I had this professionally installed, the right cable has slipped off twice in 1 week. What might the cause of the slippage be? Installer is clueless.
1126017
This is a terrible product. You will keep having this issue, unfortunately. You can try other answers' suggestion, but my entire neighborhood is having the same problem over and over again (new construction community).
1126018
The previous answer regarding (cable keepers) might be something to look at. It sounds like you're torsion spring tension (if you have two) is not properly (equally) balanced. If your installer does not know what to do, then you need a different technician to work on your door, as this is something any competent installer should be well versed in. Good luck.
1126019
I can guess the cable drum is not in the correct position. If cable is loose when door is closed, the drum set screws can be loosened and the drum rotated on the torsion tube to remove the slack from the cable and the set screws retightened.If the cable comes off as the door is raised the drum is probably not aligned above the cable lift point on the door. The drum is moved to the appropriate position as above.I do agree with the previous reply about the installer being incompetent and to find another.I do not agree with the statement that the unit is not a good one. I have no problem with mine. I can guess the cable drum is not in the correct position. If cable is loose when door is closed, the drum set screws can be loosened and the drum rotated on the torsion tube to remove the slack from the cable and the set screws retightened.If the cable comes off as the door is raised the drum is probably not aligned above the cable lift point on the door. The drum is moved to the appropriate position as above.I do agree with the previous reply about the installer being incompetent and to find another.I do not agree with the statement that the unit is not a good one.... » Read More I can guess the cable drum is not in the correct position. If cable is loose when door is closed, the drum set screws can be loosened and the drum rotated on the torsion tube to remove the slack from the cable and the set screws retightened.If the cable comes off as the door is raised the drum is probably not aligned above the cable lift point on the door. The drum is moved to the appropriate position as above.I do agree with the previous reply about the installer being incompetent and to find another.I do not agree with the statement that the unit is not a good one. I have no problem with mine. « Show Less
2201807
I had to return my first cable due to it being defective. Its a pretty simple install.
855309
The same thing happened to me. I contacted Pawtek and they sent me a replacement cable.
57898
If you have the tools and experience, I'd say check the connections. Other than that, get in touch with the company and get a new one.
929040
I have stopped using mine because the bridge cable is not snug resulting in a poor connection or no connection. My guess is it is your bridge cable.
695424
I need a new cable because the cable broke free of the USB plug on mine, despite my careful handling- be warned people, it's a fragile element! It took some digging to find it, but here's the link to buy another one on the Antec site: http://www.antec.com/Detail.bok?no=379
1732431
After some online search, we investigated that the problem is about the connection point of the cable (the cable consists of two pieces), we disconnected them and then connected again and it's working now.Thanks for your interest
2220446
That is the most likely problem. The replacement is easy to install.i found a YouTube walk through and it took about 5 minutes.
934269
They should have other options, cause the cable can be detached. I don't know if the conector is standart.
1488882
I had the same problem . It doesn't slide very well , and has a real snug fit . The way I do it is peel the center piece apart and lay my cables down on the bottom peace and just snap it together. It takes some time , but I will say they work great for me. Good luck.
662919
i have the same failure... check the ground wire... in my case... it was loose... it needs a good conection of wires...
1459542
Make sure the cable you bought is not quad shield, i have made that mistake from lowes before.
1029874
Make sure the cable end is seated in the proper position . . if it is not that is one way it will jam
1181960
Yes it should be. Call customer support or even better if they have live chat support let them know. They'll probably have you send the broken cable to them and they will send you a replacement
2187590
Hello Dorothyan,We are sorry to know about the cable. We will process replacement for the cable. Please contact our support team at support@skivatech.com with Amazon order number for replacement.Thanks,Skiva
699161
I had the same thing at first, reset the connections, then make sure the screen doesn't lean to far back on reinstall, that pulls the cables. Or it's bad.Good Luck
1486847
Sounds like you received a defective cable. I would exchange it for a new one.