Hello.
user
Hello. How may I assist you now?
assistant
I am planning to change an exiting reservation, due to health issue. Can you please change my reservation?
user
Sure, I will help you with that.
assistant
Thank you.
user
Can I know your name to check your previous reservation?
assistant
I am Anthony Evans.
user
Please be on hold.
assistant
Sure.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
That's fine, thank you for your help.
user
Thank you for reaching us, have a great day.
assistant