Hello.
user
Hello, how can I help you?
assistant
Due to bad weather conditions, I am unable to travel. Could you please cancel my reservation?
user
Ok. I will help you. May I know your name?
assistant
I am Gregory Mitchell.
user
Sorry to inform that there is no reservation on your name.
assistant
ok, no problem. Thank you for the response.
user
Thank you for approaching us.
assistant