Hi.
user
Hello, how can I help you?
assistant
I am Kathleen Young. I need to change my existing reservation as my exams got postponed some technical issues, Can you please help me with that?
user
Sure, I will help you in that.
assistant
Thank you.
user
Please wait for a moment.
assistant
Sure.
user
We don't have any reservation on your name in our records.
assistant
Ok, no problem. Thanks for your information.
user
Thank you.
assistant