Hello, I am Charles Moore.
user
Hello, how may I help you at this moment?
assistant
As my manager did not approve my leave, I would like to cancel my ticket.
user
Sure. Please wait for a moment.
assistant
Ok, take your time.
user
Sorry, there is no reservation showing on your name.
assistant
That's ok, thank you for checking.
user
Welcome. Thank you for checking.
assistant