Hi.
user
Hello. How can I aid you?
assistant
I am Alexander Brown. I need to amend my reservation, can you help me out?
user
Sure, please allow me a moment to check for the status.
assistant
Sure, take your own time.
user
Thank you for waiting.
assistant
My pleasure.
user
Sorry, there is no active reservation have been found under your name in our database to amend it.
assistant
That's ok, not an issue. Thank you for your help.
user
Thank you for reaching us.
assistant