Hello.
user
Hello, how can I be your helping hand?
assistant
I am Carol Lewis. My family tour trip got postponed, so I want to change an existing reservation.
user
Ok.
assistant
Could you help me in changing the reservation?
user
Sure, I will help you. Please wait for a moment, I will check your reservation.
assistant
Sure.
user
Thank you for being patience, there is no reservation found on your name.
assistant
Not an issue. Thank you.
user
Thank you for reaching us.
assistant