Hello.
user
Hello,. How may I help you?
assistant
I am Matthew White and I want to change my existing reservation, as my friend met with an accident. Will you help me in this?
user
Sure, please wait for a minute I will revert you with current status.
assistant
Ok.
user
Sorry to inform that there is no reservation found with your name.
assistant
No problem. Thank you for your information.
user
Thank you, have a nice day.
assistant