Hi.
user
Hello, how may I help you at this moment?
assistant
I would like to cancel my reservation as I am unwell, can you please help me?
user
Sure, I will help you. Please wait for a moment.
assistant
Sure.
user
I have found your reservation, shall I cancel it?
assistant
Yes, you can cancel it.
user
Your reservation is been cancelled successfully.
assistant
Thank you very much.
user
May I know your name?
assistant
Sure, my name is Karen Moore.
user
You are welcome, have a nice day.
assistant
Thank you so much.
user