Hello.
user
Hello, How can I help you?
assistant
Virginia Johnson here. Due to the heavy rains I would like to cancel my reservation ticket, can you help me over that?
user
Sure, I will help you.
assistant
Thanks.
user
Please wait a minute.
assistant
Sure, get back with the proper information.
user
Thanks for waiting, there is no reservation on your name.
assistant
It's ok, thanks for checking.
user
Thank you.
assistant