Hello.
user
Hello, how can I oblige you?
assistant
Due to heavy rains, I want to change my recent reservation for other dates. Can you please help me?
user
Sure, I am here to help you.
assistant
Thank you.
user
To proceed for changing, we need your name.
assistant
Sure, please check the ticket under the name Kevin Collins.
user
Ok, please wait for a while.
assistant
Sure, I will wait.
user
Thank you for your time, we are sorry to inform you that there was no reservation found on your name.
assistant
That's fine, thank you for checking.
user
Thank you for choosing us.
assistant