Hello. This is Jessica Evans.
user
Hello, how may I serve you at this moment?
assistant
I want to cancel my reservation due to heavy rainfall at my departure airport. Can you help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please be on hold for some time.
assistant
Sure.
user
Sorry to notify that, we couldn't find any reservation against your name.
assistant
No problem. Thank you for helping me.
user
Thank you for opting us, have a nice day.
assistant