Hello.
user
Hello, how can I assist you?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me with this?
user
Sure, I will help you. May I know your name?
assistant
Sure, please check the reservation on the name of Patricia Jones.
user
Ok, please wait a moment.
assistant
Ok, I will wait.
user
Thanks for waiting, there was no reservation found on your name.
assistant
Ok, Thank you for providing information.
user
Thank you for choosing us.
assistant