Hello.
user
Hello, what sort of help are you seeking from me?
assistant
 I need to cancel my recent reservation due to my scheduled examination dates has been postponed. Can you help me?
user
Ok, I can help you better. May I know your name to check your reservation status.
assistant
Linda Davis here.
user
Sorry to inform you Linda Davis, there is no reservation found with your name in our records.
assistant
No problem, Thank you.
user
Thanks for availing our services, have a nice day.
assistant