Hello.
user
Hello.
assistant
Pamela Allen here.
user
How may I help you, Pamela?
assistant
Suddenly, I had met with an accident. So, I am unable to attend the music concert which is going to be held in Houston, can you please cancel my ticket?
user
Sorry to hear that Pamela. Please wait for a minute while I check for the status of your reservation.
assistant
Sure.
user
Pamela, there is no reservation found with your details.
assistant
Oh! Ok fine, thanks for your help in finding and providing the information.
user
Thank you for choosing us.
assistant
Welcome.
user