Hello.
user
Hello. How may I help you right now?
assistant
Please change my existing reservation due to some health issues?
user
Sure, I am glad to help you with that. Can you please provide your name to check your previous reservation?
assistant
I am Carolyn Wright.
user
Please wait a moment.
assistant
Sure.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching to our services, hope you have a great day.
assistant