Hello.
user
Hello, how can I help you?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in my office I want to change my reservation. Can you help me in this?
user
Sure, may I know your name please?
assistant
Ok, my name is Raymond Allen.
user
Ok, please hold on.
assistant
Sure, take your time.
user
Thanks for being on hold. We are sorry to inform you that, there is no reservation found on your name.
assistant
Not a problem, thank you.
user
Thank you for approaching us.
assistant