Hello.
user
Hello, how may I support you today?
assistant
 I am Kevin Wilson want to cancel my reservation due to heavy snow storm.
user
Ok.
assistant
 Can you help me in cancelling?
user
Sure, please hold for a while.
assistant
Ok.
user
Your reservation is found and cancelled your ticket.
assistant
Thank you for your help.
user
Thank you for reaching us. Have a great day.
assistant