Hello, I'm Donald Collins.
user
Hello, what help you are looking for?
assistant
I would like to spend some more time with my family, so could you please cancel my ticket.
user
Please hold on for a while.
assistant
Ok sure, take your time.
user
There is no tickets showing on your name, sorry for inconvenience.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant