Hello.
user
Hello.
assistant
Charles Robinson here.
user
Charles, how can I assist you?
assistant
I want to cancel my ticket due to snow storm in my place.
user
Sure, I will help you with cancelling your reservation. Let me check your reservation status.
assistant
Sure.
user
Charles, I did not find any reservation under your name in our database.
assistant
It's ok, thank you.
user
You are welcome and thank you for choosing us.
assistant