Hi.
user
Hello.
assistant
My name is Jennifer Green.
user
Green, how can I assist you?
assistant
I would like to cancel my current reservation because my cousin meet an accident.
user
Sorry about your cousin, let me check our database to cancel your ticket.
assistant
Ok.
user
Sorry, no reservation found by your name.
assistant
That's alright, not an issue.
user
Thank you for choosing us.
assistant
Thank you for helping me.
user