Hello. I am Edward Taylor.
user
Hello, how can I oblige you today?
assistant
Due to my health problem I want to change my active reservation, can you please help me to change my reservation?
user
Sure, please wait for a moment.
assistant
Ok, I will wait.
user
Thank you for waiting, there is no reservation found on your name.
assistant
Ok, no problem. Thank you.
user
Thank you for contacting us.
assistant