Hello, I am Jeffery Thompson.
user
Hello, how may I be of your assistance?
assistant
Due to heavy thunder-snow at Phoenix, I want to change my existing reservation.
user
Sure, I can help you.
assistant
Ok.
user
Please wait a while so that I will check the status and revert you.
assistant
Sure.
user
Thanks for being patient. We did not find any reservations on your name.
assistant
Thank you for your information.
user
Thank you for opting us.
assistant