Hi.
user
Hello.
assistant
I am Emma Robinson.
user
How can I aid you?
assistant
Can you help me in cancelling my recent reservation, as my exam is postponed?
user
Sure, I will help you with that.
assistant
Ok.
user
Emma Robinson, we couldn't find your recent reservation under your name in our database.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant