Hello.
user
Hello, how can I help you today?
assistant
Actually my Hockey competition is postponed, so that I want to change my existing reservation. Can you help me?
user
Sure, please wait a moment.
assistant
Sure.
user
May I know your name for checking the reservation?
assistant
Ok, I am Samuel Young.
user
Sorry to say, no reservation found with your name.
assistant
Ok, not an problem. Thank you for your information.
user
Thanks for reaching us.
assistant