Hello.
user
Hello.
assistant
I am Steven Clark.
user
How can I assist you at this moment?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, I am here to help you. Please give me a moment to check your reservation status.
assistant
Ok.
user
Steven Clark, there is no active reservation found under your name in our database.
assistant
O, no issues. Thank you.
user
Thank you for utilising our service.
assistant