How was your drive packed? My last OEM drive from Amazon had marginal packing.Some Amazon partners were worse.Some of the biggest names in computer online retailing have sent me OEM drives with only 5 sides padded at all - and 3 of 4 drives DOA.The 5 star rating suggests things may have changed; What did you see? How was your drive packed? My last OEM drive from Amazon had marginal packing.Some Amazon partners were worse.Some of the biggest names in computer online retailing have sent me OEM... » Read More How was your drive packed? My last OEM drive from Amazon had marginal packing.Some Amazon partners were worse.Some of the biggest names in computer online retailing have sent me OEM drives with only 5 sides padded at all - and 3 of 4 drives DOA.The 5 star rating suggests things may have changed; What did you see? « Show Less
62919
My hard drive was not packed well. Air bag underneath and on top but no sides so the packing had slipped to the side of it and the hard drive was touching bare box. I was very concerned when I opened the box but the drive appears to be ok.
111266
I've got the same thing with only airbags from amazon. this is NOT A SAFE way to ship HArd drives. maybe they do it, to ensure that we will be back to buy another HD from them soon, as if they aren't DOA.. they wont last long. lol with that type of shipping.I got 2 seagate 500GB drives from Buy.com both at different times. they were in little boxes. with this cardboard like stuff shaped to HOLD the HD in the air.. then had packaging around them.. it was a great design. and I wish amazon and newegg would do the same!
111267
Can anyone share any recent experiences with the packaging? One customer image shows foam lining, while another one shows only air pillows. Those images were uploaded on May/June though.
111268
I ordered a drive along with a cast iron frying pan and a book. All were tossed into a large box with a few air pillows. The frying pan smashed the book and the drive.
111269
My Western Digital Caviar Green 1 TB Bulk/OEM Hard Drive arrived 1 week ago. The box was well worn from its travel. Wrapped around the sides to and bottom with air pillows. Nothing at the ends. My first reaction was uh oh this thing is going to be wrecked. So far so good but I was not real happy to see such little care in packing.
111270
I ordered this drive in March. The package included this HDD and the SATA cable. The HDD by itself was in a aptly sized box with foam above and below. This is the same way Dell ships their HDDs too. Looks good to me.
111271
I ordered the OEM drive from Amazon and received it today. The drive was wrapped in a thin layer of bubble wrap and placed loosely in a slightly larger box. I was shocked when I opened the packaging. I'm sure that the drive rattled around in the box its 2 days in transit. After installing, it appears to be working, but if it fails I'll have to suspect the packaging.
111272
I received this week a WD RE3 OEM drive in a small box ("ASIN marked?") secured by nothing more than thin bubble wrap and two air pillows. The drive was loose in the box. I complained to Amazon and was promised a securely packaged replacement -- and received a replacement with exactly the same packaging, except that one of the air pillows was totally deflated. Poster in this thread who describes package with cables and disks obviously received retail item. OEM drives are shipped loose in box. I will not order OEM drives from Amazon again. Newegg doesn't seem much better. Can anyone share recent experience with CDW or Buy.com? I received this week a WD RE3 OEM drive in a small box ("ASIN marked?") secured by nothing more than thin bubble wrap and two air pillows. The drive was loose in the box. I complained to Amazon and was promised a securely packaged replacement -- and received a replacement with exactly the same packaging, except that one of the air pillows was totally deflated. Poster in this thread who describes package with cables and disks obviously received retail item. OEM drives are shipped loose in box. I will not order OEM drives from Amazon again. Newegg doesn't seem much better. Can... » Read More I received this week a WD RE3 OEM drive in a small box ("ASIN marked?") secured by nothing more than thin bubble wrap and two air pillows. The drive was loose in the box. I complained to Amazon and was promised a securely packaged replacement -- and received a replacement with exactly the same packaging, except that one of the air pillows was totally deflated. Poster in this thread who describes package with cables and disks obviously received retail item. OEM drives are shipped loose in box. I will not order OEM drives from Amazon again. Newegg doesn't seem much better. Can anyone share recent experience with CDW or Buy.com? « Show Less
