Hi.
user
Hello. How may I assist you?
assistant
I want to cancel my reservation which is done recently due to some problems, can you please help me?
user
Sure, I am glad to help you in that. May I know your name to check your reservation status?
assistant
Sure, my name is Frank Lee.
user
Ok, please wait for a moment.
assistant
Sure, I will wait.
user
Sorry Lee, we couldn't find any reservation on your name in our records to cancel.
assistant
Ok, not an issue. Thank you for your service.
user
Thank your for approaching us.
assistant