Hi,.
user
Hello.
assistant
I am Thomas Taylor.
user
How may I assist you?
assistant
Please, cancel my recent reservation due to sudden demise of my grandfather.
user
Sure, I am here to help you.
assistant
Thank you.
user
Please, wait a while.
assistant
Sure.
user
Thanks for waiting.
assistant
Ok.
user
I did not find any reservation on your name to proceed for cancellation.
assistant
Ok, not a problem. Thank you.
user
Thank you for reaching us.
assistant