Hello.
user
Hello. How may I help you?
assistant
I would like to change my recent reservation due to some personal issues, will you help me with that?
user
Ok, may I know your name?
assistant
Thank you for accepting my request. Myself Helen Smith.
user
Please wait a minute.
assistant
Ok, I will wait.
user
Sorry, there is no active reservation found under your name in our records.
assistant
Ok, not an issue. Thank you for your information.
user
Most welcome.
assistant