Hi.
user
Hello. How may I help you out?
assistant
I need to amend my reservation as I am not able to make my trip. Can you help me about that?
user
Sure, I will help you in changing the reservation. May I know your name please?
assistant
Sure, my name is Ruth Lee.
user
Sorry, there are no reservations found in our database.
assistant
Not a problem, anyways thank you for the information.
user
Thank you for reaching us.
assistant