Hello.
user
Hello. May I know your good name please?
assistant
Actually I want to change my existing reservation due to some climatic changes, can you help me? Sure, I am Charles Hill.
user
Sure, I am happy to help you. Wait a moment to search for that, I will revert you back.
assistant
Ok.
user
Thank for be on hold, sorry to say, that there is no reservation found in our data base based on your name.
assistant
Oh! that's fine.
user
Thank you for reaching us.
assistant
Thank you for your information.
user
It's our pleasure to help you.
assistant