Hi, Donna Green here.
user
Hello. Donna Green, how can I help you?
assistant
I would like to change my reservation as my business meeting got postponed. Can you please do that for me?
user
Sure, I will help you with this. Please be on hold for a moment.
assistant
Sure.
user
Donna Green, there is no active reservation found under your name in our database.
assistant
No problem, thank you for checking.
user
Thank you for contacting us.
assistant