Power light is on, LED remains off, access door open print head remains parked. Kodak service code: PA02. Kodak can't help. Any suggestions ?
1265934
Funny, Kodak wanted to replace mine with a refurbished printer costing to much for what it is when the printhead would not move after trying all the suggestions for fixing the problem. My husband did get it working again by taking it apart but I had already bought myself an HP Officejet which works great. And the Office Hero 6.1 quit working again so I am sorry I can't help but my suggestion to you is stay away from the Kodak and throw it in the trash. Kodak is not an American product any longer. The only good thing about the printer I thought was the cost of the ink. The HP ink is expensive but it seems to last me a lot longer! Funny, Kodak wanted to replace mine with a refurbished printer costing to much for what it is when the printhead would not move after trying all the suggestions for fixing the problem. My husband did get it working again by taking it apart but I had already bought myself an HP Officejet which works great. And the Office Hero 6.1 quit working again so I am sorry I can't help but my suggestion to you is stay away from the Kodak and throw it in the trash. Kodak is not an American product any longer. The only good thing about the printer I thought was the cost of the ink. The HP ink is... » Read More Funny, Kodak wanted to replace mine with a refurbished printer costing to much for what it is when the printhead would not move after trying all the suggestions for fixing the problem. My husband did get it working again by taking it apart but I had already bought myself an HP Officejet which works great. And the Office Hero 6.1 quit working again so I am sorry I can't help but my suggestion to you is stay away from the Kodak and throw it in the trash. Kodak is not an American product any longer. The only good thing about the printer I thought was the cost of the ink. The HP ink is expensive but it seems to last me a lot longer! « Show Less
1265935
Your experience with Kodak's customer "service" is the same as mine. Worthless! Sorry, I don't know how to solve your issue. I've tossed my Kodak and wouldn't go near another.
1265936
Funny, Kodak wanted to replace mine with a refurbished printer costing to much for what it is when the printhead would not move after trying all the suggestions for fixing the problem. My husband did get it working again by taking it apart but I had already bought myself an HP Officejet which works great. And the Office Hero 6.1 quit working again so I am sorry I can't help but my suggestion to you is stay away from the Kodak and throw it in the trash. Kodak is not an American product any longer. The only good thing about the printer I thought was the cost of the ink. The HP ink is expensive but it seems to last me a lot longer!
167971
May be bad power cord or printer. I have two and not had a problem with either. I think yours came defective.
692656
I believe the photo black must be replaced for the printer to work; in my experience if any of the colors are empty the printer shuts down. Be sure and match the symbols so you're uing the correct ink cartridge.
1758424
it might be that the print head itself has stopped working. this seems to be a common complaint with this model. I bought a replacement on line and that sorted the problem for a while.
1679636
Check the new toner make sure it's installed correctly and full. I always put a piece of black tape over the sensor so I don't get that warning when it's still half full. Then I would turn the power off, unplug it for a minute or 2. Then plug it in and follow the reset instructions for that printer. They're available on line.
392911
Additionally, if you DO hold down the "Ready/Go" button (top left side of printer), give it a 4-5 second hold and you should see the lights flash then go back to green. Hope this helps. :-)
1763099
it's really hard to say since you didn't give much details it depends on what the message is giving you and also what color the light is I have had that problem but the message said check ink or it gave me an error and all I would do is press and hold the stop button until the alarm light goes off. Sorry I can't help much further without details but try that.
2060058
You can try resetting it. Hold down the power button and with ask if you want to reset the frame. You won't have much luck with Kodak. Their customer service is the worst.
2198532
I have these king of problems a few times. You need to take out the ink cart and put it back. turn off the power and restart. It will work again.
1540752
I am not sure what the problem is, but I can tell you that I had two of these printers and they gave me a lot of trouble before completely breaking....both in less than 6 months. I would just save yourself the trouble and buy a canon pixma. The printer is cheap and works amazing....not to mention that it prints on both sides of the paper on its own which saves me during school. I will never buy a Kodak again. If you are stuck with this printer double check on your end and make sure it is the printer defect. Try a print preview before printing to see if it shows the whole article. If this does not help try reinstalling the Kodak software. Good luck
2267132
check the rear access panel. the door holds a tiny pin in place that came loose on my set, cause the same "random power off" issue.just reseat the panel, making very sure this pin is in place. you won't miss it.
1129629
after making several calls and accusing tech support at kodak of false advertising..they insist it is out of stock and have no info when it will become available. according to their on-line store rep...when it is available the cart key will be highlighted again. meanwhile i am calling corp. hdq. will update.
1634343
First make sure there is not a piece of paper jammed. If it looks ok then shut the printer off and unplug it for a minute. Plug it back in and turn it on, should clear it.
383103
how did you try to format it? In camera or using your computer? If it is defective Komputerbay will easily replace it. Their customer response time is, in my opinion, excellent.
1576968
See the comments under the first (currently) 1-star review. This is quoted from the last comment: "I can confirm the prior comments. I have an HL-5370DW, and my toner light had been coming on for 4-5 days when printing before it finally refused to print. I looked around and discovered that Brother has built in various you-must-buy-new-toner mechanisms into its printers. To defeat them: 1. Open the door, and remove the toner from its carriage. Apply electrical tape/a sticker/something dark and sticky to the clear plastic windows on BOTH sides of the toner cartridge. Replace toner in carriage. 2. Run the toner reset sequence (taken from Ananda Q) 2.1. With Printer off open the toner door 2.2. Hold the Go button as you turn the printer on. 2.3. All lights will turn on. Keep holding Go until status light goes off. 2.4. Press the Go button 2x. 2.5. The Paper, Drum & Toner light will come on 2.6. Press Go 6x 2.7. Status light will turn red 2.8. Close the front."
1166592
Contact me first by email -- dave@birley.org, and let's find a mutually convenient time to talk. As my printer and my phone are close together, and I use my printer daily, let's see if I can duplicate the problem you are having, and then we can work it out. Although I am an old retired dude now, I have had 25 years or so of tech support experience with a number of pieces of equipment. Obviously old retired dudes help folks for the fun of it, and not for money, so I am at your service!
1378643
I would at least contact the vendor. If no help, then the joby people. Maybe there is a defect. Be sure to check your camera's fitting, maybe it's stripped.