Hello.
user
Hello.
assistant
Kimberly Thomas here.
user
How may I help you?
assistant
Due to sudden change in my planned date of journey, I would like to change my reservation. Can you please help me out with that?
user
Sure, please wait for a moment to check your details.
assistant
Ok, take your time.
user
Sorry, no reservation found on your name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you.
user
Thank you for reaching us, have a nice day.
assistant