Hello.
user
Hello, how can I guide you for today?
assistant
I want to cancel my ticket due to financial problems.
user
I will help you with that. May I know your name?
assistant
Stephen Gonzalez here.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
No problem, thank you.
user
Thank you for contacting us, have a nice day.
assistant