Hello.
user
Hello, how may I best serve you today?
assistant
I am Benjamin white, I want to cancel my ticket as my plan to visit my friend is postponed. Can you help me with cancellation?
user
Sure, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, no reservation found with your name to cancel the reservation.
assistant
Thanks for the information.
user
Thanks for availing us.
assistant