Hi.
user
Hello. How may I help you?
assistant
I have done my booking last week with my name Jennifer Collins by your agency but now I am not able to travel due to my ill health. Can you help me to cancel my reservation?
user
Sure, please wait for a moment.
assistant
Sure, I will be waiting for your reply.
user
Sorry, I did not found any reservation on your name.
assistant
Not an issue with that, it might be cancelled by my manager. Anyways thank you for the information.
user
Thank you for reaching us, have a nice day.
assistant