Hello, .
user
Hello, how may I serve you today?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled. Please help me in cancelling?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Myself, Benjamin Hall.
user
Ok, please be on hold.
assistant
Ok.
user
Sorry, we could not find any reservation against your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for opting us.
assistant