Hello, Donna Taylor here.
user
Hello, Donna.How may I serve you?
assistant
I planned to meet my twin sister in Charlotte, but she will not be available during my visit. So I want to change my reservation.
user
Ok, give me a moment please to check the existing reservation.
assistant
Sure, take your time.
user
In our listing there is no reservation on your name. Do you have any other requirements to ask?
assistant
It's ok, thank you for the information.
user
You are welcome.Hope you have a great day ahead.
assistant