Hello.
user
Hello. How can I help you today?
assistant
I need your help to change my reservation because my trip has been postponed.
user
Sure, I will help you with that, can I know your good name to proceed further?
assistant
Eric Scott here.
user
Thank you. Please be online for a while. I will check your reservation status and get back to you.
assistant
Sure.
user
I am sorry to say you that there is no reservation found under your name in our database.
assistant
No problem, thank you for helping.
user
Thank you for reaching us.
assistant