Hello,.
user
Hello, how may I aid you?
assistant
 Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with that?
user
Sure, let me check the reservation list and revert you. May I know your name to check?
assistant
Sure. I am Anthony Davis.
user
Ok, please wait.
assistant
Ok, take your time.
user
We could not find any reservation on your name.
assistant
No problem. Thanks for the information.
user
Thank you for approaching us.
assistant