Hello.
user
Hello. How may I guide you today?
assistant
I want to cancel my reservation due to heavy rains at my destination place, so please help me.
user
Sure, I will help you with that.
assistant
Thank you.
user
Can I know your name to check your previous reservation?
assistant
Sure, I am Brandon Robinson.
user
Please hold on a moment.
assistant
Sure.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
No worries, thank you.
user
Thank you for reaching us, have a great day.
assistant