Hi.
user
Hello, how can I help you today?
assistant
I am Mark Wright. Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, we are here to help you. Wait for some time I will check the reservations on your name and get back to you.
assistant
Sure, I will wait.
user
Thanks for waiting there is no reservation found on your name.
assistant
No problem, thanks for checking.
user
Thanks for approaching us.
assistant