Hello.
user
Hello. What type of service do you need from our travel agency?
assistant
My name is Susan Thompson, I want to change my reservation as my trip is postponed. Can you help me with that?
user
Sure, I am glad to help you in changing the details. Can you please allow me sometime to search your ticket status?
assistant
Sure.
user
Sorry to inform you that, there is no active reservation found with your name in our database.
assistant
Thank you for the information.
user
You are welcome. Thank you for reaching us.
assistant