Hi.
user
Hello. How can I help you now?
assistant
Owing for an emergency, I want to cancel my reservation. Can you please help me?
user
Sure, may I know your name?
assistant
My name is Eric Young.
user
Please wait for a while.
assistant
Sure.
user
Sorry, no reservation found.
assistant
Not an issue, thank you for checking.
user
Most welcome.
assistant