Hi.
user
Hello, how may I help you?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, I will help you.
assistant
Thank you.
user
Can I know your name?
assistant
I am Raymond Taylor.
user
Please hold on a moment.
assistant
Sure.
user
Sorry, there is no reservation found on given name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for reaching us.
assistant