Hi.
user
Hello. Can you please tell me how can I assist you?
assistant
I want to cancel my brother's reservation because he have some urgent work at his office, can you please help me out?
user
Ok, sure. Can you please tell me your brother name to search for his reservation?
assistant
Sure, his name is Andrew Scott.
user
Sorry, no reservation found on your name.
assistant
Not an issue, thank you for the information.
user
Most welcome, have a nice day.
assistant