Hi.
user
Hello. How can I help you today?
assistant
Owing an emergency want to cancel my reservation, can you help me with it please?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
Can you please tell me your name?
assistant
Sure, my name is William Anderson.
user
Sorry, no reservation found on your name to cancel your reservation.
assistant
That's ok, thank you for the response.
user
Thank you for reaching us, have a nice day.
assistant