Hello.
user
Hello. How may I help you?
assistant
I want to change my existing reservation, as my exams have postponed suddenly. Can you please help me with this?
user
Sure, may I know your name to check your ticket status in our website?
assistant
I am Christine Turner.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, no reservation found by your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant