Hello.
user
Hello, how can I assist you today?
assistant
Owing to emergency I need to change my reservation, can you please help me?
user
Sure, I am here to help you. May I know your name?
assistant
I am Nicole Moore.
user
Ok, please wait for a while.
assistant
Ok.
user
Thank you for waiting, There was no reservation found on your name to change it.
assistant
Ok, no problem. Thank you for your response.
user
Thank you for contacting us.
assistant