Hello.
user
Hello. How may I assist you?
assistant
I am Katherine Walker. I just want to cancel my reservation, due to some problem with my friend. Can you help me out?
user
Sure, wait for a minute.
assistant
Ok.
user
Sorry, Walker  no reservation found on your name.
assistant
Oh! that's fine.
user
Thank you for approaching us.
assistant
Thank you for your help.
user