Hi.
user
Hello, how can I assist you?
assistant
I would like to cancel my flight reservation as I am unwell, can you please help me?
user
Sure, I can help you with that. May I know your good name please?
assistant
Thank you. I am Amy Thompson.
user
Ok, please wait for a while.
assistant
Sure.
user
Amy Thompson, there is no active reservation found under your name to do cancellation.
assistant
No problem, thank you for the information.
user
Thank you for choosing us, have a nice day.
assistant