Hello.
user
Hello, how may I help you today?
assistant
I am trying to cancel my recent reservation because the planned trip got cancelled suddenly due to some financial issues in the family. Can you please help me in cancelling the ticket?
user
Sure, I am here to help you with this.
assistant
Thank you.
user
May I know your name please?
assistant
Yes, I am Charles Smith.
user
Sorry Charles, there is no reservation found as per your name to cancel it.
assistant
That's fine, no problem. Thank you for your information.
user
You are welcome.
assistant