Hi.
user
Hello, how can I assist you today?
assistant
I need to cancel my recent reservation due to heavy rainfall at my destination.
user
May I know your good name please?
assistant
My name is Nicholas Wilson.
user
Sure, please wait for a while.
assistant
Sure.
user
We are sorry to inform you that, we did not find any reservation against your name.
assistant
Ok, no problem. Thanks for the information.
user
Thank you for choosing us. Have a nice day.
assistant