Hello.
user
Hello.
assistant
I am Mark Allen.
user
Can you tell me how may I assist you?
assistant
I need to cancel my reservation, can you help me out please?
user
Sure, I am glad to assist you with the ticket cancellation process.
assistant
Thank you.
user
Please wait a minute. I will check your ticket status and let you know.
assistant
Sure.
user
I am really sorry to inform you, there is no reservation found with your name to cancel.
assistant
That's ok, no problem. Thank you for your help.
user
You are most welcome, thank you for contacting us.
assistant