Hello.
user
Hello. How can I aid you today?
assistant
I want to change my existing reservation. Could you help me with that?
user
Sure, I am here to help you with that. Can you please share me your name?
assistant
Virginia Garcia.
user
Please wait a moment.
assistant
Ok.
user
Sorry, there is no active reservation found on your name in our database.
assistant
That's ok,  no problem.
user
Thank you for reaching us, have a nice day.
assistant
Thank you.
user