Hi.
user
Hello. How can I assist you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, may I know your name?
assistant
Myself Helen Harris.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry Helen, I have not found any reservation under your name in our database.
assistant
No problem, thanks for checking.
user
You are welcome and thank you for choosing us.
assistant