Hello.
user
Hello. How can I aid you?
assistant
I want to change my ticket reservation that when I am booking a ticket it show with a two connecting flight but now it got emergency and I need a connecting flight to travel, so can you please help me in changing my recent ticket booking?
user
Sure, can you give me a minute for checking your reservation status?
assistant
Sure.
user
Before that, can you provide your name.
assistant
My name is Sharon Robinson.
user
Sorry, there is no reservation found  under your name.
assistant
Ok, that's fine,no issues with that one, thank you for your service.
user
Thank you for reaching us.
assistant
Most welcome.
user