Hello.
user
Hello. How may I help you?
assistant
 I want to cancel my recent reservation due to the ongoing tornado at my destination.
user
Ok, I will help you with that.
assistant
Thank you.
user
May I know your good name?
assistant
I am Charles Edwards.
user
Please, wait a while.
assistant
Sure.
user
I ma happy to inform you that, there is a reservation found on your name. Shall I cancel it?
assistant
Please proceed to cancel.
user
Your reservation has been cancelled.
assistant
Thank you for the help.
user
Thank you.
assistant