Hello.
user
Hello. How may I help you out?
assistant
Can you help me to change dates in my recent reservation?
user
Sure, I will help you in changing your reservation. Can you please provide your name to check the reservation status?
assistant
Thank you for your positive response. The ticket is under the name Cynthia Johnson.
user
Sorry Cynthia Johnson, there is no active reservation under your name in our booking list.
assistant
No issue, anyway thank you for checking.
user
You are welcome, thank you for reaching us.
assistant