I just received mine and cannot get it to work after trying several sets of new batteries. Do I need to do something to get it working the first time?
799148
No, it should just work ??? Make sure the batters are in correctly that's the only thing I can think of.
799149
I just received mine and I'm having the same problems. Will probably have to process a return. :(
799150
my first one arrived with one of the springs in the battery compartment broken off. Maybe there was a production run with bad soldering?
2040417
Yes, exactly the same issue. I have not tried new batteries as the set I just put in was new and we only did one charge off of them. I agree that's pretty poor. If that's consistent, I think we'll return it for another one and see if the next is better.
1596889
Hate to state the obvious but make sure the batteries are all charged and facing the correct position. Mine did this once. I took out all the batteries and put in fresh and it has worked since. When you depress the "on" button hold it for about 2 seconds before releasing.
436754
Did not have any trouble. Try installing a fresh set of batteries, and see what happens.
379935
Sorry to question your capabilities ... have you ensured that the batteries are all in the slots, in the right direction? My original batteries were dead, as sent by the manufacturer. But the new ones tested fully charged, and I was careful to place them in the slots as indicated by the arrows.Give that a shot and see.
1101740
Hello there - Are both batteries new? Even one battery that is not fresh can prevent this item from functioning properly. Did you try to hold the "on" button to on for 10 seconds, as sometimes first time use will take longer to turn on? Please contact the seller directly for further assistance. Kind regards -Vert Delivery
1593635
The customer service rep said you have to remove the battery, turn unit off and let it sit for a while. ( about 5-10 min) it should turn on after that.With that said, I followed the directions perfectly only to come to the conclusion I had a faulty unit.
1634265
Yes, mine didn't work at all and I even got a new battery and still no good, am about to return it.
1324752
Check to see if the batteries are lose. If it still does not work.......i suggest buying a new one.
1290501
After checking the batteries I checked the on/off switch. I slid it back and forth realized the light flickered so I used my fingernail to slide it with a little more force to the on position. Then left click the mouse and it should work. Now that is the routine.
207943
well it`s probably broken. when I turn on mine, there`s a count down form 9 to zero being displayed on the screen, and then it`s ready to work. if you ruled out the batteries... I`m afraid it coud very much be DOA.... try to contact the seller on their website and ask for assistance.... good luck. stef.
1780837
I've used and liked this product since i purchased it about two years ago. The first time I had to replace batteries, all went well, though I had to reset the unit to get it to work. The second battery change hasn't gone so well. I can't get it to turn on, in spite of using the reset procedure. Does anyone have any suggestions of this situation?
265868
Mine worked fine. Check on the tab that needs to be removed. If you have done that, I suggest you remove the batteries and then reposition them back in the slot. Other than that, I can't help you.
134737
reboot...re insert batteries, check their orientation. If all fails contact them cos mine works brilliantly
1462193
I had the same problem. You have to use the wire connection along with the two batteries in the handle. Mine worked well after that. Enjoy !
922066
YES, I just bought it, put new batteries in and it didn't work, bought more new batteries(in case the one's I bought were old) still doesn't work. I am fixing to research if I can get my money back from Amazon.
1968236
Check to make sure batteries are installed properly and are not faulty. If it still doesn't work return to the place of purchase and let them work it out for you. If faulty will need to be replaced.