Hello.
user
Hello. How can I assist you today?
assistant
I want to cancel my reservation, due to some problems I am unable to travel those dates, can you please cancel my reservation?
user
Sure, may I know your name to check for the previous reservation?
assistant
Sure, my name is Paul Perez.
user
Let me check for the previous reservation.
assistant
Ok.
user
Paul, there is no reservation found under your name.
assistant
Oh! It's ok no problem may be I am not booked my ticket properly at that time. Thank you for your service.
user
Thank you for contacting us.
assistant