Hello.
user
Hello, how can I assist you?
assistant
I am a doctor and I have to take care of my patience in my new hospital  but suddenly the planned trip got cancelled due to an important work, so can you please help me with my flight ticket cancellation?
user
Sure, I am glad to help you. May I know your name?
assistant
Thank you for considering my request and my name is Brian Wright.
user
Please give me a moment to check your ticket status in our database.
assistant
Sure, I can wait for your response.
user
Sorry Brian Wright, no reservation is available by your name.
assistant
Not a problem with that one, thank you for checking my reservation status.
user
Thank you for reaching us.
assistant
Welcome.
user