Hello.
user
Hello. How can I aid you?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, We are here to help you. May I know your name?
assistant
Thank you, my name is Lisa Green.
user
Give me a minute.
assistant
Ok, take your time.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant