Hello.
user
Hello. How can I aid you at this moment?
assistant
My friend had another plan to visit other country. So, now I would like to cancel my current reservation.
user
That's nice. Do you want me to change the reservation?
assistant
I would like to cancel my reservation.
user
Ok, I will help you with that. Please be hold on for a moment. May I know your good name for verification?
assistant
My name is Ronald King.
user
Sorry, there is no reservation has found under your name.
assistant
That's ok. Thank you for your information.
user
Thank you for choosing us. Have a good day.
assistant