Hello.
user
Hello, how may I aid you?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I am here to help you out. Please provide me your name to check whether any active reservation is found on your name or not.
assistant
My name is Carolyn Martinez.
user
Sorry, there is no active reservation on your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us Carolyn Martinez.
assistant
Welcome.
user