Hello.
user
Hello, how can I provide assistance to you?
assistant
I am Karen Scott. Owing to an emergency, I want to cancel my reservation.
user
Ok.
assistant
So please help me in the cancellation.
user
Sure. Please wait for a while, I will check your reservation.
assistant
Sure.
user
Thank you for being patience, there is no reservation found on your name.
assistant
Not an issue. Thank you.
user
Thank you for contacting us.
assistant