Hello.
user
Hello, how can I serve you today?
assistant
I need to cancel my existing reservation because of my grandfather's death.
user
OK, I will help you cancelling your reservation. May I know your name please?
assistant
Yes, I am Ryan Thompson.
user
No reservation found on your name. Thank you for connecting with us, have a good day.
assistant
OK, no issue. Thanks for your response.
user