Hi.
user
Hello, how can I assist you?
assistant
I want to cancel my recent reservation owing to an emergency.
user
Ok, please can I know your name to proceed further?
assistant
My name is George Thomas.
user
Ok, please wait a moment I will check.
assistant
Sure.
user
Ok, thank you for waiting. Sorry as per the reservation records there is no reservation found on your name to cancel.
assistant
Thank you.
user