Hello.
user
Hello. How can I help you?
assistant
 I want to cancel my recent reservation. Can you please help me ou?
user
Ok, may I know your name?
assistant
Sure, my name is Robert Walker.
user
Ok, please wait.
assistant
Sure.
user
Robert Walker, found a reservation was found by your name. Can I cancel it?
assistant
Yes, please cancel it.
user
Your reservation is cancelled.
assistant
Thank you for your help.
user
Thank you for reaching us.
assistant