Hello.
user
Hello. How may I aid you?
assistant
I want to cancel my recent reservation due to some health issue. Can you help me?
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name please?
assistant
Yes, I am Jessica Green.
user
Jessica Green, we haven't found any reservation under your name in our database.
assistant
Thank you for your help.
user
Thank you for reaching us.
assistant