Hello.
user
Hello.
assistant
I am Kimberthy Smith.
user
How can I assist you?
assistant
I want to change my existing reservation, due to heavy rainfall in Seattle. Can you help me?
user
Sure, I will help you with this.
assistant
Thank you.
user
Kimberthy Smith, there is no active reservation found under your name.
assistant
That's ok, thank you for your help.
user
Thank you for contacting us.
assistant