Hello.
user
Hello, how can I help you?
assistant
I need to cancel my recent reservation, due to heavy floods at my destination. Can you please help me with cancellation?
user
Sure, please share your name to search your active reservation.
assistant
Sure, you can check my reservation on the name of Charles Walker.
user
Sure, please wait for a while.
assistant
Sure.
user
I don't see any reservation on your name to cancel.
assistant
Ok, thanks for your service.
user
Thank you.
assistant