Hello.
user
Hello. How can I assist you today?
assistant
Richard Davis here. Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Ok.
user
Richard Davis, there is no reservation found under your name.
assistant
That's ok, thank you.
user
Thank you for contacting us.
assistant