Hello.
user
Hello, how can I aid you?
assistant
I am not feeling well to travel, so I need to change my reservation to other dates. Can you help me?
user
Ok, may I know your name please?
assistant
Sure, my name is Matthew Parker.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry, no reservation found with your name.
assistant
No problem, thanks for your service.
user
Thanks for choosing us.
assistant