Hello.
user
Hello. How may I aid you?
assistant
Please cancel my reservation, due to sudden rainfall at my source. Can you please help me with this?
user
Sure, may I know your name please?
assistant
Sure, I am Kenneth King.
user
Please be on hold.
assistant
Sure.
user
Thank you for your time, we did not find any reservation in your name to cancel.
assistant
Ok, Thank you for your help.
user
Thank you for reaching us.
assistant