Hi.
user
Hello. How can I help you today?
assistant
Can you help me in changing my existing reservation? As my football match has been postponed to Mar 21st.
user
Sure, I will help you with that, may I know your name to check your recent reservation?
assistant
Thank you for considering my concern and myself Donna Martin.
user
Please wait for some time.
assistant
Sure, take your own time.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
That's ok, not an issue, I guess something went wrong while doing my reservation. It has not done properly actually. I will check my email about this concern. Thank you for your information.
user
Thank you for reaching us.
assistant