Hello.
user
Hello, how may I serve you?
assistant
Actually I have reserved a flight ticket but I am unable to catch the flight, so I need to cancel my ticket. Will you help me?
user
Sure, I will help you with the flight cancellation.
assistant
Thank you.
user
Can you please provide your name?
assistant
My previous reservation is with name Matthew Lee, so please check with this name.
user
Sure, just hold on for a moment please. I will check and get back to you.
assistant
Ok, I will wait for your reply.
user
Thanks for your time and patience. I have found a reservation on your name and I will go ahead and cancel it.
assistant
Yes, please go ahead with cancelling.
user
Ok, now your flight reservation has been cancelled.
assistant
Thanks a lot for your assistance.
user
Thank you, It’s my pleasure assisting our customers.
assistant