Hello.
user
Hello. How can I assist you?
assistant
 There is an emergency case which came to hearing on the dates which I have planned to enjoy in my holidays, so I am unable to travel the trip due to this one. Can you please help me in changing my flight ticket?
user
Sure, can I know your name please?
assistant
Sure, I am Samantha Lopez here.
user
Ok, wait a moment please.
assistant
Sure.
user
Sorry Lopez, there is no reservation found on your name.
assistant
Ok, not a problem.
user
Thank you for approaching us.
assistant
Thank you for your information.
user