Hello.
user
Hello. How can I help you?
assistant
Kevin Edwards here. As I have fallen sick suddenly due to bad weather, I would like to change my recent reservation. Can you help me?
user
Sad to hear that, I will help you in changing your reservation.
assistant
Thank you.
user
Give me a minute. Sorry, there is no reservation found under your name.
assistant
That's fine. Anyway, thank you for your help.
user
Thank you for reaching us.
assistant