Hi,.
user
Hello, how can I of your helping hand?
assistant
Please change my existing reservation owing to an emergency.
user
Sure, may I know your name?
assistant
I am Scott Allen.
user
Ok, please wait a moment. I will check your details in our reservation list and revert to you with the status. Thank you for waiting, sorry to inform you that there is no reservation found on your name.
assistant
Thank you.
user
Thank you for contacting us.
assistant