Hi.
user
Hello.
assistant
I am Melissa Lee, would it be possible to change my reservation?
user
Yes, we can try to solve your problem.
assistant
Thanks.
user
Can you please provide name to check your previous reservation status?
assistant
I have given already.
user
Ok, please be on hold to check.
assistant
Sure.
user
We regret to inform you that there is no reservation on your name in our records.
assistant
It's ok, thanks for your information.
user
Thank you for reaching to our services, have a great day.
assistant