Hello.
user
Hello. How may I help you?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.
user
Ok, please provide your name to check your reservation status.
assistant
Sure, myself Jessica Brown.
user
Jessica, there is no flight reserved with your name to cancel it.
assistant
Oh! It may not be booked properly due to technical issues.
user
Welcome Jessica Brown.
assistant
Anyway, thank you for your time.
user