Hello, I am Jacob Hill.
user
Hello, May I know what kind of service you are expecting from us?
assistant
Due to some health issues I want to cancel my recent reservation, can you please help me with that?
user
Sure, please hold on for a minute.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, no issues.
user
Thank you for making us an enquiry regarding cancellation process.
assistant
Thanks for your information.
user