Hello.
user
Hello. How can I aid you at this minute?
assistant
I would like to cancel my flight reservation as my trip got postponed, can you please help me?
user
Ok, I am happy to help you with that.
assistant
Thank you.
user
May I know your good name?
assistant
My name is Brenda Brown.
user
Ok, wait for a minute.
assistant
Ok.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
Not an issue, thank you for the information.
user
Thank you for reaching us.
assistant