Hello.
user
Hello. In which way I can help you today?
assistant
I just want to change my existing reservation, because of postpone of my examination. Stephanie Jones here.
user
I will help you with changing the reservation.
assistant
Ok.
user
Please give me a moment to check an existing reservation status. Thank you for waiting. Sorry to inform you, I did not find your name in the reservation list.
assistant
That's ok.
user
Thank you for choosing us.
assistant
Thank you for your help.
user