Hi.
user
Hello, how may I help you?
assistant
I want to change my existing reservation, can you please help me with this?
user
Sure, may I know your name please?
assistant
Janet Parker here.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry Parker, there is no active reservation found with your name in our records.
assistant
Ok, not a problem. Thank you.
user
Most welcome.
assistant