Hello.
user
Hello. How can I aid you?
assistant
I am Brenda Allen. Owing to an emergency, I want to cancel my reservation. Could you help me in the cancellation?
user
Ok, please wait I will revert you.
assistant
Sure.
user
 Thanks for waiting. We found reservation on your name and it is  processed for cancelling.
assistant
Thank you for your help.
user
 Thank you for availing us.
assistant