Hello.
user
Hello, how can I help you today?
assistant
Due to sudden health issue, I would like to cancel my reservation. Can you please help me out with that?
user
Sure, may I know your good name?
assistant
Thank you for accepting my request, I have reserved it on the name of Larry Phillips.
user
Please wait for a moment.
assistant
Sure, take your time.
user
Sorry to say that, no reservation was found with your good name.
assistant
Oh! I think the ticket was not booked due to server issue.
user
Thank you for reaching us.
assistant
Anyway, thank you for the information.
user