Hello. I am Kenneth Collins.
user
Hello, how could I serve you today?
assistant
I need to change my recent reservation because of friend got with an accident. Can you please help me that?
user
Sure, I am here to help you. Could you please wait for few minutes.
assistant
Ok.
user
Thank you for waiting, we found a existing reservation on your name. Could you please help me with providing your new reservation details?
assistant
I would like to travel on 12/11 to 12/13. Leaving point is IL-ORD to landing point is MA-BOS.
user
There is a southwest airline with fare of 100 and single connection matches your schedule.
assistant
Ok, proceed for booking.
user
Your ticket has been confirmed with flight number 1006.
assistant
Thanks for your valuable information.
user
Thank you for reaching us, have a safe flight.
assistant