Hi.
user
Hello, how can I help you?
assistant
Owing to an emergency, I just want to cancel my recent reservation. Can you help me?
user
Sure, may I know your good name please?
assistant
Sure, I have made my reservation on the name Sandra Hill.
user
OK, please wait a minute.
assistant
Ok.
user
Unfortunately there is no reservation found by your name.
assistant
No worries, thank you for your information.
user
Thank you for choosing us.
assistant