Hello. Pamela Hall here.
user
Hello, how may I aid you today?
assistant
I would like to cancel my recent reservation, can you help me with this?
user
Sure Hall, I am here to help you out. Please allow me a moment.
assistant
Ok, I will wait for your response. Thank you for assisting me.
user
Sorry Pamela Hall, there is no active reservation on your name.
assistant
Oh! It may not be booked properly due to server issues. anyway thanks for your valuable information.
user
Thank you for reaching us.
assistant