Hello.
user
Hello, how may I aid you today?
assistant
I need to cancel my reservation due to some issues, can you help me out?
user
Sure, I am here to help you out. Please provide me your name to check the reservation status on your name.
assistant
Myself Donna Martinez.
user
Please allow me a moment.
assistant
Sure, take your own time.
user
Sorry Donna Martinez, there is no active reservation on your name in our database.
assistant
That's ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant