Hello.
user
Hello. How can I help you at this moment?
assistant
I want to change my existing reservation due to bad health issues.
user
Sure, we are here to help you with this.
assistant
Thank you.
user
May I know your name please?
assistant
I am Anna Clark.
user
Please hold for a while, let me check your previous reservation status.
assistant
Sure.
user
Thank you for waiting. There is no active reservation found with your name in our database to change it.
assistant
Ok, no issues. Thank you for your service.
user
Thank you for reaching us, have a great day.
assistant