Hi.
user
Hello.
assistant
Myself Gregory Walker.
user
How can I help you at this moment?
assistant
I need a small favour from your agency to cancel my reservation which I have done wrongly.
user
Sure, I will help you with this. Please be on hold for a moment.
assistant
Thank you and will wait for your response.
user
Gregory Walker, there is no active reservation found under your name in our database.
assistant
It's ok, anyways thank you for the help.
user
Thank you for contacting us.
assistant