Hi.
user
Hello. How can I aid you today?
assistant
My business trip to Minneapolis & St. Paul has been postponed to some other dates. So can you change my flight ticket reservation?
user
Ok, please may I know your name to check the records?
assistant
I am John Nelson.
user
Ok, thank you for waiting. Sorry, there is no reservation been found on your name to amend.
assistant
Ok, not a problem.
user
Ok, thank you for connecting with our agency.
assistant
Thanks for your help.
user