Hi.
user
Hello. How may I help you?
assistant
I am Timothy Lopez. I need to amend my reservation due to some issues in my destination, can you help me out?
user
Sure, I am happy to help you with that.
assistant
Ok, thank you.
user
Please give me a minute.
assistant
Sure, take your own time.
user
Sorry to inform you that, I have not found any active reservation with your name to change the details.
assistant
That's ok, not an issue. Thank you for your information.
user
You are most welcome. Thank you for reaching us.
assistant