Hello.
user
Hello.
assistant
Edward Lewis here.
user
Lewis, what can I do for you today?
assistant
I will not be able to meet my friend at Dallas due to family issues. So I want to cancel my ticket, could you help me out?
user
Sure, I am here to help you with this.
assistant
Ok.
user
Ok, wait for a while I will check the reservation on your name and get back to you.
assistant
Sure, take your time.
user
Sorry Lewis, I did not find any reservation under your name in our database.
assistant
No problem, thank you for the information.
user
It's my pleasure, have a nice day.
assistant