Hello.
user
Hello, how can I support you?
assistant
I want to cancel my reservation due to sudden demise of my Great Grandfather, so please help me to cancel.
user
Sure. To proceed further, we need your name.
assistant
Sure, my name is Andrew Scott.
user
Thank you for providing your name. Please give me a minute.
assistant
Sure, take your own time.
user
Thank you for your patience, There was no reservation found on your name in our database.
assistant
No issues, thanks for your information.
user
Thank you for availing us.
assistant