Hi. Catherine Jones here.
user
Hello, how may I help you?
assistant
I was planing to cancel my recent reservation as my son is suffering from fever. Can you please help me?
user
Sure, please wait for a while.
assistant
Thank you for your positive response.
user
Sorry Catherine, there is no active reservation found with your name in our records.
assistant
Oh! That's very disappointing to know. Anyways, thank you for checking.
user
My pleasure.
assistant
You are most welcome.
user