Hello.
user
Hello, how can I assist you today?
assistant
I want to cancel my recent reservation. Can you help me out?
user
Sure, I will help you with that. Let me know your name to check your reservation?
assistant
I am Thomas Moore.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
That's ok. Anyways, thank you.
user
Thank you for choosing us.
assistant