Hello.
user
Hello, how may I help you?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, I will do that for you. May I know your name?
assistant
Thank you, my name is Nicole Turner.
user
Thank you. Please wait for a while.
assistant
Ok, take your time.
user
Sorry, no reservation found under your name in our database.
assistant
That's ok, thank you for checking.
user
You are welcome and thank you for contacting us.
assistant