Hello.
user
Hello, how may I help you?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Ok, may I know your name to check your booking status?
assistant
My name is Larry Martinez.
user
I am very apologetic to tell you, there is no active reservation by your name.
assistant
Ok, not an issue.
user
Thank you for reaching our agency.
assistant
Thank you for providing information.
user
Have a nice day.
assistant