Hello.
user
Hello. How may I help you?
assistant
Can you help me to change my reservation?
user
May I know your name?
assistant
I am Nicole Johnson.
user
Sure, please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
No problem, thank you for checking.
user
Thank you for reaching us.
assistant