Did anyone get a User Guide or warranty info with this pump?
1583732
Yes I got one!! I don't know about warranty, but the first one tore up and they sent me another! Didn't have to send the first one back, now that's A warranty!!! I had only used for three days!
1583733
I just got mine today. It has both an instruction manual and a one year warranty.
1583734
No I didn't. Its been running for two weeks now. I like how them motor shaft is not in the open and the cover for the strainer backet is easy to open. At the price, I considered it to be a throw away if it breaks. If it was a $300 pump, I would be a bit more concerned with a warranty.
1205909
E-mail amazon and ask for a copy, informing them that yours was lost. They should be able to provide one, if not here is a bit of what I could find http://www.petmate.com/wp-content/uploads/fresh_flow_pump_instruction_sheet.pdf https://www.youtube.com/watch?v=56NDLN89J2k
2078207
Hi, I have never had a problem with the pump. I would say that it was an isolated issue which happens with most products. Mine works incredibly well.
1954389
The warranty is 1 yr. Must be registered within 60 days. This is a great pump difficult at first to program.
2127376
There is a link to a PDF on the page: http://www.amazon.com/gp/product/ It states that it is a limited lifetime warranty. I installed this pump nearly 2 years ago and it has functioned flawlessly. I replaced the part with an OEM pump twice on my '02 Suburban, which means three of them failed. This one has held up and been an awesome alternative to the OEM part for a lot less money. If your pump failed make sure your lines/shocks aren't leaking. My first pump failed due to a leaking shock.
580159
I have mine for more that 1 year, so far so good; never have any issues with pump, even run it couple of time with low water level in the tank. You have to be quite careful to keep proper water level in the tank. Try to avoid running coffeemaker with almost empty water tank. I'd agree with suggestion to descale it, I've found a lot of sediments when descaled mine. Good luck
1715592
I aven't ot a clue! I wondered te same thing. I guess we will just have to contact the seller, huh. I find that the pump intake clogs up frequently. Calls for a lot of cleaning. I love it though.
1910867
Sorry Zoom, I don't know the answers, I seem to remember having similar questions and looking on the web site for tech specs. We do like the pump, it works perfectly for us.
1596899
I dont have any specs on the unit right now but it did come with. Instructions that info may also be on it o didn't. Go thru it. But the pump works great for my need.
833324
You have to disassemble the pump per the instructions and clean it. Not doing so affects performance and voids the warranty.
1899386
I don't know about a warranty but if you purchased it directly from HiGear City, you are 100% protected from defective units. Within 24 hours of my review, they have already sent me a new pump.
177230
I'm sorry this pump went into a system that I was building for someone else. I can get the serial number if needed. Is there a possible problem that I need to be aware of?
631149
not sure, but I'm having trouble with the pump buttons failing and they've replaced two at no charge over the past 4-5 months.
97279
Sorry I'm not sure of the guarantee but I would check with Amazon itself. They have a return policy that often offers some protection. My pump has been in service for some time and runs about 10 hrs. per day and so far hasn't missed a beat. Sorry that I couldn't be more help.
1246725
I found the tutorial on youtube - don't know about the warranty. Happy with mine - slight pain to open it to fill, otherwise great for the price.
866912
I don't know about warranty. I wasn't happy with the pump. Had to modify it slightly [not the pump itself but the inlet, didn't come with the hookup I needed and never really found a way to get it to work]. When I did have pump running briefly it wouldn't stay primed. If your tank [if u are putting it on a tank] has a pump that is similar to this u might be fine, but my tank and pump were older and was completely different in how it hooked up. No one sold the size of quick release hookup I needed and no way I could figure out to use hose clamps on the pump. And that is worded awkwardly but I hope u get my meaning. I don't know about warranty. I wasn't happy with the pump. Had to modify it slightly [not the pump itself but the inlet, didn't come with the hookup I needed and never really found a way to get it to work]. When I did have pump running briefly it wouldn't stay primed. If your tank [if u are putting it on a tank] has a pump that is similar to this u might be fine, but my tank and pump were older and was completely different in how it hooked up. No one sold the size of quick release hookup I needed and no way I could figure out to use hose clamps on the pump. And that is worded awkwardly but... » Read More I don't know about warranty. I wasn't happy with the pump. Had to modify it slightly [not the pump itself but the inlet, didn't come with the hookup I needed and never really found a way to get it to work]. When I did have pump running briefly it wouldn't stay primed. If your tank [if u are putting it on a tank] has a pump that is similar to this u might be fine, but my tank and pump were older and was completely different in how it hooked up. No one sold the size of quick release hookup I needed and no way I could figure out to use hose clamps on the pump. And that is worded awkwardly but I hope u get my meaning. « Show Less
1423974
I have only had 1 warranty replacement of the electronics since 2010.You definitely want to check it occasionally and make sure it is running freely or you will burn it up.The 1600gph pump is rated for pools up to 12800 gals,so if that one is close to that I'd recommend upgrading to the 2650gal pump.Also make sure to backwash it at least 1x/mo to get rid of blockage in the sand from use.I usually watch the pressure gauge and when it gets close to the red I backwash it.