Hello.
user
Hello, How may I aid you today?
assistant
 I am Jessica Parker want to change my reservation due to an emergency work at home.
user
Ok, I will assist you with changing your reservation.
assistant
Ok.
user
Please wait a minute.
assistant
Ok.
user
Sorry, there is no reservation found under your name in our database.
assistant
Thank you for the information.
user
Thank you for availing with us.
assistant