Hello, Timothy Gonzalez here.
user
Hello, Timothy Gonzalez, what can I do for you?
assistant
Due to some medical emergency for my brother I would like to change my recent reservation. Can you please help me in doing this?
user
Sure, we will help you. Please hold on for a couple of minutes.
assistant
Ok.
user
Thanks for your time, we are sorry to say that no reservation has found based on your good name.
assistant
Ok, no issues. Thanks for your time.
user
Thanks for opting our service, have a nice day.
assistant