Hello.
user
Hello, how can I aid you today?
assistant
I need to change my recent reservation due to some issues, can you help me?
user
Sure, I am here to help you. May I know your name to check with the status?
assistant
I am Ronald Garcia.
user
Ronald Garcia, I am afraid that there is no active reservation found under your name to amend.
assistant
Ok, no issues. Thank you for the information.
user
Thank you for reaching our agency.
assistant