Hello.
user
Hello. How can I help you today?
assistant
I am Christine Smith.
user
Yes Smith.
assistant
I would like to change my reservation as my mother got hospitalised, can you please help me out?
user
Sure, I will help you with that, please hold on for a moment to check your reservation status.
assistant
Thank you.
user
Smith, I did not find any reservation with your name in my database.
assistant
Ok no problem, thank you for your services.
user
It's my pleasure.
assistant