Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my recent reservation, can you please help me with this?
user
Sure, can I have your name please?
assistant
My name is Thomas Adams.
user
Ok, please hold on.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
No problem, thanks for your information.
user
Thank you for reaching us.
assistant