Hello.
user
Hello. How may I assist you today?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, I will help you.
assistant
Thank you.
user
Please help me with the name on which you have reserved the ticket.
assistant
My previous reservation has done with the name Margaret Hill.
user
Please allow me minute to get your details from our database.
assistant
Sure, take your own time.
user
Thanks for your time. Margaret Hill, I am sorry to say that there is no booking done on your name.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for understanding. Thank you for reaching us. Have a great time.
assistant