Hi.
user
Hello. How can I assist you?
assistant
Please cancel my recent reservation owing to an emergency.
user
Ok, please wait a moment I will check.
assistant
Sure.
user
May I know your name to cancel?
assistant
My name is Jason Lee.
user
Sorry, there is no flight ticket been booked on your name as per the records.
assistant
Thanks.
user
Thank you for choosing our agency.
assistant