Hello.
user
Hello, how may I help you?
assistant
My health is upset so I would like to cancel my trip.
user
OK, may I know your name to proceed further?
assistant
I am Scott Carter.
user
Thank you, please wait I will check the status and revert you.
assistant
Ok.
user
Thank you for waiting, no reservation found on your name. Thank you for contacting us, have a good day.
assistant
Ok, Thanks for your information.
user