Hi.
user
Hello, how can I help you?
assistant
My health is not good to travel so, I want to cancel my flight ticket. Can you help me in this?
user
Sure, I am here to help.
assistant
Thanks.
user
May I  know your name please?
assistant
Eric Clark is my name.
user
Ok, please stand by.
assistant
Sure.
user
Thank you for waiting, sorry to say no reservation found on your name.
assistant
Ok, no problem. Thanks for the response.
user
Thank you for reaching us, have a nice day.
assistant