Hi.
user
Hello. How may I help you?
assistant
Could you please change my existing reservation due to postpone of my trip?
user
I will help you with that please share your name to proceed further?
assistant
I am Cynthia Jones.
user
Please be on hold for a while.
assistant
Sure.
user
There is no active reservation found under your name.
assistant
Not a problem, thank you.
user
Thank you for choosing us.
assistant