mymy vaccum just stopped in mid stream and it seems the motor has gone. I bought may 14. How do I get it fixed since it has a 7 year warrenty?
1248169
Oh no I am sorry about that! The Prolux 7000 does come with the 7 year warranty and is one of the most dependable vacuums we sell. As such it is equipped with a thermally protected motor. Which means if the motor gets to hot it will turn off the motor. There are several things that can cause this.1. Something wrapped around or jammed in your brushroll.2. Working the motor to hard (for example vacuuming a long time on thick plush carpet)3. The vacuum bag being to full or the filters to dirty.If its none of those things and you need to take advantage of the warranty just email our service team at service@greatvacs.com and we will get you all taken care of :)Thanks Dustin Oh no I am sorry about that! The Prolux 7000 does come with the 7 year warranty and is one of the most dependable vacuums we sell. As such it is equipped with a thermally protected motor. Which means if the motor gets to hot it will turn off the motor. There are several things that can cause this.1. Something wrapped around or jammed in your brushroll.2. Working the motor to hard (for example vacuuming a long time on thick plush carpet)3. The vacuum bag being to full or the filters to dirty.If its none of those things and you need to take advantage of the... » Read More Oh no I am sorry about that! The Prolux 7000 does come with the 7 year warranty and is one of the most dependable vacuums we sell. As such it is equipped with a thermally protected motor. Which means if the motor gets to hot it will turn off the motor. There are several things that can cause this.1. Something wrapped around or jammed in your brushroll.2. Working the motor to hard (for example vacuuming a long time on thick plush carpet)3. The vacuum bag being to full or the filters to dirty.If its none of those things and you need to take advantage of the warranty just email our service team at service@greatvacs.com and we will get you all taken care of :)Thanks Dustin « Show Less
1248170
Contact : service@proluxcleaners.comTell them your issue and they should respond. Include where you bought it.
1248171
There are 2 resets, 1 located on the back and the motor also has a fuse that is replaceable or contact your seller.
1248172
I would contact the company you bought it from. They should be able to tell you exactly what to do....or go to the manufacturer's website for what to do as well.
835790
I wrote to the company that made it. The motor was not working, they sent one right out. Just look up Mama Roo. They can probably replace it. By the way our great grand baby thinks it's the best thing ever.
1429619
It's probably under warranty. They should give you a new one. These machines are tight and made to last. You probably got a bad one.
557538
I called an appliance shop, and they were very helpful sorting through different brand names on the same exact machine. The bearings in my roller were dried out, and it took several belts (and some choice cuss words) before I got my vacuum running like new again. This salesman was a great resource, with great prices:
1657630
If you purchased directly from Young Living you'd have had a 1 year warranty. By not purchasing directly from them, you are likely out of luck. However, they sometimes need a good cleaning with rubbing alcohol or vinegar to get the little vibrating disc in the bottom to unstick. It's also possible that water has leaked into the motor housing, especially if it tipped over recently or if it's been run quite frequently. If that could be the case, you can pull out the grey rubber pegs from underneath (they hide the screws), unscrew the base and open it up to air out for a day or two. This happened to me and airing it out is what fixed it. If you purchased directly from Young Living you'd have had a 1 year warranty. By not purchasing directly from them, you are likely out of luck. However, they sometimes need a good cleaning with rubbing alcohol or vinegar to get the little vibrating disc in the bottom to unstick. It's also possible that water has leaked into the motor housing, especially if it tipped over recently or if it's been run quite frequently. If that could be the case, you can pull out the grey rubber pegs from underneath (they hide the screws), unscrew the base and open it up to air out for a day or two. This... » Read More If you purchased directly from Young Living you'd have had a 1 year warranty. By not purchasing directly from them, you are likely out of luck. However, they sometimes need a good cleaning with rubbing alcohol or vinegar to get the little vibrating disc in the bottom to unstick. It's also possible that water has leaked into the motor housing, especially if it tipped over recently or if it's been run quite frequently. If that could be the case, you can pull out the grey rubber pegs from underneath (they hide the screws), unscrew the base and open it up to air out for a day or two. This happened to me and airing it out is what fixed it. « Show Less
1266830
I would check the bag first to be sure it isn't at capacity and needs to be changed, after 6 months it may need to be changed. If that isn't it I would check in the inlet area to see if anything was sucked in that is now blocking it. I have had no problems with suction problems at all. The first bag I found needed to be changed earlier than the next bag I guess because my old vac wasn't working as well any more so when I initially started using the Miele the first bag got filled a lot faster than I expected. Good luck.
292619
Two things... There's a washer on the inside that may be replaced very easily. They give you some in the bag when you buy. Or call the company directly and they may be able to help or send you a new one. Good luck
1403474
Try calling Shop-Vac directly - we needed replacement of the bottom piece and they were very helpful. You should have an 800 number in your instruction booklet or look for them online.
939629
I'd contact Amazon--it should last longer than 7 months. They should be able to give you a name to contact, if Amazon won't take care of the problem. That's the same month that I got mine.
909291
I didn't find parts either, not from shark anyway. They only offer to fix it for shipping costs, if it's still under warranty. They also offered a replacement at a discounted cost. I bet if you research the motor, you can probably get brushes or bearings. I couldn't find the armature at a worth while price. That's what went bad on mine. I threw it on a shelf and cut my losses. What part do you need? Maybe I can send it to you if it's not crapped out on mine. :) Chris
949834
My motor went up in 10 months. It didn't sound like it did when I bought it and it wasn't picking up hair and dirt like it had. I took it to our local Sew & Vac who said they were an authorized dealer. When they called, I was told that the work needed to repair it was not under warranty and that it would cost me $90 to repair it. Honestly, I hated the vacuum for a number of reasons so I told the repair shop to throw it away. I ordered the Panasonic UG471 and got it in less time than if I had waited for my Hoover to be repaired. I have a huge GSD and need to vacuum daily.
1932461
The motor is burnt out I had the same problem .I contacted the company 2 times with no response My unit is only 45 days old. Good luck getting it repaired under warranty.
1532068
U bought it through Amazon, RETURN IT and get another one. Sounds like it's got a short or a defective motor/ battery. Take advantage of Amazons excellent return policy.
716439
The belt may be broken or the motor burned up....both of those happened to me! Get your money back if you still can!!!
226059
I also purchased this and love it! My vacuum works so well. Perhaps yours has a glitch or is a lemon for some reason. I know one thing, the manufacturer stands behind their product. Simply contact them through their website and let them know what has happened. They will definitely help you out.They are a family owned company with great values. Contact them!
966088
Sorry I cannot provide an answer to that question. You might want to call a vaccum repair service with that question.
1467047
The unit I put it in was a late 09 I think. Had no problems. Don't have the vacuum any more gave it to my son. So can't really double check manufacturer date etc. Got a wiring schematic online which was some what helpful. Seemed to have more power than when it was running before with old motor.