My keys were stolen, now I cannot get into my safe. What do I do??
764543
Have you contacted the supplier for additional keys. I am not sure what to do in this situation. Good Luck!
764544
If you have the code you do not need the keys. The keys are if the battery has gone dead. If that has happened I do not know what you do....so sorry!
764545
If you hit the top of the safe while turning the handle at the right moment, it opens pretty easily. This safe is more of a toy... Here is a youtube video https://www.youtube.com/watch?v=hcYB9ceiAiY
2076492
Good question. No answer. I'll have to open the old safe and take a look. Now you have me worried!!
1059332
good evening they keys were inside the case turn the case upside down take out the inserts and dump them out they're in there somewhere. Also you need to turn the key to the right almost a full circle to lock and then reverse to unlock love the case have a great day
238227
i dont know my house was robbed and this was stolen sorry that i couldnt answer
1922234
inside the safe itself, I think right under the door there is a little red button. Click on that button. it will allow you to reset. Then type in the code. Let me know if you have any trouble.
2221771
All of my requests to get the keys when thru amazon to the seller. That would be the first thing I would try. Next, go to HOMAK . com and see what happens. I hope this helps. I also added a hasp and another lock. Any thing to make it take longer to break into.
1539835
the safe comes with a key that bypass the electronic controls. the key hole is hidden behind the keypad.
1750067
Two options: 1)call Solar Group and tell them what happened and ask what they can do. 2) call a locksmith
1302914
Did you try to use the following link:http://www.sentrysafe.com/CustomerCare/Need_A_Key
1799147
Use the tool that came with the safe (just a hex-key, I recall) to remove the name-plate next to the scanner. The lock tumbler is beneath that, which you can then use your key to manually open the safe. FYI - I have found that the scanner is sensitive to how hard you press down your finger and if you pull your finger to one side or the other. Try different variations of pressure and direction.
567434
If it arrived locked with the keys inside, that would constitute defective product and it should be replaced by Amazon. Mine likewise had the keys and cable inside but was not locked. Possibly it is just closed snugly, so I would put some extra effort into opening it. If that doesn't work, get a new one. Or possibly you're an accomplished burglar and can simply pick the lock open to access the keys...
997535
Not too sure. However I would contact the manufacturer directly. ..they may be able to help you. Or maybe replace the lock and you will receive a new key with the new lock.
237176
There's no way to get in without a key if the battery is dead. Hide a spare key outside somewhere (backyard?) under a rock or using one of those hide-a-spare-key fake rocks.
1456167
Yikes. You may be up that infamous, stinky creek. One choice is crow-barring it open, which will ruin the safe and maybe damage your 2X4 studs and dry wall. One hope is that you can find the serial number (not the model number). Most companies can replace a key if they know that number. You would also have to convince them you are the owner of the safe... and not a thief that stole a safe! Hope it works out for you... Hey also... maybe a good lock and key company could pick the lock for you??? It might cost you $50 or so.
2221768
Probably go to any safe company or store that specializes in safes or go to the website of the company whet you bought the safe from
1609121
It's virtually impossible to lock the keys in the safe. The safe can't be closed in the locked position.
806247
A reviewer said this: Press the red button on the back of the door after you open the safe, enter up to an 8 digit code and then you are set. I had to press either the R or B button after too for mine to work.