Hello.
user
Hello, how can I help you today?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, I will help you. May I know your good name please?
assistant
Paul Walker here.
user
Please wait for a while.
assistant
Ok.
user
Sorry, there is no reservation found on your given name.
assistant
No problem, Thank you.
user
Thanks for choosing us.
assistant