Hi,.
user
Hello. How may I address you today?
assistant
I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you help me out?
user
Sure, we are here to help you. May I know your good name to process with cancellation?
assistant
Nicole White, is my name.
user
Thank you for providing your name, there is no reservation found on your name. Thank you for approaching us.
assistant
Ok, not a problem at all. Thanks for your help.
user