Hi.
user
Hello. How may I help you?
assistant
Owing for an emergency, I want to cancel my flight reservation. Can you please help me?
user
Sure, wait for a moment please? May I know your name please.
assistant
Sure, my name is Edward Nelson.
user
I have searched online but I could not find your flight reservation to cancel it.
assistant
Not an issue. Anyway, thank you for checking.
user
Thank you.
assistant