Hi.
user
Hello. How may I aid you today?
assistant
Owing to an emergency, I want to cancel my reservation. Can you help me out?
user
Sure, I will help you with that, please hold on for a moment to check your reservation status.
assistant
Ok.
user
May I know your name please?
assistant
Sure, my name is Barbara Moore.
user
Moore, there is no any active reservation with your name in my database.
assistant
That's ok, thank you for the information.
user
It's my pleasure, have a nice day.
assistant