Hello.
user
Hello, how can I help you today?
assistant
Due to an emergency, I want to change my reservation. Can you help me?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name for checking previous reservation?
assistant
John Evans here.
user
There is no reservation found under your name.
assistant
No problem, Thanks for the information.
user
Thank you for opting us.
assistant