Hello.
user
Hello, how may I help you today?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, we are blissful to help you.
assistant
Thank you.
user
May I know your good name to proceed further?
assistant
I am Paul Johnson.
user
Please be on hold.
assistant
Sure.
user
There is no reservation found on your name in our database to cancel it.
assistant
No problem, thank you for the information.
user
Thank you for approaching us.
assistant