Hello,.
user
Hello, How can I amend you?
assistant
I want to cancel my reservation, because my holiday trip is cancelled due to bad weather. Can you please help with that?
user
Sure, I will help you with that. To proceed further, May I know your good name please?
assistant
My name is Jacob Adams.
user
Thanks for your name. Please wait a while.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, no issue. Thank you for your service.
user
Thank you for approaching us, Have a great day.
assistant