Hello.
user
Hello. How may I assist you?
assistant
Owing to an emergency I want to change my reservation can you help me?
user
Sure, can you provide your name to check is there any reservation under your name?
assistant
My name is Rebecca Wright.
user
Sorry, Wright there is no reservation on your name.
assistant
Ok, no problem.
user
Thank you for reaching us.
assistant
You are welcome.
user