Hi.
user
Hello, how can I serve you now?
assistant
I am Stephanie Hernandez.
user
OK.
assistant
Due to heavy rainfall, my cricket match got postponed. Can you  please modify my existing reservation?
user
Ok, I can help you to modify your reservation.
assistant
Thank you.
user
Please wait a minute, I will go through your reservation and change it accordingly.
assistant
Ok.
user
Sorry, no reservation has been registered with us on your name.
assistant
Ok, thanks for your quick response.
user
Thanks for consulting us, have a great day.
assistant