Hi.
user
Hello, how may I support you today?
assistant
Please change my existing reservation owing to an emergency.
user
Sure. For booking we need your name, please mention it.
assistant
I am Larry Edwards.
user
Please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Thanks.
user
Thank you for reaching us.
assistant