cant connect to roku code 011 just got me roku 2 xds in today and hooked it up. it see's my router and fully connects through to the internet. says i need to update my software before continuing with setup. it makes it to 97% everytime then tells me it cant connect to roku, try again later code 011. called up tech support which is in india somewhere like normal and got to talk with "donald". Nice guy but didnt know a thing. he took me through all his paperwork he had in front of him and none of it worked. He wanted to conference in amazon and return the product but i told him i was willing to wait a day to see if trying again later would actually work. Anyone else have this problem? cant connect to roku code 011 just got me roku 2 xds in today and hooked it up. it see's my router and fully connects through to the internet. says i need to update my software before... » Read More cant connect to roku code 011 just got me roku 2 xds in today and hooked it up. it see's my router and fully connects through to the internet. says i need to update my software before continuing with setup. it makes it to 97% everytime then tells me it cant connect to roku, try again later code 011. called up tech support which is in india somewhere like normal and got to talk with "donald". Nice guy but didnt know a thing. he took me through all his paperwork he had in front of him and none of it worked. He wanted to conference in amazon and return the product but i told him i was willing to wait a day to see if trying again later would actually work. Anyone else have this problem? « Show Less
1118780
I not not sure what the problem is but it could have something to do with where and I using the internet. I had no problems when I was at home but I have recently connected to a hotel internet signal during my stay with them and it get the same error. When plugged the ethernet cable in it worked fined. This leaves me to believe either my wireless board is fried, firmware has been lost, or the hotel has some sort of internet filter that prevents devices like Roku and Play Stations to drain their bandwidth.
1118781
I had a similar problem where I would get to the update screen and the box would not recognize the remote afterwards. I called the support number and spoke to India twice, then called on a weekday in the daytime (Wednesday at maybe 3pm Central) and connected with a very knowledgeable rep who was in the US. She was the first one to ask which router I was using and took me through some steps which allowed me to connect and run through the update. My router is a Linksys WRT54G v8 if this helps. I would recommend trying to call the Roku support number in the morning or early afternoon to get a US rep. I had a similar problem where I would get to the update screen and the box would not recognize the remote afterwards. I called the support number and spoke to India twice, then called on a weekday in the daytime (Wednesday at maybe 3pm Central) and connected with a very knowledgeable rep who was in the US. She was the first one to ask which router I was using and took me through some steps which allowed me to connect and run through the update. My router is a Linksys WRT54G v8 if this helps. I would recommend trying to call the Roku support number in the... » Read More I had a similar problem where I would get to the update screen and the box would not recognize the remote afterwards. I called the support number and spoke to India twice, then called on a weekday in the daytime (Wednesday at maybe 3pm Central) and connected with a very knowledgeable rep who was in the US. She was the first one to ask which router I was using and took me through some steps which allowed me to connect and run through the update. My router is a Linksys WRT54G v8 if this helps. I would recommend trying to call the Roku support number in the morning or early afternoon to get a US rep. « Show Less
695380
I just had the same problem. My linksys router had a built in firewall. I turned that off and was able to connect to Roku
1118782
I simply turned off my security options for my router temporarily until Roku finished doing its software update, then turned on my security options again. All is fine now.
1118783
I had this error with a new roku 2xs. I changed my wifi encryption from aes+tkip to just aes and it worked
1118784
Same issue. Went online to website and setup an account that way. Went back to my roku and hit try again and went right to updating software.
1118785
I have the same issues too....I think I am just going to return it...have gone round and round with customer service "online chat" and that was totally pointless....really a shame...but not worth the time spent to get it to work, finally got past the update software phase and now it can't connect to anything yet per the stats I have an "excellent" signal.
1118786
This is the answer to this question. I did changed my IP settings to external and now it works! Go to here and follow instructions http://www.scottallen.com/2013/04/how-to-fix-a-roku-that-wont-connect-to-the-internet/
677594
Curt: I am not familiar with your problem. Way above my pay grade. The problem I had with the remote was that I could not download the software from the internet for the remote. The computer would connect with the site, but for some reason it would not download the software. I had several professional "tekies" try, but no luck. Returned for a refund. crnextex
330587
You're very welcome. I know your going to enjoy roku as much as we do. If I can be of any help at all please let me know.
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Purusha -- What are you saying? You have actually had good luck resolving this issue with Sony? I have the same problem - only 12 of my 45 favorites show up. I have reset / powered down / restarted / swapped ethernet cabling / chatted with SONY -- you name it -- I have not gotten anywhere. This all became an issue when I accepted the Network upgrade 146. Prior to upgrading I was having a wonderful time with the player. The user interface is slow and cumbersome, but did work. I am now so upset and disgusted with this machine. I will call the number you list and give that a try in the morning. Purusha -- What are you saying? You have actually had good luck resolving this issue with Sony? I have the same problem - only 12 of my 45 favorites show up. I have reset / powered down / restarted / swapped ethernet cabling / chatted with SONY -- you name it -- I have not gotten anywhere. This all became an issue when I accepted the Network upgrade 146. Prior to upgrading I was having a wonderful time with the player. The user interface is slow and cumbersome, but did work. I am now so upset and disgusted with this machine. I will call the number you list and give that a try in the morning.
