Hello.
user
Hello, how may I assist you?
assistant
Matthew Walker here.
user
Nice to meet you, Walker.
assistant
Due to heavy rains in my travel location, I am not able to travel in a flight on those dates. So can you please help me out with changing of my reservation?
user
Ok, please wait for a mean while.
assistant
Sure, take your time.
user
Sorry, there is no reservation found as per your name to change your reservation.
assistant
Oh! I think the ticket was not booked properly while I am booking. Anyways, thank you for the information.
user
Thank you for contacting us.
assistant