Hello, I am Kathleen Campbell.
user
Hello, how may I aid you today from my end?
assistant
I want to cancel my trip due to an emergency. Can you aid me in cancelling my reservation?
user
Sure, I am here to help you out. Please allow me a moment.
assistant
Take your time.
user
Sorry Kathleen Campbell, there is no reservation with your name in our database.
assistant
No issues. Thank you for checking.
user
Thank you for reaching us.
assistant