Hi.
user
Hello. How may I assist you?
assistant
Patrick White here. I need to change my existing reservation as my sister blessed with a baby before the expected delivery date.
user
Sure, I am here to help you out. Please wait for a while, let me check your previous reservation.
assistant
Ok.
user
Sorry to say you that, there is no reservation found on your name in our database.
assistant
That's ok, thank you for your help.
user
Welcome, thank you for reaching us.
assistant