Hello.
user
Hello. How can I help you?
assistant
I just want to cancel my recent reservation because I have some personal problems, so can you help me to cancel the ticket?
user
Please wait a while.
assistant
Ok.
user
May I know your name please?
assistant
My name is Robert Lee. It.
user
There is no reservation on your name in our database.
assistant
It's ok, thank you for the information.
user
Thank you for opting us.
assistant