Hello.
user
Hello. How can I help you?
assistant
Due to my ill health, I am unable to travel long distances. Please help me in changing my existing reservation.
user
Please wait a while.
assistant
Sure.
user
May I know your name please?
assistant
Sure, myself Cynthia King.
user
We have not found any reservation on your name in our database.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for opting us.
assistant