Hi.
user
Hello, how may I address you?
assistant
Would it be possible to change my reservation, which I have done with my name?
user
Sure, will you please let me know your name?
assistant
Yes, my name is Richard Gonzalez.
user
Ok, let me check the current status and revert you.
assistant
Ok, take your time.
user
Thanks for waiting, I regret to inform you that there is no reservation found active under your name.
assistant
Ok, no issues. Thank you for the information.
user
Thank you for approaching us.
assistant