Hi.
user
Hello. How may I assist you at this moment?
assistant
I am Amy Thompson. I want to do some modifications in my previous reservation, due to some health issue. Can you please help me out?
user
Sure, I am here to help you. I regret to inform you that, there is no reservation found on your name in our database.
assistant
Ok, no issues. Thank you for your time.
user
Thank you for approaching us.
assistant