Hello.
user
Hello, how may I aid you?
assistant
I am Thomas Martinez, can you cancel my recent reservation because I will not be able to make that journey due to snow fall in my location. Can you do the needful?
user
Sure, I am here to help you in cancelling the flight ticket. Please wait a moment.
assistant
Ok, take your time.
user
Sorry Martinez, there is no active reservation on your name.
assistant
That's ok, thank you for assisting me.
user
Thank you for reaching us.
assistant