Hi, I am Barbara Smith.
user
Hello, how can I assist you today?
assistant
Owing to an emergency, my planned trip to Death valley adventure has been cancelled. So I want you to cancel my existing reservation.
user
Sure, I will help you to cancel your reservation. Please wait for a moment, while I search for the reservation.
assistant
Sure.
user
Thank you for waiting, sorry there is no reservation found on your name.
assistant
Ok, no issues at all. Thank you for your assistance.
user
Thank you for visiting us.
assistant