Hi,.
user
Hello, how can I help you?
assistant
Please change my existing reservation owing to an emergency.
user
Sure, can I have your good name please?
assistant
I am Thomas Miller.
user
Please be on hold, I'll revert you back.
assistant
Ok.
user
There is no reservation found under your name to do changes in that.
assistant
Thank you.
user
Thank you so much for choosing us.
assistant