Hello.
user
Hello, how may I help you?
assistant
Can you please cancel my reservation, due to sudden demise of Grand father?
user
Sure, may I know your name please?
assistant
My name is Dennis Baker.
user
Wait a while.
assistant
Sure.
user
Sorry, no reservation found in your name to cancel.
assistant
Ok, no issue. Thank you.
user
Thank you for reaching us.
assistant