Hello.
user
Hello, how can I assist you?
assistant
Owing to an emergency, I want cancel my recent reservation. Can you help me?
user
Sure, may I know your name?
assistant
Yes, I am Edward Baker.
user
Please give me a moment to check your ticket status.
assistant
Sure, take your own time.
user
Sorry Edward Baker, no reservation is available by your name.
assistant
Ok, not an problem. Thank you for your help.
user
Thank you for reaching us.
assistant