My Heater just stopped working this weekend. The Blower comes on but the Heater Will Not Fire at all. So how do I get this fixed under warranty? Any i
1713715
Hi, ours was 10years old when it quit summer of 2013, we had to replace the whole heater. When we put in the new one it has so far worked just great so far. Good Luck. Regards D. McCoy
581943
That happened to mine. I went back to my order history and sent the seller an email. He asked me a few questions and got me the parts I needed. I have 2 of them and the blower went out on both 3 days apart.
1921622
This is my review I posted on these heaters....you will probably need an new transformer/ignitor part #75-025-0100...see my review below I purchased the smaller PT-55-SS Pro Temp Sun Stream version new and within 6 months it needed a new transformer which costs $75 w/shipping and are on a 6 month back order so I purchased another one called a Heat Hog which is the same as the Sun Stream and after running about 3 tanks of kerosene through this one it also had the transformer go out so I waited for my back order transformer to get here and when it did I installed it and once again within 3 months that one failed also...I followed all the instructions which include letting the heater go through its "cool down cycle" when turning it off and before restarting and they still burned out. My old Knipco heater lasted 15+ years with very little maintenance I should have never replaced it with these overpriced throw away models from Pinnacle. No use trying to argue your case with Pinnacle customer service since no matter what it cannot be their fault you must not have been using the heater properly.
38614
Hi, Glad to assist :). There is a 1 year manufacturer's warranty for this heater. I hope this helps and thanks for looking :). Thanks, O-Ion
782100
Had same issue. Replaced control module. If you can locate fuse box and isolate fuse for control module just take out fuse and blower will quit. I replaced module after researching problem online.
1932461
The motor is burnt out I had the same problem .I contacted the company 2 times with no response My unit is only 45 days old. Good luck getting it repaired under warranty.
2267753
Miss Gosset; The company advises you not to open the heating unit but if you call them they will tell you how to take care of the problem. I still had the warrentee on mine & they sent me a whole new unit. They will probably let you purchase a new electrical unit if you don't have an effective warrentee now. Just give them a call & they can direct you. Hope this helps. Joanna
782099
Couple of possibilities. 1)check for computer codes. I there I was code that has been computer error attached (I think it is 601) then there Is a fault In computer and the ECM has to be replaced. 2) the heater has its own separate computer an could be sending the wrong signal to the blower or 3) and most likely the resistor has faulted an you have to change the resistor block. This Is cheapest an most likely. Mine has part not col temperature rated so will not work in -40 weather, have to use heating torch to warm up resistor block first.
85529
There is a manufacturer's warranty if professionally installed. The installer has to provide their business information and you should keep a copy of their installation invoice for your records. If you install yourself, you can save $500 (my install fee, removal of old system that was different brand/configuration, re-plumbing, set up, etc.) but you should not count on warranty help if you screw up something. Spend $500 and know you got it backed by warranty or risk your cost for the heater... was easy call for me. Don't remember the length of warranty, would have to look it up and I've filed those papers...
2008712
Hi, the exact same thing happened to me. The good news is that Honeywell gives a 3 year warranty on these units. They contract out to a company at www.kaz.com. If you go to their site you can request to have the unit returned for repair or replacement. You will have to pay for shipping to them but, they will likely send you a brand new replacement and they pay for that shipping. FYI they will ask for proof of purchase so if you still have your ebay confirmations (as I did) you're doing ok. Good luck!
275405
I purchased my unit from "TZSeller" and he informed me that if I need parts to just email him and he could get them..Don't know if that is where you got yours but hopefuly whoever you purchased the heater from could help you..It has a 3 year warranty.
1688420
Has yours broken? I was just thinking about ordering one. It appears that they have heating element issues with the old one. Maybe I will wait to see if someone orders it for Christmas and posts responses. Let me know what you think of yours.
1769249
Suggestion: my heater did the same thing and I found that the front 'dome' and inside [where the blower motor is >> you will have to take off the outer cover], had a minute layer of dust that the unit somehow sensed. I used a dust brush, clean paint brushes, and some compressed air and blew what seemed miniscule particles away... IT WORKED. [my indoor parabolic quartz heater had the same problem which led me to try this....].. GOOD LUCK
726945
You mean it stopped working? I can't answer your question, because I no longer own my heater. I sent it back after only one week, back in December 2010.
1547504
Are you saying you bought this same heater and the breaker trips? Because that is what is happening to us with this new heater. My husband says he would not recommend this unit. I know the cost will be at least double, if not triple, but you really should call a professional.
1142295
Mine has been doing that also. I don't know what is going on with it. I don't know of any recalls on these heaters.
1306811
Has anyone ever got one of these blowers successfully repaired under warranty?