Hi. Nancy Martinez here.
user
Hello, may I know how best I can help you today?
assistant
Can you cancel my flight ticket reservation?
user
 Sure, I'm always here to help you. Can you please provide your good name?
assistant
I am Nancy Martinez.
user
Thank you. Please wait for a while, let me check your reservation status.
assistant
Sure.
user
Sorry, I did not find any reservation by your name in our database.
assistant
Not a problem.
user
Thank you for reaching us, have a nice day.
assistant
Thank you.
user