Hello.
user
Hello, how may I serve you today?
assistant
I would like to cancel my recent reservation due to some personal issues, will you help me with that?
user
Sure, we are here to help you.
assistant
Thank you for accepting my request.
user
May I know your good name please?
assistant
Myself Jeffrey Collins.
user
Please wait a moment.
assistant
Ok, I will wait.
user
Sorry, there is no active reservation found on your name to cancel.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for approaching us.
assistant