Hello.
user
Hello, how can I help you?
assistant
I want to cancel my recent reservation due to health issues, can you please help me with that?
user
Sure, I am happy to help you. Can you please let me know your good name?
assistant
My name is Scott Wright.
user
Sorry, we did not find any active reservation on your name in our data.
assistant
No problem, thank you.
user
Thank you for contacting us.
assistant