Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my reservation, why because my friends already done my reservation with some other airlines. So could you please help me out?
user
Sure, may I know your good name?
assistant
Sure, my name is Justin Thompson.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
That's Ok, thanks for your assistance.
user
Thank you for reaching us.
assistant