Hello.
user
Hello, how can I amend you today?
assistant
Due to some health issue, I am unable to travel to New York. Can you please change my reservation?
user
Sure, we are here to change your reservation. Let me know your name.
assistant
Sure, I am Charles Carter.
user
Ok, please wait for a moment.
assistant
Sure, I will wait.
user
Thanks for waiting, there was no reservation found on your name.
assistant
Ok, Thank you for your service.
user
Thank you for choosing us.
assistant