Hello, I am Richard Walker.
user
Hello, how can I serve you?
assistant
I need to change my existing reservation due to postpone of my document verification in office. Can you please help me with changing?
user
Sure, please wait a moment I will check and let you know.
assistant
Sure.
user
Sorry, we did not found reservation on your name.
assistant
Not an issue, thank you for sharing the information.
user
Thank you for reaching us.
assistant