Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, may I know your good name?
assistant
My name is Deborah Jones.
user
Please wait for a moment.
assistant
Sure, take your time.
user
Sorry to say that, no reservation was found with your good name.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant