Hello, I am Emma Mitchell.
user
Hello, how can I aid you?
assistant
Owing to an emergency I want to change my existing reservation, can you please help me with that?
user
Sure, please wait for a while. I am sorry to say there is no reservation found on your name.
assistant
Ok, no issues. Thanks for your information.
user
Thank you for choosing to connect with us. Have a great day.
assistant
Thank you.
user