Hello.
user
Hello.
assistant
I am Donald Jones.
user
Jones, how can I assist you today?
assistant
I want to change my existing reservation, due to heavy rainfall in New York, can you help me?
user
I am happy to help you Jones, let me check your reservation status.
assistant
Sure.
user
Jones, I have not found any reservation by your name.
assistant
That's ok, thank you for your information.
user
Thank you for contacting us and have a nice day.
assistant