Hello.
user
Hello, How can I best serve you today?
assistant
I need to cancel my recent reservation, can you help me?
user
Can I know your good name to proceed further?
assistant
I am Kathleen Taylor.
user
 I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for choosing us.
assistant