Hi.
user
Hello, how may I help you today?
assistant
My bank exams got postpones so I need to change my existing reservation, Can you please help me with that?
user
May I know your name please?
assistant
I am Eric Perez.
user
Please give me a moment, I will check and revert to you.
assistant
Sure,.
user
Unfortunately, we did not found any reservation with your provided name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for availing us.
assistant