Hello. I am Mark Hall.
user
Hello, how can I provide assistance to you?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, I will help you in that.
assistant
Thank you.
user
Ok, please wait a moment I will check your reservation status and get back to you.
assistant
Sure.
user
Sorry, there is no active reservation on your name.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant