Hello, I am Sandra Nelson.
user
Hello Nelson, how can I render you today?
assistant
I want to to cancel my trip due to some financial issues going on in my family. Can you aid me in cancelling my existing reservation?
user
Sure, we are rapturous to help you.
assistant
Thank you. Before proceeding further, I have one doubt. If my ticket will be cancelled, how many days it takes to get the refund from the merchant?
user
Yes Nelson, it takes 3 to 4 working days.
assistant
Ok, fine.
user
To proceed further, on whose name the ticket has been booked formerly?
assistant
Yes, I have booked the ticket on my name itself.
user
Ok Nelson, hold on for a moment. Let me check in our records.
assistant
Yes, take your time. I will be waiting for your response.
user
Sorry Nelson, there are no flights reserved on your name.
assistant
That's ok. Yesterday, I tried to cancel my ticket, but I didn't get any confirmation message. I think it might have been cancelled successfully. I will check with my bank on my refund status.
user
Yes, it might be cancelled before. If your concern is not solved you can reach back to us.
assistant
Sure, thank you for your support.
user
Welcome, thank you for opting us. Have a great day.
assistant
You are welcome.
user