Hello.
user
Hello. How can I aid you today?
assistant
I am planning to change an existing reservation, due to health issue. Can you please help me out?
user
Sure, may I know your name for further process?
assistant
I am Brian Martinez.
user
Ok, please hold on a moment.
assistant
Sure.
user
There is no previous reservation available under your name.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us.
assistant