Hi.
user
Hello.
assistant
Myself Samuel Roberts.
user
Samuel, how may I help you?
assistant
I want to cancel my reservation as I met with an accident, can you please do that for me?
user
Sure, please give me a moment to check your ticket status.
assistant
Thank you. I will wait for your response.
user
Sorry, no reservation is available by your name.
assistant
No problem, thank you for checking.
user
Thank you for choosing us.
assistant