Hi.
user
Hello. What kind of assistance you are looking for?
assistant
Owing to an emergency, my planned trip to Navajo adventure with my college friends got cancelled. So I request you to cancel my existing reservation.
user
Sure. To cancel the reservation, may I have your name?
assistant
Sure, I have a existing reservation with name Michelle Thompson.
user
Thanks for your name. Please standby, I will check and get you back.
assistant
Sure.
user
Thanks for waiting. I tried but there was no reservation on your name to cancel.
assistant
Ok, no worries at all. Thank you for your assistance.
user
Thanks for your time with us.
assistant