Hello.
user
Hello. How can I assist you at this moment?
assistant
Scott Martinez here. I would like to scrap my existing reservation due to my health issues, can you help me?
user
Sure, I will help you with this.
assistant
Thank you. Please help me with cancellation soon.
user
Scott Martinez, there is no active reservation found under your name in our database.
assistant
Oh! No issues with it, thank you for checking.
user
Thank you for contacting us.
assistant
Most welcome.
user