Hello.
user
Hello, how may I help you?
assistant
I need to cancel my reservation which I have done to participate in dance event but unfortunately dance event got cancelled, can you please help me with cancelling my reservation?
user
Ok, I will help you.
assistant
Thanks.
user
Could I know your name please?
assistant
Sure, my name is Cynthia Green.
user
Green, please allow me  a moment.
assistant
Ok.
user
Sorry, there is no reservation with your name to cancel further.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for opting us.
assistant