Hi.
user
Hello.
assistant
My name is Matthew Collins.
user
How may I aid you at this moment?
assistant
There is a case going on in the court which is related to my land, so I am unable to travel on that time due to last day hearing of the case. Can you please help me in cancelling my flight ticket?
user
Sure, I am gleeful to aid you with the ticket cancellation process.
assistant
That's great to hear from your side, I am happy with that one.
user
I need some time to check your ticket status. Can I put the conversation on hold for a minute?
assistant
Sure, take your time in checking and let me know the information regarding the ticket cancellation.
user
Ok Matthew Collins, I have found more number of reservations on the name which you have mentioned. So, can you please provide me the exact date when you have reserved your flight ticket?
assistant
I did not remember the exact date but I will provide you the month which is in the middle of February. Can you please check with this?
user
Ok, I have checked with your information and I have found your reservation. Can I proceed with the ticket cancellation or would you like to change your opinion?
assistant
That's good, you can proceed with ticket cancellation.
user
For cancelling your reservation, we are charging some amount and the remaining amount will be credited to your account. Is it ok for you?
assistant
Yes, I am ok with your terms and conditions. Please go ahead with ticket cancellation.
user
I have successfully cancelled your ticket reservation and the amount will be refunded to you with in two working dates.
assistant
I appreciate your quick response in cancelling my ticket, thank you so much for your kind service.
user
Ok, if the remaining amount is not credited to your registered account, then you can check the refund status on our website or you can reach us at any time. So, that we can help you out.
assistant
Sure, I will wait for 2 to 3 business days. If the amount is not credited to my account, I will get back to you.
user
Ok, thank you for employing our services to your requirements. Hope our service had satisfied you.
assistant
You are most welcome.
user