Hello.
user
Hello, how may I oblige you today?
assistant
Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?
user
Sure, may I know your good name?
assistant
I am Mark Scott.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, no problem. Thanks for the information.
user
Thank you for opting us.
assistant