Hi.
user
Hello. How may I help you?
assistant
I want to cancel my recent  reservation due to sudden cancellation of my trip. Can you help me?
user
Sure, I will help you. May I know your name?
assistant
Linda Phillips.
user
Thank you. Please wait for a while, let me check your reservation status.
assistant
Ok.
user
Sorry, I did not find any reservation under your name in our database.
assistant
That's Fine, Thank you for the information.
user
You are most welcome.
assistant