Hi.
user
Hello, how may I aid you?
assistant
Could you please change my existing reservation due to postpone of my exams?
user
Sure, could you please provide your name?
assistant
My name is Debra Hernandez.
user
Please wait for a moment to check.
assistant
Sure.
user
Sorry to say, no reservation found on your name.
assistant
Not a problem, thank you for checking.
user
Thank you for reaching us.
assistant