Hello.
user
Hello. How may I help you today?
assistant
I would like to change my existing reservation, due to some urgent work. Can you please help me with this?
user
Ok, I will help you with that. Ok, may I know your name?
assistant
Sure, I am Kenneth Hernandez.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
Ok, Thank you for your service.
user
Thank you for reaching us.
assistant