Hello.
user
Hello, how may I help you?
assistant
I have to modify my travel dates in the past ticket, can you please help me to check my ticket status and change the ticket details?
user
I am happy to help you, may I know your name to check your reservation?
assistant
Thank you for considering my request. My name is Catherine Rodriguez.
user
Sorry, no flight is reserved on your name to change it.
assistant
It's ok, not a problem with that. Anyhow thank you for checking my ticket status.
user
Thanks for consulting us.
assistant