Hello.
user
Hello, Good Morning.
assistant
My name is Karen White.
user
How can I be a help for you Karen?
assistant
Actually all of our friends planned to attend a music concert in New York, but due to bad weather conditions, the concert is postponed.
user
That's so sad hear.
assistant
Could you please help me in changing the existing reservation?
user
Yes, I will help you in changing your reservation. Sorry, I could not find any ticket booked with your name.
assistant
That's ok.
user
Would you like to know any other information from my side?
assistant
No, thank you for your time.
user
Thank you, have a nice day.
assistant