Hello,.
user
Hello, how may I help you today?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, we are here to help you.
assistant
Thank you.
user
Can I have your name to proceed further?
assistant
My name is Stephen Young.
user
Ok, please wait a moment.
assistant
Ok.
user
Thank you for your time, sorry no reservation found on your name.
assistant
Ok, no issues. Thank you.
user
Thank you for opting us.
assistant