Hello. I am Nancy Smith.
user
Hello, how can I amend you today?
assistant
I would like to change my existing reservation due to postpone of my house warming ceremony.
user
Ok.
assistant
Could you please help me?
user
Sure. Please wait for a moment, I will check your reservation.
assistant
Ok.
user
Thank you for waiting, there is no reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you for contacting us.
assistant