Hello.
user
Hello, how may I support you today?
assistant
I am Gregory Gonzalez, I want to cancel my reservation due to bad weather at destination. Can you help me with that?
user
Sure, we are here to help you. Please wait couple of minutes.
assistant
Sure.
user
Thanks for  your time, sorry, no reservation found with provided name.
assistant
Ok, thank you for the details.
user
Thank you for approaching us.
assistant