Hello.
user
Hello. How may I help you today?
assistant
Can you please help me to change my existing reservation, due to exams has been postponed?
user
Sure, may I know your name?
assistant
Sure, my name is Lisa Hernandez.
user
Please wait a moment, let me check with the previous reservation status.
assistant
Sure.
user
Sorry, there are no active reservations on your name to change.
assistant
Ok, thank you.
user
Thank you for reaching our service.
assistant