Hello.
user
Hello. How may I assist you?
assistant
I would like to cancel my reservation as my exams cancelled, can you please help me out with that?
user
Sure, I am here to help you with your concern.
assistant
Thank you.
user
May I know your name please to check the status of your reservation?
assistant
Myself Nicole Hernandez.
user
Please wait a moment.
assistant
Sure.
user
Nicole Hernandez, no reservation has been found on your name in our database.
assistant
Ok, no problem. Anyway thank you for checking out.
user
Thank you for choosing us.
assistant