Hi.
user
Hello.
assistant
I am Janet Thomas.
user
How may I help you?
assistant
Owing to an emergency, I need to change my reservation. Can you please help me with that?
user
Janet Thomas, I am willing to help you for this. Let me check your reservation status in our database.
assistant
Ok.
user
Sorry to intimate, no reservation is found with your criteria.
assistant
Ok, no problem. Thank you for your information.
user
Thank you very much for utilising our agency.
assistant