Hello.
user
Hello, how may I serve you today?
assistant
Owing to emergency I want to cancel my reservation, can you help me with that?
user
Sure, I will help you with that. May I know your good name?
assistant
I am Susan Rodriguez.
user
Please wait for a moment.
assistant
Sure.
user
Thank you for waiting, I found your reservation in your system data. Shall I cancel your reservation?
assistant
Please proceed.
user
Your reservation has been cancelled.
assistant
Thank you for your help.
user
Thank you for visiting us, we hope see you again.
assistant