Hi.
user
Hello, how can I aid you today?
assistant
I need to change my existing reservation as my examinations got postponed. Can you help me with it?
user
Sure, we are here to help you to change it. May I know your name?
assistant
My name is Barbara Jones.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for your time, there was no reservation found on your name.
assistant
Thank you.
user
Thank you for opting us.
assistant