Hello.
user
Hello, how may I help you?
assistant
Can you please help me to change my existing reservation which is on the name of Katherine Anderson?
user
Sure, I will help you. Please hold on a moment, I will check and get back to you.
assistant
Sure.
user
Sorry, there is no reservation found on given name.
assistant
No issues, thank you for your information.
user
Thank you for reaching us.
assistant