Hello.
user
Hello. How may I assist you today?
assistant
I am planning to change an existing reservation, due to health issue. Can you please help me out?
user
Sure, may I know your name?
assistant
My name is Rachel Turner.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there are no active reservations on your name to change.
assistant
That's fine, thank you for your service.
user
Thank you for reaching our service.
assistant