Hello. My name is Scott Lewis.
user
Hello, how may I help you today?
assistant
I want to change my existing reservation.
user
Sure. Can you please hold on for a while I will get back to you.
assistant
As my wife met with an medical emergency.
user
Thanks for waiting.
assistant
OK.
user
We are sorry to say you that we have not found any reservation on your name.
assistant
OK. Thank you for helping me.
user
Thanks for contacting us.
assistant