Hello. Lisa Thompson here.
user
Hello, how can I help you?
assistant
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Sure, I'll help you in that.
assistant
Thank you.
user
Can you please be on hold for few seconds?
assistant
Sure, take your time.
user
Lisa, I have searched for your reservation but I didn't find any reservation active under your name to do cancellation.
assistant
Oh! I think the ticket was not booked due to server issue.
user
Yes, may be.
assistant
Thank you for the information.
user
Thank you so much for choosing us.
assistant
Welcome.
user