Hello.
user
Hello.
assistant
I am Virginia Allen.
user
How can I help you?
assistant
I would like to cancel my reservation as my father got hospitalised, can you please help me out?
user
Sure, I will help you out with that.
assistant
Thank you.
user
Please give me a moment to check out your reservation status.
assistant
Sure.
user
Sorry, we couldn't find any reservation under your name to cancel.
assistant
Ok no problem, thank you for your services.
user
Thank you for approaching us.
assistant