Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation due to sudden demise of grand father. Can you please help me with this?
user
Sure, can I know your name?
assistant
My name is Margaret Lopez.
user
Please wait for a moment to check.
assistant
Sure.
user
I have found your reservation and cancelled as per your requests.
assistant
Thank you.
user
Thank you for reaching us.
assistant