Hello,.
user
Hello, how may I oblige you today?
assistant
I am Laura Walker. Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, we found no reservation on your given name.
assistant
OK, no issues. Thanks for the information.
user
Thank you for reaching us.
assistant