Hi.
user
Hello.
assistant
 I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
user
Sure, may I know your name to check for the previous reservation?
assistant
Sure, myself Patrick White.
user
Please allow me a moment.
assistant
Sure.
user
There is no reservation found under your name in our data base.
assistant
It's ok, thank you.
user
Thank you for contacting us.
assistant