Hello.
user
Hello, how can I support you today?
assistant
Owing to an emergency, I want to change an existing reservation, so please help me in changing the reservation.
user
Sure, I am here to aid you. May I know your name please?
assistant
Myself Susan Thomas.
user
Thanks for your name, please wait.
assistant
Sure.
user
Thank you for waiting, we are glad to inform you that we found a reservation on your name. Can you please help me with your journey dates?
assistant
I would like to fly on Feb 27 and return on Feb 29.
user
Ok, please share your airport codes.
assistant
My airport codes are BOS, MSP.
user
Do you have any other concerns?
assistant
I need a single connection.
user
Sorry to say that, no flights were found based on your information.
assistant
Not an issue. Thank you.
user
Thank you for choosing us.
assistant