Hi.
user
Hello.
assistant
Edward Hernandez here.
user
Edward, how may I help you?
assistant
Can you please help me in cancelling my recent reservation?
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry, no reservation found by your name.
assistant
Oh! May be my friend has cancelled that already, thank you anyways.
user
Thank you for choosing us.
assistant