Hello.
user
Hello. How can I aid you?
assistant
I want to change my reservation due to bad weather conditions at my destination place, so please help me.
user
Sure, I am here to help you. May I know your good name to proceed further?
assistant
Sure, I am Mary Garcia.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, no reservation found on your name in our records to change it.
assistant
No issues, thank you.
user
Thank you for choosing us.
assistant