Hello,.
user
Hello, how may I assist you?
assistant
I want to cancel my reservation due to heavy rain so, can you please help me in cancellation of my ticket?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please to check the reservation list?
assistant
Sure, My name is Andrew Johnson.
user
Please wait for a while.
assistant
Sure.
user
Thank you for waiting, but there is no reservation found on your name.
assistant
Ok, not an issue. Thank you for the information.
user
Thank you for availing us.
assistant