Hello.
user
Hello, how may I aid you today?
assistant
I want to cancel my recent reservation due to postpone of client meeting. Can you help me with that?
user
Sure, I am here to help you out.
assistant
Thank you.
user
Please allow me a moment.
assistant
Sure.
user
May I know your name to check the reservation status?
assistant
I am Anthony Phillips.
user
Sorry, there is no active reservation on  Anthony Phillips.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us.
assistant