Hello.
user
Hello, how may I aid you today from my end?
assistant
I want to change my existing reservation, as my exams got postponed. Can you please help me in changing my reservation?
user
Sure, I am here to help you out. Please provide me your name.
assistant
Thank you. My name is Dennis Mitchell.
user
Sorry Dennis Mitchell, there is no reservation on your name in our database.
assistant
Ok, not a problem. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant