Hello.
user
Hello, what help are you seeking form our agency side?
assistant
Can you please help me in changing my existing reservation which is done by me last week?
user
Ok, may I know your name to check with your previous booking please?
assistant
Sure, Nicole Lopez here.
user
Please allow me to check for a moment.
assistant
Sure, I will wait for your response.
user
Nicole Lopez, there is no reservation found by your name in our data base. Sorry for the inconvenience.
assistant
Ok, no issues.
user
Thank you for approaching our agency regarding your requirement.
assistant
Thank you for your information.
user
Have a nice day.
assistant