Hello.
user
Hello, how can I help you?
assistant
I am Christopher Martin, I want to cancel my ticket as I planned to visit my elder sister but due to heavy snowfall at my destination my plan is cancelled. Can you help me to cancel my ticket?
user
Sure, please wait a minute.
assistant
Sure.
user
There is no reservation with your name.
assistant
Ok, thank you for the information.
user
Thank you for reaching us.
assistant