Hello.
user
Hello. How can I assist you today?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me?
user
Sure, will you mention your name please?
assistant
Ok, I am James Williams.
user
Please give me a moment.
assistant
Ok, take your time.
user
There is no reservation found under your name.
assistant
That's fine, no problem. Thank you for your help.
user
Welcome, have a great day.
assistant