Hi.
user
Hello. How can I assist you?
assistant
Owing to emergency I want to cancel my reservation, can You help me?
user
Sure, I will help you. Let me check your reservation status. May I know your name?
assistant
Myself Anthony Phillips.
user
Phillips, I did not find any reservation under your name in our database.
assistant
No problem, thanks for checking.
user
You are welcome and thank you very much for contacting us.
assistant