Hi.
user
Hello, how may I help you?
assistant
I am Patrick Hall. Owing an emergency want to cancel my reservation, can you help me with it please?
user
Sure, please wait for a moment to check your details.
assistant
Ok.
user
Sorry to say, no reservation found on your name in my database.
assistant
That's ok, thank you for the response.
user
Thank you for reaching us, have a nice day.
assistant