Hi.
user
Hello.
assistant
Donna Nelson here.
user
How can I assist you Donna Nelson?
assistant
Can you please help me out in changing my recent reservation? As my planned trip has been postponed.
user
Sure, I will help you with this. There is no active reservation found under your name in our database to change it.
assistant
That's ok, thank you for giving the information.
user
Thank you for utilising our service.
assistant