can you provide instruction on how to replace the green stopper mechanism where you pump air into? It's already not working after only a week...
1636512
It's probably just stuck. Pull the round knob gently and it should come loose and work fine.
1636513
What is the problem? Looking at the mechanism it is different than the normal cupping setup. There seems to be a a molded plastic piece glued or melted in place covering the sealing washer and red valve piece. Typically the red piece gets stuck. You move it manually up or down using little pressure to free it up. The assembly does not look like it can be removed.
1636514
in your Amazon account, go to "orders" find what company sold it to you and contact them
687544
My name is April and I am in Customer Service and will be more than happy to help resolve your problem.I see you are having an issue with your pump. Please contact me at 800-545-1344 Ext 5200 or email me at aallen@kollerenterprises.com.If my voice mail picks up it means I am helping another customer but your call is important to us so be assured I will return your call, be sure to leave me your phone number.
147877
I would begin by approaching the vendor (seller), Amazon themselves and then perhaps the payment method (credit card or Paypal) to see who will help. I do hope you followed instructions and emptied the canister often. I did find that my on/off switch went bad after a year or so and seemed to be the weakest link in this machine. I found a replacement at R**io S**k and it took no tools and 15 minutes to replace (take the old one with you). The local Hoover repair shop may be able to perform the work under warranty and there seems to be one in most medium sized and up towns.
157429
Sorry, I can't help you here. I bought the air valve(s) to replace those lost on a inflatable 3 person boat, which worked perfectly, I might add.
446410
Ok, I THINK mine is finally fixed. I had to send it in for repairs (thank goodness they have a 5 year warranty!) The tech comments are: Found motor malfunctioning. Replaced motor. Test operation. Found problem with air flow and filters/repair/replace filter.Test and verify good air flow and suction OK. Bad motor causing damage to filter.I just got it back last night and have only used it once but the filter didn't pop off!
1819943
The machine is in a vacuum state. at the Ventilate cue press "ok". You then need to go to the main window and, then (make sure there is water in the tank) place a cup under the discharge wand and press the hot water button and discharge water. This releases the pressure and the machine should return to normal functioning. I hope this helps. Also, if the machine freezes up, just unplug for a couple minutes, the plug it in agaiin. This reboots the computer. I hope this helps. Let me know.
799459
I haven't had to replace mine but I believe the one found here (http://store.petfountain.com/drinkwell-360-replacement-pump) is the correct one. Before you replace it, I recommend you dismantle it a bit - pull off both ends, pull of the 'fan' cover after you remove that end piece - and wash it through with super hot water. Mine has stopped working twice when I've plugged it back in after doing a cleaning and it meant I didn't clean it well enough and there was still gunk inside. When I re-washed it, more came out and then when I plugged it in again, it worked perfectly.
1001713
Call the repair number and go thru the obligatory "let's try to fix it over the phone routine. If it still does not work (and it won't) tell them you want it repaired. They will send a pick up label for ups to come get it. The repair people are pretty useless so ask for the phone number of the place you are going to send the unit for repair. Wait for a 3-4 days for them to receive the broken unit after you send it and then call them to see that they have received it. THEY are VERY HELPFUL unlike the Dolcy Gusto people. They will replace the pump which is the problem with this machine. I went thru all of this and got a working machine back and am very happy with it now. Good luck! Call the repair number and go thru the obligatory "let's try to fix it over the phone routine. If it still does not work (and it won't) tell them you want it repaired. They will send a pick up label for ups to come get it. The repair people are pretty useless so ask for the phone number of the place you are going to send the unit for repair. Wait for a 3-4 days for them to receive the broken unit after you send it and then call them to see that they have received it. THEY are VERY HELPFUL unlike the Dolcy Gusto people. They will replace the pump which is the problem with this machine.... » Read More Call the repair number and go thru the obligatory "let's try to fix it over the phone routine. If it still does not work (and it won't) tell them you want it repaired. They will send a pick up label for ups to come get it. The repair people are pretty useless so ask for the phone number of the place you are going to send the unit for repair. Wait for a 3-4 days for them to receive the broken unit after you send it and then call them to see that they have received it. THEY are VERY HELPFUL unlike the Dolcy Gusto people. They will replace the pump which is the problem with this machine. I went thru all of this and got a working machine back and am very happy with it now. Good luck! « Show Less
271238
You may have inadvertently lost the very tiny white plastic bead that sits loose inside the pump assembly at the bottom of the spring piece. Same thing happened to both my units. So I used a round pinhead from a decorative hatpin. Just pulled it loose from the pin and dropped it into the bottom of pump shaft and all worked again. The bead prevents the pump from pushing air back into the soap reservoir instead of out the dispensing tip.
