Hello.
user
Hello. How can I assist you today?
assistant
I am Jason Edwards. Owing to an emergency, I want to change an existing reservation, so please help me in changing the reservation.
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Ok.
user
Jason Edwards, there is no reservation found under your name.
assistant
Not an issue. Thank you.
user
You are welcome. Thank you for contacting us.
assistant