Hi, I am Emma Wilson.
user
Hello, how can I assist you today?
assistant
 I want to cancel my recent reservation, because I want to travel  with my friends by road. Can you help me in cancellation?
user
Sure. please wait a while.
assistant
Ok.
user
Thank you for your time. Unfortunately there is no reservation found matching your name.
assistant
Ok, not an issue. Thanks for your help.
user
Thank you for availing us.
assistant