Hello. I am Shirley Green.
user
Hello, thanks for connecting with us. How can I help you?
assistant
Actually, I am planning to change an existing reservation, due to some issues .Can you help me out?
user
Sure, I'll be glad to help you. Please wait for a moment to check your details?
assistant
Sure.
user
Is the ticket reserved on your name?
assistant
That's fine.
user
Then sorry, there is no reservation found on your name.
assistant
It's ok. Thank you for your help.
user
Thank you and have a nice day.
assistant