Hello,.
user
Hello, How may I address you?
assistant
I want to make a new reservation so that, will you cancel my existing reservation?
user
Ok. Please can I know your good name?
assistant
My name is Susan Hernandez.
user
Thank you, please give me moment.
assistant
Yeah, you take your time.
user
Thank you for waiting. Sorry for the inconvenience,we did not found any reservation on your name.
assistant
Thank you for helping.
user
Thank you for reaching us.Have a good day.
assistant