Hello, Brenda Edwards here.
user
Hello. Welcome to Google airline agency. How can I assist you today?
assistant
I want to do some changes in my existing reservation because I did not get the concert tickets, so planning to travel on another date, can you please help me?
user
Sure, please give me a moment.
assistant
Ok, take your time.
user
Unfortunately, there is no reservation found under your name.
assistant
Oh, not an issue. Anyway, thank you for the information.
user
Welcome, have a great day.
assistant