Hi.
user
Hello, how can I serve you today?
assistant
Can you help me to change my reservation? as my meeting got postponed.
user
Sure, may I know your name please?
assistant
Sure, I am Katherine Thomas.
user
Please stay connected for a while, I will get back to you shortly.
assistant
Sure.
user
I am sorry to inform you that we didn't find any reservation on your name to change.
assistant
Ok, not a problem. Thank you for your information.
user
Thank you for reaching us.
assistant