Hi, Eric Phillips here.
user
Hello, how can I aid you?
assistant
Owing to an emergency, my business conference got preponed, So I had a request to you to change to my existing reservation?
user
Sure, I will help you. Please wait for a while.
assistant
Sure.
user
Thanks for waiting, but there is no reservation found with your name.
assistant
Ok, no issues. Thanks for your support.
user
Thank you for choosing us, have a good day.
assistant