Does the clear pkging bother anyone else? Light rapidly ruins tea.
1125557
I have a dark glass container for my tea. It does bother me but if it means continuing to get the tea at this price I don't mind doing a container swap.
400059
My last 2 orders tasted terrible, too. That's 960 bags of bad tea. I abandoned the brand after 20 years and switched to Yorkshire Gold. The stuff PG Tips is currently selling inside the US is not the same as the UK blend, and it tastes about as bad as any US grocery store brand.
1621357
it is a very annoying flaw. We actually have a bit of tape stuck on the back to prevent this. (Who wants to look in the magnifying side anyway? Yikes!)
288773
My main complaint is that the settings knob doesn't tell you what the actual temp is. When steeping tea, different ones have different temp needs so you shouldn't be guessing. I put a small sticker on various spots around the knob with the degrees I will get at that setting. I had to use a thermometer to do this. Once I did that, the problem was solved. Another small issue is that there is no sound when it's heated to temp, just a click when the power lever turns off, but since it heats up so fast, you are usually close by when it happens. Occasionally, I don't hear it and forget that I was waiting. My main complaint is that the settings knob doesn't tell you what the actual temp is. When steeping tea, different ones have different temp needs so you shouldn't be guessing. I put a small sticker on various spots around the knob with the degrees I will get at that setting. I had to use a thermometer to do this. Once I did that, the problem was solved. Another small issue is that there is no sound when it's heated to temp, just a click when the power lever turns off, but since it heats up so fast, you are usually close by when it happens. Occasionally, I don't hear it and forget that I was... » Read More My main complaint is that the settings knob doesn't tell you what the actual temp is. When steeping tea, different ones have different temp needs so you shouldn't be guessing. I put a small sticker on various spots around the knob with the degrees I will get at that setting. I had to use a thermometer to do this. Once I did that, the problem was solved. Another small issue is that there is no sound when it's heated to temp, just a click when the power lever turns off, but since it heats up so fast, you are usually close by when it happens. Occasionally, I don't hear it and forget that I was waiting. « Show Less
878544
I had the same problem, I just returned it assumed it was typical. Maybe I'll go buy a fresh one.
1739708
I also have never had this issue. Pull up from the bottom of the latch. This flips the top up. I do really like this box. It fits a lot of tea in an organized manner!
2081947
All of mine have strings.... Probably just a manufacturing error. Doubt that will affect the tea quality.
1336006
the tea stains the tea infuser badly! but the pot is easy to keep clean. I really don't see a way around this without strong chemicals that will leave a bad taste. The stain only looks bad but it shows you use the Tea maker and it isn't just an ornament. That's what it's for right? It does not affect the taste of future teas.
1830793
I haven't seen that happen. The only thing that has happened is the tea diffuser has changed color because of the black tea but it won't give off the black tea taste if you make something else.
1655555
Thx. I didn't realise the edge lit sets were such a problem. Not sure what to do now.
2090821
The holes at the base of the spout are appropriately small, though loose tea would probably go through them. The holes "are not pin hole" sized like you would see on an infuser. Stephanie in Virginia Beach
1837881
The unit is indicating it needs to be rescaled. This process and discussion of light reset is in the manual. If you use filtered water as I do I think you can safely ignore rescaling, which I assume is governed by how much water you have "brewed". If the orange light bothers you I think you can fool the unit by following the rescaling process using plain water to reset. Des sling kits can be purchased from nesters so. DO NOT USE VINEGAR TO DESCALE THIS UNIT in lieu of kit. Might be wise to DESCALE if you use hard unfiltered water.
258080
I have no problem. As long as you use only those tiny tea candles inside the outside/underneath heat is not very hot.
37073
I had the same complaints with my teapot. I was surprised that a big name company would produce a teapot with problems like you indicated. I finally gave up and it went to Goodwill.
1621506
Your concern is much like mine only worse. I found a considerable difference in the tea's quality compared to what I had here in the U.S. This large box (which seemed perfect for me) was not out of date, it's just that the tea bags produced weaker, less tasty tea than "Yorkshire Gold" individually packed.
487229
I would contact customer service. The one I bought was fine so I really have not had this particular issue. However many have told mr their customer service is outstading at Amazon. The chandelier is beautiful once you get yours up you will be happy, so don't give up on this one. Perhaps you can get a replacement even. Hope you get this resolved soon and enjoy your light.
2284750
Yes, a little slider. Not sure how dramatic an effect, though - you're probably better just to adjust the amount of tea.