Hello,.
user
Hello, how may I aid you at this moment?
assistant
I want to cancel my recent reservation, because recently I got an accident as per doctor said I have to take rest for few months. will you help me?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name?
assistant
My name is Amanda Harris.
user
Ok, please wait for a while.
assistant
Sure.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
No problem, thank you for the information.
user
Thank you for contacting us.
assistant