Hello.
user
Hello.
assistant
My name is Katherine Edwards.
user
Edwards, how can I assist you?
assistant
Due to heavy floods in my region, I couldn't travel out. Can you please cancel my reservation?
user
Sure, I can do that for you. Let me check your reservation status.
assistant
Sure, take your time.
user
Edwards, I have not found any reservation under your name.
assistant
Its ok, thank you for the information.
user
You are welcome and thank you for contacting us.
assistant