Hello.
user
Hello. How may I aid you?
assistant
I want to change my reservation due to my health problem, can you help me with that?
user
Sure, I am glad to help you out.
assistant
Thank you.
user
May I know your name to check your previous reservation status.
assistant
I am Pamela Perez.
user
Ok, please be on hold.
assistant
Ok.
user
Sorry, there is no reservation found on your name in our records.
assistant
That's ok. Thank you for your service.
user
Thank you for reaching us.
assistant