Hello.
user
Hello. How can I help you?
assistant
Owning to an emergency I want to cancel my recent flight reservation, can you help me with that?
user
I can help you with that. Can I know your name please?
assistant
Sure, the previous reservation is done under the name Samuel Turner.
user
Sorry Turner, there is no reservation found on your name in our database.
assistant
Ok, no problem, I will search any other way. Thank you for your information.
user
Thank you for approaching us.
assistant