Hello.
user
Hello. How may I assist you today?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, may I know your name?
assistant
My name is Christopher Garcia.
user
Please wait.
assistant
Sure I will wait for your response.
user
Sorry, there is no active reservation on your name.
assistant
That's ok, thank you for checking.
user
Thank you.
assistant