Hello.
user
Hello. How can I assist you today?
assistant
My planned trip has been changed unexpectedly, so I decided to cancel my recent reservation, will you help me?
user
Sure, I will help you with cancelling your reservation. May I know good name for checking reservation status?
assistant
My past ticket is reserved with name Kevin Parker. So please check with this name.
user
Sure, please wait for checking reservation status.
assistant
Sure.
user
Thank you for waiting. Sorry Kevin, no reservation has found under your name to cancel.
assistant
It's ok, thank you for checking.
user
Most welcome. Thank you for choosing us.
assistant