Hello.
user
Hello. How can I aid you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Ok, please can I know your name to check for the reservation active state?
assistant
My reservation was done under the name Mary Wright.
user
Ok, thank you for waiting. Sorry as per the reservation records there is no reservation been found to amend.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for choosing our agency.
assistant