Hello,. I am Nancy Green.
user
Hello, how can I help you?
assistant
Owing to an an emergency I want to change my existing reservation, can you please help me with that?
user
Sure, we are here to help you. Please wait a moment.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no issues. Thanks for your information.
user
Thanks for choosing us.
assistant