Hi.
user
Hello, how can I serve you today?
assistant
Due to sudden demise of my grandfather, I need to cancel my reservation. Can you please help me out?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
I am Stephanie Brown.
user
Please wait for a while.
assistant
Ok.
user
Thanks for being patient, there is no active reservation found on your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant