Hello.
user
Hello, how can I assist you?
assistant
Owing to an emergency I had to request for this cancellation. Can you please help to cancel my recent reservation?
user
Sure, May I know your name?
assistant
Susan Martinez is my name.
user
Ok, please wait for a while.
assistant
Sure, I will wait.
user
Thank you for being patient, we are sorry to inform you that there was no reservation found on your name.
assistant
Ok, no problem. Thanks for your kind information.
user
Thank you for availing us.
assistant