Hi.
user
Hello, how can I aid you?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you please help me with that?
user
 Sure, I am here to help you. May I know your name?
assistant
I am James King.
user
I am sorry to say you that there is no reservation found under your name in our database.
assistant
Not a problem, thank you for the information.
user
Thank you for choosing us.
assistant