Hi. I am Richard Moore.
user
Hello, how can I render you?
assistant
My holiday trip has been cancelled due to bad weather conditions, can you please help me in cancelling my reservation?
user
Sure, to cancel your reservation may I know your name?
assistant
I have already mentioned above.
user
Ok, please wait a moment.
assistant
Ok.
user
Sorry, there is no reservation with your name.
assistant
Ok, no issues. Thank you for your quick response.
user
Thank you for opting us.
assistant