Hello.
user
Hello. How can I assist you?
assistant
Owing to an emergency I had to request for this cancellation, Can you please help me in that?
user
Sure, I will help you.
assistant
Thank you.
user
Can I have your name to check for previous reservation?
assistant
My name is Amanda Jones.
user
Please, wait for a while.
assistant
Sure.
user
Thank you for waiting, there is no reservation found on your name to cancel.
assistant
Ok, that's not a problem. Thanks for your information.
user
Thank you for approaching us.
assistant