Hello.
user
Hello. How can I aid you today?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I am here to help you. May I know on whose name the ticket has been reserved formerly?
assistant
My name is Mark Williams.
user
Sorry Mark Williams, there are no flights reserved on your given name fomerly.
assistant
That's ok, thank you for checking.
user
Welcome, thank you for choosing us. Have a great day.
assistant
Welcome.
user