Hi.
user
Hello, how may I aid you?
assistant
I am Donna Roberts.
user
Yes, Donna.
assistant
I want to cancel my reservation , can you help in that?
user
Sure, I am here to help you out. Please wait a moment. Sorry Donna, there is no reservation on your name.
assistant
That's ok. Thank you for your help.
user
Thank you for reaching us.
assistant