The bottle, got here with the top pump broken. The bottle of the Brazilian for split end. Can I get a new pump? Thanks!
760911
Mine was also broken. But since this was my first time ordering thru amazon. I didn't ask for a new one.
760912
I am just a customer, why would you ask me that, buy a sprayer at a beauty supply and use a spray to apply it
670338
I purchased this for my sister as a Christmas gift. The spout on hers broke as well. She ended up taking it back to a major department store because she wasn't sure where I got it. The saleswoman told her that is a known problem with this jug. She exchanged it for another brand. Hope this helps!
617129
My pump sounds like it has a small rock in it when it is working. I called Tetra and they said they would send me a new pump but it and the light look like one unit. I would call Tetra and ask for a new one.
52188
The company will send you another one but it took nearly a week for me to get my replacement. Then they wanted me to pay shipping and return my defective one (I did not return it). All together I had to buy THREE of these pumps and I have ONE that works...most of the time. If I were you I'd talk to your Dr. or the hospital where you had your baby and see if you can rent one. That way you know you're getting a good one and it shouldn't cost much. If I had it to do over, I'd either spring for the good/expensive pump or simply rent one from the hospital. This one is terrible, I'm extremely disappointed in the First Years product, customer service and company as a whole! Good luck to you!!!
1798276
You would remove the plastic bottle that contained the sealent along with the filler tube, discard that and replace that part only. The pump is NOT disposable.
1618935
Hi Lori, I am sending you a private email as well. First I am sorry that you have a poor bottle. That's not good by any standard. What you have Is not an "old" bottle (because we don't have any old ones) but a bottle with too much scent. I have organised a replacement for you. Again my apologies for your inconvenience. And a huge THANK YOU to all who responded to let you know about our customer service. It is lovely to see that so many people know how much we care about each and every customer and that we do respond to every email we receive and every question we get asked.
1862127
Just lift the pump out and pour it from the top. A small funnel might help.
533960
Mine did as well. I tried emailing the company, but never got a response. Not even sure if it went to the right people. Got a great new glass bottle at target, and less $$. Still hasn't broken.
1186395
To be honest, the first one I ordered broke in the mail. I returned it for another and it was fine. The issue is the spout portion. I would repackage it and ship it via an insured courier (UPS). Hope it helps
1366023
They recommend not to do so.... I did and my bottles warped with the bottom piece. I loved the older bottles that were standard buy they are discontinued. I highly recommend the Dr. Brown's over anything! I love them! Never had an issue yet.
1458135
We have had the same problem ,multiple times ,w/this despenser. It doesn't last long until the pump is sprung & unable to release the soap. Very frustrating. This past time we contacted the seller & they sent us another, not the same one, thank goodness. So far, so good. It is much better. We'll keep our fingers crossed!
463182
I would maybe buy a new one.. it could work but I wouldn't chance it. I always drink the full bottle before testing.
438292
Just got the bottle and have tried for 15 minutes to get it open and can't. I have ordered this before and had no problem opening it. Is it possible the pump is defective?
244489
I've read reviews about the product leaking during shipping. Is this still happened? I want to confirm that the product has a screw-on cap and that the pump is still sent unattached to the bottle. Thanks.
50483
Sounds like it is broken. Send it back. You should at least see steam. It got the bottles to hot for me and I don't have time for that with a crying baby. Send it back.
708965
Make sure the cap is on tight. If it's still under warranty they will make it right. Other than that the pump has went out, no way to fix it. That's what happened to ours. As luck would have it, ours was out of warranty! I think they should put better pumps in there machines. Good luck.
1839239
Yes, last two orders the pumps are not working. I have been using these for about 2 years and no issues. Then when the first one came and I could not use it and my boyfriend also spend a long time trying I figured it was a fluke. Now with the second order and not working I am not so happy.