Hello.
user
Hello. How may I assist you at this moment?
assistant
Due to bad weather, I want to change my reservation. Can you help me?
user
Sure, I will assist you with that. Can you please mention your name for checking your previous reservation status?
assistant
Cynthia Garcia here.
user
Ok, please hold on a moment.
assistant
Sure.
user
There is no previous reservation available under your name.
assistant
No issue, Thanks for the information.
user
Thank you for reaching us.
assistant