Hi, I am Mark Hall.
user
Hello, how can I amend you today?
assistant
I just want to cancel my recent reservation, as my NBA play offs match has been cancelled. Will you please cancel my ticket?
user
Sure, I am here to help you. Please give me a minute.
assistant
Sure.
user
Thank you for waiting, There was no reservation found on your name.
assistant
No problem, thanks for your prompt response.
user
Thank you for opting us.
assistant