Hello.
user
Hello. How may I render you at this moment?
assistant
I have to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, may I know your good name please?
assistant
Thank you. Please check the reservation with my name William Evans.
user
Ok, please wait for few minutes.
assistant
Sure, take your time.
user
There is no recent reservation found on your name in our records.
assistant
Oh! It may not be booked  properly. Anyway, thank you for your time.
user
May be, thank you for reaching us.
assistant
Most welcome.
user