Hello, I am Benjamin Wright.
user
Hello, how may I help you for the day?
assistant
I already had a reservation for my holiday trip but, suddenly I need to attend a client meeting at head quarters. So I need to change my reservation. Can you please help me in changing?
user
Sure, please wait for a while.
assistant
Ok.
user
Sorry, there is no reservation found on your name to change.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant