Hello.
user
Hello, how may I aid you today?
assistant
I want to cancel my reservation, so please help me in the cancellation.
user
Sure, may I know your name please?
assistant
Myself Betty Roberts.
user
Please wait for a moment.
assistant
Ok.
user
Sorry Roberts, there is no reservation found as per your name in our database.
assistant
Not an issue. Thank you.
user
Thank you for reaching us with a query.
assistant