Hello.
user
Hello. How can I assist you today?
assistant
Due to the sudden death of my grandmother, I am unable to travel on those dates, so please cancel my previous reservation.
user
Sorry to hear this. Please wait a minute. May I know your name please?
assistant
Definitely. My name is Raymond Mitchell.
user
Raymond, there are no active reservations found with your details.
assistant
Ok, may be it was cancelled by someone other from my family.
user
Thank you for reaching us.
assistant
Anyway, thank you for checking.
user