Hello.
user
Hello, how may I render you?
assistant
I want to cancel my recent reservation due to sudden postpone of my exams. Can you help me with that?
user
Sure, may I know your name?
assistant
I am Michael Campbell.
user
Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry Michael Campbell, no reservation is available by your name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant