Hello.
user
Hello, how may I assist you?
assistant
I am Charles Robinson. Owing to an emergency I want to cancel my recent reservation. Can you please help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait for a while, I will check and get back to you.
assistant
Sure, make it fast.
user
Sorry, there is no reservation found on your given name.
assistant
No problem. Thanks for your information.
user
Thank you for choosing us.
assistant