Hello.
user
Hello. How may I assist you at this moment?
assistant
I am Jason Thomas, I need to cancel my reservation as my exams got cancelled.
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait a moment to check your previous reservation.
assistant
Ok.
user
We regret that, there is no reservation with your name in our records.
assistant
It's ok, anyway thank you for the information.
user
Thank you for reaching us, have a great day.
assistant