Hello, I am Jeffrey Johnson.
user
Hello, how can I assist you today?
assistant
Due to heavy rainfall at my place, I could not attend my family function. Can you please change my existing reservation?
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry, there was no reservation found with your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for opting us.
assistant