Hello. I am Betty Hall.
user
Hello, how may I assist you today?
assistant
I need to cancel my reservation as I met with an injury, help me in cancelling my reservation.
user
Sure, I am happy to help you. Please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found on your given name.
assistant
Its ok, thank you for your assistance.
user
Thanks for choosing us.
assistant