Hi.
user
Hello. How may I aid you?
assistant
Due to health issues, I need to cancel my recent reservation. Please help me with that.
user
Sure, I am here to help  you out.
assistant
Thank you.
user
May I know your name please?
assistant
I am Eric Walker.
user
Wait a moment please.
assistant
Ok.
user
Eric Walker, we haven't found any reservation under your name in our database.
assistant
Thank you for your information.
user
Thank you for choosing us.
assistant