Hi.
user
Hello.
assistant
This is Sarah Roberts, from Detroit.
user
How can I serve you?
assistant
I want to change my existing reservation. As my soccer match got postponed, due to the sudden death of the greatest football player. Can you help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please standby.
assistant
Sure, make it as soon as possible.
user
Thanks for  your time, there is no active reservation found on your name.
assistant
That's ok, not an issue. Thanks for your kind information.
user
Thank you for choosing us.
assistant