Hi, I am Kevin Wilson.
user
Hello. How can I help you?
assistant
Owing to an emergency, my planned trip to Washington with friends got postponed. So I request you to change my existing reservation.
user
Sure, I can help you in changing your reservation. Please stand by.
assistant
Sure.
user
Thank you for waiting. Sorry to inform we didn't find any reservation on your name.
assistant
Ok, not an issue.
user
Thank you for reaching us, have a nice day.
assistant
Thank you for your assistance.
user