Hello.
user
Hello. How may I aid you for today?
assistant
I am Scott Davis, I need to modify my reservation as my reservation got postponed.
user
Sure, please wait for a moment to check your details.
assistant
Ok.
user
Sorry to say, there is no reservation found on your name.
assistant
It's ok, anyway thank you for the information.
user
Thank you for reaching us, have a nice day.
assistant