Hello.
user
Hello, how may I serve you?
assistant
I want to change my existing reservation due to postpone of my exams, can you help me with that?
user
Sure, will you please let me know your name?
assistant
My name is Paul Hill.
user
Ok, please allow me a moment to check the status and revert you.
assistant
Sure.
user
Thanks for waiting Paul Hill, we could not find any reservation by your name in our data base.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant