Hello.
user
Hello.
assistant
Joshua Martinez here.
user
How may I help you?
assistant
Due to sudden health issue, I am not able to travel in a flight on those date that I want to travel. So, I would like to change my reservation. Can you please help me out with that?
user
Joshua Martinez, I am here to help you for this. Let me check your reservation status in our records.
assistant
Thank you, take your time.
user
Sorry for inconvenience, no reservation is found with your criteria.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you very much for reaching our agency.
assistant
Welcome.
user