Hello, I am Dorothy Taylor.
user
Hello. How can I serve you?
assistant
Will you be my helping hand in changing my reservation as the food festival which I want to attend got postponed?
user
Sure. Give me a minute.
assistant
Ok.
user
Thanks for your time. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
It's ok, thank you for your information.
user
Thank you for choosing us.
assistant