Hi.
user
Hello. How can I guide you at this moment?
assistant
I want to cancel my reservation as my brother met with an accident, could you please do that for me?
user
Sure, can you please provide your good name to check the reservation status?
assistant
Sure, my name is Karen Parker.
user
Karen Parker, there is no active reservation found under your name in our database.
assistant
No problem, thank you for checking.
user
Thank you for contacting us.
assistant