Hello.
user
Hello. How may I help you?
assistant
Unexpectedly, the trip which is planned got cancelled. So, I want to cancel my ticket. Can you please help me?
user
Thank you. May I know your name please?
assistant
My name is Sharon Evans.
user
Please wait for a while.
assistant
Sure, I will wait for your response.
user
Happy to inform you there is a reservation.
assistant
That's great, please cancel my ticket.
user
Ok, your reservation has been cancelled.
assistant
Thanks a lot for your king help.
user
Thank you for choosing us.
assistant