i just received the machine and the first issue is how to get the balls to feed. i puchased 2 dz orange balls and not shimmying down. Can the rubber stopper be adjusted?
178165
Did you purchase Heater Lite-balls to be used with this machine? Not all orange balls are the same. Manufacturer tech support is great, give them a call at 800-492-9334
178166
Our machine has had no issues, although we went with standard 9 in. Baseballs. I don't see anywhere to adjust the foam feeder. I would try different balls!
266889
Ehh, I bought one, but had to monkey-rig, re-tap the top ball.If I went to Home Depot I could have probably gotten the correct thread, but I pieced togehter what I had. The problem is that the socket/thread on the top of the pole is a non-standard thread (Coarse v Fine). I somehow got it to work. Not 'textbook' but i like the flagpole in all other ways that I ignore this problem :(
752773
This lmachine is wonderful, but if you dont want to have trouble with it, check out if there is enough water in the tank before usd it...If not you'l be worry and get upset that the machine is broken or out of order...To resolve the problem, just put it of and detach the cord behind for 2 minutes and replug it,,,,Then everything will be fine !
800167
There's definitely a way to do it; I had the same problem initially. If memory serves, there's a little lever or something that you need to push/pull before you can adjust it. Pretty sure it was detailed in the instructions that came with mine.
417231
I'm not sure why others are having problems, I installed mine two months ago and currently have a broom, a duster and a Swiffer hanging and they have not moved. Put them in the opening, push down slightly and the ball locks it into place.
1083603
I'm sorry Tracey your having this problem but you usually twist it one way to extend it and the oppisite to retract it. There's also a clear stopper in the midddle. Make sure to take the stopper out then try it. If thats not the problem then it might be broken. You might have to exchange it for a new one. I hope this helps.
831876
I ordered the same one and same problem. Read directions and found you need to add a controller..frustrating. Haven't done it ,in drawer. Need to order different one.
1136991
I got mine on ebay and also got a smaller ball. I'm hoping the answers are correct and it will stretch out. I know the ball I already had seems a lot thinner than this one. So maybe that's why.
1075806
Try a different battery than the one that was in it and the one you replaced. If that doesn't work make certain the 2 posts are inserted as far as they will go. Now, a problem my niece had, on the wheel with all the balls. Make certain they are equally spaced. I think if the balls are to close together it throws the balance off. One wheel will turn to allow you to do this. If this doesn't correct the problem send it back to Amazon. Note: I stopped using mine because a battery only lasts about 3 months and there is no on/off switch for times when you don't want it running. It's a bother to always remove the batter. Try a different battery than the one that was in it and the one you replaced. If that doesn't work make certain the 2 posts are inserted as far as they will go. Now, a problem my niece had, on the wheel with all the balls. Make certain they are equally spaced. I think if the balls are to close together it throws the balance off. One wheel will turn to allow you to do this. If this doesn't correct the problem send it back to Amazon. Note: I stopped using mine because a battery only lasts about 3 months and there is no on/off switch for times when you don't want it running. It's a bother to... » Read More Try a different battery than the one that was in it and the one you replaced. If that doesn't work make certain the 2 posts are inserted as far as they will go. Now, a problem my niece had, on the wheel with all the balls. Make certain they are equally spaced. I think if the balls are to close together it throws the balance off. One wheel will turn to allow you to do this. If this doesn't correct the problem send it back to Amazon. Note: I stopped using mine because a battery only lasts about 3 months and there is no on/off switch for times when you don't want it running. It's a bother to always remove the batter. « Show Less
1511423
I'm wondering about this as well...seems like it would have this issue. I just got one but am concerned about using it until my 4 month old can roll in all directions and right himself if need be.
2011735
if you turned the 'squeezing' nut too much were the whole assembley turns you will never get it tight. you get one try at it then you have to back off the nut and drill out bad nutsert an try again with another there is no going back . you might find another one at a hardware store or email dee zee for another . good luck they are tricky!!!!
434668
What we ended up doing is taking a very big flat-bladed screwdriver and wedging it in between one side of the hex bolt and the metal of the bottom bar. We then used a great big wrench to turn the ball to tighten it. (So we turned the ball and held the nut in place as opposed to holding the ball still and turning the nut). Doing it this way did mar the rubbery covering of the unit a little, but it also got the job done.
1036817
This is the batch one so I have to put the stopper in place. It is a safety mechanism. You can get one that uses a switch too if you prefer.
193309
O.k. Thanks! I'll try that tonight. I saw that short knob and I keep messing with it, but nothing is happening. I think I'm not doing it right though so I'll try again and maybe get someone to help me. When I jiggle and pull the knobit, do I pull on the base of the machine at the same time? Just making sure I understand what to do here. Thanks again!
214452
I believe there is a manual. I gave it as a gift and my sister set it up. When I asked her about how to adjust it to make balls pop up on the way back she said she didn't see anything about it. So there must be. I also remember that I was looking for the answer in an online manual but there I couldn't find one. Hope that helps.
2228616
change the direction of the arms and then run water thru it...make sure they are turning in the correct direction in order for it to move forward...I've done the same..... also make sure that the stop underneath it is not triggered/stuck
735437
You have to add spin to keep it on the court, and add height to the elevation. If you can have two people, one can adjust it while the other returns, you may have to wait for a few balls for the adjustment to actually be made. Good luck