Hello.
user
Hello, how may I help you?
assistant
I am Rebecca Edwards, I want to cancel my reservation due to sudden snow fall at my place.
user
Ok.
assistant
Can you cancel  my reservation?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please, stay online. I will check the previous list and revert to you.
assistant
Sure.
user
Thank you for your valuable time. No reservation was found on your name.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us, have a good day.
assistant