Hello.
user
Hello, how can I guide you for today?
assistant
I am James Young and I need some help in my flight ticket modification, can you please help me in that one?
user
Sure, I will help you with that.
assistant
Thank you for considering my request.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure, take your own time.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, that's fine. Thank you for your information.
user
Thank you for contacting us, have a nice day.
assistant