Hello.
user
Hello, how can I assist you?
assistant
I would like to cancel my flight reservation as my trip got postponed, can you please help me?
user
Sure, I am here to help you out. Please may I know your name to check for the reservation state?
assistant
My name is Ashley Young.
user
Ok, thank you for waiting. Sorry as per our reservation records your flight ticket is not found to cancel.
assistant
Not an issue, thank you for the information.
user
Thank you for choosing our agency.
assistant