Hello, I am Kevin Wright.
user
Hello, how may I be of your service?
assistant
Can you help me in changing my existing reservation as my exams got postponed to another dates?
user
Sure, please wait a moment I will check and get back to you.
assistant
Sure.
user
Thanks for waiting, there is no reservation found by this name.
assistant
Not an issue, thank you for the information.
user
Thanks for reaching us, have a nice day.
assistant