Anyone else having the valve/straw portion come loose all the time, so your child needs you to open and push it back in?
267870
Yes!!!! For that reason I will never buy again. I have two they both pop out. U really need to shove straw in to get it to stay slightly longer
267871
Happens all the time. I also just had one break. They will replace for free but it takes forever for them to respond and about 14 business days before I will get the replacement. I like the bottle, but issues only after a few months.
267872
Not for me. My problem was that it's broken and customer service rep promptly contacted me and offered a replacement. You can try and talk to them.
267873
Yes. We quit using the straw, but now the gasket has come off and is incredibly hard to put back on. Now the cup leaks so cannot be used. Disappointed in this cup.
387957
Haven't used it in a year but if I remember correctly the two yellow "poles" that come down next to the toy on the front are attached with velcro. So the whole top folds back so you can put the baby in. I guess if you wanted it to stay down you could not put as much air in that part and keep it folded back. I'm pretty sure that section has a different valve.
1782133
I had the same problem, i've only had it 3 months and started popping out. so I started to hold it in there manually with the plastic tip and then the hose broke off the adapter entirely. Would that be covered under warranty? I love this thing, just disappointed that my water pressure is to strong and caused it to start popping off.
22223
this happens with every straw cup we have when we put milk in it. i think the comment below about pressure is correct.
331308
Mine is very loose too... my 17 month old can remove it when she is playing with it and carry it all around the house. When it goes on the big toilet (as a transition seat) it locks very tightly though. I thought the same thing when I received mine, that there was something missing to make it fit better, but it's exactly like it should be according to the manual.
343812
My son bought this for me and I love the idea but the cup that you put the pods in is so hard to pull out he could not do it. I really want to like it so he filed down the sides of the cup and smoothed it. It's much better now but I feel that he should not have had to do this. Has anyone else had this problem? I really don't want to have to return it or to spend more money to get a better one. I only have 1 cup a day and this is perfect for me.
2268971
The only time ours have leaked is when the valve hasn't been inserted the entire way....which usually happens after my son throws his cup 3 or 4 times.
700282
Hi, Im not sure that i understanding the question... But, here at home, we always have problem with the pull out handle (where the water comes out) . Every time we shut down the water, the pull out fall down from its place, it's not tight enough. It's absolutely annoying...
1983097
Try unscrewing it and make sure it's not clogged, I've not had this problem, so I hope this works for you. My daughter loves this stuff.
1753206
Me neither! And the 14 month old couldn't either. Jaclyn below says her 15 month old has no problem, but then she says it leak, mine doesn't leak, NOTHING comes thru.. It's not supposed to leak, so hers is broke too, but you have to be able to get something out of it! I'd prefer a little leakage!!
22225
Yes. Mine leaks horribly! Even after she drinks out of it and I relieve the pressure. The milk always creeps up the straw. I sent the company an email about it and am awaiting a response.
1379915
If you really want to make these bottles work, you could use a thin exact type knife and score out the valve on the inside of the straw, coming in from the top. Cutting out the two pieces that are about 1/2" from the top would remove the restriction from inside. As you wash these bottles though, the rubber becomes softer and you'll get more flow anyway. However, if your kiddo is at the point where he's needing more volume out of the straw, you may want to look for a bottle that has a hard straw. Now that mine is a little older, we use cups with lids and a hard straw that has a rubber ring around it to keep it sealed. Nuby soft tops aren't known to be long lasting bottles after all. Good luck! If you really want to make these bottles work, you could use a thin exact type knife and score out the valve on the inside of the straw, coming in from the top. Cutting out the two pieces that are about 1/2" from the top would remove the restriction from inside. As you wash these bottles though, the rubber becomes softer and you'll get more flow anyway. However, if your kiddo is at the point where he's needing more volume out of the straw, you may want to look for a bottle that has a hard straw. Now that mine is a little older, we use cups with lids and a hard straw that has a rubber... » Read More If you really want to make these bottles work, you could use a thin exact type knife and score out the valve on the inside of the straw, coming in from the top. Cutting out the two pieces that are about 1/2" from the top would remove the restriction from inside. As you wash these bottles though, the rubber becomes softer and you'll get more flow anyway. However, if your kiddo is at the point where he's needing more volume out of the straw, you may want to look for a bottle that has a hard straw. Now that mine is a little older, we use cups with lids and a hard straw that has a rubber ring around it to keep it sealed. Nuby soft tops aren't known to be long lasting bottles after all. Good luck! « Show Less
356815
I would be careful on how much force to use. I just purchased a new valve for a leaky tank, but when pulling out the old plastic insert, I could hear the crunching of plastic and indeed, the plastic around the opening had crumbled, making a new valve pointless, and requiring me to purchase a replacement tank. I wasn't even pulling that hard, or twisting it, but apparently after 10 years the plastic tank isn't in mint condition anymore.
1854010
My experience is that the valve inserts are quite finicky and even when they are seated in properly, they are very difficult to drink from. Our 4/2 year olds had trouble getting much out with the valves in. Liquids flow freely without the valves, so much so that it spills out when tipped.
124301
It just pulls out. At least mine did. Try running hot water over the plastic for a minute or 2 to get it to expand a bit then turn the unit upside down, lightly tap the bottom a couple times, hold the glass in one hand & pull up on the plastic (while twisting) with the other hand. Dont force it tho!!!!! Its glass & can break. But this worked for both of mine.
1420351
Is it leaking the 'air' at the point where the aluminum bottom threads into the black top? If so, I would (which you may have already tried) try to make sure that the inner "straw/stem" piece is seated/centered properly and the top is as snug (without breaking it, obviously) as you can get it. I've had the situation - where mine also leaked as it was pressurized and I had to take the top back off and re-seat the stem piece. Now that I'm more careful to make sure it's seated right, I haven't had any more trouble (and I use it all the time). Also, make sure there is no debris that may be keeping the seal from seating properly. Hope this helps. Good luck.
213271
I haven't had a problem with the lid coming off. You need to push it untill you feel the 'click' engaging. Maybe stretch out a couple of paperclips, clip one end through loop on top and other through the mesh?