Hello.
user
Hello, how can I be your helping hand today?
assistant
Due to deal with an emergency case in my home town, I am unable to travel to my planned location. So, can you please help me in my flight ticket modification process?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know which on name the reservation has been done?
assistant
I am Mark Lopez and I have booked my previous flight ticket on my name it self.
user
Ok, please wait a minute.
assistant
Sure, I can wait.
user
Sorry to say that there is no reservation found with your name to modify.
assistant
It's alright, I think the ticket is not yet confirmed due to server problems while I was booking I got an issue with that one. Anyway, thank you for your help.
user
Thank you for opting us.
assistant
Welcome.
user