Hi.
user
Hello. How may I help you?
assistant
Due to heavy rains in my existing location, I want to cancel my reservation. Could you help me in cancellation of ticket?
user
Please may I know your name?
assistant
Ok, my name is Rebecca Walker.
user
Ok, please wait for a while.
assistant
Sure, take your time.
user
Sorry to inform you that, there are no reservation found on your name.
assistant
Ok, no problem. Thank you for your response.
user
Thank you for opting us.
assistant