Hello.
user
Hello, how may I guide you?
assistant
Actually my Business Trip got postponed, so that I want to cancel my recent reservation. Can you help me?
user
Sure, I will help you. Can you please tell me your name with which the ticket is booked so that I will check?
assistant
Sure, the previous reservation is done under the name Nancy Brown.
user
Ok, please wait a moment.
assistant
Ok, take your own time.
user
Sorry, there is no reservation with your name in our database.
assistant
Ok, no problem,  thank you for your information.
user
You are welcome. Thank you for consulting us.
assistant