Hello,.
user
Hello, how may I help you?
assistant
 I want to cancel my recent reservation, because I want to travel with my friends by road. Can you please help me with that?
user
Sure, can you please provide your name?
assistant
My name is Justin Perez.
user
Please wait for a while, I will check and revert you.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no issue. Thank you.
user
Thank you for reaching us.
assistant