Hello.
user
Hello. How can I aid you today?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I am here to help you. On whose name the ticket has been reserved formerly?
assistant
My name is Deborah Turner.
user
Sorry Deborah Turner, there are no flights reserved on your given name formerly.
assistant
That's ok, thank you for checking.
user
Welcome, thank you for choosing us. Have a great day.
assistant
Welcome.
user