Hello.
user
Hello. How can I assist you?
assistant
I want to cancel my flight reservation as I am sick, can you please help me?
user
Ok, may I know your name to proceed further?
assistant
My reservation was done in the name of Patricia Young.
user
Sorry, no reservation found on your name to cancel.
assistant
Not an issue. Anyway, thank you for checking.
user
Most welcome.
assistant