Hello. Lisa Baker here.
user
Hello, how can I assist you?
assistant
I would like to change my reservation due to some health issues, can you please help me with that?
user
Sure, I will help you.
assistant
Thank you.
user
Please wait for a moment.
assistant
Sure, I will wait for your response.
user
Thanks for waiting, there is no reservation found on your name.
assistant
That's ok, no problem. Anyway thank you for checking out.
user
Thank you for choosing us.
assistant