Hi.
user
Hello, how may I aid you today?
assistant
Due to huge sand storm, I'm planning to change my recent reservation details. Can you please amend my recent reservation?
user
Sure, we are here to help you. Can I have your name to proceed further?
assistant
Sure, my name is Richard Edwards.
user
Thank you for your time, sorry no reservation found on your name.
assistant
That's ok, thank you for giving the information.
user
Thank you for reaching us.
assistant