Hello.
user
Hello, how may I address you?
assistant
I am Charles Lee, I plan to visit my parents home but to urgent meting with my share holder. I want to change my reservation. Can you help me?
user
Ok, please wait for a while.
assistant
Sure.
user
Thank you for waiting, no reservation found with your name to change the reservation.
assistant
Ok, thanks for waiting. Thank you for helping me.
user
Thanks for contacting us, have a nice day.
assistant