Hello.
user
Hello, what can I do for you now?
assistant
I want to change my reservation, can you please help me?
user
Sure, I can change your reservation right now, Before that I need to know your good name please?
assistant
My name is David Edwards.
user
Ok, please wait for a while.
assistant
Sure, take your own time.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
No problem, thank you for your information.
user
Thanks for reaching us, wish you a great day.
assistant