Hello.
user
Hello.
assistant
Alexander Hall here.
user
How can I assist you today?
assistant
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Sure, I am glad to help you.
assistant
Thank you.
user
Please wait for a while let me check your previous reservation.
assistant
Ok, take your time.
user
Thank you for waiting. Sorry Hall, there is no reservation found on your name in our records to cancel it.
assistant
Oh! I think the ticket was not booked due to server issue.
user
Thank you for reaching us.
assistant
Anyway, thank you for the information.
user