Hi.
user
Hello, how may I assist you today?
assistant
Can you please change my recent reservation? As I have booked the ticket with wrong details.
user
Sure, may I know your name for the changing process?
assistant
Sure, my name is Barbara Walker.
user
Thank you, please wait for a while.
assistant
Sure, I'll wait for your response.
user
Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.
assistant
Oh! May be something went wrong while I was booking the ticket. Thank you anyways.
user
Welcome, thank you for opting us.
assistant