Hello.
user
Hello, how can I help you?
assistant
I got a call from my parents that one of my relative is admitted in the hospital, so I need to change my travel dates to go to my hometown. Can you please help me in changing the details?
user
Sad to hear that. Sure, I will help you.
assistant
Thank you.
user
May I know your name for checking?
assistant
Yes, I am Raymond Baker here.
user
Give me a minute.
assistant
Ok.
user
Sorry to say, there is no active reservation found under your name.
assistant
That's fine, no problem.
user
Thank you for reaching us.
assistant
Thank you for your information.
user