Hi.
user
Hello. How can I assist you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
I am Karen Walker.
user
Thank you. Please be online for a while. I will check your reservation status and get back to you.
assistant
Sure.
user
I am sorry to say you that there is no reservation found under your name in our database.
assistant
No problem, thanks for checking.
user
Thank you for reaching us.
assistant