Hello.
user
Hello. How may I assist you today?
assistant
I want to cancel my reservation due to heavy floods at my destination place, so please help me to cancel.
user
Sure, I am here to help you with that.
assistant
Ok.
user
May I know your name?
assistant
Sure, my name is Pamela Smith.
user
Sorry Smith, no reservation found on your name.
assistant
That's Ok, thanks for your service.
user
Thank you for reaching us.
assistant