Hello.
user
Hello.
assistant
I am Catherine Roberts.
user
How can I help you?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you please help me?
user
Sure, just a moment please.
assistant
Ok, take your time.
user
I am sorry no reservation found on your name.
assistant
It's ok, thank you for checking.
user
Thank you for contacting us.
assistant