Hello.
user
Hello, how may I help you?
assistant
Actually, I got admitted in a hospital due to some health issues.So I prefer not to travel, could you help me in cancelling my reservation?
user
Sure, please wait for a while.
assistant
Ok.
user
Can I know your name please?
assistant
Myself George Edwards.
user
Sorry, we regret to inform you that there is no active reservation found with your name in our records.
assistant
That's fine, thank you.
user
Most welcome.
assistant