Hi.
user
Hello. How can I aid you?
assistant
Please help me to change an existing reservation due to bad weather conditions in my city.
user
Sure, We are here to help you.
assistant
Thank you.
user
May I know your name?
assistant
I am Jacob Jones.
user
Give me a minute.
assistant
Sure.
user
Sorry, we couldn't find a reservation on your name to change.
assistant
Not a big issue, anyhow thank you very much for checking the reservation status.
user
Thank you for picking us.
assistant