Hello.
user
Hello. How can I aid you?
assistant
I am Virginia Perez, want to cancel my reservation. Can you please help me?
user
Sure, please allow me a moment to check for the status.
assistant
Ok.
user
Thank you for waiting. Sorry to say, there is no active reservation have been found under your name in our database to cancel it.
assistant
That's fine, thank you.
user
Thank you for reaching us.
assistant