Hello.
user
Hello, how can I guide you now?
assistant
Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?
user
Ok, may I know your name to check with availability of your previous booking?
assistant
My name is George Phillips.
user
Please allow me to check with your reservation status for a moment.
assistant
Ok, I will wait.
user
I am very apologetic to say, but there is no active reservation by your name in the reservation list.
assistant
Anyway, thanks for the information.
user
Thank you for choosing our agency.
assistant