Hello, I am Kenneth Thomas.
user
Hello, Kenneth. How can I assist you today?
assistant
Owing to an emergency I want to change my existing reservation, can you please help me with that?
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Ok.
user
Kenneth, there is no reservation found under your name.
assistant
Ok, no issues. Thanks for your information.
user
You are welcome. Thank you for contacting us.
assistant