Hello.
user
Hello, how may I aid you?
assistant
I am Donna Gonzalez. I would like to change my reservation as I am leaving for pilgrimage, can you please help me out?
user
Sure, please wait for a moment I will check your details and proceed further.
assistant
Thank you. Sure.
user
Sorry to say, there is no reservation on your name in my database.
assistant
Ok no problem, thank you for your services.
user
Thank you for reaching us, have a nice day.
assistant