Hello. Lisa Roberts here.
user
Hello, how can I assist you today?
assistant
Due to sudden health issue, I am not able to travel in a flight on those date that I want to travel. So, I would like to change my reservation. Can you please help me out with that?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait for while, I check for the reservation on your name.
assistant
Sure, take your time.
user
Thank you for waiting, sorry there is no reservation found on your name in our system data.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you for visiting us, we hope see you again.
assistant