Hello.
user
Hello. How may I aid you today?
assistant
Can you please help me in changing my recent reservation? As my planned trip has been postponed to some other dates.
user
Sure, I will aid you with that. May I know your name for checking your previous reservation status?
assistant
Yes, my name is Cynthia Hall.
user
Ok, please hold on a moment.
assistant
Sure, I'll be online.
user
There is no previous reservation available under your name.
assistant
Oh! May be I have done a wrong booking. Thank you anyways.
user
Thank you for reaching us.
assistant