Hi.
user
Hello, how may I serve you?
assistant
I am Robert Gonzalez. Due to emergency I need to cancel my recent reservation, can you please help me with that?
user
Sure, give me sometime to check and get back to you.
assistant
Sure.
user
Unfortunately there is no reservation found according to your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for choosing us.
assistant