Hello.
user
Hello, how may I aid you?
assistant
My name is Paul Garcia. Owing to an emergency I want to cancel my recent reservation, can you please help me out?
user
Sure, please wait for a while.
assistant
Ok, take your time.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
That's ok, thank you for the information.
user
Thank you for contacting us.
assistant