Hi.
user
Hello. How may I assist you at this moment?
assistant
Please change my existing reservation owing to an emergency.
user
Sure, I am here to help you out with that. Please give me a moment to check your previous reservation status.
assistant
Ok.
user
May I know your name please?
assistant
My name is Paul Perez.
user
Sorry Perez, we couldn't find any reservation on your name in our records.
assistant
Thanks.
user
Thank you for reaching us.
assistant