Hello.
user
Hello, how may I address you?
assistant
Please change my existing reservation due to some health issues?
user
Sure, will you please let me know your name?
assistant
Sure, I am Daniel Taylor.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, I have gone through the reservation list but could not find any reservation active under your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant