Hello,.
user
Hello, how can I guide you?
assistant
I am Jacob Hernandez. I want to cancel my recent reservation as my exams postponed, can you please help me with that?
user
Sure, Jacob Hernandez. Give me a moment to check your details.
assistant
Sure.
user
Unfortunately there is no reservation found on your name to cancel.
assistant
Ok, no issues. Thanks for your information.
user
Thank you for contacting us.
assistant