Hello.
user
Hello, how may I help you today?
assistant
Due to sudden demise of my Great grandfather, I want to cancel my recent reservation. Can you please help me with this?
user
Sure, I will help you with that. May I know your name?
assistant
Sure, I am Angela Parker.
user
Please wait for a couple of minutes.
assistant
Sure, I will wait.
user
Thank you for waiting, there is no reservation found on your name.
assistant
Ok, Thank you for your service.
user
Thank you for opting us.
assistant