Hi.
user
Hello. How may I aid you today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I will help you with that. Can I know your name to check your previous reservation?
assistant
I am Kenneth Wright.
user
Please be on hold.
assistant
Sure.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
No problem, thanks for checking.
user
Thank you for reaching us, have a great day.
assistant