Hello.
user
Hello, how can I help you today?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
 Let me know your name to check your reservation?
assistant
I am Dennis Wilson.
user
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
No problem, thanks for the information.
user
Thank you for choosing us.
assistant