Hello, Cynthia Baker here.
user
Hello, how may I guide you?
assistant
Due to heavy rainfall in our area, I couldn't travel. Can you please change my existing reservation?
user
Sure, I will help you. Please wait a moment.
assistant
Sure, take your time.
user
Cynthia, no reservation has been found on your name in our records.
assistant
Its ok, no issues. Thank you for the information.
user
Thank you for contacting us.
assistant