Hello,.
user
Hello, which service are you seeking for today?
assistant
I am Eric Young. I want to change my existing reservation, please help me out.
user
Sure, I am here to assist you. Give me a moment please.
assistant
Ok.
user
Sorry to inform that there is no active reservation found on your name.
assistant
No issues, thank you.
user
Thanks for consulting us, have a nice day.
assistant