Hello,.
user
Hello, do you need any help from us?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
user
Sure, could I have your name please?
assistant
I am Margaret Allen.
user
Ok, please allow me a moment.
assistant
Ok.
user
I have found your reservation and I cancelled it.
assistant
Ok, thank you for your help.
user
Thank you for consulting us, have a great day.
assistant