Hi.
user
Hello. How may I assist you?
assistant
I want to cancel my reservation due to heavy snowfall in my region.
user
Sure, I will help you. May I know your name please to check your reservation status?
assistant
Sure, my name is Jacob Allen.
user
Jacob, no reservation has been found on your name.
assistant
No problem, thank you for checking.
user
Thank you for reaching us.
assistant