Hi.
user
Hello, How can I help you?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you please help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name?
assistant
I am Scott Perez.
user
Please wait a minute.
assistant
Ok.
user
Thanks for waiting. There is no active reservation on your name.
assistant
Ok, no problem. Thank you for your quick response.
user
Thank you.
assistant