Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please cancel it?
user
Sure, can I know your name?
assistant
Sure, my name is Janet Carter.
user
Ok, please hold on a moment.
assistant
Sure.
user
Sorry, there is no reservation found on given name.
assistant
That's Ok, thanks for your response.
user
Thank you for reaching us.
assistant