Hello.
user
Hello, welcome to our agency. How can I assist you?
assistant
My cousin has given a surprise visit to my house due to which I would like to cancel my recent reservation. Can you help me?
user
Yes, I am glad to help you. May I know your name please to check the reservation status?
assistant
I had reserved the ticket with the name Helen Roberts.
user
Helen, please give me a minute.
assistant
Ok, take your time.
user
I couldn't find your reservation details in our database, Helen.
assistant
How could it be possible? I have confirmation mail sent by your agency. I demand an explanation for this.
user
Helen, we did not receive your payment and it is the reason which your ticket got cancelled.
assistant
It's ok, no issues.
user
Hope your query got cleared. Is there anything else I could help you?
assistant
No, thank you for your information.
user
Thank you for contacting us, have a good day.
assistant