Hello.
user
Hello, how may I help you for this moment?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I will help you with this. May I know your name please?
assistant
Ok, my name is John Hill.
user
Please wait for a mean while.
assistant
Sure, I will wait.
user
Sorry Hill, there is no reservation found as per your name to cancel your reservation in your database.
assistant
That's ok, thank you for checking.
user
You are welcome.
assistant