Hello.
user
Hello, how may I assist you today?
assistant
Can you please help me with my flight ticket cancellation process due to some health problems?
user
Sure, we are here to help you.
assistant
Thank you for accepting my request.
user
May I know your name to proceed further?
assistant
Sure, I am Gregory Martinez.
user
Ok, please wait a moment.
assistant
Sure, I can wait.
user
Thank you for your time, we found a reservation on  your name and it has been cancelled successfully.
assistant
Thank you for cancelling my flight ticket booking.
user
Thank you for availing us.
assistant