The model Number on the back of the dehydrator indicates I have chrome shelves. However, I ordered stainless steel shelves. Please help. Also, the instructions say there is a warranty card in package but I could not find one. The model Number on the back of the dehydrator indicates I have chrome shelves. However, I ordered stainless steel shelves. Please help. Also, the instructions say there is a warranty card in... » Read More The model Number on the back of the dehydrator indicates I have chrome shelves. However, I ordered stainless steel shelves. Please help. Also, the instructions say there is a warranty card in package but I could not find one. « Show Less
624431
I called their customer service and asked about the particular product I ordered. In my case, they don't even make the unit with chrome shelves in the size that I bought.
624432
Hi There, you are correct. My unit is labeled stainless steel on the back, I just checked for you. Call the company immediately tell them to send you the stainless steel racks and a return label for that box so you can put the chrome racks in it and send them back. Ask them to also send you a warrenty card with the stainless racks.Good LuckLorraine...P.S> I LUV my dehydrator and you will too.
1268055
It's because the grill is made by chrome. Some say that it doesn't rust but I believe the metal taste can get into the food with the time. If you notice the dehydrator made with stainless steel grill are more expensive.
2192212
I'm concerned, too. There are two products identical to each other, one chrome and one stainless steel. I want the stainless steel model. But this one's 1-Star reviews show it listed as "Stainless Steel Finish" and rusting. I just have no idea what to believe.
1749066
I have been trying to find out for you. Is that Harvest maid by Nesco? if so, and the name is correct they must not be making it anymore or changed the name. But if it Nesco and the FD-1000 is correct according to their information these are to fit it. Check out: http://www.nesco.com/products/Dehydrators/Add-a-Trays/Add-A-Tray-FD-1000-1010-1020-1040-Set-of-2-White-15-1-2/session_f28df1efff7d/ I hope this can help you.
131721
I don't know about that - you would have to ask the manufacturer. On another note, I was very dissatisfied with this product and it is now just sitting in my cabinet. I got no real assistance from the company and certainly no money back guarantee.
906617
Strange- no its definitely chrome. We accidentally ordered two and the seller wants to charge us a restocking fee- let me know if you'd be interested in buying from us- we'd give you a discount from the regular price.... But as far as the hand held goes- we like it a lot. It has nice pressure and has a good weight in your hand. We can send you photos of our installed one as well as the extra one we have if you like.... Garrpat@aol.com Thanks!
1360684
Thanks for your question. Yes, the Excalibur Stainless Dehydrator with clear door does include a 10 Year Limited Warranty from Excalibur when purchased from an authorized retailer such as Harvest Essentials.
654810
Good question. Nobody seems to know. I ordered a BCC and received a BC and the seller claimed there was no difference and actually was unaware of a BCC version. I noticed that the BCC descriptions claimed stainless steel, but BC did not. I was afraid BC stood for "brushed chrome". However, when i received the BC version, it is stainless, and says so on the box. I did look into it and found some references to the BCC version being one that complied with Canadian safety standards. Maybe why there's an extra C? Regardless, we've had the BC for a few weeks now and love it. We had an older version Cuisinart grind and brew. this one is a great improvement.
1592817
Thanks for your reply. I was actually looking for the manufacture date on the back that is required by law for the unit being sold on Amazon because that is the date when the deterioration begins, not when you screw on the wall.
111483
That was my second route to handle my issues . I called the "Manufacturer". . They informed me that they don't produce any models with the model # I read to them from the tags. I also gave them the serial # ,and was informed there was no such number allocated from their company. Both these tags were said to be fraudulant... So of course their was no warranty to go back on. I truly hope you look to purchase a purifier somewhere else to avoid what I had to go through.
1913923
Hello, Thank you for your question. Our dehydrators are warrantied against faulty workmanship and defects for 1 year from purchase. Our dehydrators will be repaired or replaced at discretion of Raw Rutes, LLC.
960157
It only comes with two, but if you call the manufacturer they will send you another one. I just spoke with them because I'm trying to replace an older model and wanted to get the same thing. This is the replacement model, but mine had three metal shelves. Their number is 800-325-8351
7890
Whoa, I hope not. I just inspected mine and I don't see any warning labels. However, my container is from last Ocrober and doesn't look like the one in the pic.
2034995
I sent that one back. It is very cheaply made. I sent one back and then they sent me another and that one was just as bad so I sent that one back. I did have a shelf in it. Good luck.
1574121
When we bought ours they were out of the chrome so upgraded us to the stainless. I would recommend the stainless very much. We love it so much we helped buy another as a shared gift.
1943830
I think it's chrome-plated. At least it looks different from stainless steel rack (which I have as a shelf in my dehydrator). Not stainless steel for sure.
241784
It looks like what I purchased and I love it. Very sturdy and well made. Does a wonderful job and cleans up easy. I would check out the website:www.lemproducts.com or contact their customer service. There is no model # on the box which I keep it in and all my paperwork is packed. Sorry I couldn't be of more help. Good luck and if you purchase this machine, I don't think you will be sorry.