Hello.
user
Hello, how can I guide you for today?
assistant
I want to change my existing reservation, due to bad weather conditions. Can you please help me out with that?
user
I will help you with that.
assistant
Thank you.
user
May I know your name?
assistant
Myself Laura Thomas.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok, sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, no problem. Anyways, thanks for the information.
user
Thank you for contacting us, have a nice day.
assistant