Hello.
user
Hello.
assistant
 I am Shirley Martinez want to cancel my reservation owing an emergency.
user
How may I best oblige you today?
assistant
 Can you help me in cancelling?
user
Sure, I will help you in cancelling. Please wait for a minute.
assistant
 Ok.
user
Thanks for waiting, we found a reservation on your name, It got cancelled.
assistant
 Thank you for your help.
user
Thank you for choosing us.
assistant