Hi.
user
Hello, may I know your name please?
assistant
I am Laura Nelson.
user
How can I address you?
assistant
I want to change my existing reservation due to food festival dates have been postponed.
user
Ok, Let me check your existing reservation details.
assistant
Ok.
user
There is no reservation found with your name.
assistant
Not a problem. Thank you for information.
user
Thank you.
assistant