Hi.
user
Hello. How could I aid you at this moment?
assistant
I need to cancel my reservation due to some personal problem, can you help me ?
user
Sure, I am here to help you. To check with your reservation status, we need your good name please?
assistant
My name is Barbara Hernandez.
user
Ok, please wait for few minutes.
assistant
Ok.
user
We found a reservation on your name, shall I proceed with the cancellation?
assistant
Please proceed to cancel.
user
Your recent reservation was cancelled and you will get your money in to your account with in 7 days.
assistant
Thank you for helping me in cancellation.
user
Thank you for approaching us.
assistant