Hi.
user
Hello, how may I help you?
assistant
Due to some personal issues, I would like to cancel my recent reservation. Please help me out.
user
Sure, may I know your name please to check the reservation status?
assistant
Sure, my name is Gary Carter.
user
Gary, please wait for a minute.
assistant
Sure, take your time.
user
I couldn't find any reservation with your details.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for contacting us.
assistant