Hi, I am Robert Gonzalez.
user
Hello, how may I support you?
assistant
As my plan to attend a exam so I made a reservation earlier this week but due to technical issues i need to cancel it. Can you help me with this?
user
Sure, let me check the reservation list and get back to you.
assistant
Ok.
user
We could not find any reservation  by your name.
assistant
Ok, not an issue. Thanks for your information.
user
Thank you for choosing us.
assistant