Hello.
user
Hello, how may I aid you?
assistant
Due to bad weather conditions, I would like to change my existing reservation. Can you help me with that?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name?
assistant
I am Richard Miller.
user
Ok, please wait a minute.
assistant
Sure, I will wait.
user
Sorry Richard, there is no reservation found under your name in our records.
assistant
It's ok, thank you for the information.
user
Most welcome.
assistant