Just received my order. This is very odd, but I think I received 2 mattress' instead of a box spring and a mattress. Do they look the same?!?!?
1612860
The boxes are different sizes. If you received identical boxes, please contact the seller of your item so they can further assist you.
263900
didn't have that problem. what I would do is contact who you got it from and ask for an exchange or refund.it might be just a default in that one. it did settle when the box spring and matters was added.
1733113
The mattress I ordered was a twin, and fits a twin bed perfectly. I think it would be the same if you ordered a queen size. One way to be sure the dimensions will be under the features of the mattress and you could measure the box springs to make sure they are the same. I hope this helps you. I really like the mattress.
2047605
Its two mattresses if you read the description below..."The mattress is available as a twin or full size by itself, but you can get even more savings by purchasing the Twin/Twin option and receive 2 twin mattresses or the Twin/Full option and receive 1 twin and 1 full mattress. If you decide to choose the two mattress option these beds will ship to your home in the same shipping box."
2179795
The one I ordered was a queen but it's 6 1/2 inches off the ground. So that plus the height of your box spring, assuming they're the same. I can't imagine they would be different. Hope that helps!
2232353
I have purchased several of the mattress in a box and I'm always amazed at the size of the boxes. just checked the box and make sure it is labeled right and you should be good to go
2118242
I love this mattress!!!!I bought the metal frame Amazon suggested with it and its amazing-no box spring needed!!!!Im still laughing at how this thick beautiful mattress arrived rolled and vacuumed packed and then morphed into a big fat fluffy mattress!!!My only regret was not getting it sooner!!!
1853117
When I ordered it it came in three boxes. But they may have shipped yours differently. I would open it and see and if it's not all there then call the company and let them know u only received one box.
1685706
Honestly, I think it's all a knock off. I didn't receive exactly what I ordered. The bed is fine, but I don't feel it's really "Simmons". I suggest buying a bed from an actual store so you can test it yourself, especially an outlet of some sort.
1584448
No, I threw the boxes out a long time ago, but they are medium box sizes and do not look anything like a mattress. I was very surprised when they arrived and thought I had the wrong shipment. Good luck
770902
No I didn't get a box spring. I did purchase a frame and put a thick board on it to give the mattress support and it has been slept on by several people who say they love it. Be sure yu get the right size frame as the one I purchased was a little short and the mattress hangs over the end but with the board the same length as the mattress its ok.
471703
It's shipped with three wood slats that screw in place and each slat has a support leg in the center. Just the three slats probably isn't enough support for a mattress without a box spring, but the lip that the supplied slats rest on runs the entire length on both sides of the frame, so you could easily throw some more slats in there (or a sheet of plywood) for more support.
1586468
From Amazon all I received was the mattress. (I already had a pump) So if you don't have one will need to order separately
740774
Hi Shirley, Well sadly it does not come with a mattress. When I first looked at the bed here, it never said mattress sold seperate. So, like you, I also thought it came with the mattress at the price they showed. When I got the bed I asked the driver where is the mattress.. I had to call Amazon and I told them that this was misleading and it does not state about the mattress not being part of the bed. What Amazon had to do was... Take off $299.00 from the amount of the bed and I had to order the mattress so it wuld look like it came together. It's a Lucid memory foam mattress and like the bed, I love it. This was the only problem I have had with Amazon. I want you to know that I am not telling you what to do here. I am only letting you know that the bed does not come with the mattress. I do believe that for the price of the bed, the mattress should come with it. In other words, pay for both bed and mattress together. I hope this helps you. Blessings. Emily
1330973
I hope that was a fluke. I just ordered the same ones! I didn't recieve them yet but if I get one pack I will definately feel RIPPED OFF! So, yes you were ripped off. Don't just settle, amazon is pretty good about taking care of you if something happens. A seller didn't send my product once and I wrote the customer a few times, I contacted amazon about it once and they credited me within 3 days. The process is pretty simple. Good luck. If you need help filing a claim let me know zzzseraphzzz@yahoo.com Good luck!
507583
thanx Leah!!!! im supposed to be recieving them tuesday i just didnt want to get the beds and the mattress ended up being too big lol
682904
I bought the crib for my daughter who is expecting twins. This matches the crib I bought for her first child and she would like the two to match. Is there anyway to exchange the crib spring? Have no idea why a black spring was enclosed with a white crib. We would prefer the exchange, please let me know if possible.