I have this printer and it has two black cartridges. Where can i find the larger black one that sits on the right side?
1577910
Ok 1st of all the reason that you have 2 black carts. is because 1 is for regular printing and the other is for photos. Amazon has'em. Jus be sure to look for the "XL"
1577911
I have a Canon that has 2 black cartridges one double the size of the other. Both cartridges come with the set of 5 cartridges. Don't know about HP Photosmart
1577912
I have the HP Photosmart 7520, and I think I can help you. The HP 564XL Photo Ink Cartridge (CB322WN#140) is the one that you probably have on the right side and it is bigger than the others. You will notice that the word "Photo" is in the description. The other black one next to it, is CN684WN#140, and it is smaller, and does not have the notation "Photo" in the description. You can purchase these cartridges directly from Amazon.com, but you have to check regarding the information displayed whether or not the cartridges are compatible with your particular HP printer. If they do not say that they are compatible, it is wise to keep on looking for one that is compatible. I have the HP Photosmart 7520, and I think I can help you. The HP 564XL Photo Ink Cartridge (CB322WN#140) is the one that you probably have on the right side and it is bigger than the others. You will notice that the word "Photo" is in the description. The other black one next to it, is CN684WN#140, and it is smaller, and does not have the notation "Photo" in the description. You can purchase these cartridges directly from Amazon.com, but you have to check regarding the information displayed whether or not the cartridges are compatible with your particular HP printer. If... » Read More I have the HP Photosmart 7520, and I think I can help you. The HP 564XL Photo Ink Cartridge (CB322WN#140) is the one that you probably have on the right side and it is bigger than the others. You will notice that the word "Photo" is in the description. The other black one next to it, is CN684WN#140, and it is smaller, and does not have the notation "Photo" in the description. You can purchase these cartridges directly from Amazon.com, but you have to check regarding the information displayed whether or not the cartridges are compatible with your particular HP printer. If they do not say that they are compatible, it is wise to keep on looking for one that is compatible. « Show Less
334951
the black section of the cartridge holder in the printer has the option for the single, or double-wide (as shown)...it fits fine as a double, or single. I guess they go thru a lot more black, so the printer accommodates for that.
2198096
I purchased a "refilled" replacement black large capacity cartridge from one of the reliable ink cartridge dealers and it works the same as the initial small capacity black cartridge that came with the printer. I have my settings on: Mono, Duplex, and Toner Saving Mode and just make a change when I need color. Saves paper and ink as I tend to print a lot.
243018
I guess that I had a similar experience. I replaced the black cartridge several times and worked with help desk. Eventually it came down to replacing the entire print engine. At this point I took the printer to the dump. Sorry you had a similar experience.
433872
Sorry to say that I had the same problem with the color cartridge. The Black Cartridge works as far as printing, but it's unable to track how much ink is available.
857176
Your printer will tell you which cartridge(s) needs replaced. And the other cartridges can be stored for later. ;)
2183612
I suppose you have to buy new cartridges. I hope you like your printer better than I like mine. Mine sounds like a truck starting up when I use it.
930640
Had the same issue with the Black Ink cartridge but the Color worked fine. Contacted vendor through Amazon and they sent me another Black Cartridge at no charge. The new one did not work either. Contacted the vendor once again and got a full refund for the Black Cartridge which was more than enough to order it from another supplier that had one which worked. Up side was I did not have to return anything. You might want to try another black cartridge from somewhere else? Dunno your printer. My printer was able to tell me which cartridge was not working. Good luck!
1541799
One for both sizes. Sometimes when the cartridges are old you may need another.
141509
Go to Amazon: HP 564XL Black High Yield Original Ink Cartridge (CN684WN)Look for the blue line saying "10 answered questions" This is the first one saying Google says yes, but tells where to double check that answer
970588
I am not familiar with this printer. I would go to the Epson website and see if they have the cartridge and perhaps order it there.
1920966
I received two of the large black cartridges and one each of the colored (Cyan, Magenta & Yellow). The colored cartridges are smaller than the black ones.
1916761
If you already have the printer I would suggest contacting HP tech support. If you haven't bought this printer and are looking to future parts replacement, I would suggest buying a printer with better reviews.
1073862
As much as I would like to help, I'm afraid there is not much advise I can offer. If you have the device on the rear of your printer that permits printing on two sides of the paper, I suggest removing it and looking for any paper stuck in the device or up in the printer itself. Be sure the reversing device is reinstalled ind latched well.There is not much more that I can suggest.Bob
828383
I think your second cartridge is not working. I had the same thing happen. I just ordered a new cartridge. Hopefully the next one will work. Or I will be returning it.
74922
Do you have any other cartridges handy that you can try out to see if you get different results? If not, try taking it out and seeing if you can't find anything visually unusual with one side of the cartridge versus the other, and see if simply re-seating it helps.
1242557
At least the black cartridge DOES NOT WORK on my J870DW printer. Thinking the first one might be a dud, tried a second one. That too didn't work.