Hello.
user
Hello. How shall I amend you now?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me with the changes?
user
Fine. To check the reservation, I have to know your name.
assistant
I am Barbara Wright.
user
Thanks for your name. But there was no reservation on your name to change.
assistant
No problem, thank you for the information.
user
Thank you.
assistant