Hello.
user
Hello, how may I help you?
assistant
I have to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name?
assistant
Sure, please check the  reservation with my name Brandon Phillips.
user
There is no reservation found under your name.
assistant
Oh! It may not be booked  properly. Anyway, thank you for your time.
user
Thank you for opting us.
assistant
Most welcome.
user