Hello.
user
Hello. How can I aid you?
assistant
Can you please help me in changing my existing reservation to Boston? As my meeting got postponed at Boston.
user
Sure, I am here to do that.
assistant
Thank you.
user
Please, wait for a while.
assistant
Sure.
user
May I know your name please  to proceed?
assistant
My name is Amanda Taylor.
user
Sorry, no reservation was found on your name.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for reaching us.
assistant