Hello.
user
Hello. How may I aid you?
assistant
I want to alter my reservation, due to postponement of concert to be held at the place where I wanted to visit, can you please take your some time for helping me?
user
Let me check your details, give me a moment.
assistant
Ok.
user
Sorry, there is no reservation basis on your details.
assistant
That's fine.
user
May I know your name please?
assistant
My name is Sarah Rodriguez.
user
Thank you for reaching us.
assistant
Thank you for your information.
user
Most welcome.
assistant