Hi.
user
Hello, how can I help you right now?
assistant
I want to change my reservation as I am unwell, can you please help me?
user
Sure, may I know your good name please?
assistant
Sure, my name is Jeffrey Thompson.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal to make changes.
assistant
Not an issue, thank you for checking.
user
You are welcome.
assistant