Hello.
user
Hello. How may I assist you today?
assistant
I have planned a trip to enjoy my holidays in my home town but suddenly there is an important meeting on the same dates, so can you please help me in flight ticket cancellation?
user
Sure, I am here to help you with that, please wait for a minute.
assistant
Thank you for considering my request  and I will wait.
user
May I know your name to proceed further?
assistant
Sure, my name is Stephen King.
user
Sorry, I could not find any reservation with your name in our database.
assistant
OK, not an issue with that one. I think the ticket booking is not done properly. Thank you for your information.
user
It's my pleasure.
assistant
You are welcome.
user