Hello, I am Brian Jackson.
user
Hello, how may I help you?
assistant
Owing to an emergency, I need to cancel my recent reservation. Could you please help me in cancelling?
user
Sure, I am here to help you.
assistant
Ok.
user
Please wait for a while.
assistant
Sure.
user
Sorry, no reservation found on your given name.
assistant
Ok, no issues. Thank you for your help.
user
Thank you for choosing us.
assistant