Hello.
user
Hello, how can I help you?
assistant
Due to sudden demise of my great grandfather, I want to cancel my recent reservation. Will you help me in that?
user
Sure, please provide your name.
assistant
My name is Patrick Adams.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thank you for your time, There was no reservation found on your name in our database.
assistant
Ok, thank you for your help.
user
Thank you for reaching us.
assistant