Hi, Kathleen Collins here.
user
Hello Kathleen Collins. How can I support you today?
assistant
I need to change my existing reservation due to my change in examination center. Please, help me.
user
Sure, let me check and I will revert you back.
assistant
Sure.
user
Thanks for being patient, we could not find any reservation with your name.
assistant
Thanks for your information.
user
Thanks for connecting us.
assistant