Hello.
user
Hello, how can I help you?
assistant
I would like to change my reservation as my exams got postponed, can you please help me out with that?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
May I know your name please?
assistant
Myself Brian Mitchell.
user
Please wait, I will check your reservation and revert back to you.
assistant
Sure, I will wait for your response.
user
We don't have any reservation with the name Brian Mitchell.
assistant
That's ok, no problem. Thank you for checking out.
user
Thank you.
assistant