How do you open the top to see why it won't heat?
1153839
I would not attempt to open the machine, it would void any warranty and likely repair. If the unit isn't heating send it to them for repair or replacement. If you can't figure out how to open it is it likely you can repair it?
1153840
Our 6 year old unit stopped heating on the bottom only (the top still heated fine). No repair shops in my area would even look at it, so I decided to open it up. I removed the 5 small phillips-head screws which secured the bottom plate, and when I lifted it up, discovered that one of the leads to the heating element had come loose. I crimped it back into place with pliers, screwed the plate back in place, and it now works fine. While I had it open, I also cleaned out a fair amount of grease which had somehow gotten underneath the metal heating plate. My only caution is to be careful not to lose the tiny washers which sit underneath the plate where the screws go. Our 6 year old unit stopped heating on the bottom only (the top still heated fine). No repair shops in my area would even look at it, so I decided to open it up. I removed the 5 small phillips-head screws which secured the bottom plate, and when I lifted it up, discovered that one of the leads to the heating element had come loose. I crimped it back into place with pliers, screwed the plate back in place, and it now works fine. While I had it open, I also cleaned out a fair amount of grease which had somehow gotten underneath the metal heating plate. My only caution is to be careful not to... » Read More Our 6 year old unit stopped heating on the bottom only (the top still heated fine). No repair shops in my area would even look at it, so I decided to open it up. I removed the 5 small phillips-head screws which secured the bottom plate, and when I lifted it up, discovered that one of the leads to the heating element had come loose. I crimped it back into place with pliers, screwed the plate back in place, and it now works fine. While I had it open, I also cleaned out a fair amount of grease which had somehow gotten underneath the metal heating plate. My only caution is to be careful not to lose the tiny washers which sit underneath the plate where the screws go. « Show Less
1153841
Turn the unit on to high, remove the lower and upper cooking plates, raise the upper plate lid up to its resting position. Wait a few minutes and check the upper heating element to see if it is hot. If it is hot, make sure you are using the right plate for the upper unit and it is in the correct position. If the upper heating element is not hot and the lower one is, then you have a problem. Do not try to fix it yourself. The unit is not designed for home repair. Take it to an authorized service center for repair.
923827
The top does not screw on, the dark green piece on top flips open and there is a little hole to pour hot water in
1135452
1. Be sure that it is plugged in. 2. The timer and temperature controls must be set. 3. The handle for the top must be down - all of the way down. If running, when you lift the handle, the unit shuts off, put it all of the way down, and it starts up again.
618749
I've checked when using, the bottom of toaster and my countertop doesn't get hot. BUT: the top of toaster gets hot. So, I make sure I remove anything that was on top before using.
1690532
Press the right side of the top button after first pressing the bottom was to turn on the green power indicator. I use the second heat setting.
642785
Just reset the button to re-heat a 2nd time. But be careful. It gets really toast. ;)
775237
A wire inside has come loose and it is not heating. This is an easy fix as heaters are very simple. 1. Unscrew the bottom 2. Look inside and slip the loose wire back onto the tab 3. Put the bottom back on 4. Happy sealing.
753969
I can't tell you... It may be a defect because mine seems to be as hot at the top as it does on the bottom... You should try to contact the manufacturer about that problem. If its an electrical issue, you don't want it to turn bad.
1110768
Sorry, I didn't experience such a problem. I just turned the top and it opened up. Perhaps running hot water around the rim of the cap might help.
67459
Make sure you have power cord connected in the "cool" orientation. The cord connects in one way to cool and another way to warm the inside. Try unplugging the cord where it plugs into cooler and turning cord end over.If I misunderstood please give more detail.
1651318
Make sure the lid is all the Way snapped into place and also that the processor part is all the way snapped in. It won't turn on if not all the way locked in.
2088119
WE don't have a problem with ours, we just plugged it in and it works.Give it a couple days, seems like it took a few days to heat up it doesn't get hot.
334458
Let the pressure down according to the recipe, either letting it sit or running a drizzle of cold water on the still sealed lid. I carefully test the 'jiggler' to see if ALL the pressure is out. When it is, just twist the top handle and carefully remove it.
1868545
You can call the company and tell them it's broken. They have a lifetime warranty. I wouldn't tell them you just moved in ...just tell them the top broke....that's the truth. ..The top is broken.
2098706
I had this happen once. You do not want to heat it when the cover it on because it can over heat and explode same as with food. try filling the sink with hot water and just dipping the cover infor about 15 sec it should loosen the wax on lid so it opens. Otherwise get someone really strong to open it.
1732636
I would remove the top(unscrew lid) and then screw it back on. Also pinch where the number is located as directed in the instructions.
1646412
This is a very touchy item. Put water in it. Make sure the top is on so the magnets on the top align with the magnets on the base. Plug it in to a computer that is turned on (and not in sleep mode). Push the on button in the back and Pull out the little plug on the top. If it is still not working, it might be defective...send it back right away.