Hello.
user
Hello, how can I assist you today?
assistant
Can you please cancel my recent reservation as I am sick and can not make it to the trip?
user
Sure, can you mention your name to proceed further?
assistant
My name is Katherine Brown.
user
Sorry, no active reservation found with your name in our records to cancel it.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant