Hello. I am Joseph Lee.
user
Hello, how can I help you today?
assistant
I just want to change my existing reservation, due to sudden demise of my grand mother. Can you please help me?
user
Sure, I will help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure, take your own time.
user
Thanks for waiting, there is no reservation found on your name to change.
assistant
That's ok, thank you for checking.
user
Thank for approaching us.
assistant