Hello.
user
Hello. How may I assist you?
assistant
Yes, can you help me to change the flight ticket I did recently?
user
Sure, I am here to help you out with that. May I know your name to check your previous reservation status?
assistant
Ok, please check in your records for the name Alexander Jones.
user
Ok, please be on hold for a moment.
assistant
Ok, please take your own time. I will wait.
user
Sorry Jones, we couldn't find any reservation under your name in our records.
assistant
That's ok, not a problem. I will check my mails for more information. Thank you for assisting me.
user
Thank you for choosing us.
assistant