Hello, I am Dorothy Thomas.
user
Hello, how can I assist you today?
assistant
Owing to an emergency, I want to change an existing reservation. Could you help me in changing the reservation?
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry to say that, there was no reservation found with your name.
assistant
Not an issue. Thank you.
user
Thank you for opting us.
assistant