Hello.
user
Hello.
assistant
I am Samantha Hall.
user
Samantha Hall, how can I aid you today?
assistant
I want to cancel my recent reservation, due to ill health. Can you please help me?
user
Sure, I am here to help you. Hold on for a moment. Let me check.
assistant
Thank you. Sure, I will wait for your response.
user
Sorry Samantha Hall, there are no flights reserved on your given name formerly.
assistant
No problem, thank you for checking.
user
Welcome, thank you for choosing us. Have a great day.
assistant