Hi.
user
Hello. How may I help you?
assistant
I want to cancel my recent reservation due to heavy rainfall at my destination place. Can you please help me?
user
Sure, may I know your name please?
assistant
My name is Sarah Walker.
user
Ok, please wait a minute.
assistant
Sure.
user
Sorry Sarah, there is no reservation found under your name in our records.
assistant
Ok, not an issue. Thanks for your information.
user
Most welcome.
assistant