Hello, I am Anthony Clark.
user
Hello, how can I aid you today?
assistant
I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?
user
Sure, I am here to help you. Hold on for a moment. Let me check.
assistant
Thank you. Take your time.
user
Sorry Anthony Clark, there are no flights reserved on your given name formerly.
assistant
No issues. Thank you for checking.
user