Hi.
user
Hello, may I know your name?
assistant
I am Benjamin Davis.
user
How may I help you Benjamin?
assistant
I would like to change an existing reservation due to sudden change in a trip.
user
Sure, let me check the status and revert you.
assistant
Ok.
user
Thanks for your time. We found your reservation. May I know your updated journey details to proceed?
assistant
 Sure,I would like to travel from CA-LAX to MA-BOS.
user
Can you provide your travel dates aswell?
assistant
My travelling dates are 09/13 and 09/15. I need a direct flight.
user
Ok. There are no flights available at this moment.
assistant
NO issue.
user
Thank you for choosing us.
assistant
Thank you for your response.
user