Hello.
user
Hello. How may I help you?
assistant
I need to change my reservation due to my planned event got cancelled so please help me with that.
user
On which name can I find your reservation?
assistant
Please check the reservation with my name Linda Thomas.
user
I am sorry to say, no reservation found on your name.
assistant
Oh! May be booking has not done properly due to server issue.
user
Thanks for choosing us.
assistant
Anyway, thank you for your time.
user