Hello, Rebecca Thomas here.
user
Hello, how can I help you today?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed to some other date.
user
Sure, please wait for a while.
assistant
Ok.
user
Thanks for waiting, there is no active reservation found with your given name.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us.
assistant