Hello.
user
Hello.
assistant
Charles Scott here.
user
How can I help you Scott?
assistant
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Sure, I will help you. Please wait for a moment.
assistant
Thank you, take your time.
user
Sorry Scott, I did not find any reservation under your name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you for opting us.
assistant