Hello.
user
Hello.
assistant
I am Jason Phillips.
user
How may I aid you today?
assistant
I want to cancel my reservation, due to heavy rainfall in New York, can you help me?
user
Sure, I  will help you with that. Please wait for a minute.
assistant
Thank you.
user
I am sorry to say that there is no reservation found under your name.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant