Hello. I am Laura Martinez.
user
Hello, do you need any help from us?
assistant
I want to cancel my existing reservation because my trip dates are postponed.
user
I understand your request and will be happy to help you.
assistant
Thank you for your positive response.
user
Sorry, there is no reservation matching with your name in our portal to cancel further.
assistant
It's ok, thank you for checking.
user
Thank you for consulting us, have a great day.
assistant