Hello.
user
Hello.
assistant
Kimberly Hill here.
user
How can I help you at this moment?
assistant
I want to cancel my reservation due to an emergency. Can you please help me for that?
user
Sure, I can help you with that.
assistant
Thanks.
user
Please wait a moment, I will check your previous reservation status.
assistant
Ok, I will wait.
user
There is no previous reservation available in your name Kimberly Hill.
assistant
Anyway, thanks for the information.
user
Thank you for reaching us, have a nice day.
assistant