Hello.
user
Hello, how can I guide you for today?
assistant
I want to change my existing reservation due to bad weather condition, can you please help me with that?
user
I will help you with that. May I know your name?
assistant
My name is Amy Hill.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
No problem, thank you.
user
Thank you for contacting us, have a nice day.
assistant