Hello. I am Justin Brown.
user
Hello, How can I help you?
assistant
I would like to change my reservation as I am leaving for hometown, can you please help me out?
user
Sure, I will help you with that. Please wait for a while.
assistant
Sure.
user
Thanks for waiting, we are sorry to inform you that, there is no active reservation on your name.
assistant
Ok no problem, thank you for your services.
user
Thank you for choosing us.
assistant