Hello,.
user
Hello, how can I help you today?
assistant
Please help me with changing my reservation due to some changes in the plan of my trip with my colleagues.
user
Sure, may I know your name please?
assistant
My name is Mark White.
user
Ok, please wait for a moment.
assistant
Ok.
user
Sorry, there was no reservation found with your name.
assistant
Not a problem, thank you for the information.
user
Thank you for opting us.
assistant