Hello.
user
Hello, how may I assist you?
assistant
Please cancel my active reservation as my meeting was cancelled.
user
Sure, may I know your good name please?
assistant
Lisa Smith.
user
Please wait for a moment.
assistant
Ok.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
Ok, no problem. Thank you.
user
Thank you for approaching us.
assistant