Hello.
user
Hello. How can I aid you?
assistant
Please cancel my recent reservation due to some health issues?
user
Sure, may I know the name?
assistant
Sure, I am Shirley Garcia.
user
Sorry, there is no active reservation has been found under your name in our database to cancel it.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant