Hello.
user
Hello, how may I assist you?
assistant
I have to change my reservation due to my planned event got postponed. So please help me with that.
user
Sure, may I know your name?
assistant
Thank you. Myself Nicholas Collins.
user
Please wait for a minute.
assistant
Sure, take your time.
user
Sorry, there is no reservation found on your name to change.
assistant
Oh! It may not be booked properly. Anyway, thank you for your time.
user
Thank you for reaching us.
assistant
Most welcome.
user