Hello.
user
Hello, how may I guide you today?
assistant
I am Emma Campbell. I need your help in my flight ticket cancellation due to health problems, can you please help me with that?
user
Sure, we are here to help you.
assistant
Thank you so much.
user
Please wait a minute.
assistant
Sure.
user
Sorry to say that there is no active reservation on your name to cancel.
assistant
No problem with that one, thank you for checking and providing the information.
user
Thank you for reaching us.
assistant