Hi.
user
Hello. How can I aid you?
assistant
Please cancel my recent reservation. As budget was very high for our planned trip and we are not able to  arrange our budget, so can you help me with this?
user
May I know your good name?
assistant
My name is Charles Lewis.
user
 Ok, please wait I will you know.
assistant
Ok.
user
 Sorry, no reservation was found on your name.
assistant
No issue, thank you.
user
 Thank you.
assistant