Hi.
user
Hello, how may I help you?
assistant
Owing to an emergency, my business conference got cancelled. So I want you to cancel my existing reservation.
user
Sure, I will help you. May I know your good name please?
assistant
Sure, Mark White here.
user
Please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found on your given name.
assistant
Ok, not an issue. Thank you for your help.
user
Thanks for choosing us.
assistant