Hello.
user
Hello, how may I aid you today?
assistant
I am Jessica Hill. I want to do some modifications ion my previous reservation, due to some health issue. Can you please help me out?
user
Sure, I am here to help you out. Please allow me a moment to check the reservation on your name in our database.
assistant
Ok, take your time.
user
Sorry Jessica Hill, there is no active reservation on your name in our database.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant