Hi.
user
Hello. How can I aid you?
assistant
I am Helen Martin. I would like to change my reservation, as my exam is postposned? Can you help me?
user
Sure, I am here to help you in amending your reservation.
assistant
Ok.
user
Please allow me a moment to check for your status is active or not.
assistant
Sure.
user
Thank you for waiting.
assistant
Not an issue.
user
Sorry, there is no active reservation have been found under your name in our database to amend it.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant