Hello,.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation due to my illness. Can you help me in cancellation of my ticket?
user
Sure, please provide your name.
assistant
I am Raymond Green.
user
Ok, please wait for a minute, I will revert to you.
assistant
Sure.
user
Sorry, there is no reservation found with your name.
assistant
Ok. no problem. Thank you for aiding me.
user
Thanks for approaching us regarding cancellation process.
assistant