Hello.
user
Hello, how can I aid you?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, can you please let me know your name?
assistant
I am Justin Roberts.
user
Sorry, there is no active reservation found under your name to cancel.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for reaching us.
assistant