Hello.
user
Hello, how may I assist you?
assistant
Owing to emergency, I want to cancel my reservation, can you help me out?
user
Sure, may I know your name please?
assistant
Yes, my name is Cynthia White.
user
OK, please hold on.
assistant
OK.
user
Sorry Cynthia, there is no reservation found on your name.
assistant
OK, thank you.
user
Thank you, for consulting us.
assistant