Hello.
user
Hello.
assistant
Melissa Clark here.
user
How can I assist you today?
assistant
Due to sudden health problem, I am not able to travel in a flight on those dates. Can you please help me out with cancelling of my reservation?
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Sure, take your time.
user
Melissa, there is no reservation found under your name.
assistant
Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.
user
Thank you for contacting us. Thank you for contacting us.
assistant