Hello.
user
Hello, how can I help you today?
assistant
I would like to cancel my reservation which is under my name. Can you please help me with that?
user
Sure, I will help you with that. May I know your good name to proceed further?
assistant
My name is Sandra Thomas.
user
Please give me a minute.
assistant
Sure, take your time.
user
Thanks for waiting, there is no active reservation found on your name to cancel.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for choosing us.
assistant
You are welcome.
user