Hello.
user
Hello, how may I provide assistance to you?
assistant
I am Jessica King, I want to change my reservation as my plan to meet my friend is postponed. Can you help me to change my reservation?
user
Sure, we are here to help you. Please wait for a  while.
assistant
Sure.
user
Thank you for waiting. Sorry we did not find any reservation with your name.
assistant
Thank you for the information.
user
Thank you for choosing us.
assistant