Hi.
user
Hello.
assistant
I am Thomas Adams.
user
How can I assist you?
assistant
Can you help me for changing my existing reservation, because I am unable to travel at this moment due to health issues?
user
Yes, I can do that for you.
assistant
Thank you.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Oh! It's ok, no problem thank you for your services.
user
Thank you for reaching us.
assistant