Hello, I am Brandon Young.
user
Hello, how may I help you today?
assistant
Due to sudden changes, my exams has been cancelled. can you please help me to change my reservation.
user
Sure, I will help you. Please wait for a while, I will check and get back to you.
assistant
Ok.
user
Sorry, there is no reservation found on your given name.
assistant
Not an issue, thank you.
user
Thanks for choosing us.
assistant