Hello.
user
Hello, how can I help you?
assistant
Due to bad weather at my destination, I want to cancel my recent reservation.
user
Sure, I am happy to help you. Please let me know your good name.
assistant
I am Laura Thomas.
user
Sorry, there is no active reservation on your name in our records.
assistant
Ok, Thank you for your help.
user
Thank you for choosing us.
assistant