Hi.
user
Hello, how can I help you?
assistant
Owing for an emergency, I want to cancel my flight reservation as I am unwell, please help me.
user
Sure, I will help you in cancelling your ticket. Can you please help me with you name?
assistant
My name is Linda Parker.
user
 Linda Parker, sorry there is no active reservation found in our database.
assistant
That's fine. Anyway, thank you.
user
Thank you for reaching us.
assistant