Hello.
user
Hello. How may I help you?
assistant
My planned trip got cancelled unexpectedly, so I need to cancel my ticket. Can you please help me?
user
May I know your name please?
assistant
My name is Deborah Hill.
user
Sorry, there is no reservation found basis on your details.
assistant
It's ok, anyways thank you for checking.
user
Thank you for contacting us.
assistant
You are welcome.
user