Hi.
user
Hello, how may I help you today?
assistant
I need to cancel my recent reservation owing to an emergency.
user
Sure, may I know your good name please?
assistant
I am Joseph Rodriguez.
user
Ok, please wait a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Thank you.
user
Thank you for choosing us.
assistant