Hello.
user
Hello, How can I help you?
assistant
I want to  cancel my reservation.
user
Sure, Can you please provide name?
assistant
I am Michelle Nelson.
user
OK, Please wait a moment I will revert back to you.
assistant
OK.
user
Sorry, We did not found any reservation with your name.
assistant
Thank you.
user
Thank you, Have a nice day.
assistant