hello.
user
Hello, what can I do for you today?
assistant
As my plan for holiday trip was postponed, I need to cancel my recent reservation.
user
Ok, may I please know your full name?
assistant
I am Sarah White.
user
Sarah, I am very sorry to inform you that there is no reservation found on your name. Sorry for the inconvenience. Thanks for opting us.
assistant
Ok, Thanks for the information.
user