Hello.
user
Hello. How may I be of your service?
assistant
I have to cancel my reservation as I have to prepare for my exams, can you please help me?
user
Sure, I'll help you in cancellation.
assistant
Thank you.
user
Please let me know your name to check the reservation status.
assistant
My name is Susan Perez.
user
Thank you for providing your name, please wait a moment.
assistant
Ok, take your time.
user
Thank you for waiting,. Sorry, there is no active reservation have been found under your name in our database to amend it.
assistant
Not an issue, thank you for the information.
user
Thank you for approaching us.
assistant