Hi.
user
Hello,. What can I do for you now?
assistant
I recently reserved a ticket to visit my best friend. But, before my journey he came to my home and gave me a surprise visit. So, now I want that ticket to be cancelled. Can you help me with that?
user
Sure, I will help you.
assistant
Thank you.
user
To cancel your ticket, we need your name. Can you provide it?
assistant
I am Shirley Lewis.
user
Thanks for the details, please wait.
assistant
Sure, take your time.
user
Sorry Lewis, no active reservation found on your name to cancel it.
assistant
Ok, I think something went wrong at the time of booking. Thanks for your prompt response.
user
Ok, Thanks for your presence.
assistant