Hello.
user
Hello, how may I assist you today?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, we are here to help you. Can I have your name to proceed further?
assistant
My reservation was done under the name Kenneth Gonzalez.
user
Sure, please wait a moment.
assistant
Sure, take your time.
user
Thank you for your time, sorry no reservation found on your name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for availing us.
assistant