Has anyone found a solution to the "won't print in black ink" problem? We tried replacing cartridges (twice!), cleaning & nozzle check, etc. HP tech support charges as it's over 1 yr old. The solution to this question on their support threads is "get printer serviced." Has anyone found a solution to the "won't print in black ink" problem? We tried replacing cartridges (twice!), cleaning & nozzle check, etc. HP tech support charges as it's... » Read More Has anyone found a solution to the "won't print in black ink" problem? We tried replacing cartridges (twice!), cleaning & nozzle check, etc. HP tech support charges as it's over 1 yr old. The solution to this question on their support threads is "get printer serviced." « Show Less
939428
a good answer is to just do away with HP. Their support will charge you even if it's within a year (happened on a laptop we had). Keep asking around though, im sure someone will be able to give you the answer you're looking for
1644372
Worse than that! I just spent weeks going around and around with them because they told me I had to buy a replacement. (after a lot of ink purchased). Long story short... they offered reconditioned ones for around $75 (7520 version) which I did not want since they are junk as new (but since I had all the ink I wanted something). They offered a $75 coupon that I could use to buy a new one from the HP site. We ordered a 6520 for around $25 after coupon. Keep getting escalated if they don't offer a new one. If it wasn't for the ink I would not buy HP again.
1644373
I researched this a lot out of severe frustration and I found no positive solution. There is no way to service this printer for this. If you call them they will tell you to get a new printer and offer to sell you one at a slight discount. Basically you trash the thing and get a different brand. The lower priced printers are made to be disposable and not to be fixed.
17959
I have an older Epson and was wanting to replace it for that very reason. I can't print anything when any color is out. So it says I need to replace the light blue and won't let me print anything until I do. Since I never use color, I'm guessing the blue just dried out. At any rate, I can't figure how to override that and just use black. Maybe it is just an Epson thing, as you said, to get us to buy more ink. I'm with you, I want to keep going until the ink fades and I can really see it is almost out.
1916761
If you already have the printer I would suggest contacting HP tech support. If you haven't bought this printer and are looking to future parts replacement, I would suggest buying a printer with better reviews.
1936026
I don't recall if I had any issues like that or not. I'm an IT guy/computer nerd anyway so if I did, I fixed it immediately. With that said, I would recommend turning your printer off and then back on. Even try some different things like putting old cartridges in when printer is on and then turn it off, pull cartridges out and replace the new cartridges just before turning the printer back on. Make sure that any tape that may have been on the bottom of the cartridges is also removed. You'd be surprised how many people forget that. One thing to look at also, if the problem persists, is to check the settings on the actual printer and look at the ink level. If the ink level is showing that everything is full, as it should be, then the printer is at least detecting things that far. Hope this little bit will help, if not feel free to post back. If you end up having to post back, let us k ow what you be tried, and the specific issue you're having. This way I, or someone else, can give more accurate advice to further troubleshoot the issue. :)
1730767
I called support one time when I had a question about changing an ink cartridge. Customer Service was very helpful, and answered my question. The printer continued to print until the black cartridge was empty. Then it asked if I wanted to print by combining other colors to make black, OR It was time to change the black. Then it walks you thru the change. It is amazing!
1268913
I was not happy with the re-manufactured black ink cartridge. The on-line status tells me that my ink is out. I was able to monkey with it and it does print, but I could not tell you what I did or how I did it. I've already ordered my official HP black ink for when this does finally quit working. Sorry, I realize this is not helping.
332534
Well, start with the fundamentals: Is the black cartridge in the correct slot where the black cartridge should go? If you put the old cartridge back in, does it work? Do you see the ink level show up when you query the device?
321905
I used 1 black ink just fine. My second black ink rejected it and refuses to print..... as did the 3rd cartridge. However at least I got 1 full cartridge use out of it before the rest were rejected. I even tried renaming my printer in the Control Panel Like hted suggested. Still wouldn't print anymore.
396042
I'm having the same problem with 14 month old printer. Seems as if thousands of users are having this issue. HP not responsive about it. Avoid this printer.
396044
I am experiencing the exact same problem. I bought this printer in 2012 and after a year, the black ink cartridges, no matter how often I changed them, would get sketchy and quit printing in black after about eight pages. VERY disappointing!
1356841
If you are referring to black only (in other words, the printer still prints in color) then your printer may be suffering from the known issue of black-printing-failure; this seems to be a circuit failure having nothing at all to do with the ink cartridges. You can test this by printing identical blocks of the same text in yellow, cyan, magenta and black, only. All of the color text should be fine; only the black will fail to print. At this time, there is no known fix for the problem. If your 3520 is very new, just a few months old, (i.e. still under warranty) try contacting HP for a replacement. If you are referring to black only (in other words, the printer still prints in color) then your printer may be suffering from the known issue of black-printing-failure; this seems to be a circuit failure having nothing at all to do with the ink cartridges. You can test this by printing identical blocks of the same text in yellow, cyan, magenta and black, only. All of the color text should be fine; only the black will fail to print. At this time, there is no known fix for the problem. If your 3520 is very new, just a few months old, (i.e. still under warranty) try... » Read More If you are referring to black only (in other words, the printer still prints in color) then your printer may be suffering from the known issue of black-printing-failure; this seems to be a circuit failure having nothing at all to do with the ink cartridges. You can test this by printing identical blocks of the same text in yellow, cyan, magenta and black, only. All of the color text should be fine; only the black will fail to print. At this time, there is no known fix for the problem. If your 3520 is very new, just a few months old, (i.e. still under warranty) try contacting HP for a replacement. « Show Less
257808
Mine reset automatically only once but now both black ink cartridges don't want to reset, I tried to unplug it from outlet and many other ways but printer still shows error 1600.
599984
I have had this problem before with ink I purchased from Sam's Club. I brought back the ink and they replaced it. Appears to be some type of problem with who's making the ink. I guess you'll have to contact the person you purchased the ink from and go from there. It's a real pain but there is not other choice. You may want to bring the ink to a store and see if they will replace it. I'm sure you (I) are not the only ones with this problem. The larger stores will know about it, just hope they own up to it.
1987527
I recently had different, but similar problem with a factory new 564XL ( double use ) cartridge. After only a few days of light use, Printer started sending messages to my computer, something like.. this freshly installed black cartridge was a "counterfeit " and then the ink stopped printing. Printer is back up working with a new regular black ink 564 cartridge. It is likely that we only buy regular 564 ink, rather than 564XL from here on.
1675327
I had the same problem. My HP printer is prrogrammed to recognize generic cartridges and it refuses to work. I followed the instructions to remedy but it didn't work. They did refund my $. You know Amazon censors negative reviewsof products. Happened to me. It makes me very wary of trusting reviews. For example why is this company still selling cartridges that do not work?!
1730773
My black ink cartridge is running low, but it's still functioning. :) I haven't needed customer support at all.
636202
I have never had a problem with printer's ink except once when I was sent an empty cartridge HP.they sent me another immediately .....make sure your cartridge is full.