Hello.
user
Hello. How can I assist you?
assistant
I am planning to change an existing reservation,due to health issue. Can you please help me out?
user
May I know your name please?.
assistant
My name is Samantha Miller.
user
Please wait.
assistant
Sure.
user
Sorry, no reservation found on your name to change.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us.
assistant