Ordered this and it is already come up and getting dirt trapped under it how do I go about having y'all replace since it has lifetime guarantee?
1702023
Hello Emily, The lifetime warranty is offered and handled by ArmorSuit. The replacement is a simple process. Simply go to the following link for warranty instructions: http://www.armorsuit.com/warranty. If you have any questions, please feel free to contact us through Amazon for better assistance. iTech Accessory
1602305
I hope you bought it from a place where you can return it without extra cost to you... because the alternative is to pack it up and ship it to manufacture for fixing... You pay the shipping cost both way... Lousy Company Guarantee policy...
368279
I would contact Westbend Directly there must be a customer service number then I would tell them to send you a new one. I haven't had any troubles with mine.
2101352
Hello Zi P. Xie, The lifetime warranty is offered and handled by ArmorSuit. The replacement is a simple process. Simply go to the following link for warranty instructions: http://www.armorsuit.com/warranty. If you have any questions, please feel free to contact us through Amazon for better assistance. iTech Accessory
716296
The exact same thing happened to me! I contacted the manufacturer and they were happy to replace the entire unit. You will need your Amazon order number and the date purchased.
1002027
call or email the company itself. according to my understanding, they'll repair or replace it for you. there is a life guarantee.
722102
I've had the same issue, sprung a leak right at the end of mine 3 months after purchase. I have emailed amazon through Contact Us and Other Issue (regarding refund or return) after selecting my order and Problem with my Order and amazon refunded my cost within a couple hours and offered me free 1 day shipping if I ordered the item and sent them my new order number (they would refund the shipping post-payment). I never had to send anything in.
228792
Contact the vendor listed by Amazon in your purchase record. If it's under warranty, and the product was not abused, I'm sure the vendor will replace it. If you don't get any satisfaction, you'll have to pursue it through Amazon.
343995
The buyer should contact Amazon, or if Amazon suggests it, the company Amazon obtained it from. Knowing Amazon's reputation, I am sure they will replace it for you at no cost.
2193046
Dori, sorry to hear that. I just purchased mine in April and have used it a total of 5 times. So far, no probs.Their website will inform you of what should be done to replace the product. Good Luck. Barbara
354190
Your mop came with paperwork, on or in it is the customer service number. Call them describe the issue and they will replace it as fast as possible. You Are protected by a one (1) year warranty against defects.
1565431
contact the suppler. It should be avaaible on line. Mine was all torn up also. Lucky for me I figured it out.
1034122
I saw the same lifetime warranty in the instructions that came with mine. I'd definitely try contacting them to see what they say.
1689990
Have you tried to reach whom you bought the product from? or sending them an email? If not getting any response either way, contact Amazon and let them know your not satisfied with the customer service regarding your product purchased through their site; you can tell them your not the only one that has had this problem, I had the same issue! Well you can take a short cut and minus all the aggravation and go to Home Depot or Lows and purchase the rubber feet for a quick fix until you reach someone at Amazon! Hope this helps a bit. Good luck! :)
1028266
Same thing happened to me. I just started to take it apart to clean it then the bottom part released. Hope this helps
46904
Never had this happen. My original finally just deteriorated after 12 years and I had to replace. Maybe wrap it in duct tape?
889131
Go to TechArmor.com and go to the contact us section and from there you should see an option to submit an email requesting a replacement cover. They are very nice and have your info on file if you bought it within two years. I believe all products bought through them have a lifetime warranty. Hopefully this helps you :)