Hi.
user
Hello.
assistant
I am Helen Smith.
user
How may I guide you?
assistant
Owing to emergency I want to cancel my recent reservation, can you help me with that?
user
Sure, I am happy to help you.
assistant
Thank you.
user
Please be on hold for a moment.
assistant
Sure.
user
I have checked your status and it is showing that no booking is done previously on your name.
assistant
No problem, thank you for the information.
user
You are most welcome and have a nice day.
assistant