Hi.
user
Hello, how may I help you?
assistant
I want to change an existing reservation as my trip got postpone due to my leaves are not approved.
user
Sure, we are here to help you. May I know your name please?
assistant
Can you help me to check the reservation by this name Benjamin Hernandez?
user
Sure, please wait for a while.
assistant
Sure.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, not an issue. Thank you for your information.
user
Thanks for contacting us.
assistant