Hi.
user
Hello, how may I aid you at this moment?
assistant
Due to heavy storm at my location, I'm unable to catch the flight. Please cancel my ticket.
user
Sure. Can I have your name for checking your previous reservation?
assistant
My name is Jacob Thompson.
user
Ok, please wait a minute.
assistant
Sure.
user
Sorry, there is no reservation found on your name to cancel. I think the ticket is not confirmed before.
assistant
Yes may be, I will recheck it once and get back to you later. Thank you anyways.
user
Thank you for consulting our agency.
assistant