Hello.
user
Hello, how may I help you?
assistant
Owing to an emergency, I just need to change my existing reservation. Can you please assist me to change it?
user
Sure, can I know your name?
assistant
Sure, my name is Charles Walker.
user
Please hold on a moment.
assistant
Sure.
user
Sorry, there is no reservation found on given name.
assistant
That's Ok, thanks for your assistance.
user
Thank you for reaching us.
assistant