Hello.
user
Hello. How can I assist you?
assistant
I want to change my existing reservation, due to some health issue. Can you help me?
user
Sure, I am glad to help you to change the ticket details. Can I have your name please?
assistant
Thank you. I am Matthew Martinez.
user
Ok, please allow me sometime.
assistant
Sure, I will.
user
I regret to inform you that, I didn't found any reservation with the name you have provided in our portal to change the details.
assistant
Ok, not an problem. Thank you for your valuable information.
user
You are most welcome. Thank you for choosing us.
assistant