Hello. I am Nancy Nelson.
user
Hello, how can I render you today?
assistant
I just want to change my existing reservation, due to sudden demise of my grand mother. Can you please help me out?
user
Sure, we are glad to help you change it. Please wait for a moment.
assistant
Thank you. Sure.
user
Thanks for waiting, there was no reservation found on your name.
assistant
OK, not an issue. Thank you for helping us.
user
Thank you for opting us.
assistant