Hi, I am Rebecca Edwards.
user
Hello, may I know how best I can help you today?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. So can you please help me with it?
user
Sure, please wait for some time, I will check with your existing reservation status.
assistant
Ok, take your time.
user
Sorry to notify, there is no reservation found on your given name.
assistant
That's ok. Thank you for the response.
user
Thank you for reaching us with a query.
assistant