Hello.
user
Hello. Which help you are expecting from my side?
assistant
This is with reference to my booking with your booking agency last week. I'm sorry to inform you that I won't be able to make it due to my exams has arrived, hence I would like to cancel my booking. I apologize for any inconvenience resulting from this decision, but I have no other choice considering the circumstances.
user
Ok, I will cancel your reservation, may I know your name please to check your reservation status?
assistant
Yes, I am Nicholas Davis.
user
Davis, please hold on for a moment to check your reservation status.
assistant
Ok, sure.
user
Davis, I did not find any reservation with your name in my database.
assistant
Not a problem, it might be done by my mother because my exams are arrived but she did not informed me yet.
user
Ok, anything else to help you.
assistant
No, I do not have any requirements yet. I appreciate your service.
user
My pleasure, have a blissful day.
assistant
Thank you for your service.
user