Hello.
user
Hello, how may I help you today?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
My name is Mark Campbell.
user
Please wait a minute.
assistant
Sure, I will wait for your response.
user
Sorry, there is no active reservation found on your name to cancel.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant
Welcome.
user