Hello, I am Carol Allen.
user
Hello, how can I aid you at present?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it.
user
Sure, we are here to help you to change it. Please wait for a while.
assistant
Sure.
user
Thanks for your time, there was no reservation found on your name.
assistant
Ok, Thank you for your service.
user
Thank you for availing us.
assistant