Hello,.
user
Hello, how may I help you?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
user
Sure, I will help you. May I know your name?
assistant
Myself, Patricia Green.
user
Thank you. Please wait for a while, let me check your reservation status.
assistant
Ok.
user
Sorry, I did not find any reservation under your name in our database.
assistant
Ok, no issues. Thank you for your service.
user
You are most welcome.
assistant