Hi. I am Amanda Edwards.
user
Hello, how may I assist you?
assistant
Because of heavy cyclone at my location, our state authorities warned us not to travel in flights. Can you please help me in cancelling my ticket?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait for a while. Sorry, there is no previous reservation found on your name to cancel.
assistant
That's ok.
user
Thank you for reaching us.
assistant
Thank you for your help.
user