Hello.
user
Hello, how may I help you?
assistant
I would like to cancel my recent reservation as my plan to meet my grand parents got postpone due to bad weather conditions. Can you please check the reservation by this name Sarah Williams?
user
Sure, I am here to help you. Please wait a moment while I check with the status.
assistant
Sure.
user
Thank you for waiting, there is no active reservation found under your name to cancel.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant