Hello.
user
Hello, how may I aid you?
assistant
My name is Emma Thompson. I just need your help in changing my existing reservation details.
user
Sure, I am here to help you out. Please allow me a moment.
assistant
Ok.
user
Sorry Emma, there is no active reservation on your name in our data base.
assistant
That's ok, thank you for the information.
user
Thank you for reaching us.
assistant