Hi.
user
Hello. How can I help you?
assistant
I want to cancel my flight reservation as I am unwell, can you please help me?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Thank you. I am Eric King.
user
Thank you very much. Please wait for a while, let me check your reservation status in our database.
assistant
Sure.
user
I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
No problem, thank you for checking.
user
Thank you for reaching us.
assistant