How to open it . I followed the direction but still could not open it .
1589466
It is a little tricky at first even getting the right key into the right lock but once you turn both keys and pull the door it should open. It really helps to put both keys on a keychain that allows both keys to be used at the same time and I put a marker on the top key so I don't have to fumble with figuring out which key is for which lock. A note about the bolts that came with the safe: I recall them not working properly when I drilled the holes into the cement floor of my garage. I had to use different concrete anchor bolts that I had on hand. I only bolted two of the four holes and it is extremely secure. It is a little tricky at first even getting the right key into the right lock but once you turn both keys and pull the door it should open. It really helps to put both keys on a keychain that allows both keys to be used at the same time and I put a marker on the top key so I don't have to fumble with figuring out which key is for which lock. A note about the bolts that came with the safe: I recall them not working properly when I drilled the holes into the cement floor of my garage. I had to use different concrete anchor bolts that I had on hand. I only bolted two of the four holes and it... » Read More It is a little tricky at first even getting the right key into the right lock but once you turn both keys and pull the door it should open. It really helps to put both keys on a keychain that allows both keys to be used at the same time and I put a marker on the top key so I don't have to fumble with figuring out which key is for which lock. A note about the bolts that came with the safe: I recall them not working properly when I drilled the holes into the cement floor of my garage. I had to use different concrete anchor bolts that I had on hand. I only bolted two of the four holes and it is extremely secure. « Show Less
1589467
I went out to see exactly what I do and here it is: I put the key in the top lock but it doesn't go all the way in, so I leave it there and put the bottom one in and turn it from 6 to ~4, then the top one will push all the way in and turn to the right, and I pull the door open with the keys. The top key won't go all the way in and turn until the bottom one does. I hope this helps more.
1589468
There are two keys each for a specific keyhole. Place the right key in each and turn. Should open. Hope this helps.
1589469
Put both keys in.Turn the bottom key one quarter turn.Then turn top key all the way and pull safe open.
1589470
You will need to make sure you are putting the correct keys in the slots and run them as described. It opens easily then.
213906
With the side with crystal chips facing you, the part that opens is on the left. If you try to open it by pulling it straight up, it won't open. So, you have to pull it open from left to right by grasping with one or two fingers placed under the loop closest to the left side and then pulling diagonally across to the right. Then, the loop with unwind from there. Hope this helps. It opens pretty easy once you get it.
1778456
Just take the bottom and top half and twist. It can be kind of difficult to open, I still struggle with mine.
609451
I initially thought it was stuck in the closed position, a defect. It was very difficult at first, but you need to turn it to the open position. Now it opens and closes easily.
908848
Now that you mention it, it was in there pretty tight. I did use the correct type of screwdriver to eventually open. Im looking at the screw that was rremoved and its stripped. I guess I will tread lightly next time the screw needs to be undone. This sounds like its a defect overall in the product workmanship. Good luck.
2018765
I can open it easily with my fingernail. You may need to push the right point to open it.
324543
You just gotta keep twisting it and it will pop open. I had the difficult time trying to open it as well. :) hope this helps.
1737807
If you already tried opening it with the default combo 000-000, and it still refuses to open, then you'll have to try to remember any possible # of combo(s) you may have set it to. Can you think of a familiar number you may have used to set the lock(s) and start from there by trying every combo possible with that familiar number?
131799
Dorothy, I had the same problem. Hold the bottom (bigger part) with your left hand and twist the part just above it with your right hand. Failing this, go to YouTube and see how is done there. This is how I managed to open mine. I hope this helps.
1304217
lol, your better off than me. I lost my key. But it seems to me I had the same problem, and it turned out to be I just had the have the open and close handle in a certain position for the key to work. Play with that sequence and hope it helps.
1291501
As far as i know you can't open it - so i use an air compressor or a can of the air bomb that they use for computers !!! Hope this helps you !!
1049290
Make sure you turn the handle to the left.. You would think you would turn it to the right but it open when you turn the handle left.
1753090
If I'm correct, the instructions indicated they could not. I have not attempted to open this gadget though!
2078123
It took me a while to figure out how to open it , i forgot how you open it but i looked it up on youtube, it feels like ure gonna break it but force it and youll be good
607942
Just grip onto where the wheel is and pull and twist. It's hard to get open the first time
1119731
I followed the directions on the web. It was a pain in butt. I did get it to work finally. My problem was that I needed to start with the doors locked or unlocked. I don't remember which. It does work. Keep trying.
674342
I wish I could help you with that. I had difficulty opening and closing it.