Hello.
user
Hello.
assistant
I am Sharon Nelson.
user
How can I assist you at this moment?
assistant
I want to cancel my reservation, due to heavy rainfall in New York, can you help me in booking?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
Please wait a moment and I will check your reservation status.
assistant
Sure.
user
Sorry Sharon Nelson, no reservation has found under your name to cancel.
assistant
That's ok, thank you for your information.
user
Thank you for choosing us, have a great day.
assistant