Hi, my name is Betty Robinson.
user
Hello, how can I help you today?
assistant
Owing to an emergency, my business trip got cancelled, so I had a request to you to cancel my recent reservation?
user
Sure, I will help you to cancel your ticket. Please wait for a moment.
assistant
Sure.
user
Thanks for waiting, there is no any reservation found on your name.
assistant
Ok, no issues. Thanks for your valuable information.
user
Thank you, have a nice day.
assistant