I just recieved this product &amp; its thicker than regular lotions &amp; im not able to pump it out. What do i do?!
1140539
I think there might be some mistake somewhr. This is an amazing lotion and my entire family loves it. May be you can ask them for replacement. The lotion is not very thick.
1645293
Fill it with cold water and let it set until the foam rubber thing inside soaks up the water, Then roll it up until you get the water out. Better yet, send it back and hope you get a refund. It doesn't work and it just makes you sweat more at night.
2172947
I had the same problem. The shampoo popped up okay but the conditioner required a lot of playing. It didn't work until I pulled the pump from the bottle and twisted and pulled for a few minutes. Not even sure what I did to trigger the pump.
359198
Did you have a pump included. That was more than I had. I went to Walmart and purchased one. I took a while and I still don't have them pumped up very well. I did find if you angle the pump needle a bit it helps, but good luck. It's definitely not easy! Sorry I don't have a better answer for you!
1883492
Something must be messed up. As if you hadn't figured that out. : ) My guess is that the soap may be overfilled? I would completely empty the bottle and than rinse out the pump or just fill the bottle half way up with water and see if that clears things up when you pump. The only other guess I have is that while using another type of pump I put in some really old liquid soap that the lost a lot of it's liquid so it was really think. Just gunked everything up until I was able to rinse it out. Shy of that possibly there is a mechanical problem but mine springs right back up each time. Hope this helps. Take care, Rich
1224491
Dear chas , I know the instruction book was inclufed but not the gel . I really wanted to keep it but I need an all over face . I am still waitinhg for refund
2215364
Try keeping it in the frig. Not only should it remain thick, but the coolness feels refreshing. If that doesn't work I would return it. I've had the same problem with hand cream left in the car, and it worked for me. Good luck
2266554
Hey...same thing happened to me. Shake it to 'fluff up' the down. Puff it w your hand too. I did that for about 10 min. Mine ended up expanding. Mine is actually too warm for me. I have to run the heat down 4-5 degrees more than I used to.. but then I don't want to get out of bed in the am. Good luck w it...should be fine. Morrison
1033019
No, that is not normal. It should be white, and it has a thicker consistency than hand lotion or conditioner. Definitely return it. Im sorry you got a bad batch!
806420
Michael I thought the Same thing. I'm an active user of indoor tanning and after a month with this lotion I felt my results were very poor. Everyone has raved about how well this lotion works so I was disappointed when it didn't work, leaving me to believe maybe I had received an "imposter" lotion. Also I had the lotion for 18 months before using it so perhaps it has expired. I did buy another bottle in hopes it proves me wrong.
119617
Not pump spray. Lotion not liquid. Works ok. Prefer spray, but lotion will probably go further.
1371990
Turn the pump counter clockwise to unlock it and take the plug out of the nozzle of it. Then you just have to pump it several times to pull the lotion up into the nozzle.
832900
I think it is too thick. If you thinned it you could probably spray it, but that would defeat the purpose of it being a gel.
1329932
Be sure to only fill halfway. Pump the heck out of it in the beginning. It takes a few times to get the pressure to build. It will never be as fine as an aerosol
1430887
It has a watery consistency. It is not thick or viscous at all. The consistency works well under lotion or face cream. All is normal!
335719
No it is not normal. It sounds like you are having a reaction to the product. Please stop using it.
1288627
Yes. My problem exactly. This lotion used to be great but they changed the formula a couple years ago and now I can't use it at all- causes terrible breakouts and a burning, red rash. You may be reacting to one of the chemical sunscreens in it (at least that's what my problem is) eg avobenzone or oxybenzone. Either way I'd advise returning it since it will only get worse if you continue using it.