Hi.
user
Hello. How can I assist you at this moment?
assistant
I need your help in changing my reservation as I am unwell. Can you please do that for me?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait a moment to check your reservation status.
assistant
Sure, my name is Amy Taylor.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry Amy Taylor, no reservation has found under your name to change.
assistant
Not an issue, anyway thank you for checking.
user
Thank you for choosing us, have a good day.
assistant