Hello.
user
Hello. What can I do for you?
assistant
I want to change my existing reservation, due to some health issues I have to change my reservation. Can you please help me in this condition?
user
Sad to hear, may I know your name please?
assistant
Sure, my name is Sandra Green here.
user
Sorry Green, no reservation has been found on your name.
assistant
Ok, that's fine.
user
Thank you for approaching us.
assistant
Thank you for choosing us. Welcome.
user