Hello.
user
Hello, how may I assist you?
assistant
 I am Jeffery Lopez want to change my reservation owing an emergency. Can you please help me in changing?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait a moment, I will check your details and let you know the status.
assistant
Ok.
user
Thank you for waiting, sorry to inform you that there is no active reservation found on your name.
assistant
Ok, no issues. Thank you for your response.
user
Thank you for consulting us.
assistant