Hello, I am Angela Phillips.
user
Hello, how can I support you today?
assistant
Owing to an emergency, I want to cancel my reservation. Could you help me in the cancellation?
user
Sure, I am here to help you. Please wait for a few minutes.
assistant
Ok.
user
Thank you for waiting, no reservation was found on your name to cancel.
assistant
Not an issue. Thank you.
user
Thank you for choosing us.
assistant