Hi.
user
Hello, how can I help you today?
assistant
I want to cancel my recent reservation as my plan to meet my former colleague got postpone due to bad weather conditions. Can you help me with this?
user
Sure, may I know your name?
assistant
I am John Collins.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry to say, no reservation found with your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thanks for reaching us.
assistant