Hi.
user
Hello, how can I guide you for today?
assistant
I want to cancel my flight reservation as I am sick, can you please help me?
user
I will help you with that. May I know your name?
assistant
Sure, my name is Paul Thompson.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
Not an issue. Anyway, thank you for checking.
user
Thank you for contacting us, have a nice day.
assistant