Hello.
user
Hello.
assistant
Jack Allen here.
user
Allen, how can I assist you?
assistant
I want to cancel my ticket as I am sick.
user
Sure, I am here to help you. Please wait for a while, I will check your reservation status and let you know.
assistant
Sure.
user
Allen, I did not find any reservation on your name in our database.
assistant
No problem, thank you.
user
You are welcome and thank you for contacting us.
assistant