Hello.
user
Hello, how may I assist you?
assistant
I want to do some change in my existing reservation, can you please help me for that?
user
Sure, I will help you out. Please provide me your name to check your previous reservation on your name.
assistant
Thank you, my name is Scot Martinez.
user
Please wait a moment.
assistant
Sure, you can take your own time.
user
Sorry Scot, no reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant
Welcome.
user