Hello.
user
Hello, how can I amend you now?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me with this?
user
Sure, we are perky to assist you. May I know your name please?
assistant
Sure, I am Steven Brown.
user
Please allow me a moment to check for the previous reservation in our data base.
assistant
Ok.
user
Thanks for your time, we are sorry to say that no reservation was found on your name in our database.
assistant
Ok, Thank you for providing information.
user
Thank you for approaching us.
assistant