Hello.
user
Hello, how may I help you?
assistant
I need to cancel my existing reservation, which is done recently. Can you please help me out?
user
Sure, may I know your name please?
assistant
Sure, myself Matthew Johnson.
user
Wait a while, kindly.
assistant
Please wait for a while.
user
Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
Thank's ok, no problem. Thank you for the information.
user
Thank you for reaching us.
assistant