Hello.
user
Hello. I hope you are good today, what can I do for you?
assistant
I want to cancel my reservation, due to heavy rain. Can you please help me for that?
user
Sure, may I know your name please?
assistant
My name is Jack Robinson.
user
As per your request there is no reservation found on your name,  Jack Robinson.
assistant
That's ok, no problem.
user
Do you want to know anything else?
assistant
No, thank you for checking.
user
Thanks for opting us. Have a nice day.
assistant