Hi.
user
Hello, how may I help you?
assistant
Will you help me in cancelling my recent reservation?
user
Sure, may I know your name please?
assistant
My name is Janet Carter.
user
Ok, please wait.
assistant
Sure.
user
Sorry, there is no active reservation found with your name in our records.
assistant
That's ok, thank you for checking.
user
Most welcome.
assistant