Hello.
user
Hello, how may I support you?
assistant
I want to cancel my reservation due to some personal work at home, so please help me.
user
Sure, please provide your name to cancel the reservation.
assistant
Sure, I am Matthew Wright.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
No worries, thanks for your effort.
user
Thank you for reaching us.
assistant