Hi.
user
Hello. How can I assist you today?
assistant
I need to cancel my ticket due to my health issue, can you help me?
user
Sure, may I know your name to check for the previous reservation?
assistant
I am Steven Baker.
user
Please allow me a moment.
assistant
Sure.
user
There is no reservation found under you name in our data base.
assistant
That's ok. Thank you.
user
Thank you for reaching us.
assistant