Hello.
user
Hello, may I know your name?
assistant
Due to sudden demise of my Grandmother, I want to cancel my recent reservation. Can you help me with this?
user
sure, please wait.
assistant
Ok, I will wait.
user
May I know your name?
assistant
Sure, my name is Jacob Robinson.
user
There is no reservation found with your name.
assistant
No problem, thanks for your service.
user
Thank you for reaching us.
assistant