Hello.
user
Hello. How can I assist you today?
assistant
I am Matthew Scott. My exams has been cancelled due to some issues, please help me in cancelling my reservation.
user
Sure, please give me a moment.
assistant
Ok.
user
Thanks for waiting, there is no reservation found under your name.
assistant
That's fine. Anyway, thank you for your help.
user
Welcome, have a great day.
assistant
You are welcome.
user