Hi.
user
Hello.
assistant
I am Kimberly Brown.
user
How may I help you?
assistant
I have booked a flight ticket earlier for a direct flight unknowingly, now I want to change it for connecting flight. Can you help me with that?
user
Yes, I will help you with that. Please wait a moment. Sorry for the inconvenience, there is no reservation found under your name.
assistant
Ok, not an issue. Thanks for the response.
user
Welcome, have a great day.
assistant