Hello.
user
Hello, welcome to our agency. How may I assist you?
assistant
My friend met with an accident, I should take care of him. Please help me in cancelling my recent reservation.
user
Oh! That's sad to hear, please hold on for a moment till I check with your previous booking.
assistant
Sure.
user
I'm so sorry to inform you but I could not fine any active reservation in our server database.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching our agency, hope your friend recovers soon. May I know your good name please?
assistant
My name is Emma Anderson.
user
Thank you for choosing our airlines.
assistant