Hello.
user
Hello. How may I assist you at this moment?
assistant
I am Michael Martin.
user
Nice meeting you Martin.
assistant
Thanks, I want to cancel my flight ticket, can you please help me with that?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait a moment.
assistant
Ok.
user
We regret to inform you that, there is no reservation with your name in our records.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for approaching us, have a great day.
assistant