Hello.
user
Hello, how can I help you?
assistant
I am Emma Taylor. My exam has cancelled so I need to cancel my reservation, please help me with that.
user
Sure, I will help you.
assistant
Thank you.
user
Please wait for a minute.
assistant
Sure.
user
There is no reservation with your name.
assistant
Ok, no problem.
user
Thank you for reaching us.
assistant
Thank you for your information.
user