Hello.
user
Hello. How can I aid you at this moment?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I am here to help you with this.
assistant
Thank you.
user
Can you please provide your name to check your reservations status?
assistant
My name is David Lopez.
user
David Lopez, there is no active reservation found under your name in our database.
assistant
That's ok, thank you for your information.
user
Thank you for opting us.
assistant