Hi.
user
Hello, how can I assist you?
assistant
I want to cancel my reservation as my grandfather is going through a surgery, help me in cancelling my reservation.
user
Sure, may I know your name?
assistant
My name is Thomas Baker.
user
Ok, please wait a moment.
assistant
Ok.
user
Sorry, there is no reservation found in your name.
assistant
No issue, thank you.
user
Thank you for choosing us.
assistant