Hello. I am Eric Smith.
user
Hello, how may I help you?
assistant
I need to cancel my recent reservation, as my exam got cancelled. Please help me in cancelling?
user
Sure, we are here to help you. Please wait for a while.
assistant
Ok.
user
Thank you for waiting, there is no reservation found on your name.
assistant
Ok, no issues. Thank you for your service.
user
Thank you for opting us.
assistant