Hello.
user
Hello,. How can I aid you?
assistant
Due to an emergency, I want to change my reservation. Can you help me?
user
Sure, I am here to help you. Could you please provide your name to check your previous reservation status?
assistant
James Edwards here.
user
Please wait for a while, I will check the reservation list and revert to you.
assistant
Ok.
user
Sorry we couldn't find any reservation on your name.
assistant
No problem, Thank you.
user
Thanks for approaching us.
assistant