Hello.
user
Hello. How can I help you today?
assistant
I want to change my reservation due to bad weather condition, can you assist me?
user
Sure, may I know your name please?
assistant
Barbara Perez.
user
Just give me a moment.
assistant
Ok.
user
We did not find any reservation on your given name.
assistant
No problem, thank you for searching.
user
Thank you.
assistant