Hi.
user
Hello, how can I help you today?
assistant
I just want to cancel my recent reservation due to sudden dismissal of my great grand mother.
user
Sure, may I know your name?
assistant
I am Dorothy Thompson.
user
Sure, please wit a moment I will check and get back to you.
assistant
Sure.
user
Sorry to say, no reservation found with your name.
assistant
Ok, thanks for your information.
user
Thanks for reaching us, have a good day.
assistant