Hello.
user
Hello, how may I help you?
assistant
I need to cancel the reservation as my visit to the function has been cancelled.
user
Ok. May I know your name?
assistant
My previous reservation was in the name of Matthew Baker.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
No problem. Thank you for your quick response.
user
Thank you for opting us.
assistant