Hi.
user
Hello.
assistant
I need to cancel my reservation, can you please help me?
user
Ok, can you please provide me your name so, I can check with your previous booking?
assistant
Sure, I am Ruth Martin.
user
Ok, please hold on for a moment till I check with your existing reservation status.
assistant
Ok.
user
Ruth Martin, I'm sorry to inform you that there is no reservation by your name.
assistant
Ok, no problem.
user
Thank you for choosing us, and sorry for the inconvenience.
assistant
Thank you.
user