Hello.
user
Hello, how may I serve you at this moment?
assistant
I want to cancel my reservation due to heavy snowfall at my destination place, so please help me.
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, I am Angela White.
user
Please wait for a while.
assistant
Sure.
user
Sorry we did not find any reservation against your name.
assistant
No problem, thank you.
user
Thank you for connecting with us.
assistant