Hello. My name is Kenneth Perez.
user
Hello, how may I assist you?
assistant
Due to an emergency, my trip is cancelled. Could you help me in cancelling the ticket?
user
Sure, give me a moment.
assistant
Sure.
user
Sorry Perez, there no reservation found with your name.
assistant
That's ok.
user
Thank you for choosing us.
assistant
Thank you for your time.
user