Hello,.
user
Hello, how can I help you?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, can you please let me know your name?
assistant
Myself, Thomas Brown.
user
Sorry, there is no active reservation found under your name to amend.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for reaching us!.
assistant