Hello.
user
Hello. How may I help you?
assistant
I want to change my existing reservation due to bad health conditions. Can you help me with that?
user
Sure, I will help you. May I know your name?
assistant
Thank you. I am Linda Adams.
user
Thank you for providing your name, wait for a while.
assistant
Sure.
user
Thanks for waiting. I did not find any reservation on your name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant