Hi.
user
Hello.
assistant
I am Joshua Davis.
user
How may I oblige you today?
assistant
I need your help in cancelling my ticket, because there is heavy rainfall in our place.
user
Sue, please wait a while.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok. Thank you for the information.
user
Thank you for serving you.
assistant