Hi.
user
Hello, how may I assist you?
assistant
I want to cancel my reservation due to bad weather condition in my location.
user
Sure, I will help you out. Please provide me your name to check the previous reservation on your name?
assistant
Sure, my name is Benjamin Martin.
user
Please wait a moment.
assistant
Sure, take your time.
user
I found your reservation on your name and I cancelled it.
assistant
Ok, thank you for your help.
user
Thank you for reaching us.
assistant