Hello.
user
Hello, how may I help you today?
assistant
As I am suffering from some health issues, I am unable to travel for the trip. Could you please help me to cancel the ticket?
user
Sure, we are here to help you.
assistant
Thank you for accepting my request.
user
May I know your good name please?
assistant
I have done my previous reservation with name Gary Clark. So, please do check the ticket status with this name.
user
Please wait a minute.
assistant
Ok, I can wait for your reply.
user
Sorry, there is no active reservation on your name to cancel.
assistant
It's ok, not an issue with that. Thank you for your time in checking my ticket status.
user
Thank you for reaching us.
assistant
You are most welcome.
user