Hello.
user
Hello, how may I aid you?
assistant
I made a reservation earlier in the wrong date unknowingly. So, I want to change my existing reservation. Can you please help me with this?
user
Sure, I am glad to help you. May I know your name?
assistant
Thank you and my name is Jacob Jackson.
user
Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry Jacob Jackson, no reservation is available by your name.
assistant
It's ok, thank you for your help.
user
Thank you for choosing us.
assistant