Hello.
user
Hello, how can I assist you today?
assistant
I am Richard Perez. I am planning to cancel my reservation, can you help me?
user
Sure, let me check for your reservation status in our database.
assistant
Sure.
user
Sorry Perez, I have not found any reservation by your name in our database.
assistant
That's fine. Anyway, thank you for your help.
user
Thank you for contacting us and have a nice day.
assistant