Hi.
user
Hello, how may I be there for you?
assistant
Can you help me to amend my existing reservation?
user
Sure, may I know your name to check the reservation status and get back to you?
assistant
Jonathan Thomas here.
user
Ok, please wait.
assistant
Ok.
user
Thanks for waiting, there is no reservation found by your name in our data base.
assistant
Ok, not a problem. Thank you.
user
Thank you for opting us.
assistant