Hello.
user
Hello, what can I do for you today?
assistant
My house got burned down due to short circuit, so I will not be able to meet my client at New York. Could you help me to cancel my ticket?
user
Sorry to hear that. May I know your name to check your ticket status in our website?
assistant
My name is Thomas Lopez.
user
Please allow me a moment to check our database.
assistant
Sure, take your time.
user
Sorry Thomas, there is no reservation found under your name.
assistant
No problem, thank you for assisting me.
user
Thank you for opting us, have a great day.
assistant