Hello.
user
Hello. Welcome to Global Ticket Booking Agency, how may I help you?
assistant
I want to spend some more days with my family, so I want to alter my existing reservation.
user
Ok. So, you want me to change your existing reservation?
assistant
Yes, please change my existing reservation.
user
Ok, may I know your name please?
assistant
My name is Ruth Hill.
user
Ruth, please give me a moment, let me check with your details.
assistant
Sure.
user
Sorry, there is no reservation showing active on your name, I request to you, once please check with your messages whether it is cancelled earlier.
assistant
Ok, thank you for your help.
user
Thank you for choosing us. Have a nice day.
assistant