Hello.
user
Hello, how may I aid you today from my end?
assistant
There is a small modification in my recent reservation, can you please help me out?
user
Sure, I am here to help you out. Please provide me your name to check the reservation status.
assistant
The ticket is under the name Sandra Phillips.
user
Sorry, there is no reservation on your name in our database.
assistant
That's fine, no problem. Thank you for checking.
user
Thank you for reaching us.
assistant