Hi. I am Susan Lopez.
user
Hello, how can I help you today?
assistant
Owing an emergency want to cancel my reservation, so can you help me with it please?
user
Sure, please wait for a moment.
assistant
Ok, take your time.
user
Sorry to say that, no reservation was found with your good name.
assistant
That's ok.
user
Thank you for opting us.
assistant
Thank you for the information.
user