Hello,.
user
Hello, How can I assist you at this moment?
assistant
I need to cancel my recent reservation as my sister blessed with a baby boy before the expected delivery date. Can you please help me in that cancellation?
user
Sure, I will help you with that.
assistant
Thank you.
user
Can you provide your name?
assistant
My name is Carolyn Lee.
user
Ok, please be on hold.
assistant
Sure.
user
Thanks for waiting. We regret that, there is no active reservation on your name to cancel it.
assistant
That's not a problem. Thanks for your information.
user
Thanks for reaching us.
assistant