Hello.
user
Hello. How can I help you today?
assistant
I am Justin Thomas. I want to cancel my recent reservation due to an emergency work, can you please help me?
user
Sure, I am gleeful to help you with that reservation cancel.
assistant
Thank you.
user
Please hold for a while, let me check your previous reservation status.
assistant
Sure.
user
There is no active reservation found with your name in our database to cancel it.
assistant
Not an issue, thank you for your help.
user
You are welcome, thank you for reaching us.
assistant