Hello.
user
Hello, how can I assist you for today?
assistant
Can you please help me in changing my reservation?
user
I am glad to help you about that, can you please let me know your name to check reservation status?
assistant
Sure, my name is Karen Walker.
user
Please wait for sometime to check the reservation status under your name.
assistant
Sure.
user
Sorry for the trouble which is caused to you, I have not found any reservation on your name in our database.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you.
user
You are welcome, thank you for reaching us.
assistant