Hello.
user
Hello, may I know your name please?
assistant
Myself Shirley Garcia.
user
Shirley, how can I assist you?
assistant
I need to cancel my reservation which I have done to participate in dance event but unfortunately dance event got cancelled. So, can you please help me with cancelling reservation?
user
Sure, please allow me a minute.
assistant
Ok, please take your time.
user
Sorry, I haven't found any existing reservation with your name in our portal.
assistant
Oh! May be booking is not done properly. Anyway, thank you for your valuable time.
user
Thank you for choosing us, have a nice day.
assistant