Hello.
user
Hello. How may I aid you?
assistant
I need to change my reservation due to my planned event got postponed. So please help me with that.
user
May I know your name?
assistant
Thank you. Please check the reservation with my name Melissa Turner.
user
Sorry, no reservation found on your name.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Thank you.
assistant
Most welcome.
user