Hello, I am Matthew Walker.
user
Hello, how may I help you?
assistant
I just want to cancel my recent reservation, due to heavy snow fall at my destination. Can you help me with that?
user
Sure, please give me a minute.
assistant
Sure.
user
Thanks for your time, we could not find any reservation on your given name.
assistant
That's Ok, no problem. Thank you.
user
Thanks for connecting with us.
assistant