Hi.
user
Hello, how can I aid you today?
assistant
Owing for an emergency, I want to cancel my flight reservation. Can you please help me?
user
Sure, I am here to help you.
assistant
Thank you.
user
Can you please mention your name?
assistant
Sure, my name is Ryan Walker.
user
Sorry, no reservation found with your name.
assistant
That's fine, thank you for checking.
user
Thank you for choosing us.
assistant