Hello.
user
Hello.
assistant
Is this flight ticket booking agency?
user
Yes, welcome to our agency. How may I assist you at this moment?
assistant
I want to cancel my previous reservation, because I have some other important work on that day, so can you cancel my reservation?
user
Definitely, I will help you on that.
assistant
Thanks.
user
Could you please provide your name to check your reservation status?
assistant
Sure, my name is Amanda Scott.
user
Ok Amanda, please be on hold.
assistant
Ok.
user
Sorry to inform you, there is no reservation found under your name in our records.
assistant
It's ok, no problem. Thank you for your information.
user
Thank you for reaching us, have a great day.
assistant