Hello, I am Carolyn Wright.
user
Hello, how may I help you at this moment?
assistant
Due to an emergency, I would like to cancel my recent reservation.
user
Sure, please wait for a moment.
assistant
Ok, take your time.
user
Sorry, no ticket is showing on your name.
assistant
That's ok, it may be cancelled by my friend before.
user
Thank you for reaching us.
assistant
Welcome.
user
You are welcome.
assistant