Hello.
user
Hello. How may I aid you?
assistant
I am Gregory Martinez, want to alter my recent reservation due to some changes in my plan. Please help me out with that.
user
Sure, I am here to help you out.
assistant
Thanks.
user
Gregory Martinez, we haven't found any reservation under your name in our database.
assistant
It's ok, not an issue. Thank you for your help.
user
Thank you for reaching us.
assistant