Hello.
user
Hello. How may I assist you?
assistant
Due to heavy rains, I would like to cancel my recent reservation. Please help me out.
user
Sure, I will do that for you. Let me check your reservation status. May I know your name?
assistant
My name is Richard Thomas.
user
Thomas, I did not find any reservation under your name in our database.
assistant
Ok, no issues. Thank you for your information.
user
You are welcome and thank you for choosing us.
assistant