Hello, Emily Anderson here.
user
Hello Emily, what can I do for you today?
assistant
I have to take care of my ailing grandmother, so I will not be able to travel. Could you help me to cancel my reservation?
user
Sure Emily, we are here to help you. Let me check for your reservation status in our database.
assistant
Sure, take your time.
user
Sorry Emily, we have not found any reservation by your name in our database.
assistant
No problem, thank you for your quick response.
user
Thank you very much for contacting us.
assistant