Hello. My name is Joseph Lee.
user
Hello Joseph, how can I help you today?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I will help you to cancel your reservation.
assistant
Thank you.
user
Please wait a moment.
assistant
Sure, I will wait.
user
Sorry, no reservation found on your name.
assistant
That's ok, thank you for checking.
user
Welcome., have a nice day.
assistant