Hi.
user
Hello, how may I be at your service today?
assistant
Could you please change my existing reservation due to postpone of my trip?
user
May I know your name please to check the status of your reservation?
assistant
I am Sharon Martin.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
No problem, thank you for checking.
user
Thank you for reaching us.
assistant