Hello.
user
Hello, how can I aid you today?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please help me out?
user
Sure, I am here to help you. May I know your name?
assistant
My name is Timothy Wilson.
user
There is no reservation found under your name to cancel.
assistant
That's fine, thank you for your service.
user
Thank you for opting us.
assistant