Hello, I am Brian Taylor.
user
Hello, How best can I respond to you?
assistant
I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you help me in cancelling my reservation?
user
Sure, we are here to make your work ease. Please wait for a couple of minutes, I will check the existing reservation to cancel it.
assistant
Ok.
user
Thank you for waiting, there is no reservation found on your name in our airline database.
assistant
It's Ok, thanks for your response.
user
Thank you for reaching us.
assistant