Hello,.
user
Hello, how can I help you?
assistant
I recently reserved a ticket to give a visit to my best friend. But, before my journey he came to my home and gave me a surprise visit. So, now I want that ticket to be cancelled. Can you please help me?
user
Sure, please a minute, let me check and revert you.
assistant
Ok.
user
There is no reservation found. Can you provide me your good name?
assistant
I am Larry Hernandez. Thank you.
user
Thank you, for reaching us.
assistant