Hi.
user
Hello. How may I serve you?
assistant
Owing to an emergency, my business conference got postponed. So I want you to change my existing reservation.
user
Sure, may I know your name please?
assistant
Sure, I have a recent reservation with name Donna Thomas.
user
Please stay online.
assistant
Sure.
user
Thank you for your time. Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
Ok, no worries at all. Thank you for your information.
user
Thank you for reaching us.
assistant