Hello.
user
Hello,. How may I assist you today?
assistant
Me and my friends planned a trip, but due to heavy rains in my destination place our trip got postponed. Can you help me to change?
user
Sure, I will.
assistant
Thank you.
user
May I know that on which name your ticket has been reservation?
assistant
Sure, you can check my reservation on the name of Samantha Lee.
user
Please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation on mentioned name.
assistant
That's Ok, thanks for your help.
user
Thank you.
assistant