Hello.
user
Hello, how can I help you today?
assistant
I would like to change my reservation, due to bad weather condition. Can you please help me?
user
Sure,  I will help you with that.
assistant
Thank you.
user
May I know your good name?
assistant
My name is Edward Garcia.
user
Please wait for a while.
assistant
Sure, take your own time.
user
Thanks for being patient, there is no active reservation found on your name to change.
assistant
No problem, thank you for checking.
user
Thank you for availing us.
assistant