Hello.
user
Hello, how may I assist you now?
assistant
Owing to emergency I want to cancel my recent reservation, can you help me with that?
user
Ok, may I know your name to check with your previous booking status?
assistant
Deborah Lewis.
user
Please be on hold for a while and allow me to check with your booking.
assistant
Sure, take your time.
user
Deborah Lewis, I am extremely sorry to say that, there is no active reservation available by your name.
assistant
No problem, thank you for the information.
user
Thank you for opting our services.
assistant