Hello.
user
Hello, how may I best serve you today?
assistant
I want to cancel my reservation due to my health issue, so can you please help me with cancellation?
user
Sure, may I know your name please?
assistant
My name is Virginia Turner.
user
Ok, please wait for a moment.
assistant
Ok.
user
Thanks for waiting, no reservation found with your name to cancel.
assistant
No problem, thank you.
user
Thanks for opting us.
assistant