Hello. I'm Scott Hall.
user
Hello. How can I assist you?
assistant
My holiday trip has been cancelled. So, I would like to cancel my reservation. Can you please help me with that?
user
Sure Hall, please wait a moment.
assistant
Sure, take your time.
user
Sorry to say that, there is no reservation found on your name.
assistant
Ok, no issues. Thank you for checking.
user
Thanks for reaching us.
assistant
You are welcome.
user