Hi. I am Benjamin Harris.
user
Hello, How can I assist you?
assistant
I want to attend an emergency case. so, I want to book a direct flight ticket. Can you help me?
user
Sure, May I know the journey codes?
assistant
 PA-PHL will be my source and destination airport code.
user
Please help me with your travel dates.
assistant
05/12 and 05/14 are my travelling dates.
user
Please wait a minute.
assistant
Ok.
user
Thanks for sharing your details, we are unable to provide flight in between your journey routes due to heavy snowfall at destination airport.
assistant
No issue. Thank you.
user
Thank you for choosing us.
assistant