Hello.
user
Hello. How may I assist you today?
assistant
I would like to change my previous flight ticket booking due to some health issues, can you please help me with that one?
user
Sure, we are here to help you. May I know your good name please?
assistant
Thank you and my name is Catherine Thomas.
user
Please wait for a while.
assistant
Sure, I can wait for your response.
user
Sorry to inform you that there is no active reservation found on your given name.
assistant
Not a problem with that one, thank you for checking my reservation status and providing the information.
user
Thanks for contacting us.
assistant