Hello.
user
Hello. How can I assist you now?
assistant
I want to change my existing reservation, due to heavy rainfall in New York.
user
Ok, may I know your name please?
assistant
My name is Benjamin Collins.
user
Please wait for a while, I will check the details and get back to you.
assistant
Sure.
user
Sorry Benjamin, there is no reservation found on your name.
assistant
That's ok, thanks for your information.
user
Thank you for approaching us, have a nice day. You are welcome.
assistant