Hello.
user
Hello, how can I amend you today?
assistant
I would like to cancel my reservation due to heavy floods at my destination place, so aid me in this.
user
Sure, I am ecstatic to help you. May I know your name?
assistant
Sure, my name is Kenneth Walker.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thank you for being patient, There was no reservation found on your name.
assistant
No problem, thanks for your effort.
user
Thank you for reaching us.
assistant