Hello.
user
Hello. How may I assist you now?
assistant
Patrick Nelson here. I want to cancel my ticket due to dense fog in my place.
user
Sure, I am oblige to help you with that. Please wait a moment to check your previous reservation.
assistant
Sure.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
No problem, thank you.
user
Thank you for approaching us, have a great day.
assistant