Hello.
user
Hello. How can I serve you?
assistant
I made a reservation earlier for a connecting flight, now I want to change my reservation for a direct flight. Can you serve me in that?
user
Sure, we are here to help you. Please wait a while.
assistant
James Carter is my name, you can find my reservation on this name.
user
 Ok,Thanks for your time. We didn't found any reservation by this name.
assistant
Ok, That's not an issue. Thanks for the response.
user
Thank you for opting us.
assistant