Hello, I'm Margaret Perez.
user
Hello Martinez, how may I assist you?
assistant
Due to an emergency, I would like to cancel my reservation.
user
Ok, wait a moment to check your previous reservation status.
assistant
Ok.
user
Sorry Martinez, there is no reservation found under your name in our database.
assistant
That's ok, thank you.
user
Thank you for choosing our service, have a nice day.
assistant