Hi.
user
Hello, How can I serve you?
assistant
Owing to an emergency, my FIFA tournament has been cancelled. So I want you to cancel my existing reservation?
user
Sure, May I know your name?
assistant
Sure, Nicole Jackson here.
user
Please wait.
assistant
Sure.
user
Sorry, No reservation found on your name.
assistant
Ok, no worries at all. Thanks for your assistance.
user
Thank you for availing us.
assistant