Hi.
user
Hello, how may I help you?
assistant
Owing to an emergency, my business conference got cancelled. So I had a request to you to cancel my existing reservation?
user
Can I know your name?
assistant
Sure, I had a earlier reservation with name Brandon Parker.
user
Please wait for a while, I will check and revert to you.
assistant
Sure.
user
There is no reservation found on your name.
assistant
Ok, no worries at all.
user
Thank you for approaching us.
assistant
I appreciate your quality customer service.
user