Hello.
user
Hello. How can I aid you?
assistant
I am Catherine Young. I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, I am here to help you. Please, wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant