Hi.
user
Hello.
assistant
I am Thomas Young.
user
How can I help you?
assistant
Owing an emergency want to cancel my reservation, can you help me with it please?
user
Sure, I will help you to cancel your reservation.
assistant
Thank you.
user
Please give me a moment.
assistant
Ok.
user
Sorry, no reservation found on your name to cancel your reservation.
assistant
That's ok, thank you for the response.
user
Welcome, have a nice day.
assistant