Is there a warranty on this product? The last mouse I bought from Amazon broke and there was no warranty, so I couldn't return it.
772429
There is a 2 year limited warranty on all mice. Assuming it its new when sold.
772430
The way your question is phrased is a bit ambiguous. The warranty has nothing to do with whether or not you can "return it", either to Amazon or the manufacturer. Amazon offers a 30 day return policy for most return reasons, including defective items -- This is a not a "warranty", but its return policy. The manufacturer is who typically offers the "warranty" (at least for a mouse). A warranty does not often offer any type of "return" (the word you use), but the manufacturer (or warranty provider) will repair or replace the defective item during that warranty period.
772431
I love my arc mice - it is the only type of mouse I buy. Here is a link to the warrenty page: http://www.microsoft.com/hardware/en-us/p/arc-mouse#support
772432
The way your question is phrased is a bit ambiguous. The warranty has nothing to do with whether or not you can "return it", either to Amazon or the manufacturer.Amazon offers a 30 day return policy for most return reasons, including defective items -- This is a not a "warranty", but its return policy.The manufacturer is who typically offers the "warranty" (at least for a mouse). A warranty does not often offer any type of "return" (the word you use), but the manufacturer (or warranty provider) will repair or replace the defective item during that warranty period. The way your question is phrased is a bit ambiguous. The warranty has nothing to do with whether or not you can "return it", either to Amazon or the manufacturer.Amazon offers a 30 day return policy for most return reasons, including defective items -- This is a not a "warranty", but its return policy.The manufacturer is who typically offers the "warranty" (at least for a mouse). A warranty does not often offer any type of "return" (the word you use), but the manufacturer (or warranty provider) will repair or replace the... » Read More The way your question is phrased is a bit ambiguous. The warranty has nothing to do with whether or not you can "return it", either to Amazon or the manufacturer.Amazon offers a 30 day return policy for most return reasons, including defective items -- This is a not a "warranty", but its return policy.The manufacturer is who typically offers the "warranty" (at least for a mouse). A warranty does not often offer any type of "return" (the word you use), but the manufacturer (or warranty provider) will repair or replace the defective item during that warranty period. « Show Less
772433
Hello...You can use the warranty with the receipt or with the label... I live in Brazil and here microsoft change your mouse if broken... just show the original receipt.
1782412
I have not had this problem with my mouse. My mouse has worked for a long time.
615940
Hi, I got the same problem as you when I first got that mouse. But I found out what happens to mine. So see if this is the same problem for yours too, if it is not then all got to said is "a return to the seller is rightful enough or you could wait for others answers. :)" Anyways let's get to the point. What happens mine is you need to put the on switch so close to the off switch just to make it to work. It seems that they make a poor job on the on switch. So, If you did this and didn't see the three second red light in the middle of the mouse, then it didn't work, but if it does work then, yes, this is how I make mine work and it still working like new even right now. :) Hi, I got the same problem as you when I first got that mouse. But I found out what happens to mine. So see if this is the same problem for yours too, if it is not then all got to said is "a return to the seller is rightful enough or you could wait for others answers. :)" Anyways let's get to the point. What happens mine is you need to put the on switch so close to the off switch just to make it to work. It seems that they make a poor job on the on switch. So, If you did this and didn't see the three second red light in the middle of the mouse, then it didn't work, but if it does... » Read More Hi, I got the same problem as you when I first got that mouse. But I found out what happens to mine. So see if this is the same problem for yours too, if it is not then all got to said is "a return to the seller is rightful enough or you could wait for others answers. :)" Anyways let's get to the point. What happens mine is you need to put the on switch so close to the off switch just to make it to work. It seems that they make a poor job on the on switch. So, If you did this and didn't see the three second red light in the middle of the mouse, then it didn't work, but if it does work then, yes, this is how I make mine work and it still working like new even right now. :) « Show Less
630252
Elias, mine was delivered as advertised (old version) and came with a warranty. I would buy another in a heart beat - this is the best mouse I have ever used and I have been computing since before mice were available. Great buy at double the price.
1223238
Nope. Time to replace the mouse, which is too bad. I bought a couple of extra ones prior to MSFT discontinuing this mouse. I still really like it.
185292
Another user said 3 years. This is certainly not the case. Mine quit working after 2 years, and they would not replace it. After doing some research, I found out that this mouse dies around the 2 year mark for almost everyone. I would definitely NOT purchase this mouse.
353307
The support page for M305 says no replacement parts available.<http://www.logitech.com/en-us/support/wireless-mouse-m305?osid=14&bit;=64&crid;=398?
1587573
The Kensington Expert "Mouse" comes with a five-year warranty. You can register your product at www.kensington.com. Online technical support is available at www.support.kensington.com or by phone at 1-800-535-4242. If for some reason you don't have a warranty, you may be able to order parts from Kensington.
1756858
yes. Mine barely broke just by sliding it across a counter top. I believe these have a two year warranty. I recently went through the process. Logitech is a little slow in processing so you have to keep after them. Supposedly they have shipped me a new replacement unit. Contact Logitech via their website. Try not to call them unless you understand Pakastany(?). You just need a copy of your receipt and picture of the item broken. Mine was about 6 months old. Hope this helps.
1154934
This mouse came out / was designed before Unifying; it does not work sorry. Their warranty is awesome and I didnt expect it but they stand by it if within the range, happened to me with one VX as well. No fuss on the warranty return process for a comparable/better mouse.
8321
If your mouse stops working you should go directly to the steelseries website and request service with them. Normally you would request an RMA (Return merchandise authorization) and you would ship the mouse out for inspection. Once the problem is identified typically steelseries will send you another mouse in return for your broken one.
353302
The support page for M305 says no replacement parts available. &lt;http://www.logitech.com/en-us/support/wireless-mouse-m305?osid=14&bit=64&crid=398?
1915472
When mine broke Microsoft said I could not, however the device was still under warrantee so they sent me a whole new mouse and receiver. Now the mouse is discontinued, so if it is still under warrantee they will likely replace with a different mouse.
260885
Our mouse did not hold up either. My other Cat 'N'Mo0use was over 12 years old before the mouse disintegrated like this one. I can't figure out how to replace it either.
987299
Repair costs can be high in most cases. Worn out but well used peripherals should be replaced in my opinion. I had my notebook 5000 mouse for years, so I purchased a new one from Amazon, and kept the older one for backup.
1114750
check wires 1st.. yet i returned mine and purchased Genuine one from Amazon little more yet works fine.. my issue was each time I plugged it the mouse stuck, when I unplug it it works fine so the charger is defective...
1638877
How long have you had the mouse? If you recently purchased it -- especially if from Amazon -- I would return it and ask for a replacement. It sounds like you're either having a problem with the actual mouse or with the driver.Just out of curiosity, what Windows operating system are you using it with?