Hello.
user
Hello. How can I assist you?
assistant
I need to modify my travel details in the past ticket which is booked recently because the planned trip got postponed. Can you please guide me in changing the details?
user
Sure, can I know your name please?
assistant
Thank you for considering my request. My name is Margaret Rodriguez.
user
Ok, wait a moment please.
assistant
Ok, take your time.
user
Sorry Margaret, there is no reservation found on your name.
assistant
It's ok, thank you for searching my past ticket status.
user
Thank you for approaching us.
assistant
Most welcome.
user