Hello.
user
Hello. Can I know your name?
assistant
Sure my name is Kathleen Thompson.
user
How can I serve you?
assistant
Owing to an emergency, I want to cancel my reservation. Please help me with that.
user
Sure,Please wait a while.
assistant
Sure.
user
Thanks for being patient. We didn't found any reservation by this name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant