Hello.
user
Hello, how may I support you today?
assistant
Due to my health problem I want to cancel my reservation, can you please help me in that?
user
Sure. For cancelling your reservation please provide your name?
assistant
My name is Michelle Campbell.
user
Please wait a moment, I will check in our database.
assistant
Ok, I will wait for your response.
user
Sorry to say that, there is no active reservation on your name.
assistant
It's ok, no problem. Thank you.
user
Thank you for reaching us.
assistant