Hello.
assistant
Hello.
user
How may I help you?
assistant
My name is Matthew Perez. I would like to cancel my reservation due to heavy rainfall in my location.
user
Please give me a moment to check your ticket status.
assistant
Ok, I will wait for your reply.
user
Matthew, no reservation is found by your name.
assistant
Not an issue, thank you for your help.
user
Thank you for choosing us.
assistant