Hello. I am Paul Parker.
user
Hello, how may I aid you?
assistant
Could you help me out in cancelling my reservation due to sudden demise of my grandfather?
user
Sure, I will help you in that.
assistant
Thank you.
user
Please wait a minute.
assistant
Sure.
user
Sorry, there is no reservation found on  your name.
assistant
No problem, thank you for the information.
user
Thank you for opting us.
assistant