Hello, I am Alexander Martin from Houston.
user
Hello, what kind of service are you looking for?
assistant
I have already reserved a direct flight to Phoenix, PHX, but I need a connecting flight in between my journey so that I can meet my friend after a long time. So can you please help me to change an existing reservation?
user
Sure, please wait a moment.
assistant
Sure.
user
Sorry Alexander Martin, there is no active reservation on your name.
assistant
That's not a problem. Thanks for your information.
user
Thanks for your approach.
assistant