Hello.
user
Hello.
assistant
I am Barbara Hill.
user
What help that you need form our agency?
assistant
I had planned to go on a trip, but it was postponed due to some reasons. Can you change my recent reservation?
user
Sure, I am glad to help you in ticket modification process.
assistant
Ok.
user
Give me a moment please.
assistant
Ok, take your own time.
user
Thank you for waiting, I have checked in our booking list and I am unable to find your name in our previous list to help you out.
assistant
That's ok. Anyways, thank you for your help.
user
You are most welcome and have a nice day.
assistant