Hello. I am Jacob Perez.
user
Hello, how may I help you?
assistant
Actually, I got admitted in a hospital due to some health issues.So I prefer not to travel, could you help me in cancelling my reservation?
user
Please hold on for a moment.
assistant
Ok, take you time.
user
Sorry, I did not find reservation on the given name.
assistant
That's ok, no problem. Thank you for helping me.
user
Thank you for reaching us.
assistant