Hi.
user
Hello,. How may I serve you?
assistant
I have to cancel my flight ticket booking that I am unable to travel the trip which I have planned due to some important meeting , can you help me in cancelling my flight ticket?
user
Sure, may I know your name to cancel the reservation?
assistant
My name is Ruth Collins.
user
Please be on hold.
assistant
Sure.
user
Thanks for your time. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
No problem with that one, I think it might be cancelled by my brother. Thank you for your service.
user
Thanks for reaching us. Hope to serve you again.
assistant
Welcome.
user