Hello.
user
Hello. How can I assist you?
assistant
I am planning to cancel my recent reservation, due to some work. Can you please help me out to cancel my ticket?
user
May I know your name please?
assistant
Sure, my name is Helen Turner.
user
Please wait for a while.
assistant
Sure.
user
Sorry, no reservation found on your name to cancel.
assistant
That's fine, thank you for your help.
user
Most welcome.
assistant