Hello.
user
Hello, how can I aid you today?
assistant
Would it be possible for you to change my reservation, which I have done with my name?
user
Sure, please share me your name to check the details.
assistant
My name is Carol Evans.
user
Please wait a moment.
assistant
Sure.
user
Carol Evans, sorry to inform you that there is no reservation found on your name to do modification.
assistant
No worries, thank you for the information.
user
Thank you for choosing us.
assistant