Hi,.
user
Hello, how can I be of your assistance today?
assistant
I am unable to travel to airport to board my flight due to severe accident in my way to airport.
user
OK.
assistant
Can you help me with the cancellation?
user
Sure, I can help you with cancellation.
assistant
Thank you.
user
Please provide your name so that I can check your reservation status and cancel it as per your request.
assistant
I am Donald Walker.
user
Sorry to say this, we did not find any reservation on the name of Donald Walker.
assistant
Ok, no issues. Thanks for the information.
user
Thanks for contacting us, have a nice day.
assistant