Hello.
user
Hello, how may I aid you?
assistant
I want to change my reservation due to postponed of my exam, so please help me in changing.
user
Sure, I am happy to help you.
assistant
Thank you.
user
May I know your good name to proceed further?
assistant
Sure, I am Ryan Lopez from San Francisco.
user
Ok, please wait for a while. I will check your status and revert you.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your name in our data.
assistant
No issues, thank you.
user
Thank you for opting us.
assistant