Hi.
user
Hello,.
assistant
I am Brain Brown.
user
How can I help you?
assistant
I want to book a direct  flight ticket from NY-JFK to NC-CLT . Can you help me?
user
Ok. Please provide your travelling dates.
assistant
09/19 and 09/21 are my travelling dates.
user
Sorry, no flights found for your travelling dates.
assistant
No issue. Thank you.
user
Thank you.
assistant