Hello.
user
Hello. How can I aid you?
assistant
My name is Samuel Roberts. Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I am glad to help you in cancelling your reservation.
assistant
Thank you.
user
Please allow me a moment to check for your previous reservation status is whether active or not.
assistant
Sure, I will wait for your response.
user
Thank you for waiting. Sorry to say, there is no active reservation have been found under your name in our database to cancel it.
assistant
That's ok, no problem. Anyway thank you for your information.
user
Thank you for reaching us.
assistant
Welcome.
user