Hi.
user
Hello, what kind of service your looking for?
assistant
Owing to an emergency I want to change my existing reservation.
user
Sure, please share me your good name.
assistant
Myself Mark Robinson.
user
Please standby.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
It's ok, thank you.
user
Thank you for availing us.
assistant