Hi.
user
Hello, may I know your name please?
assistant
I am Elizabeth Clark.
user
How can I help you today?
assistant
I need to cancel my recent reservation because my examination has been postponed.
user
Sure, please hold for a moment.
assistant
Ok.
user
Thanks for waiting, but there is no reservation found on your name.
assistant
No issue. Thanks for your quick response.
user
Thank you for choosing us.
assistant