Hello, I am Nancy Parker.
user
Hello, what help do you need from us?
assistant
As my manager did not approve my leave, I would like to change my existing reservation.
user
Sure. Please give me a moment.
assistant
Ok, take your time.
user
Sorry Nancy, there is no ticket showing on your name.
assistant
That's ok, thank you.
user
Welcome, thank you for approaching us.
assistant
Welcome.
user