Hello.
user
Hello, how may I assist you?
assistant
My name is Elizabeth Moore. Could you do me a favour in changing my existing reservation details?
user
Sure, I am glad to help you. Could you please provide your name to check your reservation status?
assistant
Sure, my name is Elizabeth Moore.
user
Sorry Elizabeth, I did not find any reservation on your name.
assistant
It's ok, thank you for the information.
user
Thank you for choosing us, have a nice day.
assistant