Hi.
user
Hello. How can I help you today?
assistant
Can you help me in cancel my reservation?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
I am Elizabeth Wilson.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant