Hi.
user
Hello. How can I assist you today?
assistant
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
user
Sure, please allow me a moment to check for the previous reservation. May I know your name to check for the previous reservation?
assistant
Sure, please check the details on the name of Donna Phillips.
user
Sure. Donna, there is no reservation found under your name.
assistant
That's ok, thank you.
user
Thank you for contacting us, have a great day.
assistant