Hi, I am James Martinez.
user
Hello, how may I help you?
assistant
Owing to an emergency, my live concert in New York has been cancelled. So I request you to cancel my existing reservation?
user
Sure, please wait for a while.
assistant
Sure.
user
We found a reservation on your given name, shall I cancel it?
assistant
Please proceed. Thank you for your assistance.
user
Ok, your reservation has been cancelled. Thanks for choosing us.
assistant
Thank you.
user