Hello.
user
Hello. How can I guide you?
assistant
 I need to cancel my reservation as my meeting got cancelled due to some technical issues, can you please help me in cancellation?
user
Sure, We are here to help you. Can I know your name?
assistant
I am Kevin Clark.
user
Please wait a while.
assistant
Sure.
user
Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel  it.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant