Hello. I am Brian Smith.
user
Hello, how can I help you?
assistant
I have a planned a trip to travel America to see the Golden Gate Bridge, but, on an urgent in my office work, I need to cancel the ticket. Will you please help me with that?
user
Sure, just hold on.
assistant
Ok, take your time.
user
Sorry to inform you, there is no reservation with your name in our database.
assistant
It's ok fine. Thank you for your information.
user
My pleasure.
assistant