Hello.
user
Hello, how can I help you?
assistant
I need to cancel my previous flight ticket booking that I am unable to travel, can you help me with that one?
user
Sure, may I know your name please?
assistant
Thank you for considering my request and my name is Edward Turner.
user
Ok, please wait for a moment.
assistant
Sure, I can wait.
user
Sorry, there was no reservation found with your given name.
assistant
Not a problem with that one, thank you for checking my request.
user
Thank you for opting us.
assistant