Hello.
user
Hello, how may I assist you today?
assistant
I want to cancel my recent reservation, due to some personal problems. Can you help me?
user
Sure, may I know your name?
assistant
Yes, I am Larry Hernandez.
user
Wait a minute.
assistant
Sure.
user
Sorry, there was no reservation found on your name.
assistant
Ok, not an problem. Thank you for your help.
user
Thank you for reaching us.
assistant