I found after a few uses, some of the cords on the machine are fraying. Is it possible to change the cords? Too much of a hassle to return the machine
1634969
I am surprised, I have had the machine for a year now and I do not see any wear & tear yet with the cords. You should get in touch with the manufacturer and challenge this. Good luck!
1634970
My reply to you would be to contact: Stamina Products Inc. warrants our products to be free from defects in materials and workmanship at the time of the original purchase from an authorized retailer. In the event that a product becomes defective, please contact us by phone at 1-800-375-7520
752773
This lmachine is wonderful, but if you dont want to have trouble with it, check out if there is enough water in the tank before usd it...If not you'l be worry and get upset that the machine is broken or out of order...To resolve the problem, just put it of and detach the cord behind for 2 minutes and replug it,,,,Then everything will be fine !
1744594
I bought this treadmill based on the responses to this question and other comments. The manufacture is now gluing the cord into the plugs at both ends. So be prepared to risk breaking the connections when you try to bust the glue, or cut the wires and repair them once you've removed the wires from the arms.
46906
Yes. When I moved into the house I am in now, I had to buy a new one because mine was cut. I tried to splice it before I bought a new one, but that didn't work. The previous owner had a dog, so I guessed that this was the issue (it had also chewed through the power cord for my pool cleaner).
19921
No I have had this machine since October 2012 and have had no problems. You need to send it back for a diff one. Amazon is great with returns/exchanges.
493929
Good morning, I have had mine for only a year and it has not had any problems. However, I had a couple of thoughts that might (or might not!) help. Have you tried a different plug in? There is a safety limit switch that will turn off the machine if it overheats that may have failed. Finally, the heating element may have failed. If you have not done so you may want to contact the people that built it - they are here in the USA so they should be available to help. Good luck, I would really miss mine! Dave
1908256
We have had so many problems with this machine. We ended up going the replacement route through mail the mail and shipping the first one back. Little to say problem was never resolved. I do not know what to tell you but using the replacement route seemed to be the best way as long as you ship back what they wanted, etc... To Hubby it was comparable as to getting a new one, I didn't though, I didn't like the whole idea of a product not working as it was supposed to. Good luck to you I hope you find peace in what ever path you choose.
499619
I'm sorry this has happened, but unfortunately it is not fixable, or at least it wasn't a year ago. I had a previous one that had this same problem and I tried to get it fixed but was told by customer service at Deni that it was not repairable which is why I bought a new one. The previous one was about 6 yrs old so it wasn't an entirely unexpected problem; since I knew it wouldn't last forever. Occasionally, the bag wouldn't sort of "stick" to the wire after sealing and I attributed that to the problem, so now I hold the wire down with a finger before I lift the bag. This is probably something they should add to their instructions. I'm sorry this has happened, but unfortunately it is not fixable, or at least it wasn't a year ago. I had a previous one that had this same problem and I tried to get it fixed but was told by customer service at Deni that it was not repairable which is why I bought a new one. The previous one was about 6 yrs old so it wasn't an entirely unexpected problem; since I knew it wouldn't last forever. Occasionally, the bag wouldn't sort of "stick" to the wire after sealing and I attributed that to the problem, so now I hold the wire down with a finger before I lift the bag. This is... » Read More I'm sorry this has happened, but unfortunately it is not fixable, or at least it wasn't a year ago. I had a previous one that had this same problem and I tried to get it fixed but was told by customer service at Deni that it was not repairable which is why I bought a new one. The previous one was about 6 yrs old so it wasn't an entirely unexpected problem; since I knew it wouldn't last forever. Occasionally, the bag wouldn't sort of "stick" to the wire after sealing and I attributed that to the problem, so now I hold the wire down with a finger before I lift the bag. This is probably something they should add to their instructions. « Show Less
458702
Mine did the same thing. You will have to take it in to be repaired. It just starts to break down in many ways after using it just a few times. It's a very poor quality machine.
2219306
I read in the buyer comments that the company would replace the cord. Alternatively a few buyer replaced it with cords available in stores.
1103542
Yes. I emailed them pictures of my broken cords and they replaced them under their warranty. They also sell complete cord sets after the warranty expires. Replacement parts are not listed on the website, but you can call or email them. Their customer service team is great.
889147
Just replace the broken one. Also, you don't have to have all the needle slots filled to operate the machine. Some small detail work only needs a couple of needles. I'm no expert--just a newbie user. Enjoy creating!
1174854
We faced the same question... found that is was much easier and faster to purchase a new machine. We found one site that supposedly sold parts but there was no one to contact and every time we put in an order... it failed to complete.Go with a new machine.. :)
790821
I don't understand your question.....my plug in cord comes out the back and I just plugged it in. It's attached to the machine. If you don't have a plug in cord I would say your machine is faulty and I would return it
801321
Yes, the cables on my machine are real good....... Ever so often you will have to un twist it due to certain exercises but other than that I have really enjoyed my machine
292619
Two things... There's a washer on the inside that may be replaced very easily. They give you some in the bag when you buy. Or call the company directly and they may be able to help or send you a new one. Good luck
320540
Yes I do have a cord that is fraying and I have only used it 3 times. I don't want to loose my best friend, so I was hoping the company would sell replacement cords. I am not having much luck with that. Home Depot will be my next stop. I Love the WalkyDog product, it is great.