Hello.
user
Hello, how may I aid you today from my end?
assistant
I want to change my existing reservation due to sudden demise of my grand father. Can you please help me with this?
user
Sure, I am here to help you out. Please provide me your name to check the reservation status.
assistant
Sure, I am Michelle Lewis.
user
Please allow me a moment.
assistant
Sure.
user
Sorry Michelle Lewis, there is no active reservation on your name in our data.
assistant
Ok, no problem. Thank you for checking.
user
Thank you for reaching us.
assistant