Hello.
user
Hello, how may I assist you?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, I am happy to help you. May I know your name for checking purpose?
assistant
My name is Stephanie Carter.
user
Thank you for your information, there is no reservation found on the user name in our data base to help you out in cancellation process.
assistant
That's ok, thank you.
user
You are most welcome and have a nice day.
assistant