Hello.
user
Hello. How may I help you?
assistant
I want to cancel my recent reservation due to sudden postpone of my exam dates. Can you help me with that?
user
Sure, may I know your name?
assistant
I am John Perez.
user
Please wait for a moment to check your details.
assistant
Sure.
user
Sorry, no reservation found on your name.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us.
assistant