After installing the AH50D software & updating the USB driver (says working properly), the software doesn't recognize the device. Suggestions?
838509
You might need to download a driver here:http://www.silabs.com/products/mcu/pages/usbtouartbridgevcpdrivers.aspx
838510
Yes, The Red Heart SPO2 assistant program has to be closed before opening the Green Heart SPO2 assistant Report program. I wasted an hour on just same issue. It said no device connected or something like that with both programs loaded. Exited Red one then Green one could see device and think you need to turn it on and get into menu first. Hope this helps.
838511
Look at my answer under the mac question. A very important detail is that the (white) cable is not a standard USB-mini cable. The fat head apparently has some circuitry in it to help make the cable look like a serial port. If you substitute an ordinary cable, it will not work. Other than that it's a bit finicky until it "clicks".
838512
The manual was missing this information which should have been on page 22:Connect the meter to the computer via the USB cordTap and hold the button to bring up the Settings menu (see image above).Make sure the Record is set to Off.Open SpO2 Review on your computerEven if you have the drivers loaded, the software will say "device connected, waiting for data" until you do the steps above.
838513
Plug out the device and plug in again. It need trying. That is how I solve mine
838514
I found this link to be helpful in setting up the CMS50D+.http://www.apneaboard.com/wiki/index.php?title=SpO2_software
2125217
From what I have seen online you have to instal the drivers manually but here's the link to a seven minute youtube tutorial showing you how. http://m.youtube.com/watch?v=sCnbmjG_h90
1220118
Windows found and self-installed the driver. I don't know of any other sources if yours does not automatically install itself when connecting your device to a computer with Windows 7.
627913
Joe Your problem is in the usb driver. You need the older driver and not the most updated driver. use 3.2.0.0 Driver.Wayne
1707441
Use driver finding software there are lots of different ones some are free others cost money but will automaticly find an updated driver that will work for your device. Or update your version of windows to vista or windows 7
198649
Can you confirm if you got a solution for your problem? I have the same situation, lost the usb receiver and I'm trying to look for a replacement as well. let me know how you figured it out.
1735613
Possibly try a different usb port. Or, navigate to the device manager and search for new hardware. It should self install.
1486891
I installed the CH-528U3 on two computers with Win 7 and it was not recognized. If you have an e-mail address I can send you the file. Make sure the model matches as there are different files. The 528U3 has two USB 3.0, esata, sata, card reader and connects to a PCIe slot. I have not been able to find a web site that has these drivers so far. The driver is only needed for the USB 3.0 ports.
717798
Drivers? Not sure what you mean, but I just plugged it in and it works great. It doesn't come with anything else. Then I googled for downloading the correct certificates to get on AKO. Hope this helps
2130945
Try another drive. If it recognizes a different drive, it is not an issue with the adapter and is likely a bad drive.
2283040
If you haven't done so already, make sure you download the latest drivers from the official website. Uninstall the one from the box before doing so.
1124501
Dear friend I did some research and found the driver file for your Dongle, its a .RAR file will open with a Zip utility please follow this link to get this file its the only one there. Let me know you received the file be sure to back up the file and save it for future use. I did run this first to see if it works with this dongle since I own the same thing. Please email jcrowder0027@gmail.com telling me you received the software. Also make sure the dongle is not plugged in when installing the software I hope this helps you. Click this link if not able to click the link copy and paste it into your browser. https://drive.google.com/file/d/0By8TY0scvDsXSDZrTUhackZBVjA/edit?usp=sharing
1812095
Hello Kevin, I had the same problem. Just re-download the drivers and install them again. If that doesn't work it may be a hardware issue.
2195845
I just wanted to thank you! I had "newer" drivers than this and the would not work! I used your method and it turned out perfect. Thank you so much. I hope you are happy knowing your headache has saved many others :)
305602
Your question is not clear! From what I understand, the other functions of this unit WORK; but the USB alone is not OK, correct??/ If that is the case, you will have to try attaching another device in the USB slot and see if it works and much the same way, try the device on some other port on another connection in the computer and see if it works!! I do not think there is a categorical answer to your question!!!
2220009
You need to download it on your own. search for the driverunder what kind of adapter you have you will find it
1065546
You shouldn't have to. Try a different port. And also wait up to 60 seconds for the drive to be recognized.