Hi.
user
Hello. How can I aid you?
assistant
Can you please help me to cancel my reservation?
user
Sure, We are here to help you. May I know your name?
assistant
Edward Anderson.
user
Give me a minute.
assistant
Sure.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
That's ok, thank you for checking.
user
Thank you for approaching  us.
assistant