Hi.
user
Hello,. How may I serve you?
assistant
I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with the cancellation?
user
Sure, may I know your name please?
assistant
I am Nicole Moore.
user
Sorry, we did not find any reservation in your name.
assistant
Ok, no issues. Thanks for your information.
user
Thanks for your approach.
assistant