Hi.
user
Hello. How may I assist you for the day?
assistant
I need to change my existing reservation as my exams got postponed, can you please help me with that?
user
Sure, I am gleeful to help you with that. May I know your name please?
assistant
Shirley Taylor here.
user
Please wait for a while, let me check your previous reservation status.
assistant
Sure.
user
Thank you for waiting.
assistant
Ok.
user
There is no reservation found under your name in our database to change.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for contacting us, have a great day.
assistant