Hello. My name is Sarah Phillips.
user
Hello, how may I serve you at this moment?
assistant
I want to cancel my reservation, due to weather.
user
Sure, I will check your past reservation details, please give me a moment.
assistant
Sure, you can take your time.
user
Sorry Phillips, no reservation is showing on your name.
assistant
It's ok. Thank you for checking.
user
You are welcome, thank you for consulting us.
assistant
Welcome.
user