Hello.
user
Hello. How may I aid you?
assistant
I am Kathleen Hill. My exams was cancelled so I want to cancel my reservation, can you please help me that?
user
Sure, I am happy to help you. Can you please wait a minute?
assistant
Sure.
user
Sorry for the inconvenience, there is no reservation found with your name.
assistant
Ok, no problem. Thank you.
user
You are welcome. Thank you for reaching us.
assistant