Hello, I am Scott Garcia.
user
Hello. How may I assist you?
assistant
I want to postpone my trip due to an emergency. Can you aid me in amending my existing reservation?
user
Sure, I am here to help you out.
assistant
Thank you.
user
Wait a moment please.
assistant
Take your time.
user
Scott Garcia, we regret to inform you that there is no reservation found on your name in our records.
assistant
No issues. Thank you for checking.
user
Thank you for choosing us.
assistant
You are welcome.
user