Hello.
user
Hello, how may I aid you?
assistant
The event which I am going to attend has been cancelled, please help me in cancelling my recent reservation.
user
Sure, may I know your name?
assistant
My name is Alexander Hernandez.
user
Please give me a moment to check your ticket status.
assistant
Sure, take your time.
user
Sorry Alexander Hernandez, no reservation is available by your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant