Hi.
user
Hello. How can I aid you?
assistant
    Would it be possible to cancel my reservation, which I have done with my name?
user
Sure, may I know the name?
assistant
My name is Brian Hill.
user
Sorry, there is no active reservation has been found under your name in our database to cancel it.
assistant
That's ok, thank you for the response.
user
Thank you for reaching us.
assistant