Hello.
user
Hello. How may I help you?
assistant
I want to cancel my recent reservation, due to some health issue. Can you please help me with this?
user
Ok, I will help with that. Mean while may I know your name?
assistant
Sure, I am Gary Allen from Houston.
user
Please wait for a while.
assistant
Sure.
user
Sorry, no reservation found on your name to cancel.
assistant
Ok, Thank you for your service.
user
Thank you for reaching us.
assistant