Hello.
user
Hello. How may I help you today?
assistant
I need to change my reservation due to I have very important work on reserved dates so please help me with changing my reservation.
user
Ok, I can help you with it. Can I know your name to check your booking status please?
assistant
Sure, please check the reservation with the name of Jerry Scott.
user
Sad to inform you, but no reservation found by your name.
assistant
Oh! May be booking is not done properly. Anyway, thank you for your time.
user
Jerry Scott, sorry for the inconvenience.
assistant
It's ok, no issues.
user
Have a great day, keep reaching our agency for your further bookings.
assistant
Sure, I will try to contact you again.
user
Have a great day.
assistant