Hi.
user
Hello. How can I serve you?
assistant
Due to heavy rains my tournament got postpone, could you please help me to change an existing reservation?
user
Sure, I can help you.
assistant
Thank you.
user
May I know your name?
assistant
I am Carol Lopez.
user
 I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant