Hello.
user
Hello. May I know how best I can help you today?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, I'll try to help you in changing an existing reservation.
assistant
Thank you.
user
Could you please let me know your name to check the reservation list?
assistant
My reservation was done under the name Kathleen Perez.
user
Thank you for providing your name, I have checked the reservation list to change your ticket but there is no reservation found by this name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for approaching us.
assistant