Hello.
user
Hello. How can I aid you?
assistant
I want to cancel my trip due to an emergency. Can you aid me in cancelling my existing reservation?
user
Sure, please provide me the name to check for the status.
assistant
Sure, myself Benjamin Smith.
user
Please be on hold.
assistant
Take your time.
user
Thank you for waiting.
assistant
No issues. Thank you for checking.
user
Here, there is no active reservation have been found under your name in our database to cancel it.
assistant
No issues.
user
Thank you for reaching us.
assistant
Welcome.
user