i can't open this product, the sponge remains dry, what am i doing wrong?
131096
The sponge "loads" with makeup by twisting. You will need to twist the packaging quite a few times the first time you use it to get the makeup up into the sponge. I generally do 4-5 twists, then gently squeeze the sponge to see if the makeup is starting to flow, then twist 1-2 times, test, twist 1-2 times, test, etc. After that initial preparation, you will just need to twist once or twice each time you use it.
131097
Turn the bottom, clockwise I believe, until you see the makeup start to appear at the top of the sponge. After a few applications, you'll need to twist the bottom again to refill the sponge. Hope this helps! Feel free to contact me again if need be :-)
131098
The top (purple/reddish bit) twists clockwise & pushes up the makeup through the sponge. Maybe it is defective or some makeup has dried & clogged the opening. Try dabbing a paper towel or something pushing down hard to get the makeup flowing. Good luck!
131099
The top twists clockwise, and pushes the makeup through the sponge. Try pushing the sponge part. Also, you can take it back to the store.
131100
I think the manufacturer puts a protective taping around the cap; remove that first. Shake the bottle, then invert bottle, twist neck portion, then press gently on sponge and the product will reach the sponge.
131101
Once you have the plastic dome cover off, twist the darker neck portion of the bottle clockwise. It should click. If you aren't hearing any clicks, the mechanism might be defective. If you are hearing clicks, continue turning until you see a slight color change in the very center top of the sponge. This means the makeup is dispensing properly. A little dab will do you with this make up. Don't expect the sponge to be completely saturated with makeup, as that would be way too much product and would make a mess. When the top of the sponge starts to show a color change, begin "pouncing" the sponge applicator on your skin. As you use the product, the makeup will distribute itself through the sponge, allowing for even coverage. Hope it helps.
2152513
try cleaning it, or might be out of time.or check the tape to make sure there is no clear tape at the beginning.
674892
Try prying it open with a screwdriver or a butterknife.try pressing it down then pry up.
2257664
I have a couple of different types of these. This one is a little stiff to open. Some of them you have to press down on the cover while turning to open it. Try that. If it doesn't work I'll get mine in hand and talk you through it.
1411015
Yes! I tried using the sponge dry and the application didn't work. Once I wet the sponge, squeezed out te excess water until damp, it was perfect.
778896
I've tried to remove it but without luck. So ive had to clean it with a sponge. Not as efficient.
1983097
Try unscrewing it and make sure it's not clogged, I've not had this problem, so I hope this works for you. My daughter loves this stuff.
2135337
It is a dried product, which you keep in the pantry. Pull what you need and soak it in water to use, and put the rest back in the pantry.
2040081
Mine is doing the exact same thing. Been looking for a solution without any luck.The rollers are turing like they are supposed to, but not scrubbing anything. Just two little tracks where the sponge wheels are.
1724821
It is dry, but you have to be careful cause it gets everywhere. Suggest filling cartridge outside and wearing a good pair of gloves that can be washed off or laundried
276749
It may be froze up. Spray some WD40 in it and wait a few minutes and turn it with a pair of pliers or vice grips. That should do the trick.
1275681
I found there are tons of YouTube videos that show you step by step how to take it apart and clean it. Mine wasn't working at all - the toggle had no resistance and wouldn't permit the airflow to pass through the brush. My husband watched the video and took it apart and put it back together again. Tedious but definitely something anyone can repair. Not sure if your problem is from dried makeup or perhaps a Non-Dinair product, but I'm sure it can be corrected. Good luck!
865402
Lol!!! Yours was probably dried out. I just slid my fingernail in the lid opening and pop it right up
764247
I would say this is where it begins to fail. Burned on food or use of abrasives like Barkeeper's Friend caused mine to break up more quickly. The sponge didn't really last very long.
1776028
Take the rubber seal out and wash it also . Once open. I hope I was of some help to u. I had the same problem.
711905
I didn't have any trouble with mine. One end has a sort of ridge on it where it's put together and the other end is the one that opens. It is hard to tell which end opens. I would try several or wet your fingers and place one between them and sort of push in opposite directions so you can see if it really is sealed together. Hope this helps.
1971684
Had to do the same thing. Force it open brand new. Does not make a lot of sense to me.