Hello.
user
Hello. How can I assist you?
assistant
Actually I have planned for the trip to New York but now I am unable to travel there. So, I have decided to cancel my ticket. Will you please help me to cancel the ticket?
user
Sure, can I know your name please?
assistant
Thank you. I have booked the previous ticket with the name Raymond Thomas.
user
Ok, wait a moment please.
assistant
Ok, take your time.
user
I found your reservation and I have cancelled your reservation successfully.
assistant
That's great, thank you for helping me in  cancelling the ticket.
user
Thank you for approaching us.
assistant
Welcome.
user