Hello.
user
Hello. How can I help you today?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, I am very happy to help you with that.
assistant
Thank you.
user
I would like to know your name to cancel your reservation.
assistant
Catherine Thompson here.
user
Sorry, no reservation is found on your name in our database.
assistant
No problem, Thanks for the information.
user
Thank you for reaching us.
assistant