Nabi wont charge, any suggestions??
801183
Nabi doesnt charge via the micro USB port. Must be charged with included charger
801184
Just in case you don't know...Nabi is being sued for their fault chargers for the Nabi 1. It was mysteriously just magically pulled from the Toys R Us shelves. I know because I went there looking for a charger too because I had the same problems. Then, lo and behold, I got an email asking if I could be contacted for the lawsuit since I had purchased a Nabi 1. This company is a piece of junk and I would NEVER buy any of their products. We have two Kindles and they are so much better quality than this, no matter if it has parental controls and all of that. You can still put parental controls on a Kindle. Just in case you don't know...Nabi is being sued for their fault chargers for the Nabi 1. It was mysteriously just magically pulled from the Toys R Us shelves. I know because I went there looking for a charger too because I had the same problems. Then, lo and behold, I got an email asking if I could be contacted for the lawsuit since I had purchased a Nabi 1. This company is a piece of junk and I would NEVER buy any of their products. We have two Kindles and they are so much better quality than this, no matter if it has parental controls and all of that. You can still put parental controls... » Read More Just in case you don't know...Nabi is being sued for their fault chargers for the Nabi 1. It was mysteriously just magically pulled from the Toys R Us shelves. I know because I went there looking for a charger too because I had the same problems. Then, lo and behold, I got an email asking if I could be contacted for the lawsuit since I had purchased a Nabi 1. This company is a piece of junk and I would NEVER buy any of their products. We have two Kindles and they are so much better quality than this, no matter if it has parental controls and all of that. You can still put parental controls on a Kindle. « Show Less
801185
We are having the same problem. It indicates that it is charged, but won't hold the charge very long. We are going to return ours also. my son is going to be very upset. Not happy with this product at all!
801186
Hi. I and my husband got 2 nabi 2 for our grandkids for Christmas 2014 they haven had them for a year yet they both were changeing great until August 28th 2015 nothing was out of anything different from all other times they both stopped same day could not reset them cause of not no juice left to do so and will not change at all ( comment I mean I need help at a wopping 179 a piece that'alot of freackin money to just throw away)
801187
I had the same problem, and returned mine. It started off barely charging and then would not even power on anymore. There is obviously a defect.
801188
I would return it. They have major issues with customer service, as other people have posted, so I would save myself the hassle and just return it and get a new one or a different device.
801189
Unfortunately we have had the same problem since I purchased this in August for my 7yr old. It does not hold a charge and it will not turn on. It has a defect but I have had a problem with returning it as they have not given me return auth. Next time I would have purchased it from Walmart so much easier to return things.
1811436
I haven't had any problems with mine and I have charged it many times. I would contact the company. They have wonderful customer service. I had to call them on a question that I had and they were wonderful.
1463634
Yes.hello I have the same one. Try waiting a xtra day. You don't wanna over charge it.I hope this help you out.good luck
1243711
If you haven't had it long I recommend contacting Fast Touch company, maybe they send you a new charger or tablet. There is paperwork with the tablet usually has customer service number. If you just got and it was Amazon purchase Amazon usually will send you a different tablet. Some tablets have to be off to get a proper charge.
409164
Go ask this on their nabi facebook page and someone can help. https://www.facebook.com/nabitablet?filter=2
2104835
not sure other then, contacting Sophia Global directly and see if they can troubleshoot the Problem and if not see if they will give you a refund!
2247215
make sure it is charged. if it is, contact the company and they will repair it free of charge. i had a problem with mine not charging and sent it back. they fixed it and i've not had a problem since.
1049666
Return it, I had the same problem with this tablet....turned it on once, set it up, let the battery run down, charged it overnight and then when I went to turn it back on it wouldn't turn on. I did notice that the little light that indicates charging next to the screen would turn green when I turned it on and if I were to turn it off it would turn red. This indicated to me that it was charging but something was wrong with the screen or a connection somewhere. I know it's frustrating but I would just return it and get a refund and purchase a different one! Good luck!!
1479459
When I turn on nabi it goes to scrolling nabi symbol and does nothing else. I tried factory reset started again doing same thing
2101821
No help here. Ours worked just fine. Regarding the previous comment we did fully charge ours before we used it.
658248
I've had same problem. No solution. And can't replace it now that it costs $200!
1973440
Good luck with that!! I had a Nubis I got thought them. Put me in touch with the company.It cost more to ship it and fix it than I paid for it. I have e-mailed Protec about something elseand they did get back with me. Maybe they might help but don't count on it!!
748992
Try a different cable, or a different charger, maybe discharge it completely and recharge.
2197940
Wow. That must be something new. Mine worked perfectly for a year with the free version and then stopped cold. Maybe that's what happened. .?? I better contact support.
1345244
Hi Suzanne,The screen cracked on my sons Nabi last month. Luckily they offer the screen replacement service! I paid the $74.99 fee on the Nabi site, they immediately emailed me the next steps. I shipped it to the Nabi Care center on a Thursday & we had it back in our possession with a fixed screen the next Thursday. I was very please at how quick the process was. Please let me know if you have any questions!- Malynda
1517927
Same thing happened to me, i tried to plug in/out power and do reset, then was able to get it working. But then two days later i returned it because they make u pay for annual subscription. While you can get all for free, check app glwiz or elahmad website.
1199160
I bought this tablet for my mom. She had the same issue. We ordered her one and its on its way. At this moment her tablet wont stay tho it says its charged. Hoping the new charger will help.