Hello,.
user
Hello, How exactly can I assist you on the day?
assistant
I am Carol Robinson. I want to cancel my recent reservation due to some health issues, can you please help me with that?
user
Ok. Please wait for a while.
assistant
Ok.
user
We found a reservation on your name, Shall I cancel it?
assistant
Yes, please.
user
Ok, your ticket has been cancelled. Thanks for approaching us.
assistant
Thanks for your service.
user