Hi, myself Rachel Smith.
user
Hello. Rachel Smith, how can I assist you at this moment?
assistant
Owing for an emergency, I want to cancel my reservation. Can you please do that for me?
user
Sure, I will help you with this.
assistant
Thank you.
user
Rachel Smith, there is no active reservation found under your name in our database.
assistant
Not an issue, thank you for checking.
user
Thank you for contacting us.
assistant