Hi.
user
Hello. How may I assist you today?
assistant
Could you please help me to update my travelling dates in my existing reservation as my trip got postpone due to bad weather conditions?
user
Sure, may I know your name to check with the previous reservation.
assistant
I am Nicholas Miller.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there are no active reservations on your given name to change.
assistant
Ok, not an issue.
user
Thank you for reaching our service.
assistant
Thank you for your information.
user