Hello.
user
Hello. How can I help you?
assistant
Owning to an emergency I want to change my existing reservation. Can you help me?
user
Sure, I'll definitely help you in that. May I know your good name please?
assistant
Sure, I am Michelle Allen.
user
Fine, please be on hold.
assistant
Sure.
user
There is no reservation found active under your name to do changes in that.
assistant
Ok, not a problem. Thank you for your information.
user
Thank you for choosing us.
assistant