Hi, I am Katherine Gonzalez.
user
Hello. How may I help you at this moment?
assistant
One of my friends met with an accident, So I want to change my reservation. Can you help me with that?
user
Sure, I am glad to help you with that. Please wait for a while.
assistant
Thank you for considering my request. Sure.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
Ok, something went wrong at the time of booking. Anyways, Thank you for sharing the information.
user
Thank you for consulting us.
assistant