Hello, I am Anna Robinson.
user
Hello, How can I assist you?
assistant
Owing to an emergency, I want to change an existing reservation. Can you help me in changing the reservation?
user
Sure, please hold on.
assistant
Sure.
user
Thanks for holding on, there is no reservation found on your name.
assistant
Not an issue. Thank you.
user
Thank you for approaching us, hope to serve you again.
assistant