Hello.
user
Hello, how may I help you?
assistant
Virginia Robinson here. I would like to cancel my reservation as my exams cancelled, can you please help me in that?
user
Sure, wait a minute.
assistant
Sure, I will wait for your response.
user
Sorry, we could not find any reservation on your name.
assistant
That's ok, no problem. Thank you for checking out.
user
Thank you for reaching us.
assistant