Why hasn't ProForm listened to all the customers pointing out the serious flaws in this bike for years?
1584461
This is hysterical. After I answered this question I went into "contact us" at ProForm to ask about the part for our bike but the contact us is down for maintenance. Guess what the sales is open for business as usual. Wayne
1584462
They say they have. The machine I bought they made in China and it is garbage. They say they now make them in the states and fixed the problem. I have not been offered any proof of this and definitely not received any means of fixing my problem. I quit calling because you never get through to a person on their customer service number.
1584463
Because they don't care Mark. This bike has serious design flaws and is stocked with sub standard parts from China and Pro Form makes (Made) a lot of money off this bike. I wish I had never purchased mine. I suggest you put a complaint on their FaceBook Page, you might get some help to repair one if you own it but they will not refund your money, it's gonna take a class action lawsuit for that to happen...sorry
535469
There is something wrong with the units, I brought it to a bike store and they could never fix it. I am suppose to return it and send it with a prepaid paper that they sent me but I cant find it anymore, can u please send it back so iu can send it to you.
1876360
haven't had that problem yet. i'm sure i will though. this thing has been a nightmare from the day i received it in that mangled box they delivered it in. definitely learned my lesson. don't be a cheap bastard when buying equipment that is normally expensive. a good reliable elliptical should cost around 3k or more. this thing is a joke. sorry i don't have a better answer regarding the display.
518875
I had two of them break down on my eight year old, the first after a day and the second after a month. I wouldn't recommend this bike to anyone. There must be some kind of manufacturing defect because my son wasn't riding it wildly at all. And also it was the same exact problem... the gear wouldn't engage and the second time it started to smell like something was burning.
1417813
I have had no problems with my Schwinn. I would recommend going back to the manufacturer.
1350597
I dont know for sure, but from my experience I dont think there is anything that can be done. If it is a newer bike they might break in and quiet down.
319025
Quite frankly, I don't know. I pay little attention to warranties, etc. It is my opinion they are, and always have been, a sales gimmick. Remember Chrysler's 10 year 100K warranty when their sales dropped to nothing? Also, most have so many "limitations" they are essentially useless! Of course that's just my opinion.
1298335
Hi Kelly - can you tell me when you originally purchased your smart cycle? I purchased on too and have had the same problems, but they will not send me a new bike. Thanks, Dave
1410074
So far Schwinn has been very good about getting back to me, but not so good in fixing the problem. I have replaced the control panel, nearly all the wires and the dc motor. It still doesn't work, but they are still working with me. If either of you have any luck, please let me know via this post.Thanks
1410077
Cesar,That is a great post. I hope there is some way you can report this to Schwinn. I don't think they've figured it out yet.
1513458
I'm waiting for my second replacement unit now. They've already acknowledged that this is a design defect and that the project has been redesigned. Contact customer service again, request another replacement and ask for the redesigned unit instead. There's nothing you're doing wrong and I'm not aware of a way to fix this. I took the first one apart and it's just cheaply made with plastic gears and an undersized motor that don't hold up.
1032823
This question was already answered (see below). It has a lifetime warranty against defects.
1598539
It has been a while since I put the one together for my granddaughter, but if you would email the seller through Amazon, in my experience they will contact you quickly to resolve the problem. I thought I was missing a part, emailed them, & they called right away (a Saturday afternoon) and resolved the problem (it wasn't missing, I just had not looked close enough). Superb quality bike!
456941
Thanks Todd for the info. We are actually getting a refund from them as well. We were going to go out and buy the extreme bike with the refund but now I think we will just save our money. Thanks for sharing your experience! You have been very helpful and probably saving us a lot of time and hassel! You are right about one thing though They do have great customer service.Melissa
567026
Sorry, we had no trouble at all with this bike, either upon shipment, during assembly or during usage. I suggest you take it to a good bike repair shop in your area and ask the question. Good luck!
1836574
I just got mine and I am not thrilled about that issue either it just comes right off without even riding which have not done yet probably going to be a big issue back yard engineering is your best bet the company did not give it much consideration you can bet their will not be a recall to bad the sellers dont do their homework all they want is the money you will be lucky to get this message Neil!!
469560
No...but I've looked on the page and have seen a few OTHER complaints concerning durability. I have on the other hand heard of good success with contacting the Bolse people. Ask for a new one.