Hello.
user
Hello.
assistant
Is this flight ticket booking agency?
user
Yes, you are at right place. How may I assist you today?
assistant
I want to cancel my reservation, because I have another important meeting on that day, can you help me?
user
Definitely, I will help you on that. Could you please provide your name to check your previous reservation status?
assistant
Thanks. Sure, my name is Mary Young.
user
Ok Mary, please be on hold to check.
assistant
Ok.
user
We regret that, there is no previous reservation found under your name in our records.
assistant
It's ok, no problem.
user
Would you like to ask us anything else?
assistant
Nothing, thank you for your information.
user
Ok, thank you for using our services, have a great day.
assistant
Welcome.
user