Hello.
user
Hello. How may I assist you at this moment?
assistant
I am Ruth Robinson.
user
Nice meeting you Ruth.
assistant
Nice to meet you too. I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?
user
Sure, I am glad to help you. Please wait a moment to check your previous reservation.
assistant
Thank you. Ok.
user
We regret that, there is no reservation found with your name in our records.
assistant
Oh! It's ok no problem.
user
Thank you for approaching us, have a great day.
assistant
Thank you for your information.
user
Welcome.
assistant