Hello.
user
Hello, how may I aid you?
assistant
Due to some personal issues, I would like to change my existing reservation. Can you help me?
user
Sure, could you please provide your name to check your reservation status?
assistant
My name is Stephen Johnson.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry to say, there is no reservation on your name in my database.
assistant
Its ok, thank you for the information.
user
Thank you for reaching us, have a nice day.
assistant