Hi,.
user
Hello. How can I assist you?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you please help me?
user
Ok, may I know your name?
assistant
I am Christine Clark.
user
Please wait.
assistant
Sure.
user
Sorry, no reservation found on your name to cancel.
assistant
It's ok, not a problem. Thanks for your quick response.
user
Most welcome.
assistant