Hello,.
user
Hello, how may I aid you today?
assistant
Please help me in cancelling my recent reservation, as my cricket match got cancelled.
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name to proceed?
assistant
Sure, I am Brian Evans.
user
Ok, please wait a moment.
assistant
Ok.
user
Thank you for your time, sorry no reservation found on your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for availing us.
assistant