Hello.
user
Hello. How may I guide you today?
assistant
I would like to cancel my reservation as my exams cancelled, can you please help me out with that?
user
Sure, I am happy to help you.
assistant
Thank you.
user
May I know your name to check your reservation status?
assistant
Myself Justin Young.
user
Ok, please wait for a while.
assistant
Sure, I will wait for your response.
user
We are happy to say that, we have found a reservation on your name. Shall I proceed by cancelling?
assistant
Ok, please proceed.
user
Your reservation has been cancelled successfully.
assistant
Thank you for your service.
user
Thank you for choosing us.
assistant