Hi.
user
Hello. In which way I can aid you at this moment?
assistant
I want to change my reservation due to health problem, can you help me?
user
Sure, I will help you with that. May I know your name for further process?
assistant
Myself Katherine Edwards.
user
Ok, please wait a moment, I will check your previous reservation status.
assistant
Sure.
user
There is no previous reservation found under your name.
assistant
No problem, thanks for checking.
user
Thank you for reaching us, have a good day.
assistant