Hello.
user
Hello, how can I help you?
assistant
I am Margaret Young from Austin. I have made an earlier reservation to attend for a seminar, due to some technical issues my seminar has been postponed. Can you help me to change my reservation on my name?
user
Sure, please wait a minute.
assistant
Sure.
user
Sorry, there is no reservation found with your name.
assistant
Ok, no worries at all. Thanks for your information.
user
Thank you for reaching us.
assistant