Hello.
user
Hello. How can I aid you today?
assistant
Can you help me to cancel my reservation?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
May I know your name please?
assistant
I am Donna Roberts.
user
Please wait for a while, let me check your previous reservation status.
assistant
Sure.
user
Thank you for waiting. There is no active reservation found on your name in our reservation list to cancel.
assistant
No problem, thank you for checking.
user
Thank you for reaching us, have a great day.
assistant