Hello.
user
Hello, how may I support you today?
assistant
Due to bad weather, I want to cancel my reservation. Can you help me?
user
Sure, for cancelling we need your name. Please provide it.
assistant
I am Virginia Garcia.
user
Please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
No problem, Thanks for the information.
user
Thank you for approaching us.
assistant