Hello.
user
Hello, how can I help you today?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
user
Sure, I am glad to help you. May I know your name please?
assistant
Thank you and my name is Karen Adams.
user
Ok, please wait for a minute.
assistant
Sure.
user
Sorry to say that, no reservation was found on your name to change.
assistant
It's ok, thank you for your help.
user
Thank you for choosing us.
assistant