Hello.
user
Hello, how can I help you?
assistant
Due to heavy rains, I would like to change my existing reservation. Please help me out.
user
Sure, may I know your name please to check the reservation status?
assistant
Sure, my name is Samantha Mitchell.
user
Samantha, please wait for a minute.
assistant
Sure, take your time.
user
Samantha, there is no reservation found with your details.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for contacting us, have a good day.
assistant