Hi.
user
Hello, how may I assist you today?
assistant
My cricket match got postponed due to heavy rainfall, can you please help me in changing the reservation?
user
Sure, may I know your name to change the reservation?
assistant
I am Matthew Carter.
user
Ok, please wait for a moment.
assistant
Ok.
user
Thanks for waiting, no reservation found with your name.
assistant
No issues, thanks for your response.
user
Thanks for availing us.
assistant