Hello.
user
Hello, how may I aid you?
assistant
Yesterday I met with an accident so I will not able to travel on those days, can you help me with cancelling my ticket?
user
Sure, please provide your name to cancel your reservation?
assistant
Sure, my name is Kathleen Johnson.
user
Thank you, no reservation found under your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for availing us.
assistant