Hello.
user
Hello, how may I help you today?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
My name is Christine Smith.
user
Please wait a minute.
assistant
Sure, I will wait for your information.
user
Sorry, there is no active reservation on your name to cancel.
assistant
That's ok, thank you for checking.
user
Thank you for approaching us.
assistant