HI.
user
Hello. How may I assist you?
assistant
Owing an emergence, I want to change my existing reservation. Can you please help me with it?
user
Sure, may I know your name please?
assistant
My name is Helen Rodriguez.
user
Please be on hold.
assistant
OK.
user
Thank you for your time. Sorry, we did not find any reservation in your name.
assistant
OK, no issues.
user
Thank you for reaching us.
assistant
Thanks for the help.
user