Hi.
user
Hello. How may I assist you?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name please?
assistant
I am Susan Evans.
user
Wait a moment please.
assistant
Sure.
user
Susan Evan, we haven't found any reservation under your name in our database.
assistant
Ok, no problem. Thanks for the information.
user
Thank you for choosing us.
assistant