Hello.
user
Hello, how may I be your helping hand?
assistant
I am James Lee. Would it be possible to cancel my reservation, which I have done with my name?
user
Sure, I check with the previous reservation and let you know.
assistant
Thank you. Sure.
user
I am sorry to inform that there is no active reservation available on your name.
assistant
No problem, thank you for your information.
user
Thanks for reaching us.
assistant