Hello.
user
Hello. How may I aid you?
assistant
I want to change my existing reservation. Could you help me with that?
user
May I know your name to check your reservation?
assistant
Cynthia Carter.
user
Ok, please wait for a while.
assistant
Ok.
user
Thanks for waiting, I have gone through the reservation list twice but could not find any reservation active under your name.
assistant
That's ok, no problem. Thank you.
user