Hello.
user
Hello. How may I assist you?
assistant
I have to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Ok, may I know your name?
assistant
Thank you. Please check the reservation with my name Timothy Lee.
user
Ok, please allow me to check with availability of your booking.
assistant
Sure, take your time.
user
I am very sorry to say, there is no flight reservation available by your name.
assistant
Oh! It  may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Thank you for contacting us.
assistant
Most welcome.
user
Have a nice day ahead.
assistant