Hello.
user
Hello, how may I assist you?
assistant
Rachel Rodriguez, I have booked a refundable flight ticket previously. I am willing to do some alterations in my ticket due to some virus is spreading in the place where I planned to visit. Can you aid me in do some alterations in my ticket?
user
Sure, hold on for a moment. Let me check.
assistant
Ok.
user
Sorry Rachel, there are no flights reserved on your name.
assistant
Ok, no issues, thank you for your help.
user
Thank you for choosing us. Have a good day.
assistant