Hello, I'm Thomas Anderson.
user
Hello. How may I assist you?
assistant
Due to an emergency, I would like to cancel my recent reservation. Can you help me out with this please?
user
Sure, wait for a minute.
assistant
Ok.
user
Sorry Thomas, no reservation found on your name.
assistant
That's ok. Thank you.
user
Do you want any other help?
assistant
No thanks.
user
Ok, thank you for contacting us.
assistant
Welcome.
user