I need help please! My lap top doesn't turn on! I'm from Peru and I don't know what to do because I bought it on July in USA by amazon. How can I contact the seller? I want to know If I can use the warranty!! Please your helpp I need help please! My lap top doesn't turn on! I'm from Peru and I don't know what to do because I bought it on July in USA by amazon. How can I contact the seller? I want to know If I... » Read More I need help please! My lap top doesn't turn on! I'm from Peru and I don't know what to do because I bought it on July in USA by amazon. How can I contact the seller? I want to know If I can use the warranty!! Please your helpp « Show Less
1574015
I had a hardware issue with my machine out of the box -- I contacted Sony directly, and since my machine was still under warranty, they took care of everything. According to the website, their number for technical support for VAIO computers is (888) 476-6972.
1531683
The same thing happened to me when I first ordered this computer. I sent it back to Amazon and had them send me a new one right away, and the new one worked fine.
1574016
Dear Holly, I have just called to Sony in Peru and they told me that the warranty is not international, so I have to pay the service! That's not fair! I thought that SONY was the best but I was wrong!
1411523
Thanks Joe! I bought extra memory but the seal says if I remove it the warranty is void? Is taht true? How can that be?Do i need to get latest bio, etc? I just got it. MikeJoe how in heck do i get the video cam to work? We bought my wife an Acer Aspire one and it was mountains easier to get up and running. Thank you sir!! Mike
1769947
I never actually got my laptop. But as a company that globally offers products, they literally can not refuse a manufactures warranty, and then you could be the additional warranty that amazon has.
942374
I purchased an extended "square trade" warranty with this computer which you can also buy through amazon, that would be my recommendation. They say it's "worldwide" coverage so if you damage it in another country I think that means they cover it, you should check with square trade.
1190835
Fyi, for all of you purchasing from AAA MART; beware!! They have horrible reputation with this particular laptop. They also bully people to remove negative feedback and any claims against them. Good Luck!!
2080916
Yes there are warranty from dell, but i believe it was international. In my case things got messy. as i purchase it at USA and come back to india. Here i checked with some service person and they said its not international warranty so can't replace here in india ( if international warranty is covered. then i m sure dell would have replaced it with new laptop here in india itself ). luckily amazon accept product return on or before 30 days from purchase date and i return with in that period and got refunded my money back :)
1116018
can't help you? other than i can tell mine did not work, service to get a refund was bad. I had to get Amazon to give refund back to me. ( i also lost my shipping back to China) Manual was not in english either. i would buy from anyone but E-Prance.
1688622
All i know is i had a computer repair person com and he said that the lap top is too old . it will not down load Game from on line. Adobie needs updated. When i went on line to update they wanted me to pay for it. Iam so upset i wanted to send it back,but i think i is too late.
915098
NO! My Apple lap top crashed and burned a month after I bought is and I could not find anyone that would or could fix it! Garbage!
96795
Does any one know if there's really a big difference with the spec difference of this laptop between amazon and newegg? I WANT THIS LAPTOP by at least the beginning of February! If this sweet baby doesn't come in stock by the middle of January I will`buy it from Newegg before they go out of stock too! And what's with their extra 50 bucks anyway?! Come on AMAZON work with me here! WORK WITH ME!
1453831
Hey, I bought mine about 2 months ago and got a defective screen. (It showed white scrolling lines which sounds similar to one of the other posts) It performed great while it worked, but the HD screen going out is kind of a biggie. At least they have an awesome warranty (including both way shipping) The damn RMA repair service takes 14-16 business days plus time spent in shipping I'm looking at almost a month w/o the computer. If given the choice I would probably buy it again, because any computer risks issues like this but not all the companies have as nice return policies.
134739
i guess you should contact seller and see about trading for a new one. Or try new batteries first idk..... the side keys dont work on mine but the rest of keys do. only thing is some tend to be a llittle sticky but i am typing this up on my new lenovo flex laptop
1820456
I had problems with the computer, and while HP did provide good warranty coverage, I had to get the computer to a US address. They would not let me ship it directly to their service center. This was a significant issue for me.
2239001
Hi.. Did you get any respond from amazon about your queston? I have the same problem here in Ecuador
890827
I am sure many are asking the same question! @Amazon PLEASE ANSWER... btw, did you purchase the laptop??
199406
They told me that the boards are either refurbished or pulled out of units that didn't sell. The one they sent me worked for about 5 minutes before it crashed. I could never get the laptop to stay running with it so I sent it back. I ended up buying a new laptop and scrapped the hp, which sucked because those were expensive computers when they were new. As far as whether it will work in your model, you can probably e-mail the sell with that question if you're still interested. They were okay to work with and were willing to refund my money.
129912
Hi Susan,Yes, I had the same problem. The power pack just literally packed up. I bought the laptop Jan 2013 and by June 2013, the power cord/pack quit working. I called Toshiba and because the purchase was still within the 1year warranty period, Toshiba agreed to replace the power pack. I was asked to send the defective unit back while a replacement power pack was shipped to me - but not before I had to shell out $30 to purchase a replacement power pack while waiting for the Toshiba replacement - as I wouldn't have been able to use my laptop for the 2-3week period it took to get the replacement. All the best. Hi Susan,Yes, I had the same problem. The power pack just literally packed up. I bought the laptop Jan 2013 and by June 2013, the power cord/pack quit working. I called Toshiba and because the purchase was still within the 1year warranty period, Toshiba agreed to replace the power pack. I was asked to send the defective unit back while a replacement power pack was shipped to me - but not before I had to shell out $30 to purchase a replacement power pack while waiting for the Toshiba replacement - as I wouldn't have been able to use my laptop for the 2-3week period it took to get... » Read More Hi Susan,Yes, I had the same problem. The power pack just literally packed up. I bought the laptop Jan 2013 and by June 2013, the power cord/pack quit working. I called Toshiba and because the purchase was still within the 1year warranty period, Toshiba agreed to replace the power pack. I was asked to send the defective unit back while a replacement power pack was shipped to me - but not before I had to shell out $30 to purchase a replacement power pack while waiting for the Toshiba replacement - as I wouldn't have been able to use my laptop for the 2-3week period it took to get the replacement. All the best. « Show Less