Hi.
user
Hello, how may I assist you?
assistant
Can you change my reservation as my brother got the dates wrong?
user
It's my pleasure to help you. May I know your name to check with the status?
assistant
Charles Martinez here.
user
Please wait a moment.
assistant
Sure, take your time.
user
Thank you for waiting. Sorry, there is no active reservation found under your name to amend.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant