Hello.
user
Hello, how can I help you?
assistant
I want to change my previous reservation due to health issue. Can you please help me for that?
user
Sure, May I ask you for your name please?
assistant
My name is Patrick Collins.
user
Give me a moment.
assistant
Ok, I will wait.
user
Patrick Collins. I regret to inform that there is no reservation by your name.
assistant
Anyway, thanks for the information.
user
Thank you for reaching us.
assistant