Hi. I am David Thomas.
user
Hello, how may I help you?
assistant
Can you please cancel my existing reservation as my scheduled holiday trip got cancelled due to bad weather?
user
Sure, please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
It's ok, not an issue. Thank you for the information.
user
Thank you for availing us.
assistant