Hello.
user
Hello, could you please tell us for what help you approached us?
assistant
I want to cancel my recent reservation. Can you please help me with this?
user
Ok, could I have your name please?
assistant
Benjamin Harris here.
user
Ok, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
Ok, not an issue. Thank you for checking.
user
 You are welcome, have a great day.
assistant