Hello.
user
Hello, how can I guide you for today?
assistant
I want to change my reservation due to heavy rainfall at my destination place, can you please help me to change my reservation?
user
I will help you with that.
assistant
Thank you.
user
May I know your name?
assistant
My name is Elizabeth Gonzalez.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, not a problem. Thank you.
user
Thank you for contacting us, have a nice day.
assistant