Hello.
user
Hello. How can I help you?
assistant
My wedding got postponed, so I want to change my reservation. Could you help me out?
user
I am here to help you, could you help me with your name please?
assistant
My name is Kathleen Phillips.
user
Phillips, I have not found any reservation by your name in our database.
assistant
No problem, thank you for checking.
user
Thank you for contacting us and have a nice day.
assistant