Hi.
user
Hello.
assistant
I am Gary Garcia.
user
How can I help you at this moment?
assistant
I need to change my existing reservation as my exams got postponed, can you please help me with that?
user
Sure, I will help you with this. Please give me a moment to search for your reservation status.
assistant
Sure.
user
Gary Garcia, there is no active reservation found under your name in our database.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for contacting us.
assistant