Hello, I am Nicole Allen.
user
Hello, Nicole Allen. How can I assist you?
assistant
Due to heavy rains my cricket match is postponed, so I want to change my existing reservation. Can you help me with that?
user
Sure, we are pleased to serve you.
assistant
Thank you.
user
Please hold on a while.
assistant
Sure.
user
Thanks for your patience, we are sorry to notify you that no reservation was found based on your name.
assistant
Ok, no issues. Thanks for your quick response.
user
Thanks for contacting us, have a great day.
assistant