Hello.
user
Hello, how may I help you today?
assistant
I need to cancel my reservation due to cancellation of my visa process. Can you help me with it?
user
Sure, may I know your good name please?
assistant
Gregory Hill is my name.
user
Ok, please wait for a while, I will check and get back to you.
assistant
Sure, I will wait.
user
Sorry, there was no reservation found with your name.
assistant
Ok, no issues. Thanks for your service.
user
Thank you for opting us.
assistant