Hello.
user
Hello. How may I assist you?
assistant
My name is Sharon Scott. Owing an emergency, I want to cancel your reservation. Can you help me for that?
user
Sure, please be on hold.
assistant
Sure, I will wait for your response.
user
Thank you for your time, there is no active reservation found in your name.
assistant
That's ok, thank you for checking.
user
Thank you for availing us.
assistant
Welcome.
user