Hi.
user
Hello. How can I aid you?
assistant
I want to change my existing reservation which is done recently due to some health issues, can you please help me in this?
user
Sure, may I know the name to check for the status?
assistant
Sure, my name is James King.
user
Please be on hold, I will get back to you in a minute.
assistant
Sure, I will wait.
user
Thank you for waiting.
assistant
It's my pleasure.
user
Here, there is no active reservation have been found under your name in our records to change it.
assistant
Ok, not an issue. Thank you for your service.
user
Thank you for reaching us.
assistant