Hello.
user
Hello, how can I assist you?
assistant
I want to cancel my reservation due to Sandstorms at my destination place, so please help me to cancel.
user
Sure, may I know your name to check your details in our database?
assistant
Sure, my name is Sandra Hill.
user
Ok, please wait a moment. I will check and get back to you.
assistant
Sure.
user
Sorry to say you that there is no reservation found on the name Sandra Hill.
assistant
No problem, thanks for your service.
user
Thank you for contacting us.
assistant