Hello, I am Kathleen Smith.
user
Hello, how may I assist you?
assistant
I am planning to cancel my ticket. Can you help me?
user
Sure, hold on for a moment. Let me check.
assistant
Taker your time.
user
Sorry Smith, there are no flights reserved on your given name.
assistant
No issues. Thank you for checking.
user
Welcome, thank you for choosing us. Have a great day.
assistant
You are welcome.
user