Hello.
user
Hello, may I know your good name?
assistant
My name is Benjamin Walker. I made a reservation earlier to participate in Cultural program, due to heavy rainfall, I want to cancel my reservation.
user
Sure, please wait for a moment. I will check and get back to you.
assistant
Ok, I will wait.
user
Sorry to say that, no reservation was found with your good name.
assistant
No problem, thank you for your service.
user
Thank you for opting us.
assistant