Hi.
user
Hello, how may I assist you?
assistant
I made a reservation earlier for a normal flight unknowingly, actually I need a round trip flight. So, I want to change my reservation. Can you help me in this?
user
Sure, to change your reservation I need your name?
assistant
Jack Gonzalez.
user
Sorry to say that there is no reservation found on your name.
assistant
Thanks for the information.
user
Thank you for opting us.
assistant