Hello.
user
Hello, how may I serve you today?
assistant
Yesterday I have booked a ticket for Dallas, DFW but your agent misplaced my origin code from New York to Boston. So I need to change an existing reservation, can you please help me in that?
user
Sure, I will help you to change your reservation with correct airport code. May I know your name please?
assistant
My name is Mary Martin.
user
Please wait for a moment, while I check for the reservation on your name.
assistant
Sure, I will wait.
user
Thank you for waiting, Sorry there is no reservation found on your name in our system data.
assistant
Ok, no worries. Thanks for your kind response.
user
Thank you for reaching us.
assistant