Hello.
user
Hello, how can I assist you?
assistant
I want to cancel my reservation, because I have some another important work on those dates, can you please cancel my reservation?
user
Sure, may I know your good name please?
assistant
Sure, my name is Ronald Lopez.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
Oh! It's ok no problem. Thank you for your information.
user
You are welcome.
assistant