Hello, Elizabeth Thomas here.
user
Hello, how can I help you?
assistant
Due to my holiday trip has been cancelled so, I want to change my existing reservation. Can you assist me with that?
user
Sure, I am happy to help you. Please wait for a while.
assistant
Sure.
user
Thank you for being patient, There is no reservation found on your name.
assistant
Ok, no problem. Thanks for your assistance.
user
Thank you for choosing us.
assistant