Hello.
user
Hello. How may I assist you for the day?
assistant
I want to change my existing reservation. Could you help me with that?
user
Sure, I am gleeful to help you with that. May I know your name please?
assistant
Justin Perez.
user
Ok, please wait for a moment.
assistant
Ok.
user
Thank you for waiting.
assistant
Ok.
user
 Sorry to say that, there is no active reservation found on your name in our database to change.
assistant
That's ok, no problem. Thank you.
user
Thank you for reaching us, have a nice day.
assistant