Hello,.
user
Hello, how can I help you now?
assistant
I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me in cancelling my ticket?
user
Sure, I am here to help you. To proceed for cancellation, I need to know your name?
assistant
I am Kimberly Hernandez.
user
Thanks for providing your name. Please wait a moment.
assistant
Sure.
user
Sorry there is no reservation found on your name.
assistant
Ok, no issues. Thanks for the information.
user
Thanks for connecting with us. Have a great day.
assistant