Hello.
user
Hello, how may I render you today?
assistant
 I am Amy Thomas want to cancel my reservation due to some health issues. Can you help me in cancelling?
user
Sure, I will help you with that. Please wait for a while.
assistant
Ok.
user
Thank you for waiting, there is no reservation found on your name in our database.
assistant
Ok, no issues. Thank you for your response.
user
Thank you for choosing us.
assistant