Hello.
user
Hello. How may I help you?
assistant
Can you please cancel my reservation, due to cancel of my trip with friends?
user
Can I know your name?
assistant
My name is Nancy Johnson.
user
Let me check details with your recent reservation.
assistant
Sure.
user
Sorry, there is no reservation by name Nancy Johnson.
assistant
Ok, no issue. Thank you.
user
Thanks.
assistant