Hi.
user
Hello, how can I assist you today?
assistant
Due to some emergency at my home, I would like to cancel my previous reservation. Can you help me with that?
user
May I know your name please?
assistant
Sure, my name is Eric Edwards.
user
Sorry Edwards, there is no reservation found under your name in our database.
assistant
It's ok, not an issue. Thank you for your time.
user
Thank you, have a nice day.
assistant