Hello, Michelle Taylor here.
user
Taylor, how can I assist you?
assistant
I want to cancel my ticket due to inclement weather in my hometown.
user
Sure, I will do that for you. Let me check your reservation status.
assistant
Sure.
user
Taylor, I did not find any reservation by your name in our database.
assistant
No problem, thank you.
user
You are welcome and thank you very much for contacting us.
assistant