Hello.
user
Hello. How may I help you?
assistant
I would like to change my reservation which is under my name, as my convocation meeting has been postponed. Can you please help me with that?
user
Can you please tell me your name?
assistant
Sure, my name is Thomas Robinson.
user
Ok, please wait a minute.
assistant
Sure, take your time.
user
Sorry, there is no active reservation found under your name in our records.
assistant
Ok, no issues. Thank you for checking.
user
Most welcome.
assistant