Hi. I am Emily Lopez.
user
Hello, how can I provide assistance for you?
assistant
Can you change my existing reservation due to my health issue?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait for a while, I will check your previous reservation.
assistant
Sure.
user
Thank you for being patience, there is no active reservation found on your name.
assistant
Ok, Not an issue. Thank you.
user
Thank you for contacting us.
assistant