Hello.
user
Hello, how can I help you?
assistant
My name is William Thompson. Owing an emergency, I want to cancel my cancel my reservation. Can you help me for that?
user
Sure, please wait for a while.
assistant
Sure, I will wait for your response.
user
Sorry, there was no reservation found with your given name.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant