Hello.
user
Hello.
assistant
Shirley Roberts here.
user
 How can I assist you?
assistant
Due to bad weather, I need to cancel my reservation. Can you please help me with it?
user
Ok, please wait.
assistant
Ok.
user
 Sorry, no reservation was  found on your name.
assistant
Not an issue, thank you.
user
Thank you for opting us.
assistant