Hello.
user
Hello, how may I be there for you?
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, may I know your name?
assistant
My name is Sarah Hill.
user
Please wait for a moment.
assistant
Sure, take your time.
user
Sorry to say that, no reservation was found with your good name.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant