Hello, I am Betty Garcia.
user
Hello. What can I do to make your experience better with this?
assistant
I need to cancel my reservation as my examinations got cancelled. Can you help me with it?
user
Sure, I will help you with this. Please wait a moment I will check the reservation status.
assistant
Sure.
user
Thanks for waiting, we are sorry to inform you that, there is no reservation found with your name.
assistant
That's ok, thank you.
user
Thanks for opting us.
assistant