Hi.
user
Hello.
assistant
I am Donald Garcia.
user
How may I assist you today?
assistant
Please cancel my recent reservation as my exam got cancelled.
user
Sure, please wait for a minute.
assistant
Thank you.
user
Thanks for your precious time but, your name is not found in the reservation list.
assistant
Ok, Not an issue. Thanks for the information.
user
Thank you for choosing us.
assistant