Hi, I am Timothy Martin.
user
Hello, how can I assist you?
assistant
Owing to an emergency, my business conference got postponed. So I want you to change my existing reservation.
user
Sure, please wait for a moment.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok, not an issue. Thank you for your kind service.
user
Thank you for reaching us.
assistant