Hello.
user
Hello. How can I aid you?
assistant
Me and my friends planned a trip, but due to heavy rains in my destination place our trip got postponed. Can you please change my existing reservation?
user
Ok, may I know your good name?
assistant
Sure, I am Christopher Phillips.
user
 Please wait I will revert you in a moment.
assistant
Ok.
user
 Sorry to inform you that no reservation was found on your name.
assistant
Ok, Thank you for providing information.
user
Thank you for opting us.
assistant