Hello.
user
Hello, how may I help you?
assistant
Please cancel my recent reservation due to some health issues?
user
Sure, we are here to help you. May I know your name please?
assistant
Sure, I am Frank Williams.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, not an issue. Thank you for your information.
user
Thanks for contacting us.
assistant