Hello.
user
Hello, how may I aid you?
assistant
I am Anthony Lee. I need to cancel my recent reservation due to change in weather. Could you please help me?
user
Sure, please wait a moment.
assistant
Ok.
user
Sorry for the inconvenience, there is no reservation found on your name.
assistant
No worries, thank you for your information.
user
Thank you for opting us.
assistant