Hello.
user
Hello, how could I aid you today?
assistant
As my plan to visit my grand parents house got postponed, I need to change my reservation. Can you help me with that?
user
May I know your name please?
assistant
I am Elizabeth Phillips.
user
Just hold on a minute, I will check and get back to you.
assistant
Sure.
user
Sorry to inform, there is no reservation found with your given name.
assistant
It's ok.
user
Thank you for choosing us.
assistant
Thank you for the information.
user