Hello.
user
Hello, how can I assist you?
assistant
I want to change my existing reservation due to heavy rainfall, can you please help me with that?
user
May I know your name to check your reservation from our database?
assistant
My name is Virginia White.
user
We regret to inform you that there is no active reservation found on your name to change.
assistant
Not an issue, thank you.
user
Thank you for opting us.
assistant