Hello.
user
hello, how may I help you?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, I will help you. Can I have your name please?
assistant
My reservation was done under the name Jacob Thomas.
user
Sorry, there is no reservation with your name to cancel.
assistant
That's ok, not an issue. Anyways, thank you for the information.
user
Thank you for opting us.
assistant