Hello.
user
Hello, how may I provide assistance to you?
assistant
I would like to change my reservation due to some health issues, can you please help me out with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
Myself Amy Wright.
user
Please wait a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name to change.
assistant
That's ok, no problem. Anyway thank you for checking out.
user
Thank you for choosing us.
assistant