Hello. I am Nicholas Baker.
user
How can I help you today?
assistant
Due to an unexpected issues in my office, I need to cancel my ticket. Can you cancel my ticket?
user
Ok, give me a moment to check with your existing reservation.
assistant
Sure.
user
Nicholas Baker, thank you for waiting patiently. I am so sorry to inform you, there is no reservation found by your name in our data base.
assistant
Thank you for checking.
user
Thank you for consulting with us.
assistant