Hi.
user
Hello, how may I oblige you today?
assistant
Owing to an emergency I had to request for this cancel reservation.
user
 Sure, may I know your good name?
assistant
My name is Sandra Baker.
user
Ok, please wait for a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Thanks.
user
Thank you for choosing us.
assistant