Hi, I am Carol Edwards.
user
Hello. How may I serve you today?
assistant
I need to cancel my reservation as my examinations got postponed. Can you help me with it?
user
Sure, I'll help you in cancellation. Please wait a moment I will check the reservation status.
assistant
Sure.
user
Thank you for waiting, I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
It's ok, thank you for the response.
user
Thank you for approaching us.
assistant