Hello.
user
Hello.
assistant
I am Karen Moore.
user
How may I aid you today?
assistant
I need to change my reservation due to my planned event got postponed. So please help me with that.
user
Sure, I am glad to help you with that.
assistant
Thank you.
user
Please wait for a minute.
assistant
Sure, take your time.
user
Sorry to say that, there are no active reservation on your name in our database.
assistant
I will check my mail and get back to you with information regarding cancellation. Anyway, thank you for your time.
user
Thank you for approaching us.
assistant