Hello,.
user
Hello, how may I guide you today?
assistant
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Could you please help me with cancellation?
user
Sure, we will help you in this.
assistant
Thank you.
user
May I know your name to track your details?
assistant
My name is Angela Nelson.
user
Ok, please standby.
assistant
Sure.
user
Thanks for your time, no reservation was found based on your specified name.
assistant
No problem, thank you.
user
Thank you for availing us.
assistant