Hello.
user
Hello. How may I aid you?
assistant
I need to change my reservation as I have postponed my schedule to some other day. Can you help me with that?
user
I am here to help you, may I know your name to proceed further?
assistant
Thanks for your concern. My name is Virginia Wilson.
user
Ok, please hold on a moment.
assistant
Sure.
user
Sorry Virginia Wilson, there is no reservation found on your name to change it.
assistant
Not a problem, anyways thank you for the information.
user
Thanks for contacting us.
assistant