Hello, Robert Moore here.
user
Hello Robert, how may I help you?
assistant
I want to change my existing reservation due to flood happening in the place where I wanted to visit, can you help me?
user
Sure Robert, please give me a moment.
assistant
Ok, take your time.
user
Sorry to say this Robert, we could not find a flight under your name.
assistant
Ok, that's fine, thank you for your information.
user
Thank you. Have a good day.
assistant