Hello.
user
Hello, how can I help you?
assistant
I am Laura Campbell.
user
Yes, Laura.
assistant
I am planning to cancel my recent reservation as my grandmother has some health issue, help me with it.
user
Sure, please be on hold while I'll check for your reservation status.
assistant
Sure.
user
There is no reservation found under your name to do cancellation.
assistant
No problem, thank you.
user
Thank you for choosing us.
assistant