Hi.
user
Hello. How can I aid you today?
assistant
Owing to emergency I want to cancel my recent reservation. Can you help me with that?
user
Sure, I am happy to help you.
assistant
Thank you.
user
May I know the name on which the ticket has been reserved formerly?
assistant
Virginia Jones here.
user
Ok, hold on for a moment. Let me check.
assistant
Sure.
user
Sorry Jones, there are no flights reserved on your given name.
assistant
That's ok, no issues. Thank you.
user
Welcome, thank you for choosing us. Have a great day.
assistant