Hello. I'm Thomas Lee.
user
Hello Lee. How may I help you today?
assistant
My business meeting has been postponed. So, I would like to change my existing reservation which is under my name. Can you please help me with that?
user
Sure Thomas, please wait a minute.
assistant
Sure.
user
Thomas, there are no active reservation found with your details.
assistant
Ok, no problem.
user
Thank you for reaching us.
assistant
Thank you for checking.
user