Hello.
user
Hello. How can I assist you today?
assistant
Due to sudden work, I want to alter my reservation. Can you please help me with it?
user
Sure, may I know your name to check for the previous reservation?
assistant
Kimberly Miller here.
user
Please allow me a moment while I check for the reservation status.
assistant
Ok, take your own time.
user
Kimberly Miller, there is no reservation found under your name.
assistant
Ok, not an issue. Thank you.
user
Thank you for contacting us.
assistant