Hello, I am Shirley Anderson.
user
Hello, How may I serve you today?
assistant
Owing an emergency, I want to cancel my recent reservation.
user
Ok, please wait for a minute. I will check and get back to you.
assistant
Sure.
user
Sorry to say, there is no reservation found with your name.
assistant
That's ok, not an issue.
user
Thanks for availing us.
assistant
Thanks for your kind response.
user