Hello.
user
Hello. What service do you need from our travel agency?
assistant
I have planned an event with my friends but suddenly it got cancelled. So please help me with cancelling my reservation.
user
Sure, I am glad to assist you with that.
assistant
Thank you.
user
May I know your full name as it is in your previous ticket?
assistant
Sure, myself Christopher Thomas.
user
Ok, please give me a minute.
assistant
Sure, take your time.
user
Sorry for the inconvenience, there is no reservation found with your name in our database.
assistant
Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.
user
It's my pleasure. Thank you for consulting our travel agency.
assistant
Most welcome.
user