Hello,.
user
Hello. How can I assist you today?
assistant
Can you please help me in changing my existing reservation, as my trip date has been postponed. Please help me with this?
user
Sure, may I know your name to check for the previous reservation?
assistant
Sure, Richard Robinson is my name.
user
Please allow me a moment.
assistant
Ok.
user
Richard Robinson, there is no reservation found under your name.
assistant
Ok, no issues. Thank you for your help.
user
Thank you for contacting us.
assistant