Hello.
user
Hello. How may I assist you today?
assistant
Please change my existing reservation due to some health issues?
user
Sure, may I know your name?
assistant
I am Scott Baker.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there are no active reservations on your name to change.
assistant
Ok, not an issue.
user
Thank you for reaching our service.
assistant
Thank you for your information.
user