Hello,.
user
Hello.
assistant
I am Susan Davis.
user
How can I help you?
assistant
Can you please cancel my reservation, due to bad weather conditions?
user
Yes, I can help you.
assistant
Thank you.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Ok, no issue.
user
Thank you for contacting us.
assistant
Thank you.
user