Hello. I am Anthony Jones.
user
Hello, How can I best assist you now?
assistant
Can you please help me in cancelling my reservation as my plan to visit my home town got postponed?
user
Sure, please wait a minute.
assistant
Ok.
user
Thank you for being patience, we did not find any active reservation on your name in our data base.
assistant
It's ok, thank you for your information.
user
Thanks for availing us.
assistant