Hello.
user
Hello, how can I serve you today?
assistant
I want to alter my reservation, as I did not get the concert tickets, so planning to travel on another date. Could you please help me in changing my existing reservation?
user
Sure, I am glad to help you. To proceed further, may I know your name?
assistant
Sure, my name is Rachel Jones.
user
Ok, please wait a moment. I will check it out whether your reservation existed or not.
assistant
Sure, I will be waiting.
user
Thank you for waiting, there is no reservation found on your name.
assistant
Ok, no worries at all. Thank you for your quick response.
user
Thank you for approaching us.
assistant