Hello.
user
Hello, how may I assist you today?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed to some other date.
user
Sure, can I know your name please?
assistant
Sure, my name is Catherine King.
user
Please wait.
assistant
Ok.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Ok, no issues, thank you for your information.
user
Thank you for reaching us.
assistant