I, too, received the pot with a broken infuser. And then the pot itself cracked after just a few uses. What should I do?
1452240
Get a return merchandise form and send it back. Look at yhe bottom of the Amazon home page for "returns are easy."
1452241
I returned mine and received a new pot and infuser intact. NO problems. Well, except I hate the infuser.
1452242
Go to Amazon and click on "Easy Returns". Should get it replaced without question.
1452243
contact amazon customer service and ask for instructions on return for replacement.no problems with mine so far.
1452244
I reorder the pot and got another pot from the company with another broken infuser! We just gave up and kept the pot which is still okay at this point, but I'm very disappointed!!We believe the packaging is too tight to protect the pot top and infuser. We will never buy from this company again.
1452245
Return it. I got mine in unbroken condition, and I've used it for over a year now and have had no problems whatsoever. I've read the reviews from others saying their pot arrived broken. I guess I lucked out with a gentle deliver person. I think the tea pot is great.
1452246
If you receive damaged merchandise, return it for a replacement at their cost. Mine came undamaged so I have no complaints with the seller. I, however have chipped the infuser on the edge. I super glued it and it works fine. I don't put it in the dishwasher so it is holding up great. Good luck!l
1452247
it was too much trouble for to send it back -- you can buy a nice metal infuser at teh store - or use a paper bag ...
1895306
i also can't find anything on my infuser. i would call grosche and ask them. their number is on there website.
497800
If it arrives with a crack... spend a few dollars an send it back immediately. Believe me... if it cracked upon arrival, get your money back and shop elsewhere.
1050006
I would write or call the manufacturer. When I received mine broken, I simply went on amazon and went through a simple return/replacement process. The new ones they sent seemed much more stronger glass
794762
Mark, if its still within the warranty period return it for a full refund and don't order another one. I used mine very sparingly (10 times max) in my garage and then it suddenly stopped working. The sad thing for me is I have no recourse but to make it into a flower pot or throw it in the trash. Not much help but these are your options.P.O. in San Antonio
175981
Ask Amazon to replace it, next time use it carefully. Amazon is great in replacing.
537035
I bouth with amazon a sauna, I had it just a month, because its materia in the flor was broken. wen a reported this problem a did not have any answer from Amazon. rigth now I have nathing/
214255
The infuser is glass. It has a lip that overhangs the edge of the pot. It is very fragile and the lip will break if bumped. I usually use hot water and put on warm on the stove but since it's totally glass I see no reason for it not to be able to go in the microwave.
1274566
We had the same problem and realized that something had broken and was missing so they replaced it at no cost. Just go to the Amazon seller and contact them for replacement.
1009376
Sorry-it leaked at the connection point between the spout and pot after several uses...would try another tea kettle! Good Question!
1354950
All depends whether the product is still under warranty, if it is still under warranty, then send it back to Amazon for repair and or replacement, if not you a free to do what you please with it. It is a bit strange here that Amazon should send this question out to reviewers to comment on, they should have answered this themselves.
111775
Mine broke after about 8 uses. I would send it bake while you have yet chance!!!
1789066
Other than the infuser getting discolored because of the herbal tea, I have no problems with it. Just dump out the used leaves and rinse out upside down. Use a small baby bottle brush to clean the infuser slits. I wait until the water has boiled and then put the infuser in with the tea already in it.
1074251
I have never tried to get replacement parts for this, but it sounds like others have already done their homework. The infuser and lid set sounds like the best option.
1068250
That's weird! Mine broke like that too. I just ended up throwing mine away cause I couldn't get it fixed. It evidently is a defect that Cuisinart needs to correct!!
458702
Mine did the same thing. You will have to take it in to be repaired. It just starts to break down in many ways after using it just a few times. It's a very poor quality machine.
2129668
Try boiling the item and just hot water in a pan on your stove for about 20 minutes that should take care of the problem