Hello, I am Samantha Robinson.
user
Hello, how can I help you?
assistant
Due to sudden death of my grandmother I need to cancel my recent reservation can you please help me in cancelling my reservation?
user
Sure, please wait for a moment, I will check and get back to you.
assistant
Sure.
user
Sorry, there was no reservation found with your name.
assistant
No problem. Thank you for the information.
user
Thank you for opting us.
assistant