Hello,.
user
Hello, how can I help you?
assistant
Owing to a emergency I want to cancel my recent reservation.
user
Sure, May I know your name?
assistant
Can you help me in cancelling my reservation? I am Patricia Jones.
user
Please wait for a while, I will check and get back to you.
assistant
Sure.
user
Sorry to tell that there is no reservation on your name.
assistant
Ok, no problem.
user
Thank you for approaching us.
assistant
Thank you for helping me.
user