Hi.
user
Hello. How may I aid you?
assistant
I just wants to cancel my reservation, as my visa got rejected with the name of Jacob Green.
user
Ok, I will help you with that. Please, wait a minute.
assistant
Thank you.
user
Thank you for being patience.
assistant
It's ok.
user
I did not find any reservation on your name to proceed for cancellation.
assistant
Thank you for your assistance.
user
Thank you for contacting us.
assistant