Hi.
user
Hello. How may I serve you?
assistant
My plan for going on trip to Washington with my friends has been cancelled. So I want you to cancel my existing reservation, can you help me with that?
user
Ok, we will surely help you with that. Can I have your name to check your details?
assistant
Sure, I had a earlier reservation with name Carol Thompson.
user
Ok, let me check the status and I will revert to you.
assistant
Sure.
user
Carol Thompson, sorry to inform you that there is no active reservation found in our database to cancel.
assistant
Ok, no worries at all. I appreciate your quality service.
user
Thank you for reaching us.
assistant