Hello.
user
Hello, how can I help you?
assistant
Unfortunately my exams was postponed so I want to change my reservation, can you please help me to change my reservation?
user
Sure, may I know your good name?
assistant
Myself Rachel Harris.
user
Please be on hold.
assistant
Ok.
user
Sorry, there is no reservation found with your name.
assistant
Ok, no problem. Thank you.
user
Thanks for connecting us.
assistant