Hello.
user
Hello, how can I assist you?
assistant
I have some personal matters that need fixing so I need to change an existing reservation. Can you please help me?
user
Sure, I am happy to help you. May I know your name?
assistant
My name is Laura Lewis.
user
Ok, please wait for a while.
assistant
Sure.
user
Thank you for waiting, we are sorry to say that there was no reservation found on your name.
assistant
That's not a problem. Thanks for your service.
user
Thank you for reaching us.
assistant