Hello.
user
Hello.
assistant
Due to an emergency, I would like to cancel my trip to Dallas. Can you please help me by cancelling the recent reservation?
user
Sure, I am glad to help you. May I know your name for further proceedings?
assistant
My previous reservation has done with my name Christine Williams.
user
Please hold on for a while, let me check your ticket status in our website.
assistant
Sure, take your own time.
user
Sorry Williams, no reservation is found by your name.
assistant
Ok, not an issue. May be something went wrong while booking the ticket.
user
Thank you for contacting us.
assistant
Thank you for providing information.
user