Hello.
user
Hello, how may I assist you today?
assistant
I am Nancy Edwards, due to an emergency I want to change my existing reservation. Can you please help me with it?
user
Sure, Please wait a while.
assistant
Ok.
user
Thank you for waiting, We are sorry to inform you that there is no reservation found with your name to change it.
assistant
Not a problem. Thank you.
user
Thank you for choosing us, Have a nice day.
assistant