Hello.
user
Hello. How may I assist you today?
assistant
Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?
user
Sure, may I know your name?
assistant
My name is Kenneth Jones.
user
Please wait a moment.
assistant
Ok, I will wait.
user
Sorry to say that, there are no active reservations on your given name to cancel.
assistant
Anyway, thanks for the information.
user
Thank you for reaching our service.
assistant