Hi.
user
Hello, how may I help you?
assistant
Could you please help me to changing an existing reservation due to my trip got post pone?
user
Sure, can I know your name?
assistant
I am Lisa Lewis.
user
Ok, please hold on a moment.
assistant
Sure.
user
Sorry, there is no reservation found on given name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant