Hello, Kathleen Johnson here.
user
Hello, how may I assist you?
assistant
Due to some personal issues, I would like to change my reservation. Can you help me?
user
Sure, I will help you. Please wait a moment.
assistant
Sure.
user
Kathleen, no reservation has been found on your name in our database.
assistant
Its ok, thank you for the information.
user
Thank you for approaching us.
assistant