Hello.
user
Hello, how may I amend you today?
assistant
I am Thomas Green. I want to change my existing reservation due to postpone of my friend engagement.
user
Sure, we are glad to help you to change your reservation. Please be on hold.
assistant
Sure.
user
Thanks for waiting, there was no reservation found on your name.
assistant
Ok, no problem. Thank you for your help.
user
Thank you for opting us.
assistant