Hello.
user
Hello, how may I address you?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me out?
user
Sure, will you please let me know your name?
assistant
My name is Kathleen Wright.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no reservation found active under your name in our data base.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant