Hello.
user
Hello. How can I help you?
assistant
I want to cancel my reservation due to inclement weather in my place. Could you help me out?
user
Sure, may I know your good name please?
assistant
Timothy Lee here.
user
Please wait for a while.
assistant
Sure.
user
There is no reservation found under your name to do cancellation.
assistant
It's ok, thank you for checking.
user
Thank you for choosing us.
assistant