Hi.
user
Hello.
assistant
 I am Samantha Wright.
user
How may I help you?
assistant
Can you cancel my flight ticket reservation? As my cricket match is been postponed due to bad weather in New York.
user
Sure, I will help you.
assistant
Ok.
user
Sorry, there are no reservation found on your name.
assistant
That's ok, thank you.
user
Thank you for choosing us.
assistant