Hello, I am Nicole Allen.
user
Hello, how can I serve you?
assistant
Due to heavy snow, match has been abonded. Can you please help me out in cancelling my recent reservation?
user
Sure, please wait a minute, let me check the information and get back to you.
assistant
OK.
user
There is no reservation with your name.
assistant
OK, no problem. Thank you for the information.
user
Thank you, for reaching us.
assistant