Hello.
user
Hello. How may I assist you?
assistant
My trip was postponed so can you please change my travel dates in my previous reservation?
user
Yes, can you tell me your name?
assistant
Thank you, I have done it on the name of Raymond Allen.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Oh! I think I have done a wrong reservation.
user
Thank you for contacting us.
assistant
Thank you for the information.
user