Hello, I am Emma Campbell.
user
Hello, how may I help you today?
assistant
Due to postpone of my annual exams, I need to cancel my recent reservation. Could you please help me ?
user
Sure, let me check your reservation and revert to you.
assistant
Ok.
user
Sorry, unfortunately no reservation found on your name.
assistant
No problem, Thank you for your information.
user
Thanks for reaching us, have a nice day.
assistant