Hi, Anthony Adams here.
user
Hello, How can I assist you?
assistant
Owing to an emergency, my appointment with doctor got cancelled. So I want you to cancel my existing reservation.
user
Sure, Please wait a second.
assistant
Sure.
user
Sorry, No reservation found on your name.
assistant
Ok, no worries at all. Thank you for your assistance.
user
Thank you for opting us.
assistant