Hello.
user
Hello, how may I help you?
assistant
I want to change my reservation due to some emergency issues, so please aid me in changing.
user
Sure, can I know your name?
assistant
Sure, I am Jessica Perez from Oakland.
user
Ok, please hold on a moment.
assistant
Sure.
user
Sorry Jessica, there is no reservation found on given name.
assistant
No worries, thanks for your support.
user
Thank you for reaching us.
assistant