Hello.
user
Hello, how can I help you?
assistant
Owing to emergency I want to cancel my recent reservation, can you help me with that?
user
Sure, we are glad to help you. Can you please help me with your good name?
assistant
My name is Jack Harris.
user
We found a reservation on your name and it has been cancelled successfully.
assistant
Thank you for your help.
user
Thank you for choosing us.
assistant