Hello.
user
Hello. How can I aid you?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, please provide me the name to check for the reservation status.
assistant
My name is Andrew Brown.
user
Please be on hold.
assistant
Sure.
user
Thank you for waiting.
assistant
My pleasure.
user
Here, there is no active reservation have been found under your name in our database to cancel it.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant