Hi.
user
Hello, how may I aid you?
assistant
As my exam got postponed, can you help me to change my existing reservation?
user
Sure, I am here to help you out. Please provide me your name to check the reservation details.
assistant
Sure, my name is Pamela Lewis.
user
Sorry Lewis, there is no reservation on your name.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant