Hi.
user
Hello, how may I aid you today?
assistant
Can you change my existing reservation which I have done with my name Rachel Edwards.
user
Sure, wait for a minute.
assistant
Sure, take your time.
user
Thanks for your time, we hardly tried to find your reservation but, no reservation has been found with your name.
assistant
It's ok, not an issue. Anyway thanks for checking.
user
Thanks for choosing us, hope to serve you again.
assistant