Hello,.
user
Hello, how may I assist you?
assistant
I made a reservation earlier to visit museum of fine arts. Due to emergency health issue I want to change my existing reservation. Can you help me in changing?
user
Sure, may I know your name?
assistant
My name is William Young.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Not a problem, thank you for the information.
user
Thank you for opting us.
assistant