Hello.
user
Hello. How may I help you?
assistant
I want to cancel my reservation, as I am no longer interest in that trip, as most of my friends are not attending.
user
May I know your name?
assistant
Sure, my name is Shirley Wilson.
user
Sorry, there is no reservation found with your name.
assistant
Ok, no problem. Thank you for helping me.
user
Thank you for choosing us.
assistant