Hi.
user
Hello. How can I serve you today?
assistant
My holiday trip got cancelled due to heavy rainfall at my destination place, can you please help me in cancelling my recent reservation?
user
Sure, I'll help you in cancellation.
assistant
Thank you.
user
Can I know your name to check the reservation list?
assistant
I am Joseph Brown.
user
Thank you for providing your name, please give me some time.
assistant
Ok.
user
Thank you for waiting, I have checked the reservation list to cancel your ticket but there is no reservation found by this name.
assistant
Ok, no issues. Thank you.
user
Thank you for approaching us.
assistant