Hello.
user
Hello, how can I help you today?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, please wait a moment.
assistant
Ok.
user
May I know your name?
assistant
Timothy King here.
user
We found a reservation with your name and it has been cancelled successfully.
assistant
Thank you so much.
user
Thanks for reaching us.
assistant