Hello.
user
Hello. How may I help you?
assistant
Carolyn Anderson here. I have some unplanned work in my office, so I will not be able to meet my parents. Could you help me to amend my reservation?
user
Sure, just a moment please.
assistant
Ok.
user
I am sorry to say, no flights found on your given name.
assistant
No problem, thank you.
user
Thank you for choosing us.
assistant