I have tried 3 candles out of 24 that I ordered, and so far, none of them work. Do you have any troubleshooting ideas? New batteries don't help.
1614515
Hi Ed, No worries. As per our email communication, we will replace the candles for you promptly. By the way such issue is really rare in our selling history and sure will look into that.
1614516
Try the rest of them, too. If they don't work (if they're from Festival Delights), just let them know and they'll reimburse you or send new ones. They were very good about the one that I received that didn't work correctly.
264771
Never had a problem!! My lamp (knock wood) has worked perfectly since I installed it. My old bulb was not completely burned out so I saved it in the box for next time. If you have the old bulb re-install it and see if it too flickers. If it does there is a problem with the set. If it doesn't there is a problem with the new bulb. Best advice I can give.
1446628
I had one that stayed lit for hours originally. It does not work at all now, stopped after a week. The other never worked.
1781554
Be sure to switch the candle batters off during long periods of non-use. There may be a very small drain through the circuitry on the batteries even when the candles are not illuminated.
425297
Hi Barbara,Can I have your order number. The remote should be compatible with all luminara wax candles. Make sure the candle are by luminara.Thanks
922066
YES, I just bought it, put new batteries in and it didn't work, bought more new batteries(in case the one's I bought were old) still doesn't work. I am fixing to research if I can get my money back from Amazon.
993642
Sorry to hear your having trouble brother!! I have owned mine for almost a year and I just checked it, working just fine with the original batteries plus I still have the 2nd pair which they included. The best thing to do is contact the manufacturer, I've talked to them and they have a great customer service dept. I think they will be more than willing to help. Good Luck
1173985
the ones I have light up very nice while being in the sun, bought better batteries for these lights to work. maybe their is a defect with yours. should maybe send them back and get replacements.
1344831
Welllll, we have this problem too. I called the company and got a new remote and it still didn't work all the time. We put a titanium battery in and it's now working all the time but I really don't know if that's why.
201884
ask the seller. maybe they'll replace the duds. Weird, I've never had even one as far as I know.
215753
A few days after receiving them and checking that they worked, I tried them again and a number of them did not work. I also tried shaking them and moving the batteries, but that did not help all of them. I did not have any issues with hot lights.
2178801
three or four of mine did not work right out of the box. I have not yet looked to see about new batteries. Sorry.
1444611
I got two in a row and they worked well for a minute and then died. I thought something was wrong with it, but I guess it may be the batteries...that is ridiculous. We only used it like 3 times.
1085933
I had a remote that stop working, I changed the battery, still did not work. I order a new one. Sometimes thing just goes out. Good luck.
677208
Mine worked straight out of the box. Make sure sensitivity is turned up. If sensitivity is up high and it still doesn't work. Change the batteries. Good luck
1242505
I've heard of people claiming to have gotten defective Lava Lights, but I've purchased probably half a dozen over time, from various vendors, and I've never gotten one that didn't work. I'd recommend the ones with brightly-colored wax (yellow, red, etc.), as they seem to display better, but all the ones I've bought, regardless of color, work like Lava Lites are supposed to. Just make sure to read the information sheet that comes with them.
1038417
Well, Chad. The ones i bought work Perfect, No Issues. Sounds like your problem could be a Ground Issue? I guess i would hook them up, one at a time, to a good 12volt battery. makeing sure if the problem follows the same light. then...take that light apart and look for any possible Faults?