Hello, I am Emma Edwards.
user
Hello, how can I assist you?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, We are happy to help you. Please wait for a while. I will check with the reservation status and let you know.
assistant
Ok.
user
Thanks for your patience. There was no reservation found on your name.
assistant
No problem, Thank you.
user
Thank you for contacting us. Have a good day.
assistant