Hello.
user
Hello. How may I help you?
assistant
I have done my flight ticket reservation last week.
user
Ok, may I know your name?
assistant
But due to some reasons I would like to cancel the reservation. I'm Eric Green.Can you please cancel it?
user
Sorry, Eric no reservation found on your name.
assistant
Ok, thank you for the quick response.
user
Thank you for contacting us.
assistant