Hello.
user
Hello.
assistant
Due to some entrepreneurship meeting, I am going to change my existing reservation. Can you please help me in changing the reservation?
user
Sure, I can help you. May I know your name?
assistant
I am Joshua Smith.
user
Please wait a while.
assistant
Sure.
user
 Sorry, we couldn't find a reservation on your name to change.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant