Hello, I'm Linda Allen.
user
Hello. How may I assist you Linda Allen?
assistant
Due to the sudden mild heart attack to my grand father, I immediately want to cancel my recent reservation.
user
So sad to hear, give me a moment to check the reservation status in our database.
assistant
Ok sure, take your time.
user
Sorry, there is no reservation found under your name to cancel the ticket.
assistant
It's ok, may be my friend has canceled that ticket. Thank you.
user
Thank you and I hope your grand father recover soon.
assistant
Thank you for your concern.
user