Hello.
user
Hello. How can I help you today?
assistant
Actually my examination is postponed so that I want to cancel my reservation, can you help me?
user
I am glad to help you in cancelling your reservation, may I know your name please for checking?
assistant
Sure, I am Amanda Johnson here.
user
Thank you, please wait. I will come back to you in a minute.
assistant
Ok, sure.
user
Amanda, there is no reservation by your name in our database.
assistant
Ok, no problem. Thank you for spending your valuable time.
user
Thank you for contacting us, have a nice day.
assistant