Hi.
user
Hello.
assistant
I am Samantha Jones.
user
Can you please let me know how may I help you?
assistant
I made my reservation in advance, but now found out I don't have any leaves so want to cancel my reservation.Please help me to cancel it.
user
Sure, I am happy to help you with the ticket cancellation process.
assistant
Thank you.
user
Can you please wait a minute?
assistant
Ok.
user
Sorry to intimate you, there is no active reservation found with your name to cancel the ticket.
assistant
That's Fine. Thank you.
user
You are welcome. Thank you for reaching us.
assistant