Hi.
user
Hello, how can I assist you today?
assistant
My conference has been postponed. I want to change my existing reservation. Can you please help me with that?
user
Sure, could you please provide your name to proceed?
assistant
I am Elizabeth Harris.
user
Please wait for a moment, let me check your reservation and revert to you.
assistant
Ok.
user
Thanks for waiting, sorry, unfortunately no reservation found on your name.
assistant
Ok, no problem. Thanks for your response.
user
Thanks for contacting us.
assistant