Hello.
user
Hello, welcome to flight booking agency. How can I assist you today?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, may I know your name to check for the previous reservation in our data base?
assistant
I am Thomas Miller.
user
Ok, please allow me a moment to check for the previous reservation.
assistant
Sure.
user
Thomas, there is no reservation found under your name. Your patience is greatly appreciated.
assistant
That's ok, no issues. Anyways, thank you for the information.
user
You are welcome. Thank you for contacting us.
assistant