Hello.
user
Hello, how can I help you?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me?
user
Sure, may I know your name please?
assistant
Ok, I am John Miller.
user
Ok, please wait for a while.
assistant
Sure.
user
We found a reservation with your given name, shall I cancel it?
assistant
Yes, you can.
user
Your flight ticket has been cancelled.
assistant
Thank you for your help.
user
Thank you for choosing us.
assistant