Hello.
user
Hello, how may I serve you today?
assistant
I want to cancel my recent reservation due to sudden postpone of my football match. Can you help me with that?
user
Sure, I will help you with cancellation.
assistant
Thank you.
user
May I know your good name?
assistant
I am William Wright.
user
Please wait for a moment, while I check for the reservation.
assistant
Sure.
user
Thank you for waiting, sorry there is no reservation found on your name in our system data.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for visiting us, we hope see you again.
assistant