Hello.
user
Hello, how can I guide you for today?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please help me out?
user
I will help you with that. May I know your name?
assistant
My name is Frank Williams.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
That's fine, thank you for your service.
user
Thank you for contacting us, have a nice day.
assistant