Hello.
user
Hello.
assistant
I am Emma Collins.
user
How can I assist you today?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Thank you for accepting my request.  I will wait for your response.
user
Emma Collins, there is no reservation found under your name.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
You are welcome. Thank you for contacting us.
assistant