Hi.
user
Hello.
assistant
I am Pamela Wilson.
user
How may I help you?
assistant
Would it be possible to change my reservation, which I have done with my name?
user
Sure, please wait a moment let me check with your name in the reservation list and know you the current status.
assistant
  Ok.
user
Thank you for your time.Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
That's ok, thank you for the response.
user
Thank you for reaching us. Have a great day.
assistant