Hi.
user
Hello, how may I serve you today?
assistant
I would like to change my flight reservation as I am sick, can you please help me out?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
I am John Harris.
user
Ok, please be on hold.
assistant
Sure.
user
We found a reservation on your name, please forward your journey dates.
assistant
I will depart on Apr 21st and return back on Apr 23rd.
user
Kindly assign your airport codes?
assistant
I will travel from AUS to MCO.
user
Are there any more preferences?
assistant
I only prefer for a connecting flight.
user
We found a American airlines, flight number 1017, price is 200 in economy class.
assistant
Good, please book the ticket.
user
Your ticket has been changed successfully as per request.
assistant
Thank you so much for changing my reservation.
user
Thank you for approaching us.
assistant