Hello.
user
Hello.
assistant
I am Donald Hill.
user
How can I help you at this moment?
assistant
I would like to cancel my recent reservation due to emergency I need to stay at my home town. Could you please help me?
user
Sure, I will help you with this. Please be on hold for a moment while I check your reservation status.
assistant
Sure, I will wait for your response.
user
Donald Hill, there is no active reservation found your name in our database to cancel it.
assistant
No worries, thank you for the information.
user
Thank you for contacting us.
assistant