Hello. I am Mark Carter.
user
Hello, how can I help you today?
assistant
I am Richard Miller, want to cancel my ticket, because my friends cancelled the tour due to some problem. Could you please help me in doing that?
user
Sure, please wait for a while.
assistant
Sure.
user
Sorry there is no reservation has been found on your name.
assistant
No worries, thank you for your information.
user
Thank you for reaching us.
assistant