Hello.
user
Hello, how may I assist you today?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
user
May I know your name to proceed for cancelling your ticket?
assistant
I am Sarah Mitchell.
user
Your reservation found. Are you sure for this cancellation?
assistant
Yes, proceed.
user
Your request proceeded. Welcome, thank you for reaching us.
assistant
Thank you for your help.
user