Hello.
user
Hello, how can I help you today?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me in this?
user
Sure, we are here to help you.
assistant
Thank you for accepting my request.
user
May I know your name?
assistant
Sure, my name is Janet Robinson.
user
Ok, wait for some time I will check the reservations on your name and get back to you.
assistant
Sure.
user
Thanks for waiting there is no reservation found on your name.
assistant
No worries, thank you for informing me.
user
Thanks for approaching us.
assistant