Hi.
user
Hello. How can I assist you?
assistant
I want to change my existing reservation due to heavy rain fall.
user
Ok.
assistant
Can you help me for that changing process?
user
Sure, I will help you. Can you provide your name to check for earlier reservation?
assistant
Sure, Amy Thomas here.
user
Please, hold on a moment.
assistant
Sure.
user
Thank you for waiting, there is no reservation found on your name to change.
assistant
No issues, thank you for the information.
user
Thank you for reaching us.
assistant