Hi.
user
Hello. How  can I help you?
assistant
I want to cancel my reservation which is done recently due to some problems, can you please help me?
user
Sure, just a moment please.
assistant
Ok, take your time.
user
May I know your name please.
assistant
Sure, my name is Andrew Rodriguez.
user
I am sorry no reservation found on your name. Than you for choosing us.
assistant
Ok, no problem. Thank you for your service.
user