Hello.
user
Hello. How may I help you?
assistant
Please change my existing reservation, due to sudden work at my office.
user
Please help me with your name.
assistant
Sure, I am Melissa Collins.
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
Ok, Thank you.
user
Thank you for reaching us.
assistant