Hello.
user
Hello, how may I assist you today?
assistant
I made a reservation earlier to visit museum of fine arts. Due to emergency health issue I want to change my existing reservation. Can you help me?
user
Sure, we are glad to help you. Please provide your name to check the status of the your existing reservation?
assistant
My name is Samuel Jones.
user
Sorry, no reservation found under your name.
assistant
Ok, no issue. Thanks for your information.
user
Thank you for approaching us.
assistant