Hello.
user
Hello, In what way can I assist you now?
assistant
I need to cancel my reservation, can you help me?
user
Sure, may I know your good name please?
assistant
I am Jessica Carter.
user
Ok, please wait for a minute.
assistant
Sure, take your time.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for availing us.
assistant