Hello.
user
Hello. What assistance do you want from our agency?
assistant
I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?
user
Sure, I am glad to help you.
assistant
Thank you.
user
Can you please provide your name to check your previous reservation?
assistant
Sure, my name is Deborah Hill.
user
Ok, please be on hold to check.
assistant
Ok.
user
Sorry to inform you that, in our records there is no reservation showing with the name of Deborah Hill.
assistant
Oh! May be my friends already cancelled my ticket. Thank you for your service.
user
Thank you for approaching us, hope you have satisfied with my service.
assistant
Welcome.
user