Hello.
user
Hello, how can I help you out?
assistant
I want to change my existing reservation due to some health issues, can you help me with that?
user
Sure, we are happy to assist you. Please let me know your good name.
assistant
I am Jeffrey Parker.
user
Sorry, there is no active reservation on your name in our records.
assistant
No issues, thank you for checking.
user
Thank you for choosing us.
assistant