Hi.
user
Hello, how may I aid you?
assistant
I want to cancel my reservation as my mother is unwell, can you please do that for me?
user
Sure, please hold on for a moment.
assistant
Ok.
user
May I know your name?
assistant
Sure, my name is Katherine King.
user
Let me check your ticket status.
assistant
Sure.
user
Sorry, no reservation is available by your name.
assistant
That's fine, thank you for checking.
user
Thank you for reaching us.
assistant