Hello.
user
Hello. How can I help you?
assistant
I just want to change my existing reservation, due to sudden demise of my grand father.
user
Ok.
assistant
Can you help me?
user
Sure. May I know your name?
assistant
Carolyn Anderson here.
user
Please wait.
assistant
Ok.
user
Thanks for waiting. There is no reservation found on your name.
assistant
No problem, Thank you.
user
Thank you.
assistant