Hello.
user
Hello, how can I help you today?
assistant
Please change my existing reservation due to some health issues?
user
Sure, let me know your name to check in our database?
assistant
Sure, I am Benjamin Young.
user
Sorry, no reservation found on your name in our database to change it.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for contacting us.
assistant