Hello.
user
Hello, how can I guide you for today?
assistant
Can you please change my existing reservation as my plan to go for holiday trip got postponed?
user
I will help you with that.
assistant
Thank you.
user
May I know your name?
assistant
I am Katherine Adams.
user
Please give me a minute, I will check the status of your reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for contacting us, have a nice day.
assistant