I have used my (new) air mattress 5 times and it no longer holds air, i.e. stays firm -- at all. Will you replace my mattress (please)?
626688
The same thing happened to us right after we bought it and Amazin replaced it. Check the warranty on it and advise Amazon.com what happened.
2052514
I did not have good luck with this mattress either. Went one day past the return date past return date and when requested return company said no. I had only used one section of the three a couple of times. Have had surgery on back multiple times so sleeping is challenge. My best luck so far is a sleeping bag air mattress called Big Agnes (for mountain climbers) sold at sporting goods stores on line. I have the extra long rectangle one. Is only 3 inches high and abt 25 inches wide, and fits under mattress pad. It cushions and holds its shape because of its unique fiber construction. And abt half the price of the the roho. And lighter weight. Easier to travel with. I did not have good luck with this mattress either. Went one day past the return date past return date and when requested return company said no. I had only used one section of the three a couple of times. Have had surgery on back multiple times so sleeping is challenge. My best luck so far is a sleeping bag air mattress called Big Agnes (for mountain climbers) sold at sporting goods stores on line. I have the extra long rectangle one. Is only 3 inches high and abt 25 inches wide, and fits under mattress pad. It cushions and holds its shape because of its unique fiber construction. And abt... » Read More I did not have good luck with this mattress either. Went one day past the return date past return date and when requested return company said no. I had only used one section of the three a couple of times. Have had surgery on back multiple times so sleeping is challenge. My best luck so far is a sleeping bag air mattress called Big Agnes (for mountain climbers) sold at sporting goods stores on line. I have the extra long rectangle one. Is only 3 inches high and abt 25 inches wide, and fits under mattress pad. It cushions and holds its shape because of its unique fiber construction. And abt half the price of the the roho. And lighter weight. Easier to travel with. « Show Less
501182
I have been sleeping on an air mattress for years (I will never go back to a regular mattress). Some of them get holes (I have a cat), some have lasted only a month or two, I even got one that leaked when I got it. On average I have to replace a good mattress about once a year. This is one of the best I've seen, but I've only had it a couple of months, we'll see.
1679791
I bought the mattress for guests lodging with us. I have had guests who slept on it for two weeks where we left it unfolded for the duration of their visit. So far, it held its shape - no sagging issues and the like. Sorry, I do not know whether it can hold its shape and firmness for an indefinite or very long period of time.
2026115
You might want to get a more high quality foam mattress. This is only 4lb foam I believe, you might be more interested in a mattress with 8-10 lb memory foam. It'll support you better and last significantly longer
530116
I'd say it's more medium firm to firm. Obviously you can change the feel slightly by inflating more or less. The top layer is thick and durable, you'll be able to feel the dimples you can see in the image while laying on the mattress even without inflating it all the way. Support is impressive for an air mattress, partially because of those dimples. The second night I used this mattress I added a pillow under my knees to help align my back better and that helped too. Make sure you have a supportive pillow to go along with it.
2193046
Dori, sorry to hear that. I just purchased mine in April and have used it a total of 5 times. So far, no probs.Their website will inform you of what should be done to replace the product. Good Luck. Barbara
404121
This foam mattress comes in a vacuum package. This should have been evident when you opened the original package. Unless you have the equipment to do a large scale vacuum package, forget about it. just double up the mattress and tie it tight. good luck.
133981
We feel the mattress is quite firm. Recently a friend told me that it is suggested you break in this type of mattress by walking on it. This instruction did not come with our mattress but I think we may try it.
1419418
Thanks for reaching out. Candidly, the air mattress - an really any air mattress regardless of brand - is not designed to be used every single day. Once you start using daily for more than a few months issues are likely to arise. The mattress is not designed for that type of daily wear and tear. We would hate to lose you as a customer but always want to be front and tell you when our product is not the right one for you. If you need something every day we strongly encourage you to consider a traditional mattress, not an air mattress, regardless of brand - particularly in a dorm environment.Regards, The SoundAsleep Team Thanks for reaching out. Candidly, the air mattress - an really any air mattress regardless of brand - is not designed to be used every single day. Once you start using daily for more than a few months issues are likely to arise. The mattress is not designed for that type of daily wear and tear. We would hate to lose you as a customer but always want to be front and tell you when our product is not the right one for you. If you need something every day we strongly encourage you to consider a traditional mattress, not an air mattress, regardless of brand - particularly in a dorm... » Read More Thanks for reaching out. Candidly, the air mattress - an really any air mattress regardless of brand - is not designed to be used every single day. Once you start using daily for more than a few months issues are likely to arise. The mattress is not designed for that type of daily wear and tear. We would hate to lose you as a customer but always want to be front and tell you when our product is not the right one for you. If you need something every day we strongly encourage you to consider a traditional mattress, not an air mattress, regardless of brand - particularly in a dorm environment.Regards, The SoundAsleep Team « Show Less
161414
I spread it out, flipped it over for a while and re-flipped to let the cushion stretch and air. doesn't hurt to do this once or twice a week, stops gullys in the mattress.
1448781
I had a new pillow top (14 months old) and it sagged but it did not sag enough for it to be replaced. I tried to put one of these on top of it and I could still feel the sagging parts. I ended up getting a new, firm mattress without the pillow top and I am putting the topper on that. Suckfest, I know.
252631
Since this mattress is constantly filled with air, that should not happen, but I would check with the manufacturer and read their warranty.
959917
I would not recommend this mattress. It is not going to hold up over time. We haven't had ours for a year yet and it's dented in some places, very uncomfortable. Was fantastic for about a month.
925860
The mattress is pretty firm but the firmness lasts only maybe 5-6 months before it starts loosing that from the sides. I would suggest staying away from this.
1883636
I believe you would still find the bed very firm. It is on my son"s bed and he described it like this yesterday, "if I lay there long enough, it will mould to my body but if I roll over, I feel like I am on a table.". I believe we will be removing the topper this weekend. He finds the mattress softer without it. spend a little bit more money and get a better quality one
1419997
Hi, I had the same question...looking at the seller's page it says "A: As long as the mattress is in its original box we offer a 30 day 100% money back guarentee. We will even pay your shipping back. Once the mattress is out of the original packaging we do not offer any returns." under the reviews in the lower left corner.