Hello, my name is Edward Smith.
user
Hello. How may I abet you today?
assistant
I would like to cancel my reservation as my appointment with my doctor got postponed. Can you help me with it?
user
Sure, give me a moment I will check your reservation status.
assistant
Sure.
user
Thanks for waiting, unfortunately we did not found any reservation by this name.
assistant
It's ok, thank you for the response.
user
Thanks for choosing us.
assistant