Hello.
user
Hello.
assistant
I want to cancel my reservation because of some crisis.
user
What can I do for you?
assistant
Can you help me in cancelling?
user
Sure, I will help you in cancelling. May I know your name please?
assistant
Please, check the previous reservation on Jason Hill.
user
Sorry, there is no active reservation on your name in our database.
assistant
That's ok, no issue.
user
Thank you for choosing us.
assistant
Thank you for your help.
user