Hello.
user
Hello, how can I support you today?
assistant
I want to cancel my reservation due to heavy snowfall at my destination place, so please help me.
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, my name is Angela Perez.
user
Please give me a minute, I will check the reservation list and get back to you.
assistant
Sure.
user
Thanks for your patience, no existing reservation was found on the name of Angela Perez in the database.
assistant
No worries, thanks for your effort.
user
Thank you for choosing us.
assistant