Hello,.
user
Hello, how may I aid you today?
assistant
I want to cancel my recent reservation, due to some problems at my home. Can you help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name to proceed further?
assistant
Shirley Lewis, is my name.
user
Please hold a moment.
assistant
Ok, I will wait.
user
Thank you for your time, sorry, no reservation found with provided name.
assistant
Ok, I think your agent does not reserve it properly. Thanks for the help.
user
Thank you for connecting with us.
assistant