Hi,. I am Rebecca Williams.
user
Hello, how can I be a helping hand to you?
assistant
Owing an emergency, I need to cancel my recent reservation. Can you help me with this?
user
Sure, please wait for a moment, while I will check and let me know get back to you.
assistant
Sure.
user
Thank you for waiting, we are sorry to inform you that, there is no reservation found against  your name.
assistant
Ok, not a problem. Thanks for your response.
user
Thank you for choosing us. Have a nice day.
assistant