Hello.
user
Hello. How can I help you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I will help you. Please wait a while.
assistant
Ok.
user
May I know your name please?
assistant
Myself Amanda Adams.
user
There is no reservation on your name in our database.
assistant
No problem, thanks for checking.
user
You are welcome.
assistant