Hello.
user
Hello, how can I assist you now?
assistant
Actually there are some family issues, so I am unable to go for the trip, can you help me in cancelling my ticket?
user
Sure, I will help you with that. May I know your name please?
assistant
My name is Larry Miller.
user
Sorry, there is no reservation found on your name.
assistant
It's ok, thank you for searching.
user
Thank you for approaching us, have a nice day.
assistant
Thank you.
user