Hello.
user
Hello, how may I aid you?
assistant
I need your help in changing my flight ticket which is reserved before. As I have decided to travel my journey on another day due to some other reasons. Can you help me in that?
user
Sure, I am glad to help you. May I know your name?
assistant
I am Robert Martinez.
user
Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry Robert Martinez, no reservation is available by your name.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant