Hello.
user
Hello.
assistant
My name is Carol Williams.
user
Carol, how may I help you?
assistant
I want to do some modifications in my existing reservation. Can you help me for that?
user
Sure, please give me a moment to check your ticket status.
assistant
Sure, I will wait for your response.
user
Sorry, no reservation is available by your name.
assistant
That's ok, thank you for checking.
user
Thank you for approaching us.
assistant