Concerns by customers about the hinge problems lead me to wonder whether Sentry safes are a quality product? Have they fixed the problems?
1609865
I just purchased one and the rear hinge appears to be one piece that goes almost all the way across. Also the top does not flip all the way over, it stops in upright position. I don't know if this is a design change or not because I haven't had one before. So far no powder.
1609866
I would personally never buy this product again. I called Sentry and they did nothing for me. I could not return it because I was a month of two past the deadline. I am just not happy with it overall.
2038407
I have not experienced this problem or for that matter, any problems with the hinged seat
282693
hi I have not come across any problem so far. All I can say is that I am happy with my purchase.
176461
If you read some of the 'negative' remarks about this safe, someone wrote that if you hit on top of the safe real hard while trying to turn the knob at the same time it will sometimes open. I have not tried this on mine, but since you are in a pickle you might try it. I have four of these safes in a shop area. Each one gets opened and closed many times each day. Other than battery replacement, they have all worked great.
2250577
Hi Mary: I do not own this safe. It arrived very damaged and I instructed the driver to take it back. The bottom was rusted and peeling and a drawer appeared to be kicked in slightly in the front.
512795
All I know is the older models have a problem with the hinges breaking. I don't know if they have solved this problem or not.
244182
I received my safe today and run into the same frustration. The "instrctions" were a joke. I called Best Choice Products customer service and they informed me that the red button was located on the top area of the inside hinge. Sure enough it was there. It sounds like they have received several calls regarding this issue. Having said this, it looks like a great little, but substancial, safe.
1608873
I thinks some people may object to the hinges and or the extruded aluminum edges which must align when the case is closed. Sometimes the hinges are a little loose, causing a misalignment or possible the aluminum edges just don't match that perfectly. It can make the case difficult to close and can also cause the latches to misalign. Nevertheless, i think they are a very good durable case and can be had at a fair price.
2244787
Funny I have only three has well. It stays secure but I think somebody in Quality Control is not doing his/her job!
963342
Amazon asked me to answer this for you. We actually didn't use this product since the front door was wobbly, and didn't give us any sense that it was a quality product. So no, I cannot say.
1302916
I recommend you contact sentry safe customer care.....contact info is on owners documentation
1323180
Hi, I have bought two of this cabinet. The first one was two years ago. Looking at them, they have different hinges. The first one has a more expensive looking scissor type hinge. The second is a basic pin type. I would ask for a whole new set, or look at the side of the cabinet where the hinges mount. Is it bent? They both seem like they are self closing, so if it doesn't close all the way, there must be something wrong with the hinge. Hope this helps.
2235034
Thanks for asking D.- I feel like the hinge is good and sturdy and yes it remains closed. I feel it will last rolling around in my purse. My husband carries his with him to work in a semi truck...he's had his all summer and it works fine and is still in really good shape. We keep one by the bed fully charged so he can come home, put his headset in it to charge while we sleep. We have been very satisfied with ours. In all I have ordered 3 more for friends...both charger case and headset. All really do like theirs as well and we've had no problems.Anita
1712302
Sorry can't help. I returned these because they do not fix a broken hinge. They help prevent breaking only.
1015316
Based on my research, thes were the best for durability and finish. The defiant and gatehouse brands don't hold up as well and often will get the rust build-up on the entire hinge after a few years. The National are a little more, I think it is worth it ( ad I'm happy so far)
38432
I did not experience any of these issues. Some of the dividers fit a little tighter than others, take your time and they will go in. My handles sees to be on solid. I have two and am very happy with them.
1200127
I purchased mine a year and a half ago and have not had any problems with the hinges - or anything else for that matter. I use it both indoors and outside at least twice weekly (and I really load it up!) and it does a wonderful job. I sincerely hope you can get a problem free replacement and can enjoy yours as much as I do mine.