Hello.
user
Hello, how may I assist you today?
assistant
I want to cancel my reservation, so please help me in the cancellation.
user
Sure, may I know your name for the cancellation process?
assistant
Myself Stephen Smith.
user
Thank you, please wait for a while.
assistant
Ok.
user
Sorry, we couldn't find a reservation on your name to cancel.
assistant
Not an issue. Thank you.
user
Welcome, thank you for reaching us.
assistant