Hello.
user
Hello. How may I assist you?
assistant
Can you please help me to cancel my reservation due to heavy snowfall at my destination place?
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, I am Christine Thompson.
user
Wait a moment please.
assistant
Sure.
user
Christine Thompson, we haven't found any reservation under your name in our database.
assistant
No worries, thank you.
user
Thank you for choosing us.
assistant