Hello.
user
Hello, how may I aid you today?
assistant
My name is Joshua Young. Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, we are gleeful to help you. Please wait for a while.
assistant
Thank you.
user
Sorry to say that, there is no active reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for opting us.
assistant
Welcome.
user