Hello.
user
Hello. How may I guide you today?
assistant
I am trying to contact you from past 2 days, I want you to cancel my reservation as I have to prepare for my exam. Please do it for me.
user
Sure, I am happy to help you with that.
assistant
Thank you.
user
Please wait for a while, I will get back to you.
assistant
Sure.
user
May I know your name please to proceed further?
assistant
Sure, my name is Michael Martin.
user
Michael Martin,I am sorry to sat that there is no reservation found under your name.
assistant
That's fine, thank you for checking.
user
Thank you for choosing our agency, have a great day.
assistant