Hello.
user
Hello. How can I aid you today?
assistant
Amy Phillips here. Due sudden health issue, I am not able to travel in a flight on those dates. Can you please help me out with cancelling of my reservation?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please give me a moment, I will check your previous reservation status.
assistant
Ok, take your time.
user
There is no previous reservation available in your name Amy Phillips.
assistant
Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.
user
Thank you for reaching us, have a good day.
assistant
Most welcome.
user