Hi.
user
Hello. How can I help you at this moment?
assistant
Due to an emergency, I have to cancel my previous flight ticket, can you please help me with that one?
user
Sure, I will help you with that. Can you please mention your name for further process?
assistant
Thank you for accepting my request and I have done the booking on my name John Green.
user
Ok, please hold on a moment.
assistant
Sure, I will be waiting for your response.
user
There is no previous reservation available under your name.
assistant
No problem with it. Thank you for your assistanace.
user
Thank you for reaching us.
assistant
Welcome.
user