Hello, I am Kevin Anderson.
user
Hello, how may I aid you at this moment?
assistant
Due to an emergency, I would like to cancel my reservation.
user
Sure. Please wait for a while, I will check in our database.
assistant
Ok, take your time.
user
Sorry, there is no reservation showing on your name.
assistant
That's ok, thank you for checking.
user
You are welcome. Thank you for reaching us.
assistant
Welcome.
user