Has anyone installed this on a steel-skinned door? It doesn't want to lay flush. Just keep tightening til the points dig into the metal???
1141993
I used a center punch to make small dimples to provide clearance for the points.
1141994
We installed ours on a steel skinned door and didn't have any problem with it laying flush. Don't remember there being any points on it.
1141995
I heard this from another reviewer, but mine lay flush with the outside and inside door surfaces. Schlage may have changed the design after reading this.
1561060
I have mine on a steel exterior door. I did use two (of the three hinges) to provide more closing force. Works great!
335470
Put it all the way up on your door. I guest you need to adjust it to make it fix. Take me a few times to get it right.�
1126018
The previous answer regarding (cable keepers) might be something to look at. It sounds like you're torsion spring tension (if you have two) is not properly (equally) balanced. If your installer does not know what to do, then you need a different technician to work on your door, as this is something any competent installer should be well versed in. Good luck.
1747319
I had read about a door problem before buying and was prepared. Best bet is to take it off and reassemble it to line up correctly. I have had no problems but then I didn't assemble it, my contractor did and I love it.
1224831
It's supposed to be held in place by a velcro tab that comes with the product but it didn't stay in place. No the installation doesn't leave holes in the door. It works but definitely is not pretty. Sorry it took so long to reply back to you.
2139279
I did not have this problem. It sounds to me that one of these things is likely:1. You installed it wrong and you need to take it apart to reinstall. 2. Manufacturer defect.Hopefully you did not close the door and end up on the outside, because then you will have to try sliding something in between the door to push the lock out of the way. It will move even if the door is locked.
1870393
I have not had that problem. Push in until it snaps. I had to push a little harder than I originally thought.
335467
Put it all the way up on your door. I guest you need to adjust it to make it fix. Take me a few times to get it right.&#128522;
698948
If your doors are way off, it may be because the pieces was not square before the back got put on. I learned that one the hard way a long time ago and always check before I put those hundreds of nails on the back! You might want to see if a handyman could help as that would be a bigger project to take on than just leveling the doors. They shouldn't be more than a 1/4" off if your piece is square. And then, yes, the adjusting to get them just right takes a few tries and some patience. Good luck. I have two and love them.
1908552
It's not thick. If you have no clearance from the door to the jamb you might have an issue. I know every application may be different bit I had no issues. I will say it helped align the door latch and deadbolt compared to what it was.
1266266
i have not this problem, the door instructions were very confusing and actually had to redo what we thought was right. Maybe look into how it was assembled.
1458675
You need to adjust the Low Stop(its in the chain track) with a phillips screwdriver. Move it up a little away from the door. I also had some issues with this adjustment.
1238576
I have not seen a problem with this. It dosent rub against the door causing scoring. There is a very small gap of space so I don't have this problem
912325
i installed mine in a metal door with no problem. used the template included with the dog door to outline the cutting area and bolt holes on my metal door, took my time and made a good cut with a circular hand saw and the dog door fit perfectly and bolted in snugly. my wife then used a clear all-weather caulk on the outside edge to seal out cold air.
1985517
yes , i installed mine in a new metal patio door. start outside and drill the holes as directed. then jig saw with a metal blade. probably won't go all the way. thus using the holes drilled thru saw the inside. they must be exact to get the right fit. you will need two people to get it lined up right, then the rest is easy. It is a great door. we have 3 dogs and its in and out a hundred times a day. seals it self every vtime. it is a bit noisey at times, but it does let us know when they go out. hope that helps.
1717731
I mounted mine in my garage without any problems. I noticed the width of the bracket also, so I just put a slight angle on my screws as mounted the bracket. Both screws hit the "meat" of the stud. I also used a magnetic stud finder to find my stud, drew a small line at the center of the stud, then centered the bracket on that line and screwed it in.