Hi.
user
Hello, how can I aid you today?
assistant
I  want to cancel my recent reservation due to heavy rains.
user
Sure, we are here to help you. May i know your name?
assistant
Sure, Rachel Lee here.
user
Ok, wait for some time I will check the reservations on your name and get back to you.
assistant
Sure.
user
Thanks for waiting there is no reservation found on your name.
assistant
No issues, thank you for the information.
user
Thanks for approaching us.
assistant