Hi.
user
Hello. How can I aid you today?
assistant
Laura Robinson here.
user
Yes Robinson.
assistant
I would like to change my reservation due to heavy snowfall in my location, can you help me?
user
Sure, I will help you to change your reservation.
assistant
Thank you.
user
Sorry Robinson, no reservation found on your name to change your reservation.
assistant
That's fine, not an issue. Thank you for helping me.
user
Welcome, have a nice day.
assistant