Hello.
user
Hello.
assistant
I am Donna Williams.
user
I am here to assist you?
assistant
I want to cancel my ticket due to sudden demise of my cousin.
user
Ok, please let me know your reservation name. On which the ticket is reserved.
assistant
It was reserved on 09/09.
user
Ok, there is no reservation been found on the name given. Sorry for the inconveniences. Thank you for choosing our agency.
assistant