Hello.
user
Hello, how can I best serve you now?
assistant
I want to change my reservation due to sudden postponement of my trip, can you please help me out with that?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
Thank you for accepting my request, I have reserved it on the name of Kenneth Taylor.
user
Ok, Please allow me a moment to check for the previous reservation in our database.
assistant
Sure, take your time.
user
Thanks for remaining so positive, we are sorry to inform you that there is no active reservation found on your name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for checking.
user
Thanks for reaching us, wish you a great day.
assistant