Hello.
user
Hello, how may I assist you?
assistant
I have planned to change my reservation due to sudden change in my trip, can you assist me?
user
May I know your name please?
assistant
Jonathan Clark.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name.
assistant
No problem, thank you for searching.
user
Thank you for reaching us.
assistant