Hello.
user
Hello. How may I guide you?
assistant
My name is Nicholas Edwards.
user
Ok.
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I will help you.
assistant
Thank you.
user
Please wait a moment. Sorry, no reservation found on your name.
assistant
That's ok, thank you for checking.
user
Welcome, have a nice day.
assistant