Hello, I am Betty Jackson.
user
Hello, how may I help you?
assistant
I want to cancel my trip due to an emergency. Can you help me?
user
Sure, I will help you. Please wait for a moment.
assistant
Thank you. Take your time.
user
Sorry, there is no reservation found on your name.
assistant
No issues. Thank you for checking.
user
Thank you for reaching us.
assistant
You are welcome.
user