Hello.
user
Hello, how may I help you at this moment?
assistant
Can you please change my reservation, due to an emergency?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name?
assistant
My name is James Parker.
user
Ok, please wait for a while.
assistant
Sure.
user
Thank you for waiting, there is no active reservation found on your name.
assistant
Ok, not an issue. Thank you.
user
Thank you for opting us.
assistant