Hello.
user
Hello, how can I assist you?
assistant
I want to change my reservation, can you help me with that?
user
Sure, I can help you with that. May I know your good name please?
assistant
Sure, Matthew Smith here.
user
Please wait.
assistant
Sure.
user
There is no active reservation found under your name to do modifications in that.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant