Hello. I am Raymond Miller here.
user
Hello, how can I help you?
assistant
I need to cancel my existing  reservation, as my planned trip with my friends got cancelled. Can you please help me out?
user
Sure, please wait a minute I will check your reservation status and get back to you.
assistant
Thank you for considering my request.
user
Sorry to say that there is no reservation found on your name.
assistant
Not a big problem, anyway thank you for the information.
user
Thank you for contacting us.
assistant