Hi.
user
Hello, How can I help you?
assistant
I want to change my reservation due to my health issues, can you please help me with this?
user
Sure, may I know your name?
assistant
I am Debra Wilson.
user
Ok, please wait a minute.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your name.
assistant
It's ok, thank you.
user
Thank you.
assistant