Hello.
user
Hello. How may I aid you?
assistant
Owing for an emergency, I want to cancel my reservation. Can you please do that for me?
user
Ok, please provide your name to check your reservation status.
assistant
Sure, my name is Nicholas Evans.
user
There is no reservation found under your name to cancel it.
assistant
Not an issue. Anyway, thank you for checking.
user
Thanks for choosing us.
assistant