MFC9840CDW: paper feeds into the printer just fine(from all trays) but every page jams (from all trays) as it exits the fuser... initially I got a "paper jam inside" for each page but now I get a "print unable 32" MFC9840CDW: paper feeds into the printer just fine(from all trays) but every page jams (from all trays) as it exits the fuser... initially I got a "paper jam inside" for each page but... » Read More MFC9840CDW: paper feeds into the printer just fine(from all trays) but every page jams (from all trays) as it exits the fuser... initially I got a "paper jam inside" for each page but now I get a "print unable 32" « Show Less
1623817
Sounds like you need to have a technician check it out. I have had this printer for a little over 2 years of daily office use and have never had a problem with jams unless I try to stuff too much paper in the bottom tray.
1623818
Mine did that and I did everything... Finally, I found it was the paper I got on special at Staples.... It was sticking up someway.... I switched to another brand... worked fine...
1623819
We have two of these printers, and have never had this problem. Have you been using the printer for a couple of years and suddenly this is happening? We had an HP printer which developed an issue like this, and the solution involved replacement of a major component (like the fuser, I think.) Definitely not worth it to repair. One thing to try if it is a newer printer is to look around inside carefully for bits of packing material that got overlooked during the set up (or maybe during manufacture). I was looking at the paper feed tray for our old printer a few years ago and noticed a couple pieces of tape which I hadn't removed from the insides but were clearly not meant to be there. We have two of these printers, and have never had this problem. Have you been using the printer for a couple of years and suddenly this is happening? We had an HP printer which developed an issue like this, and the solution involved replacement of a major component (like the fuser, I think.) Definitely not worth it to repair. One thing to try if it is a newer printer is to look around inside carefully for bits of packing material that got overlooked during the set up (or maybe during manufacture). I was looking at the paper feed tray for our old printer a few years ago and noticed a couple... » Read More We have two of these printers, and have never had this problem. Have you been using the printer for a couple of years and suddenly this is happening? We had an HP printer which developed an issue like this, and the solution involved replacement of a major component (like the fuser, I think.) Definitely not worth it to repair. One thing to try if it is a newer printer is to look around inside carefully for bits of packing material that got overlooked during the set up (or maybe during manufacture). I was looking at the paper feed tray for our old printer a few years ago and noticed a couple pieces of tape which I hadn't removed from the insides but were clearly not meant to be there. « Show Less
548612
There is a paper thickness adjuster when you open the back of the machine that might help this problem.
1623820
Hi Cathy, I didn't have this exact problem with the printer but here is how I have fixed the problem in the past. It is usually from a dry atmosphere. Try buying a smoother higher quality paper. You can keep the paper in an area where the air is more moist and this may help. The other remedy is to take a sheet of Bounce and tape it (all four side) to the bottom of the paper drawer and if you open the back find an area on the door and tape a sheet there. Hope this works for you.Jeff
1623821
there may be a paper caught inside, or a piece of a sheet. double check all clear? hope this helps! we had a ripped piece inside that caused this until it was cleared.
1623822
I've had paper jams with a couple of my printers. If you can access the rubber rollers that move the paper through, take a cloth dampened with 409 and clean the rollers. See if this helps. It fixed my Konica Minolta (my favorite one) about 2 years and the intake of this Brother Printer and it stopped jamming.
1623823
I had a similar problem but without the "print unable 32" message. Replacing the transfer belt fixed my problem.
1127535
I never hade that problem!! The problem I have had is the printer will not grab the paper I have to feed it the paper.
2108695
There's a slit in the back of the machine. Guide paper into that slit and press the "feed" button in the front and it should go in. If it doesn't, make sure the paper edge is even and hold the paper going into the slit firmly while pressing the feed button. Hope that helps.
569789
I already have had this printer for appro 10 yrs. Has been very good & reliable until now. Was having the same problem. Found new driver. Added cartridge. Added paper (of course). No paper stuck in the feed area. Finally talked to a tech that I trusted - & he told me that this printer was past it's lifespan. So I have bought a new one - sometimes you just have no choice. You could take it in somewhere - or have someone out, but it would probably cost more than the printer. Sorry.
