Hello.
user
Hello, how can I help you today?
assistant
I want to change my existing reservation due to sudden postpone of my exams dates. Can you help me out?
user
Sure, we are here to help you. May I know your name?
assistant
I am Margaret White.
user
Thanks for waiting there is no reservation found on your name.
assistant
Ok, no issues. Thank you.
user
Thanks for approaching us.
assistant