Hello.
user
Hello. How may I guide you today?
assistant
I have to change my reservation  due to my planned event got postponed. So please help me with that.
user
Sure, I am here to help you with that. May I know your name please?
assistant
Thank you. Please check the reservation with my name Nicole Hernandez.
user
Please wait for a while, let me check your previous reservation status.
assistant
Sure, take your time.
user
Thank you for waiting.
assistant
It's ok.
user
There is no reservation found on your name in our database to change.
assistant
Oh! It may not be booked properly. Anyway, thank you for your time.
user
Thank you for reaching us, have a great day.
assistant
Most welcome.
user