Hello.
user
Hello, how may I guide you?
assistant
Can you please cancel my existing reservation as my planned holiday trip got cancelled?
user
Sure, may I know your name please?
assistant
I am Melissa Williams.
user
Ok, please wait a minute.
assistant
Sure.
user
Sorry Melissa, there is no reservation found under your name.
assistant
It's ok, thank you for the information.
user
Most welcome.
assistant