Hello.
user
Hello. How can I assist you today?
assistant
I would like to cancel my flight reservation as my mother is unwell, can you please help me?
user
Sure, may I know your name to check for the previous reservation?
assistant
Sure, my name is Stephanie Anderson.
user
Please allow me a moment.
assistant
Sure.
user
Stephanie, there is no reservation found under your name.
assistant
Not an issue. Thank you for checking.
user
Thank you for reaching us.
assistant