Hello,.
user
Hello, how may I aid you?
assistant
 Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with that?
user
I am here to help you, Are you looking for changing or cancellation?
assistant
I am looking for cancellation.
user
Ok, please wait for a while.
assistant
Sure.
user
Before that may I know your name?
assistant
I am Brian Jackson.
user
Ok. Thank you for your patience, There was no reservation found on your given name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for choosing us.
assistant