Hello.
user
Hello, how may I help you today?
assistant
Due to sudden demise of my Great Grandfather, I want to cancel my recent reservation. Can you please help me with this?
user
Sure, can I have your good name please?
assistant
Sure, I am Patricia Johnson.
user
Please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found on your given name.
assistant
Ok, Thank you for providing information.
user
Thanks for choosing us.
assistant