Hello.
user
Hello, how can I help you today?
assistant
Can you please help me in changing my recent reservation? As I'm unable to catch the flight due to heavy snowfall.
user
Sure, can you please mention your name to check your reservation details in our database?
assistant
Sure, my name is Donna Wilson.
user
Thank you. Please wait for a while, let me check your reservation status.
assistant
Sure.
user
Sorry, I did not find any reservation by your name in our database.
assistant
Oh! That's ok, thank you for giving the information.
user
Thanks for reaching us.
assistant