Hello.
user
Hello.
assistant
Patricia Lewis here.
user
How may I assist you at this moment?
assistant
I want to cancel my ticket due to snow storm in my place. Could you help me out?
user
Sure, I will help you with that.
assistant
Ok.
user
Please wait a moment to check your previous reservation.
assistant
Sure, take your time.
user
We regret to inform you that, there is no reservation on your name in our records.
assistant
It's ok, thank you.
user
Thank you for reaching us, have a great day.
assistant