Hi.
user
Hello, how can I aid you?
assistant
As my plan to visit my grandmother's home got postponed, I need to change my existing reservation.
user
Ok, I can help you with changing your reservation. May I know your good name?
assistant
My name is Katherine Taylor.
user
Please wait. I will check the status and let you know.
assistant
Ok.
user
Thanks for your patience. There was no reservation found on your name.
assistant
Ok,  not an issue. Thanks for the information.
user
It's my pleasure to assist you. Have a good day.
assistant