Hello.
user
Hello. How may I help you?
assistant
I want to cancel my reservation due to health problem, can you help me?
user
Sure. May I know on whose name you have made the previous reservation?
assistant
Myself Mark Martinez.
user
Mark, there is no reservation found with your details. Would you like to know anything else?
assistant
No problem, thanks for checking.
user
Thank you for choosing us, have a great day.
assistant