Hi.
user
Hello, d you need any help from us?
assistant
Due to heavy rainfall I want to postponed my holiday trip to Los Angeles. So can you cancel my flight ticket?
user
Sure, could I have your name please?
assistant
I am Stephen Turner.
user
Ok, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
Not a problem. Thank you.
user
You are welcome, have a great day.
assistant