Hello.
user
Hello. How may I help you?
assistant
There is an emergency case that I have to deal, can you please help me in cancelling my flight ticket?
user
Sure, may I know your name please to check the reservation status?
assistant
Sure, my name is Ruth Jones.
user
Please give me a minute.
assistant
Ok.
user
Ruth, there is no reservation found with your details.
assistant
Ok, that's fine. Thank you for your information.
user
Thank you for contacting us, have a good day.
assistant
Welcome.
user