Hello. I am Susan Robinson.
user
Hello, how can I help you today?
assistant
I need to cancel my existing reservation due to some health issues. Can you please cancel it?
user
Sure, we are here to help you. Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for availing us.
assistant