Hi.
user
Hello, may I know how best I can help you today?
assistant
I am Matthew Anderson. I want to change my existing reservation. Can you be my helping hand in this?
user
Sure, please wait for a while.
assistant
Ok.
user
We hardly tried to find your reservation but, no reservation has been found with your name.
assistant
Not a problem, thank you for your information.
user
Thank you for opting us.
assistant