Hi.
user
Hello, how can I help you today?
assistant
Due to sudden demise of my grand father, I want to cancel my recent reservation.
user
Ok.
assistant
Can you help me in my cancellation?
user
Sure, We are here to help you, Please provide me your name.
assistant
I am Justin Collins.
user
Please wait a minute to check with the reservation.
assistant
Sure, I will wait for your response.
user
Thanks for waiting.
assistant
Fine.
user
Sorry Collins, there is no active reservation on your name.
assistant
Not an issue.
user
Ok.
assistant
Thank you for your kind information.
user
Thanks for reaching us.
assistant