Hi,.
user
Hello. May I know your name please?
assistant
Virginia Gonzalez is my name.
user
How may I support you?
assistant
I made a reservation earlier to go for a long tour with my friends, but due to some issues the trip got postponed. Can you please help me in changing my existing reservation?
user
Sure, I am blissful to help you. Please wait for a couple of minutes.
assistant
Ok, I will wait.
user
Thank you for waiting. I have checked in reservation list to change your existing reservation, but could not find any reservation with your name.
assistant
Ok, not an issue. Thank you for your prompt response.
user
Thank you for availing with us.
assistant