Hello.
user
Hello, what can I do for you now?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, may I know your good name to track your details, can you please provide me?
assistant
Nicholas White here.
user
Ok, please wait for a couple of minute.
assistant
Sure.
user
Sorry to notify that, there is no active reservation found on your name.
assistant
No issue, Thanks for the information.
user
Thanks for reaching us, have a nice day.
assistant