Hello.
user
Hello.
assistant
I am Melissa Adams.
user
How can I assist you today?
assistant
Owing to an emergency I want to cancel my recent reservation, can you please help me with this?
user
Sure, I can help you with that. Please wait for a while.
assistant
Ok.
user
Melissa Adams, there is no reservation found under your name in our database to do cancellation.
assistant
No problem, thanks for your information.
user
Thank you for choosing us, have a nice day.
assistant