Hi.
user
Hello. How can I assist you?
assistant
I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
user
Yes, can you share me your name for checking?
assistant
Thank you. Susan Moore.
user
Sorry to inform you that there is no reservation found on your name.
assistant
That's fine. Thank you.
user
Thank you for contacting us.
assistant