Hi.
user
Hello, How can I best serve you today?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
I am Kevin Clark.
user
 I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
No problem, thanks for the information.
user
Thank you for choosing us.
assistant