Hi.
user
Hello, how may I aid you?
assistant
I am Anna Robinson. Owing to an emergency, I want to cancel my reservation. Can you help me with that?
user
Sure, I will help you.
assistant
Thank you.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant