Hello.
user
Hello, how can I help you?
assistant
I would like to cancel my recent reservation due to some health issues, can you help me in that?
user
Sure, I can help you with that. Can I have your good name please?
assistant
Sure, the ticket has been reserved on the name Matthew Jackson.
user
Ok, please give me a minute to check your reservation status.
assistant
Sure, I will wait for your response.
user
Matthew Jackson, there is no active reservation found under your name to do cancellation.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you for reaching us, have a nice day.
assistant