Hello.
user
Hello, how can I help you today?
assistant
I would like to cancel my flight reservation as my trip got postponed, can you please help me?
user
Sure, may I know your name to proceed further?
assistant
Joseph Baker.
user
Sorry, no reservation found on your name in our portal to cancel it.
assistant
Not an issue, thank you for the information.
user
Thank you for reaching us.
assistant