Hello.
user
Hello, how may I help you?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Ok, may I know your name to check with your previous booking?
assistant
My reservation was done under the name Ryan Carter.
user
Please be on hold for a while.
assistant
Sure, take your time.
user
Ryan Carter, there is no active reservation found under your name in the list.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us. Sorry for the inconvenience. Have a nice day.
assistant