Hi.
user
Hello, How can I help you now?
assistant
Can you help me in changing my existing reservation under the name of Susan Hill?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please hold on for a while, I will check the status of your reservation.
assistant
Ok.
user
Thanks for waiting. We regret to say that, there is no active reservation found on your name to change it.
assistant
It's ok, not a problem.
user
Thanks for approaching us.
assistant
Thank you for your information.
user