Hello.
user
Hello, how may I help you?
assistant
I want to change my existing reservation due to bad weather condition, can you please help me with that?
user
Sure, can you please help me with your name?
assistant
My name is Debra Jackson.
user
Thank you. I will check your reservation status and let you know.
assistant
Ok.
user
Sorry, I have not found any reservation under your name in our database.
assistant
No problem, thank you.
user
You are welcome and thank you for reaching us.
assistant