Hi.
user
Hello.
assistant
I am Robert Edwards.
user
 How can I assist you?
assistant
Can you help me in cancelling my recent reservation?
user
Ok, please wait I will revert you in a moment.
assistant
Ok.
user
 Sorry to inform you that no reservation was found on your name.
assistant
Not a problem, thank you.
user
 Thank you for availing us.
assistant