Hello.
user
Hello, how may I help you?
assistant
I am Scott Edwards. I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, I will help you.
assistant
Thank you.
user
Please hold on a moment.
assistant
Sure.
user
Sorry, there is no reservation found on given name.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant