Hello.
user
Hello. How can I assist you?
assistant
I reserved a ticket to Fort Worth for this weekend, but I want to change my reservation because my exam is postponed. Can you help me?
user
Sure, I will help you to change your reservation.
assistant
Thank you.
user
Give me a moment.
assistant
Ok.
user
May I know your name to check your previous reservation.
assistant
I reserved the ticket on the name Sharon Hill.
user
Ok. Sorry, there is no reservation found on your name to change your previous reservation.
assistant
That's ok, thank you for your information.
user
Welcome. Have a nice day.
assistant