Hello.
user
Hello, good morning. I hope you are fine, how can I assist you?
assistant
Due to tornadoes happening here, I am not able to go to airport to catch my flight, can you please do some modifications in my existing reservation?
user
Sure, I will help you with that.
assistant
Thank you.
user
Before proceeding, can I know your good name, so that I can move further.
assistant
Sure, I am Donna Young.
user
Sorry Donna, there is no reservation found on your name.
assistant
Ok, not an issue.
user
Do you have any other plans to travel?
assistant
Thank you for your information. Not yet.
user
You are welcome, have a nice day.
assistant