Hi.
user
Hello, how may I support you today?
assistant
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
Sure, may I know your name?
assistant
Stephen Perez here.
user
Please wait, I will check the reservation on your name and revert to you.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching us.
assistant