Hello.
user
Hello. How may I aid you?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help?
user
Sure, I am here to help you. May I know your name to check your reservation status?
assistant
My name is Samantha Clark.
user
Ok, please give me a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our records.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant