Hello.
user
Hello, how can I be your helping hand?
assistant
I want to cancel my recent ticket booking due to office work that my manager did not approve my leaves, so can you please cancel it?
user
Sure, I need your name to cancel your reservation.
assistant
My name is Nicole Williams.
user
We hardly tried to find your reservation but, no reservation has been found with your name.
assistant
No worries, thank you for your information.
user
Thank you for reaching us.
assistant