Hello.
user
Hello, how can I help you today?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Let me know your name to check your reservation?
assistant
I am Emily Gonzalez.
user
Sorry, there is no active reservation on your name in our records.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant