Hello.
user
Hello. How may I help you?
assistant
There is a reservation made by me, so I want to change my existing reservation due to heavy snow fall in MSP.
user
Sure, may I know your name please?
assistant
Samantha Mitchell here.
user
Samantha, there is no reservation found on your name.
assistant
That's fine, thanks for your information.
user
Thank you for reaching us.
assistant