Hi.
user
Hello, how can I assist you now?
assistant
I am Scott Smith. Can you help me cancelling my recent reservation, as my exam is postponed?
user
Sure Scott Smith, I am happy to help you with that.
assistant
Ok.
user
Please wait a moment to check your reservation status.
assistant
Sure.
user
Sorry Scott Smith, no reservation has found under your name to cancel.
assistant
That's ok, thank you.
user
Thank you for  choosing us, have a good day.
assistant