Hi. I am Dorothy Wright.
user
Hello, Please inform me, How may I assist you the day?
assistant
Due to sudden demise of my grandfather, I want to cancel my trip. Can you please help me with that?
user
Sure, I can help you in that.
assistant
Thank you.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry to inform that, there is no active reservation found on your name.
assistant
No issues. Thank you for your quick response.
user
Thanks for consulting us, have a nice day.
assistant