Hi.
user
Hello, How can I aid you?
assistant
Owing to an emergency, my business trip got cancelled. So I want you to change my existing reservation?
user
Ok. I will help you with that. Let me know your good name to check your earlier reservation.
assistant
Sure, my name is Carolyn Anderson.
user
Please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found with your name.
assistant
Ok, no worries. Thanks for your assistance.
user
Thank you for choosing us. Have a nice day.
assistant