Hello.
user
Hello, how can I assist you?
assistant
I want to cancel my recent reservation due to sudden demise of my grand father. Can you please help me with this?
user
Sure, I'm glad to help you with that. May I know your good name please?
assistant
Sure, I am Kevin Smith.
user
Ok, please wait for a while.
assistant
Ok.
user
Kevin Smith, there is no active reservation found under your name to do cancellation.
assistant
Ok, no problem. Thank you for checking.
user
Thank you for choosing us, have a nice day.
assistant