Hello.
user
Hello. How can I help you?
assistant
I want to cancel my reservation, due to some problems I am unable to travel those dates, can you please cancel my reservation?
user
Can you please provide the name on which the reservation has been confirmed?
assistant
Sure, my name is Stephanie Walker.
user
Sorry, there is no reservation found by the name that you have provided.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you and have a nice day.
assistant