I just replaced my filter for the first time and the electronic meter no longer works. Anyone have the problem and what did you do?
794027
Yes. If u continue to fiddle with the filter's placement n closure, it should resolve.
1127858
Jeff, Does your filtration system have a light (red/yellow/green) that indicates when the filter needs to be changed? Let me know if you do, as I may have your solution! kkt
1706271
My first assumption is in the filter wiring, or construction. This is assuming you are not using any other cables. If you are, first try changing the cable, and see if it helps. If not, contact Amazon about replacement.
1417439
I have the same problem. They sent me new filters but that didn't help. So, probably not.
2252528
So far I haven't had that issue. I just clean off the filter - wipe off with paper towel or hand and replace it. I haven't had it longer than about one month.
34296
For anyone who reads this in the future, I had this problem just now. The screen never turned on, but we've been using the filter. I finally called customer service. They had me unscrew the back of the filter, pull it out, unscrew the LED screen section, make sure the area around the button was clean and undamaged (mine was fine), screw that part back on (by this point it turned blue instantly and was working), then put the filter in and rescrew the covering to that on. Flushed for a few minutes until the screen went to zeros. Now it turns on when using to monitor the usage. Customer service is really helpful. For anyone who reads this in the future, I had this problem just now. The screen never turned on, but we've been using the filter. I finally called customer service. They had me unscrew the back of the filter, pull it out, unscrew the LED screen section, make sure the area around the button was clean and undamaged (mine was fine), screw that part back on (by this point it turned blue instantly and was working), then put the filter in and rescrew the covering to that on. Flushed for a few minutes until the screen went to zeros. Now it turns on when using to monitor the usage. Customer... » Read More For anyone who reads this in the future, I had this problem just now. The screen never turned on, but we've been using the filter. I finally called customer service. They had me unscrew the back of the filter, pull it out, unscrew the LED screen section, make sure the area around the button was clean and undamaged (mine was fine), screw that part back on (by this point it turned blue instantly and was working), then put the filter in and rescrew the covering to that on. Flushed for a few minutes until the screen went to zeros. Now it turns on when using to monitor the usage. Customer service is really helpful. « Show Less
1706607
Mine has quit working too. We have used citric acid, cleaned the filters, etc.
2084001
Unscrew the system off. Take out the filter drain the water and reinstall. If that doesn't help call waterchef customer service they are Greta they helped me install mine
846649
Hopefully there is no sand in your filter, that would mean it broke! There should be a screw to anchor it down with on the outside of your filter.
2092148
I also got the wrong filter. Have you figured out how to get a replacement?
639985
These are cheap little Meters. Very finicky. Yours sounds like it is faulty. My suggestion would be to return it for a new one.
1637725
You should have had it unplugged when you put the filter in so then you have to reprogram. That should return it to normal.
927940
I don't know if you've tried, but when my filter was plugged in after cleaning and "didn't work" I looked down at the little fan thing on the left side, poked at it and it started right up. Something had jammed the fan....maybe try that. Otherwise, I found directly from the company to be the only way.
1165994
Randy, the same thing happened to me last year. It ended up being that the little nipple which the filter depresses against when screwed on had somehow chipped off. I ended up having to replace the entire filter assembly (which was quite easy to do).
1252933
That is the same question I want to ask. Where I can get the replacement filter tube? Mine is not working either. : (
973113
Use the tip of a ballpoint pen in the hole next to the red light indicating clean the filter. Takes a few seconds and the red light goes off. I haven't had a problem with this. Janice
1343159
My husband just dealt with this today. Apparently, somewhere in the back part of the filter there are some tiny holes in the plastic. They get clogged easily but it's essential they stay clear for it to work. He took a pipe cleaner and cleared them out. Now it runs fine again.