Hello.
user
Hello, how may I help you?
assistant
I want to change my reservation as I fell sick. Could you please help?
user
Sure, can I know your name?
assistant
My name is Kenneth Phillips.
user
Ok, please hold on a moment.
assistant
Sure.
user
Sorry, there is no reservation found on given name.
assistant
No worries, Thank you.
user
Thank you for reaching us.
assistant