Hi, I am Ashley White.
user
Hello, how may I assist you?
assistant
I would like to change an existing reservation as my plan to meet my former colleague got postpone due to bad weather conditions. Can you help me with this?
user
Sure, please be on hold.
assistant
Sure.
user
Thank you for your time, we did not find any active reservation in your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant