Hello.
user
Hello, how can I aid you?
assistant
I would like to change my existing reservation, can you help me in that?
user
Sure, may I know your name to check with the status?
assistant
Sure, myself Debra Perez.
user
Sorry, there is no active reservation found under your name to amend.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you for reaching us.
assistant