Hello.
user
Hello. How may I assist you today?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
user
Sure, I will help you. Can you please provide your name to check your previous reservation?
assistant
Sure, my name is Mary Taylor.
user
Ok, please be on hold.
assistant
Ok.
user
We regret that, there is no reservation found with your name in our records.
assistant
That's ok, thank you.
user
Thank you for reaching us, have a great day.
assistant