Hello.
user
Hello.
assistant
I am Ronald Lewis.
user
Ronald Lewis, how may I aid you?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, please give me a moment to check your ticket status.
assistant
Sure, take your time.
user
Sorry, no reservation is available by your name.
assistant
That's ok, thank you for your information.
user
Thank you for choosing us.
assistant