Hi.
user
Hello, how can I assist you?
assistant
 I need to postpone my trip to visit Phoenix. But, my friend has a busy schedule so, he cannot attend the trip. So I need to change my trip dates. Can you help me with changing my reservation?
user
Sure, we are here to help you.
assistant
Thank you.
user
To proceed further, we need your name.
assistant
 Emily Lopez, is my name.
user
Ok, please wait for a while, I will check the status and revert to you.
assistant
Sure, I will wait.
user
Thank you for your patience, we did not find any reservation on your name.
assistant
 That's ok, thanks for the kind information.
user
Thank you for opting us.
assistant