Hi.
user
Hello, how can I help you today?
assistant
Could you please help me in changing my reservation due to postpone of my trip?
user
Sure, I'm glad to help you in that. Can I have your good name please?
assistant
My name is Katherine Edwards.
user
Katherine Edwards, there is no active reservation found under your name to do modifications in that.
assistant
Not a problem, thank you for your information.
user
Thank you for choosing us.
assistant