Hello.
user
Hello, how can I oblige you?
assistant
Owing to an emergency I had to request for this change reservation.
user
Ok.
assistant
Can you please help me to change an existing reservation?
user
Sure, may I know your name to check reservation?
assistant
My name is Stephen Wilson.
user
Please, wait for a while.
assistant
Sure, I will wait.
user
Thanks for being patience, there is no reservation found on your name.
assistant
Ok, not a problem. Thank you.
user
Thank you for opting us.
assistant