Hello.
user
Hello. How may I help you?
assistant
I am Mark Wright. As my plan to go for holiday trip got postponed, I want you to change my reservation.
user
Ok.
assistant
Can you please help me?
user
Sure, I will help you.
assistant
Thank you.
user
Please, wait a minute.
assistant
Ok.
user
Thanks for your time, there is no reservation found on your name.
assistant
It's ok, thank you for your kind information.
user
Thank you for approaching us.
assistant