Hi.
user
Hello, how can I assist you?
assistant
I am Frank Perez. Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. So, can you help me with it please?
user
Sure, please wait.
assistant
Ok.
user
We did not find any reservation with your name.
assistant
That's ok. Thank you for the response.
user
Have a nice day.
assistant