Hi.
user
Hello, how may I be at your service today?
assistant
I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
user
May I know your name please to check the status of your reservation?
assistant
I am Steven Baker.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Ok.
user
I have successfully cancelled your reservation and the amount will be refunded to you within 2 business days.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant