Hello.
user
Hello, how can I guide you for today?
assistant
I am Jonathan Perez. I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure, I will wait.
user
Sorry, there is no reservation found under your name.
assistant
That's fine.
user
Thank you for contacting us, have a nice day.
assistant
Thank you for your service.
user