Hi.
user
Hello. How can I aid you at this moment?
assistant
I am Barbara Turner. Can you help me in changing my recent reservation, as my exam is postponed?
user
Sure, I will help you with this. Please be on hold for a moment to check your reservation status.
assistant
Sure.
user
Barbara Turner, there is no active reservation found under your name in our database.
assistant
That's ok, thank you.
user
Thank you for contacting us.
assistant