Hello.
user
Hello, how may I support you?
assistant
 I am Kimberly Harris. I want to fly to CA-LAX from NY-JFK. Can you book a direct flight?
user
Ok, please share you trip dates?
assistant
My travel dates are 11/20 and 11/22.
user
Ok, please hold on.
assistant
Ok.
user
Sorry, there are no direct flight to your destination point.
assistant
 Thank you for  your response.
user
Thank you.
assistant