Hello, I am Sandra Hall.
user
Hello, how can I best serve you today?
assistant
Due to an emergency I need to cancel my reservation. Can you please cancel my reservation?
user
Sure, please wait a moment.
assistant
Ok.
user
Sorry there is no reseravation found on your name.
assistant
Ok, not a problem. Thanks for your service.
user
Thanks for choosing with us, have a great day.
assistant