Hello.
user
Hello, how may I aid you today?
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
Can I have your name to proceed further?
assistant
My name is John Young.
user
Ok, please wait a moment.
assistant
Sure, take your time.
user
Thank you for your valuable time, unfortunately no reservation found with your name.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant