Hello.
user
Hello, how may I assist you today?
assistant
I want to change my existing reservation due to sudden demise of my grand father. Can you please help me with this?
user
Sure, I am here to help you for this. May I know your name please?
assistant
Sure, my name is Kimberly Davis.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, not an issue. Thank you for the information.
user
Thank you for reaching us.
assistant