Hello.
user
Hello, how can I support you today?
assistant
I am Helen Moore. Can you please cancel my reservation as my plan to attend a seminar got cancelled?
user
Sure, we are here to help you to cancel it. Please be on hold.
assistant
Thank you. Sure, I will wait for your response.
user
Sorry to say that, there was no reservation found on your name.
assistant
It;s ok. Thank you for the information.
user
Thank you for choosing our service.
assistant