Hello.
user
Hello, how can I help you today?
assistant
Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?
user
Sure, may I know your name?
assistant
Sure, Jason Thomas here.
user
Please wait. Sorry to say, no reservation found with your name.
assistant
Ok, not an issue. Thank you for the information.
user
Thanks for reaching us.
assistant