Hello.
user
Hello, How can I help you?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, May I know your name?
assistant
I am Donna Phillips.
user
Ok, please wait a minute.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your name.
assistant
No problem, thank you for the information.
user
Thank you.
assistant