Hi.
user
Hello, how may I serve you at this moment?
assistant
Owing to an emergency, I want to change my existing reservation.
user
Sure, may I know your name please?
assistant
Sure, Susan Lopez here.
user
Ok, please be on hold.
assistant
Sure.
user
Sorry, we could not find any reservation on your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for choosing us.
assistant