Hi.
user
Hello, how may I help you?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you help me in this?
user
Sure, may I know your name?
assistant
I am Virginia Martin.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
It's ok, not an issue. Thank you for your information.
user
Thank you for opting us.
assistant