Hello.
user
Hello. How may I help you?
assistant
My name is Robert Thomas. Actually I planned to visit Charlotte for a music concert, but due to bad weather, the concert is postponed.
user
So, may I know what type of service you looking for changing reservation or cancelling the reservation?
assistant
I would like to change my dates in my existing reservation.
user
Ok. Please wait a minute. I will check your previous reservation is there or not.
assistant
Sure, take your time.
user
There is no reservation found under your name.
assistant
That's fine. Thank you for your time.
user
Most welcome.
assistant