Hello, I am Ashley Robinson.
user
Hello, how may I assist you today?
assistant
I need to change my existing reservation, as my exam scheduled has been postponed. Please help me in changing?
user
Sure, I will help you. Please wait for a while.
assistant
Ok.
user
Thanks for your patience, we found a new reservation on your given name. Can you please share your new journey details?
assistant
Ok, my new journey is from OAK to MCO. My trip dates are from 03/02 to 03/04. I need a connecting flight.
user
We found a flight with Southwest airlines, f;light number is 1028 with one connection and price is 200.
assistant
Ok, proceed.
user
Ok, your ticket has been confirmed.
assistant
Thanks for your service.
user
Thanks for choosing us.
assistant