Hello.
user
Hello. How may I assist you?
assistant
I want to change my reservation, can you help me with that?
user
Sure, I am glad to help you. May I know your name please to check your previous reservation status?
assistant
Sure, Justin Anderson here.
user
Please hold on a moment, I will revert you.
assistant
Sure.
user
Justin Anderson, there is no active reservation on your name in our database.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant