Hello.
user
Hello, how can I serve you today?
assistant
My name is Samantha Johnson, I want to cancel my reservation as my plan to visit my home is cancelled. Can you cancel my reservation?
user
Sure, I am here to help you. Please hold on, while I will check in the reservation list and get back to you.
assistant
Ok.
user
Thanks for being patient, there is no active reservation found on your name to cancel.
assistant
Ok, thank you for the information.
user
Thank you for choosing us.
assistant