Hi.
user
Hello, how can I help you?
assistant
I want to change my reservation due to health problem, can you help me?
user
Please may I know your name?
assistant
I am Jessica White.
user
Please wait a while.
assistant
Sure.
user
Sorry to say, there is no reservation on your name in our database.
assistant
No problem, thanks for checking.
user
Thank you for opting us.
assistant