Hi.
user
Hello, how may I render you at this moment?
assistant
I need to cancel my trip due to my health issue, can you help me?
user
Sure, may I know your good name please?
assistant
I am Carol Jones.
user
Ok, please wait for few minutes.
assistant
Sure.
user
There is no recent reservation found on your name in our records.
assistant
That's ok. Thank you for your help.
user
Thank you for reaching us.
assistant