Hello.
user
Hello. How can I help you at this moment?
assistant
I am Nicholas White. I want to cancel my reservation, due to postponement of concert to be held at the place where I wanted to visit, can you please help me?
user
Sure Nicholas. Nicholas, in my database I did not found any reservations with your name.
assistant
It's ok, no problem.
user
Thank you for contacting us.
assistant
You are welcome.
user