Hello. Edward Taylor here.
user
Hello, how may i aid you?
assistant
I want to cancel my reservation due to my wife's health issues, can you help me?
user
Sure, please wait a moment.
assistant
Ok, please check soon and revert with available information.
user
There is no active reservation on your name in my database.
assistant
Oh! That's fine, thank you for checking anyways.
user
Thank you for opting us.
assistant
Most welcome.
user