Hi.
user
Hello, how can I guide you for today?
assistant
I want to cancel my reservation which is done recently due to some problems, can you please help me?
user
May I know your name?
assistant
Sure, my name is Paul Young.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure, take your time.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, that's fine. Anyways, thank you for your service.
user
Thank you for contacting us, have a nice day.
assistant