This was installed in a rental and the tenant says it only opens one way.. Does anyone know what we might do to correct this? Instructions lost
757791
It will open both ways. Look at the arrows on the red and green buttons, it will show you how to change directions.
757792
make sure your tabs are correct it locks going out and locks coming in, move the green outward and the red inward.
757793
No, this opens both ways as well as has the ability to lock on either side. Make sure the tenant has both sides unlocked as you can adjust the red and green tabs to block access one way and/or the other.
1131389
Hi, They are showing the door open on the photograph. It's a weird photo and in no way representative of the way the unit looks in real life. I have one of these and an extremely happy so far. We have had it since March. Good luck!
1011190
I don't have mine open now, but recall that the secret was to remove more screws and wires, which I think allowed separating the desired section. I initially tried what looked like the easy way with just a few screws, but the opening was not large enough to take it out that way, because protruding parts prevented mine from sliding out. If that's not clear enough, I can open mine again to refresh my memory.
2207255
Sorry I did not have any trouble opening it by just pulling up on it. I suggest instead of breaking it just returning it to Amazon or going online to Sylvania and get the manual if its posted and see how it opens. My wife and I shared it on a flight last week and it worked fine.
42929
I would say yours has a problem. With ours you just push the release and the door actually "pops" open. You shouldn't need both hands. Send it back.
325957
If it is installed correctly, all you do is bring it to the horizontal position and it locks itself. To open the door just raised it to the vertical position, and that all. Thanks.
899281
Try manually pushing the switch on the left side of the door with the door open. It may be broken.
2074479
You must have a defective one..had no problem opening mine. Turn counterclockwise.
1957202
Other possibility is that the two halves (indoor and outdoor) of the housing are pinching down on the mechanism when the two installation screws are tightened. Mine was like this and I added a thin washer to both the upper and lower screws between the two halves (installation is a little tricky...extra hands help). You can check for this condition by simply loosening the two installation screws to see if the key cylinder frees up.
1491882
It only opens from left to right (facing the unit). The hinge cannot be changed.
237949
You must install the gogogate unit next to the button that opens the gate or whatever opens the gate can not be out sides
1559331
In some apartments, you have to install a bracket per code. Even when not a code issue, it helps to have a bracket, else you need a second person to hold the air conditioner in place if you want to open the window.
1058452
the left side lock is inop on all of them.all of them are set to 000.i will figure out how to set both when i have time
2077221
I read that people couldn't get it open with one hand. As long as it is installed properly, which is not difficult, it can be opened with one hand. You may have to play with how tight you adjust it when installing. The gate is plenty wide. I can walk through it while my big dog walks through it at the same time
1131387
Hi,They are showing the door open on the photograph. It's a weird photo and in no way representative of the way the unit looks in real life. I have one of these and an extremely happy so far. We have had it since March. Good luck!
1458680
I think you need to reset the device and let it re-adjust itself to the door weight - it does it on the first few opening-closing sequences. I do not remember from top of my head how to do it, but it is in the manual.
892079
I just had the same problem. GRRRR What did you end up doing to get it open?