Hello.
user
Hello, how may I help you today?
assistant
I am Nancy Jackson. I need to alter my reservation. My planned trip to meet my friends got postponed, so I want to change my existing reservation. Could you help me in changing?
user
Sure, I am happy to help you. Please wait for a while, I will check and get back to you.
assistant
Ok, no issues.
user
Sorry, there is no reservation found on your given name.
assistant
Ok, no worries at all.
user
Thanks for choosing us.
assistant
Thanks for your service.
user