Hello.
user
Hello, how may I address you?
assistant
Due to heavy snowfall at my place, can you please help me to cancel my reservation?
user
Sure, will you please let me know name?
assistant
Sure, I am Andrew Hill.
user
Ok, let me check the status and revert you.
assistant
Sure.
user
I have gone through the reservation list but could not find any active reservation by your name.
assistant
Ok, not a problem. Thank you for notifying me.
user
Thank you for choosing us.
assistant