Hello,.
user
Hello. How can I render you at this moment?
assistant
Owing to an emergency I had to request for this change reservation.
user
Sure, I am here to help you. May I know your name for checking purpose?
assistant
My name is Mary Adams.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry Mary Adams, no reservation found on your name in our reservation list.
assistant
Thanks.
user
Thank you for approaching us, have a nice day.
assistant