Hi.
user
Hello, how can I aid you for today?
assistant
I want to change my current reservation, can you help me with that?
user
I am here to help you about that.
assistant
Thank you.
user
Can you please provide your name to check the reservation status with your name?
assistant
I am Donald Scott.
user
I regret to say this Donald Scott, there is no active reservation with your name to change your reservation.
assistant
That's ok. Thank you for your help.
user
You are welcome, thank you for reaching us.
assistant