Hello.
user
Hello. How can I aid you today?
assistant
Can you please aid me to cancel the ticket? Because I have cancelled my trip due to some financial issues in the family.
user
 Yes, I will definitely try my best to help you in cancelling your reservation. Please share me your good name to check your reservation status.
assistant
Sure, I have reserved my previous  ticket with the name Lisa Lewis. So, please check the ticket status with this name.
user
Ok, please wait for a while.
assistant
Ok, I will wait for your reply.
user
Sorry to say that, we have not found any active reservation on your name in our records.
assistant
Oh! It is sad to hear from your travel agency. Anyways thank you for checking the ticket status and providing the information.
user
Thank you for reaching us.
assistant