Hi.
user
Hello, how can I help you?
assistant
I would like to cancel my flight reservation as I am unwell, can you please help me?
user
May I know your name please?
assistant
Thank you. I am John Phillips.
user
Sorry to say, there is no reservation on your name in our database.
assistant
Not an issue. Anyway, thank you for the information.
user
Thank you for opting us.
assistant