did anyone get a message that the model of the battery could not be determined so the battery would not charge ?
1580293
The message I got from the computer was Battery not recognized, The advice was try a genuine Dell battery, or replace the motherboard.
1703609
Unfortunately We where unable to verify the battery in the scum buster. If you could please provide the model of the battery currently in there and we can help cross reference
567562
Unfortunately I'm not an expert in these things but what I did is I looked at the sticker of of the backup, wrote down the full model number and did a search for a replacement battery for that specific model - took a risk and it works..
490015
Are you sure the charger is working, I would check that first? If so, also suggest you might need to disassemble it to determine the battery model and type, then search online accordingly. Sorry - not a positive answer to your question.
2195011
Is it possible the battery is not charged? The instructions suggest it is necessaryto discharge fully then recharge. It may be it came discharged, and must be on charge to be recognized, I bought an inexpensive battery and it lasted aboutthree days, then began indicating it should be replaced. The only other possibilitywould be an incorrect battery?Best regards,Sammy
208808
I never could get the battery to take a charge! Someone suggested sending it back to Midland for a replacement.
560362
I don't know. Get the model number off your battery and check the net for a replacement and/or upgraded battery.
683433
I would recommend you contact the seller. They are really quick at replying. Great battery but I followed the charging instructions to a tee.
2274880
If you have a portable battery charger, try charging it there for 8 hrs, then put it in phone and see if it works. If you continue to receive that error just return it and they'll send a new one :)
87299
I had the same problem and had to return the battery. I went and purchased a whole new unit. Careful if you order a battery because if you have to return it, Amazon doesn't let you because it is a hazardous item. I went through a lot trying to return it to the vendor. The one I received was also broken. Good luck.
1828229
Never had a chance to try. I charged one battery that comes with it and it broke
568165
Battery not damaged physically, just wouldn't take a charge.Vendor never responded.
191514
Yes, I had that problem, even replaced the battery, but coulsn't get it to work. Bought a new one.
2196005
My brand new one was faulty. It was either the battery or the charger. I sent it back to Amazon (thanks Amazon) and replaced it with one that works
1081027
yes and no... I purchased the battery and it worked, however it wouldn't hold a charge.
2136716
I am also having the same problem, The battery I bought is also not charging.
120426
I have 2 chargers so it was definitely the battery, as it wouldn't charge on either charger although my other battery charged with no problem.