I have just received this and one side of the pillow for the side of the head has a crease in it like the foam inside is damaged. Is this normal ?
776192
I have two of these pillows and neither one has a crease like foam is damaged. So I think what you have is not normal. Kathy
776193
I turned mine all around and felt every section... the only crease I feel is from the sewn sections, but nothing like you described. If you aren't in an immediate rush, return it for another one--it doesn't seem right.
776194
hmm - not sure what you mean. if you look at the picture of the pillow - let's make sure we are looking at it the same way. If you hold the pillow as it is shown in the picture; with the snaptab at the top of the pillow (like at 12:00 if it was a clock face) - there is kind of a natural crease almost directly under the snap tab. In fact, it lines up directly with the snap tab and the chin portion at the bottom (6:00 if keeping w the clock theme) That is the only crease I see - and I didn't consider it damaged - it kind of helps with the positioning. I see to use this on my left side more than my right - Hope this answers your question! hmm - not sure what you mean. if you look at the picture of the pillow - let's make sure we are looking at it the same way. If you hold the pillow as it is shown in the picture; with the snaptab at the top of the pillow (like at 12:00 if it was a clock face) - there is kind of a natural crease almost directly under the snap tab. In fact, it lines up directly with the snap tab and the chin portion at the bottom (6:00 if keeping w the clock theme) That is the only crease I see - and I didn't consider it damaged - it kind of helps with the positioning. I see to use this on my left side more... » Read More hmm - not sure what you mean. if you look at the picture of the pillow - let's make sure we are looking at it the same way. If you hold the pillow as it is shown in the picture; with the snaptab at the top of the pillow (like at 12:00 if it was a clock face) - there is kind of a natural crease almost directly under the snap tab. In fact, it lines up directly with the snap tab and the chin portion at the bottom (6:00 if keeping w the clock theme) That is the only crease I see - and I didn't consider it damaged - it kind of helps with the positioning. I see to use this on my left side more than my right - Hope this answers your question! « Show Less
776195
Send it back. THere are no creases in my pillow nor should there be in yours.
898788
Fluff it up. Don't worry about the lumps. They'll compress when you rest your head on the pillow. You can fluff it every time it feels flat, and that will help maintain the loft and cushiness. You can fluff the foam pieces into areas that support your head position. I bought mine very recently and I'm really happy with it.
924174
I have not washed my pillow yet but I love my pillow. I got the medium fill because I don't like a thick pillow. If I were you I would call the seller and he should be able to answer that for you.
1383199
The standard pillow has a small footprint, but I feel like it is overstuffed. I would recommend trying different pillows locally until you find one you really like. I am 100% dissatisfied with my cloud pillow.
1043719
It says limited warranty. probably means you have to ship the pillow to the manufactor. First you have to find a warranty and follow the instructions (which I do not see). If they do not honor the warranty you can always file a complaint with your state's attorneygenerals office.
1937746
Mine was bent slightly there too. I thought it happened in shipping? I kept it though, it's not that bad.
1268224
The only opening on my pillow cases where were you put the pillows through and that is it. I'm not sure if I understand you correctly but if you are saying the sides of the pillow cases then you probably got a defective set. I hope that helps
1622666
Inside doesn't really "move" much. (I also have the MY PILLOW, & the foam is shredded smaller.) ManufaCTURER says if pillow i s too firm, wash & dry it
1053053
I have not had it that long but have two friends that have had it for several years and say there are no indents or valley and that the foam remains in tact. It is a wonderful bed..............
1795081
Not at all. I even wash and dry mine regularly. I love this nursing pillow. Sounds like you received a bad / damaged pillow. I would recommend trying to exchange the faulty product for a new one. I hope that you like this pillow as much as I do once you get it replaced.
394598
It does not seem to loose it's firmness. I guess if you sat or slept in one spot it may eventual get a dent, but mine has not yet. Keep it covered, clean and away from direct sunlight. The sunlight will breakdown the foam after a while so I keep it covered.
605446
The bottom of the pillow is flat, the top of the pillow has two supportive humps, one side is smaller than the other and firmer than the other. I have to use the smaller side, the bigger side gives me a headache. I got my first pillow like this, this brand, through a chiropractor and now it's the only one I can sleep on. For me, they will last for about 3 years before I replace them, but that's me. It's not a memory foam where is sinks down, it's a foam, but it's a very supportive foam. I highly recommend this pillow, but keep in mind, different things work for different people. Good luck and if I can answer anything else, just ask and I will do my best!! The bottom of the pillow is flat, the top of the pillow has two supportive humps, one side is smaller than the other and firmer than the other. I have to use the smaller side, the bigger side gives me a headache. I got my first pillow like this, this brand, through a chiropractor and now it's the only one I can sleep on. For me, they will last for about 3 years before I replace them, but that's me. It's not a memory foam where is sinks down, it's a foam, but it's a very supportive foam. I highly recommend this pillow, but keep in mind, different things work for different people. Good luck... » Read More The bottom of the pillow is flat, the top of the pillow has two supportive humps, one side is smaller than the other and firmer than the other. I have to use the smaller side, the bigger side gives me a headache. I got my first pillow like this, this brand, through a chiropractor and now it's the only one I can sleep on. For me, they will last for about 3 years before I replace them, but that's me. It's not a memory foam where is sinks down, it's a foam, but it's a very supportive foam. I highly recommend this pillow, but keep in mind, different things work for different people. Good luck and if I can answer anything else, just ask and I will do my best!! « Show Less
487471
To Wizzo, It's stitched solid. To me it wouldn't help anyway, because I don't like springiness in any pillow filling, includingthis one. This doesn't mean other people don't. Evidently others do, so it may be just me; but years ago, I hadpillows I could plump to just the right thickness and shape that suited me, and they would stay that shape until I rolled over and reshaped them another way. I miss that.
38446
Mine was completely sealed. I too suffer from dust mites and I have not had a problem with this pillow (granted i immediately put it in dust mite prevention pillow case). Oh also, i know you didn't ask about this, but give the pillow 2 weeks to really mold to you. I love my pillow, but it took some breaking in. My husband is currently breaking in his and while he says he wakes up with a bit of a neck ache, he feels better later in the day (which was my experience). I think in about another week he'll be waking up as refreshed as I do.
253691
Mine started out quite fluffy. I have had it about six months. It still is comfortable, but I wonder if some shells have broken into smaller pieces. There is more space in the pillow.
658273
so far mine has surpassed that time. I can't imagine solid foam pillows with core holes for circulation going flat. most likely a defective product from the start. good luck.
297719
I've had it for 1 yr now and it has retained it's shape, however, it has not provided comfort for me since I purchased the pillow. I do not recommend it. Hope this helps!