Hello.
user
Hello.
assistant
I am Scott Clark.
user
How may I assist you?
assistant
I would like to change my reservation  as I am leaving for pilgrimage, can you please help me out?
user
Sure, I will help you.
assistant
Thank you.
user
Please wait a moment, Scott.
assistant
Sure.
user
Scott, no reservation has been found on your name in our database.
assistant
Ok no problem, thank you for your services.
user
Thank you for choosing us.
assistant