Hello. I am Nicole Phillips.
user
Hello, what can I do for you this time?
assistant
I want to change my existing reservation, due to heavy rainfall in Seattle, can you help me?
user
Oh I understand that, I am here to help you.
assistant
Thank you.
user
Please wait while I fetch your existing reservation.
assistant
Ok.
user
I am sorry Nicole but I don't see your reservation in our system.
assistant
That's ok, thank you for your information.
user
Thank you.
assistant