Hi.
user
Hello. How can I assist you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I will help you with this. Can you please provide your name to check the reservation status?
assistant
Myself Nancy Jackson.
user
Nancy Jackson, there is no active reservation found under your name in our database.
assistant
No problem, thanks for checking.
user
Thank you for contacting us.
assistant