Hi.
user
Hello. How may I help you?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
Sure, can you share your name?
assistant
Matthew Turner is my name.
user
Sorry, there is no reservation found under you name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant