Hello.
user
Hello, how may I help you?
assistant
I am Ashley White here. I want to cancel my recent reservation, as my exams got postponed. Can you please help me out with it?
user
Sure, please wait for a while.
assistant
Ok, sure.
user
Sorry, there is no reservation found with your name in our records.
assistant
Ok, not a problem. Thank you for the information.
user
My pleasure.
assistant