Hello.
user
Hello, how may I aid you today from my end?
assistant
I am Anthony Carter. I would like to change my existing reservation due to bad weather conditions. Can you please help me with this?
user
Sure I am here to help you out. Please allow me a moment.
assistant
Sure, take your time.
user
Sorry  Anthony Carter, there is no reservation on your name in our database.
assistant
Ok, not an issue. Thank you for the information.
user
Thank you for reaching us.
assistant