Hello.
user
Hello. Is there any help that you need?
assistant
Owing to an emergency I want to change my existing reservation. Can you help me?
user
Sure, I will help you and may I know your name for checking purpose?
assistant
Thank you. I am Frank Evans.
user
Thank you for your information, there is no reservation found for the user name in our previous booking list.
assistant
Ok, not an problem. Thank you for your valuable information.
user
You are most welcome and thank you for reaching us.
assistant