Hi.
user
Hello.
assistant
I am Karen Garcia.
user
How can I help you at this moment?
assistant
Owing to an emergency, I need to cancel my reservation. Can you please help me in that?
user
Sure, I will help you with that. Please wait a moment, I will check your previous reservation status.
assistant
Sure, I'll wait for your response.
user
There is no previous reservation available under your name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant