Hello.
user
Hello. How may I help you?
assistant
I would like to change my existing reservation, due to heavy rain fall. Can you please help me?
user
Sure, I will help you.
assistant
Thank you.
user
Can I have your name?
assistant
My name is William Brown.
user
Please, wait for a while.
assistant
Sure.
user
Thank you for waiting, I did not find any reservation on your name to change.
assistant
No problem, thank you for your information.
user
Thank you for approaching us.
assistant