Hello.
user
Hello. How may I help you today?
assistant
Could you amend my existing reservation?
user
Sure, I am here to help you with that. May I know your good name?
assistant
Ronald Martinez here.
user
Ok, wait for a minute.
assistant
Sure.
user
Sorry to say that, there is no reservation found your name in our database.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant