Hi.
user
Hello. How can I aid you?
assistant
I need to modify my reservation due to some issues,  can you help me out?
user
Sure, may I know the name to check for the status?
assistant
Myself Anna Collins.
user
Please be on hold, I will get back to you in a minute.
assistant
Sure.
user
Thank you for waiting.
assistant
My pleasure.
user
Here, there is no active reservation have been found your name in our database to amend it.
assistant
That's ok, not an issue. Thank you.
user
Thank you for reaching us.
assistant