Hello.
user
Hello, how may I assist you today?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me?
user
Sure, may I know your name for the cancellation process?
assistant
Ok, I am Gregory Robinson.
user
Thank you, please wait for a minute.
assistant
Ok, take your time.
user
Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.
assistant
Ok, not a problem. Thank you for your information.
user
Welcome, thank you for reaching us.
assistant