Hi.
user
Hello. How can I assist you?
assistant
My name is Scott Carter.
user
Scott, what can I do for you today?
assistant
Owing to an emergency, I had to request for this change reservation.
user
Ok, let me check the details.
assistant
Ok.
user
Sorry to say, there is no reservation found under your name.
assistant
That's fine, thank you for your information.
user
Can I help you with anything else?
assistant
That's ok.
user
Thank you for reaching us.
assistant