Hello, I am Andrew Scott.
user
Hello, how can I help you?
assistant
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you please help me?
user
Sure, please wait a minute.
assistant
Ok.
user
There is no reservation with your name.
assistant
OK, no problem. Thank you.
user
Thank you for reaching us.
assistant