Hello.
user
Hello.
assistant
I am Paul Martin.
user
How may I assist you today?
assistant
I want to cancel my reservation, due to heavy rainfall in New York, can you help me?
user
Ok, let me check with your previous reservation status.
assistant
Sure.
user
Thank you for waiting. There is no reservation found by your name Paul Martin.
assistant
That's ok, thank you for your information.
user
Thank you for consulting our agency.
assistant