Hello.
user
Hello. How may I assist you today?
assistant
I have to change my previous flight ticket booking due to some important meeting, can you help me in ticket modification?
user
Sure, I am glad to help you with that.
assistant
Thank you.
user
Can I know your name to check your reservation?
assistant
Sure, my name is Mary Mitchell.
user
Please wait a moment to check.
assistant
Sure, take your time.
user
We regret to inform you that, there is no reservation on your name in our records.
assistant
Ok, no issue with that one. I think it is not booked properly, thank you for your help.
user
Thank you for reaching us, have a great day.
assistant