Hello.
user
Hello, how may I be at your service today?
assistant
My trip was postponed so can you please change my travel dates in my previous reservation?
user
Sure, we are here to help you.
assistant
Thank you.
user
Can you please share your name to proceed further?
assistant
I have reserved it on the name of Jacob Williams.
user
Ok, please be on hold.
assistant
Sure.
user
Sorry, we could not find any reservation with your name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you for choosing us.
assistant
Welcome.
user