Hi.
user
Hello, how may I assist you?
assistant
I wan to cancel my reservation due to my health issue, so can you please help me with cancellation?
user
Sure, may I know your good name?
assistant
My name is Elizabeth Lee.
user
Please wait for moment, while I check for the reservation.
assistant
Ok.
user
Thank for waiting, sorry there is no reservation found on your name.
assistant
No problem, thank you.
user