Hi.
user
Hello, How can I support you today?
assistant
Owing to an emergency, I have to cancel my reservation. Can you help me in doing that?
user
Sure, we are gleeful to help you for cancellation. To proceed further can I know your good name please?
assistant
I am Rachel Hall.
user
Thanks for your name. Please wait a while.
assistant
Ok.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for opting us, Have a great day.
assistant