Hello Ruth Davis here.
user
Hello, may I provide you assistance to you?
assistant
I  want to cancel my reservation as I am having exams, can you please cancel my reservation?
user
Sure, I will help you for cancellation your if reservation found.
assistant
Ok.
user
Please, wait for a minute let me check your reservation status.
assistant
Ok, take your time.
user
I am so sorry, we could not find a reservation on your name.
assistant
Ok, no problem, thank you for your services.
user