Hi.
user
Hello. How can I help you today?
assistant
Owing to an emergency, my planned trip to sky diving with friends got cancelled. So I request you to cancel my recent reservation.
user
Can I have your name please?
assistant
Sure, I have existing reservation with name Joshua Collins.
user
Please give me a moment.
assistant
Sure.
user
There is no reservation found with your given name.
assistant
Ok, no worries at all.
user
Thank you for availing us.
assistant
Thank you for your information.
user