Hello.
user
Hello, how may I assist you?
assistant
I am Deborah Young.
user
Nice to meet you Deborah Young.
assistant
My husband and I are planning a cruise to Galapagos Islands. One of our family member is hospitalized, so we are unable to travel that trip. Can you please help me with cancelling my ticket?
user
Sure, Please hold on.
assistant
Sure, take your time.
user
Thank you for your valuable time.
assistant
It's alright.
user
No reservation found on your name.
assistant
Ok, thank you for your immediate response in searching.
user
Thank you for reaching us, have a nice day.
assistant
Welcome.
user