Hello.
user
Hello. How can I aid you at this moment?
assistant
My name is Melissa Taylor. Due to some health issues, I would like to cancel my journey. Can you please cancel my reservation?
user
Sure, I am here to help you with that. Please wait for a minute.
assistant
Sure, take your time.
user
Sorry to say that, there are is no reservation found based on your name in our database.
assistant
It's ok, no issues. Thank you for the information.
user
Thank you for contacting us.
assistant