Hi.
user
Hello. How can I help you today?
assistant
Can you help me in cancellation of my reservation as my exams got cancelled?
user
Sure, I am here to help you to cancel your reservation. May I know your name?
assistant
Thank you. My name is Donald Campbell.
user
Sorry, no reservation found on your name to cancel your reservation.
assistant
Not an issue with that, anyways thank you for the information.
user
Thank you for reaching us.
assistant