how often does this fail to return to the dock? My XV neato would fail 2 out of 3 times...
1694076
Well, mine XV is 1 out of 5 stopping near the base. This botvac was bought for a friend of mine and it's stuck just once in a month.
1694077
Mine fails 1 of five times, check that doesn't have obstructions near the Dock
1694078
The first few times it failed. It even made it back to within 6 inches and circled around beeping. But we we picked everything up and blocked off the couch and left for 3 days (6 cleaning cycles I suppose) and came back to clean floors and it docked. So if we do our part it does fine.
1694079
Since April 2014, it has only failed once to return to charging station. A couple of times the neato got stuck between a rug and the wall, but that is about it. We recently got a message to remove the debris from the right wheel. There was no debris but the right wheel had a higher rolling resistance that was initiating the message. Neato is sending us a new one to replace the Neato botvac 80 that we purchased new in April 2014.
1694080
Ours makes it back almost every time. About the only time it doesn't is when it accidentally moves the base on the hardwood floor during cleaning. When we had it on carpet, it got back every time.
1694081
I'm sorry, but we've only been using it for about a week. I can say that in the last week, we have had that same issue. I was hoping it was just am issue with the vacuum getting to know its surroundings, but it seems like that may not be it.
289322
i honestly never had that happen....try putting the device on the dock, check their website, i opened the account and its so much easier to manage than calling customer service. if you cant find the answer there, then you might have to call their technical support option.hope that helps!
5679
Have you tried a different Thunderbolt cable? They have tiny circuit boards inside their ends, maybe one has failed? I haven't had any issue with my dock yet after two years of casual use.
1384104
Ananth,I'm curious to know if you get any of the 'device doesn't support charging' or similar errors with your dock adaptor?
2280809
I had the same problem with an older one. If u google the model number & add "parts" after it & it should tell u the part number of the dock Then cut & paste that into google & search. The part is pretty inexpensive & if ur a good DIYer, u should b able to replace it.
794724
I have the same problem. Always running out of battery. Then the dock stopped working, so I am not at all happy. Good luck.
1269047
You are correct. It doesn't I have tried at least 30 times. I am returning mine.
1531366
I've had the Neato XV-11 for only a few days but I have had it clean my house twice. I love it, don't get me wrong, but it doesn't do corners well. But I didn't really expect it to. It tends to stay about 1-2 inches away from anything it thinks is a wall in order to not bang into it when it turns. The videos I saw showed it going right up into the corners, but mine most definitely avoids them; you end up with a small triangle of un-vacuumed space (a couple square inches).The funny thing about the Neato is that even though it's supposed to free up your time and do all the cleaning for you, I still end up watching it the entire time :) I'm sure the novelty will wear off after a while. I've had the Neato XV-11 for only a few days but I have had it clean my house twice. I love it, don't get me wrong, but it doesn't do corners well. But I didn't really expect it to. It tends to stay about 1-2 inches away from anything it thinks is a wall in order to not bang into it when it turns. The videos I saw showed it going right up into the corners, but mine most definitely avoids them; you end up with a small triangle of un-vacuumed space (a couple square inches).The funny thing about the Neato is that even though it's supposed to free up your time and do all the... » Read More I've had the Neato XV-11 for only a few days but I have had it clean my house twice. I love it, don't get me wrong, but it doesn't do corners well. But I didn't really expect it to. It tends to stay about 1-2 inches away from anything it thinks is a wall in order to not bang into it when it turns. The videos I saw showed it going right up into the corners, but mine most definitely avoids them; you end up with a small triangle of un-vacuumed space (a couple square inches).The funny thing about the Neato is that even though it's supposed to free up your time and do all the cleaning for you, I still end up watching it the entire time :) I'm sure the novelty will wear off after a while. « Show Less
1131880
I have 5 stations set up to work that way. The external monitor attaches to the dock. I've never had an issue with it
1786862
This happened to me once, too. It'll come back. I unplugged mine for a while, then tried again (like, the next day) and it was fine. It still occasionally gets stuck in limbo, but it usually only takes a few minutes without power, then plugging it back in. Also, I've noticed it does this less often if I take out the Bluetooth thingy in back. There's a little cover you can remove on the back with a little USB Bluetooth receiver in it. It's tricky to get your fingers in there, but once I pulled this out, my unit started working more reliably.
534511
We went through 4 units with failures in each one. The product is a complete piece of crap. We finally gave up on it altogether. Good luck.
103745
I had a little trouble like you describe. I solved by making sure that the cable connection from the power source was securely seated in the dock. Push it in a little harder. That's what fixed for me.
335854
thanx, been there done that. I've returned two others already. Maby I'll try this one?
2221923
Yup. I find it quite fascinating that the little bugger gets back to the dock to recharge! There is the occasional instance when our Roomba 630 hasn't made it back to the docking station...I suspect that it probably got stuck in a tight space and spent a bit of energy trying to get back out again. But then you just pick it up and put on the docking station to charge. We are very satisfied with the 630. Hope this helps.
1932460
I've had it happen a couple of times and just shut it off and restart it and it always works. I also lubricate them three times a week like they recommend.
1753432
Good luck...my devise worked fine about 4 times then crapped out...guess we both got duds - or maybe the merchandise is just not as good as we had hoped it would be. I will NOT order this again
637966
Thank you. That seems to be the norm. I have a 5 TB i want to dock and cant seem to find anything