Hello.
user
Hello, How can I respond to your request?
assistant
 Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me with that?
user
Sure, that is what I am here. May I know your good name please?
assistant
Sure, my name is Anthony Brown.
user
Thanks for providing your name.
assistant
Sure.
user
Please wait for sometime.
assistant
Ok.
user
Sorry to say that there is no reservation found on your name.
assistant
That's Ok, thanks for your response.
user
Thanks for opting us, have a nice day.
assistant