Hi.
user
Hello. May I know your good name please?
assistant
My name is Karen Johnson.
user
OK Karen, how can I assist you?
assistant
I want to change my reservation, can you please help me out.
user
Sure, please wait for a moment.
assistant
Sure.
user
Sorry for the inconvenience, there is no reservation found on your name.
assistant
Its OK, no issues and thank you for your help.
user