Hello.
user
Hello, How can I respond to your request?
assistant
I have to cancel my reservation due to my planned trip got cancelled with financial issues. So please help me with cancelling my reservation.
user
Sure, I can cancel your reservation right now. Before that I need to know your good name please?
assistant
Thank you. Please check the reservation with my name Paul Wright.
user
Ok, Please allow me a moment to check for the previous reservation in our database.
assistant
Sure, I will wait for your response.
user
We are sorry to inform you that, there is no active reservation found on your name.
assistant
I will check my mail regarding this whether it had booked or not. Anyway, thank you for spending  your valuable time to checking my reservation.
user
Thanks for choosing us, wish you a happy day.
assistant
Most welcome.
user