Hello.
user
Hello, how may I help you?
assistant
I want to cancel my reservation, can you please help me?
user
Sure, may I know your name please?
assistant
My name is Donna Garcia.
user
Wait a while, kindly.
assistant
Sure.
user
Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
Ok, not a problem. Thank you.
user
Thank you for reaching us.
assistant