Hello. I am Joshua Miller.
user
Hello, how may I aid you today?
assistant
Due to an emergency, I need to cancel my reservation. Can you please help me with it?
user
Sure, please hold for a while.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, not an issue. Thank you.
user
Thank you for communicating with us.
assistant