Hello, Brandon Phillips here.
user
Hello Brandon, how can I help you today?
assistant
I want to change my reservation as I am sick. Could you help me out?
user
Sure, I am here to help you, please hold on for a moment to check your reservation status.
assistant
Sure.
user
Phillips, I did not find any reservation with your name in my database.
assistant
No problem, thank you for checking.
user
It's my pleasure, have a nice day.
assistant