Hello.
user
Hello. How may I help you?
assistant
I want to cancel my recent ticket because my trip got cancelled suddenly. Can you help me with that?
user
Sure, I will help you in cancelling the ticket.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Laura Lee.
user
Please wait a moment.
assistant
Ok.
user
Sorry, there are no reservations found.
assistant
It's ok, thank you.
user
Thank you for reaching us.
assistant