Hi, Kathleen Williams here.
user
Hello, how may I help you today?
assistant
Due to some medical emergency, I want to cancel my recent reservation. Can you help me with this?
user
Sure, we found a reservation on your name. Shall I cancel?
assistant
Ok, you can cancel it.
user
Ok, your reservation has been cancelled.
assistant
Thanks for your support.
user
Thank you for choosing us.
assistant