Hello.
user
Hello. How may I guide you today?
assistant
Please change my existing reservation due to some health issues?
user
Sure, I will help you with that. May I know your name to check your previous reservation?
assistant
Sure, I am Gary Lopez.
user
Please be on hold.
assistant
Sure.
user
Sorry, I didn't find any reservation on your name in our database to change your reservation.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for approaching us, have a great day.
assistant