Hi.
user
Hello,. How can I aid you?
assistant
I am Samuel Williams.
user
Ok.
assistant
I want to change my existing reservation, due to sudden demise of my grand mother. Can you please change myreservation?
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no problem. Thank you for your information.
user
Thanks for communicating with us. Hope to serve you again.
assistant