Hello.
user
Hello, how may I help you today?
assistant
Can you help me to change my recent reservation because my trip dates are postponed, can you help me?
user
Sure, I am here to help you with this. May I know your good name please?
assistant
I am Scott Mitchell.
user
Ok, wait for a moment please.
assistant
Sure.
user
Sorry Scott, there is no active reservation has found on your name to change it.
assistant
It's ok, not a problem, thank you.
user
You are welcome.
assistant