Hello.
user
Hello, how can I hep you today?
assistant
Due to an emergency, I want to change my reservation. Can you help me?
user
Sure, can I have your name please?
assistant
Justin Thompson here.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
No issue, Thanks for the information.
user
Thank you for opting us.
assistant