Hello. I am Nicholas Brown.
user
Hello, how may I help you today?
assistant
Owing to an emergency I want to cancel my recent reservation, can you please help me with this?
user
Sure, I am here to help you with this.
assistant
Thank you.
user
Sorry Brown, there is no reservation found as per your name to cancel it.
assistant
No problem, thanks for your information.
user
You are welcome.
assistant