Hello.
user
Hello. How may I serve you today?
assistant
Can you please assist me to cancel my active reservation?
user
Sure, may I know your name please?
assistant
Myself Matthew Lee.
user
Please wait a moment I'll check the reservation list.
assistant
Ok, I will wait.
user
Thank you for waiting, we found a reservation by this name. Shall I cancel the ticket?
assistant
Ok, please cancel it.
user
Your ticket has been cancelled successfully.
assistant
Thank you.
user
Thank you.
assistant