Hello.
user
Hello, how can I assist you?
assistant
Can you please cancel my reservation as I cancelled my trip due to an emergency at my place?
user
Sure, I am here to help you. May I know your name to proceed further?
assistant
Thank you. Sure, Shirley Hill here.
user
Ok, please wait for a while.
assistant
Sure.
user
Thank you for waiting, There was no reservation found on your given name.
assistant
Oh, may be I am searching at wrong place. Thank you for your time.
user
Thank you for choosing us.
assistant