Hello.
user
Hello. How can I help you today?
assistant
Due to some health issue I want to amend my trip dates for the existing reservation, can you help me?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Sure, the ticket is under the name Brian Martin.
user
Sorry, no reservation is found on your name in our database.
assistant
Not an issue, anyway thank you for checking.
user
Thank you for reaching us.
assistant