Hello.
user
Hello. How may I assist you?
assistant
I would like to change my recent reservation due to some personal issues, will you help me with that?
user
Sure, I will help you.
assistant
Thank you for accepting my request.
user
May I know your name?
assistant
Myself Thomas Carter.
user
Sorry, there are no reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
thank you for choosing us.
assistant