Hello.
user
Hello, How exactly I can serve you the best today?
assistant
Carolyn Thompson here. I would like to change my reservation due to some health issues, can you please help me with that?
user
Sure, I can help you in that.
assistant
Thank you.
user
Please wait for a while, Let me check your reservation status in our database.
assistant
Sure, I will wait for your response.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
That's ok, no problem. Thank you for checking out.
user
Thanks for communicating with us. have a nice day.
assistant