Hi.
user
Hello. How can I aid you at this moment?
assistant
Owing to an emergency, I want to cancel my reservation. Can you help me with that?
user
Sure, I am here to help you with this.
assistant
Thank you.
user
Can you please provide your name to check your reservation status?
assistant
Sure, Sarah Robinson here.
user
Wait a moment please.
assistant
Sure.
user
Sarah Robinson, there is no active reservation found under your name in our database.
assistant
Ok, thanks for the information.
user
Thank you for contacting us.
assistant