Hello. I am Janet Hernandez.
user
Hello, may I know your name please? Ok, how can I provide assistance to you?
assistant
As my exam scheduled has been postponed, I would like to change my existing reservation. Could you help me in changing my existing reservation?
user
Sure, we are here to help you only. Please wait, I will go through your reservation and update to you.
assistant
Ok.
user
As you mentioned you made a reservation but, we did not find any reservation on your name.
assistant
Ok, no issues. Thanks for your service.
user
Thanks for reaching us.
assistant