Hello.
user
Hello, how may I help you?
assistant
Due to heavy rains in the city. My Tennis competition is postponed, so that I want to modify the existing reservation. Can you help me?
user
Sure, can I know your name please?
assistant
Yes, I am Margaret Hall.
user
Margaret, sorry to inform you that there is no active reservation found with your name in our records.
assistant
Ok, not an problem. Thank you for your information.
user
Most welcome.
assistant