If it rips, how do I go about fulfilling the free replacement guarantee?
1115665
With the quality of this product, I don't believe you will have that problem. It is extremely well made and unless you overstuff it (which I don't believe will be necessary) it shouldn't rip at all. My suggestion is to keep the information you receive with the caddy and contact the manufacturer if you have any problem.
1827623
Depends how long it's been since purchase. Call and talk to customer service.
2114653
Mine split ad well. Not worth the hassle of trying to get another. Amazon just passed buck when it came to replacing. I talked to someone live at Amazon and they assured me i would be compensated. Nothing has happened.
1123582
Send it to the warranty company you take out the insurance with. Also, write to Amazon/support/help if you have more questions.
1526258
I haven't found much out on the warranty, but I wouldn't expect too much. I did have the belt snap and called the company who supplied another belt free of charge. Of course, we had to figure out how to put it on - which we did. But now this newer belt is already getting loose and skipping, so I'm thinking when it snaps again of just throwing the whole thing out on the curb for scrap collectors. My opinion has indeed soured on this item even more. If you haven't bought it yet - don't. If you have, then try calling their number which is in the booklet that came with the machine. They are relatively friendly, but I've had mine for about 2 years now and am sure I'm out of warranty myself. I haven't found much out on the warranty, but I wouldn't expect too much. I did have the belt snap and called the company who supplied another belt free of charge. Of course, we had to figure out how to put it on - which we did. But now this newer belt is already getting loose and skipping, so I'm thinking when it snaps again of just throwing the whole thing out on the curb for scrap collectors. My opinion has indeed soured on this item even more. If you haven't bought it yet - don't. If you have, then try calling their number which is in the booklet that came with the machine. They are... » Read More I haven't found much out on the warranty, but I wouldn't expect too much. I did have the belt snap and called the company who supplied another belt free of charge. Of course, we had to figure out how to put it on - which we did. But now this newer belt is already getting loose and skipping, so I'm thinking when it snaps again of just throwing the whole thing out on the curb for scrap collectors. My opinion has indeed soured on this item even more. If you haven't bought it yet - don't. If you have, then try calling their number which is in the booklet that came with the machine. They are relatively friendly, but I've had mine for about 2 years now and am sure I'm out of warranty myself. « Show Less
500943
If you go into your account and view your orders, there's a button next to the item which is labeled "Return or replace" and follow the instructions. Hope this helps.
29952
There is a customer support email on the back of the package. They day if anything happens to email them and they will make it right. They might just replace them.
1946422
I just clicked through to the IGet seller info, under "replacement & returns" and it refers back to Amazon. Im guessing you would have to go through Amazons process.
387714
there is a website called replacement LTD. you can look for a single replacement from them, but you may pay for the shipping.
1024057
Yes, they charge you absolutely nothing to get it replaced. Also, they send it very quickly!
1468733
They should replace it free of charge if you only had it a month. Of course if you have had it a long time the probably will not. It is worth calling customer service and talking to them. They are nice.
2031044
I haven't been able to do that, a month ago the strip broke off , thankfully nothing bad happened and I bought a new strip because my warranty expired already.
604058
I would expect that any reputable company would replace the defective product. Shipping is sometimes added even though it may not be your fault. Sometimes, cheaper may not be better.(But usually is.)
315459
I do not know if it has a warranty. But if you find out it does I would love to know mine has already ripped.
1569934
If you are not satisfied they will replace it. No time limit on warranty. You just need to send them the old one.
943988
just make sure it is in the time they give you to replace it. i was so had no trouble. i bought from the manufacturer but as long as you can prove your date of purchase you should be ok.
699360
I would contact Amazon customer service. They have always been good about answering questions about damaged items and making sure you are happy with your purchase.