Hello.
user
Hello. How may I help you?
assistant
I would like to shift my planned dates to some other dates, please help me in changing my existing reservation.
user
May I know your name please to check the status of your reservation?
assistant
My name is Patricia Lee.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure, take your time.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant