Hello.
user
Hello, how can I give assistance to you?
assistant
I want to change my existing reservation, due to my exams has been postponed.
user
Sure, I am glad to help you.
assistant
Thank you.
user
May I know your name to trace your details?
assistant
Sure, Ryan Jones is my name.
user
Thanks for your name, please wait.
assistant
Sure.
user
Thanks for your patience, we are sorry to say that we did not find any reservation on your name to change.
assistant
Ok, thanks for your service.
user
Thank you for availing us.
assistant