Hello.
user
Hello, how may I help you?
assistant
I want to postpone my trip due to an emergency. Can you aid me in amending my existing reservation?
user
Sure, may I know your name please?
assistant
Myself Helen Allen.
user
Ok, please wait for a while.
assistant
Take your time.
user
Sorry, there is no active reservation found with your name in our records.
assistant
No issues. Thank you for checking.
user
My pleasure.
assistant