Hello.
user
Hello, how may I be at your service today?
assistant
I need to cancel my recent reservation due to some health issues, can you help me in doing that?
user
May I know your name please to check the status of your reservation?
assistant
I am Samantha Young.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure, take your time.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for reaching us.
assistant