Hello.
user
Hello, how may I oblige you today?
assistant
Frank Martinez here. Due to sudden changes, my seminar has been postponed. Can you please change my reservation?
user
Sure, I am hereto help you. Please wait for a moment.
assistant
Ok.
user
Sorry, we found no reservation on your given name.
assistant
Ok, not an issue. Thank you.
user
Thank you for reaching us.
assistant