Hi.
user
Hello. How may I guide you?
assistant
Actually, I would like to cancel my recently done reservation due to heavy floods, can you please help me in this intent?
user
Sure, I will help you. May I know your name please?
assistant
Thank you. Sure, my name is Donna Edwards.
user
Donna, no reservation has been found on your name.
assistant
That's fine. Thank you for your appreciable service.
user
Thank you for reaching us.
assistant