Hello.
user
Hello. How may I assist you for today?
assistant
I am Carolyn Turner. I am planing to change an existing reservation, due to health issue. Can you please change my reservation?
user
Yes, I can help you. Give me a moment.
assistant
Sure, I will wait for your reply.
user
Sorry to inform you that there is no reservation found on your name.
assistant
That's fine.
user
Thank you for consulting us.
assistant
Thank you for your service.
user