Hello.
user
Hello. How can I assist you?
assistant
I want to change my existing reservation, my music concert got postponed. Can you please help me out with that?
user
Sure, let me know your name to check your reservation details.
assistant
Thank you for accepting my request, I have done my reservation on the name of Gregory Williams.
user
Thank you. Please wait for a while, let me check your reservation status.
assistant
Sure, take your time.
user
I am sorry to say you that there is no reservation found under your name in our database.
assistant
Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for checking.
user
Thank you for reaching us.
assistant
Welcome.
user