Hello,.
user
Hello. May I know your name please?
assistant
I am Ruth Gonzalez.
user
Thanks for providing your name, how best can I aid you at this moment?
assistant
I have a plan to go for a death valley adventure but unfortunately, it got cancelled. So please help me with cancellation.
user
Sure, we will help you. Please give me sometime to check the reservation list and revert to you with the current status.
assistant
Sure, take your time.
user
I have gone throw the list and found a reservation with your name, are you sure to cancel the reservation?
assistant
Yes, please go with cancellation.
user
Your reservation has been cancelled successfully, money will be refunded to your registered account within 3 to 4 working days.
assistant
That's perfectly fine, thank you for cancellation.
user
Thank you for picking our service, hope you will visit us again.
assistant