Hi, I am Shirley Robinson.
user
Hello, how may I support you today?
assistant
Owing to an emergency, my planned trip to New York has been cancelled. So I want you to cancel my existing reservation.
user
Sure, I will help you to cancel your ticket. Please wait for a moment, while I check for the reservation.
assistant
Sure.
user
Thank you for waiting. I found your reservation, shall I cancel your reservation?
assistant
Yes, you can.
user
Your reservation has been cancelled.
assistant
Thank you for your help.
user
Thank you for reaching us.
assistant