Hello,.
user
Hello, how may I aid you?
assistant
I want to cancel my recent reservation due sudden demise of my grandfather. Could you help me out in cancelling my ticket?
user
Sure, May I know your name?
assistant
I am Ashley Wilson.
user
Ok, please standby.
assistant
Sure.
user
Thank you for your patience, There was no reservation found on your name to cancel it.
assistant
Ok, no issue. Thank you for quick service.
user
Thank you for opting us.
assistant