Hello,.
user
Hello, how may I help you?
assistant
I am Matthew Thomas. I just want to cancel my reservation, due to sudden demise of my Grandfather. Can you please help me out ?
user
Sure, I am here to help you. Please wait for a while.
assistant
Thank you. Sure.
user
Sorry, no reservation found on your given name.
assistant
Ok, no issue.
user
Thank you for your information.
assistant
Thank you for your information.
user