Hello, I am Ruth Thompson.
user
Hello, how may I assist you today?
assistant
 I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow at my destination. Can you please help me out?
user
Sure, please wait for a moment.
assistant
Ok.
user
Thanks for waiting, no reservation found with your name.
assistant
Ok, no problem.
user
Thanks for opting us.
assistant
Thank you.
user