Hello.
user
Hello. How may I assist you?
assistant
I want to cancel my booking because of delay in my friends wedding, can you help me?
user
Sure, may I know your name please?
assistant
My name is Raymond Jackson. Did you check my previous booking?
user
Sorry, there is no reservation found on your name.
assistant
Ok, no issues. Thanks for checking.
user
Thank you for choosing us.
assistant