Hello.
user
Hello, how can I help you today?
assistant
Due to demise of my great grandfather I want to cancel my recent reservation. Can you help me in doing that?
user
Sure, kindly share your name.
assistant
I am Robert Edwards.
user
Please wait.
assistant
Sure.
user
Sorry to say, no reservation found with your name.
assistant
Ok, no issues. Thank you for the information.
user
Thanks for reaching us.
assistant