Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my recent reservation due to some health issues. Can you please help me with the cancellation?
user
Sure, I am here to help you with that, may I know your name to proceed further?
assistant
Sure, my name is Robert Wright.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, not an issue. Thank you for the information.
user
Thank you for reaching us.
assistant