Hello,.
user
Hello, How exactly I can serve you the best today?
assistant
I want to cancel my reservation as my adventure trip got cancelled, due to my health condition. Can you help me?
user
Sure, we are gleeful to help you for cancellation.
assistant
Thank you.
user
May I know your name to check your details in our database?
assistant
George Campbell, is my name.
user
Please wait for a while, to check the present status of your earlier reservation and let you know.
assistant
Sure, I will wait.
user
 Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Oh! I think it was not reserved properly. Thanks for your information.
user
Thank you for choosing us.
assistant