Hello.
user
Hello, what can I do for you today?
assistant
I need to change my recent reservation, can you help?
user
Sure, may I know your name please?
assistant
Myself Virginia Collins.
user
Please wait.
assistant
Sure, I will be waiting.
user
 Sorry, no reservation found on your given name in our database to change it.
assistant
That's ok, thank you for the information.
user
Thank you for contacting us.
assistant