Hello, I am Michelle Thompson.
user
Hello, how may I help you?
assistant
Due to sudden demise of my grand mother, I want to cancel my reservation. Can you please help me?
user
Sure, I am here to assist you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your valuable time, There is no active reservation found in your name.
assistant
It's ok, thank you for your kind information.
user
Thank you for choosing us, have a good day.
assistant