Hello.
user
Hello, how can I help you today?
assistant
I am planning to change an existing reservation, due to health issue. Can you please change my reservation?
user
Sure, I am glad to help you.
assistant
Thank you.
user
May I know your good name to proceed further?
assistant
My name is Mary Lee.
user
Please be on hold. I will check and revert you.
assistant
Sure.
user
There is no reservation found on your name in our database.
assistant
That's fine, thank you for your service.
user
Thank you for availing us.
assistant