Hello.
user
Hello. How may I assist you at this moment?
assistant
I want to change my existing reservation, as my exams got postponed. Can you please help me with this?
user
Sure, I will help you with that. May I know your name for further process?
assistant
Thank you. My name is Ruth Anderson.
user
Ok, please wait a moment, I will check your previous reservation status.
assistant
Ok, sure.
user
There is no previous reservation available under your name.
assistant
Ok, no problem. Anyways, thank you.
user
Thank you for reaching us.
assistant