Hello.
user
Hello, how may I assist you?
assistant
I want to cancel my recent reservation due to postpone of my event. Could you please help me?
user
Sure, I am willing to help you for this. May I know your name please?
assistant
I am Joshua Anderson.
user
Please wait for couple of minutes.
assistant
Sure.
user
Sorry for inconvenience, no reservation is found under your name to cancel.
assistant
No worries, thank you for the information.
user
Thank you very much for approaching our agency.
assistant