Hi.
user
Hello. How may I assist you?
assistant
Due to health issues, I want to change my existing reservation.
user
Sure, I am here to help you out. May I know your name please?
assistant
Sure, Carol Taylor here.
user
Wait a moment please.
assistant
Sure.
user
Carol Taylor, we haven't found any reservation under your name in our database.
assistant
Ok, no issues. Thank you for your kind information.
user
Thank you for choosing us.
assistant