Hi.
user
Hello.
assistant
I am Catherine Hernandez.
user
Catherine, how may I help you?
assistant
I want to cancel my reservation, can you help in that?
user
Sure, please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry, no reservation is available by your name.
assistant
That's ok.
user
Thank you for contacting us.
assistant
Thank you.
user