Hi.
user
Hello, how may I aid you today?
assistant
I am Thomas Green, can you cancel my recent reservation?
user
Sure, we are happy to help you.
assistant
Thanks for your quick response.
user
Please hold for a while.
assistant
Take your own time.
user
Sorry to say that, there is no active reservation found on your name.
assistant
It's ok, thanks for checking.
user
Thank you for availing us.
assistant