Hello.
user
Hello. How may I assist you now?
assistant
I want to cancel my recent reservation due to heavy rain fall. Can you please help me with this?
user
Please mention your good name, so I can check with your previous booking.
assistant
My name is Stephen Hall.
user
Sorry to say, there is no flight available by your name.
assistant
No problem, thanks for your information.
user
Thank you for choosing us.
assistant