Hello.
user
Hello. How can I help you from flight booking agency?
assistant
I am so happy to change my existing reservation, as my exams have postponed suddenly. Can you please help me with this?
user
Sure, I am happy to help you with this. Please provide your name to check the reservation status in our database.
assistant
I am James Young.
user
Wait a while please.
assistant
Sure.
user
I have checked the database and couldn't find any reservation with the name James Young.
assistant
That's ok. Thank you for your information.
user
Thank you for utilising our services.
assistant