Hello.
user
Hello, how may I help you today?
assistant
I want to cancel my recent reservation owing to an emergency.
user
May I know your name please?
assistant
I am Betty Martinez.
user
Ok, wait for a mean while please.
assistant
Sure.
user
Sorry Betty, there is no active reservation found on your name to cancel it.
assistant
No problem, thank you for checking.
user
You are welcome.
assistant