Hello.
user
Hello.
assistant
I am Brian Brown.
user
How may I help you?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.
user
Sure, please wait for a moment.
assistant
Thank you. I will wait for your response.
user
Sorry, there is no reservation matching with your name in our portal. Thank you for reaching us.
assistant
I did not get any information regarding cancellation of my reservation. Anyway, thank you for your time.
user