Hi.
user
Hello, how can I support you today?
assistant
Can you please cancel my reservation due to heavy rainfall at my destination place?
user
Sure, I am here to help you. May I know your good name please?
assistant
Thank you. I am Sharon Rodriguez.
user
Ok, please wait for a minute.
assistant
Sure.
user
Sorry to say that, no reservation was found on your name to cancel.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant