Hi.
user
Hello, How can I provide assistance to you?
assistant
Owing to an emergency I had to request for this cancel reservation.
user
Sure, may I know your name please?
assistant
I am Mark Smith.
user
Thanks for providing your name, please wait.
assistant
Ok.
user
Thanks for your name, no existing reservation found on your name in the database.
assistant
Thanks.
user
Thank you for choosing us.
assistant