Hello, Steven Martin here.
user
Hello Martin, how may I help you?
assistant
Due to high fever, I can't travel. So, can you cancel my reservation?
user
Sure, wait a moment to check your previous reservation status.
assistant
Sure, take your time.
user
Sorry Martin, we don't found any reservation under your name.
assistant
It's ok. Thank you for your information.
user
You are most welcome.
assistant