Hello.
user
Hello, how can I assist you today?
assistant
I just want to cancel my reservation as my planned trip got cancelled due to some issues, so help me.
user
Sure, may I know your good name?
assistant
Sure, my name is Susan Taylor.
user
Sorry to say that, no reservation was found with your good name.
assistant
No problem, thanks for your support.
user
Thank you for reaching us.
assistant