Hello.
user
Hello, how may I aid you today?
assistant
Can you please help me in changing my existing reservation, as my football match got postponed to some other date.
user
Sure, we are here to help you. May I know your name to proceed further?
assistant
My name is Debra Moore.
user
Ok, please wait for a while.
assistant
Sure.
user
Thank you for your time, sorry no reservation found on your name.
assistant
No problem, thanks for your information.
user
Thank you for reaching us.
assistant