Hello.
user
Hello, how can I guide you for today?
assistant
I want to cancel my recent reservation, as I my exams got postponed. Can you please help me in cancelling my recent reservation?
user
I will help you with that. May I know your name?
assistant
Thank you for the response. My name is Kathleen Clark.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok, sure. I will wait for your response.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for contacting us, have a nice day.
assistant