Hello.
user
Hello. How may I help you?
assistant
I want to cancel my recent ticket because the trip got cancelled. Can you please help me?
user
Sure, I will help you with that.
assistant
Thank you.
user
Can I have your name?
assistant
My name is Rebecca Hernandez.
user
Sorry to say that, there is no reservation found on your name.
assistant
It's ok, thank you for helping me.
user
Thank you for approaching us.
assistant
You are welcome.
user