Hi.
user
Hello, how may I assist you?
assistant
Can you please cancel my reservation due to heavy rainfall at my destination place?
user
May I know your good name to check the reservation status?
assistant
Sure, I am Rebecca Scott.
user
please wait for a while.
assistant
Sure, take your time.
user
There is no reservation found with your given name.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant