Hello.
user
Hello, how may I assist you now?
assistant
I need to cancel my reservation due to my planned event got cancelled.  So please help me with that.
user
Ok, may I know your name to check with your previous booking status.
assistant
Thank you. Please check the reservation with my name Deborah Rodriguez.
user
Ok, please allow me to check with booking status for a moment.
assistant
Sure, take your time to check.
user
Deborah Rodriguez, I am so sorry to tell you about this but there is no flight available for your journey.
assistant
Oh! It may not be booked properly due to some technical issues while booking. Anyway, thank you for your time.
user
Thank you for approaching our services.
assistant
Most welcome.
user
Have a nice day.
assistant