Hello.
user
Hello, how may I assist you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, may I know your good name please?
assistant
My reservation was done under the name Amy Robinson.
user
Please wait for a while.
assistant
sure, take your time.
user
Sorry, there is no reservation found on your name in our database to change.
assistant
That's ok, not an issue. Anyways, thank you for the information.
user
Thank you for approaching us.
assistant