Hi.
user
Hello, how may I help you?
assistant
I need to change my reservation as my plan to go for trekking got postponed. Can you help me?
user
Sure, please help me with your name.
assistant
I am Raymond Parker.
user
Thank you. Please wait for a while, let me check your reservation status in our database.
assistant
Sure, take your own time.
user
Sorry, I did not find any reservation under your name.
assistant
Ok fine, thanks for checking.
user
You are most welcome.
assistant