Hello.
user
Hello.
assistant
Emily Lee here.
user
How may I help you today?
assistant
I want to cancel my ticket due to snow storm in my hometown.
user
Please hold on for a while.
assistant
Sure.
user
Thank's for your patience. Sorry to say, there is no reservation found under your name in our database.
assistant
No problem, thank you.
user
Thank you for choosing our agency, have a nice day.
assistant