Hi.
user
Hello. How can I assist you today?
assistant
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
user
Sure, will you please provide your name for checking the reservation?
assistant
Raymond Harris.
user
Please give me a moment.
assistant
Sure.
user
Thanks for waiting, there is no reservation found under your name.
assistant
Ok, no problem. Thanks for your information.
user
Welcome, have a great day.
assistant