Hello.
user
Hello, how may I aid you for today?
assistant
Myself Cynthia Parker. I want to change my existing reservation, can you help me in that?
user
Sure, I will help you with that Parker.
assistant
Thank you.
user
Sorry to say this Parker, there are no active reservations with your name to change.
assistant
That's ok, no problem. It might went wrong while at the time of booking due to some technical issues. Thank you for the information.
user
You are welcome, thank you for reaching out here.
assistant