Hello.
user
Hello, how may I aid you?
assistant
I need to cancel my reservation as my trip got cancelled, can you please help me out in cancellation?
user
Sure, may I know your name?
assistant
I am Deborah Smith.
user
Please give me a moment to check your ticket status.
assistant
Ok.
user
Sorry Deborah Smith, no reservation is available by your name.
assistant
Ok, not an issue. Thank you.
user
Thank you for choosing us.
assistant