Hello.
user
Hello. How may I help you?
assistant
I am Kimberly Roberts.
user
Nice to meet you Kimberly Roberts.
assistant
Actually, I want to cancel my recent reservation, due to some urgent work. Can you help me out?
user
Sure. Actually there is no reservation found on your name.
assistant
That's fine. Thank you for your help.
user
Ok, thank you for approaching us.
assistant