Hello.
user
Hello, how can I help you today?
assistant
I have to cancel my ticket because the planned trip got cancelled. Can you please help me to do that?
user
Sure, we are here to help you.
assistant
Thanks a lot for accepting my request.
user
On whose name, the reservation has been made earlier?
assistant
I have reserved the past ticket with my name that is Ashley Johnson.
user
Please wait for a while, I will check the database and get back to you.
assistant
Ok, take your time.
user
Thanks for your time, we found a reservation in your name. Shall I proceed to cancel it?
assistant
That's great, please proceed with the ticket cancellation.
user
Your reservation has been cancelled.
assistant
Thanks a lot for your help.
user
Thank you for availing us, have a good day.
assistant