Hello.
user
Hello.
assistant
I am Betty Lopez.
user
Betty, how may I aid you?
assistant
I want to reschedule my existing reservation due to an emergency. Can you help me to doing some modifications in my existing reservation?
user
Sure, please give me a moment to check your ticket status.
assistant
Take your time.
user
Sorry, no reservation is available by your name.
assistant
No issues. Thank you for checking.
user
Thank you for contacting us.
assistant
You are welcome.
user