Hello.
user
Hello, how may I assist you today?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, may I know your good name please?
assistant
My reservation was done under the name Thomas Lee.
user
Please wait for a moment.
assistant
Sure, take your time.
user
Sorry Lee, there is no reservation found as per your name in our database.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
You are welcome.Thank you for reaching us with a query.
assistant