Hello.
user
Hello. How can I help you?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Yes, I can help you with that. Can I know your name for checking your previous reservation?
assistant
I am Michael Adams.
user
Give me a moment, I will get back to you.
assistant
Sure, take your time.
user
Sorry to inform you that there is no reservation found on your name.
assistant
That's ok, not an issue.
user
Thank you for contacting us.
assistant
Anyways, thank you for the information.
user