Hi.
user
Hello, how may I aid you?
assistant
I want to cancel my reservation as I cannot travel because I met with an accident. Could you please do that for me?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please share me your name to check your reservation details?
assistant
My name is Carolyn Young.
user
Sorry, there is no reservation on your name.
assistant
No problem, thank you for checking.
user
Thank you for reaching us.
assistant