Hi.
user
Hello. How may I support you now?
assistant
I would like to cancel my reservation due to sudden demise of my aunt. Please help me with it.
user
Please provide your name to proceed further.
assistant
Sure, I am Kimberly Green.
user
Please wait. We found a reservation on your name. Shall I cancel it?
assistant
Yes, please.
user
Your reservation has been cancelled.
assistant
Thank you.
user
Thank you for reaching us.
assistant