Hello.
user
Hello.
assistant
James Allen here.
user
Allen, how may I help you?
assistant
I would like to cancel my recent reservation because my friend met with an accident.
user
Please give me a moment to check your ticket status in our website.
assistant
Sure, I will wait for your response.
user
Sorry, no reservation is found by your name.
assistant
That's fine, thank you for checking.
user
Thank you for reaching us.
assistant