Hello.
user
Hello, how can I aid you today?
assistant
Due to health issue, I want to cancel my reservation. Can you help me out?
user
Sure, I will help you in cancelling. May I know your name please?
assistant
Sure, my name is Edward Scott.
user
Scott, I did not find any reservation with your name in my database.
assistant
That's ok, thank you for the information.
user
My pleasure, have a nice day.
assistant