Hello.
user
Hello, how may I help you today?
assistant
I want to cancel my reservation, so please help me in the cancellation.
user
Sure, I am here to help you with cancellation. Can I have your good name please?
assistant
Myself Karen Lee.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry to say that, there was no reservation found on your name to cancel it.
assistant
Not an issue. Thank you.
user
Thank you for availing us.
assistant