Hello. James Rodriguez here.
user
Hello. How can I assist you?
assistant
Due to sudden health issue, I am not able to travel in a flight on those date that I want to travel. So, I would like to change my reservation. Can you please help me out with that?
user
Ok, I am here to help you out.
assistant
Thank you.
user
Ok, there is no reservation been found on your name. Thank you for choosing our agency, have a safe journey.
assistant