Hello.
user
Hello. How can I serve you?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me?
user
Sure. May I know your good name?
assistant
William Green here.
user
Please wait.
assistant
Ok.
user
Thanks for waiting. There is no reservation found on your name.
assistant
No problem, Thanks for the information.
user
Thank you.
assistant