Hi, I am Ruth Taylor.
user
Hello, how may I oblige you today?
assistant
I want to cancel my recent reservation as my trip got cancelled. Please help me with cancellation.
user
Sure, please wait I will check the reservation on your name and get back to you.
assistant
OK.
user
Sorry, there is no reservation found on your name.
assistant
No problem, thank you for the response.
user
Thank you for reaching us.
assistant