Hello. I am Mary Lopez.
user
Hello. Mary, how can I assist you?
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I will be happy to help you. Please wait, I will check your reservation status and let you know.
assistant
Sure, take your time.
user
Mary, I have not found any reservation under your name in our database.
assistant
That's ok, thank you for your information.
user
You are welcome and thank you for choosing us.
assistant