Hi, I am Kimberly Evans.
user
Hello, how may I best serve you today?
assistant
Owing an emergence, I want to change my existing reservation.
user
Ok.
assistant
Can you please help me with it?
user
Sure, please hold for a moment.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
No problem, thanks for the information.
user
Thank you for reaching us.
assistant