Hello, I am Helen Lewis.
user
Hello, how may I aid you?
assistant
I want to cancel my ticket due to an emergency. Can you help me?
user
Sure, I am here to help you. Hold on for a moment. Let me check.
assistant
Sure, take your time.
user
Sorry Lewis, there are no flights reserved on your given name.
assistant
No issues. Thank you for checking. You are welcome.
user
Welcome, thank you for choosing us. Have a great day.
assistant