Hello.
user
Hello.
assistant
I am Charles Hernandez.
user
How can I assist you today?
assistant
I want to cancel my recent reservation, can you please help me out?
user
Sure, I can help you with that. Please wait for a while. Charles Hernandez, there is no reservation found under your name to do cancellation.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us, have a nice day.
assistant