Hello.
user
Hello, how may I aid you?
assistant
I need to cancel my recent reservation, due to heavy rainfall at my destination. Can you help me to cancel it?
user
Sure, wait a minute.
assistant
Ok.
user
To proceed further may I know your name?
assistant
Sure, my name is Scott Evans.
user
We could not found any reservation on your name.
assistant
Ok, Thanks for your response.
user
Thank you.
assistant