Hi.
user
Hello. How can I assist you today?
assistant
As my exam got postponed, I want to change my existing reservation. Can you help me out?
user
Sure, may I know your name to check for the previous reservation?
assistant
Sure, my name is Christopher Young.
user
Please allow me a moment.
assistant
Ok.
user
Christopher, there is no reservation found under your name.
assistant
That's ok, thank you.
user
Thank you for contacting us.
assistant