Hi,.
user
Hello, how can I be of your helping hand?
assistant
I want to change my existing reservation due to medical emergency. Can you help me?
user
Yes, we can help you.
assistant
Ok.
user
Can I have your name to check your details?
assistant
My name is Andrew Carter.
user
Sorry for the inconvenience Andrew, there is no reservation exist on your name to change.
assistant
It's ok, thank you.
user
Thank you for approaching us.
assistant