Hello.
user
Hello.
assistant
Myself Shirley Walker.
user
Walker, how may I help you?
assistant
I would like to change my recent reservation due to some personal issues, will you help me with that?
user
Sure, please give me a moment to check your ticket status.
assistant
Thank you for accepting my request.
user
Sorry, no reservation is available by your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant