Hello. My name is Samantha Edwards.
user
Hello, how can I aid you for the day?
assistant
I just want to cancel my recent reservation, due to sudden demise of my great grandfather. Can you aid me to cancel it?
user
Sure, I will aid you to cancel. Please wait for a while.
assistant
Sure.
user
Thanks for your time. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
That's Ok, no problem. Thanks for your information.
user
Thanks for availing our services.
assistant