Hello.
user
Hello, how can I aid you today?
assistant
 I am Justin Perez want to cancel my reservation owing an emergency. Can you help me in cancelling?
user
Sure, I am here to help you. Please wait for a few minutes.
assistant
Ok.
user
Thank you for waiting, no reservation was found on your name in our database.
assistant
 Thank you for your help.
user
Thank you for choosing us.
assistant