Hello,.
user
Hello.
assistant
I am Ronald Perez.
user
How may I guide you today?
assistant
Can you please change my existing reservation, due to heavy rains?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait for a while, I will get back to you.
assistant
Sure.
user
I am sorry to say that there is no reservation found under name.
assistant
Ok, no issue. Thank you.
user
Thank you for reaching us.
assistant