Hello.
user
Hello,.
assistant
I am Mary Nelson.
user
By what way, can I help you?
assistant
 I want to cancel my recent reservation, due to heavy snow fall from couple of days. Can you please help me?
user
Sure, I will be happy to help you in cancellation.
assistant
Thank you.
user
Please wait, Let me check the reservation status.
assistant
Sure.
user
Sorry Mary Nelson, there is no active reservation on your name to cancel it.
assistant
It's ok. Thank you for your response.
user
Thanks for approaching us.
assistant