Hi.
user
Hello,how can I help you today?
assistant
Owing to an emergency I need to change an existing reservation. Can you help me with this?
user
Sure, kindly mention your name for checking the reservation.
assistant
I am Sharon Nelson.
user
Please wait a moment.
assistant
Ok.
user
Sorry to inform, no reservation found with your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thanks for reaching us.
assistant