Hello.
user
Hello. How can I help you at this moment?
assistant
Can you please aid me to change my recent reservation as I want to travel in economy class?
user
Sure, I am here to help you with this.
assistant
Thank you.
user
Can you please provide the name on which you have done the reservation previously?
assistant
Sure, I had done reservation under the name Robert King.
user
Hold on a moment please.
assistant
Sure, I will wait.
user
Robert King, there is no active reservation found under your name in our database.
assistant
Thank you for checking.
user
Thank you for contacting us.
assistant