Hi.
user
Hello. How may I serve you today?
assistant
I want to change my existing reservation due to postponed of my exams. Can you please help me with it?
user
Sure, I'll help you with this.
assistant
Thank you.
user
Please let me know your name to check the reservation status.
assistant
My name is Brandon Allen.
user
Ok, please wait a while.
assistant
Sure.
user
Thank you for waiting, we did not found any reservation by this name.
assistant
OK, no problem.
user
Thank you for choosing us.
assistant
Thanks for your information.
user