Hi.
user
Hello. How can I aid you?
assistant
I would like to cancel my flight reservation as I am unwell, can you please help me?
user
I am glad to help you with your concern.
assistant
Thank you.
user
Can you please provide me the name to check for the status?
assistant
I am Ruth Green.
user
Please be on hold, I will get back to you in a minute.
assistant
Sure.
user
Thank you for waiting. Sorry, there is no active reservation have been found under your name in our database to cancel it.
assistant
Not an issue. Anyway, thank you for checking.
user
Thank you for reaching us.
assistant