Hello.
user
Hello, how can I best help you now?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please change my reservation which was made on the name of Barbara Walker?
user
Sure, I can help you in that. Please stay online, I will check the previous list and revert to you.
assistant
Sure.
user
We are sorry to inform you that, there is no active reservation found on your name.
assistant
Ok, Thank you for your service.
user
Thanks for connecting with us, have a nice day.
assistant