Hello.
user
Hello. What help can I do for you?
assistant
Due to my ill health, I would like cancel my recent reservation. Can you help me with this?
user
Sure, I am happy to help you. I need your name to check  your reservation, can you please provide it?
assistant
My name is Brenda Parker.
user
Ok Parker, sorry to inform you that, there is no reservation found with your name to cancel.
assistant
Ok, not an issue. May be something went wrong while booking the ticket. Thank you for providing information.
user
Thank you for reaching us. Have a nice day.
assistant