I'm trying to open but it's not working. I think I'm using the right combination. Should the numbers line up in the middle? I
1613121
line numbers upin a straight line. pry lock apart with your fingers after opening put oil on body of lock
1613122
put all numbers on zero, and slowly place the right numbers together. make sure they all line up in the middle. if that doesn't work, you may have wrong combination.
1613123
Yes they need to be lined just right, also when you are going to open roll each one down instead of up until they are lined up. You can set your own combination.
1613124
yes in the middle . i been forget my number too . try 0001.0002.0003....,and then couples hours ...open
1613125
I believe they should line up in the middle but I hate to offer any advice because I am having my own troubles with it. After working fine for several months the device suddenly froze and I can't open it.
1189915
I don't know either. I tried to keep it open by placing a straight pin in the opening but now I can't get that out either. It is a problem.
1049289
Sorry, can't help. Ours opened easily. I guess the combination must have set itself.
872879
I know this may sound weird but make sure your number lock is on sometimes the utility binds to the accountant keypad on the right instead of the numeric keys at the top if that doesnt work try binding to your f keys on WoW and utility instead of numeric keys
163341
Try all zeros and try one number +/- on each of the four digits from what you "think" is the correct combination. If that fails, depending on what is inside, you can either try all 10,000 combinations OR attack it physically. If it is empty, I would just throw it out!
616591
same on mine. I just installed mine, setting up the master code/user codes as directed, and it did respond as the manual. but no code work at all. can't open the door at all.
1049292
I used the combo that was on paperwork..... If anything the numbers aren't even that precises. If you enter combination correctly the handle will rotate toward the left....it means it's unlocked, Now if you are having hard time opening the door, try lifting the the door as you are opening, it might help.
1589466
It is a little tricky at first even getting the right key into the right lock but once you turn both keys and pull the door it should open. It really helps to put both keys on a keychain that allows both keys to be used at the same time and I put a marker on the top key so I don't have to fumble with figuring out which key is for which lock. A note about the bolts that came with the safe: I recall them not working properly when I drilled the holes into the cement floor of my garage. I had to use different concrete anchor bolts that I had on hand. I only bolted two of the four holes and it is extremely secure. It is a little tricky at first even getting the right key into the right lock but once you turn both keys and pull the door it should open. It really helps to put both keys on a keychain that allows both keys to be used at the same time and I put a marker on the top key so I don't have to fumble with figuring out which key is for which lock. A note about the bolts that came with the safe: I recall them not working properly when I drilled the holes into the cement floor of my garage. I had to use different concrete anchor bolts that I had on hand. I only bolted two of the four holes and it... » Read More It is a little tricky at first even getting the right key into the right lock but once you turn both keys and pull the door it should open. It really helps to put both keys on a keychain that allows both keys to be used at the same time and I put a marker on the top key so I don't have to fumble with figuring out which key is for which lock. A note about the bolts that came with the safe: I recall them not working properly when I drilled the holes into the cement floor of my garage. I had to use different concrete anchor bolts that I had on hand. I only bolted two of the four holes and it is extremely secure. « Show Less
498256
we too had trouble opening some of them - I think i twisted and preyed it open with something - I cannot recall what ... they are super when they work, or are easy to open it's just hit or miss - I ordered about 6 of them and about 4 were good! Good luck
1936085
The ones I ordered worked fine. Perhaps if you go into settings and run the align page it would help.
1434010
I agree with the other answer. I had a similar problem but discovered it took a little more effort--and a little squeezing in the right place. If you turn the back so you can see (from the side) the small clips (there are 4 of them) that are holding the back on and squeeze there, on opposite sides, and pull, it opens much more easily that way.
282711
Make sure it is closed properly. Turn it clockwise a few times then land on your first number. Then turn counter clockwise past the second number once and on the second round land on the second number. Then click wise again until the third number. That's the only way I know it works. Please let me know if it helps.
2018765
I can open it easily with my fingernail. You may need to push the right point to open it.
1653125
well, are you sure you are inserting it correctly and then setting the combination? These things are a little fiddly, you have to insert them just the right way, pressing the button on the end while you do it I think? (Sorry, mine is not here, it is at work so I can't double check). I think it is press the button, insert to slot, let go button, move combo numbers, should stick. If not maybe your slot is damaged?
575433
I read somewhere here that often when you put the new code in you haven't 'cleared' or erased the default code; you've just added to it. So you can try the default code plus the new code you entered and that may open it again. Then follow the directions very carefully for your own combination.
2270005
I asked customer support, they responded to put two tabs at the top. There are some faint arrows on the side that should point towards the hinge.
2058620
If I remember correctly, there are hooks / grooves that you have to line up along the sides before clicking the tab at the top. Take the door off and you should see the additional hook/groove/tabs that need to be lined up for the final click. Sorry, it has been a while but I do remember that issue. It was a very simple "ah ha" fix.