Hello.
user
Hello, how can I help you?
assistant
Owing to emergency I want to cancel my reservation, can you help me with that?
user
Sure I am happy to help you. Please help me with your good name.
assistant
I am Ronald Hernandez.
user
Sorry, there is no active reservation on your name in our records.
assistant
No issues, thank you for checking.
user
Thank you for opting us.
assistant