Hi.
user
Hello. How may I assist you now?
assistant
Owing to an emergency, my FIFA tournament got postponed, so I want you to change my existing reservation.
user
Sure, I am glad to help you with that. Can I know your name to check your previous reservation?
assistant
Sure, Ronald Adams here.
user
Please be on hold to check.
assistant
Sure.
user
We regret to inform you that, there is no reservation available on your name in our records.
assistant
Ok, no worries at all. Thank you for your information.
user
Thank you for approaching us, have a great day.
assistant