Hello.
user
Hello. How can I help you today?
assistant
I would  like to cancel my recent reservation as my aunt is in hospital regarding her health issues.
user
On whose name did you reserved the ticket?
assistant
I am Jacob Baker. Ok, please check with my previous reservation and let me know the status..
user
Please wait a while I will check and infirm you.
assistant
Sure, take your time.
user
As per your request the reservation was cancelled.
assistant
That's great, thank you for assisting me.
user
Thank you for contacting us.
assistant
Have a nice day.
user