I received my flashlight yesterday and it appears to be dead. What should I do.
1268146
Makes sure batteries are in correctly, leave to charge overnight, if it's still not working, contact seller with the problem. If they don't satisfy the issue then contact Amazon and they will take care of a refund and return for you. Hope it's only a battery/charge issue. It's a great little light!
1268147
Make sure your batteries are correctly installed and then plug it into the provided charger. I charged mine when I received it. Also check all battery compartment connections. I had a slightly bent connector. If it fails to work after that I would defiantly as to exchange it. They really are great headlamps. Despite some of the minor issues.
1268148
Make sure batteries are fully charged. It should come with a charger that you can plug in to back of battery pack. It takes 6 to 8 hrs to charge
885155
I took mine apart just now and saw that it has a printed circuit board with the leds attached. That tells me that there are no replacement bulbs for this flashlight. You would just have to order a new flashlight. I spent 42 years in electronics and built printed circuit boards so I know this cannot be repaired.
2036926
Mine arrived appearing to be dead but the seller told me it would revive. It didn't.
634858
Maybe your batteries are not installed correctly. Be sure that the flat end of the battery (the minus end) is against the spring and the pointed end (+ end) is away from the spring. The plus and minus are marked on the metal end of the batteries. If that is correct, then you need to be sure that the contacts are clean. Take a clean eraser, like on a #2 yellow pencil and "erase" the ends of the battery cartridge. Be sure that there is nothing between the ends of the cartridge and the contacts in the unit. Then click the on/off button. If that does not work, then I guess there is something wrong with the flashlight.
14294
Yes, it happened to me. I returned it. I bought a Securitylng, 13000 lumen flashlight. It's bronze in color. It has worked great now for 6 months. Note: If one of your Li-Ion batteries has a bad cell, even though it shows it's not completely dead, your flashlight may not work. You need to have the batteries tested.
1982298
The flashlight is really just junk. The one we had went through two or three sets of batteries in three weeks, we seldom used it. I would throw it away and purchase a new flashlight avoiding Dorcy, that is what we did. I am sure your light is dead.
1716678
exactly the same happened to me, I have no answer , I use the flashlight no screwed up to the end, and besides the light isnt so strong according the price of the item, It wasnt a good business to me, sometimes we win and sometimes we lose, this buy is one of the last, have a good day.
1855072
It's probably not dead. Reset unit and it will come to life. Mine did this frequently. Give it a try.
1791708
About the defective flashlight stun gun. Should be returned to the seller for replacement.
268362
I would guess you just got a defective battery. My experience has been fantastic. I use it almost every night. The beam is brighter than any comparable flashlight I've ever owned. I haven't ever had any problem with the battery holding a charge, and it lasts for a long time. Did you charge it fully before use? You should have. Also, the instructions say to plug it back into the charger after every use. I do this even if I only use it for two or three minutes. Unless you've had it a long time, Black and Decker is pretty good about standing behind their warranties. I'd give them a call.
858709
Mine was dead on arrival. my suggesting is to test the product out immediately to make sure it is working.
967723
Sorry to hear about the problems you encountered. I've had no problems with mine since I purchased it. Seems like you received two defective flashlights. Suggest you request replacements or a refund from the company. I have no other suggestions as to what's causing those problems.
221855
I am unaware of any place to get replacement parts. I have all kinds of flashlights for all kinds of reasons. From SCUBA diving to Firefighting and purchased this light to use as a dive flash light. I have never been so disapointed in any one product as much as I am with this. I purchased 2 and ended up returning 1 almost imediately and the second is dead and no matter how i try to get it to work it wont. Its the biggest money pit of a flash light i had ever seen. Do yourself a favor and start looking for something new. Pelican Brand I find has flashlights to meet every need I have. Good luck and I am sorry I couldnt help. I am unaware of any place to get replacement parts. I have all kinds of flashlights for all kinds of reasons. From SCUBA diving to Firefighting and purchased this light to use as a dive flash light. I have never been so disapointed in any one product as much as I am with this. I purchased 2 and ended up returning 1 almost imediately and the second is dead and no matter how i try to get it to work it wont. Its the biggest money pit of a flash light i had ever seen. Do yourself a favor and start looking for something new. Pelican Brand I find has flashlights to meet every need I have. Good... » Read More I am unaware of any place to get replacement parts. I have all kinds of flashlights for all kinds of reasons. From SCUBA diving to Firefighting and purchased this light to use as a dive flash light. I have never been so disapointed in any one product as much as I am with this. I purchased 2 and ended up returning 1 almost imediately and the second is dead and no matter how i try to get it to work it wont. Its the biggest money pit of a flash light i had ever seen. Do yourself a favor and start looking for something new. Pelican Brand I find has flashlights to meet every need I have. Good luck and I am sorry I couldnt help. « Show Less
1974343
Radio Shack Brand Ultralast #18500 Lithium Phosphate 3.2V Battery. I dont normally do this but i am suggesting you return that flashlight while u still can. I had purchased two and had to return one almost instantly after receiving it and the second is dead. No matter how many diff fully charged batteries i replace in it, it refuses to work. Trust me SEND IT BACK. Pelican makes a less exspensive dive light that works very well.
1917612
It sounds defective, sorry.They should work right away all the time.A connection is not working correctly; it could be the switch or a contact.These are great flashlights but every once in a while something can go wrong in manufacturing.All the best.
2062354
Ben, it is probably the type of battery. I had the same problem with a flashlight,and had to get batteries from Hong Kong to get the light to work.
1724812
maybe, your software/firmware might need refresh and or update, if still not working after that then yup it's probably dead...(might try new fresh batteries too....)