Hi,.
user
Hello. How can I help you?
assistant
Please change my existing reservation owing to an emergency.
user
Sure, I'll help you in that. Can you please provide me your name?
assistant
I am Ronald Anderson.
user
Ronald, please be on hold while I'll check for you reservation status.
assistant
Ok.
user
Thank you for waiting. There is no reservation found under your name to do changes in that.
assistant
Thanks.
user
Thank you for choosing us.
assistant