Hi.
user
Hello, how can I help you today?
assistant
Owing for an emergency, I want to cancel my reservation. Can you please help me?
user
Sure, may I know your good name?
assistant
My name is Kathleen Smith.
user
Please wait for a moment.
assistant
Sure.
user
We found a reservation on your good name. It has been cancelled successfully.
assistant
Thank you so much.
user
Thank you for reaching us.
assistant