Hi.
user
Hello.
assistant
I am Thomas Lopez.
user
How may I assist you at this moment?
assistant
There is an emergency case which came to hearing in court, so I have to plead the case. Can you please help me in changing my reservation?
user
Sure, I am here to help you. Please be on hold for a moment.
assistant
Sure.
user
Thomas Lopez, I didn't find any active reservation under your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for utilising our service.
assistant