Hello.
user
Hello. How may I help you?
assistant
I am Stephanie Robinson. I want to change my existing reservation due to the change in my holiday trip. Can you help me?
user
Sure, please wait for a moment to check your details.
assistant
Ok, take your own time.
user
Sorry, there is no reservation found on your name.
assistant
That's ok, no issue. Thank you for your information.
user
Thank you for choosing us.
assistant