Hello.
user
Hello. How can I aid you at this moment?
assistant
I want to change my existing reservation due to postpone of my exams, can you help me with that?
user
Sure, I am here to help you with this.
assistant
Thank you.
user
Can you please provide your name to check your reservation status?
assistant
My name is Samantha Davis.
user
Wait a moment please.
assistant
Sure.
user
Samantha Davis, there is no active reservation found under your name in our database.
assistant
No problem, thank you for the information.
user
Thank you for contacting us.
assistant