Hello.
user
Hello. How may I aid you today?
assistant
I want to change my existing reservation, as my exams has postponed. Can you please help me with this?
user
Sure, I am oblige to help you. Can you please provide your name to check your previous reservation?
assistant
I am Sharon Nelson.
user
Ok, please be on hold. We regret that, there is no reservation found with your name in our records.
assistant
Ok, no problem.
user
Thank you for reaching us, have a great day.
assistant
Thank you for your information.
user
Most welcome.
assistant