Hello.
user
Hello, how can I help you today?
assistant
I am Susan Mitchell, I want to cancel my flight ticket as my plan to visit my friend house is cancelled. Can you cancel my ticket?
user
Sure, please wait for a moment.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok, thank you for the information.
user
Thank you for reaching us.
assistant