Hello.
user
Hello, how can I help you?
assistant
Can you please be my helping to change my existing reservation, due to bad weather conditions?
user
Sure, we are here to help you. May I know your name please?
assistant
Sure, my name is Paul Green.
user
Please stand by.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name.
assistant
Ok, thanks for your help.
user
Thank you for choosing us.
assistant