Hello.
user
Hello.
assistant
I am Scott Mitchell.
user
What service do you want from us?
assistant
I want to cancel my reservation, due to heavy rainfall in New York.
user
Ok, I will help you.
assistant
Thank you.
user
Can you please wait a moment? Sorry, there is no reservation found under your name to cancel.
assistant
That's ok, thank you for your information.
user
You are welcome.
assistant