Hello.
user
Hello, how may I help you?
assistant
I want to cancel my ticket due to inclement weather in my hometown.
user
Sure, I am here to help you for this. May I know your name please?
assistant
Nicholas Anderson here.
user
Just a moment, let me check your reservation status in our records.
assistant
Sure.
user
Sorry for inconvenience, no reservation is found under your name.
assistant
No problem, thank you.
user
Thank you very much for contacting our agency.
assistant