Hi.
user
Hello. How can I assist you today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, may I know your name to proceed further?
assistant
Myself Cynthia Moore.
user
Let me check for the previous reservation.
assistant
Ok.
user
Cynthia, there is no reservation found under your name.
assistant
No problem, thanks for checking.
user
Thank you for reaching us.
assistant