Hi.
user
Hello. How may I help you today?
assistant
Owning to an emergency condition, I would like to cancel my recent reservation, can you please help me in this intent?
user
I will help you with that. Please give me a minute.
assistant
Thank you. Ok, I will wait.
user
May I know your name please?
assistant
Sure, my name is Kimberly Hill.
user
I am sorry to say that there is no reservation found.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant