Hello.
user
Hello, how can I assist you at this moment?
assistant
Actually I am trying to modify the details in my previous ticket which is booked in the last week but due to some server problem I am not getting that. Can you please help me in changing?
user
Sure, I will help you with that. Can I have your  good name please to check your  reservation status?
assistant
Thank you for considering my request. My name is Joseph Thomas.
user
Ok,  please wait a moment.
assistant
Ok, take your time.
user
Sorry Joseph Thomas, no reservation has found under your name to change.
assistant
It's ok, not a problem with that. Thank you for checking the ticket status.
user
Thank you for choosing us, have a  good day.
assistant
Most welcome.
user