Hello.
user
Hello. How may I assist you?
assistant
I want to cancel my recent reservation due to sudden rainfall at my source. Can you please help me with this?
user
Sure, may I know your name please?
assistant
I am Dennis Smith.
user
Wait a moment please.
assistant
Sure.
user
Dennis Smith, we haven't found any reservation under your name in our database.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for reaching us.
assistant