Hello.
user
Hello.
assistant
Sandra Taylor here.
user
Sandra Taylor, how may I aid you?
assistant
I would like to cancel my recent reservation as my exam cancelled, can you please help me out?
user
Sure, please give me a moment to check your ticket status.
assistant
Sure, take your time.
user
Sorry, no reservation is available by your name.
assistant
That's ok, no issues. Thank you for checking out.
user
Thank you for reaching us.
assistant