Hello.
user
Hello. How can I aid you?
assistant
Can you please aid me to change my existing reservation as my schedule is cancelled?
user
Sure, please provide me the name to check for the status.
assistant
Please check with the name Donald Phillips.
user
Please be on hold, while I check for the reservation list.
assistant
Sure, I will wait for your response.
user
Thank you for waiting. Here, there is no active reservation have been found under your name in our database to amend it.
assistant
That's fine, not an issue. Anyway thank you for checking.
user
Thank you for reaching us.
assistant