Hello.
user
Hello. How can I aid you?
assistant
I want to cancel my trip due to an urgent meeting with my clients. Can you aid me in cancelling my ticket?
user
Sure, please provide me the name to check for the status.
assistant
Ticket has been booked on the name Helen Smith.
user
Please be on hold.
assistant
Take your time.
user
Thank you for waiting. Here, there is no active reservation have been found under your name in our database to cancel it.
assistant
No issues. Thank you for checking, I think ticket has been cancelled by my spouse.
user
Thank you for reaching us.
assistant