Hello.
user
Hello, how can I serve you for the day?
assistant
I am Andrew Adams. I would like to change my reservation as I am leaving for hometown, can you please help me out?
user
Sure, please wait for a moment.
assistant
Sure.
user
Thank you for waiting, there is no reservation found on your name.
assistant
Ok no problem, thank you for your services.
user
Thank you.
assistant