Hello.
user
Hello. How may I help you today?
assistant
I am planning to change an existing reservation, due to health issue.
user
Ok, I am here to help you with that.
assistant
Thank you.
user
May I know your good name?
assistant
My name is Jennifer Turner.
user
OK, wait for a minute.
assistant
Sure.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us.
assistant