Hello.
user
Hello. How can I aid you?
assistant
I need to amend my reservation due to some personal issues, can you help me out?
user
Sure, may I know the name to check for the status?
assistant
Myself Katherine Jones.
user
Please be on hold.
assistant
Sure.
user
Thank you for waiting. Here, there is no active reservation have been found under your name in our database to amend it.
assistant
That's ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant