Hello.
user
Hello. How may I guide you today?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your name please to proceed further?
assistant
My name is Sandra Nelson.
user
Please wait for a minute.
assistant
Sure, I will wait for your response.
user
I am sorry to say that there is no reservation found under your name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant