Hello.
user
Hello.
assistant
Margaret Campbell here.
user
Margaret, how can I help you today?
assistant
I want to cancel my ticket due to heavy floods in my hometown.
user
Sure, I am at your service to help you. Please hold on for a moment.
assistant
Sure.
user
Sorry Margaret, I did not find any reservation under your name in our database.
assistant
No problem, thank you for checking.
user
It's my pleasure, have a great day.
assistant