Hello. I am Janet Young.
user
Hello, how may I help you?
assistant
Due to sudden change in weather my health condition is not good to travel, so I want to cancel my recent reservation.
user
Ok, just wait for a while.
assistant
Ok.
user
Sorry to inform you, there is no reservation found with your name in my database.
assistant
It's ok. Thank you for responding.
user
Most welcome.
assistant