Hello.
user
Hello. May I know your good name please?
assistant
I am Rachel Baker.
user
How can I amend you?
assistant
As I need to stay back in own city due to hails on roads and heavy snow. I need to cancel my reservation. Can you help me to cancel my ticket?
user
Sure, please wait for a while, I will check the reservation list and revert to you.
assistant
Sure.
user
 We found reservation on your name, Shall I proceed  for further processing?
assistant
Ok, please proceed.
user
 Your ticket has been cancelled. Amount will be credited in your bank account within four working days.
assistant
Ok, thank you for your support .
user
 Thank you for opting us to be your helping hand.
assistant