Hello,. I am Samantha Brown.
user
Hello, how may I assist you today?
assistant
I want to cancel my ticket due to heavy storm at my place.
user
Sure, I will help you with cancellation.
assistant
Thank you.
user
Please be on hold.
assistant
Sure.
user
Thanks for being hold, there was no reservation found on your specified name.
assistant
Ok, thanks for your information.
user
Thank you for reaching us.
assistant