Hello.
user
Hello. How may I help you?
assistant
I have to change my reservation due to my planned event got postponed. So please help me with that.
user
Yes, can you tell me your name?
assistant
Thank you. Please check the reservation with my name Cynthia Adams.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Oh! It may not be booked properly. Anyway, thank you for your time.
user
Thank you for reaching us.
assistant