Hello, I am Nancy Perez.
user
Hello, how can I assist you?
assistant
Due to my health problem I want to cancel my reservation, can you please help me to cancel my reservation?
user
Sure, please wait for a moment.
assistant
Ok.
user
Thanks for waiting, we found a reservation with your name. Shall I proceed for cancellation?
assistant
Yes, you can.
user
Reservation has been cancelled.
assistant
Thanks for your help.
user
Thanks for choosing us to cancel your reservation.
assistant