Hi.
user
Hello, how can aid you today?
assistant
I want to change an existing reservation due to sudden change in my trip.
user
OK, may I know your name to check your previous reservation in our database?
assistant
I am Elizabeth Moore.
user
Elizabeth, please be on hold.
assistant
Ok.
user
Thank you for waiting, there is no active reservation found under your name.
assistant
Thanks for your help.
user
Thank you for contacting us.
assistant