Hello.
user
Hello, how may I assist you?
assistant
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
user
Sure, will you please let me know your name?
assistant
Thank you for your response, my name is Susan Phillips.
user
Ok, let me check the current status and revert you.
assistant
Ok.
user
Thanks for waiting, there is no reservation found active under your name in our data base.
assistant
Oh! It's ok, no problem. Thank you for your information.
user
Thank you for picking us.
assistant