Hi.
user
Hello, how may I aid you?
assistant
As my exam got cancelled, can you help me to cancel my recent reservation?
user
Sure, I am here to help you out with that. May I know your name to check your reservation status?
assistant
Sure, my name is Nicole White.
user
Sorry White, we couldn't find any reservation on your name in our records.
assistant
That's ok, thank you.
user
Thank you for approaching us.
assistant