Hi.
user
Hello, how can I assist you today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Surely, I will help you out. May I know your name please?
assistant
I am Debra Perez.
user
Thanks for your name, please wait.
assistant
Sure.
user
Thank you for waiting, no reservation was found on your name to cancel.
assistant
No problem, thanks for checking.
user
Thank you for choosing us.
assistant