Hello.
user
Hello. How can I aid you?
assistant
I am Michelle Young. Can you please help me by cancelling my recent reservation? As my health is not good to do long journeys.
user
Sure, I can help you with that. I will check your reservation status and get back to you.
assistant
Thank you.
user
Young, I did not find any reservation under your name.
assistant
Ok, not an issue. May be something went wrong while making the ticket booking previously. Thank you for providing information.
user
You are most welcome and thank you very much for choosing us.
assistant