Hi.
user
Hello. How may I assist you today?
assistant
I want to change my reservation as I have met with an accident. Can you help me with that?
user
I am sorry to hear that, I will help you.
assistant
Thanks for your concern.
user
Please let me know with your name.
assistant
Yes, I am Timothy Thompson.
user
Please allow me a minute.
assistant
Sure.
user
Thank you. Timothy Thompson, I am really sorry to inform you that there is no booking found on your name.
assistant
Not a problem, anyways thank you for the information.
user
Thank you for understanding. Thank you for reaching us. Have a great time.
assistant