Just purchased and hear something loose/rattling inside top lid(when opened) and also something in unit near where water comes out? Is this normal?
1708879
Mine does that too....I have had it for quite awhile and it works great. I think it has to do with the dispensing system, a "ball" of sorts that goes up and/or down as the water goes up the tube and out the spout.
1492135
No, sounds like something isn't in tight. I've never had a problem with any of mine leaking. Give the company a call
466764
I have a problem with the lid sometimes too. I noticed when I leave the top flap open also when I screw the lid on it doesn't give me that problem as well.
1845602
I _think_ my second unit had water drops in the tank when it arrived. Both units that I have bought (both of which are operating fine and I love) came from the Amazon Warehouse rather than Amazon itself, and were out of their factory packaging, so I expected some abnormality and didn't think much about it.
1534736
If something is loose inside, the rattling is that there's a piece of something rolling around and vibrating in there. You can try shaking it when it's off and see if you hear anything. If you are out of warrenty or return time, just take a screwdriver and open it up, shake out whatever is loose inside, put it back together and see if it helps.
1648630
It sounds like you may be missing the seal. It's a little round white/clearish piece that is between the lid and and the tip up piece.
1148948
I just received my Royal 160MX, and the box was pretty banged up. There's definitely some kind of rattling noise. It's working fine though, but the rattling made me wonder the same thing... if it had arrived broken. So, I guess if you had the same problem and it's still working for you since 2009, I guess it's normal, huh?
783798
I am not sure if it is normal, but mine does make this noise when the lid is open.
1823074
It's noticeable but not the worst I've heard. Putting it up high (be careful, drippage) might block it. We had music and the noise wasn't a problem. Can definitely talk over it.Please be aware that I personally had TERRIBLE dripping problems with mine but perhaps it was a defective item. Best of luck if you purchase!
1925173
Sounds like the coolant has leaked out. Shouldn't be ANY odor and you certainly shouldn't see any liquid. I would ask for a replacement. Definitely hidden freight damage. Tough to prove now and it's awkward and difficult to open in front of UPS or FedEx driver to prove it happened before you received it. Best of luck.
1811864
I don't have this problem. Check if the top inside plate and other removable items on the lid are tightly snapped in.
153542
sounds like there might be some kind of obstruction. Not real sure, I never had any problems with mine. Is the tank sitting on the base properly? I use either R/O or distilled water
491872
No. Mine is not like this. It sounds like you have a defective top. I'm sure they will replace it.
1648147
I have same problem, It is not the lid but the "O" ring. The "O" ring becomes swollen and then makes the lid hard to shut. However I have replaced with a new one and it is still hard to remove and install. I am in the process of trying to trouble shoot this problem so I can share with others what to do.
776001
No, it appears something might be loose inside or not functioning. Return to manufacturer for repair for your safety.
1873091
Hi Barbara, The only place these things will rattle is in the impeller assembly, it sounds like the impeller is not correctly seated in the housing and not making correct magnetic contact with the motor, as a result your impeller isn't turning enough rpms and not drawing water up through your intake. If the water level in your filter has dropped too far you may have lost your prime. Before taking the impeller apart, make sure you manually fill your filter with water, then turn it on and see if it draws water. If it doesn't, don't hesitate to take it to your local pet store and ask them to check the impeller assembly remember, they don't want to lose your business. Good luck. Hi Barbara, The only place these things will rattle is in the impeller assembly, it sounds like the impeller is not correctly seated in the housing and not making correct magnetic contact with the motor, as a result your impeller isn't turning enough rpms and not drawing water up through your intake. If the water level in your filter has dropped too far you may have lost your prime. Before taking the impeller apart, make sure you manually fill your filter with water, then turn it on and see if it draws water. If it doesn't, don't hesitate to take it to your local pet store and ask them to... » Read More Hi Barbara, The only place these things will rattle is in the impeller assembly, it sounds like the impeller is not correctly seated in the housing and not making correct magnetic contact with the motor, as a result your impeller isn't turning enough rpms and not drawing water up through your intake. If the water level in your filter has dropped too far you may have lost your prime. Before taking the impeller apart, make sure you manually fill your filter with water, then turn it on and see if it draws water. If it doesn't, don't hesitate to take it to your local pet store and ask them to check the impeller assembly remember, they don't want to lose your business. Good luck. « Show Less
2079422
hi, can you be a little more specific? I'm not sure what you mean by open close lid. I should be able to help you as I have this, and use it almost daily. Also, is your machine brand new? or did this start happening after some time? are you fully able to lock the unit in place. Once a week, I usually have to clean the locking mechanism, behind it, by removing all 4 screws. This is because juice gets behind there and starts making it sticky and difficult to lock and unlock.