Hi.
user
Hello, How can I aid you?
assistant
Owing to an emergency, my meeting with client got cancelled, so I want you to change my existing reservation.
user
Sure,I am here to help you, may I know your name?
assistant
Sure, Ruth Thompson here.
user
Ok, please wait a minute.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you.
assistant