Hi.
user
Hello, how may I help you today?
assistant
I am Cynthia Scott, I am unable to travel right now due to health issues, so can you help me cancelling my reservation?
user
Sure, please wait a moment I will check your details and proceed further.
assistant
Ok, I will wait for your response.
user
Sorry Scott, I regret to say that there is no reservation found on your name.
assistant
Oh! No problem.
user
Thank you for reaching us, have a good day.
assistant
My pleasure.
user