APC H15 power conditioner arrived dead: Has this happened to any other H-15 purchasers?
618107
This just happened to my unit that is about 3 years old unit. Called APC and they are going to send another one. One thing you can try is unplugging everything, hold the unit about 6" above a solid surface and drop it. The shock can unstick the relay. I tried and it did work on mine.
404240
I have had mine about 18 mos, but only use it in the winter so I have to re-educate myself every year. when you plug it in you should see a power light, however the machine is not running. you must press the pwr on button either on the machine or remote then set moisture level and output. make sure tank is full before even plugging it in. It won't do zip without h20- I used distilled water as I have a lot of mineral content. When I first start up I use high output and leave the ION generator off. after a couple of days I reduce one notch. DFBURR
1712883
I only had to plug it in. Try it in 3 different locatoons. If it's still dead, contact the seller.
247957
Funny you ask. Mine just blew and im having a difficult time getting it replaced by Amazon
447787
Something is certainly messed up. Few minutes tops.. It could be power supply..jeez... Dead Upon Arrival. I've had good luck with mine though....
444418
It has happened to us as well. Amazon handled the problem fast and provided us a new unit quickly. However it failed after two weeks ago. It also went dead. I am returning this one too.
559945
Sorry, can not help on this. My unit was defected and I return it back to factory, never work. I got HP after and happy with. I'm answering because Amazon ask me to do this.
1178522
Mine stopped working too and it made a loud buzzing noise... it should turn on after the power is turned on, I fixed mine by just bopping the side and it worked!
306118
Good Question. I bought two of these about 8 months ago. The power supply went bad on one and I contacted A.L. about a replacement under the one year warranty. They are providing one out of courtesy, but they pointed out that Amazon bought the units without warranty; so for any other warranty problems I will need to contact Amazon. Mine are not refurbished, nor did the web page say that Amazon was warranting them rather than the manufacturer. I appreciate Altec's offer to send a new power supply, but am troubled about other purchases I've made from Amazon. If I learn more, I'll post it.
1407334
They did for me. I had a bad power supply. I sent it back for repair once (no charge except for shipping), but it was an intermittent problem and they couldn't get it to fail. When it started happening again a few months later, they just shipped me a new power supply and it's been working great ever since. It was a bit frustrating, but I must say that the customer service was outstanding. They stood by their product.
858709
Mine was dead on arrival. my suggesting is to test the product out immediately to make sure it is working.
889223
I unplugged power for about 5 minutes and that did it. 15 seconds won't do it...I tried that first. Give it AT LEAST a minute.
2176712
Thanks for taking a minute to reply Russ. So was the product dead on arrival or did you just not realize where it was located?
1879697
My screen would come on briefly and go black. The 2 main capacitors for the power supply were bad. It took 15 min to unsolder old capacitors and solder new ones and works perfectly. I have the other just in case for a fraction of what I would have been charged to diagnose the problem. I would say yes if that's your problem.
1217936
Do the American ones come with adapter GFP241DA-0926 ? I bought two of these dehumidifiers (supplied by GET plc through Woolworths in UK, reduced from GBP 40 to GBP 20) probably sometime last year, though I don't have receipts. One failed before the other so I was able to determine that is was the power supply and not the dehumidifier that had failed. GET can't supply new power adapters, and as I don't have receipts I can't take them back to Woolworths.
681845
Thank. I just returned mine to Amazon as well. I ordered another unit from another retailer (Amazon was out of stock) and am hoping for a better unit.
1924722
The unit died ~2 months after I bought it so i'm not in any position to answer T. Jackson's question [How does the random prog....]