Hello.
user
Hello, how can I serve you today?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me to change it?
user
Sure, I will help to change your reservation.
assistant
Thank you.
user
May I know your good name?
assistant
Sure, my name is Anna Phillips.
user
Please wait for a moment, while I search for your reservation.
assistant
Sure.
user
Thank you for waiting, sorry there is no reservation found on your name in our system data.
assistant
That's Ok, thanks for your assistance.
user
Thank you for reaching us, we hope see you again.
assistant