Hello.
user
Hello, how can I help you today?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, I will help you with that. May I know your good name?
assistant
My reservation was done under the name Amy Moore.
user
Please give me a minute.
assistant
Sure, take your time.
user
Thanks for being patient, there is no active reservation found on your name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for approaching us, have a nice day.
assistant