Hello.
user
Hello, how may I aid you?
assistant
Due to some emergency I need to change my existing reservation. Can you help me in changing my reservation?
user
Sure, we are here to assist you.
assistant
Thank you.
user
Please provide your name to proceed further.
assistant
I am Joshua Williams.
user
Ok, please wait for a while.
assistant
Sure.
user
Thank you for being patient, There was no reservation found on your given name to change it.
assistant
No problem. Thank you for the information.
user
Thank you for approaching us.
assistant