Hello.
user
Hello, how can I guide you?
assistant
Owing to an emergency I want to cancel my reservation, will you help me?
user
Sure, I will help you. Can you please provide me your name to check the reservation status?
assistant
My name is Dorothy Thomas.
user
Sorry to inform you, no reservation found on your name to cancel.
assistant
That's ok. Thank you for the information.
user
You are welcome. Thank you for reaching us.
assistant