Hello.
user
Hello, how can I help you today?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, we are here to help you. May I know your name?
assistant
Sure, my name is Steven Hernandez.
user
Ok, wait for some time.
assistant
Ok.
user
Thanks for waiting there is no reservation found on your name.
assistant
Ok, no issues. Thank you for your information.
user
Thanks for approaching us.
assistant