Hello.
user
Hello. How may I help you?
assistant
Owing to an emergency, I just want to cancel my reservation. Can you please help me with cancellation?
user
Sure, we are here to help you. May I know your name please?
assistant
Thank you. My name is Kenneth Brown.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, thank you.
user
Thank you for contacting us.
assistant