Hello.
user
Hello, how may I guide you?
assistant
Due to sudden change in my plan, I would like to cancel my reservation. Can you help me?
user
Sure, I can help you. May I know your name for checking?
assistant
My name is Ruth Roberts.
user
Please wait for a while.
assistant
Ok.
user
Ruth Roberts, there is no reservation found on your name to cancel your previous booking.
assistant
Ok, that's fine. Thank you for the information.
user
Thank you for your time in reaching us, have a nice day. You are most welcome.
assistant