Hello, I am Ruth Rodriguez.
user
Hello, how may I aid you today from my end?
assistant
I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?
user
Sure, I am here to help you out. Please allow me a moment to check whether any active reservation is found on your name or not.
assistant
Take your time.
user
Sorry Ruth Rodriguez, there is no active reservation found on your name in our database.
assistant
No issues. Thank you for checking.
user
Thank you for reaching us.
assistant
You are welcome.
user