Hi.
user
Hello, how may I be at your service?
assistant
My brother said me to change his reservation because he want to stay for some more days at grandfather's place in Washington. Can you please help me out to change his reservation?
user
Sure, May I know your name to check the reservation list?
assistant
Sure, his name is Mary Taylor.
user
Ok, please wait.
assistant
Ok.
user
There is no reservation found by this name.
assistant
Not an issue, thank you for checking.
user
Thank you for choosing us.
assistant