Hello.
user
Hello, how can I help you?
assistant
I would like to cancel my recent reservation, can you please help me out?
user
Sure, I am here to help you. May I know your name to proceed further?
assistant
Sure, myself Michelle Taylor.
user
Michelle Taylor, your reservation is found in our database and it is cancelled successfully.
assistant
That's fine, thank you for the information.
user
 Thank you for reaching our agency.
assistant