Hello.
user
Hello. How may I guide you today?
assistant
Actually my Snooker's competition is postponed, so that I want to change my existing reservation. Can you help me?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your name please?
assistant
Yes, I am Nancy Moore.
user
I am sorry to say that there is no reservation found under your name.
assistant
Ok, not an problem. Thank you for your help.
user
Thank you for reaching us.
assistant