Hello.
user
Hello, how can I guide you for today?
assistant
I would like to change my existing reservation, can you help me in that?
user
I will help you with that. May I know your name?
assistant
Sure, myself Michelle Evans.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure, I will wait for your response.
user
Sorry, there is no reservation found under your name in our database.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you for contacting us, have a nice day.
assistant