Hello.
user
Hello.
assistant
I am Edwards Thompson.
user
How can I assist you today?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Sure, take your time.
user
Edwards, there is no reservation found under your name.
assistant
That's ok, thank you for your information.
user
You are welcome. Thank you for contacting us, have a great day.
assistant