Hello.
user
Hello, how can I help you today?
assistant
I need you to make few changes in my recent flight booking.
user
Sure, may I know your name?
assistant
My name is Margaret Walker.
user
Please wait a moment.
assistant
Sure, I will wait.
user
Sorry, I did not find any reservation by your name in our database.
assistant
That's ok. Thank you.
user
Thanks for reaching us.
assistant