Hi, I am Matthew Hernandez.
user
Hello, how may I aid you?
assistant
I have reserved my ticket to Chicago but due to an emergency meeting I am postponing my reservation,can you please change my reservation?
user
Sure, please wait for a while I will check the reservation status and revert you.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
OK, no issues. Thanks for the information.
user
Thank you for opting us, have a nice day.
assistant