I bought a Medium one and didn't receive cross strap. I can't seem to find where to leave feedback and it is not returnable yet. Any ideas?
84464
I had the same problem. I called Timbuk2 customer service at 1-800-865-2513 and they sent me the cross strap for free.
84465
HI, The cross Strap is stored in the inside pocket of the bag. So if you open the bag, you will find a zipper. Open that and the cross strap is inside that compartment. Thats how i found out.
1012565
Try adjusting the chest strap - they usually come set at one of the smaller settings. If that does not work, you can often find strap extenders at various sporting goods stores. I'd bring the back (or the clip on the strap) with you, as the clips come in different sizes or designs.
534040
All I can suggest is that you send it back.I don't know much about return policies, but you should be able to do something.
559733
The strap has a 15 inch drop and its possible to add another eyelet to give it another inch. I am very heavy so crossbody is tight on me. Hope this helped
790913
I purchased mine from Amazon and it only came with the wristband. There was an empty space where the clip was supposed to go. I returned mine for this reason and if you don't have a smartphone, you can only use it with your PC. Even if you have a smartphone, some aren't compatible with the Misfit, nor was there an app at that time.
792635
I got a playmaker which reponded to my leg measurements. It ended up being too small. My knee was in such pain that I strapped it on and wore it one day anyway. MISTAKE!! I called trying to send this one back to exchange for a larger one. They would not exchange it since I'd worn it once. So if you get one be sure to try it on and if it doesn't fit, put it right back in the bag no matter how badly your knee hurts.
2212222
Sorry I bought it as a secret santa gift so I did not install the strap I really didnt even look at it sorry I cant be of more help
217787
This is a late response to Diosdado but if it can help someone else...I am a female with small, bony 6" wrists. I ordered the Pro series in small and extra small. The small had a bit of room but couldn't close tighter because that was as far as it could go. There was also some excess strap sticking out which I knew would drive me insane while lifting. The extra small could close tighter (I know they say you don't want it tight but I like having the option) and I was able to make it looser as well. The main thing was no excess strap sticking out. Now, my husband tried the small on and while he didn't lift anything with the grips they seemed to fit him okay. This is a late response to Diosdado but if it can help someone else...I am a female with small, bony 6" wrists. I ordered the Pro series in small and extra small. The small had a bit of room but couldn't close tighter because that was as far as it could go. There was also some excess strap sticking out which I knew would drive me insane while lifting. The extra small could close tighter (I know they say you don't want it tight but I like having the option) and I was able to make it looser as well. The main thing was no excess strap sticking out. Now, my husband tried the small on... » Read More This is a late response to Diosdado but if it can help someone else...I am a female with small, bony 6" wrists. I ordered the Pro series in small and extra small. The small had a bit of room but couldn't close tighter because that was as far as it could go. There was also some excess strap sticking out which I knew would drive me insane while lifting. The extra small could close tighter (I know they say you don't want it tight but I like having the option) and I was able to make it looser as well. The main thing was no excess strap sticking out. Now, my husband tried the small on and while he didn't lift anything with the grips they seemed to fit him okay. « Show Less
585686
Yes, that strap is a PAIN! I had to use a straight pin to help me pull it under the cross pin, and a good flashlight! That's the best advice I can give.
149151
I would leave a product review or contact the company. They have incredible service and sent me a free replacement strap for free since I lost it. You might have similar luck with the case. Great company to work with.
933290
Same here, I've gotten 2 from Exigo Distribution and both are two small. They will issue a refund, but what's up when then not fitting.
1346375
Need more info. Did you lose the straps. You could go to a fabric type store and buy the webbing and hopefully the matching male clips. Otherwise I would contact Ogio customer support and ask for replacements
865433
I had to trade in the regular ergo for something with a larger waste strap. The Ergo Performance has about 5" longer strap than the regular one. Go to a store and try them on to see if they're comfortable. Ergo is a big investment but well worth it if it fits right. They also offer a waste strap extension but I feel it should be comfortable as is.
2156727
Yes it comes with the same color strap. I didn't know either and I took that chance. I apologize, it might have been helpful to add to my review!
1175095
Thanks so much! I was nervous thinking I had to purchase the strap separately. Will be ordering it soon...on Friday to be exact :)
1054524
You can go to the Joby website and they have a great, easy to follow video on how to adjust and position the strap. I don't think your doing anything wrong. I have watched it several times just to make sure myself.
1495121
I never did receive the backpack strap. :/ never thought of that until now. Bummer. :/