Hello.
user
Hello, how can I assist you today?
assistant
I want to cancel my recent reservation due to sudden demise of my uncle. Can you help me with that?
user
Sure, may I know your good name?
assistant
I am Jack Hill.
user
Sorry to say that, no reservation was found with your good name.
assistant
That's fine. Thank you for your information.
user
Thank you for reaching us.
assistant