my keyboard was pairing perfect now when I to pair it it won't give me a passcode. Please help I have a lot of work to do.
1125869
if you got the cable that went with it, try that. or buy a recharge cable (if possible) for it and try again to pair.
1847649
I had the same problem initially. Make sure Bluetooth it turned on in settings for your iPad. You have to have the iPad installed with the magnets towards the bottom. You'll know this is right because the device will snap into place with the magnets. Once it snaps into place you'll see the light on the keyboard come on and you can pair the device in settings.
1561146
When you pair it with your tablet the pairing pin will appear on your tablet.It should say something along the lines of, "Type this pin and press enter on your keyboard"
791672
Pairing is not the problem. I was able to figure it out. There are keys on the keyboard that I have no idea what the functions are. I called "Help" and they couldn't answer questions. I also emailed the company and they did not respond.
488075
I had the same problem. It never would pair. To late to send it back. Sorry I can't be of any help!
1790823
I bought mine some time ago. I didn't need to use a password, but I remember other buyers reviews who had some sort of password issue, as you are apparently having. I'm afraid I can't be much help, it apparently depends on what kind of device you are using the keyboard with
1830305
Ok, I returned this product but I will try to help you to the best of my ability. 1. Make sure your phones bluetooth is set to on and discoverable. 2. Turn the keyboard on, there should be a key or a button on the bottom/side either on the keyboard or next to the charger port and press it so that the keyboard is in sync mode. 3. The keyboard bluetooth should pop up on your phones screen and then you follow the process. It should prompt for a security code which I believe is factory set to 0000. This is a standard bluetooth set up for most devices. Hope this helps. Let me know how you make out.
1948165
Keyboard should be charged. Turn it off and on, It will start pairing. I think it goes to power save mode if not being used. so turning off and on again will make this work. Thanks
1830303
Ok, I returned this product but I will try to help you to the best of my ability. 1. Make sure your phones bluetooth is set to on and discoverable. 2. Turn the keyboard on, there should be a key or a button on the bottom/side either on the keyboard or next to the charger port and press it so that the keyboard is in sync mode. 3. The keyboard bluetooth should pop up on your phones screen and then you follow the process. It should prompt for a security code which I believe is factory set to 0000. This is a standard bluetooth set up for most devices. Hope this helps. Let me know how you make out. Ok, I returned this product but I will try to help you to the best of my ability. 1. Make sure your phones bluetooth is set to on and discoverable. 2. Turn the keyboard on, there should be a key or a button on the bottom/side either on the keyboard or next to the charger port and press it so that the keyboard is in sync mode. 3. The keyboard bluetooth should pop up on your phones screen and then you follow the process. It should prompt for a security code which I believe is factory set to 0000. This is a standard bluetooth set up for most devices. Hope this helps. Let me know how you make out.
1811788
I had the same issue, the keyboard never connected again. It's a piece of trash, get your money back if you can
1948164
Keyboard should be charged. Turn it off and on, It will start pairing. I think it goes to power save mode if not being used.so turning off and on again will make this work.Thanks
515804
I'm not in front of it, but I connected it recently and I believe there is a button on the top right of the keyboard that you press to put it in discovery mode, then go to your bluetooth settings and go through the process of discovering it and it should pick it right up. You'll need to enter a keycode that appears on your screen into the keyboard, then it should work.Of note, I had connected it previously, and it wouldn't pick it up when I tried to connect it. When I scanned for devices in windows 8, nothing would appear. I first had to remove the device from windows 8 (it was showing up in the list) and only then would it pick it up. I'm not in front of it, but I connected it recently and I believe there is a button on the top right of the keyboard that you press to put it in discovery mode, then go to your bluetooth settings and go through the process of discovering it and it should pick it right up. You'll need to enter a keycode that appears on your screen into the keyboard, then it should work.Of note, I had connected it previously, and it wouldn't pick it up when I tried to connect it. When I scanned for devices in windows 8, nothing would appear. I first had to remove the device from windows 8 (it was... » Read More I'm not in front of it, but I connected it recently and I believe there is a button on the top right of the keyboard that you press to put it in discovery mode, then go to your bluetooth settings and go through the process of discovering it and it should pick it right up. You'll need to enter a keycode that appears on your screen into the keyboard, then it should work.Of note, I had connected it previously, and it wouldn't pick it up when I tried to connect it. When I scanned for devices in windows 8, nothing would appear. I first had to remove the device from windows 8 (it was showing up in the list) and only then would it pick it up. « Show Less
1445942
Did you try restarting your iPad & pairing it to the keyboard again? I'd try that.
1059057
I have had it tell me that I need a code also, but when I went through the steps and saw "Bluetooth Keyboard" in my settings already, I just chose that and it paired automatically. It bypassed the code altogether.
1060309
I followed the instructions and successfully paired it. I charged it the night before. But now even though the tab is recognizing the keyboard, when I try to type its not doing anything. Not sure if this related but the blue light is not staying. I followed the instructions but not sure why it is not working. This is on top of the fact that they did not include the screen protector that was promised...but I want the keyboard to work.
1729505
Try to keep the keyboard contacted to your Bluetooth connection. If the connection fails, then the keyboard will not allow you to type concisely and consistent.
592512
Thanks for the info but by clicking stowaway keyboard icon and connect to keyboard command doesn't work. And when I use the connection manager from BB menu it detects te keyboard but I couldn't pair it because it won't accept my password. I think I'll have to use this only for my Sony micro pc.