Hello.
user
Hello, how may I support you?
assistant
Due to some emergency issues, I would like to cancel my reservation. Will you please help me in this?
user
Sure, we are glad to assist you in that.
assistant
Thank you.
user
May I know your name for further proceeding?
assistant
Sure, Donna Taylor is my name.
user
I am sorry to say you that there is no reservation found under your name in our database.
assistant
No worries, thank you.
user
Thanks for reaching us.
assistant