Hello.
user
Hello, how may I help you?
assistant
I would like to change my existing reservation due to change in my vacation dates.
user
Sure, I can help you.
assistant
Could you please help me?
user
Sure. May I know your name please?
assistant
I am Rachel Thompson.
user
There is no reservation found for the user name in our back end to change your previous booking.
assistant
No worries, thank you for the information.
user
You are most welcome and thank you for approaching us.
assistant