Hello. Myself Eric Hill.
user
Hello, how can I help you today?
assistant
I want to cancel my recent reservation, can you help me in that?
user
Sure Eric Hill,  I will help you with that cancel reservation.
assistant
Thank you for accepting my reservation.
user
Please wait for a while, let me check your previous reservation status.
assistant
Ok, I will wait for your response.
user
Sorry to tell you that, there is no active reservation found with your name in our database to cancel it.
assistant
That's ok, it might went wrong while at the time of booking.
user
You are welcome, thank you for contacting us.
assistant
Thank you for the information.
user