Hi.
user
Hello. How may I help you?
assistant
I am Jonathan Thomas. Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I am happy to help you with the ticket cancellation.
assistant
Thank you.
user
Please allow me few seconds to check your ticket status.
assistant
Sure.
user
I regret to inform you that, while I am checking the ticket status with your name I haven't found any active reservation in the database.
assistant
No problem, thanks for checking.
user
You are welcome. Thank you for reaching us.
assistant