Hello.
user
Hello. How can I help you?
assistant
I am planning to change an existing reservation, due to health issue. Can you please help me out?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
My name is Jennifer Martinez.
user
Thank you. Please wait for a while, let me check your reservation status.
assistant
Sure.
user
I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us.
assistant