Hello.
user
Hello, what help are you expecting from our agency?
assistant
I want to cancel my recent reservation, can you please help me with this?
user
Ok, may I know your good name please?
assistant
I am Donna Carter.
user
Ok, please allow me to check with your previous booking for a while.
assistant
Sure.
user
Donna Carter, there is no reservation by your name in our reservation list. Sorry for the inconvenience.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for approaching our services.
assistant