Hi.
user
Hello.
assistant
I am Jacob Evans.
user
How may I assist you now?
assistant
Owing to an emergency, I need to change my reservation. Can you please help me with that?
user
Jacob Evans, please allow me to check with your booking.
assistant
Sure.
user
Sorry to say, there is no active reservation by your name.
assistant
Ok, no problem at all. Thank you for your information.
user
Thank you for choosing us.
assistant