Hi.
user
Hello. How may I guide you at this moment?
assistant
Can you please help me to cancel my father's reservation? Yesterday night he met with an accident.
user
Sad to hear that, we do provide the cancellation services also. May I know your father's good name to check the database for finding reservation status?
assistant
His name is Matthew Gonzalez.
user
Wait a moment please, let me check the current status of your father's reservation and get back to you.
assistant
Sure, I am waiting for your response.
user
Sorry to inform you, there is no active reservation found with the name Matthew Gonzalez in our database to cancel it.
assistant
Not an issue, may be my brother have cancelled the reservation.
user
May be that is the reason I couldn't find your provided father's reservation.
assistant
Yes, anyway thank you for the information.
user
Thank you for utilising our service, keep utilise our service in future too.
assistant