Hi.
user
Hello. How can I assist you now?
assistant
Owing to an emergency I had to request for this cancel reservation.
user
Sure, I will help you. May I know your good name to check your reservation status?
assistant
My name is Lisa Gonzalez.
user
Ok, please wait for a while. I will check with it and get back to you.
assistant
Sure.
user
Sorry to say that, we have not found any active reservation on your name in our database.
assistant
Thank you.
user
Thank you for choosing us, have a good day.
assistant