Hello.
user
Hello, how can I assist you now?
assistant
My name is Nancy Walker and I would like cancel my reservation because of bad weather.
user
Sure, I am happy to help you with that. Please wait a moment to check your reservation status.
assistant
Sure.Take your time.
user
Sorry Nancy Walker, no reservation has found under your name to cancel.
assistant
No issue, thank you for the help.
user
Thank you for choosing us, have a good day.
assistant