Hello, Eric Smith here.
user
Hello Smith. How can I assist you today?
assistant
I want to cancel my reservation as I have some family issues.
user
Sure Smith, I will help you with that.
assistant
Ok.
user
Please wait a moment and I will check the reservation status.
assistant
Sure.
user
Sorry Smith, no reservation found under your name to cancel.
assistant
No problem, thank you for checking.
user
Most welcome. Thank you for choosing us, have a great day.
assistant