Hello. I am Brenda Roberts.
user
Hello, what can I assist you with?
assistant
I want to change my existing reservation due to bad weather condition, can you please help me with that?
user
Sure, please wait for a while.
assistant
Ok.
user
We have found reservation on your name, please share your updated airport codes.
assistant
My source and destination airport codes are BOS and LGA.
user
May I know your travelling dates?
assistant
I want to fly on Nov 18, return on Nov 20.
user
Do you have any other preferences to make your journey more comfortable?
assistant
I want direct flight.
user
Sure, please wait for a while.
assistant
Ok.
user
Sorry to inform you that there is no direct flight available at this moment.
assistant
No problem, thank you.
user
Thank you.
assistant