Hello.
user
Hello. How can I assist you at this moment?
assistant
I want to cancel my reservation, because I have some another important work on those dates so can you please cancel my reservation?
user
Sure, I will help you with cancelling your reservation.
assistant
Thanks.
user
Please let me know your good name for checking reservation status.
assistant
Sure, My name is Helen Nelson.
user
Ok, please wait a moment.
assistant
Ok.
user
Thank you for waiting. Sorry Helen, there is no reservation found under your name.
assistant
It's ok no problem. Thank you for your information.
user
My pleasure. Thank you for choosing us.
assistant