Hi.
user
Hello, how can I help you today?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
May, I know your good name?
assistant
I am Margaret Taylor.
user
Ok, please wait a moment.
assistant
Sure.
user
 Sorry, we found no reservation on your given name.
assistant
Ok, no problem. Thanks for the information.
user
Thank you for choosing  us.
assistant