Hello.
user
Hello, how can I aid you today?
assistant
Can you help me in changing my recent reservation?
user
Sure, for further proceeding to change your reservation. May I know your name?
assistant
I am Charles Carter.
user
Please wait a moment.
assistant
Sure.
user
We are regret to inform you that there is no active reservation on your name in our data.
assistant
Its ok, thank you.
user
Thanks for reaching us.
assistant