Hi.
user
Hello.
assistant
Sandra White here.
user
How can I help you?
assistant
I just want to change my existing reservation, due to sudden demise of my grand mother.
user
Ok, wait a while I will check the status.
assistant
Ok.
user
Sorry, to inform you there is no reservation found under your name.
assistant
That's ok, thank you.
user
Thank you for choosing us.
assistant