Hi. I am Paul Wilson.
user
Hello, how can I help you?
assistant
Due to some reasons my exams were postponed, so can you be my helping hand in changing existing reservation?
user
Sure, please wait a minute. I will check and get back to you.
assistant
Ok.
user
Thanks for waiting. Unfortunately there is no flight found by your name.
assistant
Not an issue. Thank you for quick response.
user
Thank you for choosing us.
assistant