Hello.
user
Hello.
assistant
I am William Walker.
user
William Walker, how may I aid you?
assistant
I need to cancel my reservation as I need to stay back in own city due to hails on roads and heavy snow. Can you please help me in that?
user
Sure, please give me a moment to check your ticket status.
assistant
Sure.
user
I found your reservation and cancelled it.
assistant
That was nice and fast. Thank you.
user
Thank you for reaching us.
assistant