Hi.
user
Hello, how may I help you?
assistant
Can you help me in changing my recent reservation, as my exam is cancelled?
user
Sure, may I know your name please?
assistant
I am Nancy Clark.
user
Wait a while, kindly.
assistant
Sure.
user
Thank you for waiting, there is no reservation found for the user name in our data base to change your previous booking.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant