Hello.
user
Hello, do you need any help from us?
assistant
Owning to an emergency, I want to cancel my recent reservation. Can you help me?
user
Sure, could I have your name please?
assistant
Sure, I am Virginia Edwards.
user
Sorry, there is no reservation matching with your name in our portal to cancel further.
assistant
Ok, not a problem. Thank you for your information.
user
Thank you for consulting us, have a great day.
assistant