Hello.
user
Hello, how may I guide you?
assistant
I am Steven Evans. I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?
user
Sure, please wait a minute.
assistant
Ok.
user
There is no reservation found under your name.
assistant
Oh! It's ok no problem. Thank you for your service.
user
Most welcome.
assistant