Hi.
user
Hello. How may I render you at this moment?
assistant
I would like to change my flight reservation as I am unwell, can you please help me?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
My name is Matthew Clark.
user
Ok, please wait for few minutes.
assistant
Sure.
user
There is no existing reservation found on your name in our records.
assistant
Not an issue. Anyway, thank you for checking.
user
Thank you for reaching us.
assistant