Hello.
user
Hello, how may I best support you today?
assistant
I want to change my existing reservation as I am super busy and can not go on the trip right now, can you please help?
user
Sure, we are happy to help you. Please provide your good name.
assistant
Sure, my name is Jonathan Edwards.
user
Please hold for a while.
assistant
Ok.
user
sorry to say that, there is no active reservation found on your name.
assistant
Not an issue, thank you.
user
Thank you for reaching us.
assistant