Hello.
user
Hello. How can I assist you?
assistant
I want to change my existing reservation which I made a week ago, can you please help me with changing it?
user
Sure, may I know your name?
assistant
Ok, my name is Dorothy Jones.
user
Let me check your ticket status in our website.
assistant
Sure.
user
Sorry, no reservation found by your name.
assistant
Ok, no problem with it. Thank you for checking.
user
Thank you for contacting us.
assistant