Hi.
user
Hello.
assistant
Emily Davis here.
user
How may I assist you?
assistant
 Yesterday I booked a ticket to New York through your agency, your agent by mistakenly booked a ticket on wrong dates, so I want to change my reservation.
user
First I would like to apologise you for what was happened to you. Yes, I am here to help you again.
assistant
Ok, that's fine.
user
Please give me a minute to check.
assistant
Sure.
user
Sorry. There is no reservation is found in my database. Do you like to know anything else?
assistant
No issues, thank you for your information.
user
You are welcome.
assistant