Hello.
user
Hello, how can I help you?
assistant
I will be cancelling my reservation because of my parents, they didn't allow me to go for this trip. Can you help me?
user
May I know your name please?
assistant
Myself Melissa Gonzalez.
user
There is no reservation on your name, Melissa Gonzalez.
assistant
No problem with it.
user
Thanks for reaching us.
assistant
Thank you for checking.
user