Hello.
user
Hello, how may I abet you today?
assistant
Owing to an emergency I had to request for this cancel reservation. Can you please cancel my reservation?
user
Sure, we will help you. Could you please provide your name to check your previous reservation status?
assistant
Sure, I am Frank Roberts.
user
 Please wait for some time, I will check with your reservation status and revert to you.
assistant
Sure, I will wait.
user
Sorry to inform you Anthony, there is no reservation found with your name in our records.
assistant
Ok, Thank you for your service.
user
Thank you for reaching us.
assistant