Hi.
user
Hello, how may I help you today?
assistant
I am Betty Young. Will you please cancel my ticket? Because I need to go for hospital to look after my grandmother.
user
Sure, I will help you.
assistant
Thank you.
user
Please give me some time.
assistant
Sure.
user
Thanks for being patient.
assistant
Ok.
user
Sorry, there is no reservation found on your given name.
assistant
Ok, Thanks for the information.
user
Thank you for approaching us.
assistant