Hello.
user
Hello, how may I oblige you today?
assistant
Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
I am Barbara Smith.
user
Ok, please wait for a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant