Hi, I am Rebecca Baker.
user
Hello, how may I help you for today?
assistant
I just want to cancel my reservation due to my health issue, can you please cancel it for me?
user
Sure, please wait a moment I'll check the details and revert you.
assistant
Ok.
user
Sorry to say, no details were found in my database regarding your reservation.
assistant
Ok, thanks for your information.
user
Thanks for availing us, have a pleasant day.
assistant