Hello.
user
Hello, how may I help you?
assistant
I want to change my existing reservation due to health issues, can you please help me with that?
user
Sure, may I know your name?
assistant
My name is Justin Hall.
user
Ok, please wait.
assistant
Sure.
user
Sorry, there is no active reservation found with your name in our records.
assistant
Not an issue, thank you.
user
Most welcome.
assistant