Hello.
user
Hello. How may I assist you?
assistant
I would like to change my reservation due to some health issues, can you please help me out with that?
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name please?
assistant
Myself Virginia Scott.
user
Wait a moment please.
assistant
Sure, take your time.
user
Virginia Scott, we haven't found any reservation under your name in our database.
assistant
That's ok, no problem. Thank you for checking out.
user
Thank you for choosing us.
assistant