Hi. I am Scott Hernandez.
user
Hello, how may I aid you today?
assistant
Due to heavy rainfall at my place, I could not attend my documentation.So I would like to change my existing reservation. Can you please help me with changing?
user
Sure, please wait for a while.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no issues at all. Thank you for your valuable information.
user
Thank you for contacting us.
assistant