Hello.
user
Hello, how can I aid you for today?
assistant
Can you please assist me with changing my previous booking?
user
I am here to help you about that, can you please provide your name for checking the reservation status under your name?
assistant
I am Joseph Lewis.
user
Sorry for the trouble which is caused to you, I have not found any reservation on your name in our database.
assistant
Oh! That's fine, thank you for checking anyways.
user
You are welcome, thank you for reaching us.
assistant