Hello.
user
Hello. How may I assist you?
assistant
I need you to make few changes in my recent booking. Please help me.
user
Sure, I will help you. Can I have your name please to check your reservation status?
assistant
My name is Kevin Green.
user
Please hold on a moment.
assistant
Sure, take your time.
user
Kevin Green, no reservation has been found on your name in our database.
assistant
That's ok. Thank you.
user
Thank you for choosing us.
assistant