Hello.
user
Hello. How can I help you with today?
assistant
My name is Karen Hill , due to an emergency I would like to cancelling the reservation, could you help me out?
user
Sure, I can help you with that.
assistant
OK.
user
Please allow me a moment to check the details for you. Karen, I have checked and see that there is no reservation found under your name.
assistant
That's OK, Thank you for your time.
user
You are welcome. Thank you for contacting us.
assistant