Hi.
user
Hello. How can I aid you?
assistant
I want to cancel my recent reservation as my trip got postpone due to my leaves are not approved.
user
Sure, I can help you.
assistant
Thank you.
user
May I know your name?
assistant
I am Frank Taylor.
user
Please wait a while.
assistant
Sure.
user
Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant