Hello.
user
Hello.
assistant
I am Steven Thompson.
user
How can I assist you?
assistant
I want to cancel my reservation, due to health problem, can you help me?
user
Sure, I will help you. Let me check your reservation status first.
assistant
Sure, take your time.
user
Steven, I did not find any reservation by your name in our database.
assistant
That's ok, thank you for your information.
user
You are welcome and thank you for choosing us.
assistant