Hello. Frank Hill, here.
user
Hello. How may I help you?
assistant
As it is winter season, there is heavy snowfall in JFK, so I want to cancel my reservation.
user
Ok. Please give me a minute to check your reservation.
assistant
Sure.
user
Sorry. There is no reservation on your name.
assistant
It's ok, thank you for your help.
user
Thank you for choosing us, have a nice day.
assistant