AL diffuser doesn't come on. It only lights up when I plug it in for about 1 second & then lights cut off..No buttons will work. Suggestions please?
1586320
Mine just started doing this too. It turns on but shuts off after 2 seconds. Last week it worked fine.
1586321
Mine just started doing this also. Can't find my instruction booklet, but I know it said something about this problem. Another PDF file (H2EO) I found said that when theirs stops completely after lights flash, to send it in for service. Other reviews I've read say that there is only a six month warranty on this particular model. It's been just about that amount of time since I purchased this from doTERRA. It seems a waste of nearly $100!
1586322
Mine does that when the inside lid or the outside lid isn't pushed down all the way.
1868765
Here's a nice post that shows how to clean the diffuser:http://zaq.com/cleanliness-is-godliness-how-to-clean-your-diffuser/
102009
Maybe you need to turn the pipe around. As for the lamp not working, mine did not work either. So it was money in the drain. Complained about it, but never received a reply.
1505863
I had the same problem. Bought mine through a different source who send me a new AC adapter (the part of the cord which plugs into the wall). Light works perfectly now.
1251616
You need to press a mist button to start the diffuser and it will run 60 minutes for push on mist one, 120 min for press twice, 180 min for press three, press four time on mist it will run until the water out or very low and it will automatic stop if water is very low. If you want to stop diffuser, just press mist button five times. This diffuser can not set up automatic time turn on. I do not have time to search what diffuser has set up the time for you but I think you can try use the set up timer entire power lights and household for the diffuser. I do not know it work or not. Sorry can not help you for second question. Hope you find the diffuser has timer set up. You need to press a mist button to start the diffuser and it will run 60 minutes for push on mist one, 120 min for press twice, 180 min for press three, press four time on mist it will run until the water out or very low and it will automatic stop if water is very low. If you want to stop diffuser, just press mist button five times. This diffuser can not set up automatic time turn on. I do not have time to search what diffuser has set up the time for you but I think you can try use the set up timer entire power lights and household for the diffuser. I do not know it work or not. Sorry can... » Read More You need to press a mist button to start the diffuser and it will run 60 minutes for push on mist one, 120 min for press twice, 180 min for press three, press four time on mist it will run until the water out or very low and it will automatic stop if water is very low. If you want to stop diffuser, just press mist button five times. This diffuser can not set up automatic time turn on. I do not have time to search what diffuser has set up the time for you but I think you can try use the set up timer entire power lights and household for the diffuser. I do not know it work or not. Sorry can not help you for second question. Hope you find the diffuser has timer set up. « Show Less
1952222
I just received the lamp, I have plugged it for 15 min but it doesn't work, I could see those orange colored LEDs for the dimmer and I could change them dragging right-left, however, the LED lamp itself doesn't work
1785837
I also need a replacement diffuser, as the break easily when changing the light. Customer service for GE/Jasco said they cannot provide replacement parts, which is bad news for consumers and the environment as the only solution seems to be to buy a whole new fixture.
1624126
Mine worked fine. Maybe its the light bulb that needs to be replaced. I don't know how to do that. Return it if you can.
1089269
it is just a 2 hour timer. I would recommend you look for a different diffuser. This one only lasted about 6 months
1081944
Check out a YouTube video to see correct light sequencing, but it sounds like it's probably broken. I had 2 faulty units before I contacted Eliminator directly and they sent me one that worked properly.
55286
You must have the shade installed wrong somehow. The diffuser should not sit halfway into the shade and the bulbs should not show. Flip the shade over and try installing that way.
467895
I gave up on trying to get mine to work. The unit was hot, even when it wasn't turned on, then it just stopped working. Very disappointing. Too late to return it through Amazon. From here on out, I'll buy my diffusers from a local store where I can more easily return them should they stop working after a short amount of time like this one did!
921353
Yes, I would say you have a defective diffuser. I have had mine for several months now and even when its on the highest setting and runs all night I still have 3/4 a bottle left in the morning. If you bought it from Amazon you may be out of luck with getting it replaced; but you can always go to the DoTerra website and find contact information. They are a great company and stand by their products; but I have always bought my DoTerra from a company representative...so I'm not sure how they handle purchases through amazon.
93564
Good morning!I've been using mine for a few months now (every day) and I have not had any issues - phew! :o)I usually buy a new diffuser about once a year and so far this one has been great!
2277421
Leave it soaking with a 1:1 solution of vinegar:water for a couple of hours, then wipe the small white plate with a soft rag. Mine works qgain after this. Also, I learned that if the entire surface of the water is covered in oul, the diffuser will not work. Try less oil.
1717693
It sounds like you have received a broken unit. The left button should turn the large center fan on ( it does on mine). I have had mine for about 5 or 6 months and it works just fine. I was waiting a little longer before i wrote my opinion on this product,for me its: so far so good.
288638
I was concerned about the same thing. After doing some research I realized that the outlet I was using couldn't hold the diffuser up. It is an older outlet and therefore needs to be replaced. IF your diffuser is sagging just the slightest because of its weight, you need to remove it because it is causing a short and can start a fire.