Hello, I'm Barbara Garcia.
user
Hello, how may I assist you?
assistant
I would like to spend some more time with my family, so could you please change my reservation?
user
Sure, please hold on for a while.
assistant
Ok sure, take your time.
user
Sorry Barbara, no tickets are showing on your name.
assistant
That's ok, thank you.
user
Sorry for inconvenience, thank you for reaching us.
assistant
Welcome.
user