Hello. I am Matthew Nelson.
user
Hello, how may I assist you today?
assistant
I need to cancel my recent reservation, as my exam got cancelled. Please help me in cancelling?
user
Sure, I will help you. Please give me minute.
assistant
Ok.
user
Thanks for waiting, there is no active reservation found on your give name.
assistant
Ok, no issues. Thank you.
user
Thank you for choosing us.
assistant