tips on how to become effective call agent?
542381
With any job, be attentive to your clients and be able to deliver the services that is provided.
408586
I've been in the insurance business for over 29 years now. Good luck to you. It's not easy.\nIf you're sitting around waiting for the phones to ring quit now. The best thing you can do is put in some "sweat equity". Get on the phone and call, call, call. Telemarketing has a bad reputation now but it works better then anything else. Don't be afraid to put in some long hours.\nGo to your local library and pull up a copy of the commercial record and find out who's moved into your area and call them.\nFinally, get a copy of the book "Power Position Your Agency" by Troy Korsgaden. It's well worth reading
1065187
The number one thing most sales people hate are cold calls.  Hopefully the following ideas will help you.\n\n1. Just dial the phone and strike up a conversation.  Don't focus on your pitch and trying to close every person you speak to.  Try to find out their needs or pain and offer solutions that meet their needs/pain.  People like solutions to problems not being sold.\n\n2. Apply the LAW of Asking.  You never know what anyone will say unless you ask.  So stop procrastinating and start asking, good things will happen. \n\n3. No amount of training, scripts or support will prepare you for learning to cold call.  You simply have to jump in with both feet and get going, so do it!  \n\n4. Begin with the end in mind.  Think about what you want: more money, a new home, a new car, $10,000 in the bank.  Once you know what you want you begin working to get it.  Successful people are results oriented.  It doesn't matter that you may have to make thousands of cold calls to obtain your goal.  You will simply do it to reach your goal.  So think about what you want and then go get it.\n\n5. Stand up while on the phone and smile!  Standing will increase your confidence and smiling will improve your attitude and tone on the phone.  Enjoy what you do and enjoy the fact you are helping through your companies solution. \n\n6. Lastly here's the percentage break down between what matters to people in the sales process:  20% is the product, service and company you represent but 80% is you the sale person.  It's not the product or service that matters toy our clients it's you.  Your customer's buy you not your company.  So remember to build repoire and build relationships don't simply sell your product.\n\nLet me know if you have more questions.  I've attended some pretty good seminars specifically focused on cold calls.  They are fun as well.
218562
Coming from a man who is self employed you need to be aggressive. Now you can be aggressive without being pushy. The first way to drum up new business is to start with your current clients if you have any. Now assuming you have clients make sure you treat them great give good service etc. After that ask for referrals. Make sure you tell them to have their sister, brother, cousin, aunt, whoever they know to come to you. Second give them a reason to. Let them know if they help you, you will help them. Give discounts or free haircut for a referral. Third get out into the community join groups get to know people let them know about your business and what you do. People will come to you just because they associate with you. Try to put an announcement in a newspaper or flier or such so people know you are out there. Just most of all do a great job keep the customer happy and smiling and you'll be really successful.
134343
Wow I was pretty discourage by reading the previous answers.\nSucess in Telemarketing is pretty simple and is a career to be proud of. Most think of telemarketers as those anoying calls at supper time from someone reading a script totally about something you could care less about. What few have realize is that part of this profession is very high paying with the right clients. Over the last number of years I have worked with clients earning a lot more than $7 per hour. In fact when looking at it from the hourly rate, some campaigns have paid me more than $50 per hour. The reason for that is that I take my career as a "Telemarketer" if that is what you would like to call it, serious and am always looking to improve and better understand the person on the other end of the phone, which is my point to your success.\nIf you are picking up the phone and focus on anything other than the person on the other end, you will never be able to succeed and will be burdened with "the fear of calling"\nHere are a few quick tips to get you started\nKnow your customer\nFocus on your Customer\nPlan - know why you are calling and understand your objectives of the call. Believe me there is more going on than just calling someone to sell something\nPrepare - know what you are going to say, before you need to say it, this way you will listen better to what they have to say.\nPratice - measure every call, what you did good and what you didnt do so good at and improve on them both.\nLearn - Telemarketing has been around since the first phonelines where laid and will be here for years to come. What changes is the way we approach it. If you are not always learnig and developing your skills then you are stuck where you are at.\nGood luck and be proud of what you are doing.\nMillions of dollars of business is done every day over the phone, reach out a grab your piece.
1184643
not often.\n\nthat's why there's such a high turnover rate amongst call centers. because rejection SUCKS. \n\nif it's a product or service the person is in the market for, you may have some luck. but you'll have more success with a warm market (i got your number from a friend, co-worker... i received your business card from someone...). also, salespeople are more receptive than your average joe to a coldcall. they know that a salespitch isn't meant to offend people.\n\nin that, business owners are usually salespeople of sorts, so they're more receptive to unusual phonecall offers, too.\n\nbest of luck!\ngertie
341808
I suppose the best way to make a sales call is first to be pleasant on the phone, get to know your product thoroughly, and be aware of your competitor's products. Never exaggerate the merits of your product.
