We waited to pull out from box for a couple months. When assembled properly, it doesn't work at all. It won't focus, and is non functional.Any help?
1131172
I had the same experience, I was not able to get it to focus at all . I have tried during different time of the night/ and month with no luck.
1131173
Not working, 3x Barlow lenses, working properly removing this type of lens but images are too small. Included software not working at all. I got on top of my home roof, used my 400mm camera and obtained nitid moon pictures that I showed to my child at TV monitor.
1567343
I remember having the same problem. Try something different for the spacer or cut the spacer in half. Once you get it to snap together, it will be fine. It has been assembled and in heavy use by my 5 year old since I bought it.
99494
this happened to me toostopped working after a couple of months - it's awful. if anyone can find a way to fix? i also did not keep the box etc.
1907532
Yeah, sorry, I haven't had any issues. Like prior post said, try changing the batteries. If that doesn't work, I would take it back to the store (if you can) or call Einstein. Good luck!
61294
Mine did the exact same thing and was bought at the same time. I took it to a local hardware store and they fixed it (not sure what they did to fix it) then it stopped working again after 2 weeks. I ended up just trashing it and plan to get a new one from a different company. It cost me $25 to get it fixed and it didn't make sense to pay another 25 for it to not work again :(
1550005
Hi there I just re packed this machine and returned it to the manufacturer. Iits have had it for less than 3 months and it does not work . The manufacturer says it will repair not replace and I had to pay for the shipping back to Oregon where the repair center is . I do not have any idea how long it will take to fix not did the offer to give me a time frame . My best advice is to NOT but this machine . I know this was not what you asked and I can not respond to that since I just shipped the machine back, but regardless whether it does take Bolivares do not spend you money on this trash .
2007819
Decided just to return mine. Returned it yesterday. Got the new one today. Put it together (quicker this time) and it seems to work fine.
1493692
When I put mine together for the first time, I also had an issue. Mine was easily solved by double-checking the batteries - we had accidentally put one in the wrong way. It has worked beautifully ever since.
2046497
Send it back before your 30 days are up! The same thing happened to me. It did not work right out of the box, but I didn't get it sent back in time.
2080931
Send it back immediately- Amazon is great about returns. Mine is as solid as a brick and is the best built lens I own. You will see when you get another one back.!
2028069
I didn't have that problem with mine. When it worked it was wonderful, then it stopped working after about 6-8 months. I bought it at QVC and they didn't want anything to do with it since the 30 day return policy was over. No attempt from Haan to repair/rectify it.
1701605
I had the same problem after I had it for about 2 years... as did others I read about. I took it apart thinking I could fix it and saw how it was made....it is a throw-away, all plastic junk. Funny thing is when I put it back together it worked again for a while. I finally just threw it away...If you want my recomendataion I would bang it around a bit, then see if it works again, it did for me. If not? Toss it, it is junk!
1855549
We had the same issue. Sent the unit back. Got another unit that never worked correctly. Send it back. Invest in a better model.
160040
Friend, I would disassemble the unit and reassemble just to make sure all is in the right place and right angle. If still not working, I would consider a manufacture difect and exchange. Even though you might be disappointed at the moment, I would defenetly continue efforts to fix or exchange. The benefits are greater than not having one. Danny
102008
Maybe you have a defective lamp ...we did not have any issues and it still functions perfectly after a year. Call Amazon and they will issue a return form....best of luck with the replacement! Follow the instructions and you should be happy with the lamp!!
5162
I have not had that issue. My guess (and it's only a guess) is that some type of plastic gear stripped and that you did nothing wrong in assembly. I hope you can get it resolved.
404095
I was able to put it together with the help of my dad and my basic set of tools he got me when I moved out. Beware, once I had it ALL together.. I found out that the digital screen didn't work. I would recommend testing that out first before going through all the hassle of putting the machine together!