Hello.
user
Hello, how may I help you?
assistant
Karen Anderson here. On the occasion of our anniversary I had booked a ticket to my home, but, due to some office issues the trip got cancelled. Can you cancel my recent booking?
user
Sad to hear that, please give me a moment, I will try my best.
assistant
Sure, I will wait.
user
Sorry Karen, there is no reservation showing on your name.
assistant
Ok, no problem, thank for your quick response in searching and providing your information.
user
Thank you for showing interest in helping me.
assistant