Hello.
user
Hello.
assistant
I am Susan Turner.
user
How can I help you?
assistant
Due to sudden demise of my grand father, I need to cancel my existing reservation. Can you please help me in that?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
Unfortunately there is no reservation found with your given name.
assistant
It's ok, not an issue.
user
Thank you for choosing us.
assistant
Thank you for the information.
user