HI,.
user
Hello.
assistant
I am Elizabeth Clark.
user
How shall I assist you now, Elizabeth Clark?
assistant
 I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me with that?
user
Sure, I will help you.
assistant
Thank you.
user
Sorry, no reservation was found on your name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for picking us.
assistant