Hello.
user
Hello, how may I help you?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you please help me in that?
user
Sure, may I know your name please?
assistant
Myself Andrew Taylor.
user
Wait a while.
assistant
Ok.
user
Thank you for your time, we did not find any active reservation in your name to cancel.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant