Hello, I am Eric Lee.
user
Hello, how may I assist you?
assistant
I want to cancel my reservation due to an emergency. Can you cancel my ticket?
user
Sure, hold on for a moment. Let me check.
assistant
Take your time.
user
Sorry Lee, there are no flights reserved on your given name.
assistant
No issues. Thank you for checking.
user
Welcome, thank you for choosing us. Have a great day.
assistant
You are welcome.
user