Hi.
user
Hello. Welcome to our agency, how may I help you?
assistant
My football match was postponed and I want to cancel my reservation, can you help you?
user
Ok, may I know your name to check the status?
assistant
Change my reservation. Myself Daniel Nelson.
user
Nelson, there are no active reservations found with your details.
assistant
No problem.
user
Thank you for choosing our agency.
assistant
Thanks for checking.
user
Have a good day.
assistant