Hi.
user
Hello. How can I aid you?
assistant
Can you please help me to modify my existing reservation?
user
Sure, may I know the name to check for the status?
assistant
Yes, I am Nancy Thompson.
user
Please be on hold, I will get back to you in a minute.
assistant
Sure, I will wait for your reply.
user
Thank you for waiting.
assistant
No problem.
user
Here, there is no active reservation have been found under your given name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant