Hi. I am Kimberly Davis.
user
Hello, how can I provide assistance to you?
assistant
My cricket match got postponed due to heavy rainfall, can you please cancel my ticket?
user
Sure, I am here to help you. Please stand by.
assistant
Ok.
user
Thank you for waiting, we are sorry to say that no reservation was found in our database on your name.
assistant
Ok, no problem.
user
Thanks for your kind approach.
assistant
Thanks for your information.
user