Hello. My name is Timothy Nelson.
user
Hello. How may I assist you Timothy Nelson?
assistant
I need to do some updates in my existing reservation, as my friends have already booked my ticket in another flight along with theirs for a trip, I was not aware of this thing, can you please make some changes in the existing ticket for me?
user
Ok, please wait a moment I will check it out.
assistant
Ok, take your time.
user
Sorry, there is no reservation on your name.
assistant
That's ok. Thank you for checking.
user
Thank you for choosing us.
assistant