Hello.
user
Hello.
assistant
Karen Davis here.
user
Davis, how may I help you?
assistant
Due to emergency, I want to cancel my reservation. Can you please help me for that?
user
Sure, please give me a moment to check your ticket status.
assistant
Ok, I will wait.
user
Sorry, no reservation is found by your name.
assistant
Anyway, thanks for the information.
user
Thank you for choosing us.
assistant