Hello.
user
Hello, how may I assist you today?
assistant
I am trying to cancel the previous ticket because I am unable to travel due to some health issues. Can you please help me to cancel the ticket?
user
Sure, may I know your name?
assistant
Thank you for your positive response. My name is Jeffrey Evans.
user
Ok, hold on a minute.
assistant
Ok, take your time.
user
We found your reservation and it has been cancelled.
assistant
That's great, thank you so much for your help in cancelling the ticket.
user
Thank you for reaching us.
assistant
You are welcome.
user