Hello.
user
Hello, how can I assist you?
assistant
I want to change my existing reservation due to postpone of my live concert event at Austin. Would it be possible to change my existing reservation?
user
Sure, we are here to help you. Please provide your name to proceed further.
assistant
I am Emily Harris.
user
Ok, please wait for a moment, I will check the reservation on your name and revert to you.
assistant
Sure, I will wait for your response.
user
Thank you for being patient, we did not find any reservation on your name to change it.
assistant
No worries, thank you for the information.
user
Thank you for contacting us.
assistant