Hi.
user
Hello. How can I assist you today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I am glad to help you. Please wait for a while.
assistant
Sure.
user
May I know your name?
assistant
Myself Larry Collins.
user
Sorry Larry, there is no reservation have been found under your name in our database to cancel it.
assistant
No problem, thanks for checking.
user
Thank you for reaching us.
assistant