Hello.
user
Hello.
assistant
I am Kimberly Scott from Charlotte.
user
What service that you are looking from our agency?
assistant
Thanks. I want to change my travel dates in my previous reservation, can you please help me with that?
user
Sure, I am gleeful to help you with that.
assistant
Thank you.
user
Please wait a moment to check your previous reservation.
assistant
Ok.
user
We regret that, there is no reservation on your name in our records.
assistant
Oh! It's ok no problem.
user
Thank you for contacting us, hope you have a great day.
assistant
Thank you for your information.
user
Welcome.
assistant