Hi.
user
Hello, how may I serve you today?
assistant
Could you please change my existing reservation due to postpone of my exams?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Kathleen Wright.
user
Ok, please be on hold.
assistant
Sure.
user
Sorry we could not find any reservation on your name.
assistant
Not a problem, thank you for the information.
user
Thank you for choosing us.
assistant