Hello, I am Edward Smith.
user
Hello, How can I provide assistance to you today?
assistant
Owing to an emergency I need to cancel my reservation, can you please help me?
user
Sure, we are gleeful to help you for cancellation. Please wait a while.
assistant
Ok.
user
Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?
assistant
Yes, you can cancel it.
user
Your ticket has been cancelled and your ticket fare will be refunded to your bank account.
assistant
Thank you.
user
Thank you for choosing us, Have a blissful day!.
assistant