Hi.
user
Hello, how may I help you?
assistant
I want to cancel my ticket due to my health issues, can you help me with that?
user
Sure, I am here to help you. Can you please share your name?
assistant
My name is Jessica Jackson.
user
Please wait for a moment to check your details.
assistant
Sure, take your time.
user
Sorry, no reservation found on your name in my records.
assistant
Ok, no problem. Thank you for your service.
user
Thank you for opting us.
assistant