Hello.
user
Hello, how may I support you today?
assistant
I want to cancel my recent reservation due to sudden change in my family trip dates. Can you help me with that?
user
Sure, could you please provide your name to check the reservation?
assistant
I am Matthew Johnson.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us.
assistant