Hello.
user
Hello.
assistant
I am Katherine Young.
user
How can I assist you at this moment?
assistant
I want to cancel my reservation which I have done last week for my journey.
user
Sure, I am here to help you out.
assistant
Thank you.
user
Katherine Young, I have searched the database and couldn't find any active reservation under your name.
assistant
It's ok, anyway thank you for the information.
user
Thank you for utilising our service.
assistant