Hi.
user
Hello, how may I aid you today?
assistant
I would like to cancel my reservation as I met with an accident, please help me out.
user
Sure, we are here to help you.
assistant
Thank you so much.
user
Can I have your name to proceed further?
assistant
My name is Rebecca Allen.
user
Ok, please wait.
assistant
Sure.
user
Thank you for your time, sorry no reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you for opting us.
assistant