Hello.
user
 Hello, how can I assist you today?
assistant
I would like to cancel my recent reservation due to cancel of my exams. Could you please help me?
user
Ok, please wait. Could you please provide your name to check your previous reservation status?
assistant
Sure, I am Kenneth Gonzalez.
user
We hardly tried to find your reservation but, no reservation has been found with your name.
assistant
No worries, thank you for the information.
user
Thank you.
assistant