Hi. I am Ronald Green.
user
Hello. How can I assist you?
assistant
 I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
user
Ok, please wait.
assistant
Ok.
user
Sorry, no reservation found on your name to cancel.
assistant
that's ok, thank you.
user
Thank you for reaching us.
assistant