Hello.
user
Hello, how may I help you?
assistant
I am Matthew Garcia. Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.
user
Sure, I will help you. Please hold on a moment.
assistant
Ok.
user
Sorry, there is no reservation found on given name.
assistant
Not an issue. Thank you.
user
Thank you for reaching us.
assistant