Hello, my name is Thomas Moore.
user
Hello Thomas, how can I assist you today?
assistant
I want to change my existing reservation due to heavy rains at my locations. Can you help me with that?
user
Please wait, I will get back to you.
assistant
Ok, take your time.
user
Sorry Thomas, no reservation found under your name in our database.
assistant
That's ok, no problem. Thank you for your quick help.
user
My pleasure, have a great day.
assistant