Hello.
user
Hello. How can I assist you?
assistant
Owing to an emergency, I just want to cancel my recent reservation. Can you please help me?
user
Ok, may I know your name please?
assistant
Kevin Thomas is my name.
user
Please wait for a while.
assistant
Sure.
user
Sorry, no reservation found on your name to cancel.
assistant
Ok, thanks for your service.
user
Thank you for reaching us.
assistant