Hi.
user
Hello, how may I aid you today?
assistant
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
user
Sure, may I know your good name?
assistant
Betty Allen here.
user
I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
No issue, thanks for the information.
user
Thank you for opting us.
assistant