Hello.
user
Hello, how may I help you today?
assistant
I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, may I know your good name?
assistant
I am Gary Mitchell.
user
Ok, please wait for a minute.
assistant
Sure, take your own time.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant