Hi.
user
Hello. How may I help you today?
assistant
Owing to an emergency, I want to change my existing reservation.
user
Surre, I'll try to help you in changing an existing reservation.
assistant
Thank you.
user
Can I have your name to check the reservation list?
assistant
Sure, Jeffrey Taylor here.
user
Ok, please wait a minute I will get back to you with the present status.
assistant
Sure.
user
Sorry, there is no active reservation have been found under your name in our database to amend it.
assistant
Ok, no worries at all. Thank you for your information.
user
Thank you for availing us.
assistant