Hello.
user
Hello. How can I assist you today?
assistant
I have reserved a ticket to meet my friend but suddenly it got postponed. So please help me with changing my reservation.
user
Sure, may I know your name please?
assistant
I am Rebecca Williams.
user
Ok, please wait. Sorry, no active reservation found on your name to change.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us, have a nice day.
assistant