Hello.
user
Hello, how may I help you?
assistant
Due to some entrepreneurship meeting, I am going to change my existing reservation. Can you please help me in changing the reservation?
user
Sure, we are here to help you. May I know your name please?
assistant
Thank you. I am Shirley Mitchell.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
No problem, thank you for the information.
user
Thanks for reaching us, have a nice day.
assistant