Hello.
user
Hello, how can I help you today?
assistant
I would like to cancel my reservation due to some health issues, can you please help me out with that?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your good name?
assistant
Myself Laura Phillips.
user
Please wait for a while.
assistant
Sure.
user
Thanks for being patient, there is no active reservation found on your name.
assistant
That's ok, no problem. Anyway thank you for checking out.
user
Thank you for choosing us.
assistant