Hello.
user
Hello, may I know your good name please?
assistant
I am Andrew Lee.
user
How may I help you?
assistant
I just want to cancel my reservation due to sudden demise of my grand father, can you help me with cancellation of my trip?
user
Ok, please wait for a moment to cancel your reservation.
assistant
Ok.
user
Thanks for waiting, no reservation found with your name to cancel the reservation.
assistant
Ok, no problem. Thanks for the information.
user
Thanks for opting us, have a nice day.
assistant