Hello.
user
Hello, how may I oblige you today?
assistant
I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, may I know your good name?
assistant
I am Gregory Garcia.
user
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant