Hello.
user
Hello.
assistant
I am Gregory Brown.
user
How can I help you for the day?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me out?
user
Sure, I am here to help you with this reservation change.
assistant
Thank you.
user
Please wait for a moment, let me check your previous reservation status.
assistant
Sure, I will wait for your information.
user
There is no active reservation found with your name in our reservation list to change it.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant