Hello.
user
Hello. How may I help you?
assistant
I need to cancel my reservation which I have done to participate in music event but unfortunately it got cancelled. So, can you please help me with that?
user
Sure, may I know your name to cancel your ticket?
assistant
Sure, please check reservation with name Donna Parker.
user
Sorry Parker, no reservation found by your name.
assistant
Oh! May be I did not booked perfectly. Anyway, thank you for your time.
user
Thank you for choosing us.
assistant
Welcome.
user