Hello.
user
Hello, how may I be of your helping hand?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure,  may I know your good name please?
assistant
My name is Edward Gonzalez.
user
Wait a while, kindly.
assistant
Sure, take your time.
user
Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant