Hello.
user
Hello.
assistant
I am Joseph Harris.
user
Joseph Harris, how may I aid you?
assistant
I want to change my existing reservation due to bad weather condition, can you please help me with that?
user
Sure, please give me a moment to check your ticket status.
assistant
Ok.
user
Sorry, no reservation is available by your name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant