Hi, I am Alexander Jackson.
user
Hello, how may I serve you?
assistant
I need to cancel my reservation due to sudden death of my neighbour. I have to stand by that family for now. So, please help me.
user
Ok, please wait for a moment.
assistant
Sure, take your time.
user
There is no reservation found on your name. Sorry for inconvenience.
assistant
No problem. And thanks for the information.
user
My condolences are with you. Hope to serve next time.
assistant