Hello.
user
Hello, how may I help you?
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, may I know your name?
assistant
My name is Mark Martinez.
user
Wait a minute. Let me check your reservation status.
assistant
Sure, take your time.
user
Sorry, there was no reservation found on your given name.
assistant
That's ok, thank you for your information.
user
Thank you for choosing us.
assistant