Hello.
user
Hello, how may I serve you?
assistant
I want to cancel my recent reservation due to some health issues, can you help me in that?
user
Sure, I will help you. Please mention the name on which ticket has been booked.
assistant
Sure, myself Anna Scott.
user
Yes, I have found the reservation under your name. Shall I cancel it?
assistant
Yes, please cancel it and refund the money as soon as possible.
user
 Your ticket is successfully cancelled.
assistant
Thank you for the service.
user
Your refund process will take 2 to 3 working days. Thank you for reaching us.
assistant