Hello.
user
Hello, how can I assist you?
assistant
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Ok, please can you help me by providing the name on which the reservation is done as I need to check?
assistant
Thank you for taking my request into consideration, I have reserved it on the name of Carolyn Hernandez.
user
Ok, please wait a moment.
assistant
Sure, take your time.
user
Sorry to inform as per the reservation records there is no reservation been found on your name to cancel it.
assistant
Oh! I think my reservation has not done properly while I am booking. Anyway, thank you for checking.
user
Maybe, please check your mails to know more. Thank you for choosing our agency.
assistant