Hello.
user
Hello. How may I assist you today?
assistant
I am Deborah Mitchell. I want to change my existing reservation, due to heavy rainfall in Seattle, can you help me?
user
I am here to help you, wait for a while.
assistant
Sure, take your time.
user
Thanks for your time, there is no reservation found on your name to change it.
assistant
That's ok, thank you for your information.
user
Thanks for consulting us.
assistant