Hello.
user
Hello. How can I aid you?
assistant
Owing to an emergency, I just want to cancel my recent reservation. Can you please help me with cancellation?
user
Sure, may I know your name to check for the status?
assistant
Sure, my name is Anna Lee.
user
Please wait for a while.
assistant
Sure.
user
Sorry to say, there is no active reservation have been found under your name in our database to cancel it.
assistant
Ok, thanks for your information.
user
Thank you for reaching us.
assistant