Hello.
user
Hello, How can I assist you?
assistant
I want to change my existing reservation due to sudden postpone of my family trip dates. Can you help me out?
user
Sure, May I know your name?
assistant
I am Betty Nelson.
user
Please wait a second.
assistant
Sure.
user
Sorry, No reservation found on your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for opting us.
assistant