Hi.
user
Hello. How may I aid you today?
assistant
I want to change an existing reservation due to an emergency, can you please help me?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I now your name please?
assistant
Sure, my name is Cynthia Hill.
user
I am sorry to say that there is no reservation found under your name.
assistant
Ok, not an issue.Thank you for your information.
user
Thank you for reaching us.
assistant