Hello.
user
Hello. How may I assist you?
assistant
I want to change my existing reservation, due to bad weather conditions. Can you please help me to change reservation?
user
Sure, I am here to help you with your concern.
assistant
Thank you for the response.
user
Can I have your name please to check your reservation status?
assistant
My name is Barbara Turner.
user
Please hold on a moment.
assistant
Ok, sure.
user
Barbara Turner, no reservation has been found on your name in our database.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for approaching us.
assistant