Hi.
user
Hello. How may I assist you?
assistant
I would like to cancel my flight reservation as my grandmother is unwell, please help me out.
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please to check your reservation status?
assistant
I am Samantha Smith.
user
Please wait a moment.
assistant
Sure.
user
Samantha Smith, no reservation has been found on your name in our database.
assistant
Not an issue. Thank you for the information.
user
Thank you for reaching us.
assistant