I am unsure what is wrong with my set. I have plugged it in, and nothing is happening. It is not on mute and I have checked to ensure that the device was not disabled in the sounds area of control panel. Please help!
1694303
The only other thing I would check are the volume knobs on the side of the earpieces. If that doesn't work then I think you may have a faulty pair.
1714283
It could be your input cable from your music source. Try a different cable first before declaring the unit defective.
301717
This has nothing to do with the headphone, but rather the TV. In my case, my TV has a LINE OUT that I use to connect to the headphone, so the TV volume control, speaker, and mute functions all work as normal. But if you plug the headphone base into the "headphone" jack of the TV, the TV's speaker is almost always muted.Bottom line--check it with any pair of wired headphones/earphones you may have laying around....
1230139
Just check your settings and see if it somehow got put into silent mode. Outside of that, I don't have any other idea.
753999
Make sure the speakers are connected correctly, and the colored part is connected to the same color on the back of the device. If that fails, I suggest RMA.
983905
did you flip the adjustment switch on the bottom or check to see if you muted the sound. I have not tried the device on my computer but I use it on my tv. hope this helps
1136830
Mine were also disabled when I received the unit. Check the settings in the 'Sound' window accessible from Control Panel. Click on the Playback Tab and then on the Loudspeaker icon. A new Window should open, in this click on the General Tab - a drop down box should be at the bottom against the title: Device Usage. Make sure Use This Device is selected, save the setting/OK.
225086
I am having the same problem (I hadn't noticed the volume level though). Anyone have any ideas?
631698
sound? i want mine silent.. so i guess i can t help..sorry. try no sound .. it s great!
885852
Go to the Sound properties in Control Panel and make sure it is pointed to use this devices audio driver. This was an automatic process when I installed mine, but obviously there is some other variable in your system. Also go to Device Manager and remove the device and re-install, could be an issue with the audio segment of the driver. Shouldn't be this hard to get audio, so if none of this works it may be defective as others have stated. Hope this helps.
323496
Same issue here...my unit is about 5 months old and the sound just stopped working...help...anyone?
301671
It's possible that you have that particular jack "disabled". right click on the speaker on the bottom right of your screen, and open playback devices right click on the empty space in the pop-up box and click to show disabled devices. If your jack shows up there, then you can right click it and pull up the properties on it and then in the device usage drop down menu check to use this device (enable). If everything else you have plugged into your jack has worked, I'm not sure where to go from there, sorry! Good Luck!
50388
Mine is not working at all, also. I can't make it produce any sound. Tried to contact harmanKardon.com. No answer from them..
977052
I got the same issue (connected with USB) plus, has static. The on/off control is in the weird location and many times I get the Static with a noise in the speaker. They even get sound when I turn on and off the light in the room. It never happened with the previous speakers.
1383327
Just a guess not sure but what i would try is audio settings. Some stores set the audio. In case someone. Tries to turn it way up. My guess.
1983198
Press the menu key (upper right key on the from right) then go to loud speaker setup and be sure you don't have it activated for anything. If that's not it, try removing the battery for a minute and re insert it and you will need to just reset the time and date. It should work OK.
1533852
You may have your speakers in a bad spot. There may be some type of interference disconnecting you like signals from another device or electromagnetic interference coming off of a washer/dryer, a power cable of some type or anything else that uses power. I don't have this issue with my speakerset unless I walk too far away from it, so I'm thinking that the issue is something specific to your setup.