Hi.
user
Hello. How may I assist you?
assistant
Will you please assist me in cancel my recent reservation?
user
Sure, I will help you. May I know your name please?
assistant
Charles Brown.
user
Please wait a moment.
assistant
Sure.
user
Charles Brown, no reservation has been found on your name in our database.
assistant
No worries, thank you.
user
Thank you for choosing us.
assistant