Hello.
user
Hello, how may I assist you?
assistant
I will be cancelling my previous reservation today, as my parents are not allowing me to go on a holiday.Can you help me?
user
Sure, I am happy to help you in cancelling your reservation. May I know your name please for checking your reservation details?
assistant
My name is Sarah Robinson, please check the status of my ticket and let me know.
user
Please wait for a while, let me check.
assistant
Sure.
user
Sorry Sarah, I have not found any reservation by your name.
assistant
Oh! that's sad, maybe my mother already cancelled my reservation and did not inform me. Anyways thank you for assisting me.
user
Thank you for contacting us and have a nice day.
assistant
Your most welcome.
user