Hello.
user
Hello, how can I help you?
assistant
I want to cancel my recent reservation due to sudden postpone of my exam dates. Can you help me with that?
user
Sure, please provide me your name?
assistant
I am Edward Lee.
user
Please wait a minute.
assistant
Sure.
user
There is no reservation with your name.
assistant
Ok, no issues. Thank you for your quick response.
user
Thank you for reaching us.
assistant