Hello.
user
Hello, how can I aid you for today?
assistant
I would like to cancel my reservation as I am leaving for delegates, can you please help me out?
user
I am here to help you about that, can you please let me know your name for checking the reservation status?
assistant
Karen Nelson here.
user
Sorry to say this Karen Nelson, there is no active reservation under your name in our booking list.
assistant
Ok no problem, thank you for your services.
user
You are welcome, thank you for reaching us.
assistant