Hello.
user
Hello, how may I help you?
assistant
I would like to cancel my recent reservation because my trip dates are got postponed, can you help me?
user
Sure, I am happy to help you. Please let me know your good name to proceed further.
assistant
I am Katherine Miller.
user
Sorry, there is no active reservation on your name in our data.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant