Hi.
user
Hello, how can I help you?
assistant
I want to change an existing reservation due to an emergency, can you please help me?
user
Sure, I am here to help you. May I know your name please?
assistant
Sure, my name is Samuel Jackson here.
user
Ok, please wait a minute.
assistant
Sure, I will wait.
user
Thank you for your time, sorry no reservation found on your name.
assistant
Ok, not an issue.Thank you for your information.
user
Thank you for reaching us, have a nice day.
assistant