Hello.
user
Hello, how may I help you?
assistant
Due to an emergency, I want to change my reservation. Can you help me?
user
Sure, I will help you. Can I know your name?
assistant
Karen Walker here.
user
Ok, please hold on a moment.
assistant
Sure.
user
Sorry, there is no reservation found on given name.
assistant
No problem, Thanks for the information.
user
Thank you for reaching us.
assistant