Hello.
user
Hello. How can I assist you?
assistant
My football match was postponed and I want to cancel my reservation, can you help me?
user
Sure. May I know your name please?
assistant
My name is Benjamin Thomas.
user
Please wait a minute Benjamin Thomas.
assistant
Ok.
user
Thomas, there are no active reservations found with your details.
assistant
Thank you for checking.
user
Thank you for reaching us.
assistant