Hi.
user
Hello. How can I aid you today?
assistant
I want to change my reservation as my previous agent did not get it right, can you please help me with it?
user
Ok, sure I will help you with that. Meanwhile may I know your name?
assistant
My name is Elizabeth Young.
user
Please wait.
assistant
Sure.
user
Sorry, no reservation found on your name to change.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant