Hi.
user
Hello. How can I help you?
assistant
I was already booked a ticket on my mother name Catherine Allen due to some office work but suddenly the office meeting got cancelled due to some issues, can you please cancel the ticket?
user
Sure, please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation on your name.
assistant
Ok, no issues, I think my father might have cancelled the booking, that's why it is not showing in your data base.
user
Thank you  for approaching us.
assistant
Thank you for your great service.
user