Hello.
user
Hello. How can I assist you today?
assistant
I need to cancel my ticket due to sudden change in my plan. Can you please aid me in cancelling my ticket?
user
Sure, may I know your name please?
assistant
Michelle Lee here.
user
Just give me a moment.
assistant
Ok.
user
We did not find any reservation on your given name.
assistant
Not an issue, thanks for searching.
user
Thank you for opting us.
assistant