Hello.
user
Hello. How may I assist you today?
assistant
I am Scott Nelson, want to alter my recent reservation due to some emergency. Please help me out with that.
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait a moment.
assistant
Sure.
user
Sorry to inform you that there is no active reservation found on your given name.
assistant
It's ok, thank you for your help.
user
Thanks for opting us.
assistant