Hi. I am Amy Allen.
user
Hello, what kind of help you are willing to have from our agency Amy Allen?
assistant
My holiday trip got postponed due to bad weather conditions,  can you please help me in changing the reservation?
user
I am here to help you about that Amy Allen.
assistant
Thank you.
user
Please be on hold for sometime to check the reservation status with your name in our booking list.
assistant
Ok.
user
Sorry Amy Allen, there is no active reservations with your name in our booking list to change the reservation.
assistant
Ok, not an issue. Thank you for your information.
user
You are welcome, thank you for reaching us. Hope you have a nice day ahead.
assistant