Hello.
user
Hello.
assistant
Mary Thompson here.
user
Thompson, how can I assist you today?
assistant
Due to the heavy rains, I want to cancel my recent reservation.
user
Sure, I can help you for cancelling your ticket. Please, let me check. Sorry, I have not found any reservation by your name.
assistant
That's ok. Thank you for your support.
user
Thank you for contacting us.
assistant