Hello.
user
Hello. How can I help you today?
assistant
Due to heavy rains, I am unable to catch the flight. Please help me in cancelling my reservation.
user
Sure, I will help you with that, please allow me a moment to check your reservation status.
assistant
Sure, take your time.
user
May I know your name please?
assistant
My name is Steven Baker.
user
Steven, I did not find any reservation with your name in my database.
assistant
Ok, thank you for your information.
user
It's my pleasure. Thank you for reaching us.
assistant