Hello.
user
Hello, how can I assist you?
assistant
Katherine Thompson here. I want to do some changes in the existing reservation because my friends are not able to come on the those dates, can you please help me?
user
Sure Katherine, please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
It's ok, may be on that day I hadn't done my reservation properly.
user
Thank you for choosing us.
assistant
It's my pleasure.
user