Hello.
user
Hello, how can I be of your assistance today?
assistant
I made a reservation earlier to attend a festival due to some problems it has been got postponed.
user
Ok.
assistant
Can you help me cancellation?
user
Sure, we will help you.
assistant
Thank you.
user
Please provide me your name so that I can check your details in our reservation list.
assistant
I am John Edwards.
user
Ok, please wait a moment.
assistant
Sure.
user
Unfortunately, there is no reservation found on your name to proceed further.
assistant
Ok, no issues at all. Thank you for your information.
user
Thank you for reaching our service.
assistant