Hello. I am Kathleen Hill.
user
Hello, how may I assist you at this moment?
assistant
Can you please assist me in cancelling my reservation as my plan to meet my friend got cancelled?
user
Sure, we are here to help you.
assistant
Thank you.
user
Sorry, there is no activate reservation found on your name in our database.
assistant
Ok, not an issue. Thank you for the information.
user
You are most welcome and thank you for consulting our agency.
assistant