Hi.
user
Hello. How can I aid you?
assistant
I want to change my existing reservation owing to an emergency.
user
Sure, please help me with your name to check your reservation details in our database.
assistant
My name is Richard King.
user
Thank you, please wait for a while.
assistant
Sure.
user
Sorry, I did not find any reservation by your name in our database.
assistant
Thank you.
user