Hi,. I want to cancel my ticket due to bad weather conditions. Can you help me with that?
user
Hello, How can I serve you? Ok, May I know your name please?
assistant
I am Richard Garcia.
user
Ok, Please wait for  a while.
assistant
Sure.
user
Thanks for waiting, There was no reservation found on your name.
assistant
Ok, No problem. Thank you for your service.
user
Thanks for connecting with us.
assistant