Hi.
user
Hello. How may I assist you?
assistant
Can you please help me in changing my reservation?
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name please?
assistant
I am Shirley Young.
user
Wait a moment please.
assistant
Ok.
user
Shirley Young, we haven't found any reservation under your name in our database.
assistant
Ok, no problem. Thank you.
user
Thank you for choosing us.
assistant