Hi.
user
Hello. In which way I can help you at this moment?
assistant
I want to change my existing reservation, can you help me with this?
user
Sure, I will help you with that. Can you please mention your name for further process?
assistant
Myself Kenneth Smith.
user
Ok, please hold on a moment.
assistant
Sure.
user
There is no previous reservation available under your name.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant