Hello.
user
Hello. How may I aid you today?
assistant
My name is Emma Moore, I want to cancel my reservation due to my bad health. Can you help me?
user
Sure, we are here to help you. Please wait a moment I'll check the reservation list.
assistant
Sure.
user
Thank you for waiting, I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, thank you for the information.
user
Thank you for opting us.
assistant