Hi.
user
Hello, how may I assist you?
assistant
I am Rebecca Smith.
user
Welcome to our agency Rebecca.
assistant
Can you change my flight ticket reservation? As my football match is being postponed due to bad weather in New York.
user
Rebecca Smith, may I know your desired airport codes for this journey? Ok, please allow me to check with your previous booking.
assistant
Sure.
user
Sorry to tell you, there is no active reservation found by your name.
assistant
That's ok, thank you.
user
Thank you for choosing us, have a nice day.
assistant