Hello.
user
Hello, how may I support you?
assistant
Can you please help me in cancelling my recent reservation? As my planned trip has been cancelled.
user
Sure, may I know your name please?
assistant
Sure, my name is Christine Wilson.
user
Please be on hold.
assistant
Sure, I'll be online.
user
Thank you for your time, we did not find any active reservation in your name to cancel it.
assistant
That's ok, thank you for giving the information.
user
Thank you for reaching us.
assistant