Hello.
user
Hello.
assistant
Jessica Turner, here.
user
How can I help you now?
assistant
I want to change my existing reservation due to heavy rain fall in JFK.
user
Ok, please wait for a moment.I will check the details. Sorry Jessica, there is no reservation found on your name.
assistant
It's ok, thank you for your help.
user
You are welcome, have a nice day.
assistant