Hi.
user
Hello. How can I aid you today?
assistant
Due to heavy rainfall, I am unable to travel. Can you please amend my reservation?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know on whose name the ticket has been reserved formerly?
assistant
Ticket has been reserved on the name of James King.
user
Sorry James King, there are no flights reserved on your given name formerly?
assistant
Ok, no problem. Thank you.
user
Welcome, thank you for choosing us. Have a great day.
assistant