Hi.
user
Hello. How may I help you?
assistant
Owing to an emergency I had to request you to cancel my reservation. Can you help me out?
user
Ok, I need your name to check it out.
assistant
My name is Benjamin Turner.
user
Sorry Benjamin Turner, there is no reservation found in our database with your name.
assistant
No problem, thank you for the information.
user
Thanks for contacting us.
assistant