Hi.
user
Hello, how can I guide you for today?
assistant
I am Jennifer Edwards, I would like to cancel my flight reservation as I am unwell. Can you please help me?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure, I will wait for your reply.
user
Sorry, there is no reservation found under your name in our database.
assistant
No problem. Anyway, thank you for the information.
user
Thank you for contacting us, have a nice day.
assistant