Hello. I am Amy Phillips.
user
Hello Amy, how may I aid you?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
user
Sure, please give me a moment to check your ticket status.
assistant
Ok, take your time.
user
Sorry, no reservation is available by your name.
assistant
That's ok. Anyways, thank you for your help.
user
Thank you for contacting us.
assistant