Hi.
user
Hello, how can I help you today?
assistant
Owing to an emergency, I want to cancel my existing reservation. Can you help me with that?
user
Sure, can I have your name please?
assistant
Sure, Nicole Campbell here.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
Ok, no worries at all. Thank you for your assistance.
user
Thank you for opting us.
assistant