Hello. Ronald Nelson here.
user
Hello, how may I help you?
assistant
Can you please help me with cancellation of my previous booking?
user
Sure, please wait for a while.
assistant
Ok, I will be waiting for your response.
user
Sorry Ronald, there is no active reservation found with your name in our records.
assistant
Oh! That's very disappointing to know. Anyways, thank you for checking.
user
Most welcome.
assistant