Hi. Emily Nelson here.
user
Hello, how can I assist you?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
Sure, please wait for a moment.
assistant
Ok.
user
Thanks for waiting, there was no reservation found on your name.
assistant
That's ok. Thank you.
user
Thank you for choosing us.
assistant