Its the right keyboard and it functions correctly but the top left wont snap in properly?
618267
If it is the correct keyboard, I am not sure why it doesn't go snap in. Here are some things I can suggest to check. Make sure nothing is under the keyboard. Make sure all of the screws are all the way in, none should be sticking up. And finally make sure the keyboard is pushed as far to the front of edge of the laptop as it can go. Hope this helps.
618268
There is one screw on the right side probably under the p key. Other than that there is a stick residue that should hold it in place. Mine doesn't so you shouldn't worry.
1172387
Hi, are you sure you've connected the keyboard ? and if so, please contact us via email and let us know your order ID, then we will send you a new one.Thanks .
729610
Did u open it correctly and lock it? Check which is the best range of width for you keyboard and open it, lock it and it doesn't wobble. Mine is steady!
572635
You may have to check the bulbs, mine came working out the box but on other sites I have read that this keyboard may come with faulty bulbs, hope this helps.
2076960
If you get the right size it should be fine. You may have just been putting it on wrong. At first mine wouldn't stay on either. You really have to force it to snap. There are little lips on the sides that will be on the keyboard side of the computer if you've snapped it completely on.
61325
Don't know. I emailed the company directly with a few questions. They were very helpful and they had me send a picture of my keyboard to double check it would fit. You might want to do that.
1140958
If the "letter" keys aren't working, the device is possibly defective, however if you mean "top row" as in the Function (F1, F2, etc.) Keys, then you'll need to first press & hold the "Fn" key (lower left in K/B), then press the desired F# key (top row). Best wishes, -C.C., Amazon Prime Member-Top Reviewer
1306372
Mine is an ASUS G60Vx but there are 3 slots at the top of keyboard that you stick a small common screwdriver or jeweler's screwdriver into and pry gently up. The whole keyboard pops up on mine from the top. Pay attention to the electricl connections so you know where to put the replacement connections. I've only ever done mine so I'm no expert.
1699801
I had same problem. I took to Micro solf store they were unable to fix and found it was a surface soft ware did not work properly. You can try attached with other surface to check your keyboard if it work. Otherwise your need a new keyboard. Good luck.
1838914
This answer is from a previous review which they initially gave 1 star... The following is a fix for the sticky keys..In a last-ditch effort, I pulled all the primary keys off and used a Q-tip and petroleum jelly to lubricate the slots where all the keys are installed. Once I snapped all the keys back in place....WOW....THIS WAS THE PERFECT KEYBOARD. It now works very smoothly and I still enjoy the benefit of the back-lighting and easy read letters. I wish I had done this easy fix when I first received it.
371624
Thank you for following up with me. I actually got the keyboard to work properly. It was probably my lack of knowledge. So all is well with my keyboard and I love it. Thank you
2115460
I have the same issue plus some extra issues as well. My keyboard never worked ok. I ended up without using it. Is still on the original box because i cannot work like that. Nice design but with too man problems. Not a good keyboard.
1236431
Sometimes crap gets down between the keys , try tapping on sides while holding upside down and or use the canned air also. If that does not work return it.
478954
When I got this keyboard, I had issues with various keys not working when I pressed a shift key to capitalize them. I discovered that this was due the function keys across the top getting pressed in and stuck when I'd put the keyboard in my backpack and other things pressed against it. Check the row of function keys and make sure that none of them are stuck on the plastic casing.
183345
I would suggest contacting the manufacturer. They were very helpful in providing me with another keyboard.
539214
I can't tell for sure if you can or cannot, but I had to ship mine to them to get it fixed. It took so long that I had to buy another keyboard. It's been working fine since I got it back. I'd say send it to them just so you are covered in case it never works again. I believe if you try fixing it, you may be stuck with a broken item that cannot be returned because you tempered with it. Just my $0.02 :)
2152176
no, it does not work well and the key board is all wobbly and unstable while typing and in use. kindly send an appropriate one and replace it. thanks for the query.