Hello.
user
Hello, how may I help you today?
assistant
I am Benjamin Lopez. My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, I will help you in changing of reservation.
assistant
Thank you.
user
Sorry Lopez, there is no reservation found under your name to change it.
assistant
That's ok, not an issue. Anyways, thank you for the information.
user
You are welcome always.
assistant