Hello.
user
Hello, how can I aid you?
assistant
I want to change my existing reservation. Can you please help me in that?
user
Sure, I am here to help you. May I know your name to check with the reservation status?
assistant
Elizabeth Nelson here.
user
Sorry, there is no active reservation found under your name to amend.
assistant
Ok, no problem. Thank you for checking.
user
Thank you for reaching us.
assistant