Hi.
user
Hello. How can I help you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, may I know your good name please?
assistant
Myself Brenda Walker.
user
Please be on hold.
assistant
OK.
user
There is no reservation found under your name, Walker.
assistant
No problem, thanks for checking.
user
Thank you for choosing us.
assistant