Hello.
user
Hello.
assistant
I am Rachel Davis.
user
How may I help you?
assistant
I am planning to cancel my recent reservation, due to some urgent work. Can you please cancel my ticket?
user
Ok, wait a moment I will check your reservation status.
assistant
Sure, I will wait for your reply.
user
There is no reservation found under your name to cancel it.
assistant
That's fine. Thank you for your service.
user
Thanks for choosing us, have a nice day.
assistant