Hello.
user
Hello. How may I assist you?
assistant
Can you aid me in changing my existing reservation?
user
Sure, please help me with the name on the ticket to check with the status.
assistant
I am Jonathan Brown.
user
Please wait a moment.
assistant
Sure.
user
Thank you for waiting. Jonathan Brown, we cannot make any changes in your reservation as there is no active reservation found in our database.
assistant
Its ok, thank you.
user
Thank you for approaching us.
assistant