Hi,. I am Karen Anderson.
user
Hello, what kind of assistance you are looking for?
assistant
Owing to an emergency, I want to cancel my trip to Seattle.Can you please help me in cancelling my reservation?
user
Sure. Please wait for a while, I will check your reservation.
assistant
Ok.
user
Thank you for being patience, there is no active reservation found on your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for approaching us.
assistant