Hello,.
user
Hello,. How can I help you today?
assistant
 Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you please help me with that?
user
Sure, we are gleeful to help you in cancellation. Could you please provide your name to check your previous reservation status?
assistant
I am Katherine Scott.
user
Ok, please  wait for a moment.
assistant
Sure.
user
Thank you for your patience. Sorry to notify that, there is no reservation found on your given name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for reaching us. Have a nice day.
assistant