Hello.
user
Hello, How can I be of your helping hand?
assistant
I want to change my existing reservation. Could you help me with that?
user
Sure, I can help you in that.
assistant
Thank you.
user
Can I know your name, to check your reservation status?
assistant
Ashley Collins here.
user
Ok, please be on hold.
assistant
Ok.
user
Sorry Ashley Collins, there is no active reservation on your name to change it.
assistant
That's ok, no problem. Thank you.
user
Thanks for choosing us.
assistant