Hello.
user
Hello. How may I help you?
assistant
Dorothy Thompson here. I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out with changing of my reservation?
user
Sure, please wait for a moment to check your details.
assistant
Ok, take your time.
user
Sorry to say, no reservation found on your name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you for reaching us, have a nice day.
assistant