Hello, I am Eric Martin.
user
Hello, how can I help you today?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, please wait for a moment.
assistant
Ok.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
No problem, thanks for your information.
user
Thank you for reaching us.
assistant