Hello.
user
Hello, how may I assist you today?
assistant
Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?
user
Sure, may I know your name for the cancellation process?
assistant
My name is Benjamin Davis.
user
Thank you, please wait for a minute.
assistant
Ok, I will wait.
user
Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records?
assistant
Anyway, thanks for the information.
user
Welcome, thank you for reaching us.
assistant