Hello.
user
Hello, how may I aid you?
assistant
As my manager did not approve my leave, I would like to cancel my recent reservation. Can you aid me with this?
user
Sure, may I know your name?
assistant
Myself Thomas Nelson.
user
Please give me a moment to check your ticket status.
assistant
Sure, take your time.
user
Sorry Thomas Nelson, no reservation is available by your name.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant