Hello, I am Steven Jones.
user
Hello, how may I assist you?
assistant
Unfortunately my exams was cancelled so I want to cancel my reservation, can you please help me to cancel my reservation?
user
Sure, wait for a while.
assistant
Ok.
user
No reservation found with your name.
assistant
Ok, no problem. Thanks for your help.
user
Thank you for reaching us, have a nice day.
assistant