Hi.
user
Hello. How may I assist you today?
assistant
I want to change my existing reservation. Can you help me for that one?
user
Sure, may I know your name?
assistant
Sure, Nancy Taylor here.
user
Please wait a moment.
assistant
Sure.
user
Thanks for your time, we are sorry to say that there is no active reservation found on your name.
assistant
No issues, thank you for the information.
user
Thanks for opting us, wish you a great day.
assistant