Hello.
user
Hello. How can I assist you?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me with this?
user
May I know your name please?
assistant
I am Karen Collins.
user
Please wait.
assistant
Ok.
user
Sorry, no reservation found on your name to change.
assistant
Ok, Thank you.
user
Thank you for reaching us.
assistant