Hi.
user
Hello.
assistant
I am Emma Young.
user
Emma, how may I help you?
assistant
Can you help me to cancel my reservation?
user
Sure, please let me check your ticket status in our website.
assistant
Sure.
user
Sorry Young, no reservation is found by your name.
assistant
Ok, no issues. Thank you for your time.
user
Thank you for contacting us.
assistant