Hi, Sharon Nelson here.
user
Hello, how may I assist you?
assistant
Due to sudden demise of my grandmother I need to cancel my reservation. Can you please help me with cancelling?
user
Sure, please wait a while. I will check and revert you.
assistant
Ok.
user
Thank you for your time. Unfortunately there is no reservation found with your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant