Hi.
user
Hello.
assistant
Charles Green here.
user
Green, how may I aid you today?
assistant
I want to cancel my reservation due to my brother's health issues, can you please help me?
user
Sure, I will help you in cancelling, please hold on for a moment to check your reservation status.
assistant
Ok, take your own time.
user
Charles, there is no any active reservation with your name in my database.
assistant
No issues with it, thank you for checking.
user
It's my pleasure.
assistant
You are welcome.
user