Hello.
user
Hello. How can I aid you?
assistant
Owing to an emergency, I want to change my existing reservation. Can you please help me out with it?
user
Please provide me the name to check for the status.
assistant
My name is Patricia Taylor.
user
Can you please wait for a moment?
assistant
Ok, sure. I will wait.
user
Thank you for waiting.
assistant
Ok.
user
Sorry, we hardly tried to find your reservation but no reservation has been found with your name in our database to amend it.
assistant
Ok, not a problem. Thanks for the information.
user
Thank you for reaching us.
assistant