Hello.
user
Hello, how can I aid you today?
assistant
I want to cancel my trip due to an emergency. Can you cancel my ticket?
user
Sure, I am here to help you.
assistant
Thank you.
user
On whose you have booked the ticket formerly?
assistant
Myself Michelle Mitchell.
user
Sorry Michelle Mitchell, there are no flights reserved on your given name formerly.
assistant
No issues. Thank you for checking.
user
Welcome, thank you for choosing us. Have a great day.
assistant
You are welcome.
user