Hello.
user
Hello. How can I help you today?
assistant
I want to change my existing reservation due to bad weather condition, can you please help me with that?
user
Sure, I am here to help you with that. May I know your name please?
assistant
My name is Jonathan Jones.
user
Please wait for a while, let me check your previous reservation status.
assistant
Sure.
user
Thank you for waiting. There is no active reservation found on your name in our database to change.
assistant
Not an issue, thank you.
user
Thank you for reaching us, have a great day.
assistant