Hello.
user
Hello, how may I be at your service today?
assistant
I am Anthony Mitchell. I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you please help me in cancellation?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Ok.
user
Thank you for waiting. We found a reservation with your name. Shall I proceed to cancellation?
assistant
Yes, you can.
user
Your reservation has been  cancelled successfully.
assistant
Thank you.
user
Thank you for reaching us.
assistant