Hello.
user
Hello, how may I render you today?
assistant
Due to sudden demise of my granny, I want to change my existing reservation. Can you help me.
user
Sure, may I know your name please?
assistant
Carol Gonzalez.
user
Please wait a while, I will check the reservation list and get back to you.
assistant
Sure.
user
Thanks for waiting. We tried hardly to change your reservation, but no reservation found on your name.
assistant
Ok, no worries at all. Thank you.
user
Thank you for choosing us.
assistant