Hello, I am Nicole Collins.
user
Hello. How can I assist you?
assistant
I just want to cancel my recent reservation, due to sudden demise of my grand father. Could you please help me?
user
Sure, please wait I will revert you in a moment.
assistant
Sure.
user
Sorry, no reservation was found on your name.
assistant
Ok, no problem. Thank you for your help.
user
 Thank you for availing us.
assistant