Hi.
user
Hello.
assistant
I am Jonathan Hill.
user
How may I help you today?
assistant
Due to sudden demise of my great grandfather, I need to change my reservation. Can you please help me with that?
user
I am happy to help you, please wait a moment.
assistant
Ok.
user
Thanks for your time, there is no reservation found on your name to change it.
assistant
Ok, no issues. Thank you for your quick response.
user
Thanks for reaching us, have a good day.
assistant