Hello.
user
Hello, how may I help you?
assistant
Unfortunately, I want to change my existing reservation due to some problems, can you please help me out?
user
Sure, I will definitely help you. Could I have your name please?
assistant
Thank you, my name is Michelle Robinson.
user
Robinson, there is no active reservation in our portal as per your requested name to update your details further.
assistant
Ok, no problem. Thank you for your service.
user
You are welcome, have a great day.
assistant