Hi.
user
Hello. How may I help you?
assistant
As my exam got postponed, I want to change my existing reservation. Can you help me out?
user
Sure, I am here to help you. Let me check your reservation status in our database.
assistant
Sure, my name is Timothy Thompson.
user
Ok.
assistant
Please check my details on that name.
user
Thompson sorry to inform that, no reservation is found on your name in our database.
assistant
That's ok, thank you.
user