Hello.
user
Hello, how can I help you?
assistant
Could you help me out to change my reservation?
user
Sure, may I know your good name?
assistant
Sure. This is Kenneth Evans.
user
Just hold on for a second.
assistant
OK.
user
Sorry, no reservation found for you. Thank you.Have a great day.
assistant
Oh! that's really sad. Thank you for your quick response.
user