Hello.
user
Hello. How can I aid you?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me out?
user
Ok, please can I know your name to amend the reservation?
assistant
My name is Deborah Wright.
user
Can you wait a moment I will check?
assistant
Ok, take your time.
user
Yes, I had found the reservation on your name in our records.
assistant
That's good to hear.
user
Please can I know your new airport codes?
assistant
Sure, my travelling airport codes are CLT to EWR.
user
Sure, I need your dates of journey too.
assistant
I will start my journey on Sept 17 and return back on Sept 19.
user
Provide me the connection limits you prefer to check for that flight.
assistant
I need a direct flight.
user
Ok, is there any other specifications?
assistant
No, thanks for asking.
user
Can you wait for a moment?
assistant
Sure.
user
There is a flight ticket available for the airfare 100 and the airlines is United Airlines. Can I book the direct flight?
assistant
Please proceed.
user
Ok, the flight ticket is is booked for the number 1016.
assistant
Thank you for booking.
user
Thank you for choosing our agency.
assistant