Hi.
user
Hello, how may I help you?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
Sure, may I know your name please?
assistant
Jeffrey Rodriguez is my name.
user
Ok, please wait for a moment.
assistant
Ok.
user
Sorry, there was no reservation found with your given name.
assistant
That's ok, thank you.
user
Thank you for opting us.
assistant