How to use this product I got this product a week ago from the seller. And I tried to test it on my desktop but didn't work. I thought it may be because it's not compatible with my desktop. Recently I received my order from dell of Inspiron 1505. Now, I tried to use it on the notebook, and it does not work. The receiver lights up but the mouse does not light up or function. I even downloaded the software from the manufacturer that is microsoft even thought I know most hardwares nowadays are plug n play capable with windows xp. Is my product defective or is there something I'm not doing right? How to use this product I got this product a week ago from the seller. And I tried to test it on my desktop but didn't work. I thought it may be because it's not compatible with my desktop.... » Read More How to use this product I got this product a week ago from the seller. And I tried to test it on my desktop but didn't work. I thought it may be because it's not compatible with my desktop. Recently I received my order from dell of Inspiron 1505. Now, I tried to use it on the notebook, and it does not work. The receiver lights up but the mouse does not light up or function. I even downloaded the software from the manufacturer that is microsoft even thought I know most hardwares nowadays are plug n play capable with windows xp. Is my product defective or is there something I'm not doing right? « Show Less
93880
If you find out, will you let me know? Since getting my new Dell laptop for Christmas, I've bought three (3) Microsoft mice. Each one failed after a couple of months, and I don't even know how to get Microsoft to honor its warranty. The problem seems to be with the antenna/sending unit - have relaced batteries in the receiver, but there's a tiny light on the antenna that doesn't light up one day, and then you're toast. I love these things when they work - am tearing my hair because the third one died last month. Good luck.
93881
If you call Microsoft Supplemental Parts (800-360-7561 toll free USA & Canada) they will give you a fax no.(716-447-7330). All you have to do is fax them as follows:1) To: Microsoft Supplemental Parts 2) Your first & last name3) Your complete address4) Your telephone number5) Your email address6) A photocopy of the bottom of your mouse (make sure that the Product ID information on the mouse is legible).Hth, pv
128651
I doubt the display has the drivers necessary to use a mouse, and I'm not sure this mouse runs well on anything other than the specified OS in the description. Probably safer to buy a mouse from a store that allows returns (like Fry's or Target, etc) in case it doesn't work.
200265
Good luck! I had the same problem. Here's what happened: I bought two of these, neither of which worked, neither of which the company will stand behind. It is a huge rip-off. Tech support denied me a replacement or upgrade because I hadn't logged in to the program even though my previous calls to tech support were to ask for help in getting the product to work. Catch-22: Product defective --> Can't use or login --> Can't get replacement because not logging in. Go figure.
1271503
You need to make sure your laptop or desktop has Wi-Fi (wireless) connectivity. Also, it's od idea to buy from vendor you know and trust. I had two HP Wi-Fi mice go bad on me
1686395
I have all available Windows and Dell updates on my Dell Inspiron Windows 8 machine, and it does not work consistently. Most of the time it hangs when you try to access a disk. Couldn't write to discs using ImgBurn. I flashed my Bios once to the same version I had, and it worked until I rebooted. After flashing the Bios again, it didn't work. Works perfectly on my Windows 7 machine. The package says the unit is only compatible with XP and Windows 7.
2176420
The software doesn't seem to be supported well and I was able to get it installed at my work's Windows 7. If you can find a Windows 7 to install it on and if you program the sign from that machine, the LED sign will retain those messages if you want to power it on elsewhere. The IT side of me would suggest right clicking the install file and running as admin, running in compatibility mode or fiddling with other installation options.
2274938
I sent this back because of something about the software it had on it. Having used another such laptop: This is WONDERFUL. If you are a fast typist, the keyboard is a godsend. I really miss it. It is very comfortable to work on. It does not heat up like some do. Darn, I would love to have one. For the same price, I bought a desktop from Quill.com (a Dell refurbished for $300, far less than Dell would dream of selling it for. Wish you luck finding a laptop like this one, Dawn. (If you want to contact me, see my blog at http://TarotVerbtim.com, which will give you a good idea of how much I type! I sent this back because of something about the software it had on it. Having used another such laptop: This is WONDERFUL. If you are a fast typist, the keyboard is a godsend. I really miss it. It is very comfortable to work on. It does not heat up like some do. Darn, I would love to have one. For the same price, I bought a desktop from Quill.com (a Dell refurbished for $300, far less than Dell would dream of selling it for. Wish you luck finding a laptop like this one, Dawn. (If you want to contact me, see my blog at http://TarotVerbtim.com, which will give you a good idea of how much I type!
