Hi.
user
Hello, how can I assist you?
assistant
 I want to cancel my reservation as my project got ramp down.Can you help me with that?
user
Sure, I can help you with that. May I know your good name please?
assistant
I am John Lopez.
user
John Lopez, there is no active reservation found under your name to do cancellation.
assistant
Ok, no problem. Thanks for the information.
user
Thank you for choosing us.
assistant