Magellan's Poor Customer Service - Any Improvement?
1700949
I have the Magellan 4250 for a few years now and have never had a problem with their customer services. They have always been prompt, and courteous and took care of my problem or answered my questions whatever the case may be. Previously had the 3250 and no problems then either. Give them another try.
425508
I don't know. I think it only covers the continental U.S. Sorry! You'll have to ask Magellan!
34567
No fees with the magellan3100 and several other models, however there are no "annual" updates on this model. You have to go to the Magellan website and check for updates for it. The last two I downloaded were free. I have not done a download since 2011, so I do not know what is NEW for it out there. Read it over, know what yours is capable of doing and then go from there.
1258124
When my RoadMate died, I tried everything without success until finally contacted Magellan customer service. They offered involved factory reset procedure which must be followed exactly whereby their special file is downloaded, unzipped to micro SD card, -which worked for me. My Magellan GPS is now working but am not sureabout trusting it, -find myself feeling more like reusing old Tom Tom and keeping an eye out for a great sale on a Garmin.
563640
this unit's map is outdate. The update costs 100 bucks. Magellan sells you milk which has gone bad and ask you to pay 100 bucks for update, becasue they are buying milk from someone else. Give me a break.
1696913
There is no way to get any unless you go to a different company call CASTAR . You should return the gps because I did. It is worthless and freezes up on you. I sent my back for a refund and went to magellan and got a model 3250 Mastera which works great.
2130137
DONT LOAD THE UPDATE FOR GOD'S SAKE!! It will permanently disable your unit. My letter to Garmin: I just loaded the map update and it killed my unit- no response to power. Apparently, your update has killed over 20 units, and probably many times that many. See: http://www.fixya.com/support/t288636-unit_will_not_power_up_after_map We are commencing a class action lawsuit since you continue to sell a defective upgrade that destroys a product I paid $400 for, and refuse to withdraw the defective upgrade from your web site. This lawsuit will, of course, be coupled with a publicity campaign in industry publications (automotive, outdoor, home electonics) to inform the industry that Magellan pushes defective products. I will be going out to purchase a replacement Garmin unit, since I have to have a GPS this week. We, the affected customers, will be doing everything in our power to remove Magellan from the marketplace, or at least to make them a minor player.
1050706
Unless the ad states that the GPS has the latest firmware I don't think there is any way to tell. When/if you get the GPS load the free software program VantagePoint from Magellan, it will update the firmware, this is a very handy program.I hope this helps.
53368
Yes it does. But my 9145 died with in 6 months while I was trying to update the maps. They replaced it with a refurbished 9165 that has problems of its own. I noticed another user had the same problem with the 9145. I would not recommend the 9145 to anyone. I am a long time user of Magellan products but will not buy another. Hope this helps. robert
755273
I can't seem to update the software. I keep going through the process in magellan content manager but there is no indication that the update occurred or if its near complete. I have left it running all night and day but no update. Anyone know what is happening? I have check the website support but there is no answer.
2093253
I think that you should download the driver (Content manager) for the device. Just go to the Magellan webpage. I had a similar problem some time ago but I solved just downloading the driver, and now is working perfectly, even updating maps!
1377482
Yes, it does. But you should order additional car charges in advance if you buy this unit. In a two-year span of time, three charges broke due to a design flaw. When I appealed to Magellan to give me a new charger at no cost, they basically told me that they were sorry about my luck, but I would have to pay for a new charger. Instead of doing that, I threw the unit away and purchased a TomTom, which I have found to be significantly better than the Magellan. Seriously, I recommend not buying this product. The unit itself is great, but the charger has a design flaw and their customer service is heartless. Yes, it does. But you should order additional car charges in advance if you buy this unit. In a two-year span of time, three charges broke due to a design flaw. When I appealed to Magellan to give me a new charger at no cost, they basically told me that they were sorry about my luck, but I would have to pay for a new charger. Instead of doing that, I threw the unit away and purchased a TomTom, which I have found to be significantly better than the Magellan. Seriously, I recommend not buying this product. The unit itself is great, but the charger has a design flaw and their customer service... » Read More Yes, it does. But you should order additional car charges in advance if you buy this unit. In a two-year span of time, three charges broke due to a design flaw. When I appealed to Magellan to give me a new charger at no cost, they basically told me that they were sorry about my luck, but I would have to pay for a new charger. Instead of doing that, I threw the unit away and purchased a TomTom, which I have found to be significantly better than the Magellan. Seriously, I recommend not buying this product. The unit itself is great, but the charger has a design flaw and their customer service is heartless. « Show Less
2076124
I would seriously reconsider this purchase. The gps unit does not work well at all. Their refund policy is only two weeks and then they try to charge you a huge cancellation fee. This company is known for lying and not delivering their service. They tried to come after me when I canceled my service for well over a thousand dollars, I fought it and contacted the BBb and the federal trade commission. Their device does not work well past the two weeks and their service is questionable.
2137503
The last software upgrade for this model on Magellan's website is from 2010. The last map update I could find was from Dec 2007 (see http://gpsinformation.net/allory/magfeat.htm#rm3000). So yeah, I would say that the gps upgrades on both map and software sides are obsolete (4+ yrs old)
1770781
Suggest you upgrade to a Garmin unit.... better maps, better customer support
452289
I would go to the Magellan website. You will pay top dollar, but you know you will get what works.
1172099
Mine's doing the same thing as William's but it did it before I upgraded the firmware and the upgrade won't fix it. I've sent two problem requests off to Magellan and all I get is a computer response telling me to reset the unit and do the screen test. I've done that several times and one of those times I got about an hour's worth of proper operation. It's a defective unit but I don't think Magellan cares!