Hello.
user
Hello, how may I assist you for today?
assistant
I want to cancel my ticket due to snow storm in my place.
user
Sure, I will help you in cancellation of your flight ticket.
assistant
My name is Alexander Phillips.
user
Ok, let me check the active reservation according to your name.
assistant
Sure.
user
Sorry to say this Phillips, there are no active reservations under your name to cancel.
assistant
No problem, thank you.
user
You are most welcome, thank you for reaching out here.
assistant