I purchased the Lorell Mobile Standard File with Lock and one of the dual wheel casters broke. Can I get a replacemment.
1619955
same thing happened to me. i called lorell the maker of the file cabinet & they have a replacement part for the wheel.
1619956
I had the same problem and was able to get a replacement. I called the vendor who sold the product (it's on the Amazon invoice), told them what happened, and they ordered a replacement which was sent directly to me.. Great customer service! The wheels shaft break because they don't fit snugly into the slot at the bottom of the leg. The wheel then slips out and breaks when you move the file. After you replace the wheel, try to crimp the slot with a pliers where the wheel is inserted. That may be tough to do. Try inserting flat sided toothpicks into the slot next to the wheel shaft and snap off the ends. This will create a tight fit for the wheel shaft.
1619957
I had the same problem and was able to get a replacement. I called the vendor who sold the product (it's on the Amazon invoice), told them what happened, and they ordered a replacement which was sent directly to me.. Great customer service! The wheels shaft break because they don't fit snugly into the slot at the bottom of the leg. The wheel then slips out and breaks when you move the file. After you replace the wheel, try to crimp the slot with a pliers where the wheel is inserted. That may be tough to do. Try inserting flat sided toothpicks into the slot next to the wheel shaft and snap off the ends. This will create a tight fit for the wheel shaft. I had the same problem and was able to get a replacement. I called the vendor who sold the product (it's on the Amazon invoice), told them what happened, and they ordered a replacement which was sent directly to me.. Great customer service! The wheels shaft break because they don't fit snugly into the slot at the bottom of the leg. The wheel then slips out and breaks when you move the file. After you replace the wheel, try to crimp the slot with a pliers where the wheel is inserted. That may be tough to do. Try inserting flat sided toothpicks into the slot next to the wheel shaft and snap... » Read More I had the same problem and was able to get a replacement. I called the vendor who sold the product (it's on the Amazon invoice), told them what happened, and they ordered a replacement which was sent directly to me.. Great customer service! The wheels shaft break because they don't fit snugly into the slot at the bottom of the leg. The wheel then slips out and breaks when you move the file. After you replace the wheel, try to crimp the slot with a pliers where the wheel is inserted. That may be tough to do. Try inserting flat sided toothpicks into the slot next to the wheel shaft and snap off the ends. This will create a tight fit for the wheel shaft. « Show Less
1634599
I don't know about replacement wheels. You might try contacting the seller.
342350
I called National Express (who has the replacement parts) because I cracked the base of mine. New base is $9.90 plus tax and includes shipping. 1-800-284-4628. Previously got the cleaning tool from them for $2 - including shipping. Will be her in a week.
1896983
If you google the company, they have their own site and also a contact me for info. I see no reason you wont be able to replace the broken part. Everyone that sees me using it thinks it is the greatest thing ever. I agree. Good luck.
333377
The wheel is in my storage unit, unfortunately, and I do not want to dig it out to help you. I tried dealing with the company directly. Please try that rather than bothering me about these products.
1746746
Yes. 1 Caster took a dump after operating since 2001. Replacement part was perfect fit. Very happy with replacement.CBR
907455
I have had some luck contacting the seller, they just sent replacement ones to me. We have a bunch of these, and I have had to get two replacement wheels. Very easy to work with.
870740
As far as I know, the company doesn't sell replacement parts. I can find anything online. I will mail you mine. Part of the track broke, so I can't use it again.
32489
I had no problem like that the seller should replace the wheel or the entire buggy if not happy. Good luck please let all us the out come .
1069629
The same thing happen to me! one of the wheels is stripped out and can't place it back. Any idea how to contact the vendor?
1130447
You would have to get in touch with the company. I got a mongoose and the top part was broken, took a picture on the I phone and sent it and had to wait almost 2 weeks to get the part. But I had to go thru the company and I am sure that is what you will have to do...hope you get all you need.
1530832
There is not a compatible mobile base or wheels/casters listed for this model so that it can be mobile. You may want to check directly with the manufacturer for other viable options. You can reach Powermatic at 800-274-6848.
588899
The caster wheels are detachable. You can opt not to install them or to uninstall them if they're already on.
1944140
I'm sure you can, but I don't believe it comes with any, even as extra parts. You would need to be a bit mechanically inclined and would have to find the right size, but I'm very sure it can be done. If this is an issue for you I'd suggest two things. Contact the manufacturer: 800.323.5565 and/or don't buy it unless it can be returned (if you can't find casters/wheels that fit) w/o cost to you. Good luck.
2202114
You can try the manufacturer. I had a lock break and they sent me a new one.
203894
You should call the company to get one. I broke my handle (by dropping) they sent me a new one right away.
652009
Mine broke after first use and I was not able to find a replacement, not even on their website. Maybe if you call them?