Hello.
user
Hello,.
assistant
I am Rachel Taylor. I need to cancel my recent reservation due to cancel of my exams. Could you please help me?
user
Sure, I will help you with that. Please wait a while.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant