Hi.
user
Hello, how may I assist you today?
assistant
Could you please cancel my recent reservation due to my health issue?
user
Sure, may I know your name for the cancellation process?
assistant
My name is Janet Anderson.
user
Thank you, please hold for a while.
assistant
Sure.
user
Sorry, we couldn't find a reservation on your name to cancel.
assistant
Not an issue, thank you for the information.
user
Welcome, thank you for reaching us.
assistant