Hello.
user
Hello, how may I help you today?
assistant
I need to cancel my recent reservation due to some problems, can you help me in doing that?
user
Sure, I can cancel your reservation right now. Before that I need to know your good name please?
assistant
I am Kathleen Clark.
user
Please wait a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, no issues. Thank you for the information.
user
Thank you for choosing us.
assistant