Hello.
user
Hello. How may I aid you today?
assistant
I would like to change my recent reservation due to some personal issues, will you help me with that?
user
Sure, I will help you with that. May I know your name please?
assistant
Thank you for accepting my request, myself Rachel Wilson.
user
I am sorry to say that there is no reservation found under your name.
assistant
Ok, not an issue.
user
Thank you for reaching us.
assistant
Thank you for your information.
user