Hello, my name is Cynthia Baker.
user
Hello, how can I assist you today?
assistant
I want to cancel my reservation due to an emergency work.
user
Sure, please wait for a moment.
assistant
Ok.
user
We found a reservation on your good name. Shall I proceed to cancellation?
assistant
Yes, please.
user
Your reservation has been successfully cancelled.
assistant
Thank you.
user
Thank you for opting us.
assistant