Hello.
user
Hello. How may I assist you?
assistant
I am Anthony Mitchell. I need to cancel my reservation due to my planned event got postponed so please help me with that.
user
Sure, please wait for a moment to check your reservation details.
assistant
Ok.
user
Sorry to say, no reservation found on your name.
assistant
That's ok, thank you.
user
Thank you for choosing us, have a nice day.
assistant