Hello.
user
Hello.
assistant
Daniel Adams here.
user
Adams, how can I help you today?
assistant
I want to cancel my ticket due to dense fog in my place.
user
I understand your request and will be happy to help you. Please wait for a moment.
assistant
Sure.
user
Sorry Adams, no active reservation found under your name.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant