Hi.
user
Hello, how may I assist you today?
assistant
I am Emily Smith, I want to change my recent reservation as my there are bad weather conditions at my destination point. Help me in changing my reservation.
user
Sure, we are here to help you to change it. Please be on hold.
assistant
Sure.
user
Thanks for being hold, there was no reservation found on your given name.
assistant
Its ok, thank you for your help.
user
Thank you for reaching us.
assistant