Hello.
user
Hello, how can I help you?
assistant
Due to heavy snowfall, I would like to change my existing reservation. Please help me out.
user
Sure, may I know your name please to check the reservation status?
assistant
My name is Cynthia Hernandez.
user
Cynthia, there is no reservation found with your details.
assistant
Ok, no issue. Thank you for your information.
user
Thank you for contacting us, have a great day.
assistant