Hello.
user
Hello. How can I help you today?
assistant
I want to cancel my recent reservation because of some personal. Can you please help me out?
user
Yes, I can help you.
assistant
Thank you.
user
Sorry to inform you that there is no reservation found on your name. Can I know your name for documentation purpose?
assistant
My name is Sarah Lee. Thank you for your information.
user
Thank you for reaching us.
assistant