Hi, I am Janet Jones.
user
Hello. How can I amend you now?
assistant
Due to the continuous raining. my FIFA match has been cancelled.
user
Ok.
assistant
So I want you to cancel my existing reservation?
user
Sure, wait a minute. We found a reservation on your name and got cancelled.
assistant
Sure.
user
Thank you for reaching us.
assistant
Thanks for your service.
user