Hello.
user
Hello, how may I help you?
assistant
I have some personal matters that need fixing so I need to change an existing reservation.
user
Sure, may I know your good name please?
assistant
Sure, my name is Amy Mitchell.
user
Ok, please wait a minute.
assistant
Ok.
user
Thank you for waiting. Unfortunately there is no reservation found with your name.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us.
assistant