Hello.
user
Hello, how can I help you?
assistant
I have to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, I am here to help you. May I know your name?
assistant
Thank you. Please check the reservation with my name Joseph Williams.
user
Ok, please wait for a while.
assistant
Sure, take your time.
user
Thank you for your time, we did not find any reservation on your name.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Thank you for reaching us.
assistant
Most welcome.
user