Hello.
user
Hello.
assistant
I am Steven Martin.
user
How can I aid you?
assistant
I need to cancel my reservation due to some crisis in my location, can you help me out?
user
Sure, I am glad to help you in cancelling your reservation.
assistant
Thank you.
user
Please allow me a moment to check for your previous reservation status is active or not.
assistant
Sure, take your own time.
user
Sorry Martin, there is no active reservation have been found under your name in our database to cancel it.
assistant
That's ok, no problem. Thank you for your help.
user
Thank you for reaching us, have a safe journey.
assistant