Hi.
user
Hello. How can I assist you today?
assistant
Carolyn Young is my name. Please hep me out in cancelling my ticket due to dismiss of my grand father yesterday.
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Ok.
user
Carolyn Young, there is no reservation found under your name.
assistant
That's ok, thank you for checking.
user
You are welcome. Thank you for contacting us.
assistant