1201616
I have not had any problems with jamming. This is the slowest printer I have ever seen and has many other negatives but I have experienced no jamming paper problems.
541417
Franklin, I bought this printer a year ago and my problem is annoying paper jams, over and over and over..... which means I have to remove the back and extricate the paper. As far as your print head is concerned, I experienced that once. I turned off the power, unplugged the printer, removed both cartridges and waited about 20 minutes before powering it up again. The printer seemed to recognize that it was missing the cartridges and immediately rebooted to receive them. In the final analysis, I have regretted this purchase.... good luck. BILL
1152422
I wish I could help you. It is not a good printer, I have other problems. I wish I had returned it.
1766382
Maybe you can find an answer from the manual you can download. I bought one of these printers and had to return it and purchase another one that works properly. Sorry I can't be more helpful.
2007609
I've had one for about 3-4 years and just attempted to print business cards and have tried to print card stock in the past. Neither work. Putting in just one sheet at a time and using the premium matte paper setting didn't change anything. Any way I try the printer says out of paper / paper jam error and neither is true. Very disappointed on this part of the performance. Rest has been fine.
1842298
I had to upgrade to the next closest model when my old printer died, but this one is very similar. If you lift the lid, there should be a black handle on the large plastic piece that hold down the paper near the back. lift that, and release the paper that is jammed. Then make sure to clearly press the black piece in place again, and it should work fine. Your manual should clear up any questions as well. Good luck!!
2083771
Since I'm not with the printer ... at father-in-law's house .. not sure. But if he was having paper jams I'm sure I'd have heard about it (see him almost every day). However, sometimes copiers are sensitive to paper direction. Try turning the stack over. In the past paper had to be put in the tray a certain side up and the ream wrapper actually had an arrow showing you this. If I find out more I'll let you know.
1073859
As much as I would like to help, I'm afraid there is not much advise I can offer. If you have the device on the rear of your printer that permits printing on two sides of the paper, I suggest removing it and looking for any paper stuck in the device or up in the printer itself. Be sure the reversing device is reinstalled ind latched well. There is not much more that I can suggest. Bob
731269
I had one of those years ago. It worked great...until it didn't. It developed a thick black line that ran down the BACK of nearly every page printed. I cleaned the bottom plate, the print head and anything else I could reach without disassembling it. (multiple times) I read dozens of Internet blogs trying to find a fix. I finally threw in the towel, bought a new printer and dropped the MP500 off to be recycled.
1246159
+1 for scrubbing the 3 pick-up rollers with WD40 and a coarse, lint-free cotton cloth. I got to the point that every other sheet would say "paper jam tray 1", and the paper was either not pulled out of the tray, or maybe lifted just a tiny bit. I cleaned up all of the dust I could find, and then cleaned the rollers with a damp cloth like Brother suggested, but no change. Here's exactly what I did to fix it: * I moistened the cloth with WD40 - (don't spray inside printer or you'll get drips) * I scrubbed sideways on all three rollers (one grey, 2 black) * feed 1/4 turn, then scrub again, all the way around. * Repeat this cycle a second time, just for good measure. * Verified no greasy, oil slick left on any of the rollers * I scrubbed over the tray pick-up pad. * Reinstalled paper tray and everything is printing like normal
1862140
Huh? Another answer says there's an extra tray in the rear of the printer for card stock. Not on my MX472. And no mention of it in the on-line tutorial. The only way mine prints is to feed them through like paper. Am I missing something?
535353
I don't understand. Anyway, we replaced the fuser and only got a few more months of use on the printer. If you have the funds, replace the machine --the newer features make it worth it.
418890
Not sure if this will help but....after removing jammed paper be sure to look in the back side(after removing cover) to be certain all existing paper has been removed. We had a similar issue after about a thousand sheets and it turned out that a piece of paper was jammed and wrapped around the feed roller.