Hello.
user
Hello, how may I serve you?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, may I know your name to check the reservation status?
assistant
My name is Sandra Miller.
user
Sandra we found your reservation and it has been cancelled successfully.
assistant
Thanks for your kind service.
user
Thank you for choosing us.
assistant