Hello.
user
Hello, how may I guide you?
assistant
I would like to cancel my trip. Can you please cancel my reservation?
user
Sure, may I know your name please to check your reservation status?
assistant
My name is Jonathan White.
user
Please wait a moment.
assistant
Ok.
user
Jonathan, no reservation has been found on your name in our records.
assistant
Its ok, thank you for the information.
user
Thank you for choosing us.
assistant