Hello.
user
Hello,. How may I assist you?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
user
May I know your name for further cancellation process?
assistant
Sure, my name is James Thomas.
user
Thank you for providing your name, there is a reservation found with you name.
assistant
That's ok, thank you.
user
Shall I go with cancellation?
assistant
Yes, proceed.
user
Your reservation is cancelled.
assistant
Thank you for your service.
user
Thank you for reaching us.
assistant