Hi, I am Karen Gonzalez.
user
Hello, how may give assistance to you?
assistant
Due to heavy Sandstorms in my destination place, I would like to cancel my reservation. Can you help me with this?
user
Sure, we will assist you. Please wait, let me check the reservation status.
assistant
Sure.
user
Thanks for waiting, we did not find any reservation on your name.
assistant
Not an issue, thanks for your service.
user
Thanks for contacting us.
assistant