Hello.
user
Hello. How may I aid you?
assistant
Due to an emergency, I want to cancel my reservation. Can you help me with that?
user
Ok, may I know your name to check your current status of your reservation?
assistant
Please check the status of reservation in the name of Joseph Roberts.
user
There is no reservation found on your name to cancel it.
assistant
Ok, no issues. Thanks for sharing the information.
user
Thanks for choosing us, have a good day.
assistant