Hello.
user
Hello, do you need any help from us?
assistant
I want to change my existing reservation due to sudden postpone of my exams dates. Can you help me with that?
user
Sure, I will help you.
assistant
Thank you.
user
Could I have your name please?
assistant
Sure, I am Janet Lopez.
user
Ok, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to make changes.
assistant
Ok, no issues. Thank you.
user
You are welcome, have a great day.
assistant