Hi,.
user
Hello, how may I serve you today?
assistant
I am Karen Evans. Please, cancel my earlier reservation due sudden demise of my grand father.
user
Sure, I will help you.
assistant
Thank you.
user
Please wait for few minutes, I will check with your reservation status.
assistant
Sure.
user
There is no recent reservation found on your name.
assistant
Ok, thank you.
user
Thank you for reaching us.
assistant