Hello.
user
Hello, how may I assist you?
assistant
I would like to change my reservation as I am leaving to my hometown, can you please help me out?
user
Sure, I am glad to help you with one. May I know your name for checking purpose?
assistant
Susan Wright here.
user
Please allow me a moment.
assistant
Sure.
user
 Thank you for waiting, I have checked in reservation list to change your ticket but could not find any reservation with your name.
assistant
Ok no problem, thank you for your services.
user
You are most welcome and thank you for approaching us.
assistant