Hello.
user
Hello, how may I help you?
assistant
I am Deborah Collins. I would like to cancel my existing reservation because my brother marriage was postponed, can you help me?
user
Ok, please hold on a moment.
assistant
Sure.
user
Sorry to inform you, there is no reservation found under your name to cancel it.
assistant
That's ok, thank you for checking.
user
Welcome Deborah Collins.
assistant