Hi I have everything hooked up per instructions. The speakers make a sound when I turn them on, but nothing comes through at all. I plugged them into every space on the back of the tv, but nothing works. I have an emerson tv. I tried connecting the extra 6 inch cords. Nothing is helping but I feel it isn't the speakers, but the connection. Help Hi I have everything hooked up per instructions. The speakers make a sound when I turn them on, but nothing comes through at all. I plugged them into every space on the back of the tv, but... » Read More Hi I have everything hooked up per instructions. The speakers make a sound when I turn them on, but nothing comes through at all. I plugged them into every space on the back of the tv, but nothing works. I have an emerson tv. I tried connecting the extra 6 inch cords. Nothing is helping but I feel it isn't the speakers, but the connection. Help « Show Less
1586686
Make sure red and white connectors are inserted into color matched audio out ports. Turn speakers on at base unit and make sure volume is turned up. Use + switch on base unit to increase sound level. Hope this helps!
1586687
I had the same problem. Fund a way to call the company you ordered it from. They are very helpful and can trouble shoot for you. I called the manufacturer and they weren't helpful at all.
1586688
To tell you the truth I don't even use them. They have an echo effect when you turn them up. Don't like that. To try to answer your question most of the others hit it on the head,make sure the volume is turned up on the speakers and make sure the base unit is on. Best of luck to you.
1586689
I really don't know my son hooked mine up! I do know that you have to have them on the charger for a while before useing them and when ever not using them they have to be on the charger. Mine worked nice when I first got them but it seems the sound coming though them is getting less and less at times. Every time you pause the TV for a few minutes when you come back you have to walk back up to the TV and turn the speakers back on. Not enough cord so you can set the charger next to you! Not too happy with them!
1586690
You have to turn I the base unit and make sure the power light is on and turn up the volume on the plus sign on the base unit as well then the volume is controlled by the speaker and the tv
1586691
I have a DVR and had to plug them into that rather than the TV. They did not work through the TV.
1255931
You need to start over again, change the hookup. Mine has been playing now for almost two years. I think that you have everything hooked up wrong. Try this: First, you need an antenna. I use a Philips antenna. Plug the antenna into ("antenna in"), on the box. Now your cable or coaxial cord goes into the back of your TV and plug that into ("TV Out"), on the cable box. Now you need to go to menu and set up your TV...I think that the instructions should come in the box that your cable box came in.. I hope this works for you. Let us know if this works for you....If all else fails, you may need another box, they should exchange it for you, just follow instructions that I sent you... You need to start over again, change the hookup. Mine has been playing now for almost two years. I think that you have everything hooked up wrong. Try this: First, you need an antenna. I use a Philips antenna. Plug the antenna into ("antenna in"), on the box. Now your cable or coaxial cord goes into the back of your TV and plug that into ("TV Out"), on the cable box. Now you need to go to menu and set up your TV...I think that the instructions should come in the box that your cable box came in.. I hope this works for you. Let us know if this works for you....If all else... » Read More You need to start over again, change the hookup. Mine has been playing now for almost two years. I think that you have everything hooked up wrong. Try this: First, you need an antenna. I use a Philips antenna. Plug the antenna into ("antenna in"), on the box. Now your cable or coaxial cord goes into the back of your TV and plug that into ("TV Out"), on the cable box. Now you need to go to menu and set up your TV...I think that the instructions should come in the box that your cable box came in.. I hope this works for you. Let us know if this works for you....If all else fails, you may need another box, they should exchange it for you, just follow instructions that I sent you... « Show Less
1257120
Refer to page 8 of the instruction book. My son connected the speakers for me. If the book instruction is not enough Best Buy offer a connection service.
838014
Thanks Ben. I don't know too much about speakers so I appreciate your input. I have this TV and I can tell you that there are two separate sets of cables, as you anticipated for the R & L speaker..I guess I should think about 6.1 or just get a separate center speaker. On the other hand, could you let me know if, when reading the manual, you saw anything about setting it up through the on screen menu? Some TVs can simply set the TV speaker output to center speaker..Thanks!
1758567
You know this system has been a pretty big pain for me. Sometimes it will work and then it just wont depending on what I have it hooked up to (TV, computer, etc.) I havent had that problem but I do know that you can go into the system through the TV and adjust the volume levels. You can also do a test to check all the speaker levels. Also try pressing "optical" on the remote.
349256
Make sure that the switch on each speaker is ON. Also, check the volume control on the cord, and make sure the pin is plugged all the way in to your laptop. When I first tried to use the speakers, I had not pushed the connector ALL the way in to the laptop. Hope this helps.
1243966
Usually, plugging something into the headphone jack turns off the speakers. Would make much sense otherwise, right? Test it on your TV with any mini-jack headphones/earbuds.
905645
My apologies for the long time to respond to this, this is the first time I get asked a question through Amazon. Anyways the power supply worked great for me but the problem could be from the power source or the speakers. So try to test your speaker with the same power supply at another location in your house or a friends house maybe with a portable mp3 player. Also if someone else has the same speakers borrow the power adapter or swap your friend's speakers from the monitor just to test it.
321566
I am sorry to hear you are having issues. Let's see what I can do to help. First, the Microphone audio will not go through the HDMI cord. The Mics have a separate audio out. - This is done on purpose to protect your TV. Most mics tend to produce around 13W of power but most TV speakers can only handle around 3W. So for fear of having a customer blow TV speakers because the volume is too loud we supplied the separate Audio cable (has the red and white on one side and a 3.5mm "headphone" jack on the other. - Connect the 3.5 mm jack to the back of the xstreamer and the red and white to any external speaker - sound system, surround sound, sound bar etc. , with this all audio from the device will be heard. - Also, connecting the Red and white to the TV while the HDMI is connected is not possible and the TV will give "audio preference" to the HDMI feed rather than the red and white wire. There is also a diagram for installation help on the last page of the instructions. Hope this helps, if not feel free to send us a messages and we will be able to send you more detailed instructions.
993648
I would like this answer also. I hooked my up to a toslink convertor an no sound came out of the sound bar. Any help?
1938843
Yes I did successfully using the cables the speakers come with. You may have to do some adjusting in settings on your TV though.
820249
I'm assuming your using the stereo mini output from your TV into the speaker. Try toggling the M button on the speaker. There are 3 settings (Bluetooth, mini, and memory stick). You may also try your TV remote to be sure your assigned to the audio output mini jack on your TV. I hope this helps.
332977
Check to see if you have a good connection. Make sure the cable is plugged all the way in and none of the wires are showing or stretched anywhere. Also check for an updated driver. If none of those two work then you probably blew the speakers.
2237360
It is designed for speakers to work in pairs, try adding another speaker to the output where you only have 1 speaker and see if that helps. Also if you have the volume up high on the reciever and then turn the volume up with the tv, it might be to much wattage output. Turn down the volume on the tv & use the volume on the reciever.
183757
I had the same issue. It's preset for surround sound. If you change the # of speakers in output you will get sound. It's in the manual. (You can also google the manual)
428012
Sounds like maybe your input is on the wrong setting? My tv connects through an optical cable, so unless I chose the optical input, I won't hear it. Check your inputs and if that doesn't help re-check your connections.
2132606
Make sure you follow the instructtions to the dot. If you are unable to receive the TV audio the you are out of luck. I had similiar issues with three different types. Even with TV ears. Test them by plugging them into something else.