Hello,.
user
Hello, what can I do for you?
assistant
I want to cancel my recent reservation due to illness. Can you help me in cancellation?
user
Sure, we will help you for cancellation. To proceed further may I know your name please?
assistant
I am Katherine Gonzalez.
user
Unfortunately, we did not find any reservation on your name.
assistant
Ok, no issue. Thank you for your information.
user
Thank you for availing us. Have a great day ahead.
assistant