Hello, I am John Anderson.
user
Hello.
assistant
I want to cancel my reservation as my exam got cancelled. Can you help me?
user
Sure, I am here to help you. please wait a while.
assistant
Sure.
user
We are happy to inform you that there is a reservation found with your name. Shall I proceed with the cancellation?
assistant
Yes please.
user
Your ticket has been cancelled.
assistant
Thanks for your service.
user
Thanks for choosing us, have a nice day.
assistant