Hello.
user
Hello, how can I help you today?
assistant
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
user
Sure, I am here to help you with that. Can you please share your name?
assistant
Thank you for your response, my name is Larry Allen.
user
Please wait a moment.
assistant
Ok.
user
Sorry, there is no active reservation found on your name in our database.
assistant
Oh! It's ok, no problem. Thank you for your information.
user
Thank you for reaching us, have a nice day.
assistant