Hello.
user
Hello. How can I help you?
assistant
I want to change my existing reservation due to my bad health conditions. Can you help me with that?
user
Sure, I  can help you.
assistant
Thank you.
user
May I know your name?
assistant
I am Nancy King.
user
Give me a minute.
assistant
Sure.
user
Thanks for being waiting. We didn't found any reservation by this name.
assistant
Ok, no issues. Thank you.
user
Thank you for picking us.
assistant