Hello.
user
Hello. How may I aid you?
assistant
I want to change my existing reservation, due to abnormal weather conditions. Can you please help me out with it?
user
Sure, I will help you with that. May I know your name to check your previous reservation status?
assistant
Thank you. My name is Carol Miller.
user
Ok, please give me a moment.
assistant
Ok, sure.
user
Sorry, there is no active reservation on your name in our data base.
assistant
Ok, not a problem. Anyways, thanks for the information.
user
Thank you for reaching us.
assistant