Hello.
user
Hello. How may I help you?
assistant
Due to heavy rainfall in New York, I am not able to travel at this time. Can you help me to cancel my recent reservation?
user
Ok, please provide your name I will check your reservation to cancel it.
assistant
Please check with name Virginia Brown because previously I reserved with this name only.
user
Please wait a moment, let me check.
assistant
Sure.
user
Thanks for your time, there is no reservation found on your name.
assistant
It's not a problem, thanks for your checking and great service.
user
Welcome, thanks for consulting us.
assistant