Hello.
user
Hello, how may I help you at this moment?
assistant
I'm Gary Jones. I want to cancel my recent reservation, can you help me?
user
Sure. Please wait for a moment, I will check it and let you know the details.
assistant
Sure, take your time.
user
Sorry, there is no ticket existing on your name.
assistant
No problem, thank you for assisting me.
user
Thank you for reaching us. Have a nice day.
assistant