Hi.
user
Hello, how can I help you now?
assistant
I want to cancel my reservation due to sudden demise of my great grand father. Can you help me in this?
user
Sure, I will help you with cancellation. Please wait for a moment, while I check for the reservation.
assistant
Ok.
user
Thank you for waiting, sorry there is no reservation found on your name.
assistant
I am Jack Thompson. Thank you for your service.
user
Thank you for reaching us.
assistant