Hello.
user
Hello.
assistant
I am Emily Nelson.
user
How may I aid you today?
assistant
I want to change my existing reservation, due to heavy rainfall in Seattle, can you help me in changing?
user
Sure, I am glad to help you out. Please allow me a moment.
assistant
Sure, take your time.
user
Sorry Emily Nelson, there is no flight in your route with your travel dates.
assistant
That's ok, thank you for your information.
user
No flight reserved on your name. Thank you for reaching us.
assistant