Pole Socket (Part#03-02-004) is broken on mine & feeder is leaning. Company's phone has been disconnected. Any suggestions?
1254063
The company that manufactured the feeder has gone out of business. My friend has the same feeder and called the Amazon distributor from whom she bought the feeder when a part broke and they would not stand by the lifetime warranty. It's unfortunate because it's a wonderful feeder, but is rendered useless if something goes wrong and can't be fixed. I wonder if Amazon would be willing to give you contact information so you could check to see if the manufacturer has any "spare parts". I think either Amazon or Amazon's distributor should go to bat for you. Good luck.
148216
My seller, ajillis_products - Amazon Marketplace, replaced my pole promptly when I had a similar situation. I was very pleased with the manner the seller dealt with the problem. A small break in one pole section is easy to repair and will last. Just use a hacksaw to cut off about 1" of the end and re-install in the ferrel; coupling.
1934688
Mine is working normally. Have no problems technically, except the pole condition has some scratches when it arrived.
2086896
I had a bear get at two of my feeders last year and he broke the bases. On chance, I emailed More Birds and they sent me replacement parts! It would be worth an email. Jim
1816391
I got that error and then realized the plug was not pushed in all the way -- make sure it clicks. Otherwise just go to sunbeam.com for contact info
806767
I had someone else install this feeder for me, but I think it was a 9 volt. I think the company that make's these could help you. I know one thing for sure--it works.
1886951
I'm not positive but this socket remembers is setting after power outage; don't recall ever having a power outage during it's use.As a test, what I would do is flip the circuit breaker, wait a minute and turn the breaker back on. We may both learn something.Sorry, that's the best I could do.
1175367
I'm not sure what you're up against, but.... I'd just take it all apart and start over again.There should be either a screw or a clip, or it's held together with friction. If it's not working you need a new switch? Or do you just have it wired wrong?There is a screw on the back of it..? be sure the power's off!bucky in tucson
195185
Mine has not worked since the day we got it. The light is red and the switch is turned on correctly but the rabbits have eaten all of my sweet potatoe plants. I think either Bell & Howell or Amazon should stand behind their produce and send us a new replacement for the ones we purchased Vickie
122081
My elephant too. I contacted the company. They said if you have the reciept, to email them and they will send you an email response with shipping address, etc. and they will send a replacement part. You likely need an entirely new base/body of the elephant. You will need to clip the wire and send it in with the reciept (less than 1yr so it is under warranty). Or, if you don't want to do all that, they told me I could return it to the store to return or exchange it. I think a trip tp the store sounds best.
1728491
I am having the same problem, did you find an answer to this??? Oh wait.... got pliers an pulled on it..... now it is working. I thought I was going to break it.
1965173
Turn off electricity. Use potato cut in half to unscrew the base. If that does not work, order the perfect tool from Amazon to do the trick. That 's what I did last year.
76754
Sorry Patti, can't help you with this one. Have had my feeder only three months and everything is working find for me. Good luck with your problem
574793
The switch can't be fixed, as far as I can tell, and replacement looks to be nontrivial; looks like it's all custom castings. I tossed the crap grinder in the bin and got a better meat grinder.
1072565
my new feeder is still in box----ground has beeb too frozen to set up. have always used this feeder---this on came from BIRDS choice 477 Vigt Lane, Chilton,WI 53014 PH 800-817-8833 website www.bidschoice.com I am sure they will have parts. Widel
1515461
Try another outlet and/ or make sure the handle is in the downward position. If that doesnt work, return to distributer for refnd or replacement.
203745
Greg, that sounds like the problem we had. Something may have fallen into your paper feeder. I unplugged ours and gently shook it back and forth. It dislodged what was in it. Now it works great! Good luck!