Hi.
user
Hello. How may I guide you now?
assistant
I am Kimberly Gonzalez. My exams got postponed, can you please help me in changing the reservation?
user
Ok, please allow me to check for a moment.
assistant
Ok.
user
Kimberly Gonzalez, sorry to say. There is no reservation by your name.
assistant
Ok, no problem.
user
Thank you for approaching our services.
assistant
Thank you for your quick response.
user
Have a nice day.
assistant