Hi.
user
Hello, how can I aid you for today?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
I am here to assist you about that, can you please provide your name to check the reservation status?
assistant
Anna Martin is my name.
user
Please wait to check in our booking list.
assistant
Ok.
user
Sorry for the trouble which is caused to you, I have not found any reservation on your name in our database.
assistant
That's ok, thank you.
user
You are welcome, thank you for reaching us.
assistant