Hello.
user
Hello, how can I help you today?
assistant
Due to heavy snowfall at my destination place, I want to cancel my reservation. Will you please help me?
user
Sure, can you please share your name to check further?
assistant
Sure, I am Barbara Carter.
user
Please wait.
assistant
Sure.
user
Sorry, no reservation found on your name in our portal to cancel it.
assistant
Not a problem, thank you.
user
Thank you for contacting us.
assistant