Hello.
user
Hello, how may I assist you today?
assistant
I would like to change my recent reservation because my trip dates are got postponed, can you help me?
user
Sure, may I know your name for the changing process?
assistant
I am Richard Hill.
user
Thank you, please wait for a while.
assistant
Sure.
user
Sorry, we couldn't find a reservation on your name to change.
assistant
That's ok, thank you for checking.
user
Welcome, thank you for reaching us.
assistant