Hi.
user
Hello. How can I aid you today?
assistant
I want to change my existing reservation which is done recently due to some problems, can you please help me in this?
user
Sure, I am here to help you with that. May I know your name to check your reservation status?
assistant
Thank you. Sure, my name is Jacob Nelson.
user
Ok, please wait for a while.
assistant
Ok, I will wait.
user
Sorry to say that, there is no reservation found on your name in our records.
assistant
Ok, not an issue. Anyways, thank you for your service.
user
Thank you for opting us.
assistant