Hello.
user
Hello. How may I aid you today?
assistant
 I would like to cancel my recent reservation because my health condition was not good, can you help me?
user
Sure, I will help you with that. May I know your name please?
assistant
Jerry Brown here.
user
Please wait for a minute.
assistant
Sure.
user
I am sorry to say that there is no reservation found under your name.
assistant
No issue, Thanks for the information.
user
Thank you for reaching us.
assistant