Hello.
user
Hello, how may I guide you today?
assistant
Due to an emergency, I want to change my reservation. Can you help me?
user
Sure, we are here to help you to change it.
assistant
Thank you.
user
May I know your name?
assistant
Joshua Nelson here.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for your time, there was no reservation found on your name.
assistant
No issue, Thanks for the information.
user
Thank you for availing us.
assistant