Hello.
user
Hello. How can I assist you today?
assistant
I am Sharon Hernandez. My exam has been cancelled due to some issues, can you help me in cancelling my reservation?
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Sure.
user
Sharon, there is no reservation found under your name.
assistant
That's fine, thank you for your help.
user
You are welcome. Thank you for reaching us.
assistant