Hello.
user
Hello. How can I assist you for the day?
assistant
I would like to change my flight reservation as my trip got postponed, can you please help me?
user
May, I know your good name?
assistant
I am Carolyn Campbell.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, we found no reservation on your given name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant