Hi. I am Nicole Parker.
user
Hello, how can I help you?
assistant
Can you help me in cancelling my recent reservation, as my exam is postponed?
user
Sure, I am here to help you. Please wait a minute.
assistant
Ok.
user
Thank you for waiting. Sorry to inform no reservation found on your name.
assistant
It's Ok, thanks for your response.
user
Thank you for reaching us, have  a nice day.
assistant