Hello.
user
Hello, how can I help you today?
assistant
I want to change my existing reservation due to bad weather condition, can you please help me with that?
user
Sure, can I have your name please?
assistant
My name is Elizabeth Phillips.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
No problem, thank you.
user
Thank you for opting us.
assistant