Hello.
user
Hello, how can I help you?
assistant
I have to cancel my reservation due to my planned trip got cancelled. So please help me with that.
user
Sure, may I know your name please?
assistant
Thank you. Please check the reservation with my name Virginia Taylor.
user
Ok, please wait for a moment.
assistant
Sure, take your time.
user
Sorry, there was no reservation found with your given name.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Thank you for opting us.
assistant
Most welcome.
user