Hello.
user
Hello, how may I support you today?
assistant
 I am Samantha Davis want to cancel my reservation due to heavy snow fall. Can you help me with it?
user
Sure, please wait for a moment.
assistant
Ok.
user
Thanks for waiting, we found a reservation with your name. Shall I proceed for cancellation?
assistant
please cancel.
user
Your ticket has been cancelled.
assistant
Thank you for your response.
user
Thanks for contacting us.
assistant