Hello.
user
Hello, how can I assist you?
assistant
I am Steven Hill. Owning to an emergency I would like change my existing reservation. Can you please help me with this?
user
Sure, please wait for a moment.
assistant
Ok.
user
Thanks for waiting, there was no reservation found on your name.
assistant
Ok, no issues.
user
Thank you for choosing us.
assistant
Thank you for checking.
user