Hello.
user
Hello, how can I aid you today?
assistant
My exams has been postponed so, I want to cancel my recent reservation.
user
Sure, we are glad to help you with cancellation. May I know your name?
assistant
Sure, I am Susan Lopez.
user
Ok, please wait for a while, to check the status of your reservation.
assistant
Sure, I will wait.
user
Thanks for waiting, there was no reservation found on your specified name.
assistant
Ok, Thank you for your service.
user
Thank you for availing us.
assistant