Hi.
user
Hello, how may I help you?
assistant
Can you please change my recent reservation? As my planned trip has been postponed to some other dates.
user
Sure, may I know your name please?
assistant
My name is Debra Wright.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry to inform you Debra Wright, there is no active reservation found with your name in our records.
assistant
That's fine, thank you for giving the information anyways.
user
Most welcome.
assistant