Hello.
user
Hello. How may I assist you?
assistant
I am Carol Adams. I am planning to change an existing reservation, due to health issue. Can you please change my reservation?
user
Sure, please wait for a moment to check your details.
assistant
Sure, I will wait.
user
Sorry to say, no reservation found on your name.
assistant
That's fine. Thank you for your service.
user
You are welcome.
assistant