Hello.
user
Hello. How may I assist you?
assistant
I am James White. I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Sure, i am here to help you.
assistant
Thank you.
user
Please wait a moment, I will check the status of your reservation.
assistant
Sure.
user
James White, no reservation has been found on your name in our database.
assistant
That's fine, thank you for your service.
user
Thank you for choosing us.
assistant