Hi.
user
Hello, how best I can support you today?
assistant
I want to change my existing reservation due to postpone of my exams. Can you help me in that?
user
Surely, I will help you out.
assistant
Thank you.
user
May I know your name to track your details?
assistant
Myself Sarah Roberts.
user
Thanks for your name, please wait.
assistant
Sure.
user
Thank you for waiting, no reservation was found on your name to change.
assistant
Ok, no problem. Thank you.
user
Thank you for choosing us.
assistant