Hello.
user
Hello, how may I aid you today?
assistant
I want to change my existing reservation due to heavy rains. Can you help me for this one?
user
Sure, may I know your name?
assistant
Alexander Nelson here.
user
Please wait, I will check the reservation on your name and get back to you.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
No issues, thank you for the information.
user
Thank you for reaching us.
assistant