Hello.
user
Hello.
assistant
Brenda Williams here.
user
Brenda, how can I assist you?
assistant
I want to cancel my ticket due to heavy floods in my place.
user
Sure, I will help you with that. Let me check your reservation status.
assistant
Ok.
user
Sorry Brenda, no reservation found on your name in our database.
assistant
No problem, thank you.
user
You are welcome and have a nice day.
assistant