Hi. I am Carol Hill.
user
Hello, how can I render you today?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me?
user
Sure, I will help you with that. Please wait a moment.
assistant
Ok.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
No issue, Thank you for the information.
user
Thank you for reaching us.
assistant