Hello.
user
Hello.
assistant
My name is Matthew Lewis.
user
How may I help you?
assistant
I would like to change my existing reservation, could you help me out?
user
Sure, I will help you.
assistant
Ok.
user
Lewis, no reservation has been found on your name in our database.
assistant
That's ok. Thank you for your time.
user
Thank you for choosing us.
assistant