Hello.
user
Hello, how may I assist you?
assistant
I heard that your agency deals in amending of existing reservation. Is that correct?
user
Yes, what you heard about our agency is absolutely correct. Would you like me to change your existing reservation?
assistant
That's good to hear from you. Actually, my brother has reserved a ticket to Philadelphia from Dallas. Due to his ill health, he is planning to postpone his trip, can you please help me in changing the existing reservation?
user
Sure, may I know your brother's name to check the reservation status?
assistant
He has reserved the ticket with the name Andrew Campbell.
user
Please wait for a minute.
assistant
Sure, I will wait for your response.
user
There is no active reservation found with your brother details.
assistant
Oh! It seems like he might have changed the reservation already.
user
May be some times it happens.
assistant
Thank you for your response.
user
Thank you for contacting us, hope you visit us again.
assistant