Hello.
user
Hello. How can I help you?
assistant
I want to change my existing reservation due to sudden postpone of my family trip dates. Can you help me with that?
user
Sure, I can assist you with that one. Can I know your name please?
assistant
I am Angela Collins.
user
Thank you for your information, I have checked with your information in my portal to change your booking but is displayed that there is no user name found to change it.
assistant
Ok, no problem. Thank you.
user
You are most welcome and thank you for reaching us.
assistant