Hello,.
user
Hello, how can I help you?
assistant
I have planned to visit Austin but due to heavy snowfall, I want to cancel my reservation. Can you please help me in cancellation?
user
Sure, I am here to help you. Please stand by.
assistant
Ok.
user
May I know your name please?
assistant
My name is Christine Edwards.
user
Thank you for your name, sorry to say no reservation found on your name.
assistant
Not an issue, thank you.
user
Thank you for reaching us, have a nice day.
assistant