Hello.
user
Hello, how can I assist you today?
assistant
 I am Scott Lewis want to cancel my reservation due to cvhange in my trip dates with my family. Can you help me in cancelling?
user
Sure, may I know your name?
assistant
I am Scott Lewis .
user
Ok, please wait.
assistant
Ok.
user
There is no reservation found on your name.
assistant
Thank you.
user
Thank you.
assistant