Hello, I am Melissa Martin.
user
Hello. How can I aid you?
assistant
I want to postpone my trip due to an emergency. Can you aid me in amending my existing reservation?
user
Sure, please allow me a moment to check for the status.
assistant
Take your time.
user
Thank you for waiting.
assistant
Welcome.
user
Here, there is no active reservation have been found under your name in our database to amend it.
assistant
No issues. Thank you for the checking.
user
Thank you for reaching us.
assistant