Hi.
user
Hello. How can I assist you?
assistant
I am Matthew Hernandez. As my exam is postponed, I want to change my reservation. Can you help me?
user
Wait a moment please, let me check the reservation status.
assistant
Ok.
user
Matthew Hernandez, there is no reservation found with your name in our database.
assistant
No issue, thank you for checking.
user
Thank you for contacting us.
assistant