Hi.
user
Hello, how may I help you?
assistant
I am Frank Hernandez. I am trying to cancel my recent reservation because the planned trip got cancelled suddenly due to some financial issues in the family. Can you help me in cancelling the ticket?
user
Sure, please wait for a moment to check your details.
assistant
Ok.
user
No reservation found on your name for this search.
assistant
That's ok, thank you.
user
Thank you for reaching us, have a nice day.
assistant