Hello.
user
Hello, how may I assist you now?
assistant
I would like to change my reservation on the name of Katherine Edwards, so please help me in changing.
user
Sure, I will help you to change your reservation. Please wait for moment.
assistant
Sure.
user
Thank you for waiting, sorry there is no reservation found on given name.
assistant
No problem, thanks for your quick response.
user
Thank you for reaching us, we hope see you again.
assistant