Hi.
user
Hello, how can I aid you for today?
assistant
I need to change my existing reservation, Can you please help me with that?
user
I am here to help you about that, can you please let me know your name for checking the reservation status?
assistant
Kathleen Perez here.
user
Sorry Kathleen Perez, there is no active reservation under your name in our booking list.
assistant
Ok, no problem. Thanks for your information.
user
You are welcome, thank you for reaching us. Hope you have a nice day ahead.
assistant