Hi.
user
Hello, How can I support you at this moment?
assistant
I am Kimberly Wilson.
user
Ok.
assistant
 Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office the trip has been postponed. So, help me in changing the reservation.
user
Sure, I can help you in that.
assistant
Ok.
user
Please wait, let me check your reservation status.
assistant
Sure.
user
Thanks for your time.
assistant
Fine.
user
Sorry Kimberly Wilson, there is no active reservation on your name to change it.
assistant
No problem. Thank you for your service.
user
Thanks for choosing us.
assistant