Hello.
user
Hello, how can I help you today?
assistant
I would like to change my existing reservation, can you help me in that?
user
Sure, can I have your name please?
assistant
Sure, myself Brian Gonzalez.
user
Ok, please wait for a while.
assistant
Sure, I will wait for your response.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you for opting us.
assistant