Hello.
user
Hello, how can I help you at present?
assistant
Can you aid me to change my reservation due to emergency?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
Marry Wright here.
user
 Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Okay.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Thank you.
user
Thank you for choosing us.
assistant