Hello.
user
Hello. How can I help you?
assistant
Due to my ill health, I would like to change my existing reservation. Please help me out.
user
Sure, may I know your name please to check the reservation status?
assistant
Sure, my name is Edward Martinez.
user
Please wait for a minute. There is no reservation found with your details.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for contacting us.
assistant