Hello.
user
Hello, how can I guide you for today?
assistant
Kevin Philips here. I want to cancel my previous booking today due to my office work, can you help me?
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok, please check with my previous booking status.
user
Sorry, there is no reservation found under your name in our database.
assistant
Oh! That's very sad to hear from you, thank you for checking anyways.
user
Thank you for contacting us, have a nice day.
assistant
Most welcome.
user