Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation, due to some health issue. Can you help you?
user
Sure, may I know your name?
assistant
Yes, I am Andrew Lopez.
user
Please wait for a moment.
assistant
Sure.
user
No reservation found on your name.
assistant
That's fine, no problem.
user
Thank you for reaching us.
assistant
Thank you for your information.
user