Hello.
user
Hello, how can I aid you?
assistant
I want to change my reservation, can you please help me?
user
Sure, may I know your name?
assistant
My name is Janet Martin.
user
We found your reservation, can you share your trip dates?
assistant
My trip dates are Dec 30 and Jan 01.
user
May I know your airport codes?
assistant
My airport codes are OAK and IAH.
user
Sorry, there is no reservation found under your name.
assistant
No problem, thank you for your information.
user
Thank you for reaching us.
assistant