Hello, I am Kimberly White.
user
Hello, how can I aid you today?
assistant
I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?
user
Sure, I am here to help you. Hold on for a moment.
assistant
Take yur time.
user
Sorry Kimberly White, there are no flights reserved on your given name formerly.
assistant
No issues. Thank you for checking.
user
Welcome, thank you for choosing us. Have a great day.
assistant