i been trying to get the drawer to pop open connected to the printer and it wont work can you help please before i return it
624305
The drawer must be initiated by your POS software. You should contact your POS vendor for for proper setting to open a register through the receipt printer.
624306
I do not have it hooked up to a printer. I just open & close it using the key.
624307
I too have the same problem. I just ended up using the drawer with the key because I couldn't get my Epson printer to kick the drawer. Thought it was a problem with my dated POS. Just gave up and kept the drawer anyway because of the great price.
1042099
I was unable to fix this problem. I think this printer manufacturer is putting out a lot of defective units because some people love it and the rest of us hate it because it won't work. I sent it back and bought another brand that was basically the same printer, and this one works great...
733513
I know it seems as if there should be another release but there isn't - When you press down on the side releases just firmly pull the drawer towards you and it will come out. Take care to line up the rails when you are putting the drawer back on the rails. Once you get it going straight just push it completely back and you are set to go.
471268
Stick a small screwdriver in one of the drawer's screw holes. Angle it and pull the drawer out. Or you might try tilting the unit forward and shaking the unit to get the drawers to roll out
933498
Check to make sure the unit has not been bent, otherwise the drawer should open easily. Mine was a bit sticky the first time. Don't be afraid to give a good pull.
2183135
I have the same problem sporadically. I pull out the power chord and wait a few seconds and put the plug back in. It helps sometimes. Another is to reset to default. I am not happy with this printer because of this. If you find another procedure that helps please let me know. emoryacct@gmail.com
256820
Make sure the printer is ON!! That was my problem also...I just changed mine for the first time....
197534
I too thought it would be as simple as plugging it in. After trying on my own without success, I called a neighbor who was able to get the new printer working in no time. He said to click on the computer control panel and where it says devices or printers right click on printer change to "default printer." I hope this works for you. Good Luck.
418889
perhaps you have a defective printer, but mine works just fine ... open the front door, place paper on the tray, open the top of printer, and ready to print ... if it keeps jamming, I would request a replacement ... good luck!
1533582
Oh wow, not had that happen. Is the top drawer fully pushed inward? Maybe toy around with the top drawer to see if that helps.
1345661
You really have to press it in HARD. If that doesn't work, look to be sure the contacts on the cartridge and printer are intact.
1634343
First make sure there is not a piece of paper jammed. If it looks ok then shut the printer off and unplug it for a minute. Plug it back in and turn it on, should clear it.
1399161
Make sure the staples are the right way ( so the point would go through) and then make sure the back part that slides in clicks. If that doesn't work then maybe yours is defective. That happens.
1814063
It sounds like a bad unit. Mine prints just fine and I'm sorry I'm not more help. Can you return it and get new one?
1842298
I had to upgrade to the next closest model when my old printer died, but this one is very similar. If you lift the lid, there should be a black handle on the large plastic piece that hold down the paper near the back. lift that, and release the paper that is jammed. Then make sure to clearly press the black piece in place again, and it should work fine. Your manual should clear up any questions as well. Good luck!!
497634
Try to firmly and evenly press the cartridge into place Also make sure the plastic seal is punctured. I installe dblue an dthe same thing happene dto me Monkeyed around with the printer until it worked took about 45 mnutes also turn printer on and off
1383686
I was having problems connecting as well. My problem.... I had the password in all caps instead of all lowercase lol as soon as I fixed that it connected right away. I'm inlove with the printer now!