Hello.
user
Hello.
assistant
Christine Jones here.
user
How can I assist you at this moment?
assistant
I want to change my existing reservation due to postpone of my exams. Can you help me in that?
user
Sure, I will assist you with that. Please wait a moment, I will check your previous reservation status.
assistant
Sure, take your own time.
user
There is no previous reservation available under your name.
assistant
Ok, not an issue. Thank you for giving information.
user
Thank you for contacting us, have a nice day.
assistant