Hi.
user
Hello. What service do you need from our travel agency?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I am happy to help you in ticket cancellation. Can I know your name please?
assistant
I am Elizabeth Evans.
user
Ok, please give me a minute.
assistant
Sure.
user
Sorry for the inconvenience, there is no reservation found with your name to cancel.
assistant
No problem, thanks for checking.
user
You are welcome. Thank you for choosing us.
assistant