Hello.
user
Hello. How may I help you at this minute?
assistant
My name is Robert Green and I want to cancel my reservation. Can you please help me?
user
Ok, I will help you with that.
assistant
Thank you.
user
Please wait for a minute.
assistant
Ok.
user
Sorry to say that, there is no flight on your name in our database.
assistant
Ok, thank you for the information.
user
Thank you for reaching us.
assistant