Hello, I am Frank Thomas.
user
Hello, how can I serve you?
assistant
I want to cancel my recent reservation due to my business trip got postponed. Can you please help me with this?
user
Sure, I will help you. Please be on hold.
assistant
Sure.
user
Thank you. Sorry, there is no reservation on your name.
assistant
That's ok, not an issue. Thank you for your response.
user
Thank you for reaching us.
assistant