Hello, I am Nancy Hernandez.
user
Hello, how can I help you today?
assistant
Due to heavy rain fall my cricket match got postponed, so I need to change my existing reservation. Can you please help me with changing?
user
Sure, wait for a moment. I will check and get back to you.
assistant
Ok.
user
Thanks for being patience, sorry to say that, no reservation was found with your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thanks for connecting with us.
assistant