Hi.
user
Hello, how can I help you?
assistant
I need to cancel my reservation due to some issues which was made on the name of Shirley Martinez. Can you help me with it?
user
Sure, please wait for a moment.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
It's ok, than you for the information.
user
Thank you for reaching us.
assistant