Hello.
user
Hello. How can I assist you today?
assistant
I am planning to change an existing reservation, due to health issue. Can you please help me out?
user
Sure, may I know your name to check for the previous reservation?
assistant
My name is Samuel Anderson.
user
Please allow me a moment.
assistant
Sure.
user
There is no reservation found under your name.
assistant
That's fine, thank you for your service.
user
Thank you for contacting us.
assistant