Hello.
user
Hello. How may I aid you today from my end?
assistant
I am Scott Williams. Can you help me in changing my recent reservation?
user
Sure, I am here to help you out. Please allow me a moment.
assistant
Sure.
user
Sorry  Scott Williams, there is no reservation on your name in our database.
assistant
Thant's  ok, thank you.
user
Thank you for reaching us.
assistant