Hello, I am Margaret Lopez.
user
Hello, how can I render you for the day?
assistant
Due to an heavy rainfall, I would like to change my existing reservation. Can you help me with it?
user
Sure, I will help you. Please wait a moment, I will check your reservation status and get back to you.
assistant
OK.
user
Sorry, there is no reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you for availing us.
assistant