Hello.
user
Hello. How can I provide assistance to you?
assistant
I want to cancel my recent reservation due to sudden demise of my grandfather. Can you help me in cancelling  my reservation?
user
Ok. We are rapturous to help you.
assistant
Thank you.
user
Can I have your good name to check for your earlier reservation?
assistant
I am Rachel Carter.
user
Please wait a minute.
assistant
Sure, take your time.
user
Thanks for giving your precious time. We did not find any reservation on your name.
assistant
Ok, No issues. Thanks for the information.
user
Thank you for connecting with us.
assistant