Hello.
user
Hello. How can I help you today?
assistant
I want to change my reservation, due to some problems I am unable to travel those dates, can you please change my reservation?
user
Yes, I can help you with that.
assistant
Thanks.
user
Can I know your name for checking reservation?
assistant
Sure, my name is Betty Edwards.
user
Give me a moment.
assistant
Ok.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for approaching us.
assistant