Hello.
user
Hello, how may I aid you?
assistant
I am Melissa Rodriguez, want to alter my recent reservation due to some personal issues. Please help me out with that.
user
Sure, I am here to help you out.
assistant
Thanks.
user
Please give me a moment to check your previous reservation status.
assistant
Sure, please wait.
user
Thank you for waiting. Sorry, there is no reservation found on your name in our records.
assistant
It's ok, thank you for your help.
user
Thank you for approaching us.
assistant