Hi.
user
Hello. How may I assist you today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I'll definitely help you with that. May I know your good name please?
assistant
Myself Sarah Thompson.
user
Ok Thompson, please give me a moment to check your reservation status.
assistant
Sure.
user
Thompson, there is no reservation found under your name to do cancellation.
assistant
No problem, thanks for checking.
user
Thank you for approaching us.
assistant