Hello, my name is Matthew King.
user
Hello, how may I support you today?
assistant
I want to change my existing reservation due to heavy rainfall.
user
Please hold on, I will check and revert you.
assistant
Ok.
user
Thank you for your valuable time. Sorry to inform you that there is no reservation found on your name.
assistant
No issues, thank you for your service.
user
Thank you for reaching us.
assistant