Hello.
user
Hello. How may I assist you today?
assistant
I want to cancel my recent reservation, can you please help me?
user
Sure, may I know your name?
assistant
Thank you for taking my request. The ticket is under the name Kevin Lopez.
user
Please hold a moment.
assistant
Sure, I will wait.
user
Sorry, there are no active reservations on your name to cancel.
assistant
No issue, anyway thank you for checking.
user
Thank you for reaching our service.
assistant