Hello.
user
Hello, how may I assist you?
assistant
I want to cancel my reservation, why because my friends already done my reservation with some other airlines. So could you please help me out?
user
Sure, may I know your name?
assistant
Sure, my name is Edward Jones.
user
Wait a minute.
assistant
Sure.
user
Sorry, there was no reservation found on your name.
assistant
That's Ok, thanks for your information.
user
Thank you for reaching us.
assistant