Hi.
user
Hello.
assistant
I am Mark Hernandez.
user
I hope you are good today, how can I help you Mark?
assistant
There is an emergency case which came to hearing in court, so I have to plead the case. Can you please help me in changing my recent reservation?
user
Sure, I will help you.
assistant
Ok.
user
Please wait a minute, I will check and inform you.
assistant
Sure, I will be waiting.
user
Sorry to say, there is no reservation on your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for opting us. Have a nice day.
assistant