Hello.
user
Hello, how can I guide you for today?
assistant
Due to sudden demise of my Great grandfather, I want to cancel my recent reservation.
user
I will help you with that.
assistant
Thank you.
user
May I know your name?
assistant
I am Ronald Miller.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, Thank you for your help.
user
Thank you for contacting us, have a nice day.
assistant