Hello, I am Scott Lee.
user
Hello. How can I help you?
assistant
Could you help me out in cancelling my reservation due to sudden demise of my grandfather?
user
Sure, I will help you.
assistant
Thank you.
user
Please, wait a minute.
assistant
Sure.
user
Thanks for waiting, we found a reservation on your name. Shall I cancel it?
assistant
Please proceed to cancel.
user
Your reservation has been cancelled.
assistant
Thank you for your kind service.
user
Thank you for choosing us.
assistant