Hello.
user
Hello, how can I guide you for today?
assistant
I am Susan Lopez. I would like to change my reservation as I am going to hospital as I am not feeling well, can you please help me out?
user
Sure, I am here to help you about that.
assistant
Thank you.
user
Please, wait a moment.
assistant
Sure, take your ample time.
user
Sorry Lopez, there is no existing reservations under your name to change.
assistant
Ok no problem, thank you for your services.
user
My pleasure, thank you for reaching out here.
assistant