Hi, I am Melissa Lee.
user
Hello, how can I provide assistance to you?
assistant
Owing to an emergency business meeting, I want to cancel my reservation. Can you please help me in cancellation?
user
Sure, I am here to help you. Please wait for a while.
assistant
Ok.
user
Thanks for your time, there is no reservation found in your name.
assistant
Ok, no problem. Thank you.
user
Thank you for choosing us.
assistant