Hi.
user
Hello, how may I aid you today?
assistant
I need to cancel my reservation, as my friends have already booked my ticket in another flight along with theirs, I was not aware of this thing, can you please cancel the ticket for me?
user
Sure, may I know your name?
assistant
My name is Emma Martinez.
user
Sorry, there was no reservation found on your given name.
assistant
Ok, no issue. Thank you for the information.
user
Thank you.
assistant