Hello.
user
Hello, how may I serve you today?
assistant
I am Sandra Gonzalez. I want to change reservation due to cancellation of my football match. Help me to change my reservation.
user
Sure, I will help you. Please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found on your given name.
assistant
Ok, thank you.
user
Thanks for choosing us.
assistant