Hello.
user
Hello. How can I assist you?
assistant
I need to cancel my reservation as I am not able to travel. Can you help me with that?
user
Ok, may I know your name?
assistant
Thank you for considering my request. My name is Paul Gonzalez.
user
Please wait for a while.
assistant
Sure, I will wait.
user
Sorry, no reservation found on your name.
assistant
Not a problem, anyways thank you for the information.
user
Thank you for reaching us.
assistant