Hello.
user
Hello, how may I help you?
assistant
As my scheduled  holiday trip got postponed, I want your help in cancelling my reservation.
user
Sure, may I know your name please?
assistant
I am Ronald White.
user
Ok, please wait for a while.
assistant
Ok.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Ok, Thanks for the information.
user
Thank you.
assistant