Hi.
user
Hello, how can I help you today?
assistant
I need to cancel my ticket due to my health issue, can you help me?
user
Sure, can I have your name please?
assistant
I am Donna Lopez.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
That's ok. Thank you.
user
Thank you for opting us.
assistant