Hello.
user
Hello. How may I assist you?
assistant
I would like to change my reservation due to bad weather condition at my destination location, can you please help me out with that?
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name please?
assistant
Myself Helen Gonzalez.
user
Wait a moment please, let me check with that.
assistant
Sure, take your time.
user
Helen Gonzalez, we haven't found any reservation under your name in our data base.
assistant
Ok, no problem. Anyway thank you for checking out.
user
Thank you for choosing us.
assistant