Hello.
user
Hello, how can I aid you?
assistant
I want to cancel my reservation, can you please help me?
user
Sure, I can help you with that. May I know your good name please?
assistant
My name is Christine Roberts.
user
Ok, please wait for a while.
assistant
Sure.
user
Christine Roberts, there is no active reservation found under your name to do cancellation.
assistant
Ok, not a problem. Thank you.
user
Thank you for choosing us.
assistant