Hello.
user
Hello. How can I assist you today?
assistant
My name is Sandra Adams. Due to some personal issues, I would like to cancel my reservation. Can you help me?
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Sure, take your time.
user
Sandra, there is no reservation found under your name.
assistant
It's ok, no issues. Thank you for the information.
user
Thank you for reaching us, have a great day.
assistant