Hello.
user
Hello, how can I guide you for today?
assistant
Due to some reasons I want to cancel my flight ticket which I have booked in past week, can you help in cancelling my flight ticket?
user
May I know your name?
assistant
Sure, I am Sarah Hill.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name.
assistant
Ok, no problem with that one, thank you for your response.
user
Thank you for contacting us, have a nice day.
assistant
Welcome.
user