Hello.
user
Hello, how may I serve you today?
assistant
Owing to an emergency, I want to cancel my recent reservation.
user
Sure, I am here to help you with this. May I know your name please?
assistant
My name is Jerry Thomas.
user
Ok, please wait for a mean while.
assistant
Sure.
user
Sorry Thomas, there is no reservation found as per your name to cancel it.
assistant
No problem, thank you.
user
You are welcome.
assistant