Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation, as my health is not good to travel. Can you please help me?
user
Sure, may I know your name please?
assistant
I am William Jackson.
user
Ok, please allow me a minute.
assistant
Sure.
user
Sorry, there is no reservation with your name to cancel further.
assistant
Ok, no problem. Thank you for your time.
user
Thank you for choosing us.
assistant