Hello.
user
Hello, how can I assist you?
assistant
I want to cancel my reservation, why because my friends already done my reservation with some other airlines. So could you please help me out?
user
Sure, may I know your name?
assistant
Sure, my name is Mary Allen.
user
Please wait for a moment.
assistant
Sure.
user
Thanks for waiting, there was no reservation found on your name.
assistant
No worries, thank you.
user
Thank you for choosing us.
assistant