Hello.
user
Hello, do you need any help from us?
assistant
I would like to cancel my reservation due to some personal reason. Can you help me in this?
user
I understand your request and will be happy to help you.
assistant
Thanks.
user
Could I have your name please?
assistant
Myself Cynthia King.
user
Sorry King, there is no reservation matching with your name in our portal to cancel further.
assistant
Oh! That's fine, thank you for checking.
user
Thank you for consulting us, hope you choose our agency for your future ventures.
assistant