Hi.
user
Hello. How may I help you today?
assistant
Owing to an emergency, my live concert in New York got cancelled. So I want you to cancel my existing reservation.
user
Sure, I am here to help you to cancel your reservation. May I know your name?
assistant
Sure, I have a existing reservation with name Ronald Hernandez.
user
Sorry, no reservation found on your name to cancel your reservation.
assistant
Ok, no worries at all.
user
Thank you for reaching us.
assistant
Thank you for your information.
user