Hi, Jerry Hill here.
user
Hello, how may I guide you today?
assistant
Owing to an emergency, my planned trip to river rafting with friends has been cancelled. So I request you to cancel my existing reservation?
user
Sure, we are here to help you to cancel your reservation. Please wait for a while.
assistant
Sure.
user
Thanks for your time, we found a reservation on your name and it successfully cancelled.
assistant
Thanks for your assistance.
user
Thank you for reaching our agency.
assistant