Hello.
user
Hello.
assistant
Joshua Collins here.
user
What can I do for you today?
assistant
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.
user
Joshua Collins, let me check with your existing reservation first before cancelling.
assistant
Sure.
user
I'm so sorry Joshua Collins, we couldn't find any reservation by your name.
assistant
It's ok, no issues.
user
Can I provide any other information to you?
assistant
No, thank you for your information.
user
Feel free to choose our services again, thank you.
assistant
Sure, thank you.
user