The container of the product was broken before I opened it. What should I do now?
1238788
I have never had this experience. I think you'd better ask for replacement. Good luck!
1723714
My advice would be to look at the jar itself or contact the company. Or email them.
1265111
I would like to second Angee MacMurray's comment, use a different supplier. The seal on my order was broken as well.
420095
Contact the seller, explaining what happened. Ask for exchange. Not a high quality piece but sellers dont want negative rating.
59217
I say send it back and request an exchange. Mine just had a new smell and was ok to use immediately.
409167
Don't know what to do if the box is broken, other than just use it broken. No one should be able to see it. If the box is broken so much that the battery portion is damaged and unusable, you may as well get a new one.
1340636
I suggest contacting the seller to let them know, there may have been a mix up/mistake with the packaging. If the seller is uncooperative or doesn't respond I would contact Amazon and see what options are available to you in this situation.
918407
The package I ordered was all in tact. Maybe try contacting the seller for a replacement?
1220082
I have no clue as to why this happened. I have bought this several times and it's always clear! If I were you I would call the 800 number on the container and ask the manufacturer about that.
1613153
I have always had good luck with writing or call the customer service contact enclosed in packaging, if the product is not complete or is broken generally companies and distributors want consumers to be pleased with their purchase. Patience will prevail as a rule.
2193524
I would contact the company before handling the contents of the container or you can search to find smaller containers sold by the company.
1222779
if it is of the same manufacturer as the one I had, you should see a small metallic disc on the inside. Grab the disc firmly between thumb and forefinger of both hands and attempt to basically break it in half. That should do it, and don't worry about damaging it. It just goes back to normal.
1538348
Bad... the same thing happened to me. I got an open-box item. I asked for a replacement and was told the product is no longer available.
1657094
I guess you could try to contact the manufacturer, but I doubt it. How'd you manage that anyway? For future reference, I put it in the basket where the utensils go.
362458
If you have the carton there should be a customer service email or phone on it. try that.
1853302
Well when i got mine and it was broken, they sent me a shipping label. Does that help. :(
614975
If it arrived broken, you should be able to get a replacement through where you bought it at no charge. It was not your fault and should be made right.