Hello.
user
Hello. How may I assist you?
assistant
I need to cancel my reservation due to my planned event got cancelled so please help me with that.
user
Ok, let me know your name so that I can check your reservation.
assistant
Sure, please check reservation with my name Gary Edwards.
user
Thanks for giving your name, there is no reservation found with your name Gary Edwards.
assistant
Oh! May be booking has not done properly.
user
Welcome, have a nice day.
assistant
Thank you for your time.
user
My pleasure.
assistant