Hello.
user
Hello, how may I aid you today?
assistant
I want to change my existing reservation, due to bad weather conditions. Can you please help me to change my reservation?
user
Sure, may I know your name to proceed?
assistant
Thank you for the response. My name is Daniel Brown.
user
Please wait for a moment to check.
assistant
Ok, sure.
user
Sorry, no reservation found for this search.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant