Hi.
user
Hello, may I know how best I can help you today?
assistant
I need your help in changing my reservation as my scheduled got postponed. Can you help me with that?
user
Sure, I can help you in that.
assistant
Thank you and please check the reservation with my name Jennifer Lee.
user
Sure, please wait for a while.
assistant
Sure.
user
Sorry to inform that, there is no active reservation found on your name.
assistant
Not a problem, it might not booked properly at the time of booking. Anyways thank you for the information.
user
Thanks for contacting us.
assistant