Hi.
user
Hello, do you need any help from us?
assistant
Could you please help me to cancel my recent reservation due to my health issue?
user
Sure, could I have your name please?
assistant
My name is Christopher Edwards.
user
Ok, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
Not a problem, thank you.
user
You are welcome, have a great day.
assistant