Hi.
user
Hello, what services are you seeking from us?
assistant
Could you help me to amend my existing reservation?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
I am Amy Green.
user
 Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Not a problem, thank you for the information.
user
Thank you for choosing us.
assistant