Hello.
user
Hello.
assistant
Carol Thompson here.
user
How can I help you?
assistant
I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?
user
Ok, please give me a moment to check with your existing reservation before proceeding with further process.
assistant
Sure, take your time to check.
user
Sorry to inform you Carol, no reservation by your name.
assistant
Oh! I think the ticket was not booked properly while I am booking.
user
Have a nice day.
assistant
Anyway, thank you for the information.
user