Hello, I am Cynthia Martin.
user
Hello Martin, how may I aid you?
assistant
I want to cancel my ticket due to an emergency. Can you help me?
user
Sure, I am here to help you. May I know your travel dates please?
assistant
First check the reservation with my name.
user
Sorry Martin, there are no flights reserved on your given name.
assistant
No issues. Thank you for checking.
user
Welcome, thank you for choosing us. Have a great day.
assistant
You are welcome.
user