Hi, I am Ruth Gonzalez.
user
Hello, how may I serve you?
assistant
Due to heavy rainfall I want to cancel my reservation can you please help me out?
user
Sure, I can help you with cancelling. Please wait. I will check reservation details and let you know.
assistant
Ok.
user
Thanks for your time. There was no reservation found in airline data.
assistant
Ok, thanks for the information.
user
Thank you for approaching us.
assistant