Hello, I am Dorothy Collins.
user
Hello, how may I aid you?
assistant
I want to do some modification in my existing ticket due to an uncertainty in weather. Can you help me?
user
Sure  Dorothy Collins, I am here to help you in amending the reservation. Can you allow me a moment to check the reservation details on your name?
assistant
Thank you for taking interest to help me. Take your time.
user
Sorry  Dorothy Collins, there is no active reservation on your name in our reservation list.
assistant
No issues. Thank you for checking the information.
user
Thank you for reaching us.
assistant