I just got mine and there are two defective spots in the coating on the edge (not on contact side). Should I exchange it or not be concerned?
1277698
Gee, I don't know, never had that happen. It's made of cast iron..... and the mfg co (Lodge) coats their ironware with an oil and bakes it on. You might want to check with Lodge (online maybe) and see what they tell you. Send them a photo of the edge you are concerned about, maybe.
1277699
if it looks like the coats is flaking or peeling just a little bit it's nothing to be concerned about, especially on the non contact side. If you want to do something, it can be easily fixed by doing a couple rounds of seasoning. Look online, there are plenty of guides and different (and sometimes opposing) opinion. I recommend getting flax seed oil, lightly coating the whole piece, and putting it in a 450 degree oven for one hour, then let it cool in the oven for a few hours. Repeat as many times as you like. This will also help with the non-stick properties on the contact side.
541769
I can't tell u why this is happening. I am having an issue with mines as well. The touchscreen on the corners no longer function.I have considered taking it to a Best Buy for inspection. Not happy with this purchase. I no longer use it.
2232866
If you have the sales receipt, and it is within the warranty period, try to exchange it. It could be defective.
814431
Thanks for your question. I'm sorry to hear your Magical Butter 2 wasn't in perfect condition when you received it. You can return it or request a replacement at our Online Returns Center here:
2280516
Mine had bubbles on the bottom also and I notified Amazon and they sent me a replacement and a pre-paid label to return the bad one. Second one is fine.
1598132
As a natural stone there maybe chips or other imperfections. If it is on the edge of the stone it may have been damaged during shipping. If it is on the edge or really noticeable I would return it and as for replacement. Hope that helps you.
1582841
I think return it. I have had mine along time and it has thankfully never had such or any problems. I can't helpSorry
1785863
Robert, are you talking about the area that is silver (the sharpened area)? Because I looked at mine closely just now and what I didn't notice when I first got it was that on mine the silver part seems to have a clear coating on it. I'm not sure of what, but it seems like tiny bubbles or debris in the clear coating. The black metal part of mine has one or two tiny pits but thats about it. Maybe contact the seller and swap it out?
1859299
I would return it and ask for a replacement. We have NEVER had ours peel. Sounds like a minor defect. Best of Luck.
560251
There's nothing defective about your unit check the second comment for contacts. I own several of these and the internal component isnt lined up correctly. Best of Luck. Stick with it. The reward is worth the trouble.
317242
Mine got a vertical and horizontal lines at the center of the display and I suspected that the damage is from shipping since Amazon did not double box it. Anyways, just get onto your amazon account and ask for replacement then amazon will ship you a new one. My replacement is double boxed and came in within two days.
1062446
I have a similar problem.. but it's not in the red portion. Mine looks like it's separating from the black edge that meets the screen edge at the bottom portion of the bezel. Amazon is sending out a replacement as we speak but I hope this isn't going to be in the replacement as well.
2261146
I've had no issues with mine. It's the 2nd one I've had. Other lasted 6 years. If you notice this - I would send it back and ask for a new one. I am sure they will exchange it. Hope this helps!
921329
Might have a bad one mine is beautiful so I would return it for a new one see if it's the problem. What's good for one person might not be good for the other. Good luck to you.
863181
Mine doesn't have any play in it. Maybe there is some type of defect? It might be worth it to do an exchange on it....after you hear from other purchasers to see if any others have the same problem. Sorry I could be of more help!
2005593
Because the filter is such an important part and the top was really scuffed up, I decided to get a replacement from Amazon. For future reference, the replacement had no scratches of any kind, but I do smell a little grease. So I am guessing the latter is normal. Now that I think about it, the first one was probably new, but like I said not worth taking a chance for me. Thanks for all of the answers, they were helpful.
680415
Amazon will still exchange the item if it's defective. They'll just send you a new unit and tell you to safely dispose of the old one. I know this for a fact, because I just went through this.