Hello.
user
Hello. Which help you are expecting from my side?
assistant
Due to health concern, I am unable to travel the trip on that dates, can you please cancel my ticket booking?
user
Sure, I will help you with cancelling, please hold on for a moment to check your reservation status.
assistant
Sure.
user
May I know your name please?
assistant
Sure, my name is Raymond Hernandez.
user
Raymond, I did not find any reservation with your name.
assistant
Ok, no problem. Thank you for your search and quick response.
user
Welcome, thank you for choosing our services.
assistant