Hello.
user
Hello. How may I guide you today?
assistant
I want to change my existing reservation due to some technical issues. Can you help me out?
user
Sure, I am glad to help you with that. Can I know your name to check your previous reservation?
assistant
I am Emily Adams.
user
Please wait a moment to check.
assistant
Sure.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for approaching us, hope you have a great day.
assistant