Hello. I am Mark Thomas.
user
Hello, how may I assist you?
assistant
I am planning to cancel my ticket. Can you please cancel it?
user
Sure, please wait a moment I will check your reservation details and proceed further.
assistant
Sure, take your own time.
user
Sorry to say, there is no reservation found in my database on your name.
assistant
That's fine, thank you for your help.
user
Thank you for choosing us, have a nice day.
assistant