Hello.
user
Hello, how can I best address you now?
assistant
My name is Emma Perez, I want to change my reservation as my plan to meet my friend is postponed. Can you change my reservation?
user
Sure, I can help you in that. Please wait for a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Thank you for the information.
user
Thanks for choosing us.
assistant