Received product 3 weeks ago and 1 player will not power on through either headrest. Have emailed and called - no one will respond.
1714367
Swap it out with other one that does work. If it works you have defective wiring or connections. Check your fuses. Try different wiring harnesses. Try the simple one that just connects to a 12v outlet. Hope it works for you and the problem is a simple one. I've had mine about 6 months and they have performed very well. Good luck.
1126752
Good luck! The CSRs are only willing to communicate via email, we got NOWHERE with the process, I bought 3 of these, they were all dead within days. Over $300 down the drain. Never got any help, nor refund, nada
2144437
Yes - I found the same issue. Am trying to return to seller but so far no response in the last week. Very disappointing!!!
1449891
I actually had the same problem. Emailed customer service. Haven't heard back yet.
254970
Go Pro. My son in law loves his. I just purchased the intova for a scuba trip and video will not play back. I emailed the support desk and I am still waiting to hear back 6 weeks later. No exchange or refund no help no way would recommend this company or their product. Stay away from them.
1998958
Accessorypower.com is the company site. Register your headset and they will send you a new one if less than the warranty period. I caution, this will keep happening though.
548287
Ask for a refund before ur thirty days is over. Customer service for brainydeals suck and uncaring.
1692554
I purchased the LG TV on 1/27 from J&R; and still have not received it. Hung up in Mesquite. J&R; has responded and tried to help, but UPS has been completely unresponsive for over a week now.
988537
I bought one and only used it for 2 weeks n it didnt work anymore, I returned it back hoping I get a respose or refund or an email but NO ONE had responded back to me. and its almost year now. my email addres is salwaalmutairi@gmail.com
1412866
Has anyone got a number for these guys? AWFUL AWFUL AWFUL customer support!
2037714
Since has been longer than 3o days I believe you will have to contact them through the Help section. At the bottom of the Home page there is a link for "Help". Click on the link and then choose the Contact Us button on the left side. This will allow you to email customer service to let them know your problem.
1281782
Have no idea- contact Customer Service. Cannot imagine what the issue would be.
1301467
Hi, I ordered these for my 2012 Nissan Quest with cloth seats. They looked fine with the gray leather headrests. They are supposed to play DVDs but my set were junk. They didn't work. I hardwired them to a hot wire in my van, didn't power on. Then I went online to onfair.com and ordered the cigarette lighter adapters. Connected them and once again, no power. The instruction manual is a joke as well. I am sending these back today! Try the head rests you can get from onfair. They had several youtube videos on installation.
945185
Try 800-971-4630. I had an issue with mine and they sent me a new controller. It didn't solve the problem and they ended up sending me a new chair. I don't know what the warranty is, but I had mine 7 1/2 months when I had issues with it.
92010
No....I tried reaching out to the company fora replacement wheel and only got a Voicemail saying that the party I was trying to reach (customer service) was unavailable and to leave a message which I did several times but they never got back to me.
746170
Mine stopped working altogether after 1 week. Count yourself lucky dude. They don't respond and don't refund or exchange.
1149650
Hi Warfield, for further inquiries you may send us a letter at bis.product.support@am.sony.com, give us your contact details and your concern. Thank you. -Vincent