Hi.
user
Hello, how may I serve you at this moment?
assistant
I want to cancel my reservation as my plan to go for trekking got cancelled. Can you help me?
user
Sure, we are here to help you. May I know your name please?
assistant
I am Donna Turner.
user
OK, please wait for a moment.
assistant
Sure.
user
Sorry to inform you that, we could not find any reservation on your name.
assistant
Ok fine, thanks for your response.
user
Thank you for approaching us.
assistant