Hello.
user
Hello, How can I help you?
assistant
I want to change my existing reservation due to postpone of my event. Could you please help me?
user
Sure, May I know your name?
assistant
I am Nancy Turner.
user
Please wait a second.
assistant
Sure.
user
Sorry, No reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant