Hi. I am Jack Perez.
user
How may I lend a hand to?
assistant
I have booked the ticket in the last week but my planned trip got cancelled. So, I need to cancel the ticket but I don't know the process. Can you please help me to cancel the ticket?
user
Jack, I am here to help you with that. Let me check your reservation status in our database.
assistant
Ok.
user
Perez, no reservation is found on your name in our records.
assistant
That's ok, thank your your information.
user
Thank you Perez for contacting our agency.
assistant