Hello.
user
Hello.
assistant
I am Shirley Thomas.
user
How can I help you?
assistant
Can you please help me in changing my existing reservation, as my football match got postponed to some other date.
user
Sure, I will help you.
assistant
Thank you.
user
Please, wait for a while.
assistant
Sure.
user
Thank you for waiting, I did not find any reservation on your name.
assistant
No problem, thanks for your information.
user
Thank you for approaching us.
assistant