Hello.
user
Hello. How may I help you today?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
May I know your good name please?
assistant
My reservation was done under the name Andrew Hernandez.
user
Please give me a moment.
assistant
Sure, take your time.
user
There is no reservation found with your given name in our data.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for choosing us.
assistant