Hello.
user
Hello, do you need any help from us?
assistant
I want to change my existing reservation due to sudden postpone of my client meeting. Can you help me with that?
user
Sure, could I have your name please?
assistant
I am Barbara Carter.
user
Ok, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to make changes.
assistant
Ok, no issues. Thank you for your information.
user
You are welcome, have a great day.
assistant