How do I obtain a new battery within the 12 month warranty period? I purchased in January and it no longer holds a charge.
1276805
My guess would be to contact the person that it was purchased from, and tell them.
326416
I know that the company has the batteries because they sent me a new one when I complained that mine would not hold a charge. My suggestion is to call the company at the number listed in the manual which is 1-800-798-7398. If you have had yours less than one year, they may send a new one free. Good luck.
1529993
Sorry I can't provide an answer, but I'm in the same boat as you. Have you inquired about it via their customer support? I've been trying to locate the warranty information they sent with the battery so I can see what kind of stuff falls under it.
906306
It could be a bad battery. If it is a bad battery, you can call customer support, and they will send you a new one. They were very pleasant when I spoke with them about a battery issue not holding a charge. At the time, the customer service person told me that new batteries should be charged for at least 24 hours in order to keep a full charge. He also told me if the battery didn't work, that they would send me a new one.
1019573
Yes ,get a new battery,they don't have long shelf life Good luck and HAPPY NEW YEAR
347364
This battery failed within 30 days. I didn't know who to talk with to request a new battery or my money back. I have only been able to operate my computer plugged, in since that time. Can you help me, at this late date, and supply me with a good battery? Mary Ann Fortier
697912
Their customer service is actually really good. They responded to my bad review and sent me a brand new battery to try and a shipping label to send the original one back. According to their Amazon profile, they follow the standard Amazon return policy but to be sure, call them directly: 1-800-988-7973
1703324
I think you can go on the Apple site and see what their replacement battery is. You should then be able to cross reference. There was a huge price difference and warranty time period difference between the two.
659827
I would contact the company directly. In my experience, their customer service is excellent- they replaced faulty batteries in the unit I purchased via Amazon, not directly from them, free of charge.
528068
Don´t know how long you´ve been using it for. If it is 1-2 yrs max with a minor-moderate usage I suggest you contact the manufacturer. I did it once at the beginning and they provided a great/quick service. If you´ve used it for several years then you have to understand that all batteries have a life. Maybe you´ve drained it a few times and it´s over now.
274546
I only had mine for a couple months before it started going down quickly. Within 6 months it would not hold a charge at all. The price was certainly reasonable enough. I would not buy this particular battery again.
552367
There is a sticker on the battery indicating the month and year of manufacture but you won't know until the battery is received. The four batteries I received were only 3 months old and the warranty does not begin until the date of sale. You'll have to contact the seller if you are really concerned.
552368
I bought an Optima Battery April 2013. After a short time I realized the battery wasn't holding a charge. I contacted Optima about the problem. Optima stated I have to contact the seller for warranty service. Amazon will not provide warranty service on the battery. This has been a very costly turn of events for me $238.00 for the battery. I hope this information helps you. Caveat emptor ( let the buyer beware ).
2028840
The battery fits perfectly, however, it is not holding it's charge. What should I do?
13499
To Be honest I suggest you buy another battery. This battery doesn't last very long. I have had it for a month and the maximum charge for this is %77 now. If your short on cash, save up and buy a better battery.
1128247
Try throwing it in the freezer overnight. Then thy re charging. If it still holds no charge. I would return it seller. It probably is defective cell/battery.
2130887
I'm pretty sure that you get it when you pay for the battery. So if the battery becomes caput before the first year's use is up, you can just send it back for a [hopefully] better replacement. Don't quote me on that, though. Would probably be best if you ask the seller. ;)