Hello.
user
Hello. How can I assist you today?
assistant
My name is Lisa Collins. Owing an emergency, I want to cancel my reservation.
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Sure, take your time.
user
Lisa, there is no reservation found under your name.
assistant
Ok, thank you for checking.
user
You are welcome. Thank you for contacting us.
assistant