My ball didn't come with the Instruction Chart and plug that were supposed to be with it. How can I request those items to be sent to me?
150507
The package should have the plug. I would return it to amazon for incomplete packaging. How can u use the item without the plug? Mine came complete so I don't know how to answer your question but like i said I would return it and order a new one with the plug.
150508
You should return the package to Amazon for incomplete packaging, parts are missing. I received my product with 2 plugs, the pump and the chart as well as an instruction sheet. Return the entire product and request a new one. When you return it indicate parts are missing.
821343
They sent me the ball with a plug in my package. Actually when i take the pump out it deflated a little bit... Have to prepare..
1690370
what they sent me did not come with instructions nor what it for the correct model. im out everything.
1106248
Mine had the ball but check your order number because when i order mine there was one that did not have the ball on the rope
944241
You need the instructions. Contact the seller 626-625-2450. There are 2 cables in case you need extra power to make the player run. Again, contact the seller. Good luck.
1257038
the instructions for mine came with the item-if yours is missing I would contact the manufacture. they should be able to email it to me..
393495
The invoice does not have an item number. Sorry! I am not sure they sell the balls separately but they should and hopefully they do! Good luck!
1826628
I was able to get replacement balls here: http://www.hapetoys.com/us/en/contact They charged me 5 bucks plus shipping.
458346
There is a website with a pdf file you can download that has the how to use stuff. You should of received it within your package.
2230146
I bought the DVD and not the book so I'm not sure what comes with the book. The DVD I purchased included the ball.
1332355
It should have instructions so contact Amazon.com or the seller. It's probably easier for everyone if they can ship just the instructions versus returning the product and reshipping it. It may be possible to email the instructions to you, as well.
894467
You will have to contact the seller you purchased them from. Go to "Your Orders" and click on the item you want to send a request on. Good Luck
1826627
I was able to get replacement balls here: http://www.hapetoys.com/us/en/contactThey charged me 5 bucks plus shipping.
408225
It sounds like you received a defective ball. The distributor (Plasmart) will replace it - they are good to work with. You can contact them through the website at perplexus.net and explain what happened.
2058924
You will have to e-mail the manufacturer. They sent me extras for free! Good luck!
826756
You can get a copy from the manufacturer's Website. If you can't get it there I can E-mail you a PDF copy if you want.
1688538
I have a similar issue. Haven't ordered it yet, but based on Q&A; there, try this one: http://www.amazon.com/Kong-Company-292077-Extreme-Med-Lg/dp/B009O3QLMU/ref=sr_1_7?ie=UTF8&qid;=1418164934&sr;=8-7&keywords;=kong+extreme+ball