Hi.
user
Hello. How can  I aid you today?
assistant
I would like to cancel my reservation as my press meet got cancelled. Can you help me with it?
user
Sure, please provide your name.
assistant
My name is Donald Hernandez.
user
Please wait for a while.
assistant
Ok.
user
Sorry, no reservation found on your name.
assistant
That's ok, thank you.
user
Thank you for approaching us.
assistant