I ordered this item before Christmas. Instead, without warning, I was shipped your Complaints Department mug. Is this available?
809740
We are sorry to hear of your circumstances. It appears the seller sent you another item in error. We recommend you contact the seller so they can send you the correct item ordered and resolve the issue at hand. If you are unsure who the seller is we recommend you contact Amazon directly to help you get in touch with them
647155
Hi Soultrain, I have purchased 3 mugs recently, which mug are you asking about? The question came to me without any details from Amazon.
1828500
I have not gotten any notice that you actually ordered this product from me. So I cannot advise you in regards to other sellers...
921839
Sorry, did you purchase this from us? If so, please give me your order # so we can see what we can do. Thanks!!
1038629
I did not make this mug!!! I just purchased it. It's a coffee mug... Nothing more. Nothing less. If you have an issue with it talk to the people who you bought it from/ who make it. I only commented on my purchase to help others know if it was worth the money IN MY OPINION. if you don't like it, return it.
1802744
Sorry, this was a gift. Check your records for delivery address and ask them
645995
Thank you for contacting us. We are not showing an order in our system for you. We do have the item available and would be happy to be of service to you.
2215410
Dear msm, Thanks for your contact. Please rest assured that we are a responsible seller. If you buy anything from our store and find some problem with our product, we promise we can resend or make refund. However, this product is out of stock at this moment. Maybe it is available in the near future. Sincerely sorry for any inconvenience and thanks for your support. There are many other products on sale, if you like, please place the order, and we can ship it out ASAP. Any questions, please feel free to contact us. Best wishes for Christmas. Sincerely, Vivian
442872
Cannot comment as yet because I have not received this item since placing order beginning of December.
1423531
This mug was a gift which I had drop-shipped! No complaints from the recipient so far..
258390
Hi Glen, I am sorry to hear you did not receive your order. Please contact our customer service department via your online account section and we can assist you further.
1311469
Yes. It is a display type item - so the mug is huge (a very pleasant surprise). It also comes with the Jerky. Considering the size of the item -- the shipping on this I felt was very reasonable.
749301
Better contact provider before placing order. This was a weird order for me because I didn't receive hammer for this order. It shipped a totally different item to me. I contacted customer service and they decided to let me keep it. It should be something like an electric plugin. Maybe that's just a mistake and single case.
1848827
The mug does not come with it even though it is still listed in the owner's manual in the parts list. I called Hamilton Beach, and all they will do is offer you the travel mug at a discounted price.
632997
Dear Mr Thompson: Thank you for your email. Please contact us back with the Amazon order number, so we may be of further assistance. We apologize for any inconvenience this may have caused. Thank you for contacting Collections Etc. on Amazon!
1056946
Hi Steve,I am sorry, I should of been more specific. Is there a way to contact you via email so that I don't need to post my order number/personal email to this page? Thanks so much!Amber D
550581
When I orderd them they came double boxed. The mugs were in a sectioned box and that box was inside another box. I had no problems with them.