Hello.
user
Hello, what kind of assistance do you need?
assistant
Owing to an emergency I had to request for this cancel reservation.
user
Ok, I can definitely help you in doing that. Will you please let me know on what name the reservation was made formerly?
assistant
I am Jennifer Scott.
user
Ok, give me a moment Jennifer Scott. So that I can check the current status of your reservation and revert you.
assistant
Sure.
user
Thanks for waiting, I have gone through the reservation list twice but could not find any reservation active by your name in our data base.
assistant
Thank you.
user