Hello.
user
Hello, how can I assist you for the day?
assistant
I am Brenda Thompson. Due to bad weather, I need to cancel my reservation. Can you please help me with it?
user
Sure, I am here to help you. Please wait for a moment.
assistant
Ok.
user
Sorry, we found no reservation on your given name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant