Hello.
user
Hello. How can I help you?
assistant
I need to change my existing reservation as my plan to go for an historical tour got postponed. Can you please check if my reservation is active or not? If it is active, please change.
user
Sure, I will help you to change your reservation.
assistant
Thank you.
user
Ok, may I know your name?
assistant
My name is Edward Williams.
user
Please give me a moment.
assistant
Ok, sure.
user
Sorry, no reservation found on your name to change your reservation.
assistant
Ok, no problem. Anyways, thank you.
user
Welcome, have a nice day.
assistant