Hello.
user
Hello, how can I give assistance to you?
assistant
Due to some personal work, I want to cancel my reservation. Can you please check my reservation which was made on the name of Kathleen Perez?
user
Sure, we are glad to help you to cancel your reservation. Ok, please wait for a while.
assistant
Sure, I will wait.
user
Thanks for waiting, there was no reservation found on your name.
assistant
Ok. Thank you for your help.
user
Thank you for choosing us.
assistant