Hello. I am Pamela White.
user
Hello. How can I assist you?
assistant
As my exam is postponed, I want to cancel my reservation. Can you help me?
user
Sure, I will help you to cancel your reservation. Give me a moment.
assistant
Ok.
user
Sorry White, there is no reservation found on your name to cancel.
assistant
No issue, thank you.
user
Welcome. Thank you for choosing us.
assistant