Hi,.
user
Hello, how can i assist you today?
assistant
Please change my existing reservation owing to an emergency.
user
Sure, we are here to help you to change your reservation. May I know your name?
assistant
I am Nicole Jackson.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there was no reservation found on your specified name.
assistant
Thanks for the assistance.
user
Thank you for approaching us.
assistant