Hi.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation. Can you help me for that one?
user
Sure, may I know your good name please?
assistant
Sure, Melissa Green.
user
Wait a moment please.
assistant
Sure, I will wait for your response.
user
Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
Not an issue, anyway thank you for the information.
user
Thank you for opting us.
assistant