Hi.
user
Hello. How can I serve you?
assistant
Due to bad weather in New York I have cancelled my holiday trip. So can you cancel my flight ticket reservation?
user
Sure. May I know your name?
assistant
I am Jerry Davis.
user
Give me a minute.
assistant
Ok.
user
Thanks for being waiting, We didn't found any reservation by this name.
assistant
Not a problem. Thank you.
user
Thank you for choosing us.
assistant