Hi.
user
Hello. How may I help you?
assistant
Please help me in changing my recent reservation.
user
Ok, may I know your name?
assistant
Thomas White.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, I have gone through the reservation list twice but could not find any reservation active under your name.
assistant
That's ok, thank you for checking.
user
Welcome Thomas White.
assistant