Hi.
user
Hello, good morning! How can I assist you?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, I'm glad to help you with that. May I know the name on which you did the previous reservation?
assistant
I am Thomas Mitchell.
user
Ok, please wait while I'll check your reservation status.
assistant
Sure.
user
Thomas Mitchell, there is no active reservation found under your name to do cancellation.
assistant
Ok, no issues. Thanks for the information.
user
My pleasure, thank you for reaching us.
assistant