Hello.
user
Hello, how can I guide you for today?
assistant
I want to change my reservation due to heavy rainfall at my place, could you help me to change reservation?
user
I