Hello.
user
Hello, how may I aid you today?
assistant
I am willing to modify my travel dates in the past ticket because my trip is postponed. Can you please help me in changing the ticket details?
user
Sure, I am here to help you out. Please send me your name to check the reservation.
assistant
Thank you. My name is Debra Lewis.
user
Sorry, there is no active reservation on your name in our data base.
assistant
It's ok, not a problem with that. Anyways thank you for helping me.
user
Thank you for reaching us Debra Lewis.
assistant