Hi.
user
Hello. How can I aid you now?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, I am happy to help you with that.
assistant
Thank you.
user
For cancelling your reservation, we need to know your name. So, please forward me your name.
assistant
I am Donald Wilson.
user
Ok, please wait for a while.
assistant
Sure.
user
We have found a reservation on your name. Shall I proceed by cancelling?
assistant
Yes, proceed with that.
user
Your reservation has been cancelled successfully.
assistant
Thanks for the service.
user
Thank you for reaching us, have a great day.
assistant