Hello.
user
Hello, how can I help you?
assistant
I am Paul Wilson. I need to alter my reservation, as my exam scheduled has been postponed. Could you help me in changing my existing reservation?
user
Sure, please wait a moment I will check and let you know.
assistant
Ok.
user
Sorry, we did not found any reservation on your name.
assistant
Ok, no issues.
user
Thank you for reaching us.
assistant
Thanks for your service.
user