Hello.
user
Hello. How may I assist you?
assistant
I want to change my existing reservation, due to sudden demise of my grand father. Can you please help me?
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Jacob Adams.
user
Wait a moment please.
assistant
Sure, take your own time.
user
Jacob Adams, we haven't found any reservation under your name in our database.
assistant
No problem, thank you for checking.
user
Thank you for choosing us.
assistant