Hello.
user
Hello. How can I  help you?
assistant
I am Virginia Edwards. My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, just a moment please.
assistant
Sure, take your time.
user
I am sorry no reservation found on your name.
assistant
That's ok, not an issue. Anyways, thank you for the information.
user
Thank you for choosing us.
assistant