Hello.
user
Hello. How may I assist you?
assistant
I want to cancel my reservation due to sudden postpone of my interview. Can you please help me?
user
Sure, I will help you. May I know your name please?
assistant
My name is Christine Smith.
user
Please wait a moment.
assistant
Sure.
user
Christine Smith, no reservation has been found on your name in our database.
assistant
Ok, thanks for informing me.
user
Thank you for approaching us.
assistant