Not working...problem with new computer. Doesn't ask if I have the cable, asks if I have saved files from old computer to drive/device. Won't go on.
771577
That is because it is not compatible with Windows 8.1 you must use a external hard drive or flash drive. that was my loss also.
771578
Sounds to me like you are trying to transfer from XP or Vista to 8.1, because this is what the 8.1 machine will ask in that situation. If this is the case and you save your files to an external drive and then try, it will tell you that 8.1 can't accept data from an XP or Vista environment. Windows 8 was the last version in which you could transfer from XP or Vista using Windows Easy Transfer. Microsoft is trying to force you into using their cloud service, Sky Drive. If you upgraded from Windows 8 to 8.1 the solution is simple - restore the computer to factory settings (which will probably be Windows 8) and then the transfer will work. Only upgrade to 8.1 AFTER you transfer your data.
771579
Sounds to me like you are trying to transfer from XP or Vista to 8.1, because this is what the 8.1 machine will ask in that situation. If this is the case and you save your files to an external drive and then try, it will tell you that 8.1 can't accept data from an XP or Vista environment. Windows 8 was the last version in which you could transfer from XP or Vista using Windows Easy Transfer. Microsoft is trying to force you into using their cloud service, Sky Drive. If you upgraded from Windows 8 to 8.1 the solution is simple - restore the computer to factory settings (which will probably be Windows 8) and then the transfer will work. Only upgrade to 8.1 AFTER you transfer your data. Sounds to me like you are trying to transfer from XP or Vista to 8.1, because this is what the 8.1 machine will ask in that situation. If this is the case and you save your files to an external drive and then try, it will tell you that 8.1 can't accept data from an XP or Vista environment. Windows 8 was the last version in which you could transfer from XP or Vista using Windows Easy Transfer. Microsoft is trying to force you into using their cloud service, Sky Drive. If you upgraded from Windows 8 to 8.1 the solution is simple - restore the computer to factory settings (which will probably... » Read More Sounds to me like you are trying to transfer from XP or Vista to 8.1, because this is what the 8.1 machine will ask in that situation. If this is the case and you save your files to an external drive and then try, it will tell you that 8.1 can't accept data from an XP or Vista environment. Windows 8 was the last version in which you could transfer from XP or Vista using Windows Easy Transfer. Microsoft is trying to force you into using their cloud service, Sky Drive. If you upgraded from Windows 8 to 8.1 the solution is simple - restore the computer to factory settings (which will probably be Windows 8) and then the transfer will work. Only upgrade to 8.1 AFTER you transfer your data. « Show Less
771580
I have the same problem. Both machines are windows 8. No excuse for this not to work. Save your money and do not buy this product.
771581
I don't know what the solution is. I transferred files from a Vista computer to a Windows 8 computer. I had to repeat the transfer several times, but it did transfer files.
771582
Mine is doing the same thing, and I can't get it to work, so now we have to get a external hard drive back up the old computerthen transfer to the new laptop windows 8, should not of bought this at all...waste of money.
1614048
Are you sure that you used the USB cable correctly? You need to plug both USB cables to your computer for the drive to work. One would only provide power, and the other would be used to transfer DATA, neither one can work on its own. As a troubleshooting step, try to use a drive in the enclosure that you know for sure is not dead, if that one works, and the other one is still giving you problems, then it might be a problem in the drive itself but not the enclosure. However, if the drive that you know is working well, still doesn't show up on the computer, then it might be a problem in the enclosure. Hope this helps! Are you sure that you used the USB cable correctly? You need to plug both USB cables to your computer for the drive to work. One would only provide power, and the other would be used to transfer DATA, neither one can work on its own. As a troubleshooting step, try to use a drive in the enclosure that you know for sure is not dead, if that one works, and the other one is still giving you problems, then it might be a problem in the drive itself but not the enclosure. However, if the drive that you know is working well, still doesn't show up on the computer, then it might be a problem in the... » Read More Are you sure that you used the USB cable correctly? You need to plug both USB cables to your computer for the drive to work. One would only provide power, and the other would be used to transfer DATA, neither one can work on its own. As a troubleshooting step, try to use a drive in the enclosure that you know for sure is not dead, if that one works, and the other one is still giving you problems, then it might be a problem in the drive itself but not the enclosure. However, if the drive that you know is working well, still doesn't show up on the computer, then it might be a problem in the enclosure. Hope this helps! « Show Less
911440
Could you plz put the HDD drive out from the device to check if there is problem with the HDD drive? Also plz check the HDD cable is well connected to the HDD drive? If you want to reset the device, you could go to the "tool" OSD menu to reset it.
