Hi.
user
Hello, how may I guide you?
assistant
Due to heavy rains in my existing location, I want to cancel my reservation. Could you help me in cancellation of ticket?
user
Sure, can I know your name?
assistant
Ok, my name is Brandon White.
user
I am sorry Brandon, there are no reservations with your name.
assistant
Ok, not an issue. Thank you for helping me.
user
Thank you, have a good day.
assistant