Hello.
user
Hello. How may I aid you today?
assistant
Can you please help me in cancellation of my ticket which I have done last week?
user
Sure, I will help you with that. May I know your name please?
assistant
Thank you and my name is William Miller.
user
I am sorry to say that there is no reservation found under your name.
assistant
It's ok, thank you.
user
Thank you for reaching us.
assistant