Hi.
user
Hello, do you need any help from us?
assistant
As my exam got postponed, I want to change my existing reservation. Can you help me out?
user
Sure, could I have your name please?
assistant
Sure, my name is Elizabeth Evans.
user
Evans, please allow me a moment.
assistant
Ok.
user
Sorry, there is no reservation with your name in our portal to make changes.
assistant
That's ok, thank you.
user
You are welcome, have a great day.
assistant