Hello.
user
Hello, how may I help you?
assistant
Owing to an emergency, I just want to cancel my recent reservation. Can you please help me?
user
Sure, may I know your name please?
assistant
My name is Frank Johnson.
user
Ok, please wait.
assistant
Sure.
user
Sorry to inform you that there is no active reservation found with your name in our records.
assistant
Ok, thank you.
user
Most welcome.
assistant