Hello.
user
Hello, what sort of help are you seeking from us?
assistant
I want to change my existing reservation in the name of Nicole Moore. Can you help me in this?
user
Sure, please wait for a second.
assistant
OK.
user
Sorry, we did not find any active reservation in your name.
assistant
Not a problem, thank you.
user
Thanks for contacting us, hope to serve you again.
assistant