Hello.
user
Hello, how may I help you?
assistant
Suddenly, I am fallen sick. So I want to cancel my reservation. Can you please help me with it?
user
Sure, can I know your name?
assistant
Matthew Clark here.
user
Please wait for a while.
assistant
Ok.
user
Sorry Clark, there is no active reservation found with your name in our records.
assistant
Ok, not an issue. Thank you.
user
Most welcome.
assistant