Hello.
user
Hello, how may I assist you today?
assistant
I made a reservation for round trip and got a connecting flight but now I want change a reservation with a direct flight. Can you help me to change it?
user
Sure, for changing reservation please provide your good name.
assistant
Sure, my name is Mary Martinez.
user
Sorry to say that, there is no active reservation found on your name.
assistant
That's Ok, thanks for your help.
user
Thank you for reaching us.
assistant