Hello.
user
Hello.
assistant
I am Donna Wilson.
user
How can I assist you at this moment?
assistant
I need your help in cancelling my reservation as I am unwell, could you please help me?
user
Sure, I will help you with this. Please be on hold for a moment.
assistant
Sure.
user
Donna Wilson, I have found your reservation and cancelled it successfully.
assistant
Thank you very much for your help.
user
Thank you for contacting us.
assistant