Hi.
user
Hello. How can I help you today?
assistant
Could you help me to amend my existing reservation?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
My name is Sandra Moore.
user
I am sorry to say you that there is no reservation found under your name in our database.
assistant
Not a problem, thank you for checking.
user
Thank you for reaching us.
assistant