Hello.
user
Hello, how can I best serve you today?
assistant
I want to cancel my recent reservation due to cancel of my event. Could you please help me?
user
Sure, we are glad to assist you in that. Before proceeding to cancel your reservation. May I know your name?
assistant
I am Kenneth Thompson.
user
I am sorry to say you that there is no reservation found under your name in our database.
assistant
No problem, thank you for the information.
user
Thanks for contacting us.
assistant