Hello, I am Angela Collins.
user
Hello, How can I assist you today?
assistant
Owing to an emergency I had to request for the cancel of my reservation. Can you please help me in cancellation of my ticket?
user
Sure, I am here to help you in cancellation of your ticket. Please wait a while, I will check and revert you.
assistant
Ok.
user
Thank you for being patience, your reservation has been cancelled on your name.
assistant
Thank you for cancelling my reservation.
user
Thank you contacting us.
assistant