Hello.
user
Hello, how may I be a help for you today?
assistant
Is this Central travel agency?
user
Yes, you are at the right place.
assistant
I booked a ticket to New York through your agency, I got know that the service of Delta is not good, so please cancel my reservation.
user
Ok, on which name is the ticket booked with?
assistant
The ticket is booked on the name of Emma Green.
user
May I know on which date you have booked the ticket?
assistant
I booked my ticket on 03/06.
user
There is no ticket found on your name in our database to cancel.
assistant
That's ok, I will check for other alternative. Thanks for your information.
user
You are welcome.
assistant