Hello.
user
Hello, how may I assist you?
assistant
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
user
Sure, may I know your name?
assistant
Thank you for your response, my name is Angela Nelson.
user
Please, wait a minute.
assistant
Ok.
user
Sorry, we could not find any reservation on your name.
assistant
Oh! It's ok, no problem. Thank you for your information.
user
Thank you for choosing us.
assistant