Hi.
user
Hello, how may I assist you today?
assistant
I want to cancel my reservation, can you help me with that?
user
Sure, may I know your name?
assistant
Kevin Nelson here.
user
Ok, please wait for while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, thank you.
user
Thank you for reaching us.
assistant