Hello,.
user
Hello, how may I aid you today?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
user
Sure, can I have your name to proceed furhter?
assistant
Myself, Nancy Parker.
user
Ok, please wait a moment.
assistant
Ok.
user
Thank you for your time, sorry no reservation found on your name.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for reaching us.
assistant