Hello, I am Samantha Jones.
user
Hello, Samantha Jones. How may I aid you today?
assistant
Due to technical issues, I want to cancel my reservation. Can you help me with it.
user
Sure, we are happy to favour you. Please hold on for a moment.
assistant
Sure.
user
Thanks for being on hold, we are sorry to say that no reservation has found based on your name.
assistant
No issues.
user
Thank you for approaching us, have a joyful day.
assistant