Hello.
user
Hello.
assistant
I'm Emma Robinson.
user
Emma, how may I aid you?
assistant
My holiday trip has been cancelled. So, I would like to cancel my reservation which is under my name. Can you please help me with that?
user
Sure, I can help you to cancel your ticket. Please give me a moment to check your ticket status.
assistant
Sure, take your time.
user
Sorry, no reservation is available by your name.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for contacting us.
assistant
You are welcome.
user