Hello.
user
Hello, how best I can aid you at this moment?
assistant
Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?
user
Sure, I am glad to help you with cancellation. May I know your name please?
assistant
Sure, I am Donald Hernandez.
user
Please wait for a while, to check with your previous reservation on your name.
assistant
Sure.
user
Thanks for your time, there was no active reservation found on your name to cancel it.
assistant
Ok, no problem. Thank you for checking.
user
Thank you for choosing our service.
assistant