There is a lot of loose powder in the bottle I just received. The cotton is saturated with it. Is this normal or should I exchange it?
170148
Wow I've never experenced that kind of problem I'd let the suppler know and probably try and get it exchanged.
170149
There was some powder residue on my bottle, but not nearly as much as yours is. It's possible that a few of the capsules were crushed en-route. I would exchange it.
170150
I have purchased and used 4 or 5 bottles of this product. There is always a little powder in the bottle because of the soft texture of the pills. I would suspect if there is a lot, it may be because of rough handling in transit to you and/or a product manufactured a while ago and perhaps loosing some of its cohesion. If there is a date code, I would check it to assure an un-expired product. If un-expired, I think there is no problem with using the product. The pills are just softer than most.
170151
My cotton was dry and while I do have some loose powder there isn't a lot. I would contact Amazon about a refund/replacement.
1061923
This is normal for the product. I set mine in hot water in the sink so it melts and then I can just pour it out. I do wish the bottle had a wider opening at the top though so I wouldn't have to melt it first.
2142570
It sounds like you have a defective bottle. It should easily squeeze out of the bottle.
1084799
Wash it normal and air dry. You should have Noel issues ifit was ironed on correcrly.
453782
If it does not arrive in the retail box ... don't trust it! Chances are it was in a bulk pack and yours could have dried out a bit. It has happened to me before. And there could be a slight chance that the product was not initially intended as a product for sale in the USA.
2215365
I also think you should contact the seller. I've never had that problem. Either it got really hot in transit or it's from a old batch. Good luck!
1508682
Personally, I would exchange it. When I first opened the package, mine had zero smell to it. Absolutely none. Which is exactly what we're paying so much extra money for, right?! I would assume there's something wrong with yours. I absolutely love mine.
2042686
I have been using for months, and gone thru 2 bottles. It should be clear! something wrong with black color, and I would definitely send it back and get refund.
1618937
Hi Lori, I am sending you a private email as well. First I am sorry that you have a poor bottle. That's not good by any standard. What you have Is not an "old" bottle (because we don't have any old ones) but a bottle with too much scent. I have organised a replacement for you. Again my apologies for your inconvenience.And a huge THANK YOU to all who responded to let you know about our customer service. It is lovely to see that so many people know how much we care about each and every customer and that we do respond to every email we receive and every question we get asked. Hi Lori, I am sending you a private email as well. First I am sorry that you have a poor bottle. That's not good by any standard. What you have Is not an "old" bottle (because we don't have any old ones) but a bottle with too much scent. I have organised a replacement for you. Again my apologies for your inconvenience.And a huge THANK YOU to all who responded to let you know about our customer service. It is lovely to see that so many people know how much we care about each and every customer and that we do respond to every email we receive and every question we get... » Read More Hi Lori, I am sending you a private email as well. First I am sorry that you have a poor bottle. That's not good by any standard. What you have Is not an "old" bottle (because we don't have any old ones) but a bottle with too much scent. I have organised a replacement for you. Again my apologies for your inconvenience.And a huge THANK YOU to all who responded to let you know about our customer service. It is lovely to see that so many people know how much we care about each and every customer and that we do respond to every email we receive and every question we get asked. « Show Less
1387061
I order this amazing product regularly directly from Green Pasture and sell it from my own web site. I can verify that you will always have the crinkled plastic inside the bottle and should always have a plastic seal around the lid on the exterior of the bottle. If it's broken, I'd definitely return the product. If you're interested in an even better price than this with intact packaging as well as prompt, FREE shipping, check out my sales page here: http://www.backtothebooknutrition.com/best-cod-liver-oil-vitamin-d-omega-3/
1230093
yes that's normal.The bottle is half full, but you use such a small amount, it will last quite a long time.
1661421
Hi, I didn't feel any grittiness at all. I'm not sure why you would feel something gritty, but perhaps you have a bad bottle and should return it.
1618935
Hi Lori, I am sending you a private email as well. First I am sorry that you have a poor bottle. That's not good by any standard. What you have Is not an "old" bottle (because we don't have any old ones) but a bottle with too much scent. I have organised a replacement for you. Again my apologies for your inconvenience. And a huge THANK YOU to all who responded to let you know about our customer service. It is lovely to see that so many people know how much we care about each and every customer and that we do respond to every email we receive and every question we get asked.
23276
Make sure you give the bottle a good shake before pouring, (it helps to keep the fluid a consistent density). If you're the only one using the bottle I'd try using the cap as a serving, (it's what I do). Just make sure you give the cap a little rinse with water after taking your daily serving to keep it from getting too sticky or gunky. I've used this stuff since it was called "Sea Silver" & have loved it. Hope you are as benefited by it as I've been.
2075156
Mine are the same. I'm throwing them out. I wouldn't take anything that doesn't look right and this last bottle definitely doesn't look right.
3780
That's how my bottle came, I thought it was only full halfway but i've been using it for a while and it's still the same. You will love this product if you sweat a lot. I noticed a different the very next day. Hope this helps.
63556
Mine was in the exact bottle pictured. I suggest you call/email the company and ask if they have changed the packaging.