Hello.
user
Hello.
assistant
My name is Ruth Perez.
user
How do I help you, Perez?
assistant
My friend met with an accident, I want to take care about him. Could you please help me in changing my existing reservation?
user
Sure, please let me allow check your reservation existing or not.
assistant
Sure.
user
Perez, there is no reservation found under your name in our records.
assistant
Ok, no problem, thank you for your information.
user
Most welcome, thank you for reaching us.
assistant