My Black &amp; Decker BDCDMT120FL 20-Volt stopped working I bought August 2014 how to I go about getting a replacement?
1150901
Black & Decker should take care of you... Call 18005446986. It has a two year warranty, so if you bought it this year you should have no problem returning it Gary.
1875098
Dewalt has a 30 day money back guarantee, beyond that I'd consider yourself lucky it lasted that long. Toss it or try to fix it using their service net. I've found that the 18v stuff works better and lasts longer. I typically get 1.5 years out of a drill or sawzall. But I do use them hard almost every day.
906908
Eleanor - you can try the B&D; site directly at http://www.blackanddecker.com/Parts.aspx - but I found the price for parts replacement to be more than the cost of getting a refurbished one from searching Amazon. You can also just simply Google Black & Decker Parts Replacement and see a few other sites, but I found none too helpful or too inexpensive. I essentially paid less for my refurbished unit with everything intact than I would have to just replace the bowl which had broken on my older unit. Hope this helps.
324971
Should be 1 year replacement for about any reason and 3 year limited, probably won't get them to do anything after 1 year. Battery I think is 3 years. You will have to take to Dewalt service center. Good luck
864361
Mine works fine. I'd suggest contacting B&D; direct or take it to a local B&D; service center.
573599
Try looking for a battery r us store or a batteries plus store. Bring in the old battery and they will get u set up with new battery and charger. Also go to the website of the train and see if they have replacement parts
580791
good luck. Contacted manufacture 2x no response. finally go one and said replacement on the way. never showed. after 5 months calling and emailing. I called local Homedepot and they returned it and I got a different one.
1778176
I suggest you contact Black and Decker at http://www.blackanddecker.com/Batteries-Chargers.aspx When you enter your zip code on this site, it directs you to local service centers, who you should be able to call to find out if they can get you a replacement charger for this vacuum.
836002
I would try Black and Decker Customer Service at http://cart.russellhobbs.com/consumer-services/warranty.aspx?sid=BlackAndDeckerUS or maybe you could find one on ebay.
465281
I called the supplier (Back to Basics) and they sent me a new one for free, but mine was broken when I received the unit but I am sure they will sell you one. They were very positive in their customer support.
880522
I would go to Radio Shack. They can usually provide a similar or at least a universal replacement.
2126248
Use the DC9310 DeWalt charger, yellow top, black bottom, not the old all black charger. You can get them on line for great prices now.
1788191
Give Black & Decker a call 1-800-544-6986 website says mon-fri EST 8 a-5p Have your model #, sn# and where this statement is on/where) - (I am guessing typo Call us Direct:1-800-544-6986
1225167
This is not good. Read the troubleshooting hints. If these don't work, call Black and Decker. It should have a 2 year guarantee.
1109932
Start with calling the manufacture and see if they can send you a new battery and a new adaptor. If neither of those work, then exchange it for a new set.
2029631
Best thing to do is call/contact I Blason. Amazon doesn't deal with returns/replacements after a certain time. Mine recently stopped working and I Blason agreed to send a replacement. They provide a prepaid label with tracking number for the return of the defective item.
1475215
I dont know anything about a replacement charger. If Amazon doesnt have one I suggest you call Black and Decker and tell them what you have a I bet they can get a charger for you or tell you where to get one. I hope. sorry I couldnt answer your question. mine still works.