Hello.
user
Hello. How can I assist you today?
assistant
I want to change my reservation, as my health is not good to travel now. Can you please help me with this?
user
Please let me know your name for checking your reservation status.
assistant
Sure, I am Ronald Wright.
user
Sorry Wright, I have not found any reservation by your name in our database.
assistant
That's ok. Thank you for your information.
user
Thank you for contacting us.
assistant