Hello.
user
Hello, how may I support you?
assistant
I am Edward Rodriguez. I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.
user
Sure, let me check the status and get back to you.
assistant
Ok.
user
No reservation was found on your name.
assistant
Ok, no problem.
user
Thank you for reaching us.
assistant
Thank you.
user