Hello.
user
Hello, what can I do for you?
assistant
I am trying to modify my travel dates in my past ticket because the trip got postponed. Can you please help me in changing?
user
Sure, I am oblige to help you in ticket modification, may I know your name please?
assistant
Thank you. My name is Kevin Harris.
user
Please wait for a while. No reservation found for the user name in our data base, thank you for reaching us.
assistant
Sure, take your time. It's ok, thank you for helping me.
user
It's my pleasure and have a nice day.
assistant