Hello.
user
Hello. How may I help you today?
assistant
Can you please help me in changing my existing reservation, as my football match got postponed to some other date.
user
Sure, may I know your name?
assistant
Brain Anderson here.
user
Please hold a moment, let me check with your details.
assistant
Sure.
user
Sorry, there are no active reservations on your name to change.
assistant
No problem, thanks for your information.
user
Thank you for choosing our service.
assistant