Hello.
user
Hello. How can I help you at this moment?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, I will help you with that. Can you please mention your name for further process?
assistant
My name is Samantha Harris.
user
Ok, please hold on a moment.
assistant
Sure.
user
There is no previous reservation available under your name.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for reaching us.
assistant