Hi.
user
Hello, how may I assist you?
assistant
As my friends are already booked a ticket with them, I would like to cancel my reservation. Can you help me with cancelling my reservation?
user
Sure, we are happy to help you.
assistant
Thank you.
user
May I know your good name?
assistant
Sure, I am Charles Lewis.
user
There is no reservation on your name.
assistant
Ok, no problem. Thank you for your information.
user
Thanks for choosing us.
assistant