Hello. Mary Moore here.
user
Hello Mary, what service you are expecting from my side?
assistant
Due to some personal issue, I am unable to travel. Please can you cancel my ticket?
user
Sure, just wait for a while.
assistant
Ok.
user
Sorry Mary, there is no reservation found with your name in our records.
assistant
It;s ok. Thank you for your help.
user
Most welcome.
assistant