Hello, I am Alexander Edwards.
user
Hello, how may I aid you?
assistant
Due to some emergency, I would like to cancel my recent reservation.
user
Sure, can you give me a moment? I will find your ticket in our records.
assistant
Ok.
user
There is no reservation showing on your name. Sorry for the inconvenience.
assistant
That's ok, thank you.
user
Ok, no issues, thank you for reaching us.
assistant
Welcome.
user