Hello.
user
Hello, how may I assist you?
assistant
Can you please help me in cancelling my recent reservation? As my planned trip has been cancelled.
user
Sure, may I know your good name please?
assistant
Sure, Margaret Gonzalez here.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
That's ok, thank you.
user
You are welcome.
assistant