Hello.
user
Hello, how may I serve you?
assistant
I want to cancel my reservation due to my bad health. Can you help me with that?
user
Sure, may I know your name please?
assistant
My name is Alexander Nelson.
user
Wait a moment.
assistant
Sure.
user
Thank you for your time, we did not find any active reservation in your name to cancel.
assistant
Ok, thank you for the information.
user
Thank you for reaching us.
assistant