Hello.
user
Hello.
assistant
My name is Mary Wilson.
user
How can I help you today?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I will help you to cancel your reservation.
assistant
Thank you.
user
Sorry, no reservation found on your name.
assistant
That's ok, thank you for checking.
user
Welcome, have a nice day.
assistant