Hello, I am Christine Perez.
user
Hello, how can I serve you today?
assistant
I need to cancel my reservation as I need to stay back in own city due to hails on roads and heavy snow. Can you help me in this?
user
Sure, wait for a moment.
assistant
Ok.
user
Thanks for waiting, no reservation was found with your name.
assistant
It's not a problem. Thank you for your information.
user
Thanks for choosing us.
assistant
Welcome.
user