Hi. I need to change my reservation. Can you help?
user
Hello. Sure, may I know your name for checking the details of your reservation?
assistant
Donald Perez is my name.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry Perez, in my database I didn't found any details regarding your reservation.
assistant
Ok, no issue. Thank you for the information.
user
Thank you for connecting with us. Have a nice day!.
assistant