Hello, I am Deborah Anderson.
user
Hello, how can I help you today?
assistant
Can you please help me in changing my existing reservation, as my football match got postponed to some other date.
user
Sure, please wait for a while.
assistant
Ok.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
No problem, thanks for your information.
user
Thank you for reaching us.
assistant