Hello.
user
Hello. How may I assist you for the day?
assistant
I am Carolyn Anderson. I am planning to change an existing reservation, due to some urgent work. Can you please change my ticket?
user
Ok, please allow me to check with your existing reservation for a moment. I am so sorry to inform you but there is no reservation found by your name. Sorry for the inconvenience.
assistant
That's fine. Thank you for your information.
user
Thank you for consulting with our services, have a great day.
assistant