Hello, I am Richard Martin.
user
Hello. How can I amend you?
assistant
Due to sudden demise of my grandmother, I need to cancel my reservation. Can you please help with cancelling?
user
Ok. I will help you for sure, please wait.
assistant
Ok.
user
Thanks for waiting, but no reservation is exited earlier to proceed with cancelling.
assistant
Ok, no issue. Thank you.
user
Thanks for opting us, Have a nice day.
assistant