Hi, I am Pamela Collins.
user
Hello, how can I aid you today?
assistant
I would like to change my existing reservation due to postpone of my certificate verification in the college. Can you help me in this?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait for a while, I will get back to you with the information.
assistant
Sure, take your time.
user
Sorry Pamela Collins, no reservation found on your name in our reservation list.
assistant
Not an issue, thank you for your information.
user
Thank you for approaching us, have a great day.
assistant