Hello.
user
Hello. How can I help you?
assistant
My visiting location is destroyed by floods so can you please help me in changing my recent reservation?
user
Yes, I can help you. Can you tell me your name for checking?
assistant
Sure, my name is Carolyn Anderson.
user
Sorry to inform you that there is no reservation found on your name.
assistant
That's ok, thank you for giving the information.
user
Thank you for contacting us.
assistant