Hello.
user
Hello, do you need any help from us?
assistant
Yes, I do need you to change my previous booking.
user
Sure, could I have your name please?
assistant
My name is Gregory Young.
user
Ok, please allow me a moment.
assistant
Sure, I will.
user
Thank you for waiting, there is no reservation with your name in our portal to make changes further.
assistant
Oh! That's ok. Thanks for your time.
user
You are welcome, have a great day.
assistant