Hello.
user
Hello. Welcome to our agency.
assistant
Stephanie Carter here.
user
How can I assist you for the day, Stephanie Carter?
assistant
Actually, yesterday I booked my flight ticket from your agency, but due to the heavy rains I would like to cancel my ticket. Will you help me?
user
Sure, I can help you with it. Give me a moment to check with your existing reservation.
assistant
Sure.
user
I'm sorry to inform you that, no reservation was found by your name.Maybe I was not booked properly, sorry for the inconvenience.
assistant
It's ok, thanks for checking.
user
Thank you for reaching us, keep contacting us for your further bookings also.
assistant
Welcome.
user
Have a great day.
assistant