Hello.
user
Hello. How may I help you?
assistant
Owing to emergency I want to cancel my recent reservation, can you help me with that?
user
Sure.
assistant
Thank you.
user
May I know your name please?
assistant
I am Michelle Jones.
user
Wait for a moment please.
assistant
Sure.
user
Thanks for your time. I am sorry could not find your flight reservation to cancel it.
assistant
No problem, thank you for the checking.
user
Thank you.
assistant