Hello.
user
Hello, how may I serve you?
assistant
I am Amy Moore. I want to cancel my recent reservation due to emergency health issue. Can you please help me?
user
Sure, I will help you. Please be on hold.
assistant
Sure, I will wait.
user
Sorry, we did not find any reservation in your name.
assistant
Ok, it's not an issue. Thanks for your response.
user
Thank you for reaching us.
assistant