Hello.
user
Hello. How may I aid you today?
assistant
I am Janet Martinez. I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Sure, I am here to help you out. Please allow me a moment.
assistant
Sure.
user
Sorry Janet Martinez, there is no active reservation on your name in our database.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us.
assistant