Hi.
user
Hello. How can I assist you now?
assistant
Owing to an emergency, my meeting with client got postponed. So I want you to change my existing reservation.
user
Sure, I am happy to help you with that. Can I have your good name please?
assistant
Sure, Brenda Gonzalez here.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry Brenda Gonzalez, no reservation has found under your name to change.
assistant
Ok, no issues. Thank you for your kind information.
user
Thank you for choosing us, have a good day.
assistant