Hello.
user
Hello, how may I guide you today?
assistant
I want to cancel my reservation because my trip has been postponed. Can you assist me?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name?
assistant
Paul Wilson.
user
Please wait a minute.
assistant
Sure.
user
Sorry, there is no reservation found on your name to cancel.
assistant
No problem, thank you for searching.
user
Thank you for approaching us.
assistant