Hello.
user
Hello, how can I serve you?
assistant
Due to bad weather my trip has been cancelled. Can you please cancel my recent reservation?
user
Sure, may I know your good name please.
assistant
My name is Anna Johnson.
user
Please wait for a moment.
assistant
Sure.
user
Thanks for waiting, sorry to say that, no reservation was found with your good name.
assistant
No problem. Thanks for your information.
user
Thanks for opting us. Have a nice day.
assistant