Hi, I am Pamela Collins.
user
Hello, How may I help you today?
assistant
Owing to an emergency, my planned trip to Yosemite adventure got cancelled. So I request you to cancel my existing reservation.
user
Sure, I will help you with that. Please wait a moment.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, no worries at all.
user
Ok.
assistant
Thank you for your assistance.
user
Thank you for reaching us.
assistant