Hello.
user
Hello. How can I assist you today?
assistant
I am Andrew Allen. Due to bad weather, I am planning to alter my reservation. Can you help me?
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Sure.
user
Andrew, there is no reservation found under your name.
assistant
It's fine. Anyway, thank you for your help.
user
Thank you for reaching us.
assistant