Hello.
user
Hello, how can I aid you?
assistant
Can you aid me to cancel my reservation due to emergency?
user
Sure, I am here to help you. May I know your name to check with existing reservation?
assistant
Shirley Collins here.
user
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Thank you for the help.
user
Thank you for choosing us.
assistant