Hi.
user
Hello.
assistant
I am James Clark.
user
How may I assist you for today?
assistant
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
user
Yes, I will check for you. Give me a moment.
assistant
Sure, take your time.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Ok, no issues. Thank you for your information.
user
As there is no reservation on your name, you will not get any refund. Thank you for consulting us.
assistant