Hi,.
user
Hello, how may I assist you?
assistant
 I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me with that?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your name?
assistant
I am Jonathan Hernandez.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for choosing us.
assistant