Hello.
user
Hello, what can I do for you today?
assistant
I want to cancel my reservation because my wife is hospitalized, can you please help me?
user
Sure, I will help you. Can you please provide me your name for checking your reservation status in our database?
assistant
Ok, my name is Michael Evans.
user
Please wait for a while.
assistant
Sure.
user
Evans, I have found a reservation on your name. Shall I cancel it?
assistant
Yes, please.
user
Ok, I have cancelled your reservation.
assistant
Thank you for helping with cancelling.
user
Thank you for contacting us and have a nice day.
assistant
Most welcome.
user