Hello.
user
Hello, how can I help you today?
assistant
I am Virginia Gonzalez.
user
Nice to meet you Virginia.
assistant
My music concert dates have been postponed. So, I would like to change my reservation. Can you help me?
user
Sure, please wait for a while, I will check it.
assistant
Ok.
user
Sorry Virginia, there is no reservation found with your name.
assistant
It's fine. Anyway, thank you for your immediate response.
user
It's my pleasure.
assistant