Hello.
user
Hello, how can I assist you?
assistant
Donna Evans on this side. I was planning to change my existing reservation now due to some office work. Can you help me?
user
Sure, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, there was no reservation found on your name.
assistant
Oh! That's very disappointing to know form your side. Anyways, thank you for checking.
user
Thank you for choosing us.
assistant
You are welcome.
user