Hello.
user
Hello.
assistant
I am Kimberly Wright.
user
How can I help you at this moment?
assistant
I want to change my existing reservation, can you please help me with this?
user
Sure, I will help you with that. Please wait a moment, I will check your previous reservation status.
assistant
Sure.
user
There is no previous reservation available in your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us, have a nice day.
assistant