Hello.
user
Hello, how may I oblige you today?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, may I know your good name?
assistant
Jacob Clark here.
user
Ok, please wait for a minute.
assistant
Sure.
user
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
No problem, thanks for the information.
user
Thank you for opting us.
assistant