Hi.
user
Hello, how may I support you today?
assistant
I need to change an existing reservation due to sudden demise of my great grand mother. Can you help me with this?
user
Sure. For changing reservation we need your name, please mention it.
assistant
I am Nichole Gonzalez.
user
Ok, please wait a moment.
assistant
Ok.
user
Sorry to say that, there is no reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for approaching us.
assistant