Hi.
user
Hello, how can I assist you?
assistant
Could you please cancel my recent reservation due to my health issue?
user
Sure, I can help you with that. May I know your good name please?
assistant
My name is Eric Lopez.
user
Ok, please wait for a while.
assistant
Sure.
user
Eric Lopez, there is no active reservation found under your name to do cancellation.
assistant
Not an issue, thank you the information.
user
Thank you for choosing us.
assistant