Hello, Shirley Collins here.
user
Hello, How can I help you?
assistant
I made a reservation earlier this week to give a seminar, but my seminar has been postponed. So, can you help me to change my recent reservation?
user
Sure, Please wait a moment.
assistant
Sure.
user
Sorry, No reservation found on your name.
assistant
That's Ok, no problem. Thanks for your quick response.
user
Thank you for reaching us.
assistant