Hi.
user
Hello, how can I provide assistance to you?
assistant
Due to some health issue, I need to cancel my reservation. Will you please cancel it,  that exist with name Emily Nelson?
user
Sure, please wait for a moment.
assistant
Sure.
user
Thank you for your time, there is no reservation exists with your name.
assistant
It's ok. Thank you.
user
Thank you for contacting us.
assistant