Hello.
user
Hello. How may I assist you today?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I will help you to cancel your reservation.
assistant
Thank you.
user
On which name your ticket has been booked previously?
assistant
My previous ticket is booked on the name Susan Hill.
user
Sorry, no reservation found on your name in our database.
assistant
That's ok, thank you for checking.
user
Welcome, have a nice day.
assistant