Hello.
user
Hello. How may I serve you at this moment/.
assistant
I want to cancel my reservation due to postpone of my business trip. Can you help me with that?
user
Sure, please provide your name for checking your recent reservation status?
assistant
I am Benjamin Hernandez.
user
Ok, please stand by.
assistant
Sure, I will wait.
user
There is no recent reservation found on your good name in our data base.
assistant
No problem.
user
Thank you for approaching us.
assistant
Thank you for your service.
user