Hello.
user
Hello.
assistant
I am Dorothy Smith.
user
How can I assist you?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Ok, please wait for a while.
assistant
Sure, take your time.
user
Thank you for waiting. Sorry, no reservation found on your name to cancel.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant