Hello, I am Karen Adams.
user
Hello, how can I assist you?
assistant
Due to the bad weather, My trip has been postponed. Can you please help me out in changing my recent reservation?
user
Sure, please wait for few minutes, let me check and revert you.
assistant
OK.
user
Thanks for waiting, we are sorry to inform you that there is no reservation with your name.
assistant
OK, no problem.
user
Thank you, for reaching us.
assistant
Thanks for the information.
user