Hello.
user
Hello, how may I support you today?
assistant
Due to an emergency, I want to change my existing reservation. Can you do for me?
user
Sure, we will help you to change your existing reservation. Please wait for a while. To proceed further, may I know your name?
assistant
Samuel Hall here. Sure.
user
There was no reservation found on the name of Samuel Hall.
assistant
No issue. Thank you.
user
Thank you for reaching us.
assistant