Hello.
user
Hello. How may I serve you at this moment?
assistant
Can you help me to cancel my reservation?
user
Sure, may I know your good name please?
assistant
I am Kathleen Martin.
user
Ok, please wait for few minutes.
assistant
Sure.
user
We found a reservation on your name and we have cancelled it.
assistant
Thank you.
user
Thank you for reaching us.
assistant