Hello.
user
Hello. How may I assist you?
assistant
Can you please help me to change the ticket details in the previous reservation?
user
Sure, I will help you. May I know your name please to check your reservation status?
assistant
My name is Michael White.
user
Please wait a moment.
assistant
Sure, I will wait for your response.
user
Michael White, no reservation has been found on your name in our records.
assistant
It's ok, not a problem with that. Thank you for your time.
user
Thank you for approaching us.
assistant