Hi. I am Mary Harris.
user
Hello, how may I aid you today?
assistant
I want to change an existing reservation as my trip got postpone due to bad weather conditions. Can you help me with this?
user
Sure, we are happy to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, not an issue.
user
Thank you for communicating with us.
assistant
Thank you for your information.
user