Hi.
user
Hello, how can I best assist you now?
assistant
Would it be possible to change my reservation, which I have done with my name?
user
Sure, I am happy to help you to change the ticket details once I have found your ticket. Can I know your name please?
assistant
Yes, my name is Stephanie Collins.
user
Ok, wait for some time I will check the reservation on your name and get back to you.
assistant
Ok, take your time.
user
Thanks for remaining so positive, we are sorry to say that there is no active reservation found on your name.
assistant
That's ok, thank you for the response.
user
Thanks for choosing us, wish you a great day.
assistant