worked fine last year but no signal now with new batteries. both units light up so why do they not send and receive signals.?
1151556
Yes theses are great unit but after a year they are junk. I have replaced so many it not even funny.
625844
I bought them too. The batteries are probably dead. A similar thing happened to me. Mine lasted a couple of weeks with occasional use. Because they are "wireless", the system is always active even though the lights aren't on, looking for a signal to come on. Had I known of the short battery life BEFORE I purchased them, I wouldn't have bought them. Good luck to you.
264455
Check the batteries in the transmitter and make sure that the the dip switches on both units are set the same. If that doesn't work, then you probably have a bad unit
1851330
You may also want to check the wires leading to the unit(if this is a troubleshooting issues). I purchased these and turns out I needed new wires and not sensors.
2213517
My batteries have been working for almost 6 months now. Try using all new batteries and see if that makes any difference
1324752
Check to see if the batteries are lose. If it still does not work.......i suggest buying a new one.
886325
Ensure the batteries you tried are new, try resetting the unit. If that still doesn't work send it back for a new one. We have had our for 5 years, I believe we did have to send it back for a new one and have had no problems since!!
2263353
They both have batteries. My transmitter battery went dead a couple times, but I never had a low battery message, just blank displays. I operate the receiver on a/c so never had dead batteries there. LT
1276666
Ours has worked great since we bought it last year. Maybe you just got a lemon..
926726
I have not had this unit that long, but the first unit I had just stopped working. But the lights would not come on rather than staying on. The second one has been working fine. Sorry I cannot help any further.
1632296
Mine had issues until I put fresh batteries in it. They weren't old, and I didn't think they needed changed but it worked. If that doesn't work, try the reset button.
369163
Troubleshoot: *Make sure the clear protective tab is removed between the battery and the battery cover.* Use brand new name brand batteries to provide enough power for the remote to communicate with the candles.* Contact us directly if you still have an issue. Thank you.
2098033
Make sure all batterys are new turn red light away from you push scan button slowly u should receive a signal! !!!!!!
1345890
Hey Bob, try opening transmitter battery box and wiggle the batteties. Sometimes they don't all make contactHey Bob, try opening the battery box on the transmitter. Wiggle the batteries. Sometimes they don't make good contact. If u used the batteries they supplied maybe they don't have enough juice Try those and see if it helps. I find that quite often.
2094626
New batteries, flush it out. Or maybe that part of it just burnt out. Sorry..
1496733
Try check if the LOCK button at the back of the unit is on. And try again with fresh set of batteries, mine is working fine after years
1556199
Try removing the batteries then put them back in. If this doesn't work you are SOL.