Bought this for my son and he is having a problem with an air pocket on the screen. It looks like moisture, but it's not wet. Any suggestions?
140022
Unfortunately, I have the same problem. I have not been able to get rid of it either. It doesn't bother my little girl so I didn't worry about it.
140023
Could it maybe be a fake otterbox? I bought 3 different otterboxes off of amazon for 3 different device and one of them was a counterfeit item. Amazon refunded my money with no issue.
140024
Contact Otterbox. This problem should be covered under warranty. They will be able to guide you through the warranry process.
1369018
basically none, I bought two, one I dropped and left black lines on the screen that were slowly disappearing and ready in 2 months.
641026
The screen needs to be clean and lint free... easy way to make sure lint free,after cleaning screen, use reg. scotch tape and place the tape over lapping till screen is covered and when you pull off the tape, you have pulled off anything left behind. I start from the bottom to get it lined up, just do a fraction of a inch and use the credit card to get out bubbles, then work to half way, rub out bubbles, just lay the cover in parts and remove bubbles as you go. or as you are laying down the cover use credit card same time to remove bubbles. Good Luck =)
1568282
I did it a few months ago. The most important thing is to clean the surface. I used a very diluted detergent, then wipe it dry. Look at the shape of both the ipad and the screen and match the alignment. Take a short ruler to press the sheet so there will be no air buble (a credit card can be used,too). Peel the sheet cover and attach the sticky part by laying it & slide-pressing it with the ruler/credit card, starting from one end slowly toward the other end, to eliminate bubbles whenever they appear. Then, I think, you have to peel the second cover if it has it. If not then you are done. Good luck. I did it a few months ago. The most important thing is to clean the surface. I used a very diluted detergent, then wipe it dry. Look at the shape of both the ipad and the screen and match the alignment. Take a short ruler to press the sheet so there will be no air buble (a credit card can be used,too). Peel the sheet cover and attach the sticky part by laying it & slide-pressing it with the ruler/credit card, starting from one end slowly toward the other end, to eliminate bubbles whenever they appear. Then, I think, you have to peel the second cover if it has it. If not then you are done.... » Read More I did it a few months ago. The most important thing is to clean the surface. I used a very diluted detergent, then wipe it dry. Look at the shape of both the ipad and the screen and match the alignment. Take a short ruler to press the sheet so there will be no air buble (a credit card can be used,too). Peel the sheet cover and attach the sticky part by laying it & slide-pressing it with the ruler/credit card, starting from one end slowly toward the other end, to eliminate bubbles whenever they appear. Then, I think, you have to peel the second cover if it has it. If not then you are done. Good luck. « Show Less
1512543
Rami Elamine and David P. Bard, can you comment on whether you are using a screen protector, such as ZAGG or InvisiShield? I have seen a few complaints like this that appear to be related to the dye in the cover soaking into the screen protector. Or is it actually causing problems on the screen itself?
1833111
I have not encountered this problem. Not sure why this has occurred and what would cause it. I would try to return it to Amazon.
491346
dry installation, prior to Installation clean the Screen and there is no dust, which can result in air pocket.
1420955
I make sure the screen is fully submerged before I turn it on. I never used it when the screen wasn't fully submerged.
626214
Never checked but have not noticed any moisture in pocket and I use ice water to fill.
1500475
I don't do anything special. A damp paper towel wiped across the screen is all I use. I then use a cloth similar to one used on eyeglasses to dry the screen. They provide a cloth with the screen.
572752
I did not have that issue. How hard are you pressing on the screen? Make sure they are actual scratches and not sweat marks from your hand by cleaning the screen with a wet cloth, then drying the area quickly.
2281524
I notice air bubbles by the top but not the bottom. I honestly haven't noticed it though until I saw your question. Not sure how to combat it though unfortunately
170532
my screen seems to have a glossy finish to it in the off position. Sometimes I might not get the clearest picture due to the equipment by my service provider. I have noticed the picture would get choppy from time to time due to the signal.
2247691
do you have an air duster? use that after you spray & wipe the screen down to make sure you remove all the dust/lint!
699166
Check the connection. It might not be seated all the way. If thats not the issue it may be a defective screen.
331065
Had this same problem. Someone told me the oil from your fingers messes up the touchscreen. Simple soloution-clean with Windex.
1067007
the screen can get bent inward slightly around the lip, putting constant pressure on the key pad.I used, very carefully a razor blade edge and picked it up. it started working again normally..I did order a replacement screen as the issue happened time to time when dropped..stuff happens!