Hello.
user
Hello, how may I help you?
assistant
Can you please change my reservation, due to an emergency?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Nicole Edwards.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, no issue. Thank you.
user
Thanks for contacting us.
assistant