Hi.
user
Hello, how can I assist you today?
assistant
I need to amend my reservation due to some issues, can you help me out?
user
Sure, I will help you with that. Let me know your name to check your reservation?
assistant
Please check my reservation status on my name i.e Timothy Phillips.
user
Ok, please wait a moment.
assistant
Sure, I will standby for your update.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
That's ok, not an issue. Thank you.
user
Thank you for choosing us.
assistant