Hello.
user
Hello, how can I assist you for the day?
assistant
Can you help me to cancel my reservation?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
May I know your name please?
assistant
I am Catherine Parker.
user
Please wait for a while, let me check your previous reservation status.
assistant
Sure, take your time.
user
 Catherine Parker, I have found your previous reservation and I cancelled it successfully.
assistant
Thank you for your help.
user
Thank you for reaching us, have a great day.
assistant