Hello.
user
Hello, How exactly I can serve you the best today?
assistant
 Owing to an emergency, I want to cancel my reservation. Can you please help me with that?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Helen Thomas here.
user
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Thank you.
user
Thank you for opting us.
assistant