Hello.
user
Hello. How may I help you today?
assistant
I want to cancel my ticket due to dense fog in my hometown.
user
Ok, I am here to help you with that. May I know your name?
assistant
Ryan Collins here.
user
We are regret to inform you that, there is no reservation found on your name in our database.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant