Hello.
user
Hello, how may I aid you for today?
assistant
I am Emma White. I would like to cancel my reservation as my father got hospitalised, can you please help me out?
user
Yes, I will help you about your reservation cancellation.
assistant
Thank you.
user
Sorry to say this White, there is no active reservations under your name.
assistant
Ok no problem, thank you for your services.
user
Most welcome, hope you have a nice day.
assistant