Hello.
user
Hello, how can I assist you today?
assistant
I am Paul Mitchell. I need to cancel my reservation due to my planned event got cancelled. So please help with that.
user
Sure, please wait while I check.
assistant
Thank you for that. I will wait for your response.
user
Sorry, no active reservation found on your name.
assistant
Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.
user
Thank you for reaching us.
assistant
Most welcome.
user