Hello.
user
Hello. How may I assist you?
assistant
Owing to an emergency, I want to cancel my recent reservation.
user
Sure, I am here to help you. May I know your name please to check the status of your reservation?
assistant
My name is Amanda Thomas.
user
Amanda Thomas, no reservation has been found on your name in our database.
assistant
Not an issue, thank you.
user
Thank you for choosing us.
assistant