The keyboard starts to charge , then stops. I don't know if it is the cord or the keyboard. What is the warrenty?
1720814
Try using an identical charger to see if it will charge then. If it still doesn't take a charge u can assume it's the keyboard and not the cord. Maybe a 1 year manufacturer warranty...
1720815
Amazon, how much will you pay me to research something that should be directed to the manufacture. However, for what it worth Dorothy D. Stout, I would try changing the power cord first. If you don't have a second cord to try, go to your mobile phone store and ask them to check your cord. Other than that, I have no idea. I just gave mine to a co-worker because I found that didn't use the keyboard.
1720816
You may check the connection. When I had it , I did not have that problemtom
635037
Regina, that's a good question. The info sheet that came with the device claimed I think 150 hrs. of continuous use, which seemed like a misprint to me. When I plug the charger in the blue light comes on but goes out within about 5 minutes, which may mean it's charged. I think I'll wait until it runs out to learn the answer as I can always go back to the onscreen keyboard while it charges. You might ask someone who's owned it longer.Charles
356520
The battery may be low on the keyboard (just enough power to recognize it but not enough for it to work), plug in a USB cable to the keyboard for a while then retry
634097
JoAnn the device comes with a black cord & on the side near the on/off keyboard switch is a plug in like you use for computers-slide it in this slot and you will see the red light come on the device as a sign it is charging. Hope this helps (:
276346
I have charged my keyboard maybe once since I got it in January- Its very infrequent and we use it OFTEN. Good luck with your decision.
1881387
Really not trying to be a smart ass, but there is also an on/off switch next to the charging input. Is the keyboard turned on? There should be a blue led light lit indicating the keyboard is on.
432373
I believe I have the galaxi 4, on the problem asked about; are you sure the keyboard has a full charge? Also, in the settings, after the keyboard is paired there is a check box designating the keyboard as the input device, make sire it is checked. I sometime have to do that to get my keyboard to work.
340520
My son says he has never encountered this problem ... the keyboard sounds defective to me. I would ask for an exchange or refund. Is it fully charged? Are there any keys sticking perhaps? Has anything spilt on it, or has it been dropped prior to malfunctioning? If none of these scenarios apply, contact the seller for a new one. Good luck!
1232744
Please try to recharge the keyboard with the USB cable in the package. If there is till problem. please kindly contact us via email. Thanks
1871503
Plug the cable into the keyboard and a USB port on your computer. Leave the keyboard off but your computer on. Had no problems with mine. Let it charge overnight.
1992395
From my experiences with keyboards when that happens I check: is it plugged in all the way, do you have the right adapter, are you using batteries and not the power cord, I check all my options, and then if I can,t fix the problem, I go to Radio Shack.
1960868
look carefully on the side of the keyboard (edge) . there is a mini-usb port that can be used to charge it. It charges in pretty much less than an hour.
744983
Although my keyboard worked perfect from the start,sounds like yours is defective. I would return it if i were you. Sorry you had a bad experience.
340517
Hi I purchased two of these for family members and they both say the keyboard works great and they aren't having any issues. I believe yours may be defective.
1191501
Mine has stopped working from time to time... I've disconnected it, then re-connected it, then re-booted the machine, then it will start working. As stated earlier, make sure that it is properly seated. It should be plug and play, (I don't believe it's Bluetooth, like the keyboard I bought for my iPad). Seems to stop working, at times, when the machine goes into "Sleep" mode. If this doesn't work for you, I would suggest contacting Lenovo, under the assumption the products are still under warranty they should assist you, or worst case, replace it if found to be defective. Hope this helps you?? Mine has stopped working from time to time... I've disconnected it, then re-connected it, then re-booted the machine, then it will start working. As stated earlier, make sure that it is properly seated. It should be plug and play, (I don't believe it's Bluetooth, like the keyboard I bought for my iPad). Seems to stop working, at times, when the machine goes into "Sleep" mode. If this doesn't work for you, I would suggest contacting Lenovo, under the assumption the products are still under warranty they should assist you, or worst case, replace it if found to be defective. Hope... » Read More Mine has stopped working from time to time... I've disconnected it, then re-connected it, then re-booted the machine, then it will start working. As stated earlier, make sure that it is properly seated. It should be plug and play, (I don't believe it's Bluetooth, like the keyboard I bought for my iPad). Seems to stop working, at times, when the machine goes into "Sleep" mode. If this doesn't work for you, I would suggest contacting Lenovo, under the assumption the products are still under warranty they should assist you, or worst case, replace it if found to be defective. Hope this helps you?? « Show Less
564296
There should be a white cable in the bottom of the box that the keyboard came in. You will need to hook us the keyboard to your computer USB (not sure if a wall charger USB works, I never tried it) and it should take maybe 3 hours to charge it fully. If you need anymore details I would totally recommend- that you e-mail GSA. They are very quick with responding! Good luck!
1131242
I've had mine for months, use it nearly every day, and haven't needed to charge the keyboard yet. Perhaps it's because I just turn off the keyboard every time I close the lid. See if that prolongs your battery life, unless of course you already are.