Hello.
user
Hello. How can I help you today?
assistant
I want to do some changes in my existing reservation. Can you help me for that?
user
Sure, I am mirthful to help you with that. Can you please share your name?
assistant
My name is John Martin.
user
Please wait a moment.
assistant
Sure, I will wait for your response.
user
Sorry, there is no active reservation found on your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for opting us, have a nice day.
assistant