Hi, Sarah Gonzalez here.
user
Hello Sarah, how may I help you?
assistant
I would like to cancel my flight reservation as I am unwell, can you please help me?
user
Sure, please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry, no reservation is available by your name.
assistant
That's fine. Anyway, thank you for checking.
user
Thank you for reaching us.
assistant