Hello.
user
Hello, how can I give assistance to you?
assistant
My name is Mary Collins. I want to cancel my reservation due to an emergency.
user
Sure, we are here to help you with cancellation. Please be on hold.
assistant
Sure.
user
Sorry to say that, there was no reservation found on your name.
assistant
No problem, thank you for your help.
user
Thank you for contacting us.
assistant