Hi.
user
Hello, how can I help you today?
assistant
Can you help me in cancelling my recent reservation, as my exam is postponed?
user
Sure, we are here to help you. May I know your name?
assistant
Ok. I am Frank Smith.
user
Ok, wait for some time I will check the reservations on your name and get back to you.
assistant
Sure.
user
Thanks for waiting we found reservation on your name and your ticket has been cancelled successfully.
assistant
Thank you.
user
Thanks for contacting us.
assistant