Hello.
user
Hello, how may I serve you at this moment?
assistant
Will you please help me to change my reservation?
user
Sure, may I have your good name please?
assistant
My name is Kathleen Phillips.
user
Please wait.
assistant
Sure.
user
Sorry to inform, there is no reservation found on your name.
assistant
Ok, not a problem. Thank you.
user
Thank you for approaching us.
assistant