Hi.
user
Hello, how can I assist you for the day?
assistant
Can you please cancel my reservation due to sudden demise of my grand father?
user
Sure, I am here to help you.
assistant
Thank you.
user
May, I know your good name?
assistant
I am Pamela Hernandez.
user
Sorry, we found no reservation on your given name.
assistant
It's ok, thank you for checking.
user
Thank you for reaching us.
assistant