Hi.
user
Hello, how can I serve you today/.
assistant
Owing an emergency want to change my existing reservation, can you please help me in changing it?
user
May I know your name, please?
assistant
Yes, I am Susan Hill.
user
We found your reservation, please provide your new journey dates.
assistant
Sure, I have planned to travel on 10/27 and return on 10/29.
user
From where do you want to board and land?
assistant
My boarding and landing airport codes are Houston, TX-HOU and San Francisco, CA-SFO.
user
Do you have any other requirements to be meet?
assistant
Yes, I need a direct flight.
user
Sorry, we have a connecting flight.
assistant
That's ok, please don't proceed further.
user
Ok.
assistant
Thank you for the response.
user
Thank you for choosing us.
assistant