Hello, Kevin Williams here.
user
Hello, how can I help you?
assistant
My plan to visit a function is postponed as of now, so could you please help me to change my reservation?
user
Sure, give me a moment.
assistant
Ok.
user
Sorry Kevin, I didn't find any reservation basing on your details.
assistant
Ok, thank you for the information.
user
Thank you for contacting us.
assistant