Hello.
user
Hello, how may I assist you today?
assistant
I just want to change my flight reservation as I am sick, please help me out.
user
Sure, we are here to help you.
assistant
Thank you.
user
Can I have your name to proceed further?
assistant
Betty Thomas here.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for your time, sorry no reservation found on your name.
assistant
Not an issue. Thanks for checking.
user
Thank you for opting us.
assistant