We bought two of these bed rails this week and cannot get the rail to lock into place on the legs. Any suggestions?
1573078
my husband and i were never able to get the rail to lock. we even contacted safety 1st and asked for a new one thinking the one we had was defective. but the one they sent also wouldn't lock. there was no way as far as we could see to get it to lock. safety 1st never gave us suggestions except to put force into pushing it on to lock.
475485
I would try loosening the mounting screws, and ensure that it is seated level in the lock hole. Are both handles not level?
1455023
You may not have the tracks attached correctly or the bed square. My first attempt was frustrating until I attached the tracks correctly. If that is not the issue the bed may on an angle.
1829605
We also had this issue. I turned it over and drilled a couple of holes in it. Not ideal I know, but it worked for us. :)
2077799
I just got mine out and set up the whole frame and had no problem with the tripod legs staying in place once I spread them out as far as they go and tightened the screw. Perhaps you got bad screws or the wrong screws on yours and you need to call the company.
325609
I did not have that problem...However I suggest you take the screws and the top section of the base to a local hardware store such as "Coast to Coast" or "Ace Truvalue" and show them the problem. These folks will try several screws until they find the correct fit. This is your least expensive option!
2164712
We had the same problem. Then we realized that we had the bottom metal bars where the top ones go and vice versa. Make sure you have the right bars in the right places.
74200
Use the hardware provided and follow the directions also provided. My metal bedframe has holes that lined up with the headboard. My daughter attached it for me with just a screwdriver and pliers. I held it for her to stabilize it until she got the screws started through the holes. Good Luck!
1161678
I just drill out the holes in the bottom where it appears a leg should be and bolted it down that way. This may not be right, but it worked.
102250
Attaching the plastic feet was a little difficult. I screwed the legs in a little and backed off; repeated this regimen until they were fully in place.Here's a few suggestions:Try heating the legs a little with a hair dryer. The plastic will become more pliable and should go on a lot easier.For the legs that have been stripped, use Loctite Plastic Repair Putty. Put a little on the screw and then put the leg on. Let it dry overnight (this stuff works well with metal to plastic).Hope this helps.
1076767
It may be catching on the red button. Try to rotate the leg until the red button on the one leg appears. Then carefully push it in and try to extend it again. Theproduct is very carefully made so I am assuming "operator error" ;-} [No, I don't have stock in the company - LOL.]
1207143
Have you tried loosening the bolts and raising the brackets up from the bed frame? That's what I had to do. Sorry if I seem to remedial. Haven't heard of anything else. If that doesn't work try your local Lowe's or Home Depot.
1305528
It just sits in and then you tighten the screws ,,,maybe try tightening it more of maybe yours is defective. We didn't have any difficulty with ours.
529208
I would go around an tighten all your screws. My bed is pretty solid. I put it together by myself with a weak shoulder. (FYI-I am a woman)
333402
I really don't know what to tell you. Make sure the end lever is in the up position, pull the left slider back, the forward against the wood edge, and then push the right lever down. That's what I do and it has worked every time. Duncd
630746
I suggest you ask Undercover. They are very responsive. Mine works well but there are other similar products out there so shop around. Mine sticks up a little higher off the bed rails than I care for.
1977578
I had a similar issue, and I wouldn't call it terrible, but there was definitely a wobble perpendicular to the track/rail. Tightening the bearing to the point that sliding movement is slower solved the issue though. Have you checked the bearings themselves? Is there a rust spot forming that might be making this movement?