Hello.
user
Hello. May I know your concerns?
assistant
I am Mary White, I need to modify my reservation to normal cost airlines. Can you help me about that?
user
Ok, please wait a moment.
assistant
Sure, I will be waiting for your response.
user
Thank you for waiting, there are no reservation been found on your name to change.
assistant
Oh! It might be done with another agency actually it was done by manager. Anyways thank you for the information.
user
Thank you for connecting with our agency.
assistant