Hello.
user
Hello. Is there any help that you are expecting from my side?
assistant
I am looking to cancel my recent ticket which is booked in the last week because the trip is cancelled suddenly. Can you please aid me to cancel the ticket?
user
Sure, may I know your good name please?
assistant
Yes, I am Kathleen Thomas.
user
Sorry, there is no active reservation found on your name in our database.
assistant
Ok, not an problem. Thank you for your information.
user
You are most welcome.
assistant