Hello.
user
Hello, how may I aid you today?
assistant
Owing to an emergency, I want to cancel my recent reservation.
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your good name to proceed further?
assistant
My name is Margaret Williams.
user
Please give me a minute.
assistant
Sure.
user
Thanks for being patient, there is no active reservation found on your good name.
assistant
Not an issue, thank you.
user
Thank you for approaching us.
assistant