Hello.
user
Hello. How can I assist you at this moment?
assistant
I want to change my existing reservation, due to some health issue. Can you help me?
user
Sure, I am happy to help you with that. Can I have your good name please to check your reservation status?
assistant
Thank you. I am Mary Taylor.
user
Ok, please wait a moment.
assistant
Ok, take your own time.
user
Sorry Mary Taylor, no reservation has found under your name to change.
assistant
That's fine, not an problem. Thank you for your information.
user
Thank you for choosing us, have a good day.
assistant