Hello.
user
Hello, how can I aid you today?
assistant
Nancy Thompson here.
user
Glad to meet you Nancy Thompson.
assistant
I would like to change my recent reservation as I am short of money.
user
Sure, I am here to help you. Hold on for a moment. Let me check.
assistant
Sure, take your time.
user
Sorry Nancy Thompson, there are no flights reserved on your given name formerly.
assistant
No problem, thank you for the time.
user
Welcome, thank you for choosing us. Have a great day.
assistant