Hi.
user
Hello, how can I assist you?
assistant
Earlier I made a reservation for my trip through an agent but, agent booked on wrong date. So, I request you to please change it to my actual date.
user
Sure, we are here to help you. May I know your name to proceed further?
assistant
I am Samantha Allen.
user
Ok, please wait for a moment.
assistant
Ok.
user
Thank you for being patient, we did not find any reservation on your given name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant