Hello I connnect the cable direct to the Tv output and there is no sound. Then try wireless the same situation no sound. both directly to the TV
1725872
The only thing I could think of is that make sure your chair and sound receiver are both turned on, and turned to the same channel. I've had my chair on channel three and the receiver on two and had no idea. There is also a chance your television mutes itself the moment a audio cabel is plugged in. I would check that as well.
1725873
We plugged the wireless transmitter into the headphone jack on the television using the short green cord. Then select same channel on the transmitter and the chair. Best of luck!
304804
I plug all the cables and tv including special cables and could not get it to make any sound, tried my other receivers and they worked. After that I could not make it work, so that is why I decided to return it.
334538
I have the same problem but it's most likely the TV that's the issue. No matter what output I put it on it drops the signal while the other two tvs I have connected work completely fine
1536063
Have you tried to call their technical support? They were really helpful when I called them. Also, you can always return it. I returned my first one since I had some issues with the sound and got a replacement and it is perfect. Check the HDMI Cable too. You may need to try another one in case it is bad.
1205710
You should be able to use a DVI cable with the audio cable giving you sound and picture I had the same problem and it worked for me.
1520244
yea sound is ghosting, just unpair one of the devices. both devices are giving the same sound out.
148077
I'm also having problems with the sub. It worked initially but now it doesn't. Nothing comes out. I've tried a different cable and different sub so I know its the receiver. Did you ever figure out what was wrong with yours?
2139899
no i ran across the same problem and forgot that dvi does not carry sound, only hdmi does. so you would have to find another alternative or use a separate cable for the sound
509846
It may be the receiver. Try switching to the red yellow and white cables. Or get WiFi speakers connected to TV
2247105
I also had problems with the digital audio connection. I was never able to get any sound out of that output. I read in other forums that only TV audio will come out from that connection and it won't work to pass through audio from other sources (hdmi). Ultimately, I had to connect my devices' audio directly to my home theatre system. This work-around was not ideal, but got the job done. Just a little more hassle to change a/v sources since I have to change both the TV and the home theatre receiver.
1978177
If you have connected tv, receiver, speakers properly, and initialized receiver and did the tone test and everything worked. Then make you chose thru your receiver to direct input signal from tv in receiver choose this setting HD-D.C.S i think this will take care of sound problem.
68687
1st off, make sure it is HDMI CABLE directly it the Tv and not on a switcher, that's what I did and finally figured it has to be connected directly, if that isn't it, call sony
447357
I had the exact same problem with this tv. I eventually just muted the TV speakers and ran the sound exclusively through some external speakers that I have. That solved my problem.
2264040
Exact same thing happened to me. I am in the process of shipping it out for repair. The unit is of terrible construction and the electronics flaked. I actually got a sub -woofer and wireless surround speakers for my TV which are 10 times better.
17997
i connected all of my hdmi devices to the sound bar including the TV which is plugged in to hdmi 1; i also used the digital audio out (optical) connex. All sound/video feeds through just fine. I just switch the input to hdmi port (hdmi 1 for tv, hdmi 2 for dvd/blu ray, hdmi 3 for roku).
463626
Hi Notorious A.G.A, Did you succeed receiving sound from TV to external speakers using an optical cable? It doesn't seem to work for me. I'm using "External Speakers" setting in the TV with the receiver powered on. I hear nothing.
1996360
Make sure TV sound is disabled. All sound will come through SoundPlate. It has much better sound than the TV.