Hello.
user
Hello.
assistant
Anna Campbell here.
user
How may I help you today?
assistant
Suddenly my trip got cancelled due to heavy floods happening in my travel location. So can you please help me out with cancelling of my ticket?
user
Sure, could you provide me your name, so that I will check the your reservation.
assistant
Please check the reservation under the name of Anna Campbell.
user
Ok Anna, wait for a minute.
assistant
Sure, take your time.
user
Sorry Anna, no reservation found on your name, I think your previous reservation is not confirmed before.
assistant
Oh, it may be the reason.
user
Do you need any other help?
assistant
Anyways, thank you for the information. Nothing, thank you.
user
Ok, thank you for contacting  us.
assistant
Welcome.
user