Hello.
user
Hello, may I know your name?
assistant
I am Helen Adams.
user
Helen, how may I assist you?
assistant
My bank exams got postponed so I need to change my existing reservation, Can you please help me with that?
user
Sure, we can help you with that. Just wait a moment, I will check our reservation list and let you know.
assistant
Sure.
user
Helen, there is no reservation found on your name to modify.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching our service.
assistant