Hello.
user
Hello. How can I guide you today?
assistant
My name is Samantha Thompson. Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I am glad to help you with that.
assistant
Thank you.
user
Sorry, no reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us, have a nice day.
assistant
Welcome.
user