Hi.
user
Hello, how may I serve you at this moment?
assistant
Can you help me to change my reservation?
user
Sure, we are here to help you. May I know your name please?
assistant
Sure, my name is Kevin Taylor.
user
Ok, please be on hold for some time.
assistant
Sure.
user
Sorry, we did not find any reservation on your name.
assistant
No issues, thank you for your time.
user
Thank you for choosing us.
assistant