Hello.
user
Hello, how may I be your helping hand today?
assistant
Owing to an emergency, I want to cancel my reservation. Could you help me in the cancellation?
user
Sure, I am here to help you. Can you please share your name?
assistant
I am William Gonzalez.
user
Please wait for a while.
assistant
Sure.
user
Thanks for being patient, there is no active reservation found on your name.
assistant
Not an issue. Thank you.
user
Thank you for approaching us.
assistant