Hello.
user
Hello, how may I help you?
assistant
I need to cancel my reservation due to bad weather condition. Can you aid me in cancellation process?
user
Sure, I am glad to serve you.
assistant
Thank you.
user
Before cancelling your previous flight reservation. May I know your name please?
assistant
Joseph Thompson here.
user
Sorry Joseph Thompson. We haven't found any previous reservation to cancel on your name.
assistant
No problem, thank you for searching.
user
Thanks for reaching us.
assistant