Hello. I am Mark Thomas.
user
Hello, how may I assist you?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, please wait for a moment.
assistant
Sure, take your time.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
That's ok, not an issue. Anyways, thank you for the information.
user
Thank you for approaching us.
assistant