Hi.
user
Hello.
assistant
Susan Rodriguez here.
user
How can I help you?
assistant
I need your help in cancelling my recent reservation. Can you please help me?
user
Sure, I will help you with that.
assistant
Ok.
user
 Susan Rodriguez, we didn't find any active reservation under your name in our database.
assistant
Ok, not a problem. Thank you for giving the information.
user
Thank you for reaching us.
assistant