Hello.
user
Hello, how may I support you?
assistant
I am Elizabeth Hill. Can you please change my existing reservation as my planned holiday trip got postponed due to bad weather?
user
Sure, let me go through the reservation list and revert you.
assistant
Ok, I will wait for your response.
user
We could not find any active reservation by the name you provided.
assistant
It's ok, not an issue. Thank you for your response.
user
Thank you for approaching us.
assistant