Hello.
user
Hello.
assistant
Jennifer Wright here.
user
How can I aid you Jennifer?
assistant
I want to cancel my ticket due to heavy floods in my hometown. Could you help me out?
user
Sure, I will help you with this. Please wait for a moment.
assistant
Sure.
user
I have searched online but I could not find your flight reservation to cancel it.
assistant
No problem, thank you.
user
My pleasure.
assistant