Hello.
user
Hello, how may I provide assistance to you?
assistant
Owing to an emergency, I need to cancel my existing reservation. Can you please cancel it?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
I am Melissa Green.
user
Please wait a moment.
assistant
Sure.
user
We found a reservation on your name, shall I proceed to cancellation?
assistant
Please, cancel it.
user
Your ticket has been cancelled.
assistant
Thank you for your help.
user
Thank you for opting us.
assistant