Hi.
user
Hello. In which way I can aid you at this moment?
assistant
I am Steven Johnson. Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I will help you with that. Please hold on a moment, I will check your reservation status.
assistant
Sure.
user
There is no previous reservation available under your name.
assistant
No problem, thanks for your information.
user
Thank you for reaching us.
assistant