Hi.
user
Hello, how can I help you now?
assistant
I need to amend my exiting reservation due to an emergency, can you please help me?
user
Ok,  may I know your name to check with reservation status please?
assistant
Sure, my name is Rachel Carter here.
user
Ok, please be on hold for a while.
assistant
Sure, I will wait.
user
I am very apologetic to inform you this but there is no reservation available by your name.
assistant
Ok, not an issue.
user
Thank you for choosing our services.
assistant
Thank you for your information.
user
Have a nice day.
assistant