Hello.
user
Hello.
assistant
My name is Eric Lopez.
user
How may I assist you?
assistant
I want to cancel my trip to New York, due to heavy snowfall in New York.
user
Please wait for a moment, let me check your details.
assistant
Ok.
user
Sorry, there is no reservation found under your name.
assistant
That's ok, thanks for your information.
user
Most welcome.
assistant