Hi.
user
Hello, how can I help you today?
assistant
Scott Perez here, I need to cancel my reservation as my plan to go for trekking got cancelled. Can you help me?
user
Sure, please wait for a moment.
assistant
Ok, I will.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok fine, thanks for your response.
user
Thank you for reaching us.
assistant