Hi.
user
Hello, may I know your name?
assistant
I am Samantha Hall.
user
How can I help you today?
assistant
Owing an emergency want to cancel my reservation, can you help me with it please?
user
Sure, please wait a moment.
assistant
Ok.
user
Sorry to inform, no reservation found with your name.
assistant
That's ok, thank you for the response.
user
Thanks for reaching us.
assistant