Hi.
user
Hello, how may I help you?
assistant
Owing to an emergency, I cancelled my holiday trip. So, please cancel my ticket.
user
Sure, I am here to help you.
assistant
Thank you.
user
Please share your good name?
assistant
I am Kenneth Campbell.
user
Please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found on your given name.
assistant
Ok, thanks for the response.
user
Thank you for choosing us.
assistant