Hi.
user
Hello, how can I help you?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name?
assistant
I am Sarah Jackson.
user
There is no reservation found under the name of Sarah Jackson.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for opting us.
assistant