Hello.
user
Hello. How may I help you out?
assistant
I would like to cancel my previous ticket, can you please help me to do that?
user
Sure, I will help you in cancelling the reservation. May I know your name please?
assistant
Thank you for considering my request. My name is Raymond Hill.
user
Sorry, there are no reservations found on your name.
assistant
It's ok, anyways thank you for your time.
user
Thank you for reaching us.
assistant
You are welcome.
user