Hello.
user
Hello. What type of service do you need from our travel agency?
assistant
I want to change my existing reservation due to some health issue. Can you help me?
user
Sure, I am glad to provide you that service. Can you please tell me your full name to check the status?
assistant
Sure, I am Amy Campbell.
user
Ok, please wait a moment. I will search your name in the chart list and let you know.
assistant
Sure.
user
I am really sorry to inform you, there is no active ticket booking found in our data.
assistant
Ok, not an problem. Thank you for your information.
user
You are welcome. Thank you for approaching us.
assistant