Hello.
user
Hello, do you need any help from us?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, could I have your name please?
assistant
My name is Anna Martin.
user
Ok, please allow me a moment.
assistant
Ok, take your time.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
It's ok, thank you for the information.
user
You are welcome, have a great day.
assistant