Hello.
user
Hello. How can I assist you today?
assistant
My name is Anna Phillips. Owing an emergency, I want to cancel my reservation.
user
Ok, please allow me a moment to check for the previous reservation.
assistant
That's ok, thank you for checking.
user
Anna, there is no reservation found under your name.
assistant
Thank you for checking.
user
You are welcome. Thank you for contacting us.
assistant
Welcome.
user