Hello.
user
Hello, how can I help you?
assistant
I would like to cancel my recent reservation due to some personal issues, will you help me with that?
user
Sure, I can help you with that. May I know your good name please?
assistant
Thank you for accepting my request. Myself Ruth Perez.
user
Ok, please wait for a while.
assistant
Ok, I will wait.
user
Ruth Perez, there is no active reservation found under your name to do cancellation.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us, have a nice day.
assistant