Hi.
user
Hello. How can I aid you?
assistant
I want to cancel my reservation as my examinations got cancelled. Can you help me with it?
user
Ok, may I know your name?
assistant
Anthony Roberts is my name.
user
Ok, please wait.
assistant
Sure.
user
 Sorry no reservation was found on your name.
assistant
Ok, thank you for the information.
user
Thank you for availing us.
assistant