Hi.
user
Hello. How can I aid you today?
assistant
I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
user
Sure, I am gleeful to help you with that.  May I know your name please?
assistant
Thank you and myself Margaret Walker.
user
Please wait for a while.
assistant
Sure.
user
Thank you for waiting. We found a reservation under your name and it has been cancelled successfully.
assistant
Thank you for your help.
user
Thank you for contacting us, have a great day.
assistant