Hello.
user
Hello, how may I serve you at this moment?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please help me out?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Shirley Campbell.
user
Ok, please be on hold.
assistant
Sure.
user
Sorry to inform you that, we did not find any reservation against your name.
assistant
That's fine, thank you for your service.
user
Thank you for choosing us.
assistant