Hello.
user
Hello. How can I aid you today?
assistant
I need to change my existing reservation due to my conference has been postponed. Can you please assist me to change it?
user
Sure, I am here to help you. May I know on whose name the ticket has been booked formerly?
assistant
Thank you, Please check my reservation on the name of Pamela Hall.
user
Sorry Pamela Hall, there are no flights reserved on your given name formerly.
assistant
That's Ok, thanks for your assistance.
user
Welcome, thank you for choosing us. Have a great day.
assistant