Hi.
user
Hello. How can I aid you today?
assistant
Actually, I want to change my existing reservation which is done recently due to some problems, can you please help me in this?
user
Sure, I am happy to help you. May I know your name to check your reservation status?
assistant
Sure, my name is Deborah Williams.
user
Ok, please wait for a minute. Sorry to say that, we have not found any active reservation on your name in our records.
assistant
Sure, I will wait. Ok, no problem. Anyways, thank you for your service.
user
Thank you for choosing us.
assistant