Hello.
user
Hello. How may I help you?
assistant
I am Jonathan Phillips. Can you help me to cancel my recent reservation?
user
Ok, please hold on a moment I will revert you back with the preferable information.
assistant
Sure.
user
Sorry Jonathan Phillips, there is no reservation found under your name to cancel it.
assistant
That's fine, thanks for your information.
user
Thanks for choosing us, have a good day.
assistant