Hello.
user
Hello, how may I aid you today?
assistant
Can you help me to change my reservation?
user
Sure, may I know your name please?
assistant
I am Robert Adams.
user
Please wait for a moment.
assistant
Sure.
user
Sorry Adams, there is no flight found as per your name in our database.
assistant
No problem, thank you for checking.
user
Thank you for reaching us with a query.
assistant