Hello.
user
Hello, how may I aid you?
assistant
Owing to an emergency, I want to change my existing reservation. Can you help me in that?
user
Sure, may I know your name please?
assistant
Ryan Johnson here.
user
Wait a while, kindly.
assistant
Ok.
user
Thank you for waiting, there is no reservation found for the user name in our data base to change your previous booking.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant