Hello.
user
Hello, how may I guide you today?
assistant
I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
user
Sure, may I know your good name please?
assistant
Samantha Lewis here.
user
Please wait a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
No problem, thanks for the information.
user
Thank you for contacting us.
assistant