We just got this and loved it! We had it for two weeks and lightning struck it! Is that covered in the warranty or do we have to pay for a new one?
1630531
You can try to return it, but lightning is probably not covered by limited warranty.
1630532
The OBi100 has a one year warranty from the manufacture but if you only only had it for 2 weeks Amazon may replace it for you.Note that the issue may only be the 12v power supply that went bad, so check if you have a spare from another device.
1630533
The OBi100 has a one year warranty from the manufacture but if you only only had it for 2 weeks Amazon may replace it for you. Note that the issue may only be the 12v power supply that went bad, so check if you have a spare from another device.
1638033
A lightning strike wouldn't surprise me at all. These units are prone to that, since they are metal and outdoors. Definitely do not mean to insult you, but did you check the breaker? Ours trips sometimes. If you did check the breaker, then your board may well be out? Do you see any dark or burn spots on the back of the board? You'd have to check with Goldline to verify, but I think the sticker contains the model and possibly the serial number. What is the code printed after "PN:" on your board?
1317395
Our charger stopped working (in the middle of the night) so I called the company and they replaced it. I'm sorry that I can't remember if I had to pay extra for it or if it was covered by the warranty.
803868
No problems after over a year. We also live at 7700 ft in the Rocky Mountains where we get lots of lightning. I do suggest you run a ground wire to a ground rod. This will only cost you around $20-30 for the ground rod, wire, and the connectors but will ensure that in the case of a lightning strike to the turbine the lightning is discharged to ground. This will protect your investment better than an insurance policy ;) Also if you are in a high wind area I would get a higher wattage turbine since this one is constantly trying to slow itself in our wind. 20-30 mph with 50+ mph gusts.
591577
Buy a new one. When these have anything go wrong, it is cheaper to buy a new one than try and fix. I had problems with the light on mine, and it was not the light, but something in the wiring. I purchased a new one from Amazon. Very happy
824663
I thought it was supposed to be new, but I got a used one, and as far as I can tell, no warranty. The seller apologized for sending a used one and offered to resend a new one very promptly. So you should be getting a new one regardless!
599928
You bet!! Replace it as soon as you can. The hot could cause sparks, then fire! Good luck!
1835421
I have had mine for 2 1/2 months & it seems to be holding up. It should be replaced free of charge. If it were "me" I would have them send me another one.
108748
Sorry. Neither AMAZON'S product page nor the lamp's packaging says anything about a warranty. I guess we take our chances. If it is a new purchase, contact AMAZON, they may let you return it.
1637719
I'm not really sure....but for as cheap as they are I usually buy 2 or 3 at a time and replace when they get fried by lightning. I usually don't bother with warranties.
1642044
We've had ours for just over a year and the same thing happened -- and I can confirm, it is a fire hazard, which perhaps is why the company will send another out right away. (I'll find out tomorrow what the policy is when I call). Thanks for all the suggestions. I bought mine on Amazon and will call there too. As others have written, if the damaged one must be returned, there's no use in messing with it as it's a wash. I'll keep fingers crossed.
1033618
I have not had a warranty issue. However I do not think there will be an issue as the light is very high quality. Had mine for over a year. Also the company is in Ca and I already ordered something from them, a wall charger or helmet mount, and the were pleasant to deal with. By the way I have found the helmet mount to be extremely useful.
1311897
I called the company and they replaced mine even though it was out of warranty. I wanted them to know that mine was not turning off and it was a fire hazard and not only did they replace it, but they extended that warranty for a whole year!
659002
Contact the company to get it replaced. It has a lifetime warranty, but I'm not sure that covers normal wear and tear.
1235684
I just came home today and saw that one of my Livewire devices burned out during a lightning storm. This is unacceptable! They tell you not to connect them to a surge protector, yet they don't protect it against surges! How very convenient, that way you have to buy more of the damned things from them.
306709
You have to contact the company, send them pictures of the damage or issue. They will make a decision and unfortunately will only give you 1/2 the credit towards anything on their web-site with the exception of newly released items. It's not much of a warranty, but in my case I broke the plug off is yours is a manufacturer issue they may give you a complete refund or new set. All you can do is contact them and see what they say. Be nice and maybe you will find favor with them. :0-{) Peace The Ronman
1813665
It should be covered under warranty. Call the Philips help line and explain your situation and they should be able to help.