Hello.
user
Hello. How can I aid you today?
assistant
Can you please help me in changing my reservation, as my exams got cancelled?
user
May I know your good name please?
assistant
Sandra Thompson here.
user
Please give me a moment.
assistant
Sure.
user
There is no reservation found with your given name.
assistant
Ok, no problem. Thank you for checking out.
user
Thank you.
assistant