Hello.
user
Hello, how can I assist you today?
assistant
I have booked a ticket earlier but due to some problem at my house, I need to cancel the ticket. Could you please help me with that?
user
Ok, I can help you with that but first can I know your name?
assistant
Sure, my name is Paul Collins.
user
Sorry Paul, we did not found your name in our records. May be, some other in your family had cancelled your reservation previously.
assistant
May be. Any way, thank you for checking.
user
Thank you for approaching us. It's my pleasure.
assistant