Hello.
user
Hello. How may I aid you?
assistant
I would like to cancel my ticket which is reserved on my name Eric Gonzalez, because of health issue.
user
Ok.
assistant
Can you help me in this?
user
Sure, please wait a while.
assistant
Sure.
user
Thanks for waiting, we found a reservation on your name. Shall I cancel it?
assistant
Sure, you can proceed.
user
Your reservation has been cancelled.
assistant
Thank you.
user
Thank you for choosing us.
assistant