Hi, I am Anna Jones.
user
Hello Anna Jones. How may I aid you for the day?
assistant
Unfortunately my grand mother was hospitalised. So I need to cancel my reservation. Can you help me with that?
user
Sure, please wait.
assistant
Ok.
user
I regret that there is no reservation found on your name.
assistant
Ok, no issues. Thanks for your help.
user
Thank you for making us to help you.
assistant