Hello.
user
Hello, Is there any help that you need from our agency?
assistant
Yes, I need your help in cancelling my recent reservation due to postpone of my exams. Will you help me in that?
user
Sure, I can help you in that.
assistant
Thanks.
user
May I know your good name to track the details from our database?
assistant
Myself Rachel Mitchell.
user
Ok, just for a few minutes.
assistant
Sure.
user
We are sorry to specify that, there is no active reservation found on your name to cancel it.
assistant
No problem, thank you.
user
Thanks for consulting us, wish you a great day.
assistant