Hello.
user
Hello.
assistant
Dorothy Lopez here.
user
How may I help you?
assistant
Due to sudden health issue, I am not able to travel in a flight on those dates. so can you please help me out with changing of my reservation?
user
Sure, please wait for a moment to check your details.
assistant
Sure, take your time.
user
Sorry, there is no reservation found on your name.
assistant
Oh! I think the ticket was not booked properly while I am booking.
user
Thank you for choosing us, have a nice day.
assistant
Anyways, thank you for the information.
user