Hello.
user
Hello.
assistant
I am Emma Clark.
user
How can I assist you?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Ok, please wait.
assistant
Sure.
user
Sorry, no reservation found on your name to cancel.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us.
assistant