Hello.
user
Hello, how may I help you?
assistant
My holiday vacation has been postponed.Can you please help me for cancelling the recent reservation?
user
Sure, may I know your name please?
assistant
Sure, my name is Nicholas Robinson.
user
Ok Nicholas, please wait for a moment.
assistant
Sure.
user
Sorry Nicholas, there is no reservation found on your name.
assistant
Ok, It's fine. Thank you for your information.
user
Thank you, for consulting us.
assistant