I don't need to input my combination to open the safe, because it won't close, the standard key has been openeing and closing the safe, can you help?
136626
Put in a fake combination after you close and lock it. I really never had the problem you're having, but tricking it with a fake combo is the only way I can think to arm it. Then it seems you'd need to put in the correct combo to open it. Good luck. If that doesn't work, contact the manufacturer about a fix or replace ment.
136627
you can easily program it 4 digits and press the red botton but you need to have new batteries
136628
When any battery powered device does not work properly, try replacing the batteries with new ones and be sure to insert them correctly. I am very dissatisfied with this safe. I previously gave this a ONE STAR (do not buy) and said "As others have stated, the lock cylinder is junk. The key is stuck, the lock will not turn, and the key can not be removed. The only positive is that it happened in the open position."
136629
The safe should still lock as long as you turn the standard key counterclockwise. If I the safe door is out of adjustment the lock will not engage. Try wiggling the safe door while turning either key counterclockwise to be sure to engage the lock. Also ensure the lock works by opening the safe door then turn the key counterclockwise, then turn the key clockwise again to ensure the lock is staying locked
136630
I have had the safe for a few years now and have not had difficulty with it. Make sure that the key is in and able to turn. If not, try re-entering the combo then the key should turn. Just a thought, have you changed the batteries for the combination key pad?
1452213
Wish I could help Mandy, but I had the same question. I didn't need it and my key works fine. David
627270
Should the battery run out of power, you will need to use the key, which is the secondary unlocking device. The safe will remain "closed/locked" until you open with the key and replace the battery which is only accessible internally. I sure hope this helps.
1833032
I didn't receive a key of any kind, however you can register the combination to the safe on a secure website. This will allow you to access the combination in case you forget or lose the combination.
2071380
only solution that I know, is to find a key that will fit and try to jimmy it open, then replace the lock; or call a lock smith and have them pick it, and replace it after you have had it open.
1998634
If you had set a new combination open it by dialing the new combination. If you have not set a new combination then open it with the release button. Good luck.
858011
I did something similar, but to make sure I just ordered the two lock with the same key mold. Also you may contact the seller and he can help you get the same item to open with the same key. Additional keys can be obtained at a local locksmith or key duplicate center.Hope this can help you.
1189915
I don't know either. I tried to keep it open by placing a straight pin in the opening but now I can't get that out either. It is a problem.
416557
Gently pry open the plastic "Stack-On" logo plate to expose the key override. Open the safe and remove the key. Once opened, there's a red button on the right side; press and hold for about 2-3 seconds. The far right AMBER light will stay on. Enter your new combination, at least 3 digits long, then press "#" sign. Wait for it to accept the new code (all lights off). With the safe door still open, try out the new code to confirm it works. If not, check the freshness of the batteries and then try again. Hope this helps!
1049291
If the combination is not opening the lock and you are sure you have correctly dialed the combination and it still doesn't work, I would call the customer assistance number for help.
1845694
You have to take the face of the combination plate with a Phillips screwdriver. This exposes the key lock. This is really simple. Try again.
1031689
I have been using only the key to lock the safe but from what I see, you can use either/or to lock it.
1623015
sorry took so long. not sure what happens, batteries haven't died yet but I believe it stays locked. You get 2 keys to manually open safe if batteries die or code is forgotten.
875058
Unfortunately the model that I bought locks and I need to leave the key in so it can be opened without punching in the code. I believe that there is another model which doesn't lock automatically that I wish that I've bought.
411680
generally the factory sets a code of "1,2,3,4,B as a fctory code. once you get it open. you can then set your own code to reopen the safe.
10827
You need to enter code again and push down on release button (as you did to open door) and close it let go and it will lock, it is a safety feature so you remember to lock it back up.
2127977
you need either a fingerprint or combination code to open it. the physical key is used to completely lock the safe, so neither of those 2 methods can be used, but it cannot be used by itself to open the safe