Hi.
user
Hello, how can I aid you today?
assistant
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
Sure, we are glad to help you.
assistant
Thank you.
user
Before proceeding to cancel your previous flight reservation. May I know your name?
assistant
Sarah Wright here.
user
Sorry Sarah Wright, we haven't found any flight reservation based on your name.
assistant
Ok, no problem.
user
Thanks for approaching us.
assistant
Thanks for your information.
user