Hi, I am Mark Thomas.
user
Hello, how can I oblige you today?
assistant
Due to the sudden demise of my granny, I am unable to catch a flight. Can you help me with cancellation?
user
Sure, please wait I will check your name in the reservation list and revert to you.
assistant
Sure.
user
Thanks for your time, no reservation was found on your name.
assistant
Ok, no worries at all.
user
Thank you for reaching us.
assistant
Thank you for your assistance.
user