Hi.
user
Hello. How can I help you?
assistant
Please change my existing reservation owing to an emergency.
user
Sure, I will help you to change your existing reservation. May I know your name?
assistant
I am Katherine Phillips.
user
Please give me a moment.
assistant
Ok.
user
Sorry, no reservation found on your name to change your reservation.
assistant
Thanks.
user
Welcome, have a nice day.
assistant