Hello.
user
Hello. How may I help you?
assistant
Can you help me to change my reservation which I had done last week?
user
Ok, may I know your name?
assistant
Ok, please check for the name Justin Thompson.
user
Ok, please wait a minute.
assistant
Ok, I will wait.
user
Sorry, there is no active reservation found under your name in our records.
assistant
Ok, that is not a problem. Thank you for the information.
user
Most welcome.
assistant