I just bought this item and it's missing the wide base. It only comes with the narrower version? How do you get it to look like the pictures?
134862
That's how mine came too. Not like the picture, much smaller and base is only the dark grey narrow center.
134863
I just now realized that the base either attaches horizontally or vertically. Horizontal makes it lower and vertical makes it taller. The doors can be placed either way
134864
I had the same issue. They sold me the smaller version for the same price as the big one. My feelings are they are fraud in by advertising the big one. Amazon reimbursed me $20, because I ddidn't want my sweet daughters to have to package them back up and ship them back. I believe the seller is at fault.
2247839
open the round cap on the bottom....it's hard so use a screw driver or something else.....fill with water or sand (i used water,cheaper and equally efffective)...put cap back on.....also its heavy so have the base close to wherever it's going to be...good luck
2264220
I would contact the seller directly. He may even be able to customize it if now. Good luck - I love mine!
780133
My husband says there are some slots in the base that you need to line up to get it started right. Then you can screw it on more easily. Hope this will help you.
1504131
On the one I have, the saucer part just slides into the base. There wasn't any other part included. Is there anything lodged in either part? Also, make sure you push it in all the way. Other than that, it's hard to say without a photo.
1641731
The one I bought looks like the picture-it's flat. That doesn't mean they will sell you the same thing since it's been a long time since I bought mine. Need to ask the seller.
883435
It does come with a base. I ordered it last year and sent it back. I did not like quality of it.
788009
I am not sure which this questions pertain to, I did order a base and it didn't fit but I ended up sending my old one to the vendor and they repaired it for $25 and it is still working. They did a great job. I believe I dealt with Crista.
556833
I just added a picture. Hope this helps! :) http://www.amazon.com/gp/customer-media/permalink/mo3B3XQQHAPKLQ2/B002Y04TK6/ref=cm_ciu_images_pl_link
37624
I bought the same thing. I had same problem. It never regained it's shape. I returned it and purchased it locally where it wasn't wrapped so tightly for shipping that it couldn't regain it's shape. It was an enormous pain to have to do a that but amazon did the right thing and took it back. Wish I had better news but that product should not be sold on line if they can't ship it appropriately.
1234185
I removed the 6 little "teeth" on the base and that permitted the base to sit flat under the screen unit. The teeth are apparently meant to straddle the plastic "wings" on the screen unit, but are really not able to do that. I feel sorry for any non-handy buyer of this unit.
661227
Did the suction cups come flat? I would send it back. I would imagine you could probably find them at any crafting store like Hobby Lobby, or michael's or something of that nature. Maybe try Home Depot.
2156503
I never have but mine is in a space that I never had to think about that. You might need to figure something out to make the base more visible for you. Maybe you could post a picture of where you have this, so people could help you with some ideas?
743510
I tried looking up your model ottlite. I think the bases are different. Also this lite has a rounded end and from the pics it looks like yours does. Ot
829033
I don't know. It was too big for my base. The seller would not refund my money. So I would look at another company to purchase from. This company will say it was used and not refund your money if you try to test for that issue. I never used mine so I could'nt tell you.
70114
It never occured to me, but mine too is not like the images on amazon. I am very happy with mine and recommend it but it does not match the images.
1916401
I have the same problem. The way they shipped it (folded), you can't make it lie flat. It is a piece of crap. I'm going to send mine back.