Hello.
user
Hello.
assistant
My name is Charles Evans.
user
How may I guide you?
assistant
Owing to an emergency, I need to cancel my journey. Can you please cancel my reservation?
user
Sure, I am here to help you. Please hold on a moment.
assistant
Ok, take your time.
user
Charles, no reservation has been found on your name in our records.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for choosing us.
assistant