Hello. I am Pamela White.
user
Hello, how may I help you?
assistant
Can you please cancel my existing reservation as my plan to go for holiday trip got cancelled?
user
Sure, can I know your name? Ok,  please wait.
assistant
Sure.
user
Sorry Pamela, there is no active reservation found with your name in our records.
assistant
Ok, not an issue. Thank you for the information.
user
Most welcome.
assistant