Hello.
user
Hello, how may I assist you?
assistant
My name is Samantha Perez. I just need your help in cancelling my recent reservation.
user
Sure, I am here to help you. Hold on for a moment.
assistant
OK.
user
Let me check. Sorry Perez, there are no flights reserved on your name.
assistant
That's ok, thank you for the information.
user
Welcome.
assistant