Hello.
user
Hello, may I know your good name please?
assistant
I need to cancel my recent reservation, as my exam scheduled has been cancelled. Please help me in cancelling?
user
Sure, please provide your name so that I can check your reservation and cancel it.
assistant
Sure, I am James Young.
user
Sorry, we didn't find any reservation on your name. Thanks for consulting us, have a nice day.
assistant
No issues. Thank you.
user