Hello, I am Catherine Phillips.
user
Hello, How can I oblige you today?
assistant
As my cousin reserved a seat in a wrong flight, I would like to change my existing reservation. Can you help me in this?
user
Sure, we will help you in changing your reservation.
assistant
Thank you.
user
Please, stay online.
assistant
Sure.
user
Thanks for waiting.
assistant
It's ok.
user
There is no reservation found on your name Catherine Phillips in our reservation list.
assistant
Thank you for quick response.
user
Thank you for opting us.
assistant