Hi.
user
Hello.
assistant
I am Emily Nelson.
user
How may I guide you today?
assistant
I would like to change my recent reservation, as my exam is postponed? Can you help me?
user
Sure, I will help you with that.
assistant
Ok.
user
Please wait for a minute.
assistant
Sure.
user
I am sorry to say that there is no reservation found under your name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us, have a great day.
assistant