Hello.
user
Hello. How can I aid you today?
assistant
I want to cancel my previous reservation because I am unable to travel due to some health issues. Can you please help me with that?
user
Sure, I am here to help you.
assistant
Thanks a lot for accepting my request.
user
May I know know on whose name the ticket has been reserved formerly?
assistant
The previous ticket was booked with the name Scott Hall.
user
Sorry Scott Hall, there are no flights reserved on your given name formerly.
assistant
Oh! It is sad to hear from your end. Anyhow thank you for checking my ticket status.
user
Welcome, thank you for choosing us. Have a great day.
assistant
You are welcome.
user