Hello, myself Rachel Moore.
user
Hello, how may I aid you today?
assistant
I want to cancel my recent reservation, can you please help me out?
user
Sure, I am here to help you out. Please allow me a moment.
assistant
Ok, I will wait for the response.
user
Sorry Rachel Moore, there is no active reservation on your name in our database.
assistant
It's ok, thank you for the information.
user
Thank you for reaching us.
assistant