Hello.
user
Hello, how can I be your helping hand today?
assistant
I want to cancel my reservation due to heavy snow at my place, so that please help me to cancel.
user
Sure, we are glad to help you with cancellation.
assistant
Thank you.
user
Kindly please share your name.
assistant
Sure, I am Jeffrey Brown.
user
Thanks for providing your name, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there was no reservation found on your name to cancel it.
assistant
No problem, thanks for your prompt response.
user
Thank you for choosing us.
assistant