Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my reservation as I am not feeling well. Can you help me with that?
user
Sure, can I have your name please?
assistant
Sure, my name is Lisa Hernandez.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
Not an issue with that, anyways thank you for the information.
user
Thank you for opting us.
assistant