Hello,.
user
Hello, how may I support you today?
assistant
I am Raymond Young. I want to cancel my recent reservation due my illness. Could you help me in cancelling my reservation?
user
Sure, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, no reservation found with your name to cancel your reservation.
assistant
Ok, no issues. Thank you for prompt service.
user
Thanks for approaching us.
assistant