Hello.
user
Hello, how can I serve you today?
assistant
Can you assist me with the flight ticket cancellation which I had done recently as I can not make the journey due to heavy snow fall?
user
Sure, may I know your name please?
assistant
Ok, please check for the name Frank Martinez.
user
Please wait for a while.
assistant
Please take the time you need.
user
We didn't find any reservation on your name to cancel.
assistant
That is ok, thank you for assisting me.
user
Thank you.
assistant