Hello.
user
Hello, how may I assist you?
assistant
I want to cancel my recent reservation due to sudden postpone of my trip dates. Can you help me in doing that?
user
Sure, I can help you. May I know your good name please?
assistant
Thank you. Dennis Wilson here.
user
Please wait for a while. Thanks for your time, there is no reservation found in your name.
assistant
Ok, no issues. Thank you for your kind information.
user
Thank you for choosing us.
assistant