Hello. This side Carol Taylor.
user
Hello, how may I assist you for today?
assistant
I am a doctor and I have planned to move to my home town in my holidays but there is a emergency case suddenly came to the hospital and the surgery is on the same dates, so can you please help me in cancelling my flight ticket?
user
I am here to help you about your flight ticket cancellation.
assistant
Thank you for accepting my request.
user
Sorry to say this Taylor, there are no existing reservations under your name to cancel.
assistant
Ok, no issues with that one. I can book another flight ticket to my journey, thank you for your help.
user
Most welcome, thank you for reaching out here.
assistant
Welcome.
user