Hello,.
user
Hello, how can I assist you?
assistant
I want to cancel my reservation, Due to heavy snowfall from couple of days. Can you help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
Helen Gonzalez, is my name.
user
Please wait.
assistant
Sure, I will wait.
user
Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.
assistant
Ok, no problem at all. Thanks for the information.
user
Thank you for choosing us.
assistant