Hi.
user
Hello, do you need any help from us?
assistant
I want to change my existing reservation due to some health issues, can you please help me with this?
user
Sure, could I have your name please?
assistant
I am Kimberly Carter.
user
Ok, please allow me a moment.
assistant
Ok.
user
Sorry, there is no reservation with your name in our portal to make changes.
assistant
That's ok, thank you.
user
You are welcome.
assistant