Hello.
user
Hello, how can I render you today?
assistant
Owing to an emergency I had to request for this cancelling reservation. Can you help me out in this with the name of Amy Gonzalez?
user
Sure, I will help you with that.
assistant
Ok.
user
Please wait a while.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, thank you for your information.
user
Thank you for choosing us.
assistant