Hello.
user
Hello. How may I assist you now?
assistant
Can you please help me to cancel my reservation due to some health issues?
user
Sure, please mention your good name.
assistant
Sure, my name is Catherine Williams.
user
Please allow me to check with availability of your status.
assistant
Sure.
user
I am very apologetic to inform you this news, but there is no active reservation found by your name in our agency database.
assistant
No issues, thank you.
user
Thank you for helping me with booking.
assistant