Hello.
user
Hello. How may I help you?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing my reservation?
user
Sure, please wait a minute.
assistant
Sure.
user
May I know your name?
assistant
Myself Gary Scott.
user
Sorry, there is no active reservation found under your name.
assistant
It's ok, thank you for your help.
user
Most welcome.
assistant