Hello.
user
Hello, how can I assist you  at this moment?
assistant
My name is Susan Evans and I want to reserve a ticket from NY - EWR to IL - ORD, can you please help?
user
Sure, I am happy to help you with that. Can I have your travel dates please?
assistant
My planned travel dates are 12/07 and 12/09.
user
Ok Susan, please wait a moment.
assistant
Sure.
user
Sorry Susan, no flight is available to you on your dates due to weather conditions.
assistant
Not an issue, thank you for the information.
user
Thank you for choosing us, have a good day.
assistant