Hello, I am Alexander Lopez.
user
Hello, what can I aid you for today Lopez?
assistant
Due to some health issues I want to cancel my recent reservation, can you please help me with that?
user
Sure, I will help you with it. Give me a moment to check existing reservation.
assistant
Ok.
user
Sorry, I can not find any reservation under your name to cancel.
assistant
Ok, no issues, thanks for your information.
user