Hi.
user
Hello, how may I aid you?
assistant
I am Stephen King. Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I am here to help you. Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name.
assistant
No problem, thanks for checking.
user
Thank you for opting us.
assistant