Hello.
user
Hello.
assistant
I am Gregory Scott.
user
How may I help you?
assistant
Owing to an emergency, I want to change an existing reservation, so please help me in changing the reservation.
user
Sure, we are here to help you.
assistant
Thank you.
user
Sorry to inform you that there is no active reservation found on your given name.
assistant
Not an issue. Thank you.
user
Thanks for contacting us.
assistant