Hello.
user
Hello.
assistant
My name is Charles Robinson.
user
How can I assist you?
assistant
Due to a minor accident, my family trip is cancelled. Can you help me in cancelling the reservation?
user
Sure, please give me a minute and I will be back with your details.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
That's ok. Thank you for your time.
user
Thank you, have a good day.
assistant