Hello.
user
Hello. How may I assist you today?
assistant
Owing to an emergency, I want to change an existing reservation, so please help me in changing the reservation.
user
Please help me with your name. Sure, I will help you.
assistant
Myself Ruth Walker.
user
Please allow me a minute.
assistant
Ok.
user
Thank you. Ruth Walker, I am really sorry to say that there is no booking found on your name.
assistant
Not an issue. Thank you.
user
Thank you for understanding. Thank you for reaching us. Have a great time.
assistant