Hi.
user
Hello, how may I assist you?
assistant
Unfortunately, I would like to cancel my reservation due to heavy rainfall, can you please help me in this intent?
user
Sure, I am glad to help you. Could you please provide your name to check your reservation status?
assistant
Sure, my name is Cynthia Rodriguez.
user
Ok, please wait a moment I will check your reservation details and proceed further.
assistant
Sure, take your time.
user
Sorry to say, I did not find any details regarding your reservation in my database.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us, have a nice day.
assistant