Hello.
user
Hello, how may I help you?
assistant
As I have urgent meeting in office I want to change my reservation, can you help me?
user
Sure, please give me a moment, I will check with my database.
assistant
My name is Emily Thompson. OK.
user
Can you provide your name? Ok, there is no reservation found on your name.
assistant
No problem. Thank you for checking.
user
Thank you for reaching us.
assistant