Hello.
user
Hello. How may I assist you today?
assistant
My mother told me to cancel her reservation because of an emergency. Can you please help me?
user
Sure, I will help you to cancel your mother reservation.
assistant
Thank you.
user
May I know your mother name please?
assistant
Sure, her name is Melissa Green.
user
Green, I did not found any reservation on the name of your mother name.
assistant
No problem, thank you for checking.
user
My pleasure, have a nice day.
assistant