Hi.
user
Hello. How may I help you?
assistant
I am Ashley Wilson. I want to change my existing change reservation, due to some health issue. Can you please help me?
user
Sure, please give me a moment to check your details.
assistant
Ok, take your time.
user
Sorry, no reservation found on your name.
assistant
It's ok, thank you for your information.
user
Thank you for choosing us, have a nice day.
assistant