Hello.
user
Hello. How may I assist you?
assistant
I want to change my existing reservation due to postpone of my exams, can you help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please to check your reservation status?
assistant
My name is David Carter.
user
Please hold on a moment.
assistant
Sure.
user
David Carter, no reservation has been found on your name in our records.
assistant
No issues, thank you for the checking.
user
Thank you for reaching us.
assistant