Hello.
user
Hello.
assistant
As I am not issued with leave during my journey period, so I want to cancel my reservation. Can you please help me with this?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
May I know your name?
assistant
Sure, Pamela Carter here.
user
Sorry, no reservation found on your name to cancel  your reservation.
assistant
Ok, not an issue. Thank you for the information.
user
Thank you for reaching us, have a nice day.
assistant