Hello.
user
Hello, how may I guide you at this moment?
assistant
Can you please help me in cancelling my reservation?
user
Sure, I can help you in that.
assistant
Thank you.
user
May I know your good name please to track the details?
assistant
My name is Amy Phillips.
user
Please stay online, I will check the previous list and revert to you.
assistant
Ok.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
Ok, thank you for the information.
user
Thanks for approaching us, have a great day.
assistant