Hello.
user
Hello. How can I aid you?
assistant
Owing to an emergency, I want to cancel my reservation. Could you help me in the cancellation?
user
Sure, please allow me a moment to check for your previous reservation status. Please provide me the name.
assistant
I am Rachel Young.
user
There is no active reservation have been found under your name in our database to cancel it.
assistant
Not an issue. Thank you.
user
Thank you for reaching us.
assistant