I ordered 30,000 BTU heater, got installed and hooked up and pilot lights when pilot knob held in but as soon as you let go, the pilot goes out???.
1696848
you have to hold the knob pilot knob for about 3 or 4 min. the let go slow then turn to temp you want.
1696849
Had to adjust flame sensor probe so pilot light flame was touching it. No problem after.
2277055
Sounds like the problem may be with the pilot or gas line. I suggest calling your gas company to have it checked out.
2193242
Chip, I had the same problem several times. I finally registered my unit on Broan's website and included my disappointment with the issue. I was contacted the next day by their customer service department with the phone # for their service department. I called them immediately, they pulled up my information and explained that they had identified the problem and it could be easily fixed with a replacement heater and fan element. The original unit did not start fast enough and would burn the thermal fuse, the new motor started faster and therefore the thermal fuse would not blow. The fuse is part of the heater element to prevent overheating. I explained to the rep that it was -7 outside and I didn't feel like going into the attic again to replace the unit. he explained that I could replace the part fromt he inside and it was a matter of 2 screws and a wire harness. It literally took me less than 1 minute to replace the part and it has worked better than the original since. My previous ones only lasted less than 2 weeks. I was very satisfied with Broan which is more than I can say about the big box store I bought it from. The # for the technical support department at 800-637-1453. That should solve the problem.
1433109
Turn knob on right.............Heater is cheap made....if you have not bought it.....don't
433305
Hi - Like you, I really like this unit. My I suggest contacting the mfg. If anyone can help it should be them. Best of luck!
1817913
To finish my yes,- while you are waiting for it to arrive, spray the old screws with PB blaster and get a burner cleaner tip to do the proper maintenance while it is apart. Be sure to test and clean the pilot light nozzle as well. Fifteen minutes now could save you agony this winter
1179440
I also purchased a sterilizer. The light seemed to work then realized it did not stay on...thought it may have been bulb so I replaced the bulb with the spare that came with the unit. Same thing happened. I contacted company to see about exchanging the unit. They said "We are sorry to hear that you are having a problem with an item you purchased from us and we appreciate your patience because of this. Unfortunately the unit is past the 60 day guarantee. We can suggest that you check for any loose or frayed wires that could be causing it not to work We can offer a discount on a new unit" Unfortunately we were not aware that there was a problem until after the 60 days because we thought it was working!!! Look for frayed wires!! On our new unit?!
1836239
I can only suggest you check all your connections and blow out possible dust/grit w/compressed air as detailed in instruction book. My son has to do that occas., when the pilot flame has a yellow tip or looks too high. If that doesn't do it, I guess you should call ProCom.
1193964
same thing happen to me, I got a new part for the heater it kept doing the same thing, so I just stop using it, because it will go out at night an you will wake up cold, I think it is a bad heater.
2114963
Yes, the pilot stays lit while the heater is on. If the pilot light goes out the unit will turn off.
1547504
Are you saying you bought this same heater and the breaker trips? Because that is what is happening to us with this new heater. My husband says he would not recommend this unit. I know the cost will be at least double, if not triple, but you really should call a professional.
455856
pilot may not be heating the thermal couple enough, try blowing the dust off pilot,(pilot should be blue, no yellow) or thermalcouple may not be close enough to flame, or bad thermalcouple.
675779
No problem lighting heater. Hold button down for about 10 seconds, release and depress button again. Residual gas from first press should help firing it right up.
387904
Is your unit new or have you had it for some time? Problem normally w/ kerosene heaters from my experience is the wick or fuel is contaminated. I would contact mfg. they normally have been able to help me with this type of problem.
1921622
This is my review I posted on these heaters....you will probably need an new transformer/ignitor part #75-025-0100...see my review below I purchased the smaller PT-55-SS Pro Temp Sun Stream version new and within 6 months it needed a new transformer which costs $75 w/shipping and are on a 6 month back order so I purchased another one called a Heat Hog which is the same as the Sun Stream and after running about 3 tanks of kerosene through this one it also had the transformer go out so I waited for my back order transformer to get here and when it did I installed it and once again within 3 months that one failed also...I followed all the instructions which include letting the heater go through its "cool down cycle" when turning it off and before restarting and they still burned out. My old Knipco heater lasted 15+ years with very little maintenance I should have never replaced it with these overpriced throw away models from Pinnacle. No use trying to argue your case with Pinnacle customer service since no matter what it cannot be their fault you must not have been using the heater properly.
808517
If you have a meter that checks continuty you can check it with that.Be sure it is unplugged before you get into it but every time I have fixed one they all looked so bad but they couldn't last much longer,so I replaced them all.I have 3 heaters and I have had to replace them in 2 of them.I think this a weak point in them.I also had them replaced in the other one while it was under warranty.The bulbs are kinda expensive and I don't plan on buying anymore of these heaters unless they have a recall on them and give us some relieve.
1769249
Suggestion: my heater did the same thing and I found that the front 'dome' and inside [where the blower motor is >> you will have to take off the outer cover], had a minute layer of dust that the unit somehow sensed. I used a dust brush, clean paint brushes, and some compressed air and blew what seemed miniscule particles away... IT WORKED. [my indoor parabolic quartz heater had the same problem which led me to try this....].. GOOD LUCK