Hello.
user
Hello, how may I oblige you today?
assistant
I made a reservation earlier on the name of Jack Jones, but due to some emergency issues, I need to change my reservation.
user
Sure, we are glad to help you. Please hold on for a moment.
assistant
Sure.
user
We found a reservation on your name. Please provide your journey details.
assistant
Sure, my journey dates are on 01/20 to 01/22. My boarding point is FL - MCO and my landing point is TX - AUS.
user
Ok, please wait for a while.
assistant
Sure.
user
We found a direct flight with UA airlines. Shall I proceed with the booking?
assistant
No, I need a connecting flight.
user
Ok. Thank you for opting us.
assistant
Thank you for your support.
user