Hi.
user
Hello, how can I assist you for the day?
assistant
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
May, I know your good name?
assistant
Gregory Lopez.
user
Sorry, we found no reservation on your given name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching us.
assistant