Hello. I am Benjamin Turner.
user
Hello, how can I support you today?
assistant
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.
user
Ok.
assistant
Can you help me?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait for a while, I will check your previous reservation.
assistant
Sure.
user
Thank you for being patience, there is no reservation found on your name.
assistant
No problem. Thank you.
user
Thank you for approaching us.
assistant