Hi, myself Amy Roberts.
user
Hello Amy, how may I know your today? How may I help you?
assistant
I have planned a trip previously, due to some tornadoes happening there, I want to cancel the reservation which In have done previously.
user
Sure, please wait for a minute. Sorry, I cannot find any reservation with your name.
assistant
Oh! that's fine, thank you for your quick response.
user
Thanks for contacting us. It's my pleasure.
assistant