Hello.
user
Hello. How can I guide you today?
assistant
I would like to change my reservation which is under my name. Can you please help me with that?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
For changing your reservation status, we need to know your name to check your reservation status. Can I know your name to proceed?
assistant
My name is Katherine Parker.
user
Ok, please wait for a while.
assistant
Sure, take your time.
user
We regret to say that, we have not found any active reservation to change your existing reservation.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for reaching us, have a great day.
assistant
You are welcome.
user