Hi.
user
Hello, how may I serve you at this moment?
assistant
Can you please help me in changing the existing reservation?
user
Sure, we are here to help you. May I know your name please?
assistant
I am Patrick Edwards.
user
Ok, please be on hold for some time.
assistant
Ok.
user
Thank you for waiting, sorry we could not find any reservation on your name.
assistant
Ok, no problem. Thank you.
user
Thank you choosing us.
assistant