Hello.
user
Hello, how can I provide assistance to you?
assistant
Due to heavy rain, I want to cancel my reservation.
user
Ok.
assistant
Can you help me?
user
Sure, I will help you. Let me know your name to check the reservation.
assistant
Scott Allen here.
user
Please, wait for a while.
assistant
Ok.
user
Thank you for your time, there is no active reservation found on your name.
assistant
No issue, Thanks for the information.
user
Thank you for approaching us.
assistant