Hello.
user
Hello.
assistant
I am Virginia Thomas.
user
How may I aid you?
assistant
I want to cancel my recent reservation, due to some health issue. Can you please help me out?
user
Sure, please be on hold.
assistant
Sure.
user
Thank you for your time, we did not find any active reservation in your name to cancel.
assistant
 That's ok, thank you for checking.
user
Thank you for reaching us.
assistant