Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation due to ongoing tornado at my source point. Can you help me with that?
user
Sure, may I know your name please?
assistant
I am Betty Baker.
user
Please wait for a while.
assistant
Sure.
user
Sorry Betty Baker, there is no active reservation found with your name in our records.
assistant
Ok, no problem. Thank you for your response.
user
Most welcome.
assistant