Hello.
user
Hello. How may I help you today from my end?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, I will help you out with that. To check with can you please help me with your name?
assistant
My reservation was done under the name Carol Lopez.
user
Please wait for a while.
assistant
Sure, take your time.
user
Sorry, there is no active reservation found on your name in our database.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for checking.
assistant