Hello. My name is Kenneth Phillips.
user
Hello, how can I help you?
assistant
I want change my reservation as in new reservation I want a direct flight for my journey. Can you aid me with that?
user
Sure. Please wait for a while, I will check your reservation.
assistant
Sure.
user
Thank you for waiting, there is no reservation found on your name.
assistant
That's Ok, thank you.
user
Thank you for approaching us.
assistant