Hello.
user
Hello.
assistant
I am Laura Jackson.
user
How can I assist you at this moment?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Sure, I will help you with this. Please be on hold for a moment while I check your reservation status and get back to you.
assistant
Sure, I will wait for your reply.
user
Laura Jackson, I didn't find any active reservation under your name in our database.
assistant
That's fine. Thank you for your service.
user
Thank you for contacting us.
assistant