Hello.
user
Hello. How can I aid you today?
assistant
I want to cancel my ticket as I am sick.
user
Sure, I will aid you with that. May I know your name for further process?
assistant
Charles young here.
user
Ok, please wait a moment.
assistant
Sure.
user
There is no previous reservation available under your name.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant