Hi.
user
 Hello,.
assistant
I am Patricia Collins from New York.
user
Patricia Collins, What kind of service, you are expecting from us?
assistant
I want to change my existing reservation due to postpone of my certificate verification. Can you help me in this?
user
 Sure, I can help you in that.
assistant
Thank you for considering my request.
user
Please wait, Let me check your reservation status.
assistant
Sure, take your time.
user
 Thanks for your time.
assistant
My pleasure.
user
Sorry Patricia Collins, there is no active reservation on your name to change it.
assistant
Not an issue, thank you for your information.
user
 Thanks for visiting us, have a great day!.
assistant