Hello.
user
Hello, how can I assist you?
assistant
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
user
Sure, I'm glad to help you in that. May I know your good name please?
assistant
Thank you for your response, my name is Matthew Gonzalez.
user
Ok, please let me check your reservation status first.
assistant
Ok, take your time.
user
Matthew Gonzalez, there is no active reservation found under your name to do modifications in that.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for reaching us, have a nice day.
assistant