Hello.
user
Hello, do you need any help from us?
assistant
I would like to spend some more days with my family, please help me in changing my existing reservation.
user
I understand your request and will be happy to help you. Could I have your name please?
assistant
My name is Barbara Smith.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for consulting us, hope you choose our agency for your future ventures.
assistant