Hello, I am Donald Garcia.
user
Hello, how may I support you?
assistant
As my schedule of attending an guest honour for an opening sermony got cancelled. Can you please help me in cancelling my reservation?
user
Sure, please wait I will check the reservation on your name and get back to you.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no issue. Thank you for your information.
user
Thank you for opting us.
assistant