Hello,.
user
Hello, how can I best serve you?
assistant
Yesterday, I made a reservation to travel Boston with a direct flight, but your agent misplaced it with a connecting flight. So, I need to change my reservation. Can you help me?
user
Sure, I can change your reservation right now.
assistant
Thanks for your response.
user
Before that I need to know your good name please?
assistant
Ok, Mary Allen is my name.
user
Ok, Please stand by I will check and revert to you.
assistant
Sure, take your own time.
user
Sorry to say that there is no active reservation found on your name to change it.
assistant
It's ok, I will check with another airlines. May be it will reserved there. Thanks for your response.
user
Thanks for consulting us, wish you a great day.
assistant