Hello.
user
Hello. How can I aid you today?
assistant
Can you please cancel my reservation, due to sudden demise of my Grandfather?
user
Sure, can I know your name please?
assistant
My name is Donna Thomas.
user
Please wait for a while.
assistant
Sure.
user
We are glad to inform you that there is a reservation found with your given name and it has been cancelled successfully.
assistant
Ok, thank you for cancelling my reservation.
user
Thank you for choosing us.
assistant