Hello.
user
Hello. How may I support you?
assistant
My name is Elizabeth Brown, I want to cancel my reservation as my trip is cancelled. Can you help me with that?
user
Sure, please be on hold.
assistant
Ok.
user
Thank you for your time, we did not find any reservation in your name to cancel.
assistant
Ok, thank you for the information.
user
Thank you for reaching us.
assistant