Hello.
user
Hello, how may I assist you now?
assistant
I want to change my existing reservation due to some technical issues. Can you help me with that?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your name?
assistant
I am Donald Clark.
user
Please wait for a while.
assistant
Sure.
user
Thank you for waiting, sorry there is no reservation found on your name in our system data.
assistant
Ok, no worries at all. Thank you.
user
Thank you for reaching us.
assistant