Hello.
user
Hello.
assistant
My name is Donald Davis.
user
How may I help you?
assistant
Actually, I booked a ticket to NYC to attend a concert but due to bad weather, the trip is cancelled.
user
Ok, is the ticket booked with your name?
assistant
Yes.
user
Ok, please hold on for a moment.
assistant
Sure, take your time.
user
Sorry, I could not find any ticket booked on your name.
assistant
Thank you for your time.
user
Thank you, have a nice day.
assistant