Hi.
user
Hello. How can I aid you?
assistant
Owing to an emergency, I want to change my existing reservation.
user
Sure, I will help you in modification. Please provide me the name to check for the reservation status.
assistant
Sure, Samantha Edwards here.
user
Please be on hold, I will get back to you in a minute.
assistant
Sure.
user
Thank you for waiting.
assistant
Ok, no issues.
user
Here, there is no active reservation have been found under your name in our database to amend it.
assistant
Ok no issues. Thank you.
user
Thank you for reaching us.
assistant