Hi.
user
Hello, how may I provide assistance to you?
assistant
Can you please help me with cancelling my recent reservation?
user
Sure, may I know your good name please?
assistant
My name is Laura Perez.
user
Please wait a minute.
assistant
Ok.
user
Sorry, there is no active reservation on your name to cancel.
assistant
That's ok, thank you.
user
Thank you for contacting us.
assistant