Hi, my name is Karen Young.
user
Hello, how may I serve you?
assistant
Owing to an emergency, I just want to cancel my existing reservation, can you help me with that?
user
Sure. I am happy to help you. Please wait a moment, I will check the available reservation with your name.
assistant
Sure.
user
Thank you for waiting, There is no reservation found with your name.
assistant
Ok, no issues. Thanks for your valuable information.
user
Thank you for availing us, Have a nice day.
assistant