Hello, I am Donald Williams.
user
Hello, how may I help you today?
assistant
I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. so can you help me out with cancellation?
user
Sure, we are here to help you with cancellation.
assistant
Thank you.
user
Please be on hold, I will check the status of your reservation and let you know.
assistant
Ok.
user
Thanks for being hold, we did not find any reservation based on your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for approaching us.
assistant