HI.
user
Hello, How best can I respond to you?
assistant
Can you please help me in cancelling my recent reservation?
user
Sure, I will help you with that. To cancel your reservation, we need to know your name?
assistant
I am Gregory King.
user
Thanks for the name, please wait for a while.
assistant
Ok.
user
Sorry to say that, there is no active reservation on your name to cancel it.
assistant
Not a problem, thank you.
user
Thank you for approaching us.
assistant