Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my recent reservation due to heavy rainfall, can you please help me with that?
user
Sure, I am glad to help you with that. Can you please share me your name?
assistant
My name is Carol Martin.
user
Please hold on for a while.
assistant
Sure.
user
Sorry, there is no active reservation found on your name is our database.
assistant
Not an issue, thank you.
user
Thank you for reaching us, have a nice day.
assistant