We received this gate with the top having about a 4 inch gap where it should clasp on top. Is there something we are not doing to get this to close?
794827
It is normal. Just tighten the wall screws and that will push the gate inwards from both sides making the gap close. But you need to do some real tightening for that.
1379178
As long as you leave the gate up, it's fine. Be careful taking it down if you have to. I suspect someone yanked on mine instead of loosening the ends all the way to remove it.
1198810
My top closes just fine. If you have it too full then maybe it wouldn't. Maybe you have a defective one. Make sure it's not overflowing and then maybe take it back if it's still not working properly.
1252543
With practice they should be able to open it. It is harder to close in my opinion since you have to line up the bottom and top of the gate. Even if they only close the top and the bottom is sticking out and not in its proper spot the gate still holds shut very well. I have a 2 1/2 & 4 year old and both can open & close it (however our gate is almost 3 years old and the top closure [triangle thing] is worn). We use our gate mainly to keep the dog out of our downstairs so we haven't kept up with keeping the gate maintained.
148830
Once you secure the gate in place the latch will close. The gate needs the pressure from the wall/stairs to cinch up the gate. If the gate doesn't latch, you do not have the gate tight enough. Good luck! It's a great gate!
198972
You might have an issue with the latching side fitting properly into the lock mechanism. The gate is must sit fairly straight into the lock mounted onto the wall. 6 inches might be too much of an angle.
1615872
We have this gate and it stays open against the wall when we're not using it, it doesn't automatically close.
1759260
No, tighten one of the top adjusters a few more turns. The little black triangle of the latch should be at least 1/8" inside the two little grooves on top of the gate.
1178746
Sometimes the gate will not close all the way but it should. I think ours did this but after some use it stopped. Hope that makes sense.
2102082
The only think I can think of is to check to see how you have it adjusted for the span of the opening so that it is not putting pressure on the frame and distorting it to where the closure is binding up. Or, you can check the pins where the gate pivots and see if they are binding or need lubrication. I have not had ANY issue with opening / closing the gate.
637303
The latch bar is about 3 inches beyond the flattened section. My gate has a 1"gap. Note that the latch bar is solid metal, not hollow like other products.
768355
MLE, the gates are pivoting and can pretty much be positions how ever you want them, its just that they need be angled some to give support to stay up. Unless you have a means to secure them to something, my case, I had to stretch the gate straight in order to cover the gap I needed to block. bryan
792985
you have to push it closed...it moves easily tho and is easy to latch w one hand...looks great. great gate. higher than most too for when they start climbing.
150077
At first I thought my gate wasn't very baby proof as I didn't need to use the button on top to open it. I just had to lift up and it opened. It also didn't swing close and lock itself. You need to make the gate tighter. You will notice a little lip hanging off the button on top. That is what is suppose to stop the gate from being able to just be lifted upwards and open. If your gate is at the correct fit to the door way it should swing close and lock itself. I hope this helps.
868058
Mine was a bit snug, but with a bit of pressure it was still able to close it. You can also try flipping it over. Look at the little weld points and see if any of them are sticking up, if so. use a metal file on it or just return for new one.
148828
We have the same problem. I have tried and tried to tighten the gate multiple times. All 4 sides are as tight as they will turn and still the gate does not latch. If you absolutely cAnt get it to work, I would return it. My husband threw away the box and so we couldn't.
2058633
The latch is 3 7/8" long. The gate should be between 1 3/4" to 2 1/4" from the post for the latch to work. If you have a wider opening you can put spacers in back of the latch.