Hi.
user
Hello, how can I be your helping hand today?
assistant
I am John Roberts. Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
Sure, we are here to help you with cancellation.
assistant
Thank you.
user
Please wait for a moment.
assistant
Sure.
user
Thanks for your time, there was no active reservation found on your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for approaching us.
assistant