Hi, my name is Virginia Davis.
user
Hello, how can I be of your assistance?
assistant
I would like to change my existing reservation due to bad weather at my place. Can you help me with it?
user
Sure, just a moment I will check and let you know.
assistant
Ok.
user
Thanks for waiting, we did not found any reservation by this name.
assistant
That's ok, thank you for the information.
user
Thanks for opting us.
assistant