Hello.
user
Hello.
assistant
I am Carolyn Gonzalez.
user
How may I assist you?
assistant
I need to change my reservation due to my planned event got postponed. So please help me with that.
user
Sure, I will help you with that. Please wait a moment, Carolyn.
assistant
Thank you for accepting my request. I will wait for your response.
user
Carolyn, no reservation has been found on your name.
assistant
Oh! It may not be booked properly due to server issue. Thank you for your time.
user
Thank you for choosing us.
assistant
Most welcome.
user