No Audio Don't get audio right away when I rent Amazon HD video. Have to rewind several times. Any ideas?
798540
It appears the Amazon App on the Roku can not do Surround Sound, or 5.1. Standard stereo works.
798541
Not receiving any audio with Roku XDS, on Amazon. Other channels work fine. Had to have someone help me connect in the first place, and I don't know what to do next. Ideas?
798542
We went to the Roku audio settings and changed from 5.1 surround sound to stereo and that worked for us.
798543
"We went to the Roku audio settings and changed from 5.1 surround sound to stereo and that worked for us."This fixed the issue for me too while trying to watch Transformer: Dark Side of the Moon
798544
I have Amazon Prime and use both a Roku 2/3 on two different setups. Only when connected to Amazon Video downloads my HD Video is fine on both devices but sound only plays background music or sound effects loud and clear while watching he video but I get no dialog or conversations between actors (there but a faint whisper). I normally run a surround sound system on both Roku setup with the same results when I run directly to the TV. AS I stated, I do not have this issue with any other feed through another streaming channel only Amazon. I can switch to stereo and it work as good as stereo always does so much for the very pricy surround sound system with Amazon digital feeds. I have Amazon Prime and use both a Roku 2/3 on two different setups. Only when connected to Amazon Video downloads my HD Video is fine on both devices but sound only plays background music or sound effects loud and clear while watching he video but I get no dialog or conversations between actors (there but a faint whisper). I normally run a surround sound system on both Roku setup with the same results when I run directly to the TV. AS I stated, I do not have this issue with any other feed through another streaming channel only Amazon. I can switch to stereo and it work as good as stereo... » Read More I have Amazon Prime and use both a Roku 2/3 on two different setups. Only when connected to Amazon Video downloads my HD Video is fine on both devices but sound only plays background music or sound effects loud and clear while watching he video but I get no dialog or conversations between actors (there but a faint whisper). I normally run a surround sound system on both Roku setup with the same results when I run directly to the TV. AS I stated, I do not have this issue with any other feed through another streaming channel only Amazon. I can switch to stereo and it work as good as stereo always does so much for the very pricy surround sound system with Amazon digital feeds. « Show Less
798545
Turning surround 5.1 to stereo work great. I run my TV audio to my stereo receiver as an option for movies or sports anyway so I didn't notice any difference
798546
Yes, switching from 5.1 surround to stereo in the Roku settings solves this; however, this should not be necessary. Amazon needs to get their act together and provide 5.1 support for Roku. Shameful.
943820
I didnt have an issue with mine. You have it the receiver to automatically detect and send audio? Maybe try a different HDMI?
1544977
No problems what so ever with audio. It just may be a glitch. It happens. Good luck!
2173285
Initially had the same problem. Google enabeling audio on HDMI on MacBookAfter you enable audio it works great
366429
I would try a new Video in cable, if problem still exists check the hdmi cable. If not a cable problem, return it as the conversion chip may be bad.
1399669
I have the same issue with my onboard HDMI, it only passes 2 ch sound through the cable, hd sound requires an optic cable. According to toms hardware 5770 (and for that matter I believe all 5xxx) cards pass both HD audio and video. I double checked also on a forum and this was confermed.
2115680
I am having the same problem. It's saying something about playback might not be a feature on the DVD. Is there anything we can do to fix it?
433073
Anybody?....we have tried everything. There is supposed to be an option for av out in the quality video settings. However the options in quality are the same as in panel quality. Very dissapointed right now. How do I get them both to play video as well as hearing the movie?
1295485
I updated to the latest FW as of Sept 2015. It works with Amazon but has some problems. CC doesn't work correctly - If you turn it on, then off, then back on, it will permanently display "This is sample text" on your screen with no more captions. If you try to fast forward or rewind, it gets mixed up on where it is. Fast forward may dump you near the beginning of the movie. Seems to be random. This makes it very hard to back up and replay something you've missed. Finally, after about 15 minutes of play, it will go to a screen saver screen. You just need to push a remote button to clear this. Sad that Sony can fix these FW issues. I updated to the latest FW as of Sept 2015. It works with Amazon but has some problems. CC doesn't work correctly - If you turn it on, then off, then back on, it will permanently display "This is sample text" on your screen with no more captions. If you try to fast forward or rewind, it gets mixed up on where it is. Fast forward may dump you near the beginning of the movie. Seems to be random. This makes it very hard to back up and replay something you've missed. Finally, after about 15 minutes of play, it will go to a screen saver screen. You just need to push a remote button to... » Read More I updated to the latest FW as of Sept 2015. It works with Amazon but has some problems. CC doesn't work correctly - If you turn it on, then off, then back on, it will permanently display "This is sample text" on your screen with no more captions. If you try to fast forward or rewind, it gets mixed up on where it is. Fast forward may dump you near the beginning of the movie. Seems to be random. This makes it very hard to back up and replay something you've missed. Finally, after about 15 minutes of play, it will go to a screen saver screen. You just need to push a remote button to clear this. Sad that Sony can fix these FW issues. « Show Less
769940
I haven't really tried to get that to work. I was so focused on on/off, volume/mute that I didn't even thing that far ahead. If I figure it out I will let you know. I had the complete HD and movie package but scaled back last year.
349924
I'm pretty sure it's related to something Amazon did. I've tried watching Amazon Instant Video on a couple computers in the past week and when I went to play the video, they both said, "Updating player..." I hope it isn't broken for good; I use Amazon Video more on my TouchPad than on any other device.
2231748
How is the playback of the choppy file from cam to tv via HDMI? If that's choppy too, I'd suspect it was a recording issue. Does your memory card have a high enough transfer speed to handle the bitrate of that file? I film in the bluray format , and have no issues, however I do use a 600x card.
1418286
Christine, I would check the following: 1. Connection - make sure the hdmi cable is secure. Also if you have an old/cheap hdmi, I've been told investing in a new/higher quality can benefit, however I haven't tested. 2. Make sure you are set up for hd from your cable provider. If not you might be able to tune the channel, but if your box isn't hd you won't see the inproved picture. 3. Make sure you select the hdmi option the the tv selector (if you have the older red/white/yellow av cables plugged and are using those by mistake, they won't give you hd). 4. If you're streaming (watching amazon, vudu, YouTube, hbo go, etc) despite these sites offering hd, it is dependent upon the speed of your internet connection and you may not be receiving hd. If you've accouted for everything listed, I would call your cable provider. There may be an equipment issue (their box). Actually when I set mine up I had to so this as I was receiving a picture issue, but after a reset it has worked fine since. Hope you this helps and you resolve the issue.
1850821
If this is the initial setup then Im not sure. Try going to the settings and erase all of the video on the hd. Also check your settings. If you select rewrite it will write over the oldest clips
1989639
My StarTech capture card does the same thing. Playback is perfect. Guessing Picture and sound could be offset to compensate for dropped frames if necessary.
1009457
stopped working for me too. I bet the xmas spike caused their servers to fall over. has anyone figured out how to skip the viera cast screen and just go direct to Amazon VOD? hey Amazon, if you're reading this, ask your OEM partners to include a VOD button that skips their crappy software and goes direct to Amazon.
526261
There are some definite problems with the video operations of the docking station (see ratings), but this is the first time I've heard that the audio doesn't work. I bought mine through Amazon and am one of the reviewers with a video problem. I'm simply returning it to Amazon for a replacement. Suggest you do the same.