Hello.
user
Hello. How can I help you today?
assistant
I would like to cancel my flight reservation as my trip got postponed, can you please help me?
user
Sure, I am here to help you with that, can I know your good name?
assistant
My name is Samuel Johnson.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Not an issue, thank you for the information.
user