Hello.
user
Hello, how can I help you?
assistant
I am Dorothy Smith. Unfortunately my exams was got cancelled so I want to cancel my reservation, can you please help me that?
user
Sure, I am here to help you. Please wait for a while.
assistant
Ok.
user
Sorry, no reservation found on your given name.
assistant
Ok, no problem.
user
Thank you for choosing us.
assistant
Thank you.
user