Hi.
user
Hello, how may I amend you today?
assistant
I made a reservation earlier to meet my family doctor but, on that date due to emergency operation I cannot meet doctor. So. I want to change my reservation, can you help me in this?
user
Sure, may I know your good name in changing your reservation?
assistant
Charles Gonzalez is my name.
user
Thank you for providing your name.
assistant
OK.
user
I regret that there is no reservation found on your name.
assistant
Ok, no problem in that.
user
Thank you for making us to support you.
assistant
Thanks for the information.
user