Hello.
user
Hello.
assistant
I am Larry Miller.
user
How may I assist you today?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant