Hi, Charles Roberts here.
user
Hello, how can I aid you?
assistant
Owing to an emergency, my FIFA tournament got postponed. So I have a request to you to change my existing reservation?
user
Sure, please give me a minute.
assistant
Sure.
user
Thanks for waiting, there is no reservation found with your name.
assistant
Ok, no worries at all. Thanks for your support.
user
Have a nice day.
assistant