Hi.
user
Hello, how may I aid you today?
assistant
I just want to change my existing reservation, due to sudden demise of my grand mother.
user
Sure, I am here to help you out. Please provide me your name to check the reservation status.
assistant
Andrew Perez is my name.
user
Please allow me a moment.
assistant
Ok.
user
Sorry Andrew Perez, there is no flight reservation on your name in our database.
assistant
That's ok, thank you.
user
Andrew Perez, thank you for reaching us.
assistant