Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation due to heavy rainfall at my source point. Can you help me with that?
user
Sure, may I know your good name please?
assistant
I am Ruth Thomas.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
Ok, no problem.
user
Thank you for reaching us.
assistant
Thank you.
user