how happened that you send Atdec Arm + Notebook Tray to Russia, but not this Pole? The arm was useless by itself. I just cannot mount it to the desk.
646407
Because there were assorted methods of mounting the arm available the items were sold as individual components. In order to mount mine to a desktop surface I had to purchase the arm as one item, the tube as a second item. You seem to have missed the fact. The pole is 39mm (I actually find 38.94mm) in diameter. Certainly a substitute can be imagined and constructed? Failing that find the manufacturer website and purchase the vertical tube mounting kit.
1134125
I had the same, waiting for the return email from CS. Mine snapped on the aluminum casing the joins the to black poles. It's a shame because the rest of the product has been solid, if they would have only gone with a thicker gauge on that connector. Going to ty coming up with a custom bind, maybe pvc, for the time being.
713736
My desk top is a solid slab so my problem was attaching it from underneath, not screws stripping. HOWEVER the side braces/tracks have now bowed outward causing one side to leave the track and I now have to have a huge clip holding it together. The cause? As far as I can tell it was resting my hand on the mouse/putting weight on it.
1929979
I will have an adapter that you can use regardless the pole diameter and you don't have to climb and it's mount on the side directly above the flag. Give me 24 hours and I will have on the market! You can see the picture on the customer images, the second on the left all the way to the 2nd row from the bottom!
65159
i bought this piece for my brother in law and took it to Turkey... I believe he also had issues with the adapters but was able to solve the issue. I know he is very handy and I dont know the details of the solution... I am sorry this is not going to be much of help...
1077446
Oooh, it appears they made a mistake. There should be a part (coupler, I think they call it) that is fixed around the pole in order for the "cone" not to slide down the pole: tehn you fold closed the cone over the coupler--on which it rests and holds. If the coupler (with its screws) was not in the package, you should complain and have the whole thing replaced or have them ship to you the missing part. Good luck!
95567
Don't feel bad, I'm in the same predicament. Only they did actually cover mine after calling and emailing everyone I could find to do so. It took 19 days to turn my computer around when they advertise 3. (not including shipping) Now that I have received it back, it is still broken. So, I guess I get to start the whole process again. Never again ASUS. Never again.
286720
Did you slide it into the side rails? I didn't realize there are two slots; one for the metal bottom then one for the plastic tray to go underneath. If that doesn't work I would send it back and ask for a new one. If you don't want to wait they sell them at petsmart. Best of luck!
1187148
oh yeah. and it's awesome - currently have 2 monitors on an arm, and 2 of these on the desk in front of each. apparently my video card will take another one... just trying to figure out where it would go! i had to use a different USB on my computer than the one i initially tried, possibly a power issue as noted in the other answer
1268206
So far, I cannot find a way to remove the arm. There is little to no documentation that comes with the unit, and not a whole lot about it online. I basically have mine (3 of them) VESA mounted but with the rear arm attached and the round stand attached.
245653
Our table top is 30" in depth. The arm is mounted on the back side of the table top. When the arm is fullly extended over the table top the entire keyboard tray out stretches over the table top. I hope that is understandable.
229389
The one I bought wouldn't arm either. I wrote to the company, they sent me via email the same directions that came in the box. I wrote to them again and asked for a video - they sent me via email a site in Chinese. I returned to product.
1336665
I'm sorry I can't help you. I ordered this for my husband and he hasn't put it in yet (it's been months). Perhaps the problem is the lack of mounting instructions?
1060844
Yes, Sorry for the late reply. This was a huge issue when I received it but I knew this going in. I moved to Alaska for work and nearly every single stand I selected was for some reason unable to deliver to AK. The stand is high quality but the glaring issue is my Amazon will climb down. I had to add barriers to prevent this but he will either figure it out or will choose to jump off and flutter down to the ground.
312590
The book they sent with it was for the wrong camera and the website doesnt have a PDF of the book available. As far as I tried I opened it up into a "L shape" and was able to rest it on the top of the monitor using the little rubber thing as added support. Cant get it to stay though if I bump into my desk.
1946164
Jessica, I would check the specs on the monitor stand( you probably already have) . I wish I could be more help as I currently am using the Monitor on its original stand. If you post a link to your dual arm stand maybe I can help or somebody else could look into it. The monitor is truly amazing. gluck Jessica
1653100
Same thing happened to me. I googled their email address and asked for a replacement "swing arm." They asked for the model # and had it in my mailbox in 2-3 days. Was very reasonably priced as well.