Hello.
user
Hello. How may I assist you today?
assistant
I am Eric Williams. I would like to cancel my reservation as I am leaving for delegates meet, can you please help me out?
user
Sure, please wait for a minute to check the reservation details in our database.
assistant
Sure.
user
Sorry to tell you that, there is no active reservation found with your name in our database to cancel it.
assistant
Ok no problem, thank you for your services.
user
You are welcome Eric Williams.
assistant