Hello. I am Scott Thomas.
user
Hello, in what way shall I aid you?
assistant
Please, help me in changing my existing reservation as my plan to go for a film festival got postponed.
user
Sure, please hold on.
assistant
Ok.
user
Thank you for being patience. Sorry, we did not find any reservation on you name.
assistant
Not an issue. Thank you.
user
Thank you for picking us.
assistant