Hello.
user
Hello, how may I assist you?
assistant
I was fallen ill due to which I would like to change my existing reservation. Can you help me?
user
Sure, I will help you out in that. Please provide me your name to check the previous reservation details?
assistant
Please check with the name William Lopez.
user
Sorry Lopez, no reservation found on your name.
assistant
That's fine, no issues. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant