Hello.
user
Hello. How can I serve you?
assistant
I am Richard Rodriguez. I would like to Change my existing reservation, due to heavy rains. Can you please help me?
user
Sure, We are here to help you. Please wait a while.
assistant
Sure, I will wait for your response.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
No problem, thank you for checking.
user
Thank you for picking us.
assistant