Hello. I am Susan Moore.
user
Hello, how can I serve you today?
assistant
Owing to an emergency, I want to cancel my reservation. Could you help me in the cancellation?
user
Sure, I will help you with cancellation. Please wait for a moment, while I check for the reservation.
assistant
Sure.
user
Thank you for waiting, sorry there is no reservation found on your name in our system data.
assistant
Not an issue. Thank you.
user
Thank you for reaching us, we hope see you again.
assistant