Hello.
user
Hello, how may I help you?
assistant
I need to cancel my reservation due to some health issues, can you help me in doing that?
user
Sure, we are here to help you. May I know your name please?
assistant
I am Mark Garcia.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, no issues. Thank you for the information.
user
Thank you for contacting us.
assistant