Hi.
user
Hello, how may I be at your service today?
assistant
Could you please cancel my recent reservation due to cancel of my trip?
user
May I know your good name?
assistant
I am Kenneth Harris.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
Not a problem, thank you for the information.
user
Thank you for choosing us.
assistant