Hi.
user
Hello. How may I help you today?
assistant
I need to cancel my reservation as I am not feeling well due to ill health. Can you help me with that?
user
Ok, I am here to help you with that.
assistant
Thank you for considering my request.
user
Could you send me your name?
assistant
Sure, my name is Patrick Lee.
user
Ok, wait for a minute so that I will check the reservation status.
assistant
Sure.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
Not a problem, anyways thank you for checking.
user
Thank you for approaching us.
assistant