Hello.
user
Hello. How can I help you?
assistant
Due to heavy floods, I couldn't come out and travel. So, please cancel my reservation.
user
May I know your name please?
assistant
My name is Sarah Clark.
user
Please wait a while, I will check and inform you.
assistant
Ok, take your time.
user
There is no reservation on your name in our database.
assistant
Its ok, thank you for the information.
user
Thank you for utilizing our services.
assistant