Hello.
user
Hello.
assistant
I am Lisa Brown.
user
How may I assist you?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait a moment, I will check the status of your reservation.
assistant
Ok.
user
Lisa Brown, no reservation has been found on your name in our records.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant