Hi.
user
Hello. How may I assist you?
assistant
 I have to change my travel airport codes because I have given a airport code which is far to my current location. So, I need your help. Will you please help me in changing the details?
user
Sure, I am here to help you out. May I know your name please?
assistant
Karen Lopez.
user
Wait a moment please.
assistant
Ok.
user
Karen Lopez, we haven't found any reservation under your name in our database.
assistant
No issue, Thank you for the information.
user
Thank you for choosing us.
assistant