Hi.
user
Hello. How may I assist you now?
assistant
I want to change my existing reservation, can you please help me?
user
Sure, I will help you with that.
assistant
Ok.
user
Can I know your name to check your previous reservation?
assistant
Nancy Collins here.
user
Please be on hold to check.
assistant
Ok.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
It's ok, thank you.
user
Thank you for reaching us, have a great day.
assistant