Hello. I am Janet Thomas.
user
Hello, how may I help you?
assistant
I would like to cancel my existing reservation. Could you please help me out?
user
Sure, please hold on.
assistant
Sure, please take your time.
user
Sorry Thomas, no reservation found on given name.
assistant
Ok, no problem. I think it has already been cancelled.
user
Thank you for reaching us.
assistant
Thank you for your time.
user