Hi.
user
Hello. How may I help you?
assistant
I am Brenda Williams. I want to cancel my recent reservation, because I want to travel  with my friends by road.
user
Sure, Brenda. Could you please hold on for a moment to check for the reservation details in our portal?
assistant
Sure.
user
Sorry, I did not find the reservation for the given name.
assistant
That's ok. Thank you for your help.
user
Thank you for reaching us.
assistant