Hi.
user
Hello, how may I help you?
assistant
Can you help me in changing my recent reservation, as my exam is postponed?
user
Sure, may I know your name?
assistant
Check under the name Charles Martin.
user
Thank you. Please wait, let me check your reservation status.
assistant
Sure.
user
Sorry, no reservation found under your name in our database.
assistant
That's ok, thank you.
user
You are welcome and thank you for choosing us.
assistant