Hello, Samantha Martinez here.
user
Hello, how may I assist you today?
assistant
My exams have postponed suddenly, due to some weather changes. Can you please cancel my reservation?
user
Sure. One moment please.
assistant
Sure.
user
Sorry Samantha, I cannot find any reservation with your name.
assistant
That's ok.
user
Thanks for contacting us.
assistant
Thank you for your information.
user