Hi.
user
Hello, how can I aid you?
assistant
I am a singer from Minneapolis and I had a live music concert in Houston but due to some technical problem the show got postponed, can you please help me with making some changes in my existing reservation?
user
Sure, I am here to help you. To change the reservation I need your name so that I can check your details in our database.
assistant
Please check the reservation on the name Ashley Brown.
user
Thank you for providing your name. Please wait for a while, I will get back to you with the current status.
assistant
Sure, take your own time.
user
Thank you for waiting, I am sorry to inform you that there is no active reservation found in your name.
assistant
No worries, thank you for your valuable information.
user
Thank you for contacting us.
assistant