Hello.
user
Hello. How can I assist you?
assistant
My name is Brandon Parker. Owing to an emergency, I would like to change my existing reservation. Can you help me?
user
Sure Parker, please wait a moment.
assistant
Ok.
user
Sorry to say that, there is no reservation found on your name.
assistant
Its ok, no issues. Thank you for the information.
user
Thank you for approaching us.
assistant