Hello.
user
Hello. How may I help you?
assistant
I am Michael Garcia. I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant