Hello.
user
Hello, how may I support you?
assistant
I am Janet Turner. My family tour trip was postponed so I want to change my existing reservation.
user
Sure, I will help you with that. Please wait for a moment, while I search for the reservation.
assistant
Sure.
user
Thanks for waiting, sorry to inform you there is no any reservation found on your name.
assistant
Not an issue. Thanks for your service.
user
Thank you for reaching us, have a nice day ahead.
assistant