Hello.
user
Hello, how may I help you?
assistant
I want to change my existing reservation due to sudden rainfall at my source. Can you please help me with this?
user
Sure, may I know your name please?
assistant
Sure, Kevin Carter here.
user
Please be on hold.
assistant
Sure.
user
Thank you for your time, we did not find any active reservation in your name to make changes further.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for reaching us.
assistant