Hello.
user
Hello, how can I assist you?
assistant
Please help me to cancel my recent reservation.
user
Sure, I can help you with that. May I know your good name please?
assistant
John Allen.
user
Ok, please wait for a while.
assistant
Sure.
user
There is no active reservation found under your name to do cancellation.
assistant
That's ok, thank you.
user
Thank you for choosing us.
assistant