Hello.
user
Hello, how may I oblige you today?
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, may I know your name?
assistant
My name is Patrick Martin.
user
Please wait for a minute.
assistant
Sure, take your time.
user
Sorry, there is no reservation found on your name to change.
assistant
That's ok, thank you for your information.
user
Thank you for choosing us.
assistant