Hi.
user
Hello. How can I assist you?
assistant
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
user
Sure, Can you please mention your name to check your reservation details in our database?
assistant
Katherine Phillips here.
user
Sorry, I did not find any reservation by your name in our database.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching us.
assistant