Hello.
user
Hello, how can I help you today?
assistant
I need to  amend my reservation due to an emergency?
user
Sure, can I have your name please?
assistant
Jason Davis here.
user
Ok, please hold on a moment.
assistant
Ok.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
Oh! it's not a big deal.
user
Thank you for reaching us.
assistant
Thank you.
user