Hello.
user
Hello, how can I assist you for the day?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
user
May, I know your good name?
assistant
Myself Kathleen Lopez.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, we found no reservation on your given name.
assistant
It's ok, thank you for your help.
user
Thank you for reaching us.
assistant