Hi.
user
Hello. Can you please tell me how can I assist you?
assistant
Actually, I want to change my existing reservation because of heavy rainfall, can you please help me in this intent?
user
Ok, I can help you out.Mean while can you please tell me your name?
assistant
Sure, my name is Gary Lee.
user
Sorry Gary, no reservation found on your name.
assistant
Ok, no problem.
user
Thank you for reaching us.
assistant
Most welcome.
user