Hello.
user
Hello. How may I assist you?
assistant
I want to cancel my reservation due to some health issues, so please help me.
user
Sure, I am here to help you.
assistant
Please check the reservation on the name of Emma Green.
user
Please wait for a moment.
assistant
Sure.
user
Emma Green, no reservation has been found on your name in our database.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant