Hello.
user
Hello, how may I serve you?
assistant
Owing to an emergency I had request for this change reservation.
user
Ok.
assistant
Can you please help me to change an existing reservation?
user
Sure, I will help you. May I know your name for changing?
assistant
My name is Laura Lee.
user
Sorry, there is no reservation found on your name.
assistant
That's not a problem. Thank you.
user
Thank you for reaching us.
assistant