Hello.
user
Hello. How may I serve you?
assistant
Owing to an emergency I had to request for this change reservation, can you please help me in that?
user
Yes. Wait for a moment please. May I know your name please?
assistant
Sure, I will wait please check the reservation on name Susan Wright.
user
Thanks for your time. I have not found your flight reservation to change it.
assistant
Ok, that's not a problem. Thanks for your information.
user
Thank you.
assistant