Hi.
user
Hello, how can I assist you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, we will help you. May I know your name?
assistant
Myself Betty Allen.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for your time, no reservation was found based on your name.
assistant
No problem, thanks for checking.
user
Thanks for picking us.
assistant