Hi.
user
Hello, how can I assist you?
assistant
Could you please help me to cancel my recent reservation as my plan to meet my grand parents got postpone?
user
Sure, may I know your name please?
assistant
My name is Michael Williams.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there was no reservation found with your given name.
assistant
No problem, thank you for the information.
user
Thank you for opting us.
assistant