Hello.
user
Hello, how can I help you?
assistant
I want to cancel my reservation because I am unwell.  Can you please help me out?
user
Sure, I will help you.
assistant
Thank you.
user
Please may I know your name?
assistant
My name is Carol Lopez.
user
As per your request the reservation is cancelled on your name.
assistant
Thank you very much.
user
Thank you for choosing us.
assistant