Hello.
user
Hello, how may I help you today?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I am here to help you with this.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Ruth Martin.
user
Sorry Ruth, there is no reservation found as per your name to cancel it.
assistant
That's ok, thank you for checking.
user
You are welcome always.
assistant