Hello.
user
Hello. How may I assist you?
assistant
Owning to an emergency. I want to change my existing reservation. Can you help me?
user
Sure, I will help you. For checking your reservation status, may I know your name?
assistant
Thank you. I am Deborah Perez.
user
Sorry Perez, I did not find any reservation under your name in our database.
assistant
Ok, not an problem. Thank you for your information.
user
You are welcome and thank you for reaching us.
assistant