We are really happy with the ice cream the Donvier makes, but the gasket is nearly impossible to put onto the frozen canister. I want to exchange it.
1267328
I recommend you put the gasket on to the container prior to freezing. I found it can be hard to work with the frozen canister, but when it is room-temperature it is not an issue.
1984495
it doesnt tightly close at all, its very loosely closed with hole at bottom. also KrumKake dough isnt hearty enough for ice cream to be on it
1226144
They can but what I do. Get an gallon plastic container (like the ones that are in the grocery that have the ice cream in it)sometimes it's 5 quartz, When you get ice cream,in the store sometimes buy one of those and keep it. Any plastic container that has a tight fitting top will work. But if you happen to use the canister from the ice cream freezer then take out the middle thing before you put the canister in the freezer.
816728
Try putting some olive oil around the gasket THEN put it on and put the lid on. that ought to solve the problem.
1492890
There is a small 1/3" overflow hole about two inches from the top rim of bucket. It's almost the height of the canister, so melting water will not flow into your ice cream.
2126414
I spoke to Thermos about this today. They refuse to sell the gasket's separately, telling me that they "are made with the lids." This is clearly false: they are entirely separate from the lids and could be sold separately.
1867233
I needed a replacement for the larger ring seal that seals the lid to the bottle, so I called Thermos. They do not sell the gasket by itself, but I was able to get a whole new lid. I think it was roughly $5-6 for the lid, but I can't remember exactly.
2156859
Yes, the manufacture wants you to get it as close to zero degrees as you can. If the can is still liquid; it is not cold enough and may have trouble making the ice cream. Depending on its temperature it may just take longer or give you a softer product. Turn down you freezer as far as possible, put the canister in the back part of the freezer and surround it with other foods. That should help.
1103379
I have the same problem. The rubber gasket on the lid expands causing it to jam up when you try to screw it on. unfortunately they don't just sell the replacement gaskets, you have to buy a new lid.I bought a replacement lid for mine and I rotate between the two and that helps. I'll use one lid for a couple weeks until it starts getting tight and then I'll switch to the other lid. This gives the rubber gasket on the lid not in use time to shrink back down to normal size.
362763
I have not been able to find a gasket to fit my cook's essential pressure cooker! The Co. Has gone out of business! If you find one please let me know!
1424656
sorry, I was sent to Afghan while I ordered this product, but never gotit. The company was great about a refund. I do have a bigger Haier Frige MOdel HMSEO5WABB, that everyone uses here in the Sand Box, we keep it at 5 1/2 just right for everyone. The ICE cream does become soft due to a poor seal on the freezer box and extreme Temp changes here 90-100F in day and 60F at nght and constant opening of the door by everyone.
2065713
Wayne, that is the real problem here, the gasket is made out of plastic, I just threw the dispenser in the trash a couple of weeks ago after finally using all the honey. We just went back to the little "honey bear" you can buy at the grocery store.
290567
I was able to remedy the problem by flipping the gasket over. The rounded side should go toward the filter. Unfortunately Culligan customer service hasn't been able to figure this one out and has been telling their customers to remove this very necessary gasket altogether. Unfortunately I was not able to remedy the situation where the filter compartment leaks after trying to change the filter just one time. I'm glad I tested removal and replacement of the filter right away to make sure I would have room to do so after installation rather than to wait 3 months to find out that once you open it, it will likely leak after.
176595
Wish I could help, but I've got the same problem! Had one of these before and loved it - and the top snapped in place they way they say it will. My new one has a white gasket on the underside side of the middle (metal) piece; I'm pretty sure this wasn't there on my old one. Now, it's hard to time my eggs - and worse, when I try to get them out, the top sticks to the middle and the eggs are "held prisoner" inside. Looks like we both need to contact the manufacturer... good luck...
152274
The gasket fits (assuming you matched it to the model) They don't send instructions. While it appears simple enough, there are tricks to installing. IE: You must first heat up the gasket in hot water to increase it's pliability. (Check YouTube) Additionally, at least for my model they have a feature change. After this seal did not work for me I went and bought another from a local Maytag distributor, the seal design is completely different and it comes with a new latch.
158091
I haven't see the lid by itself, but I have a feeling that if someone would contact Nordic Ware directly, I bet they could help you with a new lid. I have had great success with going direct to handle a problem. Give it a try and good luck!
1469017
I had the same problem and returned the unit. I did, however, take that "milky" mixture and froze it and it was an OK ice cream .......not how it should be made !!