Hi.
user
Hello. How can I aid you today?
assistant
I would like to change my existing reservation, can you please help me in changing?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know on whose name the ticket has been reserved formerly?
assistant
Andrew Scott here.
user
Sorry Andrew Scott, there are no flights reserved on your given name formerly.
assistant
Ok, not a problem. Thank you.
user
Welcome, thank you for choosing us. Have a great day.
assistant