Hello.
user
Hello, how may I assist you now?
assistant
Can you aid me to change my reservation because I need to attend an emergency operation?
user
Sure, I will help you with that.
assistant
Sure.
user
May I know your good name?
assistant
Sharon Clark here.
user
Please wait for a moment,  while I check for your reservation.
assistant
Ok.
user
Thank you for waiting, sorry there is no reservation found on your name in our system data base.
assistant
Not an issue. Thank you so much.
user
Thank you for visiting us, have a nice day ahead.
assistant