Hello.
user
Hello. How can I assist you at this moment?
assistant
I need to change my current reservation due to urgent meeting, can you help me with that?
user
Sure, I will aid you with that. May I know your name for further process?
assistant
Thank you for accepting my request, I have done my reservation on the name of Kimberly Scott.
user
Ok, please hold on a moment.
assistant
Sure.
user
There is no previous reservation available under your name.
assistant
Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.
user
Thank you for reaching us.
assistant