Hello.
user
Hello. How may I assist you today?
assistant
Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.
user
Sure, may I know your name to check with the details.
assistant
Myself Ronald Young.
user
Please wait a moment.
assistant
Ok.
user
Sorry, there are no active reservations on your name to cancel.
assistant
Not an issue. Thank you.
user
Thank you for reaching our service.
assistant