Hello.
user
Hello, how may I guide you?
assistant
Due to sudden earthquake at my place, I couldn't travel to New York. Can you please cancel my reservation?
user
Please wait for a minute.
assistant
Ok, take your time.
user
May I know your name please?
assistant
My name is John Clark.
user
John, there is no reservation found with your details.
assistant
Its ok, thank you for the information.
user
Thank you for choosing us.
assistant