Hello.
user
Hello, how may I help you?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me in that?
user
Sure, please share your good name?
assistant
My name is Stephanie Moore.
user
Please wait for a while.
assistant
Sure.
user
Sorry, no reservation found on your given name.
assistant
Ok, that's not a problem. Thanks for your information.
user
Thank you for choosing us.
assistant