Hi.
user
Hello. How may I assist you?
assistant
Due to heavy rains cricket match got postponed, so I need to change my existing reservation.
user
Ok.
assistant
Can you help me to change an existing reservation?
user
Sure, may  know your good name please?
assistant
I am Emma Edwards.
user
There is no reservation on your name.
assistant
Ok.
user
Thank you so much for choosing us.
assistant
Thanks for your information.
user