Hello.
user
Hello. How may I assist you at this moment?
assistant
I need to change my reservation because I need to attend another event on reserved dates so please help me with changing my reservation details.
user
Sure, I will help you with this.
assistant
Thank you.
user
Can you please provide the name on which you have done the reservation previously?
assistant
Sure, please check the reservation with my name Thomas Lopez.
user
Wait a moment please.
assistant
Sure, I will wait for your response.
user
Thomas Lopez, there is no active reservation found under your name in our listings.
assistant
Oh! May be booking has not done properly due to server issue.
user
Thank you for opting us.
assistant
Anyway, thank you for your valuable time.
user
Welcome.
assistant