Hello, I am Helen Martinez.
user
Hello, Helen Martinez. How can I aid you?
assistant
I want to cancel my recent reservation due to heavy snow fall from couple of days. Could you please help me with the cancellation?
user
Sure, we are happy to help you. Please give me a minute.
assistant
Sure.
user
Thanks for your time, no reservation was found on your name.
assistant
No worries, thank you for the information.
user
Thank you for reaching us.
assistant