Hello.
user
Hello. How may I assist you today?
assistant
Owing to an emergency I want to cancel my reservation, can you assist me?
user
Sure, I will help you. Could you please provide your name to check your previous reservation status?
assistant
I am Catherine Walker.
user
Ok Walker, please hold on to check.
assistant
Ok.
user
We regret that, there is no reservation found with your name in our records.
assistant
Not an issue, thank you for checking.
user
Thank you for approaching us, have a great day.
assistant