Hello.
user
Hello,. By which way, can I serve you today?
assistant
Actually I have planned a trip to enjoy my weekend. But, unfortunately I have misplaced the month while booking. So, I need to change my reservation. Can you please help me with this?
user
 Sure, I can help you in that. To proceed further, we need your name. Can you provide it?
assistant
Sure, I am Justin Brown from Los Angeles.
user
Thank you for your name, please wait.
assistant
Sure.
user
Sorry Justin Brown, no active reservation found on your name to change it.
assistant
Ok. Thank you for your service.
user
Please check it with another airlines, it may be useful to you. Thanks for choosing us, have a great day!.
assistant