Hello. I am Emily Campbell.
user
Hello, how may I assist you for today Emily?
assistant
I need to change my reservation due to my planned event got postponed. So please help me with that.
user
Sure, I will help you with that Emily.
assistant
Thank you.
user
Sorry to say this Emily, there are no active reservations with your name to change.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
You are welcome, thank you for reaching out here.
assistant
Most welcome.
user