Hello, I am Samantha Lewis.
user
Hello, How may I help you?
assistant
Due to sudden demise of my grand mother, I want cancel my recent reservation. Can you help me with that?
user
Ok. Please give me moment. I will check and let you know the details.
assistant
Sure.
user
Sorry to say that we did not found any reservation on your name.
assistant
Ok, no worries. Thanks for providing information.
user
Thank you for contacting us.
assistant