Hi.
user
Hello. How may I help you?
assistant
Can you cancel my flight ticket reservation? As my cricket match is been postponed due to bad weather in New York.
user
Sure, please wait for a moment.
assistant
Ok.
user
May I know your name please?
assistant
I am Shirley Wright.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant