Hi.
user
Hello. How can I assist you at this moment?
assistant
Actually I have booked the ticket to attend the meeting in New York, but my managers planned the meeting in Phoenix. Can you please help me in changing the ticket details?
user
Sure, I am ready to help you with that. Can I have your name please to check your reservation status?
assistant
Sure, my name is Ruth Roberts.
user
Ok, please wait a moment to check availability of your reservation.
assistant
Ok.
user
Sorry Ruth, no reservation has found under your name to change.
assistant
That's ok, thank you.
user
Thank you for choosing us, have a good day.
assistant