Hello.
user
Hello, how may I serve you today?
assistant
I want to change my existing reservation due to health issues, can you please help me with that?
user
Sure, please share me your good name.
assistant
My name is Shirley Lewis.
user
Please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant