Hi.
user
Hello, how may I help you?
assistant
I need to change my reservation due to urgent meeting, can you help me with that?
user
Sure, may I know your name to check previous reservation status.
assistant
I am Kimberly Lopez.
user
Please hold a moment.
assistant
Sure.
user
Sorry, there are no active reservations on your name to change.
assistant
That's ok. Thank you.
user
Thank you for reaching our service.
assistant