Hi.
user
Hello, how can I help you?
assistant
I planned to change my trip to Boston, can you help me out?
user
Sure, I can help you with that. Can I have your good name please?
assistant
Myself Betty Johnson.
user
Please wait for a while.
assistant
Ok, take your own time.
user
Betty Johnson, there is no active reservation found under your name to do changes in that.
assistant
That's ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant