Hello.
user
Hello, how can I aid you?
assistant
As my tour has been cancelled due to bad weather, can you please cancel my ticket?
user
Sure, Please wait a moment I will check and let you know.
assistant
Sure, please check the details on the name Angela White.
user
Sorry, no reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant