Hello,.
user
Hello, May I know your name please?
assistant
I am Brandon Wilson.
user
Hello, Brandon Wilson, How can I help you?
assistant
As part of my schedule, I made a reservation earlier to attend live music concert. But, due to some health issues I was unable to attend. Can you please change my existing reservation?
user
Sure, please wait for a minute.
assistant
Ok.
user
Thanks for your time. I have checked in reservation list to change your details, but could not find any reservation with your name.
assistant
Ok, not an issue. Thanks for your quick response.
user
Thank you, For making an inquiry with us regarding changing process.
assistant