Hello, I am Kimberly Collins.
user
Hello, how may I assist you?
assistant
I need to cancel my ticket due to an emergency. Can you help me?
user
Sure, I am here to help you. Hold on for a moment. Let me check.
assistant
Take your time.
user
I found a reservation on your name, shall I proceed to cancel?
assistant
No issues. Thank you for checking. Yes, proceed.
user
Your ticket has been cancelled.
assistant
Thank you.
user
Welcome, thank you for choosing us. Have a great day.
assistant