Hello, Kevin Collins here.
user
Hello. How may I help you?
assistant
I just want to cancel my recent reservation, due to heavy rainfall at my destination. Can you aid me for cancellation?
user
Sure, please wait a moment I will check and let you know.
assistant
Sure.
user
Thanks for waiting, unfortunately there is no reservation found with your name.
assistant
Ok, no worries. Thanks for your assistance.
user
Thanks picking us, have a great day.
assistant