Hello.
user
Hello, how may I aid you?
assistant
 Owing to an emergency, I want to cancel my reservation. Can you please help me with that?
user
Sure, may I know your name please?
assistant
Karen Hill.
user
Please wait for a moment.
assistant
Ok.
user
Sorry Hill, there is no reservation found as per your name in our database.
assistant
Not an issue, thank you for the information.
user
Thank you for reaching us with a query.
assistant