Hello, Kenneth Rodriguez here.
user
Hello Kenneth, how may I help you?
assistant
I want to change my reservation as I have an urgent meeting at my office, can you please do that for me?
user
Sure, please give me a moment to check your ticket status.
assistant
Sure, I will wait for your response.
user
Sorry, no reservation is found by your name.
assistant
Not an issue, anyway thank you for checking.
user
Thank you for contacting us.
assistant