Hello.
user
Hello. How may I help you today?
assistant
Meeting a family friend on his birthday got cancelled, will you help me to cancel my recent reservation?
user
Sure, may I know your good name please?
assistant
My good name is Cynthia Turner.
user
Please be on hold.
assistant
Sure.
user
Thank you for your time. We are regret to say that, no reservation found in your given name.
assistant
Ok, thank you for your information.
user
Thank you for reaching us.
assistant