Hi.
user
Hello. How can I serve you?
assistant
I need to cancel my reservation due to some issues, can you help me out?
user
Sure, I can help you and may I know your name for checking purpose?
assistant
Thank you for considering my concern and myself Christopher Perez.
user
Please allow me a moment.
assistant
Sure, take your own time.
user
Thank you for being on hold, I have checked with your information in my portal to cancel your booking but is displayed that there is no user name found to cancel the booking.
assistant
That's ok, not an issue. Thank you for your information.
user
You are welcome and have a nice day.
assistant