Hi,.
user
Hello, how may I help you today?
assistant
I need to cancel my recent reservation owing to an emergency.
user
Sure, I will help you.
assistant
Ok.
user
May I know your good name please?
assistant
My name is Justin Perez.
user
Please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found on your given name.
assistant
Thanks for your help.
user
Thanks for choosing us.
assistant