Hi.
user
Hello. How can I guide you at this moment?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I will help you with this. Can you please provide your name to check your reservation status?
assistant
Myself Jennifer Evans.
user
Jennifer Evans, I didn't find any active reservation under your name in our database.
assistant
No problem, thanks for checking.
user
Thank you for utilising our service.
assistant