Hello.
user
Hello, how may I assist you?
assistant
I am Matthew Jackson. I want to change my existing reservation, due to my press conference has been postponed. Can you help me to change my reservation?
user
Sure, we are happy to serve you. Please, hold on.
assistant
Sure.
user
Thanks for holding on, we did not found any reservation on your name.
assistant
Ok, not an issue. Thanks for your service.
user
Thank you connecting us.
assistant