Hello.
user
Hello. How can I aid you today?
assistant
I am Andrew Lewis, want to alter my recent reservation due to some emergency. Please help me out with that.
user
Ok, I will help you with that.
assistant
Thanks.
user
Please wait for a minute.
assistant
Sure, take your time.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
It's ok, thank you for your help.
user
Thank you for contacting us.
assistant