Hi.
user
Hello, how may I help you?
assistant
I want to change my existing reservation due to some health issues, can you please help me in this intent?
user
Sure may I know your name to proceed?
assistant
Sure, my name is Eric Lopez here.
user
Please give me a moment to check Eric.
assistant
Sure, take your own time.
user
Sorry Eric, there is no reservation found on your name.
assistant
No problem. Thank you for your service.
user
You are welcome.
assistant