Hi. I am Kimberly Moore.
user
Hello, how can I render you today?
assistant
Can you help me in changing my recent reservation, as my exam is postponed?
user
Sure, I will help you with that.
assistant
Ok.
user
Please wait a moment.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
That's ok, thank you.
user
Thank you for choosing us.
assistant