Can you get replacement cups?
644562
There is no indication that this is available, and I suspect that's because it isn't. Ma'am, I used to have a mail-order business. If I got the cups for free, it would be a breakeven operation at $8 to read your mail, process your payment, ship out the cup you want; boxes are expensive, and both UPS/FedEx charge an extra $2 for residential delivery. And people would (justifiably) complain they were being overcharged, and if the color didn't exactly match what they already had. These spoons and cups are *incredibly* cheap and Amazon is geared up to handle shipments efficiently; they've obviously negotiated deals for packaging and shipping. . If you need to, buy another set, and you can use the spare cups and spoons in with products like brown sugar, loose tea, etc, for convenient use.
89148
I go to amazon.com or eBay, type in the name of the mug and replacement top. You will find it there. I've had two of these mugs and haven't had that problem. One of my mugs is 7 years old
2272249
Yes. It takes a little searching but I finally found the page on their website where you could buy replacement parts.
1380244
In October the customer service person for this company told me the cup was out of stock and it would be sent to me when they came in. It has still not arrived. My cup arrived broken. You can call the number on the instruction book and maybe you'll have better luck. Good Luck
833817
Just do a search on that unit for replacement holders. I have seen them listed.
501994
Yes, Mary, you can get a new one. (Mine broke, too, after just a few weeks of use when I accidently tapped it on the side of the sink while washing it. Maddening!)Go to the Zojirushi website (which I warn you is not user-friendly), so you may need to search around a bit. They call it a "Coffee Jug", SKU 8-ECA-P370. Price: $14.50, plus shipping. The link is http://www.zojirushi.com/user/scripts/user/product_list.php?model_id=33. If this link doesn't work, the website has customer service phone numbers. Hope this helps. Colleen Chase
2186961
I emailed the parent company and they gave me the customer service phone # in Canada to call. I did and a new cup is on its way. Customer Service line at 1-866-832-4843, from Monday to Friday between 8:30am and 5:30pm Eastern Time
91350
Yup. My cup broke - cracked at the base by the pulp chute. They replaced it within a couple of weeks by mail.
1067191
The bottle did not come with a cup. I'm not sure if you can buy one separately.
794310
Replacement bowls now available! Unfortunately, they are not available through Amazon, yet. http://www.khpet.com/thermo-kitty-cafe-replacement-bowl-set.html
2271623
Yes.. And I haven't seen where you can buy replacements. If it breaks I think you have to buy the whole thing again but it is really wonderful and I've saved a ton of money by not going to coffee shops
1678819
I don't have any or know of any replacements through the seller but I would think that you could find some either at the craft store or Walmart type places.
1974419
Dear Customer, Although we do not sell individual cups, we sell replacement cups in a set. Please note that each set contains 10 identical-sized cups (cannot mix and match). As the replacement cups are available on Amazon, please feel free to check the following link for further information regarding the replacement cups: http://www.amazon.com/gp/product/B004I19NHI Thank you, K.S. Choi Corp.
1845157
Follow up to other response. Vue cups are only hard to find in stores, not on line.
1752487
Yes, Google it and hopefully you will find a place to get a replacement. We were lucky with our previous coffee maker, as a local hardware store ordered 2 for me before it was easy to get parts on the internet. Good luck, Im sure you will be able to find one.
1293576
I would contact the place that sells them in Seattle - Visions Espresso Service. Good customer service.
497626
no. i called the customer service and the rep told me that she has received many calls about the cups but at this time the cups do not fit this model. I asked if the company planned on making cups to fit this line and she says no idea at this time.