My light does not work properly. Sometimes it goes out while using. Other times it will not turn on. Battery always fully charged. Bad internal conn.?
1154485
I would say that your unit is defective, for sure. Mine works flawlessly just as it did right out of the box. I would return yours if I were you.
1154486
Sounds like you may just have a bad switch, I've never had that problem. I would contact the manufacturer.sorry I can't help more... :(
1154487
Sounds like a switch issue to me. Contact Dorcy directly. They build a good product and want happy customers. On the rare occasion I've needed them, there customer service people were fantastic. Don't be discouraged this really is a great light and Dorcy stands behind its products. Email them at support@dorcy.com with details of your issue, name, phone, and email address.
1154488
I've used mine couple times but it has to stay dry .... If there's slight moisture gotten in then it will not work
2237902
No. My lights all work. I think I would send it back and have A Amazon send you another.
515793
No! I've had my light a couple of years and this problem has never happened. I use it for an hour every night to take care of the animals. Make sure that you don't overcharge it. I charge mine in my car so that I can hear when the charge is completed.
2209267
When I bought a pair, the 2nd one didn't work at all (the light didn't even turn on). I don't think it was just a battery problem though, as the wiring underneath seemed in complete disarray. The actual circuit board seemed shot.
922058
Check and replace the batteries. I had exactly the same problem. I Called the company, their customeer service is great. At there suggestion I found one of my batteries was "defective". Replaced it and all was fine. BE sure the unit is NOT mounted close to a heater vent as warm air from heater can cause unusual activity with the light.
1569045
For some reason the connections shake loose in shipping inside the light. You could try making sure they're all connected properly. UNPLUG the light, remove the 4 screws and just wiggle all the connectors to make sure they're tight. Replace the cover and try it again. I did this on the 2nd one (same problem) and it fixed it! Good Luck!!!
1883158
I haven't had that issue with mine either. I use mine mainly for edging which puts a greater strain on the battery. My battery will normally last between 30 and 45 minutes and all lights go out. I would definitely call their customer service and ask about it.
1523101
My first one had the same problem as yours. Red light on all the time, and froze! I returned it and bought another one hoping it was a defective piece.... My second one start to show signs of defective also! and this one I can't return b/c past return period. DON'T BUY THIS PRODUCT is my recommendation.
506904
Connie, while I can't be sure of the answer to your voltage question, I can say that I was experiencing an illumination issue as well and the new battery corrected the problem. If you haven't replaced the battery in several years, I'd start there.
1083593
Either you connected it wrong, or you have a dead battery. The two lights should be indicating a problem with charging.
1123522
Sounds like internal wiring issue inside the lamp itself. Make sure your connection has good ground. I'd try powering the lights with a separate pwr source, if they still don't work return for warranty.
178830
Check your battery ,sounds like battery not properly connected...or dead/damaged.
315617
That's a common problem with these lamps. Sometimes it's the batteries, sometimes the charging circuit If possible, I would just return them
1296507
It might be a faulty unit. Like Jimbo, my unit charges easily--even an hour or so of sun is plenty for several hours of illumination. I'm very impressed with this device and hope that you have similar luck with a replacement lantern. Good luck.
510460
Sounds like a defect, I would contact somebody and get a new one. Hopefully they'll take care of you because this is a great light. I ordered mine months ago and carry it with me everywhere and it works like a champ! I haven't had to change the batteries yet either!
57676
If the LED's are not broken, the most likely problem is the appropriate plug is not properly seated in the controller. Re-seat all of the plugs and try again. If that doesn't work, then the LED's or connections are bad.
2114346
Check all of the connections on top. Solar is kind of fickle. All of my soar light, of every brand, sometimes take a break. Don't know why. Try charging while off too. If nothing works, you've got a bum one.