Hello.
user
Hello. How can I assist you today?
assistant
Can you please assist me with changing my previous reservation and altering my journey dates?
user
Sure, may I know your name to check for the previous reservation?
assistant
My name is Ashley Harris.
user
Please allow me a moment.
assistant
Take your own time.
user
Ashley Harris, there is no reservation found under your name.
assistant
Oh! That's sad to know. Anyways, thank you for checking.
user
You are welcome. Thank you for contacting us.
assistant
You are welcome.
user