Hello.
user
Hell, how may I assist you today?
assistant
Due to some health issues, I would like to change my existing reservation. Please help me out.
user
Sure, may I know your name?
assistant
My name is Alexander Martinez.
user
Please wait a moment.
assistant
Sure, take your time.
user
Sorry, there are no active reservations on your name to change.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching our service.
assistant