Hello.
user
Hello. How may I help you?
assistant
My name is Janet Nelson, I want to change my existing reservation as my leg got hurt and I can't travel. Can you please help me?
user
Sure, please be on hold.
assistant
Sure.
user
Thank you for your time, we did not find any active reservation in your name.
assistant
No problem. Thank you for information.
user
Thank you for opting us.
assistant