Hello.
user
Hello, how may I assist you today?
assistant
Owing to an emergency, I want to change my reservation. Can you help me with that?
user
Sure, can I know your name?
assistant
Sure, Charles Perez here.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Ok, thanks for informing me.
user
Thank you for reaching us.
assistant