Hello.
user
Hello. How can I aid you?
assistant
Can you aid me to change my reservation due to emergency?
user
Sure, We are here to help you. May I know your name?
assistant
Thank you. I am Cynthia Martin.
user
Please wait a while.
assistant
Sure.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
Thank you for the help.
user
Thank you for reaching us.
assistant