Hi.
user
Hello, what service you are looking from our flight booking agency?
assistant
This is Kevin Mitchell I just want to cancel my reservation, because my cricket match has been cancelled due to heavy rains in New York.
user
That's sad to hear. Give me a moment to check your previous reservation in our database.
assistant
Ok.
user
Kevin, I couldn't find any reservation on your name in our records.
assistant
That's ok. Thanks for giving the information.
user
Do you have any other plans to book a flight ticket?
assistant
No.
user
Ok, thank you for choosing our service.
assistant