Hello.
user
Hello, how may I help you today?
assistant
My friend met with an accident, so he said me to cancel his reservation. Can you please help me to cancel his reservation?
user
Sure, can I know the name on which the ticket has been reserved please?
assistant
Sure, his name is Dennis Collins.
user
Sorry, there is no reservation found on his name.
assistant
No problem, thank you for checking.
user
It's our duty, thank you for approaching us.
assistant