Hi.
user
Hello, how can I serve you now?
assistant
I am Mary Parker. I just want to cancel my recent reservation, due to my health issue.
user
Sure, I will help you with that. Please wait for a moment.
assistant
Sure.
user
Thank you for waiting, sorry there is no reservation found on your name.
assistant
Not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant