Hello.
user
Hello, how can I guide you for today?
assistant
I am Sarah Baker. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name.
assistant
That's ok, thank you for your information.
user
Thank you for contacting us, have a nice day.
assistant