Hi.
user
Hello. How may I assist you?
assistant
 I want to cancel my recent reservation, because I want to travel  with my friends by road.
user
Sure, I am here to help you out. May I know your name please?
assistant
Jason Walker is my name.
user
Wait a moment please.
assistant
Ok.
user
Jason Walker, we haven't found any reservation under your name in our database.
assistant
That's ok, thank you.
user
Thank you for choosing us.
assistant