Hello.
user
Hello.
assistant
My name is Donna Thompson.
user
How can I help you Donna?
assistant
Due to a sudden death of my friend, my trip is cancelled.
user
That's so sad to hear.
assistant
Could you help me in cancelling the ticket?
user
Yes, I will help you with that. Sorry, there is no reservation found.
assistant
That's ok. Thank you for your time.
user
Thank you, have a nice day.
assistant