Hello.
user
Hello. How may I help you?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, may I know your name for checking?
assistant
My reservation was done under the name Debra Walker.
user
Sorry, there is no reservation found under that name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant