Hi.
user
Hello. How can I help you?
assistant
I want to cancel my recent reservation. My mother is not feeling well I need to take my mother to hospital. So can you please help me out?
user
Sure, may I know your name for cancelling your reservation?
assistant
I have reserved my flight ticket with my name Justin Lewis.
user
I am sorry no reservation found on your name.
assistant
Ok, fine thank you for your help.
user
Thank you for choosing us.
assistant