Hello.
user
Hello, how may I aid you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you help me out?
user
Sure, I will help you with the flight ticket cancellation. May I know your name please?
assistant
Sure, my name is Dorothy Davis.
user
Thanks for waiting. But I am sorry to say that there is no reservation on your name.
assistant
That's ok, thank you.
user
Thank you.
assistant