Hi.
user
Hello. How can I assist you?
assistant
Owing for an emergency, I want to cancel my flight reservation. Can you please help me?
user
Can I know your name to check the records of reservation?
assistant
Myself Helen Garcia.
user
Yes, please wait a moment I will check.
assistant
Sure.
user
Sorry, there is no reservation been found on your name to cancel.
assistant
No problem. Anyway, thank you for checking.
user