Hello.
user
Hello. How can I assist you today?
assistant
I am Lisa Jones. I would like to cancel my reservation due to my health issues. Can you help me?
user
Sure, I am here to help you. Please be on hold for a moment while I check your reservation status.
assistant
Ok, take your own time to check.
user
Lisa Jones, there is no active reservation found under your name in our database.
assistant
Oh! That's very sad to know. Thank you for checking anyways.
user
Thank you for contacting us.
assistant
Most welcome.
user