Hello.
user
Hello, how may I best assist you now?
assistant
As I have done a reservation accidentally last week with wrong airports but I have lot of ways to change my reservation but for a last try with your service. Can you please help in modification of my reservation?
user
Sure, I can help you in that. May I know your good name please?
assistant
Thank you for considering my request. My name is Matthew Edwards.
user
Ok, please wait for a while.
assistant
Sure, I will wait for your response.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
Oh! It might be cancelled by my manager but he did not informed me yet. Anyways thank you for the information.
user
Thanks for consulting us, have a nice day.
assistant