Hello.
user
Hello, how may I help you?
assistant
I need to cancel my existing reservation, which is done recently. Can you please help me out?
user
Ok, may I know your name?
assistant
Thank you for considering my request. Myself Susan Thompson.
user
Ok, please wait for a while.
assistant
Sure, I will wait for your positive response.
user
Susan Thompson, there is no active reservation available by your name.
assistant
Not a big problem, anyway thank you for the information.
user
Thank you for choosing our airlines.
assistant
Thank you for your service.
user