Hello.
user
Hello, how can I help you?
assistant
I need to change my existing reservation due to postpone of my document verification in office. So, can you help me in that?
user
Sure, I am glad to help you. May I know your name to check with the status?
assistant
Sure, the ticket has been reserved on the name Raymond Jones.
user
Robert Jackson, regret to inform that there is no active reservation found under your name to amend.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you for reaching our agency.
assistant