Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation, due to some health issue. Can you help me?
user
Sure, I am here to help you, please wait for a moment to check your details. May I Know your name?
assistant
Thank you. Yes, I am Brian Anderson.
user
Sorry to say, no reservation found on your name.
assistant
Ok, not an problem. Thank you for your information.
user
Thank you for reaching us.
assistant