Hello.
user
Hello, how can I aid you?
assistant
Due to sudden change in my trip to another location, I would like to change my reservation. Can you please help me out?
user
Sure, I am glad to help you. May I know your name to proceed further?
assistant
Thank you for accepting my request and the ticket has been reserved on the name Alexander Gonzalez.
user
Can you please wait for a while?
assistant
Sure, I will wait for your positive response.
user
Thank you for waiting. Alexander Gonzalez, regret to inform that there is no active reservation found under your name to change.
assistant
That's ok, no problem. May be my friend has been amended it and I'm not aware of it. Thank you for the information.
user
Thank you for reaching our service.
assistant