Hello.
user
Hello, how may I help you?
assistant
Can you please change my reservation, due to an emergency?
user
Sure, I will do that for you. May I know your name?
assistant
My name is Michelle Turner.
user
Thank you. Please wait for a while, let me check your reservation status.
assistant
Sure.
user
Sorry, I did not find any reservation under your name in our database.
assistant
Ok, no issue. Thank you.
user
You are most welcome.
assistant