Hello.
user
Hello. How may I assist you?
assistant
Due to bad weather conditions, I want to change my existing reservation. Can you help me?
user
Sure, I will help you. May I know your name?
assistant
My name is Brenda Evans.
user
Ok, please wait a minute.
assistant
Sure.
user
There is no reservation found under your name.
assistant
That's fine, thank you for the information.
user
Most welcome.
assistant