Hi.
user
Hello, how can I guide you for today?
assistant
Could you please change my existing reservation?
user
I will help you with that.
assistant
Thank you.
user
May I know your name?
assistant
My name is Brian Young.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no active reservation found under your name in our database.
assistant
Not a problem, thank you for checking.
user
Thank you for contacting us, have a nice day.
assistant