Hi.
user
Hello. How may I help you?
assistant
I want to change my reservation as my brother met with an accident. Can you please do that for me?
user
Sorry to hear that, please provide your name to change your reservation.
assistant
Sure, my name is Steven Moore.
user
Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry Moore, no reservation is found by your name.
assistant
No problem, thank you for checking.
user
Thank you for reaching us.
assistant