Hello.
user
Hello. What can I do for you today?
assistant
Me and my friends planned a trip, but due to heavy rains in my destination place our trip got postponed. Can you please help me to change my existing reservation?
user
Sure, may I know your good name for further process?
assistant
Sure, my name is Kimberly Gonzalez.
user
Ok, please stand by.
assistant
Sure.
user
There is no existing reservation found on your name in our records.
assistant
That's Ok, thanks for your help.
user
Thank you for reaching us.
assistant