Hello.
user
Hello, how may I help you?
assistant
I am Jonathan Jones, want to change my reservation dates as I have some urgent meeting in my office on my previous trip dates. Please can you help me in this?
user
Sure, please wait for a while.
assistant
Ok.
user
Sorry Jones, there is no active reservation found with your name in our records.
assistant
That's fine, thank you.
user
Most welcome.
assistant