Hello.
user
Hello, how may I assist you today?
assistant
I want to change my existing reservation due to heavy rainfall, can you please help me with that?
user
Sure, I am here to help you out. Please provide me your name to check the reservation status.
assistant
My name is Lisa Adams.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, not an issue. Thank you.
user
Thank you for reaching us.
assistant