Hi.
user
Hello. How can I help you at this moment?
assistant
I would like to cancel my flight reservation as I am unwell, could you please help me?
user
Sure, I will help you with that. May I know your name for further process?
assistant
Thank you so much. My name is Sharon Green.
user
Ok, please hold on a moment.
assistant
Sure.
user
There is no previous reservation available under your name.
assistant
Not an issue. Thank you for checking.
user
Thank you for reaching us.
assistant