Hello.
user
Hello, how can I assist you today?
assistant
Can you please help me to change my reservation?
user
Sure, may I know your name to check further?
assistant
My name is Patrick Gonzalez.
user
Please stand by.
assistant
Sure.
user
 Sorry, no reservation found on your given name in our database to change it.
assistant
Ok, not an issue. Thank you.
user
Thank you for contacting us.
assistant