Has anyone had the problem of the machine stopping working? One day it no would no longer spin and I found that the plastic drive gear was stripped.
1256768
I haven't had that problem, at least not yet. But I haven't had to use it alot either.
1932461
The motor is burnt out I had the same problem .I contacted the company 2 times with no response My unit is only 45 days old. Good luck getting it repaired under warranty.
1977689
I think the whole gear box is the problem here. Not sure replacing motor will fix your problem. eBay has similar motor with gear boxes try it.
1174854
We faced the same question... found that is was much easier and faster to purchase a new machine. We found one site that supposedly sold parts but there was no one to contact and every time we put in an order... it failed to complete.Go with a new machine.. :)
1740092
I had same problem. I was using a 4000psi and it was like a flying saucer! Anyway it stopped spinning and I threw it on the bench and took apart bottom plastic bearing, cleaned it up a bit and tighten back up where it would spin freely by hand. it's kind of adjustable and it worked good again. Not that high of quality.
1782132
I'm sorry I can't help you. I haven't had mine quite that long, but haven't had any problems with it. I'm guessing the plastic catch has worn out. There is a 1year warranty, so if you contact the mfg, they may send you a new part.
5162
I have not had that issue. My guess (and it's only a guess) is that some type of plastic gear stripped and that you did nothing wrong in assembly. I hope you can get it resolved.
358785
I never had that issue. Mine was going strong for a year and a half and I misplaced it (seriously -- I have no clue where I left it). I loved that thing. Have you tried reaching out to the manufacturer?
1737481
Ditto, worked great initially. No one In town knows how to fix mine.My husband watched the lift brushes and noticed they were not moving up and down so he ftled a little bit of the plastic and it is working now.However we wait every day for it to die.
1908256
We have had so many problems with this machine. We ended up going the replacement route through mail the mail and shipping the first one back. Little to say problem was never resolved. I do not know what to tell you but using the replacement route seemed to be the best way as long as you ship back what they wanted, etc... To Hubby it was comparable as to getting a new one, I didn't though, I didn't like the whole idea of a product not working as it was supposed to. Good luck to you I hope you find peace in what ever path you choose.
1298334
The same thing happened to us! Fisher-Price is sending us a new pedal, however, I'm not hopeful this will solve the problem. My husband is a quality engineer and after a careful examination it appears to be a design flaw that allows the threads to strip very easily. We are also on the list to receive a new one when they arrive at our local Wal-Mart..in March! We're hoping the newly manufactured Smart Cycles have been corrected. Good luck!
666615
I am sorry to say that the same thing happened to me and I could find no info on replacement parts. I ended up junking the machine which was a shame as I really liked it. Sorry I can't be od help.
1392537
I need to swap the print circuit board, since PC cannot detect this drive any more. I have tons of data on this drive that needs retrieval. So I placed another order again. Hope I will get exact model as I bought in Nov, 2010. The model I received last time is also WD20EARS-00MVWB0. Can someone report what's their model number now, if they bought it recently? Thank you. I will report mine once I get it on Monday.
764017
If everything is connected properly and still not working I'd send it back or replace part not working through the warranty which is for a year. A piece broke on mine, twice, and the local vacuum store replaced it. It was very easy. Usually seller will pay for return ship and even arrange pick up on a defective item.
1740876
Thank you so much for your reply. I finally ended taking the machine in for repair. Apparently a part needs to be replaced.But I will keep in mind the MX850 in the future.
852212
Sorry to hear that your machine isn't working. Amazon has a great return policy and I've never had any issues with them providing a refund for defective merchandise. I know that this item is large and not easily returnable, but give them a call.
1539884
same thing happened to mine on 4th use. it sounds like gears are stripped. they seem to be very poor quality