Hello.
user
Hello, how may I assist you today?
assistant
I want to cancel my reservation, due to bad weather at my source. Can you please help me with this?
user
Sure, we are glad to help you. May I know your name please to check the status of your reservation?
assistant
Sure, I am Anthony Hall from Boston.
user
Ok, please hold on a moment.
assistant
Sure.
user
Thanks for your time, no reservation was found on your name in the database.
assistant
Ok, Thank you for your help.
user
Thank you for choosing us.
assistant