Hi.
user
Hello, how can I help you?
assistant
My name is Robert Thomson.
user
Robert, how may I assist you?
assistant
Owing to an emergency, I had to request for this change reservation.
user
Hold on for a moment.
assistant
Ok.
user
Sorry, There are no flight ticket found with your name.
assistant
That's ok, thank you for your help.
user
Welcome.
assistant