Hi.
user
Hello. How may I assist you today?
assistant
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
Sure, may I know your name?
assistant
Jessica Young here.
user
Please wait a moment.
assistant
Sure, I will wait for your response.
user
Sorry, there is no active reservation on your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you.
assistant