Hello, Deborah Young here.
user
OK Deborah, how may I guide you?
assistant
Owing to an emergency I had to request for you to change my reservation. Could you please do this for me?
user
OK, sure I can help you. Will you please wait a moment?
assistant
OK.
user
Sorry Young, we cannot found any reservation as per your requested name.
assistant
OK that's fine.
user
Thank you for contacting us and have a great day Young.
assistant
Thank you.
user