Hi.
user
Hello, how may I aid you?
assistant
I am Larry Hill. Can you cancel my flight ticket reservation? As my cricket match is been postponed due to bad weather in New York.
user
Sure, please wait a moment I will check your details and proceed further.
assistant
Ok.
user
Sorry to say, there is no reservation on your name in my database.
assistant
That's ok, thank you.
user
Thank you for reaching us, have a nice day.
assistant