Hello.
user
Hello, how can I aid you for today?
assistant
I am Catherine Harris. Can you help me in cancelling my recent reservation?
user
I am glad to help you about that Catherine Harris.
assistant
Thank you.
user
I regret to say this Catherine Harris, there is no active reservation with your name to cancel your reservation.
assistant
That's ok, thank you for your information.
user
You are welcome, thank you for reaching us.
assistant