Hello, Sandra King here.
user
Hello, how can I help you today?
assistant
 I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with that?
user
Sure, please wait a moment.
assistant
Sure.
user
Sorry to say, no reservation found with your name.
assistant
Ok, no issues. Thanks for the information.
user
Thanks for reaching us, have a good day.
assistant