Hi.
user
Hello, how can I help you?
assistant
Could you please change my existing reservation due to postpone of my trip?
user
Sure, I am here to help you.
assistant
My name is Paul Scott.
user
Please wait a second.
assistant
Sure.
user
There is no reservation found under your name.
assistant
Not a problem, thank you for the information.
user
Thank you for opting us.
assistant