Hi,.
user
Hello.
assistant
I am Jeffery Roberts.
user
How can I assist you?
assistant
Please, cancel my recent reservation due to sudden demise of my grand father.
user
Sure, please be on hold.
assistant
Sure.
user
Roberts, there is no reservation found under your name to do cancellation.
assistant
Ok, not a problem. Thank you.
user
Thank you for choosing us.
assistant