Hello.
user
Hello. How can I aid you at this moment?
assistant
I want to cancel my recent reservation due to heavy snow fall. Shirley Baker here.
user
Sure, I am here to help you. Please give me a moment to check your reservation status.
assistant
Ok, take your own time.
user
Shirley Baker, there is no active reservation found under your name in our database.
assistant
No issues, thank you for your response.
user
Thank you for contacting us.
assistant