Hi. I am Eric Lopez.
user
Hello, how best I can assist you?
assistant
I want to change my reservation as my plan to go for a adventure trip got postponed. Can you help me?
user
Sure, I will help you. Please wait a moment I will check  your reservation and get back to you.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
It's Ok.
user
Thank you for reaching us.
assistant
Thanks for your response.
user