Hello.
user
Hello. How can I  help you?
assistant
Myself Justin Thompson. I just want to change my existing reservation, due to sudden demise of my grand mother. Will you help me with that?
user
Just a moment please.
assistant
Thank you for your positive response.
user
I am sorry no reservation found on your name.
assistant
Ok, not an issue.
user
Thank you for choosing us.
assistant
Thank you for your information.
user