Hello.
user
Hello, how may I aid you today?
assistant
Can you please help me to cancel my recent reservation, due to bad weather conditions?
user
Sure, may I know your name please?
assistant
My name is Jonathan Perez.
user
Wait a moment.
assistant
Sure.
user
Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
Ok, thank you.
user
Thank you for reaching us.
assistant