Hello.
user
Hello. How can I help you?
assistant
I have booked a ticket last week to New York but I am not interested to go there, can you please help me to change my existing reservation?
user
Sure, can I know the name please?
assistant
Yes, I am Raymond Brown.
user
Sorry Brown, there is no reservation found on your name.
assistant
That's ok.
user
Thank you for approaching us.
assistant
Most welcome.
user