Hello. Is this flight ticket booking agency?
user
Hello. Yes, how may I help you today?
assistant
Due some problems, I am unable to catch my flight, so I want to cancel my recent reservation, can you help me?
user
Sure, I just need to take some personal information, what's your full name?
assistant
Sure, my name is Debra Wilson.
user
Ok Debra, please wait for a minute.
assistant
Ok.
user
Sorry Debra, no reservation found on your name. Do you need any other help?
assistant
Oh, it's ok no problem. No thanks.
user
Ok, thank you for reaching us.
assistant
Thank you for your information.
user