Hello.
user
Hello, how may I assist you today?
assistant
Can you please help me with cancelling my ticket? My doctor suggested me to avoid travelling because of my back pain.
user
Sure, may I know your name for the cancelling process?
assistant
Sure, my name is Raymond Martin.
user
Sorry as per your concern I can not amend your reservation as your reservation is not found as per our records.
assistant
Oh! That's fine. Anyways, thank you for checking.
user
Welcome, thank you for reaching us.
assistant
You are most welcome.
user