Hello.
user
Hello. How may I assist you?
assistant
Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?
user
Yes, I can help you.
assistant
Thank you.
user
Can you tell me your name for checking?
assistant
Sure, my name is Patrick Young.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Ok, not an issue.
user
Thank you for contacting us.
assistant
Thank you for the information.
user