Hello. I am Emma Baker.
user
Hello Emma, how can I assist you today?
assistant
Due to bad weather condition in my destination, my concert had been cancelled. Can you help me in cancelling my reservation.
user
Sure, I can help you with that. Just wait for a while.
assistant
Sure, take your time.
user
Thanks for waiting and sorry to inform you Emma, there is no reservation found with your name in our records.
assistant
It's fine, not an issue.
user
Thank you for approaching us.
assistant
Most welcome.
user