Hello.
user
Hello, how may I assist you today?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me out?
user
Sure, may I know your name?
assistant
My name is Justin Garcia.
user
Hold on a minute.
assistant
Sure.
user
Sorry, there was no reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant