Hello.
user
Hello. How may I assist you at this moment?
assistant
Owing an emergency, I want to cancel my recent reservation which I have done a month ago. Can you please, help me in cancelling my recent reservation?
user
Sure, I am happy to help you out with that.
assistant
Thank you for the response.
user
May I know your name to check your reservation status?
assistant
My name is Nancy Scott.
user
Sorry, there is no reservation found on your name to cancel.
assistant
Ok, not a problem. Anyways, thank you for the information.
user
Thank you for approaching us.
assistant