Hello.
user
Hello. How may I help you?
assistant
I am Sarah Smith.
user
Glad to meet you Smith.
assistant
As my exam is postponed, I want to cancel my reservation. Can you help me?
user
Sure, please give me a moment.
assistant
Ok.
user
I could not found any previous found on your name to cancel it.
assistant
No issue, thank you.
user
Thank you for reaching us, have a nice day.
assistant