Hi, I am Susan Thomas.
user
Hello, how can I help you today?
assistant
Owing to an emergency, my FIFA tournament got cancelled. So I want you to cancel my recent reservation.
user
Sure, please hold on a moment.
assistant
Sure.
user
Thanks for holding on, there is no active reservation on your given name.
assistant
Ok, no worries at all. Thank you.
user
Thank you for opting us.
assistant