Hello.
user
Hello. How can I assist you today?
assistant
I need to change my reservation due to my planned event got postponed. So please help me with that.
user
Please mention your name for checking the reservation.
assistant
Sure, myself Thomas Wilson.
user
Please give me a moment. Thanks for waiting, there is no reservation found under your name.
assistant
It's ok fine, no problem. Thank you for your time.
user
Welcome, have a great day.
assistant