Hello, Emma Smith here.
user
Hello, how may I assist you?
assistant
Actually, due to heavy rainfall, I want to change my previous reservation. Will you please help me with that?
user
Sure, I am here to help you. Hold on for a moment please.
assistant
Sure.
user
Sorry to say this Emma, there are no reservation under your name.
assistant
It's fine. Anyway thank you for your help.
user
Thank you for reaching us. Have a good day.
assistant
Thank you.
user