Hello.
user
Hello, how can I aid you today?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know on whose name the ticket has been reserved formerly?
assistant
Previously I have reserved my ticket with the name Jonathan Nelson.
user
Sorry Jonathan Nelson, there are no flights reserved on your given name formerly.
assistant
Oh! That seems something went wrong while booking the ticket previously. Anyways, thank you for providing information.
user
Welcome, thank you for choosing us. Have a great day.
assistant