Hello.
user
Hello, how may I help you?
assistant
Can you please help me with changing my previous reservation now?
user
Sure, may I know your name?
assistant
My name is Anna Scott.
user
Please wait for a minute.
assistant
Sure.
user
Sorry, there is no reservation found on your name to change.
assistant
Oh! That's fine. Thank you for checking.
user
Thank you for reaching us.
assistant
Most welcome.
user