Hello.
user
Hello, how may I help you?
assistant
Can you please assist me to change my existing reservation due to bad weather at my end?
user
On whose name previously booked?
assistant
It is on my name, Sarah Roberts.
user
We are sorry to inform you that, there is no reservation found with your name.
assistant
It is fine, may be I have done it with my other travel agent. Thank you for your time though.
user
Thank you for reaching us with a query.
assistant