Hello. Shirley Mitchell here.
user
Hello Shirley, how may I help you?
assistant
I have booked my ticket yesterday but suddenly I have changed my plans. Can you cancel my ticket?
user
Sure, just hold on for a moment.
assistant
Sure.
user
Sorry, there is no reservation found with your name in our records.
assistant
That's fine. Thank you for checking.
user
It's my pleasure.
assistant