Hello.
user
Hello. How can I help you?
assistant
Can you please change my recent reservation due to heavy snowfall?
user
Sure, I will help you to change your reservation. Please mention your name.
assistant
Thank you. My name is Mary Parker.
user
Sorry, no reservation found on your name to change your reservation.
assistant
That's Ok, thanks for your time.
user
Welcome, have a nice day.
assistant