Hello.
user
Hello, how may I assist you today?
assistant
Can you please help me with finding my previous reservation and change my trip dates?
user
Sure, can I know your name?
assistant
My name is Carol Smith.
user
Ok, please wait.
assistant
Ok, I will be waiting for your response.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Oh! That's fine. Anyways, thank you for checking.
user
Thank you for reaching us.
assistant
Most welcome.
user