Hello.
user
Hello, can you please tell me how can I assist you?
assistant
Due to some issues in my office, I am unable to travel to my home town which I was planned in my weekend, so can you please change my booking?
user
Ok, sure can you please tell me your name?
assistant
Yes, my name is Karen Campbell.
user
Ok, please wait. Sorry Campbell, no reservation found with your name.
assistant
Ok, thank you for your help in checking with that.
user
Most welcome.
assistant