Hello,.
user
Hi. How may I support you today?
assistant
Due to some emergency situation in my city, I would like to change my existing reservation. Can you help me with that?
user
Sure, may I know your name?
assistant
I am Virginia Brown.
user
Please wait a moment I will check and get back to you.
assistant
Ok.
user
Thanks for waiting, there is no reservation found with your name.
assistant
Ok, No issue.
user
Thanks for contacting us, have a nice day.
assistant
Thank you.
user