Hello.
user
Hello, how may I aid you now?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, I am here to aid you. May I know your name please?
assistant
Paul Hall here.
user
Thanks for your name, please wait.
assistant
Ok.
user
Thanks for your time, no reservation was found on your name to cancel.
assistant
No issue, Thanks for the information.
user
Thank you for choosing us.
assistant