I purchased 2 sets of these beautiful candles after Christmas. they worked fine; Now none of them will light. All batteries were new except the rem
635775
I am experiencing the same problem. I thought that the batteries died. I have not replaced them yet.
635776
I have 3 candles. They seem to work fine but I dont light them up much. Just once in a while.
635777
Same experience here. Found out over the weekend and did not have any AAA handy. Hope it's just cheap batteries. Will update.
635778
Mine did not work after changing the first set of batteries. The original batteries were just a little bit smaller than a battery like a Duracell, therefore there was poor contact. I fixed mine by taking an exacto knife (or very small screw driver) and lifting the metal plate that goes next to the male end of the batteries. I did this with all male contacts and with all three candles. They have now worked for 1.5 years.
635779
The batteries that came with the candles didn't last long once I placed them on the timer,but now they work since replacing the batteries.
635780
You must have spooked my candles. They quit working tooGoing to try replacing battery in remote tomorrow, will let you know. BUT shouldn't have happened this quickly haven't used them that much
635781
I had that happen also after a few months but i put new ones in. I just love them so much i bought 6 sets. I think it might be because they are on even before you turn them on with the remote. I just don't put them on if i am not in the room because it is so easy to turn them on and off.
311318
Yeah the rechargeable batteries may be dead.. You can replace them with new battery. Make sure u get the rechargeable once.. If that not work that is light is done. Buy a new one..
1667972
Like Christmas lights .. I'm considering buying Christmas lights and replacing the lights that don't work anymore with the new ones. They seriously lasted 2 weeks !
1556758
I don't know they haven't worked since they day after Christmas. Neither pair! Sorry
487721
I have had mine for a year and a half. I am on the same original batteries. Maybe try reversing the batteries around in case the inside wires are crossed. If they still don't work, contact the seller for an exchange or refund. I am sorry this is happening to you :-(
758204
I just used the Wasabi batteries over Christmas and the indicator light work normally.
181551
Started using mine on the timer right after Christmas; it's just now acting like the battery's getting low, so it lasted not quite 3 months. Amazing candle - I love it!
1325391
I changed the battery in mine also. One lantern briefly worked but when dark after 2 nights. The other did not light, even with a new battery. Sorry!!
1614515
Hi Ed, No worries. As per our email communication, we will replace the candles for you promptly. By the way such issue is really rare in our selling history and sure will look into that.
1555200
I have my candle on at night for a couple of hours, couple of days a week. Bought 2 - 3 months ago, and still no battery change. If I remember correctly, they are LED lights, so should last through the wedding (and divorce :) ).
1772896
This is exactly what happened with both of my lights!!! Had them for 3 months maybe, then one stopped coming on and a few days later the other one stopped. I called technical support where they had me take the unit a part then test, and determined that both units were bad. They sent out two new units with postage paid for return of the defective units, and they reset my 1 year warranty to go with the new units. These lights are not bright at all and I am somewhat disappointed in their brightness...I'm thinking of replacing with wired and move them to the rear of the house.
1883993
These candles did light up, but the battery life is very short. Might want to take that into consideration.
2261322
I purchased them in December as a Christmas gift. They arrived well before Christmas. I had no issues. Sorry it's not going so well for you.
1444611
I got two in a row and they worked well for a minute and then died. I thought something was wrong with it, but I guess it may be the batteries...that is ridiculous. We only used it like 3 times.
1226516
If the led isn't turning on I would try new batteries if that don't work, I would return it for a new one. Wish I was of more help, my lights worked for about 3 months and now they pi nly work sometimes. Good luck.
71872
Mine did something similar. I was only able to use mine three times and they would not turn back on. Very disappointed.
77162
Brand new it should work and the battery lasts a long time since it is used only briefly. It is a flat battery that is replaced by sliding a little tray out on the back of the remote. There is a good picture of how to press the edge of the tray on the back of the unit itself. Be sure the candle switch on the bottom of the candle is set to the "on" position (middle). Also, be sure the light goes on with the manual switch which tells you the candle is working. Good luck.