Hello, Charles Martin here.
user
Hello, how may I assist you?
assistant
I want to cancel my reservation because I was having interview, but I am not fully prepared, can you please help me?
user
Sure, please wait for a while.
assistant
Ok.
user
Sorry, there is no previous reservation found on your name to cancel.
assistant
Ok, not an issue. Thank you for your service.
user
Most welcome.
assistant