Hi, Kevin Lee here.
user
Hello. How can I assist you Kevin Lee?
assistant
Recently one of my close friend has meet with an accident, so I would like to cancel my flight ticket, can you please help me with that?
user
Sure, wait a moment, let me check the reservation status.
assistant
Ok, please check it quickly because it is very urgent.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, not an issue.
user
Is anything else I may assist you?
assistant
Not yet. Thank you for checking.
user
Ok, I pray your friend recover soon.
assistant
Thank you so much.
user
Thank you for contacting us.
assistant