Hello.
user
Hello.
assistant
Kenneth Lee here.
user
How can I help you?
assistant
I would like to cancel my recent reservation due to the heavy rains, can you cancel it for me?
user
Sure, please wait for a while to check your reservation details and cancel it.
assistant
Ok.
user
We found your reservation, could you like me to confirm the cancellation please?
assistant
Sure, proceed.
user
Your reservation is cancelled successfully.
assistant
Thank you for your help.
user
Thank you and have a nice day.
assistant
Welcome.
user