Hello.
user
Hello. How can I help you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Yes, I can help you with that. Can I know your name for checking your previous reservation?
assistant
My reservation was done under the name Emma Lopez.
user
Ok, give me a moment.
assistant
Sure, take your time.
user
Sorry to inform you that there is no reservation found on your name.
assistant
That's ok, no issues. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant