Hello.
user
Hello, how can I best assist you now?
assistant
Due to snow storm at my place I cannot go to the trip and want you to change my existing reservation. Can you please help?
user
Sure, I am perky to help you. Please share your name to proceed further.
assistant
Sure, my name is Stephen Roberts.
user
Thanks for your name, please wait.
assistant
Sure.
user
Thanks for your time, there was no reservation found on your name to change.
assistant
No problem, may be I reserved with my other agent. Thank you for your time.
user
Thank you for choosing us.
assistant