Hello.
user
Hello, may I know what kind of service you are expecting from us?
assistant
Please help me to change my recent reservation.
user
Sure, we will help you. May I know your good name please?
assistant
Thank you. Robert Anderson.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name to change.
assistant
Thank you for your information.
user
Thank you for reaching us.
assistant