Hello.
user
Hello.
assistant
John Thomas here.
user
How may I assist you?
assistant
I need to cancel my recent reservation because my brother marriage was postponed. Can you help me?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please hold on a moment, I will check the status of your reservation.
assistant
Sure, I will wait for your response.
user
John Thomas, there is no active reservation on your name in our records.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant