Hello.
user
Hello, how can I be your guide for today?
assistant
I want to postpone my trip due to an emergency. Can you aid me in amending my existing reservation?
user
I am glad to help you in amending your reservation.
assistant
Thank you.
user
Could you please provide your name to check our booking list about the reservation status with your name?
assistant
I have booked the name Charles Turner.
user
Please be on hold for sometime to check the active reservation with your name in our list.
assistant
Yes, you can take your time.
user
I regret to say this Charles Turner, there is no active reservation with your name in our booking list.
assistant
No issues. Thank you for checking.
user
You are welcome, thank you for choosing our service.
assistant