Hello.
user
Hello. How may I assist you?
assistant
My holiday vacation has been postponed.Can you please help me for cancelling the recent reservation?
user
Sure, let me check your previous reservation. May I know your name, please for documentation?
assistant
Sure, my name is Mark Jones.
user
Jones, I am happy to say. I have found your ticket, can I proceed with cancellation?
assistant
Yes, proceed.
user
Thank you, your ticket has been cancelled.
assistant
Thank you for your help.
user
Thank you for reaching us, have a good day.
assistant