Hello.
user
Hello. How can I help you today?
assistant
Owing to emergency I want to cancel my recent reservation, can you help me with that?
user
Ok, may I know your name?
assistant
My name is Janet Williams.
user
Please wait for a while.
assistant
Sure.
user
Sorry, no reservation found on your name to cancel.
assistant
No problem, thank you for the information.
user
Most welcome.
assistant