Hello.
user
Hello. How can I help you?
assistant
I am Eric Martin, want to cancel my recent reservation due to some personal issue. Please help me out with that.
user
Sure, I am here to help you. Please wait for a while.
assistant
Thank you and sure, take your time.
user
Thanks for waiting, there is no active reservation on your name in our data.
assistant
It's ok, thank you for your help.
user
Thank you for reaching us.
assistant