Hello.
user
Hello, how may I aid you?
assistant
Will you please help me to amend my earlier reservation?
user
Sure, I am glad to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
My name is Emily Nelson.
user
Please wait for a while.
assistant
Sure.
user
Sorry, there are no reservation found on your name.
assistant
Ok, thank you for notifying me.
user
Thank you for choosing us.
assistant