Hello.
user
Hello. How may I assist you?
assistant
My business trip has been postponed. Can you please help me for cancelling the recent reservation?
user
Sure, I can help you.
assistant
Thank you.
user
May I know your name to check your previous booking?
assistant
Sure, my name is David Allen.
user
Please wait for a while.
assistant
Sure.
user
Thank you for waiting. I could not found any previous booking done on your name to cancel the ticket.
assistant
Ok, no problem.
user
Thank you utilising our services.
assistant
Thank you for your information.
user
Welcome.
assistant