Hi.
user
Hello, how may I assist you today?
assistant
I want to cancel my recent reservation owing to an emergency.
user
Sure, I here to help you. May I know your name please?
assistant
My name is Patrick Thompson.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting. Sorry, there is no reservation found on your name.
assistant
Thanks.
user
Thank you for reaching us.
assistant