Hi, my name is Jessica Perez.
user
Hello, how can I aid you?
assistant
Owing to an emergency, my live concert got cancelled. So I had a request to you to cancel my existing reservation.
user
Ok, Please I will check.
assistant
Sure.
user
Thanks for waiting, there is no reservation found with your name.
assistant
Ok, no issues.
user
Thank you for reaching us.
assistant
I appreciate your service.
user