Hello.
user
Hello, how can I aid you today?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me with that?
user
Sure, we are perky to assist you. Please provide your good name.
assistant
Sure, my name is Debra Collins.
user
Ok, please wait for a while, I will check the status and revert to you.
assistant
Sure.
user
Thank you for your time, There was no reservation found on your name.
assistant
That's Ok, thanks for your response.
user
Thank you for choosing us.
assistant