Hello.
user
Hello, How can I help you?
assistant
I want to change my existing reservation, due o some health issue. Can you please help me out?
user
Sure, May I know your name?
assistant
My name is Amy Brown.
user
Please wait a moment.
assistant
Sure, I will wait for your information.
user
Sorry, No reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for availing us.
assistant