Hi.
user
Hello, how can I aid you today?
assistant
I need to change my existing reservation due to urgent meeting, can you help me with that?
user
Sure, I am here to help you. Can I know your name please to check further?
assistant
I am Thomas Young.
user
Please wait.
assistant
Sure.
user
Sorry, no reservation is found on your name in our portal.
assistant
That's ok. Thank you for your service.
user
Thank you for contacting us.
assistant