Hello,.
user
Hello. How can I aid you?
assistant
I am Sharon Scott. I want to cancel my recent reservation, because I want to travel  with my friends by road. Can you please help me with that?
user
Sure, please wait.
assistant
Sure.
user
Sorry, no reservation was found on your name.
assistant
Ok, no issue. Thank you for your information.
user
 Thank you for availing us.
assistant