My keyboard seems to have died! I have removed and reattached it many times but still nothing. Anyone else had this issue? Shld I buy a new keyboard?
1699801
I had same problem. I took to Micro solf store they were unable to fix and found it was a surface soft ware did not work properly. You can try attached with other surface to check your keyboard if it work. Otherwise your need a new keyboard. Good luck.
1699802
I'm not entirely sure. Try and make sure his surface's settings allow for the keyboard. Maybe restart it? And try cleaning the metal connectors on the keyboard with a qtip and some rubbing alcohol.
1195813
I, like Sandy, am using this keyboard on essentially the same machine. I just plugged it in, and everything worked fine. All buttons seemed to be already configured (email, calculator, etc). It was truly "plug and play".I would suspect a faulty keyboard. Do you possibly have another computer to try it on, or perhaps a friend or neighbor who would let you try it out on their computer? Just a thought...Good luck!
1122586
Hi. Yeah, it's a pain in the butt. SHARKK responded to my review to say that would fix it in the next release, but I'm not sure if they can do a firmware fix for existing models. I would definitely contact SHARKK support to ask how they intend to fix your problem: either a firmware fix or exchange your keyboard for one that works correctly. They seem to be genuinely concerned about providing good support.UPDATE JAN 22, 2014: I received the new version of the case yesterday from SHARKK. I charged the new KB before using it, then had it on for several hours today. I'm happy to report that it has not lost its connection yet. Much improved. Hi. Yeah, it's a pain in the butt. SHARKK responded to my review to say that would fix it in the next release, but I'm not sure if they can do a firmware fix for existing models. I would definitely contact SHARKK support to ask how they intend to fix your problem: either a firmware fix or exchange your keyboard for one that works correctly. They seem to be genuinely concerned about providing good support.UPDATE JAN 22, 2014: I received the new version of the case yesterday from SHARKK. I charged the new KB before using it, then had it on for several hours today. I'm happy to... » Read More Hi. Yeah, it's a pain in the butt. SHARKK responded to my review to say that would fix it in the next release, but I'm not sure if they can do a firmware fix for existing models. I would definitely contact SHARKK support to ask how they intend to fix your problem: either a firmware fix or exchange your keyboard for one that works correctly. They seem to be genuinely concerned about providing good support.UPDATE JAN 22, 2014: I received the new version of the case yesterday from SHARKK. I charged the new KB before using it, then had it on for several hours today. I'm happy to report that it has not lost its connection yet. Much improved. « Show Less
683051
I'm sorry i had the same problem and the keyboard i never got to work.. i really liked the product but not able to use it correctly.
421245
I think you must have an issue with your keyboard. I've had mine for a few weeks now and I use the keyboard all the time, have even left it on overnight and I've not charged it since the initial charge.
1780555
I ended up replacing this keyboard with the expensive Microsoft one instead, because this one just stopped working. I took good care of it and most of the keys just didn't work or I had to push very hard. I know it's really expensive but you might just have to suck it up and pay, see if you can get a deal on here.
1740927
my keyboard has not worked without being plugged into a power source. I have tried contacting customer service. no luck there. I have called and emailed them. I don't even use mine. Happily the seller refunded my money but I am not at all happy with this keyboard. good luck
245358
I know the answer is too late, but I had a similar issue. Started with the Ctrl key, and it then happened to other keys. I contacted Logitech via email about this. The next morning I had a response asking for proof of purchase/receipt. I emailed them my Amazon invoice. The next day I had a return shipping label. It took 5 days M-F to get to them, and another 5 days to get my replacement. I got a brand new keyboard from them. I was expecting a refurbished unit or just have the keys replaced on mine. I was very impressed by the service (honestly, I wasn't expecting such an effortless and pleasant process).
478957
Hey,I've been using mine for a couple of months now, and I haven't experienced the issues you're describing...I'd suggest you try using it with a different PC, and if it still misbehaves, contact Microsoft customer support - the keyboard is probably defective.
183346
Craig-did they solve your issue? My case arrived yesterday and the function key isn't working, wondering if I should scrap it and find a different brand/manufacturer.
1838911
This is day one for me. I have had the keyboard for like 3 hours now and just started using it. The #1 key next to the tilde key is sticking right out of the box. Was hoping someone had a suggestion about the sticking key issue. Otherwise I will have to return this product :-/
2114313
I kindly suggest you take it off and perhaps clean under it. I find it very stranger only one key doesnt work so im inclined to believe there might be something under that key or on the laptop's surface not allowing for it to work. About shipping it back? i would contact the seller. Cheers!
2035154
Mine works fine and the keys havent come lose. Check nearby devices that interfere? Check keyboard battery? Exchange/return it?
1803011
Kent...UPDATE to my Post under C. Watts - I was able to reinstall the keyboard and get the F5 key to work. While the quality of materials is lower on the current generation of keyboards, mine is working fine and the quality is acceptable. As far as spacebar issues and such, I think it's just a break-in period you have to go through. And truthfully, this is the best layout of a keyboard I've ever used. I use it every day, all day long and just would not want to be without the split design.
1512325
D.Cheng reports he found adaptor. I did too. However, keyboard still does not work when connected. Can D.Cheng tell us how he made the keyboard functional???
1688452
As far as I know, this keyboard has been discontinued, so u might want to find another, current keyboard.
725146
I've replaced my keyboard 3 times. Love the keyboards, but some of the keys eventually stick. I have figured at how to remove and clean them (without breaking) and it helps.