Hello.
user
Hello.
assistant
My name is Barbara Adams.
user
How may I help you?
assistant
Due to heavy rainfall, I couldn't travel out. Can you please cancel my reservation?
user
Sure, allow me a moment I will revert you back with the proper information.
assistant
Ok, take your time.
user
Sorry to say, there is no reservation found with your name to cancel it.
assistant
Its ok, no issues. Thank you for the information.
user
Thanks for choosing us.
assistant