Hello,.
user
Hello. How can I assist you?
assistant
Please cancel my recent reservation owing to an emergency.
user
Sure, I am happy to help you. Let me check your reservation status first.
assistant
Ok.
user
For checking, may I know your name?
assistant
My name is David Wilson.
user
Sorry, I have not found any reservation on your name in our database.
assistant
Thanks.
user
David, thank you for contacting us.
assistant