Hi.
user
Hello, how may I assist you today?
assistant
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
user
Sure, may I know your name for the changing process?
assistant
Emily Thomas here.
user
Sorry as per your concern I can not amend your reservation as your reservation is not found as per our records.
assistant
Ok, no problem. Thanks for your information.
user
Welcome, thank you for reaching us.
assistant