Hello.
user
Hello. How may I help you out?
assistant
I want to cancel my recent reservation due to health issues, can you please help me with that?
user
Sure, I will help you in cancelling the ticket. May I know your name please?
assistant
My name is Richard Clark.
user
Sorry, there are no reservations found in our database.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant