Hello.
user
Hello.
assistant
I am Ashley Martinez.
user
How can I assist you today?
assistant
 I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out with changing of my reservation?
user
Sure, I will help you with that. Please give me a moment.
assistant
Thank you and sure, take your time.
user
Thanks for waiting, there is no reservation found under your name.
assistant
It's ok, thank you for your help.
user
Welcome, have a great day.
assistant