Hi.
user
Hello, how may I help you?
assistant
Owing to an emergency, my live concert got postponed. So I want you to change my existing reservation.
user
Sure, may I know your name?
assistant
Sure, Kevin Wright here.
user
We found your reservation, can you please help me with your travelling dates?
assistant
Sure, my journey dates are Apr 23 and Apr 25.
user
May I know your airport codes?
assistant
Sure, I need to travel from HOU to PHL.
user
May I know your connecting limit?
assistant
I need a connected flight.
user
Do you have any class preference?
assistant
I would prefer a business class.
user
Sorry, there are no flights available on your request.
assistant
Ok, no worries at all. Thank you for your information.
user
Thank you for choosing us.
assistant