Hello, I am Patricia Wilson.
user
Hello, how can I aid you?
assistant
Due to heavy snow storms, I want to change my reservation. Can you help me with it?
user
Sure, Please wait a moment.
assistant
OK.
user
Thank you for waiting. Sorry, we did not found any reservation on your name.
assistant
No issues, I will try with alternative. Thank you, for the information.
user
Thank you for reaching us.
assistant