Hi, I am Amanda Mitchell.
user
Hello, how can I assist you today?
assistant
I want to change my existing reservation due to the heavy blizzard occurrence at Boston.
user
Ok, please wait a moment I will check the reservation and get back to you.
assistant
Sure.
user
Sorry there is no reservation found on your name.
assistant
Ok, not an issue. Thanks for your service.
user
Have a nice day.
assistant