Hello. I am Elizabeth Baker.
user
Hello, how can I support you today?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you please help me that?
user
Sure, please wait for a moment. I will check and get back to you.
assistant
Ok.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok, no problem. Thank you so much.
user
Thank you for opting us.
assistant