Hello.
user
Hello, how can I assist you?
assistant
I want to change my existing reservation due to some health issues, can you help me with that?
user
Ok, I will assist you with that.
assistant
Thank you.
user
May I know the name to check?
assistant
My self Nicole Lopez.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation been found on your name as per our records.
assistant
No problem, thanks for the information.
user