Hi.
user
Hello. How may I help you?
assistant
Could you please cancel my recent reservation due to cancel of my trip?
user
For booking, we need your good name. Please mention it.
assistant
I am Ashley Smith.
user
 I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant