Hi.
user
Hello, how may I help you today?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me in this?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
Daniel Lee here.
user
Please wait a minute.
assistant
Ok.
user
Sorry, there is no active reservation on your name to cancel.
assistant
No issues, thank you.
user
Thank you for reaching us.
assistant