Hello.
user
Hello. What can I do for you at this moment?
assistant
I am William Miller, I planned a trip to Charlotte but I have to cancel my trip due to my bad heath.
user
Ok.
assistant
Can you cancel the ticket?
user
Sure. Give a minute, I will check the status of your previous reservation.
assistant
Sure.
user
Thanks for being patience. We found that there was no reservation existed with your name.
assistant
Ok, thanks for the information.
user
Thank you for opting us.
assistant