Hello.
user
Hello. How may I aid you at this moment?
assistant
Can you please help me to cancel my reservation as I am not feeling well to travel?
user
Sure, I will aid you with that. May I know your name for further process?
assistant
Sure, I am Charles Perez.
user
Ok, please hold on a moment.
assistant
Sure.
user
There is no previous reservation available under your name.
assistant
No worries, thank you.
user
Thank you for reaching us.
assistant