Hi.
user
Hello, how can I assist you today?
assistant
 I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
user
Sure, I am here to help you. May I know your name to check with existing reservation?
assistant
Cynthia Wright here.
user
There is no reservation found under your name.
assistant
No issue, thanks for the information.
user
Thank you for opting us.
assistant