Hello.
user
Hello, how can I help you for the day?
assistant
I am Susan Robinson. I want to cancel my recent reservation, can you please help me in cancelling reservation?
user
Sure, I am here to help you with that reservation cancel. ok, please wait for a while.
assistant
Sure.
user
Sorry to tell you that, there is no active reservation found with your name  to cancel it.
assistant
That's fine, thank you.
user
Thank you for reaching our agency.
assistant