Hello.
user
Hello, how can I help you?
assistant
My name is Samantha Wilson, I want to change my existing reservation due to heavy rainfall.
user
Ok, please wait a moment, I will check the reservation list and revert you.
assistant
Sure.
user
Thanks for being waiting. Unfortunately, there is no reservation found on your name.
assistant
No problem, thank you for your service.
user
Thanks for reaching us and have a great day.
assistant