Hi.
user
Hello, how may I help you?
assistant
I would like to amend an existing reservation, can you please help me?
user
Sure, may I know your name to proceed?
assistant
Sure, I am Justin Turner here.
user
Please wait for a moment to check your reservation status.
assistant
Sure, I will wait.
user
Thank you for waiting, no reservation found on your name in my records.
assistant
Ok, not an issue.
user
Thank you for reaching us.
assistant
Thank you for your information.
user