Hello.
user
Hello. How may I assist you?
assistant
I would like to change my existing reservation, can you please help me out?
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Cynthia Taylor.
user
Wait a moment please.
assistant
Sure, take your time.
user
Cynthia Taylor, we haven't found any reservation under your name in our database.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for choosing us.
assistant