Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recently done reservation, because of postpone of my exam. Can you please help me in this?
user
For further proceeding, may I know your good name please?
assistant
Sure, I'm Stephanie Lee here.
user
Sorry to inform you, there is no reservation found with your name to cancel.
assistant
Thank you for contacting us.
user
Most welcome.
assistant