Hello.
user
Hello.
assistant
I am Catherine Young.
user
How may I assist you?
assistant
I want to change my reservation, due to heavy rainfall in New York, can you help me?
user
Sure, please wait a moment I will revert you back with the proper information.
assistant
Sure.
user
There is no reservation found with your name Catherine Young.
assistant
That's ok, thank you for your information.
user
Thanks for consulting us.
assistant