Hi.
user
Hello, How can I help you?
assistant
Due to bad weather, I am suddenly fallen ill so, please cancel my reservation.
user
Sure, I will help you with that. May I know your name please?
assistant
Thank you. Ok, My name is Donna Johnson.
user
Ok, please hold on. I will check the present status of your reservation.
assistant
OK.
user
Thanks for waiting. We regret that, there is no active reservation found with your name to cancel it.
assistant
Ok, no problem. Thanks for the information.
user
Thanks for opting us.
assistant