Hello.
user
Hello, How can I help you?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, May I know your name?
assistant
Sure, my name is Brenda Robinson.
user
Please wait a second.
assistant
Ok.
user
Sorry, No reservation found on your name.
assistant
Ok, no issues, thank you for your information.
user
Thank you for opting us.
assistant