Hello.
user
Hello. How may I assist you today?
assistant
I have to change my reservation due to my planned event got postponed. So please help me with that.
user
Sure, I will help you. Please help me with your name.
assistant
Thank you. Please check  the reservation with my name Jacob Johnson.
user
Please allow me a minute.
assistant
Sure, take your time.
user
Thank you for the time. Jacob Johnson, I am really to inform you that there is no reservation found on your name.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Thank you for reaching us. Have a great time.
assistant
Most welcome.
user