Hello.
user
Hello, how may I aid you today?
assistant
I need to cancel my recent reservation due to my health issue, can you help me with this?
user
Sure, I am here to help you out. Please provide me your name to check whether any active reservation is found on your name or not.
assistant
Sure, Donna Nelson is my name.
user
Sorry, I didn't find ant active reservation on your name in our data base.
assistant
Not a problem, thank you for the information.
user
Thank you for reaching us.
assistant