Hi.
user
Hello.
assistant
I am Carol Edwards.
user
How can I assist you today?
assistant
Would it be possible to cancel my reservation, which I have done with my name?
user
Sure, please allow me a moment to check for previous reservation.
assistant
Ok, take your time.
user
Carol, there is no reservation found under your name.
assistant
Ok, thank you for the information.
user
Thank you for contacting us.
assistant