Hi.
user
Hello. How may I assist you?
assistant
Carol Clark here. I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
user
Sure, I am here to help you out with that. May I know your travelling dates please? Wait a moment please.
assistant
Ok.
user
Carol Clark, we haven't found any reservation under your name in our database.
assistant
That's ok, thank you for your help.
user
Thank you for choosing us.
assistant