Hello.
user
Hello.
assistant
I am Helen Walker.
user
How may I help you?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, I am happy to help you to change the ticket details. Can you please give me a minute?
assistant
Ok.
user
Sorry to intimate you that, I have not found any active reservation with your name to change the details.
assistant
Ok, no issues. Thank you for your help.
user
You are welcome. Thank you for reaching us.
assistant