Hello.
user
Hello. How can I assist you at this moment?
assistant
I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?
user
May I know your name for checking your reservation status?
assistant
Sure, my name is Brian Harris.
user
Ok, hold on a moment, I will check your reservation status.
assistant
Ok, take your time.
user
There is no previous reservation found on your name in our data base.
assistant
Oh! I think something went wrong due to server issue. Anyway, thank you for the information.
user
You are welcome.
assistant