Hello.
user
Hello. How can I help you?
assistant
I would like to cancel my father's reservation because he is unwell. Can you please help me?
user
Sure, I will help you.
assistant
Thank you.
user
Please may I know your father's name?
assistant
His name is Robert Turner.
user
There is no reservation on your name in our database.
assistant
Not an issue, thank you for checking.
user
Thank you for choosing us.
assistant