Hello.
user
Hello, how may I help you?
assistant
I am Brenda Adams want to cancel my reservation owing an emergence. Can you help me in cancelling?
user
Sure, please wait for a while.
assistant
Ok.
user
We found a reservation on your given name, shall I cancel it?
assistant
Please cancel it.
user
Ok, your reservation has been cancelled.
assistant
 Thank you for cancelling.
user
Thank you for choosing us.
assistant