Hello.
user
Hello. What help you are expecting from our booking agency?
assistant
I want to change my existing reservation, due to some health problem. Can you help me?
user
Sure, I can check your ticket status. Can I have your full name please?
assistant
Sure, I am Debra Lewis.
user
Ok, please give me a moment to check the status.
assistant
Sure, take your own time.
user
Sorry Lewis, I didn't found any reservation under your name in our database to modify the details.
assistant
Ok, no problem. Anyway's thank you for your information.
user
That's my pleasure, thank you for choosing our booking agency.
assistant