Hello.
user
Hello. How may I help you out?
assistant
I need your small help in cancelling my reservation as I cannot travel because I met with an accident. Can you please do that for me?
user
Sure, I will help you out. Please wait for a while.
assistant
Sure.
user
May I know your name please?
assistant
My name is Jennifer Wright.
user
Sorry, there are no reservations found.
assistant
No problem, thank you for checking.
user
Thank you for choosing us.
assistant