Hello. Carol Allen here.
user
Hello, how may I help you today?
assistant
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Sure, wait a minute.
assistant
Ok, take your time.
user
Sorry, there was no reservation found on your name.
assistant
Oh! I think it might be cancelled by my brother. Anyway, thank you for the information.
user
Ok, thank you for choosing us.
assistant
Welcome.
user