Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my recent reservation due to bad health issues, can you help me with that?
user
Let me know your name to check your reservation?
assistant
I am Susan King.
user
Ok, please wait a moment.
assistant
Sure.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok,  no problem. Thank you.
user
Thank you for choosing us.
assistant