Hello, Anna Anderson here.
user
Hello Anna, how may I guide you today?
assistant
Would you please help to change a reservation on my name?
user
Sure, I will help you on that. Please hold on for a while.
assistant
Ok.
user
We regret that there is no reservation exists under your name in our records.
assistant
Ok, not an issue. Thanks for your kind information.
user
Thank you for reaching us, have a great day.
assistant