Hi.
user
Hello, What kind of help are you expecting from our side?
assistant
Can you please help me to cancel my recent reservation as my trip got postponed due to bad weather conditions?
user
Sure, I can cancel your reservation right now. Before that I need to know your good name please?
assistant
I am William Hill.
user
Ok, wait for some time I will check the reservation on your name and get back to you.
assistant
Sure.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
That's ok, not an issue. Thank you for checking.
user
Thanks for approaching us, wish you a nice day.
assistant