Hello.
user
Hello, how can I guide you for today?
assistant
I am Kathleen Johnson. I would like to change my recent reservation because of some personal work, can you help me?
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure, take your own time.
user
Sorry, there is no reservation found under your name in our database.
assistant
That's fine, thanks for your information.
user
Thank you for contacting us, have a nice day.
assistant