Hello.
user
Hello. How may I assist you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, I will help you with your concern.
assistant
Thank you.
user
May I know your name please to check your reservation status?
assistant
My reservation was done under the name Michael Thompson.
user
Please hold on a moment.
assistant
Sure, take your time.
user
Michael Thompson, no reservation has been found on your name in our records.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant