Hello.
user
Hello. How may I help you?
assistant
Owing to an emergency, I just want to cancel my recent reservation. Could you please help me with cancellation?
user
Sure, I can do that for you. May I know your name?
assistant
Sure, my name is Jeffrey Thomas.
user
Thank you. Please wait for a while. Let me check your reservation status.
assistant
Sure.
user
Sorry, I have not found any reservation under your name in our database.
assistant
Ok, thanks for your information.
user
You are welcome and have a nice day.
assistant