Hello.
user
Hello, how may I serve you now?
assistant
I am planning to change my existing reservation details, can you please help me out?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your good name?
assistant
Sure, my name is Kathleen Lopez.
user
Please wait for a moment, while I check for the reservation.
assistant
Ok, take your time.
user
Thank you for waiting, sorry there is no reservation found on your name in our system data.
assistant
It's ok, thank you for the information.
user
Thank you for reaching us.
assistant