Can Not slide bottle off the suction cup holder?? My old one worked fine. It simply WILL NOT budge. Afraid I might break it. HELP!!
1140451
Sorry I can't help you as our feeder would not stick to the window and fell off.
1140452
Use a butter knife to loosen the edge of the suction cup. Ive had to do that to break the seal. They do hold on well but needs to because the feeder is pretty heavy when full
1140453
Ive had to use a butter knife to loosen the edge of the suction cuos. They do hold on hard but they have to because the bottle is heavy when its full
1610404
Hi Fred Ferguson,I have tried placing the suction cup in the box by dismantling the joints. I would personally prefer the 2 layers storage box which can house other accessories as well. Hope my feedback help ! :))
1083603
I'm sorry Tracey your having this problem but you usually twist it one way to extend it and the oppisite to retract it. There's also a clear stopper in the midddle. Make sure to take the stopper out then try it. If thats not the problem then it might be broken. You might have to exchange it for a new one. I hope this helps.
1927584
Try wetting it with warm water and sliding it onto the bottle, I had to do this, and I left it on to stretch it out, it wasn't easy, but it did finally work! Good luck!
841970
You Pull It Off. Just Use A Bit Of Force.. Though It'll Come Right Of. Just Be Cautious To Not Loose Your Bottle On The Floor In The Process... Had That Happen Once To Me :-[
1174987
You shouldn't have to pry the bottle out the green button above it kicks it out and then you just snap he bottle back in place.It pretty much snaps back in with minimal pressure.
468623
Sharon... I had this happen once, and I washed the suction cup with soap and warm water, cleaned the area that I was sticking it to with shower cleaner (I use it on a shower wall)... after that it stuck firmly again. Hope this helps.
1284598
I think you're talking about the trays. It should slide apart. If its stuck it must be due to like a pressure change or something where it expanded. Maybe just give it a few good taps in the palm of your hand.
2256484
I know I have the same problem as well. I think I will try and call Nalgene customer service. Really disappointed with the bottle, especially because it is an expensive water bottle.
1146281
This may help. I've discovered a Stop Line just under the white pump assembly on the cap that tightens down on the bottle. If you loosen the cap all the way, it slides on completely and allows the pump to seat better on the bottle. NOT loosening it enough caused the problem some of you are describing. Loosen all the way, drop the pump on bottle and tighten as usual.
845493
I had the *exact* same issue. I learned by tapping the unit on the side until the handle jiggles up and down makes it much easier to then simply lift the handle off the top.**UPDATE Fe b 20th** Nevermind, it has now become almost impossible to remove the handle. I now loathe trying to remove the top since it could take anywhere from 3 minutes - 10 minutes... along with a bruised palm of my hand.
1358285
It sounds like the base, cup and lid aren't connected properly. If they aren't, it won't run. Make sure they are aligned properly, if it don't run, do it all over. I guess it is one of those safety features. Mine did that about a month ago, then I got it to work! Good luck, I sure hope I was able to help you. :)
323384
Press down on the upturned side of the green plastic above the bottle. At the same time, pull the bottle from the front. It will only release the bottle, not "pop" it out.
64399
By loosening the screw that allows positioning of the holder, you should be able to reposition it in a horizontal position, and then tightened the screw to secure the holder. Check an enlarged picture o the one at the right of this message. Good luck.
1146278
Make sure you unscrew it all the way to loosen it before you mount it onto your bottle.Don't over tighten it. It just needs to be snug.
2258496
I haven't had any problems with it. Maybe you have a bad bottle or maybe it's not settled in correctly. If you have not already, try changing it. Hope this help.
435582
Mine had did that also. I moved it away from the shower but at the end of the shower head and every time I use it I push the plastic holder in so the suction is stronger. Hope that works for you.