Hello.
user
Hello. How may I help you?
assistant
I need to cancel my existing reservation, which is done recently. Can you please help me out?
user
Sure, we are here to help you.
assistant
Thank you for considering my request.
user
May I know your name please?
assistant
Ok, please check reservation under the name of Frank Walker.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, not a problem. Thank you for the information.
user
Thank you for contacting us.
assistant