Hi.
user
Hello.
assistant
I am Lisa Mitchell.
user
How can I help you?
assistant
We friends were planning to cancel the tour due to having some emergency work at the office. Will you help me in cancellation of the reservation?
user
Sure, I am willing to help you.
assistant
Thank you.
user
Please wait a minute I will check the reservation status and get back to you.
assistant
Sure.
user
Thanks for being patience, sorry to inform you that we did not find any reservation on your name.
assistant
No problem.
user
Thank you for reaching us, have a nice day.
assistant
Thank you for your quick response.
user