Hello. I am Karen Lee.
user
Hello, how can I guide you for today Karen Lee?
assistant
I want to change my existing reservation. Could you help me with that?
user
Sure, I am here to help you with that Karen Lee.
assistant
Ok.
user
Please wait for sometime to check the booking list.
assistant
Ok, take your time.
user
I regret to say this Karen Lee, there is no active reservation with your name in our booking list.
assistant
That's ok, no problem. Thank you.
user
You are welcome, thank you for reaching us.
assistant