Hello. My name is Thomas Williams.
user
Hello, how may I guide you?
assistant
Actually, I booked a ticket to NYC for a music concert, but due to a medical emergency, I want to change my reservation.
user
Sure, please hold on for a moment.
assistant
Sure, take your time.
user
Apologies Thomas, there is no such existing reserved ticket on your name.
assistant
That's ok. Thank you for your time.
user
You are welcome Thomas.
assistant