Hello.
user
Hello, how can I help you today?
assistant
Owing to an emergency, I want to change an existing reservation, so please help me in changing the reservation.
user
Sure, kindly share your name?
assistant
Myself Melissa Green.
user
Please wait a moment.
assistant
Ok.
user
Sorry to say, no reservation found with your name.
assistant
Not an issue. Thank you.
user
Thanks for reaching us.
assistant