Hello.
user
Hello. How can I assist you?
assistant
I am Nicole Phillips. I would like to cancel my flight ticket. Could you please help out?
user
Sure, I'll help you with that. Please be on hold.
assistant
Sure, please take your time.
user
Nicole, there is no reservation found under your name to do cancellation.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for reaching us.
assistant