Hello.
user
Hello. How may I help you?
assistant
I am Brian Gonzalez. Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?
user
Ok, please wait a minute.
assistant
Sure.
user
Sorry Brian Gonzalez, there is no active reservation found under your name in our records.
assistant
Ok, no issues. Thanks for the information.
user
Most welcome.
assistant