Hello.
user
Hello, how can I assist you now?
assistant
Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?
user
Sure, I will help you with that. Can I  have your  good name  please to check your  reservation status?
assistant
My name is Barbara White.
user
Ok, please wait a moment.
assistant
Ok, I will wait.
user
Sorry Barbara White, no reservation has found under your name to cancel.
assistant
Anyway, thanks for the information.
user
Thank you  for choosing us.
assistant