Hello.
user
Hello, how may I help you today?
assistant
I want to cancel my reservation, so please help me in the cancellation.
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
Myself Robert Lee.
user
Please wait a minute.
assistant
Ok.
user
Sorry, there is no active reservation on your name to cancel.
assistant
Not an issue. Thank you.
user
Thank you for reaching us.
assistant