Hello,.
user
Hello, how may I address you?
assistant
I am Joseph Edwards. I need to cancel my recent reservation, due to heavy rainfall my event has been cancelled. Can you please help me with cancellation?
user
Sure. Let me check the status and revert you.
assistant
Ok.
user
We found a reservation on your name. Shall I proceed to cancel your reservation?
assistant
Ok, proceed.
user
Your reservation has been cancelled and your amount will be refunded to your bank account with in 2 to 3 working days.
assistant
Thank you.
user
Thank you for choosing our service.
assistant