Hello.
user
Hello, how can I help you?
assistant
Would it be possible to cancel my reservation, which I have done with my name?
user
Sure, we are willing to help you.
assistant
Thank you.
user
May I know your name to check your details in our database?
assistant
Sure, my name is Samuel Hall.
user
Ok, please give me a moment.
assistant
Sure.
user
Sorry we couldn't find any reservation on your name.
assistant
No problem, thank you for your time.
user
Thank you for reaching us.
assistant