Hello.
user
Hello.
assistant
My name is Patrick Nelson.
user
How can I assist you?
assistant
Actually I made a reservation to NYC for my birthday, but due to some reasons, I am unable to travel.
user
Ok.
assistant
Could you help me in cancelling the reservation?
user
Sure, I can help you with that. Please be on hold, I will check your details.
assistant
Sure, take your time.
user
Patrick, there is no active reservation found under your name to cancel.
assistant
That's fine, anyway's I wanted to cancel the reservation.
user
Thank you for reaching us, have a nice day.
assistant
Thank you for your time.
user
Welcome.
assistant