Hello. I am Richard Brown.
user
Hello, how can I help you today?
assistant
Could you help me out in cancelling my reservation due to sudden demise of my grandfather?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait for a while, I will check your previous reservation.
assistant
Sure.
user
Thank you for your time, there is no active reservation found on your name.
assistant
No problem, thanks for your information.
user
Thank you for reaching us.
assistant