Hello. Jack Robinson here.
user
Hello. How may I assist you today?
assistant
Can you please help me with cancelling my previous booking?
user
Sure, please wait a moment.
assistant
Ok, I will be waiting for your response.
user
Thank you for waiting. Sorry, there are no active reservations on your name to cancel.
assistant
Oh! That's very disappointing to know. Anyways, thank you for checking.
user
Thank you for reaching our service.
assistant
Welcome.
user