Hello.
user
Hello, how can I assist you for the day?
assistant
I made a reservation earlier in the wrong date unknowingly so, I want to change my existing reservation.
user
Sure, I am here to help you.
assistant
Thank you.
user
May, I know your good name?
assistant
My name is John White.
user
Sorry, we found no reservation on your given name.
assistant
No problem, thanks for your information.
user
Thank you for reaching us.
assistant