Hi.
user
Hello, do you need any help from us?
assistant
Owing an emergency want to cancel my reservation, can you help me with it please?
user
Sure, could I have your name please?
assistant
My name is Jessica Wilson.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
That's ok, thank you for the response.
user
You are welcome, have a great day.
assistant