Hi,. I am Kathleen Lopez.
user
Hello, how can I support you now?
assistant
Please, cancel my recent reservation due to sudden demise of my grand father.
user
Sure, I will help you to cancel your ticket.
assistant
Thank you.
user
Please hold for a moment, while I check for the reservation.
assistant
Sure.
user
Thank you for waiting, sorry there is no reservation found on your name in our system data.
assistant
Ok, thank you for the information.
user
Thank you for picking us, we hope see you again.
assistant