Hello.
user
Hello, how can I help you?
assistant
I am Dorothy Taylor. I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Please wait a while.
assistant
Sure, I will wait for your reply.
user
Sorry to say, there is no reservation on your name in our database.
assistant
That's fine. Thank you for your service.
user
Thank you for opting us.
assistant