Hi.
user
Hello.
assistant
Jack Lewis here.
user
How may I assist you for the day?
assistant
I need to cancel my previous reservation. Can you help me?
user
Sure, I am here to help you. May I know your  good name please?
assistant
I have already mentioned.
user
Ok, please wait a while.
assistant
Ok, take your time.
user
Sorry, there is no reservation found on your name.
assistant
It's ok fine. Thank you for the information.
user
Thank you for reaching us,have a nice day.
assistant