Hello.
user
Hello, how can I be at your service today?
assistant
Due to sudden demise of my Great grandfather, I want to cancel my recent reservation.
user
Sure, we will help you. Can I have your name please to check your details?
assistant
Sure, I am George Nelson.
user
Ok, please wait a while I will check and revert to you.
assistant
Sure.
user
Sorry to inform you that there is no existing reservation found on your name.
assistant
Ok, Thank you for your service.
user
Thank you for reaching us.
assistant