Hello.
user
Hello, how can I aid you for today?
assistant
I want to change my existing reservation, due to some personal work. Can you please help me with this?
user
I am here to help you in changing your reservation.
assistant
Thank you.
user
Can you please provide your name to check the reservation status with your name?
assistant
Ok, I am Betty Lee.
user
Sorry to say this Betty Lee, there is no active reservation under your name to change your reservation.
assistant
Ok, Thank you for your service.
user
You are welcome, thank you for reaching us.
assistant