Hello.
user
Hello.
assistant
Is this flight ticket booking agency?
user
Yes, welcome to our agency. How can I assist you today?
assistant
My family planned a vacation, but suddenly it got cancelled due to heavy rains, so could you please help me to cancel my reservation?
user
Sure, will you please provide your name for checking the reservation?
assistant
Sure, please check under the name of Patrick Phillips.
user
Please give me a moment.
assistant
Sure, take your time.
user
Thank you for waiting. Unfortunately, there is no reservation found under your name.
assistant
Oh, I think my cousin cancelled it. Anyways, thank you for the information.
user
Welcome, have a great day.
assistant