Hello.
user
Hello, how may I help you?
assistant
Can you please help me to cancel the ticket which is booked in the last week?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Betty Jackson.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
It's ok, not  a problem with that. Thank you for checking the ticket status.
user
Thanks for contacting us.
assistant