Hello.
user
Hello, how can I render you today?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me with this?
user
Sure, we are glad to help you to change it. May I know your name?
assistant
Sure, I am Rachel Thomas.
user
Ok, please wait for a while.
assistant
Ok.
user
Thanks for a while, there was no reservation found on your name.
assistant
Ok. Thank you for your help.
user
Thank you for reaching us.
assistant