when we opened the box, the latch doesnt extend all the way to the lock to close it. how do i extend the latch so i can close it.
148826
We had the same challenge. Once you get the spindles in place, the pressure will bring it together.
148827
Tighten the extension screw ends on the right and left sides of the top gate to push the gate closing closer together. At some point, the gate opening should close enough so that the gate latch will catch. You will need to repeat this procedure at the bottom sides of the gate too. If the gate still hasn't been pushed enough toward the center to close, then you may need to order some side extensions. The width of your door opening should be within the stated range measurements of the box. If your opening is wider, then you will need side extensions.
148828
We have the same problem. I have tried and tried to tighten the gate multiple times. All 4 sides are as tight as they will turn and still the gate does not latch. If you absolutely cAnt get it to work, I would return it. My husband threw away the box and so we couldn't.
148829
When u tighten it against the wall, you need to do it until the latch and bar are the right distance from each other. Same with the gate side so the gate hook at the bottom reaches correctly. If it is not reaching I suspect you don't have the correct number of extension for the width u are enclosing.
148830
Once you secure the gate in place the latch will close. The gate needs the pressure from the wall/stairs to cinch up the gate. If the gate doesn't latch, you do not have the gate tight enough. Good luck! It's a great gate!
148831
When you tighten it on the wall the latch will also tighten and then close.
236746
push the sharp end in the slot. then push the sharp end down to the other side and move it up and away from the slot. there is a small bar under there that keeps it locked [look in the open end and you'll see the little bar].........it's kinda hard to explain. it'd be easier to "show and tell"!
659724
I second the 5 seconds. I have mine on a heavy wooden door and sometimes the latch moves back into the locked position and I have to move the bar to open so it closes properly, otherwise the door bar hits the latch and just bounces back. I also second that before I push the open button or the code I have to pull/push the door so it opens. It's a bit annoying, but less annoying than fumbling with keys.
1843610
Turn the locking handle 1 Turn at a time clockwise and latch it in tell it is snug, do not over tighten! If that wont work send it in, They will fix the problem....
1778128
The box opens oddly. You have to make sure that you are even and holding in middle too. Unless the key is in another part of the package. Can't remember, but it is a tricky lock.
1924175
There is a black latch, I believe next to the front wheel that has to be slackened. This gives it the flexibility to open and close. I don't have mine with me at this moment but I know that it could be tricky to do so you have to keep on trying.
2248360
If you turn key 1/ 4 turn to unlock , then you can press the red button , box will pop up slightly and you can pull it out. To put box back, line up 2 latches in front, push box down till you hear the click then turn key to lock it. Hope it makes sense. Good price, a little flymsy but come with extra brake lights.
891641
It says you can buy a latch for thicker door jams but I can't find it anywhere. Ours are thick too so we actually removed the pin from the door but left the knob and just latch it where the pin would go. I haven't tried it yet but I thought of maybe buying a command hook to put in the door jam to latch it to.
2139279
I did not have this problem. It sounds to me that one of these things is likely:1. You installed it wrong and you need to take it apart to reinstall. 2. Manufacturer defect.Hopefully you did not close the door and end up on the outside, because then you will have to try sliding something in between the door to push the lock out of the way. It will move even if the door is locked.
822213
I put ours at a slight angle and it latches but not as it should. It makes it hard to open at the angle we have but I like that it is tall and can fit a pretty wide opening.
2139281
I did not have this problem. It sounds to me that one of these things is likely: 1. You installed it wrong and you need to take it apart to reinstall. 2. Manufacturer defect. Hopefully you did not close the door and end up on the outside, because then you will have to try sliding something in between the door to push the lock out of the way. It will move even if the door is locked.
10829
Try clicking any numbers to remove the code or zero-out the code that you entered. Then try again. I found the latch difficult at first try, but fine afterwards.
2011626
Yes, I had the same problem with the safety lock. The simple fix is to take a hand drill with bit and expand the opening slightly. It still locks but opens with a mild tug. Good Luck.
807095
Pull lever (metal latches) straight down towrds bottom of the box. Mine don't have a ton of pressure maybe yours wasn't adjusted properly from factory. I believe you can adjust latches for tension. Try looking on youtube under truxport cover or try calling truxedo for further help. I've had no problems with mine. can't beat the price from amazon. Hope this helps if not your more than welcome to ask more questions. Good luck
2208623
There is a nut at the end of the bolt attached to the quick release handle used to latch the frame. You can loosen this to release some tension on the latch. I would not suggest loosening it to much as this could cause the latch to inadvertently open.
1981820
You have to make sure all of the edges are aligned. I did put a little W D 40 on some of the latches. Helped some.
823037
This happened to me one time, a key inside the box got stuck in the lock mechanism. I basically just pounded on it a few times and jarred the key lose and then it opened up.