Hello.
user
Hello, how may I render you today?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, may I know your name to check the reservation status?
assistant
My reservation was done under the name Virginia Taylor.
user
Ok, please wait for a while.
assistant
Sure, take your time.
user
Sorry, there is no reservation found on your name.
assistant
That's ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant