Hi.
user
Hello. How could I aid you?
assistant
Myself, Melissa Hill.
user
Glad to meet you Hill.
assistant
I have booked a ticket to Houston on last week, now I need to cancel that ticket because of health issue. Can you please help me in cancel that ticket?
user
Sorry to hear that one Hill, I can help in that. Please wait for a while to check your ticket in our data base and I will provide the information to you.
assistant
Ok, take your time.
user
Thank you for waiting, as per your information there is no ticket found on your registered name. I think it is not booked properly or not yet confirmed while booking.
assistant
That's ok, thank you for your information.
user
You are welcome and thank you for communicating with us. Have a great day.
assistant