Hello.
user
Hello, how may I assist you today?
assistant
Please help me to change my active reservation.
user
Sure, may I know your name for the changing process?
assistant
Rachel Carter.
user
Please wait, I will get back to you with the changing status.
assistant
Ok.
user
Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.
assistant
Ok, no problem. Thank you.
user
Welcome, thank you for reaching us.
assistant