Hello.
user
Hello, how may I give assistance to you?
assistant
Can you please help me with changing my existing reservation due to postpone of my seminar.
user
Sure, we are glad to help you to change it. May I know your name, to check with your previous reservation?
assistant
I am Timothy White.
user
Ok, please wait for a couple of minutes.
assistant
Sure, I will wait.
user
Thanks for your time, there was no reservation found on your name to change it.
assistant
No problem, thank you for the information.
user
Thank you for approaching us.
assistant