Hi, I am Sharon Thomas.
user
Hello. In which way I can aid you at this moment?
assistant
Due to the sudden demise of my granny, I am unable to catch a flight. Could you please cancel my recent reservation?
user
Sure, I will help you with that. Please wait a moment, I will check your reservation status.
assistant
Sure.
user
I have found your reservation and cancelled successfully.
assistant
I appreciate your kind service.
user
Thank you for reaching us, have a nice day.
assistant