My BR-6478AC router (with latest firmware, v2.12) frequently disconnects computers that connect to it wirelessly (using either 802.11g/n/ac). Any ideas how to troubleshoot this?
787166
I had the same problem with 1.14. Was getting symptoms of adware on a pc. Wiped it a couple of times and problem came back. I used Edimax extender also. There is a patch for this issue. After the patch, no more problems. Been three months with no issues. Issue fixed after 1.16 NAT fix. This new issue sounds like another NAT issue. Load older firmware. 1.16 been working good.
787167
I had the same problem, I had to move it, it was getting AC noise from the wall outlet, make sure all your power cords are away from it. (good luck)
1078180
Happened to me once too.. Just try to reconnect your cable modem unplug the router.. Don't reconnect the router until the cable modem is back to normal
1333698
I installed this product yesterday and it has been a constant headache since minute one. The router simply disconnects from the Service Provider Network and it will have to be turned off and On to recover the connection. I suspected something was wrong while still installing it because it refused to download an update to the firmware from its own connection the internet. I had to download it "by hand" to my laptop and utilize the upload utility provided by the administration software to load the new firmware. It thought it would solve the problem but lamentable the problems persisted. I installed this product yesterday and it has been a constant headache since minute one. The router simply disconnects from the Service Provider Network and it will have to be turned off and On to recover the connection. I suspected something was wrong while still installing it because it refused to download an update to the firmware from its own connection the internet. I had to download it "by hand" to my laptop and utilize the upload utility provided by the administration software to load the new firmware. It thought it would solve the problem but lamentable the problems... » Read More I installed this product yesterday and it has been a constant headache since minute one. The router simply disconnects from the Service Provider Network and it will have to be turned off and On to recover the connection. I suspected something was wrong while still installing it because it refused to download an update to the firmware from its own connection the internet. I had to download it "by hand" to my laptop and utilize the upload utility provided by the administration software to load the new firmware. It thought it would solve the problem but lamentable the problems persisted. « Show Less
708972
I'm having the same problem. I just rebooted it and used it for a while, browsing the embedded web server, then watched it go dead as soon as it entered sleep mode. I woke it up by tapping the touchscreen but it still doesn't reconnect. Its wireless status screen shows it connected with an IP address. Pinging that IP address gets no response. Very frustrating. UPDATE: Rebooting my Netgear N600 (Model WNDR3700) router seemed to fix the problem, even after the printer went back into sleep mode.
1696678
I had the same issue with an off brand (tenda) router. The Belkin box could connect with my friends router, and my phones hot spot, but not this one. I ended up getting a new router (linksys) , dual band to take advantage of the belkins speed. Connected up with no problem
448892
Connecting to the network router only works with firmware v2.0.1. If you update to 2.0.4/2.0.5 it doesn't work.
1476612
Mine have been working fine for 2 years. The are hard to reconnect when I have to change routers. It seeps to help if I shut them off for at least 10 minutes before trying to reconnect to router.
2122876
did you do the step to check the signal between the router and the repeater? That needs to be good. Also, what did you name it --- the book says name it different than the router (but pass through security). I notice sometimes with my Netgear it seems like it takes forever to connect --- other times it connects quickly. I'm leaning towards what the other reviewers say --- move the router so not to need the repeater. Previously I had a LinkSys repeater, it worked about the same, just ok at best.
835319
I can not speak to that issue, however I do not care for mine. I have to reset my router everytime I use my smp-N100.I have two other wi-fi sony dvd players, 2 smart tvs, and another video streaming device, along with 4 smart phones, 3 tablets, and 2 computers that operate fine off this router, It is not the router!
1327211
I have Linksys G router and I needed two, but they really didnt seem to help much, another better router would help more, or put an update of tomato or some other firmware that allows you to boost power.
887534
I haven't updated/connected to my router in a while, so I'm not sure what version I am running and I would need to drag out my laptop to check it. If you had no problems with 1.88 I would try going back to it. If that doesn't work then contact support/RMA it.
513428
A word of advice. log into the router setup page (192.168.0.1: username: admin. Password: password) and enter the wireless settings, then pick a channel for the wireless connection. "auto" which it is set to by default, will have random disconnections. Going off personal experience here with model purchased from my ISP.
2227676
Sorry, I don't know. I am using Netgear router, and it works for about half an hour. Then it disconnects until I reboot the it.
579881
Check that the WMM is disabled. You can upgrade the firmware with firmware from dd-wrt which should give you better options controls and stability. I upgrade every router with dd-wrt much better.
1570491
I've never had that problem. Did not have to rejoin except if I had the device powered down then, once in a while I had to reset. I have since gone to the new Amped High Power WI-FI Range Extender it has 800 mW of power and the price at amazon was reasonable so replaced my old Amped Wireless Extender with it. It works much better with less setup hassle!
579883
Same thing happened to me. I sent it back and got another and it was just a bad. The only way to fix it is send it back and buy a different router. This one is junk.
1858269
I reset my router about once a week to resolve this problem.I don't believe it's the net book at fault but something to do with the router taking a break from it's work. Sometimes my cable company disconnects which is when i reset their connection also. I love this machine by the way... fabulous value for the money.