Hello.
user
Hello, how may I aid you?
assistant
I want to cancel my recent reservation due to some family problems. Can you please help me with this?
user
Sure, we are here to help you. May I know your name please?
assistant
Thank you. Margaret Gonzalez.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, no problem. Thank you for checking.
user
Thanks for contacting us.
assistant