Hello.
user
Hello. How may I assist you today?
assistant
I want to cancel my ticket booking due to issues in my home town, can you help me?
user
Sure, I will help you.
assistant
Thank you.
user
Could you please provide your name to check your previous reservation status?
assistant
I am Mary Jackson.
user
Ok Mary, please wait.
assistant
Sure.
user
Sorry to inform you that, there is no reservation found with your name in our records.
assistant
Ok, that's fine, thank you for your information.
user
Thank you for reaching us, have a great day.
assistant
Welcome.
user