Hi.
user
Hello, how may I render you today?
assistant
Due to some health issues I could not catch my flight at right time, so I need some help to change my existing reservation.
user
Sure. Can you please provide me your name?
assistant
Myself Rachel Anderson.
user
Ok, please wait a minute.
assistant
Sure.
user
Thanks for waiting. There is no active reservation found on your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for availing us.
assistant