Hi.
user
Hello, how may I guide you at this moment?
assistant
I need to cancel my ticket due to my health issue, can you help me with that?
user
Sure, I can cancel your reservation right now. Before that I need to know your good name please?
assistant
I am Timothy Davis.
user
Please stay online, I will check the previous list and revert to you.
assistant
Ok.
user
We are sorry to inform that, there is no active reservation found on your name.
assistant
That's ok. Thank you.
user
Thanks for reaching us, wish you a great day.
assistant