Hi.
user
Hello, how may I help you?
assistant
I want to change my reservation as my plan to go for a heritage tour in PHX got postponed. Can you help me?
user
Sure, can I know your name?
assistant
I am Debra Lewis.
user
Please hold on a moment.
assistant
Sure.
user
Sorry, there is no reservation found on given name.
assistant
Ok fine, thanks for your assistance.
user
Thank you for reaching us.
assistant