Hello.
user
Hello, how may I aid you today?
assistant
Can you please change my reservation, due to an emergency?
user
Sure, we are here to help you.
assistant
Thank you.
user
Let me know your name to proceed further?
assistant
My name is Carol Jones.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for your time, sorry no reservation found on your name.
assistant
Ok, no issue. Thank you.
user
Thank you for opting us.
assistant