Hello.
user
Hello. How may I be of your address?
assistant
 I am Joshua Wilson want to cancel my reservation due to heavy snowstorm. Can you help me in cancelling my ticket?
user
Sure, give me a moment I will check and let you know.
assistant
Ok.
user
Thanks for waiting, we did not found any reservation on this name.
assistant
Thank you for your response.
user
Thanks for opting us.
assistant