Hello.
user
Hello, how may I help you?
assistant
Owing to an emergency, I want to change an existing reservation, so please help me in changing the reservation.
user
Sure, may I know your name please?
assistant
Myself Barbara Lopez.
user
Ok, please hold on for a moment.
assistant
Ok.
user
Sorry to inform you that there is no active reservation found with your name in our records.
assistant
Not an issue. Thank you.
user
Most welcome.
assistant