How do you get the correct hardware? I was sent the wrong parts.
1624960
I contacted the seller, who sent me the correct parts immediately with no charge.
1624961
My unit came with the right hardware. Just ask Amazon to send the right parts.I had a cabinet which came with an incorrect panel, and I just phoned up the company and they will send it!
1624962
My unit came with the right hardware. Just ask Amazon to send the right parts. I had a cabinet which came with an incorrect panel, and I just phoned up the company and they will send it!
59395
Sorry -- I don't either. Check the users manual -- I think most parts are not available individually.
1604126
Call me captain obvious, but have you contacted the manufacturer?If somehow you got the wrong clips, they can send you the proper ones.I had no trouble assembling my unit.
1878759
Take them back you got the wrong ones you need the ones with the wires... Good luck...best
1918706
Contact the manufacturer, I'm sure they will send you what you need. I wouldn't try putting it together without the instructions and correct screws
46547
You should prbably contact the vendor, since the hardware includes metric "barrel nuts" that I have not seen at any hardware store. I lost one of the barrel nuts during assembly, and I was able to "make do" by buying a metric regular nut by inserting the nut into the hole with a needle-nose pliers. But that was for only one of the bolts, and you are missing all the hardware. So I would definitely contact the supplier for the missing hardware set.
2214352
Oops ~ there's something wrong here! I received everything and more to install this rack on my bicycle. I had a bunch of hardware left over. Write to Amazon and the supplier ~ maybe they can ship a package of hardware that was left out of your parcel.
838564
Sorry, can't help you. Mine arrived without any hardware, so I never got to put it together. I found another way to get my money out of it, rather than hassle with returning.
479190
Actually, when we received our shipment, none of the hardware was in the package! There was a hole in the box and apparently it slipped out there. We contacted Amazon and replacement hardware was sent but my husband went to Home Depot and bought some hardware which worked fine. So as far as replacement parts, we were able to duplicate ourselves. You might contact Amazon or the seller and see what they can do for you. Hope this helps!
1408887
I received the same, in error. They're shipping out the wrong part number. I returned mine and went with a different product.
507811
I just spent a few minutes trying to find anything on parts for this. the only things I could find were the manual and racks. if you still have any of the paperwork that came with it, see if there is troubleshooting or a support number.
1349242
I believe that you have to buy the whole thing. Maybe try going to a hardware store to see if you can get just the parts you need. Thanks! Scott
1540251
Mine came with hardware. But I almost threw it away because it was barried in the box.
1608698
I received the wrong part and wound up throwing it away and eating the cost.
498402
I didn't face this issue, however, most any hardware store should have what you need for less than a reasonable price. If you prefer to wait, I am sure the manufacturers address and phone number is on the assembly instructions pamphlet somewhere.
1382290
check your model number to the parts you are buying.I am not the supplier but just a customer like you.Thanks
2079907
Amazon is good about replacing things so asking them is worth a shot. You may have to deal with the individual vendor. If they turn you down try contacting the manufacturer. Lastly you can hit the hardware store. Good luck!