Hello\.
user
Hello. How can I aid you?
assistant
I am Ashley Jackson. I need to change my reservation due to my planned event got postponed. So please help me with that.
user
Sure, I am glad to help you in amending your reservation.
assistant
Thank you.
user
Please allow me a moment to check for your previous reservation status.
assistant
I will wait for your response.
user
Thank you for waiting. Sorry to say there is no active reservation have been found under your name in our database to amend it.
assistant
It's ok. Oh! It may not be booked properly due to some technical issues.
user
Thank you for reaching us.
assistant
Anyway, thank you for your time.
user