Hello.
user
 Hello, how can I render you today?
assistant
My friend make a reservation for Orlando to spend holiday with me, now he is ill and our planed cancelled. Can you please assist me with cancellation?
user
Sure, I will help you with that.
assistant
Thank you.
user
Let me know your name to check your reservation?
assistant
Sure, my name is Scott Hall.
user
Ok, please wait a moment.
assistant
Sure.
user
We found a reservation on your name, Shall I proceed with the cancellation?
assistant
Ok, please proceed.
user
Your reservation has been cancelled.
assistant
Thank you.
user
Thank you for reaching us.
assistant