Hello.
user
Hello, How may I help you today?
assistant
I want to change my existing reservation due to some technical issues. Can you help me with that?
user
Sure, I will help you with that. Let me know your name to check your reservation?
assistant
Thank you. Susan Anderson here.
user
Please wait a while.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
Ok, no issues. Thank you for your kind service.
user
Thank you for reaching us.
assistant