Hi, my name is Pamela Jones.
user
Hello, how can I help you today?
assistant
I need to cancel my recent reservation due to some health issues.
user
Ok, please wait for a moment, I will check and get back to you.
assistant
Sure.
user
Thanks for waiting. Sorry, there is no reservation found with your name.
assistant
Ok. Thank you for your response.
user
Thank you for choosing us.
assistant