Hi.
user
Hello. How can I assist you?
assistant
Due to bad weather conditions, I want to change my existing reservation. Can you help me out?
user
Sure, can I know your name for checking the reservation status?
assistant
Sure, my name is Kevin Collins.
user
Sorry Kevin, there is no reservation available on your name.
assistant
That's ok, thank you for the information.
user
You are welcome.
assistant