Hello,.
user
Hello, how can I render you today?
assistant
As there is a sudden change in climate at my destination, I want to change my existing reservation. Can you please help me in changing my reservation?
user
Sure, I will help you with that.
assistant
Thank you.
user
 On what name, do I need to check your reservation status?
assistant
My name is Matthew Wright.
user
Please wait a while.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant