Hello.
user
Hello.
assistant
I am Kathleen Johnson.
user
How can I help you today?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I am glad to help you.
assistant
Thank you.
user
Please be on a hold.
assistant
Sure, take your time.
user
Sorry to inform you that, there are no reservation found on your name.
assistant
That's ok, thank you for your information.
user
Thank you for contacting us.
assistant