Hello.
user
Hello, how may I aid you?
assistant
I would like to cancel my reservation due to some health issues, can you please help me out with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Myself Jeffrey Hernandez.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name.
assistant
Ok, no problem. Anyway thank you for checking out.
user
Thank you for opting us.
assistant