Hello.
user
Hello, how may I guide you?
assistant
My football match was cancelled and I want to change my reservation can you help me?
user
Ok, may I know your name please?
assistant
My name is Kathleen Allen.
user
Sorry Allen, unfortunately there is no reservation found under your name.
assistant
No problem. Thank you for checking.
user
Thank you for reaching us, have a good day.
assistant
Welcome.
user