Hello,. I am Joseph Hill.
user
Hello, how may I help you today?
assistant
Can you please cancel my reservation, due to heavy rains?
user
Sure, please wait for couple of minutes.
assistant
Sure.
user
We found a reservation on your name, shall I proceed to cancel?
assistant
Ok, proceed.
user
Your reservation has been cancelled.
assistant
Thank you for cancelling my reservation.
user
Thank you for approaching us.
assistant