Hello.
user
Hello, how can I help you?
assistant
I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
user
Sure, I am happy to help you. Please help me with your good name.
assistant
Sarah Lee here.
user
Sorry, there is no active reservation on your name in our records.
assistant
That's ok, thank you for your help.
user
Thank you for choosing us.
assistant