Hello.
user
Hello. How can I aid you?
assistant
My business trip has been postponed, can you please help me for changing the existing reservation?
user
Sure, give me a minute.
assistant
Sure.
user
May I know your name before checking.
assistant
My name is Lisa White.
user
Sorry, there is no reservation found under your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for opting us.
assistant