Hello.
user
Hello, how can I assist you?
assistant
I am Janet Roberts. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I will help you with that. Let me check your reservation status.
assistant
Sure.
user
Janet, I have not found any reservation by your name in our database.
assistant
That's ok, thank you for your information.
user
Thank you for choosing us.
assistant