I received the case but it was already broken :( What can I do?
1629495
Contact the seller immediately. Sometimes they will send you a replacement or your money back.
1638195
I have the black version of the case and I haven't have any problems with it or any of the people I call has say anything about it. I'll recommend you to contact the vender and see if they can help you with your problem. Sorry for not having another solution to your problem
1617868
The case that the seller provided with the iNEW PHONE is very "Cheap and Flemzy" ,Lt fell out twice I was luckey both times!!!.I'd Contact Seller Thru AMASON They can relay your massg. And THEY'll respond very quickly...(My best shot).. TERRY
554516
Give a proper rating...warn others......maybe send it back for a detective product if u want to go through the trouble...or deal with it and do not make any changes because it may destroy the properties of the case... GL :)
220146
You need to remove the original back case. Then put it the new one in the same way. Safe the old case just in case you will nedded in the future.
1617870
The case that the seller provided with the iNEW PHONE is very "Cheap and Flemzy" ,Lt fell out twiceI was luckey both times!!!.I'd Contact Seller Thru AMASON They can relay your massg. And THEY'llrespond very quickly...(My best shot).. TERRY
1241320
Mine came in perfectly! sorry to hear that yours were damaged. maybe contact them and ask what the deal is and what they are willing to do to remedy the situation.
344805
Just pull it apart, like how you would to put battery in. Further than that I don't know, sorry. You may want to contact seller or company for replacement. They shouldn't fall apart from dropping I don't think. ?
209878
Its either that the charging cable is messed up or the charging connector of the case itself is damage/tampered-some. Im not too sure upon how to fix it.
1851724
Robert the existing case was already broken and I had to really work and pry off the case. I then placed my new case on the phone. I did not need to take the cover off yet. Sorry I couldn't be of any help.
856284
Per information on their website, I believe this is false. You could call their customer service, but if you look under Product Warranty off the "support" tab on their website you can read all their info. I think they will just replace the case within a certain time frame after purchase.
2037659
I haven't had a problem with mine but I knew this was temporary until I could get the one case I really wanted. There is no warranty on the case as far as I know. Sorry you are having problems with yours.
597168
My case fit the phone pretty well. I would contact the seller and see if you can get a refund.
1584562
I sent my case by certified mailed back because of damage. I have never receive a replacement, refund or any correspondence even though I tried a number of time to contact the seller. I even contacted doTerra and was told they could not receive the damaged case because I did not have the seller information. So I finally gave up and purchased a case from T J Maxx . Sorry I am not able to give any good feed back.
634372
If it shouldn't have broken (if it's newer, not much wear and tear) and you call the company and bug them enough times, they might send you one. I bugged them about a different problem and eventually they helped me, but it took me many tries.
1718681
You would need to replace the case. This is a great case, I am totally impressed with it.
1614657
The case that it came with did not fit and I am yet to find one that can fit.