Hi.
user
Hello. How can I assist you at this moment?
assistant
I want to change my existing reservation which is done recently due to some problems, can you please help me in this?
user
Sure, may I know your name for further process?
assistant
Ok, my name is Raymond Clark.
user
Ok, please hold on a moment.
assistant
Sure, I will wait.
user
There is no previous reservation available under your name.
assistant
Ok, not an issue. Anyways, thank you for your service.
user
Thank you for reaching us.
assistant