Hello.
user
Hello, how may I guide you?
assistant
I want to change my existing reservation as my sister's wedding reception got postponed due to extreme weather condition, can you please help?
user
Sure, please hold on for a moment.
assistant
Sure.
user
Can I know your name?
assistant
My name is Amy Moore.
user
I am sorry, there are no reservations with your name.
assistant
Never mind, thank you for your information.
user
Thank you, have a good day.
assistant