Hello.
user
Hello, how can I help you today?
assistant
I have to cancel my previous ticket because the trip got cancelled suddenly. Can you please help me to do that?
user
May I know your good name?
assistant
My name is Joshua Hill.
user
Please wait for a moment.
assistant
Ok, take your time.
user
Sorry to say that, no reservation was found with your good name.
assistant
It's ok, not an issue with that. Anyways thanks a lot for checking my ticket status and providing the information.
user
Thank you for reaching us.
assistant
Most welcome.
user