Hello.
user
Hello. How may I help you?
assistant
My college seminar has been postponed.Can you please help me for changing the existing reservation?
user
Sure, I will help you. May I know your name to search the existing reservation?
assistant
Sure, my name is Laura Thomas.
user
Ok, please wait a moment.
assistant
Sure.
user
Thomas sorry to inform you, there is no reservation under your name.
assistant
Thank you for your information.
user
Thank you for contacting us. You are welcome.
assistant