Hello.
user
Hello.
assistant
My name is Jack Collins.
user
How may I help you?
assistant
Actually, I booked a ticket to NYC for a concert but due to bad weather, my trip is postponed.
user
Ok, so would you like me to change your existing reservation?
assistant
Yes, can you help me out?
user
Yes, please wait for a while.
assistant
Sure.
user
Sorry, I could not find any ticket booked with your name.
assistant
That's ok. Thank you, have a good day.
user
Thank you, have a nice day.
assistant