Hello,.
user
Hello. How may I help you?
assistant
I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with that?
user
Ok, please wait for a moment to check with availability for you.
assistant
Sure.
user
May I know your good name please?
assistant
Linda Wilson, is my name.
user
I am so sorry to inform you, there is no reservation by your name.
assistant
Ok, not a problem. Thanks for the information.
user
Thank you for consulting with our agency. Have a nice day.
assistant