Hi.
user
Hello. How can I assist you today?
assistant
I want to change my reservation as I am unwell, can you please help me?
user
please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Not an issue, thank you for checking.
user
May I know your name please?
assistant
My name is Raymond Thomas.
user
Thank you Raymond for reaching us.
assistant
You are welcome.
user