Hello, I am James Robinson.
user
Hello, how can I provide assistance to you?
assistant
I want to cancel my reservation ticket due to sudden demise of great grand father. Can you help me in this?
user
Sure, we are kindly help you. Sorry to say, there were no reservation found with given name.
assistant
It's ok, not an issue. Thank you for your service.
user
Thank you for connecting us, have a good day.
assistant