Hello.
user
Hello. How may I guide you today?
assistant
I would like to meet my friends at Detroit, but due to the inconvenience of dates i want to change my existing reservation. Can you please help me in this cancellation?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait for a minute, I will get back to you.
assistant
Ok, I will wait for your response.
user
May I know your name please?
assistant
Myself  Kimberly Anderson.
user
I am sorry to say that there is no reservation found under your name.
assistant
That's ok no problem, thank you for searching.
user
Thank you for reaching us.
assistant