Hello, I am Benjamin Walker.
user
Hello, how may I be of your service?
assistant
As my schedule of Phoenix Hot Air Balloon Ride got cancelled. Can you help me out in cancelling my recent reservation?
user
Sure, please wait a minute I will check the reservation status and get back to you.
assistant
OK.
user
Sorry, there is no reservation found on your name.
assistant
OK, no issue. Thank you for the help.
user
Thank you for connecting with us, have a blissful day.
assistant