Hello, I am Carol Hill.
user
Hello, how may I assist you today?
assistant
Due to an emergency meeting, I want to change my reservation. Can you help me with it?
user
Sure, we are glad to help you to change it. Please wait for a couple of minutes.
assistant
OK.
user
Thanks for your time, there was no reservation found on your specified name.
assistant
No problem, thank you for the information.
user
Thank you for choosing our service.
assistant