Hello.
user
Hello. How may I help you?
assistant
I want to change my reservation due to bad weather conditions, can you please help me out with that?
user
Sure, I will you with that.
assistant
Thank you.
user
May I know your good name please?
assistant
Sure, I have reserved it on the name of Katherine Taylor.
user
Katherine Taylor, I will check your reservation status please give me a moment.
assistant
Ok, take your time.
user
Sorry,Katherine Taylor no reservation found in our database.
assistant
Oh! May be I have done a wrong booking. Anyway, thank you for the information.
user
Thank you, have a good day.
assistant