Hi. My name is Kevin Lee.
user
Hello, how may I serve you?
assistant
Owing to an emergency, I had to request for this change reservation.
user
Sure, please give me a moment.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
That's ok.
user
Thank you for your service.
assistant
Thank you for the information.
user
Thank you for reaching us.
assistant