Hello.
user
Hello, how can I serve you?
assistant
Please help me in cancelling my reservation as the food festival which I have planned to attend got postponed.
user
Sure. May I know your good name?
assistant
I am Scott Wilson.
user
Please, wait.
assistant
Sure.
user
Thank you for being patience, there is no reservation found on your name.
assistant
It's ok, thank you for your kind information.
user
Thank you for reaching us.
assistant