Hello.
user
Hello, how may I serve you at  this moment?
assistant
I am Elizabeth Robinson. Will you please help me in changing my reservation as the food festival which I have planned to attend got postponed?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait for few minutes.
assistant
Ok.
user
Sorry we couldn't find any reservation against your name in our database.
assistant
It's ok, thank you for your kind information.
user
Thank you for connecting with us.
assistant