Hello.
user
Hello,.
assistant
I am Donna Phillips.
user
How can I help you?
assistant
Can you please help me in changing my reservation as my scheduled exam date has been postponed?
user
Sure, please be on hold.
assistant
Sure.
user
Thanks for holding on, there is no reservation found with your name.
assistant
It's ok, not an issue. Thank you for your response.
user
Thanks for your approach, hope to serve you again.
assistant