Hi,.
user
Hello, How may I assist you today?
assistant
 Due to sudden demise of my grand father, I want to cancel my recent reservation.
user
Ok.
assistant
I am Catherine White. Can you help me out in cancellation?
user
Sure, I will help you.
assistant
Ok.
user
We found that there is no reservation available with your name.
assistant
Ok, not a problem. Thank you for assisting me.
user
Thank you for approaching us.
assistant