Hi.
user
Hello, how may I help you?
assistant
I would like to change an existing reservation due to sudden demise of my great grand mother.
user
Sure, can I know your name.
assistant
Can you please check the reservation by this name Dennis Jones?
user
Ok, please hold on a moment.
assistant
Sure.
user
Sorry, there is no reservation found on given name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant