Hi.
user
Hello,In what way shall I assist you for the day?
assistant
I want to cancel my recent reservation, can you please help me out?
user
 Sure, may I know your good name?
assistant
Sure, my name is Jonathan Lee.
user
Ok, please wait for a minute.
assistant
Ok, take your time.
user
Sorry to say that, there is no active reservation found on your name.
assistant
It's ok, thank you for the information.
user
Thank you for availing us.
assistant