Hi.
user
Hello. How may I be of your assistance?
assistant
I want to change an existing reservation due to sudden change in my trip. Can you help me?
user
Sure, I'll help you with this.
assistant
Thank you.
user
Please let me know your name to check the reservation list.
assistant
Rachel Smith.
user
Ok, wait a moment.
assistant
Ok.
user
Sorry, there is no active reservation have been found under your name in our database to amend it.
assistant
No issue. Thank you.
user
Thank you for approaching us.
assistant