Hello.
user
Hello. How can I assist you?
assistant
I need o cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.
user
Yes, I can help you.
assistant
Thank you.
user
Can you tell me your name for checking?
assistant
Sure, myself Virginia Lee.
user
Sorry to inform you that there is no reservation found on your name.
assistant
It's ok fine, no problem.
user
Thank you for contacting us.
assistant
Anyway, thank you for your time.
user