Hello. I am Carol Anderson.
user
Hello, how can I aid you today?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Sure, I am here to help you. Please wait for a while.
assistant
Sure.
user
There is no active reservation found on your name in our database.
assistant
That's fine, thank you for your service.
user
Thank you for opting us.
assistant