Hi.
user
Hello, how may I assist you now?
assistant
Can you help me in changing my reservation as my previous agent got some things wrong?
user
Ok, may I know your name to check with your reservation status?
assistant
I am Pamela Martin.
user
Please be on hold for a moment.
assistant
Sure, take your time.
user
I am very apologetic to inform you this news, but there is no active reservation found by your name in our agency database.
assistant
That's ok, thank you for your information.
user
Thank you for approaching our agency.
assistant