Hello.
user
Hello, how may I serve you today?
assistant
Owing to an emergency, I need to cancel my reservation. Can you help me out?
user
Sure, may I know your good name?
assistant
Sure, my name is Michelle Thomas.
user
Please wait for a moment, while I check for the reservation.
assistant
Sure.
user
thanks for waiting, sorry there is no reservation found on your name.
assistant
Ok, not an issue. Thank you.
user
Thank you for visiting us, have a nice day ahead.
assistant