 Hi.
user
Hello, how can I help you today?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Let me know your name to check your reservation?
assistant
I am John Edwards.
user
I am sorry to say you that there is no reservation found under your name in our database.
assistant
No problem, thanks for the information.
user
Thank you for choosing us.
assistant