Hello, I am Deborah Campbell.
user
Hello, how may I assist you?
assistant
I want to postpone my trip due to an emergency. Can you aid me in doing some changes in existing reservation?
user
Sure, I am here to help you. Hold on for a moment. Let me check.
assistant
Take your time.
user
Sorry Deborah Campbell, there are no flights reserved on your given name.
assistant
No issues. Thank you for checking.
user
Welcome, thank you for choosing us. Have a great day.
assistant
You are welcome.
user