Hello, Nancy Phillips here.
user
Hello, how can I help you now?
assistant
Due to my family issues, I will not be able to travel. So could you cancel my reservation?
user
Sure, I will cancel your reservation. Please wait for a moment.
assistant
Sure.
user
Sorry Nancy, there is no reservation found on your name.
assistant
It's ok, thank you for checking.
user
Thank you for approaching us, have a nice day.
assistant