Hello. Cynthia Garcia here.
user
Hello, How can I help you today?
assistant
Due to an emergency, I need to cancel my reservation. Can you please help me with it?
user
Sure, I will help you with that. Please wait a while.
assistant
Ok.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, not an issue. Thank you.
user
Thank you for choosing us.
assistant