Hi,.
user
Hello. How can I aid you today?
assistant
I want to cancel my recent reservation as my interview got cancelled. Can you please help me in cancellation?
user
Sure,  may I know your name?
assistant
My name is Donna Edwards.
user
Please wait for a while.
assistant
Sure.
user
Sorry Donna Edwards, no reservation done on your name.
assistant
No problem, thank you for the information.
user
Thank you for approaching us.
assistant