Hello.
user
Hello. How may I assist you today?
assistant
I am Kathleen Turner.
user
Yes Kathleen.
assistant
Can you please change my existing reservation please?
user
Sure, I will help you in changing, please hold on for a moment to check your reservation status.
assistant
Ok, I will wait.
user
Turner, there is no any active reservation with your name in my database.
assistant
That's not a problem, anyway's thank you for the information.
user
Thank you for reaching us.
assistant