Hello.
user
Hello.
assistant
I am Amy Roberts.
user
How may I help you?
assistant
I want to change my existing reservation due to postpone of my exams, can you help me with that?
user
I am happy to help you, please wait a moment.
assistant
Sure.
user
Thanks for your patience, there is no reservation found on your name to change it.
assistant
No problem, thank you for the information.
user
Welcome Amy Roberts.
assistant