does anyone have experience with Sony customer service?
1720936
Add me to the list of those who will never buy a Sony product again. Once Sony establishes that a product is selling well, they turn the manufacture over to their factories in China. If you can, check to see where your unit was made. The workmanship on Sony's "made in Japan" products is light years ahead of their shoddy "made in China" products. Sony's customer service is a nightmare. The people who work their No Help Desk don't speak English very well; they have a computer screen of prompts in front of them and they run through the list. If what's on their screen doesn't resolve your problem, they may try to run through the list of questions a few more times, or fob you off with a promise to call you back. Apparently, they don't listen (or can't understand) the customers. Even when they can't complete first call resolution, the front line "service desk" people seem to have a complete horror of escalating a call, whether to their supervisor or to a higher level of tech support. It makes you wonder if they are docked or disciplined for passing calls up the line. Sony had a wonderful reputation, but they are throwing it away with both hands.
163858
I have the same problem. We purchased a KLDBravia Motionflow 52" and purchased the extended warranty. They sent people to come without any tools to take my tv to a place they chose. It is now 63 days since they took the tv I have no knowledge of whether it will be replaced because they told me that they would know on Wednesday so I called and they are on vacation. DONT BUY SONY.
628428
I don't believe they are, but to be sure, you may want to contact Sony customer service.
1347580
I have had the same problem occur with my camera 3x! I had the camera repaired in Aug and Oct '07 thru Sony for just the charge of shipping it to them. However, it happened again yesterday and I'm looking into what it will cost. Their website says $141 because it's out of warranty. Not happy with that, so I've emailed their customer service. I was just looking online to see if anyone else has had the same problem, or if it was just my camera. How long have you had yours? I'm very happy with my pictures but not so happy with having to keep getting this thing fixed!
81311
Thank you for contacting us. Unfortunately we do not have any code for the item you purchased. The item should've arrived ready to use. You may contact Sony support at 1-877-865-7669 for further assistance with obtaining the code.
2231553
Don't know and I would imagine Sony would be able to respond in that regard, however, based on my experience with both the product and customer service I wouldn't buy this camera or any other Sony product.
1505621
Good luck. I sent mine back for a refund. I was not happy with their customer non-service either.
390229
Mine arrived brand new with all original packaging and tape. You will have to contact sony with proof of your purchase for the warranty.
2189864
Hi, Mr. Jeffers Hi Mr. JeffersA repair shop in your area certified to work on sony products should be acceptable. You may also want to consider comtacting Sonys customer service and they can possibly have you send it in for repair or offer you a list of certifed technicians in your area. From my personal experience the cost tonfix it would be more than to purchase another one as most techs charge a minimum of 35- 50 dollars per hour plus parts. Good Luck and Im sorry to hear that yours is being difficult. If I can be of further assistance please let me know.
1795825
Same problem, just spoke with Sony tech support, they could not provide any assistance.
965380
I don't know the answer, but I was pleased to see that the Sony tech support line did not have a long wait and solved my problem fairly quickly. the number is 1-800-222-7669.
1409037
Go to yellow pages. Find an electronic servicer that deals with sony. They should try to order it.
1948602
Hi Geraldine WierzbickiRoach, Please send us more details about your concern at socialsupport@am.sony.com, give us your contact details and the exact model number of your unit so that we can assist you further. Thanks. &gt;Joffrey
700514
Sony will honor a one year warranty from date it was manufactured. Just tell them you don't have the receipt.
155083
Please don't be offended, but I have written a review of the sony camera I purchased some time ago. The camera screen expired a month and a half before the warrantee expired and the customer service is the worst I have ever dealt with and downright rude. They make more on repairs than they do on the sale of a new camera. Whenyou send in the camera for repair( and you will), you don't get back your camera. You get one of thousands that have been repaired waiting for the next one to come in.) My suggestion is to buy maybe a Canon. I have two Canon cameras and they have been excellent cameras. I have never purchased another sony product and I never will. That is the best answer I can provide for you. Please don't be offended, but I have written a review of the sony camera I purchased some time ago. The camera screen expired a month and a half before the warrantee expired and the customer service is the worst I have ever dealt with and downright rude. They make more on repairs than they do on the sale of a new camera. Whenyou send in the camera for repair( and you will), you don't get back your camera. You get one of thousands that have been repaired waiting for the next one to come in.) My suggestion is to buy maybe a Canon. I have two Canon cameras and they have been excellent cameras.... » Read More Please don't be offended, but I have written a review of the sony camera I purchased some time ago. The camera screen expired a month and a half before the warrantee expired and the customer service is the worst I have ever dealt with and downright rude. They make more on repairs than they do on the sale of a new camera. Whenyou send in the camera for repair( and you will), you don't get back your camera. You get one of thousands that have been repaired waiting for the next one to come in.) My suggestion is to buy maybe a Canon. I have two Canon cameras and they have been excellent cameras. I have never purchased another sony product and I never will. That is the best answer I can provide for you. « Show Less
1008855
Hi, please send us more details about your concern at bis.product.support@am.sony.com, give us your contact details so that we can assist you further. Thanks. Ely
796122
Thanks for your question. Sony is typically very good with providing warranty service on items within the warranty period. Thanks very much