I purchased this in October and the cord doesn't work anymore. How to go through warranty process?
641247
I sent the company an email yesterday with my amazon order number. I am waiting for their response.
641248
click on your acct, then orders affter you find the item in orders a pop up should open that has the option to return. you may have to contact the seller since its a warrenty.
1739407
I have been meaning to contact the company about the one I bought last year. The attachment for the window went 1st. Now the power cord doesn't work.
1428789
Find your receipt and take it in for service. Once it's looked at They will then tell you to take it where you bought it for a replacement with a similar model. It's considered un repairable.
664238
I would get in touch with the company that made it and see if you can get another..... or they can fix it....for free...... it should not stop working in a month or so .....they need to make good on it...or they can send you another one...... and you can send that one back......vince
321081
Have you considered asking the seller, if I had to guess, I say defective and maybe ask for a new one or beyond 30 Days ... Ask seller for warranty procedure ? ...
1083092
unplug, replug, make sure the power cord has a good connection...try a different outlet. If that does not fix it, I would contact your seller for warranty care.
808456
Give it back to the manufacture or ask Amazon. It should be under guarantee, I guess
525019
try staples, comp usa etc. I did read though that they don't reccomend using it while it is charging for extended periods, if that is why you want the cord
1552776
I have always paid to ship back a defective cord. The main problem is that the warranty from yellow jacket is done as they sold off the name. The new owners may or may not replace the bad cord.
764017
If everything is connected properly and still not working I'd send it back or replace part not working through the warranty which is for a year. A piece broke on mine, twice, and the local vacuum store replaced it. It was very easy. Usually seller will pay for return ship and even arrange pick up on a defective item.
636490
I don't think it's worth the effort. It isn't a plug in cord so just take it to a repair shop or replace the unit.
91931
I'd think it would still be under warranty. I would contact the company you bought it from.
869285
I had the same problem but was within the 90 day warranty. I contacted Altec Lansing and ended up sending the entire unit back to get a new one...just for a power cord. It also took about 2 months in total time. Very disappointing experience, both in the product and the hassle.
332144
Hey Bart, sorry to hear about the tragic end to your cord but there are two options. It sounds like it wasnt a warranty issue so you have two options. Contact the manufacturer who's info should be listed with the manual. But I would contact amazon because their customer service has always been outstanding when ever I've had to deal with them. See if they have any returns that may have had problems with the blanket but not the cord. Since its a return or "used" item you might be able to purchase it.
1618532
I bought mine about a month ago and it just shorted out! It's not working anymore. What are our options?
2219306
I read in the buyer comments that the company would replace the cord. Alternatively a few buyer replaced it with cords available in stores.
841658
My cord did not work at all. I ended up buying another one from some where else. I would not recommend buying the cord. Go to radio shack where if it doesn't work you can return it.