Hello.
user
Hello, how may I assist you today?
assistant
 I need to cancel my reservation which I have done to participate in dance event but unfortunately dance event got cancelled, can you help me?
user
Sure, I will help with that.
assistant
Thanks.
user
But, I need your name to cancel that reservation?
assistant
Sure, myself Samantha King.
user
Sorry, I cannot find any reservation with the name of Samantha King in our database. Do you want anymore information from us?
assistant
Oh, it's ok no problem. No thanks.
user
Ok fine.
assistant
Thank you for your information.
user
It's my pleasure.
assistant