Hello.
user
Hello, may I know your name?
assistant
My name is Christine Hernandez.
user
Christine Hernandez, how may I help you?
assistant
My football match was postponed and I want change my reservation, can you help me out?
user
I am sorry because there is no flight found with your name to change.
assistant
No problem. Thank you for checking my details.
user
You are welcome.
assistant