Hello, I am Nancy Jones.
user
Hello, how could I serve you at this moment?
assistant
Due to my health problem I want to change my reservation, can you please help me to change my reservation?
user
Sure, I am here to help you. Can you please wait for few minutes. I will check with your recent reservation?
assistant
Sure, I will wait.
user
Thank you for your time, there is no recent reservation found on your name to change reservation.
assistant
Ok, no problem.
user
Thank you for choosing us.
assistant
Thanks for your service.
user