Hi.
user
Hello, how can I help you?
assistant
I am Emma Mitchell, I need to cancel my reservation as my schedule got cancelled. Can you please help me with that?
user
Sure, please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found with your name in our records.
assistant
It's ok, anyway thank you for the information. It might not be properly at the time of booking.
user
May be. Thank you for approaching us.
assistant