Hi.
user
Hello. How may I assist you today?
assistant
I want to cancel my recent reservation due to my board exams are postponed. Can you help me for this one?
user
Sure, may I know your name?
assistant
Sure, Barbara Clark here.
user
Please wait a moment, let me check your previous reservation status.
assistant
Sure.
user
Sorry, there are no active reservations on your given name to cancel.
assistant
No issues, thank you for the information.
user
Thank you for reaching our service.
assistant