Hello.
user
Hello, how may I serve you today?
assistant
I want to change my existing reservation. Could you help me with that?
user
Sure, we are here to help you. May I know your good name please?
assistant
Angela Carter.
user
Please wait a minute.
assistant
Ok.
user
Sorry, there is no active reservation on your name to change.
assistant
That's ok, no problem. Thank you.
user
Thank you for availing us.
assistant