Hello,.
user
Hello, how can I assist you today?
assistant
I want to cancel my reservation, As my friends already done my reservation with some other airlines. Can you help me out?
user
Sure, we are gleeful to help you for cancellation.
assistant
Thank you.
user
May I know your name to check your details in our database?
assistant
Sharon Turner, is my name.
user
Ok, please wait a while.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, not a problem. Thanks for approaching us.
user
Thank you for choosing us.
assistant