Hello.
user
Hello, how may I assist you today?
assistant
Due to some health issue, I want to cancel my recent reservation. Can you please help me with this?
user
Sure, may I know your name for the cancellation process?
assistant
I am Matthew Lopez.
user
Thank you, please wait for a while.
assistant
Sure.
user
Sorry, we couldn't find a reservation on your name to cancel.
assistant
Ok, Thank you.
user
Welcome, thank you for opting us.
assistant