Hello,.
user
Hello, How exactly I can serve you the best today?
assistant
 I want to cancel my recent reservation, due to the ongoing tornado at my destination. Can you help me?
user
Sure, we are gleeful to help you for cancellation.
assistant
Thank you.
user
May I know your name to check your details in our database?
assistant
Jacob Lopez, is my name.
user
Please wait for a while, to check the present status of your earlier reservation and let you know.
assistant
Sure, I will wait.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Oh! May be it does not reserved properly.
user
Thank you for choosing us.
assistant
Thanks for the effort.
user
Have a blissful day!.
assistant