Hello, I am Samuel Johnson.
user
Hello, how may I support you?
assistant
I want to postpone my trip due to an emergency. Can you aid me in doing some changes in my existing reservation?
user
Sure, please allow me a moment to check the reservation list and revert you.
assistant
Sure, take your time.
user
Thanks for waiting, we could not find any reservation active by the name you provided.
assistant
No issues. Thank you for checking.
user
Thank you for consulting us.
assistant
You are welcome.
user