Hi.
user
Hello. How can I help you for the day?
assistant
I would like to cancel my reservation due to heavy rainfall at my destination, can you please help me with that?
user
Sure, I  will help you with that reservation cancel. May I know your name please?
assistant
Thank you. I am Anna Scott.
user
Please wait for a moment.
assistant
Sure.
user
Thank you for waiting. There is no active reservation found with your name in our database to cancel it.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant