Hello.
user
Hello, how may I help you?
assistant
Owing an emergency, I want to cancel my reservation. Can you please help me out?
user
Sure, I will help you. May I know your name?
assistant
My name is Patrick King.
user
Thank you. Please stay on hold for a while.
assistant
Sure, I will wait for your response.
user
Patrick King, there is no reservation found under your name in our database.
assistant
That' ok, thank you for checking.
user
You are most welcome.
assistant