Hello.
user
Hello, how may I aid you today?
assistant
I made a reservation earlier in low cost airline but now I want to travel in normal cost airline. Can you help me in changing my reservation?
user
Sure, may I know your name please?
assistant
I am Gregory Lee.
user
Please wait for a moment.
assistant
Sure.
user
Sorry Lee, there is no reservation found as per your name in our database.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us with a query.
assistant