Hello.
user
Hello. How may I assist you?
assistant
My name is Emma Turner and I would like to cancel my reservation because of my bad health condition.
user
Sure, I am here to help you out. May I know your name please?
assistant
Emma Turner.
user
Wait a moment please.
assistant
Sure, take your time.
user
Emma Turner, we haven't found any reservation under your name in our database.
assistant
No issue, thank you for the information.
user
Thank you for reaching us.
assistant