Hello.
user
Hello, how may I help you?
assistant
I need to cancel my recent reservation, can you help?
user
Sure, on whose name you did the reservation previously?
assistant
Myself Michael Adams.
user
Wait a while, kindly.
assistant
Sure.
user
 Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
That's ok, thank you for the information.
user
Thank you for reaching us.
assistant