Hello, I am Stephen Smith.
user
Hello, Stephen Smith, how can I support you?
assistant
Due to bad whether at my destination point, I want to cancel my reservation. Can you please help me?
user
Sure, I will help you.
assistant
Ok.
user
Please hold on a minute. Thanks for your patience, we are sorry to inform you that no reservation has found based on your name.
assistant
Ok, not an issue. Thank you for your response.
user
Thanks for being in touch with us, have a nice day.
assistant