Hello.
user
Hello, how may I assist you today?
assistant
Can you please change my reservation, due to change of my trip plan to another location?
user
Sure, may I know your name for the changing process?
assistant
My name is Pamela Smith.
user
 Sorry, no activate reservation found on your name in our database.
assistant
Ok, no issue. Thank you.
user
Thank you for reaching us.
assistant