Hello.
user
Hello, how may I help you at this moment?
assistant
Can you please cancel my reservation, due to sudden demise of my Grandfather?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name?
assistant
My name is Sandra Robinson.
user
Ok, please wait for a minute.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, no issue. Thank you.
user
Thank you for opting us.
assistant