Hi.
user
Hello. In which way I can aid you today?
assistant
I need to cancel my ticket due to my health issue, can you help me with that?
user
Sure, I will aid you with that. May I know your name for further process?
assistant
I am Amy Hernandez.
user
Ok, please hold on a moment.
assistant
Sure.
user
There is no previous reservation available under your name.
assistant
That's ok. Thank you.
user
Thank you for reaching us.
assistant