Hi.
user
Hello, how can I serve you?
assistant
I need to cancel my ticket due to my health issue, can you help me?
user
Sure, may I know your name please?
assistant
I am Catherine Gonzalez.
user
Please stand by.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name.
assistant
That's ok. Thank you.
user
Thank you for reaching us.
assistant