Hi.
user
Hello, how may I assist you?
assistant
Unfortunately, I would like to cancel my recently done reservation due to some health issues, can you please help me in this intent?
user
Sure, can you help me with your name to check your details in my records?
assistant
Ok, my name is Joshua Adams.
user
I have found your reservation in my records, can I proceed to cancel it?
assistant
Ok, please cancel it.
user
Ok, your ticket has been cancelled.
assistant
Thank you for your service.
user
Welcome.
assistant