Hi. I am Ruth Williams.
user
Hello, how can I aid you today?
assistant
Owing to an emergency, I need to change my reservation. Can you please help me in that?
user
Sure, please wait for a moment.
assistant
Ok.
user
Thank you for waiting, there is no active reservation found on the given name.
assistant
Ok, no problem. Thank you.
user
Thank you for choosing us.
assistant