Hello.
user
Hello.
assistant
I am Steven Collins.
user
How can I assist you today?
assistant
I would like to change my reservation as I am having an emergency work, can you please help me out?
user
Sure, I will help you on that. Please give me a moment for checking your reservation status.
assistant
Sure.
user
Thank you for waiting. There is no reservation found under your name.
assistant
Ok no problem, thank you for your services.
user
Welcome, have a great day.
assistant