Hello.
user
Hello. How may I guide you at this moment?
assistant
I want to cancel my recent reservation, due to some health problem. Can you help me?
user
Yes, I can help you with that.
assistant
Thank you.
user
May I know your good name please?
assistant
Sure, I am Debra Mitchell.
user
Ok, I will check your ticket status and let you know.
assistant
Sure.
user
Sorry to inform you, there is no active reservation found with your name in our database.
assistant
Ok, no problem. Thank you for your information.
user
You are welcome.  Thank you for approaching us.
assistant