Hello.
user
Hello, How can I assist you?
assistant
Would you please assist me to cancel my existing reservation on the name of Kenneth Moore?
user
Sure, May I know your good name please? Ok, please wait for a minute.
assistant
Ok.
user
Thanks for your time. Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, no issue. Thanks for the information.
user
Thanks for approaching us and making an enquiry regarding cancellation process.
assistant