Hello.
user
Hello, how may I lend a hand to?
assistant
Can you please cancel my reservation, due to an emergency?
user
Sure, I am here to help you for this. Let me check your reservation status in our database.
assistant
Please check the reservation status with the name of  Anthony  Collins.
user
Please wait for a while.
assistant
Sure.
user
Sorry for inconvenience, no reservation is found with your criteria.
assistant
Ok, not an issue. Thank you.
user
Thank you very much for contacting our agency.
assistant