Hello.
user
Hello, how may I assist you at this moment?
assistant
I want to change my reservation, can you help me with that?
user
Sure, may I know your good name?
assistant
Shirley Garcia here.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant