Hello.
user
Hello. What assistance do you need from our travel agency?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Yes, I will surely assist you to change the ticket details. Can I know your name on which you have reserved your previous reservation?
assistant
My reservation was done under the name Amanda Hill.
user
Ok, please hold on for a while.
assistant
Sure, take your time.
user
I am sorry for the inconvenience, there is no reservation found with your name to change the ticket details.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
It's my pleasure to inform you. Thank you for consulting our travel agency.
assistant