Hello.
user
Hello.
assistant
I am Robert Scott.
user
How can I aid you for the day?
assistant
I want to change my existing reservation due to bad weather condition, can you please help me with that?
user
Sure, I am here to help you with that reservation change.
assistant
Thank you.
user
Please hold for a moment, let me check your previous reservation status.
assistant
Sure.
user
Thank you for waiting. There is no active reservation found with your name in our reservation list to change it.
assistant
Not an issue, thank you.
user
Thank you for contacting us, have a great day.
assistant