Hello.
user
Hello. How may I help you?
assistant
Can you please change my existing reservation as my plan to go for holiday trip got postponed?
user
Ok, may I know your name please?
assistant
I am Betty Hill.
user
Ok, please wait a minute. I will get back to you soon.
assistant
Sure.
user
Sorry Betty, there is no reservation found under your name in our records.
assistant
It's ok, no problem. Thank you for the information.
user
Thank you for approaching us.
assistant