Hello.
user
Hello, how may I assist you?
assistant
I have to  cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, may I know your name please?
assistant
Thank you. Please check the reservation with my name Brandon Lopez.
user
There is no active reservation found in your name.
assistant
Oh! It may not be booked properly. Anyway, thank you for your time.
user
Thank you for opting us.
assistant
Most welcome.
user