Hello.
user
Hello, how can I serve you today?
assistant
I have a booked a direct flight to my friend, but he wants to go for a connecting flight. So, I want to change the reservation for a connecting flight. Can you do this for me?
user
Sure, may I know your good name please?
assistant
Ok, Linda Phillips is my name.
user
Please wait for a minute.
assistant
OK.
user
Thanks for waiting, there is no reservation found on your name.
assistant
ok, not a problem. Thanks for the response.
user
Thank you.
assistant