Is the design on the bottle supposed to be all scrunched up looking or did I get a dud?
1717265
It is a little "scrunched up," but it doesn't affect performance. I'm very pleased with it.
1717266
Mine appeared to be "scrunched up" as well. I think that is the design of some of the bottles as I bought a couple of them and different designs look different.
1717267
They all look like that. The design is the insulation. I like the way it looks and it works pretty well.
1717268
Mine looks like scrunched up tin foil almost, it's cooler than a regular print anyway
1717269
It's basically an insulated bag in a plastic bottle. The same as the one I got. Try it out, it works pretty well for what it costs.
2072534
If it doesn't have a pump it might just be the old packaging. Mine is real. There are pictures you can see online comparing fake ones, it's mostly the font on the labels that give it away.
690599
I questioned that also, the reply was no! It was suggested I buythe one with crystalline. Almost finished my first bottle, sometimes I see a lot more color. I'm not there yet, stilloptimistic though. Wish you all luck!
564392
Hey Mendoza, yes. They do look a little waive but the outsides are completely smooth. It must be on the insides. The inside of the bottles are a little lopsided too but that is internal. You can notice the bottoms in the picture and how they slant a little but for the price you cant beat it.
1770482
Something must be wrong with it, I've never had any bad tastes with any of the bottles that I've purchased.Maybe contact seller about a replacement.
962023
it is not normal at all. Also I hope the first bottle was full because mine was not and I sent it back.
7803
Mine just arrived. The code that is suppose to be inside the top cover was ripped out of BOTH boxes. BOTH bottles do not look like the one I first purchased from Macy's. It does not smell the same. I hope Amazon or Tuccini will allow me to return them.
445513
I ordered a bottle directly from the manufacturer (which by the way sells it much cheaper than here on amazon) and it too was a blackish-brown, lumpy and wouldn't even pour. I contacted the manufacturer who said it was definitely NOT supposed to be like that. They shipped me a new bottle and I sent them the old one back. This conditioner is ~supposed~ to have a medium dark-brown colour, but it's definitely supposed to be pourable. If you can't pour it from the bottle - send it back and get another.
1386262
I haven't refilled yet but I know in the instructions it is very specific about not turning the bottle upside down...I wonder if there is an air bubble in there or if something is clogged? Send it back to Amazon before the warranty is up...I have made the mistake on waiting on other products and I was out of luck.
1873929
I hadn't thought to check as I still had some Sublime left and this was my back-up. The bottle is different than the one I bought from Nordstrom's. It was roundish. This one is a Joy bottle but with Sublime written on it. I also checked the bottom and the info was put on with a printed plastic vs my Joy and Sublime have white print on the bottom. Also the top with the JP has a strange circle around it. Last, I tried the smell test. It could be after finding all these differences but the new stuff seems to have a slight, subtle sharpness. Guess I'll stick to Nordstrom's after this.
170149
There was some powder residue on my bottle, but not nearly as much as yours is. It's possible that a few of the capsules were crushed en-route. I would exchange it.
1700434
This does not sound right at all. Mine is like a very soft gel--goes on skin like silk. I do manipulate it around in the tube before using to make sure all is mixed well. You might try that.
2062668
It is supposed to be an amber/brown color (or at least it is from my doctor). However, I ordered 2 on line, one was the nice amber/brown color BUT the one I just opened this morning appears to have been diluted to a clear/yellowish color. The smell is also different and the top came off easily WITH the plastic still on the bottle. It is also supposed to come boxed IN a box with a paper insert. Don't think I will be ordering on-line again....
1621048
I have similar experience, I think cause it a soft bag and one or two ounce liquid is a little light. Maybe we should trust more on bottle when small-sizes.
2142570
It sounds like you have a defective bottle. It should easily squeeze out of the bottle.
1930809
Dara, We are aware of the label issue and it is being addressed on two fronts. Firstly, the newer labels are all printed larger and in a darker color. There was a small printing issue with a particular run of labels, one of which I guess you have. More importantly, over the next couple of months Xfacio Labs Anti Aging Serum will be transitioning to a brand new and much improved bottle on many fronts. The packaging of these bottles will be in a new box that will be much clearer and better printed. We have went to a great deal of research and expense to do this, and you the customer will be the ultimate beneficiary of it. Our next in the line of Anti Aging Products will be released shortly in this new bottle and packaging followed as soon as possible by the Anti Aging Serum. There is no scam here. If you are unsatisfied, simply notify Amazon and you will get back your money. We have thousands of satisfied customers around the world who utilize our product. I do apologize for the label issue that you or any one else are having, but rest assured that it will be a non issue shortly.
540696
I received the new packaging too. And it made me go the Neocutis' website and search there. And it does show the new blue bottle. I actually find the new look better. The bottle is more oval and a bit bigger making it not topple over easily since I tend to over crowd my medicine cabinet. Also, I feel that the container is more sturdy. In the past, I end up with cracked top cover from the bottle falling over, or from packing it for travel. Other than that the product itself hasnt changed. just fyi