Hello.
user
Hello, how can I help you today?
assistant
Can you please assist me in changing my reservation?
user
Sure, can you please provide your name to check your reservation details in our database?
assistant
Sure, my name is Barbara Hill.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
Not an issue, thank you.
user
Thank you for reaching us.
assistant