Hello.
user
Hello. How may I help you?
assistant
I would like to change my existing reservation due to some health problems, can you please help me in this intent?
user
Sure, may I know your name please to check the status?
assistant
Ok, my name is Pamela Edwards.
user
Pamela, there is no reservation found with your details.
assistant
That's fine. Anyways, thank you for your information.
user
Thank you for reaching us.
assistant