Hello.
user
Hello, how may I help you?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Ok, may I know your name to check your reservation?
assistant
Thank you. Myself Steven Moore.
user
Sorry, there is no reservation found on your name to cancel it.
assistant
Oh! It may not be booked properly while booking due to server issues. Anyway, thank you for your time.
user
Thanks for reaching us.
assistant
Most welcome.
user