Hello.
user
Hello.
assistant
I am William Miller.
user
How can I help you at this moment?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I will help you with that. Please wait a moment, I will check your previous reservation status.
assistant
Sure, take your time.
user
There is no previous reservation available under your name.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant