Hello.
user
Hello, how may I assist you now?
assistant
I want to change my existing reservation due to heavy rain fall, can you please help me with this?
user
Ok, can you please share your name to check with your reservation status?
assistant
My name is Jessica Davis.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to say, there is no reservation by your name.
assistant
No problem, thanks for your information.
user
Thank you for choosing us.
assistant