Hello.
user
Hello. How may I serve you at this moment?
assistant
Due to heavy rain, I want to cancel my reservation.
user
Sure, may I know your good name please?
assistant
Linda Nelson here.
user
Ok, please wait for few minutes.
assistant
Sure.
user
There is no recent reservation found on your name in our records.
assistant
No problem, Thanks for the information.
user
Thank you for reaching us.
assistant