Hello, I am Frank Wright.
user
Hello, how may I assist you?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me changing my reservation?
user
Sure, I am here to help you. Please wait a moment, I will check your status of your reservation.
assistant
Sure.
user
Frank, no reservation has been found on your name in our database.
assistant
No problem. Thank you for the information.
user
Thank you for approaching us.
assistant