Hello.
user
Hello, how can I assist you today?
assistant
Owing to an emergency, I want to change an existing reservation, can you please help me in changing the reservation?
user
Sure, I am gleeful to help you and can I know on whose name the flight ticket has booked previously?
assistant
Please check with the name of Anna Walker.
user
Thank you for your information, please wait for some time to check your previous booking.
assistant
Sure.
user
Thank you for your patience, I regret to inform you that I am unable to modify your flight ticket because there is no ticket found under your name.
assistant
Not an issue. Thank you for your information.
user
You are welcome and have a nice day, thank you for reaching us.
assistant