Hi,.
user
Hello, How can I assist you?
assistant
I want to change my existing reservation due to postpone of my document verification. Can you assist me?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your name to check the status of your reservation?
assistant
Myself Matthew Lee.
user
Ok, please be on hold.
assistant
Sure.
user
Thanks for the time. There is no active reservation found with your name, to cancel it.
assistant
Ok, thank you.
user
Thank you for approaching us.
assistant