Hello.
user
Hello, how may I render you today?
assistant
I want to change my recent reservation due to some issues, can you help me in doing that?
user
Sure, may I know your good name?
assistant
I am Matthew Adams.
user
Ok, please wait for  a minute.
assistant
Sure, take your time.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, no issues. Thank you for checking the status.
user
Thank you for reaching us.
assistant