Hello.
user
Hello. How may I assist you?
assistant
I want to change my reservation due to postponed of my exam, so please help me.
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please to check your reservation status?
assistant
Sure, my name is Nancy Edwards.
user
Nancy Edwards, no reservation has been found on your name in our database.
assistant
No issues, thank you.
user
Thank you for reaching us.
assistant