Is there a trick to opening the pump? I twist it in the direction shown, it twists with some resistance but does not extend so I may pump it.
1712964
I had to take the lid off and open it but it opened fine. I had purchased a pack of 3 and had no issues with any of them.
1712965
As far as I'm concerned the pump design is completely flawed. I got it to work but had to completely disconnect it from the white internal collar. Ended up substituting a good pump from an empty bottle of Giovanni body lotion. Threw away the original vanicream pump.
1712966
i didnt have problem on my vanicream when i first twist/open the jar. it should extend up & stay.from there you can just pump when you need to get cream.
1712967
It usually takes two to three turns to free it entirely, but if you're still having trouble, you may have a faulty pump :( sorry!
1712968
Hey Jeremy B. I was also unable to twist the pump open. I ended up just opening the while led and scooping out with my fingers. I forgot about the lid difficulty when posting my review.
1712969
Yes, you press down and twist - sounds like you might have a non functioning pump which happens more then we like.
1712970
Thank you, I had the same question! I kept turning and turning, and nothing. When I pushed it down and turned at the same time, it opened right away.
68539
Hi, the tube should open. It may be defective. Please submit a request to Amazon to replace it.
360230
You have to bend it and than twist it inward. There are some great youtube videos about it. I use it off and on. You have to be consistent with it but it works well.
310300
I just opened mine. Make sure the pump pin is screwed on tightly and that you stick the pin halfway into the ball. I had air escaping and my husband made those two adjustments and my ball is firm and has retained its firmness.
438295
I have been spinning it back and forth for the last 15 minutes and so far I can't get the pump up
894759
There is a bolt that you insert to keep the handle from falling out. Twist the handle to one side (the right I think) and start pumping. If the jack doesn't start to raise, twist the handle to the other side and pump. To lower the jack twist (slowly) the handle back to the starting position. I found this video on Youtube that you may find helpful. Skip to 6:00 where he has take it out of the box. http://youtu.be/yESlS408mJo
1732381
Try putting it in upside down from the way the instructions say I put it the way it said at first and it would slide out from bottom, but I flipped and now it's great, and it will need a nice hard push for it to click so don't be afraid, but don't exaggerate on the force to get it to click.
1830335
You may need to adjust the flow switch on the pump - it may be at the lowest setting and you'll need to move it up. Also make sure everything is lined up properly so that the water can flow to the top. Good luck!
1086558
You may have to twist the pump either to the right or to the left in order for the pump to pop-up to the top. That really should do the trick.
800169
I was also stumped by this at first. The trick is to push the little locking tab near the bottom while twisting the unit clockwise from the top. It will only turn about 1/4 turn. In this position the adjustment is unlocked and you can freely (with a little effort) pull it up or push it down. Once you get the top of the unit approximately even with the top of the tank, turn it clockwise 1/4 turn to lock it back in place.
150955
look just below the handle on the main upright before you get to the red release latch. there is a decal where it instructs you to "twist to adjust suction...." it's the only thing you can twist. THANKS for asking - i hadn't noticed it before & i need it, too!!
2248180
You have to squeeze the tube to open the valve while inflating. Read the instruction card.
10926
Put it on the valve while the lever is in the down position. Pulling it up is what locks in place. Took me a minute to figure that out as it's opposite to every other pump out there.
1801565
Do you have this model? If so why you a pump be sucking up water? If you mean you flipped the water bottle over and the water didn't go down maybe the bottom is full? Not really sure what your asking.
1684509
Let it heat up completely. Sometimes the pump will get stuck. Does the pump make any clicking noise when you press the button. Keep trying. Sometimes it takes a while for it to free up
635554
There's no trick to it. Just turn it counter clockwise by the handle. It could possibly have some air pressure making it more difficult than normal to open. To test that, squeeze the lever until no more air/liquid will come out of the nozzle.
1296867
The pump you have is broken. The same thing happened to me the second time I tried to use my pump (it was after my brother-in-law was messing around with the pump so I guess they are delicate). However, I had purchased two balance discs (one for each foot) and each came with its own pump. I used the second pump and it inflated fine. Get another pump (perhaps at a sporting goods store or Amazon) and you should be fine. In the mean time you can take the pump needle to a bike store or service station and see if they will fill your disc for you. Your local gym teacher also has a pump that will work. The pump you have is broken. The same thing happened to me the second time I tried to use my pump (it was after my brother-in-law was messing around with the pump so I guess they are delicate). However, I had purchased two balance discs (one for each foot) and each came with its own pump. I used the second pump and it inflated fine. Get another pump (perhaps at a sporting goods store or Amazon) and you should be fine. In the mean time you can take the pump needle to a bike store or service station and see if they will fill your disc for you. Your local gym teacher also has a pump that will... » Read More The pump you have is broken. The same thing happened to me the second time I tried to use my pump (it was after my brother-in-law was messing around with the pump so I guess they are delicate). However, I had purchased two balance discs (one for each foot) and each came with its own pump. I used the second pump and it inflated fine. Get another pump (perhaps at a sporting goods store or Amazon) and you should be fine. In the mean time you can take the pump needle to a bike store or service station and see if they will fill your disc for you. Your local gym teacher also has a pump that will work. « Show Less