Hello.
user
Hello, how may I amend you?
assistant
 I want to cancel my reservation as my adventure trip got cancelled. Can you aid me with that?
user
Sure, we are euphoric to help you. Please mention your name to check the reservation.
assistant
Sure, my name is Gary Turner.
user
Ok, please give me a minute.
assistant
Sure.
user
Thank you for your time, we did not find any reservation on your name.
assistant
No problem, thanks for your information.
user
Thank you for contacting us.
assistant