Hi.
user
Hello.
assistant
I am Robert Gonzalez.
user
How can I aid you?
assistant
Owing an emergency want to cancel my reservation, can you help me with it?
user
Sure. Please wait a while.
assistant
Ok.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
No problem, thank you.
user
Thank you for choosing us.
assistant