Hello.
user
Hello. How may I assist you today?
assistant
My friend has changed the tour plan to other day, can you help me in changing existing reservation?
user
Sure, I am here to assist you about that cancellation.
assistant
Thank you.
user
For to check that reservation I need your name, please provide me?
assistant
Previously, I have reserved my ticket with the name of Donna Baker.
user
There is no previous reservation done on your name, so, there is no ticket found to cancel it.
assistant
Ok, may be there is a mistake during booking the ticket. Thank you for providing information.
user
Don't know exactly, but do not have any information about that. Thanks for contacting us, have a great day.
assistant