Hi.
user
Hello, how may I assist you?
assistant
As my board meeting got cancelled, I need to cancel my reservation. Can you help me with the cancellation?
user
Sure, may I know your good name please?
assistant
My name is Catherine Harris.
user
Thank you  Catherine Harris , there is no reservation on your name.
assistant
Ok, thank you for your response.
user
Thanks for choosing us.
assistant