Hi.
user
Hello. How may I help you?
assistant
I need to modify my reservation as my destination got changed to Houston due to some technical issue. Can you help me with that?
user
May I know your name please?
assistant
Yes, I am Stephanie Moore.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
Oh! It might not booked properly due to technical issue with my server. Anyways thank you for checking the reservation with my name.
user
Thank you for reaching us.
assistant
You are welcome.
user