Hello.
user
Hello, what can I do for you today?
assistant
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
user
Sure, I am here to help you.
assistant
Thank you for your response.
user
May I know your name to check further in our database please?
assistant
Sure, my name is Jacob Thomas.
user
Please wait.
assistant
Ok.
user
 Sorry, no reservation found on your given name in our database to cancel it.
assistant
Oh! It's ok, no problem. Thank you for your information.
user
Thank you for contacting us and have a nice day.
assistant