Hello, I am Sandra Scott.
user
Hello, how can I aid you today?
assistant
I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?
user
Sure, I am here to help you. Hold on for a moment. Let me check.
assistant
Take your time.
user
Sorry Sandra Scott, there are no flights reserved on your given name formerly.
assistant
No issues. Thank you for checking.
user
Welcome, thank you for choosing us. Have a great day.
assistant