Hi.
user
Hello, how may I support you?
assistant
I want to change my reservation which is done recently due to some problems, can you please help me?
user
Sure, I am here to help you for this. Let me check your reservation status in our records. May I know your name?
assistant
Sure, my name is Ashley Smith.
user
Ok, please wait.
assistant
Sure, I will wait.
user
We did not find any reservation active by the name you provided.
assistant
Ok, no problem. Thank you for your service.
user
Thank you for consulting us.
assistant