Hello, I am Sandra Robinson.
user
Hello, How exactly I can serve you the best today?
assistant
I want to cancel my recent reservation due to ongoing tornado at my destination place. Can you please help me with cancellation process?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait a while.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Not a problem, thank you for your information.
user
Thank you for reaching us.
assistant