i got a black screen, i do have sound and the touch works, but i cant see a thing, please heeelp?
745448
Open it back up again and make sure you have fastened all the connections securely. This is important.
1028479
Nothing appeared on my screen either but I did eventually get audio, no video.
1045923
It doesn't work send it back. I had the same issue , sorry you got a dud just like I did
103338
try to reset the device by unplugging it and plugging it back in. also, make sure you take the tiny protective cover off of the end of the optical cord that plugs into your tv. its small and very hard to see.
1028477
This happened to me too! I have know I have my tv on the right HDMI setting because I can hear the audio but nothing else. I already tried using photo and video but nothing worked! I am using an iPod 4th gen. Please help!
49569
My screen didn't plug it either check for an aux in port like a plug in for headphones buy a small cable adapter on Amazon to be able to use the cable now if it doesn't have it you may boot want to get it but I am not sure.
610410
Hi I'm not sure if this will help you or not but I suspect that mine was froze on me a couple of times when I couldn't hear anything or get it to respond..smiles...so I held down the left/back button and bottom/down area on the zune swirl pad for a few second and my screen then went to black. I then lightly pressed the center of the swirl touch pad and the screen came back to life and the sound was back and all was well. I hope that this will help you. I saw a notation on resetting in a cnet review as well but can't recall what their suggestion was. If I come across it again in my lurking around, I will come and post it for you if your question is still open and unresolved. Best Wishes
1710956
Hi I'm not sure if this will help you or not but I suspect that mine was froze on me a couple of times when I couldn't hear anything or get it to respond..smiles...so I held down the left/back button and bottom/down area on the zune swirl pad for a few second and my screen then went to black. I then lightly pressed the center of the swirl touch pad and the screen came back to life and the sound was back and all was well. I hope that this will help you. I saw a notation on resetting in a cnet review as well but can't recall what their suggestion was. If I come across it again in my lurking around, I will come and post it for you if your question is still open and unresolved. Best Wishes Hi I'm not sure if this will help you or not but I suspect that mine was froze on me a couple of times when I couldn't hear anything or get it to respond..smiles...so I held down the left/back button and bottom/down area on the zune swirl pad for a few second and my screen then went to black. I then lightly pressed the center of the swirl touch pad and the screen came back to life and the sound was back and all was well. I hope that this will help you. I saw a notation on resetting in a cnet review as well but can't recall what their suggestion was. If I come across it again in my lurking... » Read More Hi I'm not sure if this will help you or not but I suspect that mine was froze on me a couple of times when I couldn't hear anything or get it to respond..smiles...so I held down the left/back button and bottom/down area on the zune swirl pad for a few second and my screen then went to black. I then lightly pressed the center of the swirl touch pad and the screen came back to life and the sound was back and all was well. I hope that this will help you. I saw a notation on resetting in a cnet review as well but can't recall what their suggestion was. If I come across it again in my lurking around, I will come and post it for you if your question is still open and unresolved. Best Wishes « Show Less
453852
I recently buy it, I have Win8 and Win 8.1, I connect it via DVI to HDMI, but the touch does not work in any of the two operating systems, Did I miss something ? Please Hep !!!!
348111
hi dave no i have not had much luck doing anything with it going to try wiping it clean and install new softwarealso my touch screen is not very acurate or repeatable Good luck
989154
After replacing my LCD mine was blank as well. It seemed to work because I could hear sounds. I was fortunate to have another mini so I mapped out the screen (location of buttons) and was able to unlock the mini and reset it. The screen works fine now. I guess the software just needs to be reset. Maybe a full power down and back would work as well but you would need to identify where you need to swipe to power it off.
179760
I have the same problem as you. I checked the connections many times. The display is fine and also can't recognize that i am touching the screen. How can you solved the problem?
1926402
I don't have a answer for you about this device but I was able to get a great picture but no sound....this is very upsetting.
526084
Well, which of the models did you purchase? This particular model, as indicated by many others, is most definitely a touchscreen. If it is this model and your touchscreen doesn't work, I would suggest you return it.
437340
Make sure you have the USB connected. The monitor should come with a USB cable. You have to plug that USB in for the touch to work. If it still doesn't work, restart your computer. If not after that, you have a defective model. It should be plug and play like you said.
188135
I will have to return it, Just the 2nd day i had it, the screen was acting weird, it will dim and get blurry. Can someone help me before i return it?
338185
I took it into a dark room and I could not see the screen. I suggest that you go online to Sony and download the owner's Manuel. I don't see anything about a backlight in it, but maybe I just missed it.