Hello,.
user
Hello, how can I aid you today?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, may I know your name please?
assistant
I am Pamela Lopez.
user
Ok, please wait for a moment, I will check and get back to you.
assistant
Sure.
user
Sorry, there was no reservation found with your name to cancel.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for opting us.
assistant