Hello.
user
Hello, may I know your name?
assistant
I need to cancel my reservation due to cancellation of my friend marriage. Can you help me in cancelling?
user
Ok, please provide your name so, that I can check your reservation and cancel it?
assistant
Matthew Garcia is my name.
user
Sorry Garcia, no reservation has been found on your name.
assistant
Ok, no issues.
user
Thanks for consulting us, have a nice day.
assistant
Thanks for your service.
user