Hello, I am Larry Gonzalez.
user
Hello, how may I assist you today?
assistant
I want to postpone my trip due to an emergency. Can you aid me in amending my existing reservation?
user
Sure, please wait a while. I will check the update.
assistant
Take your time.
user
Sorry to inform you that there is no reservation found under your name to change.
assistant
No issues. Thank you for checking.
user
Thank you for choosing us.
assistant
You are welcome, have a nice day.
user