Did anyone else receive an already used curler? Mine had clearly been used and was gooped with mascara. Why is this shipped in such a manner?
804486
Hi There. We never sell items that have been used, so I am not sure what has happened here. I cannot find your order, therefore please could you email me through Amazon so we can sort this out as soon as possible. Thank you Kelly Bella & Bear
417052
yes I did receive the brush. I have always had trouble curling my hair. So about 20 years ago I found the curling Iron that was portable and had a brush to use as an option. My hair is very fine and soft so I need the brush on the curling Iron to keep my hair from falling off the curling Iron. There were two companies making them at that time. Conaire and Revelon. They didn't use to be this expensive and they were always on the shelf. Now it's hard to find them, even on line. I live in Hawaii and can't find them anywhere.
1218583
I will never order curlers or anything again from Amazon. I emailed two months ago and told you they quit working already. You wouldn't take them back, unless I sent them back, which would cost me more for shipping than they were originally..... Amazon should pay for the shipping, since they quit working. Amazon sure doesn't stand behind what they sell, like Walmart does... Thanks for the " Sorry" Customer Service. Lilly Keller
1898331
Nope. Mine was a fake. If you google "fake Shu Uemura curler" you'll find several blogs with photos comparing the real and the counterfeits (also YouTube videos), including the ways you can tell on the boxes they come in whether yours is real or fake... Hope you get a real one!
1197342
I wish I had an answer for you, but I honestly don't know. You might try getting in touch with the company that makes the curlers to see if they can sell some to you.
1392239
Hi its babyliss. So far i love the curler as its really hot & im ready in 10-15min...
1013562
What clear tool are you referring to? I didn't receive anything except a free sample of hair de-tangler along with the leave in conditioner.
924128
I didn't get the lip gloss or the eye cream. I just received mine and got unwrinkle toning lotion. Hmmm, was hoping for the gloss
693895
Mine was not factory new, but has been previously opened. My packaging was the same as noted by mani. I returned immediately.
195568
I am sure the one I received was not the Salon Elite, it is the original, because the package is really different. Maybe the seller made a mistake or something else I don't know, I did not return it because I bought it for a gift to someone, and if return and purchase a new one, I do not have enough time to wait for the shipping, therefor I keep it, but don't mean I am fine with it.
1195705
When I brushed mine, the curl looked different but a little more natural also. I liked how it looked better after brushing it than before but that's just my personal opinion. Sorry I can't be of more help :/
2282803
Yes, I did. I purchased mine from 298 BEAUTY SUPPLY. It's the real stuff too! I hear a lot of people complaining they get knock-offs.
458345
Hi Karen I received a little sticker on my shea butter when I ordered it. If you didn't receive it, contact the seller, she is extremely nice and may be able to clarify this issue for you.
44696
Not the one I received. However, there are other sellers on Amazon. I just got one that I was not impressed by because the box nor the wand itself was seal and the product looked used. I sent it back and there was no question regarding my refund. Amazon is really good about returns. Hope this helps.
76273
I think it is NOT normal cause i got the same from Amazon and it not in original package.I suspect the package and I found some hairs(small). So i believe it used product.I gonna return this product.So...... AMAZON IS CHEATING US.
1754281
I honestly do not remember if the box shown in the current photo came with the products. Though I have seen it presented that way at the salon where I normally go.
2193874
The cotton curlers are already sticky. You simply press the lashes up around the curlers. The eye putty was dried in my case, so it was never used. You have to wipe each solution off with a tissue or cotton pad between applications.