Just opened my new Copco Chloe but after unscrewing the top for the first time, I can't get it back on again. Very frustrated!
647319
I have had times when I couldn't get it on, but most times I get it right the first time. For me, it's more of a lighter touch setting the top on the opening and then screwing. Don't know if that helps.
647320
Put the lid on top and turn slightly to the left. You should feel it engage the threads. Then turn to the right. I have noticed the lever you press with your thumb doesn't always go back to the middle. Hope this helps. We love how it keeps our coffee hot for hours.
647321
Verna, I had a little trouble at first too. My hands sometimes have trouble with twisting motions. I slowed down, and made sure that the top was set in the pot evenly before I started to turn it, and it worked like a charm. The trick is to have the top setting evenly on the opening, and then it turns fine. Good luck, and I hope you enjoy your thermal as much as I do.
1086557
Mine was a little tricky too but I just unscrewed the whole top and when I put it back I tried twisting the pump around again and it popped up and started working! I really didn't do anything special though.
2272916
Ah... :)You take a screwdriver that fits the screw and unscrew it as you would usually do (anti-clockwise).After a couple of turns it seems like the screw no longer holds the cover (the lid got a bit separated from the body), but it still won't come off, does it? :)Well, at this point you need to insert something thin (your fingernail?) in the crack between the cover and the body and just pull.Try pulling not from the center, but a bit closer to one of the edges - the cover latches to the body near the edges...
183346
Craig-did they solve your issue? My case arrived yesterday and the function key isn't working, wondering if I should scrap it and find a different brand/manufacturer.
1110768
Sorry, I didn't experience such a problem. I just turned the top and it opened up. Perhaps running hot water around the rim of the cap might help.
1124773
Yes, mine has the same problem. I click it "on", and sometimes have to beg it for nine or ten times until "victory" is achieved. It always goes on eventually (so far), but I think I am about to order a new one. I am afraid that it will not go "on" one day, and I will be stuck with limp hair.
1383653
I have the same problem. Every time I turned it on, it started moving around and the pulp container came off. I had to turn it off, reassemble and clean the mess. I might have got a deceptive one.
887647
I had the same problem! I purchased the Vitality on June 30th and charged it till Monday when I used it for the first time. It ran for about 20 seconds and quit. I put it back on the charger and tried again that night. Nothing! I returned it and bought another Vitality at a different store (hoped theirs would be from another batch). I charged this one for 20 hours before the first use. It worked! When I used it that night it worked less than 2 minutes. I put it back on the charger. This morning. Nothing! This is really getting frustrating. And the packaging really is a pain to open.
822534
Having the same trouble with mine just opened the box. It new . Can not stop it from going off with the key or out locked or unlocked or the nike or off . Do I have a dab unit. Had xwna lock before and I did not have this problem.
2164132
I got mine for a Christmas gift from someone, I knew I was gonna move so I never took it out the box.. Got it out the box today, and it just don't work.. The transit screw was in the wrong position ( not for transporting) Needle was already attached, and no extra needle like others claim. No twist tie and no Stylus cover.. I think my family bought one and this company sent a broken return to me.. Not happy, and seriously disappointing.. If you moved it without the moving the transit cover then the directions say it will stop working.. I am now going to buy another one, but I will not be buying this one. So Disappointing.. Suppose to be brand new in the box, and I get someone else s crap... I got mine for a Christmas gift from someone, I knew I was gonna move so I never took it out the box.. Got it out the box today, and it just don't work.. The transit screw was in the wrong position ( not for transporting) Needle was already attached, and no extra needle like others claim. No twist tie and no Stylus cover.. I think my family bought one and this company sent a broken return to me.. Not happy, and seriously disappointing.. If you moved it without the moving the transit cover then the directions say it will stop working.. I am now going to buy another one, but I will not be... » Read More I got mine for a Christmas gift from someone, I knew I was gonna move so I never took it out the box.. Got it out the box today, and it just don't work.. The transit screw was in the wrong position ( not for transporting) Needle was already attached, and no extra needle like others claim. No twist tie and no Stylus cover.. I think my family bought one and this company sent a broken return to me.. Not happy, and seriously disappointing.. If you moved it without the moving the transit cover then the directions say it will stop working.. I am now going to buy another one, but I will not be buying this one. So Disappointing.. Suppose to be brand new in the box, and I get someone else s crap... « Show Less
294863
Try to put it into warm water for a while and then try to unscrew it. Good luck.
1109238
Yeah you just have to snap and unsnap it a few times. I can open and close mine with one hand. I had the same issue as you when i first received mine
52109
Same here; frustrating it does not open even with thorough cleaning and fresh batteries; I'm thinking of returning to step lever to open lid. How hard is that?
2210303
Sry about that. Are you twisting it into place? If that's not working I'd contact britta for a new top portion of the bottle.
1395757
Hmmm. It should just close when you do that. Try taking the top off and messing with it to see if it closes that way. If that doesn't work, you might have gotten a defective cap.
605530
This happened to me. Its stuck to the part it needs to unscrew from. I tightened it down first then it unscrewed.
933000
Same thing happened to us. We unplugged it and used tweezers to get it open.