Hi.
user
Hello. How can I help you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Yes, I can help you. Give me a moment.
assistant
Sure.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Myself Charles Rodriguez.
user
Thank you for contacting us.
assistant
No problem, thanks for checking.
user