Hi.
user
Hello, how may I help you today?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
Sure, we are here to help you. May I know your good name please?
assistant
Ruth Gonzalez is my name.
user
Please wait a minute.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
That's ok, thank you.
user
Thank you for availing us.
assistant