Hi.
user
Hello. How may I serve you?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me?
user
Sure, I can help you out with that. Can you please tell me your name?
assistant
Sure, my name is Christine Edwards.
user
Ok, please give me a minute to check your previous ticket.
assistant
Yes, take your time.
user
Sorry Christine Edwards, I have not found any active reservation under your name to modify.
assistant
That's fine, I can book another ticket when I have planned. Thank you for your help in searching.
user
My pleasure. Thank you for choosing us.
assistant
Welcome.
user