Hello, I am Emily Harris.
user
Hello, how may I address you today?
assistant
As my plan to go for tour got postponed, I want to change my reservation. Can you please help me?
user
Sure, I will help you. Please wait for a moment.
assistant
Ok.
user
Thanks for waiting, no reservation found with your name to change the reservation.
assistant
It's ok, thank you for your information.
user
Thanks for approaching us.
assistant