Hello.
user
Hello. How may I assist you today?
assistant
I want to change my existing reservation, can you please help me with this?
user
Sure, I will help you. Please help me with your name.
assistant
I am Steven Martin.
user
Thank you. Please allow me a minute.
assistant
Sure.
user
Steven Martin, I am really sorry to inform you that there is no booking done on your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us. Have a great time.
assistant