Hello.
user
Hello.
assistant
My name is Shirley Edwards.
user
How can I help you today?
assistant
Can you help me to cancel the reservation I did a week ago?
user
Sure, I am here to help you with that. Please wait a moment.
assistant
That is ok, I don't mind to wait.
user
Sorry, there is no reservation on your name in our database.
assistant
Thank you for assisting me, I will check the mails to know about my reservation state.
user
Thank you for reaching us.
assistant