Hello.
user
Hello, how can I help you?
assistant
I want to cancel my reservation, due to some problems I am unable catch that flight, can you please cancel my reservation?
user
Sure, can I have your good name please?
assistant
Sure, my name is Richard Lopez.
user
There is no reservation found under your name in our records.
assistant
Oh! It's ok no problem, thank you for your information.
user
Thank you for choosing us.
assistant