Hello.
user
Hello, how may I aid you?
assistant
I want to cancel my recent reservation, can you please help me with this?
user
Sure, may I know your name?
assistant
I am Betty Hall.
user
Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry Betty Hall, no reservation is available by your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant