Hello.
user
Hello. How may I assist you?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me out?
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Ashley Roberts.
user
Wait a moment please. Ashley Roberts, we haven't found any reservation under your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant