Hello.
user
Hello, do you need any help from us?
assistant
Actually I made a reservation in earlier week, due to sudden demise of my great grandfather, I want to cancel it. Can you please help me with cancellation?
user
Definitely, I will help you in this.
assistant
Thanks for accepting my request.
user
To check the reservation list, we need your name, so please provide it.
assistant
Sure, My name is Anthony Moore.
user
Please wait for a while, I will see your reservation on my computer and you will be all set.
assistant
Sure, I will wait for your response.
user
Sorry to inform you Anthony Moore, I have checked the reservation list in our portal but we did not find any reservation on your name to cancel it.
assistant
Ok, thanks for your good response.
user
Thank you for approaching our chat service, we hope to serve you better next time.
assistant