Hi.
user
Hello. How may I assist you?
assistant
Gregory Lopez here. Due to heavy rains in my existing location, I want to cancel my reservation. Could you help me in cancellation of ticket?
user
Sure, I am here to help you out.
assistant
Thanks.
user
We haven't found any reservation under your name in our database.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant