Is a customer always right even if he is wrong?
543010
The question is not whether the customer is right, it is whether he thinks he is. If the customer will not listen to you try to explain something or is trying to tell you how to do your job. Allow him to continue to believe you're listening and doing as he says but really just do things the way you're supposed to.
940921
Cuz we are "always right" !!!  LOL
1021057
Hmmm... NO! But I could be wrong?
225563
Most of the time they aren't but you have to do what they want or lose their business. It s*ucks but its true.\n\nSometimes they are right, but then you dont feel as annoyed to do what they want!
787278
thats right,but people always find fault with what they dont believe
1072410
I think whatever you decide is right (even if you contradict yourself).
1170333
Yes. I always return it immediately.\n\nIf it was short, I would say so. The same applies to too much.\n\nI have been a cashier, and I understand.\n\nI also believe that it is wrong to take what is not mine. Sounds sanctimonious, but it is true.  :-))
987528
This is a typical interview question. The answer I've always given is something along the lines of..."Customer A was very upset because of a situation. Usually when people are angry at a business, it is because of other things going on in their life. Everybody wants to be heard, so I give the customer the opportunity to be heard, without interruption, without explanation, without justification, just the opportunity to be heard. When Customer A is done, I ask them to tell me how I can best facilitate a solution for them and I do my best to fulfill that for them. In my experiences, once a person has a chance to be REALLY heard, their anger subsides and their demands are reasonable. If for some reason I can not meet their demands, I counteroffer with something I can make happen. It is not so much the customer is always right, it's that a satisfied customer is a repeat customer."
417616
Your co-worker probably feels good when she thinks that she has the right answers. Next time she';s wrong aproach her in a calm way and tell her other possible answers including the right one and see how she acts.
601055
Whose interest should come first?  The customer ... always.
702787
Everyone believes they are right, otherwise they would not believe in what they do.  And then, by default, they believe everyone who disagrees with them is wrong, fostering an "I'm right, you're wrong" attitude.
920291
they arent always right, but you have to act like they are,,,, they can get you fired,,, or moved to a bad job etc\n\nthe boss is always right, and the customer is always right,,,,,,,,, are two rules of business
1051385
There are no bad customers...unsatisfied is the word you would use.  ex. I once had an unsatisfied customer who had received below temp food, she came to me very upset and distraught.  I followed my 4 step LAST theory.  The steps are L. listen, I allowed her to tell me everything she felt she needed to.  A. apologize, I apologized for her food being unacceptable.  S. satisfy, I offered to replace her food and she accepted.  T. thank, I thanked her for her patronage and invited her to return to our store.  \n\nBest wishes
459447
what people tell you is right, is right for you, and what people tell you is wrong is wrong for you, if youre evil, then, since most people arent, you'd be against most people. For you evil is right, and you'd know that for other people it's wrong, since they're against evil. You see, there aint much difference between right and wrong.
213333
No.  \n\nI was taught that the customer is always right.  Now it is like they are doing you a favor.  Fries my grits.
209848
patience,attitude,a smile and of coarse the customer is always right.
148979
number one, I find it hard to believe you are ALWAYS right okay I will give you credit. (Cute Cute avatar by the way!) You are probably right 99.9% of the time LOL. ;) Just teasing. \n\nI know your frustration, ESPECIALLY if they ask for your advice. You give it to them, they go there own way anyway and they get stung. some people just never learn. Then they come crying to you. :P\n\nI don't know how to answer this one. LOL but I know what you mean. I have been on the other side of the fence too. I can be stubborn and hard headed because I am so darn independent that sometimes i just don't want to listen.