Hi. I am Alexander Gonzalez.
user
Hello, how may I assist you today?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me?
user
Sure, we are here to help you. Please wait for a minute, to check the status of your reservation.
assistant
Ok.
user
Thank you for waiting, no reservation was found on your name in our database.
assistant
No issue. Thank you for the information.
user
Thank you for choosing us.
assistant