Hello.
user
Hello. How can I help you?
assistant
I just want to cancel my recent reservation, due to sudden demise of my great grand father.
user
May I know your name to cancel your recent reservation?
assistant
Sure, my name is Ronald Edwards.
user
Sorry, to inform you there is no active reservation found in our records.
assistant
Ok, not an issue. Thank you.
user
Thank you for reaching us.
assistant