Hi.
user
Hello, how can I help you today?
assistant
Owing to an emergency, my live concert in Washington got postponed, so I want you to change my existing reservation.
user
Sure, can I have your name please?
assistant
Sure, I have a existing reservation with name Brandon Robinson.
user
Ok, please hold on a moment.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for opting us.
assistant