Hello.
user
Hello, how can I help you today?
assistant
I am Virginia Allen. Owing to an emergency, I want to change an existing reservation, so please help me in changing the reservation.
user
Please wait for a while, let me check your reservation and get back to you.
assistant
Sure.
user
Sorry to inform, there is no reservation found with your provided name.
assistant
Not an issue. Thank you.
user
Thank you for availing us.
assistant