Hello.
user
Hello, how can I help you today?
assistant
I want your help to making some changes in my existing reservation due to the busy schedule on my previous planned dates.
user
Sure, may I know your name please?
assistant
My name is Susan Scott.
user
Ok, please wait for a moment, I will check and get back to you.
assistant
Sure.
user
Sorry, there was no reservation found with your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for opting us.
assistant