Hi.
user
Hello.
assistant
I am Jennifer Lee.
user
Jennifer Lee, how may I help you?
assistant
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
user
Sure, please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry, no reservation is available by your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for choosing us.
assistant