Hello.
user
Hello. How can I assist you today?
assistant
I am an old person and my son had booked me a flight ticket in the past week and suddenly I met with an accident. So, I am unable to travel the trip and I don't know how to cancel the flight ticket, can you please help me in flight ticket cancellation?
user
Sure, I am glad to help you.
assistant
Thank you for considering my request.
user
Please allow me a moment.
assistant
Sure, I will wait.
user
May I know your name to check your status in our database  to cancel it.
assistant
Sure, I have booked the ticket on my name Kathleen Thomas.
user
Thank you.
assistant
It's alright.
user
Sorry Thomas, there is no reservation found under your name in our records to cancel it.
assistant
Ok, no issues with that one. Thank you for your help and providing the information.
user
Thank you for reaching us. Have a great day.
assistant
Welcome.
user