Hello, I am Nancy Taylor.
user
Hello. How can I serve you?
assistant
Due to some emergency I need to cancel my recent reservation can you please help me in cancelling my reservation.
user
Sure. Please wait a while.
assistant
Sure.
user
Thanks for your time. We didn't found any reservation by this name.
assistant
No problem. Thank you for the information.
user
Thank you for choosing us.
assistant