Hello.
user
Hello, how can I aid you at this moment?
assistant
 Can you please help me out in changing my reservation?
user
I am here to help you in changing your reservation.
assistant
Thank you.
user
Can you please provide your name to check the active reservation with your name?
assistant
Emma Mitchell here.
user
Sorry to say this Emma Mitchell, there is no active reservation with your name to change your reservation.
assistant
That's ok, thank you for the information.
user
You are welcome, thank you for reaching us. Hope you have a nice day ahead.
assistant