Hello.
user
Hello. How can I aid you?
assistant
I need to cancel my reservation due to some issues, can you help me out?
user
Sure, please provide me the name to check for the status.
assistant
Myself Mary Martinez.
user
Please be on hold.
assistant
Sure, take your own time.
user
Thank you for waiting. Here, there is no active reservation have been found under your name in our database to cancel it.
assistant
That's ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant