Hello.
user
Hello. How could I aid you today?
assistant
I want to cancel my reservation, due to bad weather at my destination. Can you please help me with this?
user
May I know your name please?
assistant
Sure, I am William Mitchell.
user
Please wait a moment.
assistant
Sure.
user
There is no reservation found with your given name.
assistant
Ok, Thank you.
user
Thank you for opting us.
assistant