Hello.
user
Hello. How may I guide you at this moment?
assistant
I would like to change my reservation due to bad weather condition at my destination location, can you please help me out with that?
user
Sure, I am here to help you in changing your existing reservation.
assistant
Thank you.
user
Please, share me your name on which it was reserved previously.
assistant
Myself Kevin Parker.
user
Ok, please wait for a moment.
assistant
Sure, I will wait for your response.
user
Sorry to say that, we have not found any active reservation on your name in our records to change your reservation.
assistant
That's ok, no problem. Thank you for checking out.
user
Thank you for choosing us.
assistant