Hello.
user
Hello, how may I help you today?
assistant
My name is Joseph Perez, I want to change my reservation as my plan to visit my home is postponed. Can you change my reservation?
user
Sure, please wait for a couple of minutes.
assistant
Sure.
user
Thanks for your time, there was no reservation found on your name.
assistant
Thank you for the information.
user
Thank you for choosing us.
assistant