Hello.
user
Hello, how may I help you today?
assistant
I need to cancel my reservation as I need to stay back in own city, due to hails on roads and heavy snow. Can you please help me with this?
user
Sure, we are here to assist you with cancellation. Let me know your name.
assistant
Sure, I am Mark Jones.
user
Ok, please wait.
assistant
Ok.
user
Thanks for waiting, there was no reservation found on your name.
assistant
Ok, Thank you for your service.
user
Thank you for opting us.
assistant