Hello.
user
Hello, how may I support you today?
assistant
Owning to an emergency I want to change my existing reservation. Can you please help me with this?
user
Sure, please share me your good name.
assistant
Sure, my name is Melissa Brown.
user
Please wait for a while.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, not an issue.
user
Thank you for reaching us.
assistant
Thank you for the information.
user