Hello.
user
Hello. How can I help you?
assistant
Owing to emergency I want to cancel my recent reservation, can you help me with that?
user
Yes, I can help you. Can you share me your name for checking?
assistant
I am Elizabeth Allen.
user
Sorry to inform you that there is no reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you for contacting us.
assistant