Hello.
user
Hello. How may I guide you today?
assistant
I would like to cancel my reservation which is under my name. Can you please help me with that?
user
Sure, I will  help you with that. May I know your name please?
assistant
My name is Emma Moore.
user
I am sorry to say that there is no reservation found under your name.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for reaching us.
assistant
You are welcome.
user