Hello.
user
Hello, how can I be your helping hand today?
assistant
I want to change my reservation due to sudden change in my trip, can you please help me?
user
Sure, I am glad to help you. May I know your good name please?
assistant
Thank you. My name is Steven Carter.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry to say that, no reservation was found on your name.
assistant
Ok, not a problem. Thank you.
user
Thank you for choosing us.
assistant