Hi.
user
Hello, how can I assist you?
assistant
Owing to an emergency, my FIFA tournament got cancelled. So I want you to cancel my existing reservation.
user
Ok. May I know your name?
assistant
Sure, Scott Adams here.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant