Hi, I am Susan Harris.
user
Hello, how may I helpful to you?
assistant
Due to tornado in my destination, I need to cancel my holiday trip. Can you please cancel my reservation?
user
Sure, we are mirthful to help you. Please standby I will the reservation list and revert to you with the status.
assistant
Ok.
user
Sorry, we found  no reservation in your given name.
assistant
Ok, no issues. Thank you for your quick response.
user
Thank you for approaching us.
assistant