Hi.
user
Hello. How can I assist you today?
assistant
I want to cancel my brother's reservation as he met with an accident, can you please help me out?
user
Sure, may I know your name to check for the previous reservation?
assistant
Sure, his name is Ronald Brown.
user
Give me a minute.
assistant
Sure.
user
Ronald, there is no reservation found under your name.
assistant
Not an issue, thank you for the information.
user
Thank you for reaching us.
assistant