Hi.
user
Hello. How may I serve you today?
assistant
As my appointment with my family doctor got postponed, I would like to change my existing reservation.
user
Sure, for that I need to know your good name. Can you provide it?
assistant
My name is Robert Davis.
user
Ok, please wait a moment I will check and get back to you.
assistant
Ok.
user
Thanks for waiting, we didn't find any reservation by this name.
assistant
Thank you for the information.
user
Thanks for reaching us, have a great day.
assistant