Hello.
user
Hello, how can I aid you?
assistant
I would like to cancel my flight reservation as my trip got postponed, can you please help me?
user
Sure, may I know your name?
assistant
Raymond Hill.
user
Ok, please wait a minute.
assistant
Ok.
user
We found a reservation on your name, as per your request it has been cancelled.
assistant
Ok, thank you for the help.
user
Thank you for reaching us.
assistant