Hello.
user
Hello, how can I aid you?
assistant
I am Deborah Williams. Owing to an emergency, I want to cancel my reservation. Could you please help me in the cancellation?
user
Ok, please wait I will revert you.
assistant
Sure.
user
 Sorry, no  reservation was found on your name.
assistant
Not an issue. Thank you.
user
Thank you for availing us.
assistant