Hello.
user
Hello. How could I assist you today?
assistant
I am Patricia Parker. Actually I want to cancel my flight ticket because one of our friend has admitted to hospital.
user
Sorry to hear that, I can help you, wait a moment.
assistant
Ok.
user
Patrica, on your request there is no booking done on your name.
assistant
Ok, no problem. Thank you.
user
Our pleasure to help you, thank you.
assistant