Hello. I am Edward Davis.
user
Hello, how may I serve you today?
assistant
Due to an emergency, I need to cancel my reservation. Can you please help me with it?
user
Sure, we can help you. Please wait for  a while.
assistant
Ok.
user
Sorry we did not find any reservation against your name in our database.
assistant
Ok, not an issue. Thank you.
user
Thank you for approaching us.
assistant