Hello.
user
Hello,. How can I help you today?
assistant
I want to change my existing reservation due to postpone of my lab exams. Can you help me in that?
user
Sure, can I have your name please?
assistant
Myself Brandon Evans.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
Ok, not an issue. Thank you.
user
Thank you for reaching us.
assistant