Hello.
user
Hello, how may I aid you?
assistant
I would like to cancel my recent reservation because my health condition was not good, Can you help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
Kevin Perez here.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name.
assistant
No issue, Thanks for the information.
user
Thank you for choosing us.
assistant