Hello.
user
Hello, How can I help you?
assistant
I want to cancel my recent reservation due to heavy rainfall, can you please help me with that?
user
Sure, May I know your name?
assistant
My name is William Taylor.
user
Please wait a minute.
assistant
Sure.
user
Sorry, No reservation found on your name.
assistant
Not an issue, thank you.
user
Thank you for opting us.
assistant