Hello.
user
Hello, how can I help you?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
user
Sure, we are here to help you.
assistant
Thank you.
user
On whose name, the reservation has been made earlier?
assistant
On my name that is Donna Wilson.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name.
assistant
It's ok, thank you for your help.
user
Thank you for reaching us.
assistant