Hi.
user
Hello,.
assistant
I am Karen Young.
user
How can I support you?
assistant
I want to change my existing reservation. Can you help me in doing this?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please be on hold.
assistant
Sure, I will wait.
user
Sorry Karen Young, there is no active reservation found on your specified name.
assistant
That's ok, thank you for your information regarding my existing reservation process.
user
Thanks for contacting us. Hope to serve you again.
assistant