Hi. I am James Martinez.
user
Hello, how can I best aid you now?
assistant
Owing an emergency want to cancel my reservation, so can you help me with it please?
user
Sure, I can help you in that cancellation.
assistant
   Thank you.
user
Please wait for couple of minutes.
assistant
Ok.
user
Sorry to inform that, there is no active reservation found on your name.
assistant
That's ok. Thank you for the response.
user
Thanks for reaching us, have a great day.
assistant