Hello.
user
Hello. How may I help you?
assistant
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
user
Can you share your name?
assistant
Thank you for your response, my name is Cynthia Parker.
user
Sorry, there is no reservation found under your name.
assistant
Oh! It's ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant