Hello.
user
Hello, how may I help you?
assistant
My name is Michael Garcia, can you help me to amend the reservation I had done last week?
user
Sure, please wait a minute.
assistant
Ok, take your own time. I will wait for your response.
user
Sorry, we regret to inform you that there is no active reservation found under your name.
assistant
Ok, pleased with the service provided. Thank you.
user
Most welcome.
assistant