Hi.
user
Hello. How can I help you at this moment?
assistant
Unfortunately, I want to cancel my reservation which is done recently due to some health issues, can you please help me in this?
user
Sure, I can help you with that.
assistant
Thank you.
user
May I know your name for further process?
assistant
Sure, my name is David Miller.
user
Ok, please wait a moment, I will check your previous reservation status.
assistant
Sure, I will wait.
user
There is no previous reservation available in your name.
assistant
Ok, that's fine. Anyways, thank you for your service.
user
Thank you for contacting us, have a good day.
assistant