Hi.
user
Hello.
assistant
Owing to an emergency I want cancel my reservation, can you help me?
user
For checking your reservation status, may I know your name?
assistant
Myself Carol Scott.
user
Scott, please be online for a while. I will get back to you.
assistant
Sure.
user
Scott, I did not find any reservation by your name in our database.
assistant
No problem, thanks for checking.
user
You are welcome and thank you for contacting us.
assistant