Hello, myself Laura Hill.
user
Hello. How can I help you?
assistant
Owing to an emergency I want to cancel my recent reservation, can you please help me out?
user
Ok, sure. Can you please tell me your name?
assistant
I have already mentioned.
user
Ok, fine please wait for a while.
assistant
Ok.
user
Oh! Sorry for the inconvenience there is no reservation found your name to cancel.
assistant
No problem, thank you for the information.
user
Welcome.
assistant