Hello.
user
Hello, how may I aid you?
assistant
I want to cancel my recent reservation due to some health issue. Can you help me?
user
Sure, may I know your name?
assistant
Sure, I am Carol Nelson.
user
Please give me a moment to check your ticket status.
assistant
Sure, take your time.
user
Sorry Carol Nelson, no reservation is available by your name.
assistant
Ok, not an problem. Thank you for your information.
user
Thank you for reaching us.
assistant