Hello.
user
Hello. How can I assist you today?
assistant
 Suddenly I got a call from my team lead that there is an important meeting. So, I don't have any other option to travel. Can you please help me in changing the ticket?
user
Sure, I can help you with that. May I know your good name please?
assistant
Yes, I am Anna Brown.
user
Ok, please wait for a while.
assistant
Sure.
user
Anna Brown, there is no reservation found under your name to do modifications in that.
assistant
Ok, not a problem. Thank you for your information.
user
Thank you for choosing us.
assistant