Hello.
user
Hello, how may I help you?
assistant
Can you help me to cancel my reservation?
user
Sure,  may I know your name please?
assistant
I am Shirley Rodriguez.
user
Wait a while, kindly.
assistant
Sure.
user
Thank you for waiting, there is no reservation found for the user name in our data base to cancel your previous booking.
assistant
No issues, thank you for checking.
user
Thank you for reaching us.
assistant