Hello.
user
Hello, how can I be of your service.
assistant
I am Ashley Lee. Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
Sure, let me check the database and get back to you.
assistant
Sure.
user
We found a reservation by the name you provided. Shall I proceed to cancel?
assistant
Ok, you can proceed.
user
You will be refunded on 85% of fare if you want to cancel.
assistant
I understand.
user
Ok, your reservation has been cancelled.
assistant
Thanks for your information.
user
Thank you for choosing us.
assistant