Hello.
user
Hello, how may I assist you today?
assistant
Due to sudden demise of my Great grandfather, I want to cancel my recent reservation. Can you please help me with this?
user
Sure, may I know your name?
assistant
Sure, I am Amy Brown.
user
Ok, please wait for a minute.
assistant
Sure.
user
We found a reservation on your name and it has successfully cancelled.
assistant
Ok, Thank you.
user
Thank you for reaching us.
assistant