Solved: How do you get the main unit to read the remotes? I put my batteries in and the remotes flash but the main unit reads just dashes even after an hour -- solution -- ended up being a defective unit, received new unit, put in batteries and within...
323747
I can only come up with 2 possibilities: 1) like me you received a bum unit, or 2) the distance between the remotes & main unit is too far. Mine won't transmit from the basement freezer to the upstairs.
743467
Thanks for your response. I was having trouble picking up the temp from the base. I think the batteries were low (duh.. pretty obvious..). I put in new batteries on both units, repeated the sequence a couple of times and... voilà! I think I've got the hang of it now. A handy little device.
860786
Hello, my dear friend, please do not be worried, have you pulled out the plastic chip from the battery of the remote controller? Would you please tell us your order ID? We will try our best to resolve the problem for you. Best regards, lemonbest
1855339
The fan was so easy to install. The remote in the fan was already hard-wired. It sounds like the manual remote is defective or the remote receiver in the fan is defective. I'm sure you've checked the way you installed the batteries. Call their hotline.
688337
Hey Ray, I happen to be a garage door technician. First of all I would recommend you to buy new 2032 batteries for the remotes and try that (you might need to re-program them once you put in new batteries). Make sure you put them in the correct way with the negative side down. If that doesn't work then it's definitely a logic board issue. If you replace the logic board, make sure you unplug the unit first. After you finish puttingin the new logic board you'll need to program all remotes and keypad. I hope this helps you
1006887
Try and replacing the batteries in the receiver. I had to do that with mine after 3 overnight usages with my unit. The batteries that come with the unit may have been bad.
1842526
I suspect that the remote is broken. Unfortunately there is no pairing required, so doubtful it is programming related. Try unplugging everything and see if that helps. This company is no longer in business you out might be screwed. I will look at my unit and if I get any pearls of wisdom I will send them your way. Hope it works out...
1318947
Never seen that before. I would try checking all of the connections and cleaning them. Also maybe try replacing the batteries in your remote. Hope this helps!
323748
There is a reset hole on the back of the main unit. Get a pin and put it in the hole and press down gently. Make sure the batteries are in correctly on the remotes and the main unit. That should take care of your problem.
1017628
Point to the head and click the button should read right away. On the elderly I find it takes a few seconds longer. If you are having an issue with the time change your batteries. If still having trouble, exchange your unit. Just because it is a good unit doesn't mean there isn't a dud in a batch. Hope this helps
1448629
I have to replace my batteries every week. I'm starting to think there is something wrong with my remote after reading these other answers. I've set it so the back light only comes on when I press a button and set it to stay on for the shortest time setting there is and no luck. It didn't make a difference.
1944174
Go to a battery store and have the battery tested. I know Batteries Plus sells a replacement battery and they are not cheap. If it is not the battery, it most likely is the remote. I bought a new one after having problems with the channels jumping randomly and am so much happier with the newer remote. My other one was about 4 years old.
1153596
Dale, Mine worked fine out of the box. I would like to suggest that the battery in the remote might need changing. Other than that, the only thing that is possible is turn it off, unplug everything to let it reset and plug it back in. If this doesn't get it something is busted and the unit has a decent warranty.
258723
You may be able to use the external sensor that came with the unit and see if it will pick up the remote. Mine worked fine out of the box, but if something is blocking the sensor on the front of the unit, you will have to use the external one. Hope that helps
886325
Ensure the batteries you tried are new, try resetting the unit. If that still doesn't work send it back for a new one. We have had our for 5 years, I believe we did have to send it back for a new one and have had no problems since!!
1689306
If you are using the remote, check the batteries. If you are using the buttons on front, be sure that you have it set in the right mode. Otherwise call manufacturer.
131310
Haven't had that issue. Sounds like a defective remote or something wrong with the unit itself which may not be receiving the signal from the remote because of some internal problem. Sorry I couldn't be of more help.