Hi.
user
Hello, how can I serve you today?
assistant
Due to the sudden illness of granny, I am unable to catch a flight. So I want you to cancel my existing reservation?
user
Sure, may I know your good name please?
assistant
Sure, I had a recent reservation with name Michelle Davis.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Ok, no worries at all.
user
Thanks for connecting us.
assistant
Thanks for your help.
user