Hello.
user
Hello, how may I support you?
assistant
Can you help me with the flight ticket modification which I had done last month?
user
Sure, please let me know your name to check the status and revert you.
assistant
Sure, I am Samantha Davis.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no reservation found by your name in our data base.
assistant
Thank you for your information.
user
Thank you for choosing us.
assistant