Hello.
user
Hello, do you need any help from us?
assistant
I would like to cancel my recent reservation because my trip dates are got postponed, can you help me?
user
Sure, could I have your name please?
assistant
I am Joseph Garcia.
user
Ok, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
That's ok, thank you for checking.
user
You are welcome, have a great day.
assistant