Hi.
user
Hello. How can I  help you?
assistant
I want to cancel my reservation which is done recently due to some health issues, can you please help me in this?
user
May I know your name please?
assistant
Sure, my name is Justin Johnson.
user
I am sorry no reservation found on your name.
assistant
Ok, no problem.
user
Thank you for choosing us.
assistant
Anyways, thank you for your service.
user