Hello. I am Donald Thompson.
user
Hello. How may I assist you today?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
user
Please wait for a while.
assistant
Ok, take your time.
user
We found a reservation with your given name, shall I proceed?
assistant
Proceed to cancellation.
user
Your ticket has been cancelled.
assistant
Thank you.
user
Thank you for choosing us.
assistant