Hello.
user
Hello. How may I help you out?
assistant
Due to sudden health issue, I am not able to travel in a flight on those date that I want to travel. So, I would like to change my reservation. Can you please help me out with that?
user
Sure, I will help you in changing the ticket. May I know your name please?
assistant
Thank you for taking my request into consideration. I have reserved it on the name of Richard Jackson.
user
Sorry, there are no reservations found.
assistant
Oh! I think the ticket was not booked properly, thank you for checking anyways.
user
Thank you for reaching us.
assistant
Welcome.
user