Hi.
user
Hello, how may I assist you?
assistant
I am Virginia Smith. Can you help me in cancelling my recent reservation, as my exam is postponed?
user
Ok, please allow me to check with your existing reservation for a moment.
assistant
Sure.
user
Sorry for my late response and thank you for waiting.
assistant
That's ok, thank you.
user
There is no reservation is available by your name.
assistant
That's ok, thank you.
user
Thank you for choosing us. Have a nice day.
assistant