Is customer service still really really bad? Does anyone have any current (as of ~ May-June 2007) info about how this is?
340635
I received Aero Grow as a gift for Mother's Day, and love it, as I live in an apartment and do not have access to "land". My basic problem is that the cilantro is NOT growing. I contacted customer service who was extremely courteous, and who mentioned that if there were no sprouts after 4 wks. they would replace the lil' bugger. The bug thing worries me, so I have been keeping a wary eye out for that lil' problem, and will update you accordingly. It is a joy to see the herbs sprout and progress, I planted the Gourmet Herbs and they have all sprouted (except for that obstinate cilantro). :( I think you would enjoy the product immensely! :)
1376134
I agree. Customer service is the worst I have ever experienced. They do not return phone calls when you leave a message. Nor, do they respond to emails. It's hard to imagine that a company that is so inconsiderate of it's customers is still in business. My membership is up this month and I am not going to renew. My device is first generation. I will not be buying a new GPS from SkyCaddie.
145129
Hi Ed, I am calling them right now, so far, I've only heard negative responses from customer service e-mail. This is getting rediculous. I am not ready to give up. I have been watching this set for months now, so I decided to take the plunge. Most respectable electronics dealers have such a price guarantee otherwise most people would just keep waiting.
831621
I had a similar issue with mine. I sent it back for service and it took 4 weeks for them to send it back. Bad service!
506171
I'll tell you right now to stay far away as possible from this company as you can. I bought 2 systems for my 2 retail stores and we are having nothing but problems. Crummy equipment, terrible remote control for the control box, cameras not all that sharp and the customer service? Forget it.
1011353
Same thing happened to me after about 6 months. There is a guarentee and I requested my money back. They would also replace it. THey were excellent about it too.
519659
They have not, but the Customer Service rep I spoke with was very accommodating and gave me the impression this was not the first call pertaining to the same issue. The rep was the one to suggest a full refund, rather than a replacement. I would imagine this is a known issue they're working on, but who really knows.
200264
Good luck! I had the same problem. Here's what happened: I bought two of these, neither of which worked, neither of which the company will stand behind. It is a huge rip-off. Tech support denied me a replacement or upgrade because I hadn't logged in to the program even though my previous calls to tech support were to ask for help in getting the product to work. Catch-22: Product defective --&gt; Can't use or login --&gt; Can't get replacement because not logging in. Go figure.
393458
Same here. Just got a very vague message that if I recently purchased this unit, I should have received an email with the new customer service contact information. I have not received any email. There was another thread on here that had a phone number, 610-385-8080, for a company called Heat For Less. I had to leave a message, however, so we'll see what comes of it.
2259378
WHAT GOOD is a warranty if customer service is horrible - would be nice if they spoke English, as well? Be fore-warned! DON'T LOSE YOUR RECEIPT - they wouldn't even send me a hard copy manual without one!! [My new unit came without a manual!]
2094099
I had the same results when I sent them email; that's why I decided to call them. As far as lying, if I don't get my order in another week, I'll know who did the lying/misinforming. Amazon should realize they have alot of competition and I'm willing to pay a couple extra dollars for better service than this. I'm supposed to get my order by the 17th. I'll drop a line here to let you know what happen, if you like.
1731026
Coby has some of the worst customer service I have personally experienced. They have an automated message that tells you to email them - and then they don't respond to email. Buyer beware!
1868777
I contacted Customer Service. The June 3 date is correct... the rebate is NOT in effect.I doubt they're intentionally trying to trick us; it's probably just a mistake. But, I contacted customer service, and they clearly know about it, so let's see how long it takes them to fix it...
648527
The C310x is nice hardware for the price, but Mio's customer service leaves a bit to be desired. I checked for updates for months, found nothing, then stopped looking for a while. When I finally do check again, I find that I've missed their introductory rate of $15 for the update and they want me to pay a whopping $70 now! That's a third the price of a new one! Bad form, Mio.
1968829
Thank you for your reply. If the company has not corrected the problem then they must not care about their customers. I will not buy it either.
8659
I have not been able to make mine work in the usa even.the company tech said it had a bad lnbf and they would send me a new one.10 days latter still no new lnbf.i called to see where the new part was and they denied they ever had a complaint from me.they denied they ever sold me the equipment,even after I gave them the order reference number.no warrenty and no service,just a polite go to hell.
1782161
That's a recent development - it's been in stock until recently. So, where is the right location to raise this? Apparently not customer service, who punted to the 'product staff', who never responded. I posted here out of frustration. I understand the economics. I also understand the stated Prime policy, which should have precedence. But I'm done with this - I bought some other speakers elsewhere. Amazon Prime is great -almost- all the time, and despite this incident, I still think it is an excellent bargain.