Hello.
user
Hello, how can I assist you for the day?
assistant
There is a slight modification with my existing reservation, can you please help me?
user
May, I know your good name?
assistant
Myself Virginia Baker.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, we found no reservation on your given name.
assistant
No issue, anyway thank you for checking.
user
Thank you for reaching us.
assistant