Hi.
user
Hello, how may I assist you?
assistant
Can you please help me in cancelling my reservation?
user
Sure, I will help you out. Please provide me your name to check the previous reservation details?
assistant
Ok, my name is Margaret Lee.
user
Please wait a moment.
assistant
Sure, take your time.
user
Sorry Lee, no reservation found on your name in our data base.
assistant
No issues, thank you for the information.
user
Thank you for reaching us.
assistant