Hello, I am Mary Wilson.
user
Hello. How may I assist you?
assistant
Owing to an emergency I want to cancel my recent reservation. Can you please help me with this?
user
Sure, I will help you.
assistant
Thank you.
user
Please, wait a minute.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name to proceed for cancellation.
assistant
No problem, thanks for your information.
user
Thank you for reaching us.
assistant