Hello.
user
Hello, how may I help you today?
assistant
I need to cancel my reservation due to I am busy on reserved dates so please help me with that.
user
Sure, could you please provide your name to check your reservation details and proceed further?
assistant
Sure, please check the reservation with that name of Matthew Adams.
user
Ok, please wait a moment I will check and get back to you.
assistant
Sure, I will wait for your response.
user
Sorry Adams, I did not find any details in my database regarding your reservation.
assistant
Oh! May be booking is not done properly.
user
Thank you for choosing us, have a nice day.
assistant
Anyway, thank you for your time.
user