Hello.
user
Hello. How can I help you?
assistant
 I want to change my reservation due to heavy snow storm. Can you please change my reservation with name Ronald Lewis?
user
Sure, please stand by I will get back to you.
assistant
Ok.
user
Thanks for your time, sorry to say no reservation found on your name.
assistant
Thank you for your response.
user
Thank you for reaching us, have a nice day.
assistant