Hello.
user
Hello, how may I aid you?
assistant
Can you please help me in changing my existing reservation?
user
Sure, may I know your name?
assistant
My previous reservation has done with the name Brandon Edwards.
user
Please wait for a while.
assistant
Sure.
user
Sorry Brandon Edwards, no reservation is available by your name.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for reaching us.
assistant