Hello.
user
Hello.
assistant
Is this flight ticket booking agency?
user
Yes, it is. How can I help you?
assistant
I need to change my reservation which I have done to participate in dance event but unfortunately dance event got postponed. Can you help me?
user
yes, I am here to help you, can you provide your name to change the reservation?
assistant
Thanks. Sure, my name is Jonathan Miller.
user
Wait a moment please, let me check the database and get back to you.
assistant
Ok.
user
Sorry, there is no reservation found with the name Jonathan Miller in our database.
assistant
Oh, it's ok no problem. Thank you for your information.
user
Thank you for utilising our service.
assistant
Welcome.
user