Hello,.
user
Hello, how can I assist you?
assistant
I am Robert Moore. Can you  please cancel my reservation, due to cancel of my trip with friends?
user
Sure, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, we found a reservation on your name. Shall I proceed to cancellation?
assistant
Ok, proceed with the cancellation.
user
Your ticket has been cancelled successfully.
assistant
Thank you for cancelling my ticket.
user
Thank you for choosing us.
assistant