Hello.
user
Hello, how may I assist you?
assistant
I have already reserved my ticket, but now I want to cancel that reservation. Could you please help me with this?
user
Sure, may I know your name please?
assistant
I am Jonathan Green.
user
OK Jonathan Green, please hold on.
assistant
Sure.
user
Sorry Green, there is no reservation found on your name.
assistant
OK, that's alright then.
user
Thank you, for consulting us.
assistant
Thanks for helping me.
user