Hello.
user
Hello, how may I assist you?
assistant
Can you please cancel my reservation, due to bad weather conditions?
user
Sure, I am happy to help you. May I know your good name?
assistant
Thank you and my name is Linda Brown.
user
Sorry, there is no active reservation on your name in our records.
assistant
Ok, no issue. Thank you.
user
Thank you for choosing us.
assistant