Hello.
user
Hello.
assistant
Is this flight ticket booking agency?
user
Yes, in what way I can help you today?
assistant
I want to cancel my previous reservation, because I have exams on that date in my college, so me and my friends decided to cancel that trip, can you help me?
user
Definitely, may I know on whose name you have booked the ticket previously?
assistant
My previous ticket is booked on my name Stephanie Hernandez.
user
Fine, please be on hold while I am going to check your existing reservation details.
assistant
Ok.
user
Your reservation is not there in our database, Stephanie.
assistant
It's ok no problem, may be I am not booked properly at that time. Thank you for your information.
user
Welcome, thank you for choosing us.
assistant