Hello.
user
Hello, how can I guide you for today?
assistant
I want to change my existing reservation due to sudden rainfall at my source. Can you please help me with this?
user
I will help you with that.
assistant
Thank you.
user
May I know your name?
assistant
My name is Mary Scott.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for contacting us, have a nice day.
assistant