Hello.
user
Hello, how may I help you?
assistant
I am Lisa Gonzalez from Washington. I want to change my existing reservation due to sudden rainfall at my source. Can you please help me with this?
user
Sure, please wait for a while.
assistant
Sure.
user
Sorry Lisa, there is no active reservation found with your name in our records.
assistant
Ok, no problem. Thanks for checking.
user
Most welcome.
assistant