Hello.
user
Hello, How can I aid you?
assistant
I recently reserved a ticket to meet my best friend. But, before my journey he came to my home and gave me a surprise visit. So, now I want that ticket to be cancelled.
user
Ok. I will help you.
assistant
Thank you.
user
May I know your name?
assistant
Sure, I am Jessica Campbell.
user
Please wait.
assistant
Sure.
user
Thanks for waiting. There is no active reservation on your name.
assistant
That's Ok, not a problem.
user
Ok, Thank you.
assistant