Hello.
user
Hello, how can I help you today?
assistant
I need to cancel my reservation as I need to stay back in own city due to hails on roads and heavy snow. Can you please help me with this?
user
Sure, I am here to help you. May I know your name to check with existing reservation?
assistant
Myself Nancy Davis.
user
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, not an issue. Thank you for giving instant service without any delay.
user
Thank you for opting us.
assistant