Hello.
user
Hello. How may I aid you?
assistant
I want to change my existing reservation due to postpone of my live concert at Orlando. Could you please help me?
user
Ok, may I know your name in the meanwhile?
assistant
I am Nancy Jackson.
user
Sorry, there is no reservation found under your name to change it. Thanks for consulting us, have a good day.
assistant
No problem, thank you for the information.
user