Hello.
user
Hello, how can I assist you?
assistant
I want to change my existing reservation, can you please help me with this?
user
Ok, please can I know your name to proceed?
assistant
I am Katherine Mitchell.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for waiting, sorry as per our records there is no reservation been found on your name.
assistant
Ok, no problem. Thank you for your information.
user
Ok, thank you for choosing our agency.
assistant