Hello.
user
Hello, how may I assist you?
assistant
I wan to cancel my reservation as I am sick and can not make to the trip, can you please help?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
Sure, my name is Joshua Thomas.
user
Thank you, unfortunately there is no active reservation found in our data base.
assistant
No problem, thank you.
user
Welcome, thank you for reaching us.
assistant