Hi.
user
Hello, how may I help you today?
assistant
I am Nicole Hernandez. I want to cancel my recent reservation, because I want to travel  with my friends by road. Can you help me with it please?
user
Sure, please wait a minute.
assistant
Ok.
user
Sorry, we could not find any reservation on your name in our database.
assistant
That's ok. Thank you for the response.
user
Thank you for reaching us.
assistant