Hello.
user
Hello, how can I aid you?
assistant
 Due to tornadoes happening here, I am not able to go to airport to catch my flight, can you please cancel my reservation?
user
Sure, can you mention your name to check the flight is reserved are not?
assistant
Sure, my name is Kenneth Lee.
user
Kenneth Lee, I couldn't find any reservations on your name.
assistant
It's ok, no problem it may be cancelled by my colleagues. Thank you for your information.
user
Might be done by them.Thank you for choosing our services.
assistant