Hello.
user
Hello, how may I aid you today?
assistant
I want to cancel my ticket due to dense fog in my place.
user
Sure, may I know your name please?
assistant
Brian Hill here.
user
Please wait for a moment.
assistant
Sure.
user
Sorry Hill, there is no reservation found as per your name in our database.
assistant
No problem, thank you.
user
Thank you for reaching us with a query.
assistant