Hello.
user
Hello. How can I assist you today?
assistant
I am Steven Hernandez.
user
Ok.
assistant
I want to cancel my recent reservation due to an emergency work.
user
Sure, let me check the reservation list and get back to you.
assistant
Ok, I will wait.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
No problem, thank you for your help.
user
Thank you for choosing us.
assistant