Hello.
user
Hello. How may I help you?
assistant
I want to change my reservation, due to some problems I am not unable to travel those dates, can you please help me?
user
Sure, may I know your name please to check the status?
assistant
Sure, my name is Emily Nelson.
user
Emily, there is no reservation found with your details.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for choosing us.
assistant