Hello,.
user
Hello.
assistant
I am Jacob Hill.
user
How can I aid you at this moment?
assistant
Can you please cancel my reservation, due to sudden demise of my Grandfather?
user
Sure, I will aid you with that. Please wait a moment, I will check your previous reservation status.
assistant
Sure.
user
There is no previous reservation found under your name.
assistant
Ok, no issue. Thank you.
user
Thank you for reaching us, have a nice day.
assistant