Hello.
user
Hello, how may I aid you?
assistant
My name is Alexander Nelson. I want to cancel my recently done reservation due to my health problem, can you please help me in doing that?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name.
assistant
Not an issue, thank you.
user
Thank you for choosing us.
assistant