Hello.
user
Hello. How may I help you today?
assistant
May I know if it is possible to cancel my reservation which I did recently to visit the art gallery?
user
Yes, our agency is providing cancellation service also. May I know your good name please?
assistant
Ok, I had done the reservation on the name Lisa Jones.
user
Ok, please wait for a while.
assistant
Ok, take the time you need.
user
Lisa, there is no reservation found under your name to do cancellation.
assistant
Thank you for the information. May be it is not booked before.
user
Thank you for choosing us, have a great day.
assistant