Hello.
user
Hello. How may I assist you today?
assistant
Can you please change my reservation?
user
Sure, I am here to help you. Can you please help me with the name on the ticket?
assistant
Jack Nelson here.
user
Please wait a moment.
assistant
Ok.
user
Thank you for waiting. Jack Nelson, regret to inform that there is no active reservation found in our database to change.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant