Hi. I am Susan Lee.
user
Hello Susan, how may I help you today?
assistant
Can you cancel my flight ticket reservation? As my cricket match is been postponed due to bad weather in New York.
user
Sure, I am here to help you with this.
assistant
Ok.
user
Sorry Susan, no reservation found under your name to cancel it.
assistant
That's ok, thank you for your information.
user
You are welcome.
assistant