Hi, my name is Kimberly Harris.
user
Hello, how can I best assist you today?
assistant
Due to the health issues, I want to postponed my trip, so I had a request to you to change my existing reservation?
user
Ok, please wait a moment.
assistant
Sure.
user
Thanks for waiting. Sorry there is no reservation found on your name.
assistant
Ok, no issues. Thanks for your quick response.
user
Thanks for opting us, wish you a nice day.
assistant