Hello,.
user
Hello, how can I aid you?
assistant
I am Scott Thomas. I just want to cancel my recent reservation due to my Business meeting has been cancelled, can you please help me with that?
user
Sure, I am happy to help you. Please stand by.
assistant
Ok.
user
Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.
assistant
Ok, no issues. Thanks for your information.
user
Thanks for your approach.
assistant