Hello.
user
Hello. How can I assist you today?
assistant
Actually, my exam has been postponed due to some problem so, can you please help me to change my existing reservation?
user
Sure, I will help you on that.
assistant
Thank you.
user
Will you please mention the name for checking the reservation?
assistant
Sure, my name is Charles Hill.
user
Thank you for waiting.
assistant
It's my pleasure.
user
There is no reservation found under your name.
assistant
That's fine. Thank you for your information.
user
Thank you for reaching us, have a great day.
assistant