Hello. I am Paul Edwards.
user
Hello, do you need any help from us?
assistant
I want to change my existing reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, please allow me a moment.
assistant
Sure, take your time.
user
Sorry, there is no reservation matching with your name in our portal to make changes.
assistant
That's ok, thank you for your information.
user
You are welcome, have a great day.
assistant