Hello.
user
Hello, how can I guide you for today?
assistant
I decided to cancel my reservation, can you help me out?
user
Sure, may I know your name?
assistant
Myself Joseph Garcia.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
That's ok, no problem. Thank you for your help.
user
Sorry, there is no reservation found under your name. Thank you for contacting us.
assistant