Hello, Jack Wilson here.
user
Hello, how may I assist you today?
assistant
I got a chance in India idol but unfortunately I didn't get a chance in final. So, now I'm not going to Chicago where this event will be held. So, can you now cancel my ticket?
user
Sure, please wait for a minute.
assistant
Ok.
user
Thank you for your patience, I cannot find any reservation with your details.
assistant
It's ok. Thank you.
user
Thanks for contacting us.
assistant