Hello.
user
Hello.
assistant
Can you please assist me to cancel my reservation?
user
Sure, may I know your name to check for the previous reservation?
assistant
My name is Emma Lewis.
user
Please allow me a moment.
assistant
Sure.
user
There is no reservation found under your name in our data base.
assistant
Ok, not a problem. Thank you.
user
Thank you for contacting us.
assistant