Hi.
user
Hello, do you need any help from us?
assistant
Yesterday I booked a ticket to New York through your agency, your agent by mistakenly booked a ticket on wrong dates, so I want to change my reservation.
user
Sorry for the inconvenience.
assistant
Its ok.
user
Can you please tell me your name please?
assistant
Sure, I am Rebecca Lewis.
user
Lewis, there is no reservation with your name to change further.
assistant
Its ok. Thank you for the information.
user
Thank you for reaching us.
assistant