Hello.
user
Hello, how can I help you?
assistant
I want to cancel my recent reservation due to health issues, can you please help me with that?
user
Sure, can you please let me know your name to check with the status?
assistant
My name is Rachel Moore.
user
Sorry, there is no active reservation found under your name to cancel.
assistant
No problem, thank you.
user
Thank you for reaching us!.
assistant