Hello.
user
Hello.
assistant
I am Rachel Brown here.
user
 How can I assist you?
assistant
I need to cancel my reservation, as my planned trip with my friends got cancelled. can you please help me out?
user
Ok, please wait I will revert you in a moment.
assistant
Thank you for considering my request.
user
 Thanks for waiting, sorry to inform you that no reservation was found on your name in our data base.
assistant
Not a big problem, anyway thank you for the information.
user
 Thank you for availing us.
assistant
Thank you for your help in searching.
user