Hi.
user
Hello, how can I assist you today?
assistant
I made a reservation earlier this week to submit my research documents but  time is extended so I need to cancel it now.
user
Ok.
assistant
Can you help me in cancellation?
user
Sure, I will help you.
assistant
Ok.
user
May I know your name to check reservation?
assistant
I am Ryan Miller.
user
Please wait for a moment.
assistant
Ok.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Ok, not an issue. Thank you.
user
Thank you for contacting us.
assistant