Hello.
user
Hello.
assistant
I'm Benjamin Brown.
user
Brown, how may I assist you today?
assistant
My holiday trip has been postponed. So, I would like to change my reservation. Can you please help me with that?
user
Sure, I am happy to help you. I will check your reservation status and get back to you.
assistant
Sure, take your time.
user
Brown, I have not found any reservation by your name in our database.
assistant
Ok, no issues. Thank you for checking.
user
You are welcome, thank you very much for contacting us.
assistant
You are welcome.
user