Hello.
user
Hello. How may I help you at this moment?
assistant
I have to cancel my past ticket which is booked in the last week because my trip got cancelled. Can you please help me to cancel the ticket?
user
Sure, I am here to help you with that.
assistant
Thank you for considering my request.
user
Can I have your name?
assistant
My name is Edward Nelson.
user
Ok, please wait for a minute. Sorry to say that, there is no reservation found on your name in our database.
assistant
It's ok, thank you for searching my ticket status.
user
Thank you for reaching us.
assistant
Most welcome.
user