Hello.
user
Hello, how can I help you today?
assistant
I want to change my existing reservation. Can you please help me in that?
user
Sure, can I have your name please?
assistant
Sandra Garcia here.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
Ok, not an issue. Thank you for checking.
user
Thank you for reaching us.
assistant