Hello.
user
Hello. How can I help you today?
assistant
I am Jennifer Phillips. I want to cancel my recent reservation due to an emergency work, can you help me in cancel reservation?
user
Sure, please wait for a moment.
assistant
Ok.
user
Thank you for waiting, there is no active reservation found on your name.
assistant
Ok, no problem. Thank you.
user
Thank you for contacting us.
assistant