Hello. Can you please assist me to cancel my active reservation?
user
Good evening! Sure, I can help you with that. May I know your good name please?
assistant
Myself Joseph Roberts.
user
Ok, please wait for a while.
assistant
Ok.
user
Joseph Roberts, there is no active reservation found under your name to do cancellation.
assistant
Ok, no problem. Thank you.
user
Thank you for choosing us, have a nice day.
assistant