Hi.
user
Hello, how can I help you?
assistant
I want to amend my existing reservation due to an emergency, can you please help me?
user
Sure, can you please let me know your name to check with the reservation status?
assistant
Sure, my name is Kenneth Wilson.
user
Please allow me 2-3 minutes.
assistant
Sure, I will wait for your response.
user
Thank you for waiting, Kenneth Wilson. Sorry, there is no active reservation found under your name to change.
assistant
Ok, not an issue.Thank you for your information.
user
Thank you for reaching us.
assistant