Hello.
user
Hello, how may I aid you at this moment?
assistant
Due to sudden demise of my Great Grandfather, I am requesting you to cancel my reservation. Will you help me in that?
user
Sure, I am here to help you. Can you please help me with your name?
assistant
My name is William Brown.
user
Please wait for a minute.
assistant
Sure.
user
Thanks for your presence, there is no flight found on your name.
assistant
Ok, no problem. Thank you.
user
Thank you for approaching us.
assistant