Hello.
user
Hello. How can I serve you?
assistant
Due to some financial issues I am unable to travel to the trip with my friends. So, I need to cancel the ticket. Can you help me?
user
Ok, sure. May I know your name?
assistant
Ok, my name is Laura Thomas.
user
Sorry, no reservation found on your name.
assistant
It's ok, not an issue. Thank you for the information.
user
Thank you for reaching us.
assistant