Hello.
user
Hello. How can I help you?
assistant
I would like to change my existing reservation as my cricket match got postponed, please help me out.
user
Sure, I will help you.
assistant
Thank you.
user
Can you please provide your  name to check the reservation status?
assistant
My name is Laura Taylor.
user
Please, wait for a while.
assistant
Sure, take your time.
user
Thank you for waiting. I am sorry to inform you that, there is no reservation found on your name to proceed for modification.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant