Hello.
user
Hello, how may I aid you today from my end?
assistant
I am Scott Miller. I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.
user
Sure, I am here to help you out. Please allow me a moment.
assistant
Thank you. I will wait for your response.
user
Sorry Scott Miller, there is no active reservation on your name.
assistant
Oh! It may not be booked properly due to server issues while booking.
user
Thank you for reaching us.
assistant
Thank you for your time.
user