Hello. I am Ashley Lee.
user
Hello, how may I help you?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Ok, let me check with your previous booking Ashley.
assistant
Sure, take your time.
user
Sorry, no reservation found by your name. Sorry for the inconvenience, have a great day ahead.
assistant
That's ok, not an issue. Anyways, thank you for the information.
user
Thank you for choosing us.
assistant