Hello.
user
Hello, how may I aid you?
assistant
Due to my ill health issue, I would like to change my existing reservation. Will you help me with this?
user
Sure, could you please provide your name to proceed further?
assistant
My name is Rachel Carter.
user
Ok, please hold on for a moment.
assistant
Sure, I will wait for your response.
user
Sorry to say, there is no reservation on your name in my database.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for reaching us, have a nice day.
assistant