Hello.
user
Hello, how may I help you?
assistant
I want to change my existing reservation due to some technical issues, can you help me out?
user
Sure, can I know your name?
assistant
I am Laura Collins.
user
Please hold on a moment.
assistant
Sure.
user
Sorry, there is no reservation found on given name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant