Hi, I am Sharon Thomas.
user
Hello, how can I help you?
assistant
We friends were planning to cancel out tour, so could you please help me in cancelling my recent reservation.
user
Sure, please wait a while. I will check and get back to you.
assistant
Ok.
user
Thanks for your time. Unfortunately there is no reservation found by your name.
assistant
Ok, not an Issue. Thanks for your valuable information.
user
Thank you for choosing us.
assistant