Hello.
user
Hello, how can I reach you today?
assistant
Due to an emergency, I want to change my reservation. Can you help me?
user
Sure, I will help you with that. Can you please tell your name?
assistant
Paul Jones here.
user
Please wait for a while, let me check once.
assistant
Sure.
user
Sorry, no reservation found with your name.
assistant
No problem, Thanks for the information.
user
Thank you for opting us.
assistant