Hi.
user
Hello, how may I be there for you?
assistant
Owing to an emergency I had to request for this cancel reservation.
user
Sure, may I know your name to check the reservation list and revert you?
assistant
My name is Margaret Nelson.
user
We found a reservation on your name. Shall I proceed to cancel it?
assistant
Please cancel reservation.
user
Your request for cancellation has been processed.
assistant
Thank you.
user
Thnak you for choosing us.
assistant