Hello, Kimberly Hill here.
user
Hello. How can I help you Kimberly Hill?
assistant
Due to some important work in my office, I want to postponed my trip. Can you change my recent reservation?
user
Ok, let me check your previous reservation.
assistant
Ok.
user
Sorry Kimberly, we didn't found any reservation on your name.
assistant
Ok, not a problem.
user
Thanks for reaching. Have a nice day.
assistant
Thank you for the information.
user