Hello.
user
Hello, how can I help you today?
assistant
I would like to change my reservation as I am leaving for hometown, can you please help me out?
user
 Sure, I am here to help you with that. May I know your name please?
assistant
Deborah Martinez here.
user
Ok, Please stay online, I will check the previous list and revert to you.
assistant
Sure.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
Ok no problem, thank you for your services.
user
Thanks for reaching us.
assistant