Hi.
user
Hello, what services are you seeking from us?
assistant
Could you please cancel my recent reservation due to cancel of my trip?
user
 Sure, may I know your good name?
assistant
I am Ronald Thompson.
user
Ok, please wait for a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Not a problem, thank you for the information.
user
Thank you for availing us.
assistant