Hello.
user
Hello. How may I aid you?
assistant
I am Charles Lopez. I would like to cancel my reservation as I got hospitalised, can you please help me out?
user
Yes, I am here to help you.
assistant
Thank you.
user
Sorry for the trouble, there is no reservation found with your name in our database to cancel your ticket.
assistant
Ok no problem, thank you for your services.
user
You are welcome. Thank you for reaching us.
assistant