Hi.
user
Hello, how may I guide you at this moment?
assistant
William Thompson here. I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
user
Sure, I am here to help you. Please wait for a few minutes.
assistant
Ok.
user
Thank you for waiting, no reservation was found on your name to change.
assistant
That's ok, thank you for your help.
user
Thank you for choosing us.
assistant