Hello.
user
Hello, how may I assist you for now?
assistant
I would like to change my existing reservation, due to health issues. Can you please help me?
user
Ok, may I know your name to check with your previous booking?
assistant
My name is William Carter.
user
Ok, please be on hold for a while.
assistant
Sure.
user
William Carter, there is no active reservation by your name. Thank you for choosing our agency.
assistant
No problem, thank you for checking.
user
Have a great day ahead.
assistant