Hello.
user
Hello, how can I aid you?
assistant
I want to change my existing reservation, can you please help me with this?
user
Sure, can you please let me know your name to check with the reservation status?
assistant
I am Kimberly Johnson.
user
Please allow me 2-3 minutes, while I check for the reservation status.
assistant
Sure.
user
Thank you for waiting. Sorry, there is no active reservation found under your name to change.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant