Hello, I ordered one in March 2013 and have been happy with it. But the back no longer "clicks" in place and I have a gap antenna side where it is supposed to click in place.Do you have a replacement back available or can you suggest where I can get one?Thank you. Hello, I ordered one in March 2013 and have been happy with it. But the back no longer "clicks" in place and I have a gap antenna side where it is supposed to click in place. » Read More Hello, I ordered one in March 2013 and have been happy with it. But the back no longer "clicks" in place and I have a gap antenna side where it is supposed to click in place.Do you have a replacement back available or can you suggest where I can get one?Thank you. « Show Less
751744
Sorry, I tossed mine a while back because the antenna they painted on was of poor design. Guess the people who designed it did not check wave lengths or SWR. They may have corrected that since I bought mine. Complain to the seller, they may just give you another one.
483677
Hi, I'm not home at the moment, but I believe I still have my 3500 back and battery. I also got the smaller extended battery option (2100 or 2400 I believe) and ended up using it instead. You can have mine if you like. Louis
465281
I called the supplier (Back to Basics) and they sent me a new one for free, but mine was broken when I received the unit but I am sure they will sell you one. They were very positive in their customer support.
666223
Steven : I live in Colo. but no matter what area you are in I suggest you look close at the Reviews because other people have had the same problem as me. Missing parts, would not rotate, loss of reception at times, plastic parts. would not get reception more than 35 miles in my area in flat country with no obstructions much less at 150 miles as advertised so I sent it back to amazon because the manufacture would not return my phone calls it would just give a recording that they would call back in twenty four hours which never happens. Good Luck to you. Earl
1983452
I went in through my Amazon account and went to "Your Account" where there was an option to "Return or Replace Items". It seems like I had at least 30 days in which to return it for a refund. I just sent mine back yesterday because the side blew out. A friend of mine has the "green" one by a different company and she hasn't had any problems as of yet. It may be made better. She's going to let me know if it fails on her.
2270360
On my second sk3005 antenna and it's just failed. We've replaced one dish, the LDU and cable. I'm suspicious that the antenna can be damaged by road vibration or water infiltration. Hope you're having better luck getting help from Winegard than I am.
1736658
I tested the one I got and it works great! I thought my original had gave out but upon further inspection it was a loose connection. So I keep the new one as a spare; wasn't too concerned about warranty. However, the seller does say you can use amazon's return policy or contact them for further item details; they may offer you a warranty.
1975188
I'm having the same problem. Worked great for the first month or so, had about 15 channels (Pretty much the maximum amount of channels for my area). Then one day I turn on my television, and I only have about 4 channels. Pretty irritated about it myself! I've tried a variety of different positions for the antenna with no luck. Let me know if you find a solution!!
149938
I just got my order and there was only one radio. I talked to online chat and after a while I got a refund to cover the cost of the missing radio. If you have to go through what I did, your email confirmation of your order that shows the picture of the radio and says 2-Pack is going to be your only evidence. Rest assured that when you talk to someone tell them to pull up that very same email order confirmation(they can) so that you both are looking at the same email. Don't let them stiff you like the online chat representative tried to do with me.
