Hello.
user
Hello, which service are you seeking for today?
assistant
 I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
user
Sure, we are perky to assist you.
assistant
Thank you for your kind assistance.
user
On which name your previous flight ticket has been reserved?
assistant
Please search under the name of Jeffrey Carter.
user
 Please stay online, I will check the previous list and revert to you.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Thank you for the help.
user
Thank you for choosing us.
assistant