Hi. I am Paul Wilson.
user
Hello, how can I help you for the day?
assistant
 Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with cancellation?
user
Sure, we are here to assist you.
assistant
Thank you.
user
Please stand by.
assistant
Sure.
user
Thanks for your time, We are sorry to inform you that, there is no seat reserved for you in any flight.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for opting us, we will try to provide service for the next time.
assistant