Hello.
user
Hello, how can I be your helping hand today?
assistant
Owning to an emergency I want to change my existing reservation. Can you please help me with this?
user
Sure, I am here to help you.
assistant
Thank you.
user
On whose name, you want to change the ticket?
assistant
I am Samantha Adams.
user
Sorry to say that, no reservation was found on your name to change.
assistant
Ok, no problem. Thank you for checking.
user
Thank you for choosing us.
assistant