Hello.
user
Hello.
assistant
I need amend my reservation, can you help me out?
user
Yes, I can help you with that. Can I know your name for checking your previous reservation?
assistant
Myself Nancy Allen.
user
Sorry to inform you that there is no reservation found on your name.
assistant
That's ok, no problem. Thank you for your help.
user
Thank you for reaching us.
assistant
Welcome.
user