Hello.
user
Hello, How can I help you out?
assistant
Please change my existing reservation owing to an emergency.
user
Sure, we are happy to help you. May I know your good name?
assistant
I am Karen Wright.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, we are sorry to inform you that, there is no active reservation on your name.
assistant
Thanks.
user
Thank you for opting us.
assistant