Hello.
user
Hello, how may I aid you today?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, I am here to help you in cancellation.
assistant
Thank you.
user
May I know your good name for further proceeding?
assistant
My reservation was done under the name Kenneth Thompson.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to inform you that, there is no reservation found as per your name in our database.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us with a query.
assistant