Hello.
user
Hello.
assistant
I am Susan Johnson. I want to cancel my reservation, due to heavy rainfall in New York, can you help me?
user
How can I help you Susan? Sure, I will help you. Please wait.
assistant
Thank you.
user
Sorry Susan, there is no reservation by your name.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant