Hello.
user
Hello, how may I assist you?
assistant
I am Emma Johnson. I want to cancel my reservation due to some issues in my location, can you help me out please?
user
Sure, please wait a moment I will check your details and proceed further.
assistant
Ok.
user
Ok, I found a reservation on your name and cancelled it successfully.
assistant
Thank you for your help.
user
Thank you for choosing us, have a nice day.
assistant