Hi.
user
Hello, how may I help you?
assistant
Can you help me in changing my recent reservation, as my exam is postponed?
user
Sure, I am here to help you with your concern. May I know your name to check with the status?
assistant
I am Donald Walker.
user
Please wait a moment while I check with the status.
assistant
Sure.
user
Thank you for waiting. Donald Walker, regret to inform that there is no active reservation found under your name to amend.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant