Hello.
user
Hello, how can I assist you today?
assistant
Due to some emergency problems, I want to cancel my recent reservation. Will you help me in that?
user
Sure, please wait for a moment, I will check and get back to you. May I know your name please?
assistant
Sure, Virginia Scott is my name.
user
Sorry, there was no reservation found with your name to cancel.
assistant
Ok, no worries at all. Thank you.
user
Thank you for opting us.
assistant