Hello.
user
Hello, how can I help you?
assistant
My exam has been postponed, so I want to reschedule my itinerary dates.
user
Sure, may I know your name?
assistant
Donna Martin here.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your name.
assistant
No problem, thank you.
user
Thank you.
assistant