Hello.
user
Hello, how may I serve you today?
assistant
Can you please help me in changing my existing reservation. Can you please help me for this?
user
Sure, can you share your good name please?
assistant
Myself Catherine Taylor.
user
Please wait a minute.
assistant
Sure.
user
Sorry, there is no active reservation on your name to change.
assistant
Not a big deal, anyhow thank you very much for checking the reservation status.
user
Thank you for approaching us.
assistant