Hello.
user
Hello, how may I aid you today?
assistant
Can you please help me to change the details in the past ticket? Because the meeting which is held at Austin is changed to Phoenix city. So, I need to change the airport codes.
user
Sure, please share your good name.
assistant
Thank you. My name is Sharon Hall.
user
Please hold for a while.
assistant
Ok, take your time. I will wait for your response.
user
Sorry to say that, there is no active reservation found on your name.
assistant
It's ok, not a problem. I think the ticket is not booked properly. Anyways thank you for your time.
user
Thank you for reaching us.
assistant
You are welcome.
user