Hi.
user
Hello.
assistant
I am Scott Harris.
user
How may I assist you?
assistant
Can you change my recent reservation?
user
Sure, I am here to help you out.
assistant
Thanks.
user
Scott Harris, we  haven't found any reservation under your name in our database.
assistant
Ok, take your time. It's ok, thanks for your information.
user
Thank you for reaching us.
assistant