Hi.
user
Hello. How can I help you today?
assistant
Myself Brian Robinson. Owing an emergency, I want to cancel my reservation. Can you please help me?
user
Sure, I will help you to cancel your reservation.
assistant
Thank you.
user
Give me a moment. Sorry, there is no reservation found on your name to cancel.
assistant
It's ok, thank you for checking.
user
Welcome.
assistant