Hello.
user
Hello. How may I assist you?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Ok, I can help you with that. Can I know your name for checking purpose?
assistant
I am Ronald Thompson.
user
Ok, give me a moment.
assistant
Sure.
user
Sorry to say that there is no reservation found on your name.
assistant
That's ok, no issues. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant