Hi. I am Emma Mitchell.
user
Hello, how may I assist you?
assistant
I need to cancel my recent reservation as my exams got postponed, Can you please help me with that?
user
Sure, please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for approaching us.
assistant