Hello.
user
Hello. How can I assist you today?
assistant
My name is Kathleen Hall. Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I am here to help you.
assistant
Thank you.
user
Sorry, I didn't find any reservation found on your name.
assistant
That's ok, thank you for checking.
user
Welcome, have a nice day.
assistant