Hello.
user
Hello, how can I help you?
assistant
I am Anna Wright. I want to change my existing reservation, as my exams got cancelled suddenly. Can you please help me with this?
user
Ok, wait for a moment till I check with your previous reservation.
assistant
Sure.
user
Anna Wright, no reservation was found by your name.
assistant
Ok, no problem.
user
Thank you for choosing us.
assistant
Thank you for your information.
user
Have a nice day.
assistant