Hello.
user
Hello. How may I assist you today?
assistant
I am planning to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I will help you with that. Can you please provide your name to check your previous reservation?
assistant
My name is Emily Lopez.
user
Ok, please be on hold to check.
assistant
Sure.
user
Sorry to inform you that, there is no reservation found with your name in our records.
assistant
That's ok, thank you for your information.
user
Thank you for approaching us, have a great day.
assistant