Hello.
user
Hello, how can I help you?
assistant
I am Robert Jackson, I want to cancel my reservation due to ill health.
user
Sure, I am happy to help you. Please wait for a moment.
assistant
Ok, sure.
user
I am unable to find your ticket booking to cancel your ticket.
assistant
It's ok, anyway thank you for the information. Have a nice day.
user
Thank you for reaching us, have a nice day.
assistant