Steamer works but no water reaching filter! I bought a DeLognhi Retro espresso maker through Amazon, got it home, and just tried it. The OK light comes on, but when I turn it to the coffee drip position, it only makes noise but no water reaches the filter. I've put the filled water tank in and out several times, thinking maybe that was the problem, but it makes no difference. Plus, the steamer part is working, which means water is being received from the tank. Still, the coffee part does not get any water even after several minutes. I have put the handle in all positions, turning it as far to the right as possible, both with and without coffee in it and with and without the filter in it. Would love to be able to use this and not return it, especially since I bought $50 worth of pods that I'll have no other use for. Any help or ideas much appreciated! Steamer works but no water reaching filter! I bought a DeLognhi Retro espresso maker through Amazon, got it home, and just tried it. The OK light comes on, but when I turn it to the coffee drip... » Read More Steamer works but no water reaching filter! I bought a DeLognhi Retro espresso maker through Amazon, got it home, and just tried it. The OK light comes on, but when I turn it to the coffee drip position, it only makes noise but no water reaches the filter. I've put the filled water tank in and out several times, thinking maybe that was the problem, but it makes no difference. Plus, the steamer part is working, which means water is being received from the tank. Still, the coffee part does not get any water even after several minutes. I have put the handle in all positions, turning it as far to the right as possible, both with and without coffee in it and with and without the filter in it. Would love to be able to use this and not return it, especially since I bought $50 worth of pods that I'll have no other use for. Any help or ideas much appreciated! « Show Less
776388
I am thinking that the pump might be self priming, but the first time it primes I had to let it go for 30 minutes. Now the only question is, how do I know if I am getting full pressure? I am suspicious that I am not since the coffee seems a bit week.
776389
just got mine out of the box and i'm having the same problem. the filter holder is hot, the steamer seems to be working, but water isn't going through. i thought i tamped the grounds too much, so i have now tried with a loose tamp and with no coffee grounds at all. All I get is a horrible noise. I'm very frustrated!
776390
After owning this machine for 7 months (had our first for about three years) I'm having the same problem as of this morning. I'm going to try all the tactics that billf recommends. Anyone else rectify the problem?
776391
We just opened our machine and tried to use it and we have the SAME PROBLEM. :/
776392
Make sure the water reservoir is pushed down ALL THE WAY. I had mine pushed down and the steamer worked, but the pump wasn't getting any water. When my boyfriend tried to push down the water reservoir harder, the machine started working! Good luck!
776393
I tried a few things, and one of them seems to have fixed the problem, but I'm not exactly sure which. One thing was to let it keep heating up for another ten or so minutes even after the OK light came on. Another was to let off some steam while it was in the espresso drip mode. Another was to use the steamer first and then switch to espresso setting. As I say, I have no idea which one of them did the trick, but now the espresso pump works immediately after the OK light goes on. Good luck!
776394
I've had my machine for less than a year, and lately also have not been able to get the water to push through the grounds as it always has. I've taken the baskets apart, cleaned all the filters, made an attempt at descaling, and still, the water flow stops at the grounds. My espresso machine's constipated! I'll try what Bill says, but I'm doubtful. I think it may be time already to shell out more money for repair or another model.
776395
Same thing is happening to me with the one I just got yesterday. What's the deal?
1506663
What kind of coffee do you use? Does it happen both with beans and powder? Wonder if it's too fine or if maybe the water overflows in the filter and wash the grounds in your pot. I had that once.
1422620
I've had this machine for only 4 days now, and the only problem I see with it is that even with low levels of coffee grounds they come perilously close to overflowing the #4 cone filter. I suspect this is due to two factors: 1) the filter basket bottom is flat so that once the filter is wet it sags to conform which lowers it and allows grounds to overflow, and 2) I suspect water flows faster than other coffeemakers I've had (DCC-1200) and this causes water to stay in the basket longer. I'm using the same amount and grind on my coffee and also the same filters and this was never an issue on the DCC-1200. I'll experiment a bit and hopefully find a solution or this is going back.
114707
Yes it could be needing a descaling. The user manual mentions this. You can use a citric acid solution, and alternatively there's a product called Dezcal which is popular with espresso people, and works well. Don't run your pump for too long at a time, it can overheat. There's another possibility that occurs to me which may be even more likely. The basket assembly may be dirty and plugged up. Take the portafilter, basket rim, rubber ring, actual filter with holes in it, plastic disc, and plastic screw nut all apart, soak and rinse. If you suspect the plastic disc may be plugged up (that's the thingy that creates pressure before letting coffee come out), you can leave it out and see if you can pump water through the portafilter assembly without it.
1506664
I've never had any issues. I use coffee beans and grind them into the reusable filter and I fill the beans to the top as well as coffee pot. It sounds like the water is flowing too quickly into the filter and causing the grinds to "splash around'. Maybe trying the "1-4" feature and see if that avoids the problem
1825143
The unit I received was missing one of the o-rings on the water tank (there should be two), and was leaking immediately. After receiving a replacement from De'Longhi I haven't had any leakage. The bitter taste is probably due to the coffee grounds you are using...
1358996
Greetings Stephanie,First, we love the De Longhi. Returned the first two espresso machines that I purchased, but this one is a keeper. We use it every day.Perhaps mixing some white vinegar with water and run it through the machine will clean it out.
1183800
Why? Because they aren't well made would be my evaluation. It leaked there, and from above the filter basket. In fact they sent me two as warranty and they both malfunctioned similarly, one even leaked out through the on/off switch. That couldn't be too safe, I've since given up on that brand, and espresso machines generally.
1199015
Maybe the shower head is clogged? You can't really adjust the drip speed. And mine makes perfect coffee, the grounds being thoroughly soaked. Try to remove and thoroughly clean and rinse all the parts you can safely get to (shower head, riser, etc). Maybe if it's partially clogged that will remove the debris. Also they make cleaning tabs for coffee pots. Maybe run a few carafes of water with the cleaner.
1648973
Sounds like its clogged up. It might need to be descaled. Since I bought it I only use distilled water and haven't had any issues. I love this little steamer.
111173
Mine is almost center but still more to the left side. As for the flow of espresso, it should be a stream. It may be your filter is clogged. Thoroughly clean the filter (refer to instructions on how to clean filter in the manual).
2269045
Hello, I don't have the Poemia espresso machine because I returned it to Amazon for the same problem that you are encountering. It would be a shame if Amazon would resell the same coffee makers that other buyers return because of faulty engineering. I advise that you return it as soon as possible. It's a good-looking piece of junk.
1914680
debugging anything involves working your way step by step thru the processI did not experience this but my inclination is to recheck the kcup - and how it is sitting in the coffee makeryou look to see if where the water enters is blocked because the kcup is not properly seated also look at what 'appears clogged' literally means - is water coming out some other way? or it just does nothing if kcup is in place? I did have trouble with water saturating the coffee - and this was reason I ultimately returned the product
914830
It's crazy, huh! I thought I had broken it or burned out the pump motor. My "mistake" was not filling the water reservoir all the way to FULL. And it was making a horrible sound, too. Funny thing was, I could get steam to come out of the steam wand, but not the coffee maker. So I unplugged it, let it rest for awhile, read the (poorly written) directions again, and then made a second attempt. This time I filled the water tank completely full, turned it on, waited for the green light, and then flipped the switch. Success!...(Although it still makes the horrible grinding noise). I am currently looking for another (different model) espresso machine, I don't like this one AT ALL. It's crazy, huh! I thought I had broken it or burned out the pump motor. My "mistake" was not filling the water reservoir all the way to FULL. And it was making a horrible sound, too. Funny thing was, I could get steam to come out of the steam wand, but not the coffee maker. So I unplugged it, let it rest for awhile, read the (poorly written) directions again, and then made a second attempt. This time I filled the water tank completely full, turned it on, waited for the green light, and then flipped the switch. Success!...(Although it still makes the horrible grinding noise). I am... » Read More It's crazy, huh! I thought I had broken it or burned out the pump motor. My "mistake" was not filling the water reservoir all the way to FULL. And it was making a horrible sound, too. Funny thing was, I could get steam to come out of the steam wand, but not the coffee maker. So I unplugged it, let it rest for awhile, read the (poorly written) directions again, and then made a second attempt. This time I filled the water tank completely full, turned it on, waited for the green light, and then flipped the switch. Success!...(Although it still makes the horrible grinding noise). I am currently looking for another (different model) espresso machine, I don't like this one AT ALL. « Show Less
274226
There should only be a little water in the espresso holder when you empty the used grounds. It may be that you are pacing the espresso in to tightly or too loose. After the grounds are in the holder you should tamp or press them lightly; not jamming them down, but not having them loose. Hope that helps
1569821
its just a steamer, can not make any espresso. you may take a look at other type.
1830363
Hi Karen, I see! Make sure the basket is sitting correctly. The basket has a small stick-out/handle, that should sit tight into the gap of the holder of the basket. You can see it at around 2:00 direction (if you face the coffee maker). Once it sits correctly, the valve will be dropped at the right height for the carafe to reach/push up. Hope this helps!