Hello.
user
Hello, how may I aid you today from my end?
assistant
I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
user
Sure, I am here to help you out. Please provide me your name to check the reservation status.
assistant
Thank you and myself Jason Davis.
user
Please allow me a moment.
assistant
Sure.
user
Sorry  Jason Davis, there is no reservation on your name in our database.
assistant
It's ok, thank you for your help.
user
Thank you for reaching us.
assistant