Hi.
user
Hello, how may I help you today?
assistant
I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it. Will you help me in cancelling?
user
Sure, please provide your name?
assistant
My name is Janet Williams.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no worries. Thank you for your help.
user
Thank you.
assistant