Hello.
user
Hello, how may I serve you at this moment?
assistant
I want to cancel my recent reservation as I met with an accident an admitted in hospital. Can you please help me with it?
user
Sure, we are here to help you. May I know your name please?
assistant
Thank you for considering my request. The reservation is done with the name Donna Adams.
user
We are glad to inform you that we found a reservation on your name. Shall  I proceed with cancellation?
assistant
You can proceed with cancellation.
user
Your reservation has been cancelled.
assistant
Thank you so much.
user
Thank you for choosing us.
assistant