Hello.
user
Hello, how can I help you?
assistant
I want to change my existing reservation due to bad health issues. can you help me out?
user
Sure, may I know your name?
assistant
I am Virginia Williams.
user
Give me a minute.
assistant
Sure.
user
Sorry, there is no reservation found under your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for opting us.
assistant