Hi.
user
Hello, how can I help you today?
assistant
I need to cancel my reservation as my exams got cancelled. Can you help me with that?
user
Sure, I am here to help you. May I know your good name please?
assistant
Thank you for considering my request and my name is Michael Gonzalez.
user
Thanks for providing your name, we found reservation on your name. Shall I proceed to cancel?
assistant
Yes, please cancel it.
user
Your ticket has been cancelled.
assistant
Thank you for cancelling my reservation.
user
Thank you.
assistant