Hello.
user
Hello. How can I assist you?
assistant
Anthony Allen here. I want to cancel my ticket due to heavy floods in my place.
user
Sure, I can do that for you. Let me check your reservation status.
assistant
Sure.
user
Allen, I have not found any reservation by your name in our database.
assistant
No problem, thank you for your service.
user
You are welcome and thank you for contacting us.
assistant