Hello.
user
Hello.
assistant
I am Stephanie Brown.
user
How may I assist you now?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Stephanie Brown, may I know your desired dates for this journey? Ok, sorry. Let me check with your previous booking.
assistant
Sure, take your time.
user
Sorry to say, there is no active reservation by your name in our data base.
assistant
That's ok, thank you for your information.
user
Thank you for connecting with us.
assistant