Hello.
user
Hello, how may I help you?
assistant
Can you aid me to change my reservation due to an emergency?
user
Sure, we are here to help you. May I know your name please?
assistant
Thank you. Steven Hill here.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
No issue. Thank you.
user
Thanks for reaching us, have a nice day.
assistant