Hello.
user
Hello. How can I aid you at this moment?
assistant
I want to change my existing reservation, due to sudden demise of my grandfather. Can you please help me with this?
user
Sure, I will help you with this. Can you please provide your name to check your reservation status?
assistant
Sure, my name is Jacob Brown.
user
Jacob Brown, there is no active reservation found under your name in our database.
assistant
Ok, not an issue. Thank you for the information.
user
Thank you for contacting us.
assistant