Hello.
user
Hello, how may I help you?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
I am here to help you, please provide your name so that I can help you easily.
assistant
My name is William Brown.
user
There is no reservation found with your name to cancel it.
assistant
Oh! That seems something went wrong while booking the ticket previously.
user
Thanks for contacting us.
assistant
Thank you for providing information.
user
Welcome William Brown.
assistant