Hi.
user
Hello, how may I assist you?
assistant
I need to cancel my ticket due to my health issue, can you help me with that?
user
Sure, I am here to help you for this. May I know your name please?
assistant
I am Jeffrey Miller.
user
Please wait for a while, let me check your reservation status in our records.
assistant
Sure.
user
Sorry for inconvenience, no reservation is found under your name.
assistant
That's ok. Thank you.
user
Thank you very much for approaching our agency.
assistant