Hi.
user
Hello. How can I help you today?
assistant
Can you please help me to cancel my reservation due to my bad health?
user
Sure, I will help you with that. May I know your name please?
assistant
I am Emma Carter.
user
Please wait for a while, let me check your previous reservation status.
assistant
Sure, take your time.
user
Thank you for waiting. There is no active reservation found on your name in our database to cancel it.
assistant
That's ok, no problem. Thank you for checking.
user
Thank you for reaching us, have a great day.
assistant