Hi.
user
Hello. How can I help you today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I am glad to help you with that.
assistant
Thank you.
user
May I know your name?
assistant
Myself Debra Mitchell.
user
Please wait a moment.
assistant
Sure.
user
Sorry, I didn't find any reservation on your name in our database.
assistant
No problem, thanks for checking.
user
Thank you for choosing us, have a nice day.
assistant