Hello.
user
Hello. How may I help you today?
assistant
Owing to an emergency, I just want to change my existing reservation. Can you please aid me to change it?
user
Sure, I'll help you in changing an existing reservation.
assistant
Thank you.
user
Please let me know your name to check the reservation list.
assistant
Sure, Please check my reservation on the name of Stephanie Hall.
user
Thank you for giving your name, please wait a moment.
assistant
Sure.
user
Thank you for waiting. Sorry, there is no active reservation have been found under your name in our database to amend it.
assistant
That's Ok, thanks for your help.
user
Thank you for availing us.
assistant