Hi, I am Ruth Gonzalez. Owing to an emergency, my planned trip to Detroit has been cancelled.
user
Hello. How can I aid you?
assistant
So I want you to cancel my existing reservation?
user
Ok, please wait.
assistant
Sure.
user
Sorry, no reservation was found on your name.
assistant
Ok, no worries at all. Thank you for availing us.
user
 Thank you for opting us.
assistant