Hello.
user
Hello, how can I help you?
assistant
I am looking to cancel my recent ticket because I have to attend an important meeting in the office. So, I am unable to catch the flight. Can you please help me to cancel the ticket?
user
Sure, I can help you.
assistant
Thank you for accepting my request.
user
Can I know your name please?
assistant
Sure, my name is Dennis Green.
user
Sorry Dennis, there is no active reservation found with your name in our records.
assistant
It's ok, not a problem with that one. Anyways thank you for searching the ticket status.
user
Most welcome.
assistant