Hello, I am Rebecca Hernandez.
user
Hello, how can I help you?
assistant
I want to cancel my recent reservation due to the ongoing tornado at my destination. Please help me with that?
user
Sure, please wait for a moment.
assistant
OK.
user
Thank you for being patient, we are sorry to say that there is no reservation found on your name.
assistant
Ok, thank you for your assistance.
user
Thank you for choosing us.
assistant