Hello.
user
Hello. How can I assist you at this moment?
assistant
I need to cancel my reservation due to my planned event got cancelled so please help me with cancelling my reservation.
user
Sure, I will help you with this.
assistant
Thank you.
user
Can you please provide the name on which you have made the reservation previously?
assistant
Sure, please check my reservation with my name Matthew Hill.
user
Matthew Hill, there is no active reservation found under your name in our database.
assistant
Oh! It may not be booked properly while booking.
user
Thank you for contacting us.
assistant
Anyway, thank you for your time.
user