Hi, I am Matthew Young.
user
Hello, how can I help you today?
assistant
I need to cancel my recent reservation due to sudden demise of my great grand mother. Can you help me in cancellation?
user
Ok, please wait a moment.
assistant
Ok.
user
Sorry to say, no reservation found with your name.
assistant
Ok, no problem. Thanks for your information.
user
Thanks for reaching us.
assistant