Hello.
user
Hello, how can I help you?
assistant
I am Jacob Baker. Can you please help me in changing my existing reservation, as my football match got postponed to some other date.
user
Sure, I am here to help you. Please stand by.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name.
assistant
No problem, thanks for your information.
user
Thank you for choosing us.
assistant