Hello.
user
Hello. How may I help you?
assistant
I am Thomas Lopez, want to cancel my recent reservation due to some personal issue. Please help me out with that.
user
Please wait for a moment.
assistant
Sure.
user
I have successfully cancelled your reservation and the amount will be refunded to you within 2 business days.
assistant
That's great, thank you for your help.
user
Most welcome.
assistant