Hi.
user
Hello, how can I help you?
assistant
My holiday trip got postponed as of now due to bad weather, can you please help me with changing my reservation?
user
Sure, please provide me your name?
assistant
My name is Rebecca Hernandez.
user
Please wait a minute.
assistant
Ok.
user
Sorry, to inform you that there is no reservation with your name.
assistant
No issues, thank you for your information.
user
Thank you for reaching us.
assistant