Hi.
user
Hello.
assistant
I am John Martin.
user
John Martin, how can I aid you today?
assistant
I need to cancel my reservation as my match got cancelled due to rain. Can you help me in cancelling?
user
Sure, I am here to help you.
assistant
Thank you.
user
Hold on for a moment. Let me check.
assistant
Sure.
user
Sorry John Martin, there are no flights reserved on your given name formerly.
assistant
It's Ok, thanks for your assistance.
user
Welcome, thank you for choosing us. Have a great day.
assistant