Hi.
user
Hello. How may I help you?
assistant
Owing for an emergency, I want to cancel my reservation. Can you please help me?
user
Sure, may I know your name?
assistant
My name is Jeffrey Carter.
user
Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry Carter, no reservation is found by your name.
assistant
Not an issue, thank you for checking.
user
Thank you for choosing us.
assistant