Hello.
user
Hello, how may I help you?
assistant
Owing an emergency, I want to cancel my reservation. Can you please help me out?
user
Sure, may I know your name please?
assistant
My name is Eric Lopez.
user
Ok, please wait for a while.
assistant
Sure, I will wait for your information.
user
Sorry, there is no active reservation found with your name in our records.
assistant
That's ok, thank you for checking.
user
Most welcome.
assistant