Hi.
user
Hello.
assistant
I am Donna Gonzalez.
user
How may I help you?
assistant
Can you help me for cancelling my existing reservation?
user
Sure, please hold on a moment.
assistant
Ok, I will wait for your reply.
user
Donna, no reservation has been found on your name.
assistant
Oh! It's ok, no problem. Thank you for your services.
user
Thank you for approaching us.
assistant