Hello.
user
Hello, how may I assist you today?
assistant
I am Ruth Collins. Owing to an emergency, I want to change an existing reservation. Could you help me in changing the reservation?
user
Sure, I will help you with that. Please wait for a minute.
assistant
Sure.
user
Thank you for waiting, there is no reservation found on your name.
assistant
Not an issue. Thank you.
user
Thank you for availing us.
assistant