Hi.
user
Hello,. What kind of service are you looking for?
assistant
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me to cancel my reservation?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name, to check your reservation status?
assistant
Sure, I am Amy Edwards.
user
Ok, please wait.
assistant
Sure.
user
Sorry Edwards, there is no active reservation on your name to cancel it.
assistant
Ok, no issues. Thanks for the information.
user
Thanks for your presence.
assistant