Hello.
user
Hello. How may I assist you at this moment?
assistant
Actually my Snooker's competition is postponed so that I want to change my existing reservation. Can you help me?
user
Sure, I am happy to help you in changing the details. May I know your good name to check the ticket status?
assistant
Thank you. Mark Williams.
user
Ok, please be on hold for a minute.
assistant
Sure, take your own time.
user
Sorry to inform you that, there is no active reservation with your name in our database to change the details.
assistant
Ok, not an issue. Thank you for your information.
user
You are most welcome. Thank you for approaching us.
assistant