Hello.
user
Hello, what kind of assistance are you seeking from us?
assistant
I want to change my existing reservation, can you please help me with this?
user
Ok, please can I know your name to check for the status of your reservation?
assistant
I am Frank Martin.
user
Please hold on for a while I will check.
assistant
Sure.
user
Thank you for waiting Mr. Frank Martin. Sorry as per our records your flight ticket is not found to amend.
assistant
Ok, no problem. Thank you for approaching us.
user
You are welcome, thank you for choosing our agency Mr. Frank Martin.
assistant