Hi.
user
Hello, how may I help you?
assistant
Could you please help me to cancel my recent reservation as my plan to meet my grand parents got postpone?
user
Sure, wait a minute.
assistant
Please check the reservation on the name of Michael Campbell.
user
Ok. Sorry to say that, there is no reservation on your name.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant