Hello, Nicholas Edwards here.
user
Hello. Nice to meet you Nicholas. How should I help you now?
assistant
I want to cancel my reservation due to some personal problem. Will you please help me?
user
Sure, I am happy to help you with that. Please wait a moment, I will inform you very soon.
assistant
Sure.
user
Thank you for waiting. Sorry Nicholas, there is no reservation has found under your name to cancel it.
assistant
It's ok, no issue.
user
Thank you for choosing us.
assistant
Thank you for your service.
user
Have a good day.
assistant
Thank you.
user