Hi.
user
Hello. How can I aid you?
assistant
Can you please cancel my reservation due to heavy rainfall at my destination place?
user
Sure, We are here to help you.
assistant
Thank you.
user
May I know your name?
assistant
Debra Green here.
user
Give me a minute.
assistant
Sure, I will wait.
user
Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant