Hi.
user
Hello, how can I assist you for the day?
assistant
Owing an emergency want to change my reservation, can you help me with it please?
user
Sure, I am here to help you.
assistant
Thank you.
user
May, I know your good name?
assistant
Ok, my name is Anna Lewis.
user
Please wait for a moment.
assistant
Ok.
user
Sorry, we found no reservation on your given name.
assistant
That's ok, thank you for the response.
user
Thank you for reaching us.
assistant