Hello.
user
Hello, how may I amend you?
assistant
I am Charles Wilson. Owing to an emergency, I want to cancel my reservation. So please help me in the cancellation.
user
Sure, let me check the status and revert you.
assistant
Sure.
user
We could not find any reservation any reservation by the name you mentioned.
assistant
Not an issue. Thank you.
user
Thank you for reaching us.
assistant