Hello.
user
Hello, how may I aid you?
assistant
I want to change my existing reservation due to some technical issues. Can you help me with that?
user
Sure, I am here to help you. May I know your name to proceed further?
assistant
Thank you. I am Amanda Perez.
user
Ok, please wait for a while.
assistant
Sure.
user
Thank you for waiting, we did not find any reservation on your given name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for opting us.
assistant