Hi,.
user
Hello,. How may I help you today?
assistant
I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you help me?
user
Sure, please be on hold.
assistant
Ok.
user
May I know your name please?
assistant
My name is Gregory Harris.
user
Thank you for your time.
assistant
Ok.
user
Sorry, we found no reservation on your given name.
assistant
It's ok, no issues. Thanks for your prompt response.
user
Thank you for reaching us.
assistant