Hi.
user
Hello, how may I serve you today?
assistant
I want to change my existing reservation which is done recently due to some health issues, can you please help me in this?
user
Sure, may I know your name please?
assistant
Sure, my name is Karen Hall.
user
Ok, please be on hold.
assistant
Sure, I will wait.
user
Sorry, we could not find any reservation on your name.
assistant
Ok, not an issue. Anyways, thank you for your service.
user
Thank you for approaching us.
assistant