Hello.
user
Hello.
assistant
I am Melissa Taylor.
user
How may I serve you today?
assistant
Due to heavy rains I want to change my existing reservation. Can you help me out?
user
Sure, please wait for some time.
assistant
Sure.
user
There is no recent reservation found on your name.
assistant
That's Ok. Thanks for your valuable information.
user
Thank you for approaching us.
assistant