Hello.
user
Hello, good morning. Welcome to flight booking agency, how may I help you?
assistant
 Because of heavy rainfall, our family function is cancelled. So, can you please cancel my reservation?
user
Yes sure, please wait for a moment to check your details. Meanwhile, may I know your name?
assistant
I am Jack Martin here.
user
Thank you for your details.
assistant
Ok.
user
There is no reservation is found on your name. Sorry for inconvenience.
assistant
Ok, no issues. Thanks for your information.
user
Thank you for choosing us, have a nice day.
assistant