Hello,.
user
Hello, how can I assist you today?
assistant
Due to sudden demise of my grandfather, I want to cancel my recent reservation. Can you help me with that?
user
Sure, May I know your name?
assistant
My name is Kevin Thomas.
user
Ok, please wait for a couple of minutes.
assistant
Sure, I will.
user
Thank you for waiting, There is no reservation found on your specified name.
assistant
Thanks for your kind response.
user
Thank you for contacting us.
assistant