Hi.
user
Hello, how can I assist you today?
assistant
Please, help me in changing my earlier reservation as my plan to meet my friend got postponed.
user
Sure, may I know your good name?
assistant
I am Charles Young.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
It's ok, no problem. Thank you for the information.
user
Thank you for reaching us.
assistant