Hello.
user
Hello, how may I aid you?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name?
assistant
Jessica Wright here.
user
Sorry, there are no reservation found on your name.
assistant
No problem, Thanks for the information.
user
Thank you for choosing us.
assistant