Hello. I am Amy Scott.
user
Hello, how can I help you today?
assistant
As my grand father is in hospital, I want to cancel my resent reservation.
user
Please wait for a moment, I will check the details of your reservation to cancel.
assistant
Sure.
user
Thanks for waiting, there is no reservation found with your name.
assistant
No problem, thank you for your kind assistance.
user
Have a good day.
assistant