Hi.
user
Hello. How may I assist you at this moment?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I will help you with that. Can I know your name to check your previous reservation?
assistant
Myself David Brown.
user
Please wait a moment to check.
assistant
Sure.
user
We regret to inform you that there is no reservation found on your name in our records.
assistant
No problem, thanks for checking.
user
Thank you for reaching us, hope you have a great day.
assistant