Hi.
user
Hello, how may I help you?
assistant
Would it be possible to change my reservation, which I have done with my name?
user
Sure, may I know your name?
assistant
My name is Justin Brown.
user
Ok, please wait.
assistant
Ok.
user
Sorry to inform you that there is no active reservation found with your name.
assistant
That's ok, thank you for the response.
user
Most welcome.
assistant