Hello.
user
Hello, how can I assist you?
assistant
I am Samantha Hernandez, want to alter my recent reservation due to some personal issue. Please help me out with that.
user
Sure, please wait a minute.
assistant
Ok.
user
Sorry, there is no reservation found on your name to alter.
assistant
It's ok, thank you for your help.
user
Thank you for reaching us.
assistant