Hello.
user
Hello. What type of help that you are expecting from our travel agency?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Yes, I am glad to help you with the ticket cancellation process.  May I know your name please?
assistant
My name is Katherine Johnson.
user
Ok, please be on hold for a minute.
assistant
Sure.
user
Sorry to inform you, there is no active reservation found with your name to cancel.
assistant
Ok, not an issue. Thank you for providing information.
user
You are welcome. Thank you for opting us.
assistant