Hi.
user
Hello, may I know your good name?
assistant
Owing an emergency I want to cancel my reservation, please help me with it.
user
Ok.
assistant
Sure, I am Emily Gonzalez.
user
Ok, Give me a minute.
assistant
Ok.
user
No reservation found with your name.
assistant
Fine, thanks for your information.
user
Thank you for choosing us, have a nice day.
assistant