Hello.
user
Hello.
assistant
I am Shirley Campbell.
user
How can I help you at this moment?
assistant
I want to change my existing reservation due to my exam dates has been postponed. Can you please help me with this?
user
Sure, I am here to help you. Please give me a moment to check your reservation status.
assistant
Sure.
user
Shirley Campbell, there is no active reservation found under your name in our database.
assistant
Ok, no problem. Thank you for checking.
user
Thank you for contacting us.
assistant