Hello, Gary Anderson here.
user
Hello,. How may I aid you?
assistant
As my paternal grandmother is not feeling well, our tour got postponed.Can you please help me with changing the reservation?
user
Sure, I am here to help you. Please wait a minute so that I will check with the present status and revert you.
assistant
OK.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Thanks for your response.
user
Thank you for choosing our service.
assistant