Hello.
user
Hello, how can I help you?
assistant
I am planning to change an existing reservation, due to health issue. Can you please help me out?
user
Sure, please provide your name.
assistant
My name is Jeffrey Johnson.
user
Ok, please wait for a while.
assistant
Sure.
user
Thank you for being patient, we did not find any reservation on your name to change it.
assistant
That's fine, thank you for your service.
user
Thank you for approaching us.
assistant