Hi.
user
Hello.
assistant
My name is Eric Green.
user
How may I help you?
assistant
Can you help me in changing my existing reservation?
user
Sure, I will help you. Ok, wait for a minute.
assistant
Ok, take your time.
user
Sorry to say that, there is no reservation found on your name.
assistant
Its ok, thank you for the information.
user
Thank you for reaching us.
assistant