Hello.
user
Hello. How may I assist you?
assistant
I have frustrated with your service, why because one of your agent misprint my name, so I want to change my reservation. Can you please help me out?
user
Ok, may I know your name to check the previous reservation of your's?
assistant
Sure, my name is Paul Thompson.
user
Please wait for a while, let me check the status of reservation.
assistant
Sure.
user
Thanks for your time, there is no reservation existed on your name.
assistant
Oh, sad to hear that. Anyway, thank you for the information.
user
Welcome, have a nice day.
assistant