Hello.
user
Hello. How may I guide you today?
assistant
Can you please help me in changing my existing reservation, as my football match got postponed to some other date.
user
Sure, I will help you with your request.
assistant
My name is Cynthia Taylor.
user
Please wait a moment.
assistant
Sure.
user
Thank you fro waiting, sorry as per your concern I can not change your reservation because there is no reservation found on your name.
assistant
No problem, thanks for your information.
user
Thank you for reaching us, hope you have a good day.
assistant