Hello.
user
Hello.
assistant
I am Rachel Wilson.
user
Wilson, how can I assist you?
assistant
Actually, I am planning to change an existing reservation because my I meet with an accident.Can you help me out?
user
Sure, I can help you to change your reservation. Sorry, no reservation found by your name.
assistant
That's fine. Thank you for your help.
user
Thank you for contacting us.
assistant