Hi.
user
Hello. May I know your name please?
assistant
Dennis Mitchell here.
user
Dennis, how can I help you?
assistant
I would like to cancel my reservation due to sudden plan change in the trip, as our friends planned to go some other place this time, can you please help me by cancelling the ticket?
user
Sure, I will help you with that. Please wait for a while.
assistant
Ok.
user
Sorry Dennis, there is no reservation found on your name.
assistant
It's ok.
user
Thank you for choosing us, have a nice day.
assistant
Thank you for the help.
user
You are welcome.
assistant