Hello.
user
Hello, how may I help you?
assistant
I am willing to cancel my previous reservation due to some financial issue I have cancelled the trip for now. Can you please help me to do that?
user
Sure, may I know your name please?
assistant
Thank you. My name is Michael White.
user
Ok, please wait for a while.
assistant
Ok, take your time.
user
Sorry to inform you that there is no active reservation found with your name in our records.
assistant
It's ok, not a problem with that. Thank you for checking my ticket status.
user
Most welcome.
assistant