Hi.
user
Hello. How can I help you?
assistant
I am Ruth Jones. Can you help me for changing my existing reservation, because I have some work in Austin so I have to stay there?
user
Sure Jones, please wait a moment.
assistant
Ok, I will wait for your reply.
user
Sorry to say that, there is no reservation found on your name.
assistant
Oh! It's ok, no problem.
user
Thank you for choosing us.
assistant
Welcome, thank you for your services.
user