Hello.
user
Hello, how can I aid you?
assistant
I need to cancel my reservation, can you help me?
user
Sure, I'm glad to help you with that. May I know your good name please?
assistant
I am Stephanie Hall.
user
Ok, please wait for a while.
assistant
Sure.
user
Stephanie Hall, there is no active reservation found under your name to do cancellation.
assistant
Ok, no issues. Thank you for the information.
user
Thank you for choosing us.
assistant