Hello.
user
Hello. How may I help you today?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Ok, I am here to help you with that. May I know your good name?
assistant
My reservation was done under the name Stephen Robinson.
user
Please wait for a minute.
assistant
Sure, take your time.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for approaching us.
assistant