Hello.
user
Hello, how can I help you?
assistant
I just want to cancel my recent reservation, due to heavy rainfall at my destination.
user
Sure, please provide me your name?
assistant
Sure, my name is Dennis Wilson.
user
Please wait a minute.
assistant
Sure.
user
There is no reservation with your name.
assistant
That's Ok, thanks for your response.
user
Thank you for reaching us.
assistant