Hello.
user
Hello, how may I serve you today?
assistant
Due to heavy rains, I decided to cancel my trip. Can you please help me out?
user
Sure, I am here to help you with this. May I know your name please?
assistant
The ticket is booked under the name Gregory Martinez.
user
Ok, please wait for a mean while.
assistant
Sure, I will wait. Take your own time.
user
Sorry Gregory, there is no reservation found as per your name to cancel it in your database.
assistant
No issue, anyway thank you for checking.
user
You are welcome.
assistant