How to get (broken) parts??????? And where can I get the parts?
1695451
I have no idea. Mine came broken and Amazon replaced it right away, of course. But I had called the company initially and they were absolutely no help whatsoever! Good luck! I love the machine, but ......
1695452
Here's a number for you. 800-423-4248 for customer service. Hope that helps! The owners manual says there is a 2 year limited manufacturers warranty
406761
If you contact the manufacturer, they may have parts you can get. We are sorry but we don't carry parts for these.
1198754
I have the same broken part but am unable to find a place that sells replacements. I have not contacted the manufacture, but may give that a try.
1656142
I would try calling customer service. Not sure since they do not have a parts department also try Ebay
932661
You can't...my items came that way too. I had to send it back. I guess it's just defected...very aggravating to try and install a product that is missing a key component!
1603524
i would try ebay. good luck. if not there, google the model number for parts.
1766415
Email customer service and they will give you what you are missing. Be specific when you are telling them what you need though it took me two different times to get the right parts which turned into a month long process.
1187345
Directly from the manufacturer if you are looking to pay for it. I received mine broken. I contacted the seller and received the replacement directly from the manufacturer (at seller's request). Good luck,
1988811
You should be able to contact them and get one. I was able to order the parts I lost.
217841
I'm pretty sure the only way to get the components for this is through the On Stage web site. I think you can only order component sets, not individual pieces, but if you call them they should be able to help you. Otherwise, eBay occasionally has some.
2079735
I just went to the website and filled out a form online while talking to someone on the phone. If it's missing or broken from shipment, they SHOULD replace or send parts. I'm not so sure about parts that we're broken AFTER though by fault of person, child or family pet. I got my replacement parts in about a week from ordering said replacements.
355882
Me too I would like to get parts, since that the one I bought I get incomplete and I could not use it because I have not found the parts
1668624
Uh.. ye-ah! Seriously, this things dont last forever. What's the alternative.. get it repaired? Good luck with that.I'm not being a smart ass.. I'm realistic. At the price you originally paid, a unit with reparable parts would be 2 -3 times more expensive.
1164921
You need contact Amazon tell them and they will notify the seller and he will call you and send you the parts that were missing.Amazon is very good at making sure its customers are happy.
507811
I just spent a few minutes trying to find anything on parts for this. the only things I could find were the manual and racks. if you still have any of the paperwork that came with it, see if there is troubleshooting or a support number.
1038738
I get parts from the manufacturer, Senguku. Go to http://www.sengokula.com/products/our-products
950101
So sorry for the bad service. We are just now putting ours together as we have been on vacation. I will be sure and make sure I have all the pieces before I start thanks to your question. I hope you are able to get those pieces