Hello.
user
Hello. How can I assist you?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, I will help you. Can I have your name?
assistant
Thank you. I am Eric Young.
user
Please, wait for a while.
assistant
Sure.
user
Thank you for waiting, there is no reservation found on your name to cancel.
assistant
No problem, thank you for the information.
user
Thank you for approaching us.
assistant