Hello.
user
Hello. In which way I can aid you today?
assistant
I want to do some changes in my existing reservation. Can you help me for that?
user
Sure, I will aid you with that. Could you please mention your name?
assistant
My name is Karen Hill.
user
Ok, please hold on a moment, I will check your previous reservation status.
assistant
Sure, I will wait for your response.
user
There is no previous reservation available under your name.
assistant
That's ok, thank you for checking.
user
Thank you for contacting us.
assistant