Hello.
user
Hello, how can I help you today?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
May, I know your good name please?
assistant
I am Jennifer Hill.
user
Sorry, we found no reservation on your given name.
assistant
Ok, no problem. Thanks for the information.
user
Thank you for choosing us.
assistant