Hi.
user
Hello, how can I render you today?
assistant
I would like change my reservation due to my plan has changed. Can you help me in this?
user
Sure, we will help you.
assistant
Thanks.
user
May I know your name please?
assistant
My name is Kathleen Harris.
user
Ok, please hold on a moment.
assistant
OK.
user
Thanks for your time, no reservation was found on your name in our database.
assistant
Ok, thanks for the information.
user
Thank you for choosing us.
assistant