Hello.
user
Hello, how can I provide service to you?
assistant
I want to change my reservation due to busy schedule at my Office, so please me to change.
user
Sure, may I know your name to check the reservation status?
assistant
Sure, I am Nancy Jackson.
user
Ok, please wait for couple of minutes.
assistant
Ok, I will wait.
user
Sorry, we didn't find any reservation on your name.
assistant
No worries, thank you.
user
Thank you for approaching us.
assistant