Hi.
user
Hello, how may I serve you?
assistant
Can you please help me in changing my reservation?
user
Sure, will you please let me know your name?
assistant
Lisa Johnson.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no reservation found active under your name in our data base.
assistant
No worries, thank you.
user
Thank you for approaching us.
assistant