Hi.
user
Hello, how may I aid you?
assistant
Due to sudden change in my trip to another location, I would like to change my reservation. Can you please help me out?
user
Sure, may I know your name?
assistant
I am Carol Garcia.
user
Wait a minute.
assistant
Sure.
user
Sorry, there was no reservation found on your name.
assistant
No issue, thank you for checking.
user
Thank you for reaching us.
assistant