Hi.
user
Hello.
assistant
Stephen Clark here.
user
How can I assist you Stephen Clark?
assistant
Can you please help me in changing my reservation? as my planned program has been postponed.
user
Sure, I will help you with this. There is no active reservation found under your name in our database.
assistant
May be something went wrong while reserving my ticket. That's ok, thank you for your information.
user
Thank you for contacting us.
assistant