Hello. I am Shirley Garcia.
user
Hello, how can I support you Shirley Garcia?
assistant
I want to cancel my trip because one of my friend met with an accident. Can you help me?
user
Sure, we will help you. Please give me a minute.
assistant
Ok.
user
Thanks for your time, no reservation was found based on your name.
assistant
Ok, no worries. Thank you.
user
Thanks for opting us.
assistant