Hi.
user
Hello, how may I assist you?
assistant
As my plan to surprise my mother on her birth day cancelled due to my holidays got cancelled. Can you help me to cancel my reservation?
user
Sure, may I know your name?
assistant
I am Kenneth Lopez.
user
Sorry, there is no reservation found with your name.
assistant
Ok, no problem.
user
Thank you for availing us.
assistant
Thanks for your help.
user