Hello.
user
Hello, how may I assist you today?
assistant
Actually my Hockey competition is postponed, so that I want to change my existing reservation. Can you help me?
user
Sure, I will help you to change your reservation.
assistant
Thank you.
user
May I know your good name?
assistant
Yes, I am Samantha Taylor.
user
Please wait for a moment, while I check for the reservation.
assistant
Sure, take your own time.
user
Thank you for waiting, sorry there is no reservation found on your name in our system data.
assistant
Ok, not an problem. Thank you for your information.
user
Thank you for visiting us, we hope see you again.
assistant