Hi. I am Nicholas Hill.
user
Hello, how may I be there for you?
assistant
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
user
Sure, please wait for few minutes.
assistant
Sure.
user
There is no existing reservation found on your name in our records.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching us.
assistant