Hi.
user
Hello. How can I assist you today?
assistant
I want to change my reservation due to health problem, can you help me?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name please.
assistant
Myself Michelle Edwards.
user
Sorry, there is no reservation found on your name in our records.
assistant
No problem, thanks for checking.
user
Thank you for reaching us.
assistant