2252868
I just returned the roku 2 xs and purchased the original xs. I noticed the roku hd in my living room buffering after I added the roku 2 to my tv in the tv room. Never had that problem before. The roku2 also buffered or dropped movies. Roku 2 didnt play PlayOn channels that I watch a lot. The Angry Birds game didnt work well on my roku2. My daughter has the roku hd for a 55 in. projection type tv and has no problem at all with hers. IMO, no need to upgrade to roku2. I did like the fact you can add a micro sd card to the roku2 for more channels but the negatives for me outweighted that. Love my roku though! I just returned the roku 2 xs and purchased the original xs. I noticed the roku hd in my living room buffering after I added the roku 2 to my tv in the tv room. Never had that problem before. The roku2 also buffered or dropped movies. Roku 2 didnt play PlayOn channels that I watch a lot. The Angry Birds game didnt work well on my roku2. My daughter has the roku hd for a 55 in. projection type tv and has no problem at all with hers. IMO, no need to upgrade to roku2. I did like the fact you can add a micro sd card to the roku2 for more channels but the negatives for me outweighted that. Love... » Read More I just returned the roku 2 xs and purchased the original xs. I noticed the roku hd in my living room buffering after I added the roku 2 to my tv in the tv room. Never had that problem before. The roku2 also buffered or dropped movies. Roku 2 didnt play PlayOn channels that I watch a lot. The Angry Birds game didnt work well on my roku2. My daughter has the roku hd for a 55 in. projection type tv and has no problem at all with hers. IMO, no need to upgrade to roku2. I did like the fact you can add a micro sd card to the roku2 for more channels but the negatives for me outweighted that. Love my roku though! « Show Less
381453
No, My experience with (2ea) XS, (1ea) XD, and (1ea) Roku3 is that I have never had any issues controlling the correct roku. There is a way to pair the remote with a different Roku if you wanted to. The button is by the batteries after you remove the battery cover. There is also a cool Roku App for iPad/iPhone, Android, and Windows8 devices. These apps give you the ability to choose from detected (via wireless) Roku's on your network. These apps give you keyboard functionality via your tablet/phone On screen keyboard. You shouldn't have any issues connecting to the correct Roku with the correct remote. I have just verified that the Roku XD remotes WILL control multiple Roku's, but they require "line of sight", so if they're in separate rooms there wouldn't be an issue. Also since your question was for the XS, this is just FYI for anybody else reading. The upper paragraphs apply to the XS. I hope this helps. Have a great day
39649
I bought mine new right after X-mas, had the same problem (not able to stream Netflix), I did the "reset" as stated above, and logged into my secure router (Netgear Wireless-N 300 Router[WNR2000v2]), and I was able to stream Netflix after that. The night before, I had called EVERYBODY (LG, Netflix, and Netgear) customer support(s), and got nowhere. Netflix was the best though, in enlightening me that I needed to open 2 ports opened for streaming to work. I did that, but no change. The "RESET" worked though, ports 443 and 80. I hope this post casts some light on the problem to someone out there....! Good luck everyone...! I bought mine new right after X-mas, had the same problem (not able to stream Netflix), I did the "reset" as stated above, and logged into my secure router (Netgear Wireless-N 300 Router[WNR2000v2]), and I was able to stream Netflix after that. The night before, I had called EVERYBODY (LG, Netflix, and Netgear) customer support(s), and got nowhere. Netflix was the best though, in enlightening me that I needed to open 2 ports opened for streaming to work. I did that, but no change. The "RESET" worked though, ports 443 and 80. I hope this post casts some light... » Read More I bought mine new right after X-mas, had the same problem (not able to stream Netflix), I did the "reset" as stated above, and logged into my secure router (Netgear Wireless-N 300 Router[WNR2000v2]), and I was able to stream Netflix after that. The night before, I had called EVERYBODY (LG, Netflix, and Netgear) customer support(s), and got nowhere. Netflix was the best though, in enlightening me that I needed to open 2 ports opened for streaming to work. I did that, but no change. The "RESET" worked though, ports 443 and 80. I hope this post casts some light on the problem to someone out there....! Good luck everyone...! « Show Less
307986
Sorry to split hairs, but the server issues are on Netflix's end. Netflix has had server issues since they upgraded the interface the first week of June (they've since stopped rolling it out to all users). It seems to only happen during prime viewing hours though. If you are having problems with services other than netflix and at odd hours I'd look for another problem, either with the roku box itself, your router, or your ISP. I haven't experienced problems with other services but I don't use Amazon on Demand. There may be a correlation between netflix and amazon as I read netflix migrated to Amazon's servers. Try some of the other channels to determine if it's a problem with anything else (nasa tv? pandora? etc). Netflix's engineers are struggling to find the correct content to display on their main screen without overloading the servers, it changes almost daily. I expect they'll get it resolved soon but it's been a bad couple weeks for them. For more information check rokulab's user forum: http://forums.rokulabs.com/viewforum.php?f=28
1456155
Linn, I currently have an XDS in use (The HD-XR is a "backup"). Essentially, as far as I know the HD-XR specs and "innards" are identical to the XDS (save the extra "real" component cable connections and bigger case; see Roku website for spec sheet page). Speaking of slow internet connections, you've got to have at least 2Mbps speed to get "two dots" viewable resolution (out of four dots; I have &gt;4Mbps to reach "four dots" max resolution consistently). So in a way, it does "buffer", with a "progress bar" on screen...on those unusually rare "slow days" on i.e. Netflix (I am basing it on the identical specs of XDS & XD-HR). James
2256398
I called Samsung and a rep informed me that since the last update was made available there was a "bug" or defect in the software download for the blue ray player. I have the 1590 model with the samsung wireless Lan. I thought my router was in trouble or modem but the rep informed me that it was not the provider or router but the software download provided by Samsung. He informed me that a new software is coming very soon to correct this problem. When? I don't know? It is making me want to go back to my Roku for netflix and my computer for Pandora.Gateway Ping is my problem just like the first posted message by C Wagnon reported.Vernon Stapleton I called Samsung and a rep informed me that since the last update was made available there was a "bug" or defect in the software download for the blue ray player. I have the 1590 model with the samsung wireless Lan. I thought my router was in trouble or modem but the rep informed me that it was not the provider or router but the software download provided by Samsung. He informed me that a new software is coming very soon to correct this problem. When? I don't know? It is making me want to go back to my Roku for netflix and my computer for Pandora.Gateway Ping is my problem... » Read More I called Samsung and a rep informed me that since the last update was made available there was a "bug" or defect in the software download for the blue ray player. I have the 1590 model with the samsung wireless Lan. I thought my router was in trouble or modem but the rep informed me that it was not the provider or router but the software download provided by Samsung. He informed me that a new software is coming very soon to correct this problem. When? I don't know? It is making me want to go back to my Roku for netflix and my computer for Pandora.Gateway Ping is my problem just like the first posted message by C Wagnon reported.Vernon Stapleton « Show Less
1909160
Call the company, they may have tried to do a software upgrade on the TV and it got stuck... that happened to mine once. She had me unplug it, the plug it back in and hold the power button while she sent a refresh signal then tried to push the download. Took almost an hour to get it working right.
1121536
Kate, It would be helpful to know which account you are talking about - Amazon? Hulu? Netflix? I'll assume you're using Netflix. When your Roku was first connected to your TV, someone had to enter your password information in order to connect to and use Netflix. I'm guessing someone else did this for you. This information is now stored in the Roku and you are automatically connected to your Netflix account when you turn on the Roku and click on the Netflix icon. Unfortunately, anyone who knows your password can go to the Netflix site on the internet, log on with your information, and watch instant streaming on their own PC, laptop, Roku, or whatever, anywhere at any time. Those "two videos playing simultaneously" on your account means that there are most certainly other people using your Netflix account. I suggest you speak to whoever helped you set up your Roku, or anyone else who has access to your password. If you are paying for the Netflix account, you have the option to contact Netflix and ask them to help you set up a new account with new password info. Perhaps you can even get them to walk you through entering the new information into your Roku, if you need help with that. Good luck, Kate. Sincerely, Kathy
1595559
I recently purchased this model and have been attempting to use AV app and am having nothing but problems, when the app actually connects it will be fine and then for no reason it disconnects and as of now I can not get it to connect.Any help would be greatly appreciated
1358311
Mine worked fine. Then it updated the firmware and after that it keeps saying cannot connect to the internet. My DHCP is already on..so don't know what else to fix. Will try to shut down and restart everything. Let me see if that works. Annoying. I heard complaints about network on Sony and decided to buy this. May be time to get Sony!
79276
Totally forgot it had that capability Sonya..I also need to connect my Roku to my TV and figure out the wifi situation. Let me try working on that soon. I'll post a review as soon as I can. If you do yours first let me know. :) Thanks! Good luck! -Frank
2252863
I'm actually returning the 2 and buying the 1 again. The 2 does not support PlayOn and they blocked several private channel, legal, that allow you to watch live TV or CBS. I had some unexpected reboots while watching Hulu, never had that issue with original Roku
132990
Our Panasonic BD220 stopped connecting to Netflix about two days ago. It hasn't resolved itself yet. Network connection seems to be good and I can stream other material (like youtube). Really frustrating. Only had the unit for about two months. Don't have time for dealing with Tech support right now though. Anyone else having weird spontaneous issues like this currently? (June 10, 2012).