Hello, My name is Frank Thompson.
user
Hello, how may I aid you?
assistant
As my doctor was postponed, I need to change my existing reservation.
user
Ok, please wait for a while.
assistant
Sure.
user
I will check your existing reservation and get back to you.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
No problem, Thank you for your information.
user
Thank you for reaching us, have a wonderful day.
assistant