Hello,.
user
Hello. How can I help you today?
assistant
I am Catherine Wilson. Can you please cancel my reservation, due to bad weather conditions?
user
Sure, I am glad to help you to cancel your reservation.
assistant
Thank you.
user
Please wait a moment.
assistant
Sure.
user
Sorry, no reservation found on your name to cancel your reservation.
assistant
Ok, no issue. Thank you.
user
Thank you for reaching us, have a nice day.
assistant