Hello.
user
Hello. How may I assist you?
assistant
I want to cancel my recent reservation due to an emergency. Can help you?
user
Sure, I can assist you with the ticket cancellation process.
assistant
Thank you.
user
What is your full name?
assistant
Sure, I am Donna Young.
user
Ok, please be on hold for a moment.
assistant
Sure.
user
Sorry to inform you, there is no ticket booked under your name to cancel.
assistant
Ok, no problem. Thank you for your information.
user
You are welcome. Thank you for reaching us.
assistant