Hello.
user
Hello. How can I aid you?
assistant
I have cancelled my trip due to some health issues, can you please help me to cancel my past ticket.
user
Sure, We are here to help you. May I know your name?
assistant
Thank you for your response. My name is Nicholas Anderson.
user
Give me a minute.
assistant
Sure, I will wait for your reply.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
It's ok, not an issue with that. Thanks a lot for your assistance.
user
Thank you for reaching us.
assistant
You are welcome.
user