Hello. I am Cynthia Johnson.
user
Hello, how may I help you today?
assistant
Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.
user
Sure, I am mirthful to help you. Please be on hold.
assistant
Ok.
user
We found a reservation on your name in our database. Can I cancel it?
assistant
You can proceed to cancellation.
user
Your ticket has been cancelled.
assistant
Thank you.
user
Thank you for availing us.
assistant