Hi.
user
Hello, how may I help you today?
assistant
I want to cancel my reservation as my father is unwell, can you please do that for me?
user
Sure, I will help you with this.
assistant
Thank you.
user
May I know your good name please?
assistant
My name is Mark King.
user
Ok, please wait for a mean while.
assistant
Sure.
user
Sorry King, there is no reservation found as per your name to cancel your reservation.
assistant
Not an issue, thank you for the information.
user
You are welcome and have a great day.
assistant