Hello.
user
Hello, may I know how best I can help you today?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, I am glad to help you.
assistant
Thank you.
user
Before proceeding to cancel your flight reservation. May I know your name?
assistant
My reservation was done under the name Mark Martinez.
user
Sorry Mark Martinez. We haven't found any previous reservation to cancel in flight database.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thanks for reaching us.
assistant