Hello.
user
Hello, how can I assist you for the day?
assistant
I want to change my existing reservation, due to some health issue. Can you help me?
user
Sure, I am here to help you.
assistant
Thank you.
user
May, I know your good name?
assistant
Ok, I am Edward Martinez.
user
Sorry, we found no reservation on your given name.
assistant
Ok, not an issue. Anyway. Thank you for your help.
user
Thank you for reaching us.
assistant