Hello.
user
Hello, do you need any help from us?
assistant
I want to cancel my recent reservation, can you please help me with this?
user
Sure, may I know your name please?
assistant
I am Carol Perez.
user
Ok, please wait.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to make changes.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for consulting us, have a great day.
assistant