In case of a replacement, do I get a refurbished one like those issued by Amazon, or a new one? Even if I'm willing to pay deductable fees?
169122
My original replace was a refurbished one of the same value (I didn't think to request a new one) however, since it did not work, when I called back, I specifically requested a new one and that's what I got, the same model as my original.
169123
I think I have two answers for you. When it happened to me I got a "new" Kindle. But I always thought that it was refurbished, it went down in less than two years. I was told then that the practice would be to give me a new one for one of less value, by one step.
169124
It's my understanding that you get up to three replacements during the 2-year contract, but the replacement is not new.
482211
I would call and ask the place you bought it from..I haven't had any problems with mine at all.
118535
The one I got was new. Should state if refurbished. Don't know about warranty.
522627
Before you buy a new one (they're not cheap), contact the distributor/manufacturer about any warranty that might cover your situation. There known issues Sounds like you just got this model. recently.
2159057
You contact the people you got it from... From what I understand they are good on there warranty work and should send you a new one at there cost.
56650
I would think that you could get a replacement. I would make a claim. It is simple and fast. That's to bad. My son uses his daily and has never had a problem. I hope this doesn't discourage you to just replace instead of refund.
465281
I called the supplier (Back to Basics) and they sent me a new one for free, but mine was broken when I received the unit but I am sure they will sell you one. They were very positive in their customer support.
1437313
I looked up the company website, emailed them as to where I could buy a replacement and they shipped me out one. I don't think it was brand new but it still works. Good luck.
435291
Go to your amazon account under orders and use the contact seller feature. See if they will replace it.
92053
I received a brand new one (at least nothing indicating it was refurbished) with standard manufacturer's warranty.
336085
Try signing into amazon and looking under the section where you can see previous purchases and check the return or replace option
1886497
Do u mean a new model? If so probably not. I got this for my wife last Christmas. But regardless of that, if you buy a "new" one it should have a warranty...
1821399
Go through your purchases and go to replace refund for this item. Then they will send you instructions on how to get a replacement
1661245
Not sure. Typically the same if a product is refurbished by the manufactured?Works just like a normal new one
462648
According to the papers all you have to do is contact support and they will send you a free replacement. Ill try to post a pic of it on Amazon here soon.
1598498
If it's still under warranty you can get a new one for free from the seller or if not you can buy one on amazon.
872914
I've had to replace mine in the past. Sometimes they just stop working. If it was within 1year of your purchase, they should send you a replacement at no charge.