CEVA delivery question The e-mail I received from Amazon said CEVA would call me ....problem is when I ordered this TV no place asked for a phone number and I can't remember ever giving Amazon a phone number......how can I call Ceva? my tv is supposed to be delivered Wed. CEVA delivery question The e-mail I received from Amazon said CEVA would call me ....problem is when I ordered this TV no place asked for a phone number and I can't remember ever giving Amazon... » Read More CEVA delivery question The e-mail I received from Amazon said CEVA would call me ....problem is when I ordered this TV no place asked for a phone number and I can't remember ever giving Amazon a phone number......how can I call Ceva? my tv is supposed to be delivered Wed. « Show Less
766417
I found one number for CEVA in the state I live in so I'll call that..... disregard question....
766418
Ceva delivers on weekends ? Is the package in good condition when you received it ?
766419
Due to weather condtions in D.C my delievery date was pushed back from Feb 10th to Feb 16th from 11-5. I was told the driver was going to call an hour before he arrived. It is now 4:40pm and no call and no TV. What a wasted day.
766420
Hi Gloria, I find myself in the same predicament. Do you have advice for me? Thanks!
555800
Yes. I don't believe Amazon provides handling coverage. So if you decide not to open the box at time of delivery you will be stuck with the TV. You will either have to ship back to Amazon at your own expense or deal directly with Sony and there is no guarantee they will cover damages caused during shipping. To be safe, I would have then setup the TV and then have someone guard the front or back door. Put up a police barrier tape or something :)
2109672
I was the same as you, I read all of the reviews on both the TV and CEVA delivery before making the decision to buy from Amazon. I weighed the decision that for every bad comment, there were numerous good ones. It seems that human nature would also make a bad experience more likely to be posted, so I decided to take the risk of such a large purchase online. As I am currently deployed to Iraq, my wife made the decision to order this item while I was gone. CEVA has its own website which allows you to get even more up to date shipment status than from the Amazon tracking. We ordered on the 23rd, and the item arrived to us on the 26th! CEVA called my wife to arrange delivery (we live over 100 miles from the hub so it is not like our delivery was a quick jaunt for them). The delivery men were extremely polite and helpful and unpacked the TV and got it into place so that she could test the TV. They offered to remove the packing but we decided to keep them just in case (knock on wood) we had any issues requiring a return of the TV. I personally think that the negatives seen are simply anomolies based on the literally thousands of deliveries made by CEVA and the local hubs/employees. I think they should get the same benefit of the doubt as you would give other large scale businesses like FEDEX or UPS. I have had both good and bad past experiences with both, yet I continue to use them without hesitation. All in all, this turned out to be one of the least stressful and pleasant delivery experiences we had. Amazon and CEVA both proved to us that we can buy these big ticket items without feeling like we are saving money, but going to get a second class experience in other areas.
461811
Contact Deneve Customer Care and see if they'll replace it. Their email is: contact@deneveusa.com Do you have your Amazon order number you can give them when asked?
1521507
I bought my TV from Amazon, but it was delivered by Electronics Expo. The delivery experience was poor because I never received a tracking number from them or notification that it was sent. I had to call and ask for the tracking number and then tracked on my own with the freight company. The freight company was good as they arrived on-time and driver was very nice. I checked out the TV before I signed the delivery form and everything worked out great. I posted a middle of the road review for Electronics Expo and they asked me to remove it, stating that it was freight company's fault not sending the tracking number.
72159
I paid for the television but the seller will not give me tracking information until he receives payment from Amazon. Amazon claims he was paid. So, I am caught in the middle. I don't know if this whole sale is real or not. I can't file any claim with Amazon until 3 days after the "scheduled" delivery time, which conveniently was posted as 2 week span by the seller. And, Amazon will not contact the seller or intervene on my behalf. So, buyer "beware"!!!
376362
I have no idea what CEVA is, but it seems kind of 19th Century. My TV left Harrisonburg, Pa. (about 3 hours up I-81 from my home in Harrisonburg, Va.) on Sept. 3 and supposedly arrived in Richmond (about 2 hours east of my home) on Sept. 8. It's scheduled for delivery here on Sept. 15. In other words, assuming the tracking info is accurate, it started out 3 hours from here and is taking near 2 weeks to get here. Not that it matters, but it's odd.
461807
Contact Deneve Customer Care and see if they'll replace it. Their email is: contact@deneveusa.comDo you have your Amazon order number you can give them when asked?
1642723
Since this was written back in December, I hope you have heard something by now. But if you ever have a problem with an order, go to your orders page and click in that order. Then click on "problems with this order". Amazon is really very good about helping you. I've only had to ask for help a couple of times in the many years I've ordered from them, and both times, they were really great! Hope this helps.
1942865
I have done that with a TV however as long as it is new and you upload the receipt I think it is fine. You can always get their number online and call them but it does not say you have to purchase through Amazon.
874618
I purchased a Panasonic 65" plasma and it was delivered by CEVA yesterday as "white glove service". They did all the things that you mentioned, brought it in, unpacked, attached the stand to the TV, turned it on and made sure it worked ok.
2094099
I had the same results when I sent them email; that's why I decided to call them. As far as lying, if I don't get my order in another week, I'll know who did the lying/misinforming. Amazon should realize they have alot of competition and I'm willing to pay a couple extra dollars for better service than this. I'm supposed to get my order by the 17th. I'll drop a line here to let you know what happen, if you like.
1874662
Why don't you try ordering it the normal way people do it on Amazon? Why don't you ask for Amazon "Help"? I order Taylors' tea regularly, one box at a time, and never have a problem. Scriva
368881
You dont want the white glove service. My experience with CEVA has been deplorable, and I hope that I never need to deal with this company again. I wish Amazon would just use FedEx or UPS, and maybe then we could get some good service...
1177104
I had the same issue. I ordered this sometime ago but if I remember right I sent them an email. I think also there may be a place to write a message at time of the order. When I emailed them I included the order number from Amazon.
1147781
good evening i purchased my tv ln40b650, it was to be delivered in 5 to 7 days on the 5th day ceva called me to let me know that my tv was ready to be delivered, i was so happy and they also asked which would be the best time to deliver the tv, the service was excellent 8.30 am delivery and they were on time placed the tv where u want it plug it and connected the cable too and tuned the channels. thanks ceva.
940238
I'm not from Amazon, I'm a customer like you.. But, have you called Customer Service. There's never been an issue that they didn't resolve to my satistaction. The way to contact them is through the "help" icon at the botton of most pages... You're given the option to talk to someone by phone, they call you right back, or to use e mails. I always have them call me right back... works every time.