Hello.
user
Hello, How exactly I can serve you the best today?
assistant
 I would like to cancel my flight reservation as my trip got postponed, can you please help me?
user
Sure, I will help you with that.
assistant
Thank you for considering my request.
user
May I know on which name the ticket has been reserved?
assistant
I am Emily Martin.
user
Please be on hold, I will check the status of your reservation and let you know.
assistant
Sure, take your own time.
user
Thank you for your precious time. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us, hope to serve you again.
assistant