Hi.
user
Hello. How can I help you?
assistant
I want to do some changes in my existing reservation because I did not get the concert tickets, so planning to travel on another date, can you please help me?
user
Sure, may I know your name please for checking?
assistant
Emma Gonzalez here.
user
Ok, let me check.
assistant
Ok.
user
Sorry Emma, I have not found any reservation by your name.
assistant
That's ok. Thank you for the information.
user
Thank you for contacting us, have a great day.
assistant