Hi.
user
Hello. How can I aid you?
assistant
Can you please help me in cancelling my recent reservation?
user
Sure, may I know the name to check for the status?
assistant
Sure, my name is Mark Smith.
user
Please be on hold, I will get back to you in a minute.
assistant
Sure.
user
I have found an active reservation on your name, shall I proceed in cancelling?
assistant
Please proceed.
user
Your reservation has been cancelled successfully.
assistant
Thank you.
user
Thank you for reaching us.
assistant