Hello.
user
Hello, how can I assist you?
assistant
Can you please help me to cancel my reservation due to heavy rains at my place?
user
I am here to help you with that. To check with the reservation status, can you please help me with your name?
assistant
Sure, I am Rebecca Hill.
user
Rebecca Hill, we regret to inform that there is no active reservation found under your name to cancel.
assistant
No issues, thank you.
user