Hello.
user
Hello, how may I aid you today?
assistant
Can you please help me to change my existing reservation?
user
Sure, may I know your name please?
assistant
Donald Edwards here.
user
Please wait for a moment.
assistant
Sure.
user
Sorry Edwards, there is no reservation found as per your name in our database.
assistant
Ok, thanks for your information.
user
Thank you for reaching us with a query.
assistant