Hello, Joseph Brown here.
user
Hello.
assistant
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by floods.
user
Sure, I will help you with this.
assistant
Thank you.
user
Give me a moment please, let me check the database and get back to you.
assistant
Ok.
user
Joseph Brown, there is no active reservation found under your name in our database.
assistant
Thanks for your helping hand.
user
Thank you for contacting us.
assistant