Hello. I am Susan Lee.
user
Hello, how can I help you?
assistant
I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please cancel it?
user
Sure. Please, wait for a while.
assistant
Sure.
user
Thank you for being patience, there is no reservation found on your name.
assistant
No problem. Thank you.
user
Thank you for approaching us.
assistant