Is it normal that my filter filtered out black liquid on the first time I pour my tap water?
156123
That did not happen to me. If you soaked your filter as it states then this should not have happened. I would call the manufacturer.
156124
uh...that didn't happen with mine. I've never had anything like that. Call the manufacturer....
156125
I have been using these filters regularly for about 10 years and I have never seen this happen.
156126
Yes. That happens when you filter water for the first time using a brand new filter. Just pour out the black water and filter the water again and it should be fine.
156127
I believe the instructions on the package of the filters I purchased said to soak the filter before using to eliminate any residue from the charcoal.
156128
That is carbon from the filter. It is not abnormal for it to happen, it just usually doesn't.
3105
Im sorry, I did not encounter this problem- But I did notice that the water flows through the 5 stage filter much faster the more you refill.....it did kinda seem to drip at first.
2064420
I haven't experienced this problem yet...be sure to rinse the filter as instructed prior to placing it in place; and be sure you haven't installed it backwards...not much help--I know, but all I can think of.
1729518
I haven't had this issue at all. No problems. Check to see that the filter is in right and screwed shut, make sure it is attached well to the faucet
1504065
The only time I experienced what you have described was when I forgot to clean the filter once. The slimy black stuff is disgusting slimey mold. If you clean your pump housing and pump regularly I do not think you will have that problem.
1499967
Yes, it is normal the first time you use it. It took about 12 hours for me, but the subsequent refills will progressively take less time until it basically just runs right through. Although I believe it will be time to change the filter by that point.
1501608
The carbon particles are just residue from the filter, it took me three or more rinses before I felt it was clear enough to drink the water. The Stage-5 Carbon filter is a GAC (granular activated carbon) filter so it contains loose carbon media. When water runs through a new carbon filter, it is common for the filter to release a small amount of loose black carbon fines. Just continue to rinse until it is clear enough to make you fill comfortable. It's no big deal. Just check to make sure that the filter cartridge isn't cracked damaged from shipping.
828554
I have not cleaned the black filters. Sorry, I can't be of assistance on this.
1103442
I can see the reason for the long wait. If you're using tap water, there's going to be chlorine. Your charcoal filter will eventually adsorb all the chlorine out of the water, but not right away. The wait is so the Chlorine is completely gone out of the main tank and doesn't kill any of the SafeStart bacteria. The longer you wait, the less Chlorine.
2120709
I've been using PUR filters for a long time. I don't have any problem with it. After installation, please don't forget to let the water run for the recommended time.May be you have a different issue. Sorry, I don't have a definite answer for youGood luckN.T
494614
I have not had any problems with mine but I use a filtered water! Suggest you try that first!
1893792
No. Something may be wrong. Is the plastic it come with off completely? check inside. Make sure the filter is in correctly.
1470807
Are you changing the water each time and using the filters? It may smell the 1st time after that it should be okay
1484084
Sometimes the black carbon particles come out of the filter. They don't get into the water and are caused by shipping and throwing around the box. These particles are harmless, and sometimes you will have a filter that doesn't do this as much. I was concerned, so I called Brita, which you can do as well.
1484087
Hi. No...you need to soak the filter for about 30 minutes, and then fill the pitcher (filter the water through). Once it's full, dump out the water and repeat. Once or twice through usually takes care of the black particles. The particles aren't danerous (I think it's carbon)...just try to make sure they aren't getting into the drinking water/ the pitcher.
31678
I've never had this problem with mine. Did you rinse out the filter well before placing it? That's the only thing I can think of that might be the cause...
332468
Rich dyroff my guess is that u have well water from ur tap with no chlorine in it?? Or u did the test and had a leak with the filter