Hi.
user
Hello. How can I assist you?
assistant
I am Kevin White. As I have fallen sick suddenly due to bad weather, I would like to change my recent reservation. Can you help me?
user
Sure, I will help you with that. Please wait a moment please.
assistant
Ok.
user
Sorry Kevin White, there is no reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for choosing our agency.
assistant