Hello.
user
Hello, how may I aid you?
assistant
This is Jacob Hernandez. I am not feeling well. So, I want to change my existing reservation.
user
Sure, I can help you with that.
assistant
Thank you.
user
Please give me a moment. I will check the current status and revert to you.
assistant
Sure.
user
Thanks for waiting, we could not find any active reservation by the name you provided.
assistant
No problem, thanks for your information.
user
Thank you for reaching us.
assistant