Hi.
user
Hello, How exactly I can serve you the best today?
assistant
I need your help in cancelling my ticket. As I have cancelled my trip due to the sudden health issue. Can you help me in that?
user
Sure, I will help you with that.
assistant
Thank you.
user
Let me know your name to check your reservation?
assistant
Sure, Richard Martinez is my name.
user
Please wait a while.
assistant
Sure, make it as soon as possible.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
That's ok, Not an issue. Thanks for your service.
user
Thank you for reaching us.
assistant