Hello.
user
Hello, how may I serve you?
assistant
I want to cancel my recent reservation, can you please help me?
user
Sure, may I know your good name?
assistant
Myself Kathleen Lewis.
user
Please wait.
assistant
Sure.
user
Sorry, there is no active reservation found on your name.
assistant
No issue, anyway thank you for checking.
user
Thank you for choosing us.
assistant