Hello.
user
Hello. How can I aid you at this moment?
assistant
I want to change my existing reservation due to some health issues. can you help me with that?
user
Sure, I will help you in changing your reservation. Can you please provide your name to check your reservation status?
assistant
Margaret Smith here.
user
Wait a moment please.
assistant
Sure.
user
Margaret Smith, there is no active reservation found under your name in our database.
assistant
That's ok, no problem. Thank you.
user
Thank you for utilising our service.
assistant