Hi.
user
Hello. how can I assist you?
assistant
I want to cancel my reservation, why because my friends already done my reservation with some other airlines. So could you please help me out?
user
Ok, may I know your name?
assistant
I am Donna Rodriguez.
user
 Please wait I will revert you.
assistant
Ok.
user
 We found reservation on your name and it is cancelled.
assistant
Thanks for your prompt response.
user
 Thank you for availing us.
assistant