Hello.
user
Hello, how may I assist you today?
assistant
Can you please help me to change my existing reservation?
user
Sure, may I know your name?
assistant
I am Nancy Lee.
user
Ok, please wait for sometime.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Ok, not an issue. Thank you for checking.
user
Thank you for reaching us.
assistant