Hello.
user
Hello, how may I support you?
assistant
Owing to emergency I want to cancel my recent reservation, can you help me with that?
user
Sure, I am happy to help you. May I know your good name to proceed further?
assistant
I am Charles Carter.
user
Sorry, we did not find any active reservation on your name in our data.
assistant
No problem, thank you for the checking.
user
Thank you for availing us.
assistant