Hello.
user
Hello, how may I serve you today?
assistant
Due to a sudden meeting at office with my client on my boarding day, I want to cancel my recent reservation. Can you help me with that?
user
Sure, may I know your name?
assistant
Sure, my name is William Williams.
user
Wait a minute.
assistant
Sure.
user
Your ticket has been cancelled successfully, we will refund your amount to your wallet in a 2 to 3 working days.
assistant
Ok, thank you.
user
Thank you for availing us.
assistant