Hi,.
user
Hello, how can I help you today?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you please aid me with this?
user
Sure, please wait for a while.
assistant
Ok.
user
Mean while can I have your name please?
assistant
I am Ruth Baker.
user
Thanks for your name, no reservation found with your name Ruth Baker.
assistant
Ok, no issues. Thank you.
user
Thank you for opting us.
assistant