Hello.
user
Hello.
assistant
My husband and I are planning a cruise to Galapagos Islands July 2018. One of our family member is hospitalized, so we are unable to travel that trip. Can you please help me with cancelling my ticket?
user
Sure, can I have your name to check the ticket status?
assistant
Sure, my name is Sarah Roberts.
user
Ok, please give me a minute.
assistant
Sure.
user
Sorry for the trouble, there is no reservation found with your name in the database.
assistant
That's fine, thank you for your immediate response.
user
You are most welcome. Thank you for contacting us.
assistant