Hello.
user
Hello. How can I assist you today?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Ok.
user
May I know your name please?
assistant
Sharon Johnson here.
user
Sharon Johnson, I found your reservation and successfully cancelled your reservation.
assistant
Thank you so much.
user
You are welcome. Thank you for reaching us.
assistant