Hello.
user
Hi. How can I help you?
assistant
I want to cancel my recent reservation due to some health issues. Can you please help me with this?
user
Sure, may I know your name please?
assistant
Sure, Charles Hall here.
user
I am sorry no reservation found on your name.
assistant
Ok, not an issue.
user
Thank you for choosing us.
assistant
Thank you for the information.
user