Hello.
user
Hello, how can I help you today?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
user
Sure, I will help you with that. Let me know your name to check your reservation?
assistant
I am Dennis Hernandez.
user
Ok, please wait a moment.
assistant
Ok, take your time.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
That's ok. Anyways, thank you for your help.
user
Thank you for choosing us.
assistant