Hello,.
user
Hello. How may I be at your service today?
assistant
 Owing to an emergency, my planned to Sky diving with friends has been cancelled.
user
Ok.
assistant
Can you help me with that?
user
Sure, help me with your name please.
assistant
I am Amanda Anderson.
user
Sorry, there was no reservation found with your name.
assistant
Ok, no issues.
user
Thank you for availing us.
assistant
Thanks for the information.
user