Hello.
user
Hello. How can I aid you?
assistant
Can you please help me in cancelling my previous reservation?
user
Sure, We are here to help you. Can I know your name?
assistant
Thank you. Myself David Lewis.
user
Give me a minute.
assistant
Sure.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
It's ok, thank you for your help.
user
Thank you for reaching us.
assistant