Hello.
user
Hello, how can I help you today?
assistant
I want to change my existing reservation due to some health issue. Can you help me?
user
Sure, kindly mention your name.
assistant
Sure, I am Shirley Rodriguez.
user
Please wait a moment.
assistant
Sure.
user
Sorry to inform, no reservation found with your name.
assistant
That's fine, no problem. Thank you for your information.
user
Thanks for reaching us.
assistant