Hello.
user
Hello. How can I help you today?
assistant
I am Melissa Brown. My father got hospitalised, so I want to cancel my reservation. Please help me with that.
user
Sure, I can help you with that. Please allow me a moment to check the details for you.
assistant
Ok. Take your time.
user
Melissa, I have checked and see that there is no reservation found under your name.
assistant
Ok, no problem. Thank you for your information.
user
You are welcome. Thank you for contacting us.
assistant