Hello.
user
Hello. How may I help you today?
assistant
I want to change my reservation due to postponed of my exam, so please help me to change.
user
Sure, I am here to help you with that.
assistant
Thank you.
user
Could you send me your name?
assistant
Sure, my name is Kathleen Allen.
user
Please wait for a minute.
assistant
Sure.
user
Sorry to inform you that, there are is no reservation found on your name.
assistant
No worries, thank you.
user
Thank you for approaching us.
assistant