I am Anna Davis. unfortunately I had booked a ticket to wrong destination, could you help me to change that one?
user
Hello Anna, please give me a moment.
assistant
Sure.
user
Thank you for waiting. Sorry Anna, there is no flight reservation on your name.
assistant
OK, thank you for providing the information.
user
Sorry for inconvenience, have a nice day. It is my pleasure.
assistant
OK, no problem.
user