Hello.
user
Hello. How can I help you?
assistant
I am Ronald Smith. I want to cancel my reservation, due to heavy rainfall in New York.
user
Ok, I can help you with that. Give me a moment.
assistant
Ok.
user
Sorry to inform you that there is no reservation found on your name.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant