Hello.
user
Hello, how can I help you today?
assistant
I want to change my existing reservation due to bad weather condition, can you please help me with that?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your good name?
assistant
My name is Ronald Martin.
user
Please give me a minute.
assistant
Sure.
user
Thanks for being waiting, there is no active reservation found on your name to change.
assistant
Not an issue, thank you.
user
Thank you for reaching us.
assistant