Hello.
user
Hello.
assistant
Mark Perez here.
user
How can I assist you?
assistant
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Yes, I can help you.
assistant
Thank you.
user
Give me a moment.
assistant
Ok, take your time.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you for contacting us.
assistant