Hello.
user
Hello. How may I serve you at this moment?
assistant
I need to cancel my reservation, can you help me?
user
Sure, may I know your good name please?
assistant
I am Margaret Davis.
user
Ok, please wait for few minutes.
assistant
Sure.
user
There is no recent reservation found on your name in our records.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for reaching us.
assistant