Hi.
user
Hello, how can I help you?
assistant
Due to heavy snowfall, my planned trip has been postponed. Can you please help me in changing my reservation details?
user
Sure, I am here to assist you. May I know your good name please?
assistant
Sure, my name is Christine Clark.
user
Ok, please give me a minute, I will check the reservation on your name and get back to you.
assistant
Sure, take your own time.
user
Thank you for your patience, There was no reservation found on your good name to change it.
assistant
Oh! May be I have done a wrong booking. Thank you anyways.
user
Thank you for opting us.
assistant