Hello.
user
Hello, how can I help you?
assistant
I want to cancel my reservation as my trip got cancelled due to bad weather conditions, so please help me to cancel.
user
Sure, we are here to assist you.
assistant
Ok.
user
May I know your name to proceed further?
assistant
Sure, I am Ronald Lopez.
user
Ok, please wait for a while, I will check the reservation on your name and revert to you.
assistant
Sure.
user
Thank you for waiting, we did not find any reservation on your name.
assistant
No issues, thank you.
user
Thank you for connecting with us.
assistant