Hello,.
user
Hello, how can I help you?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
May I know your name please?
assistant
My name is Sandra Anderson.
user
Please wait a while.
assistant
Ok.
user
Sorry to say, there is no reservation on your name in our database.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for opting us.
assistant