Hello.
user
Hello, how may I help you?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me with this?
user
Sure, may I know your name please?
assistant
Sure, Gary Parker here.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry, there was no reservation found with your given name.
assistant
Ok, Thank you.
user
Thank you for opting us.
assistant