Hi.
user
Hello, how can I help you?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, may I know your name?
assistant
I am Jennifer Hernandez.
user
Please wait a second.
assistant
Sure.
user
Sorry, no reservation found on your name.
assistant
Ok, no problem. Thanks for the information.
user
Thank you for opting us.
assistant