Hi. Cynthia Adams here.
user
Hello, how may I abet you?
assistant
As I have fallen sick suddenly due to bad weather, I would like to cancel my recent reservation.
user
Sure, let me check the reservation list and revert you.
assistant
Ok sure.
user
We found a reservation by your name. Shall I proceed to cancel?
assistant
Yes, please proceed.
user
Your request for cancellation has been processed and your refund amount will be initiated with 2 to 3 working days.
assistant
That's fine, thank you for your help.
user
Thank you for approaching us. We look forward to serve you again.
assistant
Most welcome.
user