Hello, I am Virginia Martinez.
user
Hello, Virginia Martinez, how can I support you?
assistant
Due to bad weather at my place I need to cancel my reservation, can you please help me out in cancelling?
user
Sure, we are happy to help you. Please wait for a moment.
assistant
Ok.
user
Thanks for your patience. Sorry for your inconvenience, we did not find any existing reservation based on your name.
assistant
Ok, no issue. Thanks for your information.
user
Thank you for reaching us, we hope to serve you again.
assistant