Hello,.
user
Hello,. May I know your name please?
assistant
I am Sharon Scott.
user
How may I amend you today?
assistant
I want to cancel my recent reservation due to heavy snowfall at my destination place. Can you please help me with this?
user
Sure, we are here to assist you.
assistant
Thank you.
user
Please wait a while let me check and know you the status.
assistant
Sure, I will wait.
user
Thank you for your time.
assistant
My pleasure.
user
Sorry, we could not find any active reservation in your name to cancel.
assistant
Ok, not an issue. Thanks for your kind response.
user
Thank you for your approach. Have a nice day.
assistant