Hello.
user
Hello, how may I assist you?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me with this?
user
Sure, may I know your name please.
assistant
Sure, I am Emily Moore.
user
Please give me a minute.
assistant
Ok.
user
There is no reservation  available on your name to  change it.
assistant
Ok, Thank you.
user
Thanks for availing us.
assistant