Hello.
user
Hello, how can I help you?
assistant
I want to cancel my ticket due to snow storm in my place.
user
Sure, can you provide me your name please.
assistant
Charles Scott here.
user
Please give me a moment.
assistant
Sure.
user
I regret to inform that there is no reservation by the name Charles Scott .
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant