I bought this kettle on Feb 28, 2013 and today it completely stopped working (electrical issues, I believe). Do you have any warranty period ?
778398
According to Amazon, there is a 1-year limited warranty. Apart from that I do not know what all is covered.
778399
Sorry...I don't know. I'd call the store...or send an email to the person from whom you purchased it. ( or Google the product and go to the mfg)
778400
The Kettle has 1 year limited warranty, so you are fine. Just contact Amazon. When I bought it, I purchased additional 2 years warranty.
2084907
no but I can tell you I was not happy with Kettle. I purchased two other ones and they were fine. This whistle never worked.
1618237
Funny, I had the exact same issue - I had taken the filter out to clean it and the mesh just disintegrated when I rubbed it. So I looked for a new filter. You can buy them on the Aroma website - only two dollars - but you have to call them about it so that they can be sure to send you the correct one for your model. That saves mistakes I guess - but it doesn't inform you about any shipping charges. I did not call because then the on/off switch stopped working. The kettle still boils water but we really get good use out of this feature ( OK we are good at wandering away and forgetting we left it on)! SO now we are looking for a replacement. The kettle lasted us about 14 months. Funny, I had the exact same issue - I had taken the filter out to clean it and the mesh just disintegrated when I rubbed it. So I looked for a new filter. You can buy them on the Aroma website - only two dollars - but you have to call them about it so that they can be sure to send you the correct one for your model. That saves mistakes I guess - but it doesn't inform you about any shipping charges. I did not call because then the on/off switch stopped working. The kettle still boils water but we really get good use out of this feature ( OK we are good at wandering away and forgetting we... » Read More Funny, I had the exact same issue - I had taken the filter out to clean it and the mesh just disintegrated when I rubbed it. So I looked for a new filter. You can buy them on the Aroma website - only two dollars - but you have to call them about it so that they can be sure to send you the correct one for your model. That saves mistakes I guess - but it doesn't inform you about any shipping charges. I did not call because then the on/off switch stopped working. The kettle still boils water but we really get good use out of this feature ( OK we are good at wandering away and forgetting we left it on)! SO now we are looking for a replacement. The kettle lasted us about 14 months. « Show Less
476867
We have had ours for a couple of months now. We like it very much - never had the problem that you are talking about. Like anything new, it is a good idea to use it a few times by heating it up and throwing away the water. The only thing about it is that it is a bit slower to heat up than our previous kettle. We discovered the reason is that the heating element is sealed below. One could actually brew tea in this model - looks like it would be easy to clean because of the design.
824960
My paperwork says there is a Lifetime Warranty for defective construction, material or workmanship under normal use. They did respond quickly and repaced my first kettle because it didn't whistle because spout cap didn't seat correctly. The new one works great, very happy with it and it whistles nice and loud.
1916682
Try re-seating the kettle in the heating cradle. The light will come on when it starts heating. It may take a couple of tries to get it to work at first, but it should work pretty good from then on.
723109
I don't know. I would do two things: the first would be to contact the manufacturer and return the unit for a replacement while it is still under warranty. The second would be sure that you have a plumber who knows how I don't know. I would do two things: the first would be to contact the manufacturer and return the unit for a replacement while it is still under warranty. The second would be sure that you have a plumber who knows how to install it properly, including the plumbing at the furthest point where you want instant hot water.
1767535
I don't know of any warranty. I like the timer very much. It's much easier than having to remember to turn the water off. I set if for an hour or two, depending, and get back to it whenever I want.
1710662
No warranty. But check to make sure it isn't the weather or anything bothering the current of electricity
533491
I'm sorry it fizzled out on ya, mine is going strong and I've had it over a year now, I would imagine that the manufacturer has a warranty on it but I don't know what it is, go to their web site and see what you can find out, again, sorry I was not much help.
175677
No and this was a great purchase. The heating element has been making strange noises when first turned on for the last several months but I use my kettle heavily and it is still going strong. I would not hesitate buying another.
603446
no warranty, but I have been using mine for a good 6 months. I am a plumber. as long as you keep it well oiled it should last. it is a great deal.
550816
I believe it carries a 12-month warranty. I'm not sure what problems you're seeing, but we ran into a small issue after owning it for about 6 months. It would just rotate water repeatedly. I unplugged it, reset the tray and plugged it back in. That solved the issue. It's run strong ever since.
1506179
The "hi err" is a error message that indicates that the temperature sensor in the kettle, not the base, is not reading accurately to the altitude you are at. I only know this because I have sent in three kettles all ready. It seems they have had a production run with this problem. The warranty person has been kind enough to test the last kettle before she sent it out. It worked properly the first time I used it and failed after that. I live at about sea level so high altitude should not be a problem. You should send your kettle back so they know of the problem and get a new one. Warranty's number is( 206) 388-1772.
1077568
I received the Euro Tech hot water pot in a damaged box. the unit was also dented. I sent it back and the company that sent it indicated a full refund would be mailed out. To this date, we have not received the refund. So I never even plugged it in to see how it worked. Hopefully you folks can help us out .Steve Holmes4 Kielty DriveNewmarket, NH. 03857
237573
I do not recommend this kettle to anyone, because there are design problems. I purchased two and returned both less than 30 days. Please look at it carefully, the base is not big enough and the plastic cover easily melted after only few uses. However, it is beautiful.
2028571
Did you ever get warranty service for this? Please tell us how. Mine lasted an even shorter time.