Hi.
user
Hello, how may I support you today?
assistant
Owing to an emergency, I want to change my existing reservation.
user
Sure, please share me your good name.
assistant
Sure, Alexander Perez here.
user
Please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, no issues.
user
Thank you for opting us.
assistant
Thank you for your information.
user