Hi.
user
Hello, how may I assist you?
assistant
I need to change my reservation as my plan to go for trekking got postponed. Can you help me?
user
Can you please help me with your good name?
assistant
I am Melissa Gonzalez.
user
Please wait for a while.
assistant
Sure.
user
Sorry, there was no reservation done on your name.
assistant
Ok fine, thanks for your response.
user
Thank you for choosing our service.
assistant