Hi.
user
Hello, how can I assist you for the day?
assistant
 I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
user
May, I know your good name?
assistant
Janet Harris here.
user
Please wait for a moment.
assistant
Ok.
user
Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?
assistant
Please proceed.
user
Your ticket has been cancelled and your ticket fare will be refunded to your bank account.
assistant
Thank you for the help.
user
Thank you for reaching us.
assistant