Hi.
user
Hello. How may I assist you today?
assistant
Can you please cancel my recent reservation? As my planned trip has been cancelled. Sure, my name is Kimberly Wright.
user
Sure, may I know your good name? Please wait a moment.
assistant
My name is Kimberly Wright.
user
Sorry, there is no active reservation on your name.
assistant
That's ok, thank you for giving the information.
user
Thank you.
assistant