Hello.
user
Hello. How may I serve you today?
assistant
My Seattle winery tour get postponed, so I want to change the reservation. Will you help me in this with the name of Betty Walker?
user
Sure, I will check and revert to you.
assistant
Ok.
user
Thanks for waiting, Unfortunately there is no reservation found by this name.
assistant
No problem. Thank you for your kind information.
user
Thanks for choosing us, have a nice day.
assistant