Hello.
user
Hello, how can I guide you for today?
assistant
I am planning to cancel my recent reservation,due to health issue. Can you please help me out to cancel my ticket?
user
I will help you with that.
assistant
Thank you.
user
May I know your name?
assistant
My name is Christine Anderson.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure, I will wait for your reply.
user
I found your existing reservation and cancelled it successfully.
assistant
That's fine, thank you for your service.
user
Thank you for contacting us, have a nice day.
assistant