Hi.
user
Hello, how may I help you today?
assistant
Owing to an emergency, my meeting with client got postponed. So I want you to change my existing reservation.
user
Sure, we are here to help you. May I know your name please to proceed further?
assistant
Sure, Rebecca Scott here.
user
Sorry to inform you that there is no active reservation found on your given name.
assistant
Ok, no issues. Thank you for your information.
user
Thanks for contacting us, have a nice day.
assistant