I bought this combo and the thermos is constantly falling out when the handle is up and in the locked position. Am I doing something wrong?
614399
That's happened a few times with mine. I solved it by A: not being too rough with the lunch box once it's loaded, making sure the lid is on and locked properly. If this doesn't take care of it, do what I do and just take a folded table napkin, (fabric). Place it on the very top of the tray lid before you place your thermos in the trough. This closes the space between the thermos and the handle so it really can't fall out. You must be off roading or something though. Hope this helps.
614400
I asked my husband if he ever had this same problem and he said that he did. He said that sometimes it stayed in and sometimes it would fall out. I'm not sure if it is really supposed to be "locked in".....or if it is just supposed to cradle the thermos.
614401
The handle on your box may be worn out letting it slip out if the end if the box, mine was
614402
nope, mine does the same thing. (Although after a while you become adept at carrying it around.)
614403
I dont think you are doing something wrong , mine locks in tight and i havent had this problem. As long as thermos is in its place it should not be able to come out. You might need a replacment
845493
I had the *exact* same issue. I learned by tapping the unit on the side until the handle jiggles up and down makes it much easier to then simply lift the handle off the top.**UPDATE Fe b 20th** Nevermind, it has now become almost impossible to remove the handle. I now loathe trying to remove the top since it could take anywhere from 3 minutes - 10 minutes... along with a bruised palm of my hand.
978541
If you pull the handle and nothing comes out.... It is time to insert the spare minikeg. I keep 2 just in case I am thirsty.
217773
I bought this and have had no trouble at all...Are you sure you put cup on safety mode...You have to sit it on and kinda turn it; it will lock in place. Hope this helps
1406375
Be sure that you've gotten the lid properly screwed on to the mug.... the threads can get crossed as the metal of the mug is harder than the plastic of the lid. Also, be sure that the interior knob is tightened down properly (this is the thing you can unscrew to clean out the interior of the lid... ). If all that is good, i'd have to say you have a defective unit. Mine doesn't leak a drop.
312692
Make sure the attachment is pushed all the way in, then turn the locking ring at the top of the handle. It can be difficult to turn!
1843610
Turn the locking handle 1 Turn at a time clockwise and latch it in tell it is snug, do not over tighten! If that wont work send it in, They will fix the problem....
739856
I would think they are defective and thermos should replace. The one I bought was for grandson to have hot food for his lunch. He loves it.
1420351
Is it leaking the 'air' at the point where the aluminum bottom threads into the black top? If so, I would (which you may have already tried) try to make sure that the inner "straw/stem" piece is seated/centered properly and the top is as snug (without breaking it, obviously) as you can get it. I've had the situation - where mine also leaked as it was pressurized and I had to take the top back off and re-seat the stem piece. Now that I'm more careful to make sure it's seated right, I haven't had any more trouble (and I use it all the time). Also, make sure there is no debris that may be keeping the seal from seating properly. Hope this helps. Good luck.
1480669
Hi - No, it shouldn't lock up you every time. I have had the same issue with the handle sticking on my end. Mine doesn't stick (or lock) all the time, just some of the time. I'm guessing there's an internal part that is not releasing properly after the handle is squeezed. I never returned mine because while it's very frustrating, it doesn't happen often enough. I'm sure if I was proactive and cleaned it to make sure the line wasn't clogged it might work better. Anyway, if the handle locks up all the time I would return it or contact the manufacturer. I hope this was helpful.
457037
I have the same problem. Two of my lids broke. I just emailed Thermos, so I will just have to wait and see what they say.
1194286
Not sure. You should be able to contact Thermos for a replacement. Since it just fell out, they may replace it for free as it should not have just fallen out. I have had mine for a few years and it has never fallen out. Thermos telephone # is 847-439-7821. Let me know how it works out.
1176943
They're all like that. Piece of very faulty engineering. Mine also leaks out the end of the handle, dripping coffee on the counter unless I remember to put something under it. 2 weeks ago, just short of a year I've had it, it QUIT.
445002
I wish I could help you. I never had that problem. There usually is a clip on the handles to keep them together. Good Luck.
1006014
I've never had this problem. The spout is a small opening and the cup seal is very tight. In fact, I have the mug beside me right now. No issues here.
474726
That happens when the lid gets misplaced... try rotating the lid... works for me..
939951
Same thing happened to me and I couldn't find just the lid. I had to fix it using epoxy and carbon fiber. in the meantime I bought a new one. They're great thermos!!