Hello.
user
Hello.
assistant
I am Eric Anderson.
user
How can I help you today?
assistant
Owing an emergency, I want to cancel my reservation. Can yo help me for that?
user
Sure, I will help you with this.
assistant
Thank you.
user
Eric Anderson, there is no active reservation found under your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for contacting us.
assistant