Hello.
user
Hello, how can I help you?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, I am happy to help you. May I know your good name?
assistant
I am Kathleen Hall.
user
Sorry, we did not find any active reservation on your name in our records.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant