Hello.
user
Hello. May I know your good name?
assistant
I want to cancel my ticket which is reserved on Edward Johnson, because on the sudden demise of my grand father.
user
Sure, please hold on.
assistant
Sure.
user
We found a reservation on your name, shall I proceed with cancelling?
assistant
Yes, please proceed to cancel.
user
Your ticket has been cancelled successfully, the amount will be credited to your bank account in a week.
assistant
Ok, Thanks for assisting me.
user
Thank you for making us to serve you today.
assistant