Hello, I'm Alexander Baker.
user
Hello. How can I help you today?
assistant
Due to the sudden emergency in my friend's home, I would like to change my recent existing reservation, could you please help me out?
user
Sure, I am here to help you. Sorry Baker, there is no reservation found with your name.
assistant
That's ok, thank you.
user
Thank you for approaching us.
assistant
Welcome.
user