Hello.
user
Hello, how may I assist you today?
assistant
Richard Jones here, due to sudden changes my exams has been postponed. I want to alter my reservation. Can you please help me with it?
user
Sure, we are gladly here at your service. please hold a moment.
assistant
Ok.
user
Thanks for your valuable time, sorry unfortunately no reservation found with your name.
assistant
OK, not an issue. Thank you for your information.
user
Thank you for approaching us, have a pleasant day.
assistant