Hi.
user
Hello. How may I help you today?
assistant
Owing to an emergency, my business conference got postponed. So I want you to change my existing reservation.
user
Sure, I'll help you in changing an existing reservation. Could you please let me know your name to check the reservation status?
assistant
Sure, I have a recent reservation with name Anthony Lee.
user
Please wait a moment.
assistant
Sure.
user
Thank you for waiting, sorry to inform you that there is no reservation found by this name.
assistant
Ok, not an issue. Thank you for your assistance.
user
Thank you for opting us.
assistant