Hello.
user
Hello. How may I help you out?
assistant
I want to change my existing reservation, as my exams got postponed. Can you please help me out with it?
user
Sure, I will help you in changing the reservation. May I know your name please?
assistant
Thank you for the response, my name is Kevin Carter.
user
Sorry, there are no reservations found.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant