Hello.
user
Hello, how may I help you?
assistant
I am Edward Gonzalez. I wan to change my recent reservation because my program get cancelled.
user
Sure, please wait a moment I'll check the details of your reservation.
assistant
Ok.
user
Sorry Edward, in my database I didn't found any details regarding your reservation.
assistant
Not an issue, Thank you for your kind information.
user
You are welcome. Have a nice day.
assistant