Hello.
user
Hello, how may I assist you?
assistant
 I am Laura Williams want to cancel my reservation owing an emergency. Can you help me in cancelling?
user
Sure, I will help you. Please wait for a minute, I will revert to you.
assistant
Ok.
user
Unfortunately, there is no reservation found with your name.
assistant
Ok, no issues. Thank you for your response.
user
Thanks for reaching us.
assistant