Hello. I am Karen Lewis.
user
Hello, how may I aid you today?
assistant
I need to change my existing reservation, as my scheduled FIFA match got postponed. Please help me in changing?
user
Sure, we are here to help you. Please wait couple of minutes.
assistant
Ok.
user
Thank you for holding on, unfortunately no reservation found on your name.
assistant
Ok, no issues. Thank you for your help.
user
Thank you for reaching us.
assistant