I've had my toothbrush for about 2 months, and it suddenly stopped working.. any suggestions to fix this? It wont charge or turn on at all.
764605
Ours has been working great since we bought it in June. You might want to change the rechargeable battery if you haven't already, but I would hope the batter isn't the problem yet. I would contact Toilet Tree as well to let them know you are having an issue Kindest Regards, Dean
764606
I and my husband had the same issue with our brushes. They responded to our first complaint but never sent a reply to the second one.Wouldn't recommend the product since the company doesn't seem to respond to issues.
2111576
Just guessing ...Does another brush head work? Maybe one was defective. Otherwise, maybe the toothbrush needs a recharge or is itself defective.
17603
I checked with a friend who uses it a lot.. she just shakes it out.. she says that it is a problem. She likes your idea of a toothbrush.
1411310
Same problem here, my battery seems however not to charge at all. Did you find a solution/problem?thanks!
1383212
Mine was working great after few hours charging. After a year and half, it did not charge like yours. I used to buy used one and used every week, so I gues it died. I used for long and good. But if it is new, then you need refund it
1117582
Mine quit charging a few weeks ago too. I'm in the process of getting it replaced. I didn't realize this was such a common problem.
2021939
Hi. I've bought replacement heads at dazzlepro.com. They send me e-mails and run lots of sales. I'm really pleased with my electric toothbrush. Hope you enjoy yours.
2144075
I had the exact same issue. The other 2 worked just fine. I tried completely draining the battery(left it on for several hours with no attachment on it)and then charging it up again. I've only used the grooming head once since then but it worked just fine.
209648
Well most likely like many mechanical products they tend to no longer work. Should it charge? Yes. It sounds as if you just got a bad one. Depending on the return policy you may be able to return it. If not it will make a nice paperweight.
62304
If it's new, make sure the brush head is firmly seated. If it has been on the charger for 24 hours and still won't turn on, it may be defective. If it isn't new, my best guess is that it has died. That's how both of mine have failed -- one day they just wouldn't turn on.
1827286
I thought it would need a charge .. after charging it to get more suction it stopped working ... I think I had it 2 months before it just stopped working.
220460
Have you tried using your headset, after you unplugged it? Because it doesn't take days to charge it? If its not working then your head phonesare dead. Because my headset did the same thing.
887645
I had the same problem. Bought 2 Vitality toothbrushes from 2 different Target stores and had the same problem. I am about ready to take back the second and try a Sonicare. According to the Braun U.K. Forums, the battery/charging unit is a real problem. Supposedly, if the toothbrush is left in the on position it won't charge. Problem is there is no on/off indicator. Horrible design decision.
1150030
Please clarify: It makes a noise while charging, a new noise you've never heard before? Do you have the brush head off while charging? Does that make a difference? I think it simply might be turned on without the head on, and see if pushing the button stops the noise. When it's making the noise, put screw the brush head on while it's still in the base, and see if the brush head activates - confirming it's "on."
292901
Had a similar issue; it had to be replaced. Based on what I was told when I called them, the initial batch of these went out with this sort of problem. In my case, while it still worked, it would no longer charge and was not recognized by the computer's USB port (I tried it on several different computers). As I recall, mine did not have a model number on it, which was their indication that it was one of those in the first batch.
557938
At least for the ones I have had there is no way to replace the battery... You have to buy a new one... It is a problem with the Rotadent which is sad. I love the toothbrush but it is an expensive love.
551509
Mine only worked on the first charge. A couple of shaves later, and now it only runs for about 7 seconds on a full charge. I've charged it 3 times to make sure and it just doesn't work. Unfortunately I rarely use it so by the time I realized it was broken it was too late to return. I guess I just lose my money. Lame.