Hi.
user
Hello, how can I help you today?
assistant
I am Stephanie Smith. Due to heavy rainfall my planning to visit has been postponed.Could you please change my existing reservation?
user
Sure, please wait a minute.
assistant
Ok.
user
Sorry to say that, no reservation was found on your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us, have a nice day.
assistant