Hi.
user
Hello.
assistant
I am Anna Carter.
user
Anna, how may I aid you?
assistant
Can you help me in changing my recent reservation, as my exam is postponed?
user
Sure, please give me a moment to check your ticket status.
assistant
Ok.
user
Sorry, no reservation is available by your name.
assistant
That's ok, thank you.
user
Thank you for choosing us.
assistant