Hello.
user
Hello, how may I aid you today?
assistant
I want to change my reservation due to some personal work at home, so please assist me to change.
user
Sure, we are glad to assist you.
assistant
Thank you.
user
Please wait for a minute, I will get back to you with current status of your reservation.
assistant
Sure, please check my reservation on the name of Joshua Thomas.
user
Ok. Thanks for your patience, no reservation was found on the name of Joshua Thomas in the database.
assistant
No problem, thanks for your information.
user
Thank you for choosing us.
assistant