Hello.
user
Hello, how may I assist you?
assistant
As my trip got cancelled due to heavy rain at my destination, can you please help me with cancelling my reservation?
user
Sure, may I know your good name?
assistant
I have made the reservation on the name Jessica Baker.
user
Please, hold on.
assistant
Ok.
user
No reservation found on your name.
assistant
No worries at all, thank you for your help.
user
Thank you for choosing us, have a nice day.
assistant