For anyone who has experienced mold have you experienced the same since then, were you reimbursed? I would like to order because the price is great on here, but don't want to roll the dice with mold. Thanks in advance! For anyone who has experienced mold have you experienced the same since then, were you reimbursed? I would like to order because the price is great on here, but don't want to roll the dice with... » Read More For anyone who has experienced mold have you experienced the same since then, were you reimbursed? I would like to order because the price is great on here, but don't want to roll the dice with mold. Thanks in advance! « Show Less
763509
I posted that I had mold on some. Since then, the company sent me three boxes, and Amazon replaced the box. I haven't had any mold on the new ones. I also have to add that the company was very responsive They wanted to know exactly where the mold was (on the fig or wheat part) and the expiration date. I love them so much that I will continue purchasing them. The Amazon price is awesome!
763510
I've been ordering 7 boxes a month for a few months now and we have not had mold.
878284
Customers are generally not going to be able to answer questions about delivery (You want to contact the company.). I am having the same experience though. Did you noticed they just doubled the price? I doubt they're ever going to send them, so I'm probably going to cancel mine and order something else. I am also going to make sure it's not the same seller. As of today (May 30) mine have finally shipped.
664240
I really hope that this works for you and please let me know how it does for you. I can also be reached at BLKCAT13@me.com if you find it easier to write there. I used Concrobium Mold Control Mold Inhibitor it had good reviews.
680295
I purchased the clear version, which is the one in the picture. I simply rinsed it myself with cold water and let it air dry. Haven't had any problems with mold or any other issues. It works really well for me. If u place it in the dishwasher -which i haven't tried- I would take it out before the heating cycle for drying kicks in. That heat may be too strong for this item.
1166647
Gosh I honestly don't know as I haven't had that happen. You may want to contact the company & see what they suggest. You can purchase new living sand (a bit pricey) from amazon or other stores that carry learning products.
490923
I haven't but the place I keep it is very dry plus I do open it about once a month. Maybe that is why I haven't had any mold.
1772817
I understand, I was introduced to this buy accident but I loved it so much I kept ordering it when I needed it. I had an order really @#$% up but they made good on it. Yes they made good with 3 times the amount of what with stuff I did not order!!It all comes down to if you are going to dilute or water down your product tell them!! Their is no doubt the new ordered stuff is just a watered down version of the original.
2080973
Customers are generally not going to be able to answer questions about delivery (You want to contact the company.). I am having the same experience though. Did you noticed they just doubled the price? I doubt they're ever going to send them, so I'm probably going to cancel mine and order something else. I am also going to make sure it's not the same seller.As of today (May 30) mine have finally shipped.
1065808
No, seems to be wrong mold. I no idea what is the issue, I still must try and return mine I have bought. Have tried too request instructions to do so but heard nothing.
1786798
How long ago did you order? I got a follow up email from the company who sent the Popsicle molds about 7 days after I ordered. In that email it states if you did not get your e-book to contact them and they would help. I had nothing but good luck with them and they were very responsive.
893827
It happens to me too, make sure you do not overfill the mold. That seems to help.
2016571
Hello. I am really embarrassed. I didn't see anywhere that there was an unanswered question and here it is over 2 weeks later. Yes, still here. We're waiting on a die maker to finish making dies for our new upgraded stones. It still may be 4 or more weeks until we're restocked with the new cordierite 4-piece stones and hopefully no more than a week for the new 14.5" round stones (we're waiting on those for boxes). Sorry again for taking so long. I'll know in the future to go all the way in to this to look for unanswered questions. Joe
459010
Unfortunately Amazon sent me the wrong product and I never received the clear molds. The company that makes the clear molds, however was VERY customer friendly and helpful. They responded quickly to my emails and even refunded my purchase price before we discovered I had not received their product. I suggest you email them directly with your question. Even if you order them without inquiring, they will contact you by email and make certain you are satisfied. For that reason, I would recommend their product if you can get Amazon to send it to you!
881953
I think they might be coming stale. I hadn't had this problem with the first 2 orders but since they have been exactly like you describe!
1489041
I dont know. I have ordered 3 or 4 times and have not had a problem. But I know people who have complained on here about stale food. But I do know amazon is great about refunding your money. Wish I had more info for you but I dont. The last box I got was good for about 6 months or more.
2239232
I'm sorry I not sure why this is happening, you should be able to place your order.Please let me know if there is anything else I can do for you or if you have any questions.Sincerely,Briana
563437
It has been a while since I ordered them; but as I recall that would be about right. The company I ordered them from made a mistake but fixed it FAST and they were very cooperative. Have fun with them!