Hello.
user
Hello.
assistant
I am Gregory Parker.
user
How may I help you?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Ok, please hold on a moment.
assistant
Sure.
user
There is no active reservation found on your name to cancel it.
assistant
That's fine, thank you for your service.
user
Thanks for choosing us, have a nice day.
assistant