Hi.
user
Hello, how can I serve you today?
assistant
Owing to an emergency, I want to change my reservation. Can you please help me with that?
user
Sure, we are glad to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
I am Deborah Edwards.
user
We are regret to inform you that there is no active reservation on your name in our records.
assistant
Ok, no issues.
user
Thank you for availing us.
assistant
Thank you.
user