Hi,.
user
Hello, may I know your good name please?
assistant
 I want to cancel my reservation, As my friends have already done my reservation with some other airlines. Could you please help me out?
user
Sure, I will help you with the cancellation.
assistant
Please cancel my ticket which is reserved on the name of Timothy Campbell.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.
assistant
Ok, not an issue. Thanks for being my helping hand.
user
Thank you, For making an inquiry with us regarding cancel reservation.
assistant