Hello.
user
Hello, how can I help you today?
assistant
Prepone plan came into a picture owing to announcement of birth of baby boy. So can you please help me to change an existing reservation?
user
Sure, may I know your name?
assistant
Kimberly Lee is my name.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry to say, no reservation found with your name.
assistant
Ok, no problem. Thanks for your fast response.
user
Thanks for reaching us.
assistant