Hello.
user
Hello, how can I aid you?
assistant
Owing to an emergency, I just want to cancel my recent reservation. Can you please help me with cancellation?
user
Sure, I can help you with that. May I know your good name please?
assistant
Mark Adams is my name.
user
Ok, please wait for a while.
assistant
Sure.
user
Mark Adams, I found your reservation and I have successfully cancelled it.
assistant
Thank you.
user
Thank you for reaching us.
assistant