My case doesn't seem to hold a charge for very long, if I charge the case all the way, it only adds about 10% to my phone battery, is this normal?
1613379
This is unacceptable. We have two cases. One case gives us, when the phone and case are fully charged, almost 2.5 days of phone use. The other one only gives two days, and I am not satisfied with that. 10% is ridiculous. You should immediately call support for an exchange.
1613380
No it's not normal. Are you charging the case until the green light is illuminated? The light goes red, blue then green. Green is fully charged. You should get 1 full charge out of your phone from almost empty. FYI my case stopped working after 3 months. Not a quality product.
1887754
I haven't had any issues with my battery. It sounds like your issue is a physical issue with the phone or the phone's OS has some corruption of some sort.
996857
Yes it's normal.. To get the most use, fully discharge and re charge 4-5 times. You will see a longer lasting battery
1873819
Not sure if it's normal but mine does too as it's charging. It's great,though, and charges my phone very quickly.
848302
It all depends on how you use it. Let's say your phone is on 5%. With the case I was able to give it a full charge but then I had to charge it again. On the other hand if your phone is on 50% then you are able to charge it and still have about have the energy of the case left.
482214
Mine holds it's charge for a couple of days. You must have a faulty battery as mine has been awesome (touch wood)Did you charge it right up at first? After that should not stay on charger for longer than 4 hours.
194721
HelloI have not had that problem with this product, but i have not left the battery off for more than 3 days so far. Battery was still fully charged. This case works great. I have enjoyed having it
1887920
Can not really answer you on that ine. I would probably either try another charging unit to see if that was the problem or else send it back, I did find that the batter life is not what I had hoped it would be as it seemed to last about 3 hours but not much longer. That was/is my one disappointment with the unit...Barbara
1525965
If you just got it, you may need to charge it longer than that for the first initial charge. I let mine charge for about 12 hours or more. Not the goal, I just didn't need it right then and I forgot about it. It worked fine when I used it about 3 weeks later after being in my purse all that time. And it fully charged my cell that was at 10%. Be sure to recharge it after use though. The light indicator should work also......And like the others replied, be sure to hold the button once you connect it to what you are charging.
1697565
It's supposed too, but mine only charged the phone my case is always dead and doesn't work. And it overheats my phone like really bad. I honestly wouldn't recommend anyone to buy it. & its really bulky & heavy.
1724715
I think you would have to open the case and take a look at the battery size. Never had to do that yet. And I have had it for 2 years without any problems. I would think it would take some sort of rechargeable.
1641948
Seems to be common after you get it wet. I had that after dunking the phone in the ocean. I took everything apart and cleaned it. Light went away but battery was bad. Changed the battery but the phone would only charge using the wireless charger. Changing out this last piece got the phone almost back to 100%. I was impressed how many parts were replaceable.
1615945
That doesnt sound right. Mine made no noise. Initial charge was 99%. Placed battery in phone and charged to 100% after a couple of minutes. Charges to 100% every time now.
1925149
For me, it doesn't look like it takes excessive time charging comparable to the original one that came with the phone (Samsung Galaxy S2). Maybe yours is defective. I suggest contacting the seller.
99616
I have the exact same problem. I contacted the vendor about it but I have not recieved a reply. When the battery is 100% full it runs fine but when charging, it's almost unusable.
1115384
No this is not normal. It remains 100% even after it charges a single mobile. Try to charge it 1 more day then judge.
448194
Hi Catherine, It really depends on why your battery is not holding it's charge. You may want to consider replacing the battery so that you will get the full benefits of the Halo battery case. Please feel free to contact Battery World directly if you have any further questions or concerns. Have a great day!Regards,Battery World