Hello.
user
Hello, how can I help you today?
assistant
I need to change my reservation due to my planned event got postponed. So please help me with that.
user
Sure, can you mention your name to check further?
assistant
Thank you. Myself Kenneth Brown.
user
Sorry, no reservation found on your name in our portal.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Thank you for contacting us.
assistant