Hello.
user
Hello.
assistant
I just want to change my existing reservation, due to sudden demise of my grand mother.
user
How may I oblige you? Sure, I will help you. Can you please provide me your name?
assistant
Karen walker is my name.
user
Sorry, there are no reservation found on your name.
assistant
That's ok, no issues. Thank you for informing.
user
Thank you for reaching us.
assistant