Hello.
user
Hello, how can I aid you today?
assistant
I want to change my existing reservation, due to postpone of my examination. Can you help me out?
user
Sure, Please provide your name to find your reservation.
assistant
Myself Richard Martin.
user
Please, wait.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
OK, not an issue. Thank you for your kind information.
user
Thank you for reaching us.
assistant