Hi. Laura Lee here.
user
Hello, how may I help you today?
assistant
I have booked a flight ticket in your agency for my holiday trip to New York but now I want to get it cancelled. So can you go ahead and cancel my flight ticket?
user
Sure, we are here to help you.
assistant
Ok.
user
Can you please wait a minute?
assistant
Sure.
user
Sorry, there was no reservation found on your name.
assistant
Ok, that is not a problem. Thank you.
user
Thank you for choosing us.
assistant