Hi.
user
Hello. How can I aid you at this moment?
assistant
Owing for an emergency, I want to cancel my flight reservation. Can you please help me?
user
Sure. I will help you with that. May I know your name for further process?
assistant
Sure, my name is Jessica Brown.
user
Ok, please wait a moment.
assistant
Sure.
user
There is no previous reservation available under your name.
assistant
Not an issue, thank you for checking.
user
Thank you for contacting us.
assistant