Hello.
user
Hello, what kind of help you are looking for?
assistant
I want to cancel my recent reservation, can you please help me?
user
Sure, may I know your name please?
assistant
I reserved my ticket under the name Richard Nelson.
user
Ok, please be on hold for some time.
assistant
Sure, I will wait.
user
Sorry, we could not find any reservation on your name in our database.
assistant
No issue, anyway thank you for checking.
user
Thank you for choosing us.
assistant