Hello. I am Joshua Jones.
user
Hello. How may I assist you today?
assistant
I want to change my existing reservation due to bad weather condition, can you please help me with that?
user
Sure, please wait for a minute.
assistant
Ok.
user
Sorry for the trouble which is caused to you, there is no reservation found with your name in our system data to change the reservation.
assistant
Ok, no problem. Thank you.
user
My pleasure.
assistant