Hello. I am Thomas Jones.
user
Hello, how can I help you today?
assistant
Due to bad weather, I want to cancel my reservation. Can you please help me with it?
user
Sure, we will help with that. Please wait for a moment.
assistant
Ok.
user
Thank you for waiting, there is no recent reservation found on the given name.
assistant
Ok, not an issue. Thank you.
user
Thank you.
assistant