Hello. Kenneth Lopez here.
user
Hello, how may I aid you?
assistant
Due to weather conditions, I would like to change my reservation. Can you please help me for changing my reservation?
user
Please wait for a while, let me check your details.
assistant
Ok.
user
I am sorry to say this Lopez, there is no existing reservation found with your name.
assistant
Ok, thank you for the information.
user
Most welcome.
assistant