Hello. I am Joseph Gonzalez.
user
Hello, how may I best serve you today?
assistant
Due to sudden work, I want to change my reservation. Can you please help me with it?
user
Sure, we are happy to help you. Please wait for a while.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, not an issue. Thank you.
user
Thank you for opting us.
assistant