Hello.
user
Hello. How can I help you?
assistant
I was fallen sick due to bad weather here in my area. So I would like to cancel my current reservation. Can you help me with cancelling my reservation?
user
Sure, could you please provide your name to proceed further?
assistant
Sure, my name is Cynthia Lewis.
user
Sorry, there is no reservation found under your name. Thank you for reaching us.
assistant
That's fine. Thank you.
user
Have a great day.
assistant