Hello.
user
Hello, How can I help you?
assistant
I just want to cancel my recent reservation, due to sudden demise of my Great grand father. Can you please aid me with cancellation?
user
Sure, I will help you. May I know your name?
assistant
Thanks for considering my request, please check my reservation on the name of Thomas Miller.
user
Ok, please wait a minute.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your name.
assistant
That's Ok, thanks for your service.
user
Thank you.
assistant