Hello.
user
Hello, how may I aid you at this moment?
assistant
I want to cancel my reservation as my plan to visit my home is cancelled. Can you help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name?
assistant
My name is Janet Hernandez.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, thank you for the information.
user
Thank you for choosing us.
assistant