Hi.
user
Hello, how may I aid you today from my end?
assistant
I need to cancel my reservation as my exams got cancelled due to bad weather. Can you help me with that?
user
Sure, I am here to help you out. Please allow me a moment. May I know your name?
assistant
Thank you for considering my request. My name is Nicholas Hill.
user
Sorry, there is no reservation on your name in our database.
assistant
Not an issue with that, anyways thank you for the information.
user
Thank you for reaching us.
assistant