Hi.
user
Hello, how may I assist you?
assistant
My friend said me to cancel his reservation, can you please help me to cancel his reservation?
user
Sure, hold on for a moment. Let me check.
assistant
Sure.
user
Noted, may I know your friend's name please?
assistant
His name is Ronald White.
user
Ok. Sorry, there are no flights reserved on the name of Ronald White previously.
assistant
No problem, thank you for checking.
user
Welcome. Thank you for choosing us.
assistant