Hello.
user
Hello. How may I support you today?
assistant
Due to heavy rain, I want to change my reservation. Can you help me?
user
Sure, I'll help you in change an existing reservation.
assistant
Ok.
user
Please let me know your name to check the reservation status.
assistant
Sandra Nelson here.
user
Thank you for waiting, I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
No issue, Thanks for the information.
user
Thank you for availing us.
assistant