Hello.
user
Hello, how can I assist you today?
assistant
Due to sudden floods happening in my travelling location I would like to change my reservation to another date. Could you please help me out with that?
user
Ok, can I know your name?
assistant
Sure, my name is Laura Robinson.
user
Sorry Laura, there is no reservation found with your name in our records.
assistant
Oh, not a problem, I will again reserve it. Anyways, thank you for the information.
user
Ok, thank you for understanding and approaching us.
assistant
Welcome.
user