Hi, I am Charles Harris.
user
Hello. How can I aid you?
assistant
Owing an emergency want to cancel my reservation, can you help me with it please?
user
Sure, I can help you. Please wait a while.
assistant
Ok.
user
Thanks for your time. We didnt found any reservation by this name.
assistant
That's fine, thank you for the response.
user
Thank you for picking us.
assistant