Hi. I am Lisa Young.
user
Hello Lisa Young. Please let me know how best I can serve you today?
assistant
I want to cancel my recent reservation as my trip got cancelled. Please help me out.
user
Sure, I am Perky to help you.
assistant
Thank you.
user
Please hold for a moment, I will check your name in our database and revert to you.
assistant
Ok.
user
Sorry Lisa Young, there is no active reservation found on your name.
assistant
That's fine thank you.
user
Thank you for communicating with us.
assistant