Hello.
user
Hello. How can I assist you today?
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, may I know your name please?
assistant
My name is Katherine Jones.
user
Please wait.
assistant
Sure, take your time.
user
Sorry, no reservation found on your name to change.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant