Hello.
user
Hello, may I know your name?
assistant
I am Charles Edwards.
user
How can I support you, Charles?
assistant
I want to change my existing reservation due to my health issue. Can you help me out?
user
Sure, we will help you. Just give me a moment to track your details and I will let you know.
assistant
Sure.
user
Unfortunately, there is no reservation on your name to modify.
assistant
Ok, No problem. Thank you.
user
Thank you for consulting us.
assistant