Hi.
user
Hello. How may I help you?
assistant
Richard Garcia here. I want to cancel my reservation because I am sick. Can you help me?
user
Please hold on a moment.
assistant
Ok, please check and let me know my previous reservation status.
user
Sorry, there is no reservation found under your name to cancel it.
assistant
Oh! That's sad to know, thank you for checking anyways.
user
Thanks for choosing us.
assistant
Most welcome.
user