Hello.
user
Hello. How can I aid you?
assistant
I want to change my existing reservation, due to bad weather conditions. Can you please help me to change my existing reservation?
user
Sure, may I know the name to check for the status?
assistant
Thank you for the response.I am James Moore here.
user
Please be on hold, I will get back to you in a minute.
assistant
Ok, sure.
user
Thank you for waiting.
assistant
Ok.
user
Here, there is no active reservation have been found under your name in our database to amend it.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant