Hello.
user
Hello. How can I assist you today?
assistant
I want to change my existing reservation due to postponed of my exam dates. Can you please help me with this?
user
Ok, please can I know your name please?
assistant
My name is Karen Lee.
user
Ok, please wait a moment I will check.
assistant
Sure.
user
Ok, thank you for waiting. Sorry, there is no reservation been fund on your name to change.
assistant
No problem, thanks for your information.
user
Ok, thank you for choosing our agency.
assistant