Hello,.
user
Hello. How may I help you?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
user
May I know your name please to check the status of your reservation?
assistant
Myself, Sarah Adams.
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
Ok, no issues.
user
Thank you for reaching us.
assistant
Thank you for your help.
user