Hello.
user
Hello, how may I assist you today?
assistant
I would like to change my earlier reservation,because my exams are postponed. Can you help me in this?
user
Sure, may I know your good name to change your ticket?
assistant
I am Dorothy Smith.
user
Thank you for providing your name, there is no reservation found on your name.
assistant
Ok,Thanks for the information.
user
Thank you for opting us.
assistant