Hi.
user
Hello, how may I aid you?
assistant
Due to sudden demise of my grand mother, I want to change my reservation. Can you help me with that?
user
Sure, may I know your name?
assistant
Sure, Jessica Parker here.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, we could not find any reservation by your name in our data base.
assistant
Ok, thanks for the information.
user
Thank you for choosing us.
assistant