Hello.
user
Hello, how may I serve you today?
assistant
I want to change my existing reservation due to bad health issues. Can you help me with that?
user
Sure, may I know your good name please?
assistant
I am Ronald Hill.
user
Please wait a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, no issues. Thank you.
user
Thank you for choosing us.
assistant