Hello.
user
Hello, how can I guide you for today?
assistant
I want to cancel my reservation due to sudden change in my trip. Can you assist me?
user
I will help you with that. May I know your name?
assistant
Anthony Harris.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
No problem, thank you for searching.
user
Thank you for contacting us, have a nice day.
assistant