Hi.
user
Hello, how may I serve you?
assistant
Owing to emergency, I need to change my recent reservation. Please help me in that.
user
Sure, may I know your name please?
assistant
My name is David Young.
user
Wait a moment.
assistant
Ok.
user
Thank you for your time, we did not find any active reservation in your name to make changes further.
assistant
No problem, thanks for your information.
user
Thank you for reaching us.
assistant