Hello.
user
Hello, In what way can I help you?
assistant
Please assist me to change my active reservation as my exams was postponed.
user
Can I know your good name?
assistant
Myself Kevin Jones.
user
Please hold a moment.
assistant
Ok, I will wait for your positive response.
user
Thank you for waiting, there is no active reservation found on the given name.
assistant
It's ok, no problem. Anyway thank you so much.
user
Thank you.
assistant