Hello.
user
Hello. How may I help you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Can you give me your name?
assistant
My reservation was done under the name James Robinson.
user
Sorry, there is no reservation found under the name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant