Hello.
user
Hello, how may I serve you today?
assistant
Owing to emergency I want to cancel my recent reservation, can you help me with that?
user
Sure, we are perky to help you.
assistant
Thank you.
user
May I know your good name to proceed further?
assistant
I am Kathleen Brown.
user
Please be on hold.
assistant
Sure.
user
There is no reservation found on your name in our database to cancel it.
assistant
No problem, thank you for the checking.
user
Thank you.
assistant