Hello.
user
Hello. How may I assist you today?
assistant
I am planning to change an existing reservation, due to health issue. Can you please help me out?
user
Sure, I am here to help you with that. May I know your good name?
assistant
My name is Betty Carter.
user
Ok, wait for a minute.
assistant
Sure.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us.
assistant