Hello.
user
Hello, how can I assist you?
assistant
Thomas Campbell here.
user
Yes, Thomas.
assistant
Owing an emergency, I want to cancel my reservation. Can you please help me?
user
Sure, wait a minute while I'll check your reservation status.
assistant
Thank you.
user
I have found your reservation and I cancelled it successfully.
assistant
Thank you for the help in cancelling my ticket.
user
Welcome, thank you for reaching us.
assistant