Hello.
user
Hello, how may I aid you?
assistant
I am Katherine Clark. I would like to cancel my recent reservation, due to health issues. Can you please help me?
user
Sure, please wait for a while.
assistant
Thank you. Sure, I will wait for your response.
user
There is no reservation found on your name.
assistant
No problem, thank you for checking.
user
Thank you for choosing us.
assistant