i have just bought the computer for 6month, and the video card is already broken, i just want to know can i return the video card and get a new one
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Yes you can. There is, however, a process. Your going to have to call ASUS, which is a hassle until you get to a department that can actually help you, and have them e-mail you a free shipping slip along with the RMA forms. You will be without your computer for 1-2 weeks and may have your system wiped clean. I suggest you do two upgrades and make your life a hell of a lot easier. The video card seems to have a huge issue with the wires coming off of the fan connectors and the power supply unit barely cuts it. Grab yourself a 430-500 watt (high rated!) PSU and a video card in your budget (save for a GTX 660 or something) and you will be happy as hell with your system. This ~$200 upgrade will turn your rig into a true powerhouse, without breaking the bank too much.
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Send the product into Asus and they will repair it. I sent mine in, and they also found a few dead pixels and a broken card reader, so they repaired everything without asking. When returned it worked perfect!
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I was wondering about that as well, but I purchased it anyway and it was a mistake. I had a lot of issues with this computer I only had it for 6 months. I ended up purchasing another one but a Dell which was a much better buy.
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Hi, thanks for contacting us. This will work with your video card. If there is anything else i can do for you or if you have any other questions please let me know.Sincerely,Chris Nickels Red Planet Trading
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Same here. I don't have the right graphics card in my laptop, so the monitor didn't work well for me. Poor resolution. Since it would cost $160 shipping to return it, I am going to get a new graphics card. Vendor tech support has been helpful. Check the specs first!
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Test it with another monitor and you will know for sure if it is the card or the monitor. Check out a forum or technical support for more detailed help.
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Contact the company for a replacement through Amazon Support. One of mine also gAve my PC troubles. In the future, I would stay away from this brand. TLDR: Contact through Amazon for refund or replacement. This can be done through your Orders page.
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This comes with standard on board video card. We can add a HD video card for you but please contact us and we will take care of you. Call us at 844-880-1070 Sincerely Recircuit
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If you bought from Amazon recently try to return it to them.. They said they would give me a full refund because a defect is considered their error. Holiday return period ends January 31.
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take/ship it to sony repair center if you have it in your country. Basically you bought a piece of junk. I had to replace my motherboard, my hdd (2 times) and major fixes. Luckily for me it was under warranty. Hope you have that too.
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Mario Jose J. Manzanero, The system uses only non-proprietary parts, so if you want to install another video card, it would be easy to do. If you do so, please make careful note of the power requirements of the specific card you choose to install, as it may require you to upgrade the power supply as well. Also, the proper installation of any component that does not damage the system will *not* void the computer's warranty.
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Hi, thanks for contacting us. Unfortunately we do not have any more suggestions. If the card was damaged we can replace it. If there is anything else I can do for you or if you have any other questions please let me know. Sincerely, Chris Nickels Red Planet Trading
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They should be able to return it for you, I returned mines back and got a refund.Good Luck Larry
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My recommendation would be to buy another brand. I had a card RMA'd two times. It now sits in the shelf collecting dust.
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Thank you for your reply. I was wondering if there's some problems with my video card hardware, now it seems to be the driver's problem. Luckily other programs works normally. I submitted this problem to ASUS support 1 month ago but get no responce. All we can do is just wait ASUS to update the graphic driver and hope the new driver can fix this problem.
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Mine was a new purchase two years ago and has performed better than any of my previous monitors. I would attempt an exchange with your supplier if you had eliminated possible video card, power or cable problems. Good luck, great monitor.
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You may check evga.com for warranty as i think. You should register the card with EVGA to get warranty with in 30 days from the date of purchased