Hello.
user
Hello. How may I assist you now?
assistant
Owing to an emergency I have a request to change my existing reservation. Can you please help me for this?
user
Sure. May I know your good name please?
assistant
Yes, I am Sandra Evans.
user
Please wait a minute, I will inform you in few seconds. Thank you for waiting. Sorry Evans, no reservation was found under your name to change the reservation.
assistant
OK, that's fine.
user
Thank you for contacting us. Have a good day.
assistant
Thank you for your information.
user
Your welcome.
assistant