Hello.
user
Hello. How can I guide you?
assistant
My name is Pamela Brown.
user
Yes, Brown.
assistant
Please check if my ticket is refundable or not, due to some financial issues are going in my family, I would like to cancel my outing. Can you help me in cancelling my ticket?
user
So sad to hear. I will try my best to help you.
assistant
Thank you.
user
Yes, your ticket is refundable. Please give me a moment I will come back with full details.
assistant
Ok, I will wait for your information.
user
I have checked with your name in my data base but I didn't find any reservation under your name.
assistant
Please recheck it once, it's very important for me.
user
I have rechecked it again. Sorry to say, no reservation found with your name.
assistant
Ok, thanks a lot for giving me clarification regarding this issue. I will confirm it again with my family whether they have cancelled the ticket previously.
user
Ok, thank you for reaching us. Keep connecting with us.
assistant
You are welcome.
user