Hello.
user
Hello, how can I assist you now?
assistant
I need to change my reservation due to planned event got postponed. So please help me with that.
user
Ok, may I know your name to check the reservation records?
assistant
Sure, myself Karen Roberts.
user
Sorry, there is no reservation found on your name.
assistant
It's ok, no problem. Anyway, thank you for your time.
user
Thank you for aviling our agency.
assistant