Hello.
user
Hello, how can I aid you today?
assistant
Due to my ill health, I would like to cancel my recent reservation. Please help me out.
user
Sure, I will help you with that reservation cancellation.
assistant
Thank you.
user
Please hold for a moment, let me check your previous reservation status.
assistant
Sure, take your time.
user
May I know your name please?
assistant
My name is Matthew King.
user
Thank you for providing your name. Thank you for waiting, but I am very sorry to say that, there is no active reservation found with your name in our reservation list to cancel it.
assistant
Ok, no issues. Thank you for your information.
user
You are welcome, thank you for reaching our agency.
assistant