Hello,.
user
Hello, how can I guide you?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, may I know your name for checking?
assistant
Sure, my name is Gregory Nelson.
user
Give me a minute.
assistant
Ok.
user
Sorry, there is no reservation found under your name.
assistant
Ok, no issues. Thank you for your help.
user
Thank you for reaching us.
assistant