Hello.
user
Hello, how may I serve you at this moment?
assistant
I am Rachel Martin, want to alter my recent reservation due to some emergency. Please help me out with that.
user
Sure, I will help you. Please wait for a while.
assistant
Thanks and sure, take your time.
user
Sorry, there is no reservation existing on your name.
assistant
It's ok, thank you for your help.
user
You are welcome, thank you for reaching us. Have a nice day.
assistant