Hello.
user
Hello, how can I help?
assistant
Myself Joseph Williams, can you help me to cancel my recent reservation as I can not make the journey?
user
Sure, please wait while I look for active reservation on your name.
assistant
Ok, take the time you need.
user
Joseph Williams, we didn't find any reservation on your name.
assistant
That is ok, thank you for providing the information.
user
Thank you for reaching us.
assistant