Hello, Karen Wright here.
user
Hello, how may I amend you today?
assistant
I made a reservation earlier to attend for an exam, due to some issues my exams has been postponed. Can you help me to change it?
user
Sure, we are here to help you. Please wait for a while.
assistant
Sure.
user
Thank you for waiting, There was no reservation found on your name.
assistant
That's Ok, thanks for your help.
user
Thank you for connecting with us.
assistant