Hello.
user
Hello, how may I guide you?
assistant
Steven Roberts here.
user
Nice to meet you Roberts.
assistant
Due to sudden health issue, I am planning to change my reservation. Can you please help me out?
user
Sure, I am happy to help you.
assistant
Thank you.
user
Please give me some time to check it.
assistant
Sure, take your time.
user
Roberts, when I search in our back end there is no reservation found on your name to modify it.
assistant
Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.
user
You are welcome. Have a nice day.
assistant