Hi.
user
Hello.
assistant
I am Charles Carter.
user
What assistance do you need from our agency?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I am happy to help you with that. Can you please give me sometime to check your ticket status?
assistant
Sure.
user
I regret to inform you that, I have not found any reservation under your name to cancel the ticket.
assistant
No problem, thanks for checking.
user
You are most welcome. Thank you for approaching us.
assistant