Hi.
user
Hello. How can I aid you today?
assistant
I want to change my existing reservation due to postpone of my exams, so can you please help me with this?
user
Sure, I will help you with that reservation change.
assistant
Thank you.
user
May I know your name please? Please wait for a moment.
assistant
My name is Angela Hernandez. Sure.
user
Ok, please wait for a while, let me check your previous reservation status.
assistant
Sure.
user
There is no active reservation found with your name in our database to change it.
assistant
Not a problem, thank you.
user
Thank you for reaching us, have a great day,.
assistant