Hello.
user
Hello.
assistant
Myself Laura Hernandez.
user
How may I help you, Laura.
assistant
I would like to cancel my active reservation due to some personal problems, will you help me with that?
user
I am happy to help you. Can you please wait for a while.
assistant
Sure, take your own time.
user
Laura, sorry no reservation found on your name in our database.
assistant
Ok, not an issue. Thank you for helping me.
user
Thank you very much for approaching us.
assistant