Hi.
user
Hello, how can I assist you today?
assistant
Owing to an emergency I had to request for this cancel reservation.
user
Sure, I am here to help you. May I know your name?
assistant
I am Christine Clark.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Thank you.
user
Thank you for opting us.
assistant