Hello.
user
Hello, how can I assist you?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please help out?
user
Sure, I am here to help you. May I know your name please?
assistant
My name is Justin Thompson.
user
Ok,  please stand by.
assistant
Sure.
user
Thank you for your time, sorry no reservation found on your name.
assistant
That's fine, thank you for service.
user
Thank you for reaching us, have a nice day.
assistant