the outlets work but the usb ports are not working. Any suggestions?
1583177
Mine worked right out of the box. Give it a try on a different outlet, not in a kitchen or bathroom. If it still doesn't work, return it.
1583178
It might depend on your device. My Garmin, a Galaxy Nexus phone, and several other devices work fine with it. However, my Galaxy S4 doesn't work at all. Same behavior as if it was not plugged in at all.
1583179
Mine worked out the box charging I phones and I pods , I haven't tried it with anything else . What are you trying to charge with the USB cable ?
263799
any usb outlet works - I charge them from my computer, my tv, and my phone charger usb.
1747291
You might be using the wrong port. The ports on top are not connected. You have to use the ones on the bottom.
723369
Have you tried contacting the company? And why would you need a adapter? It has a USB port.
175908
No real problems with mine. Do you have anything unusual plugged into your USB ports?
964843
make sure both the HDMI and the USB cables are plugged in. It needs the USB for power.
464420
make shore wires are tight. Mine was doing the same thing. I soldered mine problem want away. If not might have plug it in to usb and up date it
1014757
Nope. Looks like the USB ports are not powered while in recharge mode, even though the recharge port is dedicated to recharging.
678012
The port has come disconnected. Contact the vendor and either get a new one or your money back. Mine did this and the vendor wanted to play around but having Amazon back me helped them see the light.
2190929
the usb port is for intput not output .. for that reason I do not think that's gonna work
229717
Make sure the input and output are correct. If it still doesn't work then it's the power source. Try a different outlet.
683034
Hello. I had no problem with the cables (actually bought two) but was disappointed that I cannot use a USB device AND charge the computer at the same time.
1071681
no. sounds like something is wrong. did you plug it into a usb 3 port? it's a usb 2 only unit
1872060
If the previous answer does not solve the problem, imo you must return it. But also try something else in the outlet you are using to ensure there is voltage.
765511
Check the power port and make sure it is not bent and that the power plug wires are not torn, try the adapter for the mobile plug.
1926520
Hi, the device is not working when connected to the USB, can you please provide the details how should get work when it connects to the USB.
1748362
Yes, open the device, check the connectors in side, possibly are not making good contact, are equal to the normal USB connector cables.