Hello. I am Karen Hall.
user
Hello, how can I help you today?
assistant
I need to change my existing reservation, as my football match got postponed. Please help me in changing?
user
Sure, we are here to help you. Wait for a moment.
assistant
Thank you. Ok.
user
Thanks for waiting there is no reservation found on your name.
assistant
Ok, no issues. Thank you for your service.
user
Thanks for approaching us.
assistant