Hello.
user
Hello, how may I support you today?
assistant
Can you please help me in changing my existing reservation to New York? As my meeting got postponed at New York.
user
For changing we need your good name, Please help me with that.
assistant
My name is Catherine Smith.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for reaching us.
assistant