Hello,.
user
Hello, what can I do for you?
assistant
I would like to cancel my recent reservation due to sudden demise of my grand mother. Can you help me with that?
user
Sorry to hear that, I can help you in cancellation of your ticket.
assistant
Thank you.
user
Let me know your name?
assistant
I am Donna Allen.
user
Ok, please wait. I regret that there is no reservation found on your name.
assistant
Ok, no problem. Thanks for the information.
user