Hello.
user
Hello. How can I assist you today?
assistant
Owing to an emergency, I just want to cancel my recent reservation. Can you please aid me?
user
Sure, may I know your name to check for the previous reservation?
assistant
Sure, Sarah Jones is my name.
user
Please allow me a moment.
assistant
Sure.
user
There is no reservation found under your name.
assistant
Ok, thank you.
user
Thank you for contacting us.
assistant