Hello.
user
Hello, how can I help you?
assistant
 I would like to cancel my flight reservation as my trip got postponed, can you please help me?
user
Yes, I am here to help you. May I know your name please?
assistant
Thank you, my name is Scott Phillips.
user
Ok, please stand by.
assistant
Ok.
user
Thank you for your time, sorry no reservation found on your name.
assistant
Not an issue, thank you for the information.
user
Thank you for reaching us, have a nice day.
assistant