Hello.
user
Hello, how can I help you today?
assistant
I have to cancel  my reservation due to  my planned event got  cancelled. So  please help me with that.
user
Sure, I can cancel your reservation right now. Before that I need to know your good name please?
assistant
Thank you. Please check the  reservation with my name Mary Clark.
user
Ok, Please stay online, I will check the previous list and revert to you.
assistant
Sure,  take your time to check.
user
Thanks for remaining so positive. We are sorry to say that, there is no active reservation found on your name.
assistant
Oh! It  may not be booked  properly due to server issues while  booking. Anyway, thank you for  your time.
user
Thanks for reaching us.
assistant
Most welcome.
user