Hello, I am Pamela Evans.
user
Hello,. How can I serve you today?
assistant
Due to elections my exams has been postponed. I want to change my existing reservation.
user
Sure, please wait a moment.
assistant
Ok.
user
Thank you for waiting, sorry to say that no reservation was found with your name.
assistant
Ok, thanks for your information.
user
Thank you, for connecting with us.
assistant