Hello.
user
Hello. How can I assist you today?
assistant
I want to cancel my reservation due to heavy rains at my destination place, so please help me.
user
May I know your name please?
assistant
Sure, I am Emma Rodriguez.
user
Please wait.
assistant
Sure.
user
Sorry, no reservation found on your name to cancel.
assistant
No worries, thank you.
user
Thank you for reaching us.
assistant