Hello.
user
Hello, how may I assist you today?
assistant
I need to cancel my recent reservation, can you help me in doing that?
user
Sure, I can cancel your reservation right now. Before that I need to know your good name please?
assistant
I am Shirley Adams.
user
Please wait a minute.
assistant
Sure, take your time.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for availing us.
assistant