Got mine today. Turntable is floating around unsecured, sinks low on the right side. What a disappointment. Customer service n/a. Crap. Ideas?
1254532
Sorry this was not my experience at all perhaps try to deal with manufacturer
1254533
That sucks. This turntable worked for me for about 2 and half years and now the needle needs to be replaced but I cannot find the correct replacement anywhere. Also - it seems as if they do not have a website or any sort of customer service like you say. I took it in to Guitar Center and the guy told me to check out www.needledoctor.com but I haven't looked into it yet. Good luck!!
1254534
RETURN IT!! This was gift for my 80 yr old father, and we had no shipping damage, no issues playing LP's or 45's or connecting to my dad's main system. With LP's there is slit in the back of the cabinet so the LP's could spin, but I will go over to Dad's this weekend and take a look.
1254535
Not sure whose Customer Service you say is n/a: Amazon? The vendor you bought it from? Or the Mfr? My manual lists the mfr/distributor as Sprectra International in Chicago. Phone 800-777-5331. Web site is spectraintl.com Try them if you haven't already. Or maybe it was damaged in shippign & you can try putting in a claim w/ UPS or whoever delivered it.
1420680
i kno this is late but im looking into this http://www.amazon.com/Gemini-TT01-Professional-Audio-Turntable/dp/B000CQ5F2U/ref=sr_1_354?ie=UTF8&s=electronics&qid=1241559461&sr=1-354 i kno u should have already selected a turntable by now lol
2031602
I'm having this issue as well, with near mint, clean vinyl, and I noticed that it's only in the right channel as well. It starts to become noticeable around the third song of an LP so it seems to be in the same place as yours. On 45s it's constant because they're further in. I was thinking it might have something to do with the anti-skate but I can't be sure. I'm a bit of a noob at this, never having a really NICE turntable when I was younger, so this adjustment stuff is a bit new to me.It does sound gorgeous before it starts happening though. :DI wonder if perhaps anyone has other suggestions? Thanks in advance! I'm having this issue as well, with near mint, clean vinyl, and I noticed that it's only in the right channel as well. It starts to become noticeable around the third song of an LP so it seems to be in the same place as yours. On 45s it's constant because they're further in. I was thinking it might have something to do with the anti-skate but I can't be sure. I'm a bit of a noob at this, never having a really NICE turntable when I was younger, so this adjustment stuff is a bit new to me.It does sound gorgeous before it starts happening though. :DI wonder if perhaps... » Read More I'm having this issue as well, with near mint, clean vinyl, and I noticed that it's only in the right channel as well. It starts to become noticeable around the third song of an LP so it seems to be in the same place as yours. On 45s it's constant because they're further in. I was thinking it might have something to do with the anti-skate but I can't be sure. I'm a bit of a noob at this, never having a really NICE turntable when I was younger, so this adjustment stuff is a bit new to me.It does sound gorgeous before it starts happening though. :DI wonder if perhaps anyone has other suggestions? Thanks in advance! « Show Less
558222
D. Kaminsky, pls give us some details on the death of your SoundSticks II. As a current owner I'm very interested in knowing how helpful & co-operative H_K is in resolving your issue. I hope they deal with you fairly & quickly. Personally, I thought their website was a nightmare to negotiate.
915328
First, you must decide which is more important...Saving and playing warped records or the life of your entire collection!! Maybe you should invest in a second cart and headshell so you can choose when to play warped records. Or, you could use the time tested method of a penny or a dime taped to the headshell. After a few plays you will notice what appears to be a whitish color in the grooves...and a shhhhhh sound, That is your music being dug and scraped out by the heavy tracking force of the stylus. I think keeping your records separated into flat and warped and using two headshell/stylus combinations is the way to go.&lt;Get a cheaper cartridge-stylus combination. A set up for 45's would be a good bet...The larger stylus may fit the record grooves better. &gt; Also, try washing your records and gently scrubbing the grooves with a med soft toothbrush. Go with the groove and not against it. Try this: Take a warped record that seems to be a loss ...Fill a sink with hot tap water, just hot enough to feel the heat, ( Not too hot or you will make it worse, the record will curl! A friend of mine had pretty good success with a hair dryer.) place the record in the water for about five minutes...Remove from the water, quickly dry and place on a flat surface with a weighted flat surface on top. (Two pieces of flat glass or plastic are perfect.) and allow record to cool thoroughly. Repeat as is necessary...after awhile the record will come back closer to flat, at least flat enough so that it can be rescued by copying to a CD. Also, Go on line and find a commercial record cleaning fluid to lube the grooves after washing them with dish soap; that may help with the skipping problem. As far as the arm is concerned, just adjust the counter weight until the arm "Floats" balanced then add one more click to let the stylus settle to the record surface.
