Hello.
user
Hello, how may I help you?
assistant
Can you please help me to change my reservation to some other dates?
user
Sure, may I know your good name please?
assistant
Sure, my name is Jerry Edwards.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry Jerry, there is no active reservation found under your name in our records.
assistant
Not a problem, thank you.
user
Most welcome.
assistant