Hello, I am Mark Thomas.
user
Hello, how may I serve you?
assistant
Due to heavy rainfall at my destination, I want to cancel my recent reservation. Can you help me with this?
user
Sure, please wait for a second.
assistant
Sure.
user
You informed us to cancel your reservation. But, there is no reservation found in your provided name.
assistant
Ok, Thank you for providing information.
user
Thank you for approaching us.
assistant