Hello.
user
Hello.
assistant
 I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.
user
How can I assist you? Can I know your name?
assistant
Sharon Roberts here.
user
Ok. Sorry to say that there is no reservation found on your name.
assistant
That's ok, no issues. Thank you for your help.
user
You are welcome.
assistant