Hello, I am Jason White.
user
Hello, how may I assist you?
assistant
I want to cancel my ticket due to an emergency. Can you help me to cancel my ticket?
user
Sure, hold on for a moment. Let me check. Sorry White, there are no flights reserved on your given name.
assistant
Take your time. No issues. Thank you for checking.
user
Welcome, thank you for choosing us. Have a great day.
assistant
You are welcome.
user