Hello.
user
Hello. How can I aid you today?
assistant
Can you please check for my previous booking now? I need to change my reservation.
user
Sure, I will assist you with that. Can you please mention your name for further process?
assistant
Ok, my name is Dorothy Thomas.
user
Ok, please hold on a moment.
assistant
Sure.
user
There is no previous reservation available under your name.
assistant
Oh! That's fine. Thank you for checking.
user
Thank you for reaching us.
assistant
Most welcome.
user