Hello. I am Mary Lopez.
user
Hello, how may I help you today?
assistant
Due to bad weather condition in my city, I would like to cancel my reservation. Can you help me?
user
Sure, I can help you. Please wait for a while. Sorry to inform you, there is no reservation found with your name.
assistant
It's ok. Anyway, thank you for your help.
user
You are welcome.
assistant