Hello.
user
Hello. How can I help you?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out with changing of my reservation?
user
Sure, I am here to help you.
assistant
Thank you.
user
Can you please provide your name to check for earlier reservation?
assistant
Sure, myself Emily Thompson.
user
Just a minute.
assistant
Ok.
user
Thank you for waiting, I did not find any reservation on your name to proceed for modification.
assistant
It's ok, thank you for your time.
user
Thank you for contacting us.
assistant