Hello.
user
Hello, how can I best serve you now?
assistant
I want to cancel my reservation due to heavy floods at my destination place, so please help me to cancel.
user
Sure, I can help you in that cancellation.
assistant
Thank you.
user
Please share me your good your name?
assistant
Sure, I am Jerry Young.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
No issues, thanks for your support.
user
Thanks for contacting us, wish you a nice day.
assistant