Hi.
user
Hello, how may I be there for you?
assistant
Due to emergency I need to cancel my recent reservation, can you please help me with that?
user
Sure, will you please let me know your name?
assistant
Kevin Lee here.
user
Ok, let me check the current status and revert you.
assistant
Sure.
user
Thanks for waiting, I regret to inform you that there is no reservation found active under your name.
assistant
Ok, no problem. Thanks for your information/.
user
Thank you for picking us.
assistant