Hello.
user
Hello, how may I assist you for today?
assistant
I am Samantha Edwards. I want to change my recent reservation, due to heavy rainfall in New York.
user
Sure, I will help you about it.
assistant
Thank you.
user
Sorry Edwards there is no reservation under your name in our database.
assistant
That's fine, thank you for your information.
user
Most welcome. Hope you have a great day ahead.
assistant