Hi. I am Jacob Phillips.
user
Hello, can you please tell me how can I assist you?
assistant
My exam got cancelled in this month. So I do not want to fly, can you help me to cancel my reservation?
user
Ok, wait for minute.
assistant
Sure, please check.
user
Ok, I have cancelled your reservation.
assistant
Thank you for your help.
user
Thank you for reaching us.
assistant