Hello.
user
Hello, how may I help you today?
assistant
I want to cancel my recent reservation due to snow blizzard in our area, can you please help with the same?
user
Sure, I am here to help you with this.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Micheal Turner.
user
Please wait for a mean while to check for the availability.
assistant
Please correct my name is Michael Turner.
user
Sorry Turner, there is no reservation found as per your name to cancel it.
assistant
Not an issue, thank you for checking it.
user
You are welcome.
assistant