Hi.
user
Hello, how may I help you?
assistant
Can you please help me in cancelling my recent reservation as my trip got cancelled?
user
Thank you. I will help you. May I know your name?
assistant
Please check the reservation on the name of Emily Wright.
user
Thank you. Please wait, let me check your reservation status.
assistant
Ok.
user
Sorry, there is no reservation under your name in our database.
assistant
Ok, no problem. Thank you.
user
You are welcome and thank you for choosing us.
assistant