Hello.
user
Hello. How can I help you today?
assistant
I am Edward Gonzalez. I want to cancel my recent reservation, due to sudden demise of my grandfather. Can you please help me?
user
Sure, I will help you to cancel your reservation.
assistant
Thank you.
user
Please give me a moment.
assistant
Sure, take your own time.
user
Sorry, no reservation found on your name to cancel your reservation.
assistant
That's ok, no problem. Thank you for checking.
user
Welcome, have a nice day.
assistant