Hi, this is Angela Perez.
user
Hello, how best may I serve you today?
assistant
Owing to an emergency, I want to change my existing reservation. Can you help me in that?
user
Sure, I can help you in that.
assistant
Thank you.
user
Please stay online, I will check the previous list and revert to you.
assistant
Ok.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
Ok, no problem. Thank you for your information.
user
Thanks for reaching us, wish you a good day.
assistant