Hello.
user
Hello. How can I aid you?
assistant
I want to do some modifications with my existing reservation, can you please help me?
user
Sure, please provide me the name to check for the status.
assistant
The name on the ticket is Raymond Moore.
user
Please be on hold.
assistant
Sure, I will wait for your response.
user
Thank you for waiting. Here, there is no active reservation have been found under your name in our database to amend it.
assistant
That's ok, not an issue. Thank you for checking.
user
Thank you for reaching us.
assistant