Hello.
user
Hello. How can I aid you?
assistant
My name is Eric Wilson. I want to change my reservation as my plan to meet my friend got extended, can you please help?
user
Sure, please allow me a moment to check for your previous reservation status.
assistant
Sure.
user
Thank you for waiting. There is  no active reservation have been found under your name in our database to amend it.
assistant
Not an issue, thank you anyway.
user
Thank you for reaching us.
assistant