Hi.
user
Hello. How may I help you?
assistant
Kathleen Anderson here. Due to landslide happening at my location, I'm unable to catch the flight. Can you please change my reservation details to some other dates?
user
Sure, I will help you. Kathleen, no reservation has been found on your name.
assistant
That's ok, thank you for your information.
user
Thank you for choosing us.
assistant