Hello.
user
Hello, how can I help you today?
assistant
I would like to cancel my reservation due to some health issues, can you please help me with that?
user
Sure, may I know your name?
assistant
Myself Richard Adams.
user
Ok, Please stay online, I will check the previous list and revert to you.
assistant
Sure, I will wait for your response.
user
Thanks for remaining so positive. We are sorry to say that, there is no active reservation found on your name.
assistant
That's ok, no problem. Anyway thank you for checking out.
user
Thanks for reaching us.
assistant