Hello.
user
Hello. How may I help you today?
assistant
My trip got cancelled, so I want to cancel my ticket. Can you please help me in cancellation process?
user
Sure, I am glad to help you with that. Can I know your name?
assistant
Thank you for accepting my request. Ok, my name is Jonathan Perez.
user
Sorry for the trouble, there is no reservation found on your name.
assistant
It's ok, thank you for providing the information.
user
Thank you for approaching  us.
assistant