I bought one and sent it in for repair and was sent a new one and it is not working either. still just putting out a white light and not the blue.
630443
The light comes from the bulb, so it sounds more like the bulb is incorrect if it lights but is white rather than Blue. Mine (I have 3) are all Blue light
630444
I don't know.if I was supposed to take a guess I would assume they sent another bulb other than UVC bulb.
463652
I returned mine because they sent me a used one and the other light did not work.
2090123
The same thing happened with the first one we received. Needed to send it back and get a replacement. It never worked. The replacement immediately worked.
1973604
Return the item. I had the same issue with the light I purchased or call Amazon.
901263
It should just do it if you hold the button until it flashes dark blue. If it doesn't there may be a problem with it. Email the company and they'll send you a new one.
2147895
Fortunately mine has been working fine since receiving it. my suggestion would be to send it back for an exchange or a refund.
1601015
I bought two. At this point both are strobing and need to be replaced. So I guess the answer is no and also it doesn't matter because product is junk
1999393
I have 4 lights total and 2 have always worked perfectly, 1 has never worked and the 4th only ever "glowed" until last night, when I pulled it apart again, flipped switches and reinstalled batteries. Magically it seems perfect now. So, I'd suggest playing with it a bit.
1497077
I have one and the light meter worked for about a month after i got it. The light mustve died or something im not sure but i know its not the batteries.
1654173
I would send it back. I have had mine for some time and have had no issues with mine. Sounds like a bad light sensor. Good luck.
795624
I had my unit not even a year ago but already won't work the light won't turn on.i already check the owner's manual to see if there's a 1800 nos.I could call but to my dismay...there's none.Calling the attention of Amazon.com.Pls provide us the customer service of the item you are selling.Thanks.
1870429
I sent mine in with my address (warranty tells you to do that as I recall) and they supposedly send you a new one plus some sort of bulb to make up for the postage. Took ~2 weeks, they called me to see what sort of fixture I had it in when it failed, then supposedly a replacement is in the mail
1505863
I had the same problem. Bought mine through a different source who send me a new AC adapter (the part of the cord which plugs into the wall). Light works perfectly now.
1088070
I just got mines a few days ago... bought new batteries and it's not working for me either.
2201260
Hi, sorry you're having a problem but I'm a customer, not the dealer. The light I purchased is working fine. Maybe somewhere during the shipping process the light was dropped. The bulbs in them are very sensitive to impact. I use replacement bulbs from Lowe's whereas buying from an electronics store tends to be pricey. Good Luck
2210779
Mine was installed yesterday and already with new duracells the "replace" is flashing, and the backlit display never goes off. But I think I must have gotten a faulty unit.
600355
If its not working call them they will completely replace if its within a yr.... just emailed them my amazon receipt and they took care of it....