Hello.
user
Hello, how can I help you today?
assistant
I am John Lewis. I want to cancel my reservation, due to my health issues, so please help me in the cancellation.
user
Sure, I am glad to help you with that. Sorry, I didn't find any reservation on your name in our database.
assistant
Not an issue. Thank you.
user
Thank you for reaching us, have a nice day.
assistant