Hi.
user
Hello, how may I abet you today?
assistant
I would like to cancel my recent reservation. As budget was very high for our planned trip and we are not able to  arrange our budget, so can you help me with this?
user
May I know your good name?
assistant
My name is Stephen Jones.
user
Please wait.
assistant
Ok.
user
Thank you for waiting, there is no reservation found on your name.
assistant
No problem, thank you.
user
Thank you.
assistant