Hi,.
user
Hello, how can I assist you today?
assistant
I want to cancel my reservation, can you help me with that?
user
Sure, I can help you easily.
assistant
Thank you.
user
May I know your name to check your reservation and cancel it as per your request?
assistant
Sure, I am Kathleen Jones.
user
I regret that there is no reservation has been found with your name.
assistant
Ok,  no issues. Thanks for your response.
user
Thanks for consulting us, have a nice day.
assistant