Hi. I am Jennifer Mitchell.
user
Hello Jennifer Mitchell, how can I help you the best today?
assistant
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
Sure, I can help you with that. Please wait a minute, I will go through your reservation and cancel it as per your request.
assistant
Sure.
user
Sorry, we did not find any active reservation on your name to cancel.
assistant
Ok, no problem. Thanks for your information.
user
Thanks for consulting us, have a nice day.
assistant