Hi. I am Raymond Mitchell.
user
Hello, how can I guide you for today?
assistant
My music concert got cancelled, can you please help me in cancelling my reservation?
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok.
user
Sorry, there is no reservation found under your name in our database.
assistant
No issues, thanks for your information.
user
Thank you for contacting us, have a nice day.
assistant