Hello.
user
Hello, do you need any help from us?
assistant
Would it be possible to cancel my reservation, which I have done with my name?
user
Sure, could I have your name please?
assistant
My name is Barbara Harris.
user
Ok, please allow me a moment.
assistant
Ok.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
That's ok, thank you for the response.
user
You are welcome, have a great day.
assistant