Hi.
user
Hello.
assistant
I am Paul Mitchell.
user
How may I assist you today?
assistant
Would it be possible to cancel my reservation, which I have done with my name?
user
Sure, please wait a moment, let me check with your details.
assistant
  Ok.
user
Sorry, there are no active reservations on your given name to cancel.
assistant
 That's ok, thank you for the information.
user
Thank you for reaching our service.
assistant