Is there any warranty on this product? I purchased one in April 2013. I recently dropped it while shaving and it broke making it unusable.
151751
I sent in a photo of the broken head to the companies customer service in England, they send me a new on, with 5 new blades, I had mine under a year, you might try to send them a picture also, I am very careful with mine now and make sure I do not drop it because I love this razor, this company is one of the best out there for razors and quality ! Good Luck
1634611
http://www.magicshine.hk/Warranty.aspx try this link. It may help with your question.
907762
The short answer is that I dont know about a warranty. I have always had a Mason Pearson hairbrush since I was first married, and that was 40 years ago, and now I am on my second brush!My only advice is not to get the padding part wet, and then the brush will last for 20 years.
1506953
Had mine just over three months. I use it with hot water and hand soap. The blades are definitely less efficient than they were, although still better than my last razor.Out of the posters on this thread, three indicate a life of 3-4 months... Interesting. Guess I'll try the "Tom's brushless cream".J. Thayer, how old are you and how hard is your beard?
2144077
I have the exact same problem. I was wondering if I should buy a replacement head but seeing as everyone else has this problem, I guess I need a completely different shaver for body grooming. Shame on you Norelco. 1 star.
2281242
Same here. Looked into it and it seems they carry a limited lifetime warranty on their blades. Others indicated positive experiences with their customer service department, so I would say you're in good shape. I think the warranty is also listed in detail on the KA-BAR website.
946336
There was no warranty with this product that I am aware of. However, when I had a malfunction with the audio mic...the company quickly responded and replaced at no cost. Hope that helps.
1511825
I honestly don't know if there was a warranty. I have had mine for almost a year and have had no problems. Sorry ,but that's about all I can tell you.
1500827
hello, I have not broken my rod so I have not claimed warranty. is better to ask the seller a cane.regards,Guido
2151995
I don't believe there is warranty on items such as this. The item IS very slippery and when handle is pushed without holding onto the base it does topple over.
1573597
I bought mine about the same or a bit less time, but I don't remember it having a warranty, sorry could not help you.
2118671
No, I bought the shaver to keep daily growth down as I like to use a blade only twice a week,but it wouldnt even cut small hair growth off let alone trim it. The shaver was always empty.I looked it over carefully, and it didnt seem damaged in any way. Just doesnt work.
551509
Mine only worked on the first charge. A couple of shaves later, and now it only runs for about 7 seconds on a full charge. I've charged it 3 times to make sure and it just doesn't work. Unfortunately I rarely use it so by the time I realized it was broken it was too late to return. I guess I just lose my money. Lame.
2183468
In time I bought the shaver head RQ12 (1290)cost $50 for one, now I see about $100. It is unclear for me what's happen after 12 months, but at least will be some alarm, then as I think, some possibility to reset the shaver. But I am not sure. I use the shaver once at three days, so I believe, after after 12 months the head must be OK. If shaver locked after 12 months this thing will be trashed immediately and I buy some from another company (or do not shave at all).
1061184
This is a cast razor. If you over tighten it or drop it, it will break. However, I've found that some good oil (I used some special purpose gun lubricant) on the threads will keep it from sticking and breaking when you unscrew it.The only thing you can do about the dropping part is get a stainless Merkur or a brass Parker instead. They both make fine razors depending on your needs and desires.
1186036
YES! I have returned the blade housing 3 times and it just broke again. I demanded a complete refund, so we will see if this happens. They tried to tell me I am the only one it has happened to.
777410
No! I would contact the manufacturer at once. I am having an issue with a plastic-like coating wearing off from the paddles after about a year of using the machine but no metal shavings!!