Hello.
user
Hello, how may I help you?
assistant
Due to heavy rains, I am unable to reach the airport. Can you please cancel my recent reservation?
user
Ok, may I know your name please?
assistant
My name is Brian Martinez.
user
Brian, there is no reservation found with your details.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for contacting us.
assistant