Hello.
user
Hello. How may I help you?
assistant
I want to cancel my recent reservation due to bad health issues. can you help me with that?
user
May I know your name please?
assistant
Sure, I am Kevin Adams.
user
Give me a while.
assistant
Sure.
user
Sorry to inform you that,  no reservation found.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant