Hello.
user
Hello. How can I assist you today?
assistant
I would like to change my existing reservation, please help me out.
user
Sure, I will help you with that. May I know your name for checking your previous reservation status?
assistant
My name is Amy Roberts.
user
Ok, please hold on a moment, I will check your reservation status. There is no previous reservation found on your name Amy Roberts.
assistant
Ok, no issue. Thank you for your information.
user
Thank you for reaching us, have a nice day.
assistant