Hi.
user
Hello.
assistant
I am Matthew Gonzalez.
user
How can I assist you?
assistant
Can you help me for cancelling my recent reservation, because I am unable to travel at this moment?
user
Sure Gonzalez, please wait a moment.
assistant
Ok, I will wait for your reply, but get back with my reservation status.
user
Sorry, there is no reservation found on your name.
assistant
Oh! It's ok, no problem.
user
Thank you for choosing us.
assistant
Thank you for your quick response.
user