Hello.
user
Hello, how may I assist you today?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Will you help me in changing?
user
Sure, may I know your name please?
assistant
Sure, my name is Charles Perez.
user
Ok, please wait for a while.
assistant
Ok, I will wait.
user
Sorry, there was no reservation found with your name.
assistant
No worries, thanks for your assistance.
user
Thank you for opting us.
assistant