Hello, Jerry Brown here.
user
Hello, Brown. How can I assist you?
assistant
 I heard that your agency gives quick service, I want to update my previous reservation.
user
Yes, you heard correct about us. Can you please give me a while to check your reservation status?
assistant
Ok.
user
I think you have not done your reservation properly, there is no reservation found on your name in our database.
assistant
No issues, happy to have a nice discussion with you.
user
Thank you for choosing us.
assistant
Thank you for providing information.
user