Hi.
user
Hello. How may I help you?
assistant
I am Carolyn Turner. Due to cold weather, I want to cancel my reservation. Please help me with that.
user
Sure, please wait a while I will check it out whether your reservation existed or not.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
No issues. Thank you.
user
Ok, thank you for reaching us.
assistant