Hi.
user
Hello, how may I be of your help?
assistant
Owing to an emergency I need to reschedule my journey dates. Can you help me to changing may journey dates?
user
Sure, could you please share your name?
assistant
I am Nicholas Clark.
user
Give me a minute.
assistant
Ok.
user
Unfortunately there is no reservation found according to your name.
assistant
Ok, not an issue. Thank you.
user
Thank you for picking us.
assistant