Hi.
user
Hello, how may I assist you today?
assistant
Could you please help me to update my travelling dates in my existing reservation?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
I am Eric Collins.
user
Please wait a minute.
assistant
Sure.
user
Sorry to inform you that there is no active reservation on your name to change.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for connecting with us.
assistant