Hello.
user
Hello, how may I help you?
assistant
I am Jason Phillips, I want to cancel my ticket as my plan is to meet my grand father is postponed. Can you help me with that?
user
Sure, please wait a moment I will check the reservation status and revert you.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Thank you for helping me.
user
Thank you for contacting us.
assistant