Hi.
user
Hello. How may I assist you today?
assistant
Can you please help me in cancelling my recent reservation?
user
Sure, may I know your name?
assistant
I am Mary Jones.
user
Please wait a moment.
assistant
Ok.
user
Sorry, there are no active reservations on your name to cancel.
assistant
No issues, thank you.
user
Thank you for reaching our service.
assistant