Hello.
user
Hello.
assistant
My name is Thomas Williams.
user
How may I help you?
assistant
Actually I booked the ticket on wrong date, could you help me in changing the existing reservation?
user
Sure, I will help you. Please wait a moment.
assistant
Sure.
user
Thomas, there is no active reservation on your name in our database.
assistant
That's ok.
user
Thank you for approaching us.
assistant
Thank you for your time.
user
You are welcome.
assistant