Hello.
user
Hello, how can I serve you now?
assistant
 I need to cancel my recent reservation due to my scheduled examination dates has been postponed. Can you help me?
user
Sure, I will help you with that. May I know your name?
assistant
Emma Martinez here.
user
Please wait for a while.
assistant
Sure.
user
Thank you for waiting, sorry there is no reservation found on your name.
assistant
No problem, Thank you.
user
Thank you for reaching us.
assistant