Hi.
user
Hello, how may I assist you today?
assistant
 I want to cancel my recent reservation, because I want to travel  with my friends by road.
user
Sure, may I know your good name for further checking?
assistant
Michelle Martinez.
user
Please wait for a moment.
assistant
Ok.
user
Sorry to inform you that, there is no reservation found as per your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us with a query.
assistant