Hello. I am Brian Young.
user
Hello. How may I guide you today?
assistant
I want to change my existing reservation, due to heavy rainfall in Seattle, can you help me in changing?
user
Sure, I will help you with that.
assistant
Sure, take your time.
user
I am sorry to say that there is no reservation found under your name.
assistant
That's ok, thank you for your information.
user
Thank you for your service.
assistant