Hello, I am Jason Anderson.
user
Hello, how can I assist you today?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me with it?
user
Sure, please wait for a moment.
assistant
OK.
user
Sorry to say that, no reservation was found with your good name.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant