Hi.
user
Hello. How may I assist you today?
assistant
I need to cancel my reservation as I am suffering with fever. Can you please assist me about that?
user
Sure, can you please mention your name?
assistant
Thank you for considering my request. My name is James Young.
user
Please wait a moment, let me check with your details.
assistant
Sure, take your time.
user
Sorry, there are no active reservations on your given name to cancel.
assistant
No problem with that one, thank you for checking and providing the information.
user
Thank you for reaching our service.
assistant