Hello.
user
Hello, how may I help you?
assistant
I am Margaret Garcia. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, please wait for a moment to check your details.
assistant
Sure, take your time.
user
Sorry, no reservation found on your name in my database.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant