Hello.
user
Hello.
assistant
Can you please help me in cancel my reservation?
user
How may I assist you today? Sure, may I know your name for cancellation?
assistant
 My name is Katherine Miller.
user
Please wait a moment, let me check with your details.
assistant
Ok, please take your time.
user
Sorry, there are no active reservations on your given name to cancel.
assistant
Not an issue, thank you for the information.
user
Thank you for reaching our service.
assistant