Hi.
user
Hello. How may I assist you?
assistant
Can you please cancel my recent reservation? As my planned trip has been cancelled.
user
Sure, I am here to help you with the ticket cancellation. Can I know your name?
assistant
Sure, my name is Charles Gonzalez.
user
Ok, please allow me sometime to check your ticket status.
assistant
Sure, I'll wait for your response.
user
Sorry to inform you, I haven't found any active reservation with your name in our database to cancel the ticket.
assistant
That's ok, thank you for giving the information anyways.
user
You are welcome. Thank you for opting us.
assistant