Hello.
user
Hello. How can I serve you?
assistant
Due to my ill health, I couldn't make my trip to Dallas. Can you please cancel my recent reservation?
user
Sad to hear that. May I know your name for checking?
assistant
My previous reservation has done with my name Shirley Martin.
user
Sorry, there is no reservation found under your name.
assistant
Ok, not an issue. May be my brother has already cancelled my ticket on behalf of me.
user
Take care, thank you for reaching us.
assistant
Thank you for providing information.
user