Hello.
user
Hello, how may I be your assistance?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
user
Sure, may I know your name please to proceed further?
assistant
Yes, my name is Sharon Miller.
user
Ok, please stand by.
assistant
Ok.
user
Thank you, sorry no reservation found with your name.
assistant
Ok fine, thank you.
user
Have a nice day.
assistant