Hello.
user
Hello, how can I assist you today?
assistant
I am Frank Hernandez.
user
Ok.
assistant
I want to cancel my reservation due to heavy rainfall. Can you help me?
user
Sure, I will help you with that. Please wait a while.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Thank you for information.
user
Thank you for reaching us.
assistant