Hi.
user
Hello, how may I aid you?
assistant
I want to change my reservation due to my health issues, can you please help me with this?
user
Sure, we are happy to help you. Please let me know your good name to proceed further.
assistant
My name is George Evans.
user
Sorry, there is no active reservation on your name in our records.
assistant
Not a problem, thank you for the information.
user
Thank you for availing us.
assistant