Hi.
user
Hello, how can I help you?
assistant
I am Alexander Anderson. I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me?
user
Sure, please wait a minute.
assistant
Ok.
user
Unfortunately there is no reservation found according to your name.
assistant
That's Fine. Thank you.
user
Thank you for choosing us.
assistant