Hello.
user
Hello, do you need any help from us?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
user
Sure, could I have have your name please?
assistant
Sure, myself George Hernandez.
user
I have found your reservation, can you please tell me your trip dates?
assistant
That's good to hear, my trip dates are from 03/16 to 03/18.
user
Ok, may I know your location airport codes?
assistant
My airport codes are from DCA to IAD.
user
Ok, do you need direct or connecting flight?
assistant
I need a single connecting flight.
user
Ok, do you have any other specifications?
assistant
No.
user
The economy class with flight number 1024 of Southwest airline is available having fare as 100 and connection as 1, is it ok for you?
assistant
It is ok for me, please proceed with the booking.
user
Ok, your reservation is confirmed. The departure time is 8:00 hours and the arrival time is 23:00 hours.
assistant
Thank you for your help.
user
You are welcome, have a great day.
assistant