Hello.
user
Hello, do you need any help from us?
assistant
I would like to change my reservation due to some health issues, can you please help me out with that?
user
Sure, could I have your name please?
assistant
Thank you. Myself Ashley Johnson.
user
Ok, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to make changes further.
assistant
Ok, no issues. Anyway thank you for checking out.
user
You are welcome, have a great day.
assistant