Hello.
user
Hello, how may I help you today?
assistant
I am Deborah Hernandez, want to cancel my reservation. Can you please help me?
user
Sure, we are glad to help you.
assistant
Ok.
user
Please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
That's fine, thank you.
user
Thank you for opting us.
assistant