Hi.
user
Hello, could you please tell us for what help you approached us?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Ok, could I have your name please?
assistant
I am Joseph Moore.
user
Ok, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to make cancel further.
assistant
Ok, no issues. Thanks for the information.
user
You are welcome, have a great day.
assistant