Hello.
user
Hello, how may I aid you today?
assistant
My name is Cynthia Jackson. Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I am here to help you in cancelling the flight ticket.
assistant
Thank you for your hand.
user
Please allow me a moment.
assistant
Sure, I will wait.
user
Here I didn't find any active reservation  active on your name.
assistant
That's ok, thank you for checking.
user
Welcome, thank you for reaching us.
assistant
Welcome.
user