Hello.
user
Hello, how can I amend you?
assistant
I need to change my existing reservation, as my exam scheduled has been postponed. Please help me in changing?
user
Sure, I am here to help you. May I know your name to check reservation?
assistant
My name is Janet Taylor.
user
Please, wait for a while.
assistant
Ok.
user
Thank you for being patience, there is no reservation found on your name.
assistant
Ok, no issues. Thank you.
user
Thank you for approaching us.
assistant