Hello,.
user
Hello, how may I help you?
assistant
I am Richard Thomas. Owing to an emergency I want to cancel my recent reservation. Can you help me in cancelling my reservation?
user
Sure, we are here to help you, please hold on.
assistant
Sure.
user
Thank you for your patience. No reservation found on your name.
assistant
Ok, no issues. Thank you for quick response.
user
Thank you for reaching us, have a nice day.
assistant