Hello.
user
Hello, how may I support you today?
assistant
I want to change my existing reservation due to sudden postpone of my exam dates. Can you help me with that?
user
Sure, please share me your good name.
assistant
Donna Baker here.
user
Please wait for a while.
assistant
Sure, I will wait.
user
Sorry to say that, there is no active reservation found on your good name.
assistant
Ok, no issues. Thank you.
user
Thank you for your information.
assistant