Hello, I am Debra Edwards from Philadelphia.
user
Hello, how can I aid you today?
assistant
Usually I prefer a connecting flight but, my friends have already reserved my ticket with a direct flight. So, I want to make a few changes in my existing reservation.
user
Sure, we are here to help you to change it. Please wait for sometime.
assistant
Ok, I will wait.
user
Thanks for waiting, there was no reservation found on your name.
assistant
Ok, Thank you for providing information.
user
Thank you for reaching us.
assistant