Hi.
user
Hello.
assistant
Brandon Harris here.
user
How may I assist you today?
assistant
Owing to an emergency, I had to request for this cancel reservation.
user
Sure, I will help you Brandon Harris. Ok, please wait a moment, I will check your previous reservation status.
assistant
Ok fine.
user
No previous reservation found on your name Brandon Harris. Do you want to know any thing else from us?
assistant
No that's ok, thank you for your help.
user
Thank you for contacting us, have a good day.
assistant