Hi.
user
Hello, how may I help you?
assistant
I want to cancel my reservation which is done recently due to some health issues, can you please help me in this?
user
Sure, we are here to help you. May I know your name please?
assistant
Thank you. Sure, my name is Emily Lewis.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, not an issue. Anyways, thank you for your service.
user
Thanks for contacting us.
assistant