Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation. Could you help me with that?
user
Sure, may I know your name please?
assistant
Mary White.
user
Sure, please wait for a while.
assistant
Ok.
user
Sorry Mary White, there is no active reservation found with your name in our records.
assistant
That's ok, no problem. Thank you.
user
Most welcome.
assistant