Hello.
user
Hello, how can I assist you?
assistant
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me?
user
Sure, may I know your name please?
assistant
Katherine Lee here.
user
Ok, please wait for a while, I will check and get back to you.
assistant
Sure.
user
Sorry, there was no reservation found with your name.
assistant
No issue, Thank you.
user
Thank you for choosing us.
assistant