I've had this vacuum for barely 5 weeks and the motor is locked up. It claims to have a 3 year warranty. how do we get it replaced?
147877
I would begin by approaching the vendor (seller), Amazon themselves and then perhaps the payment method (credit card or Paypal) to see who will help. I do hope you followed instructions and emptied the canister often. I did find that my on/off switch went bad after a year or so and seemed to be the weakest link in this machine. I found a replacement at R**io S**k and it took no tools and 15 minutes to replace (take the old one with you). The local Hoover repair shop may be able to perform the work under warranty and there seems to be one in most medium sized and up towns.
147878
You have to find a local Hoover service center and then lug the thing into them. It's a giant pain. With something this size you would think they would send a technician out to you, but apparently not. Mine still has 1/3 the suction it used to have after being serviced twice, but they won't refund my money. Garbage.
446410
Ok, I THINK mine is finally fixed. I had to send it in for repairs (thank goodness they have a 5 year warranty!) The tech comments are: Found motor malfunctioning. Replaced motor. Test operation. Found problem with air flow and filters/repair/replace filter.Test and verify good air flow and suction OK. Bad motor causing damage to filter.I just got it back last night and have only used it once but the filter didn't pop off!
444079
I had the same thing happen a year ago, the beater bar stopped working. I called the customer service number and they said to push down the reset button, which I did several times. Then they said to take it to Sears for repair. When I took it in, the lady working tried to sell me a refurbished model, saying it was cheaper than having mine worked on. I decided to try a couple of vacuum repair places in our area. Both said they would not work on that model, although one of the stores had a refurbished one. I bought the cheapest vacuum that WalMart sells while I decided what to do about my expensive, Consumer Report-recommended Kenmore vacuum. I'm still using the WalMart one!!
1175906
Not sure about the warranty, but ours lasted for three years before the battery stopped recharging. Your mileage may vary depending on how often you use the vacuum, how many recharge cycles you put the battery through, etc..
428427
I was able to replace mine, bought a new motor. Surprised our only lasts two years. I own a restaurant and use it almost 3x a week and replaced it only after 5 years.
366444
It seems to work pretty well. I love this vacuum but i've already had trouble with it and is now being repaired. I bought it in April... It does have a good warranty and i expect it will be repaired and will work great!
2188908
We just received our vacuum today. The description says there is a 5 year warranty but the owners guide that came with it says 2 year warranty. I am going to try find out why the difference.
1152825
Got this directly from Dyson:"All of our upright and canister style machines carry a 5 year manufacturer warranty to back up our machines. Amazon is an authorized retailer, and so long as the machine is not purchased used or second hand, it will feature our warranty."
1845483
Authorized bissell repair center says that they have a lot of these little things in their shop, all under warranty, all with the motor having burnt in the first year... they are waiting on Bissell to send them a replacement...so I would say, no, if it's not under warranty it's not going to be worth servicing. If I had to do it over again, I would not have gotten this piece of crap.
1709877
You can not buy the lower half of the unit as far as i know. I have been selling Dyson's since they came to the states many years ago. You may be able to contact them and see if they have a service center where you can send your unit to have it fixed.
1657626
If you purchased directly from Young Living you'd have had a 1 year warranty. By not purchasing directly from them, you are likely out of luck. However, they sometimes need a good cleaning with rubbing alcohol or vinegar to get the little vibrating disc in the bottom to unstick. It's also possible that water has leaked into the motor housing, especially if it tipped over recently or if it's been run quite frequently. If that could be the case, you can pull out the grey rubber pegs from underneath (they hide the screws), unscrew the base and open it up to air out for a day or two. This happened to me and airing it out is what fixed it.
1628413
That requires the removal of the entire motor assembly, we would advise to take it to an authorized repair center. Contact the toll free helpline at 1-888-909-6757.
2244811
Yes. I recently used warranty service via (US based!!!) Customer Care Center @ 1-800-732-2677 and they provided replacement motor as promised. I like it when I encounter truly good customer service. :-)
688283
Contact Dyson. Mine was on the recall list. Dyson sent me all the info I need to return the unit to them. I brought my unit (unpacked) to the local UPS office. They packed it and sent it to Dyson (no charge to me). In about a month, Dyson sent me the repaired unit (again, no charge to me).
446405
Not yet....I needs to call Dyson for the THIRD time! They have told me to soak the filter for an hour (that maybe it hadn't really got clean), and to ensure the filter door is in place properly. I am still having issues! It seems to happen after the motor has warmed up, then it is every few seconds. Will let you know if I find out anything that actually works!
636491
I would call a vacuum repair store. Most cities have them. The price of it was so inexpensive, I probably would not bother repairing it if it is old. I would just get a new unit if you like it that much.
2244067
Mine was in the recall. Very simple Dyson.com asks for serial number on bottom and will say yes or no. Mine was yes so I took it to Fed Ex free shipping and they had the box. Mine was returned in two weeks. Very simple Duane