Hi.
user
Hello, how may I aid you today?
assistant
I want to cancel my reservation, can you help me with that?
user
Sure, I am here to help you out. Please provide me your name to check the reservation status on your name.
assistant
Sure, Eric Taylor here.
user
Please allow me a moment.
assistant
Sure.
user
Sorry Eric Taylor, there is no active reservation on your name.
assistant
Ok, thank you.
user
Thank you for reaching us.
assistant