Hello.
user
Hello, how may I assist you today?
assistant
My friend make a reservation for Orlando to spend holiday with me, now he is ill and our plan was postponed. Can you please help me to change it?
user
Sure, may I know on what name ticket has been reserved?
assistant
Sure, my name is Virginia Hernandez.
user
Sorry, there is no reservation found on your name.
assistant
Ok, thanks for your help.
user
Thank you for reaching us.
assistant