Hello.
user
Hello.
assistant
Edward Thomas here.
user
Edward, how may I render you?
assistant
Can you please help me out in changing my recent reservation? As my planned trip has been postponed to some other dates.
user
Sure, I'm glad to help you with that. Please wait for a while.
assistant
Sure, take your own time.
user
Sorry, no reservation is available by your name.
assistant
Oh! May be something went wrong while I was booking the ticket. Thank you anyways.
user
Thank you for contacting us.
assistant