Hello.
user
Hello, how may I serve you today?
assistant
Due to my health problem I want to cancel my reservation, can you please help me to cancel my reservation?
user
Sure, may I know your name to check the reservation status?
assistant
Myself John Harris.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no problem. Thanks for your service.
user
Thank you for choosing us.
assistant