Hi, Thomas Brown here.
user
Hello, how can I serve you?
assistant
Owing to an emergency, my interview got postponed to future dates, so could you please change my existing reservation?
user
Sure, please wait a while I will check and let you know.
assistant
Sure.
user
Thank you for waiting. Sorry, we did not found any reservation based on your name.
assistant
Ok, no issues.
user
Thank you for reaching us.
assistant
Thanks for your valuable information.
user