Hi, I am Katherine Martinez.
user
Hello. How can I aid you?
assistant
Owing to an emergency, my FIFA tournament got cancelled. So I request you to cancel my existing reservation.
user
Sure. Please wait a while.
assistant
Sure.
user
Thanks for being waiting. We didn't found any reservation by this name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for consulting us.
assistant