Hello.
user
Hello. How may I amend you?
assistant
Due to heavy rain, I want to change my reservation? Can you help me?
user
Sure, I will help you. May I know your name please?
assistant
Dorothy Mitchell here.
user
Please standby.
assistant
Ok.
user
Thank you for your time. Sorry, we could not find any reservation in your name.
assistant
No problem, Thanks for the information.
user
Thank you for contacting us. Hope to serve you again.
assistant