Anyone having problems with the fax picking up voice calls? My wife is reporting that the fax is picking up voice calls. Our setup is our primary phone is plugged into the back of the printer, which is plugged into our vonage adapter. I have the fax settings set to "TEL priority" , which is supposed to not answer the phone unless you command it to from the front panel. Then again, the Canon documentation for this printer is below average.The primary phone is the base for all other phones in the house. I may try running a separate lead to the phone base by using a splitter, but I wouldn't think that should matter.Any advice? Is it the voip vonage line that is throwing this off?Thanks! Anyone having problems with the fax picking up voice calls? My wife is reporting that the fax is picking up voice calls. Our setup is our primary phone is plugged into the back of the printer,... » Read More Anyone having problems with the fax picking up voice calls? My wife is reporting that the fax is picking up voice calls. Our setup is our primary phone is plugged into the back of the printer, which is plugged into our vonage adapter. I have the fax settings set to "TEL priority" , which is supposed to not answer the phone unless you command it to from the front panel. Then again, the Canon documentation for this printer is below average.The primary phone is the base for all other phones in the house. I may try running a separate lead to the phone base by using a splitter, but I wouldn't think that should matter.Any advice? Is it the voip vonage line that is throwing this off?Thanks! « Show Less
1570194
I have the same printer with exactly the sam problem.The telephone plugged into the back and have tried all of the settiings. The fax still picks up. The fax is now disconnected.It seems obvious to me the firmware is faulty.Canon have not responded to my email request for assistance despite their auto reply indicating a 2 day reply time. I have lots of canon gear. This may be the last.
1570195
Shortly after I posted my reply, I found that I was better off in Fax Priority mode, which is how the printer is currently set. I went into the RX settings and I set the incoming ring to 30, which is the maximum. I still have the DEFAULT ACTION set to disconnect, MANUAL AUTO SWITCH is set to OFF. With these settings the fax does not pick up. The only thing I don't like is the fax does not automatically pick up. If I am receiving a fax, I have to press the start button on the fax machine if I hear a fax tone. It's not the best setup in the world, but as I got the machine on sale for $130.00 USD, I guess I really can't complain. Try what I mentioned and see if that works for you. Shortly after I posted my reply, I found that I was better off in Fax Priority mode, which is how the printer is currently set. I went into the RX settings and I set the incoming ring to 30, which is the maximum. I still have the DEFAULT ACTION set to disconnect, MANUAL AUTO SWITCH is set to OFF. With these settings the fax does not pick up. The only thing I don't like is the fax does not automatically pick up. If I am receiving a fax, I have to press the start button on the fax machine if I hear a fax tone. It's not the best setup in the world, but as I got the machine on sale for $130.00... » Read More Shortly after I posted my reply, I found that I was better off in Fax Priority mode, which is how the printer is currently set. I went into the RX settings and I set the incoming ring to 30, which is the maximum. I still have the DEFAULT ACTION set to disconnect, MANUAL AUTO SWITCH is set to OFF. With these settings the fax does not pick up. The only thing I don't like is the fax does not automatically pick up. If I am receiving a fax, I have to press the start button on the fax machine if I hear a fax tone. It's not the best setup in the world, but as I got the machine on sale for $130.00 USD, I guess I really can't complain. Try what I mentioned and see if that works for you. « Show Less
1570196
Unfortunately, despite following all the suggestions on here, I still have problems with the FAX kicking in when I'm using the speakerphone on another phone on the same line. I don't receive many FAXes, and when I do I know they're coming in, so I have disconnected the FAX and have a coupler line to reconnect it when needed. Sad limitation in an otherwise outstanding multifunction printer.One thing to note - the MX700 manuals clearly show that all phones on the line must be connected to the outgoing connector of the MX700. This is quite impossible in a multi-room phone configuration, unless you use a single wireless phone for the whole house. Unfortunately, despite following all the suggestions on here, I still have problems with the FAX kicking in when I'm using the speakerphone on another phone on the same line. I don't receive many FAXes, and when I do I know they're coming in, so I have disconnected the FAX and have a coupler line to reconnect it when needed. Sad limitation in an otherwise outstanding multifunction printer.One thing to note - the MX700 manuals clearly show that all phones on the line must be connected to the outgoing connector of the MX700. This is quite impossible in a multi-room phone... » Read More Unfortunately, despite following all the suggestions on here, I still have problems with the FAX kicking in when I'm using the speakerphone on another phone on the same line. I don't receive many FAXes, and when I do I know they're coming in, so I have disconnected the FAX and have a coupler line to reconnect it when needed. Sad limitation in an otherwise outstanding multifunction printer.One thing to note - the MX700 manuals clearly show that all phones on the line must be connected to the outgoing connector of the MX700. This is quite impossible in a multi-room phone configuration, unless you use a single wireless phone for the whole house. « Show Less
1570197
I am basically doing the same. it has problems regardless of the way the phone is connectedi did see a review (I think on amazon) that someone returned the printer and the new one was working properly 9suggests new firmware). Although I have yet to do it Canon (in my area (australia) can phone your fax to check the settings on the fax. It is possible that they may also be able to update settings.If I get around getting it sorted out I will set up phone lines to go through the fax.
1570198
Imagine my pleasant surprise! This afternoon, I had an email from Canon that indicated that my (registered) MX700 printer was affected by this widely known problem with the FAX picking up the phone. There is now a firmware download available from Canon's website to version 1.08. The firmware updater is available on both Mac and Windows. Hurray!
1570199
I just got off the phone with Canon Tech Support and below is what he had me do: 1. Go to the maintenance settings for the fax2. Go into the RX settings3. Go into fax Priority mode4. Set the ring start time5. Set the telephone ring time6. Set DEFAULT ACTION to disconnect.This so far is working for me. He said that the fax will only pick up if it detects a tone from another fax machine. I have not verified this ir not, but the machine is no longer picking up my inbound calls. I rarely fax, but having the capability to do so is a big plus when needed. I hope this helps those out there that have experienced the issue with the fax picking up the voice calls. I just got off the phone with Canon Tech Support and below is what he had me do: 1. Go to the maintenance settings for the fax2. Go into the RX settings3. Go into fax Priority mode4. Set the ring start time5. Set the telephone ring time6. Set DEFAULT ACTION to disconnect.This so far is working for me. He said that the fax will only pick up if it detects a tone from another fax machine. I have not verified this ir not, but the machine is no longer picking up my inbound calls. I rarely fax, but having the capability to do so is a big plus when... » Read More I just got off the phone with Canon Tech Support and below is what he had me do: 1. Go to the maintenance settings for the fax2. Go into the RX settings3. Go into fax Priority mode4. Set the ring start time5. Set the telephone ring time6. Set DEFAULT ACTION to disconnect.This so far is working for me. He said that the fax will only pick up if it detects a tone from another fax machine. I have not verified this ir not, but the machine is no longer picking up my inbound calls. I rarely fax, but having the capability to do so is a big plus when needed. I hope this helps those out there that have experienced the issue with the fax picking up the voice calls. « Show Less
1570200
Thanks to everyone for the help on this. I am going to try the suggestions and see if that works. I'd really like to be able to do an outbound fax anytime and receive a fax by pressing the receive button.I fear that the fax picking up in the middle of the call may be due to using VOIP with Vonage as it will occasionally make a faxish noixe when a second call comes in. Will report back the results -- ping me on this list by adding a reply if I don't (i get an email on each reply).
1570201
I did the firmware update and the fax machine was initially picking up. I went into the settings and set TEL PRIORITY. Once I did this, it stopped picking up the phone.
905770
Apparently it is true. I've got this model and have a very important fax sitting in memory waiting for ink. It won't do anything when this message is on the lcd. So irritating.
895037
I actually gave this printer a very poor rating, but Amazon had sent me the incorrect (but similar model). They made good on it for me. I don't see an easy way for you to accomplish what you want to do. Two suggestions: 1. Disconnect the phone line from the printer and only reconnect it when you want to send a fax. 2. If your phone is connected to the printer, install an inexpensive phone line splitter. Connect the input jack to the phone line; then connect one output jack directly to your phone and the other to your printer which would be removed as in 1. above.
866073
Could someone please tell me...step by step... how to FAX via the MX340 from my computer without having to print first? I see several have mentioned that you MUST print if you're using a Mac, but I'm using a PC and I still can't figure it out.
540959
I think it comes with software to do it but I never have used it. There is a hold option on the printer if your looking for it not to print the fax right away. Faxing itself is easy enough with this printer as long as you have an open phone line. Pages go in feeder, dial number and press black or color (doesn't matter unless your sure they have a color fax machine and need it to be)
1573803
My parents just bought this printer, but haven't installed it yet. Is this fax still free? The review comment state conflicting statements about that.Also, if it's only for sending 20, and receiving 20 faxes per month. Does that count all the spam faxes? I have an old free account with efax, and am always getting spam/scammer efax's. I don't even view them anymore because of it.
816070
Not being familiar with vonage configurations, but it should, I've done it for fax machines in the past.
1824980
I don't get what u r doing. I will pick up if u r not home, but what if u pick the phone up and hear a fax tone, Can u send a code on the keypad to have the fax pick up while u r in another room?Can u use an answerphone to get voice messages?I used Norton Fax software. It was nice because it did Fax and Voice on the same line and put everything on your hard drive. I hoped hardware could do this without the PC.Is there any hope?
226993
Can you be just a bit more specific? This device is a modem... and requires dial tone to operate... connecting it directly to the fax's line port will not provide dial tone, and thus will not operate the fax. doesn't the fax have a usb port to connect to your computer with via a usb cable? You need a telephone line connected directly to the fax on it's line port. let me know if this answers your question...
1265191
In my home office I have two phone lines. One phone line is dedicated to DSL, which requires filters. The filter may cause a conflict with sending and receiving information over the fax machine. My fax is connected to the phone line without the DSL. I recommend calling your DSL service provider. Technology changes so quickly that they may have a solution.
1559657
The back of the printer has a port for a standard phone/fax line, which is supplied with the printer. THis fax line has only two contacts instead of the stardard 4 that most phone lines have. Connect this to the proper port and run the fax setup program from the touch panal on the printer. If this is a dedicated and separate line you should be good. If it a shared line with distinctive ring you will need to set the number of rings before the fax comes through. This may take some playing with to get it right. Follow the instructions in the setup program. Good luck. Printer works great in all functions. The back of the printer has a port for a standard phone/fax line, which is supplied with the printer. THis fax line has only two contacts instead of the stardard 4 that most phone lines have. Connect this to the proper port and run the fax setup program from the touch panal on the printer. If this is a dedicated and separate line you should be good. If it a shared line with distinctive ring you will need to set the number of rings before the fax comes through. This may take some playing with to get it right. Follow the instructions in the setup program. Good luck. Printer works great in all... » Read More The back of the printer has a port for a standard phone/fax line, which is supplied with the printer. THis fax line has only two contacts instead of the stardard 4 that most phone lines have. Connect this to the proper port and run the fax setup program from the touch panal on the printer. If this is a dedicated and separate line you should be good. If it a shared line with distinctive ring you will need to set the number of rings before the fax comes through. This may take some playing with to get it right. Follow the instructions in the setup program. Good luck. Printer works great in all functions. « Show Less
1401781
Hi, I never saw that problem. Can you answer the call from the phone and use the headset? You only need to quickly tap the multifunction button to answer the call or hang up. Too long can turn it off. If you are doing it correctly and it still turns it off, ask for an exchange before time runs out. Hope this helps.
1969705
You can fax from this unit (you only need to plug it into a phone cord); however, this would be one of the worst things you could do. Why? Doing so would mean that you've actually purchased this printer. If you send me $300, I'd be happy to burn it for you - you'll be much more satisfied with the result.
2079217
The setup for this is a bit complicated to understand, but possible. This unit's user manual is poorly written if you don't understand the terms and about the different rings and stuff. I had to find a Brother fax setup manual online to figure out these different ringing functions. The manufacturer puts great stock in connecting your phone to the output jack on the AIO, but it just complicates things, IMHO. By the way, I have the 780 but I believe the fax setup is the same for both units. I would hook up the phone and fax using a splitter if they use the same wall jack or just plug both into different wall jacks as the case may be. If you want to be able to receive faxes while away and not have to babysit the RX you can do so. One annoyance I feel this machine has is that it will not receive a fax if the Fax button is not pressed. It defaults to Copy on startup and you need to change this setting to Fax. If you don't it will do everything it needs to do when a fax comes in. Answer the call, beep, do its bump and grind and then botch the RX and print out a failure report. I asked tech support if I could set the default mode to Fax and they told me No, and that Canon wasn't interested in fixing this. My question is why have the machine do everything but receive the fax? Why have it go through all that just to botch it? They could give me no answer. OK, back to the original question. If you want to use the phone line for both voice and occasional fax and not have to be there to RX you can do so. Set your RX SETTINGS to FAX/TEL AUTO SW, RING START TIME to 9SEC, F/T SWITCH ACTION to DISCONNECT, RING COUNT to 8X. Note that the ring count is not set in stone. This is the setting that lets you decide how many rings will occur on your phone before the fax machine wakes up and answers the call. The default is two rings, which is why your machine is intruding in on your voice calls. For me 8 rings was long enough to get to the phone and answer the (voice) call, but this is your decision.
1854054
YES! In fact it is my favorite part of this machine. You plug in a phone line and tell it to share the line. There is no separate line needed. The phone rings to receive calls and when a fax comes in the phone rings and the printer turns on and receives the fax. So much easier than other machines I have used. Faxing is just as easy. Put it in the scanner. Select fax function, put in your number and press OK. All done.
809317
Hmm. I was wondering what you meant so I went in to print an invoice PDF. I couldn't even get that far. Mine has an error message that says the printer is not activated (error -30). Worked on that for a bit through my printers but never did get it working. Luckily anymore I send invoices by email but I would like the option, for those oldtimers, to be able to save to PDF then fax from my computer. Saves paper!
710623
You can't receive a voice call and a fax at the same time. I have two lines, one for faxes and for calls from family and friends, the other with a published number, for business etc. I leave the fax machine turned off except when I'm expecting a fax. The answering machine message on the fax line starts with "if you are trying to send a fax, call the main number first and we will turn the fax on...".