Hi.
user
Hello, how may I help you?
assistant
I want to change my existing reservation due to postpone of my exams, so can you help me with this?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name to proceed further?
assistant
My name is Elizabeth Taylor.
user
Will please wait for a while.
assistant
Sure.
user
Sorry Elizabeth, there is no reservation found on your name.
assistant
Not a problem, thanks for checking.
user
Thank you for choosing us.
assistant