Hello.
user
Hello. How may I assist you?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me out?
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name please?
assistant
My name is John Young.
user
Wait a moment please.
assistant
Sure.
user
John Young, we haven't found any reservation under your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant