Hello.
user
Hello, how may I aid you today?
assistant
I want to cancel my reservation, why because my friends already done my reservation with some other airlines. So could you please help me out?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name?
assistant
My name is Susan Jones.
user
Please wait a minute.
assistant
Sure.
user
We could not found any reservation on your name.
assistant
That's Ok, thanks for your help.
user
Thank you for reaching us.
assistant