Hello.
user
Hello. How may I serve you today?
assistant
Owing to an emergency, I want to change my recent reservation. Can you help me with that?
user
Sure, may I know your name please?
assistant
Sarah Campbell here.
user
Please wait a moment, let me check the reservation states/.
assistant
Sure.
user
Sorry, there is no active reservation on your name.
assistant
That's ok, thank you for the information.
user
Thank you.
assistant