Hello.
user
Hello, How can I help you the day?
assistant
My name is John Gonzalez. My family tour trip was cancelled, so please cancel my reservation.
user
Ok, please wait for a minute.
assistant
Ok.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, thanks for giving information.
user
Thank you for approaching us.
assistant