Hello.
user
Hello, how can I best assist you?
assistant
Due to heavy rains My match has been postponed. Can you please change my existing reservation?
user
Sure, to proceed further may I know your good name?
assistant
My name is William Carter.
user
Thanks for providing your name. Please wait a moment.
assistant
Ok.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Ok, no issue. Thanks for your information.
user
Thanks for contacting us and have a great day.
assistant