Hi, I am Shirley Scott.
user
Hello, how may I serve you now?
assistant
Owing to an emergency, my business conference got postponed. So I have a request to you to change my existing reservation?
user
Sure, I will help you with that. Please wait for a moment, while I check for the reservation.
assistant
Sure.
user
Thank you for waiting, sorry there is no reservation found on your name.
assistant
Ok, no worries at all.
user
Thank you for visiting us.
assistant
Thanks for your assistance.
user