Hi.
user
Hello. How can I assist you?
assistant
Would it be possible to cancel my reservation, which I have done with my name?
user
May I know your name please?
assistant
My name is Steven Lee.
user
Please wait for a while.
assistant
Ok.
user
Sorry, no reservation found on your name to cancel.
assistant
That's ok, thank you for the response.
user
Thank you for reaching us.
assistant