Hello.
user
Hello, How can I help you?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
user
Sure, May I know your name?
assistant
Sure, myself Pamela Martinez.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your name.
assistant
It's ok, thank you for your help.
user
Thank you.
assistant