Hello. Ashley Smith here.
user
Hello, how can I guide you?
assistant
Due to sudden health issue, I am not able to travel in a flight on those dates, so I would like to cancel my reservation. Can you please help me out?
user
Sure, I will help you.
assistant
Thank you.
user
Sorry, there is no reservation found on your name to cancel.
assistant
Oh! I think the ticket was not booked properly while I am booking. Anyways, thank you for the information.
user
You are welcome.
assistant