Hello.
user
Hello, how can I guide you for today?
assistant
My name is Edward Phillips. Due to some personal issues, I would like to postpone my journey. Can you please change my reservation?
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
It's ok, no issues. Thank you for the information.
user
Thank you for contacting us, have a nice day.
assistant