Hello.
user
Hello, how can I guide you for today?
assistant
I am Ruth Adams. Owing to an emergency, I want to change an existing reservation. Could you help me in changing the reservation?
user
Sure, I will help you with that. Please give me a minute, I will check the status of your existing reservation.
assistant
Ok.
user
Sorry, there is no reservation found under your name in our database.
assistant
Not an issue. Thank you.
user
Thank you for contacting us, have a nice day.
assistant