Hi.
user
Hello, how may I help you?
assistant
I have to change my reservation as I have to prepare for my exams, can you please help me?
user
Sure, can I know your name?
assistant
My name is Amy Hall.
user
Please hold on a moment.
assistant
Sure.
user
Sorry, there is no reservation found on given name.
assistant
No problem. Anyway, thank you for checking.
user
Thank you for reaching us.
assistant