Hello, I am Richard Jones.
user
Hello, how can I give assistance to you?
assistant
Due to sudden demise of my Great Grandfather, I want to cancel my recent reservation.
user
Sure, we are happy to help you. Please be on hold.
assistant
Sure.
user
Thanks for being hold, we did find any reservation on your specified name.
assistant
Ok, Thank you for providing information.
user
Thank you for availing us.
assistant