Hello.
user
Hello, how can I assist you today?
assistant
I am Karen Hernandez. My tour trip got postponed, so I want to cancel my reservation. Could you help me in cancelling a reservation?
user
Sure, wait for some time.
assistant
Ok.
user
There was no reservations found on your name.
assistant
Not an issue. Thanks for your service.
user
Thanks for connecting us.
assistant