Discuss the concept of "know your customer" in bank.?
86554
Know what they're likely to ask and the usual frustrations that will occur and automate yourself with kindness and patience.
626275
I worked in a bank for six years.  I started out as a teller and wound up in the commercial loan department.  Banking can teach you a lot about how the financial world works.  It is different from accounting, but still has references there.  It can teach you how to sell because you are selling products to your customer.  If you get into the commercial side, it is a lot about socializing and selling.  Plus, you learn what it takes to build credit, build businesses and the like.  You also learn how a bank truly works which can help you out in your own finances.  You learn what to look for when it comes to loans and credit cards.  You learn all of the fees that are really just a way of saying "We want more of your money."  It's not a bad job to have.  I now work in the legal field.
1100018
You really are supposed to ask questions here.  I hope you follow the rules set forth at your job better than you do here.  If not, that might be the reason your customers are "out of sorts".  That and the long wait to get to a teller.
297421
listening and showing maximum attention to the customer
126336
On the rise... the concept of involving the customer appeals to most if done correctly.\n\nI'd be happy to more more information if you let me know the specifics of what you'd like to know.
1168062
i do \ncheck their cash folow' relationship with customers,check the loans availed,check for any judicial cases against the company,check if all dues are paid by the company
748957
By taking care of their problem, you encourage further business. One CS trainer said that every good customer is worth 5 new customers due to their repeat business.\n\nCS training and escalationCS 6.5 years
885069
Treat all employees fairly.\nTreat all customers fairly and honestly.\nHave a greater goal than the bottom line of profit which will benefit others.\nPay your bills in a timely manner.\nDo not offer goods or services which will harm a customer or that are sold as better than they are.\nDo not take advantage of a competitor's misfortune.\nRealize that you are there to serve.
787568
1.  Identify the product or service\n2.  Identify the customer\n3.  Plan the delivery of product or service\n4.  Inform the customer of your availability\n5.  Deliver and collect\n6.  Repeat 4 and 5 while refining 1, 2 and 3 constantly.
777044
This is a difficult question for anyone but you to answer, since you know this customer/friend, and will have to deal with her expectations.  If you need the money, charge her the usual rate.  If you need the money, but want to make a good impression, give her a 10% discount.  If you are independently wealthy, then donate your time and do it for free.  I hope this helps.
950086
This would be an extremely beneficial exercise to everyone. In the first place, the reason you are in business is because of the customer. Those on the front line understand that. Those supporting the front line sometimes have no grasp of how their piece of the puzzle fits and how important their job is, really. At the very least this would give more knowledge to the non-customer service employee and a far better understanding of how to support the front line and the extremely valuable customer.Knowledge is power and sometimes motivation to excel.
258585
Hey Dhruba, This is a good question and is in fact the topic of several entire books.  I recommend "Database System Concepts" by A Silbershatz, H Korth, and S Sudarshan.  As for the step by step Ill try and outline a few basics.\n\nFirst you are going to want to plan out your databases data structures, or schemas, you can consider these as objects.  For example if you were makeing a bank account database you might have a customer object and an account object.  In these objects you have information (attributes), say for customer you might have their name and address, while in account their account number and balance.\n\nNow typically you would use some kind of relation diagram to represend these two object and how they are related.  The entity relationship (ER) model is a common example.  The relation for our example could be "depositor".  Note that there are several other relationships between these two example entities (like say "withdraws from") and for any system of normal magnitude you will have several entities and relations that are far more complex.\n\nOnce you have your entire table layed out you can use a relational language such as SQL to code your entities and their relations creating a database ready for manipulation by whatever various front end language you wish to use.  Since you only asked about modelling I will stop here.  This is extremely simplified but if you want more details on any part I hope now you can ask more specific questions.  Another option of course it to read the book I suggested above, it will most likely be available at a local library.  Hope this helps and good luck.
632436
Being a teller I should know. \n1.Make loan payments\n2.Deposit or cash checks for customers\n3.Make withdrawls for customers\n4.Update information\n5.Answer any questions for the customer or refer them to some one who can help\n6.Answer phones\n7.Balance cash drawers\n8.Balance ATM's(not every bank has tellers do this)\n9.Process night deposits or mail deposits\n10.Refer customers to banking products\nI work at a small branch of a credit union and I have trained to open accounts,CD's, &IRA's, set up distributions and some other things that normally a member service rep would do. I also sell traveler's checks, Teller/Certified Checks, do Visa Cash Advances, and a lot of dual control. We also have to let people into their safe deposit boxes. Most larger banks have a seperate department for that. Head Tellers balance the vault and process the money orders for the other tellers. Large banks have commercial customers who call in change orders and you would get that together for them.
681649
The best way is to ask your existing customers - they will more than happy to tell you how to improve and if you are friendly at all, they will tell you what your competition does differently that they like.\n\nCheck out the competition - it will give you ideas.
506045
There are many agents offering such a service.\nTry http://www.cmshk.com/banking.shtml
206318
Customer service seems to be at an all-time low these days.  I'm glad your are researching listening skills for dealing with customers.  One of the best listening skills you can display is what I just demonstrated: show appreciation and repeat what you just heard the customer say.  Other skills are being willing to offer a sincere apology for what the customer perceives as a problem--even if you did not create the problem.  Beyond that, just allowing the customer to finish what they are saying without interrupting them to answer.  These are important listening skills useful in dealing with customers.
884594
I would say find out what actually people want rather than just assuming.  \n\nEven it appears to be common sense, the difference is unbelievable.  Find out first hand by interviewing or talking to potential customers.  They will appeciate you making a effort if you call in in person and don't give up!