Hello.
user
Hello. How may I help you?
assistant
Due to heavy rainfall, I would like to change my existing reservation.
user
Ok, I will help you with that .
assistant
Thank you.
user
May I know your name for finding your reservation?
assistant
Sure, my name is Alexander Martinez.
user
I am sorry, no reservation found on your name.
assistant
Ok, no issue, thank you for your information.
user
Thank you have a nice day.
assistant