Hi.
user
Hello, how may I assist you?
assistant
I would like to alter my reservation, due to bad weather conditions my football match was postponed. Can you help me in this?
user
Sure, may I know your good name please?
assistant
Please check the reservation list with name Richard Lewis.
user
Thanks for providing your good name, there is no reservation on your name.
assistant
Ok, Thanks for the information.
user
Thanks for choosing us.
assistant