Hello.
user
Hello, how can I help you?
assistant
I need to cancel my previous flight ticket booking due to some health issues, can you please help me?
user
Sure, may I know your name to check the reservation?
assistant
Thank you for considering my request and my name is Linda Thompson.
user
Sorry, there is no reservation with your given name.
assistant
Not a problem with that one, thank you for your information.
user
Thank you for reaching us.
assistant
Welcome.
user