Hello.
user
Hello. How can I help you?
assistant
I want to cancel my reservation due to emergency at my place. Can you please help me?
user
May I know your name for cancellation?
assistant
My name is Nancy Phillips.
user
 Please wait I will revert you in a moment.
assistant
Sure.
user
 Sorry to inform you that no reservation was found on your name in our data base.
assistant
No problem, thank you for information.
user
 Thank you for availing us.
assistant