THis thing doesnot work for me. I can hear the hard drive spinning with all connections but the computer doesn't see it. Is there any thing else I can
778955
First, you need to make sure that the black USB connector is in one of your USB ports second, check your disk management to make sure that your system is not trying to assign a drive letter already assigned to something else. also try and hook your unit up to another computer or try another USB port
2144525
I had the same issue. I even attempted to connect this to a "powered" USB port and still had nothing happen. I recently had the opportunity to test a Seagate Backup Plus Portable 1TB drive, which has a removable USB3.0 to SATA adapter. The Seagate adapter worked perfectly on all the drive I tested (i.e., 2.5" and 3.5" 1TB, 2TB, and 3TB). I'm now looking for a quality USB3.0-to-SATA adapter with a single cable, like the Seagate one.
1432559
First try The HDD on a differnt computer, if it works then your computer has driver issues, if it doesnt then your Hdd has crashed. if it wroks on a differnt computer back the info up first. sorry it took so long to get back to you.
2046249
Just plug it in - I backed up my entire hard drive. If you have issues - contact their 800 tech desk.
367938
no it's a piece of junk send it back. I tried it in 3 different computers with 4 different drives emailed to me from the company and never got it to work. All I got for the seller was a sorry and to send it back to some place in China at my own expense. also they have poor tech support not really knowing their product.
726697
Hi, are you using the same insert/caddy that was originally in your laptop? The hard drive won't work unless you are using the correct/original caddy.Hope this helps!
184226
hmmm good question...mine just keeps pluggin along. Since I got this used from some one who clearly could not get it going with the cryptic instructions...I got it for steal (price of the drives).
753034
Try returning it? I was very unhappy with my unit. The SATA connection was very loose and it was impossible to get a reliable connection.
1012381
There is nothing on the device itself. You will be prompted on what to do when you attach it to your computer via USB cable. I had trouble with my set up, and ended up calling Customer Service at Seagate. A very knowledgeable and helpful guy talked me through what to do. I allowed him access to my computer, and we got all the bugs worked out. I'd say if you are stuck, go to their website, and call Customer Service.
2130945
Try another drive. If it recognizes a different drive, it is not an issue with the adapter and is likely a bad drive.
1988860
Did u watch a you tube tutorial on installing it? And double check connections? Mine started after install but it took the computer thru all sorts of blue screens like a foreign object had been implanted and was leaching off the system.
1699833
It didnt fix mine. I ended up taking the hard drive out and buying another computer.
345371
this tool set will definitely help. The drive spinning up could be a number of problems and it is most likely right there on the motherboard. This will test the post on the board. that will let you know what part is not doing its job so that the operating system can fully boot up and the computer to actually run.
1555869
I had the similar problem but my drive is not seem to run even I turn it on. What do you think is the problem?Simon
204694
Hey Mark, well the funny thing is that I sent this thing back. It just wouldn't format. No matter what I did, or cable I used it didn't work. It also had problems with using the firewire cable. I think I got it to recognize the HD ONCE, and then it said it would take almost 17 hours to format it. I honestly think something was wrong with the drive itself, but I didn't want another one to try. I figured I'd wait.
355110
the hard drive start working but mi computer can´t read it, I think theres a problem with some conector. The thing is that I can´t rescue my files.
1019661
You are very likely out of luck! I had a similar problem when I got a new hard drive and contacted the company for help but never got an answer. They are very likely out of business. So what I did was download a program called Chord Pickout. It's not quite as feature rich but it does the job