Hello.
user
Hello, how may I help you at present?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it.
user
Sure, we are glad to help you to change it.
assistant
Thank you.
user
On whose name, the reservation has been made earlier?
assistant
Please check the reservation on the name of Frank Hill.
user
Ok, please wait for a while.
assistant
Sure.
user
Thank you for waiting, I have checked in reservation list to change your ticket but could not find any reservation with your name.
assistant
Not a problem, thank you.
user
Thank you for choosing us.
assistant