Hello, I am Thomas Moore.
user
Hello, how can I help you today?
assistant
I want to change my existing reservation due to some issues, can you please help me with that?
user
Sure, I am here to help you. Please wait for a while, I will check your reservation.
assistant
Sure.
user
Thank you for your time, there is no active reservation found on your name.
assistant
Ok, not an issue.
user
Thank you for reaching us.
assistant
Thank you for your information.
user