Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
user
Sure, may I know your name to cancel the reservation?
assistant
Sure, myself Michelle Taylor.
user
Wait a while, kindly.
assistant
Sure.
user
Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
It's ok, thank you for your help.
user
Thank you for reaching us.
assistant