Unit will not retract
1639530
Mine has also had a problem with that at times. I just pull it futher out or all the way out to get it to retract again. Ours is away from the faucet and it worked fine until we changed the water hose we hooked up to it. So I don't know if that is the problem.
1639531
Something I do is cut the water off and squirt the water out of the hose to relieve water pressure prior to returning hose into unit. I have 2 also and only one seems not to retract like it should and I believe there's a way to take it apart and make spring tension tighter. I've thought about doing that; but continue messing with it until the hose finally retracts which it always eventually does!
1639532
My unit has only stopped about three foot from complete. I pulled it out 20 or more feet then walked in very fast and it worked properly. I cannot add more since mine has not locked up totally.
1639533
Look closely - this is addressed in the instructions - has something to do with dismounting the hose reel and setting it on its' side and cycling it, as I remember it. Also, maybe you could try to pull out more hose and try again. Short hose pulls are under less tension.
1639534
I had the same problem. I called the company and since the reel was less than a year old, they accepted my return and they sent me a new one. I did pay for the return shipping because the pick up that they arranged never happened. The new one has worked well so far.
1639535
The only problem I have had is the same as others when it does not fully retract. I resolve this by doing what they did, and that is to pull it out further and then retract it again. I have never had a problem of not retracting at all, and have had ours for about 3 years.
1639536
When you call in with this problem they tell you to pull it out past the yellow marker....made no difference with mine and I sent it back, cost over $50 for UPS due to size/weight. Not worth sending back a second time.
1639537
Try turning off the water supply and emptying the water pressure in the hose by engaging the nozzle. Once that is done, pull hose almost completely out of the housing. Then give hose a short pull to start the retraction and do not let it retract the hose at full speed. Guide it slowly back into the housing.
2145842
Just twist the circular part on the side and it'll eventually release. It should just slide right out.
691534
You may have received a faulty pen. If you are referring to the internal threading it should be even. My pen retracts fine. Your pen should also have a rubber O-ring to keep the pen from moving and keeping tension to open and close the pen.
1329862
You must have cross threaded it when attaching. Or maybe you're not fully depressing the release button. I've had no such problem with mine. If all else fails apply a bit of soapy water where it's binding. Maybe that will loosen it enough. Good luck!
1526172
You have to pull both ends equally to extend it and then give a gentle tug from both ends to retract. If you only extend one side it will not work correctly
1948230
Bought one last summer. While it does want to retract, it hasn't been a show stopper. Not an issue with use. Powerful suction for a "car vac."
1700044
The unit will not work if not in contact with a metal surface that is being heated
1163781
You twist it counter-clockwise and pull, but as I recall I had to bang it on the floor a few times the first time I extended it. If that doesn't work, I would contact the manufacturer. Good luck.
1072899
You will have to pull at the cord wrap area (the plastic piece along the cord, the egg shaped thing) one side retracts and one side pulls it out farther. Good luck.
732454
Try tucking it in a corner, if that doesn't work, use those 3m velcro strips to secure the base. I lodged the cord under a hutch foot, so it didn't move.
1793255
No, the cord is not retractable. Sometimes I tuck the cord under the unit when not in use.
1091465
I have the exact same issue. I've tried everything I can think of but it doesn't seem to be removable. I just tie the cord together with a twist tie and use it with the cord dangling out the bottom.
2028562
Unit does not lock; the door slides from side-to-side exposing 1-roll at a time.
853434
Make sure you are using the lever to make it retract. Mine stopped retracting and I had to send it back. The send it back it me in two weeks and it's working now.
312692
Make sure the attachment is pushed all the way in, then turn the locking ring at the top of the handle. It can be difficult to turn!
271106
Hold each end and twist back on itself. Be firm, it will want to undo. Try a fewtimes and you will see how it wants to go
1026959
It does retract, but needs to be guided by hand slowly. Otherwise the screen will tear at the top channel. Initially I was not pleased with the unit, but I have been able to deal with its drawbacks by compromising!!