Hello.
user
Hello.
assistant
Kathleen Brown here.
user
How should I assist you at this time?
assistant
Actually, I have done a booking regarding my exams but the exams got postponed due to heavy rain. Can you please change my existing reservation?
user
Sure, I am happy to help you. Please give me a moment, I will inform you soon.
assistant
Yes, sure.
user
Thank you for waiting. Sorry Brown, there is no reservation found under your name. Thank you for choosing us.
assistant
Ok, fine. Thank you.
user
You are welcome, have a good day.
assistant