Hello.
user
Hello, how may I guide you now?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Ok, may I know your good name to check with your previous reservation?
assistant
My name is Ruth Thomas.
user
Ruth Thomas, please wait for a moment.
assistant
Sure.
user
Sorry to say, there is no active reservation found by your name in the reservation list.
assistant
That's ok, thank you for your information.
user
Thank you for approaching our services.
assistant