Hello.
user
Hello, how may I help you?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, may I know your good name please?
assistant
Lisa Hill here.
user
Please wait for a moment.
assistant
Ok.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
No problem, Thanks for the information.
user
Thank you for reaching us.
assistant