I have problems with the scanner, x431 diagun to turn on the display just goes black with the message X-431 diagun, not allowed to do anything else
752917
hello. my friend wrote to the person you bought it, I also returned it, in my case not allowed to check the equipment. write you direct them. Sorry
333632
Hi Rena,This is going to be a shot in the dark. There are some computers that are not compatible with some equipment. If you don't see anything in the card, and all your connections are correct, it may be this little scanner is not compatible with your system. I hope this helps
520837
Try removing the batteries, and leave them out for a couple of hours before putting them back in. It is possible there is a static buildup on the sensor. I had a similar problem with a desktop scanner, and performing a power cycle solved the problem. Other than that contact VuPoint tech support.
2030447
I tried replacing the scanner with an orbital one, and I must have spent about 4 hours trying all kinds of programming combinations (the 'obvious' ones suggested by the scanner manufacturer did not work), and I never got any scans to go through. The scanner would beep, but it seems the speed the transmission to the cash register were too high, so it never picked it up. Plugged the original one back in, and I have been using it ever since. Make sure, if you do go ahead with this, that the scanner you get is an RS232 compatible (direct plug or adapter). I have since decided to purchase a full POS system and was waiting for the slow season to implement it. The money you save is just not worth the trouble you get with this archaic system...
399185
Check the scanner window, for the auto feed area, yo9u have a bit of dirt on it. Maybe some type of liquid paper if you use it, has rubbed off on the site glass. A quick cleaning should fix the problem.
246556
I am looking for a new scanner because my Microtek ScanMaker s450 has stopped working. The reason - I am using Windows 7 x64 and the Microtek driver for it is found under Vista on their support site. However, this is a 32 bit driver. It did work until MS did a critical update to the x64 OS in early December. I am sorry that is is the case as the clarity and color was exactly what I needed. After reading the review, I am going to move on to another brand.
2272854
It's worth a try, because the machine tries to load the firmware at startup. If the firmware has become corrupted, then it would make sense that the display could have issues. I suggest trying it, along with following the steps that are outlined in the manual for firmware update. You might have to follow them blindly, but it's not hard. See here: http://www.zoom.co.jp/english/download/software/h2.php Better to at least try it, rather than live with a paper weight.
1044221
I have not had this problem but I did have a different one and called Naxa's support center at 866 411 6292. I was able to speak with a technician who gave me some good advice.
207943
well it`s probably broken. when I turn on mine, there`s a count down form 9 to zero being displayed on the screen, and then it`s ready to work. if you ruled out the batteries... I`m afraid it coud very much be DOA.... try to contact the seller on their website and ask for assistance.... good luck. stef.
1697220
I had the same issue until I open a software program and scan it and it appear on that program as a file that I can edit. I advise you to open a program and then use the m.scanner. it works like a normal scanner.
500470
No, I've never had a problem with this machine (so far) Maybe it is just your machine and you should ask the mfg. to replace it? I'm sorry to hear that you are having problems.
1086607
Hi, That happened to me, the chip for the tester is overloaded or burnt out. Just tell the seller and they should ship you a new one. When it is confirmed you are being shipped a new one, just strip the old one for parts
1582476
Yea I'm wondering the same. I' d really like to get this and I need a scanner now. Maybe someone can check with fujitsu and let us all know about an update?? Then again it appears so good why change it??
1327782
Hi Ben, we never managed to get the scanner to work as our technical help was unable to find the correct drivers Sorry Ann
1824670
I am currently trying to get it to work, the software loads fine but I cannot get the computer to recognize the sensor. I sent an email to the manufacturer, will let you know if I get a response.
571536
To learn the calibration process and check to see if it is working properly, hold the scanner steady away from any objects. Squeeze the power button, and hold it steady. Within about 1 second, first all LEDs light, then with all LEDs off there are five or six fast beeps, then one longer beep with the green and red LEDs, then the green on steady with no beeps. If the sequence repeats the power switch may be intermittent, or you might not be holding the trigger steady. If you find any other behavior, the scanner is likely defective.
559348
I had the same issue. Contacted the seller and they were not helpful at all. If you are able to find the driver, let me know so I can use my equipment.