Hello.
user
Hello. May I know how best I can serve you today?
assistant
Help me in cancelling my flight reservation. As I postponed my meeting.
user
Sure, I'll try to help you in cancellation. I need some basic information to check your ticket details, can you please tell me your full name?
assistant
Sure, I am Cynthia Johnson.
user
Ok, please wait a minute I will get back to you with the present status.
assistant
Sure.
user
Thank you for waiting, we found a reservation by this name. Shall I cancel the ticket?
assistant
Sure.
user
Your ticket has been cancelled and refund initiated.
assistant
Thanks for your service.
user
Thank you for approaching us.
assistant