Hi.
user
Hello. How may I assist you today?
assistant
Owing to an emergency, my live concert got postponed, so I want you to change my existing reservation.
user
Sure, may I know your name?
assistant
Sure, Robert Scott here.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there is no active reservation on your name.
assistant
Ok, no issues.
user
Thank you.
assistant
Thank you for your service.
user