Hello.
user
Hello, how may I serve you at this moment?
assistant
There is a slight change in my recent reservation, can you please help me?
user
Sure, we are here to help you. May I know your name please?
assistant
Myself Emma Collins.
user
Ok, please be on hold.
assistant
Sure.
user
Sorry, we could not find any reservation on your name.
assistant
No issue, anyway thank you for checking.
user
Thank you for choosing us.
assistant