Hi.
user
Hello, how may I support you today?
assistant
I am Jack Johnson. Can you help me to change my reservation?
user
Sure, I am here to help you.
assistant
Ok.
user
Please wait for a while, I will check your previous reservation.
assistant
Sure.
user
Thank you for your time, there is no active reservation found on your name.
assistant
No issues, thank you for your information.
user
Thank you for approaching us.
assistant