Hello.
user
Hello. How may I support you today?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, may I know your name please?
assistant
My name is Melissa Mitchell.
user
Please wait a while.
assistant
Sure, I will wait for your information.
user
Thank you for your time, we did not find any active reservation in your name to cancel.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for reaching us.
assistant