Hi.
user
Hello, how can I help you today?
assistant
I need to cancel my reservation as my exams got cancelled due to heavy rain. Can you help me with that?
user
Sure, kindly share your name.
assistant
Ok, my name is Dorothy Clark.
user
Please wait a moment.
assistant
Sure, I will wait for your response.
user
Sorry to say, no reservation found with your name.
assistant
Not a problem, anyways thank you for the information.
user
Thanks for reaching us.
assistant