Hi.
user
Hello, how can I help you?
assistant
I am Margaret Thompson. Owing to an emergency, I want to cancel my recent reservation. Can you help me in this?
user
Sure, I am happy to help you.
assistant
Thank you.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
Not an issue, thank you for your information.
user
You are welcome, have a great day.
assistant