Hi.
user
Hello. How can I help you at this moment?
assistant
I have planned to cancel my reservation due to sudden change in my trip, can you assist me?
user
Sure, I will help you with that. Can you please mention your name for further process?
assistant
Andrew Carter.
user
Ok, please hold on a moment.
assistant
Sure.
user
There is no previous reservation available under your name.
assistant
No problem, thank you for searching.
user
Thank you for reaching us.
assistant