Hi. I am Mary Lopez.
user
Hello, How can I aid you?
assistant
I need to change my existing reservation, Can you please help me with that?
user
Sure, we are glad to help you.
assistant
Thank you.
user
Please wait a minute.
assistant
Sure.
user
Thanks for waiting, we did not found any active reservation on your name in our records.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching us.
assistant