Hello.
user
Hello, how may I assist you?
assistant
I would like to change my existing reservation, can you please help me out?
user
Sure, may I know your good name please?
assistant
My name is Amy Clark.
user
Please wait for a moment.
assistant
Sure, take your time.
user
Sorry, there is no reservation found on your name in our database to change.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant