Hi,.
user
Hello, how may I serve you today?
assistant
I am Ronald Young. I want to cancel my recent reservation due to heavy rain, so can you help me in cancellation?
user
Sure, please wait for few minutes, let me check with your recent reservation status.
assistant
Sure.
user
There is no recent reservation found on your good name in our records.
assistant
Not a problem, thank you for the information.
user
Thank you for opting us.
assistant