Hi.
user
Hello, how can I help you?
assistant
Owing to an emergency, I want to change my existing reservation. Can you help me in that?
user
I am happy to help you. Sure, can you please let me know your name to check with the reservation status?
assistant
Myself Deborah Wright.
user
Thank you for sharing your name. Please allow me 2-3 minutes.
assistant
Ok.
user
Thank you for waiting, Deborah Wright. Sorry, there is no active reservation found under your name to change.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant