Hello.
user
Hello, how may I assist you today?
assistant
I want to change my existing reservation, due to bad weather conditions. Can you please help me?
user
Sure, may I know your name please?
assistant
Sure, my name is Raymond Jones.
user
Please wait for a moment.
assistant
Sure.
user
Sorry Jones, there is no flight found as per your name in our database.
assistant
Ok, thank you.
user
Thank you for reaching us with a query.
assistant