Hello.
user
Hello, how may I assist you?
assistant
Can you please help me in changing my existing reservation, as my exams got postponed?
user
Sure, may I know your good name please?
assistant
Thank you, my name is Ruth Mitchell.
user
Please wait for a moment.
assistant
Ok, sure.
user
Sorry, there is no reservation found on your name in our database to change.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for approaching us.
assistant