Hi. Emma White here.
user
Hello, how may I be at your service today?
assistant
I want to change my existing reservation due to postpone of exams. Can you help me in that?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please hold on for a moment.
assistant
Ok.
user
We hardly tried to find your reservation but, no reservation has been found on your name.
assistant
Ok, not a problem. Thank you for your help.
user
Thank you for approaching us.
assistant