Hi.
user
Hello, how can I help you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
user
Please wait a while, may I know your name please?
assistant
Sure, my name is Charles Johnson.
user
Sorry to say, there is no reservation on your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for opting us.
assistant