Hello. I am Karen Hill.
user
Hello, how may I guide you?
assistant
Due to my health problem I want to cancel my active reservation, can you please help me to cancel my reservation?
user
Sure, please hold on for a moment.
assistant
Ok, I will wait for your response.
user
I am sorry, there are no reservations with your name.
assistant
Ok, no problem. Thank you.
user
Thank you, have a good day.
assistant