Hi.
user
Hello, how may I help you for the day?
assistant
Owing to an emergency, I want to cancel my reservation. Can you please help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
I am Joshua Allen.
user
Ok, please be on hold.
assistant
Ok.
user
Sorry we could not find any reservation on your name.
assistant
Ok, no problem. Thank you.
user
Thank you for choosing us.
assistant