Hello.
user
Hello, how can I guide you today?
assistant
I want to cancel my reservation, so please help me in the cancellation.
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name?
assistant
Myself Anna Hill.
user
Please wait for a while.
assistant
Ok.
user
Thanks for waiting, there is no active reservation found on your name to cancel.
assistant
Not an issue. Thank you.
user
Thank you for approaching us.
assistant