Hello.
user
Hello, how may I help you today?
assistant
I need you to cancel my recent booking, please help me.
user
Sure, may I know your good name?
assistant
Thomas Walker here.
user
Ok, please wait for a minute.
assistant
Sure, I will wait.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
That's ok. Thank you.
user
Thank you for choosing us.
assistant