Hello,.
user
Hello.
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, may I know your name please?
assistant
My name is Kathleen Anderson.
user
Ok, please be on hold.
assistant
Ok.
user
We regret to say that, there is no reservation found on your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for choosing us, have a great day.
assistant