Hello.
user
Hello. How can I assist you from flight booking agency?
assistant
I am Nancy Wilson. I want to change my existing reservation due to heavy rain in New York.
user
Sure, I will help you with this. Please wait a moment, let me check the reservation status in our database and get back to you.
assistant
Ok.
user
Nancy Wilson, there is no reservation found with your name in our database to change it.
assistant
That's ok, thanks for your information.
user
Thank you for contacting us, have a great day.
assistant