Hello.
user
Hello. How may I guide you?
assistant
I want to change my reservation due to some personal work at home, so please help me in changing.
user
Sure, I can help you and may I know your name for checking purpose?
assistant
Sure, my name is Emily Rodriguez.
user
Please allow me a moment.
assistant
Sure.
user
Thank you for waiting, I have checked in reservation list to change your ticket but could not find any reservation with your name.
assistant
Not an issue, thank you.
user
You are most welcome and thank you for reaching us.
assistant