Hello.
user
Hello, how can I assist you today?
assistant
I want to change my existing reservation, as my health is not good. Can you please help me out with it?
user
Sure, Let me know your name to check your reservation?
assistant
Thank you for the response, Karen Rodriguez is my name.
user
Ok, please wait a moment.
assistant
Ok, sure. I will wait for your response.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
Ok. Not an issue. Thank you for the information.
user
Thank you for choosing us.
assistant