Hello.
user
Hello,.
assistant
I am Sandra Clark.
user
How may I help you?
assistant
I need to change my existing reservation as my bank exams got postponed, Can you please help me with that?
user
Sure, please hold on. I will check in the reservation list and let you know the current status.
assistant
Sure.
user
Thanks for holding on, there is no active reservation found on your name.
assistant
Ok, no problem. Thanks for your information.
user
Thanks for approaching us, hope to serve you again.
assistant