Hi.
user
Hello.
assistant
Shirley Carter here.
user
Carter, how may I help you?
assistant
I will be cancelling my reservation due to my office work, can you help me?
user
Sure, please give me a moment to check our website.
assistant
Ok, please checking with my booking and tell me the status.
user
Sorry, no reservation is available by your name.
assistant
Ok, no issues with it. Thank you for checking.
user
Thank you for reaching us.
assistant