Hello.
user
Hello, how can I assist you?
assistant
Can you help me to cancel my existing reservation due to financial issues?
user
Sure, I am here to help you. May I know your name?
assistant
I am Cynthia white.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
That's ok, thank you for giving information.
user
Thank you for choosing us.
assistant