Hi.
user
Hello, how can I assist you?
assistant
Can you please help me in changing my existing reservation?
user
Ok, please can I know your name to proceed further?
assistant
Dennis Garcia.
user
Ok, please be on hold while I check the records of reservation.
assistant
Sure.
user
Sorry, there is no reservation been found on your name to amend it.
assistant
No problem, thank you.
user
Thank you for choosing our agency.
assistant