Hello.
user
Hello. How may I help you today?
assistant
Patricia Smith here. I want to cancel my reservation due to family issues.
user
Sure, I can help you with the ticket cancellation process.
assistant
Ok.
user
Please wait a minute while I am checking your ticket status.
assistant
Sure.
user
Sorry to say that, there is no reservation found with your name in our database to cancel.
assistant
It's ok, thank you.
user
You are most welcome. Thank you for choosing us. Have a nice day.
assistant