Hello.
user
Hello, how may I be of your help?
assistant
I want to change my existing reservation with the name of Joseph Perez, as I have an health issue.
user
Ok, please wait a minute. Let me check and revert you.
assistant
Sure.
user
Thanks for waiting. Unfortunately there is no reservation found by your name.
assistant
Ok.
user
Thank you for reaching us.
assistant
Thank you for your information.
user