Hello.
user
Hello.
assistant
I am Samuel Mitchell.
user
How may I assist you?
assistant
I would like to cancel my reservation as I am leaving for family trip, can you please help me out?
user
Sure, I am here to help you out.
assistant
Thank you.
user
Samuel Mitchell, we haven't found any reservation under your name in our database.
assistant
Ok no problem, thank you for your services.
user
Thank you for reaching us.
assistant