Hi.
user
Hello. How best I can serve you today?
assistant
Owing to an emergency, my planned trip to Navajo adventure got cancelled, so I want you to cancel my existing reservation.
user
Sure, I'll help you in cancellation. Please let me know your name to check the reservation list.
assistant
Sure, I have a existing reservation with name Karen Davis.
user
Thank you for providing your name, give me some time.
assistant
Sure.
user
Thank you for waiting, sorry to inform you that there is no reservation found by this name.
assistant
Ok, no worries at all. Thank you for your assistance.
user
Thank you for choosing us.
assistant