Hello.
user
Hello, how may I aid you?
assistant
Usually I prefer a connecting flight, but my friend has already reserved my ticket with a direct flight. Can you please change my existing reservation?
user
Sure, may I know your name to check your ticket status?
assistant
Sure, I am Rebecca Perez.
user
I found your reservation, please provide your itinerary dates.
assistant
Sure, my travelling dates are Apr 25 and Apr 27.
user
May I know your genesis and terminus airport codes?
assistant
My source is Chicago, ORD and destination is New York, EWR.
user
Which class do you prefer?
assistant
I prefer economy class.
user
Do you need a connecting flight?
assistant
No, I want a direct flight.
user
Please wait for a while.
assistant
Ok.
user
Sorry Rebecca Perez, no flights are available on your planned dates.
assistant
Ok, no worries. Thank you.
user
Thank you for choosing us.
assistant