Hello.
user
Hello.
assistant
Carolyn Baker, here.
user
Can you please tell me how can I assist you?
assistant
Due to prepone of my exams I want to cancel my reservation.
user
Ok, I can help you by cancelling your ticket and before that can you please tell me do you have any new reservation?
assistant
Sure. No I am not planning to go to travel.
user
Sorry to say, no reservation found on your name to cancel. Thank you for reaching us.
assistant
That's fine, thanks for helping me out.
user