Hi,.
user
Hello, what kind of assistance are you looking for?
assistant
Please change my existing reservation owing to an emergency.
user
Sure. May I know your name to check reservation?
assistant
My name is Samuel Walker.
user
Please, wait for a while.
assistant
Ok.
user
Thank you for your time. There is no active reservation found on your name.
assistant
Thanks.
user
Thank you for approaching us.
assistant