Hello.
user
Hello. How can I help you today?
assistant
I want to cancel my recent reservation due to some family issues. Can you please help me with this?
user
Sure, I am here to help you, can I know your good name to proceed further?
assistant
Sure, I am Kathrine White.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, not an issue. Thank you for checking.
user
Thank you for reaching us.
assistant