Mine showed up with a not-functional CDrom that doesn't spin - what should I do about that?
804930
These unit have easy accessible drives, which can be replaced easily. Contact the vendor you purchased this from and they will send you a new unit to replace it. To remove the drive press the rectangular latch towards the upper right of the drive to expose the latch, and simply pull it out. when you get the new drive simply pop it in.
964384
I had the same problem. They said go into REG EDIT and delete anything in the registry to do with Neat. That worked as far as installing the program so I could open it on my screen. But the scanner itself hasn't worked yet. It's telling me no drivers loaded. That's where I am right now. I've been messing with this for almost a week now! I really wanted this...was all excited to ditch tons of paper. Now I'm pretty much ready to give up and return it.
383341
Unmount it and redo it again. Unlock the release botton by lining the white lines. If it doesn't work after the try, send it back.
541415
try rebooting it by unplugging it for 30 seconds then plug it back in and start it to see see if that helps. Part of the problem is that when it jams all the way to the left and is not accessible because of the cover it is under, so you can't do anything with the printhead or the cartridges.
226601
Return it. Not trying to be sarcastic the only other thing to do is a reset and see if there are any software updates.
2137363
I would suggest contacting Tech Support. All the computers I have ordered from Amazon have work straight out of the box. I am sorry I cannot offer a better solution.
132253
There is no answer, all it says is that answer lies with the software. The disk says my printer and he disks have a problem. Does not say how to fix the problem.
2268186
Exchange the drive for a new one ? The one you have is obviously bad....good luck
1352630
The computer is refurbished from a third party vender.. having some problems with it working i.e. recognizing the optical drive and password over writes in Window 8 start up... when it works it is a nice machine ... will take it some where for a fix
2068657
Sorry, I can't help you. I had the same problem, returned the item with my cd in it. Bought Superdrive from Apple and have no problem.
625806
Go to tronsmart and download the batch utility and get the latest Rom from geekbuying. Should fix it
18240
Hey Michelle: I got one of those blue screens with all kinds of error messages on it. I could not go any further no matter how many times turned off and on the computer. The windows recovery disk did help, however it erases the drivers or software for your dvd drive and your sound and printer and all your other software like word, etc. The cd will work while the dvd portion doesn't. You will also need to buy a windows xp drivers disk which you can buy on ebay for about $10 in or to get your sound and dvd to work. Assuming you get your computer to work and it should, then you need to reinstall all your other programs including printer software. Best of luck, Elliott
363636
I haven't had a bit of a problem with my computer, The best one I have ever had. Send it to the Mfg and see if they can fix it.I'm sure Amazon can help you with that. Might be a bad bunch.
246073
Send the product into Asus and they will repair it. I sent mine in, and they also found a few dead pixels and a broken card reader, so they repaired everything without asking. When returned it worked perfect!
610943
Is there a disk stuck in it? Try unplugging it for a moment and plug back in.
516374
If you are running Windows 7 or 8, place the CD in the drive, then insert the card. It should find the correct drivers automatically. It is Plug and Play, so you do not have a SETUP file.
968092
thanx for posting this.. i have no idea why, and I just bought one.. so I'm going to check my dvd/cd drive too! Also, is your drive partitioned correctly? My D drive had more gigs than C..