I received my order but no assembly instructions and no zip-up cover. What do I do now? I just examined the poles and found that one of the openings for the center bow frame was not round. It appears to have been smashed on the end. Of course, I could probably bend it round enough to insert the center bow frame but I shouldn't have to do that. What I would like to do is return this, at no cost to me, and be sent a new, previously unopened item. I received my order but no assembly instructions and no zip-up cover. What do I do now? I just examined the poles and found that one of the openings for the center bow frame was not round. It... » Read More I received my order but no assembly instructions and no zip-up cover. What do I do now? I just examined the poles and found that one of the openings for the center bow frame was not round. It appears to have been smashed on the end. Of course, I could probably bend it round enough to insert the center bow frame but I shouldn't have to do that. What I would like to do is return this, at no cost to me, and be sent a new, previously unopened item. « Show Less
746691
I would file a claim with amazon. The instructions suck but they should be there along with round poles and the zip cover. I noticed the box mine was in was pretty beat up. Guess I just got lucky.
746692
That makes 3. Just got mine less boot etc. Happening too often. Does any of you have manufacturer contact info?
746693
make it 5. also no boot cover. Does anyone know how to contact or email amazon for the complaint? I seem not to find the complaint button. or ask the seller option.
746694
Make it 4. Instructions weren't really needed but the cover is a different story. Guess I'll see if Amazon woll send me another one.
746695
I too was sent no instructions and no boot cover. Just told Amazon and they are sending me a new box but unfortunately won't be here in time for the weekend. Really disapointed.
1133908
Contact the seller, they should make good. I have seen these sights many places since I bought mine. I'm sure they will make it right. Otherwise, like the other folks said, contact them and Amazon and use the muscle if needed. I was very happy with my order and the product.
1244903
I did receive instructions, but it was nothing more than a slightly broken apart picture of the cage in the picture here. Like the answer before, lay out all of the pieces and note all of the equipment you were given. I was missing two long bolts for the frame when mine came in but they were not hard to replace. Start with the walls and bottom, once that goes together the rest makes sense. Sorry I couldn't be more help. If you figure out what the curved rod with the hole at one end and threads at the other is for or where it goes, please share. Our Sun loves the room and hanging toys are the best. I did receive instructions, but it was nothing more than a slightly broken apart picture of the cage in the picture here. Like the answer before, lay out all of the pieces and note all of the equipment you were given. I was missing two long bolts for the frame when mine came in but they were not hard to replace. Start with the walls and bottom, once that goes together the rest makes sense. Sorry I couldn't be more help. If you figure out what the curved rod with the hole at one end and threads at the other is for or where it goes, please share. Our Sun loves the room and hanging toys are... » Read More I did receive instructions, but it was nothing more than a slightly broken apart picture of the cage in the picture here. Like the answer before, lay out all of the pieces and note all of the equipment you were given. I was missing two long bolts for the frame when mine came in but they were not hard to replace. Start with the walls and bottom, once that goes together the rest makes sense. Sorry I couldn't be more help. If you figure out what the curved rod with the hole at one end and threads at the other is for or where it goes, please share. Our Sun loves the room and hanging toys are the best. « Show Less
448707
I haven't had to do it yet but I pulled out the instructions that came with it. Wording is confusing but I followed instructions and then in mine is mounted over an island. I can see the wires and arrows referred to in instructions when I look from the back side of unit. I don't want to take it apart - but if you haven't looked from the back side that might help. If I could figure out how to insert a picture I woukd send that and a picture of the (confusing) manual page. If those might be helpful to you, I'd be happy to email them to you but I'm not sure how to get my email address to you without posting it here.
399536
I had to have my string replaced and went to a archery shop that services Horton two weeks ago. Ten Point who bought Horton is planning on supporting the reverse draw crossbows that Horton sold. No warranty available since Horton went out of business. Check local arechery shops for horton support.
1493671
Funny! I tried it a for awhile, it did not work. Went back to it, it did not work. Finally I figured it out. Have you figured it out yet? A couple of things: 1) the pole pulls out to be longer. It should be as tall as you are. 2) it seems like it does not fit in hole. But, you have to push hard. 3) Look at picture on box. The parts will actually end up looking like the picture. (Smile)
723953
Email WPIC Store - Customer Service at service2@wpinnacle.com. We just got a replacement cover from them. Our cover lasted three years and it started tearing because our neighbor's cats liked playing on it. Our gazebo is doing great, otherwise. We like it so well that we ordered two covers, just in case because we are confident the frame is going to last for a long time.Maybe we are lucky in our weather, we live in the LA area so we don't experience extreme weather, though the gazebo has done well under strong winds.Good luck!
481465
Same think happened to me. The problem is the top is not affixed and for some reason the stuff you need is missing. Contact customer service and they will send you a new . It seems this a ongoing problem.
608203
I had the Same Problem. I bought a new peep site (G5) and had a local bow show in stall. This could also be your draw length is not correct. I bought this bow off Amazon Because of the great deal. I also purchase all new accessories for the bow prior to buying.The equipment already installed on the bow is a little lack luster. (low end arrow rest, peep site, site, & stabilizer)
2279485
Just returned ours to Walmart. Our packaging was completely ripped up. It took a diamond drill and two of the guys from the worlds strongest man competition to get the thing opened! So we put it all in a bag, and took it back. Shame - it looked cool, and my son was excited about trying it out. Good luck to the rest of you!
1106812
Hello. Your best bet is to contact the seller. I ordered this one in December 2014. Prior to the bow arrival, they contacted me by email. If it's not listed here on your Amazon account. Sold by sososhoot, Amazon Market Place. Hope that helps.
2241568
My unit didn't have any assembly instructions or game rules either. Yes you can do a web search for it, but manufacturer should do some QA on their shipments.
1316266
Its been almost a year since I put mine together. I suggest you try the website for the company. I remember it wasn't too intense to put together. I'm sorry I can't offer more help, I don't want to steer you in the wrong direction.
905592
Sometimes the package is unopened but damaged. Always inspect the product. If its damaged call amazon and they will help. My bow came with a broken arm and the arranged for a return. They sent me another that has no issues.
1137480
I have one of these, and it did come with assembly instructions. I would call Amazon and get them to hook you up with the manufacturer. I'm sure they would have the instructions somewhere online for you.
857801
Guys, for some reason Amazon is deleting my posts. But Tentpole tech DOES support the tent. They said they can make me a new pole for my bay window for 11.99 plus shipping of about 8 bucks. I will try to post their exact response. NOT SURE WHY AMAZON IS DELETING IT! If you contact TentPole ask for Tom Hegerle.
2221769
Hi Bill, I ordered this gun cabinet from amazon for a Christmas gift. It was missing parts. amazon could not help me. They did give me a $50 discount in the end which I feel was not enough for all the trouble I went through. I contacted the manufacturer. I did a search for them on line and found them very easily. They have a telephone number on their website to call. They were great. Amazon was not nor did amazon have any contact information to help me. I hope this helps you.