What do we need to do if the item is defective ? Thank you.
1240963
we do not need to do anything. my only issue was that there was no instructions with it. they were very fast at responding with info, and i was so pleased that i can say i would buy from them again...thx...tim
1240964
return it. Go to the Returns link to notify Amazon and the seller. They will provide a shipping label to put on the box and drop off at any UPS store. You will get full credit back after it is received by the seller.
714301
we actually called the company and they sent us out a new component... it seemed to be faulty... good luck!
410589
Probably contact the manufacturer. I've had mine for years and haven't had that problem, but if I did, that is what I would do.
1691957
Please log into your amazon account. Go to your previous orders an click return on the order with the item that is defective. We will then process the return and send a prepaid label to pick up the defective item.
732443
I will either sent it back, or I will probably call the customer service department to let them know about the mistake. Thanks. Terry Rojas
534040
All I can suggest is that you send it back.I don't know much about return policies, but you should be able to do something.
1445707
There can be several possibilities. If you purchased this from us, you should contact us direct to troubleshoot it. Email or phone on your receipt
604483
Not sure why your asking me this question however yes if it is defective by all means send it back.
659004
My return was through amazon soon after the purchase. I believe you need to register the product with the company (if you haven't already) and contact them for a replacement. Even though they have a guarantee, I believe it's for defects only...good luck!
750779
I would recheck everything to make sure that it's all together right. If that doesn't work then you may have gotten a bad part. My works wonderful since I replaced it!
2152490
I think you received a defect item? I don't have this problem. Possible to exchange? :)
1935332
I baught this item as a gift. As Yet I've yet to hear of any oriblem from the personI gave it to.Personally, if still under the warranty period, I'd return it to Amazon. OR I'd return it toSeard for repair. Frank Seard would probbaby
2134644
Speaking as another customer, if you're dissatisfied, pack it back up and return it. Ask for a replacement - tell them you ordered a new item, and they sent you a used one.
765398
I would click the "return or replace item" button on your Amazon order. Explain your situation and see what they say.
1379439
Depending on how long you have owned it, I would first go to the vendor on a warrantee concern. After that see if you could either purchase the component or canabilize it from a defective unit.
268361
Contact the manufacturer, information on the box and literature. They replaced ours.
1388407
Hi :) I know Amazon goes to great lengths to make sure we are satisfied with the seller and shipping speed and condition of what we order upon delivery. If your part is defective you'll need to contact the seller, and I'm sure that you'll need to ship it back to them.