Hello.
user
Hello, how may I assist you?
assistant
I am Lisa Mitchell, I want to cancel my reservation as my plan to visit my friend at Oakland is postponed. Can you help me to cancel my reservation?
user
Sure, please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Thank you for the information.
user
Thank you for opting us.
assistant