Hi.
user
Hello. How can I aid you?
assistant
I would like to change my flight reservation due to some emergency, can you please help me?
user
Sure, may I know your name to check for the availability of reservation in our records?
assistant
Thank you. Myself Margaret Phillips.
user
Ok, please can you wait for a moment?
assistant
Sure.
user
Ok, thank you for waiting. Sorry as per the reservation records your reservation is not available to change.
assistant
Not an issue. Thank you for the information.
user
Thank you for choosing our agency.
assistant