Hello.
user
Hello, how can I aid you?
assistant
I made a reservation for round trip and got a connecting flight but now I want change a reservation with a direct flight. Can you aid me to change it?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name to proceed further?
assistant
Sure, Deborah White here from Houston.
user
Please be on hold.
assistant
Sure.
user
Thanks for your time, there is no reservation found on your name.
assistant
Ok, not an issue. Thank you.
user
Thank you for choosing us.
assistant