Hello.
user
Hello, how can I assist you?
assistant
I want to change my existing reservation due to postpone of my exams. Can you help me in that?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name?
assistant
Myself Deborah Lee.
user
Ok, please wait for a moment.
assistant
Ok.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Ok, no problem.
user
Thank you for choosing us.
assistant
Thank you for checking.
user