Hello.
user
Hello, how may I assist you?
assistant
I am Nicole Phillips. I want to change my existing reservation due to heavy rainfall, can you please help me with that?
user
Sure, we are here to help you. Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation in your name.
assistant
Not an issue, thank you.
user
Thank you for reaching us.
assistant