Hello.
user
Hello. How can I assist you?
assistant
There is an emergency case which came to hearing on the dates which I have planned to enjoy in my holidays, so I am unable to travel the trip due to this one. Can you please help me in changing my flight ticket?
user
Sure, can I know your name please?
assistant
Sure, I am Jessica Lopez.
user
Ok, wait a moment please.
assistant
Sure, take your own time.
user
Sorry Lopez, there is no reservation found on your name.
assistant
Ok, no problem.
user
Thank you for approaching us.
assistant
Thank you for your information.
user