Hello, I am Carol Allen.
user
Hello, how can I assist you?
assistant
Owing an emergency, I want to cancel my recent reservation ticket. Can you help me in this?
user
Sure, please wait a moment.
assistant
Sure.
user
Sorry, we did not found any reservation on your name.
assistant
It's not a problem. Thank you for your kind response.
user
Thanks for choosing us, have a nice day.
assistant