Hello, I am Jack Lopez.
user
Hello, how may I assist you?
assistant
I am planning to reschedule my trip, can you help me?
user
Sure, hold on for a moment. Let me check.
assistant
Take your time.
user
Sorry Lopez, there are no flights reserved on your name formerly.
assistant
No issues. Thank you for checking.
user
Welcome, thank you for choosing us.
assistant
You are welcome.
user