I cant see the germs, before and after, there is no difffernce under the light. Am I doing something wrong?
1130875
You are thinking of black lights that show stains. This is a UV light that kills germs, not the same as black lights.
1138555
I would take out the filters from behind the UV lamp and then put the back on the unit. When you turn on the unit the UV violet color should show through the back fins of the case. If not then your UV light could be not working.
1539267
I have just steamed across it and use a tooth brush to scrub if its mild. Sometimes I put a little soft scrub with bleach on a tooth brush and scrub.
1744402
Had similar problem. Light is very, very dim. Took several weeks before I saw the little glow. Love the filter!LNV
1879
I had the same problem. Can barely see even old/major stains with the Pedar, while many of them show up reasonably when using the inexpensive florescent light.
1985288
"Germs" is a term that includes many different organisms. Bacteria, fungi, viruses, and protozoa often all get lumped into this category. There are good (beneficial) organisms as well as dangerous ones. Unfortunately, the beneficial and harmful ones do not follow any specific pattern of fluorescing or not fluorescing under UV light. I've had lots of fun looking at dust under blacklight. You would be amazed at how much of it lights up-- including bits of paper.
1973604
Return the item. I had the same issue with the light I purchased or call Amazon.
2199010
Check the electronic eye on top of the light. I had a similar problem and it was the electronic eye. I bought a replacement at Home Depot for a little under $10 and that took care of it. Hope you can figure it out!
1179440
I also purchased a sterilizer. The light seemed to work then realized it did not stay on...thought it may have been bulb so I replaced the bulb with the spare that came with the unit. Same thing happened. I contacted company to see about exchanging the unit. They said "We are sorry to hear that you are having a problem with an item you purchased from us and we appreciate your patience because of this. Unfortunately the unit is past the 60 day guarantee. We can suggest that you check for any loose or frayed wires that could be causing it not to work We can offer a discount on a new unit" Unfortunately we were not aware that there was a problem until after the 60 days because we thought it was working!!! Look for frayed wires!! On our new unit?!
835307
You can't see it while in operation. You can, however, get a small glimpse of it if you take the right tank off the unit, and peak through the small water flow hole while in a dark room. You can see a faint glow through the hole. I've never seen it on the outside of the unit while in operation. The light is completely contained inside the unit. You might be able to get a glimpse of it if you really looked, as others have said below. I've not been able to see it on the outside at all. If you're worried about the UV light leaking, it isn't an issue.
1783281
I have the same issue and that is why I like the filter system. I follow the recommendation to clean with a combination of white vinegar and water. I do need to rinse this through more often and do not wait for the clean light to come on. Happy trails
964187
I suggest buying new trays at walmart. Cut them down along the top to fit comfortably in your mouth, then stick the light tightly against the tray and close your lips around the whole thing! It feels weird but...and hold the light tightly in your mouth with your hand. Hope this helps!
810780
Lights such as these are used in food processing with quality control microbe detection systems. I have practical experience in this. I would recommend the water be contained in a transparent container and exposure should be no more than 1.5 inches to the depth you desire. Theoritically, you could have a 3 inch diameter container and move the light the circumference of the container holding the light in position for minimum of 5 minutes on each side. Yes this will destroy microbes present in water that the light hits, but the microbes must have enough exposure. Brush up on UVC wavelength vs microbes and qualitative analysis is recommended for best and safest results. Be well. Lights such as these are used in food processing with quality control microbe detection systems. I have practical experience in this. I would recommend the water be contained in a transparent container and exposure should be no more than 1.5 inches to the depth you desire. Theoritically, you could have a 3 inch diameter container and move the light the circumference of the container holding the light in position for minimum of 5 minutes on each side. Yes this will destroy microbes present in water that the light hits, but the microbes must have enough exposure. Brush up on UVC wavelength vs... » Read More Lights such as these are used in food processing with quality control microbe detection systems. I have practical experience in this. I would recommend the water be contained in a transparent container and exposure should be no more than 1.5 inches to the depth you desire. Theoritically, you could have a 3 inch diameter container and move the light the circumference of the container holding the light in position for minimum of 5 minutes on each side. Yes this will destroy microbes present in water that the light hits, but the microbes must have enough exposure. Brush up on UVC wavelength vs microbes and qualitative analysis is recommended for best and safest results. Be well. « Show Less
1744405
Have you tried looking at night? The light isn't very bright in the sunlight but if it;s working you should be able to see it if you shade it with your hand. If not the bulb may have shook loose in shipping.
2089740
You should be able to see the vapor. I agree with the other comment about contacting Amazon about a defective product.
1693022
I am having the same problem. There is not sound of gas going into the top lamp. Tried the priming of the hoses.Any other suggestions? I have this brand new item and it doesn't work.
1307106
Return it for a replacement, they don't really clear up as much as claimed, if it arrives cloudy it's probably going to stay that way unfortunately, just send it back :)