Hello.
user
Hello, how can I help you?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I am here to help you with your concern. May I know your name to check with the reservation status?
assistant
Thank you. My name is Benjamin Phillips.
user
Please allow me 2-3 minutes while I check with the reservation status.
assistant
Sure.
user
Thank you for waiting, Benjamin Phillips. Sorry, there is no active reservation found under your name to cancel.
assistant
Thank you for your help.
user
Thank you for reaching us.
assistant