Hello.
user
Hello, how may I help you?
assistant
My name is Benjamin White. Owing to an emergency, I would like to postpone my meeting. Can you please change my reservation?
user
Sure, please wait for a while.
assistant
Ok, take your time.
user
Thanks for waiting and sorry to inform you, there is no active reservation found with your name in our records.
assistant
It's ok, no issues. Thank you for the information.
user
My pleasure.
assistant