Hello.
user
Hello, how may I aid you?
assistant
I am Richard Nelson. Due to health problem I need to cancel my recent reservation.
user
Sure, Please wait for a moment.
assistant
Ok.
user
Thank you for being patient, There is a reservation found on your specified name. Shall I proceed for cancellation?
assistant
Yes, you can proceed.
user
Sure, your ticket has been cancelled.
assistant
Thanks for your information.
user
Thank you for choosing us.
assistant