Hi.
user
Hello, how best I can serve you for the day?
assistant
I want to cancel my recent reservation due to my health issue, so can you please help me with this?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name to check your reservation status?
assistant
My name is Amy Anderson.
user
Please wait for a while.
assistant
Sure, take your time.
user
Sorry, there is no reservation found on your name to cancel your ticket.
assistant
Not a problem, thanks for checking.
user
Thank you for choosing us.
assistant