Hello, I am Scott Jackson.
user
Hello, how can I assist you?
assistant
I need to change my existing reservation, as my scheduled baseball match got postponed. Please help me in changing?
user
Sure, we are here to help you. Please wait a moment.
assistant
Ok.
user
Thanks for waiting, sorry there was no reservation found on your name.
assistant
Ok, no issues. Thank you for your service.
user
Thank you for choosing us.
assistant