Hello.
user
Hello. How may I assist you?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, I will do that for you. May I know your name?
assistant
Thank you, myself Debra Green.
user
Green, let me check your reservation.
assistant
Sure, take your time.
user
Green, I did not find any reservation by your name in our database.
assistant
Oh! It may not be booked properly due to server issue. Anyway, thank you for your time.
user
You are welcome and thank you for contacting us.
assistant