Hi.
user
Hello, how may I assist you?
assistant
I want to change my existing reservation due to abnormal health issues, can you please help me with this?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Andrew Lee here.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name to change.
assistant
Ok, not a problem. Thank you.
user
Thank you for choosing us.
assistant