Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation due to bad weather condition, can you please help me with that?
user
Sure, we are here to help you. May I know your name please?
assistant
My name is Jessica Garcia.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
No problem, thank you.
user
Thanks for contacting us.
assistant