Hi.
user
Hello. How may I assist you now?
assistant
I need to cancel my ticket due to my health issue, can you help me?
user
Sure, I am glad to help you with that. Can I know your name to check your previous reservation?
assistant
I am Catherine Lewis.
user
Please be on hold to check.
assistant
Sure.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
That's ok. Thank you for help.
user
Thank you for reaching us, hope you have a great day.
assistant