111273
I bought two drives (WD10EADS) on April 25, arrived around May 1st. I also bought a diskless Netgear ReadyNAS (RND 2000). Everything arrived in one large box. Inside the large box was the ReadyNas box, two unmakred small cardboard boxes, and a bunch of those air pillows. Each cardboard box individually held one of the hard drives. The packing material protecting each of the hard drives was a white, foam, "egg-crate" material, which seemed to provide good protection, as it completely encapsulated the hard drive within the box. In addition, each drive was sealed in one of those metallic static-protection bags. I bought two drives (WD10EADS) on April 25, arrived around May 1st. I also bought a diskless Netgear ReadyNAS (RND 2000). Everything arrived in one large box. Inside the large box was the ReadyNas box, two unmakred small cardboard boxes, and a bunch of those air pillows. Each cardboard box individually held one of the hard drives. The packing material protecting each of the hard drives was a white, foam, "egg-crate" material, which seemed to provide good protection, as it completely encapsulated the hard drive within the box. In addition, each drive was sealed in one of those... » Read More I bought two drives (WD10EADS) on April 25, arrived around May 1st. I also bought a diskless Netgear ReadyNAS (RND 2000). Everything arrived in one large box. Inside the large box was the ReadyNas box, two unmakred small cardboard boxes, and a bunch of those air pillows. Each cardboard box individually held one of the hard drives. The packing material protecting each of the hard drives was a white, foam, "egg-crate" material, which seemed to provide good protection, as it completely encapsulated the hard drive within the box. In addition, each drive was sealed in one of those metallic static-protection bags. « Show Less
2182825
I have purchased many Western Digital drives from Amazon over the years. Until my most recent order, all were eligible for Western Digital's 5 year warranty. When I attempted to register the last drives I purchased, the Western Digital website indicated that the "Products were not eligible for Registration". This generally means that the drives are being sold outside of the region where it was originally shipped. I am returning these drives to Amazon. The warranty is really important because WD will replace any drive that fails within the warranty period. I've had it happen & WD handles it quickly and painlessly. In my opinion, enterprise drives without a manufacturer's warranty should not be put into service. 8/29/2013 Update: Amazon shipped my order for multiple drives from different fulfillment centers (presumably they didn't have sufficient quantity on hand from their primary shipping location). The drives that came from Lexington were not eligible for warranty. Those that arrived a day later from North Las Vegas were able to be registered for warranty coverage. The labeling on the WDC boxes was slightly different, so I conclude that the Lexington drives were `gray market'. I hope this is a onetime aberration, but for the foreseeable future, I'll by my enterprise drives elsewhere.
2182826
Bare oem drives are quite different when it comes to warranty. Either buy the extra warranty offered or get the retail package. WD will not replace a bad OEM drive. TRUST ME, personal experience everyone.
1000739
No, it's just showing you the platter type and what it looks like inside. It's a perfectly fine working piece of equipment. It's not used, it's not refurbed or anything. This type of packaging just means that it was normally used in like OEM equipment, but they didn't need to use it, or that it was just overstock stuff. It's a brand new hard drive.
1651663
You call get and RMA and send it to buffalo. I have 4 and 2 failed. Sent one in and 1 they lost it. the other one the "case was opnened" so warranty is void. Hope you have better luck. Waiting for #3 and #4 to fail. I took the drive out of #2 and it works fine.
