Hello.
user
Hello. do you need any help from us?
assistant
I have to modify my travel details in the previous ticket because the planned trip is postponed. Can you please help me in changing the details?
user
Sure, could I have your name please?
assistant
Thank you for considering my request. My name is Cynthia Johnson.
user
Sorry, there is no reservation matching with your name in our portal to make changes.
assistant
It's ok, not a problem with that. Thank you for searching the ticket status.
user
You are welcome.
assistant