Hello, Ronald Allen here.
user
Hello, how can I assist you?
assistant
I need to cancel my recent reservation, as my exam got cancelled, please help me in cancelling?
user
Sure, please wait a moment.
assistant
Ok.
user
We found a reservation in your name. Shall I proceed to cancellation?
assistant
Ok, cancel my reservation.
user
Your reservation cancelled successfully.
assistant
Thank you for your service.
user
Thank you.
assistant