Hello.
user
Hello. How can I help you out?
assistant
Owing an emergency I had to request for this cancellation.Can you please help me to cancel my recent reservation?
user
Sure, I am glad to help you. Please send me your name, I will check it.
assistant
My name is Emma Young.
user
Please wait.
assistant
Sure.
user
Thanks for waiting, but no reservation existed with your name to cancel. Thanks for your time, Have a nice day.
assistant
Thank you.
user