Hello.
user
Hello, how may I help you?
assistant
 I am Betty Phillips want to cancel my reservation due to snow storm.
user
Ok, may I know your name please?
assistant
Betty Phillips.
user
Ok, please stand by.
assistant
Ok.
user
Thank you, sorry no reservation found with your name.
assistant
Ok, thank you for your information.
user
Thank you for reaching us, have a nice day.
assistant