Hi.
user
Hello.
assistant
I am Jonathan Hall.
user
How can I aid you?
assistant
Owing to an emergency, I need to cancel my reservation. Can you please help me out?
user
Sure, I can help  you. Please wait a while.
assistant
Ok.
user
Thanks for your time. We didn't found any reservation by this name.
assistant
Ok, thank you.
user
Thank you for reaching us.
assistant