Hello.
user
Hello. What assistance do you need from our agency?
assistant
I would like to cancel my reservation as I am leaving for delegates meet, can you please help me out?
user
Sure, I can help you to cancel your ticket. Can you please tell me your full name to check the ticket status?
assistant
Mark Thomas here.
user
Ok, please give me a minute.
assistant
Sure.
user
Sorry to inform you that, there is no active reservation found with your name in our database.
assistant
Ok no problem, thank you for your services.
user
You are welcome. Thank you for choosing us.
assistant