Hello.
user
Hello. How can I assist you at this moment?
assistant
I want to cancel my reservation, because I have another important work on those dates, can you please cancel my reservation?
user
Sure, I will help you with cancelling your reservation. On which name did you booked your reservation earlier?
assistant
I have booked ticket under the name of James Carter.
user
Ok, please wait a moment. Thank you for waiting. Sorry James, there is no reservation found under your name.
assistant
It's ok no problem. Thank you for your information.
user
Most welcome. Thank you for choosing us.
assistant