Hello.
user
Hello. How may I guide you today?
assistant
I want to cancel my recent reservation, as my health is not good to travel. Can you please help me?
user
Sure, I will help you in cancelling, please hold on for a moment to check your reservation status. May I know your name please?
assistant
I am  Alexander Scott.
user
Scott, I did not find any reservation with your name in my database.
assistant
Ok, no problem.
user
Thank you for reaching us.
assistant
Thank you for your information.
user