Hi.
user
Hello. How may I help you at this minute?
assistant
Can you help me to cancel my reservation?
user
Sure, I am glad to help you with that.
assistant
Thank you.
user
Can I have your name?
assistant
I am Jason Perez.
user
Please wait for a minute.
assistant
Sure.
user
Sorry to say that, there is no reservation found on your name in our records.
assistant
No problem, thank you for checking.
user
Thank you for approaching us.
assistant