Hello.
user
Hello, can I have your name please?
assistant
Due to health issue I will not able to travel right now, so can you help you with cancelling my previous reservation?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name for checking the details of your reservation?
assistant
Sure, I am Ronald Edwards.
user
We have searched in our database with your name, but there is no reservation found with your name.
assistant
OK fine, not an issue.
user
Thanks for choosing our service.
assistant
Thank you for your information.
user