Hello.
user
Hello, how may I help you?
assistant
Owning to an emergency condition, I would like to cancel my reservation which is done recently, can you please help me in this intent?
user
Sure, may I know your name please to proceed further?
assistant
Ok, my name is Virginia Lee.
user
Lee, there is no reservation found with your details.
assistant
Ok, no problem.
user
Thank you for contacting us.
assistant
Thank you for your service.
user