Hello, I am Amy Smith.
user
Hello, how may I address you?
assistant
I just want to cancel my recent reservation, due to sick at last night. Can you please help me to cancel my reservation?
user
Sure, we are glad to help you.
assistant
Thank you.
user
Please hold on for a minute.
assistant
Sure.
user
Thanks for being on hold. We did not find any reservation on your given name.
assistant
That's Ok. Thanks for your information.
user
Thanks for opting us.
assistant