Hello.
user
Hello.
assistant
I am Donna Hernandez.
user
How may I aid you?
assistant
Due to my health problem I want to cancel my active reservation, can you please help me in that?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please give me a moment to check your reservation status.
assistant
Ok, I will wait.
user
Sorry, there is no reservation found on your name in our records.
assistant
Ok, that's not an issues. Thank you.
user
Thank you for reaching us.
assistant