Hello.
user
Hello, how may I help you?
assistant
Can you please help me with cancelling my reservation?
user
Sure, I am here to help you for this. May I know your name please?
assistant
Ok, I have booked my previous ticket by the name of Stephen Perez.
user
Just a moment, let me check your reservation status in our records.
assistant
Sure, I will be waiting for your response.
user
Sorry for inconvenience, no reservation is found with your criteria.
assistant
Oh! That's fine. Anyways, thank you for checking.
user
Thank you very much for contacting our agency.
assistant
Welcome.
user