The tray seems to be stuck. The tray won't slide out more than a couple of inches. Any suggestions to release tray?
173731
I think I would have them send me a new one. Is it possible the metal runner is bent or there is some kind of "stop" in it to keep it from coming open in transit.
173732
I have had my tray to stick on occasion. I just hold the top edge and pull the tray. It always comes out. If you pull it out all the way, you have to release the stops on both sides to push the tray back in. Once you get the tray out, rub a candle on the metal edge to wax the sides. It will slide easier.
173733
i had that problem for a while but just kept raising the tray and pulling and it would come out, or jockey it back and forth. i no longer have the problem though. make sure it is on a flat surface.
173734
mine works fine. i would suggest pulling it out all the way and puttint it back in. could havem something stuck on the track.
173735
It shouldn't. See if the knobs on the inside is not locking the tray. Try not to close the tray to close to the knobs. If this doesn't work maybe there is something wrong with the tray.
173736
Yes, there is a release on either side as you slide the tray out, slide your fingers along both sides of the tray and you should feel the release. Just press on the inside and push the tray . Hope this helps.
286719
Is the tray warped or a totally the wrong size? Mine was badly warped but I was able to force it in there, and it has gone somewhat back to normal after it being in there for a few weeks.
1384809
It's very difficult to get it out but I used a plias and a hammer and knocked it out, when I placed the attachment in the wrong place. Good luck
2115876
I received the same problem. Have you tried re-ordering or finding the tray somewhere else? Still no luck on this end.
1635717
You really just have to pull them all the way out, they will then stay there and you can use your keyboard/mouse with no problems. Conversely, push the tray in and they'll lock in that position as well. They should be fairly tough to push in and out, so they'll stay in their corresponding position. I hope that helps and makes sense...
1688578
I usually push it out using a sliding motion with my thumb. If that isn't working, get some needle nose pliers or tweezers and try that way, but apply as LITTLE as pressure as you can if using the pliers.
402602
Turn it counter clockwise. If it sticks continue to turn and gently pull up. Once the plastic lid is off the stainless part should fall out. If not just tap it. Peter
382887
Better use a mitt, the tray does not slide out automatically. My old one did that, but unfortunately, it bit the dust.
1973926
Mine has warped at the ends. Not safe without adding material at the ends so it doesn't trap a foot and chop it off. I have five of them and they all have done the same with warping. My bottom tray is not staying in place either. the track at the bottom doesn't hold it in place. Will be looking at a different brand.
159197
I don't think I could release the tray with one hand easily. You need to pull out on both sides to release it. You could maybe do one side then the other if you really had to, but I think it would be frustrating since sometimes the first side would snap back in when you release the second side.
756236
it is just stuck. turn it hard or put it in a vise if needed. you wont hurt it. will come off.
266714
I'm having the same problem, occasionally sticks open. I'm planning on calling the manufacturer to see what can be done. I'm assuming it will need to be removed and cleaned.
634526
The tray does not lift up and over. It slides out when you pull from the front. There is a locking mechanism you have to hold onto of course. The tray is completely removable.
1626096
I was unable to get just the tray replaced when mine came the same way. Go to the site where it was purchased (mine was Amazon), tell them your problem. They will email you a paid return sticker. Put it on your box and return the entire unit. You should receive your replacement soon.
1071214
I have the same problem. There doesn't seem to be a solution to keep it from slipping out without limiting the function of the drawer. Just open it carefully.:)
1762627
I recently used the machine for a month in Paris. Same issue....just remove the tray and set it aside!
667223
Place a few drops of water between the mat and the metal tray. Rub the mat back and forth on the mat to create a seal. It should stay in place for you.