Hello, I am Stephen Parker.
user
Hello, how can I help you today?
assistant
As I am fallen sick suddenly due to bad weather, I would like to cancel my recent reservation, so can you help me out with cancellation?
user
Sure, please wait for a moment.
assistant
Ok.
user
Thanks for waiting, sorry to say that, no reservation was found with your good name.
assistant
Not a problem, thank you.
user
Thank you for opting us.
assistant