Hello.
user
Hello.
assistant
I am Thomas Lee.
user
Lee, how can I help you today?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, I will help you with that. Please hold on for a moment.
assistant
Sure, I will wait for your response.
user
Sorry Lee, no active reservation found under your name.
assistant
Ok, not an issue. Thank you for providing information.
user
It's my pleasure.
assistant