Hello.
user
Hello. How may I assist you today?
assistant
I want to cancel my reservation due to my bad health. Can you help me with that?
user
Sure, may I know your name?
assistant
My name is Sharon Taylor.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there are no active reservations on your given name to cancel.
assistant
Ok, thank you for the information.
user
Thank you for reaching our service.
assistant