Hello, I am Raymond Turner.
user
Hello. How can I help you?
assistant
Owing to an emergency I want to change my existing reservation, can you please help me with that?
user
Sure, give me a minute.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, no issues, thanks for your information.
user
Thank you for reaching us.
assistant
Thank you.
user