Summer Infant Best View Handheld Color Video Monitor green static picture Summer Infant Best View Handheld Color Video Monitor with 2.5" ScreenI just started using this monitor which gave me a great view of my baby in her crib. However, this morning the image changed from a clear view to a green fuzzy picture. Has anyone else ran into this issue? Any suggestions on how to fix it?Thanks. Summer Infant Best View Handheld Color Video Monitor green static picture Summer Infant Best View Handheld Color Video Monitor with 2.5" ScreenI just started using this monitor... » Read More Summer Infant Best View Handheld Color Video Monitor green static picture Summer Infant Best View Handheld Color Video Monitor with 2.5" ScreenI just started using this monitor which gave me a great view of my baby in her crib. However, this morning the image changed from a clear view to a green fuzzy picture. Has anyone else ran into this issue? Any suggestions on how to fix it?Thanks. « Show Less
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Thanks for the update, Mike. I called them after you sent this, and they agreed to give me the same deal. Good to know we're not stuck with an overpriced piece of junk.
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Hey i called Summer first thing this morning. Hold time was about 5 minutes but then as soon as they answered they took down my address said they would send me the brand new upgraded unit no issues. Only irriation is that i have to ship mine back first but they sent me UPS shipping label so no charge. They said they will ship my new one out within 24-48 hours of receiving the defective one. Customer Service may be reached at 800-268-6237
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Yes- the same thing just happened to us. We purchased this item two months ago and this morning found that the screen had a green scratchy tint. By the evening, we could view nothing. We've tried everything: changing outlets, resetting the base unit, changing out the batteries, turning off the wi-fi in the home in case of interference. Nothing worked! From what we can tell, it's a base unit issue, as the handheld is still capable of pulling up color without issue on the startup screen. Summer better be willing to make this right...For the $200 we paid, it's not worth it...
1628328
A follow on update to my post from yesterday: we found that the monitor worked again this morning! It appears that the interference may have been weather related. We had a storm blow through, and humidity levels were very high the day before. Once it passed, the monitor was perfectly normal. Although it's rather inconvenient that we cannot monitor our child when the weather is the worst (the time we need it the most), we 're glad to know it still works fine. Just wanted to update everyone, as I was wrong.
671511
The exact same thing just happend to me! We have been using on and off for the past 4 months with no issue but not recently until we assembled the crib and moved our baby upstairs. Now suddenly we are getting the "green screen of death!" I've try to shut off restart and also to re-pair the units but all i get is the fuzzy green picture. Any solutions welcomed. Thank you!
733403
yeah sounds like a dead pixel. problem is if it's just 1 you're SOL. I had this issue with my sony lcd and Customer Support said that they'll warranty it for 15 or more dead pixels. Luckily my friend run a PC Richard so I exchanged it. If you look close and its the shape of a rectangle on a grid then it's a dead pixel.
238575
I can't honestly say. I purchased this for my son and daughter-in-law. They are having their first child literally any day now. I myself am old school. I like the new monitors that you can actually see and hear the baby any time. I forwarded your question to my son to see what he has to say to give you clarity. Good luck!
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There might be something wrong with the monitor, on mine, I have two of them. I see the post on the main monitor using the HDMI cable and when I switch the cable to the other second monitor I see the post happen there also. These monitors, I don't really have a lot good to say about them. I have not had one last more than 6 months. You SHOULD be able to see the post, even when the monitor is in sleep mode it should wake up fast enough to get that initial screen. Both of my monitors do.
1251126
Simple, why not just return the "Cam" for a complete refund backed by a full warranty with it? I just wished THIS particular cam had a wider view area, color is alittle off as well. (grn"s) I run shielded cable, power at the cam install site as well. Could drop down to a 650 tvl with more view area for a hundred bucks less to, with color! Just a suggestion?! Bv
791982
I am so sorry Cynthia,i can't help you because i bought rhis for my son and he has been very disappointed also. He said he has to run it all night to keep it working. He has a newborn and wanted to monitor his daughter as needed but the screen keeps going black. Im embarrassed to have bought it even though my son is pretty tech savvy, i think he's embarrassed also. So sorry again. I will forward your problem to him and see what suggestions he has. Talk soon. Mary
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It doesn't look like it. I ordered this thinking it was compatible with my other Summer Infant and it is not. On the box of this exact item it says, "Compatible with Best View Choice Model: 28460"
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Infant best view has a pan / zoom where as the other ones do not. The infant best view and the Infant BabyTouch Digital Color Video Monitor are they only two with this option.
