Hello.
user
Hello, how can I help you today?
assistant
Please change my existing reservation due to some health issues?
user
Sure, may I know your good name?
assistant
Sure, I am Andrew Phillips.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant