Hello.
user
Hello, how may I assist you?
assistant
I want to change my existing reservation, because my leaves is not approved. So can you help me with it?
user
Sure, may I know your name please for further process?
assistant
Yes, my name is Rebecca Taylor.
user
Ok, please wait for a moment.
assistant
Sure, take your time.
user
Sorry Taylor, there is no reservation found on your name to change your reservation.
assistant
That's ok, may be it is changed by my friend. Anyways thank you for assisting me.
user
Thank you for contacting us.
assistant