Hello.
user
Hello. How can I help you?
assistant
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Sure, let me know your name to check your reservation details.
assistant
Ok, I have reserved it on the name of Carol Jackson.
user
Thank you. Please be online for a while. I will check your reservation status and get back to you.
assistant
Sure, take your time.
user
I'm happy to inform you that I have found a active reservation on your name and I have cancelled it.
assistant
Thank you for your kind help.
user
Thank you for reaching us.
assistant