Hi, I purchased the Photive X-Bass PH-BTX6 Headphones and I cannot charge them after the first use. The red light comes on but they never charge. Why?
786041
Mine charges fine even though sometimes the red charge light goes off within a few minutes of plugging into the charger. Defective unit possible, or maybe poor connection at some point between micro-usb port on the headphones and the charger. If trying a different micro-usb cable doesn't work, may have to seek replacement headphone...good luck.
227875
Hi, I tried to go to the url http://www.amazon.com/Sennheiser-RS120-Wireless-Headphones-Charging/dp/B0001F, but for me it led only to an Amazon message saying that the page is not valid.Sorry,Jerry
1153932
hey there! ya, i was about to write a follow up. i got an insanely nice woman on the phone at AT support (found the # on the website) and she sent me a replacement cable for free. kind of amazing really. i would expect to pay at least the shipping if it hapens again. it kind of feels like i got another Xmas present because i wouldve had to buy a new set of headphones if i hadnt found a replacement cable. AT has won itself a loyal customer.
470845
My headphones do the same thing. I believe it is charging. I have used them without issues.
1740699
Karen, you must have a "charger" unit, that the headphones set into to recharge. The "rechargeable" batteries can be bought at Wal*Mart. If you don't have a charger, check out any search engine (I use ask.com) and write in the name of the headphones and the model number. You will be able to buy a new there (or used unit on e-Bay) I absolutely love our headphones! They work great and have excellent stereo quality.
32343
After you plugged the attachment did you reboot the phone before trying to charge? are you judging it is not working because the lighting symbol is not showing up? that happens on my first gen MotoX... i use a third party app (Curve fish battery widget) to indicate that charging is happening.
1525337
Yes. Send it back and ask for a refund... same problem here... sent my bass back. Waited a month still no bass. Asked for a refund... still waiting... get a refund asap
220460
Have you tried using your headset, after you unplugged it? Because it doesn't take days to charge it? If its not working then your head phonesare dead. Because my headset did the same thing.
1754914
Please make sure you open the battery cover and plug the cable into the battery. I bought three over 18 months ago, they worked straight out of the box and are still working.I purchase three more about 2 months ago and had to return them. I nevr could get them to work. First editon was GREAT and still going; they did an upgrade and new ones need work.
985741
Ok, be sure the headphone is in the charger correctly. On the bottom of the left earpiece, there's a opening on the bottom that has to fit in to the power strip in the holding stand. I had trouble at first until I realized that if it is correctly, a light at the base of the charger changes color. To test it; slightly lift the headphone and if the light goes out, it's correctly lined up. Again, I had the same problem until I realized I wasn't lining the opening of the headphone with the thingy on the charger that's only on one side of the bottom. Good luck.
12850
I would say try to call them. My JBuds were great then one day they just stopped working.... O_o I called in, explained that they don't work and they shipped out new headphones the same day. I've never dealt with better customer service, no dumb questions were asked like "Did I cut the wire or chew it" (Sony customer service lol) they just sent it out. I could have gotten lucky but who knows, call them at 1.866.358.6640 and good luck.
1225810
I have not had this problem. Sounds like may have defect. I have used mine while it was charging and using blue tooth connection.
1319518
Good question. My head phones arrived broken, also. Because I am so hard of hearing I was not aware of the faulty head phones. Finally, a friend told me they were not working and it wasn't my hearing to blame. Sorry I can't help with your question, but if you do find an answer, please, pass it on.
1745226
When they are charging there is a light on the right headphone that lights up. When they are fully charged it goes out. There is an instruction manual that comes with the headphones that explains this more in depth.
1034551
Try completely disconnecting your TV ears and then hooking everything up again following the straightforward instructions explicitly. Either they ARE NOT properly hooked up to the TV or you did not allow the ear piece to properly charge before using.
615212
The charge indicator light indicates when the headphones are charging. When you first place them back on the charger, the light goes on. Once they unit is fully charged. it goes off. I always place mine back on the charger when I am done, believing the charger stops charging when the unit is fully charged, so no damage is done. Someone else might have a different opinion.
1492126
From experience using BT headphones, if you are pairing two devices at the same time - usually a phone and a tablet - it is important to pair the phone first, and then go into the BT settings of the tablet and select the same BT headset. Once you get the hang of it, it becomes second nature, just remember to pair the phone first. The BT headphones I use are the LG-HBS 700 and 730 and it works pretty flawlessly. Photive also makes great products so I may need to check these out. Good luck.