Hello,.
user
Hello. How may I help you?
assistant
Please change my existing reservation owing to an emergency.
user
Sure. Your good name please?
assistant
My name is Brian Moore.
user
Please, wait a minute.
assistant
Ok.
user
Thanks for your time. I am sorry to inform you that, there is no reservation found on your name.
assistant
Thanks.
user
Thank you for reaching us.
assistant