how would you deal with a angry customer?
5922
['Remain calm.', 'Practice active listening.', 'Repeat back what your customers say.', 'Thank them for bringing the issue to your attention.', "Explain the steps you'll take to solve the problem.", 'Set a time to follow-up with them, if needed.', 'Be sincere.', "Highlight the case's priority."]
1021835
['Speak Up And Share Your Perspective. ... ', 'Ask Your Partner To Point Out The Issue Gently. ... ', "Stop And Remember That Blame Isn't Really About You. ... ", 'Turn Their Temper Tantrum Into A Productive Moment.']
335350
The first thing an angry customer wants is to vent. ... Listening patiently can defuse a situation, as long as the customer feels acknowledged in his or her complaint. Hear them out. When they are done talking, summarize what you've heard and ask any questions to further clarify their complaint.
319432
['Patience. Whether you are dealing with distressed customers or perhaps customers who are letting out their anger, it is important not to fold under the pressure. ... ', 'Engage. Show an interest in your customers by engaging with them. ... ', 'Knowledge. ... ', 'Honesty. ... ', 'Respect.']
865631
Do not talk about any situations where you failed to answer the customer, respond fast enough, respond appropriately or made a mistake. Avoid using clichés and canned responses. Avoid becoming overly emotional and excited when describing how you would handle an irate customer.
785679
['Show empathy and sympathy. This requires understanding why the person is being rude. ... ', 'Call the person out on his behavior. ... ', "Don't give airtime to the rude person. ... ", 'Avoid the rude person. ... ', 'Offer extra kindness.']
272863
['Be patient.', 'Be realistic.', 'Try to separate facts from feelings.', 'Validate feelings first.', 'Listen actively and be sympathetic.', 'Seek to distract when emotions rise.', 'Do not allow yourself to be the product of the intense anger; attempt to diffuse it but sometimes you may have to walk away.']
134240
When answering interview questions about how you deal with angry customers or difficult clients, emphasize your abilities with staying cool, calm, and collected in the face of pressure. Also talk about how important it is to deliver stellar customer service, no matter what the situation.
678522
['Listen and Agree. Allow them the opportunity to vent without interruption. ... ', 'Categorize. ... ', 'Empathize. ... ', 'Take Responsibility and Apologize. ... ', "Let Them Know You're Going to Fix It. ... ", 'Follow Up.']
1430677
Clearly the customer is not always right. Customers make unreasonable requests and have unreasonable expectations. Customers sometimes even play fast and loose with the truth. Customers may not understand your company and what you can and can't do for them.
1196641
['Recognize the source of your anger. Recognize the reason why you are angry and try to determine the cause. ... ', 'Practice relaxation techniques. ... ', 'Take a brief time out. ... ', 'Get daily exercise. ... ', 'Find workable solutions. ... ', "Don't hold grudges. ... ", 'Practice forgiveness. ... ', 'Own your anger.']
1354686
['1) Stop the Bleeding. ... ', '2) Zoom Out – is this just a seasonal trend? ... ', '3) Rally the Troops. ... ', '4) Create An Offer. ... ', '5) Pick Up The Phone And Call Your Customers. ... ', '6)Review Your Marketing. ... ', "7) Remember, You're Not Alone."]
237455
['Try Not to Take it Personally. Your aim should always be customer satisfaction, whatever the situation. ... ', 'Reassure the Customer. ... ', 'Show Empathy. ... ', 'Keep it Factual. ... ', 'Add Personality. ... ', 'Offer Solutions. ... ', 'Let the Customer Vent. ... ', 'Take Suggestions to Management.']
667200
['Be positive and patient: Being a live chat agent, this is the most important quality that a person should possess. ... ', 'Let them explain: ... ', 'Respond quickly: ... ', 'Avoid any errors: ... ', 'Acknowledge them with their name: ... ', 'Apologize at the right instant: ... ', 'Understand the customer and provide an appropriate solution:']
1164241
["Don't buy into their negativity. ... ", 'You are not their problem solver. ... ', 'Give yourself a break. ... ', 'Hold your tongue. ... ', 'Take charge of the conversation. ... ', 'Be the light.']
1077173
['Listen. Listening is the number one step in dealing with "unreasonable" people. ... ', 'Stay calm. ... ', "Don't judge. ... ", 'Reflect respect and dignity toward the other person. ... ', 'Look for the hidden need. ... ', 'Look for others around you who might be able to help. ... ', "Don't demand compliance. ... ", 'Saying, "I understand," usually makes things worse.']
814402
Use your best listening skills. The first thing an angry customer wants is to vent. To do so, they need someone to listen—and, for better or worse, you are that person. Listening patiently can defuse a situation, as long as the customer feels acknowledged in his or her complaint. Hear them out.