Hi.
user
Hello, how can I help you?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
Sure, I am here to help you. Please provide your name.
assistant
Jerry Johnson is my name.
user
Ok, please wait for a while.
assistant
Ok.
user
Thank you for your time, There was no reservation found on your given name to change it.
assistant
Thank you.
user
Thank you for reaching us.
assistant