I get an error message about the cartridge. I use genuine HP cartridges and have cleaned contacts but the message won't clear. I have barely printed anything off them. Anyone has similar problem?
1118183
Have you tried unplugging the unit for a few minutes and let it reset when turned back on? Try cleaning the contact points on the cartridge and the printer with a touch of alcohol on a q-tip, let it dry before putting it back in the unit.
912547
You did not provide the printer model. Now, did you try to replace the cartridges with ORIGINAL ones? Even empty ones will do, just to test if they are recognized by the printer. (ONE cartridge will suffice for this test.) If the printer will recognize such a cartridge (even an error msg. will serve as 'Recognize'), you know what I already know: never look at this vendor and his products again...
2056327
You will want to make sure that the cartridge is seated properly. I have had them stick up a bit. If that doesn't work, contact the helpline. Good luck!
603066
Yes I have had that problem. I believe it is because I rarely used the cartridge prior to refilling. Maybe running the ''cleaning'' procedure on the printer would be helpful to us next time.
1190154
I had the same problem when I bought the non-HP cartridges. I sent them back and got a refund.
1190156
I had the same problem, I took them out and then put them back in again. Once I did that a couple of times then a question mark appears on the front screen, but the printer will print it won't acknowledge the cartridge cause it is a refurbished one, but the printer will print. Try that and see if that works for you. Hope so :)
795963
Same thing happened to me. I had to return mine and purchased the correct ones manufactured from HP. The savings weren't worth the hassle.
1932328
Thank you for your message. I am more than happy to assist you and I am so sorry to hear that you are having problems with the cartridges. Please rest assured that I am going to get this situation resolved for you as soon as possible. To get a better grasp on the issues you are experiencing, I would like to ask you a few questions: * What is your printer model? * What exactly is happening when you are attempting to print? Any specific error messages? * How many cartridges have you tried so far? * Have you removed any pull strip from the cartridges if necessary? * Have you tried taking the cartridge out and reinserting it? I look forward to your reply and resolving this situation for you with either a refund or replacements. Have a great day!
396042
I'm having the same problem with 14 month old printer. Seems as if thousands of users are having this issue. HP not responsive about it. Avoid this printer.
487375
My hp 3100 does it self. I did have one cartridge that I think I overfilled. that I could not get to work again.I would try restart and try sucking a few drops out. I now fill til I see a drop then pull back a little. You can try cleaning it also, nut I think putting too much in messes them up permanently. You may mess one up now and then, but when you get the hang of it, you will save a fortune, if you print as much as I do. I make my own fliers for my small business.
191127
I had the same problem for months until on last week until I traced the cause to Hewlett Packard's printer driver included in a bundle of programs that came with the printer. I downloaded a specific driver for the printer, deleted all the other rubbish.HP customer service treats people like idiots.I bought another printer.
1602589
I have had trouble with the cartridges.....sometimes shortly after I replace, it says empty!! It is taking too many cartridges. My biggest complaint is the quality of the color.....poor. Wish I had bought the HP.
930637
When I ordered these cartridges for my Hp printer they did not work I never got around to returning them. But my printer had the error.
920787
My black cartridge has nothing coming out, even though it registers full. Put a new one in & it works so it is not my printer. Did you send me a cartridge that is empty? What can I do?
158260
I hooked mine up and had the same problem. There's an adjustment on the cartridge that should fix the problem. It should be on the instructions. I thought mine was broken and after the adjustment it's been fine ever since.
447685
The response I got when the cartridge was low was " Did I know that the cartridge was not original HP Ink?" (bought here on Amazon) I suggest that you buy from an original HP dealer and not buy a knock off brand posing as original. I was not and am still not happy. Any response from Amazon??
2203269
Check the expiration date on the cartridge. I have an HP that will not print regardless of how full the cartridge is if the date is past the expiration date.