Hello.
user
Hello, how may I help you at this moment?
assistant
I want to change my existing reservation. Can you please help me with this?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your good name?
assistant
Christine Edwards here.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, not an issue. Thank you for the information.
user
Thank you for reaching us.
assistant