Hi.
user
Hello, how may I help you?
assistant
Can you please help me with cancelling my recent reservation?
user
Sure, may I know your name please?
assistant
My name is Alexander Nelson.
user
Ok, please wait.
assistant
Ok.
user
Sorry to inform you that there is no active reservation found with your name in our records.
assistant
That's ok, thank you.
user
Most welcome.
assistant