Hello.
user
Hello.
assistant
I'm Samuel Moore.
user
How can I help you?
assistant
My friend met with an accident, so I want to meet him. Can you please help me in cancelling my reservation?
user
So sad, sure I will help you, wait a moment.
assistant
Ok.
user
No reservation found on your name Samuel Moore.
assistant
Ok, thank you for your information.
user
Thank you for approaching us.
assistant