Hello,.
user
Hello, how may I help you today?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
user
Sure, we are here to help you.
assistant
Thank you.
user
Let me know your name to proceed further?
assistant
My name is Rebecca Wilson.
user
Ok, please wait.
assistant
Ok.
user
Thank you for your time, sorry no reservation found on your name.
assistant
Ok, no issues. Thank you for your service.
user
Thank you for availing us.
assistant