Hello.
user
Hello, how may I address you for the day?
assistant
Due to some technical issues at my head office I need to change my reservation. Can you help me in changing my reservation?
user
Sure, may I know your good name to check the reservation?
assistant
Carolyn Walker is my name.
user
Thank you for providing your name. There is no reservation found on your name.
assistant
Ok, no issues. Thanks for your service.
user
Thank you for choosing us.
assistant