Hi.
user
Hello, how may I aid you today?
assistant
I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
user
Sure, on whose name you did the previous reservation?
assistant
Melissa Mitchell here.
user
Wait a while, kindly.
assistant
Ok.
user
Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
Not a big issue, anyhow thank you very much for checking the reservation status.
user
Thank you for opting us.
assistant