Hello.
user
Hello.
assistant
My name is Jonathan Young.
user
How may I guide you Jonathan?
assistant
Recently I met with an accident, so I can't take flight on 06/12. Can you please help me in changing my reservation?
user
That's so sad to hear. Sure, I can help you with that. I'm sorry to inform you that there are no reservations with your name.
assistant
That's fine. Thank you for your time.
user
Thank you Jonathan, have a great day.
assistant