Hello.
user
Hello, how may I help you today?
assistant
I am Kimberly Wright. I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Please wait a moment, let me check with your details.
assistant
Sure.
user
As per your request, we didn't find any active reservations on your name.
assistant
That's fine, thank you for your service.
user
Thank you for reaching our service.
assistant