Hello.
user
Hello, welcome to flight booking agency. How can I assist you today?
assistant
My name is Patricia Lopez. I want to change my existing reservation, because the workshop in New York is postponed.
user
Ok, please allow me a moment while I check for the previous reservation in our data base.
assistant
Ok.
user
I appreciate your patience. Patricia, there is no reservation found under your name.
assistant
That's ok, thanks for your information.
user
You are welcome. Thank you for contacting us.
assistant