Hi.
user
Hello.
assistant
I am Sharon Wilson.
user
How can I help you at this moment?
assistant
Can you help me in changing my recent reservation, as my exam is postponed?
user
Sure, I will help you with that. Please give me a moment, I will check your previous reservation status.
assistant
Sure.
user
There is no previous reservation found under your name.
assistant
That's ok, thank you.
user
Thank you for contacting us, have a good day.
assistant