Hello.
user
Hello.
assistant
Justin Brown here.
user
How may I assist you Justin Brown?
assistant
Due to heavy snow in my visiting place, I want to cancel my recent reservation.
user
Hold on a moment please, I am checking your status.
assistant
Sure.
user
Sorry to say, there is no reservation found under your name.
assistant
That's ok.
user
Do you have any other plans on other dates?
assistant
No, I don't have any plans at present.
user
Ok.
assistant
Thank you for your support.
user
Thank you for choosing us.
assistant