Hello.
user
Hello.
assistant
Donald Mitchell here.
user
How can I assist you at this moment?
assistant
I have planned a trip with my students to enjoy the holidays in water world but, some of the students were effected with health issues, so I would like to change my reservation. Can you please help me out with changing of my reservation?
user
Sure, I am happy to help you with changing your reservation.
assistant
Thank you.
user
Please wait a moment and I will check your reservation.
assistant
Sure, take your time.
user
Sorry Donald Mitchell, no reservation has found under your name to change.
assistant
Oh! I think the ticket was not booked due to server issue.
user
Thank you for choosing us, have a great day.
assistant
Anyways, thank you for the information.
user
Most welcome.
assistant