Hello.
user
Hello, how may I aid you?
assistant
I am Joshua Young, want to alter my recent reservation due to some emergency. Please help me out with that.
user
Sure, I will help you with that.
assistant
Thanks.
user
Please give me a moment to check your reservation status.
assistant
Sure.
user
Sorry, we couldn't find any reservation on your name in our records.
assistant
It's ok, thank you.
user
Thank you for approaching us.
assistant