Hello, Christine Lopez here.
user
Hello, how can I help you today?
assistant
I need to cancel my flight as there is a power outage at my client location.
user
Sure, please wait for a moment.
assistant
Ok, I will be here for you.
user
Sorry to say that, no reservation was found with your good name.
assistant
Oh! no issues. Thank you for the verification.
user
Thank you for reaching us.
assistant