Hello.
user
Hello. How may I assist you today?
assistant
 I was fallen sick due to bad weather here in my area. So I would like to cancel my current reservation.
user
Sad to hear this. To cancel your reservation, may I know your name?
assistant
My name is James Lewis.
user
Lewis, I found your reservation and I cancelled it, because of your health issues. Anything else to help you.
assistant
No, thank you for cancelling my reservation.
user
Thank you for reaching us. Take care of your health.
assistant