Hello.
user
Hello, may I know your name?
assistant
I am Nicole Collins.
user
How may I serve you for the day?
assistant
Owing to an emergency I need to change my reservation can you please help me?
user
Ok, please wait for a while.
assistant
Ok.
user
we are sorry to inform you, there is no reservation found with your name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant