Hello.
user
Hello. How may I aid you?
assistant
I want to change my reservation due to my holiday got cancelled. Can you help me for that one?
user
May I know your name?
assistant
Sure, Katherine Anderson here.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
No issues, thank you for the information.
user
Thank you for reaching.
assistant