Hello,. I am Betty Walker.
user
Hello, how may I help you today?
assistant
I want to cancel my recent reservation as my round trip with friends has been cancelled. Will you help me out in cancelling my ticket?
user
Sure, I am happy to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found on your given name.
assistant
Ok, no issues. Thank you.
user
Thanks for choosing us.
assistant