Hello.
user
Hello, How can I help you?
assistant
Due to my health issue I want to change my existing reservation. Can you please help me? My name is Kimberly Wilson.
user
Ok, please hold for a minute.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name. Sorry, for the inconvenience. There is no reservation found with your name to change the reservation.
assistant
Ok, it's not an issue. Thanks for your kind information.
user
Thank you for approaching us, have a pleasant day.
assistant