I bought my weatherproof strip in December of 2014 and half the string has failed 4 months later. How do I obtain warranty repair/replacement?
741829
Go to: your orders Click the order you have an issue Then it should give you option to return warranty etc.
2019115
Call the 800 number, you have a year to be covered, they sent me a new one, but that one broke too
1634035
I bought mine in July 2012, loved it and this also happened to mine, I got about a season and a half out of it before this happened. I spent the entire summer last year at the repair shop and they say nothing is wrong with it. Very disappointed!!!
1028532
I was able to get a replacement strip from the company to replace a half lit strip. I would try them first.
128024
Ask from manufacturer is the right option. If not, you can only seek help from outdoor forums.
1891101
Hello, my string worked for about a week. Then we had a week of dreary days and rain and they have not worked since. I really liked them! The company is supposed to be sending me a new string. The wait is crazy long. We'll see...
1939016
I would contact K & H about the problem and about any warranty. Mine has worked for several years and I finally bought a new one only because my cat had worn out the covering but the heating element from the old one still works. You may have got a dud and I am sure the company will help you.
1949150
Doubtful that there is a warranty...but as stated previously, you can buy 2 of these for what some of the others cost. Mines been on the truck for 6 months and hasnt given me any problems. Not sure if its water resistant/proof, but survived the snowy Idaho winter just fine.
1761349
I don't rmember what the warrenty was. Rain has been no problem. it even fell over and got muddy and worked just fine . droplets on the lens may mess up some of the vidio/pics.i've had mine since spring of 2013
539857
I have had my cables replaced twice, once a year. They send you a new pair, as long as it's within the warranty, with no problem. Both times, it seemed like there was a loose, wiring issue, causing sound to drop out of one of the sound engines.
371982
I haven't found one on mine, but I was having similar issues back when it was raining heavily in the area. I had an extension cord used, so I put a zip lock bag around (with poked holes) around the connection, then zip tied the holes off, and tapes around them with electrical tape. That helped my problem. I'm, obviously, not an electrician.
659002
Contact the company to get it replaced. It has a lifetime warranty, but I'm not sure that covers normal wear and tear.
1752369
The quality is very good, mine does leak when it rains or I wash it. I would look into getting new ones or see if you can get thicker weather stripping.
149151
I would leave a product review or contact the company. They have incredible service and sent me a free replacement strap for free since I lost it. You might have similar luck with the case. Great company to work with.
292350
My hose did the same thing the second season of use, pinholes all over. Apparently just poor quality. Don't know about guarantee but I'd guess not more than a year? Try a different brand next time.
1638088
I had the same thing happen to me but the right side stopped working. I couldn't change temperatures. I wound up purchasing a new one for $100. I assumed that I had gotten some drywall dust in the thermostat when i was working in the area. I looked at the ribbon cable and everything looked fine.
1089089
I had one that died a month after installation, on a day that it rained a lot. Schlage was great about replacing it with minimal hassle. I asked whether I should protect the new one from rain to avoid a repeat, and was told that I didn't need to--that it should be fine in the rain and mine must have been defective. It could be that my defect was in the rain protection, or could be that it was a coincidence. But in any case they seem to stand behind the product and intend it to be fine in wet weather.