Hello.
user
Hello. How can I assist you today?
assistant
Due to an emergency work, I want to change my existing reservation.
user
Sure, please mention your name for checking the reservation status.
assistant
My name is Dennis Thompson.
user
Please give me a moment.
assistant
Sure.
user
Thanks for waiting, there is no reservation found under your name.
assistant
No problem, thank you.
user
Welcome, have a great day.
assistant