Hi.
user
Hello, how can I help you today?
assistant
I want to change an existing reservation due to sudden change in my trip. Can you help me?
user
Sure, l will help you with that.
assistant
Thank you.
user
May I know your good name?
assistant
Scott Nelson.
user
Please wait for a while.
assistant
Ok.
user
Thanks for being patient, there is no active reservation found on your name.
assistant
No issue. Thank you.
user
Thank you for availing us.
assistant