Hello.
user
Hello, how may I help you today?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Sure, may I know your name please?
assistant
My name is Rachel Adams.
user
Please wait for a moment. Sorry Adams, there is no reservation found as per your name in our database.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us with a query.
assistant