Hello.
user
Hello. Do you need any assistance from us?
assistant
I have done the reservation for my uncle trip in last week, but he is not willing to travel now. Can you please cancel the reservation?
user
Definitely, I am glad to assist you.
assistant
Thank you.
user
If you remember any details about your uncle's reservation, could you please share us for checking the status in our portal?
assistant
Yes, please check the reservation on the name Scott Allen.
user
Fine, please allow me a moment.
assistant
Sure.
user
Thank you for being patience, we have checked  our reservation list but we couldn't found your uncle's reservation to cancel.
assistant
Ok, I think my uncle had cancelled his reservation earlier. Anyways, thank you for your quick information.
user
My pleasure, thank you for connecting with us.Have a great day.
assistant