Hello.
user
Hello, how may I help you?
assistant
I would like to cancel the flight ticket because I am unable to catch the flight due to some health issues. Can you please help me to cancel the ticket?
user
Sure, please wait for a moment to check your details. Meanwhile, may I know your name?
assistant
Ok, take your time. My name is Lisa Hill.
user
Sorry to say, no reservation found on your name.
assistant
Oh! It is sad to hear from your end. Anyways thank you for checking.
user
Thank you for reaching us, have a nice day.
assistant
You are welcome.
user