Hello.
user
Hello. How can I assist you today?
assistant
Your agency have booked a ticket with wrong dates, can help me in changing my reservation?
user
Sure, May I know your name please?
assistant
Myself Carolyn Adams.
user
Give me a minute.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Not an issue, thanks for your help.
user
Thank you for contacting us.
assistant