Has anyone had a good experience with their customer "service" department - I expect not, but asking anyway?
757203
Well, yes, as a matter-of-fact.... 1-800-629-3325 ext208 Andrew Miller, Service Manager.... It took a minute for him to answer but he was helpful and direct. It has "been awhile" and I don't know if he is still there, but he helped in my question about grounding, (that IT SHOULD BE grounded...) I also spoke directly to a sales person when I ordered mine, and he was very helpful. I guess it depends on how "you-approach-them." ... btw, I've had NO service issues with my 4400E (purchased DEC 2010,) and it runs fine... I DO run the tank and carb completely dry after each test run-every 3 months, using PREMIUM gas 90+ octane. I remove and store the battery indoors, and the genny covered in the garage...
1168470
i don't think so. lame, i know. you'd need to get on the phone with them and they'd probably help. customer service is good with these guys.
770712
Scott, have you tried the customer service link on the seller's storefront? They can give the best current info.
2165723
To be honest don't recall but if you're looking for a company that will provide good service.. I would look for another.
852211
Have you checked all specifics? If so I would definately contact them. I've never had any issues with them. Hopes this helps .
1518173
My experience so far has been good. I have done both. Amazon was fine. I hope it continues like that.
1990359
Well, I'm glad it worked out in the end. It's very interesting that there seems to be no in between with people's experiences when they deal with companies about a problem product. People either seem to have a great experience or one that is catastrophic. I think that time seems to be the deciding factor, if a situation is handled quickly, it's fine. But let one drag out for days and there's just no way that it will turn out right. From the way you wrote the first post, it just sounded like the seller wasn't telling you the truth. Anyway, glad it has worked out...
2198901
i'm not sure, their tech reps are pretty good at answering questions, i'd call them directly.les
786113
I do not know but the company tries to be helpful, is there a way you can ask them directly??
6467
Yes! Sometimes decent products, but not worth the aggravation of dealing with non-existent customer service!
1376134
I agree. Customer service is the worst I have ever experienced. They do not return phone calls when you leave a message. Nor, do they respond to emails. It's hard to imagine that a company that is so inconsiderate of it's customers is still in business. My membership is up this month and I am not going to renew. My device is first generation. I will not be buying a new GPS from SkyCaddie.
631765
The PD customer service people were a help to me on stuff like this, try calling them.
341851
I believe so. It is worth it to look up the customer service # and speak with them directly.A real person answered, he was intelligent and courteous and answered all my questions, withalmost no wait time. I left a message and they called back quickly. Good Luck!!!
1242965
Yes. AS a matter of fact, mine went bad after about a year and the company graciously replaced it for free. No questions asked and I didn't even have a receipt.
1390875
Not that I have seen so far. Service from the company has been excellent, and it's still working well for me. I do wish it could be a bit cheaper, but pricing seems to be at or below the competition, so I'm willing to pay for what works.
857721
I did not as they have a good reputation for being reliable. I have friends that have used them for many years problem free.
1786100
I have no idea- I'm not a part of the company, just a satisfied customer. You'd probably have better luck contacting the company directly; I'm not sure if they see these questions automatically.