Hello. I am Frank Young.
user
Hello, how can I guide you for today?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure, I will wait for your information.
user
Sorry, there is no reservation found under your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for contacting us, have a nice day.
assistant