Hello.
user
Hello, how can I aid you today?
assistant
I need to cancel my reservation due to some issues, can you help me out?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
may I know your name?
assistant
Myself Carol Lopez.
user
Sorry, no reservation found on your name to cancel your reservation.
assistant
That's ok, not an issue. Thank you for your help.
user
Thank you for reaching us, have a nice day.
assistant