Hi, I am Michelle Carter.
user
Hello, how can I help you today?
assistant
Due to the continuous raining, my FIFA tournament got cancelled. So I request you to cancel my existing reservation.
user
Sure, I will help you. Please wait for a minute.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
Ok, not an issue. Thank you for your kind service.
user
Thank you for reaching us.
assistant