Hello.
user
Hello, how may I serve you today?
assistant
I want change my reservation as in new reservation I want a direct flight for my journey. Can you help me to change my reservation?
user
Sure, hold on a minute.
assistant
Sure.
user
To proceed further may I know your name?
assistant
Sure, my name is Gary Edwards.
user
No reservation found on your name.
assistant
No problem, thanks for your help.
user
Thank you for opting us.
assistant