Hello.
user
Hello. How can I help you today?
assistant
I want to cancel my recent reservation, due to some health issue. Can you please help me out?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name?
assistant
Sure, my name is Mark Hall.
user
Sorry, there is no reservation found under your name to cancel.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant