Hello.
user
Hello, how may I help you?
assistant
I want to do slight modifications in my existing reservation, can you please help me?
user
Sure, can I know your name?
assistant
Thank you for taking my request. Please check the ticket under the name Nicholas Nelson.
user
Please hold on a moment.
assistant
Sure, I will wait for your response.
user
Sorry, there is no reservation found on given name.
assistant
That's fine, no issue. Anyway thank you for checking.
user
Thank you for reaching us.
assistant