Hello.
user
Hello, how may I assist you?
assistant
I will be cancelling my tickets, which I have booked last week. Can you help me?
user
Sure, please mention your name for further process?
assistant
My name is Anna Phillips.
user
Anna, please wait for a moment.
assistant
Is there any charges for the cancellation, let me know?
user
Sorry Anna, there is no reservation found on your name to cancel your reservation.
assistant
That's fine, thank you for assisting me.
user
You are welcome.
assistant