Hi.
user
Hello.
assistant
Pamela Lee here.
user
How may I aid you today?
assistant
I want to change my existing reservation. Can you please be my helping hand in doing this?
user
Ok, I am glad to help you with that.
assistant
Thank you.
user
Can I know your name?
assistant
Already mentioned above.
user
Please wait for a minute.
assistant
Sure.
user
Sorry to say that, there is no reservation found on your name in our records.
assistant
Not a problem, thank you for your help.
user
Thank you for reaching us.
assistant