Hi.
user
Hello. How may I assist you today?
assistant
Nancy Campbell here. I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.
user
Sure, please wait for a minute to check the reservation details.
assistant
Ok.
user
Thanks for your waiting. Sorry to tell you that, there is no active reservation found with your name in our database to cancel it.
assistant
That's ok, thank you for checking.
user
Thanks for choosing us, have a great day.
assistant