Hello, Betty Robinson here.
user
Hello, how can I assist you?
assistant
I want to cancel my recent reservation, due to postponement of concert to be held at the place where I wanted to visit. Can you help me out?
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry to say, no reservations found with your name to cancel the ticket.
assistant
That's ok. Thank you for your time.
user
Thank you for reaching us.
assistant