Hi.
user
Hello. How may I help you?
assistant
I need to cancel my previous flight ticket booking that I am unable to travel due to some health problems, can you help me with cancellation?
user
I am willing to help you, may I know your name to proceed further?
assistant
Thank you so much and my name is Jessica Lewis.
user
Ok, please wait.
assistant
Sure, I can wait for your response.
user
Sorry, no flight is reserved with your name.
assistant
Not an issues with that one, I think it is not booked properly while I was booking. Thank you for your help.
user
Welcome Jessica Lewis.
assistant