Hi.
user
Hello. How may I help you at this moment?
assistant
Owing to an emergency, I want to cancel my reservation. Can you help me out?
user
Sure, I am glad to help you with the ticket cancellation process. Will you please let me know your name to check the reservation status?
assistant
Sure, my name is George Brown.
user
Ok, I will check the ticket status and let you know the details.
assistant
Ok.
user
I am really happy to inform you that, I have successfully found your flight ticket in the confirmation chart list and I have cancelled it.
assistant
Thank you for your service.
user
You are most welcome. Thank you for choosing our travel agency.
assistant