Hi.
user
Hello, how may I render you at this moment?
assistant
I want to cancel my reservation as my match got cancelled. Can you help me with cancellation?
user
Sure, may I know your name to check the reservation?
assistant
I am Jacob King.
user
Please wait, I will check the reservation on your name and get back to you.
assistant
Sure.
user
Sorry, there is no reservation found on your name to cancel.
assistant
Ok fine, thanks for your response.
user
Thank you for contacting us.
assistant