Hello.
user
Hello.
assistant
James Williams here.
user
James, how can I assist you?
assistant
I want to cancel my ticket as I am sick.
user
Sure, I can help you with that. Please wait, I will check your reservation status and get back to you.
assistant
Sure.
user
Sorry James, I did not find any reservation by your name in our database.
assistant
No problem, thank you.
user
You are welcome and have a nice day.
assistant