Hi.
user
Hello, how may I assist you today?
assistant
Owing an emergency I want to change my existing flight, can you please help me with this?
user
Sure, may I know your name?
assistant
Jessica Jones here.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Not an issue, thank you for checking.
user
Thank you for reaching us.
assistant