Hello.
user
Hello. How may I assist you today?
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, please share me your name.
assistant
My name is Stephen Mitchell.
user
Please wait a minute.
assistant
Sure.
user
Sorry, there is no reservation on your name to change.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant