Hi.
user
Hello. How can  I help you?
assistant
Can you please help me in cancelling my recent reservation?
user
Sure,  I will help you. May I know your name to check the reservation status?
assistant
Please check the reservation on the name of Katherine Campbell.
user
Please, wait a minute.
assistant
Ok, I will wait.
user
Thank you for waiting, there is no reservation found on your name to cancel.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for approaching us.
assistant