Hello.
user
Hello, how can I help you?
assistant
 I am Frank Perez want to cancel my reservation due to heavy snow storm from couple of days. Can you help me in cancelling?
user
Just hold on a moment.
assistant
 Ok.
user
We are sorry to say that there is no reservation found with your given name.
assistant
Thank you for your help.
user
Thank you for availing us.
assistant