Hi.
user
Hello. How can I assist you today?
assistant
I booked a flight ticket in your agency for my holiday trip to Houston but now I want a change in the travel dates. So can you go ahead and change my flight ticket?
user
Sure, may I know your name to check for the previous reservation?
assistant
I am Timothy Mitchell.
user
Please allow me a moment.
assistant
Sure.
user
Timothy Mitchell, there is no reservation found under your name.
assistant
Ok, not a problem. Thanks for your information.
user
Thank you for contacting us.
assistant