Hi.
user
Hello. How can I aid you at this moment?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, I am here to help you with this.
assistant
Thank you.
user
Can you please provide your name to check your reservation status?
assistant
I am Carolyn Rodriguez.
user
Carolyn Rodriguez, I have found your reservation and cancelled it successfully.
assistant
Thanks for the help.
user
Thank you for utilising our service.
assistant