Hi. I am Jennifer Jones.
user
Hello Jones, how can I help you today?
assistant
I want to cancel my reservation as my plan to go for shopping got cancelled. Can you help me?
user
Sure, I am glad to help you with that. Sorry Jones, I didn't find any reservation on your name in our database.
assistant
That's Ok, thanks for your assistance.
user
Thank you for reaching us, have a nice day.
assistant