Hello.
user
Hello, how may I amend you?
assistant
I want to change my reservation as my plan to visit Atlanta for hiking is cancelled. Will you help me in this?
user
Sure, we are happy to help you. May I know your name to track your information?
assistant
Sure, my name is Richard Thomas.
user
Ok, please wait for a few minutes.
assistant
Sure.
user
Thank you for waiting, we did not find any reservation on your specified name.
assistant
No problem, thanks for your effort.
user
Thank you for choosing us.
assistant