Hello, Margaret Hall here.
user
Hello, how may I help you?
assistant
Due to some family issues, I would like to postpone my reservation. Can you help me?
user
Sure, I will help you. Hall, no reservation has been found on your name in our database.
assistant
Its ok, I guess I made a mistake while booking. Anyways, thank you for the information.
user
Thank you for approaching us.
assistant