Hello.
user
Hello, do you need any help from us?
assistant
Due to my ill health, I would like to cancel my recent reservation. Please help me out.
user
Sure, could I have your name please?
assistant
My name is Ronald Williams.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for consulting us, have a great day.
assistant