Hello.
user
Hello. Please let me know, What kind of service you are looking for today?
assistant
Can you please help me to cancel my recent reservation?
user
 Sure, may I know your good name?
assistant
I am Emily Rodriguez.
user
Ok, please wait for a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, not an issue. Thank you for checking.
user
Thank you for availing us.
assistant