Hello.
user
Hello, how may I aid you today?
assistant
I need to cancel my reservation as my plan to go for trekking got cancelled. Can you help me?
user
Sure, may I know your good name please?
assistant
I am Steven Hall.
user
Please wait for a moment.
assistant
Sure.
user
Sorry Hall, there is no reservation found as per your name in our database.
assistant
Ok fine, thanks for your response.
user
Thank you for reaching us.
assistant