Hello.
user
Hello, how can I assist you today?
assistant
Need your assistance to change my existing reservation.
user
Sure, I will help you. May I know your name please?
assistant
Sure, Please check my reservation on the name of Joshua Robinson.
user
Thanks for your name, please wait.
assistant
Sure.
user
Thank you for waiting, no reservation was found on your name to change.
assistant
That's Ok, thanks for your assistance.
user
Thank you for choosing us.
assistant