I just received this item minus all the pieces or any type of paperwork no receipt, no directions Is it suppose to be that way ?
1710645
I received all the piees pictured. Parts are typically inserted into telescoping pole for use (the triangular vacuum head also needs to be attached to flexible pool cleaner suction hose). The brush cleans sides/bottom of pool (or cover) and the net scims/scoops up leaves & bugs (generally on surface of the pool). Pool chemistry instructions were inside the kit.
1710646
It is that way - I complained about that as well. I spent a bit of time google searching for answers on how to properly use some of the stuff.
1710647
Yes. I think it is assumed you would have the pole and hose. The pole is pretty much standard as is the hose--available online or in any pool supply store. rb
1159633
No, ours are long thrown away...get with the merchant and have them email instructions to you
303002
You might want to reedit your answer, since the end cut off. If it is missing a piece you need to contact the seller. If you are having problems with putting it together, I suggest reading some of the reviews and watching a few Youtube videos... they will show you what you are doing wrong.
1758229
No I don't but if it was missing from shipment I would return it as "defective" and request a new one. Hope this helps!
1604998
strange. I had everything in it when I received. May be tempered during shipping?
598291
My badly damaged box juat arrived wrapped in yards and yards of tape, no outer box by the way. While i did accept it, as it was always possible that product would be okay, I got through enough tape to see what was inside and pulled out loose plastic bags and cardboard before I coulld get to the "pieces" of a vacuum, AND NO WARRANTY, NO INFORMATION, NO NOTHING. What a mess. I bought this item because of the positive comments, obviously all received in good shape. It looks to be OK but there is a loose screw that goes somewhere????Anyone????
2175313
I received no instructions either. I think I got it together but it is not much. I should have waited and purchased a better one.
1430035
I am sorry I can't remember hiw it came with or without the invoice. Have you tried contacting the vendor?
1540467
We have the same problem with ours, I had thrown away the box and receipt so didn't know how to take it back...if you find out how to fix it, please do share
1257038
the instructions for mine came with the item-if yours is missing I would contact the manufacture. they should be able to email it to me..
972789
I didn't receive a book in mine either. I looked a bit into this as well and from what I gather there's no physical manual.
2155554
It should have contained directions. You can write or email manufacturer and they can send them.
2156445
Yep. They'll need a digital copy of your receipt. You can scan it or even just take a picture of it. Has to be done within 30 days of purchase.
1947142
Not that I know of. There was no paperwork with it at all. The box had nothing printed on it either.
320459
No, it is not. We will have the missing instructions shipped to you if you will let us know your order number so that we call verify your shipping address. I apologize for the error. Thank you for your patience while we fix this.
2106138
Yep. You should contact the company. They'll probably mail you some. I've had good luck getting parts for large items like this and it typically comes very fast. Look for a piece of paper that says something along the lines of "Do not return to store if parts missing." It usually has the contact info you need.
701527
Thank you very much. I did get a packing slip on my mixer. It wasn't very obvious at first but it was there on the outside of the box. I'm guessing that a printed copy of your order invoice would suffice, but I'm not sure.