Hi.
user
Hello, how may I assist you today?
assistant
I want to cancel my recent reservation due to ongoing tornado at my destination place.
user
Ok, may I know your name please?
assistant
Elizabeth Williams is my name.
user
Ok, please wait for a moment, I will check and get back to you.
assistant
OK.
user
Sorry, there was no reservation found with your name to cancel.
assistant
Ok, no problem. Thanks for the response.
user
Thank you for opting us.
assistant