Hi.
user
Hello, how may I help you today?
assistant
My holiday trip got cancelled, can you please help me in cancelling my recent reservation?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
I am Emily King.
user
Please wait a minute. Sorry to say that, there is no active reservation found on your name.
assistant
Ok. No issues. Thank you.
user
Thank you for choosing us.
assistant