How do you get it to work? The motor runs but as soon as we put in the pool it does nothing. What are we missing?
1722256
Push the button to start it, make sure the bags are not full, it won't move if its too heavy, I usually have to empty the bags after pretty much each cycle of use. i also have to clean the bags in bleach about every 3rd or 4th cycle or they get too clogged.
1722257
This is my third device. They all had problems which were resolved by the company. My suggestion is to contact the company. What you are experiencing is abnormal.
1722258
Don't run it out of the water. Put it in the water, let it settle on the bottom, plug the cord into the base, turn the power on the base, and select large or small pool. It should take off within a few seconds.
1722259
Hi Melanie, Sounds like somethings wrong. I put mine in the water first, then turn it on, & it runs.
454990
My husband installed the one at our first home, but we never had any issues. We had a pool technician install our second one in our second home, and it did go out within the year, and they replaced it minus installation. They said it was a fluke thing. Have had no problems since and that was a year ago. I honestly don't know if it's void if consumer installs it, but my husband doesn't think so. I would email amazon/pentair...they are usually very responsive.
506152
Our pool is in it's third summer and doing fine. The salt is wearing on the metal frame; I'm sure in a couple years it will need replacement. The motor is a different story. We have had a myriad of problems though I will say intex goes above and beyond at fixing the problem and making it right. They replace parts right away. Just make sure you have all your purchase info in a safe place; you'll use it! I would say though, Diana, at $750 this pool does pay for itself quick in terms of entertainment value.
2198527
Sounds like the motor is defective. You should return the product to Amazon for a replacement.
1931641
Check with your local dealer, but what I had to do years ago was adjust the little nozzle on the back side of the unit and point it to the right, then it should work and not ride to the top of the pool.
1984034
Check the pressure setting with the guage that you got when you purchased your pool cleaner. If that doesn't work, you have something in the line
518282
We are having the same problem and are very frustrated. We even bought the pump that goes with it. My husband continues to blow it up. They had the same pool on sale at Big Lots for $19.99. So disappointed!
1959564
Turn it on and immediately submerge it into the pool. This is the best pool vacuum I've ever had.
31062
Sorry. I purchased it but haven't installed it yet. Pool opens tomorrow. If I get it installed I will let you know but I really won't be able to test it right away. Way too cold and will need some time to clean up the water.
1471089
I really can't answer your question, but try calling a pool place and ask. That's how I knew to order the particular motor that I did.
358784
Mine worked only half an hour at the swimming pool; then it started working again when dry before it stopped completely. I haven't been able to use it ever since.
1752069
hi thank you. my problem is i cant get the motor running. its an rv generator..
2090709
We did not like ours. Motor barely works at all. Broke or stopped working within days. Sorry
83091
Mary, when I first got my unit I had the same issue. But now it works much better once I removed a couple of the hoses. Instead of uses the full set of hose, I took two off. Try to remove one at a time until it performs better but make sure there's enough to reach the far side of the pool.
1858402
If it stops, make sure the screen on the bottom is clean and the filter on the pump is clean as well. When mine slows or stops, I have to check that and it usually needs to be cleaned out. Don't know the size of your pump but I know I had to get a stronger one than the box states. I use a 1500gph and it flies around the pool. Also make sure there's no air in the hose because that'll make it stop too.
252625
I did not install it myself my pool man did it. I did send and e-mail asking him about it. If he responds I will place the respond
406752
When I had this problem it was a motor issue. All I could do was call for repair and replace motor. Good luck