Hi.
user
Hello. How can I help you?
assistant
I want to change my current reservation due to urgent meeting, can you help me with that?
user
Sure, please help me with your name to change your reservation.
assistant
I am Edward Young.
user
Please wait for a while.
assistant
Sure.
user
Sorry, I did not find any reservation by your name in our database.
assistant
That's ok. Thank you for your service.
user
Thank you for reaching us.
assistant