Hi.
user
Hello, how can I help you now?
assistant
Owing to an emergency I want cancel my reservation, can you help me?
user
Sure, I will help you with that.
assistant
Myself James Evans.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry James, there is no reservation found on your name.
assistant
No problem, thanks for checking.
user
Thank you for approaching us, have a nice day.
assistant