Hello.
user
Hello, how may I help you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you please help me with that?
user
Sure, can I know your name?
assistant
My name is Barbara Wilson.
user
Please hold on a moment.
assistant
Ok.
user
Sorry, there is no reservation found on given name.
assistant
Not an issue, thank you for the information.
user
Thank you for reaching us.
assistant