Hello.
user
Hello, how can I aid you for today?
assistant
Can you please help me with cancelling my previous booking now?
user
I am here to help you about that. Can you please provide your name for checking the reservation status with your name?
assistant
Myself Richard Thompson.
user
I apologise to say this Richard Thompson, there is no active reservation with your name in our booking list.
assistant
Oh! That's fine. Anyways, thank you for checking.
user
You are welcome, thank you for reaching us.
assistant
Most welcome.
user