Hello.
user
Hello. How can I assist you?
assistant
My name is Andrew Thomas. Due to an emergency, my trip is cancelled. Could you help me in cancelling the ticket?
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found on your name? Would you like to book a ticket on other dates?
assistant
That's ok. No thanks. Thank you for your time.
user
Ok, thank you for reaching us.
assistant