Hello, I am Pamela Scott.
user
Hello, how can I abet you today?
assistant
Due to heavy floods my event has been postponed. Could you please help me with modifying my existing reservation?
user
Sure. Please wait for a while.
assistant
Ok.
user
Thanks for waiting, there is no reservation found on your name.
assistant
No worries, thank you for the information.
user
Thank you for approaching us.
assistant