Hello. My name is Elizabeth Young.
user
Hello, how can I help you today?
assistant
I want to cancel my ticket as my schedule is cancelled for some reasons. Can you please help me out with that?
user
Sure, please wait for a moment.
assistant
Please take your time.
user
Sorry to say that, no reservation was found with your good name.
assistant
No problem, thank you for checking.
user
Thank you for reaching us.
assistant