Hi.
user
Hello, how may I address you?
assistant
Can you help me in changing my recent reservation, as my exams are cancelled?
user
Sure, please let me know your name to check the status and revert you.
assistant
Please check under the name Anna Hall.
user
Ok, please wait.
assistant
Sure, I will stand by.
user
Thanks for waiting, there is no reservation found by the name you provided.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant