Hi.
user
Hello, how may I assist you?
assistant
I want to change my reservation, please help me.
user
Sure, may I know your good name?
assistant
Rachel Wilson is my name.
user
Thank you Rachel, please wait a moment.
assistant
OK.
user
There is no reservation on your name. Thank you so much for choosing us.
assistant
Ok, no problem. Thanks for the response.
user