Hello,.
user
Hello. How may I address you today?
assistant
Please change my existing reservation owing to an emergency.
user
Sure, I'll help you in changing an existing reservation. Could you please let me know your name to check the reservation status?
assistant
I am Amanda Clark.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for waiting, there is no active reservation found by this name.
assistant
Thanks.
user
Thank you for opting us.
assistant