Hi.
user
Hello, how can I assist you?
assistant
I want to cancel my reservation, can you please help me with this?
user
Sure, I can help you with that. May I know your good name please?
assistant
I am Matthew Garcia.
user
Ok, please wait while I'll check your reservation status.
assistant
Sure, I will wait.
user
Matthew Garcia, there is no active reservation found under your name to do cancellation.
assistant
It's ok, thank you.
user
Thank you for choosing us, have a nice day.
assistant