Hi.
user
Hello, how can I assist you?
assistant
On my semester exams I am unable to attend the trip which my friend's has planned, so, can you cancel my ticket reservation?
user
Sure, let me know your name please.
assistant
Andrew Martinez is my name.
user
Ok, we found a reservation with your name and we had cancelled that but you will be charged 10 percent and your remaining account will be credited to your account today itself.
assistant
I hope that the remaining amount will be credited to my account at the end of day, thank you for your help.
user
Sure, trust me it will be credited to your account till the end of the day.
assistant
You have done a great job, thank you for your service.
user
It's my pleasure.
assistant