Hi.
user
Hello. How can I serve you?
assistant
Please help me to cancel my recent reservation as my trip got cancelled.
user
Sure, I can help you. May I know your name?
assistant
I am William Brown.
user
Please wait a while.
assistant
Sure.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for approaching us.
assistant