Hello.
user
Hello. How may I help you?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, may I know your name?
assistant
My name is George King.
user
Thank you. Please wait for a while, let me check your reservation status.
assistant
Sure, I will wait for your information.
user
Sorry, no reservation found under your name in our database.
assistant
Ok, not an issue. Thank you for providing information.
user
You are welcome and thank you for contacting us.
assistant