Hello.
user
Hello, How can I aid you?
assistant
I want to cancel my ticket, because my friends cancelled the tour due to some problem. Could you please help me out with this?
user
Sure. May I know your good name?
assistant
My name is Nancy Nelson.
user
Wait a second.
assistant
Ok.
user
Thanks for waiting. There is no reservation found on your name.
assistant
Not a problem, Thank you.
user
Thanks for choosing us.
assistant