Hi. I am Karen Perez.
user
Hello, how can I help you today?
assistant
Can you help me in changing my recent reservation, as my exam is postponed?
user
Sure, I am here to help you with that reservation change.
assistant
Ok.
user
Please hold for a moment, let me check your previous reservation status.
assistant
Sure.
user
Thank you for waiting, but I am very sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant