Hi.
user
Hello, how may I render you?
assistant
I am not flexible to travel by flight so, I want to cancel my reservation. Can you help me out?
user
Ok. Please, hold on. May I know your good name for further process?
assistant
Sure, my good name is Melissa Carter.
user
No reservation found on your name.
assistant
Ok, no problem in that. Thank you.
user
Thank you for choosing us, have a nice day.
assistant