Hello.
user
Hello, how can I assist you?
assistant
I am Alexander Rodriguez. Owing to an emergency, I want to change my existing reservation. Can you help me?
user
Sure, we are here to help you. Please hold on a minute.
assistant
Sure.
user
Sorry, there is no reservation on your name in our database.
assistant
Ok, no issues. Thank you for your kind service.
user
Thank you for choosing us.
assistant