I cannot get video to play. Encoded just as tech support suggested: Xvid AVI, mp3. Nothing but a black screen.
143325
If you are using a memory stick, plug it into a computer and make sure the pics transferred. Otherwise, I would return it to amazon as defective and get another one. I assume the power is on to the unit. There is a switch on the unit for power on/off.
366429
I would try a new Video in cable, if problem still exists check the hdmi cable. If not a cable problem, return it as the conversion chip may be bad.
1569266
I can get it to load but not play, however I used my XBox360 and they have an app for instant video works great
411823
I couldn't play them on the device either, so I hooked it up to my computer, found the videos folder (for the camera) & double clicked on the video file and it plays.
1627462
I have only been able to play AVI and MP4 formats. I wish it played Matroska video files. Using a converter like AVS video converter can convert anything!
347366
This unit used to play my mp3's flawlessly. One day I attempted to play mp4 video from a flashdrive. It didnt play; and subsequently stopped playing mp3's permanently. Maybe a firmware update might resolve the problem.
445573
You can play videos (plays MP4 and AVI only), but only from a card or USB stick attached directly to the frame. No video over the cloud.
1441432
I downloaded it and I could not get it to play either. I have a Samsung UHD TV and I also tried putting the clip on the 4K movie disc pack that I received with the TV. It also would not play on that hard disk through the USB port. However, it will play on my computer. I do have another Youtube mp4 clip that plays through the disk pack in 4k. I moved that clip to the KdLinks and it came back as unsupported format also. So, I agree that the KdLinks will not play 4k video without some kind of an upgrade.
1079907
It depends on what 's type of your video extention. Avi mkv. etc. Or somehow it's has been corrupt. Trying to deleted it and transfer it back. Good luck
545048
I have not been able to view any a AVCHD formatted videos. I have read this is for burning directly to DVD but I have not used this feature. The MP4 works fine for me so that's what I use.
522565
I bought 2 from a car stereo store and tried to play videos from both. When it didn't work I did some research and learned they will only show pictures from the SD and USB. huge bummer. manual says: USB supports: MP3 and JPEG files only and will NOT support: BMP, M4P, WAV, ASF, H.264, DivX, WMA.
500251
i have several .mp4 format video files that in their media properties window show the audio is encoded with the AAC format. they all play just fine.
309123
All I can say is that I have been able to play .mp4 720p files without any problem. I don't know what other formats will work.
222834
I have not had any success playing video files from my PC, however I have not spent much time trying.
1744112
Hi Cosmo - did you have any luck with Sony? When I called about 2 months ago there was no solution for the problem, which I thought was insane. There is a work-around that I discovered, and that is saving videos in a playlist which are browsable on the Sony player, so videos I want to watch on my TV I put in a playlist, but this gets annoying after awhile. If you had any luck getting this fixed please let us know!
497032
I am not having this issue. You might not have the codec downloaded to your machine. Do you have the latest version of QuickTime installed? Update QuickTime and try playing it with the QuickTime player.
1400578
I am having issues also. WMP doesn't recognize the files, KMPlayer plays audio and video but they are out of sync (video is too slow), Quicktime plays audio and video but the video is "jerky" and not as smooth as it should be, VLC was only playing the audio. I'm running out of things to try. -_-