Hello.
user
Hello, how can I guide you for today?
assistant
Can you please cancel my reservation, due to an emergency?
user
I will help you with that.
assistant
Thank you.
user
May I know your name?
assistant
My name is Emma Phillips.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
I found your existing reservation and cancelled it successfully.
assistant
Ok, thank you for cancelling my reservation.
user
Thank you for contacting us, have a nice day.
assistant