Hi.
user
Hello. How can I help you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you help me out?
user
Sure, I will help you to cancel your reservation.
assistant
Good to hear that from you.
user
Sorry, there is no reservation found on your name to cancel.
assistant
Please check for the details on the name of Alexander Lee.
user
Ok. I have rechecked with the name Alexander Lee, but there is no reservation found on your name.
assistant
That's ok, thank you.
user
Welcome.
assistant