Hello.
user
Hello. How can I aid you at this moment?
assistant
 I made  a earlier reservation to attend a conference, due to some political disturbances it got postponed. Can you please change my reservation?
user
Sure, I am here to help you with this.
assistant
Thank you.
user
Can you please provide your name to check your reservation status?
assistant
My name is Emma Edwards.
user
Please hold on for a moment.
assistant
Sure.
user
Emma Edwards, there is no active reservation found under your name in our database.
assistant
Ok, not an issue. Thank you.
user
Thank you for utilizing our service.
assistant