Hi. I am Betty Davis.
user
Hello, how can I help you for the day?
assistant
Due to sudden demise of my grand father, I need to cancel my earlier reservation. Will you help me in cancellation?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please, wait for a while.
assistant
Sure.
user
Thank you for your time, there is no reservation found on your name.
assistant
It's ok, thank you for the information.
user
Thank you for contacting us.
assistant