Hello, I am Deborah Adams.
user
Hello, how may I assist you?
assistant
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by floods. Can you help me with the cancellation?
user
Sure, please wait a minute.
assistant
Ok.
user
Thank you for waiting, there is no reservation found on your name.
assistant
Ok, no issues. Thanks for your excellent customer service.
user
Thank you for opting us.
assistant