Hi.
user
Hello. How can I serve you?
assistant
I made a reservation earlier for a direct flight but cost of ticket is more, So, please modify my reservation for a connecting flight?
user
Sure, I can help you.
assistant
Thank you.
user
May I know your name?
assistant
Sure, my name is Helen Hernandez.
user
Give me a minute.
assistant
OK.
user
Thanks for your time. We didn't found any reservation by this name.
assistant
OK, that's not a problem. Leave it. Thanks for your time.
user
Thank you for picking us.
assistant