Hello.
user
Hello. How may I help you today?
assistant
I need to cancel my reservation as I am not able to travel there due to my ill health. So, can you help me in cancellation of my reservation?
user
May I know your name please?
assistant
Sure, my name is Jennifer Adams.
user
Please give me a moment.
assistant
Sure, I will wait for your response.
user
We did not find any reservation on your given name in our records.
assistant
Oh! It might not booking properly at the time of booking. Anyways thank you for the information.
user
Thank you for choosing us.
assistant