Hi.
user
Hello, how may I help you?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, may I know your name?
assistant
I am Amy Baker.
user
Please wait.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our database.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for choosing us.
assistant