Hello.
user
Hello, how may I aid you?
assistant
Actually my semester exam dates are changed so that I want to change my existing reservation, can you help me?
user
Sure, please provide me your name for further process?
assistant
Yes, I am Scott Smith.
user
Sorry Smith, there is no reservation found with your name.
assistant
Ok, no problem. Thank you for your information.
user
You are welcome. Have a nice day.
assistant