Hi.
user
Hello.
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I am here to help you. Can you please please let me know your name to proceed further?
assistant
I am Ronald Thompson.
user
Please wait for a while, I will check and let you know.
assistant
Sure.
user
Sorry, no reservation found on your name to cancel.
assistant
No problem, thanks for checking.
user
Most welcome.
assistant