Hi.
user
Hello. How may I assist you?
assistant
Will you provide cancellation services also?
user
Sure, can you please tell me your name for cancellation process?
assistant
Due to tornadoes attack at my location, I'm unable to catch the flight. Please help me in cancelling my ticket.
user
Give me a moment to check, and provide me your name.
assistant
I have booked the ticket on the name of Brian Hernandez.
user
No reservation was found by your name, sorry Brian Hernandez.
assistant
It's ok, may be I have done a wrong booking. Thank you anyways.
user
Thank you for contacting us, have a nice day.
assistant