Hello.
user
Hello, how may I help you?
assistant
I want to change my existing reservation, due to some health issue. Can you help me?
user
Sure, I am willing to help you for this. May I know your name please?
assistant
Thank you. I am Michelle Smith.
user
Just a moment, let me check your reservation status in our records.
assistant
Sure, take your time.
user
Sorry for inform you, no reservation is found under your name to change.
assistant
That's fine, no problem. Thank you for your help.
user
Thank you very much for approaching our agency.
assistant