Hello.
user
Hello, how may I help you today?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please to proceed further?
assistant
My name is Gary Clark.
user
Please wait for a while.
assistant
Sure.
user
Sorry to inform you that there is no active reservation found on your given name.
assistant
It's ok, thank you.
user
Thanks for contacting us.
assistant