Hello. Is this flight ticket booking agency?
user
Hello. Yes, you are at right place. What can I do for you?
assistant
The unexpected injury happen to me, the travelling authorities told that you are unfit to travel in flight with a suggestion of physician, so I need to cancel my booking.
user
Sure, could you please provide your name to check your reservation status.
assistant
My name is Nancy Moore.
user
Ok, please hold on for a moment to check.
assistant
Ok.
user
Yes Nancy, I have cancelled your reservation successfully.
assistant
Thank you for your help.
user
Thank you for contacting us, have a great day.
assistant