Hi. I am Michael Lopez.
user
Hello, how may I aid you today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I will help you with that. Please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name in the database.
assistant
No problem, thanks for checking.
user
Thank you for choosing us.
assistant