Hello.
user
Hello, how may I help you?
assistant
I need an immediate help with my flight ticket modification process, can you please help me with that one?
user
Sure, may I know your name to proceed?
assistant
Thank you for accepting my request and my name is Gregory Lewis.
user
Please wait for a moment to check your details. Sorry to say, no reservation found on your name.
assistant
Ok, that's fine. Thank you for checking my previous flight ticket booking.
user
Thank you for reaching us.
assistant