Hello.
user
Hello, how can I aid you for the day?
assistant
I am Barbara Hernandez. Due to some problems my trip was cancelled so can you please cancel my flight ticket?
user
Sure, please wait for a moment.
assistant
Ok, thank you for your response.
user
Thank you for waiting, there is no reservation found with the given name.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for contacting us.
assistant