Hello.
user
Hello. How can I help you?
assistant
Owing to an emergency, I would like to change my existing reservation. Can you help me?
user
Can you please provide the name on which the reservation has been confirmed?
assistant
Please check with the name Kenneth Harris.
user
Sorry, there is no reservation found by the name that you have provided.
assistant
Its ok, thank you for the information.
user
Thank you and have a nice day.
assistant