Hello.
user
Hello, how may I aid you?
assistant
My final exam dates are postponed, can you please help me for changing the existing reservation?
user
Sure, could you please provide your name to check your reservation status?
assistant
Sure, my previous reservation is on the name of Helen Robinson.
user
Ok, please hold on for a moment I will check and proceed further.
assistant
Sure, take your time.
user
Sorry to say, there is no reservation on your name in my database.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for choosing us, have a nice day.
assistant