Hello, I am Matthew Smith.
user
Hello, how may I oblige you today?
assistant
I want to cancel my reservation as my project got ramp down, Can you please cancel my reservation?
user
Sure, I am gleeful to help you. Please wait for a minute, I will check and let you know the status of your reservation.
assistant
Sure.
user
Thank you for waiting, sorry to inform you that there were no reservation found under your name in our airline database.
assistant
 Ok, may be I have done with some other airline. Thank you for your information.
user
Thank you for choosing our airlines. Have a good day.
assistant