Hi.
user
Hello.
assistant
I am Sandra Jones.
user
How may I help you?
assistant
Due to the heavy rains, I want to cancel my reservation. Can you help me out?
user
Sure, please wait a minute.
assistant
Ok, take your own time to get my current status of my reservation.
user
Sorry to inform you that there is no reservation found under your name.
assistant
It's ok, no issues. Thanks for your information.
user
Most welcome.
assistant