Hello.
user
Hello, how may I assist you?
assistant
Due to some issues I want to cancel my reservation. Can you help me out?
user
Sure, may I know your good name please?
assistant
Myself Carolyn Hernandez.
user
Please wait a moment.
assistant
Ok.
user
There is no reservation on your name.
assistant
That's ok, no problem.
user
Thanks for picking us.
assistant
Welcome.
user