Hi.
user
Hello. How may I help you?
assistant
I want to cancel my reservation, can you help me in that?
user
I am here to help you, may I know your name to check your reservation?
assistant
I am Justin Scott.
user
Ok, please hold on a moment.
assistant
Ok.
user
Thanks for your time, there is no reservation found on your name to cancel it.
assistant
That's ok, thank you.
user
Thank you for choosing us.
assistant