Hello.
user
Hello, how can I aid you today?
assistant
I want to cancel my recent reservation, because my football was cancelled due to bad weather. Can you assist me, please?
user
Sure, may I know your name?
assistant
I am John Young.
user
Please wait a moment.
assistant
Ok.
user
Sorry there is no reservation found on your name.
assistant
Ok, thanks for sharing the information.
user
Thank you for choosing us.
assistant