Hello.
user
Hello. How may I assist you now? I am here to assist you with all your concerns related to the flight reservations.
assistant
Actually my Snooker's  competition is postponed so that, I want to change my existing reservation. Can you help me?
user
Ok, please allow me to check with your existing reservation.
assistant
Sure.
user
May I know your good name please?
assistant
Yes, I am Deborah Young.
user
Sorry to inform you, there is no active reservation found under your name.
assistant
Ok, not a problem.
user
Thank you for choosing us, have a great day.
assistant
Thank you for your information.
user