Hello.
user
Hello, how may I help you?
assistant
Due to personal issues, I would like to change my existing reservation. Can you help me?
user
Sure, I will help you. Please provide your name to check the status of reservation.
assistant
My name is Susan Gonzalez.
user
Susan, no reservation has been found on your name.
assistant
Its ok, thank you for the information.
user
Thank you for approaching us.
assistant