Hello.
user
Hello, how may I guide you today?
assistant
My grandfather want to cancel his reservation because he is not feeling well, can you please help me out?
user
Sure, can you please mention your name for further processing? I will help you in this.
assistant
Sure, his name is Gregory Smith.
user
Smith, please wait for a moment.
assistant
Sure.
user
Sorry Smith, there is no reservation found on your name to cancel your reservation.
assistant
No problem, thank you for checking.
user
You are welcome.
assistant