Hi.
user
Hello, how can I guide you for today?
assistant
Owing to an emergency I had to request for this cancel reservation.
user
I will help you with that. May I know your name?
assistant
My name is Donna Jackson.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
Thank you.
user
Thank you for contacting us, have a nice day.
assistant