Hello, I am Michelle Taylor.
user
Hello, how can I help you today?
assistant
Due to sudden changes, my exams has been postponed. Can you please help me to change my reservation?
user
Sure, please wait for a while.
assistant
Ok.
user
Thanks for waiting, There is no reservation found on your name.
assistant
Not a problem, thank you.
user
Thank you for opting us.
assistant