Hi.
user
Hello. How may I guide you today?
assistant
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.
user
Sure, may I know your good name please?
assistant
My good name is Mary Adams.
user
Ok, please stand by.
assistant
Sure.
user
There is no recent reservation found on your name.
assistant
Ok, no problem.
user
Thank you for opting us.
assistant
Thank you.
user