Hi.
user
Hello, how can I guide you for today?
assistant
Due to heavy snowfall, I want to cancel my recent reservation. Please help me with that.
user
I will help you with that. May I know your name?
assistant
Sure, my name is Gary Wright.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure, take your own time.
user
Sorry, there is no reservation found under your name in our database.
assistant
Oh! That's ok, thank you for giving the information anyways.
user
Thank you for contacting us, have a nice day.
assistant