Hello.
user
Hello. How may I help you today?
assistant
I want to cancel my recent reservation as my plan to meet my old friend got postpone due to my health issues. Can you help me in cancellation?
user
May I know your good name please?
assistant
I am Dorothy Lee.
user
Just hold on a moment.
assistant
Sure.
user
There is no reservation found with your given name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant