Hi.
user
Hello, how may I assist you?
assistant
Due to some work, I cannot attend my meeting on reserved dates. Can you help me to change my existing reservation?
user
Sure, I am here to help. Please provide me your name to check the previous reservation details on your name.
assistant
Sure, my name is Barbara Smith.
user
Please wait a moment.
assistant
Ok.
user
Sorry Smith, no reservation found on your name.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant