Hi, my name is Nicole Brown.
user
Hello, how may I render you?
assistant
I intend to change my existing reservation due to bad weather at my place. Can you help me with it?
user
Sure, just a moment I will check and let you know.
assistant
Sure.
user
Thanks for waiting, unfortunately there is no reservation found by this name.
assistant
It's ok, thank you for the information.
user
Thanks for contacting us.
assistant