Hello.
user
Hello, how can I assist you at this moment?
assistant
Can you aid me to change my reservation due to an emergency that I have done recently?
user
Sure, I am happy to help you with that. Can I have your name please to check your reservation status?
assistant
Eric Jackson here.
user
Ok, please wait a moment.
assistant
Ok.
user
Sorry Eric Jackson, there is no reservation has found under your name in our database.
assistant
Ok, no problem. Thank you for the help.
user
Thank you for choosing us, have a good day.
assistant