Hello.
user
Hello. How may I help you now?
assistant
 I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
user
Sure, I am happy to help you with that.
assistant
Thank you.
user
May I know your good name to check your reservation status?
assistant
Myself Carol Green.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, we have not found any active reservation on your name in our records.
assistant
It's ok, thank you for your help.
user
Thank you for choosing us.
assistant