I just purchased a Rotadent Plus toothbrush - tried to get warranty from Zila Dental Technologies and met a "brick wall". What do I do now?
818505
hope it lasts longer than the warranty, and don't buy replacement heads in bulk. Mine lasted under a year before it died. Great toothbrush before that.
818506
They are the worst company around . They do not care about their customers. They gave me the same run around.
818507
I bought a Rotadent Plus from my Dentist. It stopped working and I returned. I could not get a response from them and they did not send original or replacement back. I informed my dentist and the dentist office tried to get hold of their rep. They did not get response from rep and they stopped selling the product.Good Luck
818508
Unfortunately, to my knowledge, you are out of luck. I had the same experience and will no longer buy from Zila nor will I buy Rotadent.
818509
You can only get the warranty if you purchased from the dentist. I would not recommend this toothbrush as it is impossible to get hold of a human. I lost the charger at a hotel and I could not get a replacement because there is no way to get in contact with a live person or order replacement parts. I now have an oral b black I feel confident that should something go missing etc I can get it replaced easily
1879842
If purchased from dentist or manufactor direct there is a warranty, Otherwise forget it. No warranty if purchased on Amazon.
1879845
Apparently you have to buy it from the dentist for a warranty but since I heard that - their ownership changed. I tried to call them for a month (per my dentists instructions) to give them the serial number on it and my dentist's information but they never got back to me. Finally - my dentist handled it aOld onend I got two in the mail.... Maybe the new ownership is better. Old one had horrible customer service....
1330135
Hi Edward. This is not the Sonic Care Toothbrush replacement set. The Sonic Care is typically two brushes, approximately $25.00 for both. The product shown is a piece of first class junk. I bought one for a good price for travel and it lasted about 16 months or so. I had a heck of a time ordering the replacement heads from the manufacturer and even as a "guest" could not purchase through them. I ended up buying them less expensively through amazon.com and as soon as they arrived the Diamond quit working. I have two Sonic Care electric brushes that are at least 5 years old. Do yourself a favor and forget Diamond and go with Sonic Care. I promise you will be grateful that you did. Best wishes, Stephen Hi Edward. This is not the Sonic Care Toothbrush replacement set. The Sonic Care is typically two brushes, approximately $25.00 for both. The product shown is a piece of first class junk. I bought one for a good price for travel and it lasted about 16 months or so. I had a heck of a time ordering the replacement heads from the manufacturer and even as a "guest" could not purchase through them. I ended up buying them less expensively through amazon.com and as soon as they arrived the Diamond quit working. I have two Sonic Care electric brushes that are at least 5 years old. Do... » Read More Hi Edward. This is not the Sonic Care Toothbrush replacement set. The Sonic Care is typically two brushes, approximately $25.00 for both. The product shown is a piece of first class junk. I bought one for a good price for travel and it lasted about 16 months or so. I had a heck of a time ordering the replacement heads from the manufacturer and even as a "guest" could not purchase through them. I ended up buying them less expensively through amazon.com and as soon as they arrived the Diamond quit working. I have two Sonic Care electric brushes that are at least 5 years old. Do yourself a favor and forget Diamond and go with Sonic Care. I promise you will be grateful that you did. Best wishes, Stephen « Show Less
2035567
I don't know (as we don't have that model), but you might want to contact: Phillips Sonicare:1-800-682-7664Monday - Saturday9:00 AM - 9:00 PM ESTSunday 9:00 AM - 6:00 PM EST Excluding Major Holidays
1904415
You should be able to, but I wouldn't do it. It would probably void the warranty. Phillips is known for having excellent warranties on their products. If you call sonicare I'm sure they'll send you a replacement toothbrush. They've done it for me in the past when one of their products fails.
620654
I got mine in a 2for1 deal-- it might have been Groupon, I don't remember. The one I gave to my kids and it barely lasted 6 mos, but I'm pretty sure my son took it apart to "see how it worked"... however mine has worked great for almost 3 years now. In fact even my dentist was pleased, bought one herself and now recommends them (along with Sonic care) I basically got mine free, but I wouldn't have paid $99 for it reading all of the negative reviews. Apparently I got lucky, but I love mine. I get the replacement heads once a year, though. If you're the only one using it I can't see why you wold need replacement so often since you rotate using the three brushes. I got mine in a 2for1 deal-- it might have been Groupon, I don't remember. The one I gave to my kids and it barely lasted 6 mos, but I'm pretty sure my son took it apart to "see how it worked"... however mine has worked great for almost 3 years now. In fact even my dentist was pleased, bought one herself and now recommends them (along with Sonic care) I basically got mine free, but I wouldn't have paid $99 for it reading all of the negative reviews. Apparently I got lucky, but I love mine. I get the replacement heads once a year, though. If you're the only one using it I can't see... » Read More I got mine in a 2for1 deal-- it might have been Groupon, I don't remember. The one I gave to my kids and it barely lasted 6 mos, but I'm pretty sure my son took it apart to "see how it worked"... however mine has worked great for almost 3 years now. In fact even my dentist was pleased, bought one herself and now recommends them (along with Sonic care) I basically got mine free, but I wouldn't have paid $99 for it reading all of the negative reviews. Apparently I got lucky, but I love mine. I get the replacement heads once a year, though. If you're the only one using it I can't see why you wold need replacement so often since you rotate using the three brushes. « Show Less
141672
where can I order another tooth brush as mine stopped workingso where can I order another one?
