Hello, I am Donald Perez.
user
Hello. how can I assist you?
assistant
I need to change my existing reservation, as my football match got postponed. Please help me in changing?
user
OK, please wait I will revert you in a moment.
assistant
Ok.
user
Sorry, no reservation was found on your name.
assistant
Ok, no issues. Thank you for your help.
user
Thank you for availing us.
assistant