Hi.
user
Hello. How can I aid you?
assistant
Can you please help me to cancel my reservation?
user
Sure, I am here to help you. May I know your name please?
assistant
I am Andrew Young.
user
Ok, please wait a minute.
assistant
Ok.
user
Thank you for waiting,  sorry no reservation found on your name.
assistant
Not a problem, thank you.
user
Thank you for reaching us, have  a good day.
assistant