Hi.
user
Hello, how can I help you?
assistant
Owing to an emergency I had to cancel my reservation, can you help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name to proceed further?
assistant
My name is Betty Garcia.
user
Thanks for your time, we found your reservation. Shall I proceed to cancel?
assistant
Ok, please cancel it.
user
Your reservation has been cancelled.
assistant
Thank you for your help.
user
Thank you for picking us.
assistant