Hello.
user
Hello. How can I help you?
assistant
Due to heavy snowfall in Dallas football has been cancelled, so I would like to cancel my recent reservation to Dallas.
user
Please share, on whose name did you reserved the ticket?
assistant
Previously, I have done my reservation with the name of Helen Taylor.
user
Please wait a while.
assistant
Sure, take your own time.
user
Helen Taylor, there is no reservation found in our database on your name.
assistant
Ok, no issues. May be my brother has cancelled my reservation on behalf of me.
user
Thanks for you reaching us.
assistant
Thank you for checking.
user