Hello.
user
Hello, how can I help you?
assistant
I am Jason Hernandez. I want to change my existing reservation due to postpone of my event. Could you please help me?
user
Sure, please wait while I search your current reservation.
assistant
Sure, I will wait.
user
Sorry no reservation found on your name to change.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant