Hello.
user
Hello, how may I render you?
assistant
I have an earlier reservation to sign a new contract for new project, due to some problems it got postponed. Can you please help me in changing my reservation?
user
Sure, I am glad to help you. May I know your name?
assistant
Thank you for accepting my request, I had reserved it on the name of Scott Martinez.
user
Please give me a moment to check your ticket status.
assistant
Sure, take your time.
user
Sorry Scott Martinez, no reservation is available by your name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you for reaching us.
assistant