Hi.
user
Hello, how may I serve you today?
assistant
I want to change my existing reservation owing to an emergency.
user
Sure, we are here to help you. May I know on which name the ticket was reserved?
assistant
My name is Katherine Taylor.
user
Ok, please wait for a while.
assistant
Sure.
user
We hardly tried to find your reservation but, no reservation has been found on your name.
assistant
Thank you.
user
Thank you for connecting with us.
assistant