Hello.
user
Hello, how can I assist you?
assistant
Owing to an emergency, I want to cancel my recent reservation.
user
Sure, may I know your name?
assistant
My name is Benjamin Phillips.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, there was no reservation found on your name.
assistant
Not an issue, thank you.
user
Thank you for choosing us.
assistant