Hello. I am Ashley Parker.
user
Hello, how can I serve you today?
assistant
I want to change my existing reservation, can you please help me with this?
user
Sure, I will help you.
assistant
Thank you.
user
Please wait  for a while.
assistant
Sure, take your time.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, no problem. Thank you for your time.
user
Thank you.
assistant