Hello.
user
Hello. How can I assist you today?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Ok, may I know your name to proceed for further?
assistant
Sure, my name is Margaret Hall.
user
Ok, please wait.
assistant
Ok.
user
Sorry, no reservation found on your name to change.
assistant
Ok, no issues. Thank you for your help.
user
Most welcome.
assistant