Hello,.
user
Hello, how can I serve you today?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
user
Sure, we are here to help you.
assistant
Thank you.
user
On whose name, the reservation has been made earlier?
assistant
Myself, Kathleen Scott.
user
Please wait for a while.
assistant
Ok.
user
Thanks for your time, we found a reservation against your name and as per your request, I have cancelled your reservation.
assistant
Ok, thank you for your help.
user
Thank you for approaching us.
assistant