Hello.
user
Hello, how may I assist you?
assistant
I want to cancel my reservation, as I have to take my mother to hospital. Can you please help me?
user
Sure, I will help you with this. May I know your name for cancellation of your reservation?
assistant
Yes, my name is Stephen Taylor.
user
Sorry Taylor, there is no reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you for your information.
assistant