Hi, my name is Justin Young.
user
Hello, how can I support you today?
assistant
Owing to an emergency, I need to change my existing reservation. Can you help me with that?
user
Ok, I will check your existing reservation and revert you in a while.
assistant
Sure.
user
Sorry to say, there is no existing reservation found on your name.
assistant
Ok, no issues. Thanks for your valuable information.
user