Hello.
user
Hello, how may I aid you today from my end?
assistant
Myself Matthew Adams. I would like to change my existing reservation, can you help me in that?
user
Sure, I am here to help you out. Please allow me a moment to check the reservation status on your name in our database.
assistant
Sure, I will wait for your response.
user
Sorry Matthew Adams, there is no reservation on your name in our database.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you for reaching us.
assistant