Hi.
user
Hello, how can I assist you?
assistant
Owing an emergency want to cancel my reservation, can you help me with it please?
user
Sure, may I know your name to check your reservation from our database?
assistant
My name is Shirley Turner.
user
Thank you for sharing your name. Please allow me 2-3 minutes while I check with the reservation status.
assistant
Ok, take your time.
user
We regret to inform that there is no active reservation found under your name to cancel.
assistant
That's ok, thank you for the response.
user
Thank you for opting us.
assistant