Hello.
user
Hello. How can I assist you today?
assistant
I am looking for changing my reservation due to health issues, can you please help me out with that?
user
Sure, will you mention your name for checking the reservation status?
assistant
Sure, I have reserved it on the name of Stephen Wright.
user
Please give me a moment.
assistant
Sure.
user
Thanks for waiting, there is no reservation found under your name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Welcome, have a great day.
assistant