Hello.
user
Hello, how may I serve you today?
assistant
Owing to an urgency, I would like to cancel my recent reservation. Can you help me with this?
user
Sure, I will help you in this. May I know your name please?
assistant
My name is Andrew Hill.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry Hill, there is no reservation found as per your name to cancel your reservation in your database.
assistant
Ok, not an issue. May be my brother has already cancelled my ticket on behalf of me.
user
Thank you for contacting us.
assistant
Thank you for providing information.
user