Hi. I am Rachel Evans.
user
Hello, how can I support you?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me ?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait for a few minutes.
assistant
Ok.
user
Thank you for your patience, There was no reservation found on your name.
assistant
Ok, no problem. Thank you.
user
Thank you for opting us.
assistant