Hi.
user
Hello, how can I guide you for today?
assistant
I want to cancel my recent reservation due to sudden change in my trip. Can you help me?
user
Sure, I will help you with that. May I know your name?
assistant
My name is Ronald Hernandez.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok, take your time.
user
I found your existing reservation and cancelled successfully.
assistant
Ok, thank you for helping me.
user
Thank you for contacting us, have a nice day.
assistant