Hi.
user
Hello, how may I help you?
assistant
I would like to change my recent reservation, can you help me with that?
user
Sure, can I know your name?
assistant
I am Emma Wright.
user
Please hold on a moment.
assistant
Sure.
user
Sorry, there is no reservation found on given name.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant