Hello.
user
Hello, how can I help you today?
assistant
I need to change my boarding point of my existing reservation as I need to go to other place first and I will start from there. Can you help me out with this?
user
Sure, may I know your good name?
assistant
My name is Ronald Allen.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
No problem, thanks for your information.
user
Thank you for reaching us.
assistant