Hi.
user
Hello. How can I assist you?
assistant
I want to cancel my recent reservation owing to an emergency.
user
Sure, may I know your name?
assistant
My name is Jonathan Brown.
user
Thank you. Please be online for a while. I will check your reservation status and get back to you.
assistant
Sure.
user
I'm happy to inform you that I have found a active reservation on your name. Can I proceed with cancelling?
assistant
Please proceed.
user
We have cancelled your reservation.
assistant
Thank you.
user
Thank you for choosing us.
assistant