Hello, Alexander Miller here.
user
Hello Alexander. How can I help you today?
assistant
My home got damaged due to snow storm, so I would like to cancel my reservation. Could you help me out?
user
That's really sad, I can help you with that.
assistant
Sure.
user
But Alexander, I didn't find any reservation basing on your details.
assistant
No problem. Thank you for helping me.
user
You are welcome.
assistant