Hello.
user
Hello.
assistant
I'm Richard Lopez.
user
How can I help you?
assistant
My holiday trip has been cancelled. So, I would like to cancel my recent reservation which is under my name. Can you please help me with that?
user
Please wait a while, I will check the previous reservation on your name.
assistant
Sure, take your time.
user
There is no reservation on your name in our database.
assistant
Ok no issues. My brother might have cancelled my reservation. Anyways, thank you for checking.
user
Thank you for choosing us.
assistant