Hello.
user
Hello. How may I assist you?
assistant
I want to cancel my reservation, so please help me in the cancellation.
user
Sure, I am here to help you out. May I know your name please?
assistant
Myself David Jackson.
user
Wait a moment please.
assistant
Ok.
user
David Jackson, we haven't found any reservation under your name in our database.
assistant
Not an issue. Thank you.
user
Thank you for choosing us.
assistant