Hello. I am Scott Walker.
user
Hello, how may I assist you?
assistant
Due to an emergency work I am unable to travel the trip which I was planned in February month, can you please help me in flight ticket modification?
user
Sure, I will do that for you. Please wait, let me check your reservation status.
assistant
Thank you for accepting my request. Take your time.
user
Sorry, I did not find any reservation under your name in our database.
assistant
No issues with that one, I can book another flight ticket for my journey. Thank you for your quick search and providing your information.
user
You are welcome and thank you for choosing us.
assistant
Welcome.
user