Hello.
user
Hello, how can I help you today?
assistant
Myself Katherine Taylor, I want to cancel my flight reservation as I met with an accident. Can you please help me?
user
Sure, I am very happy to help you. Please be on hold for a while. I will check your reservation status and get back to you.
assistant
Thank you. I will wait for your reply.
user
Thank you for waiting. Sorry to tell you that, there is no active reservation found with your name in our database to cancel it.
assistant
Not an issue. Anyway, thank you for checking.
user
 Thank you for reaching our agency, have a great day.
assistant