Hello.
user
Hello, how may I oblige you today?
assistant
Owing to an emergency, I need to cancel my recent reservation. Can you help me with that?
user
Sure, may I know your good name?
assistant
I am James Martin.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for opting us.
assistant