Hello.
user
Hello. How may I assist you?
assistant
Due to the sudden demise of my grandmother, I want to change my reservation. Can you help me to change my existing reservation?
user
Yes, can you tell me your name?
assistant
Sure, Susan Mitchell here.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for reaching us.
assistant