Hello.
user
Hello, how may I aid you?
assistant
I want to cancel my recent reservation due to heavy snow fall from couple of days.
user
Ok.
assistant
Can you aid me with cancellation?
user
Sure, may I know your name?
assistant
Sure, my name is Catherine Walker.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
That's Ok, thanks for your help.
user
Thank you for reaching us.
assistant