Hi.
user
Hello, how may I help you?
assistant
I need to amend my reservation due to some issue, can you help me out?
user
Sure, can I know your name please?
assistant
Myself Timothy Gonzalez.
user
Please wait.
assistant
Ok.
user
Timothy, sorry to inform you that there is no active reservation found with your name in our records.
assistant
That's ok, not an issue. Thank you for your help.
user