Hello.
user
Hello, how may I guide you for the day?
assistant
Can you aid me in amending my existing reservation?
user
Ok, can you please mention your name so, I can check with your reservation status?
assistant
I am Samantha Wright.
user
Please be on hold for a moment.
assistant
Take your time.
user
Samantha Wright, I am very apologetic to inform you but there is no active reservation by your name in our reservation list.
assistant
No issues. Thank you for checking.
user
Thank you for approaching our services.
assistant