Hello.
user
Hello, how can I help you?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me with this?
user
Sure, I will help you. Please specify your name.
assistant
Sure, I am Michelle Allen.
user
Sorry to say, there is no reservation on your name in our database.
assistant
Ok, Thank you for your help.
user
Thank you for contacting us.
assistant