Hi.
user
Hello, how may I help you?
assistant
I just want to change an existing reservation as my plan to meet my old friend got postpone due to some technical issues. Can you please check the reservation by the name Steven Collins?
user
Sure, we are here to help you.
assistant
Thank you.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
That's ok, thank you for your information.
user
Thanks for contacting us.
assistant