Hi. Gregory Roberts here.
user
Hello. How can I assist you?
assistant
Last week I booked a flight ticket with your agency for my holiday trip to New York, but due to my health concerns I am unable to make it to my trip. So can you cancel my flight ticket reservation?
user
Can you please tell me your travelling dates?
assistant
I do not have travel dates. Cancel the flight ticket.
user
Ok, please wait for a while.
assistant
Sure.
user
sorry, no reservation found on your name to cancel.
assistant
Not a problem. Thank you.
user
Thank you for reaching us.
assistant