Hello.
user
Hello, how can I serve you?
assistant
Due to bad weather my match has been postponed. Can you please change my recent reservation?
user
Sure, can you please help me with your name?
assistant
My name is Lisa Edwards.
user
Thank you for your information. Sorry, we did not found any reservation on your name.
assistant
Ok, no issue. Thanks for your information.
user
Thank you for reaching us.
assistant