Hello.
user
Hello. How may I assist you today?
assistant
I want to cancel my ticket due to snow storm in my hometown.
user
Sure, I am gleeful to help you with that. May I know your name please?
assistant
Robert Allen here.
user
Please wait for a moment, let me check your previous reservation status.
assistant
Sure.
user
 Robert Allen, I have found your previous reservation and cancelled it successfully.
assistant
Thank you.
user
Thank you for contacting us. Have a nice day.
assistant