Hello.
user
Hello, how may I aid you?
assistant
I am Kathleen Carter. I would like to change to change my reservation, due to heavy rainfall my tennis match has been postponed. Could you please help me with reservation?
user
Sure, please wait for a while.
assistant
Ok.
user
Thank you for being patient, There was no reservation found on your name.
assistant
Ok, no issues. Thank you for your valuable information.
user
Thank you for choosing us.
assistant