Hi.
user
Hello. How can I assist you today?
assistant
I would like to change my existing reservation, which I have done previously with my name Nicholas Young, can you change it to new dates?
user
Sure, I'll help you with this.
assistant
Thank you.
user
Wait a moment please, let me check the database and get back to you.
assistant
Sure, get me back with status of my reservation.
user
Nicholas Young, there is no reservation found with your name in our database to change it.
assistant
It's ok, not an issue may be it was not done properly while booking itself. Thanks for checking anyway.
user
May be sometimes it happens. Thank you for contacting us.
assistant
Welcome.
user