Hello.
user
Hello. How may I aid you today?
assistant
I need to cancel my recent reservation due to some health issues, can you help me?
user
Sure, I am happy to aid you with the ticket cancellation. Can I know your full name to check the ticket status?
assistant
I am Kevin Hernandez.
user
Ok, please give me a minute.
assistant
Sure.
user
Sorry Kevin Hernandez, there is no reservation found with your name to cancel the ticket.
assistant
Ok, no issues. Thank you for the information.
user
You are most welcome. Thank you for opting us.
assistant