Hello.
user
Hello, welcome to our agency.
assistant
I am here to cancel my reservation, does your agency provide cancellation service?
user
Yes, we do provide cancellation service.
assistant
As my location got affected by severe typhoon, I am unable to travel Nevada. Please help me out.
user
Sad to hear that, may I know your name please to check the reservation status in our servers?
assistant
Please check with the name Stephanie Carter.
user
Carter, there is no reservation found with your details.
assistant
I guess my cousin has cancelled my reservation without my prior knowledge.
user
Would you like to know any other information from us?
assistant
No, thank you for your information.
user
Thank you for choosing us, hope you recover soon.
assistant
You are welcome.
user