Hi.
user
Hello, how can I help you?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
Can I know your name please?
assistant
Christine Carter is my name.
user
Sorry to say, there is no reservation on your name in our database.
assistant
That's ok, thank you.
user
Thank you for opting us.
assistant