Hi.
user
Hello. How may I help you today?
assistant
I would like to change an existing reservation due to some issues, can you please help me?
user
Ok, I am here to help you with that. Can I know your good name?
assistant
Thank you.
user
Ok, please wait for a minute.
assistant
Sure, my name is Katherine Phillips. Sure, I will wait.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
Ok, not an issue.Thank you for your information.
user
Thank you for approaching us.
assistant