Hello.
user
Hello. How can I help you today?
assistant
Due to heavy rainfall, I couldn't reach airport on time. Can you help me in cancelling my reservation?
user
Sure, I will help you in cancelling, wait for a moment please to check your reservation status. May I know your name please?
assistant
My name is Ashley Walker.
user
Walker, I did not find any reservation with your name.
assistant
Ok, I think I didn't make any reservation. Anyways, thank you for the information.
user
My pleasure, have a nice day.
assistant