Hi.
user
Hello, how may I aid you?
assistant
Can you change my recent reservation to new travel dates?
user
Sure, may I know your name?
assistant
Ok, I am Sharon Martin.
user
Please wait for a while.
assistant
Ok, take your time.
user
Sorry Sharon Martin, no reservation is available by your name.
assistant
It's ok, thanks for your information.
user
Thank you for contacting us.
assistant