Hello, I am Paul Allen.
user
Hello, how may I assist you?
assistant
Due to heavy rains, I want to cancel my ticket. Can you help me to cancel?
user
Sure, hold on for a moment. Let me check. Sorry Paul, there are no flights reserved on your name.
assistant
No issues. Thank you for checking.
user
Welcome. Thank you for choosing us.
assistant
You are welcome.
user