Hi.
user
Hello, how may I aid you today from my end?
assistant
I want to cancel my reservation as my mother is unwell, can you please do that for me?
user
Sure, I am here to help you out. Please allow me a moment to check whether any reservation found on your name or not to cancel it?
assistant
Sure.
user
May I know your name?
assistant
My name is Raymond Evans.
user
Sorry, there is no active  reservation on your name.
assistant
No problem, thank you for checking.
user
Thank you for reaching us.
assistant