Hello.
user
Hello, How may I help you?
assistant
My exams was cancelled so I want to cancel my reservation, can you please help me that?
user
Sure, May I know your name?
assistant
Myself Kathleen Lopez.
user
We have found a reservation on your name, Shall I cancel it?
assistant
Yes. Please cancel it.
user
Your ticket has been canceled.
assistant
Thank you.
user
Thank you for reaching us.
assistant