Hello.
user
Hello. How can I assist you at this moment?
assistant
Here Laura Wright. I want to cancel my reservation because my brother engagement is cancelled.
user
Sure, I will help you with this. Please be on hold for a moment.
assistant
Sure, take your own time.
user
Laura Wright, there is no active reservation found under your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for contacting us.
assistant