Hello.
user
Hello. How can I help you for the day?
assistant
I need to cancel my active reservation, can you please help me out?
user
Sure, I am mirthful to help you with that reservation cancel. May I know your name please?
assistant
Myself Emma Smith.
user
Please wait for a while, let me check your previous reservation status.
assistant
Ok.
user
Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
That's ok, thank you for searching my details.
user
Thank you for reaching us, have a great day.
assistant