Hello.
user
Hello, may I know how best I can help you today?
assistant
Can you please help me to cancel my reservation?
user
Sure, I am here to help you. May I know your name please?
assistant
My name is David Lee.
user
Ok, please wait a minute.
assistant
Sure.
user
Thank you for time, sorry no reservation found on your name.
assistant
Ok, not a problem. Thank you for informing me.
user
Thank you for reaching us, have a nice day.
assistant