Hello.
user
Hello. How may I aid you?
assistant
I would like to cancel my recent reservation as my exams cancelled, can you please help me out with that?
user
May I know your name?
assistant
Myself Jerry Carter.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, no problem. Anyway thank you for checking out.
user
Thank you.
assistant