Hello.
user
Hello, how may I help you?
assistant
I need some help with my flight ticket modification process due to some important work on those dates, can you please help me with changing?
user
Sure, I am here to help you for this. May I know your name please?
assistant
Thank you so much and my name is Nicole Perez.
user
Please wait for a while, let me check your reservation status in our database.
assistant
Sure, I can wait.
user
Sorry to intimate that, no reservation is found with your criteria.
assistant
No issues with that one, thank you for checking my reservation status.
user
Thank you very much for contacting our agency.
assistant