Hello.
user
Hello. In which way I can assist you today?
assistant
As my plan to visit Dallas has cancelled due to heavy rains, can you please help me in cancelling my recent reservation?
user
Sure, I will help you with cancelling the reservation. May I know your good name for verification process?
assistant
Previously, I have reserved with the name of Andrew Clark.
user
Ok, please give me a minute to check an existing reservation status.
assistant
Please take your own time.
user
Thank you for waiting. Sorry Clark, there is no reservation under your name to cancel it.
assistant
Ok, may be there is a mistake during the booking process.
user
May be that one.
assistant
Thank you for checking the reservation.
user
Most welcome. Thank you for reaching us.
assistant