Hi.
user
Hello, how may I help you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you help me out?
user
Sure, please wait for a moment to check your details. Meanwhile, may I know your name?
assistant
Ok, check the details on the name of Pamela Campbell.
user
Sorry to say, no reservation found on your name.
assistant
That's ok, thank you.
user
Thank you for reaching us, have a nice day.
assistant