Hello.
user
Hello. How can I help you?
assistant
Next week there was a wedding reception, of my friend to be held in New York. But unfortunately it got cancelled. So, please cancel my flight ticket? I am Susan Allen.
user
Let me check your reservation details, Susan Allen.
assistant
Ok.
user
There is no reservation found under your name.
assistant
Thank you.
user
Thank you for choosing us.
assistant