Hello.
user
Hello, how may I assist you today?
assistant
Owing to an emergency, I am requesting you to change my existing reservation.
user
Sure, may I know your name?
assistant
My name is Angela Johnson.
user
Please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
No problem, thank you.
user
Thank you for approaching us.
assistant