Hello.
user
Hello. How can I help you?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, I will help you in cancelling your ticket. Can you please help me with your name to check?
assistant
Eric Brown here.
user
Eric Brown, regret to inform that there is no active reservation found under your name to cancel.
assistant
No problem, Thanks for the information.
user
Thank you for reaching us.
assistant