Hi.
user
Hello, how may I help you?
assistant
I need to cancel my reservation as I am not feeling well. Can you help me with that?
user
Sure, may I know your name please?
assistant
Sure, my name is Anthony Garcia.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, there is no active reservation found with your name in our records.
assistant
Not a problem, anyways thank you for the information.
user
Most welcome.
assistant