Hello.
user
Hello, how may I help you?
assistant
I want to change my existing reservation, due to bad weather.
user
Sure, may I know your name?
assistant
My name is Karen Carter.
user
Please give me a moment.
assistant
Ok.
user
Sorry, there is no ticket showing on your name.
assistant
That's ok, thank for checking.
user
Thank you for connecting with us..
assistant
Welcome.
user