My insert seems to have black particles in it. Is this normal?
1707750
That is not normal. You are going to have to get a new one. I want to say they sent u a dirty one.
1707751
I have read some, not all reviews share the same issue. For me the inserts did not freeze, and whatever color the liquid was, colored the lining/insides and the drink tasted weird..... The company replaced mine, and they work great.
2042688
My gel is clear. I don't think bye to black is normal. I suggest you call the manufacturer and log a quality complaint call.
415700
We just bought ours and washed it for first time tonight. Before packing her first lunch, we noticed the black smudges, mostly in grooves and near edges though also some on flatter portions of the pieces. After scrubbing and scraping, it mostly is coming off. It looks like something burned or remnants from manufacturing (since ours is brand new). I emailed the company for information; we'll see if they replace.
1836244
It may be your machine I have the same one (but I'm fixing to get a new one). It may need to be cleaned with vinegar like the instructions say. I had the same problem but once i did that it was fixed.
1809764
I believe new insert, mine broke. The threads are week they sent me a new one and the same thing happened. Nice pen when working.
1674351
I am quite sure it's the underside; mine is still buried in snow in the back yardWhat I will say is a down-side is that it got mildew in crevices, under the table insert; this is Northern New York, and mildew is not real common here
1484088
Black particles have appeared in the top portion of the Brita where you pour the water. They appear near when it is almost time to change the filter.
1435636
I also noticed blight black spots inside- I assumed it was fibers- did you return yours?
1798014
Just did. You will need to apply some pressure to get them inserted. Just please be sure to align them properly before inserting.
344129
If you kept the materials that were shipped with it, they tell you how to get it replaced. I think you are past the timeline but I am pretty sure that they gave it a 6 month guarantee. Please look again for the inserts and directions that came with it. Sorry to hear you had trouble.
1634548
This happens when it is over-filled. Be cautious when filling and only fill it to the indicated level, and it will return to normal. Happened to me too.
1490040
Thank you for responding. After your answer to me, I looked more carefully at the insert, and found the slits.too. I was all prepared to send it back and be miserable thinking about another sleepless day. Thank you si very much for saving me.
1961370
Well, mine doesn't rock, so it likely is a defect. Maybe you should rinse it and then put something heavy on top for a day or two!
1818923
I do not think I have a fungus problem, but I have noticed some discolored stuff inside my unit. I wipe it out when I change the filter. It is the same color as the copper part of the filter, so I thought it was residue from that. Eek.
1586571
I'd send it back. It could be old, or melted and re-solidified. It's supposed to be creamy, not grainy.
2078701
Mine does the same thing, I ordered another one so I can try to bend it to see if that will straighten it out. It's normal
1900239
I've had 3 T-Fal irons where this happened after around 4 months. I won't by another one again. If you get a good iron sole plate cleaner it will remove the black. Trust me, I've had to do this several times.