Hi.
user
Hello, how may I assist you at this moment?
assistant
I am Justin Garcia. As I have fallen sick suddenly due to bad weather, I would like to change my recent reservation. Can you help me?
user
Yes, I will help you about it. Give me a moment to check your reservation status.
assistant
Sure.
user
Sorry Garcia, I have not found any reservation under your name.
assistant
No issue. thank you for your time.
user
Most welcome.
assistant