Hello.
user
Hello, How can I be your helping hand?
assistant
I am Frank Scott. As my plan to visit my grand parent's house got cancelled, I need your help in cancelling my recent reservation.
user
Ok. Please wait for a while.
assistant
Sure.
user
Sorry to say that there is no reservation available with your name.
assistant
Ok, thanks for the information.
user
Thank you for availing us.
assistant