Hi.
user
Hello. How can I help you now?
assistant
I want to cancel my reservation as my sister is unwell, can you please help me?
user
Sure, I will help you. Please share your name with me.
assistant
My name is Rebecca Phillips.
user
Sorry Phillips, there is no active reservation on your name.
assistant
No problem, thank you very much for checking.
user
My pleasure, have a good day.
assistant