Hello.
user
Hello. How can I assist you?
assistant
Due to my ill health, I couldn't travel to Dallas, so could you change my existing reservation?
user
Sure, can I know your name for checking the previous reservation?
assistant
Previously, I have booked with the name of Donna Anderson.
user
No reservation found by your name, Donna Anderson.
assistant
Ok, no problem.
user
Thanks for reaching us, have a nice day.
assistant
Thank you for checking the status.
user