Hi.
user
Hello, do you need any help from us?
assistant
Can you please cancel my reservation due to heavy rainfall at my destination place?
user
Sure, could I have your name please?
assistant
Amanda Lee here.
user
Ok, please allow me a moment.
assistant
Sure, take your time.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
That's ok, thank you for checking.
user
You are welcome.
assistant