Hello.
user
Hello. How best can I aid you today?
assistant
Due to my ill health, I would like to cancel my recent reservation. Please help me out.
user
Sure, I am here to help you with that.
assistant
Thank you.
user
For cancelling your reservation, we need to know your name to check your reservation status. So, please forward me your name.
assistant
Sure, my name is Sandra Allen.
user
Ok, please be on hold for a while.
assistant
Sure, take your time.
user
We regret to inform you that, we have not found any active reservation on your name in our records.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant