Hello,.
user
Hello, how can I serve you?
assistant
I am David Perez. I just want to cancel my recent reservation due to my convocation has been cancelled.
user
Sure, wait for a moment.
assistant
Can you please help me with cancellation? Ok.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok, no issue. Thank you for your service.
user
Thank you for choosing us.
assistant