Hello.
user
Hello. How can I help you?
assistant
I want to cancel my reservation due to my planned program got postponed. Can you help me with this?
user
Please provide your name.
assistant
I am Brian Young.
user
Unfortunately, there is no reservation found under your name.
assistant
It's ok, no issues.
user
Thank you for reaching us, have a nice day.
assistant
Welcome.
user