Hi.
user
Hello, how may I support you today?
assistant
I want to change my reservation due to some emergency meeting, can you please help me out?
user
Sure, may I know your good name please?
assistant
I am Amy Johnson.
user
Ok, please wait for a moment.
assistant
Ok.
user
Thanks for waiting, no reservation found with your name to change.
assistant
Ok, no problem.
user
Thanks for contacting us.
assistant