Hi.
user
Hello, may I know your good name?
assistant
Yes, my name is Kenneth Hernandez.
user
How may I help you?
assistant
Owing an emergency want to change my reservation, so can you please help me out with this?
user
Sure, please wait for a minute.
assistant
Ok.
user
There is no reservation found with your name.
assistant
That's ok. Thank you for the information.
user
Thanks for availing us.
assistant