Hello,.
user
Hello, how can I be of your service?
assistant
I want to cancel my recent reservation due to heavy snow fall from couple of days. Could you please help me with cancellation?
user
Sure, may I know your good name to proceed further?
assistant
I am Catherine Walker.
user
Please wait a while. I will check and get back to you.
assistant
Sure, I will await for your response.
user
Thanks for your time. Unfortunately there is no reservation found by your name.
assistant
No worries, thank you for the information.
user
Thank you for being with us.
assistant