Hi.
user
Hello, how can I assist you today?
assistant
Owing to an emergency, my boxing championship rescheduled to future dates. So I request you to change my existing reservation?
user
Sure, I will help you with that. May I know your name to check your details in our database?
assistant
Sure, I have a recent reservation with name John Edwards.
user
Please wait for a while.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
Ok, no issues at all. Thank you for your help.
user
Thank you for choosing us.
assistant