Hello.
user
Hello. Can you please let me know which help do you need from our agency?
assistant
I would like to change my reservation as I am leaving for hometown, can you please help me out?
user
Sure, I will help you to change the ticket details. Can I know your good name please?
assistant
Check the reservation on the name Helen Walker.
user
Ok, please hold on for a while. I will check the ticket status and get back to you.
assistant
Sure.
user
I regret to tell you that, there is no reservation found with your name in our portal to change the details.
assistant
Ok no problem, thank you for checking the status.
user
My pleasure, thank you for opting us.
assistant