My printer is saying the Cyan cartridge needs to be replaced. I just replaced it a month ago. 95% of my printing is black. Is this wrong?
651587
Try opening the printer settings from the computer. Also try the settings from the printer itself. Maybe try shutting it off and on.
651588
I believe when you select black only it's for copying all other functions use color as needed. My cyan went first. So, if you are doing allot of printing it's not unusual. The online access to the printer gives you the page count so you see if you are in the ball park for cartridge page usage. I buy the color only pack of cartridges as an alternate purchase to the complete set, to cover the color cartridges being used up faster.... Hope this helps.
963116
Both are true. I did not know at the time of my post that any different action was required, but one black cartridge has malfunctioned by leaving partially unprinted streaks in the lines of print. I removed it, wiped an accumulation of ink off it, reinstalled it and got some good printing, maybe 15 or 20 pages before it did the same again. I disposed of it so I would not have that frustration again. Jon
2002590
Hello, I purchased this set of replacement ink twice. The color ink worked OK but the black failed after printing at about a quarter of use. I went back to Kodak. I asked for a resolution of my problem with no success.
1947712
I wiped my cartridges' 'chip' before installation. I also received a message from the manufacturer that it was not a 'genuine' replacement on my computer screen. If I continue with installation it will null and void the printer warranty. I continued, and clicked ok. After the nasty-gram it worked fine. I also unplugged my printer for about a minute and plugged it back in. Have you contacted Inktonerman? They may have some suggestions. I hope this helps, it's so frustrating.
1636530
I don't have an answer to this particular problem but.....At first I was very satisfied with this cartridges but after about 10 prints the color faded and then even the black faded. If one can make only a couple of prints with the refilled cartridges, it'll be cheaper to buy the original. Which I did after a couple of frustrating prints and try's to get it working correctly.
1612755
You will probably have to buy a new printhead. The company misleads customers by advertising that "you can save on printing and ink. They don't tell us that it uses both cartridges to print in color and in black only too. If you don't use it frequently it will start to malfunction. I put a brand new black cartridge in and I barely used it when it malfunctioned because I didn't have a color cartridge. Not pleased with this product!
256821
I have a problem that I cannot find addressed anywhere. We recently changed both of our black ink cartridges, and now our printer does not print in black or color. If we attempt to print from the computer, fax, or copier it makes the usually sounds, but spits out a piece of completely blank paper. I have tried removing and reinstalling the cartridges-- they all seem to be installed correctly. I can't imagine that the print head has a problem because it was working fine prior to changing the cartridges and we did not touch it. We have changed no settings on the printer or computer. Does anyone have any other ideas? I have a problem that I cannot find addressed anywhere. We recently changed both of our black ink cartridges, and now our printer does not print in black or color. If we attempt to print from the computer, fax, or copier it makes the usually sounds, but spits out a piece of completely blank paper. I have tried removing and reinstalling the cartridges-- they all seem to be installed correctly. I can't imagine that the print head has a problem because it was working fine prior to changing the cartridges and we did not touch it. We have changed no settings on the printer or computer. Does... » Read More I have a problem that I cannot find addressed anywhere. We recently changed both of our black ink cartridges, and now our printer does not print in black or color. If we attempt to print from the computer, fax, or copier it makes the usually sounds, but spits out a piece of completely blank paper. I have tried removing and reinstalling the cartridges-- they all seem to be installed correctly. I can't imagine that the print head has a problem because it was working fine prior to changing the cartridges and we did not touch it. We have changed no settings on the printer or computer. Does anyone have any other ideas? « Show Less
742099
My cyan did the same thing. What a bunch of cr@p!!! I think I destroyed my printer.
456859
When I installed the first black cartridge from the set in my xp-410 it didn't work initially. I did a print head cleaning cycle and now it works fine. Waiting to write a review until I've had a chance to try the other cartridges, but figured I would share my experience. They should have a basic trouble shooting FAQ site that you could go to for common issues that might be easily solved.
300439
I have printed in only black and white. Just now, I removed the 3 color cartridges, and it would not print. May be missing something, but I think all the cartridge slots must be filled.
299596
Now the black cartridge doesn't go in at all. The other cartridges fit in. I have gotten frustrated and dismantled the printer. Thanks for replying.
1739409
Thanks for getting back to me. My problem is that the small one is the one that is getting empty, and the big one is still as full as when I first bought the printer. I print mostly documents, but don't know how to force the printer to use the big black cartridge. I am thinking of trying selecting "grayscale" more often, to see if that starts drawing down on the big cartridge. I have previously just selected color printing, even if doing only black and white documents.Again, thanks for answering my cry in the wilderness.Cheers!
1841204
I am having the same problem, and I didn't realize there were other people with the yellow ink issue. I'm sorry to say that I can't help in any way except to commiserate with you. I'm so disappointed because I bought this printer specifically for my classroom, and I loved it up until the bleeding yellow took over. At first I thought it was a bad cartridge even though it was brand new, so I ordered another one. It didn't help. I don't know what to do other than buy another printer. I will write the company and post any response.
1643637
I am still using my first cartridge, so I cannot be of any help, but can you contact the seller to inquire about your problem? I see someone else had a problem, so I will be on alert when I change to the new one. Sorry I cannot be of more help. bummer...
1180572
I received paperwork in my shipment that stated your printer will give you an "empty" notification, because the little computer chip on each cartridge will not work correctly after being remanufactured. There were also instructions on how to bypass or ignore the "ink level warning" on the printer if that warning doesn't allow the printer to print. Give it a try printing a sample page or two. My replacement cartridges have been working just fine. Good luck!
930640
Had the same issue with the Black Ink cartridge but the Color worked fine. Contacted vendor through Amazon and they sent me another Black Cartridge at no charge. The new one did not work either. Contacted the vendor once again and got a full refund for the Black Cartridge which was more than enough to order it from another supplier that had one which worked. Up side was I did not have to return anything. You might want to try another black cartridge from somewhere else? Dunno your printer. My printer was able to tell me which cartridge was not working. Good luck!
332534
Well, start with the fundamentals: Is the black cartridge in the correct slot where the black cartridge should go? If you put the old cartridge back in, does it work? Do you see the ink level show up when you query the device?