Hello.
user
Hello, how may I assist you?
assistant
Owing to an emergency I had to request for this change reservation, Can you please help me in that?
user
Sure, may I know your good name please?
assistant
My name is Nicholas Lee.
user
Please wait for a moment.
assistant
Sure, take your time.
user
Sorry, there is no reservation found on your name in our database to change.
assistant
Ok, thanks for the information.
user
Thank you for reaching us.
assistant