Hello, I am Ruth Robinson.
user
Hello, how may I oblige you for the day?
assistant
 I need to cancel my recent reservation due to my scheduled examination dates has been postponed. Can you please help me out?
user
OK, please wait for a while, I will check the reservation status on your name and get back to you.
assistant
Ok.
user
Sorry we couldn't find any reservation on your name.
assistant
Ok, no issue. Thank you.
user
Thank you for contacting us.
assistant