Hello.
user
Hello. How may I assist you today?
assistant
Earlier I made a reservation for my trip through an agent but, agent booked on wrong date. Can you please change my reservation?
user
I am sorry for the inconvenience caused to you. I will help you. Please help me with your name to check for the booking details.
assistant
Thank you.
user
You are welcome.
assistant
I am Joshua Green.
user
Please allow me a minute.
assistant
Ok.
user
Thank you. I am really sorry to inform you that there is no booking done on your name.
assistant
Ok, no issues. Thank you.
user
Joshua Green, thank you for reaching us. Have a great time.
assistant