Hello.
user
Hello, how may I serve you?
assistant
Please help me to cancel my booking now, I am sick.
user
Sure, I am happy to help you. May I know your good name to proceed further?
assistant
My name is Daniel Brown.
user
Sorry, there is no active reservation on your name in our data.
assistant
Oh! THat's sad to know from your side, thank you for checking anyways.
user
Thank you for choosing us.
assistant
Most welcome.
user