Hello.
user
Hello, how may I aid you at this moment?
assistant
My plan to go for a trip got postponed due to bad weather conditions at the destination place, so please help me to change.
user
Sure, we are here to help you.
assistant
Ok.
user
May I know your name to check the reservation?
assistant
I am Linda Smith from Denver.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, we did not find any reservation on your name to change.
assistant
No problem, thanks for your kind service.
user
Thank you for availing us.
assistant