Hello.
user
Hello, how can I be your helping hand today?
assistant
I just want to cancel my recent reservation, due to sudden demise of my great grand father. Can you aid me with cancellation?
user
Sure, That's very sad to hear from your side, hope his soul rest in peace. May I know your name to proceed further?
assistant
Sure, you can check my reservation on the name of Patricia Hernandez.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thank you for waiting, There was no reservation found on your name to cancel it.
assistant
That's Ok, thanks for your information.
user
Thank you for opting us.
assistant