Hello.
user
Hello. How can I help you today?
assistant
I would like to cancel my reservation due to heavy rainfall at my destination location, can you please help me out with that?
user
Sure, I am happy to help you in cancelling.
assistant
Thank you for accepting my request.
user
May I know your name to proceed further for documentation purpose?
assistant
Sure, myself Samantha Parker.
user
Ok, please wait for a moment.
assistant
Sure, I will wait for your response.
user
Sorry to say that, we have not found any reservation on your name in our records.
assistant
That's ok, no problem. Anyway thank you for checking out.
user
Thank you for reaching us.
assistant