Hello.
user
Hello, how can I help you today?
assistant
I want to change my existing reservation due to postpone of my trip dates. Can you please help me with this?
user
Sure, can I have your name please?
assistant
My name is George Edwards.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
No problem, thanks for your information.
user
Thank you for opting us.
assistant