Hello.
user
Hello, how can I support you today?
assistant
My name is Gary Lee, I want to cancel my reservation as my plan to meet my friend is cancelled. Can you cancel my reservation?
user
Sure, I will help you. Please wait for a while.
assistant
Sure.
user
Thanks for being patient, there is no active reservation found on your name to cancel.
assistant
Thank you for the information.
user
Thank you for approaching us.
assistant