Hello.
user
Hello. How can I help you?
assistant
I have to cancel my previous reservation, can you please help me to cancel the ticket?
user
Sure, we are happy to help you. Please let me know your good name.
assistant
Thank you. My name is Nicole Phillips.
user
Sorry, we did not find any active reservation on your name in our records.
assistant
It's ok, not a problem with that. Thank you for your time.
user
Thank you for contacting us.
assistant