Hi.
user
Hello, how may I assist you?
assistant
 I want to cancel my recent reservation, because I want to travel  with my friends by road.
user
Sure, we are here to help you. May I know your good name please?
assistant
Raymond Phillips is my name.
user
Please wait for a while.
assistant
Ok.
user
Thanks for your time, there is no active reservation found in your name.
assistant
That's ok, thank you.
user
Thank you for choosing us.
assistant