Hi.
user
Hello. What help do you need from our agency?
assistant
Can you help me in cancelling my recent reservation, as my exam is postponed?
user
Sure, I will help you in cancelling the ticket reservation. Could you please tell me your name to check the ticket status?
assistant
Check under the name Patrick Martin.
user
Ok, please give me a minute.
assistant
Sure.
user
Sorry to inform you, there is no reservation found with your name to cancel the ticket.
assistant
That's ok, thank you.
user
You are welcome. Thank you for approaching us.
assistant