Hi,.
user
Hello, how may I help you today?
assistant
I want to cancel my recent reservation due postpone of my convocation. Can you help me in cancellation of my ticket?
user
Sure, could you please provide your name to proceed further?
assistant
I am Elizabeth Parker.
user
Ok, please hold a moment.
assistant
Sure.
user
Thanks for your valuable time, sorry, unfortunately no reservation found with provided name.
assistant
Ok. Thank you for the help.
user
Thanks for connecting with us, have a great day ahead.
assistant