Hi.
user
Hello. How can I help you today?
assistant
I want to cancel my reservation because of some issue. Can you please help me out?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your name for further process?
assistant
My name is Virginia Nelson.
user
Ok, please wait a moment. There is no previous reservation found on your name Virginia Nelson.
assistant
No problem, thank you for the information.
user
Thank you for reaching us, have a nice day.
assistant