Hello.
user
Hello. How can I help you today?
assistant
I want to cancel my reservation due to sudden snowfall at my place, can you please help me to cancel my reservation?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
My name is Janet Rodriguez.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, not a problem. Thank you.
user
Thank you for reaching us.
assistant