Hello.
user
Hello. How can I assist you today?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, may I know your name to check for the previous reservation?
assistant
My reservation was done under the name John Williams.
user
John, there is no reservation found under your name.
assistant
That's ok, not an issue. Anyways, thank you for the information.
user
You are welcome. Thank you for contacting us.
assistant