Hello,.
user
Hello. How can I serve you?
assistant
I am Betty Nelson. Owing to an emergency I want to cancel my recent reservation, can you please help me with that?
user
Sure, I will help you. Wait for a while.
assistant
Sure.
user
Thanks for waiting, There is no reservation found with your name.
assistant
Ok, no issues. Thanks for your information.
user
Thank you for choosing us.
assistant