Hello.
user
Hello, how can I assist you?
assistant
Can you please cancel my reservation, due to sudden demise of my Grandfather?
user
I am here to help you with that. To check with the reservation status, can you please help me with your name?
assistant
Thank you and  my name is David Miller.
user
Thank you for sharing your name, David Miller. Please allow me 1-2 minutes while I check with the reservation status.
assistant
Sure, I will wait for your response.
user
David Miller, regret to inform that there is no active reservation found under your name to cancel.
assistant
Ok, no issue. Thank you.
user
Thank you for opting us.
assistant