Hello.
user
Hello. How can I aid you now?
assistant
I want to change my existing reservation. Can you please help me with this?
user
Sure, I can help you.
assistant
Thank you.
user
Can I know your name for checking your flight ticket booking?
assistant
I am Jack Robinson.
user
Thank you for being on hold, I have checked with your information in my portal to change your booking but is displayed that there is no user name found to change it.
assistant
Ok, no problem. Thank you for checking.
user
Thank you for reaching us. Have a nice day.
assistant