Hi.
user
Hello, how may I aid you?
assistant
I am Richard Gonzalez. I want to change an existing reservation due to sudden change in my trip. Can you help me?
user
Sure, we are here to assist you. Please wait for a moment, I will check with the reservation on your name.
assistant
Ok.
user
Thank you for your patience, There was no reservation found on your name.
assistant
No issue. Thank you for the information.
user
Thank you for contacting us.
assistant