Hello.
user
Hello, how can I help you today?
assistant
I want to change my existing reservation, as my exams got postponed. Can you please help me out with it?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Thank you for the response, my name is Samantha Garcia.
user
I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant