Hello.
user
Hello. How may I aid you?
assistant
I am Virginia Mitchell, want to cancel my recent reservation due to some emergency. Please help me out with that.
user
Sure, I am glad to help you out.
assistant
Thank you.
user
Please give me a moment to check your reservation status.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our records.
assistant
It's ok, thank you for your help.
user
Thank you for reaching us.
assistant