Hello.
user
Hello. How may I help you out?
assistant
Can you please help me to cancel my recent ticket? Because I am unable to catch the flight due to some other important work.
user
Sure, I will help you in cancelling the ticket. May I know your name please?
assistant
Thank you. My name is Cynthia Lee.
user
Sorry, there are no reservations found.
assistant
It's ok, not an issue with that. Thanks a lot for the information.
user
Thank you for reaching us.
assistant