Hello.
user
Hello. How can I assist you today?
assistant
I would like to change my existing reservation, can you please aid me in changing?
user
Sure, may I know your name to check for the previous reservation?
assistant
Michelle Gonzalez.
user
Please allow me a moment while I check for the reservation status.
assistant
Sure.
user
Michelle Gonzalez, there is no reservation found under your name.
assistant
Ok, not an issue. Thank you.
user
Thank you for contacting us.
assistant