Hello. Lisa Parker here.
user
Hello, how may I help you?
assistant
I would like to cancel my reservation due to some health issues, can you please help me with that?
user
Sure, I will help you.
assistant
Thank you.
user
Please hold on a moment.
assistant
Sure, I will wait for your response.
user
Sorry, there is no reservation found on given name.
assistant
That's ok, no problem. Thank you for checking out.
user
Thank you for reaching us.
assistant