Hello.
user
Hello. How may I assist you?
assistant
I would like to change the trip dates in the existing reservation because the planned trip got postponed. Can you please help me to do modify the details?
user
Sure, I am here to help you out.
assistant
Thank you for accepting my request.
user
May I know your name please?
assistant
My name is Pamela Smith.
user
Wait a moment please.
assistant
Ok, I will wait for your response.
user
Pamela Smith, we haven't found any reservation under your name in our database.
assistant
It's ok, not a problem with that. Anyways thank you for checking the ticket status.
user
Thank you for approaching us.
assistant
You are welcome.
user