Hello. I am Kimberly Lee.
user
Hello, how can I give assistance to you?
assistant
I need to cancel my recent reservation due to heavy rainfall in our city. Could you please help me in doing that?
user
Sure, we are here to help you with cancellation.
assistant
Thank you.
user
Please wait for a couple of minutes.
assistant
Ok.
user
Thanks for waiting, we found a reservation on your name and it is successfully cancelled.
assistant
 Thank you.
user
Your refunded amount can be credited to your account within 2 - 3 working dates.
assistant
Ok.
user
Thank you for availing our service.
assistant