Hello.
user
Hello, how may I aid you today?
assistant
Owing to an emergency, I just want to change my existing reservation. Can you please help me to change it?
user
Sure, we are happy to help you.
assistant
Thank you.
user
Please share me your good name.
assistant
Sure, my name is Dorothy Jackson.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, thanks for your help.
user
Thank you for opting us.
assistant