Hi.
user
Hello, how can I help you today?
assistant
Owing an emergence, I want to change my existing reservation. Can you please help me with it?
user
Sure, we are glad to help you. Could you please provide your name to check your previous reservation status?
assistant
My name is Lisa Martin.
user
Ok, please be on hold.
assistant
Ok.
user
Thank you for waiting. We did not find any reservation with your name.
assistant
oK, no issues. Thanks for the help.
user
Thank you for reaching us. Have a good day.
assistant