Hello.
user
Hello. How can I aid you today?
assistant
I want to cancel my recent reservation due to heavy rain fall, can you please help me with this?
user
Sure, I will help you with that. May I know your name for further process?
assistant
My name is Alexander Martinez.
user
Ok, please hold on a moment.
assistant
Sure.
user
There is no previous reservation available under your name.
assistant
No problem, thanks for your information.
user
Thank you for reaching us.
assistant