Hi.
user
Hello.
assistant
Pamela Smith here.
user
How can I assist you today?
assistant
 I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
user
Sure, wait a while. I will check the update.
assistant
Ok.
user
Sorry to inform you, there is no reservation found under your name to change.
assistant
That's ok, thank you for your help.
user
Thank you for opting us.
assistant