Hi.
user
Hello. How can I aid you today?
assistant
I need to amend an existing reservation due to an emergency, can you please help me?
user
Sure, I am here to help you. May I know on whose name the ticket has been reserved formerly?
assistant
Sure, my name is Jacob Turner here.
user
Sorry Jacob Turner, there are no flights reserved on your given dates.
assistant
Ok, not an issue.Thank you for your information.
user
Welcome, thank you for choosing us. Have a great day.
assistant