Hello,.
user
Hello, how may I help you?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
user
Sure, I am here to help you. May I know your name?
assistant
Myself, Ashley Martinez.
user
Thank you. Please wait for a while, I will check your reservation status and let you know.
assistant
Ok.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, no issues, thank you for checking.
user
You are most welcome.
assistant