Hello.
user
Hello. How can I assist you today?
assistant
Due to an emergency, I have to cancel my previous flight ticket booking. Can you please help me in cancellation process?
user
Sure, I can help you with that. Can I have your good name please?
assistant
Thank you and my name is Joseph Baker.
user
Ok, please wait for a while.
assistant
Sure.
user
Joseph Baker, there is no reservation found under your name to do cancellation.
assistant
Not a big problem, thank you for your immediate search and information.
user
Thank you for choosing us, have a great day.
assistant
Welcome.
user