Hello.
user
Hello, how best I can aid you today?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
user
Sure, I am here to help you to change your existing reservation. Can I have your good name please?
assistant
Thank you and myself James Smith.
user
Thanks for providing your name, please wait for a couple of minutes.
assistant
Sure, take your time.
user
Sorry to inform you that, there was no reservation found on your name to change your reservation.
assistant
It's ok, thank you for your help.
user
Thank you for approaching our service.
assistant