Hi.
user
Hello. How may I assist you?
assistant
Could you please change my existing reservation due to postpone of my trip?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please to check your reservation status?
assistant
My name is Paul White.
user
Please wait for a moment.
assistant
Sure.
user
Paul White, no reservation has been found on your name in our records.
assistant
Not a problem, thanks for cheking.
user
Thank you for choosing us.
assistant