Hello.
user
Hello, how may I assist you?
assistant
I need to change my existing reservation, can you please help me?
user
Sure, may I know your name?
assistant
Myself Laura Jackson.
user
Wait a minute.
assistant
Sure.
user
Sorry, we could not find any reservation on your name.
assistant
That's ok, thank you searching my details.
user
Thank you for reaching us.
assistant