Hi.
user
Hello, how may I help you?
assistant
I need to change my existing reservation, Can you please help me with that?
user
Sure, may I know your name please?
assistant
Carol Adams here.
user
Ok, please wait.
assistant
Sure.
user
Sorry, there is no active reservation found with your name in our records.
assistant
Ok, no problem. Thanks for your information.
user
Most welcome.
assistant