Hello.
user
Hello, how can I assist you?
assistant
Can you please help me to change my father's reservation? Because he is unwell.
user
Sure, may I know your father's name to check his reservation status?
assistant
Yes, his name is Scott Thompson.
user
There is no reservation found under his name to do modifications in that.
assistant
No problem, thank you for checking.
user
Thank you for choosing us.
assistant