Hello.
user
Hello.
assistant
Can you help me to cancel the reservation which I had done recently?
user
How may I help you at this minute? Sure, I am here to help you with that.
assistant
Thank you, please check on the name John Smith.
user
Can I know your name?
assistant
I had mentioned above.
user
Please wait for a minute. Sorry to say that, there is no reservation found on your name in our database.
assistant
That is not a problem, may  be my brother had cancelled for me.
user
Thank you for reaching us.
assistant