Hello. I am Edward Scott.
user
Hello, how can I amend you?
assistant
I just want to change my existing reservation, due to sudden demise of my grand mother. Could you please help me?
user
Sure, I am here to help you. Please wait for a while, I will check your reservation.
assistant
Sure.
user
Thank you for waiting, there is no reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you for approaching us.
assistant