Hi.
user
Hello. How  may I guide you?
assistant
I want to cancel my reservation because my mother is unwell, can you please help me out?
user
Sure, I am glad to help you. Can you tell me your name which is in your previous ticket?
assistant
My name is Mary Allen.
user
Ok, can you please give me a minute?
assistant
Sure.
user
Sorry for the trouble, there is no reservation found on your name in the confirmation chart list to cancel.
assistant
No problem, thank you for checking.
user
You are most welcome. Thank you for choosing us.
assistant