Hello.
user
Hello. How may I help you?
assistant
Can you please change my existing reservation?
user
Sure, I am here to help you. May I know your name to check further?
assistant
Kevin Thompson here.
user
Please wait a moment.
assistant
Ok.
user
Thank you for waiting. Kevin Thompson, regret to inform that there is no active reservation fond under your name to amend.
assistant
Ok, not an issue. Thank you.
user
Thank you for reaching us.
assistant