Hello.
user
Hello. How may I aid you today?
assistant
Nancy Campbell here.
user
Welcome to flight booking agency.
assistant
Could you change my existing reservation?
user
Sure, I will help you with that. Please be on hold to check.
assistant
Sure.
user
I regret to say this Nancy Campbell, I am not able to find any of the active reservation under your name in our booking list.
assistant
No problem, thank you.
user
Thank you for contacting us, hope you have a good day.
assistant