Hello,.
user
Hello, how can I assist you?
assistant
Owing to an emergency I had to request for cancellation, Can you please do this for me? By the way my name is Shirley Evans.
user
OK, please wait for a moment, I will check the your reservation.
assistant
Sure.
user
I found reservation with your name, shall I proceed for cancel ticket?
assistant
Yes please cancel it.
user
OK, your flight ticket has been cancelled.
assistant
Thanks for your service.
user
Thank you.
assistant