Hello.
user
Hello, how may I help you?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
user
Sure, may I know your name please?
assistant
I am Anna Adams.
user
Please wait for a moment.
assistant
Ok, take your time.
user
Thanks for your time, we did not find any reservation on your name.
assistant
That's ok. Anyways, thank you.
user
Thanks for contacting us.
assistant