Hello.
user
Hello.
assistant
I am Charles Scott.
user
Scott, how may I help you?
assistant
I have a important meeting on the departure date, so I am unable to catch the flight. Can you please help me in cancelling the ticket?
user
Sure, I am glad to help you. Please give me a moment to check your ticket status.
assistant
Thank you, take your time.
user
Sorry, no reservation is found by your name.
assistant
It's ok, thank you for checking.
user
Thank you for contacting us.
assistant