I ordered 2 of these. One of the hangers is broken. How can I get a replacement for the hanger?
1151069
Unfortunately when I received this "Hertage Farm birdfeeder" I found it was not from Heritage Farm but made in China. So I sent it back. I called Amazon and told them that it was false advertising to say it was "made in the USA" and made by Heritage Farm when it indeed wasn't. So they assured me they had the correct feeders and it must've been a problem in the warehouse. So they sent me another feeder which again was the one from China and again I send it back. As far as your broken hanger, if it is the real Heritage Farm feeder you can call them directly. They have a website. But if it's one from China I don't think you can do anything. Maybe Amazon will take the whole thing back.
1505400
I would get a replacement. You paid for all of the pieces, you should receive them all.
420095
Contact the seller, explaining what happened. Ask for exchange. Not a high quality piece but sellers dont want negative rating.
1167656
Another possibility is to have a local seamstress make you a replacement. I had to do that with the cuffs on a jacket of mine.
252889
You should contact Kettler directly. I've done this in the past for a couple of small parts that needed replacement. http://www.kettlerusa.com
1274566
We had the same problem and realized that something had broken and was missing so they replaced it at no cost. Just go to the Amazon seller and contact them for replacement.
1406069
I've had 2 and never had the problem. I would try a coat hanger. If doesn't work. I'd return it.
1488814
I have no problems. I use hangers that I get when I purchase the clothes from the store. I only use shirt hangers on it. Not sure what type of hangers you use
1533504
As in can you get one? You'd have to contact the seller directly. It doesn't say anything that I've seen about ordering a replacement. Hopefully the seller can help. Good luck.
1556884
I would try the manufacturer or any company that sells this to see if you can purchase a replacement. I wish I knew more!
846223
This happened to me too. I wound up contacting the seller, and they offered to ship me a new piece and have the old sent back to them. The new one also arrived damaged, but that one still had some screws in the box, and I was able to get a screwdriver and tighten the screws in. The first one was completely unfixable as the screws were missing and the holes in the wood were stripped.
1898236
Sounds to me like your arrow hanger is not correct. I have 4 of them and they never slip out. Maybe there is a defect and it needs to be returned.
134658
I got mine fairly recently and it arrived broken the first time. The replacement arrived better packed and in tact. Good luck.
756491
I would call the company that makes it. See if they can send you another one.
738673
Contact Kitc hen Aid. They are stand behind their products. They will send you a new one.
2079427
Contact the seller. I had a very similar problem when the 1 that I ordered, and they replaced it right away.
1393220
Hello Ms. Hammond, We are very sorry your hanger did not work for you. Please use one of the 3 following options. 1. If you just want a refund just send the hanger back to the original vendor: 2. Sometimes we do find that heavier platters have to be manually adjusted for a more custom fit. If you have purchased the correct hanger your spring should be fit snug (tight) on the back of the platter. If not, the platter hanger is designed to easily adjust down to make the hanger fit properly. Just remove the plastic sleeves on the bottom or top hanger and then remove and adjust the springs shorter until the platter is snug against the springs. Once a good fit is found you can optionally clip the excess spring for a custom fit. 3. By the way you describe the problem, it sounds as though you could have possibly purchased the incorrect size hanger for one of your platters. But before we send another platter hanger, lets make sure you have the correct one. The fact that your hanger does not stay on, makes me think you may have the incorrect hanger for your platter or plate. The hanger you ordered is designed to be snug at any diameter from 16 to 30 inches. If it is not tight, it may be the incorrect hanger for your platter. Take a ruler or yardstick and measure the diameter of the plate (measure across not around). Also weigh the plate. Is your platter round or oblong? If so, measure the diameter of the shortest distance across the plate. How much does it weigh? What is the diameter (length across) the plate)? Are you hanging your platter vertical or horizontal? Please answer these questions and we can send you the correct hanger. Thank you! By the way.. You-tube has good information about hanging platters or plates.... Just search 'hanging platters or plates'. -Joe Joe and Readsome