I bought it from amazon and the base has cracked. Is there a way I can order another base?
1584861
To my awareness, individual parts are not sold to customers. If the base arrived cracked, your best path is working with the seller in obtaining a replacement. If the base crack was caused by the shipper, please advise the seller.
1115496
Mine broke too. :( I would love to know the answer to this question .. anyone know how to contact the seller?
1119922
Truthfully, I don't know. See if it is under warranty, maybe you could get it replaced. If you can't that way, then see if the company can send you another top.The only other thing I can think of, is going to an actual marble, granite, stone company.
655083
Yes I am having the same issues. I have replaced it twice. I wrote the manufacturer and they sent me a new base. But they are not lasting more than 3 months. They told me that they make quality products. I believe they need to go to a glass with metal base.
797745
Sorry to hear about that you middle section is broken. I know how easy it is to break, it's pretty delicate. I haven't seen it anywhere to get replacement parts, but try to contact the vendor, perhaps they can help you out.
1473358
Not cheap, but you can order a dozen replacement disks from KitchenKrafts.com. But if it CAME missing one, I'd contact the seller (Amazon?) customer service - maybe they'll send you a replacement bottom.
280375
If you got it from Laza, contact them. They sent me a new cover right away when I told them mine had broken.
1444139
I didn't. I will not be ordering that product ever again. It is just too fragile. If you bought recently then I believe they will either refund you or exchange for a brand new one.
1411623
You Can, Check Local Hardware Store's If Not Check Amazon Or Walmart. Since You Just Bought It You Might Want to Return Or Exchange It
45545
I have the same problem. Any ideas?Also, there was no base included, even though the photo on the product page shows one.
663473
I have no idea. The base that I ordered was not the base that I received. I returned it and did not get a base from this company.
2083514
If not available at Amazon, I would contract Hamilton Beach and see if any replacement parts are available for this unit. Hope this helps to answer your question.
2087148
We returned the entire unit because the stainless bottom had been over stretched when it was formed and cracked. I do not know if you can replace just the bottom, but for the cost of this unit and the poor construction I would (as we did) just replace the entire unit with a unit from Walmart for a lot less money.
1127239
You have probably already found this but I saw them online at Home Depot. Mine isn't broken but needs freshening up so I'll get one there.
1277614
Hello Christine,It sounds like you have something that is cracked or damaged. I would call Amazon and request a replacement. I hope this helps.Dwight
505479
Unfortunately mine came broken; however, Bed Bath & Beyond had this at some point. If you have one nearby, you could check it. Not sure if I will get there or if they still carry this item. Good luck.
788009
I am not sure which this questions pertain to, I did order a base and it didn't fit but I ended up sending my old one to the vendor and they repaired it for $25 and it is still working. They did a great job. I believe I dealt with Crista.