Hello.
user
Hello, how can I aid you today?
assistant
I want to cancel my recent reservation due to some family issues. Can you please help me with this?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
I am Stephanie Carter.
user
 I found your reservation on your name and I have been cancelled successfully.
assistant
Thank you.
user
Thank you for choosing us.
assistant