Hello.
user
Hello, how may I aid you today?
assistant
I want to postpone my trip due to an emergency. Can you aid me in amending my existing reservation?
user
Sure, I will help you with that.
assistant
Thank you. Ticket was reserved on the name Stephen Young.
user
Ok, please wait for a minute.
assistant
Take your time.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
No issues. Thank you for checking.
user
Thank you for opting us.
assistant