Hi, I am Jonathan Williams.
user
Hello, how can I help you today?
assistant
Owing to an emergency, my appointment with dentist got cancelled. So I want you to cancel my existing reservation.
user
Sure, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
Ok, not an issue.
user
Thank you for connecting with us.
assistant
Thank you for your assistance.
user