Hi.
user
Hello. How can I assist you today?
assistant
I want to change my reservation due to health problem, can you help me?
user
Sure, may I know your name to check for the previous reservation?
assistant
Myself John Rodriguez.
user
Please allow me a moment to check for the previous reservation.
assistant
Sure.
user
John, there is no reservation found under your name.
assistant
No problem, thanks for checking.
user
Thank you for contacting us, have a great day.
assistant