Hello.
user
Hello. How may I assist you today?
assistant
Can you please assist me with altering my previous booking and changing my journey airport codes?
user
Sure, may I know your name?
assistant
My ticket was previously booked by the name of Brandon Adams.
user
Please wait a moment, let me check with the details.
assistant
I will be waiting for your response.
user
Sorry, there are no active reservations on your name to change.
assistant
Oh! That's very sad news for me. Anyways, thank you for checking.
user
Thank you for reaching our service.
assistant
You are welcome.
user