Hello, I am Cynthia Smith.
user
Hello Cynthia Smith, how may I help you?
assistant
I want to cancel my trip due to an emergency. Can you aid me in cancelling my existing reservation?
user
Sure, I will help you.
assistant
Thank you.
user
Please wait, let me check your reservation status in our database.
assistant
Take your time.
user
Sorry, there is no reservation found under your name in our database.
assistant
No issues. Thank you for checking.
user
You are most welcome and thank you for contacting us.
assistant
You are welcome.
user