Hello.
user
Hello, how may I aid you today?
assistant
I want to change my existing reservation. Could you help me with that?
user
Sure, please share me your good name.
assistant
Ronald Lewis here.
user
Please wait for a while. Sorry to say that, there is no active reservation found on your name.
assistant
That's ok, no problem.
user
Thank you for opting us.
assistant
Thank you.
user