Hello.
user
Hello, how can I assist you?
assistant
Due to my ill health, I couldn't travel.
user
Ok.
assistant
So please, can you help me in cancelling the recent reservation.
user
Sure, please provide your name.
assistant
My name is Daniel Jones.
user
Ok. Sorry, no reservation found in our database matching with your name to cancel the ticket.
assistant
Ok, no issues. Thank you for your help.
user
Thank you for approaching us.
assistant