Hello.
user
Hello, how may I aid you?
assistant
I am Donna Walker, can you help me to amend my reservation which I did recently?
user
Sure, I am here to help. Please allow me a moment.
assistant
Ok.
user
Sorry Donna, there is no reservation on your name in our database.
assistant
That's ok, thank you for aiding me.
user
Thank you for contacting us.
assistant