Hello. I am Emma Edwards.
user
Hello, how may I be there for you?
assistant
 I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me with cancellation?
user
Sure, let m check the current status and revert to you.
assistant
Sure.
user
We could not find any reservation by your name in our data base.
assistant
Ok, thanks for your help.
user
Thank you for approaching us.
assistant