Hi.
user
Hello.
assistant
I am Charles Martinez.
user
How can I assist you at this moment?
assistant
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
Sure, I will help you with this. Please give me a moment to check your reservation status.
assistant
Sure.
user
Charles Martinez, there is no active reservation found under your name in our database.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for utilising our service.
assistant