Hello.
user
Hello, how may I aid you?
assistant
I would like to cancel my recent reservation because my trip dates are got postponed, can you help me?
user
Sure, we will be happy to serve you.
assistant
Thank you.
user
Before proceeding to cancel your previous flight reservation. Can I know your name?
assistant
I am Janet Campbell.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry, we haven't found any previous reservation based on you name.
assistant
That's ok, thank you for checking.
user
Thanks for reaching us.
assistant