Hi.
user
Hello, how may I assist you?
assistant
I want to cancel my reservation, why because my friends already done my reservation with some other airlines. Could you please help me out?
user
Sure, we are happy to help you. May I know your name please?
assistant
I am Emma Hall.
user
Ok, Emma Hall, please wait for a while.
assistant
Ok.
user
Thank you for waiting, we are sorry to tell that no reservation has found on your name.
assistant
Ok, no problem at all. Thank you for giving instant service without any delay.
user
Thanks for choosing us, have a nice day.
assistant