Hi, I am Betty Harris.
user
Hello, how can I help you?
assistant
My planned visit to my parents got postponed due to some health issue, so I want to change my existing reservation. Could you help me in changing?
user
Sure, please wait for a while, I will check and get back to you.
assistant
Ok.
user
Sorry to inform that there is no reservation on your name.
assistant
Ok, no issues. Thanks for your service.
user
Thank you for approaching us.
assistant