Hi.
user
Hello, how may I aid you?
assistant
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
user
Sure, may I know your name?
assistant
Amy Mitchell here.
user
Please give me a moment to check your ticket status.
assistant
Sure, I will wait for your response.
user
Sorry Amy Mitchell, no reservation is available by your name?
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching us.
assistant