Hi.
user
Hello, how can I guide you for today?
assistant
 I have to cancel my reservation which I have done earlier to participate in dance programme but unfortunately I have stay back here to take care of my injured friend.
user
Can I have your name to check whether your reservation is existed or not?
assistant
Angela Jackson here.
user
Sorry, there is no reservation found under your name.
assistant
That's ok, no issues.
user
Thank you for contacting us.
assistant
Most welcome.
user