Hello.
user
Hello. How may I assist you at this moment?
assistant
My husband and I are planning a cruise to Galapagos Islands.  One of our family member is hospitalised, so we are unable to travel that trip. Can you please help me with cancelling my ticket?
user
Sure, I am glad to help you.
assistant
Thank you for considering my request.
user
Please wait a moment to check your previous reservation.
assistant
My name is Jason Perez.
user
Ok, please be on hold.
assistant
Sure.
user
We regret that, there is no reservation with your name in our records.
assistant
Ok, no problem with that one. Thank you for your help.
user
Thank you for reaching us, have a great day.
assistant