Hello.
user
Hello, how may I assist you?
assistant
I am shirley Hill. Can you please change the existing reservation due to abnormal weather condition from PHX to EWR.
user
Sure, we are here to help you. Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name to change.
assistant
Thank you for the information.
user
Thank you for availing us.
assistant