1432558
My drive wouldn't mount on most of my computers, and would hammer and click for a while before showing up on one. Another computer started working just fine, so I just used it there, but the drive letters started switching all around before it just wouldn't mount anymore. I opened it up, very difficult to do, thinking I'd be able to mount and recover the data but it looks like won't be that easy. I'd try another computer, and take your data off it and consider it unreliable
1167793
I have powered a small usb drive. I think the key is that you might have to use a drive that is only usb powered, but I don't know entirely for sure. You could always get the cable and try it.
378127
I think so. However, I couldn't get it to work with my specific devices in ANY configuration. It turned out that it was my external drive that was the issue, so I can't blame the cable.
1485874
I try to hook mine up to ex- hard drive via USB and it did not play/or read any of the files.
611278
A.J., Thanks for your post, I have just done the same thing and it works a treat. My Mac picked up the Seagate drive on the desktop with no bother. Seems like the case and heat issues are letting Seagate down here.F
911439
Could you plz put the HDD drive out from the device to check if there is problem with the HDD drive? Also plz check the HDD cable is well connected to the HDD drive?If you want to reset the device, you could go to the "tool" OSD menu to reset it.
1517560
Hello April, unfortunately there could be several reasons. To ensure the drive is actually working, can you hear the discs spinning? You should be able to tell if it is there would be a slight hum. If you are sure the drive works, and it does not show up on your computer, I would start by leaving it plugged in and then restarting your computer. Sometimes you have to clear the system's memory. If that does not work try a different USB port. My computer has one that doesn't work and I found out by accident. Depending on what operating system you are running, i.e. Windows 7, Windows 8, etc you can go to the device manager and see if the drive shows up under "HDD". If it does and you still cannot access the files there may be something wrong with the drive itself. Was this a working drive that you had used before? I'm sorry if I am not much help, I am trying to think of all the things I try on my pc. Please let me know. and Good Luck!
1203184
Have you actually connected to the came to a computer using a USB connector? This would let you verify that the camera is good and the cable is bad. Of course if the camera does work, you are correct, the cable is bad. You should then contact Amazon to get it replaced. Good Luck.
258045
I have found that if I unplugged the hard drive from my computer, and then plug it back in, the files appear on the hard drive again. So now I just leave it unpugged all of the time and only hook it up to my computer when I need to copy something over. I also called Western Digital back last year and they were willing to take it back and send me a new one, so if it's still under warranty you may want to try that.
105378
Hello Will! How are you today? Hope all is well with you. There is no idea about it. You may give it a try and if that is the only reason you need the computer, I will be glad to accept the return if the program is not working with the computer. Thanks!
204694
Hey Mark, well the funny thing is that I sent this thing back. It just wouldn't format. No matter what I did, or cable I used it didn't work. It also had problems with using the firewire cable. I think I got it to recognize the HD ONCE, and then it said it would take almost 17 hours to format it. I honestly think something was wrong with the drive itself, but I didn't want another one to try. I figured I'd wait.
565395
There should be a disk in the drive try putting that in your tower cd drive . P.S. that's why I got a refund.
761379
I bought for something other than a Pc, so I'm not sure. What operating system? I recently had to learn a trick to get my PC to assign the drive. It saw it, but did nothing with it until I took a certain step.
459270
Have you tried hooking it into your computer as if you were charging it and bringing up the files and deleting them that way? The instructions in the book I have found not very clear and don't give enough info, I don't recall anything on how to delete files.