Hi.
user
Hello.
assistant
I am Ruth Hall.
user
Ruth Hall, how can I aid you today?
assistant
I want to change my existing reservation due to board exams. Can you help me in this?
user
Sure, I am here to help you. Hold on for a moment. Let me check.
assistant
Ok.
user
Sorry Ruth Hall, there are no flights reserved on your given name formerly.
assistant
That's ok, thank you.
user
Welcome, thank you for choosing us. Have a great day.
assistant