Hello.
user
Hello, how may I help you today?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please help me out?
user
Sure, may I know your good name please?
assistant
My name is John Green.
user
Please wait a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
That's fine, thank you for your service.
user
Thank you for opting us.
assistant