Hello.
user
Hello, how may I help you today?
assistant
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
user
Sure, may I know your name?
assistant
Thank you for your response, my name is Emma Thomas.
user
Ok, please wait for a minute.
assistant
Ok.
user
Sorry, there is no reservation found on your name to cancel.
assistant
Oh! It's ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant