Hello.
user
Hello. How may I aid you?
assistant
Due to bad weather, I want to cancel my reservation. Can you please help me with it?
user
Sure, I am here to help you. May I know your name?
assistant
Frank Taylor here.
user
Please wait for a while.
assistant
Ok.
user
Sorry, there are no reservation found on your name.
assistant
Ok, not an issue. Thank you.
user
Thank you for choosing us.
assistant