Hi.
user
Hello, how can I oblige you today?
assistant
Can you help me to cancel my reservation? Because my cricket match is cancelled.
user
Sure, may I know your good name?
assistant
Sure, my name is Helen Harris.
user
Thank you for your name, there is no reservation found with the given name.
assistant
No issues, thank you for your time.
user
Thank you for contacting us.
assistant