Hello.
user
Hello, how can I help you today?
assistant
My name is Shirley Rodriguez, I already book a flight to visit my uncle at Chicago but my plan is postponed. Can you change my reservation?
user
Sure, please wait for a while.
assistant
Sure.
user
Sorry to say that, there was no reservation found with your given name.
assistant
Thank you for the information.
user
Thank you for opting us.
assistant