Hi.
user
Hello, how can I help you today?
assistant
Owing to an emergency I had to request you to cancel my reservation, can you help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name?
assistant
My name is Patricia Martinez.
user
Ok, wait for a while.
assistant
Ok.
user
Thanks for waiting there is no reservation found on your name.
assistant
No worries, thank you for the information.
user
Thanks for approaching us.
assistant