Hello.
user
Hello, how can I aid you?
assistant
I am Brian Lopez. I want to cancel my reservation due to sudden demise of my grandmother. Help me to cancel my ticket.
user
Sure, please wait a moment I will check and let you know.
assistant
Sure.
user
Sorry, no reservation found on your name.
assistant
Ok, thank you for informing.
user
Thank you for reaching us.
assistant