Hi.
user
Hello, how may I help you?
assistant
Actually, I want to cancel my reservation which is done recently due to some health issues, can you please help me?
user
Sure, may I know your name please?
assistant
Sure, my name is Justin Baker.
user
Wait a while, kindly.
assistant
Sure.
user
 Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
Ok, not an issue. Anyways, thank you for your service.
user
Thank you for reaching us.
assistant