Hello.
user
Hello, how can I best assist you now?
assistant
I am Melissa Nelson. I would like to cancel my reservation as I am leaving for pilgrimage, can you please help me out?
user
Sure, we are here to help you in that. Please stay online, I will check the previous list and revert to you.
assistant
Sure.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
Ok no problem, thank you for your services.
user
Thanks for consulting us, wish you a great day.
assistant