Hi.
user
Hello, how may I aid you?
assistant
Owing to an emergency, my live concert got postponed, so I want you to change my existing reservation.
user
Sure, may I know your name ?
assistant
Sure, Katherine Jackson here.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to inform you that, there is no reservation found as per your name in our database.
assistant
Ok, no worries at all.
user
Thank you for reaching us with a query.
assistant
Thank you for your assistance.
user