Hello.
user
Hello, how may I assist you?
assistant
I want to cancel my reservation, can you help me with that?
user
Sure, I am here to help you for this. May I know your name please?
assistant
Janet Jones here.
user
Please wait for a while.
assistant
Sure.
user
Sorry for inconvenience, no reservation is found under your name to cancel.
assistant
No problem, thank you for the information.
user
Thank you very much for approaching our agency.
assistant