Hello.
user
Hello. How may I assist you today?
assistant
Actually my trip got cancelled, so that I am planning to cancel my ticket . Can you help me?
user
Sure, I am her to help you , please wait for a minute.
assistant
Thank you.
user
May I know your name to proceed further?
assistant
Yes, I am Sarah Rodriguez.
user
Sorry, I could not find any reservation with your name in our database.
assistant
Ok, no problem. Anyway's thank you for your information.
user
My pleasure.
assistant