Hello.
user
Hello. How can I assist you?
assistant
I am planning to cancel my reservation because of heath issue. Can you please cancel my ticket?
user
Sure, can I know your name please?
assistant
Yes, I am Ruth Nelson.
user
Ok, wait a moment please.
assistant
Ok.
user
Sorry Ruth, there is no reservation found on your name.
assistant
Not an issue.
user
Thank you for choosing us.
assistant
Thank you for your service.
user