Hello.
user
Hello. How can I aid you?
assistant
I want to postpone my existing reservation due to an emergency. Can you aid me in amending my existing reservation?
user
Sure, please provide me the name to check for the status.
assistant
I have booked the ticket on the name Jason Edwards.
user
Please be on hold.
assistant
Take your time.
user
Thank you for waiting.
assistant
Welcome.
user
Here, there is no active reservation have been found under your name in our database to amend it.
assistant
No issues. Thank you for checking.
user
Thank you for reaching us.
assistant