Hello.
user
Hello, how may I help you today?
assistant
My holiday vacation has been postponed, can you please help me for changing the existing reservation?
user
Sure, I will help you with this.
assistant
Thank you.
user
May I know your name please for further process of booking?
assistant
Sure, my name is Pamela Hall.
user
Ok, please be online to check and get back to you.
assistant
Ok.
user
Sorry Pamela, there is no reservation found as per your name to change your reservation.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant