Hello, my name is Joseph Lee.
user
Hello, How may I serve you today?
assistant
Actually I made a reservation to go for a trip with my friends, but heavy work load in office I want to cancel my reservation.
user
Ok. I will help you for sure.
assistant
Ok.
user
Please hold on for a while, I will get back to you.
assistant
Sure.
user
Thanks for your time. But no reservation was found on your name.
assistant
Not a problem. Thank you for guiding me.
user
Ok, Thank you for opting us.
assistant