whats the return policy if broken while shipped?
1622136
This is from their website. For sanitary reasons, we can not accept returns. To ensure that each one of you gets a brand new, never been used ocarina, we can not give refunds in any circumstances. As we stated above, if your ocarina is damaged during shipping, you must contact us within 24 hours after your package arrives to receive a replacement. If you have more questions, please feel free to email us at: info@stlocarina.com
572302
hope you've checked the reviews, half the people that get this have returned it cause they received it with broken pieces. I'm only responding cause I got an email about it, but I suggest rethinking your purchase.
1591839
Contact Amazon. There is an option to request replacement of your order. They will typically ship you a replacement product immediately, then give you about 25 or 30 days in which to return your defective order. They have always been good about this to me. I have returned multiple things. Of course, the faster you are to make your request, the faster they will be to do their replacement. AND if you point out that it is their mistake (or the shipper's mistake), they will generally pay for your return shipping also. (In two cases, they told me to keep the defective product or give it to a friend, when the cost of returning the defective product was atrocious compared to the value of the product.) Contact Amazon. There is an option to request replacement of your order. They will typically ship you a replacement product immediately, then give you about 25 or 30 days in which to return your defective order. They have always been good about this to me. I have returned multiple things. Of course, the faster you are to make your request, the faster they will be to do their replacement. AND if you point out that it is their mistake (or the shipper's mistake), they will generally pay for your return shipping also. (In two cases, they told me to keep the defective product or give it to a... » Read More Contact Amazon. There is an option to request replacement of your order. They will typically ship you a replacement product immediately, then give you about 25 or 30 days in which to return your defective order. They have always been good about this to me. I have returned multiple things. Of course, the faster you are to make your request, the faster they will be to do their replacement. AND if you point out that it is their mistake (or the shipper's mistake), they will generally pay for your return shipping also. (In two cases, they told me to keep the defective product or give it to a friend, when the cost of returning the defective product was atrocious compared to the value of the product.) « Show Less
1072874
Amazon has a great return policy, provided you're within 30 days of purchase. Because you ordered the wrong product, you'll need to pay the return shipping but they'll refund you fully.
456548
It was broken when I got mine but the time of returning it costs more than the price I paid for.
402680
My shipping was through Amazon and their return policy is very easy if the item is not what you want. The return instructions should of came with your order or check Amazon.com
2259114
I finally got ahold of someone at Amazon I think through email and they sent me my money back, then I could order a new one, but I passed. I had two broken when they arrived at my house. They do not pack them well at all.
1683890
Mine came damaged and they credited sent me a return label to ship back. Don't know beyond that. They were very responsive.
257804
Hello, We accept all returns within the first 30 days, still in new condition in the original packaging for full refunds. After, within the first 60 days the item has to be in the same condition(new in box, etc), and once received we would process a refund -25% restocking fee. After there is a 1 year limited warranty covering manufacturer defects and condensation. If you have any additional questions or concerns please feel free to contact our customer service. Thank you
1729675
If it arrived broken I think the no questions asked warranty by Amazon is over although they may still take it back. If it broke in your possession there may still be a chance Amazon will replace it. Contact them.
1364327
Yes you just have to pay return postage. Use the Amazon return function for an rma # and return label.
1608132
Ours arrived broken, and wasnt opened for months so it couldnt be returned. We never got the opportunity to try it.
1910570
I heard you can return it for a refund.. minus the shipping charge, if any....... have you contacted the seller and asked them?
680413
Spoke with Amazon Customer Service today regarding this. Their exact words were "you can still return the item,we have 30 days return window for the item" Hope this helps ;)
296706
I purchased mine and it shipped to me broke it never worked so I cant help out. The shipping cost to send it back made it to expensive vs the purchase price.
2126264
If u order off of Amazon. Good luck getting one that isn't broken in transit.
987949
That thing arrived "unchargable" (broken) and it too over 15 days for UPS to pick it up.I am currently taking a break from Amazon, because that royally pissed me off.