Hello.
user
Hello. How may I assist you?
assistant
My holiday trip has been postponed, could you please help me with changing my recent reservation?
user
Sure, please wait for a moment to check your details.
assistant
Sure, take your time.
user
Meanwhile, may I know your name?
assistant
I am Jonathan Williams.
user
Sorry, there is no reservation found on your name in my records.
assistant
That's ok, no issues. Thank you for the information.
user
Thank you for choosing us.
assistant