Hello. I am Karen Phillips.
user
Hello, How can I respond to your request?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, I can help you in that.
assistant
Thank you.
user
Please stay online, I will check the previous list and revert to you.
assistant
Ok, take your time.
user
We are sorry to specify that, there is no active reservation found on your name.
assistant
That's ok, no problem. Anyway thank you for your information.
user
Thanks for contacting us.
assistant