Hello.
user
Hello, how can I aid you today?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, I'm glad to help you with that. May I know your good name please?
assistant
I am Lisa Smith.
user
Lisa Smith, I found your reservation and I have successfully cancelled it.
assistant
Thank you for your kind service.
user
Thank you for choosing us.
assistant