Hello. I am Kathleen Williams.
user
Hello, how may I help you?
assistant
Can you please change my existing reservation as my plan to go for holiday trip got postponed?
user
Sure, I am happy to help you. Please wait, let me check your reservation status.
assistant
Sure, take your time.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, not an issue. Thank you for the information.
user
You are welcome and thank you for contacting us.
assistant