Hi.
user
Hello, how may I help you?
assistant
I want to change my existing reservation, can you help me with it please?
user
Sure, may I know your name please?
assistant
My name is Jonathan Smith.
user
Please wait for a while.
assistant
Ok.
user
Sorry, there is no active reservation found with your name in our records.
assistant
That's ok, thank you for the response.
user
Most welcome.
assistant