Hello, I am Rachel Nelson.
user
Hello, how may I assist you?
assistant
Can you help me to cancel my ticket? As I have an urgent meeting on the date which I have booked the ticket.
user
Sure, I am here to help you. Hold on for a moment.
assistant
Take your time.
user
Sorry Nelson, there are no flight tickets reserved on your name.
assistant
No issues. Thank you for checking.
user
Welcome.
assistant
You are welcome too.,.
user