Hello, I am Melissa Harris.
user
Hello, how can I help you today?
assistant
I have a plan to enjoy my holiday trip in New York, but it was cancelled. Can you please change my reservation?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please give me a minute.
assistant
Sure.
user
Thank you for your patience, we are sorry to say that there was no reservation found on your name to change it.
assistant
Thant's Ok, no problem. Thanks for your quick response.
user
Thank you for choosing us.
assistant