Hello.
user
Hello, how can I help you?
assistant
I want to cancel my  recent reservation, as my got exams got postponed. Can you please help me out in cancelling my reservation?
user
Sure, can you please provide me your name?
assistant
Thank you for the response. My name is Margaret Harris.
user
Give me a moment.
assistant
Ok, sure. Take your own time.
user
Margaret Harris. I regret to inform that there is no reservation by your name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant