Hi.
user
Hello, how may I support you?
assistant
 Earlier I made a reservation, but now I need to cancel it. As I have an Important work at my office. Can you help me with cancellation?
user
Sure, may I know your good name?
assistant
Sarah Phillips, is my name.
user
Please wait for a while, I will get back to you with current status.
assistant
 Sure, take your time.
user
Thanks for your valuable time. We found a reservation on your name and your reservation has been cancelled successfully.
assistant
 That's ok, thanks for your valuable support.
user
Thanks for approaching us.
assistant