Hello.
user
Hello.
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
I hope you are good today, how can I help you? Sure, I will help you.
assistant
Thank you.
user
On whose name did you reserved the ticket?
assistant
I have reserved on the name Patricia Thompson.
user
Sure, please wait a while, I will check the previous reservation on your name and inform you.
assistant
Sue, take your time.
user
Sorry to say, there is no reservation on your name in our database.
assistant
Oh! It may not be booked properly due to server issue. Anyway, thank you for your time.
user
Thank you for opting us. Have a nice day.
assistant