I just got my package. One of the string is broken!? can i change it??
739472
Strings are delicate, and it can be broke in 1/2 during shipping or tuning. If you just receive the package, please contact your seller for replacement strings. It's always better to have an extra set for back up.
1149820
I orered one but had to send it back because it came here broken so I am not sure!
846223
This happened to me too. I wound up contacting the seller, and they offered to ship me a new piece and have the old sent back to them. The new one also arrived damaged, but that one still had some screws in the box, and I was able to get a screwdriver and tighten the screws in. The first one was completely unfixable as the screws were missing and the holes in the wood were stripped.
25000
I received the colors pictured. So far, the strings have broken on all of mine, but they are as pictured!
1961531
Call amazon they send new one . Like they send me when mine was broken Thanks amazon .
985194
It shouldn't be mailed without the original box, it sounds like it was used.. You should call amazon and get a refund or a replacement right away. You deserve to get what your money is worth.
1293894
I would return it and request a replacement or order a replacement, but I was unhappy with the quality of this item, so I'm not surprised your package was incomplete. I would just return it and go to Bed, Bath and Beyond and get the replacement.
1941773
I will check and get back to you once i find out. The package they came in is in a different location i am not able to get to it today. In a few days....
938318
Well, replace it with the same thing. They're not cheap. Go to this Amazon page and scroll down to the last row of images:
1618878
You may want to see if Amazon will do an exchange for a new one. Both sides should shuffle evenly.Good luck :)
1062685
Mine came broken as well :( I was able to return and get a full refund but haven't ordered again. Might look elsewhere now I know others came broken as well! I want it but don't know if I want to try a second time - let me know if you do!
2243734
That question just came up for me. The strings got tangled when I was working in the wetlands and I thought about taking it apart and comparing it to the one I use inside. That way I could restring it by using the other as a template. Since mine was totally sweaty/stinky after five years of hard use, I decided to get a new one to replace it. However, I kept the old one in case I needed parts off it. It looks to me that if you use a screwdriver (very carefully) you can back the screws out and restring it. You have to be careful because the screws look like plastic and so is the piece they screw into. Taking them out and putting them back in looks like it could result in stripping if you're not careful. You've really got nothing to lose by trying. Good luck!
1447064
The strings are installed. Suggest you get a digital tuner so you can tune it though.
1938971
Yes you can get replacment string on amazon.yes they are hard to put string on.
860546
Did not have this problem yet. Have a problem with the strings always breaking. I guess wood glue could do it.
93077
I sent the pkg out of town...didn't open...under picture press "BOSE " go to "CONTACT THIS SELLER" They will help you...sorry!
1567858
Dear B. Slaughter,Thanks for your interest in our product.Your can hook it up or fix it with the 3M tape (it does not come with the package)Sincerely yours,Astra Depot