Hello.
user
Hello, how may I help you?
assistant
Due to heavy rain cricket match got postponed, so I need to change my existing reservation. Can you please help me?
user
Sure, can I know your name please?
assistant
My name is Emily Jackson.
user
Please wait for a while.
assistant
Sure, take your own time.
user
Sorry Emily, there is no active reservation found with your name in our records.
assistant
No issues. Thank you for checking.
user
Most welcome.
assistant