Hi.
user
Hello. How can I assist you?
assistant
Can you please help me to cancel my recent reservation as my plan to meet my grand parents got postpone due to my health issues?
user
May I know your name please?
assistant
I am Dorothy Rodriguez.
user
Please wait.
assistant
Sure.
user
Sorry, no reservation found on your name to cancel.
assistant
Ok, not an issue. Thank you for your information.
user
Most welcome.
assistant