Hello.
user
Hello.
assistant
I'm Nancy Nelson.
user
How may I help you?
assistant
I was fallen sick due to bad weather in my area, so I would like to cancel my recent reservation.
user
Let me check your details, weather your reservation is existed or not.
assistant
Sure.
user
Sorry Nancy, there is no reservation found under your name.
assistant
That's ok, I think my reservation is not done properly.
user
That's fine, thank you for your choosing us.
assistant
You are welcome.
user