Hello.
user
Hello.
assistant
Mark Hall here.
user
How may I aid you today?
assistant
I would like to cancel my recent reservation as my exams cancelled, can you please help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
Sorry to inform you that there is no active reservation found on your given name.
assistant
Ok, no problem. Anyway thank you for checking out.
user
Thanks for contacting us.
assistant