Hi.
user
Hello, how best I can serve you at this moment?
assistant
Actually, I want to change my existing reservation which is done recently due to some problems, can you please help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please let me know your name to proceed further.
assistant
Sure, my name is Shirley Rodriguez.
user
Ok, please be on hold.
assistant
Sure, I will wait.
user
Sorry, we could not find any reservation with your name in our portal.
assistant
Ok, not an issue. Anyways, thank you for your service.
user
Thank you for opting us.
assistant