1867230
Hi Roger!! I ordered this item because I thought it would work and guess what? It doesn't work at all, my husband and I have tried some of everything to get it to work from our phones to the laptop and absolutely NOTHING!! I CAN'T return it because when I got it I trashed the box it came in, so now I'm stuck with it.. I wouldn't recommend this item because I couldn't get it to work but maybe you could get it to work...
1185032
I just brought this product last week and it not working for Dell XPS L502X.System throwing warning message " The battery is not recommended ...will not charge the battery ". I plan to return this item.
354010
When you plug the usb adapter, it will automatically search for the Microsoft Mouse. I have the same issue, just can't view the Microsoft Mouse Suite tools (i.e. how to adjust scrolling speed and other items) but it should still work as it is a mouse and uses the USB port. On a home computer, it will search for the software automatically and install on your machine, it's a nice tool to have, but necessary as OS already incorporates the mouse I/O with it. Good luck, hope you have as much efficiency with it as I do!
719287
No. It is supposed to be a working mouse. If you haven't already, try turning it off and back on. Like you would reboot your own computer. If that doesn't work, tHere must be a broken wire or bad solder somewhere in the mouse wire or connections. I would call vtech customer service or Amazon for resolution. Unfortunately, my grandson loved his laptop to destruction.
1249470
I used it but like you did it not work for me and I sent it back I am surprise they are still making it I recommendation is send it back for refund if possible I think if memory serves me correctly Kodak made it but it been such long time I could be wrong I know I tried to used it and look for drivers and could not find any that work with my Windows Vista IBM, I hope this answear your concerns . I think it more trouble than it is worth you might hire company to transfer for you and it may be less trouble as well Ok have good day
1916835
I was very unhappy the first time I plug this into my Dell Dimension Desktop, the mouse worked fine but I couldn't get the keyboard to work. After messing with and switching them around I did get both devices to work. I have an old mouse systems keyboard which I love and I'm so glad it finally worked. I hope this helps....stay safe
709231
I'd hope most likely you could get a replacement sent or if not maybe find a spare usb piece. if not that's just plain stupid because that piece is smaller than the tip of my finger. if I didn't use the mouse all the time and keep it plugged in my laptop, that usb would probably been long gone. Oh J Berry, this is how you program the mouse for any computer. First, open the door next to laser lens on bottom, insert 2 AA battery, and return and close lid over battery compartment. Okay! Okay, joking aside, insert USB plug into any USB port you have free(note: easiest to reach, seems to work great). Alright, turn mouse over and find switch which has 3 options; off, on with battery save(no lights), and ON( screw energy saver, this mouse is bomb), turn to either Ons. Bam mouse now works with you pc
2157706
That's weird, my mouse worked right when I plugged it in. Make sure its on (switch on the bottom), plugged in (wireless USB reciever), and the light on your mouse is on. If all of those are working, then I have no idea.
1318024
I just downloaded the software but didn't install it.Ordered the touchpad,I will be using it for a desktop which I would hope doesn't make a difference. Already have a Logitech wireless mouse which works well with the desktop,didn't have to install anything for that. Thanks for the info Ata.
1975569
You will have a very hard time, if like me, your keyboard mouse stops working a month after you start using this particular Toshiba. If it is still within the time period to return it to Amazon, do so. I missed the return date by 2 weeks. Toshiba quality has gone down considerably. Sorry I didn't answer your technical issue more specifically, but when your mouse fails, it will be impossible to do much with your laptop.