Hello.
user
Hello, how can I assist you today?
assistant
I want to cancel my reservation due to heavy rainfall at my place, can you please help me?
user
Sure, may I know your name please?
assistant
My name is Jason Carter.
user
Ok, please wait for a while.
assistant
Sure.
user
We found a reservation with your given name, shall I cancel it?
assistant
Ok, please cancel it.
user
Your flight ticket has been cancelled.
assistant
Thank you.
user
Thank you for choosing us.
assistant