Hello.
user
Hello, how can I assist you for the day?
assistant
I am Debra Lewis. Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, I am mirthful to help you with this.
assistant
Thank you.
user
Please allow me a moment, let me check your previous reservation status. I am really sorry to inform you that there is no active reservation found on your name to change it.
assistant
Ok. Ok, no issues. Thank you for your help.
user
Thank you for reaching us, have a great day.
assistant