Hi,.
user
Hello, how may I help you?
assistant
I am Kimberly Wilson, I want to cancel my recent reservation as I am hospitalised. Please help me out.
user
Sure, please wait a moment I'll check the details and revert you.
assistant
Ok.
user
Thanks for waiting, unfortunately there were details found regarding your reservation.
assistant
No problem, thank you for the information.
user
Thanks for choosing us, have a nice day.
assistant