Hi, myself Rachel Hernandez.
user
Hello, how can I help you?
assistant
I would like to cancel my reservation as I met with an accident, can you please do that for me?
user
May I know your desired travel dates please? Please wait a while.
assistant
I want to cancel my reservation.
user
Sorry to say, there is no reservation on your name in our database.
assistant
No problem, thank you so much for checking.
user
Thank you for opting us.
assistant