Hello,.
user
Hello.
assistant
I am Betty Anderson.
user
How can I aid you today?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I can't go. Can you please change my reservation?
user
Sure, please wait for a while.
assistant
Sure.
user
Sorry Betty Anderson, no reservation found on your name.
assistant
Ok, no issue.
user
Thank you for approaching us, have a nice day.
assistant
Thank you.
user