Hi.
user
Hello, how may I help you today?
assistant
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
user
Sure, I am here to help you with this. May I know your name please for further process?
assistant
Sure, my name is Rebecca Williams.
user
Sorry Williams, there is no reservation found as per your name to cancel in your database.
assistant
That's ok, thank you.
user
You are welcome.
assistant