Hello.
user
Hello. How can I help you?
assistant
My holiday vacation has been postponed.Can you please help me for cancelling the recent reservation?
user
Can I know your name?
assistant
Sure, my name is Kathleen Edwards.
user
Give me a minute.
assistant
Ok.
user
Sorry, there are no reservations found on your name.
assistant
That's no problem. Thank you for your information.
user
Welcome.
assistant