Hi.
user
Hello, how may I assist you?
assistant
I need to change my existing reservation owing to an emergency.
user
Sure, I will help you in change of flight ticket reservation. May I know your name please?
assistant
I am Sarah Hernandez.
user
Please wait. Thanks for your time. Sorry there is no flight reservation on your name to change it.
assistant
Thank you.
user
Thanks for contacting us.
assistant