Hello.
user
Hello, how may I help you?
assistant
Can you please help me with cancellation of my previous booking? My doctor suggested me to avoid travelling.
user
Sure, can I know your name?
assistant
My name is Katherine Scott.
user
Please hold on a moment.
assistant
Ok, I will be waiting for your reply.
user
Sorry, there is no reservation found on given name.
assistant
Oh! That's fine, thank you for checking anyways.
user
Thank you for reaching us.
assistant