Hello.
user
Hello, how can I guide you for today?
assistant
I would like to cancel my recent reservation due to some personal issues, will you help me with that?
user
I will help you with that.
assistant
Thank you for accepting my request.
user
May I know your name?
assistant
Myself Melissa Mitchell.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok, I will wait for your response.
user
I found your existing reservation and cancelled it successfully.
assistant
Thank you for helping me.
user
Thank you for contacting us, have a nice day.
assistant