Hello.
user
Hello.
assistant
My name is James Thompson.
user
How can I help you today?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I am gleeful to help you with that.
assistant
Thank you.
user
Sorry, no reservation found on your name to cancel.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us, have a nice day.
assistant
Welcome.
user