Hi.
user
Hello. How can I aid you?
assistant
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you please help me with cancelling my resent reservation?
user
Ok, please provide me your name?
assistant
My name is Deborah Clark.
user
 OK, wait a moment.
assistant
Sure.
user
Sorry, no reservation was found on your name.
assistant
OK, no problem. Thanks for your information.
user
Thank you for opting us.
assistant