Hello, I am Virginia Thomas.
user
Hello. How may I aid you?
assistant
I want to cancel my trip due to an emergency. Can you aid me to cancel my ticket?
user
Sure, I am here to help you out.
assistant
Thank you.
user
Virginia Thomas, we regret to inform you that there is no reservation found on your name in our records.
assistant
No issues. Thank you for checking.
user
Thank you for approaching us.
assistant
You are welcome.
user