Hello, Patrick  Wilson here.
user
Hello Patrik, how may I assist you?
assistant
Unfortunately, My friend cancel the trip. So, can you please cancel my recent tickets?
user
Sure, please wait a moment to cancel.
assistant
Sure, take your time.
user
Sorry Patrick, unfortunately there is no reservation found under your name.
assistant
It's ok. Thank you for your information.
user
Thank you for contacting us, have a good day.
assistant