How can I get the battery replaced? I never saw any improvement with this battery, perhaps it's defective
1715808
I wrote the company an email and they actually wrote me back on how to return the product. This was great since I was a month over the six month warranty provided.
1959249
I have two of the batteries and have had no problems. I suspect your battery is defective and should be returned for a replacement.
1834177
Not sure,but I need a new battery. Do you or anyone else know where I can get a battery
1619133
Bring the burned out battery to any electronics store and just let the sales rep know that that one is burnt out and that you want the same battery. The battery on my model is still good.
1828133
Nothing had happened to mine but in that instance what you mean with return window, amazon? But anyways the battery is in warranty but I think you should contact manufacturer to look out for the problems and fix it
2259127
in fact if battery sustituo exactly the above, but the battery does not work, no holds charge or for 5 min of work, but not how to make a warranty as i am in mexico, me think provider should send a new product that works
1614096
It has been awhile, but initial charge of 40 hours is too much. You have a defective product. Possibly a bad battery.
2195006
Did you purchase the correct battery? I bought this one because it was exactly the same one the was in my laptop. I have had no problem with it at all. I kind of agree with the other person that you might have the wrong battery.
933277
to speculate it appears your battery is defective.Hopefully,it is still under warrant
538013
I'm sorry, I don't know for sure :( I'm sure you tried to replace the battery? I would just try contacting them and see what they might offer to do. Sorry I'm not much help. Good Luck !
2075386
I guess that's possible, I have had no issues at all with mine. I believe if you go on their website or call them, you can order a new battery.
490416
I am not the seller for this battery. I have purchased this battery once before in the past. I will be getting a larger battery as I already need to replace mine. Sorry I couldn't help much more than that!
1611459
No the battery does not work and shows that it is defective and needs to be replaced. Find another battery that works.
1356786
It is a built in Lithium battery. So, I'm assuming no way to replace it.They are asking me to assume the charge of shipping and send a $9.95 check for possible repairs because mine stopped working.That would probably be what you would need to do if yours needed a new battery. Since I've had mine less than 6 months I'm not a happy camper.Probably will not send it back. (This is their idea of a guarantee, I guess.)
2195011
Is it possible the battery is not charged? The instructions suggest it is necessaryto discharge fully then recharge. It may be it came discharged, and must be on charge to be recognized, I bought an inexpensive battery and it lasted aboutthree days, then began indicating it should be replaced. The only other possibilitywould be an incorrect battery?Best regards,Sammy
871946
Does another battery display the same error? If not then the battery is defective also have You discharged the battery fully and then attempted to recharge. Just fully discharge the battery and then try to recharge, if it won't recharge then return the battery- These batteries are not cheap to buy and if You bought one cheaply then that might be your answer. The one I bought holds a charge for nearly 8 hours but it is an original and pricey- Follow the numbers exactly when purchasing and You won't be disappointed.
1074688
I understand your problem, but as I have not had a similar experience, I can only theorize as to a solution. It sounds as though you may have a defective or worn out battery; like any other battery, this one may last only so long. If this is the case and there is a warranty on the battery, you may be able to obtain a replacement by contacting the manufacturer. It's either that or purchase a new battery. Sorry.