Hello.
user
Hello, how can I support you?
assistant
My name is Ruth Allen, due to heavy rainfall, I want to cancel my recent reservation.
user
Sure, we are here to help you. Please wait for a few minutes, I will check with the reservation on your name and revert to you.
assistant
Sure.
user
Thank you for waiting, There was no reservation found on your name in our database.
assistant
Not an issue, thank you.
user
Thank you for contacting us.
assistant