Hi.
user
Hello.
assistant
Myself Benjamin Green.
user
Green, how can I assist you?
assistant
I want to cancel my recent reservation due to heavy snowfall in my location, can you help me?
user
Sure, I am here to help you. Please wait, I will check your reservation status and let you know.
assistant
Sure, I will wait for your reply.
user
Green, I have not found any reservation on your name in our database.
assistant
That's fine, not an issue. Thank you for checking.
user
You are most welcome and thank you for contacting us.
assistant