Hello.
user
Hello. How can I assist you today?
assistant
Due to heavy rainfall at my place, I couldn't travel to my home. Can you please cancel my reservation?
user
Sure, may I know your name to check for the previous reservation?
assistant
My name is Stephanie Carter.
user
Please allow me a moment to check for the previous reservation.
assistant
Sure.
user
Stephanie, there is no reservation found under your name.
assistant
That's fine, thank you for the information.
user
Thank you for contacting us. You are welcome.
assistant