Hi.
user
Hello. How can I serve you?
assistant
I am Kimberly Carter. I need to change my existing reservation as my exams get postponed some technical issues, Can you please help me with that?
user
Sure, I can help you. Give me a minute.
assistant
Sure.
user
Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for opting us.
assistant