Hello.
user
Hello, how may I assist you?
assistant
I'm Jessica Lee.
user
Yes, Lee.
assistant
My scheduled examination dates has been postponed.So, I would like change my existing reservation.
user
Sure, let me check the previous reservation on your name. If it is found then I can help you in changing the reservation. If not I can't do it.
assistant
Sure, take your time.
user
Sorry Lee, there is reservation on your name in our data base.
assistant
Ok, no issues. Thank you for checking.
user
My pleasure, thank you for reaching us.
assistant
You are welcome.
user