Hello.
user
Hello, how may I aid you today?
assistant
I just want to change an existing reservation due to my exams got post pone, can you please check the reservation with the name Matthew Williams?
user
Sure, please wait for a while.
assistant
Ok.
user
Thanks for your time. There is no reservation found on your name.
assistant
Ok, no issue. Thanks for your help.
user
Thank you for choosing us.
assistant