Hello.
user
Hello. In which way I can aid you today?
assistant
I would like to change my existing reservation, due to examination schedule postponed. Can you please help me?
user
Sure, I will aid you with that.
assistant
Thank you.
user
May I know your name for checking your previous reservation status?
assistant
My name is Anna Harris.
user
Ok, please give me a moment, I will check your reservation status.
assistant
Sure.
user
There is no previous reservation available under your name.
assistant
No problem, thank you for checking.
user
Thank you for contacting us.
assistant