Hello.
user
Hello, how may I assist you today?
assistant
I would like to cancel my flight reservation as my trip got postponed, can you please help me?
user
Sure, may I know your name?
assistant
I am Pamela Robinson.
user
Please hold a moment, let me check the details for cancellation.
assistant
Sure, take your own time.
user
Sorry, there are no active reservations on your given name to cancel.
assistant
That's ok, thank you for checking.
user
Thank you for reaching our service.
assistant