Hello.
user
Hello, how may I help you?
assistant
Due to heavy rain, I want to cancel my reservation.
user
Ok.
assistant
Can you help me?
user
Sure, may I know your good name for further process?
assistant
Steven Hall here.
user
Thank you for sharing your name, please hold on.
assistant
Ok.
user
No reservation found on your name.
assistant
No problem, Thank you.
user
Thank you for choosing us, have a nice day.
assistant