Hello. I am Kenneth Green.
user
Hello, how may I help you Kenneth?
assistant
I planned a trip to New York with my friend but my friend is sick, so I want to cancel my reservation.
user
Ok, please wait for a mean while.
assistant
Sure.
user
Sorry Kenneth, there is no reservation found as per your name in your database to cancel your reservation.
assistant
That's fine, thank you for your help.
user
You are welcome.
assistant