Hi.
user
Hello, how can I assist you today?
assistant
Can you please help me in changing my recent reservation?
user
Sure, We are here to help you.
assistant
Thank you.
user
May I know your name?
assistant
My name is Jerry Garcia.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
Ok, No issues, thank you.
user
Thank you for reaching us.
assistant