Hello.
user
Hello, how may I assist you today?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me out?
user
Sure, may I know your name for the changing process?
assistant
My name is Stephanie Scott.
user
Sorry as per your concern I can not amend your reservation as your reservation is not found as per our records.
assistant
That's ok, no problem. Anyway thank you for checking.
user
Welcome, thank you for reaching us.
assistant
Welcome.
user