Hello, myself Nancy Thompson.
user
Hello, how may I assist you?
assistant
Owing to an emergency I want to cancel my reservation, could you mind help me in changing?
user
Sure, please wait for a moment.
assistant
Ok, take your time.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
That's ok, thank you for the information.
user
Thank you for contacting us.
assistant