Hello.
user
Hello, how may I assist you?
assistant
I want to cancel my reservation due to health problem, can you help me?
user
Please, provide me your name to check your previous reservation on your name?
assistant
I am Andrew Davis.
user
Please, wait a moment.
assistant
Ok.
user
Sorry Andrew, no reservation found on your name in our data base.
assistant
No problem, thanks for checking.
user
Welcome, thank you for contacting us.
assistant