Hello, Rebecca Edwards here.
user
Hello Rebecca, what kind of assistance you are looking for?
assistant
I just want to change my reservation because I got some important work in my office, can you please help me?
user
Sure, let me check. Please hold on for a while.
assistant
Sure.
user
Sorry, we could not find a reservation by your name.
assistant
No problem, thank you for checking my details.
user
Thank you for choosing us.
assistant