Hello, I'm Thomas Lopez.
user
Hello, how can I help you?
assistant
I suddenly heard a news about my friend's father death, so I would like to cancel my recent reservation. So could you please help me to cancel my ticket?
user
Sad to hear this. Sure, I will help you with this.
assistant
Thank you.
user
Sorry, there is no reservation found with the name Thomas Lopez in our database.
assistant
That's ok, may be my friend has canceled that ticket.
user
Ok, thank you for contacting us.
assistant
You are welcome.
user