Hello.
user
Hello. How may I guide you at this moment?
assistant
Actually my Snooker's competition is postponed, so that I want to cancel my recent reservation. Can you help me?
user
Sure, I will help you with that.
assistant
Thank you.
user
Can I know your name to check your previous reservation status?
assistant
Ok, I am Stephen Turner.
user
Please be on hold.
assistant
Sure.
user
We regret to tell you that, there is no reservation found on your name in our records.
assistant
That's fine, no problem. Thank you for your valuable time.
user
Thank you for reaching us, have a great day.
assistant