STOP CHARGING, WHAT CAN BE THE PROBLEM?
651809
There are 2 ways to charge it. If the plug in is damaged in any way, you might have a problem. ( you need to plug and Un plug straight and don't wiggle. ). You can also charge with the USB port
710801
I never had a problem with it charging. Might be a defective device. It happens with mass produced products.
499245
I got the "not charging" message quite a few time. I unplugged it and tried again.. Then it worked. Not well. But it worked.
1577558
no idea. the computer might not recognize it. i have a feeling thats what happened with mine and thats why i cant get a full charge
295770
Not sure why it's not charging? Mine works fine for over a year now. I'd check your charger first. Make sure all connections are correct & tight. Then, if still no luck, purchase a new charger-the least expensive fix. Make sure the 4(four) metal prongs on the right side of the pass-through box are straight & in-tact. Good Luck!
448894
I think you must have gotten a faulty unit, mine lasts for at least a week on a full charge. I would contact support on that.
1887920
Can not really answer you on that ine. I would probably either try another charging unit to see if that was the problem or else send it back, I did find that the batter life is not what I had hoped it would be as it seemed to last about 3 hours but not much longer. That was/is my one disappointment with the unit...Barbara
748992
Try a different cable, or a different charger, maybe discharge it completely and recharge.
581584
Sorry, I haven't had that problem and can't give specific advice. What happens when you turn it off and then on again? Doing that often clears a problem with a variety of electronic devices.
1593808
You might need to replace it. Mine charged no problem. and I haven't had to recharge it in over a month. Yours may have a faulty battery.
783151
I just had an issue with mine not charging. It got to zero and when I rebooted with it plug into the USB charger, I could see the little lighting bolt on the battery indicating it was trying to charge, but it shut off because of low batter. Kind of a Catch-22. I tried this cycle a few times and was fed up, so I decided to unplug it and let it 'die down' for half a day. Then I plugged it back in and the screen showed me that it was charging! I let it charge up for a few hours and it started up and continued to charge. If you are having charging issues, try letting it run out and "die", then plug it in. Worked for me, YMMV. I just had an issue with mine not charging. It got to zero and when I rebooted with it plug into the USB charger, I could see the little lighting bolt on the battery indicating it was trying to charge, but it shut off because of low batter. Kind of a Catch-22. I tried this cycle a few times and was fed up, so I decided to unplug it and let it 'die down' for half a day. Then I plugged it back in and the screen showed me that it was charging! I let it charge up for a few hours and it started up and continued to charge. If you are having charging issues, try letting it run out and... » Read More I just had an issue with mine not charging. It got to zero and when I rebooted with it plug into the USB charger, I could see the little lighting bolt on the battery indicating it was trying to charge, but it shut off because of low batter. Kind of a Catch-22. I tried this cycle a few times and was fed up, so I decided to unplug it and let it 'die down' for half a day. Then I plugged it back in and the screen showed me that it was charging! I let it charge up for a few hours and it started up and continued to charge. If you are having charging issues, try letting it run out and "die", then plug it in. Worked for me, YMMV. « Show Less
1952918
Check your owners manual to see what should happen when charging. If not try a quick Bing or Google search for the exact model # online and believe me people in most cases will have similar questions and many times good answers above and beyond owners manuals. Again if there is a charging problem make sure you take it into the carrier store in your area to have them check it before something happens due to a defect.
1628279
Yes. I have the same problem right now. I don't know if it's the charger or the battery. I don't see a solution to your question here. Did you find a solution anywhere else?
947510
I don't think I can be of any help, but maybe the charger is bad. Usually when you charge a phone it tells you if the phone is charging and when its fully charged.
287525
It's a slow charge so it may take a while, try leaving it for 2 hours then see if the problem exists . If it still don't charge then send it back you may have a defect .I just got may replacement.
435750
Add me to the list - not sure when it started, a few weeks ago we noticed it b/c we charged it and then it was dead. Figured it got bumped in wife's purse or hadn't charged long enough but now I've been trying to charge it and see the on/off cycling going on. No answer, just sympathy and hope for a fix!
111578
Mine worked flawlessly for a while then a few months later I had some charging issues like this. I called their tech support and explained the issue. After a few questions, they swapped the unit out for a new one. I think I spent 10 minutes on the phone. While I'd rather not have issues, the fact that it is EASY to get warranty support more than makes up for the issue IMHO. All manufacturers can have issues. A good company stands behind their warranty and makes it easy to replace.