Hello.
user
Hello. How may I help you?
assistant
I want to cancel my recent reservation, due to some health issue. Can you help me?
user
I will help you with that please share your name to proceed further?
assistant
Thank you for accepting my request, my name is Jessica Nelson.
user
Sorry, there is no reservation found under your name in our database.
assistant
That's fine, no problem. Thank you for your information.
user
Thank you for choosing us.
assistant