Hi.
user
Hello, How exactly I can serve you the best today?
assistant
 I would like to cancel my recent reservation, my baseball tournament has been rescheduled to future dates. Can you please help me out?
user
Sure, I would be happy to help you. May I know your good name?
assistant
I am Amy Johnson.
user
Please wait for a moment.
assistant
Ok.
user
Sorry, we found no reservation on your given name.
assistant
Ok, no problem. Thank you.
user
Thank you for choosing us.
assistant