Hi.
user
Hello, how may I guide you today?
assistant
I want to change my existing reservation due to postpone of my exams. Can you please help me in that?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
Alexander Carter here.
user
Please wait a minute.
assistant
Ok.
user
Sorry, there is no reservation found on your name to change.
assistant
Ok, not an issue. Thank you.
user
Thank you for contacting us.
assistant