Hello.
user
Hello, how may I serve you at this moment?
assistant
 I want to cancel my recent reservation due to heavy rainfall at my source point. Can you help me out?
user
Sure, may I know your name please?
assistant
I am Jerry Jones.
user
Ok, please be on hold. Sorry, we could not find any reservation on your name.
assistant
Ok, no problem. Thank you.
user
Thank you for approaching us.
assistant