Hello.
user
Hello, how can I assist you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you please help me with that?
user
Sure, I am here to help you. Could you please let me know your name?
assistant
My name is Donald Hall.
user
Thank you. Please wait for a while, let me check your reservation status.
assistant
Ok.
user
Sorry, I did not find any reservation under your name in our database.
assistant
Thank you for the service.
user
You are most welcome.
assistant