Hi, I am Amanda Roberts.
user
Hello, how can I be of your helping hand?
assistant
Owing to an emergency, my brother engagement got postponed. So I want you to change my existing reservation.
user
Sure, we are here to help you. please wait a moment, I will check your details and revert you with the status.
assistant
Sure.
user
Sorry to inform you that there is no reservation exist on the name Amanda Roberts.
assistant
Ok, no worries at all. Thank you for your kind service.
user
Thank you for contacting us.
assistant