Hello.
user
Hello.
assistant
I am Cynthia Hernandez.
user
Cynthia Hernandez. How may I help you?
assistant
I would like to change my recent reservation because of some personal work, can you help me with this?
user
Sure, can you please give me a moment?
assistant
Sure, take your own time.
user
I regret to inform that there is no reservation by the name Cynthia Hernandez.
assistant
That's fine, thanks for your information.
user
Thank you for approaching us.
assistant