Hi.
user
Hello, how can I aid you?
assistant
Due to sudden demise of my grandfather I need to cancel my reservation, could you please help me with that?
user
Sure, on what name you reserved your ticket?
assistant
My name is Shirley Campbell.
user
Please wait for a moment.
assistant
Ok.
user
There is no reservation done earlier on your name.
assistant
No issue, thank you for your information.
user
Have a good day.
assistant