Hello.
user
Hello, how may I aid you?
assistant
I need to change my reservation due to my planned event got postponed. So please help me with that.
user
Sure, please provide your name.
assistant
Thank you. Myself Stephanie Carter.
user
Sorry, no reservation is available by your name.
assistant
Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.
user
Thank you for choosing us Stephanie Carter.
assistant