Hello.
user
Hello, how may I aid you?
assistant
I would like to cancel my recent reservation, can you help me in that?
user
Sure, we are here to help you. May I know your name please?
assistant
Sure, the ticket has been reserved on the name Matthew Clark.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
That's ok, no problem. Thank you for the information.
user
Thanks for contacting us.
assistant