Hello.
user
Hello. How can I assist you at this moment?
assistant
I would like to change my current reservation as I have to meet my grandmother this weekend, can you help me?
user
Sure, I will help you with this.
assistant
Thanks.
user
Can you please provide the name on which you've reserved the ticket previously?
assistant
My name is Carolyn Young.
user
Carolyn Young, there is no active reservation found under your name in our database.
assistant
Oh! That's a sad news for me. Anyways, thank you for checking.
user
Thank you for utilising our service.
assistant
You are most welcome.
user