Hello.
user
Hello. How may I aid you today?
assistant
I would like to change my existing reservation, due to sudden demise of my grand father. Can you please help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please let me know your name to check the reservation list.
assistant
My name is Robert Taylor.
user
Ok, please wait a moment.
assistant
Sure, take your own time.
user
Thank you for your waiting, sorry to inform you that there is no reservation found by this name.
assistant
No problem, thank you for checking.
user
Thank you for approaching us.
assistant