Hello.
user
Hello. How can I assist you today?
assistant
I will be cancelling my reservation today, as my neighbour died suddenly. Can you help me?
user
Very say to hear that, can you please provide me your name for checking your reservation status?
assistant
Sure, my name is Susan Lee.
user
Lee, can you please wait for a while?
assistant
Sure, take your own time to check.
user
Thank you. Sorry Lee, I have not found any reservation by your name.
assistant
Ok, no problem. thank you for assisting me with your services.
user
Thank you for reaching us and take care.
assistant
Most welcome.
user