Hello.
user
Hello. How may I assist you for the day?
assistant
I want to cancel my reservation due to heavy rains at my destination place, so please help me.
user
Sure, I am here to help you with that reservation cancel.
assistant
Thank you.
user
Please hold for a moment, let me check your previous reservation status.
assistant
Please check the reservation on the name of Donna Edwards.
user
I have found your previous reservation with your name and I have cancelled your reservation successfully.
assistant
Thank you.
user
Thank you for reaching our agency, have a nice day.
assistant