Hello.
user
Hello. How can I aid you?
assistant
I am suffering with typhoid fever, so I am unable to travel to my old office to attend the meeting, can you help in cancelling my ticket?
user
Sure, can I know your name please?
assistant
Sure, I am Patricia Wright.
user
Patricia, I found your reservation on the name which you have provided.
assistant
That's good, you can proceed with cancelling.
user
For cancelling your reservation, we are charging some amount and the balance amount will be credited to your account. Is it ok for you?
assistant
Yes, I am ok with your terms and conditions. Please go ahead.
user
I have successfully cancelled your reservation and the amount will be refunded to you within 2 business days.
assistant
I appreciate your quick response in cancelling my ticket, thank you so much for your kind service.
user
Thank you for approaching us, please give a valuable feedback in our website.
assistant
Sure, I will suggest my friend to reach you and he is also looking for some help in his ticket booking.
user
Thank you so much.
assistant
You are most welcome.
user