Hi.
user
Hello. Help me with your name please?
assistant
Owing to an emergency, I need to change my earlier reservation. Can you please help me with that?
user
Sure.
assistant
I am Paul Allen.
user
Ok, Paul Allen. You have no reservation with your name to change the reservation.
assistant
Not an issue, thank you for the information.
user
Thanks for picking us. Have a great day.
assistant