Hello.
user
Hello, how may I be at your service today?
assistant
I want to change my existing reservation, can you please help me with this?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name to check your reservation status?
assistant
I am Laura Evans.
user
Ok, please be on hold.
assistant
Sure.
user
Sorry to inform you that, we could not find any reservation with your name in our portal.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for choosing us.
assistant