Hello,.
user
Hello, how may I help you?
assistant
Owing to an emergency I had to request for this cancellation.Can you please help me to cancel my recent reservation?
user
Sure, can I know your name ?
assistant
My name is Brain Carter from New York.
user
Sorry, no reservation found on your given name.
assistant
That's Ok, it might be cancelled by my manager but he did not informed me yet. Thanks for your kind information.
user
Thank you for reaching us.
assistant