Hi.
user
Hello, how may I aid you today?
assistant
I am Janet Williams. I need to cancel my reservation, as I need to stay back in my own city due to my house has collapsed by floods.
user
Sure, please wait I will get back to you.
assistant
Ok.
user
Thanks for waiting, no reservation found on your given name.
assistant
Thank you for your assistance.
user
Thank you for reaching us.
assistant