Hello.
user
Hello. How may I help you today?
assistant
I made earlier reservation with direct flight, but now I need a connecting flight. can you please change my reservation with direct flight to connecting flight?
user
Sure, I will help you with that please may I know your name please?
assistant
Thank you, And my name is Andrew Smith.
user
Andrew Smith, sorry no reservation found on our database.
assistant
Ok, no issue. Thank you.
user
Thank you.
assistant