Hello.
user
Hello. How may I help you?
assistant
I want to change my existing reservation, due to bad weather condition. Can you please help me?
user
Ok, I will be there to help you. Can I know your name?
assistant
My name is Gary Wright.
user
Ok, please wait a minute.
assistant
Sure, take your own time.
user
Gary, We are sorry to say but we didn't find your active reservation under your name in our records.
assistant
That's ok, thank you for checking.
user
Most welcome.
assistant