Hello.
user
Hello.
assistant
I am John Lewis.
user
John, how can I aid you?
assistant
My holiday trip has been postponed, could you please help me with changing my recent reservation?
user
Sure, I will help you. Please wait for a moment.
assistant
Sure, take your time.
user
Sorry Lewis, no reservation found under your name in our database.
assistant
That's ok, not an issue. Anyways, thank you for the information.
user
Thank you for choosing us.
assistant