Hello.
user
Hello, how can I serve you today?
assistant
Owing to an emergency I had to request for this change reservation, can you please help me in that?
user
Sure, l will help you.
assistant
Thank you.
user
May I know your good name?
assistant
My name is James Clark.
user
Please give me a minute.
assistant
Sure.
user
Thanks for being patient, there is no active reservation found on your name to change.
assistant
Ok, that's not a problem. Thanks for your information.
user
Thank you for approaching us.
assistant