Hello, I am Emma Hernandez.
user
Hello, what kind of assistance you are looking for?
assistant
Due to an emergency meeting, I want to cancel my reservation. Can you help me with it?
user
Sure, we will help you.
assistant
Thank you.
user
Please wait for a while.
assistant
OK.
user
Thank you for your time. We hardly tried to find your reservation to cancel your ticket, but no reservation has been found with your name.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant