Hello.
user
Hello, how may I help you?
assistant
Owing to an emergency, I want to change my reservation. Can you please help me with that?
user
Sure, we are here to help you. May I know your name please?
assistant
Thank you, my name is Kevin Moore.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Not an issue, thank you for the information.
user
Thank you for contacting us.
assistant