Hello.
user
Hello. How may I assist you?
assistant
Owing to an emergency, I would like to change my existing reservation. Will you help me in that?
user
Sure, I will help you.
assistant
Thanks.
user
May I know your name?
assistant
My name is Pamela Allen.
user
Pamela Allen, there is no reservation on your name.
assistant
Ok, not an issue. Thank you.
user
Thank you so much for choosing us.
assistant