Hello.
user
Hello, how may I help you?
assistant
I need to cancel my existing reservation, which is done recently. Can you please help me out?
user
Sure, may I know your name please?
assistant
Sure, myself Ruth Williams.
user
Ok, please wait.
assistant
Sure, I will wait for your response.
user
Sorry, there is no active reservation found with your name in our records.
assistant
Not a big problem, anyway thank you for the information.
user
Most welcome.
assistant