Hello.
user
Hello. How can I assist you today?
assistant
Due to modifying my recent trip, I need to cancel my previous flight reservation. Can you please aid me in that.
user
Sure, may I know your name to check for the previous reservation?
assistant
I am Sandra Mitchell.
user
Please allow me a moment.
assistant
Sure.
user
There is no reservation found under your name.
assistant
Ok, not an issue. Thanks for your service.
user
Thank you for contacting us.
assistant