Hello.
user
Hello. How may I help you?
assistant
I am Carol Baker, I would like to change my reservation which I have done last week. Can you please help me about it?
user
Sure, please wait for a moment to check your details.
assistant
Ok, please take your time.
user
Sorry, there is no reservation found on your name. Thank you for choosing us, have a nice day.
assistant
Ok, fine. Thank you for the information.
user