Hello.
user
Hello. How could I serve you today?
assistant
I want to cancel my reservation as my plan to visit New York is cancelled. Can you help you with that?
user
Sure, may I know your name please?
assistant
My name is Cynthia Allen.
user
Just give me a moment.
assistant
Sure.
user
There is no reservation found with your given name.
assistant
Ok, thank you for information.
user
Thank you for reaching us.
assistant