Hello, I am Amanda Walker.
user
Hello, How can I assist you?
assistant
Due to some personal problem at my home I need to cancel my reservation. Can you please cancel my reservation?
user
 Sure, Wait a minute I will check and get back to you.
assistant
Sure.
user
Sorry to tell that there is  no reservation on your name.
assistant
No problem, thanks for your information.
user
 Thank you for contacting us.
assistant