Hi.
user
Hello, what kind of service are you looking for?
assistant
I decided to change my plan to visit Austin, can you render me in amending my existing reservation?
user
Sure, may I know your name to check your reservation please?
assistant
My name is Samantha Garcia.
user
Please wait while I check your active reservation.
assistant
Sure, I will standby for a moment.
user
We don't have any reservation on the given name.
assistant
Oh! Not an issue. Anyway, thank you for your information.
user
Thank you for reaching us.
assistant