How do i send it back in for warranty?
1706547
There is a website (NemosinePens.com) and an email in the insert that comes with the pen. I wrote them a brief mail explaining the reasons to use the warranty. They took about 2 weeks, maybe more, to answer with instructions. Then they sent me a new pen.
1706548
I'd suggest asking the distributor, Paramount Goods, in Pittsburgh PA. (412) 455-5685. Or drop them an email at: https://www.xfountainpens.com/default.asp, then follow the links to 'customer support'. They're good folks and very helpful.
2016625
this was asked in the wrong area, instead, click on the seller's name and ask them directly. more than likely they would send you a box to return yours and at the same time send a replacement or they may direct you to the manufacturer's website for them to honor the warranty and then they would likely send you a label that you'd put in a bubble envelope and return to them and they may also go ahead and send out a new one to you. I, myself, have gone through 3 but I think it has more to do with a failing laptop than the power supply and battery. Best of luck.
1691436
Sorry its taken so long to respond. maybe you have already found out but ill tell you what I have. My warranty card says to send a e-mail to their customer service to info@hisgadget.com explain problem an they claim they will contact you. Good Luck in your Quest!
529736
just call them, they are a good company, they will send you a new one, I got mine at no charge. EE
1476697
You can try. They will do everything they can to not honor the warranty--a terrible company! I'd return it to Amazon if you bought it recently.
1428607
Just call them and they will send you a UPS mailing label to return for repair. Great company to work with.
1366488
If you talk to the company they will have you send it back to them and they will look at it and fix it, then send it back to you. They did that for me when I had a problem.
1604203
You should have the warranty certificate - go to the web site and enter the warranty request.
2059012
Call the product support number, ask for brian woodruff and ask for a warranty replacement, as long as you email him the order information he will can get them sent
1309031
Sorry, I bought over a year back. I would call customer service or go to their website.
1414688
Contact Amazon Returns and they will set you up with a pre-printed label to return the failed unit. Before ordering a new one let the supplier see the failed unit first. Maybe it is still under warranty and would be replaced at no cost or maybe it can be repaired. First step is contact Amazon.
2033585
You should be able to return it, mine just went out again after having it 7 months I guess it's better then 3 months try returning it.
1602305
I hope you bought it from a place where you can return it without extra cost to you... because the alternative is to pack it up and ship it to manufacture for fixing... You pay the shipping cost both way... Lousy Company Guarantee policy...
914856
call the company, this happened to mine and they replaced it. It has a one year warranty.
542728
Call the company. They were very good to me when I had a problem. Most likely it is under warranty and so don't wait!
798468
I think you could send it back,if its a factory defect, I would assume they would replace it. Usally problems happen to these in the very begining.
11861
thats happen with me too..i just return it ....thats all u can do,dont try to fix it by ur self ,just send it to seller