Hi.
user
Hello, how may I help you today?
assistant
I need to change an existing reservation due to an emergency, can you please help me out?
user
Sure, I am here to help you.
assistant
Thank you for your response.
user
May I know your good name to proceed further?
assistant
Sure, my name is Dennis Gonzalez here.
user
Please be on hold. I will check in the reservation list and revert you.
assistant
Sure, I will wait.
user
There is no reservation found on your name in our database to change it.
assistant
It's ok, thank you for your information.
user
Thank you for availing us.
assistant