I received the order yesterday. There were 2 pieces in the box: the floor and the dome. They are not fitting together. How do I connect them?
1242018
Believe me it's not easy,You need 2 people to do it..You have to spread apart the dome at the opening & press it down onto the floor and lock the tabs. be careful when you do it because when I did, I broke a couple of the tabs, but it still seems to be holding together ok. Good luck!
1242019
I had a little trouble putting them together but they finally fit together very well. Kitty loves his condo! Keep trying. You can do it.
1242020
we had a hard time connecting them top. Finally ended up using a screw driver to snap it together. but once you put the screws in the bottom it is secure
1242021
A lot of patience, a rubber mallot and a screw driver. The holes didn't line up very well. However my husband got it together. I couldn't have done it.
1242022
I don't know. I sent it back for a refund and bought a different cat house.
1242023
Mine didn't fit together either, which was one of the many reasons I was going to return it. When Amazon told me to just keep it or throw it away, I gave it to a neighbor who used his own screws to get it together.
2215573
Mine came with two parts that attached together, as well as a small instruction sheet showing how put together. It sounds like you're maybe missing the part to fit in vent, at which point you should contact seller, since you can't get missing piece separately.
1752787
I had the same problem but that is just the first of many. The slats are OK being all the same size but the drill holes on one of the three bars that hold the seat together are in the wrong place and I could not finish the glider. It is still sitting in my living room not finished. Not even the seller could solve the problem. I would not buy it again. The parts are defective for assembly and I don't know what to do. I definitely would not buy it. Send it back......
369055
It sounds like you ordered the wrong mat. You need to have two separate pieces and I would suspect that it should cost less.
1220695
There should be a small metal part that hold it together - look at the box, mine had it.
990274
make sure you have all the pieces where they should be and the right side is facing out. make sure the right side is on the bottom and it is not upside down. all of our fit together perfectly and all the holes in the right place. WE HAVE PUT TOGETHER 3 HOUSES ALL DIFFERENT AND THAT WAS OUR MISTAKE THE MOST, ONE OF US CAUGHT IT BEFORE IT WAS FINISHED BUT I THINK THAT MAY BE A COMMON MISTAKE. GOOD LUCK...I WILL BE GLAD TO HELP IF ANY MORE PROBLEMS OR THIS IS NOT THE PROBLEM.
1568256
If you can wait return it to Amazon for a replacement. If you can't wait you can go to a local hardware store and get the parts for probably three dollars or so. Maybe take the parts from the other fixture to match them up. I'm an electrical contractor, and have to deal with this occasionally. Good luck!
746918
i'm sorry but I have no idea how to fix this problem. I gave this as a gift to my grandson and had no part of the assembly.
201999
Send him an email or contact Amazon about your issue, they will take care of it. If you've only had it for a month or so, just call Amazon and explain, i've never had a problem with them taking care of my problems. If you bought it from DesertOasis, you should've got an email from them after your purchase explaining how to assemble it and also how to contact them for assistance. Let me know if i can be of further help...Darryl
1773717
I don't think I can help you. My grandson put mine together and I didn't pay any attention to how it went together and am not sure what you are referring to. Sorry!
706391
Sorry but that is the same question I asked. I did not get a diagram or instructions either and cannot really tell from the picture where all the pieces go. It says to refer to the diagram but there is not one included.
1056157
The secret is to be sure that the top is aligned with the bottom. Make sure that you have everything perfectly in line and it will fit as expected. Put it on crooked and it will not fit. My significant other came up with an ingenious idea, fitting a small level on the top with super glue. All we have to do now is check the level to be sure everything is in line.
932661
You can't...my items came that way too. I had to send it back. I guess it's just defected...very aggravating to try and install a product that is missing a key component!
623798
Maybe your not assembling it correctly, or need to tighten the rods more. The pieces are even, but do connect properly on the one I purchased. I did notice the small topper seemed loose but then I unscrewed it from the base and when I turned it upside down to screw the opposite end the topper then fit more securely. I don't know why that worked because like you mentioned the three pieces seem to be equal in size.
1079131
All I had from the box was a leaflet with drawings of the shells, crystals and round wire connectors ad how to string them together. Good luck. It took me an entire day to put them together.
862668
I had the same problem. im sorry I cant help but I tried to burn it together and it didn't work. it still works without them but it does look better with them.
570763
Take the 2 tall pieces, look at how they slide into each other. Carefully bending 1 just a tad, then the ring like crown sits on top. Make sure all pieces click to each other before the crown goes on top, then push the crown in til it clicks too. Wala!