Hello.
user
Hello, how may I aid you today?
assistant
Due to sudden health issue, I would like to cancel my reservation. Can you please help me out with that?
user
Sure, I am here to help you. Can I know your name?
assistant
Thank you for accepting my request. I have reserved it on the name of Patrick Green.
user
Please wait for a moment to check your details in my records.
assistant
Sure, take your time.
user
Thank you for waiting, no reservation found on your name in my records.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you for reaching us.
assistant