Hi, I am Lisa Jones.
user
Hello, how can I assist you?
assistant
As my holiday trip got preponed, I need your help in changing my reservation.
user
Sure. Please wait for a moment, I will check the reservation status and let you know.
assistant
Ok.
user
Unfortunately, we did not found any reservation on your name.
assistant
Ok, no problem. Thank you for the response.
user
Thanks for choosing us.
assistant