Hello.
user
Hello, please let me know do you need any assistance?
assistant
Owing to an emergency, my plans to visit Dallas has cancelled. Could you cancel my recent reservation please?
user
Sure, please wait it may take few minutes. Can you please provide your name?
assistant
My name is William Moore.
user
Moore, your reservation is found.
assistant
Thank you for your help in cancelling the ticket.
user
I cancelled your flight ticket and the airline is not charging you their normal fee.
assistant
That's fine.
user
Thank you for choosing us.
assistant
Welcome.
user