Hello, I am Carolyn Anderson.
user
Hello, how may I abet you?
assistant
Due to heavy rainfall I want to cancel my reservation. can you please help me out canceling my ticket?
user
Sure, I will help you. Please stand by.
assistant
Sure.
user
Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.
assistant
Thank you so much for the information.
user
Thank you for reaching us.
assistant