Hi.
user
Hello. How may I help you today?
assistant
I want to change my reservation due to emergency work in office, can you help me?
user
Sure, I will help you. Could you please provide your name to check your previous reservation status?
assistant
I am Christopher Turner.
user
Ok Turner, please hold on to check.
assistant
Ok.
user
We regret that, there is no reservation found with your name in our records.
assistant
No problem, thanks for checking.
user
Thank you for approaching us, have a great day.
assistant