The stopper seems to stuck. Anyone have suggestions on how to loosen it safely? I'm scared to use too much strength and break the glass in my hands!
1117051
This is what I did. I poured a small amount of oil into the top area where the stopper feeds into the bottle. I slowly tried to move the stopper so the oil could get in between the glass. Eventually the oil will loosen the stopper. About once a week I try to make sure that this area is oiled up so that it doesn't happen again.
771834
I never had the lid get stuck, but I've experienced the cups bottom getting stuck so I just carefully lifted it up. Perhaps you could do the same in the opposite direction.
773643
I'm having trouble with this too. Just did a little experiment: the problem is the glass cup and not the steel handle, because no matter which handle I use on one particular cup, it slips off. Washing and drying the exterior of the cup didn't help.
1978508
Removing the stopper will keep it from sealing completely, so be careful that it is in a place that it will not tilt or be knocked over.
1630317
Mine was tight too but I eventually got it off. Try wiggling it. My product was defective lower down the carafe so I returned it.
1036817
This is the batch one so I have to put the stopper in place. It is a safety mechanism. You can get one that uses a switch too if you prefer.
1810551
It looks a lot trickier than it actually is! Just turn the plastic tip about a quarter turn counterclockwise and then pull it straight outwards and off it gently comes. I remember the first time I tried it getting so frustrated that I finally grabbed some plyers but that was not a good idea as it will only break the tip and make the cap unusable - it is so easy if you just turn the tip back and just pull off. :)
402602
Turn it counter clockwise. If it sticks continue to turn and gently pull up. Once the plastic lid is off the stainless part should fall out. If not just tap it. Peter
294863
Try to put it into warm water for a while and then try to unscrew it. Good luck.
825129
My only suggestion would be to make sure you are pushing the little tab on the lid in before it locks. I nearly broke it trying to force it. Other than that, I don't know.
1733735
The one that I received does not screw in or unscrew, it is held in by pressure. Try pulling it out by the slight lip around the edge of the glass.
258420
Same problem...............you can try to lower the plastic a little on the glass...........Either way.......even if it works.....it is not a SECURE stop......
1678239
I don't know if this helps, but , did you put the filter cup in properly? The only way I know for it to get stuck is if the handle of the filter cup and the orientation of the cup is wrong....I'm afraid that the only way to get it out is to pull until something gives.......wish I could help more
773642
Haven't had that problem. However, you could likely take a pair of pliers and "squeeze" to help it fit better (if it's the bottom part - under the glass)
1726020
Seems odd that it falls out. Is the bottle too big? Maybe not in all the way? It seems to operate like what you might see in a bar when pouring shots. It allows only so much out before you need to turn it right side up again and pour a second time. Mine works great and I love it!!
682362
I was struggling too. And then my boyfriend just banged it on, it just pushes on in two places. I thought it might break, but it didn't. He used his body weight and just pushed down really hard. It works very well and looks nice, I like it. But yeah, you have to sort of have to give a big push to get the lid to snap on in the first place.
1581317
Keep turning the lid counter clockwise and it will come off. It has a little resistance to show when in the open to drink position. You just turn past it and the lid comes odd.