I bought this several years ago .. the flexible/rubber edges that is around the edge of the door has worn off .. where can I get a replacement ??
1269706
They sell the whole kit at Home Depot and may have parts there. The rubber gasket was the first to go for me. It barely made it a month. I've never replace it...I'm lazy
1269707
contact the manufacturer, it's possible that the rubber seal is under warranty.Mine failed in the first few months - it was replaced without trouble (they sent me a new door)
1378480
I have just read the answers to the fact the cat door does not close and blows open in the wind. How do I get it replaced? I am very pleased with it other than this problem
991595
You can order a replacement one. You can google with dimensions (size)and it will show where you can order it from..
990191
Like all things, it depends on how much you use it. Mine has a spot where the fabric has worn away to the rubber tip, so a replacement is in the near future.
371981
I had the same problem at the end of the winter. I was within 2 years of purchase and they replaced it free, no questions asked. Look at the return procedure on their website.
255388
Ideal sells several replacement doors, but Amazon only appears to sell one. If your old door has a rectangle around the Ideal logo and has 7 holes in the top, you have the older type frame. Contact Pet Doors at 1-800-826-2871. Web site is petdoors.com. They will send you the correct size for your frame.
1558629
I have not needed a replacement, but I have found similar tips at Lowe's or Home Depot. Take your stick in with you and ask a sales person to help. Jim
1377980
I didn't read my response before I sent it. Sorry. My friend had to replace his door and used the part on the new door. He had the old door hinge break off and the old door could not be reused. I hope this makes more since.
1925046
If it is an interior door with a standard mortise, I would just replace the unit. This one is inexpensive and works well.
1577274
Try calling the company who made it, they may be able to help. There should be a number with the paperwork it came with. This has worked for other products I have needed replacement items for.
558259
To get any replacement parts, call 1-800-313-5111. The item is an edger and the model number is ED70012.
797745
Sorry to hear about that you middle section is broken. I know how easy it is to break, it's pretty delicate. I haven't seen it anywhere to get replacement parts, but try to contact the vendor, perhaps they can help you out.
964351
I've had mine for 3 months and mine is starting fray on the front edge. I tried contacting the company, but no luck.
1577273
I would google the company or search the booklet which came with it for a phone number and call. That is how I always find replacement parts for anything.
1712303
I purchased this with a new door panel. The plastic hinge on the old door broke. This part is a metal reinforcement for the plastic door hinge. Looks like this: Norcold 61631330 Black Hinge Plate on amazon. I went to the Norcold site and looked up the parts list for a new lower door. Then went to amazon for the door and amazon suggested a door hinge.
1698614
I purchased the medium petsafe door replacement. The seller should have a web site that you can either e-mail them or maybe even call. When I purchased mine I was able to call them and they asked me questions to be sure I was ordering the correct replacement door. You can go directly to PetSafe.com and they may be able to help you as well. Be sure you have not only the measurements of the replacement door but also how many screw holes there are at the top. Good luck and I hope this was of help.
1091967
Sorry, I haven't owned mine long enough to need a new gasket. Have you tried contacting the company directly?