Hi.
user
Hello, how may I help you?
assistant
I am Charles Rodriguez. I want to cancel my recent reservation due to bad weather. Can you help me out with cancellation?
user
Sure, please be on hold let me check the reservation status and I will get back to you with the details.
assistant
Sure.
user
Sorry to inform you that there is  no reservation I found with the given name.
assistant
Ok, No issue.
user
Thank you for reaching us. Have a nice day.
assistant
Thanks for the information.
user