Hello.
user
Hello, how may I help you?
assistant
I want to change my existing reservation due to sudden postpone of my football match.
user
Sure, may I know your name?
assistant
I am Amanda White.
user
Wait a minute.
assistant
Sure.
user
There was no reservation found on your name.
assistant
Ok, no problem. Thank you for your response.
user
Thank you for reaching us.
assistant