Hello.
user
Hello, how may I be there for you?
assistant
I want to change my existing reservation, can you please help me with this?
user
Sure, will you please let me know on what name the reservation was done formerly?
assistant
I am Gregory Lewis.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting Gregory Lewis, we could not find any reservation active by your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for approaching us.
assistant