Hi.
user
Hello. How can I assist you at this moment?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I am gleeful to help you with that. May I know your name for checking your previous reservation status?
assistant
I am John Garcia.
user
Please wait for a moment.
assistant
Sure.
user
Thank you for waiting. There is no reservation found on your name in our records to cancel.
assistant
No problem, thanks for checking.
user
Thank you for reaching us, have a great day.
assistant