Hello.
user
Hello, how can I amend you today?
assistant
Please change the reservation with the name of Jacob Johnson, as my trip has been postponed due to heavy rainfall.
user
Sure, we are here to help you to change it.
assistant
Ok.
user
Please wait for a while, to check the present status of your name and revert to you.
assistant
Sure.
user
Thanks for waiting, there was no reservation found on your name.
assistant
Not a issue. Thank you for aiding me.
user
Thank you for approaching us.
assistant