Hello.
user
Hello, how may I support you?
assistant
Owing to emergency I want to cancel my reservation, can you help me with that?
user
Sure, we are glad to help you. Can I have your good name to proceed further?
assistant
I am Ronald Turner.
user
Sorry, we did not find any active reservation on your name in our records.
assistant
No problem, thank you for checking.
user
Thank you for opting us.
assistant