Hi.
user
Hello, how may I help you?
assistant
Due to some health issues, I want to postpone my trip to some other dates. Can you please change my reservation details?
user
Ok, may I know your name please to check the reservation status?
assistant
Sure, my name is Rachel Miller.
user
Rachel Miller, there is no reservation found with your details.
assistant
That's ok, thank you for your information.
user
Thank you for contacting us, have a good day.
assistant