Hello.
user
Hello.
assistant
I am James Smith.
user
How can I help you?
assistant
I am planning to change an existing reservation, due to health issue. Can you please change my reservation?
user
Sure, please wait for a while.
assistant
Sure, I wait.
user
There is no reservation found under your name to do modifications in that.
assistant
That's fine. Thank you for your service.
user
Thank you for choosing us.
assistant