Hello.
user
Hello, how may I assist you today?
assistant
I want to change my existing reservation, can you please help me with this?
user
Sure, may I know your name?
assistant
I am Ashley Martinez.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there is no active reservation on your name.
assistant
It's ok, thank you.
user
Thank you so much.
assistant