Hi.
user
Hello. How may I help you out?
assistant
Owing to emergency, I need to cancel my recent reservation. Please help me in that.
user
Sure, I will help you in cancelling the ticket.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Margaret Turner.
user
Sorry, there are no reservations found.
assistant
No problem, thanks for your information.
user
Thank you for reaching us.
assistant