Hello.
user
Hello.
assistant
I am looking to change the travel dates in the past ticket. Can you please help me in changing  the details?
user
Sure, please give me a moment to check your ticket status.
assistant
Ok, take your time.
user
May I know your name?
assistant
My name is Larry Wright.
user
Sorry Larry, no reservation is available by your name.
assistant
It's ok, not a problem with that one. Anyways thank you for checking the status.
user
Thank you for reaching us.
assistant