Hello.
user
Hello, may I know how best I can aid you today?
assistant
I want to cancel my recent reservation, due to heavy rainfall at my destination.
user
Sure, please provide your name to check your reservation?
assistant
Sure, my name is William Gonzalez.
user
I regret that there is no reservation found on your name.
assistant
Ok, thanks for your kind response.
user
Thanks for approaching us, have a nice day.
assistant