Hello.
user
Hello. How may I aid you today?
assistant
I want to cancel my reservation, due to some health problems I am unable to travel those dates, can you please cancel my reservation?
user
Sure, I am oblige to help you.
assistant
Thanks.
user
Can you please provide your name to check your previous reservation?
assistant
Sure, my name is Virginia Walker.
user
Ok, please wait a moment to check.
assistant
Ok.
user
Sorry to inform you that, there is no reservation exists with the name of Virginia Walker.
assistant
Oh! It's ok not a problem, thank you for your information.
user
Thank you for reaching us, have a great day.
assistant