if wrong size can it be returned or exchanged
140002
Absolutely. Tilley will do whatever you want to make you happy with their products. If you ever need anything adjusted in your purchase their web address and phone number are inside the product and a real human being will make sure everything is how you want it - forever, even if you're not the original purchaser.
1635837
I can't tell you what size it is because like others have stated, I never received mine either. Same familiar story. They said it was damaged in shipping and asked me if I would like a replacement or a refund. I told them that I'd like a replacement and the next day I got an email stating that I would be getting a refund. I did get my refund, but don't know what's going on with this seller. I guess they don't really want to sell their product.
533164
they sent me the wrong one too big i did not returned cause its complicated
136677
No, you can't return it unless you know how to re-vacuum pack it. It ships vacuum-packed and compressed into a small roll.
1187030
no! We found out too late. We couldn't return it. They would not let us return it. We never used it because my son's foot would not fit.
1044374
I sent the order back for a refund as the cards were not standard size cards. The size was wrong, the number was wrong. Basically they sent me the wrong thing.
1621170
Best thing you could do is buy and if it does fit I beleive you can send back as long as it isn't damaged.
1828372
I would go to your orders section on Amazon and request an exchange for the same product. Amazon has free returns and exchanges. There is a little pouch on the inside cover they usually put them there if you haven't checked.
586108
Don't know. They sent me the wrong one and then wouldn't exchange it or return it.
96457
Also keep in mind that we have an Easy Exchange program, so if the product is too large/small, it can easily be traded in for the correct size! The information is included in the package you receive! If you have questions, you can contact us directly after a quick search for our company on any popular search engine!
1736631
I was never able to use what I received. Wrong size! I do not know why they cannot standardize such items but what I received and was too lazy to return....did not work for me.
1045977
This company sent me the wrong size bed frame. So you want to double check with them before you're responsible for any return fees.
308409
Probably a small and if it does not fit they will exchange. Best to buy it a tad big because it will last and its better to grow into than out of.
1966425
Ask seller if u can return it cause it wasn't in the condition u thought it was
2101681
Hello, You would have to use UPS or Fed Ex to have the item returned. The item is about 60 pounds to send back. It depends on where you are located as well. Thanks
2073288
No it doesn't fit and it's not what I order. waiting for refund or a way to return it
2134128
Thanks for your question! Return policy can vary from seller to seller so it may depend on who you ordered from. Most of our sellers align with Amazon's return policy which allows you to return an item you are unhappy with within 30 days for a refund. You can initiate the return process at our Online Returns Center here: