Hello.
user
Hello. How may I help you?
assistant
Owing to an emergency I had to request for this cancel reservation. Can you please help me with this?
user
Please wait for a moment.
assistant
Sure, I will wait.
user
May I know your name please?
assistant
Sure, I am Gregory Turner.
user
Sorry, there is no reservation found based on your details.
assistant
Ok. Thank you for your service.
user
Thank you for reaching us.
assistant