Hello, I am Brenda Nelson.
user
Hello, how may I assist you today?
assistant
Can you please help me in cancelling my reservation as the art festival which I planned to attend got postponed?
user
Sure, we are here to help you. Please hold a moment, let me check your reservation and let you know.
assistant
Sure.
user
Thanks for your time, sorry, no reservation found with provided name.
assistant
It's ok, thank you for your information.
user
Thank you for approaching us.
assistant