Hi. Gary Lee on this side.
user
Hello Gary, how may I help you?
assistant
I will be cancelling my recent reservation today as my doctor suggested me to avoid travelling. So, can you help me?
user
Sure, I can help you.
assistant
Thank you.
user
Please wait for a moment.
assistant
Ok, I will be waiting for your response.
user
Sorry Gary, there is no active reservation found with your name in our records.
assistant
Oh! That's really disappointing to know. Anyways, thank you for checking.
user
Thank you for approaching us.
assistant
You are most welcome.
user