Hello. William Allen here.
user
Hello. How may I aid you?
assistant
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Sure, I am here to help you out.
assistant
Thank you.
user
William Allen, we haven't found any reservation under your name in our database.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you for reaching us.
assistant
Welcome.
user