Hello, my name is Kimberly Perez.
user
Hello, how can I assist you for the day?
assistant
I want to cancel my recent reservation as my health is not good to travel, could you please help me out?
user
Sure, I will help you with that cancellation.
assistant
Thank you.
user
Please hold for a moment, let me check the previous reservation list.
assistant
Ok, I will wait for your response.
user
I am very sorry to say, there is no reservation found with your name in our database.
assistant
It's ok, thank you for the information.
user
Thank you for choosing us, have a great day.
assistant