Hello, I am Kimberly Thompson.
user
Hello, how can I help you today?
assistant
Can you please help me in Changing my existing reservation, as my FIFA match got postponed.
user
Sure, please wait for a while.
assistant
Ok.
user
Thanks for waiting, there is no active reservation found with your given name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant