I recieved the scanner used it 3 times worked fine. Will not power up now. 50days old. How can I get this warranty fixed?
150321
No help from us but we experienced the same thing. It worked once for us & then no more. I have emailed videos to them and now haven't heard anything back. We would like to find out how we can get our money back.
150322
contact seller...use amazon return policy....make sure your obd 2 connector is supplying power to scan tool...try another tool to see if it powers up or simply plug into another car to verify...
150323
The scanner has the ability to be powered in more ways than one. I can only assume at the moment that you rely on the power directly from the connection to the car via the cable and plug in adapter. Have you tried to power it using the Power Adapter supplied with the scanner? Give it a try if you have not already. Obviously, if it still does not work you will need to contact the supplier and return it for an exchange.
2016625
this was asked in the wrong area, instead, click on the seller's name and ask them directly. more than likely they would send you a box to return yours and at the same time send a replacement or they may direct you to the manufacturer's website for them to honor the warranty and then they would likely send you a label that you'd put in a bubble envelope and return to them and they may also go ahead and send out a new one to you. I, myself, have gone through 3 but I think it has more to do with a failing laptop than the power supply and battery. Best of luck.
964384
I had the same problem. They said go into REG EDIT and delete anything in the registry to do with Neat. That worked as far as installing the program so I could open it on my screen. But the scanner itself hasn't worked yet. It's telling me no drivers loaded. That's where I am right now. I've been messing with this for almost a week now! I really wanted this...was all excited to ditch tons of paper. Now I'm pretty much ready to give up and return it.
869392
It wasn't noted when I bought it, but found out AFTER I got it that it was a refurbished unit. That thing was a piece of crap that was pretty much DOA and wouldn't even power up after a couple days. Good Luck!
597172
I turned off mine to go on vacation, then when I returned it didn't want to come back on. It finally did but stopped half-way through some paper. Its not all that old, either. I'm cleaning it out now to see if that makes a difference, but if there are any suggestions I'd like to hear them. I'd really like a manual but can't find mine so its either misplaced or I never had one.
1518459
This scanner is a piece of junk. Mine will not program properly. I have had 2 or 3 other brands of scanners and had no problem!
342553
Is it new out of the box & not working or just stopped working? did something happen to your power cord? did you go online & try to reboot it? otherwise, I'd call XM & see what they have to say
1340420
If you didn't purchase an additional warranty from the seller you're going to have to contact the manufacturer directly and that maybe tough as the product is discontinued. But is goggle their contact info and try anyway. And you'll need your receipt.
433344
Don't have an answer for you, just think its interesting. We have really liked our system and bought it just over 2 years ago but it decided to just stop working all together today, no power at all. and it has been working great just today even. this is one of those times I wish I had bought the extended warranty, funny how the one you don't get it for is the one that quits working. Oh well. If anyone knows a fix let me know please. already checked all the connections and like I said was working fine earlier in day.
1083092
unplug, replug, make sure the power cord has a good connection...try a different outlet. If that does not fix it, I would contact your seller for warranty care.
469879
It happened to me a month after the warranty ran out. I consulted HP tech. They told me I needed a new printer and that the printer was not repairable. They offered to sell me another at a slight discount. Needless to say, I declined.
1197271
Well, I ran into the same thing, unfortunately, but from DAY ONE. Mine never worked and I could not send it back. The terrible warranty of only one month had already run out.
225068
i have had it for 2 yrs and i have had the same problem. i have used it only 2 times sell it on ebay and get you ur money back.
47230
I found the card reader usless.It worked only once in 14 trys. I sent it back and use my phone scanner. It works all the time.
258724
Before calling Boss to see if it's under warranty, I would check the plugs in the back. There should be one that is connected to the remote sensor... it could be loose or maybe came unplugged!? I've spoken (and emailed) with Boss customer service about other issues and they have been very helpful. It's a small team, so you may have to leave a message and wait for return call.
1533319
If you are worried about the warranty, then get the unit's serial number and call HP to confirm the dates. The printer that we bought had been unboxed, but appeared new in every other way and has worked without incident for years. This thing is heavy, so shipping and related damage might be a bigger issue. For what it's worth, we would not hesitate to replay the buying experience again.
83947
That never happened to me... Restart and if still there, claim your warranty