Hello,.
user
Hello. How can I assist you?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, I will help you. May I know your name?
assistant
My name is Catherine Smith.
user
Please, wait for a while.
assistant
Ok.
user
Thank you for waiting, there is no reservation found on your name to change.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant