Hello.
user
Hello. How may I assist you?
assistant
Joshua Thomas here.
user
Happy to meet you Joshua Thomas.
assistant
As one of my friend had missed his flight, my planned trip had been cancelled. Can you help me?
user
Sure, I am here to help you. Sorry, I am unable to find a reservation in your name.
assistant
Ok. That's fine.
user
Thank you for consulting us.
assistant
You are welcome.
user