Hi.
user
Hello, how may I help you?
assistant
Can you please cancel my reservation, due to an emergency?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
My name is Larry Nelson.
user
Thank you. Please be online for a while. I will check your reservation status and get back to you.
assistant
Sure.
user
I am sorry to say you that there is no reservation found under your name in our database.
assistant
Ok, no issue. Thank you.
user
Welcome Larry Nelson.
assistant