Hello.
user
Hello. How may I help you?
assistant
Due to heavy snow fall in my location, I am not able to move from location. Can you cancel my reservation?
user
Sure, please help me by giving your name.
assistant
Sure, I am Kimberly Wilson.
user
Please wait a moment, let me check. There is no reservation found on your name Kimberly Wilson.
assistant
That's ok, no problem.
user
Ok, thanks for consulting us.
assistant
Thank you for reaching us.
user