Hello, I am Jason Wilson.
user
Hello. How can I aid you?
assistant
I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?
user
Sure, please allow me a moment to check for the status.
assistant
Take your time.
user
Thank you for waiting.
assistant
Welcome.
user
Sorry, there is no active reservation have been found under your name in our database to cancel it.
assistant
No issues. Thank you for the information.
user
Thank you for reaching us.
assistant
You are welcome.
user