Hello.
user
Hello, how may I help you today?
assistant
Can you please assist me to change my active reservation?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
Myself Nancy Scott.
user
Please wait a minute.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, no problem in that. Thank you.
user
Thank you for connecting with us.
assistant