Hi.
user
Hello.
assistant
I am Michelle Davis.
user
How may I help you today?
assistant
Can you please change my reservation to new dates?
user
Michelle Davis, please wait for a moment till I check with availability for you.
assistant
Sure, please take your time.
user
Sorry to inform you, there is no reservation under your name.
assistant
It's ok, thanks for your information.
user
Thank you for approaching our agency.
assistant