Hello.
user
Hello. How can I help you today?
assistant
Due to bad weather, I want to cancel my reservation. Can you please help me with it?
user
Sure, I am very happy to help you with that. Can you share me your name for cancelling your reservation?
assistant
Gary Anderson here.
user
Sorry, no reservation is found on your name in our database.
assistant
Ok, not an issue. Thank you.
user
Thank you for reaching us.
assistant