Hello, I am Ruth Hernandez.
user
Hello, how may I support you today?
assistant
I need to change my existing reservation due to heavy snowfall . Could you please help me?
user
Sure, please give me a minute.
assistant
Sure.
user
Thanks for your time, no reservation was found based on your schedule.
assistant
No worries, thank you for the information.
user
Thank you for availing us.
assistant