Hi.
user
Hello. How can I aid  you?
assistant
I want to cancel my reservation due to extension of my holidays, can you aid me in this?
user
Sure, provide me your name?
assistant
Shirley Thompson is my name.
user
Ok, please wait.
assistant
Sure.
user
 Sorry, no reservation was found on your name.
assistant
Ok, no problem. Thank you for the response.
user
Thank you for reaching us.
assistant