Hello.
user
Hello, how may I oblige you today?
assistant
My name is Carolyn Edwards, I want to cancel my reservation as my plan to visit my home is cancelled. Can you help me with that?
user
Sure, I am here to help you. Please hold on a moment.
assistant
Sure.
user
Thanks for waiting, no reservation was found on your name in the reservation list.
assistant
Ok, thank you for the information.
user
Thank you for choosing us.
assistant