Hello.
user
Hello. How may I help you?
assistant
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Sure, I can help you and can you please let me know your name for checking purpose?
assistant
Thank you, I have reserved it on the name of Pamela White.
user
Please allow me a moment to check it in our previous booking list.
assistant
Sure, take your time.
user
Thank you for your patience, I found your ticket booking in our data base and it is cancelled from my side.
assistant
That's great, thank you for your help.
user
It's my pleasure and thank you for reaching us.
assistant
Welcome.
user