Hi.
user
Hello, how may I help you?
assistant
I would like to change my flight reservation due to an emergency, can you please help me?
user
Sure, may I know your name?
assistant
My name is Nicholas Parker.
user
Hold on a minute.
assistant
Sure.
user
There was no reservation found on your name.
assistant
No problem. Anyway, thank you for the information.
user
Thank you for choosing us.
assistant