Hello.
user
Hello, how can I serve you for the day?
assistant
I am Jonathan Anderson. My family tour trip got postponed, so I want to cancel my reservation.
user
Ok. Please wait for a while, I will check your reservation.
assistant
Sure.
user
Thank you for being patience, there is no reservation found with your name.
assistant
Not an issue. Thank you.
user
Thank you for approaching us.
assistant