Hello.
user
Hello, how may I aid you?
assistant
I am Matthew Young. Can you cancel my flight ticket reservation? As my football match is being postponed due to bad weather in New York.
user
Sure, please give me a minute I will get back to you with present status.
assistant
Sure.
user
Unfortunately, there is no reservation available on your name to proceed further.
assistant
No problem, thank you for your information.
user
Thanks for reaching us.
assistant