Hi.
user
Hello. How shall I help you?
assistant
Can you help me to cancel my reservation?
user
Sure, may I know your name for checking purpose?
assistant
My name is Alexander Nelson.
user
Thank you for your information, there is no reservation found on the name in our previous booking list.
assistant
Ok, no issues with that. Thank you for your information.
user
You are welcome and thank you for approaching us.
assistant