Hello, I am Richard Lee.
user
Hello, How can I provide assistance to you?
assistant
As the Music festival which I want to attend got postponed.So, can you please cancel my reservation?
user
Sure, I will help you with that. Please wait a while.
assistant
Ok.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, thanks for the information.
user
Thank you for choosing us, Have a great day.
assistant