Hello.
user
Hello.
assistant
I am Ruth Mitchell.
user
How may I assist you today?
assistant
I want to change my existing reservation due to sudden demise of my grand father. Can you please help me with this?
user
Sure, we are here to help you.
assistant
Thank you.
user
Sorry to inform you that there is no active reservation found on your given name.
assistant
Ok, not an issue. Thank you for checking.
user
Thanks for reaching us, have a nice day.
assistant