This camera did not operate out of the box. I have picture but cannot operate PTZ, please help what am I doing wrong.
1137146
Power down camera, then power up again, observe the picture that comes up with the PTZ information. It should say Pelco-D or something similar you will get an address and a baud rate. These are the crucial parts, what you must do next, is configure your PTZ controller to those settings and it will be able to send commands to the camera. You must wire the telemetry wires a + and - into your controller as well.
1137147
You need to set this camera up correctly in the dvr. The camera instructions will provide you with the settings you need to input into the dvr. Then it will work just fine.If no instructions, look online through manufacturers website or try different settings until it works (writing down witch ones do not work). Hope this helps.
1137148
You need to setup the different scan points so for the camera to rotate to those points.
1137149
Check the polarization of the wires. There are only 2 wires but they must be in the correct polarization
1137150
those cameras are assigned as "NUMBER 1". Under the PTZ control make sure that number "1" on the DVR is entered...this usually is the problem....hope this will resolve it....Thx
637169
Hi, Please contact the seller via Amazon. I also had problems. I was in contact with the seller 2 or 3 times . They were super nice and walked me through all my problems. Also sent me new manual.My camera works super. I use it on WiFi and also broadcast on the internet in 720P. The noise your camera makes is not normal. Mind is very quite. I believe it has a 1 year warranty. Good Luck.
1088167
I thought mine didn't work but I realized I had not correctly dialed the camera to remote operation. There is also a setting in the camera that I had properly set but my own inexperience with my camera was the error.
1597608
Double check on the swann website about the resolution. It does support 1 PTZ camera, but the ones that come with the system are fixed.
735636
I love my camera! However - I do not have wifi - so I am unable to help you - sorry...maybe call a camera shop???Good luck!
1410795
I thought I had the same problem but it seems that this particular type of camera is just a piece of junk. Sorry you got stuck with this!!
697258
No this is not a ptz camera. Adjust direction by hand. If you want to record you will need a dvr. You will also need a cctv siamese cable to transfer power and signal.
65503
I did have two issues with unit after install: the camera did not work, and display will shut off when it warmed up. But unit still was working. Is your entire unit not working?
2258554
The first suggestion is to check the wiring. I had similar problems and took the camera down and connected it to DVD and everything worked. I then replaced the entire lenght of wire and the camera is still working.
1082487
Thanks very much for the info., Les. I actually returned my camera when even Panasonic tech support couldn't fix the problem, but I later learned it was not a defective camera. I'll be buying it again in the near future as I think it's a great camera, and I'll be saving your message in an attempt to figure it all out. Also, too bad there's no flash button on the camera and that you have to go to the menu to fiddle with it. That's weird! (and too bad it doesn't pop up automatically, like my Sony) THANKS AGAIN! Jeffroar
995117
Not PTZ... Having a DVR is usually nice, to record what the camera is sending.
672113
Yes. Send it back right away. The camera is faulty. Other than that, just to be absolutely sure go into camera settings and reset all to default before you make a final decision.
400142
I don't know, James, because we sent the camera back! Something that only records for 10 seconds when it activates was not what we needed. We got a netcam instead! Goggling the camera model doesn't turn up anything?
1497103
Not sure what is the problem you are having. I didn't have any problem with mine. It's great camera.
2152322
If you have not purchased this camera yet I would advise not to do this. It has been servicing for 1 week. As other customer wrote, after batteries discharged and were replaced with new ones the camera didn't switch on and doesn't react on any action. My request to the shop remained unanswered. Regards
176437
I have the same problem. Camera arrived yesterday. Will not power up. About to return.
903845
Sorry I can't help you. This camera became inoperative about a year ago and we threw it away.