Hello.
user
Hello, how can I assist you?
assistant
Can you help me in changing my recent reservation?
user
Ok, please can I know your name?
assistant
I am Catherine Harris.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry, the reservation you have asked for is not available in our records to amend.
assistant
Its ok, thank you.
user
Thank you for choosing our agency.
assistant