Hello.
user
Hello, how may I assist you?
assistant
I need to modify my reservation as I am not able to make my trip due to ill health. Can you help me with that?
user
Sure, I will help you with that.
assistant
Thank you for considering my request.
user
May I know your good name please?
assistant
Sure, my name is Timothy Taylor.
user
Please wait for a moment, while I check for the reservation.
assistant
Sure , I will wait for your response.
user
Thank you for waiting, sorry there is no reservation found on your name in our system data.
assistant
Not a problem, anyways thank you for the information.
user
Thank you for reaching us, we hope see you again.
assistant