Hello.
user
Hello, how can I amend you today?
assistant
I am Kimberly Phillips. I want to modify my reservation which was booked to New York on 09/09. Can you help me to change my reservation?
user
Sure, please wait for a moment.
assistant
Sure.
user
Thanks for your time, there was no reservation found on your specified name.
assistant
Okay, thank you.
user
Thank you for consulting us.
assistant