Hello.
user
Hello. How can I help you?
assistant
I am Thomas Jones. Owing an emergency, I want to cancel my recent reservation. Can you please help me?
user
Sure, I will help you to cancel your reservation.
assistant
Thank you.
user
Sorry, there is no reservation is found on your name to cancel.
assistant
That's ok, thank you for checking.
user
Welcome, have a nice day.
assistant