Hello.
user
Hello. How may I aid you today?
assistant
I am Nicholas Edwards, I want to cancel my reservation. Can you help me?
user
Sure, I will help you with your request.
assistant
Thank you.
user
Please be on hold to check your previous reservation.
assistant
Sure.
user
We regret to tell you that, there is no reservation found on your name in our records.
assistant
Ok, not a problem. Thank you.
user
Thank you for reaching us, have a great day.
assistant