Hello.
user
Hello, how can I help you today?
assistant
I am planning to cancel my recent recent reservation, due to health issue. Can you please help me out?
user
Sure, we are here to help you. Can you please share your name?
assistant
My name is Kathleen Hill.
user
Please wait a moment.
assistant
Sure.
user
Sorry to say, no reservation found with your name.
assistant
That's fine, thank you for your service.
user
Thanks for reaching us.
assistant