Hello.
user
Hello. What type of assistance that you are seeking from our agency?
assistant
I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?
user
Sure, I am glad to help you.
assistant
Thanks.
user
Please wait a moment to check your previous reservation.
assistant
My name is Mark carter.
user
We regret that, there is no reservation exist with your name in our records.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for approaching us, have a great day.
assistant