Hi.
user
Hello. How may I guide you now?
assistant
Can you please help me in changing my reservation?
user
Sure, I am happy to help you. May I know your good name to check your reservation status?
assistant
I am Jacob Robinson.
user
Ok, please wait for a while. I will check your reservation status and get back to you.
assistant
Ok.
user
We regret to inform you that, there is no active reservation found on your name in our records.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us, have a good day.
assistant