Hello.
user
Hello. How may I assist you today?
assistant
Due to heavy rainfall, please help me in cancelling my recent reservation.
user
Sure, I will help you in booking, please hold on for a moment to check your reservation status. There is no any active reservation with your name in my database.
assistant
Ok, thank you for the information.
user
May I know your name please?
assistant
My name is Angela Robinson.
user
Angela, thank you for reaching us.
assistant