Hello.
user
Hello, how can I serve you?
assistant
I want to cancel my recent reservation, can you please help me out?
user
Sure, we are here to help you.
assistant
Thanks.
user
May I know your name please?
assistant
Sure, my name is Alexander Mitchell.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
It's ok, thank you for the information.
user
Thanks for contacting us.
assistant