Hi.
user
Hello, how may I aid you today?
assistant
Can you please help me in changing my reservation?
user
Sure, I am here to help you out. Please provide me your name to check the reservation status on your name.
assistant
I am Benjamin Edwards.
user
Please allow me a moment.
assistant
Ok.
user
Sorry Benjamin Edwards, there is no active reservation on your name in our database.
assistant
Ok, no problem. Thank you.
user
Thank you.
assistant