Hello.
user
Hello, how can I help you today?
assistant
Owing to emergency I want to cancel my recent reservation, can you help me with that?
user
Sure, can I know your name to check further?
assistant
I am Gary Evans.
user
Please wait.
assistant
Sure.
user
Found your reservation and is successfully cancelled on your request.
assistant
Thank you for your help.
user
Thank you for reaching us.
assistant