Hello.
user
Hello, how can I serve you today?
assistant
I am Carolyn Johnson and I want to cancel my reservation. Can you please help me?
user
Sure, I will help you with that. Please give me a minute.
assistant
Ok, take your time.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, thank you for the information.
user
Thank you for availing us.
assistant