Hello.
user
Hello, how may I assist you?
assistant
I made a reservation earlier to go for a trip. Due to shortage of holidays trip has been postponed. Can you please change my existing reservation?
user
Sure, may I know your good name please?
assistant
Brenda Gonzalez is my name.
user
Please wait a moment.
assistant
Sure.
user
There no reservation on your name.
assistant
Ok, no issue. Thanks for your support.
user
Thanks for choosing us.
assistant