Hello.
user
Hello, how may I render you today?
assistant
I want to cancel my ticket as I am sick, could you help me out?
user
Sure, I am here to help you.
assistant
My name is Matthew Allen.
user
Thanks for your name, please wait for a while.
assistant
Ok.
user
Thanks for waiting. We found reservation with your name. Shall I proceed to cancel?
assistant
Yes, you can proceed.
user
Your ticket has been cancelled with your name.
assistant
Thank you for assisting me.
user
Thank you for reaching us, have a good day.
assistant