Hello.
user
Hello.
assistant
I am Eric Brown.
user
How may I assist you?
assistant
The unexpected injury of one of my family members made me to cancel my reservation. Can you cancel my reservation?
user
Sure, please give me a minute.
assistant
Ok.
user
Sorry, there is no reservation found under your name.
assistant
It's fine.
user
Thank you for reaching us.
assistant
Thank you for your help.
user
You are welcome.
assistant