Hello. I'm Karen Parker.
user
Hello, how may I help you?
assistant
My scheduled examination dates has been postponed. So, I would like to change my recent reservation which is under my name. Can you please help me with that?
user
Sure, I will help you. Please wait for a while.
assistant
Sure, take your time.
user
Sorry, there is no reservation with your name to change further.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for choosing us.
assistant