Hello.
user
Hello.
assistant
I am Eric Martin.
user
How may I aid you?
assistant
I want to change my reservation, due to heavy rainfall in New York.
user
Please wait for a moment. Let me check your ticket status.
assistant
Ok.
user
Sorry Eric, no reservation found by your name.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant