Hello.
user
Hello, how may I help you?
assistant
Due to heavy snowfall, I would like to cancel my recent reservation. Please help me out.
user
Sure, may I know your name please to check the reservation status?
assistant
Sure, my name is Janet Rodriguez.
user
Please wait for a minute.
assistant
Sure.
user
Janet, there is no reservation found with your details.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for contacting us.
assistant