Hi.
user
Hello, how can I aid you for today?
assistant
   As my plan to watch a movie at orpheum theater got postponed, can you help me with changing my reservation please?
user
Sure, I will help you about that. Can you please provide your name for checking the active reservation?
assistant
My previous reservation has done by the name Charles Wright.
user
Please wait for a while to check in our booking list.
assistant
Sure, take your time.
user
Sorry Charles Wright, there is no active reservation under your name to change your reservation.
assistant
That's fine, thank you for the response.
user
You are welcome, thank you for reaching us.
assistant