Hello.
user
Hello.
assistant
I am Helen Hernandez.
user
Helen, how can I help you today?
assistant
Due to my ill health, I would like to postpone my trip to Dallas. Can you please help me by changing my existing reservation?
user
Sure, I will help you with changing please hold on for a moment to check your reservation status.
assistant
Please take your own time.
user
There is no any active reservation with your name in my database.
assistant
Ok, not an issue. May be something went wrong while booking the ticket previously.
user
Thank you for reaching us.
assistant
Thank you for providing information.
user