Hello.
user
Hello, how may I assist you?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, may I know your good name please?
assistant
I am Samantha King.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
No problem, thank you for the information.
user
Thank you for approaching us.
assistant