Hello.
user
Hello. How may I help you?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me?
user
Sure, may I know your name?
assistant
Ok, my name is Virginia Carter.
user
Please wait a moment, let me check your details.
assistant
Sure, take your own time.
user
Sorry, there are no active reservations on your name to cancel.
assistant
Ok, not an problem. Thank you for your information.
user
Thank you for reaching our service.
assistant