My recent EM is gritty. Never had that before. Is my EM real or fake ?
568942
I would return it if possible. It may be old, or as you suspect, a knock-off, but unless it's put into a lab test, there's no way you and I could know. My Egyptian Magic is always fresh and smooth, so something is clearly faulty with the jar you have.
568943
sometimes the oils can harden in small bits, but if you rub it for a few seconds it should become like pure oil. If not, return it.
1368229
Mine had some grinds in it, but not as you describe. Did the packaging look as if it was opened? I think I might be upset if my machine arrived 'dirty'. Even if the motor probably would not be damaged by the grinds, I would still expect my machine to arrive clean. Good luck, it really is a very good grinder.
296945
Mine was the real deal. Arrived quickly and sharp as a razor. Hope this helps.
1232892
It feels coarse and grainy, and is very very dusty. I suppose the dust is powdery but the overall texture of mine was coarse and grainy.
1893027
ours was pretty wrinkly when we got it..i suggest to keep it up for as long as possible, ours eventually got better.but yours could be worse..if it looks that terrible,i would see if they have a good exchange policy or not...or u could wait it out and see if it gets better.?
208931
I bought mine a year or so ago and looks like the real thing to me. I'm completely happy with my purchase. Good luck with your decision.
1533337
Check it's bar code if it is tempered or looks fake like replaced with white color and reprinted it. then it is fake. refrain from buying it online.. nowdays almost all site selling it fake.
1941757
These are Drop Shipped as are most of our products, direct from the Distributor. I was waiting for some answers from them on other issues today but they never did get back to me. So did it come in just a plain corrugated box or in some other manufacturers packaging? I can't imagine, as large and respected as this distributor is that they would ship anything but the genuine article. Maybe it had something to do with the shipping container and the fit. If you just received it and think that it is not genuine or you may want it replaced, do not use it for now if you have any reason to think it might be returned. I won't be able to reach them now until Monday and if need be I can have them call you to explain. I really don't think there are any knock offs or other brands of that product but we can ask them. Are there any other product numbers, embossed markings that may indicate the brand? There is an SKU for it but I don't know if it is embedded in the material or not. Let me know if you want me to continue to verify this and I will get with them and then back to you or have them contact you. Thanks, Bob Sex-Trix
1661416
Hi Dee, I'm just seeing this question now. The other comments are correct, there shouldn't be any grittiness. It should be smooth and creamy. Your jar may have been subjected to heat during shipping. Please email me (if you haven't already) and I'll send you a replacement jar right away. KennyCEOChristina Moss Naturals
461565
Mine came as yours as well. I havent use it a lot so Im not sure if it is authentic. Check with the seller.
931218
the Authentic one have a big G in the back of it. If it doesn't have a G then it a knock off or not real
1276780
Lots of people complain about that, mine was not that bad comparatively. It did seem to get a little smoother with use. Mine was never jerky or sticky but it was never buttery smooth either. Definitely has a cheap feel to it. How long have you had it?
1420146
That doesn't sound right at all. You may have received a knock off from Amazon. Look at the Amazon reviews of the site to determine whether it's a reproduction or authentic.
819097
To be really honest, I cant tell if its authentic or not. To me looks authentic!
776136
The one I ordered on here is legitimate. My fianc loved it, read the review prior to purchase, that may help. &#128522;
2214993
Its real. However, the unit i got is not working so i have to return it. It doesnt recognize any sim card i inserted. Although what i got is not working it dorsnt mean it all their other unit will not work. Its easy to ask refund so you can give it a try.
132019
Hi. I've read that there are fakes around on ebay for sure. I can't vouch but the box here and the warranty card, manual, cloth, case - all look pretty authentic to me. The logo cut too looks pretty authentic. If you want to compare to a fake google for sample images. You pretty much can tell straightaway. The box (for fake) is a little like this but seem oversized, the logo cut is clumsy (unless "they" refined it) and the flute do not come with the above warranty cards owner's manual etc. My case is moulded plastic which has maroon velvet, my friend's son's has a case like this one. Hi. I've read that there are fakes around on ebay for sure. I can't vouch but the box here and the warranty card, manual, cloth, case - all look pretty authentic to me. The logo cut too looks pretty authentic. If you want to compare to a fake google for sample images. You pretty much can tell straightaway. The box (for fake) is a little like this but seem oversized, the logo cut is clumsy (unless "they" refined it) and the flute do not come with the above warranty cards owner's manual etc. My case is moulded plastic which has maroon velvet, my friend's son's has a case like this one.