Hello.
user
Hello. How can I assist you?
assistant
I am Ronald Hernandez. I want to change my existing reservation due to bad weather condition, can you help me in changing the reservation?
user
Please wait for a while, let me check and revert to you.
assistant
Sure.
user
Sorry to inform you that there is no reservation found with your provided name.
assistant
Ok, no problem.
user
Thank you for opting us.
assistant
Thank you.
user