Hello.
user
Hello.
assistant
I am Karen Hall.
user
How can I assist you?
assistant
I need to amend my reservation, can you help me out please?
user
Sure, please give me a minute.
assistant
Sure.
user
Please provide me your new journey dates.
assistant
My trip dates are from 01/21 till 01/23. Check the direct flight for me.
user
May I know your respective airport codes please?
assistant
My location airport codes are from ORD to OAK.
user
There are no direct flights available at this moment.
assistant
That's ok, no problem. Thank you for your information.
user
Thank you for contacting us, have a good day.
assistant