Hello.
user
Hello. How can I assist you?
assistant
Deborah Evans here. Due to a health problem of my grand mother, I want to change my existing reservation.
user
Sorry to hear that, please give me a moment. I will check for your current reservation status.
assistant
Ok.
user
Evans, there are no active reservations found with your details. Thank you for approaching us.
assistant
That's ok. Welcome.
user