Hi.
user
Hello, how can I help you?
assistant
I would like to change my reservation due to postpone of my engagement shopping. Please help me with it.
user
Sure, may I know your good name please?
assistant
Sure, I am Karen Young.
user
Ok, please wait for a moment, I will check and get back to you.
assistant
Ok.
user
Sorry, no reservation found with your name.
assistant
It's Ok, thank you.
user
Thank you for opting us.
assistant