Hello. Pamela Edwards on this side.
user
Hello. Pamela, how may I render you?
assistant
I would like to change my existing reservation due to floods in Las Vegas, can you help me?
user
Sure, please give me a moment to check your ticket status.
assistant
Ok, please check with my booking and tell me my previous booking status.
user
Sorry, no reservation is available by your name.
assistant
Oh! That's very sad to know, thank you for checking anyways.
user
Thank you for choosing us.
assistant
Most welcome.
user