Hello.
user
Hello, how may I assist you today?
assistant
My name is Mary Parker, I want to cancel my reservation as my plan to meet my friend at New York is cancelled. Can you cancel my reservation?
user
Sure, I am here to help you. Please hold on, while I will check in the previous list and revert to you.
assistant
Sure.
user
Thank you for being patient, there is no active reservation found on your name to cancel.
assistant
Thank you for the information.
user
Thank you for approaching us, hope to serve you again.
assistant