Hi. I am Dorothy Perez.
user
Hello, how can I help you today?
assistant
Owing to an emergency, I want to cancel my reservation. Can you please help me with that?
user
Sure, please wait for a while.
assistant
Ok.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us.
assistant