I bought one from you, and had in a week the igniter went in it. What do I do?
770134
Hi Joanne; I have not put this one together yet but years ago we used one and I just lit it with a match or bic lighter. My wife said she didn't like the odor of kerosene and she got rid of the old one. Sorry I cant help any more than that.
770135
First check to make sure that the batteries are good. Replace if need be. You can light the unit with a match for heat. However, it's more convenient to have the ignitor working properly. If all of the above does satisfy your family. Then return the unit to manufacture for replacement.
770136
I'm sorry but I don't understand the question. Are you saying that the igniter quit working?
770137
You didn't buy it from me, but perhaps on my recommendation. My igniter has been fine, but if you look at others reviews suggest many have igniter issues like yours. Just like them, you can use a lighter, following the manufacturer's instructions.
770138
Joanne, when I got my heater (also from Amazon), the C-cells for the igniter were very old and not very good. Have you tried replacing the batteries with new alkalines?
1531182
Wait p to another week. If it still oesn't clear. report it to mazon and they will probabluy replace the kit
139893
Shoot the supplier an email. Worst case scenario: just buy a new one locally.
204
Hey Paula; Don't expect to be able to return it, due to laws about gas/fuel items and returning. Contact Amazon. They are very good about solving the problem, even to the point of sending another complete unit, or working out a refund...
658975
Im sure you must be Jim from the Budgetlight forum......... I was going to tell you that you need another soldering gun to replace your broken one. I see you got it fixed....If you would have called the company they may have sent you out a brand new pen itself. FYI in case your element goes out prematurely.
1205967
I too, saw the "E2" warning. I unplugged it and cleaned it, to try again. Well, that's when it happened!! Unplug it, carefully place it back in the box, and send it back! Mine got so hot, it almost melted the counter top. (it did melt part of the smoker!) Send it back! Take no chances.
900228
Same thing happened to mine and you just contact them, send it back and they'll give you a new one
1741841
It's pretty nice. My igniter stopped working after a while tho. Bout 4 months prolly. Id go with a vector torch if your looking to spend a lil more money and I think they have lifetime guarantee and replace if it breaks. Not positive tho.
2221491
I have brushed the burner unit and part of it does lite up, but not the whole thing. Yes, I can get most of it lit up with a match, but not all. How often does one need to change the igniter? I've already changed it once.
57817
I had the same problem. I replaced the ballast and it took care of the problem. I also discovered the old one had got so hot it was partially melted.
1647106
I just had the same problem and after repeatedly trying to start it following the instructions I decided to ask my son to give it a fresh look. He quickly discovered a loose wire and reconnected it-instantly fired up.
1633578
i still have my brand new one that is not working....they ask me to send it to a corporated store in Miami...i am in the bahamas...I repared the first one but not this one....so I have to pay for transport to «Miami and then if it only a bad connection that I didn't find I will have to pay for the work at the shop.Hello this is a brand new generator...so I think I will have to buy another from another compagny...a tri-fuel one or gazoline one that I could change the carburator for propane with a kit...that I already did it a few times and it work good.....Pierre
943872
I had the same issue. After days of research you have to buy a whole new burner. That part is easy to break and they dont make spares sold separately nor do any hardware store sell valves that match. Its custom made.
1993706
As I recall, the adapter harness was available on ebay when i bought my igniter. But I thought it was a little expensive for a piece of wire. I did what Jared recommends and used the old harness, there are instructions online showing where the two wires must be relocated. You may also have to cut your old harness, I heated up an exacto-knife with a lighter and was able to slice through the plastic connector very easily and cleanly. (A heated up sharp kitchen knife should work as well)
1674436
You probably are missing the regulator piece, if you bought it from innovation then it's used
1761722
not sure why your unit doesn't fire...have you checked the igniter? Mine only refused fire once because I wasn't releasing the igniter correctly...I used a long nosed gas grill lighter that day...then I figured out to push and release the igniter correctly and have not had any problems since Really do like this gas grill!!
611993
You need to buy fuel and then a starter kit..in the starter kit there will be a glow plug igniter u will insert and plug it to the plug let it stay on there and pull start it till it starts run for a bit then take igniter off and u should be ready to have some fun.. its really FAST!!