Hi.
user
Hello, how best I can serve you at this moment?
assistant
Can you please cancel my reservation?
user
Sure, we are here to help you. May I know your name please?
assistant
Mary Brown.
user
Ok, please be on hold.
assistant
Sure, take your time.
user
Sorry to inform you that, we could not find any reservation on your name.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant