Hello.
user
Hello.
assistant
My name is Ruth Mitchell.
user
Ruth, how can I help you today?
assistant
Actually, I booked a ticket to IAD for a music event but due to bad weather, the event is postponed. Could you help me in changing my existing reservation?
user
Sure, I will help you to change your reservation. Can you tell me your name for checking your reservation status?
assistant
My name is Ruth Mitchell.
user
Sorry Mitchell, I have not found any reservation by your name in our database.
assistant
That's ok. Thank you for your time.
user
Thank you for choosing us and have a nice day.
assistant