Hello.
user
Hello. How may I assist you?
assistant
Actually my Final Examination is postponed so that I want to change my existing reservation. Can you help me?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, I am Richard Wilson.
user
Richard, no reservation has been found on your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for choosing us.
assistant