Hello. I am Laura Lee.
user
Hello, how can I best support you now?
assistant
Due to some health issue, I am unable to travel. So, please cancel my existing reservation.
user
Sure, I am here to help you in that.
assistant
Thank you.
user
Please wait for a couple of minutes.
assistant
Sure, I will wait for your response.
user
There is a reservation found on your name, Are you sure shall I proceed for cancellation?
assistant
Please, proceed.
user
Your ticket has been cancelled.
assistant
Thank you for your service.
user
Thanks for opting us, have a good day.
assistant