Hello.
user
Hello. How may I help you?
assistant
I am Andrew Robinson. My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, please wait a minute.
assistant
Sure, take your time.
user
Sorry to inform you that there is no active reservation found under your name.
assistant
That's ok, not an issue. Anyways, thank you for the information.
user
Most welcome.
assistant