Hello.
user
Hello. How may I assist you?
assistant
I want to change my existing reservation due to bad health issues. Can you help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please to check your reservation status?
assistant
I am Ronald Martin.
user
Ronald Martin, no reservation has been found on your name in our records.
assistant
Ok, no problem. Thank you.
user
Thank you for approaching us.
assistant