Hello.
user
Hello, How can I be your helping hand?
assistant
I am Virginia Wilson. Owing to an emergency, I want to cancel my reservation.
user
Ok.
assistant
Will you help me in cancelling the reservation?
user
Sure. Please hold on for a moment, I will check the reservation with your name. Thank you for waiting, there is no reservation available with your name.
assistant
Thanks for your service.
user
Thank you for reaching us.
assistant