Hi.
user
Hello. How can I assist you today?
assistant
I am Jessica Wilson. Can you help me in changing my reservation, as my exam is postponed?
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Ok.
user
Jessica Wilson, there is no reservation found under your name.
assistant
That's ok, thank you.
user
You are welcome. Thank you for contacting us.
assistant