Hi.
user
Hello, how can I help you?
assistant
My family tour trip got postponed, will you help me to change my existing reservation?
user
Sure, may I know your good name?
assistant
My good name is Carol harris.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant