Hi.
user
Hello. How can I aid you?
assistant
Earlier I made a reservation for my trip through an agent but, agent booked on wrong date. So, I request you to please change it to my actual date.
user
Sure, We are here to help you.
assistant
Thank you.
user
May I know your name?
assistant
I am Joseph Perez.
user
Give me a  minute.
assistant
Ok.
user
We didn't found any reservation by this name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant