I am frustrated that the opening (the collar) in my sink is so small with this model that I can't get my hand in there to get things out! Help!
743582
Probably a result from a law suit brought on by somebody that could stick their hand down the opening.
756235
Make sure you're trying to turn the collar only... its right hand thread so turn counter clockwise as you're looking at the tip head on... try wrapping a rag around the collar and use a channel lock style pliers
2098706
I had this happen once. You do not want to heat it when the cover it on because it can over heat and explode same as with food. try filling the sink with hot water and just dipping the cover infor about 15 sec it should loosen the wax on lid so it opens. Otherwise get someone really strong to open it.
65904
I had this problem too! At the botton of the block or box with the prongs there is a clear circle. You will need a screwdriver or you could possibly move it with a fingernail. Turn it and it will activate the collar.
2136008
I had trouble at first too .. I think there are clear stickers/tape that hold the top and bottom of the tray together that you need to remove before it will open easily. Look very closely and see if you can find and remove them and then try again!
521961
A small hand could, but it is a tight opening. I usually just wash it in the dishwasher.
938159
I understand that the shorter apron and narrower width enables the homeowner to install (or have someone else install!) this sink in an existing cabinet with standard cabinet dimensions. A longer apron may require a new cabinet or remodeling of the old one. The protrusion from the front cabinet countertop edge to the edge of the Whitehaven sink is about 2 1/2" I believe (check specs) and, as we have an adjacent drawer, that allowed the drawer to open and not be blocked by the front of the sink. I hope that information helps! The Whitehaven short apron was the only farmhouse style sink that I could find to exactly fit my older kitchen and I am very happy with it. I had my heart set on a farmhouse sink and was working with very specific measurements so the Kohler Whitehaven was the answer.
300649
I was able to un-jam mine, but kept the new one I bought. There isn't one of the "typical" allen wrench "unjamming" features. However, as I recall I pulled it out and by putting my hand in and trying to rotate the "innards" was able to find the offending piece of metal wedged along the outer circumference and get it out. Then it was fine - and I reinstalled it. Try that first before ordering new. These are smaller than typical units - in my case the sink is smaller so this unit takes up less cabinet space underneath. If you have to replace it, I'd suggest getting the same unit and not getting one of the larger units you find at Home Depot etc. Hope that helped! I was able to un-jam mine, but kept the new one I bought. There isn't one of the "typical" allen wrench "unjamming" features. However, as I recall I pulled it out and by putting my hand in and trying to rotate the "innards" was able to find the offending piece of metal wedged along the outer circumference and get it out. Then it was fine - and I reinstalled it. Try that first before ordering new. These are smaller than typical units - in my case the sink is smaller so this unit takes up less cabinet space underneath. If you have to replace it, I'd suggest... » Read More I was able to un-jam mine, but kept the new one I bought. There isn't one of the "typical" allen wrench "unjamming" features. However, as I recall I pulled it out and by putting my hand in and trying to rotate the "innards" was able to find the offending piece of metal wedged along the outer circumference and get it out. Then it was fine - and I reinstalled it. Try that first before ordering new. These are smaller than typical units - in my case the sink is smaller so this unit takes up less cabinet space underneath. If you have to replace it, I'd suggest getting the same unit and not getting one of the larger units you find at Home Depot etc. Hope that helped! « Show Less
2246610
Twist the purple handle part, and u see the opening enlarging so u can stick ur bits in. Hopes this helps;)
1062692
I do have a hole and I am sure there was one in the illustration. The hole is too small for my sink, but I like the grid and just lift it to remove the stopper.
2073568
The problem is with the top of the ekobrew filter it opens up while its brewing, what u need to do is get the flat sink rubber washer from lowes the thinnest washer same size at the washer on the machine, take that one off put the one washer u buy on and place the machines washer over that, it will stop it from opening up,,,theres a blog from someone else that gives the item nbr on this washer but i cant find that blog...still looking for it but i'm sure the store will help you find it
474734
I am unable to turn the knob to open and close the drain. Any advice? Thanks!!!
1823995
You may have to adjust the length of the chain. It sounds like you are flapper is not opening enough when you push on the lever.
154479
If it's heavy, it may cause it to unsuction from the side of the sink. If it's a large washcloth it wouldn't be deep enough unless you folded it to avoid it slipping off into your sink. I use smaller ones and they hand fine.
564913
There is a magnet embedded in the collar buckle. If that is lost or not working almost any magnet will work. I just tried a refrigerator magnet and it worked fine. Good luck.
1776025
I had the same problem. What I do now..fill the blue bowl (I know, obvious) then place it somewhere firm, like on the counter. Put the bottom and tighten it just till it makes contact, do not over tighten, I use one finger to screw it on. Then press down around the edges of the bottom piece firmly so it slides on and then tighten the rest of the way. But again, do not over tighten, turn just till it makes contact. Hold it over the sink to be sure it does not leak. It will come off almost as easily.Had mine for almost 2 years now and no problems.
785153
The shorter prong should fit well if you put a plastic washer between the collar strap and the shorter prong. Please try to use a tool to screw down tight.