Hi.
user
Hello, how can I help you?
assistant
I would like to cancel my recent booking due to my aunt's health issues, can you please help me?
user
As an agent, I am happy to help you. Let me check your reservation status in our website. Could you please help me with your name?
assistant
Ok, my name is Larry Lewis.
user
Larry, I did not find any reservation under your name in our database.
assistant
Oh! That's very sad to hear from you, thank you for checking anyways.
user
You are most welcome and thank you for contacting us.
assistant