Hello.
user
Hello, how may I assist you today?
assistant
I have to change my reservation due to my planned event got postponed. So please help me with that.
user
Sure, can I know your name?
assistant
Thank you. Myself Edward Martin.
user
Ok, please wait.
assistant
Sure, take your time.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Thank you for reaching us.
assistant
Most welcome.
user