Hi,.
user
Hello, how may I help you now?
assistant
I want to cancel my recent reservation due to sudden demise of my grandfather. Will you help me in cancelling my reservation?
user
Sure, I will help you to cancel your reservation.
assistant
Reservation is done with my name Patrick Hall.
user
Ok, please wait for a moment, while I check for the reservation.
assistant
Sure.
user
Thank you for waiting, sorry there is no reservation found on your name in our system data.
assistant
Ok, thank you for sharing the information.
user
Thank you for reaching us, we hope see you again.
assistant