Hello.
user
Hello, how can I help you?
assistant
I want to cancel my ticket as I am sick.
user
Sure, I am here to help you. May I know your name?
assistant
Nicholas Harris here.
user
Thank you. Please wait for a while, let me check your reservation status.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
No problem, thank you.
user
You are most welcome.
assistant