Hi. I am Mark Carter.
user
Hello, How can I serve you?
assistant
Due to sudden demise of my grand father, I need to cancel my existing reservation.
user
Ok.
assistant
Will you please assist me in doing that?
user
Sure, I will help you.
assistant
Thank you.
user
Please wait.
assistant
Sure.
user
Thanks for waiting, there is no reservation on your name.
assistant
Not an issue. Thank you for your response.
user
Thank you.
assistant