Hello.
user
Hello.
assistant
I am William Davis.
user
How may I guide you now?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Please allow me to check with your previous booking.
assistant
Sure.
user
Sorry to say, there is no active reservation found by your name.
assistant
That's ok, thank you for checking.
user
Thank you for choosing our services.
assistant