Hi.
user
Hello. How may I aid you?
assistant
My name is John Anderson. Owing to emergency, I need to change my recent reservation. Please help me with that.
user
Sure, I am here to help you.
assistant
Thank you.
user
Please give me a moment to check you reservation status.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our records.
assistant
No problem, thanks for your information.
user
Thank you for choosing us.
assistant