Hi, I am Kimberly Garcia.
user
Hello, How can I amend you now?
assistant
Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with the cancellation?
user
Sure, I can help you.
assistant
Thank you.
user
Please be on hold.
assistant
Ok.
user
There is no active reservation, found with your name to cancel it.
assistant
Oh! May be booking is not done properly. Thanks for your response.
user
Thank you for reaching us.
assistant