Hello.
user
Hello, how may I assist you?
assistant
Will you help me to cancel my recent reservation?
user
May I know your good name to proceed further?
assistant
My name is John Gonzalez.
user
Please wait.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant