Hello.
user
Hello, what can I do for you?
assistant
I want to cancel my reservation due to some issue, could you please help me to cancel?
user
Sure, may I know your name please?
assistant
I am Jacob Moore.
user
Ok Jacob, please wait for a moment. I will check the details and inform you. There is no reservation on your name, Jacob.
assistant
Ok, take your time. Ok, thank you for your information.
user
Thanks for reaching us. Have a nice day.
assistant