Hi.
user
Hello.
assistant
I am Kimberly Gonzalez.
user
How may I assist you?
assistant
Owing an emergency want to change my reservation, so can you help me with it please?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please, wait for a while. I will check the previous list and let you know the details of it.
assistant
Ok.
user
Thank you for your time. No reservation was found on your name.
assistant
      That's ok. Thank you for the response.
user
Thank you for reaching us, have a good day.
assistant