Hello.
user
Hello, how may I help you?
assistant
Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?
user
Sure, may I know your name please?
assistant
Sure, I am Joshua Baker.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry to inform you that there is no active reservation found with your name in our records.
assistant
Ok, not an issue. Thank you for the information.
user
Most welcome.
assistant