Hi. I am Mathew Lee.
user
Hello, how may I serve you today?
assistant
 I want to cancel my reservation due to heavy rainfall.
user
Sure, we are blissful to help you. Please wait couple of minutes, let me check your reservation and revert to you.
assistant
Ok.
user
Thanks for your valuable time, sorry, no reservation found with provided name.
assistant
 Thank you for your response.
user
Thank you for connecting with us, have a pleasant day ahead.
assistant