Hello,.
user
Hello. How can I aid you today?
assistant
I have planned to visit New York. Due to sudden rain from a couple of days, I need to cancel the reservation. Can you help me to cancel the reservation?
user
Sure, please wait for a while.
assistant
Thank you.
user
May I know your name?
assistant
Emily Thompson, is my name.
user
Sorry Emily Thompson, no reservation found on your name.
assistant
Ok, thanks for your kind information.
user
Thank you for approaching us.
assistant