Hi.
user
Hello, how can I help you today?
assistant
I am Shirley Brown. I have booked the ticket in the last week but my planned trip got cancelled. So, I need to cancel the ticket but I don't know the process. Can you please help me to cancel the ticket?
user
Sure, we are here to help you.
assistant
Ok.
user
Wait for some time I will check the reservations on your name and get back to you.
assistant
Sure, take your time.
user
Thanks for waiting there is no reservation found on your name.
assistant
No issues, thank you for your time.
user
Thanks for approaching us.
assistant