Hello.
user
Hello. How can I help you?
assistant
I am Matthew Garcia. I want to change my existing reservation, due to heavy rainfall in New York. Can you help me?
user
Yes, I can help you.
assistant
Thank you.
user
Sorry to inform you that there is no reservation found on your name.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant