Hello.
user
Hello. How may I abet you?
assistant
 I am Barbara Perez want to cancel my reservation owing an emergency. can you help me in cancelling?
user
Sure, I can help you with cancelling.
assistant
 Ok.
user
Please wait for a while. I will check the reservation status and let you know.
assistant
Ok.
user
Thanks for your time. Sorry to inform you that there was no reservation found on your name in airline data.
assistant
Thanks for your help.
user
Thank you for selecting our service.
assistant