Hello.
user
Hello. How can I help you?
assistant
I am Barbara Adams. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Adams, I will help you with cancelling your reservation. Let me check your reservation status.
assistant
Sure, take your time.
user
Adams, I have not found any reservation under your name.
assistant
That's ok, thank you for your information.
user
Thank you for contacting us and have a nice day.
assistant