MP780 stopped printing black: Anyone find a solution or have any luck getting a repsonse from Canon?
1262254
My black print was horable as well. My 3e BK was not printing well at all. I followed the instructions above removing all inks removed the print head holder and began to clean the bottom with rubbing alcohol and q-tips. I then took the two screws out of the head pulled it back and took my air comresser and held an air tip to the inside of the holder onto the where the ink goes in and sure enough a clog removed itself from the 3e port. My printer is like brand new. Don't bother calling Canon they want to charge you 9.95 to answer questions.
967867
this happened to me also and I emailed Kodak customer service. they had me send it in for service and I'm waiting to get it back. I suggest you go to the website and start the process for getting it fixed.
1954866
I've got a Canon iP4300 which uses the same cartridges as the MP600. When I replaced my ink with generic cartridges (and moved the chip to the generic), I had to hold down the reset button for 5-10 seconds which tells the printer to ignore the error. On the PC, it shows an empty cartridge with an "X" above it, but it prints fine.
1932155
I'm having the same problem. I've called Canon twice and their tech support is useless. The Canon is replacing a HP all in one printer that never had a wifi connection problem. I also use a Xerox printer with wifi and also never have a problem with that printer.
176004
I got one with the same defect and just returned it to Amazon. I called Canon and they told me it was defective.
2272346
My would not print black. I tried cleaning the print head with instructions found in the chat room. Cleaned it up but still would not print black. Replaced the print head. Still would not print black. It was 7 years old. Upgraded to an HP Officejet Pro 8620. Works great.
557079
I'm having the same problem with the black ink. I paid handsomely for this printer, and the Company should stand by their product. Let's see if they do. If I can't find a solution to the problem, I will address Brother. I suggest you do the same as it appears we are not alone.
696195
I'm not sure..It's been a while since I owned that printer...This should be something that could be found on the Canon web page....
1321351
My Canon does everything and it does not say print anywhere, I just hit the black or color button.
9112
I would contact the Canon company . I have used them in the past and they were very helpful. Good luck, Fran
972231
Just had the same problem about 3 or 4 months ago. I went through all manual instructions and web suggestions. Clean head, run goofy printer maintenance etc. Just barely prints black and no color. Would be nice if their software would just fix their stinking printer. Was speaking to my ink guy (he has become rich off my Canon ink needs) and he said he would try to fix for free. Yes, scared me also. I am taking next week and if he can I will try to determine what he did and let you know. Otherwise it is just a rotten Canon printer. Almost makes you think they have a program that checks the date and when a certain date .... Maybe I am getting paranoid.. but after using a PIXMA that can happen. Just had the same problem about 3 or 4 months ago. I went through all manual instructions and web suggestions. Clean head, run goofy printer maintenance etc. Just barely prints black and no color. Would be nice if their software would just fix their stinking printer. Was speaking to my ink guy (he has become rich off my Canon ink needs) and he said he would try to fix for free. Yes, scared me also. I am taking next week and if he can I will try to determine what he did and let you know. Otherwise it is just a rotten Canon printer. Almost makes you think they have a program that checks the... » Read More Just had the same problem about 3 or 4 months ago. I went through all manual instructions and web suggestions. Clean head, run goofy printer maintenance etc. Just barely prints black and no color. Would be nice if their software would just fix their stinking printer. Was speaking to my ink guy (he has become rich off my Canon ink needs) and he said he would try to fix for free. Yes, scared me also. I am taking next week and if he can I will try to determine what he did and let you know. Otherwise it is just a rotten Canon printer. Almost makes you think they have a program that checks the date and when a certain date .... Maybe I am getting paranoid.. but after using a PIXMA that can happen. « Show Less
243018
I guess that I had a similar experience. I replaced the black cartridge several times and worked with help desk. Eventually it came down to replacing the entire print engine. At this point I took the printer to the dump. Sorry you had a similar experience.
2201138
I also tried the exact same thing with the exact same result....the 3EBk does not print. Don't waste your $50 buying a new print head, it won't work. I suspect Canon knows about this problem, and possibly created it.... they are, after all, the ones selling the print heads ..... and new printer... which is the only solution to the problem. I have to go bleach the ink off my hands now..
1540751
I am not sure what the problem is, but I can tell you that I had two of these printers and they gave me a lot of trouble before completely breaking....both in less than 6 months. I would just save yourself the trouble and buy a canon pixma. The printer is cheap and works amazing....not to mention that it prints on both sides of the paper on its own which saves me during school. I will never buy a Kodak again. If you are stuck with this printer double check on your end and make sure it is the printer defect. Try a print preview before printing to see if it shows the whole article. If this does not help try reinstalling the Kodak software. Good luck I am not sure what the problem is, but I can tell you that I had two of these printers and they gave me a lot of trouble before completely breaking....both in less than 6 months. I would just save yourself the trouble and buy a canon pixma. The printer is cheap and works amazing....not to mention that it prints on both sides of the paper on its own which saves me during school. I will never buy a Kodak again. If you are stuck with this printer double check on your end and make sure it is the printer defect. Try a print preview before printing to see if it shows the whole article. If this... » Read More I am not sure what the problem is, but I can tell you that I had two of these printers and they gave me a lot of trouble before completely breaking....both in less than 6 months. I would just save yourself the trouble and buy a canon pixma. The printer is cheap and works amazing....not to mention that it prints on both sides of the paper on its own which saves me during school. I will never buy a Kodak again. If you are stuck with this printer double check on your end and make sure it is the printer defect. Try a print preview before printing to see if it shows the whole article. If this does not help try reinstalling the Kodak software. Good luck « Show Less
1742093
There is a post abou this problem on Canon's support web site - they are working on a fix: http://www.usa.canon.com/consumer/controller?act=PgComSmModDisplayAct&keycode;=2112&fcategoryid;=216&modelid;=11922
1509912
I recommend you report that to Canon Customer Service and see what they say. If, as I expect, they will indicate something not right, I'd send it back to Amazon in exchange for another since still in Amazon's 30-period for returns rather than sending it to Canon for repair. I have always gotten a very quick from Canon Customer Service and am very satisfied with the service I have gotten from them.
1540752
I am not sure what the problem is, but I can tell you that I had two of these printers and they gave me a lot of trouble before completely breaking....both in less than 6 months. I would just save yourself the trouble and buy a canon pixma. The printer is cheap and works amazing....not to mention that it prints on both sides of the paper on its own which saves me during school. I will never buy a Kodak again. If you are stuck with this printer double check on your end and make sure it is the printer defect. Try a print preview before printing to see if it shows the whole article. If this does not help try reinstalling the Kodak software. Good luck