Hello, Mary Taylor here.
user
Hello, how can I help you?
assistant
I made a reservation before, but now I am unable to travel to that. So, can you help me in changing my reservation?
user
Sure, I will help you.
assistant
Thank you.
user
Please, standby.
assistant
Sure, I will wait.
user
Thanks for waiting, I am sorry to inform you that, there is no reservation found on your name.
assistant
That's ok, I think my friend has approached another agency for booking the ticket. Anyway, thanks for your effort.
user
Thank you for reaching us.
assistant