Hello.
user
Hello. How can I assist you?
assistant
I want to change my existing reservation, due to my exams has been postponed. Can you aid me to change my reservation?
user
Sure, can you please let me know your name? So that I can check your reservation status.
assistant
Sure, my name is Emily Evans.
user
Ok, please be on hold.
assistant
Sure.
user
Emily, there is no reservation found under your name to do changes in it.
assistant
Ok, thanks for your help.
user
Thank you for choosing us.
assistant