Hi.
user
Hello, how may I help you today?
assistant
Can you please cancel my reservation?
user
Sure, may I know your good name?
assistant
Kathleen Collins here.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name in the database.
assistant
That's ok, thank you for your information.
user
Thank you for choosing us.
assistant