Hello, how may I serve you?
assistant
Hi, I am John Phillips. Owing to an emergency, my planned trip to Washington has been postponed. So I want you to change my existing reservation?
user
Sure, may I know your name? Ok, please wait for a minute John.
assistant
Already shared. Sure.
user
There is no reservation found with your name.
assistant
Ok, no worries at all. Thank you for your assistance.
user
Thank you for availing us.
assistant