Hello.
user
Hello, how may I assist you today?
assistant
Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?
user
Sure, may I know your name to check previous reservation status.
assistant
My name is Sarah Davis.
user
Please wait a moment.
assistant
Ok, I will wait.
user
Sorry, there are no active reservation on your name to cancel.
assistant
Anyway, thanks for the information.
user
Thank you for reaching our service.
assistant