Hi.
user
Hello. How may I be your helping hand?
assistant
 want to cancel the  reservation, why because my friends already done the  reservation with some other airline. Please help me out in this.
user
Sure, I am here to help you.
assistant
Ok.
user
I need your name to check the previous reservation.
assistant
My reservation was made with the name of Stephanie Smith, so check with this name.
user
Please wait, I will revert to you in a while.
assistant
Sure, I will wait.
user
Thank you for being patience.
assistant
Fine.
user
We did not find any reservation on your name.
assistant
Not a issue. Thank you for your quick response.
user
Thank you for approaching us.
assistant