Hi, I am Frank Edwards.
user
Hello. How can I assist you?
assistant
Could you please help me to cancel my recent reservation due to sudden demise of my great grand mother?
user
Sure, I will help you.
assistant
Thank you.
user
Please wait a minute.
assistant
Sure.
user
Thanks for waiting. There is no active reservation on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you.
assistant