Hello.
user
Hello.
assistant
Kimberly Lewis here.
user
How can I assist you today?
assistant
I want to cancel my ticket due to family problems.
user
Sure, I will help you with that. Please hold on for a minute.
assistant
Sure.
user
Sorry, I did not find any reservation by your name in our database.
assistant
No problem, thank you.
user
It's my pleasure, have a nice day.
assistant