Hi.
user
Hello. How may I assist you today?
assistant
Owing to an emergency, I want to change my existing reservation. Can you help me in that?
user
Sure, may I know your name?
assistant
Patrick Williams.
user
Please wait a moment.
assistant
Ok.
user
Sorry, there are no active reservations on your name to cancel.
assistant
Ok, thank you.
user
Thank you for reaching our service.
assistant