I tried to plug the cooktop but it gives me a scary spark. Why? What should I do? Any customer service available in the Honolulu area?!?
155171
Please call SPT customer support for assistance. The phone number is 800-330-0388 and the office hours are from 8:30 am to 4:30 pm Pacific Time Monday through Friday.
2024215
Charles I just got a response for the manufactuere. you need a flame to heat the wok so. no, electfice stove doesnt not work for the wok unfortunetely hope it works out. Best. Terry
1129377
I saw the same problem, and it refuse to light and all i smelled was gas coming out. Wrapped the gap with tin foil; lights on the first press of the piezo electric starter. If I need a better fuel/air ratio, I will poke a hole in the foil.
428754
If there is absolutely nothing on the panel, the problem may be the 20 amp main fuse. We never had a problem with the fuse, only with the control panel. These panels are extremely sensitive to steam from the cooktop below, however they show the SE error or act in weird fashion if its the control panel. If it is the main fuse, you may also have to replace the door interlock relay. You can check the fuse (unplug the M/W first).
482341
No that's for your oven...I had the same issue with my stove. when I turn it on to the lite position no spark on any burners. I replaced the wiring harness for all four burners and now I have spark.
1032951
I had the same issue. I found it to be dangerous with hot boiling water spilling down the pot and onto the table. I exchanged it for another that did the dame thing which I also sent back for a refund. I found it to be a overpriced piece of junk that was poorly designed. The product should be recalled!
238246
Well, the "E2" is the error code which means your cooktop is overheating. The unit turns off if the electronics inside get too hot to prevent damage to the components inside. Please make sure there is good air flow through the unit. Fissler has a small fan, which sucks air in from the bottom of the unit and discharges through the grill in the back. Usually the air is coming out of its back is pretty warm since it goes over the electronics inside to cool them off. So, if the grill on the bottom of the unit is blocked or the back of the unit is too close to the wall, then the fan can NOT efficiently circulate air through the unit to cool off the electronics inside. As a result, the unit will OVERHEAT and shuts off. Please make sure the bottom grill of your Fissler is clean (no cat/dog hair) and it is at least 10 inches from the back wall. Also, you can prop up the four bottom corners of the unit without blocking the bottom grill for better air flow through the unit. Please remember it is all about the heat inside the unit. That is the reason your Fissler shuts off. I am sure if you make sure the unit is away from the wall and its bottom is clean and/or prop the corners up about one inch or so, it will not overheat. Mine never overheats even when I use temp 430 to saut stuff for 10 minute or so. Please let me if you still have problem with it after making sure of the above. Thanks very much. Scott
945737
Tina I don't know what that would be. I've never had that problem, but I would definitely call the manufacturer and let them know about it. That is really strange. Sorry I couldn't help you. How long have you had the skillet? Can you return it?
1682605
It has not happened to us. Maybe the computer chip is defective. Contact Cuckoo. It is possible to unplug the cooker and wait 10 seconds then plug in and restart. If that does not work then contact cuckoo.
1930791
I use premium fuel. it helps. Don't pull too hard or you will be replacing the cord. I had to replace my cord when mine didn't start and I pulled the cord out of the unit. I have the same problem. I've complained to Earthquake but they didn't seem to care.
316920
I have to agree with Michael...I sent mine back as it was scratched up, looked used and every time I plugged it in the controller smoked (I tried 8-10 times). Was afraid to even give it a whirl, so wouldn't recommend. My suggestion: invest in a 1600 watt portable induction cooktop and use your own clad induction ready cookware. With those you can use them as a slow cooker. It's the solution I finally came up with.I never took the opportunity to measure volume since, as I said, the controller smoked, even after leaving it plugged in for 30+ minutes 8-10 times. It did look to hold 4 qts. to the top, but would advise using only 2-3 qts., just in case it boiled over. I have to agree with Michael...I sent mine back as it was scratched up, looked used and every time I plugged it in the controller smoked (I tried 8-10 times). Was afraid to even give it a whirl, so wouldn't recommend. My suggestion: invest in a 1600 watt portable induction cooktop and use your own clad induction ready cookware. With those you can use them as a slow cooker. It's the solution I finally came up with.I never took the opportunity to measure volume since, as I said, the controller smoked, even after leaving it plugged in for 30+ minutes 8-10 times. It did look to hold... » Read More I have to agree with Michael...I sent mine back as it was scratched up, looked used and every time I plugged it in the controller smoked (I tried 8-10 times). Was afraid to even give it a whirl, so wouldn't recommend. My suggestion: invest in a 1600 watt portable induction cooktop and use your own clad induction ready cookware. With those you can use them as a slow cooker. It's the solution I finally came up with.I never took the opportunity to measure volume since, as I said, the controller smoked, even after leaving it plugged in for 30+ minutes 8-10 times. It did look to hold 4 qts. to the top, but would advise using only 2-3 qts., just in case it boiled over. « Show Less
1849269
I feel HeatBud should be better and I am going to order one and return one of my Lasko Myheats back. I found Myheat's fuse seems to get blowed easier. I have exchanged two of them. The third one I decide to get refund.
1438062
How long have you had it? If you are still inside the return window, that is what I suggest. I had two heating elements go out within about 6 hours of work. Returned it and got a Hakko. No regrets.
1360476
Mine got so hot I'm returning it. The cord was hot and countertop oven was very, very hot. In my opinion, this does pose a safety issue. I wasn't going to wait to see if it caused a fire.
64
Somethings wrong here. We have two of these grills and couldn't be happier. Try using a different plug in to get on a different circuit.
500172
Not sure. I would return and get your money back. My unit and many others caught fire. Just look at the customer picks on the product page to see what can happen.
1864557
I never had that problem. I would contact the customer service dept, or try to send back for a replacement. Once you do start to use this pressure cooker you will absolutely love it!