Hello.
user
Hello.
assistant
Carol Lopez here.
user
How can I assist you Carol Lopez?
assistant
I want to change my reservation, due to some health issue. Can you please help me?
user
Sure, I will help you with this.
assistant
Thank you.
user
Give me a moment please, let me check the database and get back to you.
assistant
Ok.
user
Carol Lopez, there is no active reservation found with your name in our database.
assistant
It's ok, thank you for checking.
user
Thank you for contacting us.
assistant