Hello.
user
Hello, how can I help you today?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, I am here to help you. May I know your good name please?
assistant
My reservation was done under the name Dennis King.
user
Ok, please wait for a few minutes.
assistant
Sure.
user
Sorry to say that, no reservation was found on your name to change.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for choosing us.
assistant