Hello.
user
Hello, how may I help you today?
assistant
I am Carolyn Martinez. I want to change my existing reservation due to heavy rainfall, can you please help me in that?
user
Sure, please wait a minute.
assistant
Ok.
user
Sorry to inform you that no reservation found on your given name to change.
assistant
Ok, no problem. Thank you.
user
Thank you for opting us.
assistant