Hi.
user
Hello, may I know your name please?
assistant
I am Christopher Roberts.
user
How can I serve you?
assistant
I made a reservation earlier to go for  shopping, but due to bad weather conditions I am unable to travel. Can you please help me in changing my reservation?
user
Sure, I will help you with that. Please wait.
assistant
Ok.
user
Sorry, there is no reservation found against your name.
assistant
Ok.
user
Thanks for contacting us.
assistant
Thank you for your response.
user