Hello.
user
Hello. How may I aid you?
assistant
Owing to an emergency, I just want to cancel my recent reservation. Can you please help me with cancellation on the name of Ronald Allen?
user
Sure, I am here to help you. Please give me a moment to check your ticket status in our website.
assistant
Sure.
user
May I know your name?
assistant
I have already provided above.
user
Let me check.
assistant
Ok.
user
Sorry, no reservation is available by your name.
assistant
Ok, thanks for your assistance.
user
Ronald Allen, thank you for choosing us.
assistant