Hello, Larry Wright here.
user
Hello, how can I aid you today?
assistant
I want to change my existing reservation, due to my conference has been postponed. Can you please help me to change it?
user
Sure, please wait for a while.
assistant
Sure.
user
Sorry, no reservation found on your name.
assistant
Ok, no problem.
user
Thank you for your information.
assistant
Thanks for your assistance.
user