Hello.
user
Hello, how can I aid you today?
assistant
 I want to change my existing reservation due to sudden rainfall at my source. Can you please help me with this?
user
Sure, please share your good name?
assistant
Myself Kevin Thompson.
user
Please stand by.
assistant
Sure.
user
Thank you for your time, there is no active reservation found with the given name.
assistant
That's fine, thank you for the information.
user
Thank you.
assistant