Hi.
user
Hello. In which way I can assist you today?
assistant
Owing to an emergency, I need to cancel my reservation. Can you please help me with that?
user
Sure, I will help you with that. Can I know your name to check your previous reservation?
assistant
I am Donna Wilson.
user
Please be on hold.
assistant
Ok.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching to our services, hope you have a great day.
assistant