Hello.
user
Hello, how may I support you today?
assistant
My name is Benjamin Baker. Could you please assist me in changing my existing reservation as I have changed my mind about that trip?
user
Sure, we are happy to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
No problem, I may have done it with my other agent. Thank you for your time.
user
Thank you for opting us.
assistant