Hi.
user
Hello. How can I aid you today?
assistant
Owing to emergency I need to change my reservation, can you please help me out?
user
Sure, I am here to help you. Hold on for a moment. Let me check.
assistant
Ok, please check the reservation on the name of Larry Williams.
user
Sorry Larry Williams, there are no flights reserved on your given name formerly.
assistant
Ok, no problem. Thank you.
user
Welcome, thank you for choosing us. Have a great day.
assistant