Hello.
user
Hello, how may I aid you?
assistant
Can you help me in changing my existing reservation?
user
Sure, may I know your good name?
assistant
My name is Edward Lopez.
user
Wait a minute.
assistant
Sure.
user
Sorry, there was no reservation found on your name.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for choosing us.
assistant