Hello, Jack Hill here.
user
Hello, how may I assist you?
assistant
Can you please help me out in cancelling my recent reservation? As I can't step out from my house right now due to heavy snow fall.
user
Sure, hold on for a moment. Let me check.
assistant
Sure, I'll wait for your response.
user
Sorry Hill, there are no flights reserved on your given name.
assistant
That's ok, thank you for giving the information.
user
Welcome, thank you for choosing us. Have a great day.
assistant