Hello.
user
Hello. How can I assist you at this moment?
assistant
I have to cancel my flight ticket reservation due to some office on the same date, can you help me?
user
Sure, I will help you with this.
assistant
Thank you.
user
Can you please provide the name on which you have made the reservation previously?
assistant
Sure, my name is Thomas Scott.
user
Thomas Scott, there is no active reservation found under your name in our database.
assistant
Ok, no issues with that one, thank you for your information.
user
Thank you for utilising our service.
assistant