Hello.
user
Hello, how may I assist you?
assistant
Due to heavy floods in my locality, I couldn't reach the airport on time. Could you help me in cancelling my recent reservation?
user
Sure, may I know your name please?
assistant
Previously, I have reserved my ticket with the name of Cynthia Hernandez.
user
Ok, hold on for a moment. Let me check.
assistant
Sure.
user
Sorry Cynthia, there are no flights reserved on your name.
assistant
May be there is a mistake during my previous booking.
user
May be, thank you for opting us. Have a good day.
assistant
Welcome.
user