Hello.
user
Hello, how may I help you?
assistant
Due to heavy snowfall at my location, please help me in cancelling my recent reservation.
user
Sure, may I know your name please to check the reservation status?
assistant
My name is Anthony Walker.
user
Walker, there is no reservation found with your details.
assistant
Ok, no issue. Thank you for your information.
user
Thank you for choosing us.
assistant