Hello, I am William Thompson.
user
Hello William, how can I help you today?
assistant
As my manager did not approve my leave, I would like to cancel my reservation.
user
Sure, I am here to help you with that, please hold on for a moment to check your reservation status.
assistant
Ok, take your time.
user
William, I did not find any active reservation with your name in my database.
assistant
That's ok, may be it might be cancelled before.
user
Thank you for reaching us.
assistant
Welcome.
user