Hello.
user
Hello, what services are you seeking from us?
assistant
I need to cancel my recent reservation, can you help me in doing that?
user
 Sure, may I know your good name?
assistant
I am Sandra Edwards.
user
Ok, please wait for a minute.
assistant
Sure, take your time.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for opting us.
assistant