Hi. I am Cynthia Campbell.
user
Hello, how may I support you?
assistant
I want to change my reservation as my plan to go for shopping at Phoenix got postponed. Can you help me?
user
Sure. Please let me check in my database.
assistant
Ok.
user
Sorry to say that, there is no active reservation on your name.
assistant
That's Ok, thanks for your assistance.
user
Thank you for communicating with us.
assistant