Hello.
user
Hello.
assistant
I am Ruth Phillips.
user
Ruth, how may I help you?
assistant
I need to cancel my reservation due to some issue, can you help me out please?
user
Sure, please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry, no reservation is found by your name.
assistant
That's ok, no problem. Thank you for reaching us.
user
Thank you for choosing us.
assistant