Hello,.
user
Hello. How can I serve you?
assistant
I want to cancel my recent reservation due to my health issue, so can you please help me in cancellation?
user
Sure, I can help you.
assistant
Thank you.
user
May I know your name?
assistant
My name is Dorothy Smith.
user
Give me a minute.
assistant
Sure.
user
Thanks for your time. We didn't found any reservation by this name.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant