Hello.
user
Hello.
assistant
My name is Amy Hernandez.
user
How may I help you?
assistant
I want to cancel my reservation, due to heavy rainfall in New York.
user
Sure, please wait for a moment to check your details.
assistant
Ok.
user
Sorry, there is no reservation found on your name. Thank you for choosing us, have a nice day.
assistant
That's ok, thank you for your information.
user
Welcome.
assistant