Hello.
user
Hello. How can I aid you?
assistant
I want to modify my reservation, can you please help me to change my reservation?
user
Sure, may I know the name to check for the status?
assistant
My name is Margaret Young.
user
Please be on hold, I will get back to you in a minute.
assistant
Sure.
user
Thank you for waiting.
assistant
It's okay.
user
Here, there is no active reservation has been found under your name in our database to amend it.
assistant
Ok, not an issue. Thank you for informing me.
user
Thank you for reaching us.
assistant