Hi, my name is John Edwards.
user
Hello, how may I support you?
assistant
Due to the sudden demise of my granny, I had a request to you to cancel my existing reservation.
user
Just hold on a moment, I will check and return to you.
assistant
Sure.
user
We are very sorry to inform you that there is no reservation found on your name.
assistant
Ok, no issues.
user
Thank you for choosing us.
assistant
Thanks for your assistance.
user