Hello.
user
Hello, how may I aid you today?
assistant
I am Anna Harris. My family tour trip was postponed, so I want to change my existing reservation.
user
Sure, please wait for a while.
assistant
Ok.
user
Thank you for your time, there is no reservation found on your name.
assistant
Not an issue.
user
Thank you for reaching us.
assistant
Thanks for your quick response.
user