Hello.
user
Hello, how may I assist you now?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Ok, may I know your good name to check with your booking status?
assistant
My name is Rachel Nelson.
user
Please wait for a moment.
assistant
Sure, take your time.
user
Rachel Nelson, there is no reservation by your name.
assistant
That's ok, thank you for your information.
user
Thank you for choosing us.
assistant