Hi, I am Brenda Rodriguez.
user
Hello, how can I serve you now?
assistant
Due to the sudden demise of my granny, I am unable to catch a flight. So I want you to cancel my existing reservation.
user
Ok, I will help you to cancel your reservation. Please wait for a moment, while I check for the reservation.
assistant
Sure.
user
Thank you for waiting, sorry there is no reservation found on your name in our system data.
assistant
Ok, not an issue. Thank you for your assistance.
user
Thank you for reaching us, we hope see you again.
assistant