Hello.
user
Hello, how can I best serve you today?
assistant
I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
user
Sure, we are glad to assist you in that.
assistant
Thank you.
user
Before proceeding to cancel your previous flight reservation. May I know your name?
assistant
Myself Thomas Mitchell.
user
Sorry Thomas Mitchell, we have't found any previous flight reservation regarding your name in our airline database.
assistant
It's ok, thank you for your help.
user
Thanks for reaching us.
assistant