Hi.
user
Hello. How can I help you today?
assistant
I am Kimberly Roberts.
user
Yes Kimberly.
assistant
I am planning to change my reservation due to some problem, can you help in that?
user
Sure, I will help you with that, please hold on for a moment to check your reservation status.
assistant
Sure.
user
Kimberly, I did not find any reservation with your name in my database.
assistant
That's ok.
user
Thank you for reaching us.
assistant
Thanks for helping me.
user