Hello.
user
Hello.
assistant
I am Elizabeth Lopez.
user
How can I help you at this moment?
assistant
I would like to change my existing reservation, please help m out.
user
Sure, I will help you with this. Please be on hold for a moment.
assistant
Sure, take your time.
user
Elizabeth Lopez, I didn't find any active reservation under your name in our database.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant