Hi.
user
Hello. How may I help you?
assistant
Myself Sarah Adams.
user
Yes, Sarah.
assistant
For some personal reason I want to cancel my reservation. Can you please help me?
user
Sure, please hold on.
assistant
Sure.
user
May be you had not done your reservation properly, there is no reservation found in our database on your name.
assistant
It's ok. Thank you for the information.
user
Thank you for reaching us.
assistant