Hello.
user
Hello, how can I assist you?
assistant
Can you please help me in changing my reservation as my exams got cancelled?
user
Sure, may I know your name for checking?
assistant
Myself Ronald Martinez.
user
Ok, please wait for a while. I will check and let you know about your reservation status.
assistant
Sure, I will wait for your response.
user
Sorry, there is no reservation found under your name.
assistant
Ok, no issues. Thank you for checking out.
user
Thank you for reaching us.
assistant