Hello.
user
Hello. How may I help you?
assistant
I am Edward Jones. My trip got cancelled suddenly, so can you please help me in cancelling my ticket?
user
Sure, I will help you out.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure, I will wait for your reply.
user
Sorry, there are no reservations found.
assistant
It's ok, I think the ticket might not booked properly.
user
Thank you for choosing us.
assistant
Thank you for checking.
user