Hi. I am Mark Phillips.
user
Hello, how may I help you?
assistant
I need to cancel my reservation, can you help me out?
user
Sure, please wait for a moment to check your details.
assistant
Sure, take your own time.
user
Sorry to say, no reservation found on your name in my database.
assistant
That's ok, not an issue. Thank you for your information.
user
Thank you for reaching us, have a nice day.
assistant