Hello.
user
Hello. How can I assist you now?
assistant
I am Jack Williams.
user
I hope you are fine.
assistant
I want to change my existing reservation, due to heavy rainfall in New York.
user
Please wait for a moment.
assistant
Ok.
user
Sorry Jack, there is no reservation found on your name in our database.
assistant
That's ok, thank you for your information.
user
Thank you for approaching us, have a nice day.
assistant