Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my recent reservation due to sudden demise of my grand father. Can you please help me with this?
user
Sure, may I know your good name?
assistant
Michael Smith here.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
No problem, Thanks for the information.
user
Thank you for reaching us.
assistant