Hello. Emma Taylor here.
user
Hello, how can I guide you for today?
assistant
I want to change my reservation due to my exams, can you hep me out?
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok, please check and inform my previous booking status.
user
Sorry, there is no reservation found under your name in our database.
assistant
Oh! That's fine, thank you for checking anyways.
user
Thank you for contacting us, have a nice day.
assistant
You are most welcome.
user