Hi.
user
Hello. How can I aid you?
assistant
Owing to an emergency, I want to change my reservation. Can you please help me with that?
user
Sure, please provide me the name to check for the status.
assistant
I am Cynthia Thomas.
user
Ok, please be on hold.
assistant
Ok.
user
Thank you for waiting. Here, there is no active reservation have been found under your name in our database to amend it.
assistant
No issues, thank you.
user
Thank you for reaching us.
assistant