Hello.
user
Hello. By what way can I assist you now?
assistant
 I have an earlier reservation to sign a new contract with my client, due to some problems it got postponed.
user
Ok.
assistant
Can you do the changes in my reservation?
user
Sure, I will do. To check your previous reservation, may I know your name?
assistant
Scott Campbell here.
user
Sorry, there was no reservation on your name.
assistant
No problem, Thank you.
user
Thank you for availing us.
assistant