Hello.
user
Hello.
assistant
My name is Richard Rodriguez.
user
Richard, how can I help you now?
assistant
I want to cancel my reservation because my brother met with an accident, can you please help me out?
user
Sure, I will help you with this.
assistant
Thank you.
user
Please wait. I will get back to you.
assistant
Sure.
user
Sorry, no reservation found on your time.
assistant
That's fine, thank you very much for checking.
user
My pleasure, have a good day.
assistant