Hi.
user
Hello.
assistant
I am Jessica Turner.
user
How can I assist you Jessica?
assistant
Can you help me in cancelling my recent reservation, as my exam is postponed?
user
Sure, I'm glad to help you in that. Please wait for a minute while I'll check your reservation status.
assistant
Ok, I will be waiting.
user
Jessica, there is no reservation found under your name in our records to do cancellation.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us, have a great day.
assistant