Hello.
user
Hello. How may I help you?
assistant
I need to do some changes in my previous flight booking that I have booked a ticket with wrong airport codes, can you please help me with that?
user
Sure, can you help me with your name?
assistant
Richard Lee.
user
Sorry, there is no reservation found with your name.
assistant
It's ok, not a problem, thank you.
user
Thank you for reaching us.
assistant