Hello.
user
 Hello, how may I oblige you today?
assistant
 I just want to cancel my recent reservation, due to bad weather conditions I was fallen sick.So I am not able to perform a dance in heritage festival.
user
Sure, please wait. Could you please provide your name to check your previous reservation status?
assistant
Sure, you can check my reservation on the name of Jessica Lopez.
user
We hardly tried to find your reservation but, no reservation has been found with your name.
assistant
Ok, thanks for your assistance.
user
You are welcome.
assistant