Hello. I am Katherine Lewis.
user
Hello, may I know how best I can help you today?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, please wait.
assistant
Sure, take your time.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
That's ok, thank you for your information.
user
You are welcome.
assistant