Hello.
user
Hello, how may I help you?
assistant
Prepone plan came into a picture owing to an announcement of birth of baby boy. So I need your help to change my existing reservation.
user
Sure, I am here to help you in changing. May I know your name?
assistant
My name is Margaret Thompson.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, no reservation found on your name in my records.
assistant
Ok, that's not a problem. Thanks for your information.
user
Thank you for reaching us.
assistant