The side of the cage directly across from the front door appears to be set up backwards, as the hooks are on the outside instead of the inside. Help?
781036
I think you didn't assembled cage correctly, just take out one side and connect it correctly
781037
Hi Kelsey. Those are just the hooks that hold the top on the cage. No worries, the top has a convenient opening on the front as well as the front door itself. This is a really handy cage for when your pet is inside your home. The litter tray slides out easily from the bottom too. I am sure you will enjoy it with your pet. Good luck, Dan.
781038
The hooks position is not really not a big issue to me. I'm happy using this cage for my bunnies. I like the mobile wheels part to move the cage in the house easily.
1284566
Well the picture is totally wrong!! I don't know why they showed it like this but the wheel actually attaches on the other side of the cage through an opening. There are openings at the same level on both ends of the cage. One side is for the tubes and one side is for the wheel :]
59626
It is likely backwards. If the hinges on the inside of your door are on the left-hand side, the arm that is mounted to the trim should be to the right of the arm attached to the closer. Wish I could include a picture of mine.
1837121
I had to tie the rack to both sides. This issue was significant in my returning the item.
318915
Haha had the same problem but then,I decided to put the nesting box into the cage. Though I did get a new cage since it wouldn't work with the other one so got a new cage and put the nesting box inside. I hope this helps you out if not then I'm sorry I couldn't be any help to you.
2270174
The hooks were attached to the back of it in a kind of shrink wrap kind of package. But if you bought it on Amazon just return it to them. They will make it right
1315163
Hi Catherine. I am very sorry but we will be of no help - I had two guys come in that do construction and they figured it out. Good luck, it is a beautiful cage when together and my birdies love it.
575469
i have a sette I have the main cage under but its next to the side so that the tubeing can sit up I bound the tubeing and the side of the sette so that it doesn't fall over
2043462
The supports for the shelf fit between the top and bottom tiers of the cage. I suppose you could put it on the other side, but I wanted it where the door is, so I could reach in and pick up my cat and give her food and water. My shelf is on the right, but I suppose you could put it on the left, but I think that would be less convenient.
486176
The side the bird is facing - the hooks on top are how it is mounted to the cage.
1247132
While I can't find it on their website... here is the contact link: http://www.winsomewood.com/contact/I'm sure they can send you a file or something to do it.... Though if yours is like mine.... two of my boards were reversed... the holes to install the rack part were backwards so I had to make my own I think... or something.. like it had the holes on the totally wrong side... but it still went together and is standing to this day..
1451583
Mine was not askew. I don't believe that to be "normal". The rear door, unlike the rest of the mailbox, is very lightweight and could get off center very easily. If it will not operate properly, and not easily fixed, I would return it.
1624608
There is a lock on litter pan that screws to the side of the cage. we have a hutch and drilled a hole in the side to attach this pan and have never had problems. as far as I know the high back does not lock in place.
148829
When u tighten it against the wall, you need to do it until the latch and bar are the right distance from each other. Same with the gate side so the gate hook at the bottom reaches correctly. If it is not reaching I suspect you don't have the correct number of extension for the width u are enclosing.
168287
i bought it for my daughter and she set it up to the cage itself and the tubes on the opposite side
2106766
There is a handle on top of the cage, but would not be good for hanging. There are only the 3 access doors in front lined up no others.
318920
That's a common problem. I've tried cutting them down to fit and just wedging them in... Neither worked very well at all. What has ultimately worked was drilling two holes in the front/top of the boxes and getting some fine gauge stainless steel wire and running the wire through the holes to attach to the cage. It seems like a lot of work, but honestly, I like the boxes enough to make the modifications worthwhile. Good luck!