Hello, My name is Samantha Green.
user
Hello, how can I assist you today?
assistant
As my grand mother was hospitalised. I cannot attend my business trip, So I want to cancel my recent reservation.
user
Ok, please wait a moment I will check an get back to you.
assistant
Sure.
user
Sorry for the in convince, no reservation found with your name.
assistant
No issues, Thank you for your information.
user
Thanks for availing us.
assistant