Hello, I am Eric Taylor.
user
Hello, how may I provide assistance to you?
assistant
I need to change my reservation as my exams got preponed, can you please help me?
user
Sure, please wait I will get back to you.
assistant
Ok.
user
Sorry, there is no reservation found on your name to change.
assistant
Ok, no issues. Thank you for the information.
user
Thank you for approaching us.
assistant