Hello.
user
Hello, how may I help you today?
assistant
Due to an emergency, I want to change my reservation. Can you help me?
user
Sure, may I know your name please?
assistant
Benjamin Nelson here.
user
Please wait for a moment.
assistant
Ok.
user
Sorry, there was no reservation found with your given name.
assistant
No problem, Thanks for the information.
user
Thank you for opting us.
assistant