Hi.
user
Hello, how may I help you?
assistant
Owing to an emergency, my business conference got postponed, so I want you to change my existing reservation.
user
Sure, I can help you. May I know your name?
assistant
Sure, Kevin Walker here.
user
Thank you. Please wait for a while, let me check your reservation status in our database.
assistant
Sure.
user
Sorry, I did not find any reservation under your name in our database.
assistant
Ok, no worries at all. Thank you.
user
You are most welcome.
assistant