Hello.
user
Hello, how can I be a help for you?
assistant
I need to cancel my reservation, can you help me out?
user
Sure, I am delighted to help you. May I know your good name please?
assistant
Myself Katherine Jones.
user
Sorry, there is no active reservation found on your name to cancel.
assistant
That's ok, no problem. Thank you for your help.
user
Thank you for approaching us.
assistant
Welcome.
user