Hello.
user
Hello, how can I best aid you today?
assistant
I already had a reservation for my holiday trip but, suddenly I need to attend a client meeting at head quarters. So I need to cancel my reservation. Can you please help me out?
user
Sure, I can help you in that.
assistant
Thank you.
user
To cancel your ticket, we nee your name. Can you provide it?
assistant
I am Nicole Garcia.
user
Ok, please wait for a couple of minutes.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, no problem. Thank you.
user
Thanks for consulting us, wish you a great day.
assistant