Hello.
user
Hello, how can I guide you for today?
assistant
I want to cancel my reservation, because I have some another important work on those dates, can you please cancel my reservation?
user
May I know your name, please?
assistant
Sure, my name is Barbara Parker.
user
Please give me a minute, I will find your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for contacting us, have a nice day.
assistant