Hello.
user
Hello flight booking agency, what can I do for you?
assistant
I am Ashley Johnson, want to cancel my recent reservation due to some emergency. Will you please help me with that?
user
Sure Ashley, I can help you, please wait for searching.
assistant
Sure.
user
I had cancelled your booking and there is a penalty of 10 percent and the remaining amount will be credited to your account at the end of the day.
assistant
It's alright, thank you for your help.
user
Thank you approaching us and have a great day Nancy. Welcome.
assistant