Hello.
user
Hello, how can I aid you today?
assistant
I just want to change my existing reservation, due to heavy snowfall. Can you please aid me to change it?
user
Sure, we will aid you with that.
assistant
Thank you.
user
May I know your name?
assistant
Sure, my name is Kenneth Moore.
user
Please wait a minute, I will check your reservation status and get back to you.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
That's Ok, thanks for your help.
user
Thank you for choosing us.
assistant