Hello.
user
Hello, how can I help you today?
assistant
Can you please help me to cancel my reservation?
user
Sure, may I know your good name?
assistant
I am Steven Carter.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok, thank you for informing me.
user
Thank you for reaching us.
assistant