Hi.
user
Hello. How can I assist you today?
assistant
I need to cancel my ticket due to my health issue, can you help me with that?
user
Sure, may I know your name to check for the previous reservation?
assistant
I am Cynthia Harris.
user
Please allow me a moment.
assistant
Sure.
user
I found your reservation and successfully cancelled your reservation.
assistant
Thank you for your help.
user
Thank you for reaching us.
assistant