Hi.
user
Hello. In which way I can aid you today?
assistant
I need to cancel my reservation due to some issues, can you help me out?
user
Sure, I will aid you with that. May I know your name for further process?
assistant
Thank you and Myself Virginia Brown.
user
Ok, please hold on a moment.
assistant
Sure, I will be on hold.
user
There is no previous reservation available under your name.
assistant
Thank you for your information.
user
Thank you for reaching us.
assistant