Hello.
user
Hello. How may I help you?
assistant
Mark Wilson here. I was made a wrong reservation earlier in this week. So I want to change my reservation. Can you please help me for that?
user
Sure, please wait for a moment to check your details.
assistant
Ok, take your time.
user
No reservation is found on your name. Sorry for inconvenience.
assistant
Thank you for the information.
user
You are welcome.
assistant