Hello.
user
Hello. How can I assist you?
assistant
I need to amend my reservation due to some crisis in my destination, can you help me out?
user
Sure, can I know your name please?
assistant
My name is Scott Evans.
user
Ok, wait a moment please.
assistant
Sure.
user
Sorry Scott, there is no reservation found on your name.
assistant
That's ok, no problem. Thank you for your help.
user
Thank you for approaching us.
assistant