Hi.
user
Hello, how may I assist you?
assistant
Owing an emergency, I want to cancel my reservation. Please help me with it.
user
Sure, I will help you. May I know you good name please?
assistant
I am Nicholas Johnson.
user
Please wait a moment, I will check and get back to you.
assistant
Ok.
user
Thanks for waiting, there is no reservation on your name.
assistant
Thank you for your information.
user
Thanks for picking us.
assistant