Hello.
user
Hello. How may I help you?
assistant
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
user
Sure, can you help me with your name?
assistant
Thank you for your response, my name is Edward Hall.
user
Sorry, there is no reservation found under your name.
assistant
Oh! It's ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant