Hello.
user
Hello. How can I assist you at this moment?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me?
user
Sure, I will help you with this. Can you please provide your name to check your reservation status?
assistant
Thank you. I am Larry Mitchell.
user
Wait a moment please.
assistant
Sure.
user
Larry Mitchell, there is no active reservation found under your name in our database.
assistant
Ok, not an problem. Thank you for your information.
user
Thank you for utilising our service.
assistant