Hello, I am Ronald Martinez.
user
Hello, How may I serve you?
assistant
Due to heavy snow storms, I want to change my reservation. Can you help me with it.
user
Sure. Please hold on for a moment, I will check the previous reservation with your name.
assistant
Sure.
user
We found that there is no previous reservation available with your name.
assistant
OK, no issues. I will try with another airline. Thank you, for the information.
user
Thank you for approaching us.
assistant