Hello.
user
Hello, how may I assist you today?
assistant
I want to change my existing reservation due to some bad weather conditions. Can you help me in that?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name for the changing process?
assistant
Charles Edwards here.
user
Please wait for a moment.
assistant
Ok.
user
Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.
assistant
Ok, no problem. Thank you.
user
Welcome, thank you for reaching us.
assistant