Hello, this is Samuel Edwards.
user
Hello, May I know, how can I best assist you now?
assistant
I am not feeling well, so I want to cancel my recent reservation, could you help me in cancelling my flight ticket?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait for a moment.
assistant
Sure.
user
Thanks for waiting, no active reservation was found on your name in the database.
assistant
Not an issue, thanks for your information.
user
Thank you for availing us.
assistant