Hi.
user
Hello, How can I provide the assistance for you?
assistant
Owing an emergence, I want to change my existing my reservation. Please help me with it.
user
Sure. May I know your name to check the present status?
assistant
My name is Sharon Edwards.
user
Ok, please wait.
assistant
Ok.
user
Thanks for waiting. We regret that, there is no active reservation on your name to change it.
assistant
Ok, no issues. Thanks for the help.
user
Thanks for reaching us.
assistant