So many of these reviews say the drives are old (pass their 5 year warranty). Is this true?
1641219
Only if you buy a used one that was previously registered with the manufacturer. As long as you have a purchase receipt for the drive as a new drive, the warranty period begins from the date on the receipt. It's only when you don't have a receipt that the manufacturer uses the serial number to determine the manufacture date...and then uses that as the start of the warranty period.
1641220
In the case of Western Digital. If the drive was originally sold to an OEM it is not eligible for warranty. (Many old drives find their way into the market that way.) The start of the warranty period is the date of sale IF it is sold by an AUTHORIZED dealer. Not everyone on Amazon is an authorized dealer. In my experience if it is sold by and shipped by Amazon you are golden.
1641221
Your warranty starts on the day of purchase, regardless of how long the drives have been "sitting on the shelf waiting to be sold". These drives are rock solid when it comes to reliability and I will add that I have seen better than specified performance when it comes to read and write speeds with this particular drive. Highly Recommended!!
1641222
Every drive I have ever purchased has been new - and worked great. If I got one that was old or used I would have certainly returned it - and if you are indeed buying new and got used, I would expect that you could contact Amazon for a return.
1641223
I'm not sure how that is true. Warranties run from when the drive is bought - if it is new. A used one would be a different thing.
1322936
call the company....they are very helpful or email them. I own two of their drives and have been very happy
2182821
I just had a similar problem. I purchased what was advertised as a new drive and received a drive marked "Recertified". When I when to register this drive I found it only had 3 years remaining on it's warranty. This is my eight WD 4TB Re drive. I'm very happy with them and I have purchased most of them from Amazon. In two other cases I received an OEM drive and had to exchange it. In all the other cases I received what I ordered. Getting an OEM drive or a Recertified derive "by mistake" seems to be a common problem. The warranty is very important to me. I own a total of sixteen HD's on three computers. Over the past 15 years two have failed under warranty and WD replaced them. I just had a similar problem. I purchased what was advertised as a new drive and received a drive marked "Recertified". When I when to register this drive I found it only had 3 years remaining on it's warranty. This is my eight WD 4TB Re drive. I'm very happy with them and I have purchased most of them from Amazon. In two other cases I received an OEM drive and had to exchange it. In all the other cases I received what I ordered. Getting an OEM drive or a Recertified derive "by mistake" seems to be a common problem. The warranty is very important to me. I own a total of... » Read More I just had a similar problem. I purchased what was advertised as a new drive and received a drive marked "Recertified". When I when to register this drive I found it only had 3 years remaining on it's warranty. This is my eight WD 4TB Re drive. I'm very happy with them and I have purchased most of them from Amazon. In two other cases I received an OEM drive and had to exchange it. In all the other cases I received what I ordered. Getting an OEM drive or a Recertified derive "by mistake" seems to be a common problem. The warranty is very important to me. I own a total of sixteen HD's on three computers. Over the past 15 years two have failed under warranty and WD replaced them. « Show Less
1882758
Thanks for responding to my review. The warranty is 12 Months. Most of the manufacturers are moving to that length.UPDATE: I reread the warranty (very small print). It says that the drive itself is warranted for 2 years, while the "other parts" were warranted for 1 year. What this means is pretty confusing; the warranty statement was obviously not meant for this particular unit - it is a generic statement. I would stick with 1 year as definite, but possibly two years.
1562403
I'm not sure what you mean by old hard drive connections. I can tell you that Windows 7 was installed. But, I can also tell you that the computer died 5 months after I purchased it. It says "1 year warranty" but that is not true. The small print says 90-days. They claimed the description was Amazon's mistake. I complained plenty.
1285837
I'm going to only answer this from the perspective of a personal opinion. I have never owned a DROBO older models or newer models. However Many of the folks I know that have owned them don't see to be going back to them as they expand. I have at least 6 different TB drives from LaCie. They have been pretty reliable all things considered. It's what I'll use in the future and what I recommends to friends. If they start failing on me which all drives seem to do sooner or later I might change. The Lacie 5 appears to be fairly easy to upgrade or change drives out. I like having that option though I haven't used it yet.
1180656
I am not sure if it is true, but I read (perhaps in another review) that these are OEM drives for PC manufacturers, and hence they are not warrantied to the end user, but instead through the PC manufacturer. If you read other reviews, it is mentioned that they might be pulled from servers and the SMART data wiped. That said, I have ordered 4 of these and haven't had any complaints yet after a few months.
2239248
I think it is one year - check the LaCie web site. I have 4 of these drives, one over three years old and all have been reliable.
382736
No the hard drive doesn't work anymore and it's less than a years time. Also wd would not rma the product for me.
1412384
I ordered a 500 gb hdd but received the SATA III version instead (new). I had planned to return it but decided to keep it and now have it in a RAID configuration with a SATA II version. So for me it wasn't a used drive and therefore I can't tell you history. My understanding is that it is a 5 year warranty unless expressed otherwise. Hope that helps.
506903
I did exactly this, without problems. The drives weren't even the same, one was 2 years old and full of data and the other one new.
457110
nope, your drive should be fine. These used to be shown as being OEM (NOT Retail packaging) shipped drives, but I don't see that now. So, if you were expecting a retail box, then return it; otherwise there are no differences.
555344
The ones being fulfilled by Amazon are not factory new, and different sellers would have different warranties probably ending at 30 days.These are used drives that may have been mechanically refurbished (mine wasn't physically repaired but it had been used).
1853815
What i got was a brand new drive but i think only with 1 year warranty. It Works perfectly..
2182826
Bare oem drives are quite different when it comes to warranty. Either buy the extra warranty offered or get the retail package. WD will not replace a bad OEM drive. TRUST ME, personal experience everyone.
1538603
Unfortunately, I think the warranty needs to be purchased ahead of time. So far my hard drive is doing alright (knock on wood). If you did order from Amazon.com perhaps they have a warranty??? Sorry, hope things work out!!!
1412381
In regards to warranty - here's what the western digital site says - NOT 5 YEAR !!!!Serial No Model No /Product Name Status Exp Date(MM/DD/YYYY) WMAY01638535 WD2003FYYS-02W0B02 TB WD RE4 SATA Hard Drive In Limited Warranty 4/22/2016