Hello.
user
Hello. How may I guide you today?
assistant
I want to cancel my reservation as my plan to meet my friend is cancelled. Can you help me?
user
Sure, I am glad to help you with that.
assistant
Thank you.
user
Can I know your name to check your previous reservation?
assistant
My name is Anna Hall.
user
Please be on hold to check.
assistant
Sure.
user
We regret to inform you that, there is no reservation found on your name in our reservation list.
assistant
Ok, thank you for the information.
user
Thank you for approaching us, have a great day.
assistant