Hi, Melissa King here.
user
Hello. How may I assist you?
assistant
I have booked a ticket to Houston last week, but suddenly my grandmother expired. Can you please cancel my reservation?
user
So sad to hear. I am here to help you.
assistant
Yes, please do that.
user
I have search reservation with your name but there is no reservation under your name.
assistant
Oh! that fine, thank you for searching.
user
Thank you for consulting us.
assistant