Hi.
user
Hello, how may I serve you at this moment?
assistant
I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Eric Perez.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry we could not find any reservation on your name in our database.
assistant
That's Fine. Thank you.
user
Thank you for choosing us.
assistant