The plastic holder got suddenly out of the slider. I cannot snap it back. Nothing is broken.Is there a warranty on this item
1647052
Don't know. Have to contact Hansgrohe about warranty. ...Maybe it comes out like the shower slider? See link: https://assets.hansgrohe.com/medias/sys_master/celum_assets/16__hrui0003_pdf.pdf?5#__utma=89181060.1125201402.1391882715.1391882715.1391882715.1&__utmb=89181060.28.6.1391882867879&__utmc=89181060&__utmx=-&__utmz=89181060.1391882715.1.1.utmcsr=bing|utmccn=(organic)|utmcmd=organic|utmctr=hansgrove%20slider%20replacement&__utmv=-&__utmk=112662733
1647053
I have no idea. I'd look-up the item in the Amazon site or check on the Hansgrohe site.
691188
Same thing here. It's simply terrible engineering. The sliders are plastic. Normally, stiff metal with rollers is used to ensure smooth opening and closing regardless of the drawer's fit in the frame. Due to horrible tolerances, the farther in the drawer is pushed, the harder it gets to push it in or pull it out. Disgusting design. I wish I hadn't finished assembling this; it would be going back to Amazon immediately otherwise.
632853
This unit is NOT lockable. I think though that if I dropped it nothing would fall out. The slider thingies are in there pretty tight.
1336244
The manual arm becomes disconnected from the holder,is this covdred in your implied warranties? charlesspauldingseaver@gmail.com
426639
same exact thing happened to me! where the screw mount meets the shaft seperated and when removed you can see where the "glue" had shattered and failed.ive tried to contact them but nothing in return. let me know if you had any better luck.
399529
Mine did the same thing and finally one broke. I wound up tossing it after a couple of months. :(
752096
Same thing happened to me. They had this plastic holder stapled on the back part of the drawer and it was loose when I got it. So hopefully you didn't throw it away. I had to screw it on myself. I sent a complaint, but never got a reply.
12990
I purchased this item as a gift so I am not sure if there was a warranty. Sorry I couldn't be more help to you.
1862700
I never experienced that issue, but as it's plastic I'd expect you can bend it, or return it if it's faulty.
1411390
I am not sure if there is a warranty , something I should probably look into! But that is the same spot my case broke too.
1355900
I wish I had an easy answer. You can likely order the slide. As for fixing, usually it is more expensive than replacing. I got mine on eBay very inexpensive.
2126807
My handle broke also but I was able to superglue it back on. So far it's holding up. I would contact Rival with your question and/or look for a possible new/used replacement on eBay.
537761
Hi Linda! The plastic holder is meant to hold your phone quite securely. It clicks into place and if held at any angle should stay in place. Of course, we cannot guarantee that if you drop your phone, that it will not break, as plastic may do that. As another customer mentioned here, if any part were to crack as well, that would also weaken the hold. If there's anything else, just let me know. I can be contacted directly via this link:
1782133
I had the same problem, i've only had it 3 months and started popping out. so I started to hold it in there manually with the plastic tip and then the hose broke off the adapter entirely. Would that be covered under warranty? I love this thing, just disappointed that my water pressure is to strong and caused it to start popping off.
2243868
If the slides are in plastic mounts, there should be two round points where you can apply pressure and "pop" the weak heat bonds applied at these points to "lock" the slides in place. With cardboard mounts, I use a razor blade to start peeling the cardboard layers apart, which releases the slide. Either way, the old mounts will be destroyed and need to be replaced.
121993
Ive had this model before and the adjustable plastic piece broke. Replaced it and it broke again. Id say expect two to three years out of it. Can buy a new one for the cost of the replacement part.
2024105
Unfortunately the mount is plastic and has broken on me twice. You will have buy the whole thing, it isn't sold separately. Buy something else it will break again!