Hello.
user
Hello, how may I aid you for today?
assistant
Myself Rebecca Carter. I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.
user
I am here to help you about that.
assistant
Thank you.
user
I am sorry to say this Carter, there are no active reservation under your name to cancel.
assistant
Oh! It may not be booked properly due to server issue. Anyway, thank you for your time.
user
Most welcome, thank you for reaching out here.
assistant