Hi.
user
Hello, how can I aid you today?
assistant
I have booked a ticket to go for round trip with my friends. But due to heavy storm at my location, I want you to help me in changing my reservation.
user
Sure, can I know your name please?
assistant
My name is Steven Nelson.
user
Sorry Nelson, we cannot found any reservation done with your name.
assistant
That's ok, no issues. May be my friend has already changed my reservation to some other dates.
user
Ok, thank you for approaching us.
assistant
Thank you for your service.
user