Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation due to some issues, can you please help me with that?
user
Sure, can I know your name?
assistant
I am Jacob Hill.
user
Please hold on a moment.
assistant
Ok.
user
Sorry, there is no reservation found on given name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant