Hello.
user
Hello. How can I help you?
assistant
I would like to cancel my reservation due to bad weather conditions at my destination location, can you please help me out with that?
user
Sure, I will help you to cancel your reservation.
assistant
Sorry, I would like to change that reservation.
user
Ok, please mention your name to change your reservation.
assistant
Thank you for accepting my request. Myself Catherine Harris.
user
Ok, please give me a moment.
assistant
Sure, I will wait for your response.
user
Sorry, no reservation found on your name to change your reservation.
assistant
That's ok, no problem. Anyway thank you for checking out.
user
Welcome, have a nice day.
assistant