Hello.
user
Hello. How may I assist you?
assistant
I want to cancel my reservation as my plan to visit New York is cancelled. Can you help me?
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Benjamin Johnson.
user
Wait a moment please.
assistant
Sure.
user
Benjamin Johnson, we haven't found any reservation under your name in our database.
assistant
Ok, thank you for the information.
user
Thank you for reaching us.
assistant