Hello, my name is Anna Allen.
user
Hello, how may I assist you?
assistant
I want to cancel my recent reservation, due to sudden demise of my great grandfather. Can you aid me with that?
user
Sure, please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
That's Ok, thanks for your assistance.
user
Thank you for reaching us.
assistant