Hello. Kenneth Adams here.
user
Hello, how may I support you today?
assistant
I want to change my existing reservation due to heavy rains. Can you help me for that one?
user
Sure, we are happy to help you. Please wait for a while.
assistant
Sure.
user
Sorry to say that, there are no active reservation found on your name.
assistant
No issues, thank you for the information.
user
Thank you for opting us.
assistant