Hello. I am Jerry Collins.
user
Hello, how may I help you today?
assistant
I would like to cancel my booking due to some health problems, can you cancel it?
user
Sure, can I have your name for further process?
assistant
I am Jerry Collins.
user
Sorry Jerry, no reservation found on your name.
assistant
Ok, no problem, thank you for your quick response.
user
Thank you for consulting us.
assistant