Hi.
user
Hello, how can I aid you for today?
assistant
I want to change my existing reservation owing to an emergency.
user
I am here to help you about that. Can you please provide your name for checking the reservation status with your name?
assistant
My name is Matthew Walker.
user
I am really sorry to say this Matthew Walker, there is no active reservation with your name for changing your reservation.
assistant
Thank you.
user
You are welcome, thank you for reaching us.
assistant