Hello.
user
Hello. How may I assist you today?
assistant
I have to change my reservation due to my trip dates got postponed. So please help me with changing my reservation.
user
Sure, may I know your name?
assistant
Thank you. Myself Patrick Lee.
user
Please stay online, let me check with the details and get back to you.
assistant
Sure, take your time.
user
Thank you for waiting.\.
assistant
It's ok.
user
Sorry, there are no active reservations on your given name to change.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
It Might be, thank you for reaching our service.
assistant
Most welcome.
user