Hello.
user
Hello. How can I serve you?
assistant
Jonathan Lopez here. I would like to cancel my reservation, can you please help me with that?
user
Sure.
assistant
Thank you.
user
Please wait  a while.
assistant
Sure, take your time.
user
Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
That's ok, no problem. Thank you for checking out.
user
Thank you for choosing us.
assistant