Hi.
user
Hello. How can I help you?
assistant
Due to bad weather conditions, I want to change my existing reservation. Can you help me out?
user
Sure, can you please provide the name on which the reservation has been confirmed?
assistant
Sure, my name is Ashley Young.
user
Sorry, there is no reservation found by the name on which you have provided.
assistant
That's ok, thank you.
user
Thank you and have a nice day.
assistant