What about the shipping and packaging? Did the map arrive in one piece or was their damage to the map when received?
764993
Thank you for your question. I am not entirely clear on the nature of the question; however, if you are asking about the possibility of the item arriving in anything less than mint condition then please be advised that we cannot force the postal service to handle every package properly -- damage does occur on occasion. Still, we have a success rate of over 99% for items arriving as described. We ship the item in a sturdy cardboard shipping tube that should protect it sufficiently while the package is in transit. In cases where an item arrives damaged, we generally ask the buyer to provide us with a digital picture of the item and the shipping container so that we can confirm the damage. Once this has been taken care of, we generally send a free replacement if we have ne in stock or issue a full refund for the order if we do not. Please let me know if I can assist you with anything else. Thanks Matt Bananaroad
1440031
I had the same experience when mine arrived. What was left of the box was held together by tape that appeared to have been applied during shipping. The only thing in the box was the three sections of antenna, no hardware, components, or directions. I know this doesn't answer your question but a $15 dollar trip to home depot and radio shack proved cheaper to me than trying to repackage and return it considering the shape the box was in.
1281461
No not as far as I know. Ours was loaded with a basic map of America and we had to purchase all the maps we wanted. Hope this helps.
1862837
I dont know of the condition of the package when it gets to its final destination. I only use them to mail things. I have not gotten any complaints though. I usually mail books or DVDs. Hope that helps.
862352
There was a tear in the box, but the contents were not damaged. They could certainly do a better job of packaging the unit. But it is very heavy and likely tricky to package. I'd order from them again.
854261
The desk arrived with the fiberboard back punched through and a dent in the wood on the front. The box was not torn or dented, so unless the product was not inspected when it left the manufacturing area, I have to guess the packing process was done very carelessly.
1819915
It arrived undamaged. From what I recall, it had 2 sheets of cardboard over both sides to protect it in the box. It was fast shipping tio
2041185
I found that the 3rd party maps ordered at a greatly discounted price does not allow for updates of maps. I guess if it came with the maps preloaded you would get the lifetime updates (LM). I currently have the European maps and get the updates. Did you purchase the unit with LM designated behind model number?
1551615
mine was not damaged it was in excellent shape maybe you should check with ups because they are the ones who delivered mine. it was a gift for my son and he has had the table for almost a year now and the table still looks like new.
1236967
There was no damage to my set. The box for the table was slightly banged up but the table was fine thanks to the Styrofoam packing. I checked everything before I signed to accept delivery. I love this set. We had family visiting this weekend and it was nice to fit everybody around one table.
155436
Mine came dhl with brown outer box and still was beat up. Send me an email address and I will send you a pix of the actual box. I'm a collector so damaged goods do me no good.
916896
Good morning, CC. Any reports of damaged shipments have been forwarded to the proper department. We have not heard of any recent reports of damage to this item during shipping. I hope you find this information helpful. Adreanna, Plow & Hearth Customer Service
1703082
Don't know for sure. I would just package it up and send it back to where it came from with the shipping page.
378096
I ordered 2 came in one box; one was fine and the other was smashed beyond recognition. It's been my experience that if it comes from Amazon proper they're more careful in packing.
1598041
I called the customer service, couple of days ago, she said the map is available on the next day. If you do a google search you can find it about $99. It is on a SD card just as other maps.
593788
I did not have any issues with packaging or damage. I'll try and post a picture if the packaged product.
1412674
not at all. the box and contents were in fine condition when i received my shipment. hope this helps.