Hi.
user
Hello, how may I serve you?
assistant
I want to change my existing reservation due to postpone of my board meeting, so can you help me in changing my reservation?
user
Sure, may I know your name please?
assistant
My name is Gary Williams.
user
Please be on hold.
assistant
Sure.
user
Thank you for your time, we did not find any active reservation in your name to make changes further.
assistant
Not a problem, thanks for checking.
user
Thank you for reaching us.
assistant