Hello,.
user
Hello, how may I assist you today?
assistant
I am Joseph Roberts. I just want to change my existing reservation, due to sudden demise of my grand mother. Can you please help me with that?
user
Sure, I will help you.
assistant
Thank you.
user
Please be on hold.
assistant
Sure.
user
Sorry, we did not find any reservation in your name.
assistant
Ok, no issue. Thank you.
user
Thank you for availing with us.
assistant