Hi.
user
Hello, how can I help you today?
assistant
I need to amend my reservation due to some issue, can you help me out?
user
Sure, may I know your good name?
assistant
Myself Mark Young.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
That's ok, not an issue. Thank you.
user
Thank you for reaching us.
assistant