Hi,. I am Carol Adams.
user
Hello, how can I assist you for the day?
assistant
I want to cancel my recent reservation due to heavy snowfall at my destination place. Can you please help me with this?
user
Sure, I am here to help you?
assistant
Thank you.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, we found no reservation on your given name.
assistant
It's ok, no issues. Thank you.
user
Thank you for reaching us.
assistant