Hi.
user
Hello, how may I assist you today?
assistant
I made a reservation earlier to meet my grand parents but due to my health issues I am not able to reach there so I need to cancel my recent reservation. Can you help me with this?
user
Sure, I am here to help you. Can you please help me with your name?
assistant
I made a reservation by this name Brandon Edwards.
user
Thanks for providing your name. Sorry, there is no active reservation found on your name to cancel.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for availing us.
assistant