Hi,.
user
Hello. In what way can I serve you now?
assistant
I am Kimberley Johnson. Please, change my existing reservation.
user
Ok. Give a minute, I have to check the reservation list and let you know the details.
assistant
Sure.
user
Thanks for waiting.
assistant
Ok.
user
Sorry, no reservation found on your name to change.
assistant
Ok, thank you for information.
user
Thank you for opting us.
assistant