Hello.
user
Hello, how can I serve you?
assistant
I want to cancel my recent reservation due to heavy rainfall, can you please help me with that?
user
Sure, we are here to help you. May I know your name please?
assistant
My name is Edward Johnson.
user
There is no active reservation found in your name.
assistant
Not an issue, thank you.
user
Thank you for choosing us, have a good day.
assistant