Hello.
user
Hello, how may I assist you at present?
assistant
I want to cancel my reservation due to some health issues, so please help me in cancellation.
user
Sure, we are here to help you with cancellation.
assistant
Thank you for accepting my request.
user
May I know your name please?
assistant
Sure, my name is Frank Johnson.
user
Sorry to tell you that, there was no reservation found on your name to cancel it.
assistant
Not a problem, thank you.
user
Thank you for availing our service.
assistant