Hi, I am William Hill.
user
Hello, how can I aid you today?
assistant
I would like to cancel my reservation due to sudden plan change in the trip, can you help me in cancellation?
user
Sure, please wait a minute. I will check and get back to you.
assistant
Ok.
user
Thank you for being wait. Unfortunately there is no reservation found by your name.
assistant
Ok, not an issue. Thank you.
user
Thank you for being with us.
assistant