Hi.
user
Hello, how can I assist you?
assistant
Barbara Wright here. Please help me out in changing my recent reservation.
user
Sure, I am here to help you.
assistant
Ok.
user
Please wait a minute I will get back to  you.
assistant
Ok, I will wait.
user
Thank you for waiting, sorry no reservation found on your name.
assistant
That's ok, thank you.
user
Thank you for reaching us, have a good day.
assistant