Hello.
user
Hello, how can I assist you today?
assistant
I would like to change my flight reservation as my trip got postponed, can you please help me?
user
Sure, I am happy to help you. Please provide your good name to proceed further.
assistant
I am Shirley Robinson.
user
Sorry, we did not find any active reservation on your name in our records.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant