Hello.
user
Hello, how may I aid you for today?
assistant
I am Katherine Thompson. Can you please  help me with cancelling my reservation due to my planned event got cancelled?
user
Sure, I will help you with that Thompson.
assistant
Thank you.
user
As per your request I have checked your previous reservation and I have found that. As per you interest I have cancelled it.
assistant
Thank you for your help.
user
Most welcome, thank you for availing our service.
assistant