Hi.
user
Hello. How may I assist you?
assistant
I would like to cancel my flight reservation as I am unwell, can you please help me?
user
Sure, I am here to help you with your concern.
assistant
Thank you.
user
May I know your name please?
assistant
I am Alexander Thomas.
user
Please hold on a moment.
assistant
Sure.
user
Alexander Thomas, no reservation has been found on your name in our database.
assistant
Not an issue. Anyway, thank you for the information.
user
Thank you for choosing us.
assistant