How, exactly, do you clean the pump? Ours has stopped working after only 6 months.
799903
My pump came with an instruction booklet that shows in detail how to clean the pump.
799904
Pioneer has posted a video of how to clean the pump on YouTube: http://youtu.be/TYyTFv_u3Sw
799905
I clean mine in hot water and use pipe cleaners, but there's a cleaning kit. Try replacing the power supply, that's what failed on my pump.
799906
I found the best explanation on the Pioneer Pet website. Learned the way to take the pump apart and clean the inside workings, that were not obvious to me. Try this link: http://www.pioneerpet.com/video-instructions/ . Great video of step by step cleaning instructions.
799907
We put our pump in a dish of warm water and vinegar and it cleans the crud out well. We had ours for four years and just replaced it because it was getting too noisy. The new one is very quiet.
799908
Sometimes they just do not work long and I just replace them. I will tell you in my experience that keeping the water filled so that the pump stays submerged makes them go longer. Keeps them from overheating and makes it run more efficiently. I take q tips with CLR and clean all exposed areas on the pump and rinse it with water. I also keep the filters changed and it helps. Some areas have hard water and mineral deposits are worse. Sorry, it took so long to answer. We list a dear friend this week. I hope this helps.
1845628
I clean mine weekly. I shut it off,quik scrub with a brush, put it back it. I did let it go 2 weeks while I was away and it was still pumping strong. Hope this helps
2078207
Hi, I have never had a problem with the pump. I would say that it was an isolated issue which happens with most products. Mine works incredibly well.
146141
I had mine for several years before I bought a new one. I just cleaned the old one regularly
1606465
Does anyone know if the pump problem has been resolved? Was there ever really a problem, or was it always a combination of air bubbles and/or clogged needle?
1793827
Cleaning instructions came with the fountain. I mix about 2tbsp of bleach with 4cups of hot water in a Pyrex measuring cup and let the pump run in that every time I change the filter and clean the fountain. I rinse and run the pump in hot water before I put the fountain back together. You can take the pump apart and clean out anything that may have collected inside. Instead of bleach you can use vinegar.
971169
Mine sputters like that if I am not diligent in cleaning the pump. I take the pump completely apart once a month, submerge it in vinegar, brush it out well, rinse it, and I use also a pipe cleaner to make sure I all the gunk out (I think it is the cats' saliva that eventually forms a jelly-like substance) from all the little hidden places, and then put it together. The sputtering stops for me after that.
146439
I cleaned the pump and all connecting tubes with warm soap and water when I got it. I then pumped at least 3 gallons through it to sure it was rinsed out. It comes with plastic cleaning tools to help clean the inside of the tubes and pump. After it was cleaned initially I only clean it a few times a year, but I guess that is personal preference. I have had this for two years now and it still works great.
879924
I just bought my third one which I use in a small fountain. Sometimes it does need cleaning. Check to see if something is stuck inside the pump. Otherwise contact the manufacturer or go to their webpage. Usually customer service can answer questions online.
833322
I found cleaning the pump intake solved the problem. When I took my out, it had cat hair plugging the intake side. Once I got it cleaned out, it works like new!
774396
Hi,You usually would clean it with water and soap.Best regards,Customer service
737229
I also thought the pump died, but I was instructed by Pioneer Pet to remove the impeller and clean it monthly. Works perfectly.
2078451
There's a video on YouTube from Pioneer showing you how to take apart the pump to clean it. I haven't tried this yet but it looks pretty do-able. Before finding this video today, I've always just rinsed the pump and cleaned the exterior with a brush every time I changed the filter (once a month). Here's a link to the video: https://www.youtube.com/watch?v=TYyTFv_u3Sw
79067
Cotton swabs and a toothbrush cleans the pump perfectly fine. The ceramic parts are easily scrubbed with a kitchen sponge or in the dishwasher. Save your money, no need for any specialty tools - everything is accessible and easy to get at with household items!
271235
Since I was using the same type of soap, I rinsed mine out with water and then refilled.No dishwasher involved. Still pumps perfectly.
868974
I can think of only two possible causes. Either the holes are clogged or the pump is not working. The holes can be cleaned with a toothpick or paper clip. In the later case, if the unit is new, return it. If it is an older unit, replace it.
2111707
What pump are you referring to? If it is water fountain, I do not put parts in dishwasher., I take it apart and wash each section by hand, reassemble and fill it up and plug it in, Pump is held on by suction cups.