Hello.
user
Hello, how may I aid you?
assistant
I am Richard Jackson. I want to cancel my recent reservation, due to sudden demise of my grand father. Can you please help me?
user
Sure, we are here to help you. Please wait for a while.
assistant
Thank you. Sure, I will wait for your response.
user
Thanks for your time, there is no reservation found in your name to cancel.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us, have a good day.
assistant