Hello.
user
Hello, how may I aid you today?
assistant
Myself Lisa Gonzalez, want to change my existing reservation. Can you help me?
user
Sure, I am here to help you out. Please allow me a moment.
assistant
Thank you, I will wait for your response.
user
Sorry Lisa Gonzalez, there is no reservation on your name in our database.
assistant
That's ok, may be it might went wrong while at the time of booking due to server issues. Thank you for the information.
user
Thank you for reaching us.
assistant