Hello.
user
Hello. How can I assist you today?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, may I know you name to check for the previous reservation?
assistant
My reservation was done under the name Samuel Hall.
user
Please allow me a moment.
assistant
Sure.
user
There is no reservation found under your name in our data base.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for contacting us.
assistant