Hello.
user
Hello. How may I help you?
assistant
I am Kathleen Johnson. Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
user
Sure, please wait a minute, I will check your reservation status.
assistant
Ok, take your time.
user
Ok, thanks for your time. There is no reservation found under your name to cancel it.
assistant
That's ok. Anyways, thank you for your help.
user
Welcome, have a good day.
assistant