Hi.
user
Hello. How can I assist you?
assistant
My cousin told me to cancel his reservation because he is unwell. Can you please help me out?
user
Sure, I will help you with this.
assistant
Thank you.
user
Can you please provide the name on which you have made the reservation previously?
assistant
The reservation was done on the name of Ronald Harris.
user
Ronald Harris, there is no active reservation found under your name in our database.
assistant
Not an issue, thank you so much for checking.
user
Thank you for contacting us.
assistant