Hi.
user
Hello. How may I help you out?
assistant
I am Nancy Rodriguez, I want to cancel my reservation as my grandfather is unwell. Can you please do that for me?
user
Sure, I will help you in cancelling the reservation.
assistant
Thank you.
user
Sorry, there are no reservations found in our database.
assistant
Not an issue, thank you for checking.
user
Thank you for reaching us.
assistant