Hello.
user
Hello.
assistant
I want to cancel my ticket due to snow storm in my hometown, could you help me out?
user
Sure, I'll help you in that. May I know your good name please?
assistant
My name is Pamela King.
user
Fine, please be on hold.
assistant
Sure.
user
King, there is no reservation found under your name to do cancellation.
assistant
No problem, thank you for checking.
user
Thank you for choosing us.
assistant