Hello, I am Richard Lewis.
user
Hello, how may I support you today?
assistant
Due to the sudden change in climate, my FIFA tournament has been cancelled. Please cancel my reservation.
user
Sure, we are here to help you to cancel your reservation. Please wait for a couple of minutes.
assistant
Sure.
user
Thanks for your time, there was no reservation found on your name.
assistant
No problem, thanks for your service.
user
Thank you for consulting us.
assistant