Hello.
user
Hello. How can I assist you today?
assistant
I am trying to change the ticket details in the past ticket, can you please help me to do that?
user
Sure, may I know your name to check for the previous reservation?
assistant
Thank you for considering my request. My name is Raymond Garcia.
user
Please allow me a moment.
assistant
Sure, I will wait for your response. Take your time.
user
There is no reservation found under your name in our data base.
assistant
Oh! It is sad to hear. Anyhow thank you for your time.
user
Thank you for contacting us.
assistant