Hello.
user
Hello, how may I assist you?
assistant
Will you please help me to cancel my reservation due to bad weather conditions in my place?
user
Sure, we are here to help you. May I know your name please?
assistant
Sure, my name is Sharon Williams.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name.
assistant
No issues, thank you.
user
Thank you for choosing us.
assistant