Hi.
user
Hello, how may I assist you today?
assistant
I want to change my existing reservation, due to some business meeting got cancelled. Can you help me for that one?
user
Sure, I will help you with that. Can I know your good name to proceed further?
assistant
Sure, Mary Hill here.
user
Please give me a minute.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name to change.
assistant
No issues, thank you for the information.
user
Thank you for availing us.
assistant