Hi.
user
Hello, how may I assist you?
assistant
Due to the sudden demise of my Uncle, I am unable to catch a flight. So I had a request to you to cancel my existing reservation?
user
Sure, could you please provide your name to check the details of your reservation?
assistant
Sure, I am Eric Garcia.
user
Sorry Eric, I didn't found any reservation on your name.
assistant
Ok, no worries at all. Thanks for your quality customer service.
user
Thanks for contacting us, have a nice day.
assistant