Hi.
user
Hello. How can I assist you for the day?
assistant
Can you help me to cancel my reservation?
user
Sure, I am here to help you with that. May I know your name please?
assistant
Sure, I am Rachel Hall. Please check my details.
user
Please wait for a moment, let me check your previous reservation status.
assistant
Please make it fast.
user
Thank you for waiting. There is no active reservation found on your name in our database to cancel.
assistant
No issues, thank you for your time.
user
Thank you for reaching us, have a great day.
assistant