Hello.
user
Hello. How may I assist you?
assistant
I want to change my reservation, due to some problems I am unable to travel those dates, can you please change my reservation?
user
Yes, I will definetly help you in that one.
assistant
Thanks.
user
Please wait for a moment to check your booking in our data base and I will get back to you.
assistant
Sure.
user
May I know you name for checking purpose?
assistant
Sure, my name is Robert Taylor.
user
I am sorry Taylor, there is no reservation found on the name which you have provided.
assistant
Oh! May be my ticket not booked properly at that time. Thank you for your information.
user
Yes, I think it might be happened, you are welcome.
assistant