Hello.
user
Hello, how may I address you?
assistant
I want to change my existing reservation due to sudden postpone of my football match. Can you help me with that?
user
Sure, will you please let me know your name?
assistant
I am Mark Mitchell.
user
Ok, please wait for a while.
assistant
Sure.
user
We found a reservation on your name. Can you please forward your dates?
assistant
My trip dates are Dec 26 and Dec 28.
user
Ok, may I know your take off and landing airport codes?
assistant
My source is DCA and destination is BOS.
user
Do you have any specifications?
assistant
I need a direct flight.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there are no flights going on your way at this moment.
assistant
Ok, no issues. Thank you.
user
Thank you for opting us.
assistant