Hello.
user
Hello, how may I help you?
assistant
I would like to change my recent reservation due to some personal issues, will you help me in changing my reservation?
user
Sure, we are here to help you.
assistant
Thank you for accepting my request.
user
May I know your name please?
assistant
Myself Richard Smith.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, not an issue. Thank you for your information.
user
Thanks for contacting us.
assistant