Hi.
user
Hello, how may I assist you today?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, we are here to help you.
assistant
Sure.
user
Can I have your name to proceed further?
assistant
I am Karen Adams.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for your time, sorry no reservation found on your name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for reaching us.
assistant