Hi.
user
Hello. How can I aid you?
assistant
Owing to an emergency  had to request for this change reservation.
user
Sure, I can help you. May I know your name?
assistant
My name is Kathleen Jones.
user
Give me a minute.
assistant
Sure.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
Thank you.
user
Thank you for reaching us.
assistant