Hello. Mary Martinez here.
user
Hello, how may I serve you at this moment?
assistant
Due to sudden health issue, I am unable to travel in a flight on those dates, can you please help me out with cancelling of my reservation?
user
Yes, I am blissful to help you, please wait I will check with that one.
assistant
Thank you. Sure, take your time to check.
user
Thank you for waiting. I could not found any previous booking done the name which you have provided when I check in our data base.
assistant
Oh! may be something went wrong on that situation. Anyway, thank you for the information.
user
Thank you for communicating with us.
assistant
Welcome.
user