Hi.
user
Hello, how can I assist you?
assistant
Can you please help me in cancelling my reservation?
user
Ok, please can I know your name to cancel the reservation?
assistant
I am Kenneth Lewis.
user
Ok, please wait a moment I will check.
assistant
Ok.
user
Ok, thank you for waiting. Sorry as per the reservation records there is no flight ticket been reserved on your name to cancel.
assistant
Ok, no problem. Thank you.
user
Thank you for choosing our agency.
assistant