Hello.
user
Hello, how can I help you?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me out?
user
Sure, may I know your good name please?
assistant
My name is Lisa Garcia.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry, there was no reservation found with your given name.
assistant
That's ok, thank you for checking us.
user
Thank you for reaching us.
assistant