Hello,.
user
Hello. How can I aid you?
assistant
As I have fallen sick, due to bad weather I would like to cancel my recent reservation. Can you please help me in cancellation?
user
Ok, please wait.
assistant
Sure.
user
 Sorry, no reservation was found on your name.
assistant
Ok, not an issue.
user
 Thank you for availing us. May I know your name?
assistant
My name is Catherine Mitchell. Thank you.
user