Hello.
user
Hello, how may I serve you today?
assistant
I want to cancel my recent reservation due to postpone of  my football match. Can you help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
Can I have your name to proceed further?
assistant
Sure, I am Joseph White.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for your valuable time, sorry, no reservation found with provided name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for approaching us.
assistant