Hello.
user
Hello. How may I assist you?
assistant
I want to change my existing reservation due to sudden change in my family trip dates. Can you help me out?
user
Sure, I am here to help you out. May I know your name please?
assistant
Thank you.
user
Wait a moment please.
assistant
Susan Smith here.
user
Susan Smith, we haven't found any reservation under your name in our database.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for choosing us.
assistant