Hi.
user
Hello. How may I assist you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I am here to help you out. May I know your name please?
assistant
I am Brian Scott.
user
Brian Scott, we haven't found any reservation under your name in our database.
assistant
No problem, thanks for checking.
user
Thank you for choosing us.
assistant