Hi.
user
Hello, how can I assist you for the day?
assistant
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
user
Sure, I am here to help you. May I know your good name?
assistant
Sure, my name is Mary Wilson.
user
Please wait for a moment.
assistant
Ok.
user
Sorry, we found no reservation on your given name.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant