Hello.
user
Hello, how can I assist you today?
assistant
I am planning to change an existing reservation, due to health issue. Can you please change my reservation?
user
Sure, I will help you with that. Let me know your name to check your reservation?
assistant
My name is Steven Garcia.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
That's fine, thank you for your service.
user
Thank you for choosing us.
assistant