Hello.
user
Hello, do you need any help from us?
assistant
I am Kathleen Carter. Owing to an emergency, I want to change an existing reservation, so please help me in changing the reservation.
user
Sure, please allow me a moment.
assistant
Ok.
user
Sorry, there is no reservation with your name in our portal to make changes.
assistant
Not an issue. Thank you.
user
You are welcome, have a great day.
assistant