Hello, I am Sharon Wilson.
user
Hello, how can I help you today?
assistant
Owing to an emergency, I want to change an existing reservation, so please help me in changing the reservation.
user
Sure, please wait for a while.
assistant
Ok.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
Not an issue. Thank you.
user
Thank you for opting us.
assistant