The door doesn't shut after running it for any length of time. I am thinking of sending it back... Any suggestions out there?
152851
I return mine because it was not working properly, when it was running it used to stop by itself after three minutes of working, then power come back after 7 minutes again
152852
i ordered one;worked about a week;sent it back;the new one the sent worked 4 or5 days. got stuck with it
152853
I have not had any problem with mine. Wish I could help you, my sister also has one in black and she had not had any problem with hers either.good luck to you.
1458680
I think you need to reset the device and let it re-adjust itself to the door weight - it does it on the first few opening-closing sequences. I do not remember from top of my head how to do it, but it is in the manual.
1729695
Hard to say without seeing it. Double check your wiring and your settings. It could be a loose wire, for example, or maybe the sensitivity is turned up too high. I set up the sensitivity on mine to come on right as you walk through the door. Also, if you have the time turned all the way down (test position), it will stay on for like 30 seconds and then shut off. That's the shortest setting. If it's coming on and off in shorter intervals than that, there is likely an issue with how it was connected.
34858
If the sensor is lighting up red but the door isn't opening or shutting, try cleaning off the sensor and make sure the lid is sitting on the bottom of the can tightly and correctly. If that doesn't work the lid is defective.
496486
I would send it back and get a replacement. I've had mine for over 7-8 years and no issues.
148828
We have the same problem. I have tried and tried to tighten the gate multiple times. All 4 sides are as tight as they will turn and still the gate does not latch. If you absolutely cAnt get it to work, I would return it. My husband threw away the box and so we couldn't.
1582841
I think return it. I have had mine along time and it has thankfully never had such or any problems. I can't helpSorry
501952
You probably already fixed this, but I ran into the same problem last night. The cause? The door on the battery compartment was not closed completely. It *looked* closed, but it wasn't. I opened the door to check the batteries and when I closed the door I saw a tiny little gap. Pushing down on the door caused it to click into place and everything worked.
236900
Sounds like on\off switch is defective. Try using some canned air around edges of switch. May have a grain of sand holding it open. Just a thought. Jim
1435681
Remove the unit and send it back for a refund. NO FAULT WITH BATTERIES OR ANYTHING SHOULD OPEN THE DOOR! This is what happened to me following two months of normal operations. I returned it easily, and talked to them a couple of times They were quite responsive. I believe that there is a major fault in the unit. I was never told if they found the cause of my unit malfunctioning. I wouldn't trust having it on my garage door unless they guaranteed that they found a problem and that the problem was corrected. My comment concerning the malfunction appears to have been removed from this site. Remove the unit and send it back for a refund. NO FAULT WITH BATTERIES OR ANYTHING SHOULD OPEN THE DOOR! This is what happened to me following two months of normal operations. I returned it easily, and talked to them a couple of times They were quite responsive. I believe that there is a major fault in the unit. I was never told if they found the cause of my unit malfunctioning. I wouldn't trust having it on my garage door unless they guaranteed that they found a problem and that the problem was corrected. My comment concerning the malfunction appears to have been removed from this site.
718181
Check with runtastic about that. Ihaven't haven't encountered that problem. also try having it repaired at an electrical store.
904586
happened to me too...i contacted the seller and they told me that it usually shuts down if it over-heats and should work after some time...but that never happened to mine so i returned it and got a refund...
389147
Have you charged the battery & checked to make sure nothing is impeding the door movement. We had issues & we charged the unit & it was fixed.
1823938
Hello, I haven't experienced this issue, the only time the door relocks is when I close the door. It sounds like you may have a defective door lock.
997033
If you haven't tried already, you need to turn the handle while you close the door. The bolts are supposed to go in. Have you set the new code? Perhaps there is a battery issue?
1582840
I think return it. I have had mine along time and it has thankfully never had such or any problems. I can't help Sorry
146938
no that hasn't happened to me. Mine has a bit of trouble actually getting closed as it is so tight. We just shut it until it stops then push the buttons to close it the rest of the way. Otherwise we slam it shut and then it shuts just fine. We love the gate especially the fact that we can take it off and leave the brackets when we want to.