Hi.
user
Hello. How can I help you today?
assistant
I have to change my flight ticket booking that the event got postponed to another dates, can you please help me?
user
Sure, I am here to help you with that, may I know your good name to proceed further?
assistant
Thank you for considering my request and my name is Anna Roberts.
user
Please wait for a while.
assistant
Sure.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, I think it is not booked while I was booking. Thank you for providing the information about my flight ticket.
user
Thank you for opting us.
assistant
Welcome.
user