Hi.
user
Hello.
assistant
I am Mary Nelson.
user
Mary, how can I assist you?
assistant
Can you help me cancelling my recent reservation, because I have to attend a small event was going in my hometown so I am unable to travel right now?
user
Sure, let me check our website. I found your reservation and cancelled it.
assistant
Thank you for your services.
user
Thank you for reaching us.
assistant