Hi.
user
Hello, how may I help you?
assistant
Can you please assist me in changing my existing reservation?
user
Sure, may I know your good name please?
assistant
Rachel Wilson.
user
Wait a while, kindly.
assistant
Sure.
user
Thank you for waiting, there is no reservation found for the user name in our data base to change your previous booking.
assistant
Ok, not an issue. Thank you.
user
Thank you for reaching us.
assistant