Hello.
user
Hello. How may I help you today?
assistant
My leaves approval is not confirmed. So, I would like to cancel my reservation. Can you help me?
user
Sure, I am here to help cancel your reservation. But, I need your name to check that reservation details.
assistant
Please check with the name Eric Johnson.
user
Sorry, we cannot find any reservation in our database with your name.
assistant
That's fine, thank you for providing the information.
user
It's my pleasure, have a great day.
assistant