Hello, I am Donna Anderson.
user
Hello, how can I help you now?
assistant
Unfortunately my exams was postponed so I want to cancel my reservation, can you please help me to cancel my reservation?
user
Sure, I am here to help you. Please hold on moment, I will check the reservation list and get back to you.
assistant
Ok.
user
Sorry to notify that there is no reservation found on your name.
assistant
Ok, that's not an issues. Thanks for your service.
user
Thanks for choosing us and have a great day.
assistant