Hello.
user
Hello, how may I help you?
assistant
Due to an emergency, I want to cancel my reservation. Can you help me?
user
Sure, I am glad to help you.
assistant
Thank you.
user
May I know your name to check in our database?
assistant
Sarah Garcia here.
user
Sorry, there is no reservation has  done on your name.
assistant
No issue, Thanks for the information.
user
Thank you for reaching us.
assistant