Hello. Mark Garcia here.
user
Hello Mark, how may I assist you?
assistant
I would like to change my current reservation. Can you please help me out?
user
Sure, I will help you. Please be on hold, let me check your reservation status in our database.
assistant
Ok, please check and inform my reservation status.
user
Sorry Mark, I have not found any reservation under your name in our database.
assistant
Oh! That's very disappointing to hear from you. Anyways, thank you for checking.
user
You are welcome and thank you for reaching us.
assistant
Most welcome.
user