Hello.
user
Hello. How can I aid you today?
assistant
I want to cancel my reservation, due to some health problems I am unable to travel those dates, can you please cancel my reservation?
user
Please share your good name.
assistant
Sure, my name is Joshua Young.
user
Sorry Young, no reservation on your name in our website.
assistant
Oh! May be I am not booked my ticket properly at that time. Thank you for your information.
user
My pleasure, have a great day.
assistant