Hello.
user
Hello, how may I help you today?
assistant
Owing to an emergency, I want to change my existing reservation. Can you please help me in that?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your name to check the previous reservation status?
assistant
Myself Cynthia Wilson.
user
Ok, please wait for a minute.
assistant
Sure.
user
Thank you for waiting, we found a reservation on your name. Can you please share your new journey dates?
assistant
My trip dates are Sept 09 to Sept 11.
user
May I know your journey locations?
assistant
My airport codes are ORD to BOS.
user
Do you have any specifications?
assistant
I need a connecting flight in economy class.
user
We found a connecting flight 1019 from United Airlines has fare 100. Shall I proceed?
assistant
You can proceed.
user
Your ticket has been confirmed in economy class.
assistant
Thank you.
user
Thank you for opting us, have a safe journey.
assistant