Have they improved the packing for shipping this product so eyeshadows are not destroyed?
1630353
I bought this about 3 months ago and only 1 of the colors was superficially damaged, and I bought this from central América, so I'm pretty satisfied with the packing.I hope this helps :-)
1630354
I just received mine, and three of the "color dots" in my top left square were broken. (A green, a cream, and some other color.) Not completely demolished, but enough that it wasn't just a little dust that was loose; there were chunks.
1630355
Two of the dots were a bit cracked but better packing I don't think would have helped. It's in a box surrounded by foam and the item itself by bubble wrap.
1630356
They packed it great, and mine came intact. I think it is just a matter of the delivery person's carefulness.
1630357
There was absolutely no issue with the product I received. Everything was in tact so yes. I've ordered a few products from them and they were always in tact.
439177
No! The same thing happened to us. The shades come in a separate box. We had to return and reorder.
1236967
There was no damage to my set. The box for the table was slightly banged up but the table was fine thanks to the Styrofoam packing. I checked everything before I signed to accept delivery. I love this set. We had family visiting this weekend and it was nice to fit everybody around one table.
1921867
Hello, I would rate the packaging as about average. What I would consider is if you have had packages in the past that look to have been treated above average in harshness when they were shipped to your location I think you may have an issue with this packaging. I did have a slight damage to one of my boxes but not product damage but I can see where this packaging would not hold up to an above average level of treatment. Normally boxes shipped to my location have not seen any damage.
305417
Hi, my eyeshadows didn't have a strong smell, I suggest you exchange it, because some time the batch might be different
1088113
I'm sorry to say mine are still packed away, due to a move, and I don't recall. BUT when I received my one, it was damaged upon arrival. I had not unpacked it right away. They only cover damage for seven days so be aware of that. I know it is a nicely made product. Well worth the money if not for my unfortunate piece that was delivered damaged.
764993
Thank you for your question. I am not entirely clear on the nature of the question; however, if you are asking about the possibility of the item arriving in anything less than mint condition then please be advised that we cannot force the postal service to handle every package properly -- damage does occur on occasion. Still, we have a success rate of over 99% for items arriving as described. We ship the item in a sturdy cardboard shipping tube that should protect it sufficiently while the package is in transit. In cases where an item arrives damaged, we generally ask the buyer to provide us with a digital picture of the item and the shipping container so that we can confirm the damage. Once this has been taken care of, we generally send a free replacement if we have ne in stock or issue a full refund for the order if we do not. Please let me know if I can assist you with anything else. Thanks Matt Bananaroad
1695851
Well, when I bought it, it didn't have anything saying damaged packing. But if I understood correctly, it ís only the package that may be damaged, not the piece. Anyway, mine arrived in perfect condition.
2177376
Mine was ok, but it's a big box and has no styrofoam, so the order may be damaged in transit. I think they should use Styrofoam or other material for protection, however the plastic is hard, certainly there will be no problems. I hope there are no problems !! :)
208171
The boxes I have gotten are sealed. I have never had an issue with this product. I used to buy it from the dermatologist so I know what to expect.
2258136
They were just loose in the box, and the packages thrown in. They weren't damaged, but thought it was kind of weird coming from Amazon. They have good stuff. It said EL on the wrapper. Hope that helps.
2257037
Uggh... I cannot remember, but I want to say no. Meaning, I think it comes wrapped tightly with protection, but no nice box for the polishes themselves. Only the outter shiping Amazon box.. You can wrap that up for the gift. The colors are amazing, but do not stay on my hands well. Chip off very easy from day to day tasks. Stays on my toes just fine though.
372827
I'm not sure... The biggest packaging that I have stored in it are the maybelline lipsticks
145757
cooldad65 answered this perfectly. My bag came wrapped in shipping ceran wrap to prevent bag tearing.
1368337
I am pretty sure mine did, the lotions did not come loosely packed, it was in a some type of box.
1989634
No not at all! They smear and before u know it ..........gone! I was really disappointed, I have brought lots of cheaper eyeshadows and they were great.
1547601
My boards did not arrive damaged HOWEVER; the shipper should package them with styrofoam corners, in order to absorb any trauma caused by sh/hdl.