Hello.
user
Hello, how can I help you today?
assistant
I need to change my recent reservation due to some health issues, can you help me in doing that?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
I am Kathleen Hernandez.
user
I am sorry to say you that there is no reservation found under your name in our database.
assistant
Ok, no issues. Thank you for the information.
user
Thank you for reaching us.
assistant