Hello, Melissa Clark here.
user
Hello, how can I help you today?
assistant
Can you please help me in changing my existing reservation, as my football match got postponed to some other date.
user
Sure, please wait for a while.
assistant
Ok.
user
Sorry, there is no reservation found on your name in our data base.
assistant
Ok, no issues, thank you for your help.
user
Thank you for reaching us.
assistant