Does the cup comes with any packaging material? I received mine with none, plus several dents. May not be eligible for refund (missing package).
1622459
I'd return it! If it came fr Amazon they need to know & if it came fr one of their vendors they need to know! What a waste. Go up your acct online & look up your past orders & click to return it! I've had mostly good but a couple bad packaging experiences. They often send follow up emails to rate just the packaging on irders. They care about that stuff. Do it!
2072331
I have had my coffee maker for approximately 2 weeks and love it. I am not disappointed about the stainless steel mug as it clearly stated that is wasn't included! If you see a picture of a another coffee maker & there is a coffee cup on display on the box would you expect a mug? , especially if the box/description says "not included". I feel people are making way to big of a deal over the travel mug, who cares, most of us have more than enough anyway. Love that I can brew one cup or us a K-cup for an afternoon pick me up or beprew a pot in the morning. Like not having clutter on my counter or having to pull out different coffee makers. This one does it all. I have had my coffee maker for approximately 2 weeks and love it. I am not disappointed about the stainless steel mug as it clearly stated that is wasn't included! If you see a picture of a another coffee maker & there is a coffee cup on display on the box would you expect a mug? , especially if the box/description says "not included". I feel people are making way to big of a deal over the travel mug, who cares, most of us have more than enough anyway. Love that I can brew one cup or us a K-cup for an afternoon pick me up or beprew a pot in the morning. Like not having... » Read More I have had my coffee maker for approximately 2 weeks and love it. I am not disappointed about the stainless steel mug as it clearly stated that is wasn't included! If you see a picture of a another coffee maker & there is a coffee cup on display on the box would you expect a mug? , especially if the box/description says "not included". I feel people are making way to big of a deal over the travel mug, who cares, most of us have more than enough anyway. Love that I can brew one cup or us a K-cup for an afternoon pick me up or beprew a pot in the morning. Like not having clutter on my counter or having to pull out different coffee makers. This one does it all. « Show Less
1181091
Hi Donna I would say yes there would be a replacement for broken items including the cups. Although I use mine quite a bit have had no problems with anything breaking. Contact Amazon shop site and I am sure they will be able to help you. Thanks Dorothy
1310942
It's so poorly packed, that the odds of receiving an undamaged cups/saucer/rack is slim to none. It's even packed by the manufacturer. We received the first shipment and cups were damaged; causing us to return the first shipment. The second shipment and again, the same results. We declined to order a third set. Amazon did refund our purchase.
109043
Ive never seen one but I really haven't searched for one. I do occasionally reuse a used cup...demo of how to do this is on YouTube
259943
I just bought one and it came with the sticky cup and deluxe cord instead of the 2 smaller cups. Not sure if they are now shipping with the sticky cup or if it was a mistake.
1753125
It came with one when I bought it last year. Unless they've changed the model, it should come with a removable metal cup.
1261867
We found if you let them cool off a little after shipping, you can work the.dents out. Also if they arrive without dents, don't handle them until cooled. We bought several & realized the issues w/ the plastic. Absolutely love them though.
1099909
I think you need to directly contact the distributor. Your question went out to other people who bought the cups.
1136800
No, mine came in a sealed padded envelope. I dont know that I would use that. You may want to send it back and ask for another one.
2044902
I'm sure you used the term glass for,cup, but let me first point out that it is plastic-- not glass. In answer to your question, there are no rough edges on the outside of the top of the cup where the top screws on. It is flat and feels nice against your mouth when you drink.
1583302
I do not have the box anymore but I think I remember it saying that. Nothing on the cup either. Sorry.
521787
No mine came in a big plain brown box with one layer of bubble wrap around each glass. Everything was very loose. If they come broken they will give you a full refund but it does not come in a nice gift box.
1176279
They are wrapped in a plastic, not bubble wrap, separated by cardboard cris-cross. Non were damaged or scratched when received. I have made several orders from different sites on the internet ordering clear double walled cups but this was the fastest and most reasonably priced I have found.
728851
My cup also does not have any numbers on it. I only have the three eggs and vertical line of hard, medium, and soft pictured on it. The manufacturer must've changed cups. It works well as long as I use a full or near full tray of eggs.
861827
Be sure to take the whole packing apart when you open the box. It's easy to overlookwhere and how they packed the measuring cup. I might've missed it myself, if someonehadn't mentioned that fact!
1812731
Not at all. They say that the new cups use the safe type of plastic, I don't know if that's true or not but I can say that the cup is a great replacement for my old one. You should get it. I studied it long and hard and I am very happy with the performance of the cup.