Hello, I am Sandra Gonzalez.
user
Hello, how may I help you?
assistant
Due to an emergency I want to cancel my recent reservation. Can you please help me with it?
user
Sure, we are happy to help you. Please hold on a moment.
assistant
Ok.
user
Thanks for your time. There was no reservation found on your specified name.
assistant
Not a problem, thank you.
user
Thank you for contacting us.
assistant