Hello.
user
Hello, may I know your good name?
assistant
As my plan to watch football match at Boston has cancelled due to heavy rain at my place, can you help me with cancelling my reservation? My name is Shirley Evans.
user
Sure, I will help you with cancellation.
assistant
Thank you.
user
Please wait for a moment, While I check for the reservation on your name.
assistant
Sure, take your time.
user
Thanks for waiting, Sorry there is no any reservation found on your name in our system data.
assistant
OK, no an issue. Thank you for your information.
user
Thank you for visiting us, we hope see you again.
assistant