Hello.
user
Hello, how may I best serve you today?
assistant
I need to change my recent reservation, can you please help me?
user
Sure, please share me your good name.
assistant
Myself Barbara Williams.
user
Please wait for a while.
assistant
Sure, I will be waiting.
user
Sorry to say that, there is no active reservation found in our database.
assistant
That's ok, thank you for the information.
user
Thank you for reaching us.
assistant