Hello.
user
Hello. How can I assist you?
assistant
Due to heavy rainfall in New York, I am not able to travel at this time.Can you help me to change an existing reservation?
user
Sure, please give me a minute.
assistant
Sure.
user
Can I know your name for checking the details?
assistant
Please check with name Stephanie Carter.
user
Sorry Carter, there is no reservation available on your name.
assistant
No problem.Thank you for checking.
user
You are welcome.
assistant