Hello. I am Mary Wilson.
user
Hello, how may I be your helping hand?
assistant
I need to change my existing reservation as my plan to attend a film festival got postponed. Can you please help me with that?
user
Sure, please wait for a minute.
assistant
Sure.
user
I am sorry to inform that there is no reservation found on your name.
assistant
It's ok, thank you.
user
Thanks for reaching us.
assistant