Hello.
user
Hello, how can I help you?
assistant
I am Kathleen Moore. Owing to an emergency, I have to change my previous flight ticket booking. Can you please help me in that one?
user
Sure, give me a minute.
assistant
Thank you and I can wait for your response.
user
Sorry, there is no reservation found under your name.
assistant
Ok, no issues with that one. Thank you for your kind information.
user
Thank you for reaching us.
assistant