Hello.
user
Hello.
assistant
Nicholas Edwards here.
user
How may I assist you today?
assistant
I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?
user
Sure, I can assist you with that.
assistant
Thank you.
user
Please hold on a moment, I will check your previous reservation status.
assistant
Ok, take your time to check.
user
There is no previous reservation available in your name Nicholas Edwards.
assistant
Oh! I think something went wrong due to server issue. Anyway, thank you for the information.
user
Thank you for reaching us, have a good day.
assistant
Welcome.
user