Hello, I am Katherine Jackson.
user
Hello, how can I assist you?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Could you help me in cancelling my reservation?
user
Ok, please wait a moment.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no issues. Thanks for your service.
user
Thank you for choosing us.
assistant