Hello.
user
Hello. How may I guide you today?
assistant
I have to change the return journey date in the previous ticket because I have another work in the same place. Can you please give me assistance to do that?
user
Sure, I would like to help you with that.
assistant
Thanks a lot for your response.
user
Can you please share your name to proceed further?
assistant
Sure, I am Carol Perez.
user
I am sorry to inform that there is no reservation found under your name.
assistant
Oh! I think the ticket is not confirmed. Anyways thank you for your time.
user
Thank you for contacting us.
assistant
You are welcome.
user