Hello.
user
Hello. How may I assist you for the day?
assistant
I want to change my reservation due to some personal work at home, so please help me.
user
Sure, I am mirthful to help you with that reservation changing.
assistant
Thank you.
user
Please hold for a while, let me check your previous reservation status. May I know your name please?
assistant
Sure, I am Jonathan Hill from Charlotte.
user
There is  no active reservation found  with your name in our reservation list to change it.
assistant
No issues, thank you.
user
Thank you for contacting us, have a great day.
assistant