Hello.
user
Hello. How can I help you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, I will help you to change your reservation.
assistant
Thank you.
user
Ok, may I know your name?
assistant
My reservation was done under the name Matthew Jackson.
user
Sorry, no reservation found on your name to change your reservation.
assistant
That's ok, not an issue. Anyways, thank you for the information.
user
Welcome, have a nice day. Thank you for choosing us.
assistant