Hi. I am Melissa Hill.
user
Hello, how may I help you today?
assistant
Due to some weather problems I need to cancel my recent reservation, Can you please help me with that?
user
Sure, we are here to help you. Please wait for a while.
assistant
Sure.
user
Sorry we did not find any reservation with your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for approaching us.
assistant