Hi,.
user
Hello, how may I help you for the day?
assistant
I want to cancel my recent reservation due to medical emergency. Can you assist me with this?
user
Sure, we are glad to assist you.
assistant
Thank you.
user
May I know your name please?
assistant
I am Patrick Nelson.
user
Please wait for a while, I will check the reservation status and revert to you.
assistant
Sure, I will wait.
user
Thank you for waiting.
assistant
Ok.
user
Sorry we couldn't find any reservation with your name.
assistant
Thanks for your information.
user
Thank you for reaching us.
assistant