Hello.
user
Hello. How may I assist you today?
assistant
I want to cancel my reservation, due to some health problems I am unable to travel those dates, can you please cancel my reservation?
user
Sure, I will help you with that.
assistant
Thanks.
user
Can you please provide your name to check your previous reservation?
assistant
Sure, my name is David Miller.
user
Sorry to inform you that, there is no reservation found with your name in our records.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for approaching us, have a great day.
assistant