Hello.
user
Hello, how may I assist you?
assistant
Due to sudden health issue, I would like to cancel my reservation. Can you please help me out with that?
user
Sure, may I know your good name please?
assistant
Ok, my name is Joseph Johnson.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
Oh! I think it might be cancelled by my cousin.
user
Thank you for approaching us.
assistant
Anyway, thank you for the information.
user