Hi.
user
Hello. How may I assist you?
assistant
Owing to an emergency I had to request for this change reservation.
user
Sure, I will help you. May I know your name please to check your reservation status?
assistant
I am Rebecca Wright.
user
Please hold on a moment. Rebecca Wright, no reservation has been found on your name in our database.
assistant
Thank you.
user
Thank you for reaching us.
assistant