Hello.
user
Hello.
assistant
I am Lisa Hill.
user
How may I assist you Lisa?
assistant
I meet with an accident on the day which I would like to travel to my home town, so, I would like to cancel my ticket. Can you help me?
user
Sure, please wait for a moment.
assistant
Sure, take your own time.
user
Ok, your reservation has been cancelled successfully.
assistant
Ok, thank you for cancelling my ticket booking.
user
Thank you for reaching us.
assistant
Welcome.
user