Hello.
user
Hello. How can I help you?
assistant
I want to cancel my recent reservation, due to health issues. Can you please help me?
user
Sure, I am happy to help you and can I know your name for checking purpose?
assistant
My name is Christine Thompson.
user
Please allow me a moment to check it and I will get back to you.
assistant
Sure, I will wait for your response.
user
Sorry, there is no reservation found for the user name in our back end to cancel your ticket booking.
assistant
No problem, thank you for checking.
user
You are most welcome.
assistant