Hello.
user
Hello, how may I help you for today?
assistant
My name is Emma Edwards. I want to cancel my reservation due to heavy rainfall.
user
Sure, please wait a moment I will check your details and get back to you.
assistant
Sure.
user
Sorry, I regret to say that there is no reservation found on your name.
assistant
No problem, thanks for your service.
user
Thank you for choosing us, have a nice day.
assistant