Hello.
user
Hello, how may I assist you today?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, can I know your name?
assistant
Christine Perez here.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there are no active reservations on your given name to cancel.
assistant
No issue, Thanks for the information.
user
Thank you for reaching our service.
assistant