Hi.
user
Hello. How can I assist you at this moment?
assistant
Can you help me to cancel my reservation? Because my exam is cancelled.
user
Sure, I am here to help you with this. Can you please provide your name to check your reservation status?
assistant
Sure, I am Thomas Williams.
user
Wait a moment please.
assistant
Sure.
user
Thomas Williams, there is no active reservation found under your name in our database.
assistant
No issues, thank you for your time.
user
Thank you for contacting us.
assistant