Hello.
user
Hello. How may I help you?
assistant
My holiday vacation has been postponed, can you please help me for changing the existing reservation?
user
Sure, may I know your name please to check the reservation status?
assistant
Sure, my name is Jack Lewis.
user
Jack, there is no reservation found with your details.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for choosing us, have a good day.
assistant