Hello.
user
Hello. How may I help you now?
assistant
I would like to cancel my recent reservation because my trip dates are postponed, can you help me?
user
Sure, I will help you with that.
assistant
Thank you.
user
Can I know your name to check your previous reservation?
assistant
I am Kevin Thomas.
user
Please be on hold.
assistant
Sure, take your own time.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us, have a great day.
assistant