Hello,.
user
Hello, how may I support you today?
assistant
 I want to cancel my recent reservation due to heavy snow fall from couple of days. Can you help me in cancellation of my ticket?
user
Sure, may I know your good name please?
assistant
Thank you. I am Daniel Allen.
user
Ok, please wait for a moment.
assistant
Sure, I will wait.
user
Thanks for waiting, no reservation found with your name to cancel.
assistant
Oh! I think it does not reserved properly. Anyway, Thanks for the effort.
user
Thanks for approaching us.
assistant