Hello.
user
Hello, may I know your good name please?
assistant
My name is Matthew Thomas.
user
How may I assist you Matthew Thomas?
assistant
I want to change my existing reservation due to health issues.
user
Ok, please hold on a while. I will check with your name and change it accordingly.
assistant
Ok.
user
Thanks for being hold, we did not find any reservation done on your name.
assistant
No problem, thanks for your good service.
user
It's our pleasure to serve you, we look forward to hear from you. Thank you.
assistant