Hello.
user
Hello. How can I assist you?
assistant
Owing to an emergency, I just want to cancel my recent reservation. Can you please help me with cancellation?
user
Ok, please provide me your name on which the ticket is booked to cancel.
assistant
Sure, Sharon Scott is my name.
user
Ok, please wait a moment.
assistant
Sure.
user
Ok, thank you for waiting. Sorry as per the reservation records there is no ticket found on your name.
assistant
Ok, thank you.
user
Thank you for choosing our agency.
assistant