Hello, I am Helen Moore.
user
Hello Helen Moore, how may I aid you today?
assistant
Could you please aid me in changing my existing reservation due to my exams got postponed?
user
Sure, i can aid you in that. Please wait a minute, I will go through your reservation and update you the status.
assistant
Ok.
user
We have searched a lot with your name but, we did not find any reservation on your name to change it.
assistant
No problem, thank you for your information.
user
Thanks for contacting us, have a great day.
assistant