Hello.
user
Hello. How may I guide you?
assistant
I have already booked my ticket to Boston but due to an emergency my trip got postponed.
user
Can I know your name?
assistant
My name is Joseph Davis.
user
Please hold on for a moment, let me check.
assistant
Ok, take your time.
user
I am sorry to inform you that there are no reservations with your name.
assistant
That's fine. Thank you for your information.
user
Thank you, have a good day.
assistant