Hello.
user
Hello, how can I assist you today?
assistant
I made a reservation earlier to attend for a conference, due to bad weather meeting has been postponed. Can you assist me to change it?
user
Sure, we are rapturous to help you.
assistant
Thank you.
user
To proceed for changing, we need your name.
assistant
Sure, you can check my reservation on the name of David Martinez.
user
Ok, please give me a minute.
assistant
Sure.
user
Thank you for your time, we did not find any reservation on your name.
assistant
That's Ok, thanks for your help.
user
Thank you for contacting us.
assistant