Hello.
user
Hello, how can I help you today?
assistant
I want to change my existing reservation, my music concert got postponed. Can you please help me out with that?
user
Sure, I am glad to help you.
assistant
Thank you for your positive response.
user
May I know your good name to proceed further?
assistant
Sure, my name is Joshua Baker.
user
Please be on hold.
assistant
Ok.
user
There is no active reservation found on your name in our database to change it.
assistant
That's ok, no problem.
user
Thank you for availing us.
assistant
Thank you for your information.
user