Hi.
user
Hello, how may I help you today?
assistant
The planned trip got cancelled due to an important work, can you please assist me with flight ticket cancellation?
user
Sure, I will help you with that.
assistant
Ok.
user
Let me know your name to check your reservation?
assistant
Check under the name Raymond Jones.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
That's ok, thank you.
user
Thank you for choosing us.
assistant