Hello.
user
Hello, how may I aid you today from my end?
assistant
I am Sharon Jackson. I need to change my existing reservation due to postpone of my event. Could you please help me?
user
Sure, I am here to help you out. Please allow me a moment to check the reservation status on your name.
assistant
Sure.
user
Sorry Sharon Jackson, there is no active reservation on your name in our database.
assistant
No worries, thank you for the information.
user