Hi.
user
Hello.
assistant
Karen Rodriguez here.
user
I am here to assist you, please can I know your concern?
assistant
I want to cancel my reservation, can you help me?
user
Ok, please wait a moment.
assistant
Sure, take your time.
user
Sorry, there is no reservation been found on your name. Thank you for choosing our agency.
assistant
Not an issue, thanks a lot.
user