Hello.
user
Hello, how can  aid you right now?
assistant
I want to change my reservation due to Syria attacks, can you help me?
user
Sure, I am glad to help you.
assistant
Thank you.
user
Could I have your name please?
assistant
My name is Brian Phillips.
user
Phillips, in our reservation portal there is no name with Brian Phillips to change.
assistant
Oh! That's sad to know, thank you for checking anyways.
user
My pleasure.
assistant
Most welcome.
user