Hello.
user
Hello.
assistant
Myself Lisa Hill.
user
How can I aid you today?
assistant
For some issues I want to change my reservation, can you please help me?
user
Sure, I will help you with that.
assistant
Thanks.
user
Please hold on a moment, I will check your reservation status.
assistant
Sure.
user
There is no previous reservation found in your name Lisa Hill.
assistant
It's ok. Thank you for the information.
user
Thank you for contacting us, have a nice day  Lisa Hill.
assistant