Hi.
user
Hello.
assistant
Kathleen Taylor here.
user
How can I assist you Kathleen Taylor?
assistant
Due to health issues, I want to postpone my trip. Can you please help me in changing my reservation?
user
Sure, I will help you with this. There is no active reservation found under your name in our database.
assistant
Oh! that's ok, thank you for your information.
user
Thank you for contacting us.
assistant