Hello.
user
Hello, how may I help you?
assistant
As I am suddenly fallen sick due to bad weather I would like to cancel my recent reservation. Can you help me with cancellation on the name of Kimberly Lewis?
user
Sure, please wait for a while.
assistant
Sure.
user
Sorry, no reservation found on your given name.
assistant
That's Ok, thanks for your assistance.
user
Thank you for choosing us.
assistant