Hi.
user
Hello. How can I help you?
assistant
I need to change my existing reservation owing to an emergency.
user
Sure, let me know your name to check your reservation details.
assistant
My name is Anthony Baker.
user
Thank you. Please be online for a while. I will check your reservation status and get back to you.
assistant
Sure.
user
I am sorry to say you that there is no reservation found under your name in our database.
assistant
Thank you.
user