Hi.
user
Hello, how may I help you today?
assistant
I want to cancel my recent reservation due to an emergency, can you please help me?
user
Sure, we are here to help you. Can I have your name to proceed further?
assistant
Sure, my name is Samantha Carter.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for your time, sorry no reservation found on your name.
assistant
Ok, not an issue.Thank you for your information.
user
Thank you for reaching us.
assistant