Hello, I am Paul Martinez.
user
Hello, how may I help you?
assistant
Due to heavy cold in my place I would like to change my recent reservation. Can you help me in doing this?
user
Sure, but I am sorry to inform you that there is no reservation found on your name. Sorry for the inconvenience.
assistant
It's ok, not a problem. Thanks for your kind service.
user
Hope to serve you better next time. Thanks for opting us.
assistant