Hello.
user
Hello.
assistant
My name is Jessica Wilson.
user
Wilson, how may I assist you today?
assistant
Actually, I booked a ticket to NYC for a music festival, but due to personal problems, I want to cancel my trip.
user
Ok, I will help you for that wait for a moment please to check your reservation status. Wilson, I did not find any reservations in NYC with your name.
assistant
That's ok. Thank you for your time.
user
Anything else to help you.
assistant
No, thanks.
user
My pleasure, have a nice day.
assistant