Hi.
user
Hello, how may I be of your assistance?
assistant
I want to cancel my recent ticket booking due to office work that my manager did not approve my leaves, so can you please cancel it?
user
Sure, I can help you with that but you will get only 85% of refund if you want to cancel it. Is it ok with you?
assistant
That's fine, you can proceed.
user
May I know on which name the ticket has been reserved?
assistant
Reservation was done by the name James Hall.
user
Can you please wait for a moment, I will check with your reservation and revert to you with current status.
assistant
Sure, please take your time.
user
Thanks for waiting. I have gone through the list but couldn't find any reservation with your name in our data base.
assistant
That's fine, thank you for the response.
user
Thanks for choosing our service.
assistant