Hello.
user
Hello, how may I aid you today?
assistant
Due to some personal issues, I would like to cancel my reservation. Can you help me?
user
Sure, I am here to help you out. Please provide me your name.
assistant
My name is Jason Gonzalez.
user
Sorry, no active reservation on your name in our database.
assistant
Its ok, no issues. Thank you for the information.
user
Jason Gonzalez, thank you for reaching us.
assistant