Hello.
user
Hello, how may I assist you today?
assistant
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
user
Sure,  may I know your name?
assistant
Thank you for your response, my name is Sharon Scott.
user
Please wait for a minute.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Oh! It's ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant