Received the card shuffler and one side does not work. We tried everything that the instructions told us to do and it still doesn't work.
1618873
Did you put batteries in both sides? This unit requires two sets of batteries, one for each side. If you did put batteries in both sides, check the ones on the failing side to be sure they are inserted in the right direction as shown by the + and _ signs located in the battery box.
1618874
I have this problem often and it's the gears directly in there. Both sides need the gears adjusted by finger to ensure that they are both closest to the top. This is in the instructions so it may be something you've tried, but that's what always works for me. The gears have to be up to grab the cards. If that doesn't work it might be an issue beyond the gears you can access and something else could've shifted in shipping.
1618875
I bought three of these for gifts and have one for myself. I never had any problems with any of them not shuffling. I think you got a bad one and I would send it back and try again.
1618876
We have had two of these shipped so far, and both are doing the same exact thing. One side isn't working.
1618877
I had to o o end the unit & adjust the gear assembly to get it to work. Also, battery compartment cover would not hold batteries in place.WE ALL SHOULD STOP BUYING MADE IN CHINA JUNK!
1618878
You may want to see if Amazon will do an exchange for a new one. Both sides should shuffle evenly.Good luck :)
1618879
You may want to see if Amazon will do an exchange for a new one. Both sides should shuffle evenly. Good luck :)
806903
The one we got didn't work at all. We had to send it back and get a different kind.
1927431
Unfortunately ours didn't work so we had to return it. Still waiting on the refund
1802150
My iPod shuffle is no longer working. I contacted the manufacturer but to no avail. I wouldn't spend $ on another!
1900133
I don't know what the problem might be. Both of ours work fine. I agree with the other guy - send it back to Amazon - I have found them to be very fair and easy to work with.
277697
It's broken. I had exactly the same experience, and contacted them. They sent me a new one that works fine.
696063
I have purchased the card shuffler and the card holder. They are both great. Our friends loved them so much I ordered 3 more for them. Only had one that didn't work properly but they took it back and sent me another.
1008779
We had a similar problem but Amazon was very good about exchanging it for one that worked. Call customer service. They will help you. Second one worked.
2090123
The same thing happened with the first one we received. Needed to send it back and get a replacement. It never worked. The replacement immediately worked.
1209650
The one we received didn't even work to start with. I returned it and bought a different one.
1344700
This machine, had it worked, is only meant to shuffle the cards, not distribute them.
1204835
I think it is broken. None of ours have done that and we have at least 5 of them between our card group.
728318
Sturdy but one side works better than the other. often doesn't shuffle right. gets very frustrating.
1256142
If your product doesnt work, email who you got it from request a replacement or total refund including shipping and handeling. We are going to be buying a bigger one our boys love ours so really hope yours gets to working or you try a new one!
584855
These peopel have the wrong mechanics to work on their items...I played it ONE time, and it died...BUT they gave me an immediate response to send it back and get a refund...my only problem was with Fed-Ex in the shipping dept. Got to ebay and get a new one..I did..found a brand new one, 1/2 off, special buy, and less than this one..
2204885
most likley my card was damage in a move didnt take it out before I packed the reciever, replaced it and now works fine. You may want to check the audio settings, in stereo mode they wont work and theater only sometimes, try a full range setting to test.
2014220
I sent mine back because I couldn't twist it AT ALL. I ordered a replacement and the second one came without the second half. I gave up. Not sure what the issues were, and the company did reach out to apologize, but I went to a mall and got one because I was done trying to get this one to work.