Hello.
user
Hello. How may I aid you today?
assistant
I just want to change my existing reservation, due to sudden demise of my grand mother. Can you please help me with this?
user
Sure, I will help you. May I know your name to check with the reservation status?
assistant
Thank you and my name is Stephanie Campbell.
user
Thank you for providing your name, please wait a moment.
assistant
Sure.
user
Thank you for waiting. Stephanie Campbell, regret to inform that there is no active reservation found under your name to amend.
assistant
It's ok, thank you for your help.
user
Thank you for reaching our agency.
assistant