Hi, I am Gregory Thomas.
user
Hello Thomas, how can I be of your service?
assistant
Due to sudden demise of my great grandfather, I want to cancel my reservation. Can you please help me in cancellation?
user
Sorry, we can help you to cancel. We have not found any reservation on your name to cancel.
assistant
Ok, no issues.
user
Thanks for connecting us, have a good day.
assistant
Thanks for giving the information.
user