Hello.
user
Hello. How may I help you?
assistant
I am John Harris. I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, please wait a minute.
assistant
Thank you. I will wait for your response.
user
Sorry John, there is no reservation found under your name.
assistant
Oh! It may not be booked properly due to some technical issues. Anyway, thank you for your time.
user
It's ok, thank you for your information.
assistant