Hello.
user
Hello. How may I assist you?
assistant
My name is Dorothy Clark. Actually I booked a ticket to attend a music concert in NYC, but due to personal problems, I want to cancel my trip.
user
Ok Dorothy, so do you want me to cancel your existing reservation?
assistant
Yes, please help me out.
user
Ok, please hold on for a moment so that I can check the details of your existing reservation.
assistant
Sure, take your time.
user
I have found your reservation with your name, shall I proceed with the cancellation?
assistant
Please proceed.
user
Ok, your reservation has been cancelled.
assistant
Thank you for helping me out.
user
Thank you, have a nice day.
assistant