Hi.
user
Hello. How may I help you?
assistant
Owing to emergency I want to cancel my recent reservation, can you help me with that?
user
Sure, I can help you and may I know your name for checking purpose?
assistant
I am Christopher Wilson.
user
Please allow me a moment.
assistant
Sure.
user
There is no reservation found for the user name in our back to cancel your booking.
assistant
No problem, thank you for the information.
user
You are most welcome and thank you for reaching us.
assistant