Hello, Robert Thomas here.
user
Hello Robert Thomas, how can I help you?
assistant
My exams has been postponed so, I want to cancel my recent reservation. Can you help me with this?
user
Sure, we are here to help you for cancellation. Please hold on, I will check is there any reservation on your name.
assistant
Sure.
user
Thanks for being hold, we found a reservation on your name.
assistant
Ok, you can proceed for cancellation.
user
Ok, the ticket has been cancelled successfully on the name of Robert Thomas.
assistant
Ok, Thank you for your service.
user
Thank you for availing us.
assistant