Hello, I am Matthew Jackson.
user
Hello, how may I provide assistance for you?
assistant
Due to postpone of my plan to visit Houston zoo, I want to cancel my reservation.
user
Sure, please wait a moment I'll check your details and revert you.
assistant
Ok.
user
Sorry to say, I didn't found any details on your name in my database.
assistant
Not a problem, thank you.
user
Thanks for availing us, have a good day.
assistant