Good afternoon dear sirs. I am very satisfied with the purchase, but the light is permanently encendida.como I can do to clear it? can you give me so
637804
tap the side of the glas with a rubber hammer sometime that works. but these faucets don't last that long with hard water. you have to buy a new one or unplug the batteries under the sink and only use it on special occasions.
637805
Soak it in vinegar I suppose. Mine is stuck with blue mode only. No more red or green
637806
that happens when water doesn't drain all the way out. if there's water in the glass square just try to drain it with your finger.rub your finger sideways until the water comes out..let me know if that worked.
637807
I've had no issues with mine at all. Try replacing the batteries first then disconnect the clip where it connects together leave off for 30 sec. Then plug it in is what I'd do. Good luck
637808
Mixing electricity and water is seldom a good idea, as these faucets demonstrate. If the light is permanently lit, your faucet has shorted in the "ON" position, and as such, the remaining battery life can be measured in hours. You might want to try to get a replacement faucet under the warranty. My advice is not to purchase any more battery-operated LED faucets. Faucets that have a self-contained generator are preferable to the battery-powered type. However, I consider all LED faucets to be novelties. Enjoy them while you can, but don't expect to get more than about year of use before the LED feature fails. Mixing electricity and water is seldom a good idea, as these faucets demonstrate. If the light is permanently lit, your faucet has shorted in the "ON" position, and as such, the remaining battery life can be measured in hours. You might want to try to get a replacement faucet under the warranty. My advice is not to purchase any more battery-operated LED faucets. Faucets that have a self-contained generator are preferable to the battery-powered type. However, I consider all LED faucets to be novelties. Enjoy them while you can, but don't expect to get more than about year of use... » Read More Mixing electricity and water is seldom a good idea, as these faucets demonstrate. If the light is permanently lit, your faucet has shorted in the "ON" position, and as such, the remaining battery life can be measured in hours. You might want to try to get a replacement faucet under the warranty. My advice is not to purchase any more battery-operated LED faucets. Faucets that have a self-contained generator are preferable to the battery-powered type. However, I consider all LED faucets to be novelties. Enjoy them while you can, but don't expect to get more than about year of use before the LED feature fails. « Show Less
697673
It sounds as though there is moisture inside the fixture. You should remove the light to inspect for any sign of corrosion on the LED solder points. If none is obvious, the light should be returned to us for further inspection and warranty handling. Please advise.
1855419
Mine doesn't go on buy that doesn't bother me. Until you asked this question, I never thought about it. I suppose that would be nice (my old one did have the light feature). Thanks for bringing this up. I'm still happy with it; my old one lasted for decades.
1341797
I am no expert by any means but that's what my old one was doing before I installed the new one. They say not to touch the bulb. Did u try reinstalling it? Maybe u got a defective one, I don't know. Maybe blow some air in there to remove some dust? Again I'm not an expert, but for me no issues.
839190
It is not a defect. it is auto set to be "On " when it arrives. you can switch it off - go to Menu from your remote - then to setup , scroll down and click on other settings and then go to LED illumination and there Turn it off
2019989
If you're lucky like me, that happened after just 2-3 days of use and you can return it. My colleague has the one without the light and it has been fine for her!
344817
Hi , mine is working very well . I put to charge , the light is off when is charged . I'm using mine 6 months and bought more 3 . Maybe yours came with something wrong
1578639
I've tried everything in the world to reset the light. I've used a paper clip, a toothpick, the tip of a mechanical pencil, whatever would fit in that hole, and it just won't reset. The pre-filter and permanent filter have been cleaned. The company says I can return it at my own expense and get a new one in 2-4 weeks.
602555
You know what. I've had that happen before. Seems normal. It's an amazing lamp. If you're still worried I would go straight to the source at www.philips.com and click on the contact link at the bottom and chat with them.
338300
My light did the same thing. I unscrewed the head with the LEDs from the body where the batteries are. I was checking for lose or burnt pieces. After I put it back together it started working and has worked fine ever since. I believe the lights worst problem is little to no quality control at the manufacturer.
119902
Cheaper to just buy a new light. I have learned to just seal them thoroughly, To keep the bugs from shorting it out. Hope this helps....
1556813
Sorry, I don't have an answer. I placed the light I ordered at our local library and if there's been a problem, I haven't heard. I'll save this email, check with the library and get back.S. Vernon
634180
I have never had that problem. Best advice i can give is shade the device with your hand to eliminate light to it. Should be very easy to read then. Good luck.
1605369
Can y'all send me a new one i will pay just gave me a discount i will send the non workin light back to sow is true the light is no longer working: (
1558426
no the light is too much even on low.. u have to turn it off... I loved mine but after 3 months it stopped working..
1513689
I put electrical tape over them. They are extremely bright, and without taking the unit apart and actually modifying the electronics, I see no other way. The manufacturer should make an option for turning them off, or dimming them, but for now, a strip of black electrical tape over them works for me. It might not work well for anyone that wants to adjust the EQ more than once without having to remove the tape each time. I tried a permanent marker, but I couldn't get it into the small area well enough, and it was useless. I would imagine a small bit of paint would take care of the issue, and I will likely end up doing that.
221856
I had the same problem. The supplier replaced without issue under Prime. New light works fine, and very bright. FYI that it's magnetic, and there is a ring that holds it in place, so make sure it's assembled corrected direction.