Hi, I am Emily Allen.
user
Hello, how can I assist you?
assistant
I need to cancel my recent reservation due to my scheduled examination dates has been postponed. Can you help me in cancellation?
user
Sure, please wait. I will check and get back to you.
assistant
Ok.
user
Unfortunately there is no reservation found matching with your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for opting us.
assistant