Hello, I am Rachel Martinez.
user
Hello. How can I aid you?
assistant
I would like to cancel my reservation as my plan to visit my grandmother got cancelled. Can you help me with it?
user
Sure. Can you please wait for a moment, I will check with your reservation.
assistant
Ok.
user
Sorry we couldn't find any reservation on your name.
assistant
It's ok, thank you for the response.
user
Thank you for choosing us.
assistant