Hi.
user
Hello, how can I guide you for today?
assistant
Jerry Brown here. Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
Sure, I will help you with that Jerry Brown.
assistant
Ok.
user
Sorry to say this Jerry Brown, there is no active reservation with your name to change the reservation.
assistant
That's ok, no issues. Thank you.
user
You are welcome, thank you for reaching us.
assistant