Hello.
user
Hello, how may I assist you?
assistant
 I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
user
Sure, I am willing to help you for this. May I know your name please?
assistant
Jonathan Baker here.
user
Just a moment, let me check your reservation status in our records.
assistant
Ok.
user
Sorry for inconvenience, no reservation is found under your name to cancel.
assistant
No problem, Thanks for the information.
user
Thank you very much for contacting our agency.
assistant