Hi.
user
Hello. How may I help you?
assistant
My name is Sandra Edwards, I would like to cancel my reservation due to financial issues.
user
Please wait a moment, let me check the status of your reservation.
assistant
Sure, take your time.
user
Thanks for your time, I have checked your status in our database but there is no reservation found under your name to cancel it.
assistant
That's fine, thank you for checking.
user
Welcome, have a nice day.
assistant