Hi.
user
Hello, how can I help you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you please help me?
user
Sure, please provide me your name?
assistant
I am Christopher Young.
user
Please wait a minute.
assistant
Sure.
user
There is no reservation with your name.
assistant
It's ok. Thank you for your information.
user
Thank you.
assistant