Hello.
user
Hello, how may I assist you?
assistant
I need to change my recent reservation because of friend got with an accident. Can you please help me that?
user
Sure, may I know your name?
assistant
I am Christopher Perez here.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no issues. Thanks for your information.
user
Thank you for availing us.
assistant