Hi.
user
Hello. How can I help you?
assistant
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
May I know your name please?
assistant
Edward Hall here.
user
There is a reservation on your name, shall I proceed for cancellation?
assistant
Ok, proceed.
user
Your ticket is cancelled.
assistant
Thanks for your information.\.
user
Thank you for opting us.
assistant