Hello.
user
Hello, do you need any help from us?
assistant
I want to cancel my recent reservation, due to sudden demise of my grand father. Can you please help me with this?
user
Sure, could I have your name please?
assistant
Sure, Janet Davis here.
user
Janet Davis, I have found your request and I cancelled it.
assistant
Thank you.
user
Thank you for choosing us, have a great day.
assistant