If won't charge do I return unit or am I able to change batteries?
1699341
They are easy to change and you can buy them from Amazon. Just search your model number.
1699342
You can buy batteries and change them. It is pretty easy, unless you are within the warranty period I don't think any store will take it back
1699343
Try removing battery and replacing it. If still no charge, yes, replacing the battery was worth it for us after several years of hard use.
459764
I do not believe you can replace the battery. I contacted the seller of mine about this and got conflicting info. They lastly told me to pry off the back to replace the battery which I believe will break the unit if attempted. My 2 still work so I have not tried it yet.
1622703
I would immediately send it back. It has to be defective. My two batteries work just fine. They take the charge and hold it until you are ready to use them. Sorry to hear you had trouble. These are hi-tech units and I do suppose that they are a little temperamental.
264023
I would send it back if you can. I purchased same item and one battery will not charge and the other battery was dead out of the box and Amazon doesn't pay any attention to these messages or I would have heard from them from a previous message.
1636999
You don't. It's a recharging unit. When it no longer charges you throw it away and get a new one. My last one lasted two years.
838717
You charge it by plugging into your computer. There is no battery to change. Mine lasts a LONG time before needing to charge and it doesn't seem to take very long to get fully charged. So if yours doesn't work after charging a few hours then it is defective.
209648
Well most likely like many mechanical products they tend to no longer work. Should it charge? Yes. It sounds as if you just got a bad one. Depending on the return policy you may be able to return it. If not it will make a nice paperweight.
2152950
It worked to replaced battery, at least if it doesn't work for you, you should be able to return it
1356785
It is a built in Lithium battery. So, I'm assuming no way to replace it. They are asking me to assume the charge of shipping and send a $9.95 check for possible repairs because mine stopped working. That would probably be what you would need to do if yours needed a new battery. Since I've had mine less than 6 months I'm not a happy camper. Probably will not send it back. (This is their idea of a guarantee, I guess.)
1961458
Without knowing the state of your battery it would be hard to say. Try the recondition button to see if you can get the battery to work, press the large button until recond light is lit. It takes a while to recondition the battery. Modern battery chargers will not charge bad batteries. If you started with a dead battery, then recondition may help. If the battery was okay then you have a bad unit. I would try it on a good battery before sending it back
917596
I had trouble with mine not charging as well. Contact the seller and exchange it.
1050639
Try flipping the battery over and charge it "upside-down". I had to write to the seller at first because my battery wouldn't initially charge.
1990679
I no longer have my unit, but if I remember correctly, the battery is NOT user-serviceable. At least that is what the instruction manual stated.
2046883
well i would try to fix it myself first by checking all the batteries, check for water in unit etc etc. if all else fails you should let amazon know about this problem see if they will exchange if not move on..
211757
The package states "self recharging battery", but nothing in the package insert indicates it is replaceable. There also does not appear to be an easy way to open the unit. Try to contact the manufacturer and let me know what you find out.
698118
Not sure if first email came through. Undo screw on the side of unit and you should be able to change the batteries
1356786
It is a built in Lithium battery. So, I'm assuming no way to replace it.They are asking me to assume the charge of shipping and send a $9.95 check for possible repairs because mine stopped working.That would probably be what you would need to do if yours needed a new battery. Since I've had mine less than 6 months I'm not a happy camper.Probably will not send it back. (This is their idea of a guarantee, I guess.)