Hi.
user
Hello. How may I serve you today?
assistant
I would like to cancel my reservation due to sudden demise of my grand mother. Please help me with cancellation.
user
Sure, I will help you with that. Please wait for a moment, I will get back with your details.
assistant
Ok, please check the reservation with the name Gary Edwards.
user
I am sorry to say that there is no reservation found under your name.
assistant
Its ok, Thanks for the information.
user
Thank you for reaching us.
assistant