I am having difficulty securing the middle pole to the base. There are threads on the middle pole but none on the base stand. How were you able to connect the two securly, as the way mine is the pole is loose and wobbly?
1140437
I never had a problem, it just screwed right in. I just unscrewed it to check: the bottom part definitely has threads on the outside of the pole part and the middle pole has threads on the inside. Must be defective. :( Have them send you another.
780133
My husband says there are some slots in the base that you need to line up to get it started right. Then you can screw it on more easily. Hope this will help you.
1783753
My base arrived already connected. When looking at mine, it isn't obvious how to reassemble. Sorry I couldn't be of more help.
528694
You need some way to slip it over the pole it does not come a part. Either slide it down from the top or lift it up from the bottom.
888864
You disconnect both worm-drive clamps so they are open and wrap around the pole. May take two people to mount. I did it alone bit not without losing some religion!
930260
I'm facing the same issue, which means that 4" diameter poles are not that uncommon. Not much of a "universal" bracket. Maybe we'll come up with a solution, but in the meantime I am quite disappointed that the listing did not clarify that the pole must be 3 1/2".
1039053
I know I thought the same thing. Put the poles in the 4 corners. There are Velcro straps at the top of each corner that will hold the poles in place. You just have to pull the Velcro over the top of each pole. Once you get the hang of it, it is very easy.
1620978
Hi Cheryl, I had a very hard time with this also. I loosened the tension all the way & enlisted my wife's help. I held up the handles and my wife connected the hook. It took the two of us to finally get it. I think we were trying too hard; because, it just kind of went into place. Sorry, it's hard to explain what we did. It was very frustrating. Good luck
1429351
There are two things you made need to check. 1. Is your pole completely level? If you have a level check your pole at a few different points on each side. If it's not straight it won't spin evenly.2. Is it over tensioned? This was my problem. Out of paranoia that it might fall and send me crashing to the ground in some unpleasant fashion I really tensioned it to the ceiling. It was really stable but didn't spin smoothly because it didn't have enough freedom to move. Once I reduced the tension it smoothed right out and was still very stable. Hope this helps.
1564923
you need a socket wrench to secure the bottom pole on the base, what exactly are you having a problem with
1289203
Its a pole. You can unscrew it to loosen it then extend it and put a peg thru to lock the height in and tighten it.
1493671
Funny! I tried it a for awhile, it did not work. Went back to it, it did not work. Finally I figured it out. Have you figured it out yet? A couple of things: 1) the pole pulls out to be longer. It should be as tall as you are. 2) it seems like it does not fit in hole. But, you have to push hard. 3) Look at picture on box. The parts will actually end up looking like the picture. (Smile)
2024389
We had the same issue, but the top section didn't come all the way out. It stopped just past the "stop here" line (okay, it was our fault). You could not twist it to lock or unlock it, nor pull it in or out - it was just plane stuck. My wife and I finally got at each end and pulled as hard as we could. The top part popped off and we were able to then put it back together. We have been very careful ever since to not let that happen again. We now like these poles!
130496
Make sure that you are using the proper pieces on the appropriate side. The top bars are longer than the base, but that should not matter since the connector rods should roughly match up. You will have to slightly accommodate the connector rods when you slide the top onto the base, this friction is what gives the structure its sturdiness.
4444
The base is attached with screws. Yes, if you removed the screws, you are left with a 90 degree plate that is welded to the pole. That is what I did with my current setup. Good luck .
1114621
It isn't easy to secure but this is what I've done: Put the lower circular connectors on top of one another so they are together. The top parts then go together by pushing the part that sticks up into the groove on the edge of the other side. They then are locked in place.
826214
Hi Katie! My husband had the same issue and tried several screwdrivers to screw them in as much as they would go, but he could only get them to screw about half way in. While not ideal, the top part felt very sturdy even with half of the screw in each pole. He covered those screws with the small, circular foam piece for that section and then put the netting over top of that, and it has held up very well to my kids crazy bouncing. I wish the screw holes were a bit bigger so that those screws actually could fit into them. We were afraid to try and drill bigger holes for fear then they would be too wide and the screws would not hold at all. If you do find a good solution, please share!! =)