Hello,.
user
Hello, how can I aid you?
assistant
I am Susan Perez. I want to change my existing reservation due to some health issues, can you please help me with that?
user
Sure, we are here to help you. Please wait a moment.
assistant
Sure.
user
I have checked in reservation list to change your reservation, but could not find any reservation with your name.
assistant
Ok, no issues. Thanks for your information.
user
Thank you for reaching us.
assistant