Hello,.
user
Hello, how may I aid you?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, may I know your name?
assistant
Myself, Melissa Edwards.
user
Please give me a moment to check your ticket status.
assistant
Ok.
user
Sorry Melissa Edwards, no reservation is available by your name.
assistant
Ok, no issues. Thank you for checking.
user