Hello.
user
Hello. How may I help you?
assistant
Due to some entrepreneurship meeting, I am going to change my existing reservation. Can you help me?
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry, there is no reservation matching with your name in our portal to make changes further. May I know your name please?
assistant
No problem, Thanks for the information. Are you checked with which name?
user
Can you please confirm your name, I checked with existing name which are there with us.
assistant
Richard Hill here.
user
Sorry Hill, there is no reservation matching with your name in our portal.
assistant
My name is Richard Hill not Hill.
user
Thank you for reaching us.
assistant