Hi, Karen Martinez here.
user
Hello Karen. What can I do for you today?
assistant
Due to heavy rains in my existing location, I want to cancel my reservation. Could you help me in cancellation of ticket?
user
Yes, I can help you with that.
assistant
Ok.
user
Sorry to inform you that there is no reservation found on your name.
assistant
That's fine, not an issue.
user
Thank you for reaching us.
assistant
Thank you so much.
user
Most welcome.
assistant