We just got ours. The handle had 3 pieces that are all the same size, makes the handle not very secure. Is this a defect or are others also like this?
623798
Maybe your not assembling it correctly, or need to tighten the rods more. The pieces are even, but do connect properly on the one I purchased. I did notice the small topper seemed loose but then I unscrewed it from the base and when I turned it upside down to screw the opposite end the topper then fit more securely. I don't know why that worked because like you mentioned the three pieces seem to be equal in size.
623799
Th pieces all appear to be the same. We had to constantly tighten them during normal use. Fixed the problem using Tight Loc.
623800
Mine connected securely, also in 3 pieces, all the same size. I would experiment with turning them upside down to see if you get a secure fit.
623801
Mine was also in 3 pieces of the same size and I was able to connect all of them to the sweeper securely. I do not think this is a defect.
845492
This is a recent problem. I've had/ used 3 of these in the past year and never had that problem (All 3 are still fine, they just stayed with friends/ family). Just bought a new one a month ago and the handle was impossible to remove - now the bolt is completely stripped and I'm returning for a new one. Hopefully it was just a bad batch.
1019869
Our handle does not jiggle, and yours shouldn't either. I would return for replacement.
585744
Not a problem for me, as I cut my grass at the shortest height. Wasn't a problem at the beginning when I was trying various cutting heights. My handle is stiff and hard to move, so I can't see it jumping out of its notch. Is your handle installed correctly?
1312527
It does appear that the head and handle are separate pieces. I'm hoping that since OXO is a reputable brand that I won't have the problem with them separating later. I hope not anyway!
1699345
As far as I know, my handle softened is working fine so you may want to contact seller for defective item.
613620
I also bought mine from Costco. I've had it for over a year with no problem, but it started leaking recently from the bottom of the handle. You should return it for a new one.
1728796
I agree with two other answers, but I can only speak to the one I own. My handle has a dimple on the inside at the top attachment of the handle and has a hollow space slightly at the bottom attachment of the handle. so my answer would be that the handle is solid for the most part and has about maybe 10% of the handle area at the bottom attachment being hollow.
1488281
Mine is remaining tight so far but I have not used the shovel very much yet. I did look at how they attached it to the handle and it looks like a "wedge" type of system with two screws. It looks like they attached the wedge on the handle at the factory and then slide the plastic shovel down onto it. If mine does loosen up I will drill a small hole in the topside of the shovel and install a screw into the handle. Good luck with yours, other than the issue you are having, the shovel does work very well and the longer handle is very nice especially if you are tall...
965699
Mine was cracked too...and the red handle was missing. I didn't even realize it was missing until I got a larger one later. You might return it but mine works fine and the crack never got worse.
676518
Yes, it requires a good deal of effort to pull the bottom of the handle back. However, I don't think that necessarily means that it is defective, since mine is the same way but has worked superbly for about a year.
1584443
Yes I have. No success fixing it. Also had the handle break off. Haven't been able to get through to manufacturer after many attempts. Sorry, I can't help
1735488
How are you getting BD to replace the handle for free? This is our third summer with it and the handle just broke yesterday.
1977639
No, if you pull the handle to the out position, it should lock in place until you push the button to release it! If this is happening, I would send it back for a replacement.
38430
Hi,The dividers are meant to fit in very specific ways. The film needs to be taken off and they need to be connected with the correct pieces. We'll include stickers on the packaging next time so that people will know which pieces go with which. Yes we have fix the handle issues but like every other fragile product, it is always possible for something to break during transportation so we do free replacements. Just contact us and we'll be glad to help :) .
845493
I had the *exact* same issue. I learned by tapping the unit on the side until the handle jiggles up and down makes it much easier to then simply lift the handle off the top.**UPDATE Fe b 20th** Nevermind, it has now become almost impossible to remove the handle. I now loathe trying to remove the top since it could take anywhere from 3 minutes - 10 minutes... along with a bruised palm of my hand.
2120786
My handle also broke. I found a replacement broom handle at home depot that fit the threads in the broom head. it seems they're pretty standard. I brought the broom head to make sure the handle fit!