Hello, I am Rebecca Moore.
user
Hello, how may I assist you?
assistant
I want to do some modifications in my existing reservation due to an emergency. Can you help me?
user
Sure, I am happy to help you.
assistant
Sure, take your time.
user
Hold on for a moment.
assistant
Ok.
user
Sorry Moore, there are no reservation found on your name.
assistant
No issues. Thank you for checking it.
user
Welcome.
assistant
You are welcome.
user