Hello.
user
Hello. How may I help you out?
assistant
I want to change my existing reservation due to some personal issues. Can you help me with that?
user
Sure, I will help you in changing the ticket. May I know your name please?
assistant
I am Amy Baker.
user
Sorry, there are no reservations found in our database.
assistant
Ok, no issues.
user
Thank you for reaching us.
assistant
Thank you for your information.
user