Hello.
user
Hello, how may I aid you today?
assistant
I want to cancel my reservation due to sudden demise of my Great Grandfather, so please help me to cancel.
user
Sure, we are here to help you. Can I have your name to proceed further?
assistant
Sure, I am Sharon Parker.
user
Ok, please wait a moment.
assistant
Ok, I will wait.
user
Thank you for your valuable time, sorry, no reservation found with provided name.
assistant
No issues, thanks for your effort.
user
Thank you for availing us.
assistant