Hi.
user
Hello, how may I render you today?
assistant
I want to cancel my reservation, can you please help me with this?
user
Sure, we are here to help you. May I know your good name?
assistant
Thank you. I am Emma Wilson.
user
Ok, please wait for a minute.
assistant
Ok.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
It's ok, thank you.
user
Thank you for reaching us.
assistant