Hello.
user
Hello, what can I do for you today?
assistant
I am planning to change an existing reservation, due to health issue. Can you please help me out?
user
Surely, I will help you out. May I know your name please?
assistant
My name is Richard Clark.
user
Thanks for your name, please wait.
assistant
Sure.
user
Thank you for waiting, no reservation was found on your name to change.
assistant
That's fine, thank you for your service.
user
Thank you for choosing us.
assistant