After refill the matte black ink second time, the printer can't recognize the cartridge, even after used the reset device. What should i do?
1124355
if you purchased the item from InkOwl, contact our customer support, we will be happy to replace it for you.
158260
I hooked mine up and had the same problem. There's an adjustment on the cartridge that should fix the problem. It should be on the instructions. I thought mine was broken and after the adjustment it's been fine ever since.
2179023
I have successfully used re-manufactured (refilled) cartridges. Although there is a trick to using them. After you install one, the machine will tell you the cartridge is "low ink". After a few pages it says it's out of ink and the warning light comes on. (Do NOT Cancel your Print Job!) Press and hold the Red "Stop" button for about 5 seconds and the warning light will turn off. The display will then show "unknown ink volume" or something similar. You are now good to print until the cartridge actually runs out of ink.
511888
This happened to me when I used refill ink cartrage,so I went on line to Kodak and bought a new one and it worked.
299596
Now the black cartridge doesn't go in at all. The other cartridges fit in. I have gotten frustrated and dismantled the printer. Thanks for replying.
1361212
If any cartridge, after refill, is not recognized as being full, its a matter for the manufacturer to resolve. I would try to contact the manufacturer for a solution or a replacement. Missing colors suggest a clogged print head. I would suggest performing the various cleaning procedures described in the printer's owners manual which is often available on the manufacturer's website.
1301771
You don't . This printer is notorious for NOT working when printing black. I was sent new printing heads& new cartridges, neither of which solved the problem
1370972
Britini, since the black is used more than the other colors, I would suggest cleaning you printer heads every time you change a cartridge. Also, make sure that the security tape that needs to be removed has been removed. If yes, and your cartridge is still not working, check the cartridge to make sure the film over the dispenser site has been punctured to allow the ink to fill the well. I hope this has been helpful. Best of luck. Rebecca Bell
403959
Sometimes you have to take one out, power cycle the printer, and put the cartridge back in (sometimes more than once) to get it to recognize it as good. If there's still problems, I would suggest that not all of them be removed at once, just one. Also be aware that much of the time, the printer seems to not recognize the ink level of the cartridges unless it thinks the cartridge is empty and you "replace it" after it tells you to. Just filling them up (in or out of the printer) the printer doesn't really refresh what it thinks the ink level is.
2103178
Call Technical support. They have been absolutely wonderful with me on every occasion! and, the only other thing I would suggest is with the new cartridge of black in place, disconnect your printer from the electrical outlet and shut down your computer. Then, restart your computer and restart your printer to see if that makes a difference. Otherwise, call KM. They are wonderful! And, these printers are wonderful although a bit "sensitive."
243018
I guess that I had a similar experience. I replaced the black cartridge several times and worked with help desk. Eventually it came down to replacing the entire print engine. At this point I took the printer to the dump. Sorry you had a similar experience.
2268225
Pat, I always assume the basics first and not knowing your expertise, just make sure you pulled the seal tape, have the right cartridge, reboot the printer, etc. Then I'd look at the printer's web interface, and the Windows troubleshooter before giving up and returning. If it's something you're doing, a new printer won't be any help.
828383
I think your second cartridge is not working. I had the same thing happen. I just ordered a new cartridge. Hopefully the next one will work. Or I will be returning it.
210599
If I were you, I would take the cartridge out while carefully noting how it was threading through the machine and then put it back in. If putting it back does not work, then click the help button on the menu bar on the top of the screen when you signed in to amazon.com and go through the questions that ask for them to call you. When you get them on the phone tell them the cartridge was working for a few times and you want another one send to you. They will most likely return your money or send you another one free.
988508
if it is the thin clear covering over the area the ink goes through to the printer you can leave it alone. The printer will get the ink. My first replacement was black ink and it was the same way. It will still work. I printed something first and then it recognized it. If it does not print using that cartridge...call or write the place that you bought your ink. I hope this helps and Happy Printing :D
805604
Hi Angela,, what I did when that happen to me, was, I took all colors cartridges out, yes even my empties, an put them back in, an made sure they clicked in place, try it, it worked for me, then restart the printer.
1643637
I am still using my first cartridge, so I cannot be of any help, but can you contact the seller to inquire about your problem? I see someone else had a problem, so I will be on alert when I change to the new one. Sorry I cannot be of more help. bummer...