Hi.
user
Hello. How may I guide you today?
assistant
I want to cancel my reservation which is done recently due to some problems, can you please help me?
user
Sure, I will help you with that.
assistant
Thank you.
user
Can I know your name to check your previous reservation?
assistant
Sure, my name is Raymond Parker.
user
Please hold on a moment.
assistant
Sure, I will wait.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
Ok, no problem. Thank you for your service.
user
Thank you for reaching us, hope you have a great day.
assistant