Hello.
user
Hello, how may I assist you today?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, we are here to help you.
assistant
Thank you for your that.
user
May I know your name to proceed further?
assistant
Sure, myself Rachael Martin.
user
Ok, please wait for a while.
assistant
Sure, take your time.
user
Thank you for your time, sorry no reservation found on your name.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Thank you for reaching us.
assistant