Hello.
user
Hello, how may I support you today?
assistant
Due to heavy rain, I want to cancel my recent reservation. Can you help me?
user
Sure, we are glad to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Rebecca Johnson here.
user
Please wait a minute.
assistant
Ok.
user
Sorry, there is no active reservation on your name to cancel.
assistant
No issue, Thanks for the information.
user
Thank you for contacting us.
assistant