Hi, I am Stephanie Carter.
user
Hello, how do I serve you today?
assistant
Due to heavy Snowstorms at my destination place, so I need to cancel my reservation. Could you help me with this?
user
Sure, I will help you. Let me check your reservation status.
assistant
Sure.
user
We found your reservation, and it has been successfully cancelled.
assistant
Ok, thanks for your kind service.
user
Your money will be refund within 2 days. Thank you for choosing us.
assistant