Hi.
user
Hello, how may I render you today?
assistant
I want to cancel my recent ticket booking due to office work that my manager did not approve my leaves, so can you please cancel it?
user
Sure, may I know your name?
assistant
My name is Brian Garcia.
user
Ok, please be on hold.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
No worries, thank you.
user
Thank you for reaching us.
assistant