Is there any way to purchase a single platform from the company (the top-most one broke off the 2nd day my cats used it)?
1695269
I agree with Karen. I would call the company by phone if possible and tell them what happened. I feel that they would send you the part that was obviously defective. I have had my kitty castle for about 2 months without any problems. My cat loves it. He has slept and played on all levels and enclosures.
1695270
I have 20 lb, 15 lb, and 7 lb cats who chase each other up and down mine and no platform has ever broken. There must of been a defect when you received it. I would contact www.gopetclub.com for more information on how to resolve this issue!
1695271
as per "Go Pet Club"Hello, Please have the customer email us directly at info@gopetclub.com for purchase of replacement parts. Let them know they need to include their model number, F2040 Beige. Thanks.Thanks,Customer ServiceGo Pet Club LLC.www.gopetclub.com
1695272
as per "Go Pet Club" Hello, Please have the customer email us directly at info@gopetclub.com for purchase of replacement parts. Let them know they need to include their model number, F2040 Beige. Thanks. Thanks, Customer Service Go Pet Club LLC. www.gopetclub.com
1695273
That's a very good question and I wondered about it myself. You can contact the manufacturer through Amazon under Your Orders.
637846
I have been asking the same question of amazon's customer service. they keep referring me to the seller or manufacturer.Mine did not come with retail packaging. so i can not contact the maker of this wonderful cat toy.i would like to get 2 more but i really do not want the hassle of unwinding the cord every time i play with my Kittehs.Good Luck
1719384
This is just a set of extra platforms for the cage, not the cage itself. By the way, the cage does come with two platforms of it's own if you purchase that so don't think you have to buy separate platforms if two is enough for your cats. Hope this helped!
892212
I went to the Hasbo website and chatted online with a rep. She suggested holding down the refresh button and holding down the tongue at the same time, but that did not work for me. That was her only solution. She offered to replace it with another Hasbro toy of equal value, not even a guarantee that it will be another Furby. They don't have any more Furby Booms to replace it with. I suggest ordering another one and sending back the broken one. So sad :(
1447844
You should be able to order just the digitizer seperatly... After getting a refund from your broken one of course.. You would think they would send u a new one!
1958189
I run a nonprofit kitty sanctuary. I have 6 of these. When I find one the cats love I buy several. It is glued or screwed very well. They love to scratch the cardboard area. There is no way to replace the board however. But it will last a long time if you don't have dozens of kitties scratching. It is durable and for the price it is one of my favorite purchases. I have it in 5 different colors. I hope this helped. Betsy
1039829
I have tried to research and reach the actual company with no luck. The couch I bought had a broken board so I tried to call them or email and nothing. Finally reached someone at a amazon and tried to have the broken couch replaces in accordance with their warranty. Instead, amazon picked the couches up 3 or 4 weeks ago and I assume I'll get a refund one day. So, I believe you are in the same position and will find them hard to locate and I don't believe you can get parts because I could never locate a website or phone number.
8265
Did you ever hear from the company??? I'm interested in whether or not they even care, because they never contacted me after my cat lost it's toes in the wire of the cage, and they never returned my calls! Thanks!
946731
Yes, I just bought 10 of them, as I had the same problem. They are $0.52 each and you can get them at the Perky Pet website: http://www.birdfeeders.com/store/parts/7103port-r
1085470
I've never seen them sold separately. I bought mine in The Netherlands in a market and they told me that if it ever failed to just bring it back and they would replace the whole thing for free right there. I would maybe just buy another and then you have an extra base and one cover piece?
432827
Go to Www.cozycatfurniture.com. They have great products & good prices. Our 9 cats love their towers & planning on buying one for 15 cats in the barn.
710136
I opened mine this christmas, and unfortunately had two of the same wing. Neither Hasbro or Amazon would provide a replacement part. I had to return for a refund, or in the case of hasbro, another product. Love the ship, so dont want to be without it, so only thing I can hope is I may be able to find someone who has two of the other side, and swap
626588
I have no idea but call Saucer and ask if you can purchase a replacement shelf and pegs. I am sure they would have those.
13695
The sale you are looking at shows only the platform size because that is all that is for sale, just the platforms. Kind of misleading with the cage being the only picture and so large, would be nice if they put in a large pic of the platforms and then a small one of the cage so you could see how they fit.All that said, if you are interested in the cage they do sell it on Amazon and the cage measures 35-1/2-inch length by 22-1/4-inch width by 48-inch height and sells for $160.
81332
The platforms are not that big. The top one is approx. 10x10. My cat is about 14 lbs and will not go in the cubby hole or lay on any of the platforms. I think she's just too big. I might take it apart and make bigger platforms for her to lay on. Sorry, but I really cannot recommend this item until its been re-designed.
1719382
it's just the platforms the cage sold separately I think the plat club has it for the same amount and you could buy it to pieces that would probably be better
729995
I'm sure that if you contacted intex they would be more than happy to sell you another one. However it may be less expensive just to buy a whole new set through amazon.