Hi.
user
Hello, how may I serve you?
assistant
Can you please help me to cancel my reservation?
user
Sure, will you please let me know your name?
assistant
I am Jack Williams.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no reservation found active under your name in our data base.
assistant
That's ok, thank you.
user
Thank you for approaching us.
assistant