Hello.
user
Hello, how may I assist you now?
assistant
I am planning to change an existing reservation, due to health issue. Can you please change my reservation?
user
Ok, please share your name to check with your existing reservation.
assistant
Thank you, I am Edwards Johnson.
user
Give me a moment to check with availability of your reservation.
assistant
Sure.
user
Edwards Johnson, there is no active reservation by your name in our database. Sorry to the inconvenience.
assistant
That's fine, thank you for your service.
user
Have a nice day.
assistant