Hello.
user
Hello. How can I help you today?
assistant
I have to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, can you share me your good name to proceed further?
assistant
Thank you. Please check the  reservation with my name Kevin Hall.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Oh! It  may not be booked  properly due to server issues while  booking. Anyway, thank you for  your time.
user
Thank you for reaching us.
assistant
Most welcome.
user