Hi.
user
Hello. How can I help you?
assistant
 I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
user
Can I know  your name?
assistant
Susan Taylor here.
user
Reservation is cancelled.
assistant
Thank you.
user
Thank you.
assistant