Hello.
user
Hello. How may I help you?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, we are here to help you. May I know your name please?
assistant
I am Patricia Carter.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for contacting us.
assistant