Hello.
user
Hello, how can I help you?
assistant
I want to cancel my reservation, can you please help me to cancel my reservation?
user
Sure, we are here to help you.
assistant
Thank you.
user
On whose name, the reservation has been made earlier?
assistant
My name is Andrew Carter.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name.
assistant
Ok, not a problem. Thank you for informing me.
user
Thank you for reaching us.
assistant