Hello.
user
Hello, how can I assist you?
assistant
I need to change my recent reservation due to my exams, can you help me?
user
Sure, I can help you with that. May I know your good name please?
assistant
I am Shirley Lee.
user
Ok, please wait for a while.
assistant
Sure, take your time.
user
Shirley Lee, there is no active reservation found under your name to do changes in that.
assistant
Ok, no issues. Thank you.
user
Thank you for choosing us.
assistant