Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my reservation due to sudden heavy snowfall at my place, can you please cancel my ticket?
user
Sure, may I know your good name?
assistant
Reservation was done on the name of Jerry Roberts.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok, not a problem. Thank you.
user
Thank you for reaching us.
assistant