Hello.
user
Hello. How can I assist you?
assistant
I want to cancel my ticket due to snow storm in my place.
user
Ok, may I know your good name please?
assistant
Kathleen Parker here.
user
Fine, please be on hold while I will check your reservation status.
assistant
Sure.
user
Parker, there is no reservation found under your name to do cancellation.
assistant
No problem, thank you.
user
Thank you for choosing us.
assistant