Hello.
user
Hello. How can I help you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
My reservation was done under the name Robert Taylor.
user
Thank you very much. Please wait for a while, let me check your reservation status in our database.
assistant
Sure, take your time.
user
I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for choosing us.
assistant