Hi.
user
Hello, what services are you seeking from us?
assistant
I want to change my existing reservation which is done recently due to some problems, can you please help me?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
Sure, my name is Justin Rodriguez.
user
 Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure, I will wait.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, no problem. Anyways, thank you.
user
Thank you for reaching us.
assistant