Hello, I am Samantha Thompson.
user
Hello, how can I help you?
assistant
As my manager did not approve my leave, I would like to cancel my recent reservation.
user
I will help you with that, wait for a while please.
assistant
Sure, take your time.
user
Samantha Thompson, we couldn't find any flights under your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant
Welcome.
user