Hi.
user
Hello. How can I assist you today?
assistant
I need to change my existing reservation, Can you please help me with that?
user
Ok, please can I know your name to search for the reservation?
assistant
Brain Turner here.
user
Ok, please can you wait a moment?
assistant
Sure.
user
Ok, thank you for waiting. Sorry as per the reservation records there is no ticket found on your name to change.
assistant
Ok, no problem.
user
Thank you for choosing our agency.
assistant
Thanks for your information.
user