Hi.
user
Hello, how may I aid you?
assistant
 I want to cancel my recent reservation, because I want to travel with my friends on road. Can you please help me out?
user
Sure, may I know your name?
assistant
I am Justin Walker.
user
Ok, please wait a moment.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no problem. Thank you.
user
Thank you for contacting us.
assistant