ONT issues. It worked immediately after installing this new battery and once the charge drained I lost internet and TV. I installed the old battery (worked but beeping) until that died too. I got a green system light and replace battery red light immediately and ZERO lights on the ONT. So the battery must be installed for the ONT to work? Guess my battery back-up is not charging but I get a power okay light on the charger next to where the battery sits. Could I have fried the ONT somehow? I have tried all the reset suggestions etc but to no avail. Guess it's time to call FIOS unless I'm missing a blinding flash of the obvious. ONT issues. It worked immediately after installing this new battery and once the charge drained I lost internet and TV. I installed the old battery (worked but beeping) until that died too. I... » Read More ONT issues. It worked immediately after installing this new battery and once the charge drained I lost internet and TV. I installed the old battery (worked but beeping) until that died too. I got a green system light and replace battery red light immediately and ZERO lights on the ONT. So the battery must be installed for the ONT to work? Guess my battery back-up is not charging but I get a power okay light on the charger next to where the battery sits. Could I have fried the ONT somehow? I have tried all the reset suggestions etc but to no avail. Guess it's time to call FIOS unless I'm missing a blinding flash of the obvious. « Show Less
1155442
I installed the replacement battery, and my Verizon system worked immediately. You could have a faulty replacement. If not, there might be a malfunction in your system.
1035180
You have a defective BBU. most likley the older 2pc type. the BBU is not converting 48v from the power supply to 12v needed for the ONT, that's why the battery supplied power until it was drained. The fix for this is to call Verizon to have the unit replaced (no charge)
1155443
My system also has an electrical part to it that plugs into an outlet. My battery got fried in a thunderstorm and FIOS had to come out and install the whole unit including a new battery. I don't think the charge should be draining. The electric portion of it should be recharging it. Sorry, I'm not much help.
1155444
Oh no I'm sorry to hear you are having issues but I did not experience any issues. I literally just took it out of the box and plugged it in to the unit and it worked, no beeping or draining (so far!).
1098537
I had the same thing happen. From the internet surfing I did, I assumed the unit was dead. Sorry.
1423471
There is a very small connector, very similar to the one inside a cordless handset that would connect the battery pack. Mine was on the left inside of the Fios box - it was not a "cable." Just a small connection that was easily pulled out and the new one placed back.
616714
I had no issue installing my backup battery and it has worked well with the Grace. Have you confirmed you have the correct battery for your Internet radio?
1932715
I had this happen only once. Seems like the device was in a weird state. I left it alone all day -- until the blue light was off, in fact all lights were off. I was trying to let the battery die completely. Once it did, I turned it on and everything came up ok. I was frustrated that I could find no way to do a "factory reset' and reconfigure it. If there's a way to do that I'd be interested.
377594
Is it not charging? I got the socket replaced, where you plug the charger in, and now it works fine. Plus I'm better about draining the battery completely before charging. I think they don't sell batts because it void the warranty if you open the case. I did order a replacement, though, from Screen Surgeons in Tucson, AZ. Got it in 3-4 days....
2226281
I installed mine myself and have no problems. The only thing on that unit that draws power when the key is off is the little red blinking light. I would say it's either an extremely week battery or a faulty unit. Mine performs flawlessly.
1889730
how old is unit??---maybe you need a new battery ******************* do you leave the led light on camera on a lot??? ---- this will drain battery faster ********** a friend of minehad same problem a lot --- so he uses the battery from his lawn tractor (since doesn't use lawn tractor during winter) just be careful not to tip this battery - as it will leak.I do the same now and solved the problem. GOOD LUCK FISHING!!!!!
2165468
Agree with other 2, make sure it charged because that's how you turn it on. I've had no trouble with mine, works beautifully.
1688755
The FIOS unit that this battery goes into is pluged into a wall outlet, not only does the power supply inside the unit power the FIOS it also charges this battery. Slowly after 3 to 5 years of use the internal chemistry of the battery goes bad and it doesn't accept a charge anymore just like your car battery. I hope this answers your question.
1534303
My light (green) stay's on when charging. It goes off when complete. Mine only blinks when the battery is low. It sounds as if your battery might be faulty. I never use tech support on anything. They usually know less about their products than we do!
702527
I checked with my daughter, since I bought it for her laptop and she's the one who installed it. She did not get that message, but did mention that the battery needs to be charged before it will work. I don't imagine it would charge, though, if it's "not detected", but maybe you could leave it on for a while and see. You can probably tell I'm not very "techy". We didn't know until after we bought the battery that the laptop would work perfectly well just plugged in, with the battery uninstalled. If I'd known that, I probably wouldn't have bought the battery at all. Sorry I can't be more help. I checked with my daughter, since I bought it for her laptop and she's the one who installed it. She did not get that message, but did mention that the battery needs to be charged before it will work. I don't imagine it would charge, though, if it's "not detected", but maybe you could leave it on for a while and see. You can probably tell I'm not very "techy". We didn't know until after we bought the battery that the laptop would work perfectly well just plugged in, with the battery uninstalled. If I'd known that, I probably wouldn't have bought the battery at all. Sorry... » Read More I checked with my daughter, since I bought it for her laptop and she's the one who installed it. She did not get that message, but did mention that the battery needs to be charged before it will work. I don't imagine it would charge, though, if it's "not detected", but maybe you could leave it on for a while and see. You can probably tell I'm not very "techy". We didn't know until after we bought the battery that the laptop would work perfectly well just plugged in, with the battery uninstalled. If I'd known that, I probably wouldn't have bought the battery at all. Sorry I can't be more help. « Show Less
1693454
I had the same problem, I changed the battery (It's a CR2032 'button' battery.... available online for about 40 cents each) Once I put a fresh battery in it was fine. That was just a week ago, so I'll see how it goes. If it acts up again I will move the pins to channel 2 or 3 (less crowded area). Keep me posted, Don
688791
Read the instructions and make sure everything is being hooked up properly. If that is not working I would try a new battery or send it and exchange it. I have had zero problems with mine so far. I hope this helps.
411075
I must AMMEND my former statement!!! A DUMMY battery is NOT A DEAD one. They are actually sold as dummies by companies and are cheap. I was lucky enough to have been corrected by RbwNY on July 7th. He/she informed me of this and added that pairing a 'dead' battery with the Li-on s can cause damage, etc. to the equipment. I should have known this as I know that pairing even an alkaline with a on-alkaline is NOT recommended. My apologies to everyone out there who has read my former comment. And a BIG THANKS to RbwNY for the help and advice!!!
583867
I was able to replace my battery. But right now its always blinking on one bar. It seems to be charging now though so I will be patient and let it charge. Hope fully bars will return. When its charging the bars blink right? Mine doesn't do that anymore. @Richard L How did it strip the battery case?
2098221
That happened to me after a few months of use. I called wild game innovations and I explained to them that it wouldn't power on and they asked I send it in to them. Promptly after I sent it into them they sent me a brand new one. To this day the new one they sent me works perfectly!