Hello.
user
Hello. How may I help you today?
assistant
I want to cancel my reservation due to heavy rains at my destination place, so please help me.
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
Sure, I am Shirley Phillips.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to inform you that there is no active reservation found on your given name.
assistant
No issues, thank you.
user
Thanks for contacting us.
assistant