Hi. I am Anna Wright.
user
Hello. How may I oblige you today?
assistant
 I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
user
Sure, I am here to help you.
assistant
Ok.
user
Sorry, there are no reservation found on your name.
assistant
That's ok, thank you for your help.
user
Thank you for reaching us.
assistant