Hi.
user
Hello. Welcome to flight booking agency, how can I assist you at this moment?
assistant
My grandfather told me to cancel his reservation because he is suffering from severe leg pain. Can you please help me to cancel his reservation?
user
Sad to hear that, I will help you with cancelling the reservation.
assistant
Thank you very much.
user
For checking your reservation, can you please let me know your grandfather's name?
assistant
The reservation was done on the name of Paul Thompson.
user
Give me a moment to check the reservation status in our database.
assistant
Sure, I will wait for your response.
user
Thank you for your patience, there is no active reservation found with the name Paul Thompson in our database to cancel it.
assistant
Not an issue, my father might have cancelled it. Anyway thank you for checking.
user
Thank you for contacting us, hope you visit us again.
assistant
You are welcome.
user