Hello.
user
Hello, how can I assist you?
assistant
Due to heavy rainfall, I would like to change my existing reservation. Please help me out.
user
Sure, may I know your name please to check the reservation status?
assistant
My name is Thomas Mitchell.
user
Thomas, there is no reservation found with your details.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for contacting us.
assistant