Hello.
user
Hello, how may I help you?
assistant
Owing to an emergency, I would like to change my existing reservation to some other dates. Can you help me?
user
Sure, may I know your name please to check your reservation status?
assistant
Please check with the name Sharon Scott.
user
Please wait a moment.
assistant
Sure.
user
Scott, no reservation has been found on your name in our database.
assistant
Its ok, I guess I made a mistake while booking. Anyways, thank you for the information.
user
Thank you for approaching us.
assistant