Hello.
user
Hello, how may I aid you today?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I am here to help you out. Please provide me your name to check the reservation status on your name.
assistant
My name is Kathleen Collins.
user
Kathleen Collins, please allow me a moment.
assistant
Sure, take your time.
user
Sorry Kathleen Collins, there is no active reservation on your name in our database.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant