Hello.
user
Hello, how can I help you?
assistant
Due to health issues, I would like to cancel my reservation. Can you help me in cancelling my reservation?
user
Sure, I will help you. May I know your name please to check your reservation status?
assistant
My name is Janet Carter.
user
Please wait a moment.
assistant
Sure, take your time.
user
Janet, no reservation has been found on your name in our records.
assistant
Its ok, no issues. Thank you for the information.
user
Thank you for choosing us.
assistant