Hello.
user
Hello, how may I assist you?
assistant
Myself Richard Walker. I want to do some modifications in my existing reservation, can you help me in modifying my reservation?
user
Sure, please wait a moment.
assistant
Thank you for accepting my request. I will wait for your response.
user
Thanks for waiting, I am sorry, there is no active reservation on your name.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you.
assistant