Hello.
user
Hello. How can I help you today?
assistant
I want to change my existing reservation due to some health issues, can you help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name, to check your reservation status?
assistant
My name is William Miller.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our database.
assistant
No problem, thank you for the information.
user
Thanks for opting us.
assistant