Hello.
user
Hello, how can I assist you for the day?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please change my existing reservation?
user
Sure, I am here to help you. May I know your good name?
assistant
Sure, I am Mary Martin.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, we found no reservation on your given name.
assistant
Ok. Thank you for your help.
user
Thank you for reaching us.
assistant