Hi.
user
Hello, how may I aid you?
assistant
Please cancel the reservation with the name of Samuel Lopez, as my trip got cancelled due to heavy rains at the destination.
user
Sure, we are here to assist you.
assistant
Thank you.
user
Please give me a minute, I will check with the reservation list and revert to you.
assistant
Ok, take your time.
user
Thank you for your patience, There was no reservation found on your given name.
assistant
Fine, thank you for your kind information.
user
Thank you for contacting us.
assistant