Hi.
user
Hello.
assistant
Mark Baker here.
user
How can I help you at this moment?
assistant
Due to some reason, I am unable to travel. Can you cancel my ticket?
user
Sure, I will help you with this.
assistant
Thanks.
user
Mark Baker, there is no active reservation found under your name in our database.
assistant
It's ok.
user
Thank you for contacting us.
assistant
Thank you for your help.
user