Hi.
user
Hello. How can I aid you?
assistant
Would it be possible to change my reservation, which I have done with my name?
user
Sure, may I know the name to check for the status?
assistant
Yes, my name is Joshua Edwards.
user
Please be on hold, I will get back to you in a minute.
assistant
Ok.
user
Thank you for waiting. Here, there is no active reservation have been found under your name in our database to amend it.
assistant
That's ok, thank you for the response.
user
Thank you for reaching us.
assistant