Hello.
user
Hello.
assistant
I am Carol Martin.
user
Carol Martin, how can I aid you today?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Sure, I am here to help you.
assistant
Thank you.
user
Hold on for a moment. Let me check.
assistant
Sure.
user
Sorry Carol Martin, there are no flights reserved on your given name formerly.
assistant
That's fine, thank you for your service.
user
Welcome, thank you for choosing us. Have a great day.
assistant