I returned this product as the volumne went gradually down, but then when I went from level 2 to 1 it almost mutted with no gradually volumne decrease. Is this common or just a faulty product I had? Thank you
810026
Thanks for your question. It is not common. All items manufactured have a certain percentage of items that have an issue out of the box. The manufacturer and an authorized dealer will stand behind the product and provide warranty service. This is a fantastic sounding bar. World Wide Stereo is 35 years old and a very proud Harman Kardon dealer.
1555564
Based on my experience it only went up to 0.04%. I'm sure it wasn't working properly, but after having them send me a new one and it still didn't work I was ready to give up.
1969771
Answer unknown. I have just started back using the product within the past two weeks after about 3 months lapse. I'mstill alive... LOL!
245964
I think the incline feature works very well. I have had problems with the electronics having to replace parts twice in a little under four years. Because of this I cannot recommend this product. I am a fairly heavy user logging between 25 - 30 hours a week since purchasing the product.
1734501
I did not have that experience. If it continues, I would return the product. For me, I had an excellent experience with this product and I have had it for over 2 years. Best of luck.
1159337
Hi, I actually bought it for my friend and he had the same problem. He was quite happy with it. But i havent used it personally so i can't make a more specific comment.
397456
where it says vol, there is a key next to it if you press that it will change from 30 to 45, then 50, or 60, and then it will descend to 10, 15, or 20 the keys in the middle just change the mode to A, B or C, mine came with an instructional brochure and I have had different units so they have mostly the same functioning. Please, be careful using a detox machine, and never over use it. Hope this is useful.
917394
Sorry you are having problems. I have used mine 2 to 3 times a week for the last 4 months with no problems. I am very happy with this product.
2239283
Sorry for problems with your product. Mine expanded almost instantly. Yes, I'd say your is defective. Amazon has great customer service.
1983004
i have no idea, but i would try contacting step 2 customer service and ask them to stand behind their product. that sounds weird.
237296
I use my cans without any EQ or enhancement, soany change in tone or depth is instantly apparent. The brake in was quick & noticeable, (about 2 days) but the smoothing factor is still ongoing after a month & a half. If mellow is your target be happy, 'cause mine continue to have subtle changes one day & then back to previous the next. It drives me crazy so I plan to mod the pads again for peace of mind.
2209637
it displays only one answer when the pressure is stable, it doesn't change too much (a little) as you step on it. However, its oddly consistent in its answers at one time. If I try it 3 times in a row, I get the same answer. But a few hours later I get a different answer, but that answer will be the same 3 times in a row. I'm going to try it again tonight after reading peoples comments and perhaps see if there is some trick to it that I can get it to work? Otherwise I'm sending it back.
1757824
We have made multiple attempts to contact the company directly (with no avail) regarding both questions. The volume on the machine just does randomly seem to almost turn itself off (so low, it might as well be). We experienced the exact same defect on several different units via exchanges to the company, although a select few customers seem to report no problem at all. As to improvements, we have noticed the product appearing and disappearing from various retailer sites...hopefully, it has been an effort to pull the item and find a solution. However, based on other reviews we've seen: No improvements have been made. Currently we are using the one-level-down model from this company and we do like it. It has far less features (fewer sounds/ tones, no clock) than the Version II, but as it actually works and we don't get startled awake all through the night with sound cutting out, it is the only one we would recommend at this time. Homedics could also stand to work on their customer service while they are at fixing the second model.
1024357
I loved it for gaming. Until it stopped staying at the level I set it at. Now is it is as low as it goes.. searching for fix.
347498
I had the same problem. I read and followed the instructions. I tried them a second time with the same results. I sent a complaint but did not receive an answer.
1265054
Something is wrong with it. Mine works very well and it stays when I want it to. It's really an amazing product. Sorry yours isn't working, but it might be worth trying again.
2192534
I have used a few of mine for a few months now, and so far, no problems. I check them with a voltometer before I use them and they have all been fresh. However, only received about 72/100, so Amazon gave me a partial refund. Weird.