Hello.
user
Hello, how may I support you today?
assistant
 I am Virginia Young want change my reservation due to an emergency.
user
Ok, I can help you with changing your reservation. Please hold on. Let me check the status.
assistant
Ok.
user
Thank you for being waiting. There was no reservation found on your name.
assistant
Thank you for your response.
user
It's my pleasure to help you. Have a good day.
assistant