Hello.
user
Hello. How may I assist you?
assistant
My name is Kimberly Mitchell, I want to change my reservation as my trip is postponed. Can you change my reservation?
user
Sure, I am here to help you out.
assistant
Thank you.
user
Kimberly Mitchell, there is no active reservation with your name to change your reservation.
assistant
Ok, thank you for the information.
user
You are welcome, thank you for reaching us.
assistant