Hi.
user
Hello, How can I best serve you today?
assistant
I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Karen Adams here.
user
 I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
That's ok, thank you for your help.
user
Thank you for choosing us.
assistant