Hi.
user
Hello, how can I help you?
assistant
Can you help me in cancelling my reservation, as my exam is postponed?
user
Sure, may I know your name please?
assistant
I am David Rodriguez.
user
Give me a moment.
assistant
Sure.
user
David Rodriguez, I regret to inform that there is no reservation by your name .
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant