Hello.
user
Hello, how may I help you?
assistant
Owing to an emergency, I just want to cancel my recent reservation. Can you please aid me with cancellation?
user
Sure, can I know your name?
assistant
Ok, please check my reservation on the name of Steven Johnson.
user
Please hold on a moment.
assistant
Sure.
user
Sorry, there is no reservation found on given name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant