Hi.
user
Hello. How can I render you today?
assistant
Susan Clark here.
user
Glad to meet you Susan Clark.
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
Sure, I am here to help you. Hold on for a moment. Let me check.
assistant
Ok.
user
Sorry Susan Clark, there are no flights reserved on your given name formerly.
assistant
That's ok, thank you.
user
Welcome, thank you for choosing us. Have a great day.
assistant