Hello.
user
Hello, how may I best oblige you today?
assistant
I am Michelle Thompson. As my plan to go for holiday trip got postponed, I want to change my reservation. Can you please help me?
user
Sure, we are happy to help you.
assistant
Thank you.
user
Please wait for a minute.
assistant
Ok.
user
Thanks for waiting, no active reservation was found on the name of Michelle Thompson.
assistant
It's ok, thank you for your kind information.
user
Thank you for choosing us.
assistant