Hello.
user
Hello.
assistant
Paul Wright here.
user
Paul, how can I assist you?
assistant
I want to cancel my ticket as I am sick. Could you help me out?
user
Sure, I will help you with that. Let me check your reservation status in our database.
assistant
Sure.
user
Sorry, I have not found any reservation on your name in our database.
assistant
No problem, thank you for checking.
user
You are welcome.
assistant