Hello. Susan Mitchell here.
user
Hello. How may I help you?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
user
Please wait for a moment.
assistant
Ok, take your time.
user
Sorry, there is no reservation found basis on your details.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Most welcome.
assistant