Hi.
user
Hello.
assistant
I am Ronald Edwards.
user
How can I help you at this moment?
assistant
Due to the heavy rains, I just want to cancel my recent reservation. Would it be possible to cancel my reservation?
user
Sure, I will help you with this. Please be on hold for a moment.
assistant
Sure.
user
Ronald Edwards, there is no active reservation found under your name in our database.
assistant
It's ok, no issues. Thanks for checking my status.
user
Thank you for utilising our service.
assistant