Hi.
user
Hello. How can I help you today?
assistant
 I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me with that?
user
Can I have your name please?
assistant
I am Cynthia Smith.
user
There was no reservation found with your given name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for availing us.
assistant