Hello.
user
Hello, what can I do for you today?
assistant
Paul Green here. I want to cancel my ticket due to my family issues.
user
Sure, I am here to help you.
assistant
Ok.
user
Please wait for a few minutes.
assistant
Sure.
user
Thank you for waiting, no reservation was found based on your name to cancel.
assistant
No problem, thank you.
user
Thank you for choosing us.
assistant