Hello.
user
Hello, how may I aid you today?
assistant
I need to cancel my recent reservation due to some issues, can you help me in doing that?
user
Sure, may I know your good name please?
assistant
I am Paul Rodriguez.
user
Please wait a minute.
assistant
Sure, take your time.
user
Sorry, there is no active reservation on your name to cancel.
assistant
Ok, no issues. Thank you for the information.
user
Thank you for approaching us.
assistant