Hello.
user
Hello, how may I assist you?
assistant
Shirley Rodriguez here. I want to change my existing reservation due to exams got postponed. can you please help me with this?
user
Sure, I am glad to assist you. Let me check your reservation status in our database.
assistant
Sure.
user
Sorry to inform you that there is no reservation under your name in our database.
assistant
Ok, no issues. Thanks for checking.
user
You are welcome and thank you for approaching us.
assistant