Hello.
user
Hello, how may I help you?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.
user
Sure, I will help you.
assistant
Thank you.
user
Could I have your name please?
assistant
Sure, myself Deborah Allen.
user
Sorry Allen, there is no reservation with your name to cancel the ticket.
assistant
Oh! It may not be booked properly due to server issue. Anyway, thank you for your time.
user
Thank you for opting us, have a great day.
assistant