Hello.
user
Hello,. How can I help you today?
assistant
Due to sudden health issue, I am not able to travel in a flight. So, I would like to cancel my reservation. Can you please help me out with that?
user
Sure, can I have your name please?
assistant
Thank  you for accepting my request, my name is Sharon Young.
user
Ok, please wait for a while.
assistant
Sure, take your time.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.
user
Thank you for reaching us.
assistant
Welcome.
user