Hi.
user
Hello, how can I help you?
assistant
Due to some health issue, I am unable to travel now. Can you please change my existing reservation?
user
Sure, we are here to help you.
assistant
Ok.
user
To move forward with the changing process, we need your good name, can you forward me?
assistant
I am Angela Wilson.
user
Please wait for a while, I will check the reservation list and get back to you.
assistant
Sure.
user
Thank you for your valuable time.
assistant
Not an issue.
user
We are regret to inform you that, there is no active reservation found in your given name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant