Hello.
user
Hello. How may I help you?
assistant
I need to cancel my reservation as I need to stay back here to take care of my parents. So please help me with cancelling my reservation.
user
Sure, I will help  you.
assistant
Thank you.
user
Can you please help me by providing your name to check the reservation status?
assistant
Sure, myself Paul Davis.
user
Ok, please wait a minute.
assistant
Sure, take your time.
user
I have found your reservation on your name in our database and your ticket is cancelled successfully.
assistant
Thank you for your help.
user
You are welcome. Thank you for connecting with our travel agency. Have a nice day.
assistant
Most welcome.
user