Hi.
user
Hello. How can I help you for the day?
assistant
Can you help me to amend my existing reservation?
user
Sure, I am here to help you with that changing reservation.
assistant
Ok.
user
Can I know your name please to proceed for further?
assistant
Myself Katherine Hall.
user
Please wait for a moment, let me check your previous reservation status.
assistant
Ok.
user
Thank you for waiting, but I am sorry to tell you that, there is no active reservation found with your name in our reservation list to change it.
assistant
That's ok, thank you for the information.
user
Thank you for reaching us, have a great day.
assistant