Hello.
user
Hello. How can I help you?
assistant
I want to change my reservation because I am unwell, can you please help me out?
user
Ok, may I know your name please.
assistant
Sure, my name is Sarah Rodriguez.
user
Please give me a moment to check Sarah Rodriguez.
assistant
Sure.
user
Sarah Rodriguez, no reservation found by your name.
assistant
No problem, thank you for the information.
user
Thank you for consulting our agency.
assistant