Hello.
user
Hello, How exactly I can serve you the best today?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
My reservation was done under the name Mary Lee.
user
Ok, wait for some time I will check the reservation on your name and get back to you.
assistant
Sure, take your time.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thanks for approaching us.
assistant