Hello.
user
Hello. How may I help you?
assistant
 I am Joshua Clark, I want to cancel my reservation due to heavy rainfall at my place. Can you please help me to make a reservation?
user
Please hold on a moment I will let you know the current status of your reservation.
assistant
Sure.
user
Sorry, there is no reservation found on your name to cancel it.
assistant
Ok, thank you for informing me.
user
Thanks for contacting us.
assistant