Hello.
user
Hello, how can I amend you?
assistant
I am Mary Martin. I want to change my reservation, due to heavy rainfall in New York, can you help me?
user
Ok, give me sometime time to check and get back to you.
assistant
Sure.
user
Thank you for your time. There is no reservation found matching your name.
assistant
That's ok, thank you for your information.
user
Thank you for approaching us.
assistant