Hello.
user
Hello, How may I help you?
assistant
Due to emergency I need to cancel my recent reservation, can you please help me that?
user
Sure, May I know your name?
assistant
My name is Helen Young.
user
Please wait a minute.
assistant
Sure.
user
Sorry, No reservation found on your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you, Have a nice day.
assistant