Hi.
user
Hello, how can I guide you for today?
assistant
Melissa Gonzalez here. I need to change my existing reservation as my sister blessed with a baby before the expected delivery date.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok.
user
Sorry, there is no reservation found under your name in our database.
assistant
That's ok, thank you for your help.
user
Thank you for contacting us, have a nice day.
assistant