Hello.
user
Hello, how can I help you?
assistant
Due to some health issue, I am unable to travel. Could you please cancel  the reservation with my name Rachel Garcia?
user
Sure, please wait a minute.
assistant
Sure.
user
Thanks for waiting.
assistant
Ok.
user
There is no reservation with your name.
assistant
No problem. Thank you for your response.
user
Thank you for reaching us.
assistant