Hello.
user
Hello. Can you please let me know how may I help you?
assistant
I have looking to cancel my recent ticket because I am unable to catch the flight on the boarding date. Can you please aid me in cancelling the ticket?
user
Sure, I am glad to help you in cancelling the ticket. May I know the name with which you have reserved your past ticket?
assistant
Thank you for considering the request. I have reserved my past ticket with the name Kenneth Williams.
user
Ok, can you please be on hold for a minute? So that, I will check your ticket status.
assistant
Sure, I can wait for your response.
user
Sorry for the inconvenience, there is no active reservation with your name in our records while I am checking the ticket status.
assistant
It's ok, not a problem with that one. Anyways thank you for checking my ticket status.
user
You are most welcome and thank you for reaching us, have a nice day.
assistant
You are most welcome.
user