Hello.
user
Hello.
assistant
I am Matthew Lee.
user
How can I help you at this moment?
assistant
I want to cancel my recent reservation, can you please help me in that?
user
Sure, I am here to help you. Please give me a moment to check your reservation status.
assistant
Sure, I will wait.
user
Matthew Lee, there is no active reservation found under your name in our database.
assistant
That's ok, not a problem. Thanks for your information.
user
Thank you for contacting us.
assistant