Hi.
user
Hello, how can I guide you for today?
assistant
I want to change my reservation due to health problem, can you help me?
user
May I know your name?
assistant
Myself Elizabeth Hernandez.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
No problem, thanks for checking.
user
Thank you for contacting us, have a nice day.
assistant