Hello.
user
Hello. How can I assist you today?
assistant
I have booked a flight ticket in last month for a vacation and now I heard that there is a heavy snowfall in Charlotte so, I want to change my existing reservation.
user
Will you please provide your name, that can be helpful to check your reservation.
assistant
Sure, I am Linda Nelson.
user
Please give me a moment. Unfortunately, there is no reservation found under your name.
assistant
Ok, not an issue. Thank you for your information.
user
Welcome, have a great day.
assistant