What is the turnaround time when a laptop is sent back for repairs?
150957
If you have a box you can send it in, you can cut down the time, otherwise Square Trade sends you the box, that takes a couple of days to get. I'd say it isn't much more than a week if you don't have to wait for a box. Probably depends on your location too--I'm in the middle of nowhere, upper Midwest. I think where I have sent stuff is to the east coast; maybe they have other locations? I have always been pleasantly surprised with how quickly the process moves along.
1972992
The computer has given me nothing but problems since I wrote a favorable review. I had to send it back for repairs and it took 60 days to get it back after hounding them continuously. I would give the computer and Asus 0 stars if I could change my rating.
95567
Don't feel bad, I'm in the same predicament. Only they did actually cover mine after calling and emailing everyone I could find to do so. It took 19 days to turn my computer around when they advertise 3. (not including shipping) Now that I have received it back, it is still broken. So, I guess I get to start the whole process again. Never again ASUS. Never again.
391109
I am not sure about a used or refurbished computer but if you a buy a new one it comes with a 1-year limited hardware warranty with toll-free support from HP. I don't know any more details than that but I would imagine if something went wrong with the hardware you would have to send it in somewhere at your expense to have someone look at it/fix it/replace it. This process, I have heard, could take anywhere from 2 weeks to a few months, but that information comes from reviews I have read, not personal experience. You would probably have a 30-day return policy from whomever you bought it from as well, but you should verify that with the individual seller. I am not an expert, but I am advanced in knowledge of computers, so usually I am better off just fixing it myself, especially if it comes to easy things like RAM memory or anything that goes wrong with the software, so you would have to look into what kind of protection you get on that end. I would recommend installing an antivirus program immediately after purchase though and getting a flash drive or external hard drive to back up necessary files (documents, pictures, etc.) ! I hope this helps...
1368901
Dear customer, we have sent several email & didn't get any reply. Also we can't find your order, please let us know how we can help you. Best, LaptopMate
2184601
No good, I had send to repair second time now, and I just bought this for two month, and only use for two week, rest time was in ship back forst from repair center to my home.
755248
Do not understand your question, so I can't help, sorry. I've spent hours on the phone with HP AFTER I had to send the machine in for a new hard drive. Talked to the repair folks in Indiana and customer service in India at length. And this machine still functions poorly. That's all I can say.
449886
If they have to fix your item, it takes about a week after the paper work process. If they just gonna give you the money, about 3 days. Thats how long it took for my money replacement. This was about 2 years ago. But as a consumer of a lot of electronics that Im, if I buy something expensive, I always buy the square trade insurance. To me is the best out there, I hope this helps you!
558014
The warranty was only US. You have to send the computer to the repair shop and they send it back to your US address. You have also to pay (FedEx, etc.) for delivering to the repair shop in Texas. Hope, it clarifies.
223423
I just did. From the time I called to the reactivation was about 48 hours. It was over the weekend though. They were very helpful as was Amazon in getting this resolved.
199406
They told me that the boards are either refurbished or pulled out of units that didn't sell. The one they sent me worked for about 5 minutes before it crashed. I could never get the laptop to stay running with it so I sent it back. I ended up buying a new laptop and scrapped the hp, which sucked because those were expensive computers when they were new. As far as whether it will work in your model, you can probably e-mail the sell with that question if you're still interested. They were okay to work with and were willing to refund my money.
314966
Lenovo warranties the product. I had to use the warranty the first week of ownership. It is a mail in service. They send an overnight box, you pack the computer, ship it to them (at their cost) then it is returned repaired. Took about a week and a half total time.
356347
So, what is the question? If you are asking about the ASUS Eee computer I bought, put on the shelf for more than a year until the need to use it arose and when we hooked it up it failed to log in, I can answer that. No, it didn't. When sent in for repair. I was told it would be a $ 156 repair on an unused unit. I had it returned to be used for an expensive trot line weight and a lesson learned about the quality of ASUS products and service.
1904493
I had the same problem and I contacted LENOVO . They. Had me send the unit in to the service dept. they provided me with packaging ,paid for shipping and repaired the unit under warranty. The only thing was that I had to do some running around to ship. It was shipped to my home. All at NO CHARGE. It took about a week.
2215958
On the Amazon website it clearly says " Worldwide Coverage If you need a repair while abroad, send us a valid repair receipt for your item and we will reimburse you within five business days." I haven't actually tested this claim myself but I bought my laptop and ST warranty in the US and I'm now in the UK and I bought the ST warranty on the strength of the recommendations by two friends who did the same.
1302592
I called Toshiba support. In short I was very satisfied with them. I called last Friday, my battery arrived in 4 days(two business days). The new battery pegged the Toshiba battery health meter at "good" (that's as good as it gets) I haven't tested the laptop on battery power yet. Toshiba charges your visa $129 and credits the account when the bad batery is returned. Return shipping is provided by Toshiba. Very Smooth. That was my experience. YMMV. That was my first ever call to Toshiba support.
488635
The laptop I received was new. An option to purchase a warranty is available to you upon placing the laptop in your cart.