Hello.
user
Hello, how can I help you today?
assistant
As I need to stay back in own city due to hails on roads and heavy snow. I need to cancel my reservation. Can you help me?
user
Sure. May I know your name?
assistant
Andrew Lopez here.
user
Sure, please wait for a while, I will check the reservation list and revert to you.
assistant
Ok.
user
we are sorry to inform you that, there is no reservation found with your name.
assistant
No problem, Thanks for the information.
user
Thank you for reaching us. Have a good day.
assistant