Hi.
user
Hello, How can I help you?
assistant
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
user
Sure, I am here to help you. May I know your name?
assistant
Shirley Thomas.
user
Please wait a minute.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you.
assistant