Hi.
user
Hello, how may I aid you?
assistant
Jonathan Perez here. I would like to spend some more days with my family, so please help me in changing my existing reservation.
user
Sure, I am here to help you out. Please allow me a moment.
assistant
Ok.
user
Sorry Perez, there is no active reservation on your name in our records.
assistant
That's fine, thank you for your help.
user
Thank you for reaching us.
assistant