Hello.
user
Hello. Shall I have your name please?
assistant
I am Virginia Edwards.
user
Virginia Edwards, how may I provide assistance for you?
assistant
I need your help in cancelling my reservation due to bad weather conditions.
user
Ok. Please hold on, I will check and let you know the status.
assistant
Sure.
user
Sorry, we did not find any reservation with your name.
assistant
Ok,  thanks for the information.
user
Thank you for your assistance.
assistant