Hello.
user
Hello, how may I help you?
assistant
Mary Rodriguez here. I just want to cancel my previous reservation due to abnormal weather condition, can you please help me with that?
user
Sure, I am here to help you, please wait for a moment to check.
assistant
Sure.
user
Sorry to say, no reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant