Hi.
user
Hello, how may I assist you today?
assistant
Can you help me in cancelling my recent reservation, as my exam is postponed?
user
Sure, I am glad to solve your concern in cancelling. Please provide me your name to check whether any active reservation on found on your name or not.
assistant
I am Dennis Edwards.
user
Dennis Edwards, please allow me a moment to check the reservation on your name. If I find any active reservation I can help you out in cancelling.
assistant
Sure.
user
Sorry Dennis Edwards, I got a result by fetching your name in reservation changing panel that is " No reservation Found for this user". Its means that the reservation is in inactive mood.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant