Hi.
user
Hello. How may I help you today?
assistant
Could you please change my existing reservation due to postpone of my exams?
user
Ok, I am glad to help you with that. May I know your good name?
assistant
My name is Emma Clark.
user
Please wait for a minute.
assistant
Sure.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
Not a problem, thank you for checking.
user
Thank you for choosing us. Have a nice day.
assistant