Hello.
user
Hello. How may I help you?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
I will help you with that please share your name to proceed further?
assistant
I am Alexander Nelson.
user
Alexander Nelson sorry, no reservation found in our database.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant