Hello.
user
Hello, how can I address you?
assistant
Owing to an emergency, I just want to cancel my reservation. Can you help me out?
user
Sure, I am here to help you. May I know your name please?
assistant
I have made my reservation on the name Shirley Scott.
user
Ok, wait a minute please.
assistant
Ok.
user
Thank you for waiting, sorry no reservation found with your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us, have a nice day.
assistant