Hello, I am Virginia Adams.
user
Hello, how may I help you?
assistant
Due to an emergency meeting, I want to change my reservation. Can you please help me it?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
OK.
user
Sorry, no reservation found on your given name.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant