Hello.
user
Hello. How can I help you today?
assistant
Owning to an emergency, I want to change my existing reservation. Can you help me?
user
Sure, I will help you. Please wait for a moment. May I know your name please?
assistant
Thank you. I am Scott Davis.
user
Sorry Scott, I did not find any reservation by your name.
assistant
Ok, no problem.
user
Thank you for choosing us.
assistant
Anyway's thank you for your information.
user