Hi.
user
Hello.
assistant
I am William Smith.
user
William, which help you are expecting from my side?
assistant
My holiday trip got postponed, can you help me to change my reservation?
user
Sure, I will help you with that, please wait for a moment to check your reservation status.
assistant
Please check my details.
user
Smith, in my database I did not find any reservation with your name.
assistant
That is fine.
user
Anything else to help you?
assistant
No, I am fine. Thank you for your time.
user
My pleasure, have a nice day.
assistant