Hello.
user
Hello, how may I aid you?
assistant
I am Virginia Miller, I need to cancel my reservation because of heavy snow fall in my location. Can you help me?
user
Sure, I will help you out in cancelling the flight ticket.
assistant
Ok, thank you.
user
Please wait a moment.
assistant
Ok, will wait.
user
Sorry Miller, there is no reservation on your name.
assistant
Thank you for searching. That's ok.
user
Thank you for reaching us.
assistant