Hello.
user
Hello, how may I aid you today?
assistant
I am Ronald Evans, I want to cancel my reservation as my plan to attend family meeting is cancelled. Can you help me to cancel my reservation?
user
Sure, we are glad to serve you. Please wait a moment.
assistant
Sure.
user
Thank you for your time, we have found a reservation on your name. Shall I proceed to cancel.
assistant
Sure, cancel my reservation.
user
Sure, your ticket has been cancelled and your amount will refund to your registered bank account within 7 working days.
assistant
Ok, thank you for your service.
user
Thank you for opting us.
assistant