Hi, I am John Gonzalez.
user
Hello, How can I help you?
assistant
Due to sudden demise of my grandfather, I want to cancel my reservation.
user
Ok.
assistant
And I need to travel to Los Angeles, can you please change it?
user
Please wait.
assistant
Ok.
user
Thanks for waiting, there is no reservation found with your name.
assistant
Ok, no problem. Thank you.
user
Thanks for choosing us.
assistant