Hello,.
user
Hello, How can I help you today?
assistant
Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with that?
user
Sure, I am eager to help you. May I know your name to cancel your ticket?
assistant
I am Jerry Martin.
user
Ok, please hold on.
assistant
Sure, take your time.
user
Thanks for holding on.
assistant
Ok.
user
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for reaching us.
assistant