Hi.
user
Hello.
assistant
I am Amy Smith.
user
How can I assist you today?
assistant
Owing to emergency I want to cancel my recent reservation, can you help me with that?
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Sure.
user
Amy Smith, there is no reservation found under your name.
assistant
No problem, thank you for the information.
user
You are welcome. Thank you for contacting us.
assistant