Hello. I am Laura Thomas.
user
Hello, how may I assist you today?
assistant
Can you please help me in changing my reservation as my plan to attend a film festival got postponed?
user
Sure, please wait for a while.
assistant
Sure.
user
Sorry, there was no reservation found with your given name.
assistant
It's ok, no problem. Thank you for the information.
user
Thank you for opting us.
assistant