Hello, Thomas Baker here.
user
Hello Thomas, how can I assist you?
assistant
There is sudden change in my trip to New York, so I want to cancel my reservation.
user
Ok, please wait for a moment.
assistant
Ok.
user
Thank you for waiting Thomas, there is no reservation found on your name.
assistant
It's fine, thanks for helping me.
user
Thank you for approaching us, have a great day.
assistant