Hello.
user
Hello, how may I assist you for today?
assistant
I have planned and reserved a flight ticket for round trip due to some health issues I can not  start my journey.So can you please help me in cancellation of my ticket?
user
Sure, could you please provide your name to check the details of your reservation?
assistant
I have reserved my ticket in the name of Gray Campbell.
user
Ok, please wait a moment.
assistant
Ok.
user
Sorry to say, no details were found in my database regarding your reservation.
assistant
Ok, fine thank you for your information.
user
Thank you for contacting us. Have a nice day.
assistant