Hi.
user
Hello. Do you need any assistance from my side?
assistant
Due to emergency I need to cancel my recent reservation, can you please help me with that?
user
Sure, I am glad to help you and can you please share your name to check in our booking site?
assistant
Laura Clark here.
user
Wait for a while.
assistant
Sure, I will wait for your response.
user
Thank you for being on hold, I have checked with your information in my portal to cancel your booking but is displayed that there is no user name found to cancel it.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for approaching us, have a nice day.
assistant