My lock keypad all lights are on. Can't open the door. Please help.
616590
It takes a while to get used too.Did you assign a number to your code? Your code will start with that number 1xxx or 2xxx or 3xxx.Next once you enter your code, you have to press the # key and then you get a buzzing noise. You now have about 10 seconds to open the door.If all else fails there is a reset code. I cant help you here, your individual reset code will be in the instructions
616591
same on mine. I just installed mine, setting up the master code/user codes as directed, and it did respond as the manual. but no code work at all. can't open the door at all.
616592
That's never happened to me, but you may be able to simply reset it by using your back-up battery box
1609119
Sorry, but the only thing I can think of is to take it to a locksmith. They can open it for you.
983920
You can only set time for autolock, there's no lock button. Go to settings -> security settings -> auto keypad lock.
1729048
Its not locked. The keys are inside. All you must do is push the locks, one to the right, the other to the left. Try that.
997032
Type the password in again and turn the handle quickly a little to the left before turning hard to the right. If that's not working try replacing the battery. The one I got from the manufacturer didn't last long since I open it twice a day.
2213512
The door is dark but I just press the lightbulb symbol on top to see in without opening the door
1497998
I would imagine calling customer support would be a good start. I think is a bar code or some sort of serial number you can reference that would help them. Although looking at the keys they might be interchangeable look at someone else's lock if they have one like yours and give it a shot.
1394135
If I remember correctly, holding the * key for a second or two locks the keypad. It's mentioned in the user manual.
1845694
You have to take the face of the combination plate with a Phillips screwdriver. This exposes the key lock. This is really simple. Try again.
1643552
There is no LED connected via caps lock and num lock keys to indicate connectivity
277913
Are any of the three LED in the upper right corner of the keyboard lit? Sometimes when it boots one of the locks defaults to on and you have to shut it off. It might be SysRq which you disable holding the function key.
273794
The keypad is the four buttons on the right. You can create a combo using those. The key part is under the handle. The handle is held on with a tiny hex screw on the bottom. You remove the handle and use the key to turn the lock. A bit difficult to open that way but doable.
1272746
If the keypad were to fail, the only remedy in my opinion, would be to find another way in and unlock it from the inside. It would probably be cheaper to break a window than destroy the door breaking in. The keypad and lock seem very sturdy and I would not worry about that problem too much.
2003704
unlocking mine i only press the four key numbers and works well. I only use that button for locking and turning. I guess you touched the button by mistake and it open - that i have not seen. I will try. If it's a new lock it could be a defect. I would try clsoing and opening and repeating what you did to see if you duplicate the failure and if happens again ...return it.
109741
We just received this as a gift and we have the same issue. We have the keys but the door closed with everything in it and no codes were set and no batteries were put in but we are unable to open the door.
2081894
Hello, the keypad is not lit up. It does have small Green and Red indicator lights that tell you if you entered a correct/incorrect code or if it read your finger scan. TOn a side note, I've had mine for close to a year and it still works like a charm. I've been very happy.
526041
Between keypad & opener, there a small plastic remove it. You can see it. Good luck