Hi.
user
Hello. How may I assist you?
assistant
Would it be possible to cancel my reservation, which I have done with my name?
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Emma Lopez.
user
Emma Lopez, we haven't found any reservation under your name in our database to cancel.
assistant
That's ok, thank you for the response.
user
Thank you for choosing us.
assistant