HI.
user
Hello. How can I assist you today?
assistant
Jack Williams here. I want to cancel my reservation due to terrorist attacks in Syria, can you help me?
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Ok, I will be waiting for your response.
user
Jack, there is no reservation found under your name.
assistant
Oh! That's sad, thank you for checking for my reservation anyways.
user
Thank you for contacting us.
assistant