Hello.
user
Hello. How can I help you?
assistant
I want to cancel my recent reservation due to heavy snow fall at my destination. Can you please help me with it?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Nicholas Hall.
user
Ok, please stand by.
assistant
Sure.
user
Thank you for waiting. Sorry to say no reservation found on your name.
assistant
Not an issue. Thanks for your information.
user
Thank you for reaching us, have a nice day.
assistant