Hi, I am William Adams.
user
Hello, how can I aid you?
assistant
Due to heavy rains my cricket match was postponed, so I need to cancel my recent reservation. Can you please cancel my reservation?
user
Sure, please be on hold.
assistant
Ok.
user
Sorry, we found no reservation in your given name.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us.
assistant