Hello.
user
Hello. How can I assist you?
assistant
Due to some health issue, I need to change my existing reservation. Can you assist me with that?
user
May I know your name?
assistant
I am Anna Robinson.
user
Please wait.
assistant
Sure.
user
Sorry, no reservation found on your name to change.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for reaching us.
assistant