Hello.
user
Hello, how can I aid you?
assistant
Eric Hernandez here. I would like to change my reservation, can you please check my previous booking?
user
Sure, give me a minute.
assistant
Sure, I will be waiting for your response.
user
Sorry, there is no reservation found under your name.
assistant
Oh! That's fine. Thank you for checking anyways.
user
Thank you for reaching us.
assistant