Hello.
user
Hello.
assistant
My name is Richard Lee.
user
How may I help you?
assistant
Due to family issues, I would like to postpone my journey. Can you help me in changing my existing reservation?
user
Sure, I will help you. Please wait a moment.
assistant
Sure, take your time.
user
Richard, no reservation has been found on your name in our database.
assistant
Its ok, thank you for the information.
user
Thank you for choosing us.
assistant