How come the blue "paper level" indicator on outside of tray indicates "full" even if empty? We have a brand new Brother HL-5370DW printer. How come the paper-level indicator on the outside (on right) of the paper tray always shows a "full" tray, even though the tray has no paper or very few papers?Shouldn't there be a spring that keeps the silver thing inside the tray up?Please see images:http://img853.imageshack.us/img853/9762/p1030478i.jpghttp://img59.imageshack.us/img59/9992/p1030475i.jpghttp://img155.imageshack.us/img155/4324/p1030476d.jpghttp://img845.imageshack.us/img845/1553/p1030477u.jpg How come the blue "paper level" indicator on outside of tray indicates "full" even if empty? We have a brand new Brother HL-5370DW printer. How come the paper-level indicator on... » Read More How come the blue "paper level" indicator on outside of tray indicates "full" even if empty? We have a brand new Brother HL-5370DW printer. How come the paper-level indicator on the outside (on right) of the paper tray always shows a "full" tray, even though the tray has no paper or very few papers?Shouldn't there be a spring that keeps the silver thing inside the tray up?Please see images:http://img853.imageshack.us/img853/9762/p1030478i.jpghttp://img59.imageshack.us/img59/9992/p1030475i.jpghttp://img155.imageshack.us/img155/4324/p1030476d.jpghttp://img845.imageshack.us/img845/1553/p1030477u.jpg « Show Less
1249756
Does this mean that after you power off your printer for the day, the lifter is brought back down?
1216516
After you push the silver paper lifter down to load paper, the printer doesn't activate the lifter until you actually go to print something. Then the lifter raises the paper and the blue indicator is toggled down.
1309591
This printer has an internal paper tray (referred to as the cassette) that will hold 150 sheets of plain paper. It's great because there is a tray selection mode called "Paper Allocation" where you tell the print driver what kind of paper is loaded in the cassette (I have plain paper in there.) When I print using plain paper the printer will access the cassette. But if I select some other type of paper then it automatically feeds from the rear tray. I never have to fuss with which tray to feed from. This is nice because I print on envelopes so I never end up printing an address on plain paper, or trying to print a letter on an envelope. This printer has an internal paper tray (referred to as the cassette) that will hold 150 sheets of plain paper. It's great because there is a tray selection mode called "Paper Allocation" where you tell the print driver what kind of paper is loaded in the cassette (I have plain paper in there.) When I print using plain paper the printer will access the cassette. But if I select some other type of paper then it automatically feeds from the rear tray. I never have to fuss with which tray to feed from. This is nice because I print on envelopes so I never end up printing an address on... » Read More This printer has an internal paper tray (referred to as the cassette) that will hold 150 sheets of plain paper. It's great because there is a tray selection mode called "Paper Allocation" where you tell the print driver what kind of paper is loaded in the cassette (I have plain paper in there.) When I print using plain paper the printer will access the cassette. But if I select some other type of paper then it automatically feeds from the rear tray. I never have to fuss with which tray to feed from. This is nice because I print on envelopes so I never end up printing an address on plain paper, or trying to print a letter on an envelope. « Show Less
97876
The one we received only has 1 paper tray. I will say that we have had zero issues with this printer and use it in an office with 8 employees who print on a regular, fairly heavy basis. It has been a workhorse.
452697
If you install the Tray 3 option (Q6459A), you are unable to specify in the Printer Setup Utility that it is installed. It seems to be printing from that tray by default however. My Windows XP box sees Tray 3 and can switch between trays with no problem.
1414483
my machine doesn't have an output tray. The printed documents are fed out between the space above the printer's base and the automatic feeder/scanner mechanism. I'm not sure how many printed pages the "output" area holds and no, there is no "output" tray; the output area is part of the printer's base.
66317
Sadly, there is no way to tell printer by printer unless you actually try it. The deciding factor is usually the thickness of the paper. Some printers claim they accept premium paper, but the paper won't feed through the printer. I have had that problem myself. The GOOD news is that if it doesn't work, Amazon will most likely let you send it back and refund your money. IF it does work, it is a good choice in paper - especially if you are using it to make greeting cards.
1042096
I believe that Thomas Pan is correct. You need to ensure that the paper tray is fully extended (it will project a bit from the rear of the printer) and check to make sure that the paper lies flat in the tray. If it is bent or arched in any way the tray is not fully extended.
1376647
It has one paper tray that is adjustable for legal and letter, paper can also be fed through the back of the printer. The tray has a little viewing port to give you an idea of how muchpaper you have left.
1223038
The machine calculates when the toner is low by the number of pages. It does not have a sensor to tell when the toner is actually low. So after you reset the toner the count on the number of pages resets. There is no way to know when the cartridge is truly empty until print quality diminishes because of low toner. It is very noticeable when the toner starts to actually get low. I had to reset my toner 3-4 times before the black needed to actually be refilled because it was truly running out of toner.
1075938
Be sure paper is not curled or wrinkled. Try only filling the paper tray half full and fan the stack before putting in. Also, see Basic User Guide pgs 10-12. Trouble still? Go to: www.brother-usa.com. click on: Support. Enter: Model Number MFC-J825DW. Go to Frequently Asked Questions. Enter: "paper feed" for your Key Word to Search. Click on: "Why does my brother machine feed more than..." They list a step by step trouble finder.
2250153
Yes, that is how it communicates with the printer to let you know what the ink level is and when it is empty.
533458
I have not tried to print a full 8.5 X 11 photo. I have only printed out 4X6 so far. Tray 2 is definitely only for picture paper. Tray 1 is the 8.5 X 11 tray. You may want to try placing the picture paper in tray 1 and see if that will work? The biggest tray2 will go is 5X7. Sorry I could not be of more or any help with this question/answer.
695465
DMORGAN, you are probably not out of toner. All Brother MFCs ocassionally either fail to reset or prematurely indicate that they are out of toner (even when using Brother OEM toner). We are the #1 Brother dealer in Orange County, CA, and run into this problem all the time. While we haven't seen it happen in the new L8850CDW yet, the toner reset instructions will probably be the same as for the previous 9970CDW: http://occopytech.com/images/Brother%20Color%20MFC%20Toner%20Reset%20Instructions.pdf Since the machine is fairly new, there isn't any generic toner available yet. But probably in about 6 months it will be availble. The remanufacturer that we use is the only one in the country that remanufactures Brother toners so that they don't leak. ALL of the others do leak: http://occopytech.com Also, make sure you go to Ecology and set your machine for Toner Save. The copies will actually look better and the toners will last longer. Also, you might set it for Mono Output (black printing only), and then change it back to Auto when you really need to do color. Otherwise, you will go through the color toners rapidly. Good luck.
313763
By default, the printer warms up and goes into "normal" print quality mode, not "best" (what you want) or "fast" (poor/draft quality). It does this for many reasons, primarily to save ink since most people print typical documents containing mostly text, not graphics. You can always change the printer's quality from normal to best by going to: Devices & Printers -> Brother mfc-j6520dw -> Adjust Print Options. If you mostly print images that require hi-resolution (lots of ink), you can set "best" quality as your default.
301649
I do not know how to override the empty cartridge indication. My print allowed me to continue to print until it went empty again. I use 240xl or 241 for my printer
18882
One of two things, either not enough paper or too much paper. The only other issue that I can see would be that the paper tray is not extended all the way. Another possibility is that the printer is set up for photo paper when it should be set up for standard size letter paper. Hope that helps
1320373
The paper feeder is at the rear of the printer. There is a black plastic piece that pulls up on the back. Paper goes against that with the clear plastic piece in front of the paper. Hard to describe in words! Also, agree with the other posters, this printer is crap. I donated mine to charity and bought an Epson Workforce - it's wonderful.