Hello. Is this flight ticket booking agency?
user
Hello, what service you are looking for? Yes, we deal with flight bookings.
assistant
I want to cancel my recent reservation because on this date I have a  exam in my college, so me and my friends cancelled trip, can you cancel my reservation?
user
Sure, I will help you, for checking the status of your ticket, can I know your name?
assistant
Thanks.
user
Sorry, no reservation found on this name.
assistant
My name is Kenneth Williams.
user
Thank you.
assistant
Thank you for your information.
user
Have a nice day.
assistant