Hello.
user
Hello, how may I render you today?
assistant
Can you please cancel my reservation, due to an emergency?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name?
assistant
My name is Carolyn Hernandez.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, no issue. Thank you.
user
Thank you for reaching us.
assistant