Hello.
user
Hello, what can I do for you today?
assistant
I want to change my existing reservation, as my schedule got changed regarding exams. Can you please help me with it?
user
Sure, I am glad to help you.
assistant
Thanks a lot.
user
May I know your name please?
assistant
My name is Joshua Nelson.
user
Thanks for your name, please wait.
assistant
Ok, sure.
user
Thank you for waiting, no reservation was found on your name to change.
assistant
Ok, it is not a problem. Thanks for the information.
user
Thank you for choosing us.
assistant