Hello.
user
Hello, how may I address you?
assistant
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Sure, will you please let me know your name?
assistant
Thank you for accepting my request, I had reserved it on the name of Nancy Campbell.
user
Ok, please allow me a minute to check the current status and revert you.
assistant
Sure, take your time.
user
Thanks for waiting, there is no reservation found active under your name in our data base.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you for choosing us.
assistant