Hello.
user
Hello, how can I assist you?
assistant
Owing to an emergency, I need to cancel my existing reservation. Can you help me with that?
user
Sure, may I know your name?
assistant
I am Susan White.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Ok, not an issue. Thank you for the information.
user
Thank you for choosing us.
assistant