Hello.
user
Hello, how may I assist you?
assistant
I would like to cancel my flight reservation as my brother met with an accident, can you please help me?
user
Sure, may I know your good name please?
assistant
Kevin Jackson here.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
No issues. Thanks for checking.
user
Thank you for reaching us.
assistant