Hello, I am Mark Parker.
user
Hello Mark Parker, how can I support you?
assistant
As my schedule of Phoenix Hot Air Balloon Ride got cancelled. Can you please help me out in cancelling my recent reservation?
user
Sure, we are happy to service you. Please wait for a moment.
assistant
Sure.
user
Thanks for your time, we did not find any reservation based on your name.
assistant
OK, no problem. Thank you for the information.
user
Thanks for contacting us.
assistant