I just purchased the Diva Ring light and I have to do a refund because the product came broken. Plan on reordering today but can you write fragile?
1277780
The section on the bottom of your light -- was it plastic or metal? http://i.imgur.com/nS3pb7X.png I ordered on in April and one just now. The metal connector got replaced by a cheap plastic connector. They changed the product on us!
2073175
my apologies. I thought I was answering "yes I will respond" when I clicked on the yes button. I do not believe the light can be replaced. In fact, the first lamp had a crushed light and a replacement lamp was sent.
510460
Sounds like a defect, I would contact somebody and get a new one. Hopefully they'll take care of you because this is a great light. I ordered mine months ago and carry it with me everywhere and it works like a champ! I haven't had to change the batteries yet either!
41647
Hi Annette,The one we received was broken. I haven't read the other reviews so I can't verify how common of an occurrence it is. I hope that helps.Best,Brett
1136658
we really had good luck with ours. One was broken, but that human error. Take your time and be careful and they will bring you a TON of joy. We will be buying them again. It was a great time.
1667328
Yep, the light can be replaced. Mine was broken on arrival as well. Have to pop the colored ring off and the white dome. They're both held in by plastic clips. It's not easy, but where there's a will there's a way! The light is plugged into a circuit board hidden under the dome.
932310
I is indeed a fire hazard and although I loved the esthetics of it, I highly recommend you not get it. The ballast was fried within a few days of installation. I procrastinated in getting bulbs...which is what I thought was wrong...and 3 months later, when I finally ordered them, my husband replaced all bulbs and decided to take the box apart because we still had no light. This is when he was shocked and thankful our house had not caught on fire! I could not return it anymore because it was past the "return period"...oh well...at least it as not my house that burnt down. DON'T BUY IT. I is indeed a fire hazard and although I loved the esthetics of it, I highly recommend you not get it. The ballast was fried within a few days of installation. I procrastinated in getting bulbs...which is what I thought was wrong...and 3 months later, when I finally ordered them, my husband replaced all bulbs and decided to take the box apart because we still had no light. This is when he was shocked and thankful our house had not caught on fire! I could not return it anymore because it was past the "return period"...oh well...at least it as not my house that burnt down. DON'T BUY... » Read More I is indeed a fire hazard and although I loved the esthetics of it, I highly recommend you not get it. The ballast was fried within a few days of installation. I procrastinated in getting bulbs...which is what I thought was wrong...and 3 months later, when I finally ordered them, my husband replaced all bulbs and decided to take the box apart because we still had no light. This is when he was shocked and thankful our house had not caught on fire! I could not return it anymore because it was past the "return period"...oh well...at least it as not my house that burnt down. DON'T BUY IT. « Show Less
1642644
I have experienced similar issues with my brand new light. These things are poorly made and do not function well at all. I would not recommend this product to anyone. I consider it a waste of money.
2009411
Don't do it. I purchased a new lamp that only lasted 30 days. With electronics u have about that much time to b process a return. When I tried to make contact with the manufacture I got no response then got frustrated after a few attempts. I'm to busy to keep trying, so never again.
93566
I bought mine in Feb. 2014. I had no issues with it until this month (September) when it started to leak, and then flash it's lights and then stop working all together. It was past the 'Amazon' return time but I emailed Mony (the seller) and they shipped me a new brand one. It arrived at my house a few days after I sent my email to Mony explaining the issues. They did not ask me to package up and send back the broken one so I did not have to deal with going to the post office to handle this matter. Now, THAT's what I call a class act and excellent customer service.....which is truly a lost art in this day and age. Mony will keep me as a customer! I bought mine in Feb. 2014. I had no issues with it until this month (September) when it started to leak, and then flash it's lights and then stop working all together. It was past the 'Amazon' return time but I emailed Mony (the seller) and they shipped me a new brand one. It arrived at my house a few days after I sent my email to Mony explaining the issues. They did not ask me to package up and send back the broken one so I did not have to deal with going to the post office to handle this matter. Now, THAT's what I call a class act and excellent customer service.....which is truly a lost... » Read More I bought mine in Feb. 2014. I had no issues with it until this month (September) when it started to leak, and then flash it's lights and then stop working all together. It was past the 'Amazon' return time but I emailed Mony (the seller) and they shipped me a new brand one. It arrived at my house a few days after I sent my email to Mony explaining the issues. They did not ask me to package up and send back the broken one so I did not have to deal with going to the post office to handle this matter. Now, THAT's what I call a class act and excellent customer service.....which is truly a lost art in this day and age. Mony will keep me as a customer! « Show Less
1361964
When my husgand saw the size of the box he wondered what in the world did I order... then opened the very damaged big box and then another box and then another box - and the large large box had so much damage on it I took photos - but then will have to send the light back since I saw another person had the same problem - no way will the shade slide on the light section of the lamp. Hope you are enjoying yours. To answer another persons question the large box was about three feet long and a foot and a half high with lots of stuffing. Even with all the damage on the larger box the light was not damaged at all...but as someone else said light way too bright and would not work with a dimmer. When my husgand saw the size of the box he wondered what in the world did I order... then opened the very damaged big box and then another box and then another box - and the large large box had so much damage on it I took photos - but then will have to send the light back since I saw another person had the same problem - no way will the shade slide on the light section of the lamp. Hope you are enjoying yours. To answer another persons question the large box was about three feet long and a foot and a half high with lots of stuffing. Even with all the damage on the larger box the light was... » Read More When my husgand saw the size of the box he wondered what in the world did I order... then opened the very damaged big box and then another box and then another box - and the large large box had so much damage on it I took photos - but then will have to send the light back since I saw another person had the same problem - no way will the shade slide on the light section of the lamp. Hope you are enjoying yours. To answer another persons question the large box was about three feet long and a foot and a half high with lots of stuffing. Even with all the damage on the larger box the light was not damaged at all...but as someone else said light way too bright and would not work with a dimmer. « Show Less
1704355
Yes, I have tried mine for several times. It is in good working condition. As for my friends, they all have the positive feedback for all the four lights I had bought. ^^
159932
I purchased the same light that broke when I tried to put the shade on one of the fixtures. It seems that the ceramic was oval instead of round. Since I broke it, the distributor said too bad, even though it was defective to begin with. anyway, if you cant find one, I have 2 extra.
2177577
I bought one that was a little chipped on the bottom and the ring didn't come up either (I pulled hard!). I returned it/replaced it--first for the chip, and because I couldn't pull it up. My replacement came up with little effort. I wonder if some are defective. But yes, you are just supposed to pull.
1027569
No, it's broken :( Ours did not weather well at all and has been tossed out. If you reorder go with a better product.
2019989
If you're lucky like me, that happened after just 2-3 days of use and you can return it. My colleague has the one without the light and it has been fine for her!
2201260
Hi, sorry you're having a problem but I'm a customer, not the dealer. The light I purchased is working fine. Maybe somewhere during the shipping process the light was dropped. The bulbs in them are very sensitive to impact. I use replacement bulbs from Lowe's whereas buying from an electronics store tends to be pricey. Good Luck