I just got this and I put the batteries in but it won't turn on. I put new batteries in but nothing changed. Is there a secret that I don't know?
1639655
For the battery cartridge as a whole, the end with the protruding bump goes down into the flashlight. The end wiht the hollowed bump goes toward the flashlight end with the on/off button. Make sure the batteries are snapped into the cartridge securely. The + and - are marked on both ends of the cartridge. Make sure they line up correctly with the batteries (the flat end of the battery is -). Once you screw the end of the flashlight on, press the black rubber button for on/off. If that doesn't work you could try new batteries
1639656
Either the batteries are not in the right direction or the lamp is defective. Make sure the flat side of the battery is the one in contact with the springs, there are 2 up and 1 down. The cartridge that holds the batteries has arrows on the side (not easy to see). Make sure that's the direction you introduce it in the lamp. The tip (of the arrow) enters first and then just screw (the bottom cap).It emits enough blue light that you'll know if it works or not.
1639657
No, the one I got worked right away. They are a really good company and I'm sure would help if you contact them. Maybe you just got a bad one?
442976
If you are sure you have the batteries in properly, you may need to try another set of batteries (it's possible they are dead or duds). If you've done all that the problem may be with the base itself and it may need to be replaced. This happened to me once and I received another and it worked just fine. Sometimes they get damaged during shipping or are just faulty.
1106520
If It Isn't Doing Anything Then Your Batteries Are Probably Dead. I Went To Walmart To The Jewelery Department Handed Them The Old Battery & They Gave Me New Ones..Just Add Soon As You Install The New Batteries And Put It All Back Together It Should Automatically Come On. Mine Did Not Have An On/Off Switch. I Just Took The Batteries Out When I Was Done.
638997
It must be broken - if you put new batteries in, should work. Contact seller.
961110
Mine is still working well, however, I just use it occasionally. If you are sure that your batteries are good, I have no idea what's wrong with it. You can try contacting their customer service.
1819387
I didn't. I took it out of the box, put some batteries in it and it worked perfectly. I'm not sure why yours didn't work. Sorry.
1868612
I'd suggest removing the batteries and then reinserting them and see if it resets. If not, then I think you might as well throw it away. I sent an Email to the manufacturer once about a problem I was having and they didn't respond.
460587
Although I read about this sort of thing from some other reviewers, I did not have this problem. I added the charged batteries, turned it on, and it worked. I don't know if there's a remedy other than exchanging the product. Sorry.
734157
This is a common problem. After many attempts I was able to get mine working by removing batteries, letting it sit for about two minutes, then re-installing the batteries AND DON'T CYCLE THE POWER SWITCHES! Let it power up by itself. By the way, mine doesn't have a reset switch next to the sound switch under the battery cover. Hope that helps, awesome unit with a very problematic flaw.
963173
I had the same problem. New batteries did not make any difference. I sent it back to amazon and got my money back. Don't know why they keep selling these, I posted the problems I had with it months ago. I guess Amazon doesn't care. If someone sends it back they refund the money, but many don't send them back and amazon is ahead. George Jensen
1307590
The item may be defective. Did you check the battery compartment to see if there is piece of plastic or cardboard which prevents the batteries from connecting until ready for use? If you still have trouble getting the item to work we recommend that you contact the seller which you placed the order with so they can assist you further. We hope the issue is resolved soon.
66544
Are the batteries charged? If yes, and still won't turn on then you need to get it fixed. Sorry.
65989
First off, be sure that the batteries are in properly!! I had to replace the batteries in mine and it's very easy to put them in the wrong way so be sure to check polarity. And, when I replaced the batteries, I had the same issue - it wouldn't fire back up so I removed the batteries, reinserted them and it started fine. There's no reset button that I'm aware of....
1762853
Are you inserting the batteries correctly? If not contact Amazon to arrange to send it back for replacement. Mine works fine.
2225356
Try taking out the batteries and putting them back in. I had no problem with mine when I got it and have loved it! Sorry yours isn't working. Also, it has to be on a flat surface. It doesn't work on the carpet.
637807
I've had no issues with mine at all. Try replacing the batteries first then disconnect the clip where it connects together leave off for 30 sec. Then plug it in is what I'd do. Good luck
731798
mine won't even make a noise when I put it back together after trying several brand new batteries.I need it but seldom got to use it, and now it is headed for the trash. Lucky you that yours even still turns on.