Hello.
user
Hello.
assistant
I am Frank Adams.
user
How may I assist you?
assistant
I would like to cancel my reservation as I am leaving for pilgrimage, can you please help me out?
user
Frank Adams, please wait for a moment.
assistant
Thank you. Sure.
user
Sorry to tell you, there is no reservation by your name.
assistant
Ok no problem, thank you for your services.
user
Thank you for choosing us.
assistant