Hello.
user
Hello. How may I aid you?
assistant
 Could you help me out in cancelling my reservation due to sudden demise of my grandfather?
user
Sure, may I know your name please?
assistant
My name is Stephen Wilson.
user
Please wait a while, let me check the reservation list and know you the current status.
assistant
Sure.
user
Thank you for your time. Sorry, there is no reservation matching with your name in our portal to cancel.
assistant
No problem, thanks for your information.
user
Thank you for opting us.
assistant