Hello.
user
Hello, how may I assist you?
assistant
I want to cancel my previous reservation, due to weather issue. Can you please hep me for that?
user
Sure, I will help you in cancelling the flight ticket. Please provide me your name to check the previous reservation on your name?
assistant
My previous reservation is on the name Ruth Young.
user
Please wait a moment let check the previous reservation is done on your name or not.
assistant
Ok, take your time.
user
Sorry Ruth, no reservation is found on your name in our data base.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant
Welcome.
user