Hi, I am Larry Lopez.
user
Hello, May I know, how can I best assist you now?
assistant
Owing an emergence, I want to change my existing reservation. Can you please help me with it?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait for a minute.
assistant
Ok.
user
Thanks for waiting, no active reservation was found on your name in the database.
assistant
No problem, thanks for the information.
user
Thank you for reaching us.
assistant