Hello, Nancy Johnson here.
user
Hello. How can I help you today?
assistant
Due to sudden change in my plan. I want to cancel my previous reservation. Can you help me out?
user
Sure, I can help you with that. Please allow me a moment to check the details for you.
assistant
Sure, take your time.
user
Your patience is greatly appreciated. Nancy, there is no reservation found under your name.
assistant
Oh!. That's fine. Thank you for helping me.
user
You are welcome. Thank you for contacting us.
assistant