Hi.
user
Hello, How exactly I can assist you the best today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I can cancel your reservation right now. Before that I need to know your good name please?
assistant
Myself Mark Edwards.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry to notify that there is no active reservation found on your name.
assistant
No problem, thanks for checking.
user
Thanks for contacting us, have a nice day.
assistant