Hello, Melissa Collins here.
user
Hello, how can I provide assistance to you?
assistant
Due to sudden demise of my Grandfather I want to cancel my recent reservation. Could you help me in doing this?
user
Sure, please wait a moment.
assistant
Ok.
user
Sorry to inform no flight found with your name.
assistant
Ok, no issues.
user
Thanks for reaching us, have a good day.
assistant
Thanks for your information.
user