How do you know if the product is still alive since Amazon does not ship with cold pack & does Amazon store in a refrigerated warehouse prior to shipping?
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I would need to know how long product has been in storage without refrigeration.Bobby House of Nutrition
1139671
We actually sell this product directly out of our New Life Vitamins warehouse. The probiotics are kept refrigerated here until shipping out to customers. When shipped we send them priority mail with an ice pack in the package. We are not exactly sure how Amazon stores their live probiotics but this is our process here at New Life Vitamins.
1139672
I just ordered this and when I received it the bottle was about 100 degrees. I'm sending it back. There's no way to tell if the product is viable.
1139673
This is not true! I ordered this and received it today. It was not shipped with any cold packaging, which of course rendered it useless!!!
954079
Hello!In order to maintain the potency of this product, we do require refrigeration once the item is received. However, we do not ship any products in cooled packaging. We have found that the delivery time is not long enough to damage the quality or potency. We hope this information is helpful. Take care. Swanson Health Products
353506
Hello Christina, We do not refrigerate this product during shipment. The products are kept in a temperature-controlled environment at our facility right up until the time they're shipped to customers. While extended exposure to high temperatures could have an effect, the shipping time is not long enough to have a significant impact on the quality of the products.
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Hi Matthew That is confusing about refrigeration. It should be kept in refrigeration while in inventory and especially after opening should be kept in refrigerator at all times. The short time during shipping and not be under refrigeration does not harm the product. There have been many tests on this subject by many companies and especially Renew Life well documented. I have been shipping these products for 20 years and we have never shipped with any type of refrigeration and there have not been any problems with products. Bobby House of Nutrition
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It has a long shelf life if unopened. After opening it's recommended to refrigerate and use in three days. My experience when ordering from Amazon is expiration dates almost a year out.
954078
Hello! In order to maintain the potency of this product, we do require refrigeration once the item is received. However, we do not ship any products in cooled packaging. We have found that the delivery time is not long enough to damage the quality or potency. We hope this information is helpful. Take care. Swanson Health Products
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I don't personally ship anything through Amazon because I'm not a seller since using the site. If you mean how did it come when I did buy it via Amazon's service once in the past, I believe I did receive it on dry ice. I know for sure it ensured delivered cold just so you know.
919301
I don't store it in the refrigerator. If I am supposed to, I'm doing it wrong, but I don't see anything on the package that says anything about refrigeration.
341071
This item has to be shipped overnight, it can get to warm or to cold. Expiration date we have right now is Oct 2014. Now I don't know if Amazon offers an overnight services
412331
I know this is probably way too late (a year!) to help you, but just in case someone else is curious I thought I would answer. The bottle ships in a standard box, unrefrigerated. It's sealed on the outside and under the cap, and the recommendation on the bottle says to refrigerate. A friend of mine works in a health food store and says they do not arrive refrigerated to her store, and they just put them in the refrigerated case after they receive them.
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Hello John! As with most other supplement companies, we do not ship products with a cold/ice pack. Manufacturers are aware that products are not going to be refrigerated 100% of the time during transit, therefore the amount of organisms exceeds the product label claim to ensure that by the time the product gets to you, it will still contain the amount indicated on the label. We hope this information is helpful! Jessi V.
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No, I ordered several times from different vendors via amazon and first two times it was sent with an ice pack, last two times I ordered, product arrived hot and I was unable to give to my son! Called company and they told me unless, ordered from a physician's office, these so called vendors should not be selling this product and the company is not Liable for how long it has been stored or shelved without refrigeration! We have no way of knowing! I would not recommend, better to be safe than sorry!
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I know they are kept refrigerated in health food stores and some vendors ship them in a cool wrap. I honestly don't know about mass shipments via commercial trucks. I have purchased mine without the chill pack and refrigerate them after I get the shipment. I suspect they would be more potent if always kept refrigerated but I still have been very happy with the product and it seems to work for me.
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I did not receive a cold pack with mine (it arrived in the winter so it was plenty cold from that). If you put it in the fridge upon receiving, the integrity of the product shouldn't be compromised.
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It's hard to tell, Amazon has a storage and there could be different batches. I have bought it two times and have had different expiration dates and always had time enough. Hope this helps!
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Dear Valued Customer, Thank you for contacting Swanson Health Products! We apologize for any concern and we are happy to help. Please be assured that the shipping time is not long enough to have a significant impact on quality. The products are kept in an air-conditioned environment at our warehouses until the time they're shipped to customers. The bottles themselves are made of food grade plastic to protect the product. The bottles also have an internal induction seal to provide an oxygen barrier which reduces oxidation or spoilage. The majority of our product testing is done at off-site labs and the samples sent for testing are not refrigerated during transit to a testing lab. Test results showing the product continues to meet the label claim for potency tell us that the supplements withstand heat during shipment without damage. Our shipping methods are consistent with other large supplement companies. We know of no other mail order company that refrigerates products during shipping. Even if the product is refrigerated when you see it for sale in a retail store, it may not have been refrigerated during shipment to the store. We hope this information brings you peace of mind. As always, we do offer 100% money back guarantee on all products for up to 1 year past the purchase date. If there is anything we can do to further assist you, please let us know! Christy L.
84046
It's in brown paper in a box which is fine in the winter. It doesn't have to be refrigerated, it's just a good idea. This company guarantees the bacteria are alive by the exp. on the bottle, not the day it leaves manufacture.