Hi, I am Steven Miller.
user
Hello, how may I help you today?
assistant
Due to Earthquake disaster happened in the place where I wanted to visit, I would like to change my reservation. Can you help me with that?
user
Sure, please wait for a while.
assistant
Ok.
user
There is no reservation found with your given name.
assistant
Ok, thanks for the information.
user
Thank you for approaching us.
assistant