Hello.
user
Hello.
assistant
My name is Robert Perez.
user
How may I assist you?
assistant
Owing an emergency, I want to cancel my reservation, Can you help me for that?
user
Sure, please wait for a moment to check your details. Sorry to say, no reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us, have a nice day.
assistant
Welcome.
user