Hi.
user
Hello, how may I help you today?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
Sure, we are here to help you.
assistant
Ok.
user
May I know your good name please?
assistant
Kimberly Phillips is my name.
user
Please wait a minute.
assistant
Ok.
user
Sorry, there is no reservation found on your name to change.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant