Hello.
user
Hello. How can I assist you?
assistant
The event which I am planning to attend has been postponed. Can you please change my reservation?
user
Sure, can I have your good name please?
assistant
Please check with the name Gary Jones.
user
Please be on hold.
assistant
Sure, take your time.
user
There is no reservation found under your name in our records, Gary.
assistant
Oh! I guess I didn't book the ticket properly. Anyways, thank you for the information.
user
Thank you for choosing us.
assistant