I couldn't charge the batteries when I first plug the charger in
626887
Had the same issue. Started charging by the micro usb port. Works fine now.
1144015
Good question...SAME THING FOR ME!! Good thing I bought 2 new batteries when I bought charger. Maybe Amazon could get an answer for BOTH of us!!
700385
I'm afraid I can't help you as this was purchased for a friend who's battery died. The charger was used over night then unplugged.
1848848
It's the wires. Try a different battery. If it continues to say, Connection Break, than it's your connection wires from the charger to the battery.Try a different set of those.They're pretty cheap; order some, and if the problem persists, I don't know what to tell you.But return the cables. you could just tell them they didnt work or something and get your money back so you're not taking a loss on that at least. :/
1083593
Either you connected it wrong, or you have a dead battery. The two lights should be indicating a problem with charging.
529518
Yes. I charged my replacement batteries with the original charger and charged my original batteries with the new charger. Both components work fine.
508363
Have your battery & charger tested. If ok, must be a bad connection and should be returned
641669
Just plug in the battery first, then plug the charger in. It won't work if you insert the battery after you plug in the charger.
2100816
Make sure the prongs aren't broken, or try unplugging the charger from the wall then put the battery in and connect it back to the wall. You might need to unplug/plug it in the wall everytime you need to charge your battery. Had the same problem
2196007
This may seem a bit obvious but ensure the battery is inserted in the charger the right way round. Assuming this is not the case, determine if the charger is faulty(if you bought a second battery this will be easy)I have had no issues with mine for the last year..
436663
Gosh, have no idea. I've only charged the batteries from a regular plug-in.
913939
Did you try more then 2 battery or a tester or battery in other charger sorry if it are charger send it back to us for refumd
2272975
If you just replaced the batteries with new ones. Go into the neato menu. Select "support" then Select "new Batteries" and put it on the charger. This option lets the Neato know to recalibrate how to read the power level of the batteries and charge. see if that helps. Otherwise, try plugging the charger directly into the port on the back of Neato and see if they charge that way to rule out that there is not something wrong with charging base itself.
2252135
Just put them in the charger, side by side. Batteries must be charged in pairs, either two or four at a time, and they must be of the same type. If they are not charging, one of them may be bad. Try switching one of them to find and get rid of the bad one.
1638929
It needs a new batttery, or the charger is bad.Check the volt output on charger.
213918
I failed to fully charge batteries before I started using it and it of course quit working. I went to battery place to try to find the batteries or see if they would even take a charge. They wouldn't at the store but when I tried them again on the charger that was provided, they charged up again. It is now working again.
412342
I have a problem, that might be related and I wanted to ask people as well. When I put the battery in the charger (I have two), most of the time, even though the battery is empty, the charger shows green light and does not charge. I have to put the battery in slightly elevated angle and push on it and then it will start charging. So maybe your batteries were not charged at first place. Also happens to me, that the batteries discharge if not in use for 2-3 days, so before use I always recharge.