Hello.
user
Hello. How can I assist you today?
assistant
I need to cancel my recent reservation due to some bad  health conditions.
user
Sure, I am here to help you.
assistant
Can you help me?
user
May I know your name?
assistant
I am Christine Johnson.
user
We found a reservation on your name, shall I proceed with cancellation?
assistant
Yes, please cancel it.
user
Your cancellation has been confirmed on name of  Christine Johnson. Thank you for approaching us.
assistant
Thank you for helping me.
user