Hello.
user
Hello, how may I assist you?
assistant
My name is Kevin Williams. I just need your help in cancelling my recent reservation.
user
Sure, I am gleeful to help you. Please wait for a while I will check your details and proceed further.
assistant
Ok.
user
Sorry to say, no reservation found in my database under your name.
assistant
It's ok, thank you for the information.
user
Thank you for choosing us, have a nice day.
assistant