Hello.
user
Hello. How can I guide you now?
assistant
Can you please help me with changing my existing reservation?
user
Sure, I will help you.
assistant
Thank you.
user
For changing your reservation, we need to know your name for checking your reservation status. Can you please forward me your name?
assistant
I am Anna Robinson.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry, we have not found any reservation on your name in our records.
assistant
Ok, no problem. Thank you.
user
Thank you for choosing us.
assistant