Hi.
user
Hello, how may I help you?
assistant
I need to amend an existing reservation, can you please help me?
user
Sure, I am here to help you for this. May I know your name please?
assistant
Sure, my name is Brenda Scott here.
user
Please wait for a while.
assistant
Sure, I will wait.
user
Sorry for inconvenience, no reservation is found under your name.
assistant
Ok, not an issue.Thank you for your information.
user
Thank you very much for approaching our agency.
assistant