Hi.
user
Hello. How may I help you?
assistant
Owing to an emergency, I would like to cancel my existing reservation.Can you please help me with that?
user
Sure, I'll help you. Can you tell me your name?
assistant
Sure, my name is Edward Baker.
user
Ok. Edward, there is no reservation with your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you, have a good day.
assistant
Welcome.
user