Hello.
user
Hello.
assistant
I am Kevin Hernandez.
user
How may I help you?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, I am glad to help you.
assistant
Thank you.
user
Sorry, there are no reservation found on your name. Have a nice day.
assistant
Ok, not an issue. May be my brother has already cancelled my reservation on behalf of me. Anyways, thank you for your information.
user
Thank you for choosing us.
assistant