Hello. I am Carolyn Walker.
user
Hello, how can I help you?
assistant
I need to cancel my recent reservation due to heavy snow fall from couple of days. Could you please help me?
user
Sure, we are here to help you. Wait for some time.
assistant
Sure.
user
Thanks for waiting we found reservations on your name. Shall I confirm it?
assistant
Yes, please proceed.
user
Your ticket has been cancelled.
assistant
Thank you for your help.
user
Thanks for approaching us.
assistant