Hello.
user
Hello, how can I help you today?
assistant
Due to postponed of my exam to other dates, so please help me to change my reservation.
user
Sure, can I have your name please?
assistant
Sure, I am Carolyn Harris.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
No issues, thank you.
user
Thank you for opting us.
assistant