Hello.
user
Hello. How can I help you at this moment?
assistant
My final examinations are postponed, so I need to change my recent reservation. Can you help me in altering my ticket?
user
Sure, I will help you with that. May I know your good name for checking existing reservation status?
assistant
My name is Christine Smith.
user
Ok, please wait a moment. Thank you for waiting. Sorry Smith, there is no reservataion found under your name.
assistant
It's ok, thank you for searching.
user
My pleasure. Thank you for reaching us.
assistant