Hello.
user
Hello, how may I assist you today?
assistant
Due to some sudden plannings, I am willing to change my reservation . Can you please help me for this?
user
Sure, we are happy to help you.
assistant
Thank you very much for quick access.
user
May I know your good name please?
assistant
Myself Katherine Lopez.
user
Please wait a minute.
assistant
Sure, I will wait for your response.
user
Sorry, there is no active reservation on your name.
assistant
Not a big problem, anyhow thank you very much for your kind information.
user
Thank you for reaching us.
assistant