731083
1-800-437-3635 is Rotozip's Customer Service number. I am sorry, I do not know the answer to your question, but their customer service people are very helpful. (FYI, they have merged with Dremel.) I hope this helps you find your answer.
1879844
There is no warranty on something not purchased directly from the company, or a dentist distributor. They are not very confident in their product.
557939
The Rotadent warranty does not cover: ◦Rotadent Contour obtained from a source other than a dental office or DenMat. Sorry.Maybe your online source where you purchased your Rotadent has a warranty.
1557902
Authenticity should be easily determined by comparing photos of the item on line or against the packaging box. Sonicare products are usually very securely packaged so its likely that the tootbrush was at least removed if not slightly Used. Take a look at the housing of the toothbrush just to verify there are no discolorations or variances so you can knock out the refurbished option (unlikely). Finally, check with the seller and the sellers page. Perhaps an explanation is in the description. In my opinion, you recieved a new but open brush or lightly used. If this makes you uncomfortable be sure to contact the seller or Amazon to initiate the arbitration process. Authenticity should be easily determined by comparing photos of the item on line or against the packaging box. Sonicare products are usually very securely packaged so its likely that the tootbrush was at least removed if not slightly Used. Take a look at the housing of the toothbrush just to verify there are no discolorations or variances so you can knock out the refurbished option (unlikely). Finally, check with the seller and the sellers page. Perhaps an explanation is in the description. In my opinion, you recieved a new but open brush or lightly used. If this makes you uncomfortable be... » Read More Authenticity should be easily determined by comparing photos of the item on line or against the packaging box. Sonicare products are usually very securely packaged so its likely that the tootbrush was at least removed if not slightly Used. Take a look at the housing of the toothbrush just to verify there are no discolorations or variances so you can knock out the refurbished option (unlikely). Finally, check with the seller and the sellers page. Perhaps an explanation is in the description. In my opinion, you recieved a new but open brush or lightly used. If this makes you uncomfortable be sure to contact the seller or Amazon to initiate the arbitration process. « Show Less
2018681
http://www.usa.philips.com/c/flexcare/24513/cat/#filterState=FLEXCARE_ORAL_CARE_SU_US_CONSUMER%3Dtrue%2CFLEXCARE_PLUS_SU_US_CONSUMER%3Dtrue%2CHEALTHYWHITE_ORAL_CARE_SU_US_CONSUMER%3Dtrue;compareState=id2%3DHX6972%252F10%2Cid0%3DHX6911%252F02%2CcompareView%3Dfalse%2Cid1%3DHX6932%252F10
344129
If you kept the materials that were shipped with it, they tell you how to get it replaced. I think you are past the timeline but I am pretty sure that they gave it a 6 month guarantee. Please look again for the inserts and directions that came with it. Sorry to hear you had trouble.
1461102
My warranty card from AGPTEK says: "WARRANTY ONLY OFFERS TO THE CUSTOMER PURCHASED FROM OUR AUTHORIZED RETAILERS" " YOUR RETURN MUST INCLUDE THE FOLLOWINGS, OR IT WILL BE REJECTED BY THE WAREHOUSE AND RETURNED TO YOU. YOU MUST HAVE ORIGINAL PACKAGING, ALL ACCESSORIES, MANUALS, ETC YOU NEED AN UNEXPIRED RMA# WRITTEN ON THE OUTSIDE OF THE SHIPPING BOX OR ON THE LABEL, NOT ON THE MANUFACTURERS PRODUCT BOX. YOU CAN OBTAIN THE RMA # FROM THEIR WEBSITE OR CUSTOMER SERVICE. THEIR WEBSITE IS: Http://www.agptek.com and their email is: agtek.service@gmail.com their address is: AGPtek USA Office, 7710 18th ave., Brooklyn, NY 11214. They will repair or replace the unit if its malfunctions of failures are caused by imperfection in material or workmanship. This is the way they printed it on my warranty card, I wonder about the phrase "malfunctions of failures" Sorry you have had a problem with your battery, ours is still doing good, Thankfully, Robert A. Watson.
10032
Yes. I ordered a new Jawbone. I assume it had the manufacturer warranty. Since I paid with my American Express Business Platinum card it has insurance protection. I have had no issues with it though and it has performed wonderfully. Great item.
339450
I'm assuming you would have to contact the company from which you purchased your product. Or maybe purchase another one. Some times the parts turn out to be as much as a new one would cost.