Did anyone have problems with the lower Z bar not being in plane? One wheel is 1/2 inch above floor; other three wheels touch floor.
745379
If u you're referring to the heavy duty clothing rack, I would love to return it bz I ordered the double rack & no matter how many times you tighten the bottom rack, it slides down. This rack wasnt expensive but it costed as much or more to have it shipped.
1649650
I am having problems putting the wheels/casters on the bottom. They don't seem to be clicking?
2243064
As per my review: mine lacked reinforcement rods in the stabilizer and elevator which caused an expensive ($100+) crash. No way I could know the rods were missing until I saw my friend's had them! Long after my crash.
1329477
I had this problem too. I contacted Britax to get a new wheel and it works much better now!
1301699
Just assembled it. Right wheel was squeaking. I unscrewed both the wheels and noticed the one squeaking is loose because it was defective. Unscrew just the 2 wheels and compare side by side, check if one of them has a deeper hole or not. Will be trying to order the defective part. Wish me luck.
2265764
There doesn't seem to be any options in the software that inhibit the wheel from moving like that. I would guess its a hardware issue, maybe something is stuck or broken. Perhaps opening it up could help you find out (if it doesnt void the warrantythat is, if it does then contact customer service)
1071386
Adjust the trucks, it will make it a lot better! I had the same issue. if you don't know how to do this look it up on YouTube there are several tutorials on how. Good luck :)
1030104
Mine were initially not level. I had to loosen the two platforms and then tighten the crossbar that holds them together. Next, I tightened the platforms; paying close attention to keep their levels even. A little bit of a pain but much more aesthetically pleasing. I do not think having one platform higher than the other will pose any problems other than looks as long as everything feels solid.
313650
Not sure what you mean, but there is a lever for floor, high and low carpet. I know you had to put it together, so could it one of the parts not put on correctly?
957877
I have not had any issue with mine...totally love it but check to see that the brake is not grabbing on that side, or that the under basket is not rubbing against the wheel
439035
Hmmm not sure, I will try mine when I get home! Have not had an issue, mine was the wheel coming off!!
2012590
Mike,I had the EXACT same problem for a day or so. Then, for some unexplained reason, the stars aligned, and it seated correctly (while I was making a video to email to Lucid to demonstrate problem, no less). Try turning the square bolts 90 degrees, 1 at a time, and check seating after you turn each one. For me, it was the REAR bolt that was giving me problems. Try mounting it on different rail spaces, too. Let Lucid know, ASAP, tho, so its documented. They told me (the "founder"), that they never heard of this problem. LOL. Mine sits tight now...go figure. Good luck.
2087843
I didnt have any issues with mine, however, sometimes the finish is thicker at the end of the bars, make sure this isnt the issue.
2172839
I'm not able to help, I put this together for my granddaughter for Christmas last year and it's been at her house so I can't even look at it. If I remember correctly there were some kind of spacers that went on before/after the wheel itself and it was a little difficult to get them on. Sorry I can't help.
61024
Mine was really hard to move around with the rollers (straight out of the box) and I noticed one of the wheels is completely missing...good luck moving it if that's the case with yours.
2071951
I think you may have assembled it wrong by using some of the wrong hardware. When I assembled and tightened to a firm snug level, they adjust perfectly. I would re-evaluate the pieces you have used
1600075
Double check the installation or return. Ours go down smoothly with the lever while sitting on it.