Hello.
user
Hello. How may I aid you today?
assistant
As my mother is unwell, I have to cancel my reservation. Can you please help me?
user
Sure, I will help you with cancelling.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, my name is Debra Clark.
user
Clark, I did not find any reservation with your name.
assistant
Not an issue, anyway thank you for checking.
user
You are welcome.
assistant