Hello.
user
Hello, do you need any help from us?
assistant
I would like to cancel my reservation as my exams cancelled, can you please help me out with that?
user
Sure, could I have your name please?
assistant
Thank you. Myself Angela Anderson.
user
Ok, please allow me a moment.
assistant
Sure, I will wait for your response.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
Ok, no problem. Anyway thank you for checking out.
user
You are welcome, have a great day.
assistant