Hello.
user
Hello.
assistant
I am Paul Hill. I am planning to cancel my recent  reservation, due to health issue.
user
Yes Hill, please explain in brief for which service you approached us.
assistant
Can you help me out?
user
Yes, please allow me a  minute.
assistant
Sure, take your time.
user
Hill, in our portal we haven't found any reservation with your credentials.
assistant
That's fine.
user
Sorry for the inconvenience.
assistant
Thank you.
user
Thank you for approaching us.
assistant