Hi.
user
Hello. How may I aid you today?
assistant
I want to change my reservation as my trip is postponed, can you please help me?
user
Sure, I will help you.
assistant
Thank you.
user
Can you please provide your name to check your previous reservation?
assistant
My name is Gregory Perez.
user
Ok, please be on hold.
assistant
Sure.
user
Sorry to inform you that, there is no reservation found with your name in our records.
assistant
No problem, thank you for checking.
user
Thank you for reaching us, have a great day.
assistant