Hi.
user
Hello. How can I assist you at this moment?
assistant
My friend told me to change his reservation because he want to stay with his mother for some more days. Can you please help me to change his reservation?
user
Sure, I will help you with this.
assistant
Thank you.
user
Can you please provide the name on which the ticket has been booked previously?
assistant
The ticket was booked on the name of Ruth Edwards.
user
There is no active reservation found with the name Ruth Edwards in our database.
assistant
That's fine, thank you for checking.
user
Thank you for contacting us.
assistant