Hello.
user
Hello, welcome to ABC travel agency.
assistant
Thanks.
user
How may I abet you today?
assistant
On your website www.abcta.com, I didn't find any option for change reservation. Can you help me in changing my existing reservation?
user
Sure, I will assist you but for changing your reservation, I want to know your name. So, please tell me your good name.
assistant
Sure, my name is Nicholas.
user
Sorry, can I know whether you have registered your ticket with this name or with another name because we are not getting any information regarding your ticket booking.
assistant
Ok, can you check with Nicholas Anderson? Because I have registered my ticket with my full name.
user
Ok, please hold on for a moment. I will check with this name and get back to you soon.
assistant
Sure not an issue, take your time.  I will be online.
user
Sorry, there is no reservation found with your name in our database.
assistant
Sorry, right now I have checked my ticket status and this is showing pending.
user
May be that is a problem, that's why I can't able to fetch your details. Do you want to proceed your ticket which is showing pending?
assistant
That's ok. Later, I will proceed my ticket booking by myself. Thank you for your concern.
user
That's fine, thank you for approaching us. If you have any queries, then please contact with us.
assistant
Yes, sure. Thank you.
user
Most welcome.
assistant