Hi, I'm Thomas Miller.
user
Hello, how can I help you?
assistant
I would like to cancel my recent reservation because my project has been delayed. Can you help me please?
user
Ok, I will help you with that. Please be on hold.
assistant
Sure, take your time.
user
Miller, I have searched for your existing reservation details but I didn't find your reservation active.
assistant
Ok, no problem. Thank you for checking.
user
Thank you so much for reaching us.
assistant