Hi.
user
Hello,. How may I help you?
assistant
I am Raymond Hernandez. I would like to cancel my ticket because, I need to attend the surgery as it is a emergency. Please help me in that.
user
Definitely.
assistant
Thank you.
user
Reservation found for Raymond Hernandez.
assistant
Ok.
user
Reservation is cancelled.
assistant
Thank you.
user
Thanks.
assistant