Hello.
user
Hello, how can I help you?
assistant
I was planning to change my holiday location to a cheaper destination within my budget. So, can you please help me with changing my existing reservation?
user
Sure, I am here to help you. May I know your name please?
assistant
Ok, my name is George Williams.
user
Ok, please stand by.
assistant
Sure.
user
Thank you for waiting, sorry no reservation found on your name.
assistant
Oh! That's ok, thank you for checking anyways.
user
Thank you for reaching us, have  a good day.
assistant
Most welcome.
user