Hello.
user
Hello, how can I assist you?
assistant
I want to change my existing reservation, can you please help me with this?
user
Sure, I am here to help you. Please mention your name to proceed further.
assistant
I am Scott Brown.
user
Ok, please wait for a while.
assistant
Sure.
user
Thank you for your time, There was no reservation found on your given name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for contacting us.
assistant