Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my reservation, so please help me in the cancellation.
user
Let me know your name to check your reservation?
assistant
Myself Cynthia Martin.
user
Ok, please wait a moment.
assistant
Ok.
user
Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?
assistant
Yes, please proceed to cancellation.
user
Your ticket has been cancelled and your ticket fare will be refunded to your bank account.
assistant
Thank you.
user
Thank you for choosing us.
assistant