Hello.
user
Hello. Do you need any assistance from our side?
assistant
Please see if there is any possibility to cancel my ticket, as I will be not able to catch my flight on the date which my ticket has booked as I am going to another place on that day. Can you please help in my ticket cancellation?
user
Sure, we are gleeful to help you.
assistant
Thank you.
user
Could you please provide your name to check your previous reservation status?
assistant
Sure, my name is Frank Lopez.
user
Ok Lopez, please be on hold to check.
assistant
Yes, please go ahead.
user
Thank you for waiting.
assistant
It's alright.
user
I have found found your reservation and there is a cancellation charge, the remaining amount will be credited to your account. Is it ok for you?
assistant
Yes, I am ok with your policy. You can proceed with cancellation.
user
I have successfully cancelled your reservation.
assistant
Thank you for cancelling my ticket and I appreciate your great service.
user
Thank you for approaching us, have a great day.
assistant
Most welcome.
user