Hello.
user
Hello, how may I help you today?
assistant
I want to change my existing reservation due to bad health issues. Can you help me in doing that?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name?
assistant
Sure, Dorothy Hernandez here.
user
Please wait a moment.
assistant
Sure.
user
Sorry to say that no reservation found on your given name.
assistant
Ok, not a problem. Thank you.
user
Thank you for approaching us.
assistant