Hello.
user
Hello, how may I assist you?
assistant
I want to cancel my reservation, due to some health problems I am unable to travel those dates, can you please cancel my reservation?
user
Sure, may I know your name?
assistant
Sure, my name is Raymond Allen.
user
Sorry to inform that there is no reservation found with your name previously.
assistant
Oh! It's ok no problem.
user
Thank you for reaching us.
assistant
 Thank you for your information.
user