Hello,.
user
Hello, how may I serve you?
assistant
I am Kenneth Collins, Owing to an emergency I want to change my existing reservation. Can you please help me with that?
user
Please wait a moment, I will check and back to you.
assistant
Ok.
user
Unfortunately, no reservation found on your given name.
assistant
Ok, no issues.
user
Thank you for approaching us.
assistant
Thanks for your information.
user