Hello.
user
Hello, how can I assist you at this moment?
assistant
My name is Janet Harris. There is a concern regarding the cancel of reservation, can you help me with that?
user
Sure Janet Harris, I am ready to help you with that. Please wait a moment to check your reservation status.
assistant
Ok, please take your time.
user
Sorry Janet Harris, no reservation has found under your name  to cancel.
assistant
Thank you for assisting me. That is ok, may be my brother had cancelled for me.
user
Thank you for choosing us, have a good day.
assistant