Hi,.
user
Hello, how may I help you today?
assistant
I am Matthew Gonzalez. I want to cancel my recent reservation as my tour got cancelled. Please help me with cancellation.
user
Sure, I will help you with that. Please wait for a while, I will check and get back to you.
assistant
Ok.
user
Sorry, there is no reservation found on your given name.
assistant
Ok, no problem. Thank you.
user
Thanks for choosing us.
assistant