Hello, Melissa Carter here.
user
Hello Carter, how can I help you?
assistant
Co-incidentally, I give wrong dates in my previous reservation. Can you alter this?
user
Sure, may I know your name?
assistant
Already, I mentioned.
user
It's ok Carter, I am sorry, there is no reservation found with your name in our records to change.
assistant
It's ok. Thank you.
user
My pleasure.
assistant