Hi. This is Thomas Robinson.
user
Hello, How can I best assist you now?
assistant
Can you please help me to change my active reservation as my holidays plan got postponed?
user
Sure, we are here to help you in that.
assistant
ok.
user
Please stay online, I will check the previous list and revert to you.
assistant
Sure.
user
We are sorry to specify that, there is no active reservation found on your name.
assistant
Thats's ok , thanks for checking.
user
Thanks for choosing us, have a nice day.
assistant