Hello.
user
Hello. What kind of service do you expect from our agency?
assistant
I have to cancel my reservation which I have done earlier to participate in dance programme, but unfortunately I have to stay back here to take care of my injured friend. Can you please help me out in cancelling my reservation?
user
Sure, we are here to help you out from our side. To proceed further you need to share your name, can you please mention your name?
assistant
Thank you, I am Rebecca Hernandez here.
user
Ok, please give me a moment. Let me check out with that.
assistant
Ok, sure. I will wait for your response.
user
Sorry, there is no reservation found on your name in our records.
assistant
Ok, no problem. Anyways, thank you.
user
Thank you for approaching us.
assistant