Hello.
user
Hello, how can I assist you for the day?
assistant
Can you please help me to cancel my reservation as I am super busy and can not fly?
user
Sure, I am here to help you. May, I know your good name?
assistant
Thank you. My name is Kimberley Hernandez.
user
Sorry, we found no reservation on your given name.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant