Hi.
user
Hello.
assistant
My name is Daniel Martinez.
user
How may I assist you, Daniel?
assistant
My friends have cancelled the holiday trip. So, I would like to change my existing reservation. Can you help me?
user
Sure, I will help you. Please wait a moment.
assistant
Ok, take your time.
user
Sorry Daniel, no reservation has been found on your name in our database.
assistant
I think my friends have changed it on my behalf. Anyways, thank you for the information.
user
Thank you for choosing us.
assistant