Hello.
user
Hello.
assistant
Samuel Moore here.
user
Moore, how can I assist you today?
assistant
I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?
user
Ok, let me check your reservation status in our database.
assistant
Sure, take your time.
user
Moore, I have not found any reservation by your name.
assistant
Oh! I think the ticket was not booked properly while I am booking. Thank you for the information.
user
Thank you for contacting us and have a nice day.
assistant
Welcome.
user