Describe three systematic ways companies can get a clearer picture of what may be turning off their customers.
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-They could hire some mystery shoppers to go in and anonymously try out the store and see what they think is wrong.\n-Management could try and use the employees to judge how well the customers are acting in relation to the products.\n-They could analyze the competetion and see what they are doing wrong and trying to see trends in the industry.  Then, they could improve over the competition.\n-They could just ask the customers directly in a survey and offer small incentives for filling them out.
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Work on logic games; that can help with general reasoning. \n\nWhat are you trying to analyze? Work situations? Shipping? Personnel? There's a lot of books and resources, some probably available at your library, that give strategy for various aspects of business. Sorry I can't be more precise, but your question is very broad.
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Conceptually, this is a simple task.  Identify the business unit's core process while simultaneously identifying the problems with it.  Determine the problem with either the greatest ROI (if cash is immediately required), maximum visibility (if you need to establish credibility), or least risk (if you doubt top management support) and fix that one first.\n\nIn reality, this is very difficult if not impossible for someone inside an organization to do because of questions about management support, access and control over available resources, political resistance, etc.
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Marketing Three Components\nMarketing is the effective procedure of generating responses, hopefully in a predictable manner. The three components of marketing are: \n\n1. Make the ”Big Promise”\n2. Document your claims \n3. Make as irresistible and/or as risk free an offer as possible. \n\nWith certain established products and services, the ”Big Promise” is known and the value (price) is a ”given”. Secondarily, the ”Documentation of Claims” is not necessary, with value also a ”given.” But for the sake of a worst-case scenario, let’s walk through a start-up product or service... \n\nThe Big Promise- This is the process of describing, in a personal and relatable way, the benefits of responding to your stimulus. You are either solving a problem that you have already explained, or you are enhancing the consumers personal life condition in some way that’s preferable to the status quo, using one of the four basic human desires. \n\nExample: ”Everybody ages! The result of aging for you is less stamina to do the things that you want to do.” \n\nHere we have described the problem. The consumer’s imagination will fill in the blanks according to his/her own personal desires and fears. \n\nPromise: ”We have a new way for you to maintain your stamina!” Here we have described a solution to the problem that we have brought to their attention.\n\nDocument Your Claims ”Over 100 homes in your area have benefited from our services. References are available, hundreds of people are now enjoying much more ability to_________ . The National Association of ____________says ’it’s a proven fact, it works!’”. Documenting your claims is mandatory to penetrate the bulk of potential new customers. Skimming the top of easy, gullible people is not conducive to sustained profitability. \n\nThe goal is for your solution to the problem, or the missing out on the enhancing benefits of your product or service, to generate an attitude of, ”if it works as well as you say it does, how can I not buy it?” (assuming that it’s affordable). Therefore, you are pre-solving any potential objections to the acceptance of the value, guaranteeing a sense of trust that the product or service will deliver. \n\nMake the Irresistible Offer Minimizing the consumer’s risk is now easier, because of proving the claims, but still, motivating them to respond is best done by a justifying-of-action offer, as irresistible as possible, that’s also as risk-free as possible. \n\nExamples: ”Double Money-Back Guarantee”, ”Don’t Pay For 30 Days”, or ”Call by ____and get a free______” \n\nThe goal of all of this is to have a response that equals ”You can’t possibly lose, it’s risk-free; you can only gain the result that you want or need.”
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Make sure that you write down everything thath you see wrong, any equipment that is not working, or anything that needs replacing.  Make sure that these things are also mention in the purchase contract before closing.
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make sure your employees are being treated well and that they are happy with their jobs\n\nif they are the ones providing the customer service, it is essential they are working within a positive environment.....
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You might want to include some more information.
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#1 - Your employees - Bringing in cd/floppies that have a virus. \n\n#2 - Your employees - Going to web sites that install adware/spyware\n\n#3 - Your employees - Not safeguarding passwords.\n\nWhether it is done knowingly or unknowingly.
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Customer service seems to be at an all-time low these days.  I'm glad your are researching listening skills for dealing with customers.  One of the best listening skills you can display is what I just demonstrated: show appreciation and repeat what you just heard the customer say.  Other skills are being willing to offer a sincere apology for what the customer perceives as a problem--even if you did not create the problem.  Beyond that, just allowing the customer to finish what they are saying without interrupting them to answer.  These are important listening skills useful in dealing with customers.
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Do a couple of surprise monitorings. Show them the new results and the results obtained when you were letting them know when the monitoring was being held. Explain that, if the new results are bad, your job is to report bad results. So you all have to work to get those reports up or else its out of your reach to stop any consecuences.
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Knowing customers patterns and all support issues they've dealt with is important for any business to improve their service and products, when & how to market to them.
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If you work at an "adult shop" you are going to deal with more than your share of weirdos. Stony silence is often the best answer to an inappropriate question.
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you need to show people's experience (Customer testemony) to prove the benefit of that service.
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This suggests wholesale:\na) Honor any returns to your company due to your error w/o question and w/ a quick refund.\nb) You are only as good as your sales' staff - be it in-house or on the road. Reward them well for jobs done well.c\nc) Offer incentives to stores who handle your wares well.\nd) Help your customers - ask what they need, assist them in tight inventory control - both coming and going.\ne) As head honcho - call 3 times a year to check on everythng.\nQuality counts - offer it.
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contact your maintenance clients and try to sell them your policy
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Be courteous. Tell the customer that their business is appreciated. Know the product(s) being sold. use convincing inflection in your voice. Be confident. Point out the benefits the customer would have buy purchasing the product or service. Thank the customer for their business before hanging up, sale or no sale.
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Have the manager do a formal feedback session with the employee, without letting him/her know what you've heard about him/her leaving.  This will enable you to determine if there's any dissatisfaction.