Hi.
user
Hello. How can I help you today?
assistant
Can you please change my recent reservation? As my planned trip has been postponed to some other dates.
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
My name is Michael Carter.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
That's ok, thank you for giving the information anyways.
user
Thank you for opting us.
assistant