Hi.
user
Hello. How may I assist you?
assistant
I am Kevin Thompson. Can you please cancel my existing reservation as my plan to meet my friend got cancelled?
user
Sure, please be on hold for a while. I will check your reservation status and let you know.
assistant
Sure.
user
Kevin Thompson, I did not find any reservation under your name in our database.
assistant
It's ok, not an issue. Thank you for your response.
user
You are welcome and thank you for approaching us.
assistant