Hello, myself Nicole Jones.
user
Hello. How may I be of your assistance?
assistant
I have booked a ticket to Phoenix but I need to cancel it due to personal issue. Could you get it done for me?
user
Sure, I'll help you in cancellation.
assistant
Thank you.
user
Please wait a moment I will check the reservation status.
assistant
Sure, I will be waiting.
user
Thank you fro waiting, sorry to inform you that there is no reservation found by your name.
assistant
Ok, that's not an issue. Thank you for the support.
user
Thank you for opting us.
assistant