Hello.
user
Hello, how can I assist you?
assistant
I am trying to cancel my reservation, because my examinations are postponed and rescheduled to the dates I have reserved my ticket. So will you please cancel my ticket?
user
Ok, I can search your reservation.Can you please tell me your name?
assistant
My ticket is booked with the name Stephanie Carter.
user
Sorry Carter, no reservation found with your name.
assistant
That's ok, thank you for the information.
user
Thank you for reaching us.Have a nice day.
assistant