Hello.
user
Hello, how can I help you?
assistant
Can you please cancel my reservation, due to heavy rains?
user
Sure, I can help you with that. May I know your good name please?
assistant
Thank you. And my name is Larry Hernandez.
user
Ok, please wait for a moment while I'll check your reservation status.
assistant
Sure.
user
Larry Hernandez, there is no active reservation found under your name to do cancellation.
assistant
Ok, no issue. Thank you.
user
Thank you for reaching us.
assistant