I heard they send replacement checks? When/why would they do that? I want it fixed!
1610181
In their terms, they state they can decide whether to repair it, replace it, or reimburse you to purchase price of the item. Also, they are not responsible for data loss, time loss etc. I think their policy is as fair as you can reasonably expect.
924844
Follow up on their error. If they don't respond I would file a complaint. I'm tired of bad customer service. They need to be held accountable for their errors.
519659
They have not, but the Customer Service rep I spoke with was very accommodating and gave me the impression this was not the first call pertaining to the same issue. The rep was the one to suggest a full refund, rather than a replacement. I would imagine this is a known issue they're working on, but who really knows.
757819
Re prime your lines. I had This happen as well. Also make sure your ring look good. It is cheap to replace.
1978813
This happened to us also. I called the company on the number listed in the package and ordered 4 replacements, just in case anymore break.
869602
Just call Hape directly and they will send you a replacement. They are great with that.
2158289
screw amazon! i typed a whole response. yeah its fine! make sure you look up proper maintenance!
627030
Same thing happened to me. I requested a replacement and am sending mine back.
634186
Same thing happen to mine. Contact the company an explain to them your situation. They were very helpful and sent a new item.
1899434
keep after them. I had the same problems with them. keep going up the chain of command. post negative ratings and tell them you will. they finally gave in and swapped mine out.
1274566
We had the same problem and realized that something had broken and was missing so they replaced it at no cost. Just go to the Amazon seller and contact them for replacement.
1911929
How do I find out more? Same problem as others. Hate to replace with new unit if fix available.Any input welcome.Thanks,D.J.Cole
1961272
Same thing happened to us. It worked great up until then. You'll have to replace it I think, at least that is what we did.
1238788
I have never had this experience. I think you'd better ask for replacement. Good luck!
1412783
I just got off the phone with a tech support guy who walked me with great patience though download and installing new drivers, etc. Noluck. He's sending out shipping info. I inquired about whether it'll be a new machine or a repair, and he indicated that they might just fix a driver problem or replace a bad card. He seemed rather certain they wouldn't be sending a new machine.Thanks for your suggestions about the personal info. I have done a backup and can remove anything personal and restore later.
2224727
Yes...Mine had some damaged, and after calling the company, they replaced it, at no charge...You should call them, Good luck, Bily
765398
I would click the "return or replace item" button on your Amazon order. Explain your situation and see what they say.