Hello. I am Nancy Martin.
user
Hello Nancy, how can I provide service to you?
assistant
I need to change my recent reservation because of friend got with an accident. Can you please help me that?
user
Ok, I can help you. Please wait a moment, I will check your reservation.
assistant
Sure.
user
Sorry, we dd not find any reservation on your name.
assistant
Ok, no issues. Thanks for your information.
user
Thanks for communicating with us, have a nice day.
assistant