Hello.
user
Hello, how may I help you?
assistant
Can you please change my existing reservation?
user
Sure, please share your name to proceed.
assistant
Sure, I am Melissa Perez.
user
Please wait for a moment to check your details.
assistant
Sure.
user
Sorry, no reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant