Hello, I am Emily Anderson.
user
Hello. How can I aid you?
assistant
I want to cancel my ticket due to heavy snow fall. Can you please give assistance to me?
user
Sure we are here to help you out. Please wait a while.
assistant
Ok.
user
We didn't found found any reservation by this name.
assistant
That's ok, not an issue. Thank you for the information.
user
Thank you for consulting us.
assistant