Hi.
user
Hello, how can I help you today?
assistant
Earlier I made a reservation for a connecting flight but I want to change my reservation for a direct flight due to travel time of connecting flight is more.
user
Sure, we will help you.
assistant
Thanks.
user
May I know on which name the ticket has been reserved?
assistant
Sure, please check with the name of Amy Gonzalez.
user
Ok, please wait for a while.
assistant
Sure.
user
Thank you for your time. Sorry to notify that, we couldn't find any reservation with your name.
assistant
Ok, no problem at all. Thanks for the information.
user
Thank you for choosing us, have a great day.
assistant