Hi.
user
Hello, how may I amend you?
assistant
I am Eric Roberts. Due to some weather problems I need to change my existing reservation, Can you please help me with that?
user
Sure, let me go through the reservation list and revert you.
assistant
Ok.
user
It's unfortunate that we could not find a by reservation by the name you mentioned.
assistant
Ok, no issues. Thanks for approaching us.
user
Thank you for consulting us.
assistant