Hello.
user
Hello. How may I assist you?
assistant
I need to amend my reservation as I had met with an accident last week so my schedule got postponed. Can you assist me about that?
user
Sure, I am here to help you out. May I know your name please?
assistant
Thank you for considering my request, I am Alexander Nelson.
user
Alexander Nelson, we haven't found any reservation under your name in our database.
assistant
Oh! It might not booked properly at the time of booking due to server issue. Anyways thank you for the information.
user
Thank you for choosing us.
assistant