Hello.
user
Hello, It's my pleasure to help you.
assistant
I would like to change my reservation due to some health issues, can you please help me out with that?
user
Sure, can you please share your name to check with the status?
assistant
Myself Kimberly Jackson.
user
Please wait a moment.
assistant
Sure.
user
Thank you for waiting, regret to inform that there is no active reservation found under your name to amend.
assistant
That's ok, no issues. Anyway thank you for checking out.
user
Thank you for reaching our agency.
assistant