Hi.
user
Hello. How may I assist you?
assistant
I want to cancel my reservation as my plan to go on this trip got canceled.
user
May I know your name please?
assistant
My name is Amanda Lopez.
user
Please wait a moment.
assistant
Sure.
user
There is no reservation found with your given name.
assistant
No problem, thanks for checking it.
user
Thank you for opting us.
assistant