Problems with Zen... Has anyone had a problem with this mp3 player going to the recovery mode? I'm not sure how to make it work again and I've only had it a month. Help!!!
297910
Does anyone know...I bought a new computer, and now I can't charge or do anything with my mp3.And I don't have the disk or anything else that came with the mp3, what do I do? Please help...
297911
I've had that happen once since I bought mine (feb 06) and I got it to work again by taking the battery out for about fifteen minutes and putting it back in and it was back to normal. I disagree about it not being tough though, since mine falls off the seat of my work truck and onto the floor at least twice a week and I use it every day.
83987
To get to the recovery mode, remove the battery cover and then hold the power button at the OFF position. DO NOT LET GO OF THE BUTTON. When the player says it is shutting down, remove the battery. Wait about 10 seconds and replace the battery without letting go of the power button. When the battery is back in, wait 2 or 3 seconds and let the power button go. This will take you to the recovery mode. Then you can select CLEAN DISK or REBOOT to get your player back to normal operational status.
297912
just got my zen yesterday and i am having a problem. about every 10-12 minutes the music will slow down to almost a stop. I have to hit the forward button to go to the next song and then it will play fine for about 10-12 minutes then is will slow again. the battery is showing fully charged. It is very distracting to have to pick it up and forward it about every 3 songs.
297913
Had the same thing happen, and tech support told me to return it, which i did...this is not a very, um, robust mp3 player, to say the least. There is no way to fix it, once that happens.
297914
Wow! It has worked on my old (2005) Zen Microphoto! Genius! Thank you kind Sir! (& thanks to Amazon for keeping these older posts!)
297915
once it goes to recovery mode, your computer will see it but none of the programs will be able to connect to it. therefore, you won't be able to update any firmware. You will have to return it to creative or the store you bought it at to get another one. Way to many bugs in the programs.
297916
thanks that more the advice than Creative offers. I had mine more the a year. Bought a extra battery for it too.
297917
THANK YOU! I was on this site looking for a replacement because mine would not turn on at all, and I was devastated--My Zen has been my constant companion for about 3 years . I came across your post and decided to try it. Whaddya know-- It came back to life! Thanks again! :)
65802
Unfortunately, for me, I have a terrible time with the Creative Zen. Since the interface of the Creative software is very primitive and ugly to use, I've been using my Windows Media Player 11 on my Windows Vista Ultimate. However, everytime I try to sync with the Zen, the Zen's screen would turn black. I could just use manual sync or the primitive Creative software, but why should I? This product obviously has problems with Vista, even with software and firmware updates. I bought this a month ago in January, and I plan on returning this product. Until Creative or Microsoft steps up their efforts to support their products, I suggest staying away from this MP3 (for Vista users anyway). Unfortunately, for me, I have a terrible time with the Creative Zen. Since the interface of the Creative software is very primitive and ugly to use, I've been using my Windows Media Player 11 on my Windows Vista Ultimate. However, everytime I try to sync with the Zen, the Zen's screen would turn black. I could just use manual sync or the primitive Creative software, but why should I? This product obviously has problems with Vista, even with software and firmware updates. I bought this a month ago in January, and I plan on returning this product. Until Creative or Microsoft steps up their... » Read More Unfortunately, for me, I have a terrible time with the Creative Zen. Since the interface of the Creative software is very primitive and ugly to use, I've been using my Windows Media Player 11 on my Windows Vista Ultimate. However, everytime I try to sync with the Zen, the Zen's screen would turn black. I could just use manual sync or the primitive Creative software, but why should I? This product obviously has problems with Vista, even with software and firmware updates. I bought this a month ago in January, and I plan on returning this product. Until Creative or Microsoft steps up their efforts to support their products, I suggest staying away from this MP3 (for Vista users anyway). « Show Less
1701604
I have had mine for over a year and play it every day and have no problems. Have you tried contacting Sony for some tech support? That would be my only suggestion.....sorry I couldn't be more help.
944159
NO! Is a matter of fact it froze up my player for a couple of minutes and I had to reset it to factory settings just to get it back to normal. I was trying to listen to a book recorded on MP3 format. Actually, it's a picky machine and also it's a discontinued unit so good luck if it messes up on you.
1108910
I would say contact customer service but the line is perpetually down. Is the music in the correct format? Is the device showing up in "My Computer" (assuming you use Windows)? Which program are you using to sync files, if any?I would really advise you to ship it back to Amazon and get a refund because this thing is a piece of junk.
