Hello.
user
Hello, How can I help you?
assistant
I just want to cancel my reservation due to heavy rains at my destination place, so please help me in this.
user
Sure, May I know your name?
assistant
Sure, I am Patrick Hill.
user
Please wait a second.
assistant
Ok, I will wait.
user
Sorry, No reservation found on your name.
assistant
No issues, thanks for your quick response.
user
Thank you for choosing us.
assistant