Hi. I am James Wright.
user
Hello. How can I aid you today?
assistant
I need to change my existing reservation as my exams got postponed, Can you please help me with taht?
user
Sure, I am here to help you. Please, wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our database.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for choosing us.
assistant