Hello.
user
Hello, may I know your name?
assistant
Sure, my name is Cynthia Adams.
user
Cynthia, how may I assist you?
assistant
My business trip has been postponed.Can you please help me to cancel the recent reservation?
user
Sure, just wait a minute.
assistant
OK.
user
I am really sorry Cynthia, there is no flight available with your name to cancel.
assistant
OK, It's fine. Thank you for your information.
user
OK, you are welcome. Have a nice day.
assistant