Hello.
user
Hello, how may I aid you for the day?
assistant
My wedding venue has been changed, so I want to amend my reservation.
user
Sure, we will help you. May I know your name to check your reservation status?
assistant
Rebecca Johnson here.
user
Ok, please be on hold.
assistant
Sure.
user
Sorry, we could not find any reservation on your name in our database.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant