Hello.
user
Hello, how may I help you today?
assistant
Actually my Snooker's competition is postponed, so that I want to cancel my recent reservation. Can you help me?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
Yes, I am George Campbell.
user
please wait for a moment.
assistant
Sure.
user
There is found your reservation  as per your name, shall I cancel it?
assistant
Yes, you can.
user
Ok, your reservation has been canceled.
assistant
Thank you for your help.
user
Thank you for reaching us with a query.
assistant