Hello.
user
Hello, how may I help you?
assistant
I am Katherine Jones. Owning to an emergency, I want to cancel my recent reservation. Can you please help me with this?
user
Sure, I am happy to help you. Please wait, I will check your reservation status and get back to you.
assistant
Sure.
user
Sorry Katherine Jones, I did not find any reservation under your name in our database.
assistant
Ok, not an issue. Thank you for the information.
user
You are most welcome and thank you for contacting us.
assistant