Hello.
user
Hello, How can I help you?
assistant
I am Melissa Turner.
user
Hello Melissa.
assistant
Due to health problems I need to cancel my reservation, can you help me please?
user
Sure, Wait a Minute I will check and let you now.
assistant
Ok.
user
Sorry to tell that there is no reservation found on your name.
assistant
Thanks for your information.
user
 Thank you for approaching us.
assistant