Hi.
user
Hello. How may I help you?
assistant
Due to bad weather conditions, can you help me to change my existing reservation?
user
Sure, I am here to help you. Can you please let me know your name to proceed?
assistant
Sure, my name is Gregory Turner.
user
Sorry, no reservation found on your name.
assistant
That's ok, thank you.
user
Thank you for choosing us, have a good day.
assistant