Hello.
user
Hello.
assistant
Joseph Scott here.
user
How can I aid you?
assistant
I would like to cancel my reservation due to some health issues, can you please help me in that?
user
Sure, please allow me a moment to check for your previous reservation status is active or not.
assistant
Thank you for accepting my request. Sure, I will wait for your response.
user
Sorry Scott, there is no active reservation have been found under your name in our database to cancel it.
assistant
That's ok, no problem. It might be mistaken while booking. Anyway thank you for the information.
user
Thank you for reaching us.
assistant