Hi.
user
Hello, how may I help you?
assistant
As I have done a reservation accidentally last week with wrong airports but I have lot of ways to change my reservation but for a last try with your service. Can you please help in modification of my reservation?
user
Sure, please wait for a while.
assistant
Thank you for considering my request. I will wait for your response.
user
Can I know your name please?
assistant
I am Stephanie Perez.
user
Sorry, there is no active reservation found with your name in our records.
assistant
Not a problem, anyways thank you for the information.
user
My pleasure.
assistant