Hello, I am Dorothy Adams.
user
Hello, how may I assist you?
assistant
I am having important meeting on the date I have booked the date, can I help me to cancel my ticket?
user
Sure, hold on for a moment.
assistant
Take your time.
user
Sorry Adams, there are no flights reserved on your name.
assistant
No issues. Thank you for checking.
user
Welcome, thank you for choosing us.
assistant