It started showing an ERROR message. Changed batteries &amp; tried again and still get the ERROR. did not inflate. any ideas?
551240
The same thing happen with ours. It's junk. We went to Walgreens and paid about $70 for one that works. If u can return it I would.
751595
I had two of these, one worked without jumping and I needed the nother to be replaced by manufacturer. Contact them and they can help you troubleshoot it could be defective.
2166032
No - I keep getting "low batteries" and the device will not take a reading. When I installed the new batteries, say issue. I've submitted a request to Withings to get their help
191514
Yes, I had that problem, even replaced the battery, but coulsn't get it to work. Bought a new one.
389045
You didn´t reset it properly.....do ti again and make sure that batteries are OK, with charge...best regards
1093410
make sure you are pressing the metal on both hands. I thought our batteries were dead, too. but they were not. My next thought was to take the battery out and check the size, but that wasn't necessary.
1983168
If it won't turn on as usual, I recommend taking the batteries out for a minute, reinstalling them, and going through the tare process again. (I believe this is just stepping on it to wake it up, then stepping off before it locks on your weight to allow it to balance to 0)
966517
Replace the batteries, and double check to make sure it's on a totally flat surface. If, after the batteries are fine and it is level, something is still wrong then you need to contact the company for a replacement. I think they come with a guarantee.
904667
I had the same problem. It didn't work even when I put in new batteries. They credited my credit card but not the card that I bought it with. That was wrong. They should credit the card I used to make the purchase.
176372
Same here - only used it a few times. Took it out to start using regularly - removed and changed batteries (no corrosion) and it won't work!
1312653
I had the same problem too. I used my air compressor and just stuck the end in the hole and stuck a rag around in the hole to clog it. It took me about 30 min. to get the thing inflated,but I finally got it.Hope this helps you out.
637807
I've had no issues with mine at all. Try replacing the batteries first then disconnect the clip where it connects together leave off for 30 sec. Then plug it in is what I'd do. Good luck
79570
I am in the same boat. Mine came a bit inflated but not enough to use. Trying to inflate with pump (not provided) I don't feel much progress is happening.
1706300
Try removing the battery and reinstall it...mine stopped working after few days and that worked for me.
371983
I've never gotten the Err message. You might want to remove the batteries, wait a few seconds and reinstall them again. Otherwise call customer service.
460587
Although I read about this sort of thing from some other reviewers, I did not have this problem. I added the charged batteries, turned it on, and it worked. I don't know if there's a remedy other than exchanging the product. Sorry.
1324752
Check to see if the batteries are lose. If it still does not work.......i suggest buying a new one.