Hi.
user
Hello, how can I help you?
assistant
Owing to an emergency, my live concert got postponed, so I want you to change my existing reservation.
user
Sure, I am willing to help you for this. May I know your name please?
assistant
Sure, Gregory Moore here.
user
Just a moment, let me check your reservation status in our records.
assistant
Sure.
user
Sorry for inconvenience, no reservation is found under your name to change.
assistant
Ok, no issues.
user
Thank you very much for approaching our agency.
assistant
Thank you for your assistance.
user
You are welcome.
assistant