Hello.
user
Hello. How may I help you?
assistant
Jacob Roberts this side, I am having urgent work on the day when I booked the ticket, can you help me to cancel my ticket?
user
Sure, please give me a moment to check your ticket details in our database.
assistant
Ok, take your time.
user
Jacob, your ticket is cancelled.
assistant
Thank you for your help.
user
Thank you for contacting us.
assistant