Hello.
user
Hello, how may I support you today?
assistant
Owing an emergency want to change my reservation, can you help me with it please?
user
Sure, please share me your good name.
assistant
My name is Katherine Martin.
user
Please wait for a while.
assistant
Take your time.
user
Sorry to say that, there is no active reservation found on your name.
assistant
That's fine, thank you for the response.
user
Thank you for opting us.
assistant