Hi.
user
Hello, how may I help you today?
assistant
Due to some reasons my friend' wedding has been postponed. Can you please change my existing reservation?
user
Sure, may I know your name please?
assistant
I am Carolyn Taylor.
user
Please wait a moment I will check and get back to you. Thanks for waiting. Sorry to inform you there is no reservation found against your name.
assistant
No problem. Thanks for your service.
user
Thanks for contacting us, have a nice day.
assistant