Hi.
user
Hello, how may I support you today?
assistant
I am Catherine Jackson. I need to cancel my recent reservation  due to earthquakes occurred in the city. Could you please help me in doing that?
user
Sure, please wait a minute, let me check your reservation with us.
assistant
Sure.
user
Thanks for your time, sorry, unfortunately no reservation found with provided name.
assistant
Thank you for your valuable information.
user
Thanks for reaching us, have a pleasant day.
assistant