Hi.
user
Hello, How can I respond to your request?
assistant
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
Emma Smith here.
user
Ok, wait for some time I will check the reservation on your name and get back to you.
assistant
Sure.
user
Thanks for remaining so positive, we are sorry to inform you that there is no active reservation found on your name.
assistant
Ok, no problem. Thanks for your information.
user
Thanks for approaching us, wish you a nice day.
assistant