Hello.
user
Hello, how can I support you?
assistant
I want to cancel my reservation due to heavy rains at my destination place, so please help me.
user
Sure, we are here to assist you.
assistant
Thank you.
user
Ok, May I know your name to proceed further?
assistant
Sure, I am Catherine Smith.
user
Ok, please wait for a while.
assistant
Sure.
user
Thank you for waiting, There was no reservation found on your given name.
assistant
No issues, thank you.
user
Thank you for availing us.
assistant