Hello.
user
Hello, how can I help you?
assistant
I would like to change my flight reservation as my trip got postponed, can you please help me?
user
Sure, I am glad to help you. May I know your name to check with the status?
assistant
My name is Sharon Edwards.
user
Please wait a moment while i check with the status.
assistant
Ok.
user
Thank you for waiting. Sharon Edwards, I am afraid that there is no active reservation found under your name to amend.
assistant
Ok, thank you for the information.
user
Thank you for reaching us.
assistant