Hi.
user
Hello, how may I aid you today?
assistant
I want to cancel my recent reservation owing to an emergency.
user
Sure, I will help you with that. May I know your good name?
assistant
My name is Carol Harris.
user
Ok, please wait for a minute.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Thanks.
user
Thank you for choosing us.
assistant