Hello.
user
Hello, how may I aid you today?
assistant
I want to change my existing reservation due to heavy snow fall. Can you help me for this one?
user
Sure, we are here to help you. Can I have your name to proceed?
assistant
Sure, Katherine Nelson here.
user
Thank you for your time, sorry no reservation found on your name.
assistant
No issues, thank you for the information.
user
Thank you for reaching us.
assistant