Hi.
user
Hello.
assistant
I am Andrew Hernandez.
user
How can I assist you? Yes, Andrew.
assistant
Due to cold weather I want to cancel my reservation can you help me with that?
user
Sure, let me check the reservation on your name.
assistant
Ok.
user
Sorry Andrew, there are no reservation found on your name.
assistant
Thank you.
user
Thank you for contacting us.
assistant