Hello. I am Thomas Lopez.
user
Hello, how may I help you today?
assistant
Due to bad weather, I need to cancel my reservation. Can you please help me with it?
user
Sure, we are here to help you. Please wait a minute.
assistant
Ok.
user
We are regret to inform you that no reservation was found on your given name.
assistant
Ok, not an issue. Thank you.
user
Thank you for picking us.
assistant