Hello.
user
Hello, how may I assist you?
assistant
I would like to cancel my existing reservation because by neighbour's sudden death. Can you help me?
user
Oh! that's sad to hear. Sure, I'm here to help you. Can I please know your name? as it is very important to cancel your ticket.
assistant
My name is Ashley Perez.
user
Sorry Perez, there are no flight ticket reserved on your name.
assistant
That's totally fine, thank you for checking my reservation.
user
It's my job Perez.
assistant
You are most welcome.
user
Thank you for reaching us. Have a good day.
assistant