Hello.
user
Hello, how may I assist you?
assistant
Due to sudden changes my exams got cancelled. I want to alter my reservation.
user
Ok, may I know your name please?
assistant
Jeffrey Robinson.
user
Jeffrey, hold on for a moment please.
assistant
Ok.
user
Let me check in our database.
assistant
Ok.
user
Sorry Jeffrey, there are no flights reserved on your name.
assistant
Not an issue, thank you.
user
Welcome. Thank you for reaching us.
assistant