Hi.
user
Hello. How can I assist you at this moment?
assistant
I want to change my existing reservation due to my official leaves got cancelled. Can you help me for that one?
user
Sure, I am gleeful to help you with that. May I know your name please?
assistant
Karen Perez here.
user
Please wait for a while, let me check your previous reservation status.
assistant
Sure.
user
Thank you for waiting. There is no active reservation found on your name in our database to change.
assistant
No issues, thank you for the information.
user
Most welcome, thank you for contacting us. Have a great day.
assistant