Hello.
user
Hello, how can I help you today?
assistant
Can you help me in changing my recent reservation?
user
Sure, please can I have your name?
assistant
My name is Ashley Smith.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
Ok, No issues, thanks for your information.
user
Thank you for reaching us.
assistant