Hi.
user
Hello, how can I help you?
assistant
I am Katherine Edwards. I need to change my existing reservation, Can you please help me with that?
user
Sure, I am here to help you. Please give me a minute, I will check the status and get back to you.
assistant
Sure.
user
Thank you for your time, There was no reservation found on your given name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching us.
assistant