Hello.
user
Hello. How may I aid you?
assistant
I want to change my existing reservation due to an emergency work, can you please help me with that?
user
Sure, I will gleeful to help you.
assistant
Thank you.
user
Can you please tell me your name?
assistant
My name is Kevin Walker.
user
Ok, please hold on moment.
assistant
Sure.
user
Sorry Kevin, there is no active reservation found under your name in our records.
assistant
Not an issue, thank you.
user
Most welcome.
assistant