Just got my PB2, and the bag is hard as a rock! Did anyone else experience this? I haven't opened it yet, but the bag is rock hard. Should I return?
787225
The bags are vacuum sealed. Once you open it and let air in it will give the powder room to move. The vacuum sealing ensures freshness.
787226
The package is always hard because the powder is packed in but she opened the powder is loose.
787227
No! Mine was vacuum packed, so I opened it carefully and poured it into another (larger) container, crumbling it up as I "poured" it. It's been fine!
787228
Mine was hard as well but as soon as you open it will be as it should be- grainy and light. Its kind of like vacuum packed coffee.
787229
It feels that way every time. It's vacuumed sealed. I open mine and pour into different container. Sometimes there are big chunks, but easily break up. No worries! JulieO67
787230
That happened to me too once. Think it's jut really compact. Mine ended up being fine once opened!
787231
It is usually hard, almost like it is freeze dried, but once you open, it should be a soft powder and you just add water. I have ordered often and never had a problem. Enjoy
787232
I just received two packs. Both were vacuumed packed, making the powder very firm and hard in the packaging. You can also check on the PB2 website in their FAQ's. they might address the issue. I would not return it.
1964958
Mine has held up. It gets really squeezed when in its bag. It takes a little while for it to bounce back to its shape but always has.
305711
Can you not return it via UPS and the Amazon preprinted label? I was able to return my full with no problem. I did buy two plastic bags from a local storage company. The UPS guy gave it a strange look, I helped him carry it to the truck, but he took it (whew!).
1974206
No, not at all. It's a good looking bag, get it and return it if u dot like. It's light and well builded. I looked many bags, and this one is the best by far. Check on YouTube someone did a review about the bag and brought on 2 different bags, that's also popular. I think after seeing that I knew what I needed. Good luck
182921
I had the same experience, a lot of my bags were bad, as if you were brewing cardboard. Very strange, never had a problem. Out of the 2 boxes ( 2 x 240 bags) one of them had mostly bad bags. I had to smell them before throwing it in my mug
52793
We had a bag that was a tad more difficult than the rest. We just kept working at it....get the zipper under the lock as close as possible and keep pushing down. Eventually it gives....ours did and it works fine. Work the key back and forth locking and unlocking. Hope this helps you. Michelle
458533
Same with mine. I stored it as instructed (with the fabric between the folds) in a cool dark place and it's turned rock hard. I also contacted the company and no response. Buyers beware.
358757
I couldn't get it back in the bag either, no matter how much help I got. I ended up getting a big enough duffle bag at walmart and separate compression sack ends to go with it. Either way about it, it takes up some room.
821714
I just received my drill and it came with the cheap bag.I ordered this because it stated a hard plastic case.Do I have to return it to get one with a case? I feel like I've been cheated and cant find anyway to contact amazon to voice my displeasure
22709
Please contact the processor for this answer. We have used the puffy poles and threw the bag away.
926131
This is my second one of this style and I haven't had any issues. It may be because it is a deep bag. I use mine everyday.
2191774
Ours went limp a few weeks into owning it. Now it is a long flat bing bag. I wouldn't suggest this. Sorry.
889605
After years of use, my bag began to sag. I use it almost daily. I put more thin hard plastic (just like it comes with) to reinforce it. Then I just thought...hey time to reorder. So I bought the second one.
1694343
Hey man...that bag is totally crap...i bought it and sent it right back...terrible...
866052
Sorry, but the bag is at the golf club. I'll have to bring it home and test it. Maybe someone else can help in the mean time.
1675435
This is really good bag and I like mine too but the zipper on the bag has problem after used for 3 days. I contacted the seller and then they send me a new one. But you need to pay the shipping fee back to them.
2137779
I do not know why people are having a hard time feeding the bag. I use mine constantly and have never had some big issue feeding the bags in. Line it up, slowly feed it in. I feel they may be trying to shove it in there with the bag not flattened out. I don't know. I love mine!!