Hi.
user
Hello, what can I do for you today?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
Sure, can you mention your name to proceed further?
assistant
James Moore is my name.
user
Please wait.
assistant
Ok.
user
Sorry, no reservation found on your name in our records.
assistant
That's ok, thank you.
user
Thank you for contacting us.
assistant