Hello. I am Kimberly Nelson.
user
Hello, how can I help you today?
assistant
Owing to an emergency, I want to cancel my reservation. Can you please help me with that?
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry to say that, no reservation was found with your good name.
assistant
No problem. Thank you.
user
Thank you for reaching us.
assistant