Hello,.
user
Hello, how may I serve you at the moment?
assistant
Owing to an emergency I had to request for this cancel reservation.
user
Sure, I will help you with that. May I know your name?
assistant
I am Katherine White.
user
Please wait for a while.
assistant
Sure.
user
Sorry, no reservation found on your name.
assistant
Thanks.
user
Thank you for approaching us.
assistant