Hi.
user
Hello, how can I help you?
assistant
Due to the sudden demise of granny, I am unable to catch a flight. Can you please cancel my existing reservation.
user
Sure, may I know your name please?
assistant
Sure, Matthew Robinson here.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, there was no reservation found with your given name.
assistant
Ok, no worries at all. Thank you for your assistance.
user
Thank you for opting us.
assistant