Hi.
user
Hello, how may I help you?
assistant
Due to heavy snow-storm, my exams was cancelled. So, I want to cancel my recent reservation.
user
Sure. Please let me know your name.
assistant
I am Steven Smith.
user
Ok, please wait a minute. Thank you for being patient. We found a reservation matching with your name. Do you confirmed to cancel your reservation?
assistant
Yes.
user
Ok, your reservation has been cancelled.
assistant
Thank you for your help in cancellation of ticket.
user
Thank you and have a great day.
assistant