Hi. I am Elizabeth Young.
user
Hello, how may I help you?
assistant
I made a reservation earlier this week to meet my grand parents but due to my health issues it got postpone, so I need to cancel my ticket. Can you help me with this?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait a moment.
assistant
Ok.
user
Sorry, there is no reservation found on given name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant