what if it's broken when I get it
794560
There's a 1-year manufacturer's warranty against damage due to the company. If it came broken, you can contact KK Music store, and file a claim.
564421
Quick question! I see NO WARRANTY....but what happens if I get it and it doesnt work?
1329776
I'm not sure since I ended up not using it for that because it arrived broken.
60513
No but u might wanna take it apart and reinstall it. If the don't work u might wanna get another warrantied
84832
Might of just got a bad one. As long as everything before you did anything worked fine, then you'd probably just want to exchange it. But honestly it sucks! I had to replace it after two months. Buy one that's more expensive. It'll be worth your time and money
2002513
Nope don't buy it... I received my product broke, Thank God I figured out how to fix it!!!!
104428
No just make sure u screw in the screws it's not broken just screw the screws in and if that doesn't work just call them to see the problem
144067
Just call, I'm sure that they will send you another one to replace the one that broke. Then you send the broken one back.
900228
Same thing happened to mine and you just contact them, send it back and they'll give you a new one
300195
Mine was also broken - I ended up junking it since I couldn't find a replacement....waste of money
1385780
Since you installed it I'm sure you know how to troubleshoot it. So just disassemble and write a complaint to company telling them what happen and I'm sure they will gladly replace yours for a new one.
1072624
One of mine was also broken, I just returned it to Amazon and ordered a new one.
1149820
I orered one but had to send it back because it came here broken so I am not sure!
1366304
You will have to go through amazon to fix your problem. Most of the company's that deal with Amazon will help you out with parts missing and cracked products.
1339008
If it is brand new it may be locked into a particular carrier. Take it to your local carrier, they will check it for you.
555665
Mine came broken as well. Was not packaged properly. The company sent me a new unbroken one promptly.
1351007
It is broken. My hubby soldered mine back together for me. It's good as new now and saved the hassle of sending it back.