Hello.
user
Hello. How may I assist you today?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, I am here to help you but I need your name to check the reservation list.
assistant
My name is Jacob Robinson.
user
I found a reservation with your name in our database and cancelled it.
assistant
Thank you for your help in cancelling my reservation.
user
My pleasure.
assistant