Hello.
user
Hello, how may I help you?
assistant
I am Sharon Turner.
user
Ok.
assistant
I want to cancel my reservation due to my health issues, can you please help me?
user
Please give me a moment.
assistant
Ok.
user
We found a reservation on your given name, shall I proceed for cancellation?
assistant
Yes, please cancel my reservation.
user
Your ticket has been cancelled.
assistant
Thank you for your help.
user
Thank you for approaching us.
assistant