Hi.
user
Hello, how may I be at your assistance?
assistant
I need to cancel my ticket due to health issue, can you help me with that?
user
Sure, may I know your good name please?
assistant
I am Andrew Thompson.
user
Wait a while, kindly.
assistant
Sure.
user
Sorry, no reservation found in your name to cancel.
assistant
That's ok. Thank you.
user
Thank you for reaching us.
assistant