Hello.
user
Hello, how can I assist you?
assistant
Owing to an emergency, I want to change my existing reservation. Can you help me in that?
user
Sure, I am here to help you for this. May I know your name please?
assistant
Emily Lewis here.
user
Just a moment, let me check your reservation status in our records.
assistant
Ok.
user
Sorry for inconvenience, no reservation is found under your name.
assistant
Ok, no problem. Thank you.
user
Thank you very much for approaching our agency.
assistant