Hello, I'm Margaret Campbell.
user
Hello, Margaret. How can I assist you today?
assistant
Due to the bad climatic conditions in the place where I want to go, I would like to cancel my reservation.
user
Sure, please allow me a moment to check the details for you.
assistant
Ok sure.
user
Your patience is greatly appreciated. Margaret, I see that there is no reservation found under your name.
assistant
That's ok, thank you.
user
You are welcome. Thank you for contacting us.
assistant