Hi.
user
Hello. How may I help you?
assistant
Due to the sudden change in climate, my live concert got cancelled, so I want you to cancel my recent reservation.
user
May I know your name please?
assistant
Sure, Mark Lopez here.
user
Sure, please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
Ok, no issues at all. Thank you.
user
Thank you for reaching us.
assistant