Hi.
user
Hello, how can I assist you today?
assistant
                 Would it be possible to cancel my reservation, which I have done with my name?
user
Yes, may I know your good name?
assistant
My name is Larry King.
user
Please wait for a moment.
assistant
Ok.
user
Sorry to say that, no reservation was found with your good name.
assistant
That's ok, thank you for the response.
user
Thank you for reaching us.
assistant