Hello.
user
Hello, how can I guide you for today?
assistant
I am Rachel Gonzalez. I would like to change my existing reservation, due to sudden demise of my grand father. Can you please help me?
user
I will help you with that.
assistant
Thank you.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure, I will wait for your response.
user
Sorry, there is no reservation found under your name in our database.
assistant
No problem, thank you for checking.
user
Thank you for contacting us, have a nice day.
assistant