Hello.
user
Hello. What can I do for you?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, I am happy to help you.
assistant
Thank you.
user
Can I know your name?
assistant
Sure, myself Scott Nelson.
user
Sorry Nelson, no reservation found on your name in our database.
assistant
Oh! It may not be booked perfectly due to technical issue. Anyway, thank you for your time.
user
Thank you for contacting with us.
assistant