Hi, Samantha Lee here.
user
Hello. How can I assist you Samantha Lee?
assistant
I would like to change my existing reservation, due to my sudden promotion. Can you help me with that?
user
Sure, I will help you with this.
assistant
Thank you.
user
I have checked the database with the name Samantha Lee, but I couldn't find any reservation on this name.
assistant
It's ok, not an issue may be it was not booked properly while booking.
user
Thank you for approaching us.
assistant
Welcome, have a good day.
user