Hi.
user
Hello, how can I help you?
assistant
Can you help me in cancelling my recent reservation, as my exam is postponed?
user
Sure, I am here to help you.
assistant
Ok.
user
May I know your name to check with the reservation status in our database?
assistant
I am George Hernandez.
user
Please bear with me for 2-3 minutes while I check with the status.
assistant
Ok.
user
Thank you for waiting, George Hernandez.
assistant
Not an issue.
user
Sorry, there is no active reservation found under your name to cancel.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant