Hi,.
user
Hello. How can I assist you today?
assistant
Please change my existing reservation owing to an emergency.
user
Sure, I can help you with that. May I know your good name please?
assistant
My name is Ronald Martinez.
user
Ok, please be on hold while I'll check your reservation status.
assistant
Sure.
user
Ronald, there is no reservation found under your name to do changes in that.
assistant
Thanks.
user
Thank you for choosing us.
assistant