Hello.
user
Hello, how may I assist you at this moment?
assistant
Can you please change my existing reservation?
user
Sure, we are here to help you to change it.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Mark Lopez.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for your time, there was no reservation found on your name to change it.
assistant
No problem, thank you.
user
Thank you for availing us.
assistant