Hello.
user
Hello. How may I assist you at this moment?
assistant
I want to cancel my recent reservation, as my grand father's health is not good. Can you please help me out with it?
user
Sure, I am glad to help you out with that.
assistant
Thank you for the response.
user
May I know your name to check your reservation status?
assistant
My name is Michael Young.
user
Ok, please give me a moment.
assistant
Ok, sure. Take your own time.
user
Sorry, there is no reservation found on your name in our records.
assistant
Ok, not an issue. Thank you for the information.
user
Thank you for reaching us.
assistant