just arrived, crazy frustrated as I opened it and now it won't go back to the folded size. Before I return how do I get it to close???
809107
Lori, there is a black button on the back side of the top step, push it down and the safety lock releases. It is a great feature of protection so the ladder will not collapse. I too was frustrated with this very thing and my husband pointed this out to me. I felt a little silly but now that I know it is easy and safe to use. Hope this helps.
809108
There is release button on the upper left step that you have to pull toward you.
809109
There should be a button sticking out of the top step (front left). Just push that down and push the steps and it'll easily close. Hope that helps.
809110
Just barely 'tap' that little button at the side of the top step. Don't force, just a 'baby-touch' moves it to the folding position. That's all it takes. Then it will fold closed again. Write back if you can't get it. It's easier than it seems! (That little button moves a lever.) Got it yet? :) I hope so. :)
809111
I believe you push the tab that sticks out of the top step that says "PUSH"
809112
There is a mechanism on the back of the top step. You just pull that up and push the ladder together. Once you do it, you will see how easy it is to use. I had the same problem when I got it.
333795
Folded up. I still have the one I bought in the package (I forgot I purchased it) :(
1007119
I just ordered this and there is a HUGE gap at the top. I'm confused as to how the other reviews say it closes all the way!
546006
So it kinda collapses on itself. Once it's flat, twist opposite corners and it should fold up into itself. Hope that makes sense.
883707
Raise it all the way forward and it will release and fold back down flat. It clicks up notch by notch but when you finished just go up as far as you can and it should release and go back down flat. That's how mine works. So hope that does the trick for you. I love my table and it's been great purchase.
702008
Sounds like a manufacturing error, the one I got is quite solid and stable. One solution to that might be to insert a sleeve to tighten up the loose space or if you just purchased it see if you can get it replaced.You might have to improvise and create one from plastic or something similar. Teflon would be great.
254249
Try a king or queen-size sheet folded in half. I would glue it, but you, of course, could sew it shut. Or just put it under a mattress pad.
458533
Same with mine. I stored it as instructed (with the fabric between the folds) in a cool dark place and it's turned rock hard. I also contacted the company and no response. Buyers beware.
787230
That happened to me too once. Think it's jut really compact. Mine ended up being fine once opened!
2208627
I don't know. Maybe it will be looser after folding and unfolding several times. Mine has the same problem... I just keep it unfolded.
1055937
No, once opened it cannot be rolled back .. But its very light and may be you can just try folding in half. (I havent tried it though)
2020239
I actually have never folded it. I can check when I get home and let u know
2171727
Hello, I had the hardest time figuring out how to close it myself. You need to stand behind the chair with one hand on the handle. Pull down the black cord underneath the chair and at the same time push the handle forward and the chair will fold up. I hope my instructions help you.
1083603
I'm sorry Tracey your having this problem but you usually twist it one way to extend it and the oppisite to retract it. There's also a clear stopper in the midddle. Make sure to take the stopper out then try it. If thats not the problem then it might be broken. You might have to exchange it for a new one. I hope this helps.
360341
My daughter has outgrown it and it is still set up in her nursery because I haven't been able to get it folded up and put away. Sorry!
730862
Oh my, I never had to send it back. What I would do, is get it soft by exposing it to the sun. Once it is hot, hurry and fold it to fit in box. The Maj
752155
I agree that the picture instructions would be no help! Sorry I cant be any help, I am just gonna leave mine up in a spare room so I dont even have to try to fold it!