Hello.
user
Hello, how can I assist you today?
assistant
Due to heavy rainfalls in my area, I would like to change my reservation. Can you please help me out with that?
user
Sure, I will help you with that.
assistant
Thank you for accepting my request.
user
Let me know your name to check your reservation?
assistant
Sure, my name is Raymond Johnson.
user
Ok, please wait a moment.
assistant
Sure, take your time.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.
user
Thank you for choosing us.
assistant