Hello.
user
Hello, how may I help you?
assistant
Myself Elizabeth Lee. I want to change my existing reservation, can you help me?
user
Sure, I am happy to help you. Please be on hold, let me check your reservation status.
assistant
Thank you. I will wait for your response.
user
I am sorry, there is no reservation under your name in our database.
assistant
That's ok, no problem. Thank you for the information.
user
You are welcome and thank you for reaching us.
assistant