Hi.
user
Hello, how may I guide you?
assistant
Please change my existing reservation owing to an emergency.
user
Sure, please hold on for a moment, let me check.
assistant
Ok.
user
Can I know your name?
assistant
I am Cynthia Thomas.
user
Thanks for sharing your details, we are unable to find any available reservations with your name in our database.
assistant
Thanks.
user