Hi.
user
Hello, can you please tell me how can I assist you?
assistant
I am David Smith, I am unable to travel right now due to health issues, so can you help me for cancelling my recent reservation?
user
Sorry Smith, no reservation found on your name in my database.
assistant
Oh! It's ok, no problem.
user
Thank you for reaching us.
assistant
My pleasure, have a nice day.
user