Hello. I am Emily Jones.
user
Hello, how can I help you today?
assistant
I want to cancel my reservation, due to my health issues. Could you help me in the cancellation?
user
Sure, I will help you. Please wait a minute.
assistant
Sure.
user
We have gone through our reservation list but could not find any existing reservation on your name to do cancellation.
assistant
Not an issue. Thank you.
user
Thank you for reaching us.
assistant