Hello.
user
Hello, how may I assist you?
assistant
My name is Anna Phillips.
user
Nice to meet you Anna.
assistant
I want to change my existing reservation, due to weather condition.
user
Ok, hold on for a moment please. Sorry to say this Anna, there are no reservation under your name.
assistant
That's ok. Thank you for helping me.
user
Thank you for reaching us, have a good day.
assistant