Hi.
user
Hello, how may I be of your helping hand today?
assistant
I want to cancel my recent reservation as my trip got postpone due to my health issues. Can you help me in cancellation?
user
Sure, we are here to help you. Can you please provide your name to check your previous reservation status?
assistant
I am Kenneth Garcia.
user
Please wait a while.
assistant
Ok.
user
We  are glad to inform you that, we found a reservation with your name. Shall I proceed with cancellation?
assistant
yes, you can cancel the ticket.
user
Your ticket has been cancelled successfully, and your amount will be credited to your back account within four working days.
assistant
Thank you for your help in cancellation.
user
Thank you for reaching us.
assistant