How long did you need to turn this before it locks? I have been turning for 20 minutes....
1253677
Don't give up. Remember, wear some gloves and put a sticker or tape near the part that goes in so you know that you are twisting. Rather than twisting and pushing in. You have to build a lot of tension but it's all worth it because this was the only rod that didn't fall down on me.
1532809
I once used a screwdriver to turn the locking device. Needs to be a medium sized screwdriver
1888290
Eric - have not used it recently, but I think it is 0005 I had to Google it and got it from a different lock ...same brand and it worked ...let me know if that works....Dave
997033
If you haven't tried already, you need to turn the handle while you close the door. The bolts are supposed to go in. Have you set the new code? Perhaps there is a battery issue?
1336114
mine relocks, but I do have to turn the knob back to original position, and it stays locked until pin is typed in again
540707
My handle was completely broken. If you have to pull the handle a few times prior to opening, is it due to the door being locked? My back latch had to be unlocked several times prior to me finally getting it to open up. Then, shortly after, it stopped working and I had to replace it. Not sure if it's possible to do any kind of tightening on it. For me, this part was a pain to change, and if you're going to open it up and tighten it, might as well change it out. I didn't answer your question, because I don't know the answer, but I hope you can fix it. Good luck.
1168687
There is a button on the side - the red one in the photo. If it is flipped in the off position, it will lose time. If you flip it to "timer" (I don't have mine in front of me so I am not certain of the exact indicator) it will time perfectly, and will actually turn on and off. I had a similar problem with mine and discovered that the switch had probably been knocked into the other position. If it's not that, it probably needs to be replaced.
1784920
I posted a more lengthy answer on a similar question in June - but basically I used Sugru to hold open the wheel locks - it's been working for about 4 months! I've tried lots of other solutions, all worked for a very short time, this seems to be really working.
884184
On occasion I will have a problem getting mine to twist to unlock. I have not found a sure fire trick that will unlock it but find it is easier if I do not screw on the foam piece first and did use pliers to get a better grip when I just could not get it to turn. After the first time it happened and I didn't think I would ever get it unlocked now when putting it away I turn it just enough to catch the lock. If you can't get it open send it back as defective and get a replacement.
1915932
You need to spin it around after putting it on the shampoo or conditioner; I think it was counterclockwise (don't hold me to that) until you get frustrated, and then keep going past that point for what feels like forever. Maybe do it while watching a movie. Seriously, my second one took maybe ten minutes to open, but I'm persistent. (Or stupid)
1117963
That's a good question, I wondered the same thing, I did a search at different sites using the model number, what I found out is that the picture is in error, there is a button in the middle of the knob to turn to lock it. It's a really nice lock set. hope i answered your question clearly
1746334
yes it should having to wait because the sensor does not recognize the key, itis like a miss fire. it is starting to go bad mine did the same thing. it was like that for 1.5 years then just locked up. SO I HAD TO PICK THE LOCK TO CHANGE IT, IT IS EASIER TO CHANGE WHILE IT IS STILL TURNING. LOL.
263483
You are going to have to look at the manual. I set mine when I received it and it has not changed. There is a way to lock it, but mine is not locked and I have lost my manual. You might have to contact the company to get a new manual.....Deb
973930
it should have closed easily. if i remember correctly all you have to do is push the trigger to make it close. Hope that helps.. if not.. I would send it back and have them replace it..
1720732
turn it on by pushing the slider on the right side up sometimes you have to hold it or do it 2x if it has been in lock mode
1769763
Is the knob slipping or clicking when you try to turn it? If so, you're simply turning it the wrong direction. It shouldn't be over tightened due to its design.
659724
I second the 5 seconds. I have mine on a heavy wooden door and sometimes the latch moves back into the locked position and I have to move the bar to open so it closes properly, otherwise the door bar hits the latch and just bounces back. I also second that before I push the open button or the code I have to pull/push the door so it opens. It's a bit annoying, but less annoying than fumbling with keys.