Hello.
user
Hello. How can I aid you today?
assistant
I want to do some changes in my existing reservation. Can you help me for that?
user
Sure, I am gleeful to help you with that reservation changing.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Katherine Walker.
user
Please wait for a while, let me check your previous reservation status.
assistant
Sure, I will wait for your response.
user
Thank you for waiting. There is no active reservation found on your name in our database to change.
assistant
That's ok, thank you for checking.
user
Most welcome, thank you for reaching us. Have a great day.
assistant