Hello.
user
Hello, how can I assist you today?
assistant
Owing to an emergency I had to request for this change reservation.
user
Sure, may I know your good name?
assistant
My name is Barbara Carter.
user
Please wait for a moment.
assistant
Ok.
user
Sorry to say that, no reservation was found with your good name.
assistant
Thanks.
user
Thank you for opting us.
assistant