Hello. Betty Brown here.
user
Hello. How may I aid you?
assistant
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Sure, I am glad to help you with that.
assistant
Thank you.
user
Please give me a moment to check your reservation status.
assistant
Sure, take your time. Oh! I think the ticket was not booked due to server issue.
user
Sorry Brown, we couldn't find any reservation on your name in our records.
assistant
Oh! I think the ticket was not booked at the time of my booking. Thank you for the information.
user
Welcome.
assistant