This says store in freezer. Mine did not come in a cold pack. Should I return it?
1723130
It will work correctly after the short shipping period. For long term storage like more than a week it should be below 32 degrees.
1723131
Nope. It is too cold outside right now for the culture to be affected. Do put it into your freezer though. The cultures will fail if they are left out for a longer period of time.
1723132
Mine has never come with a cold pack. I just put it in the freezer when I get it and it always works just fine.
1723133
When I bought mine, it didn't come on a cold pack either. I think it should be OK since it wasn't out of the freezer for several days. The one I have works great.
1723134
I just used mine to make feta and it was not stored in freezer... Cheese came out great!
1723135
I always kept mine in the fridge and it didn't come with a cold pack I think the only danger is that the culture will die
769348
This item came packed appropriately. Don't think you have to worry about the cold. Never read anything about protecting it from the cold. I just ordered again and live in a frigid area around Chicago and aren't concerned about cold exposure. The bottle does state store between 59 - 86F degrees and don't refrigerate. If it is a concern, you might wait until it is warmer or ask the seller.
1498401
Never tried to freeze an ice pack by mine keeps frozen things frozen. I would give it another day or two and if it still doesn't freeze I would return it and get a replacement
42887
I order mine from a different website. The natural dot com and it's always came with a cold pack.
277849
No, I ordered several times from different vendors via amazon and first two times it was sent with an ice pack, last two times I ordered, product arrived hot and I was unable to give to my son! Called company and they told me unless, ordered from a physician's office, these so called vendors should not be selling this product and the company is not Liable for how long it has been stored or shelved without refrigeration! We have no way of knowing! I would not recommend, better to be safe than sorry!
1227827
It does not arrive cold, but I store mine in the freezer to keep the potency.
811453
It never came with an ice pack.You may be able to find it at Vitamin Shoppe, they may keep it in a refrigerator but I am not positive.
2022820
Hello, No it does not Require refrigeration, and no it is not shipped in a cold pack. Thank you for your interest Quest Products Inc.
154157
I ordered this product from The Vitamin Shop and it was shipped with some sort of gel that was still cold when I rec'd whether it was dry ice or not I do not know, you'd have to ask them.
264303
They are supposed to be stored at cool temps & I received mine in a super hot box. Whatever live bacteria existed were destroyed without a doubt. They should ship them with cold packs. I returned them for this reason & the replacement arrived exactly the same plus was left out in the sun. Would be great if they took care of their product. I won't be ordering again.
1844268
on a previous pkg of similar, I decided to keep it in the refridge. I havent opened this one. It's currently 'somewhere' in our cabinet...
1893046
It was not shipped on an ice pack. I understand that this product is ok in room temp.
2112142
Mine was not shipped with a cold pack; however, the contents seemed OK for us. It was firmly packed.
1133531
It says to serve cold but I can't find anything on the packaging that says that you can't freeze it. For inquiries you can call them at 1-888-836-8977 :)
1225332
No, mine was shipped to me in box with other items and not cold. Which makes it useless...
2144668
There was NO ice pack and mine took 4 days to get here. It clearly states on the bottle, needs refrigeration!
2156860
yes. If you hear swishing around in there, it's not cold enough. Leave it in the freezer for at least 24 hrs. It takes a while.