Hello,.
user
Hello, how may I serve you today?
assistant
I have some personal problems that need fixing, so I need to change an existing reservation.
user
Sure, can you please provide your name for further process?
assistant
My name is Sharon Wilson.
user
Please stand by I will check and revert you.
assistant
Ok, I will wait.
user
Thank you for waiting, sorry to inform we did not find any reservation with your name.
assistant
Not a problem, thank you.
user
Have a nice day.
assistant