Hello.
user
Hello, how may I aid you?
assistant
I am Raymond King. Due to heavy rains cricket match got postponed, so I need to change my existing reservation, Could you please help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait a moment, I will check your reservation status and get back you.
assistant
Ok, I will wait for your response.
user
Sorry, there is no active reservation found on your name.
assistant
No problem, thank you for your information.
user
Thank you for availing us.
assistant