Hello. I am Betty Smith.
user
Hello, how can I help you?
assistant
I would like to cancel my reservation due to sudden plan change in the trip, as our friends planned to go some other place this time, can you please help me by cancelling the ticket?
user
Sure, please give me a minute.
assistant
Ok.
user
Sorry, there is no reservation found under your name.
assistant
It's ok, no issues.
user
Thank you for reaching us.
assistant