Hello.
user
Hello.
assistant
I am Emily Perez.
user
Perez, how may I help you?
assistant
I would like to change my existing reservation, can you please help me?
user
Sure, please give me a moment to check your ticket status.
assistant
Sure, I will wait for your response.
user
Sorry, no reservation is available by your name.
assistant
That's ok, no problem.
user
Thank you for choosing us.
assistant
Thank you for checking.
user