Hi, I am Charles Jones.
user
Hello, how may I assist you?
assistant
Due to heavy rains cricket match was postponed, so I need to cancel my recent reservation. Can you please help me out?
user
Sure, please wait for a while, I will check the reservation list and revert to you.
assistant
OK.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, no problem.
user
Thank you for opting us.
assistant
Thank you.
user