Hi.
user
Hello, how can I help you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
user
Sure, may I know your name?
assistant
Sure, my name is Scott Wilson.
user
Sorry, there is no reservation found under your name.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant