Hello.
user
Hello, how can I support you today?
assistant
I want to change my existing reservation due to some inconveinence. Can you help me?
user
Sure, we are glad to change your recent reservation. May I know your name?
assistant
I am Andrew Hernandez.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for your time, there was no reservation found on your name.
assistant
It's ok. Thank you for your response.
user
Thank you for approaching our agency.
assistant