Hello.
user
Hello, how may I aid you?
assistant
I am Susan Thompson. I need to amend my reservation, can you help me out please?
user
I am glad to help you about that.
assistant
Thank you.
user
Sorry Susan, there is no active reservations under your name.
assistant
That's ok, no problem. Thank you for your information.
user
Most welcome, thank you for reaching out here.
assistant