Hello.
user
Hello. How can I help you today?
assistant
I want to cancel my reservation due to heavy snow fall at my destination point. Can you help me with that?
user
Sure, I am glad to help you with that. Can you please share your name?
assistant
My name is Jerry Anderson.
user
Please wait a moment.
assistant
Sure.
user
Sorry, no reservation found on your name in our database.
assistant
Ok, thank you for the information.
user
Thank you for reaching us, have a nice day.
assistant