Hello.
user
Hello. How may I assist you?
assistant
I want to change my reservation, due to some problems I am unable to catch that flight, can you please change my reservation?
user
Sure, I will help you.
assistant
Thanks.
user
May I know your name please?
assistant
Sure, my name is Andrew Brown.
user
Please wait a moment.
assistant
Ok.
user
Brown, no reservation has been found on your name.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for approaching us.
assistant