Hi.
user
Hello, how may I support you?
assistant
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you please help me in canceling my reservation?
user
Sure, let me know your name to check with the reservation list and revert you.
assistant
My name is Charles Scott.
user
Ok, please give me a moment. We could not find any reservation by the name you provided.
assistant
No problem, thank you.
user
Thank you for choosing us.
assistant