Hello.
user
Hello. How may I assist you today?
assistant
I am Richard Edwards. I want to change my existing reservation due to heavy rainfall, can you please help me with that?
user
Sure, please wait a moment, let me check with your details.
assistant
Ok.
user
Sorry, there are no active reservations on your given name to change.
assistant
No problem, thank you.
user
Thank you for reaching our service.
assistant