Hello.
user
Hello.
assistant
My name is Jerry Turner, can you cancel my reservation which I had done last week?
user
Sure, please give me a moment to check your ticket status.
assistant
Ok, please take the time you need to cancel my reservation.
user
Sorry, no reservation is available by your name.
assistant
Ok, not a problem. Thank you for assisting me.
user
Thank you for reaching us.
assistant