Hello.
user
Hello, how may I assist yo today?
assistant
I want to cancel my reservation due to my bad health. Can you help me?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your good name for checking previous reservation in our database?
assistant
My name is Rachel Hernandez.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to inform you that, there is no reservation found as per your name in our database.
assistant
Ok, thank you for the information.
user
Thank you for reaching us with a query.
assistant