Hello.
user
Hello, how may I oblige you today?
assistant
I want to cancel my reservation due to heavy floods at my destination place, so please help me.
user
Sure, may I know your good name?
assistant
Sure, I am Dennis Campbell.
user
Ok, please wait for a while.
assistant
Ok, I will wait.
user
Thanks for waiting, there is no active reservation found on your name in the database.
assistant
Not a problem, thank you.
user
Thank you for availing us.
assistant