Hello.
user
Hello. How can I assist you today?
assistant
On my semester exams I am unable to attend the trip which my friend's has planned, so, can you cancel my ticket reservation?
user
Sure, may I know your name please?
assistant
I am Jennifer Green.
user
Sorry Green, no reservation has been found on your name in our database.
assistant
It's ok. Thank you for your help.
user
Thank you for contacting us, all the best for your exam.
assistant