Hello.
user
Hello, how can I assist you?
assistant
I want to change my existing reservation due to postpone of my event. Could you please help me?
user
Sure, may I know your name?
assistant
I am Emily Baker.
user
Give me a minute.
assistant
Sure.
user
Sorry, there is no reservation found under your name.
assistant
No worries, thank you for the information.
user
Thank you for reaching us.
assistant