Hi.
user
Hello. How may I help you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
user
Sure, I am here to help you. Let me check your reservation status in our database.
assistant
Sure, my name is Amanda White.
user
Amanda sorry to intimate, no reservation is found on your name in our database.
assistant
That's ok, thank you.
user
You are welcome.
assistant