Hello.
user
How can I amend you at this moment?
assistant
I already book a flight ticket, but due to my bad health I am unable to travel. Can you cancel my reservation?
user
Sure, I would be helpful to serve you.
assistant
Thank you.
user
Before proceeding to cancel your previous reservation, may I know your name?
assistant
My name is Janet Harris.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry, based on your name we haven't found any previous flight reservation in airline database.
assistant
Ok, thank you for the information.
user
Thanks for reaching us.
assistant