Hello.
user
Hello.
assistant
I am Paul Perez.
user
In what way can I help you today?
assistant
Owing to emergency  I want to cancel my recent reservation. Can you please help me?
user
Sure, please wait for a moment.
assistant
Ok.
user
Thank you for waiting, there is no reservation found on your name.
assistant
No problem, thanks for your information.
user
Thank you.
assistant