Hello.
user
Hello. How may I aid you today?
assistant
I am Michelle Brown.
user
Nice meeting you Brown.
assistant
I need to cancel my reservation due to crisis in my destination. Can you help me out in cancelling the flight ticket?
user
Sure, I will help you.
assistant
Ok.
user
Please wait a moment to check your previous reservation.
assistant
Sure.
user
Sorry to inform you that, there is no reservation found with your name in our records.
assistant
That's ok, no problem. Thank you for your response.
user
Thank you for reaching us, have a great day.
assistant