Hello.
user
Hello, how may I serve you today?
assistant
Can you please help me to change my existing reservation?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
Myself Andrew Lewis.
user
Please wait a minute.
assistant
Sure.
user
Sorry, there is no active reservation on your name to change.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for contacting us.
assistant