Hello.
user
Hello.
assistant
Can you please cancel my ticket?
user
May I have your name please?
assistant
I am Sandra Phillips, due to heavy rainfall, I am planning to cancel.
user
Thanks for your name.
assistant
Ok.
user
We found that there was no reservation with your name.
assistant
Ok.
user
Thank you for approaching us.
assistant
Thanks for the quick response.
user
Have a good day.
assistant