Hi.
user
Hello. How may I help you for today?
assistant
I want to cancel my recent reservation due to heavy snowfall in my hometown. Can you help me?
user
Oh! that's very sad to here. Sure, I will help you. Could you please provide your name to check your previous reservation status?
assistant
Sure, my name is Elizabeth Roberts.
user
Please hold on a moment to check.
assistant
Ok.
user
I am sorry, no reservation found on your name Elizabeth Roberts.
assistant
It's ok, not an issue.
user
Thank you for using our service.
assistant
Thank you for checking.
user