Hello.
user
Hello, how can I assist you for the day?
assistant
Please change my existing reservation due to some health issues?
user
Sure, I am here to help you. May, I know your good name?
assistant
Sure, I am Kenneth Hernandez.
user
Sorry, we found no reservation on your given name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant