Hi, my name is Gary King.
user
Hello Gary King, how may I help you?
assistant
Owing to an emergency, my Soccer match got cancelled, so I had a request to you to cancel my recent reservation?
user
Ok, I am here to help you. Please hold on, I will check and revert you.
assistant
Sure.
user
We found your reservation. Shall I proceed to cancel  it?
assistant
Yes, please cancel it.
user
Your reservation is cancelled as you requested.
assistant
I appreciate your service.
user
Thank you for picking us.
assistant