Hello.
user
Hello, how may I help you?
assistant
I want to change your existing reservation, due to some health issue. Can you please help me out?
user
Sure, please share your good name?
assistant
My name is Jessica Brown.
user
Sure, please wait for a while.
assistant
Ok, take your time.
user
Sorry, no reservation found on your given name.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant