Hello.
user
Hello. How can I help you at this moment?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me?
user
Sure, I am here to help you with this.
assistant
Thank you for accepting my request.
user
Can you please provide your name to check your reservation status?
assistant
Ok, my name is Melissa Green.
user
Melissa Green, there is no active reservation found under your name in our database.
assistant
That's fine, no problem. Thank you for your information.
user
Thank you for contacting us.
assistant