Hi.
user
Hello. How may I help you?
assistant
I need to change my existing reservation owing to an emergency.
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
My name is Joshua Edwards.
user
I am sorry to say you that there is no reservation found under your name in our database.
assistant
Thank you.
user
Thank you for choosing us.
assistant