Hello.
user
Hello, how may I help you at present?
assistant
I am William Thompson. Can you please help me in cancelling my recent reservation, as my FIFA match got cancelled.
user
Sure, we are glad to help you with cancellation.
assistant
Thank you.
user
Please wait for a couple of minutes.
assistant
Ok.
user
Thanks for your time, there was no reservation found on your name to cancel it.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant