Hello.
user
Hello, how may I serve you today?
assistant
I need to change my reservation due to my planned event got postponed. So please help me with that.
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
Sure, please check my reservation with my name Kevin Wright.
user
Please wait a minute.
assistant
Sure, take your time.
user
Sorry to inform you that no reservation found on your given name.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Thank you for choosing us.
assistant