Hi.
user
Hello, how can I aid you today?
assistant
I made a reservation earlier to visit Seattle in direct flight but now I want to travel in connecting flight. can you help me in changing my reservation?
user
Sure, I am here to help you. May I know your name?
assistant
I am Emma Thomas.
user
There is no reservation found under your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for opting us.
assistant