Hello.
user
Hello, how may I serve you?
assistant
I need to cancel my recent reservation due to some health issues, can you help me in doing that?
user
Sure, may I know your name please?
assistant
I am Jerry Nelson.
user
Wait a while, kindly.
assistant
Sure, take your time.
user
Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for opting us.
assistant