Hello.
user
Hello, how may I aid you?
assistant
I would like to change my reservation, can you please help me?
user
Sure, I am here to help you.
assistant
Thank you.
user
Can I know your name please to proceed further?
assistant
My name is Samuel Williams.
user
Please wait for a moment.
assistant
Sure, take your own time.
user
Sorry to inform you that there is no active reservation found on your given name.
assistant
No issues. Thank you for checking.
user
Thanks for reaching us, have a nice day.
assistant