Hi.
user
Hello, How can I serve you?
assistant
I want to change my existing reservation because my test match has been postponed due to heavy rains.
user
Surely, I will help you. May I know your name?
assistant
Yes, I am Thomas Phillips.
user
Sorry, No reservation found on your name.
assistant
Not an issue. Thanks for your support.
user
Thank you, Have a nice day.
assistant