Hi.
user
Hello, how can I assist you?
assistant
I made a reservation earlier for a connecting flight but journey time is more, it will be late to attend my meeting. So, please modify my reservation for a direct flight?
user
Sure.
assistant
Thank you.
user
May I know your name to check your previous reservation?
assistant
Sure, Andrew Anderson is my name.
user
Please, wait for a while.
assistant
OK.
user
Thank you for being patience, there is no reservation found on your name.
assistant
Ok, no problem. Thanks for your time with us.
user
Thank you for contacting us.
assistant