Hello.
user
Hello, how may I help you today?
assistant
I want to change my existing reservation as my plan to participate in basket ball match at Denver has been cancelled. Can you help me with that?
user
Sure, I will help you with that. May I know your good name?
assistant
Thank you. Sure, Michael Williams here.
user
Please wait for a moment.
assistant
Sure.
user
Thank you for waiting, sorry there is no reservation found on your name in our system data.
assistant
Ok, no worries at all. Thank you for your kind service.
user
Thank you for visiting us, we hope see you again.
assistant