Hello.
user
Hello. How may I help you?
assistant
Owing to an  emergency, my sky diving has been cancelled.
user
Ok.
assistant
Can you help me to cancel my reservation?
user
Sure. May I know your name please?
assistant
Thank you. This is John Hernandez.
user
Wait for a moment please.
assistant
Ok.
user
I have searched online but I could not find your flight reservation to cancel it.
assistant
Ok, thank you for informing me.
user
Thank you.
assistant