Hello.
user
Hello, how may I help you today?
assistant
My planned trip got cancelled due to some financial issues in the family. So, I decided to cancel the ticket. Can you please help me in cancelling the ticket?
user
Sure, I am here to help you with this. May I know your name please?
assistant
Thank you for accepting my request. My name is Michelle Green.
user
Please wait for a moment to check for the availability.
assistant
Ok, I will wait for your response.
user
Sorry Green, there is no reservation found under your name to cancel it.
assistant
Oh! It is sad to hear from your agency. Anyways thank you for checking the status of my recent ticket.
user
You are welcome always.
assistant