Hi, Kimberly Collins here.
user
Hello, how can I assist you today?
assistant
Due to heavy Snowstorms in my destination place, I want to cancel my recent reservation. Can you help me with this?
user
Ok, please wait for a moment, I will check the status and update the information and let you know.
assistant
Sure.
user
Thanks for waiting, no reservation found on your name.
assistant
Ok, no issue.
user
Thanks for contacting us, have a nice day.
assistant
Thank you.
user