Hi. I am Samantha Campbell.
user
Hello, how can I help you now?
assistant
I want to change my existing reservation, due to demise of my grand father. Can you help me out?
user
OK, I can help you out.
assistant
Thank you.
user
Please wait, I will check and let you know.
assistant
Sure, I will wait for your response.
user
Sorry, we did not find any reservation on your name.
assistant
Not an issue, thank you for your kind information.
user
Thanks for consulting us, have a nice day.
assistant