Hi.
user
Hello. How can I assist you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you please help me with that?
user
Sure, may I know your name to check?
assistant
I am Samuel Walker.
user
Thank you. Please be online for a while. I will check your reservation status and get back to you.
assistant
Ok.
user
I am sorry to say you that there is no reservation found under your name in our database.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant