is the heating element being consealed ? am worry about the rusting part
617443
It's concealed. I've been using it daily for 1.5 months without any problem.
617444
Yes, heating element is a stainless steel. I use this model a few month already and don't have problem.Before that I used similar model other brand for a lot of years-didn't have problem too.
617445
The heating element looks like a stainless steel plate, but not water tight. There should be no rusting if you don't dump water onto the plate. It is very easy to keep the plate clean actually, since the kettle is cordless.
617446
The heating element is a stainless steel plate at the bottom of the pitcher. I am not worried about it rusting. Eventually some scale may build up, but that can be cleaned. I've been using the kettle for 3 months and i think it works great. Heats very fast and made very well.
894535
my burner has discolored but no rust.use it every day,once a day. works fine.
1200579
I have never had a problem with rusting. I use my water boiler daily. I've never had to deal with customer service.
864888
This is our second Kettle. The first one lasted for many years before it needed to be replace. I checked our latest one (which we have used for several months) and there is no rusting on the vent straw. Not sure what would cause that. Perhaps it's the water? Just a thought.
2070213
The heating element is in the bottom of the pot on the outside. It's up and recessed, water can only get to it if you were to immerse the pot in water (which you would not want to do).I see another poster mentioning a "metal pole that sticks up on one side"...mine doesn't have that.
633100
I have two of these heaters and never noticed that problem. I don't think it is normal, maybe the wire got damaged. I would exchange it just in case.
670318
Make sure the threads are not rusted...this could lead to a dangerous leak!
2036020
my heating element went out after 18 months. I replaced it and haven't had any problems since (4 years now).
932946
I have never repaired one of these but basically there is going to be a thermal fuse in series with the heating element. Odds are that fuse has activated by open circuit /defect. It's a common problem with devices operating near the fuse threshold. You would take it out, read the rating marked on the side of it, order a replacement on an electronics supplier website like Digikey, then put a new one in. It needs to be brass crimped on due to the heat, not soldered.
1925134
Mine has not rusted after over 2 years of use. The area which comes in contact with the electric boiler tends to crust up hard water after every 3-4 weeks, but it's definitely not rust. What we have found to work well is to squeeze a half lemon into the pot with some water and boil it for 10 minutes and the hard water crust comes off by itself.
253646
Only have 1 "seam" where the base is attached. Have not seen any rust! I would call them and discuss your problem. I had a question when it was first delivered and some guy answered ghe phone and was very helpful and nice. I got the phone number from their website.
891450
No the heating element is recessed and I have had two of these and both quit working after about a month
1815459
No, the heating element is not exposed. It is somewhere inside where you cannot see or touch it.
95681
We've not had this problem. I'm sure I don't need to say it, but perhaps a good filter cleaning would help. Maybe there's some manufacturing residue on it or something like that. I hope you're able to resolve this issue because it truly is a great heater.
1848590
i have mine for more than a year and have no complaints. if you want to prevent rust don't clean it in a dishwasher.... this is the only advice i can give
578236
It's stainless steel but warms against leaving water inside because rust is a problem.
1267859
Mine got a little tight, I may have put it away wet and caused some rust. I lubricated it lightly with penetrating oil, worked it in for a while, and now it works as good as new. If you're worried about food safety, you could try the same with mineral oil, but the penetrating oil is thinner and will be easier to get it worked in.