Hi.
user
Hello, how may I support you today?
assistant
I would like to cancel my reservation due to sudden demise of my grand mother.
user
Ok, may I know your name to check the reservation on your name?
assistant
Sure, I am Mary Turner.
user
Ok, please wait for a moment.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
fine, thank you.
user
Thank you for approaching us.
assistant