Hello.
user
Hello, how may I help you?
assistant
I need to cancel my reservation as my exams got cancelled, can you please help me out?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name?
assistant
I am Rebecca Parker.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant