Hello.
user
Hello.
assistant
I am Lisa Carter.
user
Lisa, how may I help you?
assistant
I would like to cancel my recent reservation due to sudden demise of my grand mother. Can you please help me in that?
user
Sorry to hear that, please give me a moment to check your ticket status.
assistant
Sure.
user
I found your reservation and cancelled it.
assistant
That was nice and fast. Thank you.
user
Thank you for approaching us.
assistant