Hello.
user
Hello.
assistant
I am Melissa Hernandez.
user
How can I assist you at this moment?
assistant
I want to cancel my recent reservation due to bad weather conditions. Can you please help me with this?
user
Sure, I will help you in cancelling your reservation. Please give me a moment to check your reservation status.
assistant
Sure.
user
Melissa Hernandez, there is no active reservation found under your name in our database.
assistant
Ok, not an issue. Thank you for the information.
user
Thank you for contacting us.
assistant