Hello.
user
Hello. How may I help you today?
assistant
I am planning to change an existing reservation,due to health issue. Can you please help me out?
user
Sure, I will help you with that. May I know your good name to check your reservation status?
assistant
My name is Susan Harris.
user
Ok, please wait for a while. I will check with it and get back to you.
assistant
Sure.
user
Sorry to say that, we have not found any active reservation on your name in our records.
assistant
That's fine, thank you for your service.
user
Thank you for opting us.
assistant