Hello.
user
Hello, how may I help you?
assistant
I would like to cancel my recent reservation due to some personal issues, will you help me with that?
user
Sure, may I know your good name?
assistant
Thank you for accepting my request. Myself Gary Thomas.
user
We are always here to help you. Please, wait a minute.
assistant
Ok, I will wait.
user
Sorry, there was no reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant