Hello.
user
Hello, how may I assist you today?
assistant
I want to cancel my reservation due to heavy rains at my destination place, so please help me.
user
It's very sad to hear and I am sorry for that. Sure, I am here to help you.
assistant
Thank you for accepting my request.
user
On whose name, I have to check the reservation list?
assistant
Sure, I am Susan Anderson.
user
Please wait for a while, I will check the database and get back to you.
assistant
Sure.
user
Thanks for your time, I hardly tried to find your reservation but there is no seat reserved for you in any flight.
assistant
Not a problem, thank you.
user
Thank you for reaching us.
assistant