Hello.
user
Hello, how may I help you?
assistant
I am Kenneth Hall. I want to cancel my reservation, due to my health issues, can you help me in the cancellation?
user
Sure, we are here to help you. Please wait a moment, I will check your details and get back to you.
assistant
Sure.
user
Sorry to inform you that there is no reservation found on the name Kenneth Hall.
assistant
Not an issue. Thank you.
user
Thank you for contacting us.
assistant