Hello.
user
Hello, how can I guide you for today?
assistant
Carolyn Gonzalez here. Owing to an emergency I would like to cancel my reservation, can you please help me out?
user
Please give me a minute, I will find your existing reservation.
assistant
Sure, take your time.
user
Sorry, there is no reservation found under your name.
assistant
Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.
user
Thank you for reaching us.
assistant