Hello.
user
Hello, how can I help you today?
assistant
I want to change my reservation, due to my Adventure trip has been postponed. Can you please help me with this?
user
Sure, may I know your name?
assistant
Sure, I am Jeffrey Hernandez.
user
OK, please wait a moment.
assistant
Sure.
user
Sorry to say, no reservation found with your name.
assistant
Ok, Thank you for providing information.
user
Thanks for reaching us.
assistant