Hello.
user
Hello, How may I provide assistance for you?
assistant
As I need to stay back in own city due to hails on roads and heavy snow. I need to change my reservation.
user
Ok.
assistant
Can you please help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name for further process?
assistant
I am Jason Thomas.
user
No reservation found on your name.
assistant
It's ok, thank you for your name.
user
Thank you for reaching us, have a nice day.
assistant