Hi. I am Benjamin Robinson.
user
Hello, how may I assist you?
assistant
 Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me out?
user
Sure, please wait a moment.
assistant
Sure.
user
We found a reservation on your name, shall I cancel your reservation?
assistant
Yes, cancel it.
user
Your reservation has been cancelled.
assistant
Thank you for your kind help.
user
Thank you.
assistant