Hi.
user
Hello, how can I assist you?
assistant
 I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Nicole Robinson here.
user
Sorry, we found no reservation on your given name.
assistant
No issue, thanks for the information.
user
Thank you for reaching us.
assistant