has the customer service changed for the better with this product?
1631789
I had a serious problem with my knee. I used this chair to allow me to get around both the apartment and my building. I also used it to get to Doctors appt's. It helps alot. I am keeping it for other needs.
1729058
Does anyone read the question.. How is the customer service when you call for repair and replacement.
1390875
Not that I have seen so far. Service from the company has been excellent, and it's still working well for me. I do wish it could be a bit cheaper, but pricing seems to be at or below the competition, so I'm willing to pay for what works.
1668490
They made changes based on some of their previous customer requests/comments/complaints. Fairly minor but, newer is better usually. Nothing negative in new revision that I know of.
1762517
It's been years, but I contacted the company and they sent me a new one when I had a problem.
187899
I believe it is only offered for new products. However, you might send them an email or give them a call. Their customer service reps have been quite easy for me to deal with.
1538348
Bad... the same thing happened to me. I got an open-box item. I asked for a replacement and was told the product is no longer available.
599877
Not that I know of - I'd call the customer service number and ask, or e-mail them.
4993
No, I ordered two. That was a few months ago. Perhaps the policy changed? I don't know, but it was not an issue for me.
757032
The manufacturer must have changed it, it's now an extremely inferior product now...
2020608
I'm not sure. Contact their customer support via phone or email. I've had excellent results when dealing with them.
2083703
I originally answered "no" because the question Amazon sent me was "Can you help this customer?" The answer to Amazon's question is No. I do not know the answer to the customer's question. However, I was quite satisfied that the manufacturer replaced the product two years after I purchased it due to a flaw that showed up after I had only owned it for 3 months.
1152175
No but I went to their website and told them what happened and in a couple weeks they sent me a new one.
2267463
No .. That is what I thought but it is actually better... Their customer service was very helpful and it is half the price.
51200
They have changed their label. I think it best to call the company directly and ask.
1847563
Their customer service process is cumbersome and almost as flawed as this product. Given the vast number of complaints they have received on this site alone they could have pulled the product and redesigned it. I am contacting the Attorney General in my state and asking they open an investigation. If enough people do the same, maybe the company will accept responsibility for a flawed product they are dumping on customers.
1307749
No, we just had to figure it out ourselves. Customer service was non-exsistant.