Problems getting company to do repairs???? They want me to pay $50 to ship the tv to them to be fixed, why should I have to pay $50 when the product arrived damaged?
814197
You need to go through amazon concerning the damage. You bought it through Amazon correct? They are great and I am sure they will replace it, as it was damaged before or during shipping. Hope this helps and happy holidays.
208633
hi, I let someone at a Comp shop with plenty of experience replace my screen.He was not expensive $25 for all the whole and no problems. My screen was damaged and I only got the replacement screen--no cables.Less than a 1/2 hours of work
1673980
I received a Samsung LN32A450 LCD today. It was listed as being an "open box" in "mint" condition. When I lifted the TV out of the box it sounded like there was gravel inside of it; not a good sign to say the least. Sure enough, it was DOA. I called Samsung Support to be safe. Amazon Customer Service was great and arranged for a pickup (at their expense) though warehouse deals cannot be exchanged; I had to start shopping all over again. There's no telling if it was already broken in the warehouse or if CEVA, a new (to USA) shipping company is to blame. For me, it was not worth trying to save $20-$50. My next purchase will be *new*. I received a Samsung LN32A450 LCD today. It was listed as being an "open box" in "mint" condition. When I lifted the TV out of the box it sounded like there was gravel inside of it; not a good sign to say the least. Sure enough, it was DOA. I called Samsung Support to be safe. Amazon Customer Service was great and arranged for a pickup (at their expense) though warehouse deals cannot be exchanged; I had to start shopping all over again. There's no telling if it was already broken in the warehouse or if CEVA, a new (to USA) shipping company is to blame. For me, it was not... » Read More I received a Samsung LN32A450 LCD today. It was listed as being an "open box" in "mint" condition. When I lifted the TV out of the box it sounded like there was gravel inside of it; not a good sign to say the least. Sure enough, it was DOA. I called Samsung Support to be safe. Amazon Customer Service was great and arranged for a pickup (at their expense) though warehouse deals cannot be exchanged; I had to start shopping all over again. There's no telling if it was already broken in the warehouse or if CEVA, a new (to USA) shipping company is to blame. For me, it was not worth trying to save $20-$50. My next purchase will be *new*. « Show Less
246206
Yes, I am having the same issue with my same model television. Mine was purchased the end of 2/08, it started doing that about a month ago and it is out of warranty. Have you had your repaired? If so, what was the cost? wants $150 just to come out and diagnose the problem.
1258103
It's a defective chip. I had the same thing happen. My TV was out of warranty. I found that this is a known problem, and Mitsubishi is willing to cover the cost of the part. I had to pay for the house call/ labor which came to $200.00. Contact Mitsubishi customer service. They should offer the same deal. You can Google this problem, and you'll see that it's pretty common.
555800
Yes. I don't believe Amazon provides handling coverage. So if you decide not to open the box at time of delivery you will be stuck with the TV. You will either have to ship back to Amazon at your own expense or deal directly with Sony and there is no guarantee they will cover damages caused during shipping. To be safe, I would have then setup the TV and then have someone guard the front or back door. Put up a police barrier tape or something :)
225552
Well if you read the fine print you actually have to send the equipment that was damaged to Belkin for them to look over. Now in the case of a home theater system that would be insanely expensive. I'm pretty sure Belkin doesn't pay for shipping.
2041079
We had problems with the screen when we got our unit - It was unusable. Clearly their quality control is lacking. I would suggest you return it. They will offer part credit, but if you insist, you can get full credit.
775419
i have the same problem. it is 2 months out of warranty and it takes almost an hour to get a picture. tv repair shop said they contacted samsung and were told i needed a new board for $1204.00 plus labor.i am now asking samsung to extend the warranty for this repair.
1412066
Sheila: At $278, that wasn't an issue for me. At that price, it's almost a throw away. I'd ask Google. BTW, stay away from extended warrenties. They are not worth the price. If a TV has something wrong with it, you'll know in short order.
1051255
My tv was delivered via FedEx on 02/24/2011 with a broken screen. The amazon guys agreed to replace it, but think about my ordeal. Waited 8 days for it to arrive, carried the 26 kg box to my room - cleared the space for the tv, assembled the stand - only to find a broken tv :(...
105955
I received a Samsung LN32A450 LCD today. It was listed as being an "open box" in "mint" condition. When I lifted the TV out of the box it sounded like there was gravel inside of it; not a good sign to say the least. Sure enough, it was DOA. I called Samsung Support to be safe. Amazon Customer Service was great and arranged for a pickup (at their expense) though warehouse deals cannot be exchanged; I had to start shopping all over again. There's no telling if it was already broken in the warehouse or if CEVA, a new (to USA) shipping company is to blame. For me, it was not worth trying to save $20-$50. My next purchase will be *new*.
1873689
I sent mine back for a full refund. I was with in a month of sending it back. Contact Amazon and see what they can do for you. Then look for a different lamp manufacturer and test the lamp right away. Or if you can afford a new tv I would do that since they are phasing out these types of tv's. There is no vested interest in making a good quality replacement lamp. That's why they are so cheap these days. Hope this helps.
1643468
My tv was just picked up! Called Samsung and got the same response they gave you - a repairman would come out and if it couldn't be fixed it would have to be sent away for service. As you, I did not think I needed to have a brand new tv sent out for repair and decided to return it. I am now watching my old 19" set (gave my 26" away when I got the Samsung!). Have you had any luck yet? I am considering Toshiba.
402918
Mine came new with a tv, then crapped out. If it is junk brand new... refurb would be irrelevant unless it specifically said the ribbon issue was resolved.
1541920
I always thought that consumers had 30 days (sometimes 14 depending on the store) to return an item for any reason so why would you not just return the TV and get your money back? I cannot believe that Amazon would not work with you in this instance. This is a reply to William C. Reitz Jr. "Techie" post above. EDIT: I found this on the Amazon.com returns policy area: "Televisions 27 Inches and Larger Amazon.com cannot accept the return of televisions 27 inches and larger after delivery. Upon delivery, please inspect your television carefully for damage while the shipper is still present. If you discover any damage, please refuse delivery and you will receive a refund. Your signature on our carrier's delivery receipt acknowledges that you understand our return policy. After the release form has been signed, returns of televisions 27 inches and larger will not be accepted. If you accept delivery and later find out that the television is not working properly, please check the paperwork that came with it to see if the problem is covered by a manufacturer's in-home service warranty. All televisions 27 inches or larger come with one. If you are unable to locate warranty information for a particular model, contact the manufacturer." How in the heck can Amazon.com get away with this? This is totally ridiculous! I will NEVER buy a TV from Amazon!
771764
Just got my 65" tv I was so exited. But when the delivery guys left I opened the box and there was a big crack on the screen. They just told me to sign and print my name and left. I was so exited I didn't think of checking before signing. Amazon said they would contact pilot co. to set up a pick up date and I would get a refund. I hope I really do, Or I'm out $894. So mad for not checking.