Hello.
user
Hello, how can I assist you?
assistant
I have met with an accident last day, so I will not able to travel as of now. Please do some changes in my existing reservation.
user
Sure, Please provide me your name.
assistant
Sure, my name is Rebecca Wright.
user
Ok, There is no reservation with your name.
assistant
Ok, no problem. Thank you for your time.
user
Thank you, have a good day.
assistant