Hello.
user
Hello, how can I guide you at this moment?
assistant
I would like to change my reservation as I am leaving for pilgrimage, can you please help me out?
user
I feel happy to help you in changing your reservation. Could you please let me know your name to search the reservation status with your name?
assistant
Gregory Lewis here.
user
Sorry for the trouble which is caused to you, I have not found any reservation on your name in our database.
assistant
Ok no problem, thank you for your services.
user
You are welcome, thank you for reaching us.
assistant