Hello.
user
Hello, how may I help you?
assistant
I would like to cancel my reservation as I am leaving for hometown, can you please help me out?
user
Sure, may I know your good name?
assistant
Kathleen Collins here.
user
Please wait.
assistant
Sure.
user
There is no reservation found on your given name.
assistant
Ok no problem, thank you for your services.
user
Thank you for reaching us.
assistant