Hello.
user
Hello.
assistant
I am Kenneth Nelson.
user
How can I aid you at this moment?
assistant
I have decided to cancel my reservation because recently I came to know some bad reviews about the airlines in which I have reserved my ticket earlier. So, please do that one for me.
user
Sure, I will you with this. Please be on hold for a moment.
assistant
Thank you, but please be quick because I need to go another location by bus urgently.
user
Kenneth Nelson, I couldn't find any active reservation under your name in our database.
assistant
How it is possible, I had remembered the month in which I have reserved my ticket. So, do recheck again.
user
I have searched the database and couldn't find any reservation with your details.
assistant
Oh! I will recheck my confirmation email and contact you again. Anyway, thank you for your checking.
user
Thank you for contacting us.
assistant
Most welcome.
user