Hi.
user
Hello.
assistant
Emily Lopez here.
user
Lopez, how can I assist you?
assistant
Can you please help me out in cancelling my recent reservation? As my health is not in good position to do journeys.
user
Sure, I will help you in cancelling your reservation. Please wait for sometime, I will check your reservation status and get back to you.
assistant
Sure, I'll wait for your response.
user
Lopez, I have not found any reservation by your name in our database.
assistant
Oh! That's ok, thank you for giving the information.
user
You are welcome and thank you for contacting us.
assistant