Hello, Barbara Johnson here.
user
Hello, how may I assist you?
assistant
Can you please help me out in cancelling my recent reservation? As my visiting location is completely destroyed by floods.
user
Sure, hold on for a moment. Let me check.
assistant
Sure, I'll wait for your response.
user
Sorry Johnson, there are no flights reserved on your given name.
assistant
That's ok, may be my friend has already cancelled it. Thank you anyways.
user
Welcome, thank you for choosing us. Have a great day.
assistant