Hi.
user
Hello, how may I assist you?
assistant
Owing to an emergency I want to change my existing reservation, can you please help me with this?
user
Sure, I am here to help you for this. May I know your name please?
assistant
I am Justin Lopez.
user
Please wait for a while.
assistant
Sure.
user
Sorry for inconvenience, no reservation is found under your name to change.
assistant
No issues, thank you.
user
Thank you very much for approaching our agency.
assistant