Hello.
user
Hello, how may I aid you?
assistant
I am Nicole Williams, want o cancel my reservation. Can you help me?
user
Sure, I am here to help you out.
assistant
Thanks.
user
Please allow me a moment.
assistant
Sure.
user
Sorry Nicole Williams, there is no reservation on your name.
assistant
That's fine, thank you.
user
Thank you for reaching us.
assistant