Hello.
user
Hello, how can I assist you now?
assistant
I want to cancel my reservation due to some emergency issues, will you please help me to cancel?
user
Sure, I will help you with cancellation.
assistant
Ok.
user
May I know your good name?
assistant
Sure, I am Nancy Scott.
user
Please wait for a moment.
assistant
Sure.
user
Thank you for waiting, sorry there is no reservation found on your good name in our system data.
assistant
No worries, thanks for your prompt response.
user
Thank you for reaching us, we hope see you again.
assistant