Hello, I am Edward Anderson.
user
Hello, how may I render you?
assistant
I just want to change my existing reservation, due to sudden demise of my grand mother. Can you help me with that?
user
Sure, I am here at your service.
assistant
Thank you.
user
Please stand by.
assistant
Sure, I will wait.
user
Thank you for being on hold. We are sorry to inform you that there is no reservation found with your name.
assistant
Ok, not a problem. Thanks for your effort.
user
Thanks for your kind approach.
assistant