Hello.
user
Hello.
assistant
I am Charles Carter.
user
How may I assist you?
assistant
I want to cancel my recent reservation, due to some personal problems. Can you please help me?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
Charles Carter, we regret to inform you that there is no reservation found on your name in our records.
assistant
No problem, thank you for checking.
user
Thank you for choosing us.
assistant