Hello.
user
Hello. May I know your name?
assistant
I am Katherine Carter, I need to cancel my reservation due to my planned programme got cancelled. Can you please help me with that?
user
Sure, give me a moment.
assistant
Sure, take a time.
user
Sorry Carter, there is no reservation found with your name.
assistant
It's ok fine. Thank you for your help.
user
You are welcome. Have a nice day.
assistant