Hi.
user
Hello.
assistant
I am Katherine Rodriguez.
user
What service that you are seeking from our agency?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you help me in this?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait a moment to check your previous reservation.
assistant
Sure.
user
We regret to inform you that, there is no reservation on your name in our records.
assistant
It's ok, not a problem. Thank you for your information.
user
Thank you for approaching us, have a great day.
assistant