Hello.
user
Hello, how may I aid you?
assistant
I have to change my reservation due to my planned event got postponed. So please help me with that.
user
Sure, I can help you. May I know your name?
assistant
Thank you. Myself Dennis Edwards.
user
Sorry Dennis Edwards, no reservation is available by your name.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Thank you for choosing us.
assistant
Most welcome.
user