Hello, I am James Jackson.
user
Hello, how may I assist you today?
assistant
I want to postpone my trip due to an emergency. Can you aid me in reschedule my reservation?
user
Sure, please wait for a while.
assistant
Take your time.
user
Sorry, there is no reservation found on your name.
assistant
No issues. Thank you for checking.
user
Thank you for reaching us.
assistant
You are welcome.
user