Hello, I am Kevin  Brown.
user
Hello, how may I help you?
assistant
Due to my health problem I want to cancel my reservation, can you please help me to cancel my reservation?
user
Sure, I am here to help you. Please stand by.
assistant
Ok.
user
Thanks for your time, sorry no reservation found with your name.
assistant
Ok, no problem.
user
Thank you for reaching us, have a nice day.
assistant
Thank you.
user