Hi.
user
Hello, how may I help you?
assistant
I want to change my reservation, can you help me?
user
Sure, may I know your name?
assistant
I am Anthony Harris.
user
Please wait for a moment to check your details.
assistant
Sure.
user
Sorry, no reservation found on your name in my records.
assistant
No problem, thanks for checking.
user
Thank you for reaching us.
assistant