Hello.
user
Hello, how may I aid you?
assistant
Due to some business meeting, I am planning to cancel my reservation. Can you please help me for this?
user
Sure, may I know your name?
assistant
Myself William Nelson.
user
Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry William Nelson, no reservation is available by your name.
assistant
Not a big deal, anyhow thank you very much for your kind information.
user
Thank you for reaching us.
assistant