Hello.
user
Hello, how can I guide you for today?
assistant
I am Paul Taylor. I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Please give me a minute, I will find your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name.
assistant
That's fine, thank you for your help.
user
Thank you for availing us.
assistant