Hello.
user
Hello. How may I help you?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, may I know your name?
assistant
I am Nicole Wright.
user
Thank you. Please stay on hold for a while.
assistant
Sure.
user
Sorry, I have not found any reservation under your name in our database.
assistant
No problem, thank you for the information.
user
You are most welcome.
assistant