Hi.
user
Hello, how can I help you today?
assistant
I have some personal matters that need fixing so I need to change an existing reservation. Can you help me with that?
user
Sure, can I have your name please?
assistant
My name is Jerry Turner.
user
Ok, please wait for a while.
assistant
Ok.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
No problem, thank you for the information.
user
Thank you for availing us.
assistant