Hi. I am Kevin Young.
user
Hello, How can I help you?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me with that?
user
Sure, Please wait a minute.
assistant
Ok.
user
Sorry, No reservation found on your name.
assistant
No issue, thank you for your information.
user
Thank you for reaching us.
assistant