Hi. I am David Taylor.
user
Hello, how can I assist you?
assistant
 I want to cancel my recent reservation, because I want to travel  with my friends by road. Can you help me with it please?
user
Sure, we are here to assist you.
assistant
Thank you.
user
May I know your name?
assistant
I have mentioned above.
user
Ok, please wait for a while.
assistant
Ok.
user
Thank you for waiting, There was no reservation found on your name.
assistant
That's ok.
user
Thank you for approaching us.
assistant
Thank you for the response.
user
Have a nice day.
assistant