Hello.
user
Hello, how may I assist you today?
assistant
I want to cancel my recent reservation, due to some health issue. Can you help me?
user
Sure, may I know your name for the cancellation process?
assistant
Sure, I am Thomas Walker.
user
Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.
assistant
Ok, not an problem. Thank you for your information.
user
Welcome, thank you for reaching us.
assistant