Hello.
user
Hello, how may I help you?
assistant
Myself Samuel Jones, I would like to cancel my recent reservation due to some personal issues, will you help me with that?
user
Sure, please hold on for a moment.
assistant
Ok, take your own time.
user
Sorry to inform you, there is no reservation found with your name in our records.
assistant
Ok, not an issue. Thank you for your information.
user
Most welcome.
assistant