Hello.
user
Hello. How can I help you today?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, I am here to help you with that, may I know your name to proceed further?
assistant
Janet Hernandez here.
user
 There is reservation on your given name and I successfully cancelled your reservation.
assistant
Thank you.
user
Thank you for reaching us.
assistant