Hello.
user
Hello. How may I assist you?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, I am happy to help you with the ticket cancellation.
assistant
Thank you.
user
Can I know your full name to check the ticket status?
assistant
Sure, I am Stephanie Carter.
user
Ok, please give me a minute.
assistant
Sure, I will wait for your response.
user
Sorry to inform you, there is no active reservation found with your name in our portal.
assistant
Oh! it may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
You are welcome. Thank you for reaching us.
assistant