Hello.
user
Hello, how may I aid you?
assistant
I have planned for the trip last week and book a ticket, but now I am unable to go for that trip due to some problems. So I need to cancel my ticket. Will you help me?
user
Yes, please I will help you with the flight ticket cancellation.
assistant
Thank you.
user
Can you please tell me your name?
assistant
My name is  Jacob Moore.
user
Jacob, to cancel your flight ticket there is no flight reservation on your name.
assistant
Actually I didn't get the confirmation mail, that's why you didn't found my ticket. Anyway's thank you for searching.
user
Thanks for approaching us.
assistant
Welcome.
user