Hi.
user
Hello, how may I aid you?
assistant
Can you help me to cancel my reservation?
user
Sure, may I know your name?
assistant
Sure, my name is Paul Williams.
user
Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry Paul Williams, no reservation is available by your name.
assistant
No issues, thank you for your time.
user
Thank you for contacting us.
assistant