Hello.
user
Hello, how may I help you?
assistant
I am Edward Brown. My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, please wait for a while.
assistant
Sure, take your time.
user
Sorry to inform you, there is no active reservation found with your name in our records.
assistant
That's ok, not an issue. Anyways, thank you for the information.
user
Most welcome.
assistant