Hello.
user
Hello, how may I assist you?
assistant
I want to cancel my recent reservation, because recently I got an accident as per doctor said I have to take rest for few months. will you help me?
user
Sure, may I know your name?
assistant
My name is Jonathan Lewis.
user
Jonathan Lewis, there is no reservation on your name.
assistant
That's Ok, thanks for your help.
user
Thank you.
assistant