Hi.
user
Hello, how can I assist you?
assistant
  I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
user
Sure, we are glad to help you. Can I have your good name?
assistant
Emily Hill here.
user
Sorry, there is no active reservation on your name in our records.
assistant
No issue, thanks for the information.
user
Thank you for choosing us.
assistant