Hello.
user
Hello, how may I aid you today?
assistant
I want to cancel my reservation as my plan to visit New York is cancelled. Can you help me with that?
user
Sure, I will help you in that.
assistant
Thank you.
user
Ok, may I know your name for proceeding?
assistant
My name is Nancy Taylor.
user
Ok, please be online. Based on your name we haven't found any previously reserved flight ticket to cancel.
assistant
Ok, thank you for the information.
user
Thanks for contacting us.
assistant