Hello.
user
Hello, how may I assist you now?
assistant
I just want to cancel my recent reservation, due to heavy floods at my destination. Can you assist me with cancellation?
user
Sure, I will help you to cancel your ticket.
assistant
Thank you.
user
May I know on which name the reservation is made?
assistant
You can check the reservation on the name of Stephen Hernandez.
user
Please wait for a moment, while I check for the reservation.
assistant
Sure.
user
Thank you for the waiting, sorry there is no reservation found on given name.
assistant
That's Ok, thanks for your information.
user
Thank you for reaching us, we hope see you again.
assistant