Hello.
user
Hello.
assistant
My name is Margaret Hill.
user
Hill, how can I help you?
assistant
Due to heavy snowfall, I couldn't travel out. Can you please cancel my reservation?
user
Sure, please give me a minute.
assistant
Ok, take your time.
user
Hill, there is no reservation found with your details.
assistant
Its ok, thank you for the information.
user
Thank you for contacting us, have a good day.
assistant