Hello.
user
Hello.
assistant
I am Anthony Smith.
user
How may I assist you today?
assistant
I want to change my reservation, due to heavy rainfall in New York, can you help me?
user
Sure, I am happy to help you.
assistant
Thank you.
user
wait for a minute.
assistant
Ok.
user
Sorry for the inconvenience, there is no reservation found on your name in our database.
assistant
That's ok, thank you for your information.
user
Thank you for consulting us.
assistant