Hello.
user
Hello, how can I assist you today?
assistant
Myself Thomas Mitchell.
user
Nice to meet you Thomas.
assistant
Can you please cancel my flight ticket?
user
Sure, please wait for a while Thomas.
assistant
Ok, thank you for accepting my request.
user
Sorry Thomas, there is no reservation found with your name in our records.
assistant
But I got a confirmation message from your agency when I have booked my ticket now your saying there is no reservation available in your name. How is it possible?
user
We have again rechecked our database, but it is not showing any reservation under your name, may be some other person had already cancelled your reservation. So, please confirm about that and contact us again.
assistant
Ok, no problem, Thank you for your information.
user
Most welcome.
assistant