Hi.
user
Hello. How can I assist you?
assistant
  I want to cancel my recent ticket  due to office work, that my manager did not approve my leaves.
user
Ok.
assistant
So, help me in this with the name of Timothy Taylor.
user
Sure, I will help you. Please, wait for a while.
assistant
Thank you. Ok, I will wait.
user
Thanks for your time, I did not find any reservation on your name to proceed for cancellation.
assistant
Not a issue. Thank you for your service.
user
Thank you for reaching us.
assistant