Hello, I am Charles Carter.
user
Hello, how may I assist you today?
assistant
Owing to an emergency, I need to cancel my recent reservation. Could you please help me in cancelling?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait a moment.
assistant
Ok.
user
Thank you for your valuable time, sorry, no reservation found on your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for opting us.
assistant