Hello.
user
Hello, how may I serve you for the day?
assistant
I need to make some modifications in my previous flight ticket booking, can you please assist me with that changing?
user
Sure, may I know your name please?
assistant
Thank you and my name is Betty Mitchell.
user
Ok, please be on hold for some time.
assistant
Sure, I can wait.
user
Sorry, we could not find any reservation on your name.
assistant
Ok, not an issue with that one. Thank you for your information.
user
Thank you for opting us.
assistant