Hi.
user
Hello. How may I help you today?
assistant
I am Joseph Davis. I want to cancel my reservation as I am sick, can you please help me?
user
Sure, I am here to help you with that. Please wait for a minute.
assistant
Sure.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
Not an issue. Anyway, thank you for choosing.
user
Thank you for approaching us.
assistant