Hello.
user
Hello. What type of assistance that you are expecting from our travel agency?
assistant
Actually I have planned for the trip to New York for a get together party but one of my friend is not ready to attend the party because she have to attend for her final examination. So, we decided to cancel the trip for now. Now I want to cancel my recent ticket. Can you please assist me in cancelling the ticket?
user
Sure, we can provide you such type of service but you will be refunded with half of the money which you have paid at the time of booking. If you are ok with this I will go ahead and check your active reservation.
assistant
Yes, I am ok with this. Please go ahead and check whether my ticket is active or not.
user
Ok, could you please provide me your name on which you have done your previous reservation?
assistant
Sure, I have booked my ticket with the name Andrew Carter. So, please check with that.
user
Sorry for the trouble, there is no reservation found on your name in our database. May be your ticket might not booked properly.
assistant
Oh! It is sad to hear from our end. I think my friend had already cancelled.
user
Thank you for consulting us. Hope you have a nice day.
assistant
Anyways thanks a lot for spending your time for checking my ticket status.
user
Not a problem, it's my responsibility. Hope you visit us again.
assistant