Hi, Emma Hernandez here.
user
Hello Emma. What can I do for you today?
assistant
I would like to cancel my current reservation because my friend meet an accident.
user
Sure, give me a moment.
assistant
Sure.
user
Sorry to inform you that there is no reservation found on your name in our database. Thank you for reaching us.
assistant
It's ok, no problem. Thank you.
user
You are welcome.
assistant