Hi.
user
Hello, how may I assist you today?
assistant
I need to cancel my reservation due to my health issue, can you help me?
user
Sure, may I know your good name please?
assistant
I am Michelle Gonzalez.
user
Please wait for a moment.
assistant
Sure.
user
Sorry Michelle Gonzalez, there is no reservation found as per your name in our database.
assistant
That's ok. Thank you.
user
Thank you for reaching us.
assistant