Hello.
user
Hello. How may I assist you?
assistant
I want to cancel my reservation as I am unable to travel due to some health issues, so please help me to cancel.
user
Can I have your good name please?
assistant
Sure, my name is Dorothy Campbell.
user
Please give me a moment, let me check your reservation and get back to you.
assistant
Sure.
user
There is no reservation found with your given name in our data.
assistant
No problem, thanks for your effort.
user
Thank you for availing us.
assistant