Hi.
user
Hello, how may I help you?
assistant
I am Emily Wilson, due to an emergency, I am unable to catch the flight on the dates which I have reserved, so can you please help me in changing my flight ticket booking?
user
Sure, I will help you with the change of flight reservation.
assistant
Thank you.
user
Thanks for waiting. But I am sorry to say that there is no flight reservation on your name to change it.
assistant
Oh! It's ok no problem, thank you for your quick response.
user
Thank you.
assistant