Hi.
user
Hello, how may I serve you now?
assistant
I want to change my existing reservation owing to an emergency.
user
Sure, I will help you with that. May I know your name please?
assistant
My name is Donald Thomas.
user
Please wait for a moment.
assistant
Sure.
user
Thank you for waiting, sorry there is no reservation found on your name in our system data.
assistant
Thank you.
user
Thank you for reaching us, we hope see you again.
assistant