Can I get a replacement holder? One of the side bars that hold the phone in place broke. I just need the phone holder not the entire unit.
143034
I would contact Wilson Electronics directly about that. They seem to be quite helpful.
143035
I needed the same thing and was not successful finding a single piece. Recommend you call the manufacturer.
143036
Wilson is now Weboost. Here is their support website: https://www.weboost.com/us/support/ You can ask them how to get replacement. They will need model number.
1936399
No, there is a specific case that is recommended for this holder. There is an insert that can be removed to allow the phone to be put in the holder with a case. Use the insert if you do not have a case on your phone.
1187346
Directly from the manufacturer if you are looking to pay for it. I received mine broken. I contacted the seller and received the replacement directly from the manufacturer (at seller's request).Good luck,
1162009
You should contact the seller/manufacturer they may be able to send you a replacement part...worth a shot!
1513024
Nope. If the unit is broken in "any way" I was told you need to replace the entire thing. They'll charge you a $40 hold for a replacement unit. When they receive your broken unit then they refund it. It. Takes. Forever!!!! I swear their customer service is run by one guy. Not kidding. If I had to repurchase...I wouldn't
195767
Hi Jon. I purchased this gadget for my daughter in law. This is her reply:i'm not sure what he's even asking but the holder extends up and out and there is a small screw (black )that you twist to fix it in place. maybe his phone is too big for it. Is it an Iphone?Diane
636893
If you ordered it through amazon, your order history might be a source for paperwork? Not sure if there's a warranty, but ours should of held up for more than a month, planning on contacting otter box directly :/ piece of junk!
1313617
You can go to the item on amazon,and contact the seller it came from on amazon to ask them if there is a replacement for this.i found that out by looking it up and finding it that way
1914405
I have the same problem as well even though my cell phone is still in very good condition externally. Wish I knew too how to bring it back into service.
2184488
If its through a carrier like t mobile or sprint u should be able to replace it or trade it in for a new phone or an updated version ... If not try amazon they usually have the phone and all the accessories
1695406
No I think that phone is slightly too big for this particular holder. Sorry.
1032507
I'm not sure what you mean. If the battery holder is defective then you can contact us at our customer service email and we'll get you a replacement.
219868
I haven't used my phone yet. Bought it as a spare because I like flip phones. I tend to think there aren't any new cases available anymore. I had a lot of trouble finding one for my former flip phone and that was ages ago. You might try an auction site like eBay.
1134126
My broke also. They gave me a customer service number to call and order a replacement for $20. However, when I call the customer service number it tells me to leave a message and I've left numerous messages over a three month timeframe and still haven't gotten a response. So in theory it is possible, but in reality it is not.
752096
Same thing happened to me. They had this plastic holder stapled on the back part of the drawer and it was loose when I got it. So hopefully you didn't throw it away. I had to screw it on myself. I sent a complaint, but never got a reply.
1329285
Contact the company and they might send a replacement. Mine was cracked when I got it. Unfortunately, I sent the whole thing back because I couldn't get a signal from anywhere past my next door neighbor and expecially not 1/2 a mile away.
1208353
I would think that verizon would take it back and offer you a replacement. Or perhaps HTC. I've had mine for about 2 years and no problems. Email customer support on the htc website and maybe attach a pic of your receipt. Maybe they will help. Must just be a dud.