Hi, I am Anthony Lee.
user
Hello, how may I assist you?
assistant
Please help me with cancelling my recent reservation due to sudden demise of my uncle.
user
Sure, we are here to help you. Can I have your name to check the details in our database? Ok, please wait.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Fine, thanks for the information.
user
Thank you for choosing us.
assistant