Hello.
user
Hello. How can I assist you now?
assistant
I would like to change my reservation as I am leaving for business meet, can you please help me out?
user
Sure, I am  happy to help you with that. Can I have your good name please to check your reservation status?
assistant
Michelle Thomas here.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry Michelle Thomas, no reservation has found under your name to change.
assistant
Ok no problem, thank you for your services.
user
Thank you for choosing us, have a good day.
assistant