Hello.
user
Hello. How may I assist you?
assistant
Due to heavy rains my tournament got postpone, so I want to cancel my recent reservation. Can you please help me?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please help me with your name to check the status of your reservation.
assistant
I am Gregory Evans.
user
Gregory Evans, I have found your reservation. Can I proceed to cancel your reservation?
assistant
Yes, you can cancel the ticket.
user
Ok, your reservation has been cancelled successfully.
assistant
Thank you for your help in cancellation.
user
Thank you for approaching us.
assistant