Hello.
user
Hello, how may I guide you?
assistant
My name is Alexander Moore. Due to my sudden health problem, my trip got cancelled. Can you please help me with that?
user
Sure, hold on for a moment.
assistant
Ok.
user
I'm sorry, there are no reservations with you name.
assistant
That's ok. Thank you for your time.
user
Thank you, have a good day.
assistant