Hello.
user
Hello. How may I assist you at this minute?
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I am glad to help you with that.
assistant
Thank you.
user
May I know your name?
assistant
My name is Samantha Allen.
user
Ok, wait for a minute.
assistant
Sure, take your time.
user
Sorry to say that, there is no active reservation found on your name in our database.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant