Hello.
user
Hello. How may I guide you today?
assistant
I need some help with changing my previous flight ticket booking, can you please help me with that one?
user
Sure, I will help you with that changing reservation.
assistant
Thank you for accepting my request.
user
May I know your name for checking your previous reservation status.
assistant
Sure, my name is Scott Nelson.
user
Please wait for a while.
assistant
Sure, I can wait.
user
There is no active reservation found on your name in our database to change.
assistant
Not a problem with that one, thank you for checking my reservation status.
user
Thank you for reaching us, have a great day.
assistant