Hello.
user
Hello.
assistant
I am Kimberly Lee.
user
How can I help you?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I will help you.
assistant
Thank you.
user
Sorry, I didn't find any reservation found on your name to cancel your reservation.
assistant
That's ok, thank you for checking.
user
Welcome, have a nice day.
assistant