Hi.
user
Hello. How may I help you?
assistant
Owing to an emergency, my badminton tournament got cancelled. So I request you to cancel my existing reservation.
user
Sure, may I know your name please?
assistant
Sure, Anthony Miller here.
user
Please be on hold.
assistant
Sure.
user
Thank you for your time, we did not find any active reservation in your name.
assistant
Ok,  no issues. Thank you for your service.
user
Thank you for reaching us.
assistant