Hi.
user
Hello. How may I assist you today?
assistant
Can you help me to cancel my reservation? Because I have some work on that dates.
user
Sure, I will help you with that, before that I need your name to proceed further.
assistant
My name is Richard Lee.
user
I found a reservation with your name, would you like me to cancel that reservation.
assistant
Yes, please proceed.
user
Your reservation has been cancelled successfully.
assistant
Thank you for your help.
user
It's my pleasure, have a nice day.
assistant