Hello.
user
Hello. How may I help you?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me out?
user
Sure, I can help you and can I know your name please?
assistant
My name is Mary Scott.
user
Please allow me a moment.
assistant
Ok, take your time.
user
Thank you for waiting, there is no reservation found for the user name in our data base.
assistant
That's ok, thank you for checking.
user
You are most welcome and thank you for reaching us.
assistant