Hello.
user
Hello, how can I assist you for the day?
assistant
Owing to an emergency, I have to cancel my previous flight ticket booking. Can you please help me with that one?
user
Sure, I am here to help you.
assistant
Thank you.
user
May, I know your good name?
assistant
My name is Kathleen King.
user
Sorry, we found no reservation on your given name.
assistant
Not a problem with that one, thank you for checking my previous with in quick time.
user
Thank you for reaching us.
assistant
Welcome.
user