Hello.
user
Hello. How may I aid you today?
assistant
I am James Moore, I want to cancel my reservation due to health issue.
user
Sure, I will help you. Please wait a moment to check your previous reservation.
assistant
Thank you.
user
We regret that, there is no reservation with your name in our records.
assistant
It's ok, anyway thank you for the help.
user
Thank you for reaching us, have a great day.
assistant