Hello.
user
Hello, how may I address you?
assistant
Due to an emergency, I want to change my reservation. Can you help me?
user
Sure, I am here to help you for this. Let me check your reservation status in our records. May I know your name to check?
assistant
Thank you. Raymond Allen here.
user
Ok, please wait for a while.
assistant
Sure.
user
We could not find any reservation active by the name you provided.
assistant
No problem, Thanks for the information.
user
Thank you for approaching us.
assistant