Hello.
user
Hello, how may I assist you today?
assistant
I would like to change my flight reservation as my trip got postponed, can you please help me?
user
Sure, may I know your name please?
assistant
I am Kathleen Taylor.
user
Please wait for a moment.
assistant
Sure.
user
Sorry Taylor, there is no reservation found as per your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us with a query.
assistant