Hi.
user
Hello, how can I help you?
assistant
I want to cancel my reservation as my plan to go for shopping got cancelled. Can you help me in changing?
user
Sure, may I have your name please?
assistant
I am Gregory Gonzalez.
user
Sure, please let me check with the status of your reservation.
assistant
Ok.
user
There is no reservation found with your name.
assistant
It's Ok. Thanks for your response.
user
Have a nice day.
assistant