Hello. Mary Jackson here.
user
Hello, how may I assist you?
assistant
I need to change my existing reservation due to some health issues, can you help me?
user
Sure, I am here to help you for this. Let me check your reservation status in our records.
assistant
Ok.
user
We could not find any reservation by the name you provided.
assistant
Ok, no issues. Thank you for the information.
user
Thank you for reaching us.
assistant