Hi.
user
Hello. How can I address you?
assistant
Due to heavy rains my tournament got postpone, can you please help me in cancel my recent reservation?
user
Sure, we are ecstatic to help you.
assistant
Thank you.
user
May I know your name?
assistant
I am Patricia Lopez.
user
Please give me a moment.
assistant
Sure.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for picking us.
assistant