Hello.
user
Hello. How can I help you?
assistant
I am Katherine Mitchell. Can you please change my reservation as my semester exams got postponed?
user
Sure, I will help you.
assistant
Thank you.
user
Please, wait a minute.
assistant
Sure.
user
Thanks for your time, I did not find any reservation on your name.
assistant
No problem. Thank you.
user
Thank you for reaching us.
assistant