What's the best way to clean the mug (frequency &amp; cleaning products)? My basket and green plastic have become stained after a couple of months.
844514
I have the same issue. I will clean my with soap and hot water every couple of days. And about once a month, I will let it soak in hot soapy water and give it a good scrub to get the stains out. Most of it does come off but its hard to get it out of the tiny corners
792555
I dunno. But my 3rd Brew n Go has after six years started to sputter and fail. I wash it--no soap--and paper towel the lil darling inside and out every six months or next spill over, whichever comes first. Get out lots of crud. I love it. I'm buying another. I hit 'start,' wrap it with a dish towel just in case, and leave the room. I am the only coffee drinker in the house.
2072278
I put mine in the dishwasher all the time and mine has never discolored. I would contact the manufacturer.
1272420
I am sorry to hear this Jacquelyn H. I have only hand washed my "Morning Mug." I didn't want to chance the heat from a Dishwashing unit to damage the mug. I would see about getting a "Refund" for the mug, Especially if it said it was dishwasher safe. I hope things work out for you on this matter.
2025330
Clean everything first with soap & water. Fill the mug 1/2 full with white vinegar & carefully add a few teaspoons of baking soda (depending on the size of your mug). "Carefully" because it will react/expand & pour out all over if done too quickly. Add water until full.A better way to do it, if possible, is I separate my mug from the lid & put them both inside my French Press when cleaning it. Everything stainless steel comes out looking almost brand new, & all the seals etc are clean as well.
1745755
The one I have that I purchased about a year ago does have the new easier to clean design. It is also a good idea to quickly rinse it out when finished and then properly wash it at home. When I get to work I take it into the bathroom and just run some water over the lid and rinse out the mug.
506624
On a newer dishwasher with hot water, the seals can eventually crack (hairline -- you can't really see it) and afterwards you will notice condensation inside after washing them. Only washing them on the top rack minimizes or avoids this -- but they don't get the visible, splintery-looking cracks that thinner clear plastic can develop. The good news is that you can send them back to Tervis for free replacements. We had some for years that were fine except for that issue. I sent those back they sent replacements. HOWEVER -- they now have noticeable white, cloudy haze. From their website: "After several states banned phosphates from dishwasher detergents in 2010 for environmental reasons, detergent manufacturers removed it from all of their products. Eliminating the phosphates that strip food and grease from dishes during the wash impacts all drinkware, including glassware and plastic drinkware like Tervis products. An extra hand rinse in warm soapy water will help remove the haze. If after you run your drinkware through the dishwasher, there is still residue or haze, we recommend hand washing with a mild detergent. If haziness does not dissipate, try using a very small amount of baking soda and a soft, wet cloth." I'm still trying to figure out how to get that off; it seems like I've tried everything (vinegar, baking soda, oxiclean, bleach, magic erasers -- it's not budging, though I can scratch through it with a fingernail). They're about to go back to Tervis unless someone can tell me the secret formula on how to really get it off.
125826
Never had the problem but I did find something on the internet that might be of help: One way to get those pesky stains out is to first fill your pitcher with hot water. Then add two tablespoons of dry or liquid dishwasher detergent. (This is not to be confused with dish washing soap!) Let this mixture sit in the pitcher for about 15 minutes. Afterward, rinse the pitcher and the stains should lift right off the plastic. If your stain still lingers, repeat the process again.
1890000
I'm in agreement most likely mold. Soaking in bleach my clear it up. I had a cup with a form of clear plastic lining that developed mold like that. I tried bleach with didn't seem to work. It might be in your best interest to just replace like you should replace cleaning towels. If this happen to me I will probably replace the thing if bleaching it doesn't work.
1184262
I noticed that coffee will stain it. But I put a little bleach on it and its back to new again.
1989565
I wouldn't place it in the dishwasher or use abrasive cleaners as that plastic plate on the urn's bottom will degrade over time and start dispensing plastic particulates into your coffee. It happened to both KM 9000s that I had.
1424798
I don't recall what the packaging stated, but what has worked for me is simply to rub the grime off with a DRY washcloth. Then, wash the lid in hot, soapy water. I haven't been able to rid the inside of the coffee stains, but that's not a big concern for me and the outside of the lid looks great.
172622
I, too, put hot water with a dab of dawn inside and screw the lid on, shake shake shake and open the button to pour out the sudsy water. I then unscrew the top and use q-tips to clean the grooves and bits of the lid. I have owned 2 of these mugs for a few years now and LOVE them. I tried using a bottle brush in the lid but couldn't reach the gunk well enough, hence the q-tips.
554872
Mary I did not have that problem but my mug was purchased years ago. I would not wash mine in the dishwasher and if you read the directions I believe that there are warnings about soaps causing the o-ring in the top to deteriorate.
936788
I have bought 3 of them, as well as 2 large pouring thermos's, and have had no problems, there great , I now give them as gifts. To Clean use a cup of hydrogen peroxide with a table spoon of baking soda and let stand for a few hours, rinse and it will look like new.
1424579
The mugs have a lacquer coating and should be gently hand washed and towel dried. Suggest checking with the manufacturer regarding safety if the coating is coming off.
700654
Does tis product stain easily? for example if you left a coffee mug wth a little coffee on bottom, will it leave a coffee stain forever? thanks!!