Hi.
user
Hello. How may I help you out?
assistant
Can you please cancel my reservation as I can't make it due to my injury?
user
Sure, I will help you in cancelling the ticket. May I know your name please?
assistant
I am Samantha Young.
user
Sorry, there are no reservations found in our database.
assistant
That's ok, thank you for the information.
user
Thank you for reaching us.
assistant