Hi.
user
Hello, how may I guide you?
assistant
I am Sharon Thomas. I want to cancel my recent reservation, because I want to travel  with my friends on road. Can you please cancel my reservation?
user
Sure, please give me a moment to check your details and let you know.
assistant
Ok.
user
Sorry, we didn't found any existing reservation on your name.
assistant
Thank you for your information.
user
Thank you for reaching us.
assistant