Hello, Steven Allen here.
user
Hello Allen, how may I assist you?
assistant
 I need to cancel my reservation, as my friends have already booked my ticket in another flight along with theirs, I was not aware of this thing, can you please cancel the ticket for me?
user
Ok, please hold for a while. Let me check in our data base.
assistant
Ok, take your own time.
user
Sorry Allen, there are no flights reservation found under your name.
assistant
That really sad to hear. It's ok. Thank you for the information.
user
Thank you for choosing us. Have a good day.
assistant