Hello.
user
Hello. How can I assist you today?
assistant
Due to bad weather conditions, I want to change my existing reservation. Can you help me out?
user
Yes, May I know the name on which the flight is been booked?
assistant
Sure, the ticket has been booked on the name of Richard Johnson.
user
can you please wait while I check?
assistant
Ok.
user
Sorry Johnson, there is no reservation found on your name.
assistant
That's ok, thank you.
user
Thank you for consulting our agency.
assistant