Hello.
user
Hello. How can I assist you?
assistant
My holiday trip has been postponed, can you please help me for cancelling the recent reservation?
user
Sure, please provide your name to cancel your ticket.
assistant
My name is Thomas Lee.
user
Please hold on for a while.
assistant
Sure.
user
Lee, no reservation is found by your name.
assistant
Ok, no problem.
user
Thank you for reaching us.
assistant
Thank you.
user