Hello, I am Ruth Lewis.
user
Hello, how can I help you today?
assistant
Due to some emergency I need to cancel my reservation can you help me out in cancelling my reservation?
user
Sure, please wait for a moment.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
No problem.
user
Thank you for reaching us.
assistant
Thank you for the information.
user