Hello.
user
Hello, welcome to Google agency.
assistant
My name is Robert Edwards.
user
What kind of help are you expecting from my side?
assistant
I need to cancel my reservation, as my friends have already booked my ticket in another flight along with them, I was not aware of this thing, so can you please cancel the ticket for me?
user
Yes, I can help you. Please hold on for a moment so that I can check with your existing reservation status. I'm sorry, there is no reservation found with your name.
assistant
That's ok. Thank you for your time.
user
Thank you, have a great day.
assistant