Hello.
user
Hello, how may I help you?
assistant
As my plan to visit my grand mother's home got postponed. So, can you please help me out in changing my existing reservation?
user
Sure, can I know your name?
assistant
My name is Carol Nelson.
user
Please hold on a moment.
assistant
Sure.
user
Sorry, there is no reservation found on given name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant