Hello.
user
Hello. How can I assist you at this moment?
assistant
I want to change my existing reservation, can you please help me in this intent?
user
Sure, can you please provide your name to check the reservation status?
assistant
Sure, my name is Donna Hall.
user
Donna Hall, there is no active reservation found with your name in our database to change it.
assistant
Ok, no problem, I will try with the another travelling agency.
user
Thank you for contacting us.
assistant
Thank you for your information.
user