Hello. I am Jerry Baker.
user
Hello, how may I help you at this moment?
assistant
I need to cancel my reservation, can you help me out please?
user
Sure, I will help you. Please hold on for a while.
assistant
Sure.
user
Sorry, there is no ticket existing on your name.
assistant
That's ok, no problem. Thank you for your help.
user
You are welcome. Thank you for reaching us.
assistant