Hello.
user
Hello. How can I assist you at this moment?
assistant
I want to cancel my reservation due to some issues, can you help me out?
user
Sure, I am here to help you to cancel. May I know your name to search your previous reservation?
assistant
Myself Kenneth Lee.
user
Sorry Lee, I tried to cancel your reservation, but there is no reservation is showing.
assistant
That's ok, no problem.
user
Ok. Thank you for choosing us.
assistant
Thank you for your response.
user
Welcome.
assistant