Hello.
user
Hello. How may I aid you?
assistant
Due to bad weather, So I want to cancel my reservation. Can you please help me with it?
user
Sure, can I know your name for checking purpose?
assistant
Kimberly Hill here.
user
Please allow me a moment.
assistant
Ok.
user
Thank you for waiting, there is no reservation found for the user name in our data base to cancel your previous booking.
assistant
Ok, not an issue. Thank you for your information.
user
You are welcome and thank you for approaching us.
assistant