Hello.
user
Hello, how can I help you?
assistant
I want to change my existing reservation as my plan to go for shopping got postpone. Can you please help?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name to check the details in the reservation list?
assistant
My name is Amy Johnson.
user
Ok, please wait a moment.
assistant
Sure.
user
Amy Johnson, no reservation found on your name to proceed further.
assistant
No worries, thank you.
user
Thank you for contacting us.
assistant