Hi.
user
Hello, How can I serve you?
assistant
I want to cancel my reservation due to sudden demise of my grand mother. Please help me with it.
user
Sure, May I know your name?
assistant
Sure, I am Katherine King.
user
Please wait a second.
assistant
Ok.
user
Sorry, No reservation found on your name.
assistant
Fine, thanks for the information.
user
Thank you for picking us.
assistant