Hi.
user
Hello, how may I oblige you today?
assistant
I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it, can you help me with that?
user
Sure, may I know your name to check the reservation?
assistant
My name is Raymond Lee.
user
Ok, please wait for a minute.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
No issue, thank you for the information.
user
Thank you for contacting us.
assistant