Hello.
user
Hello. How can I aid you?
assistant
Due to some emergency work, I need to change my existing reservation. Can you assist me in doing that?
user
Sure, We are here to help you. May I know your name?
assistant
I am Kimberly Turner.
user
Please wait a while.
assistant
Sure.
user
Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for choosing us.
assistant