Hi.
user
Hello, how may I help you?
assistant
Can you please assist me with cancelling my previous booking because of health issues?
user
Sure, can I know your name?
assistant
My name is Scott Turner.
user
Please hold on a moment.
assistant
Sure, I will be waiting.
user
Sorry, there is no reservation found on given name.
assistant
Oh! That's sad to know. Thank you for checking anyways.
user
Thank you for reaching us.
assistant