Hello.
user
Hello, how may I help you today?
assistant
I am Joshua Allen, I want to cancel my reservation due to illness of my brother.
user
Ok, please wait a moment, let me check with reservation and get back to you.
assistant
Ok.
user
Thanks for waiting, sorry, unfortunately no reservation found on your name.
assistant
Thank you for the information.
user
Pleasure to serve you, have a nice day.
assistant