Hello.
user
Hello. Could I have your name please?
assistant
I am James Collins.
user
Yes James, please tell us for what assistance you approached us?
assistant
Actually, I booked a flight ticket earlier this week for New York, but I have some medical issues due to which I could not able to make it up. Could you help me out in cancelling my flight reservation?
user
Definitely, I am blissful to help you.
assistant
Nice to hear that.
user
Please hold on for a moment while I check for any active reservations with your name in our database.
assistant
Sure, please take your possible time.
user
Thank you for waiting, there is no active reservation with your name in our portal to cancel further.
assistant
Ok, no problem. I believe it has already been cancelled.
user
Thank you for opting us, have a great day.
assistant
Thank you for being helpful.
user