Hello.
user
Hello, how may I help you today?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, can I have your name to proceed further?
assistant
My name is Donna Robinson.
user
Ok, please wait a moment.
assistant
Sure.
user
 Thank you for your time, sorry no reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for opting us.
assistant