Hello.
user
Hello, how can I help you?
assistant
I am Thomas Robinson, I would like to cancel my reservation which I have done last week. Please, assist me about it.
user
Ok, can you please hold on for a moment. Let me check your previous reservation status.
assistant
Ok, sure.
user
Thomas Robinson, thank you for your patience.
assistant
Ok.
user
Sorry to inform you Thomas Robinson, there is no reservation found by your name.
assistant
Not an issue, thank you for the information.
user
Thank you for consulting our agency, keep reaching our agency for your further bookings.
assistant
Ok, sure.
user
Have a great day.
assistant