Hello.
user
Hello. How can I help you?
assistant
Due to heavy rains, my Football match is postponed so I need to change an existing reservation. Can you please help me in that?
user
Sure, wait for a while, I will check and get back to you. May I know your name?
assistant
My name is Samantha Walker.
user
Sorry to tell that there is no reservation found on your name.
assistant
That's not a problem.
user
Thank you for contacting us.
assistant
Thanks for your kind information.
user