Hello.
user
Hello, how may I aid you today?
assistant
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name to proceed further?
assistant
I have done my reservation on the name of Stephen Lee.
user
Ok, please wait for a while, let me check your reservation.
assistant
Sure, take your time.
user
Thank you for your time, sorry no reservation found on your name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you for availing us.
assistant
Welcome.
user