Hello.
user
Hello, how can I provide assistance to you?
assistant
I want to change my existing reservation due to the bad health condition on the day of boarding. Could you help me with that?
user
Sure. May I know your name to check your previous reservation?
assistant
I am Margaret Thompson.
user
Please, wait for a while.
assistant
Sure, I will wait for your response.
user
Thank you for being patience, there is no reservation found on your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for approaching us.
assistant