Hi.
user
Hello. How can I assist you?
assistant
Due to bad weather conditions, I cannot attend my meeting. Can you help me to change my existing reservation?
user
Sure, may I know your name?
assistant
Sure, my name is Frank Perez.
user
Please give me a moment to check your ticket status.
assistant
Ok.
user
Sorry Frank, no reservation is available by your name.
assistant
That's ok, thank you.
user
Thank you for contacting us.
assistant