Hi.
user
Hello. How may I assist you today?
assistant
Owing to an emergency, I want to change my existing reservation.
user
Sure, we are here to help you with this.
assistant
Thank you.
user
Please let me know your name to check the reservation list.
assistant
Sure, Kevin Williams here.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry, there is no active reservation have been found under your name in our database to amend it.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for approaching us.
assistant