Hello.
user
Hello. How may I help you?
assistant
I want to cancel my reservation, so please help me in the cancellation.
user
Ok, may I know your name?
assistant
Myself Robert Johnson.
user
Please be on hold for some time.
assistant
Ok.
user
Thanks for waiting, I have gone through the reservation list twice but could not find any reservation active under your name.
assistant
Not an issue. Thank you.
user
Welcome Robert Johnson.
assistant