Hello.
user
Hello, how can I assist you now?
assistant
I want to cancel my reservation due to heavy snowfall at my destination place, so please help me to cancel.
user
Sure, I am happy to help you with that.
assistant
Thank you for accepting my request.
user
Can I have your name please to check existence of your reservation?
assistant
Sure, my name is Lisa Williams.
user
Ok, please be on hold for a moment to check your reservation status.
assistant
Ok, I will wait.
user
Sorry Lisa Williams, no reservation has found under your name to cancel.
assistant
No worries, thank you.
user
Thank you for choosing us, have a good day.
assistant