Hello,.
user
Hello, how can I assist you the day?
assistant
I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you help me with that?
user
Sure, I can help you out.
assistant
Thank you.
user
May I know your name to check your reservation?
assistant
Dorothy Martin, is my name.
user
No reservation has been found with your name in our database.
assistant
Ok, Thanks for the information.
user
Thank you for reaching us.
assistant