Hello.
user
Hello, how can I help you?
assistant
We friends have planned for a holiday trip but we are unable to arrange our budget so I want to change my reservation. can you help me with that?
user
Sure, may I know your good name?
assistant
My name is Steven Williams.
user
Please wait for a moment.
assistant
Ok.
user
Sorry to say that, no reservation was found with your good name.
assistant
No problem, thank you for your information.
user
Thank you for opting us.
assistant