Hi.
user
Hello. How may I help you?
assistant
Can you please help me to cancel my reservation? Because I met with an accident.
user
That's so sad to hear. I will help you with that.
assistant
Thank you.
user
May I know on which name the ticket was booked?
assistant
My name is Susan Turner.
user
Ok, please hold on for a moment.
assistant
Sure.
user
Sorry, I could not find any ticket booked with your name.
assistant
Not an issue, thank you for checking.
user
Thank you, have a nice day.
assistant