Hi.
user
Hello. How can I serve you?
assistant
Owing to have an emergency, I want to cancel my reservation.
user
Ok.
assistant
Can  you help me in this with the name of Christine Evans?
user
Sure, please wait a moment.
assistant
Ok.
user
Thanks for waiting, we have not found any reservation on your name.
assistant
No problem. Thank you for your assistance.
user
Thank you.
assistant