Hello, I am Mary Allen.
user
Hello, how can I aid you today?
assistant
I just want to cancel my recent reservation, due to sudden demise of my great grandfather. Can you aid me with that?
user
Sure, please wait for a moment, I will check and get back to you.
assistant
Sure.
user
Sorry, there was no reservation found with your name.
assistant
It's Ok, thanks for your help.
user
Thank you for opting us.
assistant