Hi.
user
Hello. How can I help you?
assistant
I want to cancel my flight reservation as I am sick, please help me out.
user
sure, let me know your name to check your reservation details.
assistant
Sure, myself Frank Walker.
user
Thank you. Please wait for a while, let me check your reservation status.
assistant
Sure.
user
 I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
Oh! Not an issue. Anyway, thank you for checking.
user
Thank you for choosing us.
assistant