Hello.
user
Hello, how can I help you?
assistant
I want to cancel my recent reservation because my health condition was not good, can you help me?
user
Sure, I am happy to help you. Can I have your good name to proceed further?
assistant
I am Eric Young.
user
We are regret to inform you that, there is no active reservation on your name.
assistant
It's ok, not a problem, thank you.
user
Thank you for choosing us.
assistant