Hello.
user
Hello, how can I aid you?
assistant
Can you aid me to cancel my reservation due to emergency?
user
Sure, can you please let me know your name to check with the status?
assistant
Rachel Lewis here.
user
Please bear with me for 2-3 minutes, while I check with the reservation status.
assistant
Ok.
user
Thank you for waiting, Rachel Lewis. Rachel Lewis, sorry for the inconvenience there is no active reservation found under your name to cancel.
assistant
Thanks for the help.
user
Thank you for reaching us!.
assistant