Hello.
user
Hello. How may I help you?
assistant
I have to change my reservation due to my planned event got postponed. So please help me with that.
user
May I know your name please to check the status of your reservation?
assistant
Thank you. Please check the reservation with my name Edward Hernandez.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure, I will wait for your response.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
Oh! It may not be booked properly. Anyway, thank you for your time.
user
Thank you for reaching us.
assistant
Most welcome.
user