Hello.
user
Hello. How may I assist you right now?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I am glad to aid you with your request. Can I know your name to check your previous reservation?
assistant
My name is Nicholas Anderson.
user
Please be on hold to check.
assistant
Sure, I will wait for your response.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us, have a great day.
assistant