Hi, Robert Brown here.
user
Hello, how may I help you today?
assistant
Owing to an emergency, my FIFA tournament has been cancelled. So I want you to cancel my existing reservation?
user
Sure, please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found on your given name.
assistant
Ok, no issues. Thank you for your help.
user
Thanks for choosing us.
assistant