Hi. I am Linda Green.
user
Hello. How may I assist you today?
assistant
My brother have exam in this week, so he do not want to travel. Can you help him by changing reservation?
user
Sure Green, can you please wait while I check the reservation records? Sorry Green, according to our records there is no reservation found on the name Linda Green.
assistant
Ok, that is fine. Thank you for your help.
user
Thank you for consulting our agency.
assistant