Hello.
user
Hello. How may I help you?
assistant
Due to my health problem I want to cancel my recent reservation, can you please help me to cancel my reservation?
user
Sure, can you please tell me your name?
assistant
My name is Karen Evans.
user
Please wait a minute.
assistant
Sure.
user
Sorry, there is no active reservation found under your name.
assistant
No problem, thank you for the information.
user
Most welcome.
assistant