Having trouble with that fireplace?
1216178
Thank you! I was able to get everything else to work but the fireplace. I tried to push the fireplace in further and then I pushed the button again after raising the TV, and the fireplace lit up and crackled. Thank you so much for posting this solution.
1170971
She can push it over, but it would take some effort. Our toddler knocked ours over once but has steered clear of it since. In my opinion, the risk of injury if it falls over outweighs risks associated with touching a hot fireplace.
1970431
We had the same issue. Became a pain and cracked the wood some but eventually got the screws in.
145566
LOL! I'm glad I'm not the only one. I had the same issue....I had someone cut a hole and then screw the top in...it was a pain...
948024
Hello, thank you for your inquiry. Please accept my sincerest apologies for the delay. I was able to find out from the manufacturer that this item is not available without the fireplace.Thank you again, and please let me know if there is anything else I can assist you with. Jamie Popovich | Customer Service Seattle Luxe, Inc800-325-6262
1165046
I one I got from amazon,it worked with a little help from me. I couldn't find and exact match even though the one from amazon said it was. It still ran a little small. I stretched it out with a hammer and something hard and round because the bottom is the wavy metal. if I were you I would go with something a little big then you can make cuts and have it the right size that you need. Then get some high temperature silicone that it black and fill in any gaps that you have. I have used this method for two years now and it works great! No smoke leaking out or anything. Although being new to a fireplace I did get it over hot one time and the silicon cracked but I just reapplied and no problems. I smoothed it out with a wet finger and it looks great also. Hope this helps!
306723
Size of the top was an issue for me too. I suggest that you get some cardboard and a tape measure and create a mock up of the fireplace. This is the only way to be sure. Too many variables to say yes for sure.
1849583
I'm not sure what the problem could be, I have not had any problems like that. Be sure the mist does not come too close to furniture or any thing else. Other than that, I really don't know what it could be.
655156
We never had that problem with ours. It worked great. We only had it for about 4 months; our house burnt down. But hey, we loved it before it melted!
597336
Yes. I have the same problem not to mention you have to hold the chandelier in for it to lite when the door opens. Still cant figure out how to make the fireplace work
1847347
Grace, We recommend against putting your TV or any electronic device over a fireplace. Thanks for your interest in Samsung products. --Mr. S
1930342
It's easy, just make sure you clean the grease trap often. We've had some flames, I think it's because the grease trap sits under the fire bowl, so if you forget to empty it, you end up with a fire!
1397561
No. Unfortunately sounds as if there's a problem. Too bad because it is a fantastic addition to our home. Have had it since January with no problems whatsoever. You should return it and I recommend you get another.
1953022
Lisa I had the same problem. I believe it has something to do with the sealer they put on the faux wood. I bought a different cover and the problem has pretty much gone away. I like the fire put but there definately is an issue that the manufacturer should address.Jeff
708220
We are having an issue with the shower not connecting enough to work and the Chandelier not lighting up either. Our fireplace didnt work at first but it now does. the chandelier has something to do with the door opening and i havent quite figured that out yet.
2215822
No problem. Put the lid back on to smother the flame. Remove the top and re-light at your convenience.
370618
Yes the flames flicker and the bulbs are easy to replace. I replaced one. There are two in the fireplace.There is a metal plate in the back at the bottom, removed by four screws, and the bulbs are within easy reach. Simple.