Hello.
user
Hello. How may I aid you today?
assistant
Please help me in changing my recent reservation.
user
Sure, we are here to help you. I need some basic information to check your ticket details, can you please tell me your full name?
assistant
Thank you. Andrew Walker here.
user
Ok, please wait a minute I will get back to you with the present status.
assistant
Sure.
user
I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for approaching us.
assistant