Hi.
user
Hello. How may I serve you today?
assistant
My exams got postponed, can you please help me in changing my existing reservation?
user
Sure, I'll try to help you in changing an existing reservation. May I know your name to check the reservation status?
assistant
I am Daniel Wright.
user
Ok, please wait a while.
assistant
Ok.
user
Thank you for waiting, I have checked the reservation list to change your ticket but there is no reservation found by this name.
assistant
No issues, thank you.
user
Thank you for approaching us.
assistant