Hello,.
user
Hello, how may I support you for the day?
assistant
Can you please help me in changing my reservation as the technical tour which I want to go has been postponed?
user
Sure, please provide your name to check the reservation?
assistant
Nicole Baker is my name.
user
Ok, please be on hold.
assistant
Sure.
user
Sorry we couldn't find any reservation on your name.
assistant
Not a problem, thank you for the information.
user
Thank you for approaching us.
assistant