Hello, I am Andrew Turner.
user
Hello, how may I assist you?
assistant
I recently reserved a ticket to give a visit to my best friend. But, before my journey he came to my home and gave me a surprise visit. So, now I want that ticket to be cancelled. Can you please help me in that?
user
Sure, I will help you.
assistant
Thank you.
user
Please wait a moment.
assistant
Sure.
user
Sorry there is no reservation on your name.
assistant
That's not a problem.
user
Thank you.
assistant
Thanks for your information.
user