Hi, I am Katherine Thompson.
user
Hello, how may I help you?
assistant
Owing an emergence, I want to change my existing reservation. Can you please help me with it?
user
Sure, please wait a moment. I will check your details and get back to you.
assistant
Ok.
user
Sorry to inform you that there is no reservation found on your name to proceed further.
assistant
Ok, no issues. Thanks for the help.
user
Thank you for reaching us.
assistant