Hello.
user
Hello, how may I aid you today?
assistant
Myself Paul Green. I want to cancel my recent reservation due to some health issues, can you help me?
user
Sure, I am here to help you out. Please allow me a moment to check the previous active reservation is found on your name or not.
assistant
Ok, I will wait for your response.
user
Sorry Paul, there is no active reservation in our database.
assistant
That's ok, thank you for the information.
user
Thank you for reaching us.
assistant