Hello,.
user
Hello, how can I help you today?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
user
Sure, may I know your good name?
assistant
Myself, Samantha Edwards.
user
Please wait for a moment.
assistant
Ok.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok, no issues.
user
Thank you for reaching us.
assistant
Thank you for checking.
user