Hi.
user
Hello. Welcome to flight booking agency, how may I help you?
assistant
I would like to cancel my flight reservation as I am sick, can you please help me?
user
Sure, I can help you with free of cost and can you please provide me your name?
assistant
I am Helen Jackson.
user
Give me some time to check it.
assistant
Sure.
user
Thank you for being on hold, there is no reservation status obtained on your name in our previous booking list.
assistant
Oh! Not an issue. Thank you for checking.
user
You are most welcome and have a great day.
assistant