how do i fix my kodak office hero 6.1 from contantly rebooting?
1132878
That sounds like a problem with the communication between your computer and the printer, go on the kodak website/support, enter your product and find a solution, they have customer support people you can comunicate with online.
511888
This happened to me when I used refill ink cartrage,so I went on line to Kodak and bought a new one and it worked.
90945
I got that too. I kept trying to insert and reset. Finally it said "formatting" and that was the last she wrote, i.e., the camera froze there. Packed it up and returned it the next day. I bought a (slightly) used Flip on eBay. I know opinions differ, but I had used (and loved) a Flip for years, had broken the lens and was looking to replace with something newer... hence the Kodak, which I found was shabbily made. Now back to another Flip. Even though Cisco dumped them, the Flip videos import as mP4's, and for my purposes, that works great and couldn't be happier with my new (used) Flip. Good luck!
1295397
Hi Myrna sorry to dissapoint you but i have no idea but i can advise to go into kodak profile and get all the info that you need you can even chat live with one of their technicians.
1972372
All I can think of is you might need to try "rebooting". There is a tiny hole in the bottom of the camera (inside the place where you would screw in a tripod). Try sticking a paper clip in the tiny hole a push for about 5-10 seconds. Mine has frozen before and that resets it. Do that, then try hooking it back up to your computer.
2060054
Ours stopped working as well. We tried contacting Kodak to fix it but navigating their customer service process requires the patience of a saint. No wonder Kodak is going bankrupt! We bought a more expensive brand thinking it would be higher quality, but I guess we were wrong.
1265934
Funny, Kodak wanted to replace mine with a refurbished printer costing to much for what it is when the printhead would not move after trying all the suggestions for fixing the problem. My husband did get it working again by taking it apart but I had already bought myself an HP Officejet which works great. And the Office Hero 6.1 quit working again so I am sorry I can't help but my suggestion to you is stay away from the Kodak and throw it in the trash. Kodak is not an American product any longer. The only good thing about the printer I thought was the cost of the ink. The HP ink is expensive but it seems to last me a lot longer! Funny, Kodak wanted to replace mine with a refurbished printer costing to much for what it is when the printhead would not move after trying all the suggestions for fixing the problem. My husband did get it working again by taking it apart but I had already bought myself an HP Officejet which works great. And the Office Hero 6.1 quit working again so I am sorry I can't help but my suggestion to you is stay away from the Kodak and throw it in the trash. Kodak is not an American product any longer. The only good thing about the printer I thought was the cost of the ink. The HP ink is... » Read More Funny, Kodak wanted to replace mine with a refurbished printer costing to much for what it is when the printhead would not move after trying all the suggestions for fixing the problem. My husband did get it working again by taking it apart but I had already bought myself an HP Officejet which works great. And the Office Hero 6.1 quit working again so I am sorry I can't help but my suggestion to you is stay away from the Kodak and throw it in the trash. Kodak is not an American product any longer. The only good thing about the printer I thought was the cost of the ink. The HP ink is expensive but it seems to last me a lot longer! « Show Less
2266965
Take them out and reinstall them. If that does not work, reboot the printer
1179146
I out off updating my windows. But u might try downlink software from canon again. I had to do that once when I had another update. Sorry I couldn't help.
202718
I don't think so. I had my printer checked at a camera shop and they said it couldn't be repaired. It's as if Kodak made them to only last so long!
541415
try rebooting it by unplugging it for 30 seconds then plug it back in and start it to see see if that helps. Part of the problem is that when it jams all the way to the left and is not accessible because of the cover it is under, so you can't do anything with the printhead or the cartridges.
1540751
I am not sure what the problem is, but I can tell you that I had two of these printers and they gave me a lot of trouble before completely breaking....both in less than 6 months. I would just save yourself the trouble and buy a canon pixma. The printer is cheap and works amazing....not to mention that it prints on both sides of the paper on its own which saves me during school. I will never buy a Kodak again. If you are stuck with this printer double check on your end and make sure it is the printer defect. Try a print preview before printing to see if it shows the whole article. If this does not help try reinstalling the Kodak software. Good luck I am not sure what the problem is, but I can tell you that I had two of these printers and they gave me a lot of trouble before completely breaking....both in less than 6 months. I would just save yourself the trouble and buy a canon pixma. The printer is cheap and works amazing....not to mention that it prints on both sides of the paper on its own which saves me during school. I will never buy a Kodak again. If you are stuck with this printer double check on your end and make sure it is the printer defect. Try a print preview before printing to see if it shows the whole article. If this... » Read More I am not sure what the problem is, but I can tell you that I had two of these printers and they gave me a lot of trouble before completely breaking....both in less than 6 months. I would just save yourself the trouble and buy a canon pixma. The printer is cheap and works amazing....not to mention that it prints on both sides of the paper on its own which saves me during school. I will never buy a Kodak again. If you are stuck with this printer double check on your end and make sure it is the printer defect. Try a print preview before printing to see if it shows the whole article. If this does not help try reinstalling the Kodak software. Good luck « Show Less
1220482
Contact Kodak Customer Service on the web. They should be able to mail one to you.
1387891
I had same problem. There was no fix after working with Kodak technician. Printer had worked flawlessly for two years. Technician offered a free refurbished printer (same print cartridges but no fax) with 90 day warrantee...I pay shipping cost...$10. This print head jam seems to a common problem. It is not a paper issue.
1361975
My best suggestion would be to contact Konica Minolta directly. Their tech support staff has been outstanding with me on several occasions with two printers over the past year! I cannot begin to understand why your printer is not printing on one side--thus, tech support would be an ideal option. Good luck!!!!
427377
I'm joining this comment party quite late, but I had the same problem. The battery completely drained between uses and I could not get it to charge via USB due to the auto shut-off design flaw programmed into the device. I bought an off-brand wall charger and spare battery, charged the Kodak battery that way and, Voila! It works again and now I have an additional charger and a spare battery.
273653
I was having this same problem, I have purchased 3 Kodak printers it has been the same problem with all of them its your printer head and they can cost as much as a new printer after the 3rd one I threw it out and bought me a HP printer they are the best.