Hello.
user
Hello.
assistant
Myself Matthew Perez.
user
Nice to meet you, how can I help you?
assistant
My scheduled examination dates has been postponed. So, I would like to change my existing reservation.
user
Ok, please wait for a while.
assistant
Ok, take your own time.
user
Thank you for waiting, there is no reservation found on your name.
assistant
That so sad.
user
Do you have any other plans to travel?
assistant
No. Anyway, thank you for checking.
user
Thank you for approaching us, have a nice day.
assistant