Hi.
user
Hello. How may I assist you?
assistant
I want to change my existing reservation owing to an emergency.
user
Yes, can you share me your name for checking?
assistant
My name is Samantha Garcia.
user
Give me a moment.
assistant
Sure.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Thank you.
user
Thank you for reaching us.
assistant