Hello.
user
Hello, how may I aid you today?
assistant
Myself Rachel Lewis, I need to change my existing reservation as I have other plans this weekend. Please help me with it.
user
Sure, we are glad to help you.
assistant
Thank you.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Oh! not an issue, thank you for your information.
user
Thank you for reaching us.
assistant