Hello.
user
Hello, how can I serve you the best today?
assistant
Owning to an emergency I want to change my existing reservation. Can you please help me with this?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
Myself Samantha Evans.
user
 Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, not an issue. Thank you for checking.
user
Thank you for choosing us.
assistant