Hi.
user
Hello, how may I assist you today?
assistant
I want to change my existing reservation due to my health issue, can you please help me with this?
user
May I know your name for the changing process?
assistant
My name is Janet Robinson.
user
Thank you, please wait for a while.
assistant
Sure.
user
Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.
assistant
Not a problem, thank you for checking.
user
Welcome, thank you for reaching us.
assistant