Hello.
user
Hello, how can I aid you?
assistant
I already book a flight ticket to MSP, as my trip dates are postponed due to my bad health. Can you change my reservation?
user
Sure, may I know your name?
assistant
My name is Brian Thomas.
user
Give me a minute.
assistant
Sure.
user
Sorry, there is no reservation found under your name.
assistant
Ok, thank you for the information.
user
Thank you for reaching us.
assistant