Hello.
user
Hello, how can I aid you today?
assistant
I want to postpone my trip due to an emergency. Can you aid me in amending my existing reservation?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know on whose name the ticket has been reserved formerly?
assistant
I have booked it on the name Robert Williams.
user
Sorry Robert Williams, there are no flights reserved on your given name formerly.
assistant
No issues. Thank you for checking.
user
Welcome, thank you for choosing us. Have a great day.
assistant