what is call center out sourcing???
442827
You only required your brain, and you have to be strong and determine + play lottery, then you will get lots of money, after that you don't need any business. just enjoy your life
15736
i work as an agent at a call center... call centers handle different customer service based accounts... it ranges from booking of appointments for different companies, directory assistance, tele verification, credit cards, to billing disputes... it's either inbound or outbound... \n\nworking at a call center can be VERY stressful... you deal with different people all the time... some accounts are no-brainers, but boredom and monotomy could get to you... it can be very rewarding though... you get good compensation, and you get to improve your people skills...
651624
Not technically, by their defintion- but...\n\nOut sourcing is generally used to mean that the job has been moved overseas- i.e. out of the United States.  This generally wouldn't happen though for government agencies.\n\nContracting out means hiring a contractor (like Boeing, etc.) to do a job- these are usually American companies (companies located in the U.S.)
1000260
If you are looking for a genuine outbound US voice based project, i can help you to get a good client in US> Just shoot me an e-mail at mohitmadaan@gmail.com\nMoreover i would also like to add, don't start your BPO business without reasearching all about your client you are going to deal with, because alot of call centers get shutted down every day just because there client in other coutries, like UK, UK or AUSTRALIA ditch them.\nGOod Luck for your new Business.
276743
I don't work in a call center & this is not a valid question. You should ask a specific question! This is not a chatroom or discussion board!
344692
There are those woh care about customer service. I take good care of my customers. I work in Telecom, highly paid. Give me a call and you will see.
232044
Call Centers are being downsized and outsourced to foreign countries where the wages are lower. Also IVR's (Interactive Voice Response) systems are eliminating a lot of jobs by automating much of the data handling and distribution to the customer. The IVR is the system that you hear when you call a company and the phone system says "Press 1 for Department X" . . .etc."
44999
Again I ask, 'Why not?'.  You'd be hard pressed to find one with a call centre in the United States, so where else would it be?  Obvious answer SOMEWHERE ELSE!
307449
We have a Call Center in our bank...\nA Call Center (CC) is the front end of any organization. Employees at the CC are called "Agents" and their responsibilities are diverse. They will have to be alert 24/7 to receive all sorts of calls: Complaints, Requests for Change, Suggestions, Service Activation Requests, Inquiries, etc...
581601
The best way is you can look around on NET, and see any big call center which can outsource ya the services. I am an owner of call center working for UK and US and i can help you with the process if you are looking for.\nYou can write me at mohitmadaan@gmail.com
665883
It is bussiness outsource processing induries it is like a call center where you respond to the quiries of the customer i.e customare care center executive post it's work on VIPN network
411547
Call center = high tech sweat shop. \nIf they are like other call centers, you will be timed and watched, and timed some more. If you're one minute late from break, you'll hear about it if you do that too many times. 30 seconds late from lunch? That's logged somewhere and used against you later. You might be required to take calls back to back to back for a long duration, and since you're part time, your breaks will be few, if any. Good luck. I wouldn't work in a call center for anything. I was in inside sales for Verizon Wireless, and it was sh*t. Excuse the expression.
62745
It is true that India is taking over more of the tech support jobs from call centers in the United States but doing a great job? I don't think so. The main problem is language. I had a problem with my DSL recently and the tech center was in India or Pakistan. I could barely understand the woman and had to ask her to repeat what she had said several times. I was on the phone with her for almost an hour. I can understand the people wanting to work in these call centers but they really need to learn english much better before they are hired.
490955
It's business middleware:\n\nhttp://searchsap.techtarget.com/gDefinition/0,294236,sid21_gci765096,00.html
603711
Well it depends on ur process... cud be inbound customer care, inbound tech support, outbound sales or outbound collections.. if u want to know every thing then please add me.. my msn id is puneet_kakkar@hotmail.com
455194
Basically a sweat shop without manual labor.  You sit there taking calls for 8 hours a day.  You hang up from one call... you're given 1 minute to type in notes in the customer's account.  Then you take the next call.  If you choose not to, the call monitoring people are on your butt.\n\nYour performance is based on call times in a certain range.  Handling a call quickly means it is as detrimental as taking awhile with a more serious issue.  it's all based on numbers.  If your call centre's numbers aren't as good as needed, the client switches and you're out of a job.
656045
BPO means Business Processes Outsourcing. It can involve outsourcing(getting work done by third party) of any activity of a business like accounting, customer service, payroll preparation, data mining and so on. \nA Call centre is a place where trained people take customer service calls/enquiries for a particular company. Now a call centre work can be done by the company itself (called captive call centre) or it can be outsourced from a specialised firm (then it is called BPO).\n\nSo, essentially Call Center is a type of BPO service.\nSecondly, in a call center job you have to answer customer calls, whereas in a BPO job you could be doing call center work or any other process also maybe just desk job like data processing.