Hello,.
user
Hello, How can I assist you?
assistant
I want to cancel my reservation, because my holiday trip is cancelled due to bad weather. Can you help me with that?
user
Sure, Please help me with your name.
assistant
I am Barbara Evans.
user
I am checking about your reservation status, Please wait a minute.
assistant
Sure.
user
Sorry, No reservation found on your name. Thank you for opting us.
assistant
Ok, no issues. Thanks for the help.
user