Hello.
user
Hello, how can I help you?
assistant
Cynthia Edwards here.
user
Nice to meet you Cynthia.
assistant
Can you help me to cancel my recent reservation because of some personal work?
user
Sure, please wait for a while.
assistant
Sure, take your own time.
user
Sorry Cynthia, there is no reservation found with your name in our records.
assistant
That's fine, not an issue, thanks for your information.
user
Most welcome.
assistant