Hello.
user
Hello. How can I serve you today?
assistant
I want to cancel my reservation due to heavy Sandstorms at my destination place, so please help me.
user
May I know your name please?
assistant
Sure, I am Timothy Scott.
user
Just give me a moment.
assistant
Sure.
user
We found a reservation on your given name, shall I proceed for the cancellation?
assistant
Sure, please proceed.
user
Your ticket has been cancelled.
assistant
Thank you.
user
Thank you for choosing us.
assistant