Hi.
user
Hello, how can I help you?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure,I can help you with that. May I know your good name please?
assistant
I am Christine Robinson.
user
Please stay online while I'll check your reservation status in our database.
assistant
Sure.
user
Christine Robinson, there is no active reservation found under your name to do cancellation.
assistant
Ok, no issues. Thanks for the information.
user
Thank you so much for choosing us.
assistant