Hi.
user
Hello,how may I assist you today?
assistant
I am Laura Hernandez. Owing an emergence, I want to change my existing reservation. Can you please help me with it?
user
Sure, please wait for a moment.
assistant
OK.
user
Thank you for waiting, there is no reservation found on your name.
assistant
OK, no issues. Thanks for the help.
user
 Thank you.
assistant