Hello.
user
Hello, how can I help you?
assistant
I would like to change my recent reservation due to some personal issues, will you help me with that?
user
Sure, can you please let me know your name?
assistant
Thank you for accepting my request. Myself Andrew White.
user
Sorry, there is no active reservation found under your name to amend.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant