TCL Warranty and Customer Support The two year warranty is nice, if it really delivers. Some posters have said that TCL is unresponsive and that listed local service companies do not in fact service TCL. I emailed them per Amazon's suggestion and got no reply.Wondering if maybe I should instead get a name brand set, just for better warranty.Also, what do you think of Squaretrade extended warranties? I've read their site closely, and it looks like Squaretrade relies on your manufacturer warranty; their's is a supplement. So if TCL's warranty doesn't deliver, Squaretrade's doesn't do much for you during the TCL warranty period. Or so it seems to me.What are your thoughts? Thanks. TCL Warranty and Customer Support The two year warranty is nice, if it really delivers. Some posters have said that TCL is unresponsive and that listed local service companies do not in fact... » Read More TCL Warranty and Customer Support The two year warranty is nice, if it really delivers. Some posters have said that TCL is unresponsive and that listed local service companies do not in fact service TCL. I emailed them per Amazon's suggestion and got no reply.Wondering if maybe I should instead get a name brand set, just for better warranty.Also, what do you think of Squaretrade extended warranties? I've read their site closely, and it looks like Squaretrade relies on your manufacturer warranty; their's is a supplement. So if TCL's warranty doesn't deliver, Squaretrade's doesn't do much for you during the TCL warranty period. Or so it seems to me.What are your thoughts? Thanks. « Show Less
613386
Forget about TCL. I bought their 40" TV 2 months ago. After a month TV is not starting and I'm not able to reach TCL support: 1st line support have me to contact 2nd line - I spent hours on hold and until now was unable to talk to 2nd line support. They do not answer emails set to their support email, they do not react on comments entered through their web site...
613387
If he TV does start to have problems, How do you go about using the two year warranty. In other words who you would contact? Amazon or TCL customer support???
613388
do not buy TCL tvs.. if there is a warrant problem good luck with that.. each time you call there is a 30min-1 hour wait.. Everytime I call I am escalated to a new level and you have to call a new number to be on hold again. Or they tell me I have to do something and then call back again. I have had to call them 4 times already and my TV still isn't fixed.lucikly all of my phone calls are free and I can do other things while i'm on hold, but if you pay your phone by the minute it would be cheaper to buy a new tv then the cost of waiting on hold for their phone support.
613389
I am one of the victim of this TCL TV.. I am completly frustrated with the type of customer support they provide. The support they give is useless and full of time waste talking to them. I dont understand why Amazon is giving shelter to this kind of dumpyard electornic company. This is very bad on part of amazon.
613390
I have heard that SquareTrade is very easy to deal with. My experience is with their Kindle warranties, but I assume they deliver great customer service on all their warranties.
613391
Most of the problems with this TV were regarding the HDMI blackening out for 2-3 seconds every ten minutes or so. TCL, while very annoying to deal with (two levels of support and make you phonetically spell everything), have responded to this problem and have corrected it. B/c of this, I am taking back what I have said their lack of action and am quite happy with the TV. If you do not mind phonetically spelling this and complaining on Amazon... the warranty appears to be capable of doing its job.
613392
Amazon and TLC are completely negligent for still having the firmware update on their websites that breaks your TV! Come on guys, can't anyone have enough thought and initiative to take it down? Is there someone, anywhere that is a thinking employee?
560845
No. You can go to www.squaretrade.com and see all sorts of warranties for new and refurbished items. Square Trade is the most recommended on Amazon, Google, etc but you don't have to buy it only on Amazon.
683928
I have had good results with Amazon standing behind the products they sell. I have had instances where products were out of warranty and when contacted about them, Amazon was able to help refund or send a new replacement.
2076774
Unfortunately, the Square Trade warranty begins when you purchase it, AND, you're required to first "go through" the manufacturer warranty for that first year. If the manufacturer warranty does not resolve the issue then you can submit it to Square Trade. For the 2nd year coverage its all through Square Trade. It kind of stinks because you're really only buying an extra year of coverage, not two as they advertise it. (This is somewhat common with aftermarket warranties.) But.... With the Square Trade warranty you should also be sure to purchase the "accidental drop and water" coverage..... Because neither of those things are covered by the manufacturer warranty. Even so, I still recommend purchasing the Square Trade warranty because to many things can go wrong with these high tech devices. Hope this isn't to complicated, just read it slowly. I personally read all the fine print before I bought my 2 year Square Trade warranty with accidental drop coverage. Best of luck!
203910
I have to disagree. In general I think warranties are a good idea. The only time they are not is if the price of the product is already cheap. Some of the warranties on Amazon are actually good deals. I suppose it depends on the product, but I know Square Trade offers cheap warranties, and their service is good.
1314214
It has the standard amazon warranty to be working when it arrives but it looks like you can extend the warranty through square trade.
7523
I had a good experience with Stellar Trading and have no experience with the other vendor, so I would recommend Stellar Trading. I'm in the US, so if you're in another country you may want to check out their warranty policy.
1780895
I just spoke to square trade and the warranty is only good on a product purchased at Amazon. You can not buy it from another site and register it with square trade
1244802
I think its a good idea since many mechanical / electrical failure for plasmas may arise after manufacture warranty. Im not sure what the coverage offered by retail store is. I went with SquareTrade warranties, $90 for 4 years coverage.
622750
You can purchase it as a gift directly from Square Trade. I have been a customer of Square Trade for over ten years. I have purchased dozens of extended warranties. There is no better warranty available. Square Trade understand 'Customer Service'.
1880306
You can't expect a company to warranty a perishable item such as a battery. I thought Square Trade serviced the electronics industry, so if they cover small tools, it's news to me. Go directly to the horses mouth and call their contact number.
257139
I bought the warranties having just 'lost' two computers that weren't under warranty and the parts to fix them were no longer available. I bought them simply for the replacement value. I can't speak about Smart Guard because I don't remember what their warranty did and did not cover, but extended warranties are generally a poor investment. They know how long the product will last and their warranty periods take that into account. I understand you also have to fight them; they accuse claimants of mis-use, etc. I find it telling that you can't read Smart Guard's waranty prior to buying it, and after purchasing, it takes a while to get via the 'Net, giving you little time to 'return it'.
1673986
I bought a UN46B6000 from warehouse deals. I bought the open box warranty from SquareTrade because it wasn't clear if the TV's 1 year manufacturer's warranty applied. When I got the tv and SquareTrade warranty, I found that I was covered by the manufacturers warranty, so now I have an extra year via Square Trade. I saved so much on the TV, and the extra warranty was so inexpensive, I am glad for the extra year.
287989
There are available warranty options for sale listed just above the Q&A section below the item's description. They include 4 and 5 year options from square trade. I cannot speak about them as I have no experience with their service but the reviews seem good for what it's worth.
831016
I would certainly purchase a warranty plan that has a accidental breakage clause in it so you are covered for things that go unexepectadedly awry through no fault of your own like a small child spilling his/her chocolate milk on the keyboard...etc..etc...I would not purchase the square trade warranty as it has a lot of loopholes in the small print that bushwack you when you try to use it. This is the firm I currently do business with...Electronic Warranty.com Check them out or check out this site for reviews of warranty companies...http://extended-warranty-services-review.toptenreviews.com/electronicwarranty.com-review.html Good l;uck and I hope you enjoy your new device!
227583
I purchased an extended 2 year warranty with square trade through amazon for under 70 dollars at the tme of purchase. One never really know how good a warranty is until you use it. However I have confidence in dealing with amazon.
1053633
Good point. I've purchased several reasonably priced warranties from Square Trade & have never had to use one. Hmmmm.....