Hi.
user
Hello, how may I assist you today?
assistant
I need to cancel my ticket due to my health issue, can you help me?
user
Sure, may I know your name for the cancellation process?
assistant
I am Cynthia Phillips.
user
Thank you, please wait for a moment. Sorry as per your concern I can not amend your reservation as your reservation is not found as per our records.
assistant
That's ok. Thank you.
user
Welcome, thank you for reaching us.
assistant