Hello.
user
Hello, how can I help you today?
assistant
I need to cancel my reservation due to sudden health issues, can you please help me out with that?
user
Sure, may I know your name to proceed further?
assistant
Thank you for taking my request into consideration, I have reserved my ticket on the name of George Lopez.
user
Please wait.
assistant
Sure, take your time.
user
Sorry, no reservation found on your given name.
assistant
Oh! I think it might be cancelled by my cousin. Anyway, thank you for the information.
user
Thank you for contacting us.
assistant