Hello.
user
Hello, how may I help you?
assistant
I need to change my reservation due to my planned event got postponed. So please help me with that.
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, myself Barbara Mitchell.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.
user
Thanks for contacting us.
assistant
Most welcome.
user