Hello.
user
Hello.
assistant
Mark Thomas here.
user
How can I help you?
assistant
Due to sudden change my planned date of journey, I would like to change my reservation. Can you please help me out with that?
user
Yes, I can help you.
assistant
Thank you.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Oh! I think the ticket was not booked due to server issue.
user
Thank you for contacting us.
assistant
Anyway, thank you for the information.
user