Hello, I am Samantha Phillips.
user
Hello, how can I serve you?
assistant
Due to heavy rain fall, I want to change my reservation. Can you help me with it?
user
Sure, we are glad to serve you. Please give me a moment.
assistant
OK.
user
Unfortunately, no reservation found on your given name.
assistant
No problem, thank you.
user
Thank you for opting with us.
assistant