Hello.
user
Hello, how may I aid you at this moment?
assistant
I have to change my flight ticket reservation, can you please help me in that one by checking in the name Katherine Scott.
user
Sure, I will help you with that.
assistant
Thank you.
user
Sorry Scott, there is no previous reservation under your name.
assistant
Ok, that's fine, no issues with that one. Thank you for your service.
user
Most welcome.
assistant