Hi.
user
Hello.
assistant
Owing to an emergency, I would like to change my change my reservation. Can you help me?
user
Sure. I need your name to check for the previous reservation.
assistant
Sure, my name is Barbara Carter.
user
Wait a minute please.
assistant
Sure.
user
Thanks for your time. We did not find a reservation on your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for opting us.
assistant