Hi. I am Kathleen Moore.
user
Hello. How can I help you at this moment?
assistant
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
user
Sure. I will help you with that. Please wait a moment.
assistant
Sure.
user
There is no previous reservation available under your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching us.
assistant