Hello.
user
Hello. What can I do for you?
assistant
Due to my health issue I want to cancel my reservation which I have done before.
user
Ok, may I know your good name please?
assistant
Myself Amanda Thomas.
user
Sorry Thomas, no reservation has been found on your name.
assistant
Ok, no problem.
user
Thank you for contacting us.
assistant
Thank you for the information.
user