Hello.
user
Hello, do you need any help from us?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Ok, could I have your name please?
assistant
My name is Elizabeth Turner.
user
Ok, please allow me a moment.
assistant
Sure, take your time.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
That's ok, thank you for checking.
user