Hello.
user
Hello, how can I help you today?
assistant
My name is Matthew Roberts, I want to change my reservation as my plan to meet my friend at Chicago is postponed. Can you change my reservation?
user
Sure, I will help you. Please hold on, while I will check in the previous list and get back to you.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name to change.
assistant
Ok, thank you for the information.
user
Thank you for availing us.
assistant