Hello.
user
Hello, how can I provide assistance to you?
assistant
Due to bad weather, I want to change my reservation. Can you help me?
user
Sure, may I know your name?
assistant
Anna Rodriguez here.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry to say, no reservation found with your name.
assistant
No issue, Thanks for the information.
user
Thanks for reaching us.
assistant