Hello.
user
Hello. How can I assist you now?
assistant
Owning to an emergency. I want to cancel my recent reservation. Can you help me?
user
Sure, I will help you with that.
assistant
Thank you.
user
Can I have your name please to check your reservation status?
assistant
Sure, I am Betty Garcia.
user
Ok, please be on hold for a moment.
assistant
Sure.
user
Sorry Betty Garcia, no reservation has found under your name to cancel.
assistant
That's fine, thank you for your information.
user
Thank you for choosing us, have a good day.
assistant