Hello, I'm Joshua Edwards.
user
Hello. How can I help you?
assistant
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.
user
Ok, I'm sorry. Please wait for a moment to check your details.
assistant
Ok, take your time.
user
Can I know when you have done your reservation?
assistant
Well, I'm not able to recollect the dates. Can you please check with my name?
user
Sorry, I didn't found any reservation on your name.
assistant
It's ok. No issues. Thank you for checking.
user
Thank you and have a nice day.
assistant