Hello.
user
Hello, how may I serve you?
assistant
Sarah Thomas here. I need to cancel my reservation, can you help me in doing that?
user
Sure, please be on hold.
assistant
Ok, take your time.
user
Thank you for your time, we did not find any active reservation in your name to cancel.
assistant
Ok, no problem. Thank you for the service.
user
Thank you for reaching us.
assistant