Hi, I want to change an existing reservation.
user
Hello, we are glad to serve you. Could you please provide your name?
assistant
Sure, my name is Scott Harris.
user
OK, please wait for a while, let me check and revert to you.
assistant
OK.
user
Sorry, no reservation found with this name.
assistant
OK, no issue. Thanks for your information.
user
Pleasure to serve you, thanks for contacting us.
assistant
Thank you.
user