Hi.
user
Hello.
assistant
I am Betty Carter.
user
How may I aid you/.
assistant
I want to cancel my reservation due to my convocation has been cancelled.
user
Ok, I will help you to cancel your reservation.
assistant
Ok.
user
Please wait a minute.
assistant
Ok.
user
Thanks for waiting. There was no recent reservation found on your name.
assistant
Not an issue, thank you for kind information and help.
user
Thank you for choosing our service. Have a nice day.
assistant