Hello.
user
Hello. How may I help you?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
May I know your name please?
assistant
My reservation was done under the name Kimberly Jones.
user
Sorry, there is no reservation found under your name.
assistant
That's ok, not an issue. Anyways, thank you for the information.
user
Most welcome.
assistant