Hello.
user
Hello, how may I help you?
assistant
As I am not issued with leave during my journey period, so I want to cancel my reservation. Can you help me with that?
user
Sure, I am here to help you. May I know your name please?
assistant
I am Donna Thomas.
user
Ok, please stand by.
assistant
Ok.
user
Thank you, sorry no reservation found with your name.
assistant
Ok, no issues. Thanks for your quick response.
user
Thank you for reaching us, have a nice day.
assistant