How do you empty the water? I opened the cap at the bottom but almost no water comes out. yet I can hear water trickling a lot
143358
This is a self evaporative unit. Water is expelled through the exhaust hose. You will only need to drain the unit if you live in a very humid climate. I'm in California, and I haven't needed to ever drain mine (used since 2010).
143359
Sometimes you have to open the black plug in the back and tip the machine to drain it. We unfortunately have ours hoisted up onto a foot stool and constantly draining into a pan! I really can't stand it but we don't have the money to replace it.
143360
You have to tip the unit backward to get the water flowing. I simply set up in my front doorway, with the back side facing outwards, and then, standing in front of it holding my hip up against it to prevent it from falling. I pull the the plugs out and pull it towards me. It empties pretty quickly. I did discover, when I first got it, that I had to empty my unit a lot - and then I discovered I had it in the wrong mode. Keep it on "Cool", and you won't have to empty it too often. I love my portable AC!
143361
You literally have to tip the unit a little to the back to get most of the water to drain out.
143362
in the back on the bottom there is a plug that you can open. If nothing is coming out you probably have nothing to drain. It beeps when it needs to be drained. It also self-cleans so if you hear water trickling that could be it....I've never drained mine in two years. I live in LA where there is not much humidity. I wouldn't worry about it unless the machine is beeping or shuts down, I think it will shut itself down as a safety percussion too. hope this helps.
1306388
Agree, filling from the bottom is a pain. I just tried drilling a hole in the top and the water just runs out. Based on other responses it looks like I ruined it.
274511
I fill it 80% full of water, then (carefully and before it goes through the filter) turn it upside down in the sink and work the top off. The weight of the water inside the unit helps a lot.
1294923
Have you tried filling it over the max level? Mine always made some noise, but as long as it was full it was more quiet. I'm sure that you already tried cleaning it and everything else that I would think of... Good luck!
1262970
pop the top(the "handle" it takes a little effort!)then take off the clear plastic part. The cap on the bottom acts as a funnel to help! let me know if that helps!
675340
Amy, I was just like you. Pick the water reservoir up and don't try to unscrew or pull off the black top. Turn the water container upside down and screw off the cap on the bottom. It's not a very big opening so I pour the distilled water in over the sink. I hope this helps.
835743
There is a silicone valve, in the upper reservoir, designed to keep water in when no pressure is applied. That valve has a slit that may not have been fully opened during manufacturing. It is a simple fix. Take the valve out (something you'll do from time to time for cleaning anyway) and pinch it to make the slit open. Once you've done so, re-insert the valve and you should be good to go.
1933129
Hi - you may have a slow leak, make sure the top is screwed down tight before you insert the cartridge. Also make sure insert the cartridge fast ( screw on the cap) otherwise there is not enough pressure to push all the water out. If none of it works - return the unitgood luck
1693786
The water reservoir is in the handle. Slide it out by moving it towards the cord. Once it is removed you will see a small hole at the top of it with a plastic cover on it.
125970
It sounds like some water has leaked into the unit making it unstable. I've had this problem and discovered that the seal around the top was the problem.I actually had to pry it open enough to get the water out and then re glue it. Good luck.
1395757
Hmmm. It should just close when you do that. Try taking the top off and messing with it to see if it closes that way. If that doesn't work, you might have gotten a defective cap.
910039
I'd contact the manufacturer or get Amazon to do that for you. First try unplugging it and starting over like it is new. It is designed to automatically shut off when it runs out of water and mine has done so probably a hundred times already since I've owned it. I just put more water in and away it goes again. Make sure you don't put too much essential oil in it - that can clog the works and you can run vinegar through a steam cycle once and a while to keep it clean and functioning properly. Wipe out with clean cloth or paper towel - don't let water get near the base or plug in (make sure water never overflows when you are filling it). I'd contact the manufacturer or get Amazon to do that for you. First try unplugging it and starting over like it is new. It is designed to automatically shut off when it runs out of water and mine has done so probably a hundred times already since I've owned it. I just put more water in and away it goes again. Make sure you don't put too much essential oil in it - that can clog the works and you can run vinegar through a steam cycle once and a while to keep it clean and functioning properly. Wipe out with clean cloth or paper towel - don't let water get near the base or plug in (make sure... » Read More I'd contact the manufacturer or get Amazon to do that for you. First try unplugging it and starting over like it is new. It is designed to automatically shut off when it runs out of water and mine has done so probably a hundred times already since I've owned it. I just put more water in and away it goes again. Make sure you don't put too much essential oil in it - that can clog the works and you can run vinegar through a steam cycle once and a while to keep it clean and functioning properly. Wipe out with clean cloth or paper towel - don't let water get near the base or plug in (make sure water never overflows when you are filling it). « Show Less
967460
I just work it around, prying out a little at a time & in short order it can be popped out. The warmth from my hands helping as I go. Also, try not filling it all the way to the top before freezing. The water will expand while it freezes. Full to about 80% to 85%. Hope that helps.
1946691
There's a water tank in the rear of the machine, just lift it out and fill with water and solution.Hope that helps.
1209237
just blow or shake it out. most of water is accumulated in hose if you use the hose, if not just let gravity and a litle shake help you get it out. elementery watson
378991
read the instruction manual. there will be a section on this. i believe there's a "cap" that needs to be removed first. but it's likely you do not have the drain hose LOWER than the unit so it cannot flow correctly.
69702
I just put it into the base with the water. Make sure to clean and dry it well if not using for while. I used mine for a week, put it away for a month, and it stopped working when I brought it back out again. Good luck!