Hello.
user
Hello, how can I help you?
assistant
I need to cancel my reservation, can you help me out?
user
Ok, I will aid you with that. Please wait.
assistant
Ok.
user
May I know your name to know the active reservation?
assistant
My name is Jeffery Baker.
user
Sorry Jeffery Baker, there is no reservation found on your name now.
assistant
That's ok, no problem. Thank you for your help.
user
Thank you for choosing our agency.
assistant