How do I contact the manufacturer about a warranty issue?
796233
If it was purchased through Sparkling Tech, you will need to contact them about the problem. Most sellers who advertise through Amazon are willing to cooperate when it comes to their product. In fact, I have acquired some products which were so poorly made, I was surprised they were allowed to sell through Amazon. However many of these companies, the one thing that hurts them the most is a bad review. I too use this device and have had no issues with it. There could be some improvements made, I agree; such as the keyboard when not in use, shutting down after 10-20 minutes, so as not to drain the battery. As Amazon has a fulfillment policy for this seller, my suggestion is to contact Amazon first, who most likely will comply with the issue or direct you to the company or seller themselves, to correct the problem.
796234
Hello, I do apologize for the late reply. If you haven't got the info yet here is the email address to their customer service 2Fn5vwczx0DvB8@marketplace.Amazon.com. The company name is also Sparkling Tech, if that doesn't work go to Amazon website and hit the picture the sparkling tech link will direct you straight to them. Hope this is helpful. Once again sorry for the late reply.
1194284
Contacting the manufacturer is your best hope. They are a good and responsive company.
199858
I haven't had to replace mine yet, but I would try to contact manufacturer.
701991
The vendor I bought from offered the warranty, so you should contact the vendor to verify.
2087468
Please contact the manufacturer. You can find there number on there website.
1431777
I believe there was a 1 year manufacturer warranty. I'd contact the main company for more information, especially if it's less than a year old. Doesn't hurt to ask.
340012
Most manufacturers give you a one year warranty. Contact the manufacturer regarding an extended warranty.
1066194
I would go to the manufacturer's website and see if you can do their online Chat. Maybe they could help?
1584597
I'm not sure, it's be more than 2 years that I've owned mine, but usually the warranty papers inclued with the equipment state to contact the manufacturer....
1634135
Sorry I'm not sure. I know there's manufacturer warranty; you may have to contact the seller for details.
633480
I'm sorry, but I can't answer that question. I just bought a new one when mine went bad, so I don't know how to get a warranty replacement
1991558
I would say it's flawed and you may want to contact the manufacturer as there is a warranty.
896826
I can't find my warranty info but try calling 1-800-645-6689 for customers in US.
2177724
So far I haven't had a problem, but it might be best to direct your Warranty question to the manufacturer.
739129
Thru amazon there is no manufacturer warranty because amazon is not a authorized dealer, found this out the hard way : (
439152
If you check Amazon's return policy they'll refer you to the seller or the manufacturer. Since the brand isn't listed, you'll play heck getting the manufacturer. So then you try to contact the seller and they won't respond. I've had this problem with Amazon. They could list a fifteen year warranty and not have to honor it.
1745149
I emailed the seller, and they said there is no manufacturer's warranty. Too bad! I've heard so many reports that they don't last that I want one with a warranty as well.