Hello.
user
Hello, how may I aid you?
assistant
Can you help me to cancel my reservation?
user
Sure, may I know your name?
assistant
I am Benjamin Walker.
user
Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry Benjamin Walker, no reservation is available by your name.
assistant
No problem, thank you for checking.
user
Thank you fro choosing us.
assistant