Hi, I am Emily Nelson.
user
Hello. How can I serve you?
assistant
Please assist me to change an existing reservation as my trip got postpone due to bad weather conditions.
user
Sure, I can help you.
assistant
Thank you.
user
Please wait a moment I'll check the reservation list.
assistant
Ok.
user
Thank you for waiting, no reservation was found on your name in our database.
assistant
Ok not an issue. Thank you for your information.
user
Thank you.
assistant