Hi. I need to change my reservation.
user
Hello. Sure, we are here to help you to change your reservation.
assistant
Note that, the reservation is on the name of Karen Thomas.
user
Ok, please hold.
assistant
Sure, take your time.
user
Thanks for being hold, we did not find any reservation on the name of Karen Thomas.
assistant
No problem and thanks for the assistance.
user
Thank you for opting us.
assistant