Hello.
user
Hello, how can I assist you for the day?
assistant
Due to weather conditions, I would like to cancel my recent reservation. Will you help me with this?
user
Ok, may I know your name to check reservation for this trip please?
assistant
My name is Susan Thompson.
user
Can you please give me a minute to check your previous reservation please?
assistant
Sure, take your own time.
user
Sorry to inform you Susan Thompson, there is no reservation under your name.
assistant
Ok, not an issue. May be something went wrong while booking the ticket.
user
Thank you for consulting our agency.
assistant
Thank you for providing information.
user
Have a great day.
assistant