Hello.
user
Hello.
assistant
John Hall here.
user
How may I help you?
assistant
I need to cancel my recent reservation because of some health issues, can you please help me out with that?
user
Sure, I am happy to help you. Please allow me a moment.
assistant
Thank you for accepting my request, take your time.
user
Thank you for waiting, there is no reservation found for the user name in our data base to help you out in cancellation process.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
You are most welcome and have a nice day.
assistant