Hello.
user
Hello.
assistant
I am Deborah Davis.
user
How can I assist you/.
assistant
I need to cancel my reservation due to my planned trip got cancelled.  So please help me with that.
user
Sure, I will help you with that.
assistant
Thank you.
user
Deborah Davis, we haven't found any reservation under your name in our database.
assistant
Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.
user
Thank you for approaching us.
assistant
Most welcome.
user