Hello.
user
Hello, how may I help you?
assistant
Please cancel my recent reservation due to some health issues?
user
Sure, may I know your name?
assistant
Sure, I am Susan Clark.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there are no active reservations on your name to cancel.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching our service.
assistant