Hi.
user
Hello, how may I support you?
assistant
I want to change my existing reservation owing to an emergency.
user
Sure, will you please let me know your name?
assistant
My name is Dorothy Garcia.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no reservation found active under your name in our data base.
assistant
Thanks.
user
Thank you for choosing us.
assistant