Hello, I'm Anna Jones. Due to an emergency I would like to change my existing reservation.
user
Hello, Anna. Ok, let me check your details.
assistant
Sure.
user
Please wait for a moment.
assistant
Ok.
user
Sorry to say there is no reservation found under your name.
assistant
Ok, that's fine.
user
Can I help you with anything else?
assistant
No thanks, thank you.
user
Thank you for reaching us.Have a nice day.
assistant