Hello.
user
Hello. How may I help you?
assistant
I would like to change my reservation which is under my name. Can you please help me with that?
user
May I know your name please?
assistant
My name is Rachel Gonzalez.
user
Please be on hold.
assistant
Sure, take your time.
user
I found your reservation please share your travel dates?
assistant
I would like to take off on May 13 and return on May 15.
user
May I know your nearest airport codes?
assistant
My source airport code is MSP and the destination airport code is CLT.
user
Do you have any connecting limit preferences?
assistant
I am looking for a direct flight.
user
Is there any other concern?
assistant
I prefer business class.
user
No flights found as per your preferences at the moment.
assistant
Ok, no issues. Thank you for the information.
user
Thank you for choosing us.
assistant
You are welcome.
user