Hi, I  am Karen Williams.
user
Hello, how may I amend you?
assistant
Owing an emergency want to cancel my reservation, can you help me with it please?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait for a moment, I will check the status and let you know.
assistant
Ok.
user
Sorry for the inconvenience, there is no reservation found on your name.
assistant
Ok, no problem.
user
Thank you for reaching us.
assistant
Thank you for the response.
user