Hello.
user
Hello. How can I assist you at this moment?
assistant
I am Melissa Green from New York. I want to do some changes in the existing reservation because my friends are not able to come on the those dates, can you please help me?
user
Ok Melissa, I am happy to help you with that.
assistant
Thank you for your positive response.
user
Please wait a moment to check your reservation status.
assistant
Ok.
user
Sorry Melissa Green, no reservation has found under your name to change it.
assistant
Ok, I think my previous reservation has not been booked properly at that time. Thank you for your information.
user
Thank you for choosing us, have a good day.
assistant