Hello.
user
Hello, how may I assist you?
assistant
I would like to change my reservation because of sudden accident of my aunt, can you help me?
user
Sure, may I know your name please?
assistant
My name is Anna Lewis.
user
Ok Anna, please wait for a moment.
assistant
Ok.
user
Sorry Anna Lewis, there is no reservation found as per your name to change any reservation.
assistant
No problem, sorry for troubling you.
user
Thank you, for contacting us.
assistant
Thanks for your humble service.
user