Hello.
user
Hello. What assistance do you require from our agency?
assistant
I am planning to change an existing reservation, due to health issue. Can you please help me out?
user
Sure, I am happy to assist you with that. Can I know your name please?
assistant
My name is Jonathan Collins.
user
Sorry to inform you that, there is no reservation found with your name.
assistant
That's fine, thank you for your service.
user
Most welcome. Thank you for choosing us.
assistant