does anyone have a problem with cover not releasing after sealing? if so, what's the fix?
447982
When its new, the door can be a little "sticky", but it didn't do that for long. It shouldn't take no more than a light tug to open it.
447983
There's a piece of metallic tape that covers the sealing bar. It looks like packaging material, so it's very tempting to remove it. It needs to remain in place
447984
It's not releasing because the vacuum isn't complete. you have to sometimes push down on the cover to get it to seal.
447985
Yes what the others of said don't pul stripe off and push down on the lid to help remove all the air.
1734572
Check the rubber gasket. If it is getting brittle, it will not seal. A cheap, easy fix.
2010982
Hmm after removing the cover once, when I collapse it, it kinda slips off and can be a pain... I hope this helps
1029337
I have never had this problem. My cover attaches quickly and securely. I am sure that you have rebooted the Suraface. But I would try again and when it's completely off, then try it again. It should then snap into place. Sorry I could not be if more help.
1750125
push down to remove cover and slide it off. Let me know if you still have trouble.
1387059
Should be securely sealed, I'd return it for a replacement. Product is great though so for sure try it!
1230330
My relative, who works in manufacturing of similar items, has told me that the airtight silicone seals are meant to stay in place. Apparently, higher temperatures can affect the effectiveness, and the silicone ring may start falling out of place. I would contact the manufacturer to see if they will send you a replacement, might be easier than returning to a merchant, especially if it has been some time. http://progressiveintl.com/contact
1953022
Lisa I had the same problem. I believe it has something to do with the sealer they put on the faux wood. I bought a different cover and the problem has pretty much gone away. I like the fire put but there definately is an issue that the manufacturer should address.Jeff
899211
I have had mine for years and never had a problem. Sounds like to me, you have a broken seal. It's getting wet inside. Sorry.
427504
I did not have this problem, mine slid out fine. I'm not sure about a release? Sorry!
659201
Something must be wrong with yours. Ours seals very well. Is that black bar across the top snapped into place in the back?
2169331
I haven't had this problem. Have you tried tightening it to see if that helps? I remember at least one other reviewer had the same problem. Once he/she tightened it, it no longer leaked. Hope that helps
796541
I'm sorry to hear that but I don't have that issue with mine. I'm very pleased with the way my machine operates. Maybe check to make sure there are no clogs in the cover opening.
334645
I have had no problem with the seal. I pressed the seal together so hard that my fingers hurt and I also went back and forth with the white closure 4 or 5 times before I used the vacuum on it. All of my seals have held and it has been over a month now and none have opened up. I think that you have to make sure the two zipper seals are tightly together before using the vacuum. Good luck, I hope this helps.
143067
If anyone finds a replacement cover that works...please post. I'm desperate!
304184
Ive never had that problem. Im sorry. Maybe it is something to do with your environment? Or maybe yours isnt sealing correctly
282117
No, I was able to keep my existing cover. No issues, it still closes correctly.