Hello.
user
Hello, do you need any help from us?
assistant
Due to bad weather conditions, I would like to cancel my recent reservation. Please help me out.
user
Sure, could I have your name please?
assistant
My name is Marry Taylor.
user
Ok, please allow me a moment.
assistant
Sure, take your time.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
Ok, no problem. Thank you for your information.
user
You are welcome, have a great day.
assistant