Hello.
user
Hello. How may I assist you?
assistant
I want to change my reservation due to heavy work at my Office, so please help me in changing.
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait a moment, I will check your reservation status.
assistant
Sure.
user
May I know your name please?
assistant
My name is Catherine Smith.
user
Catherine Smith, no reservation has been found on your name in our database.
assistant
No worries, thank you.
user
Thank you for choosing us.
assistant