Hi.
user
Hello.
assistant
I am Helen Thomas.
user
How may I lend a hand to?
assistant
Can you help me in changing my recent reservation, as my exam is postponed?
user
Thomas, I am here to help you. Let me check your reservation status in our database.
assistant
Sure.
user
Thomas sorry for inconvenience, no reservation is found with your criteria.
assistant
That's ok, thank you for checking.
user
Thank you Thomas for approaching our agency.
assistant