Hello.
user
Hello. How can I help you right now?
assistant
I want to cancel my reservation due to heavy rains, so please help me to cancel.
user
Sure, I am happy to help you.
assistant
Thank you.
user
Can I know your name for checking purpose?
assistant
Sure, I am Jonathan Carter.
user
Sorry to inform you, there is no reservation found on your name in our data base to help you in cancellation.
assistant
No issues, thank you.
user
You are most welcome and thank you for reaching us.
assistant