Hello.
user
Hello. How may I assist you at this moment?
assistant
I want to change an existing reservation ,can you please help me in that?
user
I will help you with that.
assistant
Thank you.
user
Can I know your name to check your previous reservation?
assistant
My name is Lisa Mitchell.
user
Please be on hold.
assistant
Sure.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
Ok, that's not a problem. Thanks for your information.
user
Thank you for reaching us, have a great day.
assistant