Hello.
user
Hello, how can I aid you today?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me with that?
user
Ok, may I know your name?
assistant
My name is Donald Adams.
user
Sorry, there is no reservation found on your name.
assistant
That's Ok, thanks for your help.
user
Thank you.
assistant