Hi. I am Raymond Young.
user
Hello, How exactly I can assist you the best today?
assistant
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
user
Sure, that is what I am here.
assistant
Ok.
user
Please stay online, I will check the previous list and revert to you.
assistant
Sure.
user
We are sorry to specify that, there is no active reservation found on your name.
assistant
Ok, no problem. Thanks for your information.
user
Thanks for consulting us, wish you a nice day.
assistant