Hello.
user
Hello, how can I aid you for the day?
assistant
I would like to change my reservation due to an emergency work, help me in changing my reservation with the name Kenneth Lewis.
user
Sure, please wait for a while.
assistant
Sure.
user
Thank you for waiting, no reservation was found based on your name.
assistant
Its ok, thank you for your assistance.
user
Thank you for choosing us.
assistant