Hello.
user
Hello, how may I aid you today from my end?
assistant
I am Jennifer Wilson. Due to heavy rains cricket match got postponed, so I need to change my existing reservation. Can you please help me?
user
Sure, I am here to help you out. Please allow me a moment.
assistant
Sure, take your own time.
user
Sorry Jennifer Wilson, there is no active reservation on your name.
assistant
That's ok, thank you for checking.
user
Thank your reaching us.
assistant