Hello.
user
Hello.
assistant
Dorothy Anderson here.
user
Dorothy Anderson, how may I aid you?
assistant
I just want to cancel my reservation due to abnormal weather condition, can you please help me with that?
user
Sure, please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry, no reservation is available by your name.
assistant
It's ok, thank you for the information.
user
Thank you for reaching us.
assistant