Hi.
user
Hello. How can I assist you at this moment?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, I will help you with that.
assistant
Thanks.
user
Can I have your name please to check your reservation status?
assistant
Ok, my name is Ashley Thomas.
user
Ok, please wait a moment to check existence of your reservation.
assistant
Ok, I will wait for your reply.
user
Sorry Ashley Thomas, no reservation has found under your name to cancel.
assistant
It's ok, no problem. Thank you for checking.
user
Thank you for choosing us, have a good day.
assistant