i have had this for almost 4 years and it SMELLS. I have cleaned it SO well and it still REEKS. Is there some secret place I am not cleaning?help
1691986
You do need to hose it out really well. Look for those nooks and crannies. There always seems to be that little more to get. I use Simple Green during the hose down and follow up with Nature's Miracle. If you let it get caked on the sides before cleaning, it will be a problem. If cleaning before it gets chunky or changing the drawer a few times a week is not the issue, then perhaps it is the litter? The only smell issue I have had in 2 years is right after my cats drop a gift. They have a talent.
1249759
After a while if you use your container for other than hot water it does leave an odor. I wash it with hot soapy water and rinse well. I then fill with vinegar and water and I just let it soak over night. This seems to do the trick for me.
23322
It goes away after some time. Ours no longer smells but it was a few months time before that happened. If you have a garage you could place it in to air it out for awhile or place it outside if you live in a warmer weather state.
1842884
My wife uses it EVERY day and trustme if it had a smell it would be gone. Now being made out of plastic and new it probably would have to have some sort of new smell when new. Take it out of package and let it sit for a week you should be good to go ,and by the way she loves it.
1699906
I have had mines for 3 months. not sure how after it is on per day. as i have 2 cats and it is on cat mode and it is always clean when i walk past it and have not smelt any smells from the unit.
1230195
Its a dreadful kerosene/diesel smell. We left it outside all winter and all summer. I doused it in febreeze and hosed it down. Everything that touches it stinks. After about 9 months in the sun, rain and winter it smells less, but if we leave it in the car on a hot summer day the smell comes back in full force. Best of luck
1893793
I bought this unit about 6 months ago, I use it every other day (6-8 hours at a time). There has never been any smell coming from the unit. I recommend that you exchange it.
823932
If you mean the seal around the lid. Mine does not smell. Of course I've used mine many times, but I never noticed that before I used it. Maybe try washing in hot soapy water and let it dry and see if it still smells. Good Luck. Deo
1086777
I just rinse it out weekly with a soap and water, works fine for me. I haven't had an issue with odor
591891
I have had mine for almost a year. I run it constantly and I gave never experienced any strange smells while it runs.
2002710
I would send it back and ask them to replace it, but call first. I just smelled mine and I wouldn't call it good smelling either....
1515781
Mine arrived without any smell. I suggest contacting the manufacturer to ask for advice. Alternatively, try using a white vinegar and water solution to clean it out.
1474797
mine had an odor that disappeared in a few hours. try using some mild soap and water and air dry
902345
I've had mine since 2009, and it has never smelled. There are some tub cleaning products you can use, and I have heard that running it on sanitize with some electric dishwasher detergent works as well. Might want to try running it empty with a couple of cups of baking soda on the sanitize cycle and see. That is good practice for all washers annually just to clean the accumulations on the outside of the tub.
1835770
Hello Mike, no, we've had the heater for 3 years now and have not had any unpleasant odor coming from it at all, we're running LP gas on it and if you're running Natural gas, you might want to check with your gas company. I hope this helps??
1508682
Personally, I would exchange it. When I first opened the package, mine had zero smell to it. Absolutely none. Which is exactly what we're paying so much extra money for, right?! I would assume there's something wrong with yours. I absolutely love mine.
1357159
I haven't experience this. It seems to be cleanable, and I haven't had any smell problems. I did purchase a small air filtered I installed to help when they have bigger messes.