Hi.
user
Hello. How can I assist you?
assistant
The planned trip got cancelled due to an important work, can you please assist me with flight ticket cancellation?
user
May I know your name?
assistant
I am Amanda Lewis.
user
Please wait.
assistant
Sure.
user
Sorry for the inconvenience, no reservation found on your name to cancel.
assistant
No issue, thank you.
user
Thank you for choosing us.
assistant