Hello. Mark Jones here.
user
Hello, how may I assist you today?
assistant
I need to cancel my recent reservation which I have done earlier . Can you please help me out in cancelling my flight ticket?
user
Sure, please wait a minute.
assistant
Ok.
user
Sorry, there is no active reservation your name to cancel.
assistant
Ok, not a problem. Thank you for the information.
user
Thank you for choosing us.
assistant