Hi.
user
Hello. How may I help you?
assistant
Can you please help me in changing my reservation?
user
Sure, I am here to help you. May I know your name to check with status?
assistant
I am Laura Parker.
user
Please wait a moment.
assistant
Ok.
user
Thank you for waiting, Laura Parker. Sorry, there is no active reservation found under your name to amend.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching our agency.
assistant