Hello.
user
Hello. How can I assist you today?
assistant
Can you help me to cancel my reservation due to an emergency?
user
Sure, May I know your name to check for the previous reservation?
assistant
Raymond Gonzalez.
user
Please allow me a moment.
assistant
Ok.
user
Raymond Gonzalez, I found your reservation and successfully cancelled your reservation.
assistant
Thank you for helping me.
user
You are welcome. Thank you for reaching us.
assistant