Hi.
user
Hello, how can I assist you today?
assistant
I want to cancel my reservation due to health problems, can you please help me with that?
user
Sure, may I know your name please?
assistant
Steven Martin here.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry to say that, there was no reservation found with your given name.
assistant
That's ok, thank you for checking.
user
Thank you for opting us.
assistant