Hello.
user
Hello, how may I help you today?
assistant
Can you please change my existing reservation which I have done earlier?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
Sure, my name is Eric Lewis.
user
Please wait for a while.
assistant
Sure.
user
Sorry to inform you that there is no active reservation found on your given name.
assistant
No problem, thanks for checking it.
user
Thanks for contacting us.
assistant