Hello.
user
Hello, how may I address you?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, please let me know your name.
assistant
My name is Ashley Allen.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no reservation found under your name.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for approaching us.
assistant