Hi.
user
Hello,. How can I assist you?
assistant
I need to change my existing reservation for a direct flight so, please assist me in this.
user
Sure, may I know your name please?
assistant
Ruth Mitchell is my name.
user
Please standby, I will check in the reservation list and get back to you with the current status.
assistant
OK.
user
Sorry Ruth Mitchell, there is no active reservation on your specified name.
assistant
Then no problem, leave it. Thank you for the information.
user
Thanks for approaching us.
assistant