Hello.
user
Hello.
assistant
Carol Scott here.
user
Scott, how can I assist you?
assistant
I want to cancel my ticket due to snow storm in my place.
user
Sure, I will do that for you. Let me check your reservation status.
assistant
Sure.
user
I found your reservation, shall I cancel it?
assistant
Sure.
user
I have cancelled your reservation successfully.
assistant
Thank you.
user
Thank you for approaching us.
assistant