Hello,.
user
Hello, how can I help you today?
assistant
Owning to an emergency, I want to cancel my resent reservation. Can you please help me with this?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
I am Raymond Wilson.
user
Please hold on.
assistant
Sure.
user
Thanks for your time, there is no active reservation found on your name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for opting us.
assistant