Hello. I am Shirley Collins.
user
Hello. How can I aid you?
assistant
Owing to an emergency I want to cancel my recent reservation. Can you please help with that?
user
Sure, I will help you.
assistant
Thank you.
user
Please wait a minute.
assistant
Sure.
user
Thanks for waiting.
assistant
Ok.
user
Sorry Collins, there is no active reservation on your name.
assistant
No problem, thanks for your information.
user
Thanks for reaching us.
assistant