Hello.
user
Hello, how can I guide you for today?
assistant
Due to heavy snowfall, I would like to cancel my recent reservation. Please help me out.
user
May I know your name?
assistant
My name is Dorothy Anderson.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name.
assistant
Ok, no issue. Thank you for your information.
user
Thank you for contacting us, have a nice day.
assistant