Hi.
user
Hello.
assistant
I am Carolyn Young.
user
How may I assist you now?
assistant
I am planning to change my reservation to another destination, so can you help me to change my reservation?
user
Carolyn Young, please allow me to check with your previous booking.
assistant
Ok.
user
Sorry to say, there is no active reservation by your name.
assistant
That's ok, thank you.
user
Thank you for approaching our airline services. Have a nice day.
assistant