Hi.
user
Hello. How may I aid you today?
assistant
Owing to an emergency, I want you to change my existing reservation.
user
Sure, I can change your reservation right now.
assistant
Thank you.
user
On which name your previous flight ticket has been reserved?
assistant
Sure, Laura Thomas here.
user
Ok, please wait a minute I will get back to you with the present status.
assistant
Sure.
user
Thank you for waiting, I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for approaching us.
assistant