otter box guarantee??
797907
I went by other user opinions, didn't look for a gaurentee. I am pleased. It protects my phone!
797908
No... Let's just say it's anything but guaranteed. Then again that's just my opinion but for me the case was all wrong!!!
2184764
Per Otter Box the warranty is 1 year. If you need to call them 855-688-7269.
1699524
Otter box had a limited warranty. You have to fill out a claim form and take pictures of the broken case and send it to them.
293623
Yes Google otterbox customer service number and call they will send u a new one
1163954
It appears that Otterbox offers a warranty through their website. I'd check out there for more information. https://www.otterbox.com/en-us/warranty-full.html
1347923
According to Otter Box's website: "Otter Products, LLC and its affiliated companies worldwide ("OtterBox") warrants our OtterBox products against defects in material or workmanship for a period of one year from the original date of purchase of the product by a consumer"
1423240
Yes, it does come with the otter box warranty. Everything comes in the original unopened package, hope this helps!
1938144
YES...Try https://www.otterbox.com/on/demandware.store/Sites-otterbox_us-Site/default/CustomerService-Warranty
243155
Not yet on commuter. And had about 4 weeks and all is good with my case.but did on my defender about two years ago. Call otter box and sent them a pic of it and they sent me a new case, so either way your good.
1743489
I once had a similar problem with another otterbox product and emailed them with my complaint and a copy of my receipt from amazon. They quickly sent me a replacement. If I were you I'd email their customer service, or start with Amazon CS and just tell them the problem and request a solution. They should respond fairly quickly.
364478
Hi Debra, The one Otterbox Armor series case I bought was legit. Since it's working nicely for me, I didn't need to return it so I'm not sure what sort of warranty is available. However, I'm sure Amazon would back up your purchase should the product not be what is described.
630872
I have been using a Defender case for my Droid Pro phone for several years. I'm not sure what their initial warranty is, but I had several pieces break or wear-out on my case over the years and Otterbox came through every time with replacement parts at no-charge. Even as long as two years after the purchase they would send replacement parts. For the last parts they asked for a photo of the component that broke. Otterbox has the best product support of any company I've ever encountered.
140024
Contact Otterbox. This problem should be covered under warranty. They will be able to guide you through the warranry process.
1584562
I sent my case by certified mailed back because of damage. I have never receive a replacement, refund or any correspondence even though I tried a number of time to contact the seller. I even contacted doTerra and was told they could not receive the damaged case because I did not have the seller information. So I finally gave up and purchased a case from T J Maxx . Sorry I am not able to give any good feed back.
2107291
I would contact Otterbox through their website and see what they say. They are pretty proud of their product, so kudos to them if they back their product up.
999901
Taken directly from site. "OTTERBOX WARRANTY FORMWe stand by our products. That's why we guarantee them from material and workmanship defects for one year from the original date of purchase. Fill out the warranty form below and our Customer Service Otters will get you taken care of.To read our full Product Warranty in lawyer speak, click here."
892751
The one we purchased is an official Otter Box. It came in Otter Box packaging with the 1 year manufacture warranty information enclosed with the phone case.