Hello.
user
Hello. How can I assist you today?
assistant
Due to terrorist attack at my visiting location, I want to postpone my trip to some other dates. Can you please help me in amending my recent reservation?
user
Sure, may I know your name to check for the previous reservation?
assistant
Sure, my name is Nicholas Young.
user
Please allow me a moment.
assistant
Sure.
user
Nicholas Young, there is no reservation found under your name.
assistant
Oh! That's ok, thank you for giving the information.
user
Thank you for contacting us.
assistant