Hello.
user
Hello. How can I help you today?
assistant
I want to cancel my recent reservation as my schedule is cancelled, can you please help me?
user
Sure, may I know your name please?
assistant
The ticket is under the name Donna Robinson.
user
Ok, please wait a moment I will check the reservation list.
assistant
Sure, I will wait.
user
Thank you for waiting, unfortunately there is no reservation found by this name.
assistant
Not a problem, thank you for checking.
user
Thank you for approaching us.
assistant