Hi.
user
Hello, how can I aid you?
assistant
Due to heavy rains my cricket match has been cancelled, so I want to change my reservation. Can you help me to change my reservation?
user
Sure, please let me know your name to check the current status.
assistant
I am Jacob Young.
user
There is nor reservation found with your name.
assistant
Ok, no issues. Thanks for your kind service.
user
Have a good day.
assistant