Hello.
user
Hello. How may I guide you today?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, I will help you with that. Please wait for a while.
assistant
Sure, take your time.
user
May I know your name please?
assistant
My reservation was done under the name Catherine Moore.
user
I am sorry to say that there is no flight found under your name.
assistant
That's ok, not an issue.
user
Thank you for contacting us.
assistant
Anyways, thank you for the information.
user