Hello.
user
Hello. How may I serve you at this moment?
assistant
Can you please help me to change my reservation due to postpone of my event. Could you please help me?
user
Sure, may I know your good name please?
assistant
I am Karen Harris.
user
There is no existing reservation found on your name in our records.
assistant
No problem, thank you for your time.
user
Thank you for reaching us.
assistant