Hello.
user
Hello, how can I assist you the best today?
assistant
Owing to have an emergency, I need your assistance to cancel my reservation.
user
Sure, I can provide you the assistance.
assistant
Ok.
user
May I know your name to find your reservation?
assistant
My name is Mary Allen.
user
Sorry, we did not find any active reservation on your name.
assistant
No worries at all. Thank you for your response.
user
Thanks you for reaching us, have a nice day.
assistant