Hello.
user
Hello. How can I assist you?
assistant
Owning to an emergency, I want to change my existing reservation. Can you help me?
user
Ok, may I know your name on which the reservation been done?
assistant
Yes, I am John Brown.
user
Thank you for waiting, sorry Mr. John Brown as per our records there is no reservation been found on your name.
assistant
Ok, not a problem.
user
Thank you for choosing our agency.
assistant
Anyway's thank you for your information.
user