Hello.
user
Hello, how can I assist you?
assistant
I am Matthew Young. I want to cancel my recent reservation, due to some personal issues. Can you please help me?
user
Sure, please wait for a moment.
assistant
Sure, take your own time.
user
Thanks for waiting, there was no reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant