Hello. I am Kevin Adams.
user
Hello, do you need any help from us?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
user
Sure, please allow me a moment.
assistant
Ok.
user
Sorry, there is no reservation matching with your name in our portal to make changes.
assistant
That's ok. Anyways, thank you for your help.
user
You are welcome.
assistant