Hello.
user
Hello, how can I assist you for the day?
assistant
I want to cancel my reservation due to sudden change in my trip, can you assist me?
user
May, I know your good name?
assistant
Eric Williams.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, we found no reservation on your given name.
assistant
No problem, thank you for searching.
user
Thank you for reaching us.
assistant