Hello, I am Melissa Edwards.
user
Hello, How can I assist you today?
assistant
Can you please cancel my reservation as I am unable to fly due to some health issues?
user
Sure, We are enthusiastic to help you. Please wait for a minute, I will check your reservation status.
assistant
Ok.
user
Thanks for your patience. There is no active reservation under your name, to cancel it.
assistant
It's ok, thank you for the information.
user
Thank you for approaching us.
assistant