Hello.
user
Hello, how may I serve you today?
assistant
I am Michael Young. I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel for the trip. Can you please help me out with changing of my reservation?
user
Sure, please wait while I fetch your current reservation details.
assistant
Sure.
user
Sorry we don't have any reservation on your name.
assistant
It's ok, thank you for your help.
user
Thank you.
assistant