Hello.
user
Hello, how may I assist you today?
assistant
Can you please change my existing reservation as my plan to attend a flower festival got postponed?
user
Sure, can I know your name please?
assistant
I am Charles Robinson.
user
Please wait.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for reaching us.
assistant