Hello.
user
Hello, how may I aid you?
assistant
I want to change my existing reservation due to postpone of my seminar which was going to held in Charlotte. Can you help me in doing that?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
Melissa Mitchell here.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no reservation found in your name.
assistant
Ok, no issues. Thank you.
user
Thank you for choosing us.
assistant