I bought one for my husband for Father's Day 2014. It stoped pulling the cork a month later. Does the manufacture stand behind this
821048
I actually didn't look into contacting the manufacturer, I just went back to using a wine key. Sorry you had the same bad luck with this item as I did.
821049
Are you sure the gear is not broken. Check if you can move the lever backwards and forwards. If you can the try tightening the screw in its housing. If it does not work seek advice from the manufacturer.
692825
Do you have one currently and your cork is stuck? If so, it might be broken. Because pushing button one direction uncorks the bottle, and the other direction releases the cork/unscrews it from the opener.
1334462
Same thing happened to me on the large one, my husband is very handy and he took the lid apart and there was a wire that got disconnected, he was able to fix it, if it wasnt for him than it would still not be working. If you filled out the product registration than you can contact the company and they will replace it.
2139076
I really don't know what to say. Mine works fine. You must be sure to push the rubber cork piece in very securely. It has to be in tight. Then hold the working end of the vacuum plunger down real tight. Depending on how full the bottle is, it takes 4 or 5 pumps to as many as 8 or 10 pumps but it seals perfectly. We have saved wine for 7 to 10 days, many times, and the wine is still very fresh.
1888244
Sometimes I have to push in the switch a little harder to activate it.I think in time the switch on mine will stop working altogether.Also,the strenth adjuster slide control is very loose on mine but it does work.I think the company should address these issues along with the cheap fragile pitcher.
930525
I asked my son and he thinks the corks are different for champagne so he isn't sure if this wine corker would work. I found a video on YouTube that might be informational. http://www.youtube.com/watch?v=vYX9UQp-f3I
1447955
Synthetic corks are a problem with any wine opener. I find that, due to the lever, on the Brookstone it really pulls them out easier, but some of those things are a BEAR! Saying not to use it on synthetics is probably a disclaimer, because they will eventually stretch any corkscrew of this type, including the electric kind, that has the long, more open spiral, not like the old-school corkscrews, with the two arms , or a wine tool, that have a sturdier, tighter spiral corkscrew. This is why they sell the replacement units that are simple, and inexpensive to replace. The fact is that the lever itself is what makes it easy to remove those buggers! I have a Williams Sonoma one that is very similar that lasted 10 years before I replaced the spiral,, and I use it when I volunteer at my theatre's concession, opening MANY bottles a show, plus fundraisers and concerts and wine tastings as much as 30 nights a year, plus my own use. and there were some of those synthetic corks, that were nearly impossible to remove with anything...I think that is what finally stretched mine. The thing was still useable, but it didn't pull out as smoothly and easily, so I just replaced it, and it works like new. The Brookstone one seems to be a better made piece especially because of the lever handle. The corkscrew pieces themselves are readily available, so I think this opener is a good choice.
622699
Jim: The nob on top of the cork screw unsrews. Once it's unsrewed all the way just slide out the old screw, and replace it with a new one. I'm not aware of any manuals.
2041552
I have had corks get stuck inside the unit. It just spins around and around when pushing the button to expel it. However, I finally figured out that if that happens, you just need to insert something in the cylinder to put pressure on the cork while you are pushing the button to expel it. Hope that helps.
531604
The spiral in mine broke off and remained in the cork in the bottle. LOL I took it back to the store and the gave me a new one. I don't think the part is replaceable. This new one works fine but it also lies about how many bottles it will open. It will never open 30 bottles....probably more like 8-12. If you buy a new one I would suggest a different brand. Buy it from a store rather than online so you can get a replacement right away.
1619203
I've only used it a couple of times, but I think if you just hit the up arrow after the cork is removed, the cork should drop out. Hope this helps.
1538466
Yes, I haven't had any problems opening the new synthetic corks. This thing works great.
1934774
yes but it was a piece of junk.....mine only lasted about 3 months tops. I have an Oster electric wine opener now, and it's MUCH better!
1365778
I would recommend a champagne stopper because of the very problem you are encountering. Champagne stoppers catch on the ring of the bottle's neck to prevent them from flying off. I learned this at a wine shop.
960072
Don't waste your money. I ended up buying two of them. They are such poor quality that the threads do not hold the stopper in place. I ended up at Menards and bought a cork stopper for about $2 and it works great.
898314
This seems to be a very common problem with the Waring. Have you tried recharging it for a day to see if that will work? This happened to our Waring a lot, so I finally gave up and bought an Oster cordless wine opener. I've never had any problems with the Oster. I would highly recommend it.
1068248
Mine broke and I contacted Cuisanart and they replaced it but now the second one broke too. I do the same thing and put a heavy can on top when popping. Definitely a flaw in the design!