Hello.
user
Hello. How may I aid you?
assistant
I would like to change my existing reservation, due to examination schedule postponed. Can you please help me?
user
Sure, I am glad to help you out.
assistant
Thank you.
user
May I know your name to check your previous reservation status?
assistant
My name is David King.
user
Ok, please give me a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our records.
assistant
No problem, thank you for checking.
user
Thank you for reaching us.
assistant