Hello.
user
Hello, how may I assist you today/.
assistant
Can you please help me in cancelling my recent reservation?
user
Sure, we are here to help you.
assistant
Thanks for that.
user
Man I know your good name please.
assistant
Sure, my name is Helen Martinez.
user
 Sorry, no reservation found on your name to cancel.
assistant
Oh! That's ok, thank you for giving the information.
user
Welcome, thank you for reaching us.
assistant