Hi.
user
Hello, how may I best serve you today?
assistant
I need to cancel my reservation due to heavy rains in my destination location. Can you help me with that?
user
Sure, please share me your name.
assistant
Sure, my name is Donald Moore.
user
Please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your good name.
assistant
Not a problem, anyways thank you for the information.
user
Thank you for availing us.
assistant