Hello.
user
Hello, how may I oblige you today?
assistant
I am Rachael Evans. I need to cancel my recent reservation due to floods occurred in our city. Could you please help me in doing that?
user
Sure, please give me a moment, let me check and back to you.
assistant
Ok.
user
Sorry to inform, there is no reservation found on your given name.
assistant
No problem, thank you for your information.
user
Thank you for choosing us.
assistant