Hello.
user
Hello. How may I help you?
assistant
Owning to an emergency, I want to cancel my recent reservation. Can you help me?
user
Sure, I am here to help you with the ticket cancellation. Can I know your name please?
assistant
Thank you for accepting my request, I am Ashley Taylor.
user
Ok, please wait a minute.
assistant
Sure.
user
Sorry to intimate you that, there is no active reservation found with your name in our database to cancel the ticket.
assistant
That's fine, no problem. Thank you for your information.
user
You are welcome. Thank you for reaching us.
assistant