Hi.
user
Hello, how may I assist you today?
assistant
Owing to an emergency, I want to change my existing reservation.
user
Sure,may I know your name to check whether your reservation is available or not?
assistant
Sure, Pamela Martin here.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Ok, no worries at all. Thank you for your assistance.
user
Thank you for opting us.
assistant