Hello,.
user
Hello, how may I aid you today?
assistant
I am Ruth Parker. I want to change my existing reservation due to my football match got postponed, can you please help me with that?
user
Sure, I am here to help you. Please wait, I will check the reservation on your name and get back to you.
assistant
Sure.
user
Sorry, we couldn't find any reservation on your name in the database.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for availing us.
assistant