Hi. I am Matthew Thompson.
user
Hello, how may I oblige you today?
assistant
I want to cancel my recent reservation as my exam got cancelled. Please help me out.
user
Sure, I would be happy to help you.
assistant
Thank you.
user
Please wait for some time.
assistant
Ok.
user
Thanks for waiting. We found a reservation on your name. Shall I proceed to cancel?
assistant
Yes, please.
user
Your ticket has been cancelled.
assistant
Thank you.
user
Thank you for choosing us.
assistant