Hi.
user
Hello. How can I assist you?
assistant
 I am having sudden meeting in my office, can you please help me cancel my reservation?
user
Sure, I will help you with this. Can you please provide your name to check your reservation status?
assistant
Sure, my name is Eric Wright.
user
Eric Wright, there is no active reservation found with your name in our database to cancel it.
assistant
Ok, not an issue. Thank you so much.
user
Thank you for contacting us.
assistant