Hello,. I am Susan Allen from New York.
user
Hello, how may I help you today?
assistant
I have some personal matters that's need fixing so I need to change an existing reservation.Can you please help me in that?
user
Sure, we are here to help you. Please wait for a while.
assistant
Sure,.
user
Thank you for your time. Sorry we did not find any reservation against your name.
assistant
Ok, no worries at all. Thanks for your information.
user
Thank you for choosing us.
assistant