Hello.
user
Hello, how may I aid you?
assistant
Due to my ill health, I would like to cancel my recent reservation. Please help me out.
user
Sure, I am here to help you out.
assistant
Thank you.
user
Please can you provide me your name to check the previous reservation details on your name.
assistant
Sure, my name is James Lee.
user
Please wait a moment.
assistant
Sure.
user
Sorry Lee, there is no reservation on your name.
assistant
Ok, no issue. Thank you for your information.
user
Thank you for reaching us.
assistant