Hello.
user
Hello. How can I assist you?
assistant
I have reserved a flight ticket in the last month but now I am unable to travel because I am not feeling well. Can you please help me in cancelling the ticket?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your name please.
assistant
Sure, my name is Mary White.
user
Mary White, we couldn't find any reservation under your name in our database.
assistant
I have got the confirmation mail when I have reserved the ticket. Can you please recheck once?
user
Sure, I will recheck once again. Wait a moment please.
assistant
Ok, please reply me as soon as possible because I am in hurry.
user
Sorry White, we couldn't find any reservation under your name in our database.
assistant
I will check my mail once and I will reach you again. Thank you for your help.
user
Thank you for approaching us.
assistant