Hi.
user
Hello, how can I assist you?
assistant
Owing to an emergency, my live concert got cancelled. So I want you to cancel my existing reservation.
user
Sure, please share the name on which you have reserved the ticket.
assistant
Sure, Karen Evans here.
user
Please wait for a while.
assistant
Sure.
user
We didn't find any reservation on your name.
assistant
Ok, no issues. Thank you for your assistance.
user
Thank you.
assistant