Hello.
user
Hello, how may I help you?
assistant
I want to change my existing reservation, as I am not interested to travel now. Can you please help me with this?
user
Ok, may I know your name please for further process?
assistant
Sure, I am Gregory Perez.
user
Please wait for a mean while.
assistant
Sure.
user
Sorry Perez, there is no reservation found as per your name to change your reservation.
assistant
Ok, not an issue. Thank you for your information.
user
You are welcome.
assistant