Hi.
user
Hello. How can I help you today?
assistant
My flight ticket is not yet confirmed which I booked with your agency for my business trip to Phoenix and now I want my travel dates to be changed. So can you change my dates in the existing flight reservation?
user
Sure, I am here to help you in change your reservation, can I know your good name?
assistant
I am Helen Anderson.
user
Sorry, no reservation is found on your name in our database.
assistant
That is not a problem. Thank you.
user
Thank you for reaching us.
assistant