Is there a troubleshooting guide? Mine starts and runs for about three seconds and shuts down. Must turn off and back on to restart. Where can I get h
1591653
my new one hasn't had that problem but old one had moisture in fuel that cause that once in a while
1591654
Also I burn diesel which it is designed to use and it burns clean as kerosene easier to find and cheaper (usually ).
1591655
U don't give many details new/old? Does it fire up before it shuts off? Anyway there is an optical eye that sees the flame and that allows the pump to keep running. If the optical pickup gets blocked (mouse nest in one of mine ) or if the wires to it come loose it will shut down immediately. Mine had a defective fuel hose when almost new that caused slight leakage but loss of pressure would make it shut down. I replaced section of hose and has worked flawlessly for last 2 years..To check wiring connections remove top cover very easy and only a few wires. I called Mr Heater in Cleveland and got GREAT support. There may be a trouble shooting guide in the back of manual but manufacturer really stood behind product. They even sent new hose section even when I told them I fixed it and was only reporting a possible issue with the quality of the fuel line they concerred that that there was some bad hose that got by QC (this was several years ago so I don't think it is still an issue ).
1591656
There is a troubleshooting guide on page 6 of the owners manual. I used to work for a rental company that rented these out. It could be a number of things from a bad electrical part,a partialy plugged nozzle,bad thermostat.Try the troubleshooting first. It's not an easy thing to try to explain in emails if you don't know much about these units.Does it keep running after you restart it?
904586
happened to me too...i contacted the seller and they told me that it usually shuts down if it over-heats and should work after some time...but that never happened to mine so i returned it and got a refund...
1684391
I'd just back up in the "Menu Tree" and try again. If that didn't work I'd Power cycle the unit to reboot it and start over. Good luck.
616307
Check your internet connection (wired or wireless) and try to shut everything off and then start it again. I have no problems with mine
1124676
Mine ran about 7 or 8 occasions, for about 4 minutes each time, over about 3 or 4 months, then quit working. It came with NO warranty, nor a repair facility to return for repair. I was left with no choice but to throw it in the trash. I would strongly advice not buying this item!!!!
845090
The two of mine start, run, idle and stop normally -- very pleased with both. When I had a minor problem after unpacking the second one, the company that shipped the unit was very accommodating. Why not check with them?
1706512
Bad battery clearly. Mine has been running for months. You don't shut it down. Are you sure the battery was installed correctly? Might have shifted away from contact or something.
1214032
actually i figured it out...when it's low you gotta hold the power button down for like 30 sec. before it starts up
1181406
I have not come across that problem yet. we have had no reason to shut it down, and have had no loss of power due to outages. when this was installed for me in a large walk-in cooler, wine cooler, it took one month with the manufacturer to be up and running. Your best bet is to just email to the manufacturer. I worked with them on and off for a month making adjustments and they were absolutely phenomenal to work with.I think the coolbot was an excellent investment. you just need the right system to pair it with. again manufacture of was key with that.
404240
I have had mine about 18 mos, but only use it in the winter so I have to re-educate myself every year. when you plug it in you should see a power light, however the machine is not running. you must press the pwr on button either on the machine or remote then set moisture level and output. make sure tank is full before even plugging it in. It won't do zip without h20- I used distilled water as I have a lot of mineral content. When I first start up I use high output and leave the ION generator off. after a couple of days I reduce one notch. DFBURR
721753
did you ever get your steamer to work. I have to keep hitting the reset button. It only last a couple of minutes and the steam quits again. Someone said I may need a new thermostat. Just wondering if you found a fix or tossed it!
1690622
I have the same issue from time to time. Turning off the system and turning it back on usually takes care of it. There is no true fix for the problem. If it continues to hang, you may just want to reset the system to factory defaults. One of my many hang-ups with this HTIB.
1970731
Hi, Not heard of this issue before. I would turn it off remove plug from wall and let it sits for an hour or so then restart.
375107
Sorry to hear you had problems with yours. I've had zero problems with mine. Mine is running extremely well, due to the regular maintenance and upkeep I do on it. Like with any computer or device you have to maintain it in order for it to run efficiently. Great machine and still highly recommend.
197443
Hmmm, Only suggestion I can make is to unplug the power to it and plug it in again, sometimes it needs to be restarted.
1911929
How do I find out more? Same problem as others. Hate to replace with new unit if fix available.Any input welcome.Thanks,D.J.Cole
1056403
1) did you make sure the heat sink was applied properly? what kind of temps are you getting @ bios when you reboot. 2) power supply: how old? what kind of wattage? 3) Have you tried doing any other intensive tasks like gaming or running a test app like SuperPi? Does it shut down then?