Hello.
user
Hello, what kind of assistance you are excepting from our agency?
assistant
I want you to help me in cancelling my previous reservation. Can you assist me?
user
Sure, we will help you with your query.
assistant
Thank you for accepting my request. Actually, my examination got cancelled by the university due to some issues. So, I would like to cancel my reservation.
user
On whose name did you made the reservation? So that I can search for the status of the reservation.
assistant
I made the reservation reservation with the name Gregory Phillips.
user
Please give me a minute.
assistant
Sure, take your time.
user
Phillips, no reservation has been found on your name in our database.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for choosing us.
assistant