Hello.
user
Hello. How can I assist you today?
assistant
I would like to shift my planned dates to some other dates, please help me in changing my existing reservation.
user
Sure, may I know your name to check for the previous reservation?
assistant
Sure, my name is Nicholas Martin.
user
Please allow me a moment to check for the previous reservation.
assistant
Sure, take your time.
user
Nicholas, there is no reservation found under your name.
assistant
Ok, no issues. Thank you for your information.
user
You are welcome. Thank you for contacting us, have a great day.
assistant