Hello. I am Richard Thomas.
user
Hello, how can I support you today?
assistant
Will you please cancel my existing reservation as my plan to meet my friend got cancelled?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait for a while, I will check your previous reservation.
assistant
Sure.
user
Thank you for your time, there is no reservation found on your name.
assistant
It's ok, not an issue. Thank you for the information.
user
Thank you for reaching us.
assistant