Hello, I am Robert Davis.
user
Hello Robert Davis, how ma I serve you now.
assistant
Unfortunately my exams was cancelled so I want to cancel my reservation, can you please help me that?
user
Ok, we can cancel it. Please wait, I will update you about cancellation.
assistant
Ok.
user
Sorry, we did not find any reservation on your name to cancel.
assistant
Ok, no problem.
user
Thanks for opting us.
assistant
Thanks for your help.
user