Hi.
user
Hello. How may I assist you?
assistant
I need to cancel my reservation as I am not able to make my trip. Can you please help me with that?
user
Sure, I am here to help you out.
assistant
Thank you for considering my request.
user
May I know your name please?
assistant
Sure, my name is Kimberly Thomas.
user
Kimberly Thomas, we haven't found any reservation under your name in our database.
assistant
Not a problem, anyways thank you for the information.
user
Thank you for choosing us.
assistant