Hello.
user
Hello, how may I serve you at this moment?
assistant
Due to heavy rains my trip got postponed, will you help me to change my existing reservation?
user
Sure, can I know your good name please?
assistant
My good name is Emily Jackson.
user
Ok, please hold for a moment.
assistant
Sure.
user
There is no recent reservation found on your good name.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us.
assistant