I have tried downloading twice. It downloads, but claims the USB port is not 'recognized'. I have tried both my laptop AND my husbands.
1146434
Mine downloaded real good for about half of my slides, and showed it had all of them. However it only shows half of them in my pictures file. I am going to have to go back through them and try downloading the ones that it didn't put in my pictures. But had great luck on the first half.
1146435
Are you offering from and Apple computer laptop?.. And if so what system are you currently running... Because if it does open it when you recognize and see the pictures there was a little boxes of pictures already I think you're just maybe a Steppeway or two... I was thinking of you have a selection to pick which way you want to download it which format .. try all the formats one by one.. Let me know if that works if not I'll look into it a little bit more with the more information you give me... Always willing to help enjoy and good luck.
1146436
Sorry, not a technician. I purchased mine several years ago and have only used it a couple times because the negatives I have do not fit in the carrier and you have to keep fiddling with it.
1663003
I have not been able to make it work at all. Usb is not recognized. Tried on windows 7 and mac
244253
I have not h had this problem with mine since I have purchased it. Did you connect both USB connectors that could be the problem or if you have not installed the CD that came with it then try to install it that may help.
1073531
I got it. I clicked the seller at this time. I do not recognize the name. I assume Amazon will get the USB stick to you from it's seller. I did get two!!!--------The seller was -- Tosell888 Storefront
1688622
All i know is i had a computer repair person com and he said that the lap top is too old . it will not down load Game from on line. Adobie needs updated. When i went on line to update they wanted me to pay for it. Iam so upset i wanted to send it back,but i think i is too late.
2220009
You need to download it on your own. search for the driverunder what kind of adapter you have you will find it
1626048
To download it yes. I don't think to use it once it's loaded. Didn't really matter for us since it never worked properly.
1807085
I tried to play a USB with mine. I used a 8gb flash drive and tried to play a 1.6gb mp4 file and a 756mb mp4 file. Each time it said the file type was unsupported.
1195897
I assume you mean it's not recognized Try plugging it into the cord first then the cord into your usbI can't give you an explanation but it work for me on previous machines Also take a flash drive to test that port. Occasionally they do fail
740882
No, you have to download the drivers. I downloaded it to a thumb drive on a different computer and then opened on my other computer. Works fantastically!
1786363
I got this same message upon setup. Never got to download anything. Sent it back. If it had these issues right out of the box it was faulty and not worth my time. Sorry.
790830
I am running windows 8.1 (64) on a laptop. I probably loaded a driver that came with the drive, but I did not download anything. I have had no problems at all except that I would like to operate throught a usb3 hub and that is not reliable.I use the unit heavily and highly recommend it.good luck!
1788980
I didn't download it , I plugged into my hP laptop Windows 8.1 Plug and play maybe you using the wrong Windows
1735613
Possibly try a different usb port. Or, navigate to the device manager and search for new hardware. It should self install.
459270
Have you tried hooking it into your computer as if you were charging it and bringing up the files and deleting them that way? The instructions in the book I have found not very clear and don't give enough info, I don't recall anything on how to delete files.
2166704
Don't use the disk, just plug it in, and it should work. If not look online for the driver download.
2232644
It automatically loads it's drivers and is usable on both my Dell and HP laptops. There are USB 2.0 and USB 3.0 version ports. I've had other USB sticks that will work in one version of the port and not another. Look into that being the problem.