Hello.
user
Hello, how may I assist you today?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, may I know your good name for the changing reservation process?
assistant
My reservation was done under the name Donna Turner.
user
 Sorry, no activate reservation found on your name in our database.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Welcome, thank you for reaching us.
assistant