Hi, my name is Barbara Scott.
user
Hello, how can I assist you?
assistant
Owing to an emergency, my brother engagement got postponed. So I had a request to you to cancel my recent reservation?
user
Sure. Please hold on a moment, I will check the availability of flight and get back to you.
assistant
Sure.
user
Sorry to notify you, unfortunately no reservation found on you given name.
assistant
Ok, no issues.
user
Thank you for choosing us.
assistant
Thanks for your quality service.
user