Hello. I am Kenneth Jones.
user
Hello, how may I assist you?
assistant
I need to cancel my recent reservation, as my exam postponed has been cancelled. Could you help me in cancelling?
user
Sure, I will help you. Please wait a moment.
assistant
Ok.
user
There is no reservation on your name.
assistant
Ok, no issues. Thanks for your service.
user
Thanks for choosing us.
assistant