Hello.
user
Hello. How can I help you today?
assistant
Due to heavy rains I want to cancel my reservation, can you help me?
user
Sure, I can help you with that. May I know your name to proceed further?
assistant
My name is Eric Green.
user
Ok, please allow me a moment to check the details for you.
assistant
Ok.
user
Eric, there is no reservation found under your name.
assistant
No problem. Thank you for checking.
user
You are welcome. Thank you for contacting us.
assistant