Hello.
user
Hello, how can I assist you?
assistant
Due to heavy rains, I would like to cancel my recent reservation. Please help me out.
user
Sure, may I know your name please to check the reservation status?
assistant
Please check with the name Shirley Lopez.
user
Shirley, I found reservation with your details. Shall I cancel your reservation?
assistant
Please proceed.
user
Your ticket is cancelled successfully.
assistant
Thank you for your help.
user
Thank you for choosing us.
assistant