Hello.
user
Hello. How can I assist you now?
assistant
My scheduled examination dates has been postponed, could you please help me with cancelling my recent reservation?
user
Sure, I will help you with that. On which name you reserved a ticket earlier?
assistant
On the name of Timothy Lopez.
user
Sorry Lopez, no reservation found under your name.
assistant
That's ok, no issues. Thank you for the information.
user
Thank you for choosing us, have a great day.
assistant