Hello.
user
Hello.
assistant
I am Catherine Phillips.
user
How can I help you today?
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, please wait for few minutes.
assistant
Sure.
user
There is no existing reservation find on your good name.
assistant
That's ok, thank you for your information.
user
Thank you for approaching us.
assistant