Hi.
user
Hello, how may I assist you?
assistant
I need to cancel my ticket due to my health issue, can you help me?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
I am Samantha Nelson.
user
Ok, please wait.
assistant
Sure.
user
Sorry, there is no reservation found on your name to cancel it.
assistant
That's ok. Thank you.
user
Welcome Samantha Nelson.
assistant