Hello.
user
Hello. May I know what kind of assistance your are looking for?
assistant
Due to change in my plans to visit Dallas, I would like to change my existing reservation. Can you help me with this?
user
Sure, I am glad to help you. Please give me a moment to check your ticket status.
assistant
Sure.
user
May I know your name?
assistant
My name is Margaret Edwards.
user
Sorry Edwards, no reservation is found by your name.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for reaching us.
assistant