Hello.
user
Hello. How can I assist you?
assistant
I need to change my reservation due to my planned event got postponed so please help me with that.
user
Sure, I will help you with this.
assistant
Thank you.
user
Can you please provide the name on which you have done the reservation previously?
assistant
Sure, please check with my name Carolyn Mitchell.
user
Carolyn Mitchell, there is no active reservation found under your name in our database.
assistant
Oh! May be booking has not done properly.
user
Thank you for contacting us.
assistant
Anyway, thank you for your help.
user