Hi. I am Jonathan Baker.
user
Hello, what can I do for you today?
assistant
I want to cancel my ticket, because my friends cancelled the tour due to some problems. Can you please help me in cancellation?
user
Ok, please wait a minute. I will your reservation.
assistant
Ok.
user
Sorry, no reservation has found with your name.
assistant
Ok, no problem. Thank you.
user
Thanks for consulting us, have a good day.
assistant