Hi.
user
Hello, how may I render you today?
assistant
I am Kimberly Turner. I want to cancel my recent reservation, due to health issue. Can you help me in my cancellation?
user
Sure, we are here to help you. Please wait for a while.
assistant
Sure, I will wait for your response.
user
Thank you for waiting. Sorry to notify that, we did not find any reservation with your name.
assistant
Not an issue. Thank you for your kind information.
user
Thank you for  availing us.
assistant