Hello,.
user
Hello, how may I aid you today?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
user
Sure, we are here to help you. Can I have your name to proceed?
assistant
Sure, I am Joshua Rodriguez.
user
Ok, please wait a moment.
assistant
Ok.
user
Thank you for your time, sorry no reservation found on your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant