Hello.
user
Hello, how can I help you now?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, I will help you with that. May I know your name please?
assistant
I am Dorothy Smith.
user
Sorry, there is no reservation found on your name.
assistant
That's ok, no issues. Thank you for the information.
user
Thank you for approaching us, have a nice day.
assistant