Hello.
user
Hello, how can I be at your service?
assistant
I want to cancel my recent reservation due to some health issues, can you help me in doing that?
user
 Sure, may I know your good name?
assistant
I am Katherine Gonzalez.
user
Ok, please wait for a minute.
assistant
Sure, take your time.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for connecting with us.
assistant