Hello.
user
Hello, how may I assist you?
assistant
I want to change my existing reservation, due to bad weather conditions. Can you please help me?
user
Sure, we are here to help you. May I know your name please?
assistant
My name is Susan Rodriguez.
user
Please be on hold.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name.
assistant
Ok, thank you.
user
Thank you for availing us.
assistant