Hello, I am Stephen Scott.
user
Hello, how may I aid you today from my end?
assistant
I want to cancel my trip due to an emergency. Can you help me to cancel my ticket?
user
Sure, I am here to help you out. Please allow me a moment.
assistant
I will wait for your response, take your time.
user
Stephen Scott Sorry, I didn't find any reservation on your name in our database.
assistant
No issues. Thank you for checking.
user
Thank you for reaching us.
assistant
You are welcome.
user