Hello.
user
Hello. How can I aid you today?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, I am mirthful to help you with that. May I know your name please?
assistant
My name is Michael Jackson.
user
 Please wait for a while, let me check your previous reservation status.
assistant
Sure.
user
There is no active reservation found with your name in our reservation list to cancel it.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for contacting us, have a great day.
assistant