Hello.
user
Hello. How may I help you?
assistant
I want to change my existing reservation due to sudden rainfall at my source. Can you please help me with this?
user
May I know your name please to proceed further?
assistant
I am Thomas Edwards.
user
Sorry, there is no reservation found in our database.
assistant
Ok, not an issue. Thank you for checking.
user
Thank you for choosing us.
assistant