Hello,.
user
Hello, how may I benefit you?
assistant
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you please help me in cancellation?
user
Sure, may I know your name to check the current status?
assistant
My name is Cynthia Perez.
user
We could not find any reservation on your name.
assistant
Not an issue, thank you.
user
Thank you for reaching us.
assistant