Hi.
user
Hello, how may I help you?
assistant
I would like to change my flight reservation as I am sick, can you please help me?
user
Sure, may I know your name?
assistant
My name is Steven Nelson.
user
Wait a minute.
assistant
Sure.
user
There was no reservation found on your name.
assistant
No problem, thank you for checking.
user
Thank you for choosing us.
assistant