Hello.
user
Hello, how can I aid you?
assistant
Can you please help me out in cancelling my ticket? As my visiting location is completely destroyed by floods.
user
Sure, may I know your name?
assistant
Sure, my name is Nancy Scott.
user
Give me a minute. Sorry, there is no reservation found under your name.
assistant
That's ok, thank you for giving the information.
user
Thank you for reaching us.
assistant