Hello, I am Emily Lopez.
user
Hello, how can I assist you?
assistant
Owing an emergency I want to cancel my flight ticket. Can you help me in this?
user
Sure, please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
It's ok, not a problem.
user
Thanks for choosing us.
assistant
Thank you for your information.
user