Hi.
user
Hello, how can I help you?
assistant
My name is Donald Moore. Owing to emergency, I need to change my recent reservation. Please help me in that.
user
Ok, I will help you with that.
assistant
Thank you.
user
Ok, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to make changes.
assistant
No problem, thanks for your information.
user
You are welcome, have a great day.
assistant