Hello.
user
Hello, how may I guide you at this moment?
assistant
Due to some health issue, I am unable to travel. Can you please change my existing reservation?
user
Sure, I am gleeful to assist you. Please wait for a few minutes.
assistant
Sure.
user
To proceed further, we need your name.
assistant
Sure, I am Jessica Scott.
user
Sorry to say that, no reservation was found on your name to change.
assistant
Ok, Thank you for your help.
user
Thank you for visiting us.
assistant