Hello.
user
Hello.
assistant
Michelle Gonzalez here.
user
How may I help you Michelle today?
assistant
Due to sudden health issue, I am not able to travel in a flight on those dates, so can you please help me out with cancelling of my reservation?
user
Certainly, I can help you with that.
assistant
Thank you.
user
Just give me a moment, I will check your previous reservation status.
assistant
Sure, take your time to check.
user
There is no previous reservation available on your name Michelle Gonzalez.
assistant
Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.
user
Thank you for choosing us, have a good day Michelle Gonzalez.
assistant
Welcome.
user