Hello.
user
Hello. How may I help you?
assistant
I am planning to cancel my recent reservation, due to health. Can you please help me out?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name?
assistant
My name is Jerry Anderson.
user
Sorry, there is no reservation found under your name.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us.
assistant