Hi.
user
Hello, how can I best assist you now?
assistant
I want to change an existing reservation due to sudden change in my trip. Can you help me?
user
Sure, May I know your good name please?
assistant
Andrew Nelson here.
user
Ok, please wait for a while.
assistant
Ok.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
No issue, Thank you for the information.
user
Thanks for approaching us, wish you a great day.
assistant