Hi, David Thomas here.
user
Hello, how may I serve you today?
assistant
Due to the sudden demise of my granny, I am unable to catch a flight. So I had a request to you to cancel my recent reservation?
user
Sure, we are here to help you. Please wait a minute. I will get back to you.
assistant
Sure.
user
Thanks for your time. There was no reservation found on your name.
assistant
Ok, no issues. Thanks for your kind service.
user
Thanks for choosing us. Have a good day.
assistant