Hi.
user
Hello.
assistant
I am Charles Jackson.
user
How may I assist you today?
assistant
I just want to cancel my recent reservation, due to sudden demise of my grand mother. Could you please help me?
user
Sure, please wait for a couple of minutes.
assistant
Sure.
user
Thanks for your time, no reservation found by your name in our database.
assistant
Ok, no issues. Thank you for your service.
user
Thank you for availing us.
assistant