Hello.
user
Hello, how may I serve you at this moment?
assistant
I want to cancel my recent reservation due to sudden postpone of my exams dates. Can you help me with that?
user
Sure, may I know your name?
assistant
Jennifer Taylor here.
user
Please wait, I will check the reservation on your name and get back to you.
assistant
Sure.
user
Sorry, there is no reservation found on your name to cancel.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant