I have the pump turned down to its lowest setting, but the fountain is still to high and splashes all over the floor. Any suggestions?
1146264
Yep, sounds like the pump valve is either faulty or sticking. I keep mine at about 50% so it doesn't splash, it's for the cats and they don't like to get wet. Call customer service and see if they have a solution for you.
1146265
Mine did that as well, I just kept turning it off and off and moving the settings a few times. It works fine now.
1146266
Sounds like something might be wrong with the pump, or the dial. Mine is completely adjustable all the way down to almost no bubbling at all. I would call customer service and see what they have to say. Good luck!
1146267
Mine did not do that. When I had mine at the lowest setting it barely bubbled up from the spout. However I always keep a towel under mine just in case.
1146268
I have to agree with other responders. Mine woulldn't bubble up at all until I found out how to adjust the spray. It comes up about 1 1/2 to 2 inches, and doesn't get on the floor at all. Hope you can get it working properly!
1146269
I know that when I first got my fountain I had the same issue, but I kept working with the pump dial I finally got it adjusted. Make sure that the dial is going all the way and not getting stuck. I was not turning the dial all the way to where I wanted my fountain. Hope that this helps you
1257206
Ty Rap the switch to the pump pipe and adjust the free float to control the level
2090922
Same problem. Well man told me to buy a Grundfos low start load pump. Haven't tried it but pretty sure the startup load is too high which the Grundfos may solve.
2137294
Ours is working fine. Did you put in too much water? The different water levels are a bit tricky to see.
2115524
adjust the lock height and water level from max. to low I have mine in max.
1925469
The pump and the fountain have to be cleaned. I use to clean them every week. It's water sediment !
1877708
Did you try taking apart the little pump? The casing pops right off. Cat fur gets in there and impedes the uptake of water and decreases the flow rate. The only other thing I can think of is changing the filter. Mine works great. I've never had any problems and I have 4 cats. They love it.
1860635
Try this: Remove cover, empty out all the water and then fill it with fresh water. If that doesn't work, then try this: unplug it, remove cover, inside you will see sensor (it sticks up a little with a silver metal on top) touch the sensor with your finger. For some reason this works. I think the sensor gets stuck "thinking" the water level is low, so the unit doesn't go on.
1546660
Start with a lower water level and see if that helps. The only times mine has not stayed on for several hours is when the water level was too high.
1233326
Mine is almost going up 3 1/2 ft, Flow is the same as if it were lower. The only thing is priming it. You will need a bucket and some towels. Just bring the out-spout to the bucket on the floor, let it run for a few seconds as the water starts flowing and lift it up to the level of the tank with the bucket. This would be the only issue with such a high lift.
1677108
it sounds like the water is puming out to fast for the water coming in. the pump is probably too big for your application. try reducing the outlet hose size to about 3/4" instead of the 1 1/4" it is set up for. if the float had about 8" of travel instead of 3" you would be fine. my pump works fine for me, i am happy with it.
451933
Check the water level. It's very important that the level is at the top or it will do what your describing!
1793412
I have not had this happen. My suggestion would be to run it on the correct setting. I could see this being an issue if you are using the lower settings on high carpet but ours works just fine
1777630
assuming it's not moving water through it the entire time it will burn up, eventually. There are models out there with a floater switch that will shut the pump down when the water level gets too low. Sounds like that would be better for you.
32825
Make sure the pump is properly seated into its base and the suction cups are properly secured the back. Mine was a little loud as well until I did this. Also if it starts to overflow it's because the filter is dirty
1734610
On my system, there is a little "switch" on the side of the pump which can be adjusted to a lower flow...hope that helps
286536
put the pump lower. Make a recess in the bottom your sump area lower than the floor of sump for the pump to sit in.