Hello.
user
Hello, Please inform me, How may I assist you the day?
assistant
Due to some emergency I need to cancel my recent reservation can you help me with cancelling my reservation?
user
Sure, we are rapturous to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
I am Frank Johnson.
user
OK, please wait for a couple of minutes.
assistant
Sure.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
No problem, thank you for the information.
user
Thank you for reaching us, have a good day.
assistant