Hello, I am Jason Adams.
user
Hello. How can I help you?
assistant
Owing to an emergency I want to change my existing reservation, can you please help me with that?
user
Sure. Please wait for a while, I will check and get back to you.
assistant
Ok.
user
Sorry to tell that there is no reservation on your name.
assistant
Ok, no problem.
user
Thank you for approaching us.
assistant
Thanks for your service.
user