Hello.
user
Hello, how may I assist you now?
assistant
Can you please change my reservation due to postponed of my brother engagement?
user
Sure, I will help you with that. May I know your good name?
assistant
Eric Smith is my name.
user
Please wait for a moment.
assistant
Sure.
user
Thank you for waiting, sorry there is no reservation found on your name.
assistant
Ok, no issues. Thanks for your service.
user
Thank you for reaching us.
assistant