Hello.
user
Hello, how may I assist you?
assistant
I need to cancel my recent reservation due to some health issues, can you help me in doing that?
user
Sure, I will help you with that. May I know your name to check with the status?
assistant
I am Thomas Lewis.
user
Thomas Lewis, I am afraid that there is no active reservation found under your name to cancel.
assistant
Ok, no issues. Thank you for the information.
user
Thank you for connecting us.
assistant