Hello.
user
Hello. How can I guide you?
assistant
Unfortunately, I would like to change my existing reservation due to sudden change, can you please help me in this condition?
user
Sure, may I know your name?
assistant
Sure, my name is Dorothy Collins.
user
Give me a minute.
assistant
Sure, take your time.
user
Sorry, there is no reservation found under your name.
assistant
That's fine.
user
Thank you for reaching us.
assistant
Thank you for your service.
user