Hello.
user
Hello, how may I aid you today?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
user
Sure, please share me your good name.
assistant
Myself Michelle Young.
user
Please wait for a while.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
That's fine, thank you.
user
Thank you for opting us.
assistant