Hi.
user
Hello. May I know how best I can help you today?
assistant
As my hearing date got postponed, I would like to cancel my reservation which was made on the name of Ruth Nelson. Can you help me with it?
user
Sure, I am delighted to help you. Can I know on which name ticket has been booked?
assistant
My reservation was made on the name of Ruth Nelson.
user
Sure, wait a moment I will check it out weather your reservation existed or not.
assistant
Sure, I will wait for your response.
user
Thanks for your time. We did not found any reservation showing active in our database for cancelling your ticket.
assistant
I think my ticket was not confirmed yet. Thank you for the information.
user
You're welcome. We look forward  to serve you again.
assistant