Hello,.
user
Hello, how may I assist you?
assistant
I am Mary Lopez, I want to cancel my recent reservation as my tour got rescheduled. Please help me with cancellation.
user
Sure, let me check the reservation list and revert you.
assistant
Ok, take your time,.
user
We could not find any reservation by this name.
assistant
That's fine, thank you for the information.
user
Thank you for reaching us.
assistant