Does anyone know if these collars have a warranty? I bought mine a couple months ago, replaced the battery once and now it doesn't work at all.
1637288
Call the maker, they helped me with problem I had and replaced the receiver although it was only a month or so after I bought it.
1637289
Mine had a 2 year warranty I believe. Every once in awhile you do get a bad collar, but overall these are great.
1637290
I don't know if they have a warranty. That should be clearly stated in the purchase paperwork that came with the collars. I have read about a lot of complaints about them though.
1637291
Most likely it does. I never had one stop working and it's a good company. Worth contacting them.
920081
I use these collars for my 11lb and 15lb dogs. I have rubber tips on the metal 'prongs' because they are a little too harsh for smaller dogs. I use the vibrate mode mostly, very seldom use the shock. These have been good collars except for the fact that sometimes they don't go off when you push the button. It's a bit difficult to train when your training device doesn't work EVERY time you need it too. But, since I know that this is the case I just check the vibrate right before I put them on them (before I let them out into the yard) and if it doesn't go off when I push the button I just turn off the remote and turn it back on,, this usually works. One thing I will say is they hold a charge for a LONG time! This is a definite positive because I've used a few different types of collars,, i.e. battery, rechargeable etc. and these have been the best at longevity. Hope this helps
213069
They are junk collars, I bought one and it lasted one week till the shock stopped working. I am in the proccess of a return.
1026838
FYI&gt;.... Hope this helps you: the collar recently broke on this unit so I called PetSafe and they informed me that this model is discontinued and extra collars and spare parts are no longer available. I bought their new product line (PetSafe Yard Max Rechargeable) that is replacing the UltraSmart product line directly from PetSafe at a discount.
121559
Hi! After I visited the website of Power Systems, the company that makes this barbell-collars product, I e-mailed the company. A representative answered my question today. He told me that the 1-Inch Standard Lock-Jaw Barbell Collars product has a 90-day manufacturer's warranty from the date of (original) purchase -- before any wear and tear occurs, obviously. Hope my answer helps after over seven months!
1604535
I'm not sure but don't buy these. Only one of my collars work fine but the second one doesn't. Followed directions to reset them, NO luck still didn't work.
1686231
Sorry to hear this, I have had to contact PetSafe regarding the prongs being to long and the collar strap that holds the excess collar at the end and each time, customer service was most helpful. I believe they also said that since I had the collar less than a year, they would send me a new collar strap, they also sent me shorter prongs, both free of charge. I have never had a problem with the remote or the electronic part of the collar. Customer service was extremely helpful and very pleasent every time I have had a question and it appeared that Customer Satisfaction was their number one goal. Have you tried to contact them which resulted in poor results? I do not want you to think I have a half of a brain but was the plug inserted correctly? I charge both the collar and the remote at the same time. I wonder if the battery in the remote could be bad, it is rechargeable but who knows for how long its actual life is. Hope this is helpful but do try to contact Customer Service @ Toll Free: 1-800-941-4200, this # is from the Pet Safe web site," contact us". Hope you will have satisfactory result. I always have. Good luck and I would not mind hearing if they would help. Thank you
1187625
The collar has batteries which are included. Amazon also has the replacement batteries. If the beeping sound gets lower then you know the battery is dying and needs to be replaced. Replacing the batteries is easy.
838614
You can't replace the battery. You have to purchase an entire new collar. Didn't know that when I bought my system. Had I known this, I would have purchased a different system. Those collars are over $100! Good luck!
174674
We don't know what happened, but ours never worked well. The controls were very finicky and we were unable to use them for training our dogs. In out estimation, these collars were a total waste of money.
1765632
You sent a return label, but I didn't have anything to print it on. Can you please resend it....Thanks in advance.. the only thing that helped my dog was the collar. We are still having problems. My dog is a Boxer, she has a attention problem. Getting a Electric Collar.
924677
I'd recommend this collar. I didn't think it would work well (on blue heeler) but it's worked great for 4 months (and counting) now. I only charged it about 4 times too.
564366
The battery is rechargeable, it comes with the collar. As far a replacing a defective battery, I am not certain. Hope this helps.
2221585
Are you charging them with unit turned "on" or "off"? I would leave them both "on" and charge them every 8 hrs whether they need it or not. Once you program the collars don't shut them off. Otherwise, you will have to program them individually again. Hope this helps.
1994714
They say about 6 months to a year...ours lasted almost 2 years. They are awesome collars. After spending and spending on all the hype and glam of the other crap...as cheap as these are, they really really work. If your thinking on it, Do It! They really are that good! Hope this helps. If you need any other info, be happy to give it.
1686228
I haven't had a problem with the remote, but am not happy with the collar itself for many reasons. I honestly find myself torn as to rather or not the sell was a waste of money... have yet to decide.
192578
Yes. We've had our receiver collar for a couple years at least, and now the collar isn't working even with fresh batteries. I looked inside and made sure there weren't any pieces of dirt, etc in it. After inspection, I've come to believe that the spring-pin inside the collar (that creates a connection to the battery when you turn the collar on) has become weak and no longer reaches the surface of the battery. I could be wrong, and maybe it's something else, but regardless, our collar has stopped working. But it HAS lasted a long time and is well worth the money for the joy and safety it brings our cats. Yes. We've had our receiver collar for a couple years at least, and now the collar isn't working even with fresh batteries. I looked inside and made sure there weren't any pieces of dirt, etc in it. After inspection, I've come to believe that the spring-pin inside the collar (that creates a connection to the battery when you turn the collar on) has become weak and no longer reaches the surface of the battery. I could be wrong, and maybe it's something else, but regardless, our collar has stopped working. But it HAS lasted a long time and is well worth the money for the joy and safety it... » Read More Yes. We've had our receiver collar for a couple years at least, and now the collar isn't working even with fresh batteries. I looked inside and made sure there weren't any pieces of dirt, etc in it. After inspection, I've come to believe that the spring-pin inside the collar (that creates a connection to the battery when you turn the collar on) has become weak and no longer reaches the surface of the battery. I could be wrong, and maybe it's something else, but regardless, our collar has stopped working. But it HAS lasted a long time and is well worth the money for the joy and safety it brings our cats. « Show Less