Hi.
user
Hello. How can I assist you now?
assistant
Can you help me with the cancellation of my recent reservation?
user
Sure, I am happy to help you with that. Can I have your good name please to check your reservation status?
assistant
I am Richard Perez.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry Richard Perez, no reservation has found under your name to cancel.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for choosing us,  have a good day.
assistant