Hi.
user
Hello, how can I help you today?
assistant
Could you please help me in cancelling my reservation as I am unable to travel due to some health issue?
user
May I know your name?
assistant
I am Frank Hernandez.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry to say, no reservation found with your name.
assistant
Ok, not an issue. Thank you for your response.
user
Thanks for reaching us.
assistant