Hi. I am Thomas Phillips.
user
Hello, how can I serve you?
assistant
Owing an emergency want to cancel my reservation, so can you help me with it please?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Ok.
user
Thanks for your time, there is no active reservation found in your name.
assistant
That's ok.
user
Thank you for choosing us.
assistant
Thank you for the response.
user