Hello.
user
Hello. How can I render you today?
assistant
I am Margaret Green, want to alter my recent reservation due to some personal issues. Please help me out with that.
user
Sure, I am here to help you out. Hold on for a moment. Let me check.
assistant
Sure, take your time.
user
Sorry Green, there are no flights reserved on your given name formerly.
assistant
It's ok, thank you for your help.
user
Welcome, thank you for choosing us. Have a great day.
assistant