Hello, Brian Young here.
user
Hello, how may I aid you today?
assistant
I just want to cancel my recent reservation, due to sudden demise of my great grandfather.
user
Sure, we are here to help you. Please wait for a few minutes.
assistant
Sure.
user
Thank you for your patience, There was no reservation found on your specified name.
assistant
Ok, not an issue. Thanks for your help.
user
Thank you for availing us.
assistant