Hello,.
user
Hello, how may I help you?
assistant
I have some personal matters that's need fixing so I need to cancel my recent reservation. Can you please help me in that?
user
Sure, on which name you have reserved your ticket?
assistant
It's my name only Helen Evans.
user
Sorry, no reservation found on given name.
assistant
Ok, no worries at all. Thanks for your kind information.
user
Thank you for reaching us.
assistant