Hello.
user
Hello, how can I help you?
assistant
Myself Thomas Moore, due to some business meeting I am going to cancel my reservation. Could you please help me in cancelling the reservation?
user
Sure, I will help you. Please wait, I will check your reservation status and get back to you.
assistant
Sure, I will wait for your response.
user
Sorry, I have not found any reservation under your name in our database.
assistant
Not a big problem, anyhow thank you very much for your help.
user
You are welcome and thank you for contacting us.
assistant