Hello, Larry Turner here.
user
Hello, how can I help you?
assistant
I want to cancel my reservation due to snow storm in my hometown.
user
Sure, I will help you. Please wait a while.
assistant
Sure, take your time.
user
There is no reservation on your name in our database.
assistant
No problem, thank you for the information.
user
Thank you for choosing us. Have a nice day.
assistant