Hello, I am Andrew Turner.
user
Hello, how may I aid you?
assistant
Owing to an emergency, I need to amend my reservation. Can you help me?
user
Sure, I will help you in amending your reservation as per your request. Please allow me a moment to check the reservation on your name.
assistant
Sure, you can take your time to check. I will be in online.
user
Sorry Turner, there is no active reservation on your name in our data base.
assistant
No issues. Thank you for checking.
user
Thank you for reaching us for your need.
assistant
You are welcome.
user