Hello.
user
Hello, how may I render you today?
assistant
I met with an accident and my leg got fractured so I am unable to travel now. Can you please help me with cancelling my reservation?
user
Sure, we are here to help you.
assistant
Thank you.
user
Could you please provide your name to check your previous reservation status?
assistant
Sure, reservation was made on the name Helen Perez.
user
Ok, please wait for few minutes.
assistant
Sure.
user
Thank you for waiting, there is no reservation found with your name.
assistant
No problem, thank you for your information.
user
Thank you for reaching us.
assistant