Hello.
user
Hello, how may I assist you today?
assistant
Owing an emergency. I want to cancel my reservation. Can you help me for that?
user
Sure, may I know your name?
assistant
My name is Richard Green.
user
Please wait a moment.
assistant
Sure, I will wait for your response.
user
Sorry, there are no active reservations on your name to cancel.
assistant
That's ok, thank you for checking.
user
Thank you for reaching our service.
assistant