Hello.
user
Hello. How may I help you?
assistant
My name is Rebecca Adams, due to my personal reasons I want to cancel my recent reservation. Please help me in cancelling process.
user
Yes sure. Let me check the details.
assistant
OK.
user
Sorry Adams, there is no reservation found on your name. Sorry for inconvenience.
assistant
That's fine. Thank you for the information.
user
Thank you, have a nice day.
assistant