Hello.
user
Hello, do you need any help from us?
assistant
I want to change my existing reservation due to postpone of my exams. Can you help me in that?
user
Sure, could I have your name please?
assistant
Myself Larry Taylor.
user
Ok, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to make changes.
assistant
Ok, not an issue. Thank you for your information.
user
You are welcome, have a great day.
assistant