Hello.
user
Hello. How can I assist you?
assistant
Due to a medical emergency, my trip is cancelled. Could you help me in cancelling the reservation?
user
Ok, can you please provide your name?
assistant
Sure, my name is Timothy Wilson.
user
Sorry, there is no reservation found on your name.
assistant
That's ok. Thank you for your time.
user
Thank you, have a nice day.
assistant