Hello, I am Lisa Hernandez.
user
Hello, how may I help you?
assistant
Owing to an emergency, I want to cancel my reservation. Could you help me in the cancellation?
user
Sure, we are here to help you. Please wait a moment, I will check our previous reservation list and get back to you with the status.
assistant
Sure.
user
Thank you for waiting, we have checked but could not find any reservation on the name Lisa Hernandez.
assistant
Not an issue. Thank you.
user
Thank you for reaching us.
assistant