If the manufacturer agreed to let you return it, how did you ship it back? I attempted to ship UPS and USPS and the cost was $76 (I live in MI).
1134403
Hell Carol- If you are attempting to return an item for any reason other than a product defect, the return shipping is your responsibility. Please feel free to call us at 1-888-879-8790 so we may further assist you. Sincerely, Samantha Designer Living Customer Service 1-888-879-8790
1874646
Yes, I will look into this shipping expense for accuracy. If the listing does not allow me to change it and it is a significant difference I can issue a refund accordingly.
250209
Let Amazon know. Go to your account and start the process to return a package. You should see some options to help guide you through the process.
1285159
Thank you! I'm glad Amazon didn't give you an issue with the return. I was concerned about that. Was there an issue with the program? Was there something you didn't like?
993668
The same thing happened to me, George. When I realized it came from China it was going to cost more to ship it back than what I paid for it! Lesson learned.
1285973
If you bought it from amazon, just return it for an exchange. it's the best way
402678
I'm just a customer (and a happy one), not the vendor. Did you mean to ask me this?Anyway, I remember shipping was through the Amazon warehouse, so cost will depend on whether you are a Prime member......like anything else. My experience has always been that Amazon handles all returns and if it is not what you want, they will take it back very easily. I don't imagine this thing would be any different. We really liked it though.
575292
Call the number on your contract or go to their site on the internet. I called and they gave me two options, one was to send it in and one was to take it to a local service shop and they would reimburse me, I chose to send it in because there were no authorized service centers near by. They emailed me a shipping label and I just dropped the package off at a local UPS shipping store. They emailed me regular status updates from the moment I dropped it off at the shipping store.
643027
Return it like I did. Go into your accounts and click on your past orders and find this order and click on "return" state the reason, doesn't work with my phone, and print your return label, tape it to the box and drop it off at UPS.
1642045
Yes. It happened to me also. There's a three year warranty on it. Call the company. I had to pay $10 to have them ship me a new one. The down side is the warranty doesn't cover return shipping on the old one. When I went to the UPS office they wanted $62 to ship it back. I called the company again to see what would happen if I didn't send the old one back and they told me the new one wouldn't be covered for the remainder of the warranty. I don't care! For what it would cost me to send it back I could buy two cheap ones, so the old one was tossed!
534043
I returned ours. Had a problem with it speeding up and slowing down. Returning is easy enough. Just go to amazon's website, login, and go to returns. Print out the return label and mail back to the company. I had to later email the company to get my refund, so be sure to stay on top of it!
717626
Please call them, customer service is excellent. I have had items that I just didn't like the feel of or some other minor thing. I spoke to a live person,paid nothing for return shipping and my new item came quickly- go to www.LTSPECPRO.com get the ph#- let them know what happened and you will have your item immediately, and probably another free item or you will pay nothing for the original item to boot, just ask. This is all from firsthand experience on the 3 returns I have made in the past 14 years. Talk to Anthony. I ordered a Trench hawk for my child who was soon being deployed to the Middle East, we got to taking and I mentioned that my Norse Hawk had been stolen and what a great hawk it was and I hoped that I got the Trench Hawk before my child shipped out - long story short, I was charged 4.99 thereabouts for cheap shipping ( I am on a fixed income) I got BOTH hawks AND a GI Tanto with a best wishes note for my kid all in 2 days. Give 'em a call.
1609419
I would suggest UPS with insured shipping. USPS can do it but I wouldnt advise that.
1644671
DOT regs wont allow it to be shipped because it would be concidered some kind of hazard &/or hazmat load, which would rewuire more regs than what UPS,USPS are willing to go through. Thats my understanding of it.
680409
Amazon is providing retail space to the actual seller of this item. It might be returnable to the seller. Check seller's return policy. This was a deal killer for me. I really wanted to buy it from an Amazon affiliate whose blog I support, but if didn't work out and I needed to return it, I didn't want to deal with the headache of researching seller's return policy.
760917
They do not charge shipping to return when an item is defective (or missing a part). I would just return and request a new order all at the same time. If you google Amazon customer service for a phone number, you can call their 800 number directly and get a "live" person to resolve your issue. Good Luck!
2103460
Amazon would not allow me to return mine - either for refund or replacement. I think it's safe to assume the issue is the batteries (they mentioned something about hazardous substances), so you should assume this applies to all UPS models sold by Amazon.Also, if you have a warranty claim through APC, try to do it within 30 days of purchase (if your issue occurs that soon). Within that period, they will cover all shipping charges associated with the claim. Beyond that, you're responsible for shipping the original back to them. All 48.10 pounds of it.