Hello.
user
Hello. How may I assist you now?
assistant
I would like to change my reservation as my exams postponed to some other dates, can you please help me out with that?
user
Sure, I am here to help you with that. May I know your good name to check your reservation status?
assistant
Thank you. Myself Matthew Edwards.
user
Ok, please be on hold.
assistant
Sure, I will wait for your response.
user
Sorry to inform you that, we have not found any active reservation on your name in our records.
assistant
That's ok, no problem. Anyway thank you for checking out.
user
Thank you for choosing us.
assistant