Hello.
user
Hello, how can I help you?
assistant
I am Amanda Evans. Due to some emergency problem, I need to cancel my reservation. Can you please help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please give me a moment to check your details and I will get back to you with the current status.
assistant
Sure.
user
Sorry to inform you that there is no active reservation on your name.
assistant
No problem. Thank you.
user
Thank you for choosing us.
assistant