Hello.
user
Hello. How may I assist you today?
assistant
I am Melissa Walker, I want to cancel my reservation as my schedule got postponed.
user
Sure, I am glad to help you.
assistant
Thank you.
user
Please wait a moment to check your previous reservation.
assistant
Ok.
user
Sorry to inform you that, there is no reservation with your name in our records.
assistant
It's ok, anyway thank you for the information.
user
Thank you for reaching us, have a great day.
assistant