Hi.
user
Hello, how may I oblige you today?
assistant
I am Kathleen Allen. I want to change my existing reservation, please help me out.
user
Sure, hold on a minute, let me check your reservation and get back to you.
assistant
Ok, take your time.
user
Thanks for your time. We could not find any active reservation on your given name.
assistant
No issues, thanks for the information.
user
Thank you for choosing us.
assistant