Hello.
user
Hello, how best can I aid you today?
assistant
Can you help me to change my recent reservation?
user
Can I know your good name?
assistant
Amy Gonzalez here.
user
Please hold a moment.
assistant
Sure.
user
Thank you for waiting, there is no active reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you.
assistant