Hello, Is this ticket booking agency?
user
Hello. Yes, you are at right place, how may I help you?
assistant
Actually I planned a trip but I saw a news that there is a terrorism attack at my destination location. So I want to cancel my recent reservation as soon as possible, can you help me?
user
Oh! that's a good decision.
assistant
Thank you.
user
I will check the existing reservation, can I have your name for searching your ticket?
assistant
Sure, I am Lisa Adams.
user
Unfortunately, I did not found your name in reservation chart list.
assistant
Oh! that's fine.
user
Do you need any other help?
assistant
No, anyway's thank you for your information.
user
Most welcome. Thank you very much for reaching our service agency.
assistant