Hello.
user
Hello. How may I assist you?
assistant
Due to some personal problem I am not able to travel, can you help me to cancel that reservation?
user
Ok, get me by giving your name so that I can help you easily.
assistant
Paul Perez here.
user
Please wait a moment, let me check the status of reservation.
assistant
Sure.
user
There is no reservation found on your name.
assistant
It's not a  problem, thanks for your checking.
user
Welcome, have a nice day.
assistant