Hello.
user
Hello, how can I help you?
assistant
I want to change my existing reservation due to postpone of my event. Could you please help me?
user
Sure, may I know your name please?
assistant
Sure, I am Charles Turner.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry, there was no reservation found with your given name.
assistant
No issue, Thank you for the information.
user
Thank you for opting us.
assistant