Hello. My name is Carol Moore.
user
Hello, how can I assist you today?
assistant
I want to change my existing reservation due to my exams got postponed.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for waiting. Sorry, there is no reservation found with your name.
assistant
Ok, No problem.
user
Thanks for choosing us.
assistant
Thanks for the information.
user