Hello.
user
Hello. How can I help you?
assistant
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Can I know your name?
assistant
Thank you for accepting my request, I have reserved it on the name of Jennifer Nelson.
user
Sorry, no reservation found by your name.
assistant
Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.
user
Thank you.
assistant
Welcome.
user