Hello.
user
Hello. How can I help you today?
assistant
I want to cancel my reservation due to heavy rains at my destination place, so please help me to cancel.
user
Sure, I am mirthful to help you to cancel your reservation.
assistant
Thank you.
user
May I know your name?
assistant
Sure, my name is Jessica Phillips.
user
Sorry, I didn't find any reservation on your name in our database to cancel your reservation.
assistant
Ok, no issues. Thank you for informing me.
user
Thank you for reaching us, have a nice day.
assistant