Hello, I am Kenneth Taylor.
user
Hello, how can I aid you today?
assistant
Owing to an emergency, I want to cancel my reservation. Could you help me in the cancellation?
user
Sure, we can help you with it. Please wait for a moment, I will check the reservation list and revert to you.
assistant
Sure.
user
Thank you for waiting. There is no active reservation found on your name.
assistant
Not an issue. Thank you.
user
Thank you.
assistant