Hello, Virginia Scott here.
user
Hello, how may I aid you?
assistant
Due to ill health, I would like to cancel my reservation. Can you help me?
user
Sure, I will help you. Please wait a moment.
assistant
Ok, take your time.
user
Scott, no reservation has been found on your name.
assistant
Its ok, thank you for the information.
user
Thank you for approaching us.
assistant