Hello,.
user
Hello, how can I help you?
assistant
Prepone plan came into a picture owing to announcement of birth of baby boy. So I need you help to cancel my recent reservation?
user
Sure, May I know your name?
assistant
Carolyn Lopez is my name.
user
Ok, please wait for a while.
assistant
Sure, I will wait.
user
Thank you for being patient, no reservation was found on your name.
assistant
That's not a problem. Thanks for your information.
user
Thank you for contacting us.
assistant