Hello.
user
Hello, how can I aid you today?
assistant
My name is Sarah Collins, and I have to change my reservation as I have to prepare for my exams, can you please help me?
user
Sure, I am glad to help you.
assistant
Thank you.
user
Please be on hold I will check and revert you.
assistant
Ok, take your time.
user
We did not find any reservation on your name in our database to change it.
assistant
Not an issue, thank you for the information.
user
Thank you for availing us.
assistant