Hello, I am Edward Gonzalez.
user
Hello, how can I assist you today?
assistant
My family tour trip got postponed, so I want to change an existing reservation, could you help me in changing the reservation?
user
Sure, we are here to change your recent reservation. Please wait for a while.
assistant
Sure.
user
Thanks for waiting, there was no reservation found on your name.
assistant
Not an issue. Thank you.
user
Thank you for availing us.
assistant