Hello.
user
Hello. How may I assist you today?
assistant
I want to cancel my reservation due to heavy floods at my destination place, so please help me.
user
Sure, I am happy to help you with the ticket cancellation. Can I have your good name please?
assistant
Sure, this is Raymond Lewis.
user
Ok, can I put the conversation on hold for a while?
assistant
Sure.
user
I am really sorry to intimate you that, there is no active reservation found with your name.
assistant
Not a problem, thank you.
user
You are most welcome. Thank you for opting us.
assistant