Hi.
user
Hello.
assistant
I am Susan Thomas.
user
How can I aid you today?
assistant
 I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
user
Sure, I will help you. Sorry, there is no reservation found under your name in our database.
assistant
That's ok, thank you.
user