Hi.
user
Hello, how may I help you?
assistant
Can you please help me in cancelling my recent reservation as my trip got cancelled?
user
Sure, can I know your name?
assistant
I am Ronald Smith.
user
OK, please hold on a moment.
assistant
Ok.
user
Sorry, there is no reservation found on given name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant