Hello.
user
Hello. How may I aid you today?
assistant
Due to heavy rains cricket match was postponed, so I need to cancel my recent reservation. Will you help me with that?
user
I would be happy to help you with that. Please wait for a minute.
assistant
Thank you for accepting my service, I will wait for your response.
user
May I know your name please?
assistant
Myself Emma Smith.
user
I cancelled your ticket successfully under your name.
assistant
Thank you for helping me.
user
Thank you for reaching us.
assistant