Hello.
user
Hello. How may I help you?
assistant
Can you please help me out in changing my reservation? As my health is not good to do journeys.
user
Sure, I am here to help you. Please wait for a moment to check your reservation status.
assistant
Sure, I'll wait for your response.
user
Meanwhile, may I know your name?
assistant
My name is Andrew Mitchell.
user
Sorry to say, no reservation found on your name.
assistant
That's fine, thank you for giving the information.
user
Thank you for reaching us, have a nice day.
assistant