Hi.
user
Hello, how may I oblige you today?
assistant
 I have to cancel my flight ticket that I unable to travel to meet my sister that she came to meet me, can you help me in that one?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your good name?
assistant
Sure, my name is Alexander White.
user
Ok, please wait for a while.
assistant
Sure, I will wait.
user
Thanks for waiting, no active reservation was found on your name in the database.
assistant
Ok, no problem. Thank you for your service.
user
Thank you for reaching us.
assistant