Hi.
user
Hello. How can I aid you today?
assistant
Please cancel my reservation, As I need to stay back at my home due to my sudden illness and I am unable to travel. Can you help me with that?
user
Sure, may I know your good name?
assistant
Kenneth Lee, is my name.
user
There is no active reservation found on your name.
assistant
Ok, Not an issue. Thanks for your kind information.
user
Thank you.
assistant