Hi.
user
Hello, good evening. Welcome to smile agency, how can I assist you?
assistant
Due to tornadoes happening here, I am not able to go to airport to catch my flight, can you please do some modifications in my existing reservation?
user
Sure, can I know your name to check your reservation details?
assistant
Sure, my name is Frank moore.
user
There is no reservation found in our database to do changes in that, Moore.
assistant
 It's alright, no problem. I think the ticket is not reserve properly while I am booking.
user
Yes, may be.
assistant
Thank you for checking.
user
It's ok, thank you for reaching us.
assistant