Hi.
user
Hello, how may I help you today?
assistant
I am Betty Harris. I want to cancel my recent reservation as my exam got cancelled. Please help me out.
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Ok.
user
Sorry, we did not find any reservation with your name in our database.
assistant
That's fine, thank you for the information.
user
Thank you for reaching us.
assistant