Hi.
user
Hello. How can I help you today?
assistant
As my exam got postponed, I want to change my existing reservation. Can you help me out?
user
Sure, I am at your service to help you. Can you please provide your name?
assistant
Sure, my name is Emily Anderson.
user
Ok, please wait.
assistant
Ok.
user
Sorry Emily, no reservation found under your name.
assistant
That's ok, thank you.
user
It's my pleasure.
assistant