Hi, I am Anna Johnson.
user
Hello, how may I aid you today?
assistant
Owing to an emergency, my FIFA tournament got postponed. So I want you to change my existing reservation.
user
Sure, I am here to help you. Please give me a minute.
assistant
Sure.
user
Thanks for your precious time, there is no active reservation found on your name to change.
assistant
Ok, not an issue. Thank you for your assistance.
user
Thank you for availing us.
assistant