Hello.
user
Hello, how may I help you?
assistant
Can you please help me to cancel my recent reservation as my plan to meet my grand parents got postpones?
user
Sure, may I know your name please?
assistant
I am Debra Scott.
user
Please wait for a while.
assistant
Sure.
user
Sorry to inform you that there is no active reservation found with your name in our records.
assistant
That's ok, thank you for your information.
user
Most welcome.
assistant