one of them arrived defective. please advise
1706227
I would simply call whomever you ordered them from and tell them that one of the canes is defective and you want them to exchange it for a new non-defective one. I have used my Hugo quadpod cane for over a year now and it is my favorite cane. Yes, it does not always stand by itself when on carpet or on non-level floors but from the reviews I have read, none of them do so. I would not want the cane to be any heavier or else it would be too heavy for me to use all the time. I like mine so much that when my aunt was told by her doctor that she must start using a cane I bought one for her. I had my aunt try out all of my canes and she also preferred the Hugo Quadpod. Good luck. I would simply call whomever you ordered them from and tell them that one of the canes is defective and you want them to exchange it for a new non-defective one. I have used my Hugo quadpod cane for over a year now and it is my favorite cane. Yes, it does not always stand by itself when on carpet or on non-level floors but from the reviews I have read, none of them do so. I would not want the cane to be any heavier or else it would be too heavy for me to use all the time. I like mine so much that when my aunt was told by her doctor that she must start using a cane I bought one for her. I... » Read More I would simply call whomever you ordered them from and tell them that one of the canes is defective and you want them to exchange it for a new non-defective one. I have used my Hugo quadpod cane for over a year now and it is my favorite cane. Yes, it does not always stand by itself when on carpet or on non-level floors but from the reviews I have read, none of them do so. I would not want the cane to be any heavier or else it would be too heavy for me to use all the time. I like mine so much that when my aunt was told by her doctor that she must start using a cane I bought one for her. I had my aunt try out all of my canes and she also preferred the Hugo Quadpod. Good luck. « Show Less
1706228
I would simply call whomever you ordered them from and tell them that one of the canes is defective and you want them to exchange it for a new non-defective one. I have used my Hugo quadpod cane for over a year now and it is my favorite cane. Yes, it does not always stand by itself when on carpet or on non-level floors but from the reviews I have read, none of them do so. I would not want the cane to be any heavier or else it would be too heavy for me to use all the time. I like mine so much that when my aunt was told by her doctor that she must start using a cane I bought one for her. I had my aunt try out all of my canes and she also preferred the Hugo Quadpod. Good luck.
1706229
Vicky, if I were you and know now what I didn't know when I ordered that cane, I'd return all of them. They're too light weight. I had mine on the kitchen floor. Walked past it, didn't touch it and it fell over. I tried filling it with lead shot and that didn't even make it heavy enough. Send them back and get the real thing. I didn't because I'm short on funds. So the Hugo just is in my way. I'll probably donate it to Good Will. Good luck!
1706230
I've recently had increased balance problems and the cane helps prevent fall more than the regular stick type cane. A heavier weight cane would be a problem because that would increase my arm pain. Pick up a fallen cane or have emt's pick me up? Picking up fallen canes is my preference.
687499
Hi. Return the item. It might be malfunctioning. I bought 20 of these. And one was not working at all. Contact the seller or Amazon
358028
Ours works fine, so if you have a defective one, I would return it and get another one.
134658
I got mine fairly recently and it arrived broken the first time. The replacement arrived better packed and in tact. Good luck.
2104854
Try to contact vendor and explain the situation. I have both two sets of these and I love them. Never had that happen to me but am pretty sure the vendor might be able to so something.
937697
My daughter's works just fine. That one May have a defect. I'd send that one back.
383338
Mine works perfectly. I would send the defective one back if you really cannot get it after following the instructions, and ask for a replacement; I'm sure they'd send you one...
264023
I would send it back if you can. I purchased same item and one battery will not charge and the other battery was dead out of the box and Amazon doesn't pay any attention to these messages or I would have heard from them from a previous message.
1930628
Swap the bulb that appears to be bad with the one that's working and see if it works. you might have gotten a faulted bulb
869182
I had that happen to one of mine and fortunately I was still under the return period so they sent me a new one. Hopefully this helps. If not I'd contact the seller.
1149820
I orered one but had to send it back because it came here broken so I am not sure!
1452243
contact amazon customer service and ask for instructions on return for replacement.no problems with mine so far.
1128335
I have installed 1 of the 2 that I bought and it seems to be working fine. Might be a defective piece.
2073040
I've had no problems with mine. I would suggest to send them back for a replacement; I am extremely pleased with the quality.
1564799
The one that I bought didn't work at all. Not sure if it was a one piece issue
2241486
No, no problems with the two I own. I love them. Perhaps you received a defective one...sorry this has happened to you.
1279294
I've had two that I ordered recently and neither of them sounded like they had loose parts. Both have worked flawlessly. I'd send it back for a new one.