Hello.
user
Hello, how can I aid you?
assistant
I want to cancel my ticket due to family issues.
user
May I know your name to check with the reservation status?
assistant
Catherine Collins here.
user
Please wait a moment.
assistant
Sure.
user
Thank you for waiting, regret to inform that there is no active reservation found under your name to cancel.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant