Hello.
user
Hello. How may I aid you?
assistant
I would like to cancel my reservation on the name of Nicole Thomas due to heavy Snowfall at my destination place. Will you help me in cancellation?
user
Sure, please wait a while.
assistant
Sure.
user
Sorry, we did not find any reservation in your name.
assistant
No problem, thanks for your response.
user
Thank you for reaching us.
assistant