Hi.
user
Hello, how may I serve you?
assistant
 I have an earlier reservation to sign a new contract for new project, due to some problems it got postponed. Can you please help me out?
user
Sure, I can help you better. May I know your name to check your reservation?
assistant
I am Sandra Brown.
user
Sorry, no reservation has been found with your name.
assistant
Ok, no problem.
user
Thanks for consulting us, have a nice day.
assistant
Thank you.
user