Hello.
user
Hello.
assistant
My name is Charles Phillips.
user
How may I assist you?
assistant
I would like to cancel my reservation, could you help me out?
user
Sure, I am here to help you out.
assistant
Ok.
user
Charles Phillips, we haven't found any reservation under your name in our database.
assistant
Thank you for your help.
user
Thank you for reaching us.
assistant