Hello, I'm Rachel Young.
user
Hello. How can I help you?
assistant
Due to the bad climatic conditions in the place where I want to go, so I would like to change my existing reservation. Could you help me out?
user
Sure, please wait for a moment.
assistant
Ok.
user
There is no previous reservation with your details.
assistant
That's ok, thank you.
user
Thank you for approaching us.
assistant