Hi.
user
Hello. How may I help you out?
assistant
Due to health issues, I would like to cancel my reservation. Can you please help me?
user
Sure, I am happy to help you with the cancellation. Can you please tell me your name to check the ticket status?
assistant
My name is Mary Lewis.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry to inform you, there is no reservation found with your name in our database.
assistant
Its ok, thank you for the information.
user
You are welcome. Thank you for reaching us.
assistant