Hello.
user
Hello, How can I help you?
assistant
I am Karen Young, I would like to cancel my recent reservation because of some personal work, can you help me with this?
user
Sure, Please wait a second.
assistant
Sure, I will wait for your response.
user
Sorry, No reservation found on your name.
assistant
That's fine, thanks for your information anyways.
user
Thank you for availing us.
assistant