Hi.
user
Hello, how may I serve you today?
assistant
Please help me to cancel my recent reservation as my plan to meet my grand parents got postponed due to my health issues.
user
Sure, we are here to help you. May I know your name please?
assistant
Thank you. I am Michelle Phillips.
user
Ok, please be on hold.
assistant
Sure.
user
Sorry, we could not find any reservation against your name in our database.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant