Hello.
user
Hello. How can I assist you today?
assistant
I want to cancel my previous ticket because my trip got cancelled. Can you help me?
user
Sure, I will help you on that.
assistant
Thank you.
user
Please mention the name for checking the reservation.
assistant
I have booked my ticket with name Joseph Hill.
user
Please give me a moment.
assistant
Ok, take your time.
user
Thank you for waiting, there is no reservation found under your name.
assistant
That's not a problem, thank you for searching.
user
Welcome, have a great day.
assistant