Hello.
user
Hello. How may I serve you now?
assistant
I am Steven Collins. I want to cancel my recent reservation due to an emergency work.
user
Ok. I will help you with that, wait for a while.
assistant
Sure.
user
Thanks for waiting, we found  a reservation on your name. Shall I cancel it?
assistant
You can cancel it.
user
Ok, your ticket has been cancelled.
assistant
Thank you.
user
Thank you for approaching us.
assistant