Hello.
user
Hello. How may I assist you now?
assistant
Can you please help me to cancel my previous ticket? Because I have cancelled my trip due to some financial issues.
user
Sure, I am glad to help you with that.
assistant
Thank you for accepting my request.
user
Can I know your name to check your previous reservation?
assistant
My name is Paul Davis.
user
Please be on hold.
assistant
Ok, take your time.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
Oh! It is sad to hear from your end. Anyways thank you for helping me.
user
Thank you for reaching us, have a great day.
assistant