Hello.
user
Hello. How may I help you today?
assistant
I want to cancel my reservation due to heavy snowfall at my destination place, so please help me.
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, I am Cynthia Hernandez.
user
Please wait a minute.
assistant
Sure.
user
Sorry, there is no active reservation on your name to cancel.
assistant
No issues, thank you.
user
Thank you for reaching us.
assistant