Hello.
user
Hello, how may I assist you today?
assistant
Prepone plan came into a picture owing to announcement of birth of baby boy. Can you please help me to change an existing reservation?
user
Sure, let me know your name to check the status of your reservation?
assistant
My name is Ruth Williams.
user
Sorry, we did not find any reservation on your name.
assistant
That's not a problem. Thanks for your information.
user
Thank you for reaching us.
assistant