Hello.
user
Hello, how may I be at your service today?
assistant
Due to heavy rain, I want to change my reservation. Can you help me?
user
Sure, may I know your name please?
assistant
Stephanie Taylor here.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry we couldn't find any reservation against your name.
assistant
No issue, Thanks for the information.
user
Thank you for reaching us.
assistant