Hello.
user
Hello. Which service do you want for today?
assistant
I want to change my existing reservation, due to heavy rainfall in New York, so I want to change my destination airport.
user
Ok, can I have your name please to check previous details?
assistant
My name is Angela Turner.
user
Angela, give me a moment to check it in our database. Sorry for the inconvenience, there is no active reservation found under your name.
assistant
That's ok, thanks for your information.
user
You are most welcome. Thank you for reaching us. Have a nice day.
assistant