One customer said that the Steiff button in the ear was missing on the bear he ordered. Are all the Steiff products supposed to lhave the button, or is it missing more often? I'd like to order a bear as a present but don't want the person getting it to...
1716025
They *are* supposed to have the button. That is the first i've heard of one missing before.
1010122
Tunesia. You can buy Steiff bears made in Germany, you just need to check the tag.
149938
I just got my order and there was only one radio. I talked to online chat and after a while I got a refund to cover the cost of the missing radio. If you have to go through what I did, your email confirmation of your order that shows the picture of the radio and says 2-Pack is going to be your only evidence. Rest assured that when you talk to someone tell them to pull up that very same email order confirmation(they can) so that you both are looking at the same email. Don't let them stiff you like the online chat representative tried to do with me.
804486
Hi There. We never sell items that have been used, so I am not sure what has happened here. I cannot find your order, therefore please could you email me through Amazon so we can sort this out as soon as possible. Thank you Kelly Bella & Bear
728185
Dear Kency, Thank you for your e-mail. We do offer the 16 inch "R" rated bears as in stock/ready to ship. We do not have any 24 inch "R" rated bears at this time. They are on backorder with the manufacturer. Please be aware that the "R" rated bears only speak 5 phrases. The "PG" rated bears speak 12 phrases. Amazon has the wrong information posted on their website for this item. We will contact them and ask them to fix their posting. Please feel free to contact us at any time with any issues as they arise. Thank you for your interest in Entertainment Earth. Sincerely, Edward Haller Client Services Department Manager 1-800-370-2320 1-818-255-0090 1-818-255-0091 (Fax) We're here to help! So, don't hesitate to contact us. For faster assistance, please include your full name, client number, and/or order number in your correspondence. Entertainment Earth, Inc. 61 Moreland Rd Simi Valley, CA 93065 USA CONFIDENTIAL: This correspondence and any attachments are confidential and privileged. If you are not the intended recipient, notify sender immediately. Unauthorized use, copying, disclosure, dissemination, or distribution is strictly prohibited.
1063773
It must be defective because it's a simple press of the ear, you should be able to feel the button. I'd have to look at it again, I think the battery compartment is under the horse.
89042
Mine came to me fine. My 5 yr old nephew has transformed it, and it was as it hould be. You may have just gotten a defective one. Contact the seller to see if they can help you with this matter.
232197
It isn't in your inventory to start with, you have to talk with a Moogle and retrieve it from the mailing system in-game. If you still can't find it you should contact support.
1373321
Kerry...my grandsons have ot complained about any issues..but I don't see them all the time so I can't give you a definitive answer.....but I would say go ahead and get the product if you really think the recipient will like it....you can always return!! Good Luck!!
789688
I got my bear from the Disney story and it didn't come in a box. It might only come in the box from amazon, so if you are giving it as a gift, then i would suggest that you leave it in the box from amazon and wrap it. I doubt Disney would put it in a special box
1080414
My apologies, my grandson lives 1600 miles from me and I have not actually heard it talk. I just know he liked it. I have ordered two more different ones for Christmas where I will be able to see him open them and play with them. Then I can comment more reliably.
373604
Yea, I'm a little pissed. There was no link to the listing, so I couldn't add it to my cart. I sat here with my finger over the button waiting until 5, and the page refreshed and it told me all were taken!!!! Edit: This is not an answer... just a gripe. I didn't realize it was an "answer" box and not a "comment" box.
1442806
They have it in stores at Best Buy. I was in Sunday and played with it. It is still not on their website though. They said they just got it Saturday at the store in Green Bay.
370925
I don't see a year on the bear itself just a tag that is attached to its ear/hat that says sixth edition. I have all 6 of my bears displayed with the tag attached and think it looks fine. Obviously you may have a different personal view on if the tag is suitable for display.
1475350
You must have hit the wrong button. I am just a customer. If you keep hunting around you will find someone to purchase from. I searched on the internet last time and bought them. I did not find them on Amazon.
2006670
Here is the interesting snip that I received from Leatherman<snip>We are working 24/7 to fill obligations in the order they were received.We are not favoring any retailers over others. Original Skeletool ordersshould be fully stocked in the STORES THAT ORDERED THEM by end of Marchand Skeletool CX by April. New orders by May. Amazon.com has receivedorders and will continue to fill backorders as we send them.<snip>Sincerely, Kerry JensenCustomer ServiceLeatherman Tool Group, Inc.
1018865
The one I bought was perfect. Packed in a white Hasbro box plus the Amazon shipping box. I would say they have fixed the problem.