Hello.
user
Hello, how may I serve you today?
assistant
Can you please change my earlier reservation as my plan to go for holiday trip got postponed?
user
Sure, may I know your name?
assistant
I am Katherine Carter.
user
Please wait for a minute.
assistant
Sure.
user
Sorry, there is no reservation found on your name to change.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for availing us.
assistant