Hello.
user
Hello. How can I aid you today?
assistant
Due to health issues, I need to cancel my recent reservation. Please help me with that.
user
Sure, I will help you in cancelling your ticket. Can you please help me with the name to check with the status?
assistant
My name is Helen Nelson.
user
Please wait a moment.
assistant
Ok.
user
Thank you for waiting. Helen Nelson, I found reservation under your name and the ticket is cancelled.
assistant
Thank you for your help.
user
Thank you for choosing our agency.
assistant