Hello.
user
Hello. How can I assist you?
assistant
I need to cancel my reservation due to my planned programme got cancelled so please help me.
user
Sure, can you please provide your name to check for reservation status?
assistant
Sure, myself Carol Garcia.
user
Wait a moment please.
assistant
Sure, take your time.
user
Carol Garcia, there is no active reservation found under your name to cancel it.
assistant
It's ok fine, thank you for your time.
user
Thank you for contacting us.
assistant
Most welcome.
user