Hello.
user
Hello. How can I help you?
assistant
I'm Mark Thompson. My holiday trip has been cancelled. So, I would like to cancel my reservation. Can you please help me with that?
user
Yes, give me a moment.
assistant
Sure, take your time.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for consulting us.
assistant
You are welcome.
user