Hello.
user
Hello. How may I guide you today?
assistant
Katherine Nelson here. I need to change my existing reservation due to some health issues, can you help me in doing that?
user
Sure, I am happy to help you with that. Could you please wait a minute?
assistant
Sure.
user
I regret to inform you that, I have not found any active reservation under your name in our portal to change the details.
assistant
Ok, no issues. Thank you for the information.
user
You are welcome. Thank you for opting us.
assistant