Hello.
user
Hello, how may I aid you today from my end?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, I am here to help you out. Please provide me your name to check the reservation status on your name.
assistant
Sure, my name is Betty Martinez.
user
Betty Martinez, here is an active reservation on your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us. I have cancelled your reservation on your name.
assistant
Thank you.
user
Welcome.
assistant