Hello.
user
Hello, how may I help you?
assistant
The event which I am going to attend has been cancelled. Please help me in cancelling my reservation.
user
Sure, may I know your name please to check the reservation status?
assistant
My name is Thomas Jackson.
user
I found your existing reservation with our database. Would you like me to cancel it?
assistant
Sure, please cancel my reservation.
user
Your reservation has been cancelled successfully.
assistant
Thank you for your help.
user
Thank you for choosing us.
assistant