Hello.
user
Hello, how may I aid you?
assistant
Owing to an emergency I had to request for this cancellation. Can you please help me to cancel my recent reservation?
user
Sure, please let me know your good name?
assistant
Emma Mitchell is my name.
user
Please wait for a moment.
assistant
Sure, I will wait.
user
Thanks for waiting, no reservation found with your name to cancel.
assistant
That's not a problem. Thanks for your information.
user
Thanks for contacting us.
assistant