Hi.
user
Hello.
assistant
I am Rachel Adams.
user
How can I help you?
assistant
My bank exams got postponed so I need to change my existing reservation, Can you please help me with that?
user
Sure, please wait for a while.
assistant
Sure.
user
Sorry Rachel Adams, no reservation found on your name.
assistant
Ok, no problem.
user
Thank you for approaching us.
assistant
Thanks for your information.
user