Hello.
user
Hello. How may I help you?
assistant
I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Robert Anderson here.
user
 I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
That's ok, thank you for giving information.
user
Thank you for choosing us.
assistant