Hello.
user
Hello, how can i help you today?
assistant
I am planning to change an existing reservation, due to health issue. Can you please change my reservation?
user
Sure, can I have your name please?
assistant
My name is Steven Rodriguez.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
That's fine, thank you for your help.
user
Thank you for reaching us.
assistant