Hi.
user
Hello. How may I help you out?
assistant
Can you help me in changing my recent reservation, as my exam is postponed?
user
Sure, I will help you in changing the ticket. May I know your name please?
assistant
I am Kimberley Roberts.
user
Sorry, there are no reservations found in our database.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant