Hello.
user
Hello, how can I help you today?
assistant
I am Eric Walker. I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, we are here to help you.
assistant
Thank you.
user
Wait for some time I will check the reservations on your name and get back to you.
assistant
Sure, take your time.
user
Thanks for waiting there is no reservation found on your name.
assistant
Oh! It may not be booked properly due to server issues while booking.
user
Thanks for approaching us.
assistant
Anyway, thank you for your time.
user