Hello.
user
Hello. How may I help you?
assistant
I want to change my existing reservation due to health issues, can you please help me with that?
user
May I know your name please to check the status of your reservation?
assistant
My name is Ronald White.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant