Hello,.
user
Hello, how may I help you today?
assistant
I want to cancel my recent reservation due to the cancellation of live concert. Will you help me out in cancellation?
user
Sure, to cancel the reservation may I know your name?
assistant
I am Brandon Collins.
user
Thank you, please be on hold. Sorry, I found no reservation in your given name.
assistant
Ok, no issue.
user
Thank you for opting us.
assistant
Thank you.
user