Hello.
user
Hello. How may I assist you now?
assistant
Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?
user
Ok, please mention your name on which you have reserved your ticket.
assistant
Sure, my name is Mary Hall.
user
Give me a moment to check with availability.
assistant
Ok, take your time.
user
Mary Hall, there is no flight reservation availability by your name.
assistant
That's ok, thank you for the information.
user
Thank you for choosing us.
assistant