Hello.
user
Hello, how can I aid you today?
assistant
I want to cancel my reservation, so please help me in the cancellation.
user
Sure, I'm glad to help you with that. May I know your good name please?
assistant
Myself Rebecca Garcia.
user
Ok, please wait for a while.
assistant
Ok.
user
Rebecca Garcia, there is no active reservation found under your name to do cancellation.
assistant
Not an issue. Thank you.
user
Thank you for choosing us, have a nice day.
assistant