Hi, I am Edward Allen.
user
Hello, how may I help you today?
assistant
Owing an emergence, I want to change my existing reservation. Can you please help me with it?
user
Sure, I will help you with that. Please wait for a minute.
assistant
Ok.
user
Thank you for waiting, there is no reservation found on your name.
assistant
No problem, thanks for the information.
user
Thank you for reaching us.
assistant