Hello.
user
Hello. How may I help you out?
assistant
I am Dennis Young, I need to cancel my reservation as my exams got cancelled.
user
Sure, I will help you in cancelling the ticket.
assistant
Thank you for considering my request.
user
Please wait for a while.
assistant
Ok.
user
Sorry, there are no reservations found in our database.
assistant
It's ok, anyway thank you for the information.
user
Thank you for choosing us.
assistant