Hi.
user
Hello, how may I serve you at this moment?
assistant
I would like to change my existing reservation due to an health issue, can you please help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, my name is Jeffrey Hall here.
user
Ok, please be on hold.
assistant
Sure, I will wait.
user
Sorry we could not find any reservation on your name.
assistant
Ok, not an issue.Thank you for your information.
user
Thank you for choosing us.
assistant