Hello.
user
Hello. How may I aid you?
assistant
Can you please help me in changing my recent reservation? As my visiting place is full of floods now.
user
Sure, may I know your name to check your reservation status?
assistant
Sure, my name is Carolyn Turner.
user
Ok, please give me a moment.
assistant
Sure, I'll wait for your response.
user
Sorry, there is no reservation found on your name in our records.
assistant
That's ok, thank you for giving the information.
user
Thank you for reaching us.
assistant