Hello.
user
Hello, how can I aid you?
assistant
Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?
user
Ok, please can I know your name to amend the reservation?
assistant
I am Stephanie Thomas.
user
Ok, can you wait a moment?
assistant
Sure.
user
Thank you for waiting, sorry as per the reservation records your ticket is not available to change.
assistant
Ok, no issues.
user
Thank you for choosing our agency.
assistant