Hello.
user
Hello. How may I assist you today?
assistant
My final exam dates are postponed, can you please help me for changing the existing reservation?
user
Sure, may I know your name please for further process?
assistant
Sure, my name is Barbara Nelson.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry Nelson, there is no reservation found on your name to change your reservation.
assistant
Ok, no problem.
user
Thank you for contacting us.
assistant
Thank you for your information.
user