Hello.
user
Hello, how can I help you?
assistant
I want to cancel my recent reservation due to heavy rain fall. Can you please help me with cancellation?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name?
assistant
My name is Mary Clark.
user
Ok, wait for  a while.
assistant
Sure.
user
Thanks for waiting there is no reservations found on your name.
assistant
Not an issue. Thanks for your information.
user
Thanks for approaching us.
assistant