Hello.
user
Hello, how may I assist you today?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, may I know your name for the cancellation process?
assistant
My name is Anthony White.
user
Thank you, please wait for a moment.
assistant
Sure, I will wait for your information.
user
Sorry, we couldn't find a reservation on your name to cancel.
assistant
That's ok, thank you for checking.
user
Welcome, thank you for reaching us.
assistant