Hello.
user
Hello. How can I aid you today?
assistant
I want to cancel my recent reservation due to sudden postpone of my football match. Can you help me with that?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
Please, give me a moment to check with that. Please, provide me your name to proceed.
assistant
I am Justin Lopez.
user
Sorry, there is no reservation found on your name in our database.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant