Hello,.
user
Hello. How could I oblige you today?
assistant
I have planned a trip with my friends, but one of my friend met with an accident, so we have to cancel our reservation. Can you help me to cancel my reservation?
user
Sure, I am here to aid you in cancellation.
assistant
 Thank you for your consideration.
user
On which name your ticket has been reserved previously?
assistant
My ticket has been reserved with the name of Ronald Garcia.
user
One moment please, let me check your reservation in our list and get back to you.
assistant
Sure, I will wait for your response.
user
Thanks for being patience.
assistant
My pleasure.
user
We are sorry to inform you that, we did not find any reservation on your given name in our database.
assistant
Ok, may be booking not done properly. Thanks for your excellent customer service.
user
Thank you for connecting with us.
assistant