Hello.
user
Hello, how can I help you?
assistant
I'm Patricia Jones and I'd like to cancel my reservation which has been booked earlier this week.
user
Sure, wait for a minute please.
assistant
Ok, take your time./.
user
Sorry Jones, no reservation found on your name, I think your previous reservation is not confirmed before.
assistant
Ok. Thank you for the information.
user
Thank you for approaching us. Have a nice day.
assistant