Hello.
user
Hello. How can I assist you?
assistant
My trip has been cancelled because of tsunami in my destination location, can you cancel my reservation.
user
Sure.
assistant
My name is Cynthia Edwards.
user
Let me check, please wait for a moment. Sorry, no reservation found by your name.
assistant
Ok. No issues. Thank you for your help.
user
Thank you for reaching us.
assistant