Hello,.
user
Hello, how may I assist you?
assistant
I am Brenda Brown, I want to change my existing reservation as my exam got postponed.
user
Ok, I can do that for you. Let me check the status and get back to you.
assistant
Ok.
user
There is no reservation found on your name.
assistant
Ok, no issues. Thank you.
user
Thank you for consulting us.
assistant