Hello.
user
Hello, how may I serve you at this moment?
assistant
Please help me to change my reservation.
user
Sure, we are here to help you. May I know your name please?
assistant
My name is Carol Parker.
user
Ok, please be on hold.
assistant
Sure.
user
Sorry to inform you that, we could not find any reservation against your name.
assistant
Ok, not a problem. Thank you.
user
Thank you for choosing us.
assistant