Hello.
user
Hello, how may I serve you today?
assistant
I need to cancel my reservation due to some changes which are made by my brother.. Can you please help me in cancellation?
user
Sure, we are here to help you. May I know your good name please?
assistant
Christine Young here.
user
Please wait a minute.
assistant
Sure.
user
Sorry, there is no active reservation on your name to cancel.
assistant
Not a problem, thank you for searching my ticket.
user
Thank you for choosing us.
assistant