Hi.
user
Hello, how may I support you today?
assistant
I would like to attend a seminar on Online Trading in John Hancock, but the program was cancelled due to some problems. Will you help me in cancellation?
user
Sure, we are here to help you. Kindly mention your name to proceed further?
assistant
Thank you,  I am Matthew Edwards.
user
OK, please wait a moment, let me check your reservation and let you know.
assistant
Sure.
user
Thank you for your time, unfortunately no reservation found with provided name.
assistant
Ok, Thank you.
user
Thank you for connecting with us.
assistant