Hi.
user
Hello, how may I assist you?
assistant
I would like to cancel my reservation because of postponement of my exams.
user
Sure, could you please mention your name please?
assistant
Myself Thomas Thomas.
user
Please wait for a moment.
assistant
Ok.
user
Sorry Thomas, there is no reservation found on your name to cancel your reservation.
assistant
It's ok. Thank you for the information.
user
You are welcome.
assistant