Hello.
user
Hello, how may I help you?
assistant
I am Ruth Gonzalez. I have to change my flight ticket booking that I am unable to attend the trip, can you please help me in flight ticket modification?
user
Sure, I will help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
Sorry Ruth, there is no reservation found with your name in our records.
assistant
No problem, thank you for your information.
user
Most welcome.
assistant