Do this product suppose to be smooth and creamy OR lumpy? The container I purchased has a lot of lumps in it. Also had a hole in the bottom (side) of container. Not sure if that has something to do with the reason why it looks the way it does.
1176778
No , it should not be . It should be solid and smooth. I would return it and ask for another one .
1230331
I've never had this happen. I think your container is defective. I would return it.
281857
Lumpy and gross is just the way it is. Shaking it well helps some. But it sure does work!
963568
I'm getting the bubbles too, I was so excited to try out this product, but now I'm frustrated because the bubbles show up each time. Has anyone figured out why this happens? Are there ways to prevent it? I know it's the Gelous because it does not happen when I don't use this product. I'm doing thin coats & I'm not shaking the bottle.
919180
I see I did not completely answer your question about lumps. It is not lumpy, however there are the jade discs so it is not fluffy. Just firm I guess is a way to describe it. There are layers within the pad as well. It is terrific to use. The deep heat is so restorative. Hope this helps you decide to get your own Healing Pad.
948994
Ive bought 6 tubes or more so far from different vendors: dermatologists in CA and TX, various online retailers , and Amazon. It's never grainy. Creamy/not watery and thicker than lotion but still easy to apply. It feels like it provides good sun protection. Did you check the expiration on the end of the backside of the tube? I would return to Amazon
1329267
The first tube I bought was creamy. The second one was more of the "curdled" texture, like they forgot the emulsifier. It didn't smell different or rancid in any way. It was still useable, and had the same moisturizing effect, just a bit harder to apply. It is a little sticky, but I like that this product has all natural ingrediemts unlike so many others on the market. So I was willing to put up with the uneven texture and hope the next tube will be the creamy texture.
2108995
natural is what i got with mine..but ya may have received different filament...the natural looks see through the buttercream would be opaque hope that helps
839477
We got our Fuf about a week before we gave it to our son for Christmas. My husband and I would turn it, flip it and fluff it almost every day for about 7 days. Every day it seemed to loosen up even more. My son loves it and doesn't say anything about feeling lumps but he is also only 11 yrs old. Give it some more time to see if that helps. We love ours and we hope you do too. Hope this helps.
1373036
I have noticed that too, but I'm quite sure it's because it has had time to settle, and the heavier part of the almond butter with the small pieces of nut go to the bottom. Once you stir it up and the tiny pieces get incorporated well into the rest of it, it looks perfectly normal and tastes fine.
1661416
Hi Dee, I'm just seeing this question now. The other comments are correct, there shouldn't be any grittiness. It should be smooth and creamy. Your jar may have been subjected to heat during shipping. Please email me (if you haven't already) and I'll send you a replacement jar right away. KennyCEOChristina Moss Naturals
1253588
It looks and feels the same as the one I buy at Macy's, however, the lid has a little suction or suction-type response when I tighten it fully, then open it. I don't know if that's a known defect in packaging, thus a good reason this batch was discounted, or because of a defect in the product. Cream seems to be working fine, same as store product.
1203639
This product is very hard to get out of the jar...It is very solid...not creamy at all...I tried microwave to soften it..but that really didn't work...it comes in glass jar by the way..I may have received an outdated product...
917499
Close it and shake it up. See if it emulsifies. Mine have always come as a cream. But the one which during a heat wave had a bit of separation.
1931516
I first heard of this from the salon I took my daughter too and it was not clumpy. I wanted to buy but didn't want to pay their price so I found on Amazon and got (2) neither was clumpy it was smooth like a gel so I am not sure why yours is clumpy (that is weird) maybe old not sure. Hope this helps.
1176774
Mine was smooth but when I took the lid off it cracked and chunks of hard plastic went everywhere. I just bagged it to keep it from getting dry. I make creams and as I used my last batch it got clumpy and crumbly but performed just as well.
286004
Good question & I apologize as I should have mentioned it. It's a powder and it shakes out. The powder feels a little slippery, as it has proplyne glycol, silica & oils in it. Be careful, as it has really big holes in the shaker and too much can come out at the same time. It has a star-shaped pattern of holes (pretty cool). I'll post a pic.