Hello,. I am  Kimberley White.
user
Hello, how best I can serve you today?
assistant
Owing to an emergency I need to cancel my recent reservation. Will you help me in cancelling my ticket?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
Sorry we couldn't find any reservation with your name. Thank you for approaching us.
assistant
Ok, thank you for sharing information.
user