Hello.
user
Hello.
assistant
Joseph Adams here.
user
How may I assist you?
assistant
I would like to cancel my reservation due to sudden health issue happened to my son, can you please help me out with that?
user
Sure, I will help you in cancellation.
assistant
Thank you.
user
I have searched online but I could not find your flight reservation to cancel it.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you.
assistant