Hi.
user
Hello, how may I serve you today?
assistant
I want to cancel my reservation which is done recently due to some health issue, can you please help me in this?
user
 Sure, may I know your good name please?
assistant
Sure, my name is Alexander Lopez.
user
Ok, please wait for a minute.
assistant
Sure, I will wait.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, no problem. Anyways, thank you for your service.
user
Thank you for availing us.
assistant