Hello.
user
Hello, how may I guide you?
assistant
Due to heavy rainfall in JFK, I want to cancel my reservation.
user
Sure, hold on for a moment.
assistant
Sure.
user
Can I know your name?
assistant
Kenneth Young, here.
user
I'm sorry Kenneth, there are no reservations matching with your name.
assistant
That's fine, thanks for your information.
user
Thank you.
assistant