Hello.
user
Hello, how may I render you today?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, may I know your good name?
assistant
My reservation was done under the name Gary Thomas.
user
Ok, Please wait for a couple of minutes.
assistant
Sure, take your time.
user
Thanks for waiting, no active reservation was found on your name in the database.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for choosing us.
assistant