Hello.
user
Hello, how can I aid you today?
assistant
My self Ruth Gonzalez, and I want to cancel my recent reservation due to my health condition.
user
Sure, I am happy to help you with that. Please wait a moment to check your reservation status.
assistant
Sure, take your own time.
user
Sorry Ruth Gonzalez, no reservation has found under your name  to cancel.
assistant
No issues, thank you for your response.
user
Thank you for  choosing us, have a good day.
assistant