Hello.
user
Hello. How can I aid you today?
assistant
I want to cancel my reservation, because my friends have already done my reservation with some other airlines.
user
Sure, may I know your name?
assistant
Sure, you can check the reservation on the name of Jonathan Allen.
user
Sorry Jonathan Allen, no reservation found on your name.
assistant
Ok, Thank you for your kind information.
user
Thank you  for approaching us.
assistant