Hi.
user
Hello. How may I assist you?
assistant
I need to cancel my ticket due to my health issue, can you help me?
user
Sure, I am here to help you out. May I know your name please?
assistant
I am Mark Hill.
user
Wait a moment please.
assistant
Sure.
user
Mark Hill, we haven't found any reservation under your name in our database.
assistant
That's ok. Thank you.
user
Thank you for choosing us.
assistant