Hello.
user
Hello.
assistant
I am John Perez.
user
How may I aid you today?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me in cancellation?
user
Sure, can you please wait a moment.
assistant
Sure, take your time.
user
Sorry, there are no active reservation found on tour name in our database.
assistant
That's ok, thank you for your information.
user
Thank you for opting our service.
assistant