I'm sooo confused! How do I install this thing?? It's not balanced and the holder things just fall out!!! What is going on with this??? PLEASE HELP!!!!!!!
344772
The two supports slide in and lock. It takes some force to slide it forward to lock, once there locked into position they will not come out. Then I used screws to attach it to the window sill. Our cat is a big cat cat around 16lbs and jumps from other furniture onto it and it supports all of the force and weight of him jumping onto it and it has not failed. Our cat loves it, uses it all the time, we love it too.
344773
I have two of these and my cat loves it. Make sure that the legs are in the right slot. This is based on the width of the widow sill. but you will find out that the Velcro does not last very long.
344774
The snap on shelf supports are a pain to get into their slots but don't give up - they will pop in if you really give them some force. Hold the shelf up next to the window sill to figure out where they belong on the base. I used screws to attach the shelf to the window sill. I turned the cover around to the opposite side to give my cat a roll to lean against so she won't roll off the shelf. This could be designed to be put together a bit easier but it is great once you figure out how it works. My cat spends at least part of every day on it.
344775
Yes, it does take force to get the holder things attached. I stood the shelf on edge on the floor and used pushed hard until the clicked into place. I, too, turned the cover around to help keep my cat from rolling off.
344776
The legs snap on the base and it does take some force. I used the screws to attach the top to the window sill so remove the cloth top attach the screws and replace, I did use the picture to see the legs should go as it was simple but I needed a visual! My kitty loves this little window nook.
81875
I am also frustrated with this design. I haven't begun looking yet, but my plan is to go to the manufacturer's website & look at schematics for something with straight parts that actually line up when I try to assemble/reassemble it. I will post findings on Amazon. Sorry I can't be of more help at this time.
651605
Installing it upside down, that works well for me. If you do not have enough space, you could tilt it a little.
1336665
I'm sorry I can't help you. I ordered this for my husband and he hasn't put it in yet (it's been months). Perhaps the problem is the lack of mounting instructions?
1278043
Hi Dr. Mark it is really hard to do it. I was unable to do it. I had to have my brother come and help me and try to figure it out. He was able to do it but then just last week after one week of it staying on it fell down. I wish I could help you with it but you just need to turn it and then it is suppose to hold. The directions are very poor so it does not help much. Sorry.
2199219
Make sure it is placed in the holder properly. Also, the instructions that come with it do have some troubleshooting tips if I remember right.
542686
I have the same problem. I just wrote to Homedics to ask them where I can get it. I couldn't find it on their website even though they have a section for parts. In the meantime I've been using it anyway. I don't fill the water tank too much and just quickly put it into place. It seems to work okay this way but you have to be doubly careful to not let it tip over. Hope that helps. Patricia
1496344
Hi Michael! I'm so sorry but I'm a 65 year old woman who just buys and gives things like those to my son. And my son brings it to a shop that does the mounting or whatever is needed to be done. How I wish I could have been of help to you. I'm so sorry. Thanks.
2274311
Talk to the company. Mine popped out during installation because I didn't follow the directions like they said. But now it's in there and been fine for months.
1958525
I bought it too but there are no instructions for installation. It's still sitting in my closet. Let me know if you find the installation instructions. Cheers!
2214753
Pull apart the wide hinged music holders. If it sticks make sure both angled horizontal bars are folded down in the middle of each. If still stuck close up and start over. I love mine. Roger
1990213
...just push it Real Hard! Take the mount off the base first. does that help? Any luck? Let me know?
1848039
I agree with Space Godzilla... I've mounted this both ways (two different cars needing opposite orientation). There's a slotted knob which you can loosen/tighten on the back of the pivot. When loose, you can rotate the holder 360 deg, and adjust the angle up/down/left/right. Get it in the right position then tighten (you'll have to remove the whole device from the CD slot to get access).
2157229
I couldn't figure out what that thing was for and have never used it. Does it sit in the holder as well? I imagine the piece could be replaced by the manufacturer.
1816910
Hi Helena, I guess theres no trick...too much of muscle power.. I had this problem, i somehow forced it into the base and it is stuck forever now i guess the two side bars went inside the middle one is out...but its locked
1775202
I am having the same problem! I have adjusted the screw and still no luck. I am at the point of getting rid of it and buying a new one. Very disappointing, especially considering how expensive they are. Wish I could be more help
803128
Do you have the screws and the mollys? Email me at scarletartist@hotmail.com if you can snag a picture of what's going on, the wall has to be totally solid it can't be a hollow wall or else there's no way the mount will stay on