Hi.
user
Hello, How can I serve you?
assistant
I just want to cancel my reservation due to sudden demise of my uncle, can you help me?
user
Sure, May I know your name?
assistant
Sure, I am Michael White.
user
Please wait a second.
assistant
Ok.
user
Sorry, No reservation found on your name.
assistant
No issue, thank you for your information.
user
Thank you for reaching us.
assistant