Hi.
user
Hello, how can I assist you?
assistant
Can you please change my recent reservation? As my planned trip has been postponed to some other dates.
user
Sure, I can help you with that. May I know your good name please?
assistant
Sure, my name is Eric Martin.
user
Ok, please wait for a while.
assistant
Sure, I'll wait for your response.
user
Eric Martin, there is no active reservation found under your name to do cancellation.
assistant
Oh! That's ok, thank you for giving the information anyways.
user
Thank you for choosing us, have a nice day.
assistant