Hi.
user
Hello. How may I help you?
assistant
Please change my existing reservation owing to an emergency.
user
Sure, I am here to help you with that. Can you please tell me your name to check the ticket status?
assistant
Ok. My name is Mark Edwards.
user
Ok, please be on hold for a minute.
assistant
Sure.
user
Sorry to inform you that, I have not found any reservation on your name in our database to modify the details.
assistant
Thank you.
user
You are most welcome. Thank you for approaching us.
assistant