Hello, Shirley Nelson here.
user
Hello, how may I assist you today?
assistant
My client meeting has been cancelled, so I want to cancel my reservation. Could you help me out?
user
Sure, I will help you with that, please wait for a minute.
assistant
ok.
user
Your reservation was not found in our database.
assistant
It's ok, thank you for helping me.
user
Thanks for contacting us.
assistant