Hello.
user
Hello, how may I render you today?
assistant
Due to heavy rain, I want to change my reservation. Can you help me?
user
Sure, we are glad to help you. May I know your name please?
assistant
Frank Lopez here.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thank you for your time, we did not find any reservation against your name.
assistant
No problem, Thanks for the confirmation.
user
Thank you for reaching us. Have a good day.
assistant