Hello.
user
Hello, how may I aid you?
assistant
Due to heavy snowfall at my location, I would like to cancel my recent reservation.
user
Sure, can I know your good name?
assistant
My name is Samuel Lopez.
user
Please Samuel, let me check the reservation details in our reservation details.
assistant
Sure.
user
There is no reservation found in our data base on your name.
assistant
Ok, no issue, thank you for your information.
user
Thank you for reaching us.
assistant