Hi.
user
Hello. What kind of service you are expecting from me?
assistant
I want to cancel my reservation due to health problem, can you help me?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name please?
assistant
Myself Karen Turner.
user
Sorry, there is no reservation found on your name.
assistant
No problem, thanks for checking.
user
Thank you for approaching us, have a nice day.
assistant