Hello.
user
Hello, how may I help you?
assistant
Can you please cancel my reservation, due to cancel of my trip with friends?
user
Sure, may I know your name please?
assistant
My name is Ryan King.
user
Ok, please wait for a while.
assistant
Sure, I will wait.
user
Sorry Ryan, there is no active reservation found with your name in our records.
assistant
Ok, no issue. Thank you.
user
My pleasure.
assistant