Hello.
user
Hello. How may I aid you today?
assistant
Deborah Williams here. I want to change my existing reservation due to heavy rains. Can you help me for this one?
user
Sure, please wait a moment let me check with your details.
assistant
Sure.
user
Sorry, there are no active reservations on your given name to change.
assistant
No issues, thank you for the information.
user
Thank you for reaching our service.
assistant