Hello, I am Brian Clark.
user
Hello,. How can I assist you today?
assistant
Due to an heavy rainfall, I want to change my reservation. Can you help me with it?
user
Sure, I will help you with that. Please wait, let me check your reservation status.
assistant
OK.
user
Thanks for waiting. Sorry Brian Clark, there is no active reservation on your name to change it.
assistant
No problem, thank you for the information.
user
Thanks for approaching us.
assistant