Hello, I am Janet Evans.
user
Hello, how  can I help you?
assistant
I would like to cancel my recent reservation, due to bad weather I was fallen sick. Can you please help me?
user
Ok, please wait I will revert you.
assistant
Sure.
user
 Sorry, no reservation was found on your name.
assistant
Ok, no worries at all. Thank you for your information.
user
Thank you for availing us.
assistant