Hi.
user
Hello, how can I be your helping hand today?
assistant
Can you please help me in changing my existing reservation?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
Kimberly Turner.
user
Please allow me a moment to check for the previous reservation in our database.
assistant
Sure.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
Ok, no issues. Thank you.
user
Thanks for reaching us.
assistant