Hello.
user
Hello, how may I aid you today?
assistant
As my kid is sick, I need to cancel my flight journey. Please help me with it.
user
Sure, may I know your name?
assistant
I am Kathleen Harris.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, there was no reservation found on your name.
assistant
Oh! Not an issue. Anyways thanks for your time.
user
Thank you for choosing us.
assistant