Hello.
user
Hello. How may I help you out?
assistant
I want to cancel my reservation due to my bad health. Can you help me?
user
Sure, I will help you in cancelling the ticket. May I know your name please?
assistant
My name is Gregory Lee.
user
Sorry, there are no reservations found.
assistant
Ok, thank you for the information.
user
Thank you for reaching us.
assistant