Hi.
user
Hello, how may I assist you?
assistant
I am Michael Baker. I just want to cancel an existing reservation as my meeting got post pone due to some technical issues. Can you help me with it please?
user
Sure, wait a minute.
assistant
                   Ok.
user
There was no reservation found on your name.
assistant
That's ok, thank you for the response.
user
Thank you for choosing us.
assistant