Hi.
user
Hello. What can I do for you now?
assistant
Due to the sudden demise of my Granny, I am unable to catch a flight.
user
Ok.
assistant
So I had a request to you to cancel my existing reservation?
user
Sure, I will cancel your reservation. For this I want to know your name.
assistant
Sure, my name is Ronald Rodriguez.
user
Give a minute, I will get back to you.
assistant
Sure.
user
Thanks for waiting. You have no reservation found with  your name.
assistant
Ok, no problem.
user
Thank you for approaching us.
assistant
Thanks for your valuable information.
user
Have a pleasant day.
assistant