Hello.
user
Hello, how may I assist you today?
assistant
I am Michelle Rodriguez, I want to cancel my ticket as my plan to visit my friend house is cancelled. Can you help me with that?
user
Sure, please hold on a moment.
assistant
Sure.
user
Thanks for waiting, no reservation was found on your name in our database.
assistant
Thank you for the details.
user
Thank you for reaching us.
assistant