Hello.
user
Hello. How may I assist you right now?
assistant
I made a reservation earlier in the business class flight now I want to travel in economy class flight. Can you help me in changing my reservation?
user
Sure, I am glad to help you with that. Can you please provide your name to check your previous reservation?
assistant
Sure, I am Alexander Parker.
user
Please wait a moment to check.
assistant
Sure.
user
We regret to notify that, there is no reservation found on your name in our records.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us, have a great day.
assistant