Hello.
user
Hello. How may I assist you?
assistant
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
user
Sure, I am here to help you with your concern. May I know your name please?
assistant
Thank you for your response. Sure, my name is Carol Harris.
user
Please wait a moment.
assistant
Ok.
user
Carol Harris, no reservation has been found on your name in our database.
assistant
It's ok, no problem. Thank you for your information.
user
Thank you for choosing us.
assistant