Hello.
user
Hello, what services are you seeking from us?
assistant
Can you please help me to cancel my recent reservation?
user
 Sure, may I know your good name?
assistant
I am Paul Jones.
user
Ok, please wait for a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for availing us.
assistant