Hello.
user
Hello. How may I help you?
assistant
I need to cancel my reservation due to my planned programme got cancelled so please help me with cancelling my reservation.
user
Sure, provide your name so that I can help you easily.
assistant
Sure, myself Kevin Williams.
user
Thanks for giving your name, there is no reservation with your name.
assistant
Oh! May be booking is not done properly. Anyway, thank you for your time.
user
Ok, thanks for contacting us.
assistant