Hello.
user
Hello.
assistant
I am Edward Nelson.
user
How can I assist you?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you please help me?
user
Sure, please wait a moment.
assistant
Ok, take your time.
user
Sorry Nelson, there is no reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for approaching us.
assistant