Hello.
user
Hello. How may I assist you?
assistant
I am planning to change an existing reservation, due to health issue. Can you help me out?
user
Sure, I am here to help you. May I know your name please to check your reservation status?
assistant
My name is Robert Walker.
user
Please hold on a moment.
assistant
Sure.
user
Robert Walker, I have found your reservation. Can I have your airport codes please?
assistant
Sure, my airport codes are MSP to EWR.
user
Please help me with your planned travel dates.
assistant
I would like to travel on Aug 27 and return back on Aug 29.
user
Do you have any connection preference?
assistant
I am looking for a connecting flight.
user
May I know your other specifications?
assistant
No.
user
I found an economy class in Southwest airlines with fare 200 and it has single connection. Can I book your ticket?
assistant
That's fine, please proceed the booking.
user
Ok, your booking is confirmed with flight number 1025.
assistant
Thank you for your service.
user
Thank you for reaching us.
assistant