Hello.
user
Hello, how can I guide you for today?
assistant
I am Catherine Lee. I need to cancel my recent reservation due to sudden change in weather and heavy rainfall. Could you please help me in doing that?
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, no problem.
user
Thank you for contacting us, have a nice day.
assistant
Thank you for your information.
user