Hello.
user
Hello. How may I serve you?
assistant
I just want to cancel my reservation, as my Grandmother is not feeling well, so I need to take care of her. Can you please cancel my ticket on the name of Benjamin Robinson?
user
Sure, please wait a moment.
assistant
Sure.
user
Thanks for your time, we found a reservation on your name. Shall I cancel it?
assistant
Sure, you can proceed to cancel.
user
Your reservation has been cancelled.
assistant
Thanks for your help.
user
Thank you for reaching us.
assistant