Hi.
user
Hello. How can I aid you?
assistant
Due to heavy rains my tournament got postpone, so I want to cancel my recent reservation. Can you help me?
user
Sure, I can help you.
assistant
Thank you.
user
May I know your name?
assistant
I am Scott Wright.
user
Give me a minute.
assistant
Sure.
user
We found a  reservation by this name and it has been cancelled successfully.
assistant
Thank you for your help.
user
Thank you for choosing us.
assistant