Hello.
user
Hello. How can I help you today?
assistant
Due to bad weather, I want to cancel my reservation. Can you help me?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
William Miller here.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
No problem, Thanks for the information.
user
Thank you for reaching us.
assistant