I tried changing my brush and the sonic is not working. What do I do.
143692
Make sure the brush is properly attached, and that the device has a good charge. If you have the Mia 2, the Body Brush is not compatible with it. If this doesn't solve the problem, contact the Company.
1844841
There are several different hx5610 e-series toothbrushes. We have 2 different Sonicare units. The brushes appear to be the same but are not. Look under your brush head. It will either be a black square or it will be 2 separate pieces in brown. I bought the ones in black and fit perfectly with the unit I use. I'm very happy with my purchase. If you are looking to buy the same item I did, the bottoms are the black square style. Let me know if this doesn't answer your question.
1197000
I would imagine you would have to contact the manufacturer directly. Odds are a replacement comb would cost more than a new complete brush on amazon. That is unless it's a warranty issue. I'm sure the manufacturer would honor any warranty issue promptly.
123985
I contacted Gama Sonic and they told me to return the battery pack with proof of purchase from Amazon. I did that 12 days ago and not heard from them yet. Look at the warranty policy Gama Sonic has in their web site.
2111574
If you have tried the suggestions from others who responded to your question, I would contact the manufacturer. Be sure the brushhandle is fully charged and the brush is attached fully to the handle. They only last about 3 or 4 months before being replaced if you use the brush even once a day then gradually slow up in rotation. This is the signal to replace the brush.
2111577
I have used mine for quite a long time. Is the motor working - have you charged it? If the motor is working, do you have the brush firmly connected to the motorized unit - if it's not clicked in firmly, it won't work.
1834208
Best bet, send it back and ask for a new one. Mine has worked fine since day one. You deserve for yours to work also. Hope this helps bro.
1264337
Maybe try a sensitive brush. Don't push hard at all. I love mine. Hope that helps.
63192
Gee I am not sure. I originally ordered a new part because it just wouldn't hold a charge. But the part didnt work instead they offered to repair it for the same price. So I sent it to them and it has worked like a charm. I have had my original sonicare for probably 10+ years. After the repair they immediately sent it back. They were great!!
797592
Hi, I've already tried this - Go onto amazon search and key in phillips sonicare toothbrush rs930 then hit enter, you will the description but at the bottom you will "what people bought at the same time" and you will see the replacement brushes. Just make sure and look at your before you order to be on the safe side. If that doesn't work. I have purchased mine at Kohl's - just bring one with you.
1987327
i had this problem a few months ago, however if you remover the brush and remove the hair from it, it works. Hope this solves your issue.NB I watched the YouTube video on how to clean the brush
764021
did you push the reset? little black button on the back corner of the beater brush
1987325
I have to press the reset button too. I also clean the brissels of the brushes. I found that this helps me not have to reset it as often. I still haven't figured out how to use the attached brush.
1086684
Yes. My brush just says ...SONIC... at the top, but it has a medal rod that you place the brush on.
208940
Yes the sonic breaks down all the way to the battery and sound/ light core. Take it apart and mix and match parts.
1390616
I put the brush in, close the door and push the button. Then it lights up for a specific amount of time. If the light doesn't come on then it may not be working. Not sure if it senses if there isn't a brush head inside or not.
62304
If it's new, make sure the brush head is firmly seated. If it has been on the charger for 24 hours and still won't turn on, it may be defective. If it isn't new, my best guess is that it has died. That's how both of mine have failed -- one day they just wouldn't turn on.