Hi.
user
Hello.
assistant
Myself Anthony Phillips.
user
Phillips, how may I help you?
assistant
I would like to cancel my reservation due to heavy snow storm in my location.
user
Please give me a moment to check your ticket status.
assistant
Ok, I will wait.
user
Sorry, no reservation is found by your name.
assistant
No problem, thank you for checking.
user
Thank you for contacting us.
assistant