Hello.
user
Hello.
assistant
I am Betty Williams.
user
Betty, how may I help you?
assistant
I had planned to go on a trip, but it was postponed due to some reasons. Can you change my recent reservation?
user
Sure, please give me a moment to check your ticket status.
assistant
Ok, take your own time.
user
Sorry, no reservation is available by your name.
assistant
That's ok. Anyways, thank you for your help.
user
Thank you for choosing us.
assistant