Hello.
user
Hello. How can I aid you?
assistant
Due to my ill health, I would like to cancel my trip. Can you please help me by cancelling recent reservation?
user
May I know your name?
assistant
My previous reservation has done with the name Helen Jones.
user
Sorry, no reservation found on your name to cancel.
assistant
Ok, not an issue. May be something went wrong while booking the ticket. Thank you for providing information.
user
Thank you for reaching us.
assistant