Hello.
user
Hello. How may I help you?
assistant
Can you please change my existing reservation as my planed holiday trip got postponed due to some issues?
user
Sure, may I know your name please?
assistant
I am Christine Lee.
user
Ok, please wait a minute.
assistant
Sure.
user
Sorry Christine, there is no reservation found under your name in our database.
assistant
Ok, no problem. Thank you for your response.
user
Most welcome.
assistant