Hello.
user
Hello. How can I assist you?
assistant
Please change my existing reservation owing to an emergency.
user
Ok, may I know your name?
assistant
My name is Carol Lewis.
user
I have found your reservation, can you please tell me your new travelling airport codes?
assistant
Airport codes are JFK and EWR.
user
May I know your new travelling dates?
assistant
Departure is by 03/16 and 03/18 is return date.
user
Sorry, no flights found on your route.
assistant
Thanks.
user
Most welcome.
assistant