Hello.
user
Hello, how can I help you today?
assistant
Can you please help me to change my existing reservation, due to bad weather conditions?
user
Sure, we are here to help you. Can you please share your name?
assistant
Sure, my name is Matthew Johnson.
user
Please wait a moment.
assistant
Sure.
user
Sorry to say, no reservation found with your name.
assistant
Ok, thank you.
user
Thanks for reaching us.
assistant