Hi.
user
Hello, how can I best assist you now?
assistant
Owing to an emergency, my planned trip to Yosemite adventure got postponed. So I want you to change my existing reservation.
user
Sure, I can help you in that. Before that I need to know your good name to track the details, Can you please provide me?
assistant
Sure, I have a recent reservation with name Thomas Hernandez.
user
Ok, please wait for couple of minutes.
assistant
Sure.
user
Sorry to notify that, there is no active reservation found on your name.
assistant
Ok, not an issue. Thank you for your help.
user
Thanks for communicating with us.
assistant