Hello.
user
Hello, how can I help you today?
assistant
My name is Susan Campbell, I want to change my reservation as my plan to visit my friend's home is postponed. Can you change my reservation?
user
Sure, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
Ok, thank you for the information.
user
Thank you for opting us.
assistant