Hello, Emma Wright here.
user
Hello, Emma. How can I assist you today?
assistant
I have booked a ticket last week with wrong destination, can you please change my existing reservation?
user
Sure, please allow me a moment to check for the previous reservation in our data base.
assistant
Ok.
user
I appreciate your patience. Emma, there is no reservation found under your name.
assistant
Ok, no problem. Thank you for your time.
user
You are welcome. Thank you for contacting us.
assistant