Hi'.
user
Hello. How can I assist you at this moment?
assistant
I am Michelle Brown. I need to amend my reservation, can you help me out?
user
Sure Michelle Brown, I am happy to help you with that.
assistant
Thank you.
user
Please wait a moment to check your reservation status.
assistant
Sure.
user
Sorry Michelle Brown, no reservation has found under your name to change.
assistant
Thank you for your information.
user
Thank you for choosing us, have a good day.
assistant