Hello.
user
Hello.
assistant
John Edwards here.
user
How may I assist you at this moment?
assistant
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Sure, I am happy to help you and please give me a moment to check your previous reservation.
assistant
Thank you for accepting my request, take your time.
user
Thank you for waiting, there is no reservation found for the user name to help you in cancellation process.
assistant
Oh! I think the ticket was not booked properly at the time of my booking. Anyway, thank you for the information.
user
You are most welcome and thank you for reaching us. Have a nice day.
assistant