Hi.
user
Hello, how can I assist you for the day?
assistant
Owing to an emergency, my meeting with client got postponed. So I want you to change my existing reservation.
user
Sure, I will help you with that. May I know your name please?
assistant
Sure, Dorothy Parker here.
user
Please wait for a moment, let me check your previous reservation status.
assistant
Sure.
user
Thank you for waiting, but I am very sorry to say that, there is no active reservation found with your name in our reservation list to change it.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us. Have a great day.
assistant