Hello.
user
Hello. How can I assist you at this moment?
assistant
I am trying to cancel my recent ticket because my trip got cancelled. Can you please help me?
user
Sure, I am happy to help you with that.
assistant
Thank you.
user
Can I have your name please to check your reservation status?
assistant
My name is Sharon Lopez.
user
Ok Sharon Lopez, please wait a moment to check your reservation statua.
assistant
Ok, take your time.
user
Sorry Sharon Lopez, no reservation has found under your name to cancel.
assistant
It's ok, thank you for checking.
user
Thank you for choosing us, have a good day.
assistant