Hello.
user
Hello, how can I provide assistance to you?
assistant
I want to cancel my recent reservation due to sudden rainfall at my source. Can you please help me with this?
user
 Sure, may I know your good name?
assistant
Sure, I am Timothy Rodriguez.
user
Ok, please wait for a minute.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for availing us.
assistant