Hello.
user
Hello.
assistant
I am Anna Mitchell.
user
How can I assist you Anna?
assistant
I want to change my existing reservation, due to heavy rainfall in New York.
user
Ok, please hold on for a moment till I check with your reservation.
assistant
Ok.
user
Thank you for waiting, I appreciate your patience. I am very sad to inform you but there is no reservation under the name of Anna Mitchell.
assistant
That's ok, thank you for your information.
user
Thank you for reaching our services, have a great day Anna Mitchell.
assistant
You are most welcome.
user