Hello, my name is Patricia Green.
user
Hello, how can I assist you at this moment?
assistant
Owing to emergency, I need to cancel my recent reservation. Please help me with that.
user
Sure, I am here to help you. Please allow me a moment to check your reservation status.
assistant
Sure.
user
Patricia Green, there is no active reservation found under your name in our database to cancel it.
assistant
No problem, thanks for your information.
user
Thank you for utilising our service.
assistant