Hello.
user
Hello, how may I help you?
assistant
Will you please cancel my existing reservation as my plan to go for holiday trip got cancelled?
user
Sure, can I have your name to proceed?
assistant
I am Thomas Thompson.
user
Please wait for a moment to check your details.
assistant
Sure.
user
Sorry to say, no reservation found on your name.
assistant
Ok, no problem.
user
Thank you for reaching us.
assistant
Thank you for the information.
user