Hello,.
user
Hello, how can I guide you for today?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
I will help you with that. May I know your name?
assistant
Myself, Kimberly Harris.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, no issues.
user
Thank you for contacting us, have a nice day.
assistant
Thank you for your information.
user