Hello.
user
Hello, how may I help you today?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, I am here to help you. May I know your name please for further process?
assistant
My reservation was done under the name Jerry Wright.
user
Please wait for a mean while.
assistant
Sure, take your time.
user
Sorry Jerry, there is no reservation found as per your name to change your reservation.
assistant
That's ok, not an issue. Anyways, thank you for the information.
user
You are welcome and have a great day.
assistant