Hello.
user
Hello, how can I help you today?
assistant
As my meeting got postponed with my client, can you please help me in cancelling my existing reservation?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
I am Stephen King.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for reaching us.
assistant