Hello.
user
Hello,. How may I help you?
assistant
I want to cancel my recent reservation, due to heavy Sandstorms at my destination place. Can you help me for cancellation?
user
Please provide your name.
assistant
Sure, my name is Susan Thomas.
user
Please wait for a while.
assistant
Sure.
user
Your reservation by name Susan Thomas is cancelled.
assistant
Thanks for your help.
user
Thanks.
assistant