Hi.
user
Hello, how can I assist you?
assistant
As my exam got postponed due to heavy storm, can you please do some changes in my existing reservation?
user
Sure, may I know your name?
assistant
Sure, I am Virginia Davis.
user
Sorry, there is no reservation based on your name.
assistant
Ok, not an issue. Thank you for your quick response.
user
Thank you for choosing us.
assistant