Hello.
user
Hello, how can I assist you today?
assistant
I am Brenda Phillips. Owing to an emergency, I want to cancel my reservation. So please help me in the cancellation.
user
Sure, I will help you with that. Please wait a while.
assistant
Sure.
user
 Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Not an issue. Thank you.
user
Thank you for reaching us.
assistant