Hello.
user
Hello. I am here to assist you, may I know your concern?
assistant
My final exam dates are postponed, can you please help me for changing the existing reservation?
user
Ok, I will change your reservation once I find it in the reservation records. Can I know your name to check?
assistant
Sure, my name is Amanda Baker.
user
Sorry Amanda Baker, as per our records there is no reservation been done on your name.
assistant
No problem, I will search another alternative way to complete my trip.
user
Ok, thank you for consulting our agency.
assistant
Thank you for your information.
user