Hi.
user
Hello, how can I help you?
assistant
Owing to an emergency, I want to change my existing reservation. Can you help me in that?
user
Sure, May I know your name?
assistant
Nancy Hernandez here.
user
Ok, please wait for a while.
assistant
Sure.
user
Thank you for your time, There was no reservation found on your given name.
assistant
Ok, no problem. Thank you.
user
Thank you for opting us.
assistant