Hello.
user
Hello, how may I aid you?
assistant
I am trying to cancel the ticket which is reserved in the last month. Can you please aid me to check the ticket status and cancel the ticket?
user
Sure, I am here to help you with that. Please give me a moment to check your reservation status.
assistant
Thank you for accepting my request.
user
May I know your name please?
assistant
My name is Timothy Walker.
user
Sorry, there is no reservation found on your name in our records.
assistant
It's ok, not a problem with that. Anyways thank you for checking the ticket status.
user
Thank you for reaching us.
assistant