Hello.
user
Hello, how can I support you?
assistant
I want to cancel my ticket due to heavy rainfall at my destination.
user
Sure, may I know your name?
assistant
Sure, I am Katherine Thompson.
user
Ok, please give me a minute.
assistant
Sure.
user
Thanks for your time, no reservation was found based on your name.
assistant
Ok, Thank you for your service.
user
Thank you for choosing us.
assistant