Hello.
user
Hello, how may I help you?
assistant
Can you please help me to change my reservation?
user
Sure, may I know your name please?
assistant
My name is Brian Walker.
user
Wait a while.
assistant
Sure.
user
Thank you for your time, we did not find any active reservation in your name to make changes further.
assistant
Ok, thank you for informing me.
user
Thank you for reaching us.
assistant