Hello.
user
Hello. How may I help you at this moment?
assistant
I want to change my existing reservation due to some official meeting.
user
Sure, I am here to help you with that. Ok, wait for a minute. May I know your name?
assistant
Sure, Donna Lee here.
user
Please wait for a minute.
assistant
Sure.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
No issues, thank you for the information.
user
Thank you for approaching us.
assistant