Hi.
user
Hello,. What kind of help do you need now?
assistant
 Prepone plan came into a picture owing to announcement of birth of baby boy.So I need to cancel my recent reservation. Can you help me with that?
user
Sure, May I know your name?
assistant
I am Nicole Jackson.
user
Ok, please wait.
assistant
Sure.
user
Sorry Jackson, no active reservation on your name to change it.
assistant
Ok, no issues.
user
Thanks for approaching us.
assistant
Thanks for your help.
user