Hello.
user
Hello. How may I guide you today?
assistant
I would like to cancel my reservation due to some health issues, can you please help me out with that?
user
Sure, I am glad to help you with that.
assistant
Thank you for accepting my request.
user
Can I know your name to check your previous reservation?
assistant
Myself Betty Williams.
user
Please wait a moment to check.
assistant
Sure, I will wait for your response.
user
We regret to inform you that, there is no reservation found on your name in our reservation list.
assistant
That's ok, no problem. Anyway thank you for checking out.
user
Thank you for reaching us, hope you have a great day.
assistant