Hello.
user
Hello, how may I assist you?
assistant
I approached your service as I need some help in cancelling my recent reservation. Will you do it for me?
user
Sure. Hold on for a moment, let me check in our previous reservation data base. Can you please help me providing your name?
assistant
Katherine Nelson is my name, if the name exactly matching then only cancel my reservation.
user
Sorry Nelson, there are no flight reservation found on your name.
assistant
Thank you for checking and responding, I will think what to do further.
user
Ok, thank you for choosing us. Have a good day.
assistant