Hello.
user
Hello.
assistant
I am Mark Jones.
user
How can I aid you?
assistant
I need to cancel my reservation, can you help me out please?
user
Sure, I will help you with that.
assistant
Thank you.
user
 Mark Jones, we found your reservation under your name. Shall I proceed to cancel it?
assistant
Please proceed with it.
user
Your ticket is cancelled successfully.
assistant
Thank you for your help.
user
Thank you for reaching us.
assistant