Hi.
user
Hello. How can I help you now?
assistant
As my tournament got postponed, can you help me to change my existing reservation?
user
Sure,  I will help you with that. May I know your name for checking the previous reservation status?
assistant
Sure, my name is Robert Harris.
user
Sorry, there is no reservation found on your name.
assistant
That's ok, thank you.
user
Thank you for approaching us, have a nice day.
assistant