Hello.
user
Hello, how can I assist you today?
assistant
I am Paul Edwards. Due to bad weather in my city I need to cancel my reservation. Can you help me?
user
Sure, I will help you with that. Please wait for a while, I will check your reservation status.
assistant
Ok.
user
Thanks for waiting and sorry to inform you, there is no reservation found with your name in our records.
assistant
It's fine. Anyway, thank you for your help.
user
Most welcome.
assistant