Hi.
user
Hello, how may I serve you today?
assistant
I want to amend an existing reservation due to an emergency, can you please help me out?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please for further process?
assistant
Sure, my name is Brenda Adams here.
user
Ok, please wait for a moment.
assistant
Sure, I will wait.
user
Sorry Adams, no reservation found as per your name to change it in your database.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant