I broke one of these cups. Is it possible to buy another (just one?)
644184
I don't think it is possible to buy one cup. You might find something similar at Pottery Barn that can be bought individually. Good luck.
773645
I have the same issue. I use one cup more than the other 3 and after one month of usage the metal handle popped off. I tried to put it back but it would not stay on. I'm trying to contact the seller but I don't know how to?
101976
I wrote to them when mine cracked on the "seam" made during manufacturing.. right dead center of the spout and they sent me a new one right away. If that is where yours is cracked they will replace it for free. If it is not due to manufacture defect, then yes, you can purchase just the pitcher. Be sure you choose the right model, don't go by appearances. Use the model number of the machine to find the right pitcher. Best of luck.
2259812
you can add the equivalent of the cup size you are using. I typically use two cups just in case I want a second.
1380244
In October the customer service person for this company told me the cup was out of stock and it would be sent to me when they came in. It has still not arrived. My cup arrived broken. You can call the number on the instruction book and maybe you'll have better luck. Good Luck
1752487
Yes, Google it and hopefully you will find a place to get a replacement. We were lucky with our previous coffee maker, as a local hardware store ordered 2 for me before it was easy to get parts on the internet. Good luck, Im sure you will be able to find one.
1235963
yes, but, I would not recommend this product anymore. I have gone thru two cups now. both shattered, one by bumping lightly, the replacement shattered when i put ice in my tea one day. very brittle material and thin. sorry
694515
I broke a bowl too. You can't order a replacement, as far as I know. I looked and looked, but I ended up ordering another whole set,
359846
I emailed the parent company and they gave me the customer service phone # in Canada to call. I did and I have a replacement cup on the way! Customer Service line at 1-866-832-4843, from Monday to Friday between 8:30am and 5:30pm Eastern Time
1218950
I think you could also buy Aosept Disposable Cup & Disc as an alternative :)
1188336
I'm not sure, mine were damaged as well along with some other espresso cups I bought....I just figured that I could return them but I didn't think it was worth the hassle.
1520791
I am not aware of a way to take them apart. One of the two cups developed water between the two walls and was of no good to us. I do not recommend these cups.
1546665
I ordered this set but I am not sure how you would order extra cups but most certainly you will need to reach the company where you bought them from they will tell you. Look at your order and it should say how to contact them.
2168791
When mine broke in a move, I was able to get one, but that was back in 2002. These are tough to find now, since Krups stopped making them, and no one seems to make a universal replacement in the 8-cup size. Your best bet is to look for NIB products on eBay. Include "985" in your search, to make sure you're getting the right model number.
756491
I would call the company that makes it. See if they can send you another one.
1797952
Unfortunately as I learnt only this morning, the carafe does not separate from the holder. So if the glass shatters, it can't be replaced.
501994
Yes, Mary, you can get a new one. (Mine broke, too, after just a few weeks of use when I accidently tapped it on the side of the sink while washing it. Maddening!)Go to the Zojirushi website (which I warn you is not user-friendly), so you may need to search around a bit. They call it a "Coffee Jug", SKU 8-ECA-P370. Price: $14.50, plus shipping. The link is http://www.zojirushi.com/user/scripts/user/product_list.php?model_id=33. If this link doesn't work, the website has customer service phone numbers. Hope this helps. Colleen Chase