Hi.
user
Hello, how may I assist you today?
assistant
I need to change my current reservation due to urgent meeting, can you help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
I am David Anderson.
user
Please wait a minute.
assistant
Sure.
user
Sorry, there is no active reservation found on your name to change.
assistant
That's ok. Thank you for your service.
user
Thank you for reaching us.
assistant