Hi, my name is Edward Hall.
user
Hello, How can I help you?
assistant
Owing to an emergency, my business conference has been cancelled. So I had a request to you to cancel my recent reservation?
user
Ok, Wait a  minute I will check and get back to you.
assistant
Sure.
user
Sorry to tell that there is no reservation on your name.
assistant
Ok, no issues.
user
 Thank you for approaching us.
assistant
I appreciate your service.
user