Hi.
user
Hello. How can I help you at this moment?
assistant
I want to cancel my reservation, can you help me with that?
user
Sure, I will help you with that. Can you please mention your name for further process?
assistant
Thank you for considering my request. Virginia Lee is my name.
user
Ok, please hold on a moment.
assistant
Sure.
user
There is no previous reservation available under your name.
assistant
Ok, thank you.
user
Thank you for reaching us.
assistant