Hello.
user
Hello.
assistant
I am Shirley Wilson.
user
How may I help you?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Please wait for a moment. Sorry, there is no reservation matching with your name in our portal.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for reaching us.
assistant