Hello,.
user
Hello, how can I support you today?
assistant
Due to sudden demise of my grand father, so I want cancel my recent reservation.
user
Sure, may I know your name please?
assistant
I am Patrick Hill.
user
Ok, Patrick Hill, please wait for a minute.
assistant
Sure.
user
Thanks for your time, we are sorry to inform you that no reservation has found based on your name.
assistant
Ok, no problem. Thank you for your service.
user
Thank you for choosing us, have a nice day.
assistant