Hello.
user
Hello. How may I help you?
assistant
Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?
user
May I know your name please to check the status of your reservation?
assistant
I am Richard Miller.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
No problem, thanks for the information.
user
Most welcome.
assistant