Hi.
user
Hello, how may I serve you today?
assistant
I have planned to go for a round trip but I have an important meeting in BOS. So can you please change my existing reservation?
user
Sure, I am happy to help you.
assistant
Thank you for receiving my query.
user
May I know your good name please?
assistant
I have reserved my ticket in the name of Charles Brown.
user
Ok, please wait for a while.
assistant
Ok, take your own time.
user
We have not found any flight reservation on your given name.
assistant
Ok, fine not an issue.
user
Thanks for choosing us.
assistant
Thank you for your quick response.
user