Hello, I am Thomas Wright.
user
Hello, Thomas. How can I aid you?
assistant
 I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please cancel it?
user
Sure, just give me a moment to check your details.
assistant
Ok.
user
Thomas, there is no reservation found on your name to cancel.
assistant
No problem, Thank you.
user
Thank you for reaching us.
assistant