Hello.
user
Hello, how may I assist you today?
assistant
I have already booked a flight ticket to visit Charlotte to enjoy my trip but due to some issues it has been postponed. Can you please help me with changing my reservation?
user
Sure, we are here to help you. May I know your name for the changing process?
assistant
Sure, I am Ryan Jackson.
user
Sorry, we couldn't find a reservation on your name to change.
assistant
No worries, thank you for the information.
user
Welcome, thank you for reaching us.
assistant