Hello.
user
Hello, how may I help you now?
assistant
I am Cynthia Collins.
user
OK.
assistant
I need to change my recent reservation due to postpone of my bank exam. Could you please help me in doing that?
user
Ok, I can help you with that. Please wait a minute.
assistant
Sure.
user
Sorry, we did not find any reservation on your name to change.
assistant
No problem, thank you for your information.
user
Thanks for reaching us, have a nice day.
assistant