Hello.
user
Hello, how may I guide you today?
assistant
Owing to an emergency I want to cancel my reservation can you help me?
user
Sure, I will help you on that. Could you please provide your name to check your previous reservation status?
assistant
I am Amy Anderson.
user
Ok Amy, please hold on.
assistant
Ok.
user
Thank you for waiting. Sorry Amy, there is no reservation found under your name in our records.
assistant
Thank you for checking.
user
Thank you for reaching us, have a great day.
assistant