Hi. Robert Thomas is my name.
user
Hello, how can I aid you today?
assistant
Owing to an emergency I had to request for this cancel reservation. Will you aid me?
user
Sure, please wait for a moment, I will check and get back to you.
assistant
Ok, I will wait.
user
Sorry, there was no reservation found with your name.
assistant
No worries at all. Thank you for your service.
user
Ok, thank you for opting us.
assistant