Hello.
user
Hello, how may I assist you today?
assistant
I need to cancel my reservation, as my friends have already booked my ticket in another flight along with theirs, I was not aware of this thing, can you please cancel the ticket for me?
user
Sure, please wait for a while. May I know your name, to proceed further?
assistant
Sure, myself Jerry Gonzalez.
user
Ok, there was no reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for availing us.
assistant