Hello, Timothy Martin here.
user
Hello, Timothy. How can I assist you today?
assistant
I lost my money in robbery and I couldn't afford my journey. Can you help me in changing my existing reservation?
user
Sure, I can help you with that. Please allow me a moment while I check for the previous reservation.
assistant
Ok.
user
Timothy, there is no reservation found under your name.
assistant
That's fine. Anyways, thank you for the information.
user
You are welcome. Thank you for contacting us.
assistant