Hello.
user
Hello. What type of assistance do you need from our agency?
assistant
I need an immediate help in my flight ticket cancellation that the event got cancelled due to whether effect, can you please help me?
user
Sure, I am happy to help you with the ticket cancellation.
assistant
Thank you for accepting my request.
user
May I know your name to check your ticket status please?
assistant
Sure, you can check with Janet Campbell name.
user
Ok, please be on hold for a minute.
assistant
Yes, take your time.
user
Sorry to inform you that, I have not found any active reservation with your name in our database to cancel the ticket.
assistant
Ok, I think was cancelled while I was booking. Thank you for providing some clarity about my flight ticket.
user
You are most welcome. Thank you for choosing us.
assistant
Welcome.
user