Hi.
user
Hello, how may I help you?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, may I know your name?
assistant
I am Sandra Lopez.
user
Wait a minute.
assistant
Sure.
user
We found your active reservation and it has been cancelled.
assistant
Thanks for the service.
user
Thank you for reaching us.
assistant