Hello.
user
Hello, how can I help you?
assistant
I want to cancel my recent reservation due to sudden postpone of my exams dates. Can you help me with that?
user
May I know your name please?
assistant
I am Nancy Evans.
user
Sorry to say, there is no reservation on your name in our database.
assistant
Ok, no problem. Thank you.
user
Thank you for opting us.
assistant