Hello.
user
Hello, how can I render you today?
assistant
I would like to cancel my reservation due to heavy rains at my destination place, please aid me in booking. Will you help me in cancellation?
user
Sure, I will help you with that. May I know your name to check your details in our database?
assistant
Sure, my name is Stephanie Hernandez.
user
Please wait a while.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
No issues, thanks for your support.
user
Thank you for choosing us.
assistant