Hello.
user
Hello,. How can I help you today?
assistant
I just want to cancel my reservation due to sudden demise of my grand father, can you help me with cancellation of my trip?
user
Sure, may I know your name?
assistant
I am Sarah Evans.
user
Please wait a moment I will check the reservation status and get back to you.
assistant
Ok.
user
Sorry, there is no reservation in your given name. Thank you for availing us.
assistant
Ok, Not a problem here. Thanks for your quick response.
user