Hi.
user
Hello. How can I help you now?
assistant
Please help me to change my recent reservation.
user
Sure, I am happy to help you. May I know your name to check your reservation status?
assistant
I am Scott Hall.
user
Ok, please be on hold.
assistant
Ok.
user
Sorry, there is no reservation found on your name in our records.
assistant
No problem, thanks for your information.
user
Thank you for opting us.
assistant