Hello.
user
Hello, how can I help you?
assistant
My name is  Christine Lopez. I need your help in cancelling my recent reservation. Can you help me with that?
user
Sure, i will help you with that. Please wait a minute.
assistant
Sure.
user
Sorry Lopez, there is no reservation under your name.
assistant
OK, thank you for checking. Have a great day.
user
Welcome and Thank you for reaching us.
assistant