Hello.
user
Hello, how can I serve you?
assistant
Due to some entrepreneurship meeting, I am going to change my existing reservation. Can you please help me in changing the reservation?
user
Sure, we are here to help you. May I know your name please?
assistant
I am Raymond Wilson.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
No problem, thank you for the information.
user
Thanks for contacting us.
assistant