Hi.
user
Hello. How glad that I can assist you?
assistant
I need to change my existing reservation, can you please help me with that?
user
Sure, I can help you. Can I know your name for checking in our previous booking list?
assistant
Ryan Collins here.
user
Please give me a moment.
assistant
Sure.
user
Thank you for being on hold, I have checked with your information in my portal to change your booking but it is displayed that there is no user name found to change it.
assistant
Ok, no problem. Thanks for your information.
user
You are welcome and have a nice day.
assistant