Hello. Sarah Lee here.
user
Hello, do you need any help from us?
assistant
I have to cancel my reservation which I have done earlier to participate in dance program but unfortunately I have stay back here to take care of my injured friend. Can you please help me out with cancelling of my reservation?
user
I understand your request and will be happy to help you.
assistant
Thank you.
user
Sorry Lee, there is no reservation matching with your name in our portal to cancel further.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
You are welcome.
assistant