Hi. I am Ronald Wilson.
user
Hello, how may I serve you at this moment?
assistant
I need to cancel my reservation due to some issues in my family, can you help me out?
user
Sure, I will help you. Please allow me a moment to check your reservation status.
assistant
Sure, take your own time.
user
Sorry Ronald Wilson, there is no reservation existing on your name.
assistant
That's ok, not an issue. Thank you for your information.
user
You are welcome, have a nice day.
assistant