Hi.
user
Hello, how can I assist you?
assistant
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
Sure, I am here to assist you.
assistant
Thank you.
user
May I know your name to proceed further?
assistant
Kevin Phillips here.
user
Ok, please wait for a while.
assistant
Sure.
user
Thank you for your time, we did not find any reservation on your name to cancel it.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for contacting us.
assistant