Hello.
user
Hello. How can I assist you?
assistant
Due to sudden demise of my Great grandfather, I want to cancel my recent reservation. Can you please help me with this?
user
Sad to hear that, May I know your name to check with the cancellation of the ticket?
assistant
Sure, please check the reservation on the name of Edward Hall.
user
Please allow me a moment.
assistant
Ok, I will wait.
user
Thank you for waiting. Sorry to inform that there is no active reservation found under your name.
assistant
Ok, Thank you for your service.
user
Thank you for opting us.
assistant