Hello.
user
Hello. How may I help you at this moment?
assistant
Due to sudden demise of my Great grandfather, I want to cancel my recent reservation. Can you please help me for cancellation?
user
Sure, I am here to help you with that. May I know your name?
assistant
Sure, I am Michelle Harris.
user
Please wait for a minute. Sorry to say that, there is no reservation found on your name on our database.
assistant
Ok, Thank you for your help.
user
Thank you for reaching us.
assistant