Hi, I am Joseph Moore.
user
Hello, how can I help you today?
assistant
I just want to change an existing reservation due to sudden demise of my great grand mother, can you help me in changing the reservation?
user
Sure. Please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Ok, no problem. Thank you.
user
Thank you for choosing us.
assistant