Hello, Anthony Roberts here.
user
Hello Roberts, how may I help you?
assistant
I want to cancel my reservation as my mother is unwell, could you please help me to cancel my reservation?
user
Sure, please give me a moment to check your ticket status.
assistant
Thank you. I will wait for your response.
user
I found your reservation and cancelled it.
assistant
Thank you very much.
user
Thank you for contacting us.
assistant