Hello.
user
Hello, how may I aid you today?
assistant
Kevin Smith here, I need to alter my existing reservation as my exam schedule has been postponed.
user
Sure, we are here to serve you. Please hold a moment, let me check your current status with us and let you know.
assistant
Sure.
user
Thanks for your valuable time, unfortunately no reservation found with provided name.
assistant
Ok, no worries at all. Thank you for your kind service.
user
Thank you for reaching us.
assistant