Hello.
user
Hello. How can I help you?
assistant
I am Scott Gonzalez. I want to some modifications in my previous reservation, can you please help me?
user
Sure, I will help you to change your reservation.
assistant
Thank you.
user
Sorry, no reservation found on your name to change.
assistant
That's ok, thank you for your information.
user
Welcome, have a nice day.
assistant