Hello.
user
Hello, how may I assist you?
assistant
Can you please change my existing reservation?
user
Yes sure, let me know your name?
assistant
I'm Emily jones.
user
Thank you for your information, please hold on. Sorry Jones, there is no reservation found on your name.
assistant
OK.
user
Thank you for reaching us, have a good day.
assistant
Thank you for your help.
user