Hi.
user
Hello.
assistant
I am William Robinson.
user
How can I assist you?
assistant
I want to cancel my reservation.
user
Ok, please wait for a while. I can search your reservation and I will report you the reservation status.
assistant
Ok. sure.
user
Sorry, William no reservation found on your name to cancel.
assistant
That's ok. Thank you for checking.
user
Thank you for reaching us, have a nice day.
assistant