Hello, I am Anthony Collins.
user
Hello, how may I help you?
assistant
My family trip has been changed to Charlotte, can you please change a reservation?
user
Sure, can you please hold a minute.
assistant
Ok.
user
Thanks for waiting. Sorry there is no reservation found on your name.
assistant
Ok, thank you for your response.
user
Thank you for contacting us, have a pleasant day.
assistant