Hello.
user
Hello. How can I guide you today?
assistant
I am not feeling well, so I would like to cancel my reservation. Can you help me?
user
I am happy to help you with that. Give me a  minute. May I know your name please?
assistant
Please check with the name Andrew Taylor.
user
Sorry there is no reservation found under your name.
assistant
That's fine, thank you for the information.
user
Thank you for reaching us. Have a great day.
assistant