Hello.
user
Hello, how may I help you?
assistant
I need to cancel my reservation which I have done to participate in singing event but unfortunately  event got cancelled, can you please cancel my reservation?
user
Ok, please wait for a moment.
assistant
Ok.
user
May I know your good name please?
assistant
Sure, my name is Edward White.
user
Sorry, there is no reservation found on your name in our data base to cancel.
assistant
Oh! it's ok no problem. Thank you for your information.
user
Thank you for approaching us.
assistant