Hello, I am Larry Parker.
user
Hello,. How can I assist you today?
assistant
Due to sudden demise of my grandfather I want to cancel my reservation, can you please help me out?
user
Sure, I will help you in canceling your reservation. There is a reservation found with your name. May I proceed for cancellation?
assistant
Ok, please cancel my reservation.
user
Your ticket has been cancelled.
assistant
Thank you for cancelling my reservation.
user
Thank you for picking us.
assistant