Hello.
user
Hello.
assistant
Due to heavy snow-storm my event which was to be held was cancelled.
user
Ok, how may I help you?
assistant
For that I want to cancel my recent reservation.
user
Sure, may I know your name?
assistant
I am Barbara Smith.
user
Please wait a while.
assistant
Sure.
user
Thanks for your time, we did not find any reservation with your name.
assistant
Ok, thank you for your information.
user
Thanks for choosing us, have a nice day.
assistant