Hello.
user
Hello, do you need any help from us?
assistant
I want to change my existing reservation due to bad health issues. Can you help me with that?
user
Sure, I am glad to help you.
assistant
Thank you.
user
May I know your name please?
assistant
I am Donna Thompson.
user
Sorry, there is no reservation with your name in our portal to make changes.
assistant
Ok, no issues. Thank you.
user
You are welcome.
assistant