Hi.
user
Hello, how can I assist you?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, I'm glad to help you with that. May I know your good name please?
assistant
I am Richard Moore.
user
Ok, please wait for a while.
assistant
Sure.
user
Richard Moore, there is no active reservation found under your name to do cancellation.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for choosing us, have a nice day.
assistant