Hello.
user
Hello, how can I help you today?
assistant
Due to bad weather conditions at Seattle, I would like to cancel my recent reservation. Please help me out.
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
My name is Timothy Lopez.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for opting us.
assistant