Hello.
user
Hello, how may I aid you?
assistant
I am Steven Jackson. I would like to change my existing reservation, can you please help me?
user
Sure, we are here to help you. Please wait for a while.
assistant
Sure, take your own time.
user
Thanks for your time, there is no active reservation found in your name.
assistant
No problem, thank you for checking.
user
Thank you for choosing us.
assistant