Hello.
user
Hello. How can I help you?
assistant
Owing to an emergency, I want to cancel my recent reservation. Will you help me in that?
user
Ok, may I Know your name for cancellation?
assistant
Karen Turner here.
user
 Please wait I will revert you in a moment.
assistant
Sure.
user
We found reservation on your name and it is being cancelled on your request.
assistant
Ok, thank you.
user
 Thank you for availing us.
assistant