Hi, Susan Moore here.
user
Hello. How may I help you out?
assistant
Owing to an emergency, my FIFA tournament has been cancelled.
user
Ok.
assistant
So I have a request to you to cancel my existing reservation?
user
Sure, I am here to aid you. Please wait.
assistant
Sure.
user
You have no reservation found,to cancel.
assistant
Ok, no issues. Thanks for your kind service.
user
Thank you.
assistant