Hello, I am Mary Martinez.
user
Hello Mary, how can I render you today?
assistant
I want to postpone my trip due to an emergency. Can you help me to reschedule my reservation?
user
Sure, I am here to help you. Hold on for a moment. Let me check.
assistant
Thank you. Take your time.
user
Sorry Mary, there are no flights reserved on your given name.
assistant
No issues. Thank you for checking.
user
Welcome, thank you for choosing us. Have a great day.
assistant
You are welcome.
user