Hi, myself Margaret Williams.
user
Hello, how can I guide you for today?
assistant
I want to cancel my reservation as I got some urgent work at my office, can you please do that for me?
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
Not an issue, thank you for checking.
user
Thank you for contacting us, have a nice day.
assistant