Hi.
user
Hello.
assistant
I am Laura Hernandez.
user
How can I assist you today?
assistant
I want to change my reservation, can you help me with that?
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Sure.
user
Laura Hernandez, there is no reservation found under your name.
assistant
Ok, thanks for the information.
user
You are welcome. Thank you for contacting us.
assistant