Hello.
user
Hello, how may I assist you today?
assistant
I am John Green, I want to change my existing reservation due to some health issues.
user
Ok. Please wait a minute.
assistant
Sure.
user
Thank you for your presence. We found your reservation, please help me with your journey codes?
assistant
Sure, my journey airport codes are DCA - ATL.
user
May I know your travel dates?
assistant
My travelling dates are 07/14 to 07/16.
user
Do you need any other specifications?
assistant
I want a direct flight.
user
Sorry, there is a connecting flight.
assistant
Do not proceed. Thanks for your information.
user
Thank you for contacting with us.
assistant