Hello.
user
Hello. How can I assist  you now?
assistant
Suddenly I got a call from my project manager to attend the meeting on the same departure date, so I am looking to cancel my ticket. Can you please help me in cancelling?
user
Sure, I am happy to help you with cancelling your reservation.
assistant
Thank you for accepting my request.
user
Can I have your name please to check your reservation status?
assistant
My name is Anna Allen.
user
Ok, please wait a moment.
assistant
Ok, take your own time. I will wait.
user
Sorry Anna Allen, no reservation has found under your name to cancel.
assistant
It's ok, I think the ticket is not booked properly. Thank you for your time.
user
Thank you for choosing us, have a good day.
assistant