Hi, I am Amanda Clark.
user
Hello, How can I help you?
assistant
Unfortunately my grand mother was hospitalised. So I need to cancel my reservation. Can you help me with that?
user
Sure, Please wait a second.
assistant
Ok.
user
Sorry, No reservation found on your name.
assistant
Ok, not a problem. Thank you for the best response, that I have never seen before.
user
Thank you for availing us. Take care.
assistant