Hi.
user
Hello, how may I tide over to you?
assistant
I need to cancel my reservation as my friends have already booked my ticket in another flight along with them, I was not aware of this. Can you please help me with it?
user
Sure, I can help you with that but you will get only 85% of refund if you want to cancel. Is that okay with you?
assistant
That's fine for me, you can proceed.
user
Ok, on what name was the reservation made?
assistant
Reservation was done by the name Nicholas Evans.
user
Please give me a minute. I need to check the reservation list.
assistant
Sure, take your time.
user
I have gone through the list but could not find any reservation matching your name in our data base.
assistant
I think my ticket was not confirmed due to network issues.
user
Ok, is there any thing else I can help you with?
assistant
No, I am ok. Any way, thanks for the information.
user
Your welcome.
assistant