Hello.
user
Hello, how may I render you today?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me with that?
user
Sure, May I know your name?
assistant
My name is Christopher Williams.
user
Ok, please give me a minute, I will check the status and revert to you.
assistant
Sure.
user
Thank you for waiting, There was no reservation found on your name.
assistant
No problem, thanks for your help.
user
Thank you for choosing us.
assistant