Hi.
user
Hello, how may I assist you?
assistant
I wish to change my existing reservation, because my business trip is postponed. can you help me in this?
user
Sure, may I know your good name?
assistant
I am Shirley Phillips.
user
Please, stay online. I will check the previous list and revert to you.
assistant
Sure.
user
Sorry for the inconvenience, there is no active reservation on your name to change it.
assistant
Ok, Thanks for sharing the information.
user
Thank you for reaching us, have a good day.
assistant