Hello.
user
Hello, how may I assist you?
assistant
Myself Emma Roberts.
user
Glad to meet you Emma.
assistant
I am frustrated with your service because your agent has booked a ticket on wrong date, so I want to cancel my reservation.
user
Sorry for the inconvenience Emma.
assistant
It's ok.
user
Please be on hold, let me check in our previous data base.
assistant
Ok, take your own time.
user
Sorry Emma, there are no flights reserved on your name.
assistant
That really sad to hear.
user
May be you have booked the ticket with some other name.
assistant
Anyway, thank you for the help.
user
Thank you for reaching us. Have a great day.
assistant