Hi.
user
Hello, how can I be your helping hand?
assistant
I am Kathleen Anderson. I want to change my reservation, due to my exam date has been changed. Can you help me out?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait for a while, I will check your reservation.
assistant
Sure, I will wait for your response.
user
Thank you for being patience, there is no reservation found on your name.
assistant
Not an issue, thank you for your kind information.
user
Thank you for approaching us.
assistant