Hi.
user
Hello. How can I guide you?
assistant
Could you please help me to change an existing reservation as my plan to meet my grand parents got postpone due to my health issues?
user
Sure, We are here to assist you. May I know your name?
assistant
I am David Hall.
user
Please wait a while.
assistant
Sure.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant