Hi.
user
Hello, how can I assist you now?
assistant
I am Michael Perez. I want to cancel my reservation, please help me.
user
Sure, I am happy to help you with that.
assistant
Thank you.
user
Please wait a moment to check your reservation status.
assistant
Sure.
user
Sorry Michael Perez, no reservation has found under your name to cancel.
assistant
Not an issue. Anyway, thank you for checking.
user
Thank you for choosing us, have a good day.
assistant