Hello.
user
Hello. How may I help you?
assistant
Please change my existing reservation due to some health issues?
user
May I know your name please?
assistant
Sure, I am Kenneth Walker.
user
Sure, please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
Ok, not an issue. Thank you for your information.
user
Most welcome.
assistant