Hello, I am Betty Thomas.
user
Hello, how can I aid you?
assistant
I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?
user
Sure, please wait a minute.
assistant
Take your time.
user
Sorry, there is no reservation found on your name.
assistant
No issues. Thank you for checking.
user
Thank you for reaching us, hope to serve you again.
assistant
You are welcome.
user