Hi.
user
Hello. How may I support you today?
assistant
I want to cancel my reservation, can you help me with that?
user
Sure, may I know your name please?
assistant
Sure, Edward Johnson.
user
Please wait a moment I'll check the reservation list.
assistant
Sure.
user
Sorry, there is no active reservation have been found under your name in our database to cancel it.
assistant
Ok, no issues.
user
Thank you for availing us.
assistant
Thank you for helping me.
user