Hello.
user
Hello, what can I do for you?
assistant
Myself Jacob Taylor from Charlotte. I want to do some changes in the existing reservation because my friends are not able to come on the those dates, can you please help me with that?
user
Sure, please wait a while.
assistant
Ok, thank you.
user
Thank you for waiting. Unfortunately we didn't found any reservation according to your name.
assistant
Ok, I think my previous reservation has not been booked properly at that time. Thank you for your information.
user
Thank you for reaching us.
assistant