Hello.
user
Hello, how can I guide you for today?
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
I will help you with that.
assistant
Thank you.
user
May I know your name?
assistant
I am James Collins.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure, take your time.
user
Sorry, there is no reservation found under your name in our database.
assistant
That's ok, thank you for your information.
user
Thank you for contacting us, have a nice day.
assistant