Hi, I am Scott Nelson.
user
Hello, how can I aid you?
assistant
Owing an emergence, I want to change my existing reservation. Can you please help me with it?
user
Sure, we are perky to assist you.
assistant
Thank you.
user
Please be on hold.
assistant
Ok.
user
Thanks for your time, there is no reservation found on your name.
assistant
No problem, thanks for the information.
user
Thank you for choosing our travel agency.
assistant