Hello,.
user
 Hello, what kind of help get from me?
assistant
As I am suddenly fallen sick due to bad weather I would like to cancel my recent reservation. Can you help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
Stephen Baker, is  my name.
user
Please stand by.
assistant
Sure.
user
Thanks for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Oh! Maybe it does not done here. Thanks for the information.
user
Thanks for reaching out us.
assistant