We bought a second monitor but the infrared camera doesn't work. Is there a trick I'm missing?
1586091
Some don't even know what they are talking about. Don't answer if you're not sure. There are 1 set of buttons on each side of the monitor. One for brightness and the other for volume. If you hit (-) on both brightness and volume at the same time, IR (Infra red night vision) toggles to On/Off/Auto. If you hit both (+), it toggles to On/Off for VOX (auto video shut off after 3 minutes of inactivity). If you hit (+) on volume and (-) on brightness at the same, it turns on and off auto mute. I may have got the IR and auto mute backward but that's how you do it. There's no SINGLE switch or button with which you can manipulate the IR. Some don't even know what they are talking about. Don't answer if you're not sure. There are 1 set of buttons on each side of the monitor. One for brightness and the other for volume. If you hit (-) on both brightness and volume at the same time, IR (Infra red night vision) toggles to On/Off/Auto. If you hit both (+), it toggles to On/Off for VOX (auto video shut off after 3 minutes of inactivity). If you hit (+) on volume and (-) on brightness at the same, it turns on and off auto mute. I may have got the IR and auto mute backward but that's how you do it. There's no SINGLE switch or... » Read More Some don't even know what they are talking about. Don't answer if you're not sure. There are 1 set of buttons on each side of the monitor. One for brightness and the other for volume. If you hit (-) on both brightness and volume at the same time, IR (Infra red night vision) toggles to On/Off/Auto. If you hit both (+), it toggles to On/Off for VOX (auto video shut off after 3 minutes of inactivity). If you hit (+) on volume and (-) on brightness at the same, it turns on and off auto mute. I may have got the IR and auto mute backward but that's how you do it. There's no SINGLE switch or button with which you can manipulate the IR. « Show Less
1586092
Did you make sure that the IR feature is turned on? On the monitor go to the channel of the new camera, then tap the down brightness and down volume at the same time. You should see if IR is on or not. Other combinations of those buttons perform other options like turning VOX on or off (monitor sleep) or toggling auto-mute.
1586093
There are 2 buttons located on the upper outside edges of the cameras that provide 3 settings. 1. IR ON 2. IR OFF ,3. IR AUTO . If not all of the positions work it's just a minor switch defect . Send it back for a replacement. The two buttons on the front are for On/Off and Camera Selection. Hope that helps.
413547
Probably the company can answer that better. 1-800-268-6237. But it appears that it cannot monitor from 2 different rooms, but from whatever angle you have it pointed at in one room. It doesn't have extra "ports", though there may be a gadget that could make that possible. However I'm not sure you can buy a second camera separately to be used with one monitor. You may need a more sophisticated system, which would could cost much more.
1240230
I've seen no IR. I run it in movie mode only. Other modes may react differently.I use the pixel shifting feature, as well. As such, I don't use "just scan" (which turns off pixel shifting), but instead use 16:9.
539027
Thanks so much for your response. I'll go ahead and bust it out of the package and try it out. Trying to connect an extra monitor!! Lee
827409
Given the lack of any information other than you use an Xbox One and the IR eye didn't work, it could be anything. Did you check that you need a mono plug instead of a stereo plug? Can you see the IR eyes flashing? Do you have it plugged in?
352294
I cannot get any picture on the 2nd moniter. I am positive I have all DPcables connected properly, yet nothing on moniter 2 It just displays the same maddening message: "No DP connecter". I have ordered the $76+tax Startech MSTMDP122DP Mini DisplayPort to 2x DisplayPort Multi Stream Transport Hub. Pissed off here. Dell effed up with these monitors
572593
bought this monitor but when i hook it up with a HDMI cable is tells me i need to connect a VDI cable?? i can't get the menu to come up? the monitor came with no paperwork. NOt sure how to contact this company for tech support. I went on line and left a message and got a return message to contact ASUS in the USA but gave me no info on how to contact them. Please help
1663743
I had a similar issue. I had to download the current driver from the Kensington website for it and once it installed, my two monitors worked fine. The drivers that are supplied on the disk that comes with it are out dated.
2256725
If it is just a 1 camera then it would not go back and forth from screen to screen - as there should only be 1 screen (1 camera). I would suggest trying to disconnect and then re-connect the camera and monitor, and see if that resets it and fixes the problem. If that doesn't correct your problem, contact support at svat.com.
1104528
I agree with JR, check/swap your wiring/power supply. If it still doesn't work send it back. Quality control on this camera is not good, Ordered 2, one was bad right out of the box.
594385
test if the ir leds are working by looking at the baby monitor through your digital camera screen. the CCDs used in digital cameras can see ir. They should appear a dull grey in color. It does not have to be dark. If they don't appear on your digital camera, chances are likely that they are not working.
1169316
Connect the two with an HDMI cable. Then tell laptop to go to 2nd monitor..
435890
It could be a number of things. First thing I would do is check all of your connections. Unplug and reconnect just to be sure. Check your power supply. If you have another monitor hook it up and see if it might be your video card. If you do those things and everything is connected properly, and the other monitor works fine then I would say you need a new one.
804321
hello. I have the monitor downstairs and one camera upstairs. It works fine. Hope this helps you, I like my system.
1814444
The IR light gives away the cameras position. Try Wildgame blackout. Small and no lights to give away it's position
1823112
the moniter would not come on .if i can help u with any other question feel free to do so. thank you
810720
Try connecting your usb cable from your P11 to the monitor, I don't have a monitor yet but I think that'll work.