Hello.
user
Hello, how may I aid you?
assistant
I made a reservation earlier to attend for a seminar, but my seminar has been postponed. Can you aid me to change my earlier reservation?
user
Sure, I am happy to help you. May I know your name?
assistant
Sure, my name is Margaret Lee.
user
Ok, please wait for a while, I will check with the reservation on your name and get back to you.
assistant
Sure, I will wait for your response.
user
Thank you for waiting, There was no reservation found on your name.
assistant
That's Ok, not an issue. Thanks for your kind response.
user
Thank you for choosing us.
assistant