Hello. I am Kimberly Lewis.
user
Hello, how may I be at your service today?
assistant
Would it be possible to change my reservation to new travel dates?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure, take your time.
user
Sorry to inform you that no reservation has been found with your name.
assistant
It's ok, thanks for your information.
user
Thank you for choosing us.
assistant