Hello.
user
Hello.
assistant
I'm Deborah Edwards.
user
Edwards, how can I help you today?
assistant
My scheduled examination dates has been postponed. So, I would like to change my reservation. Can you please help me with that?
user
Sure, I will help you with that, please hold on for a moment to check your reservation status.
assistant
Sure, take your time.
user
Edwards, I did not find any reservation with your name in my database.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for reaching us.
assistant