Hello,.
user
Hello. How may I help you today?
assistant
I am Donna Perez. I want to change my existing reservation due to my football match got postponed, can you please help me with that?
user
Please give me a moment, let me check your reservation and revert to you.
assistant
Sure.
user
We are sorry to inform you that we did not find any reservation on your given name,.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant