Hi.
user
Hello, how may I help you?
assistant
I have to cancel my flight ticket that I unable to travel to meet my sister that she came to meet me, can you help me in that one?
user
Sure, I will help you.
assistant
Thank you.
user
Can I know your name?
assistant
Sure, my name is Rachel White.
user
Ok, please hold on a moment.
assistant
Sure, I will wait.
user
Sorry, there is no reservation found on given name.
assistant
Ok, not an issue. Thank you for your service.
user
Thank you for reaching us.
assistant