I just received the mouse, when connecting the USB and placing the batteries, I tried to make it work, but it won't&hellip; anything else I need to do?
137040
No, that should work. Since it didn't, perhaps double check that the batteries are in correctly & check the USB port to ensure that there isn't a different issue. Best of luck!
615940
Hi, I got the same problem as you when I first got that mouse. But I found out what happens to mine. So see if this is the same problem for yours too, if it is not then all got to said is "a return to the seller is rightful enough or you could wait for others answers. :)" Anyways let's get to the point. What happens mine is you need to put the on switch so close to the off switch just to make it to work. It seems that they make a poor job on the on switch. So, If you did this and didn't see the three second red light in the middle of the mouse, then it didn't work, but if it does work then, yes, this is how I make mine work and it still working like new even right now. :) Hi, I got the same problem as you when I first got that mouse. But I found out what happens to mine. So see if this is the same problem for yours too, if it is not then all got to said is "a return to the seller is rightful enough or you could wait for others answers. :)" Anyways let's get to the point. What happens mine is you need to put the on switch so close to the off switch just to make it to work. It seems that they make a poor job on the on switch. So, If you did this and didn't see the three second red light in the middle of the mouse, then it didn't work, but if it does... » Read More Hi, I got the same problem as you when I first got that mouse. But I found out what happens to mine. So see if this is the same problem for yours too, if it is not then all got to said is "a return to the seller is rightful enough or you could wait for others answers. :)" Anyways let's get to the point. What happens mine is you need to put the on switch so close to the off switch just to make it to work. It seems that they make a poor job on the on switch. So, If you did this and didn't see the three second red light in the middle of the mouse, then it didn't work, but if it does work then, yes, this is how I make mine work and it still working like new even right now. :) « Show Less
1271503
You need to make sure your laptop or desktop has Wi-Fi (wireless) connectivity. Also, it's od idea to buy from vendor you know and trust. I had two HP Wi-Fi mice go bad on me
563638
Everything but the mouse works. There are no instructions to how the mouse connects if you figure it out please let me know. The rest of the things work I love the multiple usb plugs and the hdmi wire I can hook it up to my t.v .
1710516
Mine didn't either...it went in the trash.... Got a Logitech touch mouse it works fine.
560788
I would recommend you getting a replacement. These are excellent mice! However, when asking for the replacement be specific about where you think the problem is. Is it the cable from the mouse or the connecter to the computer, which end seems to be the problem? Just my opinion. The more they know the easier it to maintain a quality product.
592785
Just plug in the USB dongle and make sure it has batteries, and it will work.
1290500
I am not sure if you know it came without a battery so you will need a battery for it. As soon as I inserted the battery and connected the usb connector (which is attached to the mouse) to my pc, it took about 5min to complete synchronization and begun working. For mine, I noticed the blue light after i inserted the battery as a confirmation of power. Good luck
1324760
Take the dongle out of the battery port of the mouse and plug it into USB. It should auto-connect after that.
1689269
Did you try clicking the mouse several times so it starts up? Also , when you plug in the usb part, does windows show that its installing drivers?
2153623
I agree with you about the placement of the USB ports. They get in the way when trying to use the mouse. What I did was get a wireless mouse and plug the wireless port into one of the ports on the other side of the computer and not use these ports.
1357368
Several possibilities (not an exhaustive list): Push the "connect" button on the reverse side of the keyboard / the USB port where the receiver is plugged in may not be active; try putting the receiver in another port / the perennial "try restarting the computer" / the batteries that came with the keyboard and mouse may be old; try replacing them / finally, try whether the keyboard and mouse work on some other computer
1832424
It should work right out of the box. There's an on/off switch on the bottom of the mouse for the lights but if the mouse is not working at all then you may need to return it, hopefully you can.
2149547
There is no installation. Windows 7 should automatically recognize the mouse as a generic 'HID-compliant Mouse' and use the built-in Windows mouse driver. Make sure the battery is in correctly and that the small usb radio is plugged in to a working usb port on your computer. If it doesn't work, try plugging it into a different usb port. Also, sometimes you need to press the DPI button on the mouse to activate it. Good luck!
1735612
I'd like to help very much but I'm not as computer savvy as you would hope!! However I do know this mouse is a crappy thing, it has a mind of it's own & will work if it wants to & won't!! Try another mouse to see if you get the same problem, the mouse I have also had the lights on but yet nobody was home!! Try another mouse from a friend if you don't have one & the best I can tell you is to buy another mouse that's value is $15. or more 7 it doesn't come from any part of Asia!!! Good luck & sorry you have the same bad luck I did!!!
1455316
Inside the mouse battery compartment is a small wireless receiver that needs to be plugged into the computer's USB port. They seem to have left this important info out of the instructions, but once you do that and put in the batteries, it should work fine (the mouse has an on-off switch on the bottom also).
719287
No. It is supposed to be a working mouse. If you haven't already, try turning it off and back on. Like you would reboot your own computer. If that doesn't work, tHere must be a broken wire or bad solder somewhere in the mouse wire or connections. I would call vtech customer service or Amazon for resolution. Unfortunately, my grandson loved his laptop to destruction.