Hello.
user
Hello. How may I guide you now?
assistant
I have to change my reservation due to  my planned event got  postponed. So  please help me with that.
user
Sure, I am glad to help you. May I know your name to check your reservation status?
assistant
Thank you. Please check the reservation with my name Emma Evans.
user
Ok, please wait for a moment.
assistant
Sure, take your time.
user
Sorry, we have not found any active reservation on your name in our records.
assistant
Oh! It  may not be booked  properly due to server issues while  booking. Anyway, thank you for  your time.
user
Thank you for choosing us.
assistant
Most welcome.
user