One of my traps arrived damaged, with one of the cones broken and loose. I had already set up the other, so can't return it. Help!
144067
Just call, I'm sure that they will send you another one to replace the one that broke. Then you send the broken one back.
144068
I had the same problem. Never did an answer or a replacement. I have forgotten about it. I'll get mine someplace next time.
2212976
I put a chandelier bulb in the one I ordered (before) realizing the damage to the crystal could not be repaired. Item was returned. Good luck with yours.
318915
Haha had the same problem but then,I decided to put the nesting box into the cage. Though I did get a new cage since it wouldn't work with the other one so got a new cage and put the nesting box inside. I hope this helps you out if not then I'm sorry I couldn't be any help to you.
215118
I am sorry, but my cage was damaged and I am waiting for a replacement, so I have not yet assembled it.
433582
My twine holder was delivered with the post and base separated and would not stay together - I could see there was some glue on the post - I contacted Amazon and asked if I should attempt to fix the item or return it - Amazon customer service said the twine holder was broken and sent me a refund - Good luck -
1608132
Ours arrived broken, and wasnt opened for months so it couldnt be returned. We never got the opportunity to try it.
1241320
Mine came in perfectly! sorry to hear that yours were damaged. maybe contact them and ask what the deal is and what they are willing to do to remedy the situation.
122952
Mine was damaged in shipping and is packed back up for return, but when the new one arrives I will post it
1614716
I bought 5 and all were perfect. I would suggest to take the batteries out and reinstall and see if that fixes it. If not contact Victor. Sorry I couldn't help more. We put 5 traps on 3 floors and took care of all the mice in 24 hours.
1620146
Hello Monica, I am sorry. Mine arrived severely damaged so I returned it to vendor, I never got a chance to try it.
1088919
When my stick first shipped, it got broken in shipping. The customer service people were awesome and replaced it immediately. I would suggest you contact them about a replacement light. My experience was that they want to say yes!
1602305
I hope you bought it from a place where you can return it without extra cost to you... because the alternative is to pack it up and ship it to manufacture for fixing... You pay the shipping cost both way... Lousy Company Guarantee policy...
1396790
What happened to me was I opened the shipping box and it popped out to about a two foot circle. Then, I couldn't get it to go back to the size it was in the box. It's the total mass of the fabric that might also be a problem. The holes in the net I received are large enough to let in the insects. I gave up and bought a square one.
742852
Whats broken on it and i dont really kno were u would be able to get it fixed maybe a bait shop but let me know whats broken on it and maybe i can help u fix it
1440693
Katrina, There are two traps. You will remove the smaller from the larger and use separately. Jim
655590
Nothing can be done. Unfortunately you received a defective toy like i did. The only thing to be done is to return it. I didn't want to go thru that trouble and crossing my fingers I ordered a second set which came in good condition. I don't understand why the company doesn't make sure all the parts work before shipping.
103143
I would not recommend this product. The cage I bought was delivered damage (bars bent horizontally, not front to back). The seller blamed it on the shipper though I reported to them that there was no evidence of package damage. They sent a replacement section. That one also was damaged similarly to the first. The sellers response was "take a pliers and fix it." They would not send another replacement because it would only get damaged by the shipper. Does anyone see the ridiculousness of this response? Why are they still selling the product? I challenged the charge with the credit card company and it is still in dispute. My disappointment is also with Amazon! I asked for their "A to Z" guarantee. After I contested the charge with the credit card company, Amazon notified me that that invalidated my "A to Z" guarantee. I contacted them to state that this is not explained on the "A to Z" web page. Amazon has not responded. Poor product, poor customer relations; shame on Amazon ( not to at least respond to my challenge of their decision)!