Hi.
user
Hello.
assistant
I am Scott Garcia.
user
How can I help you today?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me?
user
Sure, I will help you to change your reservation.
assistant
Ok.
user
Sorry, no reservation found on your name to change your reservation.
assistant
No issue. Thank you.
user
Welcome, thank you for choosing us.
assistant