Hello.
user
Hello.
assistant
I am John Martinez.
user
How can I help you?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Sure, I will help you. Please wait a moment.
assistant
Sure, take your own time.
user
There is no active reservation has been found on your name in our database.
assistant
That's fine. Thank you for your service.
user
Thank you for choosing us.
assistant