Hello.
user
Hello, how may I guide you at this moment?
assistant
Janet Hernandez here. I want to cancel my ticket due to heavy floods in my place.
user
Sure, I am mirthful to help you with that reservation cancel.
assistant
Ok.
user
Please wait for a while, let me check your previous reservation status.
assistant
Sure.
user
Thank you for waiting. I am sorry to tell you that, there is no active reservation found with your name in our reservation list to cancel it.
assistant
No problem, thank you.
user
Most welcome, thank you for reaching us.
assistant