Hello.
user
Hello, how may I help you at present?
assistant
I want to cancel my recent reservation due to sudden demise of my granny. Can you help me with that?
user
Sorry, I can help you with that. May I know your name to check your reservation?
assistant
William Rodriguez is my name.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
No issues.
user
Thank you for opting us.
assistant
Thank you for your information.
user