Hello, my name is Kimberly King.
user
Hello, how may I help you?
assistant
I have personal matters that need fixing, so I need to cancel my  recent reservation.
user
Sure, please wait a moment.
assistant
OK, I will wait.
user
Sorry, there is no reservation found based on your name.
assistant
That's not a problem, thank you.
user
Thanks for contacting us.
assistant