Hi.
user
Hello, how can I assist you today?
assistant
I would like to change an existing reservation due to sudden demise of my great grand mother. Can you help me with this?
user
Sure, can I have your name please?
assistant
I am Samantha Phillips.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no reservation on your given name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant