Hello.
user
Hello.
assistant
I am Ruth Hernandez.
user
Ruth, how can I aid you today?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
user
Sure, I will help you with this. Please wait for a moment.
assistant
Ok, take your time.
user
Sorry  Ruth, there is no reservation on your name.
assistant
That's ok. Anyways, thank you for your help.
user
You are welcome, have a good day.
assistant