Is anyone having trouble getting the Otterbox battery to charge? I've had this 2 days and the case will not charge above one LED light.
635309
The phone needs to be turned on for the case to charge but it will pass a charge to the phone regardless.
635310
I had so much trouble that I almost immediately returned mine for a complete refund. I did not find this to be a dependable item.
635311
This was the worst case I ever had. It wouldn't charge right, would over heat, ect. I would send it back for a refund not a replacement.
635312
Most likely, you need to charge it longer. It does take a while for both the external battery and the phone battery to charge. Make sure to charge the case while the iPhone is in it as well. If that doesn't work, then take the iPhone out of the case, and download the app associated with the case to check on the actually battery percentage. The lights may not be functioning correctly, but the battery could be. Good luck!!
635313
I got it to charge 2 times... after that it stopped working entirely... dont care anymore, upgraded my phone... but this product should be taken off the market.. Otterbox normaly has good gear, but this one isnt up to their typical standards..
24645
sounds like it has a defective battery or isn't fully charging. Occasionally mine wont line up correctly when its in the charger & it wont charge...otherwise I say send it back for a new one
1287928
You have to hold it. Then it should charge. If not try charging the case. Still not working return it for a refund
1294037
I cannot say what is wrong with yours...but I just tested mine. The extra battery charged fine in the cradle portion of the device. I then attached a USB charging cable from the USB port to my phone and it also showed a charging current. So mine does appear to be working properly. Try a different cable from the USB port, and if it is not providing any power "out", then I suspect your item may be defective.
1613380
No it's not normal. Are you charging the case until the green light is illuminated? The light goes red, blue then green. Green is fully charged. You should get 1 full charge out of your phone from almost empty. FYI my case stopped working after 3 months. Not a quality product.
1248684
It has an issue. You cannot allow it to fully charge. If it is then the entire screen goes blank and you cannot do any thing unless the charge comes down. It works fine if it is partially charged.
1109931
Just started to have a problem with charging at four in the morning of course. Tried taking out and putting the battery in, nothing. Got it to work as long as it's plugged in but disconnect it and it died. Just tried the suggestion from Mommy Jane and that little red light kicked on. So grateful. I know we need to get a new battery. Just doesn't hold a charge like it use too. We have had ours for over a year and a half and we like it very much. A few gliches but no real problems.
1955398
Sounds to me like you may have a faulty one. Mine charged up just fine, and I am still doing well with it. I would contact the company. Sorry I could not be of more help.
1637073
I had the same result. I was at least able to get my data off my phone though. It still will not charge however. I've tried more than once so I don't believe it is an issue with the connection not being snug.
767180
You need to check that the little plastic tab between the battery and the case is out. Hope this helps
1464005
I bought this case some months back and did not find it to be the great quality that OtterBox generally offers.I called and they walked me through doing a reset but the case is still continuing to experience issues with holding a charge.
2083750
I attempted to find a back cover as well, but I couldn't find one. I really wanted to keep using my otterbox case so I ended up cutting a hole in my original back cover and the rubber portion of my case. By doing so I was able to fit the hard shell (of my otterbox case) back on and that holds the battery in place and I now have the protection of my original case.
1599227
My husband has had that issue before, keeps jiggling it and moving it until the light comes on. I don't know if it is charging without the light being on or not - but he does not trust that it is charging unless the light is on. Must be a weak connection to the charging light, but keep trying to get it to come on.
864906
We are having the same issue. Been using almost every day for over a year, and even after changing the battery there are issues. The battery case actually is corroding inside! Want to contact company to see suggested lifespan. Otherwise, we've loved it so far!!!
1166445
Make sure the case is turned on n the cover stays open. The power button is very sensivite! Mine never chargea fully before the pack battery dies!!
2136124
I haven't had that problem myself but i have noticed that the battery sits inside the phone a little loose. I can hear it slide around when i shake it. Maybe yours is loose enough to cause that problem.
1614665
same thing happened to me and it's past the return date. I unplugged the unit and removed the battery and then it worked....for a few days and now it's back at it again....won't charge my phone.