Hello.
user
Hello, how may I assist you today?
assistant
Can you please help me with cancelling my previous booking?
user
Sure, I am here to assist you.
assistant
My booking was done by the name of Sandra Moore.
user
Ok, please wait for a moment.
assistant
Please check my previous booking status and let me know.
user
Sorry to inform you, that there is no reservation found as per your name.
assistant
Oh! That's sad to know. Anyways, thank you for checking.
user
Thank you for reaching us with a query.
assistant
Welcome.
user