Hello.
user
Hello, how may I assist you?
assistant
Due to my ill health, I would like to change my existing reservation. Please help me out.
user
Sure, I will help you out. Please provide me your name.
assistant
My name is Lisa Williams.
user
Please wait a moment, let me check the previous reservation on your name.
assistant
Sure.
user
Sorry Williams, no reservation found on your name.
assistant
Ok, no issue. Thank you for your information.
user
Thank you for reaching us.
assistant