Hello.
user
Hello, how can I help you today?
assistant
Owing to an emergency, I just want to cancel my recent reservation. Can I help me with cancellation?
user
Sure, l will help you with that.
assistant
Thank you.
user
May I know your name? Please give me a minute.
assistant
Joshua Anderson here. Sure.
user
Thanks for waiting, there is no active reservation found on your name to cancel.
assistant
Thank you.
user
Thank you for opting us.
assistant