Hello.
user
Hello. How can I assist you at this moment?
assistant
Myself John Carter, I need to change my existing reservation, can you please help me?
user
Sure, I am here to help you in changing your reservation. Please be on hold for a moment while I check your reservation status.
assistant
Please take your time.
user
John Carter, I have searched the database and couldn't find any active reservation under your name.
assistant
Thank you for searching the details.
user
Thank you for utilising our service.
assistant