Hello.
user
Hello, how can I guide you at present?
assistant
I have planned to go for Shopping, due to some issues it has been postponed. Can you please help me to make a few changes in my existing reservation?
user
Sure, kindly please mention your name to change it.
assistant
Sure, I am Samantha Scott.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there was no reservation found on your specified name.
assistant
Ok, Thank you for your help.
user
Thank you for availing us.
assistant