Hello.
user
Hello. How may I assist you?
assistant
I want to change an existing reservation, so please help me in changing the reservation.
user
Sure, I am here to help you with your concern. May I know your name please to check the status of your reservation?
assistant
Thank you. Stephen Rodriguez here.
user
Please hold on a moment.
assistant
Ok.
user
Stephen Rodriguez, no reservation has been found on your name in our database.
assistant
Not an issue. Thank you.
user
Thank you for reaching us.
assistant