Hello.
user
Hello, what can I do for you today?
assistant
I want to change my reservation due to some personal work at my home, so please help me in changing.
user
Sure, may I know your name please?
assistant
Sure, I am Jacob Roberts.
user
I am sorry to inform you Jacob, there is no reservation on your name.
assistant
No issues, thanks for your service.
user
Thank you for connecting us.
assistant