Hello, I am Betty Miller.
user
Hello. How can I help you?
assistant
Could you help me out in cancelling my reservation due to sudden demise of my grandfather?
user
Sure, I will help you. Please, wait for a while.
assistant
Thank you. Sure.
user
Thank you for your time, there is no reservation found on your name to proceed for cancellation.
assistant
No problem, thank you for the information.
user
Thank you for availing us.
assistant