Hello.
user
Hello. How may I assist you?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Ryan Scott.
user
Wait a moment please.
assistant
Sure, take your time.
user
Ryan Scott, we haven't found any reservation under your name in our database.
assistant
That's ok, thank you for your information.
user
Thank you for choosing us.
assistant