Hello.
user
Hello, how may I aid you?
assistant
I want to cancel my reservation due to some health issues, so please help me.
user
Sure, may I know your name?
assistant
Sure, I am Nicole Moore.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
No worries, thank you.
user
Thank you for contacting us.
assistant