Hello.
user
Hello. How can I help you for the day?
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, may I know your name please?
assistant
My name is Robert Miller.
user
Please wait for a moment, let me check your previous reservation status.
assistant
Sure, take your time.
user
Thank you for waiting. There is no active reservation found on your name in our database to change.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us. Have a great day.
assistant