Hi.
user
Hello. How can I serve you?
assistant
Can you please cancel my reservation due to my bad health?
user
Sure, We are here to help you.
assistant
Thank you.
user
May I know your name?
assistant
Anna Davis here.
user
Give me a minute.
assistant
Sure.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant