Hello.
user
Hello.
assistant
I am Mary Lopez.
user
How can I aid you?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, give me a minut.
assistant
Sure.
user
Sorry, there is no reservation found under your name.
assistant
That's ok, thank you for your information.
user
Thank you for contacting us.
assistant