Hello,.
user
Hello, how may I best address you?
assistant
I am Scott Scott, I want to cancel my recent reservation as my trip to Caswell house got postponed. Please help me out with cancellation.
user
Sure, I would be happy to help you. Please give me a moment.
assistant
ok.
user
Sorry there is no reservation found on your name.
assistant
No issues, thank you.
user
Thanks for contacting us, have a great day.
assistant