Hi.
user
Hello.
assistant
Melissa Adams here.
user
How can I assist you at this moment?
assistant
Due to landslides happening at my location, I'm not in a position to catch the flight. Can you please cancel my recent booking?
user
Sure Melissa Adams, I am happy to help you with that. Please be hold on for a moment to check your reservation status.
assistant
Sure.
user
Sorry Melissa Adams, no reservation has found under your name to cancel.
assistant
That's ok, thank you for giving the information.
user
My pleasure. Thank you for choosing us, have a good day.
assistant