Hello.
user
Hello, how may I help you?
assistant
Myself Carol Campbell. I made a reservation earlier this week to give a seminar, but my seminar has been postponed. Will you help me in changing  the reservation?
user
Sure, we are perky to help you.
assistant
Thank you for accepting my request.
user
Please be on hold. There is no reservation found on your name in our database.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for availing us.
assistant