Hello.
user
Hello. What service do you need from our agency?
assistant
I need to change my recent reservation. Please help me with that.
user
Sure, I will help you to change the ticket details. May I know your good name?
assistant
My name is Nancy Jackson.
user
Ok, please be on hold for a moment. I will get back to you soon.
assistant
Sure.
user
When I have checked in our portal, there is no active reservation with your name. Sorry for that.
assistant
No problem, thanks for your information.
user
My pleasure to inform you. Thank you for reaching our travel agency.
assistant