Hello.
user
Hello. How may I help you today?
assistant
Thomas Anderson here. I would like to change existing my reservation due to some health issues, can you please help me in that?
user
sure, I will be helping out. Please wait a moment.
assistant
Thank you. I will wait for your response.
user
There are no active reservation on your details.
assistant
That's ok, no problem. Anyway thank you for the information.
user
Thank you for reaching us.
assistant