Hello.
user
Hello. How may I assist you today?
assistant
I am willing to change my travel dates because I have to given a wrong dates while I am booking the ticket. Will you please help me in changing the travel dates in my past ticket?
user
Sure, I am here to help you but I need your name to change that reservation.
assistant
Thank you for positive response. My name is Carol Williams.
user
Sorry, I could not find any reservation with your name in our database.
assistant
Oh! It is sad to hear from your end. Anyways thank you for checking the ticket status.
user
My pleasure.
assistant