Hello.
user
Hello, how may I serve you?
assistant
I want to cancel my recent reservation due to some health issues, can you help me in cancelling?
user
Sure, I will help you. Please mention the name on which ticket has been booked.
assistant
Sure, myself Jack Smith.
user
Yes, I have found the reservation under your name. Shall I cancel it?
assistant
Yes, please cancel it and refund the money as soon as possible.
user
Your ticket is successfully cancelled.
assistant
Thank you.
user
Your refund process will take 2 to 3 working days. Thank you for reaching us.
assistant