Hello.
user
Hello, how can I aid you?
assistant
I am Katherine Rodriguez. As my long trip with my friends has been cancelled, so I want to change my resent reservation.
user
Ok, I will help you. Please wait for a while.
assistant
Sure.
user
Thanks for waiting, I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
No problem. Thank you for your assistance.
user
Thank you for opting us, have a good day.
assistant