Am I suppose to put both balls in at once? I put one ball in to test it out and had a hard time getting it out.
1241140
yes, if you had a hard time getting them out you might not need to use the balls at all
1567517
I feel your pain. I had to take mine apart twice. The smooth part of the smaller tube slides into the bigger tube. If you look at the grooved / notched end of the smaller tube, the edge is cut out like a bowl, so the ball sits in it more securely. The small tube fits very snugly into the big tube, so that when you set the height for your batter, the small tube doesn't slip down when they hit it. Good luck.
1885173
I had no problem with mine. The two parts are nested together but there's a hole in the base of each, so using these holes I gripped the base of one with my left hand and used my right hand to grip the base of the other and pulled. I could feel some resistance but they slipped apart fairly easily and I was good to go!
1850828
Yes, you have to give it a little push down in order to get the balls into the ball port
434668
What we ended up doing is taking a very big flat-bladed screwdriver and wedging it in between one side of the hex bolt and the metal of the bottom bar. We then used a great big wrench to turn the ball to tighten it. (So we turned the ball and held the nut in place as opposed to holding the ball still and turning the nut). Doing it this way did mar the rubbery covering of the unit a little, but it also got the job done.
1685243
while holding the container on two opposing sides from the bottom, use your other hand on 2 remaining sides to lift off. If not successful, rotate the cube, i have found it easier to cup the cube in my left hand while lifting off with the right. luckily on this version it appears the bottom is obvious with plastic pieces that prop up the ball. hope this helps
379307
Yes! There are 2 open sides and 2 closed in sides!! Hope this helps!! Just make sure you buy additional balls if you get this!!
690673
If you're having trouble, definitely do it one at a time and use both sets of index fingers and thumbs to squeeze it. Pinch it, but not all the way, then roll it and squeeze tightly, and make sure it's compressed along the whole length. The most important end is the one you're inserting into the ear. Make sure that is what you release last. Getting it to go in the ear can be hard and may take practice. You don't want it in so far it's causing discomfort, but not so far out that it comes out during sleep or doesn't block enough noise. They last me about 2 weeks of nightly use.
2014218
I think you have to twist and pull at the same time. I can't remember which way you are supposed to twist, so try both ways. If it doesn't move after that I think yours is defective. Mine adjusted without any trouble.
590016
i tipped it upside down and gave it a good shake, the ball didnt come loose. you have to push pretty hard from the bottom to make the ball come out.
2271225
Your ball is underinflated. If I remember correctly you should inflate until ball is 22 inches in diameter.At that size your problem will be solved.Reread instructions.
114682
Can't imagine it came loose but can't be sure. If memory serves, when I received mine, the white plastic plug was already inserted in the deflated ball. Those things don't generally just slip in and out regardless of whether the ball is (in)/(de)flated, so if its obviously not there, recommend either contacting the ball manufacturer or returning to Amazon if still an option. Manufacturer will probably send you one free faster than dealing with Amazon, but who knows. Plug is over an inch long so if its not obvious where its at, then they probably just shorted you. Hope this helps. Good luck.
811806
Agreed. Make sure the ball is out of the locking space. If that doesn't work, it could be faulty. I received one that didn't latch properly and the seller promptly sent me a new one.
132573
I only tried a single ball. and I soaked it for a really long time in wAter and i guess I let it soak and it actually shrank
408225
It sounds like you received a defective ball. The distributor (Plasmart) will replace it - they are good to work with. You can contact them through the website at perplexus.net and explain what happened.
2141985
It's supposed to just be pushed or pulled on any surface. They balls should pop as soon as it's moved along the floor. Maybe you have a defective one?
451399
I can't get mine out either. I will try what you said and see if I can get it out. Thanks!