Hi.
user
Hello, how can I help you?
assistant
Catherine Hill here. I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
user
Please wait a while.
assistant
Ok.
user
Sorry to say, there is no reservation on your name in our database.
assistant
That's ok, thank you for your help.
user
Thank you for opting us.
assistant