Hello.
user
Hello. How can I assist you at this moment?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please help me out?
user
Sure, I am happy to help you with that.
assistant
My name is Sandra Perez.
user
Thank you for providing your name. Please wait a  moment to check your reservation status.
assistant
Sure, I will wait for you reply.
user
Sorry Sandra Perez, no reservation has found under your name to cancel.
assistant
That's fine, thank you for your service.
user
Thank you for choosing us, have a good day.
assistant