Hello.
user
Hello. How can I aid you today?
assistant
Due to some urgent meeting, I am planning to cancel my recent reservation. Can you please help me for this?
user
Sure, I am here to help you. May I know on whose name the ticket has been reserved formerly?
assistant
Myself Kathleen Collins.
user
Sorry Kathleen Collins, there are no flights reserved on your given name formerly.
assistant
Not a big problem, anyhow thank you very much for your kind information.
user
Welcome, thank you for choosing us. Have a great day.
assistant