Hello.
user
Hello. How can I help you?
assistant
I am Kenneth Phillips.
user
I hope your doing well Phillips.
assistant
Yes, I am doing well. Due to bad weather condition in my destination, my music concert has been postponed.
user
Ok.
assistant
Can you help me in changing my reservation?
user
Sure, please wait for a moment.
assistant
Sure, take your time.
user
Sorry, there is no reservation found by your name.
assistant
It's ok, not an issue. Anyway, thank you for your help.
user
Thank you and have a nice day.
assistant