Hello.
user
Hello, how may I assist you?
assistant
I am planning to cancel my recent reservation due to health issue. Can you please help me out?
user
Sure, may I know your good name please?
assistant
My name is Virginia Taylor.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
That's fine, thank you for your service.
user
Thank you for approaching us.
assistant