Hello.
user
Hello. How can I assist you at this moment?
assistant
I would like to change my reservation, will you help me with that?
user
Sure, I will assist you with that. May I know your name for further process?
assistant
Myself Robert Wilson.
user
There is no previous reservation available under your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant