Hello.
user
Hello. Is there any help that you need from my side?
assistant
I am Timothy Robinson. I am planning to change an existing reservation, due to health issue. Can you please change my ticket?
user
Sure, I am glad to help you in ticket modification process. Please give me a moment to check it.
assistant
Sure, I will wait for your reply.
user
Thank you for waiting, there is no reservation found for the user name in our data base to modify your flight ticket booking.
assistant
That's fine. Thank you for your service.
user
You are most welcome and thank you for reaching our agency.
assistant