Hi.
user
Hello.
assistant
Laura Anderson here.
user
Laura, how may I guide you today?
assistant
Due to heavy traffic, I am not able to catch my flight. So, can you cancel my ticket?
user
Sure, I am happy to help you, please hold on for a moment to check your reservation status.
assistant
Sure.
user
Laura, I found your reservation and I cancelled it successfully. Thank you for reaching us.
assistant
Thank you.
user