Hello.
user
Hello, how can I help you today?
assistant
I want to change my current reservation, can you help me?
user
I will help you, can I know your name for checking your reservation status?
assistant
My name in previous reservation was on the name of Scott Green.
user
Green, please wait for sometime.
assistant
Sure, take your time.
user
Sorry Green, I have not found any reservation by your name in our database.
assistant
Ok, I will be travelling from BOS-MSP for this journey. No issues, thank you for checking.
user
Thank you for contacting us and have a nice day.
assistant
You are most welcome.
user