Hello.
user
Hello, how may I help you today?
assistant
I want to cancel my reservation due to some emergency issues, so please help me.
user
Sure, I will help you with that. May I know your good name?
assistant
Sure, I am Helen Garcia.
user
Please wait for a moment.
assistant
Sure.
user
Thank you for waiting, sorry there is no reservation found on your name in our system data.
assistant
No worries, thank you.
user
Thank you for visiting us, we hope see you again.
assistant