Hi.
user
Hello, how may I aid you today?
assistant
I am Emily Jones, I am not ready to travel right now, so can you help me cancelling my reservation?
user
Sure, we are here to help with cancellation. Please standby.
assistant
Ok, I will wait for your response.
user
Thanks for your time, we did not find any reservation on your specified name.
assistant
Oh! No problem, thank you for your quick response.
user
Thank you for contacting us.
assistant