Hello.
user
Hello. How can I assist you today?
assistant
I want to cancel my recent reservation due to sudden demise of my grand father. Can you please help me with this?
user
Sure, I will help you to cancel your reservation.
assistant
Thank you.
user
Please mention your name.
assistant
Myself Mark Jones.
user
Ok, please give me a moment.
assistant
Sure.
user
Sorry, no reservation found on your name to cancel your reservation.
assistant
Ok, not an issue. Thank you for checking.
user
Welcome, have a nice day.
assistant