Hello.
user
Hello, how can I assist you?
assistant
I want to cancel my reservation as my plan to reach New York is cancelled. Can you cancel my reservation?
user
Sure, may I know your name?
assistant
My name is Joshua Brown.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, we found a reservation on your name and cancelled it successfully.
assistant
Ok, thank you for your service.
user
Thank you for choosing us.
assistant