Hello.
user
Hello.
assistant
Sarah Hill here.
user
How may I assist you?
assistant
Can you please help me in changing my recent reservation? As my health is not in a good position to do journey.
user
Sure, I will help you. Please wait, let me check your reservation status.
assistant
Sure, take your own time.
user
Hill, I found your reservation. Can you please tell me your travel dates?
assistant
Fine, my departure date is 01/09 and I want to fly-back on 01/11.
user
Ok, may I know your preferred airport codes?
assistant
Yes, my source and destination airport codes are IAD and PHX.
user
There is a flight available with UA airlines and the ticket fare is 100 only. Can I proceed for booking the ticket?
assistant
Is that a direct flight?
user
Sorry, there is no direct flight available on your preferred travel dates.
assistant
That's ok, I'll reach my destination by some other mode of transport. Thank you for giving the information anyways.
user
Hill, you are welcome and thank you for choosing us.
assistant