Hello.
user
Hello, how may I be at your service today?
assistant
Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?
user
May I know your name please?
assistant
I am Carol Hill.
user
I am sorry no reservation found on your name.
assistant
Ok, no problem.
user
Thank you for choosing us.
assistant
Thank you for the information.
user