Hi.
user
Hello. How may I assist you?
assistant
 I want to cancel my recent reservation, because I want to travel  with my friends by road.
user
Sure, I am here to help you. May I know your name please to check your reservation status?
assistant
Edward Wilson is my name.
user
Please hold on a moment.
assistant
Ok.
user
Edward Wilson, I have found your reservation and I cancelled it successfully.
assistant
Thank you.
user
Thank you for choosing us.
assistant