Hello,.
user
Hello. How may I serve you for the day?
assistant
I am Susan Harris. Can you please cancel my reservation, due to an emergency?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait for a while. I will check your status and revert you.
assistant
Sure.
user
Thanks for waiting, we did not find any active reservation on your name in our data.
assistant
Ok, no issue. Thank you.
user
Thank you for choosing us.
assistant