Hello.
user
Hello, how can I assist you today?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, may I know your name please?
assistant
Amy King here.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, there was no reservation found with your given name.
assistant
No problem, Thanks for the information.
user
Thank you for opting us.
assistant