Hi.
user
 Hello, how can I help you today?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
: Let me know your name to check your reservation?
assistant
I am Daniel King.
user
I am sorry to say you that there is no reservation found under your name in our database.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant