Hello.
user
Hello, how may I aid you?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, may I know your name please?
assistant
My name is Mary Parker.
user
Please be on hold.
assistant
Sure, I will wait for your response.
user
Thank you for your time, we did not find any active reservation in your name to cancel.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant
Welcome.
user