Hi.
user
Hello. How may I aid you?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
user
Sure. May I know your name to check for your flight reservation status?
assistant
Sure, my name is Shirley Parker.
user
Thanks for waiting. I have searched online but I could not find your flight reservation to cancel it.
assistant
That's ok, thank you for checking.
user
Thank you.
assistant