Hello, I am Pamela Roberts.
user
Hello, how can I assist you?
assistant
Due to an emergency, I want to change my reservation, can you help me with it.
user
Sure. Please wait for a moment.
assistant
OK.
user
We did not found any reservation on your good name.
assistant
Not a problem, I will try with alternative. Thank you, for the information.
user
Thanks for opting us.
assistant