Hello,.
user
Hello, how may I be at your assistance?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
user
Sure, may I know your name for the cancellation process?
assistant
Dorothy Turner is my name.
user
Please wait a while.
assistant
Ok.
user
Thank you for waiting, there is no reservation found for the user name in our data base to cancel your previous booking.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for opting us. Hope to serve you again.
assistant