Hello.
user
Hello. How can I help you?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, let me know your name to check your reservation details in our database.
assistant
Thank you. Myself Susan Turner.
user
Please wait for a while.
assistant
Sure, I will wait for your response.
user
We have found your reservation and we have cancelled it.
assistant
Thank you for your help.
user
Thank you for reaching us.
assistant
Most welcome.
user