Hello, I am Jennifer Harris.
user
Hello, how may I assist you today?
assistant
I need to cancel my reservation due to climate issue at my home town. So I need to cancel my reservation. Can you please help me in cancelling?
user
Sure, please wait for a moment.
assistant
Sure.
user
Thank you for waiting, sorry to inform you that there is no reservation found on your name.
assistant
Ok no issues. Thanks for your service.
user
Thank you for choosing us.
assistant