Hi.
user
Hello. How can I assist you today?
assistant
I'm Sharon Green. Due to heavy rains in my location, I want to quit my journey. Can you please cancel my reservation?
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Sure.
user
Sharon, there is no reservation found under your name.
assistant
That's ok, thank you for your service.
user
You are welcome. Thank you for contacting us.
assistant