No froth: Should I be taking it off the heat once the cap pops?
577204
i use Horizon organic whole milk. frost goes over the top. some brands of whole milk such as Trader joes do not frost at all.
594775
No. You need to twist the cap open to use and twist shut when not drinking. This process keeps the temperature (hot or cold) for a long time.
978741
Yes, just remove all cap prior to placing. My Primo did not last due to the heating element going bad. Not even a year and no one to turn to. Threw it away. Hope yours last. Good luck.
1989988
Warm the milk, keep the frother at the top of the liquid......and we tip the cup a bit as we froth. Sometimes it doesn't froth for us either.
561616
I happen to have a small bar sink right next to my machine so I pop it off, run it under the tap for a couple seconds, shake the water out, and then pop it back on the machine. If I know I will be making multiple drinks that morning (or evening) I will just leave it on until I am done making drinks. I will note one other related issue. I stopped using the supplied Thermos. Reasons: a) it doesn't hold that much milk and b) frequently it produces an inconsistent froth. I am lucky that I have a fridge drawer right under my machine so I pop out a half gallon milk jug, drop the tube in the jug make my coffee and then drop the jug back in the fridge. Very convenient. I happen to have a small bar sink right next to my machine so I pop it off, run it under the tap for a couple seconds, shake the water out, and then pop it back on the machine. If I know I will be making multiple drinks that morning (or evening) I will just leave it on until I am done making drinks. I will note one other related issue. I stopped using the supplied Thermos. Reasons: a) it doesn't hold that much milk and b) frequently it produces an inconsistent froth. I am lucky that I have a fridge drawer right under my machine so I pop out a half gallon milk jug, drop the tube in the jug... » Read More I happen to have a small bar sink right next to my machine so I pop it off, run it under the tap for a couple seconds, shake the water out, and then pop it back on the machine. If I know I will be making multiple drinks that morning (or evening) I will just leave it on until I am done making drinks. I will note one other related issue. I stopped using the supplied Thermos. Reasons: a) it doesn't hold that much milk and b) frequently it produces an inconsistent froth. I am lucky that I have a fridge drawer right under my machine so I pop out a half gallon milk jug, drop the tube in the jug make my coffee and then drop the jug back in the fridge. Very convenient. « Show Less
1518314
I'd be worried about scalding the milk next to the element. I added a customer image to show the element is set in the plastic. I've been considering heating a cup set in boiling water.
1570396
Make sure you take the time to unscrew the cap to make sure there is no water inside of it
136322
Yes, it is! The froth just has to be spooned off the top. Great little gadget.
646194
You do not have to remove the cap. Th e cap is Punctured when you place the water container upside down on top of the cooling unit.
1173378
That's odd - I'd say let it cool down completely, but I haven't had to do that so it shouldn't be an issue. Did you release all the pressure from the tank? Maybe have someone hold the release button while you try getting the lid to budge?
1645296
unroll on a clean hard flat surface and let it relax till completely flat, cloth side up. Open the cap and slowly add 10 quarts of clean lukewarm water (that's 2 quarts plus 2 cups). I use a funnel and pour very slowly, but you can also lift the valve up. Have a towel handy because of spills. After it's filled, leave the stopper off for 3 minutes for the inner core to get completely soaked. Start slowly sliding your arm across the entire surface to move all the air bubbles to the open valve in the corner. Repeat until all air is removed and snap the cap on the valve. Chillow should look wrinkly and vacuum packed when the air is removed. Unless you get the air out, the Chillow won't get or stay as cool. Let Chillow stay flat for several hours before using. About once a month I add more water to refill. Don't wear any jewelry or use on a sharp corner or anything else that could puncture it. I use mine inside a concave pillow and it lasts about 6 months before it gets a pinhole leak and needs to be replaced.
736842
No, the tank still pressures up during warm weather, I just leave the cap slightly loose for it to vent.
518953
Their simple to get off. Put the cap on do not tighten. Push the top the aroma glide pops right off for reuse.
2204232
I am sure. Using a concentrate liquid no problem with milk it will warm and froth beautifully. There is a heat range and you just have to figure out how hot you want it. We use cocoa and agave and sometimes it is a bit too much for it. Wait until the liquid has started to warm and pop the lid and sprinkle don't dump in the middle using the cappuccino frother attachment not the smooth one.
1517264
I love this machine BUT I would not use milk in the hot shot. I believe its too hot and milk might plug up the system if not cleaned out immediately.
200367
Yes, it both heats and froths , just plug it in and wait a bit , you're done!
1684288
I wouldn't. The bottom surface area is small so it would get very hot very quickly. With the frother the heat conducts outwardly to the container quickly as the milk heats. If you heat it from the outside in the milk might not warm before the unit becomes unmanageably hot.