Hello.
user
Hello, how may I aid you today?
assistant
I need to cancel my recent reservation, due to bad weather conditions. Can you please help me with cancellation?
user
Sure, may I know your name?
assistant
Sure, my name is David Taylor.
user
Please wait for a minute.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
That's Ok, thanks for your information.
user
Thank you for reaching us.
assistant