Hello.
user
Hello.
assistant
I'm Patrick White.
user
White, how may I help you?
assistant
My holiday trip has been cancelled. So, I would like to cancel my reservation which is under my name.
user
Please hold on for a moment.
assistant
Sure, take your time.
user
Sorry Patrick, no reservation is found by your name.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for reaching us.
assistant