Hi.
user
 Hello, may I know how best I can help you today?
assistant
Can you help me in changing my recent reservation?
user
Sure, I am here to help you with that. May I know your name please?
assistant
I am Jonathan Martinez.
user
Ok, Please stay online, I will check the previous list and revert to you.
assistant
Ok.
user
Thanks for remaining so positive. We are sorry to say that, there is no active reservation found on your name.
assistant
Its ok, thank you.
user
Thanks for reaching us.
assistant