Hello.
user
Hello, how can I help you?
assistant
Due to heavy snowfall, I would like to cancel my recent reservation. Please help me out.
user
Sure, may I know your name please to check the reservation status?
assistant
My name is Sharon Collins.
user
Sharon, there is no reservation found with your details.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant