Hi.
user
Hello, how can I help you today?
assistant
I have to change my existing reservation due to exam postponed, can you please help me?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name for checking your previous reservation?
assistant
Sure, my name is Michael Adams here.
user
Please wait a second.
assistant
Sure, I will wait.
user
There is no reservation found under your name to change.
assistant
Ok, not an issue.Thank you for your information.
user
Thank you for opting us.
assistant