Hello, Jerry Smith here.
user
Hello Jerry, how may I assist you?
assistant
I have some unplanned work in my office, so I will not be able travel to my hometown. Could you help me to cancel my reservation?
user
Sure Smith, I here to help you out. Please wait a moment, let me check the previous reservation on your name.
assistant
Sure, take your time.
user
Sorry Jerry, no reservation found on your name in our data base.
assistant
It's ok, thank you for the information.
user
Thank you for reaching us.
assistant