Hi, I am Joseph Walker.
user
Hello, how can I provide assistance to you?
assistant
 As I am fallen sick suddenly due to bad weather, I would like to cancel my recent reservation. Can you please cancel my reservation?
user
Sure, we will help you. Please wait a minute, I will check and get back to you.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no problem. Thanks for your quick response.
user
Thank you for contacting us.
assistant