Hi.
user
Hello. How may I help you?
assistant
I would like to cancel my flight reservation, can you please help me?
user
May I know your name please?
assistant
My name is Daniel Nelson.
user
Sure, please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
No problem, thanks for checking.
user
Most welcome.
assistant