Hello.
user
Hello, how can I help you?
assistant
I just want to cancel my reservation due to heavy floods at my destination place, so help me in this.
user
Sure, please share me your name to check the details?
assistant
Sure, my name is Betty Brown.
user
Please wait a minute.
assistant
Sure.
user
There is no reservation with your name.
assistant
No problem, thanks for your effort.
user
Thank you for reaching us.
assistant