Hi.
user
Hello, how may I help you?
assistant
I would like to cancel my flight reservation as I am sick, can you please help me?
user
Sure, may I know your good name?
assistant
Thank you. I am Donald Brown.
user
Hold on a minute.
assistant
Sure.
user
Sorry, there was no reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant