Hi.
user
Hello, how can I aid you today?
assistant
Would it be possible to cancel my reservation, which I have done with my name?
user
Sure, can you share your name please?
assistant
My name is Pamela Edwards.
user
 Sorry, no reservation found on your given name in our database to cancel it.
assistant
That's ok, thank you for the response.
user
Thank you for contacting us.
assistant