Hello, I am Amy Taylor.
user
Hello. How may I support you now?
assistant
Owing an emergency I want to cancel my reservation. Can you help me in this?
user
Sure, I can help you with that. Please wait, I will check the status.
assistant
Sure.
user
Sorry, no reservation has been found with your name.
assistant
It's ok, not a problem. Thank you for your information.
user
Thanks for reaching us, have a nice day.
assistant