Hi, I am Frank Brown.
user
Hello Frank, how can I help you today?
assistant
My exams got postponed due to technical issues, can you please cancel my reservation?
user
Sure, I am gleeful to help you. Let me check with your details.
assistant
Ok.
user
Frank, there is no reservation found under your name to cancel.
assistant
OK, no problem. Thanks for your information.
user
Thank you for consulting us.
assistant