Hi.
user
Hello, how may I assist you?
assistant
Would it be possible to change my reservation, which I have done with my name?
user
Sure, may I know your good name please?
assistant
My name is Kevin Carter.
user
Please wait for a moment.
assistant
Ok.
user
Sorry, there is no reservation found on your name in our database to change.
assistant
That's ok, thank you for the response.
user
Thank you for approaching us.
assistant