Hello.
user
Hello, how can I assist you?
assistant
I have planned a trip last week and I had booked a ticket but suddenly my manager called to me a told that there is a network issue held in office so you have to take care of that one he told to me, can you please help me in flight ticket cancellation?
user
Sure, give me a minute.
assistant
Thank you and I will wait for your response.
user
Before that, May I know your name for checking?
assistant
Sure, my name is Mark Robinson.
user
Sorry, there is no reservation found under your name.
assistant
Ok but I got a confirmation mail that my flight ticket has confirmed. Can you please recheck that one?
user
On your request, I will re-check it.
assistant
Thank you.
user
I have cross checked, but I could not find the reservation under your name.
assistant
How can you say that my flight ticket is not there in your reservation list? I have already informed that I got a confirmation mail regarding the flight ticket booking.
user
Sorry for the inconvenience, I have confirmed with my higher authorities there is no reservation found under your name.
assistant
Ok, that's fine. Thank you for reconfirmation about my reservation status and thank you for your quick service.
user
Thank you for reaching us.
assistant
You are welcome.
user