Hi.
user
Hello. How can I assist you?
assistant
I would like to amend an existing reservation, can you please help me?
user
Sure, please provide your name to fetch from our database.
assistant
Sure, my name is Virginia Green here.
user
Please wait for a moment.
assistant
Sure, I will wait.
user
We regret to inform you that there is no active reservation found on your name.
assistant
Ok, not an issue.Thank you for your information.
user
Thank you for contacting us.
assistant