Hi.
user
Hello, how can I aid you?
assistant
I am Rachel Lopez. I want to cancel my recent reservation due to sudden demise of my great grand mother. Can you help me in cancellation?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait a moment, I will check your details and revert to you with the current status.
assistant
Sure.
user
Thank you for waiting, unfortunately there is no reservation found on the name Rachel Lopez.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for consulting us.
assistant