Hi.
user
Hello, how may I aid you?
assistant
I want to change my existing reservation owing to an emergency.
user
Ok. May I know your name please?
assistant
My name is Paul Martinez.
user
Please be on hold.
assistant
Sure.
user
Thank you for your time, we did not find any active reservation in your name to make changes further.
assistant
Thanks.
user
Thank you for reaching us.
assistant