Hello.
user
Hello. How could I assist you today?
assistant
I have to cancel my reservation due to I am unable to catch the flight on my travelling dates. So please cancel my reservation.
user
Sure, may I know your name please?
assistant
Thank you. Myself Stephen Adams.
user
Please give me a moment.
assistant
Sure, take your time.
user
There is no reservation found with your given name.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Thank you for choosing us.
assistant
Most welcome.
user