Hello.
user
Hello, how may I assist you today?
assistant
I want to cancel my recent reservation. Can you help me out?
user
Sure, may I know your name for the cancellation process?
assistant
Nicholas Hernandez.
user
Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.
assistant
That's ok. Anyways, thank you.
user
Welcome, thank you for reaching us.
assistant