Hello.
user
Hello, how may I help you?
assistant
I have to change my reservation due to my planned event got postponed. So please help me with that.
user
Sure, can I know your name?
assistant
Sure, myself Virginia Hill.
user
Please hold on a moment.
assistant
Sure, take your time.
user
Sorry, there is no reservation found on given name.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Thank you for reaching us.
assistant
Most welcome.
user