Hello.
user
Hello, how may I address you?
assistant
I need to chaneg my reservation as my plan to go for trekking got postponed. Can you help me?
user
Sure, will you please let me know your name to check the reservation status and revert you?
assistant
I am Joseph Johnson.
user
Ok, please wait.
assistant
Sure.
user
I am sorry to say that, no reservation found on your name to change the details.
assistant
No issues, thank you.
user
Thank you for reaching us.
assistant