Hello.
user
Hello. What help do you require from us?
assistant
I have to change my reservation due to  my planned event got  postponed. So  please help me with that.
user
Sure, I am here to help you. Can I know your name?
assistant
Thank you. Please check the reservation with my name Kevin Parker.
user
Ok, please allow me sometime to check the ticket status.
assistant
Sure, take your time.
user
Sorry to tell you, there is no reservation found with your name.
assistant
Oh! It  may not be booked  properly due to server issues while  booking. Anyway, thank you for  your time.
user
You are welcome. Thank you for choosing us.
assistant