Hi.
user
Hello. What help do you require from our travel agency?
assistant
I need to modify my previous flight ticket booking that I have reserved from your agency in the past week to submit a project report in my university but I have some important work on those dates, can you please help me in modifying of my flight ticket?
user
Sure, I am here to help you in modifying the ticket details. May I know your name to check the reservation status?
assistant
Thank you for considering my request and my name is Debra Rodriguez.
user
Ok Debra Rodriguez, please wait a minute. I will check your ticket status and get back to you.
assistant
Sure, take your own time.
user
Sorry to inform you, I have not found any reservation on your name in our records.
assistant
Ok, I didn't remember weather I have got the confirmation or not. I will check and get back to you if I need any help from your agency. Thank you for your kind service.
user
You are welcome. Thank you for reaching us. Have a nice day.
assistant
Most welcome.
user