Hello.
user
Hello, how can I aid you?
assistant
I want to change my reservation as my plan to visit New York to meet my brother is postponed. Can you change my reservation?
user
Sure, may I know your name?
assistant
My name is Alexander Lee.
user
Give me a minute. Sorry, there is no reservation found under your name.
assistant
Ok. Thank you for the information.
user
Thank you for reaching us.
assistant