Hello,.
user
Hello, how can I be your assistance today?
assistant
I want to change my existing reservation as my exam got postponed. Please help me out.
user
Sure, we will serve you. May I know your name to check the status?
assistant
I am Michelle Parker.
user
Ok, please wait for a minute.
assistant
Ok.
user
Thanks for your patience, we did not find any reservation based on your specified name.
assistant
Ok, no issues. Thank you for the information.
user
Thanks for approaching us, we hope to serve you again.
assistant