Hello.
user
Hello, how may I help you today?
assistant
I want to change my existing reservation due to bad health issues, can you help me with that?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
I am Deborah Thompson.
user
Please wait a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, no issues. Thank you.
user
Thank you for choosing us.
assistant