Hi.
user
Hello, how may I assist you today?
assistant
I want to cancel my reservation due to heavy snowfall at my destination, can you please help me with that?
user
Sure, may I know your name for the cancellation process?
assistant
Brenda White here.
user
Sorry as per your concern I can not amend your reservation as your reservation is not found as per our records.
assistant
That's ok, thank you for checking.
user