Hello.
user
Hello, how can I assist you?
assistant
I want to cancel my recent reservation due to heavy rainfall, can you please help me with that?
user
Sure, may I know your name to check your reservation from our database?
assistant
My name is Charles Perez.
user
Please wait.
assistant
Sure.
user
We regret to inform you that there is no active reservation found on your name to cancel.
assistant
Not an issue, thank you.
user
Thank you for opting us.
assistant