Hi.
user
Hello,. How can I aid you today?
assistant
I made a reservation earlier for a connecting flight unknowingly so, I want to change my existing reservation for a direct flight. Can you aid me in changing my reservation?
user
Sure, we are here to help you. May I know your name?
assistant
Sure, Paul Johnson is my name.
user
Thanks for waiting.
assistant
OK.
user
There is no reservation found on your name in our database.
assistant
Ok, that's not a problem.
user
Thank you for reaching us.
assistant
Thanks for the response.
user