Hello, I am Daniel Harris.
user
Hello, how may I help you?
assistant
Could you help me out in cancelling my reservation due to sudden demise of my grandfather?
user
Sure, I am here to help you. Please wait for a while.
assistant
Thank you. Sure.
user
Sorry, no reservation found on your given name.
assistant
Not an issue, thanks for your kind service.
user
Thank you for choosing us.
assistant