Hello.
user
Hello.
assistant
I am Emily Thompson.
user
How can I assist you?
assistant
I need to change my recent reservation because my wife meet with an accident. Could you please help me?
user
Sure, I can help you out. Please  wait a while.
assistant
Sure.
user
Thanks for being waiting.
assistant
No problem, thank you for your information.
user
We didn't found any reservation by this name.
assistant
It's ok.
user
Thank you.
assistant
Thank you for your information.
user
Have a great day.
assistant