Hello.
user
Hello, how may I aid you today from my end?
assistant
I am Frank Wright, want to cancel my reservation. Can you please help me?
user
Sure, I am here to help you out. Please allow me a moment.
assistant
Sure, take your time.
user
Sorry  Frank Wright, there is no reservation on your name in our database.
assistant
That's fine, thank you.
user
Thank you for reaching us.
assistant