Hi.
user
Hello, how can I serve you?
assistant
Due to bad weather I got high fever so, I want to cancel my reservation. Can you help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
My name is Amy Anderson.
user
Please wait for a while.
assistant
Ok.
user
Thanks for your time, there is no reservation found in your name.
assistant
No problem, thank you for your information.
user
Thank you for choosing us.
assistant