Hello.
user
Hello. How can I assist you?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, I will help you with this. Can you please provide your name to check your reservation status?
assistant
My name is Brandon Lee.
user
Sorry, no reservation found on your name to cancel.
assistant
No problem, Thanks for the information.
user
Thank you for reaching us.
assistant