Hi.
user
Hello. How can I guide you right now?
assistant
Emily Moore here. I want to cancel my ticket due to some personal work at my home so I am able to travel.
user
Sure, I can help you and please give me a moment to check your previous booking.
assistant
Ok.
user
Thank you for your patience, there is no reservation that is showing on the name that you have mentioned us for checking purpose.
assistant
That's ok, thank you.
user
You are most welcome and thank you for reaching us.
assistant