Hello.
user
Hello, how may I aid you?
assistant
I am Carolyn Jones.
user
Yes, Jones.
assistant
I would like to cancel my reservation as I got hospitalised, can you please help me out?
user
Sure, I am here to help you out.
assistant
Thank you.
user
Sorry Jones, there no reservation on your name.
assistant
Ok no problem, thank you for your services.
user
Thank you for reaching us.
assistant