Hello.
user
Hello, how can I help you?.
assistant
I am Justin Anderson. I am planning to cancel my recent reservation, due to heath issue. Can you please cancel my ticket?
user
Sure,  Justin Anderson, I will help you with that cancellation.
assistant
Thank you.
user
Sorry to tell you, there is no reservation found under your name in our database.
assistant
That's fine. Thank you for your service.
user
 Justin Anderson, thank you approaching us. Have a nice day.
assistant