hey guys! i have used other cables and eventually i have to wrap the cable around my phone to get it to charge. is this happening with these cables?
172483
Unfortunately yes. If you are charging your phone while on it and resting it against the base of the charger any charger cords will do that unfortunately
172484
Yes, I have a black one that is a little loose and have to wiggle it to get it to work.
2282227
Mine said that and it works just fine. All of these cases I have had along the way ( Mophie ect) have done the same thing. They still work. If it truly does not work you might try a hard reset on the phone. That message pops up every once in a while but I have had no trouble with it charging.
437425
I found the same to be the issue I had as well as the charging connect becoming loose. If you just received the camera I would try to return it. The one I had worked for two months then it stopped. I caulked it up to lesson leaned
947510
I don't think I can be of any help, but maybe the charger is bad. Usually when you charge a phone it tells you if the phone is charging and when its fully charged.
1884211
Well mines didn't , as long as you used the charger that it came with it should be charging properly . When I tried to use another usb it started to charge slow.
1110927
Has the charging cable been damaged? Is the ports you are trying to plug into damaged?
521179
Is does the phone charge when you have the extra battery attached to it? I have a problem where if I only had the case attached I had to position it onto the base properly in order to get it to charge. And sometimes I had to wiggle the little copper piece and set it back on the base in order to get it to charge. I found that when I would wiggle the copper piece and pull it towards the front phone charge better. But it ultimately became pretty frustrating.
148739
I am having the same issue. It worked for a few days and now it seems as if it will not charge my phone at all, it shuts itself off? Anyone else find the problem or a fix to this? Thanks.
406632
I have not had that problem. But I can't get it to charge my phone if its only half charged.
931945
The software should not interfere with the charge functioning. You may have a damaged charger, especially if the cord was too sharply bent during mounting each time? If it's a hard bend, consider repositioning the mount slightly. Also, you can check the charger by testing with another I-phone.
147461
have you tried a new charging cable? could be the jack in the phone too, but try new cable or cord first
1604567
Are you using the Apple supplied lightning cable? I had that issue charging a iphone 6 with a third party cable.
89469
2 questions:Is it fully charged? If so...Is your phone sliding easily into the case or is it a difficult fit? If it isn't then it may not be connecting correctly to the charger.
1225810
I have not had this problem. Sounds like may have defect. I have used mine while it was charging and using blue tooth connection.
64047
Hi, at first mind would not pull up the pictures. but then I tried plugging in the charging cable, and wiggled the cables around and it popped up. Make sure cables arent hanging off. It does better when cables are scrunched up by device.
1221556
Try rotating the phone. There's only one way the phone can go so everything lines up and charges.
1701040
Fortunately I have not had this problem. I would suggest attaching it to the charger one more time to see if you can get it to charge. Otherwise I would return it for an exchange. I bought an extra battery and have had no problems with the charging of either one.