Hello.
user
Hello. How can I assist you?
assistant
I would like to cancel my reservation due to some health issues, can you please help me out with that?
user
Sure, can I know your name please?
assistant
Thank you. Myself Nancy Allen.
user
Ok, wait a moment please.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
That's ok, no issues. Anyway thank you for checking out.
user
Thank you for approaching us.
assistant