HI.
user
Hello, how may I aid you?
assistant
Can you please help me in changing my reservation as my exams got postponed?
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name please?
assistant
I am Christine Evans.
user
Please wait for a moment, let me check your previous reservation status.
assistant
Ok.
user
Sorry, there is no reservation found on your name in our records.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant