Hello.
user
Hello, how may I guide you?
assistant
I want to cancel my ticket due to snow storm in my hometown.
user
Ok, can you please wait for a moment till I check with your previous booking?
assistant
My name is Jacob Perez.
user
Sorry to tell you Jacob, there is no reservation found by your name.
assistant
No problem, thank you.
user
Sorry for the inconvenience. Have a nice day ahead.
assistant