Hello.
user
Hello. How may I assist you?
assistant
I want to change my existing reservation, as my exams have postponed suddenly. Can you please help me with this?
user
Sure, I will help you. May I know your name please?
assistant
I am Shirley King.
user
Sorry, no reservation has been found on your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for choosing us.
assistant