Hello.
user
Hello, how can I help you today?
assistant
I would like to change my reservation due to some health issues, can you please help me out with that?
user
Sure, may I know your good name?
assistant
Thank you. Myself Emma Wright.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
That's ok, no problem. Anyway thank you for checking out.
user
Thank you for reaching us.
assistant