Hi.
user
Hello, do you need any help from us?
assistant
Please help me to cancel my recent reservation due to sudden demise of my great grand mother.
user
Ok, please allow me a moment. Ok, could I have your name please?
assistant
Ok, please check the reservation by this name Angela Moore.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
That's ok, not an issue. Thank you for your information.
user
You are welcome, have a great day.
assistant