Hi.
user
Hello, how can I serve you today?
assistant
One of my friends is not feeling well, so we have cancelled our vacation which has been planned earlier. Can you help me to change my reservation?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
Sure, Raymond Lewis here.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to inform you that there is no active reservation found on your given name.
assistant
Ok, thanks for the information.
user
Thanks for contacting us.
assistant