Hi.
user
Hello, how may I render you today?
assistant
I need to cancel my recent reservation due to my health issue, so can you help me with this?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name?
assistant
My name is Kathleen Scott.
user
Please wait for couple of minutes.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant