Hello,.
user
Hello, how may I be at your service?
assistant
I am Sarah Young. I want to cancel my recent reservation due to some health issues, can you please help me with that?
user
Sure, let me check the status and get back to you.
assistant
Sure.
user
We could not find any active reservation by your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for picking us.
assistant