Hello. My name is John Walker.
user
Hello, how may I help you?
assistant
Actually, I booked a ticket to NYC for a concert but due to bad weather, I want to cancel my trip.
user
Please give me a minute to check the database.
assistant
Sure, take your time.
user
Sorry, no reservation is found on your given name.
assistant
That's ok.
user
Thank you.
assistant
Thank you for your help.
user