Hello.
user
Hello, how can I help you?
assistant
I want to cancel my recent reservation. Can you help me out?
user
It's my pleasure to help you with your concern. May I know your name to check with the reservation status?
assistant
Sarah Collins.
user
Please bear with me for 2-3 minutes while I check with the reservation status.
assistant
Ok, take your time.
user
Thank you for waiting, Sarah Collins.
assistant
Ok.
user
Sorry, there is no active reservation found under your name to cancel.
assistant
That's ok. Anyways, thank you for your help.
user
Thank you for reaching us.
assistant