Hello.
user
Hello. How may I assist you now?
assistant
I want to change my existing reservation, can you please help me with this?
user
Sure, I am glad to assist you with your request. Can I know your name to check your previous reservation?
assistant
I am Michael Thomas.
user
Please be on hold.
assistant
Sure.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us, hope you have a great day.
assistant