Hello.
user
Hello. How can I help you?
assistant
I am Rebecca Phillips. I want to cancel my recent reservation because my musical concert was cancelled in New York.Can you cancel my reservation?
user
Sure, I will help you, please wait a while.
assistant
Sure, take your own time.
user
There is no reservation found on your name, Rebecca Phillips.
assistant
That's really sad to hear. Thank you for your help.
user
You are welcome.
assistant