Hello,.
user
Hello. How can I help you at this moment?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, I will help you with that. Can you please mention your name for further process?
assistant
Myself, Barbara Roberts.
user
Ok, please hold on a moment.
assistant
Ok.
user
There is no previous reservation available under your name.
assistant
Ok, no issues. Thanks for checking.
user
Thank you for reaching us.
assistant