Hi.
user
Hello.
assistant
I am Robert Hernandez.
user
 How can I aid you?
assistant
Due to bad weather conditions, I need to cancel my reservation. Can you please help me with that?
user
 Ok, please wait.
assistant
Sure.
user
 Sorry, no reservation was found on your name.
assistant
It's ok, thank you.
user
 Thank you for availing us.
assistant