Hi.
user
Hello. How can I assist you?
assistant
Due to health issue, I want to change my existing reservation. Can you help me out?
user
Sure, I will help you with this.
assistant
Sure, my name is Jonathan Robinson.
user
Can you please provide your name? Jonathan Robinson, there is no active reservation found under your name in our database.
assistant
That's ok, thank you.
user
Thank you for contacting us.
assistant