Hello.
user
Hello, how may I help you today?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, may I know your name?
assistant
My name is Rebecca Moore.
user
Please wait a moment.
assistant
Sure, I will wait for your response.
user
Sorry, there are no active reservations on your given name to cancel.
assistant
That's ok, thank you for checking.
user
Thank you for reaching our service.
assistant