Hello.
user
Hello, how can I best assist you today?
assistant
Due to heavy rainfall at my home town, I need to cancel my reservation. Can you please help me in cancelling?
user
Sure, I am here to help you. To proceed for cancellation, I need to know your good name?
assistant
Matthew Scott is my name.
user
Thanks for providing your name. There is a reservation found on your name, shall I proceed for cancellation?
assistant
Yes, you proceed for cancellation.
user
Please wait a moment. Your ticket has been cancelled.
assistant
Thank you for your quick response.
user
It's my pleasure, have a nice day.
assistant