Hello I recently purchased your MarsLG 5-Level Dimmable Touch Switch Desk Lamp & having alot of problems with it staying on the hightest settiing.
1691222
Sorry, but mine works fine. Don't know what the problem could be. Try calling the manufacturer
1691223
Mine seems to go off completely every hour, and yesterday for a while it wouldn't go to the 5th setting.
989875
Dear Terri,For this situation, you just need to contact us by support@taotronics.com with your order ID, we will arrange you to return and then replace a new lamp for you after the return.Best regards,Sunvalleytek
2009407
try clicking on the dimmer switch in front....each click further dims until the lighted time goes off completely ...click again and it should go full on...
1214869
When I removed my old burned out bulb the glass pulled out. When I replace it again (I own 2 of these type desklights) I am going to try pulling the "Base" and not the bulb. BTW: One of the suggestions is to use soft cloth when handling the glass part to prevent the oil from your fingers from tainting the light emission. ALSO .... The base is "Crimped" together and it "Will" pull apart. That also happened to me.
1652263
Check the cable connection to the box. Mine is exceptionally loose and occasionally looses contact completely. Sometimes it's just my "CELL" light that doesn't light up.
374865
Hi Siu K li, I did the test for you on my light. I turned it on for one hour on high and the transformer that plugs into the wall got warm. I am an electronics guy and that is very normal for this type of device. There is nothing for you to worry about with this product, just make sure that you have plenty of space for airflow around the transformer/plug and you will be fine. I love my OXYLED desk lamp... Take care, Steve T.
411410
Not sure why that is happening. Mine come on at the appointed time, and off at the set time. I can just press the cover momentarily and it comes on and stays on. Not sure how much wattage you are trying to illuminate, but that could be a possibility. If you have LED bulbs, I have had problems with them not working with certain switches.
1274183
I purchased my lamp 8 months ago. Works fine most of the time but occasionally it goes off and on by itself even though lamp is off. Sounds like you and I must have lamps with wiring problems, but I have not contacted the shipper. Probably should but I really like the lamp so if I am gone for any period of time, I just unplug it.
1406195
Hello and good day. After calling customer service,I ended up returning it to Toshiba to get fixed. Since then, no problem. I also had a faulty lamp.
1441977
It seems to me that your OxyLED lamp has a problem. I would send it back to be fixed or replaced. I checked mine again and it always starts and stops if I touch it right over the LED in a fast manner. If It were as erratic as yours is I would be dissatisfied for sure. I ordered on of the other mfgr's lamps that you mentioned. I'll see how it compares. As you said it is $20 less expensive which is a good feature too.Vic NettleI am in Tampa Florida, where are you, Yoon?
1846498
I had same problem. Keep pushing the Temp. button until all the lights on top row are lit. The only light on bottom row that is lit will be the 20 degree one. Works great. Hope this helps
999044
I used an electronic dimmer switch and it works like a charm I got mine at Ace Hardware for less than $20. Remember you are controlling the power to the Ballast not the Lamp
1413942
I had the same behavior on a 12 light candelabra. Your problem is likely not with the lights but with the switch. After doing some testing I discovered the problem was actually with the dimmer switch. Even when turned off there was still current being fed to across the circuit. Just enough to dimly illuminate the LED lights. I actually tried three different dimmer switches I purchased about the same time and all three had the same behavior. For now, I have replaced the dimmer switch with a regular single pole on/off switch and that did the took care of the problem, at least for now. I am looking for another dimmer switch product that can be used. I had the same behavior on a 12 light candelabra. Your problem is likely not with the lights but with the switch. After doing some testing I discovered the problem was actually with the dimmer switch. Even when turned off there was still current being fed to across the circuit. Just enough to dimly illuminate the LED lights. I actually tried three different dimmer switches I purchased about the same time and all three had the same behavior. For now, I have replaced the dimmer switch with a regular single pole on/off switch and that did the took care of the problem, at least for now. I am... » Read More I had the same behavior on a 12 light candelabra. Your problem is likely not with the lights but with the switch. After doing some testing I discovered the problem was actually with the dimmer switch. Even when turned off there was still current being fed to across the circuit. Just enough to dimly illuminate the LED lights. I actually tried three different dimmer switches I purchased about the same time and all three had the same behavior. For now, I have replaced the dimmer switch with a regular single pole on/off switch and that did the took care of the problem, at least for now. I am looking for another dimmer switch product that can be used. « Show Less
1995024
You have to pull straight out on it...it takes a ton of force to pull it off. MINE DID NOT DIM ONLY TURNED THE LAMP ON AND OFF...THE DIMMER WAS BROKE..GOOD LUCK
980060
I wish I could be of some help and I'm going to point out the obvious and make sure that they are charged up. One thing that I did discover that that this type of system doesn't like compact fluorescent lamps. I'm guessing that the frequency of the lamp is to close to a harmonic of 144 Hz. I just know that I had trouble syncing until I turned them all out. Wish I could be of more help and good luck.
865364
Mine does the same thing. I unscrewed the bottom cap and the top cap (not the head where the light is) wiped all battery contact surfaces and now it is better but sometimes comes on dim. This would suggest it's a manufacturing problem and not necessarily the switch. However, I wouldn't rule that out as the whole unit is not the best quality I have seen in these types of flashlights. I guess you get what you pay for.
89902
I did. But the touch system (to turn on, brighten and dim) no longer works. I have to plug and unplug to turn on/off and no longer have the dimming feature. I'm not certain that the bulb is the cause.