Hello.
user
Hello, how may I help you today?
assistant
I want to change my existing reservation, can you please help me with this?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
My name is Anna Gonzalez.
user
Please wait a minute.
assistant
Sure.
user
Sorry, there is no reservation found on your name to change.
assistant
No problem, thanks for your information.
user
Thank you for choosing us.
assistant