Hello, I'm Samantha Gonzalez.
user
Hello. How may I help you?
assistant
Due to an emergency in my home, I would like to cancel my reservation.
user
Ok, please tell me your name.
assistant
As I already said I'm Samantha Gonzalez.
user
There is no reservation found with your name.
assistant
That's ok, thank you.
user
Most welcome.
assistant