Hello,.
user
Hello, how may I serve you?
assistant
I just want to change my reservation due to sudden demise of my grand father, can you help me with that?
user
Sure, may I know your name?
assistant
My name is Shirley Baker.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no issue. Thank you.
user
Thank you for approaching us, have a nice day.
assistant