Hi,. I am Justin Anderson.
user
Hello, how can I help you today?
assistant
Unfortunately, my grand mother was hospitalized, so I need to cancel my reservation. Can you help me with that?
user
Sure, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, thanks for the information.
user
Thank you for opting us.
assistant