Hello.
user
Hello. How can I aid you?
assistant
I want to change my existing reservation due to heavy rainfall, can you please help me with that?
user
Sure, I'm glad to help you in amending. Please provide me the name to check for the status.
assistant
My name is Raymond Jackson.
user
Please be on hold, I will get back to you in a minute.
assistant
Sure.
user
Thank you for waiting. Here, there is no active reservation have been found under your name in our database to amend it.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant