Hello.
user
Hello. How may I assist you?
assistant
I want to postpone my trip due to an emergency. Can you aid me in amending my existing reservation?
user
Sure, may I know your name please?
assistant
Ticket was reserved on the name Thomas Carter.
user
Please wait for a while.
assistant
Take your time.
user
There is no reservation found with your given name.
assistant
No issues. Thank you for checking.
user
Thank you for availing us.
assistant