Hello.
user
Hello.
assistant
My name is Jessica Walker.
user
How may I help you?
assistant
I want to change my existing reservation, due to heavy rain. Can you help me for that?
user
Sure, just a second please.
assistant
Ok.
user
I am sorry Mr. Jessica Walker, no reservation found on you name. Thank you for reaching us.
assistant
It's ok. Thank you for your help.
user