Hi,.
user
Hello, how can I assist you today?
assistant
Please cancel my recent reservation owing to an emergency.
user
Sure, I will help you with that. May I know your name to check your details in our database?
assistant
My name is Richard Nelson.
user
Please wait a while.
assistant
Ok.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Thank you.
user
Thank you for reaching us.
assistant