Hello.
user
Hello. How may I assist you today?
assistant
The planned trip got cancelled due to rain effect, so can you please help me with flight ticket cancellation process?
user
Sure, may I know your name?
assistant
Thank you and my name is Michael Evans.
user
Please wait a moment.
assistant
Ok, I can wait for your reply.
user
Sorry, there is no reservation on your name.
assistant
No problem with that one, thank you for checking my reservation status.
user
You welcome.
assistant