Hello.
user
Hello, how can I aid you for the day?
assistant
Patrick Martin here. Owing to an emergency I need to change my existing reservation. Can you help me in that?
user
Sure, please wait for a moment.
assistant
Ok.
user
Thank you for waiting, there is no reservation found on your name.
assistant
Ok, not an issue. Thank you for giving information.
user
Thank you for contacting us, have a great day.
assistant