Hello.
user
Hello, how can I help you?
assistant
 I need to cancel my recent reservation due to cancel of my brother's daughter engagement. Can you help me?
user
Sure, please provide me your name?
assistant
Stephen Jones here.
user
Please wait a minute.
assistant
Ok.
user
There is no reservation with your name.
assistant
No problem, Thank you.
user
Thank you for reaching us.
assistant