Hello.
user
Hello, how can I guide you for today?
assistant
Unfortunately, I would like to cancel my recently done reservation due to heavy floods. Can you please help me in this?
user
Sure, may I know your name please?
assistant
Sure, my name is Emma Hernandez here.
user
Please give me a minute, I will find your existing reservation.
assistant
Sure, take your time.
user
Sorry, there is no reservation found under your name.
assistant
That's fine.
user
Thank you for reaching us.
assistant
Thank you for consulting us.
user