Hello.
user
Hello. How can I assist you?
assistant
Michael Thomas here.
user
Nice to meet you Michael Thomas.
assistant
We have a plan to visit our home town, but due to the storm I want to change my reservation. Is there any possible way?
user
I can help you with that.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
That's ok, thank you for your service.
user
You are welcome.
assistant