Hi.
user
Hello, how can I best help you now?
assistant
Can you help me to cancel my reservation?
user
Sure, I can help you in that.
assistant
Sorry, change my reservation to next week.
user
Sure, I am here to change your reservation right now. Before that I need to know your good name please?
assistant
Sure, my name is Samantha Thomas.
user
Ok, please wait for a couple of minutes.
assistant
Ok.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
That's ok, thank you.
user
Thanks for reaching us, have a nice day.
assistant