Hello, I am Nancy Smith.
user
Hello Smith, how may I guide you?
assistant
Owing to an emergency I need to cancel my reservation. Can you help me out with this?
user
Oh! Just hold on Nancy, I will check it.
assistant
Ok.
user
Sorry to inform you, there is no reservation found with your name to cancel.
assistant
Ok, no issues.
user
Thank you for approaching us.
assistant
Thank you for your information.
user