Hello, I am Gregory Wright.
user
Hello, how may I aid you today?
assistant
I want to change my existing reservation due to heavy snow fall. Can you be my helping hand?
user
Ok. Please wait for a moment.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on name.
assistant
That's ok, not an issue. Thank you for your assistance.
user
Thank you have a joyful day.
assistant