Hello.
user
Hello. How may I assist you?
assistant
I want to change my reservation as my plan to visit New York is postponed. Can you help me to change my reservation?
user
Sure, I am happy to help you with your concern. To check with the status may I know your name?
assistant
My name is Benjamin Green.
user
Thank you for providing your name. Please wait a moment.
assistant
Sure, I wait for your reply.
user
Benjamin Green, there is no active reservation found in our database to change.
assistant
Ok, thank you for the information.
user
Thank you for reaching us.
assistant