Hello,.
user
Hello, how could I oblige you?
assistant
 I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me with that?
user
May I know your name please?
assistant
I am Raymond Phillips.
user
Please wait a moment, let me check your reservation and let you know.
assistant
Sure.
user
Unfortunately there is no reservation found with your given name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for opting us.
assistant