Hi.
user
Hello, how can I help you?
assistant
I need to change my existing reservation, Can you please help me with that?
user
Sure, I am here to help you with your concern. Can you please let me know your name to check with the status?
assistant
Kenneth Baker here.
user
Thank you for providing your name to check with the status. Please wait for 2-3 minutes while I check.
assistant
Sure.
user
Thank you for waiting, Kenneth Baker. Regret to inform that there is no active reservation found under your name to amend.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching us.
assistant