Hello.
user
Hello, how can I help you?
assistant
I have made a reservation earlier to visit my Hometown, but due to bad weather conditions there, I need to cancel my reservation. Will you please help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
On whose name, I have to check the reservation?
assistant
Sure, my name is Jessica Jackson.
user
Please stand by.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name.
assistant
No issues, thank you.
user
Thank you for choosing us.
assistant