I had one of the two wires break away at the solder and would like to get a replacement. What is the procedure under the warranty?
148658
Hello Sharkin, thanks for reporting the issue to us, you can contact us via support at blizetec dot com. All we need is your order ID, then we will take care of the situation for you. Many blessings, BlizeTec
148659
Hi. The best step would be to contact BlizeTec, they have excellent customer service so they should be able to resolve the issue for you in no time. Good luck!
148660
I would solder it back on. Any computer repair service probably has the right equipment (a solder iron) and could do it in a couple of minutes.
1364306
We contacted Swissmar directly. Unfortunately, we could not figure out how to replace it the wire. Good luck.
1379441
Depending on how long you have owned it, I would first go to the vendor on a warrantee concern. After that see if you could either purchase the component or canabalize it from a defective unit.
701991
The vendor I bought from offered the warranty, so you should contact the vendor to verify.
223990
A replacement wire came with my slicer and I haven't had to use it yet, so I have no idea where to go for a replacement. Good luck.
2033338
I don't believe you will have any warranty with this device because the consumer can wire it incorrectly, short it out and try to blame the manufacture. This is standard in electronic components.
2245450
the only think i know is to send talk to company and send it to them. it is worth it, it comes back fixed and sharp, i have never broken one myself. But yeah, if you should be able to send it to the company
2171278
I fixed mine by taking out the small wifi PCB board and baking that board in the oven for 7 minutes at 385 degrees. This reflows the solder. Put it back together and it worked again!
1324511
Mine stopped working in a little over a year (frayed wires from use) . So I didn't pursuit the warranty. I did open it up and fix it myself. Challenging but not impossible/impractical.
465281
I called the supplier (Back to Basics) and they sent me a new one for free, but mine was broken when I received the unit but I am sure they will sell you one. They were very positive in their customer support.
633480
I'm sorry, but I can't answer that question. I just bought a new one when mine went bad, so I don't know how to get a warranty replacement
240183
There are some guides online to tell you how to replace the battery. It involved de-soldering and soldering, so really only do-able for advanced DIYers. I tried and failed (but learned a lot about soldering on the way, so the $15 I invested was not completely wasted). Of course doing so will also void any warranty, so it's really only something that you will want to attempt if you have nothing to lose.
2029630
that would be something you would have to take up with the company, I have no idea if they would send you a new one. I can tell you it's really hard to get in touch with our customer service because I tried to do the same thing after the top piece by the power button split, I wanted to see if I could get a new top piece without getting a whole new battery pack and never got an answer back.
1019154
I haven't had to buy a replacement wire yet. My cheese tray came with an order form for the replacements. You may have to contact the company directly: Prodyne 9611 Santa Anita Avenue Rancho Cucamonga, California 91730 United States Telephone: 909-484-1212. Fax: 909-484-0802. Web: http://www.prodyne.com/. Email: info@prodyne.com.
358058
I got one of these and in less than a year it no longer worked... I'd love to know how to replace it through a warranty.
2237698
For mine there were two contacts on the bottom. U will have to most likely solder wires to it.
658975
Im sure you must be Jim from the Budgetlight forum......... I was going to tell you that you need another soldering gun to replace your broken one. I see you got it fixed....If you would have called the company they may have sent you out a brand new pen itself. FYI in case your element goes out prematurely.