Hello.
user
Hello, how may I guide you?
assistant
My name is Donald Baker. I met with an accident due to which I would like to change my existing reservation. Can you help me?
user
Sure. Please wait for a moment to check.
assistant
Ok.
user
No reservation found on your name. Sorry for inconvenience.
assistant
That's fine, thank you for your information.
user
Most welcome.
assistant