Hi.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation due to an emergency, can you please help me?
user
Sure, may I know your name please?
assistant
Sure, my name is Sandra Phillips.
user
Ok, please wait.
assistant
Sure, I will wait.
user
Sorry to inform you that there is no active reservation found with your name in our records.
assistant
Ok, not an issue.Thank you for your information.
user
Most welcome.
assistant