Hello, Shirley Lee here.
user
Hello, how may I assist you?
assistant
Owing to an emergency I would like to cancel my recent reservation, Can you help me in doing this?
user
Ok, please wait a moment.
assistant
Ok.
user
Thanks for being patient. Sorry there is no reservation found on your name.
assistant
Ok, no issues.
user
Thanks for choosing us, have a nice day.
assistant
Thank you for the service.
user