Hi.
user
Hello, how can I aid you at this moment?
assistant
Can you help me in changing my recent reservation, as my exam is postponed?
user
Sure, may I know your name?
assistant
I am Jerry Brown.
user
Please allow me a moment to check the reservation status.
assistant
Sure.
user
Thanks for waiting, sorry there is no active reservation found with your name.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant