Hello.
user
Hello, how may I aid you?
assistant
Can you please cancel my recent reservation as my meeting is cancelled suddenly?
user
Sure, may I know your name?
assistant
Please check the ticket under the name Gary Lopez.
user
Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry Gary Lopez, no reservation is available by your name.
assistant
That's fine, no issue. Anyway thank you for checking.
user
Thank you for approaching us.
assistant