Hello.
user
Hello, how can I guide you today?
assistant
I need to cancel my reservation as I need to stay back in my own city due to my house has been collapsed by Floods.
user
Sure, we are here to help you with cancellation.
assistant
Thank you.
user
May I know your name?
assistant
Sure, I am Nicole Campbell.
user
Ok, please wait for a couple of minutes.
assistant
Sure.
user
There was no reservation found on your name.
assistant
Ok, Thank you for providing information.
user
Thank you.
assistant