Hello.
user
Hello, how may I help you?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, I am here to help you for this. Let me check your reservation status in our database.
assistant
Sure, take your time.
user
For cancelling the reservation, may I know your name please?
assistant
My reservation was done under the name Nancy Allen.
user
Please wait for a while.
assistant
Sure.
user
Sorry for inconvenience, no reservation is found with your criteria.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you very much for contacting our agency.
assistant