Hello.
user
Hello. How may I aid you today?
assistant
There is a slight change in my recent reservation, can you please help me?
user
Sure, I am happy to help you with that.
assistant
Thank you for your response.
user
May I know your name to check your reservation status?
assistant
Myself James Phillips.
user
Ok, please be on hold for a while.
assistant
Sure, I will wait.
user
Sorry, we have not found any active reservation on your name in our records.
assistant
No issue, anyway thank you for checking.
user
Thanks for choosing us.
assistant