How to get the rubber feet to help it sit on counter? I called 1800-667-9727 but just says "Pls leave message"
1689986
Return the product, the saran wrap is impossible to use, it has to much static, I put mine in the trash can where it belongs
1689987
I have called that number in the past and they call back. So just leave a message or go on their web site.
1689988
I agree with Hankc. Ditto all his comments. It is not useable on the counter, but mounted under cabinets. The plastic is much thinner than others on the market that do sit on the counter and tear off much better with a slicing device for a clean cut. I would not order this unit again and plan to take it down when I run out of wrap.
1689989
I don't use it on the counter. Since you have to tear it off the roll, I think it would not work well on the counter.We mounted ours under the upper cabinets & it works well there.The wrap material takes a little getting used to; it is very thin & tangles easily in your hands.If you tear a piece off & carry it across the room, it will be all stuck to itself & not useable.But, there is a lot of wrap on the roll; we're still using the original roll.
1689990
Have you tried to reach whom you bought the product from? or sending them an email? If not getting any response either way, contact Amazon and let them know your not satisfied with the customer service regarding your product purchased through their site; you can tell them your not the only one that has had this problem, I had the same issue! Well you can take a short cut and minus all the aggravation and go to Home Depot or Lows and purchase the rubber feet for a quick fix until you reach someone at Amazon! Hope this helps a bit. Good luck! :)
1689991
I don't use it on the counter. Since you have to tear it off the roll, I think it would not work well on the counter. We mounted ours under the upper cabinets & it works well there. The wrap material takes a little getting used to; it is very thin & tangles easily in your hands. If you tear a piece off & carry it across the room, it will be all stuck to itself & not useable. But, there is a lot of wrap on the roll; we're still using the original roll.
1689992
Ours hangs under the cabinet and works great! This model is not designed for sitting on the counter, as the wrap pulls from the bottom. I have seen other designs which pull from the top if you want to sit your wrap on the counter.
445503
Remove one of the feet and take it to the hardware store. Ask a sales person for help if you need to. They may have a suitable replacement.
1760883
You should be able to twist the top part counter clock wise. It should then pop up so you can pump it. If that doesn't work, call the company.
1411391
Sorry, I've never had a problem with mine. I think, like Patrick suggests, if you contact the seller they might be able to work something out for you. Good luck!
889342
first put the silver mat, then the blue one. Contact them to send you a new one!
82552
I'm sure the height has diminished since the feet fell off. It's really heavy, but still bounces around on the countertop. Good luck.
1771230
With the instructions there was an 800 number to contact them. I would first try that they could help. I have never had a problem with them
2176616
Ask the seller, or, fill out a form On the amazon customer service site. Depending upon how long You have had the drawer, they may just send a new one.
1103745
Contact the vendor right away. It should be listed under the Seller's information and tell them the problem. You might need to go under Your Account in order to contact the vendor. Also, there is a section on Amazon for Returns & Replacements. That might also be a good place where to start. Hope this helps. Sorry to hear about your issue. I have one and no problems. Love it.
1374879
Mines just unfolded,maybe you had a bad table.Tell them to send you a replacement.
2115876
I received the same problem. Have you tried re-ordering or finding the tray somewhere else? Still no luck on this end.
1404101
I would contact Amazon or Posey to get it replaced. Posey's Toll Free number is available during local business hours M - F (6AM - 5PM PST).1.800.447.6739, press 1
1562957
hi, same thing happened to me. I had to take it the store for them to do it. was afraid I would mess something up. sorry I could not help
1714271
Sorry to hear that. I would contact Amazon. I didn't keep any of Rubbermaids contact info. I've been using mine for months without any issues.
1992076
Well, please make sure that the rubber stopper is securely glued for new orders. I wish you had checked mine before you shipped it. Thanks for your response.PS: You could add a heavier rubber piece or have a molded plastic stopper that has a soft edge to it.
2030577
You might have the tray on the wrong way. Try and turn it around. I had the same problem.
1673311
Dear Marty, you could contact with your order seller and they will advise you how to do. Thanks.