Hello, Susan Baker here.
user
Hello, how may I guide you today?
assistant
I changed my holiday trip to other place, so I want to cancel my reservation.
user
Susan Baker, can you wait for a moment please.
assistant
Sure, take your time.
user
Thank you for your patience. Sorry to inform you Susan Baker, there is no reservation found by your name.
assistant
No problem, thank you for helping me.
user
Can I help you with any other information, please let me know?
assistant
Sure. I will contact you in future.
user
Ok, thank you for choosing our services, have a nice day.
assistant
Thanks.
user