Hello.
user
Hello, what kind of assistance are you looking for?
assistant
Due to sudden demise of my grandfather, I need to cancel my existing reservation. Can you please help me in doing that?
user
Sure, We are here to help you.
assistant
Thank you.
user
May I know your good name?
assistant
I am Kevin Campbell.
user
Please, stay online.
assistant
Sure.
user
Thanks for being patience. Sorry to inform you that, there is no active reservation on your name.
assistant
It's ok, not an issue. Thank you for the information.
user
Thanks for reaching us.
assistant