Hello.
user
Hello, how can I help you?
assistant
My holiday vacation has been postponed, can you please help me for changing the existing reservation?
user
Sure, can I have your name to check the reservation status?
assistant
Sure, my name is Kimberly Williams.
user
There is no reservation found under your name in our records.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for choosing us.
assistant