Hello, I am Jessica Anderson.
user
Hello, how may I assist you?
assistant
my schedule of attending a conference got cancelled due to heavy rains. Can you help me in cancelling my existing reservation?
user
Sure, please be on hold.
assistant
Sure.
user
Thank you for being on hold. There is no reservation on your name.
assistant
Ok, Thank you for your information.
user
Thank you for reaching us.
assistant