Hi.
user
Hello, how may I provide assistance to you?
assistant
I need to cancel my reservation as my trip got cancelled, can you please help me out?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name to check the reservation?
assistant
I am Scott Mitchell.
user
Please wait, I will check the reservation and get back to you.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no problem. Thank you.
user
Thank you for contacting us.
assistant