2182821
I just had a similar problem. I purchased what was advertised as a new drive and received a drive marked "Recertified". When I when to register this drive I found it only had 3 years remaining on it's warranty. This is my eight WD 4TB Re drive. I'm very happy with them and I have purchased most of them from Amazon. In two other cases I received an OEM drive and had to exchange it. In all the other cases I received what I ordered. Getting an OEM drive or a Recertified derive "by mistake" seems to be a common problem. The warranty is very important to me. I own a total of sixteen HD's on three computers. Over the past 15 years two have failed under warranty and WD replaced them. I just had a similar problem. I purchased what was advertised as a new drive and received a drive marked "Recertified". When I when to register this drive I found it only had 3 years remaining on it's warranty. This is my eight WD 4TB Re drive. I'm very happy with them and I have purchased most of them from Amazon. In two other cases I received an OEM drive and had to exchange it. In all the other cases I received what I ordered. Getting an OEM drive or a Recertified derive "by mistake" seems to be a common problem. The warranty is very important to me. I own a total of... » Read More I just had a similar problem. I purchased what was advertised as a new drive and received a drive marked "Recertified". When I when to register this drive I found it only had 3 years remaining on it's warranty. This is my eight WD 4TB Re drive. I'm very happy with them and I have purchased most of them from Amazon. In two other cases I received an OEM drive and had to exchange it. In all the other cases I received what I ordered. Getting an OEM drive or a Recertified derive "by mistake" seems to be a common problem. The warranty is very important to me. I own a total of sixteen HD's on three computers. Over the past 15 years two have failed under warranty and WD replaced them. « Show Less
1888294
According to Technodeals, the company which is actually selling and shipping the drives, these are "bulk pulls" and classified as "New - other". They provide a 3 yr warranty and 30 days for returns. I don't believe WD provides any warranty for these drives. If WD was providing any type of warranty I would think Amazon would have listed it somewhere on the product page but there is absolutely no mention of any warranty with the exception of the $6.40, 2-year warranty offered by a third party. Look by the "Add to Cart" button on the top of the page. I've used a number of these drives, all "bulk pulled" and have never experienced any issue. Hope this helps and does not confuse the issue. According to Technodeals, the company which is actually selling and shipping the drives, these are "bulk pulls" and classified as "New - other". They provide a 3 yr warranty and 30 days for returns. I don't believe WD provides any warranty for these drives. If WD was providing any type of warranty I would think Amazon would have listed it somewhere on the product page but there is absolutely no mention of any warranty with the exception of the $6.40, 2-year warranty offered by a third party. Look by the "Add to Cart" button on the top of the page. I've used a... » Read More According to Technodeals, the company which is actually selling and shipping the drives, these are "bulk pulls" and classified as "New - other". They provide a 3 yr warranty and 30 days for returns. I don't believe WD provides any warranty for these drives. If WD was providing any type of warranty I would think Amazon would have listed it somewhere on the product page but there is absolutely no mention of any warranty with the exception of the $6.40, 2-year warranty offered by a third party. Look by the "Add to Cart" button on the top of the page. I've used a number of these drives, all "bulk pulled" and have never experienced any issue. Hope this helps and does not confuse the issue. « Show Less
98249
Is it being sold as new? This might be a refurbished drive. In any event, WD's website can provide warranty info and drive status.
1511970
The warranty on these drives is not through HGST. When I purchased 4 drives from Oceanside about 6 months ago, the drives were listed as OEM. At time, the price was very cheap ($100 less than any other vendor) that I did not worry to much about the warranty. If Newegg offers the same model with a 3 year, it should be a no brainer where to buy the drive.
1157851
ive been burning with amazon's basic dvd+r stuff for a while and after a few hundred disks, very few fails.i think my drive is burning up now, is the only problem, but its old and has about 1k burns through it.
1755530
in my case the drives were brand new. What was disappointing about the warranty is that one of the 8 I bought failed and was replaced for another with the same size but older P/N (SKU), what is not good when you have a big RAID 6 like my case. As per the rest, the drives are very good: fast, quiet and reliable.
1118389
Hard to tell, but if the drive was working fine before putting it in the enclosure, then there's a good chance the enclosure is defective. The quality is pretty bad, unfortunately... Same thing happened to me. I complained and got a replacement. Any chance you can put your drive in a different enclosure, to test it?
1653109
First: do not open the drive until you check the warranty with WD. If the drive was made for HP or Dell good luck. Since my drive was still sealed I was able to send it back to the seller and they paid shipping. If I had to buy another drive I will go to Newegg.com.
1641222
Every drive I have ever purchased has been new - and worked great. If I got one that was old or used I would have certainly returned it - and if you are indeed buying new and got used, I would expect that you could contact Amazon for a return.
544505
There is an article on Ars Technica you may want to read called "Putting hard drive reliability to the test shows not all disks are equal". I don't think Amazon allows URLs to posted here so you can use Google to search for the web page. There are interesting results shown for the different drive manufacturers.
1764653
Well, the hard drive isn't made by Amazon so the manufacturer makes a box that can hold up a beating its self. Amazon adds a sort of insurance and extra extra packing (packing peanuts or more commonly those airpacks along with double boxing).
555348
The ones being fulfilled by Amazon are not factory new, and different sellers would have different warranties probably ending at 30 days. These are used drives that may have been mechanically refurbished (mine wasn't physically repaired but it had been used).