Hello.
user
Hello. How may I assist you today?
assistant
 I am Robert Robinson. Actually, I am planning to cancel my recent reservation, can you help me out?
user
Nice to meet you Robert Robinson. Sure, I here to help you.
assistant
that's great.
user
Please wait for a minute.
assistant
Sure.
user
Robert, there is no reservation found on this name. Do you want to make a new booking from us?
assistant
No, thank you.
user
Thanks for contacting us.
assistant