Hi,.
user
Hello, how can I assist you?
assistant
I am Timothy Mitchell and I want to cancel my reservation due to an emergency at home.
user
Sure, I will check the details and revert you in a while.
assistant
OK.
user
Thank you for being patience, we are unable to find a reservation on your name.
assistant
Thank you for your service.
user
Thank you for contacting with us, have a nice day.
assistant