Hello.
user
Hello, how may I help you?
assistant
Patrick Evans here. I could not find the option of change reservation. Can you do this for me?
user
Sure, just hold on for a while, I will check your previous reservation status.
assistant
Sure.
user
Sorry Evans, there is no reservation found with your name in our records.
assistant
That's fine. Thank you for your information.
user
My pleasure.
assistant