Hi.
user
Hello. How can I assist you at this moment?
assistant
Owing to an emergency I want to cancel, can you help me?
user
Sure, I will help you with this. Can you please provide your name to check the reservation status?
assistant
Myself Pamela White.
user
Pamela White, there is no active reservation found under your name in our database.
assistant
No problem, thanks for checking.
user
Thank you for utilising our service.
assistant