Hello.
user
Hello. How may I assist you?
assistant
I have to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, I am here to help you. Can I know your name please?
assistant
Thank you. Please check the reservation with my name Brian Perez.
user
Ok, please give me a minute.
assistant
Sure, take your time.
user
Sorry to inform you that, there is no active reservation found with your name.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
You are welcome. Thank you for choosing us.
assistant
Most welcome.
user