Hello.
user
Hello, how can I guide you for today?
assistant
My name is Stephanie Nelson. I want to cancel my reservation, due to heavy rainfall in New York.
user
Please give me a minute, I will check it out whether your reservation is existed or not.
assistant
Sure.
user
Your reservation is successfully cancelled.
assistant
Thanks for your help.
user
You are welcome. Thank you for approaching us.
assistant
You are welcome.
user
Have a great day.
assistant