Hello,.
user
Hello, how can I help you today?
assistant
 I need to cancel my recent reservation due to postpone of Hockey finals. Can you help me?
user
Sure, can I have your name please?
assistant
Kenneth Carter is my name.
user
Ok, please wait I will get back to you.
assistant
Sure.
user
Thanks for waiting, no flight reservation found on your name.
assistant
Ok, no problem. Thanks for the quick response.
user
Thank you for approaching us.
assistant