Hi.
user
Hello, how may I assist you?
assistant
Due to demise of grand father, I want to cancel my reservation. Can you help me with that?
user
Sure, may I know your name to proceed?
assistant
Lisa Parker here.
user
I have found your reservation on your name, can I cancel it?
assistant
Please cancel it.
user
Your reservation is cancelled.
assistant
Thanks for your excellent service.
user
Thank you for choosing us.
assistant