Hello.
user
Hello, how may I help you today?
assistant
Can you please help me with cancelling my previous booking due to my health issues?
user
Sure, may I know your full name please?
assistant
My full name is Jason Jackson.
user
Wait a minute.
assistant
Sure.
user
Sorry, we could not find any reservation on your name.
assistant
Oh! That's sad to know. Anyways, thank you for checking.
user
Thank you for opting us.
assistant
Welcome.
user