Hello.
user
Hello, how may I aid you?
assistant
I am Katherine Roberts. As I have fallen sick suddenly due to bad weather, I would like to cancel my recent reservation. Can you please cancel my ticket?
user
Sure, please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
That's fine. Thank you for your service.
user
Thank you for approaching us.
assistant