Hi.
user
Hello, how can I aid you?
assistant
Earlier I made a reservation for my trip through an agent but, agent booked on wrong date. Can you please change my reservation?
user
Sure, we are here to help you.
assistant
Thank you.
user
Can I have your name to check your details in our database?
assistant
I am Paul Clark.
user
Ok, let me check the status and revert to you.
assistant
Ok.
user
Thank you for waiting, unfortunately there is no reservation exist on your name to proceed further.
assistant
Ok, no problem. Thank you for your response.
user
Thank you for choosing us.
assistant