Hello.
user
Hello, how can I help you?
assistant
I have to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, I am here to help you. May I know your name?
assistant
Thank you. Please check the reservation with my name Katherine Garcia.
user
Ok, please wait for a moment.
assistant
Sure, take your time.
user
Thank you for being patient, No reservation was found on your name.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Thank you for opting us.
assistant
Most welcome.
user