Hi.
user
Hello, how may I help you?
assistant
I want to cancel my reservation. Can you please help me in this?
user
Sure, I will help you.
assistant
Thank you.
user
Can I know your name please?
assistant
Myself Andrew Thompson.
user
Please wait for a while.
assistant
Sure.
user
Sorry, there is no active reservation found with your name in our records.
assistant
It's ok, thank you.
user
My pleasure.
assistant