Hello, myself Susan Anderson.
user
Hello, how can I assist you today?
assistant
I want to change my existing reservation due to my exams got postponed. Can you help me in this?
user
Sure, please wait for a moment. I will check and get back to you.
assistant
Ok, I will wait.
user
Thanks for waiting, sorry to say that, no reservation was found with your name.
assistant
It's ok, not a problem. Thank you for your information.
user
Thanks for opting us. Have a nice day.
assistant