Hello.
user
Hello, how can I serve you?
assistant
I need to cancel my reservation which I have done to celebrate festival but unfortunately I became sick. So, can you please help me with cancelling my reservation?
user
So sad, I will help you in this concern.
assistant
Thank you.
user
Can I know the name which is used while booking?
assistant
Sure, please check the reservation which is under the name of Brenda Wilson.
user
Sorry Wilson, no ticket is showing in our database under your name.
assistant
Oh! May be booking is done properly.
user
Is there any other concern?
assistant
No, nothing, thank you for your valuable time.
user
Ok, thank you for contacting us, have a nice day.
assistant
Welcome.
user