Hi. I am Karen Perez.
user
Hello, how can I be your helping hand?
assistant
I need to cancel my existing reservation due to some emergency work. Can you please help me with that?
user
Sure. Please wait for a while, I will check your previous reservation.
assistant
Sure.
user
Thank you for being patience, there is no reservation found on your name.
assistant
It's ok, no problem. Thank you for the information.
user
Thank you for contacting us.
assistant