Hello.
user
Hello, how may I aid you?
assistant
I want to change my existing reservation, which is done recently. Can you please help me out?
user
Sure, I am here to help you. May I know your name?
assistant
Sure, Jonathan Lee.
user
Please give me a moment to check your ticket status.
assistant
Sure, I will wait for your response.
user
Sorry Jonathan Lee, no reservation is available by your name.
assistant
Not an issue, anyway thank you for the information.
user
Thank you for reaching us.
assistant