Hello.
user
Hello, how may I help you today?
assistant
I am Emily Walker.
user
Yes, Emily.
assistant
I would like to cancel my ticket as I am moving to an exam, can you please help me out?
user
Sure, please be on hold. I will be back in few seconds.
assistant
Ok, thank you.
user
Emily, there is no reservation found under your name in our database to do cancellation.
assistant
Ok, no problem, thank you for your services.
user