Hello.
user
Hello, how may I aid you?
assistant
Due to heavy rain, I want to cancel my recent reservation. Can you help me?
user
Sure, we are here to help you. On whose name, the reservation has been made?
assistant
James Thompson here.
user
Please wait for a while.
assistant
Ok.
user
Thanks for your time, there is no active reservation found in your name.
assistant
No problem, Thanks for the information.
user
Thank you for choosing us.
assistant