Hello.
user
Hello.
assistant
Emily Moore here.
user
Emily Moore. How can I help you?
assistant
Due to demise of my great grandfather I want to cancel my recent reservation, can you help me?
user
I am sorry for he loss. Can you please provide me the the airport codes.
assistant
Please cancel my reservation.
user
Sure, give a moment.
assistant
Ok, take your time.
user
I regret to inform that, there is no reservation by the name Emily Moore.
assistant
Ok, no issues. Thank you for the information.
user
Thank you for reaching us.
assistant