Hello.
user
Hello, how may I assist you today?
assistant
I want to change my existing reservation due to some health issues, can you help me with that?
user
Sure, can I know your name?
assistant
My name is Michael Evans.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
No problem, thank you the checking.
user
Thank you for reaching us.
assistant