Hi.
user
Hello, how may I serve you at this moment?
assistant
I want to cancel my recent reservation owing to an emergency.
user
Sure, I will help you. Please wait for a moment.
assistant
Ok.
user
May I know your name?
assistant
I am Steven Anderson.
user
Sorry, there is no reservation existing on your name.
assistant
Thank you.
user
You are welcome, have a nice day.
assistant