Hi.
user
Hello. How can I help you?
assistant
My friend want to cancel her reservation because she got some urgent work at her home, can you please help me to cancel her reservation?
user
Sure, I will help you. Please wait a while.
assistant
Ok.
user
May I know her name please?
assistant
Sure, her name is Nicole Garcia.
user
There is no reservation found on her name.
assistant
That's fine, thank you for checking.
user
Thank you for reaching us.
assistant