Hello.
user
Hello. How can I help you?
assistant
I want to change my reservation as I am not able to make my trip. Can you help me with that?
user
May I know your name please?
assistant
Sure, my name is Matthew Walker.
user
Ok, I have found your previous reservation. Can you please tell me your travel dates?
assistant
Sure, my travel dates are Feb 29 and Mar 02.
user
Ok, which airports do you prefer?
assistant
My airport codes are HOU and IAD.
user
Do you have any specification about airlines?
assistant
I am comfortable with any of the airlines.
user
Ok, how many connections do you require in between your journey?
assistant
I need connecting flight for my journey.
user
Ok, please wait a minute. In the meanwhile, tell me your other specifications if any?
assistant
I do not have any other requirements.
user
There is a  flight in Southwest airlines which is having  a single connection and the ticket cost is 200 in an economy class. Shall I proceed to reserve the ticket?
assistant
Yes, do proceed with the reservation.
user
As per your request, I have reserved your ticket with the flight number 1020. Have a nice journey.
assistant
Thank you for your kind service.
user
Thank you for approaching us.
assistant