Hi,.
user
Hello, how may I amend you?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you assist me?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name for the cancellation process?
assistant
I am Sharon Walker.
user
Please wait a moment.
assistant
Ok.
user
Thank you for your time, we did not find any reservation in your name.
assistant
Ok, not a problem. Thanks for your prompt response.
user
Thank you for opting our service.
assistant