Hello.
user
Hello, how can I serve you?
assistant
I want to cancel my recent reservation due to sudden demise of my grand father. Can you please help me with this?
user
Sure, I am here to help you.
assistant
Thank you.
user
Can I know your name please?
assistant
Sure, my name is Nicholas Wright.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Thant's ok, thank you for the information.
user
Thanks for contacting us.
assistant