Hello, I am Jessica Baker.
user
Hello, how can I serve you today?
assistant
I just want to cancel my recent reservation due to sudden demise of my great grandmother.
user
Sure, wait for a moment.
assistant
Ok.
user
Thanks for waiting, we found a reservation on your name. Shall I proceed to cancellation?
assistant
Ok, you can proceed for cancellation.
user
Your flight ticket has been successfully cancelled.
assistant
Thanks for your help and service.
user
Thanks for choosing us.
assistant