Hello.
user
Hello, how can I assist you?
assistant
I have some personal matters that need fixing so I need to change an existing reservation. Can you please help me with that?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your name to check your current reservation?
assistant
Myself Dorothy White.
user
I am sorry to inform you that there is no reservation found on your name.
assistant
No problem, thank you for your information.
user
Thank you.
assistant