how do you deal with an angry customer?
33
['Remain calm. ... ', "Don't take it personally. ... ", 'Use your best listening skills. ... ', 'Actively sympathize. ... ', 'Apologize gracefully. ... ', 'Find a solution. ... ', 'Take a few minutes on your own.']
1284909
["Listen For The Need. Some people turn into chronic complainers because they feel they're not being heard. ... ", 'Reframe The Situation. ... ', 'Change Your Response. ... ', 'Ask For Solutions. ... ', 'Call It Out. ... ', 'Redirect The Conversation.']
1225867
["Don't dismiss her feelings. The last thing you want to do when confronted by an angry girlfriend? ... ", 'Stay calm. ... ', "Don't Get Defensive. ... ", 'Listen, And Listen Well. ... ', "Don't Avoid The Argument. ... ", 'Give Her Some Time. ... ', 'Be Mindful Of Your Body Language. ... ', 'Let Her Vent.']
964547
The Good News: Keep your faith in God and trust that He will guide you in dealing with a situation. But try to react without anger because an angry person is prone to sinning and that goes against God's word. “Fools give full vent to their rage, but the wise bring calm in the end.”
638562
['Give your angry baby words. ... ', 'Distract an angry baby. ... ', 'Respond to her needs. ... ', 'Prevent problems. ... ', 'Learn to read her cues. ... ', 'Focus on the positive.']
31011
['Remain Calm. When dealing with trying patients, the best approach is to remain calm. ... ', "Engage in Conversation. Try to draw out the patient's feelings by engaging in conversation. ... ", 'Be Empathetic. One of the quickest ways to calm an angry or difficult patient is by being empathetic. ... ', 'Avoid Arguing. ... ', 'Set Boundaries. ... ', 'Shake it Off.']
513741
["Get Them In Private. Here we're not talking about your average customer who is a bit ticked off or simply rude. ... ", 'Let Them Get It All Out. The most important rule to successfully diffusing the situation is to let the customer say what he or she has to say first. ... ', 'Listen. ... ', 'Kill Them With Kindness. ... ', 'Follow Up. ... ', 'Conclusion.']
1152569
["Don't interrupt them. Give the patient a reasonable amount of time to express their concern. ... ", 'Mirror their words. ... ', 'Remain calm and look calm. ... ', 'Offer options. ... ', 'Forgive quickly.']
655619
['Talk about them less and let time pass. ... ', 'Wait and see what happens next. ... ', 'Free yourself from blame. ... ', 'Try not to let the other person think about you so much. ... ', 'Take care of your own issues first. ... ', "When you're angry, your mind crumbles. ... ", "Don't believe what you think."]
237455
['Try Not to Take it Personally. Your aim should always be customer satisfaction, whatever the situation. ... ', 'Reassure the Customer. ... ', 'Show Empathy. ... ', 'Keep it Factual. ... ', 'Add Personality. ... ', 'Offer Solutions. ... ', 'Let the Customer Vent. ... ', 'Take Suggestions to Management.']
1077173
['Listen. Listening is the number one step in dealing with "unreasonable" people. ... ', 'Stay calm. ... ', "Don't judge. ... ", 'Reflect respect and dignity toward the other person. ... ', 'Look for the hidden need. ... ', 'Look for others around you who might be able to help. ... ', "Don't demand compliance. ... ", 'Saying, "I understand," usually makes things worse.']
282841
['Thank them for their feedback. Let them know the time, energy (and probably courage), it took to let you know about the situation is of great valuable.', 'Empathize with their frustration. ... ', 'Ask for the details. ... ', 'Apologize. ... ', 'Take action. ... ', 'Follow up!']
38170
Use sentences such as, “I understand you have every right to feel angry…” or “I will escalate this issue immediately…” will provide reassurance to irate hotel guests. Listen to what they have to say and give them your complete attention. Avoid transferring the call if the complaint is via the telephone.
907194
["Ignore them. This may seem harsh, but one of the key ways of responding to your child's tantrum is to not engage it. ... ", 'Walk away. ... ', 'Give them what they want on your terms. ... ', 'Distract and divert their attention. ... ', 'Think like your toddler. ... ', 'Help your child explore. ... ', 'But set limits. ... ', 'Put them in timeout.']
745703
Remain calm in the face of the anger or ranting on the other end of the telephone line. Responding in kind will only escalate the situation and might ultimately cost you a patient. Be respectful, calm and patient while you try to help her, and let her continue with what she is saying.
427528
['First and foremost, listen. ... ', 'Build rapport through empathy. ... ', 'Lower your voice. ... ', 'Respond as if all your customers are watching. ... ', 'Know when to give in. ... ', 'Stay calm. ... ', "Don't take it personally."]
772319
["Don't ignore the person.", 'Be open to listening to what they have to say.', "Keep your voice calm when they're upset.", 'Try to talk things through.', "Acknowledge their distress, but don't feel like you have to back down if you disagree. ... ", 'Avoid pushing advice or opinions on them. ... ', 'Give them space if they need it.']