Hello.
user
Hi.
assistant
I am Rachel Miller.
user
How might I help you?
assistant
I have planned to visit Dallas, but due heavy rains I  want to cancel my reservation. Can you help me out with this?
user
Ya sure. Share your traveling details.
assistant
Can you please cancel my reservation?
user
Ya sure. Give me a minute. Sorry we couldn't find any reservation on your name.
assistant
Ok. Thank you.
user
Thank you.
assistant