Hi. My name is Jack Lee.
user
Hello, how may I help you today?
assistant
Owing to emergency, I need to cancel my recent reservation. Please help me with that.
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
Thank you for waiting, there is no active reservation found on your name.
assistant
Nothing to worry. Thanks for letting me know.
user
Thank you for opting us.
assistant