Hello.
user
Hello. In which way I can help you at this moment?
assistant
 I would like to cancel my flight reservation as my trip got postponed, can you please help me?
user
Sure, I will help you with that. Can you please mention your name for further process?
assistant
Frank Lopez.
user
Ok, please hold on a moment.
assistant
Ok.
user
There is no previous reservation available under your name.
assistant
Not an issue, thank you for the information.
user
Thank you for reaching us.
assistant