Hi.
user
Hello. What can I do for you?
assistant
Reviews about your service is really poor, so I don't want to travel. Can you cancel my flight ticket?
user
Sorry for that. I can help you with that. Can I know your name?
assistant
Myself Rachel Nelson.
user
There is no reservation found on your name.
assistant
Ok, I think it is no confirmed.Any ways thank you for the information.
user
You are welcome.
assistant