Hi.
user
Hello, how can I aid you?
assistant
Can you cancel my recent reservation?
user
Sure, I can help you with that. May I know your good name please?
assistant
Ok, I am Thomas Taylor.
user
Ok, please wait for a while.
assistant
Ok, take your time.
user
Thomas Taylor, there is no active reservation found under your name to do cancellation.
assistant
It's ok, thank you.
user
Thank you for choosing us.
assistant