Hi, I am Thomas Edwards.
user
Hello, how can I help you?
assistant
Owing to an emergency, my planned trip to Washington has been postponed. So I want you to change my existing reservation.
user
Sure, we are here to help you. Wait for some time.
assistant
Sure.
user
Thanks for waiting there is no reservations found on your name.
assistant
Ok, no worries at all. Thank you for your help.
user
Thanks for approaching us.
assistant