Hello. I am Katherine Brown.
user
Hello, what kind of help are you expecting from our agency?
assistant
I need to change my existing reservation, as my scheduled football match got postponed due to bad weather. Will you help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
 Give me a minute, I will check the previous list and let you know the details of it.
assistant
Sure.
user
No reservation found on your name.
assistant
Not an issue. Thank you for your response.
user
Thank you for reaching us, have a great day.
assistant