Hello.
user
Hello, how can I assist you?
assistant
I would like to cancel my recent reservation due to some personal issues, will you help me with that?
user
Ok, please can I know your name to proceed further?
assistant
Thank you for accepting my request, myself Dorothy Nelson.
user
Ok, please wait a moment.
assistant
Sure, I will wait.
user
Ok, thank you for waiting. The reservation is found on your name in our records, can I proceed with the cancelling process?
assistant
Sure, you can proceed with the cancellation.
user
The flight ticket which was reserved on your name was cancelled successfully. Thank you for choosing our agency.
assistant
Thank you for helping me.
user