Hello.
user
Hello, How can I assist you?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me out?
user
Sure, May I know your name?
assistant
My name is Melissa Gonzalez.
user
Please wait a second.
assistant
Sure.
user
Sorry, No reservation found on your name.
assistant
That's ok, no issue. Anyway thank you for checking.
user
Thank you for opting us.
assistant