Hello.
user
Hello, how may I aid you today?
assistant
I am Kevin Brown. I want to cancel my recent reservation due to heavy rain fall. Can you please help me with this?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
No problem, thanks for your information.
user
Thank you for reaching us.
assistant