Hi.
user
Hello, how best I can serve you today?
assistant
Can you please cancel my recent reservation? As my planned trip has been cancelled due to some issues.
user
Sure, we are here to help you. May I know your name please?
assistant
Thanks for accepting my request. My name is Nancy Moore.
user
Ok, please be on hold.
assistant
Sure, I'll be online.
user
Sorry, we could not find any reservation on your name.
assistant
Oh! May be something went wrong while I was booking the ticket. Thank you anyways.
user
Thank you for choosing us.
assistant