Hello.
user
Hello. What guidance do you need from our agency?
assistant
I have to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, I am glad to help you. Can you please let me know your full name?
assistant
Thank you. Please check my reservation with my name Edward Hernandez.
user
Sorry to inform you, there is no reservation found with your name in our portal to cancel the ticket.
assistant
Oh! It may not be booked properly. Anyway, thank you for your time.
user
Most welcome. Thank you for reaching us.
assistant
Most welcome.
user