Hi.
user
Hello. How may I help you?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
May I know your name please?
assistant
I am Jacob Jones.
user
Sure, please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
Ok, no problem. Thanks for the information.
user
Thank you for reaching us.
assistant