Hello.
user
Hello, how may I assist you?
assistant
James White this side, I have some other priority in the date which I planned for outing, can you help me to cancel my ticket?
user
Ok, hold on for a moment please. I found a ticket on your name, shall I proceed to cancel?
assistant
Thank you, please cancel.
user
Your ticket has been cancelled.
assistant
Thank you for helping me.
user
Thank you for choosing us, have a good day.
assistant
You are welcome.
user