Hello.
user
Hello. How may I aid you?
assistant
Can you please change my existing reservation, due to an emergency?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name to check your reservation status?
assistant
Sure, my name is Gregory Evans.
user
Ok, please be on hold.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our records.
assistant
Ok, no issue. Thank you.
user
Thank you for reaching us.
assistant