Hi.
user
Hello. How could I support you the best today?
assistant
I want to change my recent reservation as my exams got postponed, can you please help me with that?
user
On which name your ticket has been reserved?
assistant
Steven Baker.
user
Just hold on a moment, let me check your reservation and get back to you.
assistant
Sure.
user
We did not find any reservation on your given name in our records.
assistant
That's ok, thank you for checking.
user
Thank you for availing us.
assistant