Hello.
user
Hello.
assistant
Myself Joseph Perez.
user
How may I help you, Joseph?
assistant
Due to heavy snowfall in my area, I want to change my existing reservation.
user
Please wait a minute Joseph.
assistant
Ok.
user
Joseph, there are no active reservations found with your details.
assistant
Ok, thank you for your information.
user
Thank you for reaching us.
assistant