Hello, I am Joshua Campbell.
user
Hello, how can I help you today?
assistant
Due to heavy snow storms, I want to change my reservation. Can you help me with it.
user
Sure, wait for a moment.
assistant
OK.
user
Thanks for waiting, sorry to say that, no reservation was found with your name.
assistant
OK, no issues.
user
Thanks for connecting with us.
assistant
Thank you.
user