Hello.
user
Hello. How can I assist you?
assistant
Owing for an emergency, I want to cancel my flight reservation. Can you please help me?
user
Sure, can I know your name please.
assistant
Sure, my name is Kevin Hernandez.
user
Ok, wait a moment please.
assistant
Sure.
user
Sorry to say that, there is no reservation found on your name.
assistant
Not an issue. Anyway, thank you for checking.
user
Thank you for approaching us.
assistant