Hello.
user
Hello, how may I help you?
assistant
I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
I am Matthew Clark.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for reaching us.
assistant