Hello.
user
Hello.
assistant
My name is Eric Garcia.
user
How may I assist you today?
assistant
Actually, I have booked a ticket to NYC for a music concert, but due to bad weather, I would like to cancel the trip.
user
Sure, I will help you with that. Just give me a moment, I will check your previous reservation status.
assistant
Sure, take your time.
user
There is no previous reservation available on your name Eric Garcia.
assistant
That's ok. Thank you for your time.
user
Do you want to know any thing else from us?
assistant
No, thank you.
user
Thank you for reaching us, have a good day.
assistant