Hello.
user
Hello. How could I assist you?
assistant
I have to cancel my reservation as I have to prepare for my exams, can you please help me?
user
Sure, can I know your name please?
assistant
Eric Martin here.
user
Please wait for a while.
assistant
Sure.
user
Unfortunately there is no reservation found with your given name.
assistant
Thanks for checking.
user
Thank you for reaching us.
assistant