Hi, Sharon White here.
user
Hello, how may I help you?
assistant
Owing to an emergency, my business conference got cancelled. So I want you to cancel my recent reservation.
user
Sure, please wait for a while.
assistant
Sure.
user
Thank you for your time, sorry no reservation found on your name.
assistant
Ok, no issues. Thank you for your kind service.
user
Thank you for choosing us.
assistant