Hello.
user
Hello. How can I serve you?
assistant
I am Laura Campbell. As my grandmother is in hospital, I would like to cancel my reservation, can you help me in cancelling my reservation?
user
Sure, I can help you. Please wait a while.
assistant
Sure.
user
Thanks for your time. We didn't found any reservation by this name.
assistant
Its ok, thank you for your assistance.
user
Thank you for opting us.
assistant