Hello.
user
Hello. How may I help you?
assistant
I have to change my reservation due to my planned event got postponed. So please help me with that.
user
Sure, may I know your name please?
assistant
Thank you. Please check the reservation with my name Jason Miller.
user
Please wait.
assistant
Sure, take your time to check.
user
Sorry, there is no active reservation found with your name in our records.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Most welcome.
assistant