Hi.
user
Hello, how can I assist you for the day?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
 Sure, may I know your good name?
assistant
I am Robert Hernandez.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Not a problem, thank you for the information.
user
Thank you for choosing us.
assistant