Hello.
user
Hello, how can I help you?
assistant
Actually, I got admitted in a hospital due to some health issues.So I prefer not to travel, could you help me in cancelling my reservation?
user
Sure, I will be happy to help you.
assistant
Thanks.
user
May I know your name for searching your previous reservation?
assistant
My name is Margaret Harris.
user
Sorry to tell you, there is no reservation found with your name in our reservation list.
assistant
It's ok, thank you.
user
Margaret Harris, thank you for choosing our agency.
assistant
My pleasure.
user