Hello.
user
Hello. How can I aid you?
assistant
I need to cancel my reservation due to my planned event got cancelled so please help me with that.
user
Sure, may I know your name?
assistant
Sure, please check with name Barbara Martinez.
user
Give me a  minute.
assistant
Sure, take your time.
user
Sorry, there is no reservation found under your name.
assistant
It's ok fine, no problem. Thank you for your time.
user
Thank you for opting us.
assistant