I just bought this diffuser and am having difficulty just opening the top from the base. It simply won't budge. While i am in the process of contacting Samyo, thought i would post this and see if anyone else had the same experience and resolved it.
1267210
It is a snug fit. With mine I push down a little while turning counter clockwise. It doesn't move but maybe half an inch and then you lift up on it. Love this diffuser!
401038
I gave up on that little side opening, it never worked right & the EO's did not get diffused. I add my EO's directly into the water, just like all my other brands of diffusers & it works just fine
288638
I was concerned about the same thing. After doing some research I realized that the outlet I was using couldn't hold the diffuser up. It is an older outlet and therefore needs to be replaced. IF your diffuser is sagging just the slightest because of its weight, you need to remove it because it is causing a short and can start a fire.
1210000
Did you lift up the little clear door to expose the vent? It should lift up to form a little wedge. If it is still not working it may be defective. I can see mist as it operates on mine. Good luck
498924
I think the "trick" is to first open up the small top opening of the jar lid to make sure a vacuum hasn't formed inside the jar. That worked for me for that one time when it was difficult to open. The lady of the house ran into that problem only once, and no complaints from her after that one incident.
2245594
I haven't had that happen to mine...are you cleaning it regularly? I looked up cleaning diffusers on the computer and found a few easy to follow you tube videos with hot water and citric acid (found in the canning section of most grocery stores).
822534
Having the same trouble with mine just opened the box. It new . Can not stop it from going off with the key or out locked or unlocked or the nike or off . Do I have a dab unit. Had xwna lock before and I did not have this problem.
2084349
I am waiting on response from one daughter, the other says she has not had an issue at all. I have never used the diffuser attachment. I'll update this answer when I hear back from my daughter.
1563237
Don't use a towel or anything underneath the diffuser - there is a fan on the bottom that has to "breathe" if you will. Also, fill to just below the max line. Those were the 2 things that I found fixed that problem.
123169
Hi, Be sure you do not overfill the diffuser. To open hold bottom and twist the top, when putting back together drop on the lid, I look to line the black dots close together , then just twist till the dots are lined up. To turn on hold the time button until the green light comes on, then with each press the time will increase. Light depress lite button to advance through the colors.. Love mine once I figured out how to use it!
1246464
It gets very hot but i make sure there are no flammable objects nearby. I have been using the same diffuser for about 6 months and noticed it was brown inside where there are small flaps. I thought it was some of the liquid burned to the plastic. Then just last week noticed that the small flap is cracked. There are a few small flaps but i removed it from the electricity due to fear of fire. Has anyone elese seen this? Is there a shelf life for the diffuser? Do i need to buy new ones ( i have several in the house). Thanks.
93564
Good morning!I've been using mine for a few months now (every day) and I have not had any issues - phew! :o)I usually buy a new diffuser about once a year and so far this one has been great!
651885
I had the same problem. Here's what I did to fix it. After you fill it up, while the dish is filling, loosen the top cap for a second then tighten it up pretty tight. I think this causes a vacuum and it works like it should. Hope this works for you!
921351
I can't get mine to work. I followed all instructions on how to clean and maintain my diffuser and it won't do anything. I only had mine for a week before it quit working. Big waste of money... i can't find a way to contact the company or customer service. I will never buy this brand again. Good luck fixing your problem, I hope its a easy fix maybe adjusting some of he settings
1077648
I struggled with it too and gave it to my husband. He detached it easily so it isn't the blade; it was me. He thinks he might have pushed it in a little before twisting. Good luck. It really works great when it works!
533292
I'm having a hard time too...the housing is actually cracking and I still haven't gotten them apart :( EDIT: I ended up taking out the two screws on the back of the remote (disassembling the remote in the process) to get it detached. The seam on the remote is getting caught on the seam on the base...maybe a few times detaching and re-attaching will smooth it out.
921293
I also thought that mine was broken ad well after a short amount of time. mine doesn't seem to work if I fill it past the 300 ml line. I would suggest trying filling half. Thats how I get mine to produce the mist.