Hello.
user
Hello. How may I help you today?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Ok, I am here to help you with that. May I know your good name?
assistant
I am Stephen Edwards.
user
Please wait for a minute.
assistant
Sure.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant