Hi.
user
Hello, how may I render you today?
assistant
I am Jennifer Jackson.
user
Sure, we are glad to help you.
assistant
I am planning to submit my documents to client but due to personal problems I could not submit.So I would like to cancel my recent reservation. Would it be possible to cancel my recent reservation?
user
Ok, please wait for a while.
assistant
Sure, I will be waiting.
user
Thank you for waiting. We are glad to inform you that we found  a reservation with your name.
assistant
Ok, no worries at all. Please proceed.
user
Your ticket has been cancelled.
assistant
Thank you.
user
Thank you for choosing us.
assistant