Hello, I am William Collins.
user
Hello. How can I aid you today?
assistant
I just want to cancel my recent reservation, due to sudden demise of my great grandfather.
user
Sure. Please, wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for opting us.
assistant