Hello, I am Kimberly Hill.
user
Hello, how can I assist you today?
assistant
I am suffering from fever, and I could not attend my orientation.I would like to cancel my recent reseravation. Can you please help me?
user
Sure Kimberly Hill, please wait for a while.
assistant
Sure.
user
Sorry, no reservation found on name of Kimberly Hill in our database.
assistant
Ok, not an issue. Thank you.
user
Thank you for approaching us, have a nice day.
assistant