Hello.
user
Hello. How can I help you?
assistant
Due to my ill health, I want to cancel my recent reservation. Can you help me with this?
user
Sure, may I know your good name please?
assistant
My previous reservation has done with my name Stephen Nelson.
user
Please be on hold, Nelson.
assistant
Sure.
user
I found your reservation and I have successfully cancelled it.
assistant
Thank you for your help.
user
Thank you for choosing us.
assistant