Hello, I am Cynthia Moore.
user
Hello, How may I serve you?
assistant
Due to sudden demise of my Great Grandfather, I want to cancel my reservation.
user
Ok.
assistant
Can you help me with this?
user
Sure. Please wait.
assistant
Ok.
user
Thanks for waiting, There is no reservation found on your name.
assistant
Ok, Thanks for your service.
user
Thanks for choosing us.
assistant