Hello,.
user
Hello, how can I help you today?
assistant
Due to sudden demise of my grandfather, I want to cancel my recent reservation.
user
Ok, may I know your name?
assistant
I am Jennifer Lee.
user
Ok, please wait a moment I will check and get back to you.
assistant
Ok.
user
Happy to inform, we found a reservation with your name. Can I proceed with cancellation?
assistant
Yes, you can proceed.
user
Your cancellation is done.
assistant
Thanks for your kind response.
user
Thanks for reaching us, have a good day.
assistant