Hello.
user
Hello. How may I help you?
assistant
I am Jacob Edwards, due to some personal issue, I would like to change my recent reservation, can you help me?
user
Ok, please wait a moment let me check your reservation status.
assistant
Sure.
user
Thanks for your time, there is no reservation found with your name in our database.
assistant
That's fine, thanks for your information.
user
Thanks for consulting us.
assistant