Hello.
user
Hello.
assistant
Patrick Perez here.
user
How may I aid you?
assistant
 I need to change my existing reservation as my plan to go for an historical tour got postponed. Can you please check if my reservation is active or not? If it is active, please change it.
user
Sure, please give me a moment to check your reservation status.
assistant
Ok, sure.
user
Sorry, there is no reservation found on your name in our records.
assistant
Ok, not an issue. Thank you.
user
Thank you for reaching us.
assistant