Hello.
user
Hello. How may I guide you today?
assistant
I would like to change my reservation due to some health issues, can you please help me out with that?
user
Sure, I am here to help you. May I know your name to check your reservation status?
assistant
Thank you. Myself Christopher Parker.
user
Ok, please be on hold for a while.
assistant
Sure.
user
We have found an active reservation on your name. Please, share me your airport codes.
assistant
Sure, my airport codes are ATL and MSP.
user
May I know your travelling dates, please?
assistant
Sure, my travel dates are from Jan 18 to Jan 20.
user
Do you have any preferences regarding your journey?
assistant
I would prefer connecting flight.
user
We have found a direct flight in economy class, shall I reserve it?
assistant
Ok, please reserve it.
user
Your ticket has been booked with flight 1005.
assistant
Thank you for booking.
user
My pleasure.
assistant