Hi.
user
Hello, By what way can I provide assistance to you?
assistant
My name is Steven Collins. I want to cancel my reservation due to heavy rainfall in my location.
user
Sure, I will help you in cancellation. Please wait, let me check your reservation status.
assistant
Thank you.
user
Thanks for your time. Sorry Steven Collins, there is no active reservation on your name to cancel it.
assistant
Ok, not an issue. Thank you for your help.
user
Thanks for choosing us.
assistant