Hello.
user
Hello, how may I serve you today?
assistant
Can you aid me to cancel my reservation due to an emergency?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
Brandon Hill here.
user
Please wait a minute.
assistant
Sure.
user
Sorry, there is no active reservation found on your name to cancel.
assistant
Thank you for the help.
user
Thank you for choosing us.
assistant