Hello.
user
Hello. How may I help you at this minute?
assistant
I want to change my existing reservation. Could you help me with that?
user
Sure, I am here to help you with that. May I know your good name?
assistant
Virginia Harris.
user
Please wait for a minute.
assistant
Ok.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
That's ok, thank you.
user
Thank you for approaching us.
assistant