Hello.
user
Hello, can you please tell me how can I aid you?
assistant
Due to an emergency, I want to cancel my reservation. Can you help me?
user
Sure, I am delighted to help you. Please, provide on which name the previous reservation is done to check the existing reservation.
assistant
Stephanie Nelson here.
user
Sorry, I have checked in our listing but there is no existing reservation on your name to cancel.
assistant
No issue. Thank you.
user
My pleasure, thank you for contacting us. Hope you have a great day ahead.
assistant