Hello.
user
Hello, how may I aid you today from my end?
assistant
Myself Kathleen Young, I need to change my existing reservation, can You please help me out?
user
Sure, I am here to help you out. Please allow me a moment.
assistant
Take your time.
user
Sorry Kathleen Young, there is no active reservation on your name in our database.
assistant
It's ok, thank you for searching.
user