Have any other purchasers of this product complained about the locking mechanism on the base stripping out and being unable to hold in position?
1571885
I have only used mine 20 times or so since purchase, but i have not had any issues with it.
454398
I had that problem to start with then I saw where the latch was not locking in all the way. I had to apply a little extra pressure to lock it in place and it has not fallen out after that.
961647
We did not overly tighten ours as we didn't find a need to. We did tighten it snuggly enough so it wouldn't turn easily. It did move a bit once after it was bumped but it wasn't a problem to move it back. I would suggest you contact the company if you feel yours is having a problem..
2049058
I couldn't be happier with mine to be honest. Sorry to hear about your mishap, but can't say that I had a similar issue. Good luck!
675533
That tells me that one of the locknuts has come out. Take off the rubber bottom and look at the mechanism. You can probably figure out what's wrong by watching it and seeing where it jams. They have a one-year warranty. If you bought it online, you have to send it back to the manufacturer for repair. I fixed my first one many times! Hint: Try not to put too much tobacco in the slot! When you have to pull hard, it wears out those little horseshoe shaped pieces.
473800
I never had this problem. Try locking it down harder. Honestly, use a pole mount, I have both, you get a better picture.
335061
We just received ours and are having the same problem, I think. The spring tension in the plastic "accordion" is so high that the locks won't hold. Is that what you're describing?
1575338
Oh no, I have never experienced that issue. I typically just sort of jiggle the top when removing it.
1239521
There was no trick that I know of. I don't have it with me or I would take a look. You may need to get replacement. I'm really happy with mine and I've tried quite a few.
846222
I have had no problems with mine. I would send it back to the people I bought it from.
1842162
I have not had that problem and it does not appear that, that will be issue. I do have one issue with rolling. The locks on the wheels often slip down and lock themselves, causing the chair not to roll properly (as it should being locked). I just unlock them. It happens once or so a day. It doesn't really bother me.
1626615
I'm sorry to hear that! I haven't had any problems with mine at all! I use it daily and it's just as good today as the day I got it!
147727
I have had no problems with mine. Sounds like you have a vibration problem. Excess vibration can destroy anything. A rubber mount might help or a different mounting location where there is less vibration. Hope this helps.
1263301
I have the same problem. They should have a simple locking mechanism. This one is going back.
25475
I never had this problem. I had a problem where it would not lock, but I called Amazon and they replaced it immediately.
2180824
That was a cocern when I got mine but I haven't encountered a similar problem. I woul d send it back & get another one.
1784899
I haven't had an issue with the ones I've ordered but it does look like there are some with cracked bases out there. If the base is cracked you can always send it back and get a new one.