Hi.
user
Hello, how may I assist you?
assistant
Owing to an emergency, I am unable to attend a workshop on java technology in New York. So I had a request to you to cancel my existing reservation?
user
Can I know your name please?
assistant
Sure, I had a recent reservation with name Michelle Green.
user
Please give me a moment.
assistant
Sure.
user
Thanks for waiting. Unfortunately no reservation found on your given name.
assistant
Ok, no worries at all.
user
Thank you for choosing us.
assistant
I appreciate  your quality service.
user