Hello, I am Frank Edwards.
user
Hello, How can I serve you?
assistant
I made a reservation for round trip and got a direct flight but now I want change a reservation with a connecting flight. Can you help me to change my reservation?
user
Sure, Please wait a second.
assistant
Ok, I will wait.
user
Sorry, No reservation found on your name. Thank you for opting us.
assistant
Ok,  Thanks for your information.
user