Hi,.
user
Hello, how can I best help you?
assistant
 Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with that?
user
Sure, may I know your good name please?
assistant
I am Matthew Mitchell.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, no issues. Thanks for the information.
user
Thanks for communicating us, have a great day.
assistant