Has anyone else had the end plugs pull out, making it impossible to secure the shade at the bottom? If so, what did you do?
730331
Mine does the same thing. I haven't bothered with it yet cause I haven't needed to hold it down. Best solution is to puts some tape around the plug on the part that goes into the hole and then glue it in with a quality glue. Before I glue mine I was also thinking about putting a solid 1/4" or smaller iron rod through the whole length off the inside to add some weight to it. You can purchase that at Lowe's and they should cut it to size for you. Hope that helps you friend!
730332
I'm afraid my answer won't be of any help to you, as I have not had that problem (SORRY)
730333
I have not encountered that problem yet. The shades have been up for just a few weeks with minimal use. However, if that did happen, I would try one of two remedies. If the bottom rod is hollow, I would run a cord through it with connectors at each end. It the rod is solid, I would screw an eye into each end.
730334
yes, I put a 3/8" rebar rod through the bottom rod. Then glued the end plugs. Finally, a really flexible bungee cord connected to the tie down. The weight and flexibility has saved me from the occasional gust of wind.
730335
You can use super glue or contact cement to secure the end plugs in the roller. We nixed the whole idea of using the tiedowns and house-mounted holders and use a bungie cord to secure the shades to posts in our deck.
730336
I've had no such problems, and my shade is outside and under a fair amount of tension. It sounds like you just got a lemon.
2033527
Hi Sharon, I wish I could help but mine just sit at the bottom. I think the motor on mine isn't strong enough. I sent an email to the company but received no response. Maybe the motors are defected. Who knows lol my son likes the lights. I spent a lot of money just for lights lol
1148467
I have not had that problem, but I have the cord dropping down a wall from outlet above and behind the water dish. If you put it against a wall or in a corner, you could tape the cord down with duct tape.
991432
I am having the same issue. The cable seems to have a kink in it. I am going to splice the wire or cut it & then reconnect it with the two freshly cut ends. Don't know if the sale just the cable
691513
I didn't have that problem, but I will say that the shade is never on tight enough so that it isn't wobbly. I am not happy and when I contacted the company they were not very helpful. I went out and bought some rubber washers but could only put one on otherwise it was to high and couldn't screw the shade screw back on. I am not happy overall with this lamp but it is very pretty and they wouldn't take it back said no returns. I asked for extra crystals and they never sent them just ignored my request since some of them were missing or broken. I would not recommend this lamp or buying from this company ever again. Customer service is the worse ever. I didn't have that problem, but I will say that the shade is never on tight enough so that it isn't wobbly. I am not happy and when I contacted the company they were not very helpful. I went out and bought some rubber washers but could only put one on otherwise it was to high and couldn't screw the shade screw back on. I am not happy overall with this lamp but it is very pretty and they wouldn't take it back said no returns. I asked for extra crystals and they never sent them just ignored my request since some of them were missing or broken. I would not recommend this lamp or buying from... » Read More I didn't have that problem, but I will say that the shade is never on tight enough so that it isn't wobbly. I am not happy and when I contacted the company they were not very helpful. I went out and bought some rubber washers but could only put one on otherwise it was to high and couldn't screw the shade screw back on. I am not happy overall with this lamp but it is very pretty and they wouldn't take it back said no returns. I asked for extra crystals and they never sent them just ignored my request since some of them were missing or broken. I would not recommend this lamp or buying from this company ever again. Customer service is the worse ever. « Show Less
431909
Sounds like its defective, ours is tight (it was to be for waterproofing) but not unreasonably hard to get off. Perhaps try a pair of pliers?
1558851
Looking at the shade, it seems I just pushed it into place until it felt secure. Then light build is put in as final step. It has been almost 7 months but don't remember having difficulty. Don't know if this helps.
1288092
There's a small cord housing unit that hangs at the bottom of the cord (2-3' from the top) and has to be screwed in to something to work properly (mounting hardware included). This caused a little problem for us because the shade hangs down about 8" away from the post the bracket is on so the cord is at an angle.
643686
I just assembled mine and tried it as well, the vapor is coming out the bottom, I tried the wiggle technique, but still no help. I emailed the company but guess I won't hear back until Monday.
1696710
I pulled mine off heated up the edge where the window hits on both ends. Bent them just a bit redid the tap which I bought at a auto parts store. To make the ends soft enough to bend I just held them close to a halogen light til I was able to move them. You would think when they were make they would have done this easy fix. Hope this helps
725426
Well I had one of these lamps arrive with no shade and emailed the company thru Amazon and they sent out another shade. You might try communicating thru Amazon with the seller. That my suggestion
1679763
Hi. I just went in and removed the bulb to make sure. First unscrew the cover over the bulb. Next you have to have strong fingers but push the bulb and turn it until you feel it loosen up. It does not completely unscrew out of the socket. When you feel it's loose turn the unit upside down and the bulb should fall out. Once this happens you will see how the bulb is held in the socket. Hope this helps.
1544791
The end cap (opposite end from light bulb) should twist off. I had one that required the use of a pliers and clamp to get off.
1278368
mine is really loose and just pulls apart. They look like they're supposed to be twisted together but mine i just push the wide angle off with my thumb. Sorry, can't be of much help, but try pushing it!
1126306
I found I had to tighten the hose on the outlet, which is a pain where it is located, to keep it running smooth. Use a wrench, but no so tight you break anything. We also have to keep the hose situated so it drains down the whole length of the hose, no rises as it goes towards the open end. Hope this helps
963069
Took some patience, dexterity, and more force than seemed necessary, but the plug will go in, and the retaining clips will seat. It's a little frustrating, but keep trying, and good luck! BTW, my headlamps are still working well and looking good.
288638
I was concerned about the same thing. After doing some research I realized that the outlet I was using couldn't hold the diffuser up. It is an older outlet and therefore needs to be replaced. IF your diffuser is sagging just the slightest because of its weight, you need to remove it because it is causing a short and can start a fire.