Hi,.
user
Hello, how may I amend you?
assistant
Please cancel my recent reservation, owing to an emergency. I am Joshua Williams.
user
Ok. Give me a minute, I will be back and revert you.
assistant
Sure.
user
Thank you for your patience. Your ticket has been cancelled. Amount will be credited in your bank account within four working days.
assistant
Thanks.
user
Thank you for reaching us, have a nice day.
assistant