Hello,.
user
Hello, how may I help you?
assistant
I want to cancel my reservation, due to my sudden health illness. Can you help me with that?
user
Sure, may I know your good name?
assistant
Katherine Taylor, is my name.
user
Please, give me a minute.
assistant
Sure, I will wait for your response.
user
I have found a reservation with your name, I have cancelled it.
assistant
Ok, thanks for your kind help.
user
Thank you for reaching us, have a nice day.
assistant