Hi.
user
Hello. How may I assist you today?
assistant
I need to modify my reservation as I am not able to make my trip due to ill health. Can you please assist me about that?
user
Sure, can you please mention your name?
assistant
Sure, my name is Stephanie Hernandez.
user
Please wait a moment, let me check with your name in our database.
assistant
Sure, I will wait for your response.
user
Sorry, there are no active reservations on your given name to change.
assistant
Not an issue with that, anyways thank you for the information.
user
Thank you for reaching our service.
assistant