Hello.
user
Hello, how may I help you?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, we are glad to help you. May I know your good name?
assistant
My reservation was done under the name Janet King.
user
Sorry, there is no active reservation on your name in our data.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for choosing us.
assistant