Hello.
user
Hello, how may I assist you today?
assistant
I want to change my existing reservation due to bad weather condition, can you please help me with that?
user
Sure, l will help you with that. Can I know your good name to proceed further?
assistant
My name is Samantha Perez.
user
Please give me a minute.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name to change.
assistant
No problem, thank you.
user
Thank you for approaching us.
assistant