Hi.
user
Hello, how may I help you?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, may I know your good name for the cancellation process?
assistant
I am Stephen Allen.
user
Wait a while, kindly.
assistant
Sure.
user
Thank you for being waiting. Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for opting us.
assistant