Hello.
user
Hello, how can I assist you?
assistant
I am Donald Hernandez. I need cancel  my recent reservation due to some personal problems.
user
Ok.
assistant
Could you please help me in doing that?
user
Sure. Please wait for a moment, I will check your reservation.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
No problem, thank you for your information.
user
Thank you for approaching us.
assistant