Hello, I am Angela Nelson.
user
Hello, how may I help you now?
assistant
I want to cancel my recent reservation, due to heavy rainfall at my source. Can you help me with cancellation?
user
Sure, we are pleased to help you.
assistant
Thank you.
user
Please wait for a couple of minutes.
assistant
Sure.
user
Thank you for waiting, no reservation was found based on your name.
assistant
That's Ok, thanks for your help.
user
Thank you for choosing us.
assistant