Hello.
user
Hello. How may I assist you?
assistant
I want to change my existing reservation due to postpone of my exams. Can you please help me in that?
user
Yes, can you tell me your name?
assistant
Myself Brenda Jones.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Ok, no problem.
user
Thank you for reaching us.
assistant
Thank you for your information.
user