Hello.
user
Hello. How can I assist you?
assistant
Owing an emergency, I want to cancel my reservation.
user
Sure, I will help you.
assistant
Thank you.
user
Can you please tell me your name?
assistant
My name is Donald Hill.
user
Sorry, no reservation found with your name to cancel your reservation.
assistant
That's ok, thank you for checking.
user
Welcome.
assistant