How do I know I got the soft version? The one I received is hard so any jaring hurts in the tender part of my neck that rests on the pillow.
155900
that's the only problem with this,, it gets hard when its cold,, put it inside so it stays warm
155901
Gosh, mine is nice and cozy soft. Try pulling it down or up some. Mine is at my neck for support. I even took mine to the dentist for my neck.
155902
For this particular pillow, I thought that it only came in soft. Does yours look like the one pictured? Yours should feel like a memory foam. If not, or if you just don't like it, then I'd look into returning/exchanging it. Good luck!
2268295
It depends on which side you use it. One side is a bit less firm than the other. I use the firmer side so when I lie down , my body doesn't sink in at all. It's not extremely firm though, so it feels nice because it's not hard as a rock.Level of firmness would be an 8 and a half �
3202
I found mine to have the same firmness. The best advice I can give is to force yourself to try it for about 3 nights. You will either love it or hate it. Just take comfort in the return policy!
115135
Not sure--I got mine at Costco, but I bought mine about 5 years ago. Somewhere in between then and now, they changed the pillow, and it's not NEAR as good as the one I had--it's now thinner, less dense--it's too flat and squishy for me--not enough support anymore.
2190232
The pillow's firmness is determined by the amount of water you decide upon. If you choose to pour enough water into it, it will become very resistant to the depression you're concerned with. With too much water in it, I've found it to be too resistant. I hope that's helpful.
158963
Its not downy soft but mine is not 'stiff as a board'. Maybe someone else knows. *Always remember to search google/bing/yahoo /whatever for opinions and info.
766158
I've had both. Gentle is softer, as stated. I prefer the standard because it doesn't flatten out as much over time. However, it is hard and if you like a softer (ie, feather pillow), then go with the gentle. I feel like these pillows only last 6-12mos anyway, so try one hardness, and if you don't like it, buy the other and try it next time. There's not enough difference between the two to make you really not like either one.
1095582
I suffer from arthritis of the hip, some people like the mattresses a little bit softer, I'd say this one is between soft and firm, but to my peace of mind, all the pain I used to sleep and wake up with has gone away since I started sleeping on it. I really hope you can find it as relieving as I have. Good luck!
1492295
Mine feels quite soft. I find it very comfortable. Firmness is relative and subjective though and I don't know what your original feels like.
846071
It's on the softer side. If you like your bed really comfy this is the Memory Foam to get!
1449335
It's definitely more in the firm side. I noticed it softens up but not as soft as I would have liked.
766157
The firmness/hardness of the pillow. Gentle is softer and standard is rather firm. I bought standard and found it to be considerably firmer than my tempurpedic and so did not like it at all. I should have purchased the gentle.
605446
The bottom of the pillow is flat, the top of the pillow has two supportive humps, one side is smaller than the other and firmer than the other. I have to use the smaller side, the bigger side gives me a headache. I got my first pillow like this, this brand, through a chiropractor and now it's the only one I can sleep on. For me, they will last for about 3 years before I replace them, but that's me. It's not a memory foam where is sinks down, it's a foam, but it's a very supportive foam. I highly recommend this pillow, but keep in mind, different things work for different people. Good luck and if I can answer anything else, just ask and I will do my best!! The bottom of the pillow is flat, the top of the pillow has two supportive humps, one side is smaller than the other and firmer than the other. I have to use the smaller side, the bigger side gives me a headache. I got my first pillow like this, this brand, through a chiropractor and now it's the only one I can sleep on. For me, they will last for about 3 years before I replace them, but that's me. It's not a memory foam where is sinks down, it's a foam, but it's a very supportive foam. I highly recommend this pillow, but keep in mind, different things work for different people. Good luck... » Read More The bottom of the pillow is flat, the top of the pillow has two supportive humps, one side is smaller than the other and firmer than the other. I have to use the smaller side, the bigger side gives me a headache. I got my first pillow like this, this brand, through a chiropractor and now it's the only one I can sleep on. For me, they will last for about 3 years before I replace them, but that's me. It's not a memory foam where is sinks down, it's a foam, but it's a very supportive foam. I highly recommend this pillow, but keep in mind, different things work for different people. Good luck and if I can answer anything else, just ask and I will do my best!! « Show Less
1818597
My experience tells me that it is a soft initial firmness with a deeper firmness under the top layer. So, firm with a soft pillow feel.
1591013
The more water you put in the higher and firmer the pillow gets. I personally like it softer and flatter so I don't put as much water in. You just have to adjust to your comfort.
1709872
I sleep on my side and find it a reasonably comfortable pillow. You should know it is firm, perhaps even hard in the sense that most stuffed pillows will gradually shift their stuffing, settling into the shape of your head. This one does not do that very much, it is not hard like a brick but neither does it let you sink into it very far. While I can not speak for others, I would expect that if you like a solid, slightly yielding pillow, this is for you. If your preference runs to the more squishy pillows you probably will not like it.
715194
Mine was also very firm at first. It is much softer now but firm. So yes it does get a little softer