Hello.
user
Hello, how can I serve you today?
assistant
My name is Jessica Lopez. My family tour trip was postponed, so please change my existing reservation.
user
Sure, wait for a moment. I will check and get back to you.
assistant
Ok.
user
Thanks for waiting, sorry to say that, no reservation was found with your name.
assistant
No problem, thanks for your service.
user
Thanks for choosing us. Have a nice day.
assistant