Hello.
user
Hello. How can I help you today?
assistant
I need to cancel my reservation due to my planned event got cancelled so please help me with that.
user
Sure, I can help you with that.
assistant
Thank you.
user
May I know your name for checking your previous reservation status?
assistant
Sure, please check the reservation with the name of Scott Thomas.
user
Ok, please wait a moment.
assistant
Sure, take your time.
user
There is no previous reservation found on your name.
assistant
Oh! May be booking is not done properly. Anyway, thank you for your time.
user
Thank you for contacting us, have a nice day.
assistant