Hello.
user
Hello, how can I aid you for today?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
user
I am here to help you about that, can you please let me know your name to check the reservation status in our booking list under your name?
assistant
Michael Hall.
user
Sorry Michael Hall, there is no active reservation under your name in our booking list.
assistant
That's ok. Anyways, thank you.
user
You are welcome, thank you for reaching us.
assistant