Hello.
user
Hello, how may I guide you?
assistant
I am Michelle Lewis. I would like to cancel my reservation as I am having an emergency trip to my hometown, can you please help me in cancelling my ticket?
user
Sure, I will help you with that.
assistant
Thank you.
user
Can you please wait a minute while I am checking your ticket status?
assistant
Sure.
user
Sorry to inform you, there is no reservation found on your name to cancel.
assistant
Ok no problem, thank you for your services.
user
You are welcome. Have a nice day.
assistant