Hello.
user
Hello,. How may I serve you today?
assistant
Frank Gonzalez here, due to an emergency I want to cancel my recent reservation. Can you please help me with it?
user
Sure, I will help you out in this. Please be on hold.
assistant
Sure.
user
Thank you for your time. We are sorry to inform you that, there is no reservation found with your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant