Hi. I am Donald Scott.
user
Hello. How may I serve you today?
assistant
Owing to an emergency, I need to change my reservation. Can you please help me in that?
user
Sure, we are here to help you in booking.
assistant
Thank you.
user
Please wait a moment I will check the reservation status.
assistant
Ok.
user
Thank you for waiting, unfortunately there is no reservation found by this name.
assistant
Ok, no problem. Thank you.
user
Thank you for approaching us.
assistant