Hello.
user
Hello, how may I help you?
assistant
Actually my Hockey competition is postponed, so that I want to change my existing reservation. Can you help me?
user
Sure, may I know your name please? Please wait for a while.
assistant
Ok, I am Kathleen Clark. Sure.
user
Sorry to inform you, there is no active reservation found with your name in our records.
assistant
Ok, not an problem. Thank you for you information.
user
Most welcome.
assistant