I recv'd the rollator walker and the tray is cracked, how can I get a replacement tray?
1626094
l also received a cracked tray and was not able to get a replacement. It seems a bit of a rip-off for us consumers who paid for the item with a tray intact.
1626095
I had this situation and learned that the only way to get a replacement is to work with the selling company. Drive would not deal with me directly. I made a new inside bottom of the tray with matching foam from Michaels and taped the crack together under the foam. It has worked well so far. Luckily my crack was not the whole way through. Amazon is great and will work with you, if you bought through them.
1626096
I was unable to get just the tray replaced when mine came the same way. Go to the site where it was purchased (mine was Amazon), tell them your problem. They will email you a paid return sticker. Put it on your box and return the entire unit. You should receive your replacement soon.
286720
Did you slide it into the side rails? I didn't realize there are two slots; one for the metal bottom then one for the plastic tray to go underneath. If that doesn't work I would send it back and ask for a new one. If you don't want to wait they sell them at petsmart. Best of luck!
1619956
I had the same problem and was able to get a replacement. I called the vendor who sold the product (it's on the Amazon invoice), told them what happened, and they ordered a replacement which was sent directly to me.. Great customer service! The wheels shaft break because they don't fit snugly into the slot at the bottom of the leg. The wheel then slips out and breaks when you move the file. After you replace the wheel, try to crimp the slot with a pliers where the wheel is inserted. That may be tough to do. Try inserting flat sided toothpicks into the slot next to the wheel shaft and snap off the ends. This will create a tight fit for the wheel shaft.
797745
Sorry to hear about that you middle section is broken. I know how easy it is to break, it's pretty delicate. I haven't seen it anywhere to get replacement parts, but try to contact the vendor, perhaps they can help you out.
1961531
Call amazon they send new one . Like they send me when mine was broken Thanks amazon .
1584861
To my awareness, individual parts are not sold to customers. If the base arrived cracked, your best path is working with the seller in obtaining a replacement. If the base crack was caused by the shipper, please advise the seller.
1198754
I have the same broken part but am unable to find a place that sells replacements. I have not contacted the manufacture, but may give that a try.
465281
I called the supplier (Back to Basics) and they sent me a new one for free, but mine was broken when I received the unit but I am sure they will sell you one. They were very positive in their customer support.
1277614
Hello Christine,It sounds like you have something that is cracked or damaged. I would call Amazon and request a replacement. I hope this helps.Dwight
378878
The walker is for my in-law and is not here. But you can find it here:http://www.hugoanywhere.ca/en/products/hugo-fit-8-rollator/
31565
I contacted the company directly when mine arrived with a crack in in a piece. they sent me out a replacement.
462648
According to the papers all you have to do is contact support and they will send you a free replacement. Ill try to post a pic of it on Amazon here soon.
1243002
I would contact Coaster and asl if they could send replacement. Just send product description and model #. Hope they have good customer service.
540028
Go to www.hammacker.com and contact them. This is where, thru Amazon, I purchased mine. They may be able to get you or tell you where you might get a new one.
730001
The tray must be removed in order to fold the walker my mother has. It only takes a few seconds to remove and replace.
2248788
This is from the company. I did some research &#128077; Joan We do offer replacement boards for $20 including shipping if this interests you. If you would like one, please send me your shipping address, full name, phone # and a Visa or MC # and I will mail it out to you. [You can also mail us a cheque but we would need to wait until it was received to ship the board.] Note: Please keep your tray and brush, as only the board itself will be mailed to you from our beautiful Vancouver BC headquarters.
732946
Mine is cracked too. I suppose they sell the board but this will have to be direct with the manufacture, write them!