Hello.
user
Hello. How can I aid you?
assistant
Actually I have already booked my ticket to Boston, but now due to an medical emergency my trip got cancelled.
user
Ok, so do you want me to cancel your reservation?
assistant
Yes.
user
Can I know your name please?
assistant
My name is Nicholas Hernandez.
user
Ok, please hold on for a moment.
assistant
Sure.
user
Sorry, I could not find any ticket booked with your name to cancel.
assistant
That's fine. Thank you for the information.
user
Thank you for reaching us.
assistant