Hi, I am Michelle Gonzalez.
user
Hello, how may I serve you today?
assistant
Owing to an emergency, my planned trip to Washington with friends has been postponed. So I want you to change my existing reservation?
user
Sure, please wait for few minutes.
assistant
Sure.
user
There is no existing reservation found on your name.
assistant
Ok, no worries at all.
user
Thank you for reaching us.
assistant
Thank you for your assistance.
user