Hello.
user
Hello. How may I assist you today?
assistant
Unexpectedly the planned trip is postponed by my friend's, so I need to change the details in the previous ticket. Can you help me?
user
Sure, I can help you with that.
assistant
Thank you.
user
May I know your name?
assistant
My previous ticket is under the name Robert Nelson.
user
There is no previous reservation found on your name.
assistant
It's ok, no problem. Thank you for the information.
user
Thank you for reaching us, have a nice day.
assistant