Hello.
user
Hello, how can I assist you?
assistant
I want to cancel my reservation, can you help me with that?
user
Sure, May I know your name? to proceed for cancellation.
assistant
I am Daniel Robinson.
user
Your name is found in reservation list, Can I proceed to cancel?
assistant
Yes, Please cancel it.
user
Your ticket is cancelled, Thanks for reaching us.
assistant
Thanks for your prompt service.
user