Hello.
user
Hello. How can I assist you today?
assistant
Can you please change my reservation, due to an emergency?
user
Ok, please may I know your name to check for your reservation in our records?
assistant
My name is Lisa Hall.
user
Ok, thank you for waiting. Sorry as per the records there is no reservation is found.
assistant
Ok, no issue. Thank you.
user
Thank you for choosing our agency.
assistant