Hello.
user
Hello. How may I assist you today?
assistant
Suddenly, I met with an  accident, so I want to cancel my reservation. Can you please help me with that?
user
That's so sad. Take care.I will surely help you. Please provide me your name.
assistant
My name is Andrew Baker.
user
Andrew, please wait for a moment.
assistant
Ok.
user
There is no reservation found under your name.
assistant
Ok, thank you for checking.
user
Thank you for contacting us.We will pray for you.
assistant