Hi.
user
Hello, how may I assist you at this moment?
assistant
Can you please help me in changing my existing reservation?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name?
assistant
Edward Clark here.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name in the airline database.
assistant
No issues, thank you.
user
Thank you for choosing us.
assistant