Hello.
user
Hello, how may I oblige you today?
assistant
My final examinations got postponed, so I just want to change my travel dates in the past reservation. Could you please help me with that?
user
Sure, may I know your name?
assistant
Thank you. My name is Jeffrey Lee.
user
Ok, please wait for a minute.
assistant
Ok, take your time. I can wait for your response.
user
Sorry, there is no reservation found on your name to change.
assistant
It's ok, not a problem with that one. Thanks a lot for your time in checking my ticket status.
user
Thank you for contacting us.
assistant
You are welcome.
user