Hi.
user
Hello, How can I aid you?
assistant
Could you please help me to cancel my recent reservation as my trip got postponed due to my health issues?
user
Sure, may I know your name?
assistant
I am Charles Jones.
user
Ok, please wait a minute.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your name.
assistant
Not a big issue, anyhow thank you very much for checking the reservation status.
user
Thank you.
assistant