Hello, I am Eric Anderson.
user
Hello, how may I help you at this moment?
assistant
As my manager did not approve my leave, I would like to cancel my ticket.
user
Sure, I will help you. Please give me a moment.
assistant
Ok, take your time.
user
Sorry, we didn't found any ticket booked under this name.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant
Welcome.
user