Hi.
user
Hello, how may I best serve you today?
assistant
Can you please change my reservation as my plan to attend for art festival got postponed?
user
Sure, may I know your good name to check the reservation in our date base.
assistant
I am Samantha Scott.
user
Thank you for providing your good name. I regret that there is no reservation found on your name.
assistant
It's ok, thank you for the information.
user
Thank you for contacting our agency.
assistant