Hi.
user
Hello.
assistant
Karen Phillips on this end.
user
How may I help you today?
assistant
I would like to cancel my reservation today, as my uncle passed away. Could you please help me with cancelling?
user
Sorry for that, please be on hold while I'll check your reservation status.
assistant
Ok, please check with my booking status. I will be waiting for your response.
user
Karen, may be you have done a wrong booking because there is no reservation found under your name to do cancellation.
assistant
Oh! Ok. Anyways, thank you for checking.
user
Thank you for choosing us.
assistant
You are most welcome.
user