Hello.
user
Hello, how can I aid you?
assistant
I would like to change my reservation due to heavy rainfall at my destination location, can you please help me out with that?
user
Sure, can you share your name for checking?
assistant
Thank you. Myself Frank Hall.
user
Give me a minute.
assistant
Sure, take your time.
user
Sorry, there is no reservation found under your name.
assistant
That's ok, no problem. Thank you for checking out.
user
Thank you for reaching us.
assistant