Hi,.
user
Hello, how can I help you?
assistant
Owing to an emergency I need to cancel my recent reservation.
user
Sure, may I know your name please?
assistant
I'm Kenneth Harris.
user
Ok, please stand by.
assistant
Sure.
user
Thanks for your time, sorry no reservation found with your name.
assistant
Thanks for the help.
user
Thank you for choosing us, have a nice day.
assistant