Hello.
user
Hello. How can I aid you?
assistant
My name is Nicholas Smith and I want to cancel my reservation.
user
Sure, please allow me a moment to check for the status.
assistant
Ok, take your time.
user
Thank you for waiting. Sorry to say, there is no active reservation have been found under your name in our database to cancel it.
assistant
Ok, thank you for the information.
user
Thank you for reaching us.
assistant