Hi.
user
Hello, how may I help you?
assistant
I need to change my current reservation due to urgent meeting, can you help me?
user
Sure, can I know your name?
assistant
I am John Thomas.
user
Please hold on a moment.
assistant
Sure.
user
Sorry, there is no reservation found on given name.
assistant
That's ok. Thank you.
user
Thank you for reaching us.
assistant