Hello.
user
Hello. How can I assist you?
assistant
I would like to cancel my reservation which is done recently due to some problems, can you please help me in this condition?
user
Yes, I can help you.
assistant
Thank you.
user
Can I know your name for checking your previous reservation?
assistant
Sure, my name is Mark Walker.
user
Sorry to inform you that there is no reservation found on your name.
assistant
That's ok, thank you for your service.
user
Thank you for consulting us.
assistant