Hello. I am Amanda Thomas.
user
Hello. How may I help you?
assistant
Owing, an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, please wait for a moment.
assistant
Ok, I will wait for your information.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant