Hello.
user
Hello, how can I help you today?
assistant
I need to cancel my reservation due to sudden health issue, can you please help me out with that?
user
Sure, may I know your name?
assistant
Thank you for accepting my request, I have reserved it on the name of Donna King.
user
Please wait a moment.
assistant
Sure, take your time.
user
Sorry to say, no reservation found with your name.
assistant
Oh! I think the ticket was not booked due to server issue.
user
Thanks for reaching us.
assistant
Anyway, thank you for checking.
user