Hello.
user
Hello, how can I aid you at this moment?
assistant
My name is Laura Davis, I want to change my existing reservation due to bad weather condition.
user
Ok, please wait for sometime, let me check with your recent reservation.
assistant
Sure.
user
Thank you for waiting, there is no recent reservation find on your name.
assistant
No problem, thank you for your service.
user
Thank you for approaching us.
assistant