Hello.
user
Hello. How can I assist you today?
assistant
I have a severe health problem due to which I can not travel to my home. Can you please cancel my reservation?
user
Sure, may I know your name please?
assistant
My name is Christine Moore.
user
Please wait for a moment.
assistant
Ok.
user
 I have checked and seen that there is no reservation found under your name.
assistant
That's fine, thank you for the information.
user
Thank you, have a good day.
assistant