Hello.
user
Hello, how may I assist you?
assistant
Could you please help me to cancel my recent reservation as my plan to meet my grand parents got postpone?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name please to check the reservation list?
assistant
My name is Donna Young.
user
Sorry Donna Young there is no active reservation on your name.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant