Hello.
user
Hello, how can I aid you?
assistant
I want to change my existing reservation due to heavy rainfall, can you please help me with that?
user
Sure, may I know your name?
assistant
My name is Brenda Campbell.
user
Give me a minute.
assistant
Sure.
user
Sorry, there is no reservation found under your name.
assistant
No problem, thank you.
user
Thank you for opting us.
assistant