Hi, myself Sarah Smith.
user
Hello. How can I aid you today?
assistant
I want to cancel my reservation as I am unwell. Can you please help me?
user
Sure, I will help you.
assistant
Thank you.
user
Sorry Sarah, there is no reservation found on your name in our database.
assistant
Not an issue. Anyway, thank you for checking.
user
Thank you for reaching us.
assistant