Hello.
user
Hello.
assistant
I want to cancel my recent reservation.
user
Sure, can I know your name please?
assistant
Yes. My name is James Adams.
user
James can you please wait a moment?
assistant
Sure.
user
Sorry there is no reservation found under your name.
assistant
It's OK. Thank you for your response.
user
Thank you for contacting us, have a good day.
assistant