Hello.
user
Hello, how may I aid you?
assistant
Can you please cancel my reservation, due to bad weather conditions?
user
Sure, I am glad to help you.
assistant
Thank you.
user
May I know your name?
assistant
My name is Justin Young.
user
Sorry, there are no reservation found on your name.
assistant
Ok, no issue. Thank you.
user
Thank you for reaching us.
assistant