Hi.
user
Hello, how can I aid you?
assistant
 I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
user
Sure, we are happy to help you. Please let me know your good name.
assistant
Ashley Allen here.
user
Sorry, there is no active reservation on your name in our data.
assistant
No problem, thanks for the information.
user
Thank you for contacting us.
assistant