Hello.
user
Hello, how can I help you today?
assistant
I am looking to change the trip dates in  the past ticket because the examination is postponed. Can you please help me to do that?
user
Sure, we are here to help you. May I know your name?
assistant
Thank you for considering my request. My name is Jacob Parker.
user
Ok, wait for some time I will check and get back to you.
assistant
Ok, take your time.
user
Thanks for waiting there is no reservation found on your name.
assistant
It's ok, not a problem with that. Anyways thank you for your time.
user
Thanks for approaching us.
assistant