Hello.
user
Hello, how may I serve you?
assistant
I want to change my existing reservation, as my exams got postponed. Can you please help me out with it?
user
Sure, may I know your name please?
assistant
My name is Jacob Smith.
user
We found a reservation in your name. Can I have your airport codes?
assistant
Ok, thank you. My airport codes are CLT and BOS.
user
Help me with the trip dates?
assistant
My travelling dates are Nov 19th and Nov 21st.
user
Do you have any specifications?
assistant
I need a direct flight.
user
Sorry, we did not find any flights running in your chosen dates.
assistant
Ok, no problem. Thank you.
user
May I know your name please?
assistant
I have mentioned already.
user
Sorry, Thank you for reaching us.
assistant
Thank you.
user