Hello.
user
Hello. How can I help you?
assistant
I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?
user
Sure, I am gleeful to help you, may I know your name name for checking purpose?
assistant
Thanks, my name is Michelle Hill.
user
Please wait for a moment.
assistant
Ok.
user
I am unable to find the name on the booking list when I checked.
assistant
Oh! It's ok no problem. Thank you for your information.
user
You are most welcome.
assistant