Hello.
user
Hello.
assistant
Virginia Perez here.
user
Virginia Perez, how may I aid you?
assistant
I made a reservation earlier in the wrong date unknowingly so, I want to change my existing reservation.
user
Sure, please give me a moment to check your ticket status.
assistant
Ok, take your time.
user
Sorry, no reservation is available by your name.
assistant
That's ok. Thank you.
user
Thank you for choosing us.
assistant