Hi, Patricia Johnson here.
user
Hello, How could I assist you?
assistant
Due to some reasons, my holiday trip has been postponed so I want to change my existing reservation, Can you please help me with this?
user
Sure, Just a moment I will check and let you know.
assistant
Sure.
user
Thank you for your patience. There is no recent reservation found on your name.
assistant
OK, no issue. Thanks for your information.
user
Thank you for approaching us.
assistant