Hello.
user
Hello, how may I help you today?
assistant
I need to change my reservation as my plan to go for trekking got postponed. Can you help me?
user
Sure, may I know your name please?
assistant
I am Samuel King.
user
Please wait for a moment.
assistant
sure.
user
There is no reservation found as per your name.
assistant
That's fine, thanks for your assistance.
user
You are welcome.
assistant