Hello.
user
Hello.
assistant
I am William Jones.
user
How can I help you?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Sure, please wait for a while let me check for the previous reservation status on your name.
assistant
Sure, I will wait for your reply.
user
Sorry Jones, there is no active reservation found under your name in our database to cancel it.
assistant
That's fine, thank you for your  service.
user
Thank you for reaching us.
assistant