Hello.
user
Hello, how may I serve you?
assistant
I am Susan Martin. I want to cancel my recent reservation due to ongoing tornado at my destination place. Could you please help me in doing that?
user
Sure, let me check the current status and get back to you.
assistant
Ok.
user
We hardly tried to find your reservation but, no reservation has been found with your name.
assistant
No problem, thank you for your information.
user
Thank you for reaching us.
assistant