Hello.
user
Hello, how may I assist you today?
assistant
I am Elizabeth Perez. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I will help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure, take your time.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant