Hello.
user
Hello, can you please tell me how can I serve you?
assistant
I am Donald Baker.
user
Ok.
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle.
user
Ok, can you please wait.
assistant
Ok.
user
Sorry Baker, no reservation found with your name in my database.
assistant
That's ok, thank you for your information.
user
Thanks for contacting us.
assistant