Hello.
user
Hello. How can I assist you for the day?
assistant
I have to cancel  my reservation due to my planned trip got cancelled. So please help me with that.
user
Sure, I am gleeful to help you with that. May I know name please?
assistant
Thank you. Please check the  reservation with my name Anna Carter.
user
Please wait for a while, let me check your previous reservation status.
assistant
Sure, take your time.
user
Thank you for waiting.
assistant
It's ok.
user
There is no active reservation found on your name in our database to cancel.
assistant
Oh! It may not be booked properly. Anyway, thank you for your time.
user
Thank you for reaching us, have a great day.
assistant
Most welcome.
user