Hello.
user
Hello, how may I help you?
assistant
The event which I am going to attend has been cancelled, please help me in cancelling my reservation.
user
May I know your name please to check the reservation status?
assistant
Sure, my name is Linda Johnson.
user
Please wait Linda.
assistant
Ok.
user
There is no reservation found with your details, Linda Johnson.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for contacting us.
assistant