Hello.
user
Hello. Can you please tell me how can I assist you?
assistant
Owning to an emergency, I want to cancel my recent reservation. Can you please help me out?
user
May I know your name?
assistant
Sure, my name is David Adams.
user
Ok, Adams I found your reservation. Shall I proceed to cancel.
assistant
Ok.
user
Ok, your ticket has been cancelled.
assistant
Thank you for your help.
user
Thank you for reaching us.
assistant