Hi.
user
Hello. How may I aid you?
assistant
My holiday trip got cancelled due to heavy rain, so I want to cancel my reservation. Can you help me with that?
user
Sure, I am here to help you. May I know your name to proceed?
assistant
My name is Dorothy Brown.
user
No reservation found on your name. Sorry for inconvenience.
assistant
No issues, thank you for the information.
user
Thank you for reaching us.
assistant