Hi. I am Emma Taylor.
user
Hello, how may I assist you today?
assistant
Owing an emergency want to change my reservation, can you help me with it please?
user
Sure, I am here to help you.
assistant
   Thank you.
user
Please wait for some time.
assistant
Ok.
user
Thanks for waiting. Sorry, there is no reservation found on your name.
assistant
That's ok, thank you for the response.
user
Thank you for reaching us.
assistant