Hello.
user
Hello. How may I assist you today?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you please help me in that?
user
Sure, I'll try to help you in changing an existing reservation. I need some basic information to check your ticket details, can you please tell me your full name?
assistant
Thank you for taking my request into consideration. My name is Dennis Wilson.
user
Ok, please wait a minute I will get back to you with the present status.
assistant
Sure.
user
Sorry, there is no active reservation have been found under your name in our database to amend it.
assistant
Ok, that's not a problem. Thank you.
user
Thank you for availing us.
assistant