Hello.
user
Hello. How may I help you?
assistant
My name is Scott Wilson, can you please book me a  plane ticket with 0 connection?
user
Sure, I will help you out. May I know your travelling dates please?
assistant
My travelling dates are from 09/19 to 09/21.
user
Can I know your airport codes too?
assistant
Sure, my airport codes are from CLT to PHX.
user
Ok, please wait a moment.
assistant
Ok.
user
Sorry, there are no flights found.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant