Hi.
user
Hello, how can I guide you for today?
assistant
 I want to cancel my reservation because I was having interview, but I am not fully prepared, can you please help me?
user
May I know your name?
assistant
Scott Turner here.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok.
user
Sorry, there is no reservation found under your name.
assistant
That's ok, thank you for your help.
user
Thank you for contacting us, have a nice day.
assistant