Hi.
user
Hello, how can I oblige you today?
assistant
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
user
Sure, can I know your good name?
assistant
David Thomas here.
user
Please stand by.
assistant
Sure, I will wait for your response.
user
Thank you for waiting, there is no active reservation found with the given name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for opting us.
assistant