Hello.
user
Hello.
assistant
Patricia Rodriguez here.
user
How may I assist you?
assistant
Due to heavy snowfall, I'm planning to postpone my trip. Can you please change my reservation details?
user
Sure, I am here to help you out.
assistant
Thanks for that.
user
Wait a moment please, let me check with that.
assistant
Sure, take your own time.
user
Patricia Rodriguez, we regret to inform you that there is no reservation found on your name in our records.
assistant
That's ok, thank you for giving the information anyways.
user
Thank you for approaching us.
assistant