Hello.
user
Hello, how can I help you?
assistant
Actually, I want to cancel my reservation which is done recently due to some business meeting postpone, can you please help me?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait for a moment to check your reservation.
assistant
Sure, I will wait.
user
May I know your name please for Documents checking?
assistant
Sure, my name is William Jackson.
user
Sorry to tell you  William Jackson, there is no reservation found under your name.
assistant
Ok, no problem. Anyways, thank you for your service.
user
Thank you for reaching our agency, have a great day.
assistant