Hello.
user
Hello, how can I aid you?
assistant
I would like to change my existing reservation, as my planned trip with my friends got postponed. Can you please help me out?
user
Sure, I can help you with that. May I know your good name please?
assistant
Thank you for considering my request. My name is David Thomas.
user
Ok, please wait for a while.
assistant
Sure, I will wait for your response.
user
David Thomas, there is no active reservation found under your name to do changes in that.
assistant
Ok, not a problem. Thank you for the information.
user
Thank you for choosing us, have a nice day.
assistant
Thank you for your service.
user