Hi.
user
Hello. How can I help you?
assistant
Unfortunately, I would like to change my existing reservation due to some problems, can you please help me in this intent?
user
I am happy to help you, can you please let me know your name?
assistant
Sure, my name is Susan King.
user
King, please wait for sometime. I will get back to you.
assistant
Ok, I will wait.
user
King, I have not found any reservation by your name in our database.
assistant
Ok, no problem. Thank you for your service.
user
Thank you for contacting us and have a nice day.
assistant