Hello, Michael Nelson is my name.
user
Hello, how shall I assist you?
assistant
Due to health issue I would like to request for cancellation, Can you please help me in doing this?
user
Sure, I will help you in cancelling a flight ticket. Please wait for a while, I will check your reservation and get back to you.
assistant
Ok.
user
 Thank you for waiting, there is no reservation found on your name to cancel.
assistant
Ok, Thanks for your information.
user
Thank you for contacting us, have a good day.
assistant