Hi.
user
Hello. How can I help you at this moment?
assistant
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
user
Sure, I will help you in cancelling your reservation. Can you please provide your name to check your reservation status?
assistant
Sure, my name is William Phillips.
user
William Phillips, there is no active reservation found under your name in our database.
assistant
That's ok, thank you.
user
Thank you for utilising our service.
assistant