Hello.
user
Hello. In what way may I aid you now?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, I will help you. For cancellation, I want to know your name please.
assistant
Paul Young here.
user
Thanks for your name. We found that there was no reservation  with your name.
assistant
No problem, Thank you.
user
Thank you for your time with us.
assistant