Hello.
user
Hello, how can I be a help for you?
assistant
I need to cancel my flight ticket to New York, can you please help me with that?
user
Sure, I am delighted to help you.
assistant
That's nice to hear.
user
Do you know the date and reservation number?
assistant
Yes, I have booked it yesterday. It'll be under Joseph Jackson, could you please check with this?
user
Alright, I will check with this details. Please be on hold.
assistant
Ok, I will wait for your response.
user
Sorry, I haven't found any active reservation under your name in our portal.
assistant
No problem, may be my brother have cancelled my ticket.
user
Alright.Would you like to schedule another flight?
assistant
No, but I will be back to you soon. Happy to have a nice discussion with you.
user
Thank you for opting us.
assistant
I am so thankful for the information.
user