Hello.
user
Hello, how may I assist you?
assistant
I am Mark Young.
user
Yes, Mark.
assistant
I had planned to go on a weekend trip, but it was postponed due to some personal reasons. Can you change my recent reservation?
user
Sure, I will help you out. Please wait a moment.
assistant
Sure, take your time.
user
Sorry Mark, no reservation found on your name.
assistant
That's ok. Thank you for checking.
user
Thank you for reaching us.
assistant