Hello,.
user
Hello, how may I help you?
assistant
I am Scott Scott. I want to change my existing reservation due to some health issues, can you please help me with that?
user
Please wait a minute, I will check the details and inform you.
assistant
Ok.
user
Thanks for waiting us. Sorry to inform you there is no reservation found with your name.
assistant
Ok, no issues. Thanks for your service.
user
Thank you for reaching us.
assistant