Hello.
user
Hello. How may I serve you at this moment?
assistant
Due to heavy rain, I want to change my reservation. Can you help me?
user
Sure, can I know your good name please?
assistant
Ruth Thomas here.
user
Ok, please wait for few minutes, let me check with your existing reservation status.
assistant
Ok.
user
There is no existing reservation found on your name in our records.
assistant
No problem, Thanks for the information.
user
Thank you for reaching us.
assistant