I ordered the system and poles but they arrived without installation instructions. While I figured I could just "wing" it, I learned I was wrong. Unable to find any help online. Anybody found instructions online? Poles were also sent slightly bent and...
1258671
Hope this helps.... http://swimline.com/swimline/ILP_INSTRUCTIONS/solarl%20reels/52000%20AG%20SOLAR%20REE.pdf
1232051
Yes! In fact it took my husband less than an hour to set up the whole entire thing. My only complaint is the neighbors kid grabbed on to the top of the safety net and fell backwards, which bent the pole. But when I contacted ExacMe, they sent out a new pole and I had it the next day. No charge for the pole, no charge for the shipping.
51418
I had the same question so I contacted the company with my height. The owner responded fast and he was wonderful and these poles are terrific.I think if you place an order, though, they then contact you, but since I was not sure, I went to their website and got the contact information and did it that way.
522928
Okay, so we also had trouble but the second time of putting it together I learned some things. First, I learned that taping the poles together made a huge difference. I put the frame work (the top) together, tape the poles (clear packing tape or white duct tape) to the corner pieces, and THEN added the cloth covering. After each corner had the cover down we then (takes at least 2 people) started adding the long leg poles to each corner. It worked out so much better, and was easier, and everything fit! Good luck!
1892190
I just got mine and am not happy with the set-up. The directions are hard to follow and info on facebook, etc is poor. It seems to be a highly regarded unit and looks to be very well made. I'm pretty sure I will be happy with it in the long run. Cliff
2244907
There are no poles to assemble. It pops up. The only poles it comes with are the ones that anchor it to the ground. Purchased this for my son. He loves it. Hope this helps.
2241568
My unit didn't have any assembly instructions or game rules either. Yes you can do a web search for it, but manufacturer should do some QA on their shipments.
1087352
Yes, it's supposed to come with the pole. I had to send mine back for the very same reason.
57597
I have ordered from here and received total of 3pieces that makes up a pole. Do you have these #of pieces to make up the pole? BTW you have to measure your ceiling height to see if the spec of the pole covers that height or not. If your ceiling is higher than the spec, then you will need to order extra piece to make up the height.
1454335
We found that the 10 green poles were not enough...and flimsy... and had to have something to reinforce them to stay straight. We used rebar driven into the ground and slipped the pole over it (careful not to let the cotter pin holding wire touch the rebar...must be lower...to avoid grounding) as additional support and had to buy plastic conduit to make additional poles. Unit has a 27 inch cord...so you will need an appropriate extension cord if not located directly at a plug. A translation of their 1 page instructions/safety info for the power unit would help as well.....very poorly written, very hard to understand (I have a Master's degree in science and found it very confusing). We found that the 10 green poles were not enough...and flimsy... and had to have something to reinforce them to stay straight. We used rebar driven into the ground and slipped the pole over it (careful not to let the cotter pin holding wire touch the rebar...must be lower...to avoid grounding) as additional support and had to buy plastic conduit to make additional poles. Unit has a 27 inch cord...so you will need an appropriate extension cord if not located directly at a plug. A translation of their 1 page instructions/safety info for the power unit would help as well.....very poorly... » Read More We found that the 10 green poles were not enough...and flimsy... and had to have something to reinforce them to stay straight. We used rebar driven into the ground and slipped the pole over it (careful not to let the cotter pin holding wire touch the rebar...must be lower...to avoid grounding) as additional support and had to buy plastic conduit to make additional poles. Unit has a 27 inch cord...so you will need an appropriate extension cord if not located directly at a plug. A translation of their 1 page instructions/safety info for the power unit would help as well.....very poorly written, very hard to understand (I have a Master's degree in science and found it very confusing). « Show Less
1077446
Oooh, it appears they made a mistake. There should be a part (coupler, I think they call it) that is fixed around the pole in order for the "cone" not to slide down the pole: tehn you fold closed the cone over the coupler--on which it rests and holds. If the coupler (with its screws) was not in the package, you should complain and have the whole thing replaced or have them ship to you the missing part. Good luck!
713779
I purchased the entire system, but only for the extension arm itself. I had an existing and similar in ground system. The previous arm broke and the new arm was better designed and fit the existing system. I refinished the existing pole and used the top plug from the existing system. I still have all three segments of the new system in the box so one or more segments can be shipped to you. If interested, I'm sure we can land on a price with shipping.
1582293
The poles are not included with the brackets, you have to purchase the poles
1187219
Hi Mallory, I would love to help you but I didn't order this for myself. I ordered it for my job, but they are placed in the factory so I haven't even seen the merchandise. But they seemed very happy with the pole. I apologize for not being able to help more. Karen
448707
I haven't had to do it yet but I pulled out the instructions that came with it. Wording is confusing but I followed instructions and then in mine is mounted over an island. I can see the wires and arrows referred to in instructions when I look from the back side of unit. I don't want to take it apart - but if you haven't looked from the back side that might help. If I could figure out how to insert a picture I woukd send that and a picture of the (confusing) manual page. If those might be helpful to you, I'd be happy to email them to you but I'm not sure how to get my email address to you without posting it here.
2098148
We paid to have is assembled befor shipping, the pole is tricky, but works. Good luck
1271452
Hi, to be honest, my husband did help me with setting it up. This is what he has to say..."It's probably all steel. The manufacturer calls it a 'heavy duty' pole -- I think it could have been made more substantial but is probably adequate and reasonable considering all you get for the price." It is still standing up all this time and held up to inclement weather etc. It was heavy but not something I couldn't lift up by myself (I'm petite). It's not easy bendable if that's what you meant. Hope this helps somehow. I do like it a lot but would have even more if there was an extension piece available for it. Hi, to be honest, my husband did help me with setting it up. This is what he has to say..."It's probably all steel. The manufacturer calls it a 'heavy duty' pole -- I think it could have been made more substantial but is probably adequate and reasonable considering all you get for the price." It is still standing up all this time and held up to inclement weather etc. It was heavy but not something I couldn't lift up by myself (I'm petite). It's not easy bendable if that's what you meant. Hope this helps somehow. I do like it a lot but would have even more if there was an extension... » Read More Hi, to be honest, my husband did help me with setting it up. This is what he has to say..."It's probably all steel. The manufacturer calls it a 'heavy duty' pole -- I think it could have been made more substantial but is probably adequate and reasonable considering all you get for the price." It is still standing up all this time and held up to inclement weather etc. It was heavy but not something I couldn't lift up by myself (I'm petite). It's not easy bendable if that's what you meant. Hope this helps somehow. I do like it a lot but would have even more if there was an extension piece available for it. « Show Less