Hi.
user
Hello, good morning. How may I assist you?
assistant
Owing to an emergency, I had to request for this cancel reservation.
user
Sure. I will help you. May I know your name?
assistant
Robert Perez here.
user
Thank you for waiting. There is no reservation on your name. Sorry for inconvenience.
assistant
That's ok, thank you for your help.
user
You are welcome.
assistant