Hello.
user
Hello.
assistant
I'm Mark Wilson.
user
How may I assist you today? Nice to meet you Mark Wilson.
assistant
I had planned to go on a trip with my friends, but it was postponed.Can you change my existing reservation?
user
Sure, please wait for a minute.
assistant
Sure.
user
There is no reservation found on this name, do you want to make a new booking from us?
assistant
No, thank you.
user
It's my pleasure.
assistant