Hi.
user
Hello, how may I aid you?
assistant
I am Mark Edwards, would it be possible to change my reservation to new travel dates?
user
Sure, I am gleeful to help you. please wait for a moment to check your details.
assistant
Sure, take your own time.
user
Thank you for waiting. No reservation found on your name in my database.
assistant
It's ok, thanks for checking my reservation status.
user
Thank you for contacting us.
assistant