Hello, I am Eric Green.
user
Hello, Eric Green. What help can I do for you today?
assistant
I want to change my reservation, can you help me with that?
user
Sure, I can help you in that.
assistant
Thank you.
user
Please hold on for a while.
assistant
Sure.
user
Sorry Eric Green, there is no active reservation on your name to change it.
assistant
Ok, thank you.
user
Thanks for approaching us.
assistant