Hello.
user
Hello, how may I aid you today?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, may I know your name please?
assistant
Kevin Wright here.
user
Please wait for a moment.
assistant
Ok.
user
There is a reservation found as per your name, shall I cancel it?
assistant
Go ahead.
user
Your reservation has been cancelled.Amount will be credited to your bank account within four working days.
assistant
Thank you so much.
user
You are welcome.Thank you for reaching us with a query.
assistant