Hi.
user
Hello, how may I address you?
assistant
I want to cancel my reservation as my trip got cancelled.
user
Ok. Let me know your name?
assistant
I am James Clark.
user
Ok, please wait for a moment.
assistant
Ok.
user
Thanks for waiting, no reservation found with your name to cancel your reservation.
assistant
Ok, thank you.
user
Thanks for approaching us.
assistant