Hello.
user
Hello, how may I assist you?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, we are here to help you. May I know your good name please?
assistant
I am Edward Williams.
user
Please stand by.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name.
assistant
No problem, thank you for the information.
user
Thank you for availing us.
assistant