HI.
user
Hello, how can I help you today?
assistant
I want to change my existing reservation due to postpone of my exams, so can you help me with this?
user
Sure, I will help you in changing.
assistant
Thank you.
user
Can I have your name please?
assistant
My name is Debra Thomas.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
No problem, thank you for the information.
user
Thank you for opting us.
assistant