Hi,.
user
Hello, how may I address you today?
assistant
I want to cancel my recent reservation due to heavy snowfall at my destination place. Can you help me?
user
Sure, may I know your name please?
assistant
Sure, Gregory Roberts is my name.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, no reservation found with your name to cancel.
assistant
Thanks for your quick response.
user
Thanks for approaching us.
assistant