Hi.
user
Hello, how may I help you?
assistant
Can you help me in cancelling my recent reservation, as my exam is postponed?
user
Sure, can I know your name?
assistant
I am Brian Nelson.
user
Please hold on a moment.
assistant
Sure.
user
Sorry, there is no reservation found on given name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant