Hello.
user
Hello, how may I best serve you?
assistant
Prepone plan came into a picture owing to announcement of birth of baby boy. So I need your help to cancel my reservation.
user
Sure, let me know your name to cancel your reservation.
assistant
My name is Jessica Davis.
user
Thanks for providing your name. Sorry to say that no reservation found with your name.
assistant
That's not a problem. Thanks for your information.
user
Thanks for choosing us.
assistant