Hello, I am Kathleen Rodriguez.
user
Hello. How may I assist you?
assistant
Will you be my helping hand in cancelling my reservation as the food festival which I have planned to attend got postponed?
user
Sure, I will help you.
assistant
Thank you.
user
Please, wait a minute.
assistant
Sure.
user
Thank you for being patience, there is no reservation found on your name.
assistant
It's ok, thank you for your kind information.
user
Thank you for approaching us.
assistant