Hi.
user
Hello.
assistant
I want to cancel my reservation because of some personal issues, could you please help me to cancel my reservation?
user
I will help you with that, please can I know your travel dates? Please provide me your name.
assistant
Please cancel my reservation, my name is James Baker.
user
Sorry, I could not find your name in our records. So I can not cancel.
assistant
That's fine, thank you for checking.
user
Thank you for connecting with our agency.
assistant