Hello.
user
Hello. How may I help you?
assistant
Could you please help me to update my journey dates in my existing reservation?
user
Yes, can you share me your name?
assistant
I made a reservation by Susan Thomas.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Ok, not an issue.
user
Thank you for reaching us.
assistant
Thank you for your information.
user