Hi.
user
Hello, how may I help you today?
assistant
Please help me to cancel my recent reservation as my trip got postponed due to bad weather conditions.
user
Sure, can I have your name to proceed further?
assistant
I am Nicholas Lewis.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for your time, sorry no reservation found on your name.
assistant
That's ok, not an issue. Thank you.
user
Thank you for reaching us.
assistant