Hi.
user
Hello, how may I assist you?
assistant
I am Richard Clark, can you please help me to cancel my reservation as my exams got cancelled?
user
Sure, please wait for a moment.
assistant
Sure, I will wait for your response.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
Not an issue, anyways thank you for the information.
user
Thank you for approaching us.
assistant