Hi.
user
Hello, how can I assist you today?
assistant
I am Andrew White. I would like to change my existing reservation, due to an emergency work my seminar has been postponed. Can you please help me with changing?
user
Sure, please wait for a moment. I will check and get back to you.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok, not an issue.
user
Thank you for opting us.
assistant
Thank you.
user