Hello.
user
Hello, how may I assist you?
assistant
Can you please help me in changing my existing reservation?
user
Sure, may I know your good name please?
assistant
Mary Turner here.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our database to change.
assistant
Ok, no worries at all. Thank you.
user
Thank you for approaching us.
assistant