Hello.
user
Hello, how may I assist you today?
assistant
Can you please aid me to modify the ticket details? Because the planned trip got postponed due to some other important work.
user
Sure, may I know your name for the changing process?
assistant
Ok, I have reserved it on the name of Sarah Miller.
user
Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.
assistant
Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for checking.
user
Welcome, thank you for reaching us.
assistant