Hi.
user
Hello, how may I help you?
assistant
I want to change my existing reservation which is done recently due to some health issues, can you please help me?
user
Sure, could you please provide your name to check your reservation status?
assistant
Sure, my name is Lisa Edwards.
user
Ok, please hold on for a moment.
assistant
Sure, I will wait.
user
Sorry to say, there is no reservation on your name in my database.
assistant
Ok, that's fine. Anyways, thank you for your appreciable service.
user
Thank you for choosing us, have a nice day.
assistant