Hello.
user
Hello, how may I assist you?
assistant
I am Nicholas Young. Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.
user
Sure, may I know your name?
assistant
I already mentioned above.
user
We found a reservation, shall I cancel your reservation?
assistant
Sure, you can proceed to cancellation.
user
Your reservation has been cancelled.
assistant
Thank you.
user
Thank you.
assistant