Hello.
user
Hello. How may I aid you today?
assistant
Owing to emergency I want to cancel my recent reservation, can you help me with that?
user
Sure, may I know your name please?
assistant
My name is Thomas Taylor.
user
Please wait a moment I'll check the reservation list.
assistant
Sure, take your time.
user
Sorry, there is no active reservation have been found under your name in our database to cancel it.
assistant
No issues, thank you for the checking.
user
Thank you for choosing us.
assistant