Hello.
user
Hello, how can I assist you?
assistant
My name is Kenneth Wright. I had a plan to visit my home town but due to some reason I want to cancel my trip. Can you help me with it?
user
Ok, can you please wait for a while.
assistant
Ok, take your time.
user
Sorry, no reservation found on your name.
assistant
That's ok. no problem. Thank you for assisting me.
user
Most welcome.
assistant