Hi.
user
Hello. How may I help you?
assistant
Can you please cancel my reservation which I have done with my name Joshua Smith.
user
Sure, I can help you Smith. Let me check your reservation status.
assistant
Sure, I will wait for your response.
user
Smith, I have not found any reservation by your name in our database.
assistant
It's ok, it might be not done properly while booking itself. Anyway thanks for checking your database.
user
Thank you for approaching us and have a nice day.
assistant