Hi.
user
Hello, how may I aid you at this moment?
assistant
I am Timothy Gonzalez. Will you please change my existing reservation as my plan to meet my friend got postponed?
user
Sure, please wait for couple of minutes.
assistant
Sure.
user
Sorry, there is no reservation found on your name to change.
assistant
It's ok, not an issue. Thank you for the information.
user
Thank you for contacting us.
assistant