Hello.
user
Hello, how may I aid you?
assistant
I need you to cancel my recent booking. Please help me.
user
Sure, may I know your name?
assistant
My name is Frank Williams.
user
Please wait for a while.
assistant
Sure, take your time.
user
Sorry Frank Williams, no reservation is available by your name.
assistant
That's ok. Thanks for your time.
user
Thank you for reaching us.
assistant