Hello.
user
Hello, how can I be your helping hand?
assistant
Owing to an emergency I had to request for this change reservation.
user
Ok. May I know your name to check the previous reservation?
assistant
I am Jessica Robinson.
user
Please, wait for a while.
assistant
Sure.
user
Thank you for your time, there is no active reservation found on your name.
assistant
Thanks.
user
Thank you for contacting us.
assistant