Hello.
user
Hello, how may I assist you at this moment?
assistant
I am Margaret Wright. Suddenly I got a call from my manager to attend a meeting on the same departure date, so I need to change my existing reservation. Can you please help me?
user
Sure, we are here to help you.
assistant
Thank you for your positive response.
user
Please wait for few minutes.
assistant
Ok, take your own time.
user
Sorry we did not find any reservation with your name in our database.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant