Hi.
user
Hello, how may I aid you today?
assistant
I need to change my existing reservation owing to an emergency.
user
Sure, please share me your good name.
assistant
My name is Raymond Thompson.
user
Please wait for a while.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Thank you.
user
Thank you for supporting us.
assistant