Hello.
user
Hello. How may I assist you today?
assistant
I would like to cancel my reservation due to some personal issues, can you please help me out with that?
user
Sure, before proceeding please provide me your name.
assistant
Thank you. Myself Mary Lee.
user
Based on your name we haven't found any reservation to cancel.
assistant
Ok, no problem. Thank you for checking out.
user
Thanks for reaching us.
assistant