Hello.
user
Hello, how may I help you?
assistant
Owing to an emergency I had to request for this change my recent reservation. Can you please me in that?
user
Sure, can I know your name?
assistant
My name is Carol Turner.
user
Sorry, there is no active reservation found with your name in our records.
assistant
Ok, that's not a problem. Thanks for your information.
user
Most welcome.
assistant