Hello.
user
Hello. How may I guide you now?
assistant
Can you please help me in changing my existing reservation?
user
Sure, I am glad to help you and can I know your name for searching your previous booking?
assistant
Thank you, my name is Edward Moore.
user
Let me check with your intent in our website, please wait for a while.
assistant
Sure, I will wait for your response.
user
Thank you for your patience, I regret to inform you that I could not find any ticket reservation on your name.
assistant
Ok, no problem. Anyway thank you for checking out.
user
You are welcome and thank you for consulting our agency.
assistant