Hi.
user
Hello. How may I help you?
assistant
Can you help me to cancel my reservation?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Sure, my name is Pamela Johnson.
user
Ok, please be on hold for sometime.
assistant
Ok.
user
Thanks for waiting, I have gone through the reservation list twice but could not find any reservation active under your name.
assistant
That's fine, thank you.
user
Thanks for reaching us.
assistant