Hello.
user
Hello, how can I guide you?
assistant
My grandfather got died last day, so I will not able to travel on those dates, can you help me with cancelling my previous reservation?
user
Sure,I will help you.
assistant
Thank you.
user
May I know your good name please?
assistant
Sure, my name is Laura Hall.
user
Please wait for a moment.
assistant
Sure, take your time.
user
Sorry, there is no reservation found on your to cancel.
assistant
Ok, not an issue. Thank you for your information.
user
You are welcome.
assistant