Hi.
user
Hello, how can I help you?
assistant
Can you please help me in changing my reservation?
user
Sure, can you please let me know your name?
assistant
I am Jacob Hill.
user
Thank you for sharing your name. Please allow me 2-3 minutes.
assistant
Ok.
user
Thank you for waiting, Jacob Hill. Sorry, there is no active reservation found under your name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant