Hi.
user
Hello, how may I assist you today?
assistant
Can you please help me in cancelling my recent reservation?
user
Sure, may I know your name for the cancellation process?
assistant
I am Joshua King.
user
Thank you, please wait for a moment.
assistant
Ok.
user
Sorry, we couldn't find a reservation on your name to cancel.
assistant
No issues. Thank you.
user
Welcome, thank you for reaching us.
assistant