Hello.
user
Hello, how can I help you?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me with this?
user
Sure, I am glad to help you with your concern. Can you please help me with your name to check with the reservation status?
assistant
Sure, I am James Scott.
user
Thank you for sharing your name, James Scott. Please bear with me for 2-3 minutes.
assistant
Sure.
user
Thank you for waiting, James Scott. Sorry, there is no active reservation found under your name in our database to change.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant