Hello.
user
Hello, how may I assist you?
assistant
My name is Shirley Campbell. Owing to emergency, I need to change my recent reservation. Please help me with that.
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name to change.
assistant
Nothing to worry. Thanks for letting me know.
user
Thank you for reaching us.
assistant