Hello.
user
Hello, how may I help you?
assistant
I need to cancel my recent reservation because my trip is changed to some other locations. Will you assist me in cancelling my ticket?
user
Sure, please give me a moment to check your details.
assistant
Ok.
user
Meanwhile, may I know your name?
assistant
My name is Stephen Green.
user
No reservation found on your name. Sorry for inconvenience.
assistant
It's ok, I think the ticket is cancelled by my brother.
user
Ok.
assistant
Anyway's thank you for checking.
user
Thank you for choosing us.
assistant