Hello.
user
Hello, how may I assist you?
assistant
Owing to an urgency, I would like to cancel my recent reservation. Can you help me with this?
user
Sure, I will help you in this. May I know your name please?
assistant
My previous reservation has done with the name David Brown.
user
Brown, please wait for a moment. Sorry Brown, there is no reservation found as per your name to cancel your reservation.
assistant
Ok, not an issue. May be something went wrong while booking the ticket. Thank you for providing information.
user
You are welcome and have a great day.
assistant