Hello, I am Carol Hall.
user
Hello, how may I aid you?
assistant
I would like to change my existing reservation. Due to heavy snowfall from couple of days. Could you please help me?
user
Sure, please wait for a minute.
assistant
Sure.
user
Thanks for your time. There is no reservation found in your name.
assistant
No problem, Thank you for your information.
user
Thank you for connecting us.
assistant