Hello.
user
Hello. How may I help you?
assistant
Due to bad weather, I want to cancel my reservation.
user
Ok.
assistant
can you help me?
user
Sure, I will help you. Please wait for a while.
assistant
Ok.
user
Thanks for waiting. May I know your good name for checking purpose.
assistant
Rachel Martin here.
user
OK. There is no reservation found on your name.
assistant
No problem, Thanks for the information.
user
Thank you.
assistant