Hello.
user
Hello. How can I help you?
assistant
Due to some problem in my family, can you cancel my reservation?
user
Sure, can you please tell your name to check your details?
assistant
Please check my reservation on Helen Gonzalez.
user
Sorry, there is no reservation found by your name.
assistant
That's ok, no problem. Thank you for your information.
user
Thank you and have a nice day.
assistant