Hi.
user
Hello, how may I help you?
assistant
Owing to an emergency, I am cancelling my ticket. So, please check with name Nicole Evans for cancellation.
user
Sure, please wait a moment meanwhile I'll check the details of your reservation.
assistant
Sure.
user
Sorry Nicole, in my database I didn't found any details regarding your reservation.
assistant
Ok, thanks for sharing information.
user
Thanks for reaching us. Have a nice day!.
assistant