Hello. I am Ryan White.
user
Hello, how may I assist you?
assistant
I just want to change my existing reservation, due to sudden demise of my grand mother. Could you please help me in changing?
user
Sure, I am here to help you. Please wait for a while.
assistant
Thank you. Sure.
user
Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.
assistant
No worries, thank you for your information.
user
Thanks for choosing us.
assistant