Hi.
user
Hello, how may I assist you today?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
Sure, I am here to help you. May I know your name please?
assistant
Gary Thomas is my name.
user
Sorry Thomas, there is no reservation found as per your name in our database.
assistant
That's ok, thank you.
user
You are welcome.Thank you for reaching us with a query.
assistant