Hi.
user
Hello, how can I help you?
assistant
I want to cancel my recent reservation due to an emergency, can you please help me?
user
Yes, I am here to help you. May I know your name please?
assistant
Sure, my name is Nancy King here.
user
Ok, please stand by.
assistant
Sure, I will wait.
user
Thank you for waiting, sorry no reservation found on your name.
assistant
Ok, not an issue.Thank you for your information.
user
Thank you for reaching us, have a nice day.
assistant