Hello.
user
Hello, how can I assist you?
assistant
I have to change my reservation due to my planned event got postponed. So please help me with that.
user
Sure, may I know your name to check your reservation from our database?
assistant
Thank you. Please check the reservation with my name Helen Lewis.
user
We regret to inform you that there is no active reservation found on your name to change.
assistant
Oh! It may not be booked properly. Anyway, thank you for time.
user
Thank you for opting us.
assistant
Most welcome.
user