Hello.
user
Hello.
assistant
Brian Garcia here.
user
Brian, how can I help you?
assistant
I want to cancel my ticket due to heavy floods in my hometown.
user
Sure, I will help you with that. I have to check your reservation status first.
assistant
Sure.
user
Brian, I did not find any reservation under your name in our database.
assistant
No problem, thank you.
user
You are most welcome and thank you for contacting us.
assistant