Hello.
user
Hello, how may I help you?
assistant
Myself Samantha Smith.
user
Hello Smith.
assistant
I want to change my reservation due to bomb blast in JFK.
user
Sure, please give me a moment, I will check with your details. Sorry Smith, there is no reservation found on your name.
assistant
That's ok, thanks for your help.
user
Thank you for reaching us.
assistant