Hi.
user
Hello, how may I serve you today?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
Can I know your name please?
assistant
I am Jacob Nelson.
user
Please wait a minute.
assistant
Sure.
user
Sorry, there is no reservation found on your name to cancel.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for choosing us.
assistant