Hello.
user
Hello, how may I help you?
assistant
I have to cancel my ticket reservation that I am unable to cancel it, can you help me?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Stephen Clark.
user
Sorry, there is no reservation with your name to cancel.
assistant
Ok, that's fine, no issues with that one, thanks for your help.
user
Thank you for approaching us.
assistant