what are the 3 most important features of good customer service?
15271
['Patience. Patience is crucial for customer service professionals. ... ', 'Attentiveness. ... ', 'Ability to communicate clearly. ... ', 'Knowledge of the product. ... ', 'Ability to use positive language. ... ', 'Acting skills. ... ', 'Time management skills. ... ', 'Ability to read customers.']
198387
Benefits of good customer service include repeat customers, more sales, and better cash flow. Whether you own a restaurant, a hair salon, or any other type of business, creating consistently stellar customer experiences plays a major role in your success.
294730
['Transactional. This means there is no real relationship between the company and the customer. ... ', 'Long-term. ... ', 'Personal assistance. ... ', 'Dedicated personal assistance. ... ', 'Self-service. ... ', 'Automated services. ... ', 'Communities. ... ', 'Co-creation.']
398722
['Communicate. As a key to any good relationship, communication is an essential way to build customer relationships. ... ', 'Exceed expectations. Your customers expect great products or services from you. ... ', 'Ask for feedback. ... ', 'Connect. ... ', 'Show appreciation.']
120348
Customer service is importance to your business because it's retains customers and extracts more value from them. By providing top-notch customer service, businesses recoup customer acquisition costs and cultivate a loyal following that refers customers, serves as case studies, and provides testimonials and reviews.
823209
Good customer service often centers on delivering or slightly exceeding what customers expect from your company and its solutions. In contrast, exceptional customer service requires that you go above and beyond customer expectations, according to a January 2012 Smashing Magazine article.
942335
['Receiving and placing customer service telephone calls.', 'Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.']
17082
['Patience.', 'Attentiveness.', 'Ability to communicate clearly.', 'Knowledge of the product.', 'Ability to use positive language.', 'Acting skills.', 'Time management skills.', 'Ability to read customers.']
570099
['Patience is a must.', 'Accuracy of information is key.', 'Proactive approach always delights customers.', 'Attentiveness helps.', 'Avoid interrupting.', 'Know your product/service offered inside out.', 'Honesty works every time.', 'Active Listening and acknowledgements do wonders.']
127966
["I'm passionate about delivering excellent customer service.", 'I have a natural connection with customers. ... ', 'Always seeking ways to go above and beyond to help customers.', 'Love working in teams and helping colleagues.', "I'm naturally responsible and safety conscious."]
780507
['What is customer service? You should provide a short and concise answer to this question. ... ', 'What is good customer service? Good customer service is ensuring that every customer is satisfied. ... ', 'How have you dealt with upset or angry customers in the past? Is there anything you would do differently?']
1455416
['Timeliness: Customers want their questions answered quickly and their problem resolved in a timely manner. ... ', 'Attitude: Attitude is everything. ... ', 'Empathy: Having empathy to their situation will usually calm down the most irate customer.']
744204
['Problem-Solving Skills. The number one skill you need to excel in customer service is problem-solving. ... ', 'Clear Communication. ... ', 'Friendly Attitude. ... ', 'Empathy. ... ', 'Business Acumen. ... ', 'Product/Service Knowledge. ... ', 'Strong Time Management.']
679208
['the ability to sell products and services.', 'customer service skills.', 'persistence and determination.', 'to be flexible and open to change.', 'the ability to work well with others.', 'the ability to use your initiative.', 'to be thorough and pay attention to detail.', 'excellent verbal communication skills.']
796084
As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience. As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication. Customer service is used in many jobs at every level.
560377
['Quality of relationships.', 'Quality of communication.', 'Quality of process.', 'Quality of management.', 'Quality of (company) image.']
1115388
Good customer service is ensuring that every customer is satisfied. This is done by answering their questions, resolving problems and dealing with complaints. The goal is that each customer leaves with a positive impression of the company.