Hi,.
user
Hello.
assistant
I am Jacob Green.
user
How may I help you?
assistant
Unfortunately I met with an accident, while practising for the bike race event. So, I cannot attend the event. Can you help me to change my reservation?
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
Ok, no issues. Thanks for your help.
user
Most welcome.
assistant