How can I get a replacement for the battery door? Mine fell off within a week after first use and is lost. It doesn't screw it tightly as it should.
763665
this has happened to me 4 times and I kept buying new collars. finally a few weeks ago, I called the customer service number and asked if I could buy a couple and they sent them to me free of charge. the customer service agent was very helpful and pleasant.
763666
Sorry cant help you, I didnt run into that problem. We did not have success with this keeping our cat off the counter.
763667
I would recommend calling the manufacturer first. If they are unable or not willing to send you a free replacement part then consider returning to Amazon for a replacement. They are very easy to work with and always go out if their way to help. Best of luck
1759957
Kelci, you should be able to remove the battery compartment by pressing 2 tabs on the body of the screw driver. Once you do that, it would release the battery compartment, from there just remove the batteries and replace them with the new ones. Don't you have a manual page that goes with the screwdriver? The black round end with hole in it is the battery compartment. Let me know if you still have problems with replacing your batteries. If you still can't figure it out how to do it, ask your husband, he should know how to do it. Good luck!
107878
It should have a screw. After you remove the screw you will see were the batteries go.
339667
There is a small Phillips head screw on the blue handle. Remove it but be careful not to lose it. The blue handle will then slide off revealing the battery compartment.
1239521
There was no trick that I know of. I don't have it with me or I would take a look. You may need to get replacement. I'm really happy with mine and I've tried quite a few.
910430
I would call the company of the device in which you are replacing the batteries. I would not mess around without checking first because you could destroy the device. You might want to call a place like Batteries Plus in case they could guide you. Good luck.
722021
We have no problem with ours. It came with screws. You may wanna contact Amazon directly for a replacement.
736847
Did you ever find the replacement thumb latch replacements? I broke one off and I'm trying to find a replacement. I purchased new from amazon but it did not come with any replacements.
1996650
There is a battery door on the bottom. You need a screwdriver to take the screw out first.
1264270
Just insert your thumb and middle finger on each side of the battery slide and simply pull it out. There should be very little resistance. If it doesn't come out it could be sign that the battery has leaked and has caused the battery holder to be corroded in place. If that is the case, you will probably need a pair of pliers to free it. Then clean the contacts and install new batteries.
240183
There are some guides online to tell you how to replace the battery. It involved de-soldering and soldering, so really only do-able for advanced DIYers. I tried and failed (but learned a lot about soldering on the way, so the $15 I invested was not completely wasted). Of course doing so will also void any warranty, so it's really only something that you will want to attempt if you have nothing to lose.
1695876
I don't recall any problem with the battery door. It's pretty simple unless it is broken. The directions are helpful.
638110
I'm not seeing a replacement on the OEM website, so I'd try taking it to a local battery store to see if they can match up one of the same size/rating. Otherwise just buying the whole new unit may be easier.
468223
I called the company and they told me to be sure to put the batteries in order. 1st battery goes in the key pad then put the 2nd battery in the unit on the door. That should do it for you. However, if it still is problem go online and find the company and contact them.
2063485
Hello, twist and pull remove from wall. Pull out the sliding door. With small flat blade screwdriver pick or pry the batteries out. I see it looks like a tight fit. I hope this helps.
2029630
that would be something you would have to take up with the company, I have no idea if they would send you a new one. I can tell you it's really hard to get in touch with our customer service because I tried to do the same thing after the top piece by the power button split, I wanted to see if I could get a new top piece without getting a whole new battery pack and never got an answer back.
1565794
There seems to be a very small battery door on back I have not been able to open it to determine what type of battery it takes. I would say it is probably too much trouble to replace. Current battery will probably last years, anyway.