Hi.
user
Hello.
assistant
I am Paul Thomas.
user
Paul Thomas, how can I help you?
assistant
Owing to emergency, I need to cancel my recent reservation. Please help me with that.
user
Sure Paul Thomas, I am here to help you. Can you give me a moment?
assistant
Sure.
user
Sorry to inform that there is no reservation by the name Paul Thomas.
assistant
No problem, thanks for your information.
user
Thank you for approaching us.
assistant