Hello.
user
Hello.
assistant
I am Laura Campbell.
user
How can I assist you?
assistant
I want to change my existing reservation, due to heavy rainfall in Seattle, can you help me?
user
Yes, I can help you. Give me a moment.
assistant
Sure, take your time.
user
Sorry to inform you that there is no reservation found on your name.
assistant
That's ok, thank you for your information.
user
Thank you for contacting us.
assistant