Hello, I'm Helen Gonzalez.
user
Hello, how may I help you?
assistant
Due to tornadoes happening here, I am not able to go to airport to catch my flight, can you please do some modifications in my existing reservation?
user
Sure Helen, let me check your previous reservation on your name.
assistant
Ok.
user
Sorry Helen, no reservation found on your name.
assistant
That's ok, thank you.
user
Welcome Helen.
assistant