Hi.
user
Hello, how may I help you?
assistant
My name is Karen Hill. I want to cancel my flight reservation as I am unwell, can you please help me?
user
Sure, I will help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
Sorry Karen, there is no active reservation found with your name in our records.
assistant
No problem, thank you for checking.
user
Most welcome.
assistant