Hello.
user
Hello, how can I aid you?
assistant
I would like to change my reservation which is under my name. Can you please help me with that?
user
Sure, may I know your name to check your reservation from our database?
assistant
My name is Matthew Smith.
user
Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for contacting us.
assistant
You are welcome.
user