Hello.
user
Hello. How may I help you?
assistant
I want to cancel my recent reservation, Can you please help me in that?
user
May I know your name please?
assistant
My name is John Moore.
user
Sure, please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
Ok, that's not a problem. Thanks for your information.
user
Thank you for reaching us.
assistant