Hi, I am Laura Moore.
user
Hello Laura Moore, how may I help you today?
assistant
Owing to an emergency, my live concert got cancelled. So I want you to cancel my existing reservation.
user
Ok, please wait I will check in the reservation list and get back to you.
assistant
Sure.
user
Sorry, we couldn't find any reservation on your name.
assistant
Ok, not an issues. Thank you for your help.
user
Thank you for contacting us.
assistant