Hello.
user
Hello. How may I aid you?
assistant
Due to some health issues, I am unable to travel. So, I have decided to cancel my ticket. Can you please help me?
user
Sure, can you please give your name to proceed further?
assistant
Thank you. My name is David Walker.
user
Ok, please be on hold.
assistant
Ok, take your time.
user
Sorry, there is no reservation found on your name to cancel.
assistant
It's ok, not a problem with that. Thank you for helping me.
user
Thank you for reaching us.
assistant