Hello, I am Justin Carter.
user
Hello, how can I aid you today?
assistant
I want to change my reservation as my holiday trip got postponed. Can you help me?
user
Sure, I am here to help you. Please wait for a while.
assistant
Ok.
user
Sorry Justin Carter, no reservation found on your name in our reservation list.
assistant
It's Ok, thanks for your response.
user
Thank you for approaching us, have a nice day.
assistant