Hello.
user
Hello, how may I assist you now?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please help me out to cancel my reservation?
user
Ok, may I know your name please?
assistant
Sure, my name is Michelle Gonzalez.
user
Sorry, there is no flight reservation by your name.
assistant
That's fine, thank you for your service.
user
Thank you for choosing us.
assistant