Hello.
user
Hello. How may I assist you today?
assistant
Owning to an emergency, I want to cancel my recent reservation. Can you help me?
user
Sure, I need your name to check the reservation details.
assistant
Sure, I am Gregory Hill.
user
Sorry, I could not find any reservation with your name in our database.
assistant
Ok, no problem. Thank you for your valuable information.
user
It's my pleasure.
assistant