Hello.
user
Hello.
assistant
Thomas Allen here.
user
How can I aid you?
assistant
I need to change my existing reservation, can you please help me?
user
Sure, please allow me moment to check for your status.
assistant
Take your time.
user
Sorry Allen, there is no active reservation have been found under your name in our database to amend it.
assistant
That's not an issue, thank you for helping me out in this.
user
Thank you for reaching us.
assistant