Hello.
user
Hello, how can I help you?
assistant
Owning to an emergency I want to change my existing reservation. Can you please help me with this?
user
Sure, may I know your name please?
assistant
Sure, I am Barbara Nelson.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry, there was no reservation found with your given name.
assistant
Ok, not an issue. Thank you for checking.
user
Thank you for opting us.
assistant