Hello.
user
Hello, how may I help you?
assistant
I am planning to cancel my recent reservation, due to some health issues, can you help me?
user
Sure, please give me a minute.
assistant
Ok.
user
May I know your name?
assistant
My name is Rebecca Roberts.
user
Ok. Mr. Roberts, there is no reservation found with your name.
assistant
It's ok, no problem. Thank you for the information.
user
Most welcome.
assistant