Hello, I am Scott Lee.
user
Hello. How can I aid you?
assistant
I want to change my existing reservation due to my exams got postponed.
user
Ok.
assistant
Can you help me in changing reservation?
user
Sure. Please hold on.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Ok, No problem. Thanks for the information.
user
Thank you for approaching us.
assistant