Hello.
user
Hello. How can I assist you?
assistant
Due to an emergency, my trip got postponed. Could you please help me in changing the reservation?
user
Sure, can I know your name for checking the details.
assistant
My name is Linda Phillips.
user
Sorry Linda, I couldn't find any reservation with your details.
assistant
That's ok. Thank you for your information.
user
You are welcome. Have a nice day.
assistant