Hello.
user
Hello, how can I aid you today?
assistant
I am Kathleen Phillips. I have already reserved a direct flight to Houston, but I need a connecting flight in between my journey so that I can meet my friend after a long time.
user
Ok.
assistant
Can you please change my existing reservation?
user
Sure, I am ecstatic to help you.
assistant
Thank you.
user
Please wait for a while, I will check your reservation.
assistant
Sure.
user
Thank you for waiting, there is no reservation exists with your name.
assistant
Ok, it's not an issue. Thanks for your kind information.
user
Thank you for approaching us.
assistant