Hello.
user
Hello, how may I be your helping hand?
assistant
I am Melissa Collins. I want to change my reservation due to prepone of my examination. Can you please help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait for a couple of minutes.
assistant
Sure.
user
Thank you for being patient. We did not find any reservation on your name.
assistant
Thank you for informing me.
user
Thank you for reaching us.
assistant