Hello.
user
Hello. How can I aid you at this moment?
assistant
Can you please help me to cancel my reservation due to heavy rains at my destination place?
user
Sure, I am here to help you with this.
assistant
Thank you for accepting my request.
user
Can you please provide your name to check your reservation status?
assistant
Sure, my name is Brenda Hill.
user
Brenda Hill, there is no active reservation found under your name in our database.
assistant
Not a problem, thank you.
user
Thank you for contacting us.
assistant