Hello.
user
Hello, how can I aid you?
assistant
Due to emergency health issue I want to cancel my recent reservation. Can you help me?
user
Sure, we will help you. May I know your name to check your details?
assistant
My name is Eric Jackson.
user
Just give me a moment.
assistant
Sure.
user
Sorry for the inconvenience, there is no reservation found under your name.
assistant
Ok, no issue. Thanks for your kind information.
user
Thank you for contacting us.
assistant