Hello.
user
Hello, how may I help you?
assistant
I want to change an existing reservation as my plan to meet my grand parents got postponed due to my health issues. Can you please help me?
user
Sure, I am happy to help you. Can you please let me know your good name?
assistant
I am Jennifer Clark.
user
Sorry, we did not find any active reservation on your name in our records.
assistant
That's ok, no issue. Thank you for your information.
user
Thank you for choosing us.
assistant