Hello.
user
Hello, How exactly I can serve you the best today?
assistant
Can you aid me to change my reservation due to emergency?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
Catherine Martin here.
user
Ok, wait for some time I will check the reservation on your name and get back to you.
assistant
Sure.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
Thank you for the help.
user
Thanks for approaching us, wish you a great day.
assistant