Hello, Joshua Parker here.
user
Hello. How may I assist you?
assistant
I want to cancel my reservation due to my wife's health issue.
user
Ok, please wait a moment, I will get back to you.
assistant
Ok.
user
Thanks for waiting, your name is not in cancellation list.
assistant
Ok, not a problem. Thank you for your help.
user
Thank you, Have a nice day.
assistant