Hello.
user
Hello, how may I help you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, we are here to help you. May I know your name please to proceed further?
assistant
My reservation was done under the name Richard Perez.
user
Please wait for a while.
assistant
Sure, take your time.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thanks for contacting us.
assistant