Hello, its Stephanie Evans this side.
user
Hello Stephanie, how can I assist you?
assistant
I would like to cancel my reservation due to sudden plan change in the trip, as our friends planned to go some other place this time, can you please help me by cancelling the ticket?
user
Sure. Sorry, no reservation found by your name.
assistant
That's fine, thank you for your response.
user
Thank you for contacting us.
assistant