Hi.
user
Hello, how can I serve you today?
assistant
I want to cancel my flight reservation as I am unwell, can you please help me?
user
Sure, we are perky to help you.
assistant
Thank you.
user
May I know your good name to proceed further?
assistant
Myself Dorothy Young.
user
There is no reservation found on your name in our database to cancel it.
assistant
Not an issue. Anyway, thank you for checking.
user
Thank you for availing us.
assistant