I own one and one of the lower heating rods has warped upwards and the outer "casing" has even broken through. Has anyone else had this problem?
1642038
So far mine is looking great. No sign the heating rods are warping...ive had mine for a year or so.
1642039
I've had mine for a couple of years now and not had any problem. Very happy with the purchase.
1642040
I have not had that problem with this toaster oven I use it alot as a toaster and an oven but I did have that problem with the Toast Master I had for six years it had a feature where the whole inside liner came out for easy cleaning but when the elements warped so badly I could get that piece out. It is difficult to find a decent toaster oven unless you spend alot of money.
1642041
I had the same problem and thanks to MsG and Eve, I just came back from Bed Bath and Beyond with a new toaster oven. I brought back my 2 yr old cuisinart TOB-40 (without a receipt) and they gave me a store credit. I didn't want another Cuisinart so I was able to purchase a much nicer toaster oven.
1642042
Sorry to hear that. Mine's about three years old, and I haven't had the problem. However, if yours is still under warranty and the company offers to replace it if you pay the shipping, be warned that the shipping costs as much as a new toaster.
1642043
Yes - I had that exact problem, so it is clearly a defect. I called Cuisinart. My toaster was still under the three-year warranty, so they offered to have me ship it to them for repair. The cost for that would be about $30 - a $10 charge, plus the cost of shipping. HOWEVER, and I hesitate to include this here on Amazon, but... if you bring your toaster to Bed Bath & Beyond, they will either send it to Cuisinart for you (at no charge) or they will replace it. (They do carry the TOB-40 in stores.) Yes, for real. You do not need to have a receipt or have purchased the toaster there. I am not one to take advantage of a business, but they seem happy to attract loyal customers by taking care of issues like this. Of course, you can also see what Amazon can do for you.
1642044
We've had ours for just over a year and the same thing happened -- and I can confirm, it is a fire hazard, which perhaps is why the company will send another out right away. (I'll find out tomorrow what the policy is when I call). Thanks for all the suggestions. I bought mine on Amazon and will call there too. As others have written, if the damaged one must be returned, there's no use in messing with it as it's a wash. I'll keep fingers crossed.
1642045
Yes. It happened to me also. There's a three year warranty on it. Call the company. I had to pay $10 to have them ship me a new one. The down side is the warranty doesn't cover return shipping on the old one. When I went to the UPS office they wanted $62 to ship it back. I called the company again to see what would happen if I didn't send the old one back and they told me the new one wouldn't be covered for the remainder of the warranty. I don't care! For what it would cost me to send it back I could buy two cheap ones, so the old one was tossed!
185422
Mine has also broken after less than 5 months. Started only heating for a few minutes before shutting down. Now, does not heat at all :(
638291
I'm not having any problem with mine. I also have a glass stovetop. No suggestions.... Except to enforce to warranty.
468766
out of the box no problems, been using it for a few years and it has been fine. I do add a light coat of oil to the rods just to keep it that way. Have you tried that?...see if that helps.
1002689
Most likely the heat element burned out. Local repair shops would not fix it even tho still on warranty. Returned the unit to Oreck. They sent a new one which works ok.
579066
I have not experienced that with mine. Sounds like thermal expansion of metal. If its under warranty have it replaced, otherwise love it or leave it!
1436553
I too haven't had any issues. There are heat settings that you can adjust. If it doesn't heat up, you may have a defective unit.
1742256
have several of these machines. have not had an issue. buy a new one and keep cooking.
1065430
I know they caution against high temps but nothing on low temps causing warping. The best way to know would be to contact the company.
1153840
Our 6 year old unit stopped heating on the bottom only (the top still heated fine). No repair shops in my area would even look at it, so I decided to open it up. I removed the 5 small phillips-head screws which secured the bottom plate, and when I lifted it up, discovered that one of the leads to the heating element had come loose. I crimped it back into place with pliers, screwed the plate back in place, and it now works fine. While I had it open, I also cleaned out a fair amount of grease which had somehow gotten underneath the metal heating plate. My only caution is to be careful not to lose the tiny washers which sit underneath the plate where the screws go. Our 6 year old unit stopped heating on the bottom only (the top still heated fine). No repair shops in my area would even look at it, so I decided to open it up. I removed the 5 small phillips-head screws which secured the bottom plate, and when I lifted it up, discovered that one of the leads to the heating element had come loose. I crimped it back into place with pliers, screwed the plate back in place, and it now works fine. While I had it open, I also cleaned out a fair amount of grease which had somehow gotten underneath the metal heating plate. My only caution is to be careful not to... » Read More Our 6 year old unit stopped heating on the bottom only (the top still heated fine). No repair shops in my area would even look at it, so I decided to open it up. I removed the 5 small phillips-head screws which secured the bottom plate, and when I lifted it up, discovered that one of the leads to the heating element had come loose. I crimped it back into place with pliers, screwed the plate back in place, and it now works fine. While I had it open, I also cleaned out a fair amount of grease which had somehow gotten underneath the metal heating plate. My only caution is to be careful not to lose the tiny washers which sit underneath the plate where the screws go. « Show Less
1859303
I have never had this happen to me. That sounds like a defect. This grill can handle high heat very well. Maybe you should return it?
2264009
I bought this skillet to replace one that warped. I assume it warped from using it on "Hi" heat when it is suggested by the manufacturer no to do this.
1349462
When i put mine in the dishwasher it came out a bit deformed. it seems that parts of it melted or shrunk from the heat.
768686
No problem with ours - we did change out the old electric socket for a new one though. The old one was slightly loose & pretty old. We have a Heat Surge Accent also. These heaters are awesome!
1921225
NO WAY!!!!!I've used this roaster at least 20 times....even broiled steaks with it. IT is not supposed to warp. The casting on that should hold its shape forever. If it warped it is a manufacture defect and you should demand a replacement.I believe it has a lifetime guarantee.
1973926
Mine has warped at the ends. Not safe without adding material at the ends so it doesn't trap a foot and chop it off. I have five of them and they all have done the same with warping. My bottom tray is not staying in place either. the track at the bottom doesn't hold it in place. Will be looking at a different brand.
697314
I had one that had a burned part too. Since I don't know what caused the part to burn out, I did not trust replacing the part.....just replaced the whole unit...not expensive to do that, and I trusted that more.