when I first plugged it in, it worked. Hasn't worked since. any suggestions?
1145517
I'd return it. Mine has worked on several different computers (with different OS) without any problems.
1145518
Have you tried using it on another computer? Or perhaps a different USB port? Is your computer fully updated? Do any other USB devices work when plugged into the same port? If all else fails, it may have a defect and you will need to exchange or return it.
1145519
Since this is a plug and play device and it worked once, I would return it. I've had not problem with mine.
1145520
It has worked great for me. I use it every week and I haven't had any problems with this item. I enter numbers all day long and I needed this external keypad because my laptop numbers are all across the top of the key board! This external key pad rescued me from having to jump all over my key board looking for numbers.
816842
One review said just plug in and go..I plugged mine in and nothing happened..Can someone tell me how do you get this thing to work...
2090828
Send it back. I haven't had any problems with the one I bought. Sorry yours doesn't work.
768830
Sorry you are having trouble with yours, I've had mine for a while already and have not had any problems I would try unplugging it and wait 30 seconds and plug back in and try it again. Or return for replacement or refund.
1196872
Check your cables and connections. Mine has worked reliably since I got it. Try googling the problem
2240522
Did you turn it on using the nob in the from first. Try that first. If not, check your outlet and try plug to another outlet. And if thats not the case you have to send it back for a new one. I hope thats kind of helpful.
1004645
My unit did appear to stop functioning at one point. I just fully unplugged for a few days and re-plug in and all was good. Maybe try unplugging for a few hours. I just forgot about it after unplugging.
66547
Take out the battery and reinsert. If it still won't work use a fresh recharged one. If it still doesn't work you need to call them and probably need to have it repaired.
253604
Try different chargers. If it is all the way exhausted, plug it in and wait 20 minutes or so. Sometimes it doesn't respond for a while, until it has a little bit of charge. Good luck.
399734
I bought one and plugged it right in and it worked, I'm even using one of the SFP ports. You might try a reset to defaults if that doesn't work return it or call support.
1887923
Make sure your DC plug is fully inserted. When I got mine the same thing happened an I finally exerted a little more "push" on the plug and it engaged and charged.
1755455
"I" myself, have not experienced anything like that but, perhaps try unplugging or disconnecting the power cord for a minute or so, then reconnecting, - effectively "rebooting" the unit-- that may work.
1901232
I simply plugged it into my laptop and it worked fine. You might have a defective unit?
1415776
I plugged it up and it worked instantly. Try using a different Slot, look to see if there are any updates. Or restart your computer with the device still plugged in.
191514
Yes, I had that problem, even replaced the battery, but coulsn't get it to work. Bought a new one.
889222
I had the same problem and got mine working again yesterday after I tried an idea I found in an internet search. I unplugged the unit and cleaned the top of the unit with glass cleaner. Wait for it to completely dry and then plug it back in and give it a try.
921696
Try disconnecting power supply and reconnecting. if that does not work, I would return as defective due to internal circuitry failure