Hi.
user
Hello. How can I aid you?
assistant
I want to cancel my recent reservation due to an emergency, can you please help me?
user
Sure, We are here to help you. May I know your name?
assistant
Sure, my name is Frank Allen.
user
Give me a minute.
assistant
Sure, I will wait.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
Ok, not an issue.Thank you for your information.
user
Thank you for reaching us.
assistant