After a tumble the keyboard/dock will barly stay locked to the tablet. Has anyone else experienced this problem and is there a fix?
797548
No but the little button to unlock it is definitely sticky and finicky as it is, so I can certainly believe it.
1072277
Take the tablet off look for reset button you need a paper clip or needle. Mine did the same haven't had any problems since. Good luck
1983240
Our tablet locked the first day we got it, we tried everything but couldn't fix it. That was months ago. It's still locked. Sorry I couldn't help you.
729610
Did u open it correctly and lock it? Check which is the best range of width for you keyboard and open it, lock it and it doesn't wobble. Mine is steady!
1996570
I have never had an issue such as that. my tablet set on the stand just fine. although I do use the Microsoft wedge keyboard and mouse. if you don't have one and are trying to type directly on the touch screen then I cant answer that question because I have never done that.
2254789
This happened to me. If the keyboard dock on/off switch (top left) doesn't have any effect, pop the keyboard dock into the tablet, close it as if it were a regular laptop, and reopen it. The keyboard should work again. If it doesn't, make sure the keyboard has battery power- plug in the USB cable to the dock and tablet.
727638
So far I have had no issues.The only 'inconvenience' I have found is that if you turn off the keyboard and tablet, you may have to 'un-pair' devices and 're-pair' them...If this doesn't fix it, then I would contact the seller.
968842
I don't understand what you mean by repair. I turn my tablet off and on numerous times without using the keyboard.It does nothing to hurt the keyboard.
201441
I actually never tried it. I usually attach my tablet to the keyboard when I use it.
97641
I had to return mine because of the same problem. The case of the tablet was misaligned with the hardware inside, make it next to impossible to insert the cable. When we finally got it connected, the keyboard only worked sporadically, so we returned it. I'm going to buy a different brand.
2082369
I keep mine in a zipper case and don't have this problem. A case keeps the iPad and keyboard locked in place and prevents it fromoving around so much.
1350374
Unfortunately there is no lock for the swivel on the base. That's actually the reason I switched to the non swivel version. It shouldn't swivel while typing but it will swivel if the stand is bumped at all. Even a gentle bump will cause it to swivel a little.
683051
I'm sorry i had the same problem and the keyboard i never got to work.. i really liked the product but not able to use it correctly.
2264349
iPads seem to have a life of their own. I have had that happen to me also. My advice is to check your Wi-Fi. When mine has locked up, just bringing it nearer the computer unlocked the iPad and keyboard. Another thing to know is that the keyboard is blue toothed to the iPad and both need to be charged. When the iPad gets low on charge, the keyboard locks up or does not turn on. If neither of these help, call Apple. They are wonderful at Technical Support and have always solved my problems/issues.
374427
Push the middle black button on the keyboard after you've turned on Bluetooth on the tablet...oh and make sure the keyboard is charged...mine came dead
774993
Hi! It sounds like a software problem, but it would be best to contact"In-Touch Tablets" to let them help you with the solution to correct the problem.You can contact them at www.intouchtablets.com/support or info@intouchtablets.comIf this does not help you let me know, maybe we can figure it out together.
1602442
That sounds like a default issue whereby the tablet defaults to the onscreen keyboard when the tablet is turned off or the default settings have been changed. Try resetting the defaults in the Applications section of the settings of the tablet, and then reconnect the keyboard.