Hello.
user
Hello.
assistant
I am Rachel Thomson.
user
How can I help you?
assistant
I would like to cancel my recent reservation because my trip dates are postponed, can you help me?
user
Sure, let me check your reservation details in our database. Please wait for a while.
assistant
Sure, take your own time.
user
Sorry, I did not find any reservation by your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant