Hello.
user
Hello. How may I assist you?
assistant
Actually my exam is postponed so that I want change my existing reservation, can you help me?
user
Sure. Can you please provide me your name?
assistant
Yes, I am Barbara Jones.
user
Please wait a moment Jones.
assistant
Ok, sure.
user
Jones, I didn't find any reservation with your details.
assistant
Ok, no problem. Thank you for your help.
user
Thank you for reaching us Jones.
assistant