Hello. I am Christopher Gonzalez.
user
Hello. How may I help you out?
assistant
Due to an emergency, I have to cancel the ticket. Can you please help me with that one?
user
Sure, I will help you in cancelling the reservation.
assistant
Thank you and I can wait for your response.
user
Sorry, there are no reservations found in our database.
assistant
Not a problem with that one, thank you for your information.
user
Thank you for reaching us.
assistant