Hi.
user
Hello, how can I help you?
assistant
I want to change my flight reservation as I am unwell, can you please help me?
user
Sure, can you please provide me your name?
assistant
Thank you. I am Dennis Gonzalez.
user
Give me a moment?
assistant
Sure.
user
Dennis Gonzalez. I regret to inform that there is no reservation by your name.
assistant
Sad to hear that, thank you for checking.
user
Thank you for reaching us.
assistant