Hello.
user
Hello. How may I assist you today?
assistant
I would like to cancel my flight reservation as my trip got postponed, can you please help me?
user
Sure, I am happy to help you. Please, share me your good name to proceed further for documentation purpose.
assistant
Donald Scott.
user
Ok, please wait for a while. I will check with it and get back to you.
assistant
Sure.
user
Sorry to say that, we have not found any active reservation on your name in our records.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant