Hello.
user
Hello, how can I assist you today?
assistant
Due to some health issues I am unable  to travel the trip, can you please help me in cancellation?
user
Sure, may I know your good name?
assistant
Here Brian Martinez.
user
Please wait for a moment.
assistant
Sure, take your own time.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok, no problem.I think it is not booked properly while I was booking. Anyways,thank you for your search.
user
Thank you for reaching us.
assistant
Welcome.
user