Hello.
user
Hello.
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
How may I be of your service?
assistant
Can you help me with the cancellation.
user
Sure, I'll help you in cancellation.
assistant
Thank you.
user
Could you please let me know your name to check the reservation list?
assistant
I am Mark Davis.
user
Thank you for giving your name, please wait a moment.
assistant
Sure.
user
Sorry, there is no active reservation have been found under your name in our database to cancel it.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant