Hello.
user
Hello, how may I abet you?
assistant
I am Sandra Jones. Owing to an emergency, I want to change an existing reservation. So please help me in changing the reservation.
user
Sure, we are here to help you. Please stand by.
assistant
Sure.
user
Unfortunately, there is no active reservation on your name to proceed further.
assistant
Not an issue. Thank you.
user
Thank you for choosing us.
assistant