Hello.
user
Hello, how can I aid you today?
assistant
Owing to an emergency, I want to change an existing reservation, so please help me in changing the reservation.
user
Sure, I am here to help you. Can you please mention your name?
assistant
Myself Emma Brown.
user
Sorry, no reservation found with your given name.
assistant
Not an issue. Thank you.
user
Thank you for opting us.
assistant