Hi.
user
Hello. How may I serve you at this moment?
assistant
Due to heavy rains my tournament got postponed, so I want to cancel my recent reservation.
user
Sure, may I know your good name please?
assistant
I am Jack Lewis.
user
Ok, please wait for few minutes.
assistant
Sure.
user
There is no recent reservation found on your name in our records.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant