Hello.
user
Hello.
assistant
Raymond Smith here.
user
What type of service you are expecting from us?
assistant
Due to sudden health issues, I am not able to travel in a flight on those date that I want to travel. So, I would like to change my reservation. Can you please help me out with that?
user
Sure, I am glad to help you with that.
assistant
Thank you.
user
Please wait for a minute.
assistant
Sure, take your time.
user
We are regret to inform you that, there is no active reservations on your name in our database.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you for consulting us. Have a nice day.
assistant