Hello.
user
Hello.
assistant
I am Jessica Jones.
user
Do you need any help from our travel agency?
assistant
I just want to change my existing reservation, due to sudden demise of my grandfather. Can you please help me?
user
Sure, I am here to help you with that. Can you please wait a minute?
assistant
Ok, I will wait for your response.
user
Sorry to inform you, there is no active reservation on your name in our database to change the details.
assistant
That's ok. Thank you for your information.
user
You are welcome. Thank you for reaching our travel agency.
assistant