Hello.
user
Hello. How can I aid you?
assistant
I have to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, We are here to help you.
assistant
Thank you.
user
May I know your name?
assistant
Sure, please check the reservation with my name Scott Anderson.
user
Give me a minute.
assistant
Sure, take  your time.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
Oh! It  may not be booked  properly due to server issues while  booking. Anyway, thank you for  your time.
user
Thank you for reaching us.
assistant
Most welcome.
user