Hi.
user
Hello, how may I serve you today?
assistant
I need to change my reservation as my plan to go for a Historical tour got postponed. Can you help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
Can I know your name please?
assistant
I am Brandon Perez.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name to change.
assistant
That's Ok, thanks for your response.
user
Thank you for contacting us.
assistant