I bought this coffee pot for my husband for Christmas. He used it once and was washing it to use again when the base for the purculator tube came off. It was only attached by 4 tiny spots. All it is good for now is to look at. I looked on and in the box and couldn't find any address or computer site to find a new inside part for the pot. Does anyone know a place to check? I bought this coffee pot for my husband for Christmas. He used it once and was washing it to use again when the base for the purculator tube came off. It was only attached by 4 tiny spots. All... » Read More I bought this coffee pot for my husband for Christmas. He used it once and was washing it to use again when the base for the purculator tube came off. It was only attached by 4 tiny spots. All it is good for now is to look at. I looked on and in the box and couldn't find any address or computer site to find a new inside part for the pot. Does anyone know a place to check? « Show Less
577252
If you still have the receipt, just return it for a full refund. My coffee pot rusted on the bottom & Penneys replaced it. The second one also rusted, but this time the warranty had expired so now I'm stuck with an expensive pot that I can't use. It is a piece of junk! If you can get a refund, do it.
577253
Yes the insert is very flimsy.. same thing happened to me... i paid way too much for what i received.. I didnot get any paperwork either..so I took it as a loss.. I know have learned you just need to look up your history to find your order.. click on link and you will find the shipper.. send itr back.. this was made very poorly.. besides the basket falling apart my enamel is chipping off...
353416
Same thing happened to me. No luck with the company. I went to Walmart and bought a camping perc and took the tube out of that, put it in the Paula Deen pot and haven't had a problem
577254
I had the same problem. This item and the 12 and 16 quart pots are just junk. Yes you could probably get items replaced but you will just get junk to replace them. To me it is a health issue. We paid a lot of money for Paula Deen Red Speckled cookware. The pans so far hold up. Back to the coffee pot, if you value your health don't use it. We just put artificial flowers in it. James W.
577255
The only suggestion I have is to contact Paula Deen Enterprises. I think they partner with cooking .com. I'm not sure who manufactures the percolator, but they may be able to help you. Phone is: 866-957-2852. A possible web site is: http://www.pauladeen.com/index.php/pdnew/contact . I hope this helps. Maybe the percolator is from meyer.com?
1164463
Thank you so much. i just put it in car to return. I will read this tonight and see if I can do it. I can't believe a coffee pot instructions are so difficult for me. this morning when it finished, i turned off brew is that right.printer messed up now.thank youbrenda
1202928
110V - Unlike the other guy we do like our coffee roaster. After about 6 months is got caught up and melted quite a few of the internal parts. My husband was going to trash it...however I knew how much I paid and was unwilling to write it off. I contact the service people that were listed on burman coffee, they told me to send it back and they would try to repair...they did. The display is not starting to go out, I'm not happy with that for the fact that it cost $500, and it was 1 yr at christmas. But, again...we love our freshly roasted coffee every morning! JUST DON"T LEAVE IT UNATTENDED! I do believe it could be a fire hazard! 110V - Unlike the other guy we do like our coffee roaster. After about 6 months is got caught up and melted quite a few of the internal parts. My husband was going to trash it...however I knew how much I paid and was unwilling to write it off. I contact the service people that were listed on burman coffee, they told me to send it back and they would try to repair...they did. The display is not starting to go out, I'm not happy with that for the fact that it cost $500, and it was 1 yr at christmas. But, again...we love our freshly roasted coffee every morning! JUST DON"T LEAVE IT... » Read More 110V - Unlike the other guy we do like our coffee roaster. After about 6 months is got caught up and melted quite a few of the internal parts. My husband was going to trash it...however I knew how much I paid and was unwilling to write it off. I contact the service people that were listed on burman coffee, they told me to send it back and they would try to repair...they did. The display is not starting to go out, I'm not happy with that for the fact that it cost $500, and it was 1 yr at christmas. But, again...we love our freshly roasted coffee every morning! JUST DON"T LEAVE IT UNATTENDED! I do believe it could be a fire hazard! « Show Less
577817
Sorry. . The first message didn't send right. I'm not sure why you would get need a new one but yes you can. http://www.cw-usa.com/supplies-coffeepots-home-bunn-btc.html?utm_medium=shoppingengine&utm;_source=googlebase&cvsfa;=3170&cvs;fe=2&cvsfhu;=343730&gclid;=CLD8ja--hrwCFahj7Aodgh8A2gSorry. .. The first message didn't send right. I'm not sure why you would need to but yes you can.
501992
Yes, Mary, you can get a new one. (Mine broke, too, after just a few weeks of use when I accidently tapped it on the side of the sink while washing it. Maddening!) Go to the Zojirushi website (which I warn you is not user-friendly), so you may need to search around a bit. They call it a "Coffee Jug", SKU 8-ECA-P370. Price: $14.50, plus shipping. The link is http://www.zojirushi.com/user/scripts/user/product_list.php?model_id=33. If this link doesn't work, the website has customer service phone numbers. Hope this helps. Colleen Chase
1813393
Yes, My coffee pot is 33 yrs old & still works great. The plugs, however, need to be replaced. I often order a few at a time.
743404
Unfortunately, I don't, and I broke the carafe that came with the pot, & looked for a replacement & it was difficult to find & I think when I did locate one, the carafe was more expensive than buying an entire new coffee maker, so... that's what I did.. I don't know why they make a different carafe for each model, and the height, etc. needs to be perfect or the coffee won't go into the pot, etc. :( It's frustrating!
449065
There are 2 small holes in the bottom of the one I have. I find that this is about perfect for how I brew coffee, the most crucial thing is to have the right grind, it may take a couple try's to perfect it, but I've never had a bad cup of coffee out of this thing
1417277
We had this problem the first time we used it. We had to take everything off and clean out the area where the coffee grinds are supposed to fall into the brew basket. There was so much compacted in there that we had to really dig and then use a can of compressed air (like you use to clean a keyboard) to get all the particles out. It has worked fine ever since the first time. Good luck.
559311
That is what happen to our three coffee makers. If it under a year cuisinart will replace it, over a year we order another one, Sorry but that is the down side of this coffee pot, we love the coffee it makes so we order another one.
1218184
The part inside of the percolator gets dark rust spots around the place where the percolator fits in the hole. So I stopped using it. I waited too long to return, because I didn't use it right away. The rust got so bad I just stop using it.
1962259
Sorry, I bought a spare carafe some years ago after I broke the original washing it. So far so good on the one I received when I purchased another coffee maker. Good luck in finding one.
853629
I know what you mean Michael, we went through two of the Faberware percs and both died the same way -- heating element failure after a few months. Both were under warranty but the hassle of sending them back wasn't worth it. Last week we were in Wal-Mart and on a whim I decided to see what kind of percolators they sold. A nice looking 12-cup unit from GE caught my eye and we decided to buy it since it was less than $50. The build quality looks great, it makes good coffee, and it comes with an _in-store_, 2-year replacement warranty. If it craps out in the next two years, I can bring it in to any WM and they will replace it on the spot. I know what you mean Michael, we went through two of the Faberware percs and both died the same way -- heating element failure after a few months. Both were under warranty but the hassle of sending them back wasn't worth it. Last week we were in Wal-Mart and on a whim I decided to see what kind of percolators they sold. A nice looking 12-cup unit from GE caught my eye and we decided to buy it since it was less than $50. The build quality looks great, it makes good coffee, and it comes with an _in-store_, 2-year replacement warranty. If it craps out in the next two years, I can bring it in... » Read More I know what you mean Michael, we went through two of the Faberware percs and both died the same way -- heating element failure after a few months. Both were under warranty but the hassle of sending them back wasn't worth it. Last week we were in Wal-Mart and on a whim I decided to see what kind of percolators they sold. A nice looking 12-cup unit from GE caught my eye and we decided to buy it since it was less than $50. The build quality looks great, it makes good coffee, and it comes with an _in-store_, 2-year replacement warranty. If it craps out in the next two years, I can bring it in to any WM and they will replace it on the spot. « Show Less
655085
they have a new base now, I just called them about my THIRD one that broke at the base (collar). Mr Coffee has been very good about sending me replacements -- the first time they sent me a whole new machine because they had no replacement decanters in stock. this time they are sending me a new decanter, which the lady told me are new and should solve the problem Here's hoping!! I love my frappe machine!
531029
I had the hardest time replacing mine for the same reason. I finally got smart and called B&D; directly. I told them the problem, that I thought it was a weakness in the top design, the model number of my coffee maker. They sent me a new carafe, no charge, within the week--faster than Amazon might have sent it and no charge to boot! The one I bought from Amazon worked, but obvious it was not specifically designed for my coffee maker, as I had to sort of wiggle it to get it seated properly.
387651
I'm not a 100% certain what your issue is. Are you saying that your device is broken after having run a cycle in vinegar? If so, vinegar is not that acidic and it shouldn't damage the product, so trash it, it's probably defective. No reason to risk a fire. That's a bummer if your machine is busted. I have had mine for a couple months now, and I have never detected a plastic taste. If the taste is the only thing wrong with it, try using a different kind of coffee, or tea. I usually use a breakfast blend from starbucks, or loose leaf earl grey. I have noticed that cheap/generic coffee can make a burnt plastic/popcorn taste when using a hot drip coffee maker. You get all sorts of weird tastes out of generic brand coffee. Hopefully the machine isn't broken, but if it is, upgrade to a better one. This unit makes me uncomfortable due to it's lack of an automatic shut off feature. My OCD (not really) forces me to unplug the thing after every use to make sure that it's turned off, otherwise, I worry that I may have forgotten to turn off the heater element. Turned around a couple times on my way to work because of second guessing myself :-(
1325940
my top is broken too. seems they would make these things last longer. buying the replacement part plus shipping is almost as much as the pot! I have not found the top locally, even thrifting. I love having brewed coffee though.