Hi.
user
Hello, how may I help you today?
assistant
I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
user
 Sure, may I know your good name?
assistant
Christine Carter here.
user
Ok, please wait for a minute.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
That's ok, thank you for your help.
user
Thank you for availing us.
assistant