Hello.
user
Hello, how can I aid you?
assistant
Can you please change my existing reservation as my plan to go for holiday trip got postponed?
user
Sure, may I know your name?
assistant
I am Samuel Nelson.
user
Ok, please wait a minute.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for reaching us.
assistant