Hello.
user
Hello, how may I help you at this moment?
assistant
Virginia Moore here. Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Sure, I will help you. Please wait for a while, I will check in our database.
assistant
Thank you for taking my request into consideration, take your time to check.
user
Sorry, there is no reservation showing active in our database.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
You are welcome. Thank you for reaching us, have a nice day.
assistant