Hello, Matthew Wright here.
user
Hello. How may I help you today?
assistant
I want to do some changes in the existing reservation because my friends are not able to come on the those dates, can you please help me?
user
Sure, please wait for a minute.
assistant
Ok.
user
There is no reservation found on this name, do you want to make a new booking from us?
assistant
No issues, thank you for informing, may be my friends had cancelled the ticket.
user
It's my pleasure.
assistant