Hello.
user
Hello, how can I help you?
assistant
My name is Scott Carter, I want to cancel my reservation as my plan to visit New York is cancelled. Can you cancel my reservation?
user
Ok, I can help you in cancellation. Please wait, I will find your reservation and cancel it as per your request.
assistant
Sure.
user
Sorry, we did not find any reservation on your name to cancel.
assistant
Ok, thank you for the information.
user
Thank you for consulting us, have a nice day.
assistant