After document scanned, I hit ok and the screen goes black and ready to scan again. Scanned one page numerous times. Same thing
1697218
I have not had that problem. I press scan button, scan, press scan button, and then press OK. Screen goes black and small window opens with options to save, print, etc. Once saved, I can repeat the process with another document. Have not noticed any difficulty.
1697219
The only time I've had any problems was when I had a large or involved document and ran into memory problems.
1697220
I had the same issue until I open a software program and scan it and it appear on that program as a file that I can edit. I advise you to open a program and then use the m.scanner. it works like a normal scanner.
1967791
i'm having those exact problems now...can't scan without cartridges, and can't print black without color cartridges. there MUST be a solution...anyone?
1878502
I just installed it on a windows 8.1 machine. It gave me an error the first time, I just re installed and it worked. Have not created a document with it yet as I don't have anything on there to print with yet.
1197827
For black & white scans in PDF format it scans 30+pages fine. When I switch to color scanning of the same document I usually have to break the scan up into 3 to 4 parts to scan all the documents. I use a PDF converter software to bundle all the pages into one document to make up for this minor issue.
333635
I ran into the same problem when I first used it. I found out that I was scanning the pictures upside down, thankfully I caught it after 5 pictures when I checked. Also, make sure your card is formatted.
1884444
The only thing I can think is to air out the pages or fan them so they don't stick, it also could be the type of paper you are trying to scan, once in a great while this does happen to me but never more than 2 pages at one time on a pile of 15 pages, also make sure the top of the scanner is locked in place tightly sorry I don't have any better ideas... Craig
916604
This can be a reader issue or hard drive. The scanner reader electronics is going bad or the hard drive is locking up. Need to send into Channel master to be repaired.
2276317
The scanner comes with a cleaning pad. You might have dust on the scanner. Try using that. If that don't work I'd reinstall the scanner to your computer or you would h aft to contact newsman for service assistance. But cleaning it would be your best bet to start with
1933509
Well, I wish I could give you a good answer, although we do have Windows 7 professional on our PC, I don't recall having this issue and I'm not very computer/tech savvy. Rebooting the computer might help, or unplug the mouse and plug it in again. I can tell you that the scanner mouse did come in handy recently when I needed to scan several sales receipts.
1045632
I just ran across this today. Trial and error finally yielded a bingo. I had too many files in the root directory of the ScanSnap docs. I created a Mscl folder within my ScanSnap docs tree, then dragged + dropped most files there. This eliminated the disk-full error message, and ScanSnap returned to normal.
1871555
Have not had this happen. When you say "just opened" you mean just out of the box and you have not used it? Have you checked the batteries? Is the microSD card inserted? Go to http://www.vupointsolutions.com/support.php They have a customer service phone no. or you can email them. I love mine. They now make a stand for it. If you scan a lot of photos it sounds good. I have had some problems with blurred photo scans but it's my speed or not doing an even movement with the scanner. Good Luck!
399185
Check the scanner window, for the auto feed area, yo9u have a bit of dirt on it. Maybe some type of liquid paper if you use it, has rubbed off on the site glass. A quick cleaning should fix the problem.
10088
Scanning should be independent from printing so it shouldn't be a problem as long as you are running on Windows 7 or earlier. Window's 8 might be a problem. Hope this helps
1821543
Yes, after you scan a page, the light blinks for a while and during this time you can put another sheet in, and it will add it to the same file. You can do this for as many pages as you wish. Once you wait for the light to stop blinking (or push the button to make it stop blinking) it will scan the next page to a new pdf. Also, after they are scanned, you can use the PaperPort software on your computer to combine or break apart pages within the PDFs easily.
1689523
I'm not sure which scanning software you use but it sounds like a setting inside the program rather than the scanner itself. As an accountant and income tax preparer, I use the scanner with 3 different scanning software programs and haven't run into this problem with any of them.
1339468
Did you ever find out if it would load on Windows 7. I have an Epson Perfection 2450 and upgrade to Win7 and I cannot get it to work. Loved the scanner.
782170
Hi, As much as I've used my scanner it has always only worked when connected to my computer. I have the portable model and I'm not sure how the desktop works.