Hi.
user
Hello, how may I help you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you help me with the process of cancelling my flight ticket?
user
Sure, can I know your name?
assistant
Rebecca Evans here.
user
Ok, please hold on a moment.
assistant
Sure.
user
Sorry, there is no reservation found on given name.
assistant
Ok, not an issue. Thanks for your kind assistance.
user
Thank you for reaching us.
assistant