Hello.
user
Hello. How may I assist you today?
assistant
I want to cancel my recent reservation due to sudden postpone of my client meeting. Can you help me with that?
user
Sure, may I know your name?
assistant
I am Jack Harris.
user
Please wait.
assistant
Sure.
user
Sorry, there is no active reservation on your name.
assistant
Ok, no issues. Thank you for your quick response.
user
Thank you.
assistant