Hi.
user
Hello, how may I assist you for today?
assistant
As my tour got postponed I want to change my reservation, can you help me with it?
user
Sure, could you please provide your name to check the details of your reservation?
assistant
Yes, you can call me as Stephen Hill.
user
Ok, please wait a moment.
assistant
Ok.
user
Sorry to say, no details found regarding your reservation.
assistant
That's ok, thank you for the information.
user
Thanks for reaching us, have a nice day.
assistant