hi，before i buy this，today i receive the package，and when i press the button，and listen to beep，why the light not working and open
418209
you should press the button for a few seconds or you could check the battery if can work.
1244468
you hold down the button til it beeps and then press it again. the light on mine comes on
1244469
Make sure it's facing down. It has an auto shut off if your are looking Down at the wand at the bulb. Good luck
989354
For me, the beep tells me the device is working. If I did not hear that noise, I would probably wonder if it is working,.at all.
1411190
mine has never worked either and i bought it on here also. defect maybe? i haven't had time to deal with it so it was a loss in terms of money for me :(
1654173
I would send it back. I have had mine for some time and have had no issues with mine. Sounds like a bad light sensor. Good luck.
2275415
I have installed the device, works well. Now I need to purchase a package. the web site will not let me in, I have called the numbers left a message no response yet. Can any one advise me on what to do from here??
1878468
I just disabled the beeper by cutting the trace line on the board leading into it. Charger seems to be working correctly after this mod - ready to go into my car. I was surprised to find a red LED on-board near USB port that lights up when there is a device present and charging. Unfortunately there doesn't seem to be a good way to make this light visible as it would be covered by the phone... Perhaps some kind of optical fiber or plastic to route the light to the side of the device or may be unsolder the LED from the board and replace with a larger one on the side of the pad - probably a project for another day I just disabled the beeper by cutting the trace line on the board leading into it. Charger seems to be working correctly after this mod - ready to go into my car. I was surprised to find a red LED on-board near USB port that lights up when there is a device present and charging. Unfortunately there doesn't seem to be a good way to make this light visible as it would be covered by the phone... Perhaps some kind of optical fiber or plastic to route the light to the side of the device or may be unsolder the LED from the board and replace with a larger one on the side of the pad - probably a... » Read More I just disabled the beeper by cutting the trace line on the board leading into it. Charger seems to be working correctly after this mod - ready to go into my car. I was surprised to find a red LED on-board near USB port that lights up when there is a device present and charging. Unfortunately there doesn't seem to be a good way to make this light visible as it would be covered by the phone... Perhaps some kind of optical fiber or plastic to route the light to the side of the device or may be unsolder the LED from the board and replace with a larger one on the side of the pad - probably a project for another day « Show Less
2117188
yes it happened to me too. try press it longer and make sureur finger cover the light �
1310681
Im sorry... No suggestions... That sadly is exactly what happened with me. I just threw it away after about a week of it not turning on showing any motion with the lights. Maybe flip the black switch on the bottom and it may work.
1049308
I have been having the same problem regarding the blue light red light issue I was getting ready to call amazon.com: if you can find out anything let me know thank you
1236977
The light button on my unit doesn't "beep" at all. The button that operates the timer for the mist beeps. I know this sounds like a silly question, but are you sure you are pressing the right button? There are two right next to each other on mine and the one on the left is for the light.
712815
The little Biitch works good for me . Not a single beep . Sorry to hear that cause I love mine
66289
I just opened the box right now... No button inside.. i bought last year but it didn´t work..
9876
When you turn the unit on the lights come on then it beeps once to tell you it's ready. Additionally your device that's sending the sound signal will also so tell you it has connected. It works very well,I use it everyday,not a problem. I have a HTC one and and IPAD that connect flawlesly
1032900
Push the reset pin. It's a little hole and the light comes with a little pin that fits it. It was charged when I received mine. Maybe you need to charge it up first if it doesn't work.
1422014
I just got mine too but I did not do anything to it...just switch it on and it works fine...I think u should contact the company to exchange a new one for you.
419859
My brand new one doesn't seem to beep at all, and the instruction book only says that it will "flash", meaning tiny black things blink on and off, that can barely be seen. I'm very puzzled by this, as previous reviewers said that it beeped. I suppose they changed the model. I note that Amazon's product information only says it gives you "alerts". I assumed that meant audible, but it doesn't actually say so. I hope someone can shed some light on this!
2278963
I thought the same thing but i realized there was a blue sticker over the light. Try taking the sticker off and it should work