Hi.
user
Hello.
assistant
I am Dorothy Mitchell.
user
How may I assist you?
assistant
Can you help me in cancelling my recent reservation, as my exam is postponed?
user
Sure, I will help you.
assistant
Ok.
user
Please wait a moment.
assistant
Ok.
user
Dorothy, no reservation has been found on your name in our records.
assistant
That's ok, thank you.
user
Thank you for approaching us.
assistant