Hello.
user
Hello, how may I help you?
assistant
Can you please help me in cancelling my recent reservation? As my planned trip has been cancelled.
user
Sure, can I know your name?
assistant
Sure, my name is Jacob Mitchell.
user
Please hold on a moment.
assistant
Sure.
user
Sorry, there is no reservation found on given name.
assistant
That's ok, thank you for giving the information anyways.
user
Thank you for reaching us.
assistant