Hello.
user
Hello, how can I help you?
assistant
I need to change my existing reservation due to postpone of my document verification in office. Can you please help me?
user
Sure, may I know your name?
assistant
My name is Brian Lewis.
user
Give me a minute.
assistant
Sure.
user
Sorry, there is no reservation found under your name.
assistant
No problem, thank you for your information.
user
Thank you for reaching us.
assistant