Hello.
user
Hello.
assistant
Shirley Harris here.
user
Harris, how can I assist you?
assistant
I want to cancel my active reservation due to some personal issue, will you help me?
user
Sure, I will help you. Let me check your reservation status in our database.
assistant
Sure.
user
Harris, I did not find any reservation by your name in our database.
assistant
Ok, not an issue. Thank you for the information.
user
You are welcome and thank you for choosing us.
assistant