Hello.
user
Hello. How can I aid you today?
assistant
I am Kimberly Gonzalez, I want to change my reservation as my plan to visit my friend is postponed. Can you help me with that?
user
Sure, I am here to assist you. Thanks for your time, we did not find your name in the reservation list to change.
assistant
Ok, thank you for the information.
user
Thanks for reaching us.
assistant