Hi.
user
Hello.
assistant
Myself Carol Garcia.
user
How can I assist you Carol Garcia?
assistant
I want to change my reservation as my mother is unwell, can you please help me out?
user
Sure, I will help you with this.
assistant
Thank you.
user
There is no active reservation found under your name in our database.
assistant
Not an issue, anyway thank you for checking.
user
Thank you for contacting us.
assistant