Hello.
user
Hello, how can I guide you for today?
assistant
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
user
I am here to help you about that. Can you please provide your name to check the reservation status with your name?
assistant
Thank you for your response, my name is Dennis Lee.
user
I regret to say this Dennis Lee, there is no active reservation with your name in our booking list to cancel the reservation.
assistant
It's ok no problem. Thank you for your information.
user
You are welcome, thank you for reaching us.
assistant