Hello.
user
Hello. How can I assist you today?
assistant
Can you please cancel my reservation, due to bad weather conditions?
user
Ok, sure. I will help you with that. Meanwhile may I know your name?
assistant
Thank you, and my name is Laura Edwards.
user
Please wait for a while. I will check and let you know about your reservation status.
assistant
Sure.
user
I have found your reservation. As per your request I have cancelled it.
assistant
Ok, thank you for cancelling my reservation.
user
Thank you for reaching us.
assistant