Hi.
user
Hello, how can I guide you for today?
assistant
My friend told me to cancel her reservation, can you please help me to cancel her reservation?
user
May I know your name?
assistant
Her name is Ruth Collins.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name.
assistant
No problem, thank you for checking.
user
Thank you for contacting us, have a nice day.
assistant