HI.
user
Hello,. How may I aid you?
assistant
Please help me with cancelling my ticket due to sudden demise of my aunt.
user
Ok. May I know your name please?
assistant
Reservation was done by the name Deborah Mitchell.
user
Ok, hang on for a moment.
assistant
Ok.
user
Sorry, there is no active reservation in your name to cancel.
assistant
fine, thanks for the information.
user
Thanks for contacting us.
assistant