Hi.
user
Hello, how may I aid you?
assistant
Due to emergency I need to cancel my recent reservation, can you please help me with that?
user
Sure, may I know your name?
assistant
Samuel Nelson here.
user
Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry Samuel Nelson, no reservation is available by your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for choosing us.
assistant