Hi.
user
Hello, how can I aid you for today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
I am here to help you about that, can you please provide your name for checking the reservation status under your name?
assistant
I am Jeffrey Hill.
user
Please wait for 2-3 minutes while I check with the active reservation under your name.
assistant
Sure.
user
Sorry Jeffery Hill, there is no active reservation under your name in our booking list.
assistant
No problem, thanks for checking.
user
You are welcome, thank you for reaching us.
assistant