Hello.
user
Hello, how may I aid you today?
assistant
Due to some emergency I need to cancel my recent reservation can you help me with cancelling my reservation?
user
Sure, may I know your name?
assistant
I am Richard Johnson.
user
Please wait a minute.
assistant
Sure.
user
There was no reservation on your name.
assistant
No problem. Thank you for the information.
user
Thank you for reaching us.
assistant