Hello.
user
Hello.
assistant
I am Samantha Martin.
user
How may I assist you?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed to some other date.
user
Sure, please wait a moment.
assistant
Ok.
user
I am sorry to say that there is no active reservation on your name.
assistant
Ok, no issues. Thank you for your service.
user
Thank you so much.
assistant