Hi. I am Rachel Thompson.
user
Hello, how may I help you today?
assistant
Due to Earthquake disaster happened in the place where I wanted to visit, I would like to cancel my reservation. Can you help me in my cancellation?
user
Sure, please wait a minute. Thanks for your time, no reservation was found on your name.
assistant
Sure. Not an issue.
user
Thank you for reaching us.
assistant
Thank you for your kind information.
user