Hi.
user
Hello, how can I assist you today?
assistant
Owing to an emergency, my business conference has been cancelled. So I want you to cancel my existing reservation?
user
Sure, may I know your good name please?
assistant
Sure, Stephen Thomas here.
user
Ok, please wait a moment.
assistant
Sure.
user
Thanks for waiting, unfortunately there is no reservation found on your name.
assistant
Ok, no worries at all. Thanks for your assistance.
user
Thanks for approaching us.
assistant