Hello.
user
Hello. How can I help you at this moment?
assistant
Joshua Williams here. I want to change my existing reservation due to some health issues. Can you help me in this one?
user
Sure, I will help you with that. Please wait a moment, I will check your previous reservation status.
assistant
Sure.
user
There is no previous reservation available under your name.
assistant
No issues, thank you for the information.
user
Thank you for contacting us.
assistant