Hello,.
user
Hello, how can I guide you today?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name?
assistant
Ruth King.
user
Please wait for a while, I will check in the previous reservation list and get back to you.
assistant
Ok.
user
Thanks for waiting, there is no active reservation found on your name to change.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for approaching us.
assistant