Hi.
user
Hello. How can I help you today?
assistant
I want to change my existing reservation due to some health issues, can you help me with that?
user
Sure, I'll help you in changing an existing reservation.
assistant
Thank you.
user
Please let me know your name to check the reservation status.
assistant
My name is Jonathan Taylor.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for waiting. there is no active reservation have been found under your name in our database to amend it.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant