Hi.
user
Hello, how may I assist you?
assistant
I am Raymond Allen. I am planning to change my reservation, can you help me in that?
user
Sure, I will help you. Please be on hold.
assistant
Ok.
user
Thank you for your time, we did not find any active reservation in your name to make changes further.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant