Hi.
user
Hello, how may I help you?
assistant
I'm Nicole Lopez.
user
Yes, Lopez.
assistant
Due to severe health issue, my family doctor has prescribed me not to do journeys. Can you please cancel my recent booking?
user
Sure, give me a moment. Let me check the reservation on your name.
assistant
Please go ahead.
user
Sorry Lopez, no reservation found on your name.
assistant
That's ok, may be I have done a wrong booking. Thank you anyways.
user
Ok, thank you for reaching us.
assistant