Hello.
user
Hello, how may I oblige you today?
assistant
Can you please change my reservation, due to bad weather conditions?
user
Sure, may I know your good name?
assistant
My name is Jonathan Brown.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, no issue. Thank you.
user
Thank you for choosing us.
assistant