Hello, I am Michael Turner.
user
Hello, how may I amend you?
assistant
I want to cancel my recent reservation due to the on going tornado at my destination. Can you help me in this?
user
Sure, please wait for a moment.
assistant
Ok.
user
Thank you for waiting, there is no reservation found on your name in our airline database.
assistant
It's ok, not a problem. Thank you for your information.
user
Thank you for reaching us.
assistant