Hello.
user
Hello, how can I aid you today?
assistant
I am John Smith. I want to cancel my reservation, due to my personal problems.
user
Sure, please wait a while I will check the reservation list.
assistant
Ok.
user
Thanks for your time, we found a reservation on your name. Shall I proceed to cancel it?
assistant
You can proceed to cancellation.
user
Ok, your reservation has been cancelled successfully.
assistant
Thank you.
user
Thank you for reaching us, have a nice day.
assistant