Hello.
user
Hello.
assistant
Myself Catherine Perez.
user
Catherine Perez, may I know your concern of approaching our agency?
assistant
Last week, I had booked a ticket to Austin to meet my old friends. But due to some strange climatic conditions at Austin, they warned me not to do journey in flights for some couple of days. So, can you please help me in cancelling my recent reservation?
user
Sure, I am here to help you in cancelling your reservation. Can you please wait for a moment while I check your reservation status?
assistant
Sure, I'll be online. Take your own time.
user
Catherine Perez, I have searched the database with your provided details but I couldn't find any active reservation under your name.
assistant
How can it be possible? Will you please recheck it once?
user
I have rechecked the database on your request but I didn't find any reservation under your name.
assistant
Oh! May be something went wrong while I was booking the ticket. I'll go through it once and get back to you later. Thank you for your service anyways.
user
Thank you for utilising our service, have a great day.
assistant