Hello.
user
Hello. How can I help you?
assistant
Owing to an emergency, I want to change my existing reservation. Can you help me in that?
user
Sure.
assistant
Thank you.
user
Please let me know your name?
assistant
Myself Steven Anderson.
user
Let me check with your recent reservation details.
assistant
Ok.
user
Sorry there is no reservation by your name.
assistant
Ok, no problem. Thank you.
user
Thank you.
assistant