Hi,.
user
Hello,. What help do you want to seek from us?
assistant
I want to cancel my reservation, as I am unable to attend the marriage. Can you help me with that?
user
 Sure, I can help you in that.
assistant
Thank you.
user
To cancel your reservation, we need your name. Can you provide it?
assistant
Sure, myself Sarah Hill.
user
 Ok, please be on hold.
assistant
Sure.
user
Thanks for your time. Sorry Sarah, we could not process your request as per now, there is no reservation found on your name.
assistant
Ok, no issues. Thanks for your kind assistance.
user
Thanks for choosing us.
assistant