Hello.
user
Hello. May I know what help you are looking for?
assistant
Due to heavy snowfall at my location, I would like to cancel my reservation.
user
Ok, I can help you. Can you please provide your name?
assistant
Well, my name is Eric Taylor.
user
Please wait for a while, I will check the status and revert you.
assistant
Ok.
user
Sorry, no previous reservation matching with your name to cancel further.
assistant
That's fine. Thank you for the information.
user
Thank you for reaching us.
assistant