Hello.
user
Hello. How may I help you?
assistant
Myself Samuel Hernandez. For some issues I want to cancel my reservation, can you please help me?
user
Sure, I am here to help you. Please wait for a moment to check your details.
assistant
Ok.
user
Sorry, no reservation found on your name.
assistant
It's ok. Thank you for the information.
user
Thank you for reaching us, have a nice day.
assistant