Hello.
user
Hello, how can I assist you?
assistant
I would like to cancel my recent reservation because my health condition was not good , can you help me?
user
Sure, I can help you with that. May I know your good name please?
assistant
I am Jack Harris.
user
Ok, please wait while I'll check your reservation status.
assistant
Sure.
user
Jack Harris, there is no active reservation found under your name to do cancellation.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant