Hello.
user
Hello, how may I assist you today?
assistant
Due to my ill health, I would like to cancel my recent reservation. Please help me out.
user
Sure, may I know your name for the cancellation purpose?
assistant
My name is Paul Gonzalez.
user
Sorry, no reservation found on your name to cancel.
assistant
Ok, no issues. Thank you for your information.
user
Welcome, thank you for reaching us.
assistant