Hi.
user
Hello, how may I help you?
assistant
I need to amend my reservation as my schedule got changed to some other day due to heavy rains. Can you help me with that?
user
May I know your good name?
assistant
Sure, my name is John Wright.
user
Please wait.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Not an issue with that, anyways thank you for the information.
user
Thank you for opting us.
assistant