Hello.
user
Hello, how may I help you?
assistant
My name is Kathleen Harris. I want to do some modification in my existing reservation, can you please help me for that?
user
Sure, please give me a moment.
assistant
Ok, take your time.
user
Sorry, no ticket is showing under your name.
assistant
That's ok, thank you for checking.
user
Thank you for approaching us.
assistant
Welcome.
user