Hi.
user
Hello, how may I assist you?
assistant
I want to make some changes in my recent booking that I am unable to travel to the trip on that dates, can you please modify my recent booking?
user
Ok, please provide your name so that I can check your reservation with your name.
assistant
Sure, my name is Emily Lopez.
user
Please wait a moment, let me check.
assistant
Sure.
user
There is no reservation found on your name Emily Lopez.
assistant
Ok, it's alright. Thank you for your search and response.
user
Ok, thanks for choosing us.
assistant