Hello.
user
Hello, how can I aid you today?
assistant
I want to cancel my recent reservation due to sudden postpone of my trip dates. Can you help me with that?
user
Sure, can you share your name to proceed further?
assistant
I am Helen Lewis.
user
Sorry, no reservation found on your given name.
assistant
Ok, no problem. Thank you.
user
Thank you for contacting us.
assistant