Hi.
user
Hello. How may I assist you?
assistant
I want to change my reservation due to health problem, can you help me?
user
Sure, I am glad to help you. May I know your name to check with the reservation status?
assistant
I am Karen Lewis.
user
Can you please wait for a moment while I check with the status?
assistant
Sure.
user
Thank you for waiting. Karen Lewis, sorry there is no active reservation found under your name in our database.
assistant
No problem, thanks for checking.
user
Thank you for connecting with us.
assistant