Hello.
user
Hello. How may I help you?
assistant
Due to an urgency, I would like to cancel my recent reservation. Can you help me with this?
user
Sure, I will help you. May I know your name please to check your reservation status?
assistant
My previous reservation has done with the name George Mitchell.
user
Please wait a  moment.
assistant
Sure, take your own time.
user
George, no reservation has been found on your name in our database.
assistant
Ok, not an issue. May be my brother has already cancelled the ticket on behalf of me.
user
Thank you for approaching us.
assistant
Thank you for providing information.
user