Hello.
user
Hello. How may I aid you today?
assistant
I am Catherine Green. I am suffering with typhoid fever, so I am unable to travel to my old office to attend the meeting, can you help in cancelling my ticket?
user
Sure, I will help you with cancelling, please hold on for a moment to check your reservation status.
assistant
Ok.
user
Green, I did not find any reservation under your name.
assistant
That's ok, thank you.
user
It's my pleasure, have a nice day.
assistant