Hello. David Garcia here.
user
Hello, do you need any help from us?
assistant
I would like to change my previous reservation due to abnormal weather condition, can you please help me with that?
user
Sure, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to make changes.
assistant
It's ok, thank you for the information.
user
You are welcome, have a great day.
assistant