Hello.
user
Hello, how may I help you?
assistant
Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?
user
Sure, we are here to help you.
assistant
Thank you.
user
Can I know your name please?
assistant
I am Justin Garcia.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
That's ok, thank you for the information.
user
Thanks for contacting us.
assistant