Hello.
user
Hello, how may I help you today?
assistant
I want to change my existing reservation, can you please help me with this?
user
Sure, please provide your good name.
assistant
I am Betty Mitchell.
user
Ok, please allow me a moment to check in the reservation list.
assistant
Sure.
user
Thanks fro waiting, we did not find any active reservation on your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for contacting us.
assistant