Hi.
user
Hello, how may I help you today?
assistant
Could you please help me to cancel my recent reservation due to cancel of my trip?
user
Sure, may I know your name?
assistant
My name is William Perez.
user
Please wait a minute.
assistant
Sure.
user
Sorry, there was no active reservation on your name.
assistant
Not an issue, thanks for checking.
user
Thank you for choosing us.
assistant