Hello.
user
Hello, do you need any help from us?
assistant
Please change my existing reservation due to some health issues?
user
Sure, could I have your name please?
assistant
Sure, I am Christine Evans.
user
Ok, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to make changes further.
assistant
Ok, not an issue. Thank you for your information.
user
You are welcome, have a great day.
assistant