Hi.
user
Hello. How may I assist you today?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
Sure, I will help you. Please help me with your name.
assistant
Pamela Campbell is my name.
user
Please allow me a minute.
assistant
Ok.
user
Thank you. Pamela Campbell, I am really sorry to inform you that there is no booking found on your name.
assistant
That's ok, thank you.
user
Thank you for understanding. Thank you for reaching us. Have a great time.
assistant