Hello.
user
Hello. May I have your name please?
assistant
I am Timothy Walker.
user
Timothy Walker, how shall I support you?
assistant
Owing to an emergency, I would like to change my existing reservation. Can you please help me out?
user
Sure.
assistant
Thank you.
user
Please wait,  I will check the reservation on your name.
assistant
Sure, take your time.
user
Thanks for waiting. We found that there was no reservation with your name.
assistant
Ok, no worries.
user
Thank you for reaching us.
assistant
Thank you for your information.
user