Hello.
user
Hello, how may I serve you today?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
May I know your good name to check the reservation status?
assistant
I am Rachel Rodriguez.
user
Please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for choosing us.
assistant