Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?
user
Sure, may I know your good name?
assistant
I am William King.
user
Please wait for a moment.
assistant
Take your time.
user
Sorry to say that, no reservation was found with your good name.
assistant
No issues. Thank you for checking.
user
Thank you for reaching us.
assistant
You are welcome.
user