Hi.
user
Hello.
assistant
I am Debra Wilson.
user
How can I assist you at this moment?
assistant
Can you help me in cancelling my recent reservation, as my exam is postponed?
user
Sure, I will help you with this. Please give me a moment while I check your reservation status.
assistant
Sure.
user
Debra Wilson, there is no active reservation found under your name in our database.
assistant
That's ok, thank you.
user
Thank you for contacting us.
assistant