Hi.
user
Hello. How can I aid you?
assistant
Could you please change my existing reservation?
user
Sure, may I know the name to check for the status?
assistant
My name is Alexander Phillips.
user
Please be on hold, I will get back to you in a minute.
assistant
Sure.
user
Thank you for waiting. Here, there is no active reservation has been found under your name in our database to amend it.
assistant
Not a problem, thank you for checking.
user
Thank you for reaching us.
assistant