Hello.
user
Hello, how may I aid you?
assistant
I want to change my existing reservation due to bad health issues. Can you help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
I am Matthew Thomas.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name to change.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant