Hi.
user
Hello, how can I assist you?
assistant
Can you please cancel my reservation due to bad weather conditions at my destination place?
user
Sure, may I know your good name please?
assistant
Angela Smith here.
user
Ok, please wait for a while.
assistant
Sure.
user
Angela Smith, there is no active reservation found under your name to do cancellation.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant