Hi.
user
Hello, what services are you seeking from us?
assistant
Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
I am Robert Gonzalez.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, no problem. Thanks for the information.
user
Thank you for choosing us.
assistant