Hello.
user
Hello. How can I aid you today?
assistant
I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, So can you please cancel it?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know on whose name the ticket has been reserved formerly?
assistant
I am Donna Perez.
user
Sorry Donna Perez, there are no flights reserved on your given name formerly.
assistant
No problem, Thanks for the information.
user
Welcome, thank you for choosing us. Have a great day.
assistant