6 Months later and the stream of water is weak even if the water flow controller is turned all the way up! What could be the problem? *2-21-13 Update* Thank you all for the input! I did figure out how to thoroughly clean the fountain! Yes it is kind of...
820468
I had this happen too and couldn't figure out why it was doing it. I cleaned it really well and it started working like it should again. I'm not sure if that will solve whatever issue it was, but it works for now.
60351
I have the same situation, but after a much longer period of use. My second filter was at the stage when the light would flash red. Before I replaced it, the light stopped working. I replaced the filter, and still no light working. Checking online, I found that, with the filter out, you can access the switch for the light. I pressed it and the light activated. Put the filter back in and it didn't work. Repeated a couple more time, with no success. I also read online that there is no direct relationship between the light and the filter itself; it simply tracks water flow. I have decided to keep using it until there is an obvious change in either flow rate or water quality. I have the same situation, but after a much longer period of use. My second filter was at the stage when the light would flash red. Before I replaced it, the light stopped working. I replaced the filter, and still no light working. Checking online, I found that, with the filter out, you can access the switch for the light. I pressed it and the light activated. Put the filter back in and it didn't work. Repeated a couple more time, with no success. I also read online that there is no direct relationship between the light and the filter itself; it simply tracks water flow. I have decided to... » Read More I have the same situation, but after a much longer period of use. My second filter was at the stage when the light would flash red. Before I replaced it, the light stopped working. I replaced the filter, and still no light working. Checking online, I found that, with the filter out, you can access the switch for the light. I pressed it and the light activated. Put the filter back in and it didn't work. Repeated a couple more time, with no success. I also read online that there is no direct relationship between the light and the filter itself; it simply tracks water flow. I have decided to keep using it until there is an obvious change in either flow rate or water quality. « Show Less
1294924
Sounds like the pump. There is a fly wheel [you can see this through the top [a round hole] that may be stuck. Try forcing water or a burst of air through it. Some times all it needs is pulling the filters up and down to get it started.
1465423
Usually when water sits for long periods of time, it becomes stagnant, and in the case of your filter, it's been just sitting in that filter for a month. There is a possible build up of algae. Id buy a new filter cartridge and try that.
2198189
I seem to have a problem with my filter being clogged. It squirts all over when I try to filter water (even trying to run a very small amount of water thru the filter) so I tried to backflush it but water will not flow thru at all. What seems to be the problem? How do I fix this issue if I can't backflush it?
877159
The only time mine has overflowed was when the filter needed changing cause it was gunky & the water could not flow through it.Check your filter & also make sure that when the filter is put in, that the ROUNDED area goes down. Hope this helps!
1832348
I add water every day because the top of the fountain may appear full, but could actually be low in the bottom. The day mine started making a noise, I opened it up and there was only about an inch of water in it, but top looked full. This is probably how others had the pump burn out on theirs, or seemed too noisy. Just a heads up....
1849584
You should not have water around the unit. It could be you are positioning the mist into the indentation in the top that is then overflowing. Other than that I would say your unit is malfunctioning. Good luck.
1546658
I would return it and ask for a new one. The one I received only turns off if I press the button or if the water runs out. I agree with the other answers about assuring the water level is not too high.
2126198
I haven't experienced this. Is the water level getting low or have you noticed that the "Steam Ready" indicator light is off (meaning that you have used up the available steam and must wait for the unit to build up steam) ? Other than that, I can't think of a reason for the situation you describe.
1926623
Well, that's interesting. I stopped using it because it was too low flow, esp when the water was all the way over on hot. The water never felt hot enough and on that setting, there was really no flow at all.
1068363
No. Turned if off for the winter. Turned it back on for the summer and it sounds like it is running but there is zero water being pulled out of the air (after a week). I'm doing internet searches to troubleshoot but there aren't really any settings to change. I think it's just busted.
290222
Kathy if you can return this item do it . I had mine less than 30 days the water quit flowing from the fountain and it is not a sanitary unit. pull the top off check the location of the pump and the wires as they will hold the top up if you dont have in correct position good luck I threw mine in the trash . lesson learned ordered a Zen from amazon
443977
My unit stopped working after only a month. I tried to follow all the steps to fix it, but none of them worked. You may want to see if you have some hard water deposits. I decided to use distilled water to keep the deposits from building up. It worked...until the unit itself stopped working altogether.
1864838
Mine does that occasionally. Try unscrewing the head and re-adjusting the filter - that works about 80% of the time. Lately, (purchased last year) to change the flow setting, I find myself almost spinning the dial to get it to change. I think there is a flaw in the design somewhere, I just haven't had time to really look into it! Good luck!
1238036
Say goodbye. I think I fixed ours once, something to do with a thermostat or something and it died again soon thereafter. Dispose of it responsibly and head to Costco for another cooler. We found one that we can still use the Greenway filter system with, so it's the best of both worlds. A reliable cooler and we can filter our own tap water. Hope that helps.
1686123
I have had this happen a few times now. If the water level is as high as it should be, it will have no problem flowing again when power comes back on. But if the water level is too low... it has a hard time. Its a great filter.