Hi.
user
Hello. How can I aid you?
assistant
 I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
user
Sure, may I know the name to check for the reservation status?
assistant
Nancy Campbell here.
user
Please be on hold, I will get back to you in a minute.
assistant
Ok.
user
Thank you for waiting.
assistant
Ok.
user
Here, there is no active reservation have been found under your name in our database to amend it.
assistant
That's ok, thank you for your help.
user
Thank you for reaching us.
assistant