Hello.
user
Hello, how may I assist you today?
assistant
I am Thomas Nelson. I have given some wrong details while booking my ticket earlier so please help me with changing my reservation.
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait a moment.
assistant
Sure, I will wait for your response.
user
Thank you for your valuable time, sorry, no reservation found with provided name.
assistant
Oh! It may not be booked properly due to some technical issues while booking.
user
Thank you for availing us.
assistant