Hi.
user
Hello, how can I assist you for the day?
assistant
I want to cancel my recent reservation due to ongoing tornado at my destination place. Can you please help me with this?
user
Sure, I am here to help you. May I know your name?
assistant
My name is Virginia Clark.
user
Please wait for a moment.
assistant
OK.
user
Sorry, we found no reservation on your given name.
assistant
No problem, thank you for the information.
user
Thank you.
assistant