Hi.
user
Hello, how may I help you?
assistant
Due to demise of grand mother, I want to cancel my reservation. Can you help me with that?
user
Sure, may I know your good name?
assistant
Sure, Anna Rodriguez here.
user
Please wait.
assistant
Sure.
user
There is no reservation found on your name in our database.
assistant
Ok, no issues. Thanks for the help.
user
Thank you for reaching us.
assistant