Hello.
user
Hello, how may I help you?
assistant
I'm Michael Rodriguez.
user
Ok.
assistant
My scheduled examination dates has been postponed. So, I would like to change my existing reservation which is under my name. Can you please help me with that?
user
Please wait for a while. No reservation is found by name Michael Rodriguez.
assistant
Ok, no issues. Thank you for checking.
user
Thanks.
assistant