Hi.
user
Hello. How may I assist you?
assistant
Can you please cancel my reservation due to heavy rainfall at my destination place?
user
Sure, I am here to help you with your concern.
assistant
Thank you.
user
May I know your name please?
assistant
I am George Gonzalez.
user
Please wait a moment.
assistant
Sure, take your time.
user
George Gonzalez, no reservation has been found on your name in our records.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant