Hello.
user
Hello, how may I be at your service today?
assistant
Owning to an emergency I want to change my existing reservation. Can you please help me with this?
user
May I know your name please?
assistant
Sure, I am Shirley Hill.
user
I am sorry no reservation found on your name.
assistant
Ok, not an issue. Thank you for checking.
user
Thank you for choosing us.
assistant