Hello.
user
Hello, how can I be of your service?
assistant
My exams got postponed I need to change my existing reservation, Can you help me for change reservation please?
user
Sure, may I know your good name please?
assistant
My name is Melissa Clark.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for waiting. Unforthunately there is no reservation found with your name.
assistant
Thanks for your information.
user
Thank you for opting us and have a good day.
assistant