Hello.
user
Hello. How may I assist you?
assistant
Due to the heavy rains, I am planning to change my reservation to new travel dates. Can you help me over that?
user
Sure, we are glad to help you. Please help me with your good name.
assistant
Ok, I am Ashley Green.
user
Sorry, there is no active reservation on your name in our records.
assistant
It's ok, thank you.
user
Thank you for contacting us.
assistant