Hello.
user
Hello, how may I aid you today?
assistant
 I am Shirley Edwards want to cancel my reservation owing an emergency. Can you please cancel my reservation?
user
Sure, I am here to help you. Please wait for a while.
assistant
Ok.
user
There is no reservation found with your given name.
assistant
Ok, not an issue.
user
Thank you for opting us.
assistant
 Thank you for your help.
user