Hi.
user
Hello, how may I be at your service today?
assistant
Owing to an emergency I had to request for this cancel reservation.
user
May I know your name please to check the status of your reservation?
assistant
My name is Laura Nelson.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Ok.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
Thanks.
user
Thank you for reaching us.
assistant