Hello.
user
Hello.
assistant
Alexander Nelson here.
user
How can I aid you at this moment? Nice to meet you Nelson.
assistant
I want to cancel my recent reservation due to my grand father health issue, will you help me out?
user
That's sad to hear. I will help you with that and I hope to recovery of your grand father health. Please give me a moment.
assistant
Sure.
user
Sorry Nelson, there is no reservation has found under your name to cancel.
assistant
Ok, no issues.
user
Thank you for reaching us.
assistant
Thank you for your response.
user
You are welcome.
assistant