Hello, I am Paul Allen.
user
Hello, how can I assist you?
assistant
I want to change my existing reservation due to my exam scheduled got postponed, can you please help me with that?
user
Sure, we are here to help you. Please wait a moment.
assistant
Sure.
user
Thanks for waiting. Sorry, there was no reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant