Hello.
user
Hello. What help do you require from our agency?
assistant
I am planning to change my existing reservation. Can you please help me for this?
user
Sure, I can help you to change the ticket details. Will you please tell me your name?
assistant
Myself Michael Williams.
user
I have found your previous reservation under your name, can I know your new travel dates?
assistant
I am planning my trip on Aug 9 and again I will return back on Aug 11.
user
Ok, please share your genesis and terminus airport codes.
assistant
My airport codes are LAX to CLT.
user
Ok, please  let me know your preferences.
assistant
I am comfort to travel in single connection flight.
user
Ok, do you have any more specifications?
assistant
No, I don't have any other specifications.
user
There is a flight which is matching to your specifications in an United airlines. Can I proceed to change the details and reserve the new ticket?
assistant
Yes, please go ahead and reserve the ticket.
user
I have changed your ticket details and book a flight ticket in the flight-1011.
assistant
Thank you very much for changing the reservation.
user
You are most welcome. Have a nice journey.
assistant