Hello.
user
Hello. How can I help you at this moment?
assistant
I am Charles Green, I would like to cancel my recent reservation, can you help me?
user
Sure, I will help you in cancelling your reservation. Please be on hold for a moment while I check your reservation status.
assistant
Sure, take your own time.
user
Charles Green, I have searched the database with your name and I couldn't find any active reservation with your details.
assistant
That's fine, thanks for your information.
user
Thank you for opting us.
assistant