Hello,.
user
Hello,.
assistant
I am Rachel Smith.
user
How may I help you?
assistant
I want to cancel my recent reservation, owing to an emergency. Can you please help me with that?
user
Sure, please be on hold.
assistant
Sure.
user
Thank you for your time, we do not found any active reservation in your name.
assistant
Ok, no issue. Thank you.
user
Thank you for reaching us.
assistant