Hi.
user
Hello, how may I assist you today?
assistant
Can you help me with changing my reservation to new travel dates?
user
Sure, may I know your good name please?
assistant
Ok, my name is Thomas Carter.
user
Please wait for a moment.
assistant
Sure, take your time.
user
Sorry Carter, there is no reservation found as per your name in our database.
assistant
It's ok, thanks for checking.
user
Thank you for reaching us with a query.
assistant