Hi.
user
Hello, how may I help you?
assistant
Can you please help me out in changing my recent reservation? As my planned trip has been postponed.
user
Sure, please tell me your name.
assistant
Sure, my name is Elizabeth Brown.
user
Sorry, there is no reservation with your name to change.
assistant
That's ok, thank you for your time.
user
Thank you for opting us.
assistant