Hi.
user
Hello. How may I guide you today?
assistant
Thomas Adams here. I would like to spend some more days with my family, so please help me in changing my existing reservation.
user
Sure, I would be happy to help you with that. Please wait for a while.
assistant
Ok.
user
I am sorry to say that there is no reservation found under your name.
assistant
That's fine, thank you for your help.
user
Thank you for reaching us, have a great day.
assistant