Hello.
user
Hello. How may I aid you?
assistant
Due to bad weather conditions, I need to cancel my existing reservation. Can you please help me in that?
user
Sure, I am glad to help you out.
assistant
Thank you.
user
May I know your name to check your reservation status?
assistant
I am Charles Clark.
user
Sorry, there is no reservation found on your name in our records.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for reaching us.
assistant