Hello.
user
Hello, how can I help you today?
assistant
I am Paul Phillips. I would like to cancel my reservation as I am leaving for hometown, can you please help me out?
user
Sure, please wait for a moment.
assistant
Thank you. Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok no problem, thank you for your services.
user
Thank you for reaching us.
assistant