Hi.
user
Hello. How may I assist you now?
assistant
Owing to an emergency, my business conference got postponed. So I want you to change my existing reservation.
user
Sure, I can help you in changing process also with out any charge. Can I know on whose name the ticket booking is done?
assistant
Sure, I have a existing reservation with name Jessica Turner.
user
Wait for a while.
assistant
Sure.
user
Thank you for waiting, there is no previous flight ticket booking found user the user name to change it.
assistant
Ok, no issues. Thank you for your information.
user
You are welcome and have a nice day.
assistant