Hello.
user
Hello, how may I assist you?
assistant
I am Joshua Thomas. Due to an emergency meeting, I want to change my reservation. Can you help me with it?
user
Sure, I am here to help you. Please wait for a while.
assistant
OK.
user
Thanks for your time, there is no reservation found in your name to change.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant