Hello.
user
Hello. How may I help you today?
assistant
I need to change my existing reservation, as my exam got postponed. Can you please help me in changing?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
May I know your full name?
assistant
I made the reservation on the name of Anna Turner.
user
Please wait for a minute.
assistant
Ok.
user
Sorry to inform you that, there is no reservation on your name in our database.
assistant
Ok, no issues.
user
Thank you for approaching us.
assistant
Thank you for your help.
user