Hello. I am Rachel Smith.
user
Hello, how can I best assist you now?
assistant
I want to change my existing reservation due to bad weather condition, can you help me in change reservation?
user
Sure, we are here to assist you in that. Please hold on a moment.
assistant
Sure.
user
Sorry to inform that, there is no active reservation found on your name.
assistant
Ok, no problem. Thank you.
user
Thanks for approaching us, have a great day.
assistant