purchased tghe 10 inch skillet just about a month ago and there is already a scratch in it - cannot find any ifo on gaurentee or returns. suggestions?
1272462
I would just suggest from here on out, just use silicone spatulas to cook in it. I don't even use wooden stuff, just silicone. It's the gentlest on the surface. Always use just a little bit of oil, I usually cook with coconut oil or ghee. Sprays will damage the surface. And I always wait until the pan has cooled before washing. Sometimes I'll take a paper towel and just wipe it clean and leave it on the stove to cool. I also have a very gentle non-scratch dish sponge and as suggested, I use Dawn liquid soap. These were all on the packaging and it works pretty well for me. Hope that helps with the longevity of your pan!
1272463
I would just suggest from here on out, just use silicone spatulas to cook in it. I don't even use wooden stuff, just silicone. It's the gentlest on the surface. Always use just a little bit of oil, I usually cook with coconut oil or ghee. Sprays will damage the surface. And I always wait until the pan has cooled before washing. Sometimes I'll take a paper towel and just wipe it clean and leave it on the stove to cool. I also have a very gentle non-scratch dish sponge and as suggested, I use Dawn liquid soap. These were all on the packaging and it works pretty well for me. Hope that helps with the longevity of your pan! I would just suggest from here on out, just use silicone spatulas to cook in it. I don't even use wooden stuff, just silicone. It's the gentlest on the surface. Always use just a little bit of oil, I usually cook with coconut oil or ghee. Sprays will damage the surface. And I always wait until the pan has cooled before washing. Sometimes I'll take a paper towel and just wipe it clean and leave it on the stove to cool. I also have a very gentle non-scratch dish sponge and as suggested, I use Dawn liquid soap. These were all on the packaging and it works pretty well for me. Hope that helps... » Read More I would just suggest from here on out, just use silicone spatulas to cook in it. I don't even use wooden stuff, just silicone. It's the gentlest on the surface. Always use just a little bit of oil, I usually cook with coconut oil or ghee. Sprays will damage the surface. And I always wait until the pan has cooled before washing. Sometimes I'll take a paper towel and just wipe it clean and leave it on the stove to cool. I also have a very gentle non-scratch dish sponge and as suggested, I use Dawn liquid soap. These were all on the packaging and it works pretty well for me. Hope that helps with the longevity of your pan! « Show Less
1272464
Don't use metal in the pan at all. That will prevent further scratches. I did the same thing.
1272465
There is a lifetime warranty Contact info Calphalon.com or call 1-800-809-7267
1272466
On the Calphalon site it says the Unison is metal utensil safe. That said they are not talking about poking it or cutting in it with a knife, but they are saying it should stand up to normal metal utensil use.
955485
I don't know how to get a replacement control. Is your control loose fitting too? The one I have almost seems like it's a wrong control for the skillet.
1935332
I baught this item as a gift. As Yet I've yet to hear of any oriblem from the personI gave it to.Personally, if still under the warranty period, I'd return it to Amazon. OR I'd return it toSeard for repair. Frank Seard would probbaby
1740939
My only suggestion is that if it that severely pitted is to exchange the skillet. There is no reasonable way of correcting that particular defect.
1529307
The skillet should hold a steady temperature, sounds like a defect in the heating element, I would return it for a replacement or credit. Thats' why people buy electric skillets, to keep an even temp and not keep adjusting the flame like on a gas stove.
2190450
I was worried about the same thing and ordered a replacement basket. Those instructions explicitly claim that the coating with scratches from use poses no danger. Since that was a vague answer, I bought a new one. The coating sure appears to be teflon. We decided to err on the side of caution since the product was good and reliable; sort of like changing your worn tires. Larry
1602305
I hope you bought it from a place where you can return it without extra cost to you... because the alternative is to pack it up and ship it to manufacture for fixing... You pay the shipping cost both way... Lousy Company Guarantee policy...
535427
You can try to contact the manufacturer. I bought another one (instead of buying the inner pot). I use the "scratched up" inner pot for foods that I know will not stick. Try this link. http://www.maxi-matic.com/product.php?productid=206&cat=80&page=1
145483
good question. that's what I have, and the kettle works. but the top was already scratched. are you asking about whether the kettle will function or about scratches? I'd love to know, because I'm looking at a new stovetop.
1957042
call united cutlery, there is a warrenty on all their products. it says they won't replace Items damaged due to abuse, misuse or neglect, but if it was a faulty handle it can't hurt to try.
575804
The ad says limited lifetime warranty. I am not sure what that is. A call to Farberware may be in order and their response may depend on how long you have had it, etc. Mine has some small evidence of Teflon loss on the edges due to the lid I use (My bad not theirs). I use my pan on my induction cook top and I take extra care on the interior though, absolutely no metal tools (I now have complete silicone utensils) and I hand wash the pan. This is one of the best pans I have ever had.
814431
Thanks for your question. I'm sorry to hear your Magical Butter 2 wasn't in perfect condition when you received it. You can return it or request a replacement at our Online Returns Center here:
1208280
There was not a parts list included with my skillet either. Sorry. Maybe if you try contacting the seller.
1254551
Call the company directly. They will send it out to you. Have you had yours a while? I'm curious why its chipping.
1991726
I would try e-bay, because the manufacturer phone # does not provide service any more. I tried to buy an extra gasket because I know they eventually wear out, and was told when I called that they no longer supply parts, service, or help of any kind. This was about a year ago. If you are able to return the pressure cooker you might want to do that. If not you could disassemble it to sell the parts on e-bay. I need a gasket :). I hope Montel is hanging his head in shame over this, but most likely he's laughing his way to the bank and doesn't care.
1197690
I can only speak to my own experience, but the inside of my skillet was a little rougher than, say, the Lodge LPGI3 Pro Grid Cast Iron Grill/Griddle. However, it still wasn't THAT rough. Just season it and use it a few times, and I would think this would no longer be an issue to complain about. It's a great skillet.
129227
It didn't scratch mine. I have a gas stove now. Really love her pans! I think you will too.