Hi.
user
Hello.
assistant
I am Betty Wright.
user
How can I help you Betty?
assistant
I want to change my reservation due to health problem, can you help me?
user
Sure, I will help you. Please wait for a while.
assistant
Sure.
user
Sorry Betty, no reservation is found under your name.
assistant
No problem, thanks for checking.
user
Thank you for reaching us.
assistant