Hello. I am Emma Mitchell.
user
Hello. how may I aid you?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I will help you with that.
assistant
Thank you.
user
Emma Mitchell, we haven't found any reservation under your name in our database.
assistant
That's ok, thank you for your information.
user
Thank you for approaching us.
assistant