Hi.
user
Hello. How may I help you today?
assistant
Owing to emergency, I need to cancel my recent reservation. Please help me with that.
user
May I know your name for checking with your details.
assistant
My name is Eric Baker.
user
Please wait a moment.
assistant
Ok.
user
Sorry, there are no active reservations on your given name to cancel.
assistant
Ok, thanks for your information.
user
Thank you for reaching our service.
assistant