Hello.
user
Hello, how can I aid you?
assistant
Owing to an urgency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, may I know your name for checking?
assistant
My name is Anna Allen.
user
Give me a minute.
assistant
Sure, take your own time.
user
Sorry, there is no active reservation found under your name.
assistant
Ok, not an issue. May be my brother has already cancelled my reservation on behalf of me. Thank you for providing information.
user
Thank you for reaching us.
assistant