Hello.
user
Hello, how can I help you?
assistant
My name is Carol Adams. Due to heavy rainfall, I couldn't travel out. Can you please help me in changing my existing reservation?
user
Please wait a while.
assistant
Sure.
user
Sorry to say, there is no reservation on your desired travel dates.
assistant
It's ok, no issues. Thank you for the information.
user
Thank you for opting us.
assistant