Hello.
user
Hello.
assistant
I am Karen Perez.
user
How can I assist you at this moment?
assistant
I want to change my existing reservation, can you please help me with this?
user
Sure Karen Perez, I will help you with that.
assistant
Thank you.
user
Please wait a moment to check your reservation status.
assistant
Sure.
user
Sorry Karen Perez, no reservation has found under your name to change.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for choosing us, have a good day.
assistant