Hello.
user
Hello.
assistant
I am John Collins.
user
How may I help you today?
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait a moment.
assistant
Sure, take your time.
user
Sorry to inform you that there is no active reservation was found on your given name.
assistant
That's ok, thank you for your help.
user
Thanks for reaching us.
assistant