Hi, I am Betty Moore.
user
Hello Betty Moore, how may I guide you?
assistant
Due to the sudden change in climate, my FIFA tournament got cancelled. So I request you to cancel my existing reservation.
user
Sure, I am glad to assist you in cancelling the flight ticket. Please allow me sometime to check your existing reservation status.
assistant
Sure.
user
Sorry to inform you that, I have not found any reservation with your name in our database to cancel the ticket.
assistant
Ok, no worries at all. Thank you for your assistance.
user
You are welcome.  Thank you for reaching us.
assistant