Hello, I am Pamela Hall.
user
Hello, how may I help you?
assistant
As my swimming competition was postponed, I want to change my existing reservation.
user
Please wait a moment, I will check and get back to you.
assistant
Ok.
user
Sorry to inform you that there is no reservation found on your name.
assistant
No problem, Thank you for the information.
user
Thank you for reaching us.
assistant