now heater has stopped so need new one, it has been around 2 years but bed never got above 77 degrees?
621537
We have ours set to 84 and it has held so far, we've had it about three weeks so far. Digital display is great, since we like the house on the cool side at 68 pretty much year round. No guessing on bed temp, or plugging/unplugging to regulate the temp on the old one.
621538
I have had mine about 9 months and works fine, I have it set at 88, House temperature is 72 degrees. I like the digital display, no guessing how much it was changed. I have not had a water bed heater last longer than 5 years. I like the lower output dons not make a hot spot over the heater, next time I will use two so one does not need to work as hard. I have had a water bed since the 70s and we can not use a regular matters, Max98327
621539
Mine is only about 6 months old, but I run mine at 91° and it has worked great so far. Maybe check that it is installed according to specifications? Or you may have a defective unit.
1022895
I have not had any issues keeping my bed warm. This is a very high quality heater, I would suggest purchasing a faucet adapter from lowes or home depot and filling the bladder with warm or hot water to begin with. This will make the bed comfortable to sleep on immediately, and reduces the strain on the heater from running constantly for 4 or 5 days to heat the mattress. I think that the 24 hour running to initially heat the bladder is when you cause issues later on.
2039817
Mine is still fine after almost a full year. I'd suggest you check the installation and if it still doesn't work well contact the manufacturer for a replacement unit.
768686
No problem with ours - we did change out the old electric socket for a new one though. The old one was slightly loose & pretty old. We have a Heat Surge Accent also. These heaters are awesome!
986625
No I have not ever had to replace the heater unit, I use mine everyday ( Cause of such a cold winter) and it still runs wonderful. Comfort glow is such a great company, call them and I'm sure they will tell you how to replace, but looking at mine, I would say the bottom?
1415544
There is a 30 day limited warranty from Intex. If there is something wrong that is covered under their warranty within 30 days of purchase, you would send the bed to Intex and they would replace it with a new one.
915273
I do not see any reason why it shouldn't.If the heater is constantly used and is quite old, you should consider a replacement.
1495335
Must be something wrong with your heater. When I set the heater temperature to 71 degrees the heater will stay on until reaching 73 degrees (don't know why). Once it drops to 70 degrees then the heater should come back on. The heater will tell you whatever the temp is in the room. When it's extremely cold the heater can't heat some rooms. Hope this helps.
647791
Mine stopped working after a year as well. Turns out this is kind of a common problem, and the only published fix is to send it in to Honeywell, at your expense (to send it and receive it). For that much money and effort, you're better off buying a better, more reliable space heater.
966513
No. The heater will wear out over time but a whole lot longer time than one year. The unit will either work right out of the box or last more than a year. Always figured warranty offers like this to be little more than a sales tool.
13668
It is probably damage.. Call the company where you bought it. Regardless on how much temperature you set it, it should heat up.
1193964
same thing happen to me, I got a new part for the heater it kept doing the same thing, so I just stop using it, because it will go out at night an you will wake up cold, I think it is a bad heater.
1621920
Have you made sure its free from dust? I would wipe the entire heater (front and back) with a damp cloth, let it dry, then try it out. If it still smokes after that, sounds like its safest to replace it. It's worth trying to clean it first. You should dismount it from the wall to clean and dry it. Good luck!
1989852
You would have to call the mfg. about that. 1 yr. sounds about right. We didn't like the way it worked, so I sent it back. The heat went straight up from the vent, & didn't heat the small room we had it in. I purchased it because the reviews were good. Maybe I just got a lemon!
1939016
I would contact K & H about the problem and about any warranty. Mine has worked for several years and I finally bought a new one only because my cat had worn out the covering but the heating element from the old one still works. You may have got a dud and I am sure the company will help you.
2113985
i have had this very problem after a few wks of use. I'm on my 2nd and i don't know if it's just the queen size having faulty issues. I use heavier blankets and wait 20 mins before bed, but in the first week I couldn't turn it down enough it was scalding. Now i forever have cold feets! =) UPGRADE!
411736
Mine went bad after 1 year. Maybe install, maybe product. Tear up whole floor? So we have no heat in floor. Dave