Hello.
user
Hello. How may I assist you at this moment?
assistant
Due to my health problem I want to cancel my recent reservation, can you please help me to cancel my reservation?
user
Sure, I will help you with that.
assistant
Thank you.
user
Can I know your name to check your previous reservation?
assistant
My name is Ashley Scott.
user
Please be on hold to check.
assistant
Sure.
user
We regret to inform you that there is no reservation found on your name in our records.
assistant
No problem, thank you.
user
Thank you for reaching us, have a great day.
assistant