Mine is dead. Any advice for recovery? We have had this for a little over a year & have it half fílled up (500gb). I went to plug it into my new laptop & I heard a slight noise & then it would not work. It does not turn blue with a power source & I have not been able to use it on our other computers either. Is there a way to open it up to recover data or arecovery program to download? Using a data recovery service is very expensive where I live. We had some of the files backed up but many were not...Appreciate any advice & thanks in advance. Mine is dead. Any advice for recovery? We have had this for a little over a year & have it half fílled up (500gb). I went to plug it into my new laptop & I heard a slight noise &... » Read More Mine is dead. Any advice for recovery? We have had this for a little over a year & have it half fílled up (500gb). I went to plug it into my new laptop & I heard a slight noise & then it would not work. It does not turn blue with a power source & I have not been able to use it on our other computers either. Is there a way to open it up to recover data or arecovery program to download? Using a data recovery service is very expensive where I live. We had some of the files backed up but many were not...Appreciate any advice & thanks in advance. « Show Less
1560298
At this moment I am pulling data off an external USB drive that appeared to be totally dead. Clack, click, whiirrrrrrrr and never came online.I froze it. Not kidding:http://www.emergingtechs.com/posts/put-your-hard-drive-in-the-freezer-to-recover-data/Mine works for about 1/2hr until the drive warms up again, then back into the freezer. Given this scenario it makes sense to know what is critical, get it first, and get the non-essential stuff later. All my important stuff is already recovered and now I'm copying over 40GB of "nice to have" stuff.As soon as this process is over I'm going to improve my backup scenario! At this moment I am pulling data off an external USB drive that appeared to be totally dead. Clack, click, whiirrrrrrrr and never came online.I froze it. Not kidding:http://www.emergingtechs.com/posts/put-your-hard-drive-in-the-freezer-to-recover-data/Mine works for about 1/2hr until the drive warms up again, then back into the freezer. Given this scenario it makes sense to know what is critical, get it first, and get the non-essential stuff later. All my important stuff is already recovered and now I'm copying over 40GB of "nice to have"... » Read More At this moment I am pulling data off an external USB drive that appeared to be totally dead. Clack, click, whiirrrrrrrr and never came online.I froze it. Not kidding:http://www.emergingtechs.com/posts/put-your-hard-drive-in-the-freezer-to-recover-data/Mine works for about 1/2hr until the drive warms up again, then back into the freezer. Given this scenario it makes sense to know what is critical, get it first, and get the non-essential stuff later. All my important stuff is already recovered and now I'm copying over 40GB of "nice to have" stuff.As soon as this process is over I'm going to improve my backup scenario! « Show Less
129912
Hi Susan,Yes, I had the same problem. The power pack just literally packed up. I bought the laptop Jan 2013 and by June 2013, the power cord/pack quit working. I called Toshiba and because the purchase was still within the 1year warranty period, Toshiba agreed to replace the power pack. I was asked to send the defective unit back while a replacement power pack was shipped to me - but not before I had to shell out $30 to purchase a replacement power pack while waiting for the Toshiba replacement - as I wouldn't have been able to use my laptop for the 2-3week period it took to get the replacement. All the best. Hi Susan,Yes, I had the same problem. The power pack just literally packed up. I bought the laptop Jan 2013 and by June 2013, the power cord/pack quit working. I called Toshiba and because the purchase was still within the 1year warranty period, Toshiba agreed to replace the power pack. I was asked to send the defective unit back while a replacement power pack was shipped to me - but not before I had to shell out $30 to purchase a replacement power pack while waiting for the Toshiba replacement - as I wouldn't have been able to use my laptop for the 2-3week period it took to get... » Read More Hi Susan,Yes, I had the same problem. The power pack just literally packed up. I bought the laptop Jan 2013 and by June 2013, the power cord/pack quit working. I called Toshiba and because the purchase was still within the 1year warranty period, Toshiba agreed to replace the power pack. I was asked to send the defective unit back while a replacement power pack was shipped to me - but not before I had to shell out $30 to purchase a replacement power pack while waiting for the Toshiba replacement - as I wouldn't have been able to use my laptop for the 2-3week period it took to get the replacement. All the best. « Show Less
1071307
Thanks for responding Mark.I got it working after three days of constant struggle by going to theeRecovery partition and basically reinstalling Windows, which erased allmy data. For anyone reading with this problem, hold down theALT button while repeatedly pressing F10 just as it starts up while the screen is still black. From there you can choose to use the Acer eRecovery feature.I have read so many horror stories about the warrenty service,people never seeing their computers again or getting a differentone back, or being told it was dropped so the warrenty is not validthat I was really trying not to use it. Thanks for responding Mark.I got it working after three days of constant struggle by going to theeRecovery partition and basically reinstalling Windows, which erased allmy data. For anyone reading with this problem, hold down theALT button while repeatedly pressing F10 just as it starts up while the screen is still black. From there you can choose to use the Acer eRecovery feature.I have read so many horror stories about the warrenty service,people never seeing their computers again or getting a differentone back, or being told it was dropped... » Read More Thanks for responding Mark.I got it working after three days of constant struggle by going to theeRecovery partition and basically reinstalling Windows, which erased allmy data. For anyone reading with this problem, hold down theALT button while repeatedly pressing F10 just as it starts up while the screen is still black. From there you can choose to use the Acer eRecovery feature.I have read so many horror stories about the warrenty service,people never seeing their computers again or getting a differentone back, or being told it was dropped so the warrenty is not validthat I was really trying not to use it. « Show Less
1384700
Hi, sorry to hear about that. I used mine just to copy a HDD once and it worked fine, I haven't used after that.
