Hi.
user
Hello, how may I render you today?
assistant
Could you help me to amend my existing reservation?
user
Sure, may I know your good name?
assistant
I am Kimberly Carter.
user
I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
Not an issue, thank you for the information.
user
Thank you for choosing us.
assistant