Hello.
user
Hello. What type of service you are looking from our agency?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, I am glad to help you with that.
assistant
Thank you.
user
Can you provide me your name?
assistant
Karen Taylor here.
user
Please wait for a minute.
assistant
Ok.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
No problem, Thanks for the information.
user
Thank you for approaching us.
assistant