Hello.
user
Hello, how may I aid you?
assistant
Please see if there is any possibility to cancel my ticket, as I will be not able to catch my flight on the date which ticket has been booked, I am going to another place on that day.
user
Sure, I'll check. May  I know your good name?
assistant
Sure, ticket is booked on the name Edward Gonzalez.
user
Ok. Give me a minute to check your reservation in our records.
assistant
No problem, I will be waiting.
user
Well Edwards, sorry to say this but I didn't found any reservation with your name in our records.
assistant
That's fine, I remembered now that I have asked my friend to cancel, might he have cancelled it, anyway thank you for your immediate response.
user
Ok. Thank you to visit our agency.
assistant
You are welcome.
user