Hello.
user
Hello, how can I help you today?
assistant
Earlier I made a reservation for my trip through an agent but, agent booked on wrong date. So, I request you to please change it to my actual date.
user
Sure, may I know your name?
assistant
My name is Emma Collins.
user
Thank you. Please wait for a while, let me check your reservation status.
assistant
Ok, take your time.
user
Sorry, I did not find any reservation by your name in our database.
assistant
No issues, thank you for the information.
user
Thanks for reaching us.
assistant