Hello.
user
Hello, how may I aid you?
assistant
I am Kimberly Thompson. I would like to cancel my reservation, can you please help me out?
user
I am here to help you about that. Please give me a moment.
assistant
Ok.
user
Thanks for waiting, there is no reservation found under your name.
assistant
Ok no problem, thank you for your services.
user
Welcome, have a great day.
assistant