Hello. I am Samuel White.
user
Hello. How may I help you?
assistant
I would like to cancel my reservation as I am leaving for holiday trip, can  you please help me out?
user
Please wait for a moment.
assistant
Sure.
user
I have successfully cancelled your reservation and the amount will be refunded to you within 2 business days.
assistant
Thank you for your services.
user
Most welcome.
assistant