Hello.
user
Hello. How may I assist you?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me out?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please to check your previous reservation status?
assistant
My name is Jessica Lopez.
user
Jessica Lopez, no reservation has been found on your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant