Hello.
user
Hello, what can I aid you for today?
assistant
I am Angela Nelson. I would like to cancel my reservation as I got hospitalised, can you please help me out?
user
I am here to help you about that Nelson.
assistant
Thank you.
user
Sorry Nelson, there are no active reservations under your name Nelson.
assistant
Ok no problem, thank you for your services.
user
Most welcome, thank you for reaching out here.
assistant