Does anyone know how to re attach the foam earpiece to the right side of these headphones? All is intact, but it's been pulled off.
170368
On both sides, turn the covers so that the pegs fit into the holes, turn counterclockwise until it's straight with the ear piece and it will walk into place?
170369
The same thing happened to my headphones. They are obviously defective items The price was too good to be true
170370
If its just the foam cover, turn the ear side of the right headphone 1/8" to the right (the opposite of how you installed the batteries on the left side), this should remove the ear piece cover, you can then stretch the foam cover back over and reinstall the entire ear piece cover. Hope this helps.
235703
I just lined up the 2 prongs on the back with the slots on the pro+, inserted the ear piece and rotated it to the right to lock it into place. If that doesn't work, then you may have the wrong ones.
1907115
Same thing happened with ours, and the plastic started to crack and fall apart. We do not know of any replacements and ordered new headphones.
597716
you hit the nail right on the head. Ear piece is still a BIG problem. I am on my 2nd one (ear piece) and it's starting to give me a problem. Wish they could make a stronger one.
890939
You remove the part that has the sharp pointed peg that held the OEM foam ear piecies. You can see the joint just below (maybe about 1/4") where the peg/foam earpiece is. Just grab it with your finger/finger nails and pull it off. The silicon ear pieces will then just slip right on to the remaining tube left. The silicon ear piece will last a very long time. Easily removed and cleaned. And oh so much more comfortable! A must have!
927993
You probably have to use the other end of the cable. Don't know why they did it but that's what I found. Works fine that way. The headphones are great.
1153932
hey there! ya, i was about to write a follow up. i got an insanely nice woman on the phone at AT support (found the # on the website) and she sent me a replacement cable for free. kind of amazing really. i would expect to pay at least the shipping if it hapens again. it kind of feels like i got another Xmas present because i wouldve had to buy a new set of headphones if i hadnt found a replacement cable. AT has won itself a loyal customer.
1996639
Sorry...I've never had a problem with my headset. Maybe gently tapping at the top to release it or try to use some tweezers. Wish I had a better answer. Best wishes.
1725890
dear lyn: just put a pice of tape over cover & side not on foam part of headphones. it works fine like this so when i get new battery for it i will do the same again. this should work.. thanks
444709
I'm sorry don't like those people. But you could call them and see if they will resolve it, they don't want to hear about the broken ones but if you get one of the nicer people they might help you with the price. I'm through with tv ears I sent the broken ones and they replaced them for $80+. They don't care that they break !
721266
Have not had that situation come up. I guess I would give them over the ear headphones and adjust the volume correctly.
1907114
Call Kensington, but I believe getting a new pair will cost you about the same as getting new foam. In my case, the plastic fell apart, and the foam in the center is gone. But the sound is as good as ever. I keep using them at home.
331190
I think it is broken. Mine works on both sides. BUT this is my second set of these headphones, the first pair broke in exactly the way you are describing - left ear piece stopped working. It must be an issue with this model. I had the old ones for years though before that happened.
783376
Could be a loose connection on solder inside. Try charging with the ears retracted in different positions. I would say not permanently fixable b
506221
Dear back of player challenged,I had the same problem with mine. I handed it to my boyfriend and he got it off in less than 2 seconds. Here is how you do it. Hold the player in your right hand with your thumb running along the length of the back of the player, use your left hand to pinch the sides of the player near the headphone port for support. Press down slightly and slide your thumb toward the USB port. I promise it will come off. Now that I can do it, it is cool and I have taken it off about 10 times for the heck of it. Good luck!Tiff
1663867
I have no idea. I haven't checked into the aspect of replacement parts. My husband has had no problem with the ear pieces, thus far. I'm sorry I could not be of any help to you.
327840
I was wondering the same thing! I had a puppy chew one ear pad but the headphones are not damaged! So, instead of spending money on a new pair of headphones, I'd like to buy replacement pads!!