Hello, I am Emma Parker.
user
Hello, how may I render you today?
assistant
Due to an emergency meeting, I want to change my reservation. Can you help me with it?
user
Sure, please wait I will check the reservation status on your name and get back to you.
assistant
OK.
user
Sorry, we are unable to find a reservation on your name in the database.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant