Hi, I am Nicole Green.
user
Hello, how can I render you?
assistant
 I need to cancel my reservation, as I need to stay back in my city due to hails on roads and heavy snow. Can you please help me in cancellation?
user
Sure, please wait a moment.
assistant
Ok.
user
Sorry to say that there is no reservation found on your name.
assistant
No issues, thank you for your response.
user
Thank you for availing us.
assistant