Hi.
user
Hello, how can I aid you?
assistant
Please help me to cancel my resent reservation as my exam got post pone.
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name to track your details in our database?
assistant
I am Emma Thomas.
user
Ok, please wait a moment.
assistant
Sure.
user
Emma Thomas, there is no reservation exist on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant