Hi.
user
Hello, how can I help you today?
assistant
I am Ashley Smith. I want to change an existing reservation due to arts festival dates have been postponed. Can you help me out in my reservation?
user
Sure, I will help you.
assistant
Can you help me out in changing my reservation?
user
Please give me a minute.
assistant
Sure, take your time.
user
Thanks for waiting, there is no reservation found with your name.
assistant