Hello.
user
Hello. How may I assist you?
assistant
I want to change my reservation. Can you help me with that?
user
Sure, I am here to help you out. May I know your name please?
assistant
My name is Janet Thomas.
user
Wait a moment please.
assistant
Sure.
user
Janet Thomas, we haven't found any reservation under your name in our database.
assistant
Thank you for the information.
user
Thank you for reaching us.
assistant