Hello.
user
Hello, how can I best help you today?
assistant
Due to sudden demise of my grandmother, I want to cancel my recent reservation. Will you help me in that?
user
Sure, I can cancel your reservation right now.
assistant
Ok.
user
Before that I need to know your good name please?
assistant
My good name is Nicole Gonzalez.
user
Thanks for providing your name, please wait for sometime.
assistant
Sure.
user
Sorry to notify that there is no active reservation found on your name.
assistant
Ok, no issues. Thank you.
user
Thanks for approaching us, wish you a good day.
assistant