Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my ticket due to snow storm in my hometown.
user
Ok, may I know your good name?
assistant
Gary Edwards here.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant