Hello.
user
Hello. How can I assist you?
assistant
My football match was cancelled and I want to cancel my reservation, can you help me? I want change my reservation.
user
Sure, I will help you with that. May I know your name please?
assistant
My name is Katherine Collins.
user
Ok. Sorry Katherine, there is no reservation found on your name.
assistant
It's fine. Thank you for checking.
user
Thank you for approaching us, have a great day.
assistant