Hi.
user
Hello, how can I aid you today?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, I can help you with that. May I know your good name please?
assistant
I am Michelle Clark.
user
Ok, please wait for a while.
assistant
Sure.
user
Michelle Clark, there is no active reservation found under your name to do cancellation.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for choosing us, have a nice day.
assistant