Hello, Edward Gonzalez here.
user
Hello, Edward Gonzalez. How can I help you?
assistant
Due to heavy rain in my place I would like to cancel my trip to New York, Can you please help me in doing this?
user
Sure. Please wait for some time.
assistant
Sure.
user
Thank you for waiting. We found that there was no reservation found with your name.
assistant
Ok, Thanks for your information.
user
Thank you for reaching us.
assistant