Hi. I am Melissa Carter.
user
Hello, how can I assist you today?
assistant
I need to cancel my recent reservation as I need to stay back to own city due to my house has been collapsed by floods. Could you please help me?
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry, there was no reservation found with your name.
assistant
Ok, no worries at all. Thank you.
user
Thank you for opting us.
assistant