Hello.
user
Hello. How may I assist you?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
Sure, I am here to help you out. May I know your name please to proceed further.
assistant
Donald Miller here.
user
Donald Miller, we haven't found any reservation under your name in our database.
assistant
That's ok, thank you for your information.
user
Thank you for approaching us.
assistant