Hi.
user
Hello, how may I oblige you today?
assistant
Owing an emergence, I want to change my existing reservation. Can you please help me with it?
user
Sure, I will help you. May I know your name to check the status of your reservation?
assistant
My name is Charles Phillips.
user
I regret that there is no reservation found on your name.
assistant
Ok, no issues. Thanks for the help.
user
Ok, thanks for consulting us.
assistant