Hello.
user
Hello. How may I help you?
assistant
Myself Charles Wright. I want to change my existing reservation, due to some health issues. Can you please help me?
user
Sure, I am here to help you. Please wait for a moment to check your reservation status.
assistant
Thank you for the response.
user
Sorry to say, no reservation found on your name in my database.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you for choosing us, have a nice day.
assistant