Hello.
user
Hello, how can I guide you for today?
assistant
I am Kenneth King. I am planning to cancel my recent reservation, due to exams. Can you please cancel my ticket?
user
Please give me a minute, I will find your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name.
assistant
That's really sad. Thank you for your service.
user
Thank you for contacting us, have a nice day.
assistant