Hello.
user
Hello.
assistant
I'm Amy Allen.
user
How can I assist you?
assistant
My business trip has been cancelled, could you help me in cancelling the ticket?
user
Sure Allen, please give me a while, I will check is there any reservation  existing on your name.
assistant
Ok.
user
There is no reservation available Allen.
assistant
It's fine. Thank you for your help.
user
Thanks for contacting us.
assistant
Welcome.
user