Hello.
user
Hello.
assistant
My name is Carolyn Roberts.
user
How may I assist you?
assistant
Due to heavy snowfall, I could not travel. Please cancel my reservation.
user
Sure, I will help you.
assistant
Thank you.
user
Carolyn, no reservation has been found on your name in our database.
assistant
Its ok, I guess I made a mistake while booking. Anyways, thank you for the information.
user
Thank you for approaching us.
assistant