Hi.
user
Hello.
assistant
Nicholas Taylor here.
user
Taylor, how may I help you?
assistant
I would like to cancel my reservation due to heavy snowfall in my location.
user
Please wait for a moment.
assistant
Sure, I will wait for your response.
user
Sorry, no reservation is found by your name.
assistant
It's ok, no problem. Thank you for checking.
user
Thank you for contacting us.
assistant