Hello.
user
Hello, how can I assist you?
assistant
I have some personal matters that need fixing so I need to cancel my recent reservation. Can you please help?
user
Sure, wait for a moment. May I know your good name?
assistant
My name is Paul Williams.
user
 Sorry to say that, no reservation was found with your good name.
assistant
That's not a problem. Thanks for your service.
user
Thanks for choosing us.
assistant