Hello.
user
Hello. How can I assist you?
assistant
Timothy Lopez here. I want to cancel my ticket due to inclement weather in my hometown.
user
Sure Lopez, I will help you with that. Please wait a moment to check your reservation status.
assistant
Sure.
user
Congrats Timothy Lopez, your reservation has found and cancelled successfully.
assistant
Thank you.
user
Thank you for choosing us, have  a good day.
assistant