Hello, Virginia Roberts here.
user
Hello, how may I assist you?
assistant
Due to heavy work schedule, I would like to change my existing reservation. Can you help me?
user
Sure, I will help you. Please hold on a moment.
assistant
Sure, take your time.
user
Roberts, no reservation has been found on your name in our records.
assistant
Its ok, thank you for the information.
user
Thank you for approaching us.
assistant