Hi.
user
Hello. How may I help you?
assistant
I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Mark Perez here.
user
Thank you. Please be online for a while. I will check your reservation status and get back to you.
assistant
Ok.
user
I am sorry to say you that there is no reservation found under your name in our database.
assistant
That's ok, thank you for your help.
user
Welcome Mark Perez.
assistant