Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my recent reservation due to heavy rainfall, can you please help me with that?
user
Sure, please share your good name?
assistant
My name is Barbara Jones.
user
Please be on hold.
assistant
Sure.
user
There is no reservation found on your name in our database to cancel it.
assistant
No problem, thank you.
user
Thank you for availing us.
assistant