Hello.
user
Hello, how can I assist you?
assistant
I want to cancel my recent reservation, because my health was not good, so please help me with that.
user
Please,  may I know your name?
assistant
My name is Ronald Adams.
user
There is no reservation on your name, Ronald.
assistant
That's ok, thank you for the information.
user
Thanks for reaching us. Have a great day.
assistant