Hello.
user
Hello, how may I support you today?
assistant
Please change my existing reservation due to some health issues?
user
Sure, may I know your name please?
assistant
Sure, I am Carolyn Harris.
user
Wait a while, kindly.
assistant
Sure.
user
Sorry, no reservation found under your name to make changes further.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant