Hello.
user
Hello, how may I assist you today?
assistant
Owning to an emergency I want to change my existing reservation. Can you please help me with this?
user
Sure, may I know your name for the changing process?
assistant
I am Robert Baker.
user
Thank you, can you wait for some time?
assistant
Sure.
user
Sorry, we couldn't find a reservation on your name to change.
assistant
Ok, not an issue. Thank you for the information.
user
Welcome, thank you for reaching us.
assistant