Hi.
user
Hello, how can I help you today?
assistant
Can you please help me to change my existing reservation?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
I am Jacob Garcia.
user
Thank you. Please be online for a while. I will check your reservation status and get back to you.
assistant
Sure.
user
I am sorry to say you that there is no reservation found under your name in our database.
assistant
It's ok, thank you.
user
Thank you for reaching us.
assistant