Hello.
user
Hello, how may I help you today?
assistant
I want to cancel my reservation. Can you help me?
user
Sure, I will help you. Just wait for a while.
assistant
Ok.
user
Can I know your name please?
assistant
I ma Nicholas Wright.
user
Sorry Nicholas, there is no reservation found with your name in our records.
assistant
It's fine. Anyway, thank you for your help.
user
You are welcome.
assistant