Hello.
user
Hello, how may I assist you?
assistant
I want to cancel my reservation due to heavy rains at my destination place, so please help me.
user
Sure, I will help you.
assistant
Thank you for accepting my request.
user
Please share me your name to check the reservation list.
assistant
Sure, I am Kimberly Wright.
user
Please wait a moment.
assistant
Sure.
user
Sorry Kimberly Wright, there is no active reservation on your name.
assistant
Not a problem, thank you.
user
Thank you.
assistant