Hello.
user
Hello, how may I help you today?
assistant
I would like to cancel my reservation which is under my name. Can you please help me with that?
user
Sure, may I know your name for the cancellation process?
assistant
Sure, my name is Laura Jackson.
user
Sorry as per your concern I can not amend your reservation as your reservation is not found as per our records.
assistant
Ok, no issues. Thank you for checking.
user
Welcome, thank you for reaching us.
assistant
You are welcome.
user