Hello,.
user
Hello, how can I help you?
assistant
I need to cancel my ticket due to some project release issues at my office.
user
Sure, may I know your good name?
assistant
Reservation is done with my name Sandra Lopez.
user
Please wait for a moment. I will check and get back to you.
assistant
Sure.
user
Thanks for waiting, no reservation was found with your name.
assistant
Ok.
user
Thanks for choosing us.
assistant
Thank you for the prompt response.
user