Hello.
user
Hello, how can I help you today?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, can I have your name please?
assistant
My name is Anna Jones.
user
Ok, please wait for a while.
assistant
Sure, I will wait for your information.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for opting us.
assistant