Hello.
user
Hello, how may I assist you today?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, I am glad to help you.
assistant
Thank you.
user
May I know your good name to check in our database?
assistant
My previous reservation has done with the name Dorothy Thomas.
user
Ok, please be on hold for a while.
assistant
Sure, I will wait for your information.
user
Dorothy thomas sorry to say, there is no reservation found on your name.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for opting us.
assistant