Hi.
user
Hello. How may I assist you today?
assistant
In the last month I have reserved a flight ticket on my name to travel to San Francisco to celebrate my father birthday but suddenly there is an examination on the same date and our college management has informed suddenly to us. So I am unable to travel the trip which I was planned. Can you please help me in cancelling my flight ticket?
user
Sure, I will help you with that.
assistant
Thank you.
user
Can I know your name to check your previous reservation?
assistant
My name is Melissa Walker.
user
Please wait a moment.
assistant
Sure.
user
We regret to inform you that, there is no reservation on your name in our records.
assistant
No problem with that one, I can rebook the ticket. Thank you for your information.
user
Thank you for reaching us, have a great day.
assistant