Hello.
user
Hello. How may I help you?
assistant
I need you to cancel my recent booking, please help me.
user
May I know your name please to check the status of your reservation?
assistant
Virginia Clark.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure, I will wait.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
That's ok. Thank you.
user
Thank you for reaching us.
assistant