Hi.
user
Hello. How can I aid you today?
assistant
Can you please help me in cancelling my recent reservation?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know on whose name the ticket has been reserved formerly?
assistant
Sure, my name is Eric Nelson.
user
Sorry Eric Nelson, there are no flights reserved on your given name formerly.
assistant
Ok, No issues. Thank you.
user
Welcome, thank you for choosing us. Have a great day.
assistant