Hello.
user
Hello, how can I assist you?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, please provide your name to render from our database.
assistant
My name is Jeffrey Scott.
user
Please wait for a moment.
assistant
Sure.
user
We regret to inform you that there is no active reservation found on your name.
assistant
No problem, thanks for your information.
user
Thank you for contacting us.
assistant