Hi.
user
Hello, how may I assist you today?
assistant
Can you please cancel my recent reservation? As my planned trip has been cancelled.
user
Sure, may I know your name for the cancellation process?
assistant
Sure, my name is Samantha Gonzalez.
user
Thank you, please be on hold.
assistant
Sure, I'll wait for your response.
user
Sorry, we couldn't find a reservation on your name to cancel.
assistant
Oh! That's ok, thank you for giving the information anyways.
user
Welcome, thank you for reaching us.
assistant