Hello.
user
Hello, how may I serve you today?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me out?
user
Sure, can you share your good name please?
assistant
My name is Eric Hill,.
user
Please wait a minute.
assistant
Ok, take your time.
user
Sorry to say that, there is no active reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for opting us.
assistant