Our charger does not seem to be working. Is there a trick to it, or could we have gotten a faulty charger?
1243710
This happened to me also. I thought it was the charger. I bought a new charger. It still wouldn't charge. I returned it to Amazon (manufacturer has a 1 year warranty on defects) and they sent me a brand new one that does work. It wasn't the charger, it was the charging port on the tablet. If you need to return yours for the same reason, go to your orders page and contact the seller. Amazon was very fast and helpful in replacing it for this reason. The new replacement one has been working (charging) fine.
1243711
If you haven't had it long I recommend contacting Fast Touch company, maybe they send you a new charger or tablet. There is paperwork with the tablet usually has customer service number. If you just got and it was Amazon purchase Amazon usually will send you a different tablet. Some tablets have to be off to get a proper charge.
23709
Are you sure the plug is all the way inserted. Could be the charger is defective. Bring it into Radio Shack and have it tested.
482210
Patricia, are you sitting it on the charger correctly? I have no problem. If you are perhaps a return or exchange is in order.
2243856
Mine doesn't work at all. My advice would be to save your money. There are other portable chargers out there that don't look as pretty, but at least they work
2154478
bummer. are you sure the electrical outlet you've plugged the charger into is working ok?
1705647
That happened to me once. I think perhaps the battery wasn't fully pushed into the charger. I can't speak with certainty to your case, but could that be a possibility? I would try charging it again on the charger and see if it works. if not, contact the seller. I love my charger, and only had a problem the one time. The USB port on my phone has since ceased to work, so I am really glad that I got the charge - it is now a necessity! It has worked perfectly except one time, and I think that the battery wasn't fully pushed into the charger then.
456037
Mine won't charge anymore either. I think the product may be defective. How are you charging your device?
545692
I've ordered so many chargers and some worked, some worked for a while, and some never worked. I don't remember about this particular one. Sorry. Perhaps the seller can help you.
499246
Hi Skip,I am really sorry to hear that your charger is not working well! That definitely is not normal. We do offer a 10-year warranty on all cables so we will replace this at no cost to you. Please contact me at support@ismooth.com, or call 800.853.7520 so that I can assist you with this.Hope to hear from you soon,KyleeiSmoothCustomer Service Support
1039350
I have never experienced what you are, just a guess, I would ck out your charger and cable. It sounds like the charger is not working.
1066645
Sometimes the charger is bad? Check it by taking the battery out of the PC, then plug back in to the wall outlet. If your PC works the charger maybe bad?
992882
Make sure you are charging from the right port. If that's correct. .make sure it's charged for 24 hrs. ..If not successful. .its faulty. ..assuming that your charging a device has a good battery and the voltage is correct
313011
My best guess is to contact the company. They seem to be very active in gathering consumer support as they e-mailed me twice asking me to rate their product. I gave them two separate reviews, both rating the product as excellent and I am sure they will replace the charger.
2039780
Nope. This might be a knock off styled battery charger, or the batter itself might be broke.Do you have any other batteries to try out to see if it's the charger itself or the battery? Someone you can borrow from?Do some testing to pin down what it is that isn't working here.Good luck.
147464
i think you should start with trying another charger. since its a micro-usb port it shouldnt be too much of a problem finding one. you should also try different sockets... the electrical output may differ a little bit. if the problem still persists, i assume its the battery. try discharging it and (however) charge it again up to 100%. your next option would be buying another battery... good luck!
1214307
Have you tried using different outlets? Mine won't charge on some outlets, but works on others.
2196005
My brand new one was faulty. It was either the battery or the charger. I sent it back to Amazon (thanks Amazon) and replaced it with one that works