Hi. I am Carolyn Turner.
user
Hello, how may I aid you?
assistant
Owing to an emergency I want to change my existing reservation. Can you please help me with that?
user
Sure, I will help you.
assistant
Thank you.
user
Please wait a moment.
assistant
OK.
user
Sorry, there is no reservation found on your name.
assistant
Not an issue, thanks for helping us.
user
Thank you.
assistant