Hello.
user
Hello, how may I assist you today?
assistant
Due to an emergency, I want to change my reservation. Can you help me?
user
Sure, can you provide your name for checking the reservation status?
assistant
William Wilson here.
user
Ok, please wait.
assistant
Sure.
user
Thank you fro waiting, sorry as per your concern I can not change your reservation because there is no reservation found on your name.
assistant
No issue, Thanks for the information.
user
Thank you for reaching us.
assistant