Hello.
user
Hello, how may I help you today?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me?
user
Please wait for a while.
assistant
Ok.
user
We are sorry to inform that there is no reservation found with your provided name. Can I know your name please?
assistant
Jeffery Lewis here.
user
Thank you for availing us.
assistant
Thank you.
user