Hello.
user
Hello, how may I help you?
assistant
I want to change my existing reservation due to postpone of my event. Could you please help me?
user
Sure, we are here to help you. May I know your name please?
assistant
I am Kenneth Carter.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
No worries, thank you for the information.
user
Thank you for contacting us.
assistant