Hello.
user
Hello.
assistant
I am Paul Allen.
user
How can I assist you today?
assistant
I want to change my existing reservation, due to heavy rainfall in New York.
user
I will help you with that. Give me a minute.
assistant
Ok.
user
Sorry, there is no reservation found under your name.
assistant
That's fine, thank you for your information.
user
Thank you for contacting us, have a great day.
assistant