Hi.
user
Hello, how can I guide you for today?
assistant
I need to change my reservation due to urgent meeting, can you help me?
user
I will help you with that. May I know your name?
assistant
I am Mary Turner.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no active reservation found under your name in our database.
assistant
That's ok. Thank you for your help.
user
Thank you for contacting us, have a nice day.
assistant