Hello.
user
Hello. How can I serve you?
assistant
I want to change my existing reservation due to bad weather conditions. Can you please help me with this?
user
Sure, We are here to help you.
assistant
Thank you.
user
May I know your name?
assistant
I am Emily Hernandez.
user
Give me a minute.
assistant
Sure.
user
Sorry, we couldn't find a reservation on your name to change.
assistant
Ok, no problem. Thank you for checking.
user
Thank you for picking us.
assistant