Hello.
user
Hello, How can I amend you today?
assistant
Can you please assist me in cancelling my reservation, as the  basket ball match that I have to participate got postponed due to heavy rains?
user
Sure, we are here to help you.
assistant
Thank you.
user
Kindly, share your name to proceed for cancellation.
assistant
My name is Jonathan Moore.
user
Thanks for waiting. There is no reservation found on your name Jonathan Moore to proceed for cancellation.
assistant
It's ok. Thank you.
user
Thank you for reaching us, have a nice day.
assistant