Hello, I am Melissa Brown.
user
Hello, how may I assist you?
assistant
Due to an emergency, I want to cancel my recent reservation. Can you please help me with it?
user
Sure, we are here to help you. Please wait a moment, I will check and get back to you.
assistant
Ok.
user
Thanks for waiting, there is no reservation on your name.
assistant
Not an issue, thank you for your information.
user
Thanks for choosing us.
assistant