Hello.
user
Hello.
assistant
I am Mark King.
user
How may I assist you at this moment?
assistant
I would like to cancel my reservation as I have my brother's housewarming, can you please help me out?
user
Sure, I can assist you with that.
assistant
Thank you.
user
Please wait a moment.
assistant
Sure, take your time.
user
Sorry for the trouble, there is no ticket booking found on your name to cancel.
assistant
Ok no problem, thank you for your services.
user
You are welcome. Thank  you for contacting us.
assistant