Hello, Kevin Anderson here.
user
Hello, how may I help you?
assistant
I need to change my recent reservation due to an emergency, can you help me?
user
Sure, I can do that for you. Please wait, let me check your reservation status in our database.
assistant
Sure, take your time.
user
Sorry to inform you, there is no reservation found under your name in our database.
assistant
Ok, no issues. Thank you for the information.
user
You are most welcome and thank you for contacting us.
assistant
Welcome.
user