Hello, I am Steven Baker.
user
Hello, how may I assist you?
assistant
I want to cancel my reservation due to medical emergency. Can you help me?
user
Sure, hold on for a moment. Let me check.
assistant
No issues. Thank you for checking.
user
Sorry Baker, there are no flights reserved on your name formerly.
assistant
No problem. Thank you.
user
Welcome, thank you for choosing us.
assistant
Welcome.
user