Hello.
user
Hello, how can I assist you?
assistant
Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?
user
Sure, we are happy to help you. May I know your good name to proceed further?
assistant
I am Helen Thomas.
user
Sorry, we did not find any active reservation on your name in our records.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for contacting us.
assistant