Hello.
user
Hello. How may I assist you today?
assistant
Due to emergency, I want to cancel my reservation. Can you please help me for that?
user
Sure, I will help you with that.
assistant
Thanks for that.
user
Can I know your name to check your previous reservation?
assistant
I am Catherine Davis.
user
Ok, please be on hold to check.
assistant
Ok, I will wait.
user
We regret that, there is no reservation on your name in our records.
assistant
Anyway, thanks for the information.
user
Thank you for approaching us, have a great day.
assistant