Hello.
user
Hello. How can I assist you today?
assistant
I want to cancel my reservation, due to some problems I am unable to travel so can you please cancel my reservation?
user
I am glad to help you, can you please provide me your name?
assistant
Thank you, my name is Ashley Wright.
user
Ashley, let me check your reservation status in our database.
assistant
Ok.
user
Ashley, I have not found any reservation by your name in our database.
assistant
Oh! It's ok no problem. Thank you for your information.
user
You are welcome and thank you for contacting us.
assistant