Hello, my name is Scott Collins.
user
Hello. How may I serve you today?
assistant
Can you help me cancel my reservation as my meeting with my client got cancelled?
user
Sure, please wait a while I will check and let you know.
assistant
Ok.
user
Thanks for waiting, we did not found any reservation by this name.
assistant
It's ok. Thank you for your response.
user
Thanks for opting us.
assistant