Hello.
user
Hello.
assistant
Anthony Perez here.
user
Perez, how can I assist you?
assistant
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with cancelling of my reservation?
user
Please give me a moment to check your ticket status in our website.
assistant
Sure, take your time.
user
Sorry, we did not find any active reservation on your name.
assistant
Oh! I think something went wrong on that moment. Anyway, thank you for the information.
user
Thank you for contacting us.
assistant