Hello.
user
Hello, how may I aid you?
assistant
I would like to cancel my reservation due to some health issues, can you please help me out with that?
user
Sure, may I know your name?
assistant
Myself Richard White.
user
Please give me a moment.
assistant
Sure.
user
Sorry Richard White, no reservation is available by your name.
assistant
Ok, no issues. Anyway thank you for checking out.
user
Thank you for reaching us.
assistant