Hello.
user
Hello, how may I be at your service today?
assistant
Due to heavy rain, I want to cancel my reservation.
user
May I know your name please to check the status of your reservation?
assistant
Myself Jonathan Martinez here.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Ok.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
No problem, thanks for the information.
user
Thank you for reaching us.
assistant