Hello.
user
Hello, how can I assist you today?
assistant
Due to heavy rains cricket match was postponed, so I need to cancel my recent reservation. Can you help me?
user
Sure, may I know your good name?
assistant
Anna Thompson here.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
No problem, Thank you.
user
Thank you for reaching us.
assistant