Hello.
user
Hello, How can I help you out?
assistant
I want to cancel my recent reservation due to bad health conditions. Can you help me with that?
user
Sure, we are here to assist you.
assistant
Thank you.
user
May I know your good name?
assistant
I am James Smith.
user
Ok, please wait a minute.
assistant
Sure.
user
Thanks for the time, there is no active reservation on your name.
assistant
Ok, no worries at all. Thank you for informing me.
user
Thank you for opting us.
assistant