Hello.
user
Hello, how may I aid you?
assistant
I have planned to cancel my reservation due to sudden change in my trip, can you assist me?
user
Sure, may I know your name please?
assistant
Katherine Jones.
user
Wait a while.
assistant
Ok.
user
Sorry, no reservation found in your name to cancel the ticket.
assistant
No problem, thank you for searching.
user
Thank you for reaching us.
assistant