Hi.
user
Hello, how may aid you?
assistant
Shirley Phillips here, please help me in making some changes in existing reservation, due to my busy schedule on my previously planned dates.
user
Sure, let me check the details of your previous reservation and revert you back.
assistant
Ok.
user
Sorry Phillips, your previous reservation is not booked properly so it not found in our data base.
assistant
No issues, thank you for clarification.
user
Sorry for inconvenience.
assistant
Ok, no problem.
user
Thank your for contacting us.
assistant
You are welcome.
user