Hi,.
user
Hello, how can I help you today?
assistant
 I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
Kindly provide me your name?
assistant
I am Charles Baker.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry to say, no reservation found with your name.
assistant
Ok, no issues.
user
Thanks for reaching us.
assistant
Thanks for the information.
user