Hello.
user
Hello, how may I help you?
assistant
Can you please assist me with cancellation of my previous booking due to my health issues?
user
Sure, may I know your name to check?
assistant
My name is Eric Anderson.
user
I have found your reservation under your name, can I proceed to cancel?
assistant
Yes, please.
user
Your reservation is cancelled.
assistant
Thank you for helping me with cancellation of my ticket.
user
Welcome.
assistant
Welcome.
user