Hello.
user
Hello, how may I amend you today?
assistant
I have some personal matters that need fixing so I need to cancel my recent reservation. Can you please help me?
user
Sure, may I know your good name to cancel my reservation?
assistant
My name is Charles Robinson.
user
I regret that there is no reservation found on your name.
assistant
That's not a problem.
user
Thank you for reaching our agency to cancel your reservation.
assistant
Thank for your information.
user