Hi.
user
Hello, how can I help you?
assistant
Due to emergency I need to cancel my recent reservation, Can you please help me with thta?
user
Sure, may I know your good name please?
assistant
I am Donna Wilson here.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry, no reservation found with your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for choosing us.
assistant