Hello.
user
Hello, how may I help you?
assistant
I am Debra Hernandez. I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, please wait for a while.
assistant
Ok.
user
Sorry, I am sorry to inform you that there is no active reservation found with your name in our records.
assistant
No problem, thanks for your information.
user
My pleasure.
assistant