Hi.
user
Hello, how may I assist you?
assistant
As my exam got postponed, can you help me to change my existing reservation?
user
Sure, can you help me with your name to check your reservation status in my records?
assistant
Sure, my name is Ashley Wilson.
user
Sorry, no reservation found on your name.
assistant
That's ok, thank you.
user
Thank you for choosing us, have a nice day.
assistant