Hello.
user
Hello, how may I aid you today?
assistant
I want to change my existing reservation, due to bad weather condition. Can you please help me?
user
Sure, please share me your good name.
assistant
My name is Gary Williams.
user
Please wait for a while.
assistant
Sure, take your own time.
user
Sorry to say that, there is no active reservation found on your name.
assistant
No problem, thank you for checking.
user
Thank you for availing us.
assistant