Hello.
user
Hello, how may I help you today?
assistant
I am Michael Martinez, I want to cancel my ticket due to my illness I am unable to travel. Can you help me to cancel my ticket?
user
Sure, I am very glad to help you. Give me a minute, let me check the database.
assistant
Sure.
user
Sorry, we could not found any reservation to cancel on given name.
assistant
Ok, thanks for the information.
user
Thank you for connecting us.
assistant