Hi.
user
Hello. How may I assist you?
assistant
Owing to an emergency, my business conference got postponed. So I want you to change my existing reservation.
user
Yes, can you tell me your name?
assistant
Sure, Lisa Gonzalez here.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Ok, no worries at all.
user
Thank you for reaching us.
assistant
Thank you for your kind information.
user