Hello, I am Rebecca Perez.
user
Hello, how may I assist you?
assistant
My husband and I are planning a cruise to Galapagos Islands July 2018. One of our family member is hospitalized, so we are unable to travel that trip. Can you please help me with cancelling the ticket.
user
Sure, we are here to help you. Please, stay online for couple of minutes.
assistant
Sure.
user
Thank you for your valuable time. No reservation found on your name.
assistant
No problem, thank you for your information.
user
Thank you for choosing us, have a nice day.
assistant