Hello.
user
Hello. How may I help you today?
assistant
I am Carolyn Taylor. Can you please help me in cancelling my recent reservation, as I am suddenly fallen sick.
user
Sure, please wait a moment, let me check with your details to cancel.
assistant
Ok.
user
Sorry, there are no active reservations on your given name to cancel.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching our service.
assistant