Hello.
user
Hello. How can I assist you today?
assistant
I'm Catherine Collins. My holiday trip has been postponed. So, I would like to change my reservation which is under my name. Can you please help me with that?
user
Catherine Collins, can you give me a moment to check please?
assistant
Sure, take your time.
user
Sorry Catherine Collins, no reservation found under your name.
assistant
Ok, no issues. Thank you for checking.
user
Sorry for the inconvenience.
assistant
No problem.
user
Have a nice day.
assistant