Hello.
user
Hello, how can I assist you for the day?
assistant
I need your help in cancelling my flight ticket.
user
Sure, may I know your name?
assistant
My name is Sharon Hernandez.
user
Ok, please wait a minute.
assistant
Sure, I will wait.
user
We found a reservation on your name, as per your request it has been cancelled.
assistant
Great! Thank you for the help.
user
Thank you for reaching us.
assistant