Hi.
user
Hello, how may I help you?
assistant
I need to cancel my reservation as I am not able to travel due to ill health. Can you help me about that?
user
Sure, may I know your name please?
assistant
Thank you for considering my request. My name is Jerry Smith.
user
Wait a while.
assistant
Sure.
user
Thank you for your time, we did not find any active reservation in your name to cancel.
assistant
Not an issue with that, anyways thank you for the information.
user
Thank you for reaching us. Have a great day.
assistant
You are welcome.
user