Hello, I am Thomas Mitchell.
user
Hello, how can I help you today?
assistant
Can you please cancel my reservation as the tour which I planned to go got postponed?
user
Sure, please wait for a moment.
assistant
Ok.
user
Thanks for waiting, sorry to say that, no reservation was found with your name.
assistant
It's ok, thank you for your kind information.
user
Thanks for connecting with us.
assistant