Hello, I am Barbara Young.
user
Hello, How can I be your helping hand?
assistant
I want to change my existing reservation due to some health issues, can you please help me with that?
user
Sure, I can help you in that. Please wait, let me check your reservation status.
assistant
Sure.
user
Thanks for your time. Sorry Barbara Young, there is no active reservation on your name to change it.
assistant
Ok, not an issue. Thank you for your information.
user
Thanks for approaching us.
assistant