Hi.
user
Hello. How may I guide you?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
user
Sure, I will definitely help you with that. What is your full name?
assistant
Thank you and my name is Anthony Harris.
user
Ok, please give me sometime to check your ticket status.
assistant
Sure.
user
Thank you for waiting, sorry as per your concern I can not amend your reservation as your reservation is not found in our records.
assistant
Oh! It's ok, thank you for your help.
user
You are most welcome. Thank you for reaching us.
assistant