Hello,.
user
Hello. How can I help you?
assistant
My wife is sick, so I have to change an existing reservation I made.
user
Sure, could you please provide your name to check the details of your reservation?
assistant
My name is Nicole Parker.
user
OK, please wait a moment.
assistant
OK.
user
Sorry for the inconvenience, no reservation found on your name.
assistant
That's not a problem, thanks for your information.
user
Thank you. Have a nice day!.
assistant