Hello.
user
Hello, how may I help you today?
assistant
I want to cancel my ticket as I am sick.
user
Sure, we are here to help you. May I know your good name?
assistant
Matthew Wright here.
user
Ok, please wait for a minute.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
No problem, thank you.
user
Thank you for opting us.
assistant