Hello.
user
Hello. How may I support you?
assistant
I am Virginia Collins, want to cancel my recent reservation due to some personal problem. Please help me out with that.
user
Sure, please wait a moment.
assistant
Ok.
user
Thank you for your time, we did not find any active reservation in your name to cancel.
assistant
It's ok, thank you for your help.
user
Thank you for reaching us.
assistant