Hello. I am John Anderson.
user
Hello, how can I assist you for the day?
assistant
I reserved a ticket to Botanical Gardens with my friends but unfortunately it has been postponed to some other date. Could you please help me in changing my previous reservation?
user
Sure, I am here to help you. Please wait for a moment.
assistant
Sure.
user
Sorry, we found no reservation on your given name.
assistant
No problem, thank you for your information.
user
Thank you for reaching us.
assistant