Hi.
user
Hello, how may I assist you?
assistant
I am very interested to visit historical places in my holidays, so, I have booked a trip to visit some old temple to write a story on that. But suddenly, my trip got cancelled, could you please cancel my ticket?
user
So sad to hear, can I know on which name ticket has been booked in past?
assistant
My name is Carol Parker.
user
Your reservation has been found, I will cancel your reservation, please give me a moment.
assistant
Sure.
user
Your ticket has been successfully cancelled, you will be refunded your amount shortly.
assistant
Ok, thank you so much for cancelling my ticket.
user
Thank you for reaching us.
assistant
Is there any penalty that I have to pay for cancelling?
user
No there will be just tax deduction, that's it.
assistant
Ok, thank you.
user
Welcome.
assistant