Hi.
user
Hello. How may I assist you?
assistant
Can you help me to cancel my reservation?
user
Sure,I am glad to help you. May I know your name to check with the status?
assistant
Sure, my name is Elizabeth Adams.
user
Please wait a moment.
assistant
Sure.
user
Thank you for waiting. Elizabeth Adams, regret to inform that there is no active reservation found under your name to cancel.
assistant
No issues, thank you for your time.
user
Thank you for reaching our agency.
assistant