Hello.
user
Hello, how may I help you?
assistant
I am Elizabeth Green. I want to cancel my recent reservation due to an emergency work, can you help me in cancel reservation?
user
Sure, I will help you. Please hold on a moment, I will check and get back to you.
assistant
Sure.
user
Sorry, there is no reservation found on given name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant