Hello.
user
Hello. How can I help you?
assistant
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
user
Sure, may I know your name to check the reservation details?
assistant
Thank you for your response, my name is Helen Hernandez.
user
Thank you. Please be online for a while. I will check your reservation status and get back to you.
assistant
Ok.
user
I am sorry to say you that there is no reservation found under your name in our database.
assistant
Oh! It's ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant