Hello,.
user
Hello, How can I aid you?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, I am here to help you, May I know your name?
assistant
My name is Jennifer Evans.
user
Ok, please stay online.
assistant
Ok.
user
Thanks for waiting, there is no active reservation on your name.
assistant
Ok, no issues. Thank you.
user
Thank you.
assistant