Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?
user
Sure, I will help you. May I know your good name?
assistant
Thank you. Ticket was reserved on the name John Hernandez.
user
Please wait for a while.
assistant
Take your time.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
No issues. Thank you for checking.
user
Thank you for availing us.
assistant