Hello. I am Emily Carter.
user
Hello, how may I help you?
assistant
Suddenly, I am fallen sick. So I want to cancel my reservation. Can you please help me with it?
user
Sure, I will help you. Please hold on a moment.
assistant
Ok.
user
Sorry, there is no reservation found on given name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant