Hello.
user
Hello. How may I help you?
assistant
I would like to cancel my recent reservation, will you help me with that?
user
May I know your name please to check the status of your reservation?
assistant
Sure, myself Katherine Hernandez.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Ok, I will wait.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
Ok, not an issue.
user
Thank you for reaching us.
assistant
Thank you for helping me.
user