Hello.
user
Hello, how can I guide you for today?
assistant
As, I am unable to reach MSP are per the schedule. I need you to make few changes in my journey. Please help me.
user
I will help you with that.
assistant
 Thank you.
user
May I know your name?
assistant
My name is Angela Young.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
No hurry, no worry. Take your time.
user
Sorry, there is no reservation found under your name in our database.
assistant
Oh! That's ok. Thank you.
user
Thank you for contacting us, have a nice day.
assistant