Hello. I am Melissa Mitchell.
user
Hello, how may I aid you today?
assistant
Owing to an emergency, I want to cancel my recent reservation. Will you help me to cancel it?
user
Please give me a moment.
assistant
Sure.
user
Unfortunately Melissa Mitchell, there is no reservation found with your provided name.
assistant
Ok, no problem. Thank you.
user
Thank you for choosing us.
assistant