Hi, I am Rachel Wright.
user
Hello, how may I guide you today?
assistant
I just want to change my reservation as my exam got preponed, can you help me with it?
user
Sure, we are glad to help you. Please hold on, I will check the reservation on your name.
assistant
Sure.
user
Sorry for inconvenience, we did not find any reservation on your name.
assistant
Ok, thank you.
user
Thank you for approaching us.
assistant