Hello.
user
Hello.
assistant
My name is Emily Scott.
user
How may I guide you today?
assistant
I would like to cancel my reservation, could you help me out?
user
Sure, I am here to help you.
assistant
Ok.
user
Sorry Scott, no reservation found on your name in our records.
assistant
 That's ok. Thank you for your time.
user
Thank you for reaching us.
assistant