Hi.
user
     Hello, how can I help you?
assistant
Can you please cancel my reservation due to heavy rainfall at my destination place?
user
Yes, I am here to help you. May I know your name please?
assistant
Thank you. Gary Lewis here.
user
Ok, please stand by.
assistant
Sure.
user
Thank you for your time, sorry no reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us, have a nice day.
assistant