Hello.
user
Hello, how can I help you?
assistant
I want to cancel my reservation as my plan to visit my home is cancelled. Can you help me?
user
Sure, can you please tell me your name?
assistant
My name is Sharon Johnson.
user
Thank you. Please be online for a while, I will check your reservation status and get back to you.
assistant
Sure.
user
Sorry, I have not found any reservation by your name in our database.
assistant
Ok, thank you for the information.
user
You are welcome and have a nice day.
assistant