Hello. I am Amy Anderson.
user
Hello, how can I assist you today?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me out?
user
Sure, please wait while I check for your reservation.
assistant
Thank you.
user
Sorry, there was no active reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for contacting us.
assistant