Hello.
user
Hello, how can I help you?
assistant
I want to cancel my recent reservation due to bad weather condition. Can you help me for this one.
user
Sure, may I know your name please?
assistant
Sure, Rachel Thomas here.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry, there was no reservation found with your given name.
assistant
Ok, no issues, thank you for the information.
user
Thank you for opting us.
assistant