Hello. I am Jessica Green.
user
Hello, how may I aid you today from my end?
assistant
I would like to change my existing reservation due to sudden changes in weather conditions at my source point. Will you help me in changing it?
user
Sure, I am gleeful to help you out. Please allow me a moment to check whether any active reservation found on your name to amend it.
assistant
Sure.
user
Sorry Jessica Green, there is no active reservation on your name in our database.
assistant
No issues at all, thank you.
user
Ok, thank you for reaching us.
assistant