Hello.
user
Hello, how may I provide assistance to you?
assistant
I would like to change my recent reservation, will you help me with that?
user
Sure, may I know your name please?
assistant
Myself Katherine Young.
user
Wait a moment.
assistant
Ok, I will wait.
user
Thank you for your time, we did not find any active reservation in your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for your approach.
assistant