Hello.
user
Hello. How can I help you?
assistant
Due to some issues I want to cancel my reservation, can you help me out?
user
Sure, I will help you. Please wait a while, I will check and inform you. May I know your name please?
assistant
Myself Angela Allen.
user
There is no reservation on your name in our database.
assistant
That's ok, no problem.
user
Thank you for reaching us.
assistant
Welcome.
user