Hello.
user
Hello, how may I aid you?
assistant
I want to cancel my recent reservation, due to sudden demise of my great grandfather. Can you aid me with cancellation?
user
Sure, we are ravish to help you.
assistant
Thank you.
user
To proceed further, May I know your name?
assistant
Sure, my name is Charles Adams.
user
Ok, please wait for a moment, I will check the reservation on your name and revert to you.
assistant
Sure.
user
Thank you for waiting, we found a reservation on your name and it is cancelled successfully.
assistant
Thanks for your help.
user
Thank you for choosing us.
assistant