Hi.
user
Hello, how may I assist you?
assistant
I want to change my existing reservation. Can you help me for this one?
user
Sure, may I know your good name please?
assistant
Sure, Kenneth Martinez here.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our database to change.
assistant
No issues, thank you for the information.
user
Thank you for approaching us.
assistant