Hi.
user
Hello.
assistant
Donna Thompson here.
user
How can I assist you at this moment?
assistant
I want to cancel my recent reservation due to sudden change in my trip, can you help me?
user
Sure, I will help you with this. Please be on hold for a moment.
assistant
Ok, take your time.
user
Donna Thompson, I have found your reservation. Would you like me to cancel it?
assistant
Yes, please cancel it.
user
I have successfully cancelled your reservation.
assistant
Thank you for helping me.
user
Thank you for utilising our service.
assistant