Hi.
user
Hello, how can I help you?
assistant
I have planned to meet my friends but due to health issue I am unable to travel, so can you please help me with cancelling my reservation?
user
Sure, may I know your good name?
assistant
My name is Barbara Parker.
user
Please wait for a moment.
assistant
Ok.
user
Sorry to say that, no reservation was found with your good name.
assistant
No worries at all, thank you.
user
Thank you for reaching us.
assistant