Hello.
user
Hello, how may I help you today?
assistant
I would like to cancel my recent reservation due to some health issues, can you please help me with that?
user
Sure, please wait for a while.
assistant
Sure, I will wait for your response.
user
Can I know your name please?
assistant
Sure, myself Kenneth Edwards.
user
Edwards, we have found your reservation and we had successfully cancelled it.
assistant
Thank you for helping me out.
user
My pleasure.
assistant