Hello, I am Justin Green.
user
Hello, how may I assist you?
assistant
Due to heavy rain fall my trip for conference was cancelled.
user
Ok.
assistant
Could you please help me with cancelling my recent reservation?
user
Sure, please wait a moment.
assistant
Sure.
user
There is no reservation on your name.
assistant
No problem, thank you for the information.
user
Thank you so much for choosing us.
assistant