Hello.
user
Hello.
assistant
I am Kevin Wilson.
user
How can I help you?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Yes, give me a moment.
assistant
Ok.
user
Sorry to inform you that there is no reservation found on your name.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant