Hi.
user
Hello, how can I help you?
assistant
I am James Gonzalez. Can you help me in cancelling my reservation, as there is a heavy snowfall in my place?
user
Please wait a while, I will check and inform you.
assistant
Sure.
user
There is a reservation on your name, it is cancelled as per your request.
assistant
Thank you for understanding and cancelling my reservation.
user
Thank you for opting us.
assistant