Hi,.
user
Hello, how can I serve you?
assistant
I have recently booked a flight ticket so I want to cancel my reservation. Could you please help me with it?
user
Sure, I can help you with that. May I know your name please, to proceed further?
assistant
OK, I am Samuel Wright.
user
Thank you, please wait a minute I will check and revert you.
assistant
Sure.
user
Sorry, there is no reservation found with your name.
assistant
OK, Thank you.
user
Welcome. Thank you for reaching us.
assistant