Hello,.
user
Hello. How can I aid you?
assistant
I want to cancel my recent reservation due to heavy snowfall at my place. Can you help me with the cancellation?
user
Sure. May I know your name?
assistant
My name is Melissa Brown.
user
Give me a minute.
assistant
Ok.
user
Thanks for your time.
assistant
My pleasure.
user
We didnt found any reservation by this name.
assistant
Not a problem. Thanks for your kind response.
user
Thank you for choosing us.
assistant