Hi.
user
Hello, how can I aid you for today?
assistant
I want to change my reservation, can you help me?
user
Sure, I will help you about that. Can you please provide your name for checking the reservation status?
assistant
I am Mark White.
user
Give me a moment.
assistant
Sure.
user
Sorry for the trouble which is caused to you, I have not found any reservation on your name in our database.
assistant
No problem, thanks for checking.
user
You are welcome, thank you for reaching us.
assistant