Hi.
user
Hello, how may I assist you at this moment?
assistant
My exam is cancelled, so can you help me to cancel my reservation?
user
Yes, I will help you about it. Can you please help me by providing your name to check the reservation status?
assistant
My name is Deborah Hernandez.
user
Yes, I have found reservation under your name and as per your request I have cancelled it.
assistant
Thank you for your service.
user
Most welcome, thank you for opting our service.
assistant