Hello.
user
Hello, how can I help you?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, can you please let me know your name to check with the reservation status in our database?
assistant
My name is William Thompson.
user
Please allow me 2-3 minutes.
assistant
Sure, take your time.
user
Thank you for waiting, William Thompson. Sorry, there is no active reservation found under your name to cancel.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant