Hi.
user
Hello, how best I can assist you today?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Surely, I will help you out.
assistant
Thank you.
user
May I know your name please?
assistant
I am Eric Perez.
user
Ok, please wait for a minute.
assistant
Sure.
user
Sorry to inform you that, I have checked the reservation list but no reservation was found on your name.
assistant
Ok, no problem. Thanks for the information.
user
Thank you for visiting us.
assistant