Hello.
user
Hello. What help can I do for you today?
assistant
Actually my IELTS Examination is postponed so that I want to change my existing reservation, can you help me?
user
Ok fine, may I know your name to check the reservation details?
assistant
Sure, I am Debra Walker.
user
Debra, actually I cannot find any reservation with your name.
assistant
Ok, no problem.
user
Thank you once again for contacting us.
assistant
Anyway's thank you for your information.
user