Hello.
user
Hello, how can I help you?
assistant
Owning to a emergency I want to change my existing reservation. Can you please help me with this?
user
Sure, we are happy to help you. Can I know your name?
assistant
Myself Anna Robinson.
user
Thank you. Please wait, let me check your reservation status.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, not an issue. Thank you for checking.
user
You are welcome and thank you for choosing us.
assistant