Hello.
user
Hello. How can I aid you?
assistant
I want to do some modifications with my existing reservation, can you please help me?
user
Sure, can I know your name to check for the status?
assistant
The name on the ticket is James Evans.
user
Please be on hold, I will get back to you in a minute.
assistant
Sure, take your time.
user
Thank you for waiting. Here, there is no active reservation, have been found under your name in our database to amend it.
assistant
Not an issue, anyway thank you for checking.
user
Thank you for reaching us.
assistant