Hello.
user
Hello.
assistant
Myself William Moore.
user
How can I aid you at this moment?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, I will help you with that. Please wait a moment, I will check your previous reservation status.
assistant
Thank you. Sure, take your time.
user
There is no previous reservation available in your name William Moore.
assistant
Oh! It may not  be booked properly due to server issue. Anyway, thank you for your time.
user
Thank you for reaching us, have a good day.
assistant