Hi.
user
Hello, what can I do for you today?
assistant
Owing to an emergency, I want to cancel my existing reservation.
user
Sure, I am here to help you. Can you mention your name to check further in our database?
assistant
Sure, Betty Walker here.
user
Please wait.
assistant
Sure.
user
 Sorry, no reservation found on your given name in our database to cancel it.
assistant
Ok, no worries at all. Thank you for your assistance.
user