Hi.
user
Hello, what can I do for you today?
assistant
Due to sudden demise of my grandfather, I want to cancel my recent reservation. Can you help me out?
user
Sure, I can help you.
assistant
Thank you.
user
Please provide your name to find your reservation.
assistant
Matthew Turner is my name.
user
Sorry, we did not find any reservation on your name to cancel.
assistant
Ok, thank you for quick response.
user
Thanks for contacting us.
assistant