Hello.
user
Hello, how can I provide assistance to you? May I know your good name please?
assistant
Owing to an emergency I need to cancel my reservation. Sure, I am Jessica Scott.
user
Thank you for providing your name. Please wait for a minute, while I will check and revert you.
assistant
Ok.
user
Thank you for waiting, we are sorry to inform you that, there is no reservation found against your name.
assistant
Ok, No issue.
user
Thank you for choosing us. Have a nice day.
assistant
Thank you for your quick response.
user