Hi.
user
Hello, how may I be at your service today?
assistant
Can you help me to cancel my reservation?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name to check your reservation status?
assistant
I am Ruth Baker.
user
Ok, please be on hold.
assistant
Sure.
user
We found a reservation on your name, shall I proceed with cancellation?
assistant
Ok, you can proceed to cancel.
user
Your reservation has been cancelled successfully.
assistant
Thank you for the help.
user
Thank you for opting us.
assistant