Hello.
user
Hello. How may I help you?
assistant
My holiday vacation has been postponed, can you please help me for changing my existing reservation?
user
Sure. May I know your name?
assistant
Sure, my name is Stephanie Carter.
user
OK. Sorry to say, there is no reservation found on your name.
assistant
OK, It's fine. Thank you for your information.
user
Thank you for contacting us.
assistant