Hello, Angela White here.
user
Hello, how may I support you today?
assistant
I just want to cancel my recent reservation, due to sudden demise of my great grandfather. Can you aid me with cancellation?
user
Sure, please wait for a while.
assistant
Sure.
user
Thank you for waiting, we found a reservation on your name, shall I proceed with cancelling?
assistant
Yes, you can.
user
Your ticket has been cancelled.
assistant
Thanks for your help.
user
Thank you for reaching our agency in cancelling your reservation.
assistant