Hello.
user
Hello, how may I help you?
assistant
I need to cancel my recent reservation, can you please help me?
user
Sure, I am here to help you.
assistant
Ok.
user
May I know your name please?
assistant
Myself Joseph Gonzalez.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
That's ok, may be my brother was cancelled the reservation recently.
user
Thanks for contacting us.
assistant