Hello.
user
Hello. How can I help you?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me?
user
Sure, I can help with that one.
assistant
Thank you.
user
Can I have your name for checking purpose?
assistant
Ok, I am Shirley Adams.
user
Please give me a moment.
assistant
Sure, I will wait.
user
Sorry, there is no reservation found for the user name in our data base.
assistant
That's fine, not an issue. Thank you for your valuable information.
user
You are welcome and have a nice day.
assistant