Hello.
user
Hello. How can I assist you today?
assistant
I am Anna Johnson. I need to cancel my travel reservation because of snow fall in my location?
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Ok, will wait.
user
Anna, there is no reservation found under your name.
assistant
Ok, thank you for helping me.
user
Thank you for contacting us.
assistant