Hello.
user
Hello.
assistant
I am Mary Martinez.
user
Mary Martinez, how may I assist you with today?
assistant
I am planning to change an existing reservation, due to health issue. Can you please change my reservation?
user
I am sorry to hear that, I will help you. Yes, Please allow me a minute.
assistant
Sure.
user
I have gone through our database, I see that there is no active flight ticket booked on your name.
assistant
No issues, thank you for your time.
user
Thank you for reaching us. Have a good time.
assistant