Hello.
user
Hello, how can I help you?
assistant
I am planning to change an existing reservation, due to health issue. Can you please help me out?
user
Sure, I am here to assist you. Please mention your name to proceed further.
assistant
My name is Williams Jones.
user
Ok, please wait for a while.
assistant
Sure.
user
Thank you for your time, we did not find any reservation on your name.
assistant
That's fine, thank you for your service.
user
Thank you for contacting us.
assistant