Hello.
user
Hello. How may I aid you?
assistant
My name is Andrew Hernandez.
user
Ok.
assistant
Owing an emergency, I want to cancel my reservation.
user
Sure, I will help you.
assistant
Thank you.
user
Sorry, no reservation found with your name to cancel your reservation.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant
Welcome.
user