Hello.
user
Hello, how may I oblige you today?
assistant
I am Pamela Mitchell. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Please wait for a while.
assistant
Sure.
user
We hardly tried to find your reservation but, no reservation has been found with your name.
assistant
That's ok, thank you for your information.
user
Your welcome.
assistant