Hi.
user
Hello. How can I aid you?
assistant
I am Betty Rodriguez. Can you cancel my flight ticket reservation? As my cricket match is been postponed due to bad weather in New York.
user
Sure, please allow me a moment to check for your previous reservation status is active or not.
assistant
Ok.
user
Sorry Betty, there is no active reservation have been found under your name in our database to cancel it.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant