Hello.
user
Hello. What assistance do you need from our agency?
assistant
I have to cancel my reservation due to my planned trip got cancelled because of financial issues. Can you please help me with that?
user
Sure, I can help you to cancel your existing reservation.
assistant
Thank you.
user
May I know your name please?
assistant
Please check my reservation with my name Kenneth Edwards.
user
Ok, please give me a minute.
assistant
Sure, take your time.
user
Sorry to inform you that, there is no reservation found with your name.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
You are welcome Kenneth Edwards. Thank you for reaching our travel agency.
assistant
Most welcome.
user