Hello.
user
Hello, how may I assist you?
assistant
I just need your help in cancelling my recent reservation.
user
Sure, I will help you out.
assistant
Thanks.
user
Please provide me your name to check your reservation status in your data base.
assistant
My name is Cynthia Jones.
user
Please wait a moment.
assistant
Ok.
user
Sorry Jones, no reservation found on your name to cancel your reservation.
assistant
It's ok, thank you.
user
Thank you for reaching us.
assistant