Hello.
user
Hello, how can I aid you?
assistant
I would like to change my recent reservation due to some health issues, can you please help me in changing?
user
Sure, may I know your name for checking?
assistant
Myself Catherine Brown.
user
Give me a minute.
assistant
Sure, I will wait for your response.
user
Sorry, there is n active reservation found under your name.
assistant
That's ok, no problem. Anyway thank you for the information.
user
Thank you for reaching us.
assistant