Hello.
user
Hello, how can I help you?
assistant
I would like to change my recent reservation, will you help me with that?
user
Sure, may I know your name to check the reservation?
assistant
Thank you for accepting my request, myself Paul Lewis.
user
Sorry, there is no reservation with your given name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant