Hello.
user
Hello. How may I help you today?
assistant
My son is giving a presentation in Seattle, so I had reserved a ticket, but now the event got postponed on that day, can you please modify my ticket?
user
Sure, I will help you. May I know your name to check your previous reservation status?
assistant
Sure, the ticket has reserved on Frank Martin name while I am booking.
user
Ok Martin, please wait a minute to check.
assistant
Sure.
user
Sorry to inform you that, there is no active reservation present in our records with your name.
assistant
That's fine, not an issue with that.
user
Thank you for reaching us, have a great day.
assistant
I appreciate your quick hand help.
user
Welcome.
assistant