Hello.
user
Hello, how may I help you today?
assistant
I am Donna Hall. I want to cancel my recent reservation, due to sudden demise of my grand father. Can you please help me?
user
Sure, wait a minute.
assistant
Sure, I will wait for your response.
user
There was no reservation found on your name.
assistant
No problem, thank you for checking.
user
Thank you for reaching us.
assistant