Hello.
user
Hello, how can I assist you?
assistant
I am Joseph Davis. I am planning to change an existing reservation, due to health issue.
user
Sure, I am here to help you.
assistant
Can you please change my reservation? Thank you.
user
Please be on hold.
assistant
Sure.
user
Thanks for your time, there is no reservation found on your name.
assistant
That's fine, thank you for your service.
user
Thank you for availing us.
assistant