Hello.
user
Hello, how can I aid you today?
assistant
I want to change my existing reservation. Could you help me with that?
user
Sure, may I know your good name?
assistant
Cynthia Nelson here.
user
Please wait for a moment.
assistant
Ok.
user
Thank you for waiting, there is no active reservation found on your name.
assistant
That's ok, no problem. Thank you.
user
Thank you.
assistant