Hello.
user
Hello, how can I assist you today?
assistant
I would like to do some modifications in my existing reservation, can you help me with that?
user
Sure, may I know your good name?
assistant
Sure, the ticket has been reserved on the name Gary Hill.
user
Please wait for a moment.
assistant
Sure, I will wait for your response.
user
Sorry to say that, no reservation was found with your good name.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you for reaching us.
assistant