Hello.
user
Hello, how can I help you?
assistant
I want to cancel my recent reservation, due to some health issue. Can you help me?
user
Sure, I am here to help you. May I know your name to check with the reservation status?
assistant
Thank you for accepting my request, I am Debra Hall.
user
Please wait a moment, while I check with the status.
assistant
Sure, take your own time.
user
Thank you for waiting, Debra Hall. Debra Hall, sorry there is no active reservation found under your name to cancel.
assistant
Ok, not an problem. Thank you for your information.
user
Thank you for reaching us.
assistant