Hi.
user
Hello, how may I lend a hand to?
assistant
I need to change my existing reservation as my trip got postponed, Can you please help me with that?
user
Sure, I am here to help you for this. Could you please mention your name?
assistant
Kevin Williams here.
user
Please wait for a while, let me check your reservation status in our records.
assistant
Sure.
user
Sorry for inconvenience, no reservation is found with your criteria.
assistant
Ok, no problem. Thanks for your information.
user
Thank you very much for contacting our agency.
assistant