Hi.
user
Hello, how may I help you?
assistant
Could you please help me to cancel my recent reservation as my plan to meet my grand parents got postpone?
user
Sure, I will help you.
assistant
Thank you.
user
On which name you have reserved your seat?
assistant
My name is George Taylor.
user
Sorry, there is no reservation found on given name.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant