Hi.
user
Hello, how may I assist you today?
assistant
I want to cancel my recent reservation due to my health issue, so can you help me with this?
user
Sure, may I know your name for the cancellation process?
assistant
Sure, Debra Anderson is my name.
user
Sorry Anderson, we regret to inform you that there is no reservation found  for the cancellation.
assistant
Not a problem, thank you for checking.
user
Welcome, thank you for reaching us.
assistant