It only seems to work when I have the Nextbook plugged into a power source, doesn't seem to work off the battery. Is that normal? When it disconnects from the power plug, it shuts the Nextbook down. And I haven't been able to get the keyboard to work at all. Maybe I should just return it. Anybody else having this problem? It only seems to work when I have the Nextbook plugged into a power source, doesn't seem to work off the battery. Is that normal? When it disconnects from the power plug, it shuts the Nextbook... » Read More It only seems to work when I have the Nextbook plugged into a power source, doesn't seem to work off the battery. Is that normal? When it disconnects from the power plug, it shuts the Nextbook down. And I haven't been able to get the keyboard to work at all. Maybe I should just return it. Anybody else having this problem? « Show Less
744978
I purchased that for my wife, I had to run all over to finally find an mini adapter to plug into our nextbook, It has worked fine when it is on the battery only. I found that adapter at Tiger Electronic's which is a discounted electronic's store. Key board works great now and wife is very happy..
744979
I would return it, it's possible that it is defected. My son's nextbook keyboard works fine.
744980
Mine was in good in every way except when I switched to keyboard it didn't seem to recognize it was same device and wanted logins that I had not previously entered but guessing that wasn't the keyboard. Mine exceeded quality and expectations. Maybe you got a rare dud.
744981
Mine has never done that. battery power lasts a long time. Once and a while the keyboard gets quirky but it comes back when i shut down and boot up again. check for settings. when the keyboard icon is up at the bottom right of you screen it should work. The icon is near the time and wifi icons.
744982
I would return the device, I have owned it for over six months and have never had any of those problems
744983
Although my keyboard worked perfect from the start,sounds like yours is defective. I would return it if i were you. Sorry you had a bad experience.
827948
That is very strange? I would try to re-set the blue tooth link and if that fails I would suspect a defective keyboard. I have been using mine for some time with no problem so far. Even a BMW breaks down. Good luck!
561505
Sounds like it's not the right keyboard for your laptop. My keys are not lit, but if the only difference is lighted keys vs non, I would try it and just not connect the power plug, if it's just power it might work.
1634967
Same thing happened to me, make sure the keyboard is charged and turn it on. Then turn ur tablet bluetooth on. Once it notifies you that there are bluetooth devices available u click on it and it should be the last one listed in the settings. The power light blinks once when its one, im not sure of the rest. Hope this helps!
202454
As soon as you plug the cable into a USB port, the LED lights will come on. The keyboard draws its powerfrom the USB port. It the keys don't light, you have a bad keyboard.
616821
Mine has never done that ... I charge the keyboard often as there is no indicator light that warns of low power, maybe that will help you too.
478948
I haven't had that issue yet; however, I am finding out that I do not like the "touch" of the keyboard. Rather have my old large Microsoft ergonomic keyboard with the ten key attached, but it became too large for my keyboard tray. In fact the separate ten key pad has stopped working. It might require batteries but have not taken the time to find the battery compartment since I rather use the number keys on my keyboard. One other thing that has happened to me is my keyboard totally stopped working for awhile. Found out it could have been my USB port that went bad. Reinstalled in the software in another port and it is appears to be working fine now. Sorry if this isn't any help to you. I haven't had that issue yet; however, I am finding out that I do not like the "touch" of the keyboard. Rather have my old large Microsoft ergonomic keyboard with the ten key attached, but it became too large for my keyboard tray. In fact the separate ten key pad has stopped working. It might require batteries but have not taken the time to find the battery compartment since I rather use the number keys on my keyboard. One other thing that has happened to me is my keyboard totally stopped working for awhile. Found out it could have been my USB port that went bad. Reinstalled in... » Read More I haven't had that issue yet; however, I am finding out that I do not like the "touch" of the keyboard. Rather have my old large Microsoft ergonomic keyboard with the ten key attached, but it became too large for my keyboard tray. In fact the separate ten key pad has stopped working. It might require batteries but have not taken the time to find the battery compartment since I rather use the number keys on my keyboard. One other thing that has happened to me is my keyboard totally stopped working for awhile. Found out it could have been my USB port that went bad. Reinstalled in the software in another port and it is appears to be working fine now. Sorry if this isn't any help to you. « Show Less
2254787
When I first used the machine and updated it to 8.1 I had some problems, briefly. If you leave the machine in "Airplane Mode" they keyboard will not work. Have you charged the keyboard? Tether the keyboard to the PC with the included usb cable to charge the keyboard and charge it regularly when you charge the PC and it should be fine. I will assume you have the keyboard turned on.
1512325
D.Cheng reports he found adaptor. I did too. However, keyboard still does not work when connected. Can D.Cheng tell us how he made the keyboard functional???
290235
Mine is still working. Every once in a while it takes off on it's own. The only reason I am still using it is the keyboard is eazy to see. It still works fair. It was worth what I paid for it.
340520
My son says he has never encountered this problem ... the keyboard sounds defective to me. I would ask for an exchange or refund. Is it fully charged? Are there any keys sticking perhaps? Has anything spilt on it, or has it been dropped prior to malfunctioning? If none of these scenarios apply, contact the seller for a new one. Good luck!
1381585
Well, crap. I bought it for my Nextbook Premium 7 and NOW I see it won't support an external keyboard. Anyone know a way around this?
221749
I've been using mines for a week now and I had the same problem when I turned mines on. I was under the impression that the blue battery light meant that it was dying too. I think that just means that the keyboard is on when it flashes on. I turned it on and off until my iPad found it. There may be more clear instructions in the owners manual though. Goodluck!
1554824
Larry, was the unit charged up? There is a port on the keyboard's side near the on/off switch (switch should be in the on position) and the blue light should be on so keyboard can communicate with notepad....good luck..if no blue light, keyboard must be off or not charged...Kev.
1056237
Hi,The Bluetooth keyboard has to be switched off at the end of the session, otherwise it's internal battery will run down.A pleasure to help and please contact me at tmphil46@yahoo.com if you need more advice. Best wishes Terry
2067371
I bought this as well and I can't get my tablet to work on it either. It has been sitting, unused since the day it arrived. I contacted the seller about this issue and they told me that I might need another plug for it to work. I would have expected this item to be in working condition, not have to spend more money to get it running. I wish I could help you more with this issue, but it looks like we bought a nice case with a keyboard for decoration.
2246792
Mine works correctly as well, so you should contact customer service.BTW there is no charging involved with this keyboard.