Hello,.
user
Hello, how can I aid you today?
assistant
I am Charles Roberts. I would like to change my existing reservation, due to heavy rainfall my basketball tournament has been preponed. Could you please help me with reservation?
user
Sure, please wait for a while.
assistant
Ok.
user
Sorry, no reservation found on your name.
assistant
Ok, no issues.
user
Thank you for approaching us.
assistant
Thank you for your kind help.
user