Hi.
user
Hello. How can I help you?
assistant
I need to change my reservation, can you please help me with that?
user
Sure, I will help you in changing the reservation. Can you please help me with your name?
assistant
Katherine Green here.
user
Sorry, there is no active reservation found under your name to amend it.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant