Hello.
user
Hello, how can I help you?
assistant
Owing to an urgency, I would like to cancel my recent reservation. Can you help me with this?
user
Sure, may I know on which you have booked the ticket earlier?
assistant
My previous reservation has done with the name Matthew Gonzalez.
user
There is no reservation found under your name, Matthew.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for reaching us.
assistant