Hello, I am Jason Martinez.
user
Hello Jason, how can I address you today?
assistant
Due to sudden death of my grandmother I need to cancel my recent reservation can you please help me out in cancelling my reservation.
user
Sorry to hear that, I can help you in cancellation. Please wait a moment, I will check the status and update you.
assistant
Sure.
user
Ok, we found your reservation. Shall I proceed to cancel?
assistant
Please proceed to cancel.
user
Ok, your reservation has been cancelled successfully.
assistant
Thank you for your support.
user
Thanks for reaching us, have a good day.
assistant