Hello.
user
Hello. How may I assist you?
assistant
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
user
Yes, can you tell me your name?
assistant
Thank you for your response, my name is James Adams.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Oh! It's ok, no problem.
user
Thank you for reaching us.
assistant
Thank you for your information.
user