Hello.
user
Hello. How can I serve you?
assistant
I am trying to cancel the existing reservation because the trip got cancelled suddenly. Can you please help me to do that?
user
Sure, I can help you.
assistant
Thank you for considering my request.
user
May I know your name?
assistant
My name is Stephanie Hill.
user
Give me a minute.
assistant
Ok, take your time.
user
Thanks for being waiting, We found a  reservation by this name and it has been cancelled successfully.
assistant
Thanks a lot for your help.
user
Thank you for choosing us.
assistant
You are welcome.
user