Hello.
user
Hello.
assistant
Kathleen Roberts here.
user
How may I help you at this moment?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out with changing of my reservation?
user
Sure, I am here to help you with that.
assistant
Thank you for accepting my request.
user
Please wait for a minute Roberts.
assistant
Ok, take your time.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
Oh! I think the ticket was not booked due to server issue. Anyways, thank you for the information.
user
Thank you for approaching us.
assistant
Welcome.
user