Hello.
user
Hello, how can I aid you for the day?
assistant
I need to cancel my reservation due to sudden health issue, can you please help me out with that?
user
Sure, can you please provide your good name?
assistant
Thank you for accepting my request, I have reserved it on the name of Timothy Lee.
user
Please wait a minute, I will check your reservation and get back to you.
assistant
Sure, take your time.
user
Sorry to say that there is no reservation found on your name.
assistant
Oh! I think the ticket was not reserved properly while I am booking.
user
Thank you.
assistant
Anyway, thank you for the information.
user