Hello.
user
Hello. What assistance do you need from our agency?
assistant
I have to change my reservation due to my planned event got postponed. So please help me with that.
user
Sure, I can help you in changing the ticket details. Can you please tell me your name to check the ticket status?
assistant
Thank you. Please check the reservation with my name Linda Gonzalez.
user
Ok, can I put the conversation on hold for a while?
assistant
Sure, take your time.
user
Sorry to intimate you that, there is no reservation with your name in our portal to change the ticket details.
assistant
Oh! It may  not be booked properly while booking due to server issues. Anyway, thank you for your time.
user
Most welcome. Thank you for approaching us.
assistant
Most welcome.
user