Hello.
user
Hello.
assistant
My name is Elizabeth Lee.
user
Lee, what can I do for you?
assistant
Owing to an emergency, I would like to change my existing reservation. Can you help me?
user
Sure, I can do that for you. I will check your reservation status and get back to you.
assistant
Ok, take your time.
user
Lee, I did not find any reservation by your name in our database.
assistant
Its ok, thank you for the information.
user
You are welcome and thank you very much for choosing us.
assistant