The sound cuts off every so often for a second and returns. Ideas to fix? Connected to samsung tv. Sound/video from netflix.
1151829
I think it's the optical cable that comes with this sound bar. I changed it out with another optical cable that is thicker and I no longer have this problem.
1151830
I have the same problem so this is actually the question I wanted to ask. I also have a Samsung TV and it happens with both Netflix and Amazon content through Prime. All I've found that helps a bit now is to raise the volume of the TV so it covers the pauses from the soundbar, but that's not a satisfactory fix.
73193
I had the same problem. Probably it caused by codec/software/drivers conflict. At the first glance it seemed playing Netflix movies flawlessly. After I downloaded and installed new Acrobat 9.2 (+ it automatically installed Acrobat Air), codec pack, and DivX it stopped play Youtube, Netflix, Hulu, etc. I made system restore to the clean state (as it arrived). Problem disappeared. I didn't figure out what exactly causes this problem, I just got my netbook few days ago and still testing it. I didn't experience problems like software conflicts before, and don't know much about it. BTW, before to buy Samsung, I tried ASUS 1005. Despite I didn't have any problem with ASUS performance (it is excellent, noticeably better than Samsung), I hated its loose and vibrating keyboard, and returned it. No regrets, just a hope that I do not have to return my N120.
1804455
I had a similar issue and eMailed ONKYO support with an explanation and request for an out of warranty repair. They approved my request because the problem was a bad HDMI board, which is a known issue. Good Luck.
1294392
Patrick Fobi, Without more information, it's difficult to determine what content is causing trouble, or what might be happening. For faster, live assistance, please reach out to the Samsung customer service center for more information. We can have the dialogue here, but it will probably take more time. Initially, check your speakers, make sure your audio mode is supported and assuming this is a movie DVD or Blu-Ray, it should be supported. Either way, we're here to help. Thanks for your support of Samsung products. --Mr. S
1451377
I would try a different HDMI port on the TV. Some tv ports are not equal to others in the earlier TVs. The message sounds like a TV issue.
1132818
I dont seem to be having that problem. Make sure you are using an optical cable or HDMI w/A.R., not RCA plugs. Or, if your TV has the ability, shut off the internal speakers.
1723760
Ours kept doing that also. We had it for about 3 years and finally last year it started to the same thing. I took it in to an authorized Panasonic dealer to see if I could get it repaired and I was told that the part that was needed to repair it was no longer available. I hope you have better luck than I did. We no longer have a sound bar for our T.V.
1865261
i have a HL61A650 , i have the same issue when its on, but then it will still make that noise for a few minutes after its off... some louder than others...kind of like a snap, crackling or pop...not trying to be funny but thats what it sounds like... picture and sound of the movies are fine..."samsung" supposed tech came out but could not find anything...of course...still annoying after 2 years..
1779548
Sandra,How is it connected?Have you gone into your TV's menu to switch the audio to "external speakers"?Thanks for your interest in Samsung products.--Mr. S
969880
I have exactly this same setup and problem. No ideas. Samsung mentioned that they don't support PiP, which seems like a ridiculous ideas since we can see video but just not get the audio. Jake
92034
I've encountered a similar issue with my HT-S3300, where when the display changes from SD to HD the receiver makes a clicking noise and both the video and sound go out, but come back after a couple of seconds. Mine doesn't do it as often as yours, though.From what I've read, Onkyo has had issues with the HDCP "handshake" which is what causes the problems with the audio and video. That being said, I had never heard about it happening as often as you're describing it.
573957
Hi there... I'm not an expert in the subject, but I think you can fix it by going to "System Preferences" and after clicking "Sound" choosing HDMI in output, so it goes through the TV and not through the computer's speakers. Hope this helps!!!
378136
Same TV, same problem. I called Samsung and basically they didn't make their TV able to be listened to with both sets of speakers at the same time. Go figure. They should say that on the box then because that's insane.
1836528
My HDMI inputs quit on the audio side a few weeks ago. I had a Blu-ray and a streaming box connected. Flipping the main power switch on the back of the set off and on again cured this. Hope this helps.
1469875
I have this device and the Logitech revue as well. The problem you mention above was not an issue with either set-top box but with Netflix. I had the same error as well a few days ago but was gone after a few minutes.
1091050
It seems the problem is sometimes interference with the WiFi. I was advised to move the speaker closer to the WiFi and that did improve the situation for me. It still cuts out sometimes, and I may only be able to "fix" that with a WiFi that has a bigger range.
1093392
Yes, I have this problem with mine. I contacted Samsung Help and the response was - unplug the bluray and plug it back in and then it works, that is until you power it down and then it happens all over again. I am constantly unplugging it and plugging it back in to get the connectivity back with Netflix, like you, no problem with Pandora. I made another call to the Samsung 800 number and I explained the problem and the answer was....it shouldn't do that...the end result was that I got no help and all I got was a transaction number and never contacted back. Not happy at all with customer service. I'm probably going to go to where I purchased it to question this issue and if not resolved return it. This system cost too much money to have to keep unplugging and plugging back in to make a connection.