Hi.
user
Hello. How may I assist you now?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Ok, may I know your name please?
assistant
I am Jack Turner.
user
Please allow me to check with your booking status.
assistant
Sure.
user
Jack Turner, there is no flight reservation found by your name.
assistant
Ok, no issues.
user
Thank you for choosing our services.
assistant
Thanks for the information.
user