Hi.
user
Hello, how can I provide assistance to you?
assistant
Owing to an emergency I had to request for this cancel reservation.
user
Sure, I can cancel your reservation right now. Before that I need to know your good name please?
assistant
My name is Patricia Walker.
user
 Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Thanks.
user
Thank you for contacting us.
assistant