Hello.
user
Hello, how can I help you?
assistant
I want to cancel my recent reservation due heavy rain fall and flood in my area, can you please help?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, my name is Christopher Moore.
user
Ok, please wait. Thank you for waiting, sorry we didn't find any reservation on your name.
assistant
It's ok, thank you for your information.
user
Thank you for opting us, have a nice day.
assistant