Hello.
user
Hello, how can I aid you?
assistant
I would like to change my reservation due to some health issues, can you please help me out with that?
user
Sure, may I know your name?
assistant
Myself Richard Jones.
user
Ok, please wait a minute.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
That's ok, no issues. Anyway thank you for checking out.
user
Thank you for reaching us.
assistant