Hello.
user
Hello, how can I assist you today?
assistant
I want to cancel my reservation as my plan to visit New York got cancelled. Can you cancel my reservation.
user
Sure, may I know your name please?
assistant
My name is Janet Young.
user
Ok, please wait for a moment.
assistant
Sure.
user
We found a reservation with your given name , shall I cancel it?
assistant
Please cancel my reservation.
user
Your flight ticket has been cancelled.
assistant
Thank you for helping me.
user
Thank you for choosing us.
assistant