Hello.
user
Hello. How may I help you?
assistant
I want to change my existing reservation, due to bad weather conditions. Can you please help me to change my existing reservation?
user
Sure, can you give me your name?
assistant
Thank you, I am Betty Young here.
user
Sorry, there is no reservation found under your name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant