Hello.
user
Hello, how may I aid you?
assistant
I want to cancel my reservation due to some emergency issues, so please aid me in this.
user
Sure, can I know your name?
assistant
Sure, I am Emma Thompson.
user
Please wait for a moment to check your details.
assistant
Sure.
user
I have found your reservation on your name and cancelled it.
assistant
Thank you.
user
You are welcome.
assistant