Hi.
user
Hello. How can I assist you today?
assistant
Can you help me in changing my recent reservation, as my interview is cancelled?
user
Sure, may I know your name to proceed further?
assistant
Check under the name Sharon Perez.
user
Please allow me a moment.
assistant
Sure.
user
There is a no reservation found under your name.
assistant
That's ok, thank you.
user
Thank you for contacting us.
assistant