Hi.
user
Hello, how can I assist you today?
assistant
I want to cancel my reservation which is done recently due to some health issues, can you please help me in this?
user
Sure, may I know your name please?
assistant
Sure, my name is Samuel Turner.
user
Wait a while, kindly.
assistant
Sure.
user
Thank you for your time, we did not find any active reservation in your name to cancel.
assistant
Ok, not an issue. Anyways, thank you for your service.
user
Thank you for reaching us. Hope to serve you again.
assistant