Hello.
user
Hello. How may I aid you today?
assistant
Please cancel my recent reservation due to some health issues?
user
Sure, I am glad to help you with that. Can I know your name to check your previous reservation?
assistant
I am Emma Lee.
user
Please wait a moment to check.
assistant
Sure.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for approaching us, have a great day.
assistant