Hello.
user
Hello, how can I help you today?
assistant
Can you help me to change my reservation?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your good name to proceed further?
assistant
My name is Eric Hill.
user
Please give me a minute.
assistant
Sure.
user
Thanks for being patient, there is no active reservation found on your name to change.
assistant
Ok, thank you for the details.
user
Thank you for approaching us.
assistant