what about shipping packaging issue
750765
Mine arrived with a bit of a ding in it but the way I figure it, I put twice as many more in it just putting it together and setting it up. It's a smoker and supposed to look nasty. But, man, oh man, does it do a great job! To avoid any shipping dings you could go to a store, pay more, load it yourself and haul it to wherever you're going to assemble it. I just ordered online, it was shipped right to my front door the next day (in the pouring rain) and I only had to move it from the front door to the back deck. After a year or so now my smoker looks really nasty and still makes some excellent ribs, brisket and pork shoulder. Hope this helps!
750766
Mine arrived with a bit of a ding in it but the way I figure it, I put twice as many more in it just putting it together and setting it up. It's a smoker and supposed to look nasty. But, man, oh man, does it do a great job! To avoid any shipping dings you could go to a store, pay more, load it yourself and haul it to wherever you're going to assemble it. I just ordered online, it was shipped right to my front door the next day (in the pouring rain) and I only had to move it from the front door to the back deck. After a year or so now my smoker looks really nasty and still makes some excellent ribs, brisket and pork shoulder. Hope this helps! Mine arrived with a bit of a ding in it but the way I figure it, I put twice as many more in it just putting it together and setting it up. It's a smoker and supposed to look nasty. But, man, oh man, does it do a great job! To avoid any shipping dings you could go to a store, pay more, load it yourself and haul it to wherever you're going to assemble it. I just ordered online, it was shipped right to my front door the next day (in the pouring rain) and I only had to move it from the front door to the back deck. After a year or so now my smoker looks really nasty and still makes some... » Read More Mine arrived with a bit of a ding in it but the way I figure it, I put twice as many more in it just putting it together and setting it up. It's a smoker and supposed to look nasty. But, man, oh man, does it do a great job! To avoid any shipping dings you could go to a store, pay more, load it yourself and haul it to wherever you're going to assemble it. I just ordered online, it was shipped right to my front door the next day (in the pouring rain) and I only had to move it from the front door to the back deck. After a year or so now my smoker looks really nasty and still makes some excellent ribs, brisket and pork shoulder. Hope this helps! « Show Less
750767
No issues at all. I "think" this was an old problem that they may have resolved. I don't know for sure. All I know is mine came in 100% fine.
750768
When we received our smoker, there was a little assembly, but very easy, packaging was fine !!
2177376
Mine was ok, but it's a big box and has no styrofoam, so the order may be damaged in transit. I think they should use Styrofoam or other material for protection, however the plastic is hard, certainly there will be no problems. I hope there are no problems !! :)
1636845
Don't worry about it's package condition at all. In my case, how to pack the knife was enough to protect it from any physical shock or impact during shipment. There was full of vinil with injected air and ball shaped newspapers surrounding my knife in thick and hard carton box. I hope this will be helpful for your purchase decision. Thank you.
1018861
Mine arrived in perfect condition, in the white mailer box inside a bigger box with plastic air bubble around the inside box. I have no issues at all with the shipping that others may have experienced.
717612
The bar was packaged properly when I received it and there were no problems. But if I were shipping it internationally, I would like to have the packagingreinforced because of the distance involved and the extra handling. I hope this helps.
1609419
I would suggest UPS with insured shipping. USPS can do it but I wouldnt advise that.
1306041
Don't be. It's in a seperate box and packaged very well with wrap around it.. It won't be damaged while shipping. It's a great product!
392391
I will have to check the packaging. I can let you know tomorrow or this evening after I get off from work.
1018860
Yes I believe the problem has been fixed. But if you do have a problem with your shipment, contact them. Amazon, customer service is very very good.
916896
Good morning, CC. Any reports of damaged shipments have been forwarded to the proper department. We have not heard of any recent reports of damage to this item during shipping. I hope you find this information helpful. Adreanna, Plow & Hearth Customer Service
287218
Hello, it is up to our warehouse how they want to package and ship it. Thank you.
625339
Hi Jim, We have several shipping centers, so sometimes it depends on where we are delivering an item to, where it will ship from. Great question. Have a great day.
152185
i would probably use a box.. it's not the envelope that will be the problem necessarily, but the way the postal people handle it, it is sure to get broken :(
1518409
I imagine that it must be packaged somehow (certainly very nicely), but I am unable to give any relevant answer as my order has never arrived. That is all I can say.I. E.
1695851
Well, when I bought it, it didn't have anything saying damaged packing. But if I understood correctly, it ís only the package that may be damaged, not the piece. Anyway, mine arrived in perfect condition.
1621828
Once we receive the product from the manufacturer we are not permitted to alter the packaging in any way. We have to ship it to you as we received it.
326666
Maybe it is luck of the draw. I ordered directly from Amazon and received the bad cardboard packaging. I have not got around to installing the drive yet(hopefully this weekend), so do not know if there will be issues.