Hello.
user
Hello, Please inform me by what way can I help you out?
assistant
My wedding venue has been changed, so I want to amend my existing reservation.
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
Michelle Thomas here.
user
Ok, Please stay online, I will check the previous list and revert to you.
assistant
Sure, take your time.
user
Thanks for remaining so positive. We are sorry to say that, there is no active reservation found on your name.
assistant
No problem, thank you.
user
Thanks for reaching us.
assistant