Hello.
user
Hello, how may I help you?
assistant
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Sure, may I know your name please?
assistant
Thank you for accepting my request, I have reserved it on the name of Deborah Miller.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, there is no active reservation found with your name in our records.
assistant
Oh! I think the ticket was not booked properly while I am booking. Thank you for checking.
user
Most welcome.
assistant