Hello.
user
Hello. How may I assist you?
assistant
I am Kenneth Garcia. I want to change my existing reservation, due to some health issue. Can you please help me out?
user
Sure, I am here to help you.
assistant
Thank you for accepting my request.
user
Please wait a moment, I will check your reservation status.
assistant
Sure, I will wait for your information.
user
Garcia, no reservation has been found on your name in our database.
assistant
That's ok, not an issue. Anyway thank you for checking.
user
Thank you for approaching us.
assistant