Hello.
user
Hello, how can I aid you?
assistant
My name is Dorothy Thompson. I want to change my existing reservation due to my exams got postponed.
user
Ok, please hold on, let me check your existing reservation.
assistant
Sure.
user
Thank you for holding on, we could not found any reservation to change on your provided name.
assistant
Ok, No problem. Thanks for the information.
user
Thanks for contacting us.
assistant