Hello, I am Joseph Garcia.
user
Hello, how can I help you today?
assistant
Due to an emergency, I want to cancel my reservation. Can you please help me with it?
user
Sure, please hold on a moment. Thanks for waiting, we found a reservation with your name. would you like me to cancel?
assistant
Sure, cancel my reservation.
user
Ok, your ticket has been cancelled.
assistant
Thank you.
user
Thank you for opting us.
assistant