Hello.
user
Hello, how may I render you?
assistant
I want to cancel my reservation because my trip has been postponed, can you assist me?
user
Sure, may I know your name?
assistant
Margaret Jackson.
user
Please give me a moment to check your ticket status in our database.
assistant
Sure.
user
Sorry Margaret Jackson, no reservation is available by your name.
assistant
No problem, thank you for searching.
user
Thank you for reaching us.
assistant