Hello.
user
Hello. How can I aid you?
assistant
Can you please help me to change my reservation?
user
Sure, We are here to help you. May I know your name?
assistant
My name is Raymond Allen.
user
Give me a minute.
assistant
Sure.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
Ok, not a problem. Thank you.
user
Thank you for reaching us.
assistant