I have one of these and it always fails to open on the first try, and always works on the second try. What's up with that?
1618766
If you entered the wrong code, a second attempt is needed. However I have noticed there is a delay. If it does not open when you first press enter, wait a few seconds and press enter again(without re-entering the code) and it will open or close your door. Good luck!
1618767
It seems that I do have to push the open button after entering my code a second time quite a bit now that you mention it. It usually doesn't require re-entering the code. Overall I have been very satisfied with my purchase though. I hope this helps.
1618768
I have the same issue, so when I go to use it, I actually hit the enter button first, then I enter the code number followed by the enter button again. Then it works on the first try. I figure it just needs to 'wake up' first.
777096
I really have no idea why. Mine has been working perfectly from the start. Good luck to you.
1461746
I kept having an error and nothing fixed it so I had to buy a new one. You can try resetting it to see if that will help.
1971684
Had to do the same thing. Force it open brand new. Does not make a lot of sense to me.
1837275
The only time it ever opens is when I drop it. I've had mine for months and I'm kinda rough with my stuff. It never opens unless I want it to.
1978514
I cannot get mine to open either. Set it to TREE and then tried quite a few other nearby possibilities... Sending mine back. Bad directions or someone was feeling mischievous!
856345
I have never had a problem. Is it in a locked position by any chance? It may be defective because mine always worked. Sorry I am not of more help!
277697
It's broken. I had exactly the same experience, and contacted them. They sent me a new one that works fine.
1677796
mine opened very easily--just tried again. turn it counter clockwise --push to the right where it says open
910034
We could not open the 1st one either. We called, they replaced. Then we could not open next, and so on. The 4th one atleast you could get key to turn. We gave up as we worried if we had so many with problems that maybe if locked, we could not re-open. They have big problem and should not b selling until they get fixed. We wrote evaluation to help stop people from going through what we did. Send it back.
2251902
Same problem here. Got it installed once but it stopped working. Couldn't get it installed again.
51870
Press down with all of your force you can gather and maybe it will slide open. I had this problem also. I tried to reset my deffective machine by taking batteries out. This did not solve my problems. These machines are absolute junk. I cannot believe Amazon sells this dud. Boo to them also!
902826
Try resetting it. If that doesn't work send it back. My wife went through three before we got a desent one.
136626
Put in a fake combination after you close and lock it. I really never had the problem you're having, but tricking it with a fake combo is the only way I can think to arm it. Then it seems you'd need to put in the correct combo to open it. Good luck. If that doesn't work, contact the manufacturer about a fix or replace ment.
1625897
I also had trouble with my first one. I would call the company and they will walk you through it. They are real good about their products and if it doesn't connect they will send you another one. The 2nd one they sent worked great.
1181417
The face does not open manually, there are two buttons on the bottom of the unit face that look like, ^ and a downward arrow as well, that is your face open/close mechanism, if it has power and that still doesn't open it, then you have a defective unit
1944943
If you've recently bought it, send it back for a refund (the whole unit). Otherwise you may have to contact Amazon. It's pretty common that this unit fails in some way. I had two arrive "dead on arrival" before finally getting one that worked.