Hi.
user
Hello, how can I help you today?
assistant
Owing an emergency want to change my reservation, can you help me with it please?
user
Sure, I am here to help you with that. May I know your name please?
assistant
My name is Donna Turner.
user
Ok, Please stay online, I will check the previous list and revert to you.
assistant
Sure, take your time.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
That's ok, thank you for the response.
user
Thanks for reaching us.
assistant