Hi.
user
Hello, how can I help you today?
assistant
Kathleen Phillips here. Please make changes on my existing reservation. Will you help me over that?
user
Sure, I can help you.
assistant
Thank you.
user
Please wait for a moment, I will check your reservation status and get back to you.
assistant
Sure, take your time.
user
Sorry Phillips, I have not found any reservation under your name.
assistant
It's ok, thanks for checking.
user
Thank you for contacting us and have a nice day.
assistant