Hello.
user
Hello, how may I help you?
assistant
Can you please help me to cancel my recent reservation?
user
Sure, may I know your name please?
assistant
My name is Christine Lee.
user
Wait a moment.
assistant
Sure.
user
Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
Ok, thank you.
user
Thank you for reaching us.
assistant