Hello, I am Cynthia Turner.
user
Hello, How can I serve you the best on the day?
assistant
Owing to an emergency I had a request for this cancel my reservation.
user
Sure, I will help you with that. Please wait for a while.
assistant
Ok.
user
Thanks for waiting. We regret that, there is no active reservation on your name.
assistant
Ok, Thank you for your help.
user
Thanks for approaching us.
assistant