Hello. Kenneth Lee here.
user
Hello, how may I guide you?
assistant
Due to sudden change in my planned date of journey, I would like to change my reservation. Can you please help me out with that?
user
Sure, please hold on for a moment, let me check.
assistant
Ok, take your time.
user
I am sorry, there are no reservations with your name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you, have a good day.
assistant