Hello, Gregory Gonzalez here.
user
Hello, how may I assist you for the day?
assistant
The unexpected injury, the travelling authorities told that you are unfit to travel in flight with a suggestion of physician, so I need to cancel my booking. Can you please help me out?
user
Gregory Gonzalez, can you give me a minute to check with previous reservation?
assistant
Sure, take your own time.
user
I'm sorry to inform you there is no reservation found by your name, sorry for the inconvenience by our airlines.
assistant
It's alright, no problem. I think the ticket is not reserve properly while I am booking.
user
Thanks for reaching us, have a great day.
assistant
Thank you for checking.
user
Next time be careful while booking your tickets. Thank you.
assistant