Hello. I am Paul Allen.
user
Hello, how can I support you today?
assistant
 I need to cancel my recent reservation, as my FIFA finals got cancelled due to bad weather. Can you please help me in cancelling?
user
Sure, we are here to assist you.
assistant
Thank you.
user
Please wait for a while.
assistant
Ok.
user
Thanks for your time, there is no reservation found in your name.
assistant
Ok, no issues. Thank you for availing me.
user
Thank you for reaching us.
assistant