Hi.
user
Hello, how may I be at your service today?
assistant
Due to sudden change in my trip to another location, I would like to do some changes in existing my reservation. Can you please help me out?
user
May I know your name please to check the status of your reservation?
assistant
Nancy Williams.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant