Hello.
user
Hello, how may I help you?
assistant
I want to cancel my reservation due to some personal reason. Can you please help me in this?
user
Sure, can I know your name please?
assistant
Myself Justin Anderson.
user
Ok, please wait for a while.
assistant
Sure.
user
Justin, there is no active reservation found with your name in our records.
assistant
It's ok, thank you.
user
Most welcome.
assistant