Hello, I am Debra Campbell.
user
Hello, how can I aid you today?
assistant
I need to cancel my recent reservation due to cancel of my event. Could you please help me?
user
Sure, I am here to help you, please wait for a while.
assistant
Ok.
user
Sorry  Debra Campbell, no reservation found on your name.
assistant
No worries, thank you for the information.
user
Thank you for approaching us, have a nice day.
assistant