Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my recent reservation due to heavy rainfall at my source point, can you help me out?
user
Sure, can I have your name please?
assistant
I am Kathleen Robinson.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
Ok, no issues. Thank you for your response.
user
Thank you for opting us.
assistant