Hi.
user
Hello, how may I assist you today?
assistant
Can you please help me in changing my recent reservation?
user
Sure, may I know your good name?
assistant
Myself Matthew Smith.
user
Ok, please wait for a while.
assistant
Ok, sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, thanks for your information.
user
Thank you for opting us.
assistant