Hello.
user
Hello,. How can I oblige you today?
assistant
I am Nicole Thompson. Owing to an emergency, I want to change an existing reservation.
user
Ok. Let me know your name for further checking in reservation.
assistant
I already mentioned above.
user
Ok. Thank you for waiting. There is no reservation found on your name in our database.
assistant
Not an issue. Thank you.
user
Thank you for picking us.
assistant