Hello.
user
Hello.
assistant
Benjamin Roberts here.
user
Roberts, how may I help you today?
assistant
My exams dates have been postponed. So, I want to change my reservation. Can you help me?
user
Sure, I can help you to change your reservation. Please give me a moment to check your existing ticket details in our database.
assistant
Sure.
user
Sorry Roberts, we could not find a reservation by your name.
assistant
It's fine. Anyway, thank you for your help.
user
Thank you for contacting us.
assistant