Of course I cannot locate the paperwork that came with this....Can anyone tell me if there is an OtterBox warranty and, if so, how to utilize it?
636893
If you ordered it through amazon, your order history might be a source for paperwork? Not sure if there's a warranty, but ours should of held up for more than a month, planning on contacting otter box directly :/ piece of junk!
636894
mine didnt come with one Im sorry, But it was fine so I didnt worry about it. But contact your seller and im sure they will take care of it for you
636895
There is a 1 year warranty. The language of the warranty is as follows: "Otter Products, LLC and its affiliated companies worldwide ("OtterBox") warrants our OtterBox products against defects in material or workmanship for a period of one year from the original date of purchase of the product by a consumer (the "Warranty Period"). OtterBox does not warrant, and is not responsible for, any smart phone or other device made by anyone other than OtterBox." For additional details, including how to file a claim, consult their website: https://www.otterbox.com/warranty/warranty,default,pg.html There is a 1 year warranty. The language of the warranty is as follows: "Otter Products, LLC and its affiliated companies worldwide ("OtterBox") warrants our OtterBox products against defects in material or workmanship for a period of one year from the original date of purchase of the product by a consumer (the "Warranty Period"). OtterBox does not warrant, and is not responsible for, any smart phone or other device made by anyone other than OtterBox." For additional details, including how to file a claim, consult their website:... » Read More There is a 1 year warranty. The language of the warranty is as follows: "Otter Products, LLC and its affiliated companies worldwide ("OtterBox") warrants our OtterBox products against defects in material or workmanship for a period of one year from the original date of purchase of the product by a consumer (the "Warranty Period"). OtterBox does not warrant, and is not responsible for, any smart phone or other device made by anyone other than OtterBox." For additional details, including how to file a claim, consult their website: https://www.otterbox.com/warranty/warranty,default,pg.html « Show Less
636896
I would check out the Otterbox website...I had an issue with my black Otterbox that I had prior to my current one and they were very good about helping me out and replacing it.
2018269
Otterbox does have a factory warranty a year after purchase but it may take awhile to get a replacement.
107240
Otterbox does give a life warranty, I have had two replaced over the years. So far I haven't had to make a claim on this one yet. However as I recall when I called Otter box they didn't ask where I purchased it for a replacement. Hope this helps
999903
Hi, good question! Ive kept the case in carton in case i didnt like the case, so checked it as well as a small brochure inside box, and I dont see any mention re. warranty.....i believe i read somewhere that it was for a year, but i might be wrong....maybe if you check otterbox.com?
2037659
I haven't had a problem with mine but I knew this was temporary until I could get the one case I really wanted. There is no warranty on the case as far as I know. Sorry you are having problems with yours.
159038
https://m.otterbox.com/on/demandware.store/Sites-otterbox_us-Site/default/CustomerService-Warranty Go to otterbox website and do the warranty form.
1293734
I think this has been discontinued by Otterbox and they no longer list it. When I bought this last year, I found it on the clearance section on their website. I don't have the model number.
1885996
Mine was new, but I was really disappointed in the quality of this otterbox. We sent in twice for warranty and after the 3rd time we just gave up. The outer shell is a different plastic material than their other cases and it stretches out really easily. I only took the phone out of the case 2-3 times (bad sim card, sim card socket loose, and a memory card upgrade) and the corners where so stretched out that they wouldn't secure to the inner hard shell case.
1011204
Absolutely. I have used the warranty twice on one I bought on Amazon and one I bought at the flea. OtterBox has a no questions asked policy. It is very easy.
1097684
I'm not sure but if I were you I'd go to the OtterBox site and ask your question.
89430
I'm sorry, but I am not familiar with the original Note. I wouldn't be able to give you an accurate answer. I would suggest asking your question directly to OtterBox if you haven't already done that. Once again, sorry I can't give you a good answer.
729896
I tried the warranty thru otterbox and they said this case was not an original otterbox!! And when I asked the ones I purchased it from they stated there was only a 90 day warranty!!
1699524
Otter box had a limited warranty. You have to fill out a claim form and take pictures of the broken case and send it to them.
2277250
Yes!!!!! It is a terrible problem. I'm on my third replacement and this last one, otterbox themselves said the rubber material was a better compound but that has proved false. The rubber lasts 6 months. And I am in no way rough with the case. My suggestion, get on the phone with otterbox and let them know the issue. Tomorrow I will be calling for my fourth replacement. Also, there is an issue with the external protective screen losing its adhesive power along the edges. I don't get it but its been an issue. Since this is my fourth replacement, they should be replacing it with the better, more expensive, rugged case. I had them notate it onto my account. I will say, otterbox has 5 STAR customer service. Yes!!!!! It is a terrible problem. I'm on my third replacement and this last one, otterbox themselves said the rubber material was a better compound but that has proved false. The rubber lasts 6 months. And I am in no way rough with the case. My suggestion, get on the phone with otterbox and let them know the issue. Tomorrow I will be calling for my fourth replacement. Also, there is an issue with the external protective screen losing its adhesive power along the edges. I don't get it but its been an issue. Since this is my fourth replacement, they should be replacing it with the better,... » Read More Yes!!!!! It is a terrible problem. I'm on my third replacement and this last one, otterbox themselves said the rubber material was a better compound but that has proved false. The rubber lasts 6 months. And I am in no way rough with the case. My suggestion, get on the phone with otterbox and let them know the issue. Tomorrow I will be calling for my fourth replacement. Also, there is an issue with the external protective screen losing its adhesive power along the edges. I don't get it but its been an issue. Since this is my fourth replacement, they should be replacing it with the better, more expensive, rugged case. I had them notate it onto my account. I will say, otterbox has 5 STAR customer service. « Show Less
604571
According to OtterBox.com it is warrantied for a year after purchase. Check their website for specifics. Hope this answers your queston
364483
As far as I can tell it is from Otterbox. The packaging matches what it looks like at Best Buy. I have always bought my Otterbox cases through Amazon and have even had warranty replacement from Otterbox on those purchases. The warranty info is here http://www.otterbox.com/warranty/warranty,default,pg.html. I have had to request warranty service on Defender series before but I have never had a phone break while in an Otterbox. The Armor series appears to be a good and durable case; my issues with it are more cosmetic and daily usability. I hope this helps.
521137
We purchased warrantee through iPod. I did not check otter box to see if they have warrantee.