Hello.
user
Hello, how may I assist you now?
assistant
I am Kevin Hall. I want to cancel my recent reservation due to bad weather condition, so please cancel my reservation.
user
Sure, I will help you with that. Please wait for a moment.
assistant
Sure.
user
Thank you for waiting, sorry there is no reservation found on your name.
assistant
No problem, thank you for your help.
user
Thank you for visiting us.
assistant