Hello.
user
Hello. How can I provide assistance for you?
assistant
I am Jacob Turner. I need to change my existing reservation, as my scheduled football match got cancelled due to bad weather. Please help me in changing?
user
Sure, I will help you. Please, wait  a while.
assistant
Ok.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Ok, no issues.
user
Thank you for contacting us.
assistant
Thank you for your service.
user