motor is not turning the belt, and a red light is blinking on the pc board, the treadmill is not working, please tell me what to do.
1571214
Sorry to say, but I think you have a bad motor. I would return it if possible or call Proform to replace it especially if you recently purchased it.
533115
If it is not working then usually it is a bad board. Send it back through Amazon and get a replacement.
617333
Will Try. Go to the I Robot website and down load the manual for the Scooba, it will have a trouble shooting section in there to find the problem. and hope that it is not "brain dead" where the computer brain is fried.
351308
I do not have this problem, but there are two tension adjustment rollers to fix your issue. They are at the rear of the unit and require the large hex key that was supplied with the treadmill. You should read the manual to see how to do this adjustment. I hope this helps.
66547
Take out the battery and reinsert. If it still won't work use a fresh recharged one. If it still doesn't work you need to call them and probably need to have it repaired.
1993403
I raise the treadmill into the storage position and spray from underneath. I pull down on the belt and give it a squirt from each side. Then I manually rotate the belt a few feet and repeat 3 or 4 times. Hopefully the lubricant is getting where it needs to be.
1067929
Send it back to BernzoMatic for repair/replacement. Their customer service is considered quite good.
1712516
Hi Hazel -- I wonder if you ever resolved this problem. I have been using this treadmill for a few months now and loving it but today it started making a clunking sound when belt running. I found the user manual online but there is no mention of the problem. You call it 'clicking' I call it 'clunking' but I think we could both be having the same problem, so am wondering if you ever resolved this. Any advice you might have would be much appreciated.
1422014
I just got mine too but I did not do anything to it...just switch it on and it works fine...I think u should contact the company to exchange a new one for you.
1799710
We had to call an appliance repair company. There was an electrical board that failed and they replaced it for us. Since then, that side worked great until the "red side" stopped working. Have to call the company back to replace that board as well...
1308799
You will need to describe in more details about the problem. "does not work" is too vague. Power doesn't come on? Motor not turning on? Balls are not shooting? Balls are shooting only once in a while? Balls shooting at bad angles? Once you provide that information, then maybe someone can help you.
1088175
I have thrown away this treadmill. It generated a loud noise after less than one year usage. The company refused to fix my problem. Sorry that I am of no help here.
1124235
I would double check all the screws and bolts. Probably take off the control module and double check the connection ports. If its still messed up call customer service. The unit has one of the better warranties.
1532068
U bought it through Amazon, RETURN IT and get another one. Sounds like it's got a short or a defective motor/ battery. Take advantage of Amazons excellent return policy.
124994
It sounds like the controller is internally short-circuited. It cannot be repaired. It must be replaced.
1721064
On HORIZONFITNESS.COM there is a troubleshooting and general questions section. I found instructions and a video on how to lubricate the belt! It looks easy. You take the blue wrench thing provided, loosen the back screws, located on the very end of the treadmill on both sides, loosen each counter clockwise 10 to 12 turns. then lift the belt , one side then the other, squirt the oil in a zig zag fashion. Run the treadmill for 3 minutes, then walk on it for 3 minutes. BEFORE you turn it on retighten the belt clockwise on both sides the same number of times you loosened it. The video is very helpful. Hope it helps!!
852212
Sorry to hear that your machine isn't working. Amazon has a great return policy and I've never had any issues with them providing a refund for defective merchandise. I know that this item is large and not easily returnable, but give them a call.