Hello.
user
Hello, how can I assist you for the day?
assistant
I have to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
May, I know your good name?
assistant
Thank you. Myself Lisa Gonzalez.
user
Ok, please wait a moment.
assistant
Sure, take your time.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Thank you for choosing us.
assistant
Most welcome.
user