Hello. Jeffrey Harris here.
user
Hello, do you need any help from us?
assistant
Due to sudden health issue, I am not able to travel in a flight. Can you please help me out in cancelling my reservation?
user
Sure, please allow me a moment.
assistant
Thank you for accepting my request, take your time.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
Oh! I think the ticket was cancelled by my brother. Anyway, thank you for the information.
user
You are welcome.
assistant