Hi, I am Linda miller.
user
Hello, how may I aid you today?
assistant
Owing to an emergency, my planned trip to New York with friends got postponed. So I request you to change my existing reservation?
user
Sure, please wait a minute.
assistant
Sure.
user
Sorry to say that there is no reservation found on your name.
assistant
Ok, no issues at all. I appreciate your service.
user
Thank you for reaching us.
assistant