Hello.
user
Hello. How can I help you?
assistant
My name Debra Smith. Due to an emergency, my trip is cancelled. Could you help me in cancelling the reservation?
user
Ok, please hold on for a moment.
assistant
Ok.
user
Sorry, there is no reservation found with your name.
assistant
That's ok. Thank you for your time.
user
Thank you, have a good day.
assistant