Hello.
user
Hello, how may I assist you at present?
assistant
I need your assistance to make few changes in my recent booking.
user
Sure, we are here to change your reservation. May I know your good name please?
assistant
My name is Eric Lopez.
user
Ok, please wait for a while.
assistant
Sure, I will wait.
user
Sorry to inform you that, we did not find any reservation on your name.
assistant
That's ok. Thank you.
user
Thank you for availing our service.
assistant