Hello.
user
Hello. How may I aid you today?
assistant
I have already booked my ticket to Houston but due to an emergency, my trip got postponed. Can you please help me in changing my reservation?
user
Ok, can you please provide your name to check your previous reservation?
assistant
My name is Frank Williams.
user
Ok, please wait to check.
assistant
Ok.
user
We regret that, there is no reservation found with your name in our records.
assistant
That's fine.
user
Thank you for choosing us, have a great day.
assistant
Thank you for your time.
user