Hi.
user
Hello. How can I help you?
assistant
I am Emma Rodriguez. I am suffering with typhoid fever, so I am unable to travel to my old office to attend the meeting, can you help in changing my ticket?
user
Please wait a while.
assistant
Sure.
user
Sorry to say, there is no reservation on your name in our database.
assistant
That's ok, thank you.
user
Thank you for opting us.
assistant