Hi.
user
Hello. How may I be of your help today?
assistant
I need to cancel my recent reservation, Can you please help me with that?
user
Sure, I am glad to help you with the ticket cancellation.
assistant
Thank you.
user
 I need some basic information to check your ticket details, can you please tell me your full name?
assistant
Debra Wilson here.
user
Ok, please wait a minute I will get back to you with the present status.
assistant
Sure.
user
I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
Ok, no problem.
user
Thank you for approaching us.
assistant
Thanks for your information.
user