Hello.
user
Hello, how may I best serve you today?
assistant
I made a reservation earlier in the wrong date unknowingly so, I want to change my existing reservation.
user
Ok, may I know your name please?
assistant
My name is Margaret Roberts.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, no reservation found with your name to change.
assistant
Ok, no worries. Thank you for your kind service.
user
Thanks for opting us.
assistant