Hello.
user
Hello, how may I help you?
assistant
Can you aid me to cancel my reservation due to an emergency?
user
I am here to help you, please provide your name to check your reservation.
assistant
Myself Anna Turner here.
user
Thanks for your response, please hold on a moment.
assistant
Sure.
user
There is no reservation found on your name to cancel it.
assistant
Thank you for the help.
user
Thanks for contacting us.
assistant