Hello.
user
Hello.
assistant
I would like to change my existing reservation due to some health issues, can you please help me out with that?
user
Sure, I will help you. May I know your name to proceed?
assistant
Myself Joshua Green.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no reservation found on your name.
assistant
That's ok, no problem. Thank you for checking out.
user
Thank you for reaching us.
assistant