Hello.
user
Hello, how may I assist you today?
assistant
I want to change my existing reservation due to bad weather condition, can you please help me with that?
user
Sure, may I know your name for changing the reservation.
assistant
My name is Scott Brown.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there are no active reservations on your given name to change.
assistant
Not an issue, thank you.
user
Thank you for reaching our service.
assistant