Hi.
user
Hello, how may I help you?
assistant
Please help me out in changing my recent reservation.
user
Sure, may I know your name please?
assistant
Nichole Lee.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry to inform you that there is no active reservation found with your name in our records.
assistant
That's ok, thank you.
user
Most welcome.
assistant