Hi,.
user
Hello, How could I assist you?
assistant
Owing to an emergency, I want to cancel my journey.
user
Ok, Can you provide me your name to proceed further?
assistant
I am Brenda Carter.
user
Just a moment.
assistant
Ok.
user
Thank you for waiting.
assistant
Ok.
user
Unfortunately there is no recent reservation found on your name. Thank you for approaching us. Have a great day.
assistant
Ok, Thanks for your service.
user