Hi.
user
Hello, how may I aid you today?
assistant
Can you please help me to cancel my recent reservation as my plan to meet my grand parents got postpones due to my health issues?
user
Sure, can you please share your name to proceed further?
assistant
I am Catherine Brown.
user
Ok, please wait a moment.
assistant
Sure.
user
 Thank you for your time, sorry no reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant