Hello.
user
Hello, how may I aid you?
assistant
I would like to cancel my recent reservation because my trip dates are postponed, can you help me?
user
Sure, we are here to help you. Can you please let me know your good name to proceed further?
assistant
I am Emily Mitchell.
user
We are sorry to inform you that, there is no active reservation on your name in our records.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant