Hi.
user
Hello. How may I assist you?
assistant
Owing to emergency I want to cancel my recent reservation, can you help me with that?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name?
assistant
I am Kimberly Nelson.
user
Just a minute.
assistant
Sure.
user
Thank you for waiting. I did not find any reservation on your name to cancel.
assistant
No problem, thank you for the information.
user
Thank you for availing us.
assistant