Hello, I am Michael Hall.
user
Hello, how can I help you today?
assistant
Owing to an emergency I want to change my existing reservation, can you please help me with that?
user
Ok, please wait for a while.
assistant
Ok.
user
Thanks for waiting, no flight reservation found on your name.
assistant
Ok, no issues, thanks for your information.
user
Thank you for connecting with us.
assistant