Hello, I am Scott Collins.
user
Hello, how can I serve you?
assistant
I need to change my recent existing reservation due to postpone of my document verification in office. Can you please help me out with this?
user
Sure, please wait a moment I will check and let you know.
assistant
Sure, I will wait.
user
Sorry, no reservation found on your name.
assistant
Not a problem, thank you for the information.
user
Thank you for opting us.
assistant