Hello, I am Margaret Wright.
user
Hello, how may I assist you today?
assistant
Owing to an emergency I want to change my existing reservation, can you please help me with that?
user
Sure, please wait I will check the reservation on your name and get back to you.
assistant
Sure.
user
Sorry, there is no reservation found on your name to change.
assistant
Ok, no issues, thanks for your help.
user
Thank you for choosing us, have a good day.
assistant
Thank you.
user