Hello.
user
Hello. How may I assist you?
assistant
I want to cancel my reservation, due to some problems I am unable to travel those dates, can you please cancel my reservation?
user
Please provide your name to find a reservation, which you have done before.
assistant
Sure, my name is Brenda Gonzalez.
user
There is no reservation found on your name.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Ok, thanks for contacting us.
assistant