Hi.
user
Hello, how may I assist you?
assistant
Owing to an emergency, I just want to cancel my reservation.
user
Ok.
assistant
Could you help me with cancelling?
user
Sure, please hold on.
assistant
OK.
user
May I know your good name for further process?
assistant
Sure, I am William Parker.
user
No reservation found on your name.
assistant
No worries, thank you.
user
Thank you for choosing us, have a nice day.
assistant