Hello.
user
Hello. How can I help you today?
assistant
Owing to an urgency, I would like to cancel my recent reservation. Can you help me with this?
user
Sure, please share your name.
assistant
My previous reservation has done with the name Catherine Lopez.
user
Sorry Lopez, no reservation found.
assistant
Ok, not an issue. May be something went wrong while booking the ticket.
user
Thank you choosing us.
assistant
Thank you for providing information.
user