Hello, I am Mary Lee.
user
Hello, how may I assist you?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me with it?
user
Sure, please wait for a while, I will check the reservation list and revert to you.
assistant
OK.
user
We hardly tried to find your reservation but, no reservation has been found with your name.
assistant
No problem, thank you.
user
Thank you.
assistant