Hello.
user
Hello, how can I assist you for the day?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, I am here to help you.
assistant
Thank you.
user
May, I know your good name?
assistant
My name is Kathleen Perez.
user
Please wait for a moment.
assistant
Ok.
user
Sorry, we found no reservation on your given name.
assistant
Ok, no issues. Thank you for your help.
user
Thank you for reaching us.
assistant