Hello, I am Frank Hall.
user
Hello, how could I help you?
assistant
Due to heavy snow fall I want to cancel my recent reservation. Can you help me in this?
user
Sure, we are here to help you. Please hold on a moment, let me check and revert to you.
assistant
Sure.
user
We are very sorry to notify you that there is no reservation found on your name.
assistant
It's ok, not an issue. Thank you for your information.
user
Thank you for your great information.
assistant