Hi.
user
Hello. How can I aid you?
assistant
I want to amend an existing reservation, can you please help me?
user
Sure, please provide me the name to check for the status.
assistant
Thank you.I am Virginia Hall here.
user
Please be on hold, I will get back to you in a minute.
assistant
Sure, I will wait.
user
Thank you for waiting.
assistant
You are welcome.
user
Sorry, there is no active reservation have been found under your name in our database to amend it.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us with a query.
assistant