My ball didn't come with the Instruction Chart and plug that were supposed to be with it. How can I request those items to be sent to me?
150507
The package should have the plug. I would return it to amazon for incomplete packaging. How can u use the item without the plug? Mine came complete so I don't know how to answer your question but like i said I would return it and order a new one with the plug.
150508
You should return the package to Amazon for incomplete packaging, parts are missing. I received my product with 2 plugs, the pump and the chart as well as an instruction sheet. Return the entire product and request a new one. When you return it indicate parts are missing.
1587572
We had the same problem. I called Kensington and they sent a replacement ball in a couple of days.
1205909
E-mail amazon and ask for a copy, informing them that yours was lost. They should be able to provide one, if not here is a bit of what I could find http://www.petmate.com/wp-content/uploads/fresh_flow_pump_instruction_sheet.pdf https://www.youtube.com/watch?v=56NDLN89J2k
1762280
Im sorry. I really dont know. I would try sending an email to the place you purchased it from.
222950
The ball I purchased came with a poster of exercises. The first ball I received did not have the poster, but I contacted Amazon and was able to work that out. I also learned to do some exercises when I went to physical therapy.
1257038
the instructions for mine came with the item-if yours is missing I would contact the manufacture. they should be able to email it to me..
613718
I found the instructions that came with it were ok. Try contacting the seller.
1572150
Good question! Maybe you could pry the ball open at the seam with a knife, replace the 2 little batteries and super glue it back together. I'll try that with one of the "dead" balls that I have and let you know if it worked!
1839469
The instructions were included with my packages. If you did not receive them, I would contact Bush's customer service and see if they can send them or maybe download. Good luck!
1978102
All you get in the box is the ball uninflated. You need your own needle and air pump. The ball is excellent. As far as a plug or patch, no..
1722482
I would contact the company that sold it to you. If you bought it from iCompXpress, please contact our customer service department at 718-975-0609 between 10am -6pm EST. Monday -Thursday and 10am - 3pm EST. Friday. Best, Jasmine
114682
Can't imagine it came loose but can't be sure. If memory serves, when I received mine, the white plastic plug was already inserted in the deflated ball. Those things don't generally just slip in and out regardless of whether the ball is (in)/(de)flated, so if its obviously not there, recommend either contacting the ball manufacturer or returning to Amazon if still an option. Manufacturer will probably send you one free faster than dealing with Amazon, but who knows. Plug is over an inch long so if its not obvious where its at, then they probably just shorted you. Hope this helps. Good luck.
1350521
Sorry, I threw away the box and the instructions are in storage with other documents. You may try calling the company.
945099
That was the same problem I had. I used a marker to re-do the numbers & found a marble to use in place of the missing ball.
352707
I found the instruction if you still need it. Give me your email. I'll make a copy by tomorrow.
1611940
It may be good to contact the manufacturer then. We received the stand (charger), the wand, and the cord for the outlet. The device lifts out up of the stand. Sorry it is troubling.
1228800
Hi! There are connectors that are included You need to use those connectors to attach the balls to the wires