Hi.
user
Hello, how may I assist you now?
assistant
Due to Earthquake disaster happened in the place where I wanted to visit, I would like to change my reservation. Can you be my helping hand in this?
user
Ok. For changing the reservation, help me with your name please.
assistant
I am Nancy Campbell.
user
Sorry, there was no reservation on your name.
assistant
Ok, no issues.
user
Thank you for reaching us.
assistant
Thanks for your quick response.
user