Hello.
user
Hello. How may I help you?
assistant
I am Emily Lewis. I am planning to change an existing reservation, due to health issue. Can you please change my reservation?
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us.
assistant