This product does not appear to reset the toner counter in the printer,Has anyone solved this issue
1713717
I have a MFC-7360N. At least on this one, you can override the counter by opening the front, press Clear, type *00 on the printer keypad and close the cover. I've done it two or three times now and it works great. Don't recall what site I found the code on, sorry.
1713718
i don't even know what the toner counter is, so I don't worry about it. The cartridge works great tho at a fraction of the cost.
1713719
These are apparently remanufactured cartridges and they forgot to forgot to reset the gear. I bought from them once, and had that problem on the one functioning cartridge I got. Other was bad from the gitgo.
1799073
I've had the exact same problem, although it took a few years to develop. I only use it on small print jobs. It began about the time I was running low on the original toner cartridges. I am very disappointed and sad to see there is no solution. A printer of this price point should last longer than a year or two, or even months before degrading to near uselessness. I really have not spent any serious efforts to resolve, but if after doing so, will report back if I have any success.
1907876
I got this from another brother printer Q&A; on Amazon and it has worked for me:1. Open the front toner compartment door.2. Message reads "Front cover open."3. Press the "Clear" button.4. Message reads "Replace Drum?" and gives you a choice of Yes or No.5. DO NOT RESPOND TO THIS. Instead, type in *00 on the keypad. (Don't forget the asterisk before the two zeros!)This apparently resets the machine's internal page counter. You should see an "accepted" message. Close the compartment door, press Stop/Exit and Voila. No more low toner message! Takes about 30 seconds. I got this from another brother printer Q&A; on Amazon and it has worked for me:1. Open the front toner compartment door.2. Message reads "Front cover open."3. Press the "Clear" button.4. Message reads "Replace Drum?" and gives you a choice of Yes or No.5. DO NOT RESPOND TO THIS. Instead, type in *00 on the keypad. (Don't forget the asterisk before the two zeros!)This apparently resets the machine's internal page counter. You should see an "accepted" message. Close the compartment door, press Stop/Exit and... » Read More I got this from another brother printer Q&A; on Amazon and it has worked for me:1. Open the front toner compartment door.2. Message reads "Front cover open."3. Press the "Clear" button.4. Message reads "Replace Drum?" and gives you a choice of Yes or No.5. DO NOT RESPOND TO THIS. Instead, type in *00 on the keypad. (Don't forget the asterisk before the two zeros!)This apparently resets the machine's internal page counter. You should see an "accepted" message. Close the compartment door, press Stop/Exit and Voila. No more low toner message! Takes about 30 seconds. « Show Less
285970
i've refilled mine. so far it seems to be okay. just make sure you've got the toner AND the replacement chip.
2268732
Mine is 2 years old and I have filled the toner cartridges several times....I use a local company who specializesin refilling toner cartridges...they find away to refill anything !!!! It might be that the original starter cartridge which lasts a very short time is sealed
359896
Did you calibrate your printer with this new toner cartridge? If you did that and still experience problems, you may have received a defective product. I would suggest contacting the seller for an exchange or refund.
1632691
No, you have to go to the maintenance section of the printer to reset the counter, it actually goes by number of prints not quality or whether or not it really needs a new drum
1241356
brother won't do anything to help.I had just brought my toner from amazon ,it streaked on the right side of the page. I called brother and they told to mail it back to them and they would send postage(which that did not)they sent back the same one back,I again called them back , they said it was empty and would not replace it .I showed that I just got it and if it was empty that is the way they packed. it they wouldn't do anything about it. so a total loss.
1352057
I have the same issue and I don't understand your reply, "You should take paper sticking side of toner off or cut it first.I fixed same problem by doing this." How can we fix the issue? Or do we and others that buy your product have to spend time testing, getting frustrated, looking for solutions, then ultimately returning the item. If there is no real solution to this problem, why do you keep selling this item?Please help.Thanks,Cale
968420
today I was able to find out that your ink cartridge is different than the ink cartridge that I use for my Epson. It will not work you will have to get information from ink owl to verify what kind of resetter that you will need sorry for the wait. I hope you find what you are looking for.
942874
No it does not prevent aftermarket cartridges. There is no chip or fuse, etc to allow the printer to determine what or where the cartridge came from, there are only two mechanisms at work regarding the cartridge: 1) There's an optical sensor on the side of the printer that shines in a little transparent window on both the OEM and aftermarket cart. When the toner is low enough not to block the light then your printer issues low toner message. 2) There's a reset gear on the side that triggers cartridge depleted based on # of pages so it doesn't keep using recovered toner. All any aftermarket cart has to do with any firmware they might issue is have a minimal amount of toner higher than that optical window and have the reset gear positioned at the beginning of its travel. At the same time, if a new firmware does not list any fixes for problems you are (or aren't) encountering, there is no reason to update the firmware. However what I suspect the firmware update does is improve the logic for determining when a new (or full and reset, which it takes as the same thing) cartridge is installed, reducing occurances of needing to do the reset procedure because normally that shouldn't need to be done at all, only to remove the old cart and install the new or refurb'd one.
591403
In my experience, no it doesn't. Also the printer stops working when the cartridges are "shown" to be empty - when in actuality they aren't. There is a way to work around this though. Google this on youtube - for resetting printer cartridges. My cartridges claimed to be empty just two months after I purchased this printer. I reset them and they've been running on the same ones for a few weeks now without a problem.
43379
If you have removed the packaging tape and set the cartridge firmly into the slot, turned the unit back on and it still does not recognize it then the contact points were never replaced. Once a cartridge is empty and reloaded they have to replace the contact points which tell the unit it is full of toner again. Hope that makes sense.
1970664
The toner cartridge comes with a new chip. There was no reset required with the new chip.
1387890
Had the same exact thing happen to me. Unplugging it for a day worked twice, but only temporarily. I usually buy several toner cartridges extra so I don't run out. Would love to get ths working again so I can use them. Any luck reinstalling software?
704009
I just removed the old toner and replaced the new one. Just make sure that you removed all plastic protectors from the new toner.
826390
I had an Epson Workforce 610. I was able to get a few of my ink cartridges to reset, but for most of them I was unable to get them to reset. The ones that I did get to reset was holding the nine pins against the the nine terminals on the resetter watching for the light to turn from red to green. The guide they sent with my resetter would not line up with the nine pin cartridge. Sorry I couldn't be of more help.