what are the characteristics of good customer service?
17082
['Patience.', 'Attentiveness.', 'Ability to communicate clearly.', 'Knowledge of the product.', 'Ability to use positive language.', 'Acting skills.', 'Time management skills.', 'Ability to read customers.']
796084
As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience. As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication. Customer service is used in many jobs at every level.
1049589
['Assertiveness. This allows you to move a sales situation forward without offending or frustrating the customer. ... ', 'Self-Awareness. ... ', 'Empathy. ... ', 'Problem Solving. ... ', 'Optimism.']
601029
['customer service skills.', 'the ability to work well with others.', 'patience and the ability to remain calm in stressful situations.', 'to be thorough and pay attention to detail.', 'sensitivity and understanding.', 'the ability to use your initiative.', 'excellent verbal communication skills.']
884647
Patience Patience is one of the most important characteristics of customer service employees. Only a patient customer service representative can give each client the time they need for their issue resolution (without compromising on the quality of support).
884063
['5 Words that Describe the Best Customer Service. July 24, 2015 | Quality Management. ... ', 'Empathy/Understanding. Empathy was mentioned by the greatest percentage of respondents. ... ', 'Satisfaction. Satisfaction was the second most popular choice to describe great customer service. ... ', 'Listen. ... ', 'Patience. ... ', 'Caring.']
613244
['What do you know about us?', 'Can you do the job?', 'Who is your hero?', 'Describe a time you made a good suggestion.', 'Define customer service.']
110389
['Drive like a pro. ... ', 'Keeping up concentration. ... ', 'Quality communication. ... ', 'Attention to detail. ... ', 'Customer care.']
397657
['Serves customers by providing product and service information and resolving product and service problems.', 'Attracts potential customers by answering product and service questions and suggesting information about other products and services.']
1115388
Good customer service is ensuring that every customer is satisfied. This is done by answering their questions, resolving problems and dealing with complaints. The goal is that each customer leaves with a positive impression of the company.
188482
['Dependability.', 'Reliability.', 'Loyalty.', 'Commitment.', 'Open-mindedness.', 'Consistency.', 'Honesty.', 'Efficiency.']
823209
Good customer service often centers on delivering or slightly exceeding what customers expect from your company and its solutions. In contrast, exceptional customer service requires that you go above and beyond customer expectations, according to a January 2012 Smashing Magazine article.
1402990
['Response time.', 'Product variety.', 'Product availability.', 'Customer experience.', 'Order visibility.', 'Returnability.']
337942
Exceptional customer service is going above and beyond being friendly and helpful. Why do you want to work for ZARA? ... Good customer service means having thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them.
332833
['Manual dexterity.', 'Excellent customer service and interpersonal skills.', 'Patience.', 'Tact.', 'Attention to detail.', 'A respect for safety regulations.']
1042186
['They look sincere. They care about the situation and are invested in the company doing the right thing. ... ', 'They appear helpful and human. ... ', 'They are presentable and real. ... ', 'They are trained.']
810181
['customer service skills.', 'the ability to work well with others.', 'to be flexible and open to change.', 'administration skills.', 'knowledge of English language.', 'the ability to use your initiative.', 'sensitivity and understanding.', 'patience and the ability to remain calm in stressful situations.']