Hello.
user
Hello. How can I aid you?
assistant
I need to cancel my reservation due to some issues. Can you help in cancelling?
user
Sure, I will help you. May I know your name?
assistant
Myself Sharon Thomas.
user
Please wait a moment.
assistant
Ok.
user
Sorry, there is no reservation found with your  name to cancel the ticket.
assistant
That's ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant