Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation due to my health issue so, can you please help in cancellation?
user
Sure, can I know your name?
assistant
My name is Scott Miller.
user
Ok, please be hold on.
assistant
Sure.
user
Sorry, no reservation found on given name.
assistant
Not a problem, thank you for the information.
user
Thank you for reaching us.
assistant