Hi.
user
Hello.
assistant
Kimberly Adams here.
user
Kimberly Adams, how may I aid you?
assistant
 Due to sudden change in my trip to another location, I would like to change my reservation. Can you please help me out?
user
Sure, please give me a moment to check your ticket status.
assistant
Ok.
user
Sorry, no reservation is available by your name.
assistant
That's ok, thank you.
user
Thank you for choosing us.
assistant