Hi.
user
Hello, how can I assist you?
assistant
I would like to change an existing reservation as my plan to meet my grand parents got post pone due to my health issues. Can you help me with this?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait for a while. May I know your name?
assistant
I am Donald Wilson.
user
Thank you for providing your name. Please wait a moment.
assistant
Sure.
user
Thanks for waiting, there was no reservation found on your name.
assistant
Ok, not an issues. Thank you for your information.
user
Thank you for choosing us.
assistant