Hi.
user
Hello, how can I help you today?
assistant
I want to cancel my reservation, can you please help me with this?
user
Sure, may I know your good name?
assistant
Thank you for your response, I am Karen Moore.
user
Please wait for a moment.
assistant
Ok.
user
Sorry to say that, no reservation was found with your good name.
assistant
Not a problem, thank you for checking.
user
Thank you for reaching us.
assistant