Hello. I am Sarah Hill.
user
Hello, how can I assist you?
assistant
I need to amend my reservation, can you help me out please?
user
Ok, I will help you with that. Please wait a moment while I check.
assistant
Sure, take your own time.
user
Sorry, there is no reservation been done on your name to amend it.
assistant
That's ok, no problem thank you for your help.
user
Thank you for connecting with our agency and showed your trust.
assistant