My wand forked fine for a few weeks but is now staying on, regardless of whether the triggers are operated or not. Do you have a cure?
170559
No, I don't. I haven't had that problem but I'm not all that impressed with this device anyway. The trigger is not terribly comfortable and the trigger lock won't keep the flow at maximum.
1115555
I had the same problem until my husband attached the wand unit for me. I was being too gentle and it wasn't making a good connection. He used more force and it began working much better. I do not have this vacumn anymore, however, because of other design flaws it has.
1869033
On my sweeper the wand has suction all the time. I didn't do anything to turn it on. Sounds like something is wrong with it so call Dyson.
729027
It depends on why it stopped working. Is the wand plugged up with dried milk? Did you check the wand orifice opening... use a needle to poke into the opening. Did you rinse the wand end, after use, by dipping it into a cup of clean water? Did you leave the steam valve knob in the open position so rinse water in the wand can drain?
1895384
If you forget to turn the self-propel handle switch off when you are just pushing it around and using the hand wand it will startle you when it activates sometimes. I've had this happen a few times when I was standing there with the weight of my hand on the handle and the wand in the other and it jumped forward spinning on the hard tile floor. Having the deactivation switch is great so the self-propel mode isn't making the vacuum drive over your foot and act all crazy when you are hand vacuuming with the wand and the attachments.
428780
have you tried pushing a sewing needle to through the hole in the wand to see if that will unclog it. Sometimes the wand can get clogged with milk remaining within it. Try this before writing this I checked mine and used a medium sized safety pin....I pushed the needle part into the exit part of the wand and it clears out any residue.
1121876
I don't know what's going on with your wand, but I've had mine for a month and use it maybe two times a week for about 10 minutes, and the last two times I used it, it rattles loudly like there are loose parts.
2263504
I had the same problem, had to call the company to figure it out. Press the right "trigger" and it should activate it. Press again to turn it off
1824936
Depends on which part broke, the tip or the wand. Do you have another tip that you can use to see if that one works? (My setup came with multiple tips.) If it works, then the wand is fine and you need a new tip. Most likely, the little clip at the bottom of the tip (that connects to the wand) is broken. If a different tip does not work, then the wand may be broken. Are you still under warranty? If so, Waterpik will replace the wand or the unit if it is faulty. You'll have to contact them to see.
266084
Thanks for the info! I opened up the housing and found that the plastic pin that forms a 'pivot' for the orange handle was partially broken. No hope of repair without buying new parts. So (like you), I rigged the switch to be permanently on! Still have all my fingers & toes after one mow.
957878
Hi Diamond Girl, Try lubricating the front wheel with some WD40. Maybe the front wheel is sticking a bit and not responding to the handle! Good luck, Alison.
1382683
Our up/down lever stopped working after about four days too. I took the machine apart and couldn't find anything wrong with it and put it back together. We tried it one more time before boxing it back up to be returned and it worked (And has continued to work ever since). I have no idea what I did to make it work but my best guess is there was a loose wire that shifted back onto place. Sorry, good luck.
2230026
Try holding the silver part whilst engaging the trigger -- either forward or reverse. Hope it works. Rob
1351043
Not sure whether they have different kinds of wands. On mine, I just pull, there is no screw thread or snap on /click on mechanism.
380646
I would return it for a replacement if you have any concerns with the product. Mine was stuck for a moment at the "zero" mark, but using it for a while eventually got it to "unstick". I don't think my situation was the same as yours though, because I think my issue was simply the needle just not responding. I have heard of the needle getting stuck. Google a solution, or return for a replacement. Hope that helps.
1666337
No, that has not happened to me one time in the years I've been using it. You may have a defective wand that needs replacing. Ypu have to replace then about every 6 to 9 months.
2250914
it has a locking hand squeeze trigger, which is the protrusion you see on the handle... that allows you to adjust the spray or lock it full on...if you release it, the flow from the wand stops