Hello.
user
Hello, how may I be of your helping hand?
assistant
I want to change my existing reservation due to postpone of my exam, can you please help me with that?
user
Sure, may I know your name please?
assistant
My name is Sharon Anderson.
user
Wait a while.
assistant
Sure.
user
Thank you for your time, we did not find any active reservation in your name to make changes.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant