Hello.
user
Hello.
assistant
I am Kimberly Davis.
user
How may I help you?
assistant
Because of heavy cyclone at my location, our higher authorities warned us not to travel in flights. Can you please help me in cancelling my ticket?
user
Please wait for a moment.
assistant
Ok, take your own time.
user
Sorry, there is no reservation found under your name.
assistant
That's fine. Thank you for your help.
user
Thank you for reaching us.
assistant