Hello.
user
Hello, how may I help you?
assistant
Emily Wright here. I want to cancel my ticket due to family issues.
user
Sure, I am here to help you for this. Let me check your reservation status in our database.
assistant
Sure.
user
Sorry for inconvenience, no reservation is found under your name.
assistant
No problem, thank you.
user
Thank you very  much for approaching our agency.
assistant