Hi.
user
Hello.
assistant
Myself Mark Thomas.
user
How can I render you today?
assistant
I would like to cancel my flight reservation as I am unwell. Can you please help me?
user
Sure, I'll definitely help you in that. Please allow me to check your reservation status in our database.
assistant
Sure, I will wait for your reply.
user
Thomas, there is no reservation found under your name to do cancellation.
assistant
Not an issue. Anyway, thank you.
user
Thank you for choosing us.
assistant