All the steam comes out of the sides of water pan. ANy tricks??? This is my second one not happy so far
1611627
no problem with steam coming out of water pan. Are you setting the heat too high ?Lower the heat, it only has to stay cooking !
1611628
I super love mine. Never had any troubles with it. Do you have the bottom in the slot section properly. Ask if you can return it.
1611629
I've not had that problem with this stainless steel steamer. With an older aluminum one, I found that if I rotated the pans I would get a better seal and the steam would stay inside, where it really needs to be. I'd contact the manufacturer (you've probably already done this) since the fit must be defective. Also, there are several canning sites--one in Georgia, one with Oregon State University and another through Utah State University Extension that may have some advice for you. You could create a better seal with some kind of a rubber ring, but that would be a bothersome fix.
1611630
I super love mine. Never had any troubles with it. Do you have the bottom in the slot section properly.Ask if you can return it.
1611631
I am having the same problem, 40 minutes of water boilng and apples are still cold to the touch. Did you find a solution or did you contact amazon for an exchange? Very interested to hear what you did to solve problem.
1611632
I have the same problem. My husband noticed that the bottom pan is not round and leaves a gap and the water escapes from the sides and spills all over the stove top and none gets to the berries. So (don't ask me how I figured it out) I stuck a fork in the side of the colander potion which allows the steam to enter the berry holder portion. The second time I had to stick two forks in the side of it. Go figure, I think we should send them back as they are defective. I bought one for my daughter and thank goodness her's works.
1611633
not sure, but be sure that the handles of the pot are all lined up ... it makes for a good seal. With the lid on, the steam will only be forced out to release pressure...it will still work to enhance the 'steaming' of the fruit or whatever you are trying to juice. I had no problems with mine and am very pleased with the two quarts of juice I go without all the messy dripping and long process. I hope this helps
1585746
I have never tried to steam with it, just watch the temperature, make sure you don't set it too hight. Make sure the heating element is submerged in the water at all time, so that the element dose not burn out. Don't let the water steam away and expose the element. (It works great with a Turkey)
957514
My suggestion is that you check the seal on the lid and make sure that you are seating and locking the lid on properly. As far as the steam making a mess---you are probably not letting the pot cool down enough before you release the pressure. Please, read the book!
1502702
Jack, I didn't notice that effect with the one I'm using, I would guess perhaps the problem migth be happening due to overheat the pan ! Since I bought it I took very serious the recomendation not to heat it too much and not too fast. Hope this help
2199535
I have never had this problem before so I'm guessing that there may be moisture between the bottom of the pot and the hot plate? I would make sure that both the hot plate and the bottom of the pot are completely dry. Also, if you are over-filling the pot and water is seeping over the edges, that might be an issue. Try not to fill the pot too high. At any rate, this is just a guess since I haven't had this problem.
281704
This is not normal mine has lots of steam coming from it. Make sure the piece that goes over the heating element isn't pluged - just take out and rinse it off. Hope this helps.
125970
It sounds like some water has leaked into the unit making it unstable. I've had this problem and discovered that the seal around the top was the problem.I actually had to pry it open enough to get the water out and then re glue it. Good luck.
776389
just got mine out of the box and i'm having the same problem. the filter holder is hot, the steamer seems to be working, but water isn't going through. i thought i tamped the grounds too much, so i have now tried with a loose tamp and with no coffee grounds at all. All I get is a horrible noise. I'm very frustrated!
740351
Make sure the green light is on, if you put too much water in it will spray out water first and then the steam will come after. Also make sure your tube is properly connected to the machine as sometimes this will cause it to not work properly.
1071666
Steam always comes out. I have never had to press the steam button. Are you cleaning the iron at the end of each use?
1604159
Mine stopped steaming so I just use it as a damp mop. Tried white vinegar to clean it but did not work
1572113
The first one that I got did the same thing, would not brew and I had it replaced. It seems the water is not dropping to the bottom of the resorvoir. When trying to brew a single cup, I would get error messages because of this. Lousy production control is what I think. My replacement is working fine tho.
518583
I have the same issue, it would be nice to receive a replacement egg pan. i also asked if there were replacement parts available. no answer to date / I did clean off the bubbles and the pan still works.
1386261
I have not had any problem with mine. maybe try rinsing it with reasonably hot water and pumping hot water through it. I still am really happy with mine. good luck!
1828955
Try using the pot as a water-measuring device. I found that the water-level window can be deceiving--it gets fogged up making it difficult to see the real water line. If you add too much water it leaks out through a little whole on the back of the unit and puddles around the bottom.
946545
I never had that problem. Did they clean it out before using it? The guide suggests steaming water by itself before 1st use.
2051568
my steamer does the same,, i was very disapointed because it happen right in the first use,, i fell that it was just a wait of money,,please help