Hello.
user
Hello, can you please mention your concern?
assistant
I need to change my reservation due to sudden change in my plan. Can you please aid me?
user
Ok, may I know your name to check with your existing reservation?
assistant
Charles Roberts here.
user
Can you please be on hold for a moment please?
assistant
Sure.
user
Charles Roberts, I am very apologetic to inform you this news, but there is no active reservation found by your name in our agency database.
assistant
No problem, thank you for helping me.
user
Thank you for connecting with our agency today. Have a nice day.
assistant