Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
user
Sure, I will help you with cancellation.
assistant
Thank you.
user
May I know your good name?
assistant
Myself Angela Robinson.
user
Please wait for a moment, while I check for your reservation.
assistant
Sure, take your time.
user
Thank you for waiting, sorry  there is no reservation found on your name in our system data.
assistant
It's ok, thank you for your help.
user
Thank you for visiting us, have a nice day ahead.
assistant