Hello.
user
Hello. How may I assist you now?
assistant
Due to some emergency I need to change my existing reservation, Can you help me changing my reservation?
user
Ok, please tell me your name and month of booking to check with your existing reservation?
assistant
I am Frank Anderson.
user
Ok, please hold on for a moment till I check with flight reservation by your name.
assistant
Sure.
user
Sorry, there is no flight reservation available by your name.
assistant
No problem, thank you for the information.
user
Thank you for consulting with our services.
assistant