Hi.
user
Hello. How may I help you?
assistant
Owing to an emergency, I want to change my reservation. Can you please help me with that.
user
Sure, I am glad to help you.
assistant
Thank you.
user
May I know your name?
assistant
I am Brenda Rodriguez.
user
Sorry, there are no reservation found on your name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant