Hi.
user
Hello.
assistant
Thomas Moore here.
user
Moore, what kind of assistance you are looking for?
assistant
I want to change my reservation as my grandfather is unwell and I have to stay with him for some days. Can you please help me in changing my reservation?
user
Sure, I am glad to help you. Please give me a moment to check your ticket status in our website.
assistant
Thank you so much. I will wait for your response.
user
Sorry Thomas, no reservation is available by your name.
assistant
No problem, thank you for checking.
user
Thank you for approaching us.
assistant