Hello.
user
Hello, how may I assist you today?
assistant
Can you please help me in changing my reservation, as my exams got postponed?
user
Sure, may I know your good name please?
assistant
Thank you for the response. My name is Pamela Garcia.
user
Please wait for a moment.
assistant
Ok, sure.
user
Sorry Garcia, there is no reservation found as per your name in our database.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us with a query.
assistant