Hello,.
user
Hello, how may I serve you?
assistant
I am Laura Mitchell, my family tour can postponed, so I want to change my existing reservation.
user
Sure, please wait a while.
assistant
Sure.
user
Thanks for your time. We found that there was no reservation found with your name.
assistant
Ok, not an issue. Thank you for your quick response.
user
Thank you for opting us.
assistant