Hello.
user
Hello, how may I oblige you today?
assistant
I want to cancel my recent reservation as my plan to visit New York trip has been postponed. Can you help me?
user
Sure, may I know your good name?
assistant
I am Ryan Martinez.
user
Ok, please wait for a while.
assistant
Sure.
user
Thank you for waiting, there is no active reservation found on your name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant