Hello,.
user
Hello, how can I serve you for the day?
assistant
Due to sudden demise of my grandfather, I want to change my existing reservation.
user
Sure. To check the reservation status, may I know your name?
assistant
I am Jeffrey Davis.
user
Ok, please wait a moment let you know the information.
assistant
Ok.
user
Sorry to inform you that I found no reservation in your given name.
assistant
Ok, no problem.
user
Thank you for reaching us for your existing reservation.
assistant
Thanks for your kind response.
user