Hello.
user
Hello, how can I help you today?
assistant
Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?
user
Sure, I can help you with that. May I know your good name please?
assistant
Sure, I am Catherine Robinson.
user
Ok, please wait for a while.
assistant
Ok.
user
Catherine Robinson, there is no active reservation found under your name to do cancellation.
assistant
Ok, not an issue. Thank you for the information.
user
Thank you for choosing us, have a nice day.
assistant