Hi.
user
Hello.
assistant
I am Sharon Martinez.
user
Can you  please tell me what help do you want from our travel agency?
assistant
Can you help me to cancel my reservation?
user
Sure, I can help you in cancelling the ticket.
assistant
Ok.
user
Can you please wait a moment while I am checking the ticket status?
assistant
Sure.
user
I am happy to announce you that, I have found your previous reservation and cancelled your ticket successfully.
assistant
Thank you for your time.
user
Most welcome. Thank you for reaching us.
assistant