Hello.
user
Hello, how may I help you?
assistant
Due to bad weather condition, I would like to cancel my recent reservation. Please help me out.
user
Sure, may I know your good name?
assistant
My name is Sharon Brown.
user
Please wait for a while.
assistant
Sure, take your time.
user
Sorry, no reservation found on your good name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for choosing us.
assistant