Hello.
user
Hello. What service do you need from our agency?
assistant
I already book a flight ticket to visit my home at Orlando, but due to my bad health I am unable to travel. Can you cancel my reservation?
user
Sure, I will help you with the ticket cancellation process.
assistant
Thank you.
user
Can I know your full name to check the ticket status please?
assistant
My name is Richard Rodriguez.
user
Ok, please give me a minute.
assistant
Sure.
user
I am really sorry to inform you that, I have not found your past ticket in our database to cancel.
assistant
Ok, it might be my brother cancelled it. Thank you for your service.
user
You are most welcome. Thank you for reaching us.
assistant