The charging light does not turn on as the instructions say. Is this normal? Nothing turns on, not even the red light that is supposed to let you know that it is charging. Should I return this?
817760
I noticed mine will do that if the battery is fully charged. Is it possible that could be the case?
817761
I bought two of these and the lights worked perfectly fine if yours do not work I would return it
817762
there should be a light blink on the helmet. if its not return. probably just a factory defect. I like mine though
817763
Mine turns on. Goes off when charged. Does the Bluetooth turn on and work? If so run it awhile and plug it in. If it doesn't work return it.
817764
That's how it is. When it charging it does not stay on to let u know that it's charging.
817765
When i charge mine, a light does comes on. I cant remember the color but a light comes on.
817766
Did you try to push the charge pin hard. If you try this and still having the problem, send it back.
383233
I would contact the seller to fix this. I recieved mine in working condition. My charger goes from green to red when charging.
1952223
I had the EXACT SAME experience and before i figured it out I thought it had died on me. I started the whole Amazon return process and then realized, like you said, that it needs to "charge" for a bit after plugged in. I have to say that it's kind of annoying but I love the light so much that i"m willing to look past that> Maybe it's a hint to me that I need to get my son a power strip so that he doesn't have to keep unplugging things to charge items. =) Hope this helps. ~ Nikki
222136
That shouldn't happen. Just the charging light should come on. The greatest feature of these lights is that they are guaranteed for life. Contact them and send it back.
2127651
I'm no expert, but I think it's defective. As soon as I plug mine in, the little red light turns on. It works immediately if it's plugged in and it works without the cord after it's been charged. The problem might be with the unit or it might be with the cord/charger. Good luck.
437994
If I charge it, there are four indicator lights that come on. If it's completely empty, none will go on, but as it charges, it should build up from none to four (four lights on means it's fully charged). You may want to wait a while and see if one comes on, if not then I'd say it doesn't work...
856105
Thanks everyone. However, I KNEW I where to press to turn it on. My problem was I charged it for 16 hours and when I pressed the button it did NOTHING. I messed around with it and then took the chance on charging it for about 12 more hours. I put it on the charger and smashed it in real hard and now I think it's working. Maybe I didn't have it fully in the charger. It seems weird that it just sits in there with no connection port. We'll see. I appreciate everyone taking the time to try and help. Happy Holidays.
1677621
Did you just buy it? If yes let the charge waste all the way and when it is done put it on charge if it charges it then the charge works but the light feature is defective. You can always contact the seller and request a replacement and if it was sold by amazon call them and tell them that you are disappointed and you want a new one with next day shipping at no charge and they will accept because it is their fault. If it is a 3rd party seller ask them to ship one at now charge to you and if they say no then threaten them with a 1 star rating. Good luck
807836
According to the manual on page 5 it says the red and green light blinking at the same time means it's balance charging. When the light goes solid green it is fully charged. Have you tried letting it go for a while and see if it goes solid green with no red?
1208466
I plugged mine in for the recommended 8 hours, but the light remained red. As the directions were firm not to leave it plugged in longer, I unplugged it. Did anyone else's light change from red to green when charging it? It works great so far!
1621997
I can't seem to charge this correctly. I bought a charger where I can plug into the wall but it doesn't charge fully. Is there something I am doing wrong? Do you leave it on when it's charge with the display on? The instructions are not clear.
295770
Not sure why it's not charging? Mine works fine for over a year now. I'd check your charger first. Make sure all connections are correct & tight. Then, if still no luck, purchase a new charger-the least expensive fix. Make sure the 4(four) metal prongs on the right side of the pass-through box are straight & in-tact. Good Luck!
641005
Is sounds like it is defective. Mine charges and the red light goes out and turns on real easy.
1560651
Thank you for contacting us, we apologize you are having issues with the product, the manual states that the red light will turn off when it is fully charged, this is the way our original prototype functioned and we made the instruction manual based off the prototype. However, when we did our main production run of the product, this was not programed into the charging function. We have had several customers contact us about the red light not turning off. Even though the red light does not turn off, it will be fully charged after about 4-5 hours. Unless there are other issues with your speaker, it should be totally fine.
81511
I would call the manufacturer. It sounds like something is wrong with the unit. Mine worked immediately with no issues, and I did NOT charge it before use....just plugged it right in and it worked. Sorry!!
992882
Make sure you are charging from the right port. If that's correct. .make sure it's charged for 24 hrs. ..If not successful. .its faulty. ..assuming that your charging a device has a good battery and the voltage is correct
49613
I think you should return the charger. Mine works for 20 to 30 min after charge. I don't remember the light thing as I haven't used it since late summer.