Hello.
user
Hello, how may I help you?
assistant
Can you please help me to cancel my reservation?
user
Sure, may I know your name?
assistant
My name is Thomas Anderson.
user
Please wait for a moment to check.
assistant
Sure.
user
I have found your reservation under your name, I have cancelled it.
assistant
Thank you for helping me.
user
Thank you for choosing us.
assistant