Hello.
user
Hello, how can I aid you?
assistant
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
user
Sure, I am happy to help you. Please help me with your good name.
assistant
Thank you for your response, my name is Susan Adams.
user
Sorry, we did not find any active reservation on your name in our records.
assistant
Oh! It's ok, no problem. Thank you for your information.
user
Thank you for opting us.
assistant