Hi, Richard Wilson here.
user
Hello, how may I help you?
assistant
Owing to an emergency, my planned trip to Washington got cancelled. So I want you to cancel my recent reservation.
user
Ok, I can help you. Please wait.
assistant
Sure.
user
Sorry, we did not find any reservation on your name to cancel.
assistant
Ok, not an issue.
user
Thanks for consulting us, have a nice day.
assistant
Thank you for your assistance.
user