Hello, my name is Betty Evans.
user
Hello Betty Evans. How can I help you?
assistant
Due to heavy rains in New York football match is postponed, so I need to change an existing reservation.
user
Sure, please wait a moment I will check and let you know.
assistant
OK,.
user
Thank you for waiting, there is no reservation found based on your name.
assistant
That's not a problem, thank you.
user
Thank you for approaching us.
assistant