Hello.
user
Hello, how can I help you?
assistant
I have some personal matters that need fixing so I need to change an existing reservation.
user
Ok, may I know your name?
assistant
Sure, my name is Jonathan Collins.
user
Ok, please wait for a moment.
assistant
Ok.
user
Sorry, no reservation found with your name.
assistant
Ok, no worries. Thank you for your information.
user
Thank you for opting us.
assistant