Hi.
user
Hello, how may I help you?
assistant
Owing to an emergency, my exam got preponed. So I had a request to you to change my existing reservation?
user
Sure, may I know your name?
assistant
Sure, I had a recent reservation with name Steven Rodriguez.
user
Please wait a minute.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no worries at all.
user
Thank you for contacting us.
assistant
Thanks for your quality service.
user