Hello.
user
Hello, how can I provide service to you?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Sure, may I know your name to check the reservation?
assistant
Yes, my name is Daniel Parker.
user
Please wait, I will check the reservation in the database and get back to you.
assistant
Sure, I will wait for your reply.
user
Sorry, there is no reservation found on your name.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us.
assistant