Hello.
user
Hello, how may I assist you?
assistant
I want to change my existing reservation. Could you help me with that?
user
Sure, may I know your good name please?
assistant
William Harris.
user
Please wait for a moment.
assistant
OK.
user
Sorry, there is no reservation found on your name in our database to change.
assistant
That's ok, no problem. Thank you.
user
Thank you for approaching us.
assistant