Hi.
user
Hello,. How may I assist you?
assistant
Owing to an emergency, my business trip got cancelled. So I had a request to you to cancel my existing reservation?
user
Sure, may I know your good name?
assistant
Sure, I had a existing reservation with name David Scott.
user
Please wait for a while, I will revert to you with current status.
assistant
Sure.
user
Sorry to inform that there is no reservation found with your name.
assistant
Ok, no worries at all. Thanks for your service.
user
Thank you for availing us.
assistant