Hello.
user
Hello, how can I guide you today?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, I am here to help you. May I know your good name?
assistant
Angela Robinson here.
user
Please hold on.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
No problem, Thanks for the information.
user
Thank you for connecting with us.
assistant