Hi.
user
Hello, how can I assist you?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
I am Ronald Turner.
user
Sorry, we found no reservation on your given name.
assistant
No problem, thanks for the information.
user
Thank you for reaching us.
assistant