Hello,.
user
Hello. How may I assist you?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, I am here to help you with your concern.
assistant
Thank you.
user
May I know your name please to check your reservation status?
assistant
Myself, Daniel Perez.
user
Please hold on a moment.
assistant
Ok.
user
Daniel Perez, no reservation has been found on your name in our records.
assistant
Ok, no issues. Thank you for your service.
user
Thank you for choosing us.
assistant