Hi. I am Rachel Wilson.
user
Hello, how may I guide you at this moment?
assistant
I need to cancel my reservation due to some issue, can you help me out?
user
Sure, please wait for a while.
assistant
Ok, take your own time.
user
Thanks for your time, we found a reservation on your name, shall I proceed to cancel?
assistant
Ok, please cancel it.
user
Ok, your reservation is cancelled successfully.
assistant
Thank you for your help.
user
Thank you for choosing us.
assistant