Hello.
user
Hello. How can I help you?
assistant
I had done flight ticket booking last week to spend my holiday vacation with my family. But, due to some weather conditions I would like to change my booking which I have done. Can you help me with this?
user
Sure, May I know your name please?
assistant
I am Virginia Scott.
user
I am sorry no reservation found on your name.
assistant
It's ok. Thanks for helping me.
user
Thank you for reaching us.
assistant