Hi. I am Mark Martinez.
user
Hello, how can I best serve you now?
assistant
I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
user
Sure, I can help you in that.
assistant
Thank you.
user
Please wait for a while.
assistant
Ok.
user
Sorry to specify that, there is no active reservation found on your name.
assistant
That's Fine. Thank you.
user
Thanks for consulting with us, have a great day.
assistant