My door is installed but I have yet to get the door to open automatically. I put a new battery in the collar, but the door will not open. Any ideas what is wrong?
816080
sorry, can't help. might be broken collar or broken sensor/circuit in door. did you try holding the collar in your hand and approaching from both sides? does the test light in the collar come on when you press the test button? does door open if you press button on door? if not check power.might have to call their tech support... apparently not that great.i've had a few collars from them - the included one is not waterproof and doggie destroyed two. now on the waterproof one and it's survived. all three collars worked fine. not exactly a statistical example, but my experience has been good. door working just fine after 2 years sorry, can't help. might be broken collar or broken sensor/circuit in door. did you try holding the collar in your hand and approaching from both sides? does the test light in the collar come on when you press the test button? does door open if you press button on door? if not check power.might have to call their tech support... apparently not that great.i've had a few collars from them - the included one is not waterproof and doggie destroyed two. now on the waterproof one and it's survived. all three collars worked fine. not exactly a statistical example, but my experience has... » Read More sorry, can't help. might be broken collar or broken sensor/circuit in door. did you try holding the collar in your hand and approaching from both sides? does the test light in the collar come on when you press the test button? does door open if you press button on door? if not check power.might have to call their tech support... apparently not that great.i've had a few collars from them - the included one is not waterproof and doggie destroyed two. now on the waterproof one and it's survived. all three collars worked fine. not exactly a statistical example, but my experience has been good. door working just fine after 2 years « Show Less
816081
I had this same issue and it was an issue with the door. You can have amazon send a replacement.
816082
You should try adjusting the distance setting on the door to the farthest distance and then adjust in closer to your particular needs. I also remember that there was some sort of tape over both the collar transmitter and door receiver, so check them to make sure there are no obstacles blocking the signals. I don't recall if there were any restrictions to how low the door could be installed and still work properly as the transmission signal is "bouncing" from the floor/ground to the receiver. You may want to check with the company or your installation instructions. I had a carpenter install mine as I went through the walls rather than a door. You should try adjusting the distance setting on the door to the farthest distance and then adjust in closer to your particular needs. I also remember that there was some sort of tape over both the collar transmitter and door receiver, so check them to make sure there are no obstacles blocking the signals. I don't recall if there were any restrictions to how low the door could be installed and still work properly as the transmission signal is "bouncing" from the floor/ground to the receiver. You may want to check with the company or your installation instructions. I had a... » Read More You should try adjusting the distance setting on the door to the farthest distance and then adjust in closer to your particular needs. I also remember that there was some sort of tape over both the collar transmitter and door receiver, so check them to make sure there are no obstacles blocking the signals. I don't recall if there were any restrictions to how low the door could be installed and still work properly as the transmission signal is "bouncing" from the floor/ground to the receiver. You may want to check with the company or your installation instructions. I had a carpenter install mine as I went through the walls rather than a door. « Show Less
1576643
Hey Ray,I happen to be a garage door technician. First of all I would recommend you to buy new 2032 batteries for the remotes and try that (you might need to re-program them once you put in new batteries). Make sure you put them in the correct way with the negative side down. If that doesn't work then it's definitely a logic board issue. If you replace the logic board, make sure you unplug the unit first. After you finish puttingin the new logic board you'll need to program all remotes and keypad. I hope this helps you
1931322
Take door off and remove the battery ,then replace the battery and the door. If that don't work contact Garman. They are very helpful
1274649
Hi, Make sure the battery door is full closed battery could be defective probably not the problem after installing the battery press the button for about 5 seconds to reset if unit was newly installed check the wiring to be sure it was hooked up correctly make sue if it is connected to other units their batteries are ok and lastly you could have a defective unit . Hope thiS has been of help JW
2231437
I purchased two remote units, and have installed one. The one remote does not work well even after I put an extension on the antenna wire. Opening from the vehicle inside the garage is fine, but you have to drive within inches of the door, then remove the remote from the visor and try and try to get the door to open. I changed the remote battery with little to no improvement. This unit would not be high on my list to purchase in the future. Sorry to be negative, but I'm being honest. Yes, there are three buttons on the remote, and with the one unit connected all three buttons will open the one door-why I'm not sure!!! I purchased two remote units, and have installed one. The one remote does not work well even after I put an extension on the antenna wire. Opening from the vehicle inside the garage is fine, but you have to drive within inches of the door, then remove the remote from the visor and try and try to get the door to open. I changed the remote battery with little to no improvement. This unit would not be high on my list to purchase in the future. Sorry to be negative, but I'm being honest. Yes, there are three buttons on the remote, and with the one unit connected all three buttons will open the... » Read More I purchased two remote units, and have installed one. The one remote does not work well even after I put an extension on the antenna wire. Opening from the vehicle inside the garage is fine, but you have to drive within inches of the door, then remove the remote from the visor and try and try to get the door to open. I changed the remote battery with little to no improvement. This unit would not be high on my list to purchase in the future. Sorry to be negative, but I'm being honest. Yes, there are three buttons on the remote, and with the one unit connected all three buttons will open the one door-why I'm not sure!!! « Show Less
1435681
Remove the unit and send it back for a refund. NO FAULT WITH BATTERIES OR ANYTHING SHOULD OPEN THE DOOR! This is what happened to me following two months of normal operations. I returned it easily, and talked to them a couple of times They were quite responsive. I believe that there is a major fault in the unit. I was never told if they found the cause of my unit malfunctioning. I wouldn't trust having it on my garage door unless they guaranteed that they found a problem and that the problem was corrected. My comment concerning the malfunction appears to have been removed from this site. Remove the unit and send it back for a refund. NO FAULT WITH BATTERIES OR ANYTHING SHOULD OPEN THE DOOR! This is what happened to me following two months of normal operations. I returned it easily, and talked to them a couple of times They were quite responsive. I believe that there is a major fault in the unit. I was never told if they found the cause of my unit malfunctioning. I wouldn't trust having it on my garage door unless they guaranteed that they found a problem and that the problem was corrected. My comment concerning the malfunction appears to have been removed from this site.
8987
No.... I sent the product back as it poorly made. I could not get the collar open to insert battery. I partially destroyed it with tools and could still not get it open.
1557554
Did not have a problem with the battery door. Maybe you might want to try a different brand of battery and see if that makes a difference.
2136754
You have to be in very close proximity to the collar with remote. Almost touching. Other than that, is the battery in the collar fully charged and is the remote battery old? If so change it out. Good Luck, sorry I cannot be of more help.
742754
Turn the "manual release button" on the side of the opener, first in one direction, and if that doesn't work, in the reverse direction. This hasn't happened often, but every time I tried this, it worked!
616591
same on mine. I just installed mine, setting up the master code/user codes as directed, and it did respond as the manual. but no code work at all. can't open the door at all.
1254288
When I replaced the battery in the collar, the collar and remote automatically programmed. I have not yet needed to replace the battery in the remote.I would suggest starting from the beginning and following the directions from first programming the remote, possibly even taking the batteries out of both units and starting as if it is the first time used.Hope this helps.
1372585
First you need to make sure the remote will work with the opener. I found that not all will work. Then there should be a colored button on the back of the opener. Press that then press your remote button. Then press the remote again and the door should move. Once I had the right remote that's all it took.
1796394
When you close the door make sure the prong on the top and the bottom are in the hole all the way. Pull the door and check it .
389147
Have you charged the battery & checked to make sure nothing is impeding the door movement. We had issues & we charged the unit & it was fixed.
95197
Just tested it out and no the light does not come on when you open the door. I see that another reader responded that it does come on automatically so there might be a way to set the light but I haven't had time to investigate by reading the manual so to my knowledge it does not automatically come on.
1435682
Make sure you change both batteries at the same time. Do the one on the door first. Also I had one that quit working and the company sent me a new one in just a couple of days. Have not had trouble since. Really good customer service. It does have a warranty.