Hello. Steven Lee here.
user
Hello. How can I help you?
assistant
I would like to cancel my reservation due to some health issues, can you please help me out with that/.
user
Sure, I am here to help you with the ticket cancellation.
assistant
Thank you.
user
Can you please give me sometime to check your ticket status?
assistant
Sure, I will wait for your response.
user
Sorry to inform you that, I have not found any active reservation on your name to cancel the ticket.
assistant
That's ok, no problem. Thank you for the information.
user
You are most welcome. Thank you for reaching our travel agency.
assistant