Hello.
user
Hello, how can I guide you now?
assistant
I am Amanda Moore, I booked a flight to New York with one connection, but I need a direct flight.Can you change my reservation?
user
Sure, Amanda Moore, we will help you. Please hold on for a few minutes, I will check the status and revert you.
assistant
Sure.
user
Thank you for waiting. Unfortunately, we did not find any reservation based on your name.
assistant
Ok, thanks for the information.
user
Thanks for approaching us, have a nice day.
assistant