Hello.
user
Hello, how can I assist you?
assistant
 I would like to cancel my flight reservation as my trip got postponed, can you please help me?
user
Sure, I am here to help you. May I know your name?
assistant
I am Gregory Smith.
user
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
That's ok, thank you for checking.
user
Thank you for opting us.
assistant