Hello.
user
Hello, how may I assist you?
assistant
I am Justin Roberts. I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.
user
Sure, please wait for a moment.
assistant
Thank you. I will wait for your response.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.
user
You are most welcome.
assistant