Hello.
user
Hello, how may I assist for you?
assistant
I want to cancel my recent reservation due to postpone of my football match due to heavy rainfall. Can you help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
I am Nancy Taylor.
user
OK, please wait for a while.
assistant
Sure.
user
Thanks for waiting. There is no reservation found with your name.
assistant
No problem. Thank you.
user
Thank you for reaching us, have a good day?
assistant