Hi.
user
Hello, how may I help you?
assistant
I need to modify my reservation as I am not able to make my trip due to ill health. Can you help me with that?
user
Sure, I will help you.
assistant
Thank you for considering my request.
user
Can I know your name?
assistant
Sure, my name is Benjamin Parker.
user
Ok. please hold on a moment.
assistant
Sure, I will wait for your response.
user
Sorry, there is no reservation found on given name.
assistant
Not a problem, anyways thank you for the information.
user
Thank you for reaching us.
assistant