Hello.
user
Hello. How can I help you today?
assistant
I want to change my existing reservation, due to some work at my office. Can you please help me with this?
user
Sure, I'll try to help you with this. Please let me know your name to check the reservation status.
assistant
Sure, please check the reservation on the name of Gregory Edwards.
user
Sure, give me some time.
assistant
Ok.
user
Thank you for waiting, I have checked the reservation list to change your ticket but there is no reservation found by this name.
assistant
Ok, Thank you.
user
Thank you for choosing us.
assistant