Hi.
user
Hello, how can I assist you today?
assistant
Due to sudden demise of my grand father, I want to cancel my recent reservation. Can you help me with that?
user
Sure, may I know your good name?
assistant
My name is Thomas Jackson.
user
Please wait for a moment.
assistant
Ok.
user
Sorry to say that, no reservation was found with your good name.
assistant
No worries at all, thank you for your information.
user
Thank you for opting us.
assistant