Hello FYI one plate broke during transpo. and it is surprising as the packing was one sheet of paper between plates. How do I get a replacement plate?
1620463
Maybe go to refund on Amazon purcahse and that will lead you to contact seller, where you can send them a message.
1620464
One of my plates broke also. I called Amazon and they sent me another box of plates . They had me send the old box of plates back along with the broken one.
238528
You may have to have Lionel service that. Or if you just purchased, return it for a replacement as I did. Wasn't happy about it either!
238529
As a train collector my advise would be to find a local train shop to have it repaired. This is not an unusual problem but also not an easy repair. There is a locking pin that has probably broken off and a replacement is simple by a qualified repair person. Not a great DYI project.
579053
You can search the web and find a few places to purchase replacement plates, but it's very expensive! It's actually much cheaper to buy a new one. The non-stick hasn't flaked at all, but has gotten "sticky" - so bad that bread & even greasy sausage patties will stick to the top plate when I open the grill up. I've never put them in the dishwasher, nor used Pam on them (ruins the non-stick coating), but it has been used A LOT!!! Disappointed that the non stick doesn't work like it used to and that I need to replace, but happy to see the price has come down a lot since I originally purchased this, so I'm buying a new one and thrilled that the new one comes with the 5th flat plate. You can search the web and find a few places to purchase replacement plates, but it's very expensive! It's actually much cheaper to buy a new one. The non-stick hasn't flaked at all, but has gotten "sticky" - so bad that bread & even greasy sausage patties will stick to the top plate when I open the grill up. I've never put them in the dishwasher, nor used Pam on them (ruins the non-stick coating), but it has been used A LOT!!! Disappointed that the non stick doesn't work like it used to and that I need to replace, but happy to see the price has come down a lot since I originally... » Read More You can search the web and find a few places to purchase replacement plates, but it's very expensive! It's actually much cheaper to buy a new one. The non-stick hasn't flaked at all, but has gotten "sticky" - so bad that bread & even greasy sausage patties will stick to the top plate when I open the grill up. I've never put them in the dishwasher, nor used Pam on them (ruins the non-stick coating), but it has been used A LOT!!! Disappointed that the non stick doesn't work like it used to and that I need to replace, but happy to see the price has come down a lot since I originally purchased this, so I'm buying a new one and thrilled that the new one comes with the 5th flat plate. « Show Less
529736
just call them, they are a good company, they will send you a new one, I got mine at no charge. EE
425766
Contact the seller. My seller was melfiimports- Amazon market place. Mine was damaged and they promptly took care of it. I gave the seller high marks. I hope this helps. RV
29952
There is a customer support email on the back of the package. They day if anything happens to email them and they will make it right. They might just replace them.
910779
I had a couple break on me too. I contacted the company from the manual. They needed to see an image so I took a photo and sent them an e-mail with the information. I received replacements in the mail a few days later after communicated with me on the issue. I'd make sure to list how many are broken. I got one more than needed so I kept it as a back-up in case another breaks.
1775015
Buy them separately, it be easier for you to go to a local store and buy few plates :-) and save money
641054
They issued a refund for those plates but said that entire lot was damaged. Probably should contact them.
1853340
Yes Amazon does. We bought replacement plate last year. Installed with no problem. Looks great.
797745
Sorry to hear about that you middle section is broken. I know how easy it is to break, it's pretty delicate. I haven't seen it anywhere to get replacement parts, but try to contact the vendor, perhaps they can help you out.
756758
We just took delivery of two shuttles in the first week of FEB 2016 and on the same order and one had a reader and one did not. Was sold by Platinum Micro and fulfilled by Amazon. Wrote to Platinum Micro for an exchange on the one, and they unceremoniously referred me to Amazon. Not sure if it's worth the trouble to take it further, but if you want the reader be prepared to refund and reorder if yours is minus the reader.
989594
Hello, Sorry but it is NOT possible. This is not even my image. I sell plates from the same states but they have different numbers. With this said... I do have thousands plates in my collection. What letter/number combination are you looking for? I see what could be done
1084893
Call them and send it back they should pay the postage. Talk to customer service.
1349327
Mine arrived in perfect shape. That would be the carrier if they are crushed. Btw, thanks for reminding me, it time to change mine. :o)
1206013
It happened to me I broke microwave tray before, and it was complicated cause the factory would not sell the tray separated . At that time , I found a web site specific , googling "microwave plates". They would find any try for any model and brand, but it was around 50$ the tray alone . I never contacted this specific factory cause I didn't need to, but sometimes it a better to use the microwave without tray as long as you can and then order a new one. Keep an eye on the sales!