Hello.
user
Hello. How may I assist you today?
assistant
I would like to cancel my reservation due to sudden change in the trip, as our friends planned to go some other places at this time, can you please cancel my ticket?
user
Sure, I will help you to cancelling your ticket, wait for a moment please to check your reservation status. May I know your name please?
assistant
Sure, my name is Robert Jackson.
user
Robert, in my database I did not found any reservation with your name. Anything else to help you.
assistant
Ok, I think it may not be booked properly, thank you for your service.
user
My pleasure, have a nice day.
assistant