Hi.
user
Hello. How may I aid you today?
assistant
Owing to an emergency, my FIFA tournament got cancelled. So I want you to cancel my existing reservation.
user
Sure, I will help you with that.
assistant
Sure, I have a recent reservation with name Karen Taylor.
user
Please wait for a while.
assistant
Sure.
user
I am sorry to say that there is no reservation found under your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant