Hello.
user
Hello.
assistant
I am Anna Jones.
user
How can I assist you at this moment?
assistant
I want to cancel my reservation, so please help me in the cancellation.
user
Sure, I am happy to help you with that. Please wait a moment to check your reservation status.
assistant
Ok.
user
Sorry Anna Jones, no reservation has found under your name to cancel.
assistant
Not an issue. Thank you.
user
Thank you for choosing us, have a good day.
assistant