Hello,.
user
Hello, how may I assist you today?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed. Please help me in this?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
I am Steven Lee.
user
Please wait for a moment.
assistant
Ok.
user
Sorry Lee, there is no reservation found as per your name in our database.
assistant
Ok, no issues. Thank you.
user