Hello.
user
Hello. How may I help you?
assistant
I would like to change my reservation due to some health issues, can you please help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Myself Amy Wright.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, no problem. Anyway thank you for checking out.
user
Thank you for contacting us.
assistant