Hello.
user
Hello. What kind of help you are expecting from our agency?
assistant
Can you help me to cancel the reservation which I had done a week ago?
user
Yes, I can help you with the ticket cancellation. Can you please mention your full name to check your ticket status?
assistant
Ok, please check for the name Margaret Hill.
user
Ok, please give me a minute.
assistant
Ok, take your own time.
user
Sorry for the inconvenience, there is no active reservation found with your name in our portal to cancel the ticket.
assistant
That is ok, thank you for assisting me.
user
My pleasure to assist you, thank you for reaching us.
assistant