Hello, I am Susan Moore.
user
Hello, Susan Moore, how may I help you?
assistant
Due to an emergency meeting I want to change my existing reservation. Can you please help me out?
user
Sure, we are glad to help you. Please wait for a while.
assistant
Sure.
user
Thank you for waiting. Sorry, we did not find any existing reservation based on your good name.
assistant
Thanks for the information.
user
Thanks for choosing us, have a great day.
assistant