Hello.
user
Hello, how may I help you?
assistant
I want to change my existing reservation due to some bad weather conditions. Can you help me in that?
user
Sure, we are here to help you.
assistant
Thank you.
user
Can I know your name please?
assistant
Cynthia Smith here.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, not an issue. Thank you for checking.
user
Thanks for reaching us, have a nice day.
assistant