Hello.
user
Hello, how can I assist you?
assistant
Can you help me to cancel my reservation?
user
Sure, I can help you with that. May I know your good name please?
assistant
I am Sarah Martin.
user
Ok, please wait for a while.
assistant
Sure.
user
Sarah Martin, there is no active reservation found under your name to do cancellation.
assistant
No issues, thank you for checking.
user
Thank you for choosing us.
assistant