Hello.
user
Hello. How can I aid you?
assistant
I would like to cancel my recent reservation because my health condition was not good, can you help me?
user
Sure, may I know the name to check for the status?
assistant
I am Emily Jones.
user
Please be on hold, I will get back to you in a minute.
assistant
Sure.
user
Thank you for waiting. Sorry, there is no active reservation have been found under your name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant