Hello, I am Catherine Perez.
user
Hello, how may I assist you today?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
user
Sure, please wait for a while.
assistant
Ok.
user
Thanks for waiting, there is no reservation found on your name in our data base.
assistant
Ok, no worries. Thank you for your information.
user
Thank you for reaching us.
assistant