Hi.
user
Hello, how can I help you?
assistant
I am Justin Collins. Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
user
Please wait a while.
assistant
Sure.
user
Sorry to say, there is no reservation on your name in our database.
assistant
Ok, no issues with that. Thank you for your information.
user
Thank you for opting us.
assistant