Hi.
user
Hello. How can I help you?
assistant
Please change my reservation as my friend got some details wrong.
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
William Smith.
user
Thank you very much. Please wait for a while, let me check your reservation status in our database.
assistant
Sure, take your time.
user
I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant