Hello.
user
Hello,. May I know your good name?
assistant
Owing to health emergency, I need to change my existing reservation. Can you help me with it? I am Pamela Lewis.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation exists in your name.
assistant
Ok, no problem. Thank you.
user
Thanks for availing us, hope to serve you again.
assistant