Hi.
user
Hello, how can I aid you today?
assistant
I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
user
Sure, I am here to help you. May I know your name?
assistant
Katherine Hall here.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
That's ok, thank you for your help.
user
Thank you for opting us.
assistant