Hello, I am William Smith.
user
Hello, how may I assist you?
assistant
As my manager did not approve my leave, I would like to cancel my ticket.
user
Sure. Please wait for a while.
assistant
Ok, hold on for a moment. Let me check.
user
Sorry, there is no reservation found on your name.
assistant
That's ok, thank you for checking.
user
Welcome. Thank you for reaching us.
assistant
Welcome.
user