Hello.
user
Hello. How may I aid you?
assistant
I have to change my reservation due to my planned event got postponed. So please help me with that.
user
May I know your name?
assistant
Thank you. Please check the reservation with my name Scott Martinez.
user
We are sorry to inform you that, we did not find any reservation against your name.
assistant
Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.
user
Thank you.
assistant
Most welcome.
user