Hello.
user
Hello.
assistant
I'm Dorothy Jones.
user
How can I assist you?
assistant
My examination dates has been postponed. So, I would like to change my reservation. Can you please help me with that?
user
Yes, I can help you with that. Please hold on for a second.
assistant
Sure, take your time.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for reaching us.
assistant
You are welcome.
user