Hi.
user
Hello, how can I aid you today?
assistant
Can you please help me in cancelling my earlier reservation as the event which I want to attend got postponed?
user
Sure. May I know your good name please?
assistant
I am Carol Adams.
user
Please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
It's ok, thank you for proving the information.
user
Thank you for choosing us.
assistant