Hello.
user
Hello. How may I assist you today?
assistant
I'm Katherine Clark. My scheduled examination dates has been postponed. So, I would like to change my reservation.
user
Sure, I am glad to help you with that, please hold on for a moment to check your reservation status.
assistant
Sure, take your time.
user
Clark, I did not find any active reservation with your name in my database.
assistant
Ok, no issues. Thank you for checking.
user
It's my pleasure.
assistant