Hi.
user
Hello, welcome to smile agency. How can I assist you?
assistant
I am Katherine Johnson. I need to cancel my recent reservation due to bad weather in my city. Could you please help me in doing that?
user
Definitely, let me check your details of reservation.
assistant
Sure.
user
Johnson, there is no reservation found on your name to do cancellation.
assistant
No problem, thank you for your valuable information.
user
Welcome, thank you so much for using our service.
assistant