Hi.
user
Hello, how may I serve you today?
assistant
I want to cancel my reservation as I have to complete my errands and I can't go on this trip. Can you help me with this?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name to cancel the reservation?
assistant
My name is Frank Taylor.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you for contacting us.
assistant