Hello.
user
 Hello, how may I oblige you today?
assistant
I am Elizabeth Green. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, please wait.
assistant
Sure, take your time.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
That's ok, thank you for your information.
user
Your welcome.
assistant