Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation due to heavy rain fall, can you please help me with this?
user
Sure, please share your good name?
assistant
My name is Nancy Martinez.
user
Please wait for a while.
assistant
Sure.
user
Sorry, no reservation found on your given name.
assistant
No problem, thank you.
user
Thank you for choosing us.
assistant