Hello.
user
Hello. How can I assist you today?
assistant
I want to change my existing reservation due to some health issue. Could you help me?
user
Sure, may I know your name to check for the previous reservation?
assistant
Sure, I am Kathleen Hill.
user
Give me a moment.
assistant
Ok.
user
Kathleen, there is no reservation found under your name.
assistant
Ok, not a problem. Thank you for your information.
user
Thank you for reaching us.
assistant