Hi.
user
Hello, how may I assist you?
assistant
Due to sudden demise of my grandfather, I need to cancel my reservation. Can you please help me out?
user
Sure, may I know your name?
assistant
I am Mary Lee.
user
Ok, please wait a moment.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no problem. Thank you.
user
Thank you for opting us.
assistant