Hello.
user
Hello, how may I help you?
assistant
I have to change my reservation which I have done earlier to participate in dance programme, but unfortunately I have to stay back here to take care of my injured friend. Can you please help me out in changing my reservation?
user
Sure, please share your good name?
assistant
Myself Stephanie Carter.
user
Sure, please wait for a while.
assistant
Ok, sure.
user
Sorry, no reservation found on your given name.
assistant
Ok, not a  problem. Anyways, thank you for the information.
user
Thank you for choosing us.
assistant