Hi.
user
Hello.
assistant
I am Kathleen Parker.
user
How can I assist you at this moment?
assistant
I need some help in changing my flight ticket booking, can you please help me in cancelling my flight ticket?
user
Sure, I will help you with this.
assistant
Thank you.
user
Kathleen Parker, there is no active reservation found under your name in our database.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for contacting us.
assistant