Hi.
user
Hello, how may I help you?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, may I know your name please?
assistant
I am Helen Moore.
user
Ok, please wait for a moment.
assistant
Sure.
user
We found a reservation with your given name and it has been cancelled.
assistant
Thank you.
user
Thank you for opting us.
assistant