Hi.
user
Hello, how may I help you today?
assistant
I am not feeling well to travel, can you please help me with cancellation?
user
Sure, we will help you.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, Andrew Hill is my name.
user
Please wait for a while.
assistant
OK.
user
Thank you for waiting. Sorry we could not find any reservation against your name.
assistant
Ok, no problem. Thank you for the response.
user
Thank you for reaching us. Have a good day.
assistant