Hello.
user
Hello. How can I serve you?
assistant
I just want to cancel my recent reservation, due to heavy floods at my destination.
user
Ok.
assistant
Can you aid me with cancellation?
user
Sure. May I know your good name?
assistant
Sure, you can check my reservation on the name of Frank Thompson.
user
Please, hold on.
assistant
Sure.
user
Thanks for being patience, there is no reservation found on your name.
assistant
Ok, not an issue. Thanks for your assistance.
user
Thank you.
assistant