HI.
user
Hello. How can I assist you today?
assistant
Can you please help me in cancelling my recent reservation?
user
Sure, may I know your name to check for the previous reservation?
assistant
I am Jacob Garcia.
user
Please allow me a moment.
assistant
Ok.
user
I found  your reservation and cancelled it successfully.
assistant
Thank you for your help.
user
Thank you for contacting us.
assistant