Hello.
user
Hello, may I know your name?
assistant
I am Patrick Mitchell.
user
Patrick, how can I be at your service today?
assistant
I want to cancel my recent reservation, due to sudden demise of my great grandfather. Can you help me with that?
user
Sure, I can help you. Let me check with your details.
assistant
Ok.
user
Sorry to notify, there is no reservation active on your name.
assistant
Ok, no issue. Thanks for your assistance.
user
Thank you for reaching us.
assistant