Hi. I am Nicole Jackson.
user
Hello, how can I help you today?
assistant
Owing an emergency want to cancel my reservation, so can you help me with it please?
user
Sure, we are here to help you.
assistant
Thank you.
user
Wait for a while.
assistant
Ok.
user
Thanks for waiting there is no reservation found on your name.
assistant
           That's ok.
user
Thanks for approaching us.
assistant