Hi.
user
Hello, how can I help you?
assistant
Due to the sudden change in climate, my badminton tournament has been cancelled. So I have a request to you to cancel my existing reservation?
user
Sure, can I have your name to check the details.
assistant
Sure, Edward Taylor here.
user
OK, please wait a minute.
assistant
Sure.
user
There is no reservation with your name.
assistant
Ok, no worries at all. Thanks for your kind service.
user
Thank you for reaching us.
assistant