about half the light i ordered have now gone out or dimmed to the point of looking uneven. Is there anything to do about that or can we replace them?
743024
I do not think they can be replaced. But if there are replacements amazon would have them. Sorry I wasn't more help.
1387307
You have to contact Nebo. If it has been under a year, they will fix it or replace it for free. I also have to send mine in because the light output dropped significantly even with fresh batteries in it. Here you go...warranty@nebotools.net
1921863
Hi , I have ordered a couple ( at different times) . They both had 1 or 2 minor dents (dime size)in the metal body of the lights . The lights did fully function. I would order again if that helps.BTW, the lights are very high quality.
486815
Thank you for your question! As Dimitri suggested you could replace the bulbs with something with a higher lumen value. Unfortunately you cannot replace the light kit itself.
1454954
Not sure why yours is any different than mine. Mine are just fine. Unless you got shipped the wrong light. The only part that will show is the light itself with the lip on the outside. The rest is irrelevent. If it's not what you want or dont like the look, send them back!
978808
send an email to cservice@koller-craft.com. I recently emailed them about my defective lights for the 6 gal and 3 gal 360 view round tanks that I have. I got an email back the same day from April. She sent me 2 replacement lights free of charge to replace the lights I was having problems with. I emailed them on the 10th. I received both replacement lights today...exactly a week after I sent my email to them. I recommend you do the same. Naturally I don't know if they will get back to you as fast as they did me. Good luck with getting yours replaced.
989876
Dear Terri, For this situation, you just need to contact us by support@taotronics.com with your order ID, we will arrange you to return and then replace a new lamp for you after the return. Best regards, Sunvalleytek
700608
John; call lutron tech service. They are very helpful. I install many dimmers and always call them for direction.
1477794
I'm still trying to contact the seller myself cuz my brights don't work on my passage side and I even replaced the bulb. But I even got an answer back. But I tried to contact the seller though amazon. I'm not going to be much help for u sorry. I dont know how to get a hold of them.
726946
My guess is one or more of the infared bulbs went out and needs replaced. I believe they need to be replaced by a qualified technician. Just an educated guess not an official absolute solution. Hope that helps.
1156936
Mine was dim from the get-go, so I didn't bother trying to get another one. Get a name brand bulb from someone reputable.
1569045
For some reason the connections shake loose in shipping inside the light. You could try making sure they're all connected properly. UNPLUG the light, remove the 4 screws and just wiggle all the connectors to make sure they're tight. Replace the cover and try it again. I did this on the 2nd one (same problem) and it fixed it! Good Luck!!!
1088919
When my stick first shipped, it got broken in shipping. The customer service people were awesome and replaced it immediately. I would suggest you contact them about a replacement light. My experience was that they want to say yes!
2199010
Check the electronic eye on top of the light. I had a similar problem and it was the electronic eye. I bought a replacement at Home Depot for a little under $10 and that took care of it. Hope you can figure it out!
1624126
Mine worked fine. Maybe its the light bulb that needs to be replaced. I don't know how to do that. Return it if you can.
20319
Just contact Lamps Plus for help. They are great at supplying replacements.
493908
Sorry. I did not have that issue as everything worked fine. But you should be able to replace the bulb.