Hello.
user
Hello. Can you please let me know what help you are looking  for?
assistant
I want to cancel my recent reservation because of some health issues, can you please help me out?
user
Of course, I will help you with that.
assistant
Thank you.
user
Can you please provide the name which is on your previous ticket?
assistant
Sure, my previous reservation is on the name of Kathleen Collins.
user
Ok, please give me a minute.
assistant
Sure.
user
Sorry for the inconvenience, I am unable to find your past ticket in our database.
assistant
No problem, thank you for your information.
user
You are welcome. Thank you for choosing us.
assistant