Hello.
user
Hello, how may I aid you today?
assistant
I want to cancel my reservation due to heavy rains at my destination place, so please help me.
user
Sure, we are here to help you. Can I have your name to proceed?
assistant
Sure, I am Katherine Hill.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for your valuable time, unfortunately no reservation found with provided name.
assistant
Not a problem, thank you.
user
Thank you for opting us.
assistant