Hello.
user
Hello, how may I assist you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
May I know your good name to check the reservation status?
assistant
My reservation was done under the name Patrick Garcia.
user
Please wait.
assistant
Sure, take your time.
user
Sorry, there was no reservation found on your given name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for choosing us.
assistant