Hi.
user
Hello, how can I assist you?
assistant
Could you help me to change my existing reservation due to postpone of my trip?
user
Sure, may I know your name?
assistant
I am Ruth Phillips.
user
Please wait a second.
assistant
Sure.
user
Sorry, No reservation found on your name.
assistant
Not a problem, thank you for checking.
user
Thank you for opting us.
assistant