Hi.
user
Hello. How may I help you?
assistant
Owing to an emergency, I want to change my existing reservation. Can you help me in that?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Joshua Jackson.
user
Thank you. Please be online for a while. I will check your reservation status and get back to you.
assistant
Ok.
user
I am sorry to say you that there is no reservation found under your name in our database.
assistant
Ok, no problem. Thank you.
user
Welcome Joshua Jackson.
assistant