Hello.
user
 Hello,. How can I provide service to you?
assistant
Can you help me cancel my reservation which was made on the name of Mary Lopez?
user
Sure, I can help you in that. Ok, please wait.
assistant
Sure.
user
Thanks for your time. Sorry Mary, there is no active reservation on your name to cancel it.
assistant
That's ok, thank you for the response.
user
Thanks for choosing us.
assistant