I order this plam tree from you and when i plugged it up one of the leaves are lite up. I love the tree. What do I need to do
793197
Send it back; it's a piece of rubbish compared with the 6 year old model it replaced.
793198
Just one leaf lights up? Check make sure it's plugged in all the way ! It could be defected
793199
There is a separate connection to the leaves. Maker sure it's connected properly. If it still doesn't light up, send it back! I had problems with the main stem of lights. A section burned out after just over 3 months.
793200
There is only one connection between the base lights and Palm lights. If that is connected, then there must be a problem with the palm lights.
1008859
I had the same problem. I contacted the seller and they sent a new one and I had the same problem with it. Just a bad lighter. I would contact the seller.
979901
You need to return it for replacement. Please contact us via email. We are here 24/7 to assist you! Thank you! Best regards, Katherine
1382002
We are sorry to hear of these circumstances. We recommend that you contact the seller you purchased from so they can assist you with a replacement or refund. We hope they resolve the matter for you soon.
657313
I would suggest contacting the seller. Sounds like it might be a bum battery.
1083092
unplug, replug, make sure the power cord has a good connection...try a different outlet. If that does not fix it, I would contact your seller for warranty care.
1434971
It might be. My motor still works. The orginal motor burnt out because the canister was full of leaves. You might want to check that everything is put back and working correctly. The motor might be working too hard.
1459725
I had the same issue. Ordered back in September and it recently stopped working. I contacted Mohu support directly and they were super helpful. They wrote back right away with: "I'm sorry to hear you've been having problems with your Leaf. I believe you have a defective Leaf antenna. We unfortunately had a batch of bad antennas that went out and are replacing all of them. We apologize for you receiving one but would gladly replace it. We will be sending a new Leaf Plus to your home. You should receive it in 2-3 business days."
251567
I agree. Send it back. Mine has been perfect. Changed the battery once and it works great.
219825
We had the same issues, it would stay lit, then go out. We thought it may be the wind...We did hold the starter for longer than you are supposed to and it stayed lit but not working as we had hoped.
1103745
Contact the vendor right away. It should be listed under the Seller's information and tell them the problem. You might need to go under Your Account in order to contact the vendor. Also, there is a section on Amazon for Returns & Replacements. That might also be a good place where to start. Hope this helps. Sorry to hear about your issue. I have one and no problems. Love it.
1708933
Mine didn't light up for a bit- until I accidentally clunked someone with it. Oops- looks like your is defective.
1222968
Wish I could help; my papaya tree looked great when I got it, then day by day it started to shrivel up until it died completely. It was packaged well but maybe the cold got to it? Don't know but I was greatly disappointed.
1856716
David, my suggestion is return it and ask for a refund. Mine worked for half a glass of juice and then there was more juice on my walls and ceilings than my glass. So please return it, ask for your money back and buy another brand.
55169
Yes I have the same issue. You have to it ignite then move it to regular(hi-lo) hopefully it will stay lit. I have to do it several times for I can never make it work
1201114
Perhaps there is rain? Or leaves? Or flying insects? Or small animals? Or bats (this truly could be!)? If the problem persists, you would have grounds to return the lights for replacement or for a full refund. Ours have been working great, so for us this has been a good product. Best wishes to you.
2021595
I had mine up til the first wind. It blew into a tree. Got it down but parts were bent & damaged. I tried looking everywhere for replacement parts with no luck. My husband threw the whole thing out. Big shame cause it was new.