Hi.
user
Hello, how may I aid you today?
assistant
 I have to cancel my flight ticket that I unable to travel to meet my sister that she came to meet me, can you help me in that one?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
Sure, my name is Gregory Evans.
user
Please wait a moment.
assistant
Sure.
user
Thank you for being patience.No reservation was found on your given name.
assistant
Ok, not an issue. Thank you for your service.
user
Thank you for reaching us.
assistant