Hello.
user
Hello. How can I guide you today?
assistant
Jerry Jones here. Is this a flight booking agency?
user
Yes, you are right place and I am your agent for today. How can I assist you?
assistant
Thank you. Actually, I have booked my ticket previously, so I need to do some changes in my existing reservation due to some weather issue.
user
I am here to solve your problem. Please wait a moment.
assistant
Sure, take your time.
user
Sorry Jones, no reservation found on your name to change your reservation.
assistant
No problem, may be my ticket has not booked properly.
user
Thank you for reaching us.
assistant
Welcome.
user