Hello.
user
Hello, how may I assist you today?
assistant
Due to heavy rainfall, I would like to cancel my recent reservation. Please help me out.
user
Sure, we are here to help you.
assistant
Thank you.
user
Sure, can I have your name to proceed further?
assistant
My name is Joshua Rodriguez.
user
Ok, please wait a moment.
assistant
Sure, take your time.
user
Thank you for your time, sorry no reservation found on your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant