Hello.
user
Hello, how can I assist you today?
assistant
I want to cancel my recent reservation. Could you help me with that?
user
Sure, can I please know your name to check further in our database for your reservation?
assistant
Catherine Scott.
user
Please wait.
assistant
Ok.
user
Sorry, no reservation found on your name in our database to cancel it.
assistant
That's ok, no problem. Thank you.
user
Thank you for contacting us.
assistant