What are the specs for the poles? Mine broke but I don't have the instructions. Does anyone have them or know where to get replacement parts?
807108
Tent Pole Technologies will make any size you need. Also check the Rio site for customer service. And Amazon carries replacement parts.
807109
I found that there is no parts for this tent. I had the same issue as well. Because of the price, it's a throw away item
49154
Hello, and happy walking! These poles both broke after 3 months and I have since replaced them with a much better set of poles, made by Black Diamond. Reki also makes excellent poles. The Cascade poles collapsed while hiking, and the tips fell off. Awful. The Black Diamonds do require hand strength to lengthen and shorten. I have thumb arthritis, and sometimes have to ask a fellow hiker to assist. If you plan on keeping them at the sme length at all times, then it's less of a problem.
239507
Hi Ann-Can you measure the pole diameter? I think I'm going to purchase an extra HDX unit at Home Depot that has shelves that are 36x16... but if the poles are the same size, I would be happy to sell them to you for a much more reasonable price. Thanks, Tanya
1355493
I don't know about ordering specific replacement poles but I have seen the pole making kits at Wal Mart and Academy Sporting Goods.
1454335
We found that the 10 green poles were not enough...and flimsy... and had to have something to reinforce them to stay straight. We used rebar driven into the ground and slipped the pole over it (careful not to let the cotter pin holding wire touch the rebar...must be lower...to avoid grounding) as additional support and had to buy plastic conduit to make additional poles. Unit has a 27 inch cord...so you will need an appropriate extension cord if not located directly at a plug. A translation of their 1 page instructions/safety info for the power unit would help as well.....very poorly written, very hard to understand (I have a Master's degree in science and found it very confusing). We found that the 10 green poles were not enough...and flimsy... and had to have something to reinforce them to stay straight. We used rebar driven into the ground and slipped the pole over it (careful not to let the cotter pin holding wire touch the rebar...must be lower...to avoid grounding) as additional support and had to buy plastic conduit to make additional poles. Unit has a 27 inch cord...so you will need an appropriate extension cord if not located directly at a plug. A translation of their 1 page instructions/safety info for the power unit would help as well.....very poorly... » Read More We found that the 10 green poles were not enough...and flimsy... and had to have something to reinforce them to stay straight. We used rebar driven into the ground and slipped the pole over it (careful not to let the cotter pin holding wire touch the rebar...must be lower...to avoid grounding) as additional support and had to buy plastic conduit to make additional poles. Unit has a 27 inch cord...so you will need an appropriate extension cord if not located directly at a plug. A translation of their 1 page instructions/safety info for the power unit would help as well.....very poorly written, very hard to understand (I have a Master's degree in science and found it very confusing). « Show Less
857794
FYI, as of who knows when North Pole no longer sells replacements for Columbia. I was informed they lost the contract. They do however carry the warranty replacement parts BUT you must have a copy of your original reciept for that to happen. I called Columbia customer service and they told me Tent Pole Technologies now carries the poles at polesforyou.com. Also informed me you need to know the diameter of the poles when you shop. Will post more after i look for the poles.
371830
The pole snaps into the plastic end of the bracket. I ordered these from amazon and the plastic ends were broken. They reshipped them and the the ends where again broken. I ended up purchasing them at Home Depot.
1571947
We only carry inground systems...complete systems, portable systems, and these pole kits. Sorry for the bad news. Spalding may have just a replacement pole, however at 800-558-5234 customer service.
523510
Whoa... this is a huge problem! I bought these propellers and installed them, they work great! However, one crash later, I find that one of my aluminum posts has stripped and can no longer hold the screw, therefore I can't use these props AT ALL! We need to be able to purchase spare aluminum posts AND screws. Can you post specifications on the screws and posts so that we can find them at our local hardware stores when these things break, please?
1252856
I'd like to know where everyone else got their poles from, because it didn't fit any of mine. Off to the pool store tomorrow to try and fine a new one that will fit. Very inconvenient!
972611
I really don't know either but I own two of them and have had the pole break out on me but I repaired it myself. I think it would be best to get in touch with Amazon about this problem. I would think the warranty would be at least one year. I know that Amazon has taken care of some of my problems.
766592
I was able to order another pole from ereplacement parts (622892-00). I had to cut off a little piece and it worked. It is still controllable within reason and works well.
746691
I would file a claim with amazon. The instructions suck but they should be there along with round poles and the zip cover. I noticed the box mine was in was pretty beat up. Guess I just got lucky.
1446515
Xpole has great customer service, I've felt with them when my pole got stuck once.(818) 255-1884 give them a call and find out.
1156202
I measured the broken old piece.the diameter with a tape measure from the corner to the pole. I also did it to the other corner.. I just got lucky.
1712343
I need the same number above for my 6 man coleman tent. I need 4 replacement poles since I use the larger ones on my smaller tent too.. Can you tell me if these will work. the number is 5010000549 11 mm 5-30' says 150 ' total?
564758
Contact Pockos at 941-484-6800. They were very helpful. A set of 4 poles for $10 plus shipping.