Hello.
user
Hello. How may I assist you?
assistant
I want to change my existing reservation, due to some health issue. Can you help me?
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name please?
assistant
Yes, I am Brian Hall.
user
Brian Hall, we haven't found any reservation under your name in our database.
assistant
Ok, not an problem. Thank you for your information.
user
Thank you for choosing us.
assistant