Hello.
user
Hello, how may I address you?
assistant
I am William Baker. Can you please help me to cancel my active reservation?
user
Sure, I am gleeful to assist you. Please wait a while.
assistant
Ok.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
Ok, no problem. Thank you.
user
Thank you for choosing us.
assistant