Hi.
user
Hello, How can I serve you?
assistant
Owing to an emergency I need to change my existing reservation, can you please help me with this?
user
Sure, May I know your name?
assistant
I am Kathleen Carter.
user
Please wait a moment.
assistant
Sure.
user
Sorry, No reservation found on your name.
assistant
It's ok, thank you for searching.
user
Thank you for opting us.
assistant