Hello.
user
Hello, how can I assist you today?
assistant
Robert Harris here. I want to cancel my ticket due to snow storm in my place.
user
Ok, I can help you in cancelling your ticket. Please wait a moment.
assistant
Sure.
user
Sorry, we did not find any active reservation on your name to cancel.
assistant
No problem, thank you.
user
Thanks for reaching us, have a nice day.
assistant