Hello.
user
Hello, how can I aid you?
assistant
I am Nicole Brown, help me to cancel my ticket as my vacation trip to New York has been cancelled due to my illness.
user
Sure, please hold on a minute. I will check the status.
assistant
Sure.
user
Thanks for your patience. There was no reservation found on your name.
assistant
Thank you for the information.
user
It's my pleasure to assist you.
assistant