Hi.
user
Hello, how may I assist you today?
assistant
Owing to an emergency, my live concert got cancelled, so I want you to cancel my existing reservation.
user
Sure, may I know your name for the cancellation process?
assistant
Sure, Barbara Miller here.
user
Sorry, as per your concern I can not cancel your reservation, as your reservation is not found as per our records.
assistant
Ok, no issues. Thank you for your assistance.
user
Welcome, thank you for reaching us.
assistant