Hello.
user
Hello. How may I assist you?
assistant
I want to cancel my reservation, so please help me in the cancellation.
user
Sure, I am here to help you out. May I know your name please?
assistant
Myself Jack Smith.
user
Wait a moment please.
assistant
Ok.
user
Jack Smith, we haven't found any reservation under your name in our database.
assistant
Not an issue. Thank you.
user
Thank you for choosing us.
assistant