Hi.
user
Hello. How may I assist you today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I am happy to help you. Could you provide me your name?
assistant
Myself Robert Perez.
user
Sorry for the inconvenience, there is no reservation found based on your name.
assistant
No problem, thanks for checking.
user
Thank you for contacting us.
assistant