Hello, Ronald Allen here.
user
Hello, Ronald Allen, how can I assist you today?
assistant
Due to health emergency to my great grandfather, I want to cancel my recent reservation. Can you help me for cancellation?
user
Sure, we will help you. Please hold on for a couple of minutes.
assistant
Sure.
user
Thanks for your time, we are sorry to inform you that no reservation has found based on your specified name.
assistant
Ok, no issue. Thanks for your service.
user
Thanks for opting our service, have a great day.
assistant