Hi.
user
Hello. How may I help you today?
assistant
Owing to an emergency, I want to change my existing reservation.
user
Sure, I'll try to help you in changing an existing reservation. I need some basic information to check your ticket details, can you please tell me your full name?
assistant
Sure, Kimberly Hall here.
user
Ok, please wait a minute I will get back to you with the present status.
assistant
Sure.
user
I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
Ok, no issues.
user
Thank you for approaching us.
assistant
Thank you for your assistance.
user