Hi.
user
Hello, may I know your good name please?
assistant
I am Barbara Jones.
user
How can I assist you today?
assistant
I need to change my existing reservation due to owing an announcement one of my friend met with an accident.
user
Thanks for giving your details, there is no reservation on your name.
assistant
Not an issue. Thanks for your kind response.
user
Thank you choosing us. Have a nice day.
assistant