Hi.
user
Hello, how may I help you at this moment?
assistant
Owing an emergence, I want to cancel my recent reservation. Can you help me with it?
user
Sure, I will help you.
assistant
Ok.
user
May I know your good name?
assistant
My name is Samuel Smith.
user
Please be on hold for a moment.
assistant
Ok.
user
Sorry, there is no ticket existing on your name.
assistant
oK, NO ISSUES.
user
Thank you for opting us.
assistant