Hello.
user
Hello. What service do you need from our travel agency?
assistant
Actually my Snooker's Competition is postponed, so that I want to cancel my recent reservation?
user
Sure, I am happy to help with the ticket cancellation process. Can I have your name to check the ticket status?
assistant
Sure, I am Thomas Hernandez.
user
Ok, please be on hold for a minute.
assistant
Sure.
user
I am happy to tell you, I found your ticket reservation and successfully cancelled the ticket.
assistant
Thank you for your help.
user
You are welcome, thank you for reaching us.
assistant