Hello.
user
Hello. How can I assist you today?
assistant
I want to cancel my reservation because I have some work in my home town, can you please help me for that?
user
Sure, I will help you in cancelling your reservation, can you provide me your name?
assistant
My name is Brain Smith.
user
Sorry Smith, I have not found any reservation by your name in our database.
assistant
That's ok. Thank you for checking.
user
Thank you for contacting us, have a nice day.
assistant