Hello.
user
Hello, how can I assist you today?
assistant
Due to an emergency, I want to change my reservation. Can you help me?
user
Ok. I will help you. May I know your name to check the previous reservation?
assistant
Janet Roberts here.
user
Please, wait for a while.
assistant
Sure.
user
Thank you for being patience, there is no reservation found on your name.
assistant
No problem, Thanks for the information.
user
Thank you for contacting us.
assistant