Out or 27 reviews only 4 were negative so I ordered the mugs. I am hoping for no dents and no scratches. Will you inspect before shipping?
1125944
We strive to inspect every order before it ships and guarantee 100% satisfaction. Thank you for your support and business!
1552718
I have had these for several years with no mishaps. I suppose there is always a possibility of a manufacturing issue with a single cup; but I don't think you need to be concerned about them in general.
1938223
The guy who got it from me haven't a chance to use it yet. I'll keep you posted. The mug looks legit.
1261867
We found if you let them cool off a little after shipping, you can work the.dents out. Also if they arrive without dents, don't handle them until cooled. We bought several & realized the issues w/ the plastic. Absolutely love them though.
276151
Nope! Using this set everyday and no black marks or scratches of any kind. These are amazingly durable. I have issues with my hands and have dropped these, banged other things into them... Not a chip or crack to be found! The stoneware seems to be of high quality.
717610
As I'm simply not in a position to guarantee you the quality of the shipping, personally I wouldn't take a risk. Bar is truly amazing; it didn't arrive however in well secured box. My bar came with no damages nor any scratches
1597311
JP, I'm wondering if you ordered this table? I have similar concerns, and have been looking at glass tables as well.
518557
wow i don't now i didn't had a problem with my mug just yet . it has been working well for six months now. sorry
593788
I did not have any issues with packaging or damage. I'll try and post a picture if the packaged product.
2200445
Mine were like that as well. Reading some of the other reviews, this seems to be the norm. My mugs are super sturdy and none of them have broke because of the seam/"crack".
862749
Hi Gwen, I bought the bowls, not the mugs. I can tell you the quality of the bowls is exceptional. I love them.
175239
i have not had a problem with this item. I've dropped a few times but no scratches or paint coming off. I believe the exterior is metal. all I know is this I'd the BEST hot/cold hand carried mug I have ever purchased. I wonder where it's been with the money I have wasted on mugs that claim to do what this one does. I have purchased a second one already and will purchase more in the future. All the other mugs I've had are in the trash.
1996818
Greetings! Well, I can't answer as to the condition of the packaging, but I can say we've had no problems with the item itself, so--if that's you're only concern--I wouldn't let it put you off ordering this great little table!
994189
I received my original order and it was damaged inside the box even though it was sealed and the box wasn't damaged. The top lid had 3 deep scratches in it that were small but unacceptable to keep and Amazon sent me a new one next day that was perfect. Maybe others are damaged? My replacement is fine though.
1188336
I'm not sure, mine were damaged as well along with some other espresso cups I bought....I just figured that I could return them but I didn't think it was worth the hassle.
1308131
I believe the mugs are solid copper because the inside AND outside of the mugs appear the same color and react the same to various liquids (spotting occurs if not dried completely...just like copper. Cleans beautifully when polished with copper polish.
1883515
Never had a problem and I have had my mug for years. I agree that you should contact the company