Hi,.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation as I need to stay back in my own city due to hails on roads and heavy snow. Can you help me with the cancellation?
user
Sure, I am here to help you. May I know your name please?
assistant
Myself Rebecca Carter.
user
Ok, please give me a minute.
assistant
Ok.
user
Thanks for your time, sorry no reservation found with your name.
assistant
Thanks for your kind response.
user
Thank you for reaching us, have a nice day.
assistant