It is April and I live in Houston - has anyone had problems with the product melting during shipping?
144865
Hello, These will not melt too bad because they are just chocolate coated. At worst, some of the pieces may stick together. Amazon actually stops shipping chocolate items May 1st just for that reason, so there is only a couple of weeks left to order my items from the Amazon warehouse. After that, you will have to order from individuals shipping the item themselves. Thank you for your interest. Calli Books
824387
It might got "activated" during the shipping. If so you need to boil it in hot water till all the crystals are melted and it is in and liquid consistence to "reset" the heat pack.
458860
After a year I had mine melt into the dash one day in Seattle. I have a review with pictures in that section. It has seen hotter weather but something about today (68 degrees measured in the shade) and it decided to melt.
1532812
If you are home when the package arrives then you shouldn't have a problem. however im not sure about the heat from ups truck. it specifically states on bottle to keep out of heat. I got my money back from amazon on this item and purchased from Costco. this is an item to get shipped in the wintertime only in my opinion.
2144667
I'm concerned about this as well. My order was shipped 6/17/14 and it is now 6/23/14 and the product has not arrived. It is the end of June in Texas... these will absolutely be VERY warm.
353506
Hello Christina, We do not refrigerate this product during shipment. The products are kept in a temperature-controlled environment at our facility right up until the time they're shipped to customers. While extended exposure to high temperatures could have an effect, the shipping time is not long enough to have a significant impact on the quality of the products.
706562
Hi, I have ordered this product twice so far and it does not ship cold. I refrigerate the package once I get it. The weather has been cool so far when the was recieved but I'm nit sure if ut's shipped differently in warm weather
1897325
I bought this product twice, and it did NOT come refrigerated either time. This was last year...I don't know if shipping practices have changed since then.
237921
This item is not cold shipped. As the item always is kept in climate controlled facilities with us and the shipping carriers. In the amount of time it takes to deliver, it will not affect the product.
1807281
I know there are products that maintain the temperature at a safe level, such as small filled pouches with dry ice. I think this is how most shippers will use when sending their products.
597724
If they are going to be outside for a while before you take delivery then I would say that temp is to hot. I would say whenever the temp stays steady in the 70's would be a good time to order.
2215365
I also think you should contact the seller. I've never had that problem. Either it got really hot in transit or it's from a old batch. Good luck!
1502969
Debbie, I have contacted the manufacturer about this. They have determined the following: The relatively short transit times and variable seasonal temperatures encountered during transit have been found to be insignificant when tested extensively. Even shipments arriving in summer heat waves can be assured as being potent and undamaged.
285272
My guess and it's a guess - is it's a shipping note; shipments after May and prior to September would not be safe in the US, where the company is headquartered, because the heat would damage the product. The same mark is on a similar product I purchased at a local store five days ago. My thoughts. If you need a better answer, I would contact Burt's Bees directly.
1200125
Have had mine for over a year and I use it out in direct sunlight, no problems so far. Crumbling seems to point to both having been bumped around during shipping and either very old stock or its been exposed to heat for extended periods. Regular bumping during shipping can crack or break plastic parts. Crumbling (assuming it's really crumbling and not just breaking/cracking), usually points to structural deterioration which typically doesn't happen easily to this type of plastic when used/stored in moderate conditions.
2005067
I have never had a problem with this product, however if you check out the packaging there is contact information and instructions on how to proceed in the event of an issue. You can always contact the shipper for this information also. Hope this helps.
1768914
You need to order soon before it really gets warm. I have ordered this item during the summer months and yes they did melted but Amazon was so nice to replace them.