Hi.
user
Hello, how may I aid you?
assistant
Owing to an emergency, I want to change my reservation. can you please help me with that?
user
Sure, may I know your name?
assistant
I am Christine Evans.
user
Please give me a moment to check your ticket status.
assistant
Ok.
user
Sorry Christine Evans, no reservation is available by your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for choosing us.
assistant