Hi.
user
Hello.
assistant
I am Samantha Hall.
user
How can I assist you today?
assistant
Would it be possible to cancel my reservation?
user
Sure. Allow me a moment to check your name in our database to cancel it.
assistant
Sure, take your time.
user
Thank you for waiting. Sorry Hall, there is no reservation found under your name in our database.
assistant
It's ok, thanks for your information.
user
Thank you for reaching us.
assistant