Hi.
user
Hello, how can I assist you now?
assistant
Owing to an emergency, my business conference got cancelled, so I want you to cancel my recent reservation.
user
Sure, I am happy to help you with that.
assistant
Thank you.
user
Can I have your good name please to check your reservation status?
assistant
Sure, Nancy Clark here.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry Nancy Clark, no reservation has found under your name to cancel.
assistant
Ok, no issues. Thank you for your assistance.
user
Thank you for choosing us, have  a good day.
assistant