Hello.
user
Hello. How may I aid you?
assistant
I am Jonathan Thompson. Due to my health problem I want to cancel my reservation, can you please help me in that?
user
Sure, please wait for a moment to check your details.
assistant
Ok, I will wait.
user
Sorry to say, no reservation found on your name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant