Hello.
user
Hello, how may I assist you?
assistant
I want to change my existing reservation, can you please help me with that?
user
Sure, may I know your good name please?
assistant
My name is Nicholas Allen.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our database to change.
assistant
Not an issue, thank you.
user
Thank you for approaching us.
assistant