Hello.
user
Hello. How can I assist you at this moment?
assistant
My name is Mark Hernandez. Can you please help me in cancelling my recent reservation?
user
Sure, I am happy to help you with that. Please be hold on for a moment.
assistant
Ok.
user
Sorry Mark Hernandez, no reservation has found under your name to cancel.
assistant
That's ok, thank you for the information.
user
Thank you for choosing us, have a great day.
assistant