Hi.
user
Hello, how may I serve you?
assistant
I want to cancel my flight reservation as my father is unwell, can you please help me?
user
I am here to help you with your concern.
assistant
Thank you.
user
May I know your good name please?
assistant
I am Jason Brown.
user
Wait a while.
assistant
Sure.
user
 Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant