Hello.
user
Hello. How may I assist you?
assistant
I need to cancel my reservation which I have done to submit my report but suddenly I became sick so please help me with cancelling my reservation.
user
So sad to hear, I will help you. May I know your name please?
assistant
Sure, please check the reservation status with the name of Shirley Jones.
user
Jones, no reservation has been found on your name in our database.
assistant
Oh! It might be already cancelled. Thank you for your time.
user
Thank you for approaching us.
assistant