Hello.
user
Hello.
assistant
My name is Raymond Gonzalez.
user
How can I assist you?
assistant
Due to severe earthquake at my place, I couldn't able to travel. Please help me in cancelling my reservation.
user
Sure, please be on hold.
assistant
Sure.
user
I found your reservation and I have successfully cancelled it.
assistant
Thank you for your assistance.
user
Thank you for choosing us.
assistant