Hello.
user
Hello, how may I assist you?
assistant
My name is John Thomas. Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Please wait for a moment, I will revert you back with your status of reservation.
assistant
Ok.
user
Thanks for your time, there is no reservation found under your name to cancel it.
assistant
That's ok, thank you for checking.
user
Ok, thanks for contacting us.
assistant
Welcome.
user