Hello.
user
Hello, how may I assist you today?
assistant
Due to some health issues, I am unable to travel the planned trip. Can you please assist me with my flight ticket cancellation process?
user
Sure, I will help you with that.
assistant
Thank you for considering my request in positive manner.
user
Let me know your name to check your reservation?
assistant
Sure, my name is Susan King.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
No problem with that one, I think the ticket has not reserved properly while I was booking. Thank you for your help.
user
Thank you for choosing us.
assistant
Welcome.
user