Hello.
user
May I know what kind of service your looking for?
assistant
I am Amanda Adams. I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.
user
Amanda Adams, we are glad to help you.
assistant
Thank you.
user
Please hold for a moment.
assistant
Sure, I will wait for your response.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Oh! It may not be booked properly due to server issues while booking.
user
Thank you for availing us.
assistant
Anyway, thank you for your time.
user