Hello. Lisa Adams here.
user
Hello Lisa, welcome to ABC agency. How may I assist you?
assistant
Suddenly my friends changed the trip plan.So I want to change the reservation. Can you please help me for that?
user
Sure, wait a moment to check your previous reservation and I will get back to you.
assistant
Ok.
user
Sorry Lisa, there is no reservation found under your name in out records. Would you like to ask us anything else?
assistant
Nothing.Thank you for helping me.
user
Ok, thank you for the information, have a great day.
assistant