Hello.
user
Hello.
assistant
Pamela Young here.
user
How can I assist you today?
assistant
Due to sudden health issue, I am not able to travel in a flight on those dates. Can you please help me out with changing of my reservation?
user
Sure, will you please give me a moment?
assistant
Ok, take your time.
user
Thanks for waiting, there is no reservation found under your name.
assistant
Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.
user
Welcome, have a great day.
assistant