Hello.
user
Hello. What type of service you are expecting from us?
assistant
Can you please help me in changing my existing reservation?
user
Ok, I will help you with that.
assistant
Thank you.
user
May I know your name?
assistant
My name is Michael Baker.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to inform you that, there is no active reservation on your name in our database.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for consulting us.
assistant