Hello. Frank Thomas here.
user
Hello, how may I help you today?
assistant
Can you help me in cancelling my ticket?
user
Glad to meet you, Thomas. I am here to help you.
assistant
Thanks.
user
Sorry Thomas, there is no reservation found as per your name.
assistant
It's ok.
user
Thank you for reaching us.
assistant
Thank you.
user
You are welcome.
assistant