Hello.
user
Hello. How may I help you?
assistant
Please help me to cancel my recent reservation due to personal problems.
user
May I know your name to proceed further?
assistant
Mary Wilson here.
user
Thank you for the information, please wait for a while.
assistant
Sure, take your own time.
user
 I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant