Hi,.
user
Hello, how shall I serve you?
assistant
I want to cancel my reservation as I got hospitalised and unable to travel. Can you help me in cancelling my reservation made on the name David Smith.
user
Sure, may I know your name?
assistant
Yes, my name is David Smith.
user
Please wait a moment I will check and get back to you.
assistant
Ok.
user
Thanks for waiting, sorry to inform you that there is no reservation found against your name.
assistant
Ok, no issues. Thanks for your assistance.
user
Thanks for approaching us.
assistant