Hello.
user
Hello. How can I assist you today?
assistant
I want to cancel my ticket due to dense fog in my place.
user
Sure, may I know your name to check for the previous reservation?
assistant
Brandon Collins here.
user
Please allow me a moment.
assistant
Sure.
user
There is no reservation found under your name.
assistant
No problem, thank you.
user
Thank you for contacting us.
assistant