Hi.
user
Hello.
assistant
My name is Karen Thomas.
user
How may I help you?
assistant
Owing to emergency, I need to change my existing reservation. Please help me in that.
user
Please hold on a moment.
assistant
Sure.
user
Thanks for your time, there is no reservation found on your name to change it.
assistant
No problem, thanks for your information.
user
Thanks for choosing us, have a good day.
assistant