Hello.
user
Hello, how can I help you?
assistant
I want to cancel my recent reservation, due to some health issue. can you help me?
user
sure, can you provide me your name?
assistant
Ok, I am Alexander Green.
user
Give me a moment.
assistant
Sure.
user
 Alexander Green. I regret to inform that there is no reservation by your name.
assistant
Ok, not an problem. Thank you for your information.
user
Thank you for reaching us.
assistant