Hello.
user
Hello, how can I aid you today?
assistant
I want to change my existing reservation, as my FIFA match got postponed due to bad weather. Can you please help me in changing?
user
Sure, I am glad to help you.
assistant
Thank you.
user
May I know your good name to proceed further?
assistant
Sure, my name is Kimberly Garcia.
user
Please be on hold.
assistant
Ok.
user
There is no reservation found on your name in our database.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for opting us.
assistant