Hi.
user
Hello. How can I help you now?
assistant
I need to cancel my recent reservation due to an emergency, can you please help me out?
user
Sure, I am happy to help you.
assistant
Thank you.
user
For checking your reservation status, we need to know your name. So, please forward me your name.
assistant
Sure, my name is Sharon White here.
user
Ok, please wait for a while.
assistant
Sure, I will wait.
user
Sorry to say that, there is no reservation found on your name in our records.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us, have a good day.
assistant