Hi, I am Ruth Garcia.
user
Hello, how can I help you?
assistant
Owing to an emergency, my planned trip to New York got postponed. So I want to change my existing reservation.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, there was no reservation found with your name.
assistant
Ok, not an issue. Thank you for your assistance.
user
Thank you for opting us.
assistant