Hi, Katherine Lopez here.
user
Hello, how can I support you today?
assistant
Due to postponed of my exams, I want to change my existing reservation. Can you please help me with this?
user
Sure, please wait for a while, I will check the reservation on your name.
assistant
Sure.
user
Thank you for waiting, we are sorry to say that there is no reservation found on your name.
assistant
Ok, no issue. Thanks for your service.
user
Thank you for reaching us.
assistant