Hello.
user
Hello. Please let me know how can I help you.
assistant
Owing to an emergency I had to request for this change reservation, Can you please help me in that?
user
Yes, I am here to help you with that. Could you please tell me your good name to check the ticket status?
assistant
My name is Kenneth Thompson.
user
Ok, can you please be on hold for a while?
assistant
Sure.
user
Sorry to inform you that, there is no reservation found with your name in our database to change.
assistant
Ok, that's not a problem. Thanks for your information.
user
You are most welcome. Thank you for reaching us.
assistant