Hi. Sharon Parker here.
user
Hello Sharon Parker, how can I address you?
assistant
Can you please help me in changing my existing reservation?
user
Sure, please wait for a moment to render your information from our database.
assistant
Ok.
user
We regret to inform you that there is no active reservation found on your name.
assistant
No issues, thank you for your information.
user
Thank you for choosing our agency.
assistant