After installation, I can get sound but only when I'm touching or holding the iPhone that we use to play music. What does this mean?
1604596
My suspect would be a grounding issue. But I didn't observe this issue, my apologies.
1604597
Sounds like a bad cable connection to me. Does it happen with other iPhones as well? What happens when you connect a lap top or other device? Could potentially be a ground issue as well but less likely .
223064
It me again, I was able to set up the speaker with my daughter's iPhone5, easily done. Then I attempted to connect my laptop. It was discovered and connected but still would not play. Weird???? Hope you get some other responses
677644
Is there something else already connecting to the speaker right now? This happened to me and it was because if was trying to connect my Ipod but my phone was in range connecting to it.
2197025
Not apple user but I would try to reconnect unpair/pair and make sure the audio and music are set to ON.... make sure it's setup by the book like any cables needed to support iphone
1521314
When using the AUX make sure the volume is up on the device. This helped with my sound.
992751
Running the update on both your computer and your SoundTouch device should fix the issue
643816
Sound comes out of the "attached device" such as your iPhone/iPad. But you can hook it up to an external speaker/stereo or bluetooth speaker.
1375312
Having trouble with a Beatbox that I just bought -- no sound from dock connection, and no control via remote. Customer Support at Monster says its an iOS glitch. Any clues?
1952847
Once you get the music to play you should be able hear calls through the speakers. At least thats how my phone works but im not sure if its different for iphone
1694630
Yes I have this problem as well. The iPhone needs to be very close to the sound bar to not skip.
2036731
Dont know i returned it after i got it due to not being able to hear my music on it.
2229108
Hmmm...this has only happened to me one time....Try resetting the blue tooth connection with the source you are playing from---the only time it happened to me was from an iphone....android has never been a problem
884137
It mostly works. Every other time when I switch from video to music it gets 'silent'. i.e. iPhone will show that it is still using MW600 as sound output, but no sound is coming out of headphones.Also, sound volume is not that hight.
1530915
I would say best option to narrow down the source of the issue is to try other iPhones, preferably iPhone 5's like yours, to see if it's not the lighting cable port on the phone. You know it works with your iPad air, so, maybe if you know some other people with iPhones, friends or family, you can test the unit with their iphones. Turn off Bluetooth on your phone and hook it up. Reset the phone, home button and sleep button held down together until the phone turns off and you see the apple appear on the screen, try connecting it again keeping the Bluetooth turned off. Reset network settings, try connecting it again. I have an iPhone 5s no issues here. If the dock works with you iPad than I would assume it has to do with the phone. Try those things see if it doesn't help. Do you have issues connecting it with other things to transfer data, like iTunes? Maybe try a restore on your phone with iTunes just make sure you back up your phone, but it does sound more like a hardware issue than a software issue. Still, doesn't hurt to try a few things. Backup your phone if you do a restore though, and know that any unpaid music will be lost with that restore so consider that to before you do it. Hope I could help if you didn't already try some or all of those things. You can also try this tech article from the apple website to troubleshoot it gives a link on how to restore the phone. https://support.apple.com/en-us/HT203284 and if anything call apple for tech support they might be able to help you. Update your support profile so if you call the rep can find your information fairly quickly. You can update your profile at https://supportprofile.apple.com/ last I would say if all else fails find your device manual and call for support their. But because your iPad Air 2 works with it, I'm leaning more towards the phone as the issue.
1206144
I don't have an answer other than to make sure that the device you are connecting is not on mute and the volume is set. Really sorry I can't help.
1487466
You have to go into your phone settings. System>Accessory>Dock Sound needs to be checked.
198311
I have not experienced this with my iPhone. I just reconnect it via Bluetooth devices and begin playing music. I cannot speak to android as I do not own any android devices.