Hi.
user
Hello. How may I assist you?
assistant
Owing to an emergency, my live concert got cancelled, so I want you to cancel my existing reservation.
user
Sure, may I know your name?
assistant
Sure, Christine Lopez here.
user
Please wait for a moment to check your details.
assistant
Sure.
user
Sorry, no reservation found for this search.
assistant
Ok, no issues. Thank you for your assistance.
user
Thank you for reaching us.
assistant