Hello.
user
Hello. How can I assist you?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.
user
Sure, please give me your name.
assistant
Sure, myself Virginia Hall.
user
Sorry, there is no reservation available on your name.
assistant
Oh! It may not be booked properly due to server issue. Anyway, thank you for your time.
user
You are welcome.
assistant