Hi.
user
Hello. How can I assist you today?
assistant
I am planning to change my reservation, can you help me in that?
user
Sure, I will assist you with that. May I know your name for further process?
assistant
I am Melissa Hill.
user
Ok, please hold on a moment.
assistant
Ok.
user
There is no previous reservation available under your name.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant