Hello.
user
Hello, how best I can aid you today?
assistant
I would like to cancel my recent reservation because my brother marriage was postponed, can you help me?
user
Sure, I am glad to help you with cancellation.
assistant
Thank you.
user
Can you please mention your name to check with your previous reservation?
assistant
I am Emily White.
user
Ok, please wait for a couple of minutes.
assistant
Sure.
user
Thanks for your time, there was no active reservation found on your name to cancel it.
assistant
That's ok, thank you for checking.
user
Thank you for approaching us.
assistant