Hello, Helen Jackson is my name.
user
Hello, how can I support you today?
assistant
I want to change my existing reservation, due to my press conference has been postponed. Can you help me with that?
user
Sure, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Ok, no problem. Thanks for your kind response.
user
Thank you for reaching us.
assistant