Hi.
user
Hello, how can I assist you for the day?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I am here to help you. May I know your good name?
assistant
Myself Melissa Martinez.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, we found no reservation on your given name.
assistant
No problem, thanks for checking.
user
Thank you for reaching us.
assistant