Hello.
user
Hello. In which way I can aid you at this moment?
assistant
Katherine Taylor here. I want to cancel my ticket due to snow storm in my place.
user
Sure, I will help you with that.
assistant
Ok.
user
Please wait a moment, I will check your previous reservation status.
assistant
Sure.
user
There is no previous reservation available under your name.
assistant
No problem, thank you.
user
Thank you for reaching us, have a good day.
assistant