We have returned and replaced and both boxes worked when in package but as soon as we took them out and slide switch to on they do not work. Help?
1619423
Lisa, I'm sorry you're facing difficulty with this music box. My granddaughter's is still working fine. Perhaps you can contact the manufacturer and politely ask for a refund or ask for an explanation and remedy. I hope this helps.
420119
Try to blow out the switch. Then if that does not work, take it apart to see if there is any dust clogging the movement. Look at the brushes to see if they are good, replace if necessary. Look at the contacts, make sure they are clean.
333402
I really don't know what to tell you. Make sure the end lever is in the up position, pull the left slider back, the forward against the wood edge, and then push the right lever down. That's what I do and it has worked every time. Duncd
1008779
We had a similar problem but Amazon was very good about exchanging it for one that worked. Call customer service. They will help you. Second one worked.
742029
I had similar problems. About 1/4 of the box were turned on when I received them, so the lights were dim. A handful broke because they were made with really thin plastic.
338857
Make Shute that the batteries are installed correctly and if that does not work try another set from a different manufacturer
1207873
We had a similar problem. There was a slippage inside. I am not sure what was done to it, but it is working now. Ours happen when it was brand new. We thought something got knocked loose during shipping
1497333
I've had the same problem. At first, I took it out and put it back in but after a few times of doing that, it didn't work any longer. I also tried turning the switch on and off and that worked at first, but alas, no more. For this much money, can't Mattel get it right?
1556199
Try removing the batteries then put them back in. If this doesn't work you are SOL.
99494
this happened to me toostopped working after a couple of months - it's awful. if anyone can find a way to fix? i also did not keep the box etc.
249113
Try one or the other. Don't plug in with the batteries. Use only batteries Or only plugged in. Let us know if that works!
2229817
It sounds to me the switch is defective. I don't think you'd have any problems contacting the seller and having it replaced.
1835207
They don't come broken. Those that I have work.. Try this.. with fresh batteries, and looking at the front of the unit (hinge to the rear).. Slide the switch on the left-side forward (towards You). The unit's light should flash on and then go off. Then press one of the three button on the right side (I use the back one) and they unit will go through it's programing.
1086031
This unit only has a red LED light installed to show when its transmitting the signal. Verify the dip-switch setting to make sure they match yours. If it still doesn't open try reversing them and you should be in business. Please call, 828.537.2537, if you have any further questions.Thanks...Matty
1027335
I doubt u can. Send the complete box back and get a new one, that is what I would do.
1900133
I don't know what the problem might be. Both of ours work fine. I agree with the other guy - send it back to Amazon - I have found them to be very fair and easy to work with.
2199339
Return it and get a new box that is uncommon both of my boxes were in great condition