Hello.
user
Hello, how can I assist you?
assistant
Myself Emily Young. I just want to change my existing reservation, can you please help me?
user
I am here to assist you with that, please wait a moment.
assistant
Ok, take your time.
user
Sorry, there is no reservation been found on your name. So I can not amend it.
assistant
Ok, may be my friend has been changed previously. Anyway thank you for your information.
user
Thank you for connecting with our agency.
assistant