Hello.
user
Hello, how can I provide assistance to you?
assistant
I want to cancel my recent reservation due to postpone of my event. Could you please help me?
user
Sure, we are here to help you. May I know your name please?
assistant
I am Kenneth Hernandez.
user
Please stand by.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your given name.
assistant
No worries, thank you for the information.
user
Thank you for opting us.
assistant