Hi.
user
Hello. How can I help you?
assistant
Owing to an emergency, my Badminton tournament has been cancelled.
user
Ok.
assistant
So I had a request to you to cancel my recent reservation?
user
Ok, I will assist you in doing that. Can I have your good name please?
assistant
Sure, I had a previous reservation with name Rachel Harris.
user
Please wait a while, let me check for the reservation on your name.
assistant
Sure.
user
Thanks for waiting, we did not find a reservation with your name.
assistant
Ok, no worries at all. I appreciate your service.
user
Thank you for reaching us.
assistant