I received the product however one of the two prongs is a a different shape to the other and does not fit into the outlet. Am I missing something?
1695624
The problem is the clamp sucks and fell and broke a brand new $15 blub. Its all Chinese made crap I have a dozen here in different stages of disrepair I use duck tape to keep them going for my plants
1695625
I didn't have this issue, but my local Home Depot also sell the same thing. Best that you return it.
1695626
I assume one of the prongs is a bit larger (more square)? That is the modern polarity plug and sometimes they will not fit into old outlets. A couple-dollar adapter bought at any hardware store will cure your problem (take fixture with you so hardware store people know what you are talking about) or, you can update the outlet in your home that you want to use, with a new design outlet (not easy for untrained person to do and could be dangerous to try by yourself).
1006473
Prongs being about ½ inch from top edge and about 1 inch in from each side. I have a picture if I can figure out how to upload to this site. I have had it plugged in for over a year with no problems.
1827463
Check that the outlet you're plugging it into isn't flakey, but it shouldn't do that. You might need to send it back.
1810192
I am not certain due to the fact the plug that came with it does not work in a typical outlet so i am currently seeking out a new plug.
943550
I need to return this item-the plug at the end is slightly different than what we need.
1973323
I think you might need an adapter. It's a 2 prong plug I believe, but I haven't pulled the plug since we installed it. Works great in our store!
794856
The plug is 2 prongs, and the one on the left is the larger one. So if your socket goes that way (our does) it'll be right side up.
562763
I just ordered the strip and should get it Thursday. I will let you know then. I have a feeling it is not a right angle plug though.
629705
Mine did not arrive with the wall outlet half of the power cord. It was as pictured ONLY. That said, some people said that it is compatible with the OEM power cord. It is not. I have my OEM Sony power cord which has one round side and one square side. You cannot plug it into this replacement item which is rounded on both sides. It is, however, compatible with similar generic cords, if you just happen to have one lying around. I did. It fit with the power cord from an old LaCie HDD. Now it works, but it would have been nice if they'd told us all that up front.
235611
You should remove the existing socket cover so you have something to screw the outlets into... might be possible to remove the screw from the current outlet and screw this in, but is not designed to be used as such...
1515461
Try another outlet and/ or make sure the handle is in the downward position. If that doesnt work, return to distributer for refnd or replacement.
1561505
They need to remove the first answer!!!! It is incorrect. The prongs are too different sizes it will not work for you if you are seeking something else.
501793
It sounds like someone trying to plug it in didn't have the prongs aligned and just pushed too hard breaking something inside. To repair it will require opening the case and seeing what's broken, likely needing some super glue. Sorry, but since I don't have this I can't see what's inside or broken to say more.
2138289
I was going to check the back but it's screwed into the outlet. I'm sorry, I don't know.
1148862
Mine is not, it fits the standard us outlet. I have ordered four of these in the last year and not had any issues.
527762
Sorry- I really don't know. The plug is 2 pronged with the right side prong being bigger than the left. Good luck!
1603890
Lots of different configurations for 250v outlets. I had to swap mine out to match the one on the heater power cord. Make a paper pattern of the one on the cord, and take it to a hardware store. They should be able to match it up. The swap is easy - switch off the breaker (making sure it's the right breaker!), remove the cover from the receptacle, and make the swap. If you have no experience with electrical outlets, you may want to consider hiring an electrician.