Hi.
user
Hello, how may I assist you?
assistant
Due to earthquakes at my visiting location, I want to cancel my trip. Please help me with that.
user
Sure, may I know your name please?
assistant
My name is William Thompson.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation found as per your name to cancel your reservation.
assistant
That's ok, thank you for your information.
user
Thank you for consulting us.
assistant