Hello.
user
Hello. How may I help you?
assistant
Can you please help me to cancel my reservation due to heavy rains at my place?
user
Sure. Tell me your name please?
assistant
Sure, my name is Ronald King.
user
Please wait.
assistant
Sure.
user
I have searched online but I could not find your flight reservation to cancel it.
assistant
No issues, thank you.
user
Thank you.
assistant