Hello. My name is Pamela Miller.
user
Hello Pamela. What kind of help are you expecting from my side?
assistant
 I need to cancel my reservation, as my friends have already booked my ticket in another flight along with them, I was not aware of this thing, so can you please cancel the ticket for me?
user
Sure, I can help you with that. Please hold on for a moment. Sorry, there is no reservation found with your name.
assistant
That's ok. Anyway's, thank you for your time.
user
Thank you, have a great day.
assistant