Hello.
user
Hello. In which way I can aid you at this moment?
assistant
I am Virginia Adams, want to cancel my recent reservation due to some personal problem. Please help me out with that.
user
Sure, I will help you with that. Please wait a moment, I will check your previous reservation status.
assistant
Thanks and take your time.
user
There is no previous reservation available under your name.
assistant
It's ok, thank you for your help.
user
Thank you for contacting us, have a nice day Virginia Adams.
assistant