Hello.
user
Hello.
assistant
I am Carol Lopez. I need to cancel my recent reservation, as my exam got cancelled. Please help me in cancelling?
user
Sure, I am here to help you. Please wait for a while.
assistant
Ok.
user
Sorry Carol Lopez, no reservation found on your name in our record list.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for approaching us.
assistant