Hi.
user
Hello, how can I assist you?
assistant
I need to change my reservation as my plan to go for trekking got postponed. Can you help me?
user
Sure, may I know your name to check your reservation from our database?
assistant
I am John Rodriguez.
user
We regret to inform you that there is no active reservation found on your name to change.
assistant
Ok fine, thanks for your assistance.
user
Thank you for opting us.
assistant