Hello.
user
Hello.
assistant
Myself Mark Jones.
user
How can I assist you Jones?
assistant
I want to cancel my reservation as I met with an accident, can you please do that for me?
user
Sure, please wait a moment.
assistant
Sure, I will wait for your response.
user
Sorry, there is no reservation found on your name.
assistant
That's fine, thank you for checking.
user
Thank you for approaching us.
assistant