Hi.
user
Hello, how may I help you today?
assistant
Can you help me to cancel my reservation?
user
Sure, may I know your name please?
assistant
Sure, my name is Andrew Nelson.
user
Please wait for a moment.
assistant
Sure.
user
Sorry Nelson, there is no reservation found as per your name in our database.
assistant
No issues, thank you for your information.
user
Thank you for reaching us with a query.
assistant