Hi.
user
Hello, how may I help you for today?
assistant
I want to cancel my reservation due to bad weather condition, can you help me with it?
user
Sure, please provide your name to check the details of your reservation?
assistant
Yes, you can call me as Emily Jones.
user
Sorry Emily, in my database I didn't found any details regarding your reservation.
assistant
Ok, thank you for the information.
user
Thanks for approaching us. Have a nice day.
assistant