Hi.
user
Hello. How can I help you now?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, may I know your name please?
assistant
Myself Emma Phillips.
user
I found a reservation on your name, can I cancel it?
assistant
You can cancel it.
user
Your reservation is successfully cancelled.
assistant
Thank you for your help.
user
You are welcome.
assistant