Hi, I am Charles Martin.
user
Hello,. How may I be of your assistance?
assistant
Owing an emergency I want to change my reservation, can you help me with this?
user
Sure, please wait for a minute I will revert you with the current status.
assistant
Ok.
user
Sorry to inform you that there is no reservation found with your name.
assistant
It's Ok, Thank you.
user
Thank you for choosing us.
assistant