Hi.
user
Hello, how can I help you?
assistant
My name is Brandon Lee.
user
Ok.
assistant
  I was fallen sick due to bad weather here in my area. So I would like to cancel my current reservation.
user
Sure, please wait for a while.
assistant
Ok.
user
Sorry to tell that there is no reservation on your name.
assistant
That's ok, thank you for your help.
user
Thank you for approaching us.
assistant