Hello.
user
Hello, how can I guide you for today?
assistant
I want to change my existing reservation, as my exams got postponed. Can you please help me out with it?
user
I will help you with that.
assistant
Thank you for the response.
user
May I know your name?
assistant
My name is Patricia Smith.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok, sure. I will wait for your response.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for contacting us, have a nice day.
assistant