Hello.
user
Hello, how may I aid you?
assistant
I'm Betty Smith.
user
Hello Smith.
assistant
Can you please change my existing reservation as I want to travel in a direct flight to catch another flight?
user
Sure, wait a moment to check your reservation status.
assistant
Ok.
user
Sorry Smith, we don't found any reservation under your name.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for approaching us.
assistant