Hello, I am Mark Hall.
user
Hello, how may I get through you?
assistant
As my schedule of going to movie with my fiends got cancelled, can you please help me in cancelling my reservation?
user
Sure. Let me check the list and get back to you.
assistant
Ok.
user
There is no reservation found by the name you provided.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant