HOW DO I GET THE LOCK/UNLOCK TO WORK? Alarm works and have brand new batteries. What now?
1617283
It should work just with a battery. No programming is necessary. Maybe the circuit board got damaged?
1617284
Check your original case and make sure that it had the oblong lock button like the one that is shown is this picture. I ordered and did not pay close enough attention I received one like the one shown in the picture to the right. My remote required the more rounded oval button. I had to reorder the right one and it worked perfectly. Since I had tried modifying the first one to make it work I didn't bother to try to send it back.
1617285
you will have to refer to the owners manual and follow the instructions from there. If that does not work you may have to seek dealership help. I was fortunate and had no issues, verfiy the remote you have (original) fcc is number matches the new unit you have.
1617286
I had to use a knife to cut out some of the plastic on the interior of the shell to get it to fit together properly. If the shell doesn't snap into place, you may not be making contact between the push buttons and the mechanism inside the shell.
822535
Same here....the alarm is way too sensitive......I ended up pulling the battery and using the lock without the alarm
2173291
If you set the lock as described in the instructions it should ""lock". Make sure the handle is in a vertical position after you close the door or it will not lock. I'm guessing if you got to the point of getting the lights to work it should be goo to go. DON'T LOOSE THE KEY! Make sure the batteries are fresh.
1288407
Mine worked just fine out of the box after I instaled the wires to my current alarm. I suggest you check to make sure the batteries are installeld correctly.I do not remember if there were toggle siwtches that need to be set to make it work but I think not. Check to make sure you installed the wires corrrectly in your current alarm.Absent that working, call the help number on your installation document. Good luck. I love mine.
1499018
Put your fingernail under it, pull, and lock it. If it doesn't work, it's defective.
638997
It must be broken - if you put new batteries in, should work. Contact seller.
506906
That would be my guess (but i'm no expert). did you put in a new battery or is this the old one? i didn't have any lighting issues, but my battery was new. it did take 24 hours for my security alarm (where i put the new battery) to reset itself, but your issue could be completely different. sorry i can't be more help.
411679
Try the factory reset 159B. If you get it open just remove the batteries and use the keys that came with product, because your electronic keypad is probably dead. This happened to me too. Hope this helps. Good Luck!
136628
When any battery powered device does not work properly, try replacing the batteries with new ones and be sure to insert them correctly. I am very dissatisfied with this safe. I previously gave this a ONE STAR (do not buy) and said "As others have stated, the lock cylinder is junk. The key is stuck, the lock will not turn, and the key can not be removed. The only positive is that it happened in the open position."
282710
Take it to a locksmith store - they should be able to unlock it for you. Most likely there will be no charge. Best wish
544318
Try pushing the reset button on the side. You might have to use a paper clip or pin, but that worked for me when mine locked up.
455099
Maybe you need to clean up the sensor (to have a correct reflection) . also you may want to try take the key out when it is open . now you please help me how can I buy a new battery ?? I will appreciate that too.
1274649
Hi, Make sure the battery door is full closed battery could be defective probably not the problem after installing the battery press the button for about 5 seconds to reset if unit was newly installed check the wiring to be sure it was hooked up correctly make sue if it is connected to other units their batteries are ok and lastly you could have a defective unit . Hope thiS has been of help JW
1596892
Make sure batteries are in correctly, then hold down power button. Good luck.
1556199
Try removing the batteries then put them back in. If this doesn't work you are SOL.
603646
Hi, I had the same issue. I followed the instructions, set it to 000 and was never able to properly set the combination. Now I have a useless lock.
868463
All you need to do is match the codes. In the instructions says something about it. If I remember you need to press the lock key for a few seconds while you switch the M1 buttons. I still need to do it myself. I havent been able to do it because my unit doesn't have a signal.