Hello.
user
Hello. How can I aid you today?
assistant
Can you aid me in cancelling my existing ticket?
user
Sure, I am here to help you. May I know on whose name the ticket has been reserved formerly?
assistant
Ticket was reserved on the name Virginia Anderson.
user
Sorry Virginia Anderson, there are no flights reserved on your given name formerly.
assistant
No issues. Thank you for checking.
user
Welcome, thank you for choosing us. Have a great day.
assistant