Hello.
user
Hello, how can I help you today?
assistant
Can you please help me in cancelling my recent reservation? As my planned trip has been cancelled.
user
Sure, I am here to help you with that cancellation. Please hold for a while.
assistant
My name is Eric Smith.
user
May I know your name please? Thank you for providing your name. Sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
That's ok, thank you for giving the information.
user
You are welcome, thank you for reaching our agency. Have a great day.
assistant