Hello.
user
Hello, how may I aid you?
assistant
I would like to cancel my recent reservation, can you help me in that?
user
Sure, may I know your name please?
assistant
Sure, myself Raymond Adams.
user
Wait a while, kindly.
assistant
Sure, I will wait for your response.
user
 Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you for reaching us.
assistant