Hello.
user
Hello, how may I support you?
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, may I know your good name please?
assistant
My name is Linda Edwards.
user
Wait a moment.
assistant
Sure, take your time.
user
Thank you for your time, we did not find any active reservation in your name to make changes further.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant