Hello.
user
Hello, how may I assist you?
assistant
I have planned for the trip, but unfortunately postponed due to my health issue. So I need to change an existing reservation. Please help me with that.
user
Ok, may I know your good name please?
assistant
Sure, my name is Kathleen Evans.
user
Sorry, there is no reservation found on your name.
assistant
Its ok, thank you for searching.
user
Thank you for reaching us.
assistant