Hello.
user
Hello. How can I assist you today?
assistant
Charles Scott here. I want to change my reservation due to my wife's health issues, can you help me?
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Ok, please check with my booking soon.
user
Charles, there is no reservation found under your name.
assistant
Oh! That's sad to know, thank you for checking anyways.
user
Thank you for contacting us.
assistant
Most welcome.
user