Hello.
user
Hello. How can I aid you at this moment?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, I will help you with cancellation process. May I know your name for checking your previous booking?
assistant
My reservation was done under the name Patricia Miller.
user
Thank you for being on hold, I have checked and there is no reservation obtained on your name in our back end to cancel it.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
You are most welcome and thank you for reaching us.
assistant