Hi.
user
Hello.
assistant
Jessica Green here.
user
How may I help you today?
assistant
Due to my health concerns I am unable to make it to my holiday trip, so I want my travel dates to be changed. Can you help me in changing my flight ticket reservation?
user
Sure, we are here to help you.
assistant
Ok.
user
May I know your good name please?
assistant
I am Jessica Green.
user
Please wait a minute.
assistant
Sure.
user
Sorry, there is no active reservation on your name to change.
assistant
Ok, that is not a problem.
user
Thank you for choosing us.
assistant
Thanks for your help.
user