Hello.
user
Hello, How exactly I can serve you the best today?
assistant
I am Anna Scott.
user
Ok.
assistant
Owing to an emergency, I want to change an existing reservation, so please help me in changing the reservation?
user
Sure, I will help you with that. Please wait a moment.
assistant
Ok.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
Not an issue. Thank you.
user
Thank you for choosing us.
assistant