Hello. I am Katherine Perez.
user
Hello, how can I help you today?
assistant
I need to cancel my recent reservation due to postpone of my exam. Could you please help me in doing that?
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry to say, no reservation found with your name.
assistant
No problem, thank you for your information.
user
Thanks for reaching us.
assistant