Hi.
user
Hello, how may I aid you?
assistant
I would like to cancel my recent reservation as my match got postponed.
user
Ok, please wait. I will check and  revert you.
assistant
Sure.
user
May I know your name to proceed?
assistant
I am William Miller.
user
Ok. We have gone through the database and there is no reservation found on your name.
assistant
Ok, thank you for the information.
user
Thank you for opting us.
assistant