Hi.
user
Hello. How may I guide you right now?
assistant
I need to change my current reservation due to urgent meeting, can you help me with that?
user
Sure, I am oblige to help you and may I know your name please?
assistant
I am Susan Perez.
user
Please wait for a moment.
assistant
Sure.
user
Thank you for being on hold, I have checked with your information in my portal to change your booking but is displayed that there is no user name found to change it.
assistant
That's ok, thank you.
user
Thank you for consulting us, have a great day.
assistant