Hello.
user
Hello. How may I help you?
assistant
I want to change my previous reservation due to health issue. Can you please help me for that?
user
Sure, may I know your name please?
assistant
My name is Raymond Miller.
user
Ok, please wait a minute.
assistant
Ok, I will wait.
user
Sorry, there is no active reservation found under your name.
assistant
Anyway, thanks for the information.
user
Most welcome.
assistant