Hello.
user
Hello, how may I abet you?
assistant
Owing to an emergency I had to request for this cancellation, Can you please help me?
user
Sure, may I know your good name for further process?
assistant
My name is Kimberly Martinez.
user
Thank you for sharing your name, please hold on.
assistant
Sure.
user
No reservation found with your name.
assistant
Ok, no issues.
user
Thank you for choosing us, have a nice day.
assistant
Thanks for your information.
user