Hello.
user
Hello. How can I assist you today?
assistant
Can you please change my reservation as my plan to go for trekking got postponed. Can you help me?
user
Sure, may I know your name to check for the previous reservation?
assistant
Deborah Clark here.
user
Please allow me a moment.
assistant
Sure.
user
Deborah Clark, there is no reservation found under your name.
assistant
It's ok, thank you for checking.
user
Thank you for contacting us.
assistant