Hello.
user
Hello, how may I help you?
assistant
I am Kimberly Hill. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, please wait for a moment to check.
assistant
Sure.
user
Sorry, no reservation found on your name.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us, have a nice day.
assistant