Hello.
user
Hello, how may I serve you?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, let me check the reservation list and revert you.
assistant
Sure.
user
May I know your name to check?
assistant
My name is Carol Thompson.
user
Ok, please wait.
assistant
Sure.
user
We could not find any reservation by the name you provided.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for approaching us.
assistant