Hello.
user
Hello. How can I aid you today?
assistant
Due to an emergency, I want to cancel my reservation. Can you please help me for that?
user
Sure, I will aid you with that. May I know your name for further process?
assistant
I am Timothy King.
user
 Please wait a moment, I will check your reservation status.
assistant
Ok, I will wait.
user
I have found your reservation and cancelled successfully.
assistant
Thanks for the help.
user
You are welcome.
assistant