Hello.
user
Hello, how can I assist you today?
assistant
My name is Andrew Hill. I want to change my existing reservation, due to heavy rainfall in New York.
user
Sure Hill, let me check for your reservation status in our database.
assistant
Ok.
user
Sorry Hill, I have not found any reservation by your name.
assistant
That's ok, thanks for your information.
user
Thank you for contacting us and have a nice day.
assistant