Hi.
user
Hello. How may I assist you?
assistant
I want to change my current reservation. Can you help me for that one?
user
Sure, I am here to help you out. May I know your name?
assistant
Sure, Virginia Collins here.
user
Virginia Collins, we haven't found any reservation under your name in our database.
assistant
No issues, thank you for the information.
user
Thank you for choosing us.
assistant