Hi.
user
Hello. How can I help you at this moment?
assistant
Owing to emergency, I want to cancel my recent reservation.
user
Sure, I will help you in cancelling your reservation. Can you please provide your name to check your reservation status?
assistant
My name is Mary Campbell.
user
Mary Campbell, there is no active reservation found under your name in our database.
assistant
That's ok, no problem. Thank you.
user
Thank you for contacting us.
assistant