Hello.
user
Hello. How can I assist you today?
assistant
Is this Travel leaders agency?
user
Yes, you are at right place.
assistant
I have booked a ticket from your agency last week to New York, due to heavy snowfall in New York, I want to change my existing reservation.
user
Ok, may I know your name to check for the previous reservation?
assistant
I have booked my ticket on the name Angela Gonzalez.
user
Thank you for providing. Please allow me a moment while I check for the previous reservation.
assistant
Sure.
user
Your patience is greatly appreciated. Angela, I see that that there is no reservation found under your name.
assistant
It's ok, I will check for other alternative. Thanks for your assistance.
user
You are welcome. Thank you for contacting us.
assistant