Hello.
user
Hello. How can I help you?
assistant
My holiday vacation has been postponed, can you please help me for changing the existing reservation?
user
May I know on whose name did you booked the reservation.
assistant
Sure, my previous reservation is on the name of Donna Hernandez.
user
Please wait a while, I will check and inform you.
assistant
Sure.
user
There is no reservation on your name in our database.
assistant
Ok, no problem.
user
Thank you for reaching us.
assistant
Thank you for your information.
user