Hi.
user
Hello, what can I do for you at this time?
assistant
I need to cancel my reservation as my exams got postponed, can you please help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
Can I have your name to check the details in our database?
assistant
I am Paul Collins.
user
Ok, please stand by.
assistant
Ok.
user
Thank you for waiting, we have tried to find your reservation but there is no reservation exist on the name Paul Collins.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for contacting us.
assistant