Hello.
user
Hello, how can I help you?
assistant
I just want to cancel my recent reservation, due to sudden demise of my great grand father. Can you help me with cancellation?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
Sure, my name is Mary Baker.
user
Please wait for a while.
assistant
Sure.
user
Sorry, no reservation found on your given name.
assistant
Ok, no problem.
user
Thank you for choosing us.
assistant
Thanks for your assistance.
user