Hello, I am Robert Carter.
user
Hello, how may I assist you today?
assistant
Can you please cancel my earlier reservation as one of my friend's is not feeling well, we postponed our trip?
user
Sure, I will check your earlier reservation and I will help you for cancellation. Please wait for a while.
assistant
Ok.
user
Thanks for being patient, we did not found any reservation on the name of Robert Carter.
assistant
Ok, thanks for the information.
user
Thank you for availing us, have a nice day.
assistant