Hello.
user
Hello. How can I assist you today?
assistant
 I am a film director and I have reserved a flight ticket to shoot a new song in Seattle but suddenly one of our team member meet with an accident, so we have postponed the shooting and I am in a busy schedule. can you please help me in flight ticket cancellation?
user
Sure, will you mention your name for checking the reservation status?
assistant
Thank you and my name is Sandra Taylor.
user
Please give me a moment.
assistant
Sure.
user
There is no reservation found under your name.
assistant
Not an issue with that one, thank you for checking my reservation status.
user
Welcome, have a great day.
assistant