Hi.
user
Hello, how may I aid you today?
assistant
I have already made a reservation with direct flight but I need connecting flight. So, can you please change reservation with connecting flight?
user
Sure, we are here to help you. Kindly mention your name to proceed?
assistant
Robert Lewis is my name.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for your valuable time, sorry, no reservation found with provided name.
assistant
Ok, no issues. Thanks for your service.
user
Thank you for reaching us.
assistant