Hello.
user
Hello, how may I assist you now?
assistant
I want to do some changes in my existing reservation. Can you help me for that?
user
Can you please share your name to check with your existing reservation status?
assistant
My name is Alexander Brown.
user
Ok, please be on hold for a while.
assistant
Sure, I will wait for your response.
user
Alexander Brown, there is no active reservation available in our database by your name.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant