Hello.
user
Hello. How may I assist you?
assistant
My holiday trip has been cancelled. So, I would like to cancel my reservation which is under my name. Can you please help me with that?
user
Oh! That's sad to hear, can you tell me your name please?
assistant
Sure, my name is Gary Edwards.
user
Ok, give me a moment to check.
assistant
Sure, take your time.
user
Gary Edwards, no reservation was found by your name. Sorry for the inconvenience by our agency.
assistant
Ok, no issues. My brother might have cancelled my reservation. Anyways, thank you for checking.
user
Have a great day Gary Edwards.
assistant