Hello.
user
Hello. Welcome to ABC flight booking agency.
assistant
My exams have postponed suddenly due to heavy rains so, I want to cancel my reservation. Can you help me with this?
user
Sure, I will help you with cancelling your reservation. May I know your good name for checking whether the reservation has existing or not?
assistant
Yes, Debra Hernandez.
user
Ok, please be hold on for a while, I will inform you very soon.
assistant
Sure, take your time.
user
Thank you for waiting. Sorry Debra, I did not came across your name in the reservation list to cancel your reservation.
assistant
Ok, no problem. Thank you for your information.
user
Most welcome. Thank you for choosing us. Have a great day.
assistant