Hello.
user
Hello. How may I aid you today?
assistant
Please, can you help me to cancel my reservation which was booked to New York on  last week?
user
Sure, I am gleeful to help you with that.
assistant
Thank you.
user
Can I know your name to check your previous reservation?
assistant
I am Edwards Anderson.
user
Please be on hold to check.
assistant
Sure.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
Ok, not a problem. Thank you.
user
Thank you for approaching us, have a great day.
assistant