secura oven only had it since nov 2011 and it quit working who do i contact?
818815
First one didn't work out of the box....replacement lasted a year before the heating element stopped working! Avoid this product...it's junk!
212576
Good luck I went to a site that is listed as their home page and tried calling the two customer service & order phone numbers that was listed. One number was a Toyota dealership the other was no longer in use. I also looked up issues an where to repair oven if needed and found nothing. Me being the skeptical person that I am decided not to deal with a company that seemed sketchy to me. I just posted a new discussion about the Secura oven.
475814
Hi Leticia,We've been trying to get a contact e-mail and preferably a phone number since last week. We can definitely help you get squared away, but I want to spend a few minutes troubleshooting what you're doing now so we can correct it. The oven will easily get up into hotter temperatures than you are achieving now, but that will depend upon fuel (chunkwood) selection and how you are monitoring the stone temperature. Can you contact our customer service line at 206-438-3587 so we can help you? Thanks!!
1124008
Secura halogen turbo convection countertop oven mini. I got it fom Amazon October of 2013.
866109
Sorry,I don't know .Perhaps the web-site for Secura Digital could shed some light on it's replacement.
1631486
Contact step 2. They might even replace for nothing. I have found that when you go back to the manufacturer for things like that they sometimes just send it to you or charge you very little.
74992
I would ask the vendor or amazon. Most appliances have a minimum warranty period.
2274329
I reset mine by chucking it in the trash. Bought a nice Panasonic toaster oven that's awesome.
866106
We took extra good care of our oven, by taking it apart and cleaning it regularly. I see now they're offering the bulb for sale, but it's complicated to replace. I loved the oven, but after 2 ovens and 2 bulb fails. I got a NuWave
2019115
Call the 800 number, you have a year to be covered, they sent me a new one, but that one broke too
2069137
Less than 2 years seems not right, I would contact Kitchen Aid. On the box they state you have a 1 year replacement warranty. So I would give it a try!
485098
I don't know. If you buy it new it should come with directions. If you have the oven and no directions, try contacting the manufacturer or perhaps the distributer. I didn't buy this oven. I bought the Breville smart oven instead. Good luck to you.
1344030
try contacting this company:Lello Appliances Corporation355 Murray Hill Pkwy Ste 202East Rutherford, NJ 07073-2139(201) 939-2555
1165296
I suggest that you call OneGrill. I called them with a rotisserie problem and they were very helpful.
2117310
I do not know as I have not required service. I've had my oven for a little over a month and absolutely love it. I'm trying to get my Trainer to by one for his wife for Mother's day.
388416
Good Question. I do not know. Somewhere in the information packet or on cooker should be a phone number try calling it.
412744
Encompass Parts is their supplier for parts. On their website, you can find the parts listed by SWhalley. Each has a photo there too. The price has gone up a bit in the past two years.I don't know if this URL will be deleted, but you can see all the parts for this modelhttps://www.encompassparts.com/model/MSCNBG110P/_/_/Panasonic/NBG110P/TOASTER_OVEN
866108
Let me come back with a question. Since bulb replacement appears to be (or is becoming) a major problem, why doesn't SECURA answer this question FOR EVERYBODY themselves, along with a step-by-step procedure for replacement? Make it an open response. The machine's worth it, by the way. A really great oven! BJ