Hello.
user
Hello, how can I aid you for today?
assistant
Can you please check with my previous booking and help me with changing it?
user
I am here to help you about that. Can you please provide your name to check the reservation status with your name?
assistant
Myself Amy Collins.
user
Sorry to say this Amy Collins, there is no active reservation with your name in our booking list.
assistant
Oh! That's fine. Thank you for checking anyways.
user
You are welcome, thank you for reaching us.
assistant
Most welcome.
user