Hi.
user
Hello. How can I help you?
assistant
My seminar got cancelled due to bad weather, so can you please help me with cancelling my reservation?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name?
assistant
My name is Frank Johnson.
user
Please wait a moment.
assistant
Ok.
user
Thanks for waiting. There is no reservation found on your name.
assistant
No worries, thank you for your information.
user
Thank you.
assistant