I see some small imperfections on the pan. I thought this is scratch-proof. I actually just bought it. Never really used. Is this normal?
1728881
We have a couple of small imperfections in ours. The pan performs beautifully but is NOT scratch proof just non-stick.
1728882
I never noticed any imperfections, and I never use metal utensils on the pan. I've had it for a few months, and it's probably the best I've ever used.
1728883
I don't know. I gave it as a gift to my son & daughter-in-law. All I know is that they say it works great. I don't recall seeing any imperfections on itwhen I got it, though.
1728884
I have a few imperfections, but think my husband used metal utensils. Love the pan!
1728885
One very sm chip on the top edge of the pan. Overlooking it ,because I have loved this brand, the pan is great
1728886
I don't know. I gave it as a gift to my son & daughter-in-law. All I know is that they say it works great. I don't recall seeing any imperfections on it when I got it, though.
555658
I have not had a problem with marks made by pan movement on the surface. I recommend cleaning the cooktop with cleaners made for glass top stoves. I am very pleased with this product. I use it daily.
1456698
Thank you! I had the same problem myself... misplacing the packaging. Could you also provide the care instructions for the pan?
476747
I have used mine numerous times and have yet to have an issue with it. I am in love with these pans!
1102542
The only issue I have had with the coating is when I was running late from work and asked my 14 year old to shred the meat. I should have been more specific because she used 2 metal forks and did it in the pan. Filled with scratches during it's second use. However I have had no further issues with those scratches getting worse. Have seared meat in it a couple times without any issues.
1961582
There isn't a utensil in the world that won't scratch this pan. You might try using pastry paper in the bottom of the pan and remove the pie before cutting it. Otherwise, the scratches are just part of the territory. :-)
382643
I have used it several times on mine....and other cast iron pans...and no, it doesn't scratch it. If it leaves a rust-type stain, just clean it with Barkeepers and it will be perfect! I use Barkeepers on my cooktop all the time and it's amazing. My cooktop is 14 years old and not a scratch
659437
We have had no issues with scratches. I'm not sure what you mean by "full stainless steel", the cooking surface is all stainless, only the lower heat effective area is layered. We have been really happy with this set and believe it will probably be the last pan set we ever buy. It's a huge plus to be cooking on American made cookware made with US steel (minus the lids). Hope this helps.
1713611
First of all, it is a coated, non-stick surface. NEVER use a metal pad to clean it. I soak it with DAWN and use the point of a wood skewer to clean the corners out. I use this pan at least once a week, and it still looks almost brand new. NOTE: If you have scratched the coating by using Brillo, it has lost its non-stick features. You may want to get a new one and clean it differently. I hope this helps.
1827944
It does scratch some, nothing really bad. It comes with grates and I keep them in. I do wish I had gone for the single sink, because large pots fit but they can be snug and that is what causes my scratches.
1573430
It sounds like your pan warped in the middle like my old, less expensive one did. This is a much better quality than the others are. Weighs more and has a different interior surfacing. This one is FLAT and should stay that way, too.
2017782
Nope. I used a no-stick skillet and it just sits there. Now if you pressed down on the insert and dragged it around the surface of the pan, I suppose it could cause scratches.
417403
I've had it since May, and have just recently noticed some scratches, but no dents. The scratches are only noticeable when looking at it closely.
1224145
It is quite easy - do not scratch, wash with hot water and mild soap, dry with soft cloth. Dishwasher not recommended. I am sure they can mail you the user's guide if you contact them - support@ozeri.com Tel: 1-877-299-1296I love this pan, btw! Enjoy yours :)E-
1319940
I also purchased the Surge multi-tool with the black oxidized finish. Mine was not shiny either. It had a somewhat "oily" coating that did seem a little smudged but now after use looks just fine. It definitely should not have come with scratches on it however. I use the multi-tool everyday. It has taken a beating and just keeps on going. To me a few scratches would not have been a huge deal because, as a tool, I know that I will be adding some scratches as my own during use. But if the scratches bother you, I'm sure that would be a good enough reason to return it. Some advice though: do not return it and get something different. This is by far the best multi-tool that I have ever owned! I also purchased the Surge multi-tool with the black oxidized finish. Mine was not shiny either. It had a somewhat "oily" coating that did seem a little smudged but now after use looks just fine. It definitely should not have come with scratches on it however. I use the multi-tool everyday. It has taken a beating and just keeps on going. To me a few scratches would not have been a huge deal because, as a tool, I know that I will be adding some scratches as my own during use. But if the scratches bother you, I'm sure that would be a good enough reason to return it. Some advice... » Read More I also purchased the Surge multi-tool with the black oxidized finish. Mine was not shiny either. It had a somewhat "oily" coating that did seem a little smudged but now after use looks just fine. It definitely should not have come with scratches on it however. I use the multi-tool everyday. It has taken a beating and just keeps on going. To me a few scratches would not have been a huge deal because, as a tool, I know that I will be adding some scratches as my own during use. But if the scratches bother you, I'm sure that would be a good enough reason to return it. Some advice though: do not return it and get something different. This is by far the best multi-tool that I have ever owned! « Show Less
776649
I agree with the others that the non-stick surface seems to be sturdier than the old Teflon coating. I use a wooden spoon with my pan and it doesn't even show any scratching on the surface. I would say that with a little consideration for the surface that you should not have any flaking or other issues associated with Teflon.
28141
I have a glass cook top and have no problem with scratching. The pan stays flat at higher temps. I love it.