Hello.
user
Hello, How can I aid you?
assistant
Owing to an emergency I need to change my reservation,could you please help me?
user
Sure, May I know your name?
assistant
I am Patrick Wright.
user
Sure, Wait a minute.
assistant
Ok.
user
 Sorry to tell that there is no reservation on your name.
assistant
Ok,No problem.
user
Thank you for approaching us.
assistant
Thank you for your help.
user