Hello.
user
Hello. How may I help you?
assistant
I am Nancy Edwards. Owing to an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, I am here to help you.
assistant
Thank you.
user
Wait for a minute.
assistant
Sure, I will wait.
user
Yes Nancy, your reservation is successfully cancelled.
assistant
Thank you for the help.
user
Thank you for contacting us.
assistant