Hi.
user
Hello, how can I help you?
assistant
I wan to cancel my recent reservation due to my health issue, so can you please help me with this?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Shirley Wright.
user
Ok, please wait a minute.
assistant
Sure.
user
Thank you for your time, sorry no reservation found on your name.
assistant
Not a problem, thank you for the information.
user
Thank you for reaching us, have a nice day.
assistant