Hi.
user
Hello, how may I be at your service today?
assistant
Could you please change my existing reservation due to postpone of my trip?
user
May I know your name please to check the status of your reservation?
assistant
I am Shirley Garcia.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
Not a problem, thank you for the information.
user
Thank you for reaching us.
assistant