Hello.
user
Hello, how may I assist you?
assistant
 I would like to cancel my flight reservation as my trip got postponed, can you please help me?
user
Sure, may I know your good name please?
assistant
My name is Jessica King.
user
Please wait for a moment.
assistant
Ok.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
Not an issue, thank you for the information.
user
Thank you for approaching us.
assistant