Hi.
user
Hello, how may I help you?
assistant
Can you please cancel my recent reservation? As my planned trip has been cancelled.
user
Sure, I am here to help you for this. May I know your name please?
assistant
Sure, my name is Katherine Edwards.
user
Please wait for a while.
assistant
Sure.
user
Sorry for inconvenience, no reservation is found under your name to cancel.
assistant
Oh! That's ok, thank you for giving the information anyways.
user
Thank you very much for approaching our agency.
assistant