Hello.
user
Hello, how can I aid you today?
assistant
 I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
user
Sure, can I know your good name?
assistant
Andrew Edwards here.
user
Please stand by.
assistant
Sure.
user
Thank you for waiting, there is no active reservation found with the given name.
assistant
No problem, Thanks for the information.
user
Thank you.
assistant