Hello.
user
Hello, how can I help you?
assistant
I am planning to change an existing reservation, due to health issue. Can you please help me out?
user
Sure, I am here to help you. Please provide your name.
assistant
Thank you, my name is Donna Lewis.
user
Ok, please wait for a while.
assistant
Sure.
user
Thank you for your time, No reservation was found on your name.
assistant
That's fine, thank you for your service.
user
Thank you for choosing us.
assistant