Hello.
user
Hello. How can I assist you today?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, may I know your name to check for the previous reservation?
assistant
My reservation was done under the name Stephen Roberts.
user
Please allow me a moment.
assistant
Sure, take your time.
user
Stephen Roberts, there is no reservation found under your name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for contacting us.
assistant