Hello.
user
Hello, ABC agency. How may I help you?
assistant
I have done booking in your agency, but now I my grand mother has passed away. So, I am willing to cancel my flight ticket booking done by me previously.
user
Sure, on what name you done your reservation previously?
assistant
Booking is done on Timothy Allen.
user
OK, please wait I will check it.
assistant
Sure, please check it.
user
Thank you for waiting, as per your information there is no ticket booked on your name. Your ticket is not confirmed I think previously, thank you for reaching us. Have a nice day.
assistant
Yes, thank you for the information.
user
Welcome.
assistant