Hi.
user
Hello, how can I assist you for the day?
assistant
I want to cancel my reservation which is done recently due to heavy floods, can you please help me out?
user
May I know your good name?
assistant
Sure, my name is Helen Mitchell.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, we found no reservation on your given name.
assistant
Ok, not an issue. Thank you for your service.
user
Thank you for reaching us.
assistant