Hello.
user
Hello. How can I help you?
assistant
Myself Betty Adams. Actually my final examination is postponed, so I need to change my existing reservation. Can you please help me?
user
Yes, I can help you. Sorry to inform you that there is no reservation found on your name.
assistant
No problem. Thank you for your information.
user
Thank you for contacting us.
assistant
You are welcome.
user