Hello.
user
Hello.
assistant
I am Mark Jackson.
user
 How can I help you?
assistant
I just want to cancel my recent reservation, due to heavy rainfall at my destination. Can you help me with that?
user
Ok, please wait.
assistant
Sure.
user
 Sorry, no reservation was found on your name.
assistant
Ok, not an issue. Thank you.
user
 Thank you for opting us.
assistant