Hello.
user
Hello.
assistant
I am Mark Davis.
user
How may I help you today?
assistant
I need some urgent help in my flight ticket cancellation that I have done in the last week that I am unable to travel the trip on those dates, can you please help me in cancel the flight ticket?
user
Sure, I am happy to help you with that.
assistant
Thank you.
user
Please wait for a minute.
assistant
Sure.
user
Sorry for the trouble, there is no reservation found on your name in our database.
assistant
It's alright, no problem with that one. Thank your for providing the information.
user
Thank you for reaching us.
assistant
Welcome.
user