Hello.
user
Hello. How can I aid you today?
assistant
I want to change my existing reservation due to some technical issues. Can you help me in doing that?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know the name on which the ticket has been reserved formerly?
assistant
Sure, Nancy Green here.
user
Ok, hold on for a moment. Let me check.
assistant
Sure.
user
Sorry Nancy Green, there are no flights reserved on your given name formerly.
assistant
Ok, no problem. Thank you for your quick response.
user
Welcome, thank you for choosing us. Have a great day.
assistant