Hello.
user
Hello. How may I assist you?
assistant
Can you please help me in cancellation of my ticket which I have done last week?
user
Sure, I am here to help you with your concern.
assistant
Thank you.
user
May I know your name please to check your reservation status?
assistant
Myself Kenneth Garcia.
user
Please hold on a moment.
assistant
Sure.
user
Kenneth Garcia, no reservation has been found on your name in our database.
assistant
It's ok, thank you for your help.
user
Thank you for choosing us.
assistant