Hi.
user
Hello, how may I support you?
assistant
Owing to an emergency, my planned trip with friends to Houston Sky diving has been postponed. So I had a request to you to change my existing reservation?
user
Sure, I will check the existing reservation on your name and get back to you.
assistant
Sure.
user
May I know your name to check the reservation status?
assistant
Sure, Kevin Harris here.
user
Sorry, there is no reservation found in the database.
assistant
Ok, no issues.
user
Thank you for reaching us, have a pleasant day.
assistant
Thanks for your support.
user