Hi.
user
 Hello, how can I assist you today?
assistant
Can you please cancel my reservation as my schedule to attend for semester exams got postponed?
user
Sure, we are gleeful to help you for cancellation. May I know your name to check your details in our database?
assistant
I am Cynthia Harris.
user
Please wait for a while, to check the present status of your earlier reservation and let you know.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
It's ok, thank you for the information.
user
Thank you for reaching us.
assistant