Hello.
user
Hello.
assistant
My name is Joshua Evans.
user
How can I assist you at this moment?
assistant
Due to heavy rainfall, I can't travel out. Can you please cancel my reservation?
user
Sure, I will help you with this. Joshua Evans, there is no active reservation found under your name in our database.
assistant
Its ok, no problem. Thank you for the information.
user
Thank you for contacting us.
assistant