Hello.
user
Hello, how can I help you?
assistant
I booked a flight ticket in your agency for my holiday to New York but now I want to get it cancelled. So can you go ahead and cancel my flight ticket?
user
Sure, may I know your name please?
assistant
I am Kevin Carter.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry, there was no reservation found with your given name.
assistant
That is not a problem. Thank you.
user
Thank you for opting us.
assistant