Hello.
user
Hello, how may I help you?
assistant
Due to emergency I need to cancel recent reservation, Can you help me for cancel reservation please?
user
Sure, may I know your name?
assistant
My name is Nicole Harris.
user
Ok, please wait I will check the reservation on your name and revert you.
assistant
Sure.
user
Sorry, there is no recent reservation on your name.
assistant
Ok, no issues. Thanks for your information.
user
Thank you for choosing us, have a wonderful day.
assistant