Hello.
user
Hello, how can I help you today?
assistant
I need you to change my recent booking, please help me.
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your good name?
assistant
My name is Jerry Miller.
user
Please give me a minute.
assistant
Sure, take your time.
user
Thanks for waiting, there is no active reservation  found on your name.
assistant
That's ok. Thank you.
user
Thank you for availing us.
assistant