Hello.
user
Hello.
assistant
I am Amy Harris.
user
How may I assist you?
assistant
I need to cancel my reservation due to my planned event got cancelled.  So please help me with that.
user
Sure, I am here to help you out.
assistant
Thank you.
user
Amy Harris, we haven't found any reservation under your name in our database.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Thank you for approaching us.
assistant
Most welcome.
user