Hello, Rebecca Perez here.
user
Hello, what can I do for you?
assistant
I would like to cancel my reservation due to sudden plan change in the trip, as our friends planned to go some other place this time, can you please help me by cancelling the ticket?
user
Sure. please wait a while Rebecca.
assistant
Sure, take your time.
user
Sorry to say there is no flight available on your name, Rebecca.
assistant
It's ok, no issue. Thank you for your service.
user
Have a nice day, Rebecca.
assistant