Hello.
user
Hello, how may I help you?
assistant
I just want to change my existing reservation, due to some health issue. Can you please aid me to change my reservation?
user
Sure, can I know your name?
assistant
Sure, my name is Michelle Jackson.
user
Please hold on moment.
assistant
Sure.
user
Sorry, there is no reservation found on given name.
assistant
Ok, thanks for your response.
user
Thank you for reaching us.
assistant