Hello.
user
Hello, how can I assist you?
assistant
I am Carol Hall. I want to change my existing reservation due to postpone of my client meeting.
user
Sure, please hold on. I will check your details and let you know the status.
assistant
Sure.
user
Thank you for being on hold, there is no active reservation found on your name to do modification.
assistant
No problem, thank you for your help.
user
Thank you for reaching us.
assistant