I dropped my 4 drawer and then something heavy fell on it and broke it in half.....I would like to purchase a replacement if that is possible? Thanks
1259813
I'm sure if you get a hold of the company, they will be happy to help you out.
1259814
The company may have repair parts. It is unlikely it can be repaired under warranty.
1259815
Contact mercantilestation2.com, phone 402-742-2586. I am sure they can help.
1259816
im not sure to be honest with you, I would contact the company and ask them, I believe it is mercantilestation2.com.
912498
I believe they do carry it on amazon! I did not purchase it though so I wouldn't be able to tell you if it was replaceable. I only purchased the laundry sorter
666615
I am sorry to say that the same thing happened to me and I could find no info on replacement parts. I ended up junking the machine which was a shame as I really liked it. Sorry I can't be od help.
755056
I haven't had that problem, but you could contact the mfg and see if they could replace the drawer. Good luck. I really like my cart.
1085388
Probably not. One of the drawer fronts on my initial delivery arrived damaged...a simple part to replace, but the manufacturer (more than likely a US distributor of foreign made cabinetry) was only equipped to replace the entire unit, not an individual part.
2079907
Amazon is good about replacing things so asking them is worth a shot. You may have to deal with the individual vendor. If they turn you down try contacting the manufacturer. Lastly you can hit the hardware store. Good luck!
1657094
I guess you could try to contact the manufacturer, but I doubt it. How'd you manage that anyway? For future reference, I put it in the basket where the utensils go.
2267217
I'm sorry, I cannot answer your inquiry. I have only one sliding drawer - which, by the way I am extremely happy with.
1636551
no longer than the one i had held up i wouldn,t bother but in reference to you question try for one from kitchen aid they are relatively close you might find walmart may even have it in the store hope that helps
1325511
Mine is sitting in a drawer, replaced by one with adjustments. Sorry I cannot help.
1160109
I have a very similar drawer block to this, from William Sonoma, and the only issue is that if someone puts the wrong knife, such as a boning knife in one of the top slots by mistake then you cannot open the drawer!!! The handle jams on the top lip of the drawer and you are in a very difficult situation. Love it other than that issue and of course if you have people helping you in the kitchen then this could easily happen especially if you are not there to warn them. Be aware of this if you have teenagers or a house cleaner that might put things in the wrong slot.
689420
Yes, the hole in the face of the drawer is pre drilled, then a bolt is put through the hole and the knob is screwed onto the end of the bolt. You can use a different knob on the end of the bolt or if it doesn't match the thread pattern you can probably replace the bolt as well as long it fits the predrilled hole in the wood.
892938
Oh gosh, sorry, I really don't know if you can buy a part replacement...but it seems very sturdy and I pretty much use it everyday and so far nothing has broken etc. - another customer has helpfully provided an 800 number below so I hope that helps you.
953030
I honestly do not know where to purchase a replacement, if it is truly available. Maybe try on line. Maybe at a specialty store. Some "mart" stores have replacements. Or something that fits. Maybe write to the manufacturer. It just could be " hey, if it breaks, you gotta buy a whole new unit." Or sometimes the unit goes and you are left with an unuseable carafe. You just have to ask. I would still try the "mart" store.
1015220
I have one broken too. I would thing you can contact the company. Look it up on Amazon. I love mine but they are very fragile.
118998
Well if the red button that says OPEN doesn't open the drawer. Check the batteries. If it isn't that, I don't know. I'm sorry :)
1077742
We have had problems with a couple of the drawer glides, yes. One right off, the other, I think they put too much weight in the drawer. They could improve that.