Hello.
user
Hello, how may I aid you?
assistant
I want to change my existing reservation due to postpone of my seminar. Could you please help me?
user
Sure, may I know your name please?
assistant
I am Kenneth Hernandez.
user
Wait a moment.
assistant
Sure.
user
Thank you for waiting, there is no reservation found for the user name in our data base to change your previous booking.
assistant
No worries, thank you for the information.
user
Thank you for opting us.
assistant