Hello.
user
Hello. How can I assist you?
assistant
Due to sudden change in my exam dates I need to change my existing reservation can you help me changing my reservation?
user
Sure, I can help you. Can I know your name?
assistant
I am Elizabeth Moore.
user
Give me a minute.
assistant
Sure.
user
Thanks for your time. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
No problem, thank you for the information.
user
Thank you for consulting us.
assistant