Hello, I am Pamela Miller.
user
Hello, how may I help you?
assistant
Due to the bad weather conditions, match has been cancelled. Can you please help me out in cancelling my recent reservation?
user
Sure, please wait for a moment.
assistant
OK.
user
Sorry there is no reservation found on your name.
assistant
OK, no issue. Thanks for the information.
user
Thank you for approaching us.
assistant