I have tried using this scanner but I keep getting an error message when I try to "get Photo". What am I doing wrong?
1711903
Click on "Get Photos" to reveal three choices...select "Acquire from Film Scanner" and a new window opens...it shows the scanner as the source...select the quality and the folder where you want to save them...if this is the first use, click on "Calibrate" then click on "Acquire". Note: my "Calibrate" button isn
1711904
I wish I could help it has been a long time since I used this product. It just plain quit on me if I remember correctly. The negative scans were not that good.
151275
I had to use an SD card. I didn't find that to be an issue. The scanner worked great, and I did several thousand slides!
106646
I got this device to use as a printer. I haven't noticed any way to use it as a scanner.
964384
I had the same problem. They said go into REG EDIT and delete anything in the registry to do with Neat. That worked as far as installing the program so I could open it on my screen. But the scanner itself hasn't worked yet. It's telling me no drivers loaded. That's where I am right now. I've been messing with this for almost a week now! I really wanted this...was all excited to ditch tons of paper. Now I'm pretty much ready to give up and return it.
1581008
I have had the same problem on a few of the photos I have scanned in. I clean the scanner and also try changing the orientation of the picture that I'm scanning in. Somehow, there is no line after this. Good luck!
1883092
Make sure you put it in a file named Nikon on the card if there is not one make one and then download it to that file then try it again
1876592
The one I bought never worked right, it would not feed the document through. I threw it away. And got a thing called cam scanner for my Android phone. It's the only scanner I've needed in 4 years. No need for Windows and it does ocr and allows me to save as pdf so I can do whatever I want with it all from my phone or tablet.
1697220
I had the same issue until I open a software program and scan it and it appear on that program as a file that I can edit. I advise you to open a program and then use the m.scanner. it works like a normal scanner.
489814
The whole photo processing module of this machine is crap. Instead of futzing with the scanner, insert the photo disc from your camera into the front of HP and go to print from there. This method even lets you break out of the size/format constrictions HP's photo print software force you into it.
1721289
I wish I could answer your question, unfortunately the scanner hasn't worked so I am not using it.
333632
Hi Rena,This is going to be a shot in the dark. There are some computers that are not compatible with some equipment. If you don't see anything in the card, and all your connections are correct, it may be this little scanner is not compatible with your system. I hope this helps
273702
i'm having the same problem. i've been tied up on some other projects and haven'y had time to call for assist. i can get the software to download , but so far haven't been able to get the camera to work right. good luck
223244
I had to have a picture program. It is worth trying anyway, but if you have trouble, the program I used is Picasa, which can be down loaded for free.
982645
I just bought the scanner and there was no software, if you would like to buy my I would sell it to you only used once. Didn't like that you have to edit every pic after you scan.
949933
I don't know. Haven't tried that. But I really doubt it. I have scanned almost 9000 pics so far and still scanning. Love it.
477517
You need to install the Twain driver and unless you use other software then you can use the software that came with the scanner. The driver should have been supplied on a CD or you can download it for the model scanner.
76588
I have not succeeded in doing so, and am no longer using the scanner because of problems in trying to use it. I've gone back to using my previous scanner.