Hi.
user
Hello, what help do you need from us?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I can help you. May I know your name for searching?
assistant
Myself Melissa Scott.
user
Please wait for a while.
assistant
Sure.
user
Sorry Scott, there is no reservation found on your name while I search in our data base.
assistant
No problem, thanks for checking.
user
Thank you for approaching us, have a great day. Welcome.
assistant