Hi.
user
Hello, how may I support you?
assistant
I am Laura Martinez. I want to cancel my recent reservation, because I want to travel  with my friends by road. Can you help me with it please?
user
Sure, let me check the data base and revert you.
assistant
Ok, take your time.
user
we are sorry to inform you that, there is no reservation found with your name.
assistant
That's ok.
user
Thank you for reaching us.
assistant
Thank you for the response.
user