Hi.
user
Hello, how can I assist you now?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, may I know your name please?
assistant
Myself Rachel Turner.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry Rachel, there is no reservation found on your name.
assistant
No problem, thanks for checking.
user
Thank you for approaching us.
assistant