Hello.
user
Hello. How may I help you?
assistant
I want to cancel my reservation, due to some issue.
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name?
assistant
My name is Thomas Rodriguez.
user
Sorry, no reservation found with your name to cancel your reservation.
assistant
That's ok, thank you for checking.
user
Welcome.
assistant