Hello.
user
Hello, how may I assist you?
assistant
Can you please change my existing reservation as my plan to attend a film festival got postponed?
user
Sure, may I know your name please?
assistant
I am Ryan Jones.
user
Please be on hold.
assistant
Sure.
user
Thank you for time, we did not find any active reservation in your name to make changes further.
assistant
Ok, not an issue. Thank you for the information.
user
Thank you for reaching us. Have a nice day.
assistant