Hello.
user
Hello, how may I assist you today?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, may I know your name?
assistant
My name is Andrew Davis.
user
Ok, please wait for a while.
assistant
Sure, I will wait for your response.
user
Thanks for waiting, there is no reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant