Hello.
user
Hello. How may I help you?
assistant
I would like to cancel my previous reservation because I have some other important work. So, I have cancelled the trip. Can you please help me to do that?
user
Yes, can you share me your name?
assistant
Thank you for accepting my request. My name is Stephen Perez.
user
Sorry to inform you that there is no reservation found on your name.
assistant
It's ok, not a problem with that. Thank you for checking my ticket status.
user
Thank you for contacting us.
assistant