Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
user
Sure, I will help you. May I know your good name?
assistant
Thank you. Myself Sandra Parker.
user
Please give me a minute.
assistant
Sure.
user
Thanks for being patient, there is no active reservation found on your name.
assistant
It's ok, thank you for your help.
user
Thank you for approaching us, have a nice day.
assistant