Hello.
user
Hello, how can help you today?
assistant
I want to change my reservation as my trip got postponed. Can you help me with that?
user
Sure, we are here to help you. May I know your name?
assistant
My name is Nancy King.
user
Please wait for a while.
assistant
Sure.
user
Thanks for being patient, there is no active reservation found on your name.
assistant
Ok, thank you for the information.
user
Thank you for reaching us.
assistant