Hi.
user
Hello. How may I assist you?
assistant
I need to cancel my reservation as exams got cancelled, can you please help me?
user
Sure, I will help you. Please provide me your name for checking your reservation status.
assistant
I am Kimberly Thomas.
user
Thomas, please wait for a while.
assistant
Ok.
user
Sorry Thomas, I did not find any reservation under your name in our database.
assistant
Ok, no problem. Thank you.
user
You are welcome and thank you for choosing us.
assistant