Hello.
user
Hello, how can I help you?
assistant
I want to cancel my recent reservation, due to health issues. Can you please help me?
user
Sure, I am here to help you for this. May I know your name please?
assistant
My name is Sarah Edwards.
user
Just a moment, let me check your reservation status in our records.
assistant
Sure, take your own time.
user
Sorry for inconvenience, no reservation is found under your name.
assistant
No problem, thank you for checking.
user
Thank you very much for contacting our agency.
assistant