Hello.
user
Hello, how can I help you?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, I am here to help you. Please share your good name?
assistant
Kimberly Martin here.
user
Please wait a moment.
assistant
Ok.
user
Sorry, there is no reservation found on your given name.
assistant
No problem, Thanks for the information.
user
Thank you for choosing us.
assistant