Hi.
user
Hello, how can I assist you?
assistant
 I want to cancel my reservation as my project got ramp down. Can you assist me with that?
user
Sure, may I know your name?
assistant
I am Catherine Jackson.
user
Ok, please wait a moment.
assistant
Sure.
user
Thanks for waiting, there was no reservation found on your name.
assistant
Ok, no issues. Thanks for your information.
user
Thank you for choosing us.
assistant