Hello. I am Ruth Harris.
user
Hello, how may I serve you today?
assistant
I want to cancel my reservation due to sudden demise of my grandfather. Could you help me to cancel my ticket?
user
Ok, please wait I will check the reservation list and get back to you.
assistant
Sure.
user
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Thank you for informing me.
user
Thank you for choosing us.
assistant