Hi.
user
Hello, how may I aid you today?
assistant
My exam is cancelled, can you help me to cancel my reservation?
user
Sure, I will help you in this. May I know your name please?
assistant
My name is Margaret Harris.
user
Please wait for a mean while.
assistant
Please check my details in your records.
user
Sorry Harris, there is no reservation found as per your name to cancel your reservation.
assistant
No issues. Thank you for your time.
user
You are welcome.
assistant