Hi.
user
How can I assist you?
assistant
I want to cancel my reservation, because I am not feeling well to travel. Can you cancel it?
user
Sure, may I know your name?
assistant
Thank you, my name is Donald Williams.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
That's not a problem, thanks for the information.
user
Thank you for choosing us.
assistant