Hello.
user
Hello, how can I aid you today?
assistant
Owing to an emergency, I want to cancel my reservation. Can you help me out?
user
Sure, I can help you better. Please mention your name to proceed next?
assistant
Sure, my name is Ruth Turner.
user
Thanks for your reply, we did not find any reservation on your name.
assistant
That's ok, thank you.
user
Thanks for contacting us, have a great day.
assistant