Hello.
user
Hello, how may I help you?
assistant
I am Jessica Hernandez, want to alter my recent reservation due to some emergency. Please help me out with that.
user
Sure, can I know your name?
assistant
I already mentioned above.
user
Ok, please hold on a moment.
assistant
Sure.
user
Sorry, there is no reservation found on given name.
assistant
It's ok, thank you for your help.
user
Thank you for reaching us.
assistant