Hello.
user
Hello.
assistant
Donna Jones here.
user
How may I assist you?
assistant
Due to sudden health issue, I am not able to travel in a flight on those date that I want to travel. So, I would like to change my reservation. Can you please help me out with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait a moment, I will check the status of your reservation.
assistant
Sure, take your time.
user
Donna Jones, no reservation has been found on your name in our records.
assistant
Oh! Not an issue. Anyway, thank you for the information.
user
Thank you for approaching us.
assistant
Welcome.
user