Hello.
user
Hello, how can I assist you?
assistant
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Sure, may I know your name to check your details from our database?
assistant
Thank you, my name is Larry Thompson.
user
We regret to inform you that there is no active reservation found on your name to cancel.
assistant
Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.
user
Thank you for contacting us.
assistant