Hi.
user
Hello, how can I aid you today?
assistant
Please help me in cancellation of my reservation with the name of Eric Baker. As  my appointments with my clients are cancelled.
user
Ok, no problem. I can help you to cancel. Please wait a moment.
assistant
Ok.
user
Thanks for being patience, we did not find any active reservation on your name to cancel it.
assistant
No problem. Thank you for your information.
user
Thanks for approaching us, have a nice day.
assistant