Hello, I am Anna Robinson.
user
Hello, how may I help you today?
assistant
Due to sudden death of my grandmother I need to cancel my recent reservation can you please help me in cancelling the reservation.
user
Sure, we are ready to help you.
assistant
Thank you.
user
Please hold on.
assistant
Sure.
user
Thanks for being patience. We found there is no reservation on your name.
assistant
No problem. Thank you for the information.
user
Thank you for reaching us, have a good day.
assistant