While opening a particularly difficult bottle, the gear slipped and now the opener won't fit back in the box. Does anyone know who or how to repair?
801568
What's not clear is what the current position of the opener is. You have to readjust your grip if the cork is not coming up when lifting the handle. Can you send more detailed information?
801569
I'd have to see it in order to explain how to fix it or if it can be fix at all.
391507
The bottle just snaps in, but I have the same problem. I thought my canister was empty but it's just the machine. In fact I don't even use it anymore. I wish I had bought it locally so I could return it. ..
1662806
I had the same problem..it took a while to figure it out. Put your palms around the wide part of the bottle with your thumbs up against the metal on the opposite side from the 1/2 circle of metal. Push your thumbs toward the half circle...it will pop open.
1395756
The top was so temperamental that I ended up replacing it with a cork and just using the bottom (bottle) part. I may give the original top another try someday when I'm feeling patient.
908849
Try getting a smaller Phillips screwdriver to get it open, which you can find at any hardware store
1334462
Same thing happened to me on the large one, my husband is very handy and he took the lid apart and there was a wire that got disconnected, he was able to fix it, if it wasnt for him than it would still not be working. If you filled out the product registration than you can contact the company and they will replace it.
1295895
I'm guessing you might not be turning the cap hard enough to break the seal. I have trouble opening bottles with caps like this, and I use a piece of rubber non-slip shelf liner to get a good grip on the cap to be able to turn it hard enough to break the seal.
568833
I would try contacting the company directly. Did you try super gluing the handle back together?
2159658
Im no expert, but try checking out the container for cracks, take the blade out using the wrench, clean it up and put it back in.
1846898
Make sure the spray bottle is pushed all the way down. It clicks when it is in correctly. If there is still an issue get a replacement.
190
Mine didn't click but opens pretty smoothly. Did you check for any stuck packing materials? Good luck.
1973540
If you can still open the box, take it to a lock & key place. They should be able to redo the lock and make you a new key!Best of luck!
1631537
Sorry Francina, but I agree with Blake and Bill. I took mine apart and spent hours trying to get the Jeannie back in the bottle, and I'm pretty handy and persistent. Finally gave up, and wrote to FrontGate (the catalogue I bought it from) and they simply replace it. It's the type of repair that you need five hands for (and little hands at that) to hold everything together to get to fit back in the casing. I saved the hose, but recycled everything else. Good luck (HJGoetze@aol.com)
89790
I've had to replace several of them. I emailed the manufacturer and every time they sent me a coupon for a free one. Then they said it was the last time they would send me one. I even offered to mail them the broken one. Now when it happens, I take the screws out of the bottom of the unit and rotate the gear wheels and it seems to free up the stuck gear/motor. NOTE: You will need to get a TORX type of screwdriver size T-9 to remove the screws.It will work for a while, but then the problem comes back. When I get tired of doing this I'll go get another one. I like the product as it really keeps the showers clean but the dispenser should have been designed better. Hope this helps. I've had to replace several of them. I emailed the manufacturer and every time they sent me a coupon for a free one. Then they said it was the last time they would send me one. I even offered to mail them the broken one. Now when it happens, I take the screws out of the bottom of the unit and rotate the gear wheels and it seems to free up the stuck gear/motor. NOTE: You will need to get a TORX type of screwdriver size T-9 to remove the screws.It will work for a while, but then the problem comes back. When I get tired of doing this I'll go get another one. I like the product as it really... » Read More I've had to replace several of them. I emailed the manufacturer and every time they sent me a coupon for a free one. Then they said it was the last time they would send me one. I even offered to mail them the broken one. Now when it happens, I take the screws out of the bottom of the unit and rotate the gear wheels and it seems to free up the stuck gear/motor. NOTE: You will need to get a TORX type of screwdriver size T-9 to remove the screws.It will work for a while, but then the problem comes back. When I get tired of doing this I'll go get another one. I like the product as it really keeps the showers clean but the dispenser should have been designed better. Hope this helps. « Show Less
315586
I'm a customer. But, I would strongly suggest you contact Amazon. Generally, they will replace your item. You will most likely need to send the old one back, but I can't say, for sure. Amazon usually covers the products that were under their jurisdiction. (When I first opened mine, it went too far, and turned inside out, because I didn't know how to use it correctly, but, it went back down correctly, and was fine. Please contact Amazon! They are great to help! :) Best of luck.
52109
Same here; frustrating it does not open even with thorough cleaning and fresh batteries; I'm thinking of returning to step lever to open lid. How hard is that?
1110768
Sorry, I didn't experience such a problem. I just turned the top and it opened up. Perhaps running hot water around the rim of the cap might help.