Hello.
user
Hello.
assistant
I am Mary Hernandez.
user
How can I help you Mary?
assistant
I am planning to cancel my previous reservation, can you help me?
user
Please wait, I will get back to you.
assistant
Ok.
user
Sorry Mary, no reservation found on your name in our database.
assistant
That's fine. Anyway, thank you for your help.
user
My pleasure, have a great day.
assistant