Hello.
user
Hello. How can I assist you at this moment?
assistant
Due to health issue, I want to cancel my reservation. Can you help me out?
user
Sure, I am ready to help you with that. Can I have the name on which you reserved earlier?
assistant
Sure, my name is Stephen Young.
user
Ok, please be hold on for a moment.
assistant
Ok.
user
Sorry Young, no reservation found under your name to cancel.
assistant
That's ok, thank you.
user
Most welcome. Thank you for choosing us, have a great day.
assistant