Hi.
user
Hello.
assistant
I am Edward Martin.
user
How can I assist you?
assistant
Owing an emergency want to change my reservation, can you help me with it please?
user
Yes, I can help you.
assistant
Thank you.
user
Give me a moment.
assistant
Ok, take your time.
user
Sorry to inform you that there is no reservation found on your name.
assistant
That's ok, thank you for the response.
user
Thank you for reaching us.
assistant