Hello.
user
Hello. How may I guide you today?
assistant
Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, my name is Raymond Thomas.
user
I am sorry to say that there is no reservation found under your name.
assistant
Ok, no problem. Thank you for checking.
user
Thank you for reaching us.
assistant