Hello, I am Joseph King.
user
Hello, how may I serve you?
assistant
Due to sudden demise of grandmother , I want to cancel my reservation. Can you please help me with cancelling?
user
Sure, please let me check your recent reservation in database and get back to you.
assistant
Ok.
user
Sorry, there is no recent reservation on your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for contacting us, have a nice day.
assistant