Hello.
user
Hello. How may I guide you today?
assistant
Can you please assist me in changing my existing reservation as my planned holiday trip got postponed?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your name please?
assistant
I am Mary Turner.
user
I am sorry to say that there is no reservation found under your name.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for reaching us.
assistant