Hi.
user
Hello. How can I aid you?
assistant
I need to cancel my reservation due to my health issue, can you help me with that?
user
Sure, We are here to help you. Can I know your name?
assistant
I am Susan Mitchell.
user
Give me a minute.
assistant
Sure.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
That's ok. Thank you for your help.
user