Hi.
user
Hello.
assistant
I am Gary Phillips.
user
How can I assist you at this moment?
assistant
Would it be possible to cancel my reservation, which I have done with my name?
user
Sure, I will help you with this. Please give me a moment to check your reservation status.
assistant
Ok.
user
Gary Phillips, there is no active reservation found under your name in our database.
assistant
     That's ok, thank you for the response.
user
Thank you for opting us.
assistant