Hi.
user
Hello, how can I assist you for today?
assistant
I am Katherine Thompson. i want to change my reservation, can you help in changing my reservation?
user
Ok, please give me a moment to check Katherine Thompson.
assistant
Ok.
user
Sorry to inform you but there is no reservation was found by your name.
assistant
That's ok.
user
Sorry for the inconvenience.
assistant
Thank you for your help.
user
Have a great day Katherine Thompson.
assistant