Hello. Richard Taylor here.
user
Hello, how may I aid you Taylor?
assistant
Due to sudden health issue, I would like to change my reservation to another date. Can you please help me out with that?
user
Yes, I am here to help you.
assistant
Thank you.
user
Sorry Taylor, there is no active reservations under your name.
assistant
Oh! I think the ticket was not booked due to server issue.
user
Yes.
assistant
Thank you for the information.
user
My pleasure, thank you for reaching out here.
assistant
Welcome.
user