Hello.
user
Hello, how may I serve you?
assistant
I am Benjamin Carter. I would like to cancel my reservation which is under my name. Can you please help me with that?
user
Sure, let me check the reservation status and revert you.
assistant
Sure, take your time.
user
There is  no reservation found by the name you provided in our data base.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for approaching us.
assistant
You are welcome.
user