Hello.
user
Hello, how may I help you?
assistant
I would like to change my flight reservation as my trip got postponed, can you please help me?
user
Yes, I am here to help you. Please wait, let me check your reservation status in our database.
assistant
Sure.
user
May I know your name?
assistant
My name is Helen Hernandez.
user
Sorry, no reservation found under your name in our database.
assistant
Not an issue, thank you for the information.
user
You are most welcome.
assistant