Hello.
user
Hello, how can I aid you today?
assistant
I would like to cancel my reservation as my father is sick and I will be taking care of his business. Can you help me?
user
Sure, I will help you with that. May I know your name for checking your previous reservation?
assistant
Sure, my name is Emma Lopez.
user
Sorry to say that Emma, your reservation is no found in our database.
assistant
No issues, thank you for checking.
user
Thank you for communicating with us.
assistant
Most welcome.
user