Hi. Samuel Anderson here.
user
Hello, what help are you seeking for?
assistant
Due to heavy rainfall in New York, I am not able to travel at this time. Can you help me to cancel my recent reservation?
user
Yes Samuel, please wait a while.
assistant
Sure, take your time.
user
you have no flights reserved on your name.
assistant
It's ok, thanks for checking.
user
It's my pleasure. Thank you.
assistant