Hello.
user
Hello. How may I help you?
assistant
Actually my Hockey competition is postponed, so that I want to change my existing reservation. Can you help me?
user
May I know your name please?
assistant
Yes, I am Kenneth Hall.
user
Sorry, no reservation found in our database Kenneth Hall.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant