Hi.
user
Hello. What can I do for you?
assistant
I am Thomas Smith, I want to cancel my reservation which I have done few days ago for my exams but it got cancelled.
user
Sure, please wait for a moment.
assistant
Ok, sure.
user
There is no reservation that has caught when I checked with the name you have provided.
assistant
It's ok, thank you for checking my information.
user
My work is to help you, have a nice day.
assistant