Hello.
user
Hello. How can I assist you today?
assistant
Owning to an emergency, I want to cancel my recent reservation?
user
I am happy to help you, may I know your name please?
assistant
Thank you, my name is Katherine Carter.
user
Carter, I have not found any reservation by your name.
assistant
Ok, no problem.
user
Thank you for contacting us, have a nice day.
assistant
Thank you for your information.
user