Hello.
user
Hello. How may I guide you today?
assistant
Can you aid me to cancel my reservation due to an emergency?
user
Sure, I am here to help you with that. May I know your name please?
assistant
Raymond Anderson here.
user
Please wait for a moment, let me check your previous reservation status.
assistant
Ok.
user
There is no active reservation found on the name of Raymond Anderson in our database to cancel.
assistant
No issue, thank you.
user
Thank you for reaching us, have a great day.
assistant