Just got this case and have not been able to get the top part of the cover snapped on. If I get one end snapped, the other end pops off. Advice?
786918
Hmmm... I had no trouble.I would take it to a sprint/ other phone service center 7 ask for help!
786919
I had the same problem: but I kept working with it & finally it fit well.& now I still have problems-- sometimes the top or the back falls off,I just snap it back in, so yes, it does not fit very well, should have a betterfit - I think. thank you
786920
I had to use a lot of pressure it does not fit properly and the back side piece its tabs broke when I snapped it on not a good case at all.
183014
I have broken mine twice. You have to pry the phone out of the case with you nails. I start at the top left corner and then get the other side and it eventually comes out.
1254473
The same thing happened to me but try to put the rubber part on your phone then try to snap on the hard plastic part
1029337
I have never had this problem. My cover attaches quickly and securely. I am sure that you have rebooted the Suraface. But I would try again and when it's completely off, then try it again. It should then snap into place. Sorry I could not be if more help.
1851723
I had that trouble at first, but actually was glad that the shell/holster case was protecting my phone and not sliding off easily. The trick is, since the material is flexible, try the double hand action. Whereby, you grasp the holster case at one end (edge of thumb on one side 3 fingers on the other edge) bend it out a little and simultaneously, use the thumb of the other hand to push the end of the phone (shell). Remember that end of the phone(shell) is seated on the lipped end of the holster case.
478184
You know, it took me forever to get my case off. I watched a video online. But, I ended up getting the bottom off super easy. The top, I started from the bottom, and got those loose and then slid my fingers around the side. Be careful though, I pinched my finger really bad =[ I think they are meant to stay on once they are on!
485145
I haven't used this case yet. I had ordered 2 cases & really like the other case. I'll check when I get home to see if I have the same problem.
2266463
Take the hard plastic case off, then put the silicone portion on first. Put the end of the hard case that houses the charging port on first and snap the other end on last. It requires a bit of manipulation to see that the charging part "door" opens but not too bad. Hope you love your case as much as I do!
425414
Hi Jacob. Agentbob here again. I had trouble with it in the beginning. I didn't know you have to take the plastic back with kick stand off first. Then put on the cover and re install the kick stand. I don't know if that will help. At first I thought the cover fit too tight.
1725889
dear lyn: i too had this problem i tried to put cover on but it just kept comming off so i just put a piece of scotch tape over cover and side but not on foam part & it works fine now & when i put another battery in place i will do the same so it wont fall out. works fine still thanks.
470830
The bottom half should come apart for removal. If needed maybe you could but a thin smooth object between the parts to help loosen the two parts. I would be very careful when doing that so not to scratch the case or the phone. I know that mine does fit snug but I am able to remove both pieces. Good luck.
659185
One of the answers I read here was that you need to remove the cover. Hope that helps.
1707256
It's snap. Just remove the old case and replace it with the new case. That simple.
613066
I used tweezers on mine. You get the top started where you turn the phone on and off & it pops a certain way. Is difficult to get off but I love these cases. &#128515;
970750
I'm not sure what you're asking- the laptop doesn't snap shut, or one of the case pieces doesn't snap in place? I had a little difficulty putting my bottom piece on. My solution was holding one corner in place and run my other hand along the front and sides, then used both hands to snap in the vent area. Hope that helps!
826457
You have to take off the rubber outer layer, then unsnap the plastic in side. Be care full when unsnapping, then put your phone in, back side first, then snap on the front side. This CASE is 2 in 1.After you get the plastic inner CASE snapped together then you put the outer rubber CASE on. I love this CASE!!!!
1731013
What u do is after u remove the black rubber lining ( U just peel it off) the 2 plastic red pieces pop apart. it may take a small amount of force (very little). The 2 pieces snap together in certain places. I hope that this will help u!