Hello.
user
Hello.
assistant
Gary Moore here.
user
Moore, how can I assist you?
assistant
I would like to cancel my reservation because my childhood friend met with an accident.
user
Sure, I will help you in cancelling your reservation. Please wait for a while, I will check your reservation status and get back to you.
assistant
Sure, I will wait for your reply.
user
Moore, I have not found any reservation by your name in our database.
assistant
Ok, not an issue. Thank you for your help.
user
You are welcome and thank you for contacting us.
assistant