Hello.
user
Hello.
assistant
I am Thomas Lopez.
user
Lopez, how may I help you?
assistant
I am planning to change my previous reservation, can you help me?
user
Sure, please give me a moment to check your ticket status in our website.
assistant
Sure, take your time.
user
Sorry, no reservation is found by your name.
assistant
That's fine. Anyway, thank you for your help.
user
Thank you for reaching us.
assistant