Hello.
user
Hello. How can I help you?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, can you please let me know your name?
assistant
My reservation was done under the name Amanda Wilson.
user
Wilson, there is no reservation found under your name to do cancellation.
assistant
That's ok, not an issue. Anyways, thank you for the information.
user
Thank you for choosing us.
assistant