The top won't come off after I use it, very frustrating as no directions came with it. HELP!? Moisture creates a seal around edge on top.
1575334
Yes I've had the same thing happen. Yesterday as a matter of fact. I took a smooth edged knife and carefully lifted one side. :) hope this helps.
1575335
Just take one side of it and press to the edge. The other side will pop up and you can remove it easily. Its not so much the moisture as it is the oil buildup. Remember to clean with mild soap and hot water frequently. this should help
1575336
Hi Janet, please contact support@monyusa.com and we will fix your diffuser under our warranty program. We apologize for and inconvenience.
1575337
I think you have a defective diffuser! Directions came with mine. Top should remove very easily. Return that for a replacement!
1575338
Oh no, I have never experienced that issue. I typically just sort of jiggle the top when removing it.
1575339
I had this happen 1st two times I used it, too! Don't give up, yet. I used a very thin blade knife edge, gently running the tip along the edge of the 'v' in the front of the part where the lid meets the base. You have to sort of jiggle-pull as you pry up with the edge. Be careful and patient. Then, once you get the top off (continue working edge of knife--or file, or sturdy strip of thin plastic), set it to the side. Prep your edge of base before next use. I learnedd this by trial and error; loved the diffuser, and didn't want to send it back, so here is what worked for me: Applied a couple of drops of lemon essential oil (doterra) to a cotton ball, and rubbed this vigorously all over the edges of the base and top of diffuser...where the two pieces meet. It cleans it, and it seems to prevent that suction. I also only use distilled or filtered water. Hope this helps.
1359765
Press down on the Release button and then pull off. It is a bit rough at 1st but you will get it. Also, it helps if you hold opposite diagonal corners to pull off the lid.
2092230
Worked great but top keeps popping off. Not sure I put it on correctly or of broken.
329160
I have had a the same thing happen, only mine didn't happen until several months after use. I'm not sure if this is the right thing to do, but I just "pop" it down with my hand kind of hard and it starts. As Scott said, it started doing that after I didn't get it sealed and it leaked. So I am guessing that there is just some "gunk" in there causing it to stick. If you wouldn't mind, please post what you find out from customer service. I am still able to use mine, but it continues to stick occasionally.
1422245
The top is secured with silicone. You should be able to remove it and reattach it.
412278
If the item you are trying to seal is wet, that moisture will not allow a good seal. Try making sure it is dry. Maybe that helps.
2074319
Pull the salt top section off - just above the black seal. You can fill from top. Hope this helps.
213271
I haven't had a problem with the lid coming off. You need to push it untill you feel the 'click' engaging. Maybe stretch out a couple of paperclips, clip one end through loop on top and other through the mesh?
1430384
The top constantly falls off. I may glue it with a hot glue gun. It really should be weighted with some rocks before gluing on the lid, otherwise the whole thing will blow around. Before, I tried taping a sandwich-sized ziplock bag filled with rocks to the inside of the lid. It was enough to keep it on, but the tape will not adhere to the plastic beyond a couple of weeks at most. I will post if I come up with anything else.
751774
Just pull and it will comes out. May be your didn't changed for a longtime so it might be glued in. Pull hard.
1167584
I have tried all the best commercial sealers and none seem to work. The top is now etched and I'm trying to find a professional to regrind and polish the top.
2098897
I have not had that problem,but I would try soaking the top in a dishwasher powder/water solution for a few hours. (1 Tbsp/2 cups water)
380078
It's not that easy. I just tried to remove it for the first time and took me about 2 min. Best way seems to pry it off from the top down.
845490
That's odd. Mine comes off almost too easily! I just lift it off the top. Sounds like you got a fit that's not within specs!
1815062
File the top coat to break the seal then soak off. Some ppl don't file its up to you :):):):)
1015862
Just close the top and it will stop...if not, send it back and have it replaced...Mine never has had that problem...I hope this help you
1603847
I have the exact same problem. It is not the soap/water ratio because the other tops work just fine with what was in the bottom. Were you ever able to find a solution to make it work again?