Hello, I am Melissa Johnson.
user
Hello, how can I assist you today?
assistant
Due to bad weather conditions from couple of days,so I need to cancel my trip.
user
Sure, I will help you.
assistant
Could you please help me with cancellation?
user
Sure, please wait for a while.
assistant
Ok.
user
There is a no reservation done on your name.
assistant
No problem, thank you for the information.
user
Thank you for approaching us.
assistant