Hello.
user
Hello, how may I help you?
assistant
Due to heavy rainfall, I'm planning to postpone my trip to some other dates. Can you please help me in that?
user
Sure, we are here to help you. May I know your name please?
assistant
Sure, my name is Kevin Johnson.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Oh! That's ok, thank you for giving the information anyways.
user
Thanks for reaching us, have a nice day.
assistant