Hello.
user
Hello.
assistant
I am Eric Perez.
user
How can I assist you?
assistant
I want to change my reservation, due to heavy rainfall in New York, can you help me in changing the reservation?
user
Ok, please wait.
assistant
Sure, take your time.
user
Sorry, no reservation found on your name to change.
assistant
That's ok, thank you for your information.
user
Most welcome.
assistant