Hello.
user
Hello. How may I assist you today?
assistant
My friend's had cancelled the trip, So I need to cancel my recent reservation. Please help me that.
user
Ok, to cancel reservation may I know your name?
assistant
Ok, my name is Katherine Lee.
user
Lee, no reservations with your name.
assistant
It's ok, thank you for your information.
user
You are welcome. Have a nice day.
assistant