Hi.
user
Hello, how may I help you?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, may I know your name please?
assistant
I am Thomas Adams.
user
Ok, please wait for a moment.
assistant
Sure.
user
Ok, please wait for a moment.
assistant
Ok.
user
Sorry, there was no reservation found with your given name.
assistant
No problem, thank you for the information.
user
Thank you for opting us.
assistant