Hello.
user
Hello. How can I help you?
assistant
My name is Christopher Jones. Actually, I booked a ticket to NYC for a music concert but due to bad weather, the trip is postponed.
user
Sure, I will change your reservation. Please wait a while.
assistant
Sure, take your time.
user
There is no reservation on your name in our database.
assistant
That's ok. Thank you for your time.
user
Thank you for reaching us.
assistant