Hello, I am Timothy Mitchell.
user
Hello, how can I aid you?
assistant
Due to heavy snow storms, I want change my reservation. Can you help me with it/.
user
Sure, please wait a while I will check and let you know.
assistant
Sure.
user
Thank you for waiting. Sorry, we did not found any reservation based on your given name.
assistant
Not a problem. Thank you, for the support.
user
Thank you for reaching us.
assistant