Hello.
user
Hello. How may I help you?
assistant
Can you please assist me with cancelling my booking today?
user
Sure, we are here to help you.
assistant
Sure.
user
May I know your name please?
assistant
Ok, my name is Lisa Adams.
user
Sorry to inform you that there is  no active reservation on your given name.
assistant
Oh! That's fine. Thank you for checking.
user
Thanks for contacting us.
assistant