Does this model have an issue with dark carpet? The reason I ask is I had a bobsweep vacuum with this issue.
174536
I don't have dark carpet but deep brown (almost chocolate color) hard wood. The rug has some black in it. With this in mind, I never had issue with neato so far. I googled this question before buying and found that Roomba has this issue, hence went with neato instead.
55906
I had no problem as the suction is so great. I agree with tools for maybe corners etc.... Overall I absolutely love this machine and I am one that swore by Dyson. Both are amazing.
829480
I have a Dyson and will admit that it cleans well. It is noisy and I had to send it back for problems with extreme noise, it took two weeks before it came back. A year later the same problem came back. I am looking to buy the Hoover.
1445430
No, we haven't had any problems with the casters. We have used our vacuum a lot, picked it up from place to place, and no problems at all. Try contacting the company.
869144
We have very DARK chocolate brown carpet & works well. I don't believe color plays an issues with it. The Robot runs it's patterns and makes sure all areas are clean.
746805
I'm sorry but I haven't had this problem so I'm unable to offer a "real" solution. I would suggest, however, that you be certain the area you're cleaning has been vacuumed very thoroughly prior to cleaning.
182087
I really do not have an anwer for that. I was not happy with mine and returned it because it did not clean any spots on the carpet. I am just being honest about the product.
1630240
yes, I have my two on carpet and no ill effect. Get the upgraded Dimplex though...it's much nicer/better
495766
You might have the external vaccum hose loose, or your floor is really really dusty. Vi've owned 5 and never had that issue. One model was with poor suction, so I ordered another
302227
We had the same experience. I agree with the commenter that the vacuum does not work well on high carpet or in dealing with long hair and a fair amount of pet fur. After my experience with Miele, I would recommend folks to buy a dyson.
289286
I too have encountered the same issues. This is my second Dyson, but it will be my last. If you still have the time to return yours I would recommend doing so and purchasing one of the newer Sharks! This has been the biggest disappointment. Best of luck.
1617592
The black or dark floors (including rugs, carpets and hard floor) will cause confusion to the cliff sensors on the bottom of CleanMate vacuum, so we do not recommend to use it on black/dark floors.
2164788
Haven't had the pleasure? yet of cleaning---when vacuuming, usually have upholstery brush attachment available to lightly dust my Dyson---it hasn't needed a really deep clean yet and I use everyday---Have a warm, not hot or humid summer y'all
708830
I am very unhappy with mine. Bought it in 2013 and in less than a year I had many overheating issues. Online just now because I am fed up and will replace, after today vacuuming about 150 square feet of combined tile/carpet and having it overheat and automatically turn off. have tried filters, etc., nothing changes. In addition, from the first time we vacuumed cat and dog hair would clog the connector between hose and bag because of how the two connect. Continually having to manually unclog hair for it to not lose suction. I'm surprised so many people like this model. Wish I had returned promptly to Amazon. I am very unhappy with mine. Bought it in 2013 and in less than a year I had many overheating issues. Online just now because I am fed up and will replace, after today vacuuming about 150 square feet of combined tile/carpet and having it overheat and automatically turn off. have tried filters, etc., nothing changes. In addition, from the first time we vacuumed cat and dog hair would clog the connector between hose and bag because of how the two connect. Continually having to manually unclog hair for it to not lose suction. I'm surprised so many people like this model. Wish I had returned... » Read More I am very unhappy with mine. Bought it in 2013 and in less than a year I had many overheating issues. Online just now because I am fed up and will replace, after today vacuuming about 150 square feet of combined tile/carpet and having it overheat and automatically turn off. have tried filters, etc., nothing changes. In addition, from the first time we vacuumed cat and dog hair would clog the connector between hose and bag because of how the two connect. Continually having to manually unclog hair for it to not lose suction. I'm surprised so many people like this model. Wish I had returned promptly to Amazon. « Show Less
1080731
I was about to post the same complaint! We got our DC14 back in February I believe and at first it was great on our old carpeting (14 years plus). Then in August I got new carpeting in 2 of our 3 carpeted rooms -- this new carpet is a good quality Anso Nylon, and I love it -- except that the DC14 takes a lot of muscle power to push around on the new carpet. I mean seriously, I expect my shoulder to give out! It often makes that horrible grinding noise when I try vaccuming this carpet. Also it doesn't seem to pick up nearly as much pet hair on the new carpet as it used to. I have pored through the manual but it only says that the DC14 may not be good on area rugs because they are not secured to the floor. It suggests raising the rotating brush for the hardwood floor setting. This isn't helpful to me in my situation. I tried that, same results. I know the vaccuum itself is still fine because it works wonderfully on the one room that still has the old carpeting. That old carpeting was installed by the our house's previous owner so I don't know what it is made of, but I suspect it's polyester. I believe that the DC14 just isn't good on certain kinds of carpets. Do you know if your new carpeting is nylon? If so, that may be it. Dyson really needs to address this problem if I am correct about the cause. Either that, or the box AND Amazon's product page should have a very visible warning that this vaccuum is not good for Nylon carpets. So if anybody can recommend a vaccuum that does well on an Anso Nylon, I'm all ears!
468390
No problem at all. I have a large rug that is almost like shag carpet. It vacuums it and does it well. I have two large furry dogs and a cat, this thing is a life saver. I used to vacuum every couple days, now I can wait a week.
226059
I also purchased this and love it! My vacuum works so well. Perhaps yours has a glitch or is a lemon for some reason. I know one thing, the manufacturer stands behind their product. Simply contact them through their website and let them know what has happened. They will definitely help you out.They are a family owned company with great values. Contact them!