Hello.
user
Hello, how may I help you today?
assistant
I am looking to cancel my recent reservation because the trip was cancelled suddenly, can you please help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
My name is Gary Phillips.
user
Please wait for a while.
assistant
Ok, take your time.
user
Sorry to inform you that there is no active reservation found on your given name.
assistant
It's ok, not a problem with that. Anyways thank you for your time.
user
Thanks for contacting us.
assistant