Hello.
user
Hello. How may I assist you?
assistant
Due to an urgency work, I would like to cancel my recent reservation. Can you help me with this?
user
Sure, may I know your name so that I can help you easily to cancel it?
assistant
My previous reservation has done with the name Jonathan Moore.
user
Sorry Jonathan Moore, there is no reservation found under your name.
assistant
Ok, not an issue. May be my brother has cancelled my ticket on behalf of me.
user
Ok, thanks for choosing us.
assistant
Thank you for providing information.
user
It's my pleasure.
assistant