Hello.
user
Hello, how can I help you today?
assistant
Due to bad weather, I want to cancel my reservation. Can you please help me with it?
user
Sure, may I know your name?
assistant
Rebecca Scott here.
user
Please wait a moment.
assistant
Ok.
user
Sorry to say, no reservation found with your name.
assistant
Ok, not an issue. Thank you.
user
Thanks for reaching us.
assistant