Hi.
user
Hello, how may I help you?
assistant
I need to change my current reservation due to urgent meeting, can you help me?
user
Sure, may I know your name?
assistant
I am Jacob Thompson.
user
Wait a minute.
assistant
Sure.
user
Sorry, there was no reservation found on your name.
assistant
That's ok. Thank you for your service.
user
Thank you for choosing us.
assistant