Hi.
user
Hello, how may I help you?
assistant
Owing to an emergency, I need to cancel my recent reservation. Will you help me in doing that?
user
Sure, I will aid you. May I know your name?
assistant
I am Charles Carter.
user
Ok, please hold on.
assistant
Ok.
user
Sorry there was no reservation found.
assistant
Ok, no problem. Thank you for the information.
user
Thanks for choosing us.
assistant