Hello.
user
Hello. How can I help you?
assistant
I am Jack Williams. I have to cancel my flight ticket that the trip got cancelled, can you help me in that one?
user
Sure, just a moment please.
assistant
Sure.
user
I am sorry no reservation found on your name.
assistant
Ok, no problem with that one. I think it might be cancelled by my friend. Thank you for your help.
user
Thank you for choosing us.
assistant