Hello.
user
Hello.
assistant
I am Melissa Hill.
user
How can I help you Melissa Hill.
assistant
I have already reserved my ticket, but now I want to cancel my reservation.
user
Sure,please wait a moment I will inform you.
assistant
Sure.
user
Sorry, there is no reservation on your name.
assistant
Thanks for your valuable information.
user
Thank you for contacting us.
assistant