Hello, I am Stephen Gonzalez.
user
Hello, how may I help you?
assistant
I want to cancel my trip due to an emergency. Can you help me to cancel my ticket?
user
Sure, please give me a minute.
assistant
Take your time.
user
There is no reservation found with your name.
assistant
No issues. Thank you for checking.
user
Thanks for reaching us.
assistant
You are welcome.
user