Hi,. I am John White.
user
Hello, how can I assist you?
assistant
Owing to an emergency, I need to cancel my reservation. Can you please help me with that?
user
Sure, please wait a moment.
assistant
Ok.
user
Thanks for waiting, sorry there was no reservation found on your name.
assistant
Ok, no issues. Thanks for your information.
user
Thank you for choosing us.
assistant