Hello.
user
Hello.
assistant
I am Alexander Lee from California.
user
How can I assist you at this moment?
assistant
Due to sudden assignment of work to my by my boss, I would like to cancel my holiday trip. Can you help me in cancelling my reservation?
user
Sure, I will help you with this. Please be on hold for a moment.
assistant
Ok, take your time.
user
Alexander Lee, there is no active reservation found under your name in our database.
assistant
Its ok, no issues. Thank you for the information.
user
Thank you for contacting us.
assistant