Hello.
user
Hello. What service do you need from us?
assistant
Sarah Johnson here, can you please help me to cancel my reservation which I did a week ago?
user
Sure, I can help you with the ticket cancellation process.
assistant
Thank you for your support.
user
Please give me a minute, I will check your ticket status and let you know.
assistant
Ok, take your time.
user
Sorry to inform you, there is no reservation found with your name in our database.
assistant
That's ok, may be the reservation is not confirmed. Thank you for trying your best.
user
Yes, I think that is the reason. Thank you for contacting us.
assistant