Hello.
user
Hello, how may I aid you?
assistant
I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please cancel it?
user
Sure, may I know your name?
assistant
Matthew Young here.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
No problem, Thank you.
user
Thank you for reaching us.
assistant