Hi.
user
Hello. How can I aid you?
assistant
Can you please change my recent reservation? As my planned trip has been postponed.
user
Sure, may I know the name to check for the status?
assistant
Sure, my name is Kimberly Miller.
user
Sorry, there is no active reservation has been found under your name in our database to amend it.
assistant
Oh! That's ok, thank you for giving the information anyways.
user
Thank you for reaching us.
assistant