Hi,.
user
Hello. How can I aid you today?
assistant
Owing to an emergency, my soccer tournament got cancelled. So I had a request to you to cancel my existing reservation.
user
Sure, I am here to help you.
assistant
Thank you.
user
But, I need you name for checking and cancellation purpose?
assistant
My name is Nicole Wilson.
user
Nicole,I found your reservation on the name which you have provided. For cancelling your reservation, we are charging some amount and the balance amount will be credited to your account. Is it ok for you?
assistant
Ok, proceed with the cancellation.
user
I have successfully cancelled your reservation and the amount will be refunded to you within 2  days.
assistant
Thank you for the help.
user
Thank you for approaching us, please give a valuable feedback in our website.
assistant