Hello.
user
Hello. How can I assist you?
assistant
I am Kevin Baker. I would like to change my reservation as I am going to New York, can you please help me out?
user
Sure, please wait a while.
assistant
Thank you. Sure, take your time.
user
On whose name did you reserved the ticket ?
assistant
On the name of Kevin Baker.
user
There is no reservation on your name in our database.
assistant
Ok no problem, thank you for your services.
user
Thank you for choosing us.
assistant