Hello.
user
Hello, how may I aid you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, may I know your name?
assistant
My reservation was done under the name Andrew Parker.
user
Please give me a moment to check your ticket status.
assistant
Sure, take your time.
user
Sorry Andrew Parker, no reservation is available by your name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for choosing us.
assistant