Hello.
user
Hello, how may I help you?
assistant
I have re-planned my journey. So please help me by making few changes in my previous booking.
user
Sure, please share your good name?
assistant
It's Kevin Clark.
user
Please wait for a while.
assistant
Sure.
user
Thank you for your time, sorry no reservation found on your name.
assistant
That's ok. Thank you.
user
Thank you for choosing us.
assistant