Hi.
user
Hello, how can I address you?
assistant
Would it be possible to change my reservation, which I have done with my name?
user
Sure, may I know your name to check your reservation from our database?
assistant
My name is Sandra Jones.
user
Please wait.
assistant
Ok.
user
We regret to inform you that there is no active reservation found on your name to change.
assistant
That's ok, thank you for the response.
user
Thank you for opting us.
assistant