Hello.
user
Hello. How can I aid you?
assistant
Owing to an emergency, I want to cancel my recent reservation.
user
Sure, may I know the name to check for the status?
assistant
My name is Jennifer Baker.
user
Sorry, there is no active reservation have been found under your name in our database to cancel it.
assistant
Not an issue, thank you.
user
Thank you for reaching us.
assistant