Hi.
user
Hello. How can I assist you today?
assistant
Owing to an emergency, my live concert got postponed, so I want you to change my existing reservation.
user
Sure, may I know your name to check for the previous reservation?
assistant
Sure, Kathleen Gonzalez here.
user
Please allow me a moment.
assistant
Sure.
user
There is no reservation found under your name in our data base.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for contacting us.
assistant