Hi.
user
Hello. How may I help you?
assistant
I want to change my existing reservation owing to an emergency.
user
Sure, I am here to help you for this. Let me check your reservation status in our database.
assistant
Ok.
user
For changing the reservation. May I know your name please?
assistant
I am Paul Wright.
user
Please wait for a while. Sorry to inform, no reservation is found with your criteria.
assistant
Thank you.
user
Thank you very much for reaching us.
assistant