Hello.
user
Hello, how may I help you?
assistant
Due to an emergency, I want to change my reservation. Can you help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
I am Kenneth Parker.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
No problem, Thanks for the information.
user
Thanks for reaching us.
assistant