Hi.
user
Hello.
assistant
I am Scott Walker.
user
How may I assist you today?
assistant
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
user
Sure, I am glad to help you with that.
assistant
Thank you.
user
Please wait a moment to check your previous reservation.
assistant
Sure.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching us, have a great day.
assistant