Hello.
user
Hello. How may I help you?
assistant
I want to cancel my recent reservation owing to an emergency.
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
I am Kimberly Parker.
user
 I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
Thank you for checking.
user
Thank you for choosing us.
assistant