Hello.
user
Hello. How can I assist you at this moment?
assistant
Due to my ill health, I would like to cancel my current reservation. Can you help me?
user
Sure, I will help you with this. Can you please provide the name on which you've done the reservation previously?
assistant
Please check with the name Betty Hill.
user
Wait a moment please.
assistant
Ok, take your time.
user
Betty Hill, there is no active reservation found under your name in our database to cancel it.
assistant
Its ok, I guess I made a mistake while booking. Anyways, thank you for the information.
user
Thank you for utilising our services.
assistant