Hello.
user
Hello, how can I help you?
assistant
My name is Carol Lee. I want to participate for a seminar at my destination, due to some issues the seminar has been postponed. Can you be my helping hand to change my existing reservation?
user
Sure, please wait for a moment.
assistant
Ok.
user
Thanks for waiting. Sorry, there is no reservation found with your name.
assistant
Ok, no problem. Thanks for your help and support.
user
Thanks for choosing us.
assistant