Hi.
user
Hello. How can I serve you?
assistant
I am Edward Johnson. Can you please assist me in cancelling my recent reservation?
user
Sure, We are here to help you.
assistant
Thank you.
user
Please wait a while.
assistant
Sure.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
No issues, thank you for your help.
user
Thank you for reaching us.
assistant