Hello.
user
Hello. How can I aid you?
assistant
I am Catherine Gonzalez. I need to change my reservation due to my planned event got postponed. So please help me with that.
user
Sure, I will help you.
assistant
Thank you.
user
Please wait a minute.
assistant
Sure, take your time.
user
Thanks for waiting. There is no active reservation on your name.
assistant
Oh! It may not booked properly due to server issues while booking. Anyway, thank you for your time.
user
Thank you.
assistant
Most welcome.
user