Hi.
user
Hello. How may I help you?
assistant
Owing to an emergency, I want to change my existing reservation.
user
Yes, can you tell me your name?
assistant
Sure, Michael Nelson here.
user
Sorry to inform you that there is no reservatio\n found on your name.
assistant
Ok, no issues.
user
Thank you for reaching us.
assistant
Thank you for your information.
user