Hi. Mary Lewis on this side.
user
Hello, how can I support you?
assistant
I want to cancel my reservation as my doctor advised me to avoid travelling because of my back pain. Can you help me?
user
Sure, I can help you. Please wait for a while.
assistant
Ok, I will be waiting for your response.
user
Thanks for your time, there is no reservation found in your name to cancel.
assistant
Oh! That's very disappointing to know form your side. Anyways, thank you for checking.
user
Thank you for reaching us, we will try to provide service for the next time.
assistant
You are welcome.
user