I just received this tree but there is no hardware included. If I need to buy add'l hardware to make this work why doesn't the advert say so?
627028
That's weird... all you need are the screws to fix the three parts together... that must have been a mistake, hardware should have been included! Contact Amazon and report the mistake! I'm sure they will help you to solve this problem!
627029
My order did not come with hardware, so I called Amazon and they shipped out one that had hardware. It must be an issue since it has happened to me also. My cats love this post. The return process was extremely easy. Good luck.
627030
Same thing happened to me. I requested a replacement and am sending mine back.
627031
I would contact the company and ask them to send you the hardware that is supposed to come with the post. We received our post with all required hardware and our cats love it, though it took one of them a few days to realize it. Now, my daughter says we need to get a second post because both cats often want to be in the bed at the same time, but they don't want to share. Oh, they love scratching on it, too. It is tall enough that they can stretch high while scratching.
627032
They must have left it out of the package. Mine came with hardware - and my cat loves it!
627033
Amazon Support will not ship just the tools, they will only want to exchange the entire product, however TRIXIE Pet Products will. Just e-mail them at replacements@trixiepet.com (include your Amazon receipt) and they will ship you the assembly kit via UPS.
627034
I had problems with getting the two pieces to tighten. I had a little play and rocking so I tried to tighten it up and striped the nut out of it. The next day I tried to find a nut to use at hardware store and could not find the right thread so bought new nut and bolt could never get it tight. Did not want to try to pack it up and send it back so I went outside and threw it in the trash can and went to pet supper market and bought a nice one already assemble and put the pillow from junky one on the floor. Expensive pillow!
1154855
It only comes with the chains shown in the pictures so you'd have to figure out how to attach it to the tree using other materials.
418500
The hardware bag wasn't included in mine but those nuts,bolts & rings were pre-attached already to the main hardware for you to just tight it up , just look with detail and you will find them already pre installed for you in order to make it easier to assemble ...!
1125406
I don't think I had instructions either. There are pretty good diagrams and charts on the box. Just determine the amount of lumber you need and screw it into the supplied parts - you can see clearly where the screws go.... and you should be set.
2003745
Hi Chava, the description states it does not come with the mounting hardware. I didn't have this problem when I bought mine because it was replacing another backboard that broke and I had the hardware from that. And I honestly don't remember if it came with hardware, that was about 4-5 yrs ago. On the up side, my backboard is still going strong! If it's a good price, I would buy it and then get the hardware once you determine what you need. You can probably get the stuff in your local hardware store, or you can buy the one recommended by Amazon. Good luck, I hope your child enjoys it!
786191
I ordered the attachment but no mounting hardware included! Bummed out! Sent it back!
2020538
Hi Denise.... Yes, you do need hardware for hanging in your tree. It doesn't come with anything. There is a loop at the top. I hung mine indoors. I went to my local hardware store and they helped me purchase the hardware for hanging inside which was a lot cheaper than buying online; however, for a tree you may want something a strong piece of nylon or some type of material that won't damage the tree. There are a lot of options at a hardware store. Sorry I couldn't be of more help! Btw, be careful when inserting the pillow in the bottom. The zipper is cheaply made and ours broke upon zipping the first time....
1642699
No mounting hardware provided on mine. The holes are predrilled, but no screws provided. Also, only one of the boards is mounted-- the other one is just included, with some loose screws. And the finish is chipped and banged up, and the holes to hold the darts are missing. QC is nonexistent.
676062
As I recall the hardware was not included. I purchased extra hardware at Southern Lumber in San Jose, they carry the Easy Track system in the store
2020540
Good morning, Denise. Yes, you will need to purchase additional hardware to use outdoors. I would suggest a strong piece of rope and a S-hook for hanging, or you can purchase our HearthSong Stand sold separately. I hope you find this information helpful. Adreanna, HearthSong Customer Service
841246
One I received had attaching hardware. You can return and get a replacement, or look at the design and how the legs fit, and get hardware from any hardware store...
901441
We have included strips of wood for mounting-- there is one for the top of the box and one for the bottom. We also suggest screwing a scrap piece of wood into the tree just under where you will mount the box to use as leverage. Full illustrated instructions are included for mounting as well.
2020541
Hi Denise.... Yes, you do need hardware for hanging in your tree. It doesn't come with anything. There is a loop at the top. I hung mine indoors. I went to my local hardware store and they helped me purchase the hardware for hanging inside which was a lot cheaper than buying online; however, for a tree you may want something a strong piece of nylon or some type of material that won't damage the tree. There are a lot of options at a hardware store. Sorry I couldn't be of more help! Btw, be careful when inserting the pillow in the bottom. The zipper is cheaply made and ours broke upon zipping the first time.... Hi Denise.... Yes, you do need hardware for hanging in your tree. It doesn't come with anything. There is a loop at the top. I hung mine indoors. I went to my local hardware store and they helped me purchase the hardware for hanging inside which was a lot cheaper than buying online; however, for a tree you may want something a strong piece of nylon or some type of material that won't damage the tree. There are a lot of options at a hardware store. Sorry I couldn't be of more help! Btw, be careful when inserting the pillow in the bottom. The zipper is cheaply made and ours broke upon zipping... » Read More Hi Denise.... Yes, you do need hardware for hanging in your tree. It doesn't come with anything. There is a loop at the top. I hung mine indoors. I went to my local hardware store and they helped me purchase the hardware for hanging inside which was a lot cheaper than buying online; however, for a tree you may want something a strong piece of nylon or some type of material that won't damage the tree. There are a lot of options at a hardware store. Sorry I couldn't be of more help! Btw, be careful when inserting the pillow in the bottom. The zipper is cheaply made and ours broke upon zipping the first time.... « Show Less
835948
I just don't know. When my purchase arrived, all the hardware were missing and I returned it for refund.
2088546
I never hung mine yet. I need another alternative because my tree isn't string enough.
1567038
Good Morning, This item comes with all you see in the photo with probably some install hardware also. I would google the pictures since we can only put pictures that Amazon sets up. Thank you.
1647869
I am not sure what you mean by hardware. The required screws are included as well as the instructions. But the instructions are extremely confusing and I recommend going to a mechanic to instal it. I am a big fan of DIY approach, but I do wish I didn't try to instal it myself. I spent at least an hour and I did loose my temper several times during the installation. Not worth the money and the task.