Hello.
user
Hello, how may I assist you today?
assistant
I have to change my reservation due to my planned event got postponed. So please help me with that.
user
Sure, may I know your name for the changing process?
assistant
Thank you. Please check the reservation with my name Sharon Nelson.
user
Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Welcome, thank you for reaching us.
assistant
Most welcome.
user