Hello.
user
Hello. How can I serve you now?
assistant
I want to cancel my reservation, can you help me with that?
user
Sure, I am glad to help you with that. May I know your name to check your reservation status?
assistant
Mary Wilson here.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry, we have not found any active reservation on your name in our database.
assistant
No problem, thank you for the information.
user
Thank you for opting us.
assistant