Hello.
user
Hello. How can I asses you in this time?
assistant
I am Lisa Hill. I want to cancel my reservation, due to heavy snowfall in New York.
user
Sure, I am here in helping for you. Please give me some time to find your recent booking in our data base.
assistant
It's ok, thank you for information.
user
Thank you for your time in waiting. I am unable to find your recent booking which you have done in your previous time. I think your ticket booking is not placed while you are booking.
assistant
That's ok, thank you for your inforamtion.
user
It's my pleasure.
assistant