Hi.
user
Hello, may I know your name?
assistant
I just want to change my existing reservation, due to sudden demise of my great grand mother. I am Ronald Adams.
user
Sure, please wait a moment.
assistant
Sure.
user
Thanks for waiting. Sorry to inform, no reservation found with your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thanks for reaching us.
assistant