Hello.
user
Hello. How may I assist you today at this moment?
assistant
I would like to cancel my flight reservation as my trip got postponed, can you please help me?
user
Sure, on which name your previous ticket has been reserved?
assistant
Benjamin Thomas.
user
Please give me a moment, let me check and revert to you.
assistant
Ok.
user
Unfortunately we did not find any reservation on your given name.
assistant
Not an issue, thank you for the information.
user
Thank you for choosing us.
assistant