Hello, I am Rachel Davis.
user
Hello, how can I assist you today?
assistant
Due to sudden demise of my great grandfather, I want to cancel my recent reservation. Can you assist me with that?
user
Sure, we are here to help you. Please wait for a while, I will check the status and revert you.
assistant
Sure.
user
Thank you for your patience, There was no reservation found on your name.
assistant
Ok, not an issue. Thanks for your valuable information.
user
Thank you for choosing us.
assistant