Hi.
user
Hello, how may I be your helping hand?
assistant
Due to the sudden demise of my granddad. I want to change my existing reservation.
user
Sure, please provide your name.
assistant
Sure, Brandon Lee here.
user
Please, wait for couple of minutes.
assistant
Sure.
user
No reservation found on your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant