Tech support about battery
1607167
18650lithiums. The bag is kind of cheap and it's made in china stuff. I have had to ask a freind to fix a bunch of them for me (numerous bikes). Good light but a gamble if not buying from someone who re works them before sale
1529993
Sorry I can't provide an answer, but I'm in the same boat as you. Have you inquired about it via their customer support? I've been trying to locate the warranty information they sent with the battery so I can see what kind of stuff falls under it.
1241731
no idea, but try to type in Amazon the tecnical information about your battery , in the back side, model and other data.BR
1357773
as someone who works on computers what I can say that I doubt that your battery is the cause a problem.I have had no problems at all with my computer since I got the new battery.
1632058
Ok I feel embarrased now. The battery actually works even after the message "not compatible" It was my mistake that I was not presing the power botton on the battery for 2 full seconds. Therefore the battery was never turning on completelly OOPS. Sorry my mistake. The custumer service of the manufacturer help me to figure this out
2152731
I am sorry I can't help you with this one. However, the battery I did purchase is still doing its job.
519558
Well, the battery does work above zero & it was cheap. Not a factory standard but it could be that my laptop lived with zero Power so long that it's the computer glitch not the replacement. Who knows!
131683
Call/email their customer care.They'll replace your defective battery.My battery had same issue.
1990679
I no longer have my unit, but if I remember correctly, the battery is NOT user-serviceable. At least that is what the instruction manual stated.
2140383
Send back bad battery, Batery will cause several problems or contact seller
445828
Not sure, I would contact Battery Tender Company,I'm sure they could advise you.
1558906
I have similar issue. Are you using a solar panel to charge your battery? I am calling their support desk tomorrow.
2124879
That's odd... I used mine for over a year before the batt died on me. Maybe you can contact their technical team and see what they say.
1435680
my suggestion is to first replace both batteries. If that fails, write to them on their support page. I was skeptical that they would respond quickly since they don't have a phone number, but I got an email within 24 hours with the solution to my problem.
2092046
Sorry can't help, this unit was not a replacement for any battery, good luck.
2068242
Contact the manufacturer regarding your specific brand of battery.... they're very helpful reputable people.
657313
I would suggest contacting the seller. Sounds like it might be a bum battery.