Hello.
user
Hello. How may I help you?
assistant
Kathleen Williams here. I would like to cancel my recent reservation because of some personal work, can you help for me?
user
Please wait for a while, I will revert you back with the status of your reservation.
assistant
Sure, take your own time.
user
I have checked in the reservation list to cancel your ticket, I could not find any reservation with your name.
assistant
Alright, anyway thanks for your information.
user
Welcome, have a nice day.
assistant