Hello.
user
Hello, do you need any help from us?
assistant
I am Michael Rodriguez. I want to change my existing reservation due to health issues, can you please help me with that?
user
Sure, please allow me a moment.
assistant
Ok.
user
Sorry, there is no reservation with your name in our portal to make changes.
assistant
No problem, thank you for your help.
user
You are welcome, have a great day.
assistant