Hello.
user
Hello, how may I help you today?
assistant
Can you help me to change my recent reservation?
user
Sure, I am happy to help you with this.
assistant
Thank you.
user
May I know your name please for further process?
assistant
Ronald Nelson here.
user
Ok, please wait for a mean while.
assistant
Sure.
user
Sorry Nelson, there is no active reservation found as per your name to modify your reservation.
assistant
That's ok, thank you for checking.
user
You are welcome.
assistant