Hi.
user
Hello, how can I guide you today?
assistant
I want to change my existing reservation, can you please help me with this?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your good name?
assistant
I am Robert Parker.
user
Please give me a minute.
assistant
Ok.
user
Thanks for being patient, there is no active reservation found on your name to change.
assistant
It's ok, thank you.
user
Thank you for approaching us.
assistant