Hello,.
user
Hello, how may I be at your service?
assistant
Owing to an emergency I had to request for this cancel reservation.
user
Sure, may I know your name to verify in our data base?
assistant
My name is Ronald Nelson.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Thanks.
user
Thank you for approaching us.
assistant