Hello.
user
Hello. How may I be of your help?
assistant
Can you please help me to cancel my recent reservation? Because I am unable to travel for the trip due to some health problems.
user
Sure, I'll help you in cancellation.
assistant
Thank you for considering my request.
user
Could you please let me know your name to check the reservation status?
assistant
I have reserved my past ticket with the name Matthew Lewis. So, please check the ticket status.
user
Thank you for providing your name , please wait a moment.
assistant
Ok, take your time. I will wait for your response.
user
Thank you for waiting, we found a reservation by this name. Shall I cancel the ticket?
assistant
That is great, please proceed with the ticket cancellation.
user
Your ticket has been cancelled successfully.
assistant
Thank you so much for your guidance in cancelling the ticket.
user
It's pleasure to assist you. You're welcome.
assistant