Hello.
user
Hello. How can I help you?
assistant
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
user
Sure, please help me with your name to check.
assistant
Thank you for your response, my name is Virginia Wilson.
user
Thank you very much. Please wait for a while, let me check your reservation status in our database.
assistant
Ok.
user
 I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
Oh! It's ok, no problem. Thank you for your information.
user
Thank you for choosing us.
assistant