Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation, can you please help me with this?
user
Sure, we are glad to help you in that.
assistant
Thank you.
user
Before proceeding to cancel your flight ticket. May I know your name?
assistant
I am David Carter.
user
Sorry David Carter, based on your name we haven't found any previous flight reservations in airline database.
assistant
Ok, no problem. Thank you for your information.
user
Thanks for reaching us.
assistant