Hello.
user
Hello, how can I assist you?
assistant
I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
I am Helen Smith.
user
I found your reservation on your name and I have been cancelled successfully.
assistant
Thank you.
user
Thank you for reaching us.
assistant