Hello.
user
Hello, how may I aid you today from my end?
assistant
Can you help me with the flight ticket amendment of the reservation I did recently?
user
Sure, I am here to help you out. Please provide me your name to check the reservation status on your name.
assistant
My name is Janet Mitchell.
user
 Janet Mitchell, please allow me a moment.
assistant
Ok.
user
Sorry  Janet Mitchell, there is no active reservation on your name.
assistant
That is ok, thank you for assisting me.
user
Thank you for reaching us.
assistant