Hello.
user
Hello. How can I assist you at this moment?
assistant
I need to cancel my recent ticket which is booked in the last week. Can you please help me with that?
user
Sure, I will help you with that.
assistant
Thank you for accepting my request.
user
Can I have  your name please to check your reservation status?
assistant
Yes, my name is Kevin Perez.
user
Ok, please wait a moment to check your reservation. Sorry Kevin Perez, no reservation has found under your name to cancel.
assistant
It's ok, not a problem with that one. Anyways thank you for searching the ticket status.
user
Thank yo for choosing us, have a good day.
assistant