Hello, I'm Michael Martinez.
user
Hello Michael. Nice to meet you. In which way I can help you today?
assistant
Due to the postponement of the match, I would like to change my existing reservation. Could you please help me out?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please give me a moment, I will inform you very soon.
assistant
Ok.
user
Thank you for waiting. Sorry Michael, there is no reservation has booked under your name to change it.
assistant
That's ok, thank you for checking.
user
My pleasure. Thank you for choosing us.
assistant