Hi.
user
Hello, how may I help you?
assistant
Last week I booked a flight ticket with your agency for my holiday trip to New York, but due to my health concerns I am unable to make it to my trip. So can you cancel my flight ticket reservation?
user
Sure, please share your good name?
assistant
I am Sarah Edwards.
user
Please wait for a while.
assistant
Sure.
user
Thank you for your time, sorry no reservation found on your name.
assistant
Not a problem. Thank you.
user
Thank you for choosing us.
assistant