Hello.
user
Hello, how can I guide you for today?
assistant
Can you please change my reservation, due to an emergency?
user
I will help you with that.
assistant
Thank you.
user
May I know your name?
assistant
My name is Michael Roberts.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, no issue. Thank you.
user
Thank you for contacting us, have a nice day.
assistant