Hi.
user
Hello, how may I aid you?
assistant
Can you please help me in changing my existing reservation?
user
Sure, I can help you. Please let me know your name for checking your reservation status.
assistant
Barbara Gonzalez here.
user
Thank you. Please wait, I will check and let you know.
assistant
Sure.
user
I am sorry to inform you, there is no reservation found under your name in our database.
assistant
No issues, thank you.
user
You are welcome and thank you for choosing us.
assistant