Hi.
user
Hello. How may I assist you today?
assistant
I want to change my reservation due to health problem, can you help me?
user
I am sorry to know that. I will help you. Please let me know with your name.
assistant
I am Katherine Nelson.
user
Please allow me a minute.
assistant
Sure.
user
Thank you. Katherine Nelson, I am really sorry to inform you that there is no booking done on your name.
assistant
No problem, thanks for checking.
user
Thank you for reaching us. Have a wonderful time.
assistant