Hi.
user
Hello, how may I help you today?
assistant
Owing to an emergency, I want to cancel my reservation. Can you help me out?
user
Sure, I am here to help you. May I know your name please?
assistant
Sure, my name is Paul Lee.
user
Sorry Lee, there is no reservation found as per your name to cancel your reservation.
assistant
That's ok, thank you.
user
You are welcome.
assistant