Hello.
user
Hello, how could I assist you?
assistant
As I am not feeling well to travel, so I just want to cancel my reservation. Can you help me in this?
user
May I know your name?
assistant
Sure, you can check my reservation on the name of Jacob Perez.
user
Ok, please wait for a moment, I will check and back to you.
assistant
Sure.
user
Sorry to notify, there is no reservation found on your given name.
assistant
No problem, thanks for your quick response.
user
Thank you for choosing us.
assistant