Hi.
user
Hello, how may I help you?
assistant
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
Sure, may I know your name?
assistant
Ronald Parker here.
user
Please, wait for a while.
assistant
Sure.
user
There was no reservation found on your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for choosing us.
assistant