Hello.
user
Hello, how can I assist you?
assistant
Can you please help me to change my existing reservation, due to bad weather conditions?
user
Sure, may I know your name to check your reservation from our database?
assistant
Sure, my name is Sharon Martin.
user
We regret to inform you that there is no active reservation found on your name to change.
assistant
Ok, thank you.
user
Thank you for contacting us.
assistant