Hi.
user
Hello.
assistant
I am Nicole Martinez.
user
Nicole Martinez, how can I aid you today?
assistant
I want to change an existing reservation due to sudden change in my trip. Can you help me?
user
Sure, I am here to help you. Hold on for a moment. Let me check.
assistant
Thank you. Ok.
user
Sorry Nicole Martinez, there are no flights reserved on your given name formerly.
assistant
No issue. Thank you.
user
Welcome, thank you for choosing us. Have a great day.
assistant