Hello.
user
Hello, how may I assist you today?
assistant
I want to cancel my recent ticket because I am unable to travel due to some health issues. Can you please help me to cancel the ticket?
user
Sure, we are here to help you. Can I have your name to proceed further?
assistant
Thank you for accepting my request. My name is Jonathan Jones.
user
Ok, please wait a moment.
assistant
Ok, take your time. I will wait for your response.
user
Thank you for your valuable time, unfortunately no active reservation found on your name.
assistant
It's ok, not a problem with that one. Thank you for your help.
user
Thank you for approaching us.
assistant
You are welcome.
user