Hello.
user
Hello, how can I assist you today?
assistant
I am Patrick Hernandez. I want to change an existing reservation, due to heavy rainfall. Can you please help me in changing reservation?
user
Sure Patrick, please wait for a moment.
assistant
Ok.
user
Sorry, there was no reservation found with your name.
assistant
Not an issue. Thanks for your information.
user
Ok, thanks for choosing us.
assistant