Hello.
user
Hello. How may I address you?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
user
Sure, may I know your name please?
assistant
Myself Robert Thomas.
user
Please wait for a while.
assistant
Sure.
user
Unfortunately we did not find any reservation on your given name.
assistant
It's ok, thank you for your help.
user
Thank you for choosing us.
assistant