Hello.
user
Hello, how may I help you?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, I am willing to help you for this. May I know your name please?
assistant
I am Jacob Martin.
user
Please wait for a while.
assistant
Sure.
user
Sorry for inconvenience, no reservation is found under your name to cancel.
assistant
No problem, thank you for the information.
user
Thank you very much for approaching our agency.
assistant