Hello.
user
Hello, how can I help you today?
assistant
Can you please help me in doing some modifications in my recent reservation? As I'm unable to catch the flight due to heavy rainfall.
user
Sure, may I know your good name?
assistant
Sure, my name is Sharon Young.
user
Please wait for a moment.
assistant
Sure, I'll wait for your response.
user
Sorry to say that, no reservation was found with your good name.
assistant
Oh! That's ok, thank you for giving the information anyways.
user
Thank you for reaching us.
assistant