Hello.
user
Hello. How may I aid you?
assistant
I want to cancel my recent reservation due to bad health issues, can you help me with that?
user
 To proceed further, can I have your name please?
assistant
I am Gary Rodriguez.
user
Ok, please wait.
assistant
Sure.
user
I found your reservation and I have cancelled it.
assistant
Ok, thank you.
user
Welcome, have a nice day.
assistant