Hi.
user
Hello, how may I help you?
assistant
Can you please cancel my reservation due to heavy rainfall at my destination place?
user
Sure, may I know your name?
assistant
I am Christopher Clark.
user
Wait a minute.
assistant
Sure.
user
Sorry, there was no reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant