Hi.
user
Hello, how can I assist you?
assistant
I would like to amend an existing reservation due to an emergency, can you please help me?
user
Sure, may I know your name?
assistant
Sure, my name is Virginia Miller here.
user
Ok, please wait a minute.
assistant
Sure, I will wait for your response.
user
Sorry, there is no reservation found on your name to change.
assistant
Ok, not an issue.Thank you for your information.
user
Thank you for contacting us, hope to serve you again.
assistant