Hello.
user
Hello.
assistant
Is this flight ticket booking agency?
user
Yes, welcome to ABC Airline agency. How can I assist you today?
assistant
My family trip was postponed due to some problems in adjusting travel dates, so I want to cancel my previous reservation can you help me?
user
Sure, May I know your name for checking your reservation?
assistant
Sure, my name is Nicole Walker.
user
Please give me a moment.
assistant
Ok.
user
Your reservation is cancelled.
assistant
Thank you for your help.
user
Welcome, have a great day.
assistant