Hello.
user
Hello, how may I assist you today?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me with cancelling the reservation,.
user
Sure, may I know your name please?
assistant
I am William Brown,.
user
Please wait for a minute.
assistant
Sure.
user
Thanks for your time, we found a reservation by your name and it was cancelled successfully.
assistant
Thank you for your quick service.
user
Thank you for reaching us.
assistant