Hello, I'm Matthew Edwards.
user
Hello, Matthew. In what way can I be at your service today?
assistant
I heard a news of my friend's father death, so I immediately want to cancel my recent reservation.
user
That's so sad!. I will surely help you.
assistant
Thank you.
user
Let me check your details in our database.
assistant
Ok sure, take your time.
user
Matthew, sorry to inform you that there is no active reservation under your name to cancel.
assistant
That's fine, anyway's I wanted to cancel the reservation.
user
Ok, thank you for contacting our service. Have a nice day.
assistant
You are welcome.
user