Hello.
user
Hello. How can I help you?
assistant
Can you please cancel my reservation, due to sudden demise of my Grandfather?
user
Sure, I will help you to cancel your reservation.
assistant
Thank you.
user
Ok, may I know your name?
assistant
This is Linda Young.
user
Sorry, no reservation found on your name to cancel your reservation.
assistant
Ok, no issue. Thank you.
user
Welcome, have a nice day.
assistant