Hello,.
user
Hello, how may I aid you?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
user
Sure, I am here to help you out with that.
assistant
Thank you.
user
 Can you please share your name to check your reservation status?
assistant
Myself, Melissa Baker.
user
Ok, please give me a moment.
assistant
Ok.
user
Sorry, there is no reservation found on your name in our records.
assistant
Ok, no issues, thank you for checking.
user
Thank you for reaching us.
assistant