Hello.
user
Hello, how can I help you today?
assistant
Can you please help me in changing my recent reservation? As my planned trip has been postponed to some other dates.
user
Sure, I will help you with that.
assistant
Thanks for that.
user
May I know your name to proceed further?
assistant
Sure, my name is James Allen.
user
Please wait for a while.
assistant
Sure, I'll wait for your response.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Oh! That's ok, thank you for giving the information.
user
Thank you for approaching us.
assistant