Hi.
user
Hello.
assistant
I am Laura Mitchell.
user
How may I help you? Nice to meet you.
assistant
I need to amend my reservation, can you help me out please?
user
Sure, please hold on.
assistant
Sure, take your own time.
user
Sorry Mitchell, there are no reservation found on given name.
assistant
That's ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant