Hello.
user
Hello, how may I serve you?
assistant
I am Virginia Harris. I want to cancel my reservation as my grandfather is going through a surgery, help me in cancelling my reservation.
user
Sure, please give me a moment to check your details and revert to you.
assistant
Sure.
user
Virginia Harris, we have found a reservation on your name. Are you sure to cancel it?
assistant
Please go with cancelling.
user
Your reservation has been cancelled successfully.
assistant
Thank you for your assistance.
user
Thank you for consulting us.
assistant