Hi. I am Rachel Robinson.
user
Hello, how may I assist you?
assistant
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
Sure, please wait for a moment.
assistant
Sure, I will wait for your response.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for approaching us.
assistant