Hello.
user
Hello, how may I help you?
assistant
I want to cancel my reservation due to some health issues, so please aid me in this.
user
Sure, can I know on whose name the ticket has been booked?
assistant
Sure, my name is Amy Allen.
user
Ok, Please hold on.
assistant
Sure.
user
Sorry Allen, no reservation found on given name. Thank you for reaching us, have a nice day.
assistant