Hi.
user
Hello, how may I aid you?
assistant
I am Karen Moore. I made my reservation in advance, but now found out I don't have any leaves so want to cancel my reservation.Please help me to cancel it.
user
Sure, I am here to help you. Please wait for a while.
assistant
Thank you. Ok.
user
Thanks for your time, there is no active reservation found in your name.
assistant
That's Fine, Thank you for the information.
user
Thank you for opting us.
assistant