Hello.
user
Hello. How may I guide you today?
assistant
I want to cancel my reservation, due to some health problems I am unable to travel those dates, can you please cancel my reservation?
user
Sure, I will help you.
assistant
Thanks.
user
Please provide your name to check your reservation status.
assistant
Sure, my name is Sarah Lopez.
user
Sorry to inform you that Lopez, there is no reservation found with your name in our records.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for approaching us, have a great day.
assistant