Hello.
user
Hello. How can I assist you at this moment?
assistant
I want to change my existing reservation due to postpone of my new house warming ceremony. Can you please help me?
user
Sure, I am here to help you with this. Can you please provide your name to check your reservation status?
assistant
Sure, I am James Thompson,.
user
James Thompson, there is no active reservation found under your name in our database.
assistant
No worries, thank you for the information.
user
Thank you for contacting us.
assistant