Hi, I am John Williams.
user
Hello, how can I help you?
assistant
Due to the sudden demise of my granny, I am unable to catch a flight. So I request you to cancel my existing reservation.
user
Sure, please wait a minute.
assistant
Sure.
user
Thank you for waiting, sorry we didn't find any reservation on your name.
assistant
Ok, not an issue.
user
Thank you for reaching us, have a ice day.
assistant
Thank you for your assistance.
user