Hi.
user
Hello. How can I assist you at this moment?
assistant
I want to change my existing reservation owing to an emergency.
user
Sure, I am here to help you with this. Can you please provide your name to check your reservation status?
assistant
My name is John Scott.
user
Wait a moment please.
assistant
Sure.
user
John Scott, there is no active reservation found under your name in our database.
assistant
Thank you.
user
Thank you for contacting us.
assistant