Hello.
user
Hello. How may I serve you at this moment?
assistant
Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?
user
Sure, may I know your good name please?
assistant
My name is Mary Turner.
user
Ok, please wait for few minutes.
assistant
Ok, I will wait.
user
There is no recent reservation found on your name in our records.
assistant
Anyway, thanks for the information.
user
Thank you for reaching us.
assistant