Hello.
user
Hello, may I know how best I can help you today?
assistant
I am Kenneth Brown. I want to change my existing reservation due to postpone of my exams, can you help me with that?
user
Sure, We are ecstatic to help you.
assistant
Thank you.
user
Please give me a moment.
assistant
Sure.
user
Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you for choosing us.
assistant