Hi.
user
Hello.
assistant
I am Barbara Carter.
user
How may I guide you now?
assistant
Can you cancel my flight ticket reservation? As my football match is being postponed due to bad weather in New York.
user
Barbara Carter, please give me a moment to check with your previous booking in our data base.
assistant
Sure, I will be waiting.
user
I found a reservation by your name, can you please give me permission to cancel it?
assistant
Please cancel it.
user
Your booking is successfully cancelled, you will receive your refund within a week.
assistant
Thank you for understanding and cancelling my reservation.
user
Have a nice day.
assistant