Hello.
user
Hello, how may I aid you?
assistant
Can you cancel my ticket? Because I need to attend to the burial services of my aunt.
user
Ok, may I know your name?
assistant
I am Benjamin Smith.
user
Please wait for a minute.
assistant
Sure.
user
There is no reservation on your name in your database.
assistant
Ok. Thank you.
user
Thank you for reaching us.
assistant