Hello.
user
Hello, how may I aid you?
assistant
I am Brendan Lee. I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Sure, please wait for a moment to check your details.
assistant
Sure.
user
Thank you for waiting. No reservation found on your name in my database.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us.
assistant