Hello.
user
Hello, how can I help you?
assistant
I want to cancel my recent reservation due to an emergency work, can you please help me with that?
user
Sure, Let me know your name please?
assistant
My name is Justin Parker.
user
Give me a moment.
assistant
Sure.
user
 Justin Parker, sorry to inform that there is no reservation by your name.
assistant
No problem, thank you.
user
Thank you for approaching us.
assistant