Hello.
user
Hello, how can I assist you today?
assistant
Owing to emergency I want to cancel my recent reservation, can you help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name?
assistant
My name is Joseph Young.
user
Sorry to inform you that there is no reservation found under your name.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant