Hello.
user
Hello, how may I be at your service today?
assistant
 Owing to an emergency, I want to cancel my reservation. Can you please help me with that?
user
Sure, I am happy to help you. May I know your good name?
assistant
Pamela Collins here.
user
Sorry, there is no active reservation on your name in our records.
assistant
No issue. Thank you.
user
Thank you for availing us.
assistant