Hello, I am Timothy Nelson.
user
Hello, how may I assist you?
assistant
Owing to an emergency I want to change my existing reservation, can you please help me with that?
user
Sure, I am here to help you. Hold on for a moment.
assistant
Sure.
user
Let me check in our database. Sorry Nelson, there are no flights reserved on your name.
assistant
Ok, no issues. Thanks for your information.
user
Welcome. Thank you for reaching us, have a good day.
assistant