Hello.
user
Hello. How can I help you?
assistant
Due to an emergency I want to cancel my recent recent reservation, can you please help me with this?
user
Sure, I will help you.
assistant
Thank you.
user
Let me know your name to check for existing reservation.
assistant
Nancy Wilson here.
user
Please, wait for a while.
assistant
Sure.
user
Thank you for waiting, there is no reservation found on your name to cancel.
assistant
No problem, thanks for your information.
user
Thank you for choosing us.
assistant