Hello.
user
Hello. How can I serve you?
assistant
 I am Virginia Perez want to change my reservation due to heavy snow storm. Can you help me in changing?
user
Sure. Please wait a while.
assistant
Ok.
user
Thanks for your time. We didn't found any reservation by this name.
assistant
Ok, no issues. Thank you for your help.
user
Thank you for choosing us.
assistant