Hello.
user
Hello. How can I assist you at this moment?
assistant
I want to change my reservation, due to some problems I am unable to travel those dates, can you please change my reservation?
user
Sure, I will help you with that.
assistant
Thanks.
user
Can I have your name to check reservation status?
assistant
Sure, my name is Rachel King.
user
Ok, please wait a moment.
assistant
Ok.
user
Sorry King, no reservation found under your name to change.
assistant
Oh! May be I am not booked my ticket properly at that time. Thank you for your information.
user
Thank you for choosing us, have a good day.
assistant