Hello.
user
Hello, how can I help you?
assistant
My name is Margaret White.
user
Ok.
assistant
I want to change my existing reservation due to bad weather condition.
user
Sure, I will help you in changing the previous reservation. Please wait for a while.
assistant
Sure.
user
Sorry, no reservation found on your name.
assistant
No problem, thank you for your help.
user
Thank you for approaching us.
assistant