Hello.
user
Hello.
assistant
I am Benjamin Williams.
user
How may I assist you?
assistant
I want to cancel my recent reservation, due to ill health. Can you please help me?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait a moment, I will check the status of your reservation.
assistant
Sure, I will wait for your response.
user
Benjamin Williams, no reservation has been found on your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for approaching us.
assistant