Hi.
user
Hello, how may I address you?
assistant
I would like to change my existing reservation, can you please help me?
user
Sure, please let me know your name.
assistant
Anna Lee.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no reservation found active under your name in our data base.
assistant
No issues, thank you.
user
Thank you for choosing us.
assistant