Hello.
user
Hello, how may I help you for today?
assistant
I want to change my existing reservation because of heavy rains my hockey match has been postponed.
user
Sure, please wait a moment I'll check the details of your reservation. May I know your name for further proceedings?
assistant
I am Patrick Thompson.
user
Sorry to say, in my database I didn't found any details regarding your reservation.
assistant
Ok, no problem.
user
Thanks for reaching us. Have a nice day!.
assistant
Thank you for your response.
user