Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my reservation due to some health issues, can you please help me?
user
Sure, Let me know your name to check your reservation?
assistant
My name is Linda Young.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, not a problem. Thank you.
user
Thank you for choosing us.
assistant