Hi.
user
Hello. How best can I guide you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, may I know your good name?
assistant
I am Anthony Collins.
user
Please wait for a moment.
assistant
Sure.
user
Thank you for waiting, there is no active reservation found with the given name.
assistant
No problem, thanks for checking.
user
Thank you.
assistant