Hi.
user
Hello. How can I help you out?
assistant
Can you help me cancel my recent reservation as my plan to attend a film festival got cancelled?
user
Sure, I will cancel your ticket, may I know your name to proceed further?
assistant
My name is Emma Allen.
user
Emma Allen, your name is not in reservation list, to cancel. Thanks for approaching us.
assistant
Ok, thank you for your response.
user
Have a nice day.
assistant