Hello.
user
Hello. How may I help you?
assistant
I need to change my recent reservation due to postpone of my exams, can you help me in doing that?
user
Please share your name to proceed further?
assistant
I am Jerry Taylor.
user
There is no active reservation found under your name to amend it.
assistant
Ok, no issues. Thank you for the information.
user
Thank you for choosing us.
assistant