Hello.
user
Hello.
assistant
I am Sandra Taylor.
user
Sandra Taylor, What kind of assistance you are looking for?
assistant
Due to some emergency I need to change my existing reservation can you help me changing my reservation?
user
Sure, I will help you.
assistant
Thank you.
user
Please wait for while.
assistant
Sure.
user
Thanks for waiting. Sorry Sandra, there is no active reservation on your name.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant