Hi.
user
Hello. How may I assist you?
assistant
Actually, I need to change my existing reservation which is done due to my health issue, can you please help me out?
user
Sure, I am here to help you out. May I know your name please?
assistant
Sure, my name is Sarah Edwards here.
user
Wait a moment please. Sarah Edwards, we regret to inform you that there is no reservation found on your name in our records.
assistant
Sure, I will wait. Ok, no problem.
user
Thank you for choosing us.
assistant
Thank you for your information.
user