Hello.
user
Hello. How may I assist you?
assistant
Owning to an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, please provide your name.
assistant
Sure, my name is Edward Harris.
user
There is no reservation with your name.
assistant
Ok, no problem.
user
Thank you for contacting us.
assistant
Thank you for your information.
user