Hello.
user
Hello, how may I assist you today?
assistant
I need to change my existing reservation because of some health issue. Can you help me with that?
user
Sure, may I know your name please?
assistant
I am Joseph Moore.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to inform you that, there is no reservation found as per your name in our database.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for reaching us with a query.
assistant