Hello.
user
Hello, how can I guide you for today?
assistant
I would like to change my reservation due to some health issues, can you please help me out with that?
user
I will help you with that.
assistant
Thank you for your response.
user
May I know your name?
assistant
Myself Emma Edwards.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure, I will wait for your response.
user
Sorry, there is no reservation found under your name in our database.
assistant
That's ok, no problem. Anyway thank you for checking out.
user
Thank you for contacting us, have a nice day.
assistant