Hi.
user
Hello. How can I aid you?
assistant
I am Catherine Roberts. Can you help me in cancelling my reservation, as my exam is postponed?
user
Sure, I can help you.
assistant
Ok.
user
Please wait a while.
assistant
Sure.
user
Thanks for your time. We didn't found any reservation by this name.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant