Hi, I am Paul Williams.
user
Hello, how may I best support you today?
assistant
Owing to an emergency, my FIFA tournament got postponed.
user
Ok.
assistant
So I want you to change my recent reservation.
user
Sure, please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, not an issue. Thank you for your support.
user
Thank you for reaching us.
assistant