Hello.
user
Hello, how can I help you today?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me?
user
Sure, can I have your name please?
assistant
Yes, I am Emily Anderson.
user
Ok, please hold on a moment.
assistant
Sure, I will.
user
Thanks for holding on, there is no active reservation on your given name.
assistant
Ok, not an problem. Thank you for your information.
user
Thank you for reaching us.
assistant