Hello.
user
Hello, how can I assist you for the day?
assistant
I want to cancel my recent reservation due to sudden postpone of my exams dates. can you help me with that?
user
May, I know your good name?
assistant
Sure, I am Kimberly Carter.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, we found no reservation on your given name.
assistant
Ok, no issues. Thank you.
user
Thnak you for reaching us.
assistant