Hello.
user
Hello, how can I help you?
assistant
Raymond Allen here. I want to cancel my ticket due to snow storm in my place.
user
Sure, I am here to help you for this, let me check your reservation status in our database.
assistant
Sure.
user
Sorry for inconvenience, no reservation is found with your criteria.
assistant
No problem, thank you.
user
Thank you very much for contacting our agency.
assistant