Hi.
user
Hello. How may I assist you today?
assistant
I would like to cancel my recent reservation, due to heavy rainfall at my place.
user
Sure, I will help you. Please help me with your name.
assistant
Melissa Nelson.
user
Please allow me a minute.
assistant
Sure.
user
Melissa Nelson, we regret to inform you that there is no reservation found on your name.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us. Have a great time.
assistant