Hello.
user
Hello.
assistant
I am Jeffrey Miller.
user
Miller, how may I help you?
assistant
I am planning to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, please give me a moment to check your ticket status. Sorry, no reservation is available by your name.
assistant
That's ok, thank you for your information.
user
Thank you for approaching us.
assistant