Hello, my name is Kathrine Anderson.
user
Hello, how can I support you today?
assistant
Due to my health problem I can not go the trip which I booked before, Can you help me to cancel it?
user
Sure, please hold on.
assistant
Sure.
user
Thanks for waiting, no reservation was found on your name in the database.
assistant
No problem. thank you.
user
Thank you for reaching us.
assistant