I just ordered this unit and I would like one 18,000 but and two 9,000 but units. What do I need to do cause it never asked when i was checking out.
1708223
They called me and asked how many BTU per unit I wanted. But there is NO advantage to getting lower BTU units
1708224
Hello You have to contact the customer service to let them know that you want one 18000 and two 9000 btu inside units, be careful my outside unit broke down after a couple of months, I had to call them several times after many calls they didn't want to take my calls, they sent the spare part after 6 months so it's up to you I don't recommend this company regards
1708225
Unfortunately it doesn't ask you when checking out and this is a packaged "kit" in that everything you need (except tools) comes with the kit. Each of the indoor head units does 12,000BTU maximum. I ordered the 2 head model and how it works is when one demands cooling, it can cool to a maximum of 12K BTU. Note this is an inverter model so in practice it may not use the full 12kBTU. With 2 heads on the 18KBTU outdoor unit both heads can only cool at 9KBTU maximum. The Pioneer people are helpful so you may want to contact them to see what can be done.
1708226
I don't understand the question. From what I understand the triple units are only configured one way.This probably doesn't answer your question but it is the best I can do.
1708227
Email info@highseer.com with your request ASAP. They were very helpful when I ordered. They may even be able to send you different length line sets if the 16' aren't long enough (they're pricey, so best to get it figured out now).
1708228
call the company tomorrow morning before they ship and they will change it. My order got mixed up by them and they eventually sent me an inferior product that I still haven't got jury rigged right. I definitely wouldn't recommend this company. BUYER BEWARE!
1558395
I would ask why there was only 1 in the package. If the ad said 10 then I would ask for a refund. I received all that I ordered with no problem.
693627
Check your order history. They have several different quantities available. If you ordered more than one package, then contact customer service.
164376
Please submit 2 different orders giving you a total of 44 units (30 + 14 = 44 units) That way, you can come up with a total of 44 units / sq. ft. Thank you.
979883
Dan great question! This product is sold as one unit, I made the mistake and pulled the trigger on this and only one arrived and I was so upset for Xmas. I didnt read the whole Ad so that was shame on me!
903296
Barb, as I understood this at the time of purchase, yes you could expand the unit to as many as you would like. I have had this phone for about a year, maybe longer, it works good and the answerer is reliable. Believe you would like it also. When you order just include the number needed.
65954
It sounds like you got a box that was miscounted. I'd follow up with the company. Good luck!
145133
Amazon didnt sell you the unit. You got it from a 3rd party that sells on amazon. Hence this is why you guys cant price match. Always make sure it says IN STOCK AND SOLD BY AMAZON.COM. Under the price.
1742576
They should all open on 000. If two do and one doesn't, it sounds like someone changed the combination. Either try all the possibilities or send it back.
1248699
I ordered this and only received one! There is contradictory info in that table. It's really amazing that Amazon has the technology to solicit info from previous customers but they are not able to answer the question for you. It makes me nervous to act as authority here. Good luck!
752684
I bought "six" for less than the current price listed; they shipped four. I called them and they corrected. If you are in doubt you can call the distributor.
1673311
Dear Marty, you could contact with your order seller and they will advise you how to do. Thanks.
757484
Probably have to contact customer service. I know these types of listings can be annoying.
1099694
You have to use the main unit. But you can blacklist the number at any time. Hope this helps.
1257674
Not sure where you can get extra's unless you contact manufacturer. There is extra one under the unit too.
1014629
I want to order one more keyed as "125", but don't see where I can enter this information to ensure I get similar key'd item.How do I enter my key number with the order?
743348
There's 2 sizes. Maybe they mixed up your order? I would check your amazon statement then call them.