Hello, I am Anna Collins.
user
Hello, How can I assist you?
assistant
Due to emergency problem with my grandfather I need to cancel my reservation. Can you please cancel my reservation?
user
Sure,. Wait a moment, I will check and revert you.
assistant
Sure.
user
Thank you for waiting. We are sorry, we did not find any reservation with your name.
assistant
Ok, no issues. Thanks for your service.
user
Thank you for approaching us. Have a beautiful day.
assistant