Hello.
user
Hello, how exactly I can serve you the best today?
assistant
I want to change my reservation due to some emergency issues, will you assist me in changing?
user
Sure, I can help you.
assistant
Ok.
user
May I know your good name please?
assistant
Sure, my name is Benjamin Wilson.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no reservation found in your name.
assistant
No problem, thanks for your kind service.
user
Thank you for choosing us.
assistant