Hello. I am Dorothy Wilson.
user
Hello, how may I assist you today?
assistant
I need to change my existing reservation, as my exam got postponed,. Please help me in changing?
user
Sure, I will help you in that. Please hold on a moment.
assistant
Ok.
user
Thanks for waiting, no reservation found on the name of Dorothy Wilson.
assistant
Ok, no issues. Thank you for your service.
user
Thank you for reaching us.
assistant