Hi.
user
Hello, how may I help you?
assistant
As my cricket match got cancelled, can you help me to cancel my recent reservation?
user
Sure, I will help you. Could I have your name please?
assistant
Sure, my name is Kimberly Lee.
user
Sorry, there is no reservation with your name to cancel further.
assistant
That's ok, thank you.
user
My pleasure, have a great day.
assistant