Hello. I am Matthew Scott.
user
Hello, what can I do for you now?
assistant
As my plan to go for beach holidays got postponed, I need to change my previous reservation. Will you help me with that?
user
Sure, I will help you.
assistant
Thank you.
user
Ok. Thanks for waiting. Sorry, we did not find any reservation on your name.
assistant
It's ok, thank you for your response.
user
Thank you for approaching us.
assistant