Hello.
user
Hello, how may I provide assistance to you?
assistant
Can you please help me to cancel my reservation as I am unable to do it myself?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
My name is Raymond Smith.
user
Please wait a minute.
assistant
Sure.
user
Sorry, there is no active reservation on your name in our portal to cancel.
assistant
No problem, thank you for checking it.
user
Thank you for opting us.
assistant