Hello.
user
Hello, how can I help you?
assistant
As my meeting got postponed, I would like to change my existing reservation. Can you help me with this?
user
Sure, may I know your name please?
assistant
My previous reservation has done with the name Daniel Phillips.
user
There is no reservation on your name in our database.
assistant
Ok, not an issue. May be something went wrong while booking the ticket. Thank you for providing information.
user
Thank you for opting us.
assistant