Hello.
user
Hello, how can I help you?
assistant
Prepone plan came into a picture owing to announcement of birth of baby boy. So I need to cancel my recent reservation, can you please help me?
user
Sure, I am happy to help you. Can I know your name please?
assistant
My name is Virginia Green.
user
Please wait for a while.
assistant
Sure.
user
There is no reservation found on your given name.
assistant
Ok, no problem. Thanks for your information.
user
Thanks for choosing us.
assistant