Hello.
user
Hello. How can I help you now?
assistant
I want to cancel my reservation as my project got ramp down, Can you help me with that?
user
Sure, I am happy to help you. May I know your good name to proceed further?
assistant
I am Steven Green.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry for the inconvenience, we have not found any active reservation on your name in our records.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant