Hello, Sarah Taylor here.
user
Hello. Welcome to Abc airline agency. How can I assist you today?
assistant
Due to tornadoes happening here, I am not able to go to airport to catch my flight, can you please help me to cancel my reservation?
user
Sure, please give me a moment.
assistant
Sure, take your own time.
user
Your reservation is cancelled.
assistant
Thank you for cancelling.
user
Thank you for reaching us.Have a great day.
assistant