Hi.
user
Hello, how may I help you?
assistant
I made a reservation earlier but unknowingly I provide wrong dates, so I want to change my reservation. Can you help me with that?
user
Sure, may I know your name?
assistant
My name is Dorothy Garcia.
user
Ok, please be on hold.
assistant
Ok.
user
Sorry, no reservation found on given name.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant