Hello.
user
Hello, how may I aid you?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, I am here to help you. May I know your name?
assistant
Jeffrey Hernandez here.
user
Ok, please wait for a while.
assistant
Sure.
user
Thank you for your patience, we did not find any reservation on your given name.
assistant
No problem, Thanks for the information.
user
Thank you for choosing us.
assistant