Hello.
user
Hello, how may I assist you?
assistant
Can you aid me to change my reservation due to an emergency?
user
Sure, will you please let me know on what name it was made formerly?
assistant
Myself Rachel Martinez here.
user
Ok, please wait for a while.
assistant
Ok, sure.
user
Thanks for waiting, there is no reservation found by your name in the list.
assistant
No, issue.
user
Thank you for reaching us.
assistant
Thank you.
user