Hi.
user
Hello. How can I help you?
assistant
I want to cancel my reservation as I got any emergency work in our office.
user
Can I know your name to check your reservation details please?
assistant
Sure, I am Mary Anderson.
user
Sorry, there is no reservation found by your name.
assistant
It's ok. It might be cancelled by my manger but he did not informed me yet.
user
It's ok.
assistant
Thank you for your services.
user
Thank you and have a nice day.
assistant