Hello.
user
Hello, how can I be a help for you?
assistant
I am Richard Thompson. I would like to cancel my reservation as I am moving for an emergency work, can you please help me out?
user
Sure, please wait for a while.
assistant
Ok.
user
Sorry, there is no reservation found on your name in our data base to cancel.
assistant
Ok no problem, thank you for your services.
user
Thank you for approaching us.
assistant