Hi.
user
Hello, how can I help you?
assistant
Can you please cancel my reservation?
user
Sure, let me know your name please?
assistant
Justin Jones here.
user
Give me a moment.
assistant
Sure.
user
 Justin Jones. I regret to inform that there is no reservation by your name.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant