Hi. I am Ruth Gonzalez.
user
Hello, how may I aid you?
assistant
Can you help me to cancel my reservation? Because my exam is schedule on the same date.
user
Sure, please wait a moment I will check your complete reservation details and proceed further with your cancellation.
assistant
Sure, please check my details.
user
Sorry to say, there is no active reservation found on your name in my website.
assistant
Ok, no issues. Thank you for your service.
user
Thank you for approaching us, have a nice day.
assistant