Hi.
user
Hello, how may I assist you today?
assistant
Can you please help me with cancelling my recent reservation?
user
Sure, may I know your name to check with the previous reservation?
assistant
My name is Michael Adams.
user
Please wait a moment.
assistant
Ok.
user
Sorry, there are no active reservations on your given name to cancel.
assistant
That's ok, thanks for checking.
user
Thank you for reaching our service.
assistant