How would you rate the technical support service of AT&T?
442021
A Low 1...\n\nOut here in the West (SBC) it sucks. That's why I dropped them completely and use BroadVoice VoIP instead.\n\nhttp://www.broadvoice.com
142015
I think quite a bit about it.  I use it here in the house to provide 6 handsets and three lines out.(2 VOIP 1 landline).  I run it all via an asterisk server.  In the year or so that I have been doing this, I have had a few problems but nothing that was hard to fix. Besides, I like to be able to set what hours people can call me or if they can call me (based on caller id)
514383
Believe me its got to be Hutch.\nThe service is amazing and so are the plans.\nThey give you good options.\nWhile airtel is very very bad.\nThey are not transparent.\nIdea is sort of ok.\nSo go for Hutch.\nI am using it for the past 4 years.
728434
What kind of service are you talking about?
63384
http://www.research.att.com/projects/tts/demo.html
349839
you answered your own question www.AT &T then go  equipment for sale
526829
Most of the large ISPs are the same. Tiscali is no better or worse than many of the others. Avoid BT and AOL, both have terrible software that is forced onto your PC and crashes many (as for their antivirus/antispyware.....)\n\nYou do get what you pay for and if you are willing to pay more you will get a better service. KeConnect are an excellent example of a smaller company providing a first class service. http://keconnect.co.uk\n\nIf you sign up with them mention Excellent Solutions!!!
8393
Hey good luck, this is a test...\nI used to have the type of IT support from my employer and use Groupwise, we coulda kicked the bootie of yer trub in 10 -15 minutes, now, i dont know jack sausage breakfast in old town orcutt!
969530
HI, \nIf I were in control of vonage, I would be just a bit more user friendly in the customer service area. I felt they were a little deceiving . I needed to ask a question that would put them in a bad light and they wouldn't answer.{I forgot to mention this was on their website} I was a bit surprised , didn't feel like it was good customer relations.\nAs far as quality goes, they can only be as good as the ip service the customer is using...broadband is great but there can always be problems that would simply be out of the vonage control.\n\nI'm willing to give it a go...oh on more thing some type of firewall or similar so no one could hear your call would be great.\n\nPEACE
616954
There really is no "rating" system in place persay. They work on a tier system where more experienced and knowledgeable people hold manager type position and usually sit at a tier 2 or tier 3 support level. \n\nIf someone at the tier 1 level has difficulties answering a call or servicing a particular user/caller, then they often pass up the tier system.\n\nThen from a company position, they then judge the tiers through production goals that usually take into account:\n\n1) Traffic/Calls serviced\n2) Time per call/incident (lower the better)\n3) Quality of customer service (polite, knowledgeable etc)\n\nUsing tiers and these goals, you can get an idea of how well the company/department is doing overall.\n\nHope this answered your question. Enjoy!
344692
There are those woh care about customer service. I take good care of my customers. I work in Telecom, highly paid. Give me a call and you will see.
1156068
As for a single line of code...\n\nIn December 1989, AT&T Labs patched the software on its switching network. The code was thought to be thourouly tested. Unfortunatly, a missing C break statement threw the system into error recovery subroutines which in turn took down each machine in the network. The system was down over nine hours with 74 million lost calls. It is the biggest breakdown in the US Telephone network ever.
591839
I received a letter from AT&T Yahoo, telling me my service will expire on May 31, 2006, I would like to continue my service at the $17.99 price, will my service continue or is there something else I must do to continue my service as it is right now??
667890
I worked for AT&T for just over 7 years till they "downsized" our entire building. They sent the jobs to the Phillipines which they had slowly been doing all along. Just like I would tell my customers that would complain, "you think it is bad...you should experience it from the inside". AT&T is evil, they're no longer regulated on their pricing as when they were a monopoly. Which is basically what they are again.
260911
there just computer tech's with a uniform badges and cool cars they do go servicing since they are factory trained they are good at the basics such as network set up removing viruses .there pricing is competitive and the idea is very cool. if your not that good with computers then they are a good solution .i have tried them and they come fairly quickly and do quick work !
128846
Hi Rob,\nDoubt that this will change. Remember it was "baby" SBC that gobbled up AT&T, not the other way around!
309134
They said I was in the covered area for service.The service I received was it would drop calls or not even connect or I had to walk around my house to get one to two bars to call out or to hear my phone ringing I had to place the phone in a window so the phone could be a little closer to one of those cell phone towers.I had to make calls at home on the ground phone and the cell phone would only really work when I went to the city.So my brother talked to a service person and found out that they made a mistake when telling me I was in a service area.So he got mad and called around and finally received the Vice President number and said if they don't give credit to my account or cancel my service without the disconnection fee that we were gone to sue for the lack of service abilities and about stating that I was in a area to receive their services.They waivered the last bill and I'm still with them because,they also did a up grade on phones from a regular old Kyocera2135 to a Audiovox CDM 8900 for free that works now in my area.But,you know hows it goes once deceived...You have to stay on them if you have a problem because,they will just blow you off.Good luck.