Hello.
user
Hello. How best can I help you now?
assistant
I would like to cancel my reservation due to some health issues, can you please help me out with that?
user
Sure, I am glad to help you in cancelling your reservation.
assistant
Thank you.
user
May I know your good name to proceed further?
assistant
Myself Susan Young.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry to say that, we have not found any active reservation on your name.
assistant
That's ok, no problem. Anyway thank you for checking out.
user
Thank you for opting us.
assistant