Hello.
user
Hello. How can I assist you?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
user
Sure, can I know your name please?
assistant
Sure, myself Sandra Taylor.
user
Ok, wait a moment please.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
It's ok, thank you for your help.
user
Thank you for approaching us.
assistant