Hello.
user
Hello, how can I guide you for today?
assistant
Please cancel my recent reservation owing to an emergency.
user
May I know your name?
assistant
I am Eric Williams.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok.
user
Sorry, there is no reservation found under your name in our database.
assistant
Thanks.
user
Thank you for contacting us, have a nice day.
assistant