Hi.
user
Hello, how may I assist you today?
assistant
Owing an emergence, I want to change my existing reservation. Can you please help me with it?
user
Sure, we are glad to help you. May I know your name please?
assistant
My name is Sarah Gonzalez.
user
Please wait for a while.
assistant
Ok.
user
Sorry we couldn't find any reservation against your name. Thank you for choosing us.
assistant
OK, no issues. Thank you.
user