Hello.
user
Hello, how may I be there for you?
assistant
I would like to change my existing reservation due to postpone of my seminar. Could you please help me?
user
Sure, please let me know your name to check the status.
assistant
I am Frank Hernandez.
user
We could not find any reservation made by the name you provided.
assistant
No worries, thank you for the information.
user
Thank you for approaching us.
assistant