Hi.
user
Hello.
assistant
I'm Melissa Jones.
user
How can I assist you Melissa Jones?
assistant
Due to land slides at my visiting place, I want to cancel my recent reservation. Can you please help me with that?
user
Please hold on a moment, let me check the database and get back to you.
assistant
Sure.
user
I have searched the database and I couldn't find any active reservation under your name.
assistant
That's ok, thank you for your information.
user
Thank you for contacting us.
assistant