Hello.
user
Hello, how may I assist you for the day?
assistant
I am Carolyn Perez. Owing to an emergency, I want to cancel my reservation. Could you help me in the cancellation?
user
Sure, we will help you. Please wait for a while.
assistant
Sure.
user
Thank you for waiting. We are glad to inform you that, we found a reservation on your name, shall I proceed to cancellation?
assistant
You can proceed to cancellation.
user
Your reservation has been cancelled.
assistant
Thank you.
user
Thank you for reaching us.
assistant