Hello.
user
Hello.
assistant
Amanda Nelson on this side.
user
How can I help you?
assistant
As my doctor suggested me not to travel, I would like to cancel my current reservation now. Can you help me?
user
Sure, I can help you with that. Please let me check your reservation status first.
assistant
Ok, take your time.
user
Nelson, I went through our database but I didn't find any active reservation under your name to do cancellation.
assistant
Oh! That's very disappointing to hear from your side. Anyways, thank you for checking.
user
Thank you for choosing us.
assistant
You are most welcome.
user