Hi.
user
Hello, how may I aid you today?
assistant
Actually, I need to cancel my reservation which is recently done due to personal issue, can you please help me out?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, my name is Larry Allen here.
user
Please wait a minute.
assistant
Sure, I will wait.
user
Sorry to inform you that, there is no active reservation found on your name to cancel.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for opting us.
assistant