Hello.
user
Hello, how may I assist you?
assistant
I want to change my existing reservation due to the climate, hope your helping me on that.
user
Sure, I'm here to help you out. May I know your name please?
assistant
Sure, Carolyn Martin here.
user
Sorry to say this Martin, we could not find a flight under your name.
assistant
Ok, no issues. Thank you for your response.
user
Thank you for choosing us.
assistant
Welcome.
user