Registration code doesn't work We just opened this Barbie girls mp3 player as a gift and the registration code doesnt work--its Sunday so customer service won't be available- any suggestions?
161242
We have the same problem!!!How frustrating!!! This is the one toy my daughter really wanted for Christmas and it's not working!!Can't register the code nor will they send me the confirmation email!
161243
I called Mattel support and in about 4 hrs I recieved email with the new code. The new code worked and I'm be able to download music for my daughter now. Hope will work the same to you all. Good luck!
161244
I had the same experience. My daughter opened her Barbie MP3 player on x-mas, I tried to register it and found that the registration code had apparently been used already. I spent several hours calling Mattel today only to find that they will have to issue a new code which may take up to a week. However, before issuing a new code, they made a point to tell me that buying from amazon.com is considered a "second hand" purchase. WHAT? The package looked as if it'd never been opened. I hope you get your code without the attitude I had to face from Mattel's tech support.
161245
We just opened this Barbie girls mp3 player as a gift and the registration code doesnt work--what can i do help?
161246
When I called Mattel's customer service, they indicated that the item was probably used because the registration code was used. I was horrified because the mp3 player was completely untouched. Anyway, Mattel generated a new registration code and emailed it to me, but that one didn't work either (it came up with an error stating it had been used too). I think it's a glitch of some sort, but I'm leaning towards filing a complaint through the Better Business Bureau because they still haven't resolved the problem.
161247
I had the same problem but I haven't have a chance to call the support yet. The question is who is responsible for this Mattel or Amazon? Sounds like only products that sold from Amazon have problems - Amazon.com indicated the product was NEW.
161248
I thought I was having the same problem that all of you had-I had bought one for my daughter for Xmas from an auction site and the registration went flawlessly. But then, knowing my 7 yr old would want one, I bought hers from amazon. I had a hard time getting for the registration and spent nearly an hour on the phone with a mattel rep. I was trying to put the code in the special code section of the barbie girls website instead I should have put the startup cd in the computer and plug in the mp3 player. So, that might be something that you might double check. After you register, you can put the accessory codes in the special code section (where you see the key on the top) of the website. I thought I was having the same problem that all of you had-I had bought one for my daughter for Xmas from an auction site and the registration went flawlessly. But then, knowing my 7 yr old would want one, I bought hers from amazon. I had a hard time getting for the registration and spent nearly an hour on the phone with a mattel rep. I was trying to put the code in the special code section of the barbie girls website instead I should have put the startup cd in the computer and plug in the mp3 player. So, that might be something that you might double check. After you register, you can put... » Read More I thought I was having the same problem that all of you had-I had bought one for my daughter for Xmas from an auction site and the registration went flawlessly. But then, knowing my 7 yr old would want one, I bought hers from amazon. I had a hard time getting for the registration and spent nearly an hour on the phone with a mattel rep. I was trying to put the code in the special code section of the barbie girls website instead I should have put the startup cd in the computer and plug in the mp3 player. So, that might be something that you might double check. After you register, you can put the accessory codes in the special code section (where you see the key on the top) of the website. « Show Less
190105
Ann,I had trouble getting music to download but handed it to my granddaughter and she did. I can tell you there is a delay when you press the center button to turn it on and the first time I had to play with the volume. I love mine. Hope you get it to work because I love mine for swimming! Good luck.
619514
Amazon should give you the option for a code that can be mailed to you OR a download code. I have never had any problem with a downloaded code and it is much faster!
1183559
Did you save your cardboard key to reset and instructions. Just reset your code and it should work but you will need your original cardboard key to reset.
2055888
There is a "Try Me" Tag on the back of the doll. Near the battery compartment. When you remove that tag after gifting, it should activate with more than just the two phrases.
1697768
Hi Jacqueline. Well I had the same problem as well! Actually bought two of them. It was the first time I bought used/very good as I usually buy new. I would say that's why it doesn't work. Don't know all the details obviously but, hey, it doesn't work and that's all that matters. See about getting your $ back and buy NEW. Good luck!
2269817
I also own a BDP-N460 blu-ray player. At the original setup, after "activating enhanced features", a "registration code" was shown on the screen. Not knowing any better, I did not write down the number, now I wish I had. As was mentioned in an earlier post, this number does not appear again after the initial setup. The first internet service I linked with was Netflix. This has worked very well and has given me no problems. But when I tried to link with Amazon, I found that it was necessary to have the "registration code" that was now unavailable for viewing. I have talked with the techs at Amazon and everything on their side of the "link" is correctly in place for my account to make the link work. I have spent approxiamately 4-5 hours on the phone with Sony to try and find the code that I need, with no result. I have tried numerous things to find this "code" and to get it to show itself, but no luck. Note that the "registration number" (not code) can be found easily under system info as well as MAC address and other information, but this is not the number I need. I am continuing to work this issue but I seem to be at a point that without further information and help from Sony, I feel I'm at a deadend. I have talked to at least six different "techs" at Sony who have tried, but have been unable to help. I hope this can be resolved, as I would very much like to use Amazon as a rental movie supplier. Thanks.
1380758
Thanks for the reply. Unfortunately, when I saw the rebate had gone I took them out of my cart and re-added them to try to get it back, but it didn't work. Is there any way to get it back?
2235982
I would advise calling the company and seeing if they can walk you through what may have happened? Or go to the store and trade it in for a new one. They can transfer the number and everything pretty much right there. I had no problems when my daughter's acted up. Honestly have no clue why there would be letters/numbers under the lock screen? Try rebooting first, leave it off for like 30 minutes and see what happens. Otherwise, follow with my other 2 choices. Sorry, thats the best I have on that. :)
846769
Edward, If you still have problems call customer service and register it over the phone. There support staff is great!!
1747220
I bought your toy on Amazon.....in Upload disk, startup file is missing......support service in the company- is not working ...!!!!! I sent an email ... no answer!!!!!!upload the missing file (or full soft from the Site!!! - not possible too!!!not running !!!)contacts on the site, does not work too ...I will try to call later,but something tells me, is useless.....
893370
The door bot doesn't work at all. I tried to get this working via their tech team without success so far. I have asked about a refund and return but not had a response as yet.They told me a couple says ago about a firmware update but not heard anything else back from my email reply. I'm a rabbit of negative euphoria (not a happy bunny).
1075805
Mine never worked... sent a complaint to Amazon/supplier and never got a response. This is a waste. I advise new buyers to keep their money in their pockets!
987369
There's one problem...the code does not work. I have tried it with several retailers and it simply does not work.Jerry
626733
Hi&#65292; Thanks for your email.The VIP card is the evidence,If the item has any problems,you can ask us to repair it.Thanks. best regards
2279486
Mine not working either. This was on the "Santa List." Mmmm...now these are NOT available from Amazon, but other sellers, wonder why? My son's friend has a pair of these and they work great and he loves them. ALready put my return through for Amazon for replacement. We'll see what happens.
1587636
We didn't have a problem with ours it works great we got it for our daughter for Christmas. Did u switch the function to Cd? Maybe it is defective.