I purchased this item and the glow in the dark vibrator from you, neither of them work. Do you have a returnd policy?
1252847
We give all of our customers a 30 day grace period from the date of delivery to contact us regarding any problems or issues with their order. We recommend you contact Amazon to help you get in touch with the the seller you placed your order with. We hope they are able to resolve this issue for you soon
730463
I need to return it because it stop working with a month of use? If I can get new one or my money back.thanks
1325635
The same thing happened to me. I bought 2 of them and 1 don't turn on . I also replaced the batteries and it still doesn't work. I don't know how to replace it eather because the packaging has been taken out to the trash.
738476
Mine was faulty and didnt play anything. It didnt even have a Squeeze me tag. I ordered from 2 different sellers and both were defective! Very disappointing! I bet yours is also defective.
1104614
Write back to the vendor, via Amazon, and let them know. They did refund one of my purchases.
993002
Sorry to be the banter of bad news, but it does sound as though you have a defective unit. The good news is you are still under warranty. Do not waste another minute; call the store where you bought it and have it returned. This device is a no brainer; you plug it up, turn it on and watch it go...the spray should work with ease and percision. Buying defective items does happen in life; sorry you had to experience that. Best wishes with everything.
1088071
I doubt the seller will take returns (they typically dont on this type of item for health reasons) so you may want to keep trying. Are you sure you have the batteries in correctly? There's a + and - sign on the plastic.
1493703
Try putting the batteries into the remote first. After you put in the batteries for the receiver, there should be a blinking red light. Immediately press down on the vibrator on the remote and hold it until the receiver is a solid red light and starts vibrating. I had the same problem with both my receivers. But after a few tries it works.
682042
The new Sharkk bluetooth case doesn't work. It was to usable. Are you the previous owner? If so, I would like a refund.
1293894
I would return it and request a replacement or order a replacement, but I was unhappy with the quality of this item, so I'm not surprised your package was incomplete. I would just return it and go to Bed, Bath and Beyond and get the replacement.
1103834
I had the same problem with this item. Bought it for my daughter for Christmas and it didn't work when she opened it. The wrapping also indicated that it had been opened before - didn't seem new. Perhaps it was a return from someone else and they tried to refurbish it. There was packing tape all around it.
71099
I don't mean to be rude but you are testing it in the dark? And it doesn't glow? If so I would contact Amazon if you bought it from them and get your money back. It worked great on my items so I'm thinking you must have a defective can.my items
148999
Please make sure the batteries are installed correctly and that all battery panels have been re-attached (some toys will not operate when the battery panel is removed). If the item still does not work I would recommend returning it as defective and request that Amazon send you a replacement item. Thank you!
1683162
the one i bought didn't work at all. i was promised a refund but that never happened either.
720771
The one I purchased worked when I purchased it and it is still working. I agree with the other answers. It probably got turned on by accident. This is a great toy and well be worth contacting the seller to have the opportunity to make it right.
904587
Mine just didn't ever work and I waited too long to return it.. Get your money back and go to bed bath and beyond. Seriously.
959065
It should glow right away. Check to make sure your plug is 'live'. Otherwise, you got a defective unit.