Hi.
user
Hello. How can I aid you today?
assistant
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
sure, I will help you with that. May I know your name please?
assistant
Dorothy Robinson here.
user
Please wait for a while, let me check your previous reservation status.
assistant
Sure.
user
Thank you for waiting. We found a reservation under your name and it has been cancelled successfully.
assistant
Thanks for your information.
user
Thank you for contacting us, have a nice day.
assistant