Hi.
user
Hello, how may I aid you?
assistant
I am Matthew Edwards. Can you help me in changing my recent reservation, as my exam is postponed?
user
Sure, please wait a moment I will check your details and proceed further.
assistant
Ok.
user
Sorry to say, there is no reservation on your name in my website.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us, have a nice journey.
assistant