Hello, I am Eric Lewis.
user
Hello, how may I help you today?
assistant
Owing to an emergency, I want to change an existing reservation, so please help me in changing the reservation.
user
Sure, please hold on a minute.
assistant
Sure.
user
Thanks for waiting, no reservation was found on the name of Eric Lewis.
assistant
Not an issue.
user
Thank you for reaching us.
assistant
Thank you.
user