Hi.
user
Hello. How may I help you today?
assistant
I want to change an existing reservation due to an emergency, can you please help me?
user
Ok, I am glad to help you with that. May I know your good name?
assistant
Sure, my name is Kenneth Wright.
user
Ok, please wait for a minute.
assistant
Sure, I will wait for your response.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
Ok, not an issue.Thank you for your information.
user
Thank you for reaching us.
assistant