Hello.
user
Hello. How can I help you today?
assistant
My name is Shirley Collins and I want to change my reservation.
user
Sure, I will help you with that.
assistant
Thank you.
user
Just give a moment.
assistant
Ok, take your time.
user
Sorry, no reservation is found on your name in our database.
assistant
Thank you for the information.
user
Thank you for reaching us.
assistant