Hi.
user
Hello, do you need any help from us?
assistant
I am Alexander Perez. I would like to change my existing reservation, due to continues rainfall my baseball game has been postponed. Can you please assist me?
user
Sure, please allow me a moment.
assistant
Ok.
user
Sorry, there is no reservation with your name in our portal to make changes.
assistant
Ok, no issues. Thank you.
user
You are welcome, have a great day.
assistant