Hello, Rebecca Johnson here.
user
Hello, Rebecca. How can I help you today?
assistant
Owing to an emergency I have request you to cancel my reservation. Can you please help me out?
user
Please allow me a minute to check the details of previous reservation.
assistant
Ok.
user
Your patience is greatly appreciated. Rebecca, I see that there is no reservation found under your name.
assistant
Ok, thank you for the information.
user
You are welcome. Thank you for contacting us.
assistant