Hello.
user
Hello, how can I guide you for today?
assistant
My holiday trip has been cancelled. So, I would like to cancel my recent reservation which is under my name. Can you please help me with that?
user
Can you please provide your name to find your existing reservation?
assistant
Sure, my name is Kimberly Hill.
user
Sorry, there is no reservation found under your name.
assistant
Ok, no problem. My brother might have cancelled my reservation. Anyways, thank you for checking.
user
Ok, thank you for reaching us.
assistant
You are welcome.
user