Hello,.
user
Hello. How can I assist you?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Can I know your name please?
assistant
Thank you, myself Amy Collins.
user
Please wait. Sorry, no reservation found on your name to change.
assistant
Ok. Ok, no issues.
user
Thank you for reaching us.
assistant
Thank you for your help.
user