Hello.
user
Hello. How can I aid you today?
assistant
Due to sudden demise of my Great grand father, I just want to cancel my recent reservation. Can you please aid me with cancellation?
user
Sure, I will aid you with that. May I know your name for further process?
assistant
Sure, please check my reservation on the name of Carol Rodriguez.
user
Ok, please wait a moment.
assistant
Sure.
user
There is no previous reservation available under your name.
assistant
Ok, no problem. Thanks for your help.
user
Thank you for reaching us.
assistant