Hello.
user
Hello. How may I assist you today?
assistant
I want to cancel my recent reservation. Could you help me with that?
user
Can I know your name for cancellation?
assistant
Mary Scott here.
user
Please stay online.
assistant
Sure.
user
Sorry, there are no active reservations to cancel on your name.
assistant
That's ok, no problem. Thank you.
user
Thank you for reaching our service.
assistant