Hello.
user
Hello, how may I aid you for today?
assistant
I am Virginia Robinson and I have to change my flight ticket reservation that I am unable to travel, can you help me?
user
Sure, I will help you with that.
assistant
Thank you.
user
Sorry Robinson, there is no active reservations under your name to change.
assistant
Ok, that's fine, thank you for your great service and information.
user
It's my pleasure, thank you for reaching out here.
assistant