Hello.
user
Hello. How may I help you?
assistant
I want to cancel my ticket as I am sick.
user
May I know your name to proceed further for cancellation process?
assistant
Emily Lee here.
user
Please wait for a moment.
assistant
Sure.
user
No reservation found as per your preferences at the moment in our database.
assistant
No problem, thank you.
user
Thank you for choosing us.
assistant