Mine worked find when connected to a indoor power outlet, but didn't work when connected to a outdoor power strip. The light on the plug is red. Why?
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Hello Thanks for your message, the item needs to work under 110V power, would you please check if your outdoor charger supply about 110V? Please do not worry and contact us if the item still can not work well, I will solve the problem with you immediately. Thanks for your understanding and patience, have a nice day:) Regards Amanda
1560398
If the red LED light doesn't light on the battery recharger/ receiver then I would say there is an issue with the unit or the USB port. The USB port could either, not have the correct driver installed or may need to reset. USB's can turn themselves off or trip, just like a breaker in an electrical panel, if there is some sort of an issue with a device plugged into the USB
406125
There seems to be something wrong with how it works wrt charging and playing. I can get it to work whilst plugged in but not before it switches off- unplugging or plugging in power cord always disrupts it and means I have to restart it, but then it will work Ok still plugged in to the power.
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I'm wondering the same thing. It does NOT power my LED strip, and I'm wondering what's wrong.
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Yes there is a red light that comes on when the plug is plugged into a live outlet.
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I tried plugging it into a two prong adapter, and then plugged the two prong into my outlet. My outlet is grounded since it is a 3 prong outlet, but not sure that would matter since two prong adapter doesn't have a ground plug. Anyway, that worked with no issues.
1018515
Be sure your wall outlet is not controlled by a switch and is hot test with a light.Be sure the units on / off switch on the leg is on should light up when on.If that all checks out ---- bad unit (dead on arrival) ship it back.
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I had this issue before, and when asked a friend who had installed he same wire he said his does the same, however, and after 4 months my wire gave out and stopped working... when i got the replacement, the red (alert) light stayed off and only the green light is on unless there is a real alert. So I am not 100% sure if it is defective, but the red light should come on only when there is an alert.
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Make sure you do not have it inserted in the neutral prong of the receptacle or it will not show voltage. You should always test it on something you know is hot first to make sure It is working before you rely on it
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The red light should be on whenever the amplifier is plugged in. The manufacturer should have a way to troubleshoot (instructions, website, customer service) to figure out what's wrong. Saludos
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IF the Red light comes on when you FIRST plug it in...your house wiring ground is OK IF the light goes OUT after a time, you have taken a surge big enough that it has FAILED, and you will need to replace it. FYI-When I lived and worked in Pinellas County Florida (Lightning capital of the USA), I would have one or two of these fail every year. In the 5 years since I retired and have been back in WPA. All are still going strong. (I have 8 new spares still.) I am amazed, because West Penn Power doesn't have half the system lightning protection as in Florida, AND the protection I can BUY through them for my service entrance is a joke at best. I bought $400 worth of Motorola protection for my service entrance. Well woth it, as I am high up (2,400 ft) have lightning rods on the house, and have surges come in on my power lines from time to time during thunderstorms. Being 6.8 miles from the sub station that feeds us, causes most of these problems, as that's a LOT of antenna wire for a lightning hit. These Tripp Lite cube's are CHEAP & good. All my discrete electronics have one per unit. You can NOT plug a strip line with 6 or more outlets into it. It's only rated at 15 amps, draw more than that & you WILL kill the cube real fast!
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If the previous answer does not solve the problem, imo you must return it. But also try something else in the outlet you are using to ensure there is voltage.
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Did you push the little switch on the side? If you did, see if it lights up with the electric plug. If not then you have a defective product and should be returned.
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So long as it's plugged in to charge, the red light will be on. I'd just give it a go. Mine's awesome.
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Mine worked right out of the box. Give it a try on a different outlet, not in a kitchen or bathroom. If it still doesn't work, return it.
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After using it for a month and a half (and it working perfectly) the same thing happened to me. I was using a power strip and found that moving it directly to the wall actually works again.
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No...because it requires a ground to work correctly.It will plug in & work but you would notice the red fault led light up,&the; manual says that for it to work correct you need a ground.You would be cheating your self & your equiptment for the protection,that's what were looking for.I'am guessing your home has later wireing,which didn't require grounding,like of todays.Sorry too give you the bad news,but for it too really protect & work correct would require a good ground system.And with the cost of electronics we don't want to cheat ourselfs.The parts inside require ground system to work correctly.Good luck,on finding solution. No...because it requires a ground to work correctly.It will plug in & work but you would notice the red fault led light up,&the; manual says that for it to work correct you need a ground.You would be cheating your self & your equiptment for the protection,that's what were looking for.I'am guessing your home has later wireing,which didn't require grounding,like of todays.Sorry too give you the bad news,but for it too really protect & work correct would require a good ground system.And with the cost of electronics we don't want to cheat ourselfs.The parts inside require ground system to work... » Read More No...because it requires a ground to work correctly.It will plug in & work but you would notice the red fault led light up,&the; manual says that for it to work correct you need a ground.You would be cheating your self & your equiptment for the protection,that's what were looking for.I'am guessing your home has later wireing,which didn't require grounding,like of todays.Sorry too give you the bad news,but for it too really protect & work correct would require a good ground system.And with the cost of electronics we don't want to cheat ourselfs.The parts inside require ground system to work correctly.Good luck,on finding solution. « Show Less