Hello.
user
Hello, How exactly I can serve you the best today?
assistant
I am Mary Parker, I planned a trip to meet my friend but due to some reason my plan is cancelled.
user
Sure, we are gleeful to help you for cancellation. Please wait a while.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Its ok. Thank you.
user
Thank you for reaching us.
assistant