Hello.
user
Hello.
assistant
I am Catherine Brown.
user
How can I assist you today?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Ok, I will check for the reservation in our database. Please wait a moment.
assistant
Thank you. I will wait for your response.
user
Thank you for waiting.
assistant
It's ok.
user
Sorry, there is no reservation been found on your name to proceed.
assistant
Oh!  It may not be booked properly due to server issues while booking.
user
Thank you for choosing our agency.
assistant
Anyway, thank you for your time.
user