Hello, Emma Hill here.
user
Hello, how may I guide you?
assistant
Due to some personal issues, I would like to change my existing reservation. Can you help me?
user
Sure, I will help you. Please wait a moment.
assistant
Ok, take your time.
user
Emma, no reservation has been found on your name in our records.
assistant
Its ok, thank you for the information.
user
Thank you for choosing us.
assistant