Hi.
user
Hello, how may I assist you today?
assistant
I have to cancel my recent reservation due to an emergency, can you please help me?
user
Sure, may I know your name for the cancelling process?
assistant
Sure, my name is Debra Wright here.
user
Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.
assistant
Ok, not an issue.Thank you for your information.
user
Welcome, thank you for the reaching us.
assistant