Hi.
user
Hello, how can I help you?
assistant
I would like to cancel my recent reservation due to my wife's health issues, can you please help me?
user
As an agent, I am happy to help you. Let me check your reservation status in our website. May I know your name?
assistant
Sure, my name is Larry Lewis. Please check it quick.
user
Larry, I have found your reservation. Shall I cancel it?
assistant
Ok, please cancel my reservation. Can I know you refund cutoff price please?
user
Sure, I have cancelled your reservation successfully. You will get a message about your refund cutoff price at your registered mobile number.
assistant
Ok, thank you for helping me out.
user
You are welcome and thank you very much for contacting us.
assistant