Hello, I am Shirley Wright.
user
Hello, how may I assist you?
assistant
I want to cancel my ticket due to medical emergency. Can you help me?
user
Sure, hold on for a moment. Let me check.
assistant
Take your time.
user
Sorry Wright, there are no flights reserved on your name previously.
assistant
No issues. Thank you for checking.
user
Welcome, thank you for choosing us.
assistant
You are welcome.
user