Hello.
user
Hello, how may I assist you today?
assistant
Please change my existing reservation due to some health issues?
user
Sure, may I know your name please?
assistant
Sure, I am Rebecca Anderson.
user
Please wait for a moment.
assistant
Sure.
user
Sorry Anderson, there is no reservation found as per your name in our database.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us with a query.
assistant