Hello.
user
Hello, how best I can serve you at this moment?
assistant
Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.
user
Sure, we are here to help you. May I know your name to check your reservation status?
assistant
Myself William Moore.
user
Ok, please be on hold.
assistant
Ok.
user
Sorry we could not find any reservation on your name in our database.
assistant
Not an issue. Thank you.
user
Thank you for choosing us.
assistant