Hello.
user
Hello. How can I help you today?
assistant
Please help me to change an existing reservation as my plan to meet my grand parents got postpone due to bad weather conditions.
user
Sure, I am here to help you with that, may I know your name to proceed further?
assistant
I made a reservation by this name Daniel Brown.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant