Hello.
user
Hello, how may I aid you today?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, I will help you with that. Can I have your name please to check the status of your reservation?
assistant
William Green here.
user
Please wait for a minute.
assistant
Ok.
user
Thanks for waiting, no active reservation was found on your name in the database.
assistant
No problem, Thanks for the information.
user
Thank you for availing us.
assistant