Hello.
user
Hello, what can I do for you today?
assistant
I just want to change my existing reservation, due to my exams has been postponed. Can you please aid me to change on the name of Emily Jones?
user
Sure, I will help you out.
assistant
Ok.
user
Please wait for a few minutes.
assistant
Sure.
user
Thanks for your time, no reservation was found on your name to change.
assistant
That's Ok, thanks for your help.
user
Thank you for choosing us.
assistant