Hello.
user
Hello. How may I assist you today?
assistant
Myself John Smith. I would like to cancel my recent reservation due to some personal issues, will you help me with that?
user
Sure, I will try to cancel your reservation, please wait for a minute.
assistant
Thank you for accepting my request.
user
I could not find any reservation with your name in our database.
assistant
Ok, not an issue. Thank you for your information.
user
My pleasure.
assistant