Hello.
user
Hello, how may I serve you today?
assistant
I am Jonathan Thompson, I booked a ticket for vacation to Washington DC but my health is not good and I can not travel. Can you cancel my reservation?
user
Sure, I can cancel your reservation right now. Please wait for a moment.
assistant
Sure.
user
Sorry there is no active reservation found on your name.
assistant
Ok, thank you for the details.
user
Thanks for opting us. Have a great day.
assistant