Hello.
user
Hello, how can I help you?
assistant
Owing to an emergency I had to request fir this change reservation, Can you please help me in that?
user
Sure, I am here to help you. May I know your name to check with the status?
assistant
My name is Deborah Green.
user
Please wait moment while I check with the status.
assistant
Sure.
user
Thank you for waiting. Deborah Green, regret to inform that there is no active reservation found under your name to amend.
assistant
Ok, that's not a problem. Thanks for your information.
user
Thank you for reaching our agency.
assistant