Hi.
user
Hello. How can I assist you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
user
Ok, may I know your name?
assistant
Sure, my name is Brandon Mitchell.
user
Ok, please wait a moment I will check your details and proceed further.
assistant
Ok.
user
Sorry to say, there is no reservation on your name in my database.
assistant
That's ok, thank you.
user
Thank you for reaching us, have a nice day.
assistant