Hello, I am John Young.
user
Hello, how may I support you today?
assistant
I need to book a direct flight from AUS to MSP to meet my wife and children. Could you please help  me in doing that?
user
Ok, Please forward your travelling dates?
assistant
My travelling dates are 10/27 and return on 10/29.
user
Thanks for providing your details, no direct flights are available with your request.
assistant
No problem, thank you for your information.
user
Thanks for opting us.
assistant