Hello.
user
Hello, how may I assist you today?
assistant
Please change my existing reservation due to some health issues?
user
Sure, may I know your name for the changing process?
assistant
Sure, I am Justin Lopez.
user
Thank you, please wait for a while.
assistant
Sure.
user
Sorry, we couldn't find a reservation on your name to change.
assistant
Ok, not an issue. Thank you for your information.
user
Welcome, thank you for reaching us.
assistant