Hi.
user
Hello. How can I be of your assistance?
assistant
I am Richard Rodriguez. I want to change my existing reservation due to postpone of my exams, so can you please help me in changing my reservation?
user
Sure, I will help you. Please wait a minute.
assistant
Sure.
user
Thanks for waiting. There is no active reservation on your name.
assistant
No problem, thank you for the information.
user
Thank you.
assistant