Hello.
user
Hello, how may I serve you today?
assistant
I am Virginia Wilson is my name. I just want to cancel my recent reservation, due to my exams has been cancelled. Can you help me with that?
user
Sure, I am happy to help you. Please wait for a while, I will check and get back to you.
assistant
Sure.
user
There is no reservation found on your given name.
assistant
That's Ok, thanks for your help.
user
Thanks for choosing us.
assistant