Hello.
user
Hello, how may I guide you at present?
assistant
Usually I prefer a connecting flight, but my friend has already reserved my ticket with a direct flight. Can you please help me for changing my existing reservation?
user
Sure, we are here to help you to change it. Let me know your name to check with your previous reservation.
assistant
Sure, please check the reservation on the name of Benjamin Lopez.
user
Thanks for providing your name, please wait for few minutes.
assistant
Ok, I will wait.
user
Sorry to inform you that, there was no reservation found on your name to change it.
assistant
Ok, Thank you for your help.
user
Thank you for consulting our service.
assistant