Hello.
user
Hello, how may I assist you?
assistant
I'm Mark Evans. My scheduled examination dates has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, may I know on what dates you have booked the ticket?
assistant
I didn't remember the exact date.
user
That's ok, I will check and revert you.
assistant
Ok.
user
There is no ticket found on your name in our database to cancel the ticket.
assistant
That's ok. Anyways, thank you for the information.
user
You are welcome. Have a great day.
assistant