Hello.
user
Hello. How may I assist you at this moment?
assistant
My name is Christine Wright, I want to change my reservation as my plan to visit Boston is postponed. Can you change my reservation?
user
Sure, I am glad to help you with that.
assistant
Thank you.
user
Please wait for a minute.
assistant
Sure.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
Thank you for the information.
user
Thank you for approaching us.
assistant