What is the warranty? I purchased three of these in January 2014 and only two are now working. It didn't last more than a 2 months.
740615
I purchased a set of 4 from Costco approx. 8-10 months ago, all working fine. Wanted to replace 3 more, Costco had only 2, purchased the last at Amazon. Installed these 3-4 months ago, all working fine. Not sure about the warranty disposed of packaging. Amazon is usually pretty good in replacing defective merchandise. Try them.
740616
I bought 13. no issues yet. Check w/ company. I hope they last longer than yours.
740617
I would immediately contact the company that makes these kits: http://www.luminus.com/about/contact.html. Clearly they ought to replace the defective kit. I purchased four of these things and all are working great after six months. Call me lucky.
740618
I recently had one of six die after a power surge/outage. I cannot find any warranty information either - I even watched a YouTube video of somebody doing an installation and did not see any warranty information on the package when he showed it. The link in Ronald Glaser's response is for the wrong company. The actual manufacturer/importer of these lights is Quebec-based Conglom, Inc. (http://www.conglom.com/consumer-lighting.html), and it appears that the only contact information on their site is a phone number (1-877-333-0098).
2114167
Good luck. We had 2 had 1 replaced neither one work. If you don't return within 30 days call amazon and try and get a refund and you will have to reorder. But they still broke and they won't do anything.
2088444
Send it back for a replacement. The first one I bought, both sides failed at 2 1/2 months ... luckliy the unit was still under warrenty. I had to buy a new one and PAY for it and then sent the first one back and got a refund. It was NOT easy. Send yours back before the warrenty runs out or you won't get anything. They CANNOT be fixed. You must send them back.
1556751
Good day, I bought this back in Jan this year. it still working and seems to be fine. hope this helpsregards,Bassel
1324511
Mine stopped working in a little over a year (frayed wires from use) . So I didn't pursuit the warranty. I did open it up and fix it myself. Challenging but not impossible/impractical.
1333694
I bought mine in January 2013 and it worked with mostly no issues up until around February 2014, then it started dropping the Internet, the LAN, and the Wireless. I sent logs to their tech support and they suggested RMA. It has a two year warranty, so I got an OK to RMA it, but, there's no advanced replacement plan available, so it has to be mailed into them, then I have to wait to get a repair or replacement back, which to me, is not acceptable.
437608
I'm not sure about the warranty period--I have had mine for nearly a year and no problems--works great
1744515
I purchased on Amazon on December 30,2014. It stopped working in February 2015. I have another one that works fine. Disappointing that it only worked 6 weeks and there was no return.
2028571
Did you ever get warranty service for this? Please tell us how. Mine lasted an even shorter time.
423940
Yours worked almost two years. Mine never worked at all. I'd say you're ahead of the game and I think it only had a one year warranty.
1191363
That item should have a warranty! The one I purchased is still working properly. Contact the seller or Amazon and they should respond and take care of your issue!
1260050
I can't recommend this product. I bought two of them and both stopped working after about 3 months.
2120626
Sad to hear you're having this problem. This has been my experience with this product. I love it, but unfortunately I've had three of them die like this. I'd recommend returning it if you just got it and get a replacement..
1309252
Don't get it, bought mine Jan. 2015 and stop working March 2015. SAVE YOUR MONEY!!!!!!
123688
You may want to try to buy one more from Amazon. I got one last year and it is still working after a year! The previous ones broke either in 3 or 6 months :-(
2009527
I purchased it as a Christmas gift. I just learned that it doesn't work at all.Sorry - no help with your warranty question.
1631634
Sorry to hear this. My problem was that it did not work right out of the box. I returned it and bought a different one. I think the warranty is one year. Hope this helps you.