Hello.
user
Hello, how may I help you?
assistant
I want to cancel my ticket as I am sick, could you help me out?
user
Sure, please hold on for a moment to check for the reservation details in our portal.
assistant
My name is Michael Carter.
user
Sorry, I did not find the reservation on the given name.
assistant
It's ok, thank you.
user
Thank you for reaching us.
assistant