Hi. I am Susan Turner.
user
Hello, how may I aid you today?
assistant
Owing an emergency want to cancel my reservation. Can you help me with it please?
user
Sure, I am here to help you out. Please allow me a moment to check whether any active reservation is found on your name or not.
assistant
Ok.
user
I found active reservation on  Susan Turner name and I cancelled it.
assistant
Thank you.
user
Thank you for reaching us.
assistant