Hello,.
user
Hello, how can I amend you today?
assistant
Owing to an emergency, my soccer tournament got cancelled. So I had a request to you to cancel my existing reservation.
user
Sure, I will help you with that.
assistant
Thank you.
user
Let me know your name to check your reservation?
assistant
My name is Nicole Williams.
user
Please wait a moment.
assistant
Sure.
user
Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?
assistant
Yes, please cancel it.
user
Your ticket has been cancelled and your ticket fare will be refunded to your bank account.
assistant
Thank you.
user
Thank you for reaching us. Have a cheerful day!.
assistant