Hi.
user
Hello, how can I assist you for the day?
assistant
As my exam got postponed due to heavy rain I want to change my reservation, can you help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your good name?
assistant
My name is Robert Taylor.
user
Please wait for a moment.
assistant
Ok.
user
Sorry, we found no reservation on your given name.
assistant
No problem, thank you for your information.
user
Thank you for choosing us.
assistant