Hello.
user
Hello.
assistant
I want to cancel my recent reservation, due to my planned trip got cancelled. Can you help me?
user
Sure, I am glad to help you with the ticket cancellation.
assistant
Thank you.
user
May I know your full name to check the ticket status?
assistant
Sure, I am Samuel Moore.
user
Ok, please give me a moment.
assistant
Sure.
user
Sorry to inform you, there is no reservation found with your name in our database to cancel.
assistant
That's fine, no problem. Thank you for your valuable information.
user
My pleasure, thank you for connecting with our travel agency.
assistant