Hi.
user
Hello, how may I serve you for the day?
assistant
I need to change my reservation as my plan to go for an adventure trip got postponed. Can you help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
I am Joseph Hernandez.
user
Ok, please be on hold.
assistant
Sure.
user
Sorry we could not find any reservation on your name.
assistant
That's Ok, thanks for your response.
user
Thank you for choosing us.
assistant