Hi.
user
Hello. How may I assist you today?
assistant
Can you help me in cancelling the ticket?
user
Sure, I am here to help you with that. May I know your name?
assistant
I am Katherine Thomas.
user
Ok, wait for a minute.
assistant
Sure.
user
Sorry to say that, there is no reservation found on your name in our records.
assistant
Ok, not a problem.
user
Thank you for consulting us.
assistant
Thank you.
user