Hello.
user
Hello, how may I aid you?
assistant
Can you please change my reservation, due to an emergency?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
My name is Michael Williams.
user
Thank you. Please be online for a while. I will check your reservation status and get back to you.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, not an issue. Thank you.
user
Welcome Michael Williams.
assistant