Question to seller - do you still have the older packaging, with "cracked" top?
1631182
Dear customer, Thank you for your interest on our item. No, we do not have older version because Tonymoly changed packaged few month ago and they do not provide old version anymore.If you are looking for old version, that's fine. But, it has shorten expiration date or been stocked for as long as more than few months ago. For that reason we recommend the newly packaged product. If you have any further question, please let us know.thank you and have a great day!
1462129
Yes original packaging. It's been awhile but I remember the time being over 2 hours. Even after months of not in use.
159084
It's been a while (June) but I don't remember it being in a plain white box. I wouldn't like that either!! I'm pretty sure mine was regular packaging. Sounds like you may have gotten a dud... :(
596162
No. Mine dtill looks brand new and I use it almost every day. I would highly recommend this product. Very pleased with mine. Hope this helps.
1653718
good morning my friend, well i'm having problem because they sold me an item and it came damage. i'm waiting for a new one but it hasn't arrived here yet. i have almost 2 months waiting.
1447034
Yes. The one I currently is cracked in one of the corners. Depending on the cost.
2201711
I used my container this morning and the lid cracked. It's only been used a few times since I got it a year ago. Very disappointing.
318131
Dear Peter, I can't aswer that question as I don't have the packaging anymore. :(
1277614
Hello Christine,It sounds like you have something that is cracked or damaged. I would call Amazon and request a replacement. I hope this helps.Dwight
1690398
When I bought one then (it was a long time ago), it arrived new. Hope it helps...
258396
Mine was used and it was in great shape.Couldn't tell it was used. Top is great.
1373522
Sorry but I don't. I cant even go and look on the packaging because its been mailed out to a family member long ago and I am sure that the original packaging is gone.
1584861
To my awareness, individual parts are not sold to customers. If the base arrived cracked, your best path is working with the seller in obtaining a replacement. If the base crack was caused by the shipper, please advise the seller.
1868545
You can call the company and tell them it's broken. They have a lifetime warranty. I wouldn't tell them you just moved in ...just tell them the top broke....that's the truth. ..The top is broken.
247141
I just got it in the mail today. but sadly the clear seems to be the same finish as the standard :| bummer I had to break the packaging seal to check, now it's probably not returnable. oh well...now I have a replacement at least :)
965699
Mine was cracked too...and the red handle was missing. I didn't even realize it was missing until I got a larger one later. You might return it but mine works fine and the crack never got worse.
1210660
I listed one for sale. It is brand new. My husband broke the jug before we could even use it and we had to purchase another one. So we ended up with an extra lid. The listing is on the product page.