Hello.
user
Hello, do you need any help from us?
assistant
I want to change my existing reservation. Could you help me with that?
user
Sure, could I have your name please?
assistant
Pamela Martinez.
user
Ok, please allow me a moment.
assistant
Ok.
user
Sorry, there is no reservation with your name in our portal to make changes further.
assistant
That's ok, no problem. Thank you.
user
You are welcome, have a great day.
assistant