Hello.
user
Hello. How may I assist you?
assistant
I want to cancel my reservation due to sudden change in weather condition. can you assist me?
user
Sure, I am here to help you with your concern. May I know your name please to check your reservation status?
assistant
Thank you. Nancy King.
user
Please hold on a moment.
assistant
Sure.
user
Nancy King, no reservation has been found on your name in our database.
assistant
No problem, thank you for searching.
user
Thank you for choosing us.
assistant