Hello, I am Catherine Collins.
user
Hello, how can I assist you?
assistant
I want to alter my existing reservation because my project work is not yet finished. Can you help me?
user
Yes, I can help you in that. Please be on hold.
assistant
Ok, I will wait for your reply.
user
Collins, there is no reservation found under your name to do changes in that.
assistant
It's ok, thank you for checking.
user
Thank you for reaching us.
assistant