Hello.
user
Hello, welcome to Fly agency.
assistant
Edward Johnson here.
user
Edward, how may I assist you?
assistant
I had recently booked a flight ticket, but I met with an accident suddenly, so could you please help me out with cancelling of my ticket?
user
Sorry to hear that, let me check our database.
assistant
Sure, take your time.
user
Sorry, no reservation found by your name.
assistant
It's alright, I think the ticket was not booked properly. Anyways, thank you for the information.
user
Thank you for choosing Fly agency.
assistant