Hello, I am Nancy Rodriguez.
user
Hello, how can I assist you?
assistant
I usually go on summer vacations to New York, but this time had to cancel due to heavy snowfall. I am planning it some other time.
user
Sure, please wait a moment I will check the reservation on your name.
assistant
So, Is there a flight cancelling facility? If it is there, please go ahead and cancel it.
user
Sorry there is no reservation found on your name.
assistant
Thanks for your information.
user