Hello.
user
Hello. How can I help you?
assistant
 I am Karen Thomas ant to cancel my reservation owing an emergency. Can you help me in cancelling?
user
Sure, I am here to help you. Please stand by.
assistant
 Ok.
user
Thank you for waiting. Sorry to say no reservation found on your name.
assistant
Thank you for your response.
user
Thank you for reaching us, have a nice day.
assistant