Hello.
user
Hello, how may I assist you today?
assistant
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
user
Sure, may I know your name for the cancellation process?
assistant
Thank you for your response, my name is Edward Walker.
user
Sorry, as per your concern I can not cancel your reservation, as your reservation is not found as per our records.
assistant
Oh! It's ok, no problem. Thank you for your information.
user
Welcome, thank you for reaching us.
assistant