Hello.
user
Hello, how can I help you today?
assistant
I have to cancel my reservation due to  my planned event got cancelled. So please  help me with that.
user
Sure, may I know your good name?
assistant
Thank you. Please check the reservation with my name Scott Hill.
user
Please wait for a moment.
assistant
Sure, take your time.
user
Sorry to say that, no reservation was found with your good name.
assistant
Oh! It may not be booked properly while booking due to server issues. Anyway, thank you for your time.
user
Thank you for reaching us.
assistant
Most welcome.
user