Hello.
user
Hello, how may I serve you today?
assistant
I want to cancel my reservation, can you help me with that?
user
Sure, may I know your name?
assistant
George Taylor here.
user
Please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant