Hello. I am Carol Moore.
user
Hello, how may I assist you at this moment?
assistant
I would like to cancel my reservation as I am leaving to my hometown, can you please help me out?
user
Sure, I will help you. Please wait for a moment.
assistant
Thank you. Sure.
user
Sorry, there is no ticket existing on your name.
assistant
Ok no problem, thank you for your services.
user
You are welcome, have a nice day.
assistant