Hi.
user
Hello. How can I assist you at this moment?
assistant
I am Elizabeth Thompson, can you please help me to modify my reservation as my exams got postponed?
user
Sure, I am happy to help you with that.
assistant
Thank you.
user
Please wait a moment to check your reservation status.
assistant
Sure.
user
Sorry Elizabeth Thompson, no reservation has found under your name to change.
assistant
Not an issue, anyways thank you for the information.
user
Thank you for choosing us, have a good day.
assistant