we just received this a week ago and assembled it. The pole seems lose and we are having a hard time screwing it tight enough so that the pole is secure and does not move. Any suggestions?
1253103
How much play though? We can't tighten the Nylock nut all the way. It seems pretty loose.
1253104
The pole does have a little play, but I think that's how it's made. We've had it for a year and have not had any problems.
1253105
Make sure you have the disk/flange underneath the base seated correctly. Once it is seated you should be able to tighten it up and it won't move any more. From time to time we have to tighten ours up after a month or two of play. Hope this helps.
1829605
We also had this issue. I turned it over and drilled a couple of holes in it. Not ideal I know, but it worked for us. :)
584883
Based on how the tip is constructed (basically just glued on), I don't think you'll be able to fix it in a way that will last. If the pole was new and barely used, you might be able to contact the manufacturer and get it replaced. If not fairly new, you might be out of luck.
1166193
I had that problem the first time I tried taking my pole down. I had to end up getting my boyfriend to help me untighten it, it wouldn't budge for me. You may also want to get a better quality tool to untighten it with. I know the one's it comes with are a bit flimsy. Also, be sure you are untightening in the reverse order that you put the pole together. As for the shaking part, are you referring to the top piece that sits flat on the ceiling? Is that what is shaking? If so, before you go tighting it you have to hold that piece up on the ceiling with one hand and then tighten with the other, otherwise is won't go up level and may leave marks on your ceiling. I hope that helps. Happy poling! I had that problem the first time I tried taking my pole down. I had to end up getting my boyfriend to help me untighten it, it wouldn't budge for me. You may also want to get a better quality tool to untighten it with. I know the one's it comes with are a bit flimsy. Also, be sure you are untightening in the reverse order that you put the pole together. As for the shaking part, are you referring to the top piece that sits flat on the ceiling? Is that what is shaking? If so, before you go tighting it you have to hold that piece up on the ceiling with one hand and then tighten with the... » Read More I had that problem the first time I tried taking my pole down. I had to end up getting my boyfriend to help me untighten it, it wouldn't budge for me. You may also want to get a better quality tool to untighten it with. I know the one's it comes with are a bit flimsy. Also, be sure you are untightening in the reverse order that you put the pole together. As for the shaking part, are you referring to the top piece that sits flat on the ceiling? Is that what is shaking? If so, before you go tighting it you have to hold that piece up on the ceiling with one hand and then tighten with the other, otherwise is won't go up level and may leave marks on your ceiling. I hope that helps. Happy poling! « Show Less
1429351
There are two things you made need to check. 1. Is your pole completely level? If you have a level check your pole at a few different points on each side. If it's not straight it won't spin evenly.2. Is it over tensioned? This was my problem. Out of paranoia that it might fall and send me crashing to the ground in some unpleasant fashion I really tensioned it to the ceiling. It was really stable but didn't spin smoothly because it didn't have enough freedom to move. Once I reduced the tension it smoothed right out and was still very stable. Hope this helps.
41242
you have to remove the piece that's screwed on the top of the pole before you can place the box piece on it. You can basically discard it... Then just open the screw as much as possible until the top piece clicks into place and then tighten the screw to secure.
1817943
I had a similar issue and found that it was a result of tightening the posts too much. The cams they used are also of lower quality so many that actually locked into place didn't give you the "click" feeling that would let you know you had it right. I put mine together with full anticipation that it need to be fix within a few weeks, so far (4 months later) it's holding strong to daily use with no indication of loosening.
2071951
I think you may have assembled it wrong by using some of the wrong hardware. When I assembled and tightened to a firm snug level, they adjust perfectly. I would re-evaluate the pieces you have used
1902615
I haven't had that problem, althought mine has come apart several times. I push the part into the upper piece and turn it in the direction shown by the arrow on the lower part to lock it. I'd offer the suggestion to firmly seat the parts together and then twist the two pieces in the direction shown by the arrows. That's all I can offer.
1574830
You may have a defective piece. Ours lined up perfect. I would contact the seller.
1134125
I had the same, waiting for the return email from CS. Mine snapped on the aluminum casing the joins the to black poles. It's a shame because the rest of the product has been solid, if they would have only gone with a thicker gauge on that connector. Going to ty coming up with a custom bind, maybe pvc, for the time being.
2275790
I had the same issue. Eventually the assembly fell apart and I ended up returning it. Sorry couldn't say anything positive here!
2201227
I'm glad to know it's not just me. I ordered a new pole with string and.. I guess the problem is the string. I've been using the same one now for a month. I guess I just didn't expect the string to wear down that quickly and still kind of don't understand what causes it to bunch up once it gets worn down. Little bit of a mystery to this mind. Thanks for responding.
826214
Hi Katie! My husband had the same issue and tried several screwdrivers to screw them in as much as they would go, but he could only get them to screw about half way in. While not ideal, the top part felt very sturdy even with half of the screw in each pole. He covered those screws with the small, circular foam piece for that section and then put the netting over top of that, and it has held up very well to my kids crazy bouncing. I wish the screw holes were a bit bigger so that those screws actually could fit into them. We were afraid to try and drill bigger holes for fear then they would be too wide and the screws would not hold at all. If you do find a good solution, please share!! =)
1446241
Just finished putting the bike together and am having the same problem. The seat is ridiculously loose, it rotates around and flexes up and down as I'm riding. It almost seems like it's intentionally built this way. Have either of you been able to fix this problem since you posted? Or are you just dealing with it? Thanks
914425
Not sure what the issue is. I know we had to follow the path exactly that ours came out of. There were two specific points that had to be connected right for it to work. One was on the spring end and the little s shaped metal piece had to slide in correctly and the other was a clip on the back. Perhaps it is too long? I am not sure what else the issue could be. You might google/you tube to try to make sure it is connected right. Best of Luck
371199
I had the same problem so my son bought stuff at Lowes I think to continue and a tool to tighten. it will loosen and sag with time. we also had to replace the lead since my dog chewed it down to the wire. it rusted and he would tangle himself all up. the new lead is longer but coiled and so far he hasn't managed to chew through it. this is a good run and much cheaper than building you own but does need a little help.