Hello.
user
Hello, how can I help you?
assistant
I would like to cancel my trip, please help me in changing my existing reservation.
user
Sure, please provide me your name to check the status.
assistant
My name is Gary Taylor.
user
Gary, there are no active reservations found with your details.
assistant
Ok, not a problem. Thank you for your information.
user
Thank you for contacting our agency.
assistant