Hello.
user
Hello. How can I aid you?
assistant
I need to cancel my reservation due to some issues, can you help me out?
user
Sure, please provide me the name.
assistant
Myself Frank Allen.
user
Please be on hold.
assistant
Sure, I will be on hold.
user
Thank you for waiting. There is no active reservation have been found under your name in our database to cancel it.
assistant
That's ok, not an issue. Thank you.
user
Thank you for reaching us.
assistant