i got two units for two of my boys.The have been wearing them for several days and only once did it locate the device. tried calling but no answer?
1706957
First I would make sure they are fully charged, second I would verify all setting, third I would register my email with the service, mine notifies me if the battery is low
1706958
judging by the timestamp on the email from Amazon related to your question, i think you were trying to call them too early in the morning. but even when you get a hold of them, if my experience is indicative, they will not be able to be of much help.
1706959
I alway call 866-728-7543 during working hours. I think it's the number 3 key to get tech support. I only wish there was a way for you to talk to me directly, I know I could get it working.
1706960
You probably had the same issue I had. Outdated firmware. I believe that amazon has a batch of these that have old version one software. Call pocketfinder and they will try to push an update out to you. If this fails they may send you a new unit. I purchased the device because I took my 3yo to Disneyland for his bday earlier this month. After getting offf the plane...still didnt work. After discovering my issue via email and phone calls to their support, i recieved constant communications from their support teams. After not being able to update my device over the air. They drove to the Disneyland hotel and hand delivered me a new unit. Work with them as they will do their best to help out!
1706961
You probably had the same issue I had. Outdated firmware. I believe that amazon has a batch of these that have old version one software. Call pocketfinder and they will try to push an update out to you. If this fails they may send you a new unit. I purchased the device because I took my 3yo to Disneyland for his bday earlier this month. After getting offf the plane...still didnt work. After discovering my issue via email and phone calls to their support, i recieved constant communications from their support teams. After not being able to update my device over the air. They drove to the Disneyland hotel and hand delivered me a new unit. Work with them as they willdo their best to help out! You probably had the same issue I had. Outdated firmware. I believe that amazon has a batch of these that have old version one software. Call pocketfinder and they will try to push an update out to you. If this fails they may send you a new unit. I purchased the device because I took my 3yo to Disneyland for his bday earlier this month. After getting offf the plane...still didnt work. After discovering my issue via email and phone calls to their support, i recieved constant communications from their support teams. After not being able to update my device over the air. They drove to the... » Read More You probably had the same issue I had. Outdated firmware. I believe that amazon has a batch of these that have old version one software. Call pocketfinder and they will try to push an update out to you. If this fails they may send you a new unit. I purchased the device because I took my 3yo to Disneyland for his bday earlier this month. After getting offf the plane...still didnt work. After discovering my issue via email and phone calls to their support, i recieved constant communications from their support teams. After not being able to update my device over the air. They drove to the Disneyland hotel and hand delivered me a new unit. Work with them as they willdo their best to help out! « Show Less
1706962
Are you trying to locate them by computer or by iPhone? My son told me I have to "turn it on". I do this by tapping on the avatar to boot it up.
1706963
I would recommend emailing them instead of calling (service@pocketfinder.com). They got back to me within 24 hours when I emailed.
1706964
Mine did not work and they would not reimburse me the monthly fee. I was never able to use the device.
1706965
I don't work for the company so I can't help you. Try calling the customer service number on their website. Good luck!
2045477
I wish I could help you. I have the same problem and have not been able to find help on-line. I reset it a couple times but that did not solve the problem. Fitbit has a phone number but all I get is a recorded message 1 877 623 4997. Good luck!
1256142
If your product doesnt work, email who you got it from request a replacement or total refund including shipping and handeling. We are going to be buying a bigger one our boys love ours so really hope yours gets to working or you try a new one!
901183
Not sure if amazon backs up warranty but a friend of mine lost hers as it came un clipped from her arm. She called fitbit company and they sent her a new one the same week. I'd call fitbit they would have you in system since your dashboard syncs daily.
1310957
Mine never would recognize them. I ended up fighting with them for a refund. They said try it 5 times and it would work. I tried 25 with nothing. I wouldn't reccommend this product to anyone.
702195
I wish. Same thing happened to me. If you get them, let us know where you found them.
1089697
Mine,too. I bought another one. I complained to the service ,but got no response. you should make a complain.
1739941
Hi Clara, I have lost mine too! I am still working on "finding" it if I can't my techy son is home for Easter Sunday so I will set him the task and let you know. Jane in Devon
11684
Sorry wish I could help. I brought 2....one stop working so I got a refund & the other I forgot the password so it won't let me in & im trying figure out how to do a factory reset. Nothing in the owner Manuel.
1321227
I don't know, and I'm in the same situation. It's been so long that I don't remember if I've ever taken the time to contact Targus. I kept hoping the thing would turn up. (Temote was borrowed by someone else in our organization and returned without receiver).
1687792
I bought it as a factury unblocked device and it wasnt. So I wouldnt trust in this seller. I hope Amazon do something about it in order to protect the custummers. I had already sent messages to the seller and Amazon and never had a repply. I
1204347
Call Pocketfinder. Your device must be missing some scripts. I had one like that. Unfortunately pocket finder is not open on weekends. Go ahead and charge the device so it's ready when you call them on Monday.
1557669
I don't see a place on their website but you could probably contact them directly. The company name is Smart Gear
2126258
You should contact the company you bought them from. I think you should be able to get a free replacement. I bought 3 of these and none of the kids are having trouble with them. They love them.
1348369
The answer is...it depends. If your daughter is wearing the tracking device on her person (and it remains charged) then, yes, the customer service people at Pocketfinder.com will likely be able to work with authorities to track her and find her. But if she is not wearing the device, or if it loses it's charge, then I would expect they would be able to tell you where it was when it was last "locatable" but probably not after that point. Really, this is a question you should pose directly to Pocketfinder.com customer service folks as, from what I understand, they have helped find missing people who were wearing their device. Hope this helps! And in response to JA's comment about how poorly his experience was with the customer service folks, let me add that I also was VERY frustrated initially as I could not get in touch with anyone. However, I recently was called by the company who apologized. They were in a transition with their CSR center and was unaware that the phone was not working, etc until they received emails by upset customers (I was one of them). These issues are now corrected and frankly, I wouldn't be sleeping these last two months without this device on my daughter. She is trekking across Europe for 2 months and I would have lost my mind not knowing where she was at any given time.
1963565
I have bought two also. Mine last month and then one for my husband a couple of weeks later. Mine is totally defective. I have replaced batteries and did the updates. It dies every day and doesn't track me. So disappointing!
1986666
Yep, when you find out I'd like to know as well. I called Basecamp and they just sent me another one... so now I have two that don't work. :)