Hello.
user
Hello, how may I aid you today?
assistant
I am Jacob Scott. Due to some emergency work, I need to cancel my reservation. Can you please cancel my reservation?
user
Sure, please wait for a couple of minutes.
assistant
Sure.
user
Thanks for your time, we did not find any reservation on your name in our database.
assistant
No problem. Thank you.
user
Thank you for reaching us.
assistant