Hello.
user
Hello, how may I amend you today?
assistant
I am Cynthia Edwards. Owing to an emergency, I want to change an existing reservation, so please help me in changing the reservation.
user
Sure, may I know your good name to check the reservation on your name? Please wait for a wait.
assistant
Sure.
user
Thank you for waiting, there is no reservation found on your name.
assistant
Not an issue. Thank you.
user
Thank you for choosing us, have a nice day.
assistant