Hello.
user
Hello, how may I assist you?
assistant
I want to cancel my reservation because my trip has been cancelled, can you assist me?
user
Sure, may I know your good name please?
assistant
Jessica Moore.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
No problem, thank you for searching.
user
Thank you for reaching us.
assistant