Hello.
user
Hello. How can I serve you?
assistant
Can you help me to change my recent reservation?
user
Sure, I can help you. May I know your name?
assistant
Helen Hill here.
user
Give me a minute.
assistant
Sure.
user
Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant