Hello.
user
Hello. How may I help you today?
assistant
Due to bad weather conditions, I want to change my existing reservation. Can you help me out?
user
Sure, let me check your reserved ticket in our database.
assistant
Ok.
user
May I know your name?
assistant
Sure, my name is Barbara Moore.
user
Sorry Moore, no reservation found by your name.
assistant
That's fine, thank you.
user
Thank you for contacting us.
assistant