Hi.
user
Hello. How may I assist you today?
assistant
I would like to change my reservation as I am sick, can you please help me?
user
Sure, may I know your name?
assistant
Thank you very much. I am Justin Taylor.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there are no active reservations on your name to change.
assistant
No problem, thank you for checking.
user
Thank you for reaching our service.
assistant