Hello.
user
Hello, how could I support you today?
assistant
I am Angela Martinez want to cancel my reservation due to heavy snow storm. Can you help me in cancelling?
user
Please wait for a while.
assistant
Ok.
user
We found a reservation with your given name, shall I proceed for cancellation?
assistant
Please cancel it.
user
Your ticket has been cancelled.
assistant
 Thank you.
user
Thank you for approaching us.
assistant