Hello, myself Catherine Gonzalez.
user
Hello, how may I help you?
assistant
My holiday trip was postponed, I want to make some changes in my existing reservation, can you please help me?
user
Yes, I am here to help you. Please wait.
assistant
Sure.
user
Sorry, there is no reservation on your name.
assistant
That's fine, thank you for checking.
user
Thank you for reaching us, have a nice day.
assistant