Hi.
user
Hello, what can I do for you today?
assistant
Can you please cancel my recent reservation? As my planned trip has been cancelled.
user
Sure, may I know your name please?
assistant
Sure, my name is Samantha Turner.
user
 Sorry, no reservation found on your given name in our database to cancel it.
assistant
Oh! That's ok, thank you for giving the information anyways.
user
Thank you for contacting us.
assistant