Hello.
user
Hello.
assistant
I am Ryan Garcia.
user
How may I assist you today?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure  Ryan Garcia, I am here to help you out in cancellation.
assistant
Thank you.
user
Please hold for a while, let me check your previous reservation status.
assistant
Sure, I will wait for your response.
user
Sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Thank you for contacting us, have a great day.
assistant
Most welcome.
user