Hi,.
user
Hello, how can I help you?
assistant
I am Dorothy Hernandez. Please, cancel my recent reservation due to my illness.
user
Sure, please wait a moment. I will check your details in our previous reservation list and let you know the status.
assistant
Sure.
user
Thank you for waiting, unfortunately there is no reservation exist on your name.
assistant
Ok, not a problem. Thank you.
user
Thank you for choosing us.
assistant