Hi.
user
Hello. May I know your good name please?
assistant
My name is Benjamin Edwards.
user
OK Benjamin, how can I assist you for today?
assistant
I want to cancel my recent reservation, could you help me in that?
user
Sure, please wait for a moment. Sorry Benjamin, there is no reservation found on your name.
assistant
OK that's fine.
user
Thank you.
assistant
Thank you for your help.
user