Hello.
user
Hello, how may I help you today?
assistant
Can you please cancel my reservation, due to an emergency?
user
Sure, may I know your good name?
assistant
My name is Emily Jackson.
user
Ok, please wait for a minute.
assistant
Sure.
user
We found a reservation on your name, shall I cancel it?
assistant
Ok, proceed with the cancellation.
user
Your reservation has been cancelled.
assistant
Thank you for cancelling my reservation.
user
Thank you for reaching us.
assistant