Hello.
user
Hello, how may I be at your service?
assistant
I want to change my existing reservation. could you help me with that?
user
Certainly, I can help you with that.
assistant
Thank you.
user
May I know your name to check the reservation list and revert to you?
assistant
Justin Turner here.
user
Ok, please give me a moment.
assistant
Ok.
user
We could not find any active reservation by your name.
assistant
That's ok, no problem. Thank you for helping me.
user
Thank you for reaching us.
assistant