Hi, my name is Kimberly Roberts.
user
Hello, how can I assist you?
assistant
Owing to an emergency, my exam got postponed, so I had a request to you to change my existing reservation?
user
Sure, wait for some time I will check and get back to you.
assistant
Sure.
user
Thanks for waiting there is no reservations found on your name. Thanks for choosing us, Have a great day.
assistant
Ok, no issues. I appreciate your service.
user