Hello.
user
Hello, how can I aid you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, may I know your name?
assistant
My reservation was done under the name Melissa Brown.
user
Ok, please wait a minute.
assistant
Sure, take your time.
user
Sorry, there is no reservation found on your name to change.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant