Hello. Owing to an emergency, I need to cancel my reservation.
user
Hello, how can I help you today?
assistant
Can you please help me in cancelling my reservation?
user
May I know your good name please?
assistant
I am Jessica Evans.
user
Ok. Please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
It's ok. Thank you.
user
Thank you.
assistant