876333
Only if you work in-house for a big company like countrywide that will train you. Most other places are strictly commission based because people come and go, in and out of this business everyday.\n\nYou have to be extremely motivated, because you need to go out and get clients.\n\nPlaces like Countrywide will have inbounds calls, but the pay will not be as great as someone commissioned based doing really well.
337650
get those resumes out.  make follow up calls every other day.\n\nonce you get a job, however, take a vacation before you start.  you certainly earned it!
595753
I agree with the PO Box idea, though if that's not an option, make sure that you include a cover letter with  your resume explaining the situation and clearly stating your day of arrival in town.  Also, don't wait for them to call.  Give the letter/resume a week or so to get there and then YOU make the call.\n\nGood luck.
283178
Anything customer service related will help you. But realize that alot of call center jobs end up being outsourced so don't plan on working there for the long haul. Get at least 6 months-a year of experience under your belt then try to get a job in the hotel industry.
210137
Practice.\nTry using different kinds of speech. \nTry to put customer service as the number one priority.\nTry writing your words and sentences before on a piece of paper and practice talking before. Record it and hear it yourself.
93664
Network. \nDo some cold calls at competitors or similar business. If you are a good salesperson, show them. Demonstrate it and sell yourself and show examples of what they get, 85K is a lot of cash, so you need to show them its a sound investment that will earn them MORE than 85K in return.\nOften it is hard to find a job unemployed. It may be neccessary for you take take a job at less money to fill the gap. That will also show your work ethic that you are willing to work for less to mend the gap.\n\nAlso, consider adding to your job skills. Take a class or two at the local college, maybe some management classes.
458377
Go to the Real Estate Classes and introduce yourself,give some tips to the new agents on how to work with their loan officer to get their loans processed faster.(don't forget to pass out your business cards)\nThese are beginning agents and will be grateful for any info you can pass on to them. Tell you will work with them, since their new, and help hem get started.
945257
AIDA is a reat form of training for selling. ( I used to work in telesales and alongside Sales persons)\n\nA = Attention. You need to get thier attention quite quickly. When they answer the phone or door, say who you are and who you work for. Ask them how they're day is. eg: My name is ------, I work for --------- how is your day so far? then they have to answer, therefor you have their attention.\n\nI = Interest. You need to get them interested in what you sell. eg: We are a local (?) company that supply domestic cleaning products, Do you have a current supplier? Here you have explained what your selling and addressing what interest they may have in your product(s).\n\nD = Desire. You need to make th product appeal to your customer. eg: We have a great  offer today where you can buy 5 litres of washing up liquid for the price of 2 litres. That means you'll get 5 litres for £---.---. You are getting them desiring your product.\n\nA = Action. You need to put the outcome of the sale into action. eg: I'll place that order for you, and you will recieve you goods in ---- days.\n\n\n\nAlso use open ended questions. Here is the know who on this\n5 w's and 1 h.\n\nWho?\nWhat?\nWhere?\nWhy?\nWhen?\nHow?\n\nso for example saying is  --------- in ? they can simply say no, whereas if you say can I speak to ---------- and thier response is Im afraid theyre out, you can turn it again and ask, when will they be back? this way you will get more details in the responses rather then recieving yes/no answers.\n\n(I quite miss telesales - though it is extremely hard work!)\n\nHope this helps
1034823
get out the phone book start calling around....   or... advertise.... make up business cards and leave them EVERYWHERE
863752
I worked as a call centre agent for many companies from selling webpages to inbound Fed Ex calls to Land Rover info line to banking and surveys.  I have done inbound (when people call you) and outbound (when you interrupt people's dinner)\n\nExperiences...it depending on where I was.  There was one company that treated us like crap and had no morals.  They did not follow the do no call laws and didnt do anything to people who harassed elderly people and sold to dead ones.  Other ones I worked at were very good, good environment, good pay and lots of support to help you do a good job.  \n\nCall centre work is very stressful.  Either you have sales targets to meet where any number you call is luck of the draw, or you have to do as much customer service as you can while keeping your talk time down.  Working inbound call centres there will always be certain times that the call you are on will have just disconnected when another calls in.  You will go home hearing the "ding" in your ear when a call comes in.\n\nYou have to learn to leave your job at the door when you go home or it will drive you insane.  People think that because you are on a phone, it gives them latitude to scream at you and say things they never would in person.  You didnt know it was their dinner time; it was 8:00 or later...but you get yelled at.  You didnt create the storm that grounded 35 Fed Ex flights in Memphis....but you are responsible.  Its not easy and anyone who says it is easy is lying to you because they have lost their morals at work.\n\nYou can try it, and see how it is.  Some people are okay with it for awhile, but rarely is it a "career" unless you are in management or IT.