Hello.
user
Hello, how may I assist you today?
assistant
I just want to cancel my recent reservation. Can you please help me with cancellation?
user
Sure, may I know your name for the cancellation process?
assistant
Sure, my name is Jerry Evans.
user
Sorry, we couldn't find a reservation on your name to cancel.
assistant
Ok, thank you.
user
Welcome, thank you for reaching us.
assistant