Did anyone else receive an opened, partially used, contaminated jar of cream as we did? The box was old and bent and damaged, afraid to use this.
159817
Yes! I returned mine. The jar was leaking when it arrived and after I opened it - the cream inside was separated and disgusting! Look as though it was very old but did not want to use it - tried to stir it thinking it may have been the heat during shipping but it never looked like cream.
159818
Not me...mine was in a box, sealed you should make them send you a new one! I wouldn't want to use it either.
159819
My shipment arrived intact. Box was new and jar in perfect condition. Return the one you received! I certainly would.
159820
Hmm....no. I would file a complaint and either ask for a refund or for a new one. Make sure to rate their services and be honest. They hate bad ratings, so they'll try to provide good customer service.
680865
I have brought several containers of this cream from Amazon and never had this happen to me and I regret you had to experience it. Just return it, their customer service is excellent
519644
It was 110 Degree's today in Las Vegas. my jar of cream was ridiculously hot when I took it from the mail box. I have the same concerns!!
88278
nope :) Possibly a box was damaged in shipping. I was very pleased with the 6 pack I bought and had delivered and now that I'm reminded of tapioca, I think I'll make some up.
1549225
I just opened a fresh bottle, and the product was spoiled. It smelled like vinegar and it even bubbled. I have had maybe 15-20 bottles so far, and this is the first time that happened. However, with the hefty price tag of $30, this should not happen at all...
226037
The one that I received had expire date but unable to read because the box was in bad shape. I don't know where they had that box cream or for how long they had it.
1210042
I personally would not eat anything that arrived to me damaged. To be on the safe side contact the vendor and explain what happen but I wouldn't eat it. Either ship it back or discard. Sorry for your experience.
1134352
It's not sealed per say, it should have an inner plastic lid that sits on top of the lotion (which is thrown out before use). The cream should be more beige than pink. If you thinks it's defected, definitely send it back!!
1398680
Do not use this product if been opened. I would be concerned cause I don't really trust ebay.. People that sell their things usally comes broken , or used not like new...Honestly, I would throw the bottle away or make a complain because if you get an infection or something, and you don't have proof who it came from, then that's a big issue. I would just recommend you bying this product here cause it actually comes from the ISO Company...
1549228
I have had no problems with it spoiling if it's good when it is opened. However, my last bottle (I have ordered several) was spoiled when I opened it. Bizarre. And frustrating as there is no returning it.
1952842
I'm sorry Summer Scott. I no longer have the box and it is not listed on the jar. I also, no longer use this product...derm changed Rx. Sorry...
2163957
I'm shocked that an expired product would be allowed to shipped. I don't care whose experience it is. They should either have the labels changed or not shipped. It's illegal.
1661417
Grittiness? I am on my 4th jar and none of them have been gritty. Just cream. If you call customer service they will probably replace it for free. This company has amazing customer service. Also store it in the frig.
928501
Good Morning, Thank you for your email. I can confirm that the jar contains 50ml of cream. I hope this helps and please let me know if you have any further enquiries. Kind Regards Amy Cooking marvellous
1652881
No. The box I received was brand new. I didn't see any scratches or signs of use.
570908
I ordered two jars long ago and still have one unopened..as far as I can see, there's no expiration date on it. It does have a consumer information number you might call for more information..1-800-990-90-39. That's the number printed on my bottle. It doesn't look like a regular number???
1720346
Mine wasn't sealed either and when I shake it, seems like the bottle is only half full. I'm concerned that I got a bottle that has been used and returned. :-(