Hi.
user
Hello, how can I help you today?
assistant
Owing to an emergency, I want to change my existing reservation.
user
Sure, can I have your name please?
assistant
Sure, Mary Martinez here.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
Ok, no worries at all. Thank you.
user
Thank you for opting us.
assistant