Hello.
user
Hello. How may I guide you?
assistant
Owing to an emergency, I would like postpone my meeting. Can you help me in changing my reservation?
user
Sure, may I know your name please to check your reservation status?
assistant
Sure, my name is Anna Hill.
user
Anna, no reservation has been found on your name in our records.
assistant
Ok, thank you for your information.
user
Thank you for approaching us.
assistant