Hello, My name is Dorothy Parker.
user
Hello, How can I aid you?
assistant
Due to some personal issue with my family I would like to postpone my journey, Can you please help me in changing my reservation?
user
Sure, I am here to help you. Please wait a while, I will check the details and revert you.
assistant
Sure, I will wait.
user
Sorry, there is no reservation with your name.
assistant
Ok, no issues. Thanks for your information.
user
Thank you for reaching us, Have a splendid day.
assistant