Hello.
user
Hello. How may I help you today?
assistant
I made a reservation for round trip and got a connecting flight but now I want change a reservation with a direct flight. Can you please help me to change it?
user
Sure, may I know your name to change your reservation as per your request.
assistant
Sure, you can check my reservation on the name of Brian Moore.
user
Ok, please wait a while let me check the reservation list and know you the current status.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
Ok, not an issue. Thanks for your help.
user
Thank you for reaching us. Hope to serve you again.
assistant