Hello,.
user
 Hello, what kind of help get from me?
assistant
Due to heavy rains cricket match was postponed, so I need to cancel my recent reservation. Can you help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
I am Richard Martin.
user
Please wait for a while.
assistant
Sure.
user
Thanks for waiting. We found a reservation on your name and it has been cancelled.
assistant
Ok, thanks for your help.
user
Thank you for choosing us.
assistant