Hi.
user
Hello, how can I help you today?
assistant
I need to change my current reservation due to urgent meeting, can you help me with that?
user
Sure, I will help you with that. May I know your name?
assistant
I am Jennifer Williams.
user
Please wait for a while.
assistant
Sure.
user
Thanks for being patient, there is no active reservation found on your name to change.
assistant
That's ok. Thank you for your service.
user
Thank you for choosing us.
assistant