Hi.
user
Hello, how may I guide you today?
assistant
 I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
user
Sure, I am here to help you. Can I have your good name please?
assistant
Rebecca Wright here.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry to say that, there was no reservation found on your name to change it.
assistant
That's ok, thank you for your help.
user
Thank you for approaching us.
assistant