Hello.
user
Hello, how can I help you?
assistant
Susan Taylor here, due to bad weather. I want to cancel my reservation. Can you please help me with it?
user
Sure, please wait for a moment.
assistant
Ok.
user
We found a reservation with your given name, shall I cancel it?
assistant
Ok, you can proceed.
user
Your flight ticket has been cancelled.
assistant
Thank you for your help.
user
Thank you for choosing us.
assistant