Hello.
user
Hello, how could I aid you today?
assistant
I am Margaret Thomas want to cancel my reservation owing an emergency. Can you please help me in cancelling?
user
Please wait a moment, let me check and revert to you.
assistant
Ok.
user
We are sorry to inform, we did not found any reservation on your given name.
assistant
Thank you for your response.
user
Thank you for reaching us.
assistant