Hello.
user
Hello.
assistant
Mary Jackson here.
user
How may I guide you today?
assistant
I would like to cancel my reservation as my exams cancelled, can you please help me out with that?
user
Sure, please wait for a moment.
assistant
Sure, I will wait for your response.
user
Sorry, we couldn't find any reservation on your name in our records.
assistant
That's ok, no problem. Anyway thank you for the information.
user
Thank you for reaching us.
assistant