Hello.
user
Hello, how may I help you today?
assistant
Jennifer Thompson here. Me and my friends have planned some hangout trip, but suddenly trip got cancelled due to heavy rains, so could you please help me with cancelling of my ticket?
user
Sure Thompson, please allow me a moment to check your reservation.
assistant
Sure, take your time.
user
Sorry Thompson, no reservation found on your name, I think your reservation is not confirmed before.
assistant
Oh, may be.
user
Do you need any other help?
assistant
No, thank you for the information.
user
Thank you for contacting us, hope you will reach in future.
assistant
Welcome.
user