Hello.
user
Hello. How can I aid you?
assistant
I just want to cancel my recent reservation, as my NBA play offs match has been cancelled. Please cancel my ticket on the name of Betty Hernandez.
user
Ok, may I know your name? Ok, please wait.
assistant
Sure.
user
 Sorry, no reservation was found on your name.
assistant
No problem, thanks for your service.
user
 Thank you for reaching us.
assistant