Hi.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation due to an emergency, can you please help me?
user
Sure, may I know your name?
assistant
Sure, my name is Mark Walker here.
user
Wait a minute.
assistant
Sure, I will wait.
user
Sorry, there was no reservation found on your name.
assistant
Ok, not an issue.Thank you for your information.
user
Thank you for reaching us.
assistant