Hello.
user
Hello, how may I help you today?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, we are perky to help you.
assistant
Thank you.
user
May I know your good name to proceed further?
assistant
Karen Garcia here.
user
There is no reservation found on your name to cancel it.
assistant
No issue, Thanks for the information.
user
Thank you.
assistant