Hello, I am Amy Adams.
user
Hello, how can I best assist you?
assistant
As my tour got postponed I want to change my existing reservation, can you help me with it?
user
Sure, I am here to help you. Please wait a moment.
assistant
Ok.
user
Sorry there is no reservation found on your name.
assistant
That's ok, thank you for the information.
user
Thanks for choosing us. Have a great day.
assistant