Hello.
user
Hello, how may I help you today?
assistant
 Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with that?
user
Sure, I will help you with that.
assistant
Thank you.
user
Can I have your name please to check the status of your reservation?
assistant
I am Amanda Hall.
user
Please wait for a minute.
assistant
Sure.
user
Thanks for waiting, no active reservation was found on your name in the database.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for reaching us.
assistant