Hello,.
user
 Hello, How exactly I can serve you the best today?
assistant
I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you please help me with that?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your name to check your details in our database?
assistant
Debra Jones is my name.
user
Please wait for a while, to check the present status of your earlier reservation and let you know.
assistant
Sure.
user
Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?
assistant
Please cancel my reservation.
user
Your ticket has been cancelled and your ticket fare will be refunded to your bank account.
assistant
Thank you for your service.
user
Thank you for reaching us, Have a blissful day!.
assistant