Hi.
user
Hello. How may I assist you?
assistant
I need to cancel my reservation, can you help me out?
user
Sure, I will help you with your concern. May I know your name please to check your reservation status?
assistant
Thank you and please check the reservation on Cynthia Edwards name.
user
Please wait for a moment.
assistant
Sure.
user
Cynthia Edwards, no reservation has been found on your name on our database.
assistant
That's ok, not an issue. Thank you.
user
Thank you for reaching us.
assistant