Mine was working great, then it stopped working. I've tried a different computer, several different HDD. What else should I try to get it working?
753033
I just purchased this one. After reading some people had to "play with the plugs" to get it to work I partially pulled out the USB2.0 plug and it has stayed working so far. It was cycling in and out randomly so I could not transfer anything since it would disconnect sporadically.I am still in the middle of cloning my HDD but it is pretty solid so far. Must be a quality control issue with the connections.
753034
Try returning it? I was very unhappy with my unit. The SATA connection was very loose and it was impossible to get a reliable connection.
632287
I have heard of this issue in ASUS laptops, but have not experienced any kind of Drive failures in mine. Though Ive only had mine for a little over a year now. Sorry to hear about that, hopefully you can recover the data.
1517560
Hello April, unfortunately there could be several reasons. To ensure the drive is actually working, can you hear the discs spinning? You should be able to tell if it is there would be a slight hum. If you are sure the drive works, and it does not show up on your computer, I would start by leaving it plugged in and then restarting your computer. Sometimes you have to clear the system's memory. If that does not work try a different USB port. My computer has one that doesn't work and I found out by accident. Depending on what operating system you are running, i.e. Windows 7, Windows 8, etc you can go to the device manager and see if the drive shows up under "HDD". If it does and you still cannot access the files there may be something wrong with the drive itself. Was this a working drive that you had used before? I'm sorry if I am not much help, I am trying to think of all the things I try on my pc. Please let me know. and Good Luck!
771582
Mine is doing the same thing, and I can't get it to work, so now we have to get a external hard drive back up the old computerthen transfer to the new laptop windows 8, should not of bought this at all...waste of money.
1432559
First try The HDD on a differnt computer, if it works then your computer has driver issues, if it doesnt then your Hdd has crashed. if it wroks on a differnt computer back the info up first. sorry it took so long to get back to you.
1464531
Send it back, it's defective. They shipped out a lot of defective ones... esp. around December for the holidays when they were on sale. I suspect while they were on sale & they were selling lots of them, they put inferior drives in them to increase their profit margin.
144449
I still have mine and it is working fine! But I guess you will have to open it to find out if it is the case or the hard drive.
1322936
call the company....they are very helpful or email them. I own two of their drives and have been very happy
2101854
The same was for me. I tried to re-install it and it worked. But even this helps do not be happy:) - it worked only about 40 hours for me
382736
No the hard drive doesn't work anymore and it's less than a years time. Also wd would not rma the product for me.
1697049
The 1st unit we purchased about a year ago did the exact same thing! It was broken. Sent it back and got new one that worked fine. I am betting yours is defective too. We now have 4 of these units setup and they work great. One note is that the 1st drive can't seem to be over 1.5 tb to work correctly with our windows systems. Some sorry of windows problem. So we setup drive 1 as 1.5tb & the other 3 drives are 3tb each.
1737288
Sorry for your problem. Mine has worked fine with no problems. Send it back. May have gotten a bad one.
600158
Try another disk, if that doesn't change then possibly your missing or damaged driver for the drive. Other possibly the drive I'd bad.
1721009
Hi, are you using the same insert/caddy that was originally in your laptop? The hard drive won't work unless you are using the correct/original caddy. Hope this helps!
358637
I had a similar thing happen to me and discovered that the included cable only works with an SSD drive. It doesn't work with a standard hard drive.
610943
Is there a disk stuck in it? Try unplugging it for a moment and plug back in.
2091686
You may want think about re-installing it and make sure all connections are good. If not, return it for a new one.