Hi.
user
Hello. How can I assist you?
assistant
Could you please help me to change an existing reservation as my plan to meet my grand parents got postponed due to my heath issues?
user
Ok, could I have your name please?
assistant
I am Kathleen Allen.
user
Ok, please allow me a moment.
assistant
sure.
user
Sorry, there is no reservation with your name in our portal to make changes further.
assistant
Ok, not an issue. Thank you for your information.
user
You are welcome, have a great day.
assistant