Hi.
user
Hello,. How may I aid you today?
assistant
Due to an emergency issue, I need to cancel my reservation which I have made it earlier. Can you aid me in cancellation?
user
Sure, may I know your good name?
assistant
My name is Daniel Martinez.
user
Please standby.
assistant
OK.
user
Sorry, we did not find any reservation in your name.
assistant
Ok, may be I have done with other agency. Anyhow thanks for the information.
user
Thank you for reaching us.
assistant