Hi.
user
Hello, how may I help you?
assistant
Due to an emergency, I want to change my reservation. Can you help me with that?
user
Sure, may I know your name to proceed?
assistant
Sure, I am Cynthia Roberts.
user
Please wait for a moment to check your details.
assistant
Sure, I will wait for your response.
user
Sorry, no reservation found on your name.
assistant
Ok, thanks for the information.
user
Thank you for reaching us.
assistant