Product showed up. There were no additional batteries for the collar. I see that it says to charge for 8 hours the first time. Its been charging for 3. I just wanted to make sure its working, im getting no response from the collar. No vibration, no...
495272
The light on mine turns off when it's dead. It also tasks around 3 hours when I charge mine. Yours might be broken.
1534790
They fixed it for me. I wasn't going to even deal with it because having the extra batteries was a plus, but after posting a negative review they contacted me and ultimately ended up sending the correct charger without requesting the old one back. I was fairly impressed. Hope that helps.
1043329
Great timing with your question. I bought one of these a little while ago and went to use it for only the second time this past weekend.....(I use it as a back up when my main battery is depleted).....the first use was brief, as I only needed a few minutes battery time. This weekend, the battery was fully depleted in a matter of minutes (no more than 5 min) and on subsequent recharges, continues to work just as poorly. I am very disappointed. Don't know if this is the norm or not, but if it is, buyer beware.....
1811620
Not common. Should last 40+ hours. Remember to turn off the collar unit after each use. If you do that, recharging every 2 weeks or so would be about right, if not longer. Remember also that it needs to charge overnight until both units display a green light.
2201064
Thank you for your question! Once the battery is in place, the collar is ready to be set and used. Please know that we do recommend to spend some time in training your pet with this system.
887647
I had the same problem! I purchased the Vitality on June 30th and charged it till Monday when I used it for the first time. It ran for about 20 seconds and quit. I put it back on the charger and tried again that night. Nothing! I returned it and bought another Vitality at a different store (hoped theirs would be from another batch). I charged this one for 20 hours before the first use. It worked! When I used it that night it worked less than 2 minutes. I put it back on the charger. This morning. Nothing! This is really getting frustrating. And the packaging really is a pain to open.
656958
I hope you didn't already buy this. I bought it and left my battery in it for 24 hrs and when I checked out it was only on 1% ! I'm not sure if it's suppose to let you know if it's charged or not b/c mine didn't come with instructions but my charger didn't let me know !!
1765632
You sent a return label, but I didn't have anything to print it on. Can you please resend it....Thanks in advance.. the only thing that helped my dog was the collar. We are still having problems. My dog is a Boxer, she has a attention problem. Getting a Electric Collar.
1430998
This may seem a dumb question, but are you sure the problem you're having is due to the charger? Or, are your batteries no longer chargeable? I still have my B&D; Groom 'N' Edge, but the batteries gave out. Two replacement batteries cost almost as much as a whole new unit, so I bought a new one with a cord. No batteries. If you're sure it's the charger, I'll sell you my used one for $10 shipping included.
780833
The charger I received is two prong. It can charge two collars. On the collar there is an LED located on one side that helps you see what shock setting you have programmed, plus it blinks showing green for charged and red for needing a charge. Lasts about one week on a charge for us. We have the battery-style one for our other dog and are thinking we should just go ahead and get one more of the wall charger type collars instead. Either one works very well, but the wall charger type is more convenient. We have yorkies and these work great even through their hair. I don't know about larger, stronger, or more active dogs though. I would/will buy again. The charger I received is two prong. It can charge two collars. On the collar there is an LED located on one side that helps you see what shock setting you have programmed, plus it blinks showing green for charged and red for needing a charge. Lasts about one week on a charge for us. We have the battery-style one for our other dog and are thinking we should just go ahead and get one more of the wall charger type collars instead. Either one works very well, but the wall charger type is more convenient. We have yorkies and these work great even through their hair. I don't know about... » Read More The charger I received is two prong. It can charge two collars. On the collar there is an LED located on one side that helps you see what shock setting you have programmed, plus it blinks showing green for charged and red for needing a charge. Lasts about one week on a charge for us. We have the battery-style one for our other dog and are thinking we should just go ahead and get one more of the wall charger type collars instead. Either one works very well, but the wall charger type is more convenient. We have yorkies and these work great even through their hair. I don't know about larger, stronger, or more active dogs though. I would/will buy again. « Show Less
1780905
It comes with one collar and the collar comes with one 6-volt battery. Pay attention to the number on the provided battery so you know what to order.
1681316
This shock collar doesn't work at all. I not only returned it but notified Amazon. Their was no charging location on the collar part though the picture showed one. The menu screen never came on after charging it. Nothing worked. Suggest a different collar.
2195011
Is it possible the battery is not charged? The instructions suggest it is necessaryto discharge fully then recharge. It may be it came discharged, and must be on charge to be recognized, I bought an inexpensive battery and it lasted aboutthree days, then began indicating it should be replaced. The only other possibilitywould be an incorrect battery?Best regards,Sammy
1811625
I am generally charging once a week, trying to watch for flashing of the signal as it says in the manual. If you are like me you are using the stimulation frequently. My 11 month old Lab is very hard headed. Of the 7 levels, I do not get response in a potential situation below 6. I agree with others to be sure and turn the collar unit off after each use. Wish you the best!
2245945
Yes, just plug it in and charge it. Great training aid! We love these collars!
1799831
Sorry to hear that!.. I thought it was very easy to install and my battery was fully charged and it worked fine. Make sure it's hooked to the battery correctly and the battery is charged. If not it might be defective :(
754623
probably the battery, ours works fine. But a good battery, we even got a spare, should come with. Check the battery and surrounding casing, make sure the connections are hitting. On ours, push once for steady, twice to flash, just keep hitting it til you get what you want. If you have a defective collar, would let the supplier know, sometimes not worth it for you to send it back. Did you buy it under Amazon Prime, you still will probably have to pay return shipping. Would let them know, maybe they will just send you a replacement. Think they use those little flat round batteries, never looked because we haven't had to. When they work they work great! Def let supplier know, esp if it was a Prime item. probably the battery, ours works fine. But a good battery, we even got a spare, should come with. Check the battery and surrounding casing, make sure the connections are hitting. On ours, push once for steady, twice to flash, just keep hitting it til you get what you want. If you have a defective collar, would let the supplier know, sometimes not worth it for you to send it back. Did you buy it under Amazon Prime, you still will probably have to pay return shipping. Would let them know, maybe they will just send you a replacement. Think they use those little flat round batteries, never... » Read More probably the battery, ours works fine. But a good battery, we even got a spare, should come with. Check the battery and surrounding casing, make sure the connections are hitting. On ours, push once for steady, twice to flash, just keep hitting it til you get what you want. If you have a defective collar, would let the supplier know, sometimes not worth it for you to send it back. Did you buy it under Amazon Prime, you still will probably have to pay return shipping. Would let them know, maybe they will just send you a replacement. Think they use those little flat round batteries, never looked because we haven't had to. When they work they work great! Def let supplier know, esp if it was a Prime item. « Show Less