Hello.
user
Hello, how can I help you today?
assistant
Due to bad weather condition in my city, I am planning to cancel my reservation. Can you help me?
user
Sure, can I know your name please?
assistant
Myself Dorothy Brown.
user
Sorry Dorothy, there is  no reservation found with your name in our records.
assistant
It's ok. Anyway, thank you for your help.
user
Thank you for approaching us.
assistant