Hi.
user
Hello, how may I assist you today?
assistant
I want to change my existing reservation due to postpone of my trip, so can you please help me with this?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please share your name.
assistant
My name is Helen Jones.
user
Please wait a minute.
assistant
Sure.
user
Sorry, there is no active reservation on your name to change.
assistant
Not a problem, thank you for the information.
user
Thank you for reaching us.
assistant