Hi. I am Karen Lewis.
user
Hello. How may I help you today?
assistant
I had reserved a flight ticket last week for my visit to New York and now I want it to be cancelled and I am hoping that my money will be refunded.
user
Sure, I will help you with that.
assistant
Ok.
user
Please wait for a minute, I will get back to you.
assistant
Sure.
user
Karen Lewis, I am sorry to say that there is no flight found under your name.
assistant
No, I cannot believe it as my friend has done the flight reservation on behalf of me and now I am worried to return the money back to him at any cost.
user
I am sorry for that.
assistant
Ok, I will check with my friend again may be he has already cancelled it. Thanks for your time.
user
Thank you for contacting us, have a great day.
assistant