Hello.
user
Hello. How can I help you at this moment?
assistant
I would like to cancel my reservation due to some health issues, will you please help me to cancel?
user
Sure, I will help you with that. Can you please mention your name for further process?
assistant
Sure, my name is Justin Perez.
user
Ok, please hold on a moment.
assistant
Sure.
user
There is no previous reservation available under your name.
assistant
No issues, thank you.
user
Thank you for reaching us.
assistant