Hi.
user
Hello.
assistant
Kimberly Brown here.
user
How may I assist you?
assistant
 I want to cancel my recent reservation, because I want to travel  with my friends by road.
user
Sure, I am here to help you with that.
assistant
Thank you.
user
Wait a moment please.
assistant
Ok.
user
Kimberly Brown, we regret to inform you that there is no reservation found on your name in our records.
assistant
That's ok. Thank you.
user
Thank you for choosing us.
assistant