Hello.
user
Hello. How can I help you?
assistant
Due to urgent work, I would like to change my reservation to some other date, can you please help me out with that?
user
Can I know your name?
assistant
Thank you for accepting my request, I had reserved it on the name of Donna Taylor.
user
Sorry, no reservation found by your name.
assistant
Oh! I think the ticket was not booked due to server issues. Anyway, thank you for the information.
user
Thank you.
assistant