What do we do if we can't find the keys and the batteries are dead (haven't been near the safe for a while)?
176460
You should have a key. Pop the silver plaque on front of safe and open with key
176461
If you read some of the 'negative' remarks about this safe, someone wrote that if you hit on top of the safe real hard while trying to turn the knob at the same time it will sometimes open. I have not tried this on mine, but since you are in a pickle you might try it. I have four of these safes in a shop area. Each one gets opened and closed many times each day. Other than battery replacement, they have all worked great.
1778738
Just remove the top section with a screwdriver and remove the second cover again with a screwdriver. You'll find the batteries inside. I've had mine for couple weeks and it's working lovely.
1840834
There are no batteries. It it similar to the wall safes in a hotel in that you create a code and open the safe using the code.
1791674
I wish I knew. Mine is in a box in the garage, because I hate to get rid of it since I liked it so much when it originally worked. However, changing batteries didn't help, so I'm at a loss. Maybe someone else can figure it out, and I can revive mine too.
1004187
The batteries are under the decorative plate. Pull that up and use a paperclip to lift the batteries out. Hopefully that works for you.
1985214
There is a way to manually open the lock from the inside using a standard deadbolt lever, and there is an emergency key that can be used from the outside. However before the battery completely dies, the device will let you know long in advance by beeping.
1609119
Sorry, but the only thing I can think of is to take it to a locksmith. They can open it for you.
1421981
Not that I noticed. Batteries just died on me and I saw nothing. Had to track down the key.
2221768
Probably go to any safe company or store that specializes in safes or go to the website of the company whet you bought the safe from
1823871
I think you are going to have to go the manufacturer's website and see if they can help you. With no key and the key pad combination not working either the manufacturer may have a way to identify your safe's key slot and send a duplicate set of keys. Good luck.
119933
My battery was located inside of my alarm box.Some boxes require a key to open them.
1312013
open the little plastic battery holder and you'll see how they set in there. Take the dead batteries to an electronics or hardware store, buy new ones, and re-set. It was easy.
1617987
You need a small screwdriver, I believe a Phillips head, to open the battery compartment. You can replace battery. If it still doesn't turn on then you need to send back to replace.
1292267
It's in our storage bldg for the winter & my key's in another town. I won't be able to check until late next week.
1374495
this may not help much, but there was a push of the knob before turning to the secret number, which is on the bottom of the safe. it is tricky for sure, but once we got it, worked easily,however, once you get it open ...keys very hard to use. we bent the key trying to open. I wish I hadn't thrown away all the packing, to send it back. sorry
1922234
inside the safe itself, I think right under the door there is a little red button. Click on that button. it will allow you to reset. Then type in the code. Let me know if you have any trouble.
1544796
Unscrew the magnetic end of the flashlight. It might take some effort the first time so use pliars if necessary. Once loose it is self evident how to replace the batteries.