Hi.
user
Hello. How may I aid you today?
assistant
I want to cancel my recent reservation owing to an emergency.
user
Sure, I'll help you in cancellation. Could you please let me know your name to check the reservation status?
assistant
My name is Jacob Baker.
user
Ok, please wait a moment I will check the reservation list.
assistant
Sure.
user
Thank you for waiting, sorry to inform you that there is no reservation  found on your name in our database.
assistant
Thanks.
user