Hello. I am Donna Gonzalez.
user
Hello, how may I assist you?
assistant
I want to cancel my recent reservation due to sudden change in the climate.
user
Sure, may I know your name?
assistant
I am Donna Gonzalez.
user
Please wait for a moment to check your details.
assistant
Sure.
user
Sorry, no reservation found on your name in my records.
assistant
No problem, thank you for the information.
user
Thank you for reaching us, have a nice day.
assistant