Hello.
user
Hello. How may I help you?
assistant
I would like to change my travel dates, due to some problems I am unable to travel those dates so can you please change my reservation?
user
Sure, I am glad to help you. May I know your name to check your ticket status in our website?
assistant
Thanks, my name is Barbara Moore.
user
Please hold on for a moment.
assistant
Ok.
user
Sorry Moore, no reservation is found by your name.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for choosing us.
assistant