Hello.
user
Hello. How may I assist you today?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, may I know your name?
assistant
I am Charles Perez.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there are no active reservations on your name to cancel.
assistant
No problem, thank you for the information.
user
Thank you for reaching our service.
assistant