Hello.
user
Hello.
assistant
I am Carol Thomas.
user
How can I aid you today?
assistant
I had planned to go on a trip, but it was postponed due to some reasons. Can you change my recent reservation?
user
I am here to help you with that. Sorry Carol, there is no reservation found under your name in our database.
assistant
That's ok. Anyways, thank you for your help.
user
Thank you for reaching us.
assistant