Hello.
user
Hello, how can I help you?
assistant
I want to cancel my recent reservation due to cancel of my exams. Could you please help me?
user
Sure, please let me know your name to find your current reservation status.
assistant
I am Scott Thomas.
user
Sorry, we didn't find any reservation on our name to cancel.
assistant
No problem, thank you for the information.
user
Thank you.
assistant