Hello.
user
Hello, how can I help you today?
assistant
My name is Barbara Roberts, I want to cancel my reservation due to my bad health. Can you help me with that?
user
Sure, I will help you with that. Please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name to cancel.
assistant
Thank you for the information.
user
Thank you for availing us.
assistant