Hello.
user
Hello. How can I aid you?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, We are here to help you. May I know your name?
assistant
Thank you. My name is Ronald Thompson.
user
Please wait a while.
assistant
Sure, I will wait for your response.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel  it.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant