Hi.
user
Hello. How can I assist you today?
assistant
Could you please help me to change an existing reservation as my plan to meet my friend got postpone due to bad weather conditions?
user
Sure, may I know your name to check for the previous reservation?
assistant
I am Anna Green.
user
Please allow me a moment.
assistant
Sure.
user
Anna Green, there is no reservation found under your name.
assistant
Ok, not an issue. Thank you for your information.
user
You are welcome. Thank you for contacting us.
assistant