Hi.
user
Hello, how can I guide you for today?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
I will help you with that. May I know your name?
assistant
Christopher Harris is my name.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok.
user
Sorry, there is no reservation found under your name in our database.
assistant
That's ok, thank you.
user
Thank you for contacting us, have a nice day.
assistant