Hello. Emma Carter here.
user
Hello. How can I assist you today?
assistant
Due to an emergency, I want to cancel my reservation. Can you please help me for that?
user
Sure, I will help you with that. Please give me a moment.
assistant
Ok.
user
Thanks for waiting, there is no reservation found under your name.
assistant
Oh! It's ok no problem. Thank you for you information.
user
Welcome, have a great day.
assistant