Hello, I am Brian Hernandez.
user
Hello, how may I aid you?
assistant
I just want to cancel my recent reservation, due to sudden demise of my great grandfather. Can you aid me with that?
user
Sure, please be on hold let me check the reservation status.
assistant
Sure.
user
Sorry, I found no reservation in your given name.
assistant
Ok, not an issue.
user
Thank you for opting us regarding your cancellation of flight ticket.
assistant
Thanks for your help.
user