Hello.
user
Hello. How can I assist you at this moment?
assistant
I need to cancel my reservation due to my vacation trip got cancelled. So please help me with cancelling my reservation.
user
Sure, I can assist you with that.
assistant
Thank you.
user
May I know your name for further process?
assistant
Sure, myself Andrew Perez.
user
Please wait a moment, I will check your reservation status.
assistant
Sure, take your time to check.
user
There is no previous reservation found in your name Andrew Perez.
assistant
Oh! It may not be booked properly due to server issue. Anyway, thank you for your time.
user
Thank you for visiting us, have a good day.
assistant