Hello.
user
Hello, how can I help you?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Please wait a while.
assistant
Sure.
user
May I know your name please?
assistant
Melissa Lee here.
user
Sorry to say, there is no reservation on your name in our database.
assistant
No problem, Thanks for the information.
user
Thank you for opting us.
assistant