Hello.
user
Hello. How may I aid you at this minute?
assistant
I want to cancel my ticket due to dense fog in my place.
user
Ok, I am happy to help you with that. Can I know your good name?
assistant
Ashley Carter here.
user
Please wait for a while.
assistant
Sure.
user
Sorry to inform you that, there is no active reservation on your name in our records.
assistant
No problem, thank you.
user
Thank you for consulting us.
assistant