Hello.
user
Hello, how may I help you today?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, I will help you with that. Let me know your name to check your existing reservation?
assistant
Scott Nelson here.
user
Please wait for a minute.
assistant
Ok.
user
Thank you for waiting, there is no reservation found on your name.
assistant
No problem, Thanks for the information.
user
Thank you for reaching us.
assistant