Hi.
user
Hello. How may I serve you?
assistant
I need to cancel my reservation right now because I am unable to reach airport due to an accident happened.
user
Ok.
assistant
So, please help me with this.
user
Sure, I will help you. Let me know your name.
assistant
Thank you. My name is Thomas Hall.
user
Please, wait.
assistant
OK.
user
Thanks for waiting. There is no reservation found on your name.
assistant
Ok, no problem. Thanks for the information.
user
Thank you.
assistant