Hello.
user
Hello.
assistant
I am Sandra Adams.
user
Sandra Adams, how can I aid you today?
assistant
I want to change my existing reservation due to some health issue, can you please help me with this?
user
Sure, I am here to help you.
assistant
Thank you.
user
Hold on for a moment. Let me check.
assistant
Sure.
user
Sorry Sandra Adams, there are no flights reserved on your given name formerly.
assistant
No problem, thanks for your information.
user
Welcome, thank you for choosing us. Have a great day.
assistant