Hello.
user
Hello, how may I aid you?
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, may I know your name?
assistant
My name is Helen Jones.
user
Please give me a moment to check your ticket status.
assistant
Sure, take your time.
user
Sorry Helen Jones, no reservation is available by your name.
assistant
That's ok, thank you for your information.
user
Thank you for choosing us.
assistant