Hi.
user
Hello. How can I help you today?
assistant
Please help me to change my recent reservation.
user
Sure, I am happy to help you with that. May I know your good name to check your reservation status?
assistant
Pamela Edwards.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry to say that, we have not found any active reservation on your name in our records.
assistant
Thank you for your information.
user
Thank you for choosing us.
assistant