Hello.
user
Hello, how can I oblige you today?
assistant
I would like to change my reservation as my exams postponed to some other dates, can you please help me out with that?
user
Sure, may I know your good name?
assistant
Myself Susan Harris.
user
Please hold a moment.
assistant
Sure.
user
Thank you for waiting, there is no active reservation found with the given name.
assistant
Ok, no problem. Anyway thank you for checking out.
user
Thank you.
assistant