Hello.
user
Hello, how may I aid you?
assistant
My name is Kenneth Lopez. I want to change my existing reservation, due to some weather issue. Can you help me for that?
user
Sure, please wait a moment I will check your complete reservation details and proceed further.
assistant
Ok.
user
Sorry to say, there is no reservation on your name in my database.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us, have a nice day.
assistant
Welcome.
user