Hello.
user
Hello. How can I help you?
assistant
I want to cancel my recent reservation because of some personal work. Can you please help me out?
user
Ok, please help me with your name so that I can the status of your reservation.
assistant
Sure, my name is William Thompson.
user
William, I couldn't find any reservation with your name.
assistant
Ok, no problem. Thank you.
user
Thank you for contacting us.
assistant