Hello.
user
Hello, how may I assist you today?
assistant
I want to change my reservation due to bad weather condition, can you assist me ?
user
Sure, may I know your name for the changing process?
assistant
Stephen Taylor.
user
Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.
assistant
No problem, thank you for searching.
user
Welcome, thank you for reaching us.
assistant