Hello.
user
Hello. How may I assist you today?
assistant
Please change my existing reservation due to some health issues?
user
I am sorry to hear that. I will help you. Please help me with your name.
assistant
Sure, I am Kevin Lee.
user
Please allow me a minute.
assistant
Sure.
user
Kevin Lee, I am really sorry to inform you that there is no booking done on your name to make the changes as per your request.
assistant
Ok, not an issue.
user
Thank you for understanding.
assistant
Thank you for your information.
user