Hello.
user
Hello. How can I assist you for the day?
assistant
Catherine Jones here. Could you help me to amend my existing reservation?
user
Sure, I will help you with that.
assistant
Ok.
user
Please wait for a moment, let me check your previous reservation status.
assistant
Sure.
user
Thank you for waiting. There is no active reservation found with your name in our reservation list to change it.
assistant
No problem, thank you.
user
Thank you for reaching us. Have a great day.
assistant