Hello.
user
Hello, how can I guide you for today?
assistant
Thomas Scott here. Due to inconvenience of my work, I want to change my reservation. Can you please help me for that?
user
Yes, I am here to help you.
assistant
Thanks for that.
user
Hold on for a minute to check the existing reservation under your name.
assistant
Ok, I will wait.
user
Sorry Scott, I am unable to find active reservations under your name.
assistant
Anyway, thanks for the information.
user
Most welcome, hope you have a nice day ahead.
assistant