Hello.
user
Hello, how may I aid you?
assistant
 I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
user
I am happy to help you, may I know your name?
assistant
Anthony Robinson here.
user
Thank you. Please be online for a while. I will check your reservation status and get back to you.
assistant
Sure.
user
I am sorry to say you that there is no reservation found under your name in our database.
assistant
No problem, Thanks for the information.
user
Welcome Anthony Robinson.
assistant