Hello. Mark Davis here.
user
Hello, how may I guide you today?
assistant
I am trying to change my existing reservation, due to an emergency but it is not happening, can you help me with that?
user
Sure, I am here to help you, please wait for checking.
assistant
Sure.
user
Sorry Mark, as per you request there no reservation done previously found on you name.
assistant
It's ok, no issue.
user
Thank you for reaching us with your query. Have a nice day.
assistant
Thank you, wish you the same.
user