Hello.
user
Hello, how may I aid you for the day?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, may I know your name?
assistant
My reservation was done under the name Amy Jones.
user
Please wait.
assistant
Sure, take your time.
user
Sorry, there is no reservation found on your name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant