Hello, I am Janet Campbell.
user
Hello, How may I assist you today?
assistant
Due to sudden illness of my grandfather, I want to change my reservation.
user
Ok, please wait a moment, I will check with the reservation list.
assistant
Ok.
user
I have checked with flight reservation list, but we do not find any reservation on you name.
assistant
Ok, not an issue. Thank you for information.
user
Thanks for reaching us, Have a nice day.
assistant