Hi.
user
Hello, how may I be at your service today?
assistant
Could you please help me to cancel my recent reservation due to my health issue?
user
May I know your name please to check the status of your reservation?
assistant
I am Michael Thomas.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant