Hello.
user
Hello. How may I guide you today?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
May I know your name please?
assistant
My reservation was done under the name Helen Nelson.
user
Sure, I will help you with that. Please wait for a while.
assistant
Sure, take your time.
user
I am sorry to say that there is no reservation found under your name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant