Hello.
user
Hello. How can I help you?
assistant
Can you please help me to cancel my reservation due to some emergency issues?
user
Sure, can you please mention your name to check your reservation details?
assistant
Sure, I am Jason Young.
user
Thank you. Please be online for a while. I will check your reservation status and get back to you.
assistant
Sure.
user
I am sorry to say you that there is no reservation found under your name in our database.
assistant
No issues, thank you.
user
Thank you for reaching us.
assistant