Hello.
user
Hello, how can I help you?
assistant
I want to cancel my recent reservation due to sudden demise of my grand father. Can you please help me with this?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name?
assistant
Barbara Mitchell here.
user
There is no reservation found under your name to cancel.
assistant
Ok, not an issue. Thank you for the information.
user
Thank you for choosing us.
assistant