Hello.
user
Hello, how can I aid you?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, may I know your name?
assistant
Nicole Allen here.
user
Give me a minute for checking.
assistant
Ok.
user
Sorry, there is no reservation found under your name.
assistant
No problem, Thanks for the information.
user
Thank you for reaching us.
assistant