Hello.
user
Hello. How may I help you today?
assistant
I want to cancel my recent reservation, due to some health issue.
user
Sure, may I know your name?
assistant
I am Justin Perez.
user
Please wait a moment.
assistant
Ok.
user
Sorry, there are no active reservations on your name to cancel.
assistant
Ok, Thank you.
user
Thank you for reaching our service.
assistant