It won't charged my phone unless it is connected to an outlet. help!!!
1596682
Be sure you press the button on the end of external battery and it lights up a blue color to begin charging. Charge the External battery with the USB plugged into the outlet plug and the micro-USB into the battery. Once the External battery is fully charged, then the USB end goes into the external Battery Pack and the micro-USB is plugged into the phone. Sounds like Battery Pack is not charged. I never have had an issue and charge my phone on planes all the time. The blue light must be on though!
1596683
Got this for my wife works great. Is it fully charged and after plugging in your phone "did you turn it 'On' by pushing the On/Off button" on the front right by where you plug the cable in. It is a Very small sliver of a thing.
1416483
I've try one from a wall socket & both Micro USB still didnt charged. I'm really mad about this cost me $7 bucks and cant even charge it when using it
620491
I've been using it for a year. Only time it didn't charge is when the USB cable went bad. Replaced the USB cable and phone charged back up. Check your cord elsewhere. Also, the charging port on cell phones can sometimes act funny with certain USB cords. When I used cheap cords with my old Driod X it never charged. Verizon cord... And it would charge. Other than that, check your fuse on the tender. If all this still doesn't fix your problem contact the manufacturer.
2282839
I am having the same issue in the same time frame. It never worked with the plug, only via usb cable. Now it won't charge at all. Mine came with 1 year warranty.
506998
I have experienced this with one of my chargers before... I think it means that something is wrong with either the outlet or the battery that you are charging. I have seen it at times and then tried a different battery and all of a sudden it works. I would look it up online.
2274878
Um. Sorry for reply back so late too you. Daniel. Um. I had that problem with my phone, and thought is was the Gorilla Gadgets battery. It pissed me off. But you might have too take the phone down and tell them that you need another head peace and a cord to get a better charge. In the mean try this. Take the battery out of your phone, and wait for 60 seconds then try the battery again. Let me know what happens. I will check back your reply.
269922
Your charger may be damaged or the phone itself maybe damaged also make sure it is the correct battery for your phone. I had a battery that was not charging but it turned out my charger was bad.
528809
The problem isn't the USB cable its the power adapter. I tested first using the one I have for my phone and it charged. Wound up picking up one for 10 dollars at Walmart. Just check the amps on any USB wall plug as long as its 1.5 amps or more should be fine
2237737
With the battery pack being charge from a wall socket it would not charge my phone. Once it was unplugged from the wall it started charging the phone.
1614665
same thing happened to me and it's past the return date. I unplugged the unit and removed the battery and then it worked....for a few days and now it's back at it again....won't charge my phone.
382744
Mine does not charge while being used. I assume it is not supposed to do so.
2111936
I have the same problem, it will only work when I have it attached to the charger which is completely inconvenient. I'm about to email the seller and hopefully get a replacement.
173058
I've tried to charge it with the wall jack that came with my iPhone 4s. The light blinks for a few minutes (indicating that it's charging), but then stops and doesn't continue to charge. So I have to either plug it into my computer or use my husband's samsung chargers to work. Not sure why this is.
112855
Make sure if you have an cover on your phone, to remove it. Than it will charge properly...
406632
I have not had that problem. But I can't get it to charge my phone if its only half charged.
748992
Try a different cable, or a different charger, maybe discharge it completely and recharge.
1884207
I used the cord that came with it to charge both the phone and battery at the same time. I usually did this at night and both were charged within a few hours. You may have a defective one, unless you still get a full charge or 2 out of the battery pack with only 2 lights working. I am sorry I don't have a good answer for you.