Hello.
user
Hello, how may I aid you for today?
assistant
I want to cancel my recent reservation because of some personal work. Can you please help me for cancelling the recent reservation?
user
Sure, I am here to help you about that. Can you please help me with your name so that I can check the active reservation status under your name?
assistant
Thank you, my name is Donna Scott.
user
Hold on for a minute please to check.
assistant
Sure.
user
Sorry Scott, there is no reservations under your name to cancel.
assistant
Ok, no problem.
user
Ok.
assistant
Thank you for your information.
user