Hello,.
user
Hello, how may I help you?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Myself, Pamela White.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for reaching us, have a nice day.
assistant