Hello.
user
Hello, how may I be there for you?
assistant
Can you please cancel help me to cancel my reservation?
user
Sure, may I know your name to check the list and revert you?
assistant
Myself Patrick Smith.
user
We found a reservation on your name. Shall i proceed to cancel it?
assistant
Yes, you can cancel it.
user
Your reservation has been cancelled and the refund amount will be credited to your bank account.
assistant
Thank you.
user
Thank you for choosing us.
assistant