Hi.
user
Hello. How can I assist you at this moment?
assistant
I want to change my existing reservation due to postpone of my exams, so can you help me with this?
user
Sure, I am here to help you with this.
assistant
Thank you.
user
Can you please provide your name to check your reservation status?
assistant
My name is Susan White.
user
Wait a moment please.
assistant
Sure.
user
Susan White, there is no active reservation found under your name in our database.
assistant
Not a problem, thank you for checking.
user
Thank you for contacting us.
assistant