What the advantages/disadvantages of CRM systems?
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CRM advantages and disadvantages\nhttp://resources.crmbuyer.com/search/keyword/crmbuyer/Crm%20Advantages%20And%20Disadvantages/Crm%20Advantages%20And%20Disadvantages\n\nCRM Guru\nhttp://www.crmguru.com\n\nmarketting profits\nhttp://www.marketingprofs.com/ea/qst_question.asp?qstID=1693\n\nBest Practices White Paper:critical steps to eCRM\nhttp://www.crm2day.com/ecrm/ecrm-4.php\n(you need to save it)\n\nQuaero's Don White to Speak at CBI's 6th Original Forum on Customer Relationship Management (CRM) for the Pharmaceutical Industry<\nhttp://quickstart.clari.net/qs_se/webnews/wed/dn/W058665.Rdi0_DOK.html
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I use a free online CRM Customer Relationship Management program. It is free or you can subscribe to their proffessional series if you desire.\nRight now, I have appox. 500 leads, no duplicates that I email on a regular bases.\nIt is something that will take sometime to learn, but very powerful tool once relized and easily expanded. Plus you can not beat the price. Check it out at\nhttps://www.freecrm.com/
464810
The Production & Operations Management Society has on its website a very interesting study that looks at the impact of technological factors on the software industry \n\n"The Impact of the New IT Technologies in the Business Model Transformation" http://www.poms.org/ConfPapers/003/003-0237.doc
761217
Pros: Better rates and more attention to you as they have few customers.\n\nCons:  Fewer locations and shorter hours.  Often less options and services than a full service bank.
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The larger, really good agencies will do your research for you about your industry, your competitors, and your customers.  They will know your company and your market better than you do..\n\nTheir main disadvantage is that they will eat your entire marketing budget and spit it out in 2 seconds flat...\n\nThe smaller ones just develop some pretty pictures and take you out to lunch.
101424
One that comes to mind of the many that can go wrong is\nNot Knowing your Customer.\nThe more you are going to know about your Customer/Prospect\nand understanding their needs and desires, the better chance\nof success.\nTesting small groups also would be reccommend, this way you\nare not blowing your budget on mistakes.
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Benefits/Problems\n\nAccess:\n\n is much cheaper\n is not very scalable mostly for personal use for very few users\n is not very roboust\n works only on windows OS\n\nOrcale\n is scalable/reliable\nVery costly\nworks with all operating systems\n\nWhat DB can handle what?\n\nAccess can atmost handle 5-10 concurrent users\n\nOracle can handle many many more depending on the version you purchase\n\nWhich is faster?\n\nundoubltedly oracle\n\nSecurity/Reliablilty?\n\nundoubltedly oracle
149310
What I usally see with Technology is although we do take a step foward we usally take a step back too. You lose some of the "Quick fixes" that you were used to, but using DTP (Direct to Plate) technology definatly has it's advantages.\nMuch quicker, less manpower, cheaper, better quaility to name a few... but if that machine goes down your shop is at a standstill! Also if you need to make a change on the printed product, it sometimes can take longer with DTP then just making a piece of film and stripping it in. DTP is here to stay, for now anyways... as for the future? No idea.
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Some benefits include:\n\n1.Reinforce your brand each time an employee sends an email\n\n2.Ensures your company maintains a consistent professional profile\n\n3.Differentiates your company from competitors by providing a flexible communications tool\n\n4.Increases productivity and efficiency by directing recipients to relevant sections of your website, or to a freephone number\n\n5.Enables your company to send targeted and focused messages, increasing brand awareness\n\n6.Can be incorporated as part of a lead-generating process, using Web links\n\n7.Increases customer retention through more effective and continuous communications\n\n8.Contributes to the identification of new business opportunities by making your brand more visible \n\n\n\nI have also included a link that defines how to establish one and what to consider when creating your first campaign.
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Extremely important relationship!  Customers drive the sales performance...happy customers return...sales performance flourishes.  Unhappy customers talk to friends, etc.  =  possible decline in sales overall  = sales performance plummets.\n\nTreat every customer like they are the only person in the world who are ever going to buy from you...they'll appreciate it, you've done the right thing, and you will be rewarded long term in repeat business and referrals.\n\nHave a great day!
