Hello.
user
Hello, how may I help you?
assistant
Can you please assist me with cancelling my previous booking now?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Ok, my name is Jeffery Lee.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Oh! That's sad to know. Anyways, thank you for checking.
user
Thanks for contacting us.
assistant
You are most welcome.
user