Hello.
user
Hello, how can I help you?
assistant
 I am Anna Anderson want to cancel my reservation due to prepone of my Football match. Can you help me in cancelling?
user
Sure, please wait for a moment, I will check and get back to you.
assistant
Ok.
user
Sorry, there was no reservation found with your name.
assistant
Thank you for your response.
user
Thank you for choosing us.
assistant