Hello.
user
Hello, how can I provide assistance to you?
assistant
Due to bad weather, I need to cancel my reservation. Can you please help me with it?
user
Sure, may I know your name please?
assistant
Kathleen Harris here.
user
Ok, please hold on.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, not an issue. Thank you.
user
Thanks for contacting us.
assistant