Hello.
user
Hello, how may I help you?
assistant
Unfortunately my exams was postponed so I want to change my active reservation so, can you please help me to change my active reservation?
user
Sure, may I know your name?
assistant
Myself Eric Gonzalez.
user
Please wait for a moment to check your details.
assistant
Ok, I will wait.
user
Sorry, no reservation found on your name.
assistant
Ok, not an issues. Any way thank you for your time.
user
Thank you for reaching us.
assistant