Hi.
user
Hello, how can I help you today?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
Sure, please wait a moment.
assistant
I am Shirley Robinson. Ok.
user
Sorry to say, no reservation found with your name.
assistant
Ok, no problem. Thank you.
user
Thanks for reaching us.
assistant