Hello.
user
Hello, how may I help you today?
assistant
Can you please cancel my reservation, due to an emergency?
user
Sure, may I know your good name?
assistant
My name is Paul Wright.
user
Ok, please wait for a minute.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, no issue. Thank you.
user
Thank you for reaching us.
assistant