Hello.
user
Hello. How can I help you?
assistant
Due to some health issue, I want to cancel my recent reservation. Can you please help me with this?
user
    Sure, I am here to help you. May I know your name please?
assistant
Sure, I am Kathleen White.
user
Ok, please stand by.
assistant
Sure.
user
Thank you for waiting, sorry to inform no reservation found on your name.
assistant
Ok, Thank you for your service.
user
Thank you for reaching us, have  a nice day.
assistant