Hello. I am Joshua Nelson.
user
Hello, how can I guide you for today?
assistant
Owning to an emergency I want to cancel my recent reservation. Can you please help me with the cancellation?
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, no problem. Thank you for checking.
user
Thank you for contacting us, have a nice day.
assistant