Hello.
user
Hello. How may I help you?
assistant
Myself Karen Thompas, I am willing to cancel my reservation. Can you please help me for this?
user
Sure, can you please re-check your name?
assistant
Karen Thompson.
user
Please be on hold.
assistant
Ok, I will wait for your kind response.
user
Thank you for your time, we did not find any active reservation in your name.
assistant
Not a big deal, anyway thank you very much for your information.
user
Thank you for reaching us.
assistant
You are welcome.
user