Hello.
user
Hello, may I know how best I can help you today?
assistant
I want to cancel my recent reservation as I got my leg hurt and cannot go to the trip. Can you please help me?
user
Ok, for checking your request we need your name.
assistant
Sure, my name is Christine Rodriguez.
user
I found your reservation, shall I cancel?
assistant
Please go ahead and cancel it.
user
Your ticket has been cancelled. Amount will be credited in your bank account within four working days.
assistant
Thank you for your help.
user
Your welcome.
assistant