Hello, Raymond Williams here.
user
Hello Williams, how may I guide you? Welcome to our travelling agency.
assistant
My mother-in-law expired, so I want to cancel my reservation. Could you help me?
user
Oh! It's very sad to hear.
assistant
Thank you for your concern.
user
I'will help you with this condition. Sorry Williams, there is no reservation found on your name to cancel your reservation.
assistant
No problem, thank you for helping me.
user
You are welcome.
assistant