Hello,.
user
Hello, how may I aid you?
assistant
My wife is sick, so I need to change an existing reservation.
user
OK, may I know your name?
assistant
My name is Michelle Roberts.
user
OK, Please wait, I will let you know about reservation. Sorry, there is no reservation on Michelle Roberts.
assistant
That's not a problem, thank you.
user
Thank you for reaching us.
assistant