Hello.
user
Hello, how may I be at your service today?
assistant
Can you aid me to cancel my reservation due to emergency?
user
May I know your name please to check the status of your reservation?
assistant
Justin Martinez here.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
No issue.
user
Thank you for reaching us.
assistant
Thank you.
user