Hello.
user
Hello, how can I assist you for today?
assistant
Myself Joseph Lopez. I would like to cancel my recent reservation due to some personal issues, will you help me with that?
user
I am here to help you about that Joseph Lopez.
assistant
Thank you for accepting my request.
user
Please be on hold to check the reservation status with your name in our booking list.
assistant
Ok, I will wait for your response.
user
Sorry to say this Joseph Lopez, there is no active reservation with your name in our booking list to cancel your reservation.
assistant
Ok, not an issue. Thank you for your information.
user
You are welcome, thank you for reaching us.
assistant