Hi.
user
Hello. How can I serve you?
assistant
I want to cancel my recent reservation as my plan to meet my grand parents got postpone due to my health issues. Can you help me?
user
Sure, We are here to help you.
assistant
Thank you.
user
May I know your name?
assistant
Jack Roberts here.
user
Give me a minute.
assistant
Sure.
user
  Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
That's ok, thank you for checking.
user
Thank you for approaching  us.
assistant