Hi, Amy Baker here.
user
Hello, how may I help you today?
assistant
Owing to an emergency, my live concert got postponed. So I want you to change my existing reservation?
user
Sure, I will help you. Please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found on your given name.
assistant
Ok, no worries at all.
user
Thanks for choosing us.
assistant
Thanks for your service.
user