Hello.
user
Hello, how can I assist you?
assistant
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
 Sure, I can cancel your reservation right now. Before that I need to know your good name please?
assistant
Thank you for accepting my request, I had reserved it on the name of Daniel Garcia.
user
We regret to inform you that there is no active reservation found on your name to cancel.
assistant
Oh! Sad to hear that. Anyway, I will find another alternative. It might be cancelled by my cousin. Thank you for checking.
user
Thank you for contacting us.
assistant