Hello.
user
Hello. How can I help you?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Can you provide your name for checking?
assistant
My reservation was done under the name Katherine Phillips.
user
Sorry, we did not found any reservation under your name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant