Hello.
user
Hello, how can I guide you for today?
assistant
I need to change my reservation due to my planned event got postponed. So please help me with changing my reservation.
user
May I know your name?
assistant
Sure, myself Samantha Lee.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure, take your time to check.
user
Sorry, there is no reservation found under your name.
assistant
Oh! It may not be booked properly while booking due to server issue. Anyway, thank you for your time.
user
Thank you for contacting us, have a nice day.
assistant