Hi.
user
Hello, how can I help you?
assistant
 I need to cancel my recent reservation due to my scheduled examination dates has been postponed. Can you please cancel my reservation?
user
Sure, we are here to help you. May I know your name?
assistant
I am Matthew White.
user
Ok, wait for a moment.
assistant
Ok.
user
Thanks for waiting there is no reservations found on your name.
assistant
OK, no problem. Thank you.
user
Thanks for choosing us.
assistant