Hi.
user
Hello, how may I help you?
assistant
I need to cancel my ticket due to my health issue, can you help me?
user
Sure, may I know your name please?
assistant
I am Edward Thomas.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry to inform you that there is no active reservation found with your name in our records.
assistant
That's ok. Thank you for your help.
user
Most welcome.
assistant