Hello.
user
Hello, how can I help you today?
assistant
My name is Steven Lewis, I want to change my reservation as my plan to visit New York is postponed. Can you change my reservation?
user
Sure, we will help you. Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name to change.
assistant
Ok, thank you for the information.
user
Thank you for choosing us, have a good day.
assistant