Hi.
user
Hello, how can I help you?
assistant
Owing to an emergency condition, I would like to cancel my recently done reservation, can you please help me in this intent?
user
Sure. Can you please tell me your name?
assistant
Sure, my name is Virginia Davis.
user
Sorry, there is no reservation with your name to cancel further.
assistant
That's fine. Thank you for your information.
user
Thank you for reaching us, have a great day.
assistant