Has anyone purchased recently to see if defects have been fixed? Thanks for any info as I have 3 cats that need some stimulation as 2 are 14 yo
1124604
I don't know about improvements.I recently purchased a similar toy called " wacky web " from the local "intelligent" pet store, if my cats stop it with their paws it too makes the skipping sound.Doesn't seem to keep them entertained very long!
1124605
Hello, to answer your question this product is awful! It is not the version 3 that is shown in the picture and dose not come with the recharable batteries and makes a ton of noise. We have 3 Savannahs and it lasted about an hr.
1124606
Mine works great! There is still a problem with battery life. This thing needs an AC adaptor or a rechargeable battery because you'll find yourself buying expensive large batteries. All in all, it's worth the price.
1124607
A couple weeks after Christmas I replaced the one I bought right before Christmas. Neither worked! I just went and bought SmartyKat Hot Pursuit yesterday from Walmart based on several reviews here and (thankfully) it's working great and my cat is loving it! AND... it takes double A batteries instead of C and has adjustable speeds on it and comes with 2 different wands to attach. So far so good! It is a bit more than I spent on this one at Bed Bath and Beyond, but it's totally worth it since it ACTUALLY works. Don't bother with the Cat's Meow.
2079735
I just went to the website and filled out a form online while talking to someone on the phone. If it's missing or broken from shipment, they SHOULD replace or send parts. I'm not so sure about parts that we're broken AFTER though by fault of person, child or family pet. I got my replacement parts in about a week from ordering said replacements.
1474650
I purchased this one from Amazon and found it was defective too. From the beginning, it did not make sound or move easily, i.e., you have to press its paws or somewhere really very hard to get it to act. After a while, it did not move at all. We contacted the toy maker and they sent us a shipment tag to mail the toy back. They are willing to refund it as the toy is not in inventory. But we have not received the refund check yet. It may take a while though. We ordered the second one from Amazon for our daughter as she really loves this toy. The second one is wonderful. She has it for over 2 weeks and it is perfect still. I purchased this one from Amazon and found it was defective too. From the beginning, it did not make sound or move easily, i.e., you have to press its paws or somewhere really very hard to get it to act. After a while, it did not move at all. We contacted the toy maker and they sent us a shipment tag to mail the toy back. They are willing to refund it as the toy is not in inventory. But we have not received the refund check yet. It may take a while though. We ordered the second one from Amazon for our daughter as she really loves this toy. The second one is wonderful. She has it for over 2... » Read More I purchased this one from Amazon and found it was defective too. From the beginning, it did not make sound or move easily, i.e., you have to press its paws or somewhere really very hard to get it to act. After a while, it did not move at all. We contacted the toy maker and they sent us a shipment tag to mail the toy back. They are willing to refund it as the toy is not in inventory. But we have not received the refund check yet. It may take a while though. We ordered the second one from Amazon for our daughter as she really loves this toy. The second one is wonderful. She has it for over 2 weeks and it is perfect still. « Show Less
1280509
Hi again everyone, We had a total combination of several pieces of really bad luck all at the same time. It started with an unexpected spike in demand, which we would have been able to handle had the most recent shipment be sent out on time, however because of a clerical error with the shipper it was delayed by nearly two months. (Order planning for the crystals needs to happen well over two months before the product actually reaches the shelves at Amazon). That put us behind, and then on top of that the container somehow got ripped open in transit. We've just had everything transferred over to a new container and anticipate having them back in stock at Amazon around the 24th. You can follow updated progress at our Forever Litter Trays Facebook page, as I update there regularly. (And you can see a photo of the container if interested). Short term as someone else mentioned your best alternative is Fresh Step (although it has a fragrance). This and other tips can also be found at my website. I apologize once again for all this mess..........we're doing our best to get this all back on track as soon as possible. Rick
1996068
I have owned 2 litter robots. The first one was the first generation LR and it lasted about 3 yrs, but the one I have currently has lasted 7+ years without any defects. There have been 3 cats altogether that have been using the same machine over that stretch of time, and up until today, I've never had to look online for a way to fix a problem with the machine. I think it's fantastic and wouldn't hesitate for a minute to buy another one when the time comes around :)
1378479
How open is it? If the lock is not in the correct setting for your preferred use, it does not completely close. However, if it is open a sizable distance, I would say it is defective. Ask for a replacement. When properly working, it is a really great door. My cats love it and I am pleased with it.
1893628
No it is not defective. Mine did too and it is harmless. BTW...it worked well for us. We have a senior citizen cat who started peeing on the carpet by our patio. We have had no issues with that for 3 months now.
47877
The wands no problem, my cats have abused it with no breakage. What needs to be a replacement part or better yet an aftermarket part is the yellow polyester/nylon cover. My cats tore the hem off and now it bunches up and won't lay flat. It don't do it's job to good no more! Somebody, there's a market here, the covers wear out the toy still works!
618049
To: Doctor "K",I will look right now, so hold on. My cats are all so nutty, it is hard to tell if they are having that special "feeling" from one of their catnip toys. I ordered these because they have the rattles in them and when I throw them, I shake them first and they love that noise. Then it is like a herd of buffalo running for them. My veterinarian came to my home and told me that hands down, she has never ever seen so many cat toys. LOL From what I can see on the box and also read on the individual tag attached to each little mouse, there is no catnip in/on them. To: Doctor "K",I will look right now, so hold on. My cats are all so nutty, it is hard to tell if they are having that special "feeling" from one of their catnip toys. I ordered these because they have the rattles in them and when I throw them, I shake them first and they love that noise. Then it is like a herd of buffalo running for them. My veterinarian came to my home and told me that hands down, she has never ever seen so many cat toys. LOL From what I can see on the box and also read on the individual tag attached to each little mouse, there is no catnip in/on... » Read More To: Doctor "K",I will look right now, so hold on. My cats are all so nutty, it is hard to tell if they are having that special "feeling" from one of their catnip toys. I ordered these because they have the rattles in them and when I throw them, I shake them first and they love that noise. Then it is like a herd of buffalo running for them. My veterinarian came to my home and told me that hands down, she has never ever seen so many cat toys. LOL From what I can see on the box and also read on the individual tag attached to each little mouse, there is no catnip in/on them. « Show Less
1474652
I purchased this one from Amazon and found it was defective too. From the beginning, it did not make sound or move easily, i.e., you have to press its paws or somewhere really very hard to get it to act. After a while, it did not move at all. We contacted the toy maker and they sent us a shipment tag to mail the toy back. They are willing to refund it as the toy is not in inventory. But we have not received the refund check yet. It may take a while though. We ordered the second one from Amazon for our daughter as she really loves this toy. The second one is wonderful. She has it for over 2 weeks and it is perfect still.
1005422
Katydid79 - did you ever get this for your cats? I am desperately looking for the same thing you talk about! Just something to put the cats out in for an hour or so... I just cannot find anything suitable... I would LOVE to know if you ever got this and how was it? Thanks!
1533373
I was told that it depends on how many cats are using it and their weight. I'm a foster failure so I have multiple cats (and 7 litterboxes set up). Some of my cats are rotund (one is 16 pounds and one is 20 pounds). I'm sure the extra weight effects the motor, especially the bowl. My litterboxes have lasted around 1 year, sometimes more, sometimes less. However, the motors are only about $14 to replace, and they are pretty easy to replace---just 2 screws and a plug. PetSafe customer service is really good. I called the other day to buy several motors to replace in a couple boxes. They asked how long I had had my litterboxes and I couldn't remember if it had been 1 year or more, but they sent me a couple motors for free. They also let me buy a couple "90 day warranty" litterboxes for $40 each since the light on one litterbox went out completely and the lid on another won't stay down which causes the litterbox to stop working. (I have bought quite a few of these litterboxes and this is the first time this has happened). Anyway, if you have a box under 1 year and it stops working properly, call PetSafe customer service. They will send you new motors for free.
248634
one thing you can do is to rearrange the litter daily to "re-activate" the crystals. I have done this and it seems to help. If you are buying the premium kind, I know I haven 't had that problem.
788286
We have had the same problem. Ruined a coffee table and hardwood floors... Writing Hasbro and maybe returning a favorite toy....UPDATE: Contacted Hasbro via live chat on their website. Gave them the numbers from inside the legs and told them the issue. Also said others mentioned it on Amazon. They are replacing for free. They sent a prepaid envelope to send him back in so they can see the issue. I also had an issue with Bumblebee not closing all the way in vehicle mode. They are sending me a new one of that one as well without me having to return it.
1388011
I haven't had that problem, but it is a concern.Try contacting Feliway with that question. Their website is feliway.comhere's their contact pagehttp://www.feliway.com/us/Contact-Us
1080241
I've had mine since April or May. It's still really comfortable to sit on, but I have two cats that love to lay on top of the back cushions so they're a little.... lopsided now. It seems that once the cushions are misshapen they won't go back to their original form. Other than that, I'm still happy with my purchase!
637846
I have been asking the same question of amazon's customer service. they keep referring me to the seller or manufacturer.Mine did not come with retail packaging. so i can not contact the maker of this wonderful cat toy.i would like to get 2 more but i really do not want the hassle of unwinding the cord every time i play with my Kittehs.Good Luck