Hello.
user
Hello. How may I help you.
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
May I know your name?
assistant
My reservation was done under the name Shirley Clark.
user
Sorry, there is no reservation found with your name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant