Hi.
user
Hello.
assistant
I am George Green.
user
How can I help you at this moment?
assistant
 I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
user
Sure, I will help you with this. Please be on hold for a moment. George Green, I didn't find any active reservation under your name in our database.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for contacting us.
assistant