Hi.
user
Hello, how may I help you?
assistant
Can you help to change my reservation to next week?
user
Sure, may I know your name?
assistant
Sure, my name is Katherine Hernandez.
user
Wait a minute.
assistant
Sure.
user
Sorry, there was no reservation found on your name.
assistant
No issues, thank you for your time.
user
Thank you for choosing us.
assistant