Hi.
user
Hello, how may I assist  you today?
assistant
Can you cancel my recent reservation?
user
Sure, may I know your name for the cancellation process?
assistant
Sure, I am Joseph Phillips.
user
Please, wait for a while.
assistant
Ok, take your time.
user
Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.
assistant
It's ok, thanks for checking.
user