Hi, I am Donna Nelson.
user
Hello. How can I assist you?
assistant
Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?
user
Ok, please wait I will revert you in a moment.
assistant
Ok.
user
 Sorrt to inform you that no reservation was found on your name in our data base.
assistant
No problem, thanks for the information.
user
 Thank you for availing us.
assistant