Hello.
user
Hello, how may I help you?
assistant
Owing to an emergency, I just want to cancel my recent reservation. Can you please help me with cancellation?
user
Sure, can I know your name?
assistant
Thanks for accepting my request, Kenneth Robinson here.
user
Please hold on a moment.
assistant
Sure.
user
Sorry, there is no reservation found on given name.
assistant
Ok, no problem. Thanks for your assistance.
user
Thank you for reaching us.
assistant