Hello.
user
Hello. How can I assist you today?
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, may I know your name to check for the previous reservation?
assistant
My name is Kimberly Young.
user
Please allow me a moment.
assistant
Sure, take your time.
user
There is no reservation found under your name in our data base.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant