Hi.
user
Hello. How can I aid you?
assistant
I want to change my existing reservation as my meeting dates got postponed?
user
Sure, I can help you.
assistant
Ok.
user
Can I  know your name for the changing process?
assistant
Kevin Mitchell here.
user
Give me a minute.
assistant
Ok.
user
 Sorry, we couldn't find a reservation on your name to change.
assistant
No problem, thank you.
user
Thank you for choosing us.
assistant