Hello. My name is Jacob Green.
user
Hello Jacob, how can I assist you?
assistant
Actually, I have booked a ticket to LAS for a music concert, but due to bad climatic conditions, the concert is postponed.
user
Ok Jacob, do you want me to change the reservation or cancel the ticket?
assistant
Could you help me in changing my existing reservation?
user
Sure, can you please wait for a moment?
assistant
Sure, take your time.
user
Jacob, according to our records there no reservation done.
assistant
That's ok. Thank you for your time.
user
Your welcome Jacob, thank you for choosing for agency.
assistant