Hi.
user
Hello. How can I aid you?
assistant
Owing an emergency want to change my reservation, can you help me with it please?
user
Sure, We are here to help you.
assistant
Thank you.
user
May I know your name?
assistant
My name is Sandra White.
user
Give me a minute.
assistant
Ok.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
That's ok, thank you for the response.
user
Thank you for reaching us.
assistant