Hello.
user
Hello. How can I help you?
assistant
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
May I know your name please?
assistant
Thank you for accepting my request, I have reserved it on the name of Mark Brown.
user
I have found your reservation and I has successfully cancelled your reservation.
assistant
Thank you for your kind help.
user
Thank you for choosing us.
assistant
Welcome.
user