Hello.
user
Hello, how may I help you?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I can help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure, I will wait for your response.
user
Can I know your name please?
assistant
Myself Helen Martinez.
user
Sorry, there ius no active reservation found with your name in our records.
assistant
That's ok, thank you for checking.
user
Most welcome.
assistant
Welcome.
user