Right Headphone Stopped Playing Music: Can I get a refund?
26702
I was gonna leave a reply to this but then I saw the date...... But hey some people would like to know as well so I'm going to reply anyway. Every skullcandy product has a limited lifetime warranty. You do not need a receipt and it doesn't matter where you bought them or if you found them in the garbage whatever it does not matter. Now with that being said, if the problem is a factory defect you will get a FULL refund of the price at which skullcandy originality priced the product. If it is YOUR fault then you will get HALF. So how do you redeem the warranty? Go to skullcandy.com then look at the bottom of the page and click the contact button. The page should have some red type about getting a RMA number and the word here should be brownish looking click here then just do as it says. After you fill out all the info you will need to go check your email and print out a form to mail with the product. You will need to pay for shipping. After being mailed you wait. Keep checking your email and in around 3 weeks or so you will have a email saying that you were given an certain amount of credit and you need to login to use it. There should be a password needed. Just so to skullcandy.com and login with that then go to my account and how much money they credited you should be at the bottom. This money can be used at any time and never expires. You can use all of it at once or bits and pieces here and there. How do you use it? This money can ONLY be used on skullcandy.com towards ANY of their products. When you check out you will have a pay with points option. (this was my experience with shoe blue skullcandy buds your experience may vary but they credited me $38 so i had more than enough for a new pair) I LOVE skullcandy so im sticking with the brand :)
475350
Unfortunately, I don't think you can fix it. It's a design flaw (a pretty bad one for this product). The audio quality is outstanding (better than the stupid Beats from Dr. Dre for sure..). What I did was to order a replacement (because it should be covered under warranty) and I was simply more careful: what actually breaks the plastic is grabbing the headphones from the ear pads when you take them off and on (despite that being the natural way of doing it) so every time I put them on and off I just expand them from the over head band, without putting strain on the thin plastic connectors that actually break. I hope this is useful. Unfortunately, I don't think you can fix it. It's a design flaw (a pretty bad one for this product). The audio quality is outstanding (better than the stupid Beats from Dr. Dre for sure..). What I did was to order a replacement (because it should be covered under warranty) and I was simply more careful: what actually breaks the plastic is grabbing the headphones from the ear pads when you take them off and on (despite that being the natural way of doing it) so every time I put them on and off I just expand them from the over head band, without putting strain on the thin plastic connectors... » Read More Unfortunately, I don't think you can fix it. It's a design flaw (a pretty bad one for this product). The audio quality is outstanding (better than the stupid Beats from Dr. Dre for sure..). What I did was to order a replacement (because it should be covered under warranty) and I was simply more careful: what actually breaks the plastic is grabbing the headphones from the ear pads when you take them off and on (despite that being the natural way of doing it) so every time I put them on and off I just expand them from the over head band, without putting strain on the thin plastic connectors that actually break. I hope this is useful. « Show Less
86407
I can't say because they were a gift...The recipient said the right earphone didn't work...That is all I know...Sorry...
461969
The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket while I'm standing and using both of my hands for something. The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket... » Read More The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket while I'm standing and using both of my hands for something. « Show Less
1828707
I had them for few months, then something went loose in the right earpiece. Now I have crackling noises all the time.Oh, and I lost the music cable. I had to prepay for a new one (approximately 60 USD), then it took the full six months until I got a new one. And what is a headphone without music!?
2199963
I would check the headphone jack to make sure it was not mono or make sure that it is stereo compatible. I'm not an expert only taking a guess
1857963
I bought a used pair off of eBay, and one day the right side quit working. I called Bose, they took my serial number, and told me they were three years old. They said they don't repair them, but they replace them on a prorated basis. I got a NEW pair with a 1 year warranty for $99!
1711751
Yes. Call them if something is wrong with the headphones. Ship it to them. It will take a couple months for skullcandy to get them back to you.
473328
I had the same problem with these headphones, one of the pair would work and the other would not. I returned them and finally got two that worked. Unfortunately they won't allow you to return one and keep the other. Both will need to be returned.
825391
Technically speaking, yes, there is a warranty for repair/replacement, but they will not issue a refund. That said, Turtle Beach has the absolute worst customer service/technical support I've ever dealt with. And my audio control unit failed in under 3 months of use.I would highly recommend you avoid Turtle Beach products if are concerned about the warranty or want a product that works more than a couple of months.
1487112
Swap/verify headphones, check all things and visually inspect anything you can including wiring or soldering or anything that would look out of place or worse, missing. Then make sure all levels are turned up. None of that works yours is broke.
2023318
I'd like to know the same. It happened to me exactly you described and my headphone only plays on one side and it's very disturbing to have to fixed it every other stroke.If you find that out let me know. TksClaudia
1998958
Accessorypower.com is the company site. Register your headset and they will send you a new one if less than the warranty period. I caution, this will keep happening though.
1776354
Music works good just the microphone isnot working. Also the golden color outer cover of the headphone felt off last week. Is there anyway you can send this little part to me so i can glue it back on?
580143
I had a similar problem and my warranty had also expired. What I did was purchase a set of USB headphones which got round the need for the headphone jack.
652936
I wanted to get a new one and they no longer make that headphone. Ask your local Best Buy. Sorry
553910
Get in touch with Soul. I went on their website and e-mailed their customer service department. They'll get back to you on how to go about getting an exchange pair of headphones