Hello.
user
Hello.
assistant
I am Anthony Thomas.
user
Anthony Thomas, How can I serve you the best today?
assistant
I want to cancel my reservation as I need to stay back in own city due to hails on roads and heavy snow. Could you please help me in doing that?
user
Sure, I can help you in that.
assistant
Thank you.
user
Please wait, let me check your reservation status.
assistant
Sure.
user
Sorry Anthony Thomas, there is no active reservation on your name to cancel it.
assistant
No problem, thank you for your information.
user
Thanks for approaching us.
assistant