It all worked great until I had to get a new tower. It now copies okay but the "box" that came up on screen to tel it to scan now wont come up ?
1613303
I think you may be referring to the Dell Printer Manager. It may be one of the icons in the toolbar. Or, search your computer for Dell Printer Manager then put a shortcut on the desktop.
1613304
Failing all else, I'd suggest reinstalling the printer driver and all of the related software.
1613305
Hi Gaye V. I have not had to change toner as yet, so have not encountered the same issue. Will let you know if I do.
947792
I had the same problem and it wound up being the main box being bad. I was outside of the warranty and if I remember it cost $40 for them to replace it. If you are 1 year or under, they will repair or replace it free.
74751
David, I still have my 511ax in the Box, its been a year now .... One of these days I will open it and put it toghter ... still doing OLD SCHOOL with a rattail file....sucks :[
718538
From what I read on Samsung website it is a failure of the main drive. I would contact Samsung and see if they can sell you a replacement part or replace it if it is still under warranty. This printer has been the worst Samsung product I have ever owned.
2024978
I have reloaded and rebooted and they even sent me a new unit... to NO avail. It will not work on THIS PC yet it works on others. I even reformatted my hard drive!! Any thoughts?Error code: 5, 26
1584918
We ha a similar problem, after doing what Michael of Denver said, and talking to customer service, we ended up replacing the printer head. That fixed the problem, couldn't begin to tell you why.
1531683
The same thing happened to me when I first ordered this computer. I sent it back to Amazon and had them send me a new one right away, and the new one worked fine.
18240
Hey Michelle: I got one of those blue screens with all kinds of error messages on it. I could not go any further no matter how many times turned off and on the computer. The windows recovery disk did help, however it erases the drivers or software for your dvd drive and your sound and printer and all your other software like word, etc. The cd will work while the dvd portion doesn't. You will also need to buy a windows xp drivers disk which you can buy on ebay for about $10 in or to get your sound and dvd to work. Assuming you get your computer to work and it should, then you need to reinstall all your other programs including printer software. Best of luck, Elliott
646643
I would get in touch with the manufacturer or place where you ordered the item to see if the warranty is still valid. Not sure where I placed the paperwork from my tower.
1812096
yes I had similar problem. Asus tech support is a good suggestion. I put my original install disc in drive and installed or reinstalled programs not working well, worked like charm!
1242745
Hi Chase, Give us a call. The phone number is in the back of the unit. Our toll free tech support can help you trouble shoot. We suspected either you are using a low quality blank discs or your master disc need to be format, but we need to be sure. Thank you very much!
600158
Try another disk, if that doesn't change then possibly your missing or damaged driver for the drive. Other possibly the drive I'd bad.
1805394
Possibly, you should get codes or whatever to pop up. I would test it in another tower to see what you get.
1464530
What operating system are you running? Run diskmgmt.msc and check if the disk shows up there. If it doesn't show up there, you most likely have a faulty one. I'd try another computer and see if it detects it, if t doesn't, try and return it to Amazon for a replacement or refund. If it's too late for that, see if you can have it RMAed
1438404
If you have a second PC try installing the software and try again. It worked for me.
627306
Same thing happened to me........I lost everything :-(......get a scandisk or samsung SD card......I'm using a scandisk SD card rite now
1366181
When you installed it did you follow the instructions on the paper that came with it? I had the same problem until I followed each step which seemed to reset the printer.