Hi.
user
Hello, how can I help you for the day?
assistant
Owing to an emergency, I want to change my existing reservation, can you help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, Jeffrey Parker here.
user
Ok, please wait for a few minutes.
assistant
Sure.
user
Sorry to say that, no reservation was found on your name to change.
assistant
Ok, no issues.
user
Thank you for approaching us.
assistant
Thank you for your information.
user
Have a nice day.
assistant