Hello.
user
How can I help you today?
assistant
I am Laura Smith. Can you help me in cancelling my recent reservation?
user
Sure, I am glad to help you.
assistant
Thank you.
user
Please be on hold.
assistant
Sure.
user
There is no reservation found on your name in our database to cancel it.
assistant
Its ok, thank you.
user
Thank you for availing us.
assistant