Hello.
user
Hello. How can I aid you today?
assistant
I want to cancel my reservation due to heavy rains at my destination place, so please help me.
user
Sure, I can help you with that. Please provide me your good name.
assistant
My name is Robert Collins.
user
Ok, please let me check your reservation status first.
assistant
Sure.
user
Robert Collins, there is no reservation found under your name in our records to do cancellation.
assistant
No issues, thank you.
user
Thank you for choosing us, have a nice day.
assistant