Hello.
user
Hello, how may I aid you for today?
assistant
 I am suffering with typhoid fever, so I am unable to travel to my old office to attend the meeting, can you help in cancelling my ticket?
user
Sure, I am here to help you. May I know your name to check the reservations which are previously done under your name?
assistant
Myself Carol Rodriguez, please check my reservation under this name.
user
Sorry Carol, there is no even a single reservation under your name to cancel.
assistant
Ok, fine no problem. Thank you giving me information about my reservation.
user
It's my pleasure, thank you for reaching out here.
assistant