Hello.
user
Hello, how may I help you?
assistant
I want to change my reservation due to some health issues, so please aid me in changing.
user
Sure, may I know your name?
assistant
Sure, I am Sandra Taylor.
user
Wait a minute.
assistant
Sure.
user
There was no reservation found on your name.
assistant
No issues, thank you.
user
Thank you for choosing us.
assistant