Hi.
user
Hello. How may I help you today?
assistant
I want to change my current reservation due to heavy rainfall in my location.
user
Ok, can I know your name for checking?
assistant
Sure, my name is Margaret Walker.
user
Ok, give me a moment.
assistant
Ok, take your time.
user
Sorry to inform you that there is no reservation found on your name.
assistant
No problem, thank you for checking.
user
Thank you for approaching us.
assistant