Hello.
user
Hello, how may I be there for you?
assistant
I want do some changes in my existing reservation. Can you help me for that?
user
Sure, will you please let me know your name to check the status and revert you?
assistant
My name is Thomas Roberts.
user
Ok, please wait.
assistant
Sure, I will wait for your response.
user
Thanks for waiting, there is no reservation found by the name you provided.
assistant
That's ok, thank you for checking.
user
Thank you for approaching us.
assistant