Hello, I am Robert Scott.
user
Hello, we are gladly here at your service.
assistant
We friends were planning to cancel this tour so can you please help me with this?
user
Sure, can I have your name to proceed furher? Sorry for inconvenience. please wait for a while, let me check and let you know.
assistant
OK.
user
Thanks for being patient, sorry, unfortunately no reservation has found with the provided name.
assistant
OK, Thank you.
user
Pleasure to serve you, have a great day ahead.
assistant