How do you get the brother printer to detect these cartridges? Keep getting Unable to detect cartridge error
1128386
Do you have one with smart chips right now I got ones similar to this but I always gets an error message I have two Brother printers mfc j4710dw and j470dw the ink are same sizes
1128387
If you keep getting this error message consistently, there may be a problem with the chips for each cartridge. If you are only getting this on one cartridge, try removing and re-installing the cartridge. Be sure that you push hard enough so that the cartridge is fully seated in the cartridge slot. Look at the release mechanism for the cartridge and be sure that the release is in the full up position. You should hear a distinct click when the cartridge is fully seated and locked in place. Let me know what happens after you do this. I hope this will resolve your problem. I have had this happen with my Epson pinter from time to time. I just remove and reinsert all cartridges one at a time and make sure each cartridge is fully seated and locked into place. I have had the error message clear after this removal/reinsertion process.
1321623
John, unfortunately I have no answers for you. The last print job I attempted to use the Brother for was URGENT and imperative that I have it that evening. After much frustration and approximately 2 dozen sheets of wasted paper I finally gave up, emailed the document to my neighbor and got her to print it. I suggest you buy another printer, HP, Epson or Cannon and have it on hand. I have had all three and got good service from them. The best was the HP. The Brother Printer did not even last long enough to use the print cartridges I purchased when I bought the printer! The Printer went into the trash, ending a constant source of frustration I would not wish on my worst enemy. I have these new ink cartridges setting here to remind me to NEVER EVER consider another Brother Product.
1910905
I believe you are referring to the plastic protect piece and yes that must be removed or the printer will not recognize the cartridge. It should also show you in your manual that came with the printer. If you are still having a problem go to Brother.com and you can call them and they will assist you. I have done that for other Brother products I own.
1936086
Yes, we can provide you with appropriate troubleshooting. Before we proceed, we would need the codes on the cartridges you are having this issue with and if the correct cartridges were received. We may be reached on 1 866 787 1223 - kindly contact us and we will do our best to rectify the issue. We will await on your call.
1870768
My printer consistently rejected the cartridges after using factory ones. May have been a seating problem. Not sure as of yet. Resorted back to factory ones
1666520
Yes, I had an error code come up before. I had to do a reset and replace with new cartridges. But my printer still works fine. Considering ordering this product again. I have an HP Photosmart C7280. But also be aware or which supplier or seller that you are ordering these cartridges from. That really makes a difference.
2089380
I am on my 3rd Cartridge and I have never received an error message. My printer is a Canon ImageClass model.
1629659
What exactly is the issue you are experiencing? Please advise with the codes on the cartridges received and whether the fit your printer, as the ones you ordered are the correct one for it. Please contact us and if all the troubleshooting failed, we will proceed with the replacement instructions accordingly.
1936025
Hey joenaples,did you try removing the cartridges and put them in back?when doing that press each cartridge firmly near the lock until you hear a click for each cartridge,the chip on the cartridge's has to ground properly for the printer to recognize it,worth a try,it works for me..
725316
I see you never got an answer, but I will tell you that checking your manual is always the first rule of Brother. If you can't find, or don't have the manual anymore, call Brother customer service, they will be glad to tell you if these will work.
1336387
There is an option to check if they work with your printer on the listing. You select the make and model of your printer and it says if they work or not.
1600498
Your printer is the same as mine, and as far as I can tell it should recognize it when you insert it into the receiver. But if you are having trouble, I would try taking it out and reloading it. If that does not work, I would try unpluging the printer for a few seconds and then reloading the ink cartridge.
2228232
After doing a bit of research on your error code..... My suggestions are pull all your ink cartridges, turn off your printer, reinstall all your cartridges left to right or right to left it really should not matter, finally restart your printer if error is gone run clean printer head. Remember not touch the metal chip on cartridge. Good Luck.
2187757
Has anyone figured out how to use the 57 color cartridge without having the error message?? Can we disable the error message?
1731219
go here to solve problem - https://andrewmemory.wordpress.com/2010/09/16/brother-mfc-9840-toner-reset/
432976
I had s similar problem with printer not working. I ended up purchasing a new printer through Amazon. Sorry I can't help you further.
332532
I've not encountered that problem. With each of the cartridges I've installed, I have had to eject it after installing and insert it again for the printer to ask: Did you install a Cyan cartridge? When I press Yes, it then recognizes the cartridge. With Brother brand cartridges it seems the printer recognizes a new cartridge immediately. Not sure if this is the solution to your problem.