Hello.
user
Hello, how may I aid you today?
assistant
I am not feeling well, Please help me to change my recent reservation.
user
Sure, may I know your name to check the reservation status?
assistant
I am Katherine Scott.
user
Please be on hld.
assistant
Ok.
user
Sorry, there is no reservation made with your name.
assistant
Thank you for your information.
user
Thank you for opting us.
assistant