Hi.
user
Hello. How may I assist you today?
assistant
I am Alexander Smith. Can you cancel my flight ticket reservation? As my cricket match is been postponed due to bad weather in New York.
user
Please wait a moment, let me check with your details.
assistant
Ok.
user
Sorry, there are no active reservations on your given name to cancel.
assistant
That's ok. Thank you.
user
Thank you for reaching our service.
assistant