Hi.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation due to an emergency, can you please help me?
user
Sure, can I know your name?
assistant
Sure, my name is Anna Martin.
user
Please hold on a moment.
assistant
Sure, I will wait for your response.
user
Sorry, there is no reservation found on given name.
assistant
Ok, not an issue, Thank you for your information.
user
Thank you for reaching us.
assistant