Hello.
user
Hello. How can I help you at this moment?
assistant
Due to heavy snowfall at my destination place, will you please help me in cancellation?
user
Sure, I am here to help you with this.
assistant
Thank you.
user
Can you please provide your name to check your reservation status?
assistant
Sure, I am Edward Walker.
user
Edward Walker, there is no active reservation found under your name in our database.
assistant
Not an issue, thank you.
user
Thank you for contacting us.
assistant