Hi.
user
Hello. How may I guide you today?
assistant
I want to change my reservation due to health problem, can you help me?
user
Sure, I am glad to help you with that. Can I know your name to check your previous reservation?
assistant
I am Jeffrey Brown.
user
Please be on hold to check.
assistant
Sure.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
No problem, thanks for checking.
user
Thank you for reaching us, hope you have a great day.
assistant