Hello.
user
Hello. How can I help you today?
assistant
I am Margaret Smith. Can you help me in changing my existing reservation as my trip has been cancelled?
user
Sure, I am gleeful to help you with that.
assistant
Thank you.
user
Please wait a moment. Sorry, I didn't find any reservation on your name in our database.
assistant
Sure. No problem, thank you for the information.
user
Thank you for reaching us, have a nice day.
assistant