Hi.
user
Hello, how can I assist you?
assistant
Owing to an emergency, I want to change my reservation. Can you please help me with that?
user
Sure, may I know your name?
assistant
I am Elizabeth Turner.
user
Please wait a minute, I will check your reservation status and get back to you.
assistant
Sure, I'll wait for your response.
user
Sorry, there is no reservation found on your name to change.
assistant
Ok, no problem. Thank you for your quick response.
user
Thank you for reaching us.
assistant