Hello.
user
Hello. How can I help you today?
assistant
My name is Sharon Hall, can you help me to change the reservation which I had done last week?
user
Sure, we re here to help you. Please wait a moment I'll check the reservation list.
assistant
Ok, please take your time and thank you for the positive response.
user
Thank you for waiting, I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
That is ok, thank you for assisting me.
user
Thank you for approaching us.
assistant