Hello, I am Donald Collins.
user
Hello,. How can I help you?
assistant
I am planning to postpone my trip due to an emergency. Can you aid me in doping some changes in my existing resevation?
user
Please wait a moment to check your reservation status.
assistant
Take your time.
user
Sorry, no reservation found by your name.
assistant
No issues. Thank you for checking.
user
Thanks.
assistant