Hi.
user
Hello, how may I assist you today?
assistant
I have to cancel my recent reservation due to an emergency, can you please help me?
user
Sure, may I know your name to check with your details.
assistant
Sure, my name is Anthony King here.
user
Please wait a moment.
assistant
Sure, I will wait.
user
Sorry, there are no active reservations on your given name to cancel.
assistant
Ok, not an issue.Thank you for your information.
user
Thank you for reaching our service.
assistant