Hello.
user
Hello, how may I assist you today?
assistant
I am George Moore, I want to cancel my ticket as my plan to visit my grand father house is cancelled. Can you help me with that?
user
Sure, please wait for a moment, I will check and get back to you.
assistant
Sure.
user
Sorry, there was no reservation found with your name.
assistant
Ok, thank you for the information.
user
Thank you for opting us.
assistant