Hi.
user
Hello. How can I aid you today?
assistant
I need to cancel my flight ticket due to my health issue, can you help me with that?
user
Sure, I am here to help you with that. May I know your name please?
assistant
I am Ruth King.
user
Please wait for a while.
assistant
Sure.
user
Thank you for waiting. There is no active reservation found on your name in our database to cancel it.
assistant
That's ok. Thank you for your service.
user