Hello.
user
Hello, how may I help you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you help me out?
user
Ok, I can do that for you. Let me check the status and revert you.
assistant
Ok.
user
May I know your name to proceed?
assistant
Sure, my name Ruth Thompson.
user
Thank you. Unfortunately we did not find any reservation on your name.
assistant
Ok, thank you.
user
Thank you for choosing us.
assistant