Hello.
assistant
Hello.
user
How may I guide you?
assistant
I want to cancel my recent reservation due to heavy rainfall. Can you help me?
user
Sure, I am glad to guide you with the ticket cancellation process. Can I have your name please?
assistant
Sure, I am William Lopez.
user
Ok, please hold on for a minute.
assistant
Sure.
user
Sorry for the trouble, there is no reservation found with your name to cancel.
assistant
Ok, not an issue. Thank you for your information.
user
You are welcome. Thank you for reaching us.
assistant