Hello. I am Donna Thomas.
user
Hello, how may I aid you out?
assistant
Can you please help me in cancelling my reservation?
user
Sure, I am here to help you out. Please allow me a moment.
assistant
Ok, sure.
user
Sorry Donna Thomas, there is active reservation on your name in our database.
assistant
Ok, fine thank you for checking.
user
Thank you for reaching us.
assistant