Hello,.
user
Hello, how can I support you?
assistant
I am Deborah Hernandez want to cancel my reservation due to heavy snow storm.
user
Sure, we are happy to help you. Please wait a moment.
assistant
Ok.
user
Thanks for your patience. Sorry, we did not find any existing reservation based on your name.
assistant
Thanks for your information.
user
Thanks for choosing us, have a great day.
assistant