Hello.
user
Hello, how may I assist you today?
assistant
I  want to cancel my recent reservation due to postpone of my exams, can you help me?
user
Sure, may I have your name please?
assistant
I am Melissa Lopez.
user
Ok, please hold on.
assistant
Sure.
user
Thanks for your time, no reservation was found on your name.
assistant
No issues. Thank you for your service.
user
Thank you for choosing us.
assistant