I currently have Pioneer Ceramic Drinking Fountain Big Max. I've had to replace the pump twice. Does this one have the same problems?
1716801
Bought my last one from Amazon, pump lasted 10 days, I give up, the pumps for these damn things just don't last.
1716802
I owned this pet fountain for less than a week and the pump stopped working. I returned it. Water levels were fine.
1716803
I have only had the fountain a few weeks and no problems so far. Gladyou mentioned replacement parts as it would never have occurred to me. The reviews were excellent for this model so it should work well for you.
1716804
Well, sometimes you have to take the pump apart and clean the gook & slime out of it. It is the same with all the pumps. It is not hard to do. That makes them work again.
1716805
We've had ours for about a year. No issues yet, just need to change the filter.
1716806
Keep your fingers crossed not so far. I had a big ceramic one before this and had the same problem. Also this one is so easy to clean that I do it frequently which I think must help to not overwork the pump.
1716807
I switched from drinkwell water fountains due to the problem of the pump breaking...and was hopeful...but yet again...this pump has also failed :-(
1716808
I have had this fountain for years. And I have had a lot of fountains. I love this the most since there are two parts to it, so cleaning is a breeze. Pump finally gave out after about 5 years.
1716809
I have had mine almost a year and so far l have not had to replace the pump however I do take it a part a clean on a weekly basis.
1716810
I have had two of these fountains (2 cats, don't like to share the dinner table) for 6+ months and I haven't had a problem with either of them. I would recommend them.
2051030
Yes, my pump makes "noises" all the time, be sure to keep the water level high enough to keep it flowing. That seems to help with the noise. After replacing the pump twice, I came to the conclusion it HAS TO BE cleaned weekly. Running the fountain 24/7 keeps the water circulating and is an added bonus of "playtime" for my furry babies.
2205531
Have had this system for 9 months and clean it out weekly. So far no problem with pump. Are you using the filters? I clean them out also, that way they last a little longer. The other answers seem to cover cleaning in better detail.
738164
I haven't felt that it was a problem. I have a ceramic water dish also but I love how light weight the fountain is and that I can easily pick the unit up and clean it out.
1293333
I've noticed that the Silver/Metallic ones don't last very long and start sticking, making it impossible to pump with just 1 hand. The colored ones last longer and I haven't had a problem with them. I would contact the seller and ask about a replacement.
807570
I haven't replaced the pump. The pump itself isn't noisy, but it makes the electrical cords for the pump and heater rattle because the design is very poor. Instead of having an opening in the part of the top that the water pours into that would allow the cords to run outside, instead they run through it. This makes me hate the item.
2206001
Deanna - The same thing happened to me, and the reviews show others having similar problems. I finally gave up and ordered a handmade ceramic fountain online from a small company, and its worked like a charm. No harder to keep clean than this one, and doesn't require carbon filters so its cheaper to maintain. I recommend you return this one move on to a better product. Good luck.
1667266
My replacement was made after having a fountain for 8 0r 10 years prior. Have had no problems, with new one as yet.
1617663
I've had the same problem...and sorry to tell you I was told by the company they don't sell replacement pumps for these. I wasn't able to find a different brand pump to fit either.
52188
The company will send you another one but it took nearly a week for me to get my replacement. Then they wanted me to pay shipping and return my defective one (I did not return it). All together I had to buy THREE of these pumps and I have ONE that works...most of the time. If I were you I'd talk to your Dr. or the hospital where you had your baby and see if you can rent one. That way you know you're getting a good one and it shouldn't cost much. If I had it to do over, I'd either spring for the good/expensive pump or simply rent one from the hospital. This one is terrible, I'm extremely disappointed in the First Years product, customer service and company as a whole! Good luck to you!!!
1254662
Phillip, I replaced the pump and it works without the ceramic sleeve. Actually, my problem was with the heater element and I didn't realize it before I bought the pump. First, I thought the thermostat was bad, but couldn't find one. Discovered a ground in the heater element that caused my ground fault to trip. Replaced the heater element and it worked fine, except that the warming heater is shot and unavailable. So it perks to completion, but will slowly perk a few shots as the temperature falls and rises. Will make a stronger cup of coffee with each temperature cycle. Unfortunately, our unit is old and parts are not available, but it is a beautiful looking old urn. It was personally satisfying to get it working again even if not perfectly. The next time it goes down will probably turn it into a museum piece.
1612632
I've used this product for years, about 4 per year and have only had issues with the pump once. My solution is to buy another and save the pumps which work so you'll always have a backup.
1609451
I might have to get a new pump because this one has blown the fuse 3 times now. Cool pump if it weren't for that problem...
843366
Could be a faulty pump. I would either return the pump for replacement, or buy a new pump. They are inexpensive. I have not had any problems with mine. I would alos recommend buying an external power supply like Pyramid Model PS-4KX. I have one of these and I never have any troubles.
1637086
One of your pumping pistons isn't re-extending for the next pump and so it's only pumping at half pressure.That's how mine died, I haven't figure out a fix yet.
156661
Oh, yes I have! It is quite a mess. This is my second one of these Bunn brewers. The first brewer lasted a long time. This particular flaw in the new model is driving me over the edge. The water always builds up faster than it should. The grinds are over the edge of the filters always. However, the overflow of water and grounds started within a month and has been happening more and more often. Strangely it does not happen EVERY time.
313895
I have had two burn out on me, one just today. The first was replaced under warranty. Hopefully they will be willing to replace this as well. Unfortunately the entire pump mechanism has to be exchanged, as there is no way to remove just the UV bulb. You can use the fountain with a burned out bulb, but it's just a drag to lose the sterilization it provides, and it means you have unnecessary surfaces to clean. Contact AVP at 775-849-4313 for replacement parts.