Hello.
user
Hello. How can I aid you?
assistant
I have planned for a holiday tip but due to my illness I had to request you to cancel my reservation. Can you help me?
user
Sure, may I know your good name?
assistant
My name is Frank Jackson.
user
 Ok, please wait I will revert you in a moment.
assistant
Ok.
user
 Sorry, no reservation was found on your name in our data base.
assistant
No worries at all, thank you for your information.
user
 Thank you for availing us.
assistant