Hello.
user
Hello. How may I lend a hand to?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me?
user
Let me check your reservation status in our database, please wait for a moment.
assistant
Sure, take your own time.
user
For cancelling the reservation. May I know your name?
assistant
Yes, I am Laura Jones.
user
Sorry to intimate, no reservation is found with your criteria.
assistant
Ok, no problem. Thank you for your information.
user
Thank you very much for utilising our agency.
assistant