Hi.
user
Hello. How can I help you?
assistant
I am Carol Phillips. I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?
user
Yes, give me a moment.
assistant
Ok.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Ok, not a problem.
user
Thank you for contacting us.
assistant
Thank you for checking.
user