Hi.
user
Hello. How can I assist you?
assistant
 As my plan to watch a movie at orpheum theater got postponed, can you help me with changing my reservation please?
user
May I know your name please?
assistant
My name is Ronald Anderson.
user
Sorry, no reservation found on your name to change.
assistant
That's ok, thank you for the response.
user
Thank you for reaching us.
assistant