Hello.
user
Hello, how may I assist you today?
assistant
 I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
user
Sure, can I have your name?
assistant
Sandra Nelson here.
user
Ok, please wait for some time.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
No problem, Thanks for the information.
user
Thank you for reaching us.
assistant