Hello.
user
Hello.
assistant
Due to an urgency, I would like to cancel my recent reservation. Can you help me with this?
user
Sure, Please hold on. May I know your name?
assistant
My previous reservation has done with the name Samuel Young.
user
Let me check your ticket status in our website.
assistant
Sure, take your own time.
user
Sorry, no reservation is found by your name.
assistant
Ok, not an issue. May be something went wrong while booking the ticket. Thank you for providing information.
user
Thank you for contacting us.
assistant