Hi.
user
Hello, How can I respond to your request?
assistant
I want to change my existing reservation as I met with a small injury, help me in changing my reservation.
user
Sure, I can change your reservation right now.
assistant
Thank you.
user
Before that I need to know your good name please?
assistant
I am Kevin Hall.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry to say that there is no active reservation found on your name.
assistant
That's fine, thank you for your assistance.
user
Thanks for approaching us, have a great day.
assistant