Hello.
user
Hello, welcome to our agency. How may I assist you?
assistant
Can you help me in changing my existing reservation? As I have an urgent meeting to attend.
user
Sure, may I know your name please to validate your reservation in our database?
assistant
Well, my name is Patrick Nelson.
user
Nelson, please wait for a minute. I will check the status of your reservation.
assistant
Ok, take your time.
user
Nelson, I had found nothing to substantiate your reservation.
assistant
I guess there is a problem occurred while booking the ticket. Anyways, thank you for the information.
user
Thank you for utilising our services.
assistant