Hello.
user
Hello, how may I help you?
assistant
I would like to cancel my recent reservation due to some health issues, can you help me in that?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, myself Nancy Scott.
user
Sorry to inform you that there are no active reservation on your given name.
assistant
That's ok, no problem. Thank you for the information.
user
Thanks for reaching us, have a nice day.
assistant