Hello,.
user
Hello, how may I assist you?
assistant
Due to death of my life partner I need to change my existing reservation. Can you help me with it?
user
Sure, may I know your good name please?
assistant
I am Susan Turner.
user
Ok, give me a minute.
assistant
Sure.
user
Thanks for your time. We found no reservation by your name.
assistant
OK, thank you for your help.
user
Thank you for choosing us.
assistant