Hello.
user
Hello, what help that  I can assist you?
assistant
I want to cancel my recent reservation, due to some health issue.
user
Sure, I am oblige to help you and can you please mention your name?
assistant
Sure, I am Virginia Moore.
user
Thank you and I have found your reservation and the ticket has cancelled from my side.
assistant
Ok, Thank you.
user
Thank you for approaching us and have a nice day.
assistant