Hi, I am Carol Robinson.
user
Hello, how can I help you?
assistant
Due to heavy rainfall, I want to cancel my recent reservation. Can you please help me in cancellation?
user
Sure, I am here to help you. Please wait for a while.
assistant
Ok.
user
Thanks for being waiting. Unfortunately there is no reservation found on your name.
assistant
Ok, thanks for your information.
user
Thanks for choosing us, have a nice day.
assistant