Hello.
user
Hello, how can I assist you?
assistant
I am Kimberly Davis, I want to cancel my ticket as my plan to visit my home is postponed. Can you help me with that?
user
Sure, I will help you. Please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation found in your name.
assistant
Ok, thanks for the information.
user
Thank you.
assistant