Hi.
user
Hello. How can I assist you today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, may I know your name to check for the previous reservation?
assistant
Myself Susan Thompson.
user
Please allow me a moment.
assistant
Ok.
user
Susan, there is no reservation found under your name.
assistant
No problem, thanks for checking.
user
Thank you for contacting us.
assistant