Hello.
user
Hello. How can I help you at this moment?
assistant
I am Edwards Mitchell. Due to my health problem I want to change my reservation, can you please help me to change my reservation?
user
Sure, I am here to help you with that, please wait for a minute. Thanks for your waiting, I could not find any reservation with your name in our database.
assistant
That's fine, thank you for your service.
user
My pleasure.
assistant