Hello.
user
Hello, how could I amend you today?
assistant
I am Rachel Davis. I need to change my recent reservation due to postpone of my live event to 11/14.
user
Please wait a moment, I will check and get back to you.
assistant
Could you please help me in changing my previous reservation? Sure.
user
Sorry to inform, there is no reservation found with your given name.
assistant
Fine, thank you for your information.
user
Thank you for choosing us.
assistant