Hi. I am Donna Wilson.
user
Hello, how may I help you?
assistant
Owing to an emergency I had to request you to change my reservation. Can you help me with that?
user
Sure, I will help you.
assistant
Thank you.
user
Please hold on a moment, I will check and get back to you.
assistant
ok.
user
Sorry, there is no reservation found on given name.
assistant
Not an issue, thank you.
user
Thank you for reaching us.
assistant