Hi.
user
Hello, how can I assist you for the day?
assistant
I would like you to change my flight reservation as I am unwell, can you please help me?
user
May, I know your good name?
assistant
Thank you. I am Joshua Campbell.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, we found no reservation on your given name.
assistant
Sad to hear that. Anyway, thank you for checking.
user
Thank you for reaching us.
assistant