Hello, I am Dorothy Phillips.
user
Hello, how may I serve you today?
assistant
Owing to an emergency, I want to change an existing reservation, could you help me in changing the reservation.
user
Sure, please wait for a minute.
assistant
Sure.
user
Thanks for your time, no reservation was found on your name in the database.
assistant
Not an issue. Thank you.
user
Thanks for reaching us.
assistant