Hello, I am Carol Brown.
user
Hello, how can I help you?
assistant
I just want to change my recent reservation, due to my seminar has been postponed. Can you help me with that?
user
Sure, I am happy to help you. Please wait for a while.
assistant
Sure, I will wait.
user
Thank you for being patient, There was no reservation found on your name.
assistant
It's Ok, no problem. Thanks for your assistance.
user
Thank you for approaching us.
assistant