Hello.
user
Hello. How may I assist you for today?
assistant
I am Patricia Young. I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Yes, I can help you.
assistant
Thank you.
user
Sorry to inform you that there is no reservation found on your name.
assistant
That's fine. Thank you.
user
Thank you for contacting us.
assistant