Hello.
user
Hello, how can I help you?
assistant
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.
user
Sure. Please share your name to check is there any previous reservation is there or not.
assistant
Frank Parker here.
user
There is no reservation on your name, Frank Parker.
assistant
Ok, no problem. Thank you for checking.
user
Thanks for reaching us.
assistant