Hello.
user
Hello. How may I aid you?
assistant
I want to change my reservation, due to some problems I am unable to travel those dates can you please help me?
user
Sure, let me know your name to proceed?
assistant
Sure, my name is Brenda Thompson.
user
Sorry, no reservation found on your name.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for choosing us, have a nice day.
assistant