Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
user
Sure, we are here to help you. May I know your name please?
assistant
Thank you and myself Sharon Thomas.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
It's ok, thank you for your help.
user
Thank you for contacting us.
assistant