My 1 Â½ y/o filter is making noises pumps air bubbles often. When taken apart, water comes out from the crack around the housing. What to do?
5157
It sounds like you may need a new motor seal oring. Unfortunately this is not a part that we carry separately.
846649
Hopefully there is no sand in your filter, that would mean it broke! There should be a screw to anchor it down with on the outside of your filter.
2172749
I have used them for over a year now and all I do is rinse mine with water every 2 weeks, the air hose connects at the too of the filter behind where the bubbles are released.
95681
We've not had this problem. I'm sure I don't need to say it, but perhaps a good filter cleaning would help. Maybe there's some manufacturing residue on it or something like that. I hope you're able to resolve this issue because it truly is a great heater.
1559094
Did you give it a little time to saturate the filter? Unless you did something putting the new filter on, which I am not sure what that could be. Giving the filter time to fill is all I can think of. Good luck.
938624
Yes I had a similar issue when I changed the filter. Call the sevice and they will help you.
2269021
You have to take it apart and clean out were the impeller is OR you have a small hairline crack in the intake hose and its pulling air, But I know the sound your talking about. Just clean it out really good. I used to take mine in the bathroom and run HOT water in it. for like 5mins. hope this helps.
1873091
Hi Barbara, The only place these things will rattle is in the impeller assembly, it sounds like the impeller is not correctly seated in the housing and not making correct magnetic contact with the motor, as a result your impeller isn't turning enough rpms and not drawing water up through your intake. If the water level in your filter has dropped too far you may have lost your prime. Before taking the impeller apart, make sure you manually fill your filter with water, then turn it on and see if it draws water. If it doesn't, don't hesitate to take it to your local pet store and ask them to check the impeller assembly remember, they don't want to lose your business. Good luck. Hi Barbara, The only place these things will rattle is in the impeller assembly, it sounds like the impeller is not correctly seated in the housing and not making correct magnetic contact with the motor, as a result your impeller isn't turning enough rpms and not drawing water up through your intake. If the water level in your filter has dropped too far you may have lost your prime. Before taking the impeller apart, make sure you manually fill your filter with water, then turn it on and see if it draws water. If it doesn't, don't hesitate to take it to your local pet store and ask them to... » Read More Hi Barbara, The only place these things will rattle is in the impeller assembly, it sounds like the impeller is not correctly seated in the housing and not making correct magnetic contact with the motor, as a result your impeller isn't turning enough rpms and not drawing water up through your intake. If the water level in your filter has dropped too far you may have lost your prime. Before taking the impeller apart, make sure you manually fill your filter with water, then turn it on and see if it draws water. If it doesn't, don't hesitate to take it to your local pet store and ask them to check the impeller assembly remember, they don't want to lose your business. Good luck. « Show Less
1503460
I am not an appliance technician. Possibly the problem is with the o-ring seal. Not the filter. If you still have the old one try swapping the o-ring from the filter you removed. Other than that I have no idea.
2252528
So far I haven't had that issue. I just clean off the filter - wipe off with paper towel or hand and replace it. I haven't had it longer than about one month.
403095
This has happened to me a few times. I couldn't figure it out at first, but then I realized that it was getting a little clogged. I think I'm due to change the filter, but today when I was cleaning it, I blew into the black hole so that water came out the other end and made sure I the motor really well. Put it back together and the bubbles started coming back up through the top. Ashtyn is right too -- you have to really make sure the two pieces line up perfectly together.
1504065
The only time I experienced what you have described was when I forgot to clean the filter once. The slimy black stuff is disgusting slimey mold. If you clean your pump housing and pump regularly I do not think you will have that problem.
47740
it gets air traped inside. Common issue with filters and more so with Zwater. Tapping the filter on top untill the air bubbles go away should get it going again.
890401
I have this up and running and have never seen what you are speaking of tho maybe it might help if you could say where the bubbles are at. Where them seem to be coming from. Might be able to help if I had abit more info. Had fish tanks for over 30 years and seen alot of different things with different filters.
2059011
The answers to your concerns are really good, it might be a bad unit. Like they said, call support line, check the water level. If it buzzes all the time I'd want a new filter. Good Luck
1660490
i find the problem diminishes slightly over time after initial installation, and after filter replacement, when presumably air bubbles trapped in the filter housing are gradually absorbed into the water passing through, and being flushed out, thereby reducing the overall elasticity of the cartridge/housing/tubing system and leading to less residual pressure when the inlet valve is closed.
2164391
Try pushing the prime button while the filter is running. It will help purge the excess air from the system. If it doesn't help, the company that makes the filter is really good about helping you fix any issues with the unit even if it means sending you a replacement. I had a problem with my filter leaking and they sent me another one right away. Since then I have had no issues with the filter.