Hello.
user
Hello, how can I guide you for today?
assistant
Due to bad weather, I want to change my existing reservation. Can you do it?
user
Sure, can you please provide your name?
assistant
Raymond Allen here.
user
Please give me a minute, I find your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name.
assistant
No issue, Thank you.
user
Thank you for reaching us.
assistant