Hello.
user
Hello, how can I help you?
assistant
I want to change my existing reservation, as my health is not good. Can you please help me out with it?
user
Sure, can you please provide me your name to check the reservation?
assistant
Thank you for the response, my name is Jason Hernandez.
user
Sorry, there is no reservation with your given name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant