Hello.
user
Hello. What help that I can aid you?
assistant
Unfortunately, my grandmother was hospitalised, So can you help me to change my reservation.
user
Sure, I can help you and may I know your name for checking your booking in our data base?
assistant
Sure, Amy Brown here.
user
Let me check with your reservation, please wait.
assistant
Sure, I will wait for your response.
user
Sorry, there is no reservation status found for the user name in our data base to change it.
assistant
Ok, thank you.
user
Most welcome and thank you for reaching us.
assistant