Hello, Kathleen Perez here.
user
Hello, how can I aid you?
assistant
I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with that?
user
Sure, please wait a moment I will check and let you know.
assistant
Sure.
user
Sorry, no reservation found on your name.
assistant
Ok , no issues. Thanks for the information.
user
Thank you for reaching us.
assistant