hello.
user
Hello.
assistant
I am Janet Hernandez. I want to cancel my reservation due to my health issue.
user
How may I help you out from my agency?
assistant
Help me by cancelling my reservation which I have done last week.
user
Sure, I am here o help you.
assistant
Thank you.
user
Sorry Janet, I have no fund any existing reservation under your name.
assistant
It's ok, anyway thank you for the information.
user