Hello.
user
Hello, how may I aid you today?
assistant
Owing to an emergency, I want to change my reservation. Can you please help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name to check the previous reservation status?
assistant
I am Nicole Phillips.
user
Ok, please wait for a while.
assistant
Sure, I'll wait for your response.
user
Thanks for waiting, there is no active reservation found on your name in the airline database.
assistant
No issues, thank you for your information.
user
Thank you for reaching us.
assistant