Hi, I am Michael Hill.
user
Hello, how may I oblige you today?
assistant
As my exams got postponed, I want to cancel my reservation. Can you please help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait for a minute.
assistant
Ok.
user
Thank you for waiting, there is no active reservation found on your name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant