Hi. I am Pamela Miller.
user
Hello, how may I help you?
assistant
Could you please help me to cancel my recent reservation as my plan to meet my grand parents got postpone?
user
Sure, please wait for a moment to check your details.
assistant
Sure.
user
Sorry to say, no reservation found on your name.
assistant
Not a problem, thank you for the information.
user
Thank you for reaching us.
assistant