Has anyone else had their Nesco kettle break just after warranty? No help at all from their customer service. Unfortunate. Wouldn't purchase again.
619413
One broke before warranty and Nesco was not very helpful. Luckily, I was within the 30 day window, so I returned it to Amazon. The second one broke after about a year and a half--so a total loss. I'm now trying another brand, but since I've only had it a month I can't attest to longevity. My advice--move on, and don't purchase another Nesco product.
619414
What does "break" mean? My issue is that the lid doesn't open all the time. I have to keep pushing and pushing and pushing the button and sometimes even forcing the lid open with a knife. Not good. If yours isn't working at all, I would keep bothering customer service. You might get different people each time, and you never know who might want to help or if they might want to help just to make you go away! Ha ha. Good luck.
1381395
Make sure the kettle is snapped in correctly...or Perhaps it's faulty...mine turns fine.
1733684
I have had this for about 6 months and I have no problems. I had a non-whistling kettle and boiled it dry a couple of times, so I went with this one and I am happy. Hope this helps.
1618238
Both these things happened to me too but at different times. First the filter disintegrated when trying to wash it like the other commenter's did. I thought about replacing it but just ended up using the kettle without the filter. It was fine for about another year when the switch started to malfunction. So they are separate issues but apparently common problems. It's a good kettle and mine lasted for about 3 1/2 years with the daily use. (I drink a lot of tea every day.) It's good enough that I'm considering getting another Aroma kettle to replace this one now that it has died.
1829120
Contact nesco directly. They will ask you to ship it to them to repair. Mine was repaired and has been working fine ever since.
1506179
The "hi err" is a error message that indicates that the temperature sensor in the kettle, not the base, is not reading accurately to the altitude you are at. I only know this because I have sent in three kettles all ready. It seems they have had a production run with this problem. The warranty person has been kind enough to test the last kettle before she sent it out. It worked properly the first time I used it and failed after that. I live at about sea level so high altitude should not be a problem. You should send your kettle back so they know of the problem and get a new one. Warranty's number is( 206) 388-1772.
811206
It it came off it's likely broken. Contact Amazon for replacement instructions as they are very good about that and other customer service issues I have had. If you have had the maker for a relatively short time... 30 days or less they will replace it without question I'm sure... or a refund. If less than a yr, (I recall the warranty being either 90 days or 1 year, not sure which) then Mr. Coffee will stand back of it in conjunction with Amazon. Give 'em a call'
1351291
Sorry that happened, and I wish I could help, they do not make that pot anymore, I called and emailed them to no avail. Do you have the booklet any more? Never mind, I just looked at mine, and it hasn't got any sort of answer to that, good luck, I have to throw mine out, it has no replaceable carafe!! What a waste.
2156955
Same thing happened to me. I could not find one and eventually had to dispose of the entire thing. You're better off buying them at the store and making sure replacement carafes are available. Sorry I could not be of any more help.
1407904
we tried to find parts. Our freezer broke after 2 months, we called and they said turn dial all the off and on like 5 times, then unplug for 2 or 4 hour. That actually worked. Worked about a month and broke again. Called them to get fix and they said they have no one local. They only way to repair is to box it up and ship it to them. I said you got to be kidding, we should be able to get fix somewhere closer and they said warrenty says ship back. We can fix but they do not pay. So it is now sitting in our garage waiting to be dumped.
536739
I don't know the answer to that but if you call nespresso, they can answer it. I think the warranties should be the same wherever you buy it.
2069137
Less than 2 years seems not right, I would contact Kitchen Aid. On the box they state you have a 1 year replacement warranty. So I would give it a try!
1266069
Nespresso has a wonderful customer service: US and Canada 1-800-562-1465. I keep my unit next to my stove on the counter and dropped the excess course behind the stove. Also there appears to be a place under the unit you can wrap the cord but it is limited and weird.
1506203
I would send it back . This is junk. I sent mine back and still use my Nesco that I got from Cabelots
267871
Happens all the time. I also just had one break. They will replace for free but it takes forever for them to respond and about 14 business days before I will get the replacement. I like the bottle, but issues only after a few months.
2104371
I broke the lid on my first kettle after putting it on a tea towel, forgetting it was there and then moving the towel. I had had it less than two weeks. It was not much of a bump that it took but it broke quite badly. I feel that a regular glass would have survived if that offers some perspective. There are no replacements to be bought. I bought a new kettle as i really liked it and I am now very careful about where I set the lid down (it is clear so on a towel it is not easy to see).
1009800
Never had this problem and we use it everyday.I would definitely look into getting a replacement!!