Hello.
user
Hello. How can I help you today?
assistant
I would like to change my recent reservation due to some personal issues, will you help me with that?
user
Sure, I am here to help you with that, may I know your name to proceed further?
assistant
Thank you for accepting my request, myself Janet Rodriguez.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant