Wh are some customers rude to employees at stores?
443500
because they're having bad days or are miserable people and are looking for someone to take it out on.  retail employees are easy targets.
738865
Rude people, people who do not speak 'proper English/SLANG"\nPeople who wear their pants so low that you can see their behind, looks soo stupid.\nPeople who intently provoke you, knowing you will not come back (some ppl will understand this one)\nPeople who lie, people who steal, \nWomen who have 7 children with all different fathers, and receive welfare for each kid.\nPeople who do not consider how you feel and continue to harass you, \nPeople who make fun of other people, people who think they are better than you'/me, people who blame others for their bad behavior/murder/stealing/raping,\npeople who wear that stupid gold mouth piece, they look like idiots!\npeople that stink on elevators, and you know they know they need DEODORANT.... and on and on.\nyou ask, I responded!
970206
They may be simply asking questions to find out if you'll not exhibit behavior that wouldn't fit in.  Are you normal?   Do you have a temper problem?  Will you bend over backwards to help customers?  They will ask them in less subtle ways than direct questions.  They may ask you rude questions to see if you can take it calmly.  They may present situation to see how you will handle them.  \nMost importantly, you need to speak up and let them know you understand the importance of you doing a good job.  You understand that the business is selling groceries, so you will either really help customers find things, or stock shelves so the fresh stuff is out in time or you will check them out faster.\nYou have to show you understand that if you're a grouch they will shop somewhere else.  \nTherefore your every action is to contribute to the bottom line -- the profit -- of the store.
920291
they arent always right, but you have to act like they are,,,, they can get you fired,,, or moved to a bad job etc\n\nthe boss is always right, and the customer is always right,,,,,,,,, are two rules of business
755858
1. Don't spit in their food.\n2. Don't drop their drinks on their head.\n3. Don't swear at the customer. (unless they deserve it)\n4. Don't steal their credit card numbers.\n5. Don't serve cold food.\n6. Don't taste test their food in front of them.\n7. Don't say your managers name.\n8. Don't ignore them. \n9. If you Don't know something, pretend you do until you find out for sure.\n10. Do: always smile and be kind even though in your head your thinking that they are the most annoying piece of crap and you want to slam their face in the fryer.
247633
Yep, I quit my last job.  I worked in a furniture store, and for the most part it was okay.  But customers yelled at me for things I had no control over -- do they really think a cashier has control over the color of wood finish a bed has?  And my boss was a pain, she would yell at me for not going up to a customer and asking if they needed help every 20 seconds.  Excuse me for not wanting to harass people.  And worst was one of the assistant managers who was incredibly condescending.  So I quit and went back to school to get my masters.  Soon I'll own their asses.
887109
i've had this same experience at the fry's in roseville/sacramento. i don't know what it is, but they treat the customers as if they could care less if you shop there or not...not a very wise business practice for sure. i will not go there anymore. i drive 90 minutes to get there, and i've had employees intentionally mislead me when i've asked for assistance with merchandise. then i get all the way back home and find out i got the wrong thing, (usually computer components) then i have to make another trip back down there. the return/refund process is a nightmare. i have literally had to wait for over an hour to get a refund. i finally lost it, and yelled at the manager to get her ass back over here and finish my transaction before working on anything else. i'm 6 ft tall, and can be very loud and intimidating when i choose to be, which is rarely ever, but i tell you, that manager moved when i yelled. lol. the store got quiet, and other customers applauded. the factory remanafactured merchandise can be very misleading, by the way they package and display it too!!
512198
Because they are rude and have no manners.
1185169
Oh I hate them too!!!!!!!! it ends up taking longer than it would with a real cashier,  inevitably something goes wrong and a cashier has to come over and help anyway... and  the people in back of you on line  get    angry much faster and the anger is  aimed at you since you are your own cashier lol... they do it to save money  - less employees, less money spent on wages,  and benefits... its a win-win for them...  and a frustrating experience for us !
425729
That's hard.  Hopefully, in time his own rude behavior will back-fire and he'll be reprimanded by his superiors.  Whenever he upsets you don't react- your being upset might be what he wants.  If he thinks his attitude won't work on you, maybe he'll stop.\n\nYou can always file a complaint with HR siting "hostile work environment" which is a legal term that makes companies freak out.  \n\nIf any of your customers complain to you about the way they were treated by him, tell them to put it in writing and give them your boss's name.  That will work wonders with the higher ups.\n\nHe's only 20- and has a lot to learn about managing people.  Do a good job and maybe you'll get promoted over him!
