Hi.
user
Hello, how may I aid you?
assistant
Owing to an emergency I had to request you to cancel my reservation. Can you help me?
user
Sure, may I know your name to check the data base and revert to you?
assistant
My name is Jessica Allen.
user
We found a reservation by your name. Shall I proceed to cancel?
assistant
Yes, please cancel it.
user
Your request for cancellation has been processed.
assistant
Thank you for helping me.
user
Thank you for opting us.
assistant