The 2 across link poles holding the vertical stands each are missing the plastic "T' connector. How can i get the missing parts?
1239294
Good luck. This is made in China. May I suggest that you return it through Amazon for an exchange or refund.
1239295
Hi Rosalinda, Somehow it seems that we had problems finding these parts, but we did finally find them.I would suggest you check the name of the company via E-Mail, and call them asking your searchcollection directly to them. . Hope you kept the box it was packaged it.Renee
320946
If it's missing a pole, let the manufacturer or seller know. It will be replaced promptly.
1538494
mine came with 0- instructions I don't know how the poles should go together
2141412
I would go to the mfg. site. Mine has not broken it is just a pain to clamp when set vertically.
1540203
I think you should call the manufacturer or take the other one to an hardware store to see if by any chance you'll be able to find it... Good luck.
784151
There is a power supply unit that ships with it. Contact the manufacturer, TP-link to obtain a new one.
1857237
Mine was missing parts also, you can go on the manufactory website and request the part. A parts list should of came in the package. It took about a week for mine to come in
1146785
Well you can get a replacement end at Radio Shack and fix it. It's just two wire connections to the coax port.
1559872
The silver adapter on the 8ft stands is the universal top. if you have any issues or concerns, please call us at 1-800-495-8148. We appreciate your inquiry. Regards, Alex G
683453
Each of the 4 connecting tunnel pieces should have an end piece. You'll have to either send the entire item back for a replacement, or see if you can get the one piece sent to you.
1786510
My stand came with metal S connectors that loop through the thick loop at each end of the hammock and then through a hole on the stand. I think you can pick them up at hardware stores easily
37392
Sorry Tidda, but I am just a customer like you and just provided a review for the product. You will have to contact the manufacturer or distributor of the product to obtain the part you are missing. I do not have that contact information.
292961
I do not have replacement parts. However you can use Electrical EMT Conduit with slight modification to fix bent or missing poles.
394739
Replacements parts including the stand should be available from TCL Support. Call 877-300-8837 for more information.
66228
I would call the company and ask for extra replacement parts. We have two of these for our mono poles and find them to be excellent.
1787796
Try x-pole.com... but use the extensions for the original x-pole not the one with the x joint. That is where I got mine.
1345921
I may have one for you as I looked to replace damaged connectors ... couldn't locate any .... so bought a new 10 x 20 last year.... Poles have a length and Diameter and a Letter code .... so be specific and I'll see if I have a spare for you .... Tom Drew