Hello.
user
Hello, how may I aid you?
assistant
I am Kimberly Martin. I want to change my existing reservation due to sudden change in my plan. Can you help me out?
user
Sure. I will help you. Please wait for a moment.
assistant
Sure.
user
Thank you for waiting, there is no reservation showing on your name.
assistant
Ok, No problem. Thank you.
user
Welcome, thank you for reaching us.
assistant