Hello.
user
Hello. How can I assist you today?
assistant
I could not get leave for my journey. So, I would like to cancel my reservation. Can you help me? I think changing reservation is better than cancellation. Kindly help me in changing my existing reservation.
user
Ok. Could you tell me your good name please?
assistant
My name is Catherine Roberts.
user
Please wait, I will get back to you.
assistant
Sure.
user
Sorry Catherine, I have not found any reservation by your name.
assistant
That's fine, thank you for the information.
user
Thank you for reaching us.
assistant