Hello.
user
Hello, how may I render you today?
assistant
Can you please change my reservation, due to some health issues?
user
Sure, may I know your good name?
assistant
My name is John Hernandez.
user
Ok, please wait for a minute.
assistant
Sure.
user
Thank you for waiting, there is no active reservation found on your name.
assistant
Ok, no issue. Thank you.
user
Thank you for reaching us.
assistant