Hello, I am Shirley Moore.
user
Hello, how can I assist you for the day?
assistant
I want to cancel my reservation as plan to enjoy the hummer ride got cancelled due to the damage caused by road rampage. Can you help me with this?
user
Sure, we are here to serve you. May I know When was your reservation made?
assistant
I guess it was made a couple of days ago.
user
Because you booked a flight over 24 hours ago, you will be receiving only 85% of the amount.
assistant
I understand. Please proceed to cancel.
user
Your request for the cancellation has been processed. The refund will be initiated with in few working hours.
assistant
Thank you for the prompt service.
user
Thank you choosing our service, have a nice day.
assistant