Hi.
user
Hello, how can I guide you for today?
assistant
Deborah Thomas here. I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok.
user
Sorry, there is no reservation found under your name in our database.
assistant
That's ok, thank you for informing.
user
Thank you for contacting us, have a nice day.
assistant