Hi.
user
Hello, how may I help you?
assistant
I need to change my existing reservation due to postpone of my document verification in office. Can you please help me with this?
user
Sure, can I know you name?
assistant
I am Jack Roberts.
user
Please hold on a moment.
assistant
Sure.
user
Sorry, there is no reservation found on given name.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us.
assistant