Hello.
user
Hello. How may I assist you for the day?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, we are glad to help you. May I know your good name?
assistant
Mary Parker is my name.
user
Thank you for providing your good name. I apologise that there is no reservation found on your name.
assistant
No issue, Thank you.
user
Thank you for making us to amend you.
assistant