Hello.
user
Hello.
assistant
I am Mary Allen.
user
How can I assist you today?
assistant
Due to an emergency, I am unable to travel to the trip which our friend's were planned, can you please change my recent booking?
user
Please give me a moment for checking the reservation.
assistant
Sure.
user
Thank you for waiting. There is no reservation found under your name.
assistant
I think my booking is not confirmed, so that's why it is not showing in your data base. Anyways, thank you for your search.
user
Welcome, have a great day.
assistant