Hello, I am Charles Young.
user
Hello, How can I aid you today?
assistant
As my friend's marriage got postponed, can you please change my reservation?
user
Sure, I will help you with that. Please hold on for a minute.
assistant
Sure.
user
Thanks for holding on. There is no active reservation found under the name of Charles Young, in the list.
assistant
No problem. Thank you.
user
Thank you for approaching us.
assistant