Hello.
user
Hello, how may I help you?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please help me out?
user
Sure, may I know your name?
assistant
My name is Cynthia Rodriguez.
user
Wait a minute.
assistant
Sure.
user
Sorry, there was no reservation found on your name.
assistant
That's fine, thank you for your service.
user
Thank you for choosing us.
assistant