Hello.
user
Hello. How can I assist you today?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, may I know your name to check for the previous reservation?
assistant
My name is Samantha Jones.
user
Please allow me a moment.
assistant
Sure, take your time.
user
There is no reservation found under your name.
assistant
That's ok, thank you for your information.
user
Thank you for contacting us.
assistant