Hi.
user
Hello, how can I help you?
assistant
I want to change my reservation as my plan match got postponed due to heavy snow fall in Houston. Can you please help me in changing?
user
Sure, may I know your name?
assistant
I am Ronald Perez.
user
Give me a minute for checking.
assistant
Sure.
user
Sorry, there is no reservation found under your name.
assistant
Ok fine, thanks for checking.
user
Thank you for opting us.
assistant