Hello.
user
Hello, how may I help you?
assistant
My exams has been postponed, I want to change my existing reservation. Can you please help me with this?
user
Sure, may I know your name please?
assistant
Sure, I am Nicole Moore.
user
Sorry, there was no reservation found with your name.
assistant
Ok. Thank you for your quick response.
user
Thank you for opting us.
assistant