Hello. My name is Frank Phillips.
user
Hello, how may I assist you? Yes, Phillips.
assistant
Due to a sudden meeting, my family trip is cancelled. Could you help me in cancelling the reservation?
user
Sure, wait a moment let me check the details on your name.
assistant
Ok.
user
Sorry, no reservation found.
assistant
That's ok.
user
Thank you for contacting us.
assistant
Thank you for your time.
user