Hello,.
user
Hello. How may I assist you?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, I will help you. May I know your name please to check your reservation status?
assistant
My name is Sharon King.
user
Please hold on a moment.
assistant
Ok.
user
Sharon King, no reservation has been found on your name in our database.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant