Hello.
user
Hello. How may I help you?
assistant
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
user
May I know your name?
assistant
Thank you for your response, my name is Patrick Perez.
user
Ok, please wait a moment.
assistant
Ok.
user
Thanks for waiting, I have gone through the reservation list twice but could not find any reservation active under your name.
assistant
Oh! It's ok, no problem. Thank you for your information.
user
Welcome Patrick Perez.
assistant