Hello.
user
Hello, how may I assist you today?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, can you help me with your good name?
assistant
My reservation was done under the name Nancy Miller.
user
Please wait for a while.
assistant
Sure.
user
There is no reservation found on your name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for choosing us.
assistant