Hi. I am Carolyn Miller.
user
Hello. How may I aid you?
assistant
Can you cancel my flight ticket reservation? As my cricket match is been postponed due to bad weather in New York?
user
Sure, I am here to help you out.
assistant
Ok.
user
Carolyn Miller, we haven't found any reservation under your name in our database.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant