Hi.
user
Hello. How can I help you today?
assistant
I want to cancel my recent reservation due to an emergency, can you please help me?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Sure, my name is Joseph Hall here.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, not an issue.Thank you for your information.
user
Thank you for opting us.
assistant