Hi.
user
Hello, how may I assist you?
assistant
Due to the sudden illness of my mother, I am unable to catch a flight. So I had a request to you to cancel my existing reservation?
user
We are here to help you. May I know your name to check the status?
assistant
Sure, I am Ronald Davis.
user
Please wait for a while. I will revert you.
assistant
Sure.
user
Thanks for your patience. There was no reservation found with your name.
assistant
No, worries at all.
user
Thank you for consulting us.
assistant
Thanks for your kind service.
user