hi.
user
Hello.
assistant
I'm Donald Hill.
user
How can I assist you Hill?
assistant
Due to severe health issues, I want to quit my trip. Can you please help me in cancelling my ticket?
user
Ok, let me check with your existing reservation.
assistant
Sure.
user
Donald Hill, no reservation was found by your name.
assistant
That's ok, may be my friend has cancelled it already. Thank you anyways.
user
Sorry for the inconvenience.
assistant
That's ok.
user
Have a nice day.
assistant