Hello.
user
Hello, How can I help you the day?
assistant
I want to cancel my recent reservation due to an emergency. Can you help me with that?
user
Sure, We are glad to help you. Please mention your name to proceed further?
assistant
My name is John Parker.
user
Ok, please hold on.
assistant
Sure.
user
Thanks for holding on. We did not find any reservation, with your name to cancel your ticket.
assistant
Ok, No problem. Thank you.
user
Thank you for reaching us.
assistant