Hi.
user
Hello, how may I help you?
assistant
Jennifer Lee here. I would like to cancel my previous booking today, can you help me?
user
Sure, we are here to help you.
assistant
Ok, please check with my previous booking and revert back to me.
user
Please wait a moment, I will check your details and get back to you.
assistant
Ok, I will be waiting.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Oh! That's fine, thank you for checking anyways.
user
Thank you for reaching us.
assistant
Most welcome.
user