Hello, my name is Mark Thomas.
user
Hello, how may I aid you?
assistant
As my tournament got rescheduled, I want to change my existing reservation. Can you help me out?
user
Ok, please wait for a moment.
assistant
Ok.
user
Thanks for waiting, no reservation found with your name to change the reservation.
assistant
Ok fine, thank you for the information.
user
Thanks for approaching us.
assistant