Hello.
user
Hello. How may I aid you?
assistant
I am Karen Lee, want to alter my recent reservation due to some emergency. Please help me out with that.
user
Sure, I will help you.
assistant
Thank you.
user
Please wait a minute.
assistant
Ok.
user
Sorry Karen, there is no active reservation found under your name in our records.
assistant
It's ok, thank you for your help.
user
Most welcome.
assistant