Hello.
user
Hello. How may I assist you?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please help  me out?
user
Sure, I am here to help you out. May I know your name please?
assistant
My name is Samantha Adams.
user
Samantha Adams, we haven't found any reservation under your name in our database.
assistant
That's ok. Anyways, thank you.
user
Thank you for choosing us.
assistant