Hi.
user
Hello. How may I assist you today?
assistant
I want to change my reservation as my plan to go for shopping has got postponed.
user
Sure, may I know your name to proceed further?
assistant
I am James Garcia.
user
Wait a moment.
assistant
Ok.
user
Thanks for waiting, we did not found any reservation by this name.
assistant
That's Ok, thanks for your response.
user
Thank you.
assistant