Hi,.
user
Hello,. How best can I respond to you?
assistant
Owing to an emergency, I want to change my reservation. Can you help me with that?
user
 Sure, I can help you in that.
assistant
Thank you.
user
On what name, do I need to check the reservation status?
assistant
Please check the reservation list on the name of Laura King.
user
 Ok, Please wait.
assistant
Sure.
user
Thanks for waiting, Unfortunately there is no active reservation on your name to change it.
assistant
Thanks for your response.
user
Thanks for your presence.
assistant