Hello, Kenneth Williams here.
user
Hello, how may I serve you?
assistant
Due to change in the date of my Hockey match I need to change my flight booking accordingly.
user
Sure, please be on hold.
assistant
Sure, I will be here for you.
user
Thank you for your time, we did not find any active reservation in your name to make changes further.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant