Hello.
user
Hello, how may I assist you?
assistant
Can you aid me to cancel my reservation due to emergency?
user
Sure, may I know your good name please?
assistant
George Evans here.
user
Please wait for a moment.
assistant
Ok.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
No issue. Thank you.
user
Thank you for approaching us.
assistant