Hello.
user
Hello. How may I assist you?
assistant
I have met with accident, so I want to cancel my reservation.Can you help me in this?
user
i'm sad to hear that. May I know your name to proceed further?
assistant
Check the details on Anna Thompson.
user
Anna, there is no reservation found with your details.
assistant
That's ok.
user
Thank you for reaching us.
assistant
Thank you for your help.
user