Hi.
user
Hello, how may I help you?
assistant
I need to cancel recent reservation due to an emergency, can you please help me out?
user
Sure, I am here to help you for this. May I know your name please?
assistant
Sure, my name is Karen Perez here.
user
Just a moment, let me check your reservation status in our records.
assistant
Sure, I will wait.
user
Sorry for inconvenience, no reservation is found under your name.
assistant
Ok, not an issue.
user
Thank you very much for contacting our agency.
assistant
Thank you for your information.
user
You are welcome.
assistant