Hello,.
user
Hello, how may I help you?
assistant
I am a director and I  want to cancel my recent reservation as my film release got postponed.
user
Sure, please provide your name to proceed further.
assistant
I am James Scott.
user
Ok, please stand by.
assistant
OK.
user
Thank you, sorry no reservation found with your name.
assistant
No problem, thank you for your information.
user
Have a nice day.
assistant