Hello.
user
Hello, how may I best help you?
assistant
Due to my health issue, I need to cancel my reservation. Can you help in cancelling my reservation?
user
Sure, I would be happy to help you. May I know you good name?
assistant
Amy Jones is my name.
user
Ok, please wait a moment I will check and revert you.
assistant
Sure.
user
Sorry there is  no reservation found on your name.
assistant
Ok, no issues. Thanks for your information.
user
Thanks for contacting us and have a great day.
assistant