Hello.
user
Hello. How can I assist you today?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Ok, please can I know your name?
assistant
My reservation was done under the name Kenneth Edwards.
user
Ok, thank you for waiting. Sorry as per the records your reservation is not found to amend.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for choosing our agency.
assistant