Hello,.
user
Hello, how can I aid you today?
assistant
Owing to an emergency I want to cancel my reservation. Can you help me in cancelling my reservation?
user
Sure, may I know your good name?
assistant
I am Sandra Lee.
user
Please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Ok, no issues. Thank you for quick response.
user
Thank you for choosing us.
assistant