Hi.
user
Hello, how may I help you today?
assistant
This is Margaret Lopez.
user
Ok.
assistant
Can you please help me in changing my recent reservation as my exams got postponed?
user
Sure, please wait for a minute.
assistant
Ok.
user
Thanks for waiting, there is no active reservation found on your name in the database.
assistant
That's ok, thanks for checking.
user
Thank you for choosing us.
assistant