Hello.
user
Hello.
assistant
Myself Shirley Mitchell.
user
How can I assist you at this moment?
assistant
I would like to change my reservation as I am unwell, could you please help me in changing my reservation?
user
Sure, I will help you with this. Please be on hold for a moment.
assistant
Sure, I will wait.
user
Shirley Mitchell, I didn't find any active reservation under your name in our database.
assistant
No problem, thank you for the information.
user
Thank you for utilising our service.
assistant