Hi. Melissa Gonzalez here.
user
Hello, do you need any help from us?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
user
Sure, please allow me a moment.
assistant
Ok.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
That's ok, thank you for your help.
user
You are welcome, have a great day.
assistant