Hello.
user
Hello.
assistant
 I am Helen Harris.
user
How can I serve you today?
assistant
 I want to cancel my reservation due to heavy snow storm.
user
Ok.
assistant
 Can you help me with it?
user
Sure. Please, wait.
assistant
Ok.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Thank you for your help.
user
Thank you.
assistant