What should I do if when I opened the package, one of the inner screen of the softbox is missing?
154378
Looks like its fulfilled by amazon, so just report it as having a missing part
154379
If its for the hair boom, there's not supposed to be one. If its for either of the other two, call amazon to ask if a replacement should come from them or ephoto.
154380
u don't really need the inner diffusion screen. I removed both of mine, on my lights. it blocks light. I've found just using the outter diffusion screen panel is plenty to diffuse the light(reducing harsh light) & provides more light to the subject. don't think it'd be worth it to return the whole kit. these r great video lights.
154381
If you purchased it anywhere other than amazon (meaning direct from them vs. a vendor on Amazon. Then You may have to return the whole set - otherwise amazon may just send you the kissing part.
1252746
I have the same issue, any help would be appreciated! Its annoying when looking up to see one crystal ball missing...
1086554
Mine doesn't open either. Very frustrating. I think a lot of people have the same issue. Hopefully they will sort out their packaging.
918407
The package I ordered was all in tact. Maybe try contacting the seller for a replacement?
1903364
It came in a box and I still have it. I am going to contact the company directly to see if they will replace it.
1296544
Go to the tropics website and download the hot fix to repair the box install
415625
The package do not contain any tools. You need to use your own tools. Any laptop tool will do the job.
853455
If its missing u need to contact the customer care number from the manufacturer. That set is always missing pieces.
890579
i feel your digitizer must have gotten scratched during repair. i'm sorry to say, you might need to get a full replacement ie digitizer and LCD
1788812
The usb connector should have been in the bottom of the shipping box. It threw me off, too. If not, look for a miniUSB to USB cable.
2194880
Please explain. How do I install on a new card and then reinstall if I can't see anything on the screen?
1112480
You should contact the manufacturer. There should have been information included in the packaging because the manufacturer doesn't want you to return the whole desk, due to one broken or missing piece. I didn't realize this when my first desk arrived with both glass panels broken, and I shipped the whole thing back. Hopefully, they will replace the broken piece free of charge, but I would take action sooner, rather than later.
2212055
Ya that's the screen. One thing to note, when you get it, the cable on your laptop that connects to the screen may not reach the port on the screen when you go to put everything back together. There should be an extension cable that comes with this package, just plug in the laptop cable into the back of the extension cable. Also, you should definitely tape them together with some electrical tape because I've had issues with the cable becoming loose and my screen getting all out of whack. So just be aware of that, if your new screen isn't working properly make sure the cables are all properly connected before returning it. Ya that's the screen. One thing to note, when you get it, the cable on your laptop that connects to the screen may not reach the port on the screen when you go to put everything back together. There should be an extension cable that comes with this package, just plug in the laptop cable into the back of the extension cable. Also, you should definitely tape them together with some electrical tape because I've had issues with the cable becoming loose and my screen getting all out of whack. So just be aware of that, if your new screen isn't working properly make sure the cables are all... » Read More Ya that's the screen. One thing to note, when you get it, the cable on your laptop that connects to the screen may not reach the port on the screen when you go to put everything back together. There should be an extension cable that comes with this package, just plug in the laptop cable into the back of the extension cable. Also, you should definitely tape them together with some electrical tape because I've had issues with the cable becoming loose and my screen getting all out of whack. So just be aware of that, if your new screen isn't working properly make sure the cables are all properly connected before returning it. « Show Less
669212
Check to see if you placed all the components back in their rightful places, and ensure that the screen contact is fully inserted into its slot. If that still does not work, then you either have the wrong screen, or a bad one.
409167
Don't know what to do if the box is broken, other than just use it broken. No one should be able to see it. If the box is broken so much that the battery portion is damaged and unusable, you may as well get a new one.
2017077
Mine was all together in one box. Sounds like yours should be returned for a new one.
481465
Same think happened to me. The problem is the top is not affixed and for some reason the stuff you need is missing. Contact customer service and they will send you a new . It seems this a ongoing problem.