Hi.
user
Hello, how can I assist you?
assistant
Can you please help me in changing my existing reservation?
user
Sure, may I know your name to check your reservation from our database?
assistant
I am Jacob Lewis.
user
Please wait for a moment.
assistant
Ok.
user
We regret to inform you that there is no active reservation found on your name to change.
assistant
No issues, thank you.
user
Thank you for contacting us.
assistant