Hello.
user
Hello, how can I best assist you today?
assistant
I made a reservation earlier to attend for a seminar, due to some issues my seminar has been postponed. Can you help me to change my existing reservation?
user
Sure, I can change your reservation right now. Before that, I need to know your good name please?
assistant
Ok, my name is Brenda Robinson.
user
Thanks for providing your name, please wait for a while.
assistant
Sure.
user
Sorry to inform that there is no active reservation found on your name.
assistant
Ok, no problem. Thanks for your help.
user
Thanks for contacting us, have a great day.
assistant