Hi.
user
Hello. How may I assist you?
assistant
Unfortunately, I would like to change my existing reservation due to some problem, can you please help me in this intent?
user
Sure, can you please let me know your name to proceed?
assistant
Sure, my name is Anna Scott.
user
Please give me a moment to check your details.
assistant
Sure, take your time.
user
Sorry, no reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us, have a nice day.
assistant