Hello.
user
Hello, how can I assist you today?
assistant
I want to cancel my reservation due to heavy rains at my destination place, will you help me to cancel?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name to proceed further?
assistant
Sure, I am Barbara Martin.
user
Ok, please give me a minute, I will check the status on your name and revert to you.
assistant
Sure.
user
Thank you for your time, we did not find any reservation on your name.
assistant
No problem, thanks for your prompt response.
user
Thank you for approaching us.
assistant