Hello.
user
Hello, how may I best serve you today?
assistant
I made a reservation to watch the live cricket match, but due to bad weather conditions the match got postponed to other dates. Will you help me in changing my reservation?
user
Sure, I can help you that.
assistant
Thank you.
user
May I know your good name please?
assistant
Sure, my name is Nancy Wilson.
user
Ok, please wait for a moment.
assistant
Sure.
user
Unfortunately, there is no active reservation found on your name.
assistant
No problem, thanks for your assistance.
user
Thanks for communicating with us, wish you a happy day.
assistant