Hi.
user
Hello, how may I assist you?
assistant
Can you help me in cancelling my recent reservation, as my exam is cancelled?
user
Can you please help me with your good name to check the reservation status?
assistant
Check under the name Stephanie Walker.
user
There is no reservation found on your given name in our reservation database.
assistant
That's ok, thank you.
user
Thank you for availing us.
assistant