Hello.
user
Hello. How may I serve you today?
assistant
I want to cancel my reservation due to bad weather at my place. Can you help me cancel my reservation?
user
Sure, I'll help you in cancellation. Please let me know your name to check the reservation status.
assistant
My name is Timothy Williams.
user
Ok, please wait a while.
assistant
Ok.
user
Thank you for waiting, unfortunately there is no reservation found by this name.
assistant
It's ok, thank you for the response.
user
Thank you for reaching us.
assistant