Hello.
user
Hello. How may I help you?
assistant
I am Shirley Anderson. I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Sure, I am glad to help you. Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry Shirley, no reservation is available by your name.
assistant
That's fine. Thank you for your service.
user
Thank you for approaching us.
assistant