Hello.
user
Hello, how may I support you at present?
assistant
I am Benjamin Collins. Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
Sure, we are glad to help you to change it.
assistant
Thank you.
user
Please wait for a moment.
assistant
Ok.
user
Thanks for waiting, there was no active reservation found on your name.
assistant
Ok, thank you for notifying me.
user
Thank you for opting us.
assistant