Hello.
user
Hello. How may I aid you?
assistant
I want to cancel my reservation due to some health issues, so please help me.
user
Sure, please give me a moment to check your ticket status. May I know your name?
assistant
Sure, I am Rebecca Jackson.
user
Sorry Rebecca Jackson, no reservation is available by your name.
assistant
No issues, thank you.
user
Thank you for choosing us.
assistant