Hello.
user
Hello, how best I can aid you at present?
assistant
I am Dennis Young, want to cancel my reservation. Can you please help me?
user
Sure, I am glad to help you. Please allow me a few minutes to check the reservation.
assistant
Sure.
user
Thank you for waiting, no reservation was found on your name to cancel.
assistant
It's ok, thank you.
user
Thank you for visiting us.
assistant