Hello.
user
Hello, how may I help you?
assistant
Due to my ill health, I would like to cancel my recent reservation. Please help me out.
user
Sure, can I know your name please?
assistant
My name is Benjamin Gonzalez.
user
Benjamin, there is no active reservation found with your name in our records.
assistant
Ok, no issues. Thank you for your information.
user
Most welcome.
assistant