Hello,.
user
Hello, how may I help you today?
assistant
I want to change my journey date as my plan to visit Charlotte is postponed, can you help me with changing the reservation?
user
Sure, provide me your name to check the with the reservation list.
assistant
I am Jacob Wright.
user
We hardly tried to find your reservation but, no reservation has been found with your name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for reaching us.
assistant