Hello.
user
Hello. How may I assist you?
assistant
Can you help me to cancel my reservation?
user
Sure, I am here to assist you with your concern.
assistant
Thank you.
user
May I know your name please?
assistant
I am Betty Lopez.
user
Please hold on a moment.
assistant
Sure.
user
Betty Lopez, no reservation has been found on your name in our database.
assistant
No issues, thank you for checking.
user
Thank you for reaching us.
assistant