Hello.
user
Hello, what can I assist you?
assistant
Donald Clark here. Due to sudden health issue, I have not able to travel in a flight on those dates, can you please help me to cancelling of my reservation?
user
Sure, I will help you about it.
assistant
Thank you.
user
Give me a moment to check the existing reservation on your name. Sorry, there is no reservation done under your name to cancel.
assistant
Oh, I think my cousin had cancelled my reservation.
user
Do you have any other requirements?
assistant
Nothing, thank you for the information.
user
You are welcome, have a great day ahead.
assistant