Hello.
user
Hello, how can I be at your service today?
assistant
I want to cancel my recent reservation due to my health issue, so can you please help me in cancellation?
user
Sure, we are here to help you.
assistant
Thank you.
user
Can I have your name to check your details in our database?
assistant
My name is Lisa Martin.
user
Please wait a moment, I will be back with the current status.
assistant
Sure.
user
Sorry for the inconvenience, there is no reservation found on your name.
assistant
Not an issue, thank you for the information.
user
Thank you for contacting us.
assistant