Hello.
user
Hello, how can I aid you?
assistant
I want to cancel my recent reservation due to sudden demise of my grand father. Can you please help me with this?
user
Sure, I can help you with that. May I know your good name please?
assistant
Sure, I am Cynthia King.
user
Ok, please wait for a while.
assistant
Ok.
user
Cynthia King, there is no active reservation found under your name to do cancellation.
assistant
Ok, not an issue. Thank you for the information.
user
Thank you for choosing us.
assistant