Hi.
user
Hello. Can you please tell me how can I assist you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Ok, I can help you. Please tell me your name?
assistant
Myself Rachel White.
user
Ok, wait for a while.
assistant
Sure.
user
Sorry Rachel, no flight found with your name.
assistant
No problem, thanks for your help.
user
Thanks for opting us. Have a colourful day.
assistant