Hi.
user
Hello, how may I assist you for today?
assistant
As my exam got cancelled, I want to cancel my reservation. Can you help me out?
user
Sure, I will help you with that. Can you please provide your name to check the reservation status?
assistant
Sure, my name is Larry Williams.
user
I regret to say this Larry, there are no active reservations with your name to cancel.
assistant
That's ok, thank you.
user
You are welcome, thank you for reaching out here.
assistant