Hello.
user
Hello, how can I help you today?
assistant
I am trying to change the ticket details in the past reservation, could you please aid me to modify the ticket details?
user
Sure, may I know your name?
assistant
Thank you for considering my request. My name is Samuel Perez.
user
Please wait a moment.
assistant
Ok, take your time.
user
Sorry to say, no reservation found with your name.
assistant
It's ok, not a problem with that. Thank you for checking the ticket status.
user
Thanks for reaching us.
assistant