Hello.
user
Hello, how can I help you?
assistant
I want to change my existing reservation due to bad weather condition, can you please help me with that?
user
Sure,may I know your name please?
assistant
My name is Mary Harris.
user
Ok, please wait for a while.
assistant
Sure.
user
Mary Harris, we haven't found any reservation under your name in our database.
assistant
No problem, thank you.
user
Thank you for choosing us.
assistant