Hello.
user
Hello, how may I assist you?
assistant
Myself Emma Lewis. Due to heavy tornadoes attack, I don't want to continue my trip. Can you please cancel my ticket?
user
Sure, please be on hold. I will get back to you.
assistant
Ok.
user
There is no reservation found under your name, Lewis.
assistant
It's ok, thank you for checking.
user
My pleasure, thank you for choosing.
assistant