Hi.
user
Hello. May I know your name?
assistant
Myself Stephen Mitchell, please help me in making some changes in existing reservation, due to my busy schedule on my previously planned dates.
user
Sure, Stephen. Give me few seconds to check the status of your reservation.
assistant
Sure, you can take your time, I will be on line.
user
I think you have not done your reservation properly, there is no reservation found on your name.
assistant
Ok, I will check with it again, thank you for your information.
user
Fine, thank you for reaching us.
assistant
You are welcome.
user