Hello.
user
Hello. How can I assist you today?
assistant
I need to cancel my reservation as my planned trip got cancelled. So, can you please help me with cancelling my reservation?
user
Sure, please allow me a moment to check for the previous reservation. May I know your name?
assistant
Sure, myself Kimberly Turner.
user
Kimberly, there is no reservation found under your name.
assistant
Oh! It may not be booked properly while booking due to server issue. Anyway, thank you for your time.
user
Thank you for contacting us.
assistant
Most welcome.
user