Hello.
user
Hello, how can I guide you for today?
assistant
I am Joshua Thomas. I need some help in my flight ticket changing due to some problems, so can you please help me in changing?
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Thank you for accepting my request and I can wait for your response.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok,no problem with that one. Thank you for checking and providing the information.
user
Thank you for contacting us, have a nice day.
assistant