Hello.
user
Hello. How can I aid you?
assistant
I just want to change my flight reservation as I am sick, please help me out.
user
Sure, may I know the name to check for the status?
assistant
Rebecca Thompson here.
user
Please be on hold, I will get back to you in a minute.
assistant
Sure.
user
Thank you for waiting. Here, there is no active reservation have been found under your name in our database to amend it.
assistant
Not an issue. Thanks for checking.
user
Thank you for reaching us.
assistant