Hello.
user
Hello, how may I aid you at this moment?
assistant
I want your help in changing the recent ticket because my trip got postponed. Can you please help me?
user
Yes, I am here to help you. Please provide your name to check the reservation status.
assistant
My name is Emily Allen.
user
Sorry Allen, I can not find any active reservations under your name.
assistant
It's ok, thank you for the information.
user
My pleasure, thank you for reaching out here.
assistant
Welcome.
user