Hi, I am Nicole Green.
user
Hello,. How can I serve you?
assistant
Due to the sudden change in climate my soccer match  scheduled to some other day. So I had a request to you to change my existing reservation.
user
Sure, wait a moment. I will check and get back to you.
assistant
Sure.
user
Thank you for waiting, sorry to say that, no reservation were found with your name.
assistant
 Ok, no problem. Thanks for your assistance.
user
Thank you, for choosing us.
assistant