Hello.
user
Hello, how can I assist you today?
assistant
I am Kimberly Garcia.
user
Ok.
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait a moment.
assistant
Sure, take your time.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
That's ok, thank you for your information.
user
Thank you for choosing us.
assistant