Hi, I am Emily Martinez.
user
Hello Emily Martinez. How may I best serve you today?
assistant
As sudden demise of my grand father, I want to cancel my reservation. Can you help me with it?
user
Sure, please standby. I will check the reservation list and revert to you.
assistant
Ok.
user
Thank you for contacting us, but we are unable to find any reservation on your name.
assistant
Thanks for your response.
user
Thank you for reaching us, have a wonderful day.
assistant