Hello.
user
Hello, how may I aid you?
assistant
I am Carol Adams. I want to change my existing reservation due to heavy rainfall.
user
Sure, I am here to help you. Please wait for a while, I will check with the reservation on your name.
assistant
Sure.
user
Thank you for your patience. We are sorry to inform you that we did not find any reservation on your name to change it.
assistant
Not an issue. Thank you for your quick response.
user
Thank you for reaching us.
assistant