Hello.
user
Hello, how may I aid you?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me to change it on the name of Catherine Brown?
user
Sure, wait a minute.
assistant
Sure.
user
There was no reservation found on your name.
assistant
Ok, not an issue. Thank you.
user
Thank you.
assistant