Hello.
user
Hello, do you need any help from us?
assistant
please help me to change my existing reservation.
user
Sure, could I have your name please?
assistant
Laura Robinson here.
user
Ok, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to make changes.
assistant
Ok, not an issue. Thank you for checking.
user
You are welcome, have a great day.
assistant