Hi.
user
Hello.
assistant
I am Lisa Gonzalez.
user
How may I aid you?
assistant
I want to change my existing reservation as my tour got cancelled.
user
Sure, I am here to help you out.
assistant
Thank you.
user
Lisa Gonzalez, we regret to inform you that there is no reservation found on your name in our records.
assistant
No issues, thank you.
user
Thank you for approaching us.
assistant