Hi.
user
Hello.
assistant
William Turner here.
user
May I know how can I be in your service?
assistant
I am suffering with typhoid fever, so I am unable to travel to my old office to attend the meeting, can you help in cancelling my ticket?
user
Ok, please wait while I check the reservation records.
assistant
Sure, I will wait for your reply.
user
Sorry, there is no reservation been found on your name.
assistant
It's ok, not an issue. Thank you for your service.
user
Thank you for choosing our agency.
assistant