Hello.
user
Hello, how may I help you today?
assistant
Due to some emergency I need to change my reservation can you help me out with it?
user
Please wait for a while. Can I have your name please?
assistant
Sure. I am Pamela Edwards.
user
There is no reservation found with your given name.
assistant
No problem. Thank you for the information.
user
Thank you for reaching us.
assistant