Hi.
user
Hello, May I know your name?
assistant
I need to cancel my recent reservation due to owing an emergency. Can you please help me with it? My name is Susan Mitchell.
user
Sure, Please wait.
assistant
Ok.
user
Thanks for waiting, there is no reservation found with your name in our data base.
assistant
Ok, it's not an issue. Thanks for your response.
user
Thank you for contacting us.
assistant