Hello.
user
Hello. How may I assist you?
assistant
I want to cancel my ticket due to sand storm in my place.
user
Sure, I will help you. May I know your name please?
assistant
Timothy Roberts here.
user
Please hold on a moment.
assistant
Sure.
user
Timothy Roberts, no reservation has been found on your name in our database.
assistant
No problem, thank you.
user
Thank you for approaching us.
assistant