Can you tell me how good the Epson tech support service is? Currently use Brother &amp; theirs support is excellent
635134
I've only had to contact them once for a faulty ink cartridge and they promptly replaced it for me.
194671
I have a Epson WP-4010 and they work perfectly, and easy to refill. They have good customer services dept.
475161
Sorry, do not have an answer for you. My wife uses it all the time and loves it but she does not make use of its overall connection capabilities. I would refer to the product specs or call an Epson technical rep directly from their web site.
476165
Sorry, I don't know the answer. My best, and probably obvious, suggestion would be to contact EPSON directly. They will give you the correct solution to your problem.
665615
We retired ours in less than 1 year..problems from day 1..POS printer.. Suggestion..buy something else.. We switched to a Brother mono for business.. Perfect..from day 1..
867147
I gave the printer a good review and I am still happy. I did have a paper jam problem a month ago and there was a piece of torn paper in the back of the paper tray. I would suggest you call the customer service and they will go with you step by step to look for the problem. If nothing is found, they will give you the closest repair shop (Brother pays if under warranty). Hope it works out but maybe you got a lemon.
1881284
I am using it wirelessly on 2 computers. I think you can use it on 3. To be sure call Epson Tech Support (800) 463-7766, 6 AM to 8 PM, Pacific Time.
521132
i won't know, but you could go to epson.com/support and look for your model and see what # it takes and wam you got it...God Bless
1498547
It depends on when you last updated since Epson is installing a sort of "dragnet" in its firmware now to block the use of third-party CIS. But I'm sure you knew that. I'm having difficulty seeing online when the last update was and don't see in my printer info when the last time I updated so I'm sorry, but I don't have a firm 100% answer for you. I can assume that since it's working fine then I don't have the latest firmware update.
1665252
Yes but beware, software updates from Epson made mine useless, when you get it use it a lot, if it goes bad return it before the period for it runs out.
1554042
I have been trying to get this to work and it is not. Is there a way to re-set the software? I didnt know before I installed that I was supposed to hit YES, it is EPSON. Now I cannot get this to work? Pls advise.
1321623
John, unfortunately I have no answers for you. The last print job I attempted to use the Brother for was URGENT and imperative that I have it that evening. After much frustration and approximately 2 dozen sheets of wasted paper I finally gave up, emailed the document to my neighbor and got her to print it. I suggest you buy another printer, HP, Epson or Cannon and have it on hand. I have had all three and got good service from them. The best was the HP. The Brother Printer did not even last long enough to use the print cartridges I purchased when I bought the printer! The Printer went into the trash, ending a constant source of frustration I would not wish on my worst enemy. I have these new ink cartridges setting here to remind me to NEVER EVER consider another Brother Product.
396787
dont know yet...I"ve already sent it back to epson with a factory default! They have replaced it for free under warranty. I will let you know when I get it back in two days.
1841205
05/13/2014 I called Epson about this, because the printer looked like a good deal. I found out that the problem has been addressed with new units. If you order from Epson it will be a newly engineered unit. If you order from another source it might be an old unit. Maybe you could check the serial # with Epson
151614
I dont know, I'd check in with the Epson chat line for the most accurate answer
1279205
I am sorry that I cannot answer your question. I sold the Epson printer seven months ago, and all I can say now is that the printer's performance did not meet my expectations. Perhaps it works well for others. Good luck.
1720560
Yeah, pretty frustrating if you ask me....especially when you consider the Epson paper is typically more expensive. O-Max is having a sale now for Buy 1 Get 1 on HP paper but it doesn't make sense for me to buy any if it isn't going to be any better than the Kodak paper.