Hi.
user
Hello. How can I help you today?
assistant
Owing to an emergency, I want to change my reservation. Can you please help me with that?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
I am Debra Brown.
user
There is no previous reservation available under your name.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us.
assistant