Hi, my name is Jacob Thomas.
user
Hello, how may I help you?
assistant
Would it be possible to cancel my reservation, which I have done with my name?
user
Sure. Could you please wait a minute?
assistant
Yes, I will wait.
user
We found your reservation and it has been cancelled.
assistant
Thank you for the help.
user
We will refund your money by 2 to 3 working days. Thank you for opting us.
assistant
     Ok, thank you.
user