Hello.
user
Hello. How can I help you at this moment?
assistant
Due to some health issues I am unable to travel the trip, can you please help me in flight ticket cancellation?
user
Sure, I will help you with that.
assistant
Thank you for your positive response.
user
May I know your name for further process?
assistant
My name is Elizabeth Parker.
user
Please hold on a moment, I will check your previous reservation status.
assistant
Ok, that's fine. I think it is not booked properly. Thank you for your information.
user
There is no previous reservation available in your name. Thank you for reaching us, have a good day.
assistant
You are welcome.
user