Hello.
user
Hello.
assistant
I am James Williams.
user
How can I help you?
assistant
I need to cancel my recent reservation due to cancel of my seminar. Could you please help me?
user
  Sure, I am here to help you. Please wait.
assistant
Sure.
user
Thank you for waiting, we found a reservation on your name and your ticket has been cancelled as per your request.
assistant
Thank you for your assistance.
user
Thank you for opting us, have a good day.
assistant