Hello.
user
Hello.
assistant
Myself Emma White.
user
How can I assist you today?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.
user
Sure, please give me a moment.
assistant
Sure, take your time.
user
Thanks for waiting, there is no reservation found under your name.
assistant
Oh! It may not be booked properly due to server issue. Anyway, thank you for your time.
user
Welcome, have a great day.
assistant