Hello.
user
Hello, how can I guide you for today?
assistant
May I know is the change of my reservation possible as I did recently?
user
Could you please help me with your name?
assistant
I did on the name Mary Adams.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Yes, I will wait take your time.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for contacting us, have a nice day.
assistant