Hi.
user
Hello. How may I aid you today?
assistant
I need to cancel my ticket due to my health issue, can you help me?
user
Sure, I am here to help you. May I know your name please?
assistant
I am Nancy Jackson.
user
Ok, wait for a mean while please.
assistant
Sure.
user
Sorry to say, that there is no active reservation found as per your name to cancel it.
assistant
That's ok. Thank you.
user
You are welcome.
assistant