Hi.
user
Hello. How can I assist you?
assistant
Due to sudden demise of my grand mother I want to cancel my reservation. Can you help me with that?
user
Ok, may I know your good name?
assistant
My name is Kathleen Walker.
user
 Please wait I will revert you in a  moment.
assistant
Ok, take your time.
user
We found reservation on your name and it is being cancelled.
assistant
Thank you for helping me.
user
 Thank you for availing us.
assistant