Hello.
user
Hello.
assistant
I am Andrew Lewis.
user
Lewis, how may I help you?
assistant
I want to cancel my recent reservation, due to heavy snowfall in New York.
user
Please hold on for a while, let me check your reservation status in the database.
assistant
Ok.
user
Sorry, no reservation is found by your name.
assistant
That's ok, thanks for your information.
user
Thank you for contacting us.
assistant