Hello.
user
Hello, how may I aid you today from my end?
assistant
I am Cynthia Garcia. I need to cancel my recent reservation due to demise of my great grandfather, can you help me in cancellation?
user
Sure, I am here to help you out. Please allow me a moment.
assistant
Ok, take your time.
user
Sorry Cynthia Garcia, there is no active reservation on your name in our database.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for reaching us.
assistant