Hi.
user
Hello, how can I assist you today?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, I'm glad to help you with that. May I know your good name please?
assistant
I am Kimberly Johnson.
user
Ok, please wait while I'll check your reservation status.
assistant
Sure.
user
Kimberly Johnson, there is no active reservation found under your name in our database to do cancellation.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for choosing us, have a nice day.
assistant