Hello.
user
Hello, how can I assist you?
assistant
I want to change my existing reservation due to some health issues, can you help me with that?
user
Sure, I can help you.
assistant
Thank you.
user
Can I know your name please?
assistant
My name is Jack Rodriguez.
user
Please wait.
assistant
Sure.
user
Sorry Jack, there is no active reservation found with your name in our records.
assistant
No issues, thank you for the information.
user
Most welcome.
assistant