Hello.
user
Hello, how may I assist you?
assistant
I want to cancel my recent reservation due to heavy rains in my hometown. Can you please help me?
user
Sure, may I know your good name please?
assistant
Sure, the ticket is reserved under the name Daniel Nelson.
user
Please wait for a moment.
assistant
Sure, I will wait.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
No issue, anyway thank you for checking.
user
Thank you for reaching us.
assistant