Hi.
user
Hello, In what way can I assist you now?
assistant
 I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
Laura Garcia here.
user
 Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
That's ok, thank you for your help.
user
Thank you for opting us.
assistant