Hello.
user
Hello, how may I guide you at this moment?
assistant
I would like to change my flight reservation as I am unwell, can you please help me out?
user
Sure, I am here to help you out with that. May I know your good name please to track the details?
assistant
Sure, I am Gary Williams.
user
Please allow me a moment to check for the previous reservation in our data base.
assistant
Sure.
user
We are sorry to specify that, there is no active reservation found on your name.
assistant
Not an issue. Anyway, thank you for checking.
user
Thanks for consulting us, wish you a good day.
assistant