The floorboard to my top cooking steamer keeps popping out during dish washing. Is this a flaw or is it meant to pop out? Fitting it back in the groove is not so simple,otherwise, really like the steamer. The floorboard to my top cooking steamer keeps popping out during dish washing. Is this a flaw or is it meant to pop out? Fitting it back in the groove is not so simple,otherwise, really like the... » Read More The floorboard to my top cooking steamer keeps popping out during dish washing. Is this a flaw or is it meant to pop out? Fitting it back in the groove is not so simple,otherwise, really like the steamer. « Show Less
1247623
most likely it's thermal shock. That's normal in hard plastics like this. They all do it. The B&D; is esp. notorious since they all fit together very tightly. That's not a bad thing exactly. I've had to nearly glue some of mine in other brands together so they stay put. It's annoying, but it's better then they don't stay together ever.
1247624
I only had my steamer like this one for a short time -- never actually used it because the lid did not fit properly. However, I did "play" with the parts quite a bit trying to get the parts to fit like they should. I think the bottoms of the baskets are designed to be removed. Is it possible that you have them reversed? That the one that doesn't go in easily should be in the other basket, since the baskets are slightly different in size? I'm guessing here, so that's the extent of my suggestion.
667168
Ive had two of these steamers over the past 20 years and I have had the bottom come out a couple times but not consistantly. Ive never had a problem putting them back in and it's never affected the steaming process. I absolutely love this steamer and the only reason I bought a second one was due to a short in the cord caused by an accidental cut. Hope this helps.
300687
There are two areas where the water resides - at the bottom where it is filled and another smaller area that handles water during the steaming process resting right above it. With the steaming process, everything that holds the hot/boiling water is kept rather clean. I do not use any additives in my food as I don't want anything to go down into the water. After the steaming process, the smaller tray can be washed with soap and water (haven't put it in the dishwasher) and the larger one at the bottom can be drained and simply wiped out when cooled. I love this steamer and have a friend who feels the same way....you will not be sorry!!!! There are two areas where the water resides - at the bottom where it is filled and another smaller area that handles water during the steaming process resting right above it. With the steaming process, everything that holds the hot/boiling water is kept rather clean. I do not use any additives in my food as I don't want anything to go down into the water. After the steaming process, the smaller tray can be washed with soap and water (haven't put it in the dishwasher) and the larger one at the bottom can be drained and simply wiped out when cooled. I love this steamer and have a friend who... » Read More There are two areas where the water resides - at the bottom where it is filled and another smaller area that handles water during the steaming process resting right above it. With the steaming process, everything that holds the hot/boiling water is kept rather clean. I do not use any additives in my food as I don't want anything to go down into the water. After the steaming process, the smaller tray can be washed with soap and water (haven't put it in the dishwasher) and the larger one at the bottom can be drained and simply wiped out when cooled. I love this steamer and have a friend who feels the same way....you will not be sorry!!!! « Show Less
2095711
It slides out when the tray is in the lower position, like in the picture. The manufacturer recommends using the top position when cooking pizza, however, and at that setting, the tray does not slide out.
117875
Mine does that too. It hasn't caused any problems though; no splattering or loss of heat. I was considering finding a way to put a gasket on, but it truly does work fine being a bit wobbly.
47756
The lid on my cooker fits on the cooker so that steam does not escape.However, I can move the lid slightly backwards and forwards. The lid always stays over the ceramic bowl. In other words, there is never a gap between the lid and the ceramic bowl for steam to come out of.Maybe this can help you determine whether there is a manufacturing defect.
1066409
be sure to open the vent and cool for a couple of minutes - the food wiil remain hot. The clips on the plate I have are not difficult to open at all - however if steam builds up inside, the pressure could make them difficult to open. If the issue persists, I would contact Sistema and ask for a replacement
788820
I have the pan and I cook on an electric range. The only time I have something stick to the bottom is when it wasn't properly cleaned. The food sticks to food residue left in the pan after washing. If it is properly cleaned, this problem doesn't happen. Also, preheat before adding oil, butter, etc. Fred
1861896
I don't do lots of cooking and mine gets used on an average of a couple times a week. I have never noticed any slipping and sliding and unlike my room mate who is a professional chef I don't have to put a damp paper towel under my Proteak cutting board to keep it in one place like he has to with his composite light weight board. It's a good size board with some real weight to it so it would take a lot of very vigorous activity to get it to move. I'm sure you'll get some input from others too, but I'd say you don't need to worry about your board sliding with this board you are considering. Happy cooking! I don't do lots of cooking and mine gets used on an average of a couple times a week. I have never noticed any slipping and sliding and unlike my room mate who is a professional chef I don't have to put a damp paper towel under my Proteak cutting board to keep it in one place like he has to with his composite light weight board. It's a good size board with some real weight to it so it would take a lot of very vigorous activity to get it to move. I'm sure you'll get some input from others too, but I'd say you don't need to worry about your board sliding with this board you are considering.... » Read More I don't do lots of cooking and mine gets used on an average of a couple times a week. I have never noticed any slipping and sliding and unlike my room mate who is a professional chef I don't have to put a damp paper towel under my Proteak cutting board to keep it in one place like he has to with his composite light weight board. It's a good size board with some real weight to it so it would take a lot of very vigorous activity to get it to move. I'm sure you'll get some input from others too, but I'd say you don't need to worry about your board sliding with this board you are considering. Happy cooking! « Show Less
437617
In my experience of making food weekly for my daughter for 6 months straight, I didn't experience either of the above mentioned issues. I was always sure not to overfill the container during steaming (which I would guess would contribute to melting) and I always washed it promptly and allowed the unit to dry while washing the pieces (which may have helped ward off molding). However, I have no experience with the other product mentioned. I just know I'm very happy with my cuisinartbaby!! :)
817695
Yes, I've had two of these steamer's over the years and the same problem exists - they redesign the unit once in awhile but they do not correct this problem. Best advice: turn the machine upside down, look again at the direction for securing, and gently work it until it goes in the right groove.
1611627
no problem with steam coming out of water pan. Are you setting the heat too high ?Lower the heat, it only has to stay cooking !
1896231
I haven't washed it yet. Maybe ask the company? When I do wash, I'll probably swish in soapy water and let it dry. It twists together and if the dishwasher is very hot, it might warp some.
1537399
my dad placed a dinner plate on it and it fell off. I don't know how he did this. I've never had this problem. Maybe if you place large plates parallel to the drainage channels, it would help. I only use this for the incidental items that I don't want to put in the dishwasher.
269375
T. Mairs,My waffle maker does the same thing and it's not normal I thought it was just my waffle maker but I bought three more and they all do the same thing. I'm really carefull when I close it so Mickey's face comes out right. I gave the other three as Christmas gifts and I told them that the waffle maker might be loose
1989290
I had the same issue. It doesn't really concern me, but I did discover that when washing them in the dishwasher if I use the hot presoak option the interiors come out spotless! I hope this helps.
1808997
That's what I thought too!!! I didn't have any steam coming out when I was using it... So I assumed it was okay! It cooks fabulous. Each time I use it I wash it and then take a couple of drops of oil on s paper towel and wipe it out. Nothing has stuck yet!! Just made split pea and ham soup!!
148678
This is very easy to clean. I believe you're supposed to hand wash the board so it probably wouldn't be a good idea to put it in the dishwasher.