Hi.
user
Hello, how may I assist you?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
user
Sure, please wait for a moment.
assistant
Sure, take your time.
user
May I know your good name please?
assistant
Myself Shirley Scott.
user
Sorry, there is no reservation found on your name in our database to change.
assistant
It's ok, thank you for your help.
user
Thank you for approaching us.
assistant