Hello.
user
Hello.
assistant
I am Rachel Smith.
user
Is there any help required from my side?
assistant
I have a trip plan, but unfortunately there is a heavy rain fall, due to that reason I want cancel my reservation, can you help me?
user
Yes, I can help you.
assistant
Ok.
user
Please wait for  a while I will check the status and revert you.
assistant
Sure.
user
Unfortunately, no ticket reservation is matching with your name to cancel.
assistant
It's ok. Thank you for your information.
user
Thank you for approaching us.
assistant