Hello.
user
Hello, how can I aid you?
assistant
Can you please help me to cancel my previous booking? My doctor suggested me to avoid travelling due to my knee surgery.
user
Sure, may I know your name?
assistant
My name is Jeffery Perez, please check my reservation status.
user
Give me a minute.
assistant
Ok, I will be waiting for your response.
user
Sorry, there is a no reservation found under your name.
assistant
Oh! That's very disappointing to know. Anyways, thank you for checking.
user
Thank you for reaching us.
assistant
You are most welcome.
user