Hi.
user
Hello. How may I assist you now?
assistant
Owing to an emergency, I want to cancel my reservation. Can you please help me with that?
user
Sure, I will help you with that.
assistant
Thank you.
user
Can I know your name to check your previous reservation?
assistant
I am Rachel Campbell.
user
Please wait a moment.
assistant
Ok.
user
As per  your request, I have successfully cancelled your reservation.
assistant
Thank you for your help.
user
Thank you for contacting us. Have a great day.
assistant