Hello.
user
Hello, how may I help you?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, I will help you. May I know your name?
assistant
Scott Lewis here.
user
Please hold on a moment, I will check and get back to you.
assistant
Sure.
user
Sorry, there is no reservation found on given name.
assistant
No problem, Thanks for the information.
user
Thank you for reaching us.
assistant