Hello.
user
Hello. How may I aid you?
assistant
I need to cancel my recent reservation due to my scheduled examination dates has been postponed. Can you please help me in that one?
user
Sure, I am here to help you with the ticket cancellation.  Can you please provide me the name with which you have reserved your previous ticket?
assistant
Thank you and I have booked the flight ticket on my name Emily Evans.
user
Ok, please wait a minute while I am checking your ticket status.
assistant
Sure, I will wait for your response.
user
Sorry to inform you, there is no reservation found with your name in our database to cancel.
assistant
Ok, that's fine. Thank you for your help.
user
You are welcome. Thank you for reaching us. Have a nice day.
assistant
Most welcome.
user