Hello.
user
Hello, how may I assist you today?
assistant
I am Amanda Scott. Owing to an emergency, I want to change an existing reservation. So please help me in changing the reservation.
user
Sure, please wait for a moment, I will check and get back to you.
assistant
Sure.
user
Sorry, there was no reservation found with your name to change.
assistant
Not an issue. Thank you.
user
Thank you for opting us.
assistant