Hello, I am Thomas Parker.
user
Hello, how could I assist you?
assistant
Due to bad weather, match has been abonded. Can you please help me out in cancelling my recent reservation?
user
Sure, I here to help you. Please hold on a moment to check with your previous reservation status.
assistant
OK.
user
Thank you for your time. We regret that, there is no recent reservation found with your name in our records.
assistant
OK, no problem. Thank you for the information.
user
Thank you for approaching us for the cancellation.
assistant