Hi.
user
Hello, how may I aid you today?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, I am here to help you with this. May I know your good name please?
assistant
Thank you. I am Paul Hernandez.
user
Please wait for a moment.
assistant
Sure.
user
Sorry Paul, there is no active reservation found on your name to cancel it in your database.
assistant
Ok, no issues. Thanks for the information.
user
You are welcome.
assistant