What if I lost the key and code is not working?
1256975
the key comes with a code number on it. copy it and save it in your wallet or medicine cabnet. Then call a lock smith. In summary the safe can be broken into with specific tools. I keep mine bolted to the back wall in a closet. This placement makes it difficult to remove the safe and take it away. the face plates are medium strength steel. the metal is not as thick a regular store safe. it is only good to protect documents from fire and household members from taking valuables. In summary if you loose the key and combination number your in a pickle. For the price, I was very satisfied.
1034406
clearing the code doesnt fix any problem it just resets the computer. you need to see a mechanic.
616591
same on mine. I just installed mine, setting up the master code/user codes as directed, and it did respond as the manual. but no code work at all. can't open the door at all.
861263
Yes this blank key is not good for you unless you order to cut your code on it. Actually you can use the cover of this box to replace the old one.
2021909
You have to have the key that currently works in the lock to activate the key-change procedure. Odds are against that, I hope.
422650
I'm reading my Owners Manuel....it says, you're best bet is to Order a New Replacement Key. Of course you'll need : Proof of Ownership (Sales Receipt), Model #, Serial #, Lock#. Good luck!
791463
If you go to a locksmith you can have this done. I did the same thing with my existing key.
1951347
The key needs to be programmed...see this link http://www.keymam.com/news_view.asp?newsid=27
567434
If it arrived locked with the keys inside, that would constitute defective product and it should be replaced by Amazon. Mine likewise had the keys and cable inside but was not locked. Possibly it is just closed snugly, so I would put some extra effort into opening it. If that doesn't work, get a new one. Or possibly you're an accomplished burglar and can simply pick the lock open to access the keys...
2131022
you need to open the key fob. There is a tiny hard to find clip on the side. This separates the key from the computer chip. Inside is a barely visible number which will tell you exactly which key fob you need. You cannot use any key except the one which the code matches. The code is semi transparent and almost looks like a smudge. Also the replacement fob may look different than the original. It is the product codes which must match.
1304217
lol, your better off than me. I lost my key. But it seems to me I had the same problem, and it turned out to be I just had the have the open and close handle in a certain position for the key to work. Play with that sequence and hope it helps.
953005
Only if you have the reset tool. If you do not have the reset tool, you need to have the original key or working key.
10829
Try clicking any numbers to remove the code or zero-out the code that you entered. Then try again. I found the latch difficult at first try, but fine afterwards.
1183559
Did you save your cardboard key to reset and instructions. Just reset your code and it should work but you will need your original cardboard key to reset.
1748920
My keys I purchased was programmed just fine. The person advised me the key couldn't be cut because it wasn't the proper key. I have been using my key since last year with no problems
103610
they have an Old style key and a new style key. I had the same issue. I received 2 different keys. I contacted them, told them my situation, and they told me about the 2 key styles, and then sent me the correct replacement key. Good Luck.
781844
That's the problem. It needs to be programmed but I managed to get it done at Lowe's. They have the ability to make copies of keys w/ chips so I asked the guy if he can clone my working key to this blank no charge. I told him the key lost its programming. I got if cut elsewhere for $2.before bringing it to Lowe's