Hi.
user
Hello. How can I help you?
assistant
Owing for an emergency, I have to change my reservation. Can you please help me out?
user
May I know your name please?
assistant
My name is Charles Phillips.
user
Please wait a while.
assistant
Sure.
user
There is no reservation on your name in our database.
assistant
Not an issue, thank you for checking.
user
Thank you for choosing us.
assistant