Hello.
user
Hello, how may I help you today?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.
user
Sure, I am here to help you. Can you please mention with your name please?
assistant
Sure, myself Paul Hill.
user
Ok, please wait for a moment.
assistant
Sure, take your time.
user
Sorry Hill, there is no reservation found as per your name to cancel any reservation.
assistant
Oh! It may not be booked properly due to server issue. Anyway, thank you for your time.
user
Ok, it might be, thank you for contacting us.
assistant
Most welcome.
user