Hi.
user
Hello, how can I guide you for today?
assistant
My name is Richard Mitchell. Owing to emergency, I need to change my existing reservation. Please help me with that.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
No problem, thanks for your information.
user
Thank you for contacting us, have a nice day.
assistant
Most Welcome.
user