Hello.
user
Hello, how may I serve you today?
assistant
We friends were planning to cancel this tour which were made earlier, will you help me in thta?
user
Sure, I am here to help you. can you please help me with your name?
assistant
Rachel Jones is my name.
user
Please stand by.
assistant
Sure.
user
Thanks for your precious time, there is no reservation found on your name.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us.
assistant