Hi.
user
Hello, how may I help you?
assistant
Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?
user
Sure, may I know your name please?
assistant
I am Virginia Scott.
user
Ok, please wait.
assistant
Sure.
user
Sorry, there is no active reservation found under your name.
assistant
Ok, no issues. Thanks for the information.
user
Most welcome.
assistant