Hello.
user
Hello, how may I aid you at this moment?
assistant
Owing to an emergency I need to cancel my reservation, Can you please help me out?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your good name?
assistant
My name is Carol Perez.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, no issue. Thank you.
user
Thank you for opting us.
assistant