Hello,.
user
Hello. Do you need any help from my side?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled. Please help me in this?
user
Sure, I can help you and can I know your name please for checking purpose?
assistant
My name is Catherine Green.
user
Thank you for your information, I have checked with your request but I am unable to find your previous reservation in our back end to cancel it.
assistant
Ok, no issues. Thank you for your information.
user
You are most welcome and thank you for consulting our agency.
assistant