Hello.
user
Hello, how may I assist you?
assistant
Please change my reservation, due to some health issue I am unable to travel now. Can you please help me with this?
user
Sure, I will help you. May I know your name please?
assistant
Sure, I am Samantha Parker.
user
Sorry Samantha Parker, there is no reservation on your name.
assistant
Ok, Thank you.
user
Thank you.
assistant