Hello.
user
Hello, may I know your name please?
assistant
I'm Matthew Carter.My business meeting has been postponed, so I would like to change my existing reservation. Can you please help me with that?
user
Sure, I will help you.
assistant
Thank you.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation found with your name.
assistant
Ok, no problem. Thank you for checking.
user
You are welcome.
assistant