Hello.
user
Hello. How may I assist you today?
assistant
Due to some issues I have to change my previous flight ticket booking, can you please help me with changing?
user
Sure, may I know your name for checking with the details.
assistant
Thank you for considering my request and I am Anthony Brown and you can check with this name.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there are no active reservations on your given name to change.
assistant
Not a problem with that one, I think it is not booked properly. Thank you for your search and providing the information.
user
Thank you for reaching our service.
assistant