Hello, my name is Ronald Williams.
user
Hello, Ronald Williams, how can I support you?
assistant
Recently I met with an accident, so I want to cancel my recent reservation.
user
Sure, we are gleeful to help you. Please wait for a moment.
assistant
Ok.
user
Thanks for your patience, we found an existing reservation based on your name. Can I proceed for cancellation?
assistant
Sure.
user
Ok, your reservation has been cancelled.
assistant
Thank you for your good service.
user
Thanks for choosing us, have a nice day.
assistant
Your welcome.
user