Hello.
user
Hello. How can I assist you?
assistant
I need to change my reservation as my planned event got postponed so please help me with changing my reservation.
user
Ok, may I know your name?
assistant
Sure, myself Kenneth Collins.
user
Ok ,please wait. Sorry, no reservation found on your name to change.
assistant
Oh! It may not be booked properly. Anyway, thank you for your time.
user
Thank you for reaching us.
assistant
Most welcome.
user