Hello, myself Dennis Green.
user
Hello Green, how may I help you?
assistant
I want to cancel my reservation as I am unwell. Can you please help me with that?
user
Sure, please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry, no reservation is available by your name.
assistant
That's fine, thank you for checking.
user
Thank you for contacting us.
assistant