Hello.
user
Hello, how can I support you now?
assistant
Owing to an emergency, I want to change an existing reservation. Could you please help me in changing the reservation?
user
Sure, we are here to help you. May I know your name please?
assistant
I am Jerry Adams.
user
Thanks for your name, please wait.
assistant
Sure. Not an issue.
user
Thank you for waiting, no reservation was found on your name to change.
assistant
Thank you for your information.
user
Thank you for choosing us.
assistant