Hello, I am Melissa Adams.
user
Hello, How can I help you?
assistant
I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?
user
Sure, Please wait a second.
assistant
Take your time.
user
Sorry, No reservation found on your name.
assistant
No issues. Thank you for checking.
user
Thank you for availing us.
assistant
You are welcome.
user