Hello.
user
Hello, how may I help you?
assistant
I am Paul Nelson, want to cancel my ticket. Can you please help me in this?
user
Sure, I will help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
Sorry Paul, there is no active reservation found with your name in our records.
assistant
It's ok, thank you.
user
My pleasure.
assistant