Hello.
user
Hello, how may I help you today?
assistant
Mary Rodriguez here. Due to demise of my great grandfather, I want to cancel my recent reservation. Can you help me?
user
Sure Mary, I am here to help you.
assistant
Thank you.
user
Sorry Mary, there is no reservation found as per your name to cancel it.
assistant
Ok, no problem. Thank you for the information.
user
You are welcome.
assistant