Hello.
user
Hello. May I know, How can I serve you the better today?
assistant
I made a reservation earlier in the wrong date unknowingly, Can you please change my existing reservation?
user
Sure, I can change your ticket. Can you provide your name. So that, I will check your reservation status?
assistant
Sure, I am Elizabeth Smith.
user
Ok, please be on hold.
assistant
Sure.
user
Thanks for your time. Sorry Elizabeth Smith, there is no active reservation on your name to change it.
assistant
Ok, Thank you for providing information.
user
Thanks for choosing us.
assistant