Hello, Shirley Turner here.
user
Hello, How may I help you?
assistant
I want to cancel my reservation due to my bad health condition.
user
Ok. Please wait a moment, I will get back to you.
assistant
Ok.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, thanks for your information.
user
Thank you for approaching us, Have a great day.
assistant