Hello, I am Scott Wilson.
user
Hello, how may I help you?
assistant
Due to sudden demise of my grandfather, I need to change my reservation. Can you help me with that?
user
Sure, we are here to help you. Please be on hold I will check and revert to you.
assistant
Ok.
user
Sorry, I found no reservation in your given name.
assistant
Ok, not an issue.
user
Thank you for opting us regarding your existing reservation.
assistant
Thank you for your response.
user