Hello.
user
Hello, how can I help you?
assistant
I have already reserved my ticket, but right now I want to cancel that reservation.
user
Sure, can I know your name please?
assistant
I am Kathleen Allen.
user
Sorry Allen, I didn't find any reservation basis on your details.
assistant
It's ok.
user
Thank you for contacting us.
assistant
Thank you for your ongoing valuable information.
user