Hello.
user
Hello.
assistant
Thomas Taylor here.
user
How can I help you at this moment?
assistant
I want to cancel my ticket due to snow storm in my hometown, could you help me out?
user
Sure, I am here to help you with this. Please give me a moment to check your reservation status.
assistant
Sure.
user
Thomas Taylor, I couldn't find any active reservation under your name in our database.
assistant
It's ok, thank you.
user
Thank you for contacting us.
assistant