Hello.
user
Hello, how may I help you?
assistant
I would like to cancel my reservation, please help me out.
user
Sure, may I know your name please to check the status of your reservation?
assistant
My name is Brian Martinez.
user
There are no active reservations found with your details.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for contacting us.
assistant
Welcome.
user