Hello.
user
Hello. How may I assist you?
assistant
Due to tornado alert I have to cancel the trip which I have planned, so can you please cancel my ticket booking?
user
Yes, I can do that for you.
assistant
Thank you.
user
Can I know your name for checking?
assistant
Sure, my name is Katherine Mitchell.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Ok, I think it might be cancelled by my friend, thank you for your help.
user
Thank you for consulting us.
assistant
Most welcome.
user