Hello.
user
Hello, how may I assist you?
assistant
I am Brenda Scott. I would like to change my reservation as I am moving for my hometown, can you please assist me?
user
Ok, let me check with your previous reservation.
assistant
Ok.
user
Sorry to inform you Brenda Scott, no reservation found by your name.
assistant
Ok no issue, thank  you for your services.
user
Thank you for choosing our services, have a great day.
assistant