Hi.
user
Hello, how can I assist you now?
assistant
I need to change my existing reservation owing to an emergency.
user
Sure, I am happy to help you with that. Can I have your good name please to check your reservation status?
assistant
My name is Ruth Harris.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry Ruth Harris, no reservation has found under your name to change.
assistant
Thank you.
user
Thank you for choosing us, have a good day.
assistant