Hi.
user
Hello, how can I aid you?
assistant
I need to cancel my reservation for a client meeting, but I have got a sudden call from my friend that one of my friends got to meet with an accident so I fail to cancel my reservation. Can you please help me out?
user
Sure, I am here to help you. May I know your name?
assistant
Elizabeth Collins here.
user
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant