Hi.
user
Hello.
assistant
My name is Anthony Hall.
user
Hall, how may I help you?
assistant
I would like to cancel my existing reservation due to heavy cyclone in my region.
user
Please hold on for a while to check your ticket status.
assistant
Sure, I will wait for your reply.
user
Sorry, no reservation found by your name.
assistant
That's fine, not an issue. Thank you for checking.
user
Thank you for reaching us.
assistant