Hi,. I am Ronald Baker.
user
Hello, how can I help you?
assistant
Due to sudden demise of my grand father I need to cancel my recent reservation. Will you help me in cancelling my ticket?
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry, there was no reservation found on your name.
assistant
Ok, no problem. Thank you for sharing the information.
user
Thank you for opting us.
assistant