i tried to use the mh light that was sent with yhis and it flickers but wont come on how do i get a new one without returning the whole lot
139893
Shoot the supplier an email. Worst case scenario: just buy a new one locally.
139894
Sounds like you may have gotten a bad bulb. Contact iPower customer service and they will send you another one. My bulb was also damaged in shipping and I called them and they sent me another one. If that is not the issue their customer service will fix it.
139895
Since their 800# was disconnected I talked with this chick Pauline. Here's her direct # 626-756-4797. Again good luck with it but don't get your hopes high. Hope they take better care of u
139896
Awesome thank you everyone I'll give if a try ... if not just buy a new bulb different brand
139897
I had nothing but issues with mine & went thru sending it back to manufacturer 3x's & each time they sent me a defective one & after the last time pretty much said they weren't gonna do anything else. I mean their 800# wasn't even in service. So good luck with it, I'd return it & get an Apollo if u can
139898
With three failures in a row I would (from 30 years of being an industrial electrician) I would inspect your wall sockets. Sometimes these are just connected with the "push" in cheapo deal(It's common in cheaply built homes) instead of the much better wire wrapped and secured by the screw terminal type. I've dealt with situations, even though I would get 120 volts on the meter, things wouldn't run (in this case a forced air furnace). It was an old home and by installing new receptacles and securing the wires properly to the terminals I cured the problem. Good luck.
38247
It was mailed to me already. I couldnt get the bulb installed and i discarded it. Thank you so much for your concern. I would like another lighted mignifying lamp though.???
713421
If you have it on a dimmer, you need a compatable dimmer switch. If not, contact Feit, they will send you a new light, I bought 14, one was cracked in shipping, Feit sent me a new one immediately. They were great to work with! Good luck.
1008859
I had the same problem. I contacted the seller and they sent a new one and I had the same problem with it. Just a bad lighter. I would contact the seller.
2278963
I thought the same thing but i realized there was a blue sticker over the light. Try taking the sticker off and it should work
1273760
Send it back to amazon for a refund or exchange it for another one and hope it comes from a different seller. There are alot of fakes from all these cheap LED flashlight's that are identical in look's but not in quality. Good Luck
1088919
When my stick first shipped, it got broken in shipping. The customer service people were awesome and replaced it immediately. I would suggest you contact them about a replacement light. My experience was that they want to say yes!
764584
We had the same problem with our new set when the light bulb went on the blink.... flickering continually and it was mind blowing... ugh! But the original company who uses Walmart to sell their aquariums gave us a replacement bulb free without any problem. Thank goodness! I just love my Aquarium! :)
1161185
try using a different light ball because when I got mine one of the light bulbs did not work
1998955
Neither of the 2 I bought "flicker", they work great. Could you elaborate on what you mean?
938986
Same thing happened to mine. Waste of money, lamp was useless, threw it away
1088916
Is it a matter of replacing a battery or bulb? Otherwise, I think you'll have to call the company. I cannot find my stick right at this moment (I have a couple of different ones) and so I can't check if it's even possible to replace those parts. I imagine the company would replace the whole stick for you - if the light just doesn't work.
989876
Dear Terri, For this situation, you just need to contact us by support@taotronics.com with your order ID, we will arrange you to return and then replace a new lamp for you after the return. Best regards, Sunvalleytek
191750
I am having the same problem. I bought two strands at the same time. One has started to intermittently flicker when in the non-blinking mode and the other is fine. I was wondering about exchanging as well.
1934684
I never kept the product because mine came broke on delivery. How ever Halogen lights can get warm and go off but not every 10 minutes, something is wrong with your light to make it over heat that quickly. Did you put a higher walt bulb in it by any chance? That might account for the problem otherwise you got a defected one contact them. Hope this helped Good Luck Shari
1137254
You should contact the company directly. I understand from past reviews that they have good customer service. I have had problems with my light randomly going off!
1473311
I am sorry I threw my away after a month when the lights started to flicker and burn out! I don't remember if it was or not anymore.