Hi.
user
Hello. How can I aid you?
assistant
Can you please help me in cancelling my reservation?
user
Sure, We are here to help you.
assistant
Thank you.
user
May I know your name?
assistant
I am James Johnson.
user
Give me  a minute.
assistant
Ok.
user
  Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant