Hi.
user
Hello, How can I serve you?
assistant
Owing to an emergency I had to request for this cancel reservation.
user
Sure, May I know your name?
assistant
My name is Catherine Harris.
user
Please wait a second.
assistant
Sure.
user
We have found a reservation on your name, Shall I cancel it?
assistant
Please cancel reservation.
user
Your ticket has been cancelled.
assistant
Thank you.
user
Thank you for opting us.
assistant