Hello.
user
Hello, how shall I help you?
assistant
My name is Cynthia Miller. Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I will help you.
assistant
Thank you.
user
Please be on hold. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
That's ok, thank you for checking.
user
Thank you for opting us.
assistant
Welcome.
user