Hello.
user
Hello, how can I assist you for the day?
assistant
I am Carol Adams. My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, I am here to help you. Please wait for a moment.
assistant
Sure, take your time.
user
Sorry, we found no reservation on your given name.
assistant
That's ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant