Hello.
user
Hello. How may I help you?
assistant
I want to change my existing reservation due to postpone of my event. Could you please help me?
user
May I know your name to proceed further?
assistant
I am Margaret Harris.
user
Please wait.
assistant
Sure.
user
No reservation found as per preferences at the moment.
assistant
No worries, thank you for the information.
user
Thank you for choosing us.
assistant