Is there a way to reset the unit after it shuts off due to cold weather? Or do I need to call for service?
141758
I am not sure I understand the question.. The unit will not shut down when running it generates enough heat to melt snow and ice around it and can operate at artic levels. The unit runs exercise mode every week for 12 min this keeps it lubricant flowing and the battery ready when you really need it. I hope that answers your question.
1292758
Yep, I've had mine running all winter long. The unit itself doesn't get hot and once the room reaches the desired temp (set by you) it goes into power save mode.
1912636
I would definitely think the unit is defective. I mistakenly left the battery in over the brutal winter and the unit still worked fine. I did change battery out as always
1275617
i installed unit, and after 8 months it froze up.../dont know what to do now....warrant.??? not sure any clue aaaaa/
1953784
Check your battery. It has one for backup. Always use alkaline batteries. Not regular, heavy duty or rechargeable. Always alkaline and plug your unit in an outlet as near to your cold air return as possible. Close to where your air filter is.
633682
Yes, you can. There are instructions with the device that will make it very easy to call it and check on the settings. You will need a landline phone to set up the freeze alarm. I set mine so that I call home, let the phone ring three times, then hang up. I then call again and the freeze alarm will answer after two rings to give me the status of my home temperature and the strength of the battery backup. The device is very reliable in my experience. It has saved me from freeze damage at least once a year. It calls me and alerts me to cold temperature in the house(the pilot light on the boiler had gone out) and then it called a neighbor, who was able to restart the boiler and keep things safe.
584409
What I would try is an AC Power Cycle first. 1. Shut off the unit with power switch 2. Unplug the unit 3. Turn unit back on (yes with no power) 4. Hold reset button down for 30 seconds or so to completely drain all power 5. Turn off power 6. Plug unit back in and try to turn unit on and see if that resets it. Many times with any electronics an AC Power Cycle like this can resolve many issues.I do agree they should have a downloadable copy of the manual though.
179479
Yes, the home owner can reset the unit. I have had to reset mine. You just have to make sure the sensor is dry and then press the button on the wall unit. The sensor does not need to be replaced if the unit is activated. The sensor needs to be removed from the paper sleeve and dried off. I used a paper towel. The paper sleeve then needs to dry out before it can be used again. Once everything is dry, the sensor can be placed back into its location.
1643837
The unit is definitely affected by cold weather. Since the switch stopped working on our first unit we've always been sure to bring the units inside when the weather gets to freezing.
675469
Hi Carol: I would say that you would have to turn the heater back on but I'm not sure because I have not been in a power outage since I have owned it. Sorry I couldn't be of more help.
355832
Not sure and there's nothing in the manual addressing temperature ranges for use. My guess, since this unit operates from a battery, it may not perform as well in very cold temperatures. I would also be concerned about frost jamming the mechanism. There's a technical support number you can call, 800-222-1055. Good luck.
803747
There's a small reset button in the back of the unit that you can press to restart the unit & if that doesn't work, it may have a blown fuse...
1160897
Do a little experimenting before you blame the heater. Submerge the heater in a bowl of ice water and plug the heater into an indoor GFI socket near the kitchen sink to see if it really is the heater or the socket. In my case, it turned out that the outdoor GFI plug was not completely resetting when I pushed the reset. Plug in a lamp when resetting the GFI until you know the socket is live. Toggle the reset button a few times, then try your heater. If it trips the GFI, you should be able to hear a distinct click. Personally, I have not had a good experience trying to contact the manufacturer. Good luck.
428889
Hey there, I left mine plugged in this winter and it completely drained it and it wouldn't hold a charge. The note on the charger clearly says not to keep it plugged in at cold temperatures. So totally my fault. I went to Batteries Express and had it replaced(well there are actually two inside of it), just shy of 120 bucks, but cheaper than buying a whole new unit.
426651
The user manual can be found on their website: RESET INSTRUCTIONS: If the unit shuts down: 1. Unplug unit, wait 5-10 minutes. 2. Plug in and turn ON. If you have a problem that can not be resolved by the steps listed above, contact Technical Assistance at 1-800-233-0268, Monday through Friday, between the hours of 8am and 5pm Eastern.
2267753
Miss Gosset; The company advises you not to open the heating unit but if you call them they will tell you how to take care of the problem. I still had the warrentee on mine & they sent me a whole new unit. They will probably let you purchase a new electrical unit if you don't have an effective warrentee now. Just give them a call & they can direct you. Hope this helps. Joanna
766160
You can adjust defrost duration + interval on the device. (Maybe a screwdriver is required... Very easy to do)