Hello.
user
Hello. How may I render you today?
assistant
I am Emily Nelson. Due to my health problem I want to cancel my reservation, can you please help in that?
user
Sure, I'll help you in cancellation.
assistant
Thank you.
user
Please wait a moment I will check the reservation list.
assistant
Ok.
user
Thank you for waiting, unfortunately there is no reservation found by this name.
assistant
Ok, no problem. Thank you.
user