Hi.
user
Hello. How may I assist you?
assistant
I want to modify my trip dates which has been reserved earlier, can you help me with that?
user
Sure,  may I know your name please?
assistant
Sure, Ronald Young here.
user
Wait a moment please.
assistant
Sure.
user
Ronald Young, we haven't found any reservation under your name in our database.
assistant
Ok, not an issue. Thank you for helping me.
user
Thank you for reaching us.
assistant