Hello.
user
Hello. How can I help you?
assistant
I would like to cancel my flight reservation as my trip got postponed, can you please help me?
user
Sure, I will help you. Can I have your name?
assistant
My name is James Roberts.
user
Please, wait for a while.
assistant
Ok.
user
Thank you for waiting, there is no reservation found on your name to cancel.
assistant
Ok, thank you for the information.
user
Thank you for approaching us.
assistant