Hello.
user
Hello, how may I assist you today?
assistant
I am George Lee. Please help me to cancel my active reservation as my meeting was cancelled.
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait a minute.
assistant
Ok.
user
Sorry, there is no active reservation on your name to cancel.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant