Hello.
user
Hello.
assistant
I am Jack Walker. Due to heavy rain, I want to cancel my reservation.
user
Sure Jack, I will help you with that. Please give me a moment, I will inform you soon. Thank you for your patience.
assistant
Ok.
user
Sorry Jack, there is no reservation found under your name. Thank you for choosing us.
assistant
That's ok. Thank you for your support.
user
You are welcome, have a good day.
assistant