Hi.
user
Hello, how may I assist you today?
assistant
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
Sure, may I know your name?
assistant
Jason Robinson here.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there are no active reservations on your given name to cancel.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching our service.
assistant