Hello,.
user
Hello, how exactly I can assist you?
assistant
 Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
I am Christopher Turner.
user
Please hold on for a second.
assistant
Sure.
user
Thanks for holding on, we did not find any reservation in your name.
assistant
Ok, no problem. Thanks for the information.
user
Thanks for approaching us, we hope to serve you again.
assistant