Hello.
user
Hello, How may I assist you?
assistant
I am Larry Gonzalez. As my tour with my cousins has been changed, help me in changing my resent reservation.
user
Sure, please hold on for a minute.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
No problem, thank you for your response.
user
Thank you for opting us.
assistant