Hello. I am Donna Turner.
user
Hello, how may I aid you out?
assistant
I need to amend my reservation, can you help me out please?
user
Sure, I am here to help you out. Please allow me a moment to check whether any active reservation is found on your name or not.
assistant
Sure, take your own time.
user
Sorry, no reservation found on your name.
assistant
That's ok not problem.
user
Thank you for reaching us.
assistant