Hello.
user
Hello, how may I help you?
assistant
Due to heavy rains cricket match got postponed, so I need to change my existing reservation. Can you help me in amending my reservation?
user
Sure, can I know your name?
assistant
Sure, the ticket has been reserved on the name Jason Adams.
user
Please hold on a moment.
assistant
Sure, I will wait for your response.
user
Sorry, there is no reservation found on given name.
assistant
That's ok, it might went wrong while at the time of initial booking due to some server issues. Thank you for the information.
user
Thank you for reaching us.
assistant