Hello.
user
Hello, how can I aid you?
assistant
I am Emma Martin, I need to cancel my recent reservation due to heavy rainfall from couple of days. Could you please help me?
user
Sure, we are here to help you. Please give me a moment to track your details.
assistant
Sure.
user
Sorry Emma, there is no reservation found on your name to cancel.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant