Hello.
user
Hello.
assistant
My name is Paul Jackson.
user
Paul Jackson. How can I help you?
assistant
I need to cancel my recent ticket because the meeting which is planned got cancelled for now. Can you please help me to cancel the ticket?
user
Paul Jackson, can you give me a moment.
assistant
Sure, take your time.
user
Sorry to inform that there is no reservation by the name  Paul Jackson.
assistant
It's ok, not a problem with that. Thank you for spending your time.
user
Thank you for reaching us.
assistant