Hello.
user
Hello, how may I help you?
assistant
I want to cancel my reservation due to heavy Snowfall at my destination place, so please help me.
user
Sure, may I know your name?
assistant
Sure, my name is Stephen Lee.
user
Wait a minute.
assistant
Sure.
user
There was no reservation found on your name.
assistant
No issues, thank you.
user
Thank you for reaching us.
assistant