Hi.
user
Hello. How can I help you now?
assistant
Due to bad weather conditions, I want to cancel my reservation. Can you help me out?
user
Sure, I will help you with that. May I know your name please?
assistant
Sure, my name is Edward Parker.
user
Sorry Edward, there is no reservation found on your name.
assistant
That's ok, thank you.
user
Thank you for approaching us, have a nice day.
assistant