Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
user
Can you please tell me your name?
assistant
My name is Christine Williams.
user
Ok, please wait a minute.
assistant
Ok.
user
Sorry, there is no active reservation found under your name in our records.
assistant
It's ok, thank you for your help.
user
Most welcome.
assistant