Hi. Michael Nelson here.
user
Hello, how may I serve you at this moment?
assistant
Can you change my flight ticket reservation?
user
Sure, we are here to help you.
assistant
Ok.
user
May I know your name please?
assistant
I am Michael Nelson.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, we could not find any reservation on your name.
assistant
Not a problem. Thank you.
user
Thank you for approaching us.
assistant