Hello.
user
Hello, how can I guide you for today?
assistant
Kevin Phillips here. I would like to change my reservation as my exams postponed to next week, can you please help me in that?
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure, I will wait for your response.
user
Sorry, there is no reservation found under your name in our database.
assistant
That's ok, no problem. Thank you for checking out.
user
Thank you for contacting us, have a nice day.
assistant