Hello.
user
Hello. How may I guide you today?
assistant
I am Ryan Davis. I need to change my existing reservation as my plan to go for an historical tour got postponed. Can you please check if my reservation is active or not? If it is active, please change it.
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait for a minute.
assistant
Ok.
user
I am sorry to say that there is no reservation found under your name.
assistant
Ok, not a problem.
user
Thank you for reaching us.
assistant
Anyways, thanks for the information.
user