Hello,.
user
Hello, how can I help you?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, May I know your name?
assistant
Sure, my name is Betty Moore.
user
Ok, please wait a minute.
assistant
Ok.
user
Thanks for waiting. There is no active reservation on your name.
assistant
Ok, no issues. Thank you.
user
Thank you.
assistant