Hello.
user
Hello. How may I assist you?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please help me out?
user
Sure, I am here to help you with your concern.
assistant
Thank you.
user
May I know your name please to check your reservation status?
assistant
My name is Helen Martinez.
user
Please hold on a moment.
assistant
Sure.
user
Helen Martinez, no reservation has been found on your name in our records.
assistant
That's fine, thank you for your service.
user
Thank you for choosing us.
assistant