Hi.
user
Hello. How may I aid you today?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
Sure, I will help you with that. May I know your name please?
assistant
Michael Martinez is my name.
user
I am sorry to say that there is no reservation found under your name.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant