Hello.
user
Hello, how may I help you today?
assistant
I want to change my existing reservation due to bad weather condition, can you please help me with that?
user
Sure, I am here to help you with this. May I know your good name please?
assistant
My name is Margaret Martinez.
user
Please wait for a moment.
assistant
Sure.
user
Sorry Martinez, there is no active reservation found as per your name to change it.
assistant
No problem, thank you.
user
You are welcome.
assistant