Hello.
user
Hello, how may I aid you at this moment?
assistant
Due to sudden changes in my trip, I need to change my existing reservation. Will you assist me in ding that?
user
Sure, may I know your good name please?
assistant
My name is Shirley Young.
user
Ok, please hold for a moment, let me check with your existing reservation status.
assistant
Sure.
user
There is no existing reservation found on your name in our data base.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us.
assistant