Hello.
user
Hello, how can I aid you?
assistant
Can you please help me to cancel my recent reservation as I have some urgent work and can not make it to the trip?
user
Sure, may I know your name to check the details in our database?
assistant
Sure, my name is James Allen.
user
Please wait a moment.
assistant
Sure.
user
Sorry to inform you James Allen, no reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you for choosing our service.
assistant