Hi.
user
Hello. How can I assist you?
assistant
I want to change my existing reservation owing to an emergency.
user
Ok, please can you let me know your name to proceed?
assistant
My name is Amanda Adams.
user
Ok, please wait a moment.
assistant
Sure.
user
Ok, thank you for waiting. Sorry, there is no reservation been found on your name to amend.
assistant
Thank you.
user
Ok, thank you for choosing our agency.
assistant