Hello.
user
Hello, how may I help you today?
assistant
Due to sudden demise of my grand father I want to cancel my recent reservation. Can you please help me with that?
user
Sure, I am here to help you. May I know your name?
assistant
Myself John Campbell.
user
Please wait a second I will check the update.
assistant
Sure, take your time.
user
Sorry, there is no reservation found under your name to cancel.
assistant
That's fine, thank you for checking.
user