Hello.
user
Hello, how may I assist you today?
assistant
I want to cancel my recent reservation, due to some health issue. Can you help me?
user
Sure, may I know your name?
assistant
Ok, I am Mary Hernandez.
user
Please wait a moment.
assistant
Sure, take your time.
user
Sorry, there are no active reservations on your name to cancel.
assistant
That's fine, no problem.
user
Thank you for reaching our service.
assistant
Thank you for your information.
user