Hi.
user
Hello, How can I best serve you today?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
I am Pamela White.
user
 I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
No problem, thanks for the information.
user
Thank you for choosing us.
assistant