Hi.
user
Hello,. How can I render you today?
assistant
 Owing to an emergency, my planned to Sky diving with friends has been cancelled.
user
Ok.
assistant
Can you help me with that?
user
Sure, to check with your reservation I provide your name.
assistant
I am Charles Martinez.
user
Sorry Martinez, there is no active reservation found on your name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for opting us.
assistant