Hello.
user
Hello, how may I assist you today?
assistant
I want to change my reservation from low-cost airline to normal cost airline. Can you help me?
user
Sure, I will help you in changing your reservation. Can I know your good name?
assistant
My name is Christopher Allen.
user
Please give me a minute.
assistant
Sure.
user
Thanks for being patient, there is no active reservation found on your name to change.
assistant
Ok, thank you for the information.
user
Thank you for availing us.
assistant