Hello.
user
Hello, how can I provide assistance to you?
assistant
I want to change my existing reservation due to sudden change of my exams. Can you help me with that?
user
Sure, we are gleeful to serve you. Please give me a minute, I will check the status and notify you. May I know your name?
assistant
My name is Christine Adams.
user
Ok, Christine Adams, we are sorry to inform you that no reservation has found in our data base based on your name.
assistant
Ok, no problem. Thank you.
user
Thanks for opting us, we hope to serve you again.
assistant