Hello, I am Amy Hernandez.
user
Hello, how can I aid you today?
assistant
I made a reservation earlier to attend for music festival due to bad weather it got postponed. Can you please change my reservation?
user
Sure. Please, wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
It's ok, thank you for your response.
user
Thank you for availing us.
assistant