Hi, Katherine Smith here.
user
Hello, How can I support you?
assistant
I recently reserved a ticket to give a visit to my best friend. But, before my journey she came to my home and gave me a surprise visit. So, now I want the ticket to be cancelled. Can you please help me?
user
Sure, I am here to help you. Please wait a minute. I will check and let you know.
assistant
OK.
user
Thank you for your patience. There is no recent reservation found against your name.
assistant
OK, Thank you.
user
Thank you for contacting us.Have a great day.
assistant