I just got this and it turns off constantly, about every 15 minutes. The tank is full. Anyone experienced this and if so was there a solution?
1697925
If you call the company, they will tell you that the unit needs to be perfectly level in order to function. A table or floor is better than a carpet.
1697926
I had the same problem. I didn't think that leveling was the problem because I have my unit on a wood floor. However, I moved it about six inches from where it was and the problem was solved.
1697927
I just bought this unit in December and I have the exact same problem. I love the unit. It is on my bedroom carpet so I am going to try to put a mat underneath it to see if that helps and I will try to change the water level a bit as another person suggested. My guess is that the water sensor works well and the system needs to be level. Someone else told me to put it up at the highest setting and that may help. I really don't want to have to replace it and its too late to return. It really is an awesome unit. Looks great too
1697928
Based on my experience, the issue is related to how level is you Luma. If it is not level, then it will turn itself off. Try to make it as level as possible and test it again.
1697929
I am looking to buy this product and was looking at reviews and answers to questions before doing so and I agree with another person's answer regarding the question of it turning off by itself.....I have had several different types of humidifiers and it is true that they will shut off on a surface that isn't level, even if sitting on carpet sometimes. If there is the slightest tilt that you may not notice, the humidifier will sense that the tank is empty when it isn't. Just slightly put your hand on top and put a little pressure to one side or the other and see if it comes on.....if it does, then it's not level. This worked for me and then I just made sure that it stayed in that position. I am looking to buy this product and was looking at reviews and answers to questions before doing so and I agree with another person's answer regarding the question of it turning off by itself.....I have had several different types of humidifiers and it is true that they will shut off on a surface that isn't level, even if sitting on carpet sometimes. If there is the slightest tilt that you may not notice, the humidifier will sense that the tank is empty when it isn't. Just slightly put your hand on top and put a little pressure to one side or the other and see if it comes on.....if it... » Read More I am looking to buy this product and was looking at reviews and answers to questions before doing so and I agree with another person's answer regarding the question of it turning off by itself.....I have had several different types of humidifiers and it is true that they will shut off on a surface that isn't level, even if sitting on carpet sometimes. If there is the slightest tilt that you may not notice, the humidifier will sense that the tank is empty when it isn't. Just slightly put your hand on top and put a little pressure to one side or the other and see if it comes on.....if it does, then it's not level. This worked for me and then I just made sure that it stayed in that position. « Show Less
1697930
Instruction sez that after you refil the tank wait about 5 minutes before you turn on unit. I had similar problem it worked.
1697931
i have the same problem! i bought one last year and haven't had a problem with that one. wish i had an answer - but i share the frustration!!
1697932
It's most likely a defective unit, I have one and it works constantly until the tank runs out
1697933
Make certain it sits on a level surface so the water can flow into the unit. If it is not level, it will turn off as if the tank is empty.
1697934
I had the same problem, probably water going from top tank to the bottom one is not fast enough to fill water above the sensor. I was changing level a little bit (adding something very small under the Luma and found the best angle (very small change) and now is working without problems more than 1 year
417875
I have never run it all day. Usually in the evenings when i get home and maybe 3-4 hours if needed. The tank lasts several weeks on low-med. but make sure you turn the propane tank OFF when your not using it. I have 2 units and the one leaks ever so slightly at the connection. So i just turn it off. I am going to see if i can get a new hose connection for it cause it shouldn't be like that.
904586
happened to me too...i contacted the seller and they told me that it usually shuts down if it over-heats and should work after some time...but that never happened to mine so i returned it and got a refund...
1946775
You need to unplug it. That's the same as all pet fountains I've seen. Mine runs 24/7.
1325672
I am on well water and my UN t is operating fine. However, I run the unit until it turns itself off..so water is not sitting in unit. I would recommend you empty the reservoir when not in use.
2262267
Be sure your water level is to top of tank. I used 2 filters in mine for extra clean tank. I also opened top strainer 1/2 open. Mine is so quiet I have to check that it is running. If noise continues I would contact the company for a replacement.
470408
Sorry if this sounds stupid but is the battery fully charged ? Mine did the same thing when I first took it out of the box. When the battery is dead it takes four hrs on the provided charger to bring it up to full charge. If the battery gets warm to the touch take it off the charger for sure. The tank should run for 30 min or so before it needs recharging. Other than that check for loose plugs going to the receiver and battery. to tell you the truth it sounds just like the way it went for me when I took mine straight out of the box and tried to run it on the uncharged battery. Sorry but that's about all i've got . Just the obvious. Good luck.
735627
what part of the unit is the water coming from. turn off the water tank, check all connections. I've had two leaks from defective/broken parts. The company replaced these parts free of charge. If parts are broken and you purchased through Amazon, go to Amazon web site. prior orders, contact supplier. explain problem. When I did this the company emailed me within 24 hours. hope this helps/ good luck/Craig
2277256
My Tank never would work, tried to fix it never got it to work. Its in my closet in it box.Peter,
1745601
The dirty water collection tank is full. Also make sure you clean and wash the filters. If the filters are clogged it will shut down.
2063294
must be a pressure demand. I use mine on a 5 or 7gal tank and it works fine. I have noticed that it automatically cuts off after about 1/2 hour. I like that but didn't see anything stating that this is supposed to happen. I have been pleased with the heater.
1794787
I have left mine running for a while on high and it shut off. I think there is an overheating sensor or maybe even a timer of some sort. The two pre-programmed settings have a set cycle and shut the blender off automatically.
850249
I'm not sure why that happens to you. I know that it turns off when the water is gone. I have three machines and none of them do what you are saying. I would just contact the company.
806532
Had the same issue... it stopped once I changed the water level inside the tank
1548825
This turns itself off when the water runs out so it doesn't run the heating element when there is no water to evaporate. This is a good thing. Nothing to be worried about. I find that a full tank of water lasts one whole night on the high setting (avg. 8 to 9 hrs.) and on the low setting will use only about 2/3 of the tank. You might try the low setting if it really bothers you that it turns itself off. Hope this helps!
864039
No make sure you set the temp up and let it sit in the tank 15 mins before you turn it on.
58050
My personal experience is that when I first fill my tank I have an issue with the torch having very little power. But after using it for a bit, it suddenly takes off and starts working at full power. I have no idea if it is due to a flow regulator or not.