Hi. I am Kathleen Roberts.
user
 Hello, how can I assist you today?
assistant
I need to change my existing reservation, as my scheduled football match got postponed due to bad weather. Can you help me in my changing reservation?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait a moment.
assistant
Sure, I will wait for your response.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
Not an issue, thank you for your kind information.
user
Thank you for choosing us.
assistant