Hi, myself Ashley Hall.
user
Hello Hall, how can I help you?
assistant
I would like to change my reservation as I am unwell, please help me in changing my reservation.
user
Sure, I will help you. Please wait for a moment.
assistant
Sure.
user
Sorry Hall, no reservation found under your name.
assistant
Not an issue, thank you for checking.
user
My pleasure, have a nice day.
assistant