Hello.
user
Hello, how may I provide assistance to you?
assistant
I want to cancel my recent ticket booking due to office work that my manager did not approve my leaves, so can you please cancel it?
user
Sure, may I know your name to check the reservation in the list?
assistant
My name is Kenneth Phillips.
user
Ok, please wait for a while.
assistant
Ok.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
No issue, thank you for the information.
user
Thank you for contacting us.
assistant