Hi.
user
Hello. How can I assist you at this moment?
assistant
Owing to an emergency, I want to change my reservation. Can you please help me with that?
user
Sure, I am here to help you with this.
assistant
Thank you.
user
Can you please provide your name to check your reservation status?
assistant
I am Charles Hernandez.
user
Charles Hernandez, there is no active reservation found under your name in our database.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for contacting us.
assistant