Hello.
user
Hello. How can I assist you today?
assistant
Can you please cancel my reservation, due to sudden demise of my Grandmother?
user
Sure, please mention your name for checking the reservation status.
assistant
My name is Jack Hall.
user
Please give me a moment.
assistant
Sure.
user
There is no reservation found under your name.
assistant
Ok, no issue. Thank you.
user
Welcome, have a great day.
assistant