Hi, I am Robert Harris.
user
Hello, how may I help you?
assistant
Owing an emergence, I want to change my existing reservation. Can you please help me with it?
user
Sure, please be on hold.
assistant
Ok.
user
Thank you for your time, we did not find any active reservation in your name.
assistant
Ok, no issues.
user
Thank you for reaching us.
assistant
Thanks for the information.
user