Hello.
user
Hello, how can I help you today?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, may I know your name please?
assistant
My reservation was done under the name Katherine Nelson.
user
Sorry, no reservation found on your name to cancel it.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for contacting us.
assistant