Hello.
user
Hello. How may I assist you?
assistant
I want to do some changes in my existing reservation. Can you help me for that?
user
Sure, I will help you with your concern. May I know your name please?
assistant
My name is Brandon Smith.
user
Please wait a moment.
assistant
Sure, I will wait for your response. That.
user
Brandon Smith, no reservation has been found on your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for approaching us.
assistant