Hi,.
user
Hello, how may I assist you today?
assistant
I want to cancel my reservation ticket due to sudden demise of great grandfather. Can you help me in cancellation?
user
Just hold on a minute, I will check and get back to you.
assistant
Ok.
user
Unfortunately, we did not find any reservation on your given name.
assistant
Not a problem, thank you.
user
May I know your name please?
assistant
I am Mark Edwards.
user
Thank you for availing us.
assistant