Hello.
user
Hello, how may I help you?
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I can help you. Please let me know your name.
assistant
My name is Joseph Perez.
user
Thank you. Please wait for a moment, I will check your reservation status and let you know.
assistant
Sure, take your time.
user
Sorry, there is no reservation found under your name in our database.
assistant
That's ok, thank you for your information.
user
You are welcome and thank you for choosing us.
assistant