Hello, I am Carol Adams.
user
Hello, how can I serve you?
assistant
I would like to travel from Charlotte, NC - CLT on 09/29 to New York, NY - JFK to see my cousin's new born baby. Can you help me book a direct flight?
user
Sure, may I know your return date?
assistant
Sure, I will be on 10/01.
user
Ok, please wait for a while I will check and let you know.
assistant
Ok.
user
Thanks for being patience, there is one connection between your journey. If you are ok with that I will confirm your booking.
assistant
No, I need a direct flight.
user
Sorry, there is no direct flight found in your given details.
assistant
Ok, thank you for your response.
user
Thank you for approaching us.
assistant