Hello.
user
Hello, how may I help you today?
assistant
I want to chnage my existing reservation, due to some health issue. Can you please help me out?
user
Sure, we are here to help you. May I know your name please?
assistant
Sure, my name is Betty Collins.
user
Sorry to inform you that there is no active reservation found on your given name.
assistant
That's ok, thank you for checking.
user
Thanks for contacting us.
assistant