Hello.
user
Hello, how may I assist you today?
assistant
Can you please help me to cancel my recent reservation as there is heavy rain in my hometown?
user
Sure, may I know your name for the cancellation process?
assistant
The ticket is under the name Joshua Baker.
user
Your reservation found. Are you sure for this cancellation?
assistant
Yes, please cancel.
user
Your cancellation done.
assistant
Thank you for quick response and cancelling my ticket.
user
Welcome, thank you for reaching us.
assistant