Hi.
user
Hello.
assistant
I am Emma Baker.
user
How can I help you?
assistant
I want to cancel my recent reservation due to the bad climate, can you help me over that?
user
Sure, just a moment please.
assistant
Sure, take your time.
user
I am sorry no reservation found on your name.
assistant
It's ok, thanks for your information.
user
Thank you for choosing us.
assistant