Hello, I am Carolyn Hernandez.
user
Hello, how may I serve you today?
assistant
I want to cancel my reservation due to sudden change of my plan. Can you help me?
user
Sure, please hold on.
assistant
Ok.
user
Thank you for waiting, there is no reservation found on the given name.
assistant
Ok, no worries. Thanks for your response.
user
Thank you for approaching us.
assistant