Hello.
user
Hello. How may I help you today?
assistant
My name is John Jackson, I want to cancel my reservation as my plan got cancelled. Can you help me with that?
user
Sure, I am gleeful to help you to cancel your reservation. Please hold on for a while.
assistant
Sure.
user
Sorry, no reservation found on your name to cancel your reservation.
assistant
Ok, thank you for the information.
user
Welcome, have a nice day.
assistant