Hello.
user
Hello, how may I assist you?
assistant
I would like to do some modifications in my existing reservation, can you help me in that?
user
Sure, I am here to help you out. Please provide me your name to check the reservation status.
assistant
Sure, myself William Lopez.
user
Please allow me a moment.
assistant
Sure, I will wait for your response.
user
Sorry William Lopez, there is no reservation on your name in our database.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you for reaching us.
assistant