Hello.
user
Hello, how can I help you today?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, can I have your name please?
assistant
My name is Jacob Adams.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
No problem, thanks for your information.
user
Thank you for reaching us.
assistant