Hi.
user
Hello. How may I help you out?
assistant
One of my friend got engaged on the same date which I have planned to reach my home town but I am unable to travel now, can you please help me in modifying my flight ticket?
user
Sure, I will help you in changing your reservation.
assistant
Thank you for accepting my request.
user
Please wait a moment.
assistant
Sure.
user
May I know your name please?
assistant
I am Andrew Clark.
user
Sorry, there are no reservations found in our database.
assistant
Oh! Ok, no issues with that, it might not confirmed till now, I can check it later. Thank you for your help.
user
Thank you for approaching us.
assistant