Hello.
user
Hello, how can I assist you today?
assistant
Can you please help me to change my existing reservation as my trip got postponed?
user
Sure, may I know your name to check your details in our reservation list?
assistant
Sure, my name is Sharon Thomas.
user
Please wait a moment.
assistant
Sure.
user
Thank you for waiting Sharon Thomas, sorry to inform you that there is no reservation found on your name to do modifications.
assistant
Not an issue, thank you for checking it.
user
Thank you for reaching us.
assistant