Hi.
user
Hello. How may I help you?
assistant
Owing to an emergency, my live concert got postponed, so I want you to change my existing reservation.
user
May I know your name please to check the status of your reservation?
assistant
Sure, Sandra Brown here.
user
Sure, please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
Ok, no worries at all.
user
Thank you for reaching us.
assistant
Thank you for your information.
user