Hello.
user
Hello. How may I assist you today?
assistant
I need to change my reservation which I have done to participate in dance event but unfortunately dance event got postponed to next month so can you please change my reservation?
user
Sure, I will help you with that.
assistant
Thanks.
user
Could you please provide your name to check your previous reservation status?
assistant
Sure, my name is Sarah Davis.
user
Ok Sarah, please be on hold to check.
assistant
Ok.
user
We regret that, there is no reservation found with your name in our records.
assistant
Oh! it's ok no problem. Thank you for your information.
user
Thank you for reaching us, have a great day.
assistant