Hello.
user
Hello. Is there any help that I can do for you now?
assistant
I would like to cancel my reservation due to heavy rainfalls in my travelling area, can you please help me out with that?
user
Sure, I can help you with flight ticket booking process and may I know your name for checking purpose?
assistant
Thank you, I have reserved it on the name of Jack Lee.
user
Please allow me a moment.
assistant
Sure, take your time.
user
There is no reservation found for the user name in our back end to cancel the ticket.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for checking.
user
You are most welcome and thank you for approaching us.
assistant