Hi.
user
Hello.
assistant
Melissa Collins here.
user
How can I assist you at this moment?
assistant
I need to cancel my recent reservation due to some crisis going on in our location, can you cancel my reservation please?
user
Sure, I am here to help you out. Please be on hold for a moment while I check your reservation status.
assistant
Sure, take your own time.
user
Melissa Collins, I have searched the database with your provided details and I couldn't find any active reservation under your name.
assistant
That's ok, no problem. I will go through my email about this concern. Thank you for your help.
user
Thank you for utilising our service.
assistant