Hello.
user
Hello. How can I help you at this moment?
assistant
I am planning to change an existing reservation, due to health issue. Can you please help me out?
user
Sure, I am here to help you with this.
assistant
Thank you.
user
Can you please provide your name to check your reservation status?
assistant
My name is Jack Roberts.
user
Jack Roberts, there is no active reservation found under your name in our database.
assistant
That's fine, thank you for your help.
user
Thank you for contacting us.
assistant