Hi.
user
Hello. How can I help you now?
assistant
Your agency have booked a ticket with wrong dates, can you help me in changing my reservation?
user
Sorry, may I know your name please?
assistant
Myself David Martinez.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry David, there is no reservation found on your name.
assistant
No problem, thanks for checking.
user
Thank you for approaching us, have a nice day.
assistant