Hello.
user
Hello, how best can I help you?
assistant
 I want to cancel my recent reservation due to sudden demise of my grand father. Can you please help me with this?
user
Sure, please share your good name?
assistant
Joshua Collins here.
user
Please stand by.
assistant
Sure.
user
Thank you for waiting, there is no active reservation found with the given name.
assistant
No problem, Thanks for the information.
user
Thank you.
assistant