Hello.
user
Hello, how can I guide you?
assistant
I would like to cancel my recent reservation due to cancel of my conference. Could you please help me?
user
Sure, may I know your name?
assistant
I am Matthew Lee.
user
Give me a minute.
assistant
Sure.
user
Sorry, there is no reservation found under your name.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant