Hi.
user
Hello, how can I help you today?
assistant
I want to change my reservation, can you help me in changing?
user
Sure, I am here to help you out. Please provide me your name to check the reservation status.
assistant
I am Dorothy Robinson.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on you given name.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant