Hello.
user
Hello. What can I do for you today?
assistant
I am Virginia Lewis. : I had planned to go on a vacation, but it was cancelled.Can you cancel my  recent reservation?
user
Nice to meet you Lewis. Sure, please wait for a minute.
assistant
Ok.
user
Sorry Lewis, I cannot find any flight with your name.
assistant
That's fine.
user
Thanks for contacting us.
assistant
Thank you for your help.
user
It's my pleasure.
assistant