Hello.
user
Hello, how can I provide assistance to you?
assistant
I am Richard Garcia, want to cancel my recent reservation due to some personal problem. Please help me out with that.
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
Thanks for waiting, no active reservation was found on your name in the database.
assistant
It's ok, thank you for your help.
user
Thank you for choosing us.
assistant