When I turn off my mouse or disconnect the receiver I am unable to get the mouse to work until I restart my computer. How do I fix this?
615938
I never had that problem, but a couple things to try. 1: restart computer to get mouse to work again and then go to the windows update screen and click check for updates. Download and install if any related to USB devices. 2: restart computer and go into the bios setup and make sure the "plug and play operating system" and "USB Legacy Support" are both enabled. Not sure it will fix it but it's somewhere to start.
615939
That sounds like maybe you need to reinstall some USB drivers. If your on a windows machine, google "slimdriver", it's freeware and is really good at finding updates you never knew needed updating.
615940
Hi, I got the same problem as you when I first got that mouse. But I found out what happens to mine. So see if this is the same problem for yours too, if it is not then all got to said is "a return to the seller is rightful enough or you could wait for others answers. :)" Anyways let's get to the point. What happens mine is you need to put the on switch so close to the off switch just to make it to work. It seems that they make a poor job on the on switch. So, If you did this and didn't see the three second red light in the middle of the mouse, then it didn't work, but if it does work then, yes, this is how I make mine work and it still working like new even right now. :) Hi, I got the same problem as you when I first got that mouse. But I found out what happens to mine. So see if this is the same problem for yours too, if it is not then all got to said is "a return to the seller is rightful enough or you could wait for others answers. :)" Anyways let's get to the point. What happens mine is you need to put the on switch so close to the off switch just to make it to work. It seems that they make a poor job on the on switch. So, If you did this and didn't see the three second red light in the middle of the mouse, then it didn't work, but if it does... » Read More Hi, I got the same problem as you when I first got that mouse. But I found out what happens to mine. So see if this is the same problem for yours too, if it is not then all got to said is "a return to the seller is rightful enough or you could wait for others answers. :)" Anyways let's get to the point. What happens mine is you need to put the on switch so close to the off switch just to make it to work. It seems that they make a poor job on the on switch. So, If you did this and didn't see the three second red light in the middle of the mouse, then it didn't work, but if it does work then, yes, this is how I make mine work and it still working like new even right now. :) « Show Less
615941
Press the middle (wheel) button and the right mouse button simultaneously and the mouse will reconnect with the receiver.
615942
That is unfortunate, it is because your device is not getting paired with the machine. It never happened with me. Could you try using a different USB port. I do not know if there is any driver for the mouse that you could install.
615943
Mine doesn't work at all, whether I install the receiver it before or after I turn on my computer. This mouse is just a fancy-looking paperweight.
1047937
This is not a question, but what I'll try to help you anyway. If you lift the mouse off of you mode pad or desk or whatever, then it will stop functioning while you have it in the air. Once you set the mouse back down, it immediately begins working again. The laser only works when it is close to something.
1232273
unplug it. plug it back in. tern it off and back on via the little on/off switch on the bottom of the mouse. if none of that works get a refund.
2271324
Try this solution. I had the same problem, followed the advise and so far so good. Hope it works for you as well.http://verbalprocessor.com/2011/04/06/bluetooth-mouse-losing-connectionfixed/
214036
Thank you. My other port is occupied by a wireless mouse receiver but I have figured out a solution. Your post was very helpful.
1124068
IT WORKED FOR ME. My mouse stopped working and I didn't want to get one to tie up a USB port. So I bought the same model as the one that stopped working and it works with the built in receiver.
1392268
It turns off the PC, but when the computer is off, the usb interface that the remote receiver is attached to is not powered -- so it can't turn the pc on.
1944050
At least you had the mouse in the package, plug in the usb receiver its plug and play should work fine and turn on mouse
709231
I'd hope most likely you could get a replacement sent or if not maybe find a spare usb piece. if not that's just plain stupid because that piece is smaller than the tip of my finger. if I didn't use the mouse all the time and keep it plugged in my laptop, that usb would probably been long gone. Oh J Berry, this is how you program the mouse for any computer. First, open the door next to laser lens on bottom, insert 2 AA battery, and return and close lid over battery compartment. Okay! Okay, joking aside, insert USB plug into any USB port you have free(note: easiest to reach, seems to work great). Alright, turn mouse over and find switch which has 3 options; off, on with battery save(no lights), and ON( screw energy saver, this mouse is bomb), turn to either Ons. Bam mouse now works with you pc
501762
Hi, I had the same problem with the random disconnects, I tried quite of few things but could not correct. I stopped using the Bluetooth mouse.
324056
I don't have it in front of me, but I believe there is a tiny switch on the bottom of the mouse which turns it on and off. It's not the best quality mouse, but if it's not working, that might very well be the issue.
11303
Check the batteries in both, if that does not work reset both. If resetting mouse and keyboard does not work, try moving the Bluetooth usb connection to another port.
1971510
Usually the mouse goes into power save mode. Clicking a button pulls it out of power save. Hope this advice helps.
937472
The KB & mouse work off the same USB receiver/dongle, no worries. And it could go into one of the USB ports in the back of your tower, freeing up the front USB port. Good luck, Johnny N.
1455316
Inside the mouse battery compartment is a small wireless receiver that needs to be plugged into the computer's USB port. They seem to have left this important info out of the instructions, but once you do that and put in the batteries, it should work fine (the mouse has an on-off switch on the bottom also).
4156
Nope! Inserting the USB receiver into the mouse MAY turn the mouse off (can't tell), but the keyboard is always on, but battery usage is nil during idle anyway. This pair is very slick, BTW, and have instant response. Keys are low contrast with small font, so you can MASSIVELY improve that by getting these stick-on letters: "ENGLISH US LARGE LETTERS KEYBOARD STICKERS NON TRANSPARENT BLACK BACKGROUND" ... only $1.80 but tricky to apply ... terrific keyboard after that!
374536
That happened to me recently (on a Mac) for the first time; never had that problem before. The Wacom mouse didn't work either. I couldn't fix the problem in software. Eventually I just unplugged the tablet's cable from my USB hub (without turning off the tablet) and then plugged it right back in again. Fixed the problem immediately.