Hi.
user
Hello. How may I assist you today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I will help you, please hold on for a moment to check your reservation status.
assistant
Sure.
user
May I know your name please?
assistant
Myself Patricia Edwards.
user
Patricia, I found your reservation can I cancel it?
assistant
Sure.
user
Your ticket is successfully cancelled.
assistant
Thank you for your help.
user
You are welcome.
assistant