Hi.
user
Hello, How can I help you today?
assistant
Due to the sudden demise of my grandfather, I want to cancel my recent reservation.
user
Ok.
assistant
Can you cancel my reservation which is booked with the name of Virginia Harris?
user
Wait for a moment.
assistant
Sure.
user
Thanks for your time, but I can not find your name in reservation list to cancel further.
assistant
Ok, not a problem now.
user
Thanks for availing us.
assistant
Thanks for the excellent quick response.
user