Hello.
user
Hello, how can I help you today?
assistant
I want to change my existing reservation due to health issues, can you please help me with that?
user
Sure, we are happy to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
My name is Pamela Hernandez.
user
Sorry, there is no active reservation on your name.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant