Hi.
user
Hello, How may I amend you today?
assistant
Can you please change my reservation as my plan to go for vacation trip got postponed?
user
Sure, I can help you. May I know your name,please? to proceed next.
assistant
I am Ashley Martin.
user
Please wait, I will let you know.
assistant
Ok.
user
Thanks for waiting. Your name is not in the reservation list, to change.
assistant
It's ok, thank you for the information.
user
Thank you.
assistant