Hello.
user
Hello.
assistant
Timothy Turner here.
user
Nice to meet you Timothy. How can I help you today?
assistant
My husband and me are planning a cruise to Galapagos Islands. One of our family member is hospitalized, so we are unable to travel that trip. Can you please help me with cancelling my ticket?
user
Sure, I can help you with that.
assistant
Thank you.
user
Please wait a moment.
assistant
Sure, I will wait for your response.
user
There is no previous reservation available in your name Timothy Turner.
assistant
Oh! I think something went wrong due to server issue.
user
Thank you for contacting us.
assistant
Anyway, thank you for the information.
user