Hello.
user
Hello. How may I aid you?
assistant
Suddenly, my planned trip got cancelled due to some problems in the family, can you please help me to cancel my previous ticket?
user
Sure, I am here to help you out.
assistant
Thank you for considering my request.
user
May I know your name please?
assistant
My name is Steven Martinez.
user
Please give me a moment to check your reservation status.
assistant
Ok, take your time.
user
Sorry, there is no reservation found on your name in our records.
assistant
It's ok, not a problem with that. Anyways thank you for checking my ticket status.
user
Thank you for reaching us.
assistant
Welcome.
user