Hello.
user
Hello, how can I help you?
assistant
I am Virginia Carter. I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.
user
Sure, we are here to help you.
assistant
Thank you.
user
Ok, wait for a while.
assistant
Sure, I will wait for your response.
user
Thanks for waiting there is no reservation found on your name.
assistant
Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.
user
Thanks for approaching us.
assistant
Most welcome.
user