Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation. Can you help me out?
user
Sure, may I know your name please?
assistant
Matthew Turner.
user
Ok, please wait for a while.
assistant
Ok, take your time.
user
Sorry Turner, there is no active reservation found with your name in our records.
assistant
That's ok. Anyways, thank you.
user
Most welcome.
assistant