how to deal with angry customer?
5922
['Remain calm.', 'Practice active listening.', 'Repeat back what your customers say.', 'Thank them for bringing the issue to your attention.', "Explain the steps you'll take to solve the problem.", 'Set a time to follow-up with them, if needed.', 'Be sincere.', "Highlight the case's priority."]
609298
['Listen actively. ... ', 'How to work on that? ... ', "Use your customers' names. ... ", 'Repeat their concerns. ... ', 'Give them options to relieve the tension. ... ', "Make them smile or at least don't let them leave angry. ... ", "When nothing works and you just can't take it anymore. ... ", 'Handling an irate customer.']
1164241
["Don't buy into their negativity. ... ", 'You are not their problem solver. ... ', 'Give yourself a break. ... ', 'Hold your tongue. ... ', 'Take charge of the conversation. ... ', 'Be the light.']
964547
The Good News: Keep your faith in God and trust that He will guide you in dealing with a situation. But try to react without anger because an angry person is prone to sinning and that goes against God's word. “Fools give full vent to their rage, but the wise bring calm in the end.”
719455
['I listened carefully to what the customer had to say.', 'I apologised and empathised with their situation.', 'I confirmed my understanding of their concern.', 'I took responsibility to resolve the issue.']
1196641
['Recognize the source of your anger. Recognize the reason why you are angry and try to determine the cause. ... ', 'Practice relaxation techniques. ... ', 'Take a brief time out. ... ', 'Get daily exercise. ... ', 'Find workable solutions. ... ', "Don't hold grudges. ... ", 'Practice forgiveness. ... ', 'Own your anger.']
865631
Do not talk about any situations where you failed to answer the customer, respond fast enough, respond appropriately or made a mistake. Avoid using clichés and canned responses. Avoid becoming overly emotional and excited when describing how you would handle an irate customer.
1072492
['Remember the problem is them, not you. ... ', "Don't try to fix them. ... ", 'Stay cool. ... ', 'Focus on their behavior rather than arguing. ... ', 'Use their name. ... ', 'Take a timeout. ... ', 'Put safety first.']
433696
['Try Not to Take it Personally. ... ', 'Reassure the Customer. ... ', 'Show Empathy. ... ', 'Keep it Factual. ... ', 'Add Personality. ... ', 'Offer Solutions. ... ', 'Let the Customer Vent. ... ', 'Take Suggestions to Management.']
224634
['Listen carefully and with interest to what the customer is telling you.', 'Apologize without laying blame, regardless of who is at fault.', "Put yourself in the customer's place, and respond in a way that shows you care about his or her concerns."]
553889
['Answer customer inquiries via phone, email, and in-person.', 'Direct customers to online resources.', 'Update customer records in the system, including notes about interactions.', 'Pitch ideas for improving customer care.', 'Create and maintain reports about customer interactions.']
1354686
['1) Stop the Bleeding. ... ', '2) Zoom Out – is this just a seasonal trend? ... ', '3) Rally the Troops. ... ', '4) Create An Offer. ... ', '5) Pick Up The Phone And Call Your Customers. ... ', '6)Review Your Marketing. ... ', "7) Remember, You're Not Alone."]
122375
['Give The Person Space. ... ', 'Make Sure That The Person Is Really Ignoring You. ... ', 'Think About Why The Person Could Be Mad At You. ... ', 'Avoid Overreacting. ... ', "Don't Let It Consume You. ... ", 'Meet Face To Face. ... ', 'Apologize If Necessary.']
964998
Keep your cool and don't be manipulated by the patient's anger. Never get angry yourself or try to set limits by saying, "Calm down" or "Stop yelling." As the fireworks explode, maintain eye contact with the patient and just listen. Try to understand the event that triggered the angry outburst.
1228085
['Consider why the incident upset you. ... ', 'Forgive them for your own peace of mind. ... ', 'Accept behaviors that are not likely to change. ... ', "Don't go to sleep angry. ... ", 'Know that you have control over your own feelings.']
991550
The key for these staff is to remain calm and not rise to the bait, or simply explain that they are terminating the call.” Listen to your customer, let them vent and try to address their concerns in a professional and practical manner.
586553
["The Meek Customer. The Meek Customer will avoid submitting a complaint because he or she doesn't want to be a pain or believes you don't care. ... ", 'The Aggressive Customer. ... ', 'The High Roller Customer. ... ', 'The Rip-Off Customer. ... ', 'The Chronic Complainer Customer.']