Hello.
user
Hello, how can I help you?
assistant
I need to cancel my ticket due to bad weather condition. Can you please aid me?
user
Sure, may I know your name please?
assistant
Amy Phillips.
user
Please give me a moment.
assistant
Ok.
user
There is no reservation found with your given name.
assistant
No problem, thank you for searching.
user
Thank you for choosing us.
assistant