Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation due to sudden postpone of my exams. Can you help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please share your good name?
assistant
Rachel Williams here.
user
Please wait for a while.
assistant
Sure.
user
Sorry, no reservation found on your given name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for choosing us.
assistant