Hi.
user
Hello, how can I serve you?
assistant
Due to bad weather, I want to cancel my recent reservation. Can you help me?
user
May I know your good name?
assistant
Kimberly Robinson.
user
Please be on hold.
assistant
Ok.
user
Sorry no reservation found in your given name. Thank you for opting us. Have a nice day.
assistant
No issue, Thanks for the confirmation.
user