Hello.
user
Hello. How may I assist you?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I will help you. May I know your name please to check your reservation status?
assistant
Thank you. My name is Scott Hall.
user
Scott Hall, no reservation has been found on your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant
Welcome.
user