Hello.
user
Hello, how may I assist you for today?
assistant
My name is Virginia Wilson. My trip is cancelled, could you help me in cancelling the reservation?
user
Sure. Please wait for a couple of minute. I will check and get back to you soon.
assistant
OK.
user
Sorry Wilson, I didn't found any reservation in my records.
assistant
That's OK. Thank you for helping me out.
user
Most welcome.
assistant