Hi.
user
Hello, How exactly I can serve you the best today?
assistant
I want to change my existing reservation which is done recently due to some problems, can you please help me out?
user
Sure, I can help you in that.
assistant
Thank you.
user
For that I need to know your name. Can you please provide me?
assistant
Sure, my name is Matthew Thomas.
user
Please stay online, I will check the previous list and revert to you.
assistant
Sure, I will wait.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
Ok, not an issue. Thank you for your service.
user
Thanks for consulting with us.
assistant