Hello.
user
Hello. How can I help you?
assistant
Earlier I made a reservation for my trip through an agent but, agent booked on wrong date. So, I request you to please change it to my actual date.
user
Please wait a while. May I know your name please?
assistant
I am Dennis Martin.
user
Sorry to say, there is no reservation on your name in our database.
assistant
Ok, no problem.
user
Thank you for opting us.
assistant
Thank you.
user