I don't have any tension at all in the top pole - no spring or anything. It does not tighten when the smaller pole is rotated. What am I doing wrong?
1274566
We had the same problem and realized that something had broken and was missing so they replaced it at no cost. Just go to the Amazon seller and contact them for replacement.
1274567
Well when I first started to put together this shower caddy I didn't have a springy action either until I realized that I had to unscrew the top of the top pole....I felt kinda silly, but I don't remember the instructions mentioning this. I hope that is all it takes for you.
1274568
The instructions were mediocre at best. Totally didn't give enough info on the spring-section of the setup.I figured out the top section, but I had to spin the thing for quite a while before it threaded enough to engage the spring. After that it was 5-by-5.
662410
I did not have that problem. The poles were tapered on one end and assembled easily by pushing the spring loaded peg flush with the pole's outer surface then pushing the pole in the other pole so that the peg lines-up with the hole in the other pole. When the compressed peg reaches the hole, it pops up locking the poles together.
376102
Mine only extended and went back 2-3 uses then locked up in the non extended 8uposition as well and leaks rust water from inside the pole now too. I originally thought it just froze up in the non extended position. But after allowing at the fall could not rotate the pole and pull it to extend it either. It was very difficult on the initial use to twist it and then to pull it to extend it but after that it just locked up and wouldn't twist to the stand any longer. It's a shame because I loved the idea and the use of it the first couple times I got to use it but I just need to make the pole out of something better to wear it will not lock up or collect water inside and leak rus twater everywhere. Mine only extended and went back 2-3 uses then locked up in the non extended 8uposition as well and leaks rust water from inside the pole now too. I originally thought it just froze up in the non extended position. But after allowing at the fall could not rotate the pole and pull it to extend it either. It was very difficult on the initial use to twist it and then to pull it to extend it but after that it just locked up and wouldn't twist to the stand any longer. It's a shame because I loved the idea and the use of it the first couple times I got to use it but I just need to make the pole... » Read More Mine only extended and went back 2-3 uses then locked up in the non extended 8uposition as well and leaks rust water from inside the pole now too. I originally thought it just froze up in the non extended position. But after allowing at the fall could not rotate the pole and pull it to extend it either. It was very difficult on the initial use to twist it and then to pull it to extend it but after that it just locked up and wouldn't twist to the stand any longer. It's a shame because I loved the idea and the use of it the first couple times I got to use it but I just need to make the pole out of something better to wear it will not lock up or collect water inside and leak rus twater everywhere. « Show Less
1289829
Had that same problem in the beginning. Just make sure the cable underneath is attached and you can adjusts the tension, just use your hands to make sure the cable is on wheel
1140437
I never had a problem, it just screwed right in. I just unscrewed it to check: the bottom part definitely has threads on the outside of the pole part and the middle pole has threads on the inside. Must be defective. :( Have them send you another.
1735487
I have had the same thing happen. Anyone have an answer to the original questoin (a diagram showing how the spring goes together)? Thanks
1166192
You have to tighten the set screw in the bottom of the pole to make it stationary before you can get it to loosen up. Then I used a pipe wrench to unscrew the top. The wrench they send is kind of useless
198375
You have to wind it past the tightest setting until it starts making a clicking noise, then it won't sag. Ours sagged, too, when we first cranked it up, but this seems to have fixed that. Just make sure it "clicks" while raising or lowering the umbrella.
352322
It has a minimum tension only, it still requires some effort, like you were using about a 5 lb weight.It was also easier when I held it out at arms length, and used your other hand to stabilize it.I haven't set it any higher and it's been a couple of months.
1429349
There can only be a few things. Either the pole is not installed straight. Check the level to make sure it is level vertically. 2nd, take the pole down and check the ceiling plate to make sure it is spinning with ease. 3rd check the pin at the base that turns form static to spin and make sure that is not being held up. Lastly after you check all that make sure you don't have the pole to tight where it is not moving. Try that and report back. Thanks
202640
It is a little tricky. It is most easily performed with the pole completely collapsed. I screw the base on from the bottom, holding the pole above with the other hand. Getting the threads to match up may take several attempts. I can usually get it on no problem, although there have been a few occasions where i timed out on my frustration limit and had to come back to it O.o My girlfriend has much difficulty attaching it. As for mine, there is no error in manufacture, rather, just a tricky connection. Assuming your threads have been properly machined, you should be able to get it with some practice. Good luck,Dalton It is a little tricky. It is most easily performed with the pole completely collapsed. I screw the base on from the bottom, holding the pole above with the other hand. Getting the threads to match up may take several attempts. I can usually get it on no problem, although there have been a few occasions where i timed out on my frustration limit and had to come back to it O.o My girlfriend has much difficulty attaching it. As for mine, there is no error in manufacture, rather, just a tricky connection. Assuming your threads have been properly machined, you should be able to get it with some... » Read More It is a little tricky. It is most easily performed with the pole completely collapsed. I screw the base on from the bottom, holding the pole above with the other hand. Getting the threads to match up may take several attempts. I can usually get it on no problem, although there have been a few occasions where i timed out on my frustration limit and had to come back to it O.o My girlfriend has much difficulty attaching it. As for mine, there is no error in manufacture, rather, just a tricky connection. Assuming your threads have been properly machined, you should be able to get it with some practice. Good luck,Dalton « Show Less
2204671
First adjust the bottom to its widest stance. Then slide the center pole so the load is at its closest to the ground. I do that because I'm short and I discovered it's very stable.
1575835
Hi Betty. Thank you for your recent purchase. Yes, the legs are to be tight. You might want to get a cylindrical pipe or PVC or something to give you more leverage or just turn it as tight as you can and then tighten even more. You will not break it or strip it by tightening. Legs should not be loose. If you have any questions, feel free to call us at 888-567-5867. Thank you! JumpSport Customer Service
1737696
Tighten it down. It spins when it's loose, but will stay at any angle you set once it's clamped tightly
889514
There is a T handle screw on the top and you can adjust it to change the tension. I usually leave it at the same tension all the time because that is what I'm comfortable with, but some may want to adjust it. I love it - works well for me.
524181
Should be an allen wrench set scree on top...turn it to increase the tension...push down on the wrench while in screw to release all tension
462557
The tension knob MUST be aligned properly in the hole before tightening or it will NOT seat properly. It took me 4 tries before I got it seated properly and quite a few turns before it tightened enough to increase the tension.