Hello.
user
Hello, How can I provide assistance to you?
assistant
I am Shirley Williams want to go for a vacation due some issues it was postponed, so can you please change my existing reservation?
user
Sure, we are glad to help you. To proceed further can I know your good name please? Sorry for the inconvenience, Please wait.
assistant
Ok.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
No problem, thank you for your information.
user
Thank you for reaching us, Have a wonderful day.
assistant