Hello.
user
Hello. How can I assist you for the day?
assistant
Can you please help me to cancel my active reservation?
user
Sure, I am here to help you with that. May I know your name please?
assistant
Myself Steven Turner.
user
Please hold for a moment, let me check your previous reservation status.
assistant
Ok, I will wait.
user
Thank you for waiting, but I am sorry to say that, there is no active reservation found on your name in our database to cancel it.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us. Have a great day.
assistant