Hello.
user
Hello, how can I guide you for today?
assistant
I want to like to change my existing reservation due to postpone of my meeting. Could you please help me?
user
I will help you with that. May I know your name?
assistant
I am Jack Scott.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
No worries, thank you for the information.
user
Thank you for contacting us, have a nice day.
assistant