I bought one for my daughter for Christmas, it is defective. May I return it?
1701405
Hello Jane, I am so sorry to hear that. I would first try to see if the seller on Amazon.com is willing to replace unit and if not please contact me directly at Jimmyjane.com. I will need your proof of purchase, and we will need to go through the return process of having the unit evaluated before we can send out a replacement. Mike.
1701406
Jimmyjane products are covered under a two year warranty. You should contact Jimmyjane's customer service department and they will be happy to help you with any issues you are having. Their number is 877.546.6952
2280018
No, we had the same problem. We exchanged it for a new one hoping it was just defective but the new one has not worked either.
1776423
Mine was fine. I had no problems with it. Maybe you got one that had a defect.
653240
All I can suggest is to check and make sure you're using brand new batteries and that they're inserted properly ie + & - at proper ends. If its not a battery problem then I'd return it for either repair or replacement. The one I bought my son at Christmastime works great and he loves it.
1796058
I would think that would be a defect. I would send it back if it's still under warranty.
1452242
Go to Amazon and click on "Easy Returns". Should get it replaced without question.
534040
All I can suggest is that you send it back.I don't know much about return policies, but you should be able to do something.
1474653
If its a defect, I'm sure if you took it back to any toy store, Target, Wal Mart, they should replace it. Double check and make sure it's not on demo mode, but switched to on. That could be the problem too
2279481
I didn't have any problem with mine but maybe they rushed a bunch of defective ones out for Christmas.Amazon has a really handy return policy, though, if you have a printer. Keep the Amazon box the thing came in and if there's a problem with it you can print out a "postage due" sheet, tape it to the box and ship it right back at no cost. I did this once when I accidentally ordered 2 of something I only wanted 1 of and thought that was a nice way to handle returns.
321081
Have you considered asking the seller, if I had to guess, I say defective and maybe ask for a new one or beyond 30 Days ... Ask seller for warranty procedure ? ...
906781
Sorry I have not opened mine yet as it is a Christmas present. Hope I don't have the same problem or my daughter will be disappointed.
970205
That doesn't ever happen with mine. I think it is a defect and you should be able to send it back and get a good one.
1250251
If its still under warranty you can send it to manufacture and probably get a new one. Unfortunately, it's not cheap to send back.
85220
No. This product is defective. I am so mad about it. If u can ask for a return, ASAP
1701159
I agree and you should return it. Way too long to charge and it is defective.
604483
Not sure why your asking me this question however yes if it is defective by all means send it back.
452850
I would say yours is defective. Contact Amazon and request another one. I believe theirs a contact number you can call for Amazon to contact the seller for you.