Hello.
user
Hello, how may I aid you today?
assistant
Can you please help me to change my existing reservation, due to my trip has been postponed?
user
Sure, I am here to help you out. Please provide me your name to check the reservation status.
assistant
Sure, please check my reservation on the name of Lisa Scott.
user
Please allow me a moment.
assistant
Sure.
user
Sorry Lisa Scott, there is no flight reservation on your name.
assistant
Ok, thanks for your service.
user
Thank you for reaching us Lisa Scott.
assistant