Hi.
user
Hello, how can I guide you for today?
assistant
Owing an emergency want to cancel my reservation, can you please help me with it?
user
May I know your name, please?
assistant
Yes, my name is Gregory Mitchell.
user
Please give me a minute, I will check your reservation status.
assistant
Ok.
user
Sorry, there is no reservation found under your name.
assistant
That's ok, thank you for the response.
user
Thank you for contacting us, have a nice day.
assistant