Hello.
user
Hello, how may I help you today?
assistant
Due to heavy rains my match has been postponed. Can you please change my existing reservation?
user
Sure, we are glad to help you. Can you please provide your name?
assistant
Gary Roberts is my name.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry to inform you that, we did not find any reservation with your name.
assistant
Ok, it's not a problem.
user
Thank you for reaching us.
assistant
Thanks for your kind response.
user