Hi.
user
Hello, how can I assist you?
assistant
My football game was cancelled due to heavy rainfall, so I would like to cancel my ticket. Can you help me in cancellation?
user
Sure, we are here to help you.
assistant
Ok.
user
May I know your name?
assistant
I am Stephen Gonzalez.
user
Please wait a moment. I will check the reservation list and revert you.
assistant
Sure.
user
We are happy to inform you that there is a reservation found on your name. Shall I proceed to cancel?
assistant
Sure, please cancel my ticket immediately.
user
Your ticket has been cancelled successfully.
assistant
Thank you for your kind service.
user
Thanks for choosing us.
assistant