Hello.
user
Hello. How may I help you today?
assistant
I am planning to change an existing reservation,due to health issue. Can you please help me out?
user
Ok, I am here to help you with that. May I know your good name?
assistant
Thank you. My name is Andrew Green.
user
Please wait for a minute.
assistant
Sure.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
That's fine, thank you for your help.
user
Thank you for reaching us.
assistant