Hello.
user
Hello. How may I aid you?
assistant
I need to change my existing reservation, as my exams got postponed. Can you please help me out with it?
user
Sure, I am here to help you out.
assistant
Thank you for accepting my request.
user
May I know your name to check your previous reservation status?
assistant
Myself Margaret Lee.
user
Ok, please give me a moment.
assistant
Ok, sure. I will wait for your response.
user
Sorry to inform you that, there is no reservation found on your name in our records.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant