Hello.
user
Hello.
assistant
I am Karen Young.
user
How may I assist you today?
assistant
I want to cancel my recent reservation due to an emergency work, can you please help me with that?
user
Please wait a moment.
assistant
Sure.
user
We are happy to inform you that there is a reservation found on your given name. Shall I cancel it?
assistant
Yes, please.
user
Your ticket has been cancelled.
assistant
Thank you.
user
Thank you for choosing us.
assistant