Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my reservation due to heavy rains at my destination place, so please cancel it.
user
Sure, can I have your name please?
assistant
Sure, my name is Andrew Perez.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your given name.
assistant
No problem, thanks for your quick response.
user
Thank you for opting us.
assistant