Hello.
user
Hello. How can I help you today?
assistant
I want to cancel my reservation because I met with an accident. Can you help me out?
user
Sure, may I know your name?
assistant
Myself Christine Perez.
user
Ok, please wait for a moment.
assistant
Ok.
user
Sorry Perez, there is no reservation done on your name.
assistant
That's ok, no problem. I guess, something went wrong while doing my reservation. Thank you for your help.
user
Thank you for choosing our agency.
assistant
Welcome.
user