Hello.
user
Hello.
assistant
Can you please assist me to cancel my active reservation?
user
How may I guide you?
assistant
Please cancel my active reservation.
user
Sure, I am here to help you. Can I know your name please?
assistant
Joshua Nelson.
user
Ok, please wait a minute.
assistant
Ok, I will wait.
user
Sorry to inform you that, there is no active reservation found with your name on our database to cancel.
assistant
Ok, no problem. Thank you so much.
user
You are welcome. Thank you for choosing us.
assistant