Hello.
user
Hello. Can you please tell me for what assistance you reached us?
assistant
Due to my ill health condition I couldn't travel, can you please help me in cancelling my recent reservation?
user
Sure, I will help you. Can I know your name please?
assistant
My previous reservation has done with the name of Kevin Mitchell.
user
Ok Kevin, please wait for a while.
assistant
Sure.
user
Thank you for waiting, there is no existing reservation with that name to cancel further.
assistant
Ok, not an issue. May be something went wrong in my previous booking.
user
Do you need any other assistance?
assistant
No, enough with this information.
user
Ok.
assistant
Thank you for providing information.
user
Thank you for choosing us.
assistant