Hello.
user
Hello. How can I aid you?
assistant
I need to cancel my reservation due to my planned event got cancelled so please help me with that.
user
Sure, I will assist you.
assistant
Thank you.
user
Can you provide me your name to check the records?
assistant
Sure, myself Ruth Phillips.
user
Ok, please wait while I check.
assistant
Sure, take your time to check.
user
There is no reservation found on your name in our records.
assistant
It's ok fine, no problem. Anyway, thank you for your time.
user
Thank you for choosing our agency.
assistant