Hello.
user
Hello. How can I aid you?
assistant
I am Scott Martinez. Due to some problems my trip was cancelled so can you please cancel my flight ticket?
user
Sure, please allow me a moment to check for the status.
assistant
Ok, thank you for your response.
user
Thank you for waiting.
assistant
It's ok.
user
Sorry, there is no active reservation have been found under your name in our database to cancel it.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for reaching us.
assistant