Hello, I am Ruth Miller.
user
Hello, how may I provide assistance to you?
assistant
Due to bad weather, match has been postponed. Can you please help me out in changing my existing reservation?
user
Sure, please wait I will check the existing reservation on your name in the database and get back to you.
assistant
OK.
user
Sorry, there is no reservation found on your name to change.
assistant
OK, no issue. Thanks for the kind response.
user
Thank you for reaching us.
assistant