Hello.
user
Hello, how may I help you?
assistant
I just want to cancel my reservation due to sudden demise of my grand father, can you help me with cancellation of my trip?
user
Ok, please wait for a while.
assistant
Sure.
user
May I know your name?
assistant
I am Anna Robinson.
user
Sorry Anna, there is no reservation found on your name.
assistant
Ok, no problem. Thanks for the information.
user
Thanks for opting us.
assistant