Hello.
user
Hello. How may I serve you?
assistant
I need to cancel my recent reservation due to bad weather conditions. Can you help me in cancellation?
user
I will help you with that.
assistant
Thank you.
user
May I know your name please to check with cancellation process.
assistant
I am Dorothy Anderson.
user
Your reservation is found and successfully cancelled.
assistant
Thank you.
user
Thank you for choosing us.
assistant