Hello, I am Emily Thompson.
user
Hello, Emily Thompson, how may I help you?
assistant
Due to some personal work, I want to change my existing reservation.
user
Sure, please wait for a moment.
assistant
Sure.
user
Thank you for waiting, we are sorry to inform you that no reservation has found based on your name.
assistant
Thank you for providing information.
user
Thanks for availing our service, have a pleasant day.
assistant