Hello.
user
Hello. How can I help you?
assistant
I would like to do some changes in my existing reservation, can you help me in that?
user
May I know your name please?
assistant
Sure, the ticket has been reserved on the name Edward Anderson.
user
Sorry to say, there is no reservation on your name in our database.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you for opting us.
assistant