I Have an older Creature that is what sold on this new one,( delivered yesterday 11/27/2013)but have been unable to get the system to respond, as
1247734
I also had an older Creature and I had a similar problem with the new one. I almost returned it before I finally got it to work. Everything seemed to be connected properly but there was no sound. The answer with mine was the connection of the power port on the subwoofer. It isn't as firm as it could be and because of that, it can be difficult to connect properly. And even after it it has been working, if the subwoofer is moved around a bit, the connection can be broken and the sound lost again. When you insert the plug into the port on the sub, try to wiggle it and see if that helps. If it doesn't, remove it, plug it in again and keep trying to move it around. Sooner or later, you should establish contact and get sound. At least, I did. Use of an electronic contact enhancer such as DeoxIt Gold G100L may be of help. This problem is due to a design flaw. If the connection was more solid, this should never occur. Unfortunately, it does. The speakers are so good that it's worth the effort to keep trying to establish a good connection. If you continue to get no results after a while, the problem may lie elsewhere and returning the speakers may be your only option. Please send in a review or comment to this reply and let us know if this has been of help.
1247735
Doug, double check that the satellite plugs are inserted fully: they have unique shapes that have to be rotated to the proper orientation to fully seat. It's not readily apparent, but take a look carefully and you'll see flat edges that have to be aligned properly. Good luck!
1247736
The jacks on the ends of the wires are not as snug as they could be. You have to wiggle the power jack into the woofer to get it to connect. Just make sure all of the plugs are making contact. The sound is worth this little issue.
2112880
my guess its a bad one - - did this just start or was it when you first got it? How long have you been trying to contact support?
2079427
Contact the seller. I had a very similar problem when the 1 that I ordered, and they replaced it right away.
678016
my system is not as old as yours. my new cell worked just fine however i am not aware of any updates.
89628
Depends on when you purchased it. Try to contact the vendor first, if no response then reach out to Amazon.
1113904
I had the same problem as well. I attempted to contact "Geeks Hive, Inc." but instead contacted Amazon's customer service. Good luck!
1707587
I still have an unresolved with the one I purchased waiting for seller to take care of it.
1463634
Yes.hello I have the same one. Try waiting a xtra day. You don't wanna over charge it.I hope this help you out.good luck
1212520
Same here, bought a new one several months ago and do not know why this question was sent to me??
1127175
This happened to me too, I ordered what is apparently the old model (ASIN: B000G1EQ1W), but was shipped the new model that shows up as a different product (ASIN: B000ULJU0A). This was bought and shipped from Amazon, not a different seller.
1944633
Mine still works. I did call for some tech issue years ago and they were very helpful. Good luck.
59971
call petsafe and ask for a replacement and tell them the product has gone down hill
2141599
I had the same thing happen to me, it should have all worked according to the seller.Sorry I can't help you here.
1866739
I'm not sure I haven't got it to work yet, they are currently deciding on if they will give me my money back or send a brand new one.
1145983
Unable to use it since it was sold as new n it has never worked doesn't hold charge
634186
Same thing happen to mine. Contact the company an explain to them your situation. They were very helpful and sent a new item.
1827623
Depends how long it's been since purchase. Call and talk to customer service.