Hello.
user
Hello.
assistant
I am Janet Baker.
user
 How can I aid you?
assistant
I need to change my existing reservation, as my football match got postponed due to bad weather. Please help me in changing?
user
Ok, please wait.
assistant
Ok.
user
Sorry, no reservation was found  on your name.
assistant
Ok, no issues. Thank you for your service.
user
 Thank you for opting us.
assistant