Hi.
user
Hello, how may I aid you?
assistant
I am Sharon Garcia. I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me?
user
Sure, please wait a moment.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
No issue. Thank you.
user
Thank you for opting us.
assistant