Hi.
user
Hello, how may I help you?
assistant
As I have fallen sick suddenly due to bad weather, I would like to cancel my recent reservation.
user
Sure, I am happy to help you. Can I have your good name?
assistant
Amy Allen here.
user
Sorry, there is no active reservation on your name in our records.
assistant
That's ok, thank you for your help.
user
Thank you for contacting us.
assistant