Hello.
user
Hello. How may I assist you?
assistant
          Would it be possible to cancel my reservation, which I have done with my name?
user
Sure, I will help you. May I know your name please to check your reservation status?
assistant
    My name is Jerry Martin.
user
Please hold on a moment.
assistant
Sure.
user
Jerry Martin, no reservation has been found on your name in our records.
assistant
That's fine, thank you for the response.
user
Thank you for choosing us.
assistant