Hello.
user
Hello. How can I aid you?
assistant
I would like to change my existing reservation. Can you please help me out?
user
Sure, I am here to help you. May I know your name to proceed further?
assistant
My name is Janet Harris.
user
Janet Harris, regret to inform that there is no active reservation found under your name to amend.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for connecting with us.
assistant