Hi, I am Kenneth Edwards.
user
Hello, how may I assist you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you please help me in cancellation?
user
Sure, I will help you. Please wait a moment, I will check and get back to you.
assistant
Ok.
user
Thanks for waiting, there is no reservation on your name.
assistant
Ok, no problem. Thank you.
user
Thanks for your choosing us.
assistant