Hello.
user
Hello. How can I help you?
assistant
My name is Nicholas Garcia. I booked a flight to New York, but now I am not interested in this trip. Can you help me with cancellation?
user
Yes, I can help you.
assistant
Thanks.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Oh! No, how is that possible. Anyways, thank you for checking.
user
Thank you for reaching us.
assistant
Most welcome.
user