258045
I have found that if I unplugged the hard drive from my computer, and then plug it back in, the files appear on the hard drive again. So now I just leave it unpugged all of the time and only hook it up to my computer when I need to copy something over. I also called Western Digital back last year and they were willing to take it back and send me a new one, so if it's still under warranty you may want to try that.
1210078
Hi fellow amazon customer, i attached the the hard disk and i got no response from it. Probably the one is recieved got damaged, im in the process of returning it.
1468007
Are you sure you need to replace it? Can you just reformat it to wipe the corrupt data? I don't think your problem is with the hardware if the damage was caused by unsafely unplugging it. I could be wrong though.
38729
Drive is dying or dead. If you can start it up, copy everything off of it as SOON as possible. Look up tricks on the internet for drives that have clicking noises. Unfortunately, warranty will only get you another drive, it won't get your data back. Always have TWO backups of your data. I sincerely pray you will be able to get your data off. Even if it starts working again, you should no longer trust the drive. Sorry.
1322936
call the company....they are very helpful or email them. I own two of their drives and have been very happy
785403
James, if you've lost your adapter you may want to contact the manufacturer for a replacement. If you haven't bought one yet they come with power supply. I don't know every thing this unit does, as I only use it to check old HDD's for data storage and a 2.5" HDD to store all my information for online sites in a Word document, link-passwords-username & email accounts for each. This unit has an on/off switch in back which makes it handy when doing online finances. Turn on when needed & off when thru. Hacker proof if not left on. My adapter is DC output 12V- 1500MA. Do a search in Amazon's search bar for an adapter. James, if you've lost your adapter you may want to contact the manufacturer for a replacement. If you haven't bought one yet they come with power supply. I don't know every thing this unit does, as I only use it to check old HDD's for data storage and a 2.5" HDD to store all my information for online sites in a Word document, link-passwords-username & email accounts for each. This unit has an on/off switch in back which makes it handy when doing online finances. Turn on when needed & off when thru. Hacker proof if not left on. My adapter is DC output 12V- 1500MA. Do a search in... » Read More James, if you've lost your adapter you may want to contact the manufacturer for a replacement. If you haven't bought one yet they come with power supply. I don't know every thing this unit does, as I only use it to check old HDD's for data storage and a 2.5" HDD to store all my information for online sites in a Word document, link-passwords-username & email accounts for each. This unit has an on/off switch in back which makes it handy when doing online finances. Turn on when needed & off when thru. Hacker proof if not left on. My adapter is DC output 12V- 1500MA. Do a search in Amazon's search bar for an adapter. « Show Less
161621
I purchased this HD to replace the original hard drive of my HP PAVILLION dv7-1243cl - if you have removed your hard drive you will see a label with details about the drive - it would appear this drive works with your laptop - I suggest you contact the vendor to confirm - the vendor supposedly warranties HD for 1-3 years - Link-Tronics . 12630 Westminster Ave. #A, Santa Ana, CA 92706. Phone:714-554-8677. Hour: M-F 10AM-6PM. Founded in 1994 - my new HD has been working okay now for about 6 months - you will have to reinstall WINDOWS - hope you have system disks or image. I luckily located a 3rd party that had WINDOWS 7 OS for sale otherwise I would have been out of luck.
906488
If the drive is clicking that is the head having issues reading the disk. The only way you are going to be able to recover data is a hard drive recovery place. Sorry and good luck.
2095581
I've had one of these for a year & a half now. For most of that time I've had five USB powered drives (Two SimpleTech, and three Seagates) plugged into it with no problem, as well as at least four other externally powered USB drives and various flash drives.That said, today, when I went to save a file I was working on, I found the drive was missing. In fact, all the USB powered drives plugged into it were not spinning. Not sure if it's the unit itself or just the power adapter, but either way, I now need a replacement.
1599691
As I answer, remember... my hard drive got wiped. Make certain you switch your hard drive to "slave" status if you haven't already. Otherwise, you should be OK.
373581
Sounds like it may be defective, mine has a faint light when it is working. Check to see if files are transferring.
1165604
With only the info you provided, I believe the battery in the laptop dead, very dead. An external power source cannot fix that!
505084
Did you turn it on? Is it fully plugged into the drive? I had an issue with an older ISA/EISA drive not getting fully plugged in. If you are using one of the 3.5" drives you need to check to verify that it is powering up. No power means it is not working. If you hear the drive power up (you can hear it spin up) and it is fully connected is it making any other sounds like clicking? If so the drive itself may be dead. There are several tricks to try if that is the case but without more details of the issue I can't help much more.