Hello.
user
Hello. How can I help you?
assistant
I am Karen Perez.
user
Nice to meet you Karen Perez.
assistant
I would like to cancel my reservation, could you help me in that.
user
Sure, please wait a moment, I will let you know. No reservation found on your name Karen Perez.
assistant
That's ok. Thank you for your help.
user
You are welcome Karen Perez.
assistant