Hello.
user
Hello, Good Morning.
assistant
My name is Rachel Lewis.
user
Rachel, how can I help you?
assistant
Actually, I booked a ticket for a carnival in LGA, but due to bad climatic conditions, the concert is postponed.
user
Ok Rachel, would you like me to change your existing reservation?
assistant
Yes, can you help me out?
user
Sure, please hold on for a moment so that I can check the status of your existing reservation.
assistant
Sure, take your time.
user
Sorry, I could not find any ticket booked with your name.
assistant
That's fine. Thank you for your time.
user
Thank you, have a nice day.
assistant