Hello.
user
Hello, How can I assist you today?
assistant
 I am Stephanie Carter want to cancel my reservation due to heavy sand storm.
user
Sure, we are gleeful to help you for cancellation. Please wait a while.
assistant
Ok.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name. Thank you for opting us. Have a blissful day.
assistant
Thank you for providing information.
user