Hi.
user
Hello. How can I help you?
assistant
I am Susan Adams. Can you help me for changing my existing reservation, because in my previous reservation I gave wrong airport codes?
user
Yes, I can help you.
assistant
Thank you.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Oh! It's ok, I think reservation done not properly.
user
Thank you for contacting us.
assistant