Hello, Kathleen Johnson here.
user
Hello. Kathleen Johnson, how may I assist you?
assistant
Due to weather change, I want to cancel my ticket. Can you help me in this?
user
Sure, wait a while please.
assistant
Ok.
user
Sorry, there is no reservation found with your name.
assistant
It's ok.
user
Thank you for reaching us.
assistant
Thank you.
user