Hi.
user
Hello. How can I help you?
assistant
Can you help me in cancelling my recent reservation, as my exams are postponed?
user
Sure, may I know your name?
assistant
Check under the name Melissa Martinez.
user
Thank you. Please wait for a while, I will check your reservation status and let you know.
assistant
Sure.
user
Sorry, there is no reservation found by your name in our database.
assistant
That's ok, thank you.
user
You are welcome and have a nice day.
assistant