Hello.
user
Hello, how may I assist you?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, may I know your good name please?
assistant
My name is Kathleen Perez.
user
Please wait for a moment.
assistant
Sure, I will wait.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
That's ok, thank you for checking.
user
Thank you for approaching us.
assistant