Hello.
user
Hello, how may I serve you?
assistant
I need to cancel my reservation as my match got cancelled due to heavy rain. Can you help me?
user
Sure, may I know your name please?
assistant
I am Rebecca Moore.
user
Wait a while, kindly.
assistant
Sure.
user
Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
That's Ok, thanks for your response.
user
Thank you for reaching us.
assistant