Hello.
user
Hello, how may I oblige you today?
assistant
I want to change my existing reservation, my music concert got postponed. Can you please help me out with that?
user
Sure, may I know your name to check the reservation status?
assistant
Thank you for accepting my request, I have reserved it on the name of Deborah Davis.
user
Please wait, I will check the reservation on your name and get back to you.
assistant
Sure, take your time.
user
Sorry, there is no reservation found on your name.
assistant
Oh! I think the ticket was not reserved properly while I am booking. Anyway, thank you for the information.
user
Thank you for reaching us.
assistant