Hi.
user
Hello. How can I assist you?
assistant
I need to change my existing reservation as my exams got postponed some technical issues, Can you please help me with that?
user
Please share your name.
assistant
Sure, Laura Gonzalez here.
user
Please wait a while, I will check and inform you.
assistant
Sure, I will wait for your response.
user
Sorry to say, there is no reservation on your name in our database.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for opting us.
assistant