Hello.
user
Hello, how may I assist you?
assistant
Due to heavy rains, I would like to change my existing reservation. Please help me out.
user
Sure, please wait for a moment to check your details.
assistant
Sure.
user
Meanwhile, may I know your name?
assistant
My name is Jennifer Harris.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for choosing us.
assistant