Hi, My name is Nancy Davis.
user
Hello, how can I support you?
assistant
Due to some reasons, we friends were decided to cancel the tour. Could you please cancel the existing reservation with my name?
user
Sure, Nancy Davis, we are glad to help you. Please wait for a couple of minutes.
assistant
OK.
user
Thanks for your patience. Sorry, we did not find any existing reservation based on your name.
assistant
OK, We decided to travel on 07/08 and arrival on 07/10. Can you please book a ticket for me? Sorry for the inconvinience. The departure is from NC - CLT, and my arrival at CO - DEN.
user
Sorry, no reservation found. Thanks for choosing us.
assistant
OK, thank you.
user
Have a nice day.
assistant