Hi.
user
Hello.
assistant
I am Donald White.
user
How may I aid you?
assistant
I need to cancel my reservation as my plan to go for trekking got cancelled. Can you help me?
user
Sure, please give me a moment to check it.
assistant
Sure.
user
Thank you for waiting, there is no reservation found for the user name in our back end to help in cancellation process.
assistant
That's Ok, thanks for your response.
user