Hi.
user
Hello. How may I assist you today?
assistant
Can you please help me in cancelling my recent reservation?
user
Sure, I will help you in cancelling, please hold on for a moment to check your reservation status. May I know your name please?
assistant
Myself Brian Robinson.
user
Brian, I did not find any active reservation with your name in my database.
assistant
 Ok, fine thank you for giving information.
user
It's my pleasure.
assistant