Hello.
user
Hello, how may I assist you?
assistant
I am Kimberly Perez.
user
Nice to meet you Perez.
assistant
I want to alter my reservation, due to postponement of concert to be held at the place where I wanted to visit,can you please take your some time for helping me?
user
Sure, please wait for a minute.
assistant
Ok.
user
I cannot find any reservation with your name. Do you want to know any thing else from us?
assistant
No thanks, anyway thank you for your help.
user
It's my pleasure.
assistant