Does anyone else have the issue of some of the juice going into the water pan as well as the collecting pan? I feel I lose a lot that way.
1254482
I have had maybe a few teaspoons of juice go into the water, but not any large amount. Is it possible you've got a bit of a tilt to the pan/cooking surface?
1254483
If the pan is assembled correctly and the juice container is emptied regularly, it seems this would be impossible.
1254484
I love my juicer! No juice has gotten into my water pot. I am also pleased to say that I get pure juice and no steam to juice.
1254485
I have not had that issue with multiple batches of crab-apples this fall. You may be waiting too long to collect the juice. If it gets full, it probably would spill over. Also, check it when you wash it to make sure you do not have a faulty pan.
1254486
I own one and have not had that problem. The only way that I would have juice in the water pan is if the tubing is plugged, or the collecting pan is too high for the juice to drain out of the tube.
1254487
I had a different problem with my pan in which I was not getting any juice while water readily boiled away. The steam seemed to escape around the edge where the water & juice collecting pan met. I did have a faulty pan and returned it to Amazon for a replacement which was quick and easy. I received a replacement in less than a week but have not used it yet. I will advise once I do.
1254488
I own one but have not had the chance to use it yet. There is a women on youtube that uses one all the time 'imstillworkin', I think her name is Susan and she will answer questions about almost anything concerning home canning and food storing. I hope this is helpful! :-)
1254489
I'm not sure how that could happen as the water pan is its own separate pan. The juice should come through the tube. Are you putting it together correctly?
1254490
That hasn't happened to me so far after steaming 6-8 batches of grapes yielding over 6 gallons of grape juice. All the juice collects in the middle (collection) pan with none going in the bottom water pan. Not sure why your juice is getting into the water pan unless there's something wrong with the steamer.
1611632
I have the same problem. My husband noticed that the bottom pan is not round and leaves a gap and the water escapes from the sides and spills all over the stove top and none gets to the berries. So (don't ask me how I figured it out) I stuck a fork in the side of the colander potion which allows the steam to enter the berry holder portion. The second time I had to stick two forks in the side of it. Go figure, I think we should send them back as they are defective. I bought one for my daughter and thank goodness her's works.
85162
Don't believe there is a loss of nutrients in the process. The lid and pots fit well together to make a tight closed steamer. It does take some time but when the juice starts flowing, you better have jars or a pot ready! I've not found the need to add more water.
2175492
I use Juice with mine all the time! Ive used orange juice, apple juice, various low% juice punches, and of course just regular water. i even had a bottle of Mt. Dew that had gone flat and i re carbonated it. Not sure if they will have negative affects over time, but so far ive just made to clean it wekk after use with Juice and i have han no issues!
1697927
I just bought this unit in December and I have the exact same problem. I love the unit. It is on my bedroom carpet so I am going to try to put a mat underneath it to see if that helps and I will try to change the water level a bit as another person suggested. My guess is that the water sensor works well and the system needs to be level. Someone else told me to put it up at the highest setting and that may help. I really don't want to have to replace it and its too late to return. It really is an awesome unit. Looks great too
1243769
Have you tried to use it? Mine is always kinked right where it fits onto the pot. But once your water starts boiling and the steam runs through it, it always softens the hose and straightens out the kink and the juice flows fine.
2139052
i lost mine too, but it seemed to function okay without leaking. however it may eventually. i would look for a replacement if you are going to keep the unit.
1856717
Mine seems to leak at the seam if I put too much in at once. Also, I do run the pulp through again once or twice. The veggies/fruits are too expensive not to try to get more juice out of it.
134272
Mine leaks too! I used it once (so far) and the liquid stared to leak right on out. I just contacted the seller and am waiting to hear back. I don't know if the one piece jar is such a good idea. ugh
1856716
David, my suggestion is return it and ask for a refund. Mine worked for half a glass of juice and then there was more juice on my walls and ceilings than my glass. So please return it, ask for your money back and buy another brand.
389947
I'm sorry to hear you had a problem. Mine arrived in perfect condition, and I've been using it daily with no problems. I'm sure Amazon will help with the return and sending another one to you. I LOVE mine!
1827292
Try cutting back liquid. Mine has turned out different when I use broth or stock instead of water.
1698669
I haven't had any issues with juices spilling over. I have had issue with it smoking, however ... to the point where my smoke detectors go off. I'm fairly certain it's because of the oil I use to keep it from rusting after washing it but not sure how to avoid that. All in all, it's fine but with it being double-sided probably not the best choice for indoor cooking IMO. I wish I would have thought about that before purchasing but c'est la vie.
2067663
Make sure you have the appropriate amount of water per type of food you are cooking. If that doesn't help cal them:) They have great customer service I would call them and they will probably send a replacement!
567095
Hi, Kaitlyn, the pulp, skin, etc . . . was actually pretty mushy, once all the juice ran into the glass. In fact, a lot of the contents was stuck to the inside of the machine, instead of going into the container. I had the lid on properly, but it didn't seem to transfer all the contents into the bin. Some of the fruit was even stuck on the outside of that tool, used to push it down into the chamber. It was fairly quiet, considering how big this thing is. As for being compact and transportable, I would have to say "No." This thing is huge, and you have to make sure that several parts are securely in place, otherwise, you will get a big mess, when you turn it on.
1004739
I cannot answer this correctly because the juicer I purchased is acting up - it is not properly juicing the veggies or fruits I put in - it seems like there is something loose (I have checked but still not doing it right) and it makes a big noise and trembles to the extent that it moves around, feels like it is about to shatter - I have to hold on to it - no, the juicer I got is not doing well - I cannot answer that question for you
1186042
Mine leaks juice around the cup no matter how tight I screw it on and it runs down into the machine when it's blending. Anyone have a solution for that?