Hello, I am Donald Wilson.
user
Hello, how may I help you at this moment?
assistant
As my manager did not approve my leave, I would like to cancel my reservation.
user
Please wait for an moment.
assistant
Ok, take your time.
user
Sorry, no reservation found on your name.
assistant
That's ok, thank you.
user
Welcome, thank you for reaching us.
assistant
Welcome.
user