Hi.
user
Hello. How can I assist you?
assistant
I'm Cynthia Collins. As there is a tornado attack at my place, I am unable to catch the flight. Please help me to change my reservation.
user
Sure Cynthia. Please wait a minute. Cynthia, there are no active reservations found with your details.
assistant
Oh! may be something went wrong while I was doing my reservation. That's ok, thank you for the information.
user
Thank you for using our services.
assistant