Hi. I am Samuel Wright.
user
Hello, how can I provide assistance to you?
assistant
I would like to change my existing reservation, due to heavy rainfall. Could you please help me?
user
Sure, we will help you. Please wait for a while.
assistant
Sure.
user
Thank you for waiting. Sorry we did not find any reservation against your name.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us.
assistant