Hi.
user
Hello, May I know, how can I help you today?
assistant
Prepone plan came into a picture owing to an announcement of birth of baby boy. So I need to change an existing reservation, can you please help me in that?
user
Sure, I am here to assist you in that.
assistant
Thank you.
user
May I know your good name to track the details, Can you please provide me?
assistant
My name is Nicholas Lee.
user
Ok, please hold on a moment.
assistant
Sure.
user
Sorry to specify that, there is no active reservation found on your name.
assistant
Ok, that's not a problem. Thanks for your kind information.
user
Thanks for consulting us, wish you a great day.
assistant