Hello.
user
Hello, how may I assist you?
assistant
Would it be possible to cancel my reservation as my holiday trip got cancelled due to some personal issue?
user
Sure, may I know on which name the ticket has been reserved?
assistant
Please check the reservation list on the name Nancy Clark.
user
Ok, please wait for a while.
assistant
Sure, take your time.
user
Thanks for waiting, we couldn't find any reservation on your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant