Hello.
user
Hello, how may I be your helping hand today?
assistant
I am having some important work on the date I have booked the ticket previously.
user
Ok.
assistant
 Can you help me to cancel my ticket on the name of Patricia Jones?
user
Ok, please wait.
assistant
Sure.
user
We found your reservation and it has been cancelled successfully.
assistant
Thank you.
user
Thank you for choosing us.
assistant