Hello. I am William Young.
user
Hello, how may I help you today?
assistant
I need to change my existing reservation due to postpone of my event. Could you please help me?
user
Sure, I am glad to help you. Please be on hold I will check and revert you.
assistant
Sure.
user
There is no reservation found on your name in our database.
assistant
No worries, thank you for the information.
user
Thank you for availing us.
assistant