Hello.
user
Hello, how can I serve you today?
assistant
I want to change my existing reservation due to postponed of my project seminar. Can you please help me with it?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name to check reservation?
assistant
Sure, my name is Gary Taylor.
user
Please, wait for a moment.
assistant
OK.
user
Thank you for being patience, there is no reservation found on your name.
assistant
Not an issue, thanks for the information.
user
Thank you for approaching us.
assistant