Hello.
user
Hello, how can I support you for the day?
assistant
Owing to an emergency I had to request you to change my reservation, can you help me?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name?
assistant
I am Laura Allen.
user
Please wait for a moment.
assistant
Ok.
user
Sorry, we found no reservation on your name.
assistant
No problem, thank you.
user
Thank you for choosing us.
assistant