Hello. I am James Turner.
user
Hello, how may I serve you for the day?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me out?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
We hardly tried to find your reservation but, no reservation has been found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for approaching us.
assistant