Hello.
user
Hello, how can I assist you?
assistant
I would like to change my flight reservation as my trip got postponed, can you please help me?
user
Sure, we are happy to help you. May I know your good name?
assistant
I am Nancy Thompson.
user
Sorry, there is no active reservation on your name in our records.
assistant
That's ok, thank you for checking.
user
Thank you for contacting us.
assistant