Hi.
user
Hello. How shall I help you?
assistant
I am Sandra Hernandez. Would it be possible to cancel my reservation?
user
Sure, I can help you out in flight ticket cancellation. Please allow me a moment to check your previous booking.
assistant
Sure, take your time.
user
Thank you for your patience, I have checked based on your request there is no reservation found for the name that you have provided us for checking purpose.
assistant
It's ok, thanks for your information.
user
It's my pleasure and thank you for consulting our agency, have a great day.
assistant