Hi, I am Charles Martinez.
user
Hello, how may I assist you?
assistant
Owing to an emergency, my planned attend live concert got cancelled. So I want you to cancel my existing reservation.
user
Sure, please wait for a moment to check your details.
assistant
Sure.
user
Sorry to say, no reservation found on your name.
assistant
Ok, not an issue. Thank you for your assistance.
user
Thank you for reaching us.
assistant