Hi,.
user
Hello, How can I abet you today?
assistant
Owing to an emergency, I need to change my existing reservation.
user
Sure, we will help you . Let me know your name for further checking.
assistant
Matthew Wright is my name.
user
Please, wait.
assistant
Ok.
user
Thanks for waiting. There is no reservation found on your name in our reservation list.
assistant
Thanks for the help.
user
Thank you for reaching us, have a nice day.
assistant