Hi.
user
Hello, do you need any help from us?
assistant
I am Samantha Smith. Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
No problem, thanks for checking.
user
You are welcome, have a great day.
assistant