Hello.
user
Hello, how may I guide you?
assistant
Eric Taylor this side, planning to cancel my ticket due to an emergency. Can you help me?
user
Sure, please allow me a moment. Thank you for waiting.
assistant
Take your time.
user
Sorry, I haven't found your reservation with your name to cancel.
assistant
No issues. Thank you for checking.
user
Thank you for opting us.
assistant