Hello,.
user
Hello, how may I serve you?
assistant
 I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name?
assistant
I am George Rodriguez.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no problem.
user
Thank you for contacting us.
assistant
Thanks for the information.
user