Hi.
user
Hello. How may I help you?
assistant
Yesterday I booked a ticket to New York through your agency, your agent by mistakenly booked a ticket on wrong dates, so I want to change my reservation.
user
Yes, I will help you. Please wait for a moment to check your details in my records.
assistant
Ok, sure take your time.
user
Meanwhile, may I know your name?
assistant
Sure, myself Jacob Brown.
user
No reservation is found on your name.
assistant
Oh! its ok.
user
Sorry for inconvenience.
assistant
Its ok. Thank you for the information.
user
You are welcome.
assistant