Hi.
user
Hello, how may I assist you today?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out with changing of my reservation?
user
Sure, may I know your name for the changing reservation process?
assistant
My name is Virginia Harris.
user
Sorry, no reservation found on your name in our data base to change.
assistant
It's ok, thank you for your help.
user
Welcome, thank you for opting us.
assistant