Hello.
user
Hello, how best I can support you now?
assistant
My friend make a reservation for Orlando to spend holiday with me, now he is ill and our planed cancelled. Could you please aid me with cancellation?
user
Sure, I am here to help you. To proceed further, we need your name.
assistant
Sure, you can check my reservation on the name of Emily Nelson.
user
Thanks for your name, please wait.
assistant
Sure.
user
Thank you for waiting, no reservation was found on your name to cancel.
assistant
That's Ok, thanks for your service.
user
Thank you for reaching us.
assistant