Hello. I am Jerry Turner.
user
Hello, how can I assist you?
assistant
As I need to stay back in own city due to hails on roads and heavy snow, I need to cancel my reservation.
user
Ok.
assistant
Can you please help me in cancellation?
user
Sure, we are here to help you.
assistant
Thank you.
user
 Give a minute, I will check the previous list and let you know the details of it.
assistant
Ok.
user
Thank you for your time, no reservation found on your name.
assistant
OK, thank you for the information.
user
Thank you for choosing us, have a good day.
assistant