Hello.
user
Hello, how may I help you?
assistant
I am James Garcia. Actually, there is a small change in my journey. Can you help me to change my existing reservation?
user
Sure, please give me a mopment.
assistant
Ok.
user
Sorry Garcia, there is no reservation found on this name.
assistant
It's ok. Thank you for your information.
user
Thank you for reaching us.
assistant