Hello.
user
Hello, How can I help you?
assistant
Can you please change my reservation, due to change of my trip plan to another location?
user
Sure, may I know your name?
assistant
My name is Nicholas Collins.
user
Ok, please wait a minute.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your name.
assistant
Ok, no issue. Thank you.
user
Thank you.
assistant