Hello.
user
Hello, how can I help you today?
assistant
Ruth Parker here, I want to update my trip dates of my existing reservation as my exam got postponed. Can you help me in changing.
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry to say that, no reservation was found with your good name.
assistant
That's Ok. Thanks for your response.
user
Thank you for reaching us.
assistant