Hello.
user
Hello, how may I render you?
assistant
  I would like to cancel my recent reservation, my baseball tournament has been rescheduled to future dates. Can you please help me?
user
Sure, may I know your good name?
assistant
I am Scott Adams.
user
Please hold on.
assistant
Ok.
user
No reservation found on your name.
assistant
Thank you for your help.
user
Thank you for reaching us, have a nice day.
assistant