Hello.
user
Hello, How can I be your helping hand today?
assistant
My plan to attend a surgery got cancelled as if now I request you to cancel my recent reservation, Can you do this?
user
Yes, We can proceed with the process. Please may I know your good name?
assistant
My name is Kevin Smith.
user
Ok, Wait a moment I will check and let you know.
assistant
Ok.
user
Thank you for waiting, There is no recent reservation found on your name.
assistant
Ok, Thanks for the information.
user
Thank you for approaching us, Have a great day.
assistant