I bought my case a few month back, I think 5, and the thin edge over the volume control cracked in the center. Is there any sort of warranty?
1622356
Wouldn't know, but Rearth has an excellent Customer Service! You should try contacting them via Amazon!
1622357
Yeah you contact them and tell them what happen,, then they'll send you a new one
1622358
https://www.rearthusa.com/returnpolicy.html. They offered 20% discount on future buy. I said I would never buy any of their products again. Looks like 30 days. If you read the reviews, many complaints about case cracking or breaking.
280375
If you got it from Laza, contact them. They sent me a new cover right away when I told them mine had broken.
1030832
Moderate user here (about an hour of use in bus daily) . I bought one 11 months back and I found yesterday that cable has a 1cm tear near the left earpiece. Not sure it will be covered under the 2 year warranty.
109448
Go to otterbox's website. You can do a claim and they will prob replace it. I've never had that prob.
1626931
I have purchased two clamcases in the past 2 years . The first one cracked after 8 months (outside warranty Period). I bought a new one and it cracked within 3 months. They sent me a replacement for that and IT has cracked also. They are all cracking at the corner where the headphone jack is. They have told me to send it back and they'll replace it again and that they have "updated" their materials. NOt sure if they did. Mine is the Trooper (white, matte), not the aluminum newer version.
1527598
I am not sure about a warranty, but I would expect the company/Amazon to replace a broken case that arrived in the mail.
729896
I tried the warranty thru otterbox and they said this case was not an original otterbox!! And when I asked the ones I purchased it from they stated there was only a 90 day warranty!!
807196
To my knowledge there is no warranty. The case is very sturdy and durable, I see it lasting for a long time.
1684544
I have mine for a month or two and I love it. But it is true that the case seems weak so I am very careful . I even left the protrectrice film-coat on top. I have good headphones 120 db and I adore the sound. Goodbye.
2032857
I agree with the other feedback. The case was in one piece when I received it. Ask for a replacement.
720388
Unfortunately; They DONT offer any type of warrantee. My original case did the SAME thing. I though it was a fluke and purchased another one. So far. So good. My first one impacted in the camera / ear sea which is not protected and needless to say, I end up kicking out $70 to have my cell phone repaired and another $16 for the replacement case. Hope this helps.
1835452
I am not sure I have dropped my phone a few times and been luck for it to still be ok. My husband also has an otterbox same he has had no issues. Sorry I couldn't be more helpful. I really didn't read if there was a warranty or not. Have a great day!
639412
I'm not sure about a warranty but I've dropped my phone at least 4 times and with the shock absorbing corners it works. Dropped my phone in the parking lot and nothing happened. Hope it helps
636893
If you ordered it through amazon, your order history might be a source for paperwork? Not sure if there's a warranty, but ours should of held up for more than a month, planning on contacting otter box directly :/ piece of junk!
999903
Hi, good question! Ive kept the case in carton in case i didnt like the case, so checked it as well as a small brochure inside box, and I dont see any mention re. warranty.....i believe i read somewhere that it was for a year, but i might be wrong....maybe if you check otterbox.com?
355486
definitely get warranty, mine broke before i ever used it. too bad i didn't take it out of the case for over two months after i bought it, i cant return it now
1830890
You get a Samsung warranty, which covers defects, and it seems most units have the speaker defect. $43 gets you drop and spill protection... I think it's worth it.