Hi.
user
Hello. How may I help you out?
assistant
I want to cancel my reservation as I have to prepare for my exam, can you please do that for me?
user
Sure, I will help you in cancelling the ticket.
assistant
Thank you.
user
Sorry, there are no reservations found in our database. May I know your name please?
assistant
My name is Steven Jackson.
user
Thank you.
assistant
You are welcome.
user