Hello.
user
Hello, how may I help you today?
assistant
I want to change my existing reservation due to weather changing.
user
Sure, may I know your name please?
assistant
My name is Thomas Walker.
user
Ok, can you please wait for a while I will get back to you.
assistant
Ok.
user
Thanks for waiting, we have not found any reservation on your given name.
assistant
Ok, no issue.
user
Thank you for choosing us.
assistant
Thank you for your assistance.
user