Hello.
user
Hello. How can I assist you at this moment?
assistant
Due to health issues, I would like to cancel my trip. Can you please cancel my reservation?
user
Sure, I will help you with that. May I know your name for checking your previous reservation status?
assistant
My name is Sandra Phillips.
user
Just give me a moment, I will check your previous reservation status.
assistant
Ok, take your time.
user
There is no previous reservation found under your name.
assistant
Its ok, thank you for the information.
user
Thank you contacting us, have a nice day.
assistant