Hello.
user
Hello. What type of help that you are expecting from our travel agency?
assistant
Actually my Hockey competition is postponed, so that I want to cancel my recent reservation. Can you help me?
user
Sure, I will help you to cancel your previous reservation.
assistant
Thank you for accepting my request.
user
I just need some personal information, can I know your name please?
assistant
Sure, I am Karen Walker.
user
Ok, please allow me sometime to check your ticket status.
assistant
Ok, I will wait for your response.
user
I am sorry to tell you, there is no active reservation found with your name to cancel the ticket.
assistant
Ok, not an issue. Thank you for your valuable time.
user
My pleasure. Thank you for consulting our agency.
assistant