Hi. I am Nancy Smith.
user
Hello, how may I aid you?
assistant
Due to some health issues I have to cancel my previous flight, can you please help me in cancellation?
user
Sure, please wait a minute.
assistant
Thank you for accepting my request in positive manner and I can wait for your reply.
user
Sorry, there is no reservation found on your name.
assistant
Not an issues with that one, thank you for checking my previous flight ticket booking in quick manner.
user
Thank you.
assistant
Welcome.
user