Hello.
user
Hello. How can I aid you today?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you please help me out?
user
Ok, I will help you with that. Meanwhile may I know your name?
assistant
I am Kimberly Nelson.
user
Please wait for a while.
assistant
Ok.
user
Sorry for the inconvenience, no active reservation found on your name to change.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant