Hi.
user
Hello. How can I aid you?
assistant
Would it be possible to change my reservation?
user
Sure, We are here to help you. May I know your name?
assistant
Ok, I am Ruth White.
user
Please wait a while.
assistant
Sure.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
It's ok, thanks for checking.
user
Thank you for reaching us.
assistant