Hello.
user
Hello.
assistant
I am Laura Evans.
user
How can I assist you today?
assistant
I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?
user
Sure, will you please give me a moment?
assistant
Take your time.
user
Thanks for waiting, there is no reservation found under your name.
assistant
No issues. Thank you for checking.
user
Welcome, have a great day.
assistant