Hello. I am Karen Hall.
user
Hello, how can I be your helping hand?
assistant
I need to cancel my reservation due to some issues going on in my family, can you help me out?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait for a while, I will check your previous reservation.
assistant
Sure, take your own time.
user
Thank you for being patience, there is no reservation found on your name.
assistant
That's ok, not an issue. Thank you for your help.
user
Thank you for reaching us.
assistant