Hello.
user
Hello, how may I aid you today from my end?
assistant
Actually my Hockey competition is postponed so that I want to change my existing reservation. Can you help me?
user
Sure, please provide me your name to change your reservation.
assistant
Yes, I am Janet Thomas.
user
Sorry, there is no reservation on your name in our database.
assistant
That's fine, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant