Hello.
user
Hello, may I know your name?
assistant
I'm Amy Smith.
user
Amy Smith, tell me how may I help you?
assistant
I want to change my existing reservation, because of my postpone of my exam. Can you please help?
user
Ok, just hold on, I will check your previous reservation.
assistant
Sure.
user
I am sorry Amy Smith, there is no reservation found with your name to change.
assistant
Ok, that's fine.
user
Thank you for approaching us.
assistant
Thank you, for your kind information.
user
You are welcome.
assistant