Hello, I am Jonathan Martinez.
user
Hello, how may I aid you today?
assistant
Due to sudden demise of my Great Grandmother, I want to change my existing reservation. Can you help me with this?
user
Sure, we will help you for changing your reservation. Please hold on.
assistant
Sure.
user
Thanks for being hold, we did not find any reservation on your name.
assistant
Ok, Thank you for providing information.
user
Thank you for contacting us.
assistant