Hai.
user
Hello. How can I help you at this moment?
assistant
Here Thomas White. I need to cancel my recent reservation because my health is not good.
user
Sure, I can help you with that. Please wait a moment, I will check your previous reservation status.
assistant
Sure, take your own time.
user
There is no previous reservation available in your name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us, have a good day.
assistant