Hello.
user
Hello, how may I aid you today from my end?
assistant
My name is Melissa Green and I would like to cancel my recent reservation where an urgent work has got up.
user
Sure, I am here to help you out. Please provide me your name to check the reservation status.
assistant
Melissa Green.
user
Melissa Green, I found an active reservation on your name in our database. Can I proceed it for cancelling?
assistant
Sure.
user
Your ticket has been cancelled.
assistant
Thank you for the assistance.
user
Thank you for reaching us.
assistant