Hi.
user
Hello.
assistant
I am Charles Smith.
user
How may I assist you today Smith?
assistant
Will you assist me in changing my reservation as my plan to go for a film festival got postponed?
user
Sure, I am oblige to help you with that.
assistant
Thank you.
user
Please wait a moment to check your previous reservation status.
assistant
Sure.
user
We regret to inform you that, there is no reservation on your name in our records.
assistant
Not an issue. Thank you for your response.
user
Thank you for reaching us, have a great day.
assistant