Hello.
user
Hello, how can I help you?
assistant
I am Edward Perez. I want to change my reservation, due to heavy rainfall in New York, can you help me?
user
Ok, please wait for some time.
assistant
Sure.
user
Sorry, no reservation was found by your name.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us. Have a nice day.
assistant