Hi.
user
Hello, how may I help you today?
assistant
Owing to an emergency, I want to cancel my reservation. Can you help me out?
user
Sure, I am here to help you with this. May I know your name please?
assistant
Sure, my name is Eric Taylor.
user
Ok, please wait for a moment.
assistant
Ok.
user
Sorry Taylor, there is no reservation found as per your name to cancel it.
assistant
That's ok, thank you.
user
You are welcome.
assistant