Hello.
user
Hello.
assistant
I am Christine Miller.
user
How can I guide you now?
assistant
I want to change my existing reservation, due to heavy rainfall in New York, can you help me?
user
Christine Miller, please allow me to check with availability of your previous booking.
assistant
Sure, take your time.
user
Sorry to inform you, there is no active reservation found under your name.
assistant
That's ok, thank you for your help.
user
Sorry for the inconvenience. Have a great day.
assistant