Hi.
user
Hello, how may I serve you at this moment?
assistant
Would it be possible to change my reservation to new travel dates?
user
Sure, we are here to help you. May I know your name please?
assistant
Ok, I am Paul Davis.
user
Ok, please be on hold.
assistant
Sure.
user
Sorry, we could not find any reservation on your name.
assistant
It's ok, thank you.
user
Thank you for approaching us.
assistant