Hi.
user
Hello, how may I help you?
assistant
My sister told me to cancel her reservation, can you please help me to cancel her reservation?
user
Sure, I will help you with the flight ticket cancellation. May I know your name please?
assistant
Reservation was done on the name of Shirley White.
user
Ok. I have searched online but I could not find your flight reservation to cancel it.
assistant
No problem, thank you for checking.
user
Thank you.
assistant