Hello, I am Kathleen Turner.
user
Hello, How can I help you?
assistant
Due to an emergency I need to cancel my reservation. Can you please help me in cancelling reservation.
user
Sure, Wait for a while, I will check and get back to you.
assistant
Sure.
user
Sorry to tell that there is no reservation found on your name.
assistant
Ok, no problem.
user
Thank you for approaching us.
assistant
Thanks for your information.
user