Hello.
user
Hello. How can I help you for today?
assistant
Due to heavy snow fall, I can not travel. Can you help me in changing my existing reservation?
user
Yes, I can help you with that. Can I know your name?
assistant
My name is Paul Anderson.
user
Ok, give me a moment.
assistant
Sure.
user
Sorry to inform you that there is no reservation found on your name.
assistant
That's fine, thank you for the information.
user
Thank you for consulting us.
assistant