Why does handset say searching? have been using it for 9 months but now won't work. a dfferent phone works in the same wall jack.
1567581
did you ever home the handset with the base station? This issue has nothing to do with what's in the wall. The handset and base aren't talking over the wireless. (check the instructions -- you have to push a button on the base station and then put the handset in the seat.)
1731250
One of my handsets began exhibiting a distorted ring sound and speakerphone audio before it just stopped those functions entirely, along with the key beeps and intercom. I ordered a used replacement and it, too, did the same thing. I've returned that one, and will look for another. This looks like a reasonably common failure mode.
1513022
I have had a lot if issues with ours and it is less than a year old. They have traded us parts to replace things. I am sure if you go through their website they will allow you to buy a new handset. I will say their customer service is horrible if you try call, it is better if you go through their website. Good luck.
1441429
Holding down the top button will cause it to search. Lost connect with my phone, and just did search on phone and speaker at the same time and they eventually made up.
62448
I have the same problem. Connector stopped working, so bought this part, installed it. Now the charging works, but microphone does not. Phone does work fine in speakerphone mode (using the other mic), but the mic on this board (the "primary mic") does not work. If I yell into the hole I can be heard slightly. I opened the phone again ... there is no tape over the mic; I put a flashlight on the other side of the hole and it is clear. There is a black piece on the midframe assy, and this black piece seems to cover and redirect the sound from the hole to the mic. It has foam at the bottom. How do I determine if this is right? Or do I have a defective charging port board? I have the same problem. Connector stopped working, so bought this part, installed it. Now the charging works, but microphone does not. Phone does work fine in speakerphone mode (using the other mic), but the mic on this board (the "primary mic") does not work. If I yell into the hole I can be heard slightly. I opened the phone again ... there is no tape over the mic; I put a flashlight on the other side of the hole and it is clear. There is a black piece on the midframe assy, and this black piece seems to cover and redirect the sound from the hole to the mic. It has foam at the... » Read More I have the same problem. Connector stopped working, so bought this part, installed it. Now the charging works, but microphone does not. Phone does work fine in speakerphone mode (using the other mic), but the mic on this board (the "primary mic") does not work. If I yell into the hole I can be heard slightly. I opened the phone again ... there is no tape over the mic; I put a flashlight on the other side of the hole and it is clear. There is a black piece on the midframe assy, and this black piece seems to cover and redirect the sound from the hole to the mic. It has foam at the bottom. How do I determine if this is right? Or do I have a defective charging port board? « Show Less
419483
just make sure jacks are in completely. Can you hear dial tone? have you tries in other phone jacks?
1119660
Make sure it is pushed completely into the phone. It is easy not to do this. Otherwise it is simple technology. Try someone else's headset to see if your phone is OK.
1141920
Sounds like it may need to have the rechargeable battery replaced. All 3 of my handsets started acting the same a couple of months ago and that was the solution.
1970942
I'm not sure if it matters but you have to put two batteries in the phone. When I installed this phone for my dad we didn't have to do anything special. If I were you I would check those batteries first, then try the phone in another jack, otherwise the phone may not be functioning.
2239294
While I haven't used phone frequently in the situation you described, I can advise that I have not had a problem. The one disappointment that I have with this phone is that the cord is not replaceable. I had hoped to use as a wall phone, but cord is much too short. It has been put into service as a desk phone.
1245687
call the number in the book, sometimes you have to reset the phones, and they will guide you through it. my phones did that the first week I got them, and I thought I needed to have them replaced. I called them, and they guided me through a short process, and it reset all my phones... I also heard that handset one, cannot go on handset 2 charger, they have to stay on the right charges, or it screws them up... hope this helps:).. if that doesn't work, they can send you new batteries, and also your warranty may still cover them so you won't have to pay for them... I believe its a one or two yr warranty... good luck call the number in the book, sometimes you have to reset the phones, and they will guide you through it. my phones did that the first week I got them, and I thought I needed to have them replaced. I called them, and they guided me through a short process, and it reset all my phones... I also heard that handset one, cannot go on handset 2 charger, they have to stay on the right charges, or it screws them up... hope this helps:).. if that doesn't work, they can send you new batteries, and also your warranty may still cover them so you won't have to pay for them... I believe its a one or two... » Read More call the number in the book, sometimes you have to reset the phones, and they will guide you through it. my phones did that the first week I got them, and I thought I needed to have them replaced. I called them, and they guided me through a short process, and it reset all my phones... I also heard that handset one, cannot go on handset 2 charger, they have to stay on the right charges, or it screws them up... hope this helps:).. if that doesn't work, they can send you new batteries, and also your warranty may still cover them so you won't have to pay for them... I believe its a one or two yr warranty... good luck « Show Less
1077031
I have mine a few months, and it works just fine. I had returned one from another company, that cost twice as much as this one, got a full refund, and purchased the Joy. If it lasts a year, it will be well worth the small cost. If any problems develop, such as your problem, I'll simply order another one. I suggest that you call the company. Amazon can give you their phone No. if you don't have it. I'm sure they will tell you what to do, or even send you a new one if within the warranty period.
1252940
It is in line with the handset (I have a Panasonic office phone and it will not work on the line coming into the phone). Works great. So good, that I now want the much more expensive unit that will do all my phones and allow me to search by phone number.
1945400
hello. nice day. buy recently toptech007 a phone like this and a month stopped working, replace battery thinking that this was failing and not what is. to do.
1250970
I have the same phone set, but have had it less than 9 months. Have had no problems. I use AT&T; Uverse where I live, and so get my phone messages via Uverse, and not the phone set answering system. The phone works well for me. Have you tried resetting your answering machine? It sounds like the glitch is in that part of the phone. Also suggest that you google the phone set to see if this problem has occurred with others. So sorry not to have an answer for you. At this point, I am very satisfied with my phone set. If you get a solution to your problem, would you post it please? I may need it in a few months! I have the same phone set, but have had it less than 9 months. Have had no problems. I use AT&T; Uverse where I live, and so get my phone messages via Uverse, and not the phone set answering system. The phone works well for me. Have you tried resetting your answering machine? It sounds like the glitch is in that part of the phone. Also suggest that you google the phone set to see if this problem has occurred with others. So sorry not to have an answer for you. At this point, I am very satisfied with my phone set. If you get a solution to your problem, would you post it please? I may need it... » Read More I have the same phone set, but have had it less than 9 months. Have had no problems. I use AT&T; Uverse where I live, and so get my phone messages via Uverse, and not the phone set answering system. The phone works well for me. Have you tried resetting your answering machine? It sounds like the glitch is in that part of the phone. Also suggest that you google the phone set to see if this problem has occurred with others. So sorry not to have an answer for you. At this point, I am very satisfied with my phone set. If you get a solution to your problem, would you post it please? I may need it in a few months! « Show Less
2273516
Thank you all very much for the feedback. I've had my previous phone for going on 6 years now actually, and all calls were placed from my house, where I've made countless calls without a single instance of a dropped call before this new phone. Perhaps I did get a lemon. I'll look into exchanging it (unwisely I purchased it elsewhere). I'm back to using my ancient phone in the meantime. :) Thanks again for the feedback!
2282488
please ensure that the phone is in comfortable into the case. The echo most times from my experience working in telecommunications could be a condition on the line by either carrier or the phone may have dropped on the top and the speaker is damage, remove the device from the case and try the calls. if it works ensure that it is in properly. If not return to where you purchased the device. Also reduce the volume. if it is too high there could be a feedback sometimes.