Hello.
user
Hello. How may I help you?
assistant
My name is Dennis Perez. Actually, I booked a ticket a ticket to NYC but due to bad weather, the trip is cancelled.
user
Ok, please give me a moment.
assistant
Sure, take your time.
user
Dennis, there is no reservation found with your details.
assistant
That's ok.
user
Thank you for choosing us, have a good day.
assistant
Thank you for your time.
user