Hello, I am Frank Jackson.
user
Hello, how may I be of your service?
assistant
Due to heavy snowfall in my destination, I want to change my existing reservation. Can you help me with this?
user
Sure, I can help you with it. Let me check the status and revert you.
assistant
Ok.
user
Thanks for waiting. Unfortunately there is no reservation found on your name.
assistant
Thank you for your response.
user
Thank you for approaching us.
assistant