Hello.
user
Hello.
assistant
I am Mark Edwards.
user
How can I assist you today?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Sure, will you please give me a moment?
assistant
SURE.
user
Thanks for waiting, there is no reservation found under your name.
assistant
That's fine. Thank you for your service.
user
Welcome, have a great day.
assistant