Hello.
user
Hello, what help that you need from my side?
assistant
I am Melissa Phillips. I am planning to change an existing reservation, due to health issue. Can you please change my reservation?
user
Sure, I will try my best and be on hold for a moment to check it.
assistant
Sure.
user
Thank you for being on hold, no reservation has obtained based on my search with your name in our previous booking list.
assistant
That's fine, thank you for your service.
user
You are most welcome and thank you for utilising our service to your help.
assistant