Hello.
user
Hello. How can I help you today?
assistant
I am Edward Turner. Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.
user
Sure, I will help you with that. Just give a moment.
assistant
Ok.
user
Sorry, there is no reservation on your name in our database.
assistant
Not an issue. Thank you.
user
Thank you for reaching us.
assistant