Hello.
user
Hello.
assistant
I am Edward Lee.
user
How may I assist you Lee?
assistant
I want to cancel my recent reservation, due to some health issue. Can you please cancel my ticket?
user
Sure, I will help you.
assistant
Thank you.
user
Please hold on a moment to check your previous reservation status.
assistant
Sure, take your own time.
user
Sorry to inform you that, there is no reservation found with your name in our records.
assistant
That's fine. Thank you fro your help.
user
Thank you for reaching us, have a great day.
assistant