Hello.
user
Hello, how may I aid you?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, I am here to help you. May I know your name?
assistant
My name is Brian Garcia.
user
Sorry Brian Garcia, no reservation is available by your name.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant