Hello.
user
Hello. How may I assist you?
assistant
I am planning to change an existing reservation, due to health issue. Can you please help me out?
user
Sure, may I know your name please?
assistant
My name is Cynthia Moore.
user
Please give me a moment.
assistant
Sure.
user
There is no reservation found with your given name.
assistant
That's fine, thank you for your service.
user
Thank you.
assistant