This is my Second lock that will not open to the word "TREE" to change the combo. Does anyone know how to open this thing?????
1274986
Did you program the word "Tree" to the lock when you first opened it? Try a different word. I've had great luck with mine.
1274987
Use the word SHED instead. My lock didn't open using TREE, so I checked the instructions for the bike lock (same lock, shorter cable) and SHED worked. I think the company has an easily fixed, but frustrating, quality control problem.
1274988
did not open for me either....tried it too late to send it back...Bummer...
1274989
I think there were reset instruction on the instruction sheet, like an original combo that will always work or something but write them and ask. http://wordlock.com/customer_service/
1998637
You should be able to just put in your combination and the lock will unlock. Is that not your experience?
1260807
I never opened the lock from the inside of thats what you mean. Asthetics are ok. Nothing to write home about. No, it cannot be set up to be open sometimes. Its is locked all the time. I dont know if it can be used outside. Both mine are inside.
2092192
Mine has a key that you use to unlock it. You have to turn it more than halfway around, I think. It's a bit tricky at first. Hope you've figured it out!
2245613
I've just spent two days with Kwikset "tech support" and they are clueless on how to reverse the lock operation for yours and my situation. I'm positive it can be done but they couldn't tell me how. Ended up buying the Schlage lockset Schlage FE595 CAM 619 ACC Camelot Keypad Entry with Flex-Lock and Accent Levers, Satin Nickel Best decision ever!
2092191
Try flipping the key around. The key basically has to twist 180 degrees in order to unlock it. It will only fit in the keyhole in one particular direction to allow turning 180 degrees. The other way, it will not reach 180degrees and will not unlock. I found that out the hard way, too, after panicking at a Starbucks.
2150564
Assuming the lock is working, perhaps your combo was not lined up properly when you set it missing one or more of the numbers by 1. If so, you will have some work ahead of you. If memory serves, it would be ~26 combos to try 3x3x3 -(1). If your combo was 555, the. You would try 455, 655, 545, 645, 545, etc. I would also call Master Lock to see what they say or just get new locks.
803873
If you are able to access the back side of the lock and are mechanicly inclined you can remove the screws. Play with the buttons. I tried to reset my combo. Turned out i didnt push one of the buttons hard enough while doing so.
430785
my newest replacement is having the same issue. I have to use a screwdriver or something to push in the lock if I've used it hard. Im going to take mine apart and see if theres a molding edge or something that needs filed off.
1978511
The process was in the directions. Mine said to align the dials to "tree" which would open the lock. Resetting to a word you want to use is a little complicated. If you need those directions, let me know and I'll see if I can help you.
136626
Put in a fake combination after you close and lock it. I really never had the problem you're having, but tricking it with a fake combo is the only way I can think to arm it. Then it seems you'd need to put in the correct combo to open it. Good luck. If that doesn't work, contact the manufacturer about a fix or replace ment.
2126616
Visit the How-To Instructional Video on the Master Lock YouTube Channel - https://www.youtube.com/watch?v=XriXpvFJ6hE&list;=PLOrRxFePFIrLfvcUm5lZ6v8GdXRA02jig&index;=16
363108
After doing the correct combo the black handle goes to the left...to lock put back in upright position and turn the dial. I do not have a key with mine
2001035
if it is the same as mine none it has a combo lock and you can change the combo to what you want
656134
I am having the same problem so I will be taking. off the door handle so I can take a hammer to it to get the key out. I think the key inside jammed the lock set
378379
I'm not sure what the problem is. The lock automatically resets itself after you open it using the code. If you have set the lock to 'unlocked' using the knob/lever on the inside of the door, just turning it to the 'lock' position sets it to 'locked'. You can hear the lock setting. There is no need to re-enter the code. Or have i entirely misunderstood the problem? I have two of these style locks and never have to re-enter the code.
1380397
I had that problem only 1 time, but I blamed it on the freezing temps that maybe the lock was frozen. Make sure you try to push the key in and down slightly and try to turn it. I found one time that the cable wasnt fully locked in the place and it wouldnt let me remove key unless I wiggled it around a little bit.