Hi.
user
Hello, how can i help you today?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
May, I know your good name please?
assistant
I am Richard Miller.
user
Ok, please wait a moment.
assistant
Sure.
user
 Sorry, we found no reservation on your given name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for choosing us.
assistant