Hi.
user
Hello.
assistant
I am Jerry Martinez.
user
Jerry Martinez, how may I assist you?
assistant
Due to heavy snowfall in my location, I could not able to catch the flight. Please help me to cancel my recent reservation.
user
Please wait a moment, I am checking with your status.
assistant
Sure.
user
Sorry to say, there is no reservation found under your name.
assistant
That's fine, thank you for your information.
user
Welcome. Thanks for choosing us.
assistant