Hello.
user
Hello, how may I assist you?
assistant
Please change my existing reservation due to some health issues?
user
Sure, may I know your good name please?
assistant
I am Mark Hernandez.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our database to change.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant