Hello. Sandra Baker here.
user
Hello, how may I aid you today?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
user
Sure Sandra Baker, I am glad to help you out. Please allow me a moment.
assistant
Thank you, take your time.
user
Sandra Baker, there is no active reservation on your name in our database.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you for reaching us.
assistant