Hello.
user
Hello, how may I help you?
assistant
As my plan to visit my grand parents house got postponed due to heavy rains, I want to change my reservation. Can you please help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
I am Paul Phillips.
user
Sure, please wait for a while.
assistant
Ok.
user
Sorry, no reservation found on your given name.
assistant
It's ok, thank you for your information.
user
Thank you for choosing us.
assistant