Hi.
user
Hello. How can I assist you?
assistant
 Owing an emergency want to cancel my reservation, can you help me with it please?
user
Sure, can I know your name please?
assistant
My name is Ryan Walker.
user
I found your reservation, can I cancel it?
assistant
Yes, please.
user
Your reservation has been cancelled.
assistant
Thank you.
user
Thank you for approaching us.
assistant