Hi. I am Shirley Allen.
user
Hello, how can I guide you for today?
assistant
I would like to change my reservation because my childhood friend met with an accident.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok, take your time.
user
Sorry, there is no reservation found under your name.
assistant
Ok, no problem.
user
Thank you for contacting us, have a nice day.
assistant
Thank you for checking.
user