Hello.
user
Hello. How may I help you?
assistant
Due to some personal work I want to cancel my recent reservation, can you help with that?
user
Ok, please let me know your name so that I can check your status.
assistant
Please check with the name of Nancy Hall.
user
Thanks for giving your name, please wait a moment.
assistant
Ok.
user
There is no reservation found with your name to cancel it.
assistant
It's ok, anyway thank you for your help.
user
Welcome, have a good day.
assistant