Hello.
user
Hello. How can I assist you today?
assistant
I am Eric Jackson. I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Ok, please I will assist you with that.
assistant
Thank you.
user
Sorry, there is no been found on your name as per the records.
assistant
That's fine, thank you for your service.
user
Thank you for choosing our agency.
assistant