Hello.
user
Hello. How may I serve you at this moment?
assistant
I want to change my existing reservation, can you please help me with this?
user
Sure, may I know your good name please?
assistant
Ruth Nelson here.
user
Ok, please wait for few minutes.
assistant
Sure.
user
There is no existing reservation found on your name in our records.
assistant
No problem, thanks for your information.
user
Thank you for reaching us.
assistant