Hello.
user
Hello.
assistant
I am Michael Jackson.
user
Michael, how may I aid you?
assistant
I would like to cancel my recent reservation, due to heavy rain fall. Could you please help me out?
user
Sure, please give me a moment to check your ticket status.
assistant
Ok, take your own time.
user
Sorry, no reservation is available by your name.
assistant
It's ok, no more issues. Thank you for checking.
user
Thank you for reaching us.
assistant