Hello.
user
Hello. How may I assist you?
assistant
My name is Debra White. Actually, I booked a ticket to JFK for a sports event but due to bad weather, the event is postponed.
user
Ok, so would you like me to change your existing reservation?
assistant
Yes, can you help me out?
user
Yes, please hold on for a moment.
assistant
Sure, take your time.
user
Sorry, there is no reservation previously done with your name.
assistant
vfThat's ok.
user
Thank you, have a nice day.
assistant
Thank you for your time.
user