Hello,. I am Helen Lewis.
user
Hello, how may I help you?
assistant
Due to emergency work, my scheduled examination dates has been postponed.So I would like to cancel my recent reservation. Could you please help me with cancellation?
user
Sure, please wait for a minute.
assistant
Ok.
user
Thank you for waiting, there is no reservation found under your name.
assistant
Ok, no worries at all. Thank you for your information.
user
Thank you for reaching us.
assistant