Hello.
user
Hello, how may I aid you?
assistant
I am willing to cancel my ticket because I had to attend a meeting on the departure date. Can you please help me in cancelling the ticket?
user
Sure, could you please provide your name to check your reservation status?
assistant
Thank you for accepting my request. My name is Nancy Parker.
user
Ok, please wait a moment I will check your complete reservation details and proceed further.
assistant
Ok, take your time.
user
Sorry to say, there is no reservation on your name in my database.
assistant
It's ok, thank you for checking.
user
Thank you for reaching us, have a nice day.
assistant