Hello.
user
Hello. How can I help you?
assistant
Can you please help me in cancelling my reservation?
user
Sure. May I know your good name?
assistant
I am Pamela Hall.
user
Please, wait for a while.
assistant
Ok.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Ok, thanks for the information.
user
Thank you for opting us.
assistant