Hello.
user
Hello. How can I assist you?
assistant
Due to sudden health issue, I want to cancel my reservation. Can you please help me out with that?
user
Sure, can I know your name please?
assistant
Thank you, I have reserved it on the name of Ruth Turner.
user
Ok, wait a moment please.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you for approaching us.
assistant