Hello.
user
Hello.
assistant
I am Joseph Perez here.
user
 Joseph Perez, how may I assist you today?
assistant
I need to cancel my existing reservation, as my planned trip with my friends got cancelled. Can you please help me out?
user
I am sorry to hear that. I will help you.
assistant
Thank you for considering my request.
user
Please allow me a minute to check with your details.
assistant
Sure, take your own time.
user
Thank you. Joseph Perez, I regret to inform you that there is no reservation done of your name.
assistant
Ok, it might be cancelled by my manager but did not inform me yet. Thank you for the information.
user
Ok. Thank you for reaching us. Have a great time, Joseph Perez.
assistant