Hello.
user
Hello. How may I guide your at this moment?
assistant
I want to change my existing reservation, as my health is not good. Can you please help with it?
user
Sure, may I know your name please?
assistant
My name is Jessica Lopez.
user
Please wait for a moment, let me check your previous reservation status.
assistant
Ok, sure.
user
There is no active reservation found with your name in our reservation list to cancel it.
assistant
Ok, not a problem. Anyways, thanks for the information.
user
Thank you for reaching us.
assistant