Hello.
user
Hello, may I know your name?
assistant
I am Carol Baker.
user
How may I assist you?
assistant
I want to cancel my recent reservation, as there is a heavy snowfall in New York. Can you help me with this?
user
Yes, sure. There is no reservation under your name to cancel.
assistant
That's ok.
user
Thank you for contacting our services.
assistant
Thank you for your information.
user