Hi, I am Laura Nelson.
user
Hello, how can I help you today?
assistant
Unfortunately, I met with an accident, So I need to cancel my reservation. Can you help me to cancel my reservation?
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok, may be booking not done properly. Anyways thanks for the information.
user
Thank you for opting us.
assistant