Hi.
user
Hello, how can I help you today?
assistant
I would like to change my flight reservation as I am unwell, can you please help me?
user
Sure, may I know your name?
assistant
Thank you. I am Sarah Jones.
user
Ok, Please stay online, I will check the previous list and revert to you.
assistant
Sure.
user
Thanks for remaining so positive. We are sorry to say that, there is no active reservation found on your name.
assistant
Not an issue. Anyway, thank you for checking.
user
Thanks for reaching us.
assistant