Hello.
user
Hello.
assistant
My name is Steven Martinez.
user
How can I guide you?
assistant
Please check if my ticket is refundable or not, due to some financial is going on in my family, I would like to cancel my outing. Can you help me in cancelling my ticket?
user
Sad to hear that, I will try to help you in cancelling your ticket. Please wait a moment.
assistant
Ok.
user
Sorry, there is no reservation found with your name.
assistant
That's ok, no problem. Thank you for checking.
user
Thank you for reaching us.
assistant