Hello.
user
Hello, how may I oblige you today?
assistant
Owing to an emergency, I want to cancel my reservation, could you please help me in the cancellation?
user
Sure, I am here to help you. May I know your good name?
assistant
I am Donna Wilson.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, we found no reservation on your given name.
assistant
Not an issue. Thank you.
user
Thank you for reaching us.
assistant