Hello.
user
Hello.
assistant
my name is William Wright.
user
How may I assist you?
assistant
I want to change my existing reservation, can you please help?
user
William Wright, please allow me to check with your existing reservation for a moment.
assistant
Sure.
user
Sorry to tell you, there is no active reservation found by your name.
assistant
No problem, thank you.
user
Thank you for utilizing our services.
assistant