Hi.
user
Hello, how can I help you?
assistant
I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
user
Sure, I am happy to help you. Can I have your good name?
assistant
Emma Harris here.
user
Sorry, there is no active reservation on your name in our records.
assistant
No problem, thanks for the information.
user
Thank you for contacting us.
assistant