Hello,.
user
Hello, how can I help you?
assistant
I am Nancy Taylor.
user
Ok.
assistant
Owing to an emergency I want to change my existing reservation, can you please help me with that?
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry, there was no reservation found with your name.
assistant
Ok, no issues.
user
Ok, thank you for opting us.
assistant
Thanks for your information.
user