Hi.
user
Hello, what help you are looking for?
assistant
Actually, I have booked my flight ticket from your service last week to have a vacation with my old friends.Due to my exams come a head before. I am willing to cancel my reservation.
user
Ok, I will help you, can I know the name which is used while booking?
assistant
Sure, it was done on the name of Timothy Lee.
user
Sorry, there is no tickets showing to cancel on this name.
assistant
Ok, it's fine.My mother might cancel it but she did not inform me.
user
Ok, thank you for reaching us.
assistant
Thank you for your services.
user