Hello,.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation due to my illness. Will you help me in cancellation of my ticket?
user
Sure, may I know your name please to proceed further?
assistant
I am Laura Nelson.
user
Ok, please stand by I will revert you.
assistant
Sure.
user
Thank you, sorry no reservation found with your name.
assistant
No issue.
user
Thank you for reaching us, have a nice day.
assistant
Thank you for your information.
user