Hello.
user
Hello, how may I aid you for the day?
assistant
As my exams schedule has been postponed, I would like to change my existing reservation. Can you please help me?
user
Sure, can you please provide your name to check the existing reservation?
assistant
I am Matthew Lewis.
user
Ok, please be on hold.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no issues.
user
Thank you for reaching us.
assistant
Thank you for your response.
user