Hello.
user
Hello. How can I help you?
assistant
I was fallen sick due to bad weather in my area, so I would like to cancel my recent reservation.
user
Ok, can you please tell the name on which the reservation has been confirmed?
assistant
My reservation is done under the name Richard Lewis.
user
Sorry, there is no reservation found by your name.
assistant
That's ok, no issues.
user
Thank you and have a nice day.
assistant