Hello.
user
Hello. How may I help you?
assistant
Will you please assist me to change my existing reservation as my plan to meet my friend got postponed?
user
Sure, please may I know your name?
assistant
I made a reservation by this name Sharon Young.
user
Sorry, there is no active reservation found under your name in our database.
assistant
Ok, not an issue. Thank you for your information.
user
Most welcome.
assistant