Hi.
user
Hello, how can I assist you for today?
assistant
Gregory Perez here. I want to change my existing reservation. Can you help me in that?
user
I am here to help you about that Gregory Perez.
assistant
Thank you.
user
Can I put your conversation on hold to check the reservation status with your name? I regret to say this Gregory Perez, there is no active reservation with your name to change the reservation.
assistant
Ok, not an issue. Thank you.
user
You are welcome, thank you for reaching us. Hope you have a nice day ahead.
assistant