Hello.
user
Hello. How can I aid you?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, please provide me the name to check for the status.
assistant
Laura Baker here.
user
Please be on hold.
assistant
Sure.
user
Thank you for waiting. Here, I have found your reservation and I have cancelled it successfully.
assistant
Thanks for the help.
user
Thank you for reaching us.
assistant