Hi.
user
Hello. How can I provide assistance to you?
assistant
I would like to change my reservation as I cannot go on that trip due to personal reasons, can you please help me with that?
user
Can I know your name?
assistant
Mary Thompson here.
user
Give me a minute.
assistant
Sure, take your time.
user
Sorry, we couldn't find a reservation on your name to change.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant