Hi.
user
Hello, how can I assist you?
assistant
Due to an emergency, I want to change my reservation. Can you help me with that?
user
Sure, may I know your name?
assistant
Amy Evans here.
user
Ok, please wait a minute.
assistant
Sure.
user
Sorry to say that there is no reservation found with your name.
assistant
Ok, thank you.
user
Thank you for reaching us.
assistant