Hello, Andrew Turner here.
user
Hello, Andrew. How can I help you?
assistant
Can you please help me to change my existing reservation because there is an emergency in my place?
user
Sure, I will help you with that. Please wait for a while.
assistant
Sure.
user
Sorry Andrew, there is no reservation found on your name.
assistant
That's fine, thank you for checking.
user
You are welcome, have a nice day.
assistant