Hello.
user
Hello, how may I aid you today?
assistant
I want to cancel my reservation, can you help me with that?
user
Sure, we are here to help you. May I know your good name please?
assistant
Jason Edwards here.
user
Please wait a minute.
assistant
Sure.
user
Sorry, there is no active reservation on your name to cancel.
assistant
No problem, thank you for the information.
user
Thank you for opting us.
assistant