Hello.
user
Hello, how can I provide assistance to you?
assistant
Can you help me to change my recent reservation because my trip dates are postponed, can you help me?
user
Sure, may I know your name to check the previous reservation status?
assistant
I am Sandra King.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for opting us.
assistant