Hi.
user
Hello.
assistant
I am Jerry Adams.
user
How may I assist you?
assistant
Earlier I made a reservation for my trip through an agent but, agent booked on wrong date. So, I request you to please change it to my actual date.
user
Sure Jerry Adams, I will help you.
assistant
Thank you.
user
Please wait a moment I will check the reservation list and get back to you.
assistant
Ok.
user
Unfortunately there is no active reservation on your name.
assistant
Ok, no issues. Thanks for your information.
user
Thank you.
assistant