I have a slice elite that i purchased two years ago, but it has only been used maybe 5 times and is not working at all. What can i do?
1701116
Sadly I do not think there is anything you can do, making memories is not customer friendly. You can try contacting making memories, but do not be surprised if they will not do anything.
1554908
I would ask the manufacturer. Depending on how old it is, they might replace it. If it is a few years old, you might want to replace it!
223990
A replacement wire came with my slicer and I haven't had to use it yet, so I have no idea where to go for a replacement. Good luck.
902826
Try resetting it. If that doesn't work send it back. My wife went through three before we got a desent one.
2132882
I would ask the seller. It seems it would b expired by now. Ask for a replacement. Rate accordingly.
1428789
Find your receipt and take it in for service. Once it's looked at They will then tell you to take it where you bought it for a replacement with a similar model. It's considered un repairable.
1770936
I'm on my second Ninja Master Prep, and have never had this problem. It sounds like a factory problem. I would call the store you bought it from (Target took back my first one when the motor quit working after the first month), and if they won't return/exchange for you, then contact the company. http://www.ninjakitchen.com/ If they don't take care of you, then use Facebook and Twitter to get their attention.
2147895
Fortunately mine has been working fine since receiving it. my suggestion would be to send it back for an exchange or a refund.
1482135
I've had mine for a few years and no problems, perhaps you got a lemon, I would get it exchanged or ask for a refund.
1026785
Wow I am not sure." I" broke my first one and I have another one now. Mine have always worked great. I would look into your account and see who you bought it from off amazon send the an email along with amazon. Anytime I have had a broken product amazon has just refunded my money or the person I bought it from. It the maker of this product has a warranty I dont know about it but guess look them up online. Hope that helps
1810309
I have had mine for a year with no problems . love my machine. Have you contacted Amazon. If you have only had your machine for a short time you may be able to get a new one . so contact Amazon
1735888
try putting a paperclip into the small hole in the back. this will reset the unit and it should be good as new
1351707
If it's under warranty, I would say fix it. Talk to the company where you bought it from. 6 weeks and.it doesn't work, that's not right. But if you take it somewhere to be fixed. It would probably cost more than to buy a new one. Some people have said, to put electronics in the freezer for acouple of hours. Believe it or not, it does work. I brought back to life a dead xbox 360 by doing this. It does something to electronics inside. Doesn't hurt to try n its free. Good luck, and if you decide to buy another one. I strongly suggest an iPad & not android.
1047431
I have no idea. My suggestion would be to contact the company. I have had since about May and have used it many times with no problem.
794762
Mark, if its still within the warranty period return it for a full refund and don't order another one. I used mine very sparingly (10 times max) in my garage and then it suddenly stopped working. The sad thing for me is I have no recourse but to make it into a flower pot or throw it in the trash. Not much help but these are your options.P.O. in San Antonio
1124602
I will have to look at the specs to answer your question. However if you are looking for a new slicer, look no further. I will sell you mine. I have never used it, it is brand new. If you are interested I'm sure that we can make a good deal. Contact me@ yozjeff@aol.com.
2193046
Dori, sorry to hear that. I just purchased mine in April and have used it a total of 5 times. So far, no probs.Their website will inform you of what should be done to replace the product. Good Luck. Barbara