Hello.
user
Hello.
assistant
Kimberly Young here.
user
How may I aid you?
assistant
Due to sudden health issue, I am not able to travel in a flight on those dates, can you please help me out with cancelling of my reservation?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please allow me some time to check your ticket status.
assistant
Sure, take your time.
user
Sorry Young, there is no reservation found on your name in our database to cencel.
assistant
Oh! I think something went wrong on that situation. Anyway, thank you for the information.
user
You are welcome. Thank you for reaching us. Have a nice day.
assistant