Hi.
user
Hello, do you need any help from us?
assistant
I want to cancel my reservation, can you help me with that?
user
Sure, could I have your name please?
assistant
Sure, Sarah Nelson here.
user
Ok, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
Ok, thank you.
user
You are welcome, have a great day.
assistant