Hello.
user
Hello. How can I assist you today?
assistant
I am trying to modify the travel dates in the existing reservation because the planned trip got postponed. Can you please help me to change the details?
user
Ok, I will assist you with that. Please can I know your name to check?
assistant
Thank you. My name is Stephen King.
user
Thank you for waiting.
assistant
Ok.
user
Sorry as per the name provided there are no ticket been found to modify.
assistant
It's ok, not an issue. Thank you for your time in checking my ticket status.
user
Thank you for choosing our agency.
assistant