Hi.
user
Hello, welcome to GLS agency.
assistant
Yes, I have planned a small trip wit my friends to New York. But, due to some urgency in my home I am not able to go with them to New York. So, can you please assist me to cancel my reservation which I have done it before.
user
Sure, please give me a minute, I will check it out whether your reservation is existed or not.
assistant
Sure, please check the existing reservation on the name of Sarah Rodriguez.
user
Sorry Sarah, there is no reservation found under your name.
assistant
It's ok.
user
Is there any help you want from me?
assistant
No, thanks for asking.
user
Thank you for choosing us, I hope our service will serve you in the future.
assistant
Thank you for your help.It was a smooth transition for my requirement.
user
You are most welcome.
assistant