Hello. I am Thomas Thomas.
user
Hello, how may I help you today?
assistant
Owing to an emergency I want to change my existing reservation. Can you please help me with that?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait for a minute.
assistant
Sure.
user
Thank you for waiting, there is no reservation found on your name.
assistant
Not a problem. Thanks for your information.
user
Thank you for reaching us.
assistant