Hello.
user
Hello, how can I serve you today?
assistant
Please change my reservation, as my trip got postponed.
user
Sure, I will help you.
assistant
Thank you.
user
Can I have your name please?
assistant
Sure, my name is Ruth Gonzalez.
user
Ok, please be on hold.
assistant
Sure, I will wait for your response.
user
Thanks for your time, there is no active reservation found with your name to change it.
assistant
Ok, no problem. Thank you for your information.
user
Thanks for approaching us.
assistant