Hi.
user
Hello, how may I aid you?
assistant
Due to the heavy rains, I am planning to cancel my recent reservation. Can you help me over that?
user
Sure, could you please provide your name?
assistant
Ok, my name is Amy Wright.
user
Please wait for a moment to check your details.
assistant
Take your time to get my current status of my reservation.
user
Sorry, no reservation found on your name.
assistant
It's ok, thanks for checking.
user
Thank you for reaching us.
assistant