Hello.
user
Hello, how may I aid you?
assistant
My name is Charles Miller. Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I am here to help you in cancelling the flight ticket.
assistant
Thank you.
user
Sorry Miller, there is no active reservation on your name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant