Hello.
user
Hello, how can I support you?
assistant
I am Samuel Gonzalez. I would like to cancel my reservation as I am leaving for hometown, can you please help me out?
user
Sure, I am here to help you. Please wait for a while.
assistant
Thank you. Sure.
user
Thanks for your time, there is no active reservation found in your name.
assistant
Ok no problem, thank you for your services.
user
Thank you for choosing us.
assistant