Hello.
user
Hello, how may I help you?
assistant
As my tournament got postponed, can you help me to change my existing reservation?
user
Yes, definitely. May I know your good name please?
assistant
Sure, my name is Rebecca Evans.
user
Please wait for a while because I need to check your existing reservation details to do modification in that.
assistant
Ok.
user
Evans, there is no reservation found under your name in our records.
assistant
Ok fine, thank you for the information.
user
Welcome, thank you for choosing us.
assistant