Hello.
user
Hello, how may I help you?
assistant
Can you please help me to cancel the ticket which is booked in the last week?
user
Sure. As an agent, I am here to help you. May I know your name?
assistant
Thank you. My name is Gregory Brown.
user
Thank you. Please wait, let me check your reservation status.
assistant
Ok.
user
Sorry, I did not find any reservation under your name in our database.
assistant
It's ok, not a problem with that. Thank you for providing the information.
user
You are welcome and thank you for choosing us.
assistant
You are welcome.
user