Hello.
user
Hello. How may I aid you?
assistant
Due to heavy rainfall at my place, I want to cancel my reservation. Can you please help me to cancel my ticket?
user
Sure, I am glad to help you out.
assistant
Thank you.
user
May I know your name to check your reservation status?
assistant
Sure, I am Paul Adams.
user
Ok, please give me a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our records.
assistant
Ok, not a problem. Thank you for checking my reservation status.
user
Thank you for reaching us.
assistant