Any service problems? I saw this TV and would really like one, but there are about ten times more user-complaints about defective Samsung TV's on the web than any other brand (google it, I'm not exaggerating). Worse, the general rule seems to be that when their TV's stop working Samsung customer service is awful and they won't fix it properly and just give people the runaround. I'm between this and the Pioner Kuro 60" monitor (no longer manufactured but still supported); both are fairly close in price. Any comments? Any service problems? I saw this TV and would really like one, but there are about ten times more user-complaints about defective Samsung TV's on the web than any other brand (google it,... » Read More Any service problems? I saw this TV and would really like one, but there are about ten times more user-complaints about defective Samsung TV's on the web than any other brand (google it, I'm not exaggerating). Worse, the general rule seems to be that when their TV's stop working Samsung customer service is awful and they won't fix it properly and just give people the runaround. I'm between this and the Pioner Kuro 60" monitor (no longer manufactured but still supported); both are fairly close in price. Any comments? « Show Less
1147984
Same thing just happened to me! F Samsunng. I'd rather have a crappier picture that doesn't konk out after a year even if they fix it.
1147985
Only problem I have is that their only answer to a question is "Please fill out a service request and send it in"
1147986
As a followup to my first post, service was performed by the contracted Samsun vendor for my area for the random power on off. To my surprise the technician replaced both the power board and the motherboard. He also indicated that these were new boards not refurbs. It has fixed the problem and I can continue to recommend this TV for it's fantastic picture. Do not compromise your purchase by buying edge lit led sets. Local dimming or full array led is the only way to go. You won't regret your investment for a fantastic picture.
1147987
Purchased this TV in January 2010 - you guessed it, 1 year warranty! Lost picture and sound today and TV "clicks" but nothing else. Will contact Samsung but doesn't look/sound good for tech service : (
718199
If you are trying to get your tablet to connect with the LNT4061F via an HDMI connection, all I can say is be careful. The HDMI on my LNT4061F never worked properly and when it did "work", I would say that it worked half the time. Because of the issues with HDMI, I went to Samsung's website to check to see if there was a firmware update which might help solve the HDMI. I downloaded the latest firmware update and it fried my TV. I thought there would be a way to undo the update and there was not. I contacted Samsung and all they could say was, "why did you install the firmware?" My answer back to them was, "why didn't you place some type of warning on the update to state that the update might not work and that it might render your TV useless?" No comment on Samsung's part and no they did not offer any type of resolution. It would have been nice if they offered a discount on a new TV or on a replacement board for the TV but they did not. Then again, I have come to expect very little from Samsung in terms of service. We have a refrigerator from them that developed rust after about 13 months and a Samsung dryer with parts that have burned up during use so I know about Samsung. I bought a replacement set from Panasonic and it has been excellent. I have no idea about how Panasonic will be in terms of support but then again, nothing has gone wrong with the TV so... there you go!
132937
Because the TV is junk....and they don't stand behind their product!!! When that model was made very bad!! Alot of people had problems!!! Wish i had something good to say!!!
1673980
I received a Samsung LN32A450 LCD today. It was listed as being an "open box" in "mint" condition. When I lifted the TV out of the box it sounded like there was gravel inside of it; not a good sign to say the least. Sure enough, it was DOA. I called Samsung Support to be safe. Amazon Customer Service was great and arranged for a pickup (at their expense) though warehouse deals cannot be exchanged; I had to start shopping all over again. There's no telling if it was already broken in the warehouse or if CEVA, a new (to USA) shipping company is to blame. For me, it was not worth trying to save $20-$50. My next purchase will be *new*. I received a Samsung LN32A450 LCD today. It was listed as being an "open box" in "mint" condition. When I lifted the TV out of the box it sounded like there was gravel inside of it; not a good sign to say the least. Sure enough, it was DOA. I called Samsung Support to be safe. Amazon Customer Service was great and arranged for a pickup (at their expense) though warehouse deals cannot be exchanged; I had to start shopping all over again. There's no telling if it was already broken in the warehouse or if CEVA, a new (to USA) shipping company is to blame. For me, it was not... » Read More I received a Samsung LN32A450 LCD today. It was listed as being an "open box" in "mint" condition. When I lifted the TV out of the box it sounded like there was gravel inside of it; not a good sign to say the least. Sure enough, it was DOA. I called Samsung Support to be safe. Amazon Customer Service was great and arranged for a pickup (at their expense) though warehouse deals cannot be exchanged; I had to start shopping all over again. There's no telling if it was already broken in the warehouse or if CEVA, a new (to USA) shipping company is to blame. For me, it was not worth trying to save $20-$50. My next purchase will be *new*. « Show Less
1383323
I'm sorry I can't help you...I warn everyone that asks about this company to RUN...DON'T WALK...to ANY other brand. It's a 50/50 shot that you will get one that works right out of the box. Why K-Mart and low end retailers don't throw them out I don't know.....(must be the cheap, cheap price I guess)....Their customer service is atrocious to non-existent and their TV's are J-U-N-K...! Can't get much plainer than that!!
