Hi.
user
Hello, how may I assist you today?
assistant
I am Ryan Williams. Can you help me to cancel my reservation?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name to cancel.
assistant
No issues, thank you for your time.
user
Thank you for approaching us.
assistant