Hello.
user
Hello. How may I help you now?
assistant
I want to cancel my recent reservation due to sudden postpone of my exams. Can you help me with that?
user
Ok, may I know your name to check with your previous booking?
assistant
Sure, I am Benjamin Moore.
user
Ok, please be on hold for a while.
assistant
Sure.
user
Benjamin Moore, there is no reservation by your name. Thank you for reaching us.
assistant
Ok, no problem.
user
Have a nice day ahead.
assistant
Thank you.
user