Hi.
user
Hello, how may I assist you?
assistant
I want to cancel my reservation as I am not willing to have my trip. Can you help me with that?
user
Sure, may I know your name?
assistant
Sure, my name is Nicole Taylor.
user
Please wait a moment.
assistant
Sure, I will wait for your response.
user
Sorry, there is no active reservation on your name.
assistant
Not a problem, anyways thank you for the information.
user
Thank you.
assistant