Hello.
user
Hello.
assistant
Steven Williams, here.
user
How may I help you Williams?
assistant
Due to heavy rainfall in JFK the Baseball match was postponed, so I want to cancel my reservation.
user
Ok fine. Well I'm here to help you with that.
assistant
Sure.
user
There is no reservation found on this name, do you want to make a new booking from us?
assistant
No, thanks. Thanks for your service.
user
It's my pleasure.
assistant