Hello.
user
Hello, how may I aid you?
assistant
I am Nicholas Martin, can you help me to amend my recent reservation?
user
Sure, I am here to help you out. Please allow me a moment to let the previous reservation on your name.
assistant
Ok, please take your time.
user
Sorry Martin, there is no active reservation on your name.
assistant
Ok, not a problem. Thank you for helping me with your best knowledge.
user
Thank you for reaching us.
assistant