Hello.
user
Hello. How can I assist you?
assistant
I am a doctor and due to an emergency in my hospital, I am unable to go to my home on the dates which I have planned, can you help me in changing my recent booking?
user
Sure, can I know your name please?
assistant
Sure, I am Raymond Jones.
user
Sorry Jones, there is no reservation found on your name.
assistant
Ok, thanks for your information and your great service.
user
Thank you for approaching us.
assistant