Hello.
user
Hello, how may I aid you today?
assistant
Can you please help me in changing my existing reservation. Can you please help me for this?
user
Sure, may I know your good name please?
assistant
Myself Richard Edwards.
user
Please wait for a moment.
assistant
Sure.
user
Sorry Edwards, there is no reservation found as per your name in our database.
assistant
Not a big deal, anyhow thank you very much for checking the reservation status.
user
Thank you for reaching us with a query.
assistant