Hi.
user
Hello. How can I assist you for the day?
assistant
I would like to cancel my current reservation due to health issue.
user
That's sad, can I know your name for cancelling?
assistant
My name is Katherine Gonzalez.
user
Sorry Katherine Gonzalez, I couldn't find any reservation by your name.
assistant
That's fine.
user
Thanks for reaching us. Have a nice day.
assistant
Thank you for your information.
user