Hi.
user
Hello.
assistant
Pamela Mitchell here.
user
How may I assist you?
assistant
Due to heavy rains in my existing location, I want to cancel my reservation. Could you help me in cancellation of ticket?
user
Sure, I will help you with that.
assistant
Thanks.
user
Pamela Mitchell, we haven't found any reservation under your name in our database.
assistant
That's ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant