Hello.
user
Hello, how can I assist you today?
assistant
 I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
user
Sure, please share your good name?
assistant
I am Helen Parker.
user
Please wait for a moment.
assistant
Sure.
user
Thank you for your time, there is no active reservation found with the given name.
assistant
Ok, no problem. Thanks for the information.
user
Thank you.
assistant