Hi.
user
Hello. How may I assist you?
assistant
I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you assist me with that?
user
Sure, may I know your name to check the reservation list?
assistant
I am Pamela Miller.
user
Sorry Pamela Miller, there is no active reservation on your name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you.
assistant