Hi.
user
Hello. How may I help you?
assistant
I would like to cancel my flight reservation as I am unwell, can you please help me?
user
Sure, I will help with that. Can I know your name to check your previous reservation?
assistant
Thank you for your positive response. My name is Jerry Adams.
user
Please wait a moment to check.
assistant
Sure.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
Thank you so much for your help.
user
Thank you for reaching us.
assistant