The light buld isn't working - it has brand new batteries, but still doesn't light up. What can we do? It was a Christmas gift.
1624125
I ordered the same thing but it worked just fine my kid loves it. Maybe return it for a new one.
1624126
Mine worked fine. Maybe its the light bulb that needs to be replaced. I don't know how to do that. Return it if you can.
1624127
I had the same problem the screw was stripped that held the battery so no connection. I returned it!
334400
Hi Deana, yes there is always the possibility that it might be broken, but just in case it's not, try new batteries first. If it still doesn't work, then send it back and get a new one.
886325
Ensure the batteries you tried are new, try resetting the unit. If that still doesn't work send it back for a new one. We have had our for 5 years, I believe we did have to send it back for a new one and have had no problems since!!
1062409
It must be defective or you didn't turn on the switch that turns on the lights. The switch is on the underside of the disk in the middle. Maybe the batteries aren't good. Check for that too! But, you do have to turn on the lights for it to have lights.
1312178
The flashlight is poorly put together. You should unscrew the top of the flashlight and check the button. That was wrong with mine.
447180
Eileen-Marie,I just checked ( I never noticed before - go figure) it does not light up. I guess I'm just always in the dark so it doesn't matter...
121151
Hi Nick I'm Thomas I had no problems with the light thou I only played with it for a short while(It's a gift for someone) the easy check the bube if you know for certain that the batteries are good. also stretch the springs a bit for good measure Those are my thoughts about your device good luck. Thomas
1225572
With our as soon as we turn the switch to the "ON" position it lit up. If you have brand new batteries in it I'd send it back for an exchange. We love ours. Good luck!
1968236
Check to make sure batteries are installed properly and are not faulty. If it still doesn't work return to the place of purchase and let them work it out for you. If faulty will need to be replaced.
1497077
I have one and the light meter worked for about a month after i got it. The light mustve died or something im not sure but i know its not the batteries.
708498
The blue light is not supposed to flash at all. I have had my unit for several months now and have not seen any indication other than a steady green light. You should attempt to replace the battery ( I use lithium in mine ) , reset the unit, check your connections and make sure there are no loose wires and see how that works.
632562
Mine was a gift for someone else also, but it won't light up for some reason.
653240
All I can suggest is to check and make sure you're using brand new batteries and that they're inserted properly ie + & - at proper ends. If its not a battery problem then I'd return it for either repair or replacement. The one I bought my son at Christmastime works great and he loves it.
1422009
Same Here Patricia. We just got ours last week and we let it sit for hours then turned it on and nothing!! It won't get cold, won't turn on and if it does have a light...it's not working either. I'm sending it back. Good luck with yours.
1044151
check the batteries first. and then make sure the wiring was not or has not been damaged.i collect toys , and that is 2 things I always look for before putting them battery free in the box for storage. and one other trick is do not use a cheap battery. I always put Duracell, in and also jusy because the battery is new does not mean much. I have bought new batteries that did not work. if that does not help, you may just have to return him and find a new one, which when children are involved, I would say he had to go to santa to be fixed , and only santa can do that. that also gives you a chancr to get a new one after Christmas. I know that was not what you were looking for but I hope it helps check the batteries first. and then make sure the wiring was not or has not been damaged.i collect toys , and that is 2 things I always look for before putting them battery free in the box for storage. and one other trick is do not use a cheap battery. I always put Duracell, in and also jusy because the battery is new does not mean much. I have bought new batteries that did not work. if that does not help, you may just have to return him and find a new one, which when children are involved, I would say he had to go to santa to be fixed , and only santa can do that. that also gives you a... » Read More check the batteries first. and then make sure the wiring was not or has not been damaged.i collect toys , and that is 2 things I always look for before putting them battery free in the box for storage. and one other trick is do not use a cheap battery. I always put Duracell, in and also jusy because the battery is new does not mean much. I have bought new batteries that did not work. if that does not help, you may just have to return him and find a new one, which when children are involved, I would say he had to go to santa to be fixed , and only santa can do that. that also gives you a chancr to get a new one after Christmas. I know that was not what you were looking for but I hope it helps « Show Less
510460
Sounds like a defect, I would contact somebody and get a new one. Hopefully they'll take care of you because this is a great light. I ordered mine months ago and carry it with me everywhere and it works like a champ! I haven't had to change the batteries yet either!
1677621
Did you just buy it? If yes let the charge waste all the way and when it is done put it on charge if it charges it then the charge works but the light feature is defective. You can always contact the seller and request a replacement and if it was sold by amazon call them and tell them that you are disappointed and you want a new one with next day shipping at no charge and they will accept because it is their fault. If it is a 3rd party seller ask them to ship one at now charge to you and if they say no then threaten them with a 1 star rating. Good luck