Hello.
user
Hello, how can I aid you today?
assistant
Owing to an emergency, I want to change my reservation. Can you please help me with that?
user
Sure, can I know your good name?
assistant
Thomas Scott.
user
Please stand by.
assistant
Ok.
user
Thank you for your time, there is no active reservation found with the given name.
assistant
Not an issue, thank you for the information.
user
Thank you.
assistant