Hi.
user
Hello. How may I assist you?
assistant
Owing to emergency, I need to change my recent reservation. Please help me in that.
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please to check your reservation status?
assistant
My name is Patricia Collins.
user
Patricia Collins, no reservation has been found on your name in our database.
assistant
No problem, thanks for your information.
user
Thank you for choosing us.
assistant