Hi.
user
Hello. How may I aid you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I am here to help you. Please wait for a moment to check your reservation status. Meanwhile, may I know your name?
assistant
Sure, I am Edward Brown.
user
Sorry, no reservation found on your name.
assistant
No problem, thanks for checking.
user
Thank you for reaching us, have a nice day.
assistant