Hello, I am William Thompson.
user
Hello. What help that you need from my end?
assistant
I want to postpone my trip due to an emergency. Can you aid me in doing some modifications in my existing reservation?
user
Sure, I am glad to assist you in flight ticket booking process.
assistant
No, I want to do some changes in my reservation. Not booking.
user
Ok, I can help you in changing also. Please allow me a moment.
assistant
Ok, take your time.
user
We regret to inform you that there is no reservation found on your name in our records.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for reaching us, have a great day.
assistant
You are welcome.
user