Has anyone had to file a warranty claim with Targus? If so, how is their customer service with replacement or repair?
1729055
I bought the XL Backpack just two months ago and now the shoulder straps are ripping away from the backpack. I use it for travel and carry tools, my laptop, manuals, and other work related items. I thought as big as it was it could handle the weight, but guess not. I will not be buying anything else from Targus!
1729056
sorry to say I did not buy this bag I bought the back pack and it was great my daughter loves it I wish I could have help you out
1729057
I'm sure you have resolved this but Targus service is great. They have replaced several of my bags that ripped. I'm rough on them.
1729058
Does anyone read the question.. How is the customer service when you call for repair and replacement.
1729059
I am on my third replacement of this backpack as I travel with it constantly and beat it up to the max! Targus customer service is excellent and they have replaced it every time, no questions asked. I have to pay return shipping to them, but Targus pays for shipping the new backpack to me. I am completely satisfied with their warranty replacement policy.
1834261
Contact Latte through Amazon and get a replacement...or you could always return for a refund. I had a similar problem and they replaced the unit with no questions asked. I like the design and performance of this tablet for the money and hope the replacement holds up. So far, so good.
898802
no, I spent multiple communications with Targus for a power tip. Just received it on Thursday. The funny was the same unit was offered by HP, guess they did not test power tip either.
1129492
Yes there is a warranty - I found that the ASus customer service and tech support is shall we say more than subpar. Be warned that if something does go wrong be prepared for a tough eMail exchange - they barely know their own product and would like nothing more than for you to give up. After months of emails and returns via mail. They finally shipped me a replacement mobo. Unfortunately, I am still waiting for the Bluetooth module that was my core problem - go figure. I have been wo a computer for about 3 weeks now.
818496
I bought mine because a friend had one; he spoke highly of the case as much because of the customer service he got. He needed something replaced and the company jumped right on it. I say give them a call and see if they can help.
1973440
Good luck with that!! I had a Nubis I got thought them. Put me in touch with the company.It cost more to ship it and fix it than I paid for it. I have e-mailed Protec about something elseand they did get back with me. Maybe they might help but don't count on it!!
558014
The warranty was only US. You have to send the computer to the repair shop and they send it back to your US address. You have also to pay (FedEx, etc.) for delivering to the repair shop in Texas. Hope, it clarifies.
401948
Call keriug and have then send you a new one for free. I hope you registered it. If not take it back to store. Sounds defected
1220514
Hello Kimberly, I recommend this URL: http://www.techarmor.com/warranties-replacements-refunds I believe this will help.
989162
My g-tablet is no longer functioning. It was sent back for repairs while still under warranty. It stopped functioning again after the warranty expired. We were told repairs would be $99-$299. We took it to our local computer repair shop. They contacted the manufacturer for information and several times and did not get a response. It now sits "dead" in a drawer. Save yourself a headache and buy an ipad.
510624
Yes, there is a warranty. Just go on their site, describe the problem and they'll set up a return authorization for you. They're very responsive.
51827
Yes i have a MSI laptop with a 3 year warranty.For some reason my mic was echoing so i called tech support and told them the problem,then they emailed me a RMA #(you write this # on the box when you mail the computer) Then you must mail the computer to them but they mail the computer back for free. Everything was going smooth until they emailed me with a picture of my computer with 2 crushed corners,this computer is less then a year old.The post office stepped on it,threw it,ect.... and it ended up really broke when MSI received it. It plainly states on the print out that YOU are responsible for anything that happens in the mail when you mail it to them. So i received a call and a email and i agreed to pay for the damages that happened in the mail,they were suppose to get back with me with a quote. To my pleasant surprise they fixed the computer and mailed it back to me with NO CHARGE! It is nice to know there is a company that will back up there product and cares more about keeping a customer.I will continue to support this company in the future!
1046406
My fan started "clicking" and I could not get it to stop. I didn't try disassembling and lubricating but Targus replaced under warranty.
1649767
No, me personally I've owned this laptop for about a year now, and haven't had any problems. If you do, you can send it back to Asus and they have amazing customer service imo.
27489
I contacted Amazon Customer Service. There was a warranty on the item and they requested a refund for me.
30064
Me too. My problem is the same. For this reason I don't like this targus product. I don't know what happened with the design.
280422
First, I'd contact Amazon to see if you're inside the return window since they'll probably be faster in replacing it. Then, if you're outside that window, you can contact ASUS and submit an RMA request. Hope this helps!