Hello.
user
Hello, how may I help you today?
assistant
Can you please change my existing reservation, due to some personal issues?
user
Sure, please wait for a moment to check your details. Can you help me with your name?
assistant
Sure, my name is Karen Moore.
user
Thank you for waiting, no reservation found on your name.
assistant
Ok, no issue.
user
Thank you for reaching us.
assistant
Thank you.
user