Hello.
user
Hello, how can I help you?
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I am here to help you. May I know your name to check with the status?
assistant
My name is George Nelson.
user
Please wait a moment.
assistant
Sure, take your time.
user
Thank you for waiting, George Nelson.
assistant
Thank you for your help.
user
Sorry, there is no active reservation found under your name to amend.
assistant
That's ok, thank you for your information, I will check other alternative.
user
Thank you for reaching us.
assistant