Hello,.
user
Hello, may I know your name please?
assistant
I am Janet Wilson.
user
Thank you. How may I assist you Janet Wilson.
assistant
 I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you please cancel my reservation?
user
Sure, I can cancel it as per your request. Please wait a moment, I will go through your reservation and cancel it.
assistant
Sure.
user
Sorry, I have searched your reservation. But I did not find any reservation on your name.
assistant
Ok, it's not a problem.
user
Thanks for contacting us, have a nice day.
assistant
Thank you for your kind information.
user