Hello.
user
Hello. How can I help you?
assistant
Owing to an emergency, I need to cancel my recent reservation, can you please help me out?
user
May I know your name please?
assistant
My name is Ryan Young.
user
Sorry to say, there is no reservation on your name in our database.
assistant
Ok, no issue. Thank you for your information.
user
Thank you for opting us.
assistant