Hello.
user
Hello, how can I help you?
assistant
My IELTS exam got postponed. So, please help me in changing my existing reservation.
user
Sure, we will help you with this. May I know your name please to check the status?
assistant
My name is Raymond Gonzalez.
user
Raymond, there is no reservation found with your details in our database.
assistant
Ok, I think my brother has changed my reservation.
user
Thank you for contacting us, have a good day.
assistant
You are welcome.
user