Hi.
user
Hello. How may I aid you today?
assistant
Due to bad weather conditions, I want to change my existing reservation. Can you help me out?
user
Sure, I am here to help you, may I know your name please?
assistant
Sure, my name is Margaret Collins.
user
Please hold on for a moment to check your reservation status.
assistant
Ok.
user
Collins, I did not find any reservation with your name in my database.
assistant
That's ok, thank you.
user
It's my pleasure. Thank you for reaching us.
assistant