Hello.
user
Hello. How may I assist you?
assistant
Due to heavy rainfall, I would like to cancel my recent reservation. Please help me out.
user
Sure. May I know your name please?
assistant
My name is Barbara Turner.
user
Wait for a moment please.
assistant
Sure, take your time.
user
I have searched online but I could not find your flight reservation to cancel it.
assistant
Ok, no issues. Thank you for your information.
user
Thank you.
assistant