Hello.
user
Hello. How may I assist you?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me out?
user
Sure, I am happy to help you and can I know your name please?
assistant
Sure, my name is Frank King.
user
Please allow me a moment.
assistant
Sure, take your time.
user
Sorry, there is no reservation found for the user name in our data base.
assistant
That's ok, thank you for checking.
user
You are most welcome and thank you for reaching us.
assistant