Hi.
user
Hello, how can I help you the best today?
assistant
Help me in cancelling my reservation?
user
Sure, we are here to help you. May I know your name please?
assistant
I am Sarah Baker.
user
Please stand by.
assistant
Ok.
user
Thanks for your time, there is no active reservation found in your name.
assistant
That's ok, thank you.
user
Thank you for availing us.
assistant