Hello.
user
Hello. How can I aid you?
assistant
I am trying to cancel my recent ticket because I am suffering from some health issues. So I can't travel at this time. Can you please help me?
user
Sure, I will do that for you. Could you please provide me your name?
assistant
Sure, my name is Frank Gonzalez.
user
Please wait for a moment, I will check your reservation status and get back to you.
assistant
Ok, take your own time.
user
Frank, I did not find any reservation by your name in our database.
assistant
Oh! It is so sad to hear from your end. Anyways thank you for searching.
user
You are welcome and thank you for choosing us.
assistant