Hello.
user
Hello. How can I assist you today?
assistant
My name is Justin Wright, I want to cancel my existing reservation due to heavy snow I will not be boarding the flight on time, so please help me?
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Ok, take your time.
user
Justin, there is no reservation found under your name.
assistant
Ok, thank you for the assistance.
user
Thank you for contacting us.
assistant