Hello.
user
Hello, how can I assist you today?
assistant
I would like to do some changes in my existing reservation due to some issues, can you help me in that?
user
Sure, may I know your name please?
assistant
Sure, the ticket has been reserved on the name Rebecca Williams.
user
Sorry, there was no reservation found with your given name.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you for choosing us.
assistant