Hello.
user
Hello.
assistant
I am Carolyn Phillips.
user
How may I assist you?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I will help you. Please, wait a minute.
assistant
Sure, take your time.
user
Thank you for waiting, there is no reservation found on your name to cancel.
assistant
That's ok, thank you for your information.
user
Thank you for approaching us.
assistant