mine doesnt have strong vapor. is it the way it is or defected? i just got mine shipped and its working fine except for the part my vapor isnt strong like the video posted up there even though i did put it on highest level. is mine defected or is it...
122081
My elephant too. I contacted the company. They said if you have the reciept, to email them and they will send you an email response with shipping address, etc. and they will send a replacement part. You likely need an entirely new base/body of the elephant. You will need to clip the wire and send it in with the reciept (less than 1yr so it is under warranty). Or, if you don't want to do all that, they told me I could return it to the store to return or exchange it. I think a trip tp the store sounds best.
1187840
Mine just blew up!!! I bought it on October 16th and like ten minutes ago it started smoking and shooting sparks and it even left black burn marks in the table it was on!!
205693
Mine doesn't light up. Any suggestions? Also, how would I refill it with lighter fluid? thank you
1890845
I had the same issue, on the bottom where you put the Butane in (there should be another tube around it) you'll see that it has indents, use something small like a flathead screwdriver and twist it to the left increasing the power of the lighter and it should work.
1559093
The oscillator is likely broken. I had the same problem. The fan was working, but no vapor. I called Venta directly and he told me to take the cartridge out and try again. Still got no vapor. He said it was the oscillator. It was just over 1yr old, but I had only used it a total of about 4 mos the previous season so it was out of warranty and I was out of luck. I had one previously for almost 6 years and it worked great. I wouldn't trust this model anymore. To expensive for a one year warranty when so many seem to fail.
1496373
No. Mine has worked great so far. Did yours always do it or did it just start. I would contact the vendor and attemp to get a new one. Mine is PERFECT
1312410
Hi Gene - this was backordered, and I got mine today. There was no damage at all due to shipping. I followed the "first time" instructions (add oil, install air filter, run unloaded i.e. with air tank valve open for 20 minutes) - that all went fine.It is working perfectly so far.Boy - its really strong and well built too. The manual is kind of crappy though - but its not rocket science.Rob
2277658
If you've been able to use it before and this just suddenly happened, it's probably broken. The same thing happened to mine after only two weeks. I had cleaned it twice before this occurred, so I know that wasn't the cause. I returned mine to Amazon.
1157613
Hi sorry to hear about the issue. If you have tried everything with no luck, would suggest swapping it out for another. 1 of 3 I purchased we ended up returning. Now, we got ours at a local store so I didn't have to hassle with repackaging/shipping. My sister bought one and had issues as well. I commented on the table top version of this fan that unfortunately the manufacturer is not very consistent, or that QA is lacking. Despite the little issue i had, I am very very satisfied with my purchases. Good luck and I hope you get to enjoy your fan soon!
434052
Send it back it is defective. Mine was fine. Yours is not the way it should be.
1609694
I think you have a faulty humidifier. Mind did the same thing. So I emptied it and started all over. I did not leak again but the vapor did not come out of the top funnel, it came out of the seam in the bottom of the humidifier. I returned the item.
1745803
Contact the company for a replacement, sounds like a defect. I never had that issue with mine.
1761720
I've had no problems at all with mine. Here are a few suggestions: (1) Does gas flow and just not ignite by pushing the igniter? If so, you can use a match or lighter to get it going. (2) Do you smell gas under the unit, but not in the fire box? Check to see that the nozzles are inserted into the venturi ports--also, make sure they are JUST inserted--air has to mix in where the side openings are. (3) Do you not smell any gas? Make use that the tank is full and that the screw in is all the way in and then that the gas valve is fully open. Those are the only things that come to mind.
1647351
same here- tried cleaning it, no luck- when I first turn it on a lot of mist comes out and then hardly any, then puffs, then nothingedit- just poured out a lot of the water out of the cup and it works beautifully again! I think it requires a lot less water in the cup than you might think...I misplaced the measuring cup that came with mine. Although if yours doesn't mist at all that's probably not the problem....edit again- it ran out of water before the cycle was done...so that doesn't seem right to me either
566230
My experience is your battery is dead. Due to not keeping perfect fluid levels they defect. It happened twice. Then I threw the whole thing out and went to a perpetual battery system that is well worth the extra money in that there is no worry about maintaining the battery.
389947
I'm sorry to hear you had a problem. Mine arrived in perfect condition, and I've been using it daily with no problems. I'm sure Amazon will help with the return and sending another one to you. I LOVE mine!
1039731
Mine only makes noise when I forget to add water, and all my pods have always grown and done well. Ive had it for a couple years now. Love it. The only plant that didn't do really well was dill. But I still got some off it