Hello.
user
Hello. What guidance you  are expecting from our travel agency?
assistant
Actually my Snooker's Competition postponed, so that I want to change my existing reservation. Can you help me?
user
Sure, I am here to help you. Can you please tell me your name?
assistant
Thank you. I am Samantha Campbell.
user
Ok, please hold on for a while.
assistant
Sure.
user
Sorry to inform you, there is no reservation found with your name in our confirmation chart list.
assistant
That's fine, ok problem. Thank you for your information.
user
Thank you for choosing our travel agency.
assistant