Hi.
user
Hello. How can I serve you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you please help me with that?
user
Sure, I can help you. May I know your name?
assistant
I am Edward Baker.
user
Please wait a while.
assistant
Ok.
user
Thanks for your time. We didn't found any reservation by this name.
assistant
Ok, no problem. Thank you.
user
Thank you for approaching us.
assistant