Hello.
user
Hello. How may I help you?
assistant
I am planning to change an existing reservation, due to health issue. Can you please help me out?
user
Sure, can I have your name to proceed?
assistant
My name is Matthew Johnson.
user
Please wait for a moment to check your details.
assistant
Sure.
user
Thank you for waiting, no reservation found on your name.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us.
assistant