Hi,.
user
Hello, how can I help you today?
assistant
I am Angela Campbell. Owing to an emergency, my soccer tournament got cancelled. So I had a request to you to cancel my existing reservation.
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry to say that, no reservation was found with your good name.
assistant
Not a problem, thank you for your information.
user
Thank you for opting us.
assistant