Hello.
user
Hello, how may I aid you?
assistant
I am looking to cancel the recent ticket because my friend is coming to my hometown to meet me, so I have cancelled the trip. Can you please help me to cancel the ticket?
user
Sure, please wait a moment I will check your details and proceed further.
assistant
Thank you for accepting my request.
user
May I know your name to proceed further?
assistant
My name is Jennifer Miller.
user
Sorry to say, there is no reservation on your name in my database.
assistant
It's ok, not a problem with that one. Thank you so much for your help in searching the ticket status.
user
Thank you for reaching us, have a nice day.
assistant
You are most welcome.
user