I just got the step stool today, but can not get it open, what am I doing wrong? I am afraid to force it and maybe break it.
178004
On the top step is the push in lever. I know it seems like you should lift it but no, you pucj it in and it will open.
178005
There is a "button" on the back of the top step. It may be a little stiff at first by just press in and it will release the lock and allow the steps to come down.
178006
I only had a couple pieces of tape to remove. Mine has worked well for almost a year........
178007
There is a push button catch on the back of the top step that locks the folded step ladder together. To release this catch, push down (NOT BACK) to release the lock. Then you can unfold the step ladder. If you look at the back of the folded step ladder then you can see this locking mechanism.
1870393
I have not had that problem. Push in until it snaps. I had to push a little harder than I originally thought.
788848
When we got ours we were afraid to break it but it just pulls open... Ours was really stiff but it opens without breaking lol
511597
Yes, it is. Ours is very smooth to open. There is a latch on the back of the top cushioned step that locks the stool in place when open. When ready to close, just lift up on the latch, push the back bottom rung with your foot and it closes smoothly and easily.
2130349
We don't seem to have this problem. Be sure all the packing tape has been removed, and also if you put down the stablelizing bar, that you put it up to close. We just pull up on the seat and push in. Hope you have better luck.
485888
It's easy just push hard and it will open! Pls read the directions on the box! Thanks
1281308
Just pull it open - it clicks into place. When you are done, just fold it back up. You might have to push a little extra the first time, but it will be fine after that.
274106
I had the same issue with a different model. I forced it open slightly manually once and it was ok. I know it sounds crude. But it worked in the past.
1374510
We had the same problem. It seems you have to press in on the latch, and down on the top in order to get it to open It was impossible for my wife to open it, and I had a hard time. I finally kneeled on the top to put more weight on it, and it opened. We are going to leave it open for now, until we go on our next extended trip. Try the Sentry website; they may have other opening suggestions.
2207255
Sorry I did not have any trouble opening it by just pulling up on it. I suggest instead of breaking it just returning it to Amazon or going online to Sylvania and get the manual if its posted and see how it opens. My wife and I shared it on a flight last week and it worked fine.
2257664
I have a couple of different types of these. This one is a little stiff to open. Some of them you have to press down on the cover while turning to open it. Try that. If it doesn't work I'll get mine in hand and talk you through it.
24356
Sometimes it can seem as if you can't push it in, or else you might be afraid you'll break it if you push too hard. I'd suggest trying harder than you think you maybe ought to; after all, if it's already not functioning you'd be no worse off if you end up breaking it (though, I don't think you WILL break it). Good luck.
1816910
Hi Helena, I guess theres no trick...too much of muscle power.. I had this problem, i somehow forced it into the base and it is stuck forever now i guess the two side bars went inside the middle one is out...but its locked
242486
It should open easily by just pulling it out.. That part does not have a lock so you're right.Try to pull it a bit hard but not too hard.. it tends to get stuck a bit sometimes.. but if it still does not open, contact the seller it might be defective.
1436512
I got mine in mid-September 2014 and it seems like the lift mechanism is failing. The stool does not stay lifted to the full height, wobbles, and makes a sproingy/springy sound. I just contacted Vandue (the vendor) about repairing or replacing it. I may look into spending more in the hopes of getting something better. I will try to remember to update this based on the feedback I receive from Vandue. I will check to see if this is under any kind of warranty as well.
1712970
Thank you, I had the same question! I kept turning and turning, and nothing. When I pushed it down and turned at the same time, it opened right away.
1488285
Turn it upside dow and place your foot into the handle. push down really hard on the blade and you should here a snap and then it will be sturdier. This should solve the problem. Feel free to contact me again if you still can't get it.