Hello.
user
Hello, how may I help you?
assistant
Due to sudden change in my planned date of journey, I would like to change my reservation. Can you please help me out with that?
user
Sure, may I know your name for the existing reservation process?
assistant
Thank you for accepting my request, I have reserved it on the name of Nicholas Lopez.
user
Wait a while, kindly.
assistant
Sure, take your time.
user
Thank you for waiting, there is no reservation found for the user name in our data base to change your previous booking.
assistant
Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.
user
Thank you for choosing us. Have a nice day.
assistant