Hi.
user
Hello. How can I aid you?
assistant
I would like to change my flight reservation as I am unwell, can you please help me?
user
Sure, We are here to help you.
assistant
Thank you.
user
May I know your name?
assistant
Myself Karen Young.
user
Give me a minute.
assistant
Sure.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
Not an issue. Anyway, thank you for checking.
user
Thank you for reaching us.
assistant