Hello, Laura Gonzalez here.
user
Hello. How may I assist you?
assistant
Due to my health issue, I need to cancel my reservation, can you please help me?
user
Sure, I am here to help you.
assistant
Ok.
user
Wait a moment.
assistant
Sure.
user
Unfortunately, there is no reservation found under your name.
assistant
No issues, thank you for your information.
user
Welcome, have a nice day.
assistant