Hello.
user
Hello. How can I assist you today?
assistant
My name is Betty Turner. I would like to change an existing reservation.
user
Ok, I can help you with that. Please be on hold.
assistant
Sure, take your time.
user
Betty Turner, there is  no active reservation found active under your name to do modifications in that.
assistant
No problem, thank you for the time.
user
Thank you for choosing us, have a great day.
assistant