Does this plan cover work that I might get done to remove viruses, do a system recovery, or recover lost data?
642979
"Damage resulting from computer viruses" is listed as an item specifically not covered by the plan.
642980
Sorry, got this plan myself about 1.5 months ago, and haven't activated it yet (if I even need to activate it)
1495586
True. My network specialist advised to try a free recovery utility such as Recuva. All data may not be retrieved in tact, but it might be worth a shot.
1032105
The short answer is "No". Not just by hooking it up. After hooking up a virus infected Hard Drive, it would be best to run a full virus scan. Then you may retrieve photos, documents, etc. from the (formally) infected drive.and Russell is correct. If you access files on the infected Hard Drive prior to running a virus scan, you run the risk of infecting the host operating system.
1925231
I used it on an old computer hard drive, my McAfee cleaned the viruses on the old hard drive and was able to recover files. If you don't have a virus program you may infect the computer you are using.
590527
I have removed almost all of it except web cam app and cd recovery creator... I bought a netbook and it greatly benefits from a less is more approach.... FYI if you uninstall anything you want back, just go to the toshiba website, for computers/support and when you type in your model you can download all of the bundled programs individually and also get updates etc...
6691
you're referring to an OS recovery disc I assume... my guess would be no. Most PCs now a days do not include that (at least not included for no additional cost), but you should have an option to create your own using blank DVD+Rs or USB flash drive Look for the HP Recovery Manager
561086
Hi Kevin,I believe that would depend first on the type of corruption. But otherwise, I would say that my experience this device has retrieved files and folders with an almost perfect success rate, with.any failures generally coming first from improper use of the user. Depending on your knowledge level, you shouldn't encounter any major issues. Last note, if it's in your budget, I would suggest upgrading your operating system to Windows 8.1, which makes their use much easier, and for other situations you will to find software that can manage the device efficiently. Very well worth the price and my money very well spent.All the best,Bryan Hi Kevin,I believe that would depend first on the type of corruption. But otherwise, I would say that my experience this device has retrieved files and folders with an almost perfect success rate, with.any failures generally coming first from improper use of the user. Depending on your knowledge level, you shouldn't encounter any major issues. Last note, if it's in your budget, I would suggest upgrading your operating system to Windows 8.1, which makes their use much easier, and for other situations you will to find software that can manage the device efficiently. Very well worth the... » Read More Hi Kevin,I believe that would depend first on the type of corruption. But otherwise, I would say that my experience this device has retrieved files and folders with an almost perfect success rate, with.any failures generally coming first from improper use of the user. Depending on your knowledge level, you shouldn't encounter any major issues. Last note, if it's in your budget, I would suggest upgrading your operating system to Windows 8.1, which makes their use much easier, and for other situations you will to find software that can manage the device efficiently. Very well worth the price and my money very well spent.All the best,Bryan « Show Less
457167
Hi Mark, this plan covers mechanical failure, accidental damage, and any necessary data recovery from a covered failure - the 2 year warranty does not include data recovery, which could be a very big deal. Hope this helps. Thanks
1831640
No it should do what is necessary as in actuality its on upgrade. Only if you are using a completely different product, say AVG and now using Norton, then you would have to uninstall the AVG.
232623
It is possible but depends on how much free space you have on your HD and how long ago, how often you empty your trash ; Data Rescue is well worth buying even in the worst case let's say it doesn't, don't think it's the last time you might need this. I recovered stuff from reformated camera card of my wife as well, this software is amazing -
477774
sorry it took longer than expected to answer. I ran a virus scan and a malware scan and the system is clean. No viruses and no malware whatsoever. You're good to go!
268706
I'm not sure . But it backed everything on my hard drive . So all of my information and files we're backed up . So with that i would guess so . Sorry i could not answer for sure .
1825655
Does it really matter if it has a 5-year warranty? Will you be able to retrieve your data / photos / videos if it goes bad, scrape-scrape? Does the warranty include data retrieval? And if that data is sensitive, protected data, what happens when someone else gets it? Do you really want anyone else to have your account numbers, IDs and passwords?
592667
Dear Rodney, I already sent the recovery software to your email, please go to check whether you get it. If there are more problems,please also feel free to contact with me! Best regards! Lizzy
1018336
Yes, just make sure you have the proper drivers, and backups if anything goes wrong.
538334
Hi, I am not really all that sure either, because so far I have never had any issues with anything. I went onto their website and activated my plan coverage. But I am guessing that if something goes wrong with the PC and we contact them, it is possible that they might be able to contact a technician in our area. And have them come to our home in order to resolve issues, or maybe cover any needed repairs, etc. But I am not exactly sure how it works.
437277
It included an OS installation CD, not specifically a recovery disk. It would be able to fulfill this purpose though.