How can I order the silver button on the side of the tent, the tent was blown over today and it crushed one button, had to be removed to close.
1569348
Perhaps replacing it with another part from an old canopy. sorry hope that helps
1302327
Hello Julie. This was bought by me in England for delivery to one of my granddaughters in North Carolina, so I've never seen the tent! So unfortunately, I cant help you but would suggest you contact the manufacturers, Schylling.
1973162
I just bought two of them, could not find a store that sold them in pieces. Now that you mentioned it, I should check if I can find a part at Home Depot.
1885784
Hello: We are unable to combine shipping on out tents due to them being shipped individually in boxes weighing 100 lbs plus each. Depending on your location, you may have to expedite the order so you can have them by Wednesday. If you need any further assistance, please contact us at 214-491-6991 Monday - Friday 9am -1pm for expedited orders. Thanks, WPIC Store
1455781
Hi. I am not sure. Funny you asked this because I had received one broken the first delivery. The top shade was broken also. I think maybe try normande directly or a store like home.aybe amazon could direct you too.
116623
I also used the videos online. Ultimately the tent broke during this process. I got charged a $12 restocking fee for returning it. I wasn't offered a replacement either. Be careful with it.
838464
Hello,This listing has been stolen from the actually manufacturer (Delta Canopy / WPIC Store) of the tent. I cannot guarantee what comes with the tent being sold by Overwhelming as they have simple taken our pictures and listing description. If you would like to purchase the item seen on this listing, please contact us at service2@wpinnacle.com or 214.491.6991.
2124952
Contact them directly. They have a modified part now and will be sending the whole new piece to you (more than likely) they did for me when my hammock didn't line up properly.
991595
You can order a replacement one. You can google with dimensions (size)and it will show where you can order it from..
590753
I have this fan and love it. I originally ordered it from the Amazon Warehouse and the shade was missing so instead of returning it I tried (unsuccessfully) to find a shade. First I contacted Amazon customer service and they said parts were not available. I checked the local home improvement stores, searched on-line, and finally, I called Westinghouse customer service and was told they don't sell the part separately. I had to return the fan and order one at full price from Amazon. Apparently, if a shade is missing or broken there are no replacement options. Sorry!
1099243
I just ordered replacement poles and a new rainfly for the Cougar Flats 2 tent. The manufacturer of the tent is Northpole and can be gotten to at http://www.northpoleltd.com/ Customer service number: 800-625-8772 The wait is long 30 min or more and have your model number available before they answer. The model number for the Cougar Flats tent is: CB-9001 Cougar Flats II Once the call was answered after a 20 min wait..the rep was very helpful and took my order. The prices quoted for replacement included shipping by UPS and were reasonable...she promised delivery within 4 to 5 days. Very Satisfied with outcome..I love this tent.
1884643
D. Hale, I am in the same situation. However, the fly for the 6-person tent isn't available anywhere in the U.S. right now. Bass Pro shops is taking orders for the manufacturer Coleman. They didn't know it was on back order until I contacted them and pushed for a delivery time. They then did the research and gave me contact info for Coleman directly. Coleman says they didn't anticipate such high demand. I recommend placing your order now so you receive the fly as soon as it's available again in mid-June and using a tarp until then. That is what I'm doing. The only other option is returning the tent or using my smaller tent until the fly comes in.Good luck and happy camping! D. Hale, I am in the same situation. However, the fly for the 6-person tent isn't available anywhere in the U.S. right now. Bass Pro shops is taking orders for the manufacturer Coleman. They didn't know it was on back order until I contacted them and pushed for a delivery time. They then did the research and gave me contact info for Coleman directly. Coleman says they didn't anticipate such high demand. I recommend placing your order now so you receive the fly as soon as it's available again in mid-June and using a tarp until then. That is what I'm doing. The only other option... » Read More D. Hale, I am in the same situation. However, the fly for the 6-person tent isn't available anywhere in the U.S. right now. Bass Pro shops is taking orders for the manufacturer Coleman. They didn't know it was on back order until I contacted them and pushed for a delivery time. They then did the research and gave me contact info for Coleman directly. Coleman says they didn't anticipate such high demand. I recommend placing your order now so you receive the fly as soon as it's available again in mid-June and using a tarp until then. That is what I'm doing. The only other option is returning the tent or using my smaller tent until the fly comes in.Good luck and happy camping! « Show Less
2251005
The tent is complete, and lots of room. We did have a problem with the tent being anchored properly and having a wind storm pick up the tent and drop it bending the frame. We tried to contact both Amazon and the provider about replacement parts and recieved no response. We ended up having a local muffler shop re-manufacture the parts, and reweld some of the pieces to make it functional for the event. We solved the problem by adding additional large stakes to the corners and middle, and it was very functional for our event.
1983452
I went in through my Amazon account and went to "Your Account" where there was an option to "Return or Replace Items". It seems like I had at least 30 days in which to return it for a refund. I just sent mine back yesterday because the side blew out. A friend of mine has the "green" one by a different company and she hasn't had any problems as of yet. It may be made better. She's going to let me know if it fails on her.
93964
Hello Linda, I actually lost my instructions too since they were left out in the rain after the setup, however I just got done setting the tent up yesterday for my cousins wedding ceremony. Perhaps I could send you scripted instructions to describe how to set it up?
529436
Possibly here http://www.lightspeedoutdoors.com/ I actually don't own the tent anymore - it didn't hold up well!
1515962
I found a website that sells the replacement fabric for the strathwood folding hammock. I ordered one & was very pleased with the material & quick / efficient manner to which I received it. If you want more information then got to there website at: https://www.macsports-store.com/ The fabric replacement # is - PART-H802S-FAB-FZ Hope this helps folks who were looking like I was for the fabric, its nice being able to use my hammock once again.