Hi.
user
Hello.
assistant
Carol Collins here.
user
How can I help you?
assistant
I would like to change my reservation due to health problem.
user
Sure, please give me a minute.
assistant
Sure, I will wait for your reply.
user
Carol, there are no active reservations found with your details.
assistant
Ok, no problem. Thank you.
user
Thank you for choosing us.
assistant