Hello.
user
Hello, what kind of assistance are you looking for?
assistant
I want to change my existing reservation, can you please help me with this?
user
Sure, on what name ticket has been reserved?
assistant
Kevin Thompson.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, we couldn't find a reservation on your name in the portal to change.
assistant
No problem, thanks for your information.
user
Thank you for reaching us.
assistant