Hello, I am Karen Walker.
user
Hello, how may I help you today?
assistant
Due to some health issues I want to change my existing reservation, can you help me with that?
user
Ok, hold on a moment.
assistant
Ok.
user
Thanks for holding on , we have not found any reservation on your given name.
assistant
Ok, no issues. Thanks for your information.
user
Thanks for connecting with us.
assistant