Hello.
user
Hello, how can I aid you at present?
assistant
Due to an emergency, I want to change my reservation. Can you help me?
user
Sure, I am glad to help you.
assistant
Thank you.
user
Can I have your name please?
assistant
Karen Thomas here.
user
Thanks for your name, please wait.
assistant
Sure.
user
Thank you for waiting, no reservation was found on your name to change.
assistant
No problem, Thanks for the information.
user
Thank you for choosing us.
assistant