I bought this and it has stopped heating any suggestions as to what's wrong. I bought a new thermostat and it still doesn't work.
1132674
There are two other things to check...first is the timer control assy. If this fails to work you will get no heating. And the next and last would be the heating element. Do you use this alot? How old is your unit? Feel free to send me more questions if you need further help as I'm an power plant engineer by trade.
1002689
Most likely the heat element burned out. Local repair shops would not fix it even tho still on warranty. Returned the unit to Oreck. They sent a new one which works ok.
2259528
The heater on mine doesn't work either, I threw away the box otherwise I would have retuned it!
43269
If your heater is making noise there is something wrong, or it's a piece of junk. My ViaAqua makes no noise and is working. I suggest exchanging the defective unit.
1136070
Either the light doesn't work or the heater doesnt work. I ordered one of these and it never worked for me. I ended up returning it.
2244821
I have not had a problem with mine but definitely call the company and explain to them what has happened. Be firm but not rude in letting them know that you are not satisfied with the performance of the heater. I am sure they will do something to rectify the problem. Good luck.
1806887
Sorry, mine never worked. The light came on to say it was on but the heating element did not even get hot.
1513293
Probably a defective unit. Not holding heat--or not getting hot enough. Ask for a replacement. A reputable company will gladly exchange if within the warranty period
40247
When mine arrived it didn't work either. The water didn't get hot also. At the time I didn't have time to return it so I was out my money. I wouldn't recommend buying this to anyone.
590416
Mine quit working as well. I contacted the company and they sent me a new one. Suggest same.
1939016
I would contact K & H about the problem and about any warranty. Mine has worked for several years and I finally bought a new one only because my cat had worn out the covering but the heating element from the old one still works. You may have got a dud and I am sure the company will help you.
1437975
simply stopped heating. red light indicating that it is on still comes on, but it does not get warm
63
Sounds like it may be the electric control unit may be defective (have a short in it) If still under warranty call Co and request new one--it is the temp control as the unit itself can tlerate heat--mine will go above 600 deg. Good Luck, Anne
1737288
Sorry for your problem. Mine has worked fine with no problems. Send it back. May have gotten a bad one.
904585
Your heater is broken. This happened to me as well. I've gone through a lot of steam cleaners, but this had the shortest life span.
2233396
I had the same problem. I first replaced the over protection switch and the hi limit switch. heater then came on and as you have it just ran hot even in air dry, so I replaced the thermostat and the heater still remain hot and brightly glowing. I talked to a repairman and he said to check the heater for a short to ground. It was shorted. Replaced the element that only had one of the ceramic element holders broke. This fixed my problem. I hope this helps.
493929
Good morning, I have had mine for only a year and it has not had any problems. However, I had a couple of thoughts that might (or might not!) help. Have you tried a different plug in? There is a safety limit switch that will turn off the machine if it overheats that may have failed. Finally, the heating element may have failed. If you have not done so you may want to contact the people that built it - they are here in the USA so they should be available to help. Good luck, I would really miss mine! Dave