Hello.
user
Hello, how may I help you?
assistant
Owing to an emergency I want to cancel my recent reservation. Can you help me?
user
Sure, could you please provide me your name?
assistant
OK, my name is Jonathan Hernandez.
user
Please wait a moment.
assistant
OK.
user
Thanks for waiting, I am sorry, there is no reservation on your name.
assistant
OK, thanks for your service.
user
Thanks for choosing us, have a nice day.
assistant