Hi.
user
Hello. How can I help you today?
assistant
Owing to an emergency, my FIFA tournament got cancelled. So I request you to cancel my existing reservation.
user
Sure. May I know your good name to proceed further?
assistant
Sure, I have a recent reservation with name Eric Perez.
user
Thanks for providing your name. Sorry, there is no reservation on your good name.
assistant
Ok, no worries at all. Thank you for your assistance.
user
Thank you for availing us.
assistant