Hello.
user
Hello, how can I serve you?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
user
Sure, I am here to help you. May I know your good name to proceed further?
assistant
Thank you and myself Kevin Green.
user
Sorry, we did not find any active reservation on your name in our data.
assistant
It's ok, no problem. Thank you for your help.
user
Thank you for contacting us.
assistant