I'm using the cable that came with my iphone 5 and it doesn't fit into the charger. did anyone have the same problem?
497134
Steve, This is very strange, I also have an iPhone 5 and the cable that came with it works fine with this PowerGen car charger. Do other USB cables fit into this unit? If they do, you must have an defective cable. If other USB cables don't fit either, I will say you may have a defective PowerGen unit. Good luck.
497135
My iPhone 5 cable fits just fine. All iPhone cables are standard USB at one end. Have you tried to fit in any other USB cable into it?
497136
Are you sure you are using the USB end in the charger? This is a standard USB charging port and it is not possible for it not to fit. We have been using it just fine with our I5s.
497137
My iPhone 5 cable has a lightning connection at one end for the phone and the other end is a USB connector that goes into the wall socket plug. When I disconnect the USB from the wall plug , that USB connector fits into the car charger that plugs into the car "cigarette lighter" The usb only goes in one way. What does your cable look like?
497138
No, I have not had that issue. My iPhone 5 cable works fine and fits it. As does my iPad 3.
1900802
Hi friend,Thanks for your message.The cable is custom-made by factory.If you do not need the iphone connector,you can feel free to contact us for remade,or maybe you can find other type for use it.Thanks.Any questions,we 'd like to answer for you.Wish you have a nice day! Best Wishes,Emily
2284221
This is exactly what happened to me. The cord is USELESS. I cut mine up and trashed it. You MUST order the original Apple Brand ONLY Lightning cable which you can get at Radio Shack.
1031341
I had the same result. Very annoying. If you already have the older cable you just need to buy the adapter from Apple. Wish I knew that before I ordered this.
1641792
The charger should fit right into the case. Mine does at least. (iPhone 5) I don't think they make a adaptor.
1604569
Try a different iPhone cord. Also make sure the charger is on (press the power button) while your phone is plugged in. It could also be a problem with the phone itself.
291912
Yes the charger that comes with the iPhone 5 will work (the white cube you plug into an outlet) but you must use a micro USB cable with it (one that has a female USB that you plug into the cube and the other end a micro USB end you plug into the case). The cable that came with your iPhone will not plug into the case. You can pick up a micro USB cable almost anywhere locally or online at Amazon etc...
559876
You need to use the lightning to USB cable come with the iPhone 5 to charge. This product did not have the cable for iPhone 5.
2222849
suggest trying a different cable first. also try charging something else with a different connection like mini usb to rule out it being only a Apple product charging issue.
1212310
I haven't upgraded to iPhone 5 yet (didn't wait in one of those silly lines and now have to wait). I will report after I do the upgrade. I will get one of those $30 cables.
347227
so far it is still charging,..... I get the error "This cable or accessory is not certified and may not work reliably with the iPhone"but it IS STILL CHARGING!I did not start getting this message until I updated my iPhone 5 to ios7
590585
I also have no problems fitting the charger. Do you have the original phone charger or a thicker after market charger? That may be your issue. I have the original charger and it fits fine. The only thing I can not fit with the bottom on is anything into the headphone jack. I just pull off the bottom part when I need to use it and snap it back on when done.
528057
When I plug it into the apple charger it works fine. When I plug it into the Belkin charger I have sometimes a "this may be an unsupported device" message comes up. The phone still charges fine regardless. I get the same message with that charger and an apple cable. I think this cable will cause you no problems at all. I use it for I phone 5 and my wife has one for the higher end I pad.
931944
Mine did not come with a chsrger , I assumed it was a misprint . I haven't updated my iOS yet in my 5 and it still chages fine from multiple chargers . It sounds like the car charger that came with thst might have failed . Some chargers use a fuse in the plug that fits into a 12V socket. That's where I would start assuming that the phone charges properly on other chargers (110V)
1576224
It fit my iPad 2, however it does not charge. I'm also having issues with both my iphone 4s phones, it says that it's an unsupported device and won't charge. Maybe I got a bad batch of 5 cables?? I'm going to see if they can replaces these for me and update this status once resolved.
89701
I have an iPhone and it's very hard to get it to charge, you have to force it in and keep checking to make sure it's charging. The original charge cord is much easier and reliable. Good luck
1604567
Are you using the Apple supplied lightning cable? I had that issue charging a iphone 6 with a third party cable.