Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my recent reservation, as my health is not good. Can you please help me out with it?
user
Sure, Let me know your name to check your reservation?
assistant
Thank you for the response, my name is Karen Walker.
user
Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?
assistant
Yes, please cancel it.
user
Your ticket has been cancelled and your ticket fare will be refunded to your bank account.
assistant
Thanks for the great help.
user
Thank you for choosing us.
assistant