I got the x-stand. The left part that you can unscrew to adjust the length is stuck. I just bought it, didn't do anything. What do I do?
1690489
If you can't unscrew and adjust send it back. Customer service through amazon is very good. Just request that you want to return it and an address label should be provided dto you in good time.
1690490
First, contact the manufacturer, and also check the exchange policy. If that fails try WD-40, back-threading and gently re-threading. CJE
1690491
First, contact the manufacturer, and also check the exchange policy. If that fails try WD-40, back-threading and gently re-threading.CJE
1690492
I'd send it back. I've never had any trouble with the one I bought. Worked perfectly then and still does now.
2183342
You got it. As to why it has a smaller hexagon on the other side, I can't really say. It doesn't fit anywhere on the the stand. but over time the middle scree may loosen and you can use that wrench to tighten it.
1983166
We have moved it several times and had no problem. Do you still have the users guide? I think that they cover it in there. Let me know if I can help further. By the way, I am enormously impressed with it's style, function and looks!!
1855599
I had the same problem. If you can't remove it by pulling it as hard as you can. Return the control.If you try to pry it off the control will become damaged. The problem is the clip holding the knob on the stem istoo tight, the hole on the knob needs to be a hair larger
946457
You should be able to tighten that clamp. To do this, first unclamp it, then turn the knob on opposite end of clamp clockwise. Then try clamping it again. You should be able to turn that knob with your hands with it unclamped, if not you can use pliers.
1816910
Hi Helena, I guess theres no trick...too much of muscle power.. I had this problem, i somehow forced it into the base and it is stuck forever now i guess the two side bars went inside the middle one is out...but its locked
462266
Mine was correct too. I do know one side is a bit larger than the other to accomodate the bigger end-have you tried switching the ends?
945090
UGH, I do not know what to say but contact Dupont or send it back if it is defective. If you twisted it off when you received it, I don't understand why it wont go back on. sorry. I have only had good results with them, maybe you got a bum.
273042
Sorry,but mine broke when I tried to adjust it. I was supposed to get a replacement,but it never arrived.
1076767
It may be catching on the red button. Try to rotate the leg until the red button on the one leg appears. Then carefully push it in and try to extend it again. Theproduct is very carefully made so I am assuming "operator error" ;-} [No, I don't have stock in the company - LOL.]
1313686
I had the same problem until my son showed me how to put them together. But, maybe yours is different than mine. I thought I was going to have to buy an adapter but I was trying to put the new extension on first and then the the original on that. I had to add the extension on to the original. Once I put the original first and extension last it worked like it was supposed to. Not saying that will work for you but it did for me.
2129902
You should contact the company; mine doesn't work well but with some tinkering it's okay. It's a pain.
1280653
Stuck Knob Solution here! Hello, I had the same problem and found the perfect solution online (for just $2.99): In order to fix this problem you just need a larger knob which provides the extra leverage needed to (effortlessly) turn the knob. The original knob should come off easily by wiggling and pulling at the same time. The knob is attached to a 1/4'' shaft so any larger knob that fits a 1/4'' shaft will do fine. I used one from radio shack (Model: 274-407), which was 1/4'' shaft and it also contained a micro screw that you can tighten to ensure a snug fit. This knob slightly covers the labels (ALT,VS IAS, etc) but because these values show up on the screen as you tune to them, it's no big deal for me. Btw, I attempted to contact Saitek for a solution and shocker! -No Response.
159093
I've had no problem just pulling the rubber tip off -- I've had to do it twice since the first inch wasn't enough. If it just won't come off, then I suggest you send it back for exchange, or money back.
368824
adam w evans answer seems like a great answer. I didn't have the problem you describe, nor have I had to adjust the screw mentioned.
1540936
mine doesn't adjust, it is set to the tallest. When I try to lower it, nothing moves? Does anyone know why? Thank you
1825275
OK -- it's your fault! I yanked it out and the small end that was stuck did not come out with cord. Dang. Guess I will buy a new one.