Hello.
user
Hello. How may I help you?
assistant
I need to cancel my reservation due to my planned trip got cancelled. So please help me with cancelling my reservation.
user
Sure, I am here to help you.
assistant
Thank you.
user
Can you please tell me your name?
assistant
Sure, Myself Betty Allen.
user
Ok, please hold on for a minute.
assistant
Sure, take your time.
user
Sorry for the trouble, there is no reservation found with your name in our database.
assistant
Oh! It may not be booked properly. Anyway, thank you for your time.
user
You are welcome. Thank you for choosing us.
assistant
Most welcome.
user