Hello.
user
Hello. How may I help you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Can you give me your name for checking?
assistant
My reservation was done under the name Anthony Perez.
user
Sorry, there is no reservation under your name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant