Has anyone else who's glasses are now ruined received any response about being compensated? It ruined the coating on my lenses which are now useless!
646776
You will not get anywhere with this company, they blamed me for their product not working-however I found rubbing alcohol on a soft cloth and some patience will remove that horrible film and get your glasses back to normal.
615006
This might actually be a question best answered by the company itself (www.allencompany.net), I have no reservations myself in using them not only for elimination of light glare and "extra" eye and lens protection over my prescription glasses but what I am protecting against are small particles that may be associated to a non-full burn of gun-powder, as well as shell casing from mine or a partner nearby when they eject out of a side port. Larger chunks of wood, sawdust, or small shards of metal from say a missed screw or nail in the wood would be slowed down for sure on impacting these glasses but when it comes to your eyes you can never be to carful. Contact information for Allen Company: The Allen Company 525 Burbank Street P.O. Box 445 Broomfield, CO 80020 Phone: (303)469-1857 Fax: (303)466-7437 Customer Service: 1 (800)876-8600
1127128
Never heard of fresh or rain water damaging a polarized filter lens. Salt water might. Sorry, wish I could tell you what happened. I know it has a plastic coating on it.
1084523
I didn't clean my glasses with it. I used it one time, it's put away in my closet. I would've threw it in the garbage but my husband got it for me for Christmas. It's horrible. Couldn't tell any difference in my wedding rings. Sorry!
671757
Most likely these glasses will not work, PERIOD. When I purchased mine the drivers were over six months out of date with no ETA for updates, and they waited long enough to release new ones that I couldn't get a refund on my purchase. Do not buy from this company!
2008308
It appears Lenser does not sell replacement parts. They hold onto a 5 year warranty... so if you got it within that time they may fix it for you for free... Give them a call. I looked all over the place for you and could not come up with any parts anywhere... not even broken lights to harvest parts.. sorry.
616489
This is one of the best lenses I own. Of course it is brand new. I haven't any problem yet so I can't answer about warranty handling,
2080932
Ohhh very sorry to hear that, absolutely it shouldn't behave that way at all, it says things went wrong during the shipment and may be glasses were displaced inside or even broken. My advice would be that Return it ASAP and get a replacement, why to take risk.
1337733
I attach low cost clear filters on all of my lenses for protection from dusts, deposits and finger prints on the glass. Thus, I have never wiped, never contacted the lens glass. I clean the filters by using water from reverse osmosis in my kitchen whenever I find deposits and/or dusts on the filter glass. To my tests, I do not see my low cost filters make any adverse effects on the pictures taken by myself.
632077
So why did Smart Guard run me around in circles, when they KNEW it was a lens issue? I thought this "warranty" I purchased covered everything I paid for in my bundle. Now I'm totally confused ~ so is my S.G. worthless? I went around in circles with these jerks for 3 weeks and nobody knew anything. I had to be relentless & call every single day & ask how my claim was going, until they finally sent me a box with a lable. Now I'm not sure that they'll even touch it, after reading here that they won't fix lenses. I say B.S., they WILL fix my lens ~ that is all I've told them about for 3 weeks & they know about it. God, these people are the worst to deal with ~ I never would have bought this "warranty" & I use that term loosely. These guys are the absolute worst. If you're considering buying this empty, worthless money pit, DO NOT DO IT!
1263962
Thanks for your reply. I don't think I have done anything to inhibit lens movement and I have wiped the lens mechanism several times with a soft cloth. I did contact Olympus but because my warranty period had ended several months prior, they were charging $189 just to diagnose and if it needed something "extensive" it would be an additional cost to repair it. I plan to purchase another camera instead of repairing it but it will not be an Olympus. Bummer, I really liked this camera when it worked.
1925857
This is a mild abrasive, it does not "fill in" scratches, it removes the material around the scratches and polishes. A lot of plastic lenses have been "coated" to make them scratch-resistant, and this will remove the coating. If your only other choice is to replace the lenses anyway, you could give it a try.
1429745
I wear glasses too and it was okay. But, can't use them for an extended period of time. Maybe up to 2 hrs.
2116855
Very cheap. Lenses are plastic, so I'm not sure how you'd clean them if they're not very clear or have been scuffed. Glass cleaner? If that doesn't work, throw them away like I did.
2203345
sorry to hear. it's annoying, especially if you're meticulous with these things! i'm not sure it's common (at least it hasn't happened to me). however, i do use a lens blower/duster, a microfiber, methyl alcohol cleaning liquid. see this useful link from Ken Rockwell (http://www.kenrockwell.com/tech/cleaning.htm) and more generic help from B&H;: http://goo.gl/L3ZE9. good luck. post back how you make out.
802911
Two Lenses - a little Clear coat left in my case, regret not using all. Just Ordered Warranty replacement, got in two days, so will go it again, lasted me about year and half before I contacted Sylvania. 'customer.service@sylvania.com'
1122017
Most glasses have an anti-reflective coating which is easily scratched. This is most often what is scratched on your glasses. A product like this will not repair that. Ask your optician!