Hello.
user
Hello, How can I help you?
assistant
I just want to change an existing reservation as my plan to meet my grand parents got postpone due to bad weather conditions, can you help me with this?
user
Sure, May I know your name?
assistant
I am Mark Lopez.
user
Please wait a second.
assistant
Sure.
user
Sorry, No reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for opting us.
assistant