Hello.
user
Hello. How may I assist you?
assistant
I am Samantha Lewis. I need to amend my reservation, could you help me with my concern?
user
Samantha Lewis, please give me a moment till I check with previous booking status.
assistant
Sure, take your own time.
user
I'm so sorry to inform you, but there is no active reservation available by your name.
assistant
That's ok, no problem. Thank you for your information.
user
Thank you for choosing our services.
assistant