Hi.
user
Hello. How may I assist you today?
assistant
Can you please change my recent reservation? As my exam got postpone due to heavy snow fall.
user
Sure, may I know your name?
assistant
Sure, my name is Thomas Jones.
user
Please wait a moment.
assistant
Sure, I'll wait for your response.
user
Sorry, there is no active reservation on your name.
assistant
Oh! May be I did a wrong booking. Thank you anyways.
user
Thank you.
assistant