Hi. I am Thomas Harris.
user
Hello, how can I assist you for the day?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me in this?
user
Sure, I am here to help you. Please wait for a moment.
assistant
Ok.
user
Sorry, we found no reservation on your given name.
assistant
Not an issue, thank you.
user
Thank you for reaching us.
assistant