Hello.
user
Hello, how can I help you?
assistant
Would it be possible to cancel my reservation, which I have done with my name?
user
Sure, may I know your name to check your details?
assistant
My name is Mary Martinez.
user
Please wait a moment.
assistant
Sure.
user
Mary Martinez, we are glad to inform you that there is a reservation found on your name. Shall I cancel it?
assistant
Please go ahead and cancel it.
user
Your booking has been cancelled successfully.
assistant
Thank you for your help.
user
Thank you for contacting us.
assistant