Hello.
user
Hello.
assistant
My name is Virginia Harris.
user
How can I help you today?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I am glad to help you to cancel.
assistant
Thank you.
user
Sorry, no reservation found on your name to cancel.
assistant
That's ok, thank you for checking.
user
Welcome, thank you for reaching us.
assistant