Hello. Alexander Perez here.
user
Hello. How can I help you, Perez?
assistant
 I just want to cancel my previous reservation because of my husband's health issues. Can you please help me out?
user
Sorry for that, I will help you for sure. Just hold on.
assistant
Ok.
user
Our data base is showing that, there is no reservation found on your name.
assistant
Ok, thank you for the information.
user
Thank you for choosing us.
assistant