Hi, myself Kenneth Robinson.
user
Hello Kenneth, how may I guide you?
assistant
I want to cancel my reservation due to some personal issues, can you please do that for me?
user
Sure, I will help you with that. Let me check your reservation status in our records.
assistant
Sure.
user
Sorry for inconvenience, no reservation is found on your name in our database.
assistant
That's fine, thank you for checking.
user
You are most welcome, thank you Kenneth for contacting us.
assistant