Hi.
user
Hello. How can I assist you today?
assistant
I want to change my reservation as my mother is unwell, can you please help me in changing my reservation?
user
For checking your reservation status, may I know your name?
assistant
Sure, my name is Helen Rodriguez.
user
Please wait for a while.
assistant
Sure.
user
Sorry, no reservation is found.
assistant
Not an issue, thank you for checking.
user
You are welcome.
assistant