Hello.
user
Hello. How may I help you?
assistant
Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?
user
Sure, we are here to help you. May I know your name please?
assistant
Thank you. I am Katherine Adams.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, no issues. Thanks for the information.
user
Thanks for contacting us.
assistant