Hello.
user
Hello, how may I assist you at this moment?
assistant
I am Deborah Phillips. I want to cancel my reservation, due to my health issues. Will you help me in cancelling reservation?
user
Sure, can you give me a moment?
assistant
Sure.
user
Congratulations, I have found your reservation, shall I cancel it?
assistant
Sure.
user
Your ticket is been successfully cancelled, you will be refunded within 5 working days.
assistant
Thanks for your service.
user
Thank you for opting us.
assistant