Hi.
user
Hello. How can I assist you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
user
Sure, can I know your name please?
assistant
Sure, my name is Steven Lewis.
user
Ok, wait a moment please.
assistant
Ok.
user
Sorry Steven, there is no reservation found on your name.
assistant
That's ok, thank you.
user
Thank you for approaching us.
assistant