Hello.
user
Hello. How can I help you today?
assistant
I just want to cancel my previous reservation because I am unable to catch the flight on the departing date. Can you please help me to cancel the ticket?
user
Sure, I'll help you in cancellation.
assistant
I am happy for your quick response.
user
Please let me know your name to check the reservation list.
assistant
Sure, my name is Timothy Johnson.
user
Thank you for sharing your name, please wait a moment.
assistant
It's alright.
user
Thank you for waiting, Sorry there is no active reservation have been found under your name in our database to cancel it.
assistant
It's ok, not a problem with that. Anyways thank you for providing the information.
user
Thank you for choosing us.
assistant