Hello.
user
Hello. How may I help you?
assistant
Michael Harris here. I would like to cancel my recent reservation, can you help me?
user
Sure, please be on hold.
assistant
Thank you. I will wait for your response.
user
Thank you for your time, we did not find any active reservation in your name to cancel.
assistant
That's fine, thanks for your information.
user
Thank you for reaching us.
assistant