I bought a refurbished unit from you. The 5G signal drops every 3 minutes on average. Is there a fix or should I send this back to you?
165987
Return it, I have not had this problem. But the problem will never get better if it is running the current firmware
165988
I also purchased a refurbished unit and waited too long before returning it. I would return it. I no longer purchase refurbished units.
849914
Hello. I've had mine since 2006 with no problems. I am running the most current firmware version (QAP002-3.60.3.0.9.9-PK5000). You can see your firmware version by going to the modem settings and clicking on "modem status". Has anything in your home changed that might interfere with the signal?Read this info:https://answers.yahoo.com/question/index?qid=20130104053301AAFDKpxandhttp://compnetworking.about.com/b/2013/07/28/why-is-my-wifi-network-slow-at-certain-times-of-day.htmEven if something in your home hasn't changed, it is possible that something has changed in a neighbor's home that is impacting you. Hello. I've had mine since 2006 with no problems. I am running the most current firmware version (QAP002-3.60.3.0.9.9-PK5000). You can see your firmware version by going to the modem settings and clicking on "modem status". Has anything in your home changed that might interfere with the signal?Read this info:https://answers.yahoo.com/question/index?qid=20130104053301AAFDKpxandhttp://compnetworking.about.com/b/2013/07/28/why-is-my-wifi-network-slow-at-certain-times-of-day.htmEven if something in your home hasn't changed, it... » Read More Hello. I've had mine since 2006 with no problems. I am running the most current firmware version (QAP002-3.60.3.0.9.9-PK5000). You can see your firmware version by going to the modem settings and clicking on "modem status". Has anything in your home changed that might interfere with the signal?Read this info:https://answers.yahoo.com/question/index?qid=20130104053301AAFDKpxandhttp://compnetworking.about.com/b/2013/07/28/why-is-my-wifi-network-slow-at-certain-times-of-day.htmEven if something in your home hasn't changed, it is possible that something has changed in a neighbor's home that is impacting you. « Show Less
1744731
Yes, I had this problem a few weeks ago. i posted my comments under my purchase Dec 2013 and a great guy named Matt was able to assist me with a new replacement and prepaid RMA. As of now, I am waiting for the unit to arrive and then will return the original. Give them a call, they aery very nice and understanding. Check out my review/post on this as I will do updates. I think the company will work with you. Good luck, Jeff
2095862
I would contact NetGear support as it sounds to me as if the unit is defective. It could just be the remote sending the wrong signal but whatever the reason you should not have to tolerate it.Good luck.
578437
I am not using AT&T;, I am using lycamobile its working fine. But observed that some signal drop some times, i am not sure this problem is with phone or network.
1448219
Dan, Did you get it to work. I'm having the same problem with the same modem. I have 2 of the broadcasters. I have the Verizon 4g (which works just fine) and the AT&T; Sierra Beam Momentum with the same message you are getting
1056791
hmm i returned it and got another one and the reception is still very poor. I guess it's related to some interference then!
1169480
The wifi card is on the weak side. This is pretty much inherent tothe series. I've had mine for a year now, and it seems that after a few hours the signal is wobbly. I usually switch the wifi off for a few seconds then turn it back on; that seems to work a while but some days are better than others. I'm going to get one of those USB wifi dongles and see if that works.
347562
I haven't had any issues with mine at all. Have you tried updating the firmware?
1217748
The frequency numbers are probably wrong for your phone service provider. I had the same problem and had to return mine.
1527595
I think that the firmware is the latest at the moment of your purchase, the product is working properly for me but, if an upgrade were nedeed, you must returnt it to Darbee.
1192594
I bought the 3G for $295 and I do not receive any stronger signal. a waste of money
878109
So, unless it's close to your router it drops the signal constantly. Perhaps it is just my tv, but I have seen other users say the same thing.
401948
Call keriug and have then send you a new one for free. I hope you registered it. If not take it back to store. Sounds defected
690082
I had a similar issue and contacted my ISP. The rep tested the signal strength and told me it was low because I had one of their older cable modems. He upgraded it at no charge and I haven't had any problems since. My cable company is notorious for always upgrading their hardware, but only new customers get it until you complain. Hope this helps.
1653028
Did you adjust your wifi settings to the netgear 'extender'? Mine is a refurbish but it works excellent!!!
766124
It is able to fix the problem. Use Highest Connection Speed = 3G in Settings->Cellular+SIM->SIM settings.