Hello.
user
Hello, how may I aid you?
assistant
I want to cancel my reservation as my trip to New York is cancelled. Can you help me with that?
user
Sure, may I know your name?
assistant
My name is Eric Lewis.
user
Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry Eric Lewis, no reservation is available by your name.
assistant
Ok, thank you for the information.
user
Thank you for choosing us.
assistant