Hello.
user
Hello. How can I aid you?
assistant
I want to cancel my reservation because I have to prepare for my exam. Can you please help me out?
user
Sure, I am hear to help you. May I know your name? so that I can check in our list.
assistant
My name is Thomas Robinson.
user
Give me a  minute.
assistant
Sure.
user
Sorry, there is no reservation found under this name.
assistant
No problem, thank you for checking.
user
Thank you for opting us.
assistant