Hello.
user
Hello. How can I assist you for the day?
assistant
Owing an emergency, I want cancel my reservation. Can you help me for that?
user
Sure, I am here to help you with that. May I know your name please?
assistant
My name is Steven Brown.
user
Please wait for a while, let me check your previous reservation status.
assistant
Sure, I will wait for your response.
user
Thank you for waiting.
assistant
That's ok, thank you for checking.
user
Sorry to say that, there is no active reservation found on your name in our database to cancel.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us, have a great day.
assistant