Hi, I am Sandra Garcia.
user
Hello. How can I assist you Sandra Garcia?
assistant
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by floods. Can you help me to cancel my reservation?
user
Sure, I will help you.
assistant
Thank you.
user
Sandra Garcia, there is no active reservation found under your name in our database.
assistant
Ok, no issues.
user
Thank you for contacting us.
assistant
Thanks for your kind service.
user