Hi. I am Jonathan Thomas.
user
Hello, how may I help you?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me?
user
Sure, please wait for a while.
assistant
Ok.
user
Sorry, no reservation found on your given name.
assistant
No issue. Thank you.
user
Thank you for choosing us.
assistant