Hello.
user
Hello, how may I assist you today?
assistant
My Adventure trip got postponed, Can you please change my existing reservation?
user
Sure, may I know your name for the changing process?
assistant
Sure, I am Stephen Wright.
user
Please, wait for a while.
assistant
Ok.
user
Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.
assistant
Ok, Thank you for your help.
user
Welcome, thank you for reaching us.
assistant