Hello.
user
Hello.
assistant
I am Steven Nelson.
user
How can I assist you today?
assistant
I want to cancel my reservation, due to heavy snowfall in Seattle, can you help me?
user
Sure, please allow me a moment to check for the previous reservation in our data base.
assistant
Sure.
user
Steven, there is no reservation found under your name.
assistant
That's ok, thank you for your information.
user
You are welcome. Thank you for reaching us.
assistant