Hello.
user
Hello.
assistant
I am Edward Green.
user
Edward Green, how can I aid you today?
assistant
I need to change my existing reservation as my plan to go for shopping got postponed. Can you help me?
user
Sure, I am here to help you. Hold on for a moment. Let me check in our data base.
assistant
Sure.
user
Sorry Edward Green, there are no flights reserved on your given name formerly.
assistant
That's Ok, thanks for your response.
user
Welcome, thank you for choosing us. Have a great day.
assistant