Hi,.
user
Hello. How can I assist you today?
assistant
I need to cancel my recent reservation as my meeting has been cancelled. Will you help me in cancelling my reservation?
user
Sure, I will help you, please provide your name?
assistant
Reservation is done with my name Amanda Taylor.
user
Please hold on.
assistant
Sure.
user
Sorry Amanda Taylor, no reservation done on your name.
assistant
Ok, thank you for sharing the information.
user
Thank you for approaching us.
assistant