Hello,.
user
Hello. How may I guide you today?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, I am mirthful to help you with that. May I know your name please?
assistant
Thank you. Myself, Joseph Davis.
user
Please wait for a while, let me check your previous reservation status.
assistant
Ok.
user
Thank you for waiting. There is no active reservation found on your name in our database to change it.
assistant
Ok, no issues. Thank you for your help.
user
Thank you for reaching us, have a great day.
assistant