Hello.
user
Hello, how can I aid you for today?
assistant
I would like to cancel my reservation as my exams cancelled, can you please help me out with that?
user
I am here to help you about that, can you please let me know your name for checking the reservation status?
assistant
Thank you. Myself Thomas Garcia.
user
Please wait for a while to check in our booking list.
assistant
Sure, I will wait for your response.
user
Sorry Thomas Garcia, there is no active reservation under your name in our booking list.
assistant
That's ok, no issues. Anyway thank you for checking out.
user
You are welcome, thank you for reaching us.
assistant