Hello.
user
Hello, how may I serve you?
assistant
I am planning to change an existing reservation, due to health issue. Can you please help me out?
user
Sure, can you please let me know your name on which it was made formerly?
assistant
My name is Stephanie Moore.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no reservation active under your name.
assistant
That's fine, thank you for your service.
user
Thank you for opting us.
assistant