Hello.
user
Hello, how can I aid you?
assistant
Can you please cancel my reservation, due to cancel of my trip with friends?
user
I am glad to help you with your concern. May I know your name to check with the status?
assistant
Thank you and my name is Samantha Allen.
user
Thank you for sharing your name. Please wait a moment.
assistant
Sure.
user
Thank you for waiting. Sorry, there is no active reservation found under your name to cancel.
assistant
Ok, no issue. Thank you.
user
Thank you for reaching us.
assistant