I can't get both sides to lay flush on the screen; the left side has a gap where it lifts up. Is this a defect or anyone know how to fix it?
636259
I do not use the screen protector that came with it, nor do I have any other type of screen protector and mine fits perfectly and is very snug.
636260
Mine fits flat and well, with out seeing what you have I would assume there is problem.
636261
You're using the screen protector with it right? Because not using it allows the case to become loose and not snug fit. If you are using it then just make sure you push down really hard on the edges to make sure its clipped in correctly.
636262
It should be relatively easy to tell if the transparent plastic screen cover is warped, or not. Lay the plastic screen cover on top of the screen. There should be no gap between the two at any side or corner. If there is a noticeable gap, the screen cover is warped and should be replaced.
636263
The top or bottom of the case is likely upside down. Try it and see if it fixes the issue. It happened to me also until I inverted the top piece
636264
Maybe there is a defect with yours. We purchased 2 for both our phones and have not had a problem with the sides laying flush on th screen.
636265
I assume you are talking about the rubber casing lip that rests against the screen protector, and is secured by the outer metal casing. As the other poster mentioned you must have the screen protector on and the metal case clipped on all the way. After your case is installed, if you take your two thumbs and press down on the center of the rubber lip and while pressing slide your thumbs outward toward the corners of the phone/case it will lay the rubber down flat, eliminating the slack.
636266
I do not use the screen protector that comes with the case, but I do have my own (sort of sticky---gummy, maybe) screen protector, which might keep the sides down (if indeed you are talking about the rubber portions on the sides of the screen. Otherwise, yes, it might be a little looser than average. I would have to see a picture.
890578
The Digitizer underneath the screen may have gotten damaged. Not sure how to fix that without getting a new phone. There could also be a piece of dirt or dust under the screen.
1362436
I didn't have that problem but there was a glitch in mine which made my screen flicker. I believe that it's a manufacturing issue. If you can't get it to work, is send it back and ask for another one
984559
Hello it actually bothered me too. However I decided to place it on top, since the screen is heavy and is not moving at all at bottom. I am in agreement with other comments if you feel that is going to move the other two at bottom would certainly solve this problem. Hope this helps.
1092965
It's only the screen. You would need to get a separate kit. YouTube helps too!
2212057
My advise to you is to remove your screen and see which side the plug in connector is on. Make site you see the picture of the backside of the one your ordering. Everything is the same but the side of the plug can be right or left. Make sure it matches what you see on yours. I had to return my first one. REMOVE battery or you can burn out the connector. Aloha
1630777
Is it possible the side has panel has come loose? I think mine is doing the same thing.
863181
Mine doesn't have any play in it. Maybe there is some type of defect? It might be worth it to do an exchange on it....after you hear from other purchasers to see if any others have the same problem. Sorry I could be of more help!
1320181
Try wiping it with hand sanitizer or something with alcohol in it. When I installed mine i used the dust removal stickers it kinda left residue on the screen. If that doesn't work then idk
200533
Ours was having the same problem and the screen was not responding where the port was. We contacted the amazon seller and they immediately sent us a new one, and a pre paid box to send it back in if I remember right. I'd contact the seller. It comes with a 1 year warranty.
313269
It happened to me. Try installing the screen again, especially the small part that connect the screen glass and the back board.
662472
Did you accidently touch the adhesive? Sometimes that ruins that part on most screen protectors. I had one bubble when I installed mine but I pressed down and pushed the bubble to the edge of the screen until it came out. But your saying it isn't flattening out so your piece may be defective because mine was fine and didn't have to flatten out.
1035708
I didn't have that problem, but I did have a problem with the pixels on the left side of the screen. Had a vertical line that ran from top to bottom. It happened after 10 months, so it was still under warranty. Sorry I know that answer doesn't help you.
175039
Did you use this kit to replace your screen? Try reattaching the ribbon cables to the logic board, you might not have snapped them in properly. Additionally you may have forgot the metal cover for the logic board (I forgot to put mine back on the first time and I had some weird lines going across the screen.)
1067007
the screen can get bent inward slightly around the lip, putting constant pressure on the key pad.I used, very carefully a razor blade edge and picked it up. it started working again normally..I did order a replacement screen as the issue happened time to time when dropped..stuff happens!
1441670
just looked at it and there doesn't seem to be an issue with mine. I took off the case and the gap when closed is the same with and with out the cover. hope that helps
897013
That is very interesting. I had it 14 months and the screen has about 50 vertical lines on it and can barely be read. I am very unhappy being I may as well get a new one for the extra $49.00 to have it fixed. It is interesting that someone says Amazon will not be selling them any longer. I wonder why? Does any one have any idea how to fix this or is it un-fixable?Does anyone know of a better one that doesn't break as soon as the warranty is void?