Hello.
user
Hello. How may I help you?
assistant
I want to change my existing reservation, due to some health problems I am unable to travel those dates, can you please change my reservation?
user
Ok, may I know your name?
assistant
Sure, my name is Barbara Harris.
user
Ok, please wit a miute.
assistant
Ok.
user
There is no reservation found under your name.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Most welcome.
assistant