Hi.
user
Hello. How can I serve you?
assistant
I am Brian Gonzalez. Please assist me to change an existing reservation due to sudden demise of my great grand mother.
user
Sure. Please wait a while.
assistant
Sure.
user
Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
Ok, not an issue. Thank you for your help.
user
Thank you for reaching us.
assistant