Hello.
user
Hello. How can I help you today?
assistant
I want to cancel my reservation as my plan to meet my friend is cancelled. Can you cancel my reservation?
user
Sure, can you please provide your name to check your reservation status?
assistant
My name is Justin Moore.
user
Wait a moment please.
assistant
Sure.
user
Justin Moore, there is no active reservation found under your name in our database.
assistant
Ok, thank you for the information.
user
Thank you for contacting us.
assistant