Hello.
user
Hello, how may I serve you?
assistant
I would like to cancel my recent reservation as my exams has been postponed, can you help me in cancelling?
user
Sure, I will help you. Please wait for a moment.
assistant
Sure.
user
May I know your name?
assistant
Myself Cynthia Anderson.
user
Sorry, there is no reservation found on your given name.
assistant
That's ok, no problem. Thank you for the information.
user
You are welcome, have a nice day.
assistant