Hello. I am Carol Moore.
user
Hello. How can I aid you Carol Moore?
assistant
I had planned to go on a trip, but it was postponed due to some reasons. Can you change my recent reservation?
user
Sure, I will help you in changing your reservation. Please be on hold for a moment.
assistant
Ok, take your own time.
user
Carol Moore, there is no active reservation found under your name in our database.
assistant
That's ok. Anyways, thank you for your help.
user
Thank you for utilising our service.
assistant