Hello.
user
Hello, How can I help you?
assistant
I need to cancel my existing reservation due to some health issue. Can you help me with that?
user
Sure, May I know your name?
assistant
I am Jack Hernandez.
user
Please wait a minute.
assistant
Sure.
user
Sorry, No reservation found on your name.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for availing us.
assistant