Hello.
user
Hello. What can I do for you?
assistant
Myself Jerry Campbell. My scheduled examination dates has been postponed. So, I would like to change my existing reservation.
user
Sure, I will help you. Please wait a moment.
assistant
Ok.
user
Jerry, there is no active reservation on your name in our records.
assistant
It's ok, thank you for your information.
user
Thank you for choosing us.
assistant