Hi.
user
Hello, How may I support you?
assistant
I am Ronald Nelson.
user
Ok.
assistant
Owing to emergency I want to cancel my recent reservation. Can you help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
Thanks for waiting, we are sorry to inform you that, there is no active reservation on your name to cancel.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you for opting us.
assistant