Hello.
user
Hello, how may I be at your service today?
assistant
I would like to change my flight reservation as my trip got postponed, can you please help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name to check your reservation status?
assistant
Jason Hill.
user
Ok, please be on hold.
assistant
Ok.
user
Sorry we did not find any reservation against your name in our database.
assistant
Not an issue, thank you for the information.
user
Thank you for approaching us.
assistant