Hi.
user
Hello. How may I help you?
assistant
I want to change an existing reservation due to an emergency, can you please help me?
user
I will help you with that please share your name to proceed further?
assistant
Sure, my name is Catherine Taylor here.
user
Sorry there is no reservation found as per your request in our database.
assistant
Ok, not an issue.Thank you for your information.
user
Thank you for choosing us.
assistant