Hello.
user
Hello, how may I guide you today?
assistant
I have  to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, I am her to help you in cancellation.
assistant
Thank you.
user
May I know your good name for checking your previous reservation in our database.
assistant
Sure, please check the reservation with my name Debra Wilson.
user
Please wait for a moment.
assistant
Sure, take your time.
user
Sorry to inform you that, there is no reservation found in our database.
assistant
Oh! It may not be booked properly. Anyway, thank you for your time.
user
Thank you for reaching us with a query.
assistant
Most welcome.
user