Hi, my name is Donald baker.
user
Hello, how can I help you?
assistant
Due to the sudden demise of my granny, I am unable to catch the flight. So I had a request to you to cancel my recent reservation?
user
Sure, please wait for a moment.
assistant
Ok.
user
Thanks for waiting, I found a reservation on your name, shall I cancel the ticket?
assistant
Yes, you can proceed to cancel.
user
Ok. Your reservation has been cancelled.
assistant
Thanks for your kind service.
user