Hello, I am Amy Lee.
user
Hello, how can I help you?
assistant
Owing to an emergency I want to cancel my recent reservation, can you please help me with that?
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry, there was no reservation found with your name.
assistant
Ok, no issues. Thanks for your help.
user
Ok, thank you for opting us.
assistant