Hello.
user
Hello, how can I aid you today?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, I am here to help you.
assistant
Thank you.
user
On whose name the ticket has been reserved formerly?
assistant
My name is Shirley Edwards.
user
Sorry Shirley Edwards, there are no flights reserved on your given name formerly.
assistant
Ok, not an issue. Thank you for providing information.
user
Welcome, thank you for choosing us. Have a great day.
assistant