Hi.
user
Hello. How may I aid you at this moment?
assistant
I need to cancel my recent reservation owing to an emergency.
user
Sure, I am here to help you. May I know your name to check your reservation status?
assistant
My name is William Thompson.
user
Ok, please give me a moment.
assistant
Sure.
user
Sorry, there is no active reservation on your name in our records.
assistant
Thank you.
user
Thank you for choosing us.
assistant