Hello.
user
Hello. How can I assist you?
assistant
I want to cancel my recent reservation, due to some family problem's. Can you help me?
user
Ok, I will help you with that. Meanwhile may I know your name?
assistant
Sure, I am Mary Hill.
user
Sorry, no reservation found on your name to cancel.
assistant
That's fine, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant