Hi.
user
Hello, how can I assist you?
assistant
I need to cancel my reservation due to some issues, can you help me out?
user
Sure, may I know your name?
assistant
Myself Michael Adams.
user
Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry Michael Adams, no reservation is available by your name.
assistant
That's ok, not an issue. Thank you.
user
Thank you for approaching us.
assistant