Hi.
user
Hello, how can I assist you for the day?
assistant
Could you please help me to cancel my recent reservation as my plan to meet my grand parents got postpone?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your good name?
assistant
My name is James White.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, we found no reservation on your given name.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant