Hello.
user
Hello, how may I assist you?
assistant
I want to cancel my flight reservation as I am sick, can you please help me?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name to check the reservation list?
assistant
Sure, my name is Rebecca Thompson.
user
Sorry, there is no active reservation on your name.
assistant
No problem, thank you for checking.
user
Thank you so much.
assistant