Hello.
user
Hello, how may I help you?
assistant
Barbara Green here. I want to cancel my ticket as I am sick.
user
Sure, can I know your name?
assistant
I mentioned my name.
user
Ok, please wait.
assistant
Sure.
user
Sorry Barbara, there is no active reservation found with your name in our records.
assistant
No problem, thank you.
user
Most welcome.
assistant