Hi.
user
Hello. How can I help you?
assistant
I want to change my existing reservation owing to an emergency.
user
Sure, I am happy to help you and please mention your name for checking.
assistant
My name is Thomas Anderson.
user
Please give me a moment to check it.
assistant
Ok.
user
Thank you for waiting, I have checked and there is no reservation found for the user name in our data base.
assistant
Thanks.
user
You are welcome and thank you for reaching us.
assistant