Hi.
user
Hello.
assistant
I am Sandra Baker.
user
How may I help you today Baker?
assistant
Actually, I got admitted in a hospital due to some health issues. So I prefer not to travel, could you help me in cancelling my reservation?
user
Please wait a moment, let me check cancellation of ticket in our database.
assistant
Sure, please check.
user
Sorry,  there are no reservations on your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant