Hi.
user
Hello. How may I help you?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, I will do that for you. Please be on hold, let me check your reservation status in our database.
assistant
Sure.
user
For checking your reservation status, may I know your name?
assistant
I am Nancy Moore.
user
Nancy Moore, I have not found any reservation under your name in our database.
assistant
Ok, no issues. Thanks for the information.
user
You are welcome and thank you for reaching us.
assistant