Hello.
user
Hello. How can I help you today?
assistant
Owing to an urgency, I would like to cancel my recent reservation.
user
Ok, can I know your name for checking for previous reservation?
assistant
My name is Janet Phillips.
user
Give me a moment. Sorry to inform you that there is no reservation found on your name.
assistant
Ok, not an issue. May be something went wrong while booking.
user
Thank you for reaching us.
assistant
Thank you for your information.
user