Hello. I am Rebecca Taylor.
user
Hello, how can I assist you today?
assistant
I need to cancel my reservation as I need to stay back in own city, due to hails on roads and heavy snow. Can you please help me with this?
user
Sure, we are here to help you with cancellation. Ok, please wait for a while.
assistant
Ok, I will wait.
user
Thanks for your time, there was no reservation found on your name to cancel it.
assistant
Ok, Thank you for your help.
user
Thank you for choosing us.
assistant