Hello.
user
Hello, how may I assist you?
assistant
I want to cancel my reservation, due to some health problems I am unable to travel those dates, can you please cancel my reservation?
user
Sure, I am glad to help you. Could you please provide your name to check your reservation status?
assistant
Thanks, my name is Elizabeth Perez.
user
Sorry to say, there is no reservation found on your name.
assistant
Oh! It's ok no problem.
user
Thank you for choosing us, have a nice day.
assistant
Thank you for your information.
user