Hello.
user
Hello. How can I aid you?
assistant
I would like to do some modifications in my existing reservation, can you help me in that?
user
Sure, I am here to help you. May I know your name to check with the status?
assistant
Sure, myself Raymond Baker.
user
Raymond Baker, regret to inform that there is no active reservation found under your name to amend.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you for reaching us.
assistant