Hello.
user
Hello. Is there any help that you are expecting from my side?
assistant
Please help me to cancel my existing reservation. Because I am unable to travel due to some health issues.
user
Sure, I am happy to help you and  may I know your name for searching purpose?
assistant
Thank you for your positive response. My name is James Phillips.
user
Give me a moment.
assistant
Ok, take your time. I will wait for your reply.
user
 Thank you for waiting, I have checked in reservation list to cancel your ticket but could not find any reservation with your name.
assistant
It's ok, not an issue with that. Anyways thank you for your time in checking my ticket status.
user
Thank you for reaching us and have a nice day, most welcome.
assistant
You are welcome.
user