Hello.
user
Hello. How may I help you today?
assistant
I need to change the travel dates in the past ticket, can you please help me to do that?
user
Ok, I am here to help you with that. Can I know your good name?
assistant
Thank you. My name is Paul Lee.
user
Please wait for a minute.
assistant
Sure.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
It's ok, not a problem with that. Thank you for checking my ticket status.
user
Thank you for reaching us.
assistant