Hello.
user
Hello. How may I help you?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
May I know your name?
assistant
My reservation was done under the name Mark Thomas.
user
Please wait for a moment.
assistant
Sure, take your time.
user
Sorry, there is no reservation found under your name.
assistant
That's ok, not an issue.
user
Thank you for choosing us.
assistant
Anyways, thank you for the information.
user