Hello, I am Sandra Campbell.
user
Hello, how may I help you?
assistant
Due to an emergency meeting, I want to cancel my reservation. Can you help me with it?
user
Sure, please hold on.
assistant
OK.
user
Sorry Campbell, I have searched the ticket with your name. There is no ticket showing on your name.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant