Hello.
user
Hello. How can I help you now?
assistant
Can you aid me to cancel my reservation due to an emergency?
user
Sure, I will help you. May I know your name to check your reservation status?
assistant
Mary Lee here.
user
Ok, please wait for a while. I will check with it and get back to you.
assistant
Ok.
user
Sorry to say that, we have not found any active reservation on your name in our database.
assistant
Thank you for the help.
user
Thank you for reaching us.
assistant