Hello.
user
Hello, how may I render you?
assistant
I am Susan Lewis. Owing to an emergency, I want to change an existing reservation, so please help me in changing the reservation.
user
Sure, I will help you with that. May I know your good name, to check your existing reservation?
assistant
I already mentioned above.
user
Ok, please wait for a minute.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Not an issue. Thank you.
user
Thank you for reaching us.
assistant