Hello.
user
Hello. How may I assist you now?
assistant
I want to change my existing reservation, due to my exams has been postponed.
user
Ok.
assistant
Can you help me to change my reservation on the name of Anthony Evans?
user
Sure, I will help you.
assistant
Thank you.
user
Give me  a minute to check the reservation on your name.
assistant
Sure.
user
Thanks for your precious time. There is no reservation found on your name.
assistant
That's Ok, thanks for your assistance.
user
Thank you for approaching us.
assistant