Hi, I am Stephanie Lopez.
user
Hello, how may I assist you today?
assistant
I just want to cancel my reservation due to heavy floods at my destination place, so help me.
user
Sure, please wait for a moment.
assistant
Ok, I will wait.
user
Thank you for waiting, no reservation was found on your name in our database.
assistant
No problem, thanks for your kind service.
user
Thank you for availing us.
assistant