Hello.
user
Hello. How can I assist you?
assistant
I want to cancel my recent reservation as my health is not good to travel, can you please help me out?
user
Yes, I can help you. Can you tell me your name for checking?
assistant
Sure, my name is Andrew Evans.
user
Give me a moment.
assistant
Ok, take your time.
user
Sorry to inform you that there is no reservation found on your name.
assistant
It's ok, thank you for the information.
user
Thank you for consulting our agency.
assistant