Hi.
user
Hello.
assistant
I am Donna Anderson.
user
Donna Anderson, how can I aid you today?
assistant
Would it be possible to cancel my reservation, which I have done with my name?
user
Yes, it will be possible. Hold on for a moment. Let me check with your name.
assistant
Ok, take your time.
user
Sorry Donna Anderson, there are no flights reserved on your given name formerly.
assistant
That's ok, thank you for the response.
user
Welcome, thank you for choosing us. Have a great day.
assistant