Hi.
user
Hello. How may I help you?
assistant
Owing an emergency want to cancel my reservation, can you help me with it please?
user
May I know your name please to check the status of your reservation?
assistant
   My name is Jonathan Nelson.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Ok.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
That's ok, thank you for the response.
user
Thank you for reaching us.
assistant