Hello.
user
Hello, how can I help you?
assistant
Due to sudden death of my grandfather I need to cancel my reservation can you please help me in cancelling my reservation.
user
Sure, I am here to help you.
assistant
Thnak you.
user
Could you please provide your name to check your previous reservation status?
assistant
I am Frank Wilson.
user
Ok, please wait for a while, I will check the reservation list and revert to you.
assistant
Sure.
user
Thank you for waiting. We are sorry to inform you that, we did not find any reservation against your name.
assistant
No problem.
user
Thank you for reaching us. Have a good day.
assistant
Thank you for the information.
user