Hello,.
user
Hello, may I know your good name?
assistant
I am Amanda Collins.
user
How can I assist you?
assistant
I just want to change my reservation due to sudden demise of my grand father, can you help me with change my reservation?
user
Sure, we are here to help you. No reservation found with your name.
assistant
Ok, no issue.
user
Thank you for choosing us.
assistant
Thank you.
user