Hi.
user
Hello. How may I aid you today?
assistant
Owing for an emergency, I want to change my flight reservation. Can you please help me out?
user
Sure, I will help you with that. Can I know your name to check your previous reservation?
assistant
I am Sharon Phillips.
user
Please wait a moment.
assistant
Sure.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
No problem, thank you for checking.
user
Thank you for reaching us, hope you have a great day.
assistant