Hello,.
user
Hello.
assistant
I am Benjamin Thompson.
user
How may I be of your help?
assistant
I just want to change my existing reservation, due to postpone of my exams. Can you please help me with that?
user
Sure, I'll help you with this.
assistant
Thank you.
user
Please wait a moment I will check the reservation status.
assistant
Sure.
user
Thank you for waiting, unfortunately there is no reservation found by your name.
assistant
Ok, no issues. Thank you.
user
Thank you for choosing us.
assistant