Hi.
user
Hello, how may I assist you?
assistant
I am Thomas Allen. I need to cancel my reservation as my meeting got postponed, can you please help me out?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please stand by.
assistant
Ok.
user
Thanks for your time, there is no active reservation found in your name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant