Hello.
user
Hello, how can I help you?
assistant
I want to make some changes in my previous booking, Can you please help me for changing my existing reservation?
user
Sure, can I ask you for your name?
assistant
Sure, I am Matthew Garcia.
user
Give me a moment.
assistant
Ok.
user
Sorry to inform that there is no reservation by the name Matthew Garcia.
assistant
Ok, Thank you for your help.
user
Thank you for reaching us.
assistant