Hello.
user
Hello. How may I help you for the day?
assistant
I am Raymond Gonzalez.
user
Welcome to our agency Raymond.
assistant
I would like to cancel my reservation as I am leaving for pilgrimage, can you please help me out?
user
Ok, please allow me to check with your previous booking.
assistant
Thank you. Sure.
user
Sorry to say, there is no active reservation found under your name.
assistant
Ok no problem, thank you for your services.
user
Thank you for choosing us. Have a nice day.
assistant