Hello,.
user
Hello, how may I assist you?
assistant
I want to change my recent reservation as my tour got cancelled. Please help me out.
user
Sure, may I know your good name?
assistant
I am Rebecca Young.
user
Thank you Rebecca, please wait a moment.
assistant
Ok.
user
There is no reservation on your name.
assistant
Ok, no issues. Thank you.
user
Thanks for choosing us.
assistant