Hello, I am Sarah Hill.
user
Hello, how may I help you today?
assistant
I want to change my existing reservation due to heavy floods. Will you assist me in doing this?
user
Sure, just wait for a moment. Unfortunately, there is no reservation found on your name. Sorry for the inconvenience.
assistant
No issues, Thank you for the information.
user
Thanks for opting us. Hope to serve you better next time.
assistant