I recieved an item purched on amazon and the seal was broken. The cover under the lid had an hole in it as well.
1266722
Thank you for contacting us about this. Amazon sells and ships our product for us. We have very high quality control standards when it ships from our manufacturing facility - but it is out of our control until it reaches you. Please contact us for a replacement bottle.
1519350
I am not sure because I tried to return the item when I saw that the lid does not fit to seal in food or odors.
195882
That's not good. All my bottles had seals. Let the seller know and get a replacement.
407912
It was sealed but it leaks after you open it, they recently changed the bottle from the Blue bottle and it is very thin and cheap. I had previously purchased 10bottles, no more ! 2 arrived in the winter broken because they were frozen.
1778875
When I bought my item through the zinganything.com website, I received a bottle that was leaking. I called their customer service line and they sent out a new bottle to me right away. I'm not sure that the Amazon policy is the same, but it is worth a try.
1022351
was the bag cut or torn anywhere if so I'm sure amazon will take care of your problem.just call costumer service , they're nice people and will handle your problem.I'm sure they will inspect this product and take care of it.
1071924
It isn't fixable, toss it. This has happened to me with the numerous seal a meals I have purchased. It always seems to happen a little over a year after purchase, just beyond the warranty! But for the price I always buy this brand as I have tried others and they are even worse!
2262840
The seal on one of the canisters is missing. I e mailed Amazon. They did not reply. Also, the bottom of one of the canisters is rough ans scratching my counter. I think I can sand down the rough spot.
1520398
Plastic bottle -shipped in a padded manila envelope. The lid cracked and leaked. Never heard back from Amazon or the company selling the product.
2084962
Yes. Our product came sealed with a glued, plastic seal which you pull off of the opening of the container once you remove the lid.
12804
I had the same problem , write to amazon tell them about it and they will send you another properly wrapped
2064507
Try checking out this youtube link regarding replacing the seal. It should help. http://www.youtube.com/watch?v=x_ePvpfAkAc
1960213
It has been awhile but I believe it was sealed in some way...I can't remember the exact way so you could tell if someone used it or it was tampered with. Hpe this helps!
1720344
I bought it and it wasn't sealed either, in fact the plastic it came wrapped in was a little wet. I was very suspicious and came back to this detail page specifically to check on this. Glad to see this is the first FAQ item! But yeah seems like there's no need to worry.
315586
I'm a customer. But, I would strongly suggest you contact Amazon. Generally, they will replace your item. You will most likely need to send the old one back, but I can't say, for sure. Amazon usually covers the products that were under their jurisdiction. (When I first opened mine, it went too far, and turned inside out, because I didn't know how to use it correctly, but, it went back down correctly, and was fine. Please contact Amazon! They are great to help! :) Best of luck.
42218
Mine was not sealed down;It should come loose by using your fingers. Mine was easily replaced. If yours is not loose possibly use old knife edge to loosen underneath the seal between jar & seal. Careful not to damage jar.
1340636
I suggest contacting the seller to let them know, there may have been a mix up/mistake with the packaging. If the seller is uncooperative or doesn't respond I would contact Amazon and see what options are available to you in this situation.