Hello.
user
Hello. How may I assist you today?
assistant
Could you please help me to cancel my recent reservation as my plan to meet my grand parents got postpone?
user
Sure, please wait for a minute. May I know your name to proceed further?
assistant
Sure, Gregory Mitchell is my name.
user
Sorry, I could not find a flight with your name in our database.
assistant
No problem, thank you for the information.
user
My pleasure.
assistant