Hello.
user
Hello, how may I assist you?
assistant
I want to change my existing reservation, as my health is not good. Can you please help me out with it?
user
Sure, we are happy to help you. Can I have your good name?
assistant
Thank you for the response. Previous reservation was done under the name of Anna Perez.
user
Sorry, we did not find any active reservation on your name in our records.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for choosing us.
assistant