Hello, I am Karen Hernandez.
user
Hello, how may I assist you?
assistant
As I am a generalist, my press conference has been postponed so, I want to change my existing reservation.
user
Sure, we are here to help you.
assistant
Can you help me with that?
user
No reservation found with your name.
assistant
Ok, no problem.
user
Thank you for choosing us, we hope we are hear you back again.
assistant
Thanks for your valuable information.
user