Hello.
user
Hello. How may I assist you?
assistant
I want to postpone my trip due to an emergency. Can you aid me in amending my existing reservation?
user
Yes, I can help you. Can you share me your name for checking?
assistant
Thank you. I have booked the ticket on the name Amanda Carter.
user
Give me a moment.
assistant
Take your time.
user
Sorry to inform you that there is no reservation found on your name.
assistant
No issues. Thank you for checking.
user
Thank you for contacting us.
assistant
You are welcome.
user