Hello.
user
Hello.
assistant
Paul Jackson here.
user
Paul Jackson, how may I assist you?
assistant
I just want to change my previous reservation due to postponed of my exams, can you please help me with that?
user
Sure, I am here to help you. Hold on for a moment. Let me check in our data base.
assistant
Sure.
user
Sorry Paul Jackson, there are no flights reserved on your given name formerly.
assistant
No problem, thank you for the information.
user
Welcome, thank you for choosing us. Have a great day.
assistant