Hi, Stephanie Carter.
user
Hello, how may I assist you?
assistant
I would like to cancel my reservation due to heavy rainfall. Can you help me?
user
Carter, please wait for a moment.
assistant
Ok, take your time.
user
Sorry Carter, there is no reservation found on your name to cancel your reservation.
assistant
That's ok, no problem. Thank you so much.
user
Thank you for your service.
assistant