Hello.
user
Hello, what can I aid you for today?
assistant
I am Anna Edwards, I need to cancel my reservation as my schedule got cancelled.
user
Sure, I will help you about that.
assistant
Thank you.
user
Sorry to say this Anna, there are no active reservations under your name.
assistant
It's ok, anyway thank you for the information.
user
You are most welcome, thank you for reaching out here.
assistant