Hello.
user
Hello, how may I help you?
assistant
Shirley Martinez here. I would like to change my reservation due to heavy rainfall at my destination location, can you please help me out?
user
Sure, please wait for a while.
assistant
Sure, I will wait for your response.
user
Sorry, there was no reservation found with your given name.
assistant
That's ok, no problem. Thank you for checking out.
user
Thank you for opting us.
assistant