Hello.
user
Hello, how can I assist you for the day?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me out?
user
May, I know your good name?
assistant
My name is Anna Wright.
user
Please wait for a moment.
assistant
Sure, I will wait for your response.
user
Sorry, we found no reservation on your given name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant