Hello, I am Stephanie Carter.
user
Hello, how can I assist you?
assistant
Due to sudden demise of my great grandfather, I want to cancel my recent reservation. Can you assist me for cancellation?
user
Sure, please wait a moment.
assistant
Sure.
user
Sorry there is no reservation found in your name.
assistant
Ok, no issue. Thanks for your help and support.
user
Thanks for choosing us.
assistant