Hi.
user
Hello, how may I serve you today?
assistant
Can you please help me in cancelling my reservation?
user
Sure, may I know your name to check the reservation?
assistant
I am Anthony Carter.
user
Ok, please wait for a minute.
assistant
Ok.
user
Sorry, we couldn't find a reservation on your name to cancel.
assistant
Ok, no problem. Thank you.
user
Thank you for contacting us.
assistant