Hello.
user
Hello.
assistant
I am Edward Thomas.
user
What services are you looking for?
assistant
Suddenly I got a call from my manager to attend a meeting on the same departure date, so I need to change my existing reservation. Can you please help me?
user
Edward Thomas, please allow me to check with your existing reservation.
assistant
Sure, I will wait for your response.
user
Sorry to say but there is no active reservation found by your name.
assistant
That's ok, no problem.
user
Thank you for approaching our services.
assistant
Thank you for checking.
user
Have a nice day.
assistant