Hello.
user
Hello, how can I help you?
assistant
I would like to change my existing reservation due to postpone of my shopping for wedding. Could you please help me?
user
Sure, can you provide your name for checking the reservation status?
assistant
I am Briann Edwards.
user
Sorry, there is no reservation with your name.
assistant
No worries, thank you for the information.
user
Thank you for reaching us.
assistant