Hello, I am Amanda Edwards.
user
Hello, how may I help you today?
assistant
My appointment with doctor got postponed, so I want to change my existing reservation. Can you please help me with that?
user
Ok, hold on for a moment I will get back to you.
assistant
Ok.
user
Thanks for holding on, we are sorry to say you that we have not found any reservation on your given name.
assistant
Ok, no issues. Thanks for providing your information.
user
Ok, thanks for choosing us.
assistant