Hello, Nicholas young here.
user
Hello Young, how can I assist you?
assistant
Actually, due to the bad climate, I want to cancel my reservation. Will you please help me in cancelling my reservation?
user
Sure, give me a minute.
assistant
Sure.
user
Sorry Young, there are no reservations found on your name.
assistant
It's ok, no problem.
user
Thank you for approaching us.
assistant
Most welcome.
user