Hello,.
user
Hello, how may I abet you?
assistant
I am Kimberly Wilson. I just want to change my existing reservation, due to sudden demise of my grand mother. Can you please help me with that?
user
Sure, let me check the reservation list and revert you.
assistant
Sure.
user
We could not find any reservation made by the name you mentioned above.
assistant
Ok, no issue Thank you.
user
Thank you for reaching us.
assistant