Hi.
user
Hello, how may I help you?
assistant
I want to cancel my reservation, can you help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Cynthia Johnson here.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, thank you.
user
Thanks for contacting us.
assistant