Hi.
user
Hello, how may I assist you today?
assistant
I want to change an existing reservation due to sudden change in my trip.
user
Sure, may I know your name for checking the current status?
assistant
I am Kenneth Thompson.
user
Thank you for providing your name, please wait for a minute.
assistant
Ok.
user
Unfortunately there is no reservation found with your name.
assistant
No issue. Thank you for your service.
user
Thank you for reaching us.
assistant