Hi.
user
Hello, how may I aid you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you please help me in that?
user
Sure, may I know your name?
assistant
I am George Scott.
user
Please wait a minute.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant