Hello.
user
Hello. How can I assist you?
assistant
I want to change my existing reservation due to health issues, can you please help me with that?
user
Ok, may I know your name?
assistant
My name is John Thompson.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, there is no active reservation found on your name to change.
assistant
No problem, thank you.
user
Thank you for connecting with us.
assistant