Hi.
user
Hello, how may I serve you today?
assistant
I have made an reservation earlier. But, I need to change it due to some reasons. Can you help me with that?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your good name?
assistant
 Sure, Sharon Wilson is my name.
user
Please wait for a moment.
assistant
Ok, take your time.
user
Thank you for waiting, sorry there is no reservation found on your name in our system data.
assistant
That's ok, thanks for your kind information.
user
Thank you for reaching us, we hope see you again.
assistant