Hello.
user
Hello, how may I guide you?
assistant
I would like to change my reservation due to some health issues, can you please help me out with that?
user
Sure, I am here to help you for this. May I know your name please?
assistant
Thank you. Myself Matthew Garcia.
user
Just a moment, let me check your reservation status in our records.
assistant
Sure, I will wait for your response.
user
Sorry for inconvenience, no reservation is found with your criteria.
assistant
That's ok, no problem. Anyway thank you for checking out.
user
Thank you very much for contacting our agency.
assistant