Hello,.
user
Hello. How may I be of your help?
assistant
Owing to an emergency I had to request for this change reservation.
user
Sure. Please let me know your name to check the reservation status.
assistant
I am Anna Phillips.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for waiting, we did not found any reservation by your name.
assistant
Thanks.
user
Thank you for reaching us.
assistant