Hello.
user
Hello, how may I help you today?
assistant
I am Emma Mitchell. Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.
user
Sure, I am glad to help you. Please be on hold.
assistant
Ok.
user
There is no reservation found on your name in our database to cancel it.
assistant
Not an issue. Thank you.
user
Thank you for availing us.
assistant