Hello.
user
Hello. What kind of help do you need from our flight agency?
assistant
I want to cancel my reservation as my plan to visit New York is cancelled. Can you help me?
user
Sure, I am glad to help you with that. Could you please tell me your good name?
assistant
My name is Angela Johnson.
user
Ok, I need sometime to check the ticket status in our portal. Can you please be on hold for a while?
assistant
Sure.
user
I have checked the status of your ticket and I have found your reservation. Can I proceed to cancel the ticket?
assistant
Yes, you can cancel.
user
As per your request, I have successfully cancelled your ticket.
assistant
Thank you for helping me.
user
Most welcome. Thank you for contacting our agency. If you have any concerns, please feel free to contact us.
assistant