Hello.
user
Hello. How can I assist you?
assistant
I am Margaret Wright. I am planning to cancel my ticket, due to some urgent work. Can you please cancel my ticket?
user
Yes, I can help you.
assistant
Sure.
user
Sorry to inform you that there is no reservation found on your name.
assistant
That's fine, thank you for your service.
user
Thank you for contacting us.
assistant