Hello.
user
Hello. I am here to assist you,  can I know your concern?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.
user
Ok, please wait a moment I will check the reservation record?
assistant
Sure, take your time.
user
May I know your name please?
assistant
Sure, myself Donald Collins.
user
Sorry there is no reservation done on your name.
assistant
Oh! It may not be booked properly due to server issue. Anyway, thank you for your time.
user
Thank you for choosing our agency.
assistant