Hi,.
user
Hello. How can I help you today?
assistant
I have planned for a trip and made a reservation yesterday. But now some friends have a problem to visit the trip. So, I want to cancel my reservation. Can you help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please provide me your name.
assistant
I am Susan Baker.
user
Sorry, there is no active reservation found on your name to cancel.
assistant
Ok, no problem. Thanks for the information.
user
Thank you for availing us.
assistant