Hello.
user
Hello, how may I assist you?
assistant
Actually my Hockey competition is postponed, so that I want to cancel my recent reservation. Can you help me?
user
Sure, I am here to help you for this. May I know your name please?
assistant
Thank you, I am George  Lopez.
user
Please wait for a while.
assistant
Sure.
user
Sorry for inconvenience, no reservation is found under your name to cancel.
assistant
Ok, not an problem. Thank you for your help.
user
Thank you very much for contacting our agency.
assistant