Hello.
user
Hello. How can I assist you?
assistant
My name is Patricia Wilson. Can you help me to change the reservation which I had done last week?
user
Sure, please wait a minute.
assistant
Ok, thank you for understanding my concern.
user
Thank you for waiting, there is no reservation found on your name.
assistant
That is ok, thank you for the information.
user
Thank you for reaching us.
assistant