Hi.
user
Hello, how may I aid you today?
assistant
Owing to an  emergency, I would like to cancel my reservation. Can you help me in that?
user
Sure, I will help you on that. May I know your name to check your reservation status?
assistant
Frank Roberts is my name.
user
Ok Frank, please hold on to check your status.
assistant
Ok.
user
Sorry Frank, we don't have any records under your name in reservation.
assistant
It's ok, Thanks for the information.
user
Thank you for reaching us, have a great day.
assistant