Hello.
user
Hello. How may I help you today?
assistant
I want to cancel my ticket because my trip got cancelled unexpectedly. So, can you please help me?
user
I will help you with that.
assistant
Thank you.
user
Wait for a while.
assistant
Ok.
user
May I know your name please?
assistant
My name is Brandon Phillips.
user
I am sorry to say that there is no reservation found.
assistant
It's ok, thank you for the information.
user
Thank you for contacting us.
assistant