Hello.
user
Hello. How can I assist you now?
assistant
I would like to cancel my previous ticket because the planned trip got cancelled. Can you please help me to do that?
user
Sure, I am happy to help you with that.
assistant
Thank you for accepting my request.
user
Can I have your good name please to check your reservation status?
assistant
My name is Brandon Jackson.
user
Ok, please wait a moment.
assistant
Ok, take your time. I can wait for your response.
user
Sorry Brandon Jackson, no reservation has found under your name to cancel.
assistant
It's ok, not a problem. Anyhow thanks a lot for your time.
user
Thank you for choosing us, have a good day.
assistant
You are welcome.
user