Hello.
user
Hello. What can I do for you today?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, may I know your good name please?
assistant
David Wilson here.
user
Ok, please wait for few minutes.
assistant
Sure.
user
There is no recent reservation found on your name in our data base.
assistant
No problem, Thanks for the information.
user
Thank you for reaching us.
assistant