Hello.
user
Hello. How can I aid you?
assistant
Due to sudden change in my trip to another location, I would like to change my reservation. Can you please help me out?
user
Sure, I will help you out with your concern. May I know your name to proceed further?
assistant
I am Deborah Perez.
user
Deborah Perez, regret to inform that there is no active reservation found under your name to change.
assistant
No issues, thank you for your quick response.
user
Thank you for reaching our agency.
assistant