Hi.
user
Hello. How may I aid you at this moment?
assistant
Due to heavy rains at my destination place, my cricket match has been cancelled. Can you help me to cancel my reservation?
user
Sure, may I know your good name please?
assistant
Edward Baker is my name.
user
Ok, please wait for few minutes.
assistant
Sure.
user
There is no recent reservation found on your name in our records.
assistant
Ok, thank you.
user
Thank you for reaching us.
assistant