Hi.
user
Hello.
assistant
I am Anna Green.
user
How may I guide you today?
assistant
Can you help me in changing my recent reservation, as my exam is postponed?
user
Anna Green, can you please be on hold for a while till I check with your previous booking?
assistant
Sure, I will be waiting.
user
Sorry for the inconvenience, there is no active reservation found by your name in our data base.
assistant
That's ok, thank you for checking.
user
Thank you for approaching our consultancy.
assistant