Hello. I am Karen Edwards.
user
Hello. In what way can I help you?
assistant
Will you be my helping hand in cancelling my recent reservation as the music festival which I have planned to attend got postponed?
user
Sure, please wait.
assistant
Ok.
user
Thank you for for waiting, there is no reservation found on your name.
assistant
It's ok, thank you for your kind information.
user
Thank you.
assistant