Hi, David Roberts here.
user
Hello David, how can I help you today?
assistant
I would like to cancel my reservation because my friend met an accident. Can you help me?
user
Sure, I will help you to cancel your reservation. Let me check for your reservation status in our database.
assistant
Sure, check it.
user
David, I have not found any reservation by your name.
assistant
No problem, thank you for checking.
user
Thank you for contacting us and have a nice day.
assistant
Welcome.
user