Hello.
user
Hello, how may I assist you?
assistant
Jessica Adams here. Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to cancel my reservation.
user
Sue, please wait for a moment. Let me check your reservation details in my records.
assistant
Ok.
user
Sorry to say, no reservation found on your name in my database.
assistant
That's ok, thank you.
user
Welcome.
assistant