Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation due to bad health issues, can you help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
I am Rebecca Thomas.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for contacting us.
assistant