How do you know if the product is still alive since Amazon does not ship with cold pack &amp; does Amazon store in a refrigerated warehouse prior to shipping?
1139671
We actually sell this product directly out of our New Life Vitamins warehouse. The probiotics are kept refrigerated here until shipping out to customers. When shipped we send them priority mail with an ice pack in the package. We are not exactly sure how Amazon stores their live probiotics but this is our process here at New Life Vitamins.
706562
Hi, I have ordered this product twice so far and it does not ship cold. I refrigerate the package once I get it. The weather has been cool so far when the was recieved but I'm nit sure if ut's shipped differently in warm weather
1809282
Sorry we do not ship with any ice packs. They do not need any refrigeration for short time during shipping. When opened for use or when kept in inventory they should be kept under refrigeration. Thank you House of Nutrition
2210629
If it is fulfilled by Amazon (Prime or free shipping), it is shipped refrigerated directly from Metagenics to Amazon at the beginning of the week so it will reach them quickly and not sit in a hot UPS truck over the weekend. This product sells out very fast, so it doesn't stay in the warehouse very long. I have been using Metagenics products for over 15 years, always with great results. After seeing all the comments about refrigeration, I checked directly with the manufacturer. They do not have to be stored in refrigeration once they arrive unless the room is very hot. They are stable up to 90 degrees F; I can't imagine a working warehouse would be that hot. I don't know if Amazon ships them in a refrigerated carton; I hope this info helps!
386419
Dear Denise,Yes this is stored in a refridgerated space. We ship these types of items priority mail and with an ice pack. Lisa C Nutritional institute
1906236
Who cares, if it is still vacuum sealed it's probably good, in the US they put expiration dates on things that don't even expire, a way to get you to buy new stuff. Tell Amazon to discount it because of the date, honestly, I think you will probably get current stuff. Will let you know when my new pack arrives.
1596209
Um, at isn't something anyone will know. Each Amazon spare house may get different shipments that are different lots with different dates. That said, most products usually have a full hear before expiration, certainly that was the case with mine when I ordered it a few months back.
673121
According to several of the reviews, it is NOT shipped with a cold pack. Bummer.
1636177
Hello, Unfortunately we do not ship items with ice packs. When a manufacturer formulates a probiotic, they are aware that the product will not be able to be refrigerated 100% of the time. The manufacturer knows that products will not be shipped refrigerated, therefore there is a very decent amount of time allowed so that a product can be shipped and still exceed its potency. Please also be assured that this product is stored at our temperature-controlled facility at all times. As long as your product is sealed and not in direct sunlight, its potency and integrity will not be compromised. We also send probiotics continually to third party laboratories in all months, including the hottest ones, to ensure that the product does hold up to the label claims. So far we have ran into no issues concerning the products. We hope this information is helpful! Best in Health, Jessi V.
457577
It arrives to us from the manufacturer Ultradent unrefrigerated. It is stored refrigerated until shipped. It is not shipped by us in a refrigerated box. You will need to store refrigerated when arrives to you. It does not spoil or loose its potency by the way that it is shipped. However, if you aren't going to use it all fairly quickly you will want to refrigerate it.
954079
Hello!In order to maintain the potency of this product, we do require refrigeration once the item is received. However, we do not ship any products in cooled packaging. We have found that the delivery time is not long enough to damage the quality or potency. We hope this information is helpful. Take care. Swanson Health Products
2144669
Mine came today and there was NO ice pack! So it has been in the 80's during shipment 6-18-14..are these worth taking? The bottle just says: Storage: refrigerate and keep tightly closed. My storage will be refrigerated but what about the storage before me? I will take these and see if these help. But for the price, if they were hurt by the previous lack of care for the probiotics, not a good purchase. And I will not purchase again and never know if they would have been good after all!
325848
It is recommended by the manufacturer. If you order the item as a "fulfilled by Amazon" unfortunately the item will not be refrigerated while in-transit.
1355401
Hello, We apologize for any inconvenience but we don't currently offer cold pack service. We are able to assure you that the shipping time is not long enough to have a significant impact on the quality of the products. We test our products throughout their shelf life to ensure that they meet the label claims. We ship our products to Arizona to be tested for potency and purity by independent third party labs and the potency is still meeting label claims despite shipment in high temperatures. Since these samples are not refrigerated during shipment, our testing tells us that our supplements withstand heat during shipment without damage to potency. Air is the enemy of potency of products, not heat from sitting in a delivery truck. We ship supplements all over the world to hotter destinations than Florida without concern, as do our competitors. Supplements are shipped via ground in trucks without temperature controls nationwide to local health food stores as well. We hope this information is helpful! If there is anything else we can assist you with, please let us know. Thank you! -Anna H.
1188543
Ice packs are not included when your order is fulfilled by Amazon and are included when fulfilled by merchants listing offers to ship with ice and the buyer sees clearly the ice pack is included when making their purchase. More importantly, however than the question as to whether the product comes with an ice pack or not is the question regarding necessity of an ice pack. It's significant to note that while many buyers of Klaire Labs probiotics insist these products require refrigeration to ship, the manufacturer does not. The manufacturer reports in their summer 2011 update on probiotics; "At Klaire Labs, we conduct real-time stability studies on all our probiotic products to assess their long-term viability at both refrigerated and room temperatures. Data we've obtained from independent laboratory tests indicate our products maintain a relatively high degree of stability at room temperature for up to five months and then gradually begin to lose potency (see graph below). This suggests that while our probiotics require refrigeration to maintain viability over time, they do not quickly die off at room temperatures. Products may be taken out of the refrigerator for weeks or even months without a significant loss of viable organisms. Products shipped to customers with cold packs also retain excellent viability even if the cold packs are thawed and the product no longer feels cold to the touch at the time of arrival. To further ensure the potency of our products, we routinely formulate with "overages" so that even small losses of activity that may occur during shipping, handling, and storage are insignificant."
1344760
I am not from amazon, but wanted to let you know they are not shipped cold (no ice packs in package with bottle). Hope this is somewhat helpful.
84046
It's in brown paper in a box which is fine in the winter. It doesn't have to be refrigerated, it's just a good idea. This company guarantees the bacteria are alive by the exp. on the bottle, not the day it leaves manufacture.