Hello.
user
Hello. How may I assist you?
assistant
Unexpectedly, my trip was postponed, so I need to change my recent reservation. Could you assist me in changing the reservation?
user
Sure, I can help you with that. Can I have your name please to check your previous details?
assistant
I am Laura Young.
user
Thank you Laura, please be on hold while I am checking.
assistant
Ok.
user
Sorry for the inconvenience, there is no reservation found in our database.
assistant
It's ok, no issues.
user
Ok, thank you for reaching us, Laura.
assistant
You are welcome.
user