Hi.
user
Hello, how may I aid you today?
assistant
Can I know the cancellation policy of the flight ticket?
user
Sure, we are here to help you.
assistant
Thank you.
user
Can I have your name to proceed further?
assistant
I have booked my flight ticket under refundable policy, we have terms and conditions to be met. It is mention that 90%  of ticket fare is refunded to me in 3 to 4 days working days. Can you please check my flight reservation details on my name Cynthia Campbell.
user
Ok, please wait a moment, let me check your reservation and revert to you.
assistant
Ok, take your own time.
user
Thank you for your valuable time, unfortunately no reservation found with provided name.
assistant
That's ok, not an issue. I will check through my emails about this concern. I will get back to you if I have any concern regarding this issue. Anyway, thank you for your information.
user
Thank you for approaching us.
assistant