Hello.
user
Hello. How can I assist you at this moment?
assistant
I planned a trip to New York this weekend, but I have a important work in Seattle, so I want to postpone my trip. Can you help in changing the reservation?
user
Sure, I will help you with that. Can I have the name on which you reserved earlier?
assistant
The ticket is booked on the name Anthony Baker.
user
Ok, please be hold on for a moment and I will check for reservation status.
assistant
Sure, take your time.
user
Sorry Baker, no reservation found under your name to change.
assistant
That's ok, thank you for your information.
user
Most welcome. Thank you for choosing us, have a great day.
assistant
Welcome.
user