Hi.
user
Hello, what service do you expect from our agency?
assistant
I want to change my reservation, can you help me with that?
user
Sure, I can help you. Can I know your full name to check the ticket status?
assistant
Please check the status on the name of Carolyn Harris.
user
Ok, I need sometime to check the ticket status. Will you please allow me the time?
assistant
Sure, take your time.
user
I am really sorry to say that, there is no active reservation found on your name in our portal to change the ticket details.
assistant
Ok, thanks for sharing the information.
user
My pleasure to inform you. Thank you for approaching us.
assistant