Hi.
user
Hello.
assistant
Betty Taylor here.
user
Betty Taylor, how can I help you?
assistant
I want to change my existing reservation due to the cloud, will you help me over that?
user
Yes, sure I will help you with it.
assistant
Ok.
user
Betty Taylor, sorry to say this there is no flight under your name.
assistant
Ok, no issues. Thank you for your quick response.
user
Thank you for contacting us.
assistant
Welcome.
user