Hello.
user
Hello, what service are you looking for?
assistant
Owing to an emergency, I would like to change my existing reservation. Can you please help me with that?
user
Sure, I will help you with that.
assistant
Thank you.
user
Can you please share your name?
assistant
Sure, My name is Laura Baker.
user
I am sorry to inform you that there is no reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you.
assistant