Hello.
user
Hello. How can I guide you?
assistant
I want to cancel my ticket due to dense fog in my place.
user
Sure, We are here to help you. May I know your name to trace your details?
assistant
Gregory Moore here.
user
Give me a minute.
assistant
Sure.
user
 Thanks for being waiting, We couldn't find a reservation on your name to cancel.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant