Hello.
user
Hello. How may I assist you now?
assistant
Please change my existing reservation due to some health issues?
user
Sure, I am glad to help you with that. Please provide your name to check your previous reservation status.
assistant
Sure, I am Mary Lewis.
user
Please wait a moment.
assistant
Sure.
user
We regret to inform you that, there is no previous reservation found on your name in our reservation list.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for approaching us, have a good day.
assistant