One of the casters broke on mine. I cannot see how to contact the company. Any suggestions for how to replace them?
764204
If you take the caster to a home improvement store(to match size) you can find replacements pretty easily. I didn't have an issue with this item but have had to replace them in the past for other furniture
1470076
I actually started the return process via Amazon and a representative of the manufacture contacted me and eventually sent me a free replacement part. Beyond contacting the manufacture I'm not sure where you would get replacement parts.
157097
If you bought I very recently I would try several times to get a refund or replacement with the owner. I had success after writing to them repeatedly. (It would be very surprising if they can send you a replacement part, still you can ask)
1225356
I would go to the manufacturers' websites and chat with customer service. You may not be able to replace them - I honestly do not know. Good luck.
1198754
I have the same broken part but am unable to find a place that sells replacements. I have not contacted the manufacture, but may give that a try.
73986
contact manuf - good people i broke a connecting rod - they sent me 3 replacements. let them know
705546
I don't know, I'd contact the company. I've had good luck with company's just replacing parts when they've broke.
2099981
I assume you mean wheels. Any caster that comes with a 3/8 inch bolt for screwing in should work. Remove one of the adjustable feet and take to a hardware store. Shouldn't be a problem to match the thread on a caster.
728347
Hard for me to remember. I have the organizer in the attic. The casters as I recall screw in and are solid. I would use what is with the product before replacing. Probably a plastic tab. But have had it for over a year and still solid with nothing broken.
905338
Unfortunately, we do not sell replacement parts for this chair. It is made by the manufacturer Alvin. You should be able to do a search on Amazon and find out who does carry replacement casters. Thank you.
1162009
You should contact the seller/manufacturer they may be able to send you a replacement part...worth a shot!
483777
My Wife sat on it and a caster fell apart. She is 140 lbs. 1 caster wouldn't screw in right and a 3rd lost it's bearings.
216701
I don't know. Mine was so flimsy I threw the whole thing away...shame, I could have sent you a caster. My recommendation is to go to Home Depot or Lowes, get 4 new casters with threaded screws, carefully drill four new holes completely through, and use a washer on the top and bottom before tightening a nut on each caster.
960649
Hello Jody, Thank you for your inquiry. We have contacted the manufacturer in regards to this for you and they state that you can change the casters on your own. However, if you do, it will void your 2-year parts replacement warranty. They would only be able to ship this out with the original casters as well, they would not be able to change them for you. If you need anything else, please let us know. Thank you, Maria
1050006
I would write or call the manufacturer. When I received mine broken, I simply went on amazon and went through a simple return/replacement process. The new ones they sent seemed much more stronger glass
944303
Supposedly the manufacturer will sell individual replacement pieces. At least that's what it says on their website. However, I cannot say for sure if they will since when I had a part break, I emailed them (even offered to pay for the needed part) and they told me I needed to contact Amazon because that was where I originally made the purchase from. When I reached out to Amazon, they said they could either replace the whole thing or refund me what I paid for the product, but nothing to help me with the broken piece in question.
552139
I'm that person. First I just drilled holes in the base and attached the bolt-on casters. But because the base has a slight cone shape to it the casters kept breaking. So I cut a round piece of plywood, fitted it inside the base flange and then put the bolt-on casters on. Been good ever since. You could try the push in casters but there's nothing to hold them unless you add plywood. Probably best to use the bolt-ons.