Hi, I am Emily Smith.
user
Hello, how can I serve you?
assistant
Can you please change my reservation as the tour which I planned to go got postponed?
user
Sure, please wait a minute, I will check the reservation on your name and revert to you.
assistant
OK.
user
Thanks for your time. We did not find any reservation on your name.
assistant
It's ok, thank you for the kind information.
user
Thank you for approaching us.
assistant