Hello.
user
Hello. How can I assistance for you?
assistant
I would like to cancel my reservation as I am leaving to my hometown, can you please help me out?
user
Sure, may I know your name please?
assistant
My name is Frank Smith.
user
No reservation has found for the user that the name you have provided. Thank you for reaching us, have a nice day.
assistant
Ok no problem, thank you for your services.
user