Hello.
user
Hello, do you need any assistance from us?
assistant
As my meeting with my clients has been postponed, can you please do me favour by changing the existing reservation?
user
Sure, I will help you. Could I know your name please?
assistant
My previous booking has done with my name Donald Harris.
user
Ok, please wait for a while.
assistant
Sure.
user
Donald, I haven't found your previous reservation in our portal to change further.
assistant
Ok, not an issue. May be something went wrong while booking the ticket. Thank you for providing information.
user
Thank you for opting us, have a great day.
assistant