Hi.
user
Hello, how can I aid you?
assistant
I want to cancel my flight reservation as I am unwell, can you please help me?
user
Sure, can you please let me know your name to check with the status?
assistant
My name is Michael Collins.
user
Please wait a moment.
assistant
Sure.
user
Thank you for waiting. Sorry, there is no active reservation found under your name to cancel.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant