Hello.
user
Hello, how can I aid you?
assistant
Can you please help me to change my existing reservation?
user
Sure, I am here to help you with your concern. May I know your name to check with the reservation status?
assistant
My name is Jeffrey Wilson.
user
Please wait a moment.
assistant
Sure.
user
Thank you for waiting. Jeffrey Wilson, sorry there is no active reservation found under your name to amend.
assistant
Ok, thanks for your information.
user
Thank you for reaching us.
assistant