Hi. I am Mark Evans.
user
Hello. How may I help you?
assistant
Can you help me cancelling my recent reservation, because the climate is not good to travel?
user
Sure, I will assist you.
assistant
Thank you.
user
Please wait a moment.
assistant
Ok, I will wait for your reply.
user
Sorry for the inconvenience, there is no reservation found on your name.
assistant
Oh! It's ok, no problem. Thank you for your services.
user
May I know your name?
assistant
Mark Evans here.
user