Hi.
user
Hello, how may I serve you at this moment?
assistant
Owing to an emergency I had to request for this change reservation.
user
Sure, we are here to help you. May I know your name please?
assistant
I am Ashley Lewis.
user
Ok, please be on hold for some time.
assistant
Sure.
user
Sorry we could not find any reservation against your name.
assistant
Thank you.
user
Thank you for opting us.
assistant