Hello.
user
Hello, how can I help you today?
assistant
Would it be possible to change my reservation, which I have done with my name?
user
Sure, please share me your name to check the details in our database.
assistant
My name is Charles Gonzalez.
user
Please wait a moment.
assistant
Sure.
user
Sorry to inform you that there is no reservation found on your name to do modifications.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant