Hello.
user
Hello, how can I assist you?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, May I know your name?
assistant
My name is Anna Martin.
user
Just wait for a moment.
assistant
Sure, take your time.
user
We regret to inform you that there is no active reservation found on your name.
assistant
That's ok, thank you for your information.
user
Thank you for contacting us.
assistant