Hello.
user
Hello, how may I assist you today?
assistant
I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me in cancelling my reservation?
user
Sure, Please wait a minute.
assistant
Ok.
user
May I know your name to check the reservation to cancel it?
assistant
I am Anthony Young.
user
Unfortunately, There is no reservation found with your given name.
assistant
Ok, no problem. Thanks for the information.
user
Thank you for contacting us.
assistant