Hello.
user
Hello, how may I aid you today?
assistant
I am Katherine Anderson. Owing to an emergency, I want to change an existing reservation, so please help me in changing the reservation.
user
Ok. Please wait for a minute.
assistant
Sure.
user
Thanks for waiting, no reservation was found on the name of Katherine Anderson.
assistant
Not an issue. Thank you.
user
Thank you for choosing us.
assistant