Hi.
user
Hello, how may I help you?
assistant
I would like to cancel my brother's reservation because he is having some important work in his office, can you please help me?
user
Sure, may I know your brother's name please to check the status?
assistant
Sure, his name is Charles Lee.
user
There is no reservation found with the details you provided.
assistant
Not an issue, thank you for checking.
user
Thank you for choosing us.
assistant