Hello.
user
Hello, how can I support you at present?
assistant
I want to cancel my reservation due to heavy Snowfall at my destination place, so please help me.
user
Sure, I am here to help you.
assistant
Thank you.
user
Ok, May I know your name to proceed further?
assistant
Sure, I am Angela Allen.
user
Ok, please wait for a while.
assistant
Sure.
user
Thank you for your waiting, There was no reservation found on your name.
assistant
No worries, thank you.
user
Thank you for choosing us.
assistant