I just got my keyboard and mouse and the mouse works perfectly fine but my keyboard doesn't want to work. What do I do?
134737
reboot...re insert batteries, check their orientation. If all fails contact them cos mine works brilliantly
134738
email support@viotekusa.com, or rma@viotekusa.com...they were very friendly and helpful with my failing keyboard
134739
i guess you should contact seller and see about trading for a new one. Or try new batteries first idk..... the side keys dont work on mine but the rest of keys do. only thing is some tend to be a llittle sticky but i am typing this up on my new lenovo flex laptop
134740
maybe your putting it too near a bunch of electronics, signal interference, or if you have a HAM operator in your neighborhood or kids play with RC cars, these things can affect a wireless keyboard and sometimes not the mouse sometimes vice versa.
1469783
two notes. The wireless feature goes off and on on occasion. So the Keyboard and/or mouse won't work for 30% of the time :( approx 70% of the time it works great and the other 30% doesn't work good or work at all for that matter. The Keyboard is very quiet.
1133972
Presuming it's plugged into a working USB 2.0 port (the keyboard one, not the USB extension -- they're labled) and presuming your computer's bios can detect USB keyboards, it's likely your keyboard is borked. I suggest testing it on another system nearby if you have one, otherwise, time to call Amazon.(This is in response to the reply to my prior comment, not the original question.)
282122
You replaced the batteries in the keyboard too?? I know, stupid question... lol. I know I sometimes have to blow into the bottom hole of the mouse, but the rest of they keyboard always worked...
1412958
Yes, I had the same issue, as well as some keys not working at all. I think this is a lousy keyboard despite all the great reviews. As writer for more years to remember, I know a crappy keyboard when I use one.
42883
Driver that installed automatically works just fine for me. I just go into the game setup for what ever game Im playing, and give each mouse button a function.
2164935
I don't have a specific answer for you, but I have found this keyboard and mouse fairly unstable. The cursor jumps around and there are delays from keystokes to screen. I once found a new driver to download. If you haven't searched the Logitech website, you might want to do that.
451036
Try hooking up just a standard wireless mouse and see if that works, it may not be connecting to your Bluetooth keyboard properly yet. If the mouse does work use it to get to Bluetooth settings.
1165124
I have a usb wireless mouse & keyboard both work w/o a hiccup. I also have Bluetooth mouse & keyboard; they don't work very well at all. Frequently have to "wake" them up & after about a half-hour they time-out completely. I switched to usb wireless & haven't had an issue, yet (after about 2 years of constant use). If you're running Windows 7 on it, I recommend upgrading to Windows 8. It fixes 95% of the issues w/ this machine. Windows 7 is notorious for having issues loading drivers. Under Windows 7, my pen, printer & Wacom tablet drivers wouldn't load and/or would have glitches. This is on several different machines not just my Asus. Once I upgraded to Windows 8 (it was only $14 at the time), all those problems went away. If you're using Windows 8 already, maybe just double check your peripherals do actual work on another machine & try loading the drivers manually from the mouse manufacturer's site. Also, loading the Windows updates from the Microsoft site may help. Best of luck. Hope it works. I love my Asus Slate.
2043465
Try putting it in different usb ports. Sometimes it just needs to be plugged in a few times or plugged in for a longer period of time to be recognized that it is there. Also, you could try to shut down your machine and start it back up with the keyboard plugged in. Hope this helps.
1692694
In my opnion, and only mine, I would use the see keyboard and mouse that came with it...When I first got the yellow and black keyboard to halp me see better, I could not get it to work well, I think I had the batteries in the keyboard backward......I hope this helps. If you have a friend, relative or neighbor that has a different mouse and all is wireless, ask if you can try before committing.
983779
The keyboard and mouse requires a dongle to communicate and is contained in the packaging. BTW--the mouse will work alone or in conjunction with the keyboard. I have been very satisfied with this keyboard and mouse.
2201901
Not with mine. It has one USB plugin for both the keyboard and mouse and it wouldn't recognize the mouse. I'm disappointed. I'd look elsewhere.
848645
You need to use Logitech's Unifying Receiver software. Follow the steps to reassign the keyboard and mouse to one dongle
307982
Hi- I am using a run-of-the-mill Microsoft keyboard and trackball mouse. Both are working well with the KVM switch.
663270
It doesn't allow anything since mouse is not working(i was already refunded for this).
1232273
unplug it. plug it back in. tern it off and back on via the little on/off switch on the bottom of the mouse. if none of that works get a refund.