Hello.
user
Hello, what kind of assistance are you looking for?
assistant
Can you please help me with my flight ticket cancellation process?
user
Sure, may I know your name?
assistant
Thank you and my name is Patricia Johnson.
user
Ok, please wait for a minute.
assistant
Sure, I can wait.
user
Sorry, there is no reservation found on your name to cancel.
assistant
I think it is not booked properly while I was booking, thank you for checking my reservation status.
user
Thank you for reaching us.
assistant
Welcome.
user