Hi.
user
Hello, How can I best serve you today?
assistant
As I have fallen sick suddenly due to bad weather, I would like to cancel my recent reservation.
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Ashley Edwards here.
user
 I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
That's ok, thank you for your help.
user
Thank you for choosing us.
assistant