Hello.
user
Hello. How may I aid you today?
assistant
I just want to change my existing reservation, due to sudden demise of my grand mother. Can you help me?
user
Sure, I am here to help you. Please hold on a minute I will check in the previous list and revert to you. May I know your name?
assistant
Larry Roberts here.
user
Sorry, there is no active reservation found on your name to change.
assistant
No problem, Thanks for the information.
user
Thank you for opting us.
assistant