Hi.
user
Hello, how may I aid you?
assistant
I am Michelle Martinez. Owing an emergency want to cancel my reservation, can you help me with it please?
user
Sure, I am here to help you. Please wait for a while.
assistant
Ok.
user
 Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.
assistant
That's ok. Thank you for the response.
user
Thanks for your approach.
assistant