Hi.
user
Hello, how can I be your helping hand?
assistant
Due to sudden demise of my grand father, I want to change my existing reservation. Can you please assist me?
user
Sure, I can help you in this.
assistant
Thank you.
user
May I know your name to check the reservation status?
assistant
I am Thomas Thompson.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found on your name to change it.
assistant
Ok, no issues. Thanks for your information.
user
Thanks for approaching us.
assistant