Hi.
user
Hello. How may I help you?
assistant
Could you please change my existing reservation due to my health issue?
user
May I know your name please to proceed further?
assistant
I am Sandra Turner.
user
Please be on hold for a while.
assistant
Sure.
user
No reservation found under your name in our database.
assistant
Not an issue, thank you for checking.
user
Thank you for choosing us.
assistant