Hello.
user
Hello, how can I aid you?
assistant
Can you aid me to change my reservation due to emergency?
user
Sure, may I know your name to check your reservation from our database?
assistant
Kathleen Baker here.
user
We regret to inform you that there is no active reservation found on your name to change.
assistant
Ok. Thank you for the help.
user
Thank you for opting us.
assistant