Hello.
user
Hello, how may I assist you for today?
assistant
I want to cancel my flight ticket due to some health issues that doctor suggested not to travel, can you please cancel the flight ticket?
user
Sure, I am here to help you about it. Can you please provide your name for checking the reservation status?
assistant
My name is John Rodriguez.
user
Sorry John, there is no reservation under your name to cancel.
assistant
Ok, that's fine, thank you for your help.
user
My pleasure, thank you for reaching out here.
assistant