Hello.
user
Hello. How can I aid you?
assistant
I just want to cancel my reservation due to heavy rains in my destination place. Will you guide me to cancel on the name of Rebecca Wilson?
user
Sure Wilson, please wait a moment.
assistant
Sure.
user
Sorry to say that, there is no reservation found on your name.
assistant
No problem, thanks for your service.
user
Thank you for approaching us.
assistant