Hello.
user
Hello, how can I help you?
assistant
Owing to an emergency I had to request for this cancel reservation. Can you please help me with this?
user
Sure, we are here to help you. May I know your name to check the details?
assistant
Sure, I am Susan Clark.
user
Please wait a moment.
assistant
Sure.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Ok, Thank you for your help.
user
Thank you for reaching us.
assistant