Hello, I am Jeffrey Thomas.
user
Hello, how can I serve you today?
assistant
I need to cancel my reservation due to my exams has been cancelled  due to some issues in university. Could you please help me in doing that?
user
Sure. Please stand by.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
No issues, Thank you for your information.
user
Thank you have a nice day.
assistant