Hello.
user
Hello. How may I help you today?
assistant
I have to cancel my flight ticket booking due to storm effect in that region, can you please help me in cancellation process?
user
I am here to help you, please mention your name to check your reservation.
assistant
Sure, you can check my reservation on the name of Raymond Rodriguez.
user
 We are sorry to inform you that, we did not find any reservation against your name.
assistant
Ok, no problem. Thanks for your service.
user
Thanks for contacting us, have a nice day.
assistant