Hello,.
user
Hello.
assistant
I am Kenneth Hill.
user
How may I assist you now?
assistant
Can you please change my reservation, due to an emergency?
user
Kenneth Hill, please allow me to check with your previous booking.
assistant
Sure.
user
Sorry to inform you, there is no flight available for your journey.
assistant
Ok, no issue. Thank you.
user
Have a nice day.
assistant