Hi.
user
Hello. How may I support you?
assistant
Owing to an emergency I had to request for this  changing reservation with the name of Donald Lee. Can you help me in this changing reservation?
user
Sure, I will help you.
assistant
Ok.
user
Please wait for a while. I will check the reservation status and let you know.
assistant
Sure.
user
Thanks for your time.
assistant
Fine.
user
There was no reservation found in airline data on your name.
assistant
No problem. Thank you.
user
Thank you for contacting us.
assistant