Hello.
user
Hello. How may I assist you?
assistant
Could you please help me to change an existing reservation due to sudden demise of my great grand mother?
user
Sure, may I know your name please?
assistant
I am James Carter.
user
Please wait a moment.
assistant
Sure.
user
We did not find any reservation on your given name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you.
assistant