Hello.
user
Hello, how can I assist you for today?
assistant
I want to cancel my recent reservation due to an emergency work, can you please help me with that?
user
I am here to help you about that, can you please provide your name to check the reservation status under your name?
assistant
My name is Lisa Parker.
user
Please wait for a while to check in our booking list.
assistant
Sure.
user
Sorry Lisa Parker, there is no active reservation under your name in our database.
assistant
Not an issue, thank you.
user
You are welcome, thank you for reaching us.
assistant