Hello.
user
Hello. How can I help you?
assistant
I want to cancel my reservation, due to health issue. Could you help me for that?
user
Please provide your name to cancel the reservation.
assistant
I am James Hall.
user
Wait a moment please James Hall.
assistant
Ok.
user
Sorry to say, there is no reservation found under your name.
assistant
Ok, thank you for your service.
user
Thank you for reaching us.
assistant