Hello.
user
Hello, do you need any help from us?
assistant
Can you please change my reservation, due to some health issues?
user
Sure, could I have your name please?
assistant
My name is Rebecca Thompson.
user
Ok, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in out portal to make changes further.
assistant
Ok, not an issue. Thank you.
user
You are welcome, have a great day.
assistant