Hello.
user
Hello, how may I abet you?
assistant
I am Matthew White. Can you aid me to cancel my ticket due to an emergency?
user
Sure, please wait a while. I will check the reservation list and let you know.
assistant
Take your time.
user
Thanks for your time. There was no reservation found on your name.
assistant
No issues. Thank you for checking.
user
Thank you for availing us.
assistant