Hello.
user
Hello, how may I support you?
assistant
Earlier I have made a reservation, but your agent misplaced my travel dates , so I need to modify my reservation. Can you help me to change my existing reservation?
user
Sure, on what name your reservation was made earlier?
assistant
I have made my earlier reservation on name David Thompson.
user
Ok, let me check the status and revert to you.
assistant
Sure.
user
There is no active reservation found b the name you mentioned.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant