Hi.
user
Hello, how may I best serve you today?
assistant
I would like to change my existing reservation because, my business trip was postponed. Will you assist me in this?
user
Sure, let me know your name please?
assistant
I am Shirley Hernandez.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, no reservation found with your name to change.
assistant
Ok. Thanks for the information.
user
Thanks for contacting us.
assistant