Hello.
user
Hello, how may I aid you today?
assistant
William Williams here. I want to change my existing reservation. Can you help me for that one?
user
Sure, we are happy to help you.
assistant
Thank you.
user
Please hold for a while.
assistant
Sure, take your time.
user
Sorry to say that, there are no active reservation found on your name.
assistant
No issues, thank you for your response.
user
Thank you for reaching us.
assistant