Hello.
user
Hello. How may I help you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, can you please wait for a moment.
assistant
Sure.
user
Meanwhile, may I know your name?
assistant
I am Christopher Turner.
user
Sorry, there is no reservation found on your name.
assistant
That's ok, no issues. Anyways, thank you for the information.
user
Thank you for choosing us, have a nice day.
assistant