Hello.
user
Hello, how may I aid you at this moment?
assistant
I have booked a ticket recently on my name Melissa Gonzalez and due to health issues I have to cancel my ticket, can you help me?
user
Sure, I will help you about that.
assistant
Thank you.
user
Sorry Melissa, there is no existing reservations under your name to cancel.
assistant
Ok, that's fine. I think it might be cancelled by some one in my family, thank you for your information.
user
My pleasure, thank you for reaching out here.
assistant
Welcome.
user