Hi.
user
Hello.
assistant
Owing an emergence, I want to cancel my recent reservation. Can you please help me with cancellation?
user
Sure, may I know your name?
assistant
My name is Robert Campbell.
user
Please wait for a while.
assistant
Ok.
user
There is a reservation on your name. Shall I proceed with cancelling?
assistant
Ok, proceed with cancellation.
user
Your cancelling has been done on name  of  Robert Campbell.
assistant
Thanks for the help.
user
Thank you for approaching us.
assistant