Hi.
user
Hello, how can I help you?
assistant
Katherine Brown here.
user
Nice to meet you.
assistant
Can you please aid me in changing my existing reservation?
user
Sure, I can help you in that. Please wait for a while.
assistant
Thank you, I will wait.
user
Katherine Brown, there is no active reservation found under your name to do modifications in that.
assistant
No issues, thank you for your information.
user
Thank you for choosing us, have a nice day.
assistant