Hi.
user
Hello, how can I be your helping hand today?
assistant
Can you please change my recent reservation? As my planned trip has been postponed due to heavy rains.
user
Sure, I am glad to help you. May I know your name please?
assistant
Sure, my name is Paul Green.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry to say that, no reservation was found on your name to change.
assistant
Oh! That's ok, thank you for giving the information anyways.
user
Thank you for choosing us.
assistant