Hi.
user
Hello, How exactly I can serve you the best today?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Let me know your name to check your reservation?
assistant
I am Benjamin Thompson.
user
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Not a problem, thank you for the information.
user
Thank you for reaching us.
assistant