Hello.
user
Hello. How can I assist you at this moment?
assistant
Actually I am trying to modify the details in my previous ticket which is booked in the last week but due to some server problem I am not getting that. Can you please help me in changing?
user
Sure, I am happy to help with that. Can I have your good name to check your reservation status?
assistant
Thanks a lot for responding quickly. My name is William Evans.
user
Ok, please wait a moment.
assistant
Ok, take your own time. I will wait for your reply.
user
Yes Williams Evans, your reservation has found so please let me know the airport codes of your journey locations.
assistant
That's great. My preferred airport codes are AUS and BOS.
user
Can I have your travel dates please?
assistant
Ok, the planned travel dates are May 6 and May 8.
user
Ok, please let me know the timings of your journey.
assistant
No, I didn't have planned any particular timings for my journey.
user
Do you have any other specifications to get best flight for you?
assistant
I prefer a single connecting flight to travel.
user
Sorry to inform you that no flight is available to you on your travelling  dates.
assistant
It's ok, not an issue with that. Anyways thank you for your time.
user
Thank you for choosing us, have a good day.
assistant
Most welcome.
user