Hi.
user
Hello. How may I help you?
assistant
I am Alexander Rodriguez. I made a reservation earlier to attend a get together party with my college friends. Due to some issues in college it  got postponed.
user
Sure, I will help you. Can you please confirm me whether to change the ticket or book another ticket?
assistant
Yes, please change my reservation.
user
Ok, please hold on for a minute. I will check your ticket status.
assistant
Sure.
user
Sorry to inform you, there is no reservation found with your name to change the details.
assistant
That's ok. thank you for your information.
user
You are welcome, thank you for choosing our travel agency.
assistant