Hello.
user
Hello. How can I help you? Could you please provide your travelling dates?
assistant
My football match was cancelled and I want to change my reservation, can you help me?
user
Sure.
assistant
My name is Steven Jones.
user
Please give me a minute.
assistant
Ok.
user
Sorry, there is no reservation found under your name.
assistant
No problem. Thank you for checking.
user
Thank you for reaching us.
assistant