Hello.
user
Hello.
assistant
My name is Raymond Williams.
user
Yes Williams, what can I do for you?
assistant
I want to change my existing reservation, due to heavy rain. Could you please help me for that?
user
Sure, I am here to help you. Sorry Williams, there is no reservation found with your name.
assistant
It's ok. Thank you for checking my details.
user
Thank you for choosing us.
assistant