hi.
user
Hello, how may I assist you today?
assistant
I want to cancel my reservation, can you help me with that?
user
Sure, may I know your name for the cancellation process?
assistant
Sure, Betty Martinez here.
user
Sorry, as per your concern I can not cancel your reservation, as your reservation is not found as per our records.
assistant
Ok, thank you.
user
Welcome, thank you for reaching us.
assistant