Hello.
user
Hello, how may I help you?
assistant
I planned for a round trip with my friends but it is postponed. Can you please Change my reservation?
user
Sure. May I know your name to proceed?
assistant
Jack Wright is my name.
user
OK, let me check the status and revert you.
assistant
Sure.
user
Thanks for your time, we did not find any reservations on your name.
assistant
Ok, thanks for your information.
user
Thank you for reaching us.
assistant