Hello.
user
Hello, how may I assist you today?
assistant
I would like to spend some more time with my mother, so I would like to change my existing reservation to Orlando, could you help with this?
user
Oh! that's great to hear. Sure, can I have your name please, so that I will check the reservation in our database.
assistant
My previous reservation has done with the name of Donna Gonzalez.
user
Sorry Donna, no reservation found on your name.
assistant
Ok, no issues. May be there is a mistake while booking my previous reservation.
user
Ok, thank you for reaching us.
assistant
Thank you for your help.
user