Hi.
user
Hello, how may I assist you for the day?
assistant
Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?
user
Ok, that's sad. Let me check with with your previous booking. May I know your name please.
assistant
My name is Virginia Harris.
user
No reservation was found by the name of Virginia Harris.
assistant
Ok, no issues.
user
Sorry for the inconvenience.
assistant
Thank you.
user
Have a nice day.
assistant