Hello.
user
Hello, how may I aid you today?
assistant
Can you please help me in cancelling my recent reservation? As my visiting place is fully destroyed by floods.
user
Sure, I am here to help you. May I know your name to check the reservation?
assistant
Sure, my name is Andrew Wilson.
user
Please wait, I will get back to you in a while.
assistant
Sure, I'll wait for your response.
user
Sorry, we couldn't find any reservation on your name in the database to cancel.
assistant
Oh! That's ok, thank you for giving the information.
user
Thank you for contacting us.
assistant