Hello, I am Jessica Roberts.
user
Hello, how can I aid you today?
assistant
Due to some emergency I need to change my existing reservation. Can you help me changing my reservation?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, we are sorry to inform you that no active reservation was found on your name to change.
assistant
No problem, thank you for the information.
user
Thank you for approaching us, have a nice day.
assistant