Bought product in March-worked great; however, it doesn't work at all now. Despite being plugged in for hours to recharge, nothing happens when I try to turn it on.
1580604
Mine works great and still works. If u drop the headset it breaks very easy.
856105
Thanks everyone. However, I KNEW I where to press to turn it on. My problem was I charged it for 16 hours and when I pressed the button it did NOTHING. I messed around with it and then took the chance on charging it for about 12 more hours. I put it on the charger and smashed it in real hard and now I think it's working. Maybe I didn't have it fully in the charger. It seems weird that it just sits in there with no connection port. We'll see. I appreciate everyone taking the time to try and help. Happy Holidays.
999386
Are you positive it is the cord and not the battery? A dead battery will not charge. If you're certain it's the cord, contact the manufacturer on the warranty and tell them what happened. I have had this cord for a couple of months and so far, no problems. It might just be your cord is defective. If you're not sure it's not the battery, you can tell by the little battery icon in the task menu tray on the bottom right of the screen when the cord is plugged in. If there is a plug next to it but it's not charging, it's likely your battery needs to be replaced. Also, make sure the cord is fully connected at every juncture. My cord tends to slip out of the outlet sometimes and the connection to the power box loosens sometimes. Another thing to look for is the green light on the power box. If that is on when it is plugged in, the cord is still getting power. If that's off, it's dead. If you want the cord "asap", you will have to order another one. Not likely the manufacturer will act quickly. They aren't expensive. You might end up spending just as much in shipping costs. If the battery is the problem, they sell the battery on Amazon too. Just turn off your computer and remove the battery. The model number on the battery should be there. Just type it into the search window on Amazon and it will come up. I bought both within the last 9 months. One more thing. Make absolutely sure the cord you are using is for your computer. If you still have it, check the model number on the cord that came with the computer. Type it into the Amazon search window. I was using the wrong power cord for a while and it died and I got this one because it was the exact model number of the one that came with my laptop.
930488
Try disconnecting the cord and using the battery option and see if it works. If so, that means the problem is with the cord. Call the company, either you can purchase it, or like me, they sent it to me free! great costumer service (at least for me)
1004077
the same thing happened to me - TWICE! The first time it lasted about 3 months, so I thought maybe it was just a fluke, but had amazon replace the item and then a month later it stopped working. Unfortunately - very bad quality product! I would still request a refund.....
587403
I called the Samsung company, and he told me to keep it plugged in the wall, and eventually it was a steady light and it started to charge. I let it charge for a while and it was totally charged. So try this before you go out and buy a new battery.
890029
We charged it right out of the box and it's been over a month now with no recharge. It gets turned off when not in use.
238122
I had similar issues myself. I just messed with the cord a whole and it started back working. This was a waste of my money.
766498
Help! Same problem. Ours worked for less than 24 hours and will not turn on at all, no light, nothing. It doesn't even almost come on. Blank. Screen. Frustrated!!
81511
I would call the manufacturer. It sounds like something is wrong with the unit. Mine worked immediately with no issues, and I did NOT charge it before use....just plugged it right in and it worked. Sorry!!
1004646
Mine has been working with no issue since I bought it in Feb. Is it still under warranty? Maybe you can return it? If not it could just be a bad connection and you could see if you can open it and fix it?
365187
After a month, none! It stopped working completely; save your money and buy another brand! Oregon Scientific is the only brand I've had do this, and they're very expensive!
1004645
My unit did appear to stop functioning at one point. I just fully unplugged for a few days and re-plug in and all was good. Maybe try unplugging for a few hours. I just forgot about it after unplugging.
2227985
Hi there. Mine still works, but needs recharging frequently. I can tell it's starting to go on me. No warranty. Sorry. I won't replace mine with the same product. Best of luck.
921712
I also had this happen after months of use and thought I'd just used it to death. I came back to buy another one and tried this and it is working perfectly again! Just unplug everything. I let it sit for about 15 minutes (plugging it back in immediately did not work) and then plugged in the pad, and plugged the pad into the wall. No more blinking light, it turned right on and started heating up right away. Thanks for this tip! Hopefully it can help someone else, too!
1003929
The answer is simple. You bought it in January of 2014. It doesn't work. It's defective. Call their customer service number, have them mail you a return label, return it, and either get a refund or a new one. I just purchased one. I expect it to perform. If it doesn't, I'll return it. I am not shy. Money is money.
1667059
Not that long! If it's only working when plugged in, something is wrong. It also holds a charge for quite sometime. I can't remember the last time I charged mine (though I only use it sporadically).