Hello.
user
Hello, how can I assist you today?
assistant
Can you please aid me to cancel my recent reservation? Because my planned trip got cancelled suddenly.
user
Sure, may I know your name please?
assistant
Thank you for accepting my request. My name is Ronald King.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry, there was no reservation found with your given name.
assistant
It's ok, not a problem with that. Anyways thank you for checking the ticket status.
user
Thank you for opting us.
assistant