Hello, I'm Kathleen Edwards.
user
Hello. How may I help you?
assistant
Due to some reason, I can't travel from my location to my destination. So, can you please cancel my tickets?
user
Sure, I am here to help you. Wait a moment.
assistant
Ok sure.
user
Unfortunately, there is no reservation found to you under your name.
assistant
That's ok, thank you.
user
Thank you for choosing us.
assistant