Hi.
user
Hello. How can I help you today?
assistant
I want to cancel my recent reservation, which I have done with my name Lisa Edwards, due to the heavy rains I would like to cancel it. Can you help me over that?
user
Sure, I will help with that, please wait for a minute to check the reservation details.
assistant
Sure, take your own time.
user
Sorry, based on your request there is no reservation with your name.
assistant
It's ok, no issues. Thanks for your information and service.
user
Thanks for choosing us.
assistant