Hello. I'm Ronald Williams.
user
Hello. Glad to meet you Ronald. In which way I can help you today?
assistant
I want to do some changes in my existing reservation because I did not get the concert tickets, so planning to travel on another date, can you please help me?
user
Sure, I am happy to help you with that.
assistant
That's nice.
user
Please give me a minute to check previous reservation status. Thank you for waiting. Ok Ronald, your reservation has found.
assistant
Ok.
user
Please provide me your changed travel dates.
assistant
I want to fly on 09/09 and 09/11. I want to travel in a direct flight.
user
Let me know airport codes of your changed locations.
assistant
I want to travel from HOU to SEA.
user
Sorry for the inconvenience, there is no flight available to you with connection 0.
assistant
That's Ok. I'll find another way to reach there.
user
Thank you for contacting us.
assistant
Thank you for your help.
user
Have a great day.
assistant