Hello, I am Carol Adams.
user
Hello, how can I aid you?
assistant
Owing to an emergency I want to cancel my recent reservation, can you please help me with that?
user
Sure, please wait for a while.
assistant
Sure.
user
Thanks for waiting, I am sorry to say there is no reservation found on your name.
assistant
Thanks for your information.
user
Thanks for choosing us, have a good day.
assistant
Thank you.
user