Hello.
user
Hello. How may I help you?
assistant
My name is Stephanie Phillips. Owing to an emergency I want to cancel my recent reservation, can you please help me out?
user
Ok, let me check with your previous booking.
assistant
Sure, take your time.
user
Sorry, there is no reservation by your name.
assistant
That's ok, thank you for the information.
user
Thank you for reaching our assistance.
assistant