Hi, I am Mark Jones.
user
Hello, Mark Jones, how may I help you today?
assistant
Owing to an emergency I want to cancel my reservation, can you please help me in cancellation?
user
Sure, we are glad to assist you. Please hold on a minute, I will check the status and revert you.
assistant
Ok.
user
Thanks for being on hold, we are sorry to inform you that no reservation has found based on your good name.
assistant
Ok, no problem. Thank you for your response.
user
Thank you for availing our service. We hope to serve you again.
assistant