Why is my battery reaching zero, turning off and when I turn it on again is back to 52%, 43%, 34%, 24%? Happened four times already o_O
1247325
Thank you for contacting us, Please ensure you are charging the battery per the details provided on the packaging as it is crucial for accurate measurement of battery life. While the battery is undergoing to first initial charge please do not operate the phone. *Please do not remove the battery wrapping* It is required to charge the battery fully for 12 hours and then let the battery deplete completely to 2 percent then recharging the battery again for another 12 hours. This is required 5-6 times to get the most accurate reading on your phone and best battery life. *Please note on the first few initial charges the battery life reader on your device is not accurate as it is not synced with the battery* We definitely do apologize for the inconveniences. If you have followed the instructions listed above and still have concerns please get back to us as soon as possible. Best regards, Brandon
2056829
We are having problems now too. There is a reset command that helps and fresh batteries help. The company wrote back to us that is how we learned the reset. My son uses it, I'll ask him.
1706512
Bad battery clearly. Mine has been running for months. You don't shut it down. Are you sure the battery was installed correctly? Might have shifted away from contact or something.
1706508
I would guess a bad battery...I've had one for 8 yrs and have yet to replace the battery. I use it as a timer and hit clear to turn it off...which is why I invested it another one....i don't like to,share so I got my husband his own.
1932715
I had this happen only once. Seems like the device was in a weird state. I left it alone all day -- until the blue light was off, in fact all lights were off. I was trying to let the battery die completely. Once it did, I turned it on and everything came up ok. I was frustrated that I could find no way to do a "factory reset' and reconfigure it. If there's a way to do that I'd be interested.
435750
Add me to the list - not sure when it started, a few weeks ago we noticed it b/c we charged it and then it was dead. Figured it got bumped in wife's purse or hadn't charged long enough but now I've been trying to charge it and see the on/off cycling going on. No answer, just sympathy and hope for a fix!
301226
I have had several issues with charging to date (1 year now). Most common is to start decreasing the battery level while plugged instead of increasing. In this case I wait until the battery goes to zero and then start charging. Another problem is that sometimes it just doesn't charge. In this case I press the charger more strongly and it works. In other words, I have been able to live with them, but these problems really upset me. I have also updated the firmware but then the battery started to decrease really fast while in use and I restored the original factory setup.
1364314
I have the same the problem. It may common cause of battery. Got a new one last year. It works fine until now but I don't know for how long. Nothing you can do to make it works since it no longer hold charged.
688791
Read the instructions and make sure everything is being hooked up properly. If that is not working I would try a new battery or send it and exchange it. I have had zero problems with mine so far. I hope this helps.
92109
I would say let it drain the battery completely and then try charging it again to full without using it in the meantime. This can happen with new electronics if you use it before the battery is charged all the way the first time. Work in tech and it happens with cell phones too (expensive mistake!)
404673
Paused, YES! I think it counts up because I remember deciding to make it count down. BTW I dropped the other day and it went blank. I was sure I busted it and I opened the battery compartment and reseated the battery and viola' it worked again! Quality product!!
751667
How old is the battery? Are you allowing the battery to get a full charge? It could could also be that your battery has a couple dead cells.
435749
Nothing useful to add unfortunately. I have just bought mine, charged up the battery, and now it keeps turning itself on and off. I was going to try leaving out the battery, but will also try a firmware download, as suggested. Thanks.
1409022
Hmm, good question. I wonder if the connection to the battery is bad? Maybe it was connected for the first 14 hours and then got jarred loose somehow? I would probably take the battery out and put it back in, making sure that the contacts seem to be clean and touching. If that doesn't do anything, I would call a local battery store and see if they have any way of testing the battery to see if it is good. If there is nothing obvious wrong with the battery, I would probably call the company that installed the unit and see if they have any suggestions. Sorry I couldn't be of more help.
783151
I just had an issue with mine not charging. It got to zero and when I rebooted with it plug into the USB charger, I could see the little lighting bolt on the battery indicating it was trying to charge, but it shut off because of low batter. Kind of a Catch-22. I tried this cycle a few times and was fed up, so I decided to unplug it and let it 'die down' for half a day. Then I plugged it back in and the screen showed me that it was charging! I let it charge up for a few hours and it started up and continued to charge. If you are having charging issues, try letting it run out and "die", then plug it in. Worked for me, YMMV. I just had an issue with mine not charging. It got to zero and when I rebooted with it plug into the USB charger, I could see the little lighting bolt on the battery indicating it was trying to charge, but it shut off because of low batter. Kind of a Catch-22. I tried this cycle a few times and was fed up, so I decided to unplug it and let it 'die down' for half a day. Then I plugged it back in and the screen showed me that it was charging! I let it charge up for a few hours and it started up and continued to charge. If you are having charging issues, try letting it run out and... » Read More I just had an issue with mine not charging. It got to zero and when I rebooted with it plug into the USB charger, I could see the little lighting bolt on the battery indicating it was trying to charge, but it shut off because of low batter. Kind of a Catch-22. I tried this cycle a few times and was fed up, so I decided to unplug it and let it 'die down' for half a day. Then I plugged it back in and the screen showed me that it was charging! I let it charge up for a few hours and it started up and continued to charge. If you are having charging issues, try letting it run out and "die", then plug it in. Worked for me, YMMV. « Show Less
1714700
I would look and see if the battery protector strip is removed and that the batteries are in correctly. Secondly I would turn the unit off by taking the batteries out and starting over. You might to use the reset button. Good luck.
519558
Well, the battery does work above zero & it was cheap. Not a factory standard but it could be that my laptop lived with zero Power so long that it's the computer glitch not the replacement. Who knows!