Hello.
user
Hello, how may I help you?
assistant
I need to cancel my reservation due to sudden health issue, can you please help me out with that?
user
Sure, can I know your name?
assistant
Thank you for accepting my request, I had reserved it on the name of Jerry Davis.
user
Wait a minute.
assistant
Sure.
user
We found your reservation and it has been cancelled.
assistant
Thank you for your kind support.
user
Thank you for choosing us.
assistant