I can't get it to close no matter how I orient the magnet. Could the sensor be defective? I see the sensor open on my 2GIG panel.
1610674
It is possible. Try moving the magnet around all sides of the door sensor and see if you can get it to show as closed. You may also want to delete and then add the sensor back to the panel.
1610675
Make sure that it is setup as a non wired sensor. If this setting is incorrect then you will see behavior like this.
1610676
You may need to put a padding btw one side of the sensor to make it even. Both parts must be really close.
1691159
Just rotate it and stick it using the other magnets. If that doesn't work, just zero it out on a level surface and try reading it again or you can always use the manual and recalibrate it.
777094
I could be an overheating issue.....when left in the on position for awhile it generates so much heat it turns itself off. I now have one that wont stay on more than 4 seconds on high and around 30 seconds on low..then the overheating sensor shuts if off. It seems once this happens it will always shut off instantly going forward.
543231
I thought my battery was dead, but was not. I initially had to fidget around several things. The bottom part on right fork has to be tilted in towards the wheel to get as close to magnet on spoke as possible. Spin the wheel a few times and check how the magnet travels past the sensor. It has to be close and on specific path or it won't read. Once you adjust magnet to get right path on spinning and sensor is tilted in a bit and positioned correctly, you should have success. It took me a couple tries, but once you have it, no problems.
1189915
I don't know either. I tried to keep it open by placing a straight pin in the opening but now I can't get that out either. It is a problem.
2053762
same problem, im sure it is due to the sensor that reads the return air temp. my wire has moved, getting erratic readings too. long yellow wire in the unit, not sure where it should be mounted though
1172672
Did you try pressing the "-" icon on top? You may need to do it a few times. Other than that you may be right that the sensor is the problem. Contact the company if the problem continues.
2265182
I had the same problem...you have to rest your panel. Google your panel and you should find instructions to do so.
702526
I really don't know if I can help. We didn't receive any message like that. I would take the battery out and check all the pins. Make sure it is going into place and locking on both sides. Hope that helps but sorry, just didn't get that message.
630957
You may have to shim the alarm out to meet the magnet. The alarm unit and the magnet unit must be in fairly close proximity.
1717309
I think you should return it. Mine closes tight like it should. You must have gotten a defective one.
2270834
The sensors might be dirty or perhaps the unit is too close to a vent or air source. I took the front panel off of mine and blew on the sensor then relocated it slightly. It hasn't happened since.
2205094
Make sure you have magnetic track installed on the opposite side. The magnet should connect when the screen is closed&#128512;
1822787
Did u calibrate it to the propper wheel size? Is the magnet within one CM of the sensor? Does the digital display sit above the sensor with its back facing the sensor? Did you check the battery in both units?
1389201
It's not a magnet, but mine stays closed - if your case doesn't stay closed - perhaps it's defective.
1906658
I had the same problem. The valves close with magnets. You may need to use the program unit to manually open and close it rather than the knobs to get the magnet to close.
749532
Ours had the same issue. I had to push the buttons harder each time to work and then eventually nothing worked. Ordered a new wall mount and worked immediately. I checked wires too thinking that would be the issue. I think they just have a certain lifespan.