remote screen blank &amp; tried to fix with Logitech rep. Rep said remote dead. Remote in perfect condition. Worth buying new battery 1st?
1633330
Buying a battery might be a cheap fix. Make sure the charging unit is plugged in and it lights up when the unit is placed in the charger. If the unit is new, send it back.
251567
I agree. Send it back. Mine has been perfect. Changed the battery once and it works great.
1153596
Dale, Mine worked fine out of the box. I would like to suggest that the battery in the remote might need changing. Other than that, the only thing that is possible is turn it off, unplug everything to let it reset and plug it back in. If this doesn't get it something is busted and the unit has a decent warranty.
1841151
We've had our Harmony 676 for about 3 years. I replaced the batteries early in December and got the "replace batteries" message again before the end of the month. Maybe the batteries weren't very fresh. That's the fastest the remote has used batteries.MJH
2018119
Two thoughts first press the red button on the top of the black little box where the power cord attaches to the LED Board. It should come on immediately; unless something is seriously wrong with the board. Then check your remote control open up the battery compartment there may be a piece of the plastic tab still in there or the battery may have come loose during shipping. If you open the battery compartment and there's no plastic in there and the battery is in the proper place you may simply need a new battery. Mine has been up and running since day 1. If none of these seem to be the problem I would return it for a replacement. Good Luck. Two thoughts first press the red button on the top of the black little box where the power cord attaches to the LED Board. It should come on immediately; unless something is seriously wrong with the board. Then check your remote control open up the battery compartment there may be a piece of the plastic tab still in there or the battery may have come loose during shipping. If you open the battery compartment and there's no plastic in there and the battery is in the proper place you may simply need a new battery. Mine has been up and running since day 1. If none of these seem to be the... » Read More Two thoughts first press the red button on the top of the black little box where the power cord attaches to the LED Board. It should come on immediately; unless something is seriously wrong with the board. Then check your remote control open up the battery compartment there may be a piece of the plastic tab still in there or the battery may have come loose during shipping. If you open the battery compartment and there's no plastic in there and the battery is in the proper place you may simply need a new battery. Mine has been up and running since day 1. If none of these seem to be the problem I would return it for a replacement. Good Luck. « Show Less
2095729
I just replaced my replaced my broken remote with a new one. All I did was look in battery compartment and set dip switch to match the setting on the broken unit. Works perfect...
369163
Troubleshoot: *Make sure the clear protective tab is removed between the battery and the battery cover.* Use brand new name brand batteries to provide enough power for the remote to communicate with the candles.* Contact us directly if you still have an issue. Thank you.
1739399
I had the same issue. Basically the batteries are not connecting properly. It is a very poor design. The fix is simple thankfully. Removed the batteries and use a pair of pliers or whatever you have and grasp the center of the battery terminal coil and pull it outward. This will stretch it into a position where it can actually contact the battery and hopefully will work. This did work for me. You will not need to take the remote completely apart, just remove the battery cover and the batteries.
1025119
I had no issues with the one I got. I was able to program the remotes as per the instruction manual. The new board fit exactly where the old one was. Sorry to hear yours may be defective.
1162797
1) Did u remove the Battery protector from the remote?2) Are you in remote release Mode?3) Test it from prximity
560133
My remote control didn't come with a battery!!! What type does it take?????
1137874
I just responded to the question and I should have read the other answers first. From them it is probably a safe bet that your problem is the logic board. I would start there and try the replacement yourself. Not knowing your background I don't know if you are comfortable with this or not but it is fairly easy. And as I said their customer service is very helpful. I did have to reprogram the remotes but that is a cinch. Customer service walked me thru adjusting the stops, they said this is needed about 50% of the time.
473501
I bought a refurbished unit and the remote worked fine. I think I would return it if it's not functional.
167613
Never tried to open the remote, but have you checked the battery or tried a new battery? Mine was acting screwy until I did this.
235858
Double check the batteries in the remote, to be sure they are in correctly. Mine is working great, and I love it.
506199
P.S. Are you sure the problem you're trying to fix is the Receiver in the unit and not really a bad remote? Have you checked battery, reprogrammed, tried a different remote?
492715
I would take the remote apart and see if a wire just came loose because they're too new to have the battery died on you like thatand if you do find out that the battery did die if you cheaper to replace the battery since you already have the park by any other replacement pieces other colors or the remote