Hello.
user
Hello, how could I aid you today?
assistant
I need to cancel my recent reservation as I met with an accident and my leg got fracture and I am unable to travel. Can you help me?
user
Please wait for a while.
assistant
Sure.
user
May I know your name please?
assistant
Ok, my name is Edward Garcia.
user
There is no reservation found with your given name.
assistant
No issues, thank you.
user
Thank you for choosing us.
assistant