Hello.
user
Hello, how may I assist you?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, I am willing to help you for this. May I know your name please?
assistant
My reservation was done under the name Kathleen Wright.
user
Just a moment, let me check your reservation status in our records.
assistant
Sure, take your time.
user
Sorry for inconvenience, no reservation is found under your name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you very much for reaching us.
assistant