I purchased this stand on December 16, 2014. It arrived with a part broken. Any way to get a new part or do I have to pay to send the whole stand back
765398
I would click the "return or replace item" button on your Amazon order. Explain your situation and see what they say.
765399
This things a piece of crap. Mine broke upon first use. Easier to complain and get a partial refund than send it back.
765400
I purchased mine about a year and a half ago and it works just fine with my fat bike
765401
Mine was broken too. Would like to have it fixed. One bracket is all I need.
1895144
Don't know, mine showed up with a broken base stand. Examining the legs of the stand shows they are too small to last even during shipping. Poor design, won't last long. It looks like I get stuck with return shipping also. That's not right.
1112480
You should contact the manufacturer. There should have been information included in the packaging because the manufacturer doesn't want you to return the whole desk, due to one broken or missing piece. I didn't realize this when my first desk arrived with both glass panels broken, and I shipped the whole thing back. Hopefully, they will replace the broken piece free of charge, but I would take action sooner, rather than later.
2277113
Mine come with a broken piece of wood also , If you buy from this company be sure to read fine print. I didn't contact them same day as delivery so they refused to replace anything So I'm stuck with a broken top Good Luck
1724728
I don't know, the stand arrived damage to the extant of not allowing proper essambly
1147882
I would suggest getting someone to help. First you need to remove the stand. Also, you need to get a bracket kit that is compatible. I bought mine at Best Buy. Mine was not difficult to figure out once the bracket kit was attached. But, I had a handy man in my building help since it was a bit heavy to lift.
2273690
I will be honest with you, ours was broken when we got it , then they had no more. All i read are bad reviews on the product and the company. good luck
1953057
I've had this stand for several years now and if I remember correctly I might have come across that issue but luckily I had some nuts that actually got the bolts...I suggest u go to your local hardware store and find the nuts for them. It's much faster and the stand is worth it hope this helps
1147881
I would suggest getting someone to help. First you need to remove the stand. Also, you need to get a bracket kit that is compatible. I bought mine at Best Buy.Mine was not difficult to figure out once the bracket kit was attached. But, I had a handy man in my building help since it was a bit heavy to lift.
1444139
I didn't. I will not be ordering that product ever again. It is just too fragile. If you bought recently then I believe they will either refund you or exchange for a brand new one.
270339
I bought the stand that is sold separately. Haven't actually used it yet because I bought it late in the season.
1803453
Take a picture of the broken part and email it to customer support along with your Amazon purchase number and they should send you a new part. That's how it worked for me.
1888639
Oh jeez dude, i dont remember, lost/threw away the box a while ago. Its a nice stand though. I havent had any issues with it, and Ive had it well over a year
514515
Mine hasn't arrived yet...I was told its back oredered till dec...I'll let u know about standing when I get it
1585201
it cant su[[ort anything it was missing the screw that goes to the middle and the stand itself i complained but never got an answer so i count it as a loss. i never got the stand piece all i got was a cover and a tray not the stand itself
349825
Sorry, no clue on this. You might want to contact the company that makes the stand an ask them.
606990
Hi: I talked to my husband who received this Yamaha Keyboard Stand as a Christmas present for 2012 and he does not remember having a problem putting this item together. He must have been the lucky one to receive all the items needed in order to set this stand up.