Hi, I am Ashley Wright.
user
Hello, how can I assist you today?
assistant
Due to the sudden change in climate, my FIFA tournament got cancelled. So I request you to cancel my existing reservation.
user
Sure, we are here to help you. Please wait a moment I will check and get back to you.
assistant
Sure.
user
Sorry to say, no reservation found with your name.
assistant
Ok, no worries at all. Thank you for your help.
user
Thanks for reaching us.
assistant