Hello.
user
Hello, how can I assist you?
assistant
Would it be possible to cancel my reservation, which I have done with my name?
user
Sure, can I have your name please to check the details in our database?
assistant
My name is Paul Williams.
user
Please wait a moment.
assistant
Sure.
user
Paul Williams, sorry for the inconvenience there is no reservation found on your name.
assistant
No problem, thank you.
user
Thank you for contacting us.
assistant