Hello.
user
Hello, how can I assist you?
assistant
I need to cancel my ticket due to sudden change in my trip, can you aid me in cancellation process?
user
Sure, I am here to aid you. May I know your name please?
assistant
Amanda wright.
user
Ok, please wait a minute.
assistant
Ok.
user
Thank you for waiting, sorry no reservation found on your name.
assistant
No problem, thank you for searching.
user
Thank you for reaching us, have a nice day.
assistant