Is there a manf warranty on this tablet. If so, how do I go about getting the info that I need.
627737
I just went through the warranty (1 year) on this tablet. Go to the Matricom website. Mail the damaged one back into them. I surprisingly got a new one within two weeks. Good Luck. Think you need the receipt etc.
627738
yes... look on the manufacturers website and get the support e-mail address and send an e-mail responded to me in about an hour on a Saturday. Follow up from there. You will have to pay shipping to matricom (florida)... I did it via ups... about $10 from here... and in less than a week from shipping (two days one way) sent on Monday and arrived to me Friday. That's it...
975980
Hi, I was able to speak with a tech at the number provided with the tablet. If you didn't get a number contact the seller through Amazon dispute process.
2023832
I would definitely contact the company, to find out what support number you could call with regards to the issues. I would not be happy if this had happened to any one of the tablets we gave to grandkids for chriistmas. Hopefully they will help you, either by replacing item or credit. Hope you have good results.
596124
contact Amazon. They had me print a return label I had it to them the next day and my new tablet was already ordered. Then I registered my new tablet with my warranty. Super easy only took 6 days to get new tablet.
148645
Hi, me too I bought that tablet but this brand is suck, it's not worthy I need to plug everytime i use it. They never give a refund and warranty. Suck this table ever and this brand.
1090027
not sure but I wouldn't waste ur time with this tablet. i returned it a week later. got my money back the next day. i'm guessing a month warranty..
1600855
I contacted the seller, who gave me the manufacturer. I had to send $10.oo and the RMA, which they sent by email. The returned the tablet in working order, but looking more scratched than when I sent it in. Also, it took forever for me to reach them.
1691436
Sorry its taken so long to respond. maybe you have already found out but ill tell you what I have. My warranty card says to send a e-mail to their customer service to info@hisgadget.com explain problem an they claim they will contact you. Good Luck in your Quest!
1834261
Contact Latte through Amazon and get a replacement...or you could always return for a refund. I had a similar problem and they replaced the unit with no questions asked. I like the design and performance of this tablet for the money and hope the replacement holds up. So far, so good.
1722771
Good question. Ours came with a small booklet with very little information on the tablet. There was no information on the manufacturer, how to troubleshoot for problems, who to contact, etc.The only way I was able to communicate with the manufacturer was through Amazon.
458502
Try going online to tabletexpress.com and research your tablet. These are the sellers/makers of the product. Or if you ordered through Amazon, there should be a name of the sellers who can assist with any problem.
369285
No !!!!!! I was told on the phone that they recieved my return tablet. And than when I did not get a replacement as expected I was told they did not recieve it. It also took me days to get through to them in the phone. I'm out the money and no tablet.
2247299
Dear friend I wish there was a good answer but to my surprise I bought this protection and when my tablet fail down and had a crack on the screen they turned down my claim without proper reason and told I have to contact the manufacturer while it says that they cover you from day one and mine had only 65 days. So just think. May be you will be another victim.
554834
I am sorry I can not help. The tablet I got lasted less than 90 days and I got mine in July 2013.I have nothing good to say about the product, yet maybe others might have had better luck.
2251037
I like the tablet. What i dont like is their customer support. Its pretty much nonexistent. If your confident that nothing will ever go wrong then get it.
1538346
I got the third tablet. It's also open-box/refurbished. I'm on the phone with Amazon. They're pulling their listing from the website. This is absolutely insane.
1190833
Good news - bad news. Contact AAA Mart,whom I assume we're the "seller". Are if you have had it less than 30 days you can get a refund from Amazon. Check Amazons A-Z gurantee. If that is an option, take it. AAA Mart has replaced mine twice for the same reason, will not charge and I am afraid to operate the third. I hope you have better luck than I have had with this tablet I think Amazon.listing this brand and I have told them so, but....... good luck from a fellow sucker