Hi.
user
Hello, how may I aid you today?
assistant
I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you help me out?
user
May I know your name?
assistant
My name is Charles Carter.
user
We could not find any reservation on your name.
assistant
No issues, thank you for your information.
user
Thank you.
assistant