Hi.
user
Hello, how may I help you?
assistant
I want to cancel my reservation which is done recently due to some health issues, can you please help me in this?
user
Sure, we are happy to help you. Can I have your good name?
assistant
Sure, my name is Kevin Adams.
user
Sorry, there is no active reservation on your name in our records.
assistant
Ok, not an issue. Anyways, thank you for your service.
user
Thank you for choosing us.
assistant