Hello.
user
Hello. How can I help you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, I am here to help you. May I know your name?
assistant
My reservation was done under the name Robert Hall.
user
Please wait for a minute.
assistant
Sure, take your time.
user
Sorry, there are no reservation found on your name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for choosing us.
assistant