What if it used the wrong power adapter, and doesn't light up anymore?
776878
I'm not sure about that one Ed.. Since it hasn't happened 2 me.. Best bet.. Check box 4 customer support.. Good luck..
776879
Could be a number of things. You could have damaged the adaptor port with the different plug causing a bad connection. Blown a circuit or fuse. If the power adaptor you used was a lower voltage, you may have done nothing, a higher voltage may have damaged the electronics. A volt meter to check the adaptor voltage and to check the circuit would be a good place to start. Check to make sure you didn't damage the port and try the correct adaptor again. Good luck.
627330
i wish i could help...my unit stopped working 3 weeks after purchase and has not worked for the past ~month. i will most likely throw it in the trash can. the manufacturer said they would send me a power adapter. i never recieved it. i am thinking twice about ordering anything from amazon as they appear to not care at all for their customers. it maybe time to revisit the brick and mortor stores. sorry for the venting. i wish could have helped
2190976
This doesn't work. No any power on when I inserted USB into computer. Can I return it for replacement?
784151
There is a power supply unit that ships with it. Contact the manufacturer, TP-link to obtain a new one.
447787
Something is certainly messed up. Few minutes tops.. It could be power supply..jeez... Dead Upon Arrival. I've had good luck with mine though....
1316604
you should return the item. this seller is selling a generic power supply that is not TOSHIBA original as shown in the picture.
1073739
Sorry to hear that Scott. I would open it to look for obvious damage Luke a fuse or loose wire orr burned power supply.
974688
The light is supposed to be Green always. If it is not lit. Your powersupply is not receiving power.
487342
if it does not show u also received a unit that does not power up... amazon do u see a pattern here.........
1071959
Thought of something else. Make sure your power adapter is set to the correct polarity + -, mine is set at +
1520897
Protected light comes on even when using that adapter. Don't know if it's still protected though using that adapter.
1555303
Sounds like the input voltage is wrong (ie, the adapter is putting out the wrong voltage).
1877763
Its done, buy a new higher wattage one, add up the load of your LEDs and get an appropriate rated power supply
708471
all you have to do is tell the seller what happened. Most likely they will replace it and even ship it to you free of charge, just a word of advice, don't let them know your mad and what ever you do DO NOT MAKE THREATS, as this will just get you nowhere and they won't replace your power adapter no matter how you know your in the right. I have had mine replaced for no charge, just tell them what you said in this question and they will be happy to keep you a happy customer
1116877
Once the strip has been cut, it is no longer attached to the power so it will not light. You will need to re-splice it to the strip that is connected to the power adapter.
606633
not working rigth away have to plug and unplug power adapter again. it is working and then stop working in minutes!?
1588499
Nope... sounds like it is defective. The power requirements are the same as a 100W incadescent (even less than actually). Just contact Amazon (or the seller) and let them know and they should send you a new one (and pay for shipping the old one back).