Hello.
user
Hello, How can I help you?
assistant
I need you to make few changes in my recent booking. Please help me.
user
Sure, May I know your name?
assistant
My name is John Martinez.
user
Please wait a minute.
assistant
Sure, I will wait.
user
Sorry, No reservation found on your name.
assistant
That's ok, thank you.
user
Thank you for availing us.
assistant