Hello.
user
Hello.
assistant
Christine Thomas here.
user
How can I help you at this moment?
assistant
I need to cancel my recent reservation because my trip dates are postponed.
user
Sure, I am mirthful to help you with that reservation cancellation.
assistant
Sure, take your own time. Thank you.
user
Sorry to inform you that, there is no active reservation found with your name in our reservation list to cancel it.
assistant
It's ok, not a problem.
user
Your are most welcome, thank you for choosing  our agency.
assistant