I was finally able to install the chandellier (got it over a month ago), sadly, one of the strings is broken, how can I get a new string?
1252746
I have the same issue, any help would be appreciated! Its annoying when looking up to see one crystal ball missing...
1252747
had the same problem. went to Lowes and bought a wire crimping kit for a couple of bucks. problem solved.
1252748
with any purchase we would be happy to send you any parts you need, please refer to the red STOP sign on the box for the best ways to contact us
1252749
i would also contact the seller or go to Lowes or Home Depot for a wire crimping kit.
1728491
I am having the same problem, did you find an answer to this??? Oh wait.... got pliers an pulled on it..... now it is working. I thought I was going to break it.
2269558
I know this post is super old, but I am sending mines back tomorrow. I heard something rambling around when I got ready to use it for the first time. I didn't think anything of it. Although, it was a little hard to connect. THAT SHOULD'VE TOLD ME SOMETHING WAS WRONG RIGHT THERE. Then, recently, I picked it up and it fell apart. I found all the pieces, and put it back together. I was still having trouble connecting. Then, it dawned on me that the spring was missing upon arrival. I thought I could live with the faulty transmitter...but I can't. Hopefully, they send me a better one.
693583
I'm sorry that happened! And I'm sorry that I can't help you with this issue... that is one for the manufacturer to help you with! Call them and and tell them what happened. It sounds like a major defect to me!!! Who knows, they may send you a new one at no charge! If they want the old one back, tell them that you want them to pay for the shipping costs or it won't be worth the hassle! I wish you the best!
225943
I contacted the manufacturer that I found on line...they were super nice...they replaced a lost tuner...I hope this helps
685016
Definitely contact the company and get a replacement! Also contact Amazon to see what they will do.
1577628
Teacher had to put bridge on, tune, and tighten the strings. So no it's not exactly ready to go but I have had stings replaced/ tuning at local music store for cheap so think they could set it up also. We are having issue with strings loosening but told the cold weather can cause this.
609799
The ou5 has Grover tuners and they have a lifetime gu a rented if I remember correctky. This instrument should be repaired or replaced unless of course there is a problem with the string.
1276768
I had a similar issue, and it turned out that a cable inside had snapped. I called the manufacturer and purchased a replacement cable for about $7. It was easy to install, and certainly worth the cost/effort.
1942964
Did you purchased it from Amazon? Go to "Your Account" then go to "Your Orders" find the invoice of the purchase and print it. Then you contact Monster directly and they will provide you with instructions on returning it. If you bought it elsewhere take it back to where you bought it with receipt and ask for a replacement. lol I remember the sales pitch at Guitar Center selling me one stating that I could simply walk in anytime and proceed to cut the end off in front of a salesperson and trade up for a new one. Nowadays they no longer carry this cord. Care to guess why? Rock on!
277697
It's broken. I had exactly the same experience, and contacted them. They sent me a new one that works fine.
742852
Whats broken on it and i dont really kno were u would be able to get it fixed maybe a bait shop but let me know whats broken on it and maybe i can help u fix it
1310681
Im sorry... No suggestions... That sadly is exactly what happened with me. I just threw it away after about a week of it not turning on showing any motion with the lights. Maybe flip the black switch on the bottom and it may work.
1745803
Contact the company for a replacement, sounds like a defect. I never had that issue with mine.
1803453
Take a picture of the broken part and email it to customer support along with your Amazon purchase number and they should send you a new part. That's how it worked for me.
2212976
I put a chandelier bulb in the one I ordered (before) realizing the damage to the crystal could not be repaired. Item was returned. Good luck with yours.
1073624
I actually had to email Amazon, the seller wouldn't respond. I am so glad that Amazon responded right away and actually offer to replace it. I got a quote from a music repair shop and it would have cost me about $85 to fix it. Amazon shipped it right away and I got it within a few days such a great service, didnt pay a dime. So hopefully it works out for you. Sad to say but my warranty is over :(