Hello.
user
Hello, how can I assist you?
assistant
Can you help me in changing my existing reservation?
user
Sure, I can help you with that. May I know your good name please?
assistant
My name is Karen Lopez.
user
Ok, please wait for a while.
assistant
Sure, I will wait for your information.
user
Karen Lopez, there is no active reservation found under your name to do changes in that.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for choosing us.
assistant