Hello.
user
Hello, how may I help you today?
assistant
I would like to cancel my recent reservation due to some personal issues, will you help me with that?
user
Sure, we are here to help you.
assistant
Thank you for accepting my request.
user
May I know your name to proceed further?
assistant
Myself Ronald Hernandez.
user
Ok, please wait for a while.
assistant
Ok, I will wait.
user
Thank you for your time, sorry no reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for opting us.
assistant