Hello.
user
Hello, how may I assist you?
assistant
Due to heavy floods, I couldn't travel to my hometown. Can you please cancel my reservation?
user
Sure, may I know your name please to check your reservation status?
assistant
My name is Raymond Garcia.
user
Please wait a moment.
assistant
Sure.
user
Garcia, no reservation has been found on your name in our records.
assistant
Its ok, thank you for the information.
user
Thank you for choosing us.
assistant