Hello.
user
Hello, how can I help you today?
assistant
I would like to cancel my recent reservation due to some personal issues, will you help me with that?
user
Sure, may I know your good name?
assistant
Thank you for accepting my request. Myself John Moore.
user
Please wait for a moment.
assistant
Sure, I will wait.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant