Hello.
user
Hello, how could I help you now?
assistant
My name is Virginia Gonzalez.
user
OK.
assistant
I want to change my existing reservation due to postpone of my conference.
user
Ok, please wait. I will go through your reservation.
assistant
Sure.
user
Sorry, no reservation has found with your name. Thank you for reaching us.
assistant
Not an issue, thank you for your service.
user