Hi.
user
Hello, how may I help you today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, may I know your name please?
assistant
Myself Michelle Martinez.
user
Please wait for a mean while.
assistant
Ok.
user
Sorry Martinez, there is no reservation found as per your name to cancel.
assistant
No problem, thanks for checking.
user