Hello.
user
Hello, how may I assist you today?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.
user
Sure, ,may I know your name for the cancellation process?
assistant
Thank you. Please check the reservation with my name Ruth Nelson.
user
Sorry as per your concern I can not amend your reservation as your reservation is not found as per our records.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Welcome, thank you for reaching us.
assistant
Most welcome.
user