Hi.
user
Hello.
assistant
I am Nicolas Thomas.
user
How can I aid you?
assistant
I need to amend my reservation, can you help me out please?
user
Sure, I will help you with that.
assistant
Thank you.
user
Nicolas Thomas, we couldn't find any recent reservation under your name in our database.
assistant
That's ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant