Hello, Virginia Scott here.
user
Hello. How can I help you?
assistant
I have planned for a trip with my family, but unfortunately due to other priorities I need to do some change in existing reservation, can you please help me?
user
Sure, give me a minute?
assistant
Ok.
user
I am sorry to say that there is no reservation found.
assistant
Oh! that's fine, thank you for your quick response.
user
Thank you for contacting us.
assistant