Hi.
user
Hello.
assistant
I am Ruth Rodriguez.
user
How can I assist you today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I can help you with that. Please wait for a while.
assistant
Sure.
user
Ruth, there is no reservation found under your name to do cancellation.
assistant
No problem, thanks for checking.
user
Thank you for reaching us.
assistant