Hi. I am Jerry Wright.
user
Hello, how can I best support you?
assistant
 I want to cancel my reservation owing  an emergency. Can you help me in cancelling my ticket?
user
Sure, I can help you. Please wait a while.
assistant
Ok.
user
Thanks for your patience. There was no reservation found on your name. Thank you for connecting with us.
assistant
Ok, thank you for your response.
user
Have a pleasant day.
assistant