Hello.
user
Hello. How may I help you?
assistant
Due to my ill health, I am cancelling my trip to Dallas. Can you please cancel my recent reservation?
user
Sure, I can cancel your ticket. May I know your name?
assistant
My previous reservation has done with my name Patrick Garcia.
user
Please wait for a moment, let me check your ticket status in our website.
assistant
Sure, I will wait for your response.
user
Sorry, no reservation is found by your name.
assistant
Ok, not an issue. May be my brother has already cancelled the ticket on behalf of me. Thank you for providing information.
user
Thank you for contacting us.
assistant