Hello,.
user
Hello, how may I assist you today?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, can I have your name to proceed further?
assistant
Myself, Susan Taylor.
user
Ok, please wait a moment.
assistant
Ok.
user
Thank you for your time, sorry no reservation found on your name.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for opting us.
assistant