Hello.
user
Hello. How can I assist you today?
assistant
My examination dates are postponed, so I need to change my ticket. Can you help me in changing my reservation?
user
Sure, may I know your name to check for the previous reservation?
assistant
My name is Brian Perez.
user
Please allow me a moment to check for the previous reservation.
assistant
Ok, take your time.
user
Brian, there is no reservation found under your name.
assistant
It's ok, thank you.
user
You are welcome. Thank you for contacting us.
assistant