Hello.
user
Hello. How may I assist you at this moment?
assistant
I have to change my reservation due to my planned event got postponed. So please help me with that.
user
Sure, I am here to help you with that. Can I know your name please?
assistant
Thank you. Please check my reservation with my name Brandon Scott.
user
Ok, please allow me sometime to check your ticket status.
assistant
Sure, take your time.
user
Thank you for waiting, sorry as per your concern I can not change your reservation as your reservation is not found in our records.
assistant
Oh! It may not be booked properly while booking due to server issues. Anyway, thank you for your time.
user
Most welcome. Thank you for approaching us.
assistant
Most welcome.
user