Hello.
user
Hello, how can I serve you?
assistant
I want to cancel my recent reservation, due to health issue. Can you help me in my cancellation?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name to proceed further?
assistant
Myself Susan Harris.
user
Ok, please wait for a while.
assistant
Sure, take your time.
user
Thanks for your time. No reservation found on your name to cancel it.
assistant
Ok, not an issue. Thank you for your kind information.
user
Thanks for contacting us.
assistant