Hello.
user
Hello, how can I be your helping hand today?
assistant
Due to an emergency, I would like to cancel my flight ticket booking. Can you please help me with that one?
user
Sure, we are glad to assist you in that.
assistant
Thank you for accepting my request.
user
Before proceeding further. May I know your name?
assistant
Sure, my name is Jonathan Johnson.
user
Sorry Jonathan Johnson, we haven't found any previous flight reservation based on your name.
assistant
Not an issues with that one, thank you for your help.
user
Thanks for reaching us.
assistant