Hello.
user
Hello, how can I help you?
assistant
I made an earlier reservation to attend  marriage, due to some issues it got postponed? Can you please change my reservation?
user
Sure, I am glad to help you. Can you please let me know your name So, I can check further?
assistant
My name is Christine Thomas.
user
Thank you for sharing your name. Please allow me 2-3 minutes while I check for your reservation status in our database.
assistant
Sure.
user
Thank you for waiting, Christine Thomas. Sorry, there is no active reservation found under your name to amend.
assistant
Ok, no issue. Thank you.
user
Thank you for reaching us. Have a great day!.
assistant