Hello, I am Lisa Anderson.
user
Hello, how can I assist you?
assistant
I want to do some changes in my existing reservation because I did not get the live music event tickets, so planning to travel on another date, can you please help me?
user
Sure, we are here to help you. Please wait a moment, I will check the reservation list and revert to you.
assistant
Sure, I will wait.
user
Thanks for waiting. I have checked all the reservation list but, I could not find your name in the list.
assistant
Ok, no worries. Thanks for your kind service.
user
Thank you for choosing us.
assistant