Hello.
user
Hello, how may I serve you today?
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, we are gleeful to help you.
assistant
Thank you.
user
For changing, we need your good name, Please provide it.
assistant
My name is Justin Harris.
user
Please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
That's ok, thank you for your information.
user
Thank you for communicating with us.
assistant