Hi. Owing to an emergency, my holiday trip with friends got postponed. So I had a request to you to change my existing reservation?
user
Hello,. Sure, can I have your name please?
assistant
Sure, I had a earlier reservation with name Gregory King.
user
Ok, please wait I will get back to you.
assistant
Sure.
user
Thanks for waiting, no flight reservation found with your name.
assistant
Ok, no worries at all. Thanks for your kind service.
user
Thank you for choosing us.
assistant