Hello.
user
Hello.
assistant
I am Scott Phillips.
user
How  can I help you?
assistant
I want to cancel my flight ticket. Can you please help me with that?
user
Sure. may I know your airport codes? Sorry, can you wait for a minute?
assistant
Ok.
user
Sorry to say that, there is no reservation found on your name.
assistant
Oh! It's ok no problem.
user
Thank you for reaching us.
assistant
Thank you for your information.
user