Hello.
user
Hello. How may I aid you today?
assistant
I am Susan White, want to cancel my recent reservation due to some personal issue. Please help me out with that.
user
Please hold a moment, let me check your details in our data base.
assistant
Sure.
user
Sorry, there are no active reservation found on your given name.
assistant
It's ok, thank you for your help.
user
Thank you for reaching our service.
assistant