Hi.
user
Hello, how can I assist you?
assistant
I want to cancel my reservation, can you help me with that?
user
Sure, I can help you with that. May I know your good name please?
assistant
Sure, Kimberly Lee here.
user
Ok, please wait for a while.
assistant
Sure.
user
Kimberly Lee, there is no active reservation found under your name to do cancellation.
assistant
Ok, no issues. Thank you.
user
Thank you for choosing us, have a nice day.
assistant