Hi.
user
Hello,. By what way can I help you today?
assistant
I would like to cancel my reservation due to health issues. Can you help me?
user
Sure, I will help you with cancellation.
assistant
Thank you.
user
To proceed for cancellation, we need your name. Can you provide it?
assistant
I am Ashley Collins.
user
Ok, please wait. Let me check your reservation status.
assistant
Ok.
user
Thanks for waiting. Sorry Ashley Collins, there is no active reservation on your name to cancel it.
assistant
That's fine, Thank you.
user
Thanks for choosing us.
assistant