Hello.
user
Hello, how may I best serve you today?
assistant
I have reserved a ticket to meet my friend but suddenly it got postponed. So please help me with changing my reservation.
user
Sure, please share me your good name.
assistant
I am Sharon Hill.
user
Please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your good name.
assistant
That's ok, thank you for checking.
user
Thank you for opting us.
assistant