Hello.
user
Hello, how may I aid you?
assistant
I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
user
Sure, I am here to help you. Can I have your name?
assistant
Thank you and myself Scott Thompson.
user
I have found your reservation on your name, can I proceed to cancel?
assistant
Yes, please.
user
Ok, your reservation is cancelled.
assistant
Thank you for your help.
user
Thank you for reaching us.
assistant