1083445
I am in the market, and I would love to buy the 65 inch Samsung, and yet, I still haven't heard a complete, positive and full compliment without any negatives, it is a lot of money to spend without having a sure guarantee, everytime I read a good comment, there's always a negative one next to it, I'll be damned if I know which TV to buy. Do the 65 inch Sony TVs have the same problems too? Is there a TV out there that is better than the Samsung?
1990713
I know how irritating it can get when you get a lemon, this will happen with most any brand of dvd. Samsung is the best in my book. I may only be saying this because I have not had any problems with my unit. "Yet" Have you called the store or on line dealler? Have you ask to speak to the No Customer Satisfaction Office? If you put it on a credit card, have you called your card carrier? Have you called the tv station news? There is a saying you are sure to miss 100% of the time for every shot you don't take. Good luck.
14803
Thanks everyone for the response, does this have warranty ? last year thanks giving i bought samsung 5300, last month my little one broken the TV LED accidently, but still TV is working fine,but with horizontal and vertical lines, i called samsung and they asked $650 to fix the TV, but that TV cost me only $327 last year, so i bought LG40LB6300 this thanks giving, this time i want to protect it.. also any idea is anyone ready to buy my cracked screen TV, since the other accesories might be helpful for others needy.....
1703654
I bought my 40" Samsung UN40F6400 40-Inch 1080p 120Hz 3D Slim Smart LED HDTV on October 23 of last year. It "broke" over a month ago and I could not get it replaced though the Samsung company. It took along time to find this information out and they took their sweet time. Finally, Amazon took my TV back just last week but not for full price and I had to pay the shipping. Over 65.00. Trust me I love Amazon and their customer service, but I am truly upset with Samsung's service. If I were you I would try to find another brand of TV.
1865262
Sounds like something may have happened to your tv during shipping. I suggest calling Samsung service and have it looked at. My tv seems to be fine, had it for about a week and a half now. Good luck!
590067
Can anyone tell me about their personal experience with SAMSUNG. I have read numerous reviews that in a year that it has screen issues, speaker issues, and dead screen... I have an insurance Co. giving me the choice of the toshiba led model or the samsung, as a replacement for the Pioneer industrial Monitor that I have now
330477
We are having the exact same problem with our TV, it just started this week...bought it 2 yrs ago..this should not be happening to something I paid $1400 for...Have you called Samsung? We are going to, but since the TV is out of warranty it will not matter.
1372025
Thanks for the info - unfortunately, and go figure - our very expensive and only 3 y/o plasma tv just died. Fortunately, we bought the extended warranty but still have no tv. Hopefully this will be resolved in the very near future - keep me posted for any other deals.
1338611
Dont buy the sansung they have a problem with their power supply. I bought one about a year ago it was great would have recommended it to anyone, but one day it just wouldnt turn on anymore. Did some research online to find alot of people with the exact same problem. Samsung was no help at all. In my opinion Sony makes one with all the same features even the upscaler buy it.
2016408
ack.. was wondering what the heck was happening with my tv. This guy posted a video on the jumper clip fix for the 46 and 55 variants of this tv. http://www.youtube.com/watch?v=1ZwQ0gRQ9sgI'm wondering if this isolated to only the panels made in china or all panels? Assuming that the boards are manufactured from different places. I'm going to call this into Samsung just to see what happens if not I'll be trying this jumper fix.
2132317
Thanks Rossi for your reply. I didn't want to add to the post until I had the Samsung service technician come to my home and hear it for himself, which he did today. Turns out that it was the power supply which had to be replaced. The technician said that when the tv is turned off and the crackling sound persists, it shows that there is an issue with the power supply and it needs to be replaced. The technician said that he hasn't normally had an issue with the 4661 models, but that it does happen. No more noises, and just to add that the technician was great! I've heard in blogs that Samsung lacks in customer serivice, but I couldn't have been happier with how they handled my issue. Thanks Rossi for your reply. I didn't want to add to the post until I had the Samsung service technician come to my home and hear it for himself, which he did today. Turns out that it was the power supply which had to be replaced. The technician said that when the tv is turned off and the crackling sound persists, it shows that there is an issue with the power supply and it needs to be replaced. The technician said that he hasn't normally had an issue with the 4661 models, but that it does happen. No more noises, and just to add that the technician was great! I've heard in blogs that... » Read More Thanks Rossi for your reply. I didn't want to add to the post until I had the Samsung service technician come to my home and hear it for himself, which he did today. Turns out that it was the power supply which had to be replaced. The technician said that when the tv is turned off and the crackling sound persists, it shows that there is an issue with the power supply and it needs to be replaced. The technician said that he hasn't normally had an issue with the 4661 models, but that it does happen. No more noises, and just to add that the technician was great! I've heard in blogs that Samsung lacks in customer serivice, but I couldn't have been happier with how they handled my issue. « Show Less
359746
David, I have been a Sony customer for years, instead of worrying about the HDMI inputs, take some time and investigate Sony's repair facility, their ONLY repair facility in the US, in Laredo Texas, Google complaints on Sony's Laredo Texas Repair facility, you won't believe what you find. I do not think any company has the bad track record Sony does, you do not need a Sony Television, you will be so sorry if anything goes wrong. Not only can you NOT get things repaired, they damage things and always throw away original shipping boxes. So, learn more about the repair and replacement end of Sony before you pay that kind of money for that television. You will not have that experience with Samsung.