Hello.
user
Hello, how can I help you?
assistant
Due to my ill health, I would like to cancel my trip to Dallas. Can you please help me in cancelling my recent reservation?
user
Sure, I will help you with that. May I know on which name to had did the reservation?
assistant
My previous reservation has done with my name Steven Wright.
user
Yes Steven Wright, your reservation is cancelled successfully.
assistant
Thank you for your help.
user
Thank you for choosing our agency, looking forward for you to contact us again.
assistant