Hello.
user
Hello. How may I assist you today?
assistant
Due some emergency issues, I want to change my recent reservation. Will you help me in that?
user
Sure, I am here to help you. May I know your name please?
assistant
Thanks, my name is Katherine Hernandez.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting. Sorry, there is no reservation found on your name.
assistant
No issues, thank you.
user
Thank you for reaching us.
assistant