Hello.
user
Hello, how may I assist you?
assistant
I want to change my existing reservation due to bad health issues, Can you help me out?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
I am Joshua Phillips.
user
Thank you very much. Please wait for a while, let me check your reservation status in our database.
assistant
Sure.
user
 I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
Ok, no problem. Thank you.
user
Thank you very much for approaching our agency.
assistant