Hi.
user
Hello. How may I assist you today?
assistant
I want to change my reservation as I have some important work at my office. Can you please help me in changing my reservation?
user
Ok, can I know your name to check your previous reservation?
assistant
Sure, my name is Eric Mitchell.
user
Please be on hold to check your reservation.
assistant
Sure.
user
We regret that, there is no reservation with your name in our records.
assistant
Not an issue, anyway thank you for checking.
user
Thank you for reaching us, have a great day.
assistant