Hi.
user
Hello, how may I aid you?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name to check your reservation status?
assistant
I am Emily Adams.
user
Ok, please give me a moment.
assistant
Sure.
user
Sorry, there is no active reservation found on your name in our records.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for reaching us.
assistant