Hello. I am Helen Robinson.
user
Hello, may I know how best I can help you today?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, please wait for a moment.
assistant
Sure, take your time.
user
We are sorry to inform you that, we did not find any reservation against your name.
assistant
That's ok, thank you for your information.
user
Your welcome.
assistant