Hello.
user
Hello. How may I aid you?
assistant
Can you please help me in changing my existing reservation, as my exams got postponed?
user
May I know your name please?
assistant
Thank you for the response, my name is Cynthia Jackson.
user
Cynthia Jackson, sorry there is no reservation found in our database.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for choosing us.
assistant