shouldn't the blue lights stay on when charging, i just got mine, charged it up and it is now charging my iphone but the lights went out.
1636194
i think it should stay on when charging to indicate remaining battery on the vaas piece. but not 100% sure.
1636195
Normally when it is charging a device the lights stay on. I have used 4 or 5 of these and occasionally there will be an issue with the led's not functioning correctly but it usually fixes itself. When you press the main button does it still indicate it's capacity left? If so then it's actually better the lights don't stay on to give your phone more power.
1636196
Holly, the blue LEDs on the battery do stay lit when charging another device when i use it. May not be a big deal if the battery still charges whatever it is connected to though...
243008
The light is supposed to be lit when charging. It might have a faulty or loose bulb. If it charges, I wouldn't worry about the light.
347227
so far it is still charging,..... I get the error "This cable or accessory is not certified and may not work reliably with the iPhone"but it IS STILL CHARGING!I did not start getting this message until I updated my iPhone 5 to ios7
1604569
Try a different iPhone cord. Also make sure the charger is on (press the power button) while your phone is plugged in. It could also be a problem with the phone itself.
78834
The blue light gets one when u connect a phone and goes of when u disconnect it it hold the charge for maybe a year... If your blue light is always on it mean that is charging all the time.... Maybe you can try with other cable... Cya
370851
I've tested mine for a few months to check this exact question. After charging my phone fully then recharging the Jackery I put a piece of tape on it with the date of charge. I've found that around a month or so later, it's down to one light. I don't know how long it is until the Jackery is completely drained and no lights appear since I charge it at one light.
741745
So, if you have a case it won't charge properly? I have an iPhone 4 with a slim rubber case and am worried that if I buy this product, I'll have to remove my iPhone from the case every time I want to dock it.. would that be the case?
1881972
Is the blue light on? That would ensure that you have a power source. Mine charges just fine. It takes about 5 hours, with the phone on.
973775
No, the light does not stay on. You should see that the phone is charging on the battery indicator.
1613380
No it's not normal. Are you charging the case until the green light is illuminated? The light goes red, blue then green. Green is fully charged. You should get 1 full charge out of your phone from almost empty. FYI my case stopped working after 3 months. Not a quality product.
1541565
The light will turn blue when its charged! And if you notice, the charger gets a bit warm while charging but when it has finished charging the battery it cools right back down! Won't fry it st all!!
425027
If you charged the charger first, it seems abnormal. I test it just before, it supposed to get lightening.
764362
I recently purchased this product but have not installed it yet . Right out of the box all the parts fit together and the light worked right off the bat ,before any charging . My pull switch works but is a little hard to pull it on or off . Maybe you need to but more pull into it ? The last resort is to return it .Good Luck
2282227
Mine said that and it works just fine. All of these cases I have had along the way ( Mophie ect) have done the same thing. They still work. If it truly does not work you might try a hard reset on the phone. That message pops up every once in a while but I have had no trouble with it charging.
957074
I just received mine. I am still letting charge to full power. The light is still blinking so it is no up to full power yet.
1222771
I have not had this problem. I use my Apple charger. Perhaps you should check the contact points on the battery to make sure thery are making good contact and they are clean.
858818
I do think it lights up while charging. It does not stay lit while in use. If you are having difficulty, charge the keyboard overnight and re-sync it in the morning by turning on the blue-tooth on iPad and keyboard. Press the tiny black button on the keyboard next to the Bluetooth On switch. Your iPad should then recognize the device! Hope this helps. :)