Hello,.
user
Hello. Can I know your good name?
assistant
Michael Hill is my name.
user
How can I assist you?
assistant
 I need to cancel my reservation as I need to stay back in own city, due to hails on roads and heavy snow. Can you help me?
user
Sure. Can you please wait a while?
assistant
Sure, take your best time.
user
Thanks for being waiting. We didn't found any reservation by this name.
assistant
Ok, not a problem at all. Thank you for instant response.
user
Thank you for choosing us.
assistant