Hello. I am Sandra Williams.
user
Hello, how may I assist you?
assistant
I need to change my reservation due to in my destination floods has came. So, can you please help me with that?
user
Ok, wait a minute to check your previous reservation status.
assistant
Sure, take your time.
user
Sorry Sandra, there is no reservation found under your name in our database.
assistant
Oh! May be I am wrong. Anyway, thank you for your information.
user
Thank you for choosing us, have a nice day.
assistant