Hello, I am Rebecca Clark.
user
Hello. How can I help you?
assistant
I want to change my existing reservation due sudden demise of my grandfather. Can you help me out?
user
Sure, I will help you.
assistant
Thank you.
user
Please, wait a minute.
assistant
Sure.
user
Thank you for waiting.
assistant
Ok.
user
I am sorry to inform you that, there is no reservation found on your name.
assistant
Ok, not an issue. Thank you.
user
Thank you for approaching us.
assistant