Hello.
user
Hello, how may I help you?
assistant
Can you please help me in changing my recent reservation? As my planned trip has been postponed to some other trips.
user
Sure, I will help you.
assistant
Ok.
user
Can I know your name please?
assistant
Yes, my name is Steven Brown.
user
Please wait for a while.
assistant
Sure, I'll wait.
user
Sorry Steven, there is no active reservation found with your name in our records.
assistant
That's ok, thank you for giving the information.
user
Most welcome.
assistant