Hello.
user
Hello. How can I aid you today?
assistant
Owing to an emergency, I want to change an existing reservation, so please help me in changing the reservation.
user
I will help you with that. Meanwhile may I know your name for better search?
assistant
My name is Jacob Wilson.
user
Ok, please wait for a while. I will check and let you know about your reservation status.
assistant
Sure.
user
Thanks for waiting but I am very sorry to say that there is no reservation found on your name to change.
assistant
Not an issue. Thank you for your information.
user
Thank you for reaching us, have a nice day.
assistant