Hi. Frank Hill here.
user
Hello, how may I be your handing hand for this moment?
assistant
I need to change my existing reservation as my sister blessed with a baby before the expected delivery date.
user
Sure Hill, I will guide you in amending your reservation. If I found any reservation on your name in our database I will change it. Please allow me a moment to check with your reservation details.
assistant
Ok.
user
Sorry Hill, here I didn't find any active reservation on your name.
assistant
That's fine. Thank you for your great response.
user
Thank you for reaching us.
assistant