What is going on with the Alert system. This is the second time in the last 6 months availability of these cameras has plummeted. Is Logitech planning to phase out this system?
614934
I agree, I am having the same problem. I don't want to invest any more money in the Logitech brand of security cameras if they are phasing out support for them. I placed an order for the Add-On 3 months ago and it's still out of stock. No one can give me an answer when they will be back in stock.
2137109
Mine were purchased in 2012; I'm not sure when Logitech took over UE. I can tell you that customer "service" was very difficult to deal with and hard to get in contact with. Everything was by email and it took them days to respond back as we dialogued back and forth. They've lost me as a customer.
1647038
logitech alert cameras were perfect for this very thing. You did not have to pay to have your OWN recordings. It wasn't wifi, instead it used the electric lines in your home to transmit the signal. It was a great system except for a few bugs. They discontinued that line for whatever reason and I cannot find any other system that will do everything it did. (it just needed wifi). But having to buy a subscription is absurd and seems to be a bad habit these days with companies wanting a continued revenue stream. One day they will realize people are tired of paying for a subscription for everything they do. logitech alert cameras were perfect for this very thing. You did not have to pay to have your OWN recordings. It wasn't wifi, instead it used the electric lines in your home to transmit the signal. It was a great system except for a few bugs. They discontinued that line for whatever reason and I cannot find any other system that will do everything it did. (it just needed wifi). But having to buy a subscription is absurd and seems to be a bad habit these days with companies wanting a continued revenue stream. One day they will realize people are tired of paying for a subscription for... » Read More logitech alert cameras were perfect for this very thing. You did not have to pay to have your OWN recordings. It wasn't wifi, instead it used the electric lines in your home to transmit the signal. It was a great system except for a few bugs. They discontinued that line for whatever reason and I cannot find any other system that will do everything it did. (it just needed wifi). But having to buy a subscription is absurd and seems to be a bad habit these days with companies wanting a continued revenue stream. One day they will realize people are tired of paying for a subscription for everything they do. « Show Less
2021522
I returned this product because the IP cameras will lose all wireless configuration after they are powered off. I am using Logitech's security system. You just plug in the camera's power adapter in your wall socket, then the camera signal will be transmitted to a receiver adapter (comes with the system, you plug it in your wall socket as well) via your power line, the receiver adapter is connected to your router. Here is the product Logitech Alert 750e Outdoor Master Security Camera System with Night Vision (961-000337) (Discontinued by Manufacturer) it is more expensive, but is very stable and good quality. I returned this product because the IP cameras will lose all wireless configuration after they are powered off. I am using Logitech's security system. You just plug in the camera's power adapter in your wall socket, then the camera signal will be transmitted to a receiver adapter (comes with the system, you plug it in your wall socket as well) via your power line, the receiver adapter is connected to your router. Here is the product Logitech Alert 750e Outdoor Master Security Camera System with Night Vision (961-000337) (Discontinued by... » Read More I returned this product because the IP cameras will lose all wireless configuration after they are powered off. I am using Logitech's security system. You just plug in the camera's power adapter in your wall socket, then the camera signal will be transmitted to a receiver adapter (comes with the system, you plug it in your wall socket as well) via your power line, the receiver adapter is connected to your router. Here is the product Logitech Alert 750e Outdoor Master Security Camera System with Night Vision (961-000337) (Discontinued by Manufacturer) it is more expensive, but is very stable and good quality. « Show Less
454805
This happened to us too. Warranty is only good for a year. But unplugging the camera and plugging it back in seem to fix the issue for us.
944236
This is also happening to me and I was trying to find a parent unit replacement when I found your post. I'm also out of warranty at 2.5 years, so I know Motorola won't assist. I was hoping to find the parent unit sold alone, but I guess it had to come linked to a camera, then, can I link my older cameras to that system?
636523
you dont fix it - what you must do if you dont want a wide ratio u grab tape and turn the cam sideways. Logitech makes very cheap cameras, so im not surprised. i have the same exact camera as you and i dont have this problem, but since urs is faulty, just make due - not worth customer service headaches.
426133
Dean, the only sofeware I have found is the software that came with the cameras, but I hate it! Did you not get the disc when you bought the cameras? If not, I would be happy to send you one, I have 12. I find the cameras to work well, but the software terrible and have not found anything else compatible. I understand the cameras are now obsolete. THe company went out of business. Should you find something let me know,please. tnt6125@aol.com. thanks Tom
52110
Same here, it's 10 months old and the sensor is broken. Seems to be a trend! Anyone contact the company about fixing it or warranty info?
1070830
No it's not. I had to call First Alert directly, to obtain the respective single camera. I'd recommend calling them. Good luck!
2117813
I no longer recommend Logitech equipment. All of my units no longer work properly. They're less than 2 years old.
194910
Bob, did you ever find out? I just ordered the camera and want to know the same thing! Thanks for any help.
2167031
I am having major problems with this camera running under windows 7 32 bit version. Apparently this is a known issue with Logitech. When the drivers are installed, my system doesn't recognize or read or write to other periferals plugged into my other USB ports. But the strange thing is that the webcam worked well even though my system was unstable. Go Figure. I also get the "Blue Screen of Death" and a system dump every time I shut down the computer. The error log pointed to the webcam drivers. After uninstalling the drivers, all became stable again. I was able to recreate this issue every time I tried re-installing. I called Logitech tech support and got an incredibly unhelpful person who told me it was a known issue but not their problem and told me to call Microsoft. I did call Logitech back again and got a support person who seemed to want to be helpful but wasn't. I'm returning it.
2152322
If you have not purchased this camera yet I would advise not to do this. It has been servicing for 1 week. As other customer wrote, after batteries discharged and were replaced with new ones the camera didn't switch on and doesn't react on any action. My request to the shop remained unanswered. Regards
281868
Good news! Logitech has upgraded their software within the last month (Nov 2013) to support up to 16 cameras. I had been running with the maximum 6 cameras and I just added one and ordered 3 more.UPDATE AS OF 2 FEB 2014. After several months waiting for my order of add-on cameras they finally arrived. I now have a total of 12 cameras operating on the system. I did this after being advised by Logitech tech support that the system can now handle up to 16 cameras. I am operating 12 at the present time and they work flawlessly.
413890
I think it's more the fact that these appear to be discontinued by Logitech. At least, they're certainly not advertizing it on their site anymore.
949880
I don't think there is a way to set up an alert but the camera status changes to "offline".