Hello.
user
Hello. How can I help you?
assistant
Can you help to change an existing reservation?
user
Sure, I will help you. Please may I know your name?
assistant
I am George Scott. Because when I reserved previously that time some information was wrong. Please check once.
user
Please wait a while.
assistant
Sure.
user
There is no reservation on your name in our database.
assistant
Thanks for your checking.
user
Thanks for reaching us.
assistant