Hello.
user
Hello. How may I assist you?
assistant
Due to heavy rainfall at my destination place, I want to change my reservation. Can you help me with that?
user
Yes, can you tell me your name?
assistant
This is Raymond Hernandez.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Oh, it's very sad to hear from your side.
user
Thank you for reaching us.
assistant
Thanks for the information.
user