Hello. I am Robert Green.
user
Hello, how may I assist you for the day?
assistant
Due to sudden demise of grandmother, I need to cancel my reservation. Can you please help me out?
user
Sure, please wait I will check the reservation status and revert to you.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no issues. Thank you for the information.
user
Thank you for availing us.
assistant