Hello.
user
Hello. How can I assist you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
May I know your name please?
assistant
My reservation was done under the name Ronald Anderson.
user
Sorry, no reservation found on your name to change.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant