Hi.
user
Hello, how may I aid you?
assistant
I would like to change my existing reservation, can you please help me?
user
Sure, will you please let me know your name?
assistant
Steven Martin.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no reservation found active under your name.
assistant
No problem, thank you.
user
Thank you for approaching us.
assistant