The hook & loop attachment has come loose, I've glued it twice. Where can I get a replacement "head"? I'm past my 30 days for a refund. :(
742158
I am not sure what kind of glue you are using to glue it back on but you might try either Gorilla Super Glue or, if that does not work, you can use a two-part epoxy that usually works as a permanent fix. Other than that, the only place you can get a replacement, other than buying the attachment again, is through a Black & Decker certified repair shop or through Black & Decker directly. I don't know what the cost would be to do that so I would try the above two things first. I hope this helps.
742159
go to the black and decker site at blackanddecker.com. Always register your products.
482665
You might try contacting Fisher price directly. Some companies will let you purchase replacement parts.
298912
Just contact Hasbro ASAP - this is a defect in the product, and they will replace it. It's a little gross as you have to decapitate it and send back the head, they then send you a whole new pony. Our new pony worked just fine, still does, 2 years later. The grinding clicking ones are just defective, that's all.
2035986
I resorted to using super-glue to glue the head-band attachment to the headset. I don't think there is any way to repair the over-the-ear attachment because the plastic clips break and they are to small to glue together.
1775202
I am having the same problem! I have adjusted the screw and still no luck. I am at the point of getting rid of it and buying a new one. Very disappointing, especially considering how expensive they are. Wish I could be more help
1782134
I have had two and they have done the same thing, it must be a fault in the design. You can buy new attachment part from the manufacturer for about $10 which seems high. It might still be under warranty if you can be bothered to deal with it...
2124952
Contact them directly. They have a modified part now and will be sending the whole new piece to you (more than likely) they did for me when my hammock didn't line up properly.
2126807
My handle broke also but I was able to superglue it back on. So far it's holding up. I would contact Rival with your question and/or look for a possible new/used replacement on eBay.
898457
I assume it's locked up also? I'd contact the maker. They seem concerned that their product works well. They responded to my review about the poorly designed locking mechanism so they might just send you a replacement. Worth a shot!
298910
Susan your post is perfect for the problem we are having with our new pony...however I have tried everything to unzip the head and nothing will undo the locked zipped. I've tried a screw driver and everything. Does anyone have any suggestions? I am so disappointed. This is the only thing daughter wants for christmas and at the price I had to pay we can't exactly just go buy another horse. Any advice anyone can give for getting the head off would be very helpful!!!! Thanks.
1301542
Mine broke yesterday....so I'm looking for something to glue it back together.
2168574
I would contact either the manufacturer or the vendor. Usually they offer replacement kits for screws and other small parts. No experience with this particular item.
2277268
Contact the seller Or email me at alseapony@yahoo.com and I will send you file of the one that came with mine. Spare parts may be a issue.
239018
Go to Lowes or Home Depot and get a new clip. Take the shower head with you. Until I did this I just let it hang down.
56650
I would think that you could get a replacement. I would make a claim. It is simple and fast. That's to bad. My son uses his daily and has never had a problem. I hope this doesn't discourage you to just replace instead of refund.
517308
Mine just broke as well. I'm still looking for a place to get a replacement handle.
716717
I didn't have any trouble. All the hooks were accounted for. Like you said, you might have gotten a defect, and maybe you can exchange it.