Samsung hardware update failed and they want US to pay for it! Why is their hardware update our fault???
618925
We had the same problem, the remote wouldn't work and we couldn't play BRs. Power the blu-ray unit down and then disconnect the power cord. Reconnect the power cord and power the unit on. Hold the FF button on the unit down for 10 seconds. These steps will reset the blu-ray unit. If you are still having problems with the remote, remove the batteries, reinsert the batteries and hold the Power button on the remote down for 30 seconds. Good luck!
263459
We are currently having to send our tablet back to Samsung due to charging issues. Samsung appears to be aware that there is a problem with the latest update and the charging capabilities of the tablet.
2115180
Happened to me too. Can't complete the update.. can't roll back to a better previous state. Nightmare pickle of sorts. Returned mine for a Refund.
687174
I have the not enough space/ no files detected on pc problem as well The firmware upgrade just say "communication error!" "reconnect" after a few trys I'm ready to give up on this 'product'
775420
Same problem here. TV is out of Warrenty, and Samsung, of course, denied it was their problem. I had an Independent Technician come to pick up the TV, and brought it back two days later. Total cost $175.Now I have to call DIRECT TV and apoligize, as I was blaming them for the problem.
218145
Ugh. Following the release of this product has been a nightmare. Probably a sign that samsung isn't great with customer service. Did anyone that preordered get one? Did they send all their shipments out?
1940716
I think you can check on the Samsung website in the tech support area. You may need to input your serial number.
517949
I have the same product with same issue.And I was told that I need to update the firmware... Since I never get the chance to update, when I see the error I always format the SD card and reboot the device...But I will advice you to call Uniden customer support as well.
1461881
I couldn't get it to run doodely squat ! It was a hot mess of OS nightmare. And the thing just got into this cycle of crashing and crashing and driving me looney. Which may not be far from where I usually am, but I didn't need THEIR help ! I promptly packed err up age sent err back, asking for a refund.I took that money and bought me a Samsung Galaxy tab3 , 10.1 in. That this very comment is being typed on now! I'm a bit of an android myself age it fits the bill quite nicely for my needs. I do though recognize that Android is not suitable for all applications, but it fits my needs as a glove fits a hand. Even if I were in the market for a MS OS machine, it WOULD NOT BE THIS ONE !Good hunting I couldn't get it to run doodely squat ! It was a hot mess of OS nightmare. And the thing just got into this cycle of crashing and crashing and driving me looney. Which may not be far from where I usually am, but I didn't need THEIR help ! I promptly packed err up age sent err back, asking for a refund.I took that money and bought me a Samsung Galaxy tab3 , 10.1 in. That this very comment is being typed on now! I'm a bit of an android myself age it fits the bill quite nicely for my needs. I do though recognize that Android is not suitable for all applications, but it fits... » Read More I couldn't get it to run doodely squat ! It was a hot mess of OS nightmare. And the thing just got into this cycle of crashing and crashing and driving me looney. Which may not be far from where I usually am, but I didn't need THEIR help ! I promptly packed err up age sent err back, asking for a refund.I took that money and bought me a Samsung Galaxy tab3 , 10.1 in. That this very comment is being typed on now! I'm a bit of an android myself age it fits the bill quite nicely for my needs. I do though recognize that Android is not suitable for all applications, but it fits my needs as a glove fits a hand. Even if I were in the market for a MS OS machine, it WOULD NOT BE THIS ONE !Good hunting « Show Less
1246486
I bought this product Dec 19th and loved the system. Out of the box blockbuster does not work and today i did the firmware upgrade. Thinking the people with problems must have done it trough an internet connection i did the update with a USB key. I followed the upgrade manual step for step and like the manual it turned of by itself. Then you take the USB key out and turn it on. And yes my device is now bricked too. The device turns on and keeps saying loading. I used the latest firmware update 2.07 November 17.I spend some time with support to reset the device but no luck. He told me to ship it in but i am just going to bring it back to the store. You better wait for the next firmware release. I bought this product Dec 19th and loved the system. Out of the box blockbuster does not work and today i did the firmware upgrade. Thinking the people with problems must have done it trough an internet connection i did the update with a USB key. I followed the upgrade manual step for step and like the manual it turned of by itself. Then you take the USB key out and turn it on. And yes my device is now bricked too. The device turns on and keeps saying loading. I used the latest firmware update 2.07 November 17.I spend some time with support to reset the device but no luck. He told me... » Read More I bought this product Dec 19th and loved the system. Out of the box blockbuster does not work and today i did the firmware upgrade. Thinking the people with problems must have done it trough an internet connection i did the update with a USB key. I followed the upgrade manual step for step and like the manual it turned of by itself. Then you take the USB key out and turn it on. And yes my device is now bricked too. The device turns on and keeps saying loading. I used the latest firmware update 2.07 November 17.I spend some time with support to reset the device but no luck. He told me to ship it in but i am just going to bring it back to the store. You better wait for the next firmware release. « Show Less
1559496
What vendor did you get yours from, by the way? And did Samsung tell you anything worthwhile?
1295408
The UICC card had to specifically say Samsung or it will not be compatible.
1559499
I, too, am now experiencing this same problem, and I purchased my Samsung through a vendor other than Amazon. I guess I'm going to have to return my set, although I absolutely love everything else about it. I haven't talked to the Samsung technicians, but I'll be calling them later today.
631680
We need more information. Did U install the software on the Samsung and did the installation go well? Please send more details, as your Samsung does not recognize the device or the cord is bad
1072163
my TV had a burned out board, my experience with trying to get it fixed was Panasonic will do absolutely nothing to support this tv. I am pretty sure that there is not an update and there will not be any update for this televisions apps
130439
Samsung released a firmware patch for this last September on their Korean service site. Newer firmware might fix the problem as well. Do you still need help?
1915052
Yes one suggestion I would like to make to the rest of the buyers. Don't let amazon tell you to call up samsung and let them deal with it if you are still within the return/exchange period. They told me the same thing when I called. I just emailed them after the call, and voila, the next day I get the email of "we are sorry for your inconvenience, we have shipped your exchanged TV and will pick up your old TV while dropping this one off". Bottom line, if you are still within the exchange/return period, do it through amazon.