Hi.
user
Hello, do you need any help from us?
assistant
This is Pamela Martin. I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?
user
Sure, please allow me a moment.
assistant
Ok.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
That's ok, thanks for checking.
user
You are welcome, have a great day.
assistant