Hi.
user
Hello. How may I aid you?
assistant
My name is Susan Smith, can you help me to change my reservation?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait for a moment.
assistant
Sure, take your time.
user
I have searched online but I could not find your flight reservation to change it.
assistant
Ok, no problem. Thank you for checking.
user