Hello.
user
Hello. How may I aid you?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I am here to help you. May I know your name to check your reservation status?
assistant
Thank you. My name is Linda Jackson.
user
Ok, please give me a moment.
assistant
Sure, take your time.
user
Sorry, there is no reservation found on your name in our records to cancel.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant