Hi.
user
Hello.
assistant
I am Joshua Garcia.
user
How may I help you today?
assistant
Earlier I made a reservation for my trip through an agent but, agent booked on wrong date. So, I request you to please change it to my actual date.
user
Sure, please wait for some time.
assistant
Ok.
user
There is no recent reservation found on your name.
assistant
Ok, no problem. Thank you for giving the information.
user
Thank you for reaching us.
assistant