Hi.
user
Hello, how may I be of your assistance?
assistant
I would like to change my existing reservation which is on the name of Amy Davis as my examination got postponed.
user
Sure, just hold on I will check and let you know.
assistant
Ok.
user
Thanks for waiting, we did not found any reservation with this name.
assistant
That's ok, thank you for your response.
user
Thanks for choosing us.
assistant