Is there a fix coming for the Bluetooth disconnecting problem? Mine disconnects every time the Ipad screen locks.
1122586
Hi. Yeah, it's a pain in the butt. SHARKK responded to my review to say that would fix it in the next release, but I'm not sure if they can do a firmware fix for existing models. I would definitely contact SHARKK support to ask how they intend to fix your problem: either a firmware fix or exchange your keyboard for one that works correctly. They seem to be genuinely concerned about providing good support.UPDATE JAN 22, 2014: I received the new version of the case yesterday from SHARKK. I charged the new KB before using it, then had it on for several hours today. I'm happy to report that it has not lost its connection yet. Much improved. Hi. Yeah, it's a pain in the butt. SHARKK responded to my review to say that would fix it in the next release, but I'm not sure if they can do a firmware fix for existing models. I would definitely contact SHARKK support to ask how they intend to fix your problem: either a firmware fix or exchange your keyboard for one that works correctly. They seem to be genuinely concerned about providing good support.UPDATE JAN 22, 2014: I received the new version of the case yesterday from SHARKK. I charged the new KB before using it, then had it on for several hours today. I'm happy to... » Read More Hi. Yeah, it's a pain in the butt. SHARKK responded to my review to say that would fix it in the next release, but I'm not sure if they can do a firmware fix for existing models. I would definitely contact SHARKK support to ask how they intend to fix your problem: either a firmware fix or exchange your keyboard for one that works correctly. They seem to be genuinely concerned about providing good support.UPDATE JAN 22, 2014: I received the new version of the case yesterday from SHARKK. I charged the new KB before using it, then had it on for several hours today. I'm happy to report that it has not lost its connection yet. Much improved. « Show Less
1122587
After I email Sharkk, they ask me to shut down and restart the ipad. I guess this must have fix it for some people but it didn't work for me. I'm not aware of any fix to this problem but I know from talking to Sharkk guest service that they are working on solving this issue. The guest service person was very professional and polite, so I suggest you contact them about this problem also.
1122588
Hello,Yes we have a fix for this issue now. Please email us at Support@iSHARKK.com so we can get this taken care of for you. For those waiting for us to get back to them, you will be contacted shortly.
1122589
Hi. Yeah, it's a pain in the butt. SHARKK responded to my review to say that would fix it in the next release, but I'm not sure if they can do a firmware fix for existing models. I would definitely contact SHARKK support to ask how they intend to fix your problem: either a firmware fix or exchange your keyboard for one that works correctly. They seem to be genuinely concerned about providing good support. UPDATE JAN 22, 2014: I received the new version of the case yesterday from SHARKK. I charged the new KB before using it, then had it on for several hours today. I'm happy to report that it has not lost its connection yet. Much improved.
621233
You need to reset the Bluetooth. Turn off the speaker and go into you iPad settings/bluetooth/locate devices then turn speaker on to sync
1805767
make sure the Bluetooth option is turned on on your iPad. also did you charge the keyboard at all?
1135983
shut down both of them and restart that should work. also in your bluettooth setting of iPad, you should see the ultrathin keyboard Folio i5, and the status has to be connected.
1553430
Re-pair no, Settings connect yes. Another reason I got rid of my iPhone bluetooth functionality sucks. On my android I have a shortcut to all my bluetooth devices on my homescreen.
866461
Make sure batty is charged. Turn on iPad. Make sure "Bluetooth" is on iPad. Turn power on keyboard (2 buttons) 1 for power & 1 to synchronize. The devices should synchronize. If does' work return for replacement. Good Luck!
142699
Have you made sure your iPad has the Bluetooth feature turned on (found in settings), and have the keyboard's on/off switch set to on?
1188164
Did you turn your blue tooth on the iPad? When you do, leave it up and then turn the keyboard on at the top right hand corner. You should see a blue light come on for a second on the top right. After that press the button at the top of the keyboard where the wifi emblem is watch to see if the keyboard name shows on the IPad. Then choose the keyboard name it should take a second but it should show up connected. If it doesn't try pushing that button at the top of the keyboard again. I has to figure out to turn the keyboard on when it didn't work for me:) unless there's something wrong it should work.
1847649
I had the same problem initially. Make sure Bluetooth it turned on in settings for your iPad. You have to have the iPad installed with the magnets towards the bottom. You'll know this is right because the device will snap into place with the magnets. Once it snaps into place you'll see the light on the keyboard come on and you can pair the device in settings.
503248
It happen once to my iPad all I did was sync the blue tooth over and its working fine I hope this was helpful
1131238
Have not upgraded to ios7 , but I suspect the problem is with the speaker. I've had the same disconnection problems when I connect through my computer. I'd say 2 out of 10 times I've had the disconnection problem. Maybe if the speaker had a software update to it somehow it would solve the issue.
2270130
Try turning off all your other Blutooth devices associated with it. For instance if your phone Blutooth is on and your trying to connect to Oontz your computer or iPad etc, it will not connect till you turn off the Blutooth function on the other devices.
207530
Maybe a problem with your Bluetooth on your mini. Pairs with my mini 2 fine. Have you ever paired your iPad mini 2 with any other Bluetooth?
1403126
I never had that happen. Once in a while the keypad will pop up on screen only because I'm disconneted from bluetooth... Sounds like it's more of a problem with your setting adjustment on your ipad... Try turning your ipad off and rebooting... maybe that will clear it.
2111736
Hmm. Sounds like the bluetooth connection is not solid. Can you try another device, maybe someone else's phone or ipad? If it doesn't skip with the second one then the phone of the first one may be incommpatible. If the second one skips too then the speaker is bad. The one I bought sounds great and there shouldn't be any skipping.
616822
Mine does that too, if the iPad goes into idle for a couple of minutes, the keyboard disconnects.
618111
I'm pretty sure that the bluetooth connection only is compatible on iPads. It will still be touch sensitive on most screens, but the pressure sensitivity feature won't work, which defeats the purpose.