Hello.
user
Hello. How may I assist you?
assistant
I want to change my existing reservation due to sudden postpone of my family trip dates, Can you help me with that?
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name please?
assistant
I am Steven Brown.
user
Wait a moment please.
assistant
Sure.
user
Steven Brown, we haven't found any reservation under your name in our database.
assistant
Ok, no problem. Thank you.
user
Thank you for choosing us.
assistant