Hello.
user
Hello, how can I help you for the day?
assistant
I am Shirley Young, want to cancel my ticket, because my friends cancelled the tour due to some problem.
user
Sure, I am here to help you.
assistant
Can you help me?
user
Please wait for a moment.
assistant
Ok.
user
Sorry, we found no reservation on your name. Thank you for choosing us.
assistant
No problem, Thanks for the information.
user