Hello.
user
Hello. How can I help you today?
assistant
I am looking to cancel my existing reservation because the planned trip got cancelled suddenly, can you please assist me to cancel my ticket?
user
Sure, I am here to help you with that.
assistant
Thank you for considering my request.
user
May I know your name?
assistant
My name is Kevin Williams.
user
Sorry, I didn't find any reservation on your name in our database.
assistant
Oh! It is sad to hear from your end. Anyways thank you for checking my ticket status.
user
Thank you for reaching us, have a nice day.
assistant
Welcome.
user