Hi.
user
Hello, how may I assist you?
assistant
I am Rebecca Scott, want to cancel my ticket due to some personal reason. Can you please help me?
user
Sure, please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
Oh! It's ok no problem. Thank you for your information.
user
You are welcome.
assistant