Hi.
user
Hello, how can I assist you?
assistant
Owing to an emergency I had to request for this change reservation.
user
Sure, we are here to help you. Can you please share your name?
assistant
I am Carol Martin.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Thank you.
user
Thank you for choosing us.
assistant