After assembly, this worked okay for a few days, but then the wheel stopped making a full turn. It turns about 320 degrees or so, but then seems to get hung up on something. I loosened the tension nob, but it didn't help at all. Before I take it apart and try to figure it out, does anyone have any advice? After assembly, this worked okay for a few days, but then the wheel stopped making a full turn. It turns about 320 degrees or so, but then seems to get hung up on something. I loosened the tension... » Read More After assembly, this worked okay for a few days, but then the wheel stopped making a full turn. It turns about 320 degrees or so, but then seems to get hung up on something. I loosened the tension nob, but it didn't help at all. Before I take it apart and try to figure it out, does anyone have any advice? « Show Less
1585465
I haven't had such an issue. However, I would advise using every trick in the book available before you open up the casing of the front wheel. It doesn't look it would withstand an open heart operation.I would start by using the pedals in reverse, checking if there are any external obstacles, etc.
1585466
That happened to mine as well. The wire that connects the speedometer (or "4 function on board computer" ) is probably wrapped around the spindle. You have to take the wheel and chain off, then you should see it on the right side. Maybe you can tape the extra wire to the tube to see if that keeps it from getting caught again. When I tried it, it happened a second time. I had to remove the plastic sensor (it doesn't spin like it should, which allows the wire to wrap around the spindle), so now I use it without that feature. It's a design flaw and I'm sure it's the reason they sell it so cheap. The rest of the bike is pretty good though. That happened to mine as well. The wire that connects the speedometer (or "4 function on board computer" ) is probably wrapped around the spindle. You have to take the wheel and chain off, then you should see it on the right side. Maybe you can tape the extra wire to the tube to see if that keeps it from getting caught again. When I tried it, it happened a second time. I had to remove the plastic sensor (it doesn't spin like it should, which allows the wire to wrap around the spindle), so now I use it without that feature. It's a design flaw and I'm sure it's the reason they sell... » Read More That happened to mine as well. The wire that connects the speedometer (or "4 function on board computer" ) is probably wrapped around the spindle. You have to take the wheel and chain off, then you should see it on the right side. Maybe you can tape the extra wire to the tube to see if that keeps it from getting caught again. When I tried it, it happened a second time. I had to remove the plastic sensor (it doesn't spin like it should, which allows the wire to wrap around the spindle), so now I use it without that feature. It's a design flaw and I'm sure it's the reason they sell it so cheap. The rest of the bike is pretty good though. « Show Less
284727
Mine turns fairly lightly with my hand right out of the box. There are detents at each punch finger position, that holds it in position. Push harder. If that doesn't work, try lightly with pliers or another tool to free the wheel. You might have a bad one
457759
I had the same thing happen. I don't recall what the issue was exactly (I was working an had a mechanic frien look at it). Turns out I had to get a new rear wheel assembly (under warranty). The new wheel worked for us. My initial thought was the battery wasn't charged enough, but it was a manufacturing issue. Hope this helps a bit. I would ask for a new wheel. I still have the old one (didn't have to ship it back. Makes me think they are well aware of the issue and don't want it either. Good news is I didn't have to pay to ship it back).
746009
Hi,my small wheels came off also,I got in touch with the maker (Rio Brands) customer service.They sent a replacement right away.Today I went to the beach and on the way home I noticed the other front wheel came off!! It's a very nice cart but the wheels are a real problem!! Good Luck!!!
2253653
I have placed this in a stationary position and don't believe I used the wheels. It is at a second home where I will be next week. Ask me then and I will check. Pat
1329477
I had this problem too. I contacted Britax to get a new wheel and it works much better now!
2282123
Sounds like it may be defective. When I tightened the screw when it needed to be, it didn't spin and just tightened properly. I suggest sending the one you have back and getting another one.
1893592
Aloha! Yikes!!! I haven't had that experience thank goodness. DID You Contact the seller? Hopefully you didn't injure yourself. If the seller does not respond call amazon customer service. I'll make sure I check the wheels our. Mahalo! !!
333377
The wheel is in my storage unit, unfortunately, and I do not want to dig it out to help you. I tried dealing with the company directly. Please try that rather than bothering me about these products.
1301703
I had squeaking that sounded like it was coming from those wheels, but I did some research online and saw some people suggested loosening the screws on the pivot points just a half turn. I did that and the squeaking went away during the next workout (it took a few minutes but it did go away). I guess over-tightening them can cause squeaking where the pieces rub together. That's my experience anyways!
1893589
I never had any problem with the wheel coming off. I did have the wheels on wrong at the beginning and it was easy to fix. I had the wheels on the inside where you walk instead of on the outside. I took them out and they had to be put in on the opposite sides of each other. Maybe you didn't have them snapped in place. It shouldn't have anything to do with the weight. Make sure they are snapped in. You will hear it click when they are snapped in right.
1442146
Sorry it's taken so long to respond. You can turn middle moveable wheel counter-clockwise to tighten. There is a noticeable difference, when you fluctuate that wheel.
670555
We just recently purchased one and it also ticked. I took it apart and put the wheel on the opposite way. Even though the sticker clearly said the other opposite. It doesn't click, but the pedals won't stop moving. If it's not one thing, it's another.
1895452
I'm glad you asked this question. I received one last week and the wheel is incredibly wobbly. I just ordered a second one for comparison, and hopefully it will be secure and stable. The first one is definitely going to be returned.
1159836
Mine broke after about a year of very light use. Everything mechanical seems to work fine. But when I plug the wheel into a USB port, its lights flash in a weird way and it fails to send any data. I tried to get information from the company about repair, but I guess that's not an option. The company never responded to me. That's a big disappointment, because I like this wheel and cannot find anything else like it. So I'm about to buy another one.
82306
They wheels are suppose to rotate a little. That said, double check that you followed the instructions EXACTLY. We thought we had until on closer observation of the last page we realized that the wheels should not extend over the front. We had put the wheels on backwards! FYI - that mistake is nearly impossible to correct after the wheels are on.
1394383
Well we didn't seem to have that issue. I seem to remember the unit assembling OK - although a misfit axle could lead to the issues we had with the wheels. Sorry to see you had a problem too.