Hello.
user
Hello, how can I aid you today?
assistant
On the name of Michelle Martinez, I want  to cancel my reservation because of having the important meeting.
user
Sure, I will cancel your reservation Michelle.
assistant
Ok.
user
please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Ok.
user
Thank you for approaching us.
assistant
Thank you for your information.
user