Hello,.
user
Hello, how can I help you today?
assistant
Can you please help me in changing my existing reservation, as my cricket match got postponed.
user
Sure, can I know your name please?
assistant
My name is Sandra Anderson.
user
Ok, please wait.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us.
assistant