Hi.
user
Hello, how can I best assist you?
assistant
Owing to an emergency, my planned trip to Yosemite adventure with friends has been postponed. So I want you to change my existing reservation?
user
Sure, that what I am here. May I know your good name please?
assistant
Sure, I had a recent reservation with name Ronald White.
user
Thanks for providing you name, please wait for a moment.
assistant
Sure.
user
Sorry to say that there is no reservation found on name Ronald White.
assistant
Ok, no worries at all. Thanks for your assistance.
user
Thanks for opting us, have a great day.
assistant