Hello.
user
Hello, how may I help you now?
assistant
I want to cancel my recent reservation due to sudden postpone of my exams. Can you help me in doing that?
user
Sure, may I know your name please?
assistant
Joseph Williams here.
user
Please hold on a moment, I will get back to you with the status of your reservation.
assistant
Sure.
user
Thanks for your time, no reservation was found on your name in the database.
assistant
ok, no issues. Thank you.
user
Thank you for reaching us.
assistant