Hi.
user
Hello, how may I assist you today?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, may I know your good name?
assistant
I am Kathleen Clark.
user
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
 No issue, thanks for the information.
user
Thank you for reaching us.
assistant