Hello.
user
Hello. How can I help you?
assistant
I have to cancel my previous flight ticket booking, can you please help me?
user
Sure, may I know your name?
assistant
Thank you and my name is Shirley Lopez.
user
Give me a minute.
assistant
Sure.
user
Sorry, there is no reservation found under your name.
assistant
No problem with that one, thank you for checking my reservation status.
user
Thank you for reaching us.
assistant