Hi,.
user
Hello.
assistant
I am Edward Miller.
user
 How can I assist you?
assistant
I want to cancel my reservation, can you help me with that?
user
Sure, please wait I will revert you in a moment.
assistant
Ok.
user
 Sorry to inform you that no reservation was found  on your name in our data base.
assistant
Ok, no issues. Thanks for the information.
user
 Thank you for availing us.
assistant