Hello, Christine Robinson here.
user
Hello Robinson, how may I help you today?
assistant
Due to some personal reason, I am unable to travel. Please can you cancel my ticket?
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry Robinson, there is no reservation found with your name in our records.
assistant
It's ok. Anyway, thank you for searching.
user
You are welcome.
assistant