Hello.
user
Hello. How can I help you today?
assistant
I would like to cancel my recent reservation because my health condition was not good, can you help me?
user
Sure, I am here to help you with that. May I know your name please?
assistant
I am William Brown.
user
Please wait for a while.
assistant
Sure.
user
Thank you for waiting. There is no active reservation found on your name in our database to cancel.
assistant
That's ok, thank you for checking.
user