Hello.
user
Hello. How can I help you?
assistant
I am Michael Evans. My music concert dates have been postponed, can you help me in changing my reservation?
user
Sure, I will help you. Please wait a while.
assistant
Sure.
user
There is no reservation on your name in our database.
assistant
It's fine. Thank you for your immediate response.
user
Thank you for contacting us.
assistant