Hello.
user
Hello. How can I assist you at this moment?
assistant
Can you help me to change the flight ticket which I had done last week?
user
Sure, I am here to help you with this. Can you please provide your name to check your reservation status?
assistant
Ok, please can you check the reservation on the name Andrew Baker?
user
Wait a moment please.
assistant
Ok, please take you time.
user
Andrew Baker, there is no active reservation found under your name in our database.
assistant
That is ok, thank you for providing the information.
user
Thank you for contacting us.
assistant