Hello.
user
Hello. How can I help you?
assistant
Owing to an urgency, I would like to cancel my recent reservation. Can you help me with this?
user
Can you please provide the name on which the reservation has been confirmed?
assistant
My previous reservation has done with the name Thomas Hernandez.
user
Sorry, there is no reservation found by the name on which you have provided.
assistant
Ok, not an issue. May be something went wrong while booking. Thank you for providing information.
user
Thank you and have a nice day.
assistant