Hello, Nicole Parker here.
user
Hello, how may I help you?
assistant
Due to some technical issue in our office, I want to solve the issue. Regarding that, Can you cancel my booking?
user
Sure, wait for a minute.
assistant
Sure.
user
Sorry Parker, no reservation found on your name.
assistant
It's ok, no issue. Thank you for your help.
user
Thank you for reaching us.
assistant
Most welcome.
user