Hello.
user
Hello, how may I assist you?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, I am here to help you. May I know your name to check with the status?
assistant
My reservation was done under the name Melissa Walker.
user
Sorry, there is no active reservation found under your name to cancel.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant