Hello.
user
Hello, how may I render you?
assistant
Due to some emergency I need to cancel my reservation can you help me cancelling my reservation?
user
Ok, please wait a minute.
assistant
Sure.
user
Can I know your name?
assistant
I am Matthew Baker.
user
Sorry, we could not find any reservation on your name.
assistant
No problem, thank you for the information.
user
Thank you.
assistant