Hi.
user
Hello. How can I help you today?
assistant
I want to cancel my reservation which is done recently due to some health issues, can you please help me in this?
user
Sure, I will help you. Please mention your name to proceed further.
assistant
Ok, my name is Kimberly Thompson.
user
Ok, please wait for a moment.
assistant
Sure, I will wait for your response.
user
Sorry Thompson, I did not find any reservation under your name in our database.
assistant
Ok, that's fine. Thank you for your service.
user
Thank you for reaching us.
assistant