We purchased one from you on 12/28/12 & the sodered areas in two places have broken. Is there any warranty on this since it's less than a year old?
1729175
I have no idea about the warranty. If it is like most things purchased on line GOOD LUCK!!
1729176
I have no problem with the twister and it is almost a year ago. Not sure is there is information on the paperwork that came with order.
1277449
The first one that I purchased, the frame also broke in two places. but it was after two years of hard workouts. We looked around and could not find a better deal on one that we liked, so we bought a second one and it has worked fine so far. On 1/1/14,the second one broke. We have had it 10 months. Obviously , they are a piece of junk.
533491
I'm sorry it fizzled out on ya, mine is going strong and I've had it over a year now, I would imagine that the manufacturer has a warranty on it but I don't know what it is, go to their web site and see what you can find out, again, sorry I was not much help.
1597022
There is supposed to be a one year warranty. I had the same question and couldn't find where to request replacements under the one year warranty.
1729675
If it arrived broken I think the no questions asked warranty by Amazon is over although they may still take it back. If it broke in your possession there may still be a chance Amazon will replace it. Contact them.
723072
Thanks for your help! I've been reading some message boards, and it looks like that even though I didn't buy it until Sept, the item was manufactured in Aug 2006, so it's past it's warranty, and there's nothing I can do. =(
1447104
I just double checked their web site. They do have a one year warranty from date of purchase. If go on their site, you can print the return shipping label and print return form explaining the defects.
1965017
It was more than I could handle. We sold it last month. Mine was defective as well. It had a slice in one of the yellow towers when we bought it. The company would only take it back if I paid for the shipping there and back for a new one. So, overall I was not happy with the purchase. I did not find it to be as durable as advertised either. Maybe you should contact the company about a warranty if you have not done so yet. Good luck!
1436512
I got mine in mid-September 2014 and it seems like the lift mechanism is failing. The stool does not stay lifted to the full height, wobbles, and makes a sproingy/springy sound. I just contacted Vandue (the vendor) about repairing or replacing it. I may look into spending more in the hopes of getting something better. I will try to remember to update this based on the feedback I receive from Vandue. I will check to see if this is under any kind of warranty as well.
976697
Mine had a rip on it too. I didn't look into replacing it. I certainly wasn't going to return it since I put it together. I would like another also.
1411774
Actually the one I purchased did not have warranty, didn't see one available , I never have trouble returning things to amazon, but I would ask amazons customer service if your interested!
1059611
It's a mass produced toy, it probably isn't made to the highest of standards. If you plan on playing with it much, I'd just accept the fact that it may break down. If it happens within the period where you can return it for free, maybe exchange it for another one. The two I have are fine after several months.
1950209
This one is discontinued so no warranty help if it breaks mine broke so I called and they said to buy newer one can't send in for repairs
2159057
You contact the people you got it from... From what I understand they are good on there warranty work and should send you a new one at there cost.
41651
Hi Annette, The one we received was broken. I haven't read the other reviews so I can't verify how common of an occurrence it is. I hope that helps. Best, Brett
2090826
I got a hold of Amazon mine started doing the same thing after about 6 months, I was told who to contact the company and they said it only had a 90 day warranty, I could ship it to them to look at but was going to cost 75 dollars, now why would I do that, So I wont buy from them anymore not a good recomendation from me sorry
1250251
If its still under warranty you can send it to manufacture and probably get a new one. Unfortunately, it's not cheap to send back.
2277191
I purchased one back in Dec 2013. Mine broke in Sept 2014Nine months still seems a bit too soon for this to happen, especially since I've tried a few different ones and this one has been the best by far.