Hi.
user
Hello. How may I assist you today?
assistant
Owing to an emergency, I want to change my existing reservation.
user
Sure, I'll try to help you in changing an existing reservation.
assistant
Thank you.
user
Please share your name to check the reservation list.
assistant
Sure, Rebecca Thompson here.
user
Ok, please wait a minute I will get back to you with the present status.
assistant
Sure.
user
Thank you for waiting, sorry there is no active reservation have been found under your name in our database to amend it.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for approaching us.
assistant