Hi.
user
Hello. How can I help you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I am here to help you. May I know your name please?
assistant
I am Frank Hall.
user
Ok, please stand by.
assistant
Sure.
user
Thank you for waiting, sorry no reservation found on your name.
assistant
No problem, thanks for checking.
user
Thank you for reaching us, have  a good day.
assistant