Hello.
user
Hello. How may I assist you?
assistant
I have to change my reservation as I have to prepare for my exams, can you please help me?
user
Sure, I will help you.
assistant
Thank you.
user
Let me know your name to check the reservation status.
assistant
My name is Steven Collins.
user
Thank you for providing the name. I did not find any reservation on your name to proceed for modification.
assistant
Not an issue, thank you for the information.
user
Thank you for approaching us.
assistant