Hello.
user
Hello, May I know your good name?
assistant
My name is Matthew Parker.
user
Thank you for providing your name. How can I assist you?
assistant
As I am suddenly fallen sick due to bad weather I would like to cancel my recent reservation. Can you help me with that?
user
Sure, we are here to assist you. Please give me a minute.
assistant
Sure.
user
Thank you for waiting, There was no reservation found on your name in our database.
assistant
That's Ok, thanks for your help.
user
Thank you for reaching us.
assistant