Hello.
user
Hello, how can I help you today?
assistant
Please help me to amend in my existing reservation as I need a connecting flight instead of direct flight.
user
Sure, can I have your name please?
assistant
I made a reservation by this name Jack Evans.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
Not a big issue, anyhow thank you very much for checking the reservation status.
user
Thank you for reaching us.
assistant
You are welcome.
user