Hello.
user
Hello, how can I assist you?
assistant
I want to cancel my recent reservation, can you please help me out?
user
Sure, I'm glad to help you with that. May I know your good name please?
assistant
Sure, my name is Gregory Hill.
user
Ok, please wait while I'll check your reservation status.
assistant
Ok.
user
Gregory Hill, there is no active reservation found under your name to do cancellation.
assistant
It's ok, thank you for the information.
user
Thank you for choosing us, have a nice day.
assistant