Hi,I am Christine Smith.
user
Hello, how may I help you?
assistant
due to an emergency, I want to change my existing reservation, could you help me in booking my flight ticket please?
user
Yes, we are here to help you. Please wait for a while. Let me check and get back to you.
assistant
Ok.
user
We are very sorry to inform you that there is no reservation found on your name.
assistant
Ok no issue. Thanks for your information provided.
user
Thanks for reaching us.
assistant