Hi.
user
Hello. How may I serve you now?
assistant
I am Kathleen Young. I need to change my existing reservation, Can you please help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please, wait a while.
assistant
Sure.
user
Thank you for being patience. Sorry to inform you that, there is no reservation found on your name.
assistant
Ok, no problem.
user
Ok, thank you for approaching us.
assistant
Thanks for your information.
user