Hello.
user
Hello, how may I assist you?
assistant
I am Jason Clark. I want  to cancel my reservation, due to sunned change in climate. Can you help in that?
user
Sure, please wait a moment, I will check and get back to you.
assistant
Ok.
user
There is no reservation on your name.
assistant
Oh! That's fine.
user
Thanks for choosing us.
assistant
Thank you for your information.
user