Hello.
user
Hello, how may I aid you?
assistant
My name is Betty Lewis. Due to health issues, I need to cancel my recent reservation. Please help me with that.
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name.
assistant
No problem, thanks for your information.
user
Thank you for choosing us.
assistant