Hi.
user
Hello. How may I oblige you today?
assistant
As I am a C.B.I office, I have planned to go to Boston for a special case, but due to emergency I would like to cancel my reservation. Can you help me to cancel my reservation?
user
Sure, I am here to help you.
assistant
Thank you.
user
Can you help me with your name?
assistant
Please check the reservation list under the name of Justin Thomas.
user
Thanks for providing your name.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for opting us, hope to serve you next time.
assistant