Hello.
user
Hello. How can I aid you now?
assistant
I want to cancel my reservation, as my health is not good to travel. Can you please help me?
user
Sure. Could I know your name please?
assistant
Sure, I am Matthew Thomas.
user
Please wait for a moment.
assistant
Sure.
user
Sorry Matthew, there is no reservation found by your name in our database.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for using our agency.
assistant