Hi.
user
Hello, how may I assist you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Ok, may I know your name please for further process?
assistant
Myself Carol Miller.
user
Carol, please wait for a mean while to check for the availability.
assistant
Ok.
user
Sorry Carol, there is no reservation found as per your name to cancel your reservation.
assistant
No problem, thanks for checking.
user
You are welcome.
assistant