Hello.
user
Hello, could you please tell us for what help you approached us?
assistant
Please cancel my recent reservation due to some health issues?
user
Sure, could I have your name please?
assistant
Sure, I am Nancy Hall.
user
Ok, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
Ok, not an issue. Thank you for your information.
user
You are welcome, have a great day.
assistant