Hello.
user
Hello, how may I help you?
assistant
I am John Mitchell. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, please wait for a while.
assistant
Sure, take your time.
user
Sorry to say that, there was no reservation found with your given name.
assistant
That's ok, thank you for your information.
user
Thank you for choosing us.
assistant