Hello.
user
Hello. How can I aid you?
assistant
I am Barbara Hernandez. Can you help me in cancelling my recent reservation?
user
Sure, I can assist you.
assistant
Thank you.
user
Please wait a while.
assistant
Sure.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
Its ok, thank you.
user
Thank you for choosing us.
assistant