Received this today &amp; it has no protective seal-I can just open the top &amp; the cream is there-I'm a bit scared to use it-is it normal to have no seal?
1727990
You have nothing to fear, I have bought it both in the store and online, and neither had a seal. It's perfectly fine.
1324246
I think you should send it back. First of all, I bought it for $20 less. It is in a tube, not a jar and I returned mine because it made my eyes swell up.
424422
Okay, so I spoke with someone at Phytospecific, explained my hit or miss experience , and informed the of the disparity between the two packages and the drastically different results. She advised one that if the product has a dry crust on the top of the cream portion of the relaxer to NOT use!!! This due to oxidation and it is not advisable to put it in your hair. I told her that if that is the case it should be clearly written on the packaging so that consumer are aware. I've been hearing a lot about people receiving packages that are NOT sealed. DO NOT USE!!!!. I've come to the conclusion that it's best to purchase this product from authorized retailers. Sephora , Ulta, Neiman Marcus,Nordstoms etc. I'm gonna do the same and post my next results here. Hope this helps! Eve
395239
Mine arrived without a seal as well. I used to buy it at Whole Foods, and they also don't have a seal there. I hope that helps :)
680866
Might have been previously opened. You may want to return. The transparent adhesive tape covering the cream should not have been tampered with and should be taut.
1414017
It does not have a rubber seal. But I cant smell the cream that I put in it with the lid on. Hope this helps.
339487
Mine have always come to me with a pull-away-strip (molded thick plastic) lid security seal, and always contains a bunch of "buff" or "cream colored" filled gelatin capsules. It sounds like you've got something entirely different, and you shouldn't consume any of those, until you've had a talk with the manufacturer or seller, to find out what happened. Yours doesn't match with the pictorial description of the product found on Amazon.com. Good Luck.
169696
Just got mine and no security seal on the package or the tube. This is unusual.
110733
I have used this product for about 5 years and I don't recall ever seeing a seal on any of mine. If it is new you should have to pump it at least two or three times before the lotion will come out.
396119
When I got (a larger bottle tho) mine it came with a protective seal. Maybe email the distributor and ask them why there isn't one? Hope this helps!
1583146
Both box and the tube are sealed. The tube has a plastic piece that snaps off to open the lotion, it does not have a foil seal. This is worth the money- the only thing that works for our eczema cutie.
1127805
Hello- it had a seal on top- inside of product- at least mine did. Hope this helps!
1670523
Mine didn't have a seal, and I didn't see any leaks. I didn't have it on during any hard reason though. Hope this helps.
2138852
I honestly don't remember when I got it if it had a seal or not. I'd contact the company if you want to be sure.
109884
I've never had a problem with the cream and have been using it for years. It has never gone bad. I've purchased other products from dermatologist that we're not sealed.
711446
I didn't even think about that --- I've been ordering for awhile now and I don't think any of it was sealed. Might be a question for the manufacturer --- I don't see on the package anywhere that it says it should be sealed but maybe they only do that for human products. think I'll check with NaturVet - thanks
1069953
Looking at it, I haven't even used mine yet, but it looks just like an outer skin and I am sure the company will send you another. It looks like it can be squeezed in the side opening, I am sure. It is not part of the unit and somehow it gets inside this cover. Call them, always the best thing to do when I product is messed up.