Hello.
user
Hello. How may I assist you at this moment?
assistant
Actually my final examination is postponed so that I want to change my existing reservation. Can you help me?
user
Sure, I am glad to help you with that.
assistant
Thank you.
user
Can you please provide your name to check your previous reservation?
assistant
Sure, I am Eric Harris.
user
Please wait a moment to check.
assistant
Sure.
user
We regret to inform you that there is no reservation found on your name in our records.
assistant
That's fine, no problem. Thank you for your information.
user
Thank you for reaching to our services, have a great day.
assistant