teflon finnish on CSK 150 skillet: Could I send it back to you for a new coating?
645147
Depends if the model is still in production, warranty covers finish I think. I just tried to have my ERS-12 replaced, same thing - finish is bubbling/flaking after 2 years. They said they would only give me credit if I shipped it back, because it was no longer made. Warranty expires 12/02/12, But I got such a good price on it it's not worth returning, I would have to pay to ship and get little credit then have to buy a new pan from them at full retail. No more Teflon electric skillets for me - Stainless steel only. It's not worth the risk, I have a $70.00 pan still under warranty that is pretty much useless now. M- Look for this video review on Amazon- csk - 150 I returned this skillet after finding out their warranty policy on their older units (ERS-12), I will "stick" with stainless steel units only. Nonstick skillets are to risky at this price point, and you may not get a satisfactory warranty when your unit gets older. If your older skillet is upgraded or discontinued, whatever sale price you paid (minus shipping) will be credited to you. Then you will have to buy a skillet from Cuisinart, forcing you to pay full M.S.R.P for a new one. They will not exchange it for a similar unit, leaving you in a tough situation. ERS-12 in video was rarely and properly used, about 2.5 years into warranty, 1cleverchef- AOS Culinary Arts, AAS Hotel & Restaurant Management
1456698
Thank you! I had the same problem myself... misplacing the packaging. Could you also provide the care instructions for the pan?
2254088
Usually limited means that under normal use, it will work well. Normal defects would be if the coating falls off or the handle falls off. Using the pan as a hammer or leaving it on the burner on high when nothing in it is user error and will destroy it. Also, even though it is a harder finish, using a knife on the finish whilr cutting an item or scouring it with cleanser or scotch bright will destroy it. This would not be covered by the warranty.
716488
That doesn't sound like your pan was properly sealed or finished. You should be able to use nonabrasive scrubbies and the pan should be like new. I've used mine for years and only had issues when someone used them on high even after they were told these pans don't need high heat. If you follow Pinterest do a search and you might find a cause and/or diy fix. Good luck and I will add any ideas I find.
1248535
probably kinda late not but there are pans from Nordic ware which are not too bad. I just bought some that by Chicago Metallic and they seem better than the nordic ware. For the pan the company sends with the unit, I would rather they reduced the price of the oven as the pan is about the worst you could get.
1123551
Did you season your pot before the first use. Google seasoning a Dutch oven and it will give you instructions. I think that is why you have the residue. Also follow the maximum temperature for cooking in the skillet. Don't get worried though because you will be okay.
789340
Dear Nancy, Thank-you for your inquiry. The best lead I can give you for the absolute answer would be to contact Pauli Cookware directly at Pauli@PauliCookware.com. Thank-you again fro your inquiry. Kevin Mysecretpantry.com
2021868
No problems with the Teflon but I've been so incredibly disappointed in this machine I really don't use it much anymore :(
1773372
Go to the online site of the maker of the skillet. They should have the replacement parts available. Good Luck.
1465637
I believe the enamel coating inside the pan prevents that from happening, but you should email Le Creuset and ask them about that for proper confirmation.
1099252
I wouldn't know for certain - sounds like it could be oxidation. You could ask for a different pot. I use mine every week, but it had no marks brand new. It has a few pencil-point sized black dots now but it has had burned food when I did not watch it closely and had the heat too high or was cooking something too long by multi-tasking. The dots don't worry me, but if your pan came to you in that condition, I'd ask for a new one. Contact amazon. They can tell you how to send it back and get a new one. They have return labels you can print out. Whenever I have called them with a problem, they promptly call me and I have resolved every one of the few problems I have had. I hope I was helpful.
2012937
It is not a Teflon coating if that's what you're worried about. It is the old fashioned enamel on steel coating found on most roasting pans. I suggest that you go to the Oster web site for exact specifications.
96865
I think they've remedied that problem. I had one of the earlier models (finish flaked off) - the replacement pan they sent had a thicker enamel . Worked fine !
913266
I had an experience about a year ago with a 8" scanpan skillet non stick surface sticking very bad. I called the number on the warranty. I had to leave a message, but my call was returned within 24-36 hours. At first the representative insisted that I had done something to cause it to stick. I was very firm in my argument that I had followed every instructions that had been recommended when cleaning and ensured to let cool b4 cleaning my pan. The representative gave me a couple of suggestions to try. Neither worked to keep the pan from sticking. Finally after being very very firm, I was sent a brand new replacement skillet. I encourage you to be firm and stand your ground. These pans are worth the money!! I had an experience about a year ago with a 8" scanpan skillet non stick surface sticking very bad. I called the number on the warranty. I had to leave a message, but my call was returned within 24-36 hours. At first the representative insisted that I had done something to cause it to stick. I was very firm in my argument that I had followed every instructions that had been recommended when cleaning and ensured to let cool b4 cleaning my pan. The representative gave me a couple of suggestions to try. Neither worked to keep the pan from sticking. Finally after being very very firm, I... » Read More I had an experience about a year ago with a 8" scanpan skillet non stick surface sticking very bad. I called the number on the warranty. I had to leave a message, but my call was returned within 24-36 hours. At first the representative insisted that I had done something to cause it to stick. I was very firm in my argument that I had followed every instructions that had been recommended when cleaning and ensured to let cool b4 cleaning my pan. The representative gave me a couple of suggestions to try. Neither worked to keep the pan from sticking. Finally after being very very firm, I was sent a brand new replacement skillet. I encourage you to be firm and stand your ground. These pans are worth the money!! « Show Less
1564417
I purchased from Amazon, when I had a problem Cuisinart replaced my CSK 250. I don't think they would do that if it had been a knock off. Understand, despite claims, non-stick eventually deteriorates regardless of how careful you are with the pan. I use my pan about two times a week, and it still looks new. It will eventually fail, I am ok with that, just don't buy into any non-stick being a forever pan.
31890
It's a non-stick coating of a higher quality than I've had on any other non-stick pan. I'm not sure if it's Teflon. You could conceivably use metal utensils-a smooth metal spatula probably would not scratch it, for example-but non-metal (silicon, wood) is probably preferred.
2264009
I bought this skillet to replace one that warped. I assume it warped from using it on "Hi" heat when it is suggested by the manufacturer no to do this.