How can you repair this thing? I emailed Powerocks and the email bounced.
814573
You can go to the Powerocks website (powerocksusa.com). Under "support" there's a contact form you can complete. You can also call them at 1-866-633-9473. I assume your device is still under warranty? Otherwise, it may be cheaper to just buy a new one.
814574
I've not had any problem with mine. However, in the User Manual that came with mine, it says the warranty is applicable for 12 months from the date of invoice, as long as it was used properly. It says to contact the seller with proof of purchase if there are problems. Their website is powerocks.com.
1520665
Same problems here fat boy tools sold refurbished ones as new. As I was informed by makkita when I sent it out for repair. Got it back and same day it broke. Switched to ridgid no problems.
1880070
They should have been in the hardware packet. If not, call the mfgr and they should be able to e-mail them.
401948
Call keriug and have then send you a new one for free. I hope you registered it. If not take it back to store. Sounds defected
1752665
I received mine today and the exact thing is happening. How did you resolve this?
1451436
The best to way to attack this problem is to go to the website: iFixit.com. They have many repair manuals and it would save the exchange of many emails between us.Rich Abel
1112407
Sorry I can't help... This weekend the same thing happened to the unit I bought for my Mom. Please let me know if you find an easy fix for this problem.
663798
I'm only a customer. They have a website and email. See jsmcomputers@hotmail.com and jsmcomputers.com.
1436235
Hey Michael, I'm sorry to hear that your logs were broken. Call into our customer service department, 800-334-2004. We can get a little more information from you and send you a new log set.
391463
I'm having the same problem, I think the best option would be to call HP support and they should be able to inform you on this. In fact I think I'll take my own advice on this !
1080063
Were you able to resolve this issue? If not email us at alpelectronic@gmail.com and we can work through it.
731018
I didn't get that message. If I were you I would go ahead and do it. You can always reinstall it. If anything gets messed up just call Lenovo support. They are quite good.
200264
Good luck! I had the same problem. Here's what happened: I bought two of these, neither of which worked, neither of which the company will stand behind. It is a huge rip-off. Tech support denied me a replacement or upgrade because I hadn't logged in to the program even though my previous calls to tech support were to ask for help in getting the product to work. Catch-22: Product defective --&gt; Can't use or login --&gt; Can't get replacement because not logging in. Go figure.
1614045
Have you contacted their customer support department? I had an issue with mine and they returned my email within a day with a solution to my problem.
2270015
hello, item died to overheating, if you get exchange,, please buy a usb fan for item,and for help with exchange yo have to email, company,, m@x2sat.com and explain problem.. if you dont use fan ,it will blow out again,hope it helps
506059
Hi Anna, thank you for letting us know this situation, and we've replied to your email regarding this issue. Please check your email and we'll figure out the problem for you and offer a satisfying situation. Thank you!
1423690
Interesting. Mine broke too. I had forgotten about the 100% guarantee. Pls post what you find out.