Hi.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation due to some health problems. Can you please help me with that?
user
Sure, can I know your name to cancel your reservation?
assistant
Thank you. My name is Gary Perez.
user
Sorry, no reservation found on given name.
assistant
Not an issue. Thanks for your kind service.
user
Thank you for reaching us.
assistant