Hello.
user
Hello, how can I help you today?
assistant
Please change my existing reservation due to some health issues?
user
Sure, may I know your name?
assistant
I am Nicholas Perez.
user
Please wait a moment.
assistant
Sure.
user
Sorry to say, no reservation found with your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thanks for reaching us.
assistant