Hello.
user
Hello, how may I help you?
assistant
I need to cancel my existing reservation, which is done recently. Can you please help me out?
user
Sure, may I know your name please?
assistant
Thank you for considering my request. Myself Helen Jones.
user
Wait a while, kindly.
assistant
Sure, I will wait for your response.
user
Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
Thank's ok, no problem. Thank you for your service.
user
Thank you for reaching us.
assistant