Hello,.
user
Hello. How can I help you?
assistant
I need to cancel my recent reservation, as I am suddenly fallen ill due to bad weather. Please help me in cancelling?
user
Sure, I am glad here to help you with your concern. May I know your name to check with the status?
assistant
Sure, I am Rebecca King.
user
Rebecca King, regret to inform that there is no active reservation found under your name to cancel.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for connecting us.
assistant