Hi.
user
Hello. How can I assist you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you help me out?
user
I am here to help you, can you please let me know your name?
assistant
Sure, my name is Joseph Brown.
user
Brown, I will check your reservation status and get back to you.
assistant
Ok.
user
Brown, I have not found any reservation by your name in our database.
assistant
That's ok, thank you.
user
Thank you for contacting us and have a nice day.
assistant