Hello.
user
Hello.
assistant
Due to heavy rains, I need to cancel my recent reservation which I had done. Can you please help me?
user
Sure, I will help you with that. May I know your name please?
assistant
The name on the ticket is Jacob Hill.
user
Please wait for a minute.
assistant
Sure.
user
I am sorry to say that there is no reservation found under your name.
assistant
No issue, thank you for your time to check with the reservation status.
user
Thank you for reaching us.
assistant