Hello. I am Mary Clark.
user
Hello, how can I assist you for the day?
assistant
I want to cancel my recent reservation due to an emergency work, can you please help me with that?
user
Sure, I am here to help you. Please wait for a moment.
assistant
Sure.
user
Sorry, we found no reservation on your given name.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant