Hello. I am Carolyn Davis.
user
Hello, how may I assist you today?
assistant
Due to sudden demise of my grandfather, I want to cancel my recent reservation. Can you help me in that?
user
Sure, I am here to help you.
assistant
Thanks.
user
Please standby.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
No worries at all, thank you.
user
Thank you for reaching us.
assistant