Hi.
user
Hello. How may I guide you today?
assistant
Myself Jessica Evans from New York. Do you charge anything for changing the reservation?
user
Yes, we are taking 10 percent for it.
assistant
Oh! I see, ok for me.
user
Would you like me to change your reservation?
assistant
Yes, please do it.
user
Ok, please hold on a moment to check your previous reservation status.
assistant
Sure.
user
We regret that, there is no reservation found with your name in our records.
assistant
I think I have done some mistake it reserving my ticket. It's ok, you have saved my money. Anyways, thank you for the information.
user
Thank you for approaching us, have a great day.
assistant