Hello.
user
Hello. How may I help you today?
assistant
Owing to an emergency, I want to change my reservation. Can you please help me with that?
user
Sure, I am glad to help you with that.
assistant
Thank you.
user
Please, share me your good name to check your reservation status.
assistant
My name is Kevin Edwards.
user
Ok, please wait for a moment.
assistant
Ok.
user
Sorry to say that, we have not found any active reservation on your name in our database.
assistant
Not an issue, thank you for the information.
user
Thank you for reaching us.
assistant