Hi.
user
Hello. How may  I help you today?
assistant
Due to some health issues, I need to cancel my reservation. Can you please help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
I am Kevin Scott.
user
Ok, please wait for some time.
assistant
Ok.
user
Thanks for waiting. Sorry, there is no reservation found on your name in our data base.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant