Hello,.
user
Hello, How can I assist you?
assistant
I want to cancel my recent reservation due to sudden demise of my grand father.
user
Ok.
assistant
Will you help me in cancelling my ticket?
user
Sure. May I know your good name?
assistant
I am Sarah Perez.
user
Please wait.
assistant
Sure.
user
Thanks for waiting, There is no reservation found with your name.
assistant
Ok, no issues.
user
Thanks for choosing us.
assistant
Thank you or sharing the information.
user