Hi.
user
Hello, How can I aid you at this moment?
assistant
Could you please cancel my recent reservation due to cancel of my trip?
user
 Sure, may I know your good name?
assistant
I am Kevin Davis.
user
Ok, please wait for a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Not an issue, thank you for checking.
user
Thank you for choosing us.
assistant