Hello.
user
 Hello, how can I render you today?
assistant
I am Justin Parker.
user
Ok.
assistant
I am planning to change my existing reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait a moment.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant