One of mine arrived broken. DO I have to replace the whole set, or can 1 new one be shipped to me?
1250542
If you placed your order with Healthy and Active, please send me an email so I can assist you further.
1015220
I have one broken too. I would thing you can contact the company. Look it up on Amazon. I love mine but they are very fragile.
1225357
I suppose you could go to the Manufacturers website. I have been told that they cannot be replaced and the wholeunit must be bought again. I hope that is not true. Seems to me you ought to be able to replace any part without having to buy a complete unit.
694515
I broke a bowl too. You can't order a replacement, as far as I know. I looked and looked, but I ended up ordering another whole set,
1224852
I'm not sure, what I would do is because this set is relatively inexpensive is order a whole new set and then use my remaining pieces from the first set for "spare parts".
241508
I'm not sure, you'll have to contact the manufacturer. I had bought the whole set also. Good luck.
675228
You got a broken one. Just ask for another one and they will send it to you.
664966
Yes You can replace it with a new one or one of the others if you have more than one in the set
709145
Probably not. I think you would have to replace the whole thing. I'll check for sure when I get back home.
869466
We actually had a piece break on one of the door hinges. I sent an email to the manufacturer and while it took them an age to get back to me (I believe I sent a second email) they sent us a replacement set and apologized for the delay. I suggest you contact them.
1599979
Sorry. We do not have this problem. Maybe you teceived defective set & need replacement?
777103
Wow. That's news to me. I really don't know. I got my full set. I think it's an over seas seller. So the package gets a little damaged. But, I recieved my set in whole.
918407
The package I ordered was all in tact. Maybe try contacting the seller for a replacement?
443399
The only way I know to do what you want is just buy another set. They are not so costly. The only other way I know is to contact the seller. I hope this will help you.
608827
I'm uncertain about a replacement. It might be less expensive to replace the entire unit. Although, if you go to the company website they may offer one.
282405
Yes, mine arrived broken. I reported it on the amazon site, and they gave me a postage form to print out so I could send it back. They pay the postage.
1513024
Nope. If the unit is broken in "any way" I was told you need to replace the entire thing. They'll charge you a $40 hold for a replacement unit. When they receive your broken unit then they refund it. It. Takes. Forever!!!! I swear their customer service is run by one guy. Not kidding. If I had to repurchase...I wouldn't