Hello.
user
Hello, how may I assist you today?
assistant
Can you please cancel my reservation, due to cancel of my trip with colleagues?
user
Sure, may I know your name?
assistant
My  name is Ronald Walker.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, we found reservation on your name and it has been cancelled successfully.
assistant
Ok, thank you for cancelling my reservation.
user
Thank you for reaching us.
assistant