Hi.
user
Hello. How can I help you?
assistant
I want to cancel my reservation as I met with an accident, could you please do that for me?
user
Sure, I will help you to cancel your reservation.
assistant
Thank you.
user
May I know your name?
assistant
My name is Betty Evans.
user
Sorry, no reservation found on your name to cancel your reservation.
assistant
No problem, thank you for checking.
user
Welcome, have a nice day. Thank you for opting us.
assistant