Hello.
user
Hello, how may I assist you?
assistant
Katherine Davis here.
user
Glad to meet you Davis.
assistant
I would like to cancel my recent reservation, can you help me with this?
user
Sure, hold on for a moment. Let me check.
assistant
Sure, take your own time.
user
Sorry Davis, there are no flights available on your given name.
assistant
It's ok, thanks for your information.
user
Welcome, thank you for choosing us. Have a great day.
assistant