Why was the chill rod coated in a greasy, maybe a little sticky, substance when I opened the original packaging? Is this normal?
1278532
Susan, I do not remember the chill rod having a greasy, sticky substance when newly opened. I did wash it though in dish detergent before using it. I really enjoy mine, and leave the rod in the freezer when not using it. I have enjoyed mine so much, that I have given several as gifts to my wine drinking friends.
1278533
Sorry we did not experience this. The product does stay chilled for a long time. Impressed my husband!
1278534
I did not experience that. No, I don;t think it is normal. It may be that they fill the rod with a gel that freezes and that leaks out, but only a guess. I would return it.
2192315
I had the same experience, also with the smell. I just threw it away. Couldn't even guess what the coating was!
842804
Mine did the same yesterday. Something in the air? HA! I sprayed it with a dry lubricant and kept working it and now it's like new. Of course mine is outside (gate) so not totally unexpected. I have always heard not to spray regular oil as it gathers dust. You can find dry spray for locks (graphite) at Amazon or your local hardware etc. Good luck.
2198077
My ball had no oil either the ball itself had tacky feel to it. I cleaned it with ball cleaner. then sanded it. Look on youtube for factory specs.
1649981
I remember mine being a bit odd smelling, but I don't remember fish! I sort of remember a card inside saying to air it out when you get it, but can't remember for sure. Maybe check on www.polarbearcoolers.com or contact them at leslie@polarbearcoolers.com or 1-888-438-7924. Good luck!!
568942
I would return it if possible. It may be old, or as you suspect, a knock-off, but unless it's put into a lab test, there's no way you and I could know. My Egyptian Magic is always fresh and smooth, so something is clearly faulty with the jar you have.
1363628
Mine had a few bumps, but that's to be expected with an unrefined oil. I have no complaints about the smell. It smells wonderfull! If the jar you have has a lot of fine little beads in it, then it has most likely been heated up to the point where it is liquefied more than once. I have had that happen with other brands of coconut oil that I kept in rooms that were around 70 degrees. It liquefied, and when it hardened again it had little bumps in it.
242674
Possibly it got contaminated either by dipping out of it with a utensil that was not completely clean, or if you left it open or didn't close it tightly after each use. My ghee from this company hasn't had that problem at all and it can take me up to a month or more to use a jar. I don't refrigerate it, and I have never had that happen.
2005593
Because the filter is such an important part and the top was really scuffed up, I decided to get a replacement from Amazon. For future reference, the replacement had no scratches of any kind, but I do smell a little grease. So I am guessing the latter is normal. Now that I think about it, the first one was probably new, but like I said not worth taking a chance for me. Thanks for all of the answers, they were helpful.
858485
It must not have sealed well. Maybe you could contact the seller and get a replacement just to be sure. I wouldn't think it would be bad, unless it smells bad. I've ordered 2 jars but not had that problem. I always remove the blue outer wrapping and just have an unmarked jar sitting by the stove.
76273
I think it is NOT normal cause i got the same from Amazon and it not in original package.I suspect the package and I found some hairs(small). So i believe it used product.I gonna return this product.So...... AMAZON IS CHEATING US.
92689
The first time I used mine it had that metallic/oily taste. Seems to have gone away. Maybe it was left over chemicals from manufacturing in the charger head.
1475053
no, I had nothing like that in my bottle. The oil is smooth and nothing is floating. It has an organic, kind of nutty smell to it. I love this product. Maybe you got a bad batch? If there is such a thing. Perhaps you should return for a replacement? Not sure.
1720346
Mine wasn't sealed either and when I shake it, seems like the bottle is only half full. I'm concerned that I got a bottle that has been used and returned. :-(
429384
My bottle was 'sealed' as well. When I looked closely I could see where someone had glued the cellophane to reseal. I was able to Remo e cellophane and replace to prove the point that to my wife. Very suspicious product.
815253
some type of oil, mine were delivered broken and it spilled all over the package. Hope this helps.
1720344
I bought it and it wasn't sealed either, in fact the plastic it came wrapped in was a little wet. I was very suspicious and came back to this detail page specifically to check on this. Glad to see this is the first FAQ item! But yeah seems like there's no need to worry.