Hello,.
user
Hello, how can I guide you for today?
assistant
I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you please help me with that?
user
May I know your name?
assistant
My name is Nancy Taylor.
user
Please give me a minute, I will check your reservation status.
assistant
Sure.
user
Sorry, there is no reservation found under your name.
assistant
Ok, no issue. Thank you for your information.
user
Thank you for contacting us, have a nice day.
assistant