Hi, I am Kenneth Lee.
user
Hello, how may I support you today?
assistant
I want to cancel my existing reservation as my tour with my family got cancelled.
user
Sure, just a moment I will check the flight and get back to you.
assistant
Ok, take your time.
user
Thank you for reaching us. Sorry, No reservation found on your name.
assistant
Ok, Thank you.
user
Thank you.
assistant