Hi,.
user
Hello, how may I address you?
assistant
I need to change my existing reservation due to postpone of my board meeting, so can you help me with changing my reservation?
user
Sure, I can help you in changing.
assistant
Thank you.
user
May I know your name to check the status and revert you?
assistant
My name is Carol White.
user
Ok, please wait.
assistant
Sure.
user
We could not find any active reservation by your name.
assistant
No problem, thank you for the information.
user
Thank you for picking us.
assistant