Hi.
user
Hello, how may I support you?
assistant
I need to cancel my reservation as my football match got cancelled. Can you help with the cancellation?
user
Sure, please wait a moment I'll check your details and revert you.
assistant
Ok.
user
May I know your name to proceed further?
assistant
Anthony Green is my name.
user
Ok, found a reservation on your name. Shall I proceed with your cancellation?
assistant
Yes, proceed for the cancellation.
user
Ok Green, your ticket has been cancelled successfully.
assistant
Ok, thank you for your service.
user
Thanks for availing us, have a pleasant day.
assistant