Hello.
user
Hello. How can I help you?
assistant
Owing to an emergency, I need to change my previous flight ticket booking. Can you please help me in flight ticket modification process?
user
Sure, may I know your name please?
assistant
Thank you and my name is Nicole Parker.
user
Please wait a minute.
assistant
Sure.
user
Thank you for waiting, sorry we didn't find any reservation on your name.
assistant
It's alright, no issues with that one. I think it is not processed properly. Thank you for your information.
user
Thank you for reaching us, have a good day.
assistant
Welcome.
user