Hello.
user
Hello. How can I help you out today?
assistant
Owing to have an emergency, I want to cancel the reservation. Will you aid me in this?
user
Ok, let me know your name please.
assistant
Myself Donald Hill.
user
Please hold on for a while, I will revert to you.
assistant
Ok, I will wait for your response.
user
Can I proceed to cancel? As your name was found in the reservation list.
assistant
Yes, please cancel it.
user
Your ticket has been cancelled.
assistant
Thank you for your service in cancelling the reservation.
user
Thank you for choosing us, Have a nice day.
assistant