Hi.
user
Hello. How may I help you today?
assistant
Can you please assist me with cancellation of my previous reservation due to my back pain?
user
Sure, can I know your name?
assistant
Sure, my name is Paul Wright.
user
Please hold a moment, let me check with the details.
assistant
Sure, I will be waiting for your response.
user
Sorry, no previous reservations found on your given name.
assistant
Oh! That's very sad to hear from you. Thank you for checking anyways.
user
Thank you for reaching our service.
assistant
You are most welcome.
user