Hello.
user
Hello, how may I help you?
assistant
I want to cancel my reservation due to my bad health. Can you help me with that?
user
Sure, may I know your name?
assistant
My name is Helen Taylor.
user
Please give me a moment to check your ticket status in our database.
assistant
Sure.
user
I found your reservation and cancelled it.
assistant
Thank you for helping me.
user
Thank you for choosing us.
assistant