Dumb question, how do you "release" a piece of paper after inserting? I have one and the paper rips when I try to remove.
1135068
Pull the bottom of the paper towards you / away from the wall and you should feel it release.
1135069
You push the paper up a tad and then sideways. Don't pull on it - it would just tighten the grip.
1135070
We have these at work, and it took me a few trys to get the hang of this, so I can understand the confusion. The device is basically small plastic rollers that use gravity to pinch the paper. The paper is slid up between the rollers and the back. Gravity of the paper and roller pinch the paper to hold it. To release grab the bottom of the paper and pull away from wall and up...as if you had a 3ring binder mounted to wall and tried to open it. In this way, you start to take up some the weight of the paper, and more importantly, the paper pushes the rollers up slightly, and the top of the paper falls out. We have these at work, and it took me a few trys to get the hang of this, so I can understand the confusion. The device is basically small plastic rollers that use gravity to pinch the paper. The paper is slid up between the rollers and the back. Gravity of the paper and roller pinch the paper to hold it. To release grab the bottom of the paper and pull away from wall and up...as if you had a 3ring binder mounted to wall and tried to open it. In this way, you start to take up some the weight of the paper, and more importantly, the paper pushes the rollers up slightly, and the top of the... » Read More We have these at work, and it took me a few trys to get the hang of this, so I can understand the confusion. The device is basically small plastic rollers that use gravity to pinch the paper. The paper is slid up between the rollers and the back. Gravity of the paper and roller pinch the paper to hold it. To release grab the bottom of the paper and pull away from wall and up...as if you had a 3ring binder mounted to wall and tried to open it. In this way, you start to take up some the weight of the paper, and more importantly, the paper pushes the rollers up slightly, and the top of the paper falls out. « Show Less
216402
I had one very serious jam and I made sure that the shredder was turned off and unplugged from the surge protector and then used several pliers in different lengths and pulled the paper from it. After I cleared the jam I put some performance oil on a single sheet of paper and ran it through and it worked okay.
182835
I love mine, the paper roll fits tight so as to pull off each sheet ! Just push it down on the central holder!
2199532
Hi, I have never had that problem....but if it happened I would use a coated spatula and slide it under to release...I love mine...in fact, I have two....good luck
1611849
Just turn it upside down & shake, or pry it from the edge using needle or unfolded paper clip. I believe mine was easily came out.
101568
Somewhere I saw you were supposed to roll the original pad off. Not rip. so, remove, carefully.
1523840
I didn't have a problem with it - I just used my fingernail to peel up the light-colored paper backing, exposing the shiny black adhesive backing of the felt strip. You could try with the edge of a sharp knife (carefully), like an exacto knife.
1623818
Mine did that and I did everything... Finally, I found it was the paper I got on special at Staples.... It was sticking up someway.... I switched to another brand... worked fine...
2051397
first, make sure the machine is shut off. then, when you are facing the side that shows the window with the paper that has been shredded, there is a little place to hold and just slide that container straight out slowly (don't lift - just slide). hope that answers your question.
1200900
The trick is to bend the mat and slowly peel the paper off. Invest in the 3 pack of mats that are for light paper, medium paper and very thick paper. Using the right stick and paper will help you remove the paper! Mary
1815323
I opened the plastic and placed it paper-side up on my dining room table. Then I lifted the paper, allowing the heavier plastic to pull the two layers apart. They separated easily, and I folded the paper as it became free. Hope that helps.
367610
Yes, there should be small plastic rods inside the aluminum rail that grip the paper. If yours does not, then I'd return it for replacement or refund.
324360
Had a similar experience. Bought a higher quality protector and put pieces of paper over to get cover on then pulled paper out.
888292
I remember this happened to me, too. what I did was to pull out as far as I can then cut the tape off and snapped it in to replace the old one. It got to be a better way to handle it but I couldn't find instruction any about it so that how i did it.
124251
I wish I did. That honestly sounds like a mechanical issue, have you had any paper jams, and if so are you sure all the junk paper is cleaned out? Just a random thought. I haven't had any noise issues with mine.
2056831
You have to pressit down and then twist. It's very very hard to use, and if it isn't held down the whoe ie it will rip your paper or skip.
1958466
I am having trouble as well, I've tried everything, including the paper clip and a thin blade tiny screwdriver. I cannot budge it. Anyone??? Heeeeeeeeeeeelp!!!!!A. OLOTT did you ever get yours off???