Hi.
user
Hello, how may I aid you today?
assistant
I am Paul Lopez. I have booked the ticket in the last week but my planned trip got cancelled. So, I need to cancel the ticket but I don't know the process. Can you please help me to cancel the ticket?
user
Sure, I am here to help you out. Please allow me a moment.
assistant
Ok.
user
Sorry Paul Lopez, there is no reservation on your name in our data.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant