Hi.
user
Hello, how can I assist you for the day?
assistant
I need to change my existing reservation due to some weather problems, Can you please help me with that?
user
May, I know your good name?
assistant
Gregory Lewis here.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, we found no reservation on your given name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching us.
assistant