Hello. Dennis Anderson here.
user
Hello, how may I assist you today?
assistant
Can you please check for my previous booking? As I need to cancel my reservation now.
user
Sure, we are glad to help you.
assistant
Ok, I will be waiting for your response.
user
Sorry, there is no active reservation on your name to cancel.
assistant
Oh! That's very disappointing to know. Anyways, thank you for checking.
user
Thank you for contacting us.
assistant
Most welcome.
user