Hi.
user
Hello. How may I serve you at this moment?
assistant
I want to change an existing reservation due to health issue, can you please help me?
user
May I know your good name please?
assistant
Sure, my name is Emma Clark.
user
Ok, please wait for few minutes.
assistant
Sure, I will wait for your response.
user
There is no existing reservation found on your name in our records. Thank you for reaching us.
assistant
Ok, not an issue.Thank you for your information.
user