Hi.
user
Hello. How may I assist you?
assistant
Would it be possible to change my reservation to new locations?
user
Sure, I am here to aid you in changing the ticket details. Can I have your name?
assistant
Sure, I am Thomas Nelson.
user
Ok, it takes sometime to check your ticket status. So, please give me a minute.
assistant
Take your own time.
user
I am really sorry for the trouble which is caused to you, there is no active reservation on your name to change the ticket details.
assistant
That's ok, thanks for your information.
user
You are most welcome. Thank you for reaching us.
assistant