Hi.
user
Hello. How may I guide you today?
assistant
Due to the heavy rains I am planning to change my reservation to new travelling dates, can you help me over that?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, I am Anna Thompson.
user
I am sorry to say that there is no reservation found under your name.
assistant
It's ok, thanks for your information.
user
Thank you.
assistant