Hello.
user
Hello. How can I help you?
assistant
Virginia Roberts here. I would like to cancel my recent reservation due to sudden demise of my grand father. Can you please help me with this?
user
Please wait a moment to check the reservation status.
assistant
Sure.
user
Sorry, no reservation found by your name.
assistant
Ok, not an issue.
user
Thank you.
assistant
Thank you for the information.
user