Hello.
user
Hello, How can I help you?
assistant
I want to change my existing reservation, due to some health issue. Can you help me?
user
Sure, may I know your name?
assistant
Ok, I am Dorothy Perez.
user
Ok, please wait a minute.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your name.
assistant
Ok, not an problem. Thank you for your information.
user
Thank you.
assistant