Hello.
user
Hello. How can I assist you at this moment?
assistant
The event which I am going to attend has been cancelled, please help me in changing my existing reservation.
user
Sure, I am happy to help you with that. Can I have the name on which you reserved earlier?
assistant
My name is Edward Anderson.
user
Ok, please wait a moment and I will check reservation status.
assistant
Sure.
user
Thank you for waiting. Sorry Edward, no reservation found under your name to cancel.
assistant
Ok, no issue. Thank you for your information.
user
My pleasure. Thank you for choosing us, have a great day.
assistant