Hi.
user
Hello, how may I aid you?
assistant
Could you please help me to cancel my recent reservation as my plan to meet my grand parents got postpone?
user
Sure, I  am here to help you for this. Let me check your reservation status in our records.
assistant
Thank you.
user
May I know your name?
assistant
I am Joseph Carter.
user
Ok, please wait.
assistant
Sure.
user
We could not find any reservation by the name you provided.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for approaching us.
assistant