Hello.
user
Hello. How can I help you?
assistant
I had planned a trip but due to my mother's health problem I need to postpone it, so can you please help me to change my reservation?
user
Sure, I am here to assist you. May I know your name?
assistant
My name is Frank Martinez.
user
Thank you. Please wait for a while, let me check your reservation status in our database.
assistant
Sure, I am right here.
user
Sorry, there is no reservation found under your name in our database.
assistant
No problem, thank you anyway.
user
You are welcome and thank you for choosing us.
assistant