Hello.
user
Hello,. How can I aid you?
assistant
I want to change my existing reservation. Could you help me with that?
user
Sure, may I know your name please?
assistant
Laura Thomas here.
user
Please wait for a while.
assistant
Ok.
user
Sorry Laura Thomas, there is no active reservation on your name.
assistant
That's ok, no problem. Thank you.
user
Thanks for contacting us. Have a nice day.
assistant