Hello, I am Patrick Hill.
user
Hello, how may I aid you?
assistant
I want to postpone my trip due to an emergency. Can you aid me in doing some modifications in my existing reservation?
user
Sure, I am glad to help you.
assistant
Thank you.
user
Please wait for a moment.
assistant
Take your time.
user
Sorry, there are no reservation found on your name.
assistant
No issues. Thank you for checking.
user
Thank you for reaching us.
assistant
You are welcome.
user