Hello.
user
Hello, how can I assist you today?
assistant
I want to cancel my recent reservation due to sudden demise of my grand father. Can you please help me with this?
user
Sure, I can help you with that. May I know your good name please?
assistant
Michelle Lewis here.
user
Ok, please wait for a while.
assistant
Sure.
user
Michelle Lewis, there is no active reservation found under your name to do cancellation.
assistant
Ok, not an issue. Thank you for checking.
user
Thank you for choosing us.
assistant