Hello.
user
Hello. In what way may I amend you now?
assistant
As my football match was postponed, I would like to change my existing reservation. Can you assist me with this?
user
Sure. To change your reservation, may I have your name please?
assistant
Ok. I am Samantha Mitchell.
user
Thanks for your details.
assistant
Ok.
user
You have no reservation found on your name.
assistant
Thanks for quick response.
user
Thank you for opting us.
assistant