Hi.
user
Hello. How can I help you at this moment?
assistant
Benjamin White here. I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow.
user
Sure, I will help you with that. Please wait a moment, I will check your reservation status.
assistant
Ok, take your time.
user
There is no previous reservation available under your name.
assistant
That's ok, not a issue. Thank you for checking.
user
Thank you for reaching us, have a nice day.
assistant