Hi.
user
Hello, how can I serve you today?
assistant
I have planned to visit water wall but due to heavy rain my trip got postponed as of now, can you please help me with changing my reservation?
user
Sure, I can help you in that.
assistant
Thank you.
user
Before that I need to know your good name to track the details, Can you please provide me?
assistant
My name is Dennis Wilson.
user
Ok, please wait for a couple of minutes.
assistant
Ok.
user
Sorry to inform that, there is no active reservation found on your name.
assistant
No issues, thank you for the information.
user
Thanks for reaching us, Have a good day.
assistant