Hi.
user
Hello. How can I help you?
assistant
Janet Thompson here. Can you help me to cancel my reservation? Because my exam got cancelled.
user
Yes. I can help you with that.
assistant
Please check my details.
user
Ok, give me a moment.
assistant
Ok.
user
Sorry to say that there is no reservation found on your name in our database. Thank you for reaching us.
assistant
Oh! that's fine for me. Thank you.
user