Hello, I am Justin Thomas.
user
Hello, how may I assist you today?
assistant
Owing to an emergency I had to request for this cancellation, So can you please help me to cancel my recent reservation?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please hold on, I will check in reservation list and get back to you.
assistant
Sure.
user
Thanks for being patient, there is no active reservation found on your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for availing us.
assistant