Hello.
user
Hello. How can I help you at this moment?
assistant
I have to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, I will help you with that. Can you please mention your name for further process?
assistant
Thank you. Please check the reservation with my name Susan Garcia.
user
Ok, please hold on a moment.
assistant
Sure, take your time.
user
I have found your reservation and cancelled successfully.
assistant
Oh! It may  not be booked properly.  Anyway, thank you for your time.
user
Thank you for reaching us.
assistant