Hello.
user
Hello. How may I help you?
assistant
I would like to cancel my flight reservation as I am unwell, could you please help me?
user
May I know your name please to check the status of your reservation?
assistant
Thank you. I am Jason Williams.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
Not an issue. Anyway, thank you for checking.
user
Thank you for reaching us.
assistant