Hello.
user
Hello, how can I provide assistance to you?
assistant
I want to change my existing reservation, as my exams got postponed. Can you please help me out with it?
user
Sure, I can help you and can I know your name for checking purpose?
assistant
Thank you, Brandon Jackson is my name.
user
Ok, please wait for a while.
assistant
Ok, sure.
user
Thanks for waiting, there is no active reservation found on your name in the database.
assistant
Ok, not an issue. Thank you for the information.
user
Thank you for opting us.
assistant