Hello.
user
Hello. How may I aid you?
assistant
I want to change my existing reservation, can you please help me?
user
Sure, I will help you. Could you please provide your name to check your previous reservation status?
assistant
I am Margaret Johnson.
user
Ok Johnson, please be on hold.
assistant
Sure.
user
Sorry to inform you that, there is no reservation found with your name in our records.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for approaching us, have a great day.
assistant