Hello.
user
Hello.
assistant
My name is Michael Brown.
user
How may I assist you?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, please wait for a minute.
assistant
Sure, I will wait.
user
Brown, there is no reservation found with your details.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant
Welcome.
user