Hello.
user
Hello. How may I serve you?
assistant
I need to change my reservation due to my planned event got postponed. So please help me with that.
user
Yes.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, myself Dennis Hill.
user
Please wait.
assistant
Sure, take your time.
user
Thanks for waiting. But I am sorry to say that there is no flight reservation on your name to change it.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Thank you.
assistant
Most welcome.
user