Hello, I am Andrew Turner.
user
Hello, How exactly I can serve you the best today?
assistant
Owing to an emergency , I need to stay at my home at this moment , so I need to change my existing reservation which was reserved last week. Could you please help me?
user
Sure, I will help you with that. Please wait a while.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant