Hello.
user
Hello. How may I assist you?
assistant
Elizabeth Nelson this side, owing to an emergency I want to cancel the ticket. Can you help me?
user
Sure, please wait a moment.
assistant
Sure, take your time.
user
Thanks for your time, there is no reservation under your name.
assistant
That's ok, it may be cancelled previously.
user
Ok, thanks for consulting us.
assistant
Thank you for helping me.
user