Hello.
user
Hello, how can I help you today?
assistant
Can you please help me to cancel my recent ticket?
user
Sure, Let me know your name to check your reservation?
assistant
Thank you. My name is Samuel Harris.
user
Ok, please wait a moment.
assistant
Ok, take your time.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Oh! It is sad to hear from your end. Anyhow thanks a lot for checking the ticket status.
user
Thank you for choosing us.
assistant