Hi. I am Eric Evans.
user
Hello, how may I serve you today?
assistant
 I want to cancel my reservation owing an emergency.
user
Sure, we are glad to serve you. Please wait for a while, let me check your reservation and let you know.
assistant
Ok.
user
Thanks for your time, sorry, no reservation found with your name.
assistant
 Thank you for your service.
user
Thank you for reaching us, have a great day ahead.
assistant