Hello.
user
Hello, how may I help you?
assistant
I want to change my existing reservation, due to heavy rainfall at my destination.
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, my name is Amanda Miller.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, no reservation was found on the name of Amanda Miller.
assistant
No problem, thanks for your service.
user
Thank you for reaching us.
assistant