Hello.
user
Hello. How may I render you at this moment?
assistant
I am planning to change an existing reservation, due to health issue. Can you please help me out?
user
Sure, may I know your good name please?
assistant
My name is Lisa Carter.
user
OK, please wait for few minutes.
assistant
Sure.
user
There is no existing reservation found on your name in our records.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us.
assistant