Hello.
user
Hello, how can I help you today?
assistant
Can you please cancel my reservation, due to an emergency?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
May I know your name to proceed further?
assistant
My name is Edward Garcia.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, no issue. Thank you.
user
Thank you for reaching us.
assistant