Hello.
user
Hello. How can I assist you today?
assistant
 I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
user
Sure, may I know your name to check for the previous reservation?
assistant
Thank you, myself Ruth Roberts.
user
Please allow me a moment.
assistant
Sure.
user
There is no reservation found under your name.
assistant
It's ok, thank you for your help.
user
Thank you for reaching us.
assistant