Hello. I am Betty Lopez.
user
Hello, how may I guide you at this moment Lopez?
assistant
I would like to cancel my reservation as I got hospitalised, can you please help me out?
user
I am here to help you about that.
assistant
Thank you.
user
Hold on for a while.
assistant
Ok.
user
Sorry to say this Lopez, I am not able to find any active reservations under your name to cancel.
assistant
Ok no problem, thank you for checking.
user
You are most welcome, thank you for reaching out here.
assistant