Hello.
user
Hello. How can I assist you today?
assistant
I have to cancel my ticket booking due to health issue, can you please help me?
user
I will be happy to help you, could you help me with your name please?
assistant
I am Donna Jackson.
user
Jackson, please wait for a moment. I will check your reservation status and get back to you.
assistant
Ok, that's fine , no problem with that one, thank you for your help.
user
Jackson, I have not found any reservation by your name in our database.
assistant
Ok, thank you.
user
Thank you for contacting us.
assistant