Hello.
user
Hello, how can I best assist you now?
assistant
I am Helen Allen, I want to change my reservation as my journey date is postponed. Can you help me with that?
user
Sure, may I know your good name please? Ok, please wait for a while.
assistant
Sure.
user
Sorry there is no reservation found on your name.
assistant
Ok, thank you for the information.
user
Thanks for connecting us, have a great day.
assistant