Hello. Anna Evans here.
user
Hello, how can I guide you for today?
assistant
I want to cancel my previous booking due to my husband's health issues, can you help me?
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok, please check and inform me available information.
user
Sorry, there is no reservation found under your name in our database.
assistant
Oh! That's fine, thank you for checking anyways.
user
Thank you for contacting us, have a nice day.
assistant
Most welcome.
user