Hi, Katherine Scott here.
user
Hello. What help you are looking for?
assistant
I need to cancel my previous reservation due to heavy rain at my place, can you help me with that?
user
Sure, I will help to cancel you previous reservation.
assistant
Thank you.
user
On which name your previous reservation has been booked.
assistant
Katherine Scott.
user
Ok, wait a while, I will check on this name. Sorry, there is no reservation found on this name.
assistant
Ok, no problem, may be it was cancelled by my wife.
user
Ok.
assistant
Any way, thank you.
user
Welcome. Thank you for approaching us.
assistant
Welcome.
user