Hello.
user
Hello, how can I support you now?
assistant
Due to heavy rains my hockey match has been postponed. Can you please change my existing reservation?
user
Sure, can you please provide me your good name please?
assistant
Mary Edwards.
user
Ok, please wait for a while, I will check and revert to you now.
assistant
Sure, I will wait.
user
Unfortunately, there is no reservation found on your name.
assistant
Ok, no issue.
user
Thanks for opting us.
assistant
Thanks for your response.
user
Wish you a good day.
assistant