Hi.
user
Hello, how can I help you today?
assistant
I want to cancel my reservation, due to heavy rainfall at my destination from a couple of days. Can you help me to cancel my reservation?
user
Sure, we are here to assist you.
assistant
Thank you for considering my request.
user
Please mention your good name to find out a active reservation on your name?
assistant
Sure, I am Shirley Turner.
user
Please wait for a moment.
assistant
Sure.
user
Thank you for waiting, there is no reservation found on your name.
assistant
Ok, not a problem. Thanks for your prompt response.
user
Thank you for opting our service.
assistant