Hi.
user
Hello, how may I assist you?
assistant
Owing to an emergency, my meeting with client got postponed.
user
Ok.
assistant
So I request you to change my existing reservation.
user
Sure, I will help you. May I know your name?
assistant
Sure, Nancy Thompson here.
user
Please wait a moment.
assistant
Sure.
user
Sorry Nancy Thompson, there is no reservation on your name.
assistant
Ok, not a problem.
user
Thank you.
assistant
Thank you for your information.
user