Hi.
user
Hello, how can I assist you?
assistant
I want to change my existing reservation which is done recently due to some problems, can you please help me?
user
Ok, please wait I will check the reservation records. May I know your name to check the records?
assistant
Sure, I will wait. Sure, my name is Carolyn Lee.
user
Ok, there is no reservation been done on your name. So I can not change it.
assistant
Ok, that's fine.
user
Thank you for connecting with our agency.
assistant
Thank you for your service.
user