Hello.
user
Hello, how may I render you at this moment?
assistant
I would like to cancel my flight reservation as my trip got postponed, can you please help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name to check your reservation status?
assistant
My name is Larry King.
user
Ok, please stand by, I will check check your reservation status and revert to you.
assistant
Ok.
user
Thank you for waiting, sorry to inform you that, we could not find any reservation against your name in our database.
assistant
Not an issue, thank you for the information.
user
Thank you for choosing us with a query.
assistant