Hello.
user
Hello. What type of help do you need from our agency?
assistant
I want to cancel my recent reservation, due to some health issue. Can you help me?
user
Sure, I will definitely help you in cancelling the ticket. Can I know your full name please?
assistant
Thank you for accepting my request. I am Paul White.
user
Ok, please give me a couple of seconds to check your ticket status.
assistant
Sure, take your own time.
user
I am really sorry for the inconvenience, there is no reservation found under your name to cancel your ticket.
assistant
That's fine, no problem. Thank you for your information.
user
My pleasure to inform you. Thank you for approaching us.
assistant