Hi.
user
Hello. How may I address you today?
assistant
I intend to change my existing reservation which was made on the name of Kathleen Lopez. Can you help me with it?
user
Sure, I'll help you with this. Please wait a moment I will check the reservation status.
assistant
Sure.
user
Thank you for waiting, we did not found any reservation by your name.
assistant
That's ok, thank you for the response.
user
Thank you for opting us.
assistant