Hello.
user
Hello, how may I help you?
assistant
I am Katherine Lewis. I would like to cancel my reservation which is under my name. Can you please help me with that?
user
Sure, please wait for a while.
assistant
Sure, take your time.
user
Sorry Katherine, there is no active reservation found with your name in our records.
assistant
Ok, no issues. Thank you for checking.
user
Most welcome.
assistant