Hello.
user
Hello.
assistant
Samuel Edwards here.
user
How may I help you?
assistant
Due to some reason ,I have cancelled my trip. So, can you cancel my ticket?
user
Sure. Please wait a second.
assistant
Sure.
user
Samuel, there is no reservation found on your details.
assistant
It's  ok. Thank you for your information.
user
Thank you for reaching us.
assistant