Hi.
user
Hello, how may I render you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I will help you. May I know your name to check the reservation list?
assistant
Myself Jacob Adams.
user
Please wait for a while.
assistant
Sure.
user
Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.
assistant
No problem, thanks for checking.
user
Thank you for availing us.
assistant