Hello.
user
Hello. What type of service you are excepting from us?
assistant
I am willing to cancel my recent ticket because my trip got cancelled. Can you please help me in cancelling the ticket?
user
Sure, I am happy to help you.
assistant
Thank you for accepting my request.
user
Could you provide me your full name?
assistant
My name is Amy Scott.
user
Sorry to say that, there is no reservation found on your name.
assistant
It's ok, thank you for checking.
user
Thank you for reaching us.
assistant