Hello.
user
Hello. How can I assist you?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, can I know your name please?
assistant
Thank you. Myself William Jones.
user
I found your reservation, can I cancel it?
assistant
Sure, please proceed with cancelling.
user
I have cancelled your reservation.
assistant
Thank you for your help.
user
Thank you for approaching us.
assistant
Most welcome.
user