I purchased ipod Jan. 2014 and love it but it no longer holds a charge. How do I get a replacement with the 2 yr. warranty?
175834
i would just contact them with the problem you are having. They were very responsive and helpful when I contacted them.
175835
Contact Underwater Audio through their website, explain the situation, and they'll work with you.
175836
Although I have not had that specific problem, I did have to call Underwater Audio twice and was delighted both times with their customer service! I would not be surprised if they sent you a replacement. I actually talk to people about UA customer service as being the absolute best that I have ever encountered so I am very optimistic for you! Let us know the outcome.
175837
I don't know but Google underwater audio and then call their customer service.
461969
The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket while I'm standing and using both of my hands for something. The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket... » Read More The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket while I'm standing and using both of my hands for something. « Show Less
38534
I would not recommend the warranty at all. I had to use it just once and if the item is dropped or has any kind of water damage, it is not covered that is if you can even get past all the run around to get to that point. My question was, how else can an iPod be damaged. What?
1188749
The charging circuit that is built into the unit is defective. I had the same problem with the unit that I purchased from Amazon.However, if you contact: LectrolLounge support via the Amazon marketplace e-mail thet may be able to exchange the unit under warranty. This is what happened with the original unit that I had. LectrolLounge provided a free warranty replacement that worked properly.
1556611
From my experience (and the Creative discussion boards) the battery may only last about a year or just over. It seems as soon as they go out of warranty the batteries stop holding a charge and the device won't even turn on when connected to a computer. However, the other posters here are right, I have found replacement batteries on e**y, but there are no screws on the back cover to replace it. I'm assuming you have to pop the case apart and be careful not to break it! Creative's answer is to recycle/dispose of the mp3 player and buy another. iPods may be more expensive, but at least Apple will allow you to send yours in for a battery replacement so you don't have to worry about breaking it yourself! From my experience (and the Creative discussion boards) the battery may only last about a year or just over. It seems as soon as they go out of warranty the batteries stop holding a charge and the device won't even turn on when connected to a computer. However, the other posters here are right, I have found replacement batteries on e**y, but there are no screws on the back cover to replace it. I'm assuming you have to pop the case apart and be careful not to break it! Creative's answer is to recycle/dispose of the mp3 player and buy another. iPods may be more expensive, but at least Apple... » Read More From my experience (and the Creative discussion boards) the battery may only last about a year or just over. It seems as soon as they go out of warranty the batteries stop holding a charge and the device won't even turn on when connected to a computer. However, the other posters here are right, I have found replacement batteries on e**y, but there are no screws on the back cover to replace it. I'm assuming you have to pop the case apart and be careful not to break it! Creative's answer is to recycle/dispose of the mp3 player and buy another. iPods may be more expensive, but at least Apple will allow you to send yours in for a battery replacement so you don't have to worry about breaking it yourself! « Show Less
2082953
I could never get my Ipod to work, after I replaced it with this battery. It still says it's charging
211855
Direct answer, I don't know. Not had that issue, might try draining it completely and then a full recharge. Depending on how long you've had it, might be worth reaching out to the outfit you bought it from for a replacement. Most want to maintain a high rating and good customer services will go a long way.
56650
I would think that you could get a replacement. I would make a claim. It is simple and fast. That's to bad. My son uses his daily and has never had a problem. I hope this doesn't discourage you to just replace instead of refund.
1691436
Sorry its taken so long to respond. maybe you have already found out but ill tell you what I have. My warranty card says to send a e-mail to their customer service to info@hisgadget.com explain problem an they claim they will contact you. Good Luck in your Quest!
842519
Each time you have returned your son's Nano for a replacement you begin a new one-year warranty period from that date of replacement - not from the original date of your first purchase, so it is probably still in warranty. I admire your patience. After three returns I'm sure I would have given up and asked for my money. I am having "freezing up" issues with the new 3rd generation Nano. I took it back today and received a replacement. In the store, they said they have never heard of such problems with the 2g or the new 3g nano. I suppose they have to say that. Personally, I will only give it a second chance. Each time you have returned your son's Nano for a replacement you begin a new one-year warranty period from that date of replacement - not from the original date of your first purchase, so it is probably still in warranty. I admire your patience. After three returns I'm sure I would have given up and asked for my money. I am having "freezing up" issues with the new 3rd generation Nano. I took it back today and received a replacement. In the store, they said they have never heard of such problems with the 2g or the new 3g nano. I suppose they have to say that. Personally, I will... » Read More Each time you have returned your son's Nano for a replacement you begin a new one-year warranty period from that date of replacement - not from the original date of your first purchase, so it is probably still in warranty. I admire your patience. After three returns I'm sure I would have given up and asked for my money. I am having "freezing up" issues with the new 3rd generation Nano. I took it back today and received a replacement. In the store, they said they have never heard of such problems with the 2g or the new 3g nano. I suppose they have to say that. Personally, I will only give it a second chance. « Show Less
1003929
The answer is simple. You bought it in January of 2014. It doesn't work. It's defective. Call their customer service number, have them mail you a return label, return it, and either get a refund or a new one. I just purchased one. I expect it to perform. If it doesn't, I'll return it. I am not shy. Money is money.
1038754
Hi One thing about these I-Pod players is they don't a have long life. Mine only lasted a 1 1/2 Years and It quit on the I-pod dock the radio still worked and I never tried the Aux Cable. I went and spent a little more money on the next one. I bought the Sony and it has held up for almost 3 years. But the reviews about the Sony said the same not a very long life. Just waiting on this one to go out. I know this isn't much help, just my problems with the same player you have.
519601
I have/had a 4th generation nano and the same thing happened. I called for support and was told that the headphone socket needed to be replaced. I found detailed repair videos on youtube and everything else I needed EXCEPT the part. The part was discontinued and I've not been able to find it. However, it is my understanding that if you bring your ipod into an apple store that they can/will replace the part for something like $80.00
906991
My ipod will not work it keeps telling me its not connected I feel the ipod cord connecter is faulty or it may be the internal input? any one have this problem,what can I do?
529736
just call them, they are a good company, they will send you a new one, I got mine at no charge. EE
412585
I have the exact same problem, my 2nd Gen just broke and the new shuffle appear to be worthless. Some people recommend buying a reconditioned 2nd Gen from Apple but they appear to be out of stock. Not sure where to turn! Ipod Nano is popular but heavier than I'd prefer. Bring back the 2nd Gen Apple!
951336
I'll try that recommendation. I usually get about 4-6 hours of playing time (afterall my iPod IS 6+ months old), but that's with tinkering around with settings, pictures, playlists, AND having the backlight on "10 seconds". I'm switching it lower and I'll see what I get.But, the older the iPod gets, the lower battery life it'll get, everyone should know that. It's a lithium-ion battery that has about 500 charges in it, and with each charge it lessens the battery life, it's inevitable, but worth it.