Hi.
user
Hello. Good afernoon, how may I help you?
assistant
Donna Taylor here. I need to cancel my ticket because my son is no well, so I will not able to travel.
user
Sure.
assistant
Please cancel my tickets.
user
No reservation found on your name.
assistant
Ok, not an issue. Thank you for checking.
user
Thank you for reaching us, have a nice day.
assistant