Hello.
user
Hello, how may I help you today?
assistant
I would like to cancel my reservation due to some health issues, can you please help me with that?
user
Sure, may I know your name?
assistant
Myself Ronald Lewis.
user
Please wait, I will check the reservation and get back to you.
assistant
Sure, I will wait for your response.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no issues. Anyway thank you for checking out.
user
Thank you for choosing us.
assistant