Hello.
user
Hello. How can I assist you?
assistant
I need to cancel my previous flight ticket booking due to some health issues, can you please assist me with cancellation process?
user
Ok, please can I know your name to proceed further?
assistant
Thank you for accepting my request and my name is Mark White.
user
Ok, please wait a moment I will check.
assistant
Sure, I can wait.
user
Ok, thank you for waiting. Sorry as per the flight reservation records there is no reservation been found on your name to cancel.
assistant
It's alright, I think it might be cancelled by my brother. Thank you for your search and providing the information.
user
My pleasure, thank you for choosing our agency.
assistant
Welcome.
user