Hello.
user
Hello, how may I aid you?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
user
Sure, I am glad to help you. May I know your name?
assistant
Thank you and my name is Catherine Rodriguez.
user
Please give me a moment to check your ticket status.
assistant
Sure, take your time.
user
Sorry Catherine Rodriguez, no reservation is available by your name.
assistant
It's ok, thank you for your help.
user
Thank you for reaching us.
assistant