Hi.
user
Hello. How can I assist you?
assistant
Due to some issues, I am willing to change my existing reservation. Can you please help me for this?
user
Sure, can I know your name please?
assistant
I am Rebecca Lee.
user
Ok, wait a moment please.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Oh! It may not be booked properly due to some technical issues while booking. Thank you for checking.
user
Thank you for approaching us.
assistant