Hi.
user
Hello, how may I help you?
assistant
I have to change my existing reservation due to an emergency, can you please help me out?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
Thank you, I am Sharon Jackson here.
user
Ok, please allow me a moment to check for the previous reservation in our database.
assistant
Sure, take your time.
user
Thanks for your time, we are sorry to say that there is no active reservation found on your name.
assistant
Ok, thank you for your information.
user
Thanks for opting us, wish you a great day.
assistant
Thank you.
user