Hello.
user
Hello, how may I help you?
assistant
Can you please help me in changing my existing reservation, as my football match got postponed to some other date.
user
Sure, can I know your name?
assistant
My name is Catherine Collins.
user
Please hold on a moment.
assistant
Sure.
user
Sorry, there is no reservation found on given name.
assistant
No problem, thanks for your information.
user
Thank you for reaching us.
assistant