Hello.
user
Hello. How can I help you?
assistant
My trip was cancelled unexpectedly, so please help me to cancel the recent reservation.
user
Ok, may I know your name please?
assistant
My name is Ruth Phillips.
user
Please wait or a moment, Ruth. Sorry to inform you, there is no reservation under your name.
assistant
It's ok, thank you for the information.
user
Thank you for choosing us.
assistant