Hello.
user
Hello. How may I help you?
assistant
Actually my Snooker's competition is postponed, so that I want to change my existing reservation. Can you help me?
user
Sure, I am glad to help you with that. Can you please let me know your full name?
assistant
Thank you. I am Shirley Allen.
user
Ok, please give me a minute.
assistant
Sure, I will wait.
user
Sorry to tell you that, there is no reservation under your name to change the ticket details.
assistant
That's fine, not an issue. Thank you for your information.
user
You are welcome. Thank you for choosing us.
assistant