Hello.
user
Hello. How may I assist you at this moment?
assistant
Owing for an emergency, I want to cancel my flight reservation. Can you please help me?
user
Sure, I am happy to help you out. May I know your name to check your reservation status?
assistant
Thank you, my name is Dennis Anderson.
user
Ok, please give me a moment.
assistant
Ok, sure.
user
Sorry, there is no active reservation found on your name in our database.
assistant
Ok, no problem. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant