Hi. I am Joshua Scott.
user
Hello, how can I help you?
assistant
I would like to change my existing reservation due to postpone of launching a new product. Can you help me in my changing reservation?
user
Sure, please wait a minute.
assistant
Sure.
user
There is no reservation with your name.
assistant
Not an issue, thank you for your quick response.
user
Thank you for reaching us.
assistant