Hello.
user
Hello, how may I help you?
assistant
I am Matthew Edwards. I want to change my existing reservation, due to some health issue. Can you please help me out?
user
Sure, please wait for a moment to check your details.
assistant
Ok, take your time.
user
No reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant