Hello.
user
Hello.
assistant
Shirley Taylor here.
user
How may I help you?
assistant
Can you please do some modifications in my recent reservation? As my planned trip has been postponed to some other dates.
user
I am happy to help you, please be on hold for some time.
assistant
Sure, I'll wait.
user
Thanks for your time, there is no reservation found on your name to change it.
assistant
Oh! May be I have done a wrong booking. Thank you anyways.
user
Thanks for choosing us.
assistant