Hello.
user
Hello, how may I assist you today?
assistant
Can you please help me to cancel my reservation?
user
Sure, can I know your name?
assistant
My name is Jason Young.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, not a problem. Thank you.
user
Thank you for reaching us.
assistant