Hello.
user
Hello, how may I aid you?
assistant
Can you help me with the flight ticket amend which I had done recently?
user
Sure, I am happy to help you. Can you please help me with your name?
assistant
My name is Melissa Moore.
user
I will check your reservation status and let you know.
assistant
Ok.
user
Melissa Moore, I did not find any reservation under your name in our database.
assistant
Ok, pleased with the service. May be the reservation which I done last week was not confirmed.
user
Yes, that may be the reason.
assistant
Thank you for the help.
user
You are welcome and thank you for reaching us.
assistant