Hi. I am Shirley Martinez.
user
Hello. How can I help you?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Please give me a moment.
assistant
Sure.
user
We found a reservation on your given name, shall I proceed with the cancellation?
assistant
Yes, please proceed.
user
Your ticket has been cancelled.
assistant
Thanks for the help.
user
Thank you.
assistant