Hi.
user
Hello, how can I assist you?
assistant
Can you please change my recent reservation? As my planned trip has been postponed.
user
Sure, I am here to help you for this. May I know your name please?
assistant
Sure, my name is Patricia Jones.
user
Please wait for a couple of minutes.
assistant
Sure.
user
Sorry for inconvenience, no reservation is found under your name to change.
assistant
That's fine, thank you anyways.
user
Thank you very much for approaching our agency.
assistant