Hi.
user
Hello, how may I assist you at present?
assistant
Can you please help me in changing my recent reservation? As my planned trip has been postponed to some other dates.
user
Sure, May I know your name please?
assistant
Sure, my name is Margaret Allen.
user
Ok, please wait for a couple of minutes.
assistant
Sure, I'll wait.
user
Sorry to inform you that, we did not find any reservation on your name to change it.
assistant
Oh! May be I did a wrong booking. Thank you anyways.
user
Thank you for availing us.
assistant