Hello.
user
Hello.
assistant
I am Betty Nelson.
user
Betty Nelson, how can I aid you today?
assistant
Owing to an emergency, I want to cancel my recent reservation.
user
Sure, I am here to help you.
assistant
Thank you.
user
Hold on for a moment. Let me check in our records.
assistant
Sure.
user
Sorry Betty Nelson, there are no flights reserved on your given name formerly.
assistant
Not an issue, thank you for your help.
user
Welcome, thank you for choosing us. Have a great day.
assistant