Hello.
user
Hello. How can I aid you?
assistant
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
user
Sure, may I know the name?
assistant
Thank you for your response, my name is Thomas Walker.
user
Please be on hold, I will get back to you in a minute.
assistant
Ok.
user
Thank you for waiting.
assistant
It's ok.
user
Here, there is no active reservation have been found under your name in our database to cancel it.
assistant
Oh! It's ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant