Hello.
user
Hello. How may I abet you?
assistant
I actually made a reservation to New York, NY-JFK to submit my research documents but it got shifted to Detroit, MI-DTW  so I need to change an exiting reservation, will it be possible to change an existing reservation?
user
Sure, it can be done. To check the status of your reservation, can you help me with your name please?
assistant
I made a reservation by this name Jason Robinson.
user
Ok, give me sometime to check and revert to you.
assistant
Sure, take your time.
user
Thank you for being wait. It's unfortunate that there is no reservation available according to the name.
assistant
That's ok, I think my ticket has not processed yet. Thanks for your information, I'll reach you later.
user
Thank you for being with us and we hope to serve you again.
assistant