Hello, I am Nancy Mitchell.
user
Hello. How can I aid you?
assistant
I want to postpone my trip due to an emergency. Can you aid me in amending my existing reservation?
user
Sure, I am here to help you. Please, wait for a while.
assistant
Take your time.
user
Sorry, there is no reservation found on your name in our records.
assistant
No issues. Thank you for checking.
user
Thank you for opting us.
assistant