My printer won't recognize the cartridge--it says "install black cartridge' even though I've installed this one. Any help?
766826
Ensure you've removed the plastic cover over the connection. Otherwise you may have a bad cartridge.
766827
My HP printer recognized the cartridge I bought above but I have another printer my Dell printer that does the same thing so I don't know what to tell you.
1261325
That's a good question! I have two of these printers and both have been nothing but trouble. I have one that can't see the full black cartridge now. I just read the note about contacting Lexmark support. I'll have to give that a try. Best of Luck!
2008952
I'm not using your Back Ink Cartridge yet, still have Black Ink. There is problem with Ink at this time. Thanks
912547
You did not provide the printer model. Now, did you try to replace the cartridges with ORIGINAL ones? Even empty ones will do, just to test if they are recognized by the printer. (ONE cartridge will suffice for this test.) If the printer will recognize such a cartridge (even an error msg. will serve as 'Recognize'), you know what I already know: never look at this vendor and his products again...
1297305
We had the same problem with the first one we bought and had to return it to the store. Ordered another one (exact same model) and it has worked beautifully. Have you tried actually replacing the cartridge? aIt could be that you have a faulty cartridge rather than a bad printer.
1851082
There's a box "will this work with your printer" right below the description of cartridge where you would enter your printer brand, series and model# to see if it works with your printer... Try it
1967094
After awhile my printer didn't recognize the cartridge either. Annoying, I know!! I emailed the seller and he gave me a full refund.
1657221
Assuming you have a printer model that works with the refill kit, there could be a problem with the chip you replaced. Is the new chip installed in the cartridge in the correct orientation? Did you try using the old chip instead of the new one?
988508
if it is the thin clear covering over the area the ink goes through to the printer you can leave it alone. The printer will get the ink. My first replacement was black ink and it was the same way. It will still work. I printed something first and then it recognized it. If it does not print using that cartridge...call or write the place that you bought your ink. I hope this helps and Happy Printing :D
1104612
There was no fix for me. My printer still does not recognize either cartridge and will not print anything for me.
497634
Try to firmly and evenly press the cartridge into place Also make sure the plastic seal is punctured. I installe dblue an dthe same thing happene dto me Monkeyed around with the printer until it worked took about 45 mnutes also turn printer on and off
805604
Hi Angela,, what I did when that happen to me, was, I took all colors cartridges out, yes even my empties, an put them back in, an made sure they clicked in place, try it, it worked for me, then restart the printer.
1371351
I got the same error code. I checked the ink levels & found that the black was low & needed replacing.
2277017
The cartridge I got works great. Is yours seated properly? Remove it, shake it and put it back in.
1040563
Check your cartridge holder. If your black one is larger than your colored cartridges you should be okay. There should have been a little color card that came with your printer that states the cartridge to use, ex: hp564/564XL
410579
First, are you sure it's the right model? Second, make sure to place the colored to the colored slot and black to the block slot. Did you peel off the protective film? If it doesn't work, try putting back the old ones again, try detecting it and check the ink level. Next remove the old ones and replaced it with the new ones. Do this one cartridge at a time. It would be better if you plug-in the printer to your computer using the provided usb printer cable. This is to eliminate the wireless problem part. If still it does not work, then the cartridge may have a problem.
1775126
Mine is the hp psc 1100/1200 series. . . .the black cartridge did not last very long, and gave problems. Replaced it with the other and so far this month there have been no problems. Thinking I got a bad one of two!