Hello.
user
Hello. How may I assist you?
assistant
I want to cancel my reservation due to my bad health. Can you help me with that?
user
Sure, I am here to help you out. May I know your name please?
assistant
My name is Shirley Mitchell.
user
Wait a moment please.
assistant
Sure.
user
Shirley Mitchell, we haven't found any reservation under your name in our database.
assistant
Ok, thank you for the information.
user
Thank you for choosing us.
assistant