Hello.
user
Hello. How may I aid you?
assistant
I want to cancel my ticket due to family problems, could you help me out?
user
Sure, I will help you in flight ticket booking. May I know your name please?
assistant
My name is Donald Williams.
user
I have searched online but I could not find your flight reservation to cancel it.
assistant
No problem, thank you for checking.
user
Thank you.
assistant