Hi.
user
Hello. How can I assist you at this moment?
assistant
Owing to an emergency, I want to change my reservation. Can you please help me with that?
user
Sure, I will assist you with that. May I know your name for further process?
assistant
I am Carolyn Martinez.
user
Ok, please hold on a moment.
assistant
Ok.
user
There is no previous reservation available under your name.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us.
assistant