Hello.
user
Hello, how can I guide you for today?
assistant
I am Amanda Hall. I need to cancel my recent reservation due to postpone of my Viva to some other day. Could you please help me in doing that?
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name.
assistant
No problem, thank you for your information.
user
Thank you for contacting us, have a nice day.
assistant