Hello.
user
Hello, how may I aid you?
assistant
My holiday vacation has been  postponed, can you please help me for changing the existing reservation?
user
Sure, could you please provide your name to check your reservation status?
assistant
Sure, my name is Brenda Baker.
user
Ok, please hold on for a moment.
assistant
Sure.
user
Sorry to say, there is no reservation on your name in my website.
assistant
No problem, thank you.
user
Thank you for reaching us, have a nice day.
assistant