Hello.
user
Hello, how may I serve you today?
assistant
I need to cancel my ticket due to my health issue, can you help me?
user
Sure, I am here to help you. May I know your name please?
assistant
I am Janet King.
user
Please wait for a mean while.
assistant
Sure.
user
Sorry Janet, there is no reservation found as per your name to cancel it.
assistant
That's ok. Thank you.
user
You are welcome.
assistant