Hello.
user
Hello. How can I assist you?
assistant
Due to my ill health, I would like to cancel my recent reservation. Please help me out.
user
Ok, may I know your name?
assistant
My name is Richard Jackson.
user
Ok, please wait.
assistant
Sure, take your time.
user
Sorry, no reservation  found on your name to cancel.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant