Hello, would you please help me to cancel my reservation due to cyclone at my destination?
user
Hello, I am here to help you. May I please know your full name?
assistant
Sure, my full name is Kimberly Jones.
user
I am sorry to inform you that there is no reservation to be cancelled found on your name. Sorry for the trouble.
assistant
Ok, not an issue at all. Thanks for your time.
user
Thanks for opting us. Have a great day.
assistant