Hi.
user
Hello.
assistant
Myself Jacob Wright.
user
How may I serve you at this moment?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me with that?
user
Sure, please hold for a moment, let me check with your recent reservation status.
assistant
Ok.
user
There is no existing reservation found on your name in our records.
assistant
No problem, thank you for your information.
user
Thank you for approaching us.
assistant