Hello.
user
Hello, how can I help you today?
assistant
I am planning to cancel my recent reservation,due to health issue. Can you please help me out?
user
Sure, may I know your good name?
assistant
My name is Scott Wright.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us.
assistant