Hello.
user
Hello, how may I aid you today?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, may I know your name please?
assistant
My reservation was done under the name Virginia Martinez.
user
Please wait for a moment.
assistant
Sure, take your time.
user
Sorry Martinez, there is no reservation found as per your name in our database.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us with a query.
assistant