Hello, I am Barbara Young. As my manager did not approve my leave, so I would like to cancel my recent reservation.
user
Hello, how may I help you? Sure, please give me a moment.
assistant
Ok, take your time.
user
Sorry Barbara, no reservation found on your name.
assistant
That's ok, may be my friend has cancelled that reservation before.
user
Thank you for reaching us.
assistant
Welcome.
user