Hi, we really liked these earphones, but unfortunately the left channel died, and we only had them for 2 months. How to we take care of this?
1133673
I had the same problem - 2 months old almost to the day and the right channel has died.
1133674
Stay away from Brainwavz product. If you must, contact Brainwavz customer service. They are pretty good with exchanges, but I'd suggest buying the Philips She3590 or Xiaomi Piston 2.0.
1133675
as per brainwavz site - if you purchased through amazon contact "mp4 nation" for warranty support mp4nation.net/contacts
1133676
I am sorry that your Deltas developed a fault. The Brainwavz Deltas on Amazon come with a hassle free replacement warranty, you can contact MP4 Nation support at http://www.mp4nation.net/contacts or contact MP4 Nation directly through Amazon to get assistance with a replacement.
461967
Definitely not kidding. I had a slight problem with the J2's (the left earbud wasn't getting full range, weak on the low frequency) and emailed them. Within a day I got an email back answering my question and shortly thereafter (after trying to solve the problem myself) shipped a completely new pair. Which coincidentally work very well.Hope it goes as well for you!
12850
I would say try to call them. My JBuds were great then one day they just stopped working.... O_o I called in, explained that they don't work and they shipped out new headphones the same day. I've never dealt with better customer service, no dumb questions were asked like "Did I cut the wire or chew it" (Sony customer service lol) they just sent it out. I could have gotten lucky but who knows, call them at 1.866.358.6640 and good luck.
1358657
No doubt the bass quality is good, the left-side of my hearphones dies off after 2 months' use.
280989
Hi, I hope you have better luck with these than I did. At first, they played great but then one ear stopped working and the other followed. It would be a few seconds of working then off again they would go. I know this doesn't help you much. I hope you get them working. Mine were returned to amazon within 30 days. Cheers!
2023318
I'd like to know the same. It happened to me exactly you described and my headphone only plays on one side and it's very disturbing to have to fixed it every other stroke.If you find that out let me know. TksClaudia
1668890
We had ours nearly a year when they started to disfunction. Seems to be a wire in the jack not connecting anymore which fogs the sound.
28382
Hi, the ipod its ok, just the left side of the earphones dont work, dont sound, of course, is that I should inform long before, but the ipod was a Christmas gift and I knew too late.
1907115
Same thing happened with ours, and the plastic started to crack and fall apart. We do not know of any replacements and ordered new headphones.
190238
I have the same problem. I had to go back and use my long cord earphones because of that. Let me know if you find out the warranty. Thanks - Kendal
2105239
Have you tried changing the channel? You can do that by clicking on the left earphone. Also on the base there is another way to change the input. Be sure to read the manual as there are suggestions to deal with problems such as the noise you are hearing.
1451056
I bought mine many months ago and they still work. I have learned to be gentle with earphones, because I really got tired of having to continually buy new ones. Just don't be rough and they should last a while.
444709
I'm sorry don't like those people. But you could call them and see if they will resolve it, they don't want to hear about the broken ones but if you get one of the nicer people they might help you with the price. I'm through with tv ears I sent the broken ones and they replaced them for $80+. They don't care that they break !
331187
Hi, Veronica. First you should probably check to see if they headphone jack is inserted completely. However, from what you just described, it could be possible that they are either broke or it is a manufacturing issue, because the pair I had also had the same issue after a few months.
1610557
I got a chance to talk to monster guys. He told that I can replace the earphones but he is not sure that if I will receive the earphones with the right angle connector. BTW... i am planning to return these as it doesnt feel comfortable at all. Sound wise its excellent but i have considerable pain in my ears after wearing them for 1 hour. I tried all the eartips, but nothing seems to be comfortable. Any suggestions???
331190
I think it is broken. Mine works on both sides. BUT this is my second set of these headphones, the first pair broke in exactly the way you are describing - left ear piece stopped working. It must be an issue with this model. I had the old ones for years though before that happened.
596827
Never had that happen with these particular earphones - others yes, but not these. I have one pair that is about 3 years old - still working fine.