Hi.
user
Hello. How can I help you today?
assistant
Owing to an emergency, I want to cancel my reservation. Can you help me out?
user
Sure, I will help you to cancel your reservation.
assistant
Ok, please check the details on the name of Shirley Walker.
user
Sure, please allow me a moment.
assistant
Ok.
user
Sorry Walker, no reservation found on your name to cancel your reservation.
assistant
That's ok, thank you.
user
Welcome, have a nice day. Thank you for choosing us.
assistant