Hello.
user
Hello, how may I assist you at this moment?
assistant
I need to cancel my reservation as I need to stay back in own city, due to my house has collapsed by Floods.
user
May I know your name to track your details?
assistant
Sure, I am Patricia Roberts.
user
Ok, please give me a minute.
assistant
Sure.
user
Thanks for your time, no reservation was found based on your name.
assistant
Ok, Thank you for your service.
user
Thank you for consulting us.
assistant