Hello.
user
Hello, how may I help you?
assistant
I am Joseph Garcia. My scheduled examination dates has been postponed, could you help me with changing my recent reservation?
user
Sure, please wait for a while.
assistant
Sure, take your time.
user
Sorry to inform you, there is no reservation found with your name in our records.
assistant
That's ok, not an issue. Anyways, thank you for the information.
user
Most welcome.
assistant