Hello.
user
Hello, how best I can aid you today?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it.
user
Sure, we are here to help you to change it.
assistant
Thank you.
user
To proceed for booking, may I know your name?
assistant
Sure, I am David Allen.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for your time, there was no reservation found on your name to change it.
assistant
Ok, Thank you for your service.
user
Thank you for consulting us.
assistant