Hi.
user
Hello.
assistant
I have planned to meet my cousin in New York but she will not be available during my visit.
user
May I know your name for further proceedings?
assistant
Sure, my name is Sarah Hill.
user
Hill, what kind of assistance you are looking for?
assistant
I want to change my existing reservation, can you please help me?
user
Please wait for a moment, let me check your previous reservation details.
assistant
Sure. Please carry on.
user
Sorry Sarah, I could not find a reservation by your name.
assistant
That's fine, may be my father has cancelled my reservation. Thank you so much for your help.
user
Thank you for contacting us.
assistant