Hi.
user
Hello, how can I help you today?
assistant
I have postponed my business trip to New York due to health concerns. So can you cancel my flight ticket reservation?
user
Sure, may I know your good name?
assistant
I am Dorothy Robinson.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
Not a problem. Thank you.
user
Thank you for reaching us.
assistant