Hello.
user
Hello. How may I aid you today?
assistant
My holiday vacation has been postponed, can you please help me for changing the existing reservation?
user
Sure, I will help you with that, please hold on for a moment to check your reservation status.
assistant
Sure, my name is Angela Thompson.
user
Angela, I did not find any reservation with your name in my database.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant