Hello.
user
Hello. How may I address you today?
assistant
I am Jonathan Collins. Owing to an emergency, I want to cancel my reservation. Could you help me in cancellation?
user
Sure, please wait.
assistant
Ok.
user
We found a reservation on your name. Shall I proceed with cancelling?
assistant
Sure, you can proceed to cancel.
user
Your ticket has been cancelled.
assistant
Thank you for your help.
user
Thank you for making us as your assistance.
assistant