I think I killed it. 5 months fine then it put a tiny % of the water into the top chamber. Left it on, waiting 4 it 2 fill--scorched the pot. Ideas?
773195
Do you have especially hard water? If so you may need to descale your pot. Amazon sells a variety of descaling products. Check the gasket too. If not tight it can allow the steam to escape. You will probably need to replace that gasket after leaving the pot on the heat. You probably didn't damage the pot.
773196
I've done that so many times with these and tea pots. If you really super heatedit you need to get a new one. You will always taste it.
814969
That would be my guess as well. Had it happen only once and did let it heat a while before using. Think the excess water turned to steam and all was well. I love my steamer.
1481348
Was it working fine before this? You mean up to the top?? Is it possible that the salt has all clumped together to create a kind of dam? Or a drain tube is clogged? I've gotten help for things like this from the 800 number in the booklet.
1226555
Hello, the exact same happened to mine after about 1 year of use. I removed the unit, drained it and opened up the top. On mine, one of the connections from the thermostat to the heating element had broken. I repaired mine with some silver solder and a small butane torch. It's been working great ever since. That was approx 2 years ago. My advice is, it's not working anyway, so just tinker around with it. Just remember to put the heating element in water before you power it up or you may burn it up.
1306388
Agree, filling from the bottom is a pain. I just tried drilling a hole in the top and the water just runs out. Based on other responses it looks like I ruined it.
1232039
Mine puts out about 1.5 gallons off. Sounds like your internal bladded is empty or busted
223201
i did. the kettle cracked in just 4 months. i don't know if it was from high heat or a defect in the glass.
705714
Time to replace it. That's what mine did a few months before self-destructing (smoke, heat, etc). Probably a capacitor going bad, but that's just a guess...
1351292
try readjusting the pot when on the warming plate - by turning it - it seems to help catch the release valve allowing the water through.... I turned our pot a half turn with spout outward and the water began to flow.... this only happened once in many months.
2193652
There should be a thermal link (fuse) some where in it as a safety feature. It could have blown if the unit got to hot. Also look at heating element, it could have split from calcium in the water.
1860635
Try this: Remove cover, empty out all the water and then fill it with fresh water. If that doesn't work, then try this: unplug it, remove cover, inside you will see sensor (it sticks up a little with a silver metal on top) touch the sensor with your finger. For some reason this works. I think the sensor gets stuck "thinking" the water level is low, so the unit doesn't go on.
2002322
I have had 3 of this same model pot because I love it but have the same problem. HB has been very quick to replace the pot but so far I have found NO solution to the problem. I have to keep a small sponge in the overflow area and change it daily. Seems HB could find a solution.
1717805
Same here, after about 3 trys I made sure the tank was full and seated down good, turned it on, then I heard sucking noises and the pump started to prime itself. This happens in 5 seconds, don't leave the pump running, shut it off and try again. Good Luck
453525
Try cleaning with vinager, trying running it thru the brewing cycle. If that doesn't work, send it back. I didn't have that problem with mines.
794762
Mark, if its still within the warranty period return it for a full refund and don't order another one. I used mine very sparingly (10 times max) in my garage and then it suddenly stopped working. The sad thing for me is I have no recourse but to make it into a flower pot or throw it in the trash. Not much help but these are your options.P.O. in San Antonio
1142174
Suprised it was damaged!! Mine was packed like a very well! As for the temp? I had that problem yesterday. Smoked a pork roast. Fired up just fine and was running too hot 250! Had both burners on low and both dampers open all the way. So, I turned the valve back on the propane tank. Next think I know the temp is at 150 and when I turn it up the temp will not increase. I shut everything down. Opened the valve on the propane tank all the way and restarted it. Worked fine after that. The propane regulators are very cheap now days and seem to have some issues. I have only used it 3 times and here are some suggestions. Keep what you are smoking if it is a small amount at the same level as the temp gauge. Only use 1 burner at a time. Why? When the 1st one burns out of wood chips you start the other. Then you can change out the chips and it is not hot. Wrap the pans in tin foil! They stay nice and it is an easy clean up when you are done. I am also looking into getting a very thin fire proof seal for the door. It is metal against metal and leaks some smoke. May not be worth the cost but a thought. Also..Make sure you burn it off!! Do it slow and work the vents and the doors as it heats up! They will stick! Hope this helps! Going to do a big turkey this weekend?! Yikes!!!
2054778
I just took made my first pot with mine and it's been on for 5 and a half hours. There's no shutoff function.