Hi.
user
Hello, how may I assist you?
assistant
I need your small help in changing my reservation, can you please do that for me?
user
Sure, can I know your name to proceed?
assistant
My name is James Hill.
user
Thank you for your information.
assistant
You are welcome.
user
Sorry, no reservation found on your name.
assistant
Not an issue, anyway thank you for checking.
user
Thank you for choosing us, have a nice day.
assistant