Hello.
user
Hello, how can I best assist you today?
assistant
Could you please help me to change an existing reservation due to my plan to meet my grand parents got post pone?
user
Sure, I will help you in changing. May I know your name please?
assistant
I made a reservation by this name Mark Perez.
user
Ok Mark Perez, please wait for a couple of minutes.
assistant
Sure.
user
Thanks for your patience, there was no reservation found on your name in our database.
assistant
Not an issue. Thank you for your information.
user
Thank you for opting us.
assistant