Hi.
user
Hello, how can I guide you for today?
assistant
Kathleen Phillips here. I just want to cancel my reservation, which I made a month ago due to my flu. Can you please help me with cancelling?
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok, take your time and let me know my reservation status.
user
Sorry, there is no reservation found under your name.
assistant
Oh! That's very sad to know form your side. Anyways, thank you for checking.
user
Thank you for contacting us, have a nice day.
assistant
Thank you for your assistance and service.
user