Hello, I am Gregory Rodriguez.
user
Hello, how can I assist you?
assistant
I need to cancel my recent reservation, as my exam got cancelled. Please help me in cancelling?
user
Sure, please wait a moment.
assistant
Ok.
user
Thanks for waiting. Sorry, there was no reservation found on your name.
assistant
Ok, no issues. Thank you for your service.
user
Thank you for choosing us.
assistant