Hello.
user
Hello. How can I assist you at this moment?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, I am happy to help you with that. Can I have your  good name please?
assistant
My name is Ruth Thomas.
user
Ok, please wait a moment.
assistant
Sure, I will wait.
user
Ok Ruth Thomas, your  reservation has found and cancelled successfully.
assistant
Thank you for the help.
user
Thank you for choosing us, have a  good day.
assistant