Hi.
user
Hello. How can I  help you?
assistant
Due to some entrepreneur meeting, I am going to cancel my recent reservation. Can you please help me in cancelling the reservation?
user
Just a moment please.
assistant
Ok.
user
I am sorry no reservation found on your name.
assistant
It's ok, no problem. Thank you.
user
May I know your name please?
assistant
My name is Scott Hill.
user
Thank you.
assistant