Hello.
user
Hello. How can I help you?
assistant
I am Nancy Campbell. I am planning to change an existing reservation, due to health issue. Can you please change my reservation?
user
Yes, I can help you.
assistant
Thank you.
user
Give me a moment.
assistant
Sure.
user
Sorry to inform you that there is no reservation found on your name.
assistant
That's fine, thank you for your service.
user
Thank you for contacting us.
assistant