Hi.
user
Hello, how may I aid you today?
assistant
Please change my existing reservation owing to an emergency.
user
Ok, for changing we need your name, please provide it.
assistant
I am Rebecca Edwards.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Thanks.
user
Thank you for choosing us.
assistant