Hello.
user
Hello, what can I do for you today?
assistant
I want to cancel my recent reservation due to bad weather condition, can you please help me with that?
user
Sure, let me know your name to proceed further please?
assistant
My name is Ronald Thompson.
user
Please wait.
assistant
Sure.
user
Sorry, no active reservation found on your name in our portal.
assistant
No problem, thank you.
user
Thank you for contacting us.
assistant