Hello.
user
Hello. How may I help you at this moment?
assistant
I need to cancel my reservation due to my leaves got cancelled. So please help me with cancelling my reservation.
user
Sure, I am here to  help you with that.
assistant
Thank you.
user
Can you please provide me your full name to check your ticket status?
assistant
Sure, myself Daniel White.
user
Ok, please be on hold for a minute.
assistant
Sure, take your time.
user
Sorry to inform you that, there is no reservation found with your name in our database to cancel.
assistant
That's ok, no problem. Anyway, thank you for your time.
user
Ok, thank you for your positive response.
assistant