Hello.
user
Hello. Can you please tell me how may I help you?
assistant
Actually my Tennis competition is postponed, so that I want to change my existing reservation. Can you help me?
user
Sure, I am happy to help you in changing the ticket details.
assistant
Thank you for accepting my request.
user
Can you please confirm the name to check your ticket status?
assistant
Ok, my name is Scott Nelson.
user
Ok, please hold on for a minute.
assistant
Sure.
user
I am really sorry to inform you that, there is no active reservation with your name in our portal.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for opting us.
assistant