Hello.
user
Hello. What service that you are looking from our agency?
assistant
I am a police officer and there is a meeting which is going to be held at Charlotte but suddenly there is an issues which is going in my home town, so I have to change my ticket reservation. Can you please help me in changing my flight ticket booking?
user
Sure, I am gleeful to help you with that.
assistant
Thank you for considering my request.
user
Can I know your name to check your previous reservation status?
assistant
Sure, I have reserved the ticket previously on my name Jerry Edwards.
user
Ok, please be on hold to check.
assistant
Sure, I will wait for your response.
user
We regret to inform you that, there is no reservation on your name in our records.
assistant
No issues with that one, I think it is not confirmed properly while I was booking. Thank you for your immediate response and providing your information.
user
Thank you for reaching us, hope you have a great day.
assistant
You are most welcome.
user