Hello.
user
Hello. How may I assist you?
assistant
My name is Karen Hill.
user
Glad to meet you Karen Hill.
assistant
Actually I booked a ticket to attend a music concert, but due to a medical emergency, I am not able to attend the concert.
user
Ok.
assistant
Could you help me in cancelling the reservation?
user
Sure, please wait a moment.
assistant
Sure, take your time.
user
Actually, there is no reservation found on your name.
assistant
That's ok.
user
Thank you for choosing us.
assistant
Thank you for your time.
user