Hello.
user
Hello, do you need any help from us?
assistant
I want to change my recent reservation. Can you help me out?
user
Sure, could I have your name please?
assistant
Michael Robinson.
user
Ok, please allow me a moment.
assistant
Ok, take your time.
user
Sorry, there is no reservation with your name in our portal to make changes.
assistant
That's ok. Anyways, thank you.
user
You are welcome, have a great day.
assistant