Hello.
user
Hello.
assistant
My name is Emma Nelson.
user
How can I aid you Nelson?
assistant
Due to some health issues, I would like to postpone my journey. Can you help me in changing my existing reservation to some other dates?
user
Sure, I will help you with that. Please wait for a moment.
assistant
Ok, take your time.
user
Sorry Nelson, no reservation found under your name.
assistant
It's ok, no issues. Thank you for the information.
user
You are welcome.
assistant