Hello.
user
Hello, how best  I can serve you today?
assistant
Owing an emergency, I want to cancel my reservation. can you help me for that?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name to check your reservation status?
assistant
My name is Patrick Wright.
user
Ok, please be on hold.
assistant
Sure, I will wait for your response.
user
Sorry, we could not find any reservation against your name.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant