Hello.
user
Hello, how may I assist you for the day?
assistant
Due to sudden demise of my Great grandfather, I want to cancel my recent reservation. Can you please cancel my reservation?
user
Sure, may I know your good name to check the reservation on your name?
assistant
Sure, you can check the reservation on the name of Elizabeth Evans.
user
Thank you for providing your good name, I regret that there is no reservation found on your name.
assistant
Ok. Thank you for providing information.
user
Thank you for contacting us.
assistant