Hello.
user
Hello, how can I assist you?
assistant
Due to my ill health, I would like to change my trip to some other dates. Can you please help me by changing my existing reservation?
user
Sure, I will help you. For checking your reservation status, may I know your name?
assistant
My name is Kenneth Phillips.
user
Sorry Phillips, I did not find any reservation by your name in our database.
assistant
Ok, not an issue. Thank you for providing information.
user
You are welcome and thank you for choosing us.
assistant