Hi. Kathrine Collins here.
user
Hello, how can I help you?
assistant
I want to change my reservation, can you help me please?
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok, please tell me my previous booking status.
user
Sorry, there is no reservation found under your name.
assistant
Ok, no issues with it. Thank you for checking anyways.
user
Thank you for contacting us.
assistant
Most welcome.
user