Hello.
user
Hello. How can I assist you?
assistant
Due to sudden demise of my great grandfather, I want to cancel my recent reservation. Can you please help me with this?
user
Ok, may I know your name?
assistant
Sure, my name is Gregory Thompson.
user
Ok, please wait.
assistant
Ok.
user
Sorry, no reservation found on your name to cancel.
assistant
ok, not an issue. Thank you for the information.
user
Thank you for reaching us,.
assistant