Hello.
user
Hello.
assistant
I am Thomas Johnson.
user
How can I guide you?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
I will help you out from this.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
Sorry, no active reservation found on your name to cancel.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant