Hello.
user
Hello, how can I help you?
assistant
I want to cancel my reservation, so please help me in the cancellation.
user
Sure, I am happy to help you. Can you please let me know your good name?
assistant
Myself Nicholas Perez.
user
Sorry, there is no active reservation on your name in our records.
assistant
Not an issue. Thank you.
user
Thank you for choosing us.
assistant