Hello.
user
Hello, how may I aid you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, we are here to help you. May I know your name please?
assistant
Thank you. My reservation was done under the name George Nelson.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thanks for contacting us.
assistant