Hello.
user
Hello, how can I assist you today?
assistant
Owing to an emergency, I want to change an existing reservation, so please help me in changing the reservation.
user
Ok, please can I know your name to proceed to the reservation portal page?
assistant
Myself Andrew Lee.
user
Ok, please wait a moment.
assistant
Ok.
user
Ok, thank you for waiting. The flight reservation is found, can I know your new codes of your airport?
assistant
My airport codes are JFK to OAK.
user
Ok, please can I know your new dates of your journey?
assistant
I want to fly on July 04 and return on July 06.
user
Ok, please can I know your specifications?
assistant
I would like to prefer economy class.
user
Ok, please let me know if you need anything else.
assistant
I need a single connection.
user
There is a direct flight available for the airfare 200 and the flight number is 1009. Can I book a ticket for a economy class flight?
assistant
You can proceed to booking.
user
Ok, thank you for connecting with our agency. Your flight ticket is been reserved and the airlines is Southwest.
assistant
Thank you for reaching us.
user