Hello.
user
Hello, how may I support you?
assistant
I am Mary Evans. Could you help me out in cancelling my reservation due to sudden demise of my grandfather?
user
Sure, let me check the current status and revert you.
assistant
Thank you.
user
We could not find any reservation by the name you provided.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant