Hi.
user
Hello. How may I aid you?
assistant
I want to change my reservation due to health problem, can you help me?
user
Sure, I will help you. May I know your name to check your previous reservation status?
assistant
Myself Carol Jones.
user
Ok Jones, please hold on to check.
assistant
Ok.
user
Sorry to inform you that, there is no reservation found with your name in our records.
assistant
No problem, thanks for checking.
user
Thank you for reaching us, have a great day.
assistant