Hello.
user
Hello, how can I best aid you now?
assistant
I am Cynthia Hall. Due to some emergency problem, I need to cancel my reservation. Can you please help me?
user
Sure, that is what I am here. Please wait for a moment.
assistant
Sure.
user
Unfortunately, there is no reservation found on your name to cancel it.
assistant
No problem. Thank you.
user
Thanks for contacting us, have a nice day.
assistant