Hi.
user
Hello. How can I assist you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
I am happy to help you with that. Can I know your name to proceed for further?
assistant
I am Karen White.
user
Please wait for a while.
assistant
Sure.
user
Sorry for the inconvenience, I did not flind any active reservation on your name to cancel.
assistant
No problem, thanks for checking.
user
Most welcome.
assistant