Hello.
user
Hello, how may I support you today?
assistant
Please help me to cancel my active reservation as my exams was cancelled.
user
Sure, I will help you with cancellation.
assistant
Myself Dorothy Perez.
user
Please wait for a moment, while I check for the reservation.
assistant
Ok.
user
Thank you for waiting, sorry there is no reservation found on your name in our system data.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us, we hope see you again.
assistant