Hello.
user
Hello, how can I help you today?
assistant
Cynthia Baker here. As my grand mother got sick , I want to change existing reservation.
user
Please give me a minute, I will check it out whether your reservation is existed or not. Sorry, there is no reservation found under your name.
assistant
That's ok.
user
Thank you for reaching us.
assistant
Thank you for your help.
user
You are welcome.
assistant