Hello.
user
Hello, how may I help you?
assistant
I need you to cancel my recent booking, please help me.
user
Sure, can I know your name please?
assistant
My name is Justin Mitchell.
user
Ok, please wait.
assistant
Sure, I will help you.
user
Sorry to inform you that there is no active reservation found with your name in our records.
assistant
That's ok, thank you.
user
Most welcome.
assistant