Hi.
user
Hello, how can I assist you for the day?
assistant
I want to change my flight reservation as I am unwell, can you please help me?
user
Sure, I am here to help you.
assistant
My reservation was done in the name of Donna Lopez.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, we found no reservation on your given name.
assistant
No problem. Anyway, thank you for checking.
user
Thank you for reaching us.
assistant