Hi.
user
Hello.
assistant
I'm Laura Thomas.
user
How may I assist you?
assistant
Because of heavy cyclone at my location, our higher authorities warned us not to travel in flights. Can you please help me in cancelling my ticket?
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry Laura, there is no reservation found under your name.
assistant
That's ok, may be my friend has already cancelled that. Thank you for your time anyways.
user
Thank you for reaching us.
assistant