Hi.
user
Hello, how can I aid you for the day?
assistant
I need to change my existing reservation owing to an emergency.
user
Ok. May I know your name to check the reservation?
assistant
My name is Charles Clark.
user
Please wait a minute, I will check and get back to you.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Thank you.
user
Thank you for contacting us.
assistant