Hello, I am Pamela Nelson.
user
Hello. How can I assist you Pamela Nelson?
assistant
Due to some personal work, I want to change my existing reservation. Can you help me with this?
user
Sure, I am here to help you. Wait a moment please, let me check the database with your details and get back to you.
assistant
Sure, I will wait for your response.
user
I have searched the database with your details, I couldn't find any active reservation with your name.
assistant
Ok, Thank you for providing information.
user
Thank you for choosing our services.
assistant