Hello.
user
Hello. How may I help you today?
assistant
I want to cancel my ticket due to snow storm in my hometown.
user
Ok, I am here to help you with that. May I know your good name?
assistant
Richard Martinez here.
user
Please wait for a minute.
assistant
Sure.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
No problem, thank you.
user
Thank you for approaching us.
assistant