Hello, I am Jessica Young.
user
Hello, how may I aid you?
assistant
I want to cancel my ticket due to an emergency. Can you help me?
user
Sure, hold on for a moment. Let me check.
assistant
Take your time.
user
Sorry Young, there are no flights reserved on your given name.
assistant
No issues. Thank you for checking.
user
Welcome, thank you for choosing us. Have a great day.
assistant
You are welcome.
user