Hello.
user
Hello. How may I help you?
assistant
I need to change my recent reservation, can you please help me?
user
Ok, may I know your name to check with reservation?
assistant
Myself Kenneth Smith.
user
Give me a moment to check please.
assistant
Ok.
user
Kenneth Smith, there is no reservation by your name. Thank you for choosing our agency.
assistant
That's ok, thank you for the information.
user
Have a nice day.
assistant