Hello.
user
Hello, how best can I aid you?
assistant
I just want to cancel my recent reservation, as my NBA play offs match has been cancelled.
user
Ok. Can I know your name to cancel your reservation?
assistant
Sure, my name is Ronald Jackson.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
No problem, thanks for your service.
user
Thank you for choosing us.
assistant