Hi.
user
Hello, how may I help you?
assistant
I need to cancel my ticket due to my health issue, can you help me with that?
user
Sure, I am happy to help you. Please let me know your name for checking your reservation status.
assistant
My name is Kenneth Hernandez.
user
Thank you. Please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
That's ok. Thank you for your service.
user
You are welcome and thank you for contacting us.
assistant