Hello. I am Jessica Smith.
user
Hello, how can I be your helping hand today?
assistant
I would like to cancel my recent reservation, due to sudden demise of my grand father. Can you please help me?
user
Sure, I am gleeful to help you.
assistant
Thank you.
user
Please wait for a couple of minutes.
assistant
Sure, take your own time.
user
Thanks for your time, no reservation was found on your name to cancel.
assistant
No problem, thank you for checking.
user
Thank you for choosing us.
assistant