I purchased this safe and when I try to open it with my code it will not open. Have tried to called but number is disconnected.
766261
We finally got through to tech support. The problem was in using an "old" 9-volt battery. We replaced it with a new battery and the vault is working perfectly.
766262
Amazon asked me to try and answer your question since I bought one and am very satisfied. You may be trying to enter a different code than you originally programmed. Use you key to open the safe and follow the directions you received with the safe to re-program. Hope this helps.
766263
Have you tried this number. 855-910-2404 Mon-Sun 6am-8pm PST, excluding major holidays.
766264
I had a problem with the first one I ordered. I phoned the number on the instructions. They shipped a new one.
766265
Make sure you have installed the 9 volt battery. if you have not programmed your personnel code yet, try entering the Default Code which is 1 2 3 4 . The green led should lite on each push of the buttons. If opens then you can program your personnel code using the manual and locate the learn button under the 1234 buttons, follow the instruction in the manual. Good Luck I love this vault, it's a good product. Terry
766266
The factory default is 1234 if that helps. But if you put in your own code I'm not sure what to do about that.
393841
The instructions don't say. You might try removing the batteries and see if that erases the code.
2131220
Did you change the code? If not, take the battery out and roll it in your hands. Replace and try again.
136626
Put in a fake combination after you close and lock it. I really never had the problem you're having, but tricking it with a fake combo is the only way I can think to arm it. Then it seems you'd need to put in the correct combo to open it. Good luck. If that doesn't work, contact the manufacturer about a fix or replace ment.
1725072
I have all the documents that came with the safe but don't see anything regarding an "error" message. There is a note that indicates that if you enter the wrong password 3 times it restricts any access for 3-5 minutes, but does not mention the "error" message... Have you tried to use your key to enter the safe, change the batteries, and reset the pass code? I don't know if any of those solutions will work, but changing the batteries seems, to me, like shutting down one's computer and restarting... Good luck!
1110769
Don't remember having any issues opening it. Maybe you have a defective package.
2221768
Probably go to any safe company or store that specializes in safes or go to the website of the company whet you bought the safe from
803872
I found this online. I hope it helps. Instructions 1. Turn each tumbler on the combination lock --- starting from the left and moving right --- to the prescribed combination for the lock and try opening again. The failure to open the first time around may have been due to turning the wrong combination or a tumbler being slightly out of the true for the lock. 2. Gather all of your registration cards and warranty cards to see that you are entering the correct combination. V-Line requests you write them down upon first programming the combination. 3. Call V-Line at 805-520-4987 or email them at support@vlineind.com and ask for help reprogramming the combination. You need to provide the serial number or registration information to confirm you are the owner of the safe. V-Line may not be able to help if you do not have this information, or if you do not have the programmed combination. 4. Call a locksmith to crack the safe and remove the contents after Steps 1 through 3 have been exhausted. This is the only recourse to remove the valuable handguns from the safe.
614815
thank you c. amado!! u were the only one with the advice that worked for me. it never prompted for a code, but it totally worked. thank you!!!!
1560418
I presume when you enter your code, you then pressed the bottom RIGHT "lock" button. If it opens when you enter your code, then you've installed it right, otherwise it wouldn't open. The lock may not work if the batteries are weak. Try replacing the batteries with new ones. Preferably a good battery, like Duracell, not some cheep brand of battery. Also, try putting it on on auto lock and see if it locks that way.
2164492
When I received mine I could not open it either. I returned to Amazon immediately. I would call Amazon customer service for advice.
406896
Just a guess but you might not have cleared the buttons when you entered your code. Try 0-9 before your 4 digits (one at a time of course) and see if that opens it. Always use the sliding button at the bottom to clear any inadvertently pressed numbers.
2242983
Try 0000. Eventhou I did no have to enter any number it should work..!!Good Luck
1204345
I would call them or send the whole thing back. You can't do anything with the unit if the code isn't working.
987369
There's one problem...the code does not work. I have tried it with several retailers and it simply does not work.Jerry
1495055
It depends on the seller, it's likely they left the box untouched and the code should be found inside, but nothing is stopping them from opening the box and using the code beforehand. For me, I had the bad luck of buying one with a used code.
269326
There should have been a big zip lock plastic bag attached to your handle with your paperwork and 2 keys in it. I can't find my paper work at the moment. Try pressing 159# or 123#. If one of those sets of numbers is right, there should be a series of beeps then a green light will come on. then just turn your handle and open it. If you get it open and the keys are not there I would return the safe.