Hi, I am Kimberly Edwards.
user
Hello, how may I assist you today?
assistant
Owing to an emergency, my holiday vacation has been postponed. Can you help me in changing my existing reservation?
user
Sure, I will help you.
assistant
Sure.
user
Please wait a moment, I will check and get back to you.
assistant
Sure.
user
Sorry, there is no reservation found on your given name.
assistant
Ok, no issues at all. Thank you for your support.
user
Thanks for choosing us.
assistant