Hello.
user
Hello, how can I help you today?
assistant
I want to change my existing reservation due to prepone of my exams. Can you please help me in that?
user
Sure, may I know your name to proceed further?
assistant
Carolyn Lopez here.
user
Please wait.
assistant
Ok.
user
Sorry, no reservation found on your name to proceed further.
assistant
Ok, no problem. Thank you for your service.
user
Thank you for contacting us.
assistant