Hello.
user
Hello, how may I assist you?
assistant
I would like to cancel my recent reservation because my trip dates are got postponed, can you help me?
user
Sure, may I know your good name please?
assistant
I am Andrew Jones.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant