Hello.
user
Hello. How can I assist you today?
assistant
My friend met with an accident, I should take care of him. Please help me in changing my existing reservation.
user
Sorry to hear that. May I know your name to check for the previous reservation?
assistant
Sure, my name is Mary Thomas.
user
Please allow me a moment.
assistant
Sure, take your time.
user
Mary, there is no reservation found under your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for contacting us, have a great day.
assistant