Hi.
user
Hello.
assistant
I am Raymond Hill.
user
Hill, how may I assist you at this moment?
assistant
As my exams are postponed, I want to cancel my reservation. Can you help me?
user
Sure, I will help you in cancelling, wait for a moment please to check your reservation status.
assistant
Sure, take your time.
user
Hill, I did not find any reservation with your name.
assistant
No issue, thank you for checking.
user
My pleasure, have a nice day.
assistant