Hi.
user
Hello.
assistant
I am Samantha Allen.
user
How may I assist you today?
assistant
Can you help me in cancelling me in cancelling my reservation, as my exam is postponed?
user
Sure, I am here to help you to cancel your reservation, please wait for a minute.
assistant
Ok.
user
Sorry to tell you that, there is no active reservation found with your name in our database to cancel it.
assistant
That's ok, thank you for checking.
user
My pleasure.
assistant