Hello.
user
Hello, how may I aid you today?
assistant
Due to bad weather, I want to cancel my reservation. Can you please help me with it?
user
Sure, please provide your good name.
assistant
Helen Perez here.
user
Please wait for a while.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for opting us.
assistant