Hi.
user
Hello, How can I assist you? May I know your good name?
assistant
I am Kathleen Johnson, want to cancel my reservation due to my health issue. So, please help me in cancelling a ticket.
user
Sure. Wait a minute.
assistant
Ok.
user
Thanks for waiting.
assistant
Ok.
user
There is no reservation found with your name.
assistant
Thanks for your service.
user
Thanks for reaching us.
assistant