Hi.
user
Hello, how may I assist you today?
assistant
Could you help me to amend my existing reservation?
user
Sure, may I know your name for the changing process?
assistant
My name is Brandon Allen.
user
Thank you, please wait for a while.
assistant
Sure.
user
Sorry, we couldn't find a reservation on your name to cancel.
assistant
Not a problem, thank you for checking.
user
Welcome, thank you for reaching us.
assistant