Hello.
user
Hello, how can I assist you today?
assistant
I am Laura Thompson. I want to change my existing reservation due to postpone of my client meeting, so please help me in changing the reservation.
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry to say that, no reservation was found with your good name.
assistant
Not an issue, thank you for your help.
user
Thank you for reaching us.
assistant