Hello.
user
Hello, how can I help you?
assistant
I am Carol Hill. Owing an emergency, I want to cancel my recent reservation. Can you please help me?
user
Yes, I will assist you. Can you wait?
assistant
Ok, take your time.
user
Sorry, there is no reservation found on your name.
assistant
That's ok, thank you for your information.
user
Thank you for connecting with our agency.
assistant