Hi.
user
Hello.
assistant
My name is Karen Hall.
user
Hall, how may I aid you?
assistant
I want to change my reservation due to snow storm in my region.
user
Please give me a moment to check your ticket status.
assistant
Sure, I will wait for your reply.
user
Sorry, no reservation is found by your name.
assistant
No problem, thank you for searching.
user
Thank you for reaching us.
assistant