Problem with battery, Product/s must not hold up because one can't get in touch with sales reps for help. Not a good sign. My battery won't charge & I've only charged it 3 times previously. What is one to do? Problem with battery, Product/s must not hold up because one can't get in touch with sales reps for help. Not a good sign. My battery won't charge & I've only charged it 3 times... » Read More Problem with battery, Product/s must not hold up because one can't get in touch with sales reps for help. Not a good sign. My battery won't charge & I've only charged it 3 times previously. What is one to do? « Show Less
1142225
This company is a phony I have had the problem with this work GT trimmer and I did my self a favor because they will not answer you I took it as a lesson and a lost to not buy any more things of that nature from the internet I refuse to let something like this upset me this company is a scam and should be reported to somebody but I don't know who so it can be stop the fraud it is doing to people I put the thing in the shed and it will be there until I don't know when, sorry I have not got the right answer for you Willie.
1142226
my husband has several worx products and is very pleased with them. we had trouble with the very first battery but we went to their website customer service they sent us a new one. we didn't even have to send the old one back
1142227
I don't know where you bought it if its a store take it back. If not I would send a email to the manufacture themself and explain your problem. On the Worx site or in your manual they should have contact info. I am sure they will help you out. Good luck.
1142228
had the same problem at first but I discharged it completely then left it on changer overnight, about 4 hours more past the light turning green. Now it holds a charge long enough for 2 trims. DO NOT leave it on charge any longer than that.
1179991
If you have any other charger that will correctly charge the battery in question then the charger most likely is bad if the battery won't charge in a different charger then the battery is bad. If you don't have access to a known good charger it would be more likely that the battery is bad but it is not for certain.
508362
Did you charge the battery for the length of time indicated in the instruction manual prior to use? The first time or two I used mine the battery ran down pretty fast. After recharging it, the battery definitely held a charge longer than it did initially. If it continues to not maintain the charge as long as you think it should, I would contact the manufacturer or return it.
77368
i had similar problem. my batteries were old and no longer held a charge. i ordered and received the new batteries for all 3 of my unidens, via http://amazon.com, i believe last year and they work great. replacement batteries could save you money, its up to the user to decide.
2280240
I had change the battery 2 times. My advice to you do not buy it. My regards
540724
I would ask them for a replacement. Obviouslt a problem with the battery. i have found they are either great or duds.
1689784
I had the same problem with the first one I received as the battery would not hold a charge. After I posted a negative review, the company reached out and sent a new one that is working much better.
1837714
you need to contact the seller requesting a copy of the warranty if you purchased the battery from the seller. otherwise you need to contact the manufacture directly. Explain the problem to the manufacture. Most likely they will try to work out something with you.
445286
I have not had that problem, yet! Sometimes a battery will not receive a charge. I would buy a new battery for a cure>
892972
I don't have a good answer to this. My only suggestions would be to a) leave it plugged in while using it (which doesn't even require the battery to be in it), b) email 3M to see about getting a free battery replacement, and/or c) buy a replacement battery. Hope this helps.
301226
I have had several issues with charging to date (1 year now). Most common is to start decreasing the battery level while plugged instead of increasing. In this case I wait until the battery goes to zero and then start charging. Another problem is that sometimes it just doesn't charge. In this case I press the charger more strongly and it works. In other words, I have been able to live with them, but these problems really upset me. I have also updated the firmware but then the battery started to decrease really fast while in use and I restored the original factory setup.
754801
i belive, you did everything correctly. It is something worng to the battery. Try to recharge again, just charge it whole night and try again. If problem is not resolved, just send it back, if its possible
1113507
really have no idea unless bad contact with charger, OR you got a bad battery with yours. Call the company.
1701040
Fortunately I have not had this problem. I would suggest attaching it to the charger one more time to see if you can get it to charge. Otherwise I would return it for an exchange. I bought an extra battery and have had no problems with the charging of either one.
1659997
Not sure, try replacing batteries? Also I found I have to test same battery twice or three times. Sometimes full batteries test discharged... never the other way around though:-)
1795553
I have only had the battery for 3 months. I ordered thru Amazon.com, so if it failed before the 3 year warranty is up, I would contact them first. If you ordered thru GS directly, you would contact them first. See the response from Randy C. below: I saw this on their website. Our battery went out and was looking into the warranty. Placing A Warranty Claim and GSB Investigation To place a warranty claim, contact GSB at (800) 472-2879 or www.gsbattery.com. By placing a warranty claim, claimant agrees (i) to provide GSB with reasonable access to the location where the alleged defective battery was operated and stored so that GSB may perform a site failure investigation and (ii) upon request of GSB, return the alleged defective battery to GSB for failure analysis. Where a BBU or power supply is used in conjunction with the ONT, GSB's investigation may also include a failure mode analysis of the BBU or power supply. A warranty claim must include a copy of the retail purchase receipt. Mar 21, 2014 by Randy C
1821069
I bought this battery and it had a issue the first time I charged it . It didn't work good luck