Hello.
user
Hello. How may I help you?
assistant
I am Matthew Hernandez.
user
Happy to meet you Matthew Hernandez.
assistant
Actually, I am planning to change reservation because of urgent work. Can you help me out?
user
Sure, I can help me please wait a moment.
assistant
Sure.
user
Ok, there is no reservation on your name.
assistant
That's fine. Thank you for your help.
user
Thank you for reaching us.
assistant