Hello.
user
Hello. How may I help you?
assistant
Due to an emergency, I would like to cancel my recent reservation. Can you help me with this?
user
Sure, please help me with your name to proceed.
assistant
My name is Melissa Martinez.
user
Sorry, there is no reservation found on your name to cancel.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for reaching us, have a nice day.
assistant