Hello.
user
Hello, do you need any help from us?
assistant
I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?
user
Sure, could I have your name please?
assistant
Ticket was reserved on the name Michael Turner.
user
Ok, please allow me a moment.
assistant
Take your time.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
No issues. Thank you for checking.
user
You are welcome, have a great day.
assistant