Hello.
user
Welcome to our travelling agency. How may I assist you?
assistant
Due to heavy snowfall in my city, I would like to cancel my recent reservation.
user
Sure, could you please mention your name for further process?
assistant
Ok, my name is Anna Evans.
user
Anna, please wait for a moment.
assistant
Sure.
user
Sorry Anna, there is no reservation found on your name to cancel your reservation.
assistant
Ok, no issue.
user
Are you expecting any other help from my side?
assistant
No, thank you for your information.
user
Thank you for your service. You are welcome.
assistant