I used this only for a year one side is not heating anymore, What to do?
438212
I answered this before, there is a two year limited warranty. Their Customer Service can be reached at 877-652-0817 for any questions.
438213
Is there anyway you can contact the seller? Maybe he/she will do something for you. If that doesn't work and if you don't have a warranty, then I don't think you can do anything else, except buy a new one. Sorry.
1438798
I would contact the company and ask for a replacement if you have had it less than a year. I burned mine out by putting too much moisture into the oil and having it burn out. Bought a replacement and kept the parts from the first one.
1204837
send it back. Both sides should work. I love mine and you will too once it works correctly.
1467512
Mine didn't last a year, and I treated it with great care. It was weird - the green light came on, but it didn't heat up.
1691925
It's got a year warranty. If a heating panel goes out, you have to replace it. When you bought it, there should have been a paper in it with instructions to replace. They are fast so just call and send the current one back and get a new one.
1826940
mine too, and it doesn't keep heating, it just stops but the fan keeps running so you think it's working, then look at your food and its not cooking any more. mine is getting tossed, worst product I've bought in years.
1177357
Did it overheat? Maybe, this is the cord, plug, or even the outlet. I am not too pleased with my unit. Can't go into corners, have to use a mop to get the dirt out. Is there any warranty available?
489188
Before you spend to replace parts, try to fix it yourself. Unscrew the top and take it off so you can see inside. You will have to lift out the water container to get the top off so you can look into it. (After unplugging it, of course!) There are three thermostats, two on the top and one on the side of the boiler. Locate the side one, there is a red button on the top of this thermostat. Press this button. You may not hear a thing, but do it anyway. Now replace the top, plug in and see if it works. This is a reset button--the boiler may have overheated. If it doesn't work, at least you tried! Then you can looks for somewhere to spend your money trying to get it fixed. Will Rancilio do anything for you as far as repairs? One other thing I should mention, if it is heating (feels warm on top on the lid when you touch it), but no water comes out, you may have to prime it. Fill with water, make sure both plastic tubes are to the bottom of the water container, turn on the middle switch of the three on the left, then turn on steam wand handle counter clockwise, now turn on power. (Main switch) In about 15 seconds a stream of water should come out of the wand, so have a glass under there! Now it's ready to be used again.
2206587
You will have to contact the service people. There is no warrantee now but they may send you a new spa body for shipping charges, especially if it is leaking where the hose connects to pump. same happened to me and still no heat.
1330466
Yea happened to me too. I emailed them and they sent me a replacement part. I was told not to max out the heat temp. So I kept it less then a 100 deg. C from the max temp after I replaced the thermol . They did not charge me for the part either. So basically if I were you and if you have time to return it for a full refund and buy another one and keep it 100 c under the max temp you should be fine. You could email them and see if they will give you the replacement part but it was a little hard changing the part. But it can be done. It's been working fine ever since.
13668
It is probably damage.. Call the company where you bought it. Regardless on how much temperature you set it, it should heat up.
1644097
This unit has two heating elements. Likely that one of them is not working. Check the circuit breaker on both connections, they are independent of each other on your breaker box.
39351
This happened to me as well.... unit heats up fan doesn't begin then unit turns off with hot water in pot. Seems like a fuse problem where the fan isn't able to detect the temperature and begin cooling. Probably need to get a new one. I called Westinghouse and they said that they discontinued the product for good reason. Also, remember that the charging and electrical units are all in the pot so do not get that area wet otherwise it will likely mess up the electrical components. This happened to me in less than 1 year! So go figure. Good luck
2267753
Miss Gosset; The company advises you not to open the heating unit but if you call them they will tell you how to take care of the problem. I still had the warrentee on mine & they sent me a whole new unit. They will probably let you purchase a new electrical unit if you don't have an effective warrentee now. Just give them a call & they can direct you. Hope this helps. Joanna
1513293
Probably a defective unit. Not holding heat--or not getting hot enough. Ask for a replacement. A reputable company will gladly exchange if within the warranty period
888234
We had one and in order to fix that problem, it had to be shipped back to the company, packed in a exact way and they supposedly would reset it. Ours was only 1 yr. old and we had used it 3 months during the winter. We paid more for a better warranty and we ended up just junking it. Good luck as we were not happy with the iHeater.
560290
My heater never lasted through one winter season, we actually bought it in april, used it a few times. it quit working, makes a rattling noise and does not blow any heat. tried to email the company several times, but they never responded. I also called a few times but didn't get through