Hello.
user
Hello, how can I help you today?
assistant
I am planning to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?
user
Sure, I am here to help you.
assistant
Thank you.
user
Can you share the name on which reservation was done?
assistant
I am Patricia Lewis.
user
Sorry, no reservation found with your name in our portal to cancel it.
assistant
No issues. Thank you for checking.
user
Thank you for contacting us.
assistant