Hello.
user
Hello, how can I aid you today?
assistant
My name is Brenda Moore, I want to cancel my reservation due to my bad health. Can you help with cancellation?
user
Please, wait a while I will check the status.
assistant
Sure, I will wait for your reply.
user
Sorry, to inform you there is no reservation found under your name.
assistant
Ok, thank you for the information.
user
Thank you for choosing us.
assistant