Hello.
user
Hello, how can I aid you today?
assistant
Can you help me to cancel my recent reservation because my trip dates are got postponed?
user
Sure, I am here to help you. Could you provide your name?
assistant
I am Carol Robinson.
user
There is no reservation found under your name to cancel.
assistant
That's ok, thank you for checking.
user
Thank you for opting us.
assistant