Hello.
user
Hello, how may I help you today?
assistant
I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
user
Sure, I am here to help you with this. May I know your name please?
assistant
Thomas Allen here.
user
Ok, please wait for a mean while.
assistant
Sure.
user
Sorry Allen, there is no active reservation found as per your name to cancel it in your database.
assistant
No problem, Thanks for the information.
user
You are welcome.
assistant