Hello.
user
Hello.
assistant
I am Debra Johnson.
user
How may I guide you today?
assistant
I want to change my existing reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I will help you with that. Please wait for a minute.
assistant
Sure, take your time.
user
I am sorry to say that there is no reservation found under your name.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant