Hello.
user
Hello, how may I aid you?
assistant
Can you please help me with cancelling my previous booking now?
user
Sure, may I know your name?
assistant
My name is Stephen Scott.
user
Please give me a moment.
assistant
Ok, I will wait for your response.
user
Sorry Stephen Scott, no reservation is available by your name.
assistant
Oh! That's very sad to know. Anyways, thank you for checking.
user
Thank you for choosing us.
assistant
Most welcome.
user