Hello. I am Emma Smith.
user
Hello, how can I be your guide for today Emma?
assistant
I want to postpone my trip due to an emergency. Can you aid me?
user
I am here to help you about that.
assistant
Thank you.
user
Please be on hold for sometime to check the reservation status with your name.
assistant
Take your time.
user
Sorry to say this Emma, there are no active reservations with your name to change your reservation.
assistant
No issues. Thank you for checking.
user
You are welcome, thank you for reaching out here. Hope you have a nice day ahead.
assistant
You are welcome.
user