Hello.
user
Hello.
assistant
Jessica Green here.
user
How may I assist you today?
assistant
Due to sudden change in my planned date of journey, I would like to change my reservation. Can you please help me out with that?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
Wait for a minute.
assistant
Ok, take your time.
user
Sorry to inform you that, there is no reservation found on your name in our records.
assistant
Oh! I think the ticket was not booked due to server issue.
user
Thank you for choosing us.
assistant
Anyway, thank you for the information.
user