Hello.
user
Hello, how may I guide you?
assistant
I want to cancel my recent reservation, due to sudden demise of my grandfather. Can you please help me with this?
user
Sure, please hold on for a moment.
assistant
Ok.
user
Can I know your name for checking?
assistant
Sure, my name is Michelle Parker.
user
I found your reservation and cancelled it successfully.
assistant
Thank you.
user
Thank you, have a good day.
assistant