Hello.
user
Hello, how may I support you?
assistant
I am Jacob Thompson, I want cancel my flight as my plan to meet my friend is cancelled. Can you help me with that?
user
Sure, we are here to help you. Just wait a moment, I will check your details and let you know the status.
assistant
Sure.
user
Unfortunately, there is no previous reservation found on the name Jacob Thompson to proceed further.
assistant
Thank you for the information.
user
Thank you for contacting us.
assistant