Hello.
user
Hello. How can I aid you today?
assistant
I want to change my existing reservation due to postpone of my plans. Can you please help me in that?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know on whose name the ticket has been reserved formerly?
assistant
Myself Matthew Garcia.
user
Sorry Matthew Garcia, there are no flights reserved on your given name formerly.
assistant
Ok, no problem. Thank you for your information.
user
Welcome, thank you for choosing us. Have a great day.
assistant