Hello,.
user
Hello. How may I help you today?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
user
Ok, I am here to help you with that. May I know your good name?
assistant
Myself, Emma Smith.
user
Ok, wait for a minute.
assistant
Ok.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for approaching us.
assistant