Hello.
user
Hello, how may I aid you today?
assistant
Can you aid me to cancel my reservation due to emergency?
user
Sure, please share me your good name.
assistant
Andrew Smith here.
user
Please wait for a while.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Thank you for the help.
user
Thank you for opting us.
assistant