Hi.
user
Hello, what kind of help get from me?
assistant
Due to the sudden illness of my grandad, I am unable to catch a flight. So I had a request to you to cancel my recent reservation?
user
Sure, please help me with your name to cancel a reservation?
assistant
Sure, David Gonzalez here.
user
Sorry, there were no reservation found with the given name.
assistant
Ok, no issues. Thanks for serving me.
user
Thank you for reaching us.
assistant