Hello.
user
Hello. How may I assist you today?
assistant
I want to cancel my ticket due to financial issues.
user
Sure, can I know your name to check previous reservation.
assistant
Charles Martin here.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there are no active reservations on your name to cancel.
assistant
No problem, thank you.
user
Thank you for reaching our service.
assistant