Hello.
user
Hello. How may I help you?
assistant
I made a reservation earlier this week to give a seminar, but my seminar has been postponed. Can you please help me in changing my reservation?
user
May I know your name please to check the status of your reservation?
assistant
I am Eric Thomas.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
That's ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant