Hello, Donna Anderson here.
user
Hello, how may I help you today?
assistant
Owing to an emergency, I would like to cancel my recent reservation, Can you please help in doing this?
user
Sure, please let me check your reservation and let you know.
assistant
Ok.
user
We are happy to inform you that we found reservation on your name. Would you like me to proceed for cancellation?
assistant
Can you please cancel it?
user
Sure, your ticket has been cancelled.
assistant
Ok, Thanks for your help.
user
Pleasure to serve you, thanks for your interest.
assistant