Hello.
user
Hello, how can I assist you?
assistant
I would like to cancel my reservation, as my exams cancelled. Can you please help me out with that?
user
Sure, I am happy to help you. Can I have your good name?
assistant
Thank you. Myself Betty Harris.
user
Sorry, we did not find any active reservation on your name in our records.
assistant
Ok, no problem. Anyway thank you for checking out.
user
Thank you for contacting us.
assistant