Hello.
user
Hello, how may I aid you?
assistant
Due to heavy rain, I want to change my reservation. Can you help me?
user
Sure, I am here to help you. May I know your name to proceed further?
assistant
Raymond Martinez here.
user
Please wait for a while, I will check the status and revert to you.
assistant
Ok.
user
Thank you for your time, There was no reservation found on your name.
assistant
No problem, Thanks for the information.
user
Thank you for choosing us.
assistant