What do you do if the battery doesn't charge? Purchase a new battery and if so, what kind
1579298
Many OEMs of these don't recommend changing the battery (for liability reasons), yet there are batteries available (and places like batteryspec.com have a search set-up based on brands of these "jump-start" packages where they'll tell you what fits). They are typically AGM sealed batteries and "deep-cycle" since running the inverter or such for a long time is putting it thru a "deep-cycle" of draining, then recharging. Before ordering a new battery, I'd do some tests on the existing one. With it plugged in for charging I'd check the battery voltage (on the jumper cable clamps with them turned on). You should see at least 13.5V or ~14V is better to hint that it is full (but you don't want to see 15V or higher). If it's less than that, it's not really charged and maybe the charger isn't working (which would make me try charging it by another way including from the car before further testing). Once it is charged, then I'd unplug the charger and see what the voltage is, it should drop to ~13V, but not below ~12.7. If the voltage is low, I'd try charging again, but if it instantly shows 14V while charging (and I'd given it at least an hour charge time before) then I'd stop charging and proceed with the test. Next I'd try running something off the battery like a work light (that can run off the inverter or 12V). The battery should drop to ~12.5V instantly while running the light and if you keep it going it should slowly drop like after 5 minutes down to 12.4V, after another 5 minutes 12.3V, etc. If running the light drops the voltage to 12.25V or less instantly and after 5 minutes drops to 12.0V or less, that hints a bad battery. That should tell you if it's really the battery or perhaps other issues (like charging).
131684
Call/email their customer care. They'll replace your defective battery. My battery had same issue.
1050639
Try flipping the battery over and charge it "upside-down". I had to write to the seller at first because my battery wouldn't initially charge.
1955396
I did not experience the problem of the battery not charging. Make sure the battery is seated properly in the computer and make sure you have power to the computer. If it absolutely does not work, contact Amazon and return it.
1085588
probably the battery is defective, contact the manufacturer for a replacement.
1479614
My battery won't charge and sometimes the speakervmode won't work. What do I do?!?
879179
Send it back if batteries are good. Check batteries for charge and in correctly first. Sounds silly but can happen.
641667
The battery might just be fully charged. That was the case with mine.Use the battery a bit then plug it back into the charger. Make sure the charger is plugged into the USB port.
963174
Make sure it's fully charged. We had to let it initially charge for a couple days.
986039
Have you completely charged the battery? Maybe after charging, try to shut down and recheck battery status. I did not have any issues with mine, I just popped mine in and it worked great. It said they had a great support system, I would give Anker a call. Good Luck!
1197268
Interesting, actually mine did not turn on either, however, I just assumed mine was to replace the battery. Which I have not done yet. I have had mine for 6 months or so. Did you change the battery?
1219412
I can't answer this, in my case once I use the charged battery, my charger/battery will not take a new charge, is this a normal problem and should I look for a charger?
2195009
Is it possible the battery is not charged? The instructions suggest it is necessary to discharge fully then recharge. It may be it came discharged, and must be on charge to be recognized, I bought an inexpensive battery and it lasted about three days, then began indicating it should be replaced. The only other possibility would be an incorrect battery? Best regards, Sammy
1427670
If it is a new unit, try a different new battery (as the battery could be defective), followed by a different new unit.If it is an old unit, I would suspect it has failed (i.e. reached its lifetime, say over 5 years), and needs replacement.
1252352
The battery that I installed in my phone was fully charged in about 4 hours. If the battery that you recieved won't charge you might have got a defective one. I would try cleaning the contacts on the battery and your phone and then try to charge it again. If that dosen't work then you will have to return it for replacement. I hope that answers your questions.
871946
Does another battery display the same error? If not then the battery is defective also have You discharged the battery fully and then attempted to recharge. Just fully discharge the battery and then try to recharge, if it won't recharge then return the battery- These batteries are not cheap to buy and if You bought one cheaply then that might be your answer. The one I bought holds a charge for nearly 8 hours but it is an original and pricey- Follow the numbers exactly when purchasing and You won't be disappointed.
463543
Your battery is bad so replace the battery or better yet just buy a new one because the battery is expensive. And keep it charged at all times.