Hello.
user
Hello, how may I render you today?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, we are here to help you. May I know your good name?
assistant
My name is Thomas Scott.
user
Ok, please wait for a minute.
assistant
Sure, take your time.
user
Thanks for waiting, there is no active reservation found on your name to cancel your reservation.
assistant
That's ok, thank you for your information.
user
Thank you for choosing us.
assistant