Hello. I'm Mary Lopez.
user
Hello Mary. How can I assist you?
assistant
Due to the bad climatic conditions in the place where I want to go, I would like to cancel my reservation. Can you please help me with that?
user
Yes, I can help you with that. Sorry to inform you that there is no reservation found on your name.
assistant
Ok, no issues. Thank you for checking.
user
You are welcome.
assistant