Hello.
user
Hello. How can I help you today?
assistant
My name is Charles Hall. Due to an emergency, my trip is cancelled. Could you help me in cancelling the reservation?
user
Sure, I can help you with that. Please allow me a moment to check the details for you.
assistant
Ok.
user
Your patience is greatly appreciated. Charles, I have checked and see that there is no reservation found under your name.
assistant
That's ok. Thank you for your time.
user
You are welcome. Thank you for contacting us.
assistant