Hello.
user
Hello, how can I help you?
assistant
I am Nicholas Williams. I need to cancel my reservation, can you help me out?
user
Sure, I am happy to help you. Please wait, I will check your reservation status and get back to you.
assistant
Sure.
user
Williams, I have not found any reservation under your name in our database.
assistant
That's ok, no problem. Thank you for your information.
user
You are welcome and thank you for choosing us.
assistant