Hi.
user
Hello, how may I help you?
assistant
Can you help me to cancel my reservation? Because my exam is cancelled.
user
Sure, may I know your name please?
assistant
My name is Kenneth Adams.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, there was no reservation found with your given name.
assistant
No issues, thank you for your time.
user
Thank you for opting us.
assistant