Customer Service Please post as to whether JLab responds to your complaint. I see that they have commented a lot in response to customers problems but I have not read any customers saying that they have gotten everything worked out to their satisfaction. Please let us know. As far as I can see, JLabs comments and gives you avenues for replacement of the units or a new ear bud that better fits the ear. Do they really do this? I would like to know. I see several people saying that their attempts to email the company have gone unanswered. Did anyone ever get their problems fixed in a reasonable amount of time? Customer Service Please post as to whether JLab responds to your complaint. I see that they have commented a lot in response to customers problems but I have not read any customers saying that they... » Read More Customer Service Please post as to whether JLab responds to your complaint. I see that they have commented a lot in response to customers problems but I have not read any customers saying that they have gotten everything worked out to their satisfaction. Please let us know. As far as I can see, JLabs comments and gives you avenues for replacement of the units or a new ear bud that better fits the ear. Do they really do this? I would like to know. I see several people saying that their attempts to email the company have gone unanswered. Did anyone ever get their problems fixed in a reasonable amount of time? « Show Less
461963
I tried emailing them a couple of times.. but I decided to call them after reading this post. I received the same exact customer service! I couldn't be any happier.. now I just have to wait for them in the mail! woohoo!
461964
I too can attest to the wonderful customer service. I can't comment on how it was last year but now it is amazing. I had a problem, emailed them through the contact us form on their website, got a response a few hours later and three days later got a new set of J2's. They are a great company and I would not hesitate doing business with them again. Keep up the good work Jlabs!!
461965
jbuds really dont last long at all, they are not durable, it doesn't work after a few months of light usages,but they have good customer service, they just have bad durability in their products.I order a replacement back then when my jbud became useless and they sent me a new, but the replacement broke within 1 month of light usages. I will not buy Jbuds no more, and I advise you guys to stay away from these.(The jbud it self is decent, its just the durability)My first jbud lasted about 4 months, and the replacement jbud i got lasted 1 month.
461966
My attempts have gone unanswered. My headphones were great...for 2 1/2 months. Broken without any wear or tear on the plastic sheet of the wire at all. Useless company. AVOID!!!!
461967
Definitely not kidding. I had a slight problem with the J2's (the left earbud wasn't getting full range, weak on the low frequency) and emailed them. Within a day I got an email back answering my question and shortly thereafter (after trying to solve the problem myself) shipped a completely new pair. Which coincidentally work very well.Hope it goes as well for you!
461968
King JLab here isn't joking about the improvements part at all! The second set of JBuds J2's I bought went bad last week and I shot an email over to them expecting to wait 2-3 weeks for my replacements. They responded in under to two hours and i got my replacement the next day via USPS, they sent it out the same day they got the email. They seem to be in overdrive mode in the customer service department so don't give up yet everyone, just shot them an email. Here's the direct like to the apology for the frustrated: http://www.jlabaudio.com/apology.php
461969
The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket while I'm standing and using both of my hands for something. The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket... » Read More The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket while I'm standing and using both of my hands for something. « Show Less
12850
I would say try to call them. My JBuds were great then one day they just stopped working.... O_o I called in, explained that they don't work and they shipped out new headphones the same day. I've never dealt with better customer service, no dumb questions were asked like "Did I cut the wire or chew it" (Sony customer service lol) they just sent it out. I could have gotten lucky but who knows, call them at 1.866.358.6640 and good luck.
704868
I have their earbuds and they broke after around a year (heavy use). I emailed them and they sent me a brand new one. It was a newer version and was more expensive than the original ones I had. Probably the best customer service ever.
1729521
I did have a problem with my headset but instead of sending back to buyer I sent it to LG for warranty replacement. They replaced my headset & I've had no problems. I'm not sure if the problem I had was a big coincidence but it is comforting to know that LG will stand by the product & replace it if needed.
1205030
Thanks for the advice! I just got off phone with Motorola support and they are sending me a free replacement set of both the small and large earbuds for my S9-HD. Even though I purchased well over a year ago they gave me an exemption and are covering the replacement (shipping included). They normally only cover the first year after purchase. Should receive within a week or two.
444709
I'm sorry don't like those people. But you could call them and see if they will resolve it, they don't want to hear about the broken ones but if you get one of the nicer people they might help you with the price. I'm through with tv ears I sent the broken ones and they replaced them for $80+. They don't care that they break !
48234
Hi, Thanks for your question. Our goal is to make products that people love and provide great service. Yes, absolutely, we take care of no charge replacements if anyone has an issue with the EARBUDi's. Thanks Sincerely, Team GOBUDi
597698
Whether or not you registered the product they (Jlab) will offer repairs for warranty issues. You may have to pay return shipping but you will get your buds fixed for nothing or at least cheap.
1623785
My problem was different. The right earphone was inop.. Sony gave me the option of repairing or replacement if not repairable. Rather than going through the trouble, I returned it to Amazon for a refund. I ordered a JVC unit and have been very satisified with it.
558221
Yo, Mr. Lee, I'm very surprised to hear that your SoundSticks II "died" on you in such a short time frame. I would hope that Harmon Kardon took care of you. Please post a follow-up so that we other SoundStick investors see how customer relations works with this Co. Mine work splendidly tho they too are only a couple months old. Hope somebody took care of you.
