Hello.
user
Hello. How can I aid you?
assistant
I want to cancel my ticket due to snow storm in my hometown.
user
Sure, may I know the name to check for the status?
assistant
Rachel Martin here.
user
Please be on hold, I will get back to you in a minute.
assistant
Sure.
user
Thank you for waiting. Here, I have found an active reservation on your name. Shall I proceed with cancelling?
assistant
Please proceed.
user
Your reservation has been cancelled successfully.
assistant
Thank you for cancelling my ticket.
user
Thank you for reaching us.
assistant