Hello.
user
Hello. How may I assist you today?
assistant
I am Betty Wilson.
user
Yes Wilson.
assistant
Can you help me in cancelling my reservation?
user
Sure, I will help you in cancelling, please hold on for a moment to check your reservation status.
assistant
Ok.
user
Wilson, there is no any active reservation with your name in my database.
assistant
That's ok. Thank you.
user
Thank you for reaching us.
assistant