Hi,.
user
Hello, how may I serve you today?
assistant
Please change my existing reservation owing to an emergency.
user
Sure, may I know your good name?
assistant
I am Benjamin Gonzalez.
user
Please wait for a minute, I will get back to you with current status.
assistant
Ok.
user
There is no reservation found with your name.
assistant
Thank you.
user
Thank you.
assistant