Hi.
user
Hello. How can I  help you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
user
Just a moment please.
assistant
Sure, please check the details on the name of Samuel Brown.
user
I am sorry no reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant