Drive failed after 5 months. How do I claim warranty?
1619422
Write to Western Digital and give them all the information pertaining to the drive. Where you bought the drive, serial number of drive. I think you need to set up an account at Western Digital for a claim.
1456423
I bought a hard drive from Go Hard Drive and had a problem. I tried to get warranty from WD and in fact returned it to them and they told me it was not one of their drives. I returned it to Go Hard Drive and they replaced it. Please, if you want a genuine WD drive, make sure you are buying it from a genuine WD dealer. Then verify the production date when you receive it and update the warranty with WD.
1983975
It failed after about 3 months. I bought my own smaller drive and put my information in.
2182820
I just ordered six of these drives from Amazon with the part number shown here, and the shipper called to ask me "What type of warranty do you want?" I said, the drives already have a five year warranty so why would I want to purchase another warranty. They said, "No, these are OEM drives". Therefore, I believe the listing here is misleading and not accurate enough for a buyer to not believe they are getting a five year warranty. If you want the five year warranty from WD, then do not purchase the drive(s) on this listing/page.
841926
Generally, Western Digital, like Seagate and others, limits their warranty to physical replacement of the drive if found to be defective. The warranty does not cover data recovery. The 3 year warranty was a positive in my decision to buy.
1888295
The warranty period starts at the date of manufacture of the drives. I believe these drives were discontinued in about 2011-12, so while they potentially came with a 5 year warranty, several years have already been used. If you can get the vendor to send you the serial number you can check online. Finally, if they were destined for a non-US market they will carry no warranty from WD
982201
That would be correct since you modified the drive by removing it from its case. If you bought the drive separately then a warranty would apply.
2182822
I bought 2 drives from Platinum Micro and they did not have the warranty after checking on the WD site. However, that did not stop Platinum Micro from claiming they did carry the 5yr warranty in their specific listing. Just be careful and plan on returning the drives. I ended up paying a little more and purchasing from Newegg to ensure a quality product was delivered.
1232209
Western Digital warranty is based on purchase and date of registration. To insure you purchase a brand new unused drive, no matter when it was built, it's recommended you register the drive ASAP with WD, and confirm it is infact a brand new unused drive, with a full 5 year warranty. Just enter and log into the WD site, and enter the Serial Number of your drive(s) for confirmation. If it is not a brand new drive, WD will tell you how much of the 5 year warranty remains.
1853815
What i got was a brand new drive but i think only with 1 year warranty. It Works perfectly..
1210303
All of my 3 drives failed after over a year. Contact seagate to replace it while in warranty asap. The drives are not designed to be left powered on and accessed all the time. It is really just for backup.
960910
Mine broke over a year ago. Thank God I got the warranty. It should recognize it as a separate drive to save one
2037721
Manufacturer was Seagate Technology LLC. I didn't see any warranty. I gave the hard drive to someone.
2238285
I called the Drive Company and gave them my model number. You can find their number on their website.
398549
Call them. Always have 2 backups! I lost a lot of data with that hard drive, mine failed after a short time
189647
My drive has never worked nor have I received a replacement so I can't tell you.
1894889
I just checked www.wdc.com Typed in Serial Number from drive I received. Answer from WD: "The warranty for this product has expired. The product is not eligible for replacement. If you need technical assistance, please send us email." So either Seller is warranting this drive OR NO ONE IS!!! I, for one, would like to hear from the seller on this matter!