Hi.
user
Hello.
assistant
Margaret Davis here.
user
Davis, how may I help you?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you please help me?
user
Please hold on for a moment, let me check your ticket status in our website.
assistant
Ok, take your time.
user
Sorry, no reservation is found by your name.
assistant
It's ok, thank you for checking.
user
Thank you for contacting us.
assistant