Hello.
user
Hello. How can I help you today?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, I am here to help you with that, can I know your good name?
assistant
My reservation was done under the name Patricia Walker.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant