The doll stopped walking aboy a day after getting it out of its box. I have changed the batteries 2 times to no avail.What can I do
617785
We had this problem because my daughter kept putting her doll in demo mode. Check the switch at the back of her neck.
695036
My son's did the same thing. We replaced the batteries with no success. We had already pitched the packaging and the garbage has been picked up so we can't return it to TRU. However, I may go purchase a new one and put the bad one in the package and return it for a refund. However, I'm afraid the new one will have the same problem.
1106520
If It Isn't Doing Anything Then Your Batteries Are Probably Dead. I Went To Walmart To The Jewelery Department Handed Them The Old Battery & They Gave Me New Ones..Just Add Soon As You Install The New Batteries And Put It All Back Together It Should Automatically Come On. Mine Did Not Have An On/Off Switch. I Just Took The Batteries Out When I Was Done.
1572150
Good question! Maybe you could pry the ball open at the seam with a knife, replace the 2 little batteries and super glue it back together. I'll try that with one of the "dead" balls that I have and let you know if it worked!
844898
I would check that it hasnt been left on by accident, running down the batteries. My kids did this and it also became influenced by other electronics (my son's remote car and truck). So try new batteries and a different location in the house. If that doesn't fix problem, I would ask for replacement. Hope info is helpful.
1944174
Go to a battery store and have the battery tested. I know Batteries Plus sells a replacement battery and they are not cheap. If it is not the battery, it most likely is the remote. I bought a new one after having problems with the channels jumping randomly and am so much happier with the newer remote. My other one was about 4 years old.
2149861
I had the same problem... Mine lasted only a day... Do what I did and send it back...
7509
Hi, I contacted Sylvania help center somehow, and they said it is highly unusual for the batteries not to last even a day. They suggested returning unit. I also tried brand new batteries; they suffered the same fate. Thanks.
803533
I have this problem when I received the item, and many people might have had the same problem. I spent around 2 hrs of reading the manual and googling for a fix and finally I have found the FIX!!! It's the CR-1620 button button battery that powers the intervelometer which is the culprit. The button battery was dead/weak when I received the item. The display wouldn't change no matter which button I press or how long I press. The battery makes you think that you have received a defective item. Replace the battery with the spare battery that is included and BAM!! there you go, you should have your buttons working again. Here are the steps to change the battery: 1. Open the battery pack tray. 2. On the wall behind the intervalometer display is the button battery cover. 3. Push it down and away from the wall to open the battery cover. (this is tricky! show some patience, dont break the damn cover) 4. You may want to use a pair of tweezers to remove the battery. THUMBS UP IF YOU FOUND THIS HELPFUL!!
999466
You can either call Amazon to talk about this or the company that manufactures the scale. Try to see if there is an off or reset button on the scale. The scale comes w/ 4 AAA batteries. Batteries that are provided usually do not last and I don't know the strength of the batteries that come with the scale so maybe you should try changing the battery first.
1450045
unfortunately the same thing happened to me. The batteries were worthless. I had to throw them away. This seems to be a common problem. Amazon should probably stop selling this junk.
1044151
check the batteries first. and then make sure the wiring was not or has not been damaged.i collect toys , and that is 2 things I always look for before putting them battery free in the box for storage. and one other trick is do not use a cheap battery. I always put Duracell, in and also jusy because the battery is new does not mean much. I have bought new batteries that did not work. if that does not help, you may just have to return him and find a new one, which when children are involved, I would say he had to go to santa to be fixed , and only santa can do that. that also gives you a chancr to get a new one after Christmas. I know that was not what you were looking for but I hope it helps check the batteries first. and then make sure the wiring was not or has not been damaged.i collect toys , and that is 2 things I always look for before putting them battery free in the box for storage. and one other trick is do not use a cheap battery. I always put Duracell, in and also jusy because the battery is new does not mean much. I have bought new batteries that did not work. if that does not help, you may just have to return him and find a new one, which when children are involved, I would say he had to go to santa to be fixed , and only santa can do that. that also gives you a... » Read More check the batteries first. and then make sure the wiring was not or has not been damaged.i collect toys , and that is 2 things I always look for before putting them battery free in the box for storage. and one other trick is do not use a cheap battery. I always put Duracell, in and also jusy because the battery is new does not mean much. I have bought new batteries that did not work. if that does not help, you may just have to return him and find a new one, which when children are involved, I would say he had to go to santa to be fixed , and only santa can do that. that also gives you a chancr to get a new one after Christmas. I know that was not what you were looking for but I hope it helps « Show Less
1519273
i tried changing batteries but that did not matter even after a software update was done.. maybe you will have better luck....
148999
Please make sure the batteries are installed correctly and that all battery panels have been re-attached (some toys will not operate when the battery panel is removed). If the item still does not work I would recommend returning it as defective and request that Amazon send you a replacement item. Thank you!
1271065
Try changing the battery. Ours started acting funny, but worked fine again with new batteries.
1474650
I purchased this one from Amazon and found it was defective too. From the beginning, it did not make sound or move easily, i.e., you have to press its paws or somewhere really very hard to get it to act. After a while, it did not move at all. We contacted the toy maker and they sent us a shipment tag to mail the toy back. They are willing to refund it as the toy is not in inventory. But we have not received the refund check yet. It may take a while though. We ordered the second one from Amazon for our daughter as she really loves this toy. The second one is wonderful. She has it for over 2 weeks and it is perfect still. I purchased this one from Amazon and found it was defective too. From the beginning, it did not make sound or move easily, i.e., you have to press its paws or somewhere really very hard to get it to act. After a while, it did not move at all. We contacted the toy maker and they sent us a shipment tag to mail the toy back. They are willing to refund it as the toy is not in inventory. But we have not received the refund check yet. It may take a while though. We ordered the second one from Amazon for our daughter as she really loves this toy. The second one is wonderful. She has it for over 2... » Read More I purchased this one from Amazon and found it was defective too. From the beginning, it did not make sound or move easily, i.e., you have to press its paws or somewhere really very hard to get it to act. After a while, it did not move at all. We contacted the toy maker and they sent us a shipment tag to mail the toy back. They are willing to refund it as the toy is not in inventory. But we have not received the refund check yet. It may take a while though. We ordered the second one from Amazon for our daughter as she really loves this toy. The second one is wonderful. She has it for over 2 weeks and it is perfect still. « Show Less
100991
We found that to be one of the problems with the unit. It would go off if she moved wrong. It became very annoing. It started going off even when not plugged in and we finally took the batteries out and quit using it.