Hello.
user
Hello. How can I help you?
assistant
Actually my friend reserved a ticket but he is unable to travel on planned dates, so can you cancel his ticket?
user
Sure, please tell your name?
assistant
Sure, I am Melissa Mitchell.
user
Sorry, there is no reservation found on your name?
assistant
Ok, no problem. Thank you for your information.
user
Thank you and have a nice day.
assistant