Hello.
user
Hello. How can I aid you today?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure. May I know your good name?
assistant
My reservation was done under the name Karen Miller.
user
Please, wait.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
That's ok, no issues. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant