Hi, I am Carol Phillips.
user
Hello, how may I aid you?
assistant
Due to heavy rains my cricket match got postponed, so I need to cancel my recent reservation. Can you please help me out?
user
Sure, we are to help to you. Please wait a moment, I will check the reservation status and get back to you.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no problem. Thank you for your quick response.
user
Thank you for opting us.
assistant