Hi.
user
Hello. How can I help you?
assistant
Can you help me in cancelling my recent reservation, as my exam is postponed?
user
Sure, I will help you. May I know your name?
assistant
I am Rachel Scott.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, we found a reservation on your name and it has been cancelled.
assistant
Thank you for understanding and cancelling my request.
user
Thank you.
assistant