Hello.
user
Hello.
assistant
My name is James Roberts.
user
Ok, can you please tell me how can I assist you?
assistant
Owing to an emergency, I would like to change my existing reservation. Can you help me?
user
Ok, please wait.
assistant
Sure.
user
Sorry, no reservation found with your name?
assistant
Its ok, no issues. Thank you for the information.
user
Most welcome.
assistant