Hello.
user
Hello, how may I assist you?
assistant
I am Nancy Wilson.
user
Thank you for providing your good name.
assistant
I want to cancel my reservation due to my business trip has been cancelled.
user
Sure, give me a minute.
assistant
Sure.
user
Thank you for your patience. Your ticket has been cancelled. Amount will be credited in your bank account within four working days.
assistant
Thank you.
user
Thank you for choosing us, have a nice day.
assistant