Hello.
user
Hello.
assistant
I am Joshua Baker.
user
How may I help you today?
assistant
I just want to change my existing reservation, due to my exams has been postponed.
user
Sure, we are here to help you.
assistant
Thank you.
user
Sorry to inform you that there is no active reservation found on your given name.
assistant
Ok, thank you.
user
Thanks for reaching us, have a nice day.
assistant