Hi.
user
Hello. How can I assist you?
assistant
I am Jacob White. I want to change my reservation due to health problem, can you help me?
user
Ok, I am here to help you. Please wait for a while.
assistant
Sure.
user
Sorry, I did not find any active reservation on your name to change.
assistant
No problem, thanks for checking.
user
Thank you for reaching us.
assistant