Hello.
user
Hello. How may I aid you?
assistant
Due to my health problem I want to cancel my active reservation, can you please help me in that?
user
Sure, please give me a moment to check your ticket status. May I know your name?
assistant
My name is Donna Rodriguez.
user
Donna, I found your reservation and cancelled it.
assistant
Thank you.
user
Thank you for reaching us.
assistant