Hi.
user
Hello, how may I aid you?
assistant
Can you please help me in cancelling my reservation?
user
May I know your name?
assistant
I am Gregory Walker.
user
Ok, please wait.
assistant
Ok.
user
Thanks for waiting, I have gone through the reservation list twice but could not find any reservation active under your name.
assistant
No problem, thank you.
user
Welcome Gregory Walker.
assistant