Hi.
user
Hello. How can I assist you?
assistant
I am planning for a holiday trip with my friend's, but due to some urgent work it has been postponed.So I would like to change my existing reservation. Can you please aid me in changing my existing reservation?
user
Sure, can I know your name please?
assistant
Ronald Jones here.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no worries at all.
user
Thank you for approaching us.
assistant
Thank you for your response.
user