Hi.
user
Hello, how may I serve you at this moment?
assistant
My exams got postponed, can you please help me in changing my existing reservation?
user
Sure, may I know your name please?
assistant
I am Benjamin Martin.
user
Ok, please be on hold.
assistant
Ok.
user
Sorry, we could not find any reservation on your name.
assistant
No issues. Thank you.
user
Thank you for approaching us.
assistant