Hello.
user
Hello, how can I help you today?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, I am here to help you. Please wait a second I will check the update and get back to you.
assistant
Sure.
user
Sorry to inform you that there is no reservation found under your name.
assistant
No problem, Thanks for the information.
user
May I know your name?
assistant
Matthew Johnson here.
user
Thank you for opting us.
assistant