Hello.
user
Hello, how may I aid you/.
assistant
I need an immediate help in cancelling my previous flight ticket due to health concern, can you please help me?
user
Sure, I am here to help you.
assistant
Thank you so much.
user
May I know your name please?
assistant
My name is Kevin Edwards.
user
Please give me a moment to check your reservation status.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our records.
assistant
No problem with that one, thank you for checking my previous booking.
user
Thank you for reaching us.
assistant
Welcome.
user