Hi, I am Anna Robinson.
user
Hello, how may I serve you now?
assistant
Owing to an emergency, my planned to attend my brother wedding got postponed. So I want you to change my existing reservation.
user
Sure, I will help you to change your reservation. Please wait for a moment, while I check for the reservation.
assistant
Sure.
user
Thank you for waiting, sorry there is no reservation found on your name in our system.
assistant
Ok, not an issue. Thank you for your assistance.
user
Thank you for reaching us.
assistant