Hi.
user
Hello. Can I know your name please?
assistant
I am Jessica Harris.
user
Jessica Harris, how shall I amend you now?
assistant
Could you please help me in changing my reservation, as the cricket match that I have to participate got postponed due to heavy rains?
user
Sure, I am  perky to help you.
assistant
Thank you.
user
Wait a while, I will check your previous reservation and let you know the details.
assistant
Ok.
user
Thanks for waiting. We found a reservation with your name. Can I have your new journey details?
assistant
My new journey dates are from 01/18 to 01/20.
user
Ok.
assistant
My source and destination codes are DFW and AUS.
user
Thanks for sharing your details. You have a flight with 1 connection of price 100 in 1001 flight.
assistant
Please proceed with booking.
user
With AA airline. Reservation has been confirmed.
assistant
Thank you for  your kind service.
user
Thank you for approaching us.
assistant