Hello.
user
Hello. How best can I aid you today?
assistant
I would like to change my existing reservation due to postpone of my event.
user
Sure, I am happy to help you with that. For checking your reservation status, we need to know your name. So, please forward me your name.
assistant
Sure, Gary Smith here.
user
Ok, please wait for a moment.
assistant
Sure, I will wait for your response.
user
We regret to say that, there is no reservation found on your name in our records.
assistant
No problem, thank you for the information.
user
Thank you for choosing us, have a great day ahead.
assistant