Hello.
user
Hello, how may I address you?
assistant
I am David Turner and I want to cancel my recent reservation due to my workshop got postponed.
user
Ok, please wait a moment.
assistant
Ok.
user
Thanks for waiting, there is a reservation with your name. Shall I proceed to cancellation?
assistant
Yes you can proceed for cancellation.
user
Your ticket has been cancelled.
assistant
Thanks for your service.
user
Thanks for reaching us.
assistant