Hello.
user
Hello. How may I help you?
assistant
I want to change my previous reservation, due to some health issues I am unable to travel those dates, can you please change my reservation?
user
Yes, I can help you with that. Can I know your name for checking?
assistant
Thanks. Sure, my name is Jason Young.
user
Ok, give me a moment.
assistant
Ok.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for reaching us.
assistant