Hello, I'm Larry Hernandez.
user
Hello, welcome to flight booking agency.
assistant
Thank you.
user
How can I guide you for today?
assistant
Due to the sudden death of my grand father, I would like to change my existing reservation.
user
Please give me a minute, I will check it out whether your reservation is existed or not.
assistant
Ok sure, take your time.
user
Sorry, there is no reservation found under your name.
assistant
That's ok, may be my friend has changed it before.
user
Ok, thank you for approaching us.
assistant
Thank you.
user