Hi.
user
Hello. How can I render you today?
assistant
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know on whose name the ticket has been reserved formerly?
assistant
Ruth Scott.
user
Sorry Ruth Scott, there are no flights reserved on your given name formerly.
assistant
Ok, no problem. Thanks for your information.
user
Welcome, thank you for choosing us. Have a great day.
assistant