Hi! Do I need to purchase any other parts to install this product? Is there a warranty? Does the center lift out for cleaning? Thx!
747457
Hi Venice23, Thank you for your questions; Do I need to purchase any other parts to install this product? NO, we provide all the necessary accessories for installation of the linear drain Is there a warranty? YES, from defects and against water damage Does the center lift out for cleaning? YES, the center easily lifts out to give you access for cleaning Please let us know if you require additional information Happy Holidays
1436512
I got mine in mid-September 2014 and it seems like the lift mechanism is failing. The stool does not stay lifted to the full height, wobbles, and makes a sproingy/springy sound. I just contacted Vandue (the vendor) about repairing or replacing it. I may look into spending more in the hopes of getting something better. I will try to remember to update this based on the feedback I receive from Vandue. I will check to see if this is under any kind of warranty as well.
577617
This is the whole unit. It should be installed by a professional otherwise the company does not honor the warranty.
2201787
I looked on the paperwork & it said return to manufacturer along with UPS, complete hose and your name and address. It is a limited warranty, but it did not say how long!!!!!!!!! That is crazy, but Amazon can verify when you purchased (I would think).
1914500
Warranty only covers manufacturer defects, not dropping and breaking it. Send a photo of the part you need, they may have it. good luck.
1327124
Same here - we had a contractor install ours. I think that's your best bet. Either that, or call the company direclty and ask for help. We had an issue with one of the parts. I gave the company a call and they shipped a replacement part the same day. They were VERY helpful and wonderful to work with. Best of luck!
1665901
Hi! When we got this there was not warranty. I think there was an offer for a protection plan that you can add on.
1373933
I would contact the seller and ask for one. I rec'd the installation manual both for this and for the wall unit. You need it to place all the parts in their appropriate place since it comes in dissassembled.
1212554
Great Question :) So it comes with the Prolux Factory warranty and we are a authorized warranty service center for them. We stock thousands of parts and its very easy to do :) This is a high end vacuum (vacuums of this quality like Sebo or Miele normally sell for around 700) so the odds of you having any warranty issues are very slim. However in the rare case that you do just contact our service department at service@greatvacs.com and we will get you all taken care of. Also most of the parts are standard vacuum parts that your local service center can order for you as well. Let us know if you have any other questions :) Thanks Dustin GreatVacs
90215
I do not believe there is a warranty. I mean when the product arrived it came with install instructions. Not even a company name
1754865
As far as I know, no warranty or replacement parts available.( made on China) You probably get the 30 day purchase return, but other than that.... No assembly needed. Wish you could take part for cleaning. Heavy duty and should last a long time for my jerky needs. Would I purchase again? Don't know. I might spend the $$$ and buy an American commercial unit.
1427360
Thank you for contacting us. We do not have any videos on the installation or removal of these supports. --Lift Supports Depot
730316
The ones that I bought from them came with the bolts and everything that is needed or required to install. However, if you are going to do it yourself, it is highly recommended that you have someone help you with the installation because it can potentially be a bit challenging. Also do not forget to have lubricant for your bolts (ie. WD40 or related solutions). Hope all goes smooth and easy for you. I am sending you the video that showed me, how to replace the lifts. http://www.youtube.com/watch?v=MV86ZhJJ4OQ
2136307
I recommend for you to call Lift Master and they are very helpful. Hope this helped.
1328746
I have not cleaned it yet. However the entire top (with all the sides) lift right off. The filter unit comes out and that is basically the entire inside. The motor is up in the cover. The only problem I had was the little door leaked water when filling. I put a little calking around the emblem (on the inside of the door) and it solved the problem (it only took a couple minutes). It also runs so quietly, you barely know it's running. I love it!
931514
Sorry, I don't get your question. I purchased new unit and installed it last October. It is still pretty new so I don't have replacement any parts.
885844
Both of mine were weak so I replaced both. Your concern is a good one because they are VERY stiff when first installed. It took both hands to pull the rear "door" down. However, after a few months it becomes easier to pul down. Hope that helps.