Hello.
user
Hello, how can I aid you?
assistant
I am Katherine Gonzalez, I want to change my existing reservation due to some technical issues. Can you help me in changing my reservation?
user
Sure, please wait for a while, I will check and get back to you.
assistant
Ok.
user
Sorry, there was no reservation found with your name to change.
assistant
No issues. Thank you.
user
Thank you for opting us.
assistant