Hello.
user
Hello, how can I assist you today?
assistant
I want to cancel my reservation, due to some issues. Could you please help me for that?
user
Ok, may I know your name please so that I can proceed with cancelling.
assistant
Ok, I am Richard Phillips.
user
Thank you Richard. Please wait for a moment.
assistant
Ok.
user
Thank you for waiting. There is no previous reservation under your name.
assistant
Ok, thank you for your information.
user
May I help you with anything else?
assistant
No.
user
Thank you for contacting us.
assistant