Hello.
user
Hello. How may I help you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, please tell me your name to proceed.
assistant
My name is Brian Johnson.
user
Sorry, there is no reservation on your name.
assistant
That's ok, no issues. Anyways, thank you for the information.
user
Thank you for choosing us, have a nice day.
assistant