So this modem is no longer on time warner cables list of approved modems. I suspect it's because it doesn't get 50 MBs speed, does it still work?
755506
I have standard internet (15mbps) with Time Warner and this modem works fine. If you are subscribing to a service faster than 30 mbps (this one is rated at 38 mbps down/30 up) I would suggest another one on their approved list. This modem is ipv6-ready so it should work fine for speeds lower than 30.
755507
June 2014: I am setting up basic service (15mb down) with Time Warner and they sent me an email with their approved list. This modem is on that list.
755508
This modem works pretty good, my router was broken! I have no issue with the modem!
755509
Yes, and it doesn't stop TW from charging rent for it if they supplied it!!!!!
1524003
Sure does. I jave time warner and it works great. Its the same modem time warner gave me when i was leasing their gear
1394982
I've had this modem for a long time and I have Comcast/Xfinity. However, I just looked at the approved device list on the Comcast website (http://mydeviceinfo.comcast.net/) and the SB5120 is no longer listed.
780414
I work for Time Warner Cable and have installed many of these. There is something wrong with your set up. Call customer service for help with it. These are great devices.
754711
Although a Time Warner Cable rep assured me this would work for my bundled internet and phone, they said it cannot be used for phone and I would have to keep the TWC issued modem. However, at least I am no longer paying the modem rental fee which was the objective (but illogical to me). As for internet performance, over 50MBs hardwired or wi-fi. Most excellent!
1189824
I actually have this modem, we started with Qwest, than of course it became Century Link. I have the 12Mbps speed, it works great on this modem.We are in Colorado. It runs 802.11b,g & n. If that helps any one?
1619265
This works great for TWC, as long as you are buying a plan with 100Mbps or less. Even though the specs indicate a maximum download capability of 340Mbps, this is either not true, or TWC limits the throughput per channel. Modems with 8 channels down (like this) are limited to 100Mbps. You need 16 channels for the 200 and 300 Mbps plans. Check TWC's compatible modems list before buying.
1189826
I actually have this modem, we started with Qwest, than of course it became Century Link. I have the 12Mbps speed, it works great on this modem. We are in Colorado. It runs 802.11b,g & n. If that helps any one?
780409
Well, in the 2 months I've had it so far, it's working just fine and I did buy it through Amazon. Working great with Time Warner. Did a Time Warner technician install/activate it?
2230304
I don't know for sure. I am using it with Time Warner. They had a list of compatable MODEMS and this was on the list. I would suggest you ask COMCAST. I hope it does as Time Warner is supposed to sell out to COMCAST.
2010075
This cable modem should work with any cable system that calls for compliance with DOCSIS 3.0 and it its backwards compatible with prior standards. Should work with Time Warner.
2089200
I use the modem with Cox and do not know if it is compatible with Time Warner. Best bet is to contact Time Warner directly.
228038
It's working with Comcast for me at this moment, has been for two months now. Comcast does have a new speed standard, called DOCSIS 3.0, and this router is DOCSIS 2.0. Regarding this Comcast says, "...DOCSIS 2.0 modems will still work with our speed tiers (except for Blast! and Extreme 50), but you won't experience the blistering fast speeds now available." However, "blistering fast speed" is more in the mind of the marketing department than in reality. Once you have around 5megs of download speed (Comcast provides more than that) "blistering" becomes unnoticeable. Still, if you have Blast! or Extreme 50, apparently this modem won't do the job.
2144762
No, this modem will support up to 38Mbps. If you have a 50Mbps plan, you will only see up to 38Mbps.
1608382
Yes, I have Time Warner and this is the same model of modem that they had used to hook me up but would not sell to me.
808910
Hi Dave, I have had an Arris Tm722 modem for about a month now. My model, used by Comcast, has two standard phone jacks in the back. This is an upgraded model over the 502 you currently rent. It can handle faster speeds. There is also an 822 TM. That might be the newest one that Comcast approves. The Arris TM 722 will work fine. You don't even have to buy a brand new one unless you want to. I bought a used one with a 30 day warranty with a brand new battery. It works great. There is no need to keep paying Comcast a monthly rental fee. That is exactly why I also purchased one. Hope this helps, Bob
2218922
Odd answer from Comcast since they supplied me with the SBG900 cable modem when I initiated service in the fall of 2008! They probably have a deal with another supplier with either a better cost to them or better specs but it definitely still works and I have been very pleased with the range and reliability.