Hello.
user
Hello, how can I guide you for today?
assistant
I am Robert Thompson. I want to cancel my flight ticket, due to some problems I am unable to travel so please help me with that?
user
Sure, I will help you with that. Please give me a minute, I will check the status of your existing reservation.
assistant
Ok, thank you for accepting my request.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, I think my previous reservation has not been booked properly at that time. Thank you for your information.
user
Thank you for contacting us, have a nice day.
assistant