We are having problems with the scanner freezing up and when you try to scanner papers it will jam up and that is with only three sheets of paper.
615637
We had trouble with card stock. It will not take anything thicker than copier paper. Unless there is a setting we have not found that will change that.
250976
There is nothing wrong with the scanner. It is your printer. Set it at a better resolution. Or try wipe the front of cartiage clean.
2217986
the scanner is a problem. we purchased 12+ units and each has intermittant connectivitiy issues .. it drops portions of the bar code .. their customer supprt is a nightmare .. it takes days before they reply and then it is a non-answer .. i would stay clear of this product
2276317
The scanner comes with a cleaning pad. You might have dust on the scanner. Try using that. If that don't work I'd reinstall the scanner to your computer or you would h aft to contact newsman for service assistance. But cleaning it would be your best bet to start with
2044675
Sorry bit I can't help as I purchased a different scanner. However they are quite small the length being only slightly longer than the width of A4 paper.
111709
Sad thing is my scanner only prints and will not send documents to my computer. I tried everything. =( i hope someone answers
542678
It has preset codes in it, and to try and add the new codes is really hard to do. We are not happy with our scanner at all.
2030448
Its not all that bad, we have not tried adding another scanner, but not all barcodes scan properly.
1952196
I am not the seller, but we have one and have had zero problems with it.... yours may be defective or you are not using the correct staples for it... we purchased the staple that go with the machine and have had no problems, jams and have made around 1000 booklets with it.
35292
NO, one problem is the paper feeding sometimes is not straight, so the scanned image is crooked.
2037319
I have yet to use the scanner or copier, but I will have to make some copies in the next couple of days, so will post again at that time. The printer part is quite good, so I can't imagine the rest being shlock.
1384982
I had a similar problem, and discovered a tiny piece of paper blocking the paper entry slot. I was able to remove it by passing through the paper entry site a very thin piece of plastic sheeting back and forth through every area of the entry slot to push out, what I then discovered was the tiny piece of paper that was 'jamming' the 'roller from revolving and grabbing a sheet to print. It corrected the problem and my printing began again.
422686
I've have had several issues when I am printing checks. Would routinely skip checks pulling two or more checks through. Another constant problem was receiving "paper not loaded properly". Having 3 printers, swapping out 3 printers, I finally switched to the 7500 series. Much beter.
403502
Paper will not go straight by itself. We have to guide its movement. Otherwise paper will get jammed easily.
1882295
Sometimes the machine has a mind of its own and cancels a photo scan. The most frustrating part is the touch pad which works like crap. If the photos scan, they come out very sharp.
32457
I have the same problem. I am unable to staple 2 sheets without the staple cutting thru the first sheet and therbye not keeping the pages attached. Bad batch possibly? If their is a solution, I don't know it. 3 sheets or heavy paper works fine
867147
I gave the printer a good review and I am still happy. I did have a paper jam problem a month ago and there was a piece of torn paper in the back of the paper tray. I would suggest you call the customer service and they will go with you step by step to look for the problem. If nothing is found, they will give you the closest repair shop (Brother pays if under warranty). Hope it works out but maybe you got a lemon.