Hi.
user
Hello.
assistant
Due to an emergency, I am unable to catch the flight on the dates which I have reserved, so can you please help me in changing my flight ticket booking?
user
Sure, I will help you in changing, please hold on for a moment to check your any active reservation?
assistant
My name is Patrick Smith, please check my details.
user
May I know your name please? Smith, there is no any active reservation with your name in my database.
assistant
Ok, no issues.
user
Thank you for reaching us.
assistant
Thank you for your time.
user