Hi.
user
Hello, how can I assist you?
assistant
Can you help me in changing my recent reservation, as my exam is postponed?
user
Sure, may I know your name to check from our database?
assistant
I am Mary Smith.
user
Wait for a moment let me check your details.
assistant
Sure.
user
We regret to inform you that there is no active reservation found on your name.
assistant
That's ok, thank you.
user
Thank you for contacting us.
assistant