Hello.
user
Hello, how may I assist you?
assistant
I am Jack Perez. I am planning to cancel my resent reservation, due to health issue.
user
Sure, please wait for a moment to check your details in my records.
assistant
Can you please cancel my ticket?
user
Yes sure.
assistant
Sure, take your own time.
user
Sorry, there is no reservation found on your name.
assistant
That's fine.
user
Thank you for choosing us, have a nice day.
assistant
Thank you for your help.
user