Hello.
user
Hello. How can I aid you?
assistant
I would like to do some changes in my existing reservation, can you help me in that?
user
Please can I know your name to proceed to the reservation page?
assistant
Sure, the ticket has been reserved on the name John Clark.
user
Ok, thank you for waiting.
assistant
My pleasure.
user
Sorry, there is no reservation been found on your name to amend the reservation.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you for choosing our agency.
assistant