Hello, Lisa Jones here.
user
Hello, how can I assist you at this time?
assistant
I need to change my existing reservation due some health issues, can you help me?
user
Sure, I will help you and please give me some time to check it.
assistant
Sure, take your time.
user
Thank you for being on hold for a moment. I have checked based on your request and it is showing that there is no reservation found for the user in our back end.
assistant
Ok, no problem. Thank you for the information.
user
You are most welcome and have a great day.
assistant