Hello.
user
Hello, how may I serve you today?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, may I know your name please?
assistant
Joshua Martinez here.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, no reservation found with your name to cancel.
assistant
No problem, Thanks for the information.
user
Thanks for availing us, have a nice day.
assistant