Hello.
user
Hello, how may I aid you?
assistant
I want to cancel my ticket due to family problems, could you help me out?
user
Sure, I am here to help you out. Please allow me a moment.
assistant
My name is Jack Perez.
user
Ok, please wait.
assistant
Sure.
user
Sorry Perez, there is no active reservation on your name.
assistant
No problem, thank you for checking.
user
Thank you for reaching us.
assistant