Hello,. I am Patrick Allen.
user
Hello, how may I aid you today from my end?
assistant
Can you please change my existing reservation, due to bad weather conditions?
user
Sure, I am here to help you out. Please allow me a moment.
assistant
Sure.
user
Sorry Patrick Allen, there is no active reservation on your name.
assistant
Ok, no issue. Thank you.
user
Thank you.
assistant