Hi.
user
Hello.
assistant
Ruth Roberts Here.
user
How may I assist you?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
Sure, I am here to help you out.
assistant
Ok.
user
Wait a moment please.
assistant
Ok.
user
Ruth Roberts, we regret to inform you that there is no reservation found on your name in our records.
assistant
That's ok, thank you.
user
Thank you for choosing us.
assistant