Hi.
user
Hello, how may I serve you?
assistant
Please help me out in changing my recent reservation.
user
Sure, I am happy to help you. Can I know your name please to proceed further?
assistant
Thank you for your positive response. Donald Moore is my name.
user
Ok, please wait for a while.
assistant
Ok.
user
Thanks for waiting, we did not find any active reservation on your name in our records.
assistant
No problem, thank you for checking.
user
Thank you for availing us.
assistant