Hello.
user
Hello. Hello how may I assist you today?
assistant
I want to change my existing reservation due to bad health issues. Can you help me with that?
user
I am sorry to hear that. I will help you.
assistant
Thank you.
user
Please let me know with your name.
assistant
I am Catherine Perez.
user
Please allow me a minute.
assistant
Sure.
user
Thank you. Catherine Perez, I am really sorry to inform you that there is no booking done on your name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us. Have a great time.
assistant