Hello.
user
Hello, how can I amend you today?
assistant
I am Samantha Jones. My family tour trip got postponed, so I want to change an existing reservation. So please help me in changing the reservation.
user
Sure, we are here to help you. Please standby.
assistant
Sure.
user
Thank you for your patience, we are sorry to inform you that there was no reservation found on your name.
assistant
Not an issue. Thank you for your help.
user
Thank you for availing us.
assistant