Hello. I am Eric Perez.
user
Hello, how may I help you today?
assistant
I want to change my reservation, due to heavy rainfall in New York, can you help me?
user
Sure Perez, I am here to help you with this.
assistant
Thank you.
user
Sorry Perez, there is no reservation found as per your name to change your reservation.
assistant
That's ok, thank you for your information.
user
You are welcome always.
assistant