Hi.
user
Hello, how may I render you for the day?
assistant
I am having some important work on the date I have booked the ticket previously, but it has postponed. So can you help me to change my ticket?
user
Sure, please provide your name to change the reservation?
assistant
Barbara Collins is my name.
user
Ok, please hold on.
assistant
Sure.
user
Sorry to notify, there is no reservation found on your given name.
assistant
Ok, no issues. Thanks for your information.
user
Thank you for approaching us.
assistant