Hello.
user
Hello, how can I assist you?
assistant
I don't feel like travelling this week. I am mentally upset. Please cancel my reservation.
user
I am sorry about your mental condition, may I know your name please?
assistant
My name is Richard Lee.
user
Richard, I am sorry to say there is no reservation with your details.
assistant
That's fine. Thank you for the information.
user
Welcome.
assistant