Hi,.
user
Hello.
assistant
Please change my existing reservation owing to an emergency.
user
In what way shall I guide you now? On whose name the reservation is registered?
assistant
I am Ruth Nelson.
user
Thanks for your name. Wait a while.
assistant
Ok.
user
Thanks for your time. Sorry, there was no reservation on your name to change.
assistant
Thank you.
user
Thank you for opting us.
assistant