Hello,.
user
Hello, how can I oblige you today?
assistant
I am Justin Miller. I want to change my existing reservation due to my exam scheduled has been postponed, can you please help me with that?
user
Sure, please be on hold.
assistant
Ok.
user
Thanks for being patient, there was no reservation found on your name.
assistant
Ok, no issues. Thanks for your information.
user
Thanks for choosing us.
assistant