Hello.
user
Hello. How may I aid you?
assistant
Could you please help me to change an existing reservation as my plan to meet my old friend got postpone due to bad weather conditions?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name to check your previous reservation status?
assistant
I am Andrew Lopez.
user
Ok, please be on hold.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our records.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant