Hello.
user
Hello. How can I assist you?
assistant
Can you aid me to change my reservation due to emergency?
user
Ok, please can I know your name to check for the reservation and change it?
assistant
Rebecca Perez here.
user
Ok, thank you for providing your name. Can you wait a moment?
assistant
My pleasure. Sure, I will wait.
user
Ok, thank you for waiting. Sorry, there is no reservation been found on your name to change it.
assistant
Thank you for the help.
user
Thank you for choosing our agency.
assistant