Hi.
user
Hello, how may I be of your help?
assistant
I want to cancel my recent reservation as my seminar got cancelled, can you help me?
user
Sure, may I know your name to check the reservation list and revert you.
assistant
My name is Donna Roberts.
user
Ok, please wait.
assistant
Ok.
user
We found a reservation by your name. Shall I proceed to cancel it?
assistant
Yes, please proceed.
user
Your request for cancellation has been processed. The refund amount will be initiated with 2 to 3 working hours.
assistant
Ok, thank you for your help.
user
Thank you for choosing us.
assistant