Hi.
user
Hello, how can I assist you?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, I can help you with that. May I know your good name please?
assistant
I am Katherine Rodriguez.
user
Please wait for a while.
assistant
Sure.
user
There is no active reservation found under your name to do cancellation.
assistant
OK, no issues. Thanks for the information.
user
Thank you for choosing us.
assistant