Hello.
user
Hello. How can I aid you today?
assistant
I want to change my reservation due to postponed of my Cricket match, so please help me in changing.
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know on whose name the ticket has been reserved formerly?
assistant
Sure, I am Emma Phillips.
user
Sure Emma, there are no flights reserved on your given name formerly.
assistant
No worries, thank you.
user
Welcome.
assistant