Hello.
user
Hello, how can I help you today?
assistant
I have to change my previous flight ticket due to some important work on those same dates, can you please help me with my ticket modifications process?
user
Sure, can I know your name to proceed further?
assistant
Thank you and my name is Catherine Roberts.
user
Sorry, no reservation found on your name to change further.
assistant
Not a problem with that one, thank you for checking my reservation status.
user
Thank you for contacting us.
assistant
Welcome.
user