Hello.
user
Hello, how may I assist you?
assistant
I am Samantha Jackson. I want to change my reservation, due to my tour trip was postponed.
user
Sure, may I know your name to check the reservation details?
assistant
Already I mentioned above.
user
For confirmation I have asked your name again. Sorry Samantha, in our data base no reservation found on your name.
assistant
Not an issue. Thanks for your service.
user
Welcome. Thank you for reaching us.
assistant