Hi.
user
Hello, how may I assist you today?
assistant
I want to change my destination point of my existing reservation as my plan got changed. Can you help me?
user
Sure, may I know your name for the changing process?
assistant
I am Andrew Wilson.
user
Sorry as per your concern I can not amend your reservation as your reservation is not found as per our records.
assistant
That's Ok, thanks for your response.
user
Welcome, thank you for reaching us.
assistant