Hello.
user
Hello, how may I help you?
assistant
I need to cancel my reservation as my exams got cancelled. Can you please help me out about that?
user
Sure, can I know your name please?
assistant
Sure, my name is Emily Anderson.
user
Sorry Emily, there is no reservation found with your name in our records.
assistant
Not an issue, anyways thank you for the information.
user
Most welcome.
assistant