Hi.
user
Hello, how can I aid you for the day?
assistant
I need to cancel my reservation due to sudden demise of my grand mother. Please help me.
user
Sure, I will help you. May I know your name please?
assistant
I am Brenda Williams.
user
Ok, please wait.
assistant
Ok.
user
Thanks for your time, no reservation was found based on your name.
assistant
It's Ok, thanks for the information.
user
Thanks for choosing us.
assistant