Hello.
user
Hello. How can I aid you?
assistant
Can you please help me to change my existing reservation?
user
Sure, We are here to help you. May I know your name?
assistant
Thank you. I am Donna Hall.
user
Give me a minute.
assistant
Sure.
user
Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
Ok, no problem. Thank you for checking.
user
Thank you for reaching us.
assistant