Hello.
user
Hello. How can I assist you?
assistant
Unfortunately, I would like to cancel my reservation due to some health problems, can you please help me in this condition?
user
Yes, I can help you with that.
assistant
Thank you.
user
Sorry to inform you that there is no reservation found on your name. Can I know your name?
assistant
Ok, no problem. My name is Timothy Adams. Thank you for your service.
user
Thank you.
assistant