Hello.
user
Hello. How may I help you?
assistant
Can you please aid me to modify the ticket details? Because the planned trip got postponed due to some other important work.
user
Sure, please wait a minute.
assistant
Thank you, take your time.
user
May I know your name?
assistant
Sure, my name is Samuel Moore.
user
Ok, give me a minute.
assistant
Sure.
user
Sorry, there is no active reservation found under your name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Most welcome.
assistant