Hello.
user
Hello.
assistant
Is this a flight ticket booking agency?
user
Yes, welcome to our agency. How can I assist you today?
assistant
Due to severe health issue, I am not able to travel in a flight, so  I would like to change my reservation to another date. Can you please help me out with that?
user
Sure, I can help you with that.
assistant
Thank you.
user
Please provide your name for checking the reservation.
assistant
Sure, my name is Scott Taylor.
user
Please give me a moment.
assistant
Sure, take your time.
user
Thank you for waiting. There is no reservation is found under your name.
assistant
Oh, so sad to hear. Anyways, thank you for the information.
user
Welcome, have a great day.
assistant