Hello.
user
Hello, how can I aid you today?
assistant
The planned trip got cancelled, so can you please help me with my flight ticket cancellation process?
user
Sure, please share your good name?
assistant
Thank you for considering my request and my name is Carolyn Johnson.
user
Please stand by.
assistant
Sure.
user
Thank you for your time, there is no active reservation found with given name.
assistant
No problem, I think the ticket booking is not done while I was booking. Thank you for your information.
user
Ok, thank you.
assistant
Welcome.
user