Hello.
user
Hello.
assistant
Barbara Smith here.
user
How can I guide you at this moment?
assistant
I would like to change my reservation due to some health issues, can you please help me in that?
user
Sure, I will help you with this. Please be on hold for a moment while I check your reservation status.
assistant
Sure, I will wait for your response.
user
Barbara Smith, there is no active reservation found under your name in our database.
assistant
That's ok, no problem. Anyway thank you for the information.
user
Thank you for utilising our service.
assistant