Hello.
user
Hello, how may I serve you today?
assistant
Owing to emergency I want to cancel my recent reservation, can you help me with that?
user
Sure, I am here to help you with this.
assistant
Thank you.
user
May I know your name please for further process?
assistant
I am Virginia Martin.
user
Sorry Martin, there is no reservation found as per your name to cancel it.
assistant
No problem, thank you for the information.
user
You are welcome.
assistant