Hello.
user
Hello. How may I help you?
assistant
I want to cancel my recent reservation owing to an emergency.
user
May, I know your good name?
assistant
I am Nicholas Gonzalez.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, we found no reservation on your given name.
assistant
No problem, thank you for checking.
user
Thank you for reaching us.
assistant