Hello.
user
Hello, how may I help you.
assistant
I want to cancel my recent reservation due to some family problems. Can you please help me with this?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
I am Karen Wright.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
That's ok, thank you for checking.
user
Thanks for contacting us.
assistant