Hi.
user
Hello, In what way can I assist you now?
assistant
As I have fallen sick suddenly due to bad weather, I would like to cancel my recent reservation.
user
 Sure, may I know your good name?
assistant
Matthew Hall here.
user
Ok, please wait for a minute.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
That's ok, thank you for your help.
user
Thank you for contacting us.
assistant