Hi.
user
Hello, how can I help you?
assistant
I have planned to go for round trip but there is an important meeting in current location. So, can you please cancel my recently reserved ticket?
user
Ok, please wait for a moment.
assistant
Ok, sure.
user
May I know your name please?
assistant
Brian Wright is my name, please check my reservation with that name.
user
There is no reservation found by your name. Sorry for the inconvenience.
assistant
It's ok, no problem. Thank you for checking.
user
Brian Wright, thank you for reaching us.
assistant