Hi, Nicole Nelson here.
user
Hello Nicole, how can I assist you?
assistant
Due to heavy rains in my existing location, I want to change my reservation.Could you help me?
user
Sure, please give me a moment to check.
assistant
Sure, take your time.
user
Sorry, we could not find a reservation by your name.
assistant
That's fine, not an issue.
user
Thank you for contacting us.
assistant
Thank you for your quick response.
user