Hi.
user
Hello. How can I help you?
assistant
I need to cancel my reservation due to personal matters that I need to fix it on that time, can you help me in my ticket cancellation?
user
May I know your name please?
assistant
Sure, my name is Amanda Evans.
user
Sorry to say, there is no reservation on your name in our database.
assistant
Ok, that's fine, thank you for searching and providing the information.
user
Thanks for reaching us.
assistant