Hi.
user
Hello. How can I assist you at this moment?
assistant
I would like to cancel my flight reservation as I am unwell, can you please help me?
user
Sure, I will help you in cancelling your reservation.
assistant
Thank you.
user
Can you please provide your name to check your reservation status?
assistant
My name is Kathleen Johnson.
user
Kathleen Johnson, there is no active reservation found under your name in our database.
assistant
Not an issue. Anyway, thank you for checking.
user
Thank you for contacting us.
assistant