Hi,.
user
Hello, May I know your name?
assistant
I am Emma Brown.
user
How can I assist you Emma Brown?
assistant
I am a film director and I  want to reschedule my recent reservation as our shooting got postponed.
user
Ok, I can help you with that. Let me check the status and revert you.
assistant
Ok.
user
There is no reservation found matching your name.
assistant
Ok, no problem. Thank you for the help.
user
Thank you for approaching us.
assistant