Hello.
user
Hello. How can I help you today?
assistant
Will you please help me to modify my travelling dates?
user
Sure, I am here to help you with that, may I know your good name to proceed further?
assistant
My name is Richard Thompson.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, not a problem. Thank you.
user
Thank you for reaching us.
assistant