Hello.
user
Hello. How may I help you today?
assistant
I want to cancel my recent reservation because there are some financial issues in my family.  Can you help me in cancelling the ticket?
user
Please, provide me your name to check the reservation reservation details on your name.
assistant
My past ticket is booked under the name Emma Smith.
user
Sorry Emma, no reservation found on your name.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant