Hi.
user
Hello, how can I assist you for the day?
assistant
I would like to change my reservation as my trip got cancelled, can you please help me out with that?
user
Sure, may I know your name?
assistant
I am Anna Green.
user
Ok, please wait a minute.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
That's ok, thank you.
user
Thank you.
assistant