Hello.
user
Hello, How can I assist you?
assistant
I want to cancel my reservation due to heavy rains at my destination place, so please help me.
user
Sure, May I know your name?
assistant
Sure, I am Ronald Jackson.
user
Please wait a second.
assistant
Sure.
user
Sorry, No reservation found on your name.
assistant
No problem, thanks for your support.
user
Thank you for reaching us.
assistant