Hello.
user
Hello. What can I do for you today?
assistant
I need to change my existing reservation due to my ill health. Can you please change my reservation?
user
Ok, may I know your name to proceed further?
assistant
Jonathan Robinson is my name.
user
Sorry, we did not find any reservation on your name to change. Thanks for availing our service.
assistant
Ok, no issues, thanks for your service.
user