Has anyone had a problem with fakes/counterfeits when they purchased the case directly from Amazon.com? When its shipped from AND sold by Amazon?
1139018
Yes always call life proof and give them the serial numbers to check that it is real. I bought mine from amazon and it's a counterfeit
1139019
Actually Amazon is a listed seller at the LifeProof website. However it warns only order from Amazon if it says ships from Amazon. If I get a fake in the next few days I will be closing my Amazon account permanently.
1139020
Yes, when I contacted LifeProof, I discovered that the LifeProof case I bought from Amazon was also counterfeit.
1139021
Yes. It is counterfeit. I just received my case today and when the speaker was distorted called Lifeproof who verified that the three serial numbers were fake. It was shipped and sold by Amazon.
1139022
Yes always call life proof and give them the serial numbers to check that it is real.I bought mine from amazon and it's a counterfeit
1139023
I don't get why it says in stock and it's been 5 days and has yet to ship. Something isn't right!
1139024
i have three counterfit cases from NEVERLATE. They look legit but are bogus crap
1139025
Well I received mine today, bought and sold by Amazon, and I can say it is real. I was even able to get the extended warranty. No flaws so far, it sounds fine, it looks fine, you just have to tap a little harder on the screen which I guess is expected. It passed the water test too. It came in the original, retail packaging and had the headphone adapter. Maybe Amazon has some fakes they aren't aware of and I just got lucky, but I am happy with my purchase. :)*I have the purple one.
1435126
I don't believe it's a fake. It came in the otter box package with their instructions. I have had no issues with it thus far
1514265
It depends who your order from -- I got scammed with a knockoff and could not get my money back. I'd call the company first to make sure they are legitimate and have a warranty. I believe the supplier for my so called Lifeproof case was TrueAccessory. Don't use them. Amazon should ban them from the list.
18519
Please be aware that if you buy your LifeProof phone case here from Amazon.com, you will not be eligible for a LifeProof guarantee. The phone cases that are sold through Amazon are counterfeit. The only way to have an effective guarantee is to purchase through LifeProof directly. (I know this because I purchased one from Amazon and discovered that it was counterfeit one I contacted LifeProof about the case and the guarantee.) ** See the numerous reviews from others about these cases being counterfeit!
1896622
Mine came directly from Amazon and the packaging and the case seem genuine. A friend bought one in a retail store and they look just alike. Works well, no leaks. Tested thoroughly before loading the phone in it.
1626430
Hello, I've never had a problem with bogus products from amazon. this is an extremely great product to by.
256585
I just got off the phone from a representative at Lifeproof. They said that Amazon is not a official supplier of their product. The Amazon ad says by "lifeproof" sold and ship by Amazon. It is not official sold and shipped by Lifeproof. The only way you can tell that the product is really or not is the serial number. There are two serials numbers one located on the inside of the case and a second located on the back. I believe it has two pieces to the case. If someone that has ordered this product from Amazon would be willing to check the serial and call lifeproof for everyone well. That would sure make me Merry!
1957907
Apparently not. My purchase turned out to be counterfeit. If you want to guarantee you get the real thing, physically walk into Best Buy and purchase one. Amazon doesn't seem too concerned about counterfeits being sold on their site. Don't lose $100 like the rest of us.
767572
I'm sure if Amazon is marketing and fulfilling the order then there is nothing to worry about. I have heard many stories of fake models out there but I would highly doubt Amazon would be selling fakes. I purchased mine from Amazon so perhaps it was from the same company and it still works like a dream many years later.
533679
Would the case be shipped earlier if we ordered it right now rather then waiting for it to be in stock on the 30th? Was looking forward to it being shipped today only to find out it was delayed till 25th and now till 30th. Really hoping to get it ASAP
1096838
Hello,The only way to know if you are buying an authentic LifeProof case is if you are buying a case from a storefront that says "Ships from and sold by Amazon.com" or "Ships from and sold by LifeProof". We are the manufacturers of this case and we distribute to Amazon.com. If you purchase from either of us, you will be receiving an authentic case every time.
1187012
Hi Carolyn! We have beeb selling these cases for the past year and have not heard of any complaints, so I don't believe you would have any issues. If there's anything else, just let me know. I can be contacted directly via this link:
1216327
If you ordered a White one, you're likely still waiting. I switched my order to a Black one late last week, and it arrived Tuesday. The black one has been both out of stock and back in stock since. I didn't cancel my order for the White case until the Black case version arrived and worked. I also called Amazon first to confirm the White one wouldn't be along in a day or two.
884122
The one I received looked official - it came in Mophie-labeled packaging, etc. But according to Mophe it's counterfeit. Amazon is being great about taking it back, etc. and has their fraud department looking into the problem.
1239679
I had to go through 2 fakes. The third one was the authentic one. It was going to be my last and final try as well. Guess I got lucky. Also the second one I had ordered was ordered and shipped by Amazon and was still fake.Good luck.
1518171
I got a fake when I ordered with Amazon (Beauty Perfect). I guess the deal was too good to be true.
1534489
The apple case that I order from Amazon was perfect it has the apple logo on the back of the case if that is what you are asking me. I believe it is authentic. The price was great. The case fits great. No problems Have the case for 4 months now. I hope this helps...