630495
This might be an ultra-obvious thing to say, so pardon me for suggesting it, but have you undone the transit screws on the turntable? If you haven't, then the needle might skip as the turntable isn't "floating" on the springs as it's supposed to. If you have taken care of that issue, then we're really into the "get what you pay for" territory, and it has to be said that the turntable on this unit isn't that great. That being said, the needle shouldn't skip, and it sounds like there's not enough weight on the playing arm. You could try placing a penny on top, right above where the needle is, and see what happens, but that might be too much weight, so you might have to experiment a bit. This might be an ultra-obvious thing to say, so pardon me for suggesting it, but have you undone the transit screws on the turntable? If you haven't, then the needle might skip as the turntable isn't "floating" on the springs as it's supposed to. If you have taken care of that issue, then we're really into the "get what you pay for" territory, and it has to be said that the turntable on this unit isn't that great. That being said, the needle shouldn't skip, and it sounds like there's not enough weight on the playing arm. You could try placing a penny on top, right above... » Read More This might be an ultra-obvious thing to say, so pardon me for suggesting it, but have you undone the transit screws on the turntable? If you haven't, then the needle might skip as the turntable isn't "floating" on the springs as it's supposed to. If you have taken care of that issue, then we're really into the "get what you pay for" territory, and it has to be said that the turntable on this unit isn't that great. That being said, the needle shouldn't skip, and it sounds like there's not enough weight on the playing arm. You could try placing a penny on top, right above where the needle is, and see what happens, but that might be too much weight, so you might have to experiment a bit. « Show Less
589541
I have had my turntables for three years now and no issues did you go through the whole Zero Tone balance set proper weight if not try to see id anti skate works! If the tonearm is balanced you should be able to turn the anti skate and the tone arm moves while the arm is floating! I hope that helps!
1232778
It's probably either a broken piece of the cross-over or the built in amplifier. There should be no internal movement of any type what so ever!I recommend you ship them back for replacement and or repair. Sincerely, Steven Level
1909675
i have to agree with bruce ditto and find out how old the turntable is maybe get a newer one from amazon get the one thats direct drive because belt driven tends to break down the road and the belts can be hard to come by unless you order some ahead good luck and get yourself an eq with that hk youll discover whole new sound
169948
Does the CD tray respond? Does it open when it is supposed to? If you move the tone arm off it's rest post does the turntable begin to turn? If so the unit is powered up. Is the source selection knob not working? I hope you have better luck than I did with the unit I bought, I was profoundly disappointed with mine. The 2-watts per channel audio output was a huge disappointment. You won't get any "thumping" bass our of this unit. It doesn't distort, but has the sound of a 50's vintage table radio.Good Luck
1411391
Sorry, I've never had a problem with mine. I think, like Patrick suggests, if you contact the seller they might be able to work something out for you. Good luck!
1618878
You may want to see if Amazon will do an exchange for a new one. Both sides should shuffle evenly.Good luck :)
1555969
I also had that problem on both of the ones that I purchased. After trying for hours to repair/operate them, I finally found the solution. The damn things are absolutely worthless junk. Do what I did, walk to the closest body of water and give it a fling. It will make you feel better later.
893594
Hi,I believe you need a P-Mount cartridge for this type of turntable - the kind that "plugs in"Please let me know if you have any other questions, I will do my best to assist you.JenniferMillennium Worldwide
749596
Same thing happened to me. The stylus skated across every album I tried. I even tried tapping pennies and dimes to the top of the stylus to weigh it down with no success. I got a full refund from the seller and bought a Behrringer UFO202 device to play thru my old Techniques turn table from the 80's. Works great and only cost $35.00 for the converter.
1727048
This is funny. Looks like some people are too young to have ever used a manual turntable. The turntable will turn on and spin automatically when the arm is pushed over the record and lowered! Just like my old Technics turntable.
1682252
you probibly don't have it on the right selection switch and you need to manually bring the arm over to begin the 33 to turn.....if not perhaps the turntable band has slipped off