Hello.
user
Hello, how may I help you?
assistant
I would like to change my flight reservation as my trip got postponed, can you please help me?
user
Sure, may I know your name?
assistant
My name is Sharon Scott.
user
Thank you, please wait for a while. I will check your reservation status and let you know.
assistant
Ok, take your own time.
user
I am sorry to say you that there is no reservation found under your name in our database.
assistant
Very sad to hear that. Anyway, thank you for the information.
user
You are welcome and thank you for choosing us.
assistant