Hi.
user
Hello. How can I aid you?
assistant
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
Sure, I will help you  in cancelling. Can you please help me with your name?
assistant
Joseph Collins here.
user
Please wait a moment.
assistant
Sure.
user
Thank you for waiting. Joseph Collins, sorry to say there is no active reservation found under your name in our database.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching us.
assistant