Hello.
user
Hello, how may I render you today?
assistant
Owning an emergency at my home I can not travel right now, so I want you to change my existing reservation. Can you please help?
user
Sure, we are here to help you. May I know on which name the ticket has been reserved?
assistant
On my name that is Samantha Wilson.
user
Please be on hold for some time.
assistant
Sure.
user
Sorry we did not find any reservation against your name.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant