Hi.
user
Hello. How may I help you?
assistant
I want to cancel my reservation which is done recently due to some problems, can you please help me in this?
user
Sure, please wait for a moment.
assistant
Ok, I will wait.
user
May I know your name please?
assistant
Sure, my name is Kathleen Garcia.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
Ok, not an issue.
user
Thank you for reaching us.
assistant
Thank you for your service.
user