Hello, I am Virginia Green.
user
Hello, how can I help you today?
assistant
Can you please help me in changing my existing reservation, as my FIFA match got postponed to some other date.
user
Sure, please wait for some time.
assistant
Ok.
user
Sorry, there is no active reservation on your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant