Hello.
user
Hello, how may I help you?
assistant
Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?
user
Sure, may I know your name to proceed?
assistant
I am Amanda Hall.
user
Please wait for a moment to check your details.
assistant
Sure.
user
I have successfully cancelled your reservation.
assistant
Thank you.
user
Thank you for reaching us.
assistant