Is anyone having trouble with they spin/turn mat, mine slips out of the hole that it is suppose to spin in.
818929
Not really, it only happened to me once,when I picked it up by the top rather quickly. I do lime mine very much. It is ideal for cutting small pieces . Hope this helps, enjoy your mat.
1297544
You just have to be gentle with it. I think I had mine get stuck a bit. Make sure it's closing the right way. Might be your best bet is to squeeze both ends of one side where it rotates. Just be careful not to break it. :)
799816
I noticed this, too. I just turn it slowly around until it is the best fit. No problems so far. I love it!
1768362
Hi. I'm not sure if it should move on you??? I have to manually spin mine. It doesn't just spin easily. My guess is something is loose or there is a defect. I hope this helps.
505612
Could be loose. Mine barely stays in. Try a different brand and see if it fixes it.
431019
Hi Mona, Make sure that the main unit or the charcoal filter inside is not in backwards I did this once and it drove me nuts late at night. I came back in the morning and found my problem. ALso the cover should slide without any resistance.
2265764
There doesn't seem to be any options in the software that inhibit the wheel from moving like that. I would guess its a hardware issue, maybe something is stuck or broken. Perhaps opening it up could help you find out (if it doesnt void the warrantythat is, if it does then contact customer service)
1997716
If you find it hard to turn this maybe the reason. Be sure the basket is really centered in the bowl before you close the lid or it won't spin easily. In the middle of the handle there is a button. Click that button to release the handle and then just push the handle down a couple of times and the basket will spin. When everything is lined up it will spin very smoothly with very little effort. Hope this helps you because this is the best salad spinner I have ever used. Once you get the hang of it I know you'll like it.
1843610
Turn the locking handle 1 Turn at a time clockwise and latch it in tell it is snug, do not over tighten! If that wont work send it in, They will fix the problem....
1339160
Never had that issue with mine. I know it came with packaging to prevent it from slipping during shipping - might have slipped into the mechanism. Wish I could help more...
1761440
I had the same problem occur with mine. It turned out a piece of debris got caught in the impeller and caused the shaft to start slipping from the magnet. A replacement of the impeller system (magnet, shaft, and blade head) fixed the problem.
1850854
I haven't had that problem. The mats are placed in between grooves that hold it in place as you are using them.
94870
I had this problem in the beginning when i first got mine. All of the parts twist and the black thing inside... sorry i don't know what it is called but that could be a little difficult to get out it took me a little bit the first couple of times. Try twisting until it fully comes off. I think you twist to the right to get the parts off and to the left to lock them but not 100%.
1156253
I have not had a problem with this mat slipping. Problem I had with it is I went to wash it and it got tears in the mat.
2051209
Mine does not slip around at all. Maybe you could sew one of the seams tighter. No other ideas. Sorry.
1482902
Ours seem to be fine. Did you try to flip it over and use it on the other side?
1973592
Could it be misaligned side to side? If it works when it's slid all the way out and binds up progressively as you push it in that's what I would check first.