Hello, how may I help you at this moment?
assistant
Hello, I am Timothy Mitchell. As my team lead did not approve my leave, I would like to cancel my ticket.
user
Can I have your journey dates?
assistant
No issue's, first check with my name.
user
Sorry, there is no reservation showing on your name.
assistant
That's ok, thank you.
user
You are welcome. Thank you for reaching us.
assistant
Welcome.
user