Hello.
user
Hello. How may I help you?
assistant
Can you please help me to cancel my recent reservation?
user
May I know your name please?
assistant
Thank you. My name is Betty Wilson.
user
Please give me a while.
assistant
Ok, take your time.
user
Sorry no reservation found in our  database.
assistant
It's ok, not an issue with that. Thank you for checking the ticket status.
user
Thank you for choosing us.
assistant