Hi, my name is Deborah Hill.
user
Hello, how may I support you?
assistant
Due to the sudden demise of my Granny, I am unable catch a flight, so I had a request to you to cancel my recent reservation?
user
Sure, please wait for a minute.
assistant
Sure.
user
I have checked the reservation list, but I could not find any reservation on your name.
assistant
Ok, no issues. I appreciate your service.
user
Thank you for reaching us, have a good day.
assistant