Hi.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation as my holidays were cancelled, can you help me with that?
user
Sure, may I know your name?
assistant
I am Amy Robinson.
user
Wait a minute.
assistant
Ok.
user
There was no reservation found on your name.
assistant
Ok, not a problem. Thank you.
user
Thank you for reaching us.
assistant