Hello.
user
Hello. How can I serve you?
assistant
I would like to cancel my recent reservation due to some personal issues, will you help me with that?
user
Sure, We are here to help you.
assistant
Thank you for accepting my request.
user
Can I know your name?
assistant
Myself Sarah White.
user
Please wait a while.
assistant
Ok, I will wait.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant