Hi.
user
Hello, do you need any help from us?
assistant
As my trip got postponed, I want to change my reservation. Can you please help me with this?
user
Sure, could I have your name please?
assistant
I am Scott Davis.
user
Ok, take your time. Please allow me a moment.
assistant
Ok.
user
Sorry, there is no reservation with your name in our portal to make changes.
assistant
Ok, no problem at all. Thank you for your information.
user
You are welcome, have a great day.
assistant