Hello.
user
Hello, how can I assist you today?
assistant
I am Michelle Campbell. I want to cancel my reservation, can you please help me?
user
Sure, I am here to help you with that  reservation cancel.
assistant
Thank you.
user
Please wait for a moment, let me check your previous reservation status.
assistant
Sure.
user
Thank you for waiting. There is no active reservation found with your name in our reservation list to cancel it.
assistant
Ok, thank you for informing me.
user
Thank you for reaching us.
assistant