Hello.
user
Hello, how can I aid you today?
assistant
I want to cancel my recent reservation due to some family issues. Can you please help me with this?
user
Sure, I am here to help you. May I know your name?
assistant
Myself Jason White.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, not an issue. Thank you for the information.
user
Thank you for opting us.
assistant