Hello.
user
Hello, how may I aid you today?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, may I know your name please?
assistant
Sandra Gonzalez here.
user
Please wait a minute.
assistant
Sure.
user
We found recent reservation on your name, shall I proceed with the cancellation?
assistant
Please proceed.
user
Your recent reservation has been cancelled.
assistant
Thanks for the help.
user
Thank you for opting us.
assistant