Does this phone system work with regular telephone service? Comcast is telling us we need to purchase the "auto-attendant" option?
1601896
Yes, a regular analogue phone line plugs into the back of the control box of this system. You must use their phones with the system. I use mine with my cable phone add I would Amy phone.
1601897
It works fine with plain telephone service and has a built in auto attendant.
1601898
Yes it works with POTS (plain old telephone service). DO NOT purchase Comcast's auto-attendant: it will conflict with this machine, like having two different people trying to answer the same phone at the same time. If you have multiple phone lines, DO get the feature that automatically moves an incoming call to the open line if the other line is occupied with a call (I think this is called "line hunting," but I'm not sure). It's a great little system: enjoy!
1601899
We have AT&T; and it works just fine. No additional service was required. Right now we have 3 phones running off one single phone jack. AT&T; told us if we have the modem wired directly to the main line then we can use all the different jacks in each office, then the phones can just plug into each individual jack.
1601900
We have 2 phone lines through AT&T;, but we did not have to purchase anything extra from them. The auto-attendant is built into the X16 system
1601901
It does. Comcast is incorrect. Just plain old telephone. (POTS) X-16 has a built-in auto attendant and voice mail boxes. No need to purchase extra features.
1601902
Yes it works with plain old telephone service. The system has an integrated auto attendant option.
1601903
I am pretty sure. I have regular phone via fios and have auto attendant set up on it.
1601904
We use Time Warner which I believe comes over a cable type modem. We use the build in auto attendant but also have some hunt groups set up with the phone company for our different lines.
1280908
No, this modem is compatible with the Comcast system, you should not have to call them to set-up modem.
605708
It works great. Auto attendant, auto answer, remote call in control and retrieval, business hours recognition. Very adaptable. As an aside, I bought a bunch of these and have several I am trying to sell. They are barely used, like new. Let me know if you are interested.
358607
I do not know if it works with Comcast, When I lived in Haverstraw NY, I did not have it but was told that it was. I then moved to Queens and have Time Warner Road Runner they said no problem, but I did as it was registered to a person in the South West and Customer Service never followed up. Check the ID #'s first as it may be stolen or still registered. Also check for a battery supply as the two Batts are old and should be replaced. Yes, it has two phone plugs, one USB, one Ethernet and one for the cable service. Happy Hunting!
1341777
I just bought this modem on Amazon and after screwing around on the phone for 3 days with the people at Comcast a Comcast tech was called and he was not able to have it recognized???. I was without phone and Internet for 3 days and let him install one of their modems temporarily. I don't understand this, are they doing this in purpose to rent there stuff??? Comcast is also charging me $39.95 for the tech.
1006773
Yes, this phone works fine with service from a cable company. My TV, internet and telephone are all provided by Charter. I'm in the process of purchasing an additional red Cortelco desk phone. I am very satisfied with it!
162
The only way I found to add cordless was to splice it into the phone line before it goes into the X16 control. Your own music on hold - yes. Auto attendant - I don't remember.
1671131
No this is a regular phone so you'll need a voicemail service or answering machine (if they still exist).
1731798
Hello vyk_2000, I can't say definitely say it will but if Comcast is using a VOIP system (Voice Over Internet Protocol), as I suspect that they are, then yes it should work. It is a very easy system to program the blocking of telephone numbers. I have put one on a FIOS system and it is on the analog side so the call is intercepted before reaching the telephone in almost all cases. It might ring a few times but you never receive the call at the telephone unless you pick up the telephone while it is ringing.
1696703
Hello Peter,You will need to have this system hooked up to a land line, internet line (Vonage, VOIP), or use a sim card if you want the system to dial out.Thanks!www.FortressSecurityStore.com
510088
It depends who is the provider.... Mine is attVerizon is not gonna work. The rest companies will do like tmobil and etc
1980849
The modem works great with Comcast and is great for high speed internet, however, because of the phone service from comcast you need a special modem from the company that includes a 14 hour battery of operation, since the phone service needs to work for emergencies even with the power grid down, so in other words NO you can not use this modem for a phone service thanks
98133
I believe you have to set the auto attendant for each line just as you would for the regular voicemail.
687140
The Arris is a telephony modem, not a gateway. In other words, it does not have a router incorporated in it, and so I still have my LinkedSys router hooked up to it. BTW, if you are going to use it with Comcast, it works, but it took me the better of a month before Comcast got me set up with both Internet and phone going through this modem. My recommendation, get Comcast on the phone first with step by step what you'll need to do to self install, and the moment it doesn't go right, get a supervisor on the line to resolve the issue. That's what it took on my end
1617692
The one that I had purchased did not work with Comcast for me. I was on the phone with them for well over an hour & the bottom line in my application it was a NO GO. It did not work & I bought another brand & it was golden. I bought this brand/model... Arris Tm722g Cable Modem Docsis 3.0However & do not believe & spent that much...
684082
I left the attendant feature at factory default which I recall as answering after 4 or 5 rings. I think I also recall that it can be turned off. I've been quite pleased with the system overall. It has all the important features and it was easy to install. We mounted and wired it on plywood then fastened the plywood to the wall alongside the Telco entrance. We also mounted a plain old telephone on the same plywood and used the X16 bypass connection so we wouldn't be totally dead if the system died.
2159
I have cable phone service and caller ID works. I do not use the voicemail function however, so I don't know if it works well.