Hi.
user
Hello, how may I aid you today?
assistant
I need to amend my reservation, can you help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
Can I have your name to proceed further?
assistant
Sure, I am Frank Wright.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for your time, sorry no reservation found on your name.
assistant
Not a problem, anyways thank you for the information.
user
Thank you for reaching us.
assistant