Hello.
user
Hello, what can I do for you today?
assistant
I am Mary Taylor, I want to cancel my reservation as my plan to meet my grand father at New York is cancelled. Can you help me to cancel my reservation?
user
Sure, may I know your good name please?
assistant
I already provided the name.
user
Ok, Please wait for a moment.
assistant
Sure.
user
Sorry, there is no active reservation found on your name,.
assistant
Thank you for the information.
user
Thanks for connecting us, have a great day.
assistant