Hello.
user
Hello, how may I help you?
assistant
Owing to an emergency, I want to cancel my recent reservation.
user
Sure, I will help you. Please help me with your name.
assistant
My name is Mary Jackson.
user
Thank you. Please wait for a while, let me check your reservation status in our database.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
Not an issue, thank you.
user
You are most welcome.
assistant