Hello,.
user
Hello. How may I serve you?
assistant
 I want to cancel my recent reservation, due to heavy snow fall from couple of days.
user
Ok.
assistant
Can you help me in cancellation?
user
Sure, I will help you.
assistant
Thanks for responding.
user
Let me know your name to check the reservation.
assistant
Please check it on my name, Donald Walker.
user
Please, wait a minute.
assistant
Sure, I will wait.
user
Thank you for being patience. We did not find any reservation on your name.
assistant
Ok, I think it did not reserved properly. Thanks for serving me.
user
Thank you for approaching us.
assistant