Hi.
user
Hello, how may I help you today?
assistant
Can you please help me in cancelling my reservation as my exams got cancelled?
user
Sure, may I know your name?
assistant
I am Virginia Brown.
user
Please wait for couple of minutes.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
No problem, thank you.
user
Thank you for contacting us.
assistant