Hi.
user
Hello.
assistant
I am Charles Edwards.
user
How may I serve you today?
assistant
I need to change my existing reservation, Can you please help me with that?
user
Sure, I will help you. Please wait a moment.
assistant
Sure.
user
There is no reservation on your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for choosing us.
assistant