Hi.
user
Hello. How may I help you at this moment?
assistant
I want to change my reservation, can you help me with that?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
May I know your name?
assistant
Sure, Emma Edwards here.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
Ok, no issues. Thank you.
user
Thank you for approaching us.
assistant