Hi.
user
Hello, how may I support you?
assistant
Can you assist me to change my reservation please?
user
Sure, on whose you did the reservation let me know to check the list?
assistant
Sharon Edwards here.
user
Ok, please wait a while.
assistant
Sure, take your time.
user
  Thank you for waiting, there is no reservation found for the user name in our data base to change your previous booking.
assistant
That's ok, thank you for checking.
user
Thank you for opting us. Hope to seve you again.
assistant