Hello.
user
Hello, how may I help you at this moment?
assistant
I am Frank Carter. I need to cancel my recent reservation due to my scheduled examination dates has been postponed. Can you please help me?
user
Sure, I will help you. Please wait for a moment.
assistant
Ok, I will wait for your response.
user
Sorry, there is no reservation existing on your name.
assistant
No problem. Thank you for your information.
user
You are welcome, thank you for reaching us. Have a nice day.
assistant