Hello. I am Brian Baker.
user
Hello. How can I assist you today?
assistant
I would like to cancel my ticket as I am having an emergency work in my hometown, can you please cancel my ticket?
user
Sure, I will help you on that.
assistant
Ok.
user
Please give me a moment for checking your reservation.
assistant
Sure.
user
Thank you for waiting. There is no reservation found under your name.
assistant
Ok no problem, thank you for your services.
user
Welcome, have a great day.
assistant