Hello.
user
Hello, how can I help you?
assistant
Owning to an emergency, I want to change my existing reservation. Can you help me?
user
Please wait a while. May I know your name please?
assistant
Ok, my name is Anthony Miller.
user
Sorry to say, there is no reservation on your name in our database.
assistant
That's fine, no problem.
user
Thank you for opting us.
assistant
Thank you for your information.
user