Hello.
user
Hello, how may I help you today?
assistant
I want to change my reservation due to postponed of my Cricket match, so please help me in changing.
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
Sure, my name is Christine Harris.
user
Please wait a minute.
assistant
Sure.
user
Sorry, there is no active reservation on your name to change.
assistant
No worries, thank you.
user
Thank you for choosing us.
assistant