Hello.
user
Hello, how may I help you?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, may I know your name?
assistant
My previous reservation has done with the name Sandra Mitchell.
user
Ok, wait a minute.
assistant
Sure.
user
Sorry, there was no active reservation on your name.
assistant
Oh! That seems my brother has already cancelled my reservation on behalf of me. Thank you for providing information.
user
Ok, thank you for reaching us.
assistant