Hello.
user
Hello. What kind of help are you expecting from me?
assistant
I would like to change my reservation due to sudden plan change in the trip, as our friends planned to go some other place this time, can you please help me by changing the reservation?
user
Sure, give me a minute.
assistant
Ok.
user
May I know your name?
assistant
I am Raymond Phillips.
user
Sorry Phillips, I couldn't find any reservation on your name.
assistant
Thank you for checking.
user
You are welcome.
assistant