Hi.
user
Hello.
assistant
Laura Baker here.
user
How may I help you?
assistant
Due to health issue, I want to postpone my trip. Will you please help me in changing my reservation?
user
Sure, wait a moment.
assistant
Ok.
user
Sorry Baker, no reservation has been found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for approaching us.
assistant