Hello.
user
Hello, do you need any help from us?
assistant
Can you please cancel my reservation, due to heavy rains?
user
Sure, could I have your name please?
assistant
My name is Barbara Williams.
user
Ok, please allow me a moment.
assistant
Sure.
user
I have found your reservation and I cancelled it.
assistant
Ok, thank you for cancelling my reservation.
user
You are welcome, have a great day.
assistant