Hello.
user
Hello. How may I assist you?
assistant
My husband and I are planning a cruise to Galapagos Islands July 2018. One of our family member is hospitalized, so we are unable to travel that trip. Can you please help me with cancelling my ticket?
user
Yes, may I know your name for checking purpose?
assistant
My name is Barbara Rodriguez.
user
Please wait for a moment.
assistant
Ok, I will wait for your response.
user
No reservation found for the user, when I checked in our data base.
assistant
It's ok, thank you for your kind help.
user
You are welcome.
assistant