Hello.
user
Hello. How can I assist you today?
assistant
I am Katherine Smith, I want to cancel my reservation due to health issue.
user
Sure, I will help with that. Please give me a moment.
assistant
Ok, sure.
user
Thanks for waiting, there is no reservation found under your name.
assistant
It's ok, anyway thank you for assisting me.
user
Welcome, have a great day.
assistant