Hello.
user
Hello, How may I serve you the day?
assistant
My bank exams got postponed I need to change my existing reservation. Can you help me that please?
user
Sure, I am glad to help you in your ticket changing process. Please mention your name to proceed to the next step?
assistant
My name is Andrew Jones.
user
Ok, Please wait for a while. I will revert to you.
assistant
Sure.
user
Thanks for your patience, I really appreciate that. We did not find any reservation with your name in the reservation list.
assistant
Ok, no problem. Thanks for your inforrmation.
user
Thank you for making us with an enquiry regarding ticket changing process.
assistant