Hello, Barbara Gonzalez here.
user
Hello, how may I help you?
assistant
Due to hectic work at my office, I would like to change my existing reservation. Can you help me?
user
sure, I will help you. Please wait a moment.
assistant
Ok, take your time.
user
Barbara, no reservation has been found on your name.
assistant
Its ok, no issues. Thank you for the information.
user
Thank you for reaching us.
assistant