Hello, I am Melissa Baker.
user
Hello, how can I best support you now?
assistant
Due to an emergency meeting, I want to cancel my reservation. Can you help me with it?
user
Sure, I can help you in cancellation.
assistant
Thank you.
user
Please wait for a couple of minutes.
assistant
OK.
user
Thanks for your time. Sorry o inform that, there is no active reservation found on your name.
assistant
No problem, thank you for the information.
user
Thanks for opting us, have a nice day.
assistant