Hello. I am Samuel Scott.
user
Hello, how may I oblige you today?
assistant
 I want to cancel my reservation due to prepone of my exams. Can you please cancel my reservation?
user
Sure, we are here to help you. Please hold a moment.
assistant
OK.
user
Thanks for your time, we found a reservation on your name.
assistant
Thank you for your help.
user
Shall I proceed to cancel.
assistant
Ok, proceed to cancel.
user
Sure, your ticket has been cancelled.
assistant
 Thank you.
user
Thank you for approaching us.
assistant