Hi.
user
Hello, how may I aid you from my end?
assistant
I want to change my reservation due to health problem, can you help me?
user
Sure, I am here to help you out. Please send me your name to check the previous reservation on your name.
assistant
Myself Pamela Brown.
user
Sorry, there is no reservation found on your name in our database.
assistant
No problem, thanks for checking.
user
Thank you for reaching us.
assistant