Hello.
user
Hello, how may I help you?
assistant
I am Shirley Phillips. I would like to change my reservation as I am moving to my hometown, can you please help me out?
user
Sure, please allow me a moment.
assistant
Sure.
user
Phillips, there is no reservation with your name to change further.
assistant
Ok no problem, thank you for your services.
user
Thank you for choosing us.
assistant