Hello.
user
Hello, How can I aid you?
assistant
I would like to change my recent reservation due to some personal issues, will you help me with that?
user
Sure, May I know your name?
assistant
Thank you for accepting my request, myself Christopher Wright.
user
Ok, please wait a minute.
assistant
Sure, I will wait.
user
Thanks for waiting, there is no active reservation on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant