Hello.
user
Hello, how can I best assist you today?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it.
user
Sure, That is what I am here to change your reservation. May I know your good name please?
assistant
Sure, I am Mary Lee.
user
OK, please wait for a while.
assistant
Sure.
user
Unfortunately, there is no active reservation found on your name to change it.
assistant
Ok, Thank you.
user
Thanks for consulting us, wish you a happy day.
assistant