Hi.
user
Hello, how may I assist you?
assistant
I need to modify my reservation as I had met with an accident last week. Can you help me with that?
user
Sure, we are pleased to serve you.
assistant
Thank you.
user
May I know your good name please?
assistant
Sure, my name is Anthony Walker.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name to change.
assistant
Not a problem, anyways thank you for the information.
user
Thank you for reaching us.
assistant