Hello.
user
Hello, how can I help you?
assistant
I want to change my reservation due to postponed of my exams, so please help me.
user
Sure, may I know your name for checking?
assistant
Sure, I am Virginia Walker.
user
Give me a minute.
assistant
Sure.
user
Sorry, there is no reservation found under your name.
assistant
Not a problem, thank you.
user
Thank you for opting us.
assistant