Hi.
user
Hello. How may I assist you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
user
Sure, I am here to help you out. May I know your name please?
assistant
Sure, my name is Alexander Martinez.
user
Alexander Martinez, I have successfully cancelled your reservation but there is no refund policy as it is a special flight.
assistant
Thank you.
user
Thank you for reaching us.
assistant