Pinzon Penguin wine opener also stuck closed: I think one should be able to return the product, but where is there real address, and not a vendor?
1248008
My Pinzon got stuck in the closed position too. Placing it over an uncorked bottle and working the handle up and down immediatley fixed mine. You should also know that the original Penguin lasts (almost forever). Now that the mystery complany Pinzon has taken over, they are made to fail, especially if you use them often to open the plastic (composite) corked bottles. I took one of each apart and the downgrades by Pinzon (plastic interior parts) are a real disappointment. They last a while, but nothing like the original Penquin.
1720086
I wish I could help u. This was a gift. I can try to contact couple who received it
286152
i'm having trouble opening it as well. Please let me know how you end up opening it. Thanks!
2122659
Since B&D; makes the opener I would contact them directly. I'm not familiar with the repair parts or process.
114727
Did you get in touch with your vendor? Such a bummer huh? I am pretty sure it was a mistake and, hopefully they will send it to you soon.I bought a second one but I haven't opened it yet. Your post makes my wonder.
93077
I sent the pkg out of town...didn't open...under picture press "BOSE " go to "CONTACT THIS SELLER" They will help you...sorry!
976164
I had the same problem with my Waring opener shortly after purchasing it, and never was able to get the cork out. I finally had to trash the opener and purchase an Oster cordless wine opener. I have never had any problems with the Oster!
751941
I would contact them they have always been good.If they will not take it back because it has been opened ask if they will give you a discount on a different order.
1976863
Had the same issue. I emailed Pinhead. If you have the locking nut off the bike and you can see the back of it, there are a series of shapes that you can give them and they'll be able to let you know your keycode so you can order a key. People here and in other reviews have said that Pinhead is not responsive but I have found that not to be true. They were very responsive to my requests for products/help and I thought their customer service was top rate. I'd have no hesitation to buy from them again and again. Good luck - this is easy to resolve.
457032
We purchased 5 of these bottles this year and loved it......until our little plastic latch broke too. Now I have three useless bottles. See the answer below that suggests we call their Customer Service at 1-800-831-9242. Other Amazon "answerers" indicated they also had trouble getting any kind of email response as we did. So I guess we have to call.
531604
The spiral in mine broke off and remained in the cork in the bottle. LOL I took it back to the store and the gave me a new one. I don't think the part is replaceable. This new one works fine but it also lies about how many bottles it will open. It will never open 30 bottles....probably more like 8-12. If you buy a new one I would suggest a different brand. Buy it from a store rather than online so you can get a replacement right away.
1564088
Stella,There is no contact information on the empty bottle I have left. There is also no information on manufacturer other than a website.I did try the website, only to get this weird page stating the domain has expired and the site was created by someone who used a godaddy.com account.I won't order this again. Did nothing for me and who knows what I was really taking since there is no way to contact the maker.Scary !
124546
I have it put away, I'd have to look. is the lock the red button? I'll check it out when I return this PM Albert
1452229
Geezzz, I now have a "Hamilton Beach" thing, (for that) so I don't know what ever happened to it. (?) I seem to think it wasn't working well enough to open cans, but Im not sure; sorry:(
907406
I don't know. You probably should contact Topeak website. Also, you can leave a bad review: often it forces the seller to get back to you and offer you a fix.
274106
I had the same issue with a different model. I forced it open slightly manually once and it was ok. I know it sounds crude. But it worked in the past.
362458
If you have the carton there should be a customer service email or phone on it. try that.