Hello.
user
Hello. How may I assist you today?
assistant
Emma Campbell here, I want to cancel my reservation.
user
Ok, please be on hold to check your previous reservation.
assistant
Ok, sure take your time.
user
We regret that, there is no reservation found with your name in our records.
assistant
It's ok, anyway thank you for the help.
user
Thank you for reaching us, have a great day.
assistant