Hi.
user
Hello. How can I help you?
assistant
Can you help me to cancel my reservation?
user
Yes, can I know your name for checking?
assistant
My name is Carolyn Garcia, please check my details under my name.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Ok, no issues.
user
Thank you for contacting us.
assistant
Thank you for your information.
user