Hi.
user
Hello, how may I help you today?
assistant
I booked a flight ticket with your agency for my holiday trip to New York but now I want to get it cancelled. So can you go ahead and cancel my flight ticket?
user
Sure, we are here to help you.
assistant
Ok.
user
May I know your name please to proceed further?
assistant
I am Angela Harris.
user
Please wait for a while.
assistant
Sure.
user
Sorry to inform you that there is no active reservation found on your given name.
assistant
Ok, not a problem. Thank you.
user
Thanks for contacting us.
assistant