Hello.
user
Hello, How can I assist you?
assistant
I just want to cancel my recent reservation, due to heavy rainfall at my destination so, that I am not able to travel. Can you help me with cancellation?
user
Sure, May I know your name?
assistant
Sure, my name is Christine Rodriguez.
user
Please wait a second.
assistant
Sure.
user
Sorry, No reservation found on your name.
assistant
That's Ok, thanks for your help.
user
Thank you for choosing us.
assistant