Hello.
user
Hello. How can I assist you today?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.
user
Ok, sure. Can you please let me know your name for searching your recent reservation?
assistant
Sure, myself Susan Thomas.
user
Ok, please wait for a while I will check your reservation in my database.
assistant
Sure, take your time.
user
Sorry, I did not find your reservation in my database to cancel.
assistant
Oh! It may not be booked properly while booking. Anyway, thank you for your time.
user
Thank you for reaching our agency.
assistant
Most welcome.
user