Hello.
user
Hello, how may I aid you?
assistant
I want to change my existing reservation due to bad weather conditions. Can you please help me to change reservation on the name of Kevin Rodriguez?
user
Sure, I am here to help you out.
assistant
Thank you.
user
Please give me a moment to check your previous reservation status.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our records.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for reaching us.
assistant