Hello.
user
Hello, how may I assist you?
assistant
My name is Robert Roberts.
user
Ok, Robert Roberts.
assistant
I want to cancel my reservation, due to some issue.
user
Give  ma  moment.
assistant
Ok.
user
Sorry, no reservation found with your name.
assistant
It's ok.
user
Thank you for choosing us. Have a good day.
assistant
Thank you for checking.
user