Hello.
user
Hello. How can I assist you today?
assistant
I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?
user
Sure, will you mention the name for checking the reservation?
assistant
Sure, my name is Rachel Collins.
user
Please give me a moment.
assistant
Ok.
user
Thank you for waiting.
assistant
Oh! It's ok no problem.
user
There is no reservation found under your name.
assistant
Thank you for your information.
user
Welcome, have a great day.
assistant