Hello.
user
Hello, how can I help you today?
assistant
I would like to change my recent reservation due to some personal issues, will you help me with that?
user
Sure, I am glad to help you with that. Can you please share your name?
assistant
Thank you for accepting my request, myself Donna Anderson.
user
Please hold on for a while.
assistant
Sure, I will wait.
user
Sorry, there is no active reservation found on your name in our database.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us, have a nice day.
assistant