Hi.
user
Hello, how may I aid you today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, please let me know your name for further process?
assistant
Myself Samantha Martinez.
user
Samantha, please wait for a mean while.
assistant
Sure.
user
Sorry Samantha, there is no reservation found on your name to cancel your reservation.
assistant
No problem, thanks for checking.
user
Thank you consulting us.
assistant