Hello. Mark Phillips here.
user
Hello, how can I aid you for today Mark Phillips?
assistant
Due to sudden health issue, I am not able to travel in a flight on those date that I want to travel. So, I would like to change my reservation. Can you please help me out with that?
user
I am here to help you with that.
assistant
Thank you.
user
Sorry to say this there is no active reservation with your name to change your reservation.
assistant
Oh! Not an issue, thank you for the information.
user
You are welcome, thank you for reaching us.
assistant