Hi.
user
Hello. How may I aid you today?
assistant
Owing to an emergency, I want to cancel my reservation. Can you help me out?
user
Sure, I will help you with that, please hold on for a moment to check your reservation status.
assistant
Ok.
user
May I know your name please?
assistant
Sure, my name is Ryan Jones.
user
Ryan, I did not find any reservation with your name in my database.
assistant
That's ok, thank you.
user
It's my pleasure.
assistant