Hello.
user
Hello.
assistant
My name is Kimberly Young.
user
How may I help you, Young?
assistant
Owing to an emergency, I would like to change my reservation to some other dates. Please help me.
user
Sure, I will help you. young, no reservation has been found on your name in our database.
assistant
Its ok, I guess I made a mistake while booking. Anyways, thank you for the information.
user
Thank you for choosing us.
assistant