Hi.
user
Hello, how may I aid you?
assistant
Can you cancel my flight ticket reservation? As I have postponed my business trip in Chicago.
user
Sure, may I know your name?
assistant
I am Kimberly Lewis.
user
Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry Kimberly Lewis, no reservation is available by your name.
assistant
Not a problem. Thank you.
user
Thank you for reaching us.
assistant