Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my ticket due to snow storm in my place.
user
Ok, I will help you with cancellation. May I know your good name?
assistant
Elizabeth Hill here.
user
Please wait for a moment, while I search for your reservation.
assistant
Sure.
user
Thank you for waiting, sorry there is no reservation found on your given name in our system data.
assistant
No problem, thank you.
user
Thank you for visiting us, we hope see you again.
assistant