Hi.
user
Hello, how can I assist you?
assistant
As I have fallen sick suddenly due to bad weather, I would like to cancel my recent reservation.
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Stephen Martinez here.
user
Sorry, we found no reservation on your given name.
assistant
That's ok, thank you for your help.
user
Thank you for reaching us.
assistant