Hello.
user
Hello. How can I aid you at this moment?
assistant
Owing to an emergency I had to request for this cancel reservation.
user
Sure, I am here to help you. May I know your name please?
assistant
I am Barbara Clark.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, no reservation found on your name in our reservation list.
assistant
Thanks.
user
Thank you for choosing us.
assistant