Hello.
user
Hello, how may I assist you now?
assistant
I am Robert Nelson. Due to some entrepreneurship meeting, I am going to change my existing reservation. Can you please help me in changing the reservation?
user
Ok, may I know your name to check with your booking status? Please be on hold for a while.
assistant
Sure.
user
Robert Nelson, there is no reservation found by your name.
assistant
No problem, thank you for the information.
user
Thank you for reaching us, have a nice day.
assistant