Hi, myself Rachel Brown.
user
Hello Brown, how may I help you?
assistant
I want to cancel my reservation as I am unwell, can you please help me to cancel my reservation?
user
Sure, please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry, no reservation is found by your name.
assistant
Not an issue, anyway thank you for checking.
user
Thank you for contacting us.
assistant