Hello.
user
Hello.
assistant
I am Susan Perez.
user
How can I assist you?
assistant
I want to cancel my reservation, due to heavy rainfall in New York, can you help me?
user
Sure, give me a moment.
assistant
Sure.
user
Sorry, there is no reservation found under your name.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant