Hello.
user
Hello. How can I assist you at this moment?
assistant
I want to cancel my ticket due to heavy floods in my place.
user
Sure, I will help you with that.
assistant
My name is Michael Miller.
user
Please wait a moment.
assistant
Sure.
user
Sorry Michael Miller, no reservation has found under your name to cancel.
assistant
No problem, thank you for checking.
user
Thank you for choosing us, have a good day.
assistant