Hello.
user
Hello, how can I help you today?
assistant
Due to some emergency issues, I would like to change my reservation. Will you please help me to change?
user
Sure, may I know your good name?
assistant
Deborah Martin is my name.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
No worries, thank you.
user
Thank you for reaching us.
assistant