Hi.
user
Hello.
assistant
I am Rachel Moore.
user
How may I be at your service now?
assistant
 Owing to an emergency, my planned to Sky diving with friends has been cancelled.
user
Ok.
assistant
Can you help me in my cancelling?
user
Sure. Thanks for being patience.
assistant
Ok.
user
We found that there was no reservation on your name to cancel the reservation.
assistant
Not an issue, thank you for kind information.
user
Thank you for picking us.
assistant