Hello.
user
Hello, how may I oblige you today?
assistant
I would like to cancel my recent reservation because my health condition was not good, can you help me?
user
Sure, may I know your good name?
assistant
I am Sandra Carter.
user
Ok, please wait for a minute.
assistant
Ok, take your own time.
user
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant