Hello.
user
Hello,. How  can I amend you today>?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, we are here to aid. Let me know your name to check with the reservation.
assistant
Sarah Smith here.
user
Give a minute, I will check the previous list and let you know the details of it.
assistant
Ok.
user
Thanks for you time, there is no reservation found on your name for cancellation.
assistant
No problem, Thanks for the information.
user
Thank you for reaching us.
assistant