Hello.
user
Hello, how can I help you today?
assistant
Due to sudden demise of my grand father, I want to cancel my recent reservation. Will you help me in cancelling it?
user
Sure, may I know your good name?
assistant
My name is Carolyn Mitchell.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us.
assistant