Hello.
user
Hello, how may I serve you at this moment?
assistant
I would like to change my flight reservation as my trip got postponed, can you please help me?
user
Sure, may I know your name please?
assistant
I am Kevin Anderson.
user
Ok, please be on hold.
assistant
Sure.
user
Sorry, we could not find any reservation on your name.
assistant
That's ok, thank you for checking.
user
Thank you for approaching us.
assistant