Hello.
user
Hello, what can I do for you?
assistant
My name is James Turner. I was fallen sick due to bad weather here in my area. So I would like to cancel my current reservation. Could you please help me with that?
user
Sure, please wait a while.
assistant
Sure.
user
There is no reservation on your name, James.
assistant
That's ok. Thank you for the information.
user
Thanks for contacting us.
assistant
You are welcome.
user