Hello.
user
Hello, how may I support you at this moment?
assistant
Due to bad weather, I want to cancel my reservation. Can you help me?
user
Sure, I am here to help you. May I know your name to check the reservation?
assistant
Stephen Parker here.
user
Ok, please wait for a minute.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
No problem, Thanks for the information.
user
Thank you for contacting us.
assistant