Hello.
user
Hello, how can I assist you now?
assistant
Please change my existing reservation due to some health issues?
user
Sure, I am happy to help you with that. Can I have your name please to check your reservation status?
assistant
I am Donald Perez.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry Donald Perez, no reservation has found under your name to change.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us, have a good day.
assistant