Hi.
user
Hello.
assistant
I am Kathleen Parker.
user
How may I help you?
assistant
Can you please help me in cancelling my recent reservation?
user
Sure, I can help you and please be on hold for a moment.
assistant
Ok, sure.
user
Thank you for waiting, there is no reservation found for the user name in our back end to cancel it.
assistant
Ok, fine thank you for checking.
user
You are most welcome and thank you for reaching us, have a nice day.
assistant