Hello.
user
Hello. How may I help you?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please help me out?
user
May I know your name please to check the status of your reservation?
assistant
My name is Virginia Wright.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure, I will wait for your reply.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us.
assistant