Hi. I am Mary Scott.
user
Hello, how can I guide you for today?
assistant
Can you help me in changing my recent reservation, as my exam is postponed?
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure, take your time.
user
Sorry, there is no reservation found under your name in our database.
assistant
That's ok, thank you.
user
Thank you for contacting us, have a nice day.
assistant