Hi.
user
Hello. May I know, How can I support you today?
assistant
 I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me with that?
user
On which name do I need check your reservation status?
assistant
I am Frank Thompson.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry Frank Thompson, there is no active reservation on your name to cancel it.
assistant
Ok, no issues.
user
Thanks for choosing us.
assistant
Thanks for the information.
user