Hello.
user
Hello, do you need any help from us?
assistant
Owing to an emergency, I just want to cancel my recent reservation. Can you please help me?
user
Ok, could I have your name please?
assistant
My name is Joshua Harris.
user
Ok, please wait.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
Ok, thank you.
user
You are welcome, have a great day.
assistant