Hello. I am Pamela Miller.
user
Hello, how can I assist you?
assistant
I need to change my existing reservation, as my exam got postponed. Please help me in changing?
user
Sure, we are here to help you. Please wait a moment.
assistant
Ok.
user
Thanks for waiting, there was no reservation found on your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for choosing us.
assistant