Hello.
user
Hello. How may I help you right now?
assistant
I need to modify my previous flight ticket booking that I have booked with wrong dates, can you please help me with modification process?
user
Sure, I am glad to help you with that.
assistant
Thank you so much.
user
Can I know your name to check your previous reservation?
assistant
I am Scott Carter, you can check with this name.
user
Please wait a moment.
assistant
Sure, I can wait for your response.
user
We regret to inform you that, there is no reservation found on your name in our reservation list.
assistant
Not an issue with that one, I think it is not booked while I was booking. Thank you for checking my reservation status.
user
Thank you for approaching us, have a great day.
assistant