Hi.
user
Hello, How can I best serve you today?
assistant
 I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Andrew Parker here.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure.
user
 I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
No issue, thanks for the information.
user
Thank you for choosing us.
assistant