Hi.
user
Hello, how may I support you today?
assistant
I am Paul Williams. I want to cancel my flight reservation as I am sick, please help me.
user
Sure, we are happy to help you. Please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
No problem. Anyway, thank you.
user
Thank you for availing us.
assistant