Hi.
user
Hello, how can I be at your service?
assistant
Due to some entrepreneurship meeting, I am going to change my existing reservation. Can you help me?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
Karen Johnson here.
user
Please wait a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
No problem, thanks for the information.
user
Thank you for choosing us.
assistant