Hello.
user
Hello, how may I help you for the day?
assistant
I want to to do some changes in my existing reservation due to an emergency. Can you aid me in amending my past reservation?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know on which name the ticket was reserved?
assistant
I am Frank Thompson.
user
Please be on hold.
assistant
Take your time.
user
Sorry we did not find any reservation against your name.
assistant
No issues. Thank you for checking.
user
Thank you for choosing our services.
assistant
You are welcome.
user