Hi.
user
Hello, how can I aid you?
assistant
Owing to an emergency I need to change my reservation, can you please help me?
user
Sure, we are here to assist you.
assistant
Thank you.
user
In whose name, the reservation has been made earlier?
assistant
I am Kathleen Adams.
user
Please wait for a while.
assistant
Ok.
user
Thanks for your time, there is no active reservation found in your name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant