Hi.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation as my plan to meet my grand parents got post pone due to bad weather conditions. Can you please help me?
user
Sure, can I know your name?
assistant
I am Robert Gonzalez.
user
Sorry, there are no flights found on given name.
assistant
Ok, not an issue. Thank you for your information.
user
Sorry, there are no reservation found on given name. Thank you for reaching us.
assistant