Hi, I am Kenneth Perez.
user
Hello, how can I aid you?
assistant
Due to sudden demise of my grandfather I want to cancel my reservation, can you please cancel my reservation?
user
Sure, I am here to help you. Please wait for a minute.
assistant
Ok.
user
Thank you for waiting, we are sorry to say that no reservation was found in our database on your name.
assistant
Ok, thanks for your response.
user
Thanks for choosing us, have a good day.
assistant