Hello. I am Kevin White.
user
Hello, how may I guide you today?
assistant
I need to cancel my recent reservation due to heavy floods in our city.
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait a minute.
assistant
Sure.
user
Thanks for your precious time, there is no active reservation found on your name.
assistant
No problem, thank you for your information.
user
Thanks for reaching us.
assistant