Hello.
user
Hello, how can I aid you for today?
assistant
I want to cancel my recent reservation due to sudden demise of my grand father. Can you please help me with this?
user
Sure, I will help you about that. Can you please let me know your name for checking the reservation status?
assistant
Sure, I am Donna Walker.
user
Sorry Donna Walker, there is no active reservation under your name.
assistant
Ok, no problem. Thank you for the information.
user
You are welcome, thank you for reaching us.
assistant