Hello.
user
Hello. How may I assist you?
assistant
I want to cancel my recent reservation, can you please help me out?
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, my name is Anna Robinson.
user
Wait a moment please.
assistant
Ok, take your time. It's ok, thank you for the information.
user
Anna Robinson, we haven' found any reservation under your name in  our database. Thank you for choosing us.
assistant