Hello.
user
Hello, how may I aid you?
assistant
My name is Mary Taylor. Can you help me to change the reservation I did recently?
user
Sure, I am here to help you. Please wait for a while.
assistant
Ok, please take your time. Thank you for the help.
user
Thanks for your time, there is no active reservation found in your name to change.
assistant
That is ok,  thank you for connecting with our agency.
user
Thank you for choosing us, have a good day.
assistant
Thank you.
user