Hello.
user
Hello. How can I assist you today?
assistant
I want to cancel my reservation which I had made a week ago, due to some family issues. Can you help me?
user
Sure, may I know your name to check the status of your previous reservation?
assistant
Sure, myself Ruth Baker.
user
Please allow me a moment to check for the previous reservation.
assistant
Ok, take your time and revert to me with my booking status.
user
Ruth, there is a no reservation found under your name.
assistant
Oh! maybe my husband have cancelled my reservation and did not inform me.
user
Thank you for contacting us.
assistant
Anyways, thank you for checking.
user
You are welcome.
assistant
You are welcome.
user