Hi.
user
Hello, how may I support you?
assistant
Owing for an emergency, I would like to cancel my flight reservation. Can you please help me out?
user
Sure, we are glad to help you. Can you please let me know your good name?
assistant
My name is Betty Jones.
user
Sorry, we did not find any active reservation on your name in our data.
assistant
Not an issue. Anyway, thank you for checking.
user
Thank you for contacting us.
assistant