Hi.
user
Hello. How may I help you?
assistant
I need to cancel my ticket due to my health issue, can you help me with that?
user
Please share your name to proceed further?
assistant
I am Ruth Mitchell.
user
Please give me a while.
assistant
Sure.
user
Sorry, no reservation found in our database.
assistant
That's ok. Thank you for your service.
user
Thank you for choosing us.
assistant