Hello. I am Carolyn Thomas.
user
Hello, how may I support you today?
assistant
I need to cancel my reservation as my match got cancelled due to heavy rains at my destination. Can you help me?
user
Sure, please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok fine, thanks for your response.
user
Thank you for opting us.
assistant