Hello.
user
Hello. How can I assist you today?
assistant
My final exam dates are postponed, can you please help me for changing the existing reservation?
user
Sure, may I know your name to check for the previous reservation?
assistant
Sure, my previous reservation is on the name of Jessica Anderson.
user
Please allow me a moment to check for the previous reservation.
assistant
Sure.
user
Jessica, there is no reservation found under your name.
assistant
No problem, I will search another way to complete my trip.
user
Thank you for contacting us.
assistant
Thank you for your information.
user
You are welcome.
assistant