Hello. Edward Roberts here.
user
Hello, how can I aid you?
assistant
Due to sudden health issue, I am not able to travel in a flight on those date that I want to travel. So, I would like to change my reservation. Can you please help me out with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait a minute.
assistant
Sure, take your time.
user
Thank you for waiting, sorry we didn't find any reservation on your name.
assistant
Oh! Not an issue.
user
Thank you for reaching us, have a nice day.
assistant
Anyway, thank you for the information.
user