Hello.
user
Hello. How can I aid you?
assistant
I am Kevin Campbell. I would like to cancel my reservation as I am leaving for my hometown, can you please help me out?
user
 Ok, please wait I will revert you.
assistant
Sure.
user
 Sorry no reservation was found on your name.
assistant
Ok no problem, thank you for your services.
user
 Thank you for availing us.
assistant