Hello.
user
Hello, how may I help you?
assistant
Actually my exam is postponed so that I want to change my existing reservation can you help me?
user
Sure, could you please mention your name?
assistant
Yes, I am Barbara Jones.
user
Ok, please hold on for a moment.
assistant
Ok, sure.
user
Sorry Barbara Jones, there is no reservation found on your name.
assistant
Ok, thank you.
user
Thank you, for reaching us.
assistant