Hi.
user
Hello. How may I help you?
assistant
I want to change my existing reservation. Can you help me with that one?
user
Sure, I am happy to help you with that Could you please tell me your full name please?
assistant
Sure, Barbara Anderson here.
user
Ok, can I put the conversation on hold for a minute?
assistant
Sure.
user
I regret to inform you that, there is no active reservation found on your name to change the ticket details.
assistant
No issues, thank you for the information.
user
You are most welcome. Thank you for approaching us.
assistant