Hello.
user
Hello, how can I help you today?
assistant
 I would like to cancel my recent reservation because my health condition was not good, Can you help me?
user
Sure, may I know your good name?
assistant
Myself Michelle Roberts.
user
Please wait for a moment.
assistant
Ok.
user
Sorry to say that, no reservation was found with your good name.
assistant
No issue, Thanks for the information.
user
Thank you for reaching us.
assistant