Hi.
user
Hello. How can I assist you?
assistant
Owing to an emergency, my planned trip to river rafting in Charlotte has been cancelled. So I had a request to you to change my existing reservation?
user
That's sad to hear. Can I know your name for checking the reservation status?
assistant
Sure, I had a existing reservation with name Jennifer Allen.
user
Please give me a minute.
assistant
Sure.
user
Sorry, there is no reservation available on the name Jennifer Allen.
assistant
Ok, no worries at all. I appreciate your service.
user
Thank you for reaching us.
assistant