Hello.
user
Hello, how can I help you?
assistant
Can you please help me to change my existing reservation?
user
Sure, may I know your name?
assistant
Sure, I am Matthew Nelson.
user
Please wait a second.
assistant
Ok.
user
Sorry, no reservation found on your name.
assistant
Ok, not an issue. Thank you for checking.
user
Thank you for opting us.
assistant