Hello.
user
Hello. Could I have your name please?
assistant
I am Virginia Anderson.
user
Yes Anderson, please tell us for what assistance you approached us?
assistant
Actually, I told my brother to cancel my reservation which I had reserved earlier this week. Can you please check my reservation and cancel if it was not cancelled before?
user
 Definitely, I am gleeful to help you.
assistant
Good to hear that.
user
Please wait for a while.
assistant
Sure, I don't mind waiting. Please take your time.
user
Thank you for waiting, there is no active reservation with your name in our portal to cancel further.
assistant
I think my bother has done his job and thank you for your response. Have a nice day.
user
Thank you for opting us, have a great day.
assistant