Hello.
user
Hello. How can I help you?
assistant
I want to change my reservation due to postponed of my exam, so please help me in changing.
user
Sure, I will help you.
assistant
Thank you.
user
Let me know your name to check for existing reservation?
assistant
Sure, my name is Sandra Lopez.
user
Please, standby.
assistant
Sure.
user
Thank you for waiting. I could not find any reservation on your name to proceed for modification.
assistant
Not a problem, thank you.
user
Thank you for availing us.
assistant