Hi.
user
Hello. How may I help you?
assistant
I would like to cancel my recent reservation due to heavy snowfall in my region, can you help me?
user
Sure, I will help you out in cancelling the ticket. Can you please provide your name?
assistant
Sure, my name is Susan Young..
user
Sorry, there are no reservations found on this name.
assistant
No problem, thank you for checking.
user
Thank you for choosing our services.
assistant