Hello.
user
Hello. How can I assist you today?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, may I know your name to check for the previous reservation?
assistant
My name is Charles Roberts.
user
Please allow me a moment.
assistant
Sure, I will wait for your response.
user
There is  no reservation found under your name in our data base.
assistant
That's ok, thank you for checking.
user
Thank you for contacting us.
assistant