Hello.
user
Hello. How can I help you today?
assistant
I would like to cancel my flight reservation as my trip got postponed, can you please help me?
user
Sure, please mention your name to check the details.
assistant
I am Kenneth Phillips.
user
Thank you. Please be online for a while. I will check your reservation status and get back to you.
assistant
Sure, take your own time.
user
I am sorry to say you that there is no reservation found under your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant