Hello.
user
Hello, how may I help you today?
assistant
I want to cancel my recent reservation, as my exams got postponed. Can you please help me out with it?
user
Sure, we are here to help you.
assistant
Thank you so much.
user
May I know your name please to proceed further?
assistant
Sure, my name is Frank Johnson.
user
Please wait for a while.
assistant
Ok, sure. I will wait for your response.
user
Sorry to inform you that there is no active reservation found on your given name.
assistant
Ok, not a problem. Anyways, thank you.
user
Thanks for contacting us.
assistant