Hi.
user
Hello, how can I help you today?
assistant
Owing to an emergency, my live concert in Washington got cancelled, so I want you to cancel my recent reservation.
user
Sure, I will help you. May I know your name?
assistant
Sure, Jerry Anderson here.
user
Please wait for a while.
assistant
Sure.
user
Thanks for being patient, there is no active reservation found on your name.
assistant
Ok, no issues. Thank you for your assistance.
user
Thank you for reaching us.
assistant