Hello.
user
Hello, how may I help you?
assistant
I am Matthew Roberts. I need to change my reservation due to my planned event got postponed. So please help me with that.
user
Sure, please wait for a while.
assistant
Sure, take your time.
user
Sorry, no reservation found on your given name.
assistant
Oh! it may not be booked properly due to server issues. Anyway, thank you for your time.
user
Thank you for choosing us.
assistant