Hello,.
user
Hello, how may I aid you?
assistant
I want to change my existing reservation due to post pone of my exams. Can you please help me with this?
user
Sure, may I know your name?
assistant
I am Rachel Garcia.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Ok, not an issue. Thanks for your kind help.
user
Thank you for reaching us.
assistant