Hello.
user
Hello. How may I help you?
assistant
There is a slight change in my existing reservation, can you please help me?
user
May I know your name to check your reservation status?
assistant
Myself Gary Evans.
user
Ok, please be on hold.
assistant
Sure.
user
 Thanks for waiting, I have gone through the reservation list twice but could not find any reservation active under your name.
assistant
No issue, anyway thank you for checking.
user
Welcome Gary Evans.
assistant