Hello. My name is Jason Perez.
user
Hello. How may I help you?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I will help you. Please wait a moment.
assistant
Sure, I will wait.
user
Jason, no reservation has been found on your name in our records.
assistant
That's ok, thank you for checking.
user
Thank you for approaching us.
assistant
Welcome.
user