Hello.
user
Hello, how may I help you at present?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, I am here to help you with cancellation.
assistant
Thank you.
user
In whose name, your reservation has been done earlier?
assistant
I am Kevin Mitchell.
user
Thanks for providing your name, please wait for a while.
assistant
Sure.
user
Sorry to say that, there was no active reservation found on your name to cancel it.
assistant
No problem, thank you for the information.
user
Thank you for availing us.
assistant