Juice pack isnt working. Am i supposed to charge it separately before i put the phone in? Says its at 75% but phone still dies.
645920
If the led light come on is good you can charge them at the same time if is charge and dies it mean that the juice pack is not good or defective or the battery on juice pack is about to die
645921
With the Juice Pack on your phone you need to toggle the switch in the back of the Juice Pack to initiate the phone charging mode. Otherwise the Juice Pack won't actually charge it. Don't forget to toggle the Juice Pack switch to off when done charging. You can use the micro USB cable or any micro USB wall charger to recharge the Juice Pack.
1897623
Charge it until the lights go up all the way but be careful. You'll burn it out if you charge it too long. Also, don't charge the case and the phone together or you'll break it
2165468
Agree with other 2, make sure it charged because that's how you turn it on. I've had no trouble with mine, works beautifully.
2165848
I would recommend to install it into the phone and drain the battery prior to fully charging it. Do this 2-3 times. After, you can def charge the battery anytime. Just like with any rechargeable batteries, its always good to drain the battery before charging ones in a while.
1128247
Try throwing it in the freezer overnight. Then thy re charging. If it still holds no charge. I would return it seller. It probably is defective cell/battery.
1466290
Plug it in and charge it. The charge just disappears with no use. After it charges for a time the front screen will come up and tell you the charging %. It will take a day to fully recharge.
775675
Once the battery pack is attached and charged (4 lights flashing). Push and hold the on off button on the battery pack until the phone beeps or shows its charging. Hopefully this will help.
377702
I basically checked You tube, and the i-Blason site. It should have come about 65% charged already, and the first charge (you can charge it with your phone on) I recommend just charging it before you go to bed. Next morning it should be 100% good to go. Mine has worked and keeps my HTC One without another charge for about 3 day and I pushed it to go almost 4 1/2 days without a charge. Here is the i-Blason site. http://www.i-blason.com/
1039346
Let it charge all the way until all led white lights from the back are lit up. It may take a while but just leave it be for a while. P.S: when I first got my JBL I tried playing it immediately, I plugged it in and it synced and noticed that it died even though it was in the charge. Well I waited for it to charge about until it at least got 3 leds in the back and then it played music all day practically. I'm guessing it just needs a lot of juice before it can actually play otherwise the music via Bluetooth will kill off the battery quickly so it just needs enough power to keep it alive first. Let it charge all the way until all led white lights from the back are lit up. It may take a while but just leave it be for a while. P.S: when I first got my JBL I tried playing it immediately, I plugged it in and it synced and noticed that it died even though it was in the charge. Well I waited for it to charge about until it at least got 3 leds in the back and then it played music all day practically. I'm guessing it just needs a lot of juice before it can actually play otherwise the music via Bluetooth will kill off the battery quickly so it just needs enough power to keep it... » Read More Let it charge all the way until all led white lights from the back are lit up. It may take a while but just leave it be for a while. P.S: when I first got my JBL I tried playing it immediately, I plugged it in and it synced and noticed that it died even though it was in the charge. Well I waited for it to charge about until it at least got 3 leds in the back and then it played music all day practically. I'm guessing it just needs a lot of juice before it can actually play otherwise the music via Bluetooth will kill off the battery quickly so it just needs enough power to keep it alive first. « Show Less
1287928
You have to hold it. Then it should charge. If not try charging the case. Still not working return it for a refund
1318907
Charge it until the green lights go out. this took a couple of hours. I will sometimes charge my phone through the P4000 so that they charge at the same time.
251610
I tried once to see if it does charge while phone mounted in case, didn't seem like it was charging phone battery as well, so I just charged them separately. One would assume that it could charge the phone too after it charges itself, will try again and see later..
1220454
Unplug it, let it drain conpletely. The recharge it. Make sure it is charging and charge it no less than 6 hours. I found the battery lasts a long time but needs about 30% to power up. Charging for 3 hours wasn't wasn't enough. If it doesn't work ten sed it back . It needs a good but of power to start
115119
Check on the battery occassionally while it's charging. Some times if the battery is to old, it will overheat and melt itself to the charger. I had it happen. If it hasn't been charged in quite awhile, the hot pack signal will come on. I took the battery out and let it sit for awhile. Put in back in the charger the next day and it fully charged.
1624047
Mine was over 50 percent charged out of the box. You should be able to charge your phone before recharging the unit.
1171268
charge it to be safe,when you plug the charge in it will automatically start charging at a lower number and work its way up,you can tell how much of a charge it needs by how long it takes to get back to 100%,you cant over charge it so this wont hurt it,once your sure its 100% only charge it when it gets low,if its fully charged your just wasting electricity!!!!!
142222
No you do not, but for a faster charge on the go, if your phone and this case are both dead or nearly dead, I recommend separating the phone and case and charging them separately then assembling them back together when you leave the house. This is most effective because when you plug the case in with the phone attached, the phone gets charged first followed by the case once the phone is at 100%. This requires double the charging time, unless separated.