Hello.
user
Hello, how can I help you today?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, I am glad to help you with that.
assistant
Thank you.
user
May I know your name to chec reservation status?
assistant
My name is George Scott.
user
Sorry, no reservation found on your name to cancel your reservation.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for reaching us, have a nice day.
assistant