Hi.
user
Hello, how can I help you today?
assistant
Please help me to change an existing reservation due to bad weather conditions.
user
Sure, may I know your good name?
assistant
I am Raymond Baker.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant