Hi.
user
Hello.
assistant
I'm Joshua Smith.
user
How can I help you Joshua Smith?
assistant
Due to heavy tornadoes in my location, I'm unable to catch the flight. Please cancel my recent booking.
user
Sure, wait a moment please. Let me check the database and get back to you.
assistant
Sure.
user
There is no active reservation found with your name in our database to cancel it.
assistant
That's ok, thank you for your information.
user
Thank you for utilising our service.
assistant