Hello.
user
Hello, how may I help you?
assistant
Owing to emergency I want to change my existing reservation. Can you please help me out with this?
user
Yes, we are here to serve you. May I know your name to proceed?
assistant
I am Katherine Jackson.
user
Thank you. Unfortunately we did not find any reservation on your name.
assistant
Ok,No problem.
user
Thank you for reaching us.
assistant
Thank you for your help.
user