Hi.
user
Hello. How may I help you?
assistant
I'm Jacob Robinson. Due to heavy rains in my location, I want to cancel my trip. Can you please cancel my recent booking?
user
Sure, I will help you out? Ok, please wait a moment.
assistant
Sure.
user
Sorry, there are no reservations found on this name.
assistant
That's ok, may be my friend has already cancelled it. Thank you for your service anyways.
user
Thank you for approaching us.
assistant