Hello.
user
Hello, how may I support you today?
assistant
I would like to cancel my flight reservation as my mother is unwell, can you please help me?
user
Sure, please share me your good name.
assistant
Thank you. My name is Cynthia Martin.
user
Please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Oh! No problem, thank you for checking.
user
Thank you for opting us.
assistant