Hello.
user
Hello. How may I help you?
assistant
Due to heavy snowfall, I want to change my existing reservation. Please help me out.
user
Sure, may I know your name please to check the reservation status?
assistant
My name is Nancy Jones.
user
Jones, no reservation has been found on your name in our database.
assistant
Ok, no issue. Thank you for your information.
user
Thank you for reaching us.
assistant