Hello.
user
Hello. How can I aid you?
assistant
Can you help me to change my reservation?
user
Sure, may I know the name to check for the status?
assistant
I am James Thompson.
user
Please be on hold, I will get back to you in a minute.
assistant
Sure, take your time.
user
Thank you for waiting. Here, there is no active reservation have been found under your name in our database to amend it.
assistant
No problem, thank you for checking.
user
Thank you for reaching us.
assistant