Hi.
user
Hello. How may I help you?
assistant
I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
user
Please share your name to proceed?
assistant
I am James Phillips.
user
There is no active reservation found under your name.
assistant
That's ok thank you.
user
Thank you for choosing us.
assistant