Hi.
user
Hello. How can I assist you today?
assistant
Owing an emergence, I want to change my existing reservation. Can you help me with it?
user
I will surely help you in that. Can I have your name to check your previous details?
assistant
My name is Nancy Young.
user
Nancy, please wait. Sorry to say that, there is no active reservation found under your name.
assistant
Ok, no issues. Thanks for the help.
user
You are welcome. Thank you for choosing our service.
assistant