Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
user
I am here to help you, may I know your name to proceed?
assistant
Thank you and my name is Alexander Wilson.
user
Sorry, there is no reservation found on your name to cancel it.
assistant
It's ok, thank you for your help.
user
Welcome Alexander Wilson.
assistant