Hello.
user
Hello, how may I serve you?
assistant
Due to heavy rain, I want to change my recent reservation. Can you help me?
user
Sure, may I know your name?
assistant
Nancy Perez here.
user
Ok, please wait.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
No problem, Thank you.
user
Thank you for choosing us.
assistant