629257
Are your music files normal mp3's or copy-protected music? If they're normal mp3's, then you should be fine. If you use some subscription service (which I don't, or really know anything about) and have a computer full of windows media files infected with that DRM junk, then you might have to. Before I bought the Zen SLeek, I was looking at the Toshiba Gigabeat (same price and capacity), but I passed on it once I found that it converts your mp3's to copy-protected wma files when you trasfer them to your player. The Zen Sleek does not do that.
1025246
I think it did but the unit died so I can't check it. I am very sorry this thing didnt last. I was a dedicated creative customer. I still have on of the Zen Nano that is powered by AAA battery. I works like a dream. I hoped the new unit would have the same build quality and well layed out controls. It is a flop. You have to navigate through screens just to tunr down the sound or to pause the music. I bought the smaller Zen player and it works, but the screens are so frustrating to use I want to grab the Creative design engineers and shout in their face: " DID YOU TRY IT BEFORE YOU RELEASED IT FOR SALE???" Likely it has a radio, if you can find it through all the menus. I think it did but the unit died so I can't check it. I am very sorry this thing didnt last. I was a dedicated creative customer. I still have on of the Zen Nano that is powered by AAA battery. I works like a dream. I hoped the new unit would have the same build quality and well layed out controls. It is a flop. You have to navigate through screens just to tunr down the sound or to pause the music. I bought the smaller Zen player and it works, but the screens are so frustrating to use I want to grab the Creative design engineers and shout in their face: " DID YOU TRY IT BEFORE YOU... » Read More I think it did but the unit died so I can't check it. I am very sorry this thing didnt last. I was a dedicated creative customer. I still have on of the Zen Nano that is powered by AAA battery. I works like a dream. I hoped the new unit would have the same build quality and well layed out controls. It is a flop. You have to navigate through screens just to tunr down the sound or to pause the music. I bought the smaller Zen player and it works, but the screens are so frustrating to use I want to grab the Creative design engineers and shout in their face: " DID YOU TRY IT BEFORE YOU RELEASED IT FOR SALE???" Likely it has a radio, if you can find it through all the menus. « Show Less
1947315
It may not restart automatically when playing from an SD card and when playing it may get switched to a FM station. It also has problem switching from SD mode to USB mode and vice versa. The item is all messed up.
707276
I got mine when i ordered for one. I wrote a review to tell the whole world that this mp3 player is a piece of junk. If only it's worth sending back to China, i will do it.
697479
I Just got a sansa e260 from Amazon.com Thurday... It keeps losing one channel or the other,over and over again . You don't have to touch a thing and it drops off on about a quarterof the songs.. It looks like I got a defective player. If I do I'll get a refund . Seem like all Sandisk products are defective in some way...
54416
Actually it did not work properly from the very beginning. So i returned the item. I would advise that you spend the extra bucks and purchase a brand name mp3 player
1266373
Rita I have never done that with the zen and not sure. It is at work and cant ck right now. Will look tomorrow. I use it for the Bluetooth feature and a wireless connection to my hearing aids. I just let the music run.I have surgery weds and will be bring the unit home. I will try to answer asap. thanks Bru
444387
I have had a Zen Micro for over a year. I'm pretty rough on it. The headphone jack started acting up about a month ago. The left channel works intermittently if I rotate the jack. Other than that it has been flawless. Screw Ipod, I'll buy another Creative product.
1465010
I encountered the very same thing. I got it to play back by messing when the buttons. But I don't know the exact way to do it. If I want to see anything, I've been popping out the SD card, then I put in another. Then look at it. I'm using mine for the drive to work (1 hr), if nothing happens I let it over ride on the 5 min loop. This would be so much better if we knew how to use all the features. I looked at the license tag feature, it's a yellow box that moves around on screen? The instructions are so vague. You just have to push buttons and hope for the best..........
2156738
Had the same problem then I noticed if you don't push the MODE button, it works fine. Also don't push the MODE button if you want it to play all tracks and then stop.
889221
I've had success pulling the power plug, counting to ten, and re-plugging. That it loses functionality seemingly at random and within a few weeks of purchase doesn't say much for the player. Has anyone else noticed how loud it is? That seems impossible to fix, a permanent annoyance.
1967413
Send it back. I have music on the card and the player and haven't had an issue.