Hello.
user
Hello, how may I assist you?
assistant
Emma Young here. I want to cancel my ticket as I am sick.
user
Sure, I am here to help you for this. Let me check your reservation status in our database.
assistant
Sure.
user
Sorry for inconvenience, no reservation is found under your name.
assistant
No problem, thank you.
user
Thank you very much for contacting our agency.
assistant