Hello.
user
Hello. May I know your name please?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation? I am Karen Jackson.
user
Sure, I will help you with that. Please give me a minute, I will get back.
assistant
Sure, take your time.
user
I am sorry to say that there is no reservation found under your details.
assistant
That's ok, not an issue.
user
Thank you for contacting us.
assistant
Anyways, thank you for the information.
user