Hello.
user
Hello. How can I aid you today?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I am here to help you. May I know on whose name the ticket has been reserved formerly?
assistant
My name is Frank Collins.
user
Sorry Frank Collins, there are no flights reserved on your given name.
assistant
That's ok, thank you for checking.
user
Welcome, thank you for choosing us. Have a great day.
assistant