Hi.
user
Hello. How may I be of your service?
assistant
Due to heavy rains my cricket match is postponed, can you help me to change my reservation?
user
Sure, please let me know your name to proceed futher.
assistant
I am Michael Smith.
user
Wait a moment I will check and revert to you.
assistant
Ok.
user
Thanks for waiting, we did not found any reservation on this name.
assistant
Ok, no issues.
user
Thanks for reaching us.
assistant