Hello.
user
Hello, how can I help you?
assistant
I want to cancel my ticket due to dust storm in my hometown.
user
Sure, I am here to help you for this. May I know your name please?
assistant
Brenda Garcia here.
user
Just a moment, let me check your reservation status in our records.
assistant
Sure.
user
Sorry for inconvenience, no reservation is found under your name.
assistant
No problem, thank you.
user
Thank you very much for contacting our agency.
assistant