Hello.
user
Hello, how may I assist you?
assistant
I want to cancel my recent reservation due to heavy rainfall, can you please help me with that?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
My name is Carolyn Garcia.
user
Thank you very much. Please wait for a while, let me check your reservation status in our database.
assistant
Sure.
user
 I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
No problem, thank you.
user
Thank you very much for approaching our agency.
assistant