Hello.
user
Hello, how may I help you now?
assistant
I want to cancel my reservation due to heavy rains at my place, so please help me in cancellation.
user
sure, I will help you with that. May I know your name please?
assistant
Sure, I am Dorothy Smith.
user
Please wait for a moment.
assistant
Sure.
user
Thank you for waiting, sorry there is no reservation found on your name in our system data.
assistant
No issues, thank you.
user
Thank you for visiting us, we hope see you again.
assistant