I bought this item but my printer recognized it as an non original and does not work.what is your suggestion?
625167
The package of ink contains a piece of paper with detailed instructions on how to configure your printer. Follow these instructions to a tea, and you will not have problems.
625168
Mine did that at first but it said continue I think and when I pressed that it went ahead and left me use it. Good luck, my printer is a Epson XP310, if it gives you a warning and offers any other answer click on that and see what happens. Linda
625169
Even though the printer may recognize it as non-original most printers will give you the option to proceed anyway. My printer does this and provides a warning that performance of the printer with this ink is not garaunteed. I've had no issue using the ink with my Epson XP-410 and the performance of the printer with the ink has been great.
625170
My printer asked me if I was sure I wanted to use them, I answered yes and it worked. If you don't get the dialog box asking this I have no idea what to do. Other reviewers advised me of this, and my printer worked fine..
625171
I am not sure. You might try removing it and trying again. I read in the reviews that happened to some people. I was lucky mine worked perfect without any problems. Good luck!
625172
My printer said the same thing, but I went ahead as if it was a normal ink carridge and it worked just fine. Don't let the printer tell you what it wants, tell it what it is getting and move ahead.
1916761
If you already have the printer I would suggest contacting HP tech support. If you haven't bought this printer and are looking to future parts replacement, I would suggest buying a printer with better reviews.
2097474
check what your printer is on. The printer can usually work it for you. Brenda
994025
I had the same problem. In my case, it wasn't the cartridge. I eventually purchased another printer.
52000
it would not register and would not print . i followed the directions but do not have much patience so i purchased a new cartridge hope this helps Rick
1552535
My printer is different(dcp-7065). When I installed, I used the old cartridge holder and only replace the toner cartridge. There is a small paper in front of cartridge head(printing), make sure you pull it out. Thanks.
1152422
I wish I could help you. It is not a good printer, I have other problems. I wish I had returned it.
2210605
You can try cleaning the print heads (google the model of your printer along with "cleaning print heads" and you should be able to find instructions") and try a better quality ink. It may or may not work. It did not work for me. I ended up having to replace my printer after using this poor quality ink. Good luck to you!
86465
It did not work for me. I have a different printer but I think these things are a gamble. Good Luck.
87121
You can't, period. It is a defective product, bad microchips or something. Toss it and get a new, different printer.
1564581
mine did the same thing, I calibrated, cleaned the printhead, changed the printhead and put brand new ink in it and it still didn't work. I am on my 3rd Kodak printer now from the company and it started doing it again. I am switching brands.
1841205
05/13/2014 I called Epson about this, because the printer looked like a good deal. I found out that the problem has been addressed with new units. If you order from Epson it will be a newly engineered unit. If you order from another source it might be an old unit. Maybe you could check the serial # with Epson
1763464
have you tried a new printhead? you can get them on amazon or ebay for about $18. got one recently for my printer and it prints like new. if you're thinking about a new printer though - go for it. this kodak is a pain in the ass.
1678432
My cartridges had same issue. When I compared print nozzle to original I realized it was defective. I immediately returned for refund.
1297305
We had the same problem with the first one we bought and had to return it to the store. Ordered another one (exact same model) and it has worked beautifully. Have you tried actually replacing the cartridge? aIt could be that you have a faulty cartridge rather than a bad printer.
403962
Hi John, the cartridge are supposed to be "plug and use", if they are not being recognized by the printer, contact the seller, they should be fine to replace them for you. It happend once to me on one black cartridge, the seller asked me to trash it and he send me a replacement one that worked fine.
759999
Your printer is probably not recognizing the generic cartridge because the printer manufacturer wants you to buy the OEM cartridge. Go to the internet to see how to reset your printer.