Hello.
user
Hello, how can I provide assistance to you?
assistant
 I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.
user
Ok.
assistant
Will you aid me in cancellation?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name to check reservation?
assistant
I am Mary Martinez.
user
Please, wait for a while.
assistant
Sure, I will wait for your response.
user
Thank you for being patience, there is no reservation found on your name.
assistant
Not an issue. Thank you for your response.
user
Thank you for approaching us.
assistant