Hello. I am Sandra Moore.
user
Hello, how may I aid you for the day?
assistant
I want to change my existing reservation due to my health issue, so can you help me in changing my reservation?
user
Sure, please wait a while let me check the reservation list with your name and know you the current status.
assistant
Sure, I will wait for your response.
user
Thank you for your time. Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
Not a problem, thank you for the information.
user
Thank you for reaching us.
assistant