Hello.
user
Hello, which service are you seeking for today?
assistant
Can you please help me to cancel my reservation as I am unable to do it by myself?
user
Sure, I can cancel your reservation right now. Before that I need to know your good name please?
assistant
My name is Nancy Davis.
user
Ok, Please allow me a moment to check for the previous reservation in our database.
assistant
Sure, I am right here.
user
Thanks for remaining so positive, we are sorry to say that there is no active reservation found on your name.
assistant
No problem, thank you.
user
Thanks for reaching us, wish you a great day.
assistant