Hi.
user
Hello. How can I help you?
assistant
I want to change my reservation due to health problem, can you help me?
user
Sure, I will help you. On whose name did you reserved the ticket?
assistant
Please check in the name of Ruth Moore.
user
Sorry to say, there is no reservation on your name in our database.
assistant
No problem, thanks for checking.
user
Thank you for opting us, have a nice day.
assistant