Hello. I am Robert Moore.
user
Hello. How can I help you?
assistant
I want to change my existing reservation due to heavy rain fall at my destination. Can you please help me with changing the reservation?
user
Sure, I am here to help you. Please stand by.
assistant
Sure.
user
Thank you for waiting. Sorry to say no reservation found on your name.
assistant
No problem, thanks for the information.
user
Thank you for reaching us, have a nice day.
assistant