Hi,.
user
Hello, how may I serve you?
assistant
I want to cancel my reservation ticket due to sudden demise of great grandfather. Can you please help me in cancellation?
user
Sure, may I know your name?
assistant
My name is Larry Turner.
user
Please wait a minute.
assistant
Ok.
user
There is no reservation found with your name.
assistant
No problem, thank you.
user
Thanks for availing us.
assistant