Hello.
user
Hello, how may I assist you today?
assistant
Can you please help me to cancel my reservation?
user
Sure, may I know on what name ticket has been reserved?
assistant
It was reserved on the name of  Virginia Clark.
user
Ok, please wait for a while.
assistant
Sure.
user
We found a reservation on your name and it has been cancelled.
assistant
Thank you for cancellation.
user
Thank you for reaching us.
assistant