I was not able to make te transmitter communicate with the reciecer on collar... all lights are working. Does anyone know how to reset the system?
1715180
I haven't had to reset my device yet but i do know on one side of the receiver theres a little rubber cover covering the outlets for the charge and reset of the receiver.
1163301
A new collar and transmitter will work, you'll simply have to re-sync the units.
763811
This worked for me....remove & replace battery on "ship"...turn OFF controller; make SURE the "ship" is as FLAT and LEVEL as possible when re-establishing "signal" between controller and ship. Hope this helped.
2162069
Fully charge the collar and keep the collar and transmitter w/in about 2 feet of each other during this process. Turn the collar off. Press and hold the on/off button until the collar light comes on solid green and the collar beeps. Continue to hold the button down until the green light has turned off. The, press and hold the upper button on the transmitter until the collar light flashes 5 times and beeps 5 times. If the light does not flash 5 times, start the whole procedure over.
1203656
I just bought the same thing and am having the same problem. The only way I can get control (and only briefly) is to unplug the transformer and plug it back in. I even changed the battery in the remote.
1069221
I'm not sure on that. I have not had that problem. Maybe the buttons on the remote are not registering or the actual collars are bad. Check the warranty and see if you are able to send back for new ones. That's probably your best bet
1842992
i am not having any issues with mine. i used it 2 time so far. if i did i would try new batteries in both units and sync them no more then a foot apart. you could also make sure the setting on the transmitter are correct to transmit
292119
Not much to work on here with the question, but I'll give it a try. The first and most obvious thing I would ask is whether you had an RF remote paired with the receiver before? The reason I ask is because the receiver in that case would still be in RF mode and not paired to the new receiver. You need to get the receiver back into IR mode and then go through the setup process with the new remote. If the receiver is in IR mode, then you have a broken remote.
790962
Sounds like a defective transmitter. Mine doesn't do this and I've had it for over a year. I'd request a replacement.
1686231
Sorry to hear this, I have had to contact PetSafe regarding the prongs being to long and the collar strap that holds the excess collar at the end and each time, customer service was most helpful. I believe they also said that since I had the collar less than a year, they would send me a new collar strap, they also sent me shorter prongs, both free of charge. I have never had a problem with the remote or the electronic part of the collar. Customer service was extremely helpful and very pleasent every time I have had a question and it appeared that Customer Satisfaction was their number one goal. Have you tried to contact them which resulted in poor results? I do not want you to think I have a half of a brain but was the plug inserted correctly? I charge both the collar and the remote at the same time. I wonder if the battery in the remote could be bad, it is rechargeable but who knows for how long its actual life is. Hope this is helpful but do try to contact Customer Service @ Toll Free: 1-800-941-4200, this # is from the Pet Safe web site," contact us". Hope you will have satisfactory result. I always have. Good luck and I would not mind hearing if they would help. Thank you
1560385
First, make sure you have the correct bulbs for the lights. The bulb types are on the mount of the light itself. I have experienced the same problem and called Heath-Zenith customer support (1-800-858-8501) for help. They informed me that the setting on the transmitter (i.e. sensor) needs to be the same as the setting inside of the actual mount. Unscrew the mount and synchronize the two settings to make it work.
1990294
I have a three collar system that I use several times a day. The transmitter holds a 9-volt battery and simply won't work when it's low. The collars don't have a "low battery warning" that I'm aware of. I charge mine once a week on a regular basis.
1163299
You should only need the transmitter and collar, UNLESS the wire outside is broken. Get the transmitter first, connection will reveal that defect. Then go ahead with the collar. Once the system is working, it's great!
2218534
hello, My collar is not working, is the light on the collar suppose to be red?
2218535
If you have followed the instructions from the previous answers from the previous users such as Sarah Callaway then I believe the unit may be defective. I really do not know what else you could try. As long as the batteries are in the collar and the remote properly than the units should work and should sync. Sorry I couldn't be of more help as we had no problems with out unit. Good Luck to you
1595501
I never had both lites on at the same time but I've had them blinking alternatively red/green. I put a new battery in the transmitter and I think it helped but still happened occasionally. I re-positioned the receiver to be more 'in line" with the transmitter and messed with the antenna and have no more problem. In my opinion, light issues are due to poor signal. My "signal" passes thru one wall/door at a distance of less than 40'. At 50' I had problems. Try different (closer) locations for the receiver. I was about to add wire to the antenna to see if that would help but after reposition, didn't need to. I never had both lites on at the same time but I've had them blinking alternatively red/green. I put a new battery in the transmitter and I think it helped but still happened occasionally. I re-positioned the receiver to be more 'in line" with the transmitter and messed with the antenna and have no more problem. In my opinion, light issues are due to poor signal. My "signal" passes thru one wall/door at a distance of less than 40'. At 50' I had problems. Try different (closer) locations for the receiver. I was about to add wire to the antenna to see if that would help but... » Read More I never had both lites on at the same time but I've had them blinking alternatively red/green. I put a new battery in the transmitter and I think it helped but still happened occasionally. I re-positioned the receiver to be more 'in line" with the transmitter and messed with the antenna and have no more problem. In my opinion, light issues are due to poor signal. My "signal" passes thru one wall/door at a distance of less than 40'. At 50' I had problems. Try different (closer) locations for the receiver. I was about to add wire to the antenna to see if that would help but after reposition, didn't need to. « Show Less
68874
Hi Mary, Make sure the spoke magnet gap is set correctly. It needs to be close enough to the sending unit in order to produce a signal. You can also pull the battery out of the receiving unit temporarily to reset it. Good luck and I hope you get it working. I have two of these and both work well. I did have to reset one of them after a long winter of inactivity but it functions fine now. Bob