Hello,.
user
Hello. How may I aid you today?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your name please?
assistant
Myself, Mark Wilson.
user
I am sorry to say that there is no reservation found under your name.
assistant
Ok. no issues.
user
Thank you for reaching us.
assistant
Thank you for your service.
user