Hello, myself Anna Smith.
user
Hello, how may I aid you today?
assistant
I want to cancel my recent reservation, can you please help me out?
user
Sure, we are happy to help you. Please hold for a while.
assistant
Sure, take your time.
user
Sorry to say that, there are no active reservation found on your name.
assistant
It's ok, thank you for the information.
user
Thank you for availing us.
assistant