Hello.
user
Hello, how can I best assist you now?
assistant
Due to some emergency, I need to change my existing reservation. Can you help me in doing that?
user
Sure, I can help you in that.
assistant
Thank you.
user
May I know your good name please to track the details?
assistant
I am Raymond Allen.
user
Ok, please wait for a while.
assistant
Sure.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
Ok, not an issue. Thank you for the information.
user
Thanks for approaching us, wish you a great day.
assistant