Hello, I am Christine Gonzalez.
user
Hello, how may I assist you?
assistant
I want to cancel my ticket due to an emergency, can you help me?
user
Sure, I am here to help you. Hold on for a moment. Let me check.
assistant
No issues, thank you for checking.
user
Sorry Christine, there are no flights reserved on your given name.
assistant
Thank you for checking.
user
Welcome, thank you for choosing us. Have a great day.
assistant
You are welcome.
user