Hi.
user
Hello, how may I help you?
assistant
I want to cancel my flight reservation as I am unwell, can you please help me?
user
Sure, could you please provide your name?
assistant
My name is Frank Robinson.
user
Wait a minute.
assistant
Sure.
user
There was no reservation found on your name.
assistant
Oh! Not an issue. Anyway, thank you for checking.
user
Thank you for reaching us.
assistant