Hello.
user
Hello. How may I help you for the day?
assistant
Can you please help me in changing my recent reservation? As my music concert has been postponed due to technical issues.
user
Sure, we are here to help you from our agency.
assistant
Thanks for that.
user
Please let me know your name to check your previous reservation status.
assistant
Yes, my name is Helen Carter.
user
Ok, please wait for a while.
assistant
Sure, I'll be online.
user
Sorry Helen Carter, there is no active reservation found on your name in our records.
assistant
That's ok, thank you for giving the information anyways.
user
Thank you for reaching us.
assistant