Hi.
user
Hello. How may I help you out?
assistant
I would like to cancel my flight reservation as my trip got postponed, can you please help me?
user
'Sure, I will help you in cancelling the reservation. May I know your name please?
assistant
Jacob Green.
user
Sorry, there are no reservations found in our database.
assistant
Not an issue, thank you for the information.
user
Thank you for reaching us.
assistant