Hello.
user
Hello, how may I aid you today?
assistant
Please change my existing reservation due to some health issues?
user
Sure, we are here to help you. Can I have your name to proceed further?
assistant
Sure, I am Patrick Smith.
user
Ok, please wait for a while.
assistant
Sure.
user
Thank you for your time, sorry no reservation found on your name.
assistant
Ok, not an issue. Thank you for choosing us.
user
Thank you for reaching us.
assistant