Hello.
user
Hello, how may I serve you today?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, I will help you with cancellation.
assistant
Thank you.
user
May I know the name on which reservation is done?
assistant
I am Steven Clark.
user
Please wait for a moment, while I check for the reservation on your name.
assistant
Sure.
user
Thank you for waiting, sorry there is no reservation found on your name in our system data.
assistant
No problem, Thanks for the information.
user
Thank you for reaching us, we hope see you again.
assistant