Hi.
user
Hello, how may I guide you today?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, I can cancel your reservation right now. Before that I need to know your good name please?
assistant
I am Jessica Anderson.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
No problem, thanks for the information.
user
Thank you for choosing us.
assistant