Hello.
user
Hello. How may I help you?
assistant
Can you help me in cancelling my recent reservation?
user
May I know your name please to check the status of your reservation?
assistant
I am Gregory Wright.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
Its ok, thank you.
user
Thank you for reaching us.
assistant