Hello.
user
Hello. How may I help you?
assistant
I want to cancel my reservation due to heavy rains at my destination place, so please help me.
user
May I know your good name?
assistant
Sure, I am Larry Edwards.
user
Ok, please allow me to check your previous booking.
assistant
Sure.
user
Sorry to inform you, there is no single reservation available by your name.
assistant
Not a problem, thank you.
user
Thank you for choosing us. Have a great day ahead.
assistant