Hello.
user
Hello. How may I help you?
assistant
Owing to an emergency, I need to change my existing reservation. Can you please help me out?
user
Sure, I will help you. Please can you tell me your name?
assistant
My name is Sharon Collins.
user
Ok, please wait a minute.
assistant
Sure.
user
Sorry Sharon, there is no reservation found under your name in our records.
assistant
It's ok, thank you for the information.
user
Most welcome.
assistant