Hello.
user
Hello, how may I aid you today?
assistant
I want to change an existing reservation, so please help me in changing the reservation.
user
Sure, I will help you. Can you please share your name?
assistant
My name is Rachel Thomas.
user
Please give me a minute.
assistant
Ok.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Not an issue. Thank you.
user
Thank you for approaching us.
assistant