Hello,. I am Kimberly Martinez.
user
Hello, Kimberly Martinez, How best can I aid you for today?
assistant
I want to cancel my recent reservation due to ongoing tornado at my destination point. Can you assist me?
user
Sure, I can help you in that.
assistant
Thank you.
user
 Please wait, let me check your reservation status?
assistant
Sure.
user
Thanks for your time.
assistant
Ok.
user
Sorry Kimberly Martinez, there is no active reservation on your name to cancel it.
assistant
It's ok, no issues. Thank you.
user
 Thanks for your presence.
assistant