Hello.
user
Hello. How may I help you?
assistant
 I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
user
Ok, may I know your name to check your reservation?
assistant
Sure, myself Angela Parker.
user
Ok, please be on hold for sometime.
assistant
Sure.
user
Thanks for waiting, I have gone through the reservation list twice but could not find any reservation active under your name.
assistant
It's ok, thank you for your help.
user
Welcome Angela Parker.
assistant