Hello.
user
Hello. How may I assist you today?
assistant
I want to change the travelling dates in the past ticket because I met with an accident. So, I am unable to travel. Can you please help me in changing the details?
user
Sure, I am here to help you. Can I know your name?
assistant
Sure, my name is David Wilson.
user
Sorry for the inconvenience Davis, there is no reservation found on your name in our database, I think your previous reservation is not done before.
assistant
It's ok, not a problem. Thank you for searching for my ticket status.
user
Thank you for contacting us.
assistant