Hello.
user
Hello. How may I guide you?
assistant
I am Frank Phillips, want to cancel my reservation. Can you please help me?
user
Sure, I can help you with the ticket cancellation.
assistant
Thank you.
user
Can you please wait a moment?
assistant
Sure.
user
Sorry to tell you that, there is no active reservation found with your name in our database to cancel the ticket.
assistant
That's ok, thank you.
user
You are welcome. Thank you for opting us.
assistant