Hi.
user
Hello, how may I support you?
assistant
 I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please cancel it?
user
Sure, may I know your name? Please wait for a minute.
assistant
My name is Nancy Garcia. Ok.
user
I am sorry to inform that there is no reservation found with your name.
assistant
Ok, no issues. Thanks for the help.
user
Thank you for reaching us.
assistant