Hi.
user
Hello, how can I help you?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, I am here to help you. May I know your good name?
assistant
I am Joshua White.
user
We are regret to inform you that, there is no active reservation on your name in our data.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for choosing us.
assistant