Hello.
user
Hello. How can I aid you?
assistant
Shirley Rodriguez here. Could you change my reservation?
user
Sure, I will help you in changing your reservation. Please allow me a moment to check for your reservation status.
assistant
Sure.
user
Thank you for waiting. Here, there is no active reservation have been found under your name in our database to amend it.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant