Hello. I am Karen Wright.
user
Hello, how may I support you?
assistant
Due to sudden demise of my great grandfather, I want to cancel my recent reservation.
user
Sure, please wait a moment.
assistant
Sure.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Ok, no worries.
user
Thank you for choosing us.
assistant
Thanks for your help.
user