Hello.
user
Hello. How can I assist you?
assistant
I am Jack Lee, want to cancel my recent reservation due to some emergency. Please help me out with that.
user
Sure, I'll help you in that. May I know your good name please? Fine, please wait for a while.
assistant
Sure, take your time.
user
Jack Lee, there is no reservation found under your name to do cancellation.
assistant
It's ok, not an issue. Thank you for your help.
user
Thank you for choosing us.
assistant