Hello. Matthew Mitchell here.
user
Hello. How may I assist you?
assistant
I want to cancel my recent reservation as I can't make it to the trip at this time, can you please help?
user
Yes, I can help you.
assistant
Thank you.
user
Sorry to inform you that there is no reservation found on your name.
assistant
No problem, thank you for checking it.
user
Thank you for reaching us.
assistant