Hello.
user
Hello, how can I aid you?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, may I know your name?
assistant
My reservation was done under the name Rachel Jones.
user
Give me a minute.
assistant
Sure, take your time.
user
Sorry, there is no reservation found under your name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant