Hello.
user
Hello, how can I serve you today?
assistant
I would like to change my recent reservation due to some personal issues, will you help me with that?
user
Sure, I will help you with that.
assistant
Thank you for accepting my request.
user
May I know your name to proceed further?
assistant
Myself Edward Brown.
user
Please wait for a while.
assistant
Ok, I will wait.
user
Thanks for your time, there is no active reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for availing us.
assistant