Hello.
user
Hello.
assistant
My name is Sarah Phillips.
user
How can I assist you Sarah Phillips?
assistant
Due to an emergency, I would like to cancel my reservation. Can you help me?
user
Sure, I will help you with this. Wait a moment please, let me check the reservation status in our database and get back to you.
assistant
Ok.
user
There is no active reservation found under your name in our database to cancel it.
assistant
Oh! that's fine, thank you for the information.
user
Thank you for contacting us.
assistant