Hello.
user
Hello, how may I help you?
assistant
Due to sudden change in my schedule I had to cancel my recent reservation. Would you help me out?
user
I will help you with that, may I know your name?
assistant
Myself Raymond Allen.
user
Please wait for a moment. Happy to inform you that I have found your reservation, shall I proceed to cancel?
assistant
Yes, please proceed and be the needful.
user
Your ticket is cancelled successfully.
assistant
Thank you for your quick response.
user
Welcome, thank you for reaching us.
assistant