Hello.
user
Hello. How can I assist you?
assistant
Owing to emergency, I requesting you to change my existing reservation.
user
Ok, firstly let me check your reservation status. May I know your good name please?
assistant
My good name is Mark Evans.
user
Ok, please be on hold.
assistant
Sure.
user
Evans, there is no reservation found under your name to do changes in that.
assistant
Ok, not an issue. Thank you.
user
Thank you for choosing us.
assistant