Hi, my name is Sarah Taylor.
user
Hello, how can I assist you today?
assistant
Due to the sudden illness of my mother, I unable to catch a flight. So I had a request to you to cancel my recent reservation?
user
Ok, give me a minute.
assistant
Sure.
user
Thanks for waiting. We found no reservation by your name.
assistant
Ok, no issues. I appreciate your service.
user
Thank you and have a great day.
assistant