I bought a Medium one and didn't receive cross strap. I can't seem to find where to leave feedback and it is not returnable yet. Any ideas?
84464
I had the same problem. I called Timbuk2 customer service at 1-800-865-2513 and they sent me the cross strap for free.
84465
HI, The cross Strap is stored in the inside pocket of the bag. So if you open the bag, you will find a zipper. Open that and the cross strap is inside that compartment. Thats how i found out.
1875532
agreed i wish there was at least an e-mail to reach them at so you can say nooo to a certain color. oh well. it is free returns, i think if i get the wrong color i'll keep exchanging it until i get one that's better, maybe they'll get the hint then since they have to spend money to exchange it. this is actually sent by amazon, so i just sent them an e-mail, you can get there by clicking the help button in the upper right corner, then under customer service hit contact us. then you choose what order you need help with and so on.
1006943
I think you would find it comfortable and maybe your strap a tad thin for this device, which in my view is made for those 1-inch or more. Not that it would not work, it would, it would just look odd. By the way, for heavy cross-body items I finally went with a postal type strap. This is fine, though, for lighter stuff. I know, mixed messages but best I can do with what I have.
1635837
I can't tell you what size it is because like others have stated, I never received mine either. Same familiar story. They said it was damaged in shipping and asked me if I would like a replacement or a refund. I told them that I'd like a replacement and the next day I got an email stating that I would be getting a refund. I did get my refund, but don't know what's going on with this seller. I guess they don't really want to sell their product.
1335677
Since it was a third party vendor, amazon directed me to the manufacturer, Emsco and their warranty department. The issue needed to be investigated because apparantely they had taken other calls about this. Ultimately, I would probably receive a replacement strap, but the red ones were no longer available. That's good, I'd have two different colored straps for my grandson's board, that he received as a Chirstmas present. They also said they could not issue me a refund, I would have to go through Amazon. I called Amazon and they did so to my complete satisfaction. If you wish to go through the vendorissued me a refundanoit would not be in the original the red color. . Ama Since it was a third party vendor, amazon directed me to the manufacturer, Emsco and their warranty department. The issue needed to be investigated because apparantely they had taken other calls about this. Ultimately, I would probably receive a replacement strap, but the red ones were no longer available. That's good, I'd have two different colored straps for my grandson's board, that he received as a Chirstmas present. They also said they could not issue me a refund, I would have to go through Amazon. I called Amazon and they did so to my complete satisfaction. If you wish to go through... » Read More Since it was a third party vendor, amazon directed me to the manufacturer, Emsco and their warranty department. The issue needed to be investigated because apparantely they had taken other calls about this. Ultimately, I would probably receive a replacement strap, but the red ones were no longer available. That's good, I'd have two different colored straps for my grandson's board, that he received as a Chirstmas present. They also said they could not issue me a refund, I would have to go through Amazon. I called Amazon and they did so to my complete satisfaction. If you wish to go through the vendorissued me a refundanoit would not be in the original the red color. . Ama « Show Less
1041587
No Way! The strap is way short and they won't eplace it with a longer one. I called an suggested that they send me a proper length strap and they said no.
1475786
Looking at the strap I think the only way is to send it to the shop. And base on my experienxe with my other timex...its probably not worth the money. I have a t8mex with a broken strap that cost and to change athe strap will coat me 45...
2156727
Yes it comes with the same color strap. I didn't know either and I took that chance. I apologize, it might have been helpful to add to my review!
1828372
I would go to your orders section on Amazon and request an exchange for the same product. Amazon has free returns and exchanges. There is a little pouch on the inside cover they usually put them there if you haven't checked.
1273082
I didn't receive that velcro strap. I can't see what it would be used for anyway.
217787
This is a late response to Diosdado but if it can help someone else...I am a female with small, bony 6" wrists. I ordered the Pro series in small and extra small. The small had a bit of room but couldn't close tighter because that was as far as it could go. There was also some excess strap sticking out which I knew would drive me insane while lifting. The extra small could close tighter (I know they say you don't want it tight but I like having the option) and I was able to make it looser as well. The main thing was no excess strap sticking out. Now, my husband tried the small on and while he didn't lift anything with the grips they seemed to fit him okay. This is a late response to Diosdado but if it can help someone else...I am a female with small, bony 6" wrists. I ordered the Pro series in small and extra small. The small had a bit of room but couldn't close tighter because that was as far as it could go. There was also some excess strap sticking out which I knew would drive me insane while lifting. The extra small could close tighter (I know they say you don't want it tight but I like having the option) and I was able to make it looser as well. The main thing was no excess strap sticking out. Now, my husband tried the small on... » Read More This is a late response to Diosdado but if it can help someone else...I am a female with small, bony 6" wrists. I ordered the Pro series in small and extra small. The small had a bit of room but couldn't close tighter because that was as far as it could go. There was also some excess strap sticking out which I knew would drive me insane while lifting. The extra small could close tighter (I know they say you don't want it tight but I like having the option) and I was able to make it looser as well. The main thing was no excess strap sticking out. Now, my husband tried the small on and while he didn't lift anything with the grips they seemed to fit him okay. « Show Less
2258304
I don't have the regular. I only have the soft strap. I love the soft strap, it is very comfortable and I forget that I am wearing it. My vote is to go with the soft strap.
1123950
The strap is too short to wear across the body. I extended it by adding the shorter strap to the long strap. It's still a little short, but it works.
751751
If the strap doesn't fit then you can request the extra-large strap that covers up to 22", and It's free. They have you covered.
1888360
Sorry i dont know what there refund policy is because the one i got was authentic, trust me if it wasnt my girlfriend would have probably bit my head off. Dont be scared to purchase espiecally if the seller has positive feed back and the price is right.
1597491
Amazon directed me to Emsco's warranty department (800) 458-0839. I had to send a picture--that was last week and I have not heard back. The red straps were no longer available, so the replacement one would be black. Hoping to get a full refund instead, but according to Emsco that would have to come from Amazon. Not pleased in all this---it was a Christmas gift for my grandson.
1022392
Same happened to me. I oppened the guitar but the strap was actually short. It seems new model took into account strangulation concerns and makers shortened the strap for real.