Hello.
user
Hello, how may I support you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you please help me with that?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Thank you, my name is Joseph Lee.
user
I am sorry to say you that there is no reservation found under your name in our database.
assistant
Not an issue, thank you for the information.
user
Thanks for reaching us.
assistant