Hello.
user
Hello, how may I help you today?
assistant
I would like to do some modifications in my existing reservation, can you help me in that?
user
Sure, we are perky to help you. May I know your good name to proceed further?
assistant
Sure, myself Thomas Mitchell.
user
There is no reservation found on your name in our database.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you.
assistant