Hello,.
user
Hello, how can I aid you today?
assistant
 Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with that?
user
Ok, may I know your name please?
assistant
I am Charles Wilson.
user
Please wait for a minute.
assistant
Sure.
user
Thanks for your time, no reservation was found on your name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for choosing us.
assistant