Hi.
user
Hello. How can I assist you today?
assistant
Can you please cancel my recent reservation? As my music concert has been cancelled due to some issues.
user
Sure, may I know your name to check for the previous reservation?
assistant
Sure, I had booked the ticket with the name Patricia Moore.
user
Please allow me a moment.
assistant
Ok, carry on.
user
There is no reservation found under your name in our data base.
assistant
Oh! May be my assistant didn't do the reservation perfectly, anyways thank you for your time.
user
Thank you for contacting us.
assistant