Hello.
user
Hello, how can I help you today?
assistant
Can you please change my existing reservation as I am unable to travel due to bad weather conditions?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name to check the reservation?
assistant
My name is Joshua Jones.
user
Please, wait for a while.
assistant
Sure.
user
Thank you for being patience, there is no reservation found on your name.
assistant
It's ok, no problem. Thank you for the information.
user
Thank you for reaching us.
assistant