Hello.
user
Hello.
assistant
My name is Kathleen Thompson.
user
How may I aid you?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please give me a moment to check your reservation status.
assistant
Sure, I will wait for your response.
user
Sorry, there is no active reservation on your name in our records.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant
Welcome.
user