Hello.
user
Hello, how may I oblige you today?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, may I know your name?
assistant
My reservation was done under the name Matthew Lee.
user
Ok, please wait for couple of minutes.
assistant
Sure, take your time.
user
Sorry, there is no reservation found on your name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant