Hello.
user
Hello.
assistant
Edward Wright here.
user
How can I help you today?
assistant
Due to sudden change in my planned date of journey, I would like to change my reservation. Can you please help me out with that?
user
Sure, I will help you with this. Please give me a moment to check your reservation status.
assistant
Thank you, take your time.
user
Edward Wright, there is no active reservation found under your name in our database.
assistant
Oh! I think the ticket was not booked properly at the time of my ticket booking. Anyway, thank you for the information.
user
Thank you for contacting us.
assistant