Hello.
user
Hello, how can I help you today?
assistant
I want to change my existing reservation, my music concert got postponed. Can you please help me out with that?
user
Sure, Let me know your name to check your reservation?
assistant
Thank you, my name is Scott Collins.
user
Ok, please wait a moment.
assistant
Sure, take your time.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you for reaching us.
assistant