Hi.
user
Hello, do you need any assistance from us?
assistant
My name is David Smith, I want to cancel my recent reservation due to health issue. Can you help me?
user
Sure, I am glad to help you.
assistant
Thank you.
user
Smith, there is no reservation with your name to cancel further.
assistant
Not an issue, thank you so much for checking.
user
That's ok, thank you for approaching us.
assistant