Hello.
user
Hello. How may I aid you?
assistant
Can you help me to cancel my reservation?
user
Sure.
assistant
Thank you.
user
May I know your name please?
assistant
I am Kevin Nelson.
user
Please wait.
assistant
Sure.
user
I have searched online but I could not find your flight reservation to cancel it.
assistant
No problem, thank you for the checking.
user
Thank you.
assistant