Hello.
user
Hello, how may I serve you?
assistant
Owing to an emergency I had to request for change reservation. Can you please help me to change an existing reservation?
user
Sure, please wait for a minute. May I know your name?
assistant
My name is Andrew Rodriguez.
user
There is no reservation found with your name.
assistant
That's ok,. Thanks for your information.
user
Thank you for availing us.
assistant