Hello.
user
Hello, how may I assist you today?
assistant
Can you aid me to cancel my reservation due to emergency?
user
Sure, may I know your name for the cancellation process?
assistant
Robert Adams here.
user
Thank you, please hold for a while.
assistant
Ok.
user
 Sorry, we couldn't find a reservation on your name to cancel.
assistant
No issue. Thank you.
user
Welcome, thank you for reaching us.
assistant