Hello.
user
Hello.
assistant
Jeffrey Phillips here. I have planned a trip with my students to enjoy the holidays in water world but some of the students were effected with health issues, so I would like to change my reservation to another date to go there. Can you please help me out with changing of my reservation?
user
Sure, I am happy to help you in that one. Can you please provide your name for checking purpose?
assistant
I have already mentioned.
user
Ok, when I checked in my data base there is no reservation that is obtained on the name which you have provided to change it.
assistant
Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.
user
Thank you for reaching us, have a  nice day.
assistant