Hello.
user
Hello, may I know your name please?
assistant
I am Laura Lewis.
user
Yes, how can I help you?
assistant
Actually my health is not good because of that I want to change my existing reservation, can you help me?
user
Sure, please wait for a moment.
assistant
Ok, sure.
user
Sorry, there is no reservation found by your name.
assistant
Ok, thank you for your help.
user
Thank you and have a nice day.
assistant