Hello.
user
Hello.
assistant
I am Charles Thompson.
user
How can I amend you today?
assistant
Can you please cancel my reservation as the music festival which I want to attend got postponed?
user
Sure Charles Thompson, please wait for a couple of minutes.
assistant
Ok.
user
Sorry, no reservation done on your name in our records. Thank you for picking us.
assistant
Ok, thank you.
user