Hello.
user
Hello, how may I render you today?
assistant
 I would like to cancel my recent reservation because my health condition was not good, can you help me?
user
Sure, we are here to help you. May I know your good name?
assistant
Barbara Lewis here.
user
Ok, please wait for a minute.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
No problem, Thanks for the information.
user
Thank you for choosing us.
assistant