Hello.
user
Hello.
assistant
Ruth Martinez here.
user
How may I assist you today?
assistant
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
Sorry to inform you that there is no active reservation found on your given name.
assistant
Oh! I think it might be cancelled by my cousin. Anyway, thank you for the information.
user
Thanks for contacting us.
assistant
Welcome.
user