Hello.
user
Hello, how may I help you?
assistant
I want to cancel my reservation due to heavy rains at my destination place, so please help me.
user
Sure, may I know your name please?
assistant
Sure, I am Robert Jackson.
user
Wait a moment.
assistant
Sure.
user
Thank you for your time, we did not find any active reservation in your name to cancel it.
assistant
No worries, thank you.
user
Thank you for reaching us.
assistant