Hello.
user
Hello, how may I address you?
assistant
I want to cancel my recent reservation due to heavy rainfall, can you please help me with that?
user
Sure, will you please let me know on what name it was reserved formerly?
assistant
Janet Garcia.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no reservation found under your name in our data base.
assistant
Not an issue, thank you.
user
Thank you for choosing us.
assistant