Hello.
user
Hello. How may I assist you for the day?
assistant
I want to change my recent reservation, can you please help me with that?
user
Ok, please mention your name to check your previous booking.
assistant
Myself Sharon Hall.
user
Ok, please be on hold for a while.
assistant
Sure.
user
I regret to inform you, there is no active reservation found by your name.
assistant
No problem, thank you for the information.
user
Thank you for connecting with our agency.
assistant