Hello.
user
Hello. How can I aid you?
assistant
I need to change my recent reservation, can you help?
user
Sure, may I know the name to check for the status?
assistant
Myself Anna Thomas.
user
Sorry, there is no active reservation has been found under your name in our database to amend it.
assistant
That's ok, thank you for the information.
user
Thank you for reaching us.
assistant