Hello.
user
Hello, welcome to our agency.
assistant
Do you rectify any mistakes made in the reservation while booking the ticket?
user
Yes, we do provide such services. How may I help you?
assistant
I recently made a reservation to Orlando for the month of July. I would like to prepone my plan. Can you help me in changing my existing reservation?
user
Sure, we will help you. May I know your name please to verify your recent reservation?
assistant
Well, I made my reservation with the name Amy Clark.
user
Please wait for a minute.
assistant
Ok, take your time.
user
There is no reservation found with your details, Amy.
assistant
But I have an acknowledgement of the booking.
user
We encountered a server issue at the time of your booking. You will get your money refunded within 7 working days.
assistant
Its ok, thank you for the information.
user
Thank you for utilising our services, we regret for the inconvenience caused by us.
assistant
Its ok, no problem. You are welcome.
user