Hello.
user
Hello, how may I aid you?
assistant
Owing to an emergency I want to cancel my recent reservation. Can you help me?
user
Sure, I am gleeful to help you out.
assistant
Thank you.
user
Please provide me your name to check the reservation.
assistant
Sure, I am Justin Lewis.
user
Sorry Justin Lewis, there is no active reservation on your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant