Hello, Virginia Harris here.
user
Hello Harris, how may I guide you today?
assistant
 I have a planned a trip to travel America to see the Golden Gate Bridge, but, on an urgent in my office work, I need to cancel the ticket. Can you help me?
user
Definitely, it's my duty actually. Sorry Harris, there is no reservation found under your name in our records.
assistant
It's alright, no problem. I think the ticket is not reserve properly while I am booking. Thank you for your help.
user
Thank you for reaching us, have a great day.
assistant
Welcome.'.
user