Hi.
user
Hello.
assistant
Steven Hall here.
user
How can I assist you?
assistant
I want to change my reservation as my grandfather is unwell, can you please do that for me?
user
Sure Hall, please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Not an issue, anyway thank you for checking.
user
Thank you for approaching us.
assistant