Hello.
user
Hello. How can I help you?
assistant
I'm Amy jackson. Due to an emergency at my friend's home, I would like to change my existing reservation. Can you help me out?
user
Amy, please be on hold.I will check It.
assistant
Ok.
user
Sorry Amy, there is no reservation found under your name. May I help you with anything else?
assistant
No thanks. Thank you.
user