Hello.
user
Hello, how may I serve you at this moment?
assistant
I want to cancel my reservation due to heavy rainfall at my place, can you please help me?
user
Sure, can you help me with your name to check in airline database?
assistant
My name is Jerry Jackson.
user
Sorry Jackson, there is no reservation found on your name in our database.
assistant
Ok, not a problem. Thank you.
user
Thank you for reaching us.
assistant