Looks like, judging from the reviews, that the pump seem to have quality issue. Is there a plan to upgrade or change the pump so it'll last longer? Only thing preventing me from purchasing this unit right now is the issue with the pump...
1182549
I am not going to but another one . They did not he true. To pumping. The pump kept breaking. Great concept. Poor qui laity
2130018
Frankly I have had three of these so far and they are not constructed well. The pump runs okay but the unit leaks water and air out of the black shaft where it goes into the neck. I notified the manufacturer and they were nice enough to send me a replacement leaky pump. Someday I might find the time to rebuild it and seal it properly. Guess storage is irrelevant if it hardly works.
708965
Make sure the cap is on tight. If it's still under warranty they will make it right. Other than that the pump has went out, no way to fix it. That's what happened to ours. As luck would have it, ours was out of warranty! I think they should put better pumps in there machines. Good luck.
1832348
I add water every day because the top of the fountain may appear full, but could actually be low in the bottom. The day mine started making a noise, I opened it up and there was only about an inch of water in it, but top looked full. This is probably how others had the pump burn out on theirs, or seemed too noisy. Just a heads up....
983001
Mine is working great! If you maintain the pump, like winterizing it, should work for several years,,,
1667265
Not sure who you bought this from since this is a general forum. The pump must be cleaned on a weekly basis depending on the number of pets you have. You can review a nice video of how to do that here: https://www.youtube.com/watch?v=TYyTFv_u3Sw
2234809
Read an article claiming it is not fixed.... I guess I'll wait for the reviews. Like you said, everyone came out with new models, but out of the bunch, this one caught my attention. (most bang for the buck, easily)
519975
Mike, had this issue once with my old pump, I accidentally switched the L1 and L2 wires. Mark them first ( for the future) and swap them. I also heard to make sure the internal ground and the external copper ground is attached as well. Hope this helps, once you dial in the timers this pump is pretty awesome.
674581
A faulty sensor or a small hole in the diaphragm, sorry not much help. You almost would need to out a pressure gauge on the line to see if it is true pressure drop triggering the cycle or a bleed in the system back through the pump. Crud or a hole interfearing with the actual pump assembly (not the motor). Aren't these things fun!
1715592
I aven't ot a clue! I wondered te same thing. I guess we will just have to contact the seller, huh. I find that the pump intake clogs up frequently. Calls for a lot of cleaning. I love it though.
153394
I am not sure ... Actually I disappointed because my pump of which I have only had for about a month is now working properly !
1091087
Mine is quite new. I don't have a flow issue at all. I do know that the style of an old farm pump dictates a lower than normal flow. As it is not aerated, the pure water flow if faster would be quite messy. I have read on other review sites that had a similar complaint and the solution was to remove or punch a hole through the screen at the flex hose inlet on the hot side will help the hot side. It was felt that the screen holes were restricting under expansion from the heat. Please note that by opening the screen, you are allowing any potential solids that could be lurking in your pipes to enter the valve and cause leaks and/or damage. To sum it up. I happen to like the lower flow as it does look like a cool old pump. Good luck, Al
386686
Gee...sounds like a faulty product. Shouldn't do that. Try a tiny bit of cooking oil on the gasket that is on the pump and see if it's just a dry gasket. If that doesn't do it...return it.
1684510
I had the same problem this year. Look on your tube and there are videos on how to clean it out and get it running again. the isnt much to the pump so its pretty easy to fix without having to buy anything.
379233
I returned mine because unfortunately, the kitty I bought it for passed away. But I did have it assembled and running. I DO remember in the directions that it said you should take the pump apart to clean it periodically so the unit will last longer. There isn't much to the pump though, it's probably only about 2" square, so shouldn't be a big deal. It shows you how to do it in the flyer I think.
1612632
I've used this product for years, about 4 per year and have only had issues with the pump once. My solution is to buy another and save the pumps which work so you'll always have a backup.
737230
my suggestions: clean it, especially if you have not been doing that regularly (see owner's manual). pump has a 1 year warranty if you keep it clean; replacement is available at: https://www.pioneerpet.com/product/3026a-12v-pump-transformer-for-ceramic-and-ss-fountains/