Hi.
user
Hello. How can I aid you today?
assistant
I am Michelle Wright.
user
Glad to meet you Michelle Wright.
assistant
I want to cancel my recent reservation due to my health issue, so can you please help me in cancellation?
user
Sure, I am here to help you.
assistant
Thank you.
user
Hold on for a moment. Let me check.
assistant
Sure.
user
Sorry Michelle Wright, there are no flights reserved on your given name formerly.
assistant
Not a problem, thank you.
user
Welcome, thank you for choosing us. Have a great day.
assistant