Hello.
user
Hello. What type of guidance do you need from our agency?
assistant
Helen Lewis here. Due to inconvenience of my work, I want to change my reservation. Can you please help me for that?
user
Sure, I am glad to help you with that. Can you please hold on for a minute?
assistant
Ok, I will wait.
user
I am really sorry to inform you, I have not found any previous reservation on your name to change the details.
assistant
Anyway, thanks for the information.
user
You are welcome. Have a nice day.
assistant