Hello, I am Nicole Lewis.
user
Hello, how can I aid you?
assistant
Due to sudden demise of my great grandmother, I want to cancel my recent reservation. Can you aid me for cancellation?
user
Sure, give me a minute.
assistant
Ok.
user
Thank you, I found a reservation for you. Your reservation has been cancelled.
assistant
Thanks for your help.
user
Thank you for connecting us.
assistant