Hello.
user
Hello, how can I aid you for today?
assistant
I want to change my existing reservation. Can you please help me in that?
user
I am happy to help you about that, can you please provide your name for checking the reservation status?
assistant
Laura Johnson here.
user
Sorry Laura Johnson, there is no active reservation under your name for change your reservation.
assistant
Ok, not an issue. Thank you.
user
You are welcome, thank you for reaching us.
assistant