Hello.
user
Hello, how can I assist you?
assistant
I want to change my existing reservation which was reserved last week. Could you please help me?
user
Sure, I can help you with that. May I know your good name please?
assistant
I am Emily Campbell.
user
Ok, please wait while I'll check your reservation status.
assistant
Sure.
user
Emily Campbell, there is no active reservation found under your name to do modifications in that.
assistant
No worries, thank you for the information.
user
Thank you for choosing us.
assistant