Hi.
user
Hello.
assistant
I am Mary Lee.
user
How can I assist you at this moment?
assistant
Owing to an emergency, I need to change my existing reservation. Can you please help me with that?
user
Sure, I am here to help you. Please give me a moment to check your reservation status.
assistant
Ok.
user
Mary Lee, there is no active reservation found under your name in our database.
assistant
It's ok, not an issue. Thank you for the information.
user
Thank you for utilising our service.
assistant