Customer Service Please post as to whether JLab responds to your complaint. I see that they have commented a lot in response to customers problems but I have not read any customers saying that they have gotten everything worked out to their satisfaction. Please let us know. As far as I can see, JLabs comments and gives you avenues for replacement of the units or a new ear bud that better fits the ear. Do they really do this? I would like to know. I see several people saying that their attempts to email the company have gone unanswered. Did anyone ever get their problems fixed in a reasonable amount of time? Customer Service Please post as to whether JLab responds to your complaint. I see that they have commented a lot in response to customers problems but I have not read any customers saying that they... » Read More Customer Service Please post as to whether JLab responds to your complaint. I see that they have commented a lot in response to customers problems but I have not read any customers saying that they have gotten everything worked out to their satisfaction. Please let us know. As far as I can see, JLabs comments and gives you avenues for replacement of the units or a new ear bud that better fits the ear. Do they really do this? I would like to know. I see several people saying that their attempts to email the company have gone unanswered. Did anyone ever get their problems fixed in a reasonable amount of time? « Show Less
461963
I tried emailing them a couple of times.. but I decided to call them after reading this post. I received the same exact customer service! I couldn't be any happier.. now I just have to wait for them in the mail! woohoo!
461964
I too can attest to the wonderful customer service. I can't comment on how it was last year but now it is amazing. I had a problem, emailed them through the contact us form on their website, got a response a few hours later and three days later got a new set of J2's. They are a great company and I would not hesitate doing business with them again. Keep up the good work Jlabs!!
461965
jbuds really dont last long at all, they are not durable, it doesn't work after a few months of light usages,but they have good customer service, they just have bad durability in their products.I order a replacement back then when my jbud became useless and they sent me a new, but the replacement broke within 1 month of light usages. I will not buy Jbuds no more, and I advise you guys to stay away from these.(The jbud it self is decent, its just the durability)My first jbud lasted about 4 months, and the replacement jbud i got lasted 1 month.
461966
My attempts have gone unanswered. My headphones were great...for 2 1/2 months. Broken without any wear or tear on the plastic sheet of the wire at all. Useless company. AVOID!!!!
461967
Definitely not kidding. I had a slight problem with the J2's (the left earbud wasn't getting full range, weak on the low frequency) and emailed them. Within a day I got an email back answering my question and shortly thereafter (after trying to solve the problem myself) shipped a completely new pair. Which coincidentally work very well.Hope it goes as well for you!
461968
King JLab here isn't joking about the improvements part at all! The second set of JBuds J2's I bought went bad last week and I shot an email over to them expecting to wait 2-3 weeks for my replacements. They responded in under to two hours and i got my replacement the next day via USPS, they sent it out the same day they got the email. They seem to be in overdrive mode in the customer service department so don't give up yet everyone, just shot them an email. Here's the direct like to the apology for the frustrated: http://www.jlabaudio.com/apology.php
461969
The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket while I'm standing and using both of my hands for something. The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket... » Read More The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket while I'm standing and using both of my hands for something. « Show Less
12850
I would say try to call them. My JBuds were great then one day they just stopped working.... O_o I called in, explained that they don't work and they shipped out new headphones the same day. I've never dealt with better customer service, no dumb questions were asked like "Did I cut the wire or chew it" (Sony customer service lol) they just sent it out. I could have gotten lucky but who knows, call them at 1.866.358.6640 and good luck.
1153932
hey there! ya, i was about to write a follow up. i got an insanely nice woman on the phone at AT support (found the # on the website) and she sent me a replacement cable for free. kind of amazing really. i would expect to pay at least the shipping if it hapens again. it kind of feels like i got another Xmas present because i wouldve had to buy a new set of headphones if i hadnt found a replacement cable. AT has won itself a loyal customer.
323494
We ended up exchanging the first one within a month of receiving it because the sound stopped working. The replacement unit worked for about 9 months before the sound on that went out as well.I contacted Motorola and they had no problem sending out a replacement unit, but turnaround times are 1 week + with a receipt and 3 weeks + without a receipt. It seems like this is a fairly common problem related to faulty wiring within the parent unit. For something in this price range it is unacceptable and ridiculous that a warranty replacement take this long. A working and reliable baby monitor is critical.We ended up buying an Infant Optics DXR-8 since we couldn't wait. So far it has been excellent. We ended up exchanging the first one within a month of receiving it because the sound stopped working. The replacement unit worked for about 9 months before the sound on that went out as well.I contacted Motorola and they had no problem sending out a replacement unit, but turnaround times are 1 week + with a receipt and 3 weeks + without a receipt. It seems like this is a fairly common problem related to faulty wiring within the parent unit. For something in this price range it is unacceptable and ridiculous that a warranty replacement take this long. A working and reliable baby... » Read More We ended up exchanging the first one within a month of receiving it because the sound stopped working. The replacement unit worked for about 9 months before the sound on that went out as well.I contacted Motorola and they had no problem sending out a replacement unit, but turnaround times are 1 week + with a receipt and 3 weeks + without a receipt. It seems like this is a fairly common problem related to faulty wiring within the parent unit. For something in this price range it is unacceptable and ridiculous that a warranty replacement take this long. A working and reliable baby monitor is critical.We ended up buying an Infant Optics DXR-8 since we couldn't wait. So far it has been excellent. « Show Less
1005154
I sorry, but I purchased this item as a "spare" pair and I haven't used them. However, I bought them with the understanding/assumption that the questions you asked could be answered with a "yes." I have what appears to be an identical pair of earbubs and they can do everything you asked about.
