Hello.
user
Hello, how may I assist you today?
assistant
I am Katherine Anderson.
user
Welcome to flight booking agency Anderson.
assistant
I need to change my recent reservation because of friend got with an accident. Can you please help that?
user
Sure, I will help you with that. Please hold on to check your previous reservation status.
assistant
Sure.
user
Sorry to inform you that, there is no reservation found with your name in our records.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching us, have a great day.
assistant