Hi.
user
Hello. How may I assist you today?
assistant
I want to cancel my recent reservation owing to an emergency.
user
Sure, I will help you with that. Can I know your name to check your previous reservation status?
assistant
My name is Debra Roberts.
user
Please be on hold to check.
assistant
Ok.
user
We regret to inform you that, there is no reservation found on your name in our records. Thank you for reaching us, have a great day.
assistant