Hello, Donna Lewis here.
user
Hello, what help are you seeking for?
assistant
My twin sister will not be available during my visit to New York, could you change my reservation?
user
Yes, I am here to help you.
assistant
Thanks.
user
Please wait a while, I'll be back with your details.
assistant
Sure, take your time.
user
Sorry Donna, there is no reservation found on your name.
assistant
No problem, thank you for the information.
user
Thanks for availing our services.
assistant