Hello.
user
Hello. How can I aid you?
assistant
I met with an accident and doctor suggested me to take bed rest, so I am unable to travel the trip which I have planned in my weekend. Can you help me in cancelling my ticket booking?
user
Sure, may I know your travelling dates? May I know your name?
assistant
Sure, my name is Sharon Green.
user
Sorry, there is no reservation found.
assistant
Ok, that's fine, no problem with it.
user
Thank you for reaching us.
assistant