Hello.
user
Hello, how may I aid you today from my end?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, I am glad to solve your concern. Please provide me your name to check your reservation status.
assistant
Sure, my name is Ronald Hernandez.
user
Sorry Ronald Hernandez, there is no active reservation on your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant