Hi.
user
Hello. How can I help you today?
assistant
I am Ashley Campbell. Due to heavy rains cricket match got postponed, so I need to change my existing reservation.
user
Sure, I will help you with this. Please be on hold for a moment.
assistant
Sure.
user
Ashley Campbell, there is no active reservation found under your name in our database.
assistant
That's ok. Thank you for your help.
user
Thank you for contacting us.
assistant