Hi.
user
Hello, how can I give assistance to you?
assistant
I want to change my reservation as my plan to visit New York to meet my brother is postponed. Can you change my reservation?
user
Sure, we are glad to assist you to change it.
assistant
Ok.
user
Can please provide your name to check with your previous reservation?
assistant
I am Joseph Wright.
user
Thanks for providing your name, please wait for a while.
assistant
Sure.
user
Sorry to inform you that, there was no active reservation found on your name to change it.
assistant
That's ok, thank you.
user
Thank you for opting our service.
assistant