Hi. I am Richard White.
user
Hello, how can I assist you today?
assistant
I want to change my recent reservation, earlier I have done it for direct flight.
user
Ok, please wait for a while.
assistant
OK.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Ok, may I have done it with other agency. Thanks for the information.
user
Thanks for contacting us.
assistant