Hello.
user
Hello, how can I assist you today?
assistant
Can you please aid me to modify the ticket details? Because the planned trip got postponed due to some other important work.
user
Sure, may I know your good name please?
assistant
Ok, my name is Mark Williams.
user
Ok, please wait for a moment.
assistant
Sure, take your time.
user
Sorry, there was no reservation found with your given name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you for opting us.
assistant