Hello.
user
Hello. How may I help you?
assistant
I had done my reservation this Monday, but due to sudden death of my grand father I would like to cancel my booking. Can you help me out of it?
user
So sad. I will help you. May I know your name please?
assistant
I am Raymond Williams.
user
Raymond, please wait for a moment. There is no reservation found under your name.
assistant
Ok, not an issue.Thank you for the help.
user
Thank you for contacting us.
assistant