Hello, John Moore here.
user
Hello, how can I help you?
assistant
Due to some issue in my office I cannot go on the trip which is I have planned earlier. Can you please help to change it?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait a moment, I will check your details and get back to you.
assistant
Ok.
user
Sorry to inform you that there is no active reservation found on your name to proceed further.
assistant
It's ok, thank you anyway.
user
Thank you for reaching us.
assistant