Hello.
user
Hello, how can I assist you?
assistant
I need your assistance in cancelling my grand father's flight ticket. Please help me.
user
Sure, may I know your name?
assistant
His name is Kimberly Robinson.
user
Ok, please wait for a moment.
assistant
Sure, I will wait.
user
We found a reservation on your name and cancelled it successfully.
assistant
Great! Thank you.
user
Thank you for choosing us.
assistant