Hi.
user
Hello. How may I assist you?
assistant
I want to cancel my reservation as my exams got cancelled due to heavy rain in our city. Can you please help me out?
user
Sure, I will help you in cancelling the reservation.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, myself Frank Young.
user
Sorry, there are no reservations found under your name.
assistant
It's ok, anyway thank you for the information.
user
Thank you for choosing us.
assistant