Hello.
user
Hello, how may I aid you today?
assistant
I want to cancel my reservation due to heavy snowfall at my destination place, so please help me.
user
Sure, I am here to help you. May I know your good name please?
assistant
Sure, I am Karen Roberts.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name to cancel.
assistant
No issues, thank you.
user
Thank you for availing us.
assistant