Hello.
user
Hello, how can I assist you today?
assistant
Due to bad weather my match has been postponed. Can you please change my existing reservation?
user
Sure, I will help you with that. May I know your name to check your details in our database?
assistant
Sharon Roberts is my name.
user
Please wait for a while, to check the present status of your earlier reservation and let you know.
assistant
Ok, it's not an issue.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
Ok, no problem.
user
Thank you for reaching us.
assistant
Thank you for your response.
user