Hi.
user
Hello. How could I support you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Can I know your good name please?
assistant
I am Ruth Edwards.
user
Please wait a moment.
assistant
Sure.
user
We did not find any reservation on your given name.
assistant
No problem, thanks for checking.
user
Thank you for availing us.
assistant