Hi.
user
Hello, how may I serve you?
assistant
I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it,. Can you help  me in cancellation?
user
Sure, may I know your good name?
assistant
I am Raymond Allen.
user
Please wait for a minute.
assistant
Ok.
user
There is no reservation found with your name.
assistant
That's ok, thanks for your information.
user
Thank you for availing us.
assistant