Hello.
user
Hello, how may I serve you at this moment?
assistant
Can you please help me in cancelling my recent reservation? As my planned trip has been cancelled.
user
Sure, we are here to help you. May I know your name please?
assistant
Sure, Thomas Jackson here.
user
Please be on hold.
assistant
Sure.
user
Sorry we did not find any reservation with your name.
assistant
That's ok, thank you so much for giving the information.
user
Thank you for reaching us.
assistant