Hello.
user
Hello. How can I assist you?
assistant
I want to cancel my reservation due to heavy rains at my destination place, so please help me.
user
Yes, I can help you.
assistant
Thank you.
user
Can you share me your name for checking?
assistant
Sure, I am Jacob Martinez.
user
Sorry to inform you that there is no reservation found on your name.
assistant
No issues, thank you.
user
Thank you for reaching us.
assistant