Hi.
user
Hello, how may I serve you at this moment?
assistant
Could you please help me to cancel my recent reservation as my plan to meet my grand parents got postpone?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please be on hold.
assistant
Please check the reservation on the name of Mary Lee.
user
Ok. Sorry we did not find any reservation with your name in our database.
assistant
Not a problem, thank you for the information.
user
Thank you for choosing us.
assistant