Hello.
user
Hello.
assistant
My name is Robert Adams.
user
How can I assist you at this moment?
assistant
I would like to cancel my reservation, could you help me out?
user
Sure, I will help you with this. Please be on hold for a moment.
assistant
Sure.
user
Robert Adams, I didn't find any active reservation under your name in our database.
assistant
That's ok. Thank you for your help.
user
Thank you for utilising our service.
assistant