Hello.
user
Hello. How may I help you?
assistant
I am Katherine Robinson. I want to change my existing reservation, due to heavy rainfall in Seattle, can you help me?
user
Katherine Robinson, I am here to help you for this. Let me check you reservation status in our database.
assistant
Sure, take your time.
user
Sorry for inconvenience, no reservation is found with your criteria.
assistant
That's ok, thank you for your information.
user
Thank you very much for contacting our agency.
assistant