Hello.
user
Hello. What guidance do you require from our travel agency?
assistant
I want to cancel my recent reservation due to heavy rainfall, can you help me with that?
user
Sure, I am here to guide you to cancel your ticket. Can I know your name?
assistant
Thank you. I am Daniel Green.
user
Ok, I will check your ticket status and let you know the status.
assistant
Ok.
user
Sorry, there is no reservation found under your name in our database to cancel the ticket.
assistant
Ok, no issues. Thank you for your service.
user
Most welcome. Thank you for opting us.
assistant