Hi.
user
Hello. How can I aid you today?
assistant
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
user
Sure, I will check and I will revert back to you.
assistant
Ok.
user
Before checking the records, It is necessary to know your registered name.
assistant
Sure, I have reserved the ticket on the name of Dennis Johnson.
user
Ok, please wait for a couple of minutes.
assistant
Make it fast I have some work.
user
Sure, I appreciate your patience. Sorry Dennis, here there is no reservation found under your name in our records.
assistant
That's ok, thank you.
user
Thank you for reaching us, have a great day.
assistant