Hello,.
user
Hello, how may I assist you?
assistant
Owing to an emergency, my soccer tournament got cancelled. So I had a request to you to cancel my existing reservation.
user
Sure, we are here to help you. May I know your name to proceed further?
assistant
William Taylor here.
user
Ok, please be on hold while I am checking the status.
assistant
Ok.
user
Sorry for the inconvenience, there is no reservation found on your name.
assistant
Not a problem, thank you.
user
Thank you for choosing our service.
assistant