Hi.
user
Hello, how can I help you today?
assistant
John Carter is my name. Due to heavy rains cricket match got postponed, so I need to change my existing reservation.
user
Sure, please wait for a moment.
assistant
Ok, take your time.
user
Sorry to say that, no reservation was found with your good name.
assistant
That's ok, no issues.
user
Thank you for reaching us.
assistant
Thank you.
user