Hello.
user
Hello. How can I assist you at this moment?
assistant
I am Emma Rodriguez, want to cancel my recent reservation due to an emergency. Please help me out with that.
user
Sure Emma, I will help you with that.
assistant
Thanks.
user
Please wait a moment to check your reservation status.
assistant
Sure, take your time.
user
Sorry Emma Rodriguez, no reservation has found under your name to cancel.
assistant
It's ok, thank you for your help.
user
Thank you for choosing us, have a good day.
assistant
My pleasure.
user