Hello.
user
Hello. How may I assist you?
assistant
I want to change my existing reservation due to some health issue. Can you help me?
user
Yes, I can help you. Can you tell me your name for checking?
assistant
Yes, I am Joseph Lee.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Ok, not a problem.
user
Thank you for contacting our agency.
assistant
Thank you for your information.
user