Hi.
user
Hello, how may I aid you today?
assistant
I want to change my previous reservation due to urgent meeting. Can you please help me with that?
user
Sure, I will help you. Can you please share your name?
assistant
I am Kenneth Wright.
user
Please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
That's ok. Thank you for your service.
user
Thank you for choosing us.
assistant