Hello.
user
Hello.
assistant
I am Cynthia Robinson.
user
How may I serve you at this moment?
assistant
Owing to an emergency, I would like to cancel my reservation. Will you help me with this?
user
Sure, please wait for few minutes.
assistant
Sure, I will wait for your information.
user
There is no recent reservation found on your name.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for contacting us.
assistant