Hello.
user
Hello, how may I aid you at this moment?
assistant
I have to cancel my reservation which I have done earlier to participate in dance programme but unfortunately I have stay back here to take care of my injured friend. Can you please help me out with cancelling of my reservation?
user
I am happy to help you about your cancellation of your reservation. Can you please provide your name to check the reservation status?
assistant
Thank you for accepting my request. My name is Jacob Johnson.
user
Sorry to say this Jacob, there are no active reservations under your name to cancel.
assistant
It's ok, not a problem with that. Anyways thanks a lot for checking my ticket status.
user
Most welcome, thank you for choosing our service. Hope you have a nice day.
assistant