Hello.
user
Hello, how may I help you?
assistant
I am Kenneth Gonzalez. I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you please help me?
user
Ok, please wait. Sorry, no reservation has been registered with us on your name.
assistant
Ok, no problem.
user
Thanks for reaching us, have a nice day.
assistant
Thank you.
user