Hi.
user
Hello.
assistant
Nicole Martin here.
user
Martin, how may I help you?
assistant
I want to cancel my reservation today, due to my health issues. Can you help me?
user
Sure, I am here to help you. Please give me a moment to check your ticket status.
assistant
Ok, I will wait till you check with my previous reservation status.
user
Sorry Nicole, no reservation is found by your name.
assistant
Oh! That's sad to hear from you, than you for checking anyways.
user
Thank you for reaching us.
assistant
You are most welcome.
user