Hi.
user
Hello. How can I assist you?
assistant
Could you please help me to change my reservation? As I got some urgent work at my office.
user
Sure, may I know your name?
assistant
My name is Pamela King.
user
Please wait for a moment to check your ticket status.
assistant
Sure.
user
Sorry, no reservation is available by your name.
assistant
No problem, anyway thank you very much for checking.
user
Thank you for approaching us.
assistant