Hello.
user
Hello. How may I guide you today?
assistant
Owing to an emergency, I want to cancel my recent reservation.
user
Sure, I will help you with that. May I know your name please to proceed further?
assistant
My name is Dennis Roberts.
user
Please wait for a minute.
assistant
Sure.
user
I am sorry to say that there is no reservation found under your name.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant