Hi.
user
Hello, how do I help you?
assistant
We friends were planning for a get together but one of them is not well, so I need to change my previous reservation.
user
Sure, on which name your previous reservation has been done?
assistant
It was reserved under Jonathan Lewis.
user
Sorry, there is no tickets showing on your name.
assistant
Ok, no problem, may be it was not reserved properly.
user
Thank you for reaching us.
assistant
Any way, thank you for your information.
user