Hello.
user
Hello. How may I help you at this minute?
assistant
Can you please help me in changing my reservation which I have done in last week?
user
Ok, I will help you with that. Can I know your name?
assistant
Yes, my name is Pamela Walker.
user
Ok, Pamela Walker, please wait for a minute.
assistant
Sure, I'll be online.
user
I could not found any reservation with your name in our database.
assistant
Oh! That's ok, thank you for giving the information.
user
Thank you for approaching us.
assistant