Hello.
user
Hello, how may I support you today?
assistant
Please change my existing reservation due to some health issues?
user
Sure, please share me your good name.
assistant
Sure, I am Michelle Jones.
user
Please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for opting us.
assistant