My 2 cat love their 2.25 fountain.however,the motor has gotten so loud that it drowns out the tv.What can I do? Help
157447
Thank you for your question! We are sorry to hear you are having an issue with your fountain, and we would be happy to help! Typically, when the pump make a loud grinding sound (similar to that of a garbage disposal) its is because the fountain is low on water. We recommend to unplug the pump when it begins to make this sound, clean, and refill your fountain. If the submersible pump is without an adequate amount of water for too long, this can cause damage to the system, and a replacement pump would be needed. For more information, please contact our Customer Care Center at 1-800-732-2677.
157448
The Drinkwell fountain has a 1 year manufacturers warranty. If purchased within the last year, you can contact Drinkwell/PetSafe regarding warranty replacement/repair.
971169
Mine sputters like that if I am not diligent in cleaning the pump. I take the pump completely apart once a month, submerge it in vinegar, brush it out well, rinse it, and I use also a pipe cleaner to make sure I all the gunk out (I think it is the cats' saliva that eventually forms a jelly-like substance) from all the little hidden places, and then put it together. The sputtering stops for me after that.
1925462
Sounds like a build up of gunk. I bought the cleaning brushes to clean the motor every other time I change the filter. Also try using vinegar, pour some in the bowl with the water and let it run for an hour or so. It should clear it up. But if it stopped working than you might have to buy another one. But it's very important to keep the motor clean and change the filters every 30-45 days depending on how many animals you have. I always take the water bowl apart and wash it because it gets hard water and gunk build up in it. Hope that helps.
2205529
I have had this fountain for over a year and the pump has never worn out. I have two cats and clean it every two weeks. Sometimes I have to clean hair off the intake pump and I never let it run dry. If yours is burning out you may want to reach out to the manufacturer.
1158673
First let me tell you that I have bought every water well and never have I had these 3 8yr old cats drink this much water. I have one in my bedroom and it is a calming white noise. It's a soft gurgle.I haven't had an outage yet but I will unplug one and see how much surface water there is. O.K. I filled it up to the water line and then unplugged it.When the power is off the water lowers below the fountain's water surface so no they could not drink. I always have a small back up water bowl and I dump it and refill it every day. I have 2 of these (one in kitchen) and it is great so far! Good luck. First let me tell you that I have bought every water well and never have I had these 3 8yr old cats drink this much water. I have one in my bedroom and it is a calming white noise. It's a soft gurgle.I haven't had an outage yet but I will unplug one and see how much surface water there is. O.K. I filled it up to the water line and then unplugged it.When the power is off the water lowers below the fountain's water surface so no they could not drink. I always have a small back up water bowl and I dump it and refill it every day. I have 2 of these (one in kitchen) and it is great... » Read More First let me tell you that I have bought every water well and never have I had these 3 8yr old cats drink this much water. I have one in my bedroom and it is a calming white noise. It's a soft gurgle.I haven't had an outage yet but I will unplug one and see how much surface water there is. O.K. I filled it up to the water line and then unplugged it.When the power is off the water lowers below the fountain's water surface so no they could not drink. I always have a small back up water bowl and I dump it and refill it every day. I have 2 of these (one in kitchen) and it is great so far! Good luck. « Show Less
949663
if your cat has a big enough leak it should quiet it down a little by switching to the resonator. it should have a slightly better tone as well but I'm just guessing. If you have to pass emissions I would weld up the leak and ad the resonator for a better/quieter sound if thats what your goal is
527800
Been there, done that. It's likely the conveyor motor and it isn't supposed to do that. Unfortunately, I became very good friends with customer service. I went through a replacement motor and two different replacement units. It was never right. I finally gave up and bought a different litter box.
2205998
The motor ABSOLUTELY burns out without water, if you left it on after you were away for two weeks this is most likely why it no longer works. Mine was still functioning after three years, but my cat passed away at 23.
1284982
I'm pretty sure it can help with that, mine is outdoors, my neighbor's cat kept coming to my backyard and peeing there, it has really worked to stop that. I use a higher frequency than 1 and still can't hear it. :)
871817
There is a slight "whirr" from the motor, followed by your voice recording, then the food drops. Overall it's quiet, but loud enough that the cats hear it from anywhere in the house and go running to eat.
833322
I found cleaning the pump intake solved the problem. When I took my out, it had cat hair plugging the intake side. Once I got it cleaned out, it works like new!
187687
Not sure if this would be relevant to your question but, first check the panel. Hold it so that the sun hits it directly. Mine stopped and this helped. The other thing to check, if the fountain has run dry it can burn up the motor.
1268541
All my plugins are down low. I have one in the dining room / living room. I do have another plugin but that one seems to serve the purpose. I feel it really helps keep the cats calm, wouldn't be without it.
1830336
If the holes are not lined up correctly, there will not be a fountain. I just play with it until it works. After using it, check out how to clean the motor. I have a medium length hair cat and she does clog up the motor. She believes in putting her chest in the water in order to drink.
1388236
I've personally had a problem with my cat (who used to tip over her water dish) playing with the water ejected from this fountain, as well. She'll stick her head under the stream, physically hit the water, etc., which gets water everywhere. We have two different styles (this and the original), and she doesn't play in the original. I think it's because the water stream created by the original protrudes from the unit less, which prevents her from dunking her noggin in it.
2237945
Humm... my cats didn't know what to make of it at first, but they love it now. Maybe just fill it with water, without turning it on. Put it in your living area first, so you can see who is drinking and who is not. I have mine in my living room, it don't bother me at all. I hope this helps.
1862154
I think the noise is initially off putting. My cats walked away but I did not offer an alternative. The next day one by one each found their favorite spot on the fountain to drink. I can't say I notice them drinking more than before as yet. I do keep it full which slightly cuts down on noise. Hope this helps.