Hi.
user
Hello.
assistant
I am Rachel Lewis.
user
How can I assist you?
assistant
Owing to emergency I want to cancel my recent reservation, can you help me with that?
user
Sure, I will help you. Please wait a moment.
assistant
Sure.
user
Rachel Lewis, no reservation has been found on your name in our database.
assistant
No issues, thank you for the information.
user
Thank you for reaching us.
assistant