Hello.
user
Hello, Good Morning. How may I guide you?
assistant
Due to a sudden climate change in  Houston, I would like to cancel my trip.
user
Sure, can I know the name on which the ticket has been booked.
assistant
The ticket was booked with my name which is Sarah Martinez.
user
Please hold on for a moment while I check for any existing reservations with your name.
assistant
Sure.
user
I am sorry to inform you that there are no existing reservations with your name.
assistant
No problem as I already wanted to cancel my reservation. Thank you for your information.
user
Thank you, have a good day.
assistant