Hello.
user
Hello. Can you please tell me how can I aid you?
assistant
Due to heavy rainfall, I would like to cancel my recent reservation. Please help me out.
user
Ok, I am here to help you. Mean while can you please tell me your name?
assistant
My name is Rebecca Carter.
user
Sorry Carter, no reservation found with your name.
assistant
Ok, no issue. Thank you for your information.
user
Thank you for reaching us.
assistant