Hello.
user
Hello, how can I help you?
assistant
I am Jessica Wilson. I need to cancel my recent reservation due to heavy rainfall in our city. Please help me in doing that.
user
Ok. Please wait for a while, I will check your reservation.
assistant
Sure.
user
Thank you for your time, there is no reservation found on your name.
assistant
No problem, thank you for your information.
user
Thank you for approaching us.
assistant