Hello.
user
Hello. How may I help you?
assistant
I am planning to change an existing reservation,due to health issue. Can you please help me out?
user
Sure. May I know your name?
assistant
Myself Shirley Green.
user
I regret, there is no reservation by your name.
assistant
Not a big deal, anyhow thank you very much for checking the reservation status.
user
Thank you.
assistant