Hello. I am Daniel Rodriguez.
user
Hello, how may I aid you?
assistant
I want to cancel my reservation, due to heavy rainfall in New York.
user
Sure, I will help you with the flight ticket cancellation.
assistant
Ok.
user
Thanks for your patience. I have searched online but I could not find your flight reservation to cancel it.
assistant
That's ok, thank you for your information.
user
Thank you.
assistant