Hello.
user
Hello. How may I aid you?
assistant
I want your help in making some changes in my existing reservation, due to the busy schedule on my previously planned dates. Can you please help me with this?
user
Sure, please give me a moment to check your ticket status.
assistant
Sure, I am Carolyn Mitchell.
user
Sorry Carolyn Mitchell, no reservation is available by your name.
assistant
Ok, Thank you.
user
Thank you for reaching us.
assistant