The 'perch' that brew basket sits on is broken, two little pegs that hold the basket in place. Any ideas?
1590209
I'm sure the company will sell you the replacement piece for a nominal charge...
1590210
The less expensive version does not have that perch. The entire assembly sits on the carafe.
1590211
because I purchased from ebay it will cost $59 plus shipping to send to technivorm. hoping someone kniws where I can purchase one. technivorm says they dont sell it, will only service it.
914731
There is a stop valve that is engaged when the coffee pot is not in place. Perhaps that valve is not properly pushed up when you put the coffee pot in its spot.
211443
I just went and checked mine out. The handles seem to be on there to stay. one end is welded ( or what ever) and the other the rods are curved so I can't pull them out of the basket part. So you got me?
244885
Make sure that your screen shows brew on it. Did you remove the covering on the fitler stick which is located left side of tank?
240896
I would contact the manufacturer. Ours is still solid as a rock and we've had it for almost a year. Perhaps a defect in the construction. From other comments I've read about this bench the seller is prompt and courteous in responding to problems with their product. They may just ship you another one. Worth a try.
1501506
I did happen to me. It is not stuck but rather in a working position. Make sure machine has water container, waste basket installed. Unplug it from the wall, wait few seconds, plug it back in and turn on the machine. Infuser should automatically move back to the right position. You should never try to remove the infuser when machine is powered on.
1142397
Personally , I sent mine back after we ordered the second pot, ours was leaking where the stainless and plastic is put together, not the basket overflowing, took awhile to figure that out, me pot fixed it for about 5 days.... Returned for full refund and bought a brewville, have not had any problems with it
231018
Make sure you get the carafe directly under the basket all the way in. It's a little stiff at first. If it's not all the way in the shut-off valve may not allow the drip/brewing. Otherwise I can't imagine what's wrong.
1725447
It is completly off the telescopic holder and broken and cannot be placed directly on the tabletop. Please advise.PS: I did answer from the phone couple of weeks back but seems like it did not go through.
1868545
You can call the company and tell them it's broken. They have a lifetime warranty. I wouldn't tell them you just moved in ...just tell them the top broke....that's the truth. ..The top is broken.
2257115
I have purchased 3 of these over the pat 2 years (1 online, the other 2 from Walmart) and all came fully assembled. The only part that should come apart is the bottle for refilling. Yours is likely broken.
747966
There is a small tab formed into the inside of the waste bin that engages a safety. It probably broke off when you removed or replaced the shredder from/to the basket. Mine did. Perhaps the seller will send you a new basket?
978537
Thanks! It probably is a design flaw, then.I've attempted to contact Krups and just received a generic reply to ship it to a service center. Too much of a hassle to do that or try to return it for another (not even sure where my receipt is at this point).It's more of a nuisance, not knowing that the thing is almost empty--especially when entertaining guests! Otherwise, it's great! Guess we'll just have to be sure to have a spare keg on hand at all times :)
1071923
There is/was a tab sticking down from the top lid that fits into a hole on the left side. Ours broke off, we found a piece of plastic to put in the hole and them hold down the lid VERY firmly to make it work again.
1383652
check the locking system. Disassemble it and check for pieces of food which may have dried on the edges and interfere with the juicer to be locked tight together also check for the rubber pieces under the legs.
1087891
hmm sounds like it is broken. our cow kettle had no loose parts, still works great...the sound is like a hooo...not a moo. ask seller to send you a replacement. good luck
1183906
Mine was missing the pegs as well. I just contacted customer service and they sent me a new set free of charge.