How did you get the charger port OPEN? No luck with mine at all yet - seems sealed shut. Construction vastly lower quality than was my beloved Mophie.
178101
It can't be opened (the Lightning port). You should use the micro USB port to charge it
178102
Slide your fingernail along the seam of the main battery and the frame that keeps your phone in place. I usually find a crack around the volume and mute button section. I cannot compare the Mophie to the Rokit Boost since I've never owned a Mophie. The Rokit is fine for my occasional use when I cannot be around an outlet.
178103
The micro jack port is on the side near the bottom of the case and not where the phones jack normally is.
497754
is this the port right under the morphie logo where a flattened plug-in from the charger goes? have had mine for several months, and there is no movement of the internal fixture of the morphie sounds like something broke loose inside- maybe a manufacturing defect? would maybe try to let morphie know paul
663325
Jumping on this one... similar problem... charger dropped but the RED wire came off of the 2/12/75 switch... can you comment on where THAT one goes? Thanks....
497755
is this the port right under the morphie logo where a flattened plug-in from the charger goes?have had mine for several months, and there is no movement of the internal fixture of the morphiesounds like something broke loose inside- maybe a manufacturing defect?would maybe try to let morphie knowpaul
1193612
Same thing happened to me with the charger port. The Jawbone is an odd design with it's hidden controls and general difficulty taking it on and off. Performance wise, I thought it was one of the better ones I've used - but I have a pretty low opinion of these devices in general. I've tried about a half dozen or so, some were completely useless (like the Motorola 700). I had a Jabra that worked well for a month or so then one day it decided it wouldn't hold a charge anymore. But back to the Jawbone, because of the charger issue, I really think the product is flawed. I'm going to give the 510 a try. Same thing happened to me with the charger port. The Jawbone is an odd design with it's hidden controls and general difficulty taking it on and off. Performance wise, I thought it was one of the better ones I've used - but I have a pretty low opinion of these devices in general. I've tried about a half dozen or so, some were completely useless (like the Motorola 700). I had a Jabra that worked well for a month or so then one day it decided it wouldn't hold a charge anymore. But back to the Jawbone, because of the charger issue, I really think the product is flawed. I'm going to give the 510... » Read More Same thing happened to me with the charger port. The Jawbone is an odd design with it's hidden controls and general difficulty taking it on and off. Performance wise, I thought it was one of the better ones I've used - but I have a pretty low opinion of these devices in general. I've tried about a half dozen or so, some were completely useless (like the Motorola 700). I had a Jabra that worked well for a month or so then one day it decided it wouldn't hold a charge anymore. But back to the Jawbone, because of the charger issue, I really think the product is flawed. I'm going to give the 510 a try. « Show Less
1446258
Yes. I contacted Mophie and they replaced mine. Warranty is one year I believe.
1930713
Frankly, I don't believe in "faked Mophie" theory. I purchased both my mophie cases in quite trusted stores - Apple Store and Best Buy, so I am pretty sure my cases were authentic. However both malfunctioned after 1-1.5 years of service, so I need 3rd case. Also jack port is really troublesome. It was incredibly awful in my first mophie and slightly better in the second one. I didn't rate it 1-star as mophie was still very useful and other models don't seem any better. But I can imagine some people were quite disappointed/angry with those problems and rated 1-star.
1250073
1) Bad charger. Try charging other things or comparing with different charger.2) charger not compatible with your phone
1705647
That happened to me once. I think perhaps the battery wasn't fully pushed into the charger. I can't speak with certainty to your case, but could that be a possibility? I would try charging it again on the charger and see if it works. if not, contact the seller. I love my charger, and only had a problem the one time. The USB port on my phone has since ceased to work, so I am really glad that I got the charge - it is now a necessity! It has worked perfectly except one time, and I think that the battery wasn't fully pushed into the charger then.
801187
I had the same problem, and returned mine. It started off barely charging and then would not even power on anymore. There is obviously a defect.
148739
I am having the same issue. It worked for a few days and now it seems as if it will not charge my phone at all, it shuts itself off? Anyone else find the problem or a fix to this? Thanks.
94606
The same thing happened to me and I ended up buying a new one. Do you have cats by any chance?I couldn't see any problems with my cable but could see that my phone would charge when I wriggled the cord in a particular way but not in other ways so I'm confident something happened internally to the cord.
1141089
Good question. This is NOT an Industry standard connection. My phone broke several months ago, so all that I have is a charger. The company refuses to stand behind their warrantee, so don't expect much help from them. If you do still have the manual, they have contact information. If you do call them, have your receipt on hand first. Try to get another one from them, or take the offer from Nicole.
1476177
You get a "this accessory will may not be compatible " error at times. Doesn't affect performance. Bigger issue is quality. Buttons broke - bought 4 total, returning 2, quality and craftsmanship poor. Zero response from their customerservice after multiple attempts . Watch for mophie sales and buy one of theirs. (They answer their phones) ;)
64047
Hi, at first mind would not pull up the pictures. but then I tried plugging in the charging cable, and wiggled the cables around and it popped up. Make sure cables arent hanging off. It does better when cables are scrunched up by device.
1269482
Hi, As I read in many post in the web, I found that problem could be the same with the charge port for many reasons ... I would say that maybe would work for you case but I cannot complety sure it. I hope this help to you ...
1749213
That's how I managed to rip off the flap for the phone charger :-/ It's actually really difficult to reopen the case. When I did it, and not really understanding the anatomy of the case, I used my thumb to open the phone charger flap, and began attempting to gingerly pry it open. I think this action resulted in the tear and loss of the phone charger flap. The back protector will only protect the apple logo sticking out. I don't recommend opening it up again.