Hi.
user
Hello, how can I help you?
assistant
Owing an emergency want to cancel my reservation, can you help me with it please?
user
Sure, I am here to help you. May I know your name?
assistant
Ok, my name is Patrick Williams.
user
Ok, please wait for a while.
assistant
Ok.
user
Thank you for your time, we found a reservation on your name and it is cancelled successfully.
assistant
Thank you.
user
Thank you for reaching us.
assistant