Hello.
user
Hello, how can I guide you at this moment?
assistant
I want to cancel my reservation due to heavy floods at my destination place, so please help me.
user
Sure, we are glad to help you with cancellation.
assistant
Thank you.
user
On whose name your reservation has been done earlier?
assistant
Sure, my name is Melissa Martinez.
user
Ok, please wait for a couple of minutes.
assistant
Sure.
user
Thanks for your time, there was no reservation found on your name to cancel it.
assistant
Not a problem, thank you.
user
Thank you for reaching us.
assistant