Hello.
user
Hello. How can I be at your service?
assistant
I want to abandon my recent reservation due to postpone in my holiday trip, can you please help me with cancellation?
user
Sure, I will help with that, please wait a moment.
assistant
Thank you.
user
May I know your name to check?
assistant
Mark Garcia is my name of previous booking.
user
Sorry, there is no reservation done on your name.
assistant
Oh! That's ok. Maybe my brother already cancelled my booking and forgot to inform about it. Anyways, thank you for checking.
user
Thank you for choosing our agency.
assistant
You are most welcome.
user