Hello, I am Shirley Mitchell.
user
Hello Mitchell, how can I help you?
assistant
Me and my friends have planned a trip in this winter season and they reserved our ticket's , but, due to my semester exams I am unable to go with them, can you please change the existing dates ?
user
Sure, I will help you. Please wait for a while.
assistant
Ok, take your own time.
user
Sorry to tell that there is no reservation on your name.
assistant
That's ok fine, thanks for your hand help.
user
Thank you for approaching us.
assistant
Thank you.
user