Hello.
user
Hello.
assistant
I am Emma Thompson.
user
How may I aid you?
assistant
Owing to an emergency, I want to change an existing reservation, so please help me in changing the reservation.
user
Sure, please be on hold.
assistant
Ok.
user
Thank you for your time.Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
Not an issue. Thank you.
user
Thank you for reaching us.
assistant