Hello,.
user
Hello, how may I help you?
assistant
Please cancel my reservation, which is reserved on my name. As I need to attend a conference at my boarding day. Can you help me?
user
Sure, may I know your name please?
assistant
Thanks for responding. I am Mark Phillips.
user
Please wait for a minute.
assistant
Sure, I will wait for your response.
user
Thank you for waiting, there is no reservation found on your name.
assistant
Ok, thanks for informing me.
user
Thank you for opting us.
assistant