Hi. George Hall here.
user
Hello, how can I best aid you now?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
user
Sure, I can help you in that. Just wait for a moment.
assistant
Ok.
user
Sorry to specify that, there is no active reservation found on your name to change it.
assistant
That's ok, thank you for your help.
user
Thanks for opting us, we hope to assist you again.
assistant