Hello.
user
Hello, how may I serve you now?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your good name?
assistant
My reservation was done under the name Rachel Smith.
user
Please wait for a moment.
assistant
Sure, take your time.
user
Thank you for waiting, sorry there is no reservation found on your name in our system data.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for visiting us, we hope see you again.
assistant