Hello.
user
Hello. How can I help you today?
assistant
Due to heavy rains in my home town, I want to change my reservation.
user
Ok.
assistant
William collins here.
user
Please allow me a moment to check the details for you.
assistant
Sure.
user
Your patience is greatly appreciated. William, I have checked and see that there is no reservation found under your name.
assistant
It's ok. Thank you for assisting me.
user
Thank you for contacting us.
assistant