Hello,.
user
Hello. How can I help you?
assistant
As I am not feeling well I want to change my existing reservation.
user
OK. May I know your name to proceed further?
assistant
Yes, My name is Carol Moore.
user
OK, please wait. Let me check the status of your reservation and revert you.
assistant
Sure.
user
Thank you for waiting. unfortunately there is no reservation found on your name.
assistant
OK. Thank you for your information.
user
You are welcome. Thank you for connecting with us.
assistant