Hi.
user
Hello.
assistant
I am Steven Hill.
user
How can I help you now?
assistant
Owing to an emergency, I need to change my reservation. Can you please help me with that?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
Please, give me a moment.
assistant
Ok.
user
Sorry to say that, there is no reservation found on your name in our records.
assistant
Ok, no issues. Thank you for your response.
user
Thank you for choosing us.
assistant