Hello.
user
Hello. how can I aid you?
assistant
Can you please help me to cancel my reservation due to heavy rains at my place?
user
Sure, I am glad to help you with that. Can you please provide your name to fetch your reservation from our database?
assistant
Sure, my name is Nancy Lee.
user
We regret to inform you that there is no active reservation found on your name to cancel.
assistant
No issues, thank you.
user
Thank you for opting us.
assistant