Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation due to sudden postpone of my exams. Can you help me with that?
user
Sure, may I know your name?
assistant
I am Helen Campbell.
user
Please wait.
assistant
Sure.
user
There is no reservation found on your name in our database.
assistant
Ok, no issues. Thank you.
user
Thank you for choosing us.
assistant