Hi.
user
Hello.
assistant
I am Amy Baker.
user
Baker, how may I assist you today?
assistant
I want to change my reservation due to health problem, can you help me?
user
Sure, please wait a moment. Let me check?
assistant
Sure, I will wait for your response.
user
Sorry Amy Baker, there are no active reservation on your name.
assistant
No problem, thanks for checking.
user
Thank you for reaching us.
assistant