Hello.
user
Hello, how may I assist you?
assistant
I want to cancel my reservation due to terrorist attacks in New York, can you please help me?
user
Ok, may I know your good name please for further processing?
assistant
Sure, my name of previous reservation was Joseph Evans.
user
Please wait for a mean while.
assistant
Ok, take your own time.
user
Sorry Evans, there is no reservation found as per your name to cancel your reservation.
assistant
Ok, no problem with it. Thank you for checking.
user
Thank you for contacting us.
assistant
Most welcome.
user