Hello.
user
Hello. How can I assist you at this moment?
assistant
I want to cancel my recent reservation due to bad weather condition, can you please help me with that?
user
Sure, I will assist you with that. Can you please mention your name?
assistant
My name is Shirley Adams.
user
Ok, please hold on a moment.
assistant
Sure.
user
There is no previous reservation available under your name.
assistant
Not an issue, thank you.
user
Thank you for reaching us.
assistant