Hello.
user
Hello. How may I help you?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.
user
Sure, let me know your name?
assistant
Sure, myself Jerry Perez.
user
I have found your reservation, can I proceed cancel it?
assistant
That's great, please proceed with cancelling.
user
Your ticket is cancelled.
assistant
Thank you for your help.
user
Thank you for reaching us, have a nice day.
assistant