Hi.
user
Hello. How can I aid you?
assistant
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
user
Sure, I will help you, may I know your name?
assistant
David Hernandez.
user
Ok, Please wait a minute.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you.
assistant