Hello.
user
Hello. How may I help you?
assistant
As my manager did not approve my leave, I would like to change my recent reservation.
user
Sure, please give me a moment to check your ticket status.
assistant
Sure, take your time.
user
May I know your name?
assistant
Myself Rachel Clark.
user
Clark, no reservation is available by your name.
assistant
That's ok, thank you for checking.
user
Thank you for contacting us.
assistant
Welcome.
user