Hello.
user
Hello, how can I assist you today?
assistant
Owning to an emergency I want to change my existing reservation. Can you please help me with this?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name?
assistant
Jerry Hall here.
user
There is no reservation found under your name.
assistant
Ok, no problem. Thank you for checking.
user
Thank you for choosing us.
assistant