Hello.
user
Hello, how may I guide you today?
assistant
Me and my friends were planned an industrial tour. But due to weather issues we postponed it. Can you please change my existing reservation?
user
Sure, we will guide you for changing your reservation. May I know your good name please?
assistant
My name is Amy Turner.
user
Ok Amy Turner. Please wait for a while, I will check and notify you the present status.
assistant
Sure.
user
Thanks for waiting, we did not find any reservation on your name.
assistant
Ok, it's not a problem. Thanks for your information.
user
Thank you for availing us. Have a nice day.
assistant