Hi.
user
Hello.
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I will help you with that, please hold on for a moment to check your reservation status.
assistant
Sure.
user
May I know your name please?
assistant
Myself Jerry Moore.
user
Moore, I did not find reservation with your name in my database to cancel.
assistant
No problem, thanks for checking.
user
It's my pleasure, have a nice day.
assistant