Hello.
user
Hello, how may I aid you today?
assistant
I had planned to go on a trip, but it was postponed. Can you change my recent reservation?
user
Sure, may I know your good name to check the reservation status?
assistant
John Moore.
user
Please wait.
assistant
Ok, take your time.
user
Sorry, there is no reservation found on your name.
assistant
That's ok. Anyways, thank you.
user
Thank you for choosing us.
assistant