Hello.
user
Hello, how may I help you?
assistant
I want to cancel my reservation as I am not able to make my trip. Can you help me with that?
user
Sure, may I know your name to proceed?
assistant
Sure, my name is Nicole Lewis.
user
Please wait for a moment to check your details.
assistant
Sure, I will wait for your response.
user
I have found your reservation, can I proceed to cancel it?
assistant
Yes, please cancel it.
user
Your reservation is cancelled.
assistant
Thank you for your help.
user
Welcome.
assistant