Hi.
user
Hello, how can I help you?
assistant
I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please cancel it?
user
Sure, I am here to help you, may I know your name?
assistant
My name is Nancy Roberts.
user
Sorry, no reservation found on your name.
assistant
OK, no issues. Thanks for the help.
user
Thank you for approaching us.
assistant