Hi.
user
Hello. May I please know your name?
assistant
My name is Justin Anderson.
user
Is there something I can help you with?
assistant
 I was fallen sick due to bad weather here in my area. So I would like to cancel my current reservation.
user
Sure, give me a minute. I am sorry to say that there is no reservation found on your name.
assistant
That's really sad.
user
Thank you for contacting us.
assistant
Most welcome.
user