Hello.
user
Hello, how may I help you?
assistant
Karen Young here. I need to cancel my recent reservation because my health condition was too bad.
user
Sure, please wait for a moment to check your details.
assistant
Sure, take your own time.
user
Sorry to say, no reservation found on your name. Thank you for reaching us, have a nice day.
assistant
It's ok, thank you for checking.
user