What does "NON RETURNABLE" mean? So if it's DOA, I'm stuck? What are the warranty terms?
1713200
Amazon does not have any return restrictions on this product as long as the product is returned in its original packaging. If you experience any issues, please reach out to our Chicago-based Tech Support team at (773)869-1234, and they will assist you with warranty services since the SMART1500LCDT comes with a 3-year warranty.
2260150
Only 90 day return, mine has been fine for ever. I would look at the hook-up cable lines and be sure it didn't loose power. Or you can take the monitor out and have a installation place check to see if it is the monitor? I stand behind the product.
1385237
yes return it... it was not a very good product at all... my unit stopped working...
2222012
I'm not sure, because mine stopped working and there is no way to return it.
658958
Not really make sure that you are on the right input. Your product may have come doa. Return immediately.
480491
I feel the sameway! Just checkout the seller and find out how it cost too be shipped bk and if he will pay for it if you get it DOA! and how much!
1427672
the warranty is pretty much useless though.. they require you to ship back the unit at your cost along with return shipping paid by you.. you're better off just buying a new one..
1694818
You really should just return in... If it doesn't work, it's defective like 90% of other ones of these sold. Sorry. :(
2206074
They are shipping non-functioning returned units as new. Mine doesn't work. The unit I received was clearly returned by someone else as the box was scotch taped shut and one of the attachments was partially melted.
816795
Same happened to me. It probably means you got a broken one. I issued a return and refund to them within a month.
1531729
I also have no idea about return policy. I didn't really try, as I was still using it for a while. I'll keep the cords as backups.
1197271
Well, I ran into the same thing, unfortunately, but from DAY ONE. Mine never worked and I could not send it back. The terrible warranty of only one month had already run out.
1930441
I called my system provider. They gave me the answer. Also ask what the return policy is from the vender.
49389
I believe this model is only available from refurb. sources and only available with a limited 1 yr warranty at best. I bought mine refurbed at a compelling price about 2 years ago and from a hardware point of view, has been trouble free.
237988
When bought from importers there are typically no product warranties. Some have DOA policies however. This is the nature of the product type. I've had 3 if these and only 1 failed to impress me out of the box ( colors were slightly dull w/o tweaking )...but it didn't fail on me.
2129949
Warranty and return are two different issues which you can not mix them together. We have 30 days return policy which means First 30 days buyers can return the unit for any reasons for full refund. Also we offer one year warranty which starts from the day you receive and covers any issues that you might have with that unit for up to one year and if it needs to get fixed we will fix it for free. Again Return is to return the item for refund and warranty is to have technical support for repairs which in this case is for up to one year. Dear Wendy, If you still have question about warranty and return please contact us at 818-834-6633. Thank you,
1795822
Why didn't you take it back to the store and get a refund? Refurbished units just seem dirty to me.Yeah, if something does do what that something is built for right out of the box, it's more than likely broken.