Hello.
user
Hello, how can I assist you?
assistant
I am Justin Evans, I want to cancel my ticket as my plan to meet my friend is cancelled, can you help me with that?
user
Sure Evans, please wait a moment.
assistant
Sure.
user
Sorry to say that, there is a no reservation found on your name.
assistant
Ok, thank you for the information.
user
Thank you for approaching us.
assistant