Hello.
user
Hello, how may I assist you today?
assistant
Please change my existing reservation due to some health issues?
user
Sure, may I know your good name?
assistant
Sure, I am Helen Scott.
user
Ok, please wait for sometime.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant