Hello, I am Barbara Carter.
user
Hello, how can I aid you today?
assistant
Due to sudden demise of my grandfather, I want to cancel my recent reservation. Can you assist in that?
user
Sure, please wait a while.
assistant
Sure.
user
Thank you for being patient. Unfortunately there is no reservation found by your name.
assistant
Ok, it is not a problem. Thank you for sharing the information.
user
Thank you for approaching us and have a good day.
assistant