Hi.
user
Hello, how may I render you today?
assistant
I have made a reservation earlier but due to sudden change of our plan I need to change my reservation, can you help me with that?
user
Sure, may I know on what name ticket has been reserved?
assistant
I have made the previous reservation on the name Ruth Nelson.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for reaching us.
assistant