Hello.
user
Hello, how may I help you today?
assistant
My name is Elizabeth Moore. Owing to an emergency I want to cancel my recent reservation, can you please do it for me?
user
Ok, let me check with your previous booking for a moment.
assistant
Sure, take your time.
user
Sorry to inform you, there is no flight available on your request.
assistant
That's ok, thank you for the information.
user
Sorry, no reservation found by your name. Thank you for choosing us.
assistant