Hi.
user
Hello. How may I serve you at this moment?
assistant
I am Shirley Lopez. I need to cancel my reservation as I got hospitalized last night and cant make my journey. Can you help me?
user
Sure, Please wait for some time.
assistant
Sure.
user
There is no recent reservation found on your name in our records.
assistant
That's Ok, thanks for your assistance.
user
Thank you for reaching us.
assistant