Hello.
user
Hello, how can I help you?
assistant
I want to cancel my reservation due to heavy floods at my destination place, so please help me.
user
Sure, can you provide me your name.
assistant
Sure, I am Justin Taylor.
user
Give me a moment.
assistant
Sure.
user
Sorry to inform that there is no reservation by the name Justin Taylor.
assistant
No worries, thank you.
user