Hello.
user
Hello, firstly may I know your name?
assistant
I am Helen Wilson. I want to change my existing reservation, because my workshop in New York is postponed.
user
Ok, please give me a moment to find the existing reservation.
assistant
Sure.
user
Based on your name I don't find any reservation on your name in our listing.
assistant
It's ok, thanks for your information.
user
Thank you for reaching out here.Have a great day ahead.
assistant