Hi.
user
Hello, how can I help you today?
assistant
Help me in cancel my reservation?
user
Sure, I will help you in cancelling your reservation. May I know your good name to proceed further?
assistant
I am Janet Thomas.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
That's ok, thank you.
user
Thank you for opting us.
assistant