Hello.
user
Hello. How can I help you today?
assistant
I have to change my flight ticket reservation due to some important work, ca you please help me?
user
Sure, I will help you in changing, please hold on for a moment to check your reservation status.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Michelle Garcia.
user
Garcia, I did not find any active reservation with your name in my database.
assistant
Ok, that's fine, thank you for your help.
user
It's my pleasure.
assistant