Hi.
user
Hello. How may I guide you today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I will help you with that. Can you please wait for a while.
assistant
Ok.
user
May I know your name please?
assistant
Myself Eric Rodriguez.
user
I am sorry to say that there is no reservation found.
assistant
No problem, thanks for checking.
user
Thank you.
assistant