Hello.
user
Hello. How can I aid you?
assistant
I want to change my travel dates in my reservation so can you please help me with that?
user
Sure, may I know the name to check for the status?
assistant
Thank you for your response, my name is Kevin Smith.
user
Please be on hold, I will get back to you in a minute.
assistant
Ok.
user
Thank you for waiting.
assistant
It's ok.
user
Here, there is no active reservation have been found under your name in our database to change it.
assistant
Oh! It's ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant