Hello. Frank Edwards here.
user
Hello Frank, how may I aid you?
assistant
Due to an emergency, I want to cancel my reservation. Can you please help me for that?
user
Sure, wait a moment to check your previous reservation status.
assistant
Ok.
user
Sorry Frank, we don't found any reservation under your name. Would you like to ask us anything else?
assistant
Nothing, thank you for the information.
user
Ok, thank you for reaching us, have a nice day.
assistant