My black cartridges will not snap into place. Why? Ref: WP-4530
1610128
This product is a CHEAT. DO NOT BUY. I received gray cartridges and they do not snap into place
1610129
I am hardly an expert which is important because I have had no problem replacing the cartridge. It can only go in correctly. Try again. Good luck.
1838071
if the cartridge was not aligned correctly you probably do not work well when printing, to put new cartridges must align well so that the colors are uniform .... thanks.
623511
Hi Danyou should be able to click on the cartridge when you change it. go to tools and you should see a button to accept the cartrige
498439
I was confused about what plastic to rip off or if I was just to shove them in. I had to push the cartridge in pretty firmly. Don't rip off the clear plastic first. I have already used mine so I can't look at one to remember what it looked like before I put them in the printer. But I remember wondering if I was to rip off the small round piece of plastic on the side that goes into the printer. My advice is to put it in the slot and give it a firm push. The little black lever on the top should pop up when the cartridge is seated. This is assuming you have the same printer and cartridges I do. I'm sorry I can't be of more help. Hope they work for you.
2130224
When I purchased this brand the reviews says that it may take a few tries to get it to work. I had a cartridge that did not work, and I removed it and put in back in and it worked.If that does not work I would contact the seller for a solution. Hopefully, this works. :)
1916762
I have the j4680 printer & fax , I can not install any of the ink cartriges , I tried to replace the color cartrage an would not go in so I removed the black to see if I was doing anything wrong . Now I can not get any one of them in , could the carrage be broken?
919852
Try gently pressing down on the top of the cartridge at the front edge. It should just click in. Ensure you are putting the cartridge in the right slot as well (I have made this eror). Dennis
2246952
Yes I simply take the cartridge's out and put back in making sure they are locked into position. Thishas been the ONLY problem I have had with them.
511909
I had the same problem with my black cartridges. I couldn't get the Epson cartridges to work. Contact InkOwl technical support at 1-888-446-5695.
403962
Hi John, the cartridge are supposed to be "plug and use", if they are not being recognized by the printer, contact the seller, they should be fine to replace them for you. It happend once to me on one black cartridge, the seller asked me to trash it and he send me a replacement one that worked fine.
1811915
Insert each cartridge slanted towards the front and press there before rocking it down pressing in the back. I used to have the same problem. It doesn't seem to matter what order you put them in, ex. you can replace any of them without removing any.
1356741
pull out plastic cover... take hold of cartridge and pull straight out. new one snaps into place easily. replace cover
1643637
I am still using my first cartridge, so I cannot be of any help, but can you contact the seller to inquire about your problem? I see someone else had a problem, so I will be on alert when I change to the new one. Sorry I cannot be of more help. bummer...
1351632
Neither could I... I am glad I am not the only one!!Once I had a couple of documents in the queue of my computer printer, and when I put the cartridges in it actually started printing without alignment!!! It worked for one day. They were very good and I was able to return them. I was reimbursed.
815270
Hi. Please take the cartridges out, then please turn off printer and then wait 20 seconds. Then turn on printer and don't put in cartridges yet. Wait until the printer starts up. And when it prompts for the cartridges. Please make sure you remove the orange piece from the new cartridges, then please put them in, and make sure they click in, it might need the extra push to get them in, if a message pops up that they are not original, please just acknowledge the messages and click ok. and do 2 test prints. This should work. Please let me know. Thank you
1700074
You're not particularly clear on exactly what isn't working. For example, does the button not respond or does the page come through without anything on it? A good debugging step would be to see if it prints in black/white and gray scale. Then you would know it isn't in the cartridges. Another potentially stupid suggestion...have you tried googling the specific problem to see if others have already solved it?
1758425
Make sure the print head which receives the cartridge is not loose. The print head also snaps into place. Be sure it did not come loose.