Hello.
user
Hello. How may I help you out?
assistant
Can you please change my existing reservation, due to an emergency?
user
Sure, I will help you in changing the ticket. May I know your name please?
assistant
Thank you and my name is Sharon Hill.
user
Sorry, there are no reservations found in our database.
assistant
Ok, no issue. Thank you.
user
Thank you for reaching us.
assistant