Hello.
user
Hello.
assistant
I am Lisa Clark.
user
Lisa, how can I assist you?
assistant
I want to change my existing reservation, due to heavy rainfall in Seattle.
user
Please give me a moment to check your ticket status.
assistant
Sure, take your time.
user
Sorry, no reservation found by your name.
assistant
That's ok, thank you for your information.
user
Thank you for contacting us.
assistant