Hi.
user
Hello. How may I help you?
assistant
I am Nancy Hall. I want to cancel my reservation, help me in cancel my reservation.
user
Ok, please hold on a moment.
assistant
Ok.
user
 We are sorry to inform you that, we did not find any reservation against your name.
assistant
That's ok, thank you.
user
Thanks for contacting us, have a good day.
assistant