Hello. I'm Charles Jones.
user
Hello, how may I aid you for today Jones?
assistant
My holiday trip has been postponed. So, I would like to change my reservation.
user
Sure, I will help you with that. Sorry Jones, there is no reservation under your name to change.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for reaching out here. Hope you have a nice day.
assistant