Hello,.
user
Hello, How exactly I can serve you the best today?
assistant
I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me?
user
Sure, We are here to help you.
assistant
Thank you.
user
May I know your name to check your details in our database?
assistant
Susan Davis, is my name.
user
Please wait for a while.
assistant
Sure, I will wait for your response.
user
 Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, Thanks for your service.
user
Thank you for reaching us.
assistant