Hello.
user
Hello, how may I help you?
assistant
I am planning to cancel my recent reservation,due to health issue. Can you please help me out?
user
Sure, we are here to help you. May I know your name please?
assistant
My name is Jack Smith.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
That's fine, thank you for your service.
user
Thank you for contacting us.
assistant