Hello.
user
Hello, How can I serve you?
assistant
Due to bad weather, I want to cancel my reservation. Can you please help me with it?
user
Ok, I will help you, please provide your name to cancel.
assistant
Richard Hernandez here.
user
Please wait a minute.
assistant
Ok.
user
Thanks for waiting. There is no active reservation on your name.
assistant
Ok, not an issue. Thank you.
user
Thank you.
assistant