I just received the package today and the plastic dish broken as I have seen others the same. Mine not usable. Why isn't this packed better????
634784
Hi Janice, Thank you for contacting Bright Solutions Shopping Network LLC. We are sorry to hear that you received the package in which the plastic dish was broken and it is not usable. To help you further we would need your Amazon order id. Please let us know if we can be of further assistance. Kind regards, Vikram Bright Solutions Shopping Network, LLC
1665572
I just received mine, and of course, it was broken in half. I am returning it, and will not be asking for a replacement. I don't understand why the vendor still ships with such limited packaging/bubble wrap, especially with all of the feedback that the customers are giving!
2236901
The one I got arrived smashed to pieces. It wasn't packed securely at all. Very disappointed. Ordered from different vendor with excellent results.
553512
Not trying to be sarcastic, but the best place you can put that whole thing is back in the box and send it back. The white bar, I THINK is supposed to keep the plastic / foil from clinging back to the roll. I've put it in there and tried feeding over and under it. It's a piece of junk. Save yourself. Send it back. :)
1913017
If the contents appear to have been spilled out or rummaged through; or if any of their packages are broken, I would definitely return it. If all seems perfect EXCEPT the broken seal, I might keep it. But if you have any reservations, just return it through Amazon's very easy, efficient & quick automated return system.
1698352
I have 1bowl and 1plate that has a chip in it. The plate happened during shipment and the bowl from the dishwasher. I've had my set for almost a year I think and those are the only 2 mishaps. I love my dishes.
1892403
I received four plates but three were broken. I called and emailed to have them replaced but never heard anything back. They were beautiful plates, I hope you have better luck.
893848
Mine was not broken -- came and looked better than I thought it would. We just have it on display on our bar at home, haven't taken shots out of the glasses, so don't know how well they wash.
572302
hope you've checked the reviews, half the people that get this have returned it cause they received it with broken pieces. I'm only responding cause I got an email about it, but I suggest rethinking your purchase.
389947
I'm sorry to hear you had a problem. Mine arrived in perfect condition, and I've been using it daily with no problems. I'm sure Amazon will help with the return and sending another one to you. I LOVE mine!
521781
It is packed pretty well- the platter is not mounted in packing so that doesn't move around. there's a big piece of styrofoam that holds everything in place. I'm sure if it were dropped pretty hard there could be some damage to the motor, but you would be able to return it at that point. I had no issues whatsoever though.
116651
I am glad those who have answered aren't having this problem, but I really am only interested in resolving my problem and hearing from anyone who has the same issue only, not that some people don't have this issue, that doesn't help at all. I have researched other websites and find there are many others who also have this problem, has something to do with internal plastic. Guess it's time to move onto a new mixer.
2093345
It probably got buried during shipping. Not sure about using the spoon from a different brand. I would just gently dump the contents of the can into a large bowl and fish out the spoon. It will probably happen again so be sure to hold on to an extra spoon!
125359
Mine arrived broken. I contacted the seller, who promised a replacement. They never sent it. I emailed again but they don't respond.
1088209
Did you use metal utensils ? Or put them in the dishwasher ? If you saved your paperwork, you can ask for a new set from Rachel Ray, maybe you'll get lucky. I've had my set for a while, no problems yet. I'll cross my fingers. Hope you can get this fixed soon, good luck.
2218708
I've got two of these feeding stations and need new dishes for both. I haven't seen them for sale as stand alone items anywhere :O( It's a poor do, as the plastic dish is obviously the bit that's going to break or get blown away within a season or two.
1027569
No, it's broken :( Ours did not weather well at all and has been tossed out. If you reorder go with a better product.