Hi.
user
Hello. How can I aid you?
assistant
I need to to cancel my ticket due to my health issue, can you help me with that?
user
Sure, I am here to help you. May I know your good name?
assistant
I am Jessica Phillips.
user
Sorry, we did not find any active reservation on your name in our records.
assistant
That's ok. Thank you.
user
Thank you for opting us.
assistant