Hi, I am Matthew Baker.
user
Hello, how may I aid you?
assistant
Owing an emergence, I want to change my existing reservation. Can you please help me with it?
user
Sure, let me check whether it is active or not and revert to you.
assistant
Ok.
user
We could not find any reservation by the name you mentioned above in our data base.
assistant
Ok, no issues. Thanks for the help.
user
Thank you for choosing us.
assistant