Hello.
user
Hello. How can I aid you today?
assistant
Owning to an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, I will help you that, please hold on for a moment to check your reservation status. May I know your name please?
assistant
Sure, my previous reservation is on the name of Thomas Brown.
user
Brown, I did not find any reservation with your name in my database.
assistant
Ok, no problem.
user
Thank you for reaching us.
assistant
Thank you for your information.
user