Hi.
user
Hello, how can I help you?
assistant
Due to sudden change in my trip to another location, I would like to do some changes in existing my reservation. Can you please help me out?
user
Sure, I am happy to help you. Can I have your good name?
assistant
Shirley Phillips here.
user
Sorry, there is no active reservation on your name in our data.
assistant
That's ok, thank you for checking.
user
Thank you for contacting us.
assistant