Hello. Steven Hill here.
user
Hello. How may I help you?
assistant
I have to cancel my reservation which I have done earlier to participate in dance program but unfortunately I have stay back here to take care of my injured friend. Can you please help me out with cancelling of my reservation?
user
Please wait for a moment.
assistant
Sure, take your time.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
Oh! I think the ticket was not booked properly while at the time of my booking.
user
Thank you for reaching us.
assistant
Anyway, thank you for the information.
user