Hi.
user
Hello, how may I aid you?
assistant
I would like to change my flight reservation as I am unwell, could you please help me?
user
Sure, may I know your name?
assistant
Thank you. I am Christine Hernandez.
user
Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry Christine Hernandez, no reservation is available by your name.
assistant
No problem. Anyway, thank you for checking.
user
Thank you for contacting us.
assistant