Hello.
user
Hello, how can I assist you?
assistant
I want to cancel my ticket as my mother is not feeling well, so I need to take care of her. Will you help me in cancellation?
user
Sure, I am willing to help you.
assistant
Ok.
user
Can I know your name please?
assistant
Sure, I am Joshua Mitchell.
user
Ok, please wait a minute I will revert to you.
assistant
Ok, I will wait for your response.
user
Thank you for your time, sorry we didn't find any reservation on your name.
assistant
No problem, thanks for your prompt response.
user
Thank you for reaching us, have a nice day.
assistant