Hello,.
user
Hello,. Please let me know, What kind of service are you looking for?
assistant
Owing to an emergency I had to request for this cancel reservation.
user
 Sure, I can help you in that. Could you let me know your name. So that, I can check your reservation status?
assistant
My name is Debra Wilson.
user
 Ok, Please wait for a moment.
assistant
Sure.
user
Thanks for your time, there is no active reservation found on your name to cancel it.
assistant
Thank you.
user
 Thanks for approaching us, regarding your cancellation process.
assistant