Hi, I'm John Nelson.
user
Hello. How can I assist you John?
assistant
I want to cancel my reservation due to sudden change in weather in my region.
user
I can help you with that.
assistant
Ok.
user
Sorry Nelson, there is no reservation found on your name in my database.
assistant
That's fine, not an issue. Thank you for your help.
user
You are welcome, visit us again.
assistant
Welcome.
user