Hello.
user
Hello, how may I be at your service today?
assistant
 Owing to an emergency, I want to change my reservation. Can you please help me with that?
user
May I know your name please to check the status of your reservation?
assistant
James Scott here.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Ok.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
Thank you.
user
Thank you for reaching us.
assistant