Hi.
user
Hello, how can I aid you today?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, we are here to help you. May I know your name?
assistant
Thank you. I am Michelle Wright.
user
Ok, wait for some time I will check and get back to you.
assistant
Sure.
user
We found reservation on your name and your ticket has been cancelled.
assistant
Ok, no issues. Thanks for the information.
user
Thanks for approaching us.
assistant