Hello.
user
Hello, how may I help you?
assistant
I am Melissa Walker, I want to change my reservation as my exams got postponed. Can you please help me about that?
user
Sure, may I know your travelling dates please?
assistant
Ok, my travelling dates are 02/09 and 02/11.
user
Wait for a minute.
assistant
Sure.
user
According to your travelling dates, we did not found any reservation with your name.
assistant
Not an issue with that, it might be cancelled by my manager. Anyways thank you for the information.
user
May be, anyway, thank you for approaching us.
assistant
You are welcome.
user