Hi.
user
Hello. How can I assist you at this moment?
assistant
I am David Collins. I just want to change my existing reservation, due to sudden demise of my grand mother.
user
Sure David, I will help you with that.
assistant
Ok.
user
Please wait a moment to check your reservation status.
assistant
Sure.
user
Sorry David Collins, no reservation has found under your name to change.
assistant
That's ok .
user
Thank you for choosing us, have a good day.
assistant
Thank you for your help.
user