Hi. I am Joseph Brown.
user
Hello, how can I render you at this moment?
assistant
I want to change my existing reservation, due to heavy rainfall. Can You help me out?
user
Sure, I will help you in changing the reservation. Please hold on.
assistant
Sure, take your time.
user
Sorry Joseph Brown, no reservation found on your name.
assistant
Ok, not an issue, thank you for your kind information.
user
Thank you for approaching us.
assistant