Hello.
user
Hello, how may I provide assistance to you?
assistant
 I am Emily Walker want to cancel my reservation due to heavy snowfall. Can you help me in cancelling my ticket?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please  wait for a while. We found a reservation on your name, Shall I proceed with cancellation?
assistant
Please cancel my reservation.
user
Ok, your reservation has been cancelled.
assistant
Thank you for the help.
user
Thank you for reaching us, have a good day.
assistant