Hi,.
user
Hello. How may I assist you today?
assistant
Owing to an emergency I had to request for this cancel reservation.
user
Sure, I'll help you in cancellation. Could you please let me know your name to check the reservation status?
assistant
Ok. I am Alexander Baker.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for waiting, unfortunately there is no reservation found by this name.
assistant
Thanks for your assistance.
user
Thank you for choosing us.
assistant