Hello.
user
Hello, how exactly I can help you with?
assistant
 Recently I had a reservation with the name of Brian Young, to attend for horse racing festival. I cannot attend there due to some health issues. Can you cancel my reservation?
user
Sure, I am grateful to help you. Please standby, I will revert to you.
assistant
Ok, take your own time.
user
Thanks for waiting, I found a reservation with your name. Shall I proceed to cancel?
assistant
Yes, please proceed to cancel.
user
Your flight reservation is cancelled.
assistant
Thank you for your kind response.
user
Thank you for availing us, hope to serve you again.
assistant