Hi.
user
Hello. How can I assist you today?
assistant
I am Eric Baker. Cancel my flight reservation, as my baseball match got cancelled due to bad weather.
user
Sure, give me a moment to check the database. I have searched the database with the name Eric Baker and couldn't find any name matching with your provided details.
assistant
Ok, that's not a problem. Thanks for your information.
user
Thank you for contacting us, have a great day.
assistant