Hello.
user
Hello, how may I guide you?
assistant
My name is Thomas Taylor. Actually, I booked a ticket to NYC to attend a concert but due to bad weather, my trip is cancelled.
user
Sure, please give me a moment to check the database.
assistant
Sure, take your time.
user
Sorry Thomas, there is no reservation found on your name.
assistant
That's ok. Thank you.
user
You are welcome.
assistant