Hi.
user
Hello, how can I aid you today?
assistant
Can you help me in changing my recent reservation, as my exam is postponed?
user
Sure, I am here to help you.
assistant
Ok.
user
May I know on whose name the ticket has been reserved formerly?
assistant
Check under the name Shirley Mitchell.
user
Sorry Shirley Mitchell, there are no flights reserved on your given name formerly.
assistant
No issue, thank you for the information.
user
Welcome, thank you for choosing us. Have a great day.
assistant