Hi.
user
Hello.
assistant
Kimberly Jones here.
user
How may I help you?
assistant
Can you please help me in modifying my recent booking?
user
Sure, I will help you.
assistant
Sure, take your time.
user
Jones, no reservation has been found on your name in our database.
assistant
That's ok, may be my friend has already changed it, thank you for your service.
user
Thank you for reaching us.
assistant