Why does this model (from what i've seen) experience frequent carriage jam issues?
174411
Depends on how much you print. I have seen from a prior model that the rubber rollers wear out. You can try and clean them with rubbing alcohol and a q(wait until it evaporates
174412
I was asked to respond to this question and all I can say is after 5 or 6 HP printers over the years I had to give up on HP because of a litany of problems with them .. I just gave away the 6310 and bought a Cannon and have been very happy with it ever since .. sorry
545524
this model is just buggy. I have one in our office, and I manage it (it's on my daily routine, even though it should maintain itself, it's a part-time job looking after it). It does work fine for weeks, then (for apparently no-reason) will become "unavailable" after a few minutes (even when people are printing...within 30 minutes). We've updated its firmware, and that seemed to work for a week, but the issue of it going offline always returns. not only can it not wake up from a deep sleep, it cannot stay awake longer than 15 minutes (*sometimes...which doesn't make any sense), and we're constantly having to hard-reset the printer just to keep it online. this model is just buggy. I have one in our office, and I manage it (it's on my daily routine, even though it should maintain itself, it's a part-time job looking after it). It does work fine for weeks, then (for apparently no-reason) will become "unavailable" after a few minutes (even when people are printing...within 30 minutes). We've updated its firmware, and that seemed to work for a week, but the issue of it going offline always returns. not only can it not wake up from a deep sleep, it cannot stay awake longer than 15 minutes (*sometimes...which doesn't make any... » Read More this model is just buggy. I have one in our office, and I manage it (it's on my daily routine, even though it should maintain itself, it's a part-time job looking after it). It does work fine for weeks, then (for apparently no-reason) will become "unavailable" after a few minutes (even when people are printing...within 30 minutes). We've updated its firmware, and that seemed to work for a week, but the issue of it going offline always returns. not only can it not wake up from a deep sleep, it cannot stay awake longer than 15 minutes (*sometimes...which doesn't make any sense), and we're constantly having to hard-reset the printer just to keep it online. « Show Less
1140760
I do not recommend this model because of the frequency of overheating and paper jamming.
1172101
I've had the Maestro 4040 for about a week, and I'm having a major problem with it. Right now while driving a route the unit will often go a bit wonky, as in it will stop announcing street names, or the map will show a completely different area than where I am, or the progress bar screen will freeze. The unit will then reboot itself, and after it comes back it will operate correctly until I power the unit off and then back on after a period of time.Still working with Magellan support on this one, this stuff seems to have started happening after a firmware upgrade.
500470
No, I've never had a problem with this machine (so far) Maybe it is just your machine and you should ask the mfg. to replace it? I'm sorry to hear that you are having problems.
1976805
Have had no issues like that - actually no issues at all with the unit. I'm sure you have already but I would make sure the cable didn't get off the spool, if it is bound up that could cause the problem. <edit> Appears I had the same general idea as previous poster.
1411391
Sorry, I've never had a problem with mine. I think, like Patrick suggests, if you contact the seller they might be able to work something out for you. Good luck!
1121796
Yes I had the same problems. When it runs out I will spend the extra money next time and get an original replacement cartage. I just hope it die not ruin the printer
1980140
I have had mine for several years, and no problems whatsoever. It sounds like yours is defective and you should see about having it exchanged.
1384981
The machine has never jammed for me, but I only use it occasionally. Sorry, I'm no help. Perhaps you can contact their customer relations department. Sometimes I even find information/demonstrations on Youtube. Good luck!
1328923
Sounds like it's defective. I would contact the company. Mine works pretty well, tho I haven't used one in this price range before. The attachment of the brush to the motor sometimes vibrates loose while in use. I bought a couple of extra brushes so hope the unit lasts a while. The included travel brush is less robust, but performance is ok.
865163
I just got my unit also about two weeks ago and notice a somewhat annoying creeking and clicking sound with every rotation. I have written to the sellers about this but have not received any reply. Will have to call to get an answer.
1974657
I'm getting a paper jam too -- fresh out the box.*Edit: Problem solved. I called HP and they had me reset the firmware. To reset the firmware unplug the machine. Hold down buttons # and 6. Replug in the machine while the buttons are still held down. A line should appear across the screen (for this model printer). And then it worked for me. Good luck all.
141715
Hello, Please consult your user manual first to make sure you've got everything correctly. Then, please send us an e-mail, if your problem persists. From our experience with this model since its introduction 3 years ago, the actual defect rate is very very low (well under 1% ... and probably even less). Most of the customer's "defect" claims turned out to be user errors. We are here to assist you. For us to provide faster/more efficient service, it would very much help if you consult the user manual first. Thank you. ______________________________ www.LegioAerium.com A veteran owned family business. Quality, Service & Integrity Authorized KPS and SMDV Dealer for the U.S. ______________________________
196575
I've had this printer for maybe a year, and I've only had two or three jams, usually if I've been printing a lot of graphics-heavy stuff without giving the machine a rest. It overheats and the paper seems to stick. I find if I let it cool down and pull out the offending paper wreckage, I can continue without incident. I realize this may not be really helpful to you but it's what my experience has been. I find it interesting how many totally divergent experiences people have had with this machine.
2236971
The model probably needs to be sent to ASUS to be fixed. I had the same issue when i had bought mine brand new. Even after ASUS fixed it it has always been dead slow.
1777340
hmmmm, must have gotten one where quality control was asleep at the wheel. No idea where to find another one.........maybe try and find something that will work instead? I'll check around and if I see something that may work, I'll let you know.