Hi.
user
Hello, how may I assist you today/.
assistant
I would like to cancel my recent reservation due to sudden demise of my grand mother. Can you help me with the cancellation?
user
Sure, please provide your name?
assistant
I am Jennifer Smith.
user
Please wait for a moment.
assistant
Sure.
user
Thank you for waiting, there is no reservation found on your name.
assistant
Ok, no issues. Thanks for your help.
user
Thank you.
assistant