Hello.
user
Hello, how can I guide you for today?
assistant
I need to cancel my reservation because my examination is cancelled. Can you assist me?
user
Sure, may I know your name?
assistant
I am William Anderson.
user
Please give me a minute, I will find your existing reservation.
assistant
Ok, take your time.
user
Sorry, there is no reservation found under your name.
assistant
It's ok, thank you for checking.
user
Thank you for contacting us, have a nice day.
assistant