Hello. Steven Mitchell here.
user
Hello. How can I help you today?
assistant
Due to some reason, I am unable to travel. Can you cancel my ticket?
user
Sure, I will help you with that.
assistant
Thanks.
user
Please wait a moment, I will check your reservation status.
assistant
Sure.
user
There is no previous reservation available in your name Steven Mitchell.
assistant
It's ok. Anyway, thank you for checking.
user