Hello.
user
Hello, how can I serve you today?
assistant
Owing to an emergency, I want to cancel my existing reservation. Can you please help me out?
user
Sure, I will help you with that.
assistant
Thank you for considering my request.
user
May I know your name?
assistant
Myself Brenda Green.
user
Please wait for a while.
assistant
Sure, I will wait for your response.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Not an issue with this one, thank you for the information.
user
Thank you for reaching us.
assistant