Hello, Sharon Jones is my name.
user
Hello, how may I serve you?
assistant
As I am a doctor, I have an emergency surgery so, I am not able to go to my destination. Can you help me for cancellation.
user
Sure, please wait I will check your reservation in the database and revert you.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no issue.
user
Thank you for reaching us.
assistant
Thank you for your service.
user