Hello.
user
Hello, how may I assist you today?
assistant
 I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow at my destination. Can you please help me in cancellation?
user
Sure, let me know your name please?
assistant
I am Janet Anderson.
user
Thanks for providing your name, no reservation found with your name to cancel your reservation.
assistant
Ok, no problem. Thank you for the quick response.
user
Thanks for contacting us.
assistant