Hello.
user
Hello, how may I help you?
assistant
I want to change my exoisting reservation, due to some health issue. Can you please help me out?
user
Sure, we are here to help you. May I know your name please?
assistant
Thank you, my name is Pamela Collins.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
That's ok, thank you for checking.
user
Thanks for contacting us.
assistant