Hello.
user
Hello, how may I help you today?
assistant
I need to cancel my reservation as my meeting got cancelled, can you please help me out?
user
Sure, may I know your name to check the reservation in the database?
assistant
I am Benjamin Taylor.
user
Please wait for a while.
assistant
Ok.
user
Sorry, we couldn't find a reservation on your name.
assistant
No problem, thank you for the information.
user
Thank you for contacting us.
assistant