Hello.
user
Hello, how can I help you?
assistant
Can you please help me in changing my existing reservation as my exams got postponed to some other dates?
user
Sure, I can help you with that. May I know your good name please?
assistant
Myself Rachel Smith.
user
Please allow me a minute to check your reservation status.
assistant
Sure, take your time.
user
Rachel Smith, there is no active reservation found under your name to do modifications in that.
assistant
Ok, no problem. It might went wrong while booking, anyway thank you for checking out.
user
Thank you for choosing us, have a nice day.
assistant