Hi. My name is Kathleen Allen.
user
Hello, Kathleen. How can I help you today?
assistant
We friends were planning to cancel this tour, so I want to cancel my recent reservation.
user
Ok, let me check with your details.
assistant
Ok.
user
Sorry there is no reservation found under your name.
assistant
That's fine, thank you for your help.
user
Thank you for contacting us.
assistant