Hello.
user
Hello, how may I aid you today?
assistant
I would like to change my existing reservation, can you help me in that?
user
Sure, I am here to help you out. Please provide me your name to check the reservation status on your name in our database.
assistant
Sure, myself Christine Smith.
user
Please allow me a moment.
assistant
Sure, I will wait for your response.
user
Sorry Christine Smith, there is no active reservation on your name in our database.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you for reaching us.
assistant