Hi.
user
Hello. How may I assist you for now?
assistant
I want to cancel my reservation as I am suffering with some health issue. So, can you assist me about that?
user
May I know your name to check with your previous booking? Ok, please wait for a moment.
assistant
Sure, my name is Brenda Williams.
user
I am very sorry to inform you, there is no active reservation found by your name in the reservation list.
assistant
Not a problem, anyways thank you for the information.
user
Brenda Williams, sorry for the inconvenience caused. Thank you for choosing us.
assistant
It's ok. You are welcome.
user
Have a nice day.
assistant