Hello, Raymond Lee here.
user
Hello, how can I help you?
assistant
Due to my holiday has been cancelled so, I want to cancel my recent reservation. Can you help me for cancellation?
user
Sure, please wait for a moment.
assistant
Sure.
user
Thanks for waiting. Sorry, there is no reservation found with your name.
assistant
Ok, not an issue. Thanks for your service.
user
Thanks for choosing us.
assistant