Hello.
user
Hello, how may I help you?
assistant
Due to heavy snow I not able to move from my location, can you help me cancelling the flight ticket?
user
Sure, I am happy to help you.
assistant
Thank you.
user
Could you please provide the name on which the reservation has done to check your details and proceed further?
assistant
Sure, the ticket has been booked previously on Charles Gonzalez.
user
Noted, please wait a moment meanwhile I will check your reservation details and get back to you.
assistant
Ok, take your own time.
user
Sorry Charles, I regret to say that there is no reservation found under your name.
assistant
That's ok, no probelm. I will check with my emails again about  my reservation details.
user
Ok, thank you for approaching us. Have a pleasant day.
assistant
My pleasure, thank you checking for my reservation details.
user