Hello,.
user
Hello. How may I be of your assistance?
assistant
Prepone plan came into a  picture owing to announcement of birth of baby girl. So can you please help me to cancel my recent reservation?
user
Sure, may I know your name please?
assistant
My name is Cynthia Wright.
user
Give me a moment.
assistant
Sure.
user
We did not found any reservation by this name.
assistant
That's not a problem.
user
Thanks for opting us.
assistant
Thank you.
user