HI.
user
Hello.
assistant
I am Charles Gonalez.
user
How may I help you?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
Charles Gonzalez, wait a moment.
assistant
OK.
user
Thanks for your time, there is no reservation found under your name to change it.
assistant
No issue. Thank you.
user
Thanks for choosing us.
assistant