Hello.
user
Hello. How may I assist you?
assistant
I would like to change my existing reservation due to postpone of my seminar. Can you please help me?
user
Sure, I am here to help you. May I know your name to check your previous reservation status?
assistant
Sure, Brian Evans here.
user
Ok, please give me a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our records.
assistant
No worries, thank you for the information.
user
Thank you for choosing us.
assistant