Hello.
user
Hello. How may I help you?
assistant
I am Nicole Martinez. I would like to cancel my existing flight reservation as my brother had been admitted in the hospital. Could you please help me out?
user
Sure, please hold on.
assistant
Sure, please take your possible time.
user
Sorry, there are no reservation found on given name.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for reaching us.
assistant