Hello.
user
Hello.
assistant
I am Ronald Rodriguez.
user
Ronald, how may I help you?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle.
user
Please wait for a while.
assistant
Ok.
user
Sorry, no reservation found by your name.
assistant
That's ok, thank you for your information.
user
Thank you for contacting us, have a nice day.
assistant