Hi.
user
Hello, how may I be at your service today?
assistant
Could you please change my existing reservation due to postpone of my exams?
user
May I know your name please to check the status of your reservation?
assistant
My name is Rachel Harris.
user
Sure, please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
Not a problem, thank you for checking.
user
Thank you for reaching us.
assistant