Hello.
user
Hello. Do you need any assistance from our agency?
assistant
Can you please cancel my reservation, due to an emergency?
user
Sure, I am oblige to help you. On whose name you have booked your flight ticket?
assistant
Thank you. My name is Kimberly Hall.
user
Please allow me a moment.
assistant
Sure.
user
Thank you for waiting, there is no reservation found for the user name in our data base to cancel your booking.
assistant
Ok, no issue. Thank you.
user
You are welcome and have a nice day.
assistant