Hello.
user
Hello.
assistant
I am Jennifer Thomas.
user
How can I assist you at this moment?
assistant
I want to change my existing reservation, due to sudden demise of my grandfather. Can you please help me?
user
Sure Jennifer Thomas, I will help you with that.
assistant
Ok, I will wait for your response.
user
Please wait a moment to check your reservation status.
assistant
Ok.
user
Sorry Jennifer Thomas, no reservation has found under your name to change. Thank you for choosing us, have a good day.
assistant