Hi.
user
Hello, how can I help you for today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, may I know your name please?
assistant
Myself Matthew Clark.
user
Ok, Wait for a while. I will check the details and get back to you.
assistant
Sure, I will wait for your response.
user
Sorry Clark, there is no reservation found on your name.
assistant
No problem, thanks for checking.
user
Thank you for choosing us, have a nice day.
assistant
Welcome.
user