Hello, Donna Wilson here.
user
Hello, how may I help you?
assistant
Due to an emergency in attending a business work, I would like to postpone my journey to New York, NY-EWR. Can you please help me in changing my existing reservation?
user
Yes, I will. Please wait for a while.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no worries.
user
Thanks for connecting with us.
assistant
Thanks for your information.
user