Hi.
user
Hello, how can I guide you?
assistant
I am Jeffrey Hernandez. I want to change my existing reservation, due to heavy rainfall. Can you help me out?
user
Sure.
assistant
Ok.
user
I am ravish to help you. Please, wait.
assistant
Thank you.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Ok, not an issue. Thank you for your kind information.
user
Thank you for reaching us.
assistant