Hello.
user
Hello, what can I do for you today?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please change my reservation?
user
Sure, I am here to help you in changing your reservation. Please provide your name to find your reservation?
assistant
Sure, please check the reservation on the name of Raymond King.
user
Ok, we did not find any reservation on your name to change.
assistant
Ok, Thank you for providing information.
user
Thanks for consulting us, have a nice day.
assistant