Hi.
user
Hello, how can I help you today?
assistant
Can you help me in changing my recent reservation, as my exam is postponed?
user
Sure, may I know your name please?
assistant
I am Ashley Garcia.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry, there was no reservation found with your given name.
assistant
That's ok, thank you.
user
Thank you for opting us.
assistant