Hello, I am Laura Campbell.
user
Hello Laura, how may I assist you?
assistant
Because of bad climate, I want to change my existing reservation. Will you please help me?
user
Sure, hold on for a moment please.
assistant
Ok.
user
Sorry to say this Laura, there are no reservation under your name.
assistant
It's ok, thank you for your service.
user
Thank you for choosing us.
assistant