Hello.
user
Hello, how may I assist you today?
assistant
 My football match has been cancelled due to bad weather, can you please cancel my reservation?
user
Sure, may I know your name please?
assistant
My name is Melissa Wilson.
user
Ok, please wait for a moment, I will check and get back to you.
assistant
Sure.
user
Sorry, there was no reservation found with your name.
assistant
Ok, Not a single problem. Thanks for your information.
user
Thank you for opting us.
assistant