Hello, I am Andrew Hill.
user
Hello, how may I assist you?
assistant
Due to my health problem I want to cancel my reservation, can you please help me to cancel my reservation?
user
Sure, I will be happy to help you. Please wait for a while, I will check and back to you.
assistant
Ok.
user
Sorry to inform, there is no reservation found on your name.
assistant
Ok, no problem.
user
Thank you for choosing us.
assistant
Thanks for your service.
user