Hello.
user
Hello.
assistant
Janet Moore here.
user
How may I assist you?
assistant
I have to cancel my reservation which I have done earlier to participate in dance programme but unfortunately I have stay back here to take care of my grandmother. Can you please help me out with cancelling of my reservation?
user
Ok, please wait for a moment till I check with your previous reservation and revert with  your previous booking status.
assistant
Ok, I will wait.
user
Sorry for the inconvenience by our agency but there is no flight reservation available by your name in our data base.
assistant
Anyway, thanks for the information.
user
Thank you for approaching our consultancy.
assistant