Hello.
user
Hello. How may I assist you?
assistant
Due to sudden health issue, I am not able to travel in a flight on those date that I want to travel. So, I would like to change my reservation. Can you please help me out with that?
user
Yes, can you tell me your name for checking?
assistant
Sure, I have reserved on the name of Kimberly Robinson.
user
Give me a moment.
assistant
Sure.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.
user
Thank you for contacting us.
assistant
Welcome.
user