Hello.
user
Hello, how may I guide you for today?
assistant
I am Richard Green. My exams dates have been postponed, so I am planning to change my reservation. Can you help me?
user
Sure, I will help you with that.
assistant
Ok.
user
Sorry Green, there is no active reservations under your name in our database.
assistant
Thank you for your immediate response.
user
You are welcome. Thank you for reaching out here.
assistant