Hello.
user
Hello. How may I help you?
assistant
I want to cancel my recent reservation due to ongoing tornado at my source point. Can you help me with that?
user
Sure, may I know your name?
assistant
I am Sandra Walker.
user
Sorry to say that, there is no reservation found under your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant