Hi.
user
Hello. How may I serve you at this momnet?
assistant
Can you please help me with changing my recent reservation?
user
Sure, may I know your good name please/.
assistant
My name is Melissa Walker.
user
Ok, please wait for few minutes.
assistant
Ok.
user
There is no existing reservation found on your name in our records.
assistant
That's ok, thanks for checking.
user
Thank you for reaching us.
assistant