Hello.
user
Hello, how may I assist you?
assistant
I just want to cancel my reservation due to heavy floods at my destination place. Can you help me?
user
Sure, we can help you. May I know your name, please?
assistant
Sure, my name is Rachel Collins.
user
Ok, please wait.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
No issues, thanks for your response.
user
Thank you, have a good day.
assistant