Hello, Emily Moore here.
user
Hello, what service you are looking for?
assistant
Due to dense fog in my place I would like to cancel my reservation.
user
Ok. Can you please allow me some time to check whether your reservation exists or not?
assistant
Sure.
user
I am really sorry to inform you that, there is no reservation found on your name to cancel.
assistant
No problem, thank you for assisting me.
user
Thank you for consulting us. Have a nice day.
assistant