Hi.
user
Hello. How may I assist you now?
assistant
Please help me to change my recent reservation.
user
Ok, may I know your name to check with booking?
assistant
I am Katherine Perez.
user
Please wait for a while.
assistant
Sure.
user
Katherine Perez, I am very apologetic to inform you this news, but there is no active reservation found by your name in our agency database.
assistant
No problem, thanks for your information.
user
Thank you for choosing us.
assistant