Hello.
user
Hello. How can I serve you?
assistant
Please change my existing reservation owing to an emergency.
user
Sure, We are here to help you out. May I know your name?
assistant
I am James Edwards.
user
Please wait a while.
assistant
Ok.
user
Thanks for being waiting. We didn't found any reservation by this name.
assistant
Thank you.
user
Thank you for consulting us.
assistant