Hello.
user
Hello. How may I aid you today?
assistant
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
user
Sure, I am here to help you with this. May I know your name please?
assistant
I am Stephanie Walker.
user
Ok, wait for a moment please.
assistant
Sure.
user
Sorry Walker, there is no active reservation found as per your name to change it in your database.
assistant
No problem, thank you for the information.
user
You are welcome.
assistant