I purchase tablet for my grandaughter for Christmas, and I'm sorry to say that it is not keeping its charge. What can I do to solve this problem..
1625640
Make sure all apps are closed. Let the battery drain charge over night then repeat. It resets the battery memory. Hope this helps. It helped my daughters tablet bought at the same time.
1625641
I've had nothing but problems with this tablet, I bought it for my niece for Christmas. Charged it and it worked for a few days then completely stopped working. I'm getting the run around on replacement as well. Good luck!
1625642
Try using the USB cord and plug it into a computer it will charge that way too
1625643
Hi - I also purchased this tablet for my granddaughter for Christmas....2 weeks later it won't turn on. I have written to the seller and they have graciously provided me info to return it for an exchange. It worked wonderfully for the 2 weeks so I am hoping a replacement will resolve the problem. Hope this helps.
1625644
My little girl tablet doesn't stay charge real long either when she plays it but it keeps a charge when she doesnt we don't use the charger that came with it we use a usb charger that may make a difference
263459
We are currently having to send our tablet back to Samsung due to charging issues. Samsung appears to be aware that there is a problem with the latest update and the charging capabilities of the tablet.
287525
It's a slow charge so it may take a while, try leaving it for 2 hours then see if the problem exists . If it still don't charge then send it back you may have a defect .I just got may replacement.
1195594
Sorry I can't help. I ended up sending the tablet back when it all of a sudden quit working. Good Luck
2209122
Hi! Put it in the charger and when it is full the try it again. If it still was going on and of you better return the item.
1952622
See if they will send you a new one. I try to make sure my son keeps his charged so far no problems.
538091
Sadly I have had the same issue and am replacing the tablet. Not a happy camper. The charging options on this tablet are awful, it's pretty much orphaned as a product -- I gave up.
63470
That means that the charger is not putting out enough power to charge your tablet. The charger is bootleg and I would return it. I have the same charger and the same problem. I have this charger and the original charger and I don't have this problem with the other charger, the original one.
463543
Your battery is bad so replace the battery or better yet just buy a new one because the battery is expensive. And keep it charged at all times.
1770307
I'd like to help, but my screen is fine, it's my battery that doesn't stay charged. Good luck getting in touch with the company, they haven't responded to my request either!
739933
I returned it because my grandaughter received two of them. There has been no feedback as to how well this tablet works. Wish I could have been more helpful.
646881
I had an extremely similar issue a few months back--unfortunately I had to mail my tablet in for repair. it's been wonderful since. As long as you still have the original box you can call them and they'll take care of it free of charge. I don't think it's the charger though.
1489025
Hi Carlos! I really have to dissapoint you but it fails me since the first time. I let it charging like 12hrs and it didn't take charged. When i tried to use it did not turn on. Letting plugged the powerd cord it start; when unplug turns off. I tell Amazon's customer service my problem and they told to return it and full refund. That tablet is a crap!!!
1243710
This happened to me also. I thought it was the charger. I bought a new charger. It still wouldn't charge. I returned it to Amazon (manufacturer has a 1 year warranty on defects) and they sent me a brand new one that does work. It wasn't the charger, it was the charging port on the tablet. If you need to return yours for the same reason, go to your orders page and contact the seller. Amazon was very fast and helpful in replacing it for this reason. The new replacement one has been working (charging) fine.
1635317
A friend tried to charge their tablet and it didn't charge it about 25%. I would look at a bigger one personally.
500211
Jamie,It must be a bug with the tablet. This happened to me too when i bought my replacement charger but if you leave it plugged in, it will charge albeit slower than normal. Plug it in while using or before bed and you should be set!
435953
I did the same for my daughter and it won't charge. I called amazon and they told me they will contact the seller. up until now, no respond and I have the dead tablet at home. I bought two. I send the other one back to have it replaced because it could not turn on, they had not sent me the replacement. This is a bad product and bad company that sold it.