Hello.
user
Hello. How can I help you?
assistant
Due to heavy rains, I would like to cancel my recent reservation. Please help me out.
user
Yes, I can help you. Can you tell me your name for checking?
assistant
Thank you. My name is Samantha Wright.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for contacting us.
assistant