Hi.
user
Hello, how can I aid you?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
Sure, may I know your name?
assistant
Matthew Edwards is my name.
user
Ok, please wait a minute.
assistant
OK.
user
Sorry, there is no reservation found on your name.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant