Hello.
user
Hello. How best I can aid you today?
assistant
I want to change my reservation, can you help me with that?
user
Sure, may I know your name please?
assistant
Sure, Margaret Hall here.
user
Ok, please wait for a minute.
assistant
Sure.
user
Sorry to say that, there is no reservation found on your name in our records.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant