Hello, myself Lisa Perez.
user
Hello, how may I serve you today?
assistant
Due to heavy snow fall in my location I need to cancel my recent booking. Please help me with it.
user
Sure, we are here to help you.
assistant
Great!.
user
Please wait for a while.
assistant
Sure, I will be waiting for you.
user
Sorry we did not find any reservation on your name.
assistant
Not an issue, thank you for the verification.
user
Thank  you for choosing us.
assistant