Hello. I am Richard Carter.
user
Hello, how may I help you?
assistant
I have to cancel my flight ticket booking due to an emergency, can you please help me in flight ticket cancellation?
user
Sure, please wait for a while.
assistant
Thank you and I can wait for your response.
user
Sorry, there is no reservation found with your name in our records.
assistant
Ok, that's fine. I think it might be cancelled by one of my friend. Thank you for your help.
user
Most welcome.
assistant