Hi.
user
Hello. How can I help you today?
assistant
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
May I know your name to proceed further?
assistant
Anna Davis here.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching us.
assistant