Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my ticket due to dust storm in my hometown.
user
Sure, I am glad to help you. May I know your name please?
assistant
Michelle Allen here.
user
Ok, wait for a few minutes.
assistant
Sure.
user
Sorry to say that, no reservation was found on your name to cancel.
assistant
No problem, thank you.
user
Thank you for choosing us.
assistant