Hello.
user
Hello, how may I aid you?
assistant
Due to an emergency, I would like to cancel my previous flight ticket booking. Can you please help me with that one?
user
Sure, may I know your good name please?
assistant
Thank you for considering my request and my name is Linda Robinson.
user
Wait a while, kindly.
assistant
Sure, I don't mind with waiting.
user
 Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
It's alright, no problem with that one. Thank you for checking my reservation status.
user
Thank you for reaching us.
assistant