One of the vertical poles broke. I would like to replace it. Is this possible?
1134125
I had the same, waiting for the return email from CS. Mine snapped on the aluminum casing the joins the to black poles. It's a shame because the rest of the product has been solid, if they would have only gone with a thicker gauge on that connector. Going to ty coming up with a custom bind, maybe pvc, for the time being.
1134126
My broke also. They gave me a customer service number to call and order a replacement for $20. However, when I call the customer service number it tells me to leave a message and I've left numerous messages over a three month timeframe and still haven't gotten a response. So in theory it is possible, but in reality it is not.
379556
I tried calling the company for replacement parts since our tent took flight after our party with a freak windstorm that bent two of the poles. Customer service stated that they would check their warehouse for extra replacement parts, and then never got back to me. Perhaps if you are on them constantly you will get some more response than I did.
765299
Hello Jo, Thanks for your inquiry! Your best bet would be to contact the manufacturer about this. If you try to do it yourself, you run the risk of breaking it.
2079907
Amazon is good about replacing things so asking them is worth a shot. You may have to deal with the individual vendor. If they turn you down try contacting the manufacturer. Lastly you can hit the hardware store. Good luck!
141097
Not really. It is not telescopic like the vertical pole...this is probably because if it expanded horizontally it could be put off balance and perhaps fall over if not used anchored. If you anchor securely you might be able to rig your own form of extension.
2189651
Look at the manufacture listed on Amazon and contact them. It is unlikely you can replace it but it's worth a shot.
1002833
From all the research I did I believe they do not make any form of replacements parts. The plastic pieces that go into the ground broke on me so I used a dowel and glued it into the base of the light. Worked so far
2086895
Contact manufacturer directly. They do not sell replacement parts, but may replace the new bottoms for you. They had a great customer service area when I needed a replacement for my feeder.
1137803
You don't want to drill a hole yourself. It would have to be absolutely perfect on both sides to work properly, could damage the system, and creates a liability. You'll want to contact the manufacturer's customer service at 800-225-3865 for a new pole piece.
2132269
You might try contacting the company. Depending upon which part you need to replace, you may find a suitable substitute at a local hardware store.
1156202
I measured the broken old piece.the diameter with a tape measure from the corner to the pole. I also did it to the other corner.. I just got lucky.
161733
You may be able to if you can find another pole to fit end however I do not think it would be strong and steady enough.
635251
you can by the canopy with poles not sure what parts you need but I find it cheaper to buy a new one as a few years ago ours went down in a storm and it cost a small $$$ to get the poles we needed.So I looked around and watched for a sale to get a new one.
2141413
I emailed the company at sales@radcycleproducts.com The clamp that holds the vertical tube broke and they sent me a replacement right away. I just needed to send a picture of the broken part and a copy of my invoice.
151416
Shirley B. You should be able to find replacement parts for your trekking poles here http://www.pacemakerstix.com/collections/pole-accessories
805331
My unit arrived with one of the hanger bar supports unusable. I contacted Whitmor customer service and they sent a replacement part right away. Maybe you can get extra shelves through them.
1015220
I have one broken too. I would thing you can contact the company. Look it up on Amazon. I love mine but they are very fragile.