Hello. Is this flight ticket booking agency?
user
Hello. Yes, you are at right place. What can I do for you?
assistant
I want to do some changes in the existing reservation because my friends are not able to come on the those dates. Can you please help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
Could you please provide your name to check your previous reservation status.
assistant
Sure, my name is Kathleen Roberts.
user
Ok Kathleen, wait a minute. Sorry Kathleen, there is no reservation found under your name in our records.
assistant
It's ok, no problem. Thank you for your information.
user
Ok, thank you for reaching our service, have a nice day.
assistant