Hello.
user
Hello, how can I best serve you today?
assistant
I have made a reservation one week back, but I need to cancel my reservation. Can you help me with cancelling?
user
Sure, that's what I am here. Can you please specify your good name please?
assistant
Amy Hall is my name.
user
Ok, please wait for some time.
assistant
Sure.
user
Unfortunately, there is no active reservation found on your name.
assistant
Ok, no issues. Thanks for your service.
user
Thanks for choosing us.
assistant