Hello.
user
Hello, how can I assist you?
assistant
I have planned to go for birthday party of my childhood friend in AUS but suddenly my colleague invited me for her marriage day celebrations. So I have to go for Charlotte. Can you please alter my existing reservation?
user
Sure, may I know your name?
assistant
I have reserved my ticket in the name of Eric Brown.
user
Ok, please wait a moment.
assistant
Ok.
user
Sorry, there is no existing reservation found on your name.
assistant
Ok, fine thank you for informing me.
user
Thanks for choosing us.
assistant