Hello.
user
Hello.
assistant
I'm Christine Green.
user
How can I help you?
assistant
My scheduled examination dates has been postponed. So, I would like to change my recent reservation which is under my name. Can you please help me with that?
user
Sure Green, please wait a moment.
assistant
Sure, take your time.
user
Sorry to say that, there is no reservation found on your name.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for approaching us.
assistant