Hi.
user
Hello, how may I aid you today?
assistant
I am Samuel Johnson, please cancel my ticket with earlier reservation because my grand father is hospitalised suddenly. Can you assist me in cancelling a ticket?
user
Sure, please wait for a minute.
assistant
Ok.
user
Thank you for your time, there was no reservation found with your name in our airline database.
assistant
Thanks for quick response.
user
Thank you for reaching us.
assistant