Hello.
user
Hello.
assistant
I am James Roberts.
user
How may I help you?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Sure, please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us.
assistant