Hi.
user
Hello. How may I assist you?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
Sure, I am here to help you out.
assistant
Ok.
user
May I know your name please?
assistant
Michelle Scott here.
user
Wait a moment please.
assistant
Ok.
user
Michelle Scott, we haven't found any reservation under your name in our database.
assistant
That's ok, thank you.
user
Thank you for choosing us.
assistant