Hello.
user
Hello, how may I help you?
assistant
I want to change my existing reservation due to bad health conditions. Can you help me in doing that?
user
Sure, I am here to help you. Can I know your name to proceed?
assistant
Thank you.
user
No reservation found on your name in my database.
assistant
I am Alexander Hernandez. Ok, no problem. Thank you.
user
Thank you for choosing us, have a nice day.
assistant