Hello.
user
Hello.
assistant
I am Janet Davis.
user
How may I help you?
assistant
I need to change my reservation due to my planned event got postponed. So please help me with changing my reservation.
user
Please wait for a moment.
assistant
Thank you. I will wait for your response.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
Oh! It may not be booked properly due to some technical issues while booking. Anyway, thank you for your time.
user
Most welcome.
assistant