Hello.
user
Hello, how can I aid you?
assistant
I want to cancel my recent reservation, as my grand father's health is not good. Can you please cancel it?
user
Sure, can you please let me know your name to check with the reservation status in our database?
assistant
Thank you for the response, my name is James Hernandez.
user
Sorry, there is no active reservation found under your name to cancel.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant