Hello.
user
Hello. How may I serve you today?
assistant
I would like to cancel my reservation due to some health issues, can you please help me out with that?
user
Sure, I am very happy to help you now.
assistant
Thank you.
user
May I know your name to check your reservation status?
assistant
Amy Hernandez here.
user
Ok, please wait for a while.
assistant
Sure, take your time.
user
Sorry, there is no reservation found on your name in our database.
assistant
That's ok, no issues. Thank you for checking out.
user
Thank you for reaching us, have a good day.
assistant