Hello.
user
Hello.
assistant
I am Eric Thomas.
user
How can I assist you?
assistant
Due to my ill health, I would like to cancel my trip to Dallas. Can you please help me by cancelling my recent reservation?
user
Yes, please wait. There is no reservation found on your name.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for choosing our agency.
assistant