Hello, I am Charles Young.
user
Hello, how can I assist you?
assistant
I want to postpone my trip due to an emergency. Can you aid me in amending my existing reservation?
user
Ok, please wait a moment I will check.
assistant
Take your time.
user
Thank you for waiting, sorry as per your request I can not change the reservation because the flight ticket is not reserved on your name in your records.
assistant
No issues. Thank you for checking.
user
Thank you for choosing our agency.
assistant
You are welcome.
user