Hello.
user
Hello. How may I aid you today?
assistant
My name is Helen Rodriguez.
user
Yes, Helen.
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I'm glad to help you with that. Please be on hold while I'll check your reservation status.
assistant
Thank you. I will wait for your response.
user
Helen, there is no reservation found under your name in our recordings to do cancellation.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us, have a great day.
assistant
Welcome.
user