Hello.
user
Hello. How may I help you?
assistant
I am Paul Martin. My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, could you please hold on for a moment? Let me check for the reservation details in our portal.
assistant
Sure, take your time.
user
Sorry Martin, I did not find the reservation on the given name.
assistant
That's ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant