Hello.
user
Hello.
assistant
I am Mary Johnson.
user
How can I assist you today?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Sure, I can help you with that. Please wait for a while.
assistant
Sure.
user
Mary, there is no reservation found under your name to do cancellation.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us.
assistant