Hi.
user
Hello, how can I help you?
assistant
I am Kathleen Thompson. Can you help me in changing my recent reservation, as my exam is postponed?
user
Please wait a while, I will check and inform you.
assistant
Sure.
user
Sorry to say, there is no reservation on your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for opting us.
assistant