Hello.
user
Hello, How exactly I can serve you the best today?
assistant
Due to sudden Demise of my grandmother, I want to cancel my recent reservation. Will you help me in cancellation?
user
Sure, I am here to help you. May I know your good name?
assistant
My good name is Shirley Mitchell.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, we found no reservation on your given name.
assistant
Ok, not an issue. Thank you.
user
Thank you for reaching us.
assistant