Hello.
user
Hello. How may I help you?
assistant
Actually I am trying to modify the details in my previous ticket which is booked in the last week but due to some server problem, I am not getting that. Can you please help me in changing?
user
Sure, I am glad to assist you in modifying the ticket details. Can you please tell me your name?
assistant
Sure, I am Donna Thomas.
user
Ok. I am happy to inform you, I found your past ticket in our chart list. What are your changed travel dates?
assistant
Sure, my planned trip dates are 12/23 and 12/25.
user
Ok, can you please mention the airport codes that you prefer to travel?
assistant
Ok, my airport codes from IAH to MSP.
user
Sorry to tell you, the flights are no running on the dates you have given because there is a cyclone effect in that area.
assistant
Ok, not a problem. Anyway's thank you for your information.
user
You are welcome. Have a nice day.
assistant