Hello.
user
Hello, how may I help you?
assistant
Actually my Snooker's competition is postponed, so that I want to change my existing reservation. Can you help me?
user
Sure, may I know your name to proceed?
assistant
Yes, I am Joshua Jones.
user
Please wait for a moment to check.
assistant
Sure.
user
Sorry to say, no reservation found on your name.
assistant
Ok, not an problem.
user
Thank you for reaching us.
assistant
Thank you for your information.
user