Hello. I am Raymond Baker.
user
Hello, how can I amend you?
assistant
I want change my reservation as in new reservation I want a direct flight for my journey. Can you help me with that?
user
Sure, please wait for a while.
assistant
Sure.
user
Thank you for waiting, we did not find any reservation on your name.
assistant
Thank you for the information.
user
Thank you for approaching us.
assistant