Hello, my name is Helen Harris. Due to bad weather conditions, I want to change my existing reservation. Can you help me out?
user
Hello, Helen Harris. Sure, I will help you with that. Please wait for a couple of minutes and I will check the status and notify you.
assistant
Sure.
user
Unfortunately, we did not find any flights based on the name of Helen Harris.
assistant
That's ok, thank you.
user
Thank you for availing us.
assistant