Hello.
user
Hello, how can I serve you?
assistant
I have already a reservation to watch a live football event. Due to bad weather match has been postponed. Can you please change my existing reservation?
user
Sure, can you pleas help me with your name?
assistant
Stephanie Clark is my name.
user
Thank you for your details. Sorry, we did not found reservation on your name.
assistant
Not an issue. Thanks for your quick response.
user
Thank you for reaching us.
assistant