Hi.
user
Hello. How may I help you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Please wait for a moment.
assistant
Sure.
user
May I know your name please?
assistant
Myself Barbara Collins.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
No problem, thanks for checking.
user
Most welcome.
assistant