Hello.
user
Hello, how may I aid you at present?
assistant
I want to cancel my reservation as I am unable to travel due to some health issues, so please aid me to cancel.
user
Sure, we are here to help you with cancellation.
assistant
Thank you.
user
Please, let me know your name to cancel it.
assistant
Sure, I am Eric Wilson.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there was no reservation found on your name.
assistant
That's Ok, not a problem.
user
Thank you for opting us.
assistant
Thank you for your information.
user
Have a nice day.
assistant