Hi.
user
Hello, how may I assist you?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Ok, may I know your name to proceed with checking your previous reservation?
assistant
Ok, my name is Stephen Allen.
user
Ok, please be on hold for a moment till I check with your name.
assistant
Ok, carry on.
user
Sorry to tell you but there is no flight reservation found.
assistant
That's fine, not an issue. Thank you for your service.
user
Thank you for choosing us.
assistant