Hello.
user
Hello, may I know how best I can help you today?
assistant
Myself Sarah Jones.
user
Hello Sarah, how can I assist you today?
assistant
As my tour got cancelled due to bad weather, can you please help me with cancelling my reservation?
user
Sure, I can help as you requested.
assistant
Thank you.
user
Please wait a minute, I will check your reservation and cancel it.
assistant
Sure.
user
I regret that there is no reservation found on your name.
assistant
Ok, no issues.
user
Thanks for consulting us, have a nice day.
assistant
Thank you for your response.
user