Hello, I am Timothy Mitchell.
user
Hello, How can I provide assistance to you?
assistant
I want to change my existing reservation due to some health issues, can you please help me with that?
user
Sure, please wait for a while.
assistant
Ok.
user
Thanks for waiting, we did not find any active reservation in your name.
assistant
Ok, no problem. Thanks for your kind service.
user
Thanks for contacting us.
assistant