Hello,.
user
Hello, how can I help you?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
user
Sure, I will help you, please provide me your name.
assistant
Sure, I am Micheal Lee.
user
Ok, please wait a minute.
assistant
Ok.
user
Thanks for waiting, there is no active reservation on your name.
assistant
Ok, no issues. Thank you.
user
Thank you.
assistant