Hello, Jessica Young here.
user
Hello Jessica, how can I assist you?
assistant
In my hospital there is an urgent surgery, so, I would like to cancel my reservation, can you do it for me?
user
Sorry to inform you, there is no reservation found with your name. It seems your reservation has already been cancelled.
assistant
Ok, I think my ticket is not reserved properly while I am booking.
user
Yes, may be.
assistant
Anyways, thank you for quick response.
user
Most welcome.
assistant