Hello.
user
Hello, how can I provide assistance for you?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I am here to help you. Could you please provide your name to check your reservation status?
assistant
My name is Eric Evans.
user
Ok, please hold on for a moment I will check your complete reservation details and proceed further with your cancellation.
assistant
Sure, take your time.
user
Sorry to say, I did not find any active reservation on your name in my database.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us, have a nice day.
assistant
Welcome.
user