Hello.
user
Hello. How may I assist you?
assistant
I am Sharon Garcia. I want to change my existing reservation, due to heavy rainfall in New York, so I want to change my destination airport. Will you help me?
user
Sure, please hold on a moment.
assistant
Ok.
user
Garcia, no reservation has been found on your name in our database.
assistant
That's ok, thanks for your information.
user
Thank you for choosing us.
assistant