Hello.
user
Hello, how may I help you today?
assistant
I am Susan Perez. My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, I am here to help you. Sorry Perez, there is no reservation found as per your name to change it.
assistant
That's ok, not an issue. Anyways, thank you for the information.
user
You are welcome.
assistant