Hello.
user
Hello, how may I assist you?
assistant
Can you please change my existing reservation, due to an emergency?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
Sure, my name is Gary Perez.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name.
assistant
Ok, no issue. Thank you.
user
Thank you for reaching us.
assistant