Hello.
user
Hello, how may I assist you today?
assistant
I want to cancel my recent reservation due to the ongoing tornado at my destination, can you help me with cancelling my booking.
user
Sure, may I know your name?
assistant
Thank you. I am Angela Collins.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, we did not find any reservation on your name.
assistant
No problem,thank you for the information.
user
Thank you for reaching us.
assistant