Hi.
user
Hello, how can I help you today?
assistant
Please help me in cancelling my recent reservation.
user
May I know your good name please?
assistant
Eric Brown here.
user
Ok, please wait a moment.
assistant
Sure.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant