Hello.
user
Hello.
assistant
Kenneth Edwards here.
user
Edwards, how may I assist you?
assistant
I want to cancel my ticket due to heavy floods in my hometown, could you help me out?
user
Sure, I can do that for you. Please be on hold for a moment, I will check your reservation status and let you know.
assistant
Sure, please make it fast.
user
Edwards, I have not found any reservation under your name in our database.
assistant
No problem, thank you for the information.
user
You are welcome and thank you for choosing us.
assistant