Hello.
user
Hello, how may I aid you?
assistant
I made a reservation earlier this week to attend a meeting, due to some issues it got postponed. Can you please change my reservation?
user
Sure, may I know your name?
assistant
My name is Susan Campbell.
user
Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry Susan Campbell, no reservation is available by your name.
assistant
Ok, no issue. Thank you.
user
Thank you for choosing us.
assistant