Hello.
user
Hello.
assistant
Nancy Young here.
user
How can I assist you today?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out with changing of my reservation?
user
Sure, I will definitely help you with changing your reservation. Please give me a moment, I will check your reservation status.
assistant
Thank you for accepting my request, take your time.
user
Thanks for waiting, there is no reservation found under your name.
assistant
Oh! It might not be done properly at the time of booking due to my server issue. Anyways thank you for checking my previous reservation and letting me about that.
user
Welcome, have a great day.
assistant