Hello.
user
Hello, how may I assist you?
assistant
I am planning to change my departure day in my existing reservation, can you please help me out?
user
Sure, we are glad to help you.
assistant
Thanks.
user
Can I have your good name?
assistant
Sure, my name is Linda Harris.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
It's ok, thank you for the information.
user
Thank you for contacting us.
assistant