Hello.
user
Hello. How may I guide you?
assistant
My friend was hospitalised, so I couldn't make a journey right now. I need your help in changing the reservation.
user
I will surely help you.
assistant
Thank you.
user
Can I have your name to check your previous reservation details?
assistant
Previously, I have reserved my ticket with the name of Dennis Wilson.
user
Ok, let me check.
assistant
Sure.
user
Sorry for the inconvenience, there is no active reservation found under your name in our database.
assistant
It's ok, not an issue. Thank you for providing information.
user
You are welcome. Thank you for contacting us.
assistant