Hi.
user
Hello, how can I aid you today?
assistant
I am not feeling well to travel so, I want to cancel my recent reservation. Can you aid me with this?
user
Sure, please be on hold. May I know your name to check with your reservation?
assistant
Ok, my name is Sharon Jones.
user
Ok. Thanks for your time, there was no reservation found on your specified name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for opting our agency.
assistant