Hello.
user
Hello, how may I aid you at this moment?
assistant
Due to an emergency, I want to cancel my flight that I have to do a surgery on the same day, please cancel my ticket.
user
Sure, I will assist you about that. Can you please help me by providing your name for checking existing reservation under your name?
assistant
Thank you for assisting in that one and my name is Stephen Scott.
user
Sorry, after checking our data base I have not found any active reservations under your name Scott.
assistant
No problem with that one, thanks for your search and help.
user
Thank you for using our service. Hope you have a nice day.
assistant