Hello, I am Samuel Gonzalez.
user
Hello, how may I help you at this moment?
assistant
As my team lead did not approve my leave, I would like to cancel my ticket.
user
Please wait for a moment. I will check in my database.
assistant
Ok, take your time.
user
Sorry Samuel, no reservation exists on your name.
assistant
That's ok, thank you for checking.
user
You are welcome. Thank you for checking.
assistant
Welcome.
user