Hello.
user
Hello. How can I address you?
assistant
Can you please help me to cancel my reservation?
user
Sure, We are here to aid you.
assistant
Thank you.
user
May I know your name?
assistant
My name is William Jones.
user
Give me  a minute.
assistant
Sure.
user
Thanks for being waiting, We found a reservation by this name and it has been cancelled successfully.
assistant
Thank you.
user
Thank you for picking us.
assistant