Hello.
user
Hello. How may I help you?
assistant
I am trying to cancel my ticket because there is an important meeting in my company, so I am unable to travel in those dates, can you help me?
user
Sure, I am glad to help you. May I know your name to check your ticket status?
assistant
Thank you for taking my request. My name is Daniel Williams.
user
Sorry Daniel, no reservation is found by your name.
assistant
It's ok, thank you for searching.
user
Thank you for contacting us.
assistant
Welcome.
user