Hi.
user
Hello. How can I oblige you today?
assistant
Owing to an emergency, my meeting with client has been postponed. So I request you to change my existing reservation.
user
Sure, may I have your name please?
assistant
Sure, I have a recent reservation with name Debra Wilson.
user
Ok, please hold on a moment.
assistant
Sure.
user
Thanks for waiting, no active reservation found on your name.
assistant
Ok, no worries at all. Thank you for your help.
user
Thank you for choosing us.
assistant