Hi.
user
Hello, how can I give assistance to you today?
assistant
Please change my existing reservation owing to an emergency.
user
Sure, we are glad to help you. May I know your name please?
assistant
My name is Paul Rodriguez.
user
Thanks for your name, please wait.
assistant
Sure.
user
Thanks for your patience, there was no reservation found on your name to cancel.
assistant
Thank you.
user
Thank you for choosing us.
assistant