Hello, Steven Nelson here.
user
Hello, how may I assist you?
assistant
I would like to spend some more days with my family, please help me in changing my existing reservation.
user
Sure, please give me a minute. I will search for the status of your reservation.
assistant
Sure, take your time.
user
Nelson, there is no reservation found with your details.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for contacting us, have a nice day.
assistant