Hello.
user
Hello, how can I help you today?
assistant
I am Laura Moore. Due to sudden demise of grandmother, I need to cancel my reservation.
user
Sure, please wait a moment.
assistant
Can you help me with cancelling?
user
Sorry to inform, no reservation found with your name.
assistant
Ok, not an issue.
user
Thanks for reaching us, have a good day.
assistant
Thank you for your information.
user