Hello.
user
Hello, In what way can I assist you now?
assistant
As my meeting got postponed with my client, can you please help me in cancelling my existing reservation?
user
 Sure, may I know your good name please?
assistant
I am Amy Clark.
user
Ok, please wait for a minute.
assistant
Sure, take your time.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for opting us.
assistant