Hello.
user
Hello. How may I help you today?
assistant
I am Jennifer Lee. I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Ok, please share your travelling dates with me to check with the availability for you. Please wait for a moment.
assistant
Sure.
user
Sorry, no reservation was found by your name. Sorry for the inconvenience.
assistant
That's ok, thank you for your information.
user
Have a nice day.
assistant