Hi, I am Helen Roberts. Due to the sudden demise of my Uncle, I am unable to catch a flight.
user
Hello,.
assistant
So I had a request to you to cancel my existing reservation?
user
Sure. Please wait for a moment, I will check and get back to you.
assistant
Sure.
user
Sorry to inform you that there is no reservation found on your providing name.
assistant
Ok, no issues. I appreciate your service.
user
Thank you for availing us.
assistant