Hi.
user
Hello, how can I help you today?
assistant
Owing to an emergency, my meeting with client to postponed. So I request you to change my existing reservation.
user
Sure, may I know your good name?
assistant
Sure, Rachel King.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok, no issues. Thank you for your assistance.
user
Thank you for reaching us.
assistant