Hello.
user
Hello, How can I help you?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, I am here to help you, please provide your name.
assistant
My name is Rebecca Perez.
user
Ok, please wait.
assistant
Ok.
user
Thanks for waiting, there is no active reservation your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you.
assistant