Hello.
user
Hello. How may I guide you?
assistant
I am Betty King. I want to change my existing reservation, due to heavy rainfall in Seattle.
user
Sure, please hold on for a minute, let me check.
assistant
Ok.
user
I am sorry to inform you that there are no reservations with your name.
assistant
That's ok, thank you for your information.
user
Thank you, have a good day.
assistant