Hello.
user
Hello. How can I aid you today?
assistant
I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?
user
Ok, I am here to help you with that. Can I know your name?
assistant
I am Larry Edwards.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
No issues. Thank you for checking.
user
Thank you for reaching us.
assistant