Hello.
user
Hello, how may I assist you?
assistant
I am Nancy Hernandez, I want to cancel my ticket as my plan to meet my parents is cancelled. Can you cancel my reservation?
user
Could you please provide your name to check your previous reservation status? Ok, please wait for a minute.
assistant
Sure.
user
Sorry to notify, there is no reservation found on your given name.
assistant
Ok, thank you for the information.
user
Thanks for reaching us.
assistant