I purchased mine April 25 and it no longer works so please tell me what my options are.
1579535
There is 1 year warranty. Please contact us at support@gurinproducts.com with your order no, problem and current address
1579536
Although I really liked this model, mine only worked for 3 weeks before it quit. Go to Your Account in the top right corner of your Amazon page. Once you get to Your Account, then go to Orders. There is an option to the right that says Return or Replace. Not sure which vendor you got this from; the vendor I bought it from did not send replacements, but Amazon offered a refund. I then bought the portable water pic flosser which I don't like half as much as the Gurin.
1579537
First thought is out of charge. I charge mine overnight every Saturday so I do not forget. If unit is fully charged - still doesn't work - may be defective - I would return for exchange. 2nd thought is you are using mouthwash mixed with water? Instructions state unit will be damaged if you do not use plain water. Was difficult for me to get used to.
1011356
Contact the retailer they will make good on it. I had a problem with mine and they replaced it.
1374470
Thanx, but it doesn't matter anymore because maybe a week after I posted that, my eee just died. I called the help line and that didn't help at all, BestBuy didn't know what to do, so I just got a refund and now my baby is but a distant memory. But thank you anyway :)
960583
I got the extended warranty on mine. It's still working but I have no way of knowing how long it will work
580390
Well I have the same problem. My unit just stopped working. I only used it for a few months and it stopped working. I looked at the other responses and may try to get it fixed. Just don't want to put money into it and perhaps still have it not work.
1868777
I contacted Customer Service. The June 3 date is correct... the rebate is NOT in effect.I doubt they're intentionally trying to trick us; it's probably just a mistake. But, I contacted customer service, and they clearly know about it, so let's see how long it takes them to fix it...
920333
yes you can . I didn't have to do anything but just update the info. However, I bought it 5 months ago and it stopped working just on Friday for no reason. t won't turn on for anything...very upsetting!!!
632820
You probably can't. Since it has been discontinued. We bought for our son a few Christmas" ago it stopped working after he played with it two times. We could not get a replacement nor it repaired we had to call like ten numbers to get to the so called right people and they were very nasty and no help at all . Sorry I didn't have a helpful answer for you
346899
Depends on when you bought it. If you bought it over 30 days you cant do anything from what I can tell. I have tried the return item process and it wont let me.
2114157
Hi Dean just heard back from Amazon technical support and the issue has been resolved. It should be ok to purchase now. Please let me know if the problem persist.
43646
Mine also has stopped charging completely. I purchased in October of last year and now it won't charge at all. There is no way I can see to contact the seller through amazon. If someone can find me an email or a phone number. Otherwise I cannot find it. ARG!
1309031
Sorry, I bought over a year back. I would call customer service or go to their website.
641232
please ask amazon support for more information,I bought one expires the end of 2017
2257322
Yikes! Mine still works. Contact the seller - they should be responsive. Good luck!
1096718
I would say buy a new one. Tech changes fast and there is probably one out there that can do more. Mine still works great though. I love it!
384898
I bought this in august of 2013 and in November of this year is don't work anymore, that's 4 months. I called to get it replaced, no such luck. IF YOU WANT THIS ITEM AND ARE OK WITH IT WORKING FOR AROUND 4 MONTHS, ITS FOR YOU.I WOULD NOT BUY THIS ITEM IF I WERE YOU.
292988
I bought it in March and in July it stopped working. I'm going. Email the company and see if can get a replace