Hi.
user
Hello, how may I support you today?
assistant
Can you please help me in cancelling my reservation?
user
Sure, can I know your name?
assistant
I am Shirley Clark.
user
Ok, please wait. I will check the reservation on your name and get back to you.
assistant
Ok.
user
We found a reservation on your name, shall I proceed to cancel?
assistant
Yes, please proceed.
user
Your reservation has been cancelled.
assistant
Thank you.
user
Thank you for choosing us.
assistant