Hi.
user
Hello. How can I help you?
assistant
I would like to cancel my recent reservation, due to sudden demise of my grand mother.
user
Sure, let me know your name to check the reservation details.
assistant
Sarah Hall.
user
Thank you. Please be online for a while. I will check your reservation status and get back to you.
assistant
Sure.
user
I am sorry to say you that there is no reservation found under your name in our database.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us.
assistant