Hello.
user
Hello. How can I help you?
assistant
Amy Hernandez here. I was made a reservation earlier in this week. But I want to change my reservation. Can you please help me for that?
user
Please wait for a moment.
assistant
Ok, I will wait.
user
Sorry Amy, no reservation found under your name.
assistant
Anyway, thank you for the information.
user
You are welcome. Have a good day.
assistant