I was given this mirror for Christmas. The lighting lasted for only 1 week. I cannot get it to work. Any suggestions? It's brand new.
1254531
Good luck, My on/off switch broke after a year. It now sits with the hopes I can find a replacement part. Please help me. It was a good accessory that is not being used.
1206562
If the mirror is new and looks that way when you got it, make sure you peal off the protective film that covers the mirror when it's shipped. If you've been using it a while and it has gotten scratched, then I'd be inclined to try some plastic polish to restore the finish.
1994414
I have the same question. Looks like the lights are gone with out notice. In fact I thought it's not working since there to light, but looks OK afterwards. What is disturbing is that as an owner of old model I was not aware of the missing lights...
203179
When I received mine one of the light fixtures wasn't working properly. I called ePhoto and they sent me a new one the very next day. You may want to call them for that part you need. I am very happy with my ePhoto purchase and their service.
1569045
For some reason the connections shake loose in shipping inside the light. You could try making sure they're all connected properly. UNPLUG the light, remove the 4 screws and just wiggle all the connectors to make sure they're tight. Replace the cover and try it again. I did this on the 2nd one (same problem) and it fixed it! Good Luck!!!
1934684
I never kept the product because mine came broke on delivery. How ever Halogen lights can get warm and go off but not every 10 minutes, something is wrong with your light to make it over heat that quickly. Did you put a higher walt bulb in it by any chance? That might account for the problem otherwise you got a defected one contact them. Hope this helped Good Luck Shari
1204243
The light isn't worth owning. Mine never did work from brand new and Amazon would not take it back. I contacted my credit card holder and told them that I had shipped the light back and they forced amazon to credit my account.
1578639
I've tried everything in the world to reset the light. I've used a paper clip, a toothpick, the tip of a mechanical pencil, whatever would fit in that hole, and it just won't reset. The pre-filter and permanent filter have been cleaned. The company says I can return it at my own expense and get a new one in 2-4 weeks.
1642644
I have experienced similar issues with my brand new light. These things are poorly made and do not function well at all. I would not recommend this product to anyone. I consider it a waste of money.
1549805
i hope that you might have just got a lemon. I have had mine on over a year now and it works really great...enough where i was just thinking that for how bright and area it covers i am going to get another. So i contact the manufacturer and let them know see if they can either help you or replace it. I take it you did get it to work so you did turn it on with key given to do just that...and in area where you get sun fairly often right? Even in winter it works all night and live in area where snows and gets mainly only afternoon light...about 4 or 5 hours. Hope this helps you....i am sorry it is not working. hope they replace it, or figure out what is wrong. good luck i hope that you might have just got a lemon. I have had mine on over a year now and it works really great...enough where i was just thinking that for how bright and area it covers i am going to get another. So i contact the manufacturer and let them know see if they can either help you or replace it. I take it you did get it to work so you did turn it on with key given to do just that...and in area where you get sun fairly often right? Even in winter it works all night and live in area where snows and gets mainly only afternoon light...about 4 or 5 hours. Hope this helps... » Read More i hope that you might have just got a lemon. I have had mine on over a year now and it works really great...enough where i was just thinking that for how bright and area it covers i am going to get another. So i contact the manufacturer and let them know see if they can either help you or replace it. I take it you did get it to work so you did turn it on with key given to do just that...and in area where you get sun fairly often right? Even in winter it works all night and live in area where snows and gets mainly only afternoon light...about 4 or 5 hours. Hope this helps you....i am sorry it is not working. hope they replace it, or figure out what is wrong. good luck « Show Less
2175479
Turn the bezel around the bulb. This may take a try or two until you get the feel for it. If that doesn't work, there's a battery or bulb problem. I love the flashlight!
1370449
This mirror has no lighting. I have mine in a well lit area and it works great.
335994
It could be that one of the mirrors has failed. This would be unusual. Contact Samsung and have them check it out
487229
I would contact customer service. The one I bought was fine so I really have not had this particular issue. However many have told mr their customer service is outstading at Amazon. The chandelier is beautiful once you get yours up you will be happy, so don't give up on this one. Perhaps you can get a replacement even. Hope you get this resolved soon and enjoy your light.
102008
Maybe you have a defective lamp ...we did not have any issues and it still functions perfectly after a year. Call Amazon and they will issue a return form....best of luck with the replacement! Follow the instructions and you should be happy with the lamp!!
142774
My mirror doesn't get hot at all, sounds like your should return and ask for a new. Ours is used daily with no problems.
1634317
I'd do this: Buy a replacement battery and try it to see if it works. Eventually you'll need an extra battery anyhow. If it doesn't work, return the light. If it does work, keep it. The time spent returning the item over just a bad battery probably isn't worth the time and effort.