Hello.
user
Hello, how can I help you?
assistant
Can you please help me in cancelling my recent reservation? As my planned trip has been cancelled.
user
Sure, I will help you. May I know your name please?
assistant
Sure, my name is Nancy Clark.
user
Please wait a while, I will check and inform you.
assistant
Sure, take your own time.
user
Sorry to say, there is no reservation on your name in our database.
assistant
That's ok, thank you for giving the information.
user
Thank you for opting us.
assistant