Hello, I am Janet Harris.
user
Hello, how may I support you today?
assistant
I need to cancel my reservation as my exams got cancelled, can you please help me?
user
Sure, please wait I will check the reservation and revert to you.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no problem. Thank you.
user
Thank you for contacting us.
assistant