Hello. I am Karen Hall.
user
Hello, How can I help you?
assistant
I want to change my existing reservation due to bad weather condition, can you please help me with that?
user
Sure, I am happy to help you. Please wait for a while.
assistant
Ok.
user
Thanks for waiting, we did not find any active reservation on your name in our records.
assistant
Not an issue, thank you.
user
Thank you for contacting us.
assistant