Hello.
user
Hello.
assistant
I am Nancy Phillips. Due to an urgency, I would like to cancel my recent reservation. Will you help me with this?
user
Nancy, how may I help you? Sure, I will help you with this. Please be on hold for a moment.
assistant
Sure, I will wait for your response.
user
Nancy Phillips, there is no active reservation found under your name in our database.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for contacting us.
assistant