Hello, I am Jerry Edwards.
user
Hello, How can I help you today?
assistant
Due to an emergency meeting, I want to change my reservation. Can you help me with it?
user
Sure, I will help you. Please wait a minute.
assistant
OK.
user
Thanks for waiting. Sorry Edwards, there is no active reservation on your name.
assistant
No problem, thank you for the information.
user
Thank you.
assistant