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It is pretty clear during the day time and in color. You do have to make sure that the camera is lined up high and the lens centered. Otherwise, if your baby is all over the place. You may not see them. Night time vision is fairly dark, but you can still see if they are awake or not. Their little eyes look like a deer in the headlights! Overall. I am very happy with mine.
99489
same problem here...screen is totally black instead of white/black typical night vision. We have a $50 monitor that has better night vision. This one is over $200. I went to Motorola's website to see if there was something that could be done. Their official answer on their FAQ page: "increase the ambient light in the room". Seriously???
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I have the MBP33 - loved it for the first 6-7 months. Now that our little guy is rolling around all around the crib, I'm back on here deciding if I want to upgrade to the MBP36, and I think I'm probably going to. It just doesn't cut it to see a picture of his feet (or something at all) in the middle of the night. First I'm going to try out mounting the MBP33 camera a bit higher, so it has a view of the entire crib, but without the zoom feature I'm guessing this won't provide a close enough view. if you can afford it, I suggest getting the MBP36 right off the bat!
922293
We've been experiencing it off and on for about 6 months. Two nights ago, it was really bad...today...its not there. It comes and goes. In our case its a blue stripe. We've seen it whether its coming from the cable box or bluray player. I haven't played with it too much, so I don't have a pattern of what it does and how to defeat it. I'd like a comment from Panasonic. Our TV was 5 years old at Christmas.
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I contacted Summer Infant since we have the 02640 (discontinued) as well needing adapter. This one will not work. They recommended this workaround http://www.summerinfant.com/boost/replacement-parts/adapters/camera-adapters/camera-adapter-for-02040-28010-28030.Apparently the monitor cord and the camera cord are interchangeable (if original). The new cords have a bend in the wire that does not allow for proper connection into the handheld monitor. So you have to take your old cord from camera - use that with the handheld monitor now. Then buy a new camera adapter cord to replace the one you took to use as power cord for handheld. Hope that makes sense. I contacted Summer Infant since we have the 02640 (discontinued) as well needing adapter. This one will not work. They recommended this workaround http://www.summerinfant.com/boost/replacement-parts/adapters/camera-adapters/camera-adapter-for-02040-28010-28030.Apparently the monitor cord and the camera cord are interchangeable (if original). The new cords have a bend in the wire that does not allow for proper connection into the handheld monitor. So you have to take your old cord from camera - use that with the handheld monitor now. Then buy a new camera adapter cord to... » Read More I contacted Summer Infant since we have the 02640 (discontinued) as well needing adapter. This one will not work. They recommended this workaround http://www.summerinfant.com/boost/replacement-parts/adapters/camera-adapters/camera-adapter-for-02040-28010-28030.Apparently the monitor cord and the camera cord are interchangeable (if original). The new cords have a bend in the wire that does not allow for proper connection into the handheld monitor. So you have to take your old cord from camera - use that with the handheld monitor now. Then buy a new camera adapter cord to replace the one you took to use as power cord for handheld. Hope that makes sense. « Show Less
492472
the yellow/green tint is a known issue with the projection mechanism. mine was fixed under warranty, which was extended by sony for this issue. I don't know if the free fix is still available. if you search your model number a bunch of stuff will come up. good luck!
687679
Ours is 3 yrs old, monitor on the parent unit is busted for the past few months, we still hear the noises ok though, and the battery on the parental unit went dead after 2 yrs, it was hard to find a replacement battery, they had to improvise at the Battery Plus store, but we are still using this monitor :)
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Summer Infant Baby Touch Digital Color Video MonitorSummer Infant Extra Camera Baby Touch Color Video Monitor
1991664
It looks really blue on my TV and on my computer monitor. I looked at this question's answers and assumed it was a defect. But after exchanging it for a new one, I still have the same problem! :/