Hello.
user
Hello, how can I assist you today?
assistant
I want to cancel my reservation due to heavy snowfall at my destination place, so please help me.
user
Sure, I am here to help you.
assistant
Thank you for accepting my request.
user
Ok, please provide your name to proceed further.
assistant
Sure, I am Benjamin Harris.
user
Ok, please wait for a while.
assistant
Ok, I will wait.
user
Thank you for waiting, There was no reservation found on your given name.
assistant
No worries, thank you for your effort.
user
Thank you for choosing us.
assistant