Hello.
user
Hello, how may I help you?
assistant
I need to change my recent reservation, can you help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
I am Edwards Collins.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, no issues. Thank you for the information.
user
Thanks for reaching us, have a nice day.
assistant