Hi.
user
Hello. How can I assist you?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, can I know your name please?
assistant
I am Betty Perez.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no issues.
user
Thank you for approaching us.
assistant
Thanks for the information.
user