Hello.
user
Hello, how may I guide you today?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, I can cancel your reservation right now. Before that I need to know your good name please?
assistant
Nicole Moore here.
user
Please wait a minute.
assistant
Sure.
user
 I have found reservation with your name and as per your interest I have cancelled it.
assistant
Thanks for the help.
user
Thank you for reaching us.
assistant