Hi.
user
Hello, how may I assist you?
assistant
Can you please cancel my existing reservation as my plan to go for holiday trip got cancelled?
user
Sure, may I know your good name please?
assistant
Please check under the name Patrick Evans.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant