Hello,.
user
Hello. How can I serve you?
assistant
 I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me with that?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name?
assistant
I am Stephanie Adams.
user
Thanks for providing your name, Please hold on.
assistant
Sure.
user
Thanks for waiting.
assistant
Ok.
user
There is no reservation found on your name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for choosing us.
assistant