Hello.
user
Hello, how can I help you?
assistant
I want to change my reservation as I have some health issues, so please aid me in changing.
user
Sure, I am here to aid you.
assistant
Ok.
user
May I know your name to check the reservation?
assistant
Sure, my name is Sarah Adams.
user
Please, wait for a while.
assistant
Sure.
user
Thank you for your time, there is no reservation found on your name.
assistant
No issues, thanks for your service.
user
Thank you for contacting us.
assistant