Hello.
user
Hello. How can I aid you today?
assistant
Can you please help me to cancel my reservation due to heavy rains at my destination place?
user
Sure, I am gleeful to help you with that.
assistant
Sure, I am Karen Harris.
user
May I know your name for checking your previous reservation status? Ok, please wait for a while.
assistant
Sure.
user
I have found your previous reservation on your name and cancelled it successfully.
assistant
Thank you.
user
Most welcome, thank you for reaching us. Have a great day.
assistant