Hi.
user
Hello, how can I help you?
assistant
I want to alter my existing reservation because my project work is not yet finished. Can you help me?
user
Sure, can I have your name please?
assistant
Yes, my name is Kimberly Hill.
user
Please wait a minute, I will check your reservation is existing or not.
assistant
Sure. Carry on.
user
Hill, there is no reservation found under your name to do modifications.
assistant
It's ok, no problem. Thank you for your information.
user
Welcome, thank you for choosing us.
assistant