Hello.
user
Hello. How can I aid you today?
assistant
I already book a flight reservation but due to my bad health my plan is postponed. Can you change my reservation?
user
Ok, I am here to help you with that.
assistant
Thank you.
user
May I know your name?
assistant
My name is Justin Lewis.
user
Please wait for a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservations on your name in our database.
assistant
Ok. Thank you for the information.
user
Thank you for consulting us.
assistant