Hello.
user
Hello, how can I help you?
assistant
Due to heavy snow fall in my location, I not able to move from my place. So, can you cancel my reservation please?
user
Sure, please give me your name to check your reservation status.
assistant
Myself Betty Green.
user
Wait for a while please.
assistant
Ok.
user
There is no reservation found under your name in our records.
assistant
That's ok, no problem, something went wrong while booking I guess. Thank you for your help.
user
Thank you for reaching us.
assistant
Welcome.
user