Hello.
user
Hello. How may I assist you at this moment?
assistant
I want to change my reservation, due to some problems I am unable travel those dates so can you please change my reservation?
user
Sure, I am oblige to help you. Can you please provide your name to check your previous reservation?
assistant
Thank you, my name is Paul Evans.
user
Please hold on to check.
assistant
Ok.
user
We regret that, there is no reservation available with your name in our records.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for reaching us, have a great day.
assistant