Hi, I am Brian Perez.
user
Hello, how may I assist you?
assistant
Owing to an emergency, my live concert in Washington has been cancelled.
user
Ok.
assistant
So I want you to cancel my existing reservation?
user
Sure, please wait a moment.
assistant
Sure.
user
There is no reservation on your name.
assistant
Ok, no worries at all.
user
Thank you so much.
assistant
Thank you for your service.
user