Hi.
user
Hello, how may I help you at this moment?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I will help you. Please wait for a moment, I will check your details. May I know your name please?
assistant
Myself Virginia Harris.
user
Sorry, there is no reservation existing on your name.
assistant
No problem, thanks for checking.
user
You are welcome. Thank you for reaching us, have a nice day.
assistant