Hello.
user
Hello,. Let me know, What can I do for you today?
assistant
Due to an emergency, I want to change my reservation. Can you help me?
user
 Sure, I can help you in that. Could you let me know your name. So that, I need to check your reservation status?
assistant
Nancy Allen here.
user
 Ok, please wait for a while.
assistant
Sure.
user
 Thanks for your time, there is no active reservation on your name to change it.
assistant
No issue, Thanks for the information.
user
 Thanks for choosing us, Have a great day!.
assistant