Hello.
user
Hello, good morning. How can I assist you today?
assistant
Good morning. Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure.
assistant
My name is Mary Evans.
user
Ok, let me check.
assistant
Ok.
user
Sorry Evans, I have not found any flight by your name.
assistant
It's fine. Thank you for checking.
user
Thank you for contacting us.
assistant