Hello.
user
Hello, how may I help you?
assistant
My friend met with an accident, I would like to change my existing reservation. Please help me out.
user
Ok, may I know your name please to check the reservation status?
assistant
Sure, my name is Mary Mitchell.
user
Mary, there is no reservation found with your details.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us, hope your friend recovers soon.
assistant
Welcome.
user