Hello. Cynthia Martin here.
user
Hello. How may I aid you today?
assistant
I would like to change my reservation due to some health issues, can you please help me in that?
user
Please wait a moment, let me check with the details.
assistant
Sure, I will wait for your response.
user
Sorry Martin, there are no active reservations found on your name.
assistant
That's ok, no problem. Thank you for checking out.
user
Thank you for reaching our service.
assistant