What is the return/warranty policy? The same as the stores?
1717768
The company policy is awful (speaking from experience) - 6 month warranty that ALL the shrimp will not die, but if they do then it is YOUR fault since you must have mistreated them. Then the will offer to "recharge" the unit within a year of purchase for a "fee" of $28. Then they will take the $28 and the unit with the dead shrimp and never respond to you again. AVOID AVOID AVOID
1416581
I believe the warranty was basically one year on parts, but as far as returning it to the store 30 days from date of purchase.
2064427
I don't know about the warranty. Warranty didn't really concern me. http://www.youtube.com/watch?v=oK7Ewq1ijSE for a video. From the VIVO site: "Each item purchased from VIVO TECHNOLOGY comes with a return period of either 30, 60, or 90 days, depending on the item. You are free to return the merchandise for a refund or replacement within the return period, but not after it's over."
695767
I can't answer your question directly but know one thing: for returns, it has to be shipped back to their returns/distribution center. The first email I got from them regarding the return said that I could either bring receipt and the unit to the store locally and return it OR ship it back to their returns/distribution center but when I called to verify they said that since it was bought from Amazon then it MUST be shipped back to their returns/distribution center and that the store "does not have the capabilities to process the return", just FYI.
1531729
I also have no idea about return policy. I didn't really try, as I was still using it for a while. I'll keep the cords as backups.
482540
I don't think there's any "warranty", but Amazon is pretty good at accepting returns. Not sure if you buy from one of the 3rd party sellers on Amazon though.
1328658
Also... the return policy is not great... you get 30 days to return and they take 15 % restocking fee. Shipping is on you to return... free shipping is one way...
111749
Amazon should give you return instructions. I've had no trouble with returns in the past.
183446
Returns are VERY easy; YOUR warranty is unsurpassable! I never fear about my POSSIBLE return of any item!
306024
Hello, thank you for your question. This item is sold by a seller. They offer a 30 day return policy on purchases. Here is a direct link to the seller's help page which will offer more information regarding to returns/refunds:
381462
Hello, we accept all returns within the first 30 days, still in new condition in the original packaging for full refunds. After, within the first 60 days the item has to be in the same condition (new in box, etc), and once received we would process a refund -25% restocking fee. After there is a 1 year limited warranty covering manufacturer defects and condensation. If you have any additional questions or concerns please feel free to contact our customer service. Thank you.
1544639
Thanks for your question! Return policy can vary from seller to seller so it depends who you order from. Most sellers on the site align with Amazon's return policy which allows you to return items within 30 days for a refund if you are unhappy. You can read more about Amazon's return policy on our help page here:
1376974
I have question about returns on this item-do you have any problems if I don
1501542
I bought mine through Amazon and they usually have a satisfaction guarantee with anything sold through them. However, it's worth the price to at least try it...and I doubt you'll want to return it. It takes such a little that it lasts a long time!
1766793
Thanks for your question! According to their seller page this seller aligns with Amazon's return policy which means if you are unhappy you can return the item within 30 days. To initiate a return, please visit Amazon's Online Return Center to request a return authorization from the seller:
1423998
The company is very good with returns, go to your order page and let Amazon know asap and set up your return label and credit.
2117760
I see the return policy is for 30 days, but isn't there any other warranty period like a year or something?