Hello,.
user
Hello, how may I assist you?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled. Please help me with this?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, my name is Nicholas Nelson.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, no issues.
user
Thanks for contacting us.
assistant
Thank you.
user