Hello,.
user
Hello, how may I assist you today?
assistant
I am Edward Thompson, Due to heavy rainfall I want to cancel my recent reservation.
user
Sure. Please wait a moment, I will check the available reservation with your name to cancel it.
assistant
Ok.
user
Thank you for waiting, We found a reservation with your name. Shall I proceed for cancellation?
assistant
Yes, you can proceed to cancellation.
user
Ok, Your reservation has been cancelled.
assistant
Thank you, for your good service.
user
Thank you for approaching us, Have a great day ahead.
assistant