Hi.
user
Hello, how can I assist you?
assistant
Owing for an emergency, I would like to cancel my reservation. Please help me out.
user
Sure, may I know your name?
assistant
My name is Kenneth White.
user
Ok, please wait a minute.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
No problem. Thank you for checking.
user
Thank you.
assistant