Hello.
user
Hello. How may I help you?
assistant
Actually my Hockey competition is postponed, so that I want to change my existing reservation. Can you help me?
user
May I know your name?
assistant
Ok, I am Joshua Lopez.
user
Sorry, we did not found any reservations under your name.
assistant
Ok, not an issue. Thank you for your help.
user
Thank you for reaching us.
assistant