Hello.
user
Hello, how can I aid you for today?
assistant
Due to an emergency, I just want to cancel my recent reservation. Can you please help me?
user
I am here to help you about that. Can you please provide your name for checking the reservation status?
assistant
Sure, please check my reservation on the name of Amanda Edwards.
user
Be on hold for a while to check the reservation status under your name in our booking list please.
assistant
Sure.
user
I apologise to say this Amanda Edwards, there is no active reservation under your name in our booking list to cancel your reservation.
assistant
OK, thanks for your help.
user
You are welcome, thank you for reaching us.
assistant