Hello.
user
Hello. How may I assist you?
assistant
I want to change my reservation as my trip is postponed to new dates. Can you help me with that?
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Donna Thomas.
user
Wait a moment please.
assistant
Sure.
user
Donna Thomas, we haven't found any reservation under your name in our database.
assistant
Ok, thank you for the details.
user
Thank you for choosing us.
assistant