Hello.
user
Hello, how may I help you today?
assistant
I want to cancel my reservation, so please help me in the cancellation.
user
Sure, we are here to help you. May I know your name please?
assistant
My name is Debra Baker.
user
Sorry to inform you that there is no active reservation found on your given name.
assistant
Not an issue. Thank you.
user
Thanks for contacting us.
assistant