Hello,.
user
Hello, how may I serve you?
assistant
 Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with that?
user
Sure, may I know your name?
assistant
I am Anna Gonzalez.
user
Please wait a minute.
assistant
Sure.
user
There is no reservation found with your name.
assistant
Ok, no issues. Thanks for the information.
user
Thanks for availing us.
assistant