Hi.
user
Hello, how can I help you today?
assistant
I want to cancel my recent reservation as my exam has been cancelled. Can you help me out?
user
Sure, can I have your name please?
assistant
Ok, My name is Anna Robinson.
user
Ok, please hold on a moment.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
Ok, No issues. Thank you.
user
Thank you for reaching us.
assistant