I charged my case for more than 10 hours, but it's not working!! It doesn't turn on when I plug in the Iphone. I think it's broken =(
1701159
I agree and you should return it. Way too long to charge and it is defective.
1701160
Yes it is broken, because this light up instantly when you plug in to outlet or directly to your phone. I'm having trouble sometimes thAt when I am charging it gives me a message "not supported device"
1701161
Even when you hit the power button, there aren't any lights? If not it's not working. They have excellent customer service I am confident they will replace it. My whole family uses this charger and haven't experienced any problems.
1701162
Dont know what to tell you I bought one as a gift for someone else. He did not have a problem.
1701163
Have you tried hitting the power button located in the lower right hand corner right next to the number "25"? Yes, that's a button, it pushes in and *clicks* which turns it on or off. You can turn it off and use your iPhone battery or you can turn it on and recharge your iPhone. While plugged in, pushing the power button to turn the battery case off redirects electricity directly to your iPhone charging it and pushing it again will redirect electricity to charge the case's battery and disconnects from the iPhone. Also, the amount of time that it takes to charge depends on your charger block. If you're using a USB 2.0 port, it's only pushing out 500mA, which will take 8 to 10 hours to charge, while using a 1000mA charging block, which comes standard with the iPhone lightning connector can charge your battery in half that time. It takes 4 to 5 hours to fully charge my battery case using Apple's standard 1000mA charging block.
856105
Thanks everyone. However, I KNEW I where to press to turn it on. My problem was I charged it for 16 hours and when I pressed the button it did NOTHING. I messed around with it and then took the chance on charging it for about 12 more hours. I put it on the charger and smashed it in real hard and now I think it's working. Maybe I didn't have it fully in the charger. It seems weird that it just sits in there with no connection port. We'll see. I appreciate everyone taking the time to try and help. Happy Holidays.
992882
Make sure you are charging from the right port. If that's correct. .make sure it's charged for 24 hrs. ..If not successful. .its faulty. ..assuming that your charging a device has a good battery and the voltage is correct
889529
Try charging it - the keyboard, not the ipad. That happened to me. Let it charge for a few hours and it should start working again.
1493717
Mine turned on right away. Try to give it 2 hours of charging. Otherwise you've got a defected one.
207208
Try powering down your I Pad. I have the same case and it's working fine. I hope this works
220460
Have you tried using your headset, after you unplugged it? Because it doesn't take days to charge it? If its not working then your head phonesare dead. Because my headset did the same thing.
209878
Its either that the charging cable is messed up or the charging connector of the case itself is damage/tampered-some. Im not too sure upon how to fix it.
741745
So, if you have a case it won't charge properly? I have an iPhone 4 with a slim rubber case and am worried that if I buy this product, I'll have to remove my iPhone from the case every time I want to dock it.. would that be the case?
1128247
Try throwing it in the freezer overnight. Then thy re charging. If it still holds no charge. I would return it seller. It probably is defective cell/battery.
324658
it just cannot be charged. It always keep out of power. When I charged it the lights blink all the time. But no power in it and I cannot use it to charge my iphone.
66310
Install the battery the correct direction. The case will light up when the battery is installed correctly. Snap the case over your origional phone. My experience is that the case lights all the time, when charging, when the phone is on, when it rings or a text message OR when it wants to. My battery lasted only 3 days, the case is now in my drawer ((
572839
Yes it it's normal. It takes about 6 hours to get fully charged. But just the battery case and if you have the iphone in the case it may take longer because it charges the iphone first the does the battery case. Mine took around 8 to 9 hours to fully charge both.
1673662
I would suggest charging it a little longer. If it does move after that, then it must be damaged.
887647
I had the same problem! I purchased the Vitality on June 30th and charged it till Monday when I used it for the first time. It ran for about 20 seconds and quit. I put it back on the charger and tried again that night. Nothing! I returned it and bought another Vitality at a different store (hoped theirs would be from another batch). I charged this one for 20 hours before the first use. It worked! When I used it that night it worked less than 2 minutes. I put it back on the charger. This morning. Nothing! This is really getting frustrating. And the packaging really is a pain to open.
1718662
I tried both ways and the case would charge but it's was never able to charge my phone... Sorry if I wasent helpful
1166445
Make sure the case is turned on n the cover stays open. The power button is very sensivite! Mine never chargea fully before the pack battery dies!!