Hello, myself Michelle Perez.
user
Hello, how can I help you today?
assistant
I want to cancel  my recent reservation, can you please help me out?
user
Sure, we are here to help you.
assistant
Thank you.
user
Wait for some time, I will check he reservations on your name and get back to you.
assistant
Ok, take your time.
user
We found reservation on your name, Shall I cancel your ticket?
assistant
Yes, please cancel my ticket.
user
Your ticket has been confirmed.
assistant
I need cancelling not booking.
user
Thanks for approaching us.
assistant