Hello.
user
Hello, how may I assist you?
assistant
Owing to emergency I want to cancel my reservation, can you help me with that?
user
Sure, I am happy to help you. Please let me know your good name.
assistant
I am Mark Lopez.
user
Sorry, we did not find any active reservation on your name in our records.
assistant
No problem, thank you for checking.
user
Thank you for choosing us.
assistant