Hello.
user
Hello, how may I aid you at this moment?
assistant
I am planning to change an existing reservation, due to health issue. Can you please help me out?
user
Sure, we are here to help you. May I know your good name?
assistant
My name is Carol Phillips.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us.
assistant