Hello.
user
 Hello, how can I assist you today?
assistant
As my holiday trip has been postponed due to an emergency. Help me in changing my resent reservation.
user
Sure, we are happy to help you. To proceed further, may I know your good name please?
assistant
I am Karen Wright.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
Not a problem.
user
Thank you for reaching us.
assistant
Thank you for your quick response.
user
Have a blissful day!.
assistant