Hello.
user
Hello.
assistant
I have reserved a ticket to meet my friend but suddenly it got postponed. So please help me with changing my reservation.
user
Sure, I will help you with that. Can I know your name to check your previous reservation?
assistant
My name is Cynthia Hernandez.
user
Please be on hold.
assistant
Sure.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Thank you for reaching us, hope you have a great day.
assistant