Hello.
user
Hello. What can I do for you today?
assistant
Unfortunately my trip was cancelled, due to some financial issues in my family, so I decided to cancel my reservation. Can you assist me in cancelling my ticket?
user
Sure, can I have your name so that I will check the reservation?
assistant
Yes, my name is Ryan Rodriguez.
user
Sorry Ryan, no reservation found on your name, I think your previous  reservation is not confirmed before.
assistant
Yes, it might be the reason. Anyways, thank you.
user
Do you need any other help?
assistant
No, thank you.
user
Ok, thank you for contacting us .
assistant
You are welcome.
user