Hello, I am Janet Johnson.
user
Hello,  how can I assist you today?
assistant
I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?
user
Sure, please wait for a while.
assistant
Take your time, I will wait for your response.
user
Sorry, there was no reservation found with your given name.
assistant
No issues. Thank you for checking.
user
Thank you for choosing us.
assistant
You are welcome.
user