Hello, I am Michael Williams.
user
Hello, How can I serve you?
assistant
I want to change my reservation, can you help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please be on hold.
assistant
Sure.
user
Sorry Michael Williams, there is no active reservation on your name.
assistant
Ok, I will make another way to reach my destination. Thank you for sharing the information.
user
Thanks for approaching us, hope to serve you again.
assistant