Hello.
user
Hello, how may I help you today?
assistant
I am Karen Perez. I want to change my reservation as my father is admitted in the hospital, can you please help me?
user
Sure, please wait for a moment.
assistant
Sure.
user
Sorry, there was no reservation found with your given name.
assistant
Not an issue. Thank you for checking.
user
Thank you for opting us.
assistant