Hi.
user
Hello, how can I help you?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, we are happy to help you. Can you please let me know your good name?
assistant
I am Samantha Edwards.
user
Sorry, we did not find any active reservation on your name in our records.
assistant
Ok, no problem. Thanks for the information.
user
Thank you for choosing us.
assistant