Hello.
user
Hello. How can I assist you at this moment?
assistant
I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?
user
Sure, I am here to help you with that.
assistant
Thanks.
user
Can I have your name please for checking your reservation?
assistant
Sure, my name is Margaret Miller.
user
Ok, please wait a moment to check your reservation.
assistant
Ok.
user
Yes, I have found your reservation and successfully cancelled.
assistant
Thank you for your help.
user
Thank you for choosing us.
assistant