Hello.
user
Hello. How may I help you?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure. Can you tell me your name please?
assistant
Virginia Martin here.
user
Please wait.
assistant
Sure.
user
I have searched online but I could not find your flight reservation to cancel it.
assistant
No issue, Thanks for the information.
user
Thank you.
assistant