We just received our rack. The box was badly damaged but the rack seems okay. We can't get one side rack up past the other one. What's the trick?
1115216
I am assuming you can move both of the bars. If you can - you might just need some silicon on the pole that comes up out of the one that isn't moving high enough.
1115217
Same here - slight damage to box, none to rack. But, you need two people...one holds the rack with the wheels next to the floor - not enough to break it but held in place while the other person has to pull from the other side causing the rack supports to pass by one another. Works for us everytime.
1115218
I remember having that problem, too! It's not intuitive. The upper section of the sides/vertical arms has to be removed if I remember correctly.
805331
My unit arrived with one of the hanger bar supports unusable. I contacted Whitmor customer service and they sent a replacement part right away. Maybe you can get extra shelves through them.
821581
Directions didn't come with mine either. We had a problem with the weight of the bikes on the rack. It caused it to lean towards the ground. The metal was not as thick as needed to carry 4 bikes. I would try around a couple of blocks before you go too far with this. We couldn't even use for all 4 bikes on our way home from vacation. Hope this helps.
3513
I had to order a separate rack, and use the hooks from the second rack for the first one. If anyone knows how to acquire separate hooks for this rack, I'm all ears.
1678642
I dont believe so, not through amazon anyways. If you're having issues with the stability or duability of your rack, dont worry i suffered the same issues. It turns out i didnt assemble it as tight as possible. Turning it on its side and pushing it in will allow it to stay better:) hope i helped
268502
Make sure the "L" piece is facing up when you put it in the rack slot. The rack scoop will be almost perpindicular to this area. Not sure if this makes sense but the tip of the part of the rack is the only thing that should be facing up. The rest of that part of the rack should be at the bottom of the slot. Also make sure the other end is placed in the round hole before placing the "L" shaped end in the slot.
1918813
I've got smaller ones and they're wobbly and stacking one on top of the other sucks and I'm not doing it - they'll just slowly collapse. What I've done that has taken care of the problem is just put a board on top of the two bottom containers and then stack another on top of the board - we have three total so that has worked for us. The second row weight distributes via that board across the entire bottom two storage units instead of just the four points that then get squished over time and begin to collapse. The board has prevented any collapse - no worriess. I put the heavier content ones on the bottom and the lighter on top but there isn't that much difference really. So a board works. I'd stick another container on top and be comfortable with that. Now I would never stack over two rows with my board solution though. What I would do is still purchase these containers because they are pretty cool for what we need them to do, and I would purchase some concrete building blocks (pretty cheap although somewhat heavy). Then I would put one concrete block on top of another and once I got above the height of the first row storage then place a board on the concrete blocks. Then do the same on top of that second row I just made to get to a third row. That way all weight from any of the two upper rows of storage boxes is transferred to the board and the concrete blocks and the first row is on the ground so no problems. Hope that helps. =P
1183801
There are screws on the bottom side .just loosen a little put on the rack and adjust the size as needed mark with tape or a crayon
2121720
I ordered this rack and 3 times, yes 3 times it was shipped missing pieces! I am not sure where to get those other parts..... sorry!
1765398
I haven't had a problem at all. Using opposite corners push them together. Try turning upside down if it is a little stiff first couple times. Pushing opposite corners to reach other. Hope that helps
1837121
I had to tie the rack to both sides. This issue was significant in my returning the item.
551213
I was stuck on how to disassemble the rack for a couple of minutes also. I don't have it in front of me right now to give you a better explanation, but I remember pushing in the parts that fold. I think I just gave it a little wack like it was the inside of an elbow. Sorry I couldn't be more specific. Ill try and add to this later when I go home this weekend.
945122
The rack could be taken apart apart and stored in the original box but it would be more trouble than I would be willing to take. You would also have to open the box more carefully than I did so you would have the original box intact.
2076937
I figured it out! You need to be careful which end caps you put on which sides. The endcaps with the screw holes need to go on to the bottom. The casters screw into those screw holes. When my wife and I were assembling the clothing rack, we put the endcaps that were supposed to go on the top on the bottom and vice versa, meaning that the bottom didn't have anything to screw the casters into it. A little disassembly of the rack, a swapping of the endcaps, some reassembly, and we were back in business!
1611826
To be honest, I never noticed this when ordering mine. I bought the 1-Rack item as pictured. I am very pleased with mine and like the idea of being able to move it around within my garage. Perhaps the 2-Rack is double-wide???
2164712
We had the same problem. Then we realized that we had the bottom metal bars where the top ones go and vice versa. Make sure you have the right bars in the right places.
1467080
Make sure you have the rack installed properly in your hitch. It seems like it goes either way, but it doesn't. This happened to me, and I reversed the position and now it is as solid as a rock. We put two mountain bikes on with no problem, but they have to face opposite directions. Also, the rack pivots down if you pull the lower lever for ease of getting the bikes in the holders.