Hi.
user
Hello, how can I aid you?
assistant
Can you please help me to cancel my reservation?
user
I am here to help you with your concern. May I know your name to check with the status?
assistant
I am Mark Martinez.
user
Thank you for sharing your name. Please bear with me for 2-3 minutes while I check with the status.
assistant
Sure.
user
Thank you for waiting. Mark Martinez, regret to inform that there is no active reservation found under your name to cancel.
assistant
It's ok, thank you for the information.
user
Thank you for reaching our agency.
assistant