Hi.
user
Hello, welcome to flight booking agency. How can I assist you today?
assistant
Can you change my flight reservation?
user
Sure, may I know your name to check for the previous reservation in our data base?
assistant
Change my flight reservation as my football match which was scheduled in New York has been cancelled. I am Benjamin miller.
user
Ok, please allow me a moment to check for the previous reservation.
assistant
Sure.
user
I appreciate your patience. Benjamin, there is no reservation found under your name.
assistant
It is ok not a problem. Thanks for your assistance.
user
You are welcome. Thank you for contacting us.
assistant