Hello. I am Steven Walker.
user
Hello, how may I aid you today?
assistant
I want to cancel my reservation, due to heavy rainfall in New York. Can you help me?
user
Steven, please wait for a moment.
assistant
Ok.
user
Sure, I will help you. Sorry Walker, there is no reservation found as per your name.
assistant
That's ok, thank you for your information.
user
You are welcome.
assistant