Hello.
user
Hello, how can I help you today?
assistant
Can you aid me to cancel my reservation due to emergency?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Betty Lewis here.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok. Thank you.
user
Thank you for choosing us.
assistant