Hello.
user
Hello. How can I help you?
assistant
Due to an urgency, I would like to cancel my trip to Dallas. Can you please help me by cancelling my recent reservation?
user
Sure, I will help you, please hold on for a moment to check your reservation status. May I know your name please?
assistant
My previous reservation has done with my name Catherine Perez.
user
Perez, I did not find any reservation with your name in my database.
assistant
Ok, not an issue. May be something went wrong while booking the ticket previously. Thank you for providing information.
user
It's my pleasure. Thank you for reaching us.
assistant