Hello. Donna Nelson here.
user
Hello Donna, how may I help you today?
assistant
I have to cancel my reservation which I have done earlier to participate in dance programme. But unfortunately I have stay back here to take care of my grandmother. Can you please help me out with cancelling of my reservation?
user
Sure Donna, I am here to help you with this.
assistant
Thanks.
user
Sorry Donna, there is no reservation found as per your name to cancel it.
assistant
Anyway, thanks for the information.
user
You are welcome always.
assistant