Hello.
user
Hello, how may I help you at this moment?
assistant
I need you to make few changes in recent booking. Please help me.
user
Sure, may I know your name?
assistant
Donna Martin here.
user
Please wait a minute.
assistant
Sure, take your time.
user
Sorry, there is no reservation found on your name.
assistant
That's ok. Thank you.
user
Thank you for reaching us.
assistant