Hi.
user
Hello. What can I do to make your experience better with us?
assistant
As I need to continue my investigation, I have planned to travel New York. But, due to some issues my trip was delayed. So, Can you help me cancel my reservation?
user
Sure, I'll help try to help you in cancelling your ticket.
assistant
Thank you.
user
Could you please help me by providing your name to check the reservation status?
assistant
Sure, Melissa Nelson is my name.
user
Ok, please wait a while.
assistant
Ok.
user
Thank you for being patient. I have checked in reservation list to cancel your ticket, but could not find any reservation active in our database matching with your name.
assistant
That's ok, thank you for the response.
user
Thank you for remaining so positive. We hope to serve you again.
assistant