Hello.
user
Hello, how may I assist you today?
assistant
Can you please help me in cancelling my reservation?
user
Sure, I will help you.
assistant
Thank you.
user
Can you please share your name?
assistant
My name is Shirley Nelson.
user
Please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant