The box we received had one piece that was made of a different material - the scoop on the front loader. Is this normal?
1625874
I'm not entirely sure if it's a different material, but it certainly has a different texture than regular duplo blocks (it's matte, as opposed to glossy, but it could be the same material but with a different coating), and is more flexible as if it were some hard rubber (although it could still be the same material because it's visibly thinner than the walls of normal blocks).
1630356
They packed it great, and mine came intact. I think it is just a matter of the delivery person's carefulness.
2136548
ha, mine was similar to yours, but they are simple items that don't have any breakable parts so it didn't bother me. They were all in good shape when i opened the box. But I would agree the packaging was a little crude.
2072793
I actually have two boxes, different packaging. My apologies. YES! There are markings on the back of this type. I had them confused.
118688
Mine came through a dealer, and so was serviced. Direct shipments often arrive with a partial fill that has to be completed before first used. There should be instructions on what to do, depending on your shipment option. Always check the level before using.
878375
No the packing issue was still present when I received mine.....The trucking company basically tossed it off the truck without even telling me....Th cardboard was basically disintegrated and all that was left was the 2 nylon straps holding the pieces together...I opened what was left and put it together and partner I will tell you it is so worth it...no damage and a great sturdy table that I use constantly....the price is what intrigued me.....I am a chef and put it in my outdoor kitchen...just perfect....I would say take the chance...you know amazon will stand behind it if damaged No the packing issue was still present when I received mine.....The trucking company basically tossed it off the truck without even telling me....Th cardboard was basically disintegrated and all that was left was the 2 nylon straps holding the pieces together...I opened what was left and put it together and partner I will tell you it is so worth it...no damage and a great sturdy table that I use constantly....the price is what intrigued me.....I am a chef and put it in my outdoor kitchen...just perfect....I would say take the chance...you know amazon will stand behind it... » Read More No the packing issue was still present when I received mine.....The trucking company basically tossed it off the truck without even telling me....Th cardboard was basically disintegrated and all that was left was the 2 nylon straps holding the pieces together...I opened what was left and put it together and partner I will tell you it is so worth it...no damage and a great sturdy table that I use constantly....the price is what intrigued me.....I am a chef and put it in my outdoor kitchen...just perfect....I would say take the chance...you know amazon will stand behind it if damaged « Show Less
831800
The one I bought from Amazon was retail packing in the original box. Bulk packing does not always mean the item is coming in its original packaging. Make sure uou are able to return it for a refund if you have issues.
1234212
no that's not normal, but I've had that happen with other brands. it's possible the powder package wasn't sealed good. I would believe the product would be fine to use unless the outer box was damaged.
1604998
strange. I had everything in it when I received. May be tempered during shipping?
1619471
I'm not sure what that means, but the one I ordered was already put together in it's original box. Hope this helps!
343381
The box is metal. There is a small plastic piece in the back/top which functions as a small handle to pick up.
876856
No that is not normal. That happen to me once and I was told that could be due to storage or check date on product.
1989888
It appeared to be in the original packing materials...the box came all taped up but it came through the mail so maybe got a little beaten up in transit. Am thinking they may have opened it to add shipping information...just a thought. But really, it looked otherwise untouched and in good condition.
862347
Got my Curt yesterday, 7/16/14 via FedEx. Box was in perfect condition, no rips, tears or protrusions. I have no idea if I got lucky or they repackaged it.
301181
Contained in the box are instruction booklet, a power addapter, the ramp, a little rake/scoop which beats all the others I've used, about a dozen plastic containers and lids and also a number of activated charcoal stick on packs which stick to the underside of the lid to control oder. I've not had trouble with the rake breaking, but as I mentioned in my earlyer comments, I did have to partially dissassemble one side of the box in order to set the the rake straight on the cogs. The older version actually did work better. Why they changed it to make it work worse is anybody's guess. Rake breakage is probably due to not getting the plastic poop container seated all the way down in it's compartment. Contained in the box are instruction booklet, a power addapter, the ramp, a little rake/scoop which beats all the others I've used, about a dozen plastic containers and lids and also a number of activated charcoal stick on packs which stick to the underside of the lid to control oder. I've not had trouble with the rake breaking, but as I mentioned in my earlyer comments, I did have to partially dissassemble one side of the box in order to set the the rake straight on the cogs. The older version actually did work better. Why they changed it to make it work worse is anybody's guess. Rake... » Read More Contained in the box are instruction booklet, a power addapter, the ramp, a little rake/scoop which beats all the others I've used, about a dozen plastic containers and lids and also a number of activated charcoal stick on packs which stick to the underside of the lid to control oder. I've not had trouble with the rake breaking, but as I mentioned in my earlyer comments, I did have to partially dissassemble one side of the box in order to set the the rake straight on the cogs. The older version actually did work better. Why they changed it to make it work worse is anybody's guess. Rake breakage is probably due to not getting the plastic poop container seated all the way down in it's compartment. « Show Less
214941
No, that isn't normal at all. Mine arrived in perfect condition so if yours arrived in some other state, I would suggest demanding a refund. That isn't sanitary or safe.
798059
Mine was plastic. Judging from previous answers they might be phasing the plastic one from their inventory.