Hello.
user
Hello. how may I aid you?
assistant
I want to do some changes in my existing reservation. Can you help me for that?
user
Sure, I am glad to assist you in that.
assistant
Thank you.
user
Before proceeding to change. May I know your name?
assistant
My name is Scott Edwards.
user
Sorry Scott Edwards, based on your name we have't found any previous fight reservation in airline database.
assistant
That's ok, thank you for checking.
user
Thanks for reaching us.
assistant