Hello.
user
Hello, How can I aid you at this moment?
assistant
Can you aid me to cancel my reservation due to emergency?
user
Sure, may I know your name to check the current status?
assistant
Dorothy Hill here.
user
Please wait a minute.
assistant
Okay.
user
Sorry to say that, there is no active reservation found on your name.
assistant
No issue. Thanks for the help.
user
Thank you for contacting us.
assistant