Hello, I am Rachel Smith.
user
Hello. How may I support you today?
assistant
I need to change my existing reservation as my plan to go on a vacation got postponed. Can you help me with it?
user
Sure, just a moment I will check the reservation list.
assistant
Sure.
user
Thanks for waiting, we did not found any reservation on this name.
assistant
Ok, thank you for the information.
user
Thanks for approaching us.
assistant