Hello.
user
Hello, how can I aid you?
assistant
I need you to help me by making few changes in my recent reservation.
user
I am glad to help you. May I know your name to check with the status?
assistant
My name is Michelle Green.
user
Please wait a moment.
assistant
Sure, I will wait.
user
Thank you for waiting, regret to inform that there is no active reservation found under your name to amend.
assistant
That's ok. Thank you.
user
Thank you for reaching us.
assistant