Hello.
user
Hello, how may I help you?
assistant
Owing to an emergency I had to request for this cancel reservation.
user
Sure, may I know your name?
assistant
Sure, I am Joseph Perez.
user
Wait a minute.
assistant
Ok, I will wait.
user
There was no reservation found on your name.
assistant
Ok, Thank you for your service.
user
Thank you for reaching us.
assistant