Hello.
user
Hello, how may I serve you?
assistant
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
user
Sure, may I know your name please?
assistant
Thank you for your response, my name is Jeffrey Baker.
user
Wait a while.
assistant
Ok.
user
Thank you for your time, we did not find any active reservation in your name to cancel.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for reaching us.
assistant