one of my stool's wheels broke, how can I purchase another?
1121505
Most any office chair wheels will work, I purchased Rolland Office Chair Caster Wheel for Hardwood Floor - Stem Diameter: 11mm, Stem Length: 22mm - 5 Unit/Pack. These fit my stool just fine, hope this helps.
1619957
I had the same problem and was able to get a replacement. I called the vendor who sold the product (it's on the Amazon invoice), told them what happened, and they ordered a replacement which was sent directly to me.. Great customer service! The wheels shaft break because they don't fit snugly into the slot at the bottom of the leg. The wheel then slips out and breaks when you move the file. After you replace the wheel, try to crimp the slot with a pliers where the wheel is inserted. That may be tough to do. Try inserting flat sided toothpicks into the slot next to the wheel shaft and snap off the ends. This will create a tight fit for the wheel shaft. I had the same problem and was able to get a replacement. I called the vendor who sold the product (it's on the Amazon invoice), told them what happened, and they ordered a replacement which was sent directly to me.. Great customer service! The wheels shaft break because they don't fit snugly into the slot at the bottom of the leg. The wheel then slips out and breaks when you move the file. After you replace the wheel, try to crimp the slot with a pliers where the wheel is inserted. That may be tough to do. Try inserting flat sided toothpicks into the slot next to the wheel shaft and snap... » Read More I had the same problem and was able to get a replacement. I called the vendor who sold the product (it's on the Amazon invoice), told them what happened, and they ordered a replacement which was sent directly to me.. Great customer service! The wheels shaft break because they don't fit snugly into the slot at the bottom of the leg. The wheel then slips out and breaks when you move the file. After you replace the wheel, try to crimp the slot with a pliers where the wheel is inserted. That may be tough to do. Try inserting flat sided toothpicks into the slot next to the wheel shaft and snap off the ends. This will create a tight fit for the wheel shaft. « Show Less
1867142
Hello sonarman, this is Michael from Hugo. Replacement wheels as well as other parts can be obtained by calling in our customer service team. You can call 1-866-321-4846 Monday to Friday 9-5 EST. Have a great day.
1959316
Check the website and/or contact someone there. They are very helpful. And I suggest purchasing the basket from them as well- more affordable
2070093
You can purchase replacement parts here: http://westbend.com/support/replacement-parts/blenders.html
1182419
After looking at my order - I realized this stool is not now offered by the same supplier I used.
1517378
I had the same situation and couldn't find anyone to replace it so I just bought the whole thing. Since then I thought of perhaps a boating replacement for seats etc might be able to do it.
57391
Thanks for your interest in the stool. I don't have one to look at right now but I am confident the seat can be removed with screws from the bottom to replace material.ThanksRussell WestWest Furnishings
1339907
No. The casters broke on mine and I cannot find any replacements. Don't buy the chair.
780352
I'm sure the manufacturer will send you replacement wheels but judging by my experience with them, they'll probably want to charge you more than the chair cost you in the first place. Maybe these? Rolland Office Chair Caster Wheel - Stem Diameter: 11mm, Stem Length: 22mm - 5 Unit/Pack
574471
2 legs broke off. I sent e mail for 2 new legs but have not heard from anyone, please look into this.
39894
Don't know but if I may make a suggestion. Contact www.precisionpet.com (They have contact on website) and ask if they have replacement casters. Another idea is to take one to Menards, Home Depot, etc. to see if they have some that are very similar that you can use. My guess if you find it at one of these locations it would be inexpensive.
672094
The travel stool that I bought cost $99 and so if you see another one for less money it must be from some other supplier that selling it for less-suggest that you carefully check who's selling the cheaper model.
1696386
I got mine off of CL for $200. I didn't pull the trigger when addicted to Amazon got them. I was watching but missed them. The chair is pretty good, I just wish both of my 360 wheels hadn't broken on me.
1069630
I'm going to suggest you go to Lowe's, Home Depot or similar store and buy your castor wheels there. If the chair uses a bastard size you'll need to replace all four to get a level ride but the chair is such a piece of junk you'll be better off.
240899
With still little use, my stool is very sturdy. However, the first unit sent to me un-assembled, had a problem with the depth of the drillings for the cross-member screws which did not allow them to be properly tightened. I contacted the supplier and very promptly they sent me, in exchange, a fully assembled unit. No more problems. Very sturdy and good looking.
445503
Remove one of the feet and take it to the hardware store. Ask a sales person for help if you need to. They may have a suitable replacement.