Hello.
user
Hello. How can I guide you for today?
assistant
I want to cancel my trip to New York, due to heavy snowfall in New York, so please cancel my reservation.
user
Please give me a minute, I will check it out whether your reservation is existed or not.
assistant
Sure.
user
Can I have your name for checking your existing reservation?
assistant
My name is Emma White.
user
Sorry, there is no reservation found under your name.
assistant
It's ok, thanks for your information.
user
You are welcome. Thank you for approaching us. Have a great day.
assistant