Hello.
user
Hello.
assistant
I am Katherine Taylor.
user
How could I help you Taylor?
assistant
As my grandfather passed I want to cancel my reservation. Can you please help me out?
user
Oh! so sad, I can help you Taylor. Please wait for a moment to check it. Sorry Taylor, we cannot found any bookings on your requested name.
assistant
That's ok. Thank you for your time.
user
Thank you for approaching us, have a great day.
assistant