Hello.
user
Hello.
assistant
I am Karen Adams.
user
How may I assist you?
assistant
Can you please change my existing reservation as my plan to meet my friend got postponed?
user
Sure, I will help you.
assistant
Thank you.
user
Please wait a moment I will check the reservation list.
assistant
Sure.
user
Sorry Karen Adams, there is no active reservation on your name.
assistant
Ok, not an issue. Thank you for the information.
user
Thank you.
assistant