Hello.
user
Hello. How may I assist you?
assistant
I would like to change my flight reservation as my trip got postponed, can you please help me?
user
Sure, I am here to help you out. May I know your name please?
assistant
I am Susan Evans.
user
Wait a moment please.
assistant
Sure.
user
Susan Evans, we haven't found any reservation under your name in our database.
assistant
That's ok, thank you for checking.
user