Hello.
user
Hello. How may I aid you today?
assistant
Due to heavy rains the cricket match got postponed, so I need to change my existing reservation. Can you help me in amending the reservation?
user
Sure, may I know your good name please?
assistant
Ok, my name is Thomas Parker.
user
Just give me a moment, let me check and revert to you.
assistant
Sure.
user
We did not find any active reservation on your provided name in our data base.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for availing us.
assistant