Hello.
user
Hello, how can I assist you today?
assistant
I am David Wright, please help me in cancelling my recent reservation, as my exam got cancelled.
user
Sure, I will help you with that. Please wait a while.
assistant
Ok.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us.
assistant