Hello.
user
Hello.
assistant
My name is Nicole Brown.
user
Hello Brown, how can I help you?
assistant
I was fallen sick due to bad weather here in my area. So I would like to cancel my current reservation. Could you help me in cancelling the reservation?
user
Sure, please wait for a while, I will check and get back to you.
assistant
Ok.
user
Sorry to tell that there is no reservation on your name.
assistant
That's ok.
user
Thank you for approaching us.
assistant
Thank you for your time.
user