Hello,.
user
 Hello, How exactly I can serve you the best today?
assistant
I need your help in cancelling my reservation as my semester holidays got extended.
user
Sure, we are gleeful to help you for cancellation.
assistant
Thank you.
user
May I know your name to check your details in our database?
assistant
I am Benjamin Hill.
user
Please wait a moment.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, not a problem. Thank you for assisting me.
user
Thank you for availing us. Have a blissful day!.
assistant