Hi.
user
Hello, how can I help you?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me in this?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your good name?
assistant
I am Elizabeth Allen.
user
Please, wait for a while.
assistant
Ok.
user
Thank you for being patience, there is no reservation found on your name.
assistant
Not an issue, thank you.
user
Thank you for choosing us.
assistant