Hello,.
user
Hello, how may I assist you today?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, we are here to help you.
assistant
Thank you.
user
Can I have you name to proceed further?
assistant
Christine Lewis is my name.
user
Ok, please wait a moment.
assistant
Ok.
user
Thank you for your time, sorry no reservation found on your name.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us.
assistant