Hello.
user
Hello, how may I assist you for today?
assistant
Myself Mark Nelson. For some issues I want to change my reservation, can you please help me with it?
user
Sure, I am here to help you. Please wait for a moment to check your details in my records. Sorry Mark, there is no reservation found on your name.
assistant
It's ok. Thank you for the information?
user
Thank you for reaching us, have a nice day.
assistant