Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation, can you please help me?
user
Sure, may I know your name please?
assistant
I reserved my ticket on the name Jacob Mitchell.
user
Ok, please wait for a while.
assistant
Sure, I will wait.
user
Sorry, there is no active reservation found with your name in our records.
assistant
No issue, anyway thank you for checking.
user
Most welcome.
assistant