Hello.
user
Hello, how can I assist you for the day?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
May, I know your good name?
assistant
My name is Sharon Allen.
user
Please wait for a moment.
assistant
Sure, take your time.
user
Sorry, we found no reservation on your given name.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant