Hello.
user
Hello. How can I assist you at this moment?
assistant
I am planning to change an existing reservation, due to some urgent work. Can you please help me out?
user
Sure, I will assist you with that. May I know your name for further process?
assistant
Sure, my name is Kathrine Hernandez.
user
Ok, please hold on a moment.
assistant
Sure.
user
There is no previous reservation available under your name.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us.
assistant