Hello.
user
Hello, how can I help you today?
assistant
I need you to make few changes in my recent booking. Please help me.
user
Sure, may I know your good name?
assistant
My name is Raymond Young.
user
Please wait for a moment.
assistant
Sure, I will wait.
user
Sorry to say that, no reservation was found with your good name.
assistant
That's ok. Thank you.
user
Thank you for reaching us.
assistant