Hello.
user
Hello, how can I guide you?
assistant
Due to some health issue, I am unable to travel now. Can you please change my existing reservation?
user
Sure, may I know your name to check whether your reservation is available or not?
assistant
Sure, my name is Karen King.
user
Give me a minute.
assistant
Ok.
user
Sorry, there is no active reservation found under your name.
assistant
Ok, Thank you for your service.
user
Thank you for opting us.
assistant