Hello.
user
Hello, how may I aid you?
assistant
Can you please help me in cancelling my reservation?
user
Sure, we are here to help you. May I know your name please?
assistant
Thank you, I am Virginia Scott.
user
Please wait for a while.
assistant
Ok.
user
Thanks for your time, there is no active reservation found in your name.
assistant
Ok, no problem. Thank you.
user
Thank you for choosing us.
assistant