Hello.
user
Hello, how may I aid you?
assistant
I want to cancel my reservation due to some health issues, so please help me to cancel my reservation.
user
Sure, may I know your name please?
assistant
Thank you for accepting my request and my name is Carolyn Garcia.
user
Based on your name we found your reservation details. Should I proceed to cancel.
assistant
Sure.
user
Your ticket has been successfully cancelled.
assistant
Thank you.
user
Thank you for contacting us.
assistant