Hello.
user
Hello, how can I provide service to you?
assistant
I want to cancel my recent reservation due to sudden demise of my uncle. Can you help me?
user
Sure, please provide your name to check the reservation?
assistant
I am Rachel Jones.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no problem at all. Thank you.
user
Thank you for reaching us.
assistant