Hello.
user
Hello, how can I assist you?
assistant
I am Roberts Thomas. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, please wait for a moment.
assistant
Sure, take your time.
user
Thanks for waiting, there was no reservation found on your name.
assistant
That's ok, thank you for your information.
user
Thank you for choosing us.
assistant