Hello.
user
Hello. How may I help you today?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
I am happy to help you with that. May I know your name please?
assistant
I am Stephanie Carter.
user
Please wait for a while.
assistant
Sure.
user
I am sorry to say that there is no reservation found under your name.
assistant
That's ok, no issues. Thank you for the information.
user
Thank you for reaching us.
assistant