Hello.
user
Hello. How may I assist you?
assistant
I am Michael Campbell, can you help me to cancel my ticket?
user
Sure, please give me a minute.
assistant
Actually, I have an another programme. So, please cancel my ticket.
user
Sorry, there is no previous reservation on your name.
assistant
Oh! that is fine. Thank you for your help.
user
Thank you for reaching us.
assistant