Hello.
user
Hello. How can I aid you?
assistant
Can you please help me in changing my existing reservation, as my football match got postponed to some other date.
user
Sure, please mention your name to check your reservation details in our database.
assistant
My name is Samuel Hall.
user
Thank you. Please wait for a while, let me check your reservation status.
assistant
Sure, take your time.
user
I am sorry to say you that there is no reservation found under your name in our database.
assistant
No problem, thanks for your information.
user
Thank you for connecting us.
assistant