Hello.
user
Hello. How may I help you?
assistant
Owing to an emergency, I want to cancel recent reservation. Can you help me?
user
May I know your name please to check the status of your reservation?
assistant
Yes, I am Rachel King.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure, take your own time.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
Ok, not a problem. Thank you for your valuable information.
user
Thank you for reaching us.
assistant