Hello.
user
Hello, how can I assist you?
assistant
I need to cancel my reservation due to my planned trip got cancelled. So please help me with that.
user
Sure, may I know your name?
assistant
Thank you. Myself Jessica Wilson.
user
Ok, please wait for a moment.
assistant
Sure, take your time.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Thank you for choosing us.
assistant
Most welcome.
user