Hello.
user
Hello. How may I aid you today?
assistant
I need to cancel my reservation due to my exams got cancelled so please help me with that.
user
Sure, I am gleeful to help you.
assistant
Thank you.
user
Can you please provide your name to check your previous reservation?
assistant
Sure, myself Dorothy Collins.
user
Sorry to inform you that, there is no reservation exists with the name of Dorothy Collins.
assistant
Oh! May be booking has not done properly due to server issue. Anyway, thank you for your time.
user
Thank you for approaching us, have a great day.
assistant
Most welcome.
user