Hello.
user
Hello, how may I aid you?
assistant
I am Brian Lee. I would like to cancel my reservation as I am leaving for pilgrimage, can you please help me out?
user
Sure, please wait a moment I will check your details and proceed further.
assistant
Sure.
user
Sorry to say, there is no reservation on your name in my database.
assistant
Ok no problem, thank you for your services.
user
Thank you for reaching us, have a nice day.
assistant