Hi.
user
Hello.
assistant
Myself Catherine Thomas. Is this Flight Booking Agency?
user
How can I help you Thomas? Yes.
assistant
Is there any penalty charge to change a recent reservation?
user
No.
assistant
It's great, please change my recent reservation.
user
Sure, I will check and get back to you.
assistant
Sure.
user
Sorry to tell that there is no reservation on your name.
assistant
It's ok.
user
Thank you for approaching us.
assistant
Thank you for the information.
user