Hello.
user
Hello.
assistant
I am Kimberly Scott.
user
Scott, how can I aid you today?
assistant
I would like to cancel my reservation as I am leaving for pilgrimage, can you please help me out?
user
Sure, I am here to help you.
assistant
Thank you.
user
Hold on for a moment. Let me check.
assistant
Ok.
user
Sorry Scott, there are no flights reserved on your given name formerly.
assistant
Ok no problem, thank you for your services.
user
Welcome.
assistant