Hello.
user
Hello.
assistant
My name is Emma Gonzalez.
user
How may I help you?
assistant
Due to heavy rainfall, I could not travel. Can you please change my existing reservation?
user
Sure, I am happy to help you. Wait for a minute.
assistant
Ok, take your time.
user
Sorry for the inconvenience, there is no reservation found on your name.
assistant
Its ok, no issues. Thank you for the information.
user
Thank you for reaching us.
assistant