Hello.
user
Hello, how may I serve you at this moment?
assistant
Can you please check for my previous reservation and help me with cancelling it?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
I have booked my ticket on the name of Melissa Green.
user
Sorry we could not find any reservation on your name.
assistant
Ok, no issues. Thank you for checking anyways.
user
Thank you for choosing us.
assistant
Most welcome.
user