Hello.
user
Hello, how can I assist you?
assistant
I would like to change my flight reservation as my trip got postponed, can you please help me?
user
Ok, please may I know your name to check for the reservation in our records of reservations?
assistant
My name is Elizabeth Phillips.
user
Ok, please wait a moment.
assistant
Ok.
user
Sorry, there is no reservation been found on your name to change.
assistant
Ok, thank you for the information.
user
Thank you for choosing our agency.
assistant