Hi.
user
Hello.
assistant
This is Carolyn Jones.
user
How can I help you?
assistant
I want to change an existing reservation due to postpone of my exams. Can you please help me in that?
user
Please wait a moment.
assistant
Ok.
user
Sorry, no reservation found by your name.
assistant
Ok, not an issue.
user
Thanks.
assistant
Thank you for giving information.
user