Hello.
user
Hello, how may I assist you for today?
assistant
My husband and I are planning a cruise to Galapagos Islands July 2018. One of our family member is hospitalized, so we are unable to travel that trip. Can you please help me with changing my ticket?
user
Sure, I am glad to assist you about it.
assistant
Thank you.
user
Can you please help me with your name to check the reservation status?
assistant
Sure, my name is Melissa Martin.
user
Sorry Martin, there is no reservation under your name.
assistant
Ok, I think it is not booked properly. Anyways, thank you for your help.
user
My pleasure, thank you for reaching out here.
assistant