Hello.
user
Hello.
assistant
My name is Raymond Walker and I want to cancel my reservation. Can you please help me?
user
Fine, I can help you with that. Please wait for a while.
assistant
Sure.
user
Raymond Walker, there is no reservation found active under your name to do cancellation.
assistant
Ok, thank you for the information.
user
Thank you for choosing us, have a nice day.
assistant