Hello.
user
Hello. What kind of help do you need from our agency?
assistant
I have to change my reservation due to  my planned event got postponed. So please help me with that.
user
Sure, I am here to help you. Could you please tell me your name?
assistant
Thank you. Please check the reservation with my name Cynthia Thomas.
user
Ok, please hold on for a while.
assistant
Sure, take your time.
user
Sorry to intimate you, there is no active reservation found with your name to change the ticket.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
You are most welcome. Thank you for choosing our agency.
assistant
Most welcome.
user