Hello.
user
Hello, how can I assist you now?
assistant
Due to emergency health issue I want to change my existing reservation. Can you help me?
user
Sure, may I know your good name please?
assistant
Andrew Gonzalez.
user
Ok, please wait a moment.
assistant
Sure, I will wait.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Ok, it's not an issue. Thanks for your information.
user
Thanks for connecting us, have a good day.
assistant