Hi.
user
Hello, how may I oblige you today?
assistant
 I need to cancel my recent reservation due to my scheduled examination dates has been postponed. Can you help me with that?
user
Sure, may I know your good name to check the reservation?
assistant
Ok, Kenneth Jones is my name.
user
Thank you for providing your name, we found a reservation on your name and it has been cancelled successfully.
assistant
Thanks for your service.
user
Thank you for availing with us.
assistant