Hello.
user
Hello. How can I help you for the day?
assistant
Benjamin Miller here. I want to change my existing reservation due to my board exams. Can you help me for this one?
user
Sure, I am here to help you with that. Please hold for a moment, let me check your previous reservation status.
assistant
Sure.
user
There is no active reservation found with your name in our database to change it.
assistant
No issues, thank you for your information.
user
Thank you for reaching us, have a great day.
assistant