Hello.
user
Hello. How may I guide you today?
assistant
I am Gregory Martinez, want to cancel my reservation as I am unable to catch my flight. Can you help me in ticket cancellation?
user
Sure, I will help you with that.
assistant
Ok.
user
Please wait for a minute.
assistant
Sure, take your time.
user
I am sorry to say that there is no reservation found under your name.
assistant
It's ok, thank you.
user
Thank you for reaching us, have a great day.
assistant