Hi.
user
Hello, how may I help you?
assistant
Owing to an emergency, my live concert got cancelled. So I want you to cancel my existing reservation.
user
Sure, please share your good name?
assistant
Sure, Larry White here.
user
Please wait for a while.
assistant
Sure.
user
Thank you for your time, sorry no reservation found on your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for choosing us.
assistant