Hi, I am Jerry Edwards.
user
Hello. How may I assist you today?
assistant
I need to change my existing reservation as my appointment with my doctor got postponed. Can you help me with that?
user
Sure, give me a moment I will check the reservation by this name.
assistant
Ok.
user
Thanks for waiting, unfortunately there is no reservation found with this name.
assistant
No problem. Thank you for your response.
user
Thanks for choosing us, have a nice day.
assistant