The buttons on my outer surround piece came off, i purchased the case in Feburary. Is there a warranty procedure? Need a new frame asap...
1604203
You should have the warranty certificate - go to the web site and enter the warranty request.
1018712
Read the warranty and do what it says. You could Lso take it back to the store because it is so new still
316148
I'd like a replacement. I see that other people don't have problems with theirs. So im assuming that the case I received was defective.
183346
Craig-did they solve your issue? My case arrived yesterday and the function key isn't working, wondering if I should scrap it and find a different brand/manufacturer.
437527
I would contact them and send it back, they should honor the warranty, it is good materials and they will stand behind their product.
2032857
I agree with the other feedback. The case was in one piece when I received it. Ask for a replacement.
1516179
For all those who have experienced this problem - did Samsung fix this by replacing/repairing the frame? I am seriously considering buying this TV, and this is the only issue that is making me hesitate.Thanks
1051460
No warranty that I am familiar with, and also the button stick happens for mine as well. Seems to be that the button slips under the casing a little. Apparently a design flaw?
1516175
They are suppose to next week. The repair shop already ordered a replacement frame. A friend had the same problem and hers was fixed already. I must say that it took two months to get any where with Samsung. This was a slow process!
391469
Its easy straight forward fix,it has a step by step video,on the same issue,also its best to purchase the complete front housing (LCD,digitizer, front plate) this is the link Watch "Galaxy S4 Screen Replacement / Frame Exchange / T..." on YouTube - Galaxy S4 Screen Replacement / Frame Exchange / T...: http://youtu.be/wPXVnTlrqeo
818496
I bought mine because a friend had one; he spoke highly of the case as much because of the customer service he got. He needed something replaced and the company jumped right on it. I say give them a call and see if they can help.
551746
I own this case & I love it. I really don't know how u can repair that. Mine is in top shape
1061006
Hey I had the same thing happen to me, I had just taken off the rubber protective backing to clean it, and it slipped out of my wet hands (cleaner) and onto hard (practically stone) floor! It shattered mostly at the top.. but it still works perfectly , the camera, mic etc.. all good,! I only bought it 3 months ago, for over 200 bucks, and an apple rep said it would cost over 100 dollars to replace screen~ ! Insane!! I am looking and hopefully have found a clip on set with a hard rubberized clear front, and backing, that will protect it, and hopefully keep it from getting worse! The regular screen protectors will not go on do to "bumpy texture" .... Your post did not say if yours is still working or not, but if it is,, I will let you know if it works.. and you let me know if you get anything out of your warranty. Deal? I hope so! Thanks Kimmy
83200
My husband who fixed ours went to utube and watched a viedo. Also inside the case they have instructions. Good luck...
190231
I contacted the manufacturer (deltacanopy.com) to make sure I could get a replacement cover (yes). Contact them about the frame. (sales@youtent.com)
314301
Sorry to hear that John. The case was only warrantied for 30 days. I have bought the same exact case and had no problems. I still have the case even though I no longer own the galaxy s. The case outer frames are relatively cheap on amazon and come in a variety of colors. To me it's a small price to pay if you like this style of case.
45160
You would just need to replace the "Bezel" & switch plate cover. Please contact us Monday, here's a link with our contact info:http://www.amazon.com/gp/aag/details?ie=UTF8&asin;=&isAmazonFulfilled;=&isCBA;=&marketplaceID;=ATVPDKIKX0DER&orderID;=&seller;=A26OLXR6L4VMLR&sshmPath;=returns#aag_returnsWe are open M-F 6AM-6PM PST Have a good weekend and thank-you for your question!