i have had problems with the headset as well, i can see the volume go up and down, nothing is muted?
1689010
Me too. Even when the volume is turned down to 0, the device is still note muted
155594
Hi There is no volume or mic adjustment on the headset, so please go to the control panel of your PC to adjust the setting on the outer speaker
172903
Mine is great earpiece volume wise, however no one can hear me with the throat mic. also check volume knob is turned up.
1620603
you can adjust the volume on your headset, the headset does not adjust the volume on other devises.
1591028
I have the same problem. Humming that goes away on mute. I'm plugged into a DSL filter. No cell phone nearby. It's getting so that I don't want to use the phone. I'm looking for a different one to buy. Any suggestions on a telephone headset that doesn't make so much noise?
128886
If that volume control is responding well, as you described, most likely there is another volume control that is muted or turned down on your computer. Try clicking on the speaker icon in the bottom right corner of your screen and try adjusting it. Hope that helps. Jim
2186156
There is a wheel to control the volume and a button to mute as long as you are holding it. Headset works great for me.
784977
First thing I would try is fiddling with the headphone plug in. Try sticking the plug in and pushing towards the edges, and see if the noise changes while you do that. Second it could be noise from the system, try a different audio source too.
1002488
I did have a bit of trouble with mine at first but after I went into sound settings in my OS and updated the settings for the headset to be default and so on and did a reboot, it worked perfect, just make sure you always keep it in the same USB port or you will have to go through it all over again. My sys OS Is Win 7 Pro. Hope this helps.
1967308
I assume you have tried adjusting the dial that controls the balance between the two "ears". If not, that might be the answer. If you have, then you may be plugging into a connector that is not stereo or the headset is defective. Can't think of another option.
2201780
I never had that issue. The background noise is with NC off, as every noise cancelling headsets. Everything looks fine to me so far...
738785
There is no mute functionality on the mic through the headset. Muting has to be done through source controls.
819340
I might be getting noise from having your settings too high. Try turning everything down all the way except the volume and see if it goes away
1925337
I don't have that problem! Maybe the sound software needs updating? or headphones defective?
128885
If that volume control is responding well, as you described, most likely there is another volume control that is muted or turned down on your computer. Try clicking on the speaker icon in the bottom right corner of your screen and try adjusting it. Hope that helps.Jim
2111605
I haven't had this problem other than a con-call with someone who accidentally had muted his mic. All I can suggest is that you check your sound system. It doesn't sound like a problem you are going to be able to fix at your end.
614812
thanks so much for this info. i just got the headset and was starting to worry when there was no response per the manual instructions...