Hello,.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation due to heavy rain, so can you please help me in cancellation?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your good name please?
assistant
My name is Edward Turner.
user
Please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found on your given name.
assistant
No problem, thank you for the information.
user
Thanks for choosing us.
assistant