Hi.
user
Hello. How may I be of your assistance?
assistant
I would like to cancel my reservation which was made on the name of Betty Adams. Can you help me with it?
user
Sure, I'll try to help you in cancellation. Please wait a moment I will check the reservation status.
assistant
Sure.
user
Thank you for waiting, unfortunately there is no reservation found by your name.
assistant
It's ok, thank you.
user
Thank you for remaining so positive.
assistant