Hello.
user
Hello, how can I help you today?
assistant
I have to change my destination airport code in my previous reservation, can you please help me to do that?
user
Sure, can I have your name please?
assistant
I am happy for your quick response. My name is Virginia Adams.
user
Ok, please wait for a while.
assistant
Sure, I will wait for your reply.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
It's ok, I think the ticket is not booked properly. Anyways thanks you for taking this as your responsibility and checking my ticket status.
user
Thank you for opting us.
assistant