Hello,.
user
Hello, how may I provide service to you?
assistant
I want to cancel my recent reservation, because recently I got an accident as per doctor said I have to take rest for few months. Would you please help me in cancellation?
user
Sure, we are here to help you.
assistant
Thank you.
user
Could you please provide your name to check your reservation status?
assistant
Please check the reservation with the name of Kathleen Harris.
user
Please wait for a while, I will check your reservation status and get back to you.
assistant
Ok, please make it as soon as possible.
user
Thank you for your patience.
assistant
My pleasure.
user
We hardly tried to find your reservation to cancel your ticket, but no reservation has been found with your name.
assistant
Ok, no issues. My brother might have cancelled my reservation. Anyhow thanks for the information and spending your valuable time for me.
user
Thank you for reaching us with a query. We hope to serve you again. Have  a speed recovery.
assistant
Thank you.
user