Hello, I am Rachel Jones.
user
Hello, how can I help you?
assistant
 I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow at my destination. Can you please help me out?
user
Sure, please wait a minute.
assistant
Ok.
user
There is no reservation with your name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant