Hi, I am Eric Smith.
user
Hello, how may I serve you?
assistant
Owing an emergence, I want to change my existing reservation. Can you please help me with it?
user
Sure, I will help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Ok.
user
I am sorry to inform that there is no reservation found on your name.
assistant
No problem, thanks for the information.
user
Thanks for reaching us.
assistant