Hello.
user
Hello, how may I aid you today?
assistant
Owing to an emergency, I need to cancel my existing reservation. Can you help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
Can I have your name to check your existing reservation?
assistant
I am Laura Baker.
user
Ok, please wait for a while.
assistant
Sure.
user
Thank you for your valuable time, we found reservation on your name and cancelled successfully, amount will refund to your registered bank account within 3 working days.
assistant
Thank you.
user
Thank you for availing us.
assistant