Hello.
user
Hello. How may I help you today?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Ok, I am glad to help you with that.
assistant
Thank you.
user
Can I know your name?
assistant
My name is Richard Thomas.
user
Ok, wait for a minute.
assistant
Sure, I will wait for your information.
user
Sorry to say that, there is no active reservation found on your name in our records.
assistant
That's ok, thank you for checking.
user
Thank you for consulting us.
assistant