Hi.
user
Hello, how can I guide you for today?
assistant
Can you please change my recent reservation? As my planned trip has been postponed.
user
I will help you with that. May I know your name?
assistant
Sure, my name is Karen Young.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
That's ok, thank you for giving the information.
user
Thank you for contacting us, have a nice day.
assistant