Hi.
user
Hello. How can I help you?
assistant
Actually I planned to attend a meeting, But unfortunately due to bad weather, the meeting is cancelled. So, I should cancel my ticket.
user
Ok, let me know your name please?
assistant
My name is Shirley Williams.
user
There were no flight found under your name.
assistant
Ok, thanks for your help.
user
Thank you for availing us.
assistant