Hi.
user
Hello, how can I help you from Global travel agency?
assistant
I am looking for a flight agencies, is this a booking agency?
user
Yes, you have approached the right place.
assistant
Yes, I need some help in my ticket cancellation due to effect of Tsunami where I would like to travel. Can you help in that?
user
Yes, I am here to help you, can you please provide your name to cancel the reservation?
assistant
Sure, I am Stephen Parker.
user
Wait a moment please, let me check the reservation status.
assistant
Yes, I will wait.
user
Sorry, there is no reservation found with the name Stephen Parker in our database.
assistant
Ok, I think it is not yet confirmed in previous sate.
user
Thank you, have a great day.
assistant
Thank you for your help and good service.
user