Hi.
user
Hello, how may I amend you now?
assistant
I am Shirley Evans. I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you help me out?
user
I will help you out. Thanks for waiting.
assistant
Thank you.
user
We did not get any reservation on your name to cancel.
assistant
No issue, thank you for the information.
user
Thank you for availing us.
assistant