Hello.
user
Hello. How may I help you?
assistant
Owing an emergency, I want to cancel my reservation my reservation.
user
Sure, I will help you.
assistant
Thank you.
user
Please provide your name.
assistant
My name is Kimberly Green.
user
Green, no reservations has been found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant