Hello.
user
Hello, how may I assist you?
assistant
Actually  my Snooker's Competition is postponed, so that I want to change my existing reservation, can you help me?
user
Sure, I will help you out.
assistant
Ok.
user
Please provide me your name to check the previous reservation.
assistant
Sure, my name is Laura Davis.
user
Please wait a moment.
assistant
Sure.
user
No reservation found on your name. Sorry for that.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant