Hello. Frank Lee here.
user
Hello, how may I assist you?
assistant
I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?
user
Sure, I am here to help you. Hold on for a moment.
assistant
Thank you. Sure.
user
Sorry Lee, there are no flights reserved on your given name.
assistant
Oh! I think the ticket was not booked properly while I am booking. Thank you for the information.
user
Welcome, thank you for choosing us.
assistant