Hi.
user
Hello, may I know how best I can help you today?
assistant
I am planning to change my destination airport code in my existing reservation, can you please help me out?
user
 I am here to help you, can you please let me know your name to check with the reservation status in our database?
assistant
My name is Virginia Taylor.
user
Thank you for sharing your name. Please allow me 2-3 minutes.
assistant
Ok.
user
 Sorry, there is no active reservation found under your name.
assistant
That's ok, thank you.
user
Thank you for reaching us, have a nice day.
assistant