Hello.
user
Hello, how may I aid you today?
assistant
I am James Hall. I want to cancel my recent reservation due to cancel of my live music event. Can you please help me?
user
Sure, I am here to help you out. Please allow me a moment to check the reservation status.
assistant
Sure.
user
Sorry James Hall, there is no active reservation on your name in our database.
assistant
No issues, thank you for the information.
user
Thank you for reaching us.
assistant