Hello,.
user
Hello, how may I assist you?
assistant
I want to cancel my recent reservation as I am hospitalised.
user
Ok, may I know your name to proceed?
assistant
I am Mary Taylor.
user
Thank you. Let me check the status and revert you.
assistant
Ok.
user
There is no reservation found on your name in our database.
assistant
No issues, thank you for the information.
user
Thank you for opting us.
assistant