Hello.
user
Hello. How can I help you?
assistant
My husband and I are planning a cruise to Galapagos Islands July 2018. One of our family member is hospitalized, so we are unable to travel that trip. Can you please help me with cancelling the ticket?
user
Sad to hear that, I will help you in cancelling. May I know your name?
assistant
Thank you for accepting me request. I am Jacob White.
user
Sorry, there is no reservation found under your name.
assistant
It's ok, not an issue.
user
Thank you for opting us.
assistant
Anyways thank you.
user