Hello. Kenneth Smith here.
user
Hello, how can I be a help for you?
assistant
Due to sudden change in my trip location, I would like to change my reservation, can you please help me out?
user
Sure, please wait for a while.
assistant
Take your time to check.
user
Sorry, there is no reservation found on your name to change.
assistant
Oh! I think the ticket was not booked properly while I am booking. Anyways, thank you for the information.
user
Thank you for approaching us.
assistant
Welcome.
user