Hello.
user
Hello.
assistant
Steven Scott here.
user
How may I help you?
assistant
I just want to cancel my previous reservation due to abnormal weather condition, can you please help me with that?
user
Sure, please be on hold.
assistant
Ok.
user
Thank you for your time, we did not find any active reservation in your name.
assistant
No problem, thank you for your kind service.
user
Thank you for reaching us.
assistant