Hello.
user
Hello. Welcome to our agency, how may I help you?
assistant
Does your agency provide changing reservation services?
user
Yes, we do provide that service.
assistant
I was pressurised with my office work and I am unable to travel on my reserved dates. So, please help me in changing my existing reservation.
user
Sure, please provide me your name to check the reservation status.
assistant
Please check with the name Joseph Wright.
user
Joseph, please hod on a moment.
assistant
Sure.
user
Sorry, no reservation has been found on your name.
assistant
That's fine, thank you for the information.
user
Thank you for approaching us.
assistant