Hello.
user
Hello, how may I assist you today/.
assistant
Can you please help me to cancel my active reservation as my meeting was cancelled?
user
Sure, may I know your name for the cancellation process.
assistant
Myself Carolyn Phillips.
user
  Sorry, no reservation found on your name to cancel.
assistant
Ok, no problem in that.
user
Welcome, thank you for reaching us.
assistant
Thank you.
user