Hello.
user
Hello. How may I assist you?
assistant
My plans to visit New York has shifted to other day, so could you please help me in cancelling my recent reservation?
user
Please provide your name to cancel your reservation.
assistant
I have reserved my ticket with the name of Andrew Hill.
user
Sorry Hill, no reservation has been found on your name in our database.
assistant
Ok, no problem, may be my ticket is not booked properly.
user
Thank you for using our services.
assistant
Thank you for your information.
user