have you turned this on and found out if the screen damage on the corner affects the computer in any way? it is a touch screen monitor. ?
748555
I am responding from the computer, I have not found any damage, and so far love this computer! It is fast responsive and easy on my old eyes! Good luck to you U! Teresa
1868609
If its the actual screen that is messed up it may not be repairable. There is not alot of adjustment that can be made with the display. If you havnt had it to long i would see about sending it back.
1333037
Hard to say. If only the surface glass is cracked then that is all that should need replacing. Does the LCD screen appear to be OK or can't you tell? If uncertain, before ordering anything, I would remove the cracked glass first and then turn the computer on and see if the monitor is fine. if so, just replace the protective glass. Note that the protective glass needs to be heated pretty hot to remove without having it shatter all along the edge. NOTE: As some of the online videos show, you must start on the left hand side to remove the screen. The camera wires are run around the edge of the right hand side and to much heat could damage camera/wires even so I got it pretty hot without wire damage. I got the left hand side and top over to the camera pretty hot, lifted the top left hand side up then applied heat to the right hand side and top to remove. If it is shattering you need more heat. Care in heating the bottom near the keyboard is needed or you will melt the plastic caps on the keyboard. I think they are $3 or $4 to replace if you do. You could protect the keyboard with something to keep the heat away from the key caps while heating along the bottom edge of the screen. Hope this is helpful.
950756
Hi Chris, no, it's not a touch screen and mine (purchased last MAY) has been to the Texas Warrantee Center 3 times for the same problems when they decided it would need to be replaced. I'm still waiting for a replacement. Mine was purchased through Amazon by digijungle. Hope this helps. Hope you have better luck than I had.Jimmie
153953
Same thing happened to me but within 2 weeks. Luckily I hit the return period right on. The monitor itself does have a warranty though through the company itself that should be covered.
552967
I have not experienced any issue like that. My only issue is that occasionally when I turn it on, the screen is pink. I turn it off and back on, sometimes twice and it goes away. It been doing that for over a year, so hopefully it doesn't get worse.
1567271
Sorry, I no longer have this monitor. I upgraded to the HP LA2405wg. But I never encountered any problems the brief time I had it.
153954
I would write amazon directly and they are good about working things out. I have used my monitor for many months and have no complaints. Could be the item itself is faulty. Also try notifying the company who made it.
118660
Currently... My laptop is in the shop being repaired. Once I get it back and try out the case. I'll let you know
568513
No mine is fine. I have had absolutely no problems other than my cat flipping the screen orientation. If I leave it open she will get up on my desk and start pawing at the key board and looking for the screen to change.
1389181
I don't remember if it did or not but that wasn't relevant to me. However, the monitor I got (which I knew was used) the screen was slightly defective. There were some "grey" areas on the display. The use I have for it made this a non-issue but if you want it for regular daily use, make sure it is fully functional.
1713648
Check for loose wiring/loose fittings first. Second would be to try changing the resolution on screen. Last would be your monitor is going out. Let's hope that's not it.
1453831
Hey, I bought mine about 2 months ago and got a defective screen. (It showed white scrolling lines which sounds similar to one of the other posts) It performed great while it worked, but the HD screen going out is kind of a biggie. At least they have an awesome warranty (including both way shipping) The damn RMA repair service takes 14-16 business days plus time spent in shipping I'm looking at almost a month w/o the computer. If given the choice I would probably buy it again, because any computer risks issues like this but not all the companies have as nice return policies.
267337
The screen is working perfectly. What you need to do it just replace correctly and will work on your computer. ...
549117
After I had mine installed the very next day the screen went black, however the music was playing. I contacted the seller and they allowed me to return it after two weeks I asked for the status they return my system however the touch screen does not work!
1445582
We've not had that problem (yet). My only thought is the internal sensitivity element and the sensitivity button are not making a connection. It may be necessary to open the monitor to determine if something has come loose. Sorry I couldn't be of more help.
1559751
If you can only display on an external monitor, then I'd call it DOA. Send it back for a replacement.Acer or Amazon should have you set. Just make sure you register the Acer on their website if you plan to get a new one from them.