Hello.
user
Hello, how may I help you for this moment?
assistant
I am Sharon Roberts.
user
Glad to meet you, Roberts.
assistant
I want to change my existing reservation, due to heavy rainfall in Seattle, can you help me in changing?
user
Sure, I will help you with this. May I know your name please for further process? Please wait for a moment.
assistant
Sure.
user
Sorry Roberts, there is no reservation found as per your name to change your reservation.
assistant
That's ok, thank you for your information.
user
You are welcome.
assistant