Hello.
user
Hello, how can I help you?
assistant
I want to cancel my reservation, can you help me with that?
user
Sure may I know your name to check the reservation?
assistant
Sure, Matthew Roberts here.
user
We found a reservation, shall I proceed with cancelling?
assistant
Yes, please cancel it.
user
Your reservation has been cancelled.
assistant
Thank you for the help.
user
Thank you.
assistant