Hello.
user
Hello, how can I guide you today?
assistant
Owing to an emergency I had to request for this cancel reservation.
user
Sure, I am here to help you. May I know your good name please?
assistant
I am Shirley Phillips.
user
Please hold on.
assistant
Ok.
user
Thanks for your time, there is no active reservation found on your name.
assistant
Thanks.
user
Thank you for availing us.
assistant