Hi.
user
Hello, how may I help you?
assistant
i am Sharon Wilson.
user
Nice to meet you Wilson.
assistant
Suddenly my plan has changed due to bad whether, can you help in change my reservation?
user
Sure, please hold on for a moment.
assistant
Sure.
user
Sorry to say this Sharon, we could not find a flight under your name.
assistant
That's ok. Thank you for your help.
user
Thank you for reaching us.
assistant