Hello, Charles Robinson here.
user
Hello, How can I assist you today?
assistant
Due to heavy thunder storm in my place I would like to change my existing reservation, Could you help me in doing this?
user
Sure. Please stand by I will check and revert to you.
assistant
Sure.
user
Unfortunately, there is no reservation found with your name.
assistant
It's ok, not a problem.
user
Thanks for approaching us.
assistant
Thanks for your kind service.
user