Help!!!!!!! Can any one suggest what I can put on the top blow up rim to help it from getting tiny pin holes. It is getting black spots on it and the holes are coming from it and seems like when I fix one, there is another to take its place. I just want to swim and not air the rim up every hour. Plus, losing water is expensive. Or am I needing to just call it quits. Please, any suggestions Help!!!!!!! Can any one suggest what I can put on the top blow up rim to help it from getting tiny pin holes. It is getting black spots on it and the holes are coming from it and seems like when... » Read More Help!!!!!!! Can any one suggest what I can put on the top blow up rim to help it from getting tiny pin holes. It is getting black spots on it and the holes are coming from it and seems like when I fix one, there is another to take its place. I just want to swim and not air the rim up every hour. Plus, losing water is expensive. Or am I needing to just call it quits. Please, any suggestions « Show Less
1567899
We had so many issues finding the tiny pin holes at the top that we finally gave up. It gave us almost 3 seasons which seems to be the average. I wish I had some better news for you. We've moved on to the 18 x 48 Intex frame pool this year along with a salt water pump. So far so good. Good luck!
27919
I just went through this issue as well, with the New and Improved filters...as Special Etc mentioned, it was because I hadn't pushed down on the filter enough to create a seal. I could actually see water leaking out the bottom, in addition to it pouring out the 4 holes. After pulling it out, re-inserting it and pushing it down hard, it sat much better and the filtering was back to normal again.
1327585
In the water tank, make sure both the supply tube and the air check valve are clear. You can use a straw or piece of aquarium tube to blow air through the supply tube(the male tube). If the water tank is half full it should bubble. Put the straw in the hole(air valve) next to the supply tube. If the cap is on the tank, water should squirt out of the supply tube. My air valve hole was plugged. I cleaned/opened it with a plastic tooth pick. It feels like there is a rubber check valve in there. If it is plugged, I believe it creates a vacuum in the tank and prevents water feeding up the supply tube. Worked fine after I did this. In the water tank, make sure both the supply tube and the air check valve are clear. You can use a straw or piece of aquarium tube to blow air through the supply tube(the male tube). If the water tank is half full it should bubble. Put the straw in the hole(air valve) next to the supply tube. If the cap is on the tank, water should squirt out of the supply tube. My air valve hole was plugged. I cleaned/opened it with a plastic tooth pick. It feels like there is a rubber check valve in there. If it is plugged, I believe it creates a vacuum in the tank and prevents water feeding up the supply... » Read More In the water tank, make sure both the supply tube and the air check valve are clear. You can use a straw or piece of aquarium tube to blow air through the supply tube(the male tube). If the water tank is half full it should bubble. Put the straw in the hole(air valve) next to the supply tube. If the cap is on the tank, water should squirt out of the supply tube. My air valve hole was plugged. I cleaned/opened it with a plastic tooth pick. It feels like there is a rubber check valve in there. If it is plugged, I believe it creates a vacuum in the tank and prevents water feeding up the supply tube. Worked fine after I did this. « Show Less
663586
I don't have any spots on mine..But since the "salt" is a natural substance, the dark spots may just be from that part of the "rock." I'd contact the company, just to be sure..
1319374
I stayed away from under the rim, for fear of spilling in the pool , it does not last through the season , in the Texas heat, need to redo mine again. I would have your water tested if you spilled some in the pool.
2023596
The small rubber rings and large ones for the edge of the rim come with it. The problem is the small black rubber rings seem to be a one time usage type deal... As a result they are rather expensive for one use. Trying to figure out where to get replacements myself. I think they should send more then one initially...
2221603
Mine had two holes in it when i took it out of the box. I was already at the lake so I had to buy a patch kit at the general store and wait 24 hours to use it. One I got the holes patched I did enjoy the float. My husband and I both fit with a small soft cooler in the middle. Once the nieces arrived at the lake they used it and loved it. Only had to put air in it one other time during the week. I am curious to see if I can use it again this year.
1331253
There are little dots toward the bottom one on the cover and one on the base. When the cover is closed properly the dots match up. You have to hold the bottom with one hand and hold the top with the other and twist the lid off. Try to twist both ways. I would suggest trying it a few times before putting water in it just to get used to taking it on and off. Look inside the cover so you can see how it goes on the base part. I hope this helps. Look for those black dots.
1922128
I just bought a water pik set from Amazon and I am having the exact same problem! The tip lengths at the bottom are longer in the new water pik and the snap in just doesn't happen! You could feel the snap in my old water pik! Hope that makes you feel a little better! I don't yet know what the solution is!
2019543
Just move the small cover a little to expose some holes. You should probably turn the heat down some too. Hope this solves the problem for you.
872290
Mine splashed everywhere and bought something different. Keep the as low as u can. Good luck
287403
You blow up the dark blue top rim like a donut inner tube. I used an air compressor specifically made to blow up pool toys. Then as you add water to the inside pool area, the inflated ring keeps the sides up.
315299
Hi,Sorry to hear about this. super bummer. I have two neptunes and I have not had any issues with either. Maybe was a weird glitch or flaw? Should contact FINIS and tell them, I'm sure they will be happy to replace and get to the bottom of it. I use a lot of their products and this seems unusual.Hope this helps!Angela D
588983
I just got one and it leaked out the hole in the back. I found the problem to be the way the tank was molded. The ribs in the tank shrink more during the molding process, so the area where the round rubber seal hits the tank isn't flat, hence the leak. I bought some epoxy for plastic and put it in the grooves where the seal hits. That seems to have stopped the leak even with a full tank of water. The epoxy cost about $6 at hardware. After the epoxy started to harden, I scraped off excess and the sanded with fine sandpaper to make smooth. It took 1/2 hr to do but worth the effort. I hope this helps someone that is frustrated with the unit.
2229400
I had that problem time to time after the first few years. An easy solution is, while it's on and seems to be stuck, pick it up straight out of the water and shake it side to side and front to back for about 15 seconds and place it back in the water. Hope this helps!
1733383
Time for a new iron. The main water container has a pinhole size hole in it. Sometime the water contaminates cause this. Sorry to be the bearer of bad news. Finkcreek
204993
I would try a little water in there and I had to do some adjusting on the tip when I first used it but once I got it adjusted we were fine. Listen for air leaks and make sure you have that tip adjusted for the right spray.