Hello.
user
Hello. How may I help you?
assistant
Can you please help me in cancelling my reservation?
user
Ok, may I know your name to check your reservation status?
assistant
I am Paul Brown.
user
Thanks for your response, wait for a while.
assistant
Ok.
user
Thanks for your time, there is no reservation found under your name to cancel it.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant