Hello.
user
Hello, what can I do for you today?
assistant
I am Brandon Lee. Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
Sure, we are here to help you. Please allow me to check your details and let you know the current status of your reservation.
assistant
Sure.
user
Thank you for your time, I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
Not an issue. Thank you.
user
Thank you for contacting us.
assistant