Hi.
user
Hello. How can I help you?
assistant
Actually, I want to cancel my reservation due to some problems, can you please help me?
user
Yes, can I know your name?
assistant
Sure, my name is Jennifer Baker.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Ok, no problem. Thank you for your service.
user
Thank you for reaching us.
assistant