Hello.
user
Hello. How may I aid you at this moment?
assistant
I have to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, I am happy to help you. Can I know your name please?
assistant
Thank you. Please check the reservation with my name Amy Scott.
user
Ok, please wait a minute.
assistant
Sure, take your time.
user
Sorry to tell you, there is no active reservation found with your name in our database to cancel the ticket.
assistant
Oh! It  may not be booked  properly due to server issues while  booking. Anyway, thank you for  your time.
user
You are most welcome. Thank you for choosing us.
assistant
Most welcome.
user