Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my recent reservation, due to heavy snow fall from couple of days at my destination. Can you assist me with cancellation?
user
Sure, can I have your name please?
assistant
Sure, my name is Donna Wilson.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, no flight reservation found with your name.
assistant
That's Ok, thanks for your response.
user
Thank you for opting us.
assistant