Hello.
user
Hello. I hope you are good today, how can I help you?
assistant
Actually my Hockey competition is postponed so that I want to change an existing reservation, can you help me?
user
Sure, please give a moment. May I know your name please?
assistant
Yes, I am Samuel Brown.
user
There is no reservation  on your name, Samuel.
assistant
Ok, no problem.
user
Thanks for reaching us.
assistant
Thank you for your information.
user