Hi.
user
Hello. How may I assist you?
assistant
Due to the sudden change in climate, my FIFA tournament got postponed. So I want you to change my existing reservation.
user
Sure, I am here to help you. Can I have your name please to check the status of your reservation?
assistant
Sure, Emily Lopez here.
user
Please wait a moment.
assistant
Sure.
user
Emily Lopez, no reservation has been found on your name in our records.
assistant
Ok, no issues. Thank you for your assistance.
user
Thank you for approaching us.
assistant