Ordered Mrs. Claus and received mr. Claus. How can I be assured that when I order Mrs. Claus this time I will get it?
632997
Dear Mr Thompson: Thank you for your email. Please contact us back with the Amazon order number, so we may be of further assistance. We apologize for any inconvenience this may have caused. Thank you for contacting Collections Etc. on Amazon!
2091054
We are in USA. If you are in USA, and you got that answer, you may want to double-check the information you typed in, or it may have been another unknown glitch - cancel, then reset your order. If you are in Canada or a US possession (Virgin Islands and such), that may be possible.
1485922
Contact Amazon regarding the delivery status regarding the product. If they can't help you, make sure to keep checking the tracking for it. :) The tracking is your best bet. :)
779510
When I pre-ordered a DVD it actually arrived the day before the official release date. So I'm under the impression that you should receive the item on or like in my case, maybe even before the release date. Edited to add: this item doesn't show the release date anymore... but it once had the date of December 15 (or close to it).
887570
Hello there!! Please contact the company you placed the order with directly. If we are the company the order was placed with please send me an email with either an order number or the zip code and name the order was shipped to. Thank you!
896074
Dear Vincelees,Did you really place the order with us? When I am tring to conform the order I couldn't find it in our account. May you please conform again,so that we can arrange shipping promptly.Yours sincerely,Comet
870378
You must be lucky then. :-) I placed my order on November 26... when was your order placed?
375281
I have no idea! I have not rcvd my order, I have no idea! Pls replace shipped order or issue credit to my m/c. Thx
442872
Cannot comment as yet because I have not received this item since placing order beginning of December.
1755341
choose the collectible. we should be able to make it there before Christmas if order right away.
161715
I ordered from B&H; Photo and was told it would ship on 12/15/06 to my house. A little late for Christmas. Pre-ordered it anyway.
982901
Dear Valued Customer: Thank you for your email. Please note on item # 96643, "Kissing Clauses" each are sold seperately. The Mrs. Claus is ASIN B00EXDN9C6 and the Santa is ASIN B00EXDNA30. If you have any further questions, please feel free to contact us again. Thank you for contacting Collections Etc. on Amazon!
834073
Try checking to make sure you ordered the case in your account. If so, try tracking your orders in the track my order button on the item you ordered. If those don't help, try making sure you shipped it to your desired location, in case you spelled the wrong address.
896093
Mine that I ordered was a girl, but I believe it said girl in the description when I ordered it last year before Christmas!! Maybe call & verify before you place your order?!
927324
Dear Murray, Would you mind providing your order number so we can find out what has happened with your order. Please also let me know if I can assist you further.Thanks and have a beautiful day!CatherineIderma Customer Service
1510671
Email them, if you can prove that you ordered the salt water one and received the fresh water one they should have to refund you or send you the correct one.
939619
My Daughter Bought As Gift Fo Me But Let Me Choose Which Color I Wanted, And the One I Received. Is The One That Was Ordered.