Hello.
user
Hello, how can I help you?
assistant
I am Sandra Hernandez. Owing to an emergency, I want to change an existing reservation.
user
Ok.
assistant
So please help me in changing the reservation.'.
user
Sure. Please wait for a while, I will check your reservation.
assistant
Sure.
user
Thank you for waiting, there is no reservation found on your name.
assistant
Not an issue. Thank you.
user
Thank you for approaching us.
assistant