Hello.
user
Hello. How may I aid you?
assistant
My name is William Lopez. Actually, I booked a ticket to NYC for a music concert but due to bad weather the trip is cancelled.
user
Ok, so would you like me to change your existing reservation?
assistant
Yes, help me out.
user
Ok, please hold on for a moment.
assistant
Sure, take your time.
user
Sorry, I could not find any ticket booked with your name.
assistant
That's ok. Thank you for your time.
user
Thank you, have a great day.
assistant