Hello.
user
Hello. How may I assist you at this moment?
assistant
Benjamin Perez here. I want to cancel my reservation due to tornado in my place.
user
Sure, I will help you with that, please hold on for a moment to check your reservation status.
assistant
Ok.
user
There is no any active reservation with your name in my database.
assistant
It's ok, thank you for checking.
user
It's my pleasure.
assistant