Hi.
user
Hello. How may I support you today?
assistant
Can you please cancel my reservation due to heavy rainfall at my destination place?
user
Sure, I'll try to help you in cancellation.
assistant
Thank you.
user
Can I have your name please?
assistant
Lisa Adams here.
user
Ok, please wait a minute I will get back to you with the present status.
assistant
Sure, take your time.
user
Thank you for waiting, I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
That's ok thank you for checking.
user
Thank you for approaching us.
assistant