Hello.
user
Hello. How can I guide you today?
assistant
Due to heavy rains my cricket match is postponed, so I want to change my existing reservation. Can you help me with that?
user
Sure, I will help you with that, may I know your name please?
assistant
I am Carol Carter.
user
Carol, please hold on for a moment to check your reservation status.
assistant
Ok.
user
Carol, I did not find any reservation with your name in my database.
assistant
Ok, no issues. Thanks for your support.
user
You are welcome.
assistant