Hello.
user
Hello, how can I assist you today?
assistant
I would like to change my reservation due to some health issues, can you please help me out with that?
user
Ok, please can I know your name to check for the reservation?
assistant
Myself Anthony Lopez.
user
Thank you for waiting Anthony Lopez, sorry as per our records there is no reservation been found on your name.
assistant
That's ok, no problem. Anyway thank you for checking out.
user
Ok, thank you for choosing our agency Anthony Lopez.
assistant