Hi.
user
Hello.
assistant
I am Rebecca Hall.
user
How can I aid you?
assistant
I want to cancel my reservation, due to the heavy rains. Would it be possible to cancel my recent reservation?
user
Sure, I will help you with that.
assistant
Thanks.
user
 Rebecca Hall, we couldn't find any reservation under your name in our database.
assistant
It's ok, thanks for your information.
user
Thank you for reaching us.
assistant