Hi.
user
Hello. How may I help you?
assistant
I need to cancel my reservation as my plan to go for trekking got cancelled. Can you help me?
user
May I know your name to check your reservation?
assistant
I am Dennis Lopez.
user
Ok, please wait.
assistant
Sure.
user
There is no reservation found on your name.
assistant
Ok fine, thanks for your response.
user
Welcome Dennis Lopez.
assistant