Hello.
user
Hello, do you need any assistance from us?
assistant
I need to change my reservation due to my planned event got postponed so please help me with that.
user
Sure, I will definitely help you. Could you please tell us on which name you reserved your previous ticket?
assistant
Sure, please check the reservation with my name Betty Lewis.
user
Ok Lewis, please hold on for a moment. Lewis, I haven't found your reservation in our portal to change further.
assistant
Oh! May be booking has not done properly. Anyway, thank you for your time.
user
My pleasure, thank you for opting us.
assistant