Hi. I am Paul Nelson.
user
Hello, how may I be there for you?
assistant
Due to some health issues, I need to cancel my recent reservation, Can you please help me with that?
user
Sure, let me check whether your reservation is active or not and get back to you.
assistant
Sure.
user
We found a reservation active by your name. Shall I proceed to cancel it?
assistant
Ok, proceed.
user
your request for cancellation has been processed successfully and the amount will be refunded to you with in 2 to 3 working days to your bank account.
assistant
Thanks for your information.
user
Thank you for picking us.
assistant