Hello.
user
Hello, how can I help you today?
assistant
I want to change my existing reservation due to bad weather condition, can you please help me with that?
user
Sure, we are here to help you. May I know your good name please?
assistant
My name is Richard Turner.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name.
assistant
Not an issue, thank you.
user
Thank you for reaching us.
assistant