Hello.
user
Hello. How can I help you?
assistant
I have already reserved my ticket, but now I want to cancel that reservation.
user
Sure, may I know your name for cancelling your reservation?
assistant
I am Andrew Gonzalez.
user
No reservation found on your name.
assistant
It's ok, no issues.
user
Thank you for contacting us.
assistant
Thanks for your help.
user