Hello.
user
Hello. How can I assist you today?
assistant
Due to heavy snowfall, I would like to cancel my recent reservation. Please help me out.
user
Sure, I will help you with that. Will you mention the name for checking the reservation status?
assistant
My name is Melissa Hill.
user
Please give me a moment.
assistant
Sure, take your time.
user
Thanks for waiting, there is no reservation found under your name. Thanks for reaching us, have a great day.
assistant
Ok, thank you for your information.
user