Hello, I am Gregory Brown.
user
Hello, how may I guide you?
assistant
Owing to an emergency I want to cancel my recent reservation, can you please help me with that?
user
Sure, I am here to help you. Just wait for a moment, I will check your details and let you know.
assistant
Sure.
user
Sorry, there is no reservation on the name Gregory Brown.
assistant
Ok, no issues. Thanks for your information.
user
Thank you for contacting us.
assistant