Hello. Ruth Hill here.
user
Hello, how can I help you today?
assistant
I would like to change my reservation due to bad weather condition at my destination location, can you please help me out with that?
user
Sure, we are here to help you. Please wait a moment.
assistant
Thank you. Sure, I will wait for your response.
user
Sorry to say, no reservation found with your name.
assistant
That's ok, no problem. Anyway thank you for checking out.
user
Thanks for reaching us.
assistant