My scans are getting really light. Do I need to reinstall something?
808228
If it is still scanning correctly, you should not have to re-install anything. You may have to check your settings if the original is light. Try setting to grey scale or darker setting.
808229
It sounds as though you need to clean it with the enclosed cleaning sheet. Also make sure your settings are correct. If you set it for example, on black and white for a document, it probably should be grayscale.
336076
Around 30 pages, the scanner became slow and unpredictable. Iám running Windows 7 Pro with an I5 Processor and plenty of memory.
777159
We wonder if there is a spot on your scans. If so, please use the brush coming with the product and clean the "scan mirror" from the bottom. Our customer service just contacted you to offer help. Please pay attention to your mail box.
2023302
I have not used it but the scanning is moderate at best. neat would prob be better
292483
I get 2 white streaks running across the scans (photos), each about 1/3 of the way in from the margin. I haven't contacted VuPoint or Amazon yet.
1643807
Update to my last post. It turns out the issue was with my antivirus not the scanner software. I got it installed and it is working great on my Windows 8 system.
348125
Returning is likely your best option. I too ran into the white lines appearing in my scans, and multiple cleaning and calibration cycles didn't resolve the issue. It's a bummer too, I really wanted to like this product for it's fantastic ease-of-use.
1282074
The issue is not the vintage of the slide but the slide's condition & format - I've scanned numerous older slides. The machine scans 35 mm (i.e. 24 X 36 mm) slides or negative strips. To save a lot of Photoshop or equivalent app time, should make sure that the slides are as clean as possible before the scan (i.e., compressed air can or squeeze-type air brush). Good luck!
1592199
It could be a software update. Or it could be your hard drive is going. If you are still within warranty get it checked out asap.
1993036
If you are using it with Win XP or Win 7 computer via USB then drivers for it should be installed automatically. If this happened and still no scans then it maybe defective... If it is other then computer device then it might need drivers perhaps. Also see troubleshooting section at the end of manual. Pinout section (also at the end of manual) if you are connecting not via USB may help as well...
1045633
Yeah, I've been using a couple of ScanSnaps for over a year, with no problems til today. Like you, I have a 500g drive, so I was stumped. When rebooting brought no relief, I literally sat and stared at my file mgr, trying to figure out what, if anything, changed. That's when I realized that I'd been lazy/ sloppy the past few weeks- not bothering to organize the docs into assorted folders. Live & learn, eh?!
1189960
Mines super light and nice to type. There must be something wrong with yours. The mouse pad is ultra-sensitive, it takes getting some time use to it, just make sure you don't rest your palms on it while typing. I made the mistake when first installing to just type A instead of Abraham, so now I get something like C:/A/Documents, because I accidentally press the mouse pad. Also do you get a small spin followed by a click around the mouse pad? I'm not sure if it's the dvd drive or the SD slot. Even though there's no memory card or cd inserted I hear a small spin then a click. It's not very loud but I was wondering if this is normal.
976598
The scanner itself is very light - even the scanner & the stand weigh less than the box they come in.
1528570
I received this machine for Christmas and I am having the same problem. I even exchanged the original HP 6310 that I got thinking that it was broken, and the new machine is doing the same thing with images scanned through the autoloader. Have you contacted HP regarding this? I tried and they told me to try cleaning my scanner (which is brand new). I think I'll probably return it.
650332
No, have had it since June, have not had that problem. Although, it was a gift for my husband and he doesn't use it that often. The main thing we have noticed is slow in loading up sites.
748051
I'm using Windows 7 Ultimate and the scanner works well. I also use ReadIris Pro 12 software and it functions correctly.
619285
I don't know, I don't use the software. Software comes with the scanner, you might try that first and see how that works for you.