Hello.
user
Hello. How may I help you out?
assistant
I want to cancel my recent reservation, due to bad weather condition. Can you please help me?
user
Sure, I will help you in cancelling the ticket. May I know your name please?
assistant
My name is Anna Thompson.
user
Sorry, there are no reservations found in our database.
assistant
No problem, thank you for checking.
user
Thank you for reaching us.
assistant