Hello.
user
Hello, how may I help you today?
assistant
Myself Lisa Jones. I need to cancel my reservation due to my trip got cancelled. So please help with that.
user
Sure, I am here to help you with this.
assistant
Thank you.
user
Sorry Jones, there is no reservation found as per your name to cancel your reservation.
assistant
Oh! It may not be booked properly. Anyway, thank you for your time.
user
You are welcome always.
assistant