Hello.
user
Hello, how can I help you today?
assistant
I am Jennifer Roberts. I need to change my existing reservation, as my scheduled exam got postponed. Please help me in changing?
user
Sure, we are here to help you. Please wait a moment.
assistant
Ok.
user
Sorry to inform, no reservation found with your name.
assistant
Ok, no issues. Thank you for your information.
user
Thanks for reaching us.
assistant