Hello,. I am Rebecca Young.
user
Hello, how can I aid you?
assistant
I want to cancel my recent reservation, because my grandfather in serious condition in hospital. Can you help me with that?
user
Sure, we are at your service. Please wait for a while.
assistant
Sure,.
user
Thanks for being patience, there is no flight on your name.
assistant
Ok, no issue. Thank you for your information.
user
Thank you for contacting us.
assistant