Hello.
user
Hello, how may I assist you for the day?
assistant
Due to my health problem I want to cancel my reservation, can you help me that?
user
Sure, may I know your good name to cancel your reservation?
assistant
My name is Andrew Lewis.
user
Thank you for providing your name, there is no reservation found on your name.
assistant
Ok, no problem.
user
Thank you for choosing us.
assistant
Thanks for your help.
user