Hello.
user
Hello, how may I assist you?
assistant
Can you please help me in changing my previous reservation?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Myself Jessica Wilson.
user
Please wait for a while.
assistant
Sure, take your time.
user
Thanks for your time, there is no active reservation found in your name.
assistant
It's ok, thank you for your help.
user
Thank you for reaching us.
assistant