Hello.
user
Hello. How may I assist you at this moment?
assistant
I want to change my existing reservation due to some personal problem. Can you help me in changing the ticket?
user
Sure, I am glad to help you with that.
assistant
Thank you.
user
Can you please provide your name to check your previous reservation?
assistant
Sure, I am Nicholas Scott here.
user
Please wait a moment to check.
assistant
Sure.
user
We regret to inform you that there is no reservation on your name in our records.
assistant
Ok, not a problem. Thank you for your valuable information.
user
Thank you for reaching to our services, have a great day.
assistant