Hello.
user
Hello. How can I assist you at this moment?
assistant
I'm Jessica Williams. My scheduled examination dates has been postponed. So, I would like to change my reservation which is under my name.
user
Sure, wait a moment. Let me check the database and get back to you.
assistant
Sure, take your time.
user
Jessica Williams, there are no active reservation found under your name to change it.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for utilising our service.
assistant
You are welcome.
user