Hi.
user
Hello, how may I help you for this moment?
assistant
Can you please cancel my recent reservation? As my trip has been cancelled.
user
Sure, I will help you with this. May I know your name please for further process?
assistant
My name is Michael Williams.
user
Ok, please wait for a mean while.
assistant
Sure.
user
Sorry Williams, there is no reservation found on your name to cancel your reservation.
assistant
That's ok, thank you.
user
You are welcome.
assistant