Hello.
user
Hello, how can I assist you?
assistant
Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?
user
Sure, may I know your name?
assistant
My name is Scott Jones.
user
Please give me a moment to check your ticket status.
assistant
Ok, I will wait.
user
Sorry Scott Jones, no reservation is available by your name.
assistant
Anyway, thanks for the information.
user
Thank you for reaching us.
assistant