Hello.
user
Hello.
assistant
I am Shirley Allen.
user
Shirley Allen, how can I aid you today?
assistant
I want to change my reservation, due to some health. Can you please help me out?
user
Sure, I am here to help you.
assistant
Thank you.
user
Hold on for a moment. Let me check.
assistant
Sure.
user
Sorry Shirley Allen, there are no flights reserved on your given name formerly.
assistant
That's ok, thank you for checking.
user
Welcome, thank you for choosing us. Have a great day.
assistant