Hi.
user
Hello. How can I assist you?
assistant
Can you please change my recent reservation? As my planned trip has been postponed.
user
Sure, can I know your name please?
assistant
Sure, my name is Kathleen Clark.
user
Sorry, there is no reservation found on your name.
assistant
That's ok, thank you for giving the information anyways.
user
Thank you for approaching us.
assistant