Hello.
user
Hello. How may I help you today?
assistant
I would like to cancel my recent reservation, can you help me in that?
user
Sure, may I know your name?
assistant
Sure, myself Emily Thompson.
user
Please wait a moment.
assistant
Sure, I will wait for your response.
user
Sorry, there are no active reservations on your name to cancel.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you for reaching our service.
assistant