Hi. I am John Gonzalez.
user
Hello. How can I assist you John Gonzalez?
assistant
My cricket match is cancelled due to bad weather condition, so can you help me to cancel my reservation?
user
Ok, please wait for a moment till I check with your previous booking.
assistant
Sure.
user
Sorry to inform you but there is no reservation found by your name.
assistant
No issues. Thank you for your help.
user
Thank you for reaching our services.
assistant