Hello.
user
Hello. How may I help you at this moment?
assistant
Due to heavy rains cricket match got postponed, so I need to change my existing reservation. Can you help me in amending the reservation?
user
Sure, I am glad to help you with that flight ticket modification process.
assistant
Thank you for considering my request.
user
I need some of your information like name to check whether your booking is there or not,   can you please provide?
assistant
The previous reservation is done under the name of Alexander Thomas.
user
Ok, I have noted your information in our portal. Now give me a moment to check it.
assistant
Sure, take your own time.
user
Sorry for the delay in my response, I have checked with your name in our booking portal and I have got the information that no user name has done booking and register in our booking site.
assistant
Ok, not an issue, I will choose some another way.
user
Ok, that's fine. Thank you for reaching us.
assistant
Thank you for your valuable information.
user
Welcome.
assistant