What is my protection when I buy this product and the company doesn't send test results??! Which happened.
157504
Call them, thats happened to me. Had credit card problem, once the card went through they sent the results. Worst case if you cant resolve, call credit card company and tell them what happensed and the will credit you and investigate and chg back the company if can resolve to your satisfaction.
157505
I don't know, but I had the same thing happen with a test I mailed in shortly after Labor Day.
1942473
Not sure. Pretty sure I had some faulty test kits. No sure if it works it not. I read the reviews on my test kits and I'm pretty sure it was those that were bad.
2152158
Janice, you will probably have to request an MSDS [Material Safety Date Sheet] to come close to knowing what this manufacturer/supplier's percentage of menthol might be. You can conduct a test yourself if you have access to a school laboratory, but you probably don't want to invest the time. If ethical, this vendor "SHOULD" respond to your question...instead, thus far, Amazon is reaching out to customers like myself...who did not manufacture the product, to answer your question. Odd, Yes? By law, you have a right to receive the MSDS sheet when requested. You might also inquire what carrier oil is used. I notice that is not listed by the manufacturer either. Janice, you will probably have to request an MSDS [Material Safety Date Sheet] to come close to knowing what this manufacturer/supplier's percentage of menthol might be. You can conduct a test yourself if you have access to a school laboratory, but you probably don't want to invest the time. If ethical, this vendor "SHOULD" respond to your question...instead, thus far, Amazon is reaching out to customers like myself...who did not manufacture the product, to answer your question. Odd, Yes? By law, you have a right to receive the MSDS sheet when requested. You might also inquire... » Read More Janice, you will probably have to request an MSDS [Material Safety Date Sheet] to come close to knowing what this manufacturer/supplier's percentage of menthol might be. You can conduct a test yourself if you have access to a school laboratory, but you probably don't want to invest the time. If ethical, this vendor "SHOULD" respond to your question...instead, thus far, Amazon is reaching out to customers like myself...who did not manufacture the product, to answer your question. Odd, Yes? By law, you have a right to receive the MSDS sheet when requested. You might also inquire what carrier oil is used. I notice that is not listed by the manufacturer either. « Show Less
1697430
I have used this product for over a year and have never developed a rash, nor has it dried out my skin. However, my dermatologist, who suggested this product, says that some people's skin reacts differently than the norm to any product. All I can say is try it as soon as you get it, and send it back if it reacts negatively to your skin. I think Amazon gives you 30 days to return an unsatisfactory item.
1438363
Mine was a counterfeit too. Better to buy from Clarisonic directly or an authorized retailer instead. The serial number was not valid according to Clarisonic when attempting to register it. When I requested a refund I was given a full refund, no questions asked. In fact, I was told that I did not even need to return the item at all. Also, there was no seal on the lotion tube. I ended up buying direct from Clarisonic and I was surprised to see the lotion had a seal. Hmm... I wonder what was in that tube? Buyer beware!!! Strange that seller's address in the shipping box led to a house according to online maps. Mine was a counterfeit too. Better to buy from Clarisonic directly or an authorized retailer instead. The serial number was not valid according to Clarisonic when attempting to register it. When I requested a refund I was given a full refund, no questions asked. In fact, I was told that I did not even need to return the item at all. Also, there was no seal on the lotion tube. I ended up buying direct from Clarisonic and I was surprised to see the lotion had a seal. Hmm... I wonder what was in that tube? Buyer beware!!! Strange that seller's address in the shipping box led to a house... » Read More Mine was a counterfeit too. Better to buy from Clarisonic directly or an authorized retailer instead. The serial number was not valid according to Clarisonic when attempting to register it. When I requested a refund I was given a full refund, no questions asked. In fact, I was told that I did not even need to return the item at all. Also, there was no seal on the lotion tube. I ended up buying direct from Clarisonic and I was surprised to see the lotion had a seal. Hmm... I wonder what was in that tube? Buyer beware!!! Strange that seller's address in the shipping box led to a house according to online maps. « Show Less
1426555
Sorry no tests were done on my part and I need to buy stuff to test them which I'm not gonna do so far wish I was more helpful but as per your article these kinda suck so if u r convinced why go through with it
631067
I called the company. They claim no to everything. Supposedly, they will be changing their lable in the future to reflect this.
1609561
Honestly even if it's past the date on the packaging I'm sure it still work just as well, probably take awhile or if they get yucky depending on how they are kept until it would alter the result of the test!
443821
Since I'm not a paying member of ConsumerLab.com, I'm not able to read the test results.
104999
I have no idea. I used the product and got good results. I have never investigated the guarantee.
1737820
I had a similar thing happen and I am definitely pregnant. I wouldn't trust these digital tests. Just get a regular First Response and see what comes up. I took 6 tests and all of them stated "pregnant" except for the one digital. Just buy some other brand and see what the result is.
1187799
If this was an issue, wouldn't the manufacturer have taken all that into consideration when testing the product? To me using common sense care would go along way to protecting from moisture. Such as the angles at which the probes are placed inside and method of cleaning.
434575
I would consult the website for that information. I believe it voids the warranty of you open up the casing to check yourself.
1455156
I got an email from the company, asking me to let them know if I am unhappy before posting an Amazon review (yeah, super shady), and got my refund that way. To be honest, they did work, I am pregnant, the ovulation tests worked, and although they never got dark, the pregnancy test was positive at 9 dpo. But, I have a problem with liars, and they lied about what these were...over and over. In the end, they still tried to say they were "accidentally " packaged in Wondfo wrappers (but these are not Wondfo, nor does Wondfo deal with Accumed) but they refunded my money and stopped responding to my questions I got an email from the company, asking me to let them know if I am unhappy before posting an Amazon review (yeah, super shady), and got my refund that way. To be honest, they did work, I am pregnant, the ovulation tests worked, and although they never got dark, the pregnancy test was positive at 9 dpo. But, I have a problem with liars, and they lied about what these were...over and over. In the end, they still tried to say they were "accidentally " packaged in Wondfo wrappers (but these are not Wondfo, nor does Wondfo deal with Accumed) but they refunded my money and stopped... » Read More I got an email from the company, asking me to let them know if I am unhappy before posting an Amazon review (yeah, super shady), and got my refund that way. To be honest, they did work, I am pregnant, the ovulation tests worked, and although they never got dark, the pregnancy test was positive at 9 dpo. But, I have a problem with liars, and they lied about what these were...over and over. In the end, they still tried to say they were "accidentally " packaged in Wondfo wrappers (but these are not Wondfo, nor does Wondfo deal with Accumed) but they refunded my money and stopped responding to my questions « Show Less
2113170
hire a professional.....these test kits are junk and dont tell you anything
1458087
There is no way to know for sure you would have to contact the company. In my opinion i think its a great product it is very affective for minor cuts, bug bites, acne, and a natural vapor rub i love this brand and recommend it to you I'm very pleased with it. :)
1667315
Sorry. I have no idea. The issue hasn't come up. Have you checked the company web site?