Hi.
user
Hello, how can I help you today?
assistant
I need to amend my reservation, can you help me out?
user
Sure, can you mention the name on which ticket was reserved?
assistant
Myself Carol Adams.
user
Please wait.
assistant
Ok.
user
Sorry, your name is not found on the agency reservation list.
assistant
That's ok, not an issue. Thank you for your help.
user
Thank you for reaching us.
assistant