Hello.
user
Hello. How may I assist you?
assistant
Earlier I made a reservation for my trip through an agent but, agent booked on wrong date. So, I request you to please change it to my actual date.
user
Ok, please share your name?
assistant
Sure, my name is Justin Martin.
user
Ok, please wait.
assistant
Ok.
user
Sorry, no reservation found on your name.
assistant
Ok, no problem. Thank you for the response.
user
Thank you.
assistant