Hello.
user
Hello, What kind of help are you expecting from our side?
assistant
Can you aid me to change my reservation due to emergency?
user
Sure, I am happy to help you to change the ticket details once I have found your ticket. Can I know your name please?
assistant
Brandon Perez here.
user
Ok, wait for some time I will check the reservation on your name and get back to you.
assistant
Sure, I will wait for your response.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
Thank you  for the help.
user
Thanks for approaching us.
assistant