Hello.
user
Hello, how can I help you today?
assistant
I need you to make few changes in my recent booking, please help me.
user
Sure, Let me know your name to check your reservation?
assistant
My name is Christine Edwards.
user
I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
That's ok. Thank you.
user
Thank you for choosing us.
assistant