Hello.
user
Hello.
assistant
Emily Nelson here.
user
How may I help you Emily Nelson?
assistant
Owing to an emergency I have request you to cancel my reservation. Can you please help me out?
user
Sure, I will help you with this.
assistant
Thank you.
user
Wait a moment please.
assistant
Sure, take your time.
user
There is no active reservation found with your name in our database to cancel it.
assistant
Oh! I think some thing went wrong on that situation.
user
Thank you for contacting us.
assistant
Anyway, thank you for the information.
user