Hello.
user
Hello, how may I assist you for the day?
assistant
Jessica Martinez here. Due to sudden changes, my exams has been postponed. Can you please change my reservation?
user
Sure, we are here to help you. Please hold on for a moment.
assistant
Ok.
user
Sorry there is no reservation found with your name.
assistant
Not an issue, thank you.
user
Thank you for availing us.
assistant