Hi.
user
Hello.
assistant
I am John Wilson.
user
How may I assist you today?
assistant
Owing to an emergency, I need to cancel my existing reservation.
user
Sure, please wait for a minute.
assistant
Sure.
user
I could not find any reservation with your name in our database.
assistant
Ok, no problem. Thank you for the information.
user
Thanks for choosing us, have a great day ahead.
assistant