Hello.
user
Hello, how may I abet you today?
assistant
I am Patricia Smith. Due to some personal issue I want to change my recent reservation. Can you help me to change that reservation?
user
Sure, please wait.
assistant
Ok.
user
Thank you for waiting, there is no reservation found on your name.
assistant
That's fine. Thanks for your information.
user
Thank you for opting us.
assistant