Hello,.
user
Hello, what help are you seeking form our agency side?
assistant
My trip dates have been postponed, can you please help me in changing my existing reservation?
user
Ok, may I know on which name you have booked your previous reservation?
assistant
Sure, my name is Joseph Jones.
user
Sorry to say, there is no active reservation found by your name.
assistant
Ok, no issues. Thank you for your help.
user
Thank you for approaching our agency. Have a nice day.
assistant