Hello.
user
Hello, how can I help you today?
assistant
I would like to change my existing reservation due to bad weather at my place. Can you help me with it?
user
Sure, kindly mention your name?
assistant
Charles Johnson is my name.
user
Ok, please wait a moment.
assistant
Ok.
user
Sorry to say, no reservation found with your name.
assistant
That's ok, thank you for the response.
user
Thanks for reaching us.
assistant