Hello.
user
Hello, how may I assist you?
assistant
I would like to change my recent reservation due to some personal issues, will you help me with that?
user
Sure, I am glad to help you out with that.
assistant
Thank you.
user
May I know your name to check your previous reservation status?
assistant
Myself Mark White.
user
Ok, please give me a moment.
assistant
Ok, I will wait.
user
Sorry, there is no reservation found on your name in our records.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant