Hi.
user
Hello, how may I guide you today?
assistant
I have booked a flight ticket in your agency for my holiday trip to New York but now I want to get it cancelled. So can you go ahead and cancel my flight ticket?
user
Sure, I am here to assist you in cancellation.
assistant
Ok.
user
May I know your good name for further checking?
assistant
I am Christopher Smith.
user
Please wait for a moment.
assistant
Sure.
user
There is reservation found as per your name in our database, shall I proceed  for cancellation?
assistant
Sure.
user
Sure, Your recent reservation cancelled.
assistant
Thank you.
user
Thank you for reaching us with a query.
assistant