How do you make the elevator work? We installed this and the elevator keeps falling to the floor. Thanks!
135598
Hi! The tension should keep it up. Othwerwise, the astronauts need to perform some in space repairs (perhaps a tiny clothespin or paperclip might help?) ! How frustrating to have it keep falling!
1472005
Unfortunately, there are no directions for this so it is a matter of trial and error. Try sitting on it and move the lever up and down. Remove a little bit it will go either down or up. Good luck
1829605
We also had this issue. I turned it over and drilled a couple of holes in it. Not ideal I know, but it worked for us. :)
1540936
mine doesn't adjust, it is set to the tallest. When I try to lower it, nothing moves? Does anyone know why? Thank you
1960599
Hey Jasonwe had the same problem here... I even had both my sons try and even they couldn't make it levitatesend it back ..:)
1155848
I was finding the same problem. We kept playing with the weight and the top ring. It was a long pain but once you get everything at the right height/ weight it won't stick as much.
1955921
You have it on to high. ours will do the same if turned up. start on lowest setting and work your way up
1409778
it just leans...does not connect. it actually falls all the time...we only have hardwood floors so that could be the reason.
1339395
Like others have stated I always pull he steps out by the top step. I don't think its you. Is it possible you have a defective ladder?
575468
I have never had a problem with mine falling over. Sorry I can't help on this one. Maybe the set is defective or not put together correctly.
1497332
Also, we've noticed ours gets disengaged as the kids force dolls into the elevator. It doesn't snap tightly enough into the ceiling and may just need reseated (that or, as previously mentioned, the finicky door closure switch just isn't pressing the button).
829603
Hi.. I noticed that too but.. mine just stays up until I push it back down.
278731
It's been a while since we put it together. But if I recall correctly it doesn't work right away. You have to let it sit for a day or so. I know the proper way to do it is in the instructions. Just lemme know if you need any more help.
1257594
I too was having problems. The sock trick worked..I didn't have to put it on the floor but used the table and still had enough leverage. I also am a woman and refused to give up. Thank you so much!
1163781
You twist it counter-clockwise and pull, but as I recall I had to bang it on the floor a few times the first time I extended it. If that doesn't work, I would contact the manufacturer. Good luck.
1295454
I didn't assemble it. My handyman did. I think he had to "rig it" with a part from the being replaced because it didn't hang the way we wanted it to - I have sloped ceilings. Didn't the assembly directions come with it? If not contact the company. They should be able to email them to you.
2063620
I think they need to include instructions. Agree that you can't push the thing up from the bottom. I just use the top and push hard. In the old days you used to be able to push up from the bottom. That seems to work.