Hi, i recently puchased this micro torch. I didnt work when i got it, should i go and purchase new batteries or ask for a refund?
1634315
I would ask for a replacement if you really want to keep it before I took any repair type action. Both Amazon and Gerber are reasonable as far as both returns and replacements go.
1634316
I bought 8 of these and no one's batteries have died after over a year. No even sure what the battery is. Definitely ask for a refund. They should last a long time.
1634317
I'd do this: Buy a replacement battery and try it to see if it works. Eventually you'll need an extra battery anyhow. If it doesn't work, return the light. If it does work, keep it. The time spent returning the item over just a bad battery probably isn't worth the time and effort.
1634318
I would get a refund, because if it came flawed it could fail when you need it most.
1634319
Hi, I bought the micro torch for my son and he hasn't had any problems with his. He was really pleased with it so i would probably say it is worth getting some new batteries.
1634320
Refund. Go to Gerber web site and be prepared to mail it back. They are very good about warranty. I would not spend money on batteries. Mike
1634321
I would say have them send you another one first and return the old one. It may just be a defective item that you received. It happens from time to time. I wouldn't waste my money on a new battery if it came that way.
1634322
I vote that you get new batteries. It is a great torch/UK (flashlight/USA). Hang it on your coat zipper or backpack.
1634323
Gerber would replace it but I'd try where I bought it first. If Amazon, they are good about replacements and refunds.
1634324
If it didn't work from the beginning, I would want a refund or at least a replacement that does work.
922066
YES, I just bought it, put new batteries in and it didn't work, bought more new batteries(in case the one's I bought were old) still doesn't work. I am fixing to research if I can get my money back from Amazon.
749762
Did you check to ensure there is no fouling of the ignition wire? This happened on my previous torch and I never could get the igniter clean enough to use again...so I ordered a new torch.
359234
Replace it with 18650. There are many different types out there. I use the Chinese made one. They are ok as long you recharge them when they are low or out. If not, they will burn out.And, they are cheap in price. Hope this help!
1868612
I'd suggest removing the batteries and then reinserting them and see if it resets. If not, then I think you might as well throw it away. I sent an Email to the manufacturer once about a problem I was having and they didn't respond.
307477
did you check that the batteries are in right? Maybe it's a defective one? If you recently got it, you could get a new one
316875
my light started a flicker and would not turn off so i changed the batteries and now it will not turn on. i contacted the seller but no response in 10 days. Lifetime Warranty????? what should i do?
1718664
Return it. It will start squeaking and then overheat get a portable battery stick\torch thing instead
1268147
Make sure your batteries are correctly installed and then plug it into the provided charger. I charged mine when I received it. Also check all battery compartment connections. I had a slightly bent connector. If it fails to work after that I would defiantly as to exchange it. They really are great headlamps. Despite some of the minor issues.
2040417
Yes, exactly the same issue. I have not tried new batteries as the set I just put in was new and we only did one charge off of them. I agree that's pretty poor. If that's consistent, I think we'll return it for another one and see if the next is better.
87299
I had the same problem and had to return the battery. I went and purchased a whole new unit. Careful if you order a battery because if you have to return it, Amazon doesn't let you because it is a hazardous item. I went through a lot trying to return it to the vendor. The one I received was also broken. Good luck.
1074685
My original battery lasted about a year, too. I think it is time for you to buy a new battery, but that seems to be a problem, too. I have bought two that will not charge properly. I am about to return the second one. Amazon issued full credit for the first one I returned in less than 30 days. The second one never charged. I wish I knew how to test the charger just to be sure; however, from reading the reviews on the replacement battery it is obvious that many people are having problems with these batteries. It is a good vacuum, but the replacement batteries are a big problem. I would look for another brand vacuum if I had it to do over. My original battery lasted about a year, too. I think it is time for you to buy a new battery, but that seems to be a problem, too. I have bought two that will not charge properly. I am about to return the second one. Amazon issued full credit for the first one I returned in less than 30 days. The second one never charged. I wish I knew how to test the charger just to be sure; however, from reading the reviews on the replacement battery it is obvious that many people are having problems with these batteries. It is a good vacuum, but the replacement batteries are a big problem. I would look... » Read More My original battery lasted about a year, too. I think it is time for you to buy a new battery, but that seems to be a problem, too. I have bought two that will not charge properly. I am about to return the second one. Amazon issued full credit for the first one I returned in less than 30 days. The second one never charged. I wish I knew how to test the charger just to be sure; however, from reading the reviews on the replacement battery it is obvious that many people are having problems with these batteries. It is a good vacuum, but the replacement batteries are a big problem. I would look for another brand vacuum if I had it to do over. « Show Less
2072923
I called WORX and they had a record of my warranty info. So they just sent me new battery and a box to put old one in to send back to them. They were real cordial--gave me the impression that these batteries fail quite often. But my replacement bat's doing fine. I recommend actually talking to them above just going online. Happy cutting!
1638928
It needs a new batttery, or the charger is bad. Check the volt output on charger.
1091579
I can't be sure but if brand new batteries don't work, something definitely went defective. Send it in to the company and they should fox it without a problem. Probably under warranty as well. They recommend sending it once a year for recalibration so I'm sure there is a system in place for repairs also.
1409022
Hmm, good question. I wonder if the connection to the battery is bad? Maybe it was connected for the first 14 hours and then got jarred loose somehow? I would probably take the battery out and put it back in, making sure that the contacts seem to be clean and touching. If that doesn't do anything, I would call a local battery store and see if they have any way of testing the battery to see if it is good. If there is nothing obvious wrong with the battery, I would probably call the company that installed the unit and see if they have any suggestions. Sorry I couldn't be of more help.
140780
I had the same problem with my initial order of this item; therefore I requested an exchanged and once again the item was not functioning. I suppose to light up once the batteries are installed. Unfortunately, I finally requested a full refund. I think it's probably due to their shipping method (soft packaging via USPS) which can damage the interior components.