Hello.
user
Hello, how may I help you?
assistant
Due to sudden change in my trip to another location, I would like to do some changes in existing my reservation. Can you please help me out?
user
Sure, I will help you. Can I know your name?
assistant
Kenneth Jones here.
user
Thank you. Please wait for a while, let me check your reservation status.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
That's ok, thank you for checking.
user
You are most welcome.
assistant