Hello.
user
Hello, how can I assist you?
assistant
I am Stephanie Carter. I want to change my existing reservation due to postponed of my exam dates. Can you please help me with that?
user
Ok, I will help you with that. Please wait a moment I will check.
assistant
Thank you. Sure.
user
There is a no reservation been found on your name in the reservation records, sorry for the inconveniences.
assistant
No problem, thanks for your service.
user
Thank you for choosing our agency.
assistant