Hello.
user
Hello, how can I help you?
assistant
I need to cancel my reservation as I need to stay back in own city due to hails on roads and heavy snow. Can you please help me in that?
user
  Sure, I am here to help you. May I know your name please?
assistant
My name is Samuel Young.
user
Ok, please stand by.
assistant
Sure.
user
Thank you for waiting. Sorry to say  no reservation found on your name.
assistant
Ok, Not a problem at all. Thanks for your support.
user
Thank you for reaching us, have a nice day.
assistant