Hello.
user
Hello. In which way I can help you at this moment?
assistant
Owing to emergency I want to cancel my reservation, can you help me with that?
user
Sure, I will help you with that. Could you please mention your name for further process?
assistant
I am Patrick Carter.
user
Ok, please hold on a moment.
assistant
Sure.
user
There is no previous reservation available under your name.
assistant
No issues, thank you for checking.
user
Thank you for reaching us.
assistant