Hello.
user
Hello.
assistant
I am Emily Smith.
user
Smith, how can I help you?
assistant
My concert dates have been changed due to some issue, can you change my reservation?
user
Sure, please allow me a minute.
assistant
Sure.
user
Unfortunately, I haven't found your reservation to change.
assistant
It's fine. Anyway, thank you for your help.
user
Thank you.
assistant