Hello.
user
Hello, how may I help you?
assistant
I am Dennis Gonzalez. I have planned for a tour with my friends, but due to some personal problems, I would like to cancel my reservation. Help me in cancelling reservation.
user
Sure, I will help you. Please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Its ok, thank you for your response.
user
Thank you for reaching us.
assistant