Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my reservation due to heavy rains at my destination place, so please help me.
user
Sure, I am glad to help you.
assistant
Thank you.
user
May I know your good name?
assistant
Sure, my name is Joshua Martinez.
user
There is no reservation found on your name.
assistant
No issues, thank you.
user
Thank you for choosing us.
assistant