Hello, I am Charles Rodriguez.
user
Hello Charles Rodriguez, how can I assist you?
assistant
I want  to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?
user
Sure, please give me a moment.
assistant
Take your time.
user
Sorry, no reservation is available by your name.
assistant
No issues. Thank you for checking.
user
Thank you for reaching us.
assistant
You are welcome.
user