Hello.
user
Hello. How may I serve you at this moment.
assistant
I want to cancel my reservation, can you help me with that?
user
Sure may I know your good name please?
assistant
Sure, Richard Thompson here.
user
Ok, please wait for few minutes.
assistant
Sure.
user
There is no recent reservation found on your name in our records.
assistant
Ok, thank you.
user
Thank you for reaching us.
assistant