Hello.
user
Hello, how can I support you?
assistant
I am planning to change an existing reservation, due to health issue. Can you please change my reservation?
user
Sure, we are glad to help you. Can I know your name please to proceed further?
assistant
Sure, I am Andrew Lewis.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your name in our data.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us.
assistant