Hi.
user
Hello, how can I help you?
assistant
 want to cancel my recent ticket booking due to office work that my manager did not approved my leaves. Can you help me in cancellation?
user
Sure, please provide me your name?
assistant
I am Dorothy Garcia.
user
Please wait a minute.
assistant
Ok.
user
There is no reservation with your name.
assistant
Ok, not an issue. Thank you.
user
Thank you for reaching us.
assistant