Hello.
user
Hello, how can I help you today?
assistant
I want to change my existing reservation as my exams got postponed. Can you please help?
user
Sure, can I have your name please?
assistant
Sure, my name is John Williams.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your name.
assistant
No problem, thank you for letting me know.
user
Thank you for reaching us.
assistant