why do I keep ordering dishes and they are all broken when I get them? And why is the package not marked fragile or glass
1689593
The packaging should, key word is should, preclude the need for marking package fragile or glass. I ordered two sets and there was only one piece broken. Even dishes purchased in stores have broken pieces, but certainly not all of them. Perhaps you should speak with your delivery company/person. Sorry for the extreme inconvenience.
1689594
I ordered from Thomas Pottery as well, a lot of items were broken, & we sent all of them back. We will not do business with companies that do business this way.
1689595
Both sets l ordered arrived without any broken or even chipped. l don't remember if box was marked fragile. I've had the dishes for 9 months & not even one chip so far. l love them!
1689596
My dishes came from a company in Florida(Bealls). I ordered them a couple of years ago. They were very well packed and not one dish was broken or cracked. I'm sorry your experience was different, as they are lovely dishes.
1689597
I ordered 3 sets of these dishes. The plates arrived in good condition. Out of 12 bowls, 9 were cracked, chipped, or broken. I eventually got them replaced but it took time. Now that I have the dishes, I love them.
572302
hope you've checked the reviews, half the people that get this have returned it cause they received it with broken pieces. I'm only responding cause I got an email about it, but I suggest rethinking your purchase.
1118802
Yes. I did have a problem with this order. One of the glass bases was shattered on arrival. They sent me a replacement but they sent a top piece. I notified them and they finally sent another base. Nice product though.
620951
Yes. These dishes have been outstanding. Buy extras! Not because they are fragile but because you'll love 'em
2059040
Couldn't help you on this one Nicole. We ordered the table, waited, waited, and waited. Table arrived at the shippers damaged and sent back. They ordered a second one. We waited, waited and again, waited some more. It never arrived and when we called the shipper, they said they would track it down and get back to us. The next morning, we had an email from Amazon saying the order had been cancelled by the shipper and we would be refunded. Finally found one locally and gave up on the table and Amazon.
1973366
Thanks for asking this! I too bought the non-divided plates and they warped TERRIBLY after washing once. There was a little insert that says just to bend them back if they warp from washing... but that NEVER worked. =( I'm hesitant to try the divided, but I really like them and hope they'll work better. Love the bowls!
1694287
Same happened to me. I called the place that I ordered it from. They had me email pics of the broken table and they sent a new one
2135349
I have had no issue with the packaging. It's fine. They are very nice plates for any occasion. I loved them.
727286
I received mine on approximately 1/30/15 and they were not glass. I received two packages of them so I know it wasn't just a mix-up in the shipping as both were plastic.
918407
The package I ordered was all in tact. Maybe try contacting the seller for a replacement?
568989
I have had four sets of Spode Christmas tree dinnerware sent to Adelaide. There was one breakage in one set of 2 and another breakage in another set of 2, ordered on separate occasions. I could not arrange replacement of the breakages on line, so now have 15 place settings. One set, ordered in early December, 2011 arrived on Christmas Eve, a great surprise. For the second order I allowed 4 weeks to cover shipping, clearance of customs in Sydney and delivery. The settings look great on the table, are dishwasher safe and add to the festive feeling, as I use the sets for all meals in the pre-Christmas period. I recommend purchasing the dinnerware and risking minimal breakage. ET I have had four sets of Spode Christmas tree dinnerware sent to Adelaide. There was one breakage in one set of 2 and another breakage in another set of 2, ordered on separate occasions. I could not arrange replacement of the breakages on line, so now have 15 place settings. One set, ordered in early December, 2011 arrived on Christmas Eve, a great surprise. For the second order I allowed 4 weeks to cover shipping, clearance of customs in Sydney and delivery. The settings look great on the table, are dishwasher safe and add to the festive feeling, as I use the sets for all meals in the... » Read More I have had four sets of Spode Christmas tree dinnerware sent to Adelaide. There was one breakage in one set of 2 and another breakage in another set of 2, ordered on separate occasions. I could not arrange replacement of the breakages on line, so now have 15 place settings. One set, ordered in early December, 2011 arrived on Christmas Eve, a great surprise. For the second order I allowed 4 weeks to cover shipping, clearance of customs in Sydney and delivery. The settings look great on the table, are dishwasher safe and add to the festive feeling, as I use the sets for all meals in the pre-Christmas period. I recommend purchasing the dinnerware and risking minimal breakage. ET « Show Less
1328897
I bought the complete set of these dishes. I loved them but the crazing has been terrible. I called the manufacturer and was told this is normal with earthenware/stoneware. I would never invest in earthenware/stoneware again. This has happened on my dinner plates which are never put it microwave. At first I bought replacements but then decided it was costing too much and bought a different set of dishes.
515982
I contacted the company via email and included a picture of the broken dishes. They sent me a brand new set free of charge.
976261
They're pretty light, but not at all durable. I ordered two sets of these. One in blue, other in white. Both boxes were full of broken pieces!!! I had to return both. And decided not to even reorder these cheap dishes. Good luck
2235896
I also think your product is defective. The plates should close without any gaps. I would send it back and ask for a replacement.
1142348
The bowls are not very shallow - really nice in fact. However, the cups are really fragile - 2 were broken (out of 8) when they were delivered, and I've discovered 2 more are cracked - not sure if that was shipping or just regular use.
868036
The first one that got shipped to me was completely cracked. I'm pretty confident that it's tempered glass, since I was able to dispose of it very safely. The pieces mostly stayed together in big chunks despite being spider-webbed with cracks. BTW, they sent me a new one quickly & at no charge.