Hello. Richard Young here.
user
Hello, how could I aid you today?
assistant
I would like to cancel my reservation due to my health issue.
user
Sure, please wait for sometime.
assistant
Sure, take your time.
user
There is no recent reservation find on your good name in our records.
assistant
It's ok it might not be properly done at the time of booking. Anyway thank you for the help.
user
Thank you for approaching us for the cancellation.
assistant