Hello.
user
Hello. How can I help you?
assistant
I want to change my reservation, due to some health issues I am unable to travel those dates, can you please change my reservation?
user
Sure, I will help you to change your reservation.
assistant
Thanks.
user
Ok, may I know your name?
assistant
Sure, my name is Eric Carter.
user
Sorry, there is no reservation is found on your name to change your reservation.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Ok. Welcome. Thank you for choosing us.
assistant