Hello.
user
Hello, how can I assist you today?
assistant
I am Jacob Wright.
user
Ok.
assistant
I want your help to cancel my ticket due to sudden change of our plan, can you please do it?
user
Sure.
assistant
Thank you.
user
Please wait for a while.
assistant
Ok.
user
Thanks for being patient. Sorry to say that, there is no reservation found on your given name.
assistant
No problem, thank you.
user
Thank you for consulting us.
assistant