Hello.
user
Hello, how may I assist you?
assistant
I would like to change my recent reservation due to some personal work, can you help me with this?
user
Ok, let me know your name so that I can help you easily.
assistant
Please check the reservation with the name Nicole Phillips.
user
There is no reservation found with your name, thanks for choosing us.
assistant
It's ok. Thanks for your information.
user
Welcome Nicole Phillips.
assistant