Hello.
user
Hello. How can I aid you?
assistant
I would like to change my existing reservation, due to sudden demise of my grand father. Can you please help me?
user
Sure, could you please provide your name to check your previous reservation status?
assistant
My name is Mary Allen.
user
Please wait for some time, I will check with your existing reservation status.
assistant
Sure, take your own time.
user
Thank you for waiting. Sorry to inform you Mary Allen, there is no reservation found with your name in our records to amend it.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us with a query.
assistant