Hello.
user
Hello.
assistant
John Scott here.
user
How can I help you today?
assistant
I want to cancel my ticket as I am sick.
user
Sure, I will help you with this. Please be on hold for a moment while I check your reservation.
assistant
Sure.
user
John Scott, there is no active reservation found under your name in our database.
assistant
No problem, thank you.
user
Thank you for utilising our service.
assistant