Hello.
user
Hello, how may I aid you?
assistant
Owing to an emergency, I just want to cancel my recent reservation. Can you please help me with cancellation?
user
Sure, I am glad to help you. May I know your name?
assistant
Sure, my name is Ruth Adams.
user
Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry Ruth Adams, no reservation is available by your name.
assistant
Ok, thanks for your information.
user
Thank you for reaching us.
assistant