Hi.
user
Hello. How can I assist you today?
assistant
I would like to change my reservation because of heavy rainfall at my region, can you please help me out?
user
Sure, I will help you with that.
assistant
Sure, my name is George Edwards.
user
Please wait, I will get back to you. Sorry Edwards, no reservation found on your name in our database.
assistant
Not an issue, thank you for checking.
user
My pleasure, have a good day.
assistant