Hello.
user
Hello, how can I aid you?
assistant
Due to the sudden demise of my grandmother, I would like to cancel my reservation. Can you help me out?
user
Sure, I will help you. May I know your name to check reservation?
assistant
Sure, my name is Paul Moore.
user
Please be hold on for a while.
assistant
Sure, take your time.
user
Thanks for waiting, there is no reservation available with your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for opting us.
assistant