Hi.
user
Hello, how can I guide you today?
assistant
I want to cancel my recent reservation owing to an emergency.
user
Sure, I will help you. May I know your good name please?
assistant
My name is Ruth Thompson.
user
Please wait for a while.
assistant
Ok.
user
Thanks for being patient, there is no active reservation found on your name.
assistant
Thank you.
user
Thank you for reaching us.
assistant