Hello.
user
Hello, how may I help you?
assistant
Due to my ill health, I would like to cancel my recent reservation. Please help me out.
user
Sure, may I know your name please?
assistant
My name is Laura Walker.
user
Ok, please wait for a while.
assistant
Sure, take your time.
user
Sorry to inform you that there is no active reservation found with your name in our records.
assistant
Ok, no problem. Thank you for your information.
user
Most welcome.
assistant