I just started using mine today. We have a THICK carpet and unit seems to jam, green light on back flashes red. Ideas what I'm doing wrong?
811574
I experienced the same problem and after doing much research determined that only a few central vacuums actually work on this type of carpet. I ended up with a Wessel-Werk EBK 360 powerhead that does the job. This is a common problem that many people are experiencing with this new type of carpet. The description for this vacuum states that it will will work for any type of carpet but obviously that is not true. The company would only pay for me to send back my order if I exchanged it however the powerhead I needed was not offered. The cost for me to ship it back was around $60. Hope this helps.
700741
My first thought is it could be the belt. When you turn the machine on if the belt system is working properly a little green light will come on top of the belt housing. If that light doesn't come on, the belt is probably the problem.
961792
Picked one up today and it does the same thing. They should at least mention it in the manual. I wasn't sure if it was normal. Apparently it is. Thanks for bringing this up and thanks for your follow up.
1685344
Sounds like a faulty unit, my last one only lasted a couple of months. It's just a cheap fun thing so I figured I would just replace them as they gave out... Since it came that way though I would say return it for a replacement.
1701988
I have a problem too. We tried everything but it is just not a good product. I am looking to replace the unit.
1380668
It sounds like a defective unit. Mine works perfectly.... knock on wood... no issues so far and I've had it for over a yr.
536121
I don't think you're doing anything wrong, you might have a defective unit. Hopefully you can send it back and get a replacement!
1479279
HiWhen this happens I usually check to make sure it's not full or stuck on something. Sometimes mine gets stuck on the corner of my rug so I have to pick it up and move it. If I still don't have any luck, I put it back on charge
1694081
I'm sorry, but we've only been using it for about a week. I can say that in the last week, we have had that same issue. I was hoping it was just am issue with the vacuum getting to know its surroundings, but it seems like that may not be it.
1308797
What is the exact problem. I purchase this unit and it works in accord with the price. Sometimes jams when down to about five balls or on first running but not a real problem
1924659
Make sure you have a good connection , cause it can come loose if it bounces on the ground. There is a button on the remote control that turns it on and look for the green light.
1520028
I had similar problem when i first used it. I called them and they sent me a new power circuit board. it took an hour to install the new one. that unit is NOT a good at all. it is not worth the money.
1839494
Sorry, mine just stopped working pretty sooner after purchase. Took it to designated repair shop, no parts available. Greenworks sent me another model for replacement, no problems so far, better design.
1597650
No problems yet although I must clean both motors often as they constantly pick up dust and what looks to be carpet fuzz. Tiny strands of something wrap around both motors and I'm sure cause some drag on them. Good Luck.
1178522
Mine stopped working too and it made a loud buzzing noise... it should turn on after the power is turned on, I fixed mine by just bopping the side and it worked!
1186208
It sounds like either a bad connection, or there's a problem with the rheostat. I would unplug the unit, remove the bulb and try to reseat it. If that doesn't work, try a different bulb. If that doesn't work, try leaving the light on at half strength and see what happens.
1164462
S. HoweYou should have written the instruction book. thanks so much. I will try it tomorrow seems everything has gone haywire today.brenda