Hi.
user
Hello. How can I assist you now?
assistant
Due to bad weather conditions, I want to change my existing reservation. Can you help me out?
user
Sure, I am happy to help you with that. Can I have your name please for checking reservation status?
assistant
Sure, my name is Charles Walker.
user
Please wait a moment to check reservation status.
assistant
Ok.
user
Sorry Charles, no reservation has found under your name.
assistant
That's ok, thank you.
user
Thank you for choosing us, have a great day.
assistant