Hi.
user
Hello. How can I assist you at this moment?
assistant
I need to change my existing reservation as my exams got postponed, can you please help me with that?
user
Sure, I am here to help you in changing your reservation status.
assistant
Thank you.
user
Can you please provide the name on which you have done the reservation previously?
assistant
Charles Martinez here.
user
Wait a moment please.
assistant
Sure.
user
Charles Martinez, there is no active reservation found under your name in our database.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for opting us.
assistant