Hi.
user
Hello, how can I guide you for today?
assistant
Due to bad weather conditions, I want to change my existing reservation. Can you help me out?
user
May I know your name?
assistant
Sure, my name is Ryan Nelson.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok.
user
Sorry, there is no reservation found under your name in our database.
assistant
That's ok, thank you.
user
Thank you for contacting us, have a nice day.
assistant