Hello.
user
Hello. How can I assist you today?
assistant
Owing to an emergency I had to request for this change reservation.
user
Sure, may I know your good name please?
assistant
My name is Thomas Jackson.
user
Please wait for few minutes.
assistant
Sure.
user
There is no existing reservation found on your name.
assistant
Ok, no issues.
user
Thank you for opting us for the cancellation your ticket.
assistant
Thanks for your information.
user