Hello.
user
Hello, how can I aid you?
assistant
I am looking for changing my reservation due to health issue, can  you please help me out with that?
user
Sure, May I know your name?
assistant
Ok, I have reserved it on the name of Rebecca Thompson.
user
Ok, wait for some time.
assistant
Sure, take your time.
user
Thanks for waiting there is no reservation found on your name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thanks for approaching us.
assistant