I just got it. used the behind the ear did not work. also the Bluetooth in itself did not work either. do you have behind the head option for the LEFT ear?
801629
Hi Vicky: You didn't buy the headset for us and you are asking the question in the wrong forum. The Xpressway is Multiple wearing styles: over-the-ear, over-the-head and behind-the-neck (can be worn on either ear, just turn the band or clip over and reconnect the headset.) As far as Bluetooth not working, you probably just need a little help setting it up. If you don't have someone who can help you try calling the manufacturer for tech support. 800-742-8588
1075242
Not sure make sure that everything is connected to the ear bud also check and make sure there is nothing blocking the ear piece. Also try gently tapping the ear bud. If that does not work you may have to return . hope that helps
1607280
I have hesitated on getting a new headset. I plan on calling Motorola and telling them, they have been known to replace the headset on other models. Other than that, no. I looked online and followed several instructions to reset the headset, none worked. Hope it helps
1199153
Hi Kathryn K. My headphones worked well for about 6 months. Then left side start being mute, if I want to hear from it, than I have to tap it few times and then it works for a while and then it will mute itself again. To expensive for these kind of problems. But I guess it is to late to do something about it.
68783
I'd like to know the same. It happened to me exactly you described and my headphone only plays on one side and it's very disturbing to have to fixed it every other stroke. If you find that out let me know. Tks Claudia
2125572
to whom is may matter, I have bad experience myself this product have been defect for a while if return twice and they exchange for new one still happen the same thing, my result is return the product get the morning back (it's good sound but does not work right with the Bluetooth, and battery life) good luck
22565
You have to pair it like you would a ear piece. You might need to purchase the adapter if that doesn't work.
488073
This gave me some trouble as well...but here is how I got it to workTurn OFF Bluetooth on iPadAfter charging the headset.....press button on top and wait until it blinks red/blue.....don't stop pressing that button when you see it blinking blue....keep holding it until you see it blinking red/blueTurn on Bluetooth in iPadYou will see your new deviceClick to pairThen enjoy
188528
My headphone never worked right out of the box. I have to say that I opened the wrapping after 1 year I purchased it. So I did not even have the warrantee covering anymore and even if it was brand new Plantronics did not do anything about. I will not buy anything from them. If you do good luck!
1937403
Hmmmm. Weird. It won't work if any other devices that have paired with it have their blue tooth on and not even connected. There's no reset.
271584
Hi, I was troubled with mine as well. What type of phone do you have? I know I had to hold the button on the ear bud for a good 30+ seconds for my phone to recognize it! Also be sure it is fully charged!
2195846
This worked for me also. I accidentally missed step 3, but it found the headset anyway. I had trouble getting it to connect (right click on headset in bluetooth device menu -> Control then pushing the connect button), but after a couple off/on cycles of the headset and hitting the connect button after turning on, it finally connected and now I have music playing. Thanks to OP for solution.
2069799
Make sure you UN pair your phone if it's already paired with another blue tooth device. Also when you power up your head set make sure you hold the button down for 15 seconds. I thought it didn't work either but those were the two things I did to get out tho pair
1601921
I got same problem as your.Ordered a bluetooth one from Amazon Warehouse and received a wired version instead.It's seam Amazon still not fix this mistake.
1614988
What is the issue? Did you charge it and pair it with your phone? Also did you hold down the button on the ear piece to turn it on? I have received the best feedback on this headset that it gives the best sound back. I really like it!
260955
I just read your comments and was wondering which product you were talking about. I also have a hard time finding a bluetooth or head phones that stay on my ears. I have almost completely given up on a bluetooth, but was considering trying one of the bluetooth headsets that go behind your neck or over your head? Any suggestions?
118185
Try pairing with your phone. If it shows as a headphone or receiver then you got the wrong product shipped to you. I purchased this and they shipped a receiver instead of a transmitter. Still trying to get my money back from this so that I can get a transmitter from a more competent vendor.