Hello.
user
Hello.
assistant
Kenneth Phillips on this side.
user
How can I assist you Phillips?
assistant
I am here today to change my holiday location for my two days trip, could you please help me out?
user
Sure, please wait for a moment.
assistant
Ok, please check with my existing reservation and revert back to me with available information.
user
Sorry Phillips, I could not find any reservation by your name in our database.
assistant
Oh! That's fine, I may have booked my reservation and got confused with your agency. Thank you for checking anyways.
user
Thank you for reaching us.
assistant
Sorry to trouble you. You are most welcome.
user