Hello, I am Matthew Moore.
user
Hello, how can I help you today?
assistant
Due to bad weather, I need to cancel my reservation. Can you please help me with it?
user
Sure, please wait for a while.
assistant
Ok.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
Not an issue, Thank you for your information.
user
Thank you for opting us.
assistant