Hello.
user
Hello, How may I aid you the day?
assistant
I am Amy Johnson. Due to sudden demise of my great grandfather, I am not able to attend to my destination so, I want to cancel my recent reservation. Can you help me with that?
user
Sure, I am grateful to help you. Please wait for a minute.
assistant
Sure.
user
Thank you for being patient. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, no issue.
user
Thanks for communicating with us.
assistant
Thanks for your kind response.
user