Hello. I am Nancy Lee.
user
Hello, how can I best support you now?
assistant
Due to my health problem I want to change my reservation, can you please help me to change my reservation?
user
Sure, I can assist you in that.
assistant
Thank you.
user
Please wait for a couple of minutes. Sorry to specify that, there is no active reservation found on your name.
assistant
Ok. No problem. Thank you so much for your kind help.
user
Thanks for contacting us.
assistant