Hi.
user
Hello, how may I serve you?
assistant
Owing to an emergency, I need to cancel my reservation. Will you please help me with this?
user
Sure, may I know your name please?
assistant
I am Carol Anderson.
user
Wait a moment.
assistant
Sure.
user
Thank you for your time, we did not find any active reservation in your name to cancel.
assistant
Ok, not a problem. Thank you.
user
Thank you for reaching us.
assistant