Hello, I am Mary Scott.
user
Hello, how can I help you?
assistant
I need to cancel my recent reservation, as my exam got cancelled. Please help me in cancelling?
user
Sure, we are here to help you. Please wait a moment.
assistant
Ok.
user
Sorry, there is no reservation found in your name.
assistant
Ok, no issues. Thank you.
user
Thank you for choosing us.
assistant