Hello.
user
Hello, how can I aid you?
assistant
I recently reserved a ticket to meet my best friend. But, before my journey he came to my home and gave a surprise visit. So, now I want that ticket to be cancelled. Can you help me with that?
user
Sure, may I know your name?
assistant
Sure, my name is Michelle Walker.
user
Ok, please wait I will revert you.
assistant
Sure.
user
 Sorry, no reservation was found on your name.
assistant
That's Ok, thanks for your help.
user
 Thank you for availing us.
assistant