Hi.
user
Hello, how may I assist you today?
assistant
Can you please help me in cancelling my recent reservation?
user
Sure, I can cancel your reservation right now. Before that I need to know your good name please?
assistant
Sure, my name is Steven Scott.
user
Please wait a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, No issues, thank you.
user
Thank you for approaching us.
assistant