Hello.
user
Hello, how may I aid you today?
assistant
I want to change my existing reservation. Could you help me?
user
Sure, please share your good name.
assistant
Stephen Lee.
user
Please standby.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
That's ok, thank you.
user
Thank you for opting us.
assistant