Hello.
user
Hello, how may I assist you at this moment?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me out?
user
Sure, we are glad to help you to change it.
assistant
Thank you.
user
Can I have your name please?
assistant
My name is Michael Baker.
user
Ok, please wait.
assistant
Sure.
user
Sorry to inform you that, there was no reservation found on your name to change it.
assistant
That's ok, thank you for checking.
user
Thank you for availing us.
assistant