Hello, I am Mary Moore.
user
Hello, how may I assist you?
assistant
Can you help me to cancel my ticket? I have an emergency on the date I have booked the ticket earlier.
user
Sure, hold on for a moment. Let me check.
assistant
Take your time.
user
Sorry Moore, there are no flights reserved on your name.
assistant
No issues. Thank you for checking.
user
Welcome. Thank you for choosing us.
assistant