Hello.
user
Hello,.
assistant
Amy Phillips here.
user
How exactly I can serve you today?
assistant
Due to sudden health issue, I am not able to travel in a flight on those date of journey. Can you please help me out with cancelling of my recent reservation?
user
Sure, please wait. I will check in reservation list and revert to you.
assistant
Ok, take your time.
user
Sorry to inform you, there is no active reservation found with your name.
assistant
Oh! I think the ticket was not booked properly at the time of my booking. Anyway, thank you for the information.
user
Thanks for approaching us, hope to serve you again.
assistant
Welcome.
user