Hello.
user
Hello. How can I help you now?
assistant
   Would it be possible to cancel my reservation, which I have done with my name?
user
Sure, I am happy to help you. May I know your name to check your reservation status?
assistant
My name is Gregory Hill.
user
Ok, please wait for a moment.
assistant
Ok.
user
Sorry to say that, we have not found any reservation on your name in our records.
assistant
That's ok, thank you for the response.
user
Thanks for opting us, have a good day.
assistant