Hello.
user
Hello, how may I help you today?
assistant
My name is Lisa Perez, I want to cancel my reservation as my plan to meet my friend is cancelled. Can you cancel my reservation?
user
Sure, I will help you with that. Please wait a moment.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, thank you for the information.
user
Thank you for choosing us.
assistant