Hi, Charles Gonzalez here.
user
Hello, How may we assist you today?
assistant
I recently reserved a ticket to give a visit to my best friend. But, before my journey he came to my home and gave me a surprise visit. So, now I want that ticket to be cancelled. Can you please help me?
user
OK, could you please hold on for a minute.
assistant
Sure.
user
Thank you for waiting, we did not find any flights.
assistant
OK, no problem. Thanks for your information.
user