Hi.
user
Hello. Can I know your concern?
assistant
Can you please help me to cancel my recent reservation due to cancel of my trip?
user
Please can I know your name to check for the reservation state?
assistant
Sure, Anna Wright is my name.
user
Sorry as per the records of reservation your reservation is not available to cancel.
assistant
Not a problem, thank you for checking.
user
Thank you for choosing our agency.
assistant