Hello.
user
Hello, how may I aid you today?
assistant
I am Pamela Lewis. I want to cancel my reservation, due to heavy rainfall. Will you help me in cancellation?
user
Sure, I will help you in cancellation. Please wait for a moment.
assistant
Sure.
user
Thank you for waiting, no reservation found under your name.
assistant
Not an issue. Thanks for your information.
user
Thank you for choosing our airlines.
assistant