Hello.
user
Hello. How may I aid you?
assistant
I want to cancel my recent reservation due to some health issue. Can you help me?
user
Sure, please give me a moment to check your ticket status.
assistant
Sure.
user
May I know your name?
assistant
Yes, I am David Jackson.
user
Sorry David, no reservation is available by your name.
assistant
That's fine, not an problem. Thank you for your information.
user
Thank you for contacting us.
assistant