Hello.
user
Hello. How may I help you?
assistant
I would like to book a ticket from OAK to AUS, can you help me?
user
Sure, I will help you with that, can you please provide your  travelling dates?
assistant
My travel dates are 07/08 and 07/10.
user
Please wait for a moment, I will get back with your flight details.
assistant
Ok, I need a direct flight.
user
I found a flight for you with price 100, flight number is 1025 and connection is 1.Shall I proceed the booking? I am sorry to say that there is no flight with that connection.
assistant
Thank you for checking.
user
May I know your name please?
assistant
I am Nancy Davis.
user
Thank you for contacting us.
assistant
Welcome.
user