Hi.
user
Hello. How can I aid you?
assistant
I want to change my existing reservation, can you help me in changing my reservation?
user
Sure, We are here to help you. May I know your name?
assistant
Thank you, my name is Kathleen Lopez.
user
Give me a minute.
assistant
OK.
user
Thanks for your time. We didn't found any reservation by this name.
assistant
Ok. No problem, leave it. Thanks for the information.
user
Thanks for your reaching us.
assistant