Hello.
user
Hello, how may I help you today?
assistant
 I am Rebecca Moore want to cancel my reservation owing an emergency. Can you help me in cancelling my reservation?
user
Sure, we are here to help you. Please wait a minute, I will check the reservation list and get back to you.
assistant
Ok.
user
Thanks for waiting, no reservation found on the name of Rebecca Moore.
assistant
Ok, no issues.
user
Thank you for choosing us.
assistant
 Thank you for your response.
user