Hi.
user
Hello. How may I assist you?
assistant
As my cricket match got postponed, can you help me to change my existing reservation?
user
Sure, I am here help you out with your concern. Please wait a moment. May I know your name please?
assistant
Sure, my name is Samuel Wright.
user
Sorry Wright, there is no active reservation on your name in our reservation portal.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant