Hello.
user
Hello, how can I help you?
assistant
I am Jessica Perez. I want to change my existing reservation due to bad weather condition, can you please help me with that?
user
Sure, I will help you. Please wait a while.
assistant
Sure.
user
Sorry to say, there is no reservation on your name in our database.
assistant
Not an issue, thank you.
user
Thank you for opting us.
assistant