Hi.
user
Hello, how can I help you today?
assistant
Owing to an emergency, I want to cancel my existing reservation.
user
Sure, can I know your name please?
assistant
Sure, Robert Johnson here.
user
Please wait.
assistant
Sure.
user
Thanks for waiting. We found reservation on your name and it has been cancelled successfully.
assistant
Thank you for your assistance.
user
Thank you for reaching us.
assistant