Hello.
user
Hello. How can I help you today?
assistant
Due to sudden work, I want to change my reservation. Can you please help me with it?
user
Sure, I will help you with that reservation change.
assistant
Thank you.
user
Can I know your name please to proceed for further?
assistant
Sarah Rodriguez here.
user
Please wait for a while, let me check your previous reservation status.
assistant
Sure.
user
Thank you for waiting. Sorry to say that, there is no active reservation found on your name in our database to change it.
assistant
Ok, not an issue. Thank you.
user
Most welcome, thank you for contacting us. Have a nice day.
assistant