Hello.
user
Hello. How can I aid you?
assistant
Owing to an emergency at my home, I am unable to travel on my previous dates, so please cancel my reservation.
user
May I know your name?
assistant
Sure, my name is Frank Martin.
user
Sorry, there is no reservation found with your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant