Hello.
user
Hello, how may I help you?
assistant
Due to sudden changes in climate, I need to change my reservation. Can you please change my reservation?
user
Ok, we are here to help you. May I know your name to proceed?
assistant
Paul Clark is my name.
user
Ok, let me check. Sorry there is no reservation made on this name.
assistant
Ok, no issues. Thanks for your information.
user
Thank you for choosing us.
assistant