Hi.
user
Hello, how can I help you?
assistant
I want to cancel my recent reservation as my trip to Washington is cancelled. Can you help me with this?
user
Sure, I am here to help you.
assistant
Thanks.
user
May I know your good name please?
assistant
Sarah Phillips is my name.
user
Please wait for a while.
assistant
OK.
user
Thanks for your time, there is no reservation found in your name.
assistant
Ok, not a problem at all. Thanks for the information.
user
Thank you for choosing us, have a good day.
assistant