Hi.
user
Hello.
assistant
I am Kimberly Phillips.
user
What can I do for you?
assistant
Due to cold weather I want you to change my existing reservation. Can you help me with that?
user
Sure, I will help you. Please give me a moment to check.
assistant
Ok.
user
Thank you for waiting.
assistant
No problem.
user
Sorry, there is no reservation found on your name.
assistant
Thank you.
user
Thank you, have a nice day.
assistant