My unit stopped working again. Same proble .. the front electronic plate.
1721912
Do you have a question? So far, we have not had a problem with ours. You might contact their tech support to see if they can send you a new control board.
1721913
I am in no position to answer such a question because so far mine has been working quite well.
595349
The electronic components in this are not good quality. I've had two units and both green LED arrays went out. May be able to replace a component and get it running again.
381556
Hi Patricia. The unit itself is a very nice device. Where I had problems, was with the software. It worked once, maybe twice, but that was it. A search of the Internet revealed that many others had problems with the software too. What I ended up having to do, was to find a program on the Internet, that I could manually add the results into. When you say that it stopped working, do you mean the unit itself stopped working, or the communications with the software stopped working? I've only had mine a couple of months, and I don't use it that often, so I have no idea if mine will be working a year from now, or if it will stop working as yours did. Sorry I can't be of more help.
1089697
Mine,too. I bought another one. I complained to the service ,but got no response. you should make a complain.
1799710
We had to call an appliance repair company. There was an electrical board that failed and they replaced it for us. Since then, that side worked great until the "red side" stopped working. Have to call the company back to replace that board as well...
2020510
I never had that problem with mine however, this unit stopped working the second year I tried to use it and I disposed of it and wont purchase another.
1735888
try putting a paperclip into the small hole in the back. this will reset the unit and it should be good as new
1098537
I had the same thing happen. From the internet surfing I did, I assumed the unit was dead. Sorry.
266718
Replace it, mine did the same thing. Ended up costing more than it saved me in the end.
1791375
I started having the same problem with mine. I think the unit needs to be returned.
1628440
Probably a bad unit. I returned mine twice til I finally got a working unit.
1657628
Mine also stopped working. I had only used it a couple times, and for a brief time. At first I thought it was my electrical outlet since it happened so soon after I had purchased it. Very disappointing.
2264040
Exact same thing happened to me. I am in the process of shipping it out for repair. The unit is of terrible construction and the electronics flaked. I actually got a sub -woofer and wireless surround speakers for my TV which are 10 times better.
465281
I called the supplier (Back to Basics) and they sent me a new one for free, but mine was broken when I received the unit but I am sure they will sell you one. They were very positive in their customer support.
1503191
I had a similar problem, sent unit back and they replaced it with a new one
551506
Same problem here. I had it happen with two of the units over a 4 year period. Not going to fool me again.
1656020
I had the same problem. I contacted the manufacturer and they replaced the unit free of charge.