Hi.
user
Hello.
assistant
My name is Stephanie Perez.
user
Stephanie, how can I assist you?
assistant
I would like to cancel my current reservation because my childhood friend met with an accident.
user
Please give me a moment to check your ticket status.
assistant
Sure, take your time.
user
I found your reservation and cancelled it.
assistant
That's fine, thank you for your help.
user
Thank you for choosing us.
assistant