Hi,.
user
Hello, how may I assist you?
assistant
Please cancel my reservation, which is reserved on my name earlier, due to the sudden change in my trip?
user
Sure, may I know your good name?
assistant
Ok, Anthony Lopez is my name.
user
Please wait for a while, I will get back to you.
assistant
Sure, I will wait.
user
We found a reservation with your name and we cancelled it.
assistant
That's ok, thanks for your assistance.
user
Thanks for approaching us.
assistant