Hello,.
user
Hello, how can I assist you?
assistant
 I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you cancel my ticket?
user
Sure, may I know your name?
assistant
Please check it with the name of Rebecca Phillips.
user
Sorry, there is no reservation found on your name.
assistant
Ok, not an issue. Thanks for your instant response.
user
Thank you.
assistant