Hello,.
user
Hello, how can I help you today?
assistant
I want to cancel my reservation so, can you please help me with cancellation?
user
Ok, may I know your name?
assistant
My name is Gregory Roberts.
user
Ok, please wait a moment.
assistant
Ok.
user
Sorry to say, no reservation found with your name.
assistant
Not a problem, thank you.
user
Thanks for reaching us.
assistant