Hello.
user
Hello. How may I help you out?
assistant
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
user
Sure, I will help you in cancelling the ticket. May I know your name please?
assistant
Thank you for your response, my name is Eric Hernandez.
user
Sorry, there are no reservations found.
assistant
It's ok, no problem.
user
Thank you for reaching us.
assistant
Thank you for your information.
user