Hi, this is Ronald Evans.
user
Hello, how can I help you?
assistant
I want to change my existing reservation. Can you help me in that?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name to change.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for availing us.
assistant