Hello. My name is Carol Smith.
user
Hello, How may I assist you?
assistant
Due to an emergency, my trip has been cancelled. Can you help me in cancelling my reservation?
user
Sad to hear, please give me a moment, I will check and get back to you.
assistant
Ok.
user
Sorry, there is no reservation found on this name.
assistant
That's ok. Thank you for your time.
user
Thank you for reaching us.
assistant