Hello.
user
Hello. How may I assist you today?
assistant
I am Michael Green. I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait a moment to check your previous reservation.
assistant
Ok.
user
We regret that, there is no reservation found with your name in our records.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for reaching us, have a great day.
assistant