Hello.
user
Hello, how can I assist you?
assistant
I want to change my existing reservation due to postpone of my exams, can you help me with that?
user
Sure, I am here to help you. May I know your name please?
assistant
Thank you. My name is Sandra Phillips.
user
Ok, please wait.
assistant
Sure.
user
Thank you for waiting, we found a reservation on your name. Can I know on which dates you want to ravel?
assistant
My travel dates Jan 29 and Jan 31.
user
Ok, may I know your airport codes please?
assistant
My new airport codes are SFO and CLT.
user
Ok, please let me know if you have any other preferences.
assistant
I prefer direct flight.
user
Please wait.
assistant
Sure.
user
Thank you for waiting, sorry no flights found with your details.
assistant
No problem, thank you for the information.
user
Thank you for reaching us, have a good day.
assistant