Hi.
user
Hello. May I know your name please?
assistant
Myself Cynthia Harris.
user
Cynthia, how can I help you?
assistant
For some personal issues I want to cancel my reservation, can you please help me?
user
Sure, I am here to help you. Sorry, there is no reservation found on your name.
assistant
It's ok. Thank you for the information.
user
Thank you for choosing us, have a nice day.
assistant