Hi,.
user
Hello, how may I assist you?
assistant
Actually I have planned a trip to enjoy my weekend. But, unfortunately I have misplaced the dates while booking. So, I need to cancel my ticket. Can you help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
Sure, Sarah Edwards is my name.
user
Please wait for a while.
assistant
Sure, make it quick.
user
Thanks for being on hold, there is no reservation found in your name.
assistant
That's ok, not a problem. Thanks for your kind information.
user
Thank you for choosing us.
assistant