Hello.
user
Hello.
assistant
Kathleen Edwards here.
user
How can I help you?
assistant
I want to cancle my recent reservation due to heavy snow fall. Can you help me in this one?
user
Sure, please wait.
assistant
Sure, take your time.
user
     Thank you for waiting, sorry no reservation found on your name.
assistant
No issues, thank you for your information.
user
Thank you for reaching us, have a good day.
assistant