Hi.
user
Hello. How may I guide you at this moment?
assistant
I would like to change my flight reservation as I am sick, can you please help me?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
Yes, my name is Stephanie Carter.
user
Ok, Please allow me a moment to check for the previous reservation in our data base.
assistant
Sure.
user
Thanks for remaining so positive, We are sorry to say that there is no active reservation found on your name.
assistant
Not an issue. Anyway, thank you for checking.
user
Thanks for contacting us.
assistant