Hello.
user
Hello, how may I help you?
assistant
I want to change my existing reservation due to sudden rainfall at my source. Can you please help me with this?
user
Sure, I am here to help you for this. May I know your name please?
assistant
My name is Ruth Martinez.
user
Please wait for a while.
assistant
Sure.
user
Sorry for inconvenience, no reservation is found under your name to change.
assistant
Ok, no problem.
user
Thank you very much for approaching our agency.
assistant
Thank you for checking.
user