Hi.
user
Hello. How can I help you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure. To cancel your reservation I need your name, please.
assistant
I am Jonathan Miller.
user
Sorry, I can't see your reservation on my screen.
assistant
No problem, thank you for checking.
user
Do you have any more quires please?
assistant
No, thanks.
user
Thank you and have a nice day.
assistant