Hi.
user
Hello, do you need any help from us?
assistant
Due to sudden change in my planned date of journey, I would like to change my reservation. Can you please help me out with that?
user
Ok, could I have your name please?
assistant
Thank you for accepting my request, I have reserved it on the name of Jeffrey Edwards.
user
Ok, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to make changes further.
assistant
Oh! I think the ticket was not booked properly while I am booking. Anyways, thank you for your information.
user
Thank you for consulting us, have a great day.
assistant