Hello, myself Robert Thomas.
user
Hello, Robert Thomas. How can I give assistance to you?
assistant
 I recently reserved a ticket to give a visit to my best friend. But, before my journey he came to my home and gave me a surprise visit. So, now I want that ticket to be cancelled. Can you help me in this?
user
Sure, we are happy to help you.
assistant
Thank you.
user
Please be on hold.
assistant
Sure.
user
Thanks for being on hold, we found a reservation on your name and we have cancelled it sucessfully.
assistant
Thank you for your service.
user
Thanks for choosing us, we hope to serve you again.
assistant