Hi.
user
Hello, how may I serve you at this moment?
assistant
My holiday trip got cancelled, can you please help me in cancelling my reservation?
user
Sure, I will help you. Please send your travelling dates. OK, first I will check the reservation status.
assistant
Ok.
user
May I know your name?
assistant
I am Amy Brown.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no problem.
user
You are welcome, have a nice day.
assistant
Thank you.
user