Hi.
user
Hello. How can I assist you at this moment?
assistant
 I want to cancel my reservation as I have financial issues.
user
Sure, I will help you with that. Please provide me your name to check existing reservation status.
assistant
My name is Kevin Thomas.
user
Ok, please wait a moment.
assistant
Sure, take your time.
user
Sorry Kevin, no reservation found under your name to cancel.
assistant
Ok, not an issue. Thank you for checking.
user
Most welcome. Thank you for choosing us, have a good day.
assistant