Hello.
user
Hello, how can I assist you?
assistant
I am Donna Rodriguez. I had planned to go on a trip, but it was postponed due to some reasons. Can you change my recent reservation?
user
Ok, may I put you on hold to check?
assistant
Yes.
user
Thank you for waiting, there is no reservation been found on your name to change.
assistant
That's ok. Anyways, thank you for your help.
user
Thank you for choosing our agency.
assistant