How do I get another charging/power cord for the parent unit part of the monitor? The other one got broken and I can't find where to get a new one!
141699
We lost one of the cords. I went to Walmart and bought a universal charging cord. It had 8 to 10 separate tips to attach and one of them fit perfectly. Hope this helps
141700
My only guess is to check eBay or see if the manufacturer has a website. This probably isn't much help as you have probably already tried this, but one of those 2 options solves most problems for me. Sorry if this didn't help any.
1559751
If you can only display on an external monitor, then I'd call it DOA. Send it back for a replacement.Acer or Amazon should have you set. Just make sure you register the Acer on their website if you plan to get a new one from them.
214438
The one I originally bought from east coast LCD didn't work correctly on my HOUSE so I asked them for an exchange as I knew that my display cable inside was not damaged (plugging in the old shattered one still displayed partial desktop and colors). East Coast lcd didn't even provide replacement, just refunded my money and I had to cough up additional shipping for the return.I then bought one from a different seller and it worked perfectly. Hope this helps as I'm just sharing my experience with them as I fell for the lower price as well. I then ended up buying one for around $49 & shipping The one I originally bought from east coast LCD didn't work correctly on my HOUSE so I asked them for an exchange as I knew that my display cable inside was not damaged (plugging in the old shattered one still displayed partial desktop and colors). East Coast lcd didn't even provide replacement, just refunded my money and I had to cough up additional shipping for the return.I then bought one from a different seller and it worked perfectly. Hope this helps as I'm just sharing my experience with them as I fell for the lower price as well. I then ended up buying one for... » Read More The one I originally bought from east coast LCD didn't work correctly on my HOUSE so I asked them for an exchange as I knew that my display cable inside was not damaged (plugging in the old shattered one still displayed partial desktop and colors). East Coast lcd didn't even provide replacement, just refunded my money and I had to cough up additional shipping for the return.I then bought one from a different seller and it worked perfectly. Hope this helps as I'm just sharing my experience with them as I fell for the lower price as well. I then ended up buying one for around $49 & shipping « Show Less
1567067
Yes this is only a stand that your original-sony-proprietary-4-pin-$70-new-can't-get-any-cheaper power cable plugs into. If yours is broken then this won't help. You're only solution is to buy a new charger.
565677
Mine was a new purchase two years ago and has performed better than any of my previous monitors. I would attempt an exchange with your supplier if you had eliminated possible video card, power or cable problems. Good luck, great monitor.
1652833
I had a something like that happen but only because of a bad connection with my cables and I was trying to do a dual monitor with a lesser resolution. FixING the cables and getting a better second monitor fixed it for me. Hope you didn't just get a bad monitor
305303
Send in for a new one...really! Or you could try to fix it by buying new boards; it is not the back light or power supply.
349911
I found out it wasn't the unit - the cord/charger was bad. A lot cheaper to replace than the main unit. If you know someone else with the same model, try borrowing their charger cord and testing it with your unit. Odds are that's the problem. Good luck.
99487
We had the same problem after a month. I took it back and got a new one. I am hoping maybe we all got lemons, because I otherwise love this monitor.
1845084
If one of your monitor stop working, it might be the power connection (DC 12V). Check the connector is it proper connect or disconnect.
1998217
Goodluck!!! They never got back to me and my wire faulted so I can't use the monitor but because I bought it from Amazon they helped me out &#128522;
1381567
I'm not sure what you have. Mine has a plastic part that snaps onto the back of the monitor that in tumr plugs into a USB port or other charger that takes a USB plug.
2261008
Nope! It's a throwaway. Only under warranty. What I did, I was lucky, I had a broken display. I found one on eBay with a bad USB cable. Only cost me $17 and I made a good one out of the 2.You should have been using a USB extension cable. Only a few bucks on eBay.
208631
I do a lot of laptop repairs including displays. Of all the replacement displays I've ordered, it has never come with a new flat cable. There is usually nothing wrong with the old one, just be careful when unplugging or plugging it back in. The flat cable is usually pretty sturdy, but you need to be sure to get it plugged in all the way. You don't want to have to disassemble everything all over because of the mistake. Been there, done that. Good luck.
1713648
Check for loose wiring/loose fittings first. Second would be to try changing the resolution on screen. Last would be your monitor is going out. Let's hope that's not it.
1240709
Not one I can find. Cable from base to display. Power cord from display to wall socket.
1268702
this is what I had to do after I bought this one and it was the wrong one, call the manufacturer of your computer and the part number needed for you to buy a replacement charger. Of course they will try to sell you one, but it will be cheaper on Amazon.