Hello.
user
Hello. How may I help you?
assistant
I want to cancel my reservation because my trip has been cancelled, can you assist me?
user
Sure, I can help you. May I know your name?
assistant
Joshua Smith.
user
Thank you. Please wait for a while, let me check your reservation status.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
No problem, thank you for searching.
user
You are welcome and thank you for approaching us.
assistant