Hello.
user
Hello, how can I aid you?
assistant
Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?
user
Sure, I am here to help you. May I know your name to check with existing reservation?
assistant
I am Ruth Edwards.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, not an issue. Thank you for checking.
user
Thank you for choosing us.
assistant