Hello, I am Nicholas Davis.
user
Hello, how can I help you today?
assistant
Owing to an emergency I want to cancel my recent reservation, can you please help me with this?
user
Sure, please be on hold.
assistant
Ok.
user
Thanks for holding on, there is no active reservation on your given name.
assistant
No problem, thanks for your information.
user
Thank you for connecting with us.
assistant