Hello.
user
Hello. How may I guide you today?
assistant
I want to change my existing reservation due to bad weather condition at my destination location. Can you please help me to change reservation on the name of Kathleen Phillips?
user
Sure, I am very happy to help you with that.
assistant
Thank you for accepting my request.
user
Please, be on hold for a while. I will check with it and get back to you.
assistant
Sure, I will wait for your response.
user
We regret to say that, we have not found any active reservation on your name in our records.
assistant
That's ok, no issues. It might went wrong while booking. Anyway thank you for checking out.
user
Thanks for reaching us, have a good day.
assistant