Hello.
user
Hello, how can I aid you?
assistant
Owing to an emergency, I would like to change my existing reservation to some other dates. Can you help me?
user
Sure, I will do that for you. Please let me check your reservation status first. May I know your name?
assistant
My name is Steven Johnson.
user
Steven, I did not find any reservation under your name in our database.
assistant
It's ok, no issues. Thank you for the information.
user
You are welcome and have a nice day.
assistant