Hello.
user
Hello. How can I assist you today?
assistant
I want to cancel my reservation due to heavy floods at my destination place, so please help me.
user
Sure, may I know your name to check for the previous reservation.
assistant
Sure, my name is Sharon Jones.
user
Please allow me a moment.
assistant
Sure.
user
Sharon Jones, there is no reservation found under your name.
assistant
Not a problem, thank you.
user
You are welcome. Thank you for contacting us.
assistant