Hello.
user
Hello, how can I assist you?
assistant
I want to cancel my reservation, so please help me in the cancellation.
user
Sure, may I know your name?
assistant
I am Paul Smith.
user
Ok, please wait for a moment.
assistant
Ok.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Not an issue. Thank you.
user
Thank you for choosing us.
assistant