Hi.
user
Hello, how can I help you today?
assistant
As my grandmother is hospitalised, I cancelled my meetings. So, please cancel my ticket. My name is Nicole Collins.
user
Sure, please wait for a moment.
assistant
Ok.
user
Thanks for waiting.
assistant
Ok.
user
Sorry, there is no reservation found with your name.
assistant
Ok, thanks for your quick response.
user
Thanks for choosing us.
assistant