Hi,.
user
Hello, how may I help you today?
assistant
I want to cancel my recent reservation due to medical emergency. Can you assist me?
user
May I know your name please?
assistant
My name is Eric Brown.
user
Please give me a moment.
assistant
Ok.
user
There is no reservation found with your given name.
assistant
Ok, thanks for your information.
user
Thank you for reaching us.
assistant