Hello.
user
Hello, how may I assist you today?
assistant
I want to change my existing reservation due to bad weather condition, can you please help me with that?
user
Sure, may I know your name?
assistant
My name is Jennifer Adams.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant