Hi.
user
Hello, how can I help you?
assistant
My holiday trip got cancelled, can you please help me in cancelling my recent reservation?
user
Sure, may I know your name to check with the status?
assistant
I am Helen Parker.
user
Please wait a moment.
assistant
Sure.
user
Thank you for waiting, Helen Parker. Sorry, there is no active reservation found under your name to cancel.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant