Hello.
user
Hello. How may I help you out?
assistant
Owing to an emergency, I want to cancel my reservation. Can you please help me out?
user
Sure, I will help you in cancelling the ticket. May I know your name to check for reservation status?
assistant
I am Barbara Jones.
user
Sorry, there are no reservations found.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant