Hi.
user
Hello, how can I assist you today?
assistant
I met with an accident and my leg got fractured, so I am unable to travel now. Can you please help me with cancelling my reservation?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name to proceed further?
assistant
My name is Scott Anderson.
user
Ok, please wait for a while.
assistant
Ok.
user
Thank you for your time. We are sorry to inform you that there was no reservation found on your good name.
assistant
No issues, thank you for your information.
user
Thank you for contacting us.
assistant