Hello.
user
Hello,. How can I assist you?
assistant
Unfortunately my grand mother was hospitalised, So I want to change my reservation. Can you help me with that?
user
Sure, may I know your name?
assistant
The reservation has been made on the name of Laura Mitchell.
user
Thanks for providing your name, please wait for a moment.
assistant
Sure, take your time.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for choosing us.
assistant