Hello.
user
Hello. How may I help you?
assistant
Due to heavy rainfall, I couldn't travel to New York. Can you help me in cancelling my ticket?
user
Sure, I will help you. May I know your name please?
assistant
Please check with the name Joseph Moore.
user
Please hold on a moment.
assistant
Ok, take your own time.
user
Moore, your reservation has been cancelled successfully.
assistant
Thank you for your quick response.
user
Thank you for choosing us.
assistant