the top of the first bottle I bought chipped off and I don't know how it happened. Is there a way to get a replacement bottle?
1250421
Hello Pamela, please contact amazon customer service. They will be happy to help you with this issue.
24232
Mine did the same thing. I tried to submit a warranty claim and was told this is not covered. They did however send me a one time courtesy replacement water bottle. The replacement arrived with the cap already broken. They do sell replacement parts, including caps on their website, but they are pretty pricy compared to the price of a whole new bottle. Good luck!
1649961
Yes, there most definitely should be a seal around the cap. If you received one that was not, please contact us for a free replacement bottle. We'll ship it out expedited, free of charge.
1789063
I would contact ShopJimmy since they provide the chip and should know all the details. If it's not correct, they would be on the hook for replacement I would think.
1382757
Hi! This is Cindy, CEO of GreenPaxx. Sorry for the late reply, I missed this message. Here you go... And my kids have been using them for yrs without any chipping whatsoever. :-) http://www.amazon.com/Duralex-Picardie-4-Ounce-Clear-Tumbler/dp/B0017LR21Q/ref=sr_1_1?ie=UTF8&qid=1373659574&sr=8-1&keywords=duralex+picardie+tumblers
89148
I go to amazon.com or eBay, type in the name of the mug and replacement top. You will find it there. I've had two of these mugs and haven't had that problem. One of my mugs is 7 years old
2205584
I'm sorry, I finished my bottle and haven't repurchased. However if you go to the manufacturers web site, it may be listed there. A phone number for customer care is listed as well, they should be able to provide you with what you need.www.thesynergycompany.comCustomer service: 1-800-723-0277
1932703
mine did not, you could have sent it back and asked for another bottle. I think customer service is Important to them.
531604
The spiral in mine broke off and remained in the cork in the bottle. LOL I took it back to the store and the gave me a new one. I don't think the part is replaceable. This new one works fine but it also lies about how many bottles it will open. It will never open 30 bottles....probably more like 8-12. If you buy a new one I would suggest a different brand. Buy it from a store rather than online so you can get a replacement right away.
1790986
My bottle did not have anything floating in it. I would say that you should contact the manufacturer .
1073200
The only answer that I can think of off hand, is to contact the manufacturer, and see if they will sell only the replacement top....JimMc
728203
I would contact the seller or manufacturer for replacement parts or unit if you still have all the necessary information. These items should not chip easily.
1669224
the trick in this green cap "fragile" easy to get break, then you need to buy new piece ;0')anyway if you find a replacement cap please tell me because i have more than one bottle using the only one saved cap.
457034
I did find that if you call thermosConsumers Customer Service: 1-800-831-9242 They will let you purchase replacement lids for $2.50 plus shipping. Since my latest lid broke within 3 months of purchase they are sending me one free, and they allowed me to buy 3 extra ones for the other bottles that I purchased in the past that also had broken lids. This was in March 2012 so I am not sure if they have changed anything since then.You have to call them though, I emailed as well and never got an answer until I called them.
1168696
I looked for just the cap, that was my problem. I couldn't find one. I settled for a whole new bottle but you end up with extra pieces. Sorry.
292674
Replacing the bottle is very simple. You unscrew the old one and screw in the new one. The type of bottles are the ones that you can get from the camping section of Wal-Mart. They are pretty cheap.
1594976
I lost the charger I guess if it ever had one. How do I get a replacement,. I only opened 3 botTLES BEFORE IT DIED