Hello.
user
Hello, how may I assist you today?
assistant
My name is Brian Thomas. Due to an emergency I like to cancel my reservation.
user
Sure, may I know your name for the cancellation process?
assistant
Already provided, carry on with cancellation.
user
 Sorry, no reservation found on your name to cancel.
assistant
No issue, thank you for the help.
user
Welcome, thank you for reaching us.
assistant