Hello.
user
Hello. How may I assist you today?
assistant
Can you please help me in changing my existing reservation?
user
Sure, may I know your name?
assistant
My previous reservation has done with the name Karen Turner.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there are no active reservations on your given name to change.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for reaching our service.
assistant