Hello.
user
Hello, how can I help you?
assistant
I need to cancel my recent reservation, can you help me in doing that?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
I am James Williams.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for opting us.
assistant