Hi.
user
Hello. How may I assist you?
assistant
Owing to an emergency I had to request for this change reservation.
user
Ok, I will help you with that. Can I have your name , please?
assistant
My name is Anna Young.
user
Hold on a moment.
assistant
Sure.
user
I am sorry, there is no reservation found on your name to change.
assistant
Thank you.
user
Thank you for availing us.
assistant