Hello.
user
Hello, how can I help you?
assistant
Due to relocation of my postponed exam, I need to change my existing reservation. Can you aid me to change it?
user
Sure, we are here to assist you.
assistant
Thank you.
user
May I know your good name?
assistant
Sure, my name is Edward Parker.
user
Ok, please wait for a few minutes.
assistant
Sure.
user
Thank you for your time, There was no reservation found on your given name.
assistant
Not an issue, thank you.
user
Thank you for choosing us.
assistant