Hi.
user
Hello.
assistant
I am Betty Scott.
user
How can I help you now?
assistant
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
user
Sure, I am here to help you. Give me a moment, to check it.
assistant
Sure.
user
Sorry, we have not found any reservation on your name in our records.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for approaching us.
assistant