Hi.
user
Hello, how can I assist you today?
assistant
 I want to cancel my reservation as my project got ramp down. Can you assist me with that?
user
Sure, may I know your good name?
assistant
I am Laura Baker.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok no issues. Thanks for the information.
user
Thank you for reaching us.
assistant