Hi.
user
Hello, how may I help you today?
assistant
Can you please change my recent reservation? As I have booked the ticket with wrong dates.
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
Sure, my name is Margaret Perez.
user
Please wait a minute. Sorry to say that, there is no active reservation found on your name.
assistant
Oh! That's ok, thank you for giving the information anyways.
user
Thank you for availing us.
assistant