Hi.
user
Hello, may I know your name, please?
assistant
I am Carolyn Hernandez.
user
Carolyn Hernandez, how may I help you?
assistant
Will you please assist me in changing my reservation as my plan to go for a trip got preponed?
user
Ok, please be on hold.
assistant
Ok.
user
We could not find any reservation on your name.
assistant
It's ok. Thank you for the information.
user
Thanks for connecting with us.
assistant