If i buy this plan, if my drive failure with any reason, do i still need to pay additional fee to ecover all your files?
145531
Data recovery is included in the cost of your Rescue & Replace Plan. Therefore, there are no additional fees to recover your files. Regards, Seagate Service Plans Customer Care
145532
I checked the information I was given and there are no other fees. Covered as long as it's the drive that is covered and it wasn't intentional damage.
145533
Data recovery is included in the cost of your Rescue & Replace Plan. Therefore, there are no additional fees to recover your files. Regards,Seagate Service PlansCustomer Care
1847190
It was included in the purchase price for me, so I assume yes.. :) Hope that helps.. Had mine almost a year now, and the way it works, I doubt I will need it.. Great drive.
776947
I got them together and dont remember having had to make an extra payment for the software, so i guess the short answer is no but in the other hand is not bad news because it comes included, meaning there is no extra charge. best.
1497948
Unsure, but be advised that while this drive in eco friendly it pays the price in speed, this is a very slow drive. I use it for gentle backups, nothing serious or fast.
629559
I just had a Western Digital 2TB My Book fail miserably (miserably!!! Dead!) after two months. I've never had any other drive fail (and I've used much smaller capacity WD external drives w/out issue in the past). But i'm now a Seagate (1TB Freeagent) user because I won't trust the larger WD's any longer. Once bitten! ;) Since the failure, many of my colleagues have admitted the same type of failure from their WD's and are using Seagates with good results. If you search online, you'll see very mixed reviews with similar negative views of the Seagates, but I can only speak from my own very frustrating experience with my WD. I just had a Western Digital 2TB My Book fail miserably (miserably!!! Dead!) after two months. I've never had any other drive fail (and I've used much smaller capacity WD external drives w/out issue in the past). But i'm now a Seagate (1TB Freeagent) user because I won't trust the larger WD's any longer. Once bitten! ;) Since the failure, many of my colleagues have admitted the same type of failure from their WD's and are using Seagates with good results. If you search online, you'll see very mixed reviews with similar negative views of the Seagates, but I can only speak from my own very... » Read More I just had a Western Digital 2TB My Book fail miserably (miserably!!! Dead!) after two months. I've never had any other drive fail (and I've used much smaller capacity WD external drives w/out issue in the past). But i'm now a Seagate (1TB Freeagent) user because I won't trust the larger WD's any longer. Once bitten! ;) Since the failure, many of my colleagues have admitted the same type of failure from their WD's and are using Seagates with good results. If you search online, you'll see very mixed reviews with similar negative views of the Seagates, but I can only speak from my own very frustrating experience with my WD. « Show Less
1641223
I'm not sure how that is true. Warranties run from when the drive is bought - if it is new. A used one would be a different thing.
1545681
I honestly do not know if you can. I believe its a yes, But...I I have never purchased a Apple Care for my Macs or protection for my PC's. If you are handy with maintaining your computers minimal knowledge you can fix things your self. I back up my stuff on external drives regularly you cant go wrong even if a major HD failure. I use "Super Duper" when I hit other snags I google the exact symptoms and always bail my self out every time.I only hit one minor snag in a couple of years and fixed it. The money I do save I use for other cool gadgets.
700286
Sorry for not responding earlier. Yes, only 1 year. Although I have to admit that I have not used or looked at the offer too closely other than you get 65GB for 1 year free. But since you asked, I was compelled to check out pricing...as of this date, google drive offers 100 GB for ~ $24/year.
2276888
Yes, no problem. When the screen "asks" you for the location to be backed up enter that external drive letter.
951200
Personally I am not a power user & never purchase service plans. Typically I just use my purchases normally until their usefulness disappears. At that time, I pass it along to a family member or friend that can use it. This drive is so well made, unless I drop it off a building or run it over with farm equipment, it should more than cover my needs. Regards.
856453
No, it's a separate policy, which, like I did, you can get through Amazon, but it comes from them [Square Trade]. I bought one on my external 3 1/2 disk drive (as I have old ones I want to use with my PC). If you have questions, you can contact them, as I did, either by email, or phone, they were pretty helpful on mine. Thanks for asking Jen, and have a nice day/evening, depending on when you sent this, and receive this reply.
301848
I'm not really sure the correct answer to your question. I would assume if they offer the coverage at check out then yes would be the answer but to be safe try e-mailing them your question before purchasing your external drive.
1761416
If this is the case, what happens if the original drive fails? Can you just replace that drive or do you have to reinstall everything?
2072978
When I had trouble with the disk (it got damage and I lost all the info) Lacie offered no support even though it happened within the one-year guarantee. Reparing the disk costs more than the disk itself, and they don't even offer that service. On top of losing the data I had to buy a new disk, not Lacie of course.
2275056
Go to their website and download the upgrade. It will tell you there if there is a charge. Seems to me I remember there is a fee based update structure.
561086
Hi Kevin,I believe that would depend first on the type of corruption. But otherwise, I would say that my experience this device has retrieved files and folders with an almost perfect success rate, with.any failures generally coming first from improper use of the user. Depending on your knowledge level, you shouldn't encounter any major issues. Last note, if it's in your budget, I would suggest upgrading your operating system to Windows 8.1, which makes their use much easier, and for other situations you will to find software that can manage the device efficiently. Very well worth the price and my money very well spent.All the best,Bryan Hi Kevin,I believe that would depend first on the type of corruption. But otherwise, I would say that my experience this device has retrieved files and folders with an almost perfect success rate, with.any failures generally coming first from improper use of the user. Depending on your knowledge level, you shouldn't encounter any major issues. Last note, if it's in your budget, I would suggest upgrading your operating system to Windows 8.1, which makes their use much easier, and for other situations you will to find software that can manage the device efficiently. Very well worth the... » Read More Hi Kevin,I believe that would depend first on the type of corruption. But otherwise, I would say that my experience this device has retrieved files and folders with an almost perfect success rate, with.any failures generally coming first from improper use of the user. Depending on your knowledge level, you shouldn't encounter any major issues. Last note, if it's in your budget, I would suggest upgrading your operating system to Windows 8.1, which makes their use much easier, and for other situations you will to find software that can manage the device efficiently. Very well worth the price and my money very well spent.All the best,Bryan « Show Less
437834
I am not sure about the price, but I downloaded the 30 day trial version, liked it (upgrading from older version), so I simply provided payment information when requested and was given the information codes to make the files permanent. Only problem is that I do not have a backup disk, and I need to look into that so you might inquire about this before you finalize the purchase. I hope this answer helps. Dave Kerkes, Ph.D., P.E.