Hello. I am Elizabeth Wilson.
user
Hello. How can I aid you?
assistant
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
Ok, please wait I will revert you in a moment.
assistant
Sure.
user
 Sorry to inform you that no reservation was found on your name.
assistant
Ok, no problem. Thanks for your information.
user
 Thank you for availing us.
assistant