Hello.
user
Hello, how may I assist you?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
user
Sure, may I know your name to proceed?
assistant
Sure, myself Donna Robinson.
user
Please wait for a moment to check.
assistant
Sure.
user
Sorry, no reservation found on your name.
assistant
It's ok, thank you for your help.
user
Thank you for reaching us.
assistant