Hello.
user
Hello, how can I assist you today?
assistant
I want to change my reservation due to postponed of my semester exam, so please aid me in changing my reservation to other dates.
user
Sure, may I know your good name?
assistant
Sure, I am Elizabeth Allen from New York.
user
Please wait for a moment. I will check and get back to you.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
No worries, thank you.
user
Thank you for reaching us.
assistant