Hello.
user
Hello. How can I assist you?
assistant
I want to cancel my ticket as my business meeting got postponed.
user
Sure, can I know your name please?
assistant
My name is Matthew Roberts.
user
Ok, wait a moment please.
assistant
Sure.
user
I found your reservation and I have cancelled your reservation successfully.
assistant
Thank you for helping me.
user
Thank you for approaching us.
assistant