Hello,.
user
Hello, how may I abet you today?
assistant
I want to cancel my reservation, due to the heavy rainfall from a couple of days. Can you help me with that?
user
Sure, we are here to cancel your reservation. May I know your good name?
assistant
Thank you. I am George Hernandez.
user
Thank you for providing your good name, there is no reservation found on your name.
assistant
Ok, no issues. Thanks for the information.
user
Ok, thank you.
assistant