Hello.
user
Hello, how can I assist you?
assistant
Owning to emergency I want to cancel my recent reservation. Can you please help me with this?
user
Sure, may I know your name?
assistant
Sure, I am Anthony Hall.
user
Please wait a moment.
assistant
Ok.
user
Sorry, no reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for availing us.
assistant