Hello.
user
Hello, do you need any help from us?
assistant
I want to change my reservation, can you help me with that?
user
Sure, could I have your name please?
assistant
Jessica Collins here.
user
Ok, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to make changes further.
assistant
No problem, thank you for the information.
user
You are welcome, have a great day.
assistant