Hello, Brenda Hill here.
user
Hello Hill, how may I help you?
assistant
My house got flooded in recent floods. So I want to cancel my reservation.
user
Sure Hill, let me check the previous reservation on your name.
assistant
Ok.
user
Sorry Hill, I didn't find any reservation on your name in our data base.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant