Hello.
user
Hello, how can I assist you?
assistant
I would like to cancel my reservation as I am leaving for delegates meet, can you please help me out?
user
Sure, I can help you with that. May I know your good name please?
assistant
Check reservation on the name James Lee.
user
Ok, please give me a minute.
assistant
Sure.
user
James Lee, there is no active reservation found under your name to do cancellation.
assistant
Ok no problem, thank you for your services.
user
Thank you for choosing us.
assistant