Hello, I am Andrew Harris.
user
Hello, how can I assist you?
assistant
I need to cancel my recent reservation, as I am suddenly fallen Ill due to bad weather. Please help me in cancelling?
user
Ok, please wait I will revert you in a moment.
assistant
Ok.
user
 Sorry to inform you that no reservation was found on your name.
assistant
Ok, no issues. Thank you for your service.
user
 Thank you for reaching us.
assistant