Hi.
user
Hello, how can I help you?
assistant
I am Brenda Scott. I need to change my existing reservation as my exams got postponed some technical issues, can you please help me with that/.
user
Please wait a while. Sorry to say, there is no reservation on your name in our database.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for opting us. Have a nice day.
assistant