Hi.
user
Hello, how can I help you?
assistant
I need to change my current reservation due to urgent meeting, can you help me?
user
 Yes, I am here to help you. May I know your name please?
assistant
I am Laura Adams.
user
Ok, please stand by.
assistant
Sure.
user
Thank you for your time, sorry no reservation found on your name.
assistant
That's ok. Thank you.
user
Thank you for reaching us, have a nice day.
assistant