Hello, I am Timothy Johnson.
user
Hello, how can I assist you today?
assistant
As my son is not well now, I need to do some changes with my reservation. Can you help me?
user
Sure, I will help you with that. Please wait for a moment.
assistant
Ok.
user
Thanks for waiting, sorry there is no reservation found on your name.
assistant
No problem, Thank you.
user
Thank you for reaching us, have a nice day.
assistant