Hi.
user
Hello. How can I help you?
assistant
Myself Rachel Carter. Due to some health issues, I cannot reach my destination. Can you help me in changing my existing reservation?
user
Sure. Give me a moment, while I check for your details.
assistant
Ok.
user
Sorry to say that there is no reservation found on your name.
assistant
No problem. Thank you.
user
You are welcome.
assistant