Hi.
user
Hello. How can I aid you today?
assistant
I need to amend an existing reservation, can you please help me?
user
Sure, I am happy to help you. May I know your name to check your reservation status?
assistant
I am Barbara Carter here.
user
Ok, please wait for a while.
assistant
Sure, I will wait.
user
Sorry for the inconvenience, we have not found any reservation on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us, have a good day.
assistant