Hello.
user
Hello.
assistant
Ruth Green here.
user
Green, how may I assist you?
assistant
Yesterday I booked a ticket to New York through your agency, your agent by mistakenly booked a ticket on wrong dates, so I want to cancel my reservation.
user
Please hold on, let me check our database.
assistant
Ok, please.
user
Sorry, no reservation found by your name. May be your ticket is not confirmed.
assistant
Ok, thank you for the information.
user
Thank you for contacting us.
assistant