Hello.
user
Hello. How may I assist you today?
assistant
I am trying to change my recent reservation because the planned trip got cancelled suddenly due to some financial issues in the family. Can you please help me in changing  the ticket?
user
Sure, can you mention your name, so I can check in our data base.
assistant
Yes, I am Ryan David.
user
Please hold a moment.
assistant
Sure.
user
Sorry there are no active reservations to cancel the ticket on your name.
assistant
Ok, not a problem. Thank you for your information.
user
Thank you for reaching our service.
assistant