I took the case apart when I put my screen protector on. Now I cannot get the hard frame and the rubber part back together to put my phone in .
1254473
The same thing happened to me but try to put the rubber part on your phone then try to snap on the hard plastic part
1254474
Mine didn't come apart but I think it will go back together - think of it as a puzzle - the pieces should fit. I thinkif the problem is not resolved a call to Trident's customer service should do the trick. Found this by googling: www.tridentcase.com/support/contact-us.aspx‎
1254475
I have a case for my Nokia and it was easy to match up the places for the hard part of the case with the rubber under layer .... I would make sure that you do not have something stuck to the rubber or hard case part making it larger and not fitting ... I took off my Trident case and put it back on to see if there was an issue and there was not ... do you have the right product meaning did they send you a case for another phone ... I would send it back and ask them to replace it for you
1460526
The black part on the bottom, you have to try really hard to get that off without breaking the case. When I tried, it broke a little. It's really hard, good luck
2031325
Your case is 2 parts, so try to pull the upper section and it should come out with minimum force, then use your fingers by pulling it from the lower case.
726120
Try lifting the clips in the plastic case from the back of the case towards the front part where the screen protector is. Start with the top one. Lift from the back (there should be an arrow on the back of the plastic). If you lift from the back towards the front, the case should start to separate. Do the top first, then move to the sides. When you put your phone in the case, you should make sure that the 2 small tabs on the back bottom of the case align with the small indentations that are there to be sure that it closes correctly. Hope this helps. John Francis
1731013
What u do is after u remove the black rubber lining ( U just peel it off) the 2 plastic red pieces pop apart. it may take a small amount of force (very little). The 2 pieces snap together in certain places. I hope that this will help u!
1199817
That was my same issue. I was unable to get the phone into place and when it was in place that that brief second the power/lock button was not function-able.
923243
As others mentioned, watch the YouTube video that the instructions suggest, basically take apart the two pieces, insert your phone in bottom part first, then place rubber part of case back together, don't force anything, take your time and work it in, it should take about two minutes
1521875
I just did it, but it was not obvious. The people who say to remove the silicone cover first are right. The key is that you have to realize that the silicone cover is one big piece -- I kept trying to find a seam to separate it. Instead, hold the case as if you were looking at the phone, and bend back the silicone cover at the corners (away from you). Do that on all 4 corners of the screen -- you'll need to stretch it a bit, but it will come off. Then, you'll just have the hard inner case, which is opened by popping the 2 tabs on the side and the 1 at the top.
1308329
I would not recommend, trying to remove the case. That is how, my old case got broken.
1016477
The cover is tight to the original phone frame. If the screen protector is thick, it will not work as the cover will probably keep sliding off, or worse, not fit at all.
448993
You have to put the rubber case on first. Then put the hard case on. Its the only way it works.
1650389
Get the rubbery part half way onto the phoneGet the hard cover half way onto the rubbery partSmush together. Voila!
221683
Yes it will come apart and then pull the soft cover over the hard cover. Don't forget to put the screen protector on first.
1767901
Yes, I had to remove the screen protector completely. I could not use this product.
470830
The bottom half should come apart for removal. If needed maybe you could but a thin smooth object between the parts to help loosen the two parts. I would be very careful when doing that so not to scratch the case or the phone. I know that mine does fit snug but I am able to remove both pieces. Good luck.
1851724
Robert the existing case was already broken and I had to really work and pry off the case. I then placed my new case on the phone. I did not need to take the cover off yet. Sorry I couldn't be of any help.
1623358
You have to completely separate the black rubber from the plastic piece. Put the Nexus in, then go around the edges reattaching the rubber. When you are all done, the Nexus is completely encased. I hope that makes sense... too bad they didn't send directions.