Hi.
user
Hello, how may I aid you?
assistant
Please help me out in cancelling my recent reservation.
user
Sure, may I know your name?
assistant
Edward Martin is my name.
user
Please give me a moment to check your ticket status.
assistant
Ok.
user
Sorry Edward martin, no reservation is available by your name.
assistant
That's ok, thank you.
user
Thank you for choosing us.
assistant