Hello,.
user
Hello, how can I help you?
assistant
I have personal matters that need fixing, so I want to change an existing reservation.
user
Sure, may I know your name please?
assistant
My name is Anthony Collins.
user
Please wait a moment, I will check and get back to you?
assistant
OK,.
user
Thanks for waiting, there is no reservation on your name.
assistant
That's not a problem, thanks for your information.
user
Thank you, have a nice day.
assistant