Hello.
user
Hello, how may I aid you today?
assistant
I want to cancel my reservation as my plan to meet my friend is cancelled. Can you help me?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your good name please for further checking?
assistant
My name is Kathleen Hill.
user
Please wait for a moment, I'll check and get back to you.
assistant
Sure.
user
Sorry Hill, there is no flight found as per your name in our database.
assistant
Thank you for the information.
user
Thank you for reaching us.
assistant