Hello.
user
Hello. How can I assist you today?
assistant
Due to my ill health, I would like to cancel my recent reservation. Can you help me with this?
user
I am happy to help you, can you please provide me your name?
assistant
My previous reservation has done with the name Jack White.
user
Jack, I will check your reservation status and get back to you.
assistant
Sure, take your own time.
user
Jack, I have not found any reservation by your name in our database.
assistant
Ok, not an issue. May be something went wrong while booking the ticket. Thank you for providing information.
user
You are welcome and take care.
assistant