Hi. I am Eric Wilson.
user
Hello, how can I assist you for today Eric Wilson?
assistant
I need to change my existing reservation, Can you please help me with that?
user
Sure, I am here to help with that.
assistant
Thank you.
user
Sorry to say this Eric Wilson, there is no active reservation with your name.
assistant
Ok, no problem. Thanks for your information.
user
You are welcome, thank you for reaching us.
assistant