Hello.
user
Hello. How may I help you?
assistant
I wanted to change my reservation due to my planned programme got postponed. Can you help me is there any chance to change my reservation.
user
Sure, please wait a moment I will revert you back with your status of reservation.
assistant
Ok.
user
Ok, may I know your name to check the status.
assistant
Please check with the name of Steven Brown.
user
Thanks for your patience,there is no reservation found under your name to change it.
assistant
It's ok, anyway thanks for your help.
user
Thanks for consulting us.
assistant