Hello.
user
Hello, how can I assist you?
assistant
I am Helen Collins. I want to change my existing reservation, due to sudden demise of my grand father. Can you please help me?
user
Sure, please wait for a moment.
assistant
Sure, take your own time.
user
Thanks for waiting, there is no reservation found on your name.
assistant
No problem, thank you for checking.
user
Thank you for choosing us.
assistant