Hi.
user
Hello. How can I help you today?
assistant
Can you please help me in changing my existing reservation?
user
Sure, I will help you with that, please hold on for a moment to check your reservation status.
assistant
Ok.
user
May I know your name please?
assistant
My reservation was reserved in the name Joseph Phillips.
user
Joseph, I did not find any reservation with your name in my database.
assistant
Thank you for searching.
user
It's my pleasure.
assistant