Hello.
user
Hello, how may I serve you?
assistant
Myself Donald Hill, I want to cancel my flight reservation as I am unwell, can you please help me?
user
Sure, may I know your name to check the status and revert you?
assistant
My name is Donald Hill.
user
Ok, please wait.
assistant
Sure.
user
We could not find any reservation by the name you provided.
assistant
Not an issue. Anyway, thank you for checking.
user
Thank you for choosing us.
assistant