Hello. I am Karen Thomas.
user
Hello, how can I guide you for today?
assistant
Due to sudden changes, my exams has been postponed. Can you please change my reservation?
user
I will help you with that. Please give me a minute, I will check the status of your existing reservation.
assistant
Ok.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, not an issue. Thank you.
user
Thank you for contacting us, have a nice day.
assistant