Hi.
user
Hello.
assistant
Scott Hill here.
user
How may I assist you?
assistant
I would like to change my reservation due to heavy work in the office. Please, help me about it.
user
Sure, please wait for a moment to check your details.
assistant
Ok, fine.
user
Sorry, no reservation found on your name. Thank you for choosing us, have a nice day.
assistant
Ok, it might not be done properly at the time of booking. Thank you for the help.
user