Hello.
user
Hello. How may I assist you?
assistant
I want to change my existing reservation due to bad weather condition, can you please help me with that?
user
Sure, I am here to help you out. May I know your name please?
assistant
My name is Rachel Wright.
user
Wait a moment please.
assistant
Sure.
user
Rachel Wright, we haven't found any reservation under your name in our database.
assistant
Not an issue, thank you.
user
Thank you for choosing us.
assistant