Hello.
user
Hello. What help can I assist for you?
assistant
I want to change my reservation, due to some health problems I am unable to travel those dates, can you please change my reservation?
user
Ok, I am oblige to help you. Can you please tell me your name?
assistant
Thanks, my name is Brenda Jones.
user
Sorry Jones, no reservation found on your name in my database.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Most welcome.
assistant