Hello.
user
Hello. How may I assist you?
assistant
Frank Robinson here. Due to sudden change in my planned date of journey, I would like to change my reservation. Can you please help me out with that?
user
Ok, please wait a moment I will revert you back with the proper information.
assistant
Sure, take your time.
user
Thanks for your time, there is no reservation found on your name to change it.
assistant
Oh! I think the ticket was not booked due to server issue.
user
Thanks for contacting us, have a nice day.
assistant
Anyway, thank you for the information.
user