Hello.
user
Hello.
assistant
Brian Thompson here.
user
How can I help you Brian?
assistant
Due to the terrorist attack to my visiting city, I want to cancel my recent reservation.
user
I'm sorry to hear that. Please wait a minute.
assistant
Ok.
user
Thank you for your patience. There is no active reservation found with your details.
assistant
That's ok. Your service is so helpful to me, thank you.
user
Thank you for contacting us.
assistant