Hi.
user
Hello. How can I assist you today?
assistant
I am Anthony Lee. I want to change my existing reservation because my exams got postponed, Can you please help me with that?
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Sure, make it fast.
user
Anthony, there is no reservation found under your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching us.
assistant