Hello, I am Paul King.
user
Hello, how can I help you?
assistant
I planned to visit New York, but due to bad weather I need to cancel my reservation. Can you help me in cancelling my reservation?
user
Sure, please wait for a while.
assistant
Ok.
user
Unfortunately, there is no reservation found with your name to cancel.
assistant
Ok, thank you for the information.
user
Thank you for contacting us.
assistant