Hello.
user
Hello, how can I help you today?
assistant
I want to change my recent reservation as my plan to meet my family got postponed as I am super busy, can you please help?
user
Sure, may I know your good name?
assistant
My name is Carol Parker.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
No problem, thank you for your time.
user
Thank you for reaching us.
assistant