Hello.
user
Hello.
assistant
I am Dorothy Hall.
user
How can I guide you at this moment?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me in cancellation.
user
Sure, I will help you with this. Please be on hold for a moment.
assistant
Sure, take your time.
user
Dorothy Hall, there is no active reservation found under your name in our database.
assistant
That's ok, thank you for your information.
user
Thank you for contacting us.
assistant