Hello.
user
Hello. How may I help you?
assistant
I am Michelle Phillips. I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel to the trip. Can you please help me out with changing of my reservation?
user
Ok, please wait a moment let me check your reservation status.
assistant
Sure, take your own time.
user
Thanks for your time, there is no reservation found under your name to change it.
assistant
That's fine, thanks for your information.
user
Thanks for consulting us.
assistant