Hello.
user
Hello. How may I assist you?
assistant
I want to cancel my recent reservation, due to ill health. Can you please help me?
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Donald Moore.
user
Donald Moore, we regret to inform you that there is no reservation found on your name in our records.
assistant
No problem, thank you for checking.
user
Thank you for choosing us.
assistant