Hello.
user
Hello, how can I help you at this moment?
assistant
I want to change my reservation due to postponed of my exam to other dates, so please help me.
user
Sure, I can help you with that reservation changing.
assistant
Thank you.
user
Please hold for a while, let me check you previous reservation status.
assistant
Please check my reservation on the name of Emma Phillips.
user
Thank you for waiting. Sorry to tell you that, there is no active reservation found with your name in our reservation list to change it.
assistant
No issues, thank you for your effort.
user
Thank you for reaching our agency.
assistant