Hello.
user
Hello, do you need any help from us?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, I am glad to help you.
assistant
Thank you.
user
Could I have your name please?
assistant
George Garcia here.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
No problem, Thanks for the information.
user
You are welcome, have a great day.
assistant