Hio.
user
Hello. How may I help you today?
assistant
I am Jack Hernandez. Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry, no reservation found on the name of Jack Hernandez.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for choosing us.
assistant