Hi,.
user
Hello, how may I aid you today?
assistant
I want to cancel my ticket because I am travelling on my private helicopter. Can you help me out in cancellation of my ticket?
user
Sure, please help me with your name to cancel your reservation?
assistant
I am Mary Scott.
user
Sorry, no reservation found on given name in the airline database.
assistant
Ok, no problem. Thank you for assisting me.
user
Thank you for contacting us, have a good day.
assistant