Hi.
user
Hello, how can I aid you?
assistant
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
user
Sure, may I know your name?
assistant
Jessica Martinez here.
user
Give me a minute.
assistant
Sure.
user
Sorry, there is no reservation found under your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching us.
assistant