Hello.
user
Hello, do you need any help from us?
assistant
Can you please cancel my reservation, due to bad weather conditions?
user
Sure, may I know your name please?
assistant
My name is Michelle Green.
user
Ok, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
Ok, no issue. Thank you.
user
You are welcome.
assistant