Hello.
user
Hello. How may I aid you?
assistant
I am Benjamin Adams. I want to cancel my reservation, can you help me with that?
user
Yes, I can help you. Please allow me a moment.
assistant
Sure.
user
Thank you for waiting, I could not find any previous booking on your name. Sorry for the inconvenience.
assistant
That's ok, might be my brother has canceled my reservation.
user
Have a nice and thank you for your time.
assistant
Thanks for your help.
user