Hi.
user
Hello, how may I aid you?
assistant
Carol Young here. I would like to spend some more days with my family, so please help me in changing my existing reservation.
user
Sure, please wait a moment I will check your reservation details and proceed further.
assistant
Ok.
user
Sorry to say, there is no reservation on your name in my database.
assistant
That's fine, thank you for your help.
user
Thank you for reaching us, have a nice day.
assistant