Hello.
user
Hello, how may I help you?
assistant
I am Jessica Turner. I would like to cancel my existing reservation which has been booked earlier this week due to heavy rainfall.
user
Sure, please wait for a while, I will check your reservation status.
assistant
Sure, please take your best time.
user
Thanks for waiting, there is no reservation found with your name in our records.
assistant
Ok. Thank you for the information.
user
My pleasure.
assistant