Hello.
user
Hello, how can I assist you today?
assistant
Due to sudden health issues, I would like to cancel my reservation. Can you please help me out with that?
user
Sure, may I know your name please?
assistant
Thank you for accepting my request, I had reserved it on the name of James Lewis.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry, there was no reservation found with your given name.
assistant
Oh! I think the ticket was not booked due to server issue.
user
Thank you for opting us.
assistant
Anyway, thank you for the information.
user