Hello, I am Pamela Collins.
user
Hello, how may I help you? Sure. Please wait for a while.
assistant
As my manager did not approve my leave, I would like to change my recent reservation.
user
Please hold on for a while.
assistant
Ok, take your time.
user
Sorry, there is no ticket showing on your name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant
Welcome.
user