Hello.
user
Hello, how may I guide you?
assistant
I had done my booking last week to meet my grand mother. But accidentally my grand mother came to my home.So, I would like to cancel my flight ticket. Can you help me?
user
Yes, sure. Firstly, can I know your name?
assistant
Sure, my name is Benjamin Collins.
user
Sorry Collins, I did not find any reservation basing on your name.
assistant
It's ok, no problem. Thank you for your information.
user
Do you have any other requirements?
assistant
No thanks.
user
Ok, thank you for choosing our service.
assistant
Welcome.
user