Hi.
user
Hello, how can I help you?
assistant
I want to  cancel my recent reservation due to   my baseball tournament has been rescheduled to future dates. Can you help me with it?
user
Sure, please provide me your name?
assistant
My name is Stephanie Evans.
user
There is no reservation with your name.
assistant
OK, no problem. Thank you for the information.
user
Thank you for reaching us.
assistant