Hello, I am Donna Martinez. Owing to an emergency, I want to cancel my reservation. Can you help me?
user
Hello, how may I assist you? Sure, hold on for a moment. Let me check.
assistant
Sure. Take your time.
user
Sorry Donna, there are no flights reserved on your given name.
assistant
No issues. Thank you for checking.
user
Welcome, thank you for choosing us.
assistant
You are welcome.
user