Hello.
user
Hello.
assistant
John King here.
user
John, how can I help you today?
assistant
I would like to cancel my reservation due to some health issues, can you please help me out?
user
Sure, I am at your service to help you. Please wait for a while.
assistant
Sure, I will wait for your response.
user
Sorry John, there is no reservation found by your name in our database.
assistant
That's ok, no problem. Thank you for checking out.
user
It's my pleasure, have a nice day.
assistant