Hello.
user
Hello, how may I help you?
assistant
I need to cancel my reservation due to sudden health issue, can you please help me out with that?
user
Sure, I am happy to help you. May I know your name?
assistant
Thank you for accepting my request, I have reserved it on the name of Karen Hernandez.
user
Thank you. Please wait, let me check your reservation status in our database.
assistant
Sure, take your time.
user
Sorry, I did not find any reservation under your name in our database.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
You are welcome and thank you for choosing us.
assistant