Hi.
user
Hello. How can I aid you?
assistant
I want to cancel my reservation which is done recently due to some problems, can you please help me?
user
Sure, I am glad to help you in cancelling your reservation.
assistant
Thank you.
user
May I know the name to cancel the reservation?
assistant
Sure, my name is Sarah Young.
user
Please allow me a moment to check for your previous reservation status is active or not.
assistant
Sure, I will wait.
user
Thank you for waiting.
assistant
My pleasure.
user
Sorry to say, there is no active reservation have been found under your name in our database to cancel it.
assistant
Ok, no problem.
user
Thank you for reaching us.
assistant
Anyways, thank you for your service.
user
You are welcome.
assistant