Hi.
user
Hello, how can I help you today?
assistant
Owing an emergency want to cancel my reservation, can you help me with it please?
user
Sure, may I know your name?
assistant
My name is Jonathan Moore.
user
Please wait.
assistant
Ok.
user
Sorry to say, no reservation found with your name.
assistant
That's ok, thank you for the response.
user
Thanks for reaching us.
assistant