Hello.
user
Hello, how can I help you?
assistant
Can you please cancel my existing reservation as my planned holiday trip got cancelled?
user
Sure, I can help you with that. May I know your good name please?
assistant
I am Stephanie Hernandez.
user
Ok, please wait for a while.
assistant
Sure.
user
There is no active reservation found under your name to do cancellation.
assistant
Ok, not an issue. Thank you for the information.
user
Thank you for choosing us.
assistant