Hi.
user
Hello. How could I serve you today?
assistant
Owing to an emergency, I want to cancel my reservation. Can you please help me with that?
user
May I know your good name please?
assistant
I am Donald Edwards.
user
Please wait a moment, let me check and revert to you.
assistant
Ok.
user
We found a reservation with your provided name in our data. Shall I proceed for cancellation?
assistant
Yes, please cancel.
user
Your ticket has been cancelled.
assistant
Thank you.
user
Thank you for availing us.
assistant