Hello.
user
Hello, how can I assist you?
assistant
I want to change my existing reservation, my music concert got postponed. Can you please help me out with that?
user
Sure, may I know your name?
assistant
Thank you for accepting my request, I had reserved it on the name of Brian Rodriguez.
user
Ok, please wait a minute.
assistant
Sure, take your time.
user
Sorry, there is no reservation found on your name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you.
assistant