Hi.
user
Hello. How can I help you today?
assistant
Can you please help me in cancelling my reservation?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
I am Gary Jackson.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant