Hi.
user
Hello, how may I address you?
assistant
Can you please help me to cancel my reservation?
user
Certainly, I can do that for you.
assistant
Thank you.
user
Will you please mention your name to check the reservation status and revert you?
assistant
I am Pamela Lopez.
user
Ok, please wait.
assistant
Sure.
user
We found a reservation active on your name. Shall I proceed to cancel it?
assistant
Please proceed to cancel.
user
Your request for cancellation has been processed successfully and the refund amount will be initiated within 2 to 3 working days.
assistant
Ok, thank you.
user
Thank you for approaching us. Hope you are satisfied with the service.
assistant