Hi.
user
Hello, how can I assist you today?
assistant
Can you please cancel my recent reservation? As my planned trip has been cancelled.
user
Sure, I will help you with that. Let me know your name to check your reservation?
assistant
Sure, my name is Margaret Scott.
user
Ok, please wait a moment.
assistant
Sure.
user
Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?
assistant
Yes, please cancel it.
user
Your ticket has been cancelled and your ticket fare will be refunded to your bank account.
assistant
Thank you so much for your help.
user
Thank you for choosing us.
assistant