Hello.
user
Hello, how may I assist you?
assistant
 I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
user
Sure, I am here to help you for this. May I know your name please?
assistant
Carol Jackson here.
user
Please wait for a while.
assistant
Sure.
user
Sorry for inconvenience, no reservation is found under your name to cancel.
assistant
No problem, Thanks for the information.
user
Thank you very much for approaching our agency.
assistant