Hello.
user
Hello, How can I provide service to you? May I know your good name please?
assistant
I am Samantha Mitchell and I want to cancel my reservation due to the heavy rainfall. Can you please help in this?
user
Sure, please wait for a while.
assistant
Sure.
user
We are sorry  to notify that, we did not find any reservation against your name. Thank you for reaching us. Have a nice day.
assistant
Thank you.
user