Hello.
user
Hello, how can I help you today?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, I am mirthful to help you with that reservation change. Please hold for a moment, let me check your previous reservation status.
assistant
Sure, take your time.
user
Thank you for waiting. May I know your name please?
assistant
My reservation was done under the name Nicholas Green.
user
There is no active reservation found with your name in our database to change it.
assistant
OK, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us, have a great day.
assistant