Hello.
user
Hello, how may I help you today?
assistant
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Sure, may I know your name?
assistant
Thank you for taking my request, I have reserved it on the name of John Mitchell.
user
Wait a minute.
assistant
Sure, take your time.
user
Sorry, there was no reservation found on your name.
assistant
Oh! I think it might be cancelled by my cousin. Anyway, thank you for the information.
user
Thank you for choosing us.
assistant