How can I get a new USB cable? Light comes on and off, unable to backup!
1588282
Sorry you've had a bad experience,, Rebeca. If you're sure that the application won't start and the problem is the USB cable, then I'm thinking you'll have to contact the company. Hopefully, you're still under warranty.
1588283
I would look at two options. If you know the cable is not working, you can get it at places like Radio Shack and online at Monoprice. you can bring the cable with you to RS and i would suggest calling Monoprice. You might also have a corrupted file on your desktop and need to reinstall the software. I would call customer service at Clickfree to rule that out as well.
1588284
I don't think you can use any USB cable, you need to get a clickfree transformer cable, and this cable can be used with any external hard drive to back up automatically.
235301
A USB cord with a mini USB end will work as a replacement. One like: AmazonBasics USB 2.0 Cable - A-Male to Mini-B - 6 Feet (1.8 Meters)
2046249
Just plug it in - I backed up my entire hard drive. If you have issues - contact their 800 tech desk.
373581
Sounds like it may be defective, mine has a faint light when it is working. Check to see if files are transferring.
709231
I'd hope most likely you could get a replacement sent or if not maybe find a spare usb piece. if not that's just plain stupid because that piece is smaller than the tip of my finger. if I didn't use the mouse all the time and keep it plugged in my laptop, that usb would probably been long gone. Oh J Berry, this is how you program the mouse for any computer. First, open the door next to laser lens on bottom, insert 2 AA battery, and return and close lid over battery compartment. Okay! Okay, joking aside, insert USB plug into any USB port you have free(note: easiest to reach, seems to work great). Alright, turn mouse over and find switch which has 3 options; off, on with battery save(no lights), and ON( screw energy saver, this mouse is bomb), turn to either Ons. Bam mouse now works with you pc
449393
The USB cable is in the mouse pad compartment. If it's not there contact the seller for a replacement
37007
my cables will not work either let me know if you find out an app that will help fthemwork
859586
It's windows basically reinstalling the usb devices. I don't think there's anyway to fix it
2282811
check page 7 of the booklet. on the end where the on/off button is there is an opening ratherhard to see just pull it out and there's the opening for the USB cable ...HOPE THIS HELPS.
1970152
sorry it took so long to respond...try going to computer and then click on usb storage device
1539578
I'm not the seller, sorry. I'd suggest looking up some installation guides because it can be a little tricky I had to buy a powered USB hub when I got mine.
1911395
The White usb cable was already packed by us . So it can't be replaced . Thanks for your understanding .
1124058
u dotn need to purchase a new cable. it comes with one. but its usb 3.0 which is faster than the regular usb but its the same connection. im not sure what the opposite end is called. you can look on touro.com for a replacement cable, im sure.
257054
I'm sorry, we have not used the USB cable yet. we are waiting to connect it when we upgrade our computer first.
1335901
There is only one cable with mine. There is no USB cable, only a socket with one of those sort of oddly shaped plug usually on the other end of a USB cable. I believe its called a mini B jon
1228479
It's been a long time. I think a cable came with my drive. I don't see why you could not use any USB cable. I switch them all the time.
1642270
Contact the seller AHERO-RC through Amazon and they can provide a replacement USB charging cable.