Hello.
user
Hello, how can I serve you today?
assistant
My friend met with an accident, So I want to change my recent reservation. Can you help me on this?
user
Sure, Please wait for a moment.
assistant
Ok.
user
May I know your good name please?
assistant
Nancy Thompson here.
user
Thanks for providing your good name. Sorry to say that, no reservation was found with your name.
assistant
No problem. Thank you for quick response.
user
Thanks for reaching us.
assistant