Hello.
user
Hello, how may I support you today?
assistant
Owing to an emergency I have request you to cancel my reservation, can you please help me out with that?
user
Sure, please share me your good name.
assistant
Ok, my name is Elizabeth Clark.
user
Please wait for a while.
assistant
Sure, take your time.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Oh! I think the ticket was not booked due to server issue.
user
Thank you for availing us.
assistant
Anyway, thank you for the information.
user