Hello.
user
Hello, how may I help you?
assistant
Owning to an emergency, I want to cancel my recent reservation.
user
Sure, we do deal with cancelling of reservations.
assistant
Thank you.
user
To proceed further may I have your name please?
assistant
My name is Betty Baker.
user
Please wait for a moment Betty. I will check with your details and get back to you.
assistant
Sure, take your time.
user
Thanks for waiting patiently.
assistant
Ok.
user
I regret to inform you that there is no flight available with your name.
assistant
No problem, I will check with another flight.
user
Thanks for approaching us.
assistant
Thank you for your information.
user