Hello, myself John Thomas.
user
Hello. John, how may I guide you?
assistant
As my trip is cancelled due to a medical emergency, I would like to cancel my reservation. Could you help me in cancelling my previous reservation?
user
Sure, hold on for a moment.
assistant
Ok.
user
I am sorry, there are no reservations with your name.
assistant
No problem, as I already wanted to cancel the reservation.
user
Thank you, have a good day.
assistant
Thank you for your information.
user