Hi.
user
Hello, how can I be at your service?
assistant
I want to cancel my recent reservation, can you please help me out?
user
 Sure, may I know your good name?
assistant
Ok, my name is Benjamin Adams.
user
Ok, please wait for a minute.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
It's ok, thank you for the information.
user
Thank you for approaching us.
assistant