Hello.
user
Hello, how can I help you?
assistant
I am Eric Lopez. I need to change my reservation due to my planned event got postponed. So please help me with changing my reservation.
user
Sure, please give me a moment.
assistant
Thank you. I will wait for your response.
user
Sorry, there is no reservation found on your name in our database to change.
assistant
Oh! It may not be booked properly due to some technical issues.
user
Thank you for contacting us.
assistant
Anyway, thank you for your time.
user