Hello.
user
Hello, how may I be there for you?
assistant
Can you please help me to cancel my reservation?
user
Sure, may I know your name to check the status and revert you.
assistant
Dennis Smith is my name.
user
Ok, please wait.
assistant
Ok.
user
We could not find any reservation by the name you given.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant