Hello.
user
Hello, how may I serve you today?
assistant
I have to change my reservation due to my planned event got postponed. So please help me with that.
user
Sure, may I know your name?
assistant
Thank you. Please check with my name Richard Thompson.
user
Please wait for couple of minutes.
assistant
Sure, take your time.
user
Sorry, there is no reservation found on your name.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Thank you for contacting us.
assistant
Most welcome.
user