Hello.
user
Hello, how may I address you?
assistant
I want to cancel my reservation due to sudden change in my trip, can you assist me?
user
Sure, will you please let me know on what name your reservation was made formerly?
assistant
Rebecca Hall.
user
Ok, please wait.
assistant
Sure.
user
We found a reservation on your name and it has been cancelled successfully.
assistant
Thank you for helping me.
user
Thank you for choosing us.
assistant