Hello,.
user
Hello, how may I help you today?
assistant
My mother health is too bad, so I need to change an existing reservation.
user
Sure, can I have your name to proceed further?
assistant
My name is Samantha Evans.
user
Sure, let me check and let you know. Sorry, no reservation found with provided name.
assistant
That's not a problem, thank you.
user
You are welcome, thanks for your interest.
assistant