Hello.
user
Hello.
assistant
Is this flight ticket booking agency?
user
Yes, welcome to our agency. How may I guide you today?
assistant
I need to cancel my reservation which I have done to participate in dance event but unfortunately dance event got cancelled. Can you help me?
user
Sure, I will help you on that.
assistant
Thanks.
user
Could you please provide your name to check your previous reservation status?
assistant
Sure, my name is Daniel Gonzalez.
user
Ok Daniel, please be on hold.
assistant
Ok.
user
Sorry Daniel, we regret that, there is no reservation found under your name in our records.
assistant
Oh, it's ok no problem.
user
Do you want to ask us anything else?
assistant
No thanks.
user
Ok, thank you for reaching us, have a great day.
assistant
Thanks for your information.
user
Welcome.
assistant