Hello.
user
Hello, how can I assist you?
assistant
As my meeting got postponed with my client, can you please help me in cancelling my existing reservation?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
I am Shirley Lee.
user
Sorry, we found no reservation on your given name.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for reaching us.
assistant