Hello.
user
Hello, how may I help you?
assistant
My name is Matthew Hall. I want to cancel my reservation as I am not able to go on the trip. Can you please help?
user
Sure, I am here to help you. Please wait for a moment to check your details.
assistant
Sure.
user
Sorry to say, no reservation found on your name.
assistant
No worries, thank you for the information.
user
Thank you for reaching us, have a nice day.
assistant