Hello.
user
Hello, How can I aid you?
assistant
Can you please help me in cancelling my reservation as the food festival which I am interested to attend got postponed?
user
Sure. May I know your name?
assistant
I am Emily Lewis.
user
Thanks for providing your name, Please hold on.
assistant
Sure.
user
Thanks for waiting. No reservation found on your name.
assistant
It's ok, thank you for your information.
user
Thank you for reaching us.
assistant