Could you please inform me where the water line is on the unit? Looking at it from the point of view when I change water weekly and height of my tank. Thanks for your time.
1261972
It's fully submersible so there's no waterline. Just unplug before water changes. I have mine installed horizontal near the bottom, opposite side with a bubble wand underneath and it provides great warm water circulation and elimates the need to unplug unless doing a massive water change.
1261973
Yes, there is a water line, if you see the back of the heater there is one. It is few MM below the top plastic part.Also this is submersible, but if they put the water line means you can keep it vertical too.
2219645
Hmm I think that's odd and it makes me think your unit is leaking. I personally would replace it. I don't think you can add water...
481897
It is cold/cool water. You could think of borrowing the water before it goes into the tank. Most homes have only cold/cool water hooked up to their toilets.
1475630
Point the pump at the glass, not down and that should help. .. I have 2 on my 29 biocube and have no issues.. A 240 is not enough in a 20 gallon if used alone so I would at least pick up another 240 for the opposite side .. Do you have enough rock or is the flow getting obstructed down ? Mine are placed mid level in tank and again are pointed at side glass
1238036
Say goodbye. I think I fixed ours once, something to do with a thermostat or something and it died again soon thereafter. Dispose of it responsibly and head to Costco for another cooler. We found one that we can still use the Greenway filter system with, so it's the best of both worlds. A reliable cooler and we can filter our own tap water. Hope that helps.
1325672
I am on well water and my UN t is operating fine. However, I run the unit until it turns itself off..so water is not sitting in unit. I would recommend you empty the reservoir when not in use.
1494551
Mine wasn't seated good and was letting a small amount of water leak into the bowl. Once it's gets low on the float you hear the tank filling back up. That's the only way I would think of it alarming you.
1849584
You should not have water around the unit. It could be you are positioning the mist into the indentation in the top that is then overflowing. Other than that I would say your unit is malfunctioning. Good luck.
579900
have you had better luck with your filter? Just received mine, have hooked it up but can't get suction. Have primed it, filled the tank first, as mentioned in another post. Have not shortened the length of the tubing as yet. Any advice?
153542
sounds like there might be some kind of obstruction. Not real sure, I never had any problems with mine. Is the tank sitting on the base properly? I use either R/O or distilled water
433305
Hi - Like you, I really like this unit. My I suggest contacting the mfg. If anyone can help it should be them. Best of luck!
1572114
I have the same problem. There is a design flaw, get a sharp pointed knife or something and move the drain hole line inside the water resorvoir. The water is not draining into the lower part. I am going to ask to get mine replaced. I see at least one other person has had the same problem
1139169
I took a piece of filter sponge and cut to fit for in front of the outflow. I was able to put it under the lip of the top cover and close it over the sponge. It really cut down on the flow. The filter also comes with a plastic curved piece that goes over the top to lessen the water flow. Also, the higher you have the water in the tank, the less the current. What size tank do you have?
1425395
Sounds like a short somewhere, mine has worked fine, the only problem I have had is it leaks water al over, have to get some auqarium sealent and use it and see if that would work, Good luck, hope you can send it back and have them replace it.
1935732
Good luck! My tank leaked on mine and I was unable to find just the tank. This is reportedly a problem with this model. My faucet was ok, just the tank....would have purchased something else, but due to no clearance on the splashback am stuck with this model. If you find where you can buy just the tank, I would appreciate your sharing, since the lifespan is only about 3 years from what I have read. Sorry I couldn't be more helpful.
1845602
I _think_ my second unit had water drops in the tank when it arrived. Both units that I have bought (both of which are operating fine and I love) came from the Amazon Warehouse rather than Amazon itself, and were out of their factory packaging, so I expected some abnormality and didn't think much about it.
663929
A friend of mine had an issue with the nozzle at the back of the tank breaking off. Is your unit leaking water? If so, look at the nozzle that plugs into the back of your tank. It may be cracked or broken. Hope this helps.