Hello.
user
Hello. How may I help you?
assistant
Actually my Snooker's competition is postponed, so that I want to change my existing reservation. Can you help me?
user
Sure, I am ready to help you. May I know your name?
assistant
Thank you. Yes, I am Christine Taylor.
user
Sorry, there are no reservation found on your name.
assistant
Ok, not an problem. Thank you for your information.
user
Thank you for choosing us.
assistant