Hi.
user
Hello. How can I aid you today?
assistant
Can you please help me in cancelling my recent reservation? As my planned trip has been cancelled due to heavy rainfall.
user
Sure, I am here to help you with that. May I know your name to check your reservation status?
assistant
Sure, my name is Carol Baker.
user
Ok, please wait for a while.
assistant
Sure, I'll be online.
user
Sorry, there is no reservation found on your name in our records.
assistant
That's ok, thank you for giving the information anyways.
user
Thank you for choosing us.
assistant