Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my reservation due to bad weather conditions, so please help me.
user
Sure, may I know your name?
assistant
Sure, I am Shirley Adams.
user
Please wait a moment.
assistant
Sure.
user
Sorry to say, no reservation found with your name.
assistant
No problem, thank you.
user
Thanks for reaching us.
assistant