Hello, myself Daniel Smith.
user
Hello Smith. Good morning. How can I assist you today?
assistant
As my friend have already booked my ticket, so I want to cancel my reservation which I had booked, can you please help me?
user
Sure, I will help you with cancelling the reservation.
assistant
Thank you.
user
May I know your good name for checking the reservation status? Ok, I have got your name, please wait a minute to check reservation status.
assistant
Sure.
user
Thank you for waiting. Sorry Smith, there is no reservation found under your name to cancel it.
assistant
No problem, thank you for checking.
user
Most welcome. Thank you for choosing us.
assistant