Hello.
user
Hello, how may I assist you?
assistant
I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket.
user
Sure, I am here to help you.
assistant
Thank you.
user
On whose name the ticket has been reserved formerly?
assistant
Ticket has been booked on the name Jerry Wright.
user
Sorry Jerry Wright, there are no flights reserved on your given name formerly.
assistant
No issues. Thank you for checking.
user
Welcome, thank you for choosing us.
assistant