Hello.
user
Hello, how can I help you today?
assistant
Myself Nicole Gonzalez. I would like to change my existing reservation, can you help me in that?
user
Sure, please wait for a while.
assistant
Thank you. I will wait for your response.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you for reaching us.
assistant