Hello.
user
Hello. How can I assist you today?
assistant
I want to change an existing reservation, so please help me in changing the reservation.
user
Sure, may I know your name to check for the previous reservation?
assistant
Myself Edward Smith.
user
Please allow me a moment.
assistant
Ok.
user
There is no reservation found under your name in our data base.
assistant
Not an issue. Thank you.
user
Thank you for contacting us.
assistant