Hi.
user
Hello. How may I aid you today?
assistant
I am Williams Hernandez. Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
Sure, I am here to help you out. Please allow me a moment.
assistant
Thank you. Ok.
user
Sorry  Williams Hernandez, there is no active reservation on your name in our database to cancel.
assistant
Ok, no problem.
user
Thank you for reaching us.
assistant
Thanks for your information.
user