Hi.
user
Hello. How may I help you?
assistant
Can you please help me to change my existing reservation?
user
I will help you with that and please share your name to proceed further.
assistant
I am Raymond Perez.
user
Please be on hold for a while.
assistant
Ok.
user
Raymond Perez sorry, no reservation found in our database.
assistant
That's ok, thank you.
user
Thank you for opting us.
assistant