Hi.
user
Hello, how may I oblige you today?
assistant
I want to change my existing reservation due to my health issues, can you please help me with this?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
My name is Benjamin Carter.
user
Please wait a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Not a problem, thank you for checking.
user
Thank you for opting us.
assistant