Hi.
user
Hello, how may I assist you today?
assistant
Owing to an emergency, my live concert got cancelled.
user
Sure, we are here to help you with cancellation.
assistant
So I want you to cancel my recent reservation.
user
Sure. To proceed further, may I know name?
assistant
Sure, Helen Jones here.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for your time, there was no reservation found on your name to cancel it.
assistant
Ok, no worries at all. Thank you for your kind service.
user
Thank you for choosing our service.
assistant