Hi.
user
Hello, how may I aid you today?
assistant
Can you please cancel my reservation due to heavy rainfall at my destination place?
user
Sure, we are here to help you.
assistant
Thank you.
user
Can I have your name to proceed further?
assistant
I am Carol Hall.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for your time, sorry no reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant