Hello.
user
Hello.
assistant
I am Karen Adams.
user
How can I help you?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
user
Sure, I'll help you in that. Please be on hold.
assistant
Yes, take your time.
user
I have found your reservation, shall I proceed to cancel it for sure?
assistant
Yes, cancel my reservation.
user
I have successfully cancelled it, have a great day.
assistant
Thank you for helping me.
user
Thank you for choosing us.
assistant