Hello.
user
Hello, how may I give assistance to you?
assistant
Can you please help me to change my existing reservation as I am sick and cannot go on the trip?
user
Sure, we are glad to help you to change it.
assistant
Thank you.
user
On whose name, your reservation has been done earlier?
assistant
On my name, Melissa Smith.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for your time, there was no reservation found on your name to change your reservation.
assistant
No problem, my mother may have done it already. Thank you anyway.
user
Thank you for availing our service.
assistant