Hi. I am Mary Gonzalez.
user
Hello, how may I guide you now?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Mary Gonzalez, please allow me to check with your previous booking.
assistant
Sure.
user
Sorry to say, there is no reservation by your name in our data.
assistant
Ok, no issues.
user
Thank you for approaching our services.
assistant
Thanks for the information.
user