Hi.
user
Hello, how may I serve you today?
assistant
Can you help me to change my reservation to next week?
user
Sure, may I know your name?
assistant
Sure, my name is Nancy Smith.
user
Ok, please wait for a minute.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
No issues, thank you for your time.
user
Thank you for reaching us.
assistant