Hi.
user
Hello.
assistant
I am Timothy Brown.
user
What can I do to make your experience better with us?
assistant
I made a reservation earlier from  Phoenix in connecting flight but now I want to travel in  direct flight. can you help me in changing my reservation?
user
Sure, I'll try to help you in changing an existing reservation.
assistant
Thank you.
user
Please let wait a moment I will check the reservation list.
assistant
Ok.
user
Thank you for waiting. Sorry to inform you that there is no active reservation found with your name in our database to change it.
assistant
No issue, I will choose an other alternative. Thank you for the information.
user
Thank you for opting us.
assistant