Hello.
user
Hello, how can I guide you for today?
assistant
Owing to an emergency, I want to cancel my reservation. Can you help me out?
user
Can I have your name to check whether your reservation is existed or not?
assistant
Sure, my name is Anna Campbell.
user
Sorry, there is no reservation found under your name.
assistant
Ok fine, thank you.
user
Thank you for reaching us.
assistant