Hello.
user
Hello, help me with your name please?
assistant
I just want to change my existing reservation, due to sudden demise of my grand mother. Can you help me?
user
I will help you. To help you, let me know your name please.
assistant
Matthew Allen here.
user
Thanks for your name. Matthew Allen, sorry there was no reservation on your name to change.
assistant
No issue, Thanks for the information.
user
Thank you for picking us. Have a nice day.
assistant