Hello. Edward Lee here.
user
Hello, what can I aid you for today Lee?
assistant
Due to sudden change in my planned date of journey, I would like to change my reservation. Can you please help me out with that?
user
I am glad to help you about that.
assistant
Thank you.
user
Sorry Lee, there are no active reservations under your name to change.
assistant
Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.
user
Most welcome, thank you for reaching out here.
assistant