Hello. Kathleen Hill here.
user
Hello, how may I assist you today?
assistant
I want to cancel my recent reservation because my brother marriage was postponed.
user
Ok, please wait for a moment, let me check your previous reservation status.
assistant
Sure, take your own time.
user
Sorry to inform you that, there is no active reservation found with your name in our database to cancel it.
assistant
It's ok, thank you for giving information.
user
Your are welcome, thank you for reaching us.
assistant