Hello.
user
Hello, how may I help you?
assistant
I met with an accident, I am unable to travel. Please help me in cancelling my recent reservation.
user
Sure, please wait for a moment to check your details. May I know your name?
assistant
Sure, take your time. My name is Larry Hernandez.
user
Sorry to say, no reservation found on your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant