Hi. I am Emily Wilson.
user
Hello, how may I aid you today?
assistant
I would like to change my existing reservation, can you please help me in changing?
user
Sure, we are glad to help you.
assistant
Thank you.
user
Please hold for a moment.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us.
assistant