Hello.
user
Hello, how may I help you?
assistant
Due to bad weather, I want to cancel my reservation. Can you help me?
user
Sure, may I know your name to proceed?
assistant
Sarah White here.
user
Please wait for a moment to check your details.
assistant
Sure.
user
I have successfully cancelled your reservation.
assistant
Thank you for the help.
user
Thank you for choosing us.
assistant