Hello.
user
Hello. How can I assist you?
assistant
I need you to amend my travelling dates to New York. Please help me.
user
Ok, may I know your name?
assistant
Yes, I am happy to say that my name is Thomas Walker.
user
Please wait.
assistant
Sure, I will wait.
user
Sorry, no reservation found on your name.
assistant
That's ok. Thanks for your time.
user
Thank you for reaching us.
assistant