Hello.
user
Hello. How can I assist you today?
assistant
I am Amy Hernandez, I would like to cancel my recent reservation because of some personal work, can you help me with this?
user
Sure, will you please give me a moment?
assistant
Ok fine, take your own time to check the reservation details.
user
Thanks for waiting, there is no reservation found under your name.
assistant
That's not an issue, thanks for your information anyways.
user
Welcome, have a great day.
assistant