Hello.
user
Hello. How may I assist you?
assistant
My name is Helen Miller. I want to cancel my recent reservation due to heavy snow fall at my destination, can you please help?
user
Yes, I can help you. Give me a moment.
assistant
Sure.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Oh ok, I need to check with my other agent.
user
Thank you for consulting us.
assistant
Thank you for your time.
user