Is this unit designed to work while the battery is not in place? My unit will not work at all since the battery fully discharged.
1704450
Did you ever resolve this? I have just tried to recharge my batteries after long non use - one seems to have fully discharged and unit won't come on. I stated to charge second battery and it too is discharging. I have taken it off charger in case I lose it too. Love to know your outcome.
1379566
Sorry for your problem with the battery install. If the new battery is not defective, sounds like the main unit is defective. I obtained the batteries as a gift for my daughter. She installed the new batteries and selected the option of new batteries installed. Then left the unit in the home dock, charging overnight. Went from running less that 5 min to completing the whole area for approx 50 min never having to go home for a recharge. Runs like new again
1633330
Buying a battery might be a cheap fix. Make sure the charging unit is plugged in and it lights up when the unit is placed in the charger. If the unit is new, send it back.
1914532
Without more info it is hard to know what you are referring to. You should remove the battery and then reinstall to see if the unit resets... I have been using mine since Oct 2013 with no issues.
276442
Have to agree with the other respondent... I did not have any problems with the units. As long as the batteries you are using are fresh, it should just start right up. Otherwise, it sounds like the unit is defective.
251567
I agree. Send it back. Mine has been perfect. Changed the battery once and it works great.
87299
I had the same problem and had to return the battery. I went and purchased a whole new unit. Careful if you order a battery because if you have to return it, Amazon doesn't let you because it is a hazardous item. I went through a lot trying to return it to the vendor. The one I received was also broken. Good luck.
1409022
Hmm, good question. I wonder if the connection to the battery is bad? Maybe it was connected for the first 14 hours and then got jarred loose somehow? I would probably take the battery out and put it back in, making sure that the contacts seem to be clean and touching. If that doesn't do anything, I would call a local battery store and see if they have any way of testing the battery to see if it is good. If there is nothing obvious wrong with the battery, I would probably call the company that installed the unit and see if they have any suggestions. Sorry I couldn't be of more help.
2195011
Is it possible the battery is not charged? The instructions suggest it is necessaryto discharge fully then recharge. It may be it came discharged, and must be on charge to be recognized, I bought an inexpensive battery and it lasted aboutthree days, then began indicating it should be replaced. The only other possibilitywould be an incorrect battery?Best regards,Sammy
1472571
Absolutely not. Unit operates when plugged . Once you unplug ,if turned on ,starts operating using the batteries.
917493
Mine has worked as soon as the batteries were installed: Ensure the batteries are fresh/good, Do they have good contact with the batteries tabs; If they don't, return it for a replacement.
347363
Mine operated perfectly while plugged in. The battery icon kept staying, "consider getting a new battery." I found in previous times, that taking the battery out and wiping the contacts on both the battery and the computer solved the problem.
640898
I have read reviews where it says that it has drained the battery. The instructions that come with the item also references unplugging the unit when not in use.
630064
No. But the company denies there is a problem. If your unit is within the warranty period, they will replace it with another one that drains the battery. Then they deny there is a problem.
961429
Mine unit did not work at all... So I returned it next day ... I don't remember if both units work on batteries or not. Sorry
235859
See if there is a plastic tab that is preventing he battery from making contact. If it has one you may have to pull it out. If it's not that then it's just because the unit is likely defective. It's a super cheaply made unit.
1593635
The customer service rep said you have to remove the battery, turn unit off and let it sit for a while. ( about 5-10 min) it should turn on after that.With that said, I followed the directions perfectly only to come to the conclusion I had a faulty unit.