Hello.
user
Hello, how may I aid you?
assistant
I am Emily Thompson, can you amend my reservation which I did recently?
user
Sure, I am here to help you out. Please allow me a moment.
assistant
Ok, please take your time.
user
Sorry Emily, there is no reservation on your name in our data base.
assistant
That's ok, not a problem I will book next week. Thank you for assisting.
user
Thank you for reaching us.
assistant