Hello.
user
Hello. How can I aid you now?
assistant
I want to cancel my reservation due to heavy rains at my destination place, so please help me.
user
Sure, I am happy to help you with that. Can I have your name please to check your reservation status?
assistant
Sure, I am Andrew Martinez.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry Andrew Martinez, no reservation has found under your name to cancel.
assistant
No issues, thank you.
user
Thank you for choosing us, have a good day.
assistant