Hello.
user
Hello. Can I know which help do you need from our agency?
assistant
I need to cancel my reservation due to my planned trip got cancelled because of financial issues. So please help me with that.
user
Sure, I will provide you the service regarding the ticket cancellation.
assistant
Thank you.
user
On which name you have reserved your previous ticket?
assistant
Please check the reservation with my name Patrick Adams.
user
OK, can I put the conversation on hold for a while?
assistant
Sure, I will wait for your response.
user
I am really sorry to inform you that, there is no reservation found with your name in our database to cancel.
assistant
Oh! I will check my mail to check whether the reservation has done or not. Anyway, thank you for your time.
user
It's my pleasure. Thank you for opting us.
assistant
Most welcome.
user