Hi.
user
Hello. How may I aid you today?
assistant
I have planned to cancel my reservation due to sudden change in my trip, can you assist me?
user
Sure, I am glad to help you with the ticket cancellation. I need some basic information to check your ticket details, can you please tell me your full name?
assistant
Patricia Hernandez.
user
Ok, please wait a minute I will get back to you with the present status.
assistant
Sure.
user
Thank you for waiting, I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
No problem, thank you for searching.
user
Thank you for approaching us.
assistant