Hello.
user
Hello, how may I aid you at this moment?
assistant
I have to cancel my flight ticket, can you help me?
user
Sure, I will help you with that. Can you please provide your name for checking reservation status?
assistant
My name is William Martin.
user
Sorry Martin, there is no previous reservation under your name to cancel.
assistant
That's fine, no problem with that one, thank you for your help.
user
Thank you for reaching out here.
assistant