Hello, I am Katherine Brown.
user
Hello, how can I support you?
assistant
I need your help in cancelling my reservation due to climate issue. Can you help me with cancellation?
user
Sure, we will help you. Please wait for a while.
assistant
Sure, I will wait.
user
Thanks for your time. Sorry to say that, no reservation was found on your name in our database.
assistant
Ok, no issues. Thanks for your service.
user
Thank you for choosing us.
assistant