Hello.
user
Hello. How can I assist you at this moment?
assistant
My name is Scott Green. Can you please change my reservation details?
user
Glad to meet you Scott. Sure, I will help you with that.
assistant
Thanks.
user
Please be hold on for a moment and I will check existing reservation status.
assistant
Ok.
user
Sorry Scott, no reservation found under your name to change.
assistant
It's ok, thank you for the information.
user
Most welcome. Thank you for reaching us.
assistant