Hello, I am Christine Carter.
user
Hello, how may I help you at this moment?
assistant
As my manager did not approve my leave, so I would like to cancel my ticket.
user
Can I have a moment please?
assistant
Sure, take your time.
user
Sorry, no ticket is showing on your name.
assistant
That's ok, may be my friend has cancelled it before.
user
Yes, it may be. Thank you for approaching us.
assistant
Welcome.
user