Hi.
user
Hello, how may I assist you today?
assistant
I need to cancel my recent reservation because my cricket match has been postponed due to heavy rains.
user
May I know your name? to proceed further.
assistant
My name is Katherine Young.
user
Thanks for providing your name, no reservation found to cancel ticket on your name.
assistant
Ok, no issue. Thanks for your support.
user
Thanks for approaching us, have a nice day.
assistant