Hello.
user
Hello, how can I help you?
assistant
I am planning to cancel my recent reservation, due to heath issue. Can you please help me out?
user
Sure, may I know your name?
assistant
My name is Raymond Garcia.
user
Give me a minute.
assistant
Sure.
user
Sorry, there is no reservation found under your name.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us.
assistant