Hi,.
user
Hello, how may I aid you today from my end?
assistant
I am Michael Gonzalez.
user
Yes, Michael.
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you assist me with this?
user
Sure Michael, I am here solve your concern. Please allow me a moment to check whether any active reservation found on your name or not.
assistant
Ok, take your time.
user
Sorry Michael Gonzalez, there is no active reservation on your name in our reservation portal.
assistant
That's ok, not a problem. Thanks for your prompt response.
user
Thank you for reaching us.
assistant