Hi. Raymond Garcia here.
user
Hello, how can I help you for today?
assistant
I am frustrated with your service because your agent has booked a ticket on wrong date, so I want to cancel my reservation.
user
Please give me a minute, I will check it out whether your reservation is existed or not.
assistant
Ok.
user
Sorry, there is no reservation found under your name.
assistant
That's ok, no issues.
user
Thank you for reaching us.
assistant
Most welcome.
user