Hello.
user
Hello,. May I help you .
assistant
Please help me out from my problem. By mistake, I have booked wrong flight ticket. Can you check is there any reservation with my name Scott Thompson?
user
Sure Scott, you want to change the reservation or cancel the reservation.
assistant
I want to change my existing reservation.
user
Just a second please.
assistant
Yes sure, take your time.
user
I am sorry  Scott Thompson, I could not find reservation .
assistant
It's OK. Thank you to take my problem.
user