Hello.
user
Hello. How may I assist you?
assistant
Actually, my friend and I planned a trip to Houston in this weekend.So, suddenly my friend meet with accident I have to take care of my friend. Can you cancel my reservation?
user
So sad to hear about your friend, hope he recovers as soon as possible. May I know the name on which you have previously booked your tickets?
assistant
Please, check the reservation details on Benjamin Harris.
user
I'm sorry to inform you that, no reservation was found under your name Benjamin Harris.
assistant
That's ok, no issues. Thank you for your information.
user
Thank you for choosing us, keep reaching us for your further bookings also.
assistant
Welcome.
user
Have a nice day.
assistant