Hello.
user
Hello, how can I guide you for today?
assistant
I have to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
I will help you with that.
assistant
Thank you.
user
May I know your name?
assistant
Sure, please check the reservation with my name John Thompson.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure, take your time.
user
Sorry, there is no reservation found under your name in our database.
assistant
Oh! It may not be booked properly. Anyway, thank you for your time.
user
Thank you for contacting us, have a nice day.
assistant
Most welcome.
user