Hello.
user
Hello, how may I be your helping hand today?
assistant
My mother is not willing well, due to sudden sick at last night. Can you please help to cancel her reservation?
user
Sure, we are glad to help you in  cancellation.
assistant
Thank you.
user
May I know on which name the ticket has been reserved?
assistant
Sure, you can check the reservation on the name of Margaret Wright.
user
Ok, please wait for a while, I will check the reservation list and revert to you.
assistant
Sure.
user
Thank you for your time. Sorry to notify that, there is no reservation found on your given name.
assistant
Ok, thanks for your help.
user
Thank you for reaching us. Have a good day.
assistant