Hello. I am Raymond Nelson.
user
Hello, how may I assist you today?
assistant
I need to change my existing reservation, as my exam got postponed. Can you please help me in changing?
user
Sure, I am here to help you. Please hold on.
assistant
Ok.
user
Thanks for being patient, there is no active reservation found on your name.
assistant
Ok, no issues. Thank you for your help.
user
Thank you for choosing us.
assistant