Hello.
user
Hello, how may I help you?
assistant
I want to change an existing reservation, can you please help me in that?
user
Sure, may I know your name please?
assistant
My name is John Miller.
user
Wait a moment.
assistant
Sure.
user
Thank you for your time, we did not find any active reservation in your name to make changes further.
assistant
Ok, that's not a problem. Thanks for your information.
user
Thank you for opting us.
assistant