Hello.
user
Hello, how may I aid you today?
assistant
Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.
user
Sure, can you please let me know your name?
assistant
My name is Raymond Allen.
user
Hold on a minute.
assistant
Ok.
user
Sorry, there was no reservation found on your provided name.
assistant
Not an issue. Thank you for your information.
user
Thank you for opting us.
assistant