Hi.
user
Hello, how can I help you today?
assistant
My name is Sharon Smith. Owing to an emergency, I had a request to cancel my recent reservation.
user
OK Smith, please wait a moment to check.
assistant
Sure.
user
Sorry Smith, unfortunately there is no reservation found under your name in our database.
assistant
Thanks for your valuable information, I appreciate your service.
user
Thank you for choosing us, have a nice day.
assistant