Hello.
user
Hello. How can I assist you today?
assistant
I want to change my existing reservation as my joining date got postponed. Can you help me in changing the reservation?
user
Ok, please can I know your name to amend?
assistant
Sure, the ticket has been reserved on the name Matthew Jackson.
user
Ok, please can you wait a moment?
assistant
Sure, I will wait for your response.
user
Thank you for waiting.
assistant
My pleasure.
user
Sorry, there is no reservation been found on your name to amend.
assistant
That's ok, no problem. Thank you for the information.
user
Ok, thank you for choosing our agency.
assistant