Hello.
user
Hello, how can I help you today?
assistant
Daniel Nelson here. I want to cancel my reservation, as my grand father's health is not good. Can you please help me out with it?
user
Sure, please wait for a moment.
assistant
Ok, sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok, not a problem. Thanks for the information.
user
Thank you for reaching us.
assistant