Hello.
user
Hello, how best I can help you today?
assistant
Please change my existing reservation owing to an emergency.
user
Sure, may I know your good name?
assistant
I am Richard Hernandez.
user
Please wait for a while, we will check and get you back.
assistant
Ok.
user
Thank you for waiting, there is no reservation found on your name.
assistant
Thank you.
user
Thank you for reaching us, have a good day.
assistant