Hello.
user
Hello, how may I help you?
assistant
Due to bad weather, so I want to cancel my reservation. Can you please help me with it?
user
Sure, may I know your name please?
assistant
Christopher Young here.
user
Ok, please wait for a while.
assistant
Ok.
user
Christopher Young, we have found your reservation and we cancelled it.
assistant
Thank you for your help.
user
My pleasure.
assistant