Hello, Melissa Phillips here.
user
Hello, how may I help you?
assistant
My movie shooting got cancelled, so I want to cancel my reservation. Could you help me?
user
Sure, please wait a moment let me check the details on your name.
assistant
Sure, take your time.
user
Sorry Phillips, there is no reservation found for you.
assistant
It's ok. Thank you for helping me.
user
Welcome.
assistant