Hi.
user
Hello, how can I assist you today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I will help you with that. Let me know your name to check your reservation?
assistant
I am Mark Allen.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
No problem, thanks for checking.
user
Thank you for choosing us.
assistant