Hello.
user
Hello, how may I help you today?
assistant
Due to some health issues, I would like to cancel my trip. Can you please cancel my reservation?
user
Sure, I am here to help you with this. May I know your name please?
assistant
My name is Anna Williams.
user
Please wait for a moment.
assistant
Sure, take your time.
user
Sorry Anna, there is no reservation found as per your name to cancel it.
assistant
Its ok, no issues. Thank you for the information.
user
You are welcome always.
assistant