Hi, Jessica Nelson here.
user
Hello, how can I help you today?
assistant
Owing to an emergency, my business conference has been postponed. So I want you to change my existing reservation?
user
Sure, please hold on a moment.
assistant
Sure.
user
hanks for holding on, no flight reservation found with your given name.
assistant
Ok, no issues.
user
Thank you for choosing us.
assistant
Thanks for your kind service.
user