Hello, I am James Garcia.
user
Hello, how may I aid you out?
assistant
I am planning to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?
user
Sure James Garcia, I am here to help you out. Please  allow me a moment.
assistant
Take your time.
user
Sorry James Garcia, there is no reservation on your name in our database.
assistant
No issues. Thank you for checking.
user
Thank you for reaching us.
assistant
You are welcome.
user