Hi,.
user
Hello, how can I best serve you now?
assistant
I want to change my existing reservation due to postponed of my exams. Can you please aid me with this?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your good name to track the details, can you please provide me?
assistant
My name is Susan Clark.
user
Ok, just wait for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
It's ok, not an issue. Thanks for your assistance.
user
Thanks for consulting us. Wish you a happy day.
assistant