Hi.
user
Hello.
assistant
I am Scott Scott.
user
How can I help you?
assistant
I am planning to change my reservation, can you help in that?
user
Ok, wait for a moment Scott Scott.
assistant
Sure.
user
Sorry to inform you, there is no active reservation by your name Scott Scott.
assistant
That's ok.
user
Thank you for reaching us Scott Scott.
assistant
Thank you for your help.
user
Have a nice day Scott Scott.
assistant