Hi. I am Benjamin Hernandez.
user
Hello. How can I assist you?
assistant
    Owing an emergency want to cancel my reservation, can you help me with it please?
user
Ok, I am here to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Ok.
user
Sorry, no reservation found on your name to cancel.
assistant
That's ok. Thank you for the response.
user