Hi.
user
Hello.
assistant
I am James Phillips.
user
In what way shall I assist you now?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me with it please?
user
Ok. Give a minute.
assistant
Ok.
user
Thanks for your time. I checked the existing reservation but there was no reservation on your name.
assistant
That's ok.
user
Thank you for choosing us.
assistant
Thank you for the response.
user