Hello.
user
Hello. How could I assist you today?
assistant
I want to change my reservation due to my bad health. Can you help me with that?
user
Sure, on which name your ticket has been reserved?
assistant
It was reserved on name of Raymond Wilson.
user
Please wait a moment.
assistant
Sure.
user
Unfortunately we did not find any reservation on your given name.
assistant
Ok, thank you for the information.
user
Thank you.
assistant