Hello.
user
Hello.
assistant
I am Janet Collins.
user
How can I help you?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, please wait a while.
assistant
Sure, I will wait for your response.
user
Sorry to say, there is no reservation on your name in our database.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for contacting us.
assistant