Hello, I am Shirley Jones.
user
Hello, how may I help you?
assistant
I want to cancel my trip due to an emergency. Can you aid me in cancelling my reservation?
user
Sure, I will help you in cancelling the ticket.
assistant
Thank you.
user
Sorry, there are no reservations found.
assistant
No issues. Thank you for checking.
user
Thank you for reaching us.
assistant
You are welcome.
user