Hello.
user
Hello. How can I help you?
assistant
I want to cancel my ticket as I am sick.
user
Sure, I will help you in cancelling the ticket. May I know the name to cancel the ticket?
assistant
Angela Allen here.
user
Please wait a moment.
assistant
Sure.
user
Angela Allen, regret to inform that there is no active reservation found under your name in our database.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant