Hello,.
user
Hello.
assistant
I am Mary Martin.
user
How can I help you today?
assistant
As I have fallen sick suddenly due to bad weather, I would like to cancel my recent reservation. Can you please help with that?
user
Sure, please wait for a  while.
assistant
Sure.
user
Sorry, no reservation found on your name.
assistant
Ok. no issue. Thank you.
user
Thank you for approaching us.
assistant