Hello.
user
Hello. How may I assist you today?
assistant
I want to modify my reservation which I have done last week under my name James Martin. Can you please help me about that?
user
Sure, I am glad to help you with that.
assistant
Thank you.
user
Can I know your name to check your previous reservation?
assistant
My name is James Martin.
user
Ok, please wait a moment.
assistant
Ok.
user
Sorry to inform you that, there is no reservation with your name in our records.
assistant
It's ok, anyway thank you for the information.
user
Thank you for approaching us, have a great day.
assistant