Hi.
user
How can I amend you now?
assistant
My cricket match got postponed due to heavy rainfall, can you please cancel my reservation?
user
Sure, I am glad to help you.
assistant
Thank you.
user
Before proceeding to cancel your previous flight reservation. May I know your name please?
assistant
My name is Matthew Robinson.
user
Sorry Matthew Robinson, based on your name we haven't found any previous flight reservation in flight database.
assistant
That's ok, thank you.
user
Thanks for reaching us.
assistant