Hi.
user
Hello.
assistant
Myself James Clark.
user
How can I assist you?
assistant
I would want to cancel my reservation due to the heavy rains, can you help me with cancelling my reservation?
user
Sure James, please wait a moment please.
assistant
Sure, take your time.
user
I have found your reservation and I have cancelled your reservation.
assistant
It's ok, thanks for your information.
user
Thank you for approaching us.
assistant