Hello.
user
Hello, how may I assist you?
assistant
Can you help me to change my reservation?
user
Sure, may I know your name please?
assistant
I am Amanda Adams.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name.
assistant
No issues, thank you for checking.
user
Thank you for choosing us.
assistant