Hi.
user
Hello, how may I lend a hand to?
assistant
Kevin Anderson here.
user
Nice to meet you Kevin Anderson.
assistant
I want to cancel my trip due to my health condition, can you please help me with that?
user
Sure, I am here to help you for this. Let me check your reservation status in our records.
assistant
Ok.
user
Sorry to inform, no reservation is found with your criteria.
assistant
That's ok, thank you for checking.
user
Thank you very much for contacting our agency.
assistant