Hi.
user
Hello, how may I serve you at this moment?
assistant
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
Sure, we are here to help you. May I know your name please?
assistant
Ryan Roberts here.
user
Ok, please be on hold.
assistant
Sure.
user
Sorry we could not find any reservation with your name in our database.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for approaching us.
assistant