Hello.
user
Hello.
assistant
Katherine Thompson here.
user
How can I aid you today?
assistant
Me and my husband are planning a cruise to Galapagos Islands July 2018. One of our family member is hospitalised, so we are unable to travel that trip. Can you please help me with cancelling my ticket?
user
Sure, I will definitely help you with that. Please give me a moment for checking your previous reservation.
assistant
Sure, take your ample time.
user
Thank you for waiting. I did not find any ticket that is reserved with your name.
assistant
Ok its not a problem, thank you for your search.
user
Thank you for reaching us, have a great day.
assistant