Hello.
user
Hello, how may I help you?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, I can help you. May I know your name?
assistant
My name is Robert Baker.
user
Thank you. Please wait, let me check your reservation status.
assistant
Sure, I will wait for your information.
user
Sorry, I did not find any reservation under your name in our database.
assistant
That's ok, thank you for checking.
user
You are welcome and thank you for choosing us.
assistant