Hello. Jennifer Carter here.
user
Hello Carter, how can I aid you?
assistant
Due to Earthquake disaster happened in the place where I wanted to visit, I want alter my reservation, can you please help me?
user
Sure, just hold on for a while.
assistant
Sure.
user
Sorry to inform you, there is no reservation found with your name to alter.
assistant
It's ok. Thank you.
user
It's my pleasure.
assistant