Hi.
user
Hello, how may I help you?
assistant
Can you please help me to change my reservation as my brother got the journey dates wrong?
user
Sure, can I know your name?
assistant
My name is Janet Jackson.
user
Wait a minute.
assistant
Sure, I will wait for your reply.
user
Sorry, there was no reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant