Hello.
user
Hello. How may I help you?
assistant
Can you please change my existing reservation as my plan to go for holiday trip got postponed?
user
May I know your name to check your reservation?
assistant
I am Cynthia Rodriguez.
user
Sorry, there is no reservation found on your name to change it.
assistant
Ok, no problem. Thank you for the information.
user
Welcome Cynthia Rodriguez.
assistant