Hello.
user
Hello. How can I help you?
assistant
Due to typical weather condition in my place, I would like to cancel my recent reservation. Can you help me with this?
user
Sure, may I know your name please to check the reservation status?
assistant
My previous reservation has done with the name Stephen Baker.
user
Baker, there is no reservation found with your details.
assistant
Ok, not an issue. May be my brother has already cancelled the ticket on behalf of me. Thank you for providing information.
user
Thank you for contacting us.
assistant