Hello. I am Stephen  Lee.
user
Hello, how may I help you today?
assistant
Owing to an emergency, I need to cancel my existing reservation. Can you help me with that?
user
Sure. Please, wait.
assistant
Sure.
user
Thank you for being patience, there is no reservation found on your name.
assistant
Not an issue, thank you for the information.
user
Thank you for reaching us.
assistant