Hi.
user
Hello. How can I help you today?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you please help me in this?
user
Ok, may I know your name?
assistant
I am Katherine Brown.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, no reservation found on your name to cancel.
assistant
No issues, thank you.
user
Thank you for reaching us.
assistant