Hello.
user
Hello. How may I serve you today?
assistant
Please help me out with changing my reservation due to sudden health issue.
user
Sure, I'll try to help you in existing reservation.
assistant
Thank you for accepting my request.
user
May I know your name to check the reservation status?
assistant
Ok, I have reserved on the name of Michael Green.
user
Thank you for providing your name, give me some time to check the reservation list.
assistant
Sure, take your time.
user
Thank you for waiting. Sorry, there is no active reservation have been found under your name in our database to amend it.
assistant
It's alright. It might not done due to server issue. Anyway, thank you for the information.
user
Thank you for availing us.
assistant
Welcome.
user