Hello.
user
Hello.
assistant
I am Rachel Thomas.
user
How can I assist you at this moment?
assistant
I would like to cancel my reservation which is under my name. Can you please help me with that?
user
Sure, I am ready to help you with that.
assistant
Thank you.
user
Please wait a moment  to check your reservation status.
assistant
Sure, take your time.
user
Sorry Rachel Thomas, no reservation has found under your name to cancel.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for choosing us, have a good day.
assistant
You are welcome.
user