Hello, Matthew Jackson here.
user
Hello, what help are you looking from our service?
assistant
Can you please change my existing reservation details?
user
Sure, can you please tell me on what dates you have booked the previous ticket?
assistant
Ok. Please check with my name.
user
Please wait for a moment, I will check with the details and inform you.
assistant
Ok.
user
Thank you for waiting. There is no ticket found on your name in our data base to change.
assistant
No problem, thank you.
user
You are welcome.
assistant