Hi.
user
Hello. How may I aid you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I am here to help you. May I know your name to check your reservation status?
assistant
Myself Lisa Martinez.
user
Sorry Martinez, there is no reservation found on your name in our database.
assistant
No problem, thanks for checking.
user
Thank you for reaching us.
assistant