Hello.
user
Hello. How may I serve you at this moment?
assistant
Can you please cancel my reservation, due to some health issues?
user
May I know your good name please?
assistant
My name is Matthew Harris.
user
Ok, please wait for few minutes.
assistant
Sure.
user
We found recent reservation on your name in our records. can I cancel it?
assistant
Ok, you can cancel it.
user
Your recent reservation has been cancelled.
assistant
Thank you for cancelling my reservation.
user
Thank you for reaching us.
assistant