Hello.
user
Hello, how may I help you?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, please wait for a while.
assistant
Sure.
user
May I know your name please?
assistant
I am Kevin Brown.
user
Kevin, there is no reservation with your name to cancel further.
assistant
That's ok, not an issue. Anyways, thank you for checking.
user
Thank you for choosing us.
assistant