Hi.
user
Hello, how may I aid you?
assistant
I made a reservation earlier to visit Atlanta in direct flight but now I want to travel in connecting flight. can you help me in changing my reservation?
user
Sure, will you please let me know your name?
assistant
I am Paul Williams.
user
Ok, please allow me few minutes to check.
assistant
Sure.
user
Thanks for waiting, there is no reservation found under your name in our data base.
assistant
Ok, not an issue. Thank you.
user
Thank you for reaching us.
assistant