Hi.
user
Hello. How can I assist you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you help me out?
user
Sure, I will help you. Please share on whose name did you reserved the previous reservation?
assistant
Sure, my name is Carolyn Jackson.
user
Please wait a while, I will check and inform you.
assistant
Ok.
user
I have checked the reservation on your name, but there is no reservation on your name in our database.
assistant
That's ok, thank you.
user
Thank you for opting us. have a nice day.
assistant