Hello.
user
Hello. How may I assist you today?
assistant
I want to cancel my recent reservation due to bad weather condition, can you please help me with that?
user
Sure, may I know your name to check with the previous reservation.
assistant
My name is Brandon Walker.
user
Please wait a moment, let me check with the details.
assistant
Sure.
user
Sorry, there are no active reservations to cancel on your name.
assistant
No problem, thank you.
user
Thank you for reaching our service.
assistant