Hello.
user
Hello, how can I assist you?
assistant
Owning to an emergency I want to change my existing reservation. Can you please help me with this?
user
Sure, I can help you with that. May I know your good name please?
assistant
Sure, I am Katherine Roberts.
user
Ok, please wait for a while.
assistant
Ok.
user
Katherine Roberts, there is no active reservation found under your name to do changes in that.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for choosing us.
assistant