Do you have another fill cup? None of the fill cups fit. My fill cup is on the right side of the freezer, w/water entrance hole in back
1138616
Did you figure out what to do? I have the same problem. No matching fill cup. GGGRRRR
895121
I'm not sure. I just got the same one. On mine. 1/2 is empty and full is full. I wish there was a way
497626
no. i called the customer service and the rep told me that she has received many calls about the cups but at this time the cups do not fit this model. I asked if the company planned on making cups to fit this line and she says no idea at this time.
1172398
Make sure you took out any packing materials on the inside. Also, you can't have beans in it (I've made that mistake). I believe you turn it counter-clockwise to screw it on it drops into the slot. Might want to try contacting Capresso directly - https://www.capresso.com/customer-care.shtml
1301694
You need to look to see if your ice maker is attached on the side or somewhere else. If its attached on the left side this should work with minor adjustment. I replaced mine in less than 15 min.
835744
i have had this happen,its because it didnt get a proper hole punched in the bottom or the top of the k cup,just redo and you should be good to go,,some brand of the k cups are a little diff
1817982
There is a measuring line on the water cup that is provided with the cleaner and regular water is fine. Make sure the water does not go above the "cross bars" in the filling .
2051748
Did you run a couple of quarts of water through the water dispenser to get the water flowing? If you did, try turning the ice maker off, then back on. Check that the hanging wire in the ice basket is free & hanging down (sensor that tells it that the ice container is full uses that wire). Pull the ice container out then slide it back in - there is a wire on the back of the ice basket that goes into a "trigger" mechanism that dumps the ice - if it isn't in place, the ice maker thinks that there is no container.
395538
Yeah your missing the straw. There are replacement parts sold on line. I would google it. Good luck!
1483067
I would call or post the company! It sounds like your helper handle was attached incorrectly. Mine looks like the picture and I cannot see how the lid fits if the handle is tipping towards the inside. Good luck!
1490973
there should be dry ice in there. email the company. they have really good customer service
1383512
Most likely you are overfilling the water container. Fill it up to 1/2 inch from the top.
878194
we had the same problem, and actually found it was an issue with the cups we were using. we took apart one cup where the brewer didn't give us a full cup of coffee, and compared it to one that did. the short-cupped one was missing a filter paper thingy in it, so we don't buy those cups anymore. the only other thing we do that others might not is run it without a cup at 4-5 times a week - my 11yo son uses it to get hot water for oatmeal in the morning :)
1731272
Being scientifically challenged, this has happened to me. If I pour the water in, then put the lids on in the wrong order, I have had this issue. For me, put hot liquid in with tea. Next, add the two lids. Let teas brew. It should work then. Best of luck. I adore this cup!
662456
I usually only fill it 3/4 full with grounds. Also I think it depends on what type of reusable cup you use with it. If you can't seal it good before the brewing starts, that might contribute to your issue too. Good luck!
2220901
Mine never froze. And it has the mildewy looking brownish blackish stuff floating in the water. I dont know if the seal was not sealed on some or if this has anything to do with why mine wont freeze, but I wasted 30 bucks on two of these after extensive research on youtube, thinking that it would actually work. It doesnt. I am hesitant to throw it out in case I ever get a deep freezer or something. BUT mine never froze:( I was looking forward to it too.
2259992
I found that the covers didn't fit tight enough for it to be used in the freezer. Now maybe you have better fitting covers then I do. In that case your lucky.