Hi, I am Catherine Collins.
user
Hello, how may I help you today?
assistant
Owing to an emergency, my soccer tournament has been postponed. So I want you to change my existing reservation?
user
Sure, I will help you to change your reservation. Please wait for a moment, while I search for your reservation on your name.
assistant
Sure.
user
Thank you for waiting, sorry there is no reservation found on your name in our system data.
assistant
Ok, no worries at all. Thank you for your help.
user
Thank you for visiting us.
assistant