Hi.
user
Hello, how may I serve you at this moment?
assistant
 I want to cancel my recent reservation, because I want to travel  with my friends by road.
user
May I know your good name to check the reservation status?
assistant
Justin Lee.
user
Please wait.
assistant
Ok.
user
There is no reservation found on your name.
assistant
That's ok, thank you.
user
Thank you for opting us.
assistant