I bought this computer a month ago and just yesterday had a problem the screen will not turn on and I wonder if I can make my warranty valid
813757
I usually have this problem when I plug in the computer and don't wait enough for the transformator to load enough electricity into the computer. Wait another 10 seconds after plugging in, then restart the computer and you'll get a maintenance screen, exit that one and you'll see the normal Windows 8 starting screen. That's the way it works on mine. You don't need the warranty for this problem, I think.
942374
I purchased an extended "square trade" warranty with this computer which you can also buy through amazon, that would be my recommendation. They say it's "worldwide" coverage so if you damage it in another country I think that means they cover it, you should check with square trade.
1508168
I have been having the same problem along with many others. The touch screen on mine even broke and cannot be used at all anymore. It happened after the warrenty ran out so if you are having problems with it and you can still return it I would do so.
1453831
Hey, I bought mine about 2 months ago and got a defective screen. (It showed white scrolling lines which sounds similar to one of the other posts) It performed great while it worked, but the HD screen going out is kind of a biggie. At least they have an awesome warranty (including both way shipping) The damn RMA repair service takes 14-16 business days plus time spent in shipping I'm looking at almost a month w/o the computer. If given the choice I would probably buy it again, because any computer risks issues like this but not all the companies have as nice return policies.
1417441
I would contract seller. They have a person who should be able to help you. I have had zero problems with may computer. Much better than HP or Dell...
1661183
that refurbuis computer not working properly hardware problem I not buy again sorry I make mistake to buy refuis computer
1164022
Call the Dell help line. Your warranty, unless you bought a separate one would be covered by dell if your system is still under warranty.
83947
That never happened to me... Restart and if still there, claim your warranty
1834258
I had the same problem with one I bought around Christmas time. For that one I returned it. However, now my screen quit and I can't get tech help. At all. Nothing. If I had to do it over I'd return it and run.
28414
There is a 1 year warranty from date of purchase. I purchased one this summer, had it one month and it died. I shipped to Acer and they are repairing it. My only cost was 1 way shipping. I was disappointed that the computer screen just went blank. They said there was a hardware problem. Hopefully, I will have no other problems!
303153
Sorry. Don't know. I really like the computer, but the first one I bought had to be retuned because of a defect. So please get a reliable source to let you know if the warranty will still be good.
267337
The screen is working perfectly. What you need to do it just replace correctly and will work on your computer. ...
196153
My computer is still running as if I just bought it. Haven't had any problems. Not sure about warranty
1146441
If you did not paid for the warranty package,i dont believe u can claim a warranty.what u can do is contact amazon customer service and try to get your problem fix....
1168312
Hi, the warranty is for a year since your bought, You still have access to Dell warranty, that's right.
513957
Contact the manufacturer about the warranty status, and request help to identify this problem. The display may be defective and have to be replaced
2093256
I have had this computer since January 2014, I live in the US, and I haven't had any problem yet, but I have contacted their customer service department, they explain to me my warranty is from ASUS and it covers the computer for a year anywhere in the world. I would contact ASUS directly to confirm this, good luck.