Hi. I am George Allen.
user
Hello, how can I assist you for the day?
assistant
 I need to cancel my recent reservation due to my scheduled examination dates has been postponed. Can you help me in cancellation?
user
Sure, I am here to help you. Please wait for a moment.
assistant
Ok.
user
Sorry, we found no reservation on your name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant