Hi.
user
Hello, how can I aid you at this moment?
assistant
Due to an emergency I want to cancel my recent reservation. Can you please help me in cancelling?
user
Sure, I am here to help you.
assistant
Thank you.
user
Could you please provide your name for checking purpose?
assistant
My name is Barbara Carter.
user
Sorry Barbara Carter, no reservation found on your name in our database.
assistant
OK, no problem. Thank you for the information.
user
Thank you for choosing us, have a nice day.
assistant