Hi.
user
Hello, how may I be at your service today?
assistant
I need to cancel my reservation for a client meeting, but I have got a sudden call from my friend that one of my friends got to meet with an accident so I fail to cancel my reservation. Can you please help me out?
user
May I know your name please to check the status of your reservation?
assistant
Justin Evans here.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant