Hello.
user
Hello, how can I help you today?
assistant
I'm Ashley Gonzalez. My scheduled examination dates has been postponed. So, I would like to change my recent reservation which is under my name.
user
Ashley, let me check your reservation details in our website.
assistant
Sure, take your time.
user
Sorry Ashley, I have not found any reservation under your name.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for contacting us and all the best for your exams.
assistant
You are welcome.
user