Hello.
user
Hello, how may I help you?
assistant
My name is Anthony Baker. I want to do some changes in my existing reservation. Can you help me for that?
user
Sure, please wait for a while.
assistant
Sure, I will wait for your response.
user
Sorry Anthony, there is no active reservation found with your name in our records.
assistant
That's ok, thank you for your information.
user
My pleasure.
assistant