Hi.
user
Hello.
assistant
Paul Edwards here.
user
I am your agent to assist you with your concern. May I know your concern?
assistant
Can you change my existing reservation to a new locations which I have done previously with my name.
user
Ok, please wait a moment while I check.
assistant
Sure, take your time.
user
Sorry Paul Edwards, there is no reservation been found on the name you have given.
assistant
It's ok, thanks for your information.
user
Thank you for choosing our agency.
assistant