Hello.
user
Hello, how can I help you today?
assistant
 I am Jack King want to cancel my reservation owing an emergency. Can you please help me in cancelling?
user
Sure, please wait for a while.
assistant
Ok.
user
Thanks for waiting, we found a reservation with your name. Would you like me to cancel?
assistant
Yes, please cancel my reservation.
user
Ok, your ticket has been processed.
assistant
Thank you for your help.
user
Thank you for opting us.
assistant