Hello. I am James Martin.
user
Hello, how may I aid you today from end?
assistant
Due to some problems, I have to change my previous flight ticket booking. Can you please help me in that one?
user
Sure, I am here to help you out. Please allow me a moment.
assistant
Thank you for accepting my request and I can wait for your response.
user
Sorry  James Martin, there is no reservation on your name in our database.
assistant
Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.
user
Thank you for reaching us.
assistant