Hi.
user
Hello. How may I help you today?
assistant
Can you help me to cancel my reservation?
user
Sure, may I know your name to check with the previous reservation.
assistant
Sure, my name is Justin Collins.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there is a no active reservation on your given name to cancel.
assistant
No issues, thank you for your time.
user
Thank you for reaching our service.
assistant