Hello. Patricia Hill here.
user
Hello. How can I help you?
assistant
Due to sudden change in my planned location of journey, I would like to change my reservation. Can you please help me out with that?
user
Sure, just a moment please.
assistant
Ok, take your time.
user
I am sorry no reservation found on your name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you for choosing us.
assistant