Hi.
user
Hello.
assistant
I am Virginia Roberts.
user
How can I help you today?
assistant
I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow.
user
Sure, I am here to help you, please wait for a while. Sorry Virginia Roberts, no reservation done on your name.
assistant
It's Ok, thanks for your response.
user
Thank you for approaching us.
assistant