Hello,.
user
Hello, how may I aid you today.
assistant
Owning to an emergency I had to request for this change reservation. Can you please help me to change an existing reservation?
user
Sure, may I know your good name to check the reservation?
assistant
My name is Laura King.
user
Thank you for providing your name. There is no reservation found on your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for approaching us.
assistant