Hi.
user
Hello, how may I serve you today?
assistant
Can you please help me in cancelling my reservation?
user
Sure, may I know your name?
assistant
I am Ronald Williams.
user
Ok, please wait for a minute.
assistant
Ok.
user
We found a reservation on your name, shall I proceed to cancel?
assistant
You can proceed to cancel.
user
Your reservation has been cancelled.
assistant
Thank you.
user
Thank you for approaching us.
assistant