I bought this opener in March 2013. It has stopped charging. Any ideas for trouble shooting or replacing it?
626352
I would contact the Ozeri company directly, good companies hopefully stand behind their product(s).
2237288
Well, something like that happened to me. After a couple of uses and tow charges, it would not work again, only a green light on and a light noise. Nothing to be done. I contacted Sharkk, and they replaced it at no cost. Quick reponse.
1759288
This is the same problem I had. In addition my remote would constantyly need re-charging. I replaced the battery and voila! the remote worked as it did when i first bought it - no more going blank and no ridiculously frequent charges.
1769928
I would recommend calling the company to ask. I only have one opener in use.
1887739
Mine arrived charged and has operated without incident since I installed it. Sounds like you may have a charger issue.
1382516
Mine has a charger with a small round end that fits into opener. You may be able to substitute another cord. I really like this opener and it holds the charge a long time.
1543695
I never had that problem. You should probably contact the manufacturer for a new one.
1275702
This is NOT normal. I have had several of thiSee openers. None did that! I am not buying any more. I think they are reconditioned
313011
My best guess is to contact the company. They seem to be very active in gathering consumer support as they e-mailed me twice asking me to rate their product. I gave them two separate reviews, both rating the product as excellent and I am sure they will replace the charger.
1363734
I had the same problem, replaced the control board and opener works as it should.
477877
Mine worked fine right away. Either check your batteries, or, if they are working fine, you have something wrong with your opener. Good Luck!
1117578
Clean the contacts on the charging base and the contacts on the remote with a Q-tip soaked in rubbing alcohol. THe battery should still be fine, it just isn't getting a charge.
496821
Mine also failed. The handle broke at the base attachment. I loved the opener but would like it replaced (hopefully a re-enforced version). I think the product must have had manufacturing defect as it was not abused or overused. Now I can't find any phone number or address to inquire about warranty. Anyone have any leads for me?
664238
I would get in touch with the company that made it and see if you can get another..... or they can fix it....for free...... it should not stop working in a month or so .....they need to make good on it...or they can send you another one...... and you can send that one back......vince
1244982
Try charging the battery before buying a new battery. Mine needed replacing because the charge wouldn't last for more than 15min.
1637764
If charging circuit is non-operational, the old battery may be OK. try returning the battery and request replacement. if charging problem still exists, the charging circuit may be the culprit.
1232746
I have had no problem with mine charging. Perhaps you have a defective unit. Mine is now around three months old. Good luck, Earl