Hello.
user
Hello, what can I do for you?
assistant
I am Raymond Jones, I want to cancel my ticket as my plan to visit my friend is cancelled. Can you help me with that?
user
Sure, please wait. I will get back to you.
assistant
Sure.
user
We are sorry to inform you that, we did not find any reservation against your name.
assistant
Ok, thank you for the information.
user
Thanks for opting us.
assistant