Hi.
user
Hello,.
assistant
I am Sandra Robinson.
user
How can I serve you?
assistant
 I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me with that?
user
Sure, please standby.
assistant
Sure.
user
Thanks for being patience, we do not found any reservation on your name.
assistant
Not an issue. Thank you for the information.
user
Thanks for approaching us.
assistant