Hello.
user
Hello. How can I aid you?
assistant
I would like to change my existing reservation due to postpone of my conference. Could you please help me?
user
Sure, I will help you. May I know your name to proceed further?
assistant
I am Dennis Baker.
user
Please wait a moment while I check the status.
assistant
Sure, I will wait.
user
Thank you for waiting. Dennis Baker, regret to inform that there is no active reservation found under your name to amend.
assistant
No worries, thank you for the information.
user
Thank you for reaching us.
assistant