Hello.
user
Hello, how may I best serve you today?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me out?
user
Sure, please share me your good name.
assistant
John Allen here.
user
Please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your good name.
assistant
That's ok, thank you for checking.
user
Thank you for availing us.
assistant