Hello.
user
Hello, How can I serve you?
assistant
I want to change my existing reservation due to health issues, can you please help me with that?
user
Sure, May I know your name?
assistant
My name is Catherine Edwards.
user
Please wait a minute.
assistant
Sure.
user
Sorry, No reservation found on your name.
assistant
No problem, thank you.
user
Thank you for opting us.
assistant