Hello.
user
Hello, how may I assist you today?
assistant
I am Rachel Evans> I want to change reservation with a direct flight, as my existing reservation have connecting flight. Can you help me to change my reservation?
user
Sure, please wait for a while.
assistant
Ok.
user
Thanks for being waiting, no reservation was found on your name Mr. Evans.
assistant
Ok, thank you for the information.
user
Thank you for contacting us.
assistant