Hello.
user
Hello, how exactly I can serve you the best today?
assistant
I want to change my existing reservation as my trip got postponed. Can you please help?
user
Sure, I will help you. May I know your good name please?
assistant
My name is Nicole King.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no reservation found in your name.
assistant
No a problem. Thank you for you information.
user
Thank you for reaching us.
assistant