Hello.
user
Hello.
assistant
I am Mark Taylor.
user
How can I help you?
assistant
Owing to an urgency, I would like to cancel my recent reservation. Can you help me with this?
user
Sure, I'll help you in that. Please be on hold.
assistant
Sure, I will wait for your response.
user
There is no reservation found under your name to do cancellation.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for choosing us.
assistant