Hello.
user
Hello, how may I aid you?
assistant
I would like to cancel my reservation as my exams cancelled, can you please help me out with that?
user
Sure, may I know your name?
assistant
Thank you. Myself Angela King.
user
Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry Angela King, no reservation is available by your name.
assistant
Ok, no problem. Anyway thank you for checking out.
user
Thank you for reaching us.
assistant