Hello.
user
Hello. How may I guide you today?
assistant
Can you please cancel my reservation, due to cancel of my trip with friends?
user
Sure, I am glad to help you with that.
assistant
Thank you.
user
Can I know your name to check your previous reservation?
assistant
My name is Scott Hall.
user
Please wait a moment.
assistant
Sure.
user
We regret to inform you that, there is no reservation found on your name in our reservation list.
assistant
Ok, not an  issue. Thank you.
user
Thank you for reaching us.
assistant