Hi.
user
Hello. How can I help you today?
assistant
Could you please cancel my recent reservation due to my health issue?
user
Sure, can I know your good name to proceed further?
assistant
My name is Robert Perez.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Not a problem, thank you.
user
Thank you for contacting us.
assistant