Hello.
user
Hello, may I know how best I can help you today?
assistant
Can you help me in cancelling my recent reservation?
user
 Sure, I can cancel your reservation right now. Before that I need to know your good name please?
assistant
I am Mary Nelson.
user
Ok, Please stay online, I will check the previous list and revert to you.
assistant
Ok.
user
Thanks for remaining so positive. We are sorry to say that, there is no active reservation found on your name.
assistant
Its ok, thank you for your assistance.
user
Thanks for reaching us.
assistant