Hello.
user
Hello, how can I support you?
assistant
 I just want to cancel my recent reservation, due to bad weather conditions I was fallen sick.So I am not able to perform a dance in heritage festival. Can you please help me with cancellation?
user
Sure, I am here to aid you.
assistant
Thank you.
user
Please provide your name to proceed further.
assistant
Sure, my name is Melissa Adams.
user
Thank you for providing name, please wait.
assistant
Sure.
user
Thank you for your patience, There was no reservation found on your name in our database.
assistant
Ok, not an issue. Thank you.
user
Thank you for availing us.
assistant