Hi.
user
Hello, how can I provide service to you?
assistant
 I am Jeffrey Phillips.
user
Ok.
assistant
Can you please change my existing reservation as my plan to meet my friend got postponed?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait for a couple of minutes.
assistant
Sure.
user
Thanks for waiting, no active reservation was found on your name in the database.
assistant
It's ok, thank you for the information.
user
Thank you for reaching us.
assistant