Hello.
user
Hello, how may I assist you?
assistant
I am Ashley Garcia, I want to cancel my ticket as my plan to meet my sister is cancelled. Can you help me to cancel my ticket?
user
Sure, I will help. To check the reservation states we need some time, can you please wait a moment?
assistant
Sure.
user
Thank you. We tried lot of times but we could not found any reservation on your name.
assistant
Ok, thank you for the information.
user
Thank you so much.
assistant