Hello.
user
Hello, how can I aid you today?
assistant
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
user
Sure, can I know your good name?
assistant
Thank you for your response, my name is Jack Walker.
user
Please stand by.
assistant
Ok.
user
Thank you for waiting, there is no active reservation found with the given name.
assistant
Oh! It's ok, no problem. Thank you for your information.
user
Thank you.
assistant