Hello.
user
Hello, how may I assist you?
assistant
I need to cancel my reservation as my grand father has been passed away, help me in cancelling my reservation on Laura Lewis name.
user
Sure, please wait a moment.
assistant
Sure, I will be waiting for your response.
user
There is no reservation on your name.
assistant
Not an issue, thank you for your assistance.
user
Thank you so much for choosing us.
assistant