Hello.
user
Hello. How may I help you out?
assistant
I am Carolyn Miller, I want to cancel my ticket as my plan to visit my grand father house is cancel.
user
Ok.
assistant
Can you cancel my reservation?
user
Sure. Please hold on, I will let you know.
assistant
Sure.
user
Thanks for your time, no reservation was found on your name.
assistant
Ok, thank you for the information.
user
Thank you.
assistant