Hello.
user
Hello, how may I assist you today?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, we are here to help you. Please hold a moment. Can I have your name to proceed?
assistant
Emily Anderson here.
user
Ok, please hold on.
assistant
Sure.
user
Thank you for your time, sorry, no reservation found with provided name.
assistant
No problem, Thanks for the information.
user
Thank you for approaching us.
assistant