Hello.
user
Hello, How exactly I can serve you the best today?
assistant
I would like to cancel my reservation due to heavy rains at my destination place, so help me in cancellation.
user
Sure, we are here to help you. Please wait for a couple of minutes, I will check the existing reservation to cancel it. May I know your name?
assistant
Please check the reservation on the name of Kenneth Walker.
user
Sure. We hardly tried to find your reservation but, no reservation has been found with your name.
assistant
No problem, thanks for your support.
user
Thank you for reaching us.
assistant