Hello, I am Amy Phillips.
user
Hello, Amy Phillips, how can I help you?
assistant
Owing an emergence, I want to change my existing reservation. Can you help me with it?
user
Sure, I am happy to help you. Please wait for a couple of minutes.
assistant
Ok.
user
Thank you for being patient, There is no reservation found on your specified name.
assistant
Ok, no issues. Thanks for the service.
user
Thank you for choosing us.
assistant