Hello.
user
Hello.
assistant
My name is Emily Robinson.
user
Glad to meet you Emily. How can I assist you at this moment?
assistant
Can you help me in cancelling, due to an emergency.
user
Sure, I will help you with cancelling your reservation.
assistant
Thank you.
user
Please wait a moment and I will inform you very soon.
assistant
OK.
user
Thank you for waiting. Sorry Emily, there is no reservation found under your name to cancel.
assistant
That's ok, I think my father may be cancelled my  reservation.
user
May be.
assistant
Yes, thank you for checking.
user
My pleasure. Thank you for choosing us.
assistant
Welcome.
user