Hello.
user
Hello, how may I help you today?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, may I know your name please?
assistant
My name is Matthew Baker.
user
Ok, please wait for a moment.
assistant
Sure, I will wait for your information.
user
Sorry, there was no reservation found with your given name.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for opting us.
assistant