Hi, Rachel Lopez here.
user
Hello, how can I help you?
assistant
Due to heavy rain fall my auditions were postponed. Please help me to change my existing reservation.
user
Sure, please wait a while. I will check the status and return back to you.
assistant
Ok.
user
Sorry, there is no reservation found with your name.
assistant
Ok, no issue. Thanks for your response.
user
Thanks for contacting us.
assistant