Bought this for my son and he is having a problem with an air pocket on the screen. It looks like moisture, but it's not wet. Any suggestions?
140022
Unfortunately, I have the same problem. I have not been able to get rid of it either. It doesn't bother my little girl so I didn't worry about it.
140023
Could it maybe be a fake otterbox? I bought 3 different otterboxes off of amazon for 3 different device and one of them was a counterfeit item. Amazon refunded my money with no issue.
140024
Contact Otterbox. This problem should be covered under warranty. They will be able to guide you through the warranry process.
1628327
Yes- the same thing just happened to us. We purchased this item two months ago and this morning found that the screen had a green scratchy tint. By the evening, we could view nothing. We've tried everything: changing outlets, resetting the base unit, changing out the batteries, turning off the wi-fi in the home in case of interference. Nothing worked! From what we can tell, it's a base unit issue, as the handheld is still capable of pulling up color without issue on the startup screen. Summer better be willing to make this right...For the $200 we paid, it's not worth it...
345169
Having never had to do it, I can only offer suggestions. Not a technician, but at 67, been around the block a few times enough to garner experience. ;&lt;) 1. Is it a hard water accumulation (white powder) ? If so, soak in vinegar. 2. Is it possibly fabric strands (shouldn't, but could be) ? If so, try to remove the screens. You might try soaking them in bleach or drain cleaner (it's main ingredient is bleach). After removing the worst of it, you could then carefully (IF the screen is metal and there is no RUBBER gasket), hold the screen over a flame to burn off the rest. OR, you could spend a lot of time meticulously picking out whatever is left. All I can think of. Hope I've helped.
170532
my screen seems to have a glossy finish to it in the off position. Sometimes I might not get the clearest picture due to the equipment by my service provider. I have noticed the picture would get choppy from time to time due to the signal.
2015791
That's happened to me too but for some reason not with this case. I've had no air bubbles. But I use a decal and then put the clear case over it. Hope that helps!
275883
I would use a damp cloth with a mild cleaner to kind of dust off the fabric part of the screen. I dust the "iron" part of the screen with a dry cloth as it is metal.
1755163
I did not had this issue. I got the screen to a technician and he repaired the phone. Sorry
1512543
Rami Elamine and David P. Bard, can you comment on whether you are using a screen protector, such as ZAGG or InvisiShield? I have seen a few complaints like this that appear to be related to the dye in the cover soaking into the screen protector. Or is it actually causing problems on the screen itself?
341695
Easy fix for this. Put an anti-glare screen protector on your iPhone before sliding it in the case. Poof! Bubbles/moisture/condensation look all gone. Worked on mine, my brother's and several other posters. Also, put it in the holster screen in and it won't flip out as easily.
2015618
It is very sensitive to large dust particles and cold air. It also crackles when any moisture gets in, such as air freshener or Lysol Spray. If it does it often, turn it off and brush off the screen and the power cell and it should stop. :)
2114719
Clean your phones screen off with a microfiber cloth. Make sure all the dirt is off then carefully lay this one. Not too much to it
2015790
No I didn't have that it's just sometimes at the bottom from the back u can see some moisture but it's not clear especially if ur iphone is black, mine is white that's why. But no bubbles
1962802
It works fine, as far as protecting the screen, not interfering with the touch function, and the fit. But I always seem to have air bubbles under it, and can't get rid of them. It's supposed to come with some type of cleaner or something, but I bought mine open box and didn't see anything like that. So that might solve the problem, I don't know. LOVE the case though. You don't see the bubbles when the phone is on, just when the screen is black.
483897
My screen protective is good so far. Occasionally I use sanitizer wipe it on the surface of the dust.Did you wash it with too much water?
25069
Hey there, I just had this same thing happen to my camera!!! The camera was not dropped or anything and it seemed to just appear out of the blue. One minute I am taking pictures and it looked fine, then I look down and the screen internally is cracked, the outside of the LCD does not have a scatch on it. I am about to send it off to Olympus to get a warrentyl repair, but could use any other instances of this happening as evidence that this is not my fault. Please let me know what you were able to get done.Thanks,Nick
331065
Had this same problem. Someone told me the oil from your fingers messes up the touchscreen. Simple soloution-clean with Windex.
208612
I splashed water on mine and the screen digitizer freaked out. Water got under the screen protector, spread out under the protector and made the phone think I was pressing everything at the same time. Clearly not water-proof/water-resistant.