925053
(m)\n\nCustomer relationship management (CRM) covers methods and technologies used by companies to manage their relationships with clients. Information stored on existing customers (and potential customers) is analyzed and used to this end. Automated CRM processes are often used to generate automatic personalized marketing based on the customer information stored in the system\n\nImplementing CRM\nCustomer relationship management is a corporate level strategy, focusing on creating and maintaining relationships with customers. Several commercial CRM software packages are available which vary in their approach to CRM. However, CRM is not a technology itself, but rather a holistic approach to an organisation's philosophy, placing the emphasis firmly on the customer.\n\nCRM governs an organization's philosophy at all levels, including policies and processes, front of house customer service, employee training, marketing, systems and information management. CRM systems are integrated end-to-end across marketing, sales, and customer service.\n\nA CRM system should:\n\nIdentify factors important to clients. \nPromote a customer-oriented philosophy \nAdopt customer-based measures \nDevelop end-to-end processes to serve customers \nProvide successful customer support \nHandle customer complaints \nTrack all aspects of sales \nCreate a holistic view of customers' sales & services information
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About 60 % of small businesses see value in creating web sites for marketing and in e-commerce.\n\nSome of the issues facing development are what plat form do i use do i include flash tecnology and what vendor do i use for the e-commerce component.  it has to be user friendly and current at all times which means regular updating,  You must also alow user to give feed back and or have a help feature built in.\n\nThey see this as a very valuable asset to their business as the internet is becoming the fastest growing medium for any business and users are very comfortable in using this medium.
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My best advice is to investigate SugarCRM, which integrates with Outlook, decide if it does specifically what you want already, and if not, decide if it's worth it to pay a programmer to add this functionality. SugarCRM is probably the most widely used CRM, so finding a developer with experience making modifications to it should not be too big of a problem.\n\nBest of luck!\n\nhttp://sugarcrm.com
89127
Pro's - More efficient and get more accomplished, GLOBAL COMMUNICATION and BUSINESS!  Increased competition. Unlimited Information at your keyboard.  Everything is current and updated instantly.  Personal safety has also increased with the cell phone and onstar\n\nCon's - Less active/healthy.  Impatience/Everything has to be NOW!  Someone can ALWAYS get a hold of you.  There are new ways of being "rude"  People don't enjoy the little things anymore.\n\nA good book you might be interested in is "The World Is Flat"  by:  Thomas Friedman
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Why a Data Warehouse?\nIt allows for the following benefits to the business and Business Intelligence layer:\n\n1.Speed: The data structure in a Data Warehouse (Star Schema) is the optimal structure for delivering a result set to the Business Intelligence layer; and hence is many times faster then going against Database directly, which has a structure optimized for storing data, not delivering it\n\n2.Pre-Gathered Values: One of the primary challenges in producing reports against Database directly is developing the logical joins and relationships in the data to appropriately deliver reports.  In a Data Warehouse these values are all prepared up front.  This leads to benefit #3\n\n3.Development Speed: If a new report needs to be created against Database today, it will require piecing together the different tables in the database.  Having this work done up front allows reports and universe elements to be created quickly\n\n4.Offloaded Processing:  When the Business Intelligence layer requests data from the database, the database will require processing power to produce the result set.  If Database is being hit directly with this request it will take processing power away from other resources that need the Database database.  Namely the applications themselves\n\n5.Independence:  If the organization ever decides to move away from their application (say a CRM) to another application (another CRM) the Business Intelligence layer can remain in tact as the majority of changes would occur in the Data Warehouse.  However, if Database is being accessed directly by the reports then the organization would be required to rewrite the logic for each and every report individually\n\n6.Singularity:  The Data Warehouse delivers a single location from which the data is extracted giving confidence to the business that there is a single version of the truth.  Additionally, IT benefits from a higher ROI per hour spent producing data relationship logic (in the Data Warehouse), as the logic can be leveraged over and over by the Business Intelligence layer\n\nImportant things to be aware of in a Data Warehouse\nThe benefits of a Data Warehouse are great but they require and awareness of the following items:\n\n1.Scheduled Data:  The data in a Data Warehouse is extracted (from Database), transformed, and then loaded into the Data Warehouse (another database).  This is a scheduled process and thus the data will not be “live” against the database.  This doesn’t mean that values cannot be pulled live for certain report values outside the Data Warehouse; but in general the Business Intelligence implementation will be pulling from data that is a day or half-day old.  This can also become a benefit, as the schedules can be kicked off when other processes finish, thus avoiding the danger of delivering incomplete numbers to the business. (ie. receiving a report that ran before the accounting books closed in the system, producing incompatible results, unbeknownst to the business)\n\n2.Investment:  The implementation of the Data Warehouse needs to be seen as a long term investment.  Inevitably, down the road there will be business processes that change, or business that are added, requiring these results to be reflected in the Data Warehouse.  Hence, best practices, and a strong starting point are critical.
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The pro is that it can increase your sales drastically. Possibly a few hundred percent.\n\nCons are your customers won't be happy to have been duped so they won't return for more business (probably not a big deal depending on the industry), you could get sued (small chance but still there) and the government could step in and make you quit or even file suit against you itself (almost non-existant chance unless you are making medical claims).
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It depends on your needs, industry niche and legacy investments.\n  \nTry\nenterprise = http://www.oracle.com/applications/crm/index.html\nhosted solution = http://www.salesforce.com/\nanalytics = http://www.sas.com/solutions/crm/\nopen source = http://www.sugarcrm.com/crm/\nmid cap = http://www.rightnow.com/