Hello.
user
Hello, how may I aid you today?
assistant
I want to change my existing reservation due to sudden postpone of my football match, can you help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your good name for further checking?
assistant
I am Catherine Martin.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to inform you that, there is no reservation found as per your name in our database.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us.
assistant