Hello.
user
Hello. How may I help you?
assistant
I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
user
I am happy to help you, may I know your name to check your reservation?
assistant
Thank you and myself Richard Carter.
user
Sorry, there is no reservation found on your name to cancel it.
assistant
It's ok, thank you.
user
Thanks for choosing us, have a good day.
assistant