Hello.
user
Hello. How can I help you?
assistant
I would like to change my existing reservation, as my trip was postponed. Can you please help me?
user
Sure, can I know your name for checking the details?
assistant
My name is Andrew Hall.
user
Give me a minute, let me check the details.
assistant
Sure.
user
Sorry Andrew, there are no reservations found on your name.
assistant
Ok fine. Thank you for checking.
user
Welcome.
assistant