I got this bag last year in December the strap is already broken I thought it will last longer is this book bag on warranty ??
1596446
I still have the tag for this very purpose. It is a limited warrenty and you need proof of purchase. It is for defects of material and workmanship for one year from date of purchase. They will repair or replace at their option. Is specifically does not cover "unreasonable use, normal wear and tear" so bear that in mind. Contact customer service with POP at customerservice@groupiiico.com to obtain return authorization for your repair. You must pay for the return.
1643683
Yes I've had a strap break at one of the holes. But the other side of the hole is still attached. It seems like another strap is getting close to breaking too. Not sure how to avoid this. I use it as a double bike rack the most so I've been moving the good straps to the main rack and the broken/weak ones to the supplemental 2 bike rack that I rarely use.
1597491
Amazon directed me to Emsco's warranty department (800) 458-0839. I had to send a picture--that was last week and I have not heard back. The red straps were no longer available, so the replacement one would be black. Hoping to get a full refund instead, but according to Emsco that would have to come from Amazon. Not pleased in all this---it was a Christmas gift for my grandson.
967136
My backpack strap broke on first use. I was very disappointed. I did contact Teton Sports and they replied that same day via email. After a few more exchanged emails and photos of the broken strap they generously replaced my backpack. No questions asked. So I personally have to say is GREAT warranty and GREAT customer service. Hope this helps.
1314686
I had an issue with it coming apart at the seams. I emailed them pictures of the damage and a copy of the receipt and they shipped a new bag to me at their cost to Afghanistan with no problems. I just need to update my review of the bag that said the issues I had.
406202
This is a very light bag. My only concern is in fact the stitching as a tear did for at the top of the bag by the straps. It was a non-essential stitching in terms of weight bearing and structure, but it is not cosmetically pleasing... this tear occurred 2-3 months of everyday, heavy use. The stitches kept the straps connected from the outside, otherwise the straps are still functional. I believe the tear occurred from filling the bag up to capacity with laptop and books, etc.. hope this helps.
1380731
Have owned this backpack for a little under 3yrs , this was a graduation gift for our son going to college.Just before finals the right shoulder strap stiching tore away. Contacted there customer service dept. via email swissgearservice@trggrp.com using there step by step return claim policy http://www.wengerna.com/warranty-and-repair-business-gearShould be no proplem getting it repaired right? WRONG even though it has a 3yr warranty, they claimed it was normal wear and tear plus natural agingWould think it would make it through 4 years of college,Hope this helps you decideFor the price we were expecting it to last longer Have owned this backpack for a little under 3yrs , this was a graduation gift for our son going to college.Just before finals the right shoulder strap stiching tore away. Contacted there customer service dept. via email swissgearservice@trggrp.com using there step by step return claim policy http://www.wengerna.com/warranty-and-repair-business-gearShould be no proplem getting it repaired right? WRONG even though it has a 3yr warranty, they claimed it was normal wear and tear plus natural agingWould think it would make it through 4 years of college,Hope... » Read More Have owned this backpack for a little under 3yrs , this was a graduation gift for our son going to college.Just before finals the right shoulder strap stiching tore away. Contacted there customer service dept. via email swissgearservice@trggrp.com using there step by step return claim policy http://www.wengerna.com/warranty-and-repair-business-gearShould be no proplem getting it repaired right? WRONG even though it has a 3yr warranty, they claimed it was normal wear and tear plus natural agingWould think it would make it through 4 years of college,Hope this helps you decideFor the price we were expecting it to last longer « Show Less
222884
I never had a problem with the straps but the zipper broke. It wouldn't connect back together and when I did get it fix, i couldn't put too much stuff in it because I will bust back open. It's a great bag overall.
1649510
There is a pretty nice handle at the top. But I'm not sure it would handle that well. Right now the bag is having multiple issues fixed at a leather shop that is quite a distance away. If you would like I could measure the strap and send you a pic once we get it back this Saturday. The guy working on it said it is a good bag overall...
1007474
The bag straps broke only after a few months of use. I would not recommend this bag to anyone.
2088825
I no longer have the bag. I would suggest contacting the seller or the company that makes it. Sorry I can't help.
943680
I have had mine three to four months. I use it weekdays to and from work but it is a short use. I have seen no wear on the straps, zippers or lining. I really like it.
1057753
Mine broke yesterday.... less than a month since I have purchased the bag.I am so mad!!!! that is amazing.
1267053
I do not remember the warranty it was more than a year. The book is on my Houseboat at the lake so I do not have access to it.
149151
I would leave a product review or contact the company. They have incredible service and sent me a free replacement strap for free since I lost it. You might have similar luck with the case. Great company to work with.
1012397
I had the same problem. This is not normal for this bag. I crumpled the end and then they easily came apart. They must have had trouble with their machinerry. Bags are NOT produced by Amazon. If you ask for a refund, they cheerfully will do it.
321765
Have not had a problem. I own the bag and use it for college( read carrying around heavy textbooks across campus and taking on and off frequently for class/lunch/retrieving cellphone/recreation center).