Hello.
user
Hello, how can I assist you?
assistant
Owning to an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, may I know your good name please?
assistant
Sure, my name is Matthew Nelson.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
No problem, thank you for your information.
user
You are welcome.
assistant