Hello, I'm Sandra Phillips.
user
Hello, how may I aid you?
assistant
Due to an emergency in my friend's home, so I would like to cancel my recent reservation.
user
Sure Sandra, please give me a moment let me check the previous reservation on your name in our reservation list.
assistant
Ok, take your time.
user
Sorry Sandra, I guess your previous reservation has not done properly.So, in our data base there is no reservation found on your name.
assistant
That's ok, may be my friend has been cancelled that ticket.
user
Thank you for reaching us for your query, please get back to us if you have any type of queries.
assistant
You are welcome.
user
Most welcome.
assistant