if there is a warrantee problem say 6 months later who do I go to to handle it? amazon? the seller? or shorai directly?
625887
I have not had to use the warranty. But before buying the battery I did call the Shorai customer service number to ask kind of nutty question about whether the battery had a issue with overheating like the batteries on the Boeing 787 (They were lithium batteries too). They assured me there was different materials used. I also asked about warranty issues and the woman said that a problem battery should be returned to Shorai with the original purchase receipt.
625888
At six months, I'm sure you'd have to go to Shorai. BTW, mine's been good. Thought about buying the special charger, but decided not. I think I will buy one for my Harley, too. The weight reduction is nearly incredible compared to lead acid. .
625889
Shorai is the warrantor. Mine's been good as a starter for my generator. The small size (energy density) is phenomenal. No special charger required. I think I'll get one for my '87 Honda Magna as well.
625890
I had problems with my battery and had to ship it back to the 3rd party seller for a refund.
276819
Amazons are NOT COVERED BY WARRANTY. call em and ask. Bowtech said they don't know where Amazon gets these bows from....
1387924
If you purchased it through DealCutter, your purchase would be fulfilled by Amazon to claim 24-months warranty. So you would need to contact Amazon customer service. If you purchased from other sellers, you probably would need to contact the seller directly.
97747
I would contact electrified first. They're SUPPOSED to honor the warrantee. I didn't feel like dealing with them so I just contacted Amazon. They sent me a return address and credited my account right away, no hassle at all.
1735946
in all honesty this company seems to have HUGE issues. we need to get the word out more.. id file a complaint with amazon and the BB. file complaint with state attorney general... all these people can get you money (maybe?) after the warranty is done.
1946428
Hopefully Amazon will honor it since the "Warranty Card" included with the manual is a poorly-written and ill-formatted translation that offers no contact or return information. However, it does specify in vague terms that the warranty is only valid for one year from the date of purchase and covers manufacturer defects only (at their own discretion). The 24 month claim must originate elsewhere. I'm assuming, given its price and lack of instructions, that I'm on my own to fix it and/or replace it regardless of when or how it fails. If Amazon honors the warranty, I'll consider it an unexpected bonus. Hopefully Amazon will honor it since the "Warranty Card" included with the manual is a poorly-written and ill-formatted translation that offers no contact or return information. However, it does specify in vague terms that the warranty is only valid for one year from the date of purchase and covers manufacturer defects only (at their own discretion). The 24 month claim must originate elsewhere. I'm assuming, given its price and lack of instructions, that I'm on my own to fix it and/or replace it regardless of when or how it fails. If Amazon honors the warranty, I'll consider it an... » Read More Hopefully Amazon will honor it since the "Warranty Card" included with the manual is a poorly-written and ill-formatted translation that offers no contact or return information. However, it does specify in vague terms that the warranty is only valid for one year from the date of purchase and covers manufacturer defects only (at their own discretion). The 24 month claim must originate elsewhere. I'm assuming, given its price and lack of instructions, that I'm on my own to fix it and/or replace it regardless of when or how it fails. If Amazon honors the warranty, I'll consider it an unexpected bonus. « Show Less
1178620
I would contact my seller. He provided me a phone number and email address in case I ran into any problems. On your Amazon invoice there should be a plae to contact seller
482211
I would call and ask the place you bought it from..I haven't had any problems with mine at all.
697053
I always contact the seller and they should get back to you. If they don't call Amazon's customer service.
1288234
I emailed squaretrade on 6/27/14 and got this response: "From: Warranty Help <warrantyhelp@squaretrade.com>Reply-To: "warrantyhelp@squaretrade.com" <warrantyhelp@squaretrade.com>Date: Thursday, June 26, 2014 at 11:07 PMSubject: Regarding issue: 0005916009[ ref:00D36mMq.5001400000kVfN4:ref ]Hello ,Thank you for contacting SquareTrade.You are able to purchase the item from anywhere and can still purchase the warranty through Amazon.Hope that answers your question!You can also reply to this email or call 1-877-WARRANTY (1-877-927-7268) US & Canada only, 24/7.Thank you,FrankieSquareTrade Care Specialist" I emailed squaretrade on 6/27/14 and got this response: "From: Warranty Help <warrantyhelp@squaretrade.com>Reply-To: "warrantyhelp@squaretrade.com" <warrantyhelp@squaretrade.com>Date: Thursday, June 26, 2014 at 11:07 PMSubject: Regarding issue: 0005916009[ ref:00D36mMq.5001400000kVfN4:ref ]Hello ,Thank you for contacting SquareTrade.You are able to purchase the item from anywhere and can still purchase the warranty through Amazon.Hope that answers your question!You can also reply... » Read More I emailed squaretrade on 6/27/14 and got this response: "From: Warranty Help <warrantyhelp@squaretrade.com>Reply-To: "warrantyhelp@squaretrade.com" <warrantyhelp@squaretrade.com>Date: Thursday, June 26, 2014 at 11:07 PMSubject: Regarding issue: 0005916009[ ref:00D36mMq.5001400000kVfN4:ref ]Hello ,Thank you for contacting SquareTrade.You are able to purchase the item from anywhere and can still purchase the warranty through Amazon.Hope that answers your question!You can also reply to this email or call 1-877-WARRANTY (1-877-927-7268) US & Canada only, 24/7.Thank you,FrankieSquareTrade Care Specialist" « Show Less
860386
Best thing to do is contact Corsair and ask them about their warranty and if it's global or not. For the first 30 days amazon can do a replacement or refund but after that's it's up to Corsair.
343995
The buyer should contact Amazon, or if Amazon suggests it, the company Amazon obtained it from. Knowing Amazon's reputation, I am sure they will replace it for you at no cost.
1547589
just click on the seller's name and then contact the seller. if unsure go chat with an amazon representative
1610541
Call Amazon's customer service. They are excellent and will help you however they can.
921525
Just have your amazon order number and shipping info available, I recently got a replacement for the same type of problem.
27489
I contacted Amazon Customer Service. There was a warranty on the item and they requested a refund for me.
1011353
Same thing happened to me after about 6 months. There is a guarentee and I requested my money back. They would also replace it. THey were excellent about it too.