Hello.
user
Hello, how may I assist you?
assistant
Could you please help me to cancel my recent reservation as my plan to meet my grand parents got postpone?
user
Sure, I will help you.
assistant
Thank you.
user
Could you please provide me your name?
assistant
My name is Deborah Adams.
user
Sorry, there is no active reservation on your name.
assistant
No problem, thank you.
user
Thank you so much for choosing us.
assistant