Hello.
user
Hello, how may I assist you?
assistant
I want to change my reservation due to some health issues, can you help me with that?
user
Sure, I am perky to help you. Please let me know your good name to proceed further.
assistant
I am Carolyn Garcia.
user
Sorry, there is no active reservation on your name in our records.
assistant
No issues, thank you for checking.
user
Thank you for choosing us.
assistant