Hello.
user
Hello. How may I assist you today?
assistant
I have to attend music event at MSP, can you please help me to book a flight ticket from JFK?
user
I am glad you have contacted us. I will help you.
assistant
Sure, my journey dates are July 07 and July 09.
user
Thank you for the information. Please help me with your name.
assistant
My name is Anna Hall.
user
Do you need a direct or connecting flight?
assistant
I need a connecting flight.
user
Please help me with your preferred class to fly.
assistant
I am comfortable to travel in any class.
user
Do you have any other preferences in your journey?
assistant
No.
user
Anna Hall, I am really sorry to intimate you that there is no flight  being operated in between MSP and JFK on your preferred dates.
assistant
No problem, thank you for your information.
user
Thank you for reaching us. Have a great time.
assistant