Hello.
user
Hello. How may I help you?
assistant
Owing to an emergency I had to request for this change reservation, can you please help me in that?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name to check the reservation status?
assistant
My name is Mary Johnson.
user
Please, wait for a while.
assistant
Sure.
user
I am sorry to inform you that, there is no reservation found on your name to change.
assistant
Ok, that's not a problem. Thanks for your information.
user
Thank you for availing us.
assistant