Hello.
user
Hello, how can I assist you?
assistant
 Owing to an emergency, I want to cancel my reservation. Can you please help me with that?
user
Sure, May I know your name?
assistant
Stephen Nelson here.
user
Please wait a moment.
assistant
Ok.
user
Sorry, No reservation found on your name.
assistant
Thank you.
user
Thank you for opting us.
assistant