Hello.
user
Hello.
assistant
I am Emily Taylor.
user
Emily, how can I assist you?
assistant
I want to cancel my reservation, due to financial issues, can you help me?
user
Sure, please hold on for a while.
assistant
Sure, take your time.
user
Sorry, no reservation is available by your name.
assistant
That's ok, thank you for your information.
user
Thank you for contacting us.
assistant