Hi.
user
Hello, how can I serve you today?
assistant
I am planning to change my reservation, help me in changing my reservation?
user
Sure, we are here to help you. Can I know your name please to proceed further?
assistant
I am Deborah Hernandez.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
That's ok, thank you.
user
Thanks for reaching us.
assistant