Hello.
user
Hello.
assistant
My name is Kenneth Lewis.
user
How can I assist you?
assistant
Due to weather conditions, I want to change my reservation.
user
Sure Kenneth Lewis, please wait a moment.
assistant
Ok.
user
Sorry to inform you that there is no reservation found under your name. Thank you for choosing our service.
assistant
Ok, thank you for the information.
user
Welcome.
assistant