Hello.
user
Hello. How may I help you?
assistant
My exams are postponed and I want to change my reservation, can you help me?
user
Ok, I will help you out in changing your reservation. Can you please provide your name?
assistant
I am Jeffrey Carter.
user
Ok Jeffrey, please wait a moment.
assistant
Sure.
user
Thanks for your patience. Sorry, there are no reservations found with this name?
assistant
No problem, thanks for checking.
user
Most welcome.
assistant