Hello.
user
Hello, how may I help you?
assistant
I had done my flight ticket booking last Monday to visit my grand father but accidentally my grand father visited our house. So, I want to cancel my flight ticket reservation.
user
Ok, wait for a moment. Sorry, there is no previous reservation found on your name. May I know your good name please?
assistant
Ok, not an issue. I am Stephanie Hernandez.
user
Thank you for approaching us.
assistant
Thank you for your service.
user