Hello.
user
Hello, how may I assist you at this moment?
assistant
Due to bad weather my football match is cancelled so I need to cancel my recent reservation. Can you please help me in that?
user
Sure, I will help you. To cancel your reservation may I know your name?
assistant
My name is Thomas White.
user
There were no reservation found with given name.
assistant
Not a problem. Thank you.
user
Thank you for reaching us.
assistant