Hi.
user
Hello, how may I help you today?
assistant
Owing to an emergency, I want to change my existing reservation.
user
Sure, may I know your good name?
assistant
Sure, Scott Campbell here.
user
Ok, please wait for a minute.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant