Hi, I am Nicole Johnson.
user
Hello, how may I help you?
assistant
Owing an emergence, I want to change my existing reservation. Can you please help me with it?
user
Sure, I will help you. Please wait for a minute.
assistant
Ok.
user
There is no active reservation available on your name to proceed further.
assistant
No problem, thanks for the information.
user
Thanks for reaching us.
assistant