Hello.
user
Hello. How may I know your?
assistant
My holiday vacation has been postponed, can you please help me for changing the existing reservation?
user
Sure, please wait for a moment to check your details.
assistant
Ok.
user
Meanwhile, may I know your name?
assistant
Sure, my name is Jessica Lee.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no problem.
user
Thank you for reaching us, have a nice day.
assistant
Thank you for your information.
user