Hi.
user
Hello, how may I help you?
assistant
I would like to change my existing reservation because my friend met with an accident.
user
Sure, I will help you. May I know the name on which ticket has been booked?
assistant
Sure, my name is Richard Wilson.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation showing on your given name.
assistant
It's ok, no problem.
user
Thank you reaching us.
assistant
Thank you for checking.
user
You re welcome.
assistant