Hello.
user
Hello, how may I aid you today?
assistant
I am Michelle Carter, I want to cancel my ticket as my plan to visit my friend is cancelled. Please help me with cancellation?
user
Sure, please hold a moment, let me check your reservation and get back to you.
assistant
Sure.
user
Thanks for your valuable time, sorry, unfortunately no reservation found with provided name.
assistant
Thank you for the information.
user
Thank you for availing us, have  a great day ahead.
assistant