Hi.
user
Hello. Can I know your concern?
assistant
Owing for an emergency, I want to cancel my flight reservation. Can you please help me?
user
Ok, please may I know your name?
assistant
Thank you. I am Alexander Hernandez.
user
Ok, I will check please wait.
assistant
Sure.
user
Ok, thank you for waiting. Sorry as per the records your reservation is not found to cancel.
assistant
No problem, thank you for checking.
user
Thank you for choosing our agency.
assistant