Hello.
user
Hello.
assistant
I am Amy Nelson.
user
Amy, how may I aid you?
assistant
Due to some problems my trip was cancelled so can you please cancel my reservation?
user
Sure, please give me a moment to check your ticket status.
assistant
Ok, thank you for your positive response.
user
Sorry, no reservation is available by your name.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for choosing us.
assistant