Is this still compatible with Comcast? With Triple Play package?
756627
It depends. I actually work for Comcast and was unable to get this modem provisioned. After some digging and a chat with a contact I have at Arris, it seems that Arris makes several variants of this modem. They are not supposed to be sold to retail consumers and each variant is specific to a particular ISP. In my case, I was shipped a model TM822G/CV. That is designed to work with Optimum and that's why Comcast couldn't provision it. The correct model for Comcast's network is TM822G/CT. There should be a sticker on the back next to the coax connector telling you exactly which variant you have. I'm going to attempt to return mine, though I bought it 6 months ago and have only now had time to fiddle with it. It's pretty irresponsible of the vendor to not disclose this so it's anyone's guess if you'll get the correct part for your particular ISP and they don't ask you which one you want.
756628
I was able to get it working with Comcast relatively easily. if it doesn't connect for you, don't call the activation line. call the generic tech support number for comcast (1-800-comcast?), get to the internet support and have them connect the modem.The activation department will tell you this modem isn't supported, but the internet support people don't care.If you have a good tech, they should call the activation department to get your phone lines transferred and all should be good.
756629
I have the triple play package and I just plugged it in and it took care of everything EVEN the phone....follow the directions enter the address they tell you and wait for it to connect..you will have to wait longer than you would think.just be patient ...then it will do a search for components ,find them then tell you its all set..my phone worked just fine..when it turned my modem in they looked on the computerand said my phone was all set...I was really shocked it was that easy....I hope it is for you..
756630
Here is what I found out having just bought one (10/30/14). I was able to go on-line to Comcast after connecting the modem to the cable and a network cable directly to a notebook computer.The modem provisioned without any issues.The phone service work fine to.Here is the hitch...While there are no problems with the modem and it shows up on Comcast's OK modem list I found out the modem is still undergoing testing and not fully supported yet. This means you should be able to get standard internet speeds but if you have the higher speed blast service it will only transfer at standard speeds. They told me this should be fixed within a month... we will see ;) Here is what I found out having just bought one (10/30/14). I was able to go on-line to Comcast after connecting the modem to the cable and a network cable directly to a notebook computer.The modem provisioned without any issues.The phone service work fine to.Here is the hitch...While there are no problems with the modem and it shows up on Comcast's OK modem list I found out the modem is still undergoing testing and not fully supported yet. This means you should be able to get standard internet speeds but if you have the higher speed blast service it will only... » Read More Here is what I found out having just bought one (10/30/14). I was able to go on-line to Comcast after connecting the modem to the cable and a network cable directly to a notebook computer.The modem provisioned without any issues.The phone service work fine to.Here is the hitch...While there are no problems with the modem and it shows up on Comcast's OK modem list I found out the modem is still undergoing testing and not fully supported yet. This means you should be able to get standard internet speeds but if you have the higher speed blast service it will only transfer at standard speeds. They told me this should be fixed within a month... we will see ;) « Show Less
756631
Update 02/02/15 -- TM822G NA-0 is the model I have and it works fine.I purchased the TM822G in April of 2013. This model has worked just fine since day one. I called Comcast, they got it up and working with Internet. I had to call a different number to get it provisioned for my phone but that took about 10 minutes and from there I was up and running with cable, internet and phone. 1.5 years later and I haven't had a single issue. I have the Extreme 50 and usually get better than that throughput.I always recommend that people read through the Amazon reviews, there are a couple of post that tell you EXACTLY how to get it provisioned correctly. Update 02/02/15 -- TM822G NA-0 is the model I have and it works fine.I purchased the TM822G in April of 2013. This model has worked just fine since day one. I called Comcast, they got it up and working with Internet. I had to call a different number to get it provisioned for my phone but that took about 10 minutes and from there I was up and running with cable, internet and phone. 1.5 years later and I haven't had a single issue. I have the Extreme 50 and usually get better than that throughput.I always recommend that people read through the Amazon reviews, there are... » Read More Update 02/02/15 -- TM822G NA-0 is the model I have and it works fine.I purchased the TM822G in April of 2013. This model has worked just fine since day one. I called Comcast, they got it up and working with Internet. I had to call a different number to get it provisioned for my phone but that took about 10 minutes and from there I was up and running with cable, internet and phone. 1.5 years later and I haven't had a single issue. I have the Extreme 50 and usually get better than that throughput.I always recommend that people read through the Amazon reviews, there are a couple of post that tell you EXACTLY how to get it provisioned correctly. « Show Less
1711780
Is this still working for Comcast? I have a similar product for Charter and it has recently quit working. Every channel comes up as "Not Authorized." Previously was working perfectly and I have changed no connections....
622401
yes. I have comcast and it worked perfectly. It was the same model I was renting from comcast before I got this one to replace it. Hope this helps....
1172205
Your statement also describes my situation of have Comcast as a provider of TV, Internet and telephone. I bought and have successfully used the Arris TM822G Touchstone® for a number of months now. I did have to have a Comcast technician come out and do some final installation before the telephone would work.
1176395
I have Comcast and have been happily using the SBG900 modem for years. I'd say whomever you're talking with at Comcast down't know what they're talking about.
2230302
Yes, it does. I have Comcast Xfinity and it works perfectly fine. In fact, it is the same model that came with Comcast setup kit. Hope this helps.
1498671
it was compatible with Comcast, but Comcast could not get it to work. I had to go to Best Buy and purchase something there.I would save yourself some trouble and just go to Best Buy.
570833
Last time I checked, Comcast doesn't offer any DSL services, so no it won't work with Comcast..
1982275
As a DOCSIS 2.0 modem it will work with Comcast, but if you paid for speeds above 25Mbps you should go for a modem that supports DOCSIS 3.0 as this modem will only go up to about 25-30.
2189618
Don't know if it is compatible with Comcast. It is compatible with TimeWarner.
326351
It works with DSL(phone line) but not with cable(coax). If Comcast is a DSL connection it will work but otherwise I don't think it will connect.
1026784
You commented that you were using comcast basic package, which is probably analog. We have Insight in our area and they have a separate digital package, called digital 3.2, which sends a digital signal that would be far superior. You can purchase HD packages within that set-up.
1748204
Comcast is not a big fan of when you have your modem. Yes, it was compatible, but Comcast after a few weeks stopped working and wanted to charge for technical service help. My advice... run while you still can (from Comcast, that is).
867144
I have a Motorola, XBOX, and a DVD player hooked up to one. I assume comcast will work fine.
1002760
I know the description says for Comcast only, but I purchased this modem in January of 2012 and plugged it in to Charter Cable and it has been rock-solid ever since. I probably should add the caveat that my subscription is for the 60MB speed level, so it's possible that this modem won't work properly with higher speed packages. I believe that the Comcast-only declaration is because this modem doesn't appear in the "approved modems" list for the other ISP's, but that's just my guess.
558017
No, this is a DSL modem compatible with the phone company's older DSL plans. It can be used with AT&T. Comcast is a cable company using a completely different technology using the same cables that bring cable TV to your house. For comparison, this modem uses the same wires that bring landline service (if any) to your house.
929460
Yes, it is compatible with Comcast remote. The learning mode can duplicate any IR remote. I even copy my lighting remote. Now I can control the TV, cable box and room lighting while sitting on my Lazyboy. Now all I need is a remote to get beer out of the fridge!