Hi.
user
Hello, how can I assist you?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, I can help you with that. May I know your good name please?
assistant
I am Dennis Jackson.
user
Fine, please wait for a while.
assistant
Sure.
user
Dennis Jackson, there is no active reservation found under your name to do cancellation.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for choosing us.
assistant