Hello.
user
Hello. How may I aid you?
assistant
Due to some emergency I need to cancel my existing reservation, can you help me with that?
user
Sure, I am here to help you. May I know your good name please?
assistant
I am Joshua Campbell.
user
Sorry, there are no reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you for opting us.
assistant