Hello.
user
Hello, how can I provide assistance to you?
assistant
 Owing to an emergency, I want to change my reservation. Can you please help me with that?
user
Sure, may I know your good name?
assistant
Sharon Taylor here.
user
Please wait for a minute, I will check with the reservation and revert to you.
assistant
Sure.
user
I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
Thank you.
user
Thank you for reaching us.
assistant