Hello.
user
Hello. How can I assist you at this moment?
assistant
I want to cancel my reservation, because I have exams on those dates so I have decided to cancel this trip, can you please cancel my reservation?
user
Sure, I will help you with cancelling your reservation.
assistant
Thanks.
user
May I know your good name for checking existing reservation status?
assistant
Sure, my name is Andrew Nelson.
user
Ok, please wait a moment.
assistant
Ok.
user
Thank you for waiting. Sorry Nelson, there is no reservation found under your name to cancel.
assistant
It's ok no problem. Thank you for your information.
user
Most welcome. Thank you for reaching us.
assistant