Hello.
user
Hello, how can I assist you?
assistant
I am Emily Rodriguez, I want to change my reservation as I need a direct flight to Las Vegas in place of connecting flight. Can you change my reservation?
user
Sure, we are happy to help you. Please wait for a couple of seconds, I will check with the reservation and revert to you.
assistant
Sure.
user
Thank you for being patient, There was no reservation found on your name.
assistant
Ok, thanks for the details.
user
Thank you for opting us.
assistant