Hello.
user
Hello. How can I assist you today?
assistant
I am Elizabeth Turner. I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Sure, please allow me a moment to check for the previous reservation. Elizabeth, there is no reservation found under your name.
assistant
That's fine. Thank you for your information.
user
Thank you for reaching us, have a great day.
assistant