Hi.
user
Hello, how can I assist you for the day?
assistant
I need to cancel my reservation for a client meeting, but I have got a sudden call from my friend that one of my friends got to meet with an accident so I fail to cancel my reservation. Can you please help me out?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Jerry Adams here.
user
 I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
That's ok, thank you for checking.
user
 Thank you for choosing us.
assistant