Hello.
user
Hello, how can I guide you for today?
assistant
I need to cancel my existing reservation, which is done recently. Can you please help me out?
user
I will help you with that.
assistant
Myself Susan Scott.
user
May I know your name?
assistant
Susan Scott here.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure, I will wait for your response.
user
Sorry, there is no reservation found under your name in our database.
assistant
Not an issue, anyway thank you for the information.
user
Thank you for contacting us, have a nice day.
assistant