Hello.
user
Hello.
assistant
Jack White here.
user
How may I assist you today?
assistant
I want to cancel my ticket due to snow storm in my place, could you help me out?
user
Sure, I am here to help you with that. Please wait for a moment.
assistant
Sure.
user
Sorry to say that, there is no reservation found based on your name.
assistant
No problem, thank you.
user
Thank you for contacting us.
assistant