Hello,.
user
 Hello, how exactly I can serve you the best today?
assistant
Please cancel my reservation, which is already reserved before. As my adventure trip got cancelled.
user
Sure, I will help you out in this. May I know your name for the cancellation process?
assistant
Patrick Mitchell, is my name.
user
Thanks for providing your name, please standby.
assistant
Sure, I will.
user
We are sorry to inform you that, there is no reservation found with your name.
assistant
No problem, May be I have reserved with some other airline. Thank you for your excellent service.
user
Thank you for reaching us.
assistant