Hello.
user
Hello.
assistant
I am Jennifer Hall.
user
How can I help you?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Yes, I can help you.
assistant
Thank you.
user
Sorry to inform you that there is no reservation found on your name.
assistant
That's ok, thank you for your information.
user
Thank you for contacting us.
assistant