Hello.
user
Hello, how may I assist you today?
assistant
I am Cynthia Leis, I want to cancel my ticket as my plan to visit Atlanta but due to heavy snow fall every thing is closed at destination. Can you cancel my ticket?
user
Sure, we are here to help you. Please wait a moment.
assistant
Ok.
user
Thank you for your time, sorry, no reservation found with provided name.
assistant
Thank you for the information.
user
Thank you for picking us.
assistant