Hello, I am James Robinson.
user
Hello, how may I assist you?
assistant
Due to tsunami threat going on in  the place I wanted to visit, I want to cancel my ticket. Can you help me?
user
Sure, hold on for a moment. Let me check.
assistant
Sure.
user
Sorry Robinson, there are no flights reserved on your given name.
assistant
You are welcome. Thank you for checking.
user
Welcome, thank you for  choosing us.
assistant
You are welcome.
user