Hello.
user
Hello. How can I assist you?
assistant
I want to cancel my reservation due to my bad health. Can you cancel my reservation?
user
Sure, we are here to help you. May I know your name please?
assistant
My name is Ronald Walker.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, thank you for the information.
user
Thanks for contacting us.
assistant