Hello.
user
Hello, how may I aid you?
assistant
I need to cancel my recent reservation due to some health issues, can you help me in doing that?
user
Sure, I am here to help you out. Please provide me your name to check the reservation status.
assistant
I am Paul Taylor.
user
Please allow me a moment.
assistant
Sure, take your time.
user
Sorry Paul Taylor, there is no active reservation on your name in our database.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for reaching us Paul Taylor.
assistant