Hello,.
user
Hello,.
assistant
I am Emma Hill.
user
What kind of service are you looking for?
assistant
I need to cancel my recent reservation due to my health issue, so can you help me with cancellation?
user
Sure, I can help you in that.
assistant
Thank you.
user
Please wait, Let me check your reservation status.
assistant
Sure.
user
 Thanks for waiting. Sorry Emma Hill, there is no active reservation on your name to cancel it.
assistant
No problem, thank you for the information.
user
Thanks for choosing us.
assistant