Hello.
user
Hello. How can I help you?
assistant
I would like to change my recent reservation due to some personal issues, will you help me with that?
user
Sure, please provide me the name to check for the reservation status.
assistant
Thank you for accepting my request. Myself William Allen.
user
Please be on hold, I will be get back to you in a minute.
assistant
Ok, I will wait.
user
Thank you for waiting. Here, there is no active reservation have been found under your name in our database to amend it.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us with a query.
assistant