Hello.
user
Hello.
assistant
I am William Thomas.
user
How may I assist you today?
assistant
I want to change my existing reservation due to heavy rainfall, can you please help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
Sorry to inform you that there is no active reservation found on your given name.
assistant
Not an issue, thank you.
user
Thanks for contacting us.
assistant