Hello.
user
Hello. How may I assist you today?
assistant
I am Thomas Adams.
user
Welcome to flight booking agency Thomas.
assistant
Can you please change my existing reservation? because my sister reserved me a ticket with a wrong airport and location.
user
Sure, I will help you on that. Please hold on a moment to check your previous reservation status.
assistant
Ok.
user
We regret that, there is no reservation found with your name in our records.
assistant
No issues, thank you for your time.
user
Thank you for approaching us, have a great day.
assistant