Hello, I am Rachel Smith.
user
Hello, how may I provide assistance to you?
assistant
I just want to cancel my recent reservation, due to my exams has been cancelled. Can you hep me with it?
user
Sure, we will help you. Please wait for a minute.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Ok, thanks for your help.
user
Thank you for reaching our agency.
assistant