Hello.
user
Hello, how can I serve you?
assistant
I want to cancel my recent reservation due to some family problems. Can you please help me with this?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Deborah Nelson.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, not an issue. Thank you for the information.
user
Thanks for contacting us.
assistant