I am having a hard time getting the case on and off. any tips? also the buttons seem hard to press like you don't know when it clicks
1244747
Use a nail file to gently separate the pieces and give it a firm tug. It's a very stiff material that doesn't give easily and it's a bugger to separate and put back on but it's water tight. As far as the buttons, just watch the screen and give it a firm press each time you push it.
1244748
It's definitely not a slip on and off kinda case haha. But, i think of that as a good thing, cuz it makes it more sturdier. I've only had to take it off a few times, and when I did I just pryed (sp?) the front part off with a knife carefully to get it started. The side buttons seem to line up perfectly for me. I do notice they're a little harder to push than the others I've had, but this is definitely a case to protect, so I think it's cuz the buttons are stiffer. When I dropped this sucker last week for the first time, it tumbled and landed something awful and my heart sank to my butt and it didn't phase this phone one bit. It's definitely not a slip on and off kinda case haha. But, i think of that as a good thing, cuz it makes it more sturdier. I've only had to take it off a few times, and when I did I just pryed (sp?) the front part off with a knife carefully to get it started. The side buttons seem to line up perfectly for me. I do notice they're a little harder to push than the others I've had, but this is definitely a case to protect, so I think it's cuz the buttons are stiffer. When I dropped this sucker last week for the first time, it tumbled and landed something awful and my heart sank to my butt and... » Read More It's definitely not a slip on and off kinda case haha. But, i think of that as a good thing, cuz it makes it more sturdier. I've only had to take it off a few times, and when I did I just pryed (sp?) the front part off with a knife carefully to get it started. The side buttons seem to line up perfectly for me. I do notice they're a little harder to push than the others I've had, but this is definitely a case to protect, so I think it's cuz the buttons are stiffer. When I dropped this sucker last week for the first time, it tumbled and landed something awful and my heart sank to my butt and it didn't phase this phone one bit. « Show Less
1244749
The case is a bit difficult to put on because it fits so tight on phone. I feel that it does a great job keeping the phone dust free. Taking it off would seem to be harder. I will cross that path when I have replace the battery I suppose. I think the buttons work grest. Are you sure the sides have snapped into place as designed?
1244750
I recommend using a small sharp tool to help pry on and off, just be careful to not do any damage...my husband used his pocket knife. Much easier to get off then on though. Just my recommendation. And as for the last part, never had any problems with the buttons...sorry.
1244751
I have not attempted to take case off it seems pretty stiff I would think the phone will be protected but maybe a case knife or straight screw driver to pry the edges. IDK
950899
I just received my case today and the auto wake/sleep function on the case is not working. Any help on this matter please?
1077874
wow -it's hard. just broke a fingernail. Put in the charger to help with leverage, then insert a fingernail at the midpoint of the side, and gently wiggle and pry case away from phone. good luck ! I think I'll go back to my soft case.
1523402
Hi, the best way I found to get mine off was to lay the phone screen down on a flat surface and push down just above the spot where the two pieces of the case come together. Once you push down on there, the bottom piece should slide off easier. I hope that helps
1120448
The power button is slightly off. So you need to enlarge/remove a little bit of the plastic around that button. If you are handy, it is feasible. I just use executor knife cut the entire button out so I can turn on/off by press the button on the tablet instead of press the rubber power button on this case which indirectly press the button on the tablet. Hope this help. There are other answers if going back to around Oct 2013's question and answer section.
1167811
I pull the bottom half of the case off first, then pinch the home button at the bottom with my thumb and forefinger on the back middle to pull the rest of the case off with my other hand. It is hard the first few times, but starts to slide off smoother and easier after that. Mine slips right on and off easy now.
422399
You should be able to toggle the little lever back and forth above the volume buttons. If you can't, there may be a problem with the case
713911
Mine was difficult also, but I got it to work. The release button is difficult, but don't give up.
540717
My buttons are placed fine but I did find them a little difficult to press at first but seem to have improved over the last couple months of owning the case.
25631
Putting it together is difficult enough, but getting it apart is much more challenging; often times it will discolor the case. It normally takes both hands but if you can somehow put a small screwdriver or something between any crack in the case you can pry it apart --- good luck, these phones/cases suck! Just being honest, hope it helps...
1168965
I had to actually hold it down pretty hard to get it to come on and hold it for a few seconds. Works great, just hard to turn on. Same with turning it off...just push hard with foot. Sometimes it takes twice.
1169038
the button are so accessible, you'll probably hit them on accident... its actually way more easy to press the buttons with the case on than off.
1631359
Yeah, it's really tough... I found that if you go to the weakest point (where the volume controls are) and stick your fingernail between the phone and the edge of the case, you will able to pry it off.
1205697
It is hard to get it to close the first couple times. Just make sure that the unlock and the arrow are lined up, push the two together and turn at the same time. It feels like you are forcing it but it does close. After a few times it will get easier.
69593
Yes, it's a little harder with the case but you can still do it. You sort of adjust for the edge of the case and then swipe a little firmer and it works. Great case for the money!
638577
Technically yes, mine actually won't turn off if it's in the case even if I'm depressing the button (I don't know what the technical cause is behind this) - so I have to slide it out of the case to turn it off. Additionally, the material is not rigid, so it does cover the buttons sometime. I can access the volume button though. I actually recently ended up getting a new case. This one was really cool, but the inconvenience became a little too annoying for me.
1887676
That was my initial worry before I purchased it. Rest assured it does NOT make it harder to push the buttons. Not even a tiny insignificant amount. I was very happy with my case.