Hello.
user
Hello. How can I aid you?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
user
It's my pleasure to help you. May I know your name to check with the status?
assistant
Thank you and myself John Walker.
user
John Walker, I am afraid that there is no active reservation found under your name to amend.
assistant
It's ok, no issue. Anyway, thank you for your help.
user
Thank you for reaching our agency.
assistant