Hello.
user
Hello.
assistant
Frank Clark here.
user
How can I help you today?
assistant
Due to sudden health issue, I am not able to travel in a flight on those dates, can you please help me out with cancelling of my reservation?
user
Sure, I can help you with that.
assistant
Thank you.
user
Ok, please wait a moment.
assistant
Sure, take your time.
user
There is no previous reservation found on your name Frank Clark.
assistant
Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.
user
Thank you for reaching us.
assistant
Welcome.
user