Hello.
user
Hello, how can I help you today?
assistant
I need to cancel my reservation as I need to stay back in own city due to hails on roads and heavy snow. Can you please help me in that?
user
Sure, may I know your good name?
assistant
My good name is James Hall.
user
Sorry to say that, no reservation was found with your good name.
assistant
That's not a issue.
user
Thank you for opting us.
assistant
Thanks for your information.
user