Hi.
user
Hello, how can I assist you?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
user
Ok, please can I know your name to proceed as per your concern?
assistant
Myself Scott Edwards.
user
Ok, thank you for providing your name. Please wait a moment I will check.
assistant
Sure.
user
Ok, thank you for waiting for my response. Your reservation is found, may I know your new travel dates?
assistant
That's happy to hear, my new travelling dates are from 01/20 to 01/22.
user
Ok, can I know your planned airport codes?
assistant
My airport codes are from MCO to OAK.
user
Ok, please can I know your specifications?
assistant
I need a single connecting flight.
user
Ok, is there any other intents?
assistant
No.
user
Ok, there is a flight found as per your concern for the airfare 100 and the airlines is JetBlue.
assistant
Please proceed.
user
The flight number is 1018 for which the ticket is confirmed and the class is economy.
assistant
Thank you for your help.
user
Thank you for choosing our agency.
assistant