Hello.
user
Hello. How can I aid you at this moment?
assistant
I am Jacob Baker, can you help me to change my recent reservation?
user
Sure, I am glad to help you in amending your reservation.
assistant
Thank you.
user
Please allow me a moment to check for your previous reservation status is active or not.
assistant
Sure, take your own time.
user
Sorry, there is no active reservation have been found under your name in our records to amend it.
assistant
That's fine, thanks for your information.
user
Thank you for opting us.
assistant