Hi.
user
Hello.
assistant
I am Raymond Brown.
user
Raymond Brown. How can I help you?
assistant
Can you help me with cancelling my ticket?
user
Sure, can you give me a moment?
assistant
Sure, take your time.
user
Sorry to inform that, there is no reservation by the name Raymond Brown.
assistant
It's ok, thanks for checking.
user
Thank you for approaching us.
assistant