Hello, Ruth Green this side.
user
Hello Ruth, how may I aid you?
assistant
I booked a ticket recently from your travel agency, due to some changes in plan, can you please cancel my ticket?
user
Sure, I'm happy to help you. Hold on for a while, let me check in the reservation list.
assistant
Sure.
user
Sorry, there are no reservation found on your name.
assistant
No issues, thank you for your clarification.
user
Thank you for reaching us. Have a good day.
assistant
Welcome.
user