Hello.
user
Hello. How may I assist you today?
assistant
I need to cancel my recent reservation due to some health issues, can you help me in doing that?
user
Sure, can I know your name to cancel the reservation.
assistant
I am Ronald Green.
user
Please wait.
assistant
Sure, take your time.
user
Sorry, there are no active reservations on your given name to cancel. Thank you for reaching our service.
assistant
Ok, no issues. Thank you for the information.
user