Hello.
user
Hello, How can I best serve you today?
assistant
Can you help me to cancel my recent reservation?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Susan Anderson here.
user
 I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant