Hello.
user
Hello.
assistant
I am Laura Nelson.
user
Laura Nelson, how may I assist you today?
assistant
Owing to an emergency, I want to cancel my recent reservation.
user
I will help you to cancel your reservation.
assistant
Thank you.
user
Please allow me a moment.
assistant
Ok.
user
I regret to inform you that there is no active booking on your name.
assistant
No problem, thank you.
user
Thank you for reaching us, have a great time.
assistant