Hello.
user
Hello, how may I help you at this moment?
assistant
I want to cancel my reservation due to some health issues, so please help me.
user
Sure, we are here to help you with cancellation.
assistant
Thank you.
user
May I know your name?
assistant
Sure, my name is Carol Williams.
user
Ok, please wait for a moment.
assistant
Ok, I will wait.
user
Thanks for waiting, there was no reservation found on your name to cancel it.
assistant
Not a problem, thank you.
user
Thank you for reaching our service.
assistant