Hello.
user
Hello, how can I help you?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it.
user
Sure, I am here to help you.
assistant
Thank you for accepting my request.
user
Ok, Please provide your name.
assistant
Sure, I am Ryan Edwards from Phoenix.
user
Please wait for a while, I will check the status and revert to you.
assistant
Sure.
user
Thank you for your time, we did not find any reservation on your name in our database.
assistant
No worries, thank you.
user
Thank you for reaching us.
assistant