Hello, myself Katherine Adams.
user
Hello Adams, how can I assist you?
assistant
Can you please help me to change my reservation? As my trip plan was cancelled.
user
Sure, let me check.
assistant
Take your time.
user
Sorry, no reservation found by your name.
assistant
That's fine, I think my friend's have cancelled my reservation.
user
Thank you for contacting us.
assistant
Thank you for checking it.
user