Hi.
user
Hello.
assistant
I am Joshua Perez.
user
How may I assist you Perez?
assistant
I am not ready to travel right now due to health issues, so can you help me cancelling my ticket?
user
Sure, I will help you. Please hold on a moment to check your previous reservation status.
assistant
Ok, I will wait for your response.
user
We regret that, there is no reservation found with your name in our records.
assistant
Oh! It is ok, I think already my sister canceled my reservation. Thank you for your services.
user
Thank you for approaching us, have a great day.
assistant