Hello, I am Carol Smith.
user
Hello, how can I serve you now?
assistant
Owing an emergency I want to cancel my reservation, so can you help me with that?
user
Sure, I will help you with cancellation. Please wait for a moment, while I check for the reservation.
assistant
Sure.
user
Thank for waiting, sorry there is no any reservation found on your name.
assistant
Not an issue, thank you for your information.
user
Thanks for reaching us, have a nice day.
assistant