Hello.
user
Hello, how may I help you?
assistant
Can you help me in changing my existing reservation?
user
Sure, may I know your name please?
assistant
My name is Angela Baker.
user
Ok, please wait.
assistant
Sure.
user
Sorry, there is no active reservation found with your name in our records.
assistant
Ok, not an issue.
user
Most welcome.
assistant
Thank you for providing information.
user