Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation, can you please help me?
user
Sure, may I know your name please?
assistant
The ticket is under the name Gregory Green.
user
Wait a while, kindly.
assistant
Sure, I will.
user
Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
No issue, anyway thank you for checking.
user
Thank you for reaching us.
assistant