Hello.
user
Hello, how can I help you?
assistant
Owing to emergency I want to cancel my recent reservation, can you help me with that?
user
Sure, we are glad to help you. Please provide your good name.
assistant
I am Katherine Jones.
user
Sorry, there is no active reservation on your name in our data.
assistant
No problem, thank you for the checking.
user
Thank you for availing us.
assistant