Hello,.
user
Hello, how may I be at your service?
assistant
Cancel my reservation as my plan to visit my cousin house for family meeting has been postponed.
user
OK, to proceed further, may I know your name?
assistant
My name is Larry Clark.
user
There is no reservation found on your name. Sorry for the inconvenience.
assistant
Thank you for the information.
user
Thanks for reaching us.
assistant