Hi.
user
Hello, how may I help you?
assistant
Owing to an emergency, my planned holiday trip with friends got cancelled. So I want you to cancel my existing reservation?
user
Ok, may I know your name please?
assistant
Sure, I am Kenneth Thomas.
user
We found a reservation on your name. Shall I proceed with cancelling?
assistant
Please proceed to cancellation.
user
Your reservation has been cancelled.
assistant
Thanks for your kind service.
user