Hi. I am Anthony Phillips.
user
Hello, how may I assist you?
assistant
Owing to an emergency, I need to change my existing reservation. Can you help me with that?
user
Sure, please wait a moment.
assistant
Ok.
user
Sorry, there is no active reservation found on your name.
assistant
It's ok, not an issue. Thank you for the information.
user
Thank you for reaching us.
assistant