Hello.
user
Hello.
assistant
Eric Lewis here.
user
Eric Lewis, how can I assist you at this moment?
assistant
I heard that your agency is giving best services in booking, will you provide changing reservation service also?
user
Yes, we do provide the changing of reservation service.
assistant
Actually, I have booked a ticket on last week with wrong details. I need your help in modifying that reservation with correct details, can you please help me with that?
user
Sure, I am here to help you with this issue. Can you please give me a moment to check your reservation status in our database?
assistant
Sure, you please carry on. I will be online.
user
Thanks for being on hold, I have checked the database with your name Eric Lewis and I couldn't find any active reservation with your name to modify it.
assistant
Oh! May be something went wrong while I was booking the ticket. I'll recheck it once and get back to you later. Thank you so much for your service anyways.
user
Thank you for contacting us, hope you had a best experience with us.
assistant