Hello. I am Benjamin Phillips.
user
Hello, what help you are looking for?
assistant
I want to do some changes in the existing reservation because my friends are not able to come on the those dates, can you please help me?
user
Sure, can you please be on hold for a while? Sorry Phillips, no reservation found on your name.
assistant
Oh! May be I am wrong. Anyway, thank you for your information.
user
Thank you for reaching us.
assistant