Hello.
user
Hello, how may I aid you for today?
assistant
I am looking to modify my trip details in my recent ticket. Can you please assist me with that?
user
Sure, I am here to help you. Can you please provide your name to check the reservation status?
assistant
Ok, my name is Margaret Hall.
user
Sorry Hall, I have not find any active reservation under your name.
assistant
It's ok, thank you for the information.
user
My pleasure, thank you for opting our service.
assistant