Hello. I am Ashley Thomas.
user
Hello, how may I help you the best today?
assistant
 I want to change my reservation due to heavy floods. Can you help me in changing?
user
Ok, I can help you. Please wait, I will check your reservation and revert to you.
assistant
 Ok.
user
Sorry, we did not find your reservation on your name.
assistant
 OK, no problem.
user
Thanks for approaching us, have a nice day.
assistant
Thank you for your response.
user