Hi.
user
Hello.
assistant
I am Steven Hill.
user
How may I assist you now?
assistant
I want to change my existing reservation, can you please help me with that?
user
Steven Hill, please allow me to check with your booking.
assistant
Ok.
user
Sorry to inform you, but there is no active reservation under your name.
assistant
Ok, no problem. Thank you.
user
Thank you for approaching our services.
assistant