Hi.
user
Hello, how can I guide you for today?
assistant
Owing to an emergency I had to request for this change reservation.
user
I am glad to help you in changing your reservation. Could you please let me know your name to check the reservation status with your name?
assistant
My name is Donna Taylor.
user
Sorry to say this Donna Taylor, after checking in our booking list under your name I am not able to find even a single reservation.
assistant
Thank you.
user
You are welcome, thank you for reaching us.
assistant