Hello.
user
Hello. How can I assist you today?
assistant
As I am sick, I want to amend my reservation. Could you help me out?
user
Sure, may I know your name to check for the previous reservation?
assistant
Justin Wright here.
user
Please allow me a moment.
assistant
Sure.
user
There is no reservation found under your name in our data base.
assistant
No problem, thank you.
user
Thank you for contacting us.
assistant