Hi.
user
Hello. How can I assist you at this moment?
assistant
I am Katherine Thompson. Can you help me changing my recent reservation, as my exam is postponed?
user
Sure Katherine, I am happy to help you with that.
assistant
Ok.
user
Please wait a moment to check your reservation status.
assistant
Sure.
user
Sorry Katherine Thompson, no reservation has found under your name to change.
assistant
That's ok, thank you.
user
Thank you for choosing us, have a good day.
assistant