Hi,.
user
Hello, how can I help you?
assistant
I want to cancel my recent reservation because of heavy snowfall at my destination point.
user
Sure, I am at your service. To proceed further, may I know your good name please?
assistant
I am Justin Carter.
user
Ok, please wait for a while.
assistant
Ok.
user
Thanks for being so patience, but there is no reservation found on your name.
assistant
Thank you.
user
Thank you for choosing us, have a good day.
assistant