Hello.
user
Hello, how may I help you?
assistant
Due to sudden demise of my Great grandfather, I want to cancel my recent reservation. Can you please help me with this?
user
Sure, I am here to help you. May I know your good name please?
assistant
Sure, I am Eric Johnson.
user
Please wait for a while.
assistant
Sure, I will wait.
user
Sorry to inform that, there is no reservation found on your name.
assistant
Ok, Thank you for your help.
user
Thanks for reaching us.
assistant