Hi.
user
Hello. How may I serve you at this moment?
assistant
Would it be possible to change my reservation, which I have done with my name?
user
Sure, may I know your good name please?
assistant
My name is Donna Nelson.
user
Ok, please wait for few minutes.
assistant
Ok.
user
There is no existing reservation found on your name in our records.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant