Hello.
user
Hello. How may I help you?
assistant
I need to change my existing reservation due to some issues, can you help me in doing that?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Ryan Gonzalez here.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for contacting us.
assistant