Hello.
user
Hello, how may I assist you for today?
assistant
I am looking to change my trip dates because my trip got postponed. Can you please help me?
user
I will try my best for helping you about that. Can you please provide your name for checking active reservation status?
assistant
Thank you. My name is Ashley Allen.
user
Sorry, there is no active reservations under your name Allen.
assistant
It's ok, thank you for searching.
user
Thank you for reaching out here.
assistant
Welcome.
user