Did your product come broken and spilled everywhere? I really hope this is only a small majority...
1279894
yes. it exploded in bag blk everywhere. eather from heat or being crushed by travel
1279895
No, but the seller lied when they said it's water proof! My eyes water all the time and it causes my eye liner to run bad under my eyes.
1279896
No it wasn't broken per say but the top of it were the pencil liner is won't stay on.
1279897
I hope it is also, the price for all them was so good I didn't complain or return. I actually am glad I didn't as I do like the product.
1062686
Ours came intact. It's really nice. Maybe it was just an accident during shipping? Send it back and have them send another I'm sure it will be fine.
595397
Vendor I bought from placed tape on the top cap to prevent spillage, so you just purchased from inexperienced or bad seller. Contact them to complain or ask for refund
1234212
no that's not normal, but I've had that happen with other brands. it's possible the powder package wasn't sealed good. I would believe the product would be fine to use unless the outer box was damaged.
399934
Mine showed up shattered too, I called Amazon customer service and they sent me a replacement right away, didn't ask for the broken ones to be returned either
1898208
Hello, my screen actually cracked..yup, broken. My fault though, packed it carelessly..
781170
I haven't had this problem so far. Probably yours has dried out. Sorry about that. Have you tried to contact Fallene?
1280509
Hi again everyone, We had a total combination of several pieces of really bad luck all at the same time. It started with an unexpected spike in demand, which we would have been able to handle had the most recent shipment be sent out on time, however because of a clerical error with the shipper it was delayed by nearly two months. (Order planning for the crystals needs to happen well over two months before the product actually reaches the shelves at Amazon). That put us behind, and then on top of that the container somehow got ripped open in transit. We've just had everything transferred over to a new container and anticipate having them back in stock at Amazon around the 24th. You can follow updated progress at our Forever Litter Trays Facebook page, as I update there regularly. (And you can see a photo of the container if interested). Short term as someone else mentioned your best alternative is Fresh Step (although it has a fragrance). This and other tips can also be found at my website. I apologize once again for all this mess..........we're doing our best to get this all back on track as soon as possible. Rick
282405
Yes, mine arrived broken. I reported it on the amazon site, and they gave me a postage form to print out so I could send it back. They pay the postage.
1230331
I've never had this happen. I think your container is defective. I would return it.
1653718
good morning my friend, well i'm having problem because they sold me an item and it came damage. i'm waiting for a new one but it hasn't arrived here yet. i have almost 2 months waiting.
1234344
I'd get it...I am one of the reviewers that had one shatter, but I think it is rare! I have many pieces of Pyrex with no other issues, and I have also purchased another replacement, and have had no problems...Buy, use, enjoy!
555665
Mine came broken as well. Was not packaged properly. The company sent me a new unbroken one promptly.
1720344
I bought it and it wasn't sealed either, in fact the plastic it came wrapped in was a little wet. I was very suspicious and came back to this detail page specifically to check on this. Glad to see this is the first FAQ item! But yeah seems like there's no need to worry.
1689594
I ordered from Thomas Pottery as well, a lot of items were broken, & we sent all of them back. We will not do business with companies that do business this way.
42014
I just made the mistake of picking up "polish" rather than "cleaner". My floor is ruined. Fortunately, I had only done a section of floor. I am reading now what to do about it. Can't believe how many "mad" people there are who already ruined their floors---never again. Once they are fixed- think I will try the ammonia/water mix. Wish me luck-- Goodbye Bona!!!!!
1121019
Your doing better than I did. Mine never arrived, said damaged in shipment. I did get a refund thru A-Z guarantee but will stay clear of these folks.