I have this mop and it's broken twice. Black & decker replaced it once. It just stops steaming...have you had this problem? Can it be fixed?
651520
We took it to the Black and Decker service center and they gave us a newer model. The handle on this model poor quality.
651521
Mine stopped working and I could fine no one o repair it. Threw it away. Black and Decker was no help whatsoever.
651522
Mine stopped working and it was out of warranty so I threw it away. Would not recommend anyone buying this steam mop.
651523
I bought one for my daughter who lives across the country and one for myself. Both quit working within 6 months of each other. They turned out to be a waste of money. To tell the truth, it didn't do a very good job of steaming when it did work.
530320
I know when I first start it up it does a clicking noise, but after that it seems to stop. I really don't notice the clicking after the first time, or I never think anything of it because that's How the steam is put into the mop head. Hope this helps you.
962287
They sent me a "refurbished" machine originally, when I complained they sent a second one. The trigger for the steam blast broke on the first use, so now it super steams all the time. They both still work after a few weeks, but they are cheap-ish and your expectations should be low-ish. OK, I guess.
1327587
Mine stopped working also as seen below. Lights on and no steam. Emailed the company then decided to use a syringe and push air through upper tube. Did it twice and steaming!
428778
I've had the same issue! I had the machine only 2 months before the steamer wand stopped working. I was worried this could happen so have been very careful to make sure I clean the machine while it's still hot to avoid any clogging. I even ran the machine several times with just hot water and I still can't get it to work. It has been out of commission for 3 months now.
2118969
I'm surprised you're searching for new pads...My steamer didn't work long enough for me to go through the first set of pads. Tried taking it apart to fix it, but everything is welded in such a way...it's not worth buying.
1410860
As long as the mop is in the upright position it will not produce steam. Assuming you have the mop setting turned on and water in the holding tank, just start mopping and the steam should come. It comes in bursts of steam. Hope this is all that is wrong and this helps.
2284771
That's because that steamer is garbage. I've returned 2 of them. Go to bed bath and beyond. I got a conair one for 50 dollars and it's lasted 6 months. Works perfect everytime
1491264
I love my Haan I use it for professional cleaning works wonderful when I did the research I saw it is one of the only steam mops that actually disinfects the floor which is a huge selling point for me. I don't know about black and decker but I strongly recommend a Haan
444079
I had the same thing happen a year ago, the beater bar stopped working. I called the customer service number and they said to push down the reset button, which I did several times. Then they said to take it to Sears for repair. When I took it in, the lady working tried to sell me a refurbished model, saying it was cheaper than having mine worked on. I decided to try a couple of vacuum repair places in our area. Both said they would not work on that model, although one of the stores had a refurbished one. I bought the cheapest vacuum that WalMart sells while I decided what to do about my expensive, Consumer Report-recommended Kenmore vacuum. I'm still using the WalMart one!!
1287718
Is it still new? I would return it, if so. Otherwise, I would suggest maybe some WD-40 around the mechanism. I have mine in my hands right now and it should not be difficult to pull towards you. Do you have a brother, husband or neighbor who maybe can put some muscle into it? BTW, I LOVE this mop. You may have a defective one.
454104
The first time I had the "electrical" problem, I replaced the handle with hose AND the wand they were attached to; the second time I tried just replacing the wand; now it's time to take action again ... which means I'm "shopping". My advice to previous quesioners ... don't buy the Electrolux Oxygen or any other Electrolux model. It's not the same machine it was when my parents bought it and it lasted forever. It is Eureka, and it is junk! I forgot to mention, I also had an electrical problem while it was still under warranty that someone else fixed, so that means the electrical short I'm on now is actually the 4th one (in 3 years). The first time I had the "electrical" problem, I replaced the handle with hose AND the wand they were attached to; the second time I tried just replacing the wand; now it's time to take action again ... which means I'm "shopping". My advice to previous quesioners ... don't buy the Electrolux Oxygen or any other Electrolux model. It's not the same machine it was when my parents bought it and it lasted forever. It is Eureka, and it is junk! I forgot to mention, I also had an electrical problem while it was still under warranty that someone else fixed, so that means the... » Read More The first time I had the "electrical" problem, I replaced the handle with hose AND the wand they were attached to; the second time I tried just replacing the wand; now it's time to take action again ... which means I'm "shopping". My advice to previous quesioners ... don't buy the Electrolux Oxygen or any other Electrolux model. It's not the same machine it was when my parents bought it and it lasted forever. It is Eureka, and it is junk! I forgot to mention, I also had an electrical problem while it was still under warranty that someone else fixed, so that means the electrical short I'm on now is actually the 4th one (in 3 years). « Show Less
506674
If the lid on the water-receiving compartment is not put on correctly, there is no suction present, which is necessary for the steam vac to work. There also might be a clog or debris on the little compartment on the front of the device, the debris trap and screen. If this is not the issue, then yes, the pump might be broken. I have never had one where the pump breaks, however.
1410861
In order for it to steam, the receptacle has to be filled with water, the switch on the front of the mop has to be flipped to "steam," and the plate the mop pads velcro to must be attached. If you've taken all of these steps, check the outlet where it is plugged in (when I clean at work, only two outlets out of four actually function!). If it still doesn't work, you may have a defective machine. Hope this helps.
1659002
I just got mine a couple weeks ago and have used it 3 times. I do see and hear the steam when using it, it sounds like something might be wrong with yours.
412439
I've had mine at least a few years and it works just as good as the first day. I'd suggest bringing it to the store and asking for a replacement. They sell them at Bed Bath and Beyond. Or go the the manufacturer's web site and contact them.
873369
Is this the only new mop head you have? Do you have others that do screw in ? If it is a replacement mop head you may have cross threaded it the first time you tried to screw it on. You could have a defective new mop head or the handle itself.