Hi.
user
Hello, how may I aid you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I am here to help you out. Please provide me your name to check the reservation on your name.
assistant
Check in the name of Frank Edwards.
user
Sorry, there is no reservation on your name in our data base.
assistant
No problem, thanks for checking.
user
Thank you for reaching us.
assistant