Hi.
user
Hello, how may I aid you today?
assistant
I want to cancel my recent  reservation due to sudden cancellation of my trip. Can you help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
Can I have your name to proceed further?
assistant
I am Cynthia Green.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for your time, sorry no reservation found on your name.
assistant
That's ok, not an issue. Thank you for checking.
user
Thank you for opting us.
assistant