Hello.
user
Hello. How can I help you?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, I can do that for you. For checking your reservation status, may I know your name?
assistant
My reservation was done under the name Catherine Brown.
user
Brown, I did not find any reservation by your name in our database.
assistant
That's ok, no issues. Anyways, thank you for the information.
user
You are most welcome and thank you for contacting us.
assistant