Hello,.
user
Hello, how can I help you today/.
assistant
 Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with that?
user
Sure, can I have your name please?
assistant
I am John White.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, no flight reservation found with your name.
assistant
Ok, no issues. Thanks for the information.
user