Hi. I am Sandra Lee.
user
Hello, how can I guide you for today?
assistant
Actually I am an old person and I don't know how to modify a flight ticket that is booked by my son in the last week but suddenly I got admitted in hospital with a typhoid fever, so I am unable to travel the trip and my son is busy in his office work. Can you please help me in modifying my flight ticket booking?
user
Please give me a minute, I will check status of your existing reservation.
assistant
Sure, I can wait for your response.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, that's fine. No issues with that one. Thank you for your information.
user
Thank you for contacting us, have a nice day.
assistant