Hello.
user
Hello, how may I aid you?
assistant
I am Amy Collins. My family tour trip got postponed, so I want to change an existing reservation.
user
Sure, please wait for a while.
assistant
Sure.
user
Thank you for waiting, we are sorry to inform you that there was no reservation found on your name.
assistant
Not an issue. Thank you.
user
Ok, Thank you for choosing us.
assistant