Hello.
user
Hello. How can I assist you?
assistant
I would like to cancel my reservation, please help me out.
user
Yes, I can help you.
assistant
Thank you.
user
Can I know your name for checking your previous reservation?
assistant
My name is Carolyn Moore.
user
Give me a moment.
assistant
Sure.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for contacting us.
assistant