Hi.
user
Hello, How can I aid you?
assistant
I am Jacob Smith. Will you change my existing reservation? Because I am shifting my live concert program to other days.
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait a while.
assistant
Ok.
user
Thanks for waiting.
assistant
It's Ok.
user
Sorry Smith, there is no active reservation on your name.
assistant
Ok, thanks for the quick response.
user
Ok, thank you for reaching us.
assistant