Hello.
user
Hello, how may I assist you today?
assistant
There is a slight change in my recent reservation, can you please help me?
user
Sure, I am here to help you. May I know your good name please?
assistant
The ticket is under the name Kimberly Perez.
user
Sorry Perez, there is no reservation found as per your name in our database.
assistant
That's fine, no issue. Anyway thank you for checking.
user
Thank you for reaching us with a query.
assistant