Hello.
user
Hello, how can I help you today?
assistant
I have to change my reservation as I have to prepare for my exams, can you please help me?
user
Sure, can you share your name to check further?
assistant
My name is Kenneth Carter.
user
Please wait.
assistant
Sure.
user
Sorry, no reservation found on your name in our portal to change it.
assistant
No issue, thank you for your time.
user
Thank you for contacting us.
assistant