Hello.
user
Hello. How can I aid you?
assistant
I am Richard Green.
user
Nice to meet you Green.
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I will help you with that.
assistant
Sure.
user
 Richard Green, we couldn't find any recent reservation under your name in our database.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant