Hello.
user
Hello, how can I help you?
assistant
I want to cancel my reservation due to some personal work at Office, so please help me.
user
Sure, I am here to aid you.
assistant
Thank you.
user
Ok, May I know your name?
assistant
Sure, I am Margaret Lee.
user
Ok, please standby.
assistant
Sure.
user
Thank you for being patient, There was no reservation found on your name in our database.
assistant
No problem, thank you.
user
Thank you for approaching us.
assistant