Hello.
user
Hello, By what way, can I help you out?
assistant
I would like to cancel my recent reservation, due to some health issues. Can you please help me with that?
user
Sure, I can help you in that cancellation.
assistant
Thank you.
user
Before that I need to know your good name to track the details?
assistant
My name is Katherine Martinez.
user
Ok, please wait for a couple of minutes.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name to cancel it.
assistant
Ok, not an issue. Thank you for the information.
user
Thanks for reaching us, wish you a happy day.
assistant