Hi.
user
Hello, how can I help you?
assistant
I want to cancel my reservation due to demise of my grand father. Can you please help me with it?
user
Sure, may I know your name please?
assistant
Sure, Cynthia Jackson is my name.
user
Sorry, there was no reservation found  with your name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for opting us.
assistant