Hello.
user
Hello, how can I help you today?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, I am here to help you. May I know your name?
assistant
I am Margaret Lopez.
user
Sorry, there is no reservation found under your name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for opting us.
assistant