Hello.
user
Hello. How may I aid you?
assistant
The event which I am going to attend has been cancelled, please help me in cancelling my recent reservation.
user
May I know your name?
assistant
My name is Laura Gonzalez.
user
 Your reservation found and ticket has been cancelled. Amount will be credited in your bank account within four working days.
assistant
Thank you for your assistance.
user
Thank you.
assistant