Hello.
user
Hello, how may I help you?
assistant
I would like to change my recent reservation. Can you help me?
user
Sure, may I know your name please?
assistant
My name is Kathleen Perez.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry to inform you, there is no active reservation found with your name in our records.
assistant
No issue. Thank you very much for your esteemed assistance.
user
Most welcome.
assistant