Hi.
user
Hello, how can I help you today?
assistant
Could you please change my existing reservation due to postpone of my exams?
user
Sure, can I have your name please?
assistant
My name is Richard Wright.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
Not an issue, thank you for checking.
user
Thank you for opting us.
assistant