Hi.
user
Hello, how may I oblige you today?
assistant
I would like to cancel my recent reservation due to sudden demise of my great grand mother. Can you please check the reservation by this name Cynthia Edwards?
user
Sure, we are ecstatic to help you.
assistant
Thank you.
user
Please give me a moment.
assistant
Sure.
user
Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant