Hello, my name is William Clark.
user
Hello, how can I amend you?
assistant
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me with cancellation?
user
Sure, we are here to help you. Please wait for a moment.
assistant
Sure.
user
Thank you for being patient, There was no reservation found on your name.
assistant
No problem, thanks for your service.
user
Thank you for choosing us.
assistant