Hi.
user
Hello. How may I be of your address?
assistant
I am Robert Lopez, please assist me in cancelling my ticket, due to bad weather my exams cancelled.
user
Sure, please wait a while.
assistant
Sure.
user
Thanks for waiting, we found a reservation by this name.
assistant
Ok.
user
Shall I proceed to cancellation?
assistant
Proceed to cancel.
user
Your ticket has been cancelled.
assistant
Thank you.
user
Thanks for approaching us.
assistant