Hi.
user
Hello, how may I assist you?
assistant
Myself Nicholas Hall. Owing an emergency, I want to cancel my recent reservation. Can you please help me?
user
Sure, hold on for a moment. Let me check.
assistant
Ok, take your time.
user
Sorry Hill, there are no flights reserved on your name.
assistant
It's ok, thank you for checking.
user
Welcome. Thank you for choosing us.
assistant