Hi.
user
Hello, do you need any help from us?
assistant
Could you please cancel my recent reservation due to my health issue?
user
Ok, could I have your name please?
assistant
My name is Kathleen Wilson.
user
Ok, please allow me a moment.
assistant
Sure, take your time.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
Not a problem, thank you for checking.
user
You are welcome, have a great day.
assistant