Hello.
user
Hello. How may I assist you today?
assistant
Can you please cancel my reservation, due to sudden demise of my Grandfather?
user
Sure, please share me your name.
assistant
My name is Ryan Thomas.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there is no active reservation on your name.
assistant
Ok, not an issue. Thank you.
user
Thank you.
assistant