Hi.
user
Hello. How may I aid you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you please help me with that?
user
I am happy to help you, may I know your name?
assistant
Thank you, I am Betty Lewis.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no issues. Thank you for your response.
user
Welcome Betty Lewis.
assistant