Hello.
user
Hello, how can I help you?
assistant
Due to heavy rains, I could not travel to New York. Can you please cancel my reservation?
user
Sure, please be on hold. Can you please provide me your name to check the reservation status?
assistant
Please check with the name Catherine Adams.
user
There is no reservation found under your name, Adams.
assistant
Its ok, no issues. Thank you for the information.
user
Thank you for reaching us.
assistant