Hi.
user
Hello, how can I help you today?
assistant
 I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please cancel it?
user
Sure, can you share your name please to check further?
assistant
Rachel Edwards here.
user
Sorry, no reservation found with your name in our portal to cancel it.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for contacting us.
assistant