Hello.
user
Hello, how may I assist you today?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me with this?
user
Sure, may I have your name please?
assistant
Sure, please check the reservation on the name of Christine Jones.
user
Ok, please wait for a minute.
assistant
Ok, I will wait.
user
Thank you for waiting, we did not find any reservation on the name of Christine Jones.
assistant
Ok, Thank you for your help.
user
Thank you for reaching us.
assistant