Hello.
user
Hello.
assistant
I am Barbara Jones.
user
How may I help you?
assistant
I am planning to change an existing reservation, due to health issue.
user
Please wait for a moment.
assistant
Can you please change my reservation? Sure, I will wait.
user
Sorry, there is no reservation found basis on your name.
assistant
That's fine. Thank you for you help.
user
Most welcome.
assistant