Hello,.
user
Hello, how may I aid you today from my end?
assistant
Can you please help me in changing my existing reservation, as my FIFA match got postponed.
user
Sure, I am here to help you out. Please provide me your name to check the reservation status on your name.
assistant
I am Emily Thompson.
user
One you have remember is that this this flight ticket not refundable if is not amended. Please allow me a moment.
assistant
Ok.
user
Sorry, this user don't have any active reservation on your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant