Hello.
user
Hello. How may I guide you today?
assistant
My name is Kevin Parker. I would like to change an existing reservation.
user
Sure, I will help you with that. May I know your name please?
assistant
Kevin Parker.
user
Please wait for a minute.
assistant
Sure.
user
I am sorry to say that there is no reservation found under your name.
assistant
No issue, thank you very much for your time.
user
Thank you for reaching us.
assistant