Hi.
user
Hello. How may I assist you today?
assistant
I want to cancel my recent reservation due to heavy rains. Can you help me for this one?
user
Sure, may I know your name?
assistant
Sure, Mary Smith here.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation on your name.
assistant
No issues, thank you for the information.
user
Thank you.
assistant