Hello.
user
Hello.
assistant
I'm Joshua Phillips.
user
How may I help you?
assistant
My holiday trip has been postponed.So, I would like to change my existing reservation which is under my name.
user
Sure, please wait for a moment to check your details.
assistant
Sure, take your time.
user
No reservation found on your name.
assistant
Ok, no issues.
user
Sorry for inconvenience.
assistant
Thank you for checking and providing the information.
user
Welcome.
assistant