Hello.
user
Hello, welcome to Global agency.
assistant
Eric Green is my name, I approached you for some help in changing my existing reservation details. Will you help me?
user
Sure, I can help you to change your reservation. Let me check your reserved ticket status in our database.
assistant
Ok.
user
Sorry Eric, we could not find a reservation by your name.
assistant
Well, may be the booking have mistakes.
user
Thank you for contacting our agency.
assistant
Thanks a lot for your response.
user