Hello.
user
Hello, how can I assist you at this moment?
assistant
I want to change an existing reservation, so please help me in changing the reservation.
user
I am here to help you in changing your reservation. Can you please provide your name for checking the reservation status?
assistant
Steven Turner here.
user
Please wait while I will check the reservation status.
assistant
Ok.
user
Sorry for the trouble which is caused to you, I have not found any reservation on your name in our database.
assistant
Not an issue. Thank you.
user
You are welcome, thank you for the information.
assistant