Hello.
user
Hello, how can I render you today?
assistant
I am Melissa Rodriguez.
user
Ok.
assistant
Owing to an emergency, I want to cancel my recent reservation.
user
Sure, I will help you with that. Please wait a while.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
No problem, thank you for your help.
user
Thank you for choosing us.
assistant