Hello.
user
Hello. How can I assist you today?
assistant
I am Kenneth Miller. I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Thank you. Sure.
user
Kenneth, there is no reservation found under your name.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us.
assistant