Hello.
user
Hello, how may I assist you?
assistant
I need you to cancel my recent booking, please help me.
user
Sure, may I know your good name please?
assistant
Donna Evans here.
user
Please wait for a moment.
assistant
Sure, I will wait.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
That's ok. Thank you.
user
Thank you for approaching us.
assistant