Hello, I'm Melissa King.
user
Hello, King. What help you are looking from our agency?
assistant
Due to the sudden death on my grand mother, I would like to cancel my recent reservation, so could you please help me to cancel that ticket?
user
Sure, please hold a moment.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
That's ok, may be my friend had canceled it before.
user
It's fine. Thank you for approaching us.
assistant
Thank you.
user