Hi.
user
Hello, how can I help you today?
assistant
Due to sudden change in my trip to another location, I would like to do some changes in existing my reservation. Can you please help me out?
user
Sure, can I know your good name to proceed further?
assistant
Sandra Jones here.
user
I am sorry to say you that there is no reservation found under your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant