Hello.
user
Hello, may I know your name please?
assistant
I am Frank Allen.
user
How can I help you?
assistant
I want to change my existing reservation due to heavy rains. Could you please help me for that?
user
Sure, please give me some time to check your details.
assistant
Ok, take your time.
user
Sorry, there is no reservation found by your name. Do you want any more information please?
assistant
No, thank you for your information.
user