Hi.
user
Hello. How can I aid you today?
assistant
I need to cancel my ticket due to my health issue, can you help me with that?
user
Sure, may I know your name please?
assistant
I am Samuel Edwards.
user
Please wait for a while.
assistant
Sure.
user
I have found your reservation, as per your request I have cancelled it.
assistant
Thank you for your service.
user
Thank you for reaching us.
assistant