Hi.
user
How can I amend you now?
assistant
Can you please help me in cancelling my recent reservation?
user
Sure, I would be happy to serve you.
assistant
Thank you.
user
Before proceeding to cancel your previous flight reservation. May I know your name?
assistant
I am Amy Smith.
user
Sorry Amy Smith, based on your name we haven't found any previous flight reservation in airline database.
assistant
Ok, no issues. Thank you for your information.
user
Thanks for contacting us.
assistant