Hello.
user
Hello. How can I assist you today?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I will help you to cancel. May I know your name?
assistant
My name is Mary Young.
user
Sorry, no reservation found on your name.
assistant
That's ok, thank you for checking.
user
Welcome, have a nice day.
assistant