Hi.
user
Hello. How can I assist you for the day?
assistant
Can you help me in cancelling my recent reservation, as my exam is postponed?
user
Sure, I am mirthful to help you with that. May I know your name please?
assistant
Please check the reservation under the name Rachel Thompson.
user
Please wait for a moment, let me check your previous reservation status.
assistant
Sure.
user
Thank you for waiting, there is no active reservation found on your name in our reservation list to cancel it.
assistant
That's ok, thank you.
user
Thank you for reaching us, have a great day.
assistant