Hello.
user
Hello, how may I  help you today?
assistant
I need to change my recent reservation due to health issues, can you help me in doing that?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
Michelle Campbell here.
user
 Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure, take your time.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, no issues. Thank you for the information.
user
Thank you for opting us.
assistant