Hi.
user
Hello, how can I help you?
assistant
I have planned to visit Seattle, with my friends. But unfortunately, I need to change it due to the sudden work assigned by my manager on my holidays. Can you help me with changing my reservation?
user
Sure, please provide me your name?
assistant
 Jessica Clark, is my name.
user
Please wait a minute.
assistant
Sure, I can wait.
user
Sorry, there is no reservation with your name.
assistant
That's ok, not a problem. Thanks for your assistance.
user
Thank you for reaching us.
assistant