Hello.
user
Hello, how can I provide assistance to you?
assistant
Due to sudden health issue, I would like to cancel my reservation. Can you please help me out with that?
user
Sure, we are here to help you.
assistant
Thank you for accepting my request.
user
May I know your good name please?
assistant
Sure, my name is Catherine Carter.
user
Please wait for a while.
assistant
Sure, take your time.
user
Thanks for your time, there is no active reservation found in your name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you for choosing us.
assistant