Hello.
user
Hello, how can I help you?
assistant
My name is Nicholas Collins. I would cancel my reservation, could you help me out?
user
Sure, please allow me a moment.
assistant
Sure, take your time.
user
Sorry, there is no reservation matching with your name in our portal to cancel.
assistant
Thank you, have a good day.
user
Thank you for consulting us, have a great day.
assistant