Hello.
user
Hello. How may I help you today?
assistant
I am Edward Baker, want to alter my reservation due to some changes in my trip. Please help me out with that.
user
Sure, I am here to help you with that. Please wait for a minute.
assistant
Sure.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
It's ok, thank you for your help.
user
Thank you for reaching us.
assistant