Hello.
user
Hello. How can I help you?
assistant
My name is Dorothy Wilson. Actually, I booked a ticket to NYC for a music concert but due to bad weather, I want to cancel my trip. Could you help me in cancelling the reservation.
user
Sure, may I know your travelling dates? Please give me a minute to check with your reservation. Sorry to inform you but there is no reservation by your name sorry.
assistant
Thank you for your time.
user
Thank you for reaching us. Have a great day.
assistant