Hello.
user
Hello, how may I aid you at this moment?
assistant
I am trying to cancel my recent ticket because I have an important meeting on those dates, so I am unable to travel. Can you help me?
user
Sure, I will help you with that. Can you please provide your name for checking the reservation status under your name?
assistant
My name is David Jackson.
user
Sorry Jackson, after checking I have not found any active reservations under your name.
assistant
It's ok, thank you for searching.
user
My pleasure, thank you for reaching out here.
assistant
Welcome.
user