Any one have trouble getting their PC and Scanner to communicate? I just received the scanner today and can't use it.
1129565
I've used it with my laptop running Windows 7 and have had no problems so far. I am pleased with the scanner.
748051
I'm using Windows 7 Ultimate and the scanner works well. I also use ReadIris Pro 12 software and it functions correctly.
758966
Just upgraded to Windows 7 and the scanner is not compatible. I hate that. This is a great scanner. I've used it for 10 years, and I'd still use it now if it were compatible.
163109
I had no trouble at all hooking up the extension. I may not be compatible with your scanner. Try the other end to see if it connects.
19838
I have this scanner and the same thing happens. It appears to be normal to me as the scanner is working fine.
1893242
Sorry I can't answer this question. I haven't had any trouble with my scanner so I haven't needed to contact them. If they are out of business I hadn't heard.
370496
Assuming you are connecting the scanner's dock to the PC with USB, it should pick it up automatically. Can you PC see the USB Bluetooth receiver/transmitter? It doesn't register on Windows as a bluetooth device that can be paired, rather it uses Bluetooth to talk across the air to the USB device, which presents data to the PC like an old fashioned serial scanner.
903789
Did you turn your ignition switch (key) to the on position. This will allow the scanner to connect to the cars computer.
916604
This can be a reader issue or hard drive. The scanner reader electronics is going bad or the hard drive is locking up. Need to send into Channel master to be repaired.
789101
Yes! In fact, I can't make it work now. Am going to go on their site and see what help they can be...did you get this resolved?
250976
There is nothing wrong with the scanner. It is your printer. Set it at a better resolution. Or try wipe the front of cartiage clean.
381556
Hi Patricia. The unit itself is a very nice device. Where I had problems, was with the software. It worked once, maybe twice, but that was it. A search of the Internet revealed that many others had problems with the software too. What I ended up having to do, was to find a program on the Internet, that I could manually add the results into. When you say that it stopped working, do you mean the unit itself stopped working, or the communications with the software stopped working? I've only had mine a couple of months, and I don't use it that often, so I have no idea if mine will be working a year from now, or if it will stop working as yours did. Sorry I can't be of more help.
1605812
I read it had issues with the connection. Ive been super careful with it. I apologize I can't do much for you, but only solution, is open it up or wait till someone else has the answer. Mine works fine.
2024978
I have reloaded and rebooted and they even sent me a new unit... to NO avail. It will not work on THIS PC yet it works on others. I even reformatted my hard drive!! Any thoughts?Error code: 5, 26
1240169
Have you tried a different computer? The first one of these I ordered did not work at all. And I had to return and reorder. As far as I know it is still working. You may have to enlist the help of a professional to get your data back.
1892011
Two PC's and this model Photosmart. It will not scan from the printer and refers to the computer. The computer pops up with a Destination Component problem, will not scan and asks to have the printer reinstalled;done with no effect. Some esoteric remedies on the internet which I may try. Conclusion: not worth the hassle. UPDATE: I borrowed this solution from another blog and it worked for me. Since I am a novice, I am not sure which problems it will solve: Tried to go into the log file, but said access is denied. So, tried making a new admin account through Start -&gt; Control Panel -&gt; User Accounts -&gt; Manage Accounts -&gt; Create New Account. This was done in classic view of control panel. Made the account, logged onto it, tried to scan and it worked fine.
1697220
I had the same issue until I open a software program and scan it and it appear on that program as a file that I can edit. I advise you to open a program and then use the m.scanner. it works like a normal scanner.