Hello.
user
Hello, how can I serve you today?
assistant
I am Richard Young. I need to cancel my recent reservation, as my FIFA finals got cancelled due to bad weather.
user
Sure, I am here to help you.
assistant
Thank you.
user
Please stand by, while I will check in the previous reservation list and get back to you.
assistant
Ok.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, no issues. Thank you for your help.
user
Thank you for visiting us.
assistant