I'm having problem turning the cup to fasten
817694
1st try to removing the cup. Hold the cup level in the palm of your hand then reinstall making sure that the cup is aligned properly to fasten to the threads by turning clockwise to fasten.
817695
Yes, I've had two of these steamer's over the years and the same problem exists - they redesign the unit once in awhile but they do not correct this problem. Best advice: turn the machine upside down, look again at the direction for securing, and gently work it until it goes in the right groove.
1331252
I have the same problem - i just twist & pull at the same time. It is even more difficult when there is water left inside because you are not to tilt it .
2044158
Have only had this problem with drinking glasses getting stuck, one inside the other. Maybe instead of hot water just rap gently with a wooden spoon on all sides of the neck while gently pulling the spout. Cover with a cloth just in case of breakage. Good luck. Hope someone comes up with a better idea.
1581317
Keep turning the lid counter clockwise and it will come off. It has a little resistance to show when in the open to drink position. You just turn past it and the lid comes odd.
209748
i did to,,,but my son-in-law told me to hold the cup with your right hand and turn it to the right,,,with your left ,,it works great for me opening anything,,and i am 80 yrs old,,,,good luck
951575
That's weird! Its almost like the machine is permamently in "Cafe" mode. What are you setting the "cup size" to?
1912525
IF you are referring to the top top part, unless it is stuck or jammed, you should be able to just turn it clockwise and pull up. For the bottom part, well I haven't had it long enough to need to remove it. And yes you are right, two cups is the minimum to grind. Good luck
2229411
Give it a little tug that should set it in place. Any way that works for me.
1568578
Thank you Al, I had the same problem. Use both hands and twist in opposite directions - and keep twisting until it coils right up.
620747
the button on my lid does not move and there is no noise from the tumbler. I would see if you can exchange.
946457
You should be able to tighten that clamp. To do this, first unclamp it, then turn the knob on opposite end of clamp clockwise. Then try clamping it again. You should be able to turn that knob with your hands with it unclamped, if not you can use pliers.
710163
Twists to tighten in cup holder. Loosen to adjust viewing position and re-tighten
810857
I was having this issue too. I thought I had a defective piece and was about to send it back, but thought I'd call the company first. I got through to a rep almost immediately and she made me do the same thing I was doing before but somehow it worked. To summarize: 1. Push the green cartridge away from the top, towards the cup. 2. Hold the bottom part on the floor, line the top with the bottom and push the top part in really, really hard. If you are able to pull them apart with your hands, then it's not hard enough. I really had to use my full body weight to push it in. 3. Slide the green cartridge into the joint and you are good to go. The rep told me that normally you don't need to use that much force, but with some of the pieces, the assembly is not perfect and needs a lot of force. Hope that helps.
815684
I've never had a problem with any cup fitting, maybe make sure that you've pushed it all the way down?? Hope you figure it out
1422521
I'm having trouble with this a bit. I can see the notch but I can't snap it in. It was pre-assembled, but when I tilted the lid back to insert the bag, I couldn't get it to go as smoothly. Ah well.
217773
I bought this and have had no trouble at all...Are you sure you put cup on safety mode...You have to sit it on and kinda turn it; it will lock in place. Hope this helps
382598
I put both of my thumbs under the little red lever located right above the clock and "Bella" while placing my index fingers along the top edges of the coffee maker, and it opens with slight pressure. It locks rather securely so it DOES take a little more pressure than most other coffee makers I've had. Good luck, and I hope this helps even a little.