Hello.
user
Hello.
assistant
I am Emily Green.
user
What help are you expecting form our agency?
assistant
I am planning to change an existing reservation, due to health issue. Can you please help me out?
user
Emily Green, please allow me to check with your previous booking.
assistant
Sure.
user
I am very sorry to inform you, there is no active reservation found by your name in the reservation list.
assistant
That's fine, thank you for your service.
user
Thank you for contacting us.
assistant