Hi. Michael Smith here.
user
Hello. How may I guide you today?
assistant
Can you change my flight ticket reservation?
user
Sure, I will help you with that.
assistant
Ok.
user
May I know your name please?
assistant
I am Michael Smith.
user
Please wait for a minute.
assistant
Sure.
user
I am sorry to say that there is no reservation found under your name.
assistant
Not a problem. Thank you.
user
Thank you for reaching us.
assistant