Hello.
user
Hello. How can I assist you today?
assistant
As I am feeling sick, I am planning to cancel my trip to Dallas. Can you please help me in cancelling the recent reservation?
user
Sure, may I know your name to check for the previous reservation?
assistant
My name is Catherine Mitchell.
user
Please allow me a moment to check for the previous reservation.
assistant
Sure, take your own time.
user
Catherine, there is no reservation found under your name.
assistant
Ok, not an issue. May be my brother has already cancelled my reservation on behalf of me. Thank you for providing information.
user
Thank you for contacting us.
assistant