Hi. I am John Taylor.
user
Hello. How may I aid you today?
assistant
I want to cancel my reservation as my exams got cancelled. Can you help me with that?
user
Sure, I am here to help you out. Please allow me a moment.
assistant
Thank you for considering my request and will be waiting for your response.
user
Sorry John Taylor, there is no reservation on your name in our database.
assistant
It's ok, anyhow thank you for the information.
user
Thank you for reaching us.
assistant