Hello.
user
Hello.
assistant
I am Carol Thompson.
user
How can I aid you for the day?
assistant
I want to change my existing reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I will help you with this. Please give me a moment to check your reservation status.
assistant
Sure, take your time.
user
Carol Thompson, there is no active reservation found under your name in our database.
assistant
That's ok, thank you for your information.
user
Thank you for opting us.
assistant