Hello.
user
Hello, How can I respond to your request?
assistant
I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, I am here to help you. May I know your name?
assistant
I am Donald Walker.
user
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
That's ok, thank you for giving information.
user
Thank you for choosing us.
assistant