Hello.
user
Hello. May I know your name please?
assistant
My name is Sarah Wright.
user
How can I be a help for you?
assistant
Due to an emergency, I would like to cancel my recent reservation.
user
Ok Sarah, is the ticket booked with your name?
assistant
Yes.
user
Please hold on for a moment.
assistant
Ok.
user
Sorry, there is no ticket booked with your name to cancel.
assistant
It's ok, thank you for your response.
user
Thank you, have a nice day.
assistant