Hello.
user
Hello, how may I help you now?
assistant
My grandfather got demise last day, so I want you to cancel my reservation.
user
Ok, may I know your name?
assistant
Sure, I am Linda Phillips.
user
Ok, please wait.
assistant
Sure.
user
Sorry, no reservation has been registered with us on your name to cancel.
assistant
Not an issue, thank you for your information.
user
Thanks for reaching us.
assistant