Hello.
user
Hello, how can I assist you today?
assistant
I want to change my existing reservation due to sudden postpone of my family trip dates. Can you help me with that?
user
Sure, may I know your name please?
assistant
I am Emma Young.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry, there was no reservation found with your given name.
assistant
Ok, no issues. Thank you.
user
Thank you for opting us.
assistant