Hello,. I am Scott Garcia.
user
Hello, how can I help you?
assistant
I would like to change my existing reservation. Due to my Basketball tournament has been postponed.
user
Sure, Please wait for a while, I will check and get back to you.
assistant
Ok.
user
Sorry to tell that there is no reservation on your name.
assistant
Thank you for your kind help.
user
Thank you for approaching us.
assistant