Hello.
user
Hello, how can I serve you?
assistant
I need to cancel my existing reservation, which is done recently. Can you please help me out?
user
Sure, we are here to help you.
assistant
Thank you for considering my request.
user
May I know your name please?
assistant
Sure, my name is Mary Scott.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Not an issue, anyway thank you for the information.
user
Thanks for contacting us.
assistant
Thank you for your service.
user