Hello, I am Brian Johnson.
user
Hello, How can I help you now?
assistant
Due to an emergency meeting at office, I want to cancel my reservation. Can you help me with that?
user
 Sure, give me just a minute while I figure this out for you.
assistant
OK.
user
Thanks for your time. We found a reservation on the name of Brian Johnson. Shall I proceed for the cancellation?
assistant
Ok, Please cancel my ticket.
user
Your reservation has been cancelled.
assistant
Thanks for your excellent service to the customer.
user
Thanks for choosing us regarding your cancellation process.
assistant