Hi.
user
Hello. How may I help you?
assistant
I have planned to go for coolest place in AUS and now I am planning to go for ATL.So can you please change my existing reservation?
user
Sure, I will help you. May I know your name please?
assistant
My ticket was reserved in the name of  Barbara Jones name.
user
Jones, there was no active no reservations on your name in our database.
assistant
 Oh! it might not have confirmed by your agent on that day when I have reserved.
user
Thank you for choosing us. Have a nice day.
assistant
Thank you for your information.
user