Hello.
user
Hello. How can I help you?
assistant
My name is Gregory Scott.
user
Yes Scott.
assistant
I want to cancel my reservation, due to some health issue.
user
That really sad to hear, I will help you in cancelling.
assistant
That's great, thank you.
user
Sorry Scott, there is no reservation found with your name to cancel the reservation.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant
Welcome.
user