Hi.
user
Hello. How may I guide you today?
assistant
I want to cancel my recent reservation as my plan to meet my grand parents got postpone, can you help me with this?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your name please?
assistant
I am Carol Evans.
user
Please wait for a minute.
assistant
Sure.
user
I am sorry to say that there is no reservation found under your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant