Hello. I am John Young.
user
Hello, how may I serve you today?
assistant
Can you help me in changing my recent reservation?
user
Sure, we are happy to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
It's ok, thank you for checking.
user
Thank you for opting us.
assistant