Hello.
user
Hello. How can I help you?
assistant
I am Samuel Roberts, owing to an emergency I want to cancel my ticket. Can you help me?
user
Sure, please wait for a while.
assistant
Sure.
user
We found your reservation. Would you like me to cancel your reservation?
assistant
Yes, cancel it.
user
Sure. Successfully your reservation is cancelled.
assistant
Thank you for your help.
user
Thank you and have a nice day.
assistant