Hi.
user
Hello, how may I aid you today?
assistant
 I would like to cancel my recent reservation, my baseball tournament has been rescheduled to future dates.
user
Sure, may I know your name please?
assistant
Christine Garcia is my name.
user
Please wait for a moment.
assistant
Ok.
user
Sorry Garcia, there is no reservation found as per your name in our database.
assistant
That's ok, thank you.
user
Thank you for reaching us with a query.
assistant