Hello,.
user
Hello, How exactly I can serve you the best today?
assistant
As my manager didn't approved my leave, can you help me to cancel my recent reservation?
user
Sure, we are gleeful to help you for cancellation.
assistant
Thank you.
user
May I know your name to check your details in our database?
assistant
Gregory Phillips, is my name.
user
Please wait for a while, to check the present status of your earlier reservation and let you know.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Oh! I think the reservation is not done here.
user
Thank you for reaching us.
assistant
Thanks for the information.
user