Hello,.
user
Hello, How best can I support you at this moment?
assistant
My football match has been postponed due to bad weather, so can you please help me to change my reservation?
user
Sure, I will help you with that.
assistant
Thank you.
user
On what name, do I need to check the status of the reservation?
assistant
It's my name Jeffery Young.
user
Please be on hold, I will be back.
assistant
Sure.
user
Thanks for waiting. We regret that, there is no active reservation on your name to change it.
assistant
Ok, no problem.
user
Thanks for reaching us.
assistant
Thanks for your information.
user