Hello.
user
Hello, how may I be at your service today?
assistant
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
user
May I know your name please to check the status of your reservation?
assistant
Thank you for your response, my name is Jessica Scott.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Ok.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
Oh! It's ok, no problem.
user
Thank you for reaching us.
assistant
Thank you for your information.
user