Hello.
user
Hello, how can I  help you today?
assistant
I need to change my reservation as my plan to go for an historical tour got postponed. Can you please, check if my reservation is active or not? If it is active, please change it.
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name?
assistant
My name is Raymond Turner.
user
Please wait for a while.
assistant
Ok, sure.
user
Thanks for being patient, there is no active reservation found on your name.
assistant
Ok, not a big problem. Anyways, thank you.
user
Thank you for availing us.
assistant