Hello.
user
Hello. How may I aid you?
assistant
I want to change my existing reservation due to bad health issues.
user
Sure, can I know your name?
assistant
I am Katherine Collins.
user
Please wait for a moment to check your details.
assistant
Sure.
user
Sorry, no reservation found on your name.
assistant
Ok, no problem.
user
Thank you for reaching us.
assistant
Thank you.
user