Hi.
user
Hello. How may I serve you?
assistant
I want to cancel my reservation which is done recently due to some health issues, can you please help me?
user
Sure, I am here to help you with the ticket cancellation. Can you please provide me the name with which you have reserved your previous ticket?
assistant
Sure, my name is Timothy Scott.
user
Ok, please hold on for a minute. I will search your ticket status and let you know.
assistant
Ok, I will wait for your response.
user
Sorry for the trouble which is caused to you, I have not found any reservation on your name to cancel.
assistant
Ok, that's fine. Anyways, thank you for your valuable time.
user
You are welcome. Thank you for choosing our travel agency.
assistant