Hi.
user
Hello. May I know your name?
assistant
Myself Virginia Miller.
user
Virginia Miller, how may I assist you today?
assistant
Due to sudden death of my grandmother, I want to change my existing reservation. Could you please help me?
user
SUre, please wait for a moment I will check the reservation details.
assistant
Ok.
user
Virginia Sorry, I cannot find any reservation with your name.
assistant
That's ok. Thank you for the help.
user
It's my pleasure.
assistant