Hi.
user
Hello. How may I be of your assistance?
assistant
I want to cancel my reservation as my friend had already booked me a ticket in another airline. Can you help me?
user
Sure, can I know your name to check the reservation is available or not?
assistant
I am Samantha Turner.
user
Wait a moment.
assistant
Sure.
user
Thanks for your time, sorry to inform you that there is no reservation found on this name.
assistant
That's alright, thanks for your assistance.
user
You're welcome. We're glad to serve you again.
assistant