Hi.
user
Hello, how may I help you?
assistant
Susan Mitchell here.
user
Nice to meet you Susan.
assistant
I want to change my existing reservation due to my grand father health, will you help me on that?
user
Sure Susan, give me a moment.
assistant
Sure.
user
Sorry to say this Susan, we could not find a flight ticket under your name.
assistant
Ok, That's fine. Thank you for your response.
user
You are welcome. Have a good day.
assistant