Hello.
user
Hello. How may I serve you today?
assistant
I am Eric Martin, want to cancel my recent reservation due to some personal problem. Please help me out with that.
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait a minute.
assistant
Sure.
user
Sorry, there is no active reservation on your name to cancel.
assistant
It's ok, thank you for your help.
user
Thank you for choosing us.
assistant