Hello, I am George Lee.
user
Hello, how may I assist you?
assistant
As my exam got postponed, I want to change my existing reservation.Could you help me with it?
user
ok, please wait a moment meanwhile I'll check the details of your reservation.
assistant
Ok.
user
Thanks for waiting. Unfortunately there is no reservation on your name.
assistant
Ok, no issues.
user
Thanks for approaching us, have a good day.
assistant
Thanks for the help.
user