Hi.
user
Hello, how may I help you?
assistant
Owing for an emergency, I want to cancel my flight reservation. Can you please help me?
user
Sure, may I know your name please?
assistant
Thank you. I am Edward Davis.
user
Ok, please wait.
assistant
Sure.
user
Sorry, there is no active reservation found with your name in our records.
assistant
Not an issue. Anyway, thank you for the information.
user
Most welcome.
assistant