Hello.
user
Hello, may I know your name please?
assistant
Sarah Johnson is my name.
user
How can I oblige you Sarah Johnson?
assistant
I need to cancel my reservation, as I need to stay back in own city due to hails on roads and heavy snow at my destination. Can you please help me in cancelling my reservation?
user
Sure, I will help you to cancel. Please be on hold.
assistant
Sure, I will wait for your response.
user
Thanks for being on hold. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, not an issue. Thanks for your quick response.
user
Thanks for availing our service.
assistant