Hello.
user
Hello, how may I aid you today?
assistant
Due to sudden demise of my Great grandfather, I want to cancel my recent reservation. Can you please help me with this?
user
Sure, I will help you. May I know your name please?
assistant
Sure, I am Helen Roberts.
user
Please wait for a few minutes.
assistant
Sure.
user
Thank you for waiting, no reservation was found on your name to cancel.
assistant
Ok, Thank you for your help.
user
Thank you for choosing us.
assistant