Hello.
user
Hello, how may I help you?
assistant
 I want to cancel my reservation, as I am no longer interested in that trip, as most of my friends are not attending.
user
Ok, its so unfortunate, please wait for a moment. Can I know your good name?
assistant
My name is Brenda Roberts.
user
Sorry Brenda, there is no active reservation found on your name.
assistant
It's ok, thank you for the information.
user
Thank you for reaching us.
assistant
You are welcome.
user