Hello.
user
Hello, how can I help you today?
assistant
I want to change my existing reservation due to sudden postpone of my family trip dates. Can you help me with that?
user
Sure, I am glad to help you with that. Can you please share me your name?
assistant
I am Pamela Miller.
user
Sorry, there is no active reservation found on your name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us, have a nice day.
assistant