Hi.
user
Hello. How may I assist you?
assistant
Due to bad weather conditions I cannot attend my meeting. Can you help me to change my existing reservation?
user
Sure, please wait for a moment to check your details. May I know your name?
assistant
Sure, my name is Raymond White.
user
Sorry, there is no reservation found on your name.
assistant
That's ok, thank you.
user
Welcome.
assistant