I have this product but one of the crocks is broken. May I replace just one of the crocks?
633381
I would try contacting Bella's customer service at: 1-866-832-4843 help@bellahousewares.com
878019
You can get replacement inserts from the Crock-Pot website. Sometimes Amazon has a third party seller that carries the inserts as well, but they are usually double the price. Watch for a sale on Crock-Pot's site; I got mine for $5 each. I am pretty sure the inserts are made of stainless steel or aluminum. Not that you asked, but they clean up very easily!
1942306
If you find out let me know, I broke my top handle also. I was going to order a new top from Crock Pot.
1520302
I had a crack in the original stoneware. I googled stoneware replacements for crockpots and found a company that carried the one I needed. It cost $15.00 plus shipping and handling.
1318561
I think the quickest way would be go to your nearest hardware store (true-value,lowes,ace,ect) and buy one or find the Mfg if in the US and e-mail them for a replacement .
625733
I would recommend contacting the manufacturer. Sometimes a manufacturer has replacement products that can only be purchased directly from them.
1803453
Take a picture of the broken part and email it to customer support along with your Amazon purchase number and they should send you a new part. That's how it worked for me.
1930656
Contact the manufactorer. Mine came with a broken guard, and the company sent me an entire set for free. :)
1086563
Hi. No, my insert has not cracked or malfunctioned at all. I suppose it is possible that the crockery had a fault in it (like an air bubble or something prior to the firing of the crock). That might cause it to crack, but aside from dropping it or something, I can't imagine why it might crack. I would contact Crock-Pot to explain the issue and to request a replacement insert.
1692835
Yes, the spout unscrews out of the crock and can be replaced. You can buy replacements from the same company. It is plastic and works well. One other thing I learned by mistake is to tighten the spout handle down by turning it clockwise until tight. If not tight it will leak.
1422276
I haven't looked into this, so I don't know. I would think that if you contacted the manufacturer you would be able to get replacements.
716296
The exact same thing happened to me! I contacted the manufacturer and they were happy to replace the entire unit. You will need your Amazon order number and the date purchased.
462648
According to the papers all you have to do is contact support and they will send you a free replacement. Ill try to post a pic of it on Amazon here soon.
1276961
I fixed mine after it came out of the socket, but once it broke again I just threw it away. You can get one cheap enough to not worry about it.
1105103
Go to le creuset website...http://cookware.lecreuset.com/cookware/contactus_10151_-1_20002....request an RMA# for service.... call 800# or email. Do not send it w/out the RMA# they will provide....it will only be returned.Good luck....they do respond quickly, and will likely replace your Screwpull, as that what they have done for me.
1077649
No. Notify the company & they will send you one that has been loosened. They have to know that this is a serious problem, not a one-off.
797745
Sorry to hear about that you middle section is broken. I know how easy it is to break, it's pretty delicate. I haven't seen it anywhere to get replacement parts, but try to contact the vendor, perhaps they can help you out.