Hi.
user
Hello, how can I aid you today?
assistant
Can you please cancel my recent reservation? As my planned trip has been cancelled.
user
Sure, we are pleased to assist you in that.
assistant
Thanks for that.
user
Before proceeding to cancel your previous flight reservation. May I know your name?
assistant
Sure, my name is Jonathan Wilson.
user
Sorry Jonathan Wilson, based on your name we haven't found any previous flight reservation in airline database.
assistant
That's ok, thank you for giving the information anyways.
user
Thanks for reaching us.
assistant