Hello,.
user
Hello, how may I help you today?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, I will help you.
assistant
Thank you.
user
Can I have your name please?
assistant
I am Samuel Wright.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, There is no reservation on your name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for opting us.
assistant