Hello.
user
Hello, how may I serve you at this moment?
assistant
My name is Carolyn King. I want to cancel my reservation as I am sick and cannot go to the trip, can you please help?
user
Sure, please wait for few minutes.
assistant
Sure.
user
There is no recent reservation found on your name in our records.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant