Hi.
user
Hello. How can I help you today?
assistant
I need to change my existing reservation owing to an emergency.
user
Ok, May I know your name to find the existing reservation?
assistant
My name is Patrick Lee.
user
Please wait.
assistant
Ok.
user
Sorry to inform you that there is no reservation found under your name to change.
assistant
Thank you.
user
Thank you for opting us.
assistant