Hi.
user
Hello, how can I help you?
assistant
I want to change my existing reservation, as my holiday trip with my friends has been postponed. Can you help me?
user
Sure, we are here to assist you.
assistant
Thank you.
user
Can I have your name to check your reservation?
assistant
Sure, Rebecca Adams is my name.
user
Ok, please be on hold.
assistant
Ok, make it fast.
user
Sorry, there is no reservation found on your name.
assistant
That's ok, not an issue. Thanks for your kind help.
user
Thanks for approaching us, hope to serve you again.
assistant