Hello.
user
Hello, how can I help you?
assistant
Please help me in cancelling my recent reservation, as my scheduled exam got cancelled.
user
May I know your name please?
assistant
I made the reservation on the name of Helen Roberts.
user
Please wait a minute.
assistant
Ok.
user
There is no reservation found with your given name.
assistant
Ok, no issues. Thank you for your help.
user
Thank you for reaching us.
assistant