Hello.
user
Hello. How may I aid you?
assistant
I want to change my existing reservation, as my exams got postponed. Can you please help me out in changing the reservation?
user
Sure, I am here to help you. Can you please share your name to check your previous reservation status?
assistant
Thank you for the response, my name is Edward Evans.
user
Ok, please give me a moment.
assistant
Ok, sure. I will wait for your response.
user
Sorry, there is no reservation found on your name in our records.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant