Hello.
user
Hello, how may I aid you today?
assistant
I am Rachael Smith. I want to do some modifications in my previous reservation, due to some health issue. Can you please help me?
user
Sure, I am here to help you out. Please allow me a moment.
assistant
Sure, I will wait for your information.
user
Sorry Smith, there is no reservation on your name.
assistant
That's ok, not an issue. Anyway thank you for checking.
user
Thank you for reaching us.
assistant