Hi.
user
Hello, how can I help you today?
assistant
I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
user
I am here to help you. Sure, can you please let me know your name to check with the reservation status in our database?
assistant
Betty Parker here.
user
Thank you for sharing your name. Please allow me 2-3 minutes.
assistant
Ok.
user
Sorry, there is no active reservation found under your name to amend.
assistant
That's ok, thank you for your help.
user
Thanks for reaching us.
assistant