Hi.
user
Hello. How may I aid you today?
assistant
Susan Collins here. I would like to cancel my reservation today due to my son's health issues, can you help me?
user
Sure, I will help you in cancelling, can you please hold on for a moment to check your reservation status.
assistant
Sure.
user
Collins, there is no any active reservation with your name in my database.
assistant
Oh! That's sad news for me, thank you for checking anyways.
user
It's my pleasure.
assistant
You are most welcome.
user