Hello.
user
Hello, what can I do for you today?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, may I know your name to track your details?
assistant
Nicholas Collins here.
user
Ok, please be on hold.
assistant
Sure.
user
Thanks for being on hold, no reservation was found based on your name in our database.
assistant
No problem, Thank you.
user
Thank you for availing us.
assistant