Hello.
user
Hello.
assistant
Michael Hernandez, here.
user
Michael, how can I assist you?
assistant
Me and my family planned to travel JFK, but know there is heavy snow fall, so I want to cancel my reservation.
user
Ok, let me check.
assistant
Sure.
user
I found no reservation under your name.
assistant
That's fine, thanks for helping me out.
user
Thank you for contacting us.
assistant