Hello.
user
Hello, how may I aid you?
assistant
I need you to make few changes in my recent booking, please help me.
user
Sure, may I know your name?
assistant
Donald King here.
user
Please give me a moment to check your ticket status.
assistant
Sure, take your time.
user
Sorry Donald King, no reservation is available by your name.
assistant
That's ok. Thank you.
user
Thank you for choosing us.
assistant