Hello.
user
Hello. How can I assist you?
assistant
We friends were planning to cancel this tour, will you help me in cancelling my recent reservation?
user
Sure, may I know on which name have you done the previous reservation?
assistant
My name is William Scott.
user
Fine, please be on hold.
assistant
Sure.
user
Scott, I have found your reservation and I have successfully cancelled it.
assistant
Ok, thank you.
user
Thank you for choosing us.
assistant