Hello.
user
Hello. How can I help you now?
assistant
I want to change an existing reservation, so please help me in changing the reservation.
user
Sure, I am here to help you with that. For changing your reservation, we need to know your name. So, please forward me your name.
assistant
Myself Patrick Garcia.
user
Please, wait for a while.
assistant
Ok.
user
Sorry to say that, we have not found any active reservation on your name in our records.
assistant
Not an issue. Thank you.
user
Thank you for reaching us.
assistant