Hello.
user
Hello. How may I support you today?
assistant
Please change my existing reservation due to some health issues?
user
Sure, we are here to help you. Could you please let me know your name to check the reservation status?
assistant
Sure, I am Brain Anderson.
user
Ok, please wait a minute I will get back to you with the present status.
assistant
Sure.
user
Sorry, there is no active reservation have been found under your name in our database to change it.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant