Hello.
user
Hello. How can I help you today?
assistant
Help me in cancel my reservation, due to sudden change in  my trip ?
user
Sure, may I know your name please?
assistant
I am Laura Jackson.
user
Laura, please give me a moment.
assistant
Sure.
user
Laura, I have found a reservation under your name. Can I cancel your ticket?
assistant
That's good. proceed for canceling.
user
If you cancel it then you may got some penalty, can I proceed?
assistant
Even-though proceed for canceling.
user
Laura, your reservation has successfully canceled. Thank you for reaching us.
assistant
Thank you for your help.
user