Hi,.
user
Hello, How exactly I can serve you the best today?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me with this?
user
Sure, we are gleeful to help you for cancellation.
assistant
Thank you.
user
May I know your name to check your details in our database?
assistant
I am Katherine Clark.
user
Please wait a while.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, no issues. Thanks for your kind response.
user
Thank you for choosing us.
assistant