Hello.
user
Hello, how can I help you today?
assistant
Owing to an emergency, I need to change my earlier reservation with name Angela Williams. Can you please change my reservation?
user
Sure, please wait a while.
assistant
Sure.
user
Thank you for waiting.
assistant
Ok.
user
No reservation was found on your name.
assistant
It's ok. Thank you for the information.
user
May I know your name please?
assistant
I mentioned already.
user
Ok, Thank you for opting us.
assistant