Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
user
Sure, may I know your name please?
assistant
Myself Patrick Williams.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry Patrick, there is no active reservation found under your name in our records.
assistant
It's ok, thank you for your help.
user
Most welcome.
assistant