Hi.
user
Hello. How can I assist you today?
assistant
I am Jacob Wright. Owing an emergency want to change my reservation, can you help me with it please?
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Ok.
user
Jacob Wright, there is no reservation found under your name.
assistant
That's ok, thank you for the response.
user
You are welcome. Thank you for contacting us.
assistant