Hi.
user
Hello, how can I help you?
assistant
 I have to change my journey locations in my previous reservation due to my planned event got shifted to another locations. Is it possible to change?
user
Yes, can you please provide me with your name?
assistant
Please check under the name Joshua Smith.
user
Sure, give me a moment.
assistant
Sure.
user
Joshua Smith. I regret to inform that there is no reservation by your name.
assistant
Not a big issue, anyhow thank you very much for checking the reservation status.
user
Thank you for reaching us.
assistant