Hello.
user
Hello. How can I assist you at this moment?
assistant
I want to change my existing reservation, as my exams got postponed. Can you please help me out with it?
user
Sure, I will help you with that.
assistant
Thank you.
user
Can I have your good name please to check your reservation status?
assistant
Previous reservation was done under the name of Larry Wilson.
user
Ok, please wait a moment.
assistant
Ok, sure. I will wait for your response.
user
Sorry Larry Wilson, no reservation has found under your name to change.
assistant
Ok, not a problem. Anyways, thank you.
user
Thank you for choosing us, have a good day.
assistant