If this breaks is this unit repairable? My old one from lowes was not and the plumber suggested I buy one that was
765928
Yes this unit is made up of a handful of different components, if one were to fail, you can replace each one independently. You would not need to replace the whole unit. Thanks for looking, let me know if you have any other questions. Will 623.224.9012 Abc Water Equipment
975636
Apparently I may have put it together incorrectly- the thread on the quick connect wasn't working. 1 responder said that I flip flipped that part. I haven't tried to redo. But I replace the quick connect with a brass one- Home Depot should have them- no issue, but try every way to attach the part that goes from the unit to the garden hose- if it works well. You should be good! Good luck! I am here if you need!
222748
Hi Jennifer. I recently solved the same problem with this part. There are several small pieces that you must make sure are in the proper position. Suggest you watch this You Tube http://www.youtube.com/watch?v=pyBTL7GugHo or another similiar video several times --- with the new part in you hands. I also had video on my Ipad beside faucet when I did the repair. Home Depot may well have same part. Best wishes. :-) dan
991803
I had the same problem and the person who takes care of my pool said it would need to be replaced. He told me it would cost less for me to order it through Amazon than having him change it for me. The new unit is super easy to change. I just popped the old one off the wall. Look how it is plugged in and do the exact same thing with the new one. Mine now works and looks great.
1379439
Depending on how long you have owned it, I would first go to the vendor on a warrantee concern. After that see if you could either purchase the component or canabilize it from a defective unit.
1872435
Mine is not, however you might try getting a screw in adapter from a plumbing supply house
1821591
you need to return it, this was one of the flaws we encountered and looked at both Home Depot and lowes to fix it. But nothing helped
371230
We had a plumber install ours and it was a replacement. I would ask someone in a store that sells faucets.
2157280
No mishaps, problems with this unit at all. Kohler, I think, has a lifetime warranty. So, I think they will send you an undamaged one for replacement.
205349
We have had ours for about 3 months. It works so well. It is nice looking and so quiet and fast. You are right about the installation. It is a real challenge if you are not a plumber. The directions and connections do not work at all. You need to work with your local hardware store to get what you need to connect to your plumbing. It is doable. Good Luck!
1327124
Same here - we had a contractor install ours. I think that's your best bet. Either that, or call the company direclty and ask for help. We had an issue with one of the parts. I gave the company a call and they shipped a replacement part the same day. They were VERY helpful and wonderful to work with. Best of luck!
2190998
I would not attempt the replacement. You may be dealing with a space problem, but I would do the adapting on the plumbing side (house) rather than on the pump.
465281
I called the supplier (Back to Basics) and they sent me a new one for free, but mine was broken when I received the unit but I am sure they will sell you one. They were very positive in their customer support.
619464
Hi Lynda,These faucets are not well built so more than likely it's defective. I had the same problem with the first one I purchased. I returned it and the vendor replaced it without hassle. The replacement worked fine. If possible, purchase the faucet from a nearby vendor because shipping costs might exceed the price of the faucet if you have return it more than once. Hope this helps.-Jeremy
723109
I don't know. I would do two things: the first would be to contact the manufacturer and return the unit for a replacement while it is still under warranty. The second would be sure that you have a plumber who knows how I don't know. I would do two things: the first would be to contact the manufacturer and return the unit for a replacement while it is still under warranty. The second would be sure that you have a plumber who knows how to install it properly, including the plumbing at the furthest point where you want instant hot water.
1694198
No... you must contact the company. They will replace it if it is under warranty and pay for a plumber to do so.
710265
I don't know of any replacement. My suggestion: Take it to a local hardware store and ask for a replacement. They may be able to help.