Hi.
user
Hello, how can I help you today?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, may I know your good name?
assistant
I am Paul Turner.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for reaching us.
assistant