Hi.
user
Hello.
assistant
I am Rachel Moore.
user
Is there emergency that I can help you out right now?
assistant
Can yuo help me in changing my recent reservation, as my exam is postponed?
user
Sure, please wait for a moment.
assistant
Ok.
user
I have checked based on your request but I am unable to find your previous ticket booking found under the name that you have give us.
assistant
That's ok, thank you for checking.
user
It's my pleasure and thank you for reaching us.
assistant