Hello.
user
Hello, how may I serve you?
assistant
Can you please assist me with my flight ticket modification process that I am unable to travel the trip?
user
Sure, I will help you. Please provide the name on which ticket was reserved.
assistant
Thank you for considering my request and my name is Samantha Wilson.
user
Sorry, there is no reservation existing on your name.
assistant
Not a problem with that one, thank you for your information.
user
You are welcome, have a nice day.
assistant