Hello.
user
Hello, How can I useful to you? May I know your good name please?
assistant
Sure , I am Nicholas Phillips. I have planned to attend a football match, due to heavy rains the match got cancelled. I need to cancel my reservation.
user
Sure, please wait on a moment, I will check and get back to you.
assistant
Ok.
user
Thank you for waiting, we are sorry to say there is no reservation found against your name.
assistant
Ok. Thank you for your kind information.
user
Thank you for reaching us. Have a nice day.
assistant