Hello.
user
Hello, what can I do for you today?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Ok, I can help you in cancellation. May I know your name to find your reservation to cancel?
assistant
Ruth Baker here.
user
Sorry, no reservation has been registered with us on your name.
assistant
No problem, Thanks for the information.
user
Thanks for reaching us, have a nice day.
assistant