Hello.
user
Hello, how can I guide you for today?
assistant
Myself Gregory Lee. Due to some problems my trip was cancelled so can you please cancel my reservation?
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok, thank you.
user
Sorry, there is no reservation found under your name in our database.
assistant
Oh! It's ok no problem.
user
Thank you for contacting us, have a nice day.
assistant
Thank you for your information.
user