Hi. Matthew Jackson here.
user
Hello, how may I be at your service today?
assistant
Can you cancel my flight ticket reservation?
user
Sure, we are here to help you. Please wait for a while.
assistant
Ok.
user
We are glad to inform you that, we found  a reservation with your name, shall I proceed with cancellation?
assistant
Sure.
user
Your ticket has been cancelled successfully.
assistant
Thank you.
user
Thank you for connecting with us.
assistant