Hello.
user
Hello, how can I help you?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
user
Sure, I am happy to help you. Can you please let me know your name?
assistant
Thank you and my name is Rebecca Perez.
user
Thank you. Please wait, let me check your reservation status in our database.
assistant
Sure, take your time.
user
Sorry, I have not found any reservation under your name in our database.
assistant
It's ok, thank you for your help.
user
You are welcome and have a nice day.
assistant