Hi.
user
Hello, how can I assist you today?
assistant
I just want to cancel my existing reservation as my trip got cancelled due to my illness. Can you please help me with that?
user
Sure, may I know your name please?
assistant
My name is Virginia Phillips.
user
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
No worries at all, thank you for your information.
user
Thank you.
assistant