Hello.
user
Hello, how can I aid you today?
assistant
There is a slight change in my recent reservation, can you please help me?
user
Sure, can I know your name to check further?
assistant
The ticket is under the name Melissa Allen.
user
Sorry, no reservation found on your name in our portal to change it.
assistant
No issue, anyway thank you for your information.
user
Thank you for reaching us.
assistant