Hello.
user
Hello. How may I aid you?
assistant
I want to cancel my reservation due to heavy rains at my destination place, so please cancel it.
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please to check your reservation status?
assistant
Sure, I am David Clark.
user
Please wait a moment.
assistant
Sure.
user
David Clark, no reservation has been found on your name in our records.
assistant
No worries, thank you.
user
Thank you for approaching us.
assistant