Hi.
user
Hello, how may I address you today?
assistant
I need to change my existing reservation as my examinations got postponed.
user
Sure, may I know your name?
assistant
Joshua Thomas is my name. Ok.
user
Ok, give me a minute.
assistant
Ok.
user
There is no reservation found by this name.
assistant
Thank you for your information.
user
Thanks for picking us.
assistant