Hi,.
user
Hello. How may I help you today?
assistant
I want to cancel my recent reservation, because recently I got an accident as per doctor said I have to take rest for few months. will you help me?
user
Ok, please let me know your name to check the reservation status.
assistant
My name is William Campbell.
user
Just a moment.
assistant
Ok.
user
Thanks for waiting, we did not found any reservation by this name.
assistant
No problem, thank you.
user
Thanks for reaching us.
assistant