Hello.
user
Hello, how can I assist you today?
assistant
Owing to an emergency, I decided to cancel my recent reservation. Could you help me in this?
user
Sure, let me know your name.
assistant
Myself Sandra Green.
user
Please, wait.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Ok, not an issue. Thank you for your kind information.
user
Thank you for choosing us.
assistant