Hi.
user
Hello. How can I assist you today?
assistant
Ashley Roberts here. I would like to spend some more days with my family, so please help me in changing my existing reservation.
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Ok.
user
Ashley, there is no reservation found under your name.
assistant
That's ok, thank you for your help.
user
You are welcome. Thank you for contacting us.
assistant