Hello. I'm Kathleen Roberts.
user
Hello, how may I assist you Kathleen?
assistant
I had planned to go on a vacation, but it has been postponed.Can you change my existing reservation?
user
Sure, I can help you with that. Sorry, there is no previous reservation found on your name.
assistant
Ok, that's not a problem.
user
Thank you for contacting us.
assistant
Thank you for your help.
user