Hello.
user
Hello, how can I be your helping hand today?
assistant
Can you aid me to cancel my reservation due to emergency?
user
Sure, I can cancel your reservation right now. Before that I need to know your good name please?
assistant
Donna Adams here.
user
Please stay online, I will check the previous list and revert to you.
assistant
Ok.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
Thank you for the help.
user
Thanks for approaching us, wish you a great day.
assistant