Hello.
user
Hello, how can I serve you?
assistant
I want to change my existing reservation, due to some health issue. Can you help me?
user
Sure, I am here to help you. May I know your good name?
assistant
Thank you. I am Christopher Turner.
user
Sorry, we did not find any active reservation on your name in our records.
assistant
Ok, not an problem. Thank you for your help.
user
Thank you for contacting us.
assistant