Hello, I'm Justin Taylor.
user
Hello. Welcome to flight booking agency Justin.
assistant
I would like to spend some more time with my family, so could you please change my existing reservation?
user
Sure, please wait a moment, I will check your previous reservation status.
assistant
Ok.
user
Thanks for your patience, there is no reservation found on your name.
assistant
That's ok, thank you.
user
Welcome, thanks for contacting us.
assistant