Hi.
user
Hello. May I know how best I can help you today?
assistant
I want to cancel my recent reservation due to an emergency, can you please help me?
user
Sure, we are here to help you. I need some basic information to check your ticket details, can you please tell me your full name?
assistant
Sure, my name is Gregory Smith.
user
Ok, please wait a minute I will get back to you with the present status.
assistant
Sure, I will wait for your response.
user
I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
Ok, not an issue.Thank you for your information.
user
Thank you for approaching us.
assistant