Hello.
user
Hello. How can I aid you?
assistant
I want to change my existing reservation due to health issues, can you please help me with that?
user
Sure, may I know the name to check for the status?
assistant
My name is Ronald Nelson.
user
Sorry, there is no active reservation has been found under your name in our database to amend it.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant