Hi.
user
Hello, how may I aid you today?
assistant
I am Catherine Wilson. Due to the sudden change in climate, my holiday trip got cancelled, can you help me with cancelling my reservation?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait a moment.
assistant
Ok.
user
Thank you for your time, sorry, no reservation found with provided name.
assistant
No problem, thank you for your valuable information.
user
Thank you for availing us.
assistant