Hi.
user
Hello. How can I help you?
assistant
I am Jacob Roberts. I want to change my reservation due to health problem, can you help me?
user
Sure, I will help you to cancel your reservation.
assistant
Thank you.
user
Please wait I will check for the previous reservation and take an action according to it.
assistant
Sure.
user
Sorry, no reservation found on your name to change your reservation.
assistant
No problem, thanks for checking.
user
Welcome, have a nice day.
assistant