Hi. I am Michelle Taylor.
user
Hello, how may I assist you today?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. So, can you help me with it please?
user
Sure, please wait for a moment.
assistant
Ok.
user
Thank you for waiting, there is no reservation found on your name.
assistant
That's ok. Thank you.
user
Thank you for opting us.
assistant