Hi.
user
Hello. How can I assist you?
assistant
Jacob Taylor here. Please help me out in changing my recent reservation.
user
Sure, I can help you. May I know your name?
assistant
I mentioned above.
user
Give me a minute.
assistant
Ok.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant