Hello. I am Raymond Garcia.
user
Hello, how may I assist you for today Raymond?
assistant
I have to change my previous flight ticket booking that I am unable to attend my planned trip, can you help in modification process?
user
Sure, I am glad to help you with that.
assistant
Thank you for accepting my request.
user
Please be on hold for sometime to check the reservation status with your name.
assistant
Sure, I can wait for your response but make it fast.
user
I regret to say this Raymond, there are no active reservations with your name to change.
assistant
Not a problem with that one, thank you for your immediate response in providing the information in quick manner.
user
You are welcome, thank you for reaching out here.
assistant