Hello.
user
Hello, how may  be at your service?
assistant
I am Ashley Edwards. Due to some sudden changes in weather, I need to cancel my reservation. Can you please help me?
user
Sure, please give me a moment, I will check and revert you.
assistant
Sure.
user
thanks for waiting. Unfortunately, we could not find any reservation by your name in our data base.
assistant
No problem. Thank you.
user
Thank you for approaching us.
assistant