Hello.
user
Hello. How may I help you?
assistant
Scott Lee here, please can you help me in changing my reservation?
user
Sure, may I know on which name the ticket was booked?
assistant
My ticket is booked on my name only.
user
Ok, please hold on for a moment.
assistant
Sure.
user
Sorry, I could not find any ticket booked with your name.
assistant
It's ok. Thank you.
user