Hi.
user
Hello, how may I assist you for today?
assistant
I made a reservation earlier with my name Eric Perez, help me in cancelling my reservation due to my illness.
user
Sure, we are here to help you.
assistant
Thank you.
user
Please, stay online, I will get the details and revert to you.
assistant
Sure.
user
Thank you for your valuable time.
assistant
Ok.
user
No reservation was found on your name to cancel.
assistant
Oh! May be I made a wrong booking, thank you anyways.
user
Ok. Thank you for reaching us, have a good day.
assistant