Hi.
user
Hello, how can I oblige you today?
assistant
  Would it be possible to cancel my reservation, which I have done with my name?
user
Sure, can I know your good name?
assistant
Yes, my name is Pamela Mitchell.
user
Please wait for a moment.
assistant
Sure, take your time.
user
Thank you for waiting, there is no active reservation found with the given name.
assistant
That's ok, thank you for the response.
user
Thank you.
assistant