Hello. My name is Carol Anderson.
user
Hello, Good Morning. How may I guide you?
assistant
I booked a ticket to NYC but due to bad weather, I want to cancel my trip.
user
Sure, please hold on for a minute, let me check.
assistant
Ok.
user
I am sorry to inform you that there are no reservations matching with your name.
assistant
That's ok. Thank you.
user
Thank you.
assistant