Hello,. I am Emma Taylor.
user
Hello, how may I provide assistance for you?
assistant
Owing to an emergency, I would like to cancel my reservation.Can you please help me with that?
user
Sure, please wait a moment I'll check the details and revert you.
assistant
Ok.
user
Sorry Taylor, in my database I didn't found any details regarding your reservation.
assistant
Thank you for your great information.
user
Thanks for availing us, have a nice day.
assistant