Hello.
user
Hello, how may I aid you today?
assistant
Can you please help me in cancelling my recent reservation, as my grand father's health is not good?
user
Sure, l will help you with that.
assistant
Thank you for the response.
user
Can I know your good name to proceed further?
assistant
My name is Eric Scott.
user
Please wait for a while.
assistant
Ok, sure.
user
Thanks for being patient, there is no active reservation found on your name to cancel.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for opting us.
assistant