Hi. I am Steven Walker.
user
Hello, may I know how best I can help you today?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you help me in this?
user
Sure, please hold on a minute.
assistant
Ok.
user
Thank you for waiting, no reservation was found on your name.
assistant
It's ok, thank you.
user
Thank you for choosing us.
assistant