Hello.
user
Hello.
assistant
I am Ryan Campbell.
user
How may I aid  you Ryan?
assistant
I want to cancel my reservation, due to heavy rainfall in New York.
user
Ok, please wait a moment to check your previous reservation status.
assistant
Ok.
user
Sorry to inform you that, there is no reservation found with your name in our records.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us, have a great day.
assistant