Hello.
user
Hello. How can I aid you today?
assistant
I would like to change my reservation due to sudden postponement of trip, can you please help me out with that?
user
Sure, I will aid you with that. Can you please mention your name for further process?
assistant
Thank you for accepting my request, I have reserved it on the name of Brian Phillips.
user
Ok, please hold on a moment.
assistant
Sure.
user
There is no previous reservation available under your name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you for reaching us.
assistant
Welcome.
user