Hello.
user
Hello. How can I help you?
assistant
I am Rachel Nelson. I want to change my existing reservation. Could you help me with that?
user
Sure, I am here to help you in changing the details.
assistant
Thank you.
user
Ok, can I put the conversation on hold for a minute?
assistant
OK.
user
Sorry to intimate you that, I have not found any previous reservation with your name in our system data.
assistant
That's ok, no problem. Thank you.
user
My pleasure.  Thank you for reaching us.
assistant