Hello.
user
Hello.
assistant
Jessica Phillips here.
user
How can I aid you today?
assistant
I would like to change my reservation due to some health issues, can you please help me with that?
user
Sure, I can help you in changing your reservation.
assistant
Thank you.
user
Sorry, I couldn't  found any reservation by your name  in our database.
assistant
That's ok, no problem. Thank you for checking out.
user
Thank you for connecting us.
assistant