Hello.
user
Hello, how may I help you?
assistant
I am Melissa Martin, can you help me to cancel my recent reservation please?
user
Sure,  I am here to solve your concern. Please allow me a moment.
assistant
Ok.
user
Sorry Martin, there is no active reservation on your name in our database.
assistant
Maybe it is been cancelled already. Thank you for helping me.
user
Thank you for reaching us.
assistant