Hello.
user
Hello, may I know your good name please?
assistant
I am Mary Phillips.
user
How may I help you today?
assistant
 Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to cancel my reservation. Could you please help me in the cancellation?
user
Sure, we are here to help you. Please wait for a moment, I will check and get back to you.
assistant
Sure, I will wait.
user
Unfortunately, there was no reservation found with your name to cancel.
assistant
Not an issue. Thank you for your information.
user
Thank you for opting us.
assistant