Hello. I am Carol Campbell.
user
Hello, how may I assist you today?
assistant
I need to cancel my recent reservation due to postpone of my regular exams. Could you please help me in doing that?
user
Sure, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, no reservation found with your name to cancel your reservation.
assistant
No problem, thank you for your information.
user
Thanks for opting us.
assistant