Hello.
user
Hello, How can I assist you?
assistant
I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with that?
user
Sure. May I know your name?
assistant
I am Carol Green.
user
Please wait a minute.
assistant
Sure.
user
Sorry, No reservation found on your name.
assistant
Ok, no problem. Thanks for the information.
user
Thank you for opting us.
assistant