Hello.
user
Hello, how can I aid you for the day?
assistant
Actually my Snooker's competition is postponed, so that I want to change my existing reservation. Can you help me?
user
Sure, may I know your name?
assistant
Yes, I am Sandra Taylor.
user
Please wait a minute, I will check your reservation status and get back to you.
assistant
Sure, I will wait for your response.
user
Sorry to say that there is no reservation found on your name.
assistant
Ok, not an problem. Thank you for your information.
user
Thank you for opting us.
assistant