Hello. Barbara Carter is here.
user
Hello, how can I guide you at this moment?
assistant
I would like to change my existing reservation, can you please help me in changing?
user
I am here to assist you about your request.
assistant
Thank you.
user
Please be on hold for a while to check our booking list.
assistant
Sure.
user
I apologise to say this Barbara Carter, there is no active reservation with your name.
assistant
Ok, no worries at all. Thank you for your information.
user
You are welcome, thank you for reaching us. Hope you have a nice day ahead.
assistant