Hello.
user
Hello, how can I help you today?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me to change?
user
Sure, can I have your name please?
assistant
Sure, my name is Andrew Garcia.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, no flight reservation found with your name.
assistant
That's Ok, thanks for your information.
user
Thank you for reaching us.
assistant