Hello.
user
Hello, how can I assist you?
assistant
My name is Robert Scott, I want to cancel my reservation due to health issues.
user
Ok, please wait a moment.
assistant
Sure.
user
We are happy to inform you that there is a reservation found on your name. Shall I proceed to cancellation?
assistant
Yes, please.
user
Your ticket has been cancelled.
assistant
Thank you.
user
Thank you.
assistant