Hi.
user
Hello. How may I help you?
assistant
I am looking for a flight from JFK to BOS, can you help me out in booking the flight ticket?
user
Sure. May I know your name please?
assistant
Myself Debra Turner.
user
Tell me your travel dates please?
assistant
My trip dates are from Jun 13th till Jun 15th.
user
Are you looking for a stopover in your journey?
assistant
I prefer to travel in direct flight only.
user
Any other preferences?
assistant
No, thanks for asking.
user
Please wait.
assistant
Sure.
user
Thanks for your patience. I have found American airlines which is a stopover flight.
assistant
Ok, don't proceed.
user
Yes, I have confirmed your flight ticket with flight number 1016.
assistant
I said to search with direct flight. I don't need a stop over.
user
Presently there are no direct flights available with us. Thank you.
assistant
That's ok, not an issue but concentrate on the work which you are doing. Don't get confused and don't confuse the customer. Thank you for your information.
user