Hello, myself James Davis.
user
Hello Davis, how may I help you?
assistant
My trip got postponed and now I want to change my reservation. Can you please do that for me?
user
Sure, please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry no reservation is available by your name.
assistant
Not an issue, anyway thank you for checking.
user
Thank you for contacting us.
assistant