Hello.
user
Hello, what kind of service are you looking for?
assistant
I want to cancel my recent reservation due to heavy rainfall, can you please help me with that?
user
Sure, please share the name which is tagged with your existing reservation.
assistant
My name is Jason Phillips.
user
Please stay on hold for a while.
assistant
Sure.
user
We didn't find any reservation on your name to cancel.
assistant
Not an issue, thank you.
user
Thank you.
assistant