Hi.
user
Hello, how may I best support you today?
assistant
I would like to cancel my reservation due to snow storm in my region, can you help me?
user
May I know your good name?
assistant
Sure, my name is Helen Evans.
user
Please wait for a moment.
assistant
Ok, take your time.
user
Thank you for waiting, there is no reservation found on your name.
assistant
Ok, not an issue. Thank you.
user
Thank you.
assistant