how do you fix it if it will not retract
1631537
Sorry Francina, but I agree with Blake and Bill. I took mine apart and spent hours trying to get the Jeannie back in the bottle, and I'm pretty handy and persistent. Finally gave up, and wrote to FrontGate (the catalogue I bought it from) and they simply replace it. It's the type of repair that you need five hands for (and little hands at that) to hold everything together to get to fit back in the casing. I saved the hose, but recycled everything else. Good luck (HJGoetze@aol.com)
1631538
Hi-We have not had a problem with ours. When extended, at any length, pull on the hose and slowly release and it should retract easily. I hold a little pack pressure and the hose winds in and lines up beautifully.NEROS
1631539
Pretty sure you can't. That is why I got rid of mine and bought a better brand. I took this one apart and it is just a maze of cheap Chinese plastic inside.
962783
Hummmm. I never had the rewind issue though I'm always concerned with any "great" feature going bad.You could try pulling the 24ft cord all the way out then see if it re-catches on the retract feature. Could be that a spring mechanism un-sprung (if thats how it works). I believe the rewind assembly portion can be detached, then either repaired or replaced (replaceable part I think). ORIt could be the rewind lever function (I mean the press-down lever itself).There IS a 1 year limited warrenty though I have'nt read the details and returning it might prove a hassle.Good luck! Hummmm. I never had the rewind issue though I'm always concerned with any "great" feature going bad.You could try pulling the 24ft cord all the way out then see if it re-catches on the retract feature. Could be that a spring mechanism un-sprung (if thats how it works). I believe the rewind assembly portion can be detached, then either repaired or replaced (replaceable part I think). ORIt could be the rewind lever function (I mean the press-down lever itself).There IS a 1 year limited warrenty though I have'nt read the details and returning it might prove a... » Read More Hummmm. I never had the rewind issue though I'm always concerned with any "great" feature going bad.You could try pulling the 24ft cord all the way out then see if it re-catches on the retract feature. Could be that a spring mechanism un-sprung (if thats how it works). I believe the rewind assembly portion can be detached, then either repaired or replaced (replaceable part I think). ORIt could be the rewind lever function (I mean the press-down lever itself).There IS a 1 year limited warrenty though I have'nt read the details and returning it might prove a hassle.Good luck! « Show Less
66990
Make sure that the toggle between tightening and loosening is pushed all the way to one side or the other. If its in the middle it will not do anything.
258851
Stand on the material (strands) then pull the handle up until it releases. I have already broken one because I did not do it correctly. Good luck!
790953
It slides off there's a clip and u have to either put something under it and it should slide right off.. Might be stuck a little depending on how long it's been there
382145
Same problem here. Sorry to say we've had no luck getting the wheel(s) to stay on. Keep reattaching, but still no luck.
882313
Heat it gently with a hairdryer, and it will loosen up. I did this myself, and had found out about this from their website
1269091
It doesn't retract normally because it is an unresponsive yoyo. What he needs to learn is how to bind the yoyo. There are many instructional videos online as to how to do a bind.
1416301
It shouldn't be sticking... I would call the manufacturer. They should be able to tell you how to fix it or send you a replacement part!
1966600
I push in the red buttons and hold the end of the leg, push it in, and it collapses. Perhaps the red button is not in far enough, or it needs lubrication to easily retract. I have had no problem........... yet. Good Luck.
294863
Try to put it into warm water for a while and then try to unscrew it. Good luck.
2202757
That's happened to me in the past and stemmed from the trap components being bent slightly out of alignment. I corrected it by observing where the friction/contact is occurring, and with a pair of pliers bending things very gently until the contact is eliminated.
1690489
If you can't unscrew and adjust send it back. Customer service through amazon is very good. Just request that you want to return it and an address label should be provided dto you in good time.
163293
It's not auto-retracting. Mine operates perfectly. It "puts" back into the retracted position easily, perfectly and smoothly.
1973023
Mine does not retract, but instead has hooks on the back to wind the cord around for storage.
1297545
I think it's just stuck. Your going to have to carefully squeeze it back in where it rotates
143848
It will move around and that's by design given it sits on a ball point. The only way for it to fall off is by force. You may have gotten a defective unit. I'd return it and try another one if you want. Just make sure you carefully take it out of the package especially the part with the tipHope this helps.