Hi.
user
Hello. How can I help you today?
assistant
As my plan to visit my grand parents house got cancelled due to my holidays got cancelled.
user
Sure, I will help you in cancelling your reservation.
assistant
Can you please help in cancellation?
user
Sure, May I know your name?
assistant
I am Nicole Phillips.
user
Sorry to inform that there is no reservation on your name.
assistant
Ok, thanks for your information.
user
Thank you for approaching us.
assistant