Hi.
user
Hello, how may I aid you?
assistant
I want to cancel my reservation due to some health issues, can you please help me in this intent?
user
Sure, could you please provide your name to check your reservation status?
assistant
Sure, my name is Andrew Phillips.
user
Ok, please wait a moment.
assistant
Ok, I will wait.
user
Sorry to say, there is no reservation on your name in my database.
assistant
Ok, no problem.
user
Thank you for reaching us, have a nice day.
assistant
Thank you for your service.
user