Hello.
user
Hello, how may I be your helping hand today?
assistant
I have made a reservation in low cost airlines, but now I wish to travel with a major airlines, so please help me to modify my reservation.
user
Sure, we are here to help you to make some changes in your reservation.
assistant
Thank you for accepting my request.
user
May I know your name, to check with your recent reservation?
assistant
Sure, you can check the reservation on the name of Mark Edwards.
user
Ok, please wait for a couple of minutes.
assistant
Ok, I will wait.
user
Sorry to notify you that, we did not find any reservation in your name to make changes on your reservation.
assistant
Not an issue, thank you.
user
Thank you for choosing us.
assistant