Hi.
user
Hello.
assistant
I am Katherine Gonzalez.
user
How can I help you at this moment?
assistant
I need to cancel my reservation due to some crisis in my location, can you help me out?
user
Sure, I will help you with that.
assistant
Thank you.
user
Sorry to say this, no reservation found on your name in our database.
assistant
That's ok, not an issue. Thank you for your information.
user
Thank you for opting us.
assistant