Hi.
user
Hello. How can I help you?
assistant
My name is Lisa Gonzalez. I want to cancel my recent reservation, could you help me please?
user
Yes, I am here to help you. Please wait a moment.
assistant
Ok, no problem.
user
Sorry Lisa Gonzalez, there is no reservation found with your name.
assistant
It's ok. Thank you.
user
Welcome.
assistant