Hello.
user
Hello, how may I assist you today?
assistant
Due to sudden demise of my Great Grandfather, I want to cancel my recent reservation.
user
Sure, may I know your name to proceed for cancellation?
assistant
I am Jack Evans.
user
Ok, Jack Evans. Please wait for a while.
assistant
Sure.
user
There was no reservation found on the name of Jack Evans.
assistant
Ok, Thank you for your service.
user
Thank you for reaching our agency.
assistant