Hello.
user
Hello, good morning! How can I assist you?
assistant
Can you please cancel my reservation, due to postpone of my exams?
user
Sure, I'm glad to help you. Can you please provide your good name?
assistant
My name is Thomas Lewis.
user
Ok, please wait while I'll check your reservation status.
assistant
Sure.
user
Thomas Lewis, there is no active reservation found under your name to do cancellation.
assistant
Ok, no issue. Thank you.
user
Thank you for reaching us, have a nice day.
assistant