Hello,.
user
Hello, how may I assist you today?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
user
Sure, may I know your name?
assistant
Myself, Brian Davis.
user
Please hold a moment.
assistant
Ok.
user
Sorry, there are no active reservations on your name to cancel.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for reaching our service.
assistant