Hello.
user
Hello. How may I guide you today?
assistant
I need to cancel my reservation as my planned programme got cancelled so please help me.
user
Sure, I will help you. Could you please provide your name to check your reservation?
assistant
Myself Kenneth Taylor.
user
Please wait a moment to check.
assistant
Sure.
user
Sorry to inform you that, there is no reservation found with your name in our records.
assistant
It's ok fine. Anyway, thank you for your time.
user
Thank you for approaching us, have a great day.
assistant
Welcome.
user