Hello.
user
Hello. How may I assist you today?
assistant
I have to change my reservation due to my planned my trip got postponed. So please help me with that.
user
Sure, may I know your name?
assistant
Thank you. Please check my reservation with my name Rebecca Gonzalez.
user
Please wait a moment.
assistant
Sure, take your time.
user
Sorry, there are no active reservations to change your trip.
assistant
Oh! It may not be booked properly. Anyway, thank you for your time.
user
Thank you for reaching our service.
assistant
Most welcome.
user