Hello.
user
Hello, how may I support you?
assistant
I just want to change my existing reservation, due to sudden demise of my grand mother. Can you please help me out with that?
user
Sure, we are glad to help you. Can I have your good name?
assistant
Thank you and my name is Frank Collins.
user
Sorry, there is no active reservation on your name in our data.
assistant
It's ok, thank you for your help.
user
Thank you for opting us.
assistant