Hello.
user
Hello, how can I help you today?
assistant
Can you please help me in changing my existing reservation?
user
Sure, can you share your name to proceed further?
assistant
My previous reservation has done with the name Sharon Jones.
user
Sorry, no reservation found on your name in our records to change it.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for contacting us.
assistant