Hello.
user
Hello, how may I guide you?
assistant
My name is Nicole Brown. Due to a sudden death of my friend, I want to change my trip dates as of now. Will you help me in changing my reservation?
user
Sure, give me a minute.
assistant
Ok.
user
Sorry Nicole, I couldn't find any reservation on your name.
assistant
That's ok. Thank you for your information.
user
You are most welcome.
assistant