Hello.
user
Hello. How may I guide you?
assistant
I am Nicole Wright. I want to change my existing reservation due to postpone of my live concert. Could you please help me?
user
Sure, I am here to help you with that. Can you please allow me sometime to check your ticket status?
assistant
Sure.
user
Sorry to inform you that, I have not found any reservation with your name in our database.
assistant
No worries, thank you for the information.
user
You are welcome. Thank you for reaching us.
assistant