Hello.
user
Hello.
assistant
Myself Emma Wright.
user
How may I assist you today?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Will you help me with that?
user
Just hold on a moment.
assistant
Thank you for accepting my request.
user
We are sorry to inform you that there is no reservation found with your given name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you.
assistant