Hello.
user
Hello. How may I aid you?
assistant
Can you please help me to change my existing reservation?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Amanda Phillips.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, no problem. Thank you for checking.
user
Thanks for contacting us.
assistant