Hi.
user
Hello. How may I amend you today?
assistant
Owing an emergence, I want to change my recent reservation. Can you please help me with it?
user
Sure, may I know your name please?
assistant
My name is Mary Rodriguez.
user
Please wait a moment.
assistant
Ok.
user
Thank you for your time. Sorry, we did not find any reservation in your name.
assistant
Ok, no issues.
user
Thank you for reaching us. Hope to serve you again.
assistant
Thanks for the help.
user