Hi.
user
Hello, how may I help you?
assistant
I am Kimberly Gonzalez. Can you cancel my recent reservation, which I have done with my name?
user
Sure, please wait for a moment to check your details.
assistant
Sure.
user
Thank you for waiting, no reservation found on your name.
assistant
It's ok, thanks for checking.
user
Thank you for reaching us.
assistant