Hello.
user
Hello. How may I assist you?
assistant
I am planning to change an existing reservation, due to health issue. Can you please help me out?
user
Sure, I am here to help you.
assistant
Thank you.
user
Can I have your name please to check your reservation status?
assistant
My name is Samantha Walker.
user
Samantha Walker, no reservation has been found on your name in our records.
assistant
That's fine, thank you for your service.
user
Thank you for choosing us.
assistant