Hello.
user
Hello, how may I assist you?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me out?
user
Sure, may I know your good name please?
assistant
My name is Amy Taylor.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our database to change.
assistant
That's ok, thank you for checking.
user
Thank you for approaching us.
assistant