Hi.
user
Hello, how may I guide you today?
assistant
Please help me to change my recent reservation.
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
Jonathan Martin.
user
Please wait a minute.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Thank you for your information.
user
Thank you for choosing us.
assistant