Hi.
user
Hello. How can I serve you?
assistant
Can you please be my helping hand to cancel reservation?
user
May I know your name ?
assistant
Yes, I am Thomas Thomas.
user
Please wait a while I will let you know.
assistant
OK.
user
Unfortunately , there is no reservation found.
assistant
OK, no issue. Thanks for your responce.
user
Thank you  have a great day.
assistant