Hello.
user
Hello.
assistant
I am Donna Nelson.
user
How can I help you at this moment?
assistant
I would like to cancel my reservation as I am moving for pilgrimage, can you please help me out?
user
Sure, I will help you with this.
assistant
Thank you.
user
Donna Nelson, there is no active reservation found under your name in our database.
assistant
Ok no problem, thank you for your services.
user
Thank you for contacting us.
assistant