Hi.
user
Hello. How may I aid you?
assistant
I want to change my reservation, can you help me?
user
Sure, I will help you out with that. May I know your name to check your previous reservation status?
assistant
I am Michael Evans.
user
Ok, please give me a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our records.
assistant
No problem, thanks for checking.
user
Thank you for reaching us.
assistant