Hello.
user
Hello, how may I aid you?
assistant
I am planning to change an exiting reservation, due to bad weather condition. Can you please change my reservation?
user
Sure, will you please let me know on what name the reservation was made formerly?
assistant
Sure, my name is Angela Rodriguez.
user
Ok, please allow me a moment to check.
assistant
Sure, I will wait for your reply.
user
We could not find any reservation active by the name you provided.
assistant
That's fine, thank you for your help.
user
Thank you for approaching us.
assistant