Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my reservation due to heavy snowfall at my place, can you please help me?
user
Sure, I am here to help you with that. Can you please share me your name?
assistant
My name is Rebecca Wright.
user
Please hold on for a while. Sorry, no reservation found on your name to cancel your reservation.
assistant
Ok, thank you for providing information.
user
Thank you for reaching us, have a nice day.
assistant