Hello.
user
Hello, good evening.
assistant
Do you provide cancellation of flight ticket service? As I need to cancel my recent reservation to Dallas.
user
Sure, we do provide cancellation services also.
assistant
Due to heavy rains in Dallas, the live music concert got cancelled. Can you please help me by cancelling the recent reservation?
user
Sure, I'll definitely help you in that. Firstly, please let me know your name to check for your reservation status.
assistant
Previously, I have done the reservation with the name of Daniel Lopez.
user
Ok Lopez, please wait for a while. I'll get back to you in few seconds.
assistant
Sure, take your own time.
user
Lopez, thank you for waiting. I have searched for your reservation details but there is no active reservation found under your name to do cancellation.
assistant
Ok, not an issue. May be something went wrong while making the reservation previously.
user
Yes, it might be the reason for that.
assistant
Thank you for providing valuable information.
user
You are always welcome, thank you for utilising our service. Have a great day.
assistant