Hello.
user
Hello. How may I assist you today?
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, may I know your name?
assistant
My name is Frank Hall.
user
Please wait a moment, let me check with your details.
assistant
Sure.
user
Sorry, there are no active reservation on your name to change.
assistant
That's ok, thank you for your information.
user
Thank you for reaching our service.
assistant