Hello.
user
Hello. How may I assist you today?
assistant
I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?
user
Sure, I am gleeful to help you.
assistant
Thank you.
user
Can you please provide your name to check your previous reservation?
assistant
Sure, my name is Sarah Williams.
user
Please wait a moment to check.
assistant
Ok.
user
Sorry to inform you that, there is no reservation with your name in our records.
assistant
Oh! It's ok no problem. Thank you for your service.
user
Thank you for approaching us, have a great day.
assistant