Hello.
user
Hello, How can I help you?
assistant
I am Helen Edwards, want to alter my recent reservation due to some personal issue. Please help me out with that.
user
Sure, I am perky to help you.
assistant
Thank you.
user
Please be on hold.
assistant
Sure.
user
Thanks for waiting, we are sorry to inform you that, there is no active reservation on your name to alter it.
assistant
It's ok, thank you for your help.
user
Thank you for choosing us.
assistant