what are some of the skills necessary to excel in customer service?
87839
communicating with people face-to-face and by telephone
93512
Superior customer service\nAttention to hiring, training, and compensation\nMotivation of employees\nUsed nation-specific strategies
806273
Inventorying and ordering supplies, employee schedules, hiring/disciplining employees, managing finances, customer relations, booking talent, having and implementing ideas for increased customer business
555849
The retail industry has a lot of different jobs requiring different skill sets/traits.  Which job are you thinking of?\nA sales person must have drive, a good memory for product details, and be a good communicator.  A stock person must be in good physical shape, have good coordination.\nManagers must be good with people, but also be good with financial aptitude
112091
Be a likable person & treat people the way you would want to be treated, be interesting and be a good listener, don't be a show off or know-it-all. Follow through with promises and call people back in a timely manner. Have manners and be courteous.
562370
Try to come up with a problem that you solved that either saved your company money or improved sales. If you can identify a problem, detail the solution, and put some numbers to the value of the solution, you'll do well.\n\n"I identified a problem with our customer service..."\n"I found that we were wasting money on..."\n\nGet a piece of paper and start jotting down anything that comes to mind from your work of school experience. Force yourself to focus on it for 10-15 minutes. You'll come up with something.
686166
ABLE TO ANSWER PHONES USE THE COMPUTER, KNOW MICROSOFT WORD, EXCEL, USE FAX, SEND EMAILS. DATA ENTRY. LOOK IN THE EMPLOYMENT SECTION OF THE NEWPAPER, IT USUALLY LIST THE TASKS NEEDED.
827615
Call centers usually want someone with customer service experience and some computer or data entry skills.  Customer service experience can range from retail sales to banking and anything in between.  Call centers are usually looking for someone who can handle stress and pressure in a fast paced environment.
332180
Wow, as an employer, I can tell you a few of the skill sets I value most.  First, the ability to reason and make decisions that satisfy the customer.  I cannot tell you how many people I hire that have lost our business money because of rudeness, not understanding the client's problem or being unable to communicate an effective solution.\n\nSecond, the ability to negotiate a solution to a problem without becoming snotty, obnoxious, angry, or unaffected.  The best solution to a problem is a solution which doesn't make the client feel "wrong". Having the power, the brain-power, the personality and the ability to give the client other options makes the customer feel like someone cares about their problem.\n\nSo many of the people I see coming out of colleges and universities, simply dismiss the customer as if, "We got your money, too bad you are not happy with the decision you made to purchase our products or services.  I don't want to deal with your whinning because I got paid, your issue isn't of concern to me and further, all of what you thought was ended with the purchase of your product or serivice and I have no responsibility beyond that."\n\nCommunication - whether in writing, verbally or in body language.  When did we ever forget that the money isn't the goal, the service is WHAT gets you the repeat business?  Just because you made the money from the original sale does not mean you forget about making the purchaser happy about the fact they bought it.  80% of my business comes from either repeat customers or referrals from customers who were happy about the way we resolve whatever they were dissatisfied about what they purchased.\n\nYeah, okay, you can have a 4.0 average, I did, for  all of my degrees.  I really believe that it is how you treat people, inside and outside wherever you work that will be valued most.  At least, I can say in my organizations, it has always been.
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Be a team player.\nBe Responsible, Respectful and Mindful of others.\nBe Punctual.\nBe Willing to do other jobs; Cross Trained.\nFollow the company's rules.\nHave perfect attendance.\nGo above and beyond. \nGive new ideas, ways to improve the job.
589514
well educated\nwell dressed\ngood behavior\ngood experience
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A good customer service experience would be:  Having your question or issue answered in a polite, knowledgeable way.  And being able to walk away from the experience feeling that you have been treated fairly and respectfully.
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generally look after the customer needs \nbut it depends on what kind of company your working at
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"What ARE the responsibilities of a cashier?"*\n\nBe friendly.  Be courteous.  Smile a lot.  Ask them how they're doing.  Make small talk.  Cashiers who act like that are the coolest!
59926
A better education always helps. In fact, I find I am continually educating myself, and taking classes whenever I can because it will improve at my present job skills, and you never know when you will need another job. Having extra job skills is always good insurance. \n\nOne thing I would recommend is that you always keep an eye out for a better job while you are working at your present job. Loyalty is a wonderful quality, but is not always realistic because as soon as your company goes through a buyout or some other change in business, all loyalty goes out the door. Another thing to consider if you are in a job where you deal with other companies or customers, always try to do your very best work for them because you may want to ask them for a job someday. If they were impressed with you when they were your customer, they will be likely to hire you or recommend you. \n\nWhen I used to work construction jobs this was something I always did, and when work was slow I could always find another company that would hire me because they knew I did good work. \n\nGood luck.
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i would make a list of job performance skills on a spreadsheet and then have a column for meets expectations, exceeds expectations and lower than expectations.\n\nsome generic examples would be:\nCustomer service\n--greets customers when enter the store\n--assists customers in finding what they need\n\nyou can include other categories by looking at what you expect them to do.\nattire (are they presentable for work?), do they keep their work area tidy?, appropriate use of supplies (are they wasteful?), proper procedures (do they use equipment properly without assistance, do they reach goals by scanning, typing, processing documents)\n\nthere are many ways to evaluate your employees, i suggest coming up with something that is job specific and charting it.\n\nmake meets a certain number of points, exceeds a certain number and below a certain number, like 3, 4, 5.\nthen add their points up and divide by how many topics evaluated on and you will get a number around 3, 4, or 5 so you know if they met, exceeded or were below expectations. then attach a certain pay increase to each rating.\n\nexample:\nthey were evaluated on 9 things and received:\n3, 4, 4, 4, 5, 5, 3, 4, 4 =36\n36/9 = 4  so your employee meets expectations that means they get a certain pay increase.\n\nyou can give them either a set amount like $.50, or 2 %...whatever works with your payroll budget.\n\nand of course, if they don't agree with soemthing you say, then take the documentation and evaluation to your supervisor and let them decide on the final judgement.\n\nhope this helped it's set-up like evaluations we used a large reatil company i worked at for many years.
798571
Telephone skill (cold calling), outgoing and pleasant personality, contacts in the industry, willing to work odd hours (since many candidates cannot be reached until after hours), any customer service oriented experience.