Hi.
user
Hello, how can I help you now for today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I will help you with that. May I know your name please?
assistant
Myself Emily Campbell.
user
Sorry, there is no reservation found on your name.
assistant
No problem, thanks for checking.
user
Thank you for choosing us, have a nice day.
assistant