Hello.
user
Hello, how may I serve you?
assistant
I am Sharon Wilson. I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Sure, let me check the current status and revert you.
assistant
Sure.
user
There is no reservation found by the name you shared.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us.
assistant