Hello.
user
Hello, how may I help you?
assistant
I just want to cancel my recent reservation, due to sudden demise of my great grandfather. Can you please help me with cancellation?
user
Sure, please wait for a while.
assistant
Sure, you can check my reservation on the name of Rachel Moore.
user
Sorry, there is no active reservation found with your name in our records.
assistant
Ok, thank you.
user
Most welcome.
assistant