Hello, Andrew Perez here.
user
Hello, how may I assist you?
assistant
Due to bad weather, I want to cancel my ticket. Can you help me?
user
Sure, hold on for a moment. Let me check.
assistant
Sure. Take your time.
user
Sorry Perez, there are no flights found on your given name.
assistant
No issues. Thank you for checking.
user
Welcome, thank you for reaching us.
assistant
You are welcome.
user