Hello.
user
Hello. How can I aid you?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, please provide me the name to check for the status.
assistant
My name is Emma Wright.
user
Please be on hold, I will get back to you in a minute.
assistant
Sure, I will wait for your information.
user
Here, I found your reservation and I have cancelled it successfully.
assistant
Thank you for your service.
user
Thank you for reaching us.
assistant