Hello, I'm Jessica Lopez.
user
Hello Jessica, how may I help you today?
assistant
Due to the sudden death of my friend's father, I would like to cancel my recent reservation.
user
That's really sad to hear, just wait for a while, I will check in our database.
assistant
Ok sure, take your time.
user
I am sorry, there is no reservation found with your name in our records. May be, previously it had cancelled by someone.
assistant
May be, my friend has canceled that ticket. Anyways, thanks for the help.
user
Our pleasure to help you.
assistant