Hello.
user
Hello. How may I help you?
assistant
I just need your help in cancelling my recent reservation. Please help me in cancelling process.
user
That's sad, may I know your name to check with the status of your previous booking?
assistant
Sure. Myself Kimberly Lee.
user
Sorry to inform you, their is no previous reservation found by your name.
assistant
That's ok.
user
Kimberly Lee, thank you for reaching our agency.
assistant
Thank you for your service.
user
Have a great day.
assistant