Hi.
user
Hello. How may I aid you today from my end?
assistant
Owing to an emergency, I want to change my existing reservation. Can you please help me with this?
user
Sure, I am here to help you out. Please provide me your name.
assistant
I am Carolyn Carter.
user
Sorry Carolyn Carter, there is no reservation on your name in our database.
assistant
Ok, not a problem. Thank you for checking.
user
Thank you for reaching us.
assistant