I just bought this and every time I boil water in it and pour it out there is sediment in the water from the inside of the kettle, tried scrubbing bue
1244609
How can you scrub? The top doesn't come off? We have it and don't like that you have to pour water into spout but we haven't had sediment problem.
1244610
never had that problem. their customer service is good, though, so I'd give them a call. i have cleaned the inside with a bottle brush - it works well.
1244611
If you bought this kettle to actually use, you should return it. If you bought it to just look at, you are good. It is beautiful but not functional.
1244612
I've never had this problem. Call Nambe directly - I've had good customer service from them regarding other items.
1244613
I returned this kettle when I realized how difficult it is to fill and clean; pretty, but not a great design.
1244614
Hi kiely1, unfortunately I wouldn't be able to answer your question in any meaningfule way since I returned the kettle because after I received it, I realized I wouldn't be able to clean it properly because the only opening was the pour spout.
1343049
I am not sure but would guess it might be a teflon finish. I know it isn't a problem with me. I do not drain the water out each time I use the tea kettle. We use fresh spring water, and I don't like to throw it out unless it get some sediment in the bottom. There isn't much but occasionally I do rinse it out.
218674
I have had the same problem. We used fine at first and recently I changed it to coarse. It still has a little sediment but seems to be working better.
1810927
I would recommend you pour straight vinegar nt the bottom of the unit and let it sit for 2 hoursThen put some water in the container and see if it turns onDo not empty the vinegar from the bottom let it run through Sort of like when you clean your coffee pot I do not use distiller water but I do regularly use the white vinegar Mine runs like a charm but it will shut down if residue builds up
554529
I am ready to call it quits because as soon as I clean it, and get it filled with clean water, it starts to get a funky sulphur taste and smell again. I have boiled the rocks many times and have now stopped adding them to the bottom layer but now it filters extremely slowly so I do not have a reliable source of clean water to drink. I'm very disappointed with the time cleaning and then re=cleaning. I have only had this system for a little over two months so it is not that dirty. I can't recommend this system although I would like to.....and if it doesn't filter out flouride, what's the point? I am ready to call it quits because as soon as I clean it, and get it filled with clean water, it starts to get a funky sulphur taste and smell again. I have boiled the rocks many times and have now stopped adding them to the bottom layer but now it filters extremely slowly so I do not have a reliable source of clean water to drink. I'm very disappointed with the time cleaning and then re=cleaning. I have only had this system for a little over two months so it is not that dirty. I can't recommend this system although I would like to.....and if it doesn't filter out flouride, what's the point?
1789424
I would call the Company, I have one and it has done really good. I have had mine for about two years and love it. I use it every day, I make all my coffee and tea with the water and that is the only water I drink. I hope you can get it fixed. Wish I could have been more help.
426311
Hi, S. I just looked at mine and it is like that only in the bottom where water has been sitting that didn't evaporate or get poured out completely. Are you making sure it's dry after each use? I suspect it may just be staining from gross minerally stuff in the water, but I'm no scientist.
1866943
We have no problems with the kettle. We don't use the plastic filter that came with it. We simply use the kettle for heating up water that we then pour into a tea pot or a cup. I don't know if that would help you.
920099
I haven't had any problems with any and all the ones I have purchased. I would suggest either contact the vendor or return to Amazon OR heat up some water on the stove and hold it over steam of the boiling water as it may come out easier.... Perhaps. Good luck.
1746385
I have hard water also but do have a softner on my system. So far the inside is shiny and bright as new. Not sure, of course, if it is the softner or the material the kettle is made from.
1189211
You can Google "wpm25 manual " and the owners manual pops up. I use a degreaser called "la's totally awesome" that they sell at 99 cent only stores . Don't use anything hard or it will scratch the plastics. Use a cloth. I just wipe the kettle part out also with a cloth .. That part gets pretty hot when turned on so that should kill germs if that's your main concern. That's what I do but I would check out the manual .
776389
just got mine out of the box and i'm having the same problem. the filter holder is hot, the steamer seems to be working, but water isn't going through. i thought i tamped the grounds too much, so i have now tried with a loose tamp and with no coffee grounds at all. All I get is a horrible noise. I'm very frustrated!
2072009
Maybe it's in the water you're using from the tap. Try using purified water. Mine has never done that and I definitely don't clean it as much as you do.
1618238
Both these things happened to me too but at different times. First the filter disintegrated when trying to wash it like the other commenter's did. I thought about replacing it but just ended up using the kettle without the filter. It was fine for about another year when the switch started to malfunction. So they are separate issues but apparently common problems. It's a good kettle and mine lasted for about 3 1/2 years with the daily use. (I drink a lot of tea every day.) It's good enough that I'm considering getting another Aroma kettle to replace this one now that it has died.
1568214
In continuance to my last answer if it is in the water after it has boiled might be something in your water. Go buy a gal of distilled water boil it and see if there are any flakes in the pot.
1990914
I've thrown my instruction booklet away, but can't for the life of me see putting this in the dishwasher. Warm soapy water with a soft cloth is all you need to clean this kettle. If you have a model with color on the outside, any knicks will show the stainless steel shell underneath. If you don't want to deal with that, I recommend buying one of the plain stainless steel models with no color.
865135
I've had a similar experience. I suspect it has to do with minerals in the water. Assuming it comes from your tap water, it should be safe. If you really think this a problem then you could try using distilled water. I'm not a chemist, but the heating surface appears to be Teflon or something similar. So I typically remove the discoloration with mild soap and water, the sooner after it's cooled enough the better, or with some vinegar. As for safe, I use my regularly and have had no problems.