Hi.
user
Hello, how may I aid you?
assistant
Actually, I want to change my reservation which is done recently due to some health issues, can you please help me in this?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, my name is Susan Turner.
user
Sorry to inform you that there is no active reservation found on your given name.
assistant
Ok, not an issue. Anyways, thank you for your service.
user
Thanks for contacting us.
assistant