The lid to refill is somehow stuck and won't turn so I cannot refill. Does anyone have any suggestions? I have tried tapping on it to loosen, no go.
1121196
I would just toss it in some water, might need to boil it. If it is an issue of salt in there keeping it stuck, it will dissolve out. If that didn't work, try putting just the bottom part in some type of oil, submerging the threads of the cap, olive/coconut, and let it get in the threads and turn the lid both clockwise and counter clockwise. If it is cross threaded that might help break it loose. That is what I would try if mine was stuck. Good luck.
1121197
If it were mine, I would start by running warm water over it to see if there were a kernel of salt or something stopping it from turning. If that did not work, I would use a little cooking oil in the crack to see if that would loosen it up (knowing I would have a serious cleaning job ahead of me). I would also try using pliers to hold it thinking that might give me some additional strength and gripping power. I might even hold the bottle lightly with a vise while I tried to get it loose with the pliers. By this point I would be pretty frustrated so I would probably contact the manufacturer and give them an earful (nicely, of course). If it were mine, I would start by running warm water over it to see if there were a kernel of salt or something stopping it from turning. If that did not work, I would use a little cooking oil in the crack to see if that would loosen it up (knowing I would have a serious cleaning job ahead of me). I would also try using pliers to hold it thinking that might give me some additional strength and gripping power. I might even hold the bottle lightly with a vise while I tried to get it loose with the pliers. By this point I would be pretty frustrated so I would probably contact the manufacturer... » Read More If it were mine, I would start by running warm water over it to see if there were a kernel of salt or something stopping it from turning. If that did not work, I would use a little cooking oil in the crack to see if that would loosen it up (knowing I would have a serious cleaning job ahead of me). I would also try using pliers to hold it thinking that might give me some additional strength and gripping power. I might even hold the bottle lightly with a vise while I tried to get it loose with the pliers. By this point I would be pretty frustrated so I would probably contact the manufacturer and give them an earful (nicely, of course). « Show Less
1121198
It fills from the bottom. There is another question/answer on how to remove bottom.
1121199
The OXO is filled from the bottom. Turn the unit upside down to expose the tabs camouflaged beneath the black twisting mechanism.
441677
Same thing. The lid to my container stopped locking, and I emailed the company customer service and they sent me a replacement lid.
2044160
Try dripping a little oil on the stopper then twist. I have not had that problem; I am able to just twist it out each time. I may be wrong, but I believe glass expands when heated. If I am correct, let the cruet cool, drip a little oil, then twist.
1697505
There is a tiny hole underneath, use a tiny pin to push up the empty refil & replace with new one. (Lid has to be open obviously) :)
1126474
Use small wire cutters to shorten the spring that the refill uses at the pen's tip and it'll work perfectly. Do it a tiny bit at a time until it works properly.
1373246
I have not been able to refill mine either. Bought 10 and 8 worked for a few flicks and that was it. I have a regular can of Ronson butane and it does not fit correctly - gas escapes rather than fill the lighter
1033384
I have the same issue. I bought one at one of the "Office" supply stores. The diameter of the tip is slightly larger and would not allow the tip of the refill to fit the pen. There is a black covering near the tip that appears to be larger than the 08A refill. If anyone finds a refill to fit, please let me know the refill model. Thanks
678554
Flip the bottom over and try to snap in. (could be upside down) I tried the first way too, looks like it should be the inside but it isn't. After turning it, it snaped in easy. (little pressure) then slide one side at a time and snap in place. The only complicated part to me was the lid, make sure to get the hindges in.
2060202
I tried to replicate this issue with both of mine and could not. Sometimes if you do not have the prongs lined up correctly with the center piece the lid will not advance correctly but it will not keep spinning around. I think you may have a defective one. A return would be my suggestion.
771834
I never had the lid get stuck, but I've experienced the cups bottom getting stuck so I just carefully lifted it up. Perhaps you could do the same in the opposite direction.
1843096
No not really, you have to force in there, I broke mine , the base because if it. I would stick with the actual refill
1530345
There's a tiny Reset hole on the back.... You'll have to use a pin because the hole is smaller than an ink pen tip.... If this doesn't work you can do what I did.... Return it and make them unfreeze it..... Be sure to have them send you a return number so you don't end up paying shipping... Good Luck!
338622
I also have the same question. One of the hinged lids broke off this morning while filling. It had been only opened 3 times, 2 times to load and once to use. How do we get replacements
724419
I have not had this issue. We are using the isi branded refills. If you are following directions then you may want to return it.
457037
I have the same problem. Two of my lids broke. I just emailed Thermos, so I will just have to wait and see what they say.
805353
I use a butter knife and wedge it under the edge of the lid and then try sliding it across so that I can pry it off. Sometimes it's easier to pry open when it's not overfilled. Good luck! Hope this helps.
1691920
Mine wouldn't re-seal either, so i just squeezed all the air out and rolled the top down & used a clip to hold it closed. Has worked for me.