Hello.
user
Hello, how may I help you today?
assistant
I am Emily Nelson, needed to cancel my recent reservation, as my foot ball match got cancelled due to bad weather. Please help me in cancelling?
user
Sure, I will help you. Please wait for a while. Sorry, there is no reservation found on your given name.
assistant
Ok, no issues.
user
Thanks for choosing us.
assistant
Thanks for your service.
user