Hello.
user
Hello. How can I assist you today?
assistant
Due to some technical problems the exam got cancelled, so can you please cancel my flight ticket?
user
Sure, I can help you with that. Please wait for a while.
assistant
Thank you for considering my request.
user
May I know your good name please?
assistant
Sure, my name is Ryan Jackson.
user
Ok, please wait.
assistant
Sure.
user
Ryan Jackson, there is no active reservation found under your name to do cancellation.
assistant
No problem with that one, thank you for checking and providing the information.
user
Thank you for choosing us.
assistant