Hi,.
user
Hello, how can I serve you?
assistant
I am Shirley Nelson. I want to cancel my recent reservation as my tour got postponed. Please help me with cancellation.
user
Sure, please wait a moment I will check and let you know.
assistant
Ok.
user
Sorry, we did not found any reservation on your name.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant