Hi.
user
Hello, how can I assist you?
assistant
This is Matthew Young. Owing to an emergency I want to cancel my recent reservation. Can you help me in that?
user
Sure, please wait a moment.
assistant
Ok.
user
Thanks for waiting, there was no reservation found on your name.
assistant
Ok, it is not an issue. Thanks for your service.
user
Thank you for choosing us.
assistant