Hello.
user
Hello. How can I assist you today?
assistant
I want to cancel my reservation due to heavy rains at my destination place, so please help me to cancel.
user
May I know your name please?
assistant
Sure, I am Jessica Lee.
user
Please wait a moment.
assistant
Sure.
user
There is no reservation found with your given name in our data.
assistant
No issues, thank you for your effort.
user
Thank you for choosing us.
assistant