Hello.
user
Hello. How can I aid you at this moment?
assistant
I am Katherine Edwards, can you help me in ticket cancellation?
user
Sure, I will help you with that.
assistant
Thanks.
user
Please wait a moment, I will check your reservation status.
assistant
Ok.
user
There is no previous reservation available in your name Katherine Edwards.
assistant
That's fine, thank you.
user
Thank you for reaching us, have a nice day.
assistant