Hello.
user
Hello.
assistant
I am Edward Parker.
user
How can I serve you today?
assistant
I want to change my existing reservation, due to heavy snowfall in Seattle, can you help me?
user
Ok, please wait while I check.
assistant
Sure.
user
Sorry, there is no reservation done on your name.
assistant
That's ok, thank you for your information.
user
Thank you for choosing our agency.
assistant