Hi.
user
Hello, how may I guide you?
assistant
Due to heavy rains I want to change my reservation, can you help me?
user
I will help you, can I know your name?
assistant
Deborah Lewis here.
user
Sorry for inconvenience Deborah, there is no reservation found with your name to change.
assistant
That's fine. Thank you for checking.
user
It's my pleasure.
assistant