Hello.
user
Hello. What can I do for you now?
assistant
Due to an emergency, I want to change my reservation. Can you help me?
user
Ok. May I know your name for this process?
assistant
Michael Adams here.
user
Ok, thank you for waiting. We found that there was no reservation with your name.
assistant
No problem, Thanks for the information.
user
Thank you for reaching us.
assistant