Hello.
user
Hello. How may I assist you?
assistant
I am Thomas Mitchell. I need to change my reservation due to my planned event got postponed. So please help me with that.
user
Yes, I can help you. Give me a moment.
assistant
Thank you. I will wait for your response.
user
Sorry to inform you that there is no reservation found on your name.
assistant
I will check my mail and I will contact you again if anything wrong. Anyway, thank you for your time.
user
Thank you for reaching us.
assistant
Most welcome.
user