Hi, I am Nancy Davis.
user
Hello, how can I help you?
assistant
Owing to an emergency work, I want to cancel my reservation. Can you please cancel my reservation?
user
Sure, please wait for a while.
assistant
Ok.
user
We have found a reservation on your name. Shall I cancel it?
assistant
Ok, please cancel.
user
Your ticket has been cancelled and your money will be refunded to your registered bank account within Seven days.
assistant
Thank you.
user
Thank you.
assistant