Hello.
user
Hello. How may I aid you today?
assistant
Could you please help me to cancel my recent reservation as my plan to meet my grand parents got postpone?
user
Sure, may I know on whose name you make a reservation?
assistant
My name is Jonathan Carter.
user
Please stay online.
assistant
Sure.
user
Thank you for your time, we did not find any active reservation with your name in our database.
assistant
No problem, thank you.
user
Thank you for opting us.
assistant