Hi.
user
Hello, how may I help you?
assistant
My name is James Walker.
user
James Walker, how can I help you?
assistant
My holiday trip has been postponed, so I would like to change my existing reservation.
user
Sure, just hold on.
assistant
Ok.
user
Sorry to inform you, there is no reservation found with your name to change.
assistant
That's fine, thank you for your information.
user
You are welcome.
assistant