Hello.
user
Hello. What can I do for you?
assistant
I recently booked a ticket to visit my uncle's house, but, unfortunately that place has been covered with terrorists. So, I want to cancel by ticket. Can you help in that?
user
Sure, please wait for a minute. May I know your name to proceed further?
assistant
My name is Shirley Rodriguez.
user
Sorry Shirley, I cannot find any reservation with your name. Is there anything else I can do for you?
assistant
Ok, thank you for you information.
user
It's my pleasure.
assistant