Hi.
user
Hello, how may I help you?
assistant
Dennis Rodriguez here. As I have fallen sick, due to bad weather I would like to cancel my recent reservation.
user
Sure, I am happy to help you. Please be online for a while, let me check your reservation status in our database.
assistant
Ok, take your time.
user
Sorry, I  have not found any reservation under your name in our database.
assistant
That's ok, thank you for informing.
user
You are welcome and thank you for approaching us.
assistant