Hello.
user
Hello. How may I assist you at this moment?
assistant
My holiday trip is postponed, I want to change my reservation. Can you please help me to change my reservation?
user
Sure, I will help you with that.
assistant
Thank you.
user
Can you please provide your name for checking your reservation?
assistant
My name is Ashley Wilson.
user
We regret that, there is no reservation found with your name in our records.
assistant
No problem, thank you very much for checking.
user
Thank you for reaching us, have a great day.
assistant