Hi.
user
Hello. How may I assist you?
assistant
Can you help me for cancelling my recent reservation, because I am unable to travel at this moment?
user
Sure, I am here to help you. Can you help me with your name to proceed?
assistant
I'm Shirley Rodriguez.
user
I have found your reservation in my records, shall I proceed with cancelling?
assistant
Yes, proceed to cancel.
user
Ok, your ticket is successfully cancelled.
assistant
Thank you for cancelling my reservation.
user
Welcome.
assistant