Hello.
user
Hello, how may I help you?
assistant
My name is Rebecca Phillips. I want change my existing reservation, due to weather condition.
user
Sure, I will help you with the change of flight reservation.
assistant
Thank you.
user
Thanks for waiting. But I am sorry to say that there is no reservation on your name.
assistant
That's ok, thank you for checking.
user
Thanks for contacting us.
assistant
Welcome.
user