Hello.
user
Hello. How can I aid you?
assistant
I want to change my existing reservation due to postpone of my exams so, can you help me with this?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name?
assistant
My name is Anna Martin.
user
Please wait a minute.
assistant
Sure.
user
Thanks for waiting. There is no active reservation on your name.
assistant
Not a problem, thank you for the information.
user
Thanks for reaching us.
assistant