Hello.
user
Hello. How may I help you?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, may I know your name please to check the reservation status?
assistant
My reservation was done under the name Pamela Thomas.
user
Pamela, there is no reservation found with your details.
assistant
That's ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us, have a good day.
assistant