Hello.
user
Hello. How may I assist you?
assistant
Actually my Hockey competition is postponed, so that I want to change my existing reservation. Can you help me?
user
Sure, I can help you and will you please let me know on whose name the booking is done previously?
assistant
Thank you, I am Helen Clark.
user
I have checked in our portal and it is showing that there is no booking done on the name that you have mentioned us for checking purpose.
assistant
That's fine, no problem. Thank you for spending your time.
user
You are most welcome and thank you for reaching us agency.
assistant