Hi.
user
Hello, how can I guide you for today?
assistant
I want to cancel my reservation as my plan to got for trekking got cancelled. Can you help me?
user
I will help you with that. May I know your name?
assistant
I am Jennifer Carter.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no active reservation found under your name in our database.
assistant
Ok fine, thanks for your response.
user
Thank you for contacting us, have a nice day.
assistant