Hello.
user
Hello, how may I assist you today?
assistant
I want to change my reservation, due to health issues, can you help me?
user
Sure, can I know your name?
assistant
My name is Kimberly Davis.
user
Ok, please wait for sometime.
assistant
Sure, take your time.
user
Thanks for waiting, there is no reservation found on your name.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant