Hello.
user
Hello. How can I aid you?
assistant
I met with an accident due to which I would like to cancel my reservation. Can you help me?
user
Sure, may I know your name please?
assistant
My name is Joseph Brown.
user
Joseph, please wait a moment.
assistant
Ok.
user
Sorry for inconvenience, there is no reservation found under your name.
assistant
That's fine. Thank you for your information.
user
Welcome. Thank you for contacting us.
assistant