Hi.
user
Hello, What kind of service you are expecting from us?
assistant
Owing to an emergency, my business conference got cancelled. So I had a request to you to cancel my existing reservation?
user
Ok, please provide your name to proceed further.
assistant
Sure, my name is Ronald Collins.
user
Ok, please wait for a minute.
assistant
Sure.
user
 Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, no issues. I appreciate your service.
user
Thank you for being with us.
assistant