My Breeze is locked in the closed position. I cannot get it open. I have had it since Feb. and this is the first time this has happened.
1148799
Standing in the rear, put the front wheels on the ground while keeping the rear wheels up. Now pull up on the red strap and it should unfold. It is kinda tricky until you see how it works. I don't use ours very often, so if the preceding does not work, try reversing the procedure. Basically it's one set of wheels on the ground and the other pair suspended, then pull the strap.
1148800
Dear Jane,Here is the link to the website so you may ask your question to the actual company: http://www.breeze-walker.com/Good luck!Helen
1148801
I have never had this happen before. It sounds like you need for someone with some strength to get it unlocked for you.
1148802
Hi Jane, I have had the Breeze Rollator for almost a year, and have never had this occur. I am assuming that the hand brake is locked, correct? My suggestion would be that you can contact the actual Rollator Company in Norway via e-mail. They are such an amazing company, they may have a quick fix for you, and they have been very accommodating to me when I have had questions. Just Google the Rollator Company in Norway, and tell them of your problem. I would be interested in their 'fix,' since all cables are 'hidden.' Good luck. By the way, I love my Rollator so much, I have given her the name, "Esther!" Regards, Helen
1148803
Sorry but I never had that kind of problem. Maybe if you vigorously wiggle the red release mechanism? It does stick sometimes. Good luck.
1148804
Hi Jane, I'm not sure how to unlock the Breeze but I can help you with a replacement rollator if you need one at some point. PLease look up WheelzAhead Track Rollator in Amazon or Google. Contact us directly and refer to this conversation and I will make you a special price. Thank you, WheelzAhead.
1148805
Jane, did you find the answer to your question? I know the Breeze was well-designed for simplicity of use so they need to answer your question. Please let me know using this question service. Thank you. Helen D.
1148806
Hi Jane - I've never experienced that problem with my wife's Breeze. It has functioned perfectly. All I can think of is to try to compress the legs a bit tighter while you pull on the red pull handle to release the lock. If the pull handle isn't moving then there must be an internal problem with the handle and lock. In this case you may have to consult the manufacturer for assistance. Good luck!
1148807
Hi Jane,I have had the Breeze Rollator for almost a year, and have never had this occur. I am assuming that the hand brake is locked, correct? My suggestion would be that you can contact the actual Rollator Company in Norway via e-mail. They are such an amazing company, they may have a quick fix for you, and they have been very accommodating to me when I have had questions. Just Google the Rollator Company in Norway, and tell them of your problem. I would be interested in their 'fix,' since all cables are 'hidden.' Good luck. By the way, I love my Rollator so much, I have given her the name, "Esther!"Regards,Helen Hi Jane,I have had the Breeze Rollator for almost a year, and have never had this occur. I am assuming that the hand brake is locked, correct? My suggestion would be that you can contact the actual Rollator Company in Norway via e-mail. They are such an amazing company, they may have a quick fix for you, and they have been very accommodating to me when I have had questions. Just Google the Rollator Company in Norway, and tell them of your problem. I would be interested in their 'fix,' since all cables are 'hidden.' Good luck. By the way, I love my Rollator so much, I have given her... » Read More Hi Jane,I have had the Breeze Rollator for almost a year, and have never had this occur. I am assuming that the hand brake is locked, correct? My suggestion would be that you can contact the actual Rollator Company in Norway via e-mail. They are such an amazing company, they may have a quick fix for you, and they have been very accommodating to me when I have had questions. Just Google the Rollator Company in Norway, and tell them of your problem. I would be interested in their 'fix,' since all cables are 'hidden.' Good luck. By the way, I love my Rollator so much, I have given her the name, "Esther!"Regards,Helen « Show Less
266714
I'm having the same problem, occasionally sticks open. I'm planning on calling the manufacturer to see what can be done. I'm assuming it will need to be removed and cleaned.
2140032
I'm looking for an air conditioner and I think this is the one I'll be getting next week. I'm disabled with arthritis, single, and would like to know the answer to that question too, and just how difficult it might be to install. My bedroom window is one that opens from a couple inches off the floor with the bottom window going up. The top part doesn't open. I have one of those fans that fit just fine in it with pull-out extensions to seal it in. I hope this will be about like that.I hope someone notices and answers!..Thanks for any help.Robyn
269751
We've only had our since april still closes fine. Id Google how to clean velcro or something.sorry I cant helpvyou more but I'd be inerested in the answer so I know in case it happens to us.
329160
I have had a the same thing happen, only mine didn't happen until several months after use. I'm not sure if this is the right thing to do, but I just "pop" it down with my hand kind of hard and it starts. As Scott said, it started doing that after I didn't get it sealed and it leaked. So I am guessing that there is just some "gunk" in there causing it to stick. If you wouldn't mind, please post what you find out from customer service. I am still able to use mine, but it continues to stick occasionally.
2074479
You must have a defective one..had no problem opening mine. Turn counterclockwise.
1210000
Did you lift up the little clear door to expose the vent? It should lift up to form a little wedge. If it is still not working it may be defective. I can see mist as it operates on mine. Good luck
125133
I have not. Seems to stay locked closed all the time for me, when not used of course
557751
I had the exact same problem. I don't know why or how the fan cover cannot be removed. I'm guessing I should of emailed the company. Mine ended up breaking and I bought a different brand. Sorry
1189688
make certain the front top part is correctly fitted when closed... then tap the windowto see if the window will swing in arch.... the fit of the top section is crucial (in myexperience)..... good luck
663287
I haven't had that problem. I may still have my manual but it isn't accessible right now. I will try to help you figure it out when I get it.
469313
That back motor is really weak. If there is any kind of breeze, even from a fan, it will just not work. There probably is a better motor you can buy, but that is beyond my knowledge. Best of luck
1182439
If the unit is closed I think you are stuck. I'd contact the manufacturer....
219768
Not sure if it is broken. Mine had some bad readings until I figured out the the slightest breeze affected it.
1365593
This is part of the issue I have had from the beginning. Try turning the knob situated above the handle. It locks the unit in place if you have it seated properly. I hope that helps...
1691917
Mine did the same thing. I just squeezed the air out and used a clip to close it. It's frustrating though, you spend so much money on a product, you expect it to have proper packaging.
1086554
Mine doesn't open either. Very frustrating. I think a lot of people have the same issue. Hopefully they will sort out their packaging.