Hello.
user
Hello. How may I assist you?
assistant
I am Donald Thompson here. I want to change my existing reservation, as my exams got postponed to next month. Can you please help me in changing my existing reservation?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait a moment, I will check the status of your reservation.
assistant
Ok, sure. Take your own time.
user
Donald Thompson, no reservation has been found on your name in our database.
assistant
Ok, not a problem. Thanks for the information.
user
Thank you for approaching us.
assistant