Hello, I am Gregory Roberts.
user
Hello, how may I help you today?
assistant
Owing to an emergency, I need to cancel my reservation, can you please help me?
user
Sure, we are here to help you. Please wait for a while.
assistant
Ok.
user
Sorry to notify that there is no reservation found on your name.
assistant
Ok, thank you for your information.
user
Thanks for reaching us and have a great day.
assistant