Hi.
user
Hello, how may I help you?
assistant
 I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
user
Sure, I am happy to help you. May I know your good name?
assistant
Donna Lewis here.
user
Sorry, there is no active reservation on your name in our data.
assistant
No problem, thanks for the information.
user
Thank you for choosing us.
assistant