Hello.
user
Hello, how may I support you?
assistant
Can you please help me to change my recent reservation, as my schedule is cancelled?
user
Sure, may I know your name to check the status and revert you?
assistant
Sure, please check the ticket with the name Karen Martinez.
user
Ok, please wait.
assistant
I will wait for your response.
user
Thanks for waiting, there is no reservation found by the name you gave.
assistant
Not an issue, anyway thank you for checking.
user
Thank you for reaching us.
assistant