Hello.
user
Hello, how may I assist you today?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Sure, we are here to help you.
assistant
Thank you.
user
Can I have your name to proceed further?
assistant
My name is Amy Scott.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for your time, sorry no reservation found on your name.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us.
assistant