Hello.
user
Hello, how can I be your helping hand today?
assistant
My name is Daniel Smith. I want to change my existing reservation, due to sudden demise of my grand mother. Please help me in that.
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait for a moment, I will check the reservation on your name and revert to you.
assistant
Sure.
user
Thank you for your patience, there was no reservation found on your given name.
assistant
Thanks for your information. No problem.
user
Thank you for approaching us.
assistant