Hi.
user
Hello. How may I render you at this moment?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, may I know your good name please?
assistant
I am Rebecca Allen.
user
Ok, please wait for few minutes.
assistant
Sure.
user
There is no recent reservation found on your name in our records.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for reaching us.
assistant