Hello.
user
Hello. What assistance do you need from us?
assistant
I would like to change my reservation due to heavy rainfall at my destination location, can you please help me out with that?
user
Sure, I am happy to help you with that.
assistant
Thank you for accepting my request.
user
May I know your full name please?
assistant
Myself Kimberly Collins.
user
Ok, please allow me sometime . So that, I will check your ticket status.
assistant
Sure, take your time.
user
I regret to inform you that, there is no reservation found with your name to change.
assistant
That's ok, no issues. Anyway thank you for the information.
user
You are welcome. Thank you for choosing us.
assistant