Hello.
user
Hello, how can I help you?
assistant
I am planning to change an existing reservation, due to bad weather condition. Can you please change my reservation?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name please?
assistant
I am Donna Thomas.
user
Sorry to say, there is no reservation on your name in our database.
assistant
That's fine, thank you for your help.
user
Thank you for opting us.
assistant