Hello.
user
Hello. How can I assist you today?
assistant
My name is Carolyn Hernandez, I want to cancel my reservation as my plan to meet my friend is cancelled. Can you cancel my reservation?
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Sure.
user
Carolyn Hernandez, there is no reservation found under your name.
assistant
Ok, thank you for the information.
user
You are welcome. Thank you for contacting us.
assistant