Hello.
user
Hello. How can I help you today?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Sure, I am mirthful to help you with that. May I know your name please?
assistant
My name is Ryan Martinez.
user
Please wait for a while, let me check your previous reservation status.
assistant
Ok, take your time.
user
Sorry to say that, there is no active reservation found on your name in our database to cancel.
assistant
That's ok. Anyways, thank you.
user
Thank you for reaching us, have a great day.
assistant