Hello.
user
Hello, how can I assist you today?
assistant
Due to sudden demise of my grandfather, I want to make changes with my existing reservation. Can you please help me?
user
Sure, may I know your good name please?
assistant
The name on the ticket is Richard Davis.
user
Ok, please wait for a moment.
assistant
Sure, I will wait.
user
Sorry to say that, there was no reservation found with your given name.
assistant
Not an issue, thank you for your valuable time to check with the status.
user
Thank you for opting us.
assistant