Hello.
user
Hello. How can I assist you?
assistant
I want to cancel my reservation as I have some personal work at home, so please help me to cancel.
user
Ok, please provide me your name?
assistant
My name is Dorothy Nelson.
user
Please wait I will check and revert you.
assistant
Sure.
user
Sorry to inform you that no reservation was found on your name.
assistant
No issues, thanks for your support.
user
 Thank you for availing us.
assistant