Hello.
user
Hello. How can I assist you today?
assistant
Can you please help me in changing my existing reservation?
user
Sure, may I know your name to check for the previous reservation?
assistant
My name is Karen Anderson.
user
Please allow me a moment while I check for the reservation status.
assistant
Sure, take your own time.
user
Karen Anderson, there is no reservation found under your name.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for contacting us.
assistant