Hello.
user
Hello, how may I assist you today?
assistant
I am Jonathan Thomas. Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, we are here to help you. Please wait a minute.
assistant
Sure, I will wait for your information.
user
Sorry, there is no active reservation on your name to cancel.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant