Hello.
user
Hello. How may I assist you today?
assistant
My friend has booked a ticket with my name for a wrong destination. Can you help me in changing my existing reservation?
user
Sure, I will help you. May I know your name for checking previous reservation?
assistant
My name is Nicole Williams.
user
Ok, please wait a moment.
assistant
Sure.
user
No previous reservation available on your name Nicole Williams.
assistant
That's fine, thank you for the information.
user
Do you want to know any thing else from us?
assistant
No, thank you.
user
Thank you for contacting us, have a good day.
assistant