Hello.
user
Hello, how may I assist you today?
assistant
Due to some emergency, I have postponed my trip. So, I need your help to change the ticket details. Can you please do that?
user
Sure, may I know your name for the changing process?
assistant
I am happy for your response. I have booked my ticket with the name John Young. So, please check with that.
user
Please wait for a moment, while I am checking the information.
assistant
Sure, I will wait for your reply.
user
Sorry as per your concern I can not amend your reservation, as your reservation is not found as per our records.
assistant
It is sad to hear from your end. Anyhow thanks a lot for checking my ticket status.
user
Welcome, thank you for reaching us.
assistant