Hello.
user
Hello, how may I help you?
assistant
I would like to cancel my reservation due to health issues. Please help me.
user
Sure, may I know your name please?
assistant
My name is Alexander Collins.
user
Please wait a moment.
assistant
Sure.
user
Collins, no reservation has been found on your name.
assistant
Its ok, thank you for the information.
user
Thank you for choosing us.
assistant