Hi.
user
Hello. How may I serve you today?
assistant
     Would it be possible to cancel my reservation, which I have done with my name?
user
Sure, I am happy to help you with that. May I know your good name to check your reservation status?
assistant
My name is Timothy Smith.
user
Ok, please be on hold for a while.
assistant
Ok.
user
Ok, no reservation has found on your name in our in our records.
assistant
That's ok, thank you for the response.
user
Thank you for choosing us, have a good day.
assistant