Hello.
user
Hello, how can I aid you?
assistant
I would like to change my reservation, as my exams postponed to some other dates. Can you please help me out with that?
user
Sure, I can help you with that. May I know your good name please?
assistant
Thank you. Myself Kathleen Moore.
user
Ok, please wait for a while.
assistant
Sure, I will wait for your response.
user
Kathleen Moore, there is no active reservation found under your name to do changes in that.
assistant
Ok, no problem. Anyway thank you for checking out.
user
Thank you for choosing us.
assistant