Hello.
user
Hello. How may I assist you?
assistant
Due to an emergency case, I want to change my ticket booking, can you assist me in that changing my ticket booking?
user
Ok, can I have your name?
assistant
Yes, my name is Jeffrey Robinson.
user
According to your information, there is no reservation found under your name.
assistant
Ok, that's fine, thank you for your service.
user
Ok, thanks for contacting us.
assistant