Hello,.
user
Hello, what can I do for you today?
assistant
I want to change my existing reservation due to postpone of my exams, so can you help me in changing my reservation?
user
Sure, can I know your good name please?
assistant
My name is Karen Garcia.
user
Please wait for some time.
assistant
Sure.
user
There is no existing reservation found on your name in our records.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant