Hello.
user
Hello.
assistant
I am John Martinez.
user
How may I guide you today? Sure, I am happy to help you with that.
assistant
I want to change my exiting reservation, due to heavy rainfall in New York.
user
Give me a minute.
assistant
Ok.
user
Sorry to say that there is no reservation found on your name.
assistant
That's ok, thank you for your information.
user
Thank you.
assistant