Hello. I am Jennifer Baker.
user
Hello, how can I help you?
assistant
Due to sudden changes, my exams has been postponed. Can you please help me to change my reservation?
user
Sure, I am here to help you. Please hold on a minute.
assistant
Ok.
user
Sorry to inform that, there is no reservation found on your given name.
assistant
Ok, not an issue. Thank you.
user
Thanks for reaching us, have a nice day.
assistant