Hello, I am Karen Walker.
user
Hello, How can I assist you?
assistant
I need to change my existing reservation, as my NBA playoffs got postponed due to wet outfield. Please help me in changing?
user
Sure, please wait. I will get back to you.
assistant
Ok.
user
Thanks for waiting, we do not found any reservation in your name.
assistant
Ok, no issues. Thank you for your help.
user
Thanks for approaching us.
assistant