Hello, I am Nicole Hernandez.
user
Hello Nicole Hernandez, how may I help you today?
assistant
Due to an emergency I had to request to change my existing reservation.
user
Sure, can you please wait for a while, I will get you back. Thanks for waiting. We are sorry to say you that we have not found any reservation on your name.
assistant
OK, thank you.
user
Is there anything else I can help you with?
assistant
No thanks.
user