Hello.
user
Hello. How may I assist you for the day?
assistant
Please cancel my recent reservation due to some health issues?
user
Sure, I will help you with that. May I know your name please?
assistant
I am James Evans.
user
Please wait for a while.
assistant
Sure.
user
Thank you for waiting.
assistant
Ok, not an issue.
user
There is no active reservation found on your name in our database to cancel.
assistant