Hello.
user
Hello, how can I guide you for today?
assistant
I am Eric Hill, I want to cancel my reservation which I have done last week due to my schedule got cancelled.
user
I will help you about that.
assistant
Thank you for the help.
user
Sorry Hill, there is no reservations under your name to cancel.
assistant
It's ok, anyway thank you for the information.
user
Ok, thank you for reaching out here.
assistant