Hello.
user
Hello. How may I aid you at this moment?
assistant
I want to change my existing reservation because my Internal Examination is postponed. Can you help me?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
May I know your full name as it is in your previous ticket to check the status?
assistant
Sure, I am Nicole Wright.
user
Ok, please give me a minute to check.
assistant
Ok, not an issue. I will wait.
user
Sorry to inform you that, there is no reservation found with your name in our confirmation chart list.
assistant
Ok, no problem. Thank you for your information.
user
You are welcome. Thank you for contacting us.
assistant