Hello.
user
Hello, how can I provide assistance for you?
assistant
As my plan to attend a seminar got postponed, I need to change my existing reservation.
user
Ok.
assistant
Can you please assist me with that?
user
Sure. May I know your name to check the previous reservation?
assistant
I am Larry Hall.
user
Please, wait for a while.
assistant
Sure.
user
Thank you for being patience, there is no reservation found on your name.
assistant
It's ok, not an issue. Thank you for the information.
user
Thank you for contacting us.
assistant