Hi.
user
Hello, how can I help you today?
assistant
I would like to cancel my reservation due to bad weather conditions. Can you help me with it?
user
Sure, please mention your name?
assistant
Joshua Rodriguez is my name.
user
Ok, please wait  a moment.
assistant
Sure.
user
Sorry to say, no reservation found with your name.
assistant
It's ok, thank you for the information.
user
Thanks for reaching us.
assistant