Hello.
user
Hello, how may I assist you?
assistant
Can you help me to cancel my reservation?
user
Sure, we will help you. May I know your good name please?
assistant
Thank you, I am Sandra Collins.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name.
assistant
No problem, thank you for checking.
user
Thank you for availing us.
assistant