Hello.
user
Hello, how may I help you today?
assistant
I want to change my reservation, due to heavy rainfall in New York, can you help me?
user
Sure, can you please share your name?
assistant
My name is Joshua Hernandez.
user
Please be on hold.
assistant
Sure, take your time.
user
Thanks for your time, there is no reservation found on your name in our database to change it.
assistant
That's ok, thank you for your information.
user
Thank you.
assistant