Hello.
user
Hello, how may I aid you?
assistant
Due to heavy rainfall, I would like to cancel my recent reservation. Please help me out.
user
Sure, may I know your name?
assistant
My name is Emma Miller.
user
Please give me a moment to check your ticket status.
assistant
Sure, take your time.
user
I found your reservation and cancelled it.
assistant
Ok, thank you for your assistance.
user
Thank you for choosing us.
assistant