i bought this tablet last december and my daughter loves it,but 2 days ago,we cant unlock the screen no matter what,what should i do?
740559
I bought one for my niece and its working properly. I dont know of any problems.
740560
Restart the device if you haven't tried already, that usually helps programs respond (, on a good day lol), if that doesn't work the devices internal sensor may need repair/check for recalibration.
740561
I don't know, the same thing happened here after just two weeks. I sent it back to the amazon partner and they in turn sent it back to amazon. Amazon said it was not sold from them and they sent it back to me. I paid for something that still doesn't work and now the 30 days to return has passed. For me it was just a lesson learned. I won't purchase anything again unless it comes from amazon direct.
1625641
I've had nothing but problems with this tablet, I bought it for my niece for Christmas. Charged it and it worked for a few days then completely stopped working. I'm getting the run around on replacement as well. Good luck!
1282775
Did you call and try return to manufacture? I wouldn't spent money to fix it, would return and get real tablet that kids can use and learn.
588649
My device also came locked and password protected. I cannot find a way to contact seller except to "thank" them. I am returning the device.
1679446
Actually, you may want to contact coby about this problem. They can get you a new tablet that will be fixed. Good luck!
818577
You need to change the LCD screen, the glass is only in case of errors on the touch sensor. Probably the problem is by a flex-cable problem, but its very difficult to find only the cable, but you can try.
1229449
To fix this issue, get a hammer and beat the crap out of it until you feel better. Then, go out and buy a tablet that actually works. I bought 3 and none worked 6 months later. The company does not respond to emails and their phone customer support is non-existent. Worst waste of money I have ever spent. Do yourself a favor and trash it. It's not worth the heartache trying to fix it. Also, the boot manager/menu is non existent. They won't tell you how to access it and no combination of keys work. Good luck!
1912860
I had the same challenge. Just make sure it's lined up and press a little harder and it closed up for me. If that don't work check the tabs, you might have a return who's tabs are broke
1882778
my daughters did the same thing, I placed the tablet on the table and replaced the plastic pieces[ control bars] in the slots very carefully, and replaced the top part, and waited for it to snap shut,[ press on all 4 sides] then placed a touch of super glue on all four corners, so it will not come apart again, 1 st time it went back, but came open again, glue the sides to keep it from coming open again, if it get's to the point it won't work any more, it's cheaper I found, to just buy another one, then to pay to have it repaired.
1738200
Are you able to see a few shapes at the bottom left of the screen? If you're able to push the Iittle house shape and slide the screen and look for the Settings button. It will be on the page where you can Power off the tablet. Under Security you have a choice if you want to set a password with numbers or letters. There's no way the tablet sets its own password. Sounds like someone got a hold of your tablet. There's no possible way to do this in error. Good luck! BTW, emailing the company with any questions will get you no response unfortunately.
349839
Since the creation of the tablet you have, Google has updated a lot. If you can.. Google Play, and update what you can. Then hard reset it after and try to log in.
1786360
I am actually experiencing the same thing. I sent amazon customer service a message and I am waiting for a response. I think its a glitch in the tablet. I purchased 5 Tablets and only one of them is giving trouble.
1345245
Buy a new one. It cost about the same for a new screen. Hopefully you bought the warrenty
1956173
You may need to do a hard reset. There should be an access point in the bottom (usually pin hole sized). Keep in mind there are several version of the tablet so the re-set may be different on yours. I've had mine since September with no problems. Not a fast tablet and it can be buggy, but it was cheap and serves it's purpose.
2235982
I would advise calling the company and seeing if they can walk you through what may have happened? Or go to the store and trade it in for a new one. They can transfer the number and everything pretty much right there. I had no problems when my daughter's acted up. Honestly have no clue why there would be letters/numbers under the lock screen? Try rebooting first, leave it off for like 30 minutes and see what happens. Otherwise, follow with my other 2 choices. Sorry, thats the best I have on that. :)
1053736
Is the tablet locked because of an incorrect password and when you turn it on it keeps shutting down? Can you give a little more detail?
58401
the screen is very dark but maybe up on the screen on the right side there might show a lock I really can't tell. If it is locked how do I get it unlocked? Im not sure what is wrong with it but I do know the charger was broken it pulled apart when my daughter took it out. I got it to charge with another charger can barely see screen it is stuck on the language screen