Hello.
user
Hello, how can I help you?
assistant
I would like to shift my planned dates to some other dates, please help me in changing my existing reservation.
user
Sure, can you please let me know your name to check your reservation status in our database?
assistant
My name is Timothy Nelson.
user
Please be on hold for 2-3 minutes, I will check and get back to you soon.
assistant
Sure, take your time.
user
Thank you for waiting, Timothy Nelson. Sorry, there is no reservation found under your name to change.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us!.
assistant