Hello.
user
Hello, what help are you expecting from our service?
assistant
William Walker here. Unfortunately, my Shuttle tournament is cancelled.So I want to cancel my reservation. Can you please help me for that?
user
Sure, I will help you with that.
assistant
Ok.
user
Please give me a minute to check  the details. Sorry to inform you that there is no ticket booked on your name to cancel.
assistant
Ok, thank you for the information.
user
Thank you for approaching us. Have a amazing day.
assistant