Hi.
user
Hello, how may I assist you for the day?
assistant
Due to sudden demise of my grand father, I want to cancel my reservation. Can you help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know on which name the ticket has been reserved?
assistant
I have reserved the ticket on the name Gregory Gonzalez.
user
Ok, please wait for few minutes.
assistant
Ok.
user
Sorry we did not find any reservation against your name.
assistant
No worries, thank you for the information.
user
Thank you for choosing us.
assistant