Hi.
user
Hello, how may I aid you?
assistant
I have to cancel my recent reservation due to an emergency, can you please help me?
user
Sure, may I know your name please?
assistant
Sure, my name is Janet Thomas here.
user
Wait a while, kindly.
assistant
Sure, I will wait.
user
Thank you for waiting, there is no reservation found for the user name in our data base to cancel your previous booking.
assistant
Ok, not an issue.Thank you for your information.
user
Thank you for reaching us.
assistant