Hello.
user
Hello, how can I help you today?
assistant
Myself Emily Martinez. I want to change my existing reservation, can you help me in help in that?
user
Sure, please wait for a moment.
assistant
Thank you.
user
Sorry to say that, no reservation was found with your good name.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you for reaching us.
assistant