Hello. Stephen Adams here.
user
Hello. How may I assist you Stephen Adams?
assistant
Due to my health issue, I am unable to travel. Can you cancel my reservation?
user
Sure, I am here to help you. Please wait a moment, let me check.
assistant
Ok.
user
There is no reservation found on your name.
assistant
It's ok.
user
Thanks for reaching us, hope your will recover soon.
assistant
Thank you for searching.
user