Hello.
user
Hello, how can I assist you?
assistant
I have some personal matters that need fixing so I need to cancel my recent reservation. Can you please help me in that?
user
Sure, may I know your name?
assistant
My name is Emma Smith.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no issues. Thanks for your kind information.
user
Thank you.
assistant