Hi.
user
Hello, how can I guide you for today?
assistant
Can you cancel my flight ticket reservation? As my cricket match has been postponed due to bad weather in New York.
user
May I know your name?
assistant
Sure, my name is Cynthia King.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok.
user
Sorry, there is no reservation found under your name in our database.
assistant
That's ok, thank you.
user
Thank you for contacting us, have a nice day.
assistant