I can't get the phone into the case. What technique works? I have tried starting with one side and then the other.
820435
I had no issue installing the hard shell case yo the Droid Ultra. Make sure your phone is attended for the case you purchased. My recommendation is to allign the back camara with the open hole to the phone on the back. Make sure your phone modle is the Droid Ultra.
820436
First, is the case and the phone compatible. This case fits snuggly on a droid ultra. If you have the proper case, it will work when you line up one side in the case and push the case on the other side by grasping between your fingers ( phone on one side and case on and pinching it on.the other) and squeeze.
820437
I'd say it doesnt fit your phone. I didnt have any trouble...it just popped in.
820438
Side the phone in the low end of the holder, the phones camera should be looking up.
25631
Putting it together is difficult enough, but getting it apart is much more challenging; often times it will discolor the case. It normally takes both hands but if you can somehow put a small screwdriver or something between any crack in the case you can pry it apart --- good luck, these phones/cases suck! Just being honest, hope it helps...
1718662
I tried both ways and the case would charge but it's was never able to charge my phone... Sorry if I wasent helpful
2231081
You slide the phone into the larger top piece first. Then you slide the bottom piece on. They are both a pretty tight fit.
1125948
Hi Sandra, There should be a little opening at the top right side of you phone that you put do that funny loop through and go in between rope that will hold it, It's a great idem to have, save me from dropping it to the ground. You can put your finger through the ring and hold on to your phone. Love it.
1953315
The case directions suggest holding it lengthwise (camera on left, home button on right) and popping the top two corners out from that position, one in each hand. I've had success putting my four fingers on the back and thumbs on the case corners and pressing that way.
1682384
I found that it had more to do with how I inserted the phone into the case, and which direction my toggle switch was. Try pulling the phone out and switching the direction (silent or loud) and reinserting. Good luck!
2031327
The case is very tight, you want to take the top peice off first. There is a seam on the left and right grab above the seam with your doninant hand, grab below with the other. Hold the phone so the back is what your palms are on and your looking at. Pull up on the upper half while pulling down on the lower half and it should start to slide off.
1193055
There are two layers to the case- a hard plastic layer that the phone fits in, and a softer rubber layer that goes around the back and sides. You will need to start by taking the softer rubber layer off first. It is easier for me to start at the top of the case close to the phone reciever and gently peel it away from the hard case layer. Once you get that off, the hard plastic layer is exposed. You'll need to use a coin or other dull, narrow instrument to separate the plastic case into two pieces so you then can place your phone inside.
767620
Very little in there that can be damaged, unless you dropped it. Try placing both thumbs on the sides of the wedge on the bottom, and press gently downwards. The contact points may have come loose from pulling the phone outta the case.
361556
Well, it's kinda tight, but that's good. I start by having the phone facing me, and with both thumbs on the opposite top edges of the case, then gently but firmly peel back the case with your thumbs while adding forward pressure to the center of the back of the case with your fingers.
127039
I used another brand and the side clasps were pushing the power and volume button and just kept rebooting the phone. Anybody saying "YES" without trying is not helping. Looking for "Yes I have tried it"!
1145142
The front or the back? The front you just slide it up if you had slipped the phone upside down in the front cover you will need to kind of pry it out. Try to put some space between the cover and your phone and slide it out If you mean the back you also need to pry it out putting space between the phone and the cover you need to be careful not very easy but doable
597167
Jennifer, in what way is the case not fitting? There should only be one model for this phone. It snaps on pretty tight, but fits snugly. How is it not working for you?
573477
Take off the lower part en then push back your phone... It takes a little time but it get out... Also I hope is not an iPhone 5c because this is only for 5 and 5s
1303386
Try removing the bottom piece (it is removable). This will let you slide the phone farther down into the holster. You want the COG (Center of Gravity) to be below the ball and socket joint. This won't stop it from shifting, but will maintain it in the upright position. Alternatively try setting it up so that the plastic piece at the bottom is on top. This didn't work for my cables, so I just popped it off.Unfortunately, if you want the phone to rest sideways it will just roll over. Although if you have the COG perfect in theory it shouldn't move, but you are in a moving vehicle, so the COG won't be stationary. (Oh physics why can't you let me have what I want!!!)Good luck! Try removing the bottom piece (it is removable). This will let you slide the phone farther down into the holster. You want the COG (Center of Gravity) to be below the ball and socket joint. This won't stop it from shifting, but will maintain it in the upright position. Alternatively try setting it up so that the plastic piece at the bottom is on top. This didn't work for my cables, so I just popped it off.Unfortunately, if you want the phone to rest sideways it will just roll over. Although if you have the COG perfect in theory it shouldn't move, but you are in a moving vehicle,... » Read More Try removing the bottom piece (it is removable). This will let you slide the phone farther down into the holster. You want the COG (Center of Gravity) to be below the ball and socket joint. This won't stop it from shifting, but will maintain it in the upright position. Alternatively try setting it up so that the plastic piece at the bottom is on top. This didn't work for my cables, so I just popped it off.Unfortunately, if you want the phone to rest sideways it will just roll over. Although if you have the COG perfect in theory it shouldn't move, but you are in a moving vehicle, so the COG won't be stationary. (Oh physics why can't you let me have what I want!!!)Good luck! « Show Less
1300393
This happened to me when I first put it on, too! I fixed it by putting the case on from the bottom first then pushing in the top. Hopefully that helps!