Hello.
user
Hello, how may I serve you at this moment?
assistant
I need your help in making few changes in my recent flight ticket booking.
user
Sure, on what name ticket has been reserved?
assistant
I have reserved on Jessica Jackson's name.
user
Thank you for providing your name, please wait for couple of minutes.
assistant
Sure, I will wait.
user
Sorry, we couldn't find a reservation on your name in the portal to change.
assistant
Oh! That's ok. Thanks for your time.
user
Thank you for contacting us.
assistant