Hello.
user
Hello, how may I assist you today?
assistant
I want to change my existing reservation, can you please help me with this?
user
Sure, we are here to help you to change it.
assistant
Thank you.
user
To proceed further, May I know your name?
assistant
I am Nicole Thompson.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there was no reservation found on your name to change it.
assistant
Ok, no problem. Thank you for your time.
user
Thank you for approaching us.
assistant