Hi.
user
Hello, how can I aid you today?
assistant
I am Samantha Hall. Owing to an emergency I had to request you to cancel my reservation. Can you please help me with cancelling my reservation?
user
Sure, we will help you. Please give me a minute.
assistant
Ok.
user
Thanks for your time, no reservation was found based on your name.
assistant
No worries, thank you for your information.
user
Thank you for choosing us.
assistant