Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my reservation due to heavy rains at my destination place, so please help me.
user
Sure, can I have your name please?
assistant
Sure, I am Jason Allen.
user
Ok, please wait for a while.
assistant
Sure.
user
Thank you for waiting, there is no active reservation on your given name.
assistant
No worries, thank you for your effort.
user
Thank you for opting us.
assistant