Hi.
user
Hello.
assistant
I am Jacob Smith.
user
How may I guide you today?
assistant
I want to change my existing reservation due to postpone of my exams so, can you please help me in changing my reservation?
user
Sure, I am oblige to help you with that. Please wait a moment to check your previous reservation status.
assistant
Sure.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
Not a problem, thank you for the information.
user
Thank you for reaching to our services, hope you have a great day.
assistant