Hello.
user
Hello, how may I assist you?
assistant
My family has planned a trip but suddenly it got postponed due to heavy rains, can you cancel my booking?
user
Sure, may I know your name to check the previous reservation?
assistant
My name is Angela Perez and please search on that name.
user
Sorry Perez, no reservation found on your name.
assistant
Ok, no problem, I think my brother cancelled the ticket.
user
That's fine, thank you for reaching us.
assistant
Thank you for your quick help in searching.
user