Hello.
user
Hello.
assistant
I am Rebecca Perez.
user
How can I help you?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me in cancelling my ticket?
user
Sure, please be on hold.
assistant
Ok.
user
There is no reservation found under your name, Perez.
assistant
That's ok, thank you for your information.
user
Thank you for choosing us.
assistant