Hi.
user
Hello. How may I assist you?
assistant
Please help me in changing my recent reservation.
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name please?
assistant
Matthew Thompson here.
user
Wait a moment please.
assistant
Sure.
user
Matthew Thompson, we haven't found any reservation under your name in our database.
assistant
That's ok, thank you for your information.
user
Thank you for choosing us.
assistant