Hello,.
user
Hello, how can I help you today?
assistant
Owing to an emergency, I need to cancel my reservation. Can you help me to cancel my ticket?
user
Sure, please provide me your name to check in the reservation list.
assistant
Melissa Thompson, is my name.
user
There is no reservation found with your name in our data base.
assistant
Ok, no problem at all. Thanks for the quick response.
user
Have a nice day.
assistant