Hello,.
user
Hello, how can I help you the best today?
assistant
Please cancel my reservation which is reserved earlier on my name, due to sudden demise of my grand father?
user
Ok, I can help you with that.
assistant
Thank you.
user
Please let me know your name to check your reservation?
assistant
Sure, Susan Lewis is my name.
user
Sorry, no reservation has been registered with us on your name.
assistant
 Ok, Not a problem. Thanks for your instant help.
user
Thanks for approaching us, have a nice day.
assistant