Hello.
user
Hello. How may I aid you?
assistant
Can you help me to cancel my booking due to an emergency?
user
Sure, I am here to help you. May I know your name to check your reservation status?
assistant
Dorothy Carter here.
user
Ok, please give me a moment.
assistant
Ok, take your time.
user
Sorry, there is no reservation found on your name in our records.
assistant
No issue. Thank you.
user
Thank you for reaching us.
assistant