Hello. Scott Davis here.
user
Hello, how can I assist you at this moment?
assistant
I will be cancelling my previous booking due to my flu, can you please help me?
user
Sure Scott, I am happy  to help you with that.
assistant
Thank you for your positive response.
user
Please wait a moment to check your reservation status.
assistant
Ok, I will be waiting for your response.
user
Sorry Scott Davis, no reservation has found under your name to cancel.
assistant
That's fine, no issues. Thank you for checking.
user
Thank you for choosing us, have a good day.
assistant
Most welcome.
user