Hello.
user
Hello, how may I serve you now?
assistant
I need you to cancel my recent flight booking, please help me out.
user
Ok, may I know your name to check with your existing reservation please?
assistant
My name is Kathleen Adams.
user
Ok, please be on hold for a while till I check with availability.
assistant
Sure, take your time.
user
Kathleen Adams, I am very apologetic to inform you this news, but there is no active reservation found by your name in our agency database.
assistant
No worries, thank you.
user
Thank you for connecting with our services today. Have a nice day.
assistant