Love this feeeder, but after only one season the bear did too and broke the pole. Anyone know how to get a replacement pole?
150602
They are impossible to reach. We should be able to communicate w the producers of a product. Good luck - & if you do reach the company please let me know how to do it .
150603
What we did was to take two heavy duty shepard's hooks and placed them around the feeders perches. The birds love the extra hooks as perches while they wait in line to feed at this feeder. The shepard's poles has worked for us for several years.... although we don't have bears testing them!p Good luck!
150604
What we did was to take two heavy duty shepard's hooks and placed them around the feeders perches. The birds love the extra hooks as perches while they wait in line to feed at this feeder. The shepard's poles has worked for us for several years.... although we don't have bears testing them!pGood luck!
150605
You may try calling Birds Choice, who handles this product now, at 800-817-8833. They are really great at taking care of issues like this. I hope this helps!
961727
You can order replacement poles on Amazon - just put it Pockos replacement Princess Castle Poles. They are $10.95.
916802
Don't even bother getting factory replacements. they will just break again. Go to http://tentpoletechnologies.com/ and tell them you want replacement ALUMINUM poles for a Solitaire. They will ask you to specify what year. I did this. Cost $50 but worth it since factory replacement poles are $30. The aluminum ones are very nice and come precurved.
371199
I had the same problem so my son bought stuff at Lowes I think to continue and a tool to tighten. it will loosen and sag with time. we also had to replace the lead since my dog chewed it down to the wire. it rusted and he would tangle himself all up. the new lead is longer but coiled and so far he hasn't managed to chew through it. this is a good run and much cheaper than building you own but does need a little help.
1959256
Sorry, I sent it back. The pins holding the pole attachment to the base broke first use.
1441347
We had the same problem. We just got a wooden board the same size as the seat and screwed it on. It worked find. I don't know where to buy a new on.
1735488
How are you getting BD to replace the handle for free? This is our third summer with it and the handle just broke yesterday.
994064
I think what I would do if its a simple piece u can fix yourself then do that if not then I would contact great northern n see if there is a replacement part. I don't see why they wouldn't have parts or at least direct you on what to do. I hope I helped :)
1517975
As far as I know, OXO does not sell replacement parts. However they sent me a free shelf holder that had cracked when I contact customer service at oxo.com. I do wish they sold replacement parts since the pole will likely last for years and years while the plastic parts wear out!
122081
My elephant too. I contacted the company. They said if you have the reciept, to email them and they will send you an email response with shipping address, etc. and they will send a replacement part. You likely need an entirely new base/body of the elephant. You will need to clip the wire and send it in with the reciept (less than 1yr so it is under warranty). Or, if you don't want to do all that, they told me I could return it to the store to return or exchange it. I think a trip tp the store sounds best.
1438259
Yes. Please contact us at 800-456-2129 and we'll gladly send you a replacement pole. Thank you.
266382
I just put it up about a month ago. I'm not sure but you can try to skip one pole. They just interlock so I think it might work.
2201227
I'm glad to know it's not just me. I ordered a new pole with string and.. I guess the problem is the string. I've been using the same one now for a month. I guess I just didn't expect the string to wear down that quickly and still kind of don't understand what causes it to bunch up once it gets worn down. Little bit of a mystery to this mind. Thanks for responding.
1866012
"Poof-Slinky" has a "contact us" page at their website where you can call, email, or write them. Here is there email: sales@poof-slinky.comHere is there contact page: http://poof-slinky.com/contact-us/Hopefully they can supply a replacement or a download link for one. Or maybe someone can send you one who has used up their kit? Good luck to you!
2232521
good luck cause I couldn't get replacement for mine either. I e-mailed the manufacturer and they never responded. Amazon gave me some credit and we just are making do with it since I still have most of the pieces. Looks like you can get someone to make something out of wood tho if you know a carpenter. Bad deal for these things!
539664
I'm almost positive but I am out of town. I have a 2 piece pole and was going to send this one back. I'll be happy to check and give you a definitive answer on Saturday 04/27/13. Sorry
707057
This item was a limited edition and it is difficult to find replacements. We have had luck on ebay, however the prices can be high. A better alternative is to carefully place a piece of aluminum foil (heavy duty is preferred) over the top each time that you use it. If stored in windy conditions, a rubber band can hold the foil in place. This method has had excellent results for many users and is recommended.