Hello.
user
Hello, how may I assist you?
assistant
I want to cancel my reservation due to health problem, can you help me?
user
Sure, please give me a minute to check your details. May I know your name, please?
assistant
I am Andrew Anderson.
user
There is no reservation is found on your name. Sorry for inconvenience.
assistant
No problem, thanks for checking.
user
Thank you for reaching us, have a nice day.
assistant