Hi.
user
Hello, how may I help you?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
user
Sure, I will help you. Can you please tell me your name please?
assistant
Sure, my name is Sandra Jones.
user
Jones, there is no reservation with your name to cancel further.
assistant
That's ok, thank you.
user
Thank you for choosing us.
assistant