Hello, Katherine Thompson here.
user
Hello, how may I aid you today?
assistant
Owing to an emergency I had to request for this cancel reservation. Can you be my helping hand for cancellation?
user
Please wait for a while, I will check and revert you back.
assistant
Ok.
user
There is no reservation found on your name.
assistant
Ok, Thank you for your service.
user
Thank you.
assistant