Hello.
user
Hello, How can I provide assistance to you?
assistant
I am Carolyn Williams. Due to my health problem I want to change my reservation, can you please help me that?
user
Sure, that is what I am here to help you. Please wait for a while.
assistant
Ok.
user
Sorry to inform that there is no active reservation found on your name.
assistant
Ok, no problem. Thank you so much.
user
Thanks for approaching us, have a nice day.
assistant