Hi.
user
Hello, how can I guide you for today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, may I know your name?
assistant
Myself Jack Clark.
user
Please give me a minute, I will check your reservation status.
assistant
Sure.
user
Sorry, there is no reservation found under your name.
assistant
No problem, thanks for checking.
user
Thank you for contacting us, have a nice day.
assistant