Hello.
user
Hello, how may I help you?
assistant
Due to sudden change in the plan, I would like to cancel my current reservation. Can you please help me with that?
user
Sure, please give me a moment. I have found your reservation, I am proceeding your cancellation. Before proceeding, can I know your name please?
assistant
My name is Dorothy Davis.
user
Your ticket is cancelled successfully, thank you for reaching us.
assistant
Thank you.
user