Hello.
user
Hello, how shall I provide assistance to you today?
assistant
I am Timothy Thompson. Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, please wait.
assistant
Sure, I will wait for your information.
user
Sorry, there was no active reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for contacting us.
assistant