Hi.
user
Hello,. May I know, with which service I can help you the best?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me with that?
user
 Sure, I can help you in that.
assistant
Thank you.
user
 To cancel your ticket, we need your name. Can you provide it?
assistant
Sure, please check the reservation list with the name of Kimberly Phillips.
user
 Thanks for the details, please wait.
assistant
Sure.
user
Thanks for your time. We are happy to inform you that, we found a reservation on name Kimberly Phillips and it has been cancelled.
assistant
Thanks for your prompt response.
user
Thanks for choosing us. Have a great day!.
assistant