Hello.
user
Hello. How may I help you?
assistant
I would like to change my recent reservation due to some personal issues, will you help me with that?
user
Sure, may I know your name?
assistant
Thank you for accepting my request. Myself Ashley Lewis.
user
Please wait, let me check your reservation status.
assistant
Ok, I will wait for your response.
user
I am sorry, I did not find any reservation under your name in our database.
assistant
Ok, not an issue. Thank you for your information.
user
You are welcome and thank you for choosing us.
assistant