Hello.
user
Hello. How can I help you for the day?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Andrew Robinson.
user
Please hold for a moment, let me check your previous reservation status.
assistant
Sure, I will wait for your response.
user
There is no active reservation found with your name in our reservation list to cancel it.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for reaching us, have a great day.
assistant