Hi.
user
Hello. How may I guide you today?
assistant
As my tournament got postponed, can you help me to change my existing reservation?
user
I will help you with that. Please wait for a while, I will get back to you.
assistant
Ok.
user
I am sorry to say that there is no reservation found. May I know your name please?
assistant
Please check on the name of Alexander Jones.
user
Thank you for contacting us.
assistant
That's ok, thank you.
user