Hello.
user
Hello, how may I assist you?
assistant
Due to heavy rainfall, I could not travel. Please help me in changing my existing reservation.
user
Sure, could you please provide your name to check your reservation status?
assistant
My name is Donald Harris.
user
Sorry to say, I did not find any reservation on your name.
assistant
Its ok, I guess I made a mistake while booking. Anyways, thank you for the information.
user
Thank you for choosing us, have a nice day.
assistant