Hello.
user
Please let me know, how best I can serve you today?
assistant
My name is Paul Clark, can you help me to cancel the flight reservation I did recently?
user
Sure, please hold for a while.
assistant
Ok, please take your own time. I will wait for your response.
user
Sorry to say that, there is no active reservation found on your name.
assistant
That is ok, thank you for assisting me.
user
Thank you for reaching us.
assistant