Hello.
user
Hello. How may I be your helping hand today?
assistant
I am planning to change an existing reservation, due to health issue. Can you please change my reservation?
user
Sure, may I know your name please?
assistant
My name is Ashley Anderson.
user
Ok, please wait for few minutes.
assistant
Sure.
user
There is no existing reservation found on your name in our records.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us.
assistant