Hi, I am George Phillips.
user
Hello. How may I aid you for the day?
assistant
Due to an emergency, I want to change my existing reservation. Can you help me with that?
user
Sure, please stand by.
assistant
OK.
user
Thank you for making us to support you, but we do not find any reservation  with  George Phillips name.
assistant
Ok, not a problem. Thanks for your help and support.
user