Hello.
user
Hello. How can I assist you at this moment?
assistant
I need your assistance about modification of my reservation which I have done long back to travel in November month to Washington but all of sudden my schedule got postponed to some other as on of my relative got expired last night. Can you please help me about that?
user
Sure, I will assist you with that. May I know your name for further process?
assistant
Thanks for your concern. My name is Edward Baker.
user
Ok, please hold on a moment.
assistant
Sure, I will be on hold for your response.
user
There is no previous reservation available under your name.
assistant
Oh! It might be cancelled by my manager but he did not informed me yet. Anyways thank you for the information.
user
Thank you for reaching us.
assistant