Hi.
user
Hello, how can I aid you today?
assistant
I want to cancel my recent reservation as my plan to meet my grand parents got postpone due to my health issues. Can you help me with this?
user
Sure, may I know your name to proceed further?
assistant
I am Jacob Robinson.
user
Please wait.
assistant
Sure.
user
Sorry, no reservation found on your given name in our portal to cancel it.
assistant
No issues, Thank you for your information.
user
Thank you for reaching us.
assistant