Hello.
user
Hello, how can I assist you now?
assistant
I am Ashley Taylor. I would like to change my existing reservation, due to postpone of my training class. Can you please help me?
user
Sure, I will help you with that. Please wait for a moment, while I search for the reservation.
assistant
Sure.
user
Thank you for waiting, sorry there is no reservation found on your name.
assistant
Ok, no issue. Thank you.
user
Thank you for reaching us, we hope see you again.
assistant