Hi.
user
Hello. How can I assist you?
assistant
I want to cancel my reservation as I am unwell and I cannot travel. Can you please help me out?
user
Sure, I will help you with this. May I know your good name to check your reservation status?
assistant
My name is Betty Brown.
user
Betty Brown, there is no active reservation found under your name in our database.
assistant
That's fine, anyway thank you for checking.
user
Thank you for contacting us.
assistant