Hello.
user
Hello, how may I help you at present?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
user
Sure, we are glad to help you with cancellation. May I know your name please?
assistant
I am Rebecca Baker.
user
Ok, please wait for a couple of minutes.
assistant
Ok, take your time.
user
Thanks for waiting, there was no reservation found on your name to cancel it.
assistant
That's ok. Anyways, thank you for your help.
user
Thank you for choosing us.
assistant