Hello.
user
Hello, how can I be your helping hand today?
assistant
I want to cancel my recent reservation due to bad weather conditions. Can you please help me with this?
user
Sure, I can cancel your reservation right now. Before that I need to know your good name please?
assistant
Sure, I am Rachel Williams.
user
Ok, Please allow me a moment to check for the previous reservation in our database.
assistant
Sure.
user
We are sorry to say that, there is no active reservation found on your name to cancel it.
assistant
Ok, no problem. Thank you for the information.
user
Thanks for approaching us, wish you a great day.
assistant