Hello.
user
Hello, how can I help you today?
assistant
 I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
user
Sure, can you share me your good name to proceed further?
assistant
Virginia Evans here.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
No problem, thanks for the information.
user
Thank you for reaching us.
assistant