Hi.
user
Hello. How may I assist you?
assistant
I want to change my existing reservation as my holidays got postponed?
user
Sure, I am here to help you out. May I know your name please?
assistant
Sure, I am Emily Thomas.
user
Wait a moment please.
assistant
Sure.
user
Emily Thomas, we haven't found any reservation under your name in our database.
assistant
No issues, thank you for the information.
user
Thank you for reaching us.
assistant