Hi.
user
Hello. How can I assist you at this moment?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I will help you with that. Can I have the name on which you reserved earlier?
assistant
Myself Samantha Thomas.
user
Ok, please wait a moment.
assistant
Ok.
user
Sorry Thomas, there is no reservation found under your name.
assistant
No problem, thanks for checking.
user
My pleasure. Thank you for choosing us, have a great day.
assistant