Hello.
user
Hello. How can I aid you?
assistant
Can you please help me in changing my reservation as my exams got cancelled?
user
Sure, We are here to help you. May I know your name?
assistant
Thank you. Janet Phillips here.
user
Give me a minute.
assistant
Sure.
user
We didn't found any reservation by this name.
assistant
Ok, no problem. Thank you for checking out.
user
Thank you for reaching us.
assistant