Hello.
user
Hello. How can I help you?
assistant
Can you please help me in changing my existing reservation, as my exams got postponed?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Thank you for the response, my name is Amy Martin.
user
Thank you very much. Please wait for a while, let me check your reservation status in our database.
assistant
Ok, sure. I will wait for your response.
user
 I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant