Hello.
user
Hello. How may I guide you today?
assistant
Due to heavy rains, I would like to cancel my recent reservation. Please help me out.
user
Sure, I am here to help you out in cancelling your reservation.
assistant
Thank you.
user
May I know your name to proceed for further?
assistant
My name is Thomas Lee.
user
Thomas Lee, I have found your reservation with your name and I cancelled your reservation successfully.
assistant
Thank you for your help.
user
You are welcome, thank you for approaching our agency. Have a nice day.
assistant