Hi.
user
Hello, how may I aid you?
assistant
Justin Harris here. Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
Sure, I can help you. Please give me a moment to check your ticket status.
assistant
Ok.
user
Sorry Justin Harris, no reservation is available by your name.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant