Hi.
user
Hello, how may I help you today?
assistant
Due to sudden change in my trip to another location, I would like to do some changes in existing my reservation. Can you please help me out?
user
I am here to help you, may I know your name please?
assistant
Kenneth Hall here.
user
Ok, please wait.
assistant
Sure.
user
Sorry, there is no active reservation found on your name to change it.
assistant
That's ok, thank you for checking.
user
You are welcome.
assistant