Hello.
user
Hello. How may I help you?
assistant
Actually I have booked a flight ticket to Philadelphia but suddenly I got a call to attend an important meeting. So, I decided to change the trip dates. Can you please help me in changing the ticket?
user
May I know your name please?
assistant
Thank you for considering my request. My name is John Hernandez.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
It's ok, not an issue with that. I will check my mail once again and I will contact you. Thank you for checking.
user
Most welcome.
assistant