Hello.
user
Hello, how can I help you today?
assistant
Due to an emergency, I want to change my reservation.
user
Ok.
assistant
Can you help me?
user
Sure, I am here to help you. May I know your name to check reservation?
assistant
Kimberly Wright here.
user
Please, wait for a while.
assistant
Ok.
user
Thank you for your time, there is no reservation found on your name.
assistant
No problem, Thanks for the information.
user
Thank you for reaching us.
assistant