Hi.
user
Hello, how may I assist you today?
assistant
I would like to cancel my recent reservation due to an emergency, can you please help me?
user
Sure, may I know your name for the cancellation process?
assistant
Sure, my name is Catherine Roberts here.
user
Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.
assistant
Ok, not an issue.Thank you for your information.
user
Welcome, thank you for reaching us.
assistant