Hello.
user
Hello. How may I help you?
assistant
I would like to cancel my reservation due to health issue, can you please help me with that?
user
Sure, please give me a moment.
assistant
Ok.
user
May I know your name please?
assistant
Sure, my name is Laura Jones.
user
Sorry Laura, there is no reservation found basing on your details.
assistant
Ok, no issues. Thank you for checking.
user
Most welcome.
assistant