Hello.
user
Hello, how may I assist you today?
assistant
Owing an emergency want to change my reservation, can you help me with it please?
user
Sure, may I know your name for the changing process?
assistant
My name is Gary Thompson.
user
Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.
assistant
That's fine, thank you for the help.
user
Welcome, thank you for reaching us.
assistant