Hi.
user
Hello. How can I help you?
assistant
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name?
assistant
Kathleen Thomas.
user
Sorry, there are no reservation found on your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching us.
assistant