Hello.
user
Hello, how may I help you?
assistant
Due to an emergency issue, my father wants to cancel his recent reservation.
user
Ok. May I know your name to proceed?
assistant
Can you check is there is any reservation on the name of Michelle Edwards?
user
Please hold on.
assistant
Ok.
user
I will check and revert you. Thanks for your time. There is no reservation found on your name.
assistant
Ok, no problem. Thanks for your service.
user
Thank you for reaching us.
assistant