Hello.
user
Hello, how can I aid you?
assistant
I would like to change my reservation. Can you please help me?
user
Sure, can I have your name please to check your reservation status?
assistant
Well, my name is Ruth Anderson.
user
Ruth, no reservation has been found on your name in our records.
assistant
Its ok, thank you for the information.
user
Thank you for contacting us.
assistant