Hello.
user
Hello, how may I serve you?
assistant
I would like to cancel my recent reservation because my trip dates are postponed, can you help me?
user
Sure, may I know your name please?
assistant
I am Steven Hernandez.
user
Please be on hold.
assistant
Sure.
user
Thank you for your time, we found a reservation in your name and it has been cancelled.
assistant
Thank you.
user
Thank you for reaching us.
assistant