Hello.
user
Hello, how may I assist you?
assistant
I would like to cancel my recent ticket due to some health issues, I am unable to travel. Can you please help me?
user
Sure, may I know your name to check the reservation list?
assistant
Thank you. My name is Amy Smith.
user
Sorry there is no reservation on your name.
assistant
That's not a problem, thank you for your time.
user
Thank you so much for choosing us.
assistant
You are welcome.
user