Hi.
user
Hello, how can I assist you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you help me out?
user
Sure, may I know your good name please?
assistant
Sure, my name is Nicholas Edwards.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
That's ok, thank you.
user
Thank you for contacting us.
assistant