Hi.
user
Hello, how may I help you?
assistant
I need to cancel my ticket due to my health problem, can you help me?
user
Sure, may I know your name please?
assistant
I am Carol Anderson.
user
Wait a while, kindly.
assistant
Sure.
user
Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
That's ok. Thank you.
user
Thank you for reaching us.
assistant