Hello.
user
Hello, how may I aid you today?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
May I know your good name to check the reservation status?
assistant
My reservation was done under the name Jennifer Lee.
user
Please wait for a while.
assistant
Sure.
user
Sorry to inform, there is no reservation found on your name in our reservation database.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for approaching us.
assistant