Hello.
user
Hello, how may I assist you at present?
assistant
I am Jessica Hernandez, I want to cancel my reservation due to sudden demise of my grandfather. Can you cancel my ticket?
user
Sure, we are here to help you with cancellation.
assistant
Thank you.
user
Please wait for a moment.
assistant
Sure.
user
Thanks for your time, there was no reservation found on your name.
assistant
Thank you.
user
Thank you for approaching us.
assistant