Hello.
user
Hello. How may I help you?
assistant
I need to change my recent reservation due to cancel of my brother's daughter engagement. Can you help me to change my reservation?
user
Ok, may I know your name please to check your reservation status?
assistant
Sure, I am Lisa Williams.
user
Please hold on a moment.
assistant
Sure.
user
Lisa, no reservation has been found on your name in our database.
assistant
Oh! May be booking is not done properly. Thanks for your assistance.
user
Thank you for approaching us.
assistant