Hi.
user
Hello, how can I assist you today?
assistant
Owing to an emergency, I want to change my existing reservation. Can you please help me in that?
user
Sure, I am here to help you in that.
assistant
Thank you.
user
May I know your good name please to track the details?
assistant
Myself Jacob Baker.
user
Ok, Please stay online, I will check the previous list and revert to you.
assistant
Ok.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
Ok, no problem. Thank you.
user
Thanks for consulting us, wish you a nice day.
assistant