Hello.
user
Hello. How can I assist you today?
assistant
I am trying to change my details in the past ticket because my examination is postponed. Can you help me in changing the ticket?
user
Sure, I will help you with changing your reservation.
assistant
Thank you.
user
Can I have your good name to check reservation status?
assistant
My name is Mark Jones.
user
Ok, please wait a moment.
assistant
Ok, I will wait for your response.
user
Thank you for waiting. Sorry Jones, there is no reservation found under your name to change.
assistant
It's ok, anyway's thank you for the information.
user
My pleasure. Thank you for choosing us, have a good day.
assistant
Thank you.
user