Hello.
user
Hello. How may I help you?
assistant
I want to cancel my reservation as my plan to meet my friend is cancelled. Can you help me?
user
May I know your name please to check the status of your reservation?
assistant
My name is Robert Jones.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
Ok, thank you for the information.
user
Thank you for reaching us.
assistant