Hi.
user
Hello, how may I help you today?
assistant
I am Brenda Lopez, can you help me to change my reservation to next week?
user
I am happy to help you, please wait for a while I will revert you back with the current status of your reservation.
assistant
Sure, please check.
user
Sorry Brenda Lopez, there is no reservation found on your name to change it.
assistant
No issues, thank you for your time.
user
Thanks for choosing us, have a great day.
assistant