Hi.
user
Hello.
assistant
I am Richard Wright.
user
How may I assist you?
assistant
I want to cancel my reservation due to heavy snow storm in my region, can you help me?
user
Sure, I am here to help you with that.
assistant
Thanks.
user
Please give me a moment to check your reservation status.
assistant
Ok, take your time.
user
Sorry, there is no reservation found on your name in our records.
assistant
It's ok, not an issue. Thank you for your information.
user
Welcome.
assistant