Hello.
user
Hello, how may I assist you?
assistant
Owing to emergency I want to cancel my reservation, can you help me? My name is Gregory Taylor.
user
Sure, I will help you. Just hold on.
assistant
Ok.
user
Sorry to inform you, there is no reservation found with your name to cancel.
assistant
No problem. Thank you for checking.
user
Thank you, have a nice day.
assistant