Hi.
user
Hello, how may I help you?
assistant
Can you change my flight ticket reservation?
user
Sure, I will help you in changing your flight ticket.
assistant
Ok.
user
Please wait for a while.
assistant
Sure.
user
Sorry, there is no active reservation found with your name in our records. Can I know your name please?
assistant
Ok, not a problem. I am Robert Walker.
user
Ok, thank you for approaching us.
assistant
Thank you.
user
Most welcome.
assistant