Hello. I am Betty Lopez.
user
Hello, how may I oblige you today?
assistant
Please help me in changing my existing reservation, as my exam got postponed. Please help me in changing?
user
Sure, please wait for a minute.
assistant
Ok.
user
Sorry, there is no reservation found on your name in the reservation list.
assistant
Ok, no issues. Thank you.
user
Thank you for contacting us.
assistant