Hi, I am Brian Williams.
user
Hello, how may I aid you for the day?
assistant
Earlier I made a reservation for my trip through an agent but, agent booked on wrong date. So, I request you to please change it to my actual date.
user
Sure, please wait a moment.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no issues. Thank you for your quick response.
user
Thank you for reaching us.
assistant