Hello.
user
Hello, how may I best assist you now?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you please help me in that?
user
Sure, I am here to help you out with that.
assistant
Thank you.
user
May I know your good name please to track the details?
assistant
Myself Scott Lee.
user
Thanks for providing your name, Please stay online, I will check the previous list and revert to you.
assistant
Ok, take your own time.
user
Thanks for remaining so positive, we are sorry to specify that there is no active reservation found on your name.
assistant
Ok, no problem. Thank you for your information.
user
Thanks for choosing us, wish you a great day.
assistant