Hello.
user
Hello. How may I guide you today?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Emma Clark.
user
I am sorry to say that there is no reservation found under your name.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant