Hi. My name is Kevin Harris.
user
Hello, how may I assist you?
assistant
 I was fallen sick due to bad weather here in my area. So I would like to cancel my current reservation.
user
That's so sad to hear. May I know on which dates you have booked the ticket?
assistant
Sorry, I am unable to get my dates.
user
Ok, no problem. Please wait for a minute.
assistant
Ok.
user
Sorry to inform you that there is no reservation found on your name to cancel.
assistant
That's fine, thank you for your help.
user
You are welcome. Have a great day.
assistant