Hello, I am Kevin Baker.
user
Hello, Kevin Baker, how can I aid you today?
assistant
Can you please help me in cancelling my reservation as the award function which I got selected is postponed?
user
Sure, we are glad to help you. Please wait for a couple of minutes.
assistant
Ok.
user
Thank you for waiting, we are sorry to say that no reservation has found based on you specified name.
assistant
Ok, thanks for the information.
user
Thanks for choosing us, have a pleasant day.
assistant