Hi.
user
Hello. How may I aid you?
assistant
I need to amend my reservation as I am not able to travel to my destination location. Can you help me with that?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Thank you for reacting positively, my name is Jessica THomas.
user
Please be online for a while. I will check your reservation status and get back to you.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Not a problem, anyways thank you for the information.
user
Welcome Jessica Thomas.
assistant