Hello.
user
Hi. How can I help you?
assistant
My name is Matthew Gonzalez. My plan to visit a function is postponed, so I would like to change my reservation. Could you please help me in cancelling my reservation?
user
Sure Mr.Matthew Gonzalez, just a second a please.
assistant
OK.
user
I am sorry Mr.Matthew Gonzalez, I could not find any reservation on your name.
assistant
OK, thank you for your help.
user
Thank you.
assistant