Hello.
user
Hello. How may I assist you?
assistant
I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?
user
Sure, I am here to help you out.
assistant
Ticket was reserved on the name Emma Rodriguez.
user
May I know your name please?
assistant
I am Emma Rodriguez.
user
Emma Rodriguez we haven't found any reservation under your name in our database.
assistant
No issues. Thank you for checking and giving the information.
user
Thank you for choosing us.
assistant