Hi.
user
Hello. How can I support you today?
assistant
Owing for an emergency, I would like to cancel my reservation. Can you please help me out?
user
Sure, may I know your name please?
assistant
My name is Christine Baker.
user
Please wait, I will check your previous reservation.
assistant
Sure.
user
I found your reservation and cancelled it successfully.
assistant
Thank you very much.
user
Thank you for choosing us.
assistant