Hello.
user
Hello. How may I assist you at this moment?
assistant
I want to change my existing reservation, as my exams got postponed. Can you please help me out with it?
user
Sure, I am here to help you out with that. Can you please share your name to check your previous reservation status?
assistant
Thank you for the response, my name is Betty Collins.
user
Ok, please give me a moment.
assistant
Ok, sure.
user
Sorry, there is no reservation found on your name in our records.
assistant
Ok, not a problem. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant