Hi.
user
Hello, how may I assist you?
assistant
Due to emergency I need to cancel my recent reservation, Can you please help with that?
user
Sure, may I know your good name?
assistant
My name is Matthew Garcia.
user
Thank you for providing your name, please hold on.
assistant
Sure.
user
Thank you for your patience. No reservation found on your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for choosing us, have a nice day.
assistant