Hello,.
user
Hello, how may I help you now?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me with that?
user
Sure, I will assist you.
assistant
Thank you.
user
May I know your name please?
assistant
Brian Wright, is my name.
user
Please be on hold. Sorry, we did not find any reservation in your name.
assistant
Ok, not a problem.
user
Thank you for reaching us.
assistant
Thanks for your service.
user