Hello.
user
Hello.
assistant
I am Donna Green.
user
How can I guide you today?
assistant
Due to heavy rainfall in my city, I need to cancel my reservation. Can you help me?
user
Sure, I will help you with that. Please wait for a minute.
assistant
Sure.
user
I am sorry to say that there is no reservation found under your name.
assistant
It's ok. Anyway, thank you for your help.
user
Thank you for contacting us.
assistant
You are welcome.
user