Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation due to bad health issues. Can you help me with that?
user
Ok, may I know your name to check with your booking?
assistant
I am Patrick Nelson.
user
Please be on hold for a while.
assistant
Sure.
user
Patrick Nelson, I have successfully cancelled your previous booking.
assistant
Thank you for your help.
user
Thank you for approaching our agency.
assistant