Hello.
user
Hello. How may I aid you today?
assistant
I need to change my existing reservation. Can you please be my helping hand to change it?
user
Sure, I am glad to help you with that. Can you please provide your name to check your previous reservation?
assistant
Please check my reservation on the name of Matthew Walker.
user
Please wait a moment to check.
assistant
Sure.
user
We are regret to inform you that, there is no active reservation on your name in our records.
assistant
Ok, thanks for your service.
user
Thank you for reaching us, hope you have a great day.
assistant