2083828
All you need is thin flat rubber or nitrile sheet. Take the old diaphrams apart and make new with the rubber sheet. I've only had one of these pumps that I couldn't get to work, they are solid and reliable. I bet I run mine for a year on average before I start to notice the airflow drop some, then I know it's time to clean it out real good and replace the rubber diaphrams. You can find several nice vids that show it barney style on Youtube. I hope that helps!
708965
Make sure the cap is on tight. If it's still under warranty they will make it right. Other than that the pump has went out, no way to fix it. That's what happened to ours. As luck would have it, ours was out of warranty! I think they should put better pumps in there machines. Good luck.
1071989
So they just contract and stay contracted? Has the pump worked for you before or is this the first time you're using it? First, I'd make sure all the parts are connected properly (push firmly at each connection), especially the white valves underneath the flanges. If that doesn't help, inspect each part of the kit (valves, diaphragm, tubing) for any tears or holes. Do you have any spare parts you can swap out to see if it's one of your parts? If none of the above work, try using the manual pump with the kit for now and call Customer Service. It may be your motor. :( I had problems with suction a few times but it was always the result of forgetting to properly assemble some part, probably because of sleep deprivation. Hopefully it starts working for you soon!
1798276
You would remove the plastic bottle that contained the sealent along with the filler tube, discard that and replace that part only. The pump is NOT disposable.
991803
I had the same problem and the person who takes care of my pool said it would need to be replaced. He told me it would cost less for me to order it through Amazon than having him change it for me. The new unit is super easy to change. I just popped the old one off the wall. Look how it is plugged in and do the exact same thing with the new one. Mine now works and looks great.
1706610
the diaphragm on the pump weakens with use and age and eventually needs to be replaced. This use to be pretty easy to do but on my last De'Longhi machine it couldn't be done.. ended upthrowing the machine away.. was about 3 years old.
703312
I agree with you, but unfortunately I'm not aware of a suitable replacement. I would look into replacing the entire valve stem assembly -- an experienced might be familiar with this issue and have a suggestion.
1296867
The pump you have is broken. The same thing happened to me the second time I tried to use my pump (it was after my brother-in-law was messing around with the pump so I guess they are delicate). However, I had purchased two balance discs (one for each foot) and each came with its own pump. I used the second pump and it inflated fine. Get another pump (perhaps at a sporting goods store or Amazon) and you should be fine. In the mean time you can take the pump needle to a bike store or service station and see if they will fill your disc for you. Your local gym teacher also has a pump that will work. The pump you have is broken. The same thing happened to me the second time I tried to use my pump (it was after my brother-in-law was messing around with the pump so I guess they are delicate). However, I had purchased two balance discs (one for each foot) and each came with its own pump. I used the second pump and it inflated fine. Get another pump (perhaps at a sporting goods store or Amazon) and you should be fine. In the mean time you can take the pump needle to a bike store or service station and see if they will fill your disc for you. Your local gym teacher also has a pump that will... » Read More The pump you have is broken. The same thing happened to me the second time I tried to use my pump (it was after my brother-in-law was messing around with the pump so I guess they are delicate). However, I had purchased two balance discs (one for each foot) and each came with its own pump. I used the second pump and it inflated fine. Get another pump (perhaps at a sporting goods store or Amazon) and you should be fine. In the mean time you can take the pump needle to a bike store or service station and see if they will fill your disc for you. Your local gym teacher also has a pump that will work. « Show Less