Hello.
user
Hello, how may I assist you today?
assistant
My name is Jennifer Green. Owing to emergency, I need to change my existing reservation. Please help me with that.
user
Please, wait for a while.
assistant
Sure.
user
Sorry, no active reservation found on your name in our data base.
assistant
No problem, thanks for your information.
user
Welcome, thank you for reaching us.
assistant
Most Welcome.
user