Hello, this is Thomas Anderson.
user
Hello, how may I serve you?
assistant
I want to cancel my recent reservation due to heavy rainfall in my hometown. Can you help me in that?
user
Sure, please wait for a while.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, it is not an issue. Thank you for your service.
user
Thank you for contacting us.
assistant