Hello.
user
Hello, what can I assist you at this moment?
assistant
I am unable to cancel my flight ticket due to technical issues, can you help me?
user
I will definitely help you about that. Can you please provide your name to check active reservation under your name?
assistant
Sure, my name is Nicole Thompson.
user
Sorry Thompson, I have can not find any active reservation under your name in our listings.
assistant
No problem with that one, thank you for your help.
user
My pleasure, thank you for reaching out here.
assistant