Hello.
user
Hello, how may I assist you?
assistant
I need your assistance about modification of my reservation which I have done long back to travel in the next month to Chicago but all of sudden my schedule got postponed to some other day as on of my relative got expired last night. Can you please help me about that?
user
Sure, I will help you.
assistant
Thank you for considering my request.
user
May I know your name?
assistant
Sure, I am Matthew Hall.
user
Sorry Matthew Hall, there is no active reservation on your name.
assistant
Not a problem, anyways thank you for the information.
user
Thank you.
assistant