Hello.
user
Hello.
assistant
Karen Garcia here.
user
How may I help you?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me?
user
Sure, please be on hold.
assistant
Sure, take your time.
user
Thank you for your time, we did not find any active reservation in your name to cancel.
assistant
Ok, no issues. Thank you for the information.
user
Thank you for choosing us. Have a nice day.
assistant