Hello.
user
Hello. How can I assist you today?
assistant
Brandon Baker here. I want to cancel my ticket due to snow storm in my place.
user
Sure, I am here to help you. Let me check your reservation status.
assistant
Sure.
user
Baker, I did not find any reservation by your name in our database.
assistant
It's ok, thank you for checking.
user
You are welcome and thank you very much for contacting us.
assistant