Return policy? What's the return policy for this mattress?
1310835
I bought this mattress from Amazon. Since last two weeks I am trying to return this amttress with no success. Amaon is issuing RMA# and request to UPS. And on other side UPS guys refusing to take this mattress, its mattress is in full size about 60"x80". UPS parcel service can not take this large size product. Amazon is offering me 50$ refund on 345$ product and asking me to keep the product. What good tis gonna do. This product is lying on my living room since last two weeks with the hope UPS guys will pick it up some day. I put it out outside of my house every morining and put it back in my house every evening. AMAZON representatives keep scheduling UPS guys who come and go or call me that size is too large , UPS can pick up this size prduct contact your shipper (amazon). So i pass this message to amazon rep and they will reschedule again.....same thing since last 2 weeks and 4 representatives. Very frustrating. I will say dont buy any mattress from amazon.
490841
It depends on the reason why you are returning it. Amazon will let you return it if it is defective without question. If it is more personal that you just like it, Amazon may permit a return. Contact customer service for a more specific answer.
1051630
check on the shipping and return policy, the costs are yours and they will be huge. This bed is very hard but would cost nearly as much to return as it would to buy.
338399
Amazon has a great return policy. If you just ordered it, you can cancel through the "My Account" settings or else give Amazon a call!
2117760
I see the return policy is for 30 days, but isn't there any other warranty period like a year or something?
2012254
I only have one mattress, they offered to take it back but I just didn't have the time or energy to do it. I don't like it, it's definitely not a queen size. I got one from walmart the beautyrest queen. It was perfect, larger and higher. Should've taken the time to go get another one. BTW, I use it for my regular bed, until I can afford a tempurpedic.
1381398
I personally haven't used the mattress but i have 2 different visitors who did for several days each with no complaints. I have no idea about warranty but it is a very well-made product, i can asure you of that. My mattress pump is within the mattress
942085
I think somewhere in the paperwork that i found a warranty for 10 years. With the price of the mattress and what it would cost to ship it after you let it expand I'm sure its cheaper to buy another one. I will buy 3 more for my other rooms and one for a back up. I guess I'm really in love with the mattress.
91531
It appears you bought a defective mattress. Suggestion: Notify Amazon that you want a refund or a replacement.
52814
I ordered this mattress and when receied it had a 10 year warranty not 20 - no where was Silver Rest Sleep Shop or Dynasty mentioned only manufacturer Shanghai GaoYu Foam China - I did not unpack but contacted Amazon straight away who authorized a return with no problem - Not sure who Dynasty of SilverRest Sleep Shop is and don't care anymore - buying a different mattress but thank goodness I bought through Amazon - They are the best
1255575
Use amazons excellent return service to return it in due time before purchase...I believe for ur case it shud b 30days.It takes approx 3 days for them to get it.Check ur refund poilicy.U can get a full refund or a brand new pad or something else in exchange for that just do it quick.....They are going to give u a barcode, print it, pack it, then take it to ur nearest amazon accepted dealers eg:UPS.Good luck.
1072874
Amazon has a great return policy, provided you're within 30 days of purchase. Because you ordered the wrong product, you'll need to pay the return shipping but they'll refund you fully.
1897157
i have no idea what amazons return policy is but i think this company guarantees us 90 days.. Although i just got my order 1 week ago so im not sure.
1579642
Hi Clark, the return policy is stated near the description of the item (amazon's). Just wondering, after reading the reviews, is there something else you wanted to know? Something that would be a deal breaker?
1167347
That's a great question. I went back to search for the return policy and couldn't find it. Since the bedding comes from an outside vendor I guess you go to their website and then track down their policy, but it was not upfront. I do a lot of shopping on line and learned a big lesson with this vendor, having to pay for return shipping, insurance and a restocking fee.
198115
Hi, can you please tell me which brand and model mattress you settled on and how it fits?
111749
Amazon should give you return instructions. I've had no trouble with returns in the past.