Hello.
user
Hello, do you need any help from us?
assistant
 Due to some financial issues, I would like to cancel my recent reservation. Please help me out.
user
Ok, could I have your name please?
assistant
Sarah Garcia here.
user
Ok, please allow me  a moment.
assistant
Ok.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
No problem, Thanks for the information.
user
You are welcome, have a great day.
assistant