Hello.
user
Hello, how may I oblige you at this moment?
assistant
I want to change my existing reservation due to postpone of my exams. Can you help me in that?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know, on what name the ticket has been reserved?
assistant
Myself George Lee.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name in the database.
assistant
Ok, no problem. Thank you.
user
Thank you for opting us.
assistant