Hi.
user
Hello, how may I address you today?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you help me in this?
user
Sure, may I know your name for cancelling your ticket?
assistant
I am Eric Roberts.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, no reservation found with your name to cancel your existing reservation.
assistant
It's ok, not an issue. Thank you for your information.
user
Thanks for contacting us.
assistant