Hello.
user
Hello, how may I assist you?
assistant
I am Sarah Martinez. I need to cancel my recent reservation due to postpone of my conference.
user
Sure, let me check the status and get back to you.
assistant
Could you please help me in doing that?
user
We could not find any active reservation by your name in our data base.
assistant
No problem, thank you for your information.
user
Thank you for reaching us.
assistant