Hello. My name is Mark Williams.
user
Hello, how may I assist you?
assistant
I would like to cancel my reservation, could you help me out?
user
Sure, please wait a moment.
assistant
Sure, take your time.
user
We found a reservation on your name, shall I cancel it?
assistant
Please proceed.
user
Your reservation has been cancelled.
assistant
Thank you for your help.
user
Thank you for reaching us.
assistant