Hi.
user
Hello. How may I assist you today?
assistant
I need to change my reservation as my plan to go for a heritage tour got postponed. Can you help me?
user
Sure, may I know your name?
assistant
I am Daniel White.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there are no active reservations on your name to change your flight ticket?
assistant
Ok fine, thanks for your response.
user
Thank you for reaching our service.
assistant