Hi.
user
Hello, how may I help you?
assistant
Owing to an emergency, my FIFA tournament got postponed. So I want you to change my exiting reservation.
user
Sure, may I know your good name please?
assistant
Sure, Justin Walker here.
user
Please wait for a while.
assistant
Sure.
user
Sorry, no reservation found on your given name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for choosing us.
assistant