Hello.
user
Hello, how may I help you?
assistant
Due to sudden changes, my exams has been postponed. Can you please change my reservation?
user
Sure, may I know your name?
assistant
Donna Scott here.
user
Wait a minute.
assistant
Ok.
user
There was no reservation found on your name.
assistant
Ok, not an issue. Thank you.
user
Thank you for choosing us.
assistant