Hello.
user
Hello, how may I address you?
assistant
I am Andrew Thomas. Owing to an emergency I want to cancel my recent reservation. Can you please help me with this?
user
Sure, let me check the reservation list and revert you.
assistant
Ok.
user
We could not find any reservation by the name you provided.
assistant
Not an issue, thanks for your information.
user
Thank you for choosing us.
assistant