Hello.
user
Hello, how can I help you today?
assistant
My cricket match got postponed due to heavy rainfall, can you please change my reservation?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
Thank you, my name is Jessica Wilson.
user
Ok, Please stay online, I will check the previous list and revert to you.
assistant
Sure, take your time.
user
Thanks for remaining so positive. We are sorry to say that, there is no active reservation found on your name.
assistant
That's fine, thank you for the response.
user
Thanks for reaching us.
assistant