Hello.
user
Hello, how may I assist you today?
assistant
I need to change my reservation due to sudden change in my trip. Can you assist me?
user
Sure, may I know your name to check the details?
assistant
Patrick Hall.
user
Just a moment, let me check your reservation status in our records.
assistant
Ok.
user
Sorry, there are no active reservations on your name to change.
assistant
No problem, thank you for searching.
user
Thank you for reaching our service.
assistant