Hi.
user
Hello. How can I assist you at this moment?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I will help you with this. Can you please provide your name to check your reservation status?
assistant
Myself Sharon Robinson.
user
Sharon Robinson, there is no active reservation found under your name in our database.
assistant
No problem, thanks for checking.
user
Thank you for utilising our service.
assistant