Hi.
user
Hello. What help that you need from us?
assistant
Donna Jones here. Can you change my reservation because suddenly I have change my plans?
user
Sure, I can help you. Please wait. Thank you for waiting.
assistant
Sure.
user
I could not found your previous ticket booking to modify it. Thank you for approaching us.
assistant
It's ok. Thank you for your time.
user
Most welcome.
assistant