Hi.
user
Hello, how may I assist you?
assistant
I am Larry Hernandez. Can you change my existing reservation which I have previously with my name.
user
Larry Hernandez, please wait for a moment.
assistant
Sure, get back with the status of my reservation.
user
Sorry to inform you, there is no reservation by your name.
assistant
It's ok, not an issue. Thanks for checking.
user
Thank you for reaching us.
assistant