Hello, I am Raymond Parker.
user
Hello, what sort of help you are seeking from me?
assistant
Owing to an emergency, I want to cancel my reservation. Could you help me in the cancellation?
user
Sure, I can help you with that. Please wait a while, I will check and let you know.
assistant
Sure.
user
Sorry, we did not find any active reservation on your name to cancel.
assistant
Not an issue. Thank you.
user
Thanks for reaching us, have a great day.
assistant