Hi.
user
Hello. How may I help you?
assistant
I am Sarah Taylor, looking for a reservation cancellation service. Can you help me out?
user
Sure, I can help you.
assistant
Please check my details.
user
Please be on hold.
assistant
Sure, take your time.
user
Sorry Sarah, there is no ticket found under your name to cancel it.
assistant
Not an issue. Thank you for your time and support.
user
Thank you for reaching us, have a nice day.
assistant