Hello.
user
Hello, how can I help you?
assistant
As my plans to visit Washington got postponed, can you please help me in changing my existing reservation to Washington?
user
   Sure, I am here to help you.
assistant
Thank you.
user
I have to know some basic information like name from your side, can you please share it?
assistant
Sure. My previous reservation has done with the name of Alexander Rodriguez.
user
Ok, please wait a minute.
assistant
Sure, I will wait for your information.
user
Thank you for waiting, sorry to inform no reservation found on your name.
assistant
Ok, not an issue. Thank you for your time.
user
Thank you for reaching us, have a good day.
assistant