Hello.
user
Hello. How may I help you?
assistant
My name is Margaret Lopez. Due to some personal issues, I want to cancel my reservation. Can you help me with that?
user
Sure, please wait a moment.
assistant
Ok.
user
Thank you for the patience, there is no reservation found on your name.
assistant
Ok. Thank you for the information.
user
Ok, thank you for choosing us.
assistant