Hello.
user
Hello, how may I aid you?
assistant
Can you please help me to change my reservation?
user
Sure, we are here to help you.
assistant
Thank you.
user
Can I know your name please to proceed further?
assistant
My name is Benjamin White.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, not a problem. Thank you.
user
Thanks for reaching us, have a nice day.
assistant