Hello.
user
Hello, how may I help you?
assistant
Due to an urgency, I would like to cancel my recent reservation. Can you help me with this?
user
Please provide me your name to check the status.
assistant
My previous reservation has done with the name Melissa Hill.
user
There is no reservation found with your details.
assistant
Ok, not an issue. May be something went wrong while booking the ticket. Thank you for providing information.
user
Thank you for reaching us.
assistant