Hello.
user
Hello, how can I assist you?
assistant
I want to cancel my ticket due to snow storm in my hometown.
user
Sure, I can help you with that. May I know your good name please?
assistant
Thomas Robinson here.
user
Ok, please wait while I'll check your reservation status.
assistant
Sure.
user
Thomas Robinson, there is no active reservation found under your name to do cancellation.
assistant
No problem, thank you.
user
Thank you for choosing us.
assistant