Hello.
user
Hello. How may I be of your assistance?
assistant
I want to cancel my reservation, due to my health issues. Can you please help me in the cancellation?
user
Sure, I'll help you in cancellation. Can I know your name please?
assistant
Myself Brenda Harris.
user
Thank you for providing your name, please wait a moment.
assistant
Ok.
user
Sorry, there is no active reservation have been found under your name in our database to cancel it.
assistant
Not an issue. Thank you.
user
Thank you for approaching us.
assistant