Hello.
user
Hello.
assistant
I am Mary Turner.
user
What service that you are seeking from our agency?
assistant
I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?
user
Sure, I am glad to help you.
assistant
Thank you.
user
Please wait a moment to check your previous reservation.
assistant
Ok.
user
Sorry to inform you that, there is no reservation with your name in our database.
assistant
Oh! It's ok no problem.
user
Thank you for approaching us, have a great day.
assistant
Thank you for your information.
user
Welcome.
assistant