Hello.
user
Hello. How may I assist you today?
assistant
I am looking to change my travel dates in the past ticket because the trip got postponed. Can you please help me?\.
user
Sure, I will help you in changing, please hold on for a moment to check your reservation status. May I know your name please?
assistant
Thank you, take your own time. My name is Susan Martin.
user
Martin, there is no any active reservation with your name in my database.
assistant
It's ok, thank you for checking.
user
Thank you for utilising our services.
assistant