Hello.
user
Hello. How can I help you?
assistant
I want to spend some more days with my family, so I want to cancel my recent reservation.
user
That's good to hear from you. May I know your name for cancelling your reservation?
assistant
Sure, I am Catherine Roberts.
user
Sorry to inform you, there is no reservation found under your name Catherine Roberts.
assistant
Ok, no problem.
user
Thank you for choosing our agency, hope you keep booking from our agency in future as well.
assistant
Thank you for your information.
user
You are welcome.
assistant