Hello.
user
Hello, how can I serve you today?
assistant
Please change my existing reservation due to some health issues?
user
Sure, we are here to help you. Can you share me your good name please?
assistant
I am Samantha Wilson.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for availing us.
assistant