Hello.
user
Hello. How can I assist you at this moment?
assistant
My friend has met with an accident and I need to take care of him. I would like to cancel my trip. Can you please cancel my reservation?
user
Sure, I will help you with that. Can I have your name please to check your reservation status?
assistant
My name is Barbara Williams.
user
Please wait a moment to check your reservation status. Sorry Barbara Williams, no reservation has found under your name to cancel.
assistant
Sure, take your time. Its ok, no issues. Thank you for the information.
user
Thank you for choosing us, have a good day.
assistant