Hi.
user
Hello, how may I assist you?
assistant
I want to change an existing reservation due to an emergency, can you please help me?
user
Sure, may I know your good name please?
assistant
Sure, my name is Thomas Carter here.
user
Please wait for a moment.
assistant
Sure, I will wait.
user
Sorry, there is no reservation found on your name in our database to change.
assistant
Ok, not an issue.Thank you for your information.
user
Thank you for reaching us.
assistant