Hello.
user
Hello. How can I assist you today?
assistant
I want to cancel my recent reservation because of my health issues.Can you please help me out?
user
I will surely help you.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Paul Garcia.
user
Let me check with your details.
assistant
Ok.
user
Paul, I have found a reservation under your name, shall I cancel it?
assistant
Please cancel the ticket.
user
But you may got some penalty for that.
assistant
Sure, I will pay the penalty for that.
user
Ok, your reservation has been cancelled successfully. Paul, would you like to know any other information?
assistant
No, thank you for your help.
user
You are welcome. Thank you for contacting us, have a good day.
assistant