Hello.
user
Hello. How can I assist you today?
assistant
I want to cancel my recent reservation, due to heavy rainfall at my destination. Can you please help me with cancellation?
user
Sure, I will help you with that. Will you please mention your name for checking your reservation status?
assistant
Sure, you can check my reservation on the name of Emma Walker.
user
Please give me a moment.
assistant
Sure.
user
Thanks for waiting, there is no reservation found under your name.
assistant
Ok, no issues. Thanks for your assistance.
user
Welcome, have a great day.
assistant