Hello.
user
Hello, how may I help you?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, I am happy to help you. May I know your name?
assistant
My name is Michelle Thompson.
user
Thank you. Please wait for a while. Let me check your reservation status.
assistant
Sure, I will wait for your information.
user
I found your reservation and cancelled it successfully.
assistant
Thank you for your service.
user
You are welcome and thank you for choosing us.
assistant