Hello.
user
Hello, how may I support you?
assistant
I am Patricia Roberts. My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, let me check the status and revert to you.
assistant
Sure, take your time.
user
We are unable to find any reservation by the name you provided.
assistant
That's ok, not an issue. Anyways, thank you for the information.
user
Thank you for choosing us.
assistant