Hi.
user
Hello. How may I help you today?
assistant
I need to cancel my recent reservation, Can you please help me with that?
user
Ok, I am here to help you with that.
assistant
Thank you.
user
May I know your name?
assistant
Charles Young here.
user
Ok, please wait for a minute.
assistant
Sure.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching us.
assistant