Hello,.
user
Hello, what can I do for you now?
assistant
I am Helen Evans. I just want to cancel my recent reservation due to emergency my convocation has been cancelled.
user
Ok.
assistant
Can you please help me with cancellation?
user
Wait a while, I will check your previous reservation and let you know the details.
assistant
Ok.
user
Thanks for waiting. You have no reservation found on your name.
assistant
Ok, not an issue.
user
Thank you for availing us.
assistant
Thank you for your service.
user