Hi.
user
Hello, how may I provide assistance for you?
assistant
My football match is cancelled in this week due to some weather conditions, so can you help me to cancel my reservation?
user
Sure, I am glad to help you. Could you please provide your name to check your complete reservation details?
assistant
Sure, my name is Alexander Lee.
user
Ok, please wait a moment meanwhile I will check your details in my database and proceed with your cancellation.
assistant
Ok, please check my reservation details in your records.
user
Sorry to say this, I did not find any reservation on your name in my database.
assistant
Oh! that is fine.
user
Thank you for utilising our services, have a pleasant day.
assistant
Thank you for your time.
user