Hello.
user
Hello.
assistant
I am Andrew Thomas.
user
Thomas, how may I help you?
assistant
Owing to an urgency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, please give me a moment to check your ticket status.
assistant
Sure, take your own time.
user
Sorry, no reservation is available by your name.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for contacting us.
assistant