Hello.
user
Hello.
assistant
I am Thomas Lopez.
user
How may I guide you today?
assistant
I had planned to go on a trip, but it was postponed due to some reasons. Can you change my recent reservation?
user
Sure, I will help you with that. Can you please wait for a while.
assistant
Yes, take your time.
user
I am sorry to say that there is no reservation found under your name.
assistant
That's ok. Anyways, thank you for your help.
user
Thank you for choosing our agency.
assistant