Hi.
user
Hello. How can I aid you?
assistant
I am Carol Robinson. Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I am here to do that. Please, wait for a while.
assistant
Sure.
user
We found a reservation on your name and it has been cancelled.
assistant
Thank you for your help.
user
Thank you for opting us.
assistant