Hello.
user
Hello.
assistant
I am Karen Wright.
user
What service that you are looking from our agency?
assistant
I want to cancel my flight ticket, can you please help me with that?
user
Sure, I am glad to help you with that.
assistant
Thank you.
user
Please wait a moment to check your previous reservation.
assistant
Ok.
user
We regret to inform you that, there is no reservation on your name in our records.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for approaching us, hope you have a great day.
assistant