Hi.
user
Hello, how could I aid you today?
assistant
I would like to change my existing reservation in the name of Donna Roberts. Can you help me in this?
user
Sure, please wait for a while.
assistant
Ok I will wait.
user
Sorry Donna, there is no reservation on your name.
assistant
It's ok, not an issue.
user
Thank you for reaching us.
assistant
Thank you for your information.
user