Hello.
user
Hello, how can I aid you?
assistant
I need to cancel my recent reservation, can you help?
user
Sure, can you please let me know your name to check with the reservation status in our database?
assistant
Myself Thomas Martinez.
user
Sorry, there is no active reservation found under your name to cancel.
assistant
That's ok, thank you for the information.
user
Thank you for reaching us.
assistant