Hello.
user
Hello.
assistant
Michael Hernandez here.
user
How may I help you at this moment?
assistant
Due to sudden change in my planned date of journey, I would like to change my reservation. Can you please help me out?
user
Sure, I can check your previous reservation status.
assistant
Ok.
user
Sorry for the trouble, there is no reservation found on your name in the confirmation chart list.
assistant
Oh! I think the ticket was not booked due to server issue.
user
You are welcome.
assistant
Anyway, thank you for the information.
user
Thank you for reaching us.
assistant