Hello.
user
Hello, how may I abet you?
assistant
I am Jason Johnson.
user
Ok.
assistant
I just want to change my existing reservation, due to sudden demise of my grand mother. Could you please help me in doing that?
user
I am sorry for that. We are here to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
 Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.
assistant
No problem, thank you for your information.
user
Thank you for availing us.
assistant