Hello.
user
Hello. How can I aid you?
assistant
I want to cancel my recent reservation because my trip got cancelled, can you help me?
user
Sure, can I know your name for checking the details?
assistant
Yes, I am John Williams here.
user
Please stay online for a moment. Sorry Williams, there is no reservation found on your name.
assistant
Ok, no problem. Thank you for your information.
user
You are welcome.
assistant