Hello,.
user
Hello, how can I assist you?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
user
Sure, may I know your name?
assistant
I am Emily Clark.
user
Please give me a moment to check your ticket status in our data base.
assistant
Ok.
user
Sorry Emily Clark, no reservation is available by your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant