Hello.
user
Hello, how can I help you?
assistant
Owing to an emergency, I want to change my reservation. Can you please help me with that?
user
Sure, may I know your name please?
assistant
Patricia Young.
user
Ok, please wait for a moment.
assistant
Ok.
user
Sorry, there was no reservation found with your given name.
assistant
Not an issue, thank you for the information.
user
Thank you for opting us.
assistant