Hello.
user
Hello, how can I help you today?
assistant
I want to change my existing reservation due to postpone of my lab exams.
user
Sure, I am here to help you with that. Please mention your name.
assistant
Myself Stephanie Phillips.
user
Please wait a moment.
assistant
Ok.
user
Sorry, no reservation found on your name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant