Hello.
user
Hello. How can I assist you?
assistant
I had planned to go on a trip, but it was postponed. Can you change my recent reservation?
user
Sure, I can help you.
assistant
Thank you.
user
May I know your name?
assistant
I am Dorothy Roberts.
user
Please wait a while.
assistant
Ok, take your time.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
That's ok. Anyways, thank you for your help.
user
Thank you for reaching us.
assistant