Hi.
user
Hello.
assistant
Myself Thomas Robinson.
user
How may I aid you?
assistant
I would like to change my existing reservation, due to examination schedule postponed. Can you please help me?
user
Sure, I am here to help you with that. Please give me a moment to check your previous reservation status.
assistant
Sure, take your own time.
user
Thank you for waiting. There is no reservation found on your name in our records.
assistant
No problem, thank you for checking.
user
Thank you for approaching us.
assistant