Hello.
user
Hello, how can I help you today?
assistant
I made a reservation yesterday to visit Washington in connecting flight but now I want direct flight. Can you change my reservation so I can save some time?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your good name please to proceed further?
assistant
My name is Catherine Roberts.
user
Please wait for a while, let me check with the reservation status and get back to you.
assistant
Sure, I will wait for your reply.
user
Thanks for being patient, we regret to inform you that there is no active reservation found on your name to change.
assistant
Ok, thank you for information.
user
Thank you for availing us, have a nice day.
assistant