Hello.
user
Hello. How may I assist you today?
assistant
I want to change my reservation due to postponed of my singing competition, so please help me to change.
user
Sure, please wait a moment.
assistant
Please check my reservation on the name of Nancy Johnson from Orlando.
user
Sorry Nancy Johnson, there are no active reservations to change.
assistant
No worries, thank you.
user
Thank you for reaching our service.
assistant