Hello.
user
Hello. How may I assist you at this moment?
assistant
I want to travel to Boston but the plan got suddenly cancelled, so I need to  cancel my ticket. Can you please help me?
user
Sure, I am glad to help you. Can you please provide your name to check your previous reservation?
assistant
My name is Edward Thomas.
user
Ok, please be on hold.
assistant
Ok, take your time.
user
We regret that, there is no reservation found with your name in our records.
assistant
It's ok, thank you for the information.
user
Thank you for approaching us, have a great day.
assistant