Hi.
user
Hello, May I know what kind of service you are looking for?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I am here to help you out with that. On which name your previous flight ticket has been reserved?
assistant
Please check the reservation under the name of Susan Johnson.
user
Ok, wait for some time I will check the reservation on your name and get back to you.
assistant
Sure.
user
Thanks for remaining so positive, We are sorry to say that there is no active reservation found on your name.
assistant
No problem, thanks for checking.
user
Thanks for communicating with us, wish you a nice day.
assistant