Hi.
user
Hello, how can I aid you at this moment?
assistant
I want to change my reservation due health problem, can you help me?
user
Sure, I am glad to help you, may I know your name?
assistant
Myself Eric Walker.
user
Please wait for a while.
assistant
Sure.
user
We hardly tried to find your reservation but, no reservation has been found with your name.
assistant
No problem, thanks for checking.
user
Thank you for approaching us, have a nice day.
assistant