Hello.
user
Hello. What service that you are looking from our agency?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, I will help you with that.
assistant
Thank you.
user
Can I know your name to check your previous reservation?
assistant
Sarah Johnson here.
user
Please be on hold.
assistant
Sure.
user
I regret to say this Sarah Johnson, I am not able to find any of the active reservation under your name in our booking list.
assistant
No problem, Thanks for the information.
user
Thank you for contacting us, have a good day.
assistant