Hello.
user
Hello, how may I help you for the day?
assistant
I want to change my reservation because my trip has been postponed, can you assist me?
user
Sure, may I know your name for the changing process?
assistant
Susan Lopez.
user
Wait a while, kindly.
assistant
Ok.
user
Thank you for waiting, there is no reservation found for the user name in our data base to change your previous booking.
assistant
No problem, thank you for helping me.
user
Thank you for reaching us.
assistant