Hello.
user
Hello. In which way I can aid you at this moment?
assistant
I am Jack Edwards. I would like to cancel my recent reservation because of some personal work, can you help me with this?
user
Sure, I can aid you with that. Please wait a moment, I will check your previous reservation status.
assistant
Thank you for quick response. Sure, take your own time.
user
There is no previous reservation found under your name.
assistant
That's fine, not a issue, thanks for your information anyways.
user
Thank you for contacting us, have a good day.
assistant