Hello.
user
Hello, how may I aid you for today?
assistant
I need to modify my travel dates in the past ticket, can you please help me with that?
user
Sure, can you please help me with your name to check the status of previous reservation?
assistant
Yes, my name is Pamela Phillips.
user
Sorry, I have not find any active reservations under your name in our database Phillips.
assistant
It's ok, I think the ticket is not properly booked last time. Thank you for helping me.
user
Yes, thank you for using our service.
assistant