Hello.
user
Hello, how can I oblige you today?
assistant
I am Nancy Edwards, I want to change my reservation due to sudden demise of grandmother. Can you help me?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait for a moment, I will check the status and revert to you.
assistant
Sure.
user
Thank you for your patience, There was no reservation found on your given name.
assistant
Thank you for informing me.
user
Thank you for your service.
assistant