Hi.
user
Hello, how may I help you?
assistant
Patricia Thompson here. Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
Sure, please wait for a moment to check your details.
assistant
Ok.
user
I have found your reservation, can I have your new airport codes?
assistant
My airport codes will be CLT to OAK.
user
Sure, may I know your travelling dates?
assistant
My trip dates will be Dec 16 to Dec 18.
user
Do you have any requirements? Are you fine with connecting flight?
assistant
Economy is my class preference. I want 1 connection limit.
user
There is a connecting flight 1021 of Southwest airlines, can I proceed?
assistant
Please proceed.
user
Your booking is done in economy class.
assistant
Thank you.
user
Welcome.
assistant