Hello. My name is Michael Walker.
user
Hello, how could I help you?
assistant
Owing to an emergency, I want to cancel my recent reservation.
user
Please give me a moment.
assistant
Sure.
user
We found a reservation on your given name. Should I proceed with the cancellation?
assistant
You can proceed.
user
Your ticket has been cancelled.
assistant
Thank you for your help.
user
Thank you for choosing us.
assistant