Hello.
user
Hello.
assistant
My name is Charles Hernandez.
user
How can I help you today?
assistant
I want to cancel my reservation, due to some issue. Can you help me for that?
user
Sure, I am glad to help you.
assistant
Thank you.
user
Sorry, no reservation found on your name to cancel.
assistant
That's ok, thank you for checking.
user
Welcome, thank you for reaching us.
assistant