Hello, John Moore here.
user
Hello John, how may I assist you?
assistant
I want to cancel my reservation because my exams are postponed. Will you please help me?
user
Sure, please wait for a moment.
assistant
Sure.
user
Sorry John, there is no reservation is found as per your request to cancel your reservation.
assistant
It's ok, no problem. Thank you for your service.
user
Thank you for your information.
assistant