Hello.
user
Hello, how may I assist you for today?
assistant
In want to change my ticket reservation that my trip got postponed to other date that due to some issues for travelling, can you modify that one?
user
Sure, I will help you with that, can you please provide your name to check the reservation status?
assistant
Thank you for accepting my request and my name is Matthew King.
user
Sorry, there is no reservations which are active under your name King.
assistant
That's fine, no problem with that one, thank you for your information.
user
My pleasure, thank you for reaching out here.
assistant
Most welcome.
user