Hello.
user
Hello, how may I assist you for today?
assistant
I am Sandra Williams. I would like to change my reservation as I am leaving for pilgrimage, can you please help me out?
user
Sure, I will help you with that Sandra.
assistant
Thank you.
user
Sorry to say this Sandra, there are no active reservations with your name to change.
assistant
Ok no problem, thank you for your services.
user
You are welcome, thank you for reaching out here. Hope you have a nice day ahead.
assistant