Hello.
user
Hello, may I know how best I can help you today?
assistant
I made a reservation earlier on the name of Jonathan Thompson, but your agent misplaced my origin code. Can you please help me to change my reservation?
user
Sorry for the inconvenience caused. Please wait for a moment, I will check with the reservation on your name to change it.
assistant
Sure, I will wait.
user
Thanks for your time. We regret that, there was no reservation found on your name.
assistant
Ok, Thank you for providing information.
user
Thank you for consulting our service. Have a nice day.
assistant