Hello.
user
Hello, how can I help you today?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please change my existing reservation?
user
Sure, may I know your name?
assistant
Sure, I am Joshua Jones.
user
Please wait a moment.
assistant
Ok, I will wait.
user
Sorry to say, no reservation found with name.
assistant
Ok, Thank you for your service.
user
Thanks for reaching us.
assistant