Hello.
user
Hello, how may I aid you at this moment?
assistant
I am Joseph Williams, want to cancel my recent reservation due to an emergency. Please help me out with that.
user
I am glad to help you about your request.
assistant
Thank you.
user
I regret to say this Joseph, there are no active reservations under your name to cancel.
assistant
It's ok, thank you.
user
You are welcome, thank you for reaching out here.
assistant