Hello.
user
Hello, can you please tell me how can I assist you?
assistant
I am Kenneth Wilson, want to cancel my recent reservation due to some personal problem. Will you please help me?
user
May I know your name? Ok, I can help you out with that.
assistant
Sure.
user
Sorry, no reservation found on your name.
assistant
Oh! It's ok, no issue.
user
Thank you for reaching us.
assistant
Anyway thank you for your help.
user