Hi.
user
Hello.
assistant
I am Jason Jones.
user
How may I help you now?
assistant
Can you help me in cancelling my recent reservation, as my exam is postponed?
user
I am here to help you, please allow me to check with your previous booking for a moment.
assistant
Sure.
user
I found a reservation by your name, can I proceed with cancelling it?
assistant
Please cancel it.
user
Your ticket is successfully cancelled, you will receive your refund within a week.
assistant
Thank you for understanding and cancelling my reservation.
user
Thank you for choosing us.
assistant