Hi.
user
Hello. How can I help you?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
user
Sure. Could you let me know your name?
assistant
Sure, myself Thomas Scott.
user
Ok. Let me check with your recent reservation details.
assistant
Sure.
user
Sorry, no reservation found by your name.
assistant
It's ok, thank you for your help.
user
Thank you.
assistant