Hi.
user
Hello, how can I serve you for the day?
assistant
I need to cancel my reservation as my exams got cancelled, due to some technical issues.
user
Ok.
assistant
Can you please help me out?
user
Sure, I will help you. May I know your name to check the reservation?
assistant
I am Betty Jackson.
user
Please, wait for a moment.
assistant
Ok.
user
Thank you for your time, there is no reservation found on your name.
assistant
Ok, no problem. Thank you.
user
Thank you for approaching us.
assistant