Hello.
user
Hello, how may I assist you today?
assistant
I am Katherine White. Owing to an emergency, I want to change an existing reservation.
user
Sure, could you please hold a moment, let me check your reservation with us.
assistant
Sure.
user
Thanks for holding on, sorry, unfortunately no reservation found with provided name.
assistant
Not an issue. Thanks for your service.
user
Thanks for your interest, have a good day.
assistant