Hello.
user
Hello. How can I aid you?
assistant
Due to heavy snow fall my exams have been postponed. Can you please help me in cancellation?
user
Sure, may I know your name?
assistant
Sharon Rodriguez here.
user
Sorry, there is no reservation found under your name.
assistant
Ok, not a problem.
user
Thank you for opting us.
assistant
Thank you for your help.
user