Hi.
user
Hello, how may I help you?
assistant
Owing to an emergency I had to request for this change reservation.
user
Sure, may I know your name please?
assistant
My name is Sharon Moore.
user
Please wait for a while.
assistant
Sure.
user
Sorry to inform you that there is no active reservation found with your name in our records.
assistant
Thank you.
user
Most welcome.
assistant