Hello.
user
Hello, how can I guide you for today?
assistant
I am Charles Collins. I am planning to cancel an existing reservation, due to health issue. Can you please cancel my ticket?
user
I will help you with that.
assistant
Thank you.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
That's fine, thank you for your service.
user
Thank you for contacting us, have a nice day.
assistant