Anyone have a problem with adding an external HD for backup? I can't seem to get the computer to boot to the system disk with a WD My Book 3TB on USB. Unplugging the external and the computer boots fine, plugged in it hangs when the BIOS is starting. Anyone have a problem with adding an external HD for backup? I can't seem to get the computer to boot to the system disk with a WD My Book 3TB on USB. Unplugging the external and the computer... » Read More Anyone have a problem with adding an external HD for backup? I can't seem to get the computer to boot to the system disk with a WD My Book 3TB on USB. Unplugging the external and the computer boots fine, plugged in it hangs when the BIOS is starting. « Show Less
758231
I've had my ACER for three months. Installed a WD MYBOOK 2T the first week and have never had a problem. Works great. On the ACER there are both USB 3.0 on the left side and 4 USB 2.0 on the back. the MY Book is plugged into a 2.0 slot (middle position). Try changing the USB slot you are plugged into. Or totally delete the MYBOOK and re-install.
758232
You need to go into the BIOS and change the boot up order. It's trying to boot off the external drive probably. If you don't know how to do this, just wait until after computer boots (Windows screen) and then plug external drive in. That should work.
1614047
Are you sure that you used the USB cable correctly? You need to plug both USB cables to your computer for the drive to work. One would only provide power, and the other would be used to transfer DATA, neither one can work on its own. As a troubleshooting step, try to use a drive in the enclosure that you know for sure is not dead, if that one works, and the other one is still giving you problems, then it might be a problem in the drive itself but not the enclosure. However, if the drive that you know is working well, still doesn't show up on the computer, then it might be a problem in the enclosure. Hope this helps!
1243829
I had 10 HDDs connected and every time it boots one or two drives were missing, I RMA'd it and tried another one, same exact issue. This board is having serious SATA issues. Got rid of it and went with different board.
830042
From my expreience with the hard drive, it does not back up operating systems. I have just backed up my computer this morning in response to this question and could not find the option (granted, i have a 350gb drive--not the 500--being that the two might have different abilities (I highly doubt it)).
1120024
I have a "very old" External Hard drive...not this make/model...I turn it on once/quarter to backup recent files...it's probably over 3 years old. Recently, I bought one of these WD Elite 500GB models...my plan is to backup on two externals...in case one fails. I know this seems lame, but it is the only way to ensure everything sticks around. Seems like its worth the extra $100.
2130943
Derrick, it could be a damaged hard drive. I've used this device myself, and it works fine on good drives. If the drive is defective for any reason, it won't boot up.
228613
I have a diskless version. I did buy the disk separatly and did not have any problem.i idid buy wd red label hd.
1666138
I use an internal 1 TB HDD. Never try a 3 TB HDD. It is not a "1080P HD", and I have a fatal problem with it.
402921
At this moment I am pulling data off an external USB drive that appeared to be totally dead. Clack, click, whiirrrrrrrr and never came online. I froze it. Not kidding: http://www.emergingtechs.com/posts/put-your-hard-drive-in-the-freezer-to-recover-data/ Mine works for about 1/2hr until the drive warms up again, then back into the freezer. Given this scenario it makes sense to know what is critical, get it first, and get the non-essential stuff later. All my important stuff is already recovered and now I'm copying over 40GB of "nice to have" stuff. As soon as this process is over I'm going to improve my backup scenario!
40167
The device is not in itself a data backup mechanism. If you're having problems getting the device to power on, it's likely related to the backup software you're using, your computer, or the drive you're docking.
910725
Always worth the shot. But: What OS? External Drive or Internal? Do other Drives work ok? I've never known DW to damage a drive, but it will tell you if it can't do it.You tried rebooting? Does the errant drive show up on Disk Utility from a different drive? Checked cable connections are intact? (try a different cable) . Tried Data Rescue 2 to salvage data?
505084
Did you turn it on? Is it fully plugged into the drive? I had an issue with an older ISA/EISA drive not getting fully plugged in. If you are using one of the 3.5" drives you need to check to verify that it is powering up. No power means it is not working. If you hear the drive power up (you can hear it spin up) and it is fully connected is it making any other sounds like clicking? If so the drive itself may be dead. There are several tricks to try if that is the case but without more details of the issue I can't help much more.
1625417
If you're replacing a drive, it should boot to it. Best way to find out-try it. if it doesn't boot, go into bios and make necessary change. You can always use F8 key to select boot device too.
313828
How? I hooked up my portable hard drive and it did not work! Problem is, its NTSF and not FAT32 formatted. Tried to reformat, and no go there either.
1548170
It could be a bad drive. I had to return a brand new 4TB WD drive because it wouldn't format. Try to format it and if it fails, return it like I did. I always thought WD drives were more durable with long MTBF times but this one was a dog from the start.
1618811
What exactly to you have that is connected to your computer that is powered by the USB? Keyboards, Mice, Game Controllers, Flash Drives, USB Memory Card Readers, all these things should work just fine. External Hard Drives I am not sure about, but If your External Hard Drive is Powered though a AC Adapter (Or DC Adapter if You live outside the USA) I am guessing it should be OK, but if you are not sure or uncomfortable about hooking up a hard drive to a USB extension cord like this one. Then you are better off just using the shorter USB cable that the External Hard Drive came with. Good Luck to You and Have a Merry Christmas :-D What exactly to you have that is connected to your computer that is powered by the USB? Keyboards, Mice, Game Controllers, Flash Drives, USB Memory Card Readers, all these things should work just fine. External Hard Drives I am not sure about, but If your External Hard Drive is Powered though a AC Adapter (Or DC Adapter if You live outside the USA) I am guessing it should be OK, but if you are not sure or uncomfortable about hooking up a hard drive to a USB extension cord like this one. Then you are better off just using the shorter USB cable that the External Hard Drive came with. Good... » Read More What exactly to you have that is connected to your computer that is powered by the USB? Keyboards, Mice, Game Controllers, Flash Drives, USB Memory Card Readers, all these things should work just fine. External Hard Drives I am not sure about, but If your External Hard Drive is Powered though a AC Adapter (Or DC Adapter if You live outside the USA) I am guessing it should be OK, but if you are not sure or uncomfortable about hooking up a hard drive to a USB extension cord like this one. Then you are better off just using the shorter USB cable that the External Hard Drive came with. Good Luck to You and Have a Merry Christmas :-D « Show Less
1524319
Yes you can backup to a drive connected to a USB 3.0 port but no... you cannot boot directly off that drive if your drive is connected on a USB 3.0 port. You have to reconnect it to a USB 2.0 port as the BIOS cannot read directly from a 3.0 port. This isn't a big issue as most times you are backing up rather than recovering.