Hello.
user
Hello.
assistant
I am Nancy Baker.
user
Nancy, how may I help you?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, please give me a moment to check your ticket status. Sorry, no reservation is available by your name.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for choosing us.
assistant