Hello.
user
Hello. How may I assist you?
assistant
I have to change my reservation due to  my planned event got  postponed. So  please help me with that.
user
Sure, I am here to help you out.
assistant
Thank  you.
user
Can you please share your name?
assistant
Sure, please check  the  reservation with my name Scott Perez.
user
Wait a moment please.
assistant
Sure, take your time.
user
Scott Perez, we haven't found any reservation under your name in our database.
assistant
Oh! It  may not be booked  properly due to server issues while  booking. Anyway, thank you for  your time.
user
Thank you for choosing us.
assistant
Most welcome.
user