Hello.
user
Hello, How can I serve you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, May I know your name?
assistant
My reservation was done under the name David Wright.
user
Please wait a second.
assistant
Sure, take your time.
user
Sorry, No reservation found on your name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for opting us.
assistant