Hello.
user
Hello, how may I help you?
assistant
My name is Robert Thomas.
user
Hello Robert.
assistant
Due to weather conditions, I want to change my reservation. Can you please help me for that?
user
Sure, please give me a moment. Sorry Robert, there is active reservation showing on your name. Is the ticket was booked in this name? There is no reservation showing on your name.
assistant
Ok, thank you for the information.
user
Thank you for reaching us.
assistant