Hello.
user
Hello. How can I help you today?
assistant
Due to sudden health issue, I would like to cancel my reservation. Can you please help me out with that?
user
Sure, I will help you with that. May I know your name for further process?
assistant
Thank you for accepting my request, I have reserve it on the name of Kenneth Hernandez.
user
Ok, please hold on a moment.
assistant
Sure, take your time.
user
There is no previous reservation available under your name.
assistant
Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for checking.
user
Thank you for reaching us.
assistant