Hello.
user
Hello, how can I help you?
assistant
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
user
Sure, can you please provide me your name to check the reservation?
assistant
Thank you for your response, my name is Paul Allen.
user
Sorry, there is no reservation with your given name.
assistant
Oh! It's ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant