Hello.
user
Hello. How may I guide you?
assistant
I am unable to catch the flight on the departure date so, I am willing to change the trip dates. Can you please help me in changing the details?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name please to check your reservation status?
assistant
My name is Margaret Martin.
user
Please wait a moment.
assistant
Ok, take your own time.
user
Margaret, no reservation has been found on your name in our records.
assistant
It's ok, not a problem. Thank you for checking my ticket status.
user
Thank you for approaching us.
assistant