Hello.
user
Hello, how may I render you at this moment?
assistant
I would like to change my reservation due to some health issues, can you please help me in that?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name to check your previous reservation status?
assistant
Myself Kimberly Williams.
user
Ok, please be on hold.
assistant
Sure, take your time.
user
Sorry to inform you that, we could not find any reservation against your name in our database.
assistant
Ok, no problem. Thank you for checking out.
user
Thank you for opting us.
assistant