Hi.
user
Hello, How exactly I can serve you the best today?
assistant
Due to sudden change in my trip to another location, I would like to do some changes in existing my reservation. Can you please help me out?
user
Sure, may I know your name to check the current status?
assistant
Edward White here.
user
Ok, please wait for a minute.
assistant
Sure.
user
Sorry, we found that there was no reservation on your name.
assistant
It's ok, thank you for checking.
user
Thank you for opting us.
assistant