Hello.
user
Hello, how may I know you?
assistant
Due to my ill health, I would like to change my existing reservation. Please help me out.
user
Sure, may I know your name please to check the reservation status?
assistant
Sure, my name is Jessica Collins.
user
Jessica, there is no reservation found with your details.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for contacting us.
assistant