Hello.
user
Hello, how may I assist you?
assistant
Actually my Hockey competition is postponed, so that I want to change my existing reservation. Can you help me?
user
Ok, may I know your name to check with booking?
assistant
Yes, I am Ryan Thomas.
user
Please wait for a moment.
assistant
Ok, my planned trip dates are on Dec 10 and return on Dec 12.
user
Ryan Thomas, there is no reservation by your name. Thank you for choosing us.
assistant
Thank you for your help.
user