Hi.
user
Hello, how may I help you?
assistant
Owing to an emergency, my business conference got postponed. So I want you to change my existing reservation?
user
Sure, I will help you with that. May I know your good name?
assistant
Sure, I had a reservation with name Karen Lopez.
user
Please wait for a moment.
assistant
Sure.
user
Thank you for waiting, there is no reservation found on your name.
assistant
Ok, no worries at all. Thanks for your help.
user
Thank you for reaching us.
assistant