Hello.
user
Hello.
assistant
I am Donald Brown.
user
How may I help you?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Sure, I will help you with that.
assistant
Thank you.
user
Sorry to say that, there is no reservation found on your name in our database, I think your previous reservation is not done before.
assistant
That's fine. Thank you for your service.
user
Thank you for reaching us.
assistant