Hi.
user
Hello, how can I serve you today?
assistant
I'm Thomas Carter. My planned trip has been cancelled as of now, can you please help me in cancelling my ticket?
user
Sure, we are glad to help you. Ok, please wait for a while, let me check.
assistant
Sure.
user
Thank you for waiting. We did not find any reservation against your name.
assistant
That's ok, no issues. Thank you for your assistance.
user
Thank you for  reaching us. Have a nice day.
assistant