Bought this for my elderly father in February 2014 - less than a month ago. After replacing the battery, it doesn't work. What are my options? How do I return &amp; what about shipping costs?
145806
I have an old Panasonic nasal hair trimmer that is made of all black plastic and lightweight. A lot of times it needs to be banged against the heel of my hand to get it going. I gotta really take care of this cosmetic tool. They don't make this lightweight one any more.
886325
Ensure the batteries you tried are new, try resetting the unit. If that still doesn't work send it back for a new one. We have had our for 5 years, I believe we did have to send it back for a new one and have had no problems since!!
2195011
Is it possible the battery is not charged? The instructions suggest it is necessaryto discharge fully then recharge. It may be it came discharged, and must be on charge to be recognized, I bought an inexpensive battery and it lasted aboutthree days, then began indicating it should be replaced. The only other possibilitywould be an incorrect battery?Best regards,Sammy
191514
Yes, I had that problem, even replaced the battery, but coulsn't get it to work. Bought a new one.
1979994
The first one I purchased was brand new and it worked great for about five years. When the battery wouldn't charge anymore I bought a new charger which didn't work either. I then bought a complete used system and it has never worked. Might be worth a try if you buy brand new. I didn't. Hope this helps.
66547
Take out the battery and reinsert. If it still won't work use a fresh recharged one. If it still doesn't work you need to call them and probably need to have it repaired.
208806
I have the exact same problem. I have not purchased a new battery yet but in my case I am 99% sure I must have received a defective battery with the purchase of the radio. But I don't currently need it as a mobile radio.
1245690
I'd check the numbers on the battery and see if any Ebay seller might have replacements. Or check on the net for phone batteries. Call ATT (it's their phone) and have them order the batteries.
1837714
you need to contact the seller requesting a copy of the warranty if you purchased the battery from the seller. otherwise you need to contact the manufacture directly. Explain the problem to the manufacture. Most likely they will try to work out something with you.
657313
I would suggest contacting the seller. Sounds like it might be a bum battery.
708622
Well unless you can open it and try to buy a battery for it there is nothing else you can do for it. Read the Returns listed for the company and for Amazon opening it may void any chances for any replacements or refunds!
925733
My battery did not charge properly from the beginning, but failed to contact company before warranty expired, which was my error. They sent a link for a replacement battery but the cost with shipping is over half the price of the unit. Since the unit did not charge ever charge properly, I am hesitant to throw good money after bad, with the "hope" that the battery is the only problem. The other brand I purchased at the time worked beautifully from the start and is still going strong. If anyone has a link for a replacement battery with reasonable shipping charges, I would be interested. Otherwise, will toss this and buy another brand that works from the start and continues working. Thank you. My battery did not charge properly from the beginning, but failed to contact company before warranty expired, which was my error. They sent a link for a replacement battery but the cost with shipping is over half the price of the unit. Since the unit did not charge ever charge properly, I am hesitant to throw good money after bad, with the "hope" that the battery is the only problem. The other brand I purchased at the time worked beautifully from the start and is still going strong. If anyone has a link for a replacement battery with reasonable shipping charges, I would be... » Read More My battery did not charge properly from the beginning, but failed to contact company before warranty expired, which was my error. They sent a link for a replacement battery but the cost with shipping is over half the price of the unit. Since the unit did not charge ever charge properly, I am hesitant to throw good money after bad, with the "hope" that the battery is the only problem. The other brand I purchased at the time worked beautifully from the start and is still going strong. If anyone has a link for a replacement battery with reasonable shipping charges, I would be interested. Otherwise, will toss this and buy another brand that works from the start and continues working. Thank you. « Show Less
1637764
If charging circuit is non-operational, the old battery may be OK. try returning the battery and request replacement. if charging problem still exists, the charging circuit may be the culprit.
1512163
I suspect that the battery could be an issue. If the new batter does not cure the problem, make sure the new battery is full of power. If it is, you might consider securing a replacement unit. Especially if you are still under warranty. Hope this helps.
1699343
Try removing battery and replacing it. If still no charge, yes, replacing the battery was worth it for us after several years of hard use.
291976
The same thing happed to me. I replace the batter (which wasn't cheap) and it worked for about a week then died. Not sure that it can be replaced.
1034176
I called them as my unit is also 2 years old and the parent unit spontaneously turn off. I have to keep not plugged in all the time. They referred me to philipsparts.com where I can buy a new battery for 28$ I live in canada so that's over 30$ plus the shipping to canada and duties. Wonderful.