Hello.
user
Hello, how best can I aid you today?
assistant
Would it be possible to change my reservation, which I have done with my name?
user
Sure, please share your good name?
assistant
     Sure, my name is Kevin Lee.
user
Please hold a moment.
assistant
Ok, take your time.
user
Thank you for waiting, there is no active reservation found with the given name.
assistant
That's ok, thank you for the response.
user
Thank you.
assistant