Hi.
user
Hello. How can I assist you today?
assistant
Could you please change my existing reservation due to postpone of my trip?
user
Sure, may I know your name to check for the previous reservation?
assistant
My name is Stephanie Martinez.
user
Please allow me a moment.
assistant
Sure.
user
There is no reservation found under your name in our data base.
assistant
Not a problem, thank you for the information.
user
Thank you for contacting us.
assistant