Hello. Myself Pamela Young.
user
Hello, how may I oblige you today?
assistant
I need to change my existing reservation, can you please help me out?
user
Sure, I will help you with that. Please wait for a minute.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
That's ok, thank you for the information.
user
Thank you for reaching us.
assistant