Hello.
user
Hello, how may I aid you?
assistant
I am Susan Lewis. I am Susan Lewis. Please help me in cancelling my recent reservation?
user
Sure, please wait a moment I will check your details and proceed further.
assistant
Ok, sure.
user
Sorry to say, there is no reservation on your name in my database.
assistant
Ok, fine thank you for checking.
user
Thank you for reaching us, have a nice day.
assistant