Hi.
user
Hello, how can I assist you?
assistant
I would like to change my flight reservation as I am unwell, please help me.
user
Sure, may I know your name?
assistant
Thank you. I am Sandra Garcia.
user
Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry Sandra Garcia, no reservation is available by your name.
assistant
Sad to hear that. Anyway, thank you for checking.
user
Thank you for reaching us.
assistant