Hi.
user
Hello, what can I do for you today?
assistant
I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you help me out?
user
Sure, we will help you.
assistant
Thank you.
user
May I know your name please?
assistant
Shirley Miller is my name.
user
Ok, please be on hold.
assistant
Ok.
user
Thank you for waiting, no reservation was found on your name in our database.
assistant
No problem, thank you for the information.
user
Thank you for availing us.
assistant