Hi.
user
Hello, how may I assist you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, please wait for a moment.
assistant
Sure.
user
May I know your good name please?
assistant
Myself Ruth Green.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
No problem, thanks for checking.
user
Thank you for approaching us.
assistant