I installed the filter yesterday and now the tank is covered in what looks like a charcoal dust. What did I do wrong?!
150645
You need to rinse the charcoal filter in cold water before you add it to the tank. It's totally normal.
150646
You did nothing wrong. The filters suck. You would have to run them for days until they clear out. I gave up. Glad it was cheep. I went to Petco and bought a Tetra whisper in-tank Filter. Cost a little more but works just fine.
150647
with underground filters you need to rinse the charcoal under water until the water runs clear before putting it in the aquarium.
150648
Honestly, you probably did nothing wrong. I had the same problem. I ended up throwing the whole thing in the trash along with the extra filters I bought with it.
846649
Hopefully there is no sand in your filter, that would mean it broke! There should be a screw to anchor it down with on the outside of your filter.
27914
It could be defective. However, I know after you replace one, and the older filter has captured a lot of particulates in it, the water flows through it slowly. When a new one is put in, it seem to flow through fast just because it hasn't captured any of the microscopic particulates yet. As the activated charcoal in the filter captures more particulates, it will begin to slow down some.I suggest you call Brita on their customer service number and express your concerns. Most of the time these companies are very interested in making sure you are satisfied, so call them.
461573
Yes Mrs Brooks, the primary charcoal/foam filter and the pleated Hepa filter were both in place when I unpacked my unit. All I had to do was read the instructions, plug it in and turn it on.
1074869
I got a new 403 6 months ago and it had charcoal. I didn't open it up to see, but you could smell it when first starting with the new filter. The smell went away in a few hours as the instructions said it would.
1543338
I had that problem. There is a filter in line. Cleaned it and the flow was fine again.
1394034
Open the unit, take out the filter, wash carefully with dish soap and water--it may take some pretty tough scrubbing to get the particulates off. Make sure to do your best to avoid getting water inside the filter. Also make sure that it is completely dry before putting back. Hope this helps!
93529
I have had the same issue. I contacted PUR customer service and they said to run water through the filter before using it. They stated that during packing and shipping the charcoal can cause dust sediment. Since then I have not had any issues using the filters. I to have a Keurig and have not had an issue with clogging since then.
2049877
If you go to consumerist dot com, the comment mentioned that the fire was the result of people not cleaning the filters. I just got my unit, I'll make sure to fastidiously clean the filters.
1457045
I had the same exact issue! What we did, was cut the actual mesh cover on the tank to allow the filter and wire to run through, and cut around the actual piece itself. We neatly cut around it with pliers.
289682
You really need to replace it. It will turn grey/black with dirt. As a maintenance factor you can rinse the removable filter that covers it but when it significantly changes color, you need a new one.
879923
make sure the intake is clear. mine gets algae and 'junk' in it and it need cleaning regularly.
365145
This will happen with virtually any filter medium, for a little while, whenever you first add the new filter substrate.....You can reduce {but not eliminate}this effect , by rinsing the filter media prior to installation....
1265600
Mine did this too. I bought a whole new one instead of filters. It's only a few bucks more and you dont have to mess with the filter even if its a little wasteful.
569489
Thanks for reminding me. Just checked out my carbon filter and it was filthy. No wonder I've been coughing and sneezing. Just ordered another combo pack through Amazon.
1909488
I think because your filter is impeded. Try removing the filter and clean off the debris.
395864
Maybe there was some crud in the hot water line. Unscrew and flush the filter screen.