Hello. I am Timothy Hall.
user
Hello.
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me in cancellation?
user
Ok, please allow me to check with your existing reservation.
assistant
Sure, take your time.
user
Sorry to inform you, there is no active reservation found in our database by your name.
assistant
That's ok, thank you for your information.
user
Thank you for choosing our services.
assistant