Hi.
user
Hello.
assistant
I am Eric Lee.
user
How may I guide you today?
assistant
I want to change my existing reservation due to postpone of my exams, so can you please help me with this?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please be on hold to check your previous reservation.
assistant
Sure.
user
There is no reservation found on your name in our records.
assistant
Not a problem, thanks for checking.
user
Thank you for approaching us, have a great day.
assistant