Hello, I am Edward Young.
user
Hello, how could I help you?
assistant
Due to an emergency I want to cancel my reservation. Can you please help me with it?
user
Please wait a moment, I will check and get back to you.
assistant
Ok.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Not a problem, Thank you.
user
Thank you for availing us.
assistant