Hello.
user
Hello, how can I be your helping hand today?
assistant
I am Jack Mitchell. I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, we are here to help you.
assistant
Thank you.
user
Sorry, there is no active reservation found on your name in the database.
assistant
Oh! it may not be booked properly. Anyway, thank you for your time.
user
Welcome, thank you for choosing us.
assistant