Hi.
user
Hello, how can I help you?
assistant
I want to cancel my recent  reservation due to sudden cancellation of my trip. Can you help me?
user
Sure, I am here to assist you.
assistant
Thank you.
user
To proceed further, we need your name.
assistant
I am Christine Young.
user
Ok, please wait for a while.
assistant
Sure.
user
Thank you for your time, we did not find any reservation on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant