Hello.
user
Hello, how may I aid you?
assistant
Owing to an emergency I had to request you for  cancelling the  reservation.
user
Ok.
assistant
Aid me in this with the name of Jacob Roberts.
user
Sure, I will help you.
assistant
Thank you.
user
Sure, please wait a moment.
assistant
Ok.
user
There is no reservation on your name.
assistant
No problem.
user
Thank you.
assistant
Thank you for your kind information.
user