Hi.
user
Hello. How may I assist you?
assistant
As my trip got postponed due to bad weather, can you please help me with changing my reservation?
user
Sure, may I know your name for the existing reservation process?
assistant
Sure, I am Alexander Wilson.
user
Please be on hold.
assistant
Ok.
user
Thank you for your time. Sorry, we do not find any reservation in your given name.
assistant
No issue, Thank you.
user
Thank you for reaching us.
assistant