Hello, I am Patricia Hall.
user
Hello, how may I best serve you?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, I will help you.
assistant
Thank you.
user
Please wait a moment, I will check the reservation data list and get back to you.
assistant
Sure.
user
Sorry to inform you there is no active reservation on your name.
assistant
No problem, thanks for your information.
user
Thank you so much for choosing us.
assistant