Hello,.
user
Hello. How may I be of your help?
assistant
I am John Jackson. I want to cancel my recent reservation due to some health issues, can you please help me with that?
user
Sure, I'll help you in cancellation. Please wait a moment I will check the reservation status.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for opting us.
assistant