Hello.
user
Hello. How can I serve you today?
assistant
i would like to cancel my recent reservation due to some personal issues, will you help me with that?
user
Sure, may I know your name to proceed next?
assistant
Thank you for accepting my request, myself Carol Martin.
user
Please wait a moment.
assistant
Ok, I will wait.
user
Sorry, there is no active reservation on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for opting us, have a good day.
assistant