Hello,.
user
Hello. How can I help you?
assistant
I want to cancel my recent reservation due to bad weather condition. Can you be my helping hand?
user
Sure, may I know your name please?
assistant
I am Kathleen Roberts.
user
Ok, please wait for a moment.
assistant
Ok.
user
Thanks for waiting. Sorry, there is no reservation found with your name.
assistant
That's ok, not an issue. Thank you for your assistance.
user
Thank you.
assistant