Hi.
user
Hello, how can I help you today?
assistant
Owing to an emergency, I want to change my existing reservation.
user
Sure, can I have your name please?
assistant
Sure, Kathleen Harris here.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
Ok, no issues.
user
Thank you for opting us.
assistant
Thank you for your information.
user