Hello, I am Nancy Thompson.
user
Hello, how can I help you today?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, please wait for a while.
assistant
Ok.
user
Thank you for waiting, there is no active reservation on your given name.
assistant
Not an issue, thanks for your information.
user
Thank you for reaching us.
assistant