Hello. I am Patrica Brown.
user
Hello, how can I help you?
assistant
Yesterday I have booked a ticket for Oakland but your agent misplaced my origin code from Oakland to Boston, so want to change an existing reservation. Can you please help me?
user
Sure, please wait for a moment.
assistant
Sure.
user
Sorry, no reservation found with your name.
assistant
Ok, no issues. Thanks for your help.
user
Thank you for opting us.
assistant