Hi.
user
Hello.
assistant
Kathleen Garcia here.
user
How may I help you?
assistant
Due to some health issues, I want to postpone my trip to some other dates. Can you please help me in changing my recent reservation?
user
Sure, I will help you. Garcia, no reservation has been found on your name in our database.
assistant
Oh! May be I did a wrong booking. Thank you anyways.
user
Thank you for approaching us.
assistant