Hello.
user
Hello, how can I assist you for the day?
assistant
I want to cancel my ticket due to snow storm in my place.
user
Sure, I am here to help you.
assistant
My name is Rachel Mitchell.
user
Please wait for a moment.
assistant
Ok.
user
Sorry, we found no reservation on your given name.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant