Hello.
user
Hello.
assistant
I am Amy Davis.
user
How may I aid you Amy Davis?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me out?
user
Ok, please allow me to check with your previous booking for a moment.
assistant
Sure, I will wait for your response.
user
Sorry to say, there is no reservation by your name.
assistant
That's ok, thank you for your information.
user
Thank you for choosing our services.
assistant