Hello.
user
Hello, how can I help you?
assistant
I need to change my reservation due to some emergency, can you please aid me?
user
Sure, can you provide me with your name.
assistant
Deborah Hill here.
user
Give me a moment.
assistant
Sure.
user
Deborah Hill. I regret to inform that there is no reservation by your name.
assistant
Not an issue, thank you for addressing me.
user
Thank you for reaching us.
assistant