Hello.
user
Hello. How can I assist you today?
assistant
My name is Katherine Hall. May I know if it is possible to cancel the reservation which I had done last week?
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Ok, please take you own time. I will wai.
user
Katherine Hall, there is no reservation found under your name.
assistant
That is ok, thank you for assisting me.
user
You are welcome. Thank you for contacting us.
assistant