Hello, Catherine Adams here.
user
Hello. How can I assist you today?
assistant
I have to take care of my ailing grandmother, so I want to cancel my reservation.
user
Sure, I will help you on that.
assistant
Ok.
user
Please give me a moment. There is no reservation found under your name.
assistant
No problem, thank you for your help.
user
Welcome, have a great day.
assistant