Hello, I am Emily Gonzalez.
user
Hello, how can I help you today?
assistant
Can you please help me in changing my existing reservation, as my FIFA match got postponed due to bad weather.
user
Sure, please wait for sometime.
assistant
Ok.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Ok, no worries. Thank you for your information.
user
Thank you for reaching us.
assistant