I purchased this light & it worked great until it stopped working. How can i get a hold of the company to get it replaced via their warranty?
1610541
Call Amazon's customer service. They are excellent and will help you however they can.
64882
There is a website listed on the product page. You can also use Amazon's site to contact the seller if you bought it on Amazon. I've had excellent performance from the led white lights bulb I used to replace a 500 Watt incandescent, saving both power and giving off far less heat.
1323085
Not a very good light. This light did last about a week good luck trying to reach someone at the company. NOTE the manufacture did nothing.
1880582
I'm not sure. I bummed mine went from normal to very dim. I had one before and it lasted 2 years, then died. I called the company personaly for months they never responded! I have not attempted to call them for this new issue. I plan too. I just wanted to share that with you. Sux! The light is great when it works correctly.
15085
My name is April and I am in Customer Service and will be more than happy to help resolve your problem.I see you are having an issue with your light. Please contact me at 800-545-1344 Ext 5200 or email me at aallen@kollerenterprises.com.If my voice mail picks up it means I am helping another customer but your call is important to us so be assured I will return your call, be sure to leave me your phone number.
895596
I don't think you can..mine quit working withing a couple of months.so I just gave up and disconnected the light park. I guess that's what we get for buying cheap stuff without warranty. =(
2191421
I do not know the warranty on this product. I only had a day before I decided to return it. It was a good light but not what I needed it for.
5422
My guess is you got a defective one. They are fairly inexpensive to begin with, so it wouldn't be a long shot if you ended up getting one that was malfunctioning the way you are describing. My advice is to just send it back to Amazon so they can replace it with another one. I know it's an inconvenience, but in the end, you'll be glad you did. It's a great light, especially when it works the way it's supposed to.
740617
I would immediately contact the company that makes these kits: http://www.luminus.com/about/contact.html. Clearly they ought to replace the defective kit. I purchased four of these things and all are working great after six months. Call me lucky.
15083
My name is April and I am in Customer Service and will be more than happy to help resolve your problem. I see you are having an issue with your light. Please contact me at 800-545-1344 Ext 5200 or email me at aallen@kollerenterprises.com. If my voice mail picks up it means I am helping another customer but your call is important to us so be assured I will return your call, be sure to leave me your phone number.
439151
I had the same problem, light went out not even a week after installing it, but before I could warranty it my sister sat on it voiding the warranty.
989877
The lamp comes with a 12 month warranty. I would contact manufacturer at Email: support@taotronics.com or toll free 8:00 am - 7 pm PST 1- 888-456-8468 # 4
403261
I don't think so, I am having the same problem with my light. I know it won't be long I will have to change the battery because of it. I just hope its not dead when I get ready to use it.
1497077
I have one and the light meter worked for about a month after i got it. The light mustve died or something im not sure but i know its not the batteries.
972650
Mine also broke and can't find a place to repair rope light? within the year.I bought 3
307250
I was having this problem initially- the light kept turning on by itself. I returned the first unit I got and had the company replace it.
1634317
I'd do this: Buy a replacement battery and try it to see if it works. Eventually you'll need an extra battery anyhow. If it doesn't work, return the light. If it does work, keep it. The time spent returning the item over just a bad battery probably isn't worth the time and effort.
66346
Hello Sorry your lamp stopped working. I am not sure about the warranty. Mine is working so far and I like it. However I think there must be default 1 year mfg warranty. Send the email to the seller to see if you get a response or just contact Manufacturer.