Hello. I am Jacob King.
user
Hello, how may I help you?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Sure, I will help you.
assistant
Thank you.
user
Please hold on a moment.
assistant
Sure.
user
Sorry, there is no reservation found on given name.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us.
assistant