Hello.
user
Hello, how may I guide you today?
assistant
I need to cancel my recent reservation, can you help me in doing that?
user
Sure, may I know your good name please?
assistant
I am Kathleen Moore.
user
Please wait a minute.
assistant
Sure, take your time.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for approaching us.
assistant