Hello.
user
Hello, how can I help you today?
assistant
Due to sudden change in my trip to another location, I would like to do some changes in existing my reservation. Can you please help me out?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your good name to proceed further?
assistant
Cynthia Campbell here.
user
Please give me a minute.
assistant
Sure.
user
Thanks for being patient, there is no active reservation found on your name to change.
assistant
That's ok, thank you for checking.
user
Thank you for availing us.
assistant