Hello.
user
Hello. Let me know, How can I be your helping hand?
assistant
Due to some health issue, I need to change my existing reservation. Can you please help me with this?
user
Sure, I can help you in that.
assistant
Thank you.
user
Let me know your name, to check your reservation status?
assistant
My name is Donald Hill.
user
Ok, please be on hold.
assistant
Sure.
user
Sorry Donald Hill, there is no active reservation on your name to change it.
assistant
Not an issue, thank you for the information.
user
Thanks for approaching us.
assistant