Does anybody know what the return policy is for dead pixels?
514533
... if you buy your Apple from Best Buy their warranty (about $30 higher than Apple Care) covers dead pixels and all damage to the outside ... power surges, heat damage, etc. The salesman @ BB was going to work for Apple the next day and gave me this hint about BB's warranty (in home also) extended coverage over Apple Care.
1930441
I called my system provider. They gave me the answer. Also ask what the return policy is from the vender.
246073
Send the product into Asus and they will repair it. I sent mine in, and they also found a few dead pixels and a broken card reader, so they repaired everything without asking. When returned it worked perfect!
1620463
Maybe go to refund on Amazon purcahse and that will lead you to contact seller, where you can send them a message.
1550467
I'm late to the discussion, but we had the same problem with stuck pixels. (A small thin line that grew to a long, thicker line, starting exactly a week after we bought it.) Amazon is replacing the set, and the new set should be here by 4 PM today. I tried Samsung too. They sounded like they were going to be a lot slower/more annoying about the whole situation. Now we are nervous about the new set but optimistic. Evidentially, it's not a widespread problem. I'm holding off writing my review until I see if this set manages to keep working!
677578
Yes it does, but I would recommend the warranty offered by square trade. They pretty much cover everything, including even a SINGLE dead pixel. Well worth it on an item you are spending this much money on.
917281
Just got mine today and noticed some dead pixels on the LCD as well. Have yours gone away? Did more show up?
879126
I have mine for about a little under a year and have had no issues with it...until today - I noticed that I do in fact have a dead pixel. I will be sending this product back and this will be my 3rd monitor from them.
876100
Dear Stevvveo, Thank you for your inquiry! PCMicroStore's policy for preorders is the same as typical orders that ship within 1-2 business days; buyers have 30 days within receipt of the order to return an item as long as the item is brand new and unused. Unless the order arrives late, damaged, defective or incorrect, the customer is responsible for return shipping and the original shipping charge will not be refunded. If the item is defective, PCMicroStore will provide a return label to send the defective item back for a refund or replacement. Upon receipt of the return, the return/refund will be issued within 1-2 business days. An RMA # must be obtained from PCMicroStore in order to process a return or replacement. I hope this helps! Please feel free to contact me at 866.686.1800 Mon thru Fri 9:30AM - 5:30PM PST and I would be happy to further assist you. Kind Regards, Florence Customer Care
1255575
Use amazons excellent return service to return it in due time before purchase...I believe for ur case it shud b 30days.It takes approx 3 days for them to get it.Check ur refund poilicy.U can get a full refund or a brand new pad or something else in exchange for that just do it quick.....They are going to give u a barcode, print it, pack it, then take it to ur nearest amazon accepted dealers eg:UPS.Good luck.
113107
I bought mine used but like new it just has a dead spot on it when you go to a black screen
140712
I'm sorry to hear your camera isn't working properly! You can return most new, unopened items sold and fulfilled by Amazon.com within 30 days of delivery for a full refund. Our Online Returns Center guides you through the process and gives you a printable return mailing label:
2141364
Follow-up, 1/23/08We finally got our set back yesterday. It took 29 days, from when I called Samsung to report the problem.... 6 days to pick up the set, 23 days to complete the repairs and return it.I hooked it up and plugged it in last night, 6 hours after delivery (it was cold outside, and I didn't want to power it up until it had warmed up). So far, it seems o.k.... there are a couple of individual dead pixels which can't be seen from more than a few feet away, but no lines of dead pixels.
792798
VIZIO does not have a zero dead pixel policy on all TV's. I have a single dead pixel on my Vizio 55 inch TV model: VF552XVT I spoke with a rep today via their online chat and this was their response. Rep: Ok so there is just one dead pixel? Me: Yes, in a very visible area of the TV Rep: So it dark? Me: yes, it stays black all the time Me: The purchase price was; $1583.58 with tax Rep: Ok here is the thing, our pixel policy for dead pixels is you have to have 5 dead pixels on the screen before we consider it a defect of any kind so we cannot replace it. Me: Sorry to have bothered you, I tried to find out that information from your warranty information page, and it was not listed. Can you show me where I can find that documentation? Rep: It is not, that is for internal use only. Me: Ok, thank you for your time.
1336918
Bought it from Best Buy... came with small (0.5 X 0.25 cm) area of "dead pixels". Best Buy had no more in stock... waiting on LG approved repair guy next week
1942567
If you purchased it from Amazon directly it can easily be returned if defective. They are great about returns
705585
I know..that is my dilemma. This company is not being helpful regarding the refund and return process. My next step is to call Amazon regardin the issue.