Hi, I am Rachel Lopez.
user
Hello, how may I help you today?
assistant
Owing to an emergency, my live concert got cancelled. So I have a request to you to cancel my recent reservation?
user
Sure, I will help you. Please hold on a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your given name.
assistant
Ok, no worries at all.
user
Thanks for choosing us.
assistant
Thanks for your assistance.
user