Hello.
user
Hello.
assistant
Michael Perez here.
user
How may I assist you?
assistant
I would like to change my reservation reservation due to heavy rainfalls, can you please help me out with that?
user
Sure, I will help you. Please wait a moment.
assistant
Thank you, take your time.
user
Michael Perez, no reservation has been found on your name in our records.
assistant
Oh! Not an issue. Anyway, thank you for the information.
user
Thank you for approaching us.
assistant