Just received the box yesterday. Powered up and got the "iCNTV &#x8BA4;&#x8BC1;&#x5931;&#x8D25;" message. What do I do from here?
640815
I don't know the answer because I'm not familiar with the error message, however I did have a problem with the unit and wrote a negative review. The manufacturer was very concerned about the negative review and responded immediately satisfying my concerns to my satisfaction. BJ
477538
There is a fix online for this problem. I downloaded it and installed it today. It's listed under the 8500 firmware solutions. Just don't make the mistake of deciding to upgrade to the next release. I did and now I can't get it to install -- Fatal error. So I have no HP Solutions, and I can't scan anything. I dread the thought of calling for help tomorrow and try to get a resolve...
1118781
I had a similar problem where I would get to the update screen and the box would not recognize the remote afterwards. I called the support number and spoke to India twice, then called on a weekday in the daytime (Wednesday at maybe 3pm Central) and connected with a very knowledgeable rep who was in the US. She was the first one to ask which router I was using and took me through some steps which allowed me to connect and run through the update. My router is a Linksys WRT54G v8 if this helps. I would recommend trying to call the Roku support number in the morning or early afternoon to get a US rep. I had a similar problem where I would get to the update screen and the box would not recognize the remote afterwards. I called the support number and spoke to India twice, then called on a weekday in the daytime (Wednesday at maybe 3pm Central) and connected with a very knowledgeable rep who was in the US. She was the first one to ask which router I was using and took me through some steps which allowed me to connect and run through the update. My router is a Linksys WRT54G v8 if this helps. I would recommend trying to call the Roku support number in the... » Read More I had a similar problem where I would get to the update screen and the box would not recognize the remote afterwards. I called the support number and spoke to India twice, then called on a weekday in the daytime (Wednesday at maybe 3pm Central) and connected with a very knowledgeable rep who was in the US. She was the first one to ask which router I was using and took me through some steps which allowed me to connect and run through the update. My router is a Linksys WRT54G v8 if this helps. I would recommend trying to call the Roku support number in the morning or early afternoon to get a US rep. « Show Less
320912
I had the same problem some time ago. If you provide me with some details I might be able to walk you through to a solution. First question: What port were you using? bobkyw@gmail.com
1441543
Hi, I've purchased a box version and never encountered such a problem. There could be various reasons, a bad / slow internet connection, for example. I assume, while downloading the software, something went wrong. My suggestion is to contact the support team, by using their "chat" box. Someone should be able to help you right away. I've had a few questions in the past and always got help from someone at the tech dept. You can also check youtube. There are plenty of tutorials regarding video studio pro x topics.
931594
I had the same problem. Was a new sealed package. Sent it to my daughter in South America and it was DOA. Coby is no longer in business, so it may be tough to resolve.
2275415
I have installed the device, works well. Now I need to purchase a package. the web site will not let me in, I have called the numbers left a message no response yet. Can any one advise me on what to do from here??
1617151
I recieved mine today and unfortunately I got a v2 so no dd-wrt for me. Luckily I sold it to a friend that doesnt want to use dd-wrt.
496702
White box? Original box? Is this a refurb or used? Mine came in a Gigabyte box which was sealed. I've had mine a little ove a year and it may be time to get a replacement due to the onboard mic going out and BSOD I randomly get. Good luck :)
99494
this happened to me toostopped working after a couple of months - it's awful. if anyone can find a way to fix? i also did not keep the box etc.
1814052
Thanks Nick. I'll try to dig up the instructions for it and relay the answer here.
882541
I would return to Amazon for an exchange. One should say received and the other one should say sender. The sender does not have a power connector port on it, whereas the received user does.
162979
I'm sorry, I don't know. I'd call the tech support guys. They're GREAT.TomJV
511679
Unfortunately, there doesn't seem to be a solid answer to this. Some users are reporting receiving cables and others are not. I'm actually one of the latter as I did NOT receive a cable with my D34010WYK. In fact, the box lists what it contains and what you still need to buy, and it states "AC Power Cord" as the first item under "WHAT'S NEEDED:". I read a few reviews before I bough this updated NUC, and Legit Reviews stated that Intel said that the Haswell NUC kits would come with a power cable. So, I'm not too sure why there's a discrepancy! In case it might be a weird issue with certain batches, here's some more info from my box:Manufacture Date: 11/15/2013Batch #: CNG63BF10BVersion #: H14767-101 Unfortunately, there doesn't seem to be a solid answer to this. Some users are reporting receiving cables and others are not. I'm actually one of the latter as I did NOT receive a cable with my D34010WYK. In fact, the box lists what it contains and what you still need to buy, and it states "AC Power Cord" as the first item under "WHAT'S NEEDED:". I read a few reviews before I bough this updated NUC, and Legit Reviews stated that Intel said that the Haswell NUC kits would come with a power cable. So, I'm not too sure why there's a discrepancy! In case it might... » Read More Unfortunately, there doesn't seem to be a solid answer to this. Some users are reporting receiving cables and others are not. I'm actually one of the latter as I did NOT receive a cable with my D34010WYK. In fact, the box lists what it contains and what you still need to buy, and it states "AC Power Cord" as the first item under "WHAT'S NEEDED:". I read a few reviews before I bough this updated NUC, and Legit Reviews stated that Intel said that the Haswell NUC kits would come with a power cable. So, I'm not too sure why there's a discrepancy! In case it might be a weird issue with certain batches, here's some more info from my box:Manufacture Date: 11/15/2013Batch #: CNG63BF10BVersion #: H14767-101 « Show Less
1360496
I've had the same problem. Amazon is replacing the set. Update: got the new set. It has similar problems, but not often. Trying to determine if this is due to quirky inputs (ie, Apple TV2 being being turned on, and camera plugged into AV input). Happy otherwise, probably will keep the set. Another update: blinking on start up continues, poster on another thread mentioned hdmi handshaking problems on other hdtvs- sounds like what I've got. Trying to decide whether to keep the set, since people have said TCL has terrible customer service. I don't want to get stuck with it after the return period. Note: if i change inputs then go back go the apple tv that fixes the problem.
123848
Actually hold off, there may be a problem with video video output with the adopter. I'll look into it tonight at work and get back to you later tonight.
711859
A fellow brave soul! <g> I took the plunge as well, my unit arrived today. Won't get it hooked up until tomorrow - update to follow!