Hello.
user
Hello. How can I guide you?
assistant
Due to climate condition, I want to change my reservation. Can you do it for me?
user
Sure, may I know your name please?
assistant
My name is Scott martinez.
user
Sorry Scott, there is no reservation on your name to change.
assistant
That's fine. No issues. Thank you for your information.
user
Thank you, have a nice day.
assistant