Hi.
user
Hello. How may I help you?
assistant
Owing to an emergency, my FIFA tournament has been cancelled.
user
Ok.
assistant
So I had a request to you to cancel my recent reservation?
user
Sure, I will help you in doing that. Please let me know your name to cancel your reservation.
assistant
Sure, I had a earlier reservation with name Kimberly Smith.
user
Please wait a moment.
assistant
Sure.
user
Thanks for your time, we did not find any reservation with your specified name.
assistant
Ok, no worries at all. I appreciate your kind service.
user
Thank you for connecting with us.
assistant