Hi.
user
Hello, how may I oblige you today?
assistant
I need to cancel my reservation as I am not able to reach my destination due to heavy rain. Can you help me with that?
user
Could you please provide your name to check your previous reservation status?
assistant
Sure, my name is Eric Robinson.
user
We hardly tried to find your reservation but, no reservation has been found with your name.
assistant
Not an issue with that, anyways thank you for the information.
user
Thank you.
assistant