Hello.
user
Hello, how can I aid you?
assistant
I am Kimberly Hall from Washington. I want to change my existing reservation, due to my exams has been postponed. Can you help me to change it?
user
Sure, give me a minute.
assistant
Sure.
user
Sorry, there is no reservation found under your name.
assistant
Ok, thanks for your information.
user
Thank you for opting us.
assistant