Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my reservation due to heavy rains at my destination place, so please help me.
user
Sure, kindly share your name.
assistant
Sure, my name is John Hall.
user
Please wait a moment.
assistant
Sure.
user
Sorry to inform, no reservation found with your name.
assistant
No worries, thank you.
user
Thanks for reaching us.
assistant