Hello.
user
Hello, how may I help you today?
assistant
I want to cancel my recent reservation, due to some health problem. Can you help me?
user
Sure, can I know your name?
assistant
Ok, I am Carol Hill.
user
Wait a minute.
assistant
Sure.
user
Sorry, there was no reservation found on your name.
assistant
Ok, not an problem. Thank you for your information.
user
Thank you for choosing us.
assistant