Hi.
user
Hello, how can I help you today?
assistant
Owing to an emergency, I want to change my reservation. Can you please help me with that?
user
Sure, we can help with that.
assistant
Thank you.
user
May I know your good name?
assistant
I am Michael Baker.
user
Please hold a moment.
assistant
Ok.
user
Thank you for waiting, there is no reservation found with the given name.
assistant
Ok, no problem. Thank you.
user
Thank you.
assistant