Hello.
user
Hello, how can I help you?
assistant
Katherine Taylor here. I will be cancelling my recent reservation due to floods, can you help me?
user
Sure, we can help you in cancelling.
assistant
Thank you for your response.
user
Please wait a moment, I will check your details and get back to you.
assistant
Take your time.
user
Sorry to say you that there is no active reservation found on your name.
assistant
Oh! That's fine. Anyways, thank you for checking.
user
Thank you for contacting us.
assistant
Welcome.
user