Hi.
user
Hello. How can I serve you?
assistant
Can you please cancel my recent reservation? As my planned trip has been cancelled.
user
Sure, We are here to help you. Can I know your name?
assistant
Sure, my name is Betty Hall.
user
Please wait a while.
assistant
Sure, I'll wait.
user
Sorry, we couldn't find a reservation on your name to cancel.
assistant
Oh! May be I did a wrong booking. Thank you anyways.
user
Thank you for reaching us.
assistant