Hello.
user
Hello. How may I assist you?
assistant
I want to cancel my recent reservation, as my exams got cancelled. Can you please help me with it?
user
Sure, I am happy to help you.
assistant
Thank you.
user
May I know your name to check your reservation status?
assistant
Myself John Thompson.
user
Ok, please be on hold.
assistant
Ok, sure.
user
Sorry, there is no reservation found on your name in our records.
assistant
Ok, not a problem. Anyways, thank you.
user
Thank you for reaching us.
assistant