Hello.
user
Hello.
assistant
My name is Michael Brown.
user
How may I help you for today?
assistant
Previously I reserved a plane ticket with high fare but I want to cancel that ticket as there is special airline with low fare in my route.
user
Ok. Give me a second, I will check for your previous reservation.
assistant
Ok.
user
Sorry to inform you that there is no reservation found on your name in our database.
assistant
It's ok. Thank you for the information.
user
Welcome.
assistant