Hello.
user
Hello. How can I assist you at this moment?
assistant
Due to heavy rains cricket match was postponed, so I need to cancel my recent reservation.
user
Sure, I am ready to help you with that.
assistant
Ok.
user
Can I have your name please to check your reservation status?
assistant
Brandon Phillips here.
user
Ok, please wait a moment.
assistant
Ok.
user
Sorry Brandon Phillips, no reservation has found under your name to cancel.
assistant
That's ok, no problem. Thank you for informing.
user
Thank you for choosing us, have a good day.
assistant