Hello, my name is Emma Smith.
user
Hello, how can I help you for the day?
assistant
I want to cancel my reservation as my kid is not well and I need to stay with him so I cannot go on the trip. Can you please help?
user
Sure, I can help you out in cancelling reservation.
assistant
Thank you.
user
Please wait for a while, let me check your previous reservation status.
assistant
Sure.
user
Sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
No problem, thank you for your valuable time.
user
You are most welcome, thank you for choosing our agency. Have a great day.
assistant