Hi.
user
Hello, how can I guide you for today?
assistant
Owing an emergency want to cancel my reservation, can you help me out with it please?
user
I will help you with that. May I know your name?
assistant
Thank you, my name is Joseph Jones.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok.
user
Sorry, there is no reservation found under your name in our database.
assistant
That's ok, thank you for the response.
user
Thank you for contacting us, have a nice day.
assistant