Hello, I am Kenneth Walker.
user
Hello, how may I aid you today?
assistant
Owing to an emergency I had to request for this cancellation, Can you please do this for me?
user
Sure, I am happy to help you. Please wait for a while.
assistant
Sure.
user
Thank you for your patience, No reservation is found on your specified name.
assistant
OK, no issues.
user
Thank you for contacting us.
assistant
Thanks for the service provided.
user