Hello.
user
Hello. How can I assist you now?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, I am happy to help you with that. Can I have  your name please to check your reservation status?
assistant
My reservation was done under the name Katherine Perez.
user
Ok, please wait a moment.
assistant
Sure, take your time.
user
Sorry Katherine Perez, no reservation has found under your name.
assistant
That's ok, not an issue. Anyways, thank you for the information.
user
Thank you for choosing us, have a good day.
assistant