Hi.
user
Hello. How can I assist you today?
assistant
Could you please help me to cancel my recent reservation due to my health issue?
user
Please can I know you name?
assistant
My name is Michelle Allen.
user
Ok, thank you for waiting, the reservation is been found. Can I proceed?
assistant
Yes, proceed.
user
Ok, the reservation is been cancelled. Thank you for choosing our agency.
assistant
Thank you.
user