Hello.
user
Hello, how may I help you today?
assistant
I'm looking for an agency which can do some modifications in my recent reservation, can you please help me in that?
user
Sure, may I know your name?
assistant
Yes, my name is Emily Lopez.
user
Ok, please wait.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Oh! That's ok, thank you for giving the information anyways.
user
Thank you for reaching us.
assistant