Hello. I am Benjamin Turner.
user
Hello, how may I be of your assistance?
assistant
 Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me with it?
user
Sure, please give a minute.
assistant
OK.
user
There is no reservation found with your name.
assistant
No problem, thank you for the information.
user
Thanks for reaching us.
assistant