Hello.
user
Hello, how may I help you today?
assistant
Owing to an emergency I want to change my existing reservation. Can you help me out with this?
user
Sure, may I know your name please?
assistant
Sure, I am Patricia Campbell.
user
Ok, hold on a moment I will get back to you.
assistant
Ok.
user
Thanks for holding on,. We are sorry to say you that we have not found any reservation on your name.
assistant
Ok. No problem. Thank you for your information.
user
Thanks for contacting us.
assistant