Hello.
user
Hello, how may I assist you?
assistant
I want to change my recent reservation, help me in changing my recent reservation.
user
Sure, may I know your name?
assistant
I am Roberts White.
user
Please wait a moment, I will check the reservation list.
assistant
Sure.
user
Thanks for waiting. unfortunately there is no active reservation on your name.
assistant
Its ok, thank you.
user
Thank you so much for choosing us.
assistant