Hello.
user
Hello. How can I aid you today?
assistant
I want to cancel my recent reservation due to postpone of my football tournament match due to heavy rainfall. Could you please help me?
user
Sure, I am here to help you. May I know your  name?
assistant
I am Cynthia Smith.
user
Sorry Cynthia Smith, no reservation found on your name previously.
assistant
Ok, no problem.
user
Thank you for approaching us.
assistant
Thank you for your kind service.
user