Just received (without instructions). While dark, finger tip cap clips in easily, the clear cap for forearm testing does not seem to click into place? Am I doing something wrong... I have tried over and over. Just received (without instructions). While dark, finger tip cap clips in easily, the clear cap for forearm testing does not seem to click into place? Am I doing something wrong... I have tried... » Read More Just received (without instructions). While dark, finger tip cap clips in easily, the clear cap for forearm testing does not seem to click into place? Am I doing something wrong... I have tried over and over. « Show Less
792615
Remove the dark cap and place the clear cap on the lancing device with the white area pointed down towards the device itself. Look for the groove on the device and match it up with the groove on the clear cap. It should fit onto the area where the groove is on the device and should just snap on.
792616
Need to insure you have the correct number before you push it onto the pen, if it is correct it should just snap on.
792617
I'd suggest going to the website. It has instruction manuals and videos. Here's the link: https://www.accu-chek.com/index.html
282701
There is a "nose-cone" tip that unscrews. ... Just stupid simple ... There is a tension spring but the insert (refill cartridge) does not retract ... It is just covered by the cap. ... The cap (with the ring monunted on it) snaps on (does not screw on) ... I read that some people lost their pen because the cap did not retain the main body of the pen ... I bought it anyway ... I lost mine, within a week ... This is a fairly short pen ... The cartrige does not use the PARKER Compatability extension adapter, that comes with each refill, because this is not a full length pen (but is long enough for normal, comfort and control). There is a "nose-cone" tip that unscrews. ... Just stupid simple ... There is a tension spring but the insert (refill cartridge) does not retract ... It is just covered by the cap. ... The cap (with the ring monunted on it) snaps on (does not screw on) ... I read that some people lost their pen because the cap did not retain the main body of the pen ... I bought it anyway ... I lost mine, within a week ... This is a fairly short pen ... The cartrige does not use the PARKER Compatability extension adapter, that comes with each refill, because this is not a full length pen (but is... » Read More There is a "nose-cone" tip that unscrews. ... Just stupid simple ... There is a tension spring but the insert (refill cartridge) does not retract ... It is just covered by the cap. ... The cap (with the ring monunted on it) snaps on (does not screw on) ... I read that some people lost their pen because the cap did not retain the main body of the pen ... I bought it anyway ... I lost mine, within a week ... This is a fairly short pen ... The cartrige does not use the PARKER Compatability extension adapter, that comes with each refill, because this is not a full length pen (but is long enough for normal, comfort and control). « Show Less
1899415
They can be clipped, the tips will likely be worn through by the time they need to be clipped again, so you will want to remove the remains of the cap, trim and re-apply. You should clip the nails just prior to putting them on. Your groomer would be able to shed some more light on your specifics. Cheers.
2253026
Mine works fine. It took me a bit to get it to line up right, but then it seemed fine. If I remember correctly (I bought it for my mom and she lives far away so I can't check it) you have to clip it on. You slide it in, but then you latch it to secure it in place. Just keep messing with it. You will get it.
43349
You should press the clip, and see is the right zone of contact. The light is not very intense but enough to examination. I hope to do help you.
345735
Yeah, it can be a bit stiff to unscrew, therefore making it less obvious. The tailcap is only the last few millimeters, so grip only that part. I needed a pliers with a towel around them (to prevent toolmarks) when my batteries *finally* died. I also had a little trouble figuring out where exactly to unscrew, so you're not alone.
1941641
Dear Zaphod, I am sorry to notify you that our engineer was not able to make the new cap. Reason before, we are searching for the right balans between the plastic and stainless steel. We are working on several aspects of the design and hope to release it anytime soon. But whenever it is ready, you do not have to worry about it. Just send us an email with your order-id, and whenever we are ready I will send you one out free of charge. Please let me know if this answer satisfies you or if I need to to elaborate anything else. Kind Regards, All Times Finest
1314523
It is terribly picky. They caution that it takes a while to develop "the touch" to get it to work. I am getting better at it, though sometimes it will light up without me even touching it! Go figure! You have to touch it like Goldilocks...not too hard and not too light, but just right! And if you can't get it to work, sit near the dingle and look at your results from the readout there.
1922128
I just bought a water pik set from Amazon and I am having the exact same problem! The tip lengths at the bottom are longer in the new water pik and the snap in just doesn't happen! You could feel the snap in my old water pik! Hope that makes you feel a little better! I don't yet know what the solution is!
1326699
I'll be honest, I didn't have a leak in my system so I never required the need to use the uv light pen that this particular product came with. I don't doubt that It doesn't work, so when the need arises, I'll be gladly trying it. For me the uv light pen was just a bonus. Wish I could have been more help to you fellow diy'er! Might I also suggest watching lots of videos on YouTube on those uv light pens and the correct way to use them. Thanks and I hope it works out!
2198802
you can use the usual alternate test sites, heel of hand, forearm, etc. I prefer the forearm just above the wrist, no pain, and just as accurate as fingers, after comparing for 2yrs. :) this meter uses a small enough blood sample that the smaller drops you get when pricking the forearm work just fine.
1615282
Fingers, palm and forearm all work...as with all meters I have tried the fingers seem to give the most reliable results. I charge mine every couple months.RegardsWillie
58384
I always use a salve on my finger tips so mine usually just slide on. Otherwise, you have to keep grabbing the ends and pull on line a rubber glove.
21218
Hello Kathleen, I had the same frustration for a few minutes until I accidentally squeezed the cap and, "Pop!" It opened. Now, I realized that the design is clever to prevent accidental opening from pulling on the cap.Hope that helps.
1861017
I really have no idea. And never really noticed. I didn't end up using the caps bc it seemed like once you put them on you would have to pry them off and they couldn't be used again. I don't think it is noticeable to not have them on. I guess I thought it was the company... But that really doesn't make much sense either.
518980
Dear Customer It use to be OK to Test on other side besides Fingers But most manufacturer have Decided not to Promote after New research , The result will not be accurate when the side testing is done. That is one of the reason that New meter do not come with Lancet Device with Clear Cap for side testing from Any manufacturer .Thank you
1612990
I'm sure there are a few places but I always test on the outside of my forearm - I usually don't even feel it! 1,000 times better than finger tip.