Hello.
user
Hello, how can I guide you for today?
assistant
I want to change my travel dates, due to some health problems I am unable to travel those dates, can you please change my reservation?
user
May I know your name to proceed further?
assistant
Thank you, my name is Stephanie Garcia.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok.
user
Sorry, there is no reservation found under your name.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for contacting us, have a nice day.
assistant