Hi.
user
Hello, may I know your name?
assistant
Due to illness I want to cancel my recent reservation. Can you please make my reservation cancel?
user
Sure.
assistant
Yes, I am Amy Lee.
user
Please wait for a while.
assistant
Ok.
user
Thank you for waiting. Sorry to inform you that there is reservation found on your name.
assistant
Ok, no issue. Thanks for your response.
user
Thank you for choosing us.
assistant