Hi.
user
 Hello, how may I oblige you today?
assistant
Can you please help me out in cancelling my recent reservation? As my planned trip has been cancelled.
user
Sure, for cancelling process we need same name on whose name previously booked.
assistant
Fine, I have booked the ticket in the name of Donna Mitchell.
user
Ok, wait for a while.
assistant
Sure, I'll be online.
user
No reservation found in my database.
assistant
Oh! May be my friend has already cancelled it. Thank you anyways.
user
Thank you for opting us.
assistant