Hello.
user
Hello.
assistant
I am Nicole Williams.
user
How may I help you today?
assistant
I need to change my reservation due to my planned event got postponed. So please help me with that.
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait a moment to check your previous reservation.
assistant
Sure, take your time.
user
We regret to inform you that there is no reservation found on your name in our records.
assistant
Oh! It may not be booked properly due to server issues while booking.
user
Thank you for reaching us, have a great day.
assistant
Thank you for your help.
user
Welcome.
assistant