Hello.
user
Hello, what sort of help are you seeking from us?
assistant
I am planning change an existing reservation, due to health issue. Can you please help me out?
user
Sure, I am glad to help you. May I know your name please?
assistant
My name is Kathleen Harris.
user
Ok, please wait for a minute.
assistant
Sure.
user
Thank you for waiting, I have checked the reservation list but no reservation was found on your name.
assistant
That's fine, thank you for your service.
user
Thank you for visiting us.
assistant