Hello, Mark Jones here.
user
What kind of help are you expecting from me?
assistant
Due to some personal reason issue, I'm unable to catch my flight. So, can you please cancel my flight ticket?
user
Sure, give me a minute.
assistant
Ok.
user
Sorry Jones, I couldn't find any reservation on your name.
assistant
It's fine. Anyway, thank you for your help.
user
You are welcome.
assistant