Hi.
user
Hello. How can I assist you at this moment?
assistant
I am Matthew Lee, can you help me to cancel my recent reservation?
user
Sure, I will help you with that. Please wait a moment, I will check your previous reservation status.
assistant
Sure, take your time.
user
There is no previous reservation available in your name.
assistant
That's fine, thank you for your information.
user
Thank you for contacting us, have a nice day.
assistant