Hi.
user
Hello. How can I help you today?
assistant
I am Rebecca Moore. I made my reservation in advance, but now found out I don't have any leaves so want to cancel my reservation.Please help me to cancel it.
user
Sure, I am here to help you with that cancel reservation.
assistant
Thank you.
user
Please hold for a while, let me check your previous reservation status.
assistant
Ok.
user
Thank you for waiting, but I am sorry to say that, there is no  active reservation found with your name in our database to cancel it.
assistant
That's Fine. Thank you for the information.
user
You are welcome, thank you for contacting us.
assistant