Hello.
user
Hello, how may I aid you?
assistant
Due to my health conditions, I want to change my recent reservation.Can you help me with that?
user
Sure, we are here to help you. May I know your good name please?
assistant
Raymond Johnson here.
user
Please wait for a while.
assistant
Ok.
user
Thanks for your time, there is no active reservation found in your name.
assistant
No problem, Thanks for the information.
user
Thank you for choosing us.
assistant