Hello.
user
Hello. How may I help you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Ok, may I know your name?
assistant
My reservation was done under the name Steven Hernandez.
user
Ok, please wait a minute.
assistant
Sure, take your time.
user
Sorry, there is no active reservation found under your name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Most welcome.
assistant