Hello.
user
Hello. How can I assist you today?
assistant
Can you please help me to change my existing reservation?
user
Sure, may I know your name to check for the previous reservation?
assistant
Sure, my name is Rachel Campbell.
user
Please allow me a moment.
assistant
Ok.
user
There is no reservation found under your name.
assistant
Ok, no problem. Thank you for checking.
user
Thank you for contacting us.
assistant