Hi.
user
Hello, how can I help you?
assistant
I am Thomas Harris. Due to sudden demise of my great grand father, I want to cancel my recent reservation. Can you help me out?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait a moment, I will check your details in our database and revert to you.
assistant
Sure, I will wait for your response.
user
Unfortunately, there is no active reservation on your name.
assistant
Not an issue.
user
Thank you for reaching us.
assistant
Thank you for your kind information.
user