Hi. I am Betty Hill.
user
Hello, how may I help you today?
assistant
I would like to change my reservation, owing an emergency. Can you help me?
user
Sure, we are glad to help you to change it.
assistant
Ok.
user
Please wait for a moment and I will check the present status of your recent reservation to change it.
assistant
Sure, I will be waiting.
user
Thanks for waiting, there was no reservation found on your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant