Hello.
user
Hello. How can I help you?
assistant
Unfortunately, my grandfather got mild heart attack. So I would like to cancel my reservation and take care of him.
user
Ok, I am happy to help you. Can I know your name for cancelling purpose?
assistant
My previous reservation has done with the name of Brandon Taylor.
user
Sorry to inform you that there is no reservation found on your name. Thank you for reaching us.
assistant
Ok, may be my brother has already cancelled my ticket. Thank you for your help.
user
Ok. You are welcome.
assistant