Hello.
user
Hello, how can I assist you?
assistant
I am Emily Hill. I want to cancel my reservation as I need to stay back in own city due to hails on roads and heavy snow. Can you help me?
user
Sure, please provide me your name.
assistant
I have mentioned above.
user
There is no reservation found with your name.
assistant
No issue, thank you.
user
Thank you.
assistant