Hello.
user
Hello, how may I aid you today?
assistant
My name is Eric Green. Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait a minute.
assistant
Sure, I will wait for you response.
user
There is no active reservation on your name to cancel in our database.
assistant
That's ok, no problem. Anyway thank you for checking.
user
Thank you for choosing us.
assistant