Hello.
user
Hello. How may I help you?
assistant
Due to my ill health, I am unable to catch the flight. I would like to cancel my recent reservation.
user
Sure, can you please tell me your name?
assistant
Sure, myself Nancy Campbell.
user
Nancy, I haven't found your previous reservation as per your information.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant