Hello.
user
Hello, how can I help you at this moment?
assistant
Myself Samuel Williams. I want to change my existing reservation, can you help me in that?
user
Sure, I will help you with it. Please wait while I find your active reservation.
assistant
Sure, I will wait.
user
We didn't find any reservation on your name in our system.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you.
assistant