Hi'.
user
How can I amend you now?
assistant
Can you please help me in cancelling my recent reservation?
user
Sure, I am glad to serve you in that.
assistant
Thank you.
user
Before proceeding to cancel your previous flight reservation. May I know your name?
assistant
Sure, My name is Larry Thompson.
user
Sorry Larry Thompson, based on your name we haven't found any flight reservation in airline database.
assistant
Ok, No issues. Thank you.
user
Thanks for reaching us.
assistant