Hello.
user
Hello, how may I aid you?
assistant
Myself Emily Gonzalez. I want to change my existing reservation due to some changes in my plans. Can you help me in that?
user
Sure, we are here to help you. Please wait for a while.
assistant
Ok.
user
Thanks for your time, there is no active reservation found in your name.
assistant
Ok, not an issue. Thank you for giving information.
user
Thank you for choosing us.
assistant