Hello.
user
Hello, how can I help you today?
assistant
 I am Daniel Roberts want to cancel my reservation owing an emergence. Can you help me in cancelling?
user
Sure, we are here to help you.
assistant
Thank you.
user
Wait for some time I will check the reservations on your name and get back to you.
assistant
Ok.
user
Thanks for waiting we found reservation on your name, shall I proceed for cancel your ticket?
assistant
Please cancel it.
user
Your ticket has been cancelled.
assistant
Thank you for availing me.
user
Thanks for approaching us.
assistant