Hi.
user
Hello. How may I assist you?
assistant
Owing to emergency, I need to cancel my recent reservation. Please help me with that.
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please to check your recent reservation?
assistant
My name is Emily Lewis.
user
Emily Lewis, no reservation has been found on your name in our records.
assistant
Nothing to worry, thanks for your information.
user
Thank you for reaching us.
assistant