Help. No matter how much I tighten or not tighten the water overflows & makes a mess. What am I doing wrong?
651884
I had the same problem. Try replacing the rubber o-ring. Even if it's new, replace it. Seemed to work for me.
651885
I had the same problem. Here's what I did to fix it. After you fill it up, while the dish is filling, loosen the top cap for a second then tighten it up pretty tight. I think this causes a vacuum and it works like it should. Hope this works for you!
651886
make sure you have the base level leave the black cap on until you tighten the lid.
651887
Take out the little black gasket in the lid, wash it and dry it and then coat it in vegetable oil. It will make it seal.
651888
the top and the oring does not work, I have the same problem with mine, get refund!!!
651889
it will twist up in knots, find you a double layer galvanized waterer and no more problems !
651890
Make sure it is somewhat level. Keeping the bottom opening to the high side. When I tighten mine i just barely tighten it and it works like a champ. I also put vaseline on the inside of the cap to help when trying to open. Good luck.
609773
It should have a black rubber O-ring. Is it missing? And I was not impressed with this unit at all.
651891
Hi, I had the same problem for a few days.....finally I thought and thought and realized that the process works on vacuum seal. I majorly tightened the lid and the thing stopped overflowing! They should tell us that. Hope yours works well.
1331252
I have the same problem - i just twist & pull at the same time. It is even more difficult when there is water left inside because you are not to tilt it .
1492132
I had the exact same issue with mine. Make sure the quick disconnect is seated properly and the hoses aren't kinked. Also, taking out some of the sponges helps a little and increases the flow. That worked for me for a little bit. I eventually filed a warranty claim and within a few days API had sent me a brand new one and it has never leaked. You may need to do the same.
290056
I had the same problem and I don't know if it was a coincidence or not but after I gave it a good cleaning it stopped. Now maybe you can tell me how to stop it from leaking? It constantly drips and if I don't forget to watch it I end up with water all over my counter.
1743015
I'd say it's a defective unit. If you can't tighten it up, I'd get another one. Both mine are tight and work great.
433114
Mine does the same thing. I've used it all summer. I think it is supposed to be a little loose. Only drawback is that it collects rainwater... So be careful after the rain:)
227489
there is a plastic insert in the hose which regulates the flow of the water . maybe it has something blocking the flow . take that plastic insert out . maybe that might fix your problem
2228616
change the direction of the arms and then run water thru it...make sure they are turning in the correct direction in order for it to move forward...I've done the same..... also make sure that the stop underneath it is not triggered/stuck
1830289
I've had the same problem! It's impossible to get the water out too! Could there be a missing gasket? If you get an answer, please let me know. Thanks!
1799184
Possibly a defective unit? I think if you have good connections that do not leak, beyond that I would return the unit for another one. My unit has worked great from day 1.Good Luck, Dan
459223
Not only does it wobble back and forth on the base. It leaks...a lot. I've found no way to stop the leaking. I've tried changing the rubber seals to thicker ones, I've tried using different types of water seal gels and pastes...nothing. This thing just leaks. Mine is properly installed onto the side of a mason block structure. Screwed in with anchors.
1283509
If you overfill it, it doesn't produce mist and therefor the water level doesn't go down. Also, make sure you are using tap water, or as the hilariously translated directions say, water derived from the pipes.
997250
Yeah, mine has never been right since day one. For some reason it doesn't fit right on the top right (by the cab) and always lets water in. I was very disappointed but have just lived with it.
1048860
Try tightening it all the way. Make sure you use plumber's tape when you install it. I tightened mine pretty tight and haven't had a problem with the main or hand-held shower heads moving
692515
Perhaps you don't have a tight fit with the tubing you have. I haven't had any problems with mine. Good luck, I hope it works out for you.
2002320
I have the same issue and don't have a solution yet (other than cleaning up the leaked water each day). Does anyone have a solution?
1173642
Verify your intake house is tightened.Also check the gasket in the house intake at the pump end did not fall out.