Hi.
user
Hello, how can I help you?
assistant
Could you please change my existing reservation due to my health issue?
user
Sure, may I know your name?
assistant
My name is Kathleen Campbell.
user
Please wait a second.
assistant
Sure.
user
Sorry, no reservation found on your name.
assistant
Not a problem, thank you for checking.
user
Thank you for availing us.
assistant