Hello.
user
Hello. How may I guide you?
assistant
I need to change my reservation as my planned event got postponed so please help me with changing my reservation.
user
Sure, I will help you.
assistant
Thank you.
user
Can I have your name please to check your reservation?
assistant
Sure, myself Susan Turner.
user
Susan, no reservation has been found on your name in our database.
assistant
Oh! It may not be booked properly while booking due to server issue. Anyway, thank you for your time.
user
Thank you for reaching us.
assistant
Most welcome.
user