Hello.
user
Hello, how may I assist you?
assistant
I am Laura Gonzalez here. I just want to cancel my recent reservation which I have done already, as my grand father's health is not good. Can you please help me with it?
user
Sure, please wait a moment.
assistant
Sure.
user
Sorry, there is no active reservation on your name.
assistant
Ok, not an issue. Anyways, thanks for the information.
user
Thank you.
assistant