Hello.
user
Hello, how can I provide assistance to you?
assistant
My name is Catherine Smith. I want to change my existing reservation due to health issues.
user
Sure, please wait for a while, I will check and revert you.
assistant
Ok.
user
We are sorry to inform you, we did not find any reservation against your name.
assistant
No problem, thanks for your information.
user
Thank you for approaching us. Have a good day.
assistant