Hi.
user
Hello, How exactly I can serve you the best today?
assistant
Owing to an emergency, I want to change my existing reservation.
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
Sure, Emily Anderson here.
user
Ok, please wait a minute I will get back to you with the present status.
assistant
Sure.
user
Thank you for waiting, I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
Ok, no issues at all. Thank you for your information.
user
Thank you for availing us.
assistant