Hello.
user
Hello, how may I be of your assistance?
assistant
I am Kevin Smith. I am planning to change an existing reservation, due to health issue. Can you please change my reservation?
user
Sure, please wait for a minute.
assistant
Sure, take your own time.
user
Sorry to inform that there is no reservation found with your name.
assistant
That's fine. Thank you for your service.
user
Thank you for availing us.
assistant