Hi. I am Susan Robinson.
user
Hello, how best I can help you today?
assistant
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
user
Sure, I am glad to help you. Please wait for a couple of minutes.
assistant
Sure.
user
Thanks for your time, we did not find any reservation on your name to change.
assistant
OK, no problem. Thanks for your information.
user
Thank you for reaching us.
assistant