Hi, I am Susan Baker.
user
Hello, how may I help you?
assistant
Owing to an emergency, my planned trip to New York got postponed. So I request you to change my existing reservation.
user
Sure, please stay online let me check and know you the current status.
assistant
Sure.
user
Thank you for your time, we did not find any active reservation in your name to make changes as per your request.
assistant
Ok, not an issue. Thank you for your assistance.
user
Thank you for reaching us.
assistant