Hello.
user
Hello, how can I assist you today?
assistant
I want to cancel my recent ticket because I have postponed the trip due to some important work. Can you please help me to cancel the ticket?
user
Sure, I can help you with that. May I know your good name please?
assistant
Thank you. My name is Linda Taylor.
user
Ok, please be on hold.
assistant
Ok,  take your time.
user
Linda, there is no reservation found under your name to do cancellation.
assistant
It's ok, not a problem for me. Thank you for your valuable time.
user
Thank you for reaching us.
assistant
You are most welcome.
user