Hello.
user
Hello.
assistant
I am Jessica Lopez.
user
How may I assist you at this moment?
assistant
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
user
Sure, I am glad to help you with that.
assistant
Thank you for your response.
user
Please be on hold.
assistant
Ok.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for contacting us, have a great day.
assistant