Hi.
user
Hello. How may I help you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, may I know your name?
assistant
Myself Deborah Lopez.
user
Please hold on for a while.
assistant
Sure.
user
Sorry, no reservation found by your name.
assistant
No problem, thanks for checking.
user
Thank you for choosing us.
assistant