Hi.
user
Hello, how may I aid you today?
assistant
I am Melissa Mitchell. I need to amend my reservation due to some issues, can you help me out?
user
Sure, I will help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
That's ok, not an issue. Thank you for your information.
user
Thank you for availing us, hope to serve you again.
assistant