Hello. My name is Carolyn Anderson.
user
Hello Carolyn. What can I do for you?
assistant
 I need to cancel my reservation, as my friends have already booked my ticket in another flight along with them, I was not aware of this thing, so can you please cancel the ticket for me?
user
Sure, please give me a minute. Sorry, there is no reservation found with your name.
assistant
That's ok. Anyway's, I wanted to cancel the reservation. Thank you for your help.
user
Thank you, have a great day.
assistant