Hi.
user
Hello, how may I assist you?
assistant
Can you please help me to cancel my reservation?
user
Sure, may I know your good name please?
assistant
I am Ruth Thompson.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
That's ok, thank you for the help.
user
Thank you for approaching us.
assistant