Hello.
user
Hello, may I know for what service are you looking for?
assistant
I was fallen ill due to which I would like to cancel my reservation. Can you help me?
user
Sure, I will help you with that. May I know your name to check your reservation status?
assistant
My name is William Lewis.
user
Lewis, there is no reservation found under your name in our database.
assistant
That's fine, anyways, thank you for the information.
user
Thank you so much for reaching us.
assistant