Hello,.
user
Hello, how may I aid you at this moment?
assistant
I want to cancel my recent reservation due to heavy rainfall at my source point. Will you cancel my reservation?
user
Sure, we are glad to serve you. May I know your name to check the reservation list?
assistant
Mary Perez.
user
Ok, please wait.
assistant
sure.
user
Thanks for your time, we did not find any reservation based on your name.
assistant
Ok, thanks for your help.
user
Thanks for contacting us.
assistant