Hello.
user
Hello. How may I assist you today?
assistant
My trip was cancelled due to some health issues. So can you please help me to cancel my recent reservation?
user
Sure, may I know your name to proceed further?
assistant
Yes, my name is Barbara Jones.
user
Sorry Barbara Jones, I cannot find any reservation with your name.
assistant
It's ok, no problem.
user
Thanks for contacting us.
assistant
Thank you for the information.
user