Hello.
user
Hello. How may I help you?
assistant
Due to personal issues, I would like to change my journey dates. Please help me in changing my existing reservation.
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name please to check your reservation status?
assistant
My name is Patricia Collins.
user
Patricia, no reservation has been found on your name in our database.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for choosing us.
assistant