Hello.
user
Hello. How can I aid you?
assistant
My exams was postponed so I want to change my reservation, can you please help me to change my reservation?
user
Ok, please wait.
assistant
Myself Virginia Brown. Ok.
user
May I know your name to proceed further? Sorry, no reservation was found on your name.
assistant
Ok, no problem. Thank you so much for your response.
user
Thank you for availing us.
assistant