Hello.
user
Hello, how may I aid you at this moment?
assistant
I have to change my ticket reservation that I am unable to do it from my home, can you please help me in changing my ticket reservation?
user
Yes, I am here to help you with that. Can you please provide your name for checking active reservations under your name?
assistant
Sure, my name is Jason Phillips.
user
Sorry to say Phillips, I have not found any reservations under your name in our database.
assistant
Ok, that's fine, no issues with that one, thank you for your help.
user
Most welcome, hope you have a great day ahead.
assistant