Hi.
user
Hello, In what way can I assist you now?
assistant
I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
user
 Sure, may I know your good name?
assistant
Richard Lewis here.
user
Ok, please wait for a minute.
assistant
Sure.
user
 I have found reservation with your name and as per your interest I have cancelled it.
assistant
Thank you very much.
user
Thank you for choosing us.
assistant