Hello, I am Carol Martin.
user
Hello, How can I help you today?
assistant
I am participating in a football match due to the some reasons this match has been postponed, can you please change my reservation?
user
Sure, Can you please hold on for a minute. I will check and revert to you.
assistant
Ok.
user
Thanks for your patience. Sorry for the inconvenience, there is no reservation found with your name.
assistant
Ok, no problem. Thank you for the information.
user
Thanks for approaching us. Have a nice day.
assistant