Hi. I am Melissa Rodriguez.
user
Hello, how may I aid you today?
assistant
I need to cancel my reservation as my plan to go for heritage tour got cancelled. Can you help me?
user
Sure, we are here to assist you.
assistant
Thank you.
user
Please wait a minute.
assistant
Sure.
user
Sorry to inform you that there is no active reservation on your name.
assistant
Ok fine, thanks for checking.
user
Thank you for reaching us.
assistant