Hello.
user
Hello. How can I respond to your request?
assistant
Lisa Hernandez here. I want to cancel my ticket due to snow storm in my hometown.
user
Sure, I'll help you in cancellation.
assistant
Ok.
user
Please wait a moment I will check the reservation list.
assistant
Sure.
user
Thank you for waiting, sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
It's ok, thank you.
user
Thank you for choosing us.
assistant