Hello.
user
Hello. How may I assist you?
assistant
I want to cancel my reservation as I am not able to make my trip. Can you help me with that?
user
Yes, can you share me your name?
assistant
Sure, my name is Karen Campbell.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Not a problem, anyways thank you for the information.
user
Thank you for contacting us.
assistant