Hello.
user
Hello.
assistant
Sandra Mitchell here.
user
 How can I aid you?
assistant
I have planned for a holiday vacation tour but suddenly due to weather problem it cancelled, so I would like to cancel my reservation, can you help me with it?
user
 Ok, please wait.
assistant
Ok.
user
 Sorry, no reservation was found on your name.
assistant
No issue, thank you for your information.
user
 Thank you for opting us.
assistant