Hello.
user
Hello, how can I help you?
assistant
Due to some health issue, I am unable to travel now. Can you please change my existing reservation?
user
Sure, I am here to help you for this. Let me check you reservation status in our records.
assistant
Sure, I am Sandra Garcia.
user
Please wait for a while.
assistant
Ok.
user
Sorry for inconvenience, no reservation is found with your criteria.
assistant
Ok, Thank you.
user
Thank you very much for contacting our agency.
assistant