Hello.
user
Hello.
assistant
I am Catherine Garcia.
user
How can I help you today?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Can you help me with this?
user
Sure, I will help you with this. Please be on hold for a moment.
assistant
Sure, take your own time.
user
Catherine Garcia, there is no active reservation found under your name in our database.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for contacting us.
assistant