Hi.
user
Hello, how may I aid you for the day?
assistant
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
Sure, may I know your name for the ticket cancellation?
assistant
Eric Lewis here.
user
Wait a while, kindly.
assistant
Sure.
user
Thank you for waiting, there is no reservation found for the user name in our data base to cancel your previous booking.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for availing us.
assistant