Hello.
user
Hello, how may I aid you?
assistant
Catherine Green here. My concert has been cancelled due to heavy rainfall.
user
Ok.
assistant
Can you cancel my reservation?
user
Sure, please allow me some time to check the existing reservation.
assistant
Ok.
user
Thank you for waiting. Sorry Green, there is no reservation found under your name.
assistant
It's fine. Thank you for your help.
user
It's my pleasure to help you. Thank you for approaching us. Have a nice day Green.
assistant