Hello.
user
Hello, how may I aid you today?
assistant
I want to cancel my ticket due to dense fog in my place.
user
Sure, I am here to help you. May I know your good name for further checking?
assistant
Thomas Hernandez here.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to inform you that, there is no reservation found as per your name in our database.
assistant
No problem, thank you.
user
Thank you for reaching us with a query.
assistant