Hello.
user
Hello.
assistant
I am Nancy Taylor.
user
Nancy, how may I aid you?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me in cancellation?
user
Sure, please give me a moment to check your ticket status.
assistant
Sure, take your time.
user
Sorry, no reservation is available by your name.
assistant
That's ok, thank you for your information.
user
Thank you for contacting us.
assistant