Hello.
user
Hello. How may I assist you?
assistant
I want to cancel my recent reservation, due to heavy rains in my home town. Can you please help me?
user
Yes, can you tell me your name?
assistant
Sure, please check the ticket with the name Gregory Walker.
user
Sorry to inform you that there is no reservation found on your name.
assistant
No issue, anyway thank you for checking.
user
Thank you for reaching us.
assistant