Hello.
user
Hello, how can I help you?
assistant
Can you please change my reservation, due to an emergency?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name?
assistant
My name is Donna Wilson.
user
There is no reservation found under your name.
assistant
Ok, no issue. Thank you.
user
Thank you for choosing us.
assistant