Hello.
user
Hello. How may I assist you?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, I am here to help you with your concern. May I know your name please?
assistant
My reservation was done under the name Anna Thompson.
user
Please hold on a moment.
assistant
Sure, take your time.
user
Anna Thompson, no reservation has been found on your name in our database.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for choosing us.
assistant