Hello.
user
Hello. How may I assist you today?
assistant
I want to change my existing reservation. Could you help me with that?
user
Sure, may I know your name.
assistant
Samuel Taylor.
user
Please wait.
assistant
Ok.
user
Sorry, there are no active reservations on your name to change.
assistant
That's ok, no problem. Thank you.
user
Thank you for reaching our service.
assistant