I purchased this filter on 12/31/14. Now there are black particle in water. What's happened. Defect products?
773996
Unfortunately, I think I do know the source of your problem. In August last year I purchased three filters from a vendor on Amazon. When I received them I noticed a few aspects that were different. The caps were red not blue; the filters were shrink wrapped rather than the usual cardboard container and; there were product information sheets enclosed. I contacted the vendor and he offered to accept the filters in return and refund the purchase. Since he seemed willing to stand behind his product, I kept the filters. About 5 weeks later I needed to replace the filter. When I installed the new one and tried to flush water through it I discovered the same phenomenon that you describing: I believe what both you and I saw is activated charcoal which being released. I would return the filter immediately. I was impressed with the integrity of the vendor that sold me the defective filters (I think the company name was something like Tune to Music). I emailed them immediately after installing the defective filter. He responded immediately by crediting my charge card and saying I did not need to return the filters. He explained that they were purchased from a supplier that for other reasons he was no longer affiliated with. I assumed that he got burned with defective merchandise from that vendor but made good on our transaction! In the past these filters had been in stock at Amazon and I never had a problem with them. When I replaced the defective filters, I again ordered from Amazon and the vendor actually filling the order was AtoZSales. The filters were LG OEM and exactly what I expected!
758186
It is probably the filter cartridge. They don't last very long and I have had them fail within 3 days of a new one. When I use the last i have I am planning to replace this filter with a better one. This filter is small but not that good.
1993951
That happened to me once. The cause was a faulty new filter. I returned the filter for replacement. That solved the problem. If your filter has been used for awhile, try replacing it. I would also suggest you replace
799956
is the water turning black? or is the filter cartridge turning black? how long have you been using it?
403095
This has happened to me a few times. I couldn't figure it out at first, but then I realized that it was getting a little clogged. I think I'm due to change the filter, but today when I was cleaning it, I blew into the black hole so that water came out the other end and made sure I the motor really well. Put it back together and the bubbles started coming back up through the top. Ashtyn is right too -- you have to really make sure the two pieces line up perfectly together.
1504065
The only time I experienced what you have described was when I forgot to clean the filter once. The slimy black stuff is disgusting slimey mold. If you clean your pump housing and pump regularly I do not think you will have that problem.
407838
Just take the top off and there should be a black flap. Undo the flap and replace with new filter. Make sure u take the plastic wrapper off of it.!
1857003
Is this the first time you've used the unit? If so, I wonder if you didn't install it correctly...? On the other hand, if you've been using the filter for some time, it probably needs to be cleaned. Remove the filter, let it dry, then scrub with sandpaper, rinse in plain water, then re-install. At least, that's what I do when the filter stops working. Eventually, I need to buy a new filter.
668502
FYI, if you drop it hard, which is likely before end of useful life, you should replace it since the filter may be damaged. http://www.princeton.edu/~oa/manual/water.shtml
890404
First time user as of yesterday, but, in past use of other filters, I would say the insert fiber wasn't rinsed well enough or you got a "bad" one. I rinsed my 1st filter and made sure it was soaking wet and moved the carbon around while rinsing. Try netting the water surface, remove filter insert, rinse and try again. If this doesn't work, get a new insert and rinse really good before use. Hope this Works for ya' !
1272369
Sorry ! Mine works just fine! As a matter of fact , I am thinking of buying another one Do you clean the filter? That might be your problem?
1969736
The filter should have the black plastic grid on BOTH front & back sides of the foam, which should prevent the situation you describe. Good luck, and return it if truly defective.
1706271
My first assumption is in the filter wiring, or construction. This is assuming you are not using any other cables. If you are, first try changing the cable, and see if it helps. If not, contact Amazon about replacement.
515655
I also noticed this on my last order from Amazon. Prior experience has always been dry. I found this issue after their return period so, now what? All filters in the package were wet and had a little charcoal coming out.
34293
No- make sure the filter is in correctly. That caused problems with mine too!
1484084
Sometimes the black carbon particles come out of the filter. They don't get into the water and are caused by shipping and throwing around the box. These particles are harmless, and sometimes you will have a filter that doesn't do this as much. I was concerned, so I called Brita, which you can do as well.
1559094
Did you give it a little time to saturate the filter? Unless you did something putting the new filter on, which I am not sure what that could be. Giving the filter time to fill is all I can think of. Good luck.