Hi.
user
Hello, how may I assist you today?
assistant
I need to cancel my ticket due to my health issue, can you help me with that?
user
Sure, please share me your good name.
assistant
I am Daniel Perez.
user
Please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
That's ok, no issues. Thank you for your service.
user
Thank you for opting us.
assistant