Hello.
user
Hello.
assistant
I am Virginia Roberts.
user
Roberts, how can I help you?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
user
Sure, I will do that for you. Please wait, let me check your reservation status. I found your reservation, shall I cancel it?
assistant
Yes, cancel my reservation.
user
I have cancelled your reservation successfully.
assistant
Thank you for helping me out.
user
You are welcome and thank you for contacting us.
assistant