Hello.
user
Hello, how can I aid you today?
assistant
I want to change my existing reservation as I am sick and cannot go on the trip right now. Can you please help?
user
Sure, may I know your good name?
assistant
Mt name is Kenneth Johnson.
user
Please wait for a moment.
assistant
Sure.
user
Thank you for waiting, there is no active reservation found on your name.
assistant
No problem, thank you for checking it.
user
Thank you.
assistant