Hello.
user
Hello, how can I support you?
assistant
I would like to change my existing reservation, can you help me in that?
user
Sure, we are here to help you. May I know your name please?
assistant
Sure, myself Jerry Williams.
user
Please wait for a while.
assistant
Sure, I will wait for your response.
user
Thanks for your time, there is no active reservation found in your name.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you for choosing us.
assistant