Hi. I am Patrick Martin.
user
Hello. How can I help you?
assistant
Owing to an emergency, I need to change my reservation. Can you please help me with that?
user
Sure, I am here to help you. Please wait.
assistant
Ok.
user
Thank you for waiting, sorry we didn't find any reservation on your name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us, have a good day.
assistant