Hello.
user
Hello. How may I guide you today?
assistant
I am Kathleen Roberts. Owing to an emergency, I need to change my existing reservation.
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait for a minute.
assistant
Sure.
user
I am sorry to say that there is no reservation found under your name.
assistant
Ok, thank you.
user
Thank you for reaching us.
assistant