Hello.
user
Hello, how can I serve you today?
assistant
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
user
Sure, may I know your name to check further?
assistant
Thank you for your response, my name is Timothy Nelson.
user
Please wait.
assistant
Ok.
user
Sorry, no reservation found on your given name in our portal to cancel it.
assistant
Oh! It's ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant