Hello.
user
Hello, how may I guide you?
assistant
Can you please help me in changing my reservation?
user
Can I know your name?
assistant
Ok. My name is Ruth Baker.
user
Please hold on for a moment while I check for any existing reservations with your name.
assistant
Sure, take your time.
user
I am sorry, there are no reservations with your name.
assistant
That's ok, thank you for your valuable time.
user
Thank you, have a good day.
assistant