Hello.
user
Hello, how can I assist you?
assistant
I am Scott Thomas, Owing an emergency I would like to cancel my reservation, can you help with it.
user
Sure, I will help you with cancelling. May I know your good name please?
assistant
I am Scott Thomas.
user
Ok, please standby.
assistant
Sure.
user
Thanks for your presence. Unfortunately, there is no reservation  found on your given name.
assistant
No problem, thank you for your help.
user
Thank you for choosing us.
assistant