Hello.
user
Hello, how can I guide you for today?
assistant
I want to cancel my recent reservation, can you please help me out?
user
May I know your name?
assistant
Sure, my name is Karen Walker.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok, I will wait for your response.
user
Sorry, there is no reservation found under your name in our database.
assistant
It's ok, thank you for the information.
user
Thank you for contacting us, have a nice day.
assistant