Hello.
user
Hello, how can I serve you the best today?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
 Sure, may I know your good name?
assistant
I am Steven Smith.
user
Ok, please wait for a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you for availing us.
assistant