Hi.
user
Hello.
assistant
Myself William Thomas. Owing for an emergency, I want to cancel my reservation. Please help me.
user
How can I assist you today? Ok, I will help you with that.
assistant
Thank you.
user
Thank you for waiting, sorry as per the reservation records there is no reservation been found on your name.
assistant
Sad to hear that. Anyway, thank you.
user
Thank you for choosing our agency.
assistant