Hi.
user
Hello, how may I be at your service today?
assistant
I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
user
Sure, I can cancel your reservation right now. Before that I need to know your good name please?
assistant
Margaret Thompson here.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
That's ok, thank you for your help.
user
Thank you for choosing us.
assistant