Hello.
user
Hello, how can I assist you for the day?
assistant
I have to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
May, I know your good name?
assistant
Thank you. Please  check the reservation with my name Larry Turner.
user
Please wait for a moment.
assistant
Sure, take your time.
user
Sorry, we found no reservation on your given name.
assistant
Oh! It  may not be booked  properly due to server issues while  booking. Anyway, thank you for  your time.
user
Thank you for reaching us.
assistant
Most welcome.
user