Hello.
user
Hello, how can I serve you?
assistant
Owing to emergency I want to cancel my reservation, can you help me with that?
user
Sure, I am here to help you. please let me know your good name.
assistant
I am Kimberly Young.
user
Sorry, we did not find any active reservation on your name in our data.
assistant
No issues, thank you for checking.
user
Thank you for contacting us.
assistant