Hi.
user
Hello, how can I render you today?
assistant
I want to change my existing reservation in the name of Kenneth Hernandez. Can you help me in this?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait a while.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant