Hi, myself Virginia Walker.
user
Hello, how may I aid you for the day?
assistant
I want to cancel my reservation as I have to prepare for my exam, can you please do that for me?
user
Ok, please wait for a moment till I check with your existing reservation.
assistant
Sure.
user
I am very sorry to inform you, but there is no flight reservation available by your name.
assistant
No problem, thank you very much for your help.
user
Thank you for consulting with our agency with your help.
assistant