Hello.
user
Hello, how can I help you today?
assistant
Can you please help me to cancel my reservation?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name to check your details in our database?
assistant
My name is Donald Baker.
user
Donald Baker, we are sorry to inform you that there is no reservation found on your name.
assistant
Not an issue, thank you.
user
Thank you for reaching us.
assistant