Hello.
user
Hello, how can I guide you for today?
assistant
Due to my health issues I want to cancel my recent reservation. Can you please help me about it?
user
Can I have your name to check whether your reservation is existed or not?
assistant
I am Charles Harris.
user
Sorry, there is no reservation found under your name.
assistant
Its ok, it might be done by my manager but he did not informed me yet.
user
Ok, thank you for reaching us.
assistant
Thank you for the information.
user