Hello.
user
Hello, how may I aid you today?
assistant
I would like to change my flight reservation as my trip got postponed, can you please help me?
user
Sure, may I know your name please?
assistant
My name is Frank Hall.
user
Please wait for a moment.
assistant
Ok.
user
Sorry Hall, there is no reservation found as per your name in our database.
assistant
Ok, thank you for the information.
user
Thank you for reaching us with a query.
assistant