Hello.
user
Hello, how may I serve you?
assistant
I am Rebecca Johnson. I want to cancel my recent reservation due to an emergency work, can you help me in cancellation?
user
Sure, please wait for a minute.
assistant
Ok.
user
unfortunately, there is no reservation found with your name in our data base.
assistant
No problem, thank you for your help.
user
Thanks for availing us.
assistant