when I bought my Zen Water filter system I didn't get any directions on how to set it up so how do I set it up?
1155623
Well, I don't have my instructions anymore, but I'll try to explain. First, you should probably put the top section together. The ceramic dome fits inside of the smaller of the 2 clear plastic containers. The wing-nut screws into the underside of dome where it fits into the container. The large clear plastic container goes on the bottom. Next, place the white plastic piece that has a round cut-out on top of the large clear plastic container. The smaller clear plastic container sits on top of the white piece. The lid goes on top of all of it. We don't use the tall white plastic item, but if you want to elevate the whole thing above your counter, you can use the tall white plastic thing to accomplish that. 'Hope that helps.
1979258
I had to look it up on YouTube. Go to youtube and lookup "Installing an Under Sink Water Filter System" http://www.youtube.com/watch?v=XwCvH7TilsM
968949
Very good question. The Drinkwell Zen is not adverised with a pre-filter, like the Platinum Model is, but the Zen Model is constructed in such a way where the water gets as much pre-filtering as it does on the model with the adverised pre-filter!! I will explain....the water flow in the Zen goes from the wide open bowl through a black plastic grill, to the filter and through to the waterfall area back into the open bowl. This black plastic grill acts and performs as just as good a pre-filter as the advertised pre-filter on the Platinum model. I have two long hair cats and both this black plastic grill on the ZEN and the pre-filter on the Platinum model (I have both) catch large debris like cat hair, floor trash, cat toys, etc. I daily check these two areas and keep them clean so the filters can do their job. Hope this information helps. Both fountains are GREAT!!
714204
I am just a customer who bought a Zen Water System, I would not know about their pricing
1635284
I wish I had better news for you Raine. I had such a difficult time changing this last time, that I broke it and had to call a plumber. Even the plumber railed about the poor quality of this system. I am going to replace the whole system and get a different filtration system. Both times I've tried changing these filters I needed help and it kind of defeats the purpose if you aren't able to change the filter. I think that PUR has a model with an easier change filter. Good luck!
31504
I didn't get a video or manual either. I called the company and they quickly sent me the manual, however the video wasn't available. Plug in fill using water bottle. Make sure you use distilled water. turn on using both buttons and wait till lights turn on for use. makes sure you tighten cap before turning on but not too tight. to fill water open large cap. Green light indicates it is ready to use and yellow light means it needs more water. If it ever turns off on you during use check that hoses are properly connected it happened to me once. during use if you feel there isn't enough pressure just give it a few minutes to build more pressure, you will see the needles move. The small dial to the left of the large cap for filling water is used to regulate how much steam is being used. adjust to your needs.
254238
I had the instructions for when I bought my filter. I scanned them onto my desktop. If you email me at mwgolden3@verizon.net I'll send them to you.
1864968
The instruction on the battery holder is misleading. It says "+ side down" But it's written on the wrong side of the holder. Make sure that the holder is positioned so that the water drop image on the front of the holder is oriented correctly and then insert the battery so that the + side is down. It should work properly then. However, I haven't received a signal to change my filter since I bought it two years ago. I do it by calendar. I do not like this system, but tearing it out is more of a chore than I want to tackle. If you find your countertop flooded with water, turn off the water supply under the sink, disconnect the black hose from the filters and blow air through it to clear water build up that causes a siphoning effect. I've had to do that twice.
487323
I returned the Zen fountain but I still use the Platinum and I don't use the filter. I use filtered (Brita) water to fill the fountain. The filter in the fountain is optional.
1857003
Is this the first time you've used the unit? If so, I wonder if you didn't install it correctly...? On the other hand, if you've been using the filter for some time, it probably needs to be cleaned. Remove the filter, let it dry, then scrub with sandpaper, rinse in plain water, then re-install. At least, that's what I do when the filter stops working. Eventually, I need to buy a new filter.
924056
The unit requires an electrical plug and " tubing to a water supply. If you remove the top lid there is a " quick connect to a small section of white " tubing that runs out the back of the unit. I removed that piece and replaced it with a long section that I ran to a RO water filter. You could go to a hardware store and get some " icemaker tubing and a fitting to splice it between a cold water shutoff and the supply line of a nearby faucet. Placing a water filter in the line is optional but there is no filter in the unit.
283770
The instructions are in the box. If this is a replacement filter you do not need to buy the whole blue set up. That was the mistake I made. You just need to buy the inside filter. To install it you unscrew the top, take the old filter out, put the new one in, and screw the top back on. Be sure to reset the date on the top so you remember to replace ( I replace in 6 months).
1402592
A plumber installed mine but it does come with instructions. Check out the Aquasana website if you want to look at the instructions before you buy. You won't be disappointed. I love my unit. My water no longer has a smell.
2072102
download the instructions from here:http://www.aquasana.com/product_detail.php?product_id=24
571010
How about reading the manual. It's online. Pull out the water container. Reach in and pull the filter down. It is towards the the front of the unit. Wash, dry and replace.
915017
you have to actual attached the water hose, and turn on the water. At at time and day, is how you set this unit. My worked fine for about 4 months, then just stop working. the batteries got wet, and the unit died.
1692183
Vivian, like C. Rothwell said, make sure it's seated well into place. Sometimes you will hear it "click" and sometimes you won't. There is a series of slots on the filter, if I remember correctly, there are two short ones and a long one. Make sure you line the long slot towards the back of the filter. Push down, but not too hard, until the widest part of the filter top is just below the rim of the tray. I hope that makes sense.