Hello.
user
Hello, how can I assist you?
assistant
Please change my existing reservation due to some health issues?
user
Sure, I can help you with that. May I know your good name please?
assistant
Sure, I am Charles Adams.
user
Please wait while I'll check your reservation status.
assistant
Sure.
user
Charles Adams, there is no active reservation found under your name to do changes in that.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant