Hi, I am Barbara Brown.
user
Hello, how can I support you?
assistant
I need to change my existing reservation due to the bad weather condition. Please, help me.
user
Sure, I am happy to help you. Please wait for a while, I will check the existing reservation on your name.
assistant
Ok.
user
Thank you for waiting, we are sorry to say that there is no reservation found on your specified name.
assistant
No problem and thanks for your information.
user
Thank you for approaching us.
assistant