Hello.
user
Hello, how can I assist you today?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
Sure, I will help you with that.
assistant
Thank you.
user
  On what name, do I need to check your reservation status?
assistant
I am Samuel Edwards.
user
Please wait a moment.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
No problem. Thank you for the information.
user
Thank you for reaching us.
assistant