Hello, I am David Smith.
user
Hello, how can I assist you?
assistant
As my schedule of Phoenix Hot Air Balloon Ride got cancelled. Can you please help me out in cancelling my recent reservation?
user
Sure, we are glad to help you. Please wait for a moment, I will check the reservation status and let you know.
assistant
Sure.
user
Thank you for waiting. Unfortunately, we did not find any reservation on your name.
assistant
OK, no problem. Thank you for the response.
user
Thank you for approaching us.
assistant