received Turbo Dog for Christmas, can't get the remote to turn on, have changed batteries, any else have this problem?
1596889
Hate to state the obvious but make sure the batteries are all charged and facing the correct position. Mine did this once. I took out all the batteries and put in fresh and it has worked since. When you depress the "on" button hold it for about 2 seconds before releasing.
1596890
no problem turning mine on. you have to hold the button in until it turns on cant just push it and release same when you shut it off hold button until it turns off
1596891
I have had nothing but luck out of mine! Works AWESOME! I have called in a Coyote with it already!
1596892
Make sure batteries are in correctly, then hold down power button. Good luck.
1596893
If I remember I think you have to push and hold the power button until the remote turns on. I hope it helps. Good luck.
457849
Are the batteries in the remote new? Are you running the latest firmware? Is your power cord in good condition? These things have all been problems for me in the past, which once corrected resolved all problems. Hope this helps, Peter
543749
I hope this is the issue I'm having. I've already had the technician out last week to replace the main board for this problem. The remote seemed to have worked for 5 minutes, like you said, and literally as he was leaving my driveway I tried to change the source and the remote didn't work again! I was so frustrated, and thanks to you I will be geared up with this information so perhaps he can fix it this time!
853249
I would call customer support on the issue. Seems like you received a faulty remote :/
626247
First, I would check the battery and ensure that there is power going into the receiver. Also check that the tiny pins are faced in the right direction. If you recently purchased this item, ask for a new remote/exchange/refund. If you can't get one, then order a new remote or receiver...I am pretty sure they are inexpensive. Hope this helps.
1944174
Go to a battery store and have the battery tested. I know Batteries Plus sells a replacement battery and they are not cheap. If it is not the battery, it most likely is the remote. I bought a new one after having problems with the channels jumping randomly and am so much happier with the newer remote. My other one was about 4 years old.
1606586
Mine wont load and remote doesnt work anymore got it on hsn. and RCA isnt responding. I dont know if you can replace remote or wht I have changed batteries . sucks
713498
I have not had this problem with mine, but did find that the remote doesn't always boot the unit. It has come on fine after pushing the top button on the back - or - simply by unplugging and plugging back in. Sorry I could not be of more help.
1572868
I tried just about everything and had the same problem, couldn't turn it on. changed batteries to make sure I wasn't missing anything and nothing! All I can suggest is, return it and get your money back! I would had done that but my was out of the country!
772176
I have not had this problem so I may not be of much help. However, did the sreen suddenly stop working? Do you get any sound? I assume you tried both the remote and the button controls on the top of the box. Do your voltages match? (Assuming you are in S. America and not Columbia, Tennessee, USA!)
1650604
thank you. The one i currently have, remotes quit working, tried different ones. But think i need to replace old unit, with a newer version.
2090762
If you already tried new batteries , then I would contact the company and send the remote back for a new one. You shouldn't have to do anything with the remote to get it to work properly. Did it work before?
1523131
Where can you buy the rechargeable batteries, my son's won't recharge anymore, also can you by just the remote, my sister-in-laws dog got a hold of it so don't work.
473502
Change the batteries and try it. Return unit if it still doesn't work properly.
32884
My remote control stop working, I changed the battery but fail. HK support page don't offers replacements. I will appreciate any help??
1375692
Yes I had the same issue - It's been a while but I believe I found that the "sticker" cover on the remote is upside down. once I pulled it off and turned it the remote worked fine. Now it's horrible on battery life but that's a separate issue. My daughter didn't like it anyway so I have one that was used like twice and now sits in her closet.
1561753
I would suggest buying a Battery. Not being funny, but you have very little invested and the Battery being Dead; it stands to reason you should just replace it. The Remote probably works fine, or send it back.