Hi.
user
Hello. How may I assist you?
assistant
Can you help me in changing my recent reservation, as my exam is postponed?
user
Sure, I will help you in booking. May I know your name to proceed further?
assistant
I am Michelle Lee.
user
Michelle Lee, regret to inform that there is no active reservation found under your name to proceed.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant