Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my reservation, can you help me with that?
user
Sure, I am glad to help you.
assistant
Thank you.
user
May I know your good name to proceed further?
assistant
Sure, Kimberly Garcia here.
user
Please be on hold.
assistant
Sure.
user
There is no active reservation found on your name in our database to cancel it.
assistant
No problem, thank you for the information.
user
Thank you for availing us.
assistant