Hi.
user
Hello, how may I help you?
assistant
Can you please help me out in changing my recent reserved ticket?
user
Sure, we are here to help you. May I know your name please?
assistant
Katherine Nelson here.
user
Please wait for a while.
assistant
Ok.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
That's ok, thank you.
user
Thanks for reaching us, have a nice day.
assistant