Hi.
user
Hello.
assistant
I am Sandra Adams.
user
Sandra Adams. How may I help you?
assistant
Can you cancel my flight ticket reservation? As my cricket match is been postponed due to bad weather in New York.
user
Sure, can you give a moment?
assistant
Ok.
user
I regret to inform that, there is no name by Sandra Adams.
assistant
That's ok, thank you.
user
Thank you for contacting us.
assistant