Hello,.
user
Hello, how can I guide you for today?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, I will help you about that. Can you please provide your name for checking the reservation status under your name?
assistant
Myself, Matthew Nelson.
user
Please wait for some time to check the reservation status.
assistant
Ok.
user
Sorry for the trouble which is caused to you, I have not found any reservation on your name in our database.
assistant
Ok, no issues. Thank you for your information.
user
You are welcome, thank you for reaching us.
assistant