Hello, I am Helen Young.
user
Hello Helen, how may I aid you?
assistant
I want to cancel my ticket due to an emergency. Can you help me?
user
Sure, I am happy to help you. Please wait, I have to check your reservation status first.
assistant
Sure, take your time.
user
Helen, I have not found any reservation under your name in our database.
assistant
No issues. Thank you for checking.
user
You are most welcome and have a nice day.
assistant
You are welcome.
user