Hello.
user
Hello. How can I assist you?
assistant
Can you please change my reservation as my plan to go for trekking got postponed. Can you help me?
user
Yes, can you tell me your name?
assistant
Dorothy Miller here.
user
Sorry to inform you that there is no reservation found on your name.
assistant
It's ok, thank you for the information.
user
Thank you for contacting us.
assistant