Hi. I am Steven Martin.
user
Hello, how can I assist you?
assistant
Owning to an emergency, I would like to cancel my ticket.
user
Please wait a while, I will check and let you know.
assistant
Ok.
user
Thank you for waiting.
assistant
Ok.
user
Sorry, No reservation found on your name.
assistant
Ok, Thank you for your information.
user
Thank you for reaching us.
assistant