Hello.
user
Hello.
assistant
I am Michelle Thomas.
user
How can I guide you?
assistant
My brother is sick, so we planned to cancel our recent reservation.
user
I will help you with that. Please hold for a second.
assistant
Ok.
user
Sorry, there is no reservation found under your name.
assistant
That's ok, thank you for your information.
user
Thank you for contacting us.
assistant