Hello.
user
 Hello, how may I oblige you today?
assistant
I am Margaret Jackson. I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you please help me in that?
user
Sure, please wait.
assistant
Sure.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
That's ok, not a problem.
user
Thank you for reaching us.
assistant
Thanks for your information.
user