Hello.
user
Hello.
assistant
Nicole Roberts here.
user
How may I help you?
assistant
Due to an emergency, I want to cancel my reservation. Can you please help me for that?
user
Nicole Roberts, please allow me to check with your previous booking.
assistant
Ok, I will wait.
user
Ok, please hold on for a moment.
assistant
Ok.
user
Sorry, no reservation was found by your name.
assistant
Anyway, thanks for the information.
user
Have a nice day.
assistant