Hello.
user
Hello, how may I amend you today?
assistant
 I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you please cancel my reservation?
user
Sure, to proceed further may I know your name?
assistant
Sure, I am Anthony Johnson.
user
Ok, please wait.
assistant
Ok, I will wait.
user
Thanks for your time, there was no reservation found on your name.
assistant
Ok, Thank you for your help.
user
Thank you for opting us.
assistant