Hi.
user
Hello, how may I serve you?
assistant
I am Virginia Young, I would like to travel from JFK to AUS to meet my grand parent's?
user
Sure, may I know your travel dates please?
assistant
But I done wrong booking in that so can you help me for changing my existing reservation?
user
Sure, wait a minute please.
assistant
OK.
user
Thanks for waiting. But I am sorry to say that there is no flight reservation on your name to change it.
assistant
Oh! It's ok, I think my brother already changed my reservation.
user
Ok, thank you.
assistant
You are welcome.
user