Hello.
user
Hello, how may I assist you?
assistant
My name is Robert Lopez.
user
Glad to meet you Lopez.
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, hold on for a moment. Let me check. Sorry Lopez, there are no flights reserved on your given name.
assistant
That's ok, thank you for checking.
user
Welcome, thank you for choosing us.
assistant
Welcome.
user
Have a great day.
assistant