Hi.
user
Hello, how may I help you today?
assistant
I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
user
 Sure, may I know your good name?
assistant
Nancy Hill here.
user
Ok, please wait for a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
No issue, thanks for the information.
user
Thank you for connecting with us.
assistant