My kindle finds the keyboard, but when I type the code to pair it, it takes a while and says "unable to connect..." . It's a keyboard problems. Help!
791670
My sister-in-law had this problem. She went to youtube and found answers for hers.
791671
If you have the Kindle with the help button, I would try calling them. They have helped me with many issues. It's worth a try! Good luck.
791672
Pairing is not the problem. I was able to figure it out. There are keys on the keyboard that I have no idea what the functions are. I called "Help" and they couldn't answer questions. I also emailed the company and they did not respond.
1597177
On the tablet, open SETTINGS, find "Bluetooth", switch it on, it might search, but will find the keyboard. This must be switched on and charged to connect. Best of luck!
1556892
Hi Butch,You should be in the bluetooth devices area. Be certain it is in the ON position. Once you turn on the keyboard it should appear as "Bluetooth Wireless Keyboard" "Ready to pair". Once pushed you will see the button to "Pair". Once pushed you will see a series of numbers. Use the keyboard to enter the numbers and press the <enter> key. You should be then paired.
1976706
My Kindle is the Kindle Fire HD and I got it the day or day after it came out in Oct. or Nov. 2012 so I'm not sure about what you are calling the previous generation? I am so pleased with my keyboard. Sometimes it doesn't come on when I first push the on/off button but if I turn it on and off a time or two it comes on. It seems to hold a charge well, but then I don't use the keyboard a whole lot. It does require wi-fi for the Bluetooth to work, but I have to have wi-fi to use email on the Kindle anyway. Hope this answers your question and gives you a little insight into the usability of the keyboard.
7328
i am like you with this problem. my keyboard synch for about a month and worked good. after that time period, i haven't to synch or type with it. there must be a design problem with this keyboard. sorry you purchase it.
1665729
Not a problem. The Kindle is bluetooth enabled and the keyboard will connect directly to it. Super easy.
683051
I'm sorry i had the same problem and the keyboard i never got to work.. i really liked the product but not able to use it correctly.
162769
First makesure you get the message "connected to bluetooth." I sometimes turn on tablet and start typing on the keyboard and get no response. I will turn power on keyboard off and on again and get the connected message. Keys are comparable to regular keyboard, but smaller of course.
1587498
Mine also pairs, but will not connect. It shows as paired, but then the keyboard does not function. AND.....it is not the keyboard. It is something with the tablet.
2028825
It could be that the keyboard needs to be charged. Yesterday I had the same problem, after I charged the keyboard it connected again with no problem.
1105699
I had the same problem, but I was able to solve it. Go to "Settings" and then go to Bluetooth, then turn on the cover's keyboard and then turn on Bluetooth. If that doesn't work, try pressing the button on the top of your keyboard, which is for wifi. That should do it!
1811788
I had the same issue, the keyboard never connected again. It's a piece of trash, get your money back if you can
1993345
I experienced the same issue from time. It sometimes worked when I use the brutal force to connect the keyboard and the tablet. After a while the tablet was damaged by that. The screen has a vertical black area above the connection port. My suggestion is not to use the keyboard at all. Just return it.
1513778
http://liliputing.com/2011/11/use-a-third-party-keyboard-with-a-rooted-amazon-kindle-fire.html. Check this out, apparently there is no USB keyboard app on the Fire. I did notice that all keyboards for Kindle were Bluetooth?
691459
Did you follow the steps exactly? Step by step? Make sure the keyboard is fully charged. I found it very simple to pair. Try it again and let me know if you continue to have problems. I don't want you to get too frustrate because this is a fabulous keyboard case
1665728
most new kindles have bluetooth, but you need bluetooth for the keybored to work sorry
1135982
My wife had a problem but I didn't. I rebooted everything since I didn't know what she had done. I turned the keyboard on. Make sure the status light on the front is green. Then press the bluetooth button behind the power switch. Then the green light blinked. BUT, it still wasn't pairing so I removed the keyboard from the list in bluetooth settings forcing the ipad to find the keyboard again. The ipad found the keyboard and by touching the Folio 5 in settings, it connected. This should do it.