Hello, I am Dennis Harris.
user
Hello, how may I aid you today from my end?
assistant
I want to cancel my trip due to an emergency. Can you aid me in cancelling my reservation?
user
Sure, I am here to help you in amending the reservation. Please allow me a moment to check whether any reservation found on your name or not.
assistant
I will wait for your response, take your time.
user
Sorry Dennis Harris, there is no reservation on your name in our database.
assistant
No issues. Thank you for checking.
user
Thank you for reaching us.
assistant
You are welcome.
user