Hi.
user
Hello. How can I assist you?
assistant
I want to cancel my flight reservation, as my baseball match got cancelled due to bad weather in Chicago.
user
Sure, can I know your name please.
assistant
I am Emma Scott.
user
Ok, wait a moment please.
assistant
Sure.
user
Thank you for waiting. I found your reservation which is on your name, if you want to cancel the reservation half of the amount will be refund to you.
assistant
Ok, that's not a problem. Because however my match is cancelled and there is no use of flying to Chicago now. You can proceed with the cancellation.
user
I have cancelled your reservation, amount will be credited to your account within two business days.
assistant
I appreciate your good response.
user
Thank you for choosing us.
assistant
Thanks for your assistance.
user
You are welcome.
assistant