Hello.
user
Hello. How may I help you today?
assistant
I am Paul Thomas. I would like to cancel my reservation as I am leaving for pilgrimage, can you please help me out?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
Please wait for a minute.
assistant
Sure.
user
Sorry to say that, there is no reservation found on your name.
assistant
Ok no problem, thank you for your services.
user
Thank you for reaching us.
assistant