Hi. I am Samuel Williams.
user
Hello, How exactly I can serve you the best today?
assistant
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
Sure, I will help you with that. Please wait a while.
assistant
Thank you. Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for approaching us.
assistant