Hello.
user
Hello. How may I help you today?
assistant
I want to modify my ticket due to some health problem. Can you help me changing the existing reservation?
user
Sure, I will try to help you but I need your name to change that reservation.
assistant
Sure, I am John Edwards here.
user
Please wait for a minute.
assistant
Sure.
user
Based on your request, I could not find any reservation with your name in our database.
assistant
Ok, no problem. Thank you for your information.
user
My pleasure.
assistant