Hello.
user
Hello, how may I support you?
assistant
My name is Jessica Scott. I want to cancel my reservation due to heavy rainfall.
user
Ok, please wait a moment I'll check the details of your reservation.
assistant
Ok.
user
Sorry Scott, in my database I didn't found any details regarding your reservation.
assistant
Ok, thanks for giving information.
user
Thank you for contacting us, have a nice day.
assistant