Hello. I am Stephen Wright.
user
Hello, how may I oblige you today?
assistant
I need to change my existing reservation due to postpone of my exams. Could you please help me?
user
Sure, I am happy to help you. Please wait for a couple of seconds.
assistant
Sure.
user
Thanks for waiting, no active reservation was found on the name of Stephen Wright.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant