Hello.
user
Hello.
assistant
Helen Mitchell here.
user
Helen, may I know what kind of assistance you are looking for?
assistant
Due to miscommunication with my friend, I booked my ticket to New York. So I would like to cancel my reservation.
user
Sure, I can help you to cancel your ticket. Please give me a moment to check your ticket status in our website.
assistant
Ok, I will wait for your response.
user
Sorry Mitchell, no reservation is available by your name.
assistant
No problem, thank you for your information.
user
Thank you for approaching us.
assistant