Hello.
user
Hello, How can I aid you?
assistant
Due to heavy floods at my destination place, I would like to cancel my reservation. Will you please help me?
user
Sure, may I know your name?
assistant
Sure, I am Rebecca Garcia.
user
Ok, please wait a minute.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your name.
assistant
No issues, thank you.
user
Thank you.
assistant