Hello.
user
Hello. How can I help you today?
assistant
I have planned a trip with my students to enjoy the holidays in water world but, some of the students were effected with health issues, so I would like to change my reservation. Can you please help me out with that?
user
Sure, I can help you with that.
assistant
Thank you.
user
 May I know your name for further process?
assistant
Sure, I am Christopher Jones.
user
Please hold on a moment, I will check your reservation status.
assistant
Sure, take your time.
user
There is no active reservation on your name Christopher Jones.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
You are welcome.
assistant