Hello,. I am Thomas Lopez.
user
Hello, how may I render you today?
assistant
I just want to cancel my recent reservation, due to sudden  demise of my Grand father. Can you please help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
Thank you for waiting, there is no reservation found on your name.
assistant
Ok, no issue. Thank you.
user
Thank you for opting us.
assistant