Hello.
user
Hello.
assistant
My name is Joshua perez.
user
How can I aid you today?
assistant
I would like to change my reservation due to personal problems, could you help me out?
user
Sure, I am here to help you with that. Ok, please wait for a minute. Sorry to inform you that, there are is no reservation found based on your name.
assistant
That's ok. 'Thank you for your time.
user
Thank you for reaching us.
assistant