Hi.
user
Hello, how can I assist you?
assistant
Owing to an emergency, my badminton tournament has been cancelled. And rescheduled to future dates, so I had a request to you to change my existing reservation?
user
Ok, on which name you reserved the ticket?
assistant
Sure, my name is Amy Garcia.
user
There is no reservation found with your name.
assistant
Ok, no worries at all. Thanks for your assistance.
user
Thank you.
assistant