In my 2 pack of shipped cartridges the first one worked perfectly. The 2nd one won't work at all. Any ideas?
1643637
I am still using my first cartridge, so I cannot be of any help, but can you contact the seller to inquire about your problem? I see someone else had a problem, so I will be on alert when I change to the new one. Sorry I cannot be of more help. bummer...
1643638
I had the same problem so i scratched the part they tell u to on the label an just kept tryin even unplugged my copier sometimes it worked other times not sorry not much help
767390
I have used OC Products and Printonic from Amazon in my printer like this. Most of the generic or refurbished cartridges that I have used worked well. I have had a few that did not. I recently got some very cheap ones from Meritline that worked when first installed, then after a few weeks, suddenly the printer did "not recognize" the cartridge and would not print. I tried a lot of things but nothing worked and I had to throw away those 2 cartridge, 2 black ink. My advice DO NOT get the very cheapest ones. Amazon has a feature that I like very much where it will let you know if the cartridges will work in your printer if you have it listed.
1678432
My cartridges had same issue. When I compared print nozzle to original I realized it was defective. I immediately returned for refund.
1783154
This happens on a lot of computers with aftermarket cartridges. There is a trick to making it work. If you google installing aftermarket cartridges and your model type you will find the answer. It is a common problem.
433871
I went thru the same thing. Contacted the seller and they sent me new ones and I had the same problem. I'm not happy with the cartridges OR my printer. Wish I could give you more help.
1033452
I am showing there are 18 different sellers on this particular listing. You will most likely want to check who had shipped your cartridge and contact them to report the issue.
74922
Do you have any other cartridges handy that you can try out to see if you get different results? If not, try taking it out and seeing if you can't find anything visually unusual with one side of the cartridge versus the other, and see if simply re-seating it helps.
1552538
See my review a few weeks ago - my cartridge worked right away, perfectly. I cannot remember a strip. I hove two more cartridges but do not want to break their seals to investigate. Take the cartridge, look for a strip on it - that's what I would do. Good luck. RORIDORY
419764
Replacing them one at a time. Turning on and off the printer. The first set I got was different than the second set. If not, try messing with it a bit. If you still can't get it to work, return it.
1610129
I am hardly an expert which is important because I have had no problem replacing the cartridge. It can only go in correctly. Try again. Good luck.
815270
Hi. Please take the cartridges out, then please turn off printer and then wait 20 seconds. Then turn on printer and don't put in cartridges yet. Wait until the printer starts up. And when it prompts for the cartridges. Please make sure you remove the orange piece from the new cartridges, then please put them in, and make sure they click in, it might need the extra push to get them in, if a message pops up that they are not original, please just acknowledge the messages and click ok. and do 2 test prints. This should work. Please let me know. Thank you
506409
It worked for me... make sure that it is seated properly, and installed in the black and white side not the color side. Also make sure that it clicks into place, and that your cover is closed properly. Maybe restart the printer. This is not a remanufactured cartridge to my knowledge, so it should work.
847078
I had that happen. I had to take the ones out I had in. put different ones in. Then later when I put the original ones that didn't work- they worked. It had something to do with how the cartridges snapped in.
1113072
Hello Ryan. Yes, mine works great - If you check, it shows you what it thinks the cartridges should have in them. When it gets down to where it would normally recharge, it goes through the cycle like you have just inserted a new cartridge.
1026868
I had the same issue with one of the cartridges. I assume it's the chance one takes with super cheap ink. I did order more and if it has a problem again, I'll just pony up for the full-priced stuff.
2061952
Using the cartridges is always interesting. The chips onthe cartridges need to perfectly match the pins in the printer. If you are getting "cartridge not recognized" that may or may not be solved by removing and replacing the cartridge. If you are getting noting, power down the printer, let things reset and then try the new cartridges. I consider these a boon when they work and am not too disappointed when they don't. You might also try cartridges from one of the other packs. I hope this is helpful - and if not, truly sympathetic.
573999
I have never experienced this problem and suggest you contact the seller. These cartridges have always proven very good and reliable for me as I am a repeat user.