Hello.
user
Hello. How can I aid you?
assistant
Can you aid me to cancel my reservation due to emergency?
user
Sure, may I know the name to check for the status?
assistant
Ruth Rodriguez here.
user
Please be on hold, I will get back to you in a minute.
assistant
Ok.
user
Thank you for waiting.
assistant
Thank you for the help.
user
Here, there is no active reservation have been found under your name in our database to cancel it.
assistant
Thank you.
user
Thank you for reaching us.
assistant