Hello. My name is Eric Wright.
user
Hello Eric, what can I do for you?
assistant
I had planned to go on a vacation, but it was postponed.Can you change my recent reservation?
user
Sure, just be on hold, I will check for that.
assistant
Ok.
user
Thank for your patience, as per the requested name there is no ticket found in our data base.
assistant
That's ok. Thank you for the information.
user
Thank your for approaching us Eric.
assistant
You are welcome.
user