Hello.
user
Hello. How can I assist you?
assistant
Can you please help me in cancelling my recent reservation? As I'm planning to quit my trip due to health issues.
user
Ok, I will help you with that. Please can I know your name to check?
assistant
Sure, my name is Gary Carter.
user
Thank you for waiting, I am sorry to say as per your request I can not proceed. As there is not reservation by your name.
assistant
Oh! That's ok, thank you for giving the information.
user
Thank you for choosing our agency and availing our service.
assistant