Hi.
user
Hello. How may I help you now?
assistant
I want to change my existing reservation owing to an emergency.
user
Sure, I am here to help you. Please, share me your name to check your reservation status.
assistant
I am Steven Martinez.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry, we have not found any active reservation on your name in our records.
assistant
Thanks.
user