Hello.
user
Hello, how may I aid you today?
assistant
Stephanie smith here, due to an emergency I want to cancel my reservation.
user
Sure, we are here to help you. Please hold a minute, let me check your reservation and let you know.
assistant
Thank you. Ok.
user
Thanks for your time, unfortunately no reservation found with provided name.
assistant
Not an issue, thank you.
user
Thank you for approaching us.
assistant