Hi.
user
Hello. How can I aid you?
assistant
I would like to cancel my flight reservation, can you please help me?
user
Sure, may I know the name to check for the status?
assistant
I am Helen Garcia.
user
Sorry, there is no active reservation has been found under your name in our database to cancel it.
assistant
Not an issue. Thank you for checking.
user
Thank you for reaching us.
assistant