Hi.
user
Hello.
assistant
I am Kevin Lopez.
user
How can I help you?
assistant
My holiday trip got cancelled, can you please help me in cancelling my reservation?
user
Sure, I am happy to help you. Please wait a minute.
assistant
Ok.
user
Thanks for waiting, there is no active reservation on your name in our data base.
assistant
Ok, no problem. Thank you for your response.
user
Thank you for reaching us.
assistant