Hello.
user
Hello. How may I aid you?
assistant
Please help me in changing my existing reservation, as my trip got postponed.
user
Sure, I am here to help you.
assistant
                 Thank you.
user
May I know your name to check your reservation status?
assistant
My name is Debra Robinson.
user
Ok, please give me a moment.
assistant
Sure, take your time.
user
Sorry, there is no reservation found on your name in our database.
assistant
Ok, no issues. Thank you for the response.
user
Thank you for approaching us.
assistant