Hello.
user
Hello, how can I assist you today?
assistant
I want to cancel my reservation due to heavy floods at my destination place, so please help me in this.
user
Sure, I am here to aid you. Please mention your name.
assistant
Sure, I am Nicholas White.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thank you for your patience, we did not find any reservation on your given name.
assistant
Not a problem, thank you.
user
Thank you for choosing us.
assistant