Hello, I am Catherine Mitchell.
user
Hello, how may I assist you?
assistant
I need to reschedule my reservation due to an emergency, can you help me?
user
Sure, hold on for a moment. Let me check.
assistant
Take your time.
user
Sorry Catherine, there are no flights reserved on your name.
assistant
No issues. Thank you for checking.
user
Welcome.
assistant
You are welcome.
user
Thank you for choosing us.
assistant