Hi.
user
Hello. How may I serve you at this moment?
assistant
Can you assist me to make some amends to my reservation?
user
Sure, may I know your good name please?
assistant
I am Scott Jones.
user
Ok, please wait for few minutes.
assistant
Sure, take your time.
user
There is no existing reservation found on your name in our records.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant