Hello.
user
Hello, how may I assist you today?
assistant
I need you to cancel my recent booking. Please help me.
user
Sure, may I know your name for the cancellation process?
assistant
Matthew Mitchell here.
user
Thank you, please wait for a moment.
assistant
Sure, I will wait.
user
Sorry, we couldn't find a reservation on your name to cancel.
assistant
That's ok. Thank you.
user
Welcome, thank you for reaching us.
assistant