Hello, I am Ashley Smith.
user
Hello, how can I help you today?
assistant
Owing to an emergency, I want to change an existing reservation. Could you help me in changing the reservation?
user
Sure, please wait for a moment.
assistant
Sure.
user
Sorry to say that, there was no reservation found with your name.
assistant
Not an issue. Thank you for your information.
user
Thank you for opting us.
assistant