Hello.
user
Hello, welcome to UB agency.
assistant
Rachel Allen here.
user
How can I assist you, Allen?
assistant
I need to cancel my reservation, as my friends have already booked my ticket in another flight along with theirs. I was not aware of this thing. Can you please cancel the ticket for me?
user
Definitely, let me check your reservation details first.
assistant
Ok.
user
Allen, no reservation details are recorded in our database to cancel your ticket.
assistant
Ok, thank you for the information.
user
Thank a lot for reaching us, have a nice day.
assistant