Hello.
user
Hello. How can I aid you?
assistant
Can you help me to cancel the reservation which I had done recently?
user
Sure, may I know the name to check for the status?
assistant
Ok, please check for the name Mark Williams.
user
Please be on hold.
assistant
Ok, please take your own time.
user
Thank you for waiting. Here, there is no active reservation have been found under your name in our database to cancel it.
assistant
Ok, thank you for providing the information. May be my brother had cancelled it for me and did not inform. Thank you for the assistance.
user
Thank you for reaching us.
assistant