Hello.
user
Hello.
assistant
I am Nancy Moore.
user
How may I help you?
assistant
I would like to change my existing reservation to Oakland due to my ill health. Will you help me with this?
user
Nancy, I am willing to help you. Let me check your reservation status in our records.
assistant
Sure, take your own time.
user
Nancy sorry for inconvenience, no reservation is available with your criteria.
assistant
Ok, not an issue. May be something went wrong while booking the ticket previously. Anyways, thank you for providing information.
user
Thank you Nancy for utilizing our agency.
assistant