Hi.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation due to sudden change in my trip.
user
Ok, may I know your name to proceed further?
assistant
I am Sandra Hill.
user
Ok, please stand by.
assistant
Ok.
user
Thank you for your time, sorry no reservation found with your name.
assistant
That's ok. Thank you for your response.
user
Thank you for reaching us, have a nice day.
assistant