Hello, I am Gary Walker.
user
Hello, how may I aid you?
assistant
I want o cancel my ticket due to an emergency. Can you help me?
user
Sure, hold on for a moment. Let me check.
assistant
Take your time.
user
I found a reservation on your name, shall I proceed to cancel?
assistant
Yes.
user
Your ticket has been cancelled.
assistant
Thank you.
user
Welcome, thank you for choosing us. Have a great day.
assistant
You are welcome.
user