Hello, Anna Wright here.
user
Hello, how may I assist you?
assistant
Due to my ill health, I would like to cancel my journey. Can you please cancel my reservation?
user
Sure, I will help you. Please wait a moment.
assistant
Ok, take your time.
user
Anna, no reservation has been found on your name.
assistant
Its ok, no issues. Thank you for the information.
user
Thank you for approaching us.
assistant