Hello.
user
Hello. How can I assist you at this moment?
assistant
I heard that your airlines in not good for travelling, so I want to cancel my reservation. Can you please help me out?
user
Sure, I will help you with that. Can I have your good name for checking existing reservation status?
assistant
Yes, I am Justin Taylor.
user
Ok, please give me a minute and let me check whether the reservation existing or not.
assistant
Sure.
user
Thank you for waiting. Sorry Justin, there is no reservation found under your name to cancel.
assistant
That's ok. Thank you for your information.
user
Most welcome. Thank you for choosing us.
assistant