Hello.
user
Hello. May I know your name?
assistant
My name is Steven Phillips.
user
How can I aid you?
assistant
Due to weather problems I need to cancel my recent reservation. Can you please help me for that?
user
 Sure, Please wait a minute.
assistant
Sure.
user
Thanks for being waiting. We didn't found a reservation by this name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for choosing us.
assistant