Hi, I am Rebecca Edwards.
user
Hello, how may I aid you today?
assistant
Can you please assist me in changing my existing reservation?
user
Sure, we are happy to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
No issues, thank you for your information.
user
Thank you for opting us.
assistant