Hello,.
user
Hello, How exactly I can serve you the best today?
assistant
Please cancel my reservation, As I need to stay back on my hometown due to heavy snowfall.
user
Sure, we are gleeful to help you for cancellation.
assistant
Thank you.
user
May I know your name to check your details in our database?
assistant
Raymond Wilson, is my name.
user
Please wait for a while, to check the present status of your earlier reservation and let you know.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, no problem.
user
Thank you for reaching us.
assistant
Thanks for the effort.
user
Have a blissful day!.
assistant