Hello.
user
Hello. How may I assist you?
assistant
I am Joshua  Wilson here. Owing to an emergency, I want to cancel my recent reservation. Can you please help me with cancellation?
user
Ok, please be on hold.
assistant
Sure, I will wait.
user
As per the name you have given there is no reservation found on that.
assistant
Not a big problem, anyway, thank you for the information.
user
It's my pleasure, have a good day.
assistant