Hello.
user
Hello, how can  guide you?
assistant
I am unable to cancel my ticket booking due to network issues in my home town, can you please cancel my ticket booking?
user
Sure, may I know your good name please?
assistant
Yes, my name is Michael Lee.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
Ok, that's fine, I think it might be cancelled by my brother. Anyways, thank you for your help.
user
Thank you for approaching us.
assistant