updates a dc40 collar and quit working
1143031
I Had One Do That I Cut It Off Recharged It And It Went On Working And Some Times ItWhont Work If It Is In A Metal Dog Box Tom C
1527360
Use a pair of pliers or a crescent wrench to twist off the metal prongs and then slip it out of the collar.
1254284
When I replace batteries in the collar, make sure the remote is on and hit the vibrate or tone. You may have to pull one battery out and retry. Your battery in the remote might be weak and need replaced also.
2001812
We are sorry to hear you are having this trouble, and can understand how frustrating this must be! The collars should hold the correction setting. Please know that this product is backed by a 1 year warranty, and we would be happy to help offer troubleshooting and replacement assistance. For more information, please contact our Customer Care Center at 1-800-732-2677. Our office hours are Monday through Friday, 8am-8pm EST; Saturday, 9am-5pm EST.
756235
Make sure you're trying to turn the collar only... its right hand thread so turn counter clockwise as you're looking at the tip head on... try wrapping a rag around the collar and use a channel lock style pliers
59971
call petsafe and ask for a replacement and tell them the product has gone down hill
647767
Honestly i just leave it on and plug it in. I can turn them off but i just don' t. I have 2 collars with 1 controller.
2218534
hello, My collar is not working, is the light on the collar suppose to be red?
1675243
I have a Dogtra system but any system should work. The different systems can't tell what kind of wire is sending the signal to the collar.
1915303
I'm finding the same thing. Our dog will be running around and we can repeatedly press the button and nothing happens. The light on the remote will be on, but because the dog is running around, I can't see if the collar light is on. (We know it's not activating because we're close enough the hear the vibration, and the dog has specific behavior when it goes off (like he startles and stops what he's doing). Then the next time is will work. I have a second remote in my shopping cart because we need two of them, but I'm not sure if I should delete it and return this one.
69977
I know this is an old question but I have a 70# Bouvier pup that used to pull on the leash and his prong collar is working like a champ. You might just want to enlist a trainer to help get you started with it.
1427316
I read that review by wolfkid. Now there is a rubber or plastic collar around the cable as it goes into the 30 pin connector. So, the problem has been resolved.
1691435
If the item is lost, I think you probably have to buy a new one. If it was defective, they usually replace it (but you have to send in the old one). If that is the case, you can contact the seller via Amazon. If you need to purchase a new one, this should be the link: Extra Collar for Esky® EP-1000R-B1 1000M Range Waterproof Rechargeable LCD Remote Shock Control Dog Training Collar System I hope that helps!
1942293
I tried to find replacement collar posts for you, but failed. Looks like the only solution for you (and for me, as well) is to buy a second unit. At least they're inexpensive, and we'd have other spare parts if we need them. Good luck. (and because of your inquiry, I tightened up my posts)
1690587
Usually I hit the beep button twice then it works. Make sure the collar is set to the right channel too if yours has three like mine does. Hope that helps.
349898
If the red light on the collar is showing solid, assume you checked the batteries in the transmitter. You also want to make sure none of the buttons are jammed; otherwise, contact the manufacturer.
1069221
I'm not sure on that. I have not had that problem. Maybe the buttons on the remote are not registering or the actual collars are bad. Check the warranty and see if you are able to send back for new ones. That's probably your best bet