Hi.
user
Hello, how may I assist you today?
assistant
Owing to an emergency, I want to change my existing reservation.
user
May I know your name for the changing process?
assistant
Sure, Mark Davis here.
user
Thank you, please wait for a minute. Sorry, we couldn't find a reservation on your name to change.
assistant
Ok, no issues. Thank you for your information.
user
Welcome, thank you for reaching us.
assistant