Hi.
user
Hello, how may I guide you today?
assistant
Owing to an emergency, my trip to adventure with college friends has been cancelled. So I want you to cancel my existing reservation?
user
Sure, we are here to help you for cancellation. May I know your good name for cancellation?
assistant
Sure, I had a reservation with name Rebecca Baker.
user
Ok, please be on hold.
assistant
Sure.
user
Thanks for being hold, there was no reservation found on your name.
assistant
Ok, no worries at all. Thanks for your assistance.
user
Thank you for reaching us.
assistant