Hello, I am Sharon Williams.
user
Hello, how may I serve you?
assistant
I want to change my existing reservation. Can you help me in this?
user
Sure, please wait. I will get back to you.
assistant
Ok, take your time.
user
Sorry, we do not found any active reservation in your name.
assistant
That's ok, not an issue. Thank you for your information.
user
Thanks for reaching us.
assistant