Hello.
user
Hello, how best I can aid you now?
assistant
I would like to change my reservation which is under my name, as my business meeting has been postponed. Can you please help me with that?
user
Sure, I am glad to help you. On what name, you have done the reservation?
assistant
Reservation has been done under the name Matthew Young.
user
Ok, please allow me a few minutes.
assistant
Sure, take your time.
user
Thank you for waiting, we are sorry to inform you that no reservation was found on your name to change.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for choosing us.
assistant
You are welcome.
user