Hi.
user
Hello. How may I aid you?
assistant
I want to cancel my recent reservation. So, Can you help me in that? As my friends had planned a tour, and now it has been rescheduled.
user
Sure, may I know your name?
assistant
Thank you, I am Frank Thompson.
user
Please be on hold.
assistant
Sure, make it in your possible time.
user
Thank you for your time, we did not find any active reservation in your name.
assistant
That's ok, thanks for your kind information.
user
Thank you for reaching us.
assistant