Hello.
user
Hello, how may I support you?
assistant
I am Amy Clark. I need to change my recent reservation due to postpone of exams dates. Could you please help me?
user
Sure, we are here to assist you. Please wait for a while. I will check the reservation status.
assistant
Sure.
user
Thanks for waiting. There was no reservation found on your name.
assistant
No problem, thank you for your information.
user
Thank you for approaching us.
assistant