Hello.
user
Hello. How exactly I can provide assistance to you?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, I can help you in that. On what name, you have reserved your ticket?
assistant
I am Stephanie Brown.
user
Ok, please wait or a couple of minutes.
assistant
Sure.
user
Sorry Stephanie Brown, there is no active reservation on your name to cancel it.
assistant
No problem, Thanks for the valuable information.
user
Thanks for approaching us.
assistant