Hello. I am John Phillips.
user
Hello, how can I help you?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle. Can you help me?
user
Ok, I can help you wih cancellation.
assistant
Thank you.
user
Please wait for a moment till I check with your previous reservation.
assistant
Ok.
user
Sorry John Phillips, no reservation was found by your name.
assistant
That's ok, thank you for your information.
user
Thank you for reaching our services. Have a great day.
assistant