Hi, I am Ronald Wilson.
user
Hello. How may I assist you?
assistant
Owing to an emergency, my live concert in Washington got cancelled.
user
Ok.
assistant
So I request you to cancel my existing reservation.
user
Sure, I will help you with that. Please, wait a minute.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Ok, not an issue.
user
Thank you for reaching us.
assistant
Thank you for your assistance.
user