Hello.
user
Hello.
assistant
Myself Matthew Smith.
user
Smith, how may I help you?
assistant
Due to some business meeting I am going to change my existing reservation. Can you please help me in changing the reservation?
user
Sure, please give me a moment to check your ticket status.
assistant
Sure, I will wait for you response.
user
Sorry, no reservation is available by your name.
assistant
Not an issue, anyhow thank you very much for your help.
user
Thank you for choosing us.
assistant