Hello, I am Mary Young.
user
Hello, how can I help you?
assistant
Due to personal problems I need to cancel my trip for New York. Could you please help me with cancellation of my recent reservation?
user
Sure, please wait for a while.
assistant
Ok.
user
Sorry, no reservation found on your name.
assistant
No worries, thank you for the information.
user
Thank you for approaching us.
assistant