Hello. I am Ashley Walker.
user
Hello, how may I help you today?
assistant
I need to cancel my recent reservation, as my exam got cancelled. Please help me in cancelling?
user
Sure, I will help you. Please wait for a while.
assistant
Ok.
user
Thank you for waiting. Sorry we couldn't find any reservation with your name.
assistant
Ok, no issues. Thank you for your service.
user
Thank you for reaching us.
assistant