562057
I cann notice the TILT - plan to call Sony service tomorrow to get the replacement stand. Please share/update yr experience in resolving this issue.I don't want to go thru the hassle of returning and brining a new one unless absolutely necessary.thanks
1835918
The one I got was broken and had parts missing right out of the box, I would make sure you check "Every" part "Before" you even attempt to put it together, and if "One" tube is slightly "dented" or "bent", it won't work... If all the parts are there and in "Perfect Condition", then be very "Careful" and follow the directions... But like others have said it's not a very good antenna anyways... So I would just ship it back and get something like "Solid Signal Xtreme Signal HD1080X 2-Bay Bowtie UHF and High Band VHF TV Antenna 35 Miles UHF/VHF (HD-1080x)" or if you need Longer range get a "Solid Signal Xtreme Signal HDB91x VHF/UHF HDTV Antenna (HDB91X)" good for 70+ Miles" That's my recommendation... The one I got was broken and had parts missing right out of the box, I would make sure you check "Every" part "Before" you even attempt to put it together, and if "One" tube is slightly "dented" or "bent", it won't work... If all the parts are there and in "Perfect Condition", then be very "Careful" and follow the directions... But like others have said it's not a very good antenna anyways... So I would just ship it back and get something like "Solid Signal Xtreme Signal HD1080X 2-Bay Bowtie UHF and High Band... » Read More The one I got was broken and had parts missing right out of the box, I would make sure you check "Every" part "Before" you even attempt to put it together, and if "One" tube is slightly "dented" or "bent", it won't work... If all the parts are there and in "Perfect Condition", then be very "Careful" and follow the directions... But like others have said it's not a very good antenna anyways... So I would just ship it back and get something like "Solid Signal Xtreme Signal HD1080X 2-Bay Bowtie UHF and High Band VHF TV Antenna 35 Miles UHF/VHF (HD-1080x)" or if you need Longer range get a "Solid Signal Xtreme Signal HDB91x VHF/UHF HDTV Antenna (HDB91X)" good for 70+ Miles" That's my recommendation... « Show Less
1997508
I'll see if I have another one here. If not, I'll check if Danielle has one and you can return it (as it's the end of the year, it may not be available) 'Will advise. 'Sorry for the problem. Anne
1053175
Do yourself a big favor and visit the newertech website, and contact them. The thing worked great up until I upgraded to 10.9.5 and it was that very moment I needed a patch for the antenna to work. They sent a patch to me via email. They may have all patches on their site now. Either way, it's best to contact them before buying.
1633479
Sounds to me like you may not have removed all the old pieces from the antenna before installing the new one. That is one of the reasons something like that can happen. Are you sure you removed everything first? If yes, then your gear may be missing teeth.
1562579
The one I received DID NOT HAVE NFC antenna installed. (It is shown in the image, but was NOT in the received item. I decided to try to transfer the antenna from my phone to the new back, but I cracked the new back in the process, so I could not return it. Also, the other antennas (wifi, bluetooth) are not shown in the image, but were in fact included in the back.I later purchased another replacement part from an auction site which came with all antennas, and had multiple peel-away protective plastic films that the ePartSolution did not come with, which made it seem like a true repair depot part. The one I received DID NOT HAVE NFC antenna installed. (It is shown in the image, but was NOT in the received item. I decided to try to transfer the antenna from my phone to the new back, but I cracked the new back in the process, so I could not return it. Also, the other antennas (wifi, bluetooth) are not shown in the image, but were in fact included in the back.I later purchased another replacement part from an auction site which came with all antennas, and had multiple peel-away protective plastic films that the ePartSolution did not come with, which made it seem like a true repair... » Read More The one I received DID NOT HAVE NFC antenna installed. (It is shown in the image, but was NOT in the received item. I decided to try to transfer the antenna from my phone to the new back, but I cracked the new back in the process, so I could not return it. Also, the other antennas (wifi, bluetooth) are not shown in the image, but were in fact included in the back.I later purchased another replacement part from an auction site which came with all antennas, and had multiple peel-away protective plastic films that the ePartSolution did not come with, which made it seem like a true repair depot part. « Show Less
1795172
The best advice I would offer. would be to take it to Best Buy for installation. They did mine and I bought the radio somewhere else. It works great and the unit is one of the best I have ever had.
854388
I had originally ordered two, two different companies to see which came faster. Well one came in, installed and has been working perfect for about a year. I contacted the other company about returning the one I didn't need and a guy said they don't usually take returns but because I never opened the box they would. I would wait for or contact the seller and ask because it will be highly dependent on the company you order from.
545415
I have one that I love but haven't had problems. Have you contacted the people you purchased this from? They may be able to help.