Hi.
user
Hello. How can I assist you today?
assistant
Could you please help me in changing my existing reservation due to postpone of my exams?
user
Sure, may I know your name to check for the previous reservation?
assistant
Sure, Helen Robinson is my name.
user
Please allow me a moment.
assistant
Sure, take your time.
user
Helen Robinson, there is no reservation found under your name.
assistant
Ok, not a problem. Thank you for the information.
user
Thank you for contacting us.
assistant