Hi.
user
Hello, how can I give assistance to you?
assistant
I would like to change an existing reservation due to an emergency, can you please help me?
user
Sure, I am glad to help you to change it.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, my name is Dorothy Wilson.
user
Ok, please wait for a couple of minutes.
assistant
Sure, I will wait.
user
Thanks for waiting, there was no reservation found on your name to change it.
assistant
Ok, not an issue.Thank you for your information.
user
Thank you for availing our service.
assistant