Hello.
user
Hello. How may I assist you today?
assistant
I had reserved a flight on my grand father's name but due to some health issues I would like to cancel his ticket, can you help in that?
user
Sure, I will help you with that, may I know your name please?
assistant
Sure, his name is Brian Jackson.
user
I found reservation under the name of Brian, can I cancel it?
assistant
Yes, please go ahead.
user
Your grand father's ticket was successfully canceled.
assistant
Thank you for your help in ticket cancellation.
user
It's my pleasure.
assistant