Hello.
user
Hello, how can I help you today?
assistant
Please help me to change an existing reservation as I need a economy class ticket instead of business class.
user
Sure, I am glad to help you.
assistant
Thank you.
user
May I know your good name to proceed further?
assistant
I am Nichole Garcia.
user
Please be on hold.
assistant
Sure.
user
There is no reservation found on your name in our database to change it.
assistant
Not a big issue, anyhow thank you very much for checking the reservation status.
user
Thank you for opting us.
assistant