Hello.
user
Hello, how can I help you today?
assistant
My name is Jessica Evans. Owing to emergency, I need to cancel my recent reservation. Please help me with that.
user
Sure, we are here to help you with this.
assistant
Thank you.
user
Please hold for a moment, let me check your previous reservation status.
assistant
Sure.
user
There is no active reservation found with your name in our database to cancel it.
assistant
No problem, thanks for your information.
user
You are most welcome, thank you for contacting us.
assistant