Hello.
user
Hello, how can I guide you for today?
assistant
I am looking to cancel my recent ticket because my planned trip got cancelled. Can you please help me to cancel the ticket?
user
May I know your name?
assistant
My name is Katherine Thompson.
user
Please give me a minute, I will check the status of your previous reservation.
assistant
Ok, take your time. I will wait for your response.
user
Sorry, there is no reservation found under your name in our database.
assistant
It's ok, not an issue with  that. Anyways thank you for your time.
user
Thank you for contacting us, have a nice day.
assistant
Most welcome.
user