2168569
Hi Hal,I'm probably the wrong person to try and address your question as I have NOT used mine since I got them; apparently my ears are too small for them to be used. I have tried several times but one then the other pop out (literally pop out). Without having tried the CX685 my best guess is that perhaps they have addressed the comfort/fit of their ear buds to accommodate a wider range of ear sizes? I can't be the only one out here who simply can't wear the "standard" sizes! Hopefully there are a few reviews to detail if anything new or additional has been packaged with the CX685 version. Hi Hal,I'm probably the wrong person to try and address your question as I have NOT used mine since I got them; apparently my ears are too small for them to be used. I have tried several times but one then the other pop out (literally pop out). Without having tried the CX685 my best guess is that perhaps they have addressed the comfort/fit of their ear buds to accommodate a wider range of ear sizes? I can't be the only one out here who simply can't wear the "standard" sizes! Hopefully there are a few reviews to detail if anything new or additional has been packaged... » Read More Hi Hal,I'm probably the wrong person to try and address your question as I have NOT used mine since I got them; apparently my ears are too small for them to be used. I have tried several times but one then the other pop out (literally pop out). Without having tried the CX685 my best guess is that perhaps they have addressed the comfort/fit of their ear buds to accommodate a wider range of ear sizes? I can't be the only one out here who simply can't wear the "standard" sizes! Hopefully there are a few reviews to detail if anything new or additional has been packaged with the CX685 version. « Show Less
1740274
Beware. The product is no longer supported by Harmon (JBL). If you lose it or it wears out (like mine) - you cant even beg Harmon for one. When I attempted to purchase one - I received a mono-syllabic response - "no longer make product". The message - buy a better product with better Customer service and product support because it doesn't exist at Harmon.
980287
Unfortunately the first set I received had what was most likely a short in the left ear piece. I was hoping I was imagining it at first, but any bass and any touching of the outside of the left earpiece with your finger caused an annoying static sound. I contacted Logitech and they said they would replace them, but I've now been waiting for two weeks for them to even ship (I was told a few business days). Hoping I can get a good pair soon and actually see how they sound.
2243312
My story is almost identical: ear buds fall out when I'm running, these have been the only ones that work and I've been buying them for many years. If I was lucky a pair might last for a year before losing the sound in one ear, but sometimes it was only 6 months. Still, I was willing to pay the $8 a few times a year for headphones I could run with. My jaw dropped tonight when I came on the site for a replacement pair. This is definitely outrageous. I think Sony realized that there is a small but faithful group of people who depend on this style, and they're hoping we're desperate enough to take the hit to our wallets! This could have a hugely negative impact on my exercise regimen... My story is almost identical: ear buds fall out when I'm running, these have been the only ones that work and I've been buying them for many years. If I was lucky a pair might last for a year before losing the sound in one ear, but sometimes it was only 6 months. Still, I was willing to pay the $8 a few times a year for headphones I could run with. My jaw dropped tonight when I came on the site for a replacement pair. This is definitely outrageous. I think Sony realized that there is a small but faithful group of people who depend on this style, and they're hoping we're desperate enough to... » Read More My story is almost identical: ear buds fall out when I'm running, these have been the only ones that work and I've been buying them for many years. If I was lucky a pair might last for a year before losing the sound in one ear, but sometimes it was only 6 months. Still, I was willing to pay the $8 a few times a year for headphones I could run with. My jaw dropped tonight when I came on the site for a replacement pair. This is definitely outrageous. I think Sony realized that there is a small but faithful group of people who depend on this style, and they're hoping we're desperate enough to take the hit to our wallets! This could have a hugely negative impact on my exercise regimen... « Show Less
1757824
We have made multiple attempts to contact the company directly (with no avail) regarding both questions. The volume on the machine just does randomly seem to almost turn itself off (so low, it might as well be). We experienced the exact same defect on several different units via exchanges to the company, although a select few customers seem to report no problem at all. As to improvements, we have noticed the product appearing and disappearing from various retailer sites...hopefully, it has been an effort to pull the item and find a solution. However, based on other reviews we've seen: No improvements have been made. Currently we are using the one-level-down model from this company and we do like it. It has far less features (fewer sounds/ tones, no clock) than the Version II, but as it actually works and we don't get startled awake all through the night with sound cutting out, it is the only one we would recommend at this time. Homedics could also stand to work on their customer service while they are at fixing the second model.
549055
I've had mine for a few years now, and love them. They've never bothered me in any way. Specifically, no, my ears do not get hot at all. As an aside, the company has GREAT customer service. I broke something on them after the warrantee period was up and they still sent me the replacement part, free of charge and with no postage charge.
599859
I ordered mine on July 14, 2014, and as of about a week ago (less than three months after my initial purchase) I have lost audio in one ear bud. The cause seems to be a loose connection close to the base of the zipper, at the joint. I can twist and contort the cable to get a brief moment of sound but unless I hold it in place, inevitably the connection breaks and I lose sound again. With anything, there will be imperfections so maybe I just got a bad one in the batch, but $10 for each month these ear buds worked properly seems very expensive.
1671670
I contacted Jabra Support, they were willing to send me a replacement, but they informed me that currently the item is out of stock, but they expect to have more within 2 weeks.