Hi.
user
Hello.
assistant
I am Shirley Evans.
user
How can I assist you today?
assistant
Can you please help me in cancelling my recent reservation as my exams got cancelled?
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Ok.
user
Shirley Evans, there is no reservation found under your name.
assistant
Ok, no problem. Thank you.
user
You are welcome. Thank you for contacting us.
assistant