Hello.
user
Hello, how may I help you?
assistant
Please change my existing reservation due to some health issues?
user
Sure, may I know your name please?
assistant
Sure, I am Emily Baker.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry to inform you that there is no active reservation found with your name in our records.
assistant
Ok, not an issue. Thank you for your information.
user
Most welcome.
assistant