Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my ticket as I am sick.
user
Sure, I will help you with that. Can you please share me your name?
assistant
Margaret Gonzalez here.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there is no active reservation found on your name in our database.
assistant
No problem, thank you.
user
Thank you for reaching us, have a nice day.
assistant