Hello.
user
Hello, how may I assist you?
assistant
Owing to an emergency I had to request for this change reservation. Can you please help me to change an existing reservation?
user
Sure, may I know your name?
assistant
My name is Kimberly Hall from Charlotte.
user
Kimberly Hall, we need some time to check the reservation list so could you please wait a moment.
assistant
Sure, take your own time.
user
I am sorry to say that there is no reservation on your name.
assistant
Ok, not a problem. Thanks for your information.
user
Thank you.
assistant