Hi.
user
Hello, how may I help you today?
assistant
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
Michael Thomas here.
user
Please wait a minute.
assistant
Sure.
user
Sorry, there is no reservation found on your name to cancel.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for choosing us.
assistant