Hello.
user
Hello.
assistant
I am Brian Martinez.
user
How may I help you?
assistant
I want to change my existing reservation due to health issues, can you please help me with that?
user
Brian Martinez, I am here to help you for this. Let me check your reservation status in our database.
assistant
Ok.
user
Sorry for inconvenience, no reservation is found with your credentials.
assistant
No problem, thank you.
user
Thank you very much for contacting our agency.
assistant