Hello, I am Christopher Perez.
user
Hello, how can I help you?
assistant
Could you help me out in cancelling my reservation due to sudden demise of my grandfather?
user
Sure, please wait a minute.
assistant
Sure.
user
We a reservation with your name, shall I proceed with cancellation?
assistant
Please proceed to cancel.
user
Your reservation has been  cancelled.
assistant
Thank you for your kind service.
user
Thank you for reaching us.
assistant