Hello.
user
Hello. May I know your name to proceed further?
assistant
I am Benjamin Gonzalez.
user
How may I assist you today Benjamin?
assistant
I had done my booking last week to meet my grand mother.
user
Ok fine.
assistant
But accidentally my grand mother came to my home.So, I would like to cancel my flight ticket.
user
Sure, please wait for a minute to check the reservation details.
assistant
Ok.
user
Benjamin, I am really sorry to tell you. I cannot find any reservation with your name.
assistant
Ok, Thank you for the information.
user
Is there anything else I can do for you?
assistant
No, thank you.
user
It's my pleasure.
assistant