Hi.
user
Hello.
assistant
I am Kenneth Hernandez.
user
How can I assist you?
assistant
Actually, my friend meet with an accident.So, my trip got cancelled. Can you help me out?
user
Sure, give me a moment.
assistant
Sure.
user
Kenneth, I found your reservation. Shall I cancel?
assistant
Yes, please.
user
Your reservation is cancelled.
assistant
Thank you for your help.
user
Welcome.
assistant