Hello.
user
Hello. How may I help you?
assistant
Myself Paula Young. I want to cancel my flight ticket. Can you please help me with that?
user
Sure, please give me a moment.
assistant
Ok, thank you for your positive response.
user
Thank you for waiting, there is no reservation found for the user in name in our data base to cancel the ticket.
assistant
Oh! It's ok no problem. Thank you for your information.
user
You are most welcome and thank you for reaching us.
assistant