Hi.
user
Hello, how can I amend you today?
assistant
Owing to an emergency, I need to cancel my earlier reservation. Can you please help me?
user
Sure, I am here to help you.
assistant
Thank you.
user
To proceed further, May I know your name?
assistant
I am Jeffrey Harris.
user
Ok, please wait for a few minutes.
assistant
Sure.
user
Thank you for your patience, we did not find any reservation on your name to cancel it.
assistant
Ok, not an issue. Thank you for your response.
user
Thank you for contacting us.
assistant