Hello.
user
Hello. What type of help do you want from us?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.
user
Sure, I am here to help you with the ticket cancellation.
assistant
Thank you for accepting my request.
user
Can you please tell me your good name to check your ticket status?
assistant
Sure, myself Dennis Brown.
user
Ok, please allow me sometime.
assistant
Sure, take your time.
user
Sorry to tell you, there is no active reservation found with your name in our database.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
You are most welcome. Thank you for reaching us.
assistant
Most welcome.
user