How does the warrenty work? i think i heard that you need a receipt to have the warranty valid, would we use the receipt from this purchase?
130835
If you go to Your Account (on the website, it's at the top to the right of the search bar), click on Your Orders, and then find the order, you can find and print off the invoice (which works exactly like a receipt as it shows that you bought it). I have never had to do something like that but I imagine an Amazon invoice would work just as well as a receipt. It's what I would do in your situation.
130836
I'm not sure. I would think you would use the receipt from Amazon, yes. Good luck
1946424
Hopefully Amazon will honor it since the "Warranty Card" included with the manual is a poorly-written and ill-formatted translation that offers no contact or return information. However, it does specify in vague terms that the warranty is only valid for one year from the date of purchase and covers manufacturer defects only (at their own discretion). The 24 month claim must originate elsewhere. I'm assuming, given its price and lack of instructions, that I'm on my own to fix it and/or replace it regardless of when or how it fails. If Amazon honors the warranty, I'll consider it an unexpected bonus.
332713
I do not know how to claim the warranty. Can you please email me this information?
293382
I haven't had a problem where I needed to use the warranty. Mine works very well.
426461
I have had to replace two of these units in two years. They have been great at handling the warranty requests. If you buy this unit, be sure to keep your receipt.
999446
I am sorry I have never had to use the warranty. I would try starting with the vendor where you purchased it from or find out who the manufacturer is then try to contact them. I am sorry that I could not be of any more help on this question.
1996441
I emailed them (they replied by next morning!) and said that it doesn't matter where you buy the item at, you can get the warrant through Amazon. So I am hanging on to that email in case I ever need proof of what they said. I would suggest everyone do this and keep a copy of their reply with your receipt!
2263441
I'm not in charge, just an Amazon customer but under your Amazon account, request to send it back. You will then be able to print out a return receipt. As long as it's under a certain amount of time ( 30 days I believe), amazon will give you a replacement or a full refund. They heard they have excellent customer service. Good luck.
1981338
We purchased ours online and they did honor the warranty for us. I did send them a copy of the electronic invoice.
1290723
Get the phone number off the web site. They will ask for the serial number, which is on the plug. If it's less than two years old, I think they will replace without a receipt. Not happy with this company... Make sure you post the problems you had on Amazon. Overpriced poorly designed product.
416675
Is this real or a copy? How do you get in touch with the manufacturer if there is a problem up to year warranty
1413824
I called and spoke to someone on the phone and they told me it has to be an Amazon purchase, however someone else asked this same question and there was a bit of discussion on the topic. I decided to buy the warranty here on Amazon and just give it a shot. They did accept my registration and my receipt from a product purchased somewhere else. I sent them a copy of my receipt as part of the registration and then called to confirm that everything was good to go.Personally, I'd much rather buy electronics here from Amazon whenever possible. The only reason I didn't buy my computer from Amazon was because they couldn't match the student discount I got elsewhere. I called and spoke to someone on the phone and they told me it has to be an Amazon purchase, however someone else asked this same question and there was a bit of discussion on the topic. I decided to buy the warranty here on Amazon and just give it a shot. They did accept my registration and my receipt from a product purchased somewhere else. I sent them a copy of my receipt as part of the registration and then called to confirm that everything was good to go.Personally, I'd much rather buy electronics here from Amazon whenever possible. The only reason I didn't buy my computer... » Read More I called and spoke to someone on the phone and they told me it has to be an Amazon purchase, however someone else asked this same question and there was a bit of discussion on the topic. I decided to buy the warranty here on Amazon and just give it a shot. They did accept my registration and my receipt from a product purchased somewhere else. I sent them a copy of my receipt as part of the registration and then called to confirm that everything was good to go.Personally, I'd much rather buy electronics here from Amazon whenever possible. The only reason I didn't buy my computer from Amazon was because they couldn't match the student discount I got elsewhere. « Show Less
128491
in order to get the warranty you must purchase in store/mall...which in my opinion wasn't worth the extra money...my daughter has had hers for 2 years + and hasn't had a problem...for the money I assume when it goes it will be fully depreciated.
510926
Adam. This is a good product. We use for a long time, without problem. We don`t need to use the WARRANTY. Regards Marcus
1943677
I have not had to use the warranty, but to the best of my knowledge, it is usually through the manufacturer. you can always start by contacting the seller and they would advise you.
1271435
No,the warranty starts from the time of the purchase.The receipt/ bill of purchase can be sited and corrected for warranty if they run differently.
1322752
You have to buy @ the beginning of the purchase. Also - you must keep your purchase receipt for the item for the entire length of the SQ warranty period even though you've registered your warrant! If you need to file a claim, they'll ask for a copy of that receipt. The paranoid side of me thinks they're betting most won't have that receipt and therefore SQ won't have to honor that claim.