Hi.
user
Hello, how may I assist you?
assistant
I am Jeffery Carter. Due to emergency, I want to change my existing reservation. Can you help me?
user
Sure, just wait a moment to check your active reservation.
assistant
Ok.
user
Sorry Carter, we don't found any reservation under your name.
assistant
No problem. Thank you for your time.
user
Thank you for reaching us, have a good day.
assistant