Hi.
user
Hello, how may I help you?
assistant
Can you help me to change my reservation as my brother got the locations wrong?
user
Sure, we are here to help you. May I know your name please?
assistant
I am Nicholas Wright.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
That's ok, thank you for checking.
user
Thanks for contacting us.
assistant