Hello.
user
Hello, how can I aid you today?
assistant
I want to cancel my reservation due to health issues, so please help me.
user
Sure, please wait for a moment.
assistant
Sure.
user
To proceed further we need your good name?
assistant
My name is Anna Wright.
user
Thank you for sharing your good name, there is no active reservation found  with the name Anna Wright.
assistant
No worries, thank you.
user
Thank you for contacting us.
assistant