Hello.
user
Hello, how can I help you today?
assistant
I have to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, may I know your name please?
assistant
Thank you. Please check the reservation with my name Betty Turner.
user
Please wait.
assistant
Sure, take your time.
user
Sorry, no reservation found on your given name in our database to cancel it.
assistant
Oh! It may not be booked properly. Anyway, thank you for your time.
user
Thank you for contacting us.
assistant
Most welcome.
user