Hello.
user
Hello. How can I help you?
assistant
Michelle Hernandez here. Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Sure, I will help you to cancel your reservation.
assistant
Thank you.
user
Please give me a moment. Sorry, no reservation found on your name to cancel your reservation.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Welcome, have a nice day. Thank you for choosing us.
assistant