Hello.
user
Hello. How may I aid you today?
assistant
I want to change my existing reservation due to health issues, can you please help me with that?
user
Sure, I am glad to help you with that. Can I know your name to check your previous reservation?
assistant
My name is Shirley King.
user
Please wait a moment to check.
assistant
Sure.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
Not an issue, thank you.
user
Thank you for approaching us, hope you have a great day.
assistant