Hi.
user
Hello, how may I assist you today?
assistant
I need to change my current reservation due to urgent meeting, can you help me with that?
user
Sure, can you provide your name for checking the reservation status?
assistant
I am Amy Edwards.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
That's ok. Thank you for your service.
user
Thank you for reaching us.
assistant