Hello.
user
Hello, how can I help you?
assistant
Owing to emergency I want to cancel my reservation, can you help me with that?
user
Sure, I am happy to help you. Please let me know your good name.
assistant
I am Sandra Hall.
user
Sorry, there is no active reservation on your name in our records.
assistant
No issues, thank you for checking.
user
Thank you for choosing us.
assistant