Hello.
user
Hello. How can I assist you at this moment?
assistant
I am looking to modify my travel dates because the dates of an examination was postponed. Can you please help me to modify the details?
user
Sure, I will help you with this. Could you please provide your name to check your reservation status?
assistant
Thank you for accepting my request. My name is Amy Edwards.
user
Wait a moment please.
assistant
Ok, take your time.
user
Amy Edwards, there is no active reservation found under your name in our database.
assistant
It's ok, not a problem with that. Anyways thank you for checking the ticket status.
user
Thank you for contacting us.
assistant
You are welcome.
user