Hi.
user
Hello, how can I help you today?
assistant
I want to change my reservation as my farewell got postponed. Can you help me?
user
Ok, may I know your name?
assistant
I am Dorothy Wilson.
user
Ok, please wait a moment.
assistant
Sure. It's Ok, thanks for your response.
user
Sorry to say, no reservation found with your name. Thanks for reaching us.
assistant