Hello.
user
Hello, How can I help you?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, May I know your name?
assistant
My name is Paul Roberts.
user
Please wait a minute.
assistant
Sure, I will wait for your information.
user
Sorry, No reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for availing us.
assistant