Hi.
user
Hello, how can I provide assistance to you?
assistant
As my exam got postpone, I need your help in changing my recent reservation details. Can you help me with that?
user
Sure, we are here to help you to change it. May I know your name please?
assistant
Sure, my name is Susan Jones.
user
Ok, please wait for a couple of minutes.
assistant
Sure, I'll be online.
user
Thanks for your time, there was no reservation found on your name to change it.
assistant
Oh! May be I did a wrong booking. Thank you anyways.
user
Thank you for reaching our service.
assistant