Hi.
user
Hello. What service do you require from our agency?
assistant
Please help me in cancelling my recent reservation.
user
Sure, I am happy to help you. Could you please let me know your full name to check the ticket status?
assistant
I am Barbara Lee.
user
Ok, please allow me sometime to check your ticket status.
assistant
Ok.
user
Sorry to inform you, there is no active reservation found with your name to cancel the ticket.
assistant
No issues, thank you.
user
You are welcome. Thank you for choosing our agency.
assistant