Hello.
user
Hello, how may I serve you today?
assistant
I am Ashley Smith, want to cancel my reservation. Please help me.
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Ok.
user
Sorry, we did not find any reservation with  your name.
assistant
That's fine, thank you.
user
Thank you for reaching us.
assistant