Hello.
user
Hello. How may I assist you today?
assistant
I want to cancel my reservation, due to some health problems I am unable to travel those dates, can you please cancel my reservation?
user
Sure, we are glad to help you.
assistant
Thanks.
user
May I know your name to check your reservation status?
assistant
Sure, my name is Stephanie Turner.
user
Ok Turner, please hold on.
assistant
Ok.
user
We regret that, there is no reservation found with your name in our records.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for reaching us, have a great day.
assistant