Hi,.
user
Hello, how can I amend you?
assistant
I am Kenneth Lopez. I want to change my existing reservation due to my exams got postponed. Can you please help me?
user
Sure, I will help you.
assistant
Ok.
user
Please stand by.
assistant
Sure.
user
 Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name. Thanks for your approach.
assistant
Thanks for your response.
user