Hi. I am Justin Evans.
user
Hello, how can I help you today?
assistant
I would like to cancel my recent reservation due to my health issue I can not travel. Will you help me in cancelling ticket?
user
Sure, wait a second I will check the update.
assistant
Sure, take your own time.
user
Sorry to inform you that there is no reservation found under your name.
assistant
Ok, thank you for checking.
user
Thank you for choosing us.
assistant