Hello.
user
Hello, how may I aid you today?
assistant
I want to cancel my ticket which is made on name of Robert Nelson as my plan to visit my friend to celebrate his birthday is cancelled. Can you help me with that?
user
Sure, we are glad to serve you. Please hold a moment.
assistant
Sure.
user
Thank you for your valuable time, sorry, no reservation found with your name.
assistant
Thank you for the details.
user
Thank you for reaching us.
assistant