Hi.
user
Hello,. How can I support you?
assistant
Due to sudden demise of my uncle, I want to cancel my reservation. Can you help me with cancelling my reservation?
user
Sure, may I know your good name?
assistant
Sure, I made my reservation on the name Jack Walker.
user
Please be on hold for a minute.
assistant
Sure.
user
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
No worries, thank you for your information.
user
Thanks for approaching us, hope to serve you again.
assistant