Hi.
user
Hello. How may I help you?
assistant
I want to change my reservation as my trip is postponed, can you please do that for me?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Mark Edwards.
user
Mark, no reservation has been found on your name in our database.
assistant
Not an issue, anyway that you very much for checking.
user
Thank you for approaching us.
assistant
You are welcome.
user