Hello.
user
Hello, how can I assist you?
assistant
I am Nicholas Taylor. I want to change my reservation, due to heavy rainfall in New York, can you help me?
user
Sure, I will help you. Let me check your reservation status.
assistant
Sure.
user
Sorry, I did not find any reservation under your name in our database.
assistant
That's ok, thank you for your information.
user
Thank you for choosing us and have a nice day.
assistant