Hi.
user
Hello. How may I assist you?
assistant
Can you please change my existing reservation?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Charles Parker here.
user
Please hold on a moment.
assistant
Sure, take your time.
user
Charles Parker, no reservation has been found on your name in our records.
assistant
That's ok, thank you for your information.
user
Thank you for choosing us.
assistant