Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my recent reservation, due to some personal problems. Can you help me?
user
Sure, may I know your good name?
assistant
Sure, my name is Stephen Robinson.
user
Please wait for a moment.
assistant
Sure, take your own time.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok, not an issue. Anyway, thank you for your information.
user
Thank you for reaching us.
assistant