Hello.
user
Hello, how can I assist you?
assistant
Can you help me to change the flight ticket which I have done last week to visit the water world but due to the bad weather condition, I can not travel?
user
Sure, may I know your name?
assistant
Sure, my name is Betty Hill.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, there was no reservation found on your name.
assistant
Ok, thanks for your information.
user
Thank you for choosing us.
assistant