Hello. I am Sarah Mitchell.
user
Hello Sarah, how can I be of your assistance today?
assistant
Please help me in changing my existing reservation, as my exam scheduled has been postponed. Could you help me in changing?
user
Definitely, I can help you best. Please wait, I will check the status of your reservation.
assistant
Ok.
user
Sorry, no active reservation has been found in our database with your name.
assistant
Ok, no issues. Thank you.
user
Thanks for reaching us.
assistant