Hello.
user
Hello. How can I help you?
assistant
Charles Gonzalez here. My wedding has been postponed, so I want to reschedule my itinerary dates?
user
Sure, let me know your name to check your reservation details.
assistant
I mentioned my name.
user
Thank you. Please wait for a while, let me check your reservation status.
assistant
Sure.
user
Sorry, we did not find any reservation details by your name in our system.
assistant
No problem, thank you.
user
Thank you for choosing us.
assistant