Hi.
user
Hello.
assistant
I am Rachel King.
user
How can I assist you?
assistant
As my exam is postponed, I want to change my existing reservation. Can you help me?
user
Sure, I will help you with this.
assistant
Thank you.
user
Rachel King, there is no active reservation found under your name in our database.
assistant
No issue, thank you.
user
Thank you for contacting us.
assistant