Hello.
user
Hello. How can I serve you today?
assistant
Owing to an emergency, I want to change my existing reservation. Can you please help me out?
user
Sure, may I know your good name please?
assistant
Thank you for considering my request. Myself Margaret Lee.
user
Please give me a moment.
assistant
Sure, take your own time.
user
We did not find any active reservation on your given name.
assistant
Not a big problem, anyway thank you for the information.
user
Thank you for choosing us.
assistant