Hi.
user
Hello. How can I assist you?
assistant
Can you help me to cancel my reservation?
user
Ok, please can I know your name to check for the reservation state in our records?
assistant
Sure, my name is Brandon Jones.
user
Ok, please can you wait a moment?
assistant
Sure, please check my details.
user
Ok, thank you for waiting. Sorry as per the records of reservation your ticket is not found to cancel.
assistant
No issues, thank you for your response.
user
Ok, thank you connecting with our agency.
assistant