Hello. Mary Scott here.
user
Hello,  what service that you are looking from my side?
assistant
I want to spend some more time with my family members, so can you help me cancelling?
user
That's good Scott, I am happy to help you.
assistant
Ok.
user
Actually, we could not found any ticket booked on your name to cancel it.
assistant
Ok, no issues.
user
Is there any other help that you need?
assistant
No need, thank you for your quick response.
user
Ok, thank you for your valuable time in communicating with us.
assistant