Hello. I am Edward Hall.
user
Hello, how may I help you?
assistant
I want to change my existing reservation due to postpone of my flower exhibition event. Could you please help me?
user
Sure, can I know your name please? Ok, please wait for a while.
assistant
Sure.
user
Sorry Edward, there is no active reservation found with your name in our records.
assistant
No worries, thank you for the information.
user
Most welcome.
assistant