Hi.
user
Hello, how can I help you today?
assistant
Can you please change my reservation as the location of my exams got changed?
user
Sure, may I know your name?
assistant
I am Betty Lewis.
user
Please share your name. Please wait.
assistant
I already mentioned above. Sure, take your time.
user
Sorry to say, no reservation found with your name.
assistant
That's ok, thank you for checking.
user
Thanks for reaching us.
assistant