Hello.
user
Hello, how may I aid you today?
assistant
Due to an emergency, I want to change my reservation. Can you help me?
user
Sure, I am here to help you. May I know your name please?
assistant
Amy Perez here.
user
Ok, please wait for a couple of minutes.
assistant
Sure.
user
Thanks for your time, no reservation was found based on your name.
assistant
No problem, Thanks for the information.
user
Thank you for choosing us.
assistant