Hello.
user
Hello, how may I assist you for today?
assistant
I have to cancel my ticket booking due to health issues, can you please help me?
user
Sure, I will help you with that. Can you please provide your name to check the existing reservation under your name?
assistant
My name is Brian White.
user
Sorry White, there is no reservations under your name to cancel.
assistant
Ok, no issues with that one, thank you for your help.
user
Most welcome.
assistant