Hi.
user
Hello.
assistant
I am Thomas Thompson.
user
How can I help you Thomas?
assistant
I need to cancel my reservation as my exams got postponed, can you please help me out?
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry Thomas, no reservation found under your name.
assistant
Ok, no problem.
user
It's my pleasure.
assistant
Thank you.
user