Are we supposed to remove the yolk sleeve (part number 16/1683) before sliding the upright bar through? I can't get it to slide through.
755761
No you don't need to remove yolk sleeve but yoke weldment (1684) has to go into the upright (1682) bar from the top down, before putting 13-1686 on.
700032
hold the silver rim (near the top) and turn to the right (clockwise) and lift off. it's kind of counter-intuitive since the tendency is to turn it in the other direction. I had trouble too.
547936
Sometimes mine is like that. Angle it upward and push in firmly. You don't need to have a perfect fit. Just test it before you put your food on it so it doesn't fall.
176597
The lid when closed does not make a snap sound. Be sure to check that it fits snugly on top of the lower half and that the plastic ring washer is on the underside of the metal egg holder. If your whites are cooked yet yolks are still soft then try a higher time set since in your case altitude may affect cooking times. If that cover does not fit down firmly on the bottom half then you may have a defective item. Also check both halves for possible cracks. I use mine often and have had great results each time I use it.
1816909
Hi Helena, I guess theres no trick...too much of muscle power..I had this problem, i somehow forced it into the base and it is stuck forever now i guessthe two side bars went inside the middle one is out...but its locked
1247776
Make sure you have the handle pushed down completely before you roll it out. I did not do that with my first one and that is when I started having trouble with it.
319552
Remove hopper flip the burr section over and make sure the o ring that seats the top burr is still intact. I hope this helps
343296
You have to manipulate the "nipple" part to open up the holes; pinch it toward the top. I also poked a skewer through the holes to ensure they were open. Hope that helps!
1737558
I didn't have a problem after the first 2 eggs. I made sure it was centered on the top and help it securely and pulled the srping loaded handle up and let it loose. It cracked the shell perfectly. The crack was aperfect line around the shell.
407928
I had the same question when I first opened the package containing the enclosure. The tiny screws weren't installed, but I couldn't figure out how to open it, so I came here to see what worked for other people. What worked for me was just giving the enclosure a slight 'shake' while holding it horizontally (holding the sides of the enclosure, not the top and bottom). That caused the metal bottom to fall out, then I easily removed the top. It's one of those things that once you see how it's done, it makes perfect sense. But until then, it can leave you scratching your head.
1075234
There is a tray at the bottom that slides out. It's not obvious in this picture because it is on the other side. Plus the top and the egg box tops open up.
1284598
I think you're talking about the trays. It should slide apart. If its stuck it must be due to like a pressure change or something where it expanded. Maybe just give it a few good taps in the palm of your hand.
702008
Sounds like a manufacturing error, the one I got is quite solid and stable. One solution to that might be to insert a sleeve to tighten up the loose space or if you just purchased it see if you can get it replaced.You might have to improvise and create one from plastic or something similar. Teflon would be great.
813359
I'm sry you're having a problem but I don't think I can help you for I didn't have an issue. My lids of allsizes/shapes fit well. Perhaps your lids are thicker than most? Maybe you can manipulate the rack but if you do that, you may void your return if you need to do that. Again, sry I couldn't be of more help.
1413
I have found it is more of a technique issue as opposed to a brute strength issue. I can pop it off in under a second...but I've gotten used to doing it. Just practice doing a "press & pull", it'll smooth out!
1865762
hmmm... unscrew in a counter-clockwise direction. It does get a bit sticky if it has been the 'bottom' on rotation. BTW I'm certain you slid the unlock off that is located on the lid area... Mike
804942
There are 2 screws located along the bottom of the yolk that holds the handlebars. The handlebar location works for us great right out of the box.