Hello.
user
Hello. How may I help you?
assistant
I just want to cancel my recent reservation because my business trip postponed, can you help me for that.
user
Sure, I will help you to cancel your reservation.
assistant
Ok.
user
May I know your name?
assistant
I am Nicholas Baker.
user
Baker, unfortunately there is no reservation found for you to cancel.
assistant
It's ok. Thanks for checking.
user
Welcome.
assistant