Hello.
user
Hello. How can I aid you today?
assistant
I want to cancel my reservation, can you help me out please?
user
Can you please provide me your name, so I can check in the records?
assistant
Myself Cynthia Roberts.
user
Sorry Roberts, as per the records there is no reservation done on your name.
assistant
That's ok, no problem. Thank you for your information.
user
Thank you for contacting our agency.
assistant
Welcome.
user