Hello.
user
Hello, how may I help you?
assistant
Owing to an emergency I had to request for this change reservation, Can you please help me in that?
user
Sure, I am happy to help you. May I know your name?
assistant
My name is Nicole Mitchell.
user
Thank you. Please wait for a while.
assistant
Sure.
user
Sorry, I have not found any reservation under your name in our database.
assistant
Ok, that's not a problem. Thank you.
user
You are welcome and thank you for choosing us.
assistant