Hello.
user
Hello, how may I aid you?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, may I know your name?
assistant
Barbara Allen here.
user
Please stand by, I will revert to you.
assistant
Ok.
user
Unfortunately, there is no reservation found on your name.
assistant
No problem, Thank you.
user
Thanks for availing us.
assistant