Hello.
user
Hello, how can I aid you?
assistant
Owing to an emergency I had to request for this cancellation. Can you please help me to cancel my recent reservation?
user
Sure, please provide your name.
assistant
My name is Steven Walker.
user
Ok, please wait for a while.
assistant
Sure.
user
Thank you for your patience, we did not find any reservation on your name.
assistant
That's not a problem. Thank you.
user
Thank you for choosing us.
assistant