Hello.
user
Hello, how can I help you?
assistant
Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name?
assistant
Sure, my name is Sarah Taylor.
user
There is no reservation found under your name.
assistant
Ok, not an issue. Thank you for checking.
user
Thank you for choosing us.
assistant