Hello.
user
Hello, how may I aid you?
assistant
I would like to change my existing reservation due to postpone of my event. Could you please help me?
user
Sure, may I know your name?
assistant
I am Elizabeth Robinson.
user
Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry Elizabeth Robinson, no reservation is available by your name.
assistant
No worries, thank you for the information.
user
Thank you for choosing us.
assistant