Hi.
user
Hello, how may I best serve you today?
assistant
I recently reserved a ticket to visit my best friend. But, before my journey he came to my home and gave me a surprise visit. So, now I want that ticket to be cancelled. Can you help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
It would be helpful to me if you please provide your good name to cancel your reservation?
assistant
Sure, I am Michael Collins.
user
We are happy to inform you that we found a reservation on your name, shall I proceed with cancelling?
assistant
Yes, please cancel it.
user
Your ticket has been cancelled successfully, thank you for opting our agency.
assistant
Thanks for your support.
user