Hi.
user
Hello, how can I help you at present?
assistant
Owing to an emergency I had to request for this change reservation.
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
My name is Katherine Harris.
user
 Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Thanks.
user
Thank you for opting us.
assistant