Hello.
user
Hello. How can I assist you today?
assistant
I need to change my reservation due to my planned event got postponed. So please help me with that.
user
Sure, will you mention your name for checking the reservation status?
assistant
Thank you. Myself Karen Rodriguez.
user
Please give me a moment.
assistant
Sure, take your time.
user
Thanks for waiting, there is no reservation found under your name.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Welcome, have a great day.
assistant