Hi.
user
Hello, how may I help you today?
assistant
Can you change my recent reservation to new travel dates?
user
Sure, may I know your name please?
assistant
Sure, I am Betty Anderson.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to inform you that, there is no reservation found as per your name in our database.
assistant
It's ok, thanks for checking.
user
Thank you for reaching us with a query.
assistant