Hello.
user
Hello, how may I serve you?
assistant
I want cancel my reservation, due to an emergency. Can you help me for that?
user
Sure, I will help you. Please provide the name on which ticket was reserved.
assistant
My name is Brandon Harris.
user
Sorry, there is no reservation existing on your name.
assistant
That's ok, thank you for checking.
user
You are welcome, have a nice day.
assistant