Hello.
user
Hello, how can I help you today?
assistant
I would like to cancel my recent reservation due to sudden demise of my great grand mother. Can you help me in cancellation?
user
Sure, I will help you for that. Can I have your name please?
assistant
I made a reservation by this name Jennifer Lee.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, no reservation found on your given name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant