Hello, I am Carolyn Turner.
user
Hello, how can I amend you?
assistant
 Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me with it?
user
Sure. Please, wait for a while.
assistant
ok.
user
Thank you for being patience, there is no reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant