Hello.
user
Hello, how may I help you?
assistant
Owing to an emergency, I have to cancel my previous flight ticket booking. Can you please help me with that one?
user
Sure, I am here to help you for this. Let me check your reservation status in our database.
assistant
Thank you and I can wait for your response.
user
For cancelling the reservation. May I know your name please?
assistant
My name is Justin Baker.
user
Please wait for a moment.
assistant
Sure, I can wait for your response.
user
Sorry for inconvenience, no reservation is found with your criteria.
assistant
No problem with that one, thank your for checking my reservation and providing the information.
user
Thank you very much for contacting our agency.
assistant
Welcome.
user