Hello.
user
Hello. How can I assist you?
assistant
Please see if any possibilities to do some modifications in my existing reservation, as suddenly my plan got changed due to heavy rains happening here.
user
Sure, I will try to help you in changing your reservation before that, can I know your name?
assistant
Ticket was booked on the name Dorothy Taylor.
user
Ok, wait a moment.
assistant
Ok, you can take your own time, I will wait.
user
Sorry Taylor, due to an technical issue, there is no reservation is showing on your name, after technical issue resolved I will revert you back.
assistant
Ok, but I have rechecked with my mails, my ticket has been cancelled previously, I think that's why my reservation is not showing to you, so there is no need of reverting back to me.
user
Thank you for opting us.
assistant
Thank you for your support.
user
Welcome.
assistant