Hello. Margaret Martin here.
user
Hello. How can I help you today?
assistant
I would like to cancel my reservation as my exams cancelled, can you please help me out with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please, wait for a while.
assistant
Sure, I will wait for your response.
user
Sorry, there is no reservation found on your name.
assistant
That's ok, no problem. Thank you for checking out.
user
Thank you for reaching us.
assistant