Hi.
user
Hello, how can I guide you for today?
assistant
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
user
I will help you with that. May I know your name?
assistant
Sure, my name is Deborah Collins.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok.
user
Sorry, there is no reservation found under your name in our database.
assistant
That's ok, thank you.
user
Thank you for contacting us, have a nice day.
assistant