Hello.
user
Hello. How may I assist you?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, I am here to help you with your concern.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, myself Ryan Wright.
user
Please hold on a moment.
assistant
Sure, take your time to check.
user
Ryan Wright, no reservation has been found on your name in our database.
assistant
Oh! It may not be booked properly due to server issues while booking.
user
Thank you for choosing us.
assistant
Anyway, thank you for your time.
user