Hello.
user
Hello, how may I aid you?
assistant
Owning to an emergency, I am changing the travel dates of my journey. So, can you please help me to modify the details in my ticket?
user
Sure, I am here to help you out. Please provide me your name to check the reservation details.
assistant
Thank you. My name is Kevin Turner.
user
Sorry Turner, there is no reservation on your name.
assistant
It's ok, not an issue. Thank you for checking.
user
Thank you for reaching us.
assistant