Hi.
user
Hello. How can I assist you?
assistant
Due to health issues, I need to cancel my recent reservation. Please help me with that.
user
Ok, please can I know your name to proceed?
assistant
My name is Ryan Edwards.
user
Ok, thank you for waiting. Sorry as per your need I can not cancel the reservation because there is no flight ticket been found on your name in our records.
assistant
Ok, thank you for your information.
user
Thank you choosing our agency, have a safe trip.
assistant