Hello, I'm Susan Johnson.
user
Hello, how may I guide you?
assistant
I would like to spent some more time with my family, so could you cancel my reservation please?
user
Ok, please hold on for a moment.
assistant
Ok sure, take your time.
user
I have checked with your name in our portal, no reservation is found on your name.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant