Hello, I am Dorothy Anderson.
user
Hello, how may I aid you?
assistant
Owing to an emergency I had to request for this cancellation. So can you please help me in that?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
Sorry to inform that, there is no reservation found on your name.
assistant
That's not a problem. Thanks for your information.
user
Thanks for reaching us.
assistant