Hello.
user
Hello. How can I aid you?
assistant
Patrick Turner here. I would like to cancel my reservation due to some health issues, can you please help me with that?
user
Sure, I am here to do that. Please be on hold.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
That's ok, no problem. Thank you for checking out.
user
Thank you for choosing us.
assistant