Hello.
user
Hello, how can I be a helping hand for you today?
assistant
As my graduation ceremony got postponed, can you help me to change my existing reservation?
user
Sure, we are here to help you. To proceed further, May I know your good name please?
assistant
Sure, my name is Steven Mitchell.
user
Ok, Steven Mitchell, please wait for a while.
assistant
Ok.
user
Thanks for your patience. Sorry for your inconvenience, we did not find any existing reservation based on your specified name.
assistant
That's ok, thank you.
user
Thanks for choosing us, have a nice day.
assistant