Hi, I am Melissa Miller.
user
Hello, how can I aid you today?
assistant
I just want to change an existing reservation due to sudden demise of my great grand mother.
user
Sure, give me sometime to check and revert to you.
assistant
Ok.
user
Thank you for being wait. Unfortunately, there is no reservation found by your name.
assistant
Not a problem. thanks for your information.
user
Thank you for picking us.
assistant