Hello.
user
Hello.
assistant
I am Anna Hill.
user
How may I help you?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me in cancellation?
user
Sure, give me a moment.
assistant
Sure, take your time.
user
Sorry to say that, there is no reservation found under your name.
assistant
That's ok, thank you for your information.
user
Thank you for choosing us.
assistant