Hello.
user
Hello. How can we assist you today?
assistant
I have booked a ticket last week with a wrong destination, can you please change my existing reservation?
user
Sure, can you provide me your name please?
assistant
Yes, I am Angela Johnson.
user
Sorry Johnson, I have not found any reservation by your name in our database.
assistant
Ok, not an issue. Thank you for your information.
user
You are welcome.
assistant