Hi.
user
Hello, do you need any help from us?
assistant
I need to change my existing reservation, Can you please help me with that?
user
Sure, could I have your name please?
assistant
Jerry Hall here.
user
Ok, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to make changes.
assistant
Ok, no problem. Thanks for your information.
user
You are welcome, have a great day.
assistant