Hello.
user
Hello.
assistant
Is this Travel leaders agency?
user
Yes, it is Travel leaders agency. How can I help you today?
assistant
Last week, I had booked a ticket to New York through your agency, but by mistake I specified wrong airport code, so I want to change my existing reservation.
user
Sure, I'll help you with this. Please provide your name to change the reservation.
assistant
The ticket is booked on the name Samantha Garcia.
user
Wait a while, let me check whether your name is enrolled in our database or not.
assistant
Sure.
user
Sorry, there is no reservation found with your name to change the existing reservation.
assistant
It's ok, I will check for other alternative.
user
Thank you, have a great day.
assistant
I think so, I have specified wrong name. Anyway, thanks for your help.
user
Welcome.
assistant