Hi.
user
Hello. How may I serve you at this moment?
assistant
Can you help me in changing my recent reservation, as my exam is postponed?
user
Sure, may I know your good name please?
assistant
I am Anna Scott.
user
Ok, please wait for few minutes.
assistant
Sure.
user
There is no existing reservation found on your name in our records. Thank you for reaching us.
assistant
That's ok, thank you.
user