Hello.
user
Hello, how may I be of your helping hand?
assistant
Can you please help me to cancel my ticket? Because I am unable to do for the trip due to some financial issues.
user
Sure, may I know your name please?
assistant
Thank you. My name is Kenneth Hernandez.
user
Please standby.
assistant
Ok, I will wait.
user
Thank you for your time, we did not find any active reservation in your name to cancel.
assistant
It's ok, not an issue. Thank you for checking my ticket status.
user
Thank you for opting us.
assistant