Hello.
user
Hello. How may I assist you?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me?
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name please?
assistant
Ok, I am Ashley Wright.
user
Ashley Wright, we haven't found any reservation under your name in our database.
assistant
Ok, not an problem.
user
Thank you for choosing us.
assistant
Thank you for your information.
user