Hello. I am Charles Perez.
user
Hello, how can I assist you today?
assistant
I want to cancel my reservation, due to my health issues. Could you help me in the cancellation?
user
Sure, I am blissful to help you. Please be on hold I will revert you.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our database.
assistant
Not an issue. Thank you.
user
Thank you for approaching us.
assistant