Hello.
user
Hello. How can I help you?
assistant
I am planning to change an existing reservation, due to some urgent work.Can you please help me out?
user
Sure, I will help you.
assistant
Thank you.
user
Let me know your name to check for existing reservation.
assistant
My name is Emily Thomas.
user
Please, hold on a moment.
assistant
Sure.
user
Thank you for waiting, I could not find any reservation on your name to change.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us.
assistant