Hi. I am Kathleen Lopez.
user
Hello. How can I assist you today?
assistant
Could you please help me to cancel my recent reservation as my plan to meet my grand parents got postpone?
user
Sure, will you please give me a moment?
assistant
Sure.
user
Thanks for waiting, there is no reservation found under your name.
assistant
Not a problem, thank you for your information.
user
Welcome, have a great day.
assistant