Hello.
user
Hello. How may I help you?
assistant
I am Jason Collins. Can you help me to cancel my reservation? Because my exam is cancelled.
user
I am here to help you, please be on hold for some time.
assistant
Sure, take your time.
user
Thanks for your time, there is no active reservation found in our database.
assistant
No issues, thank you for your time.
user
Thanks for choosing us, have a good day.
assistant