Hi.
user
Hello. How may I help you?
assistant
Myself Jacob Jones. I want to change my reservation as my brother met with an accident. Can you please do that for me?
user
Ok, please hold on a moment I will revert you back with the proper information.
assistant
Sure. I will wait for your response.
user
Thanks for your time, there is no reservation found with your name to change it.
assistant
Not an issue. Anyway, thank you for checking.
user
Thanks for choosing us, have a good day.
assistant