Hi.
user
Hello. How can I aid you today?
assistant
I need to cancel my reservation as I am not able to make my trip due to some heavy work in the office. Can you help me about that?
user
Sure, I am here to help you. May I know on whose name the ticket has been reserved formerly?
assistant
Thank you for considering my request. I have done my reservation with my name Kathleen Smith.
user
Ok, hold on for a moment. Let me check.
assistant
Sure, I will wait for your response.
user
Sorry Kathleen Smith, there are no flights reserved on your given name formerly.
assistant
Not an issue with that, anyways thank you for the information.
user
Welcome, thank you for choosing us. Have a great day.
assistant