Hi,.
user
Hello, how can I assist you for the day?
assistant
Owing to an emergency I had to request for this change reservation.
user
Sure, I am here to help you. May I know your good name?
assistant
I am Carolyn Nelson.
user
Please wait for a moment.
assistant
Ok.
user
Sorry, we found no reservation on your given name.
assistant
Thanks.
user
Thank you for reaching us.
assistant