Hello, I am Cynthia Moore.
user
Hello, how can I support you at this moment?
assistant
I need to change my reservation due to postpone of my educational trip. Can you please change it?
user
Sure, I am happy to help you. Can you please wait for few minutes.
assistant
Sure.
user
Thank you for waiting, there is no recent reservation find on your name in our data base.
assistant
Ok, no issues. Thanks for your service.
user
Thank you for approaching us.
assistant