Hi. I am Gary Wright.
user
Hello, How can I assist you today?
assistant
I don't want to fly in this season, so, I have cancelled my holiday trip. Can you help me to cancel my reservation? Please check.
user
Sure, I am happy to help you. Please wait for couple of minutes.
assistant
Sure.
user
Thank you for waiting, There is a  recent reservation found on your name. Can I proceed with the cancellation on the name  Gray wright?
assistant
Then cancel my reservation.
user
Your reservation has been cancelled successfully.
assistant
Thank you.
user
Thank you for approaching us.
assistant