Hello.
user
Hello, welcome to ABC agency.
assistant
I am Susan Gonzalez.
user
How can I help you Susan?
assistant
Due to heavy rainfall in New York, I want to cancel my reservation.
user
Please wait for a while.
assistant
Sure.
user
Sorry to say, no reservation found under your name.
assistant
It's ok, thanks for your information.
user
It's my pleasure, have a good day.
assistant