Hello, I'm Raymond Hernandez.
user
Hello, how may I help you?
assistant
I would like to spend some more time with my family, so could you please cancel my ticket?
user
Please wait a moment.
assistant
Ok.
user
Sorry, Raymond, there is no reservation found with your name to cancel the reservation.
assistant
That's ok, may be my friend has canceled it before.
user
Thank you for opting us.
assistant