Hi. I am Nancy Lopez.
user
Hello, how may I serve you at this moment?
assistant
Owing to an emergency, I need to change an existing reservation. Can you help me with this?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait for some time.
assistant
Sure.
user
There is no existing reservation found on your name in our records.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant