Hello.
user
Hello, How can I help you?
assistant
I want to change my existing reservation, due to health issue.
user
Sure, I am here to assist you.
assistant
Thank you.
user
May I know your name, to check your reservation status?
assistant
Sure, myself Ruth Davis.
user
Thanks for the details, please wait for a while.
assistant
Sure, I will wait for your response.
user
Sorry for the inconvenience, there is no active reservation on your name to change it.
assistant
Ok, not an issue. Thank you for your quick response.
user
Thanks for approaching us.
assistant