Hello,. I am Matthew Martin.
user
Hello, how can I aid you today?
assistant
I want to do some changes in my existing reservation because I did not get the concert tickets.So planning to travel on another date. Can you help me with reservation?
user
Sure, please wait a moment.
assistant
Ok.
user
Thank you for your time. Unfortunately there is no reservation found by your name.
assistant
No worries at all. Thank you for your assistance.
user
Thank you for reaching us.
assistant