Hello.
user
Hello, how can I help you?
assistant
I need to change my existing reservation due to postpone of my event. Can you please help me?
user
Sure, I can help you with that. May I know your good name please?
assistant
Sure, I am Virginia Walker.
user
Ok, please wait for a while.
assistant
Sure.
user
Virginia Walker, there is no active reservation found under your name to do modifications in that.
assistant
No worries, thank you for the information.
user
Thank you for choosing us, have a nice day.
assistant