Hello.
user
Hello, how can I assist you?
assistant
I want to cancel my reservation, so please help me in the cancellation.
user
Sure, I can help you with that. May I know your good name please?
assistant
Myself Joshua Parker.
user
Please allow me a minute to check your reservation status.
assistant
Ok.
user
Joshua Parker, there is no active reservation found under your name to do cancellation.
assistant
Not an issue. Thank you.
user
Thank you for reaching us.
assistant