Hello.
user
Hello, how can I serve you for today?
assistant
I want to cancel my tour due to an emergency. Can you aid me in cancelling my existing reservation?
user
I am glad to help you in cancellation of your reservation. Can you please provide your name for checking the reservation status in our booking list?
assistant
I have booked the name Barbara Martinez.
user
Please wait to check with your name.
assistant
Take your time.
user
Sorry to say this Barbara Martinez, no active reservation found on your name in my database.
assistant
No issues. Thank you for checking.
user
You are welcome, thank you for reaching us. Hope you have a nice day ahead.
assistant