Hello.
user
Hello. How can I assist you at this moment?
assistant
I would like to cancel my reservation due to some personal issues, can you please help me out with that?
user
Sure, I am happy to help you with that. Can I have your name please to check your reservation?
assistant
Thank you for accepting my request. Myself Sarah Wright.
user
Ok, please wait a moment to check existence of your reservation.
assistant
Sure, I will wait for your response.
user
Sorry Sarah Wright, no reservation has found under your name to cancel.
assistant
That's ok, no problem.
user
Thank you for choosing us, have a good day.
assistant
Anyway thank you for the information.
user
Most welcome.
assistant