1205030
Thanks for the advice! I just got off phone with Motorola support and they are sending me a free replacement set of both the small and large earbuds for my S9-HD. Even though I purchased well over a year ago they gave me an exemption and are covering the replacement (shipping included). They normally only cover the first year after purchase. Should receive within a week or two.
2081566
Honestly I'm not sure, I got rid of the headphones. Though I do need to update the review. Skullcandy did honor the warranty but had the exact same issue with the replacement headphones. Guess it wasn't meant to be.
1688053
I believe that Portable Sound Laboratories is out of business. I received one as a gift recently and the rechargeable battery imploded. There is no customer service via phone or email. I would not recommend purchasing any of these products.
1925864
I called up the manufacturer because my dog ate some of the ear bud tips. They sent me a bunch at no charge. My best guess is that they'll work with you. Regarding the sound deterioration, I haven't yet had that problem although I've been using mine for about a year. I have found that minuscule amounts of water in your ears end up inside the ear buds and destroy especially the lows. Putting moisturizer in my ears before a swim keeps a tight seal.
1711751
Yes. Call them if something is wrong with the headphones. Ship it to them. It will take a couple months for skullcandy to get them back to you.
1671670
I contacted Jabra Support, they were willing to send me a replacement, but they informed me that currently the item is out of stock, but they expect to have more within 2 weeks.
1307044
My son bought them... the first pair the leather cover started to pull out from the metal rims and the foam was showing. On both ears, less than a year. But I wrote Monster and they replied saying to return the old headphones and they would replace them. They did. So far so good....
1755940
Haven't experienced any problems with mine, maybe you've been unlucky with a faulty pair.I am currently waiting for a new pair I've bought.Cheers
634675
First off, the ear-gels were not colored at all. 2nd, the design has changed, so the 'in-ear' curvature is a bit harsher---cannot wear the new ones myself. TG I also bought a set for my old ICON headset. Yet to try, though--too cold outdoors (even killed my cellphone battery yesterday). The original black ear-pieces are junk for the ICON & ERA bluetooth...is why I bought the Jabra Gel ear-pieces years ago for my old ICON---and am still wearing them years later. My biggest gripe is you do have to, time-after-time, buy a full 'kit' of ear-gels and then toss out 90% of them. Either wrong ear or size (even once you know which ear-gel you need, cannot order a few of just THAT specific ear-gel)!soupboy54 First off, the ear-gels were not colored at all. 2nd, the design has changed, so the 'in-ear' curvature is a bit harsher---cannot wear the new ones myself. TG I also bought a set for my old ICON headset. Yet to try, though--too cold outdoors (even killed my cellphone battery yesterday). The original black ear-pieces are junk for the ICON & ERA bluetooth...is why I bought the Jabra Gel ear-pieces years ago for my old ICON---and am still wearing them years later. My biggest gripe is you do have to, time-after-time, buy a full 'kit' of ear-gels and then toss out 90% of them. Either wrong ear... » Read More First off, the ear-gels were not colored at all. 2nd, the design has changed, so the 'in-ear' curvature is a bit harsher---cannot wear the new ones myself. TG I also bought a set for my old ICON headset. Yet to try, though--too cold outdoors (even killed my cellphone battery yesterday). The original black ear-pieces are junk for the ICON & ERA bluetooth...is why I bought the Jabra Gel ear-pieces years ago for my old ICON---and am still wearing them years later. My biggest gripe is you do have to, time-after-time, buy a full 'kit' of ear-gels and then toss out 90% of them. Either wrong ear or size (even once you know which ear-gel you need, cannot order a few of just THAT specific ear-gel)!soupboy54 « Show Less
391752
Hi Julie, I just recently got 3 sets of J-buds. The one am currently using sounds just fine. Remember that this are in ear listening systems they shoud fit snuggly in your ears for you to enjoy optimal sound so you might wanna make sure you have the right size of buds for your ears. Hope this helps?
280989
Hi, I hope you have better luck with these than I did. At first, they played great but then one ear stopped working and the other followed. It would be a few seconds of working then off again they would go. I know this doesn't help you much. I hope you get them working. Mine were returned to amazon within 30 days. Cheers!
188528
My headphone never worked right out of the box. I have to say that I opened the wrapping after 1 year I purchased it. So I did not even have the warrantee covering anymore and even if it was brand new Plantronics did not do anything about. I will not buy anything from them. If you do good luck!
270415
Regarding Customer service, I had one pod (Cilantro) that wouldn't grow for some reason so I contacted customer support to see if they had any type of warranty. They replied very quickly and told me that they would gladly send out a replacement cilantro pod right away. That has been my only experience with their customer service so far, so I can't complain. They were very prompt and didn't challenge my claim at all.