Hello.
user
Hello, how may I help you today?
assistant
 I am Sharon Thomas want to cancel my reservation due to prepone of my meeting. Can you please help me with it?
user
Please wait for a while.
assistant
Ok.
user
We found a reservation with your given name, shall I proceed?
assistant
Ok proceed.
user
Your ticket has been cancelled. Amount will be credited in your bank account within four working days.
assistant
Thank you for your help.
user
Thank you for choosing us.
assistant