Hello,.
user
Hello, how can I help you?
assistant
I need to cancel my recent reservation, as I am suddenly fallen ill due to bad weather. Please help me in cancelling?
user
Sure, may I Know your name to check the details?
assistant
Sure, I made the reservation on the name of Samantha Carter.
user
Please wait a minute.
assistant
Ok.
user
Samantha Carter, we have gone through our reservation list but could not find any existing reservation on your name to do cancellation.
assistant
Ok, no issues. Thank you for your service.
user
Thank you for reaching us.
assistant