Hi.
user
Hello, how can I aid you for today?
assistant
Actually, I want to change my reservation which is done recently due to some health issues, can you please help me?
user
I am here to help you about that. Can you please provide your name for checking the reservation status with your name?
assistant
Sure, my name is Virginia Gonzalez.
user
Sorry to say this Virginia Gonzalez, there is no active reservation with your name.
assistant
Ok, no problem. Anyways, thank you for your service.
user
You are welcome, thank you for reaching us.
assistant