Hello.
user
Hello, how may I aid you?
assistant
I would like to cancel my recent reservation, can you help me in that?
user
Sure, may I know your name?
assistant
Myself Donald Moore.
user
Please give me a moment to check your ticket status.
assistant
Sure, I will wait for your response.
user
Sorry Donald Moore, no reservation is available by your name.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you for reaching us.
assistant