Hi. I am Jonathan Green.
user
Hello, how can I be of your service?
assistant
Due to the health illness of my granny, I am unable to catch a flight. So, I want to cancel my reservation. Can you help me?
user
Sure, give me sometime to check and get back to you.
assistant
Ok.
user
Unfortunately we didn't found any reservation matching your name.
assistant
That's fine. Thank you.
user
Thank you for picking us.
assistant