Hello. I am Raymond Johnson.
user
Hello, how may I assist you today?
assistant
I need to cancel my existing reservation, as my cricket match got cancelled due to heavy rainfall. Please help me in cancelling?
user
Sure, we are here to help you.
assistant
Ok.
user
Ok, please hold a moment. Thank you for your time, sorry, on reservation found with provided name.
assistant
Ok, no issues. Thank you for your service.
user
Thank you for availing us.
assistant