Hi.
user
Hello, how can I help you?
assistant
I am Catherine Lewis. I made a reservation earlier to attend for food festival but, unfortunately it got delayed. Will you help me in changing my existing reservation?
user
Sure,please wait a minute.
assistant
Sure.
user
Sorry, to inform you that there is no reservation found with your name.
assistant
It's ok, not an issue. Thank you for the information.
user
Thank you for reaching us.
assistant