Hi, my name is Karen Hernandez.
user
Hello Karen,what can I do for you today?
assistant
Due to the sudden demise of my Granny, I had a request to you to cancel my existing reservation.
user
Unfortunately, there is no reservation found on your name. Sorry for the trouble.
assistant
Ok, no issues. I appreciate your service.
user
Thanks for opting us. Hope to serve you better next time.
assistant