Hello.
user
Hello, how may I oblige you today?
assistant
I have a reservation to attend meeting. Due to some technical problems it got postponed. Can you please change my existing reservation?
user
Sure, may I know your name to check the reservation on your name?
assistant
Timothy Collins is my name.
user
Thank you for providing your name, there is no reservation found on your name.
assistant
Ok, not an issue. Thanks for your kind response.
user
Thank you for consulting our agency.
assistant