Hi. I am Frank Adams.
user
Hello, how may I help you?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, I will help you. Please hold on a moment.
assistant
Sure, take your time.
user
Sorry, there is no reservation found on given name.
assistant
No issues, thank you for your time.
user
Thank you for reaching us.
assistant