Hi,.
user
Hello, How can I help you?
assistant
Please, cancel my recent reservation due to sudden demise of my grand father.
user
Sure, Please provide me your name.
assistant
Sure, my name is Laura Brown.
user
Please wait a while.
assistant
Sure.
user
Thanks for waiting.
assistant
Ok.
user
There is no active reservation on your name.
assistant
Oh! may be I have done a wrong booking, thank you anyways.
user
Thank you.
assistant