Hello.
user
Hello. How can I help you?
assistant
I need to cancel my reservation due to my planned event got cancelled so please help me with that.
user
sure, I will be happy to assist you.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, myself Joseph Edwards.
user
Ok, please wait while I check.
assistant
Sure, take your time.
user
There is no reservation done on your name.
assistant
Oh! May be booking has not done properly.
user
Thank you for contacting our agency.
assistant
Anyway, thank you for your time.
user