Hello. I am Jacob Thomas.
user
Hello, how may I help you at this moment?
assistant
I want to cancel my reservation, can you help me out please?
user
Sure. I will help you. Please hold on for a while.
assistant
Sure.
user
Sorry, there is no ticket showing on your name.
assistant
That's ok, no problem. Thank you for your help.
user
Welcome. Thank you for reaching us. Have a nice day.
assistant