Hello.
user
Hello. Is there any help that you are expecting from my side?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, may I know your name please?
assistant
Thank you for that. Myself Nancy Lee.
user
Please give me a moment.
assistant
Sure, take your time.
user
Sorry, there is no reservation found for the user name in our data base to cancel it.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
You are most welcome and thank you for reaching us.
assistant
Most welcome.
user