Hello.
user
Hello. How may I assist you?
assistant
Owing to an emergency I had to request for this cancel reservation. Can you please help me with this?
user
Sure, please wait a moment.
assistant
I am Kenneth Edwards.
user
Please wait Kenneth Edwards, I will check the reservation list.
assistant
Sure, I will wait.
user
Sorry Kenneth Edwards, there is no reservation on your name.
assistant
Ok. Thank you for your service.
user
Thank you.
assistant