Hi.
user
Hello, how may I aid you?
assistant
Owing to an emergency, my planned trip to Navajo adventure got cancelled. So I request you to cancel my existing reservation.
user
Sure, may I know your name?
assistant
Sure, Janet Rodriguez here..
user
Wait a minute.
assistant
Sure.
user
Sorry, we could not find any reservation on your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant