Hello.
user
Hello, how may I aid you today?
assistant
Kenneth Williams here. Due to sudden health issue, I am not able to travel in a flight on those date that I want to travel. So, I would like to change my reservation. Can you please help me out with that?
user
Sure, I am here to help you. Please hold on.
assistant
Thank you, take your time.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Oh! Not an issue. Anyway, thank you for the information.
user
Thank you for reaching us.
assistant
Welcome.
user