Hello.
user
Hello, how may I best serve you?
assistant
I am Betty Lewis. Owing to an emergency, I want to cancel my reservation.
user
Sure, please wait for a moment.
assistant
Sure.
user
Thank you for waiting, we found a reservation on your name. Shall I proceed to cancel?
assistant
Yes, you can proceed to cancel.
user
Your reservation has been cancelled, the amount will be credited with in a couple of days.
assistant
Thank you for your service.
user
Thank you for availing with us.
assistant