Hi.
user
Hello, how may I assist you?
assistant
As my trip got cancelled due to heavy storm, please cancel my reservation.
user
Sure, wait a minute.
assistant
Ok.
user
May I know your name?
assistant
Reservation was made by the name Angela Walker.
user
Sorry, we could not find any reservation the name of Angela Walker.
assistant
No issue, thank you for your information.
user
Thank you for choosing us.
assistant