Hello, Betty Taylor here.
user
Hello Betty, how may I help you?
assistant
Due to bad circumstances I need to cancel my reservation. Please help me with that.
user
Sure, I will help you. Just wait for couple of minutes till I check the database.
assistant
Ok.
user
I am vary sorry to inform you that there is no reservation found on your name. Sorry for the trouble.
assistant
Ok, not an issue at all. Thanks for the information.
user
Thanks for opting us. Have a great day.
assistant