Hello.
user
Hello, how may I assist you today?
assistant
Can you aid me to change my reservation due to urgent meeting in my office?
user
Sure, can I know your name?
assistant
Kenneth Thomas here.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
No issue. Thank you.
user
Thank you for reaching us.
assistant