Hello, I am Eric Scott.
user
Hello, how may I assist you?
assistant
I want to cancel my recent reservation due to postpone of my friends live concert. Could you please help me?
user
Sure, I can help you to cancel your reservation. Please wait a while.
assistant
Sure.
user
Thanks for your patience. There was no reservation found on your name.
assistant
No problem, Thank you for your information.
user
Thank you for contacting us.
assistant