Hi, I just got the machine, however, it does not work. I turned it on, however the button for choosing the option seems not working?
1585162
1) when you press the little button (top right hand) do you see any red or yellow light flashing? If not the machine might be faulty or check whether you need a voltage converter 2) did you forget to put water in the bottle3) the middle button = start4) the left button = selection (clear, elasticity, sebum-oil skin, long warm mist, short warm mist)
1585163
You need to make sure the ground that the machine is sitting on is flat. If the level is uneven, the lights will just keep blinking
1585164
Did you make sure the surface is flat? If there is a slight angle, all the lights blinking and menu selection won't work. Check the instruction menu for errors(you should ask the seller for an English menu, which they will send a similar model's English menu, b/c this one does not have). Also if the water bottle is not install correctly, the machine won't respond either.
237999
I'm having the same problem. The manual says to hold the reset button to go back to the factory settings and then you should be able to open the GUI again. However, this doesn't seem to do anything. I've pushed the reset button and held it for up to 50 seconds and it doesn't reset. Anyone else out there figure out how to reconfigure these things? Their customer service is not responding to my emails.
690254
Try to press the area below the switch button...I tried it and it's working again.
885715
You press the button repeatedly, it cycles through the options. The button is frustratingly non-responsive however.
1833205
give it a try, mine has a red button. you can always return the item if it doesn't work.
2222173
So you, Plugged it in, connected the heat plate and flipped the switch on the right side? If it is not even turning on by the switch, did you check to make sure that outlet is working, if it is then something is wrong with The machine, Send a message to the seller, if you got it from mix wholesale they were great to work with. Good luck.
1653125
well, are you sure you are inserting it correctly and then setting the combination? These things are a little fiddly, you have to insert them just the right way, pressing the button on the end while you do it I think? (Sorry, mine is not here, it is at work so I can't double check). I think it is press the button, insert to slot, let go button, move combo numbers, should stick. If not maybe your slot is damaged?
39494
Where is it, on the machine? When I turn mine on, it just goes to the timer times. How do I set it to be continueous?
1501505
If this is the part with the red tabs, the machine has to be off before it will release it (by pressing the red tabs). If that doesn't work you may be experiencing what terrible says on their response.
2049317
As already pointed out above and in the (alleged) manual, hit any button except "standby" button. Problem is, no where does it say what or where the "standby" button is. ????
1899826
Just follow the directions on the menu button. If it does not work, try the mood button. Thank you.
538570
Have you found any solution yet? I'm facing the same issue right now and I can't get it to turn at all. Anyone can enlighten? Greatly appreciated.
1097050
I could not get the return/enter key to act as a send button. I tried holding down the function keys while depressing the enter key but it did not work either. Sorry I could of been more help.
1506632
Sorry to say I purchased the machine last year and have tried everything and cannot get it to work properly maybe you could send it back before you open it
1599631
Hopefully your first notes / drawings that are stuck on there at the moment are nothing embarassing!! :-) Make sure you push the button at the top down very firmly, it's an actual button, not touch sensitive like many other gadgets these days. Possible you got a defective unit too - nobody beats Amazon about making returns easy and fast.
1454787
The same thing happened to me. I could not get it to work we tried everything. I will be sending it back. Sorry.
534557
I have not had this problem and do not know if there is a reset button. Have you checked with the manufacturer? Let me know how this will be resolved. Good luck. It is a good machine and very well worth the money.