Hello.
user
Hello, how can I amend you the best today?
assistant
My name is Kenneth Hernandez, I want to change my existing reservation due to postpone of my interview.
user
Ok, I can help you to change your reservation. Please wait, I will check and update you.
assistant
Sure.
user
Sorry, no reservation has been found with your name to change.
assistant
No problem, thanks for your help.
user
Thanks for approaching us, have a nice day.
assistant