Hi, I am Raymond Thomas.
user
Hello, how may I support you?
assistant
As the semester exams which I have to attend got postponed, I want you to change my reservation. Can you please help me?
user
Sure, I will help you. Please be on hold.
assistant
Ok.
user
Thank you for your time. Sorry, we did not find any reservation in your name.
assistant
It's ok, thank you for your information.
user
Thank you for approaching us.
assistant