There were so many negative reviews on this bug vacuum! Is there any kind of a warranty? What is the return policy?
773448
I attempted a return through Amazon today, but my cutoff was yesterday and I cannot return, however I left feedback on product which I hope will prevent others from wasting their money.
280952
That was our experience. The company on has a one month warranty and two month return. Rather than post a negative review, as I did, why not threaten them with a negative review? At that point, there will be two bad reviews, which means that no one who reads reviews will ever buy their product. Maybe they will give you a refund. Unfortunately, we are out our investment.
716437
Get a differenr vacuum......WORST VACUUM I EVER HAD......POOR DESIGN......DOESN'T WORK......WISH I had never bought it
949834
My motor went up in 10 months. It didn't sound like it did when I bought it and it wasn't picking up hair and dirt like it had. I took it to our local Sew & Vac who said they were an authorized dealer. When they called, I was told that the work needed to repair it was not under warranty and that it would cost me $90 to repair it. Honestly, I hated the vacuum for a number of reasons so I told the repair shop to throw it away. I ordered the Panasonic UG471 and got it in less time than if I had waited for my Hoover to be repaired. I have a huge GSD and need to vacuum daily.
1212554
Great Question :) So it comes with the Prolux Factory warranty and we are a authorized warranty service center for them. We stock thousands of parts and its very easy to do :) This is a high end vacuum (vacuums of this quality like Sebo or Miele normally sell for around 700) so the odds of you having any warranty issues are very slim. However in the rare case that you do just contact our service department at service@greatvacs.com and we will get you all taken care of. Also most of the parts are standard vacuum parts that your local service center can order for you as well. Let us know if you have any other questions :) Thanks Dustin GreatVacs
1930102
Yes, that is what I ended up doing as well. I actually ended up buying this vacuum as well, because of the warranty. So far I am happy with the purchase, which has only been about two weeks.
2143130
The quality of Sebo vacuums is unsurpassed. We sell a lot of this brand and average less than 0.5% warranty issues. These vacuums just work and we really don't see them in for any service, period. If a warranty problem came up within the first 30 days we pay the shipping both directions. After 30 days the customer pays to ship the vacuum to us and we pay the return for the balance of the first year.
1056656
I am not sure about return policy. However I had the some concerns but I really, really like this machine. I have low back and knee problems and it gives me the option to adjust easily if having a painful day. It allows me to do intervals without having to get off and make any machine changes. It fits in a very small space in my bedroom with no problem. My niece is a personal trainer and when she visited me last year she really liked the way this machine worked for me. I had no difficulties with assembly. Because I have hardwood floors I purchased a runner to place underneath. It is quiet too. This system is a great combination that works great for me. I hope this helps. Oh, FYI, I have an expensive total gym system I purchased before this that I am trying to sale because it is not easy to use and is not as compact.
1760922
Not to give you a smart answer, but, I would send it back for repairs. I bought two of them last summer and so far have had no issues with them. However, with their warranty, I would not hesitate to send either one or both back if I had issues. I am going to pull both of mine down this weekend-hunting season is over here- I will know then if they have developed any problems since they were down last. I will run them for at least 6 more weeks. Hope this helps.
1468735
Jenny the handle should not have broken and the vacuum should last much longer than several months. It should be completly useable for years. I imagine you can return it if it's in that condition after a few months. I love mine and never have a problem with it. I have had it for years and it gets daily use.
572676
Dear PestMaster, If you purchase an item from a third party vendor on Amazon, like EZCorp for instance, you would want to email that company directly to find out how their refund policy works. EZCorp's return policy is in accordance with Amazon's guidelines. Since we sell only used items, we cannot honor any manufacturer's warrantees. However, we do offer a 30 day money back guarantee for all of our items should there be any issues. If it turns out that your item is defective in some way, we will gladly pay for return shipping. Thanks, and we hope to get your business soon!
1232445
Sorry, I don't know what is wrong. My biggest problem was with the life of 3 batteries. The just didn't last long enough. Disposed of original then the 2 replacements are either not charging or won't hold the charge. I was really disappointed since we like the vacuum so well. Wish it could be converted to a cord. Good luck with it.
12907
A newer model is on it's way......warranty will be honored. Service from Dyson is horrid. On hold for over an hour and then qued to have them call me back which they never did.....investigate other products before you buy.
1499832
I am guessing something is missing. I have had two of these vacuums and never had this problem. You may want to return it and let them know it is defective. Hope this helps.
1841902
Don't buy an Electrolux, their service after the sale is atrocious. As long as you don't have a problem it's an average vacuum. If you have trouble it is well below average.
1298324
Here is the warranty information from Mielehttp://www.mieleusa.com/warranty/Vacuum.aspI picked this up for myself for Christmas and really love it so far.
36663
Two very good questions which I forward over to Amazon for clarification. Had they answered these upfront, we would only have a single question posted! For now, we must assume that it is the typical 90 day warranty on refurbished Dyson products and that it only comes with the standard combo crevice/brush tool and the stair tool.