Hello.
user
Hello, how may I assist you today?
assistant
Can you please help me to cancel my reservation?
user
Sure, may I know your name?
assistant
My name is Susan Adams.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Ok, not a problem. Thank you.
user
Thank you for reaching us.
assistant