Hi.
user
Hello. How may I help you?
assistant
Can you please cancel my existing reservation?
user
May I know your name please to check the status of your reservation?
assistant
Sure, I am Dennis Johnson.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure, take your time.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant