Hello.
user
Hello, how may I aid you today?
assistant
Can you aid me to cancel my reservation due to emergency?
user
Sure, I can cancel your reservation right now. Before that I need to know your good name please?
assistant
Ronald Davis here.
user
Please wait a minute.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Thank you for the help.
user
Thank you for choosing us.
assistant