Hello.
user
Hello, how may I help you?
assistant
The event which I am going to attend has been cancelled, please help me in cancelling my recent reservation.
user
Sure, may I know your name?
assistant
My name is Anna Johnson.
user
Wait a minute.
assistant
Sure, take your time.
user
Sorry, there was no reservation found on your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for choosing us.
assistant