Hi.
user
Hello, how can I assist you?
assistant
Can you please help me in changing my existing reservation?
user
Sure, I can help you with that. May I know your good name please?
assistant
Kevin Adams here.
user
Please wait for a while.
assistant
Ok.
user
Kevin Adams, there is no active reservation found under your name to do changes in that.
assistant
Not a problem, thank you.
user
Thank you for choosing us.
assistant