Hello.
user
Hello. How can I aid you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, I am happy to help you. On whose name your past ticket is reserved?
assistant
On the name of David Jones.
user
Ok, thank you for providing, please give me a couple of seconds to check your reservation.
assistant
Sure, take your time.
user
Sorry to tell you that, there is no reservation found with your name. I think your previous ticket is no reserved properly before.
assistant
That's ok, no issues. Thank you for the information.
user
Thank you for choosing us, keep contacting us. Have a nice day.
assistant