Hi.
user
Hello,. How may I aid you today?
assistant
I made a reservation earlier, meanwhile my friend also reserved in same time. So I need to cancel it. Can you help me with cancellation?
user
Sure, please be on hold. I will revert to you. Meanwhile please mention your name, to check your reservation status?
assistant
 Sure, Sharon Anderson is my name.
user
Thanks for waiting, there is no reservation found on your specified name.
assistant
 That's ok, you have done a great job. Thanks for your effort.
user
Thanks for approaching us, hope to serve you again.
assistant