Hello.
user
Hello. How can I help you?
assistant
I want to change my reservation which I have done last week but suddenly due to the heavy rains in the destination location where I want to travel. Can you please let me to change my reservation?
user
Yes, I will help you with it, can you please provide your name to check the reservation status?
assistant
Yes, I am Kevin Walker.
user
I am sorry so say, no reservation found on your name.
assistant
That's ok, anyway thank you for the help.
user
Thank you for choosing us.
assistant