472328
WOW...you made me laugh..not that i was making fun of you or anything but I was a cashier for a short time and am glad to be out of that job.\n\nYou are not alone..I had the same issue at lowes. I think that they don't see us cashiers as people but rather as machines who will take the abuse because we can't fight back or we will lose our jobs.\n\nCards thrown, change tossed (I had to chase after a quarter while my "customer" laughed..they were the one that tossed it half way across the building), irate customers, stupid management.  Horrible management.\n\nI think that in order to be allowed to shop anywhere you must be a cashier and other department employees for at least one week..so you know what its like and know that the person behind that counter is a human and not some machine.
1158540
I say hello to strangers when I make contact also, just a friendly Hello too, nothing to extravagant.  Usually I get a rude grin (usually made by a woman thinking she's better than everyone), rolling eyes or a look like "What the heck are you saying Hi to me for?" People have lost all manners. And also, I was in the store the other day pushing a cart, said "Excuse Me" to this lady and she just looked at me! It was like she didn't speak English or something, I don't know but people are rude nowadays.
1158432
Yeah, the service staff need a course.\n\nBut, so do the consumers. Why don't you try to put up a happy face when everyone treats you like crap all day?\n\nAnd if you say "but that's their job!", it's not. Any more than getting verbally abused by their employer is a part of any office worker's job.
766784
If you truly feel that they are offending you with their behavior (hopefully your employer has a sign somewhere that says "We have the right to refuse service to anyone"), tell them that you just work there and wish they could be nice to you as you would like to be nice to them.  If they continue to be disrespectful and rude, I would simply walk away, go to your supervisor - explain the situation and allow them to handle the customer.  No - I do not believe that "The customer is always right".  When people are rude and inconsiderate they need to understand that is not always going to get their way.  If you are the supervisor, depending on the corporate environment - they may kiss that customer's behind or tell them they cannot help them and that perhaps they would find service elsewhere.
1017980
Yeah, I didn't like the short trip I had in Kentucky, for as much crap as they talk about Yankee Hospitality, and Massachusetts driving, I thought people were nicer, and smarter, here in Western MA, than in Kentucky. And, working in customer service for an nation wide company, I have found that my Kentucky customers are really rude, and vague. For example, \nMe: Good Morning ***** Farm, How can I help you? \nMrs. Kentucky: Hi, Is this ***** Farm?  \nMe: Yes, this is ***** Farm, how may I help you? \nMs. Kentucky: Uh, you got plants? \nMe: Yes m'am, certainly, what were you looking for? \nMrs. Kentucky: Plants. \nMe: Yes m'am, I understand you would like plants, we sell plants, what kind of plants were you interested in. \nMrs. Kentucky: What kind of plants do you sell? ..... Then I'm sitting there, thinking, LADY, YOU CALLED ME.... grrrrrrrrrrrrrrr it's like pulling teeth to get any information out of any of these people!!
721113
only the ones who treat you like a nuisance. but i can say from experience it's no cake walk spending 6-8 hours a day smiling and dealing with jerk after jerk after jerk. Granted, not all customers are jerks. But it only takes one really mean person to ruin your day. there's a definite difference between a clerk who doesn't want to be bothered by a customer and a clerk who has had to cover half the store, ruin a pair of pants, not get that raise, and have to work through lunch unpaid. one kind deserves a little more consideration as another human being. you give and you take, i guess.
518505
Latest trend in friendliness at clothing stores?  Depends on the store.  At A.E., there always seems to be someone at the door to greet you and there are lots of employees hanging around to help.  They're not too bad.\nI've been in some where they're playing the rap music so stinking loud that you couldn't think, the girls at the cash registers were on their cell phones while ringing you up (I HATE that... get off the stupid phone!!!!!), the sales associates were all busy talking with each other about their dates last night!!!  You could have a heart attack in the store and they wouldn't notice.  \nI don't buy anything in stores like that.  And if I'm at the checkout and they're rude or on the phone or talking to each other, I've left my stuff and walked out.\nThen.... I called the store and spoke to the manager (hopefully it's an adult!!!) and told them about my lousy experience in their store.