Hello.
user
Hello, how may I help you today?
assistant
I want to cancel my recent reservation. Could you help me with that?
user
Sure, can I know your name to check with your details.
assistant
Carol Williams.
user
Please wait.
assistant
Ok.
user
Sorry, there are no active reservations on your name to cancel.
assistant
That's ok, no problem. Thank you.
user
Thank you for reaching our service.
assistant