Hi, I am Sandra Campbell.
user
Hello, how may I aid you today?
assistant
Due to shortage of holidays, I want to change my existing reservation. Can you help me?
user
Sure, please wait for a while.
assistant
Sure, I will wait.
user
Thank you for waiting, there is no reservation found on your name.
assistant
Ok, no worries. Thanks for your kind information.
user
Thank you for approaching us.
assistant