Hello.
user
Hello, how can I help you?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
I am here to help you. May I know your name please?
assistant
Larry Robinson here.
user
Ok, please wait.
assistant
Sure.
user
Thank you for waiting, sorry to inform we didn't find any reservation on your name.
assistant
No issue, Thanks for the information.
user
Thank  you for reaching us, have a nice day.
assistant