Hello.
user
Hello. How may I assist you?
assistant
I need your help in cancelling my ticket because of heavy snowfall in my area.
user
 Sure. May I know your name please?
assistant
My name is Timothy Martin.
user
Timothy Martin, there is no reservation found on your name.
assistant
Ok, no issues.
user
Thank you for choosing us.
assistant
Thank you for your information.
user