Hello.
user
Hello, how may I assist you?
assistant
Due to bad weather conditions, I want to change my existing reservation.Can you help me out?
user
Sure, I will help you with this. Please, provide me your name to check the reservation?
assistant
Sure, my name is Gary Mitchell.
user
Sorry Gary, no reservation found on your name.
assistant
Ok fine, thank you for the information.
user
Welcome, thank you for reaching us.
assistant