Hello.
user
Hello, how may I help you today?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, we are here to help you. May I know your good name?
assistant
My reservation was done under the name Kathleen Jones.
user
Ok, please wait for a minute.
assistant
Sure, take your time.
user
Thanks for waiting, no active reservation was found on your name in the database.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant