Hi.
user
Hello, how can I assist you today?
assistant
We actually planned a holiday trip, but due to some reason it is cancelled at last moment. So, please cancel my ticket.
user
Sure, we are here to help you. May I know your name please?
assistant
I am Anna Phillips.
user
Thanks for your good name. Please wait for a while.
assistant
Ok.
user
Thanks for your patience.
assistant
Ok.
user
Sorry, we did not find any existing reservation based on your name.
assistant
Ok, Thanks for your valuable service provided.
user
Thanks for availing us, have a nice day.
assistant