I bought this product approximately 120 days ago. The right ear piece cracked and dislodged from the headset. Is there an opportunity for replacement?
1623784
The same thing happen to me but it happened to one of the two I purchased two years before. I don't think it should have happened but, I got good use out of them before it happened. As a result, I bought two more Sony MDR-RF970RK headsets and they are doing fine now after six months. I may have been rougher than I should have or maybe not. Would I buy the same headsets again. Yes, are better than anything else I have tried and now I am more careful. Should they be replaced, hard to say. I think in the long run the individual is the only one who really know the answer to that.
1623785
My problem was different. The right earphone was inop.. Sony gave me the option of repairing or replacement if not repairable. Rather than going through the trouble, I returned it to Amazon for a refund. I ordered a JVC unit and have been very satisified with it.
825391
Technically speaking, yes, there is a warranty for repair/replacement, but they will not issue a refund. That said, Turtle Beach has the absolute worst customer service/technical support I've ever dealt with. And my audio control unit failed in under 3 months of use.I would highly recommend you avoid Turtle Beach products if are concerned about the warranty or want a product that works more than a couple of months.
747053
I really do not know for sure. If I had this problem, I would recover my sales receipt, check the warrant duration, and call the Sennheiser customer service staff (contact info from their website) and determine if the headphones can be repaired or replaced.
1905704
No clue. The seller contacted me a few days ago and said that they had received a bad batch of headsets. They are sending me a replacement and refunded my money. If the new ones work, I'll be updating my review.
1028095
Try to get a replacement. Mine had a problem with the remote buttons that I fixed by putting a container around the buttons. I always had good luck with logitech Logitech G430 Surround Sound Gaming Headset with Dolby 7.1 Technology
792924
I bet we'll have no choice but to replace the whole headset. I've been using my 3 headsets about 9 months now. No issues with battery life & charging
1643287
My headset snapped in two after about two days. I have read that many other people are having the same issue with the headset. Has this issue been corrected?
326258
Plantronics are good at taking back defective products. I've always had a year warranty on my ear piece, and I've also returned two of Plantronics headsets that was defective and they have replaced them. Just call them and let them know that the ear piece is defective and they will send you a new just like the one you had.
163655
My husband replaced the ear piece with a headset from radio shack but he said that the ear piece fit alright and stayed in. He just preferred a headset.
669990
I don't remember seeing anything about a warranty in the box, but I have used mine almost everyday since I bought it and not once have I had any issues with it. Turtle Beach makes really good products, I have three of there headsets and not one has had any issues. I would just register it through the website and if you have any problems contact them about it, I have heard really good things about there customer support.
1836667
Yes...actually....but I have not had any issues. What was more worrying for me is the fact there's no warranty in the US so if there's an issue, you can either go back to the store you bought it at or accept the fact there's no support and buy a new pair of headphones.
331190
I think it is broken. Mine works on both sides. BUT this is my second set of these headphones, the first pair broke in exactly the way you are describing - left ear piece stopped working. It must be an issue with this model. I had the old ones for years though before that happened.
2035984
You cannot repair the Earpiece... This is a poroduct that is so Inferior in quality ( earpiece, that it should not be on the market... I use the headset "rarely" and I've Never, over more than 5 years had one that lasted more than 4 months, most last 2 to 3 months./.. I use the warranty return... and NOW I will not purchase V-Tech Phones again. I will find a Different product at ANY Price...They told me a few months ago that they had "improved the clip on thre Headset... and the "Improved one lasted 2 months... And lately they've gotten difficult to replace under warranty... even though they've stated to me that they know it's inferior. You cannot repair the Earpiece... This is a poroduct that is so Inferior in quality ( earpiece, that it should not be on the market... I use the headset "rarely" and I've Never, over more than 5 years had one that lasted more than 4 months, most last 2 to 3 months./.. I use the warranty return... and NOW I will not purchase V-Tech Phones again. I will find a Different product at ANY Price...They told me a few months ago that they had "improved the clip on thre Headset... and the "Improved one lasted 2 months... And lately they've gotten difficult to replace under... » Read More You cannot repair the Earpiece... This is a poroduct that is so Inferior in quality ( earpiece, that it should not be on the market... I use the headset "rarely" and I've Never, over more than 5 years had one that lasted more than 4 months, most last 2 to 3 months./.. I use the warranty return... and NOW I will not purchase V-Tech Phones again. I will find a Different product at ANY Price...They told me a few months ago that they had "improved the clip on thre Headset... and the "Improved one lasted 2 months... And lately they've gotten difficult to replace under warranty... even though they've stated to me that they know it's inferior. « Show Less
2035986
I resorted to using super-glue to glue the head-band attachment to the headset. I don't think there is any way to repair the over-the-ear attachment because the plastic clips break and they are to small to glue together.
2260820
You will need to buy a new headset but chances are you will break the earpiece and have to buy a new one before the battery wears out.
1776354
Music works good just the microphone isnot working. Also the golden color outer cover of the headphone felt off last week. Is there anyway you can send this little part to me so i can glue it back on?
475350
Unfortunately, I don't think you can fix it. It's a design flaw (a pretty bad one for this product). The audio quality is outstanding (better than the stupid Beats from Dr. Dre for sure..). What I did was to order a replacement (because it should be covered under warranty) and I was simply more careful: what actually breaks the plastic is grabbing the headphones from the ear pads when you take them off and on (despite that being the natural way of doing it) so every time I put them on and off I just expand them from the over head band, without putting strain on the thin plastic connectors that actually break. I hope this is useful. Unfortunately, I don't think you can fix it. It's a design flaw (a pretty bad one for this product). The audio quality is outstanding (better than the stupid Beats from Dr. Dre for sure..). What I did was to order a replacement (because it should be covered under warranty) and I was simply more careful: what actually breaks the plastic is grabbing the headphones from the ear pads when you take them off and on (despite that being the natural way of doing it) so every time I put them on and off I just expand them from the over head band, without putting strain on the thin plastic connectors... » Read More Unfortunately, I don't think you can fix it. It's a design flaw (a pretty bad one for this product). The audio quality is outstanding (better than the stupid Beats from Dr. Dre for sure..). What I did was to order a replacement (because it should be covered under warranty) and I was simply more careful: what actually breaks the plastic is grabbing the headphones from the ear pads when you take them off and on (despite that being the natural way of doing it) so every time I put them on and off I just expand them from the over head band, without putting strain on the thin plastic connectors that actually break. I hope this is useful. « Show Less