Hello,.
user
Hello, how may I assist you?
assistant
I am Dorothy Hill, I want to cancel my recent reservation because my exams got delayed.
user
Sure, please wait a moment.
assistant
Ok.
user
Thanks for waiting, there is no reservation on your name.
assistant
Ok, no issues.
user
Thanks for choosing us.
assistant
Thanks for your kind response.
user
Have a good day.
assistant