Hello.
user
Hello, how can I help you today?
assistant
I need to cancel my recent reservation, can you help me?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
I am Sarah Roberts.
user
Thank you. Please be online for a while. I will check your reservation status and get back to you.
assistant
Sure, take your time.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us.
assistant