Hello, I am Sarah Davis.
user
Hello, how may I assist you?
assistant
I am in the dilemma whether go to the trip or not, can you help to change my ticket?
user
Sure, hold on for a moment.
assistant
Thank you.
user
Let me check in our previous data base.
assistant
Take your time.
user
Sorry Sarah, there are no flights reserved on your name.
assistant
No issues. I think it may have been cancelled before.
user
May be, thank you for choosing us.
assistant
Welcome, thank you for checking.
user
Welcome.
assistant