Hi.
user
Hello.
assistant
I am Frank Hall.
user
How can I help you?
assistant
Owing an emergency want to cancel my reservation, can you help me with it please?
user
Sure, please be on hold.
assistant
Ok.
user
There is no reservation found under your name to do cancellation.
assistant
That's ok, thank you for the response.
user
Thank you so much for choosing us.
assistant