Hi.
user
Hello, how may I aid you?
assistant
I need to cancel my ticket due to my health issue, can you help me?
user
Sure, may I know your name?
assistant
I am Mary Smith.
user
Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry Mary Smith, no reservation is available by your name.
assistant
That's ok. Thank you for your help.
user
Thank you for reaching us.
assistant