Hi, I am Debra Lewis.
user
Hello, how can I help you today?
assistant
Owing to an emergency, my planned trip to sky diving with friends got postponed. So I request you to change my existing reservation.
user
Sure, please wait a moment.
assistant
Sure.
user
Sorry to inform, no reservation found with your name.
assistant
Ok, no worries at all. Thank you for your assistance.
user
Thanks for reaching us.
assistant