Hello.
user
Hello. How can I help you?
assistant
Can you help me in cancelling my recent reservation?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
I am Margaret Edwards.
user
Thank you very much. Please wait for a while, let me check your reservation status in our database.
assistant
Sure.
user
 I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
Not an issue, thank you.
user
Thank you for reaching us.
assistant