Hello.
user
Hello. How can I guide you?
assistant
I booked a refundable flight ticket previously. I am willing to change my ticket due to some virus is spreading in the place where I planned to visit. Can you change my existing reservation?
user
Sure, I will check your previous ticket. Before that can you please tell me your name to check your previous reservation?
assistant
My name is John Williams.
user
Ok John, please hold on for a while.
assistant
Sure, take your time but please try to change my existing reservation.
user
Sure, I will try to change your reservation.
assistant
Thank you.
user
Sorry John, I did not find any reservation on your name in our database.
assistant
That's ok. Thank you for checking.
user
You are welcome.
assistant