Hi.
user
Hello, what can I do for you?
assistant
Could you please help me to update my travelling dates in my existing reservation?
user
Sure, we are ecstatic to help you.
assistant
Thank you.
user
May I know your name?
assistant
I am Brian Wright.
user
Please wait a while.
assistant
Sure.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to changel it.
assistant
Ok, not an issue. Thank you for your information.
user
Thanks for opting us.
assistant