Hello,.
user
Hello, how can I assist you today?
assistant
I want to cancel my recent reservation due to sudden demise of my grand father. Can you help me in cancelling my ticket?
user
Sure, may I know your good name?
assistant
I am  Justin Evans.
user
Please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is a reservation found on your name. Shall I cancel?
assistant
Ok, proceed with my cancellation.
user
Your reservation has been cancelled.
assistant
Thank you for assisting me.
user
Thank you for reaching us.
assistant