Hi.
user
Hello. How may I aid you at this moment?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
user
Sure, I am happy to help you with the ticket cancellation process. Can I have your name to check the ticket status?
assistant
Sure, my name is Dorothy Edwards.
user
Ok, please give me a minute.
assistant
Ok.
user
Sorry to inform you, there is no active reservation found on your name in our database to cancel.
assistant
That's ok, thank you.
user
You are most welcome. Thank you for reaching us.
assistant