Hi.
user
Hello. How may I assist you today?
assistant
I would like to cancel my reservation due to sudden demise of my aunt. Please help me.
user
Sure, may I know your name please?
assistant
I am Margaret Lee.
user
Give me a moment.
assistant
Ok.
user
Thanks for waiting, we did not found any reservation by this name.
assistant
Fine, thanks for the information.
user
Thanks for opting us.
assistant