Hello, I am Lisa Hill.
user
Hello, how may I assist you?
assistant
Due to an emergency, I need to change my reservation. Can you help me in amending my reservation?
user
Sure, hold on for a moment. Let me check.
assistant
Take your time.
user
Sorry Hill, there are no flights reserved on your name previously.
assistant
No issues. Thank you for checking.
user
Welcome, thank you for choosing us. Have a great day.
assistant
You are welcome.
user