Hello.
user
Hello. How can I help you?
assistant
My exam has been postponed, so I want to reschedule my itinerary dates.
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Ruth Perez here.
user
Thank you very much. Please wait for a while, let me check your reservation status in our database.
assistant
Sure.
user
I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant