Hello.
user
Hello. How may I assist you today?
assistant
I am Katherine Harris. My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, I will try to help you, please wait for a minute.
assistant
Sure, take your time.
user
Sorry, I could not find any reservation with your name in our database.
assistant
That's ok, not an issue. Anyways, thank you for the information.
user
Welcome.
assistant