Hi.
user
Hello, how could I serve you today?
assistant
As my Grandma is hospitalised, so I should be there to look after her in hospital. So, cancel my reservation.
user
May I have your name please?
assistant
I am Dorothy Phillips.
user
Please wait a minute. I will check and let you know.
assistant
Ok.
user
We found a reservation on your name.Shall I proceed for cancellation?
assistant
Sure, you can proceed.
user
Thank you.
assistant
Thanks for your help.
user