Hello.
user
Hello, how may I help you?
assistant
Owing to an emergency, I just want to cancel my recent reservation. Can you please help me?
user
Sure, may I know your name please?
assistant
Donald Green.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, there is no active reservation found with your name in our records.
assistant
Ok, thank you.
user
Most welcome.
assistant