Hello.
user
Hello, do you need any help from us?
assistant
Can you change my reservation which was done two dates ago?
user
Sure, could I have your name please?
assistant
My name is Kevin Thomas.
user
Ok, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to make changes.
assistant
Ok, thank you for the information.
user
You are welcome, have a great day.
assistant