Hi.
user
Hello, how can I help you today?
assistant
Owing to an emergency, I want to cancel my reservation. Can you please help me with that?
user
Sure, l will help you.
assistant
Thank you.
user
May I know your good name?
assistant
I am Raymond Miller.
user
Please give me a minute.
assistant
Ok.
user
Thanks for waiting, there is no active reservation found on your name to cancel.
assistant
Ok, no issues. Thank you.
user
Thank you for availing us.
assistant