Hi.
user
Hello, how may I support you today?
assistant
I am Joshua Lopez. Due to postpone of my exams, I would like to change my existing reservation.Could you please aid me in changing?
user
Sure, we are happy to help you. Please hold for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, no problem.
user
Thank you for opting us.
assistant
Thank you.
user