Hi. Kathleen Gonzalez here.
user
Hello, how can I assist you now?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
user
Sure, I am glad to help you. Please wait a moment, I will check your reservation and revert to you.
assistant
Ok.
user
Sorry, we did not find any reservation on your name to change.
assistant
That's ok, thank you for your help.
user
Thank for consulting us, have a nice day.
assistant