Hi.
user
Hello. How can I assist you today?
assistant
I am Donna Martinez, as my exams got cancelled because of the bad weather in the destination location. Can you please help me out in cancellation of my flight ticket?
user
Sure, I will help you to cancel your reservation.
assistant
Thanks for accepting my request.
user
Please hold on for a while.
assistant
Ok, have your time.
user
Sorry, no reservation found on your name to cancel your ticket.
assistant
It's ok, it might not be booked properly at the time of booking. Anyway thank you for the information.
user
Thank you for approaching us.
assistant