Hello, Emma Hill here.
user
Hello Hill, how may I aid you?
assistant
My holiday plans is not in the month I want, so can you cancel my reservation please?
user
Sure, I am here to help you out. Please allow me a moment.
assistant
Ok, I will wait.
user
Sorry Hill, there is active reservation on your name in our data base.
assistant
That's ok, thank you for the information it is helpful.
user
Thank you for reaching us.
assistant