I was wondering if there was a replacement shock for this chair? Otherwise I would like to request a warranty claim. We've had this chair for just ove
1631044
Hello Tony H! It would be best to use the Contact Seller option under your oder history and explain the issue. Replacement parts can be ordered for some furniture items, but not all. They can examine all options for you. I hope this helps. Thank you for choosing OfficeMax!
1626089
I bought this chair on Feb 2013 and on July it completely stopped working. I read the instructions but nothing worked. I contact the seller but they did not help resolve the problem at all and this chair still under warranty. The chair still dead and I don't know what to do it cost me almost $800.00.
677576
My best guess would be to contact the company: http://www.evriholder.com/ and ask if replacement parts are available for purchase. Good luck!
2196639
It is possible the chair is broken - turn upside down and see if something is cracked - I purchased 3 for my employees and so far so good - check the warranty and return
2049866
we returned ours. It had a part missing. Paid as much postage to return it then we paid for the chair. Really was a dumb move. Should have kept it anyway.
1295133
I called this company: Furniture Customer Care, United Stationers Supply Co., Phone: (800)733-4000 and spoke with a wonderful person named Jaime Heuer. She was an outstanding person to deal with so I hope she is still working there. She (or whomever you get on the phone) will ask for some info on the chair; so have it close by when you phone.
1671243
The manufacturing company is Office Star. Here's the chair: http://www.officestar.net/index.php/products/worksmart/339-ech12801-ec3 You should still be covered by the warranty. Five year warranty on the pneumatic cylinder. There are exceptions to the warranty, however. Go to: http://www.officestar.net/index.php/capabilities# Scroll down to the bottom of the page: Warranty Information &gt; Worksmart That will take you to a PDF explaining the policy. If they refuse the warranty (for whatever reason), you might be able to buy a replacement cylinder. There are email addresses for their sales department and parts department on the contact page here: http://www.officestar.net/index.php/contacts/43-west-coast-east-coast Good Luck.
19543
I do, the plastic rim has ripped and I can't find anything to replace it with... only 2 months since I bought these, and may have to buy new chairs...
887063
I sent my chair back for a refund. It came broke I thought I could fix it and it just broke again. My advice would be to return it.
417561
Amazon is NOT an authorized reseller of Aeron Chairs according to their list of resellers. If you buy through them, even though the new chairs come with that 12 year warranty, I would advise going over it very carefully so see if it would actually be honored if something went wrong with the chair. You wouldn't want it invalidated because you did not buy the chair from an authorized reseller. If it were me, I would just buy it from an authorized reseller and save myself the aggravation of having to be concerned about it.
1472010
I recently received two chairs. One did not work. I called the number on the delivery box and they sent the replacement base and hydraulicpump without question.
1189907
I have had no issues with it what-so-ever...and I was flirting with 400 a while back, now losing and still enjoy sitting in this sturdy made chair for long intervals. Probably will have to contact Amazon who should also get you in touch with manufacturer. You may just have gotten a bad one! I love mine!
266785
I have had two items break on my seat after heavy use and two kids and the manufacturer has replaced each piece promptly and free of charge. I would email them. They've responded to me within an hour each time I've contacted them.
1181896
If the back does not fit in the slot, the chair might have been damaged in shipment. I had the same issue and tried to get the part replaced. No luck dealing with manufacturer. (although the documents state to not contact seller and to contact Manhattan Comfort directly. You might find going through Amazon is quicker and less troublesome.)
263505
I think you should look for another chair. Too bad as this is a GREAT chair.
1834300
chair was damaged -returned - so do not know- spec.s should be available online w/ chair info.
125640
Unfortunately I don't own the chair anymore since it started falling a part and I returned it! Sorry I could not be any help!