Hello,. I am Michael Adams.
user
Hello, how may I help you?
assistant
Due to an emergency I need to change my existing reservation. Can you please help me out?
user
Ok, sure I am here to help you. Please stand by.
assistant
Sure.
user
Thank you for waiting, no reservation found with your name.
assistant
OK, that's alright. Thank you for helping me.
user
Have a nice day.
assistant