Hello.
user
Hello. How may I assist you at this moment?
assistant
I have to cancel my flight ticket booking, can you please help me?
user
Sure, I will help you with that.
assistant
Thank you.
user
Can I know your name to check your previous reservation?
assistant
My name is Carolyn Phillips.
user
Please be on hold to check.
assistant
Sure.
user
We regret to inform you that, there is no reservation on your name in our records.
assistant
Ok, that's fine. Thank you for your quick service.
user
Thank you for reaching us, have a great day.
assistant