Hello. I am Ronald Nelson.
user
Hello, how can I support you today?
assistant
Due to bad weather, I need to cancel my reservation.
user
Ok.
assistant
Can you please help me with it?
user
Sure, I will help you. Please wait for a while, I will check your previous reservation.
assistant
Ok.
user
Thank you for being patience, there is no active reservation found on your name.
assistant
Ok, not an issue. Thank you.
user
Thank you for approaching us.
assistant