Hello,.
user
Hello,how can I assist you?
assistant
I am Melissa Williams . Could you please help me in cancelling my recent reservation .
user
Sure Melissa, please wait for a moment to check it.
assistant
Sure .
user
I will revert you back. OK Melissa thank you being on hold.Sorry,based on your requested name I could not find any reservation.
assistant
OK thank you very much for your information.
user
OK Melissa ,thank you for contacting us.
assistant