Hi.
user
Hello. Is there any help that I can assist you now?
assistant
I want to change my reservation, can you help me with that?
user
Sure, I will help you with that one.
assistant
Thank you.
user
Can I know your name for checking purpose?
assistant
Donna Anderson here.
user
 Thank you for waiting, I have checked in reservation list to change your ticket but could not find any reservation with your name.
assistant
Ok, thank you.
user
You are most welcome and thank you for consulting our agency.
assistant