Hi.
user
Hello. How may I guide you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I will help you in that one. Please give me a moment.
assistant
Ok.
user
May I know your name for checking.
assistant
Myself Lisa Martinez.
user
I have checked with your name, there is no reservation found for the user name.
assistant
No problem, thanks for checking.
user
You are welcome.
assistant