Hello.
user
Hello. How can I assist you?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you please help me in that?
user
May I know your name?
assistant
Carol Collins here.
user
Please wait.
assistant
Ok.
user
Sorry, no reservation found on your name to cancel.
assistant
Ok, no problem. Thank you for checking.
user
Thank you for reaching us.
assistant