Hello.
user
Hello, how may I help you?
assistant
I am planning to change an existing reservation, due to health issue. Can you please help me out?
user
Sure, I am here to help you for this. May I know your name please?
assistant
Thank you, I am Anthony Rodriguez.
user
Just a moment, let me check your reservation status in our records.
assistant
Sure, I will wait for your reply.
user
Sorry for inconvenience, no reservation is found under your name.
assistant
That's fine, thank you for your help.
user
Thank you very much for contacting our agency.
assistant