Hello.
user
Hello. How can I assist you at this moment?
assistant
 I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
user
Ok, I am glad to help you with that.
assistant
Thank you.
user
May I know your name for the ticket cancelling purpose?
assistant
Myself Stephanie Carter.
user
Please give me a minute. We are regret to inform you that, there is no reservation found on your name in our database.
assistant
It's ok, thank you.
user
Thank you for approaching us.
assistant