Hi.
user
Hello, how can I help you?
assistant
Owing an emergence, I want to change my existing reservation. Can you please help me with it?
user
Sure, I am here to help you. May I know your name please?
assistant
My name is Justin Thompson.
user
Ok, wait a minute please.
assistant
Ok.
user
Thanks for your time, sorry to say no reservation found with your name.
assistant
OK, no issues.
user
Thank you for choosing us, have a good day.
assistant
Thanks for the assistance.
user