Hello.
user
Hello, how can I guide you for today?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me out?
user
I will help you with that. May I know your name?
assistant
Sure, my name is Carolyn Lewis.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure, I will wait for your information.
user
Sorry, there is no reservation found under your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for contacting us, have a nice day.
assistant