Hi.
user
Hello.
assistant
I am Susan Thompson.
user
How may I serve you today?
assistant
I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow.
user
Sure, please wait for few minutes.
assistant
Ok.
user
We found a reservation on your name, can I proceed with cancellation?
assistant
Yes, please.
user
Your recent reservation was cancelled successfully.
assistant
Thank you for the help.
user
Than you for reaching us.
assistant