Hello,.
user
Hello, how can I aid you?
assistant
Please change my existing reservation owing to an emergency.
user
Sure, we are here to help you. Can I have your name please to check your details?
assistant
My name is Susan Baker.
user
Just wait a moment, I will revert to you with the status. Unfortunately, there is no reservation found on your name to proceed further.
assistant
Thanks.
user
Thank you for choosing us.
assistant