Hi.
user
Hello. How may I assist you?
assistant
My exams got postponed, can you please help me in changing the reservation?
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name please?
assistant
I am Robert Campbell.
user
Wait a moment please.
assistant
Ok.
user
Robert Campbell, we haven't found any reservation under your name in our database.
assistant
No problem, thank you for your information.
user
Thank you for choosing us.
assistant