Hi.
user
Hello, how can I help you?
assistant
Nicole Parker here, I want to cancel my reservation due to heavy rainfall in my region.
user
Please wait a while, I will check and let you know.
assistant
Ok, take your time.
user
Sorry to say, there is no reservation on your name in our database.
assistant
Ok, no problem. Thank you for checking.
user
Thank you for opting us.
assistant