Hello.
user
Hello, how can I oblige you today?
assistant
Owing to an emergency I had to request for this change reservation.
user
Sure, we are here to help you to change it. To proceed further, may I know your name?
assistant
My name is Margaret Campbell.
user
Thanks for providing your name, please wait.
assistant
Ok.
user
Thanks for your time, there was no reservation found on your name to change it.
assistant
Thanks.
user
Thank you for approaching us.
assistant