Hi.
user
Hello, how may I help you?
assistant
Earlier I made a reservation for my trip through an agent but, agent booked on wrong date. So, I request you to please change it to my actual date.
user
Sure, we are here to help you.
assistant
Thank you.
user
Can I have your name to check your details?
assistant
Please check on the name of Andrew Robinson.
user
Please wait a moment, I will check and revert to you with the current status.
assistant
Ok, I will wait.
user
Andrew Robinson, we have gone through our reservation list but could not find any existing reservation on your name to do modification.
assistant
Ok, no problem. Thank you so much for your information.
user
Thank you for reaching us.
assistant