Hello.
user
Hello, how may I assist you today?
assistant
As my manager did not approve my leave, I would like to cancel my recent reservation. Can you aid me with this?
user
Sure, may I know your name for the cancellation process?
assistant
Myself Raymond Smith.
user
Sorry as per your concern I can not amend your reservation, as your reservation is not found as per our records. Welcome, thank you for reaching us.
assistant
That's ok, thank you for checking.
user