Hello.
user
Hello, how may I assist you?
assistant
Owing to an emergency I had to request for this change reservation.
user
Sure, may I know your good name please?
assistant
My name is Angela Wilson.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our database to change.
assistant
Thank you.
user
You are welcome.
assistant