Hi.
user
Hello. How may I help you?
assistant
Can you please help me to cancel my recent reservation as my plan to meet my grand parents got postponed due to my health issues?
user
May I know your name?
assistant
I made a reservation by this name Edward Gonzalez.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, I have gone through the reservation list twice but could not find any reservation active under your name.
assistant
Ok, not an issue. Thank you for your information.
user
Welcome Edward Gonzalez.
assistant