Hello.
user
Hello. How may I help you?
assistant
I need to modify my reservation as I have done with the wrong airport codes. Can you help me with that?
user
Sure, I am glad to help you. May I know your name?
assistant
Thank you for your concern. My name is Anna Carter.
user
Sorry, there are no reservation found on your name.
assistant
Not a problem, anyways thank you for checking my reservation.
user
Thank you for choosing us.
assistant