Hi.
user
Hello. What can I do for you now?
assistant
I would like to cancel my ticket, because my holiday trip program was postponed.
user
Ok.
assistant
Will you help me in this?
user
Sure, to help you I want to know your name to cancel.
assistant
The ticket has been reserved with name Dennis Roberts.
user
Thanks for your name.
assistant
It's Ok.
user
I did not get any reservation on your name to cancel.
assistant
Ok. Thank you.
user
Thank you for reaching us.
assistant