Hi, Christopher Martinez here.
user
Hello, how can I help you?
assistant
Due to the sudden demise of my granny, I am unable to catch a flight. I request you to cancel my existing reservation.
user
Sure, give me a minute.
assistant
Sure.
user
Sorry, there is no reservation found under your name.
assistant
Ok, no issues. Thank you for your assistance.
user
Thank you for reaching us.
assistant