Hello.
user
Hello. How may I assist you at this moment?
assistant
I am Matthew Anderson. My son is giving a presentation on international competition, but due to some sudden changes , I want to change my existing reservation.
user
Ok. Anderson, in my database I did not found any reservation with your name.
assistant
It's ok.
user
Thank you for contacting us.
assistant
Thank you for your information.
user
It's my pleasure.
assistant