Hi.
user
Hello. How may I assist you?
assistant
I want to cancel my reservation which is done recently due to some health issues, can you please help me in this?
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, my name is Gary Walker.
user
 Gary Walker, we haven't found any reservation under your name in our database.
assistant
Ok, no problem.
user
Thank you for choosing us.
assistant
Anyways, thank you for your service.
user