Hello.
user
Hello, how may I aid you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, may I know your name please?
assistant
My reservation was done under the name Betty Allen.
user
Please be on hold.
assistant
Sure, take your time.
user
Thank you for your time, we did not find any active reservation in your name to make changes further.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant