Hello.
user
Hello, how may I help you?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
user
Sure, can you please tell me your name?
assistant
Myself Christopher Wright.
user
Ok, please wait a minute.
assistant
Sure.
user
Sorry to inform you that but there is no active reservation found under your name.
assistant
It's ok, thank you for your help.
user
Most welcome.
assistant