Hello.
user
Hello. How can I serve you?
assistant
Will you please assist me to change my existing reservation as my plan to meet my friend got postponed due to my health issues?
user
Sure, We are here to help you out. Can I know your name?
assistant
I made a reservation by this name Benjamin Green.
user
Give me a minute.
assistant
Sure.
user
Sorry, there is no active reservation have been found under your name in our database to amend it.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant