Hello.
user
Hello. How may I guide you today?
assistant
I am Melissa Johnson. I would like to cancel reservation as I am leaving for business trip, can you please help me out?
user
Sure, I will help you with that. Please wait for a minute.
assistant
Thank you. Sure.
user
I am sorry to say that there is no reservation found under your name.
assistant
Ok no problem, thank you for your services.
user
Thank you for contacting us.
assistant