Hello.
user
Hello. How can I assist you?
assistant
Due to an urgency, I would like to cancel my recent reservation. Can you help me with this?
user
Sure, may I know your good name please?
assistant
My previous reservation has done with the name Catherine Hall.
user
Please be on hold. There is no reservation found under your name to do cancellation.
assistant
Ok, not an issue. May be my brother has already cancelled my ticket on behalf of me. Thank you for providing information.
user
Thank you for choosing us.
assistant