Hi. I am Kimberly Adams.
user
Hello, how may I serve you?
assistant
Due to the health illness of my granny, I am unable to catch a flight. Can you help me out with the cancellation of the flight ticket?
user
Sure, let me check the data base and revert you.
assistant
Ok.
user
There is no reservation found on your name.
assistant
That's fine. Thank you.
user
Thank you for consulting us.
assistant