Hello.
user
Hello, how may I help you?
assistant
I am Donna Adams. I need to change my reservation due to my planned event got postponed. So please help me with that.
user
Sure, I will help you.......
assistant
Thank you.
user
Please wait for a while.
assistant
Sure, take your time.
user
Sorry Donna, there is no active reservation found with your name in our records.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Most welcome.
assistant