Hi.
user
Hello. How may I help you?
assistant
Catherine Allen here, can you help me to cancel my reservation?
user
I am here to help you, please hold on a moment.
assistant
Sure, take your time.
user
Sorry, there is no reservation found on your name to cancel it.
assistant
No issues, thank you for your help in searching.
user
Thanks for contacting us, have a good day.
assistant