Hello, I am Helen Lewis.
user
Hello, how can I be your helping hand?
assistant
I need to change my existing reservation due to postpone of my document verification in office. Can you please help me with that?
user
Sure, please wait I will get back to you.
assistant
Sure.
user
Sorry, we tried to find your reservation, but there is no reservation found on your name.
assistant
Ok, no issue. Thank you.
user
Thank you for approaching us.
assistant