Hello.
user
Hello. How can I assist you at this moment?
assistant
I do not want to travel in the flight which I booked previously. I heard from many people that the airlines is not giving good service, can you help me to do some modifications?
user
Sure, I will help you with that.
assistant
Thanks.
user
Can you please provide me name on which you reserved a ticket earlier?
assistant
Sure, my name is Ronald Lee.
user
Ok, please wait a moment.
assistant
Ok.
user
Sorry Lee, there is no reservation found under your name.
assistant
It's ok no problem.
user
Thank you for choosing us.
assistant
Thank you for your information.
user