Hello.
user
Hello. How can I help you?
assistant
I want to change my existing reservation, can you please help me with this?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
I am Helen Robinson.
user
Thank you very much. Please wait for a while, let me check your reservation status in our database.
assistant
Sure.
user
We are regret to inform you that there is no active reservation on your name in our data.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant