Hello.
user
Hello, how can I help you?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Ok, may I know your name please?
assistant
I am Brenda Turner.
user
Ok, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
Ok, no issues. Thanks for the information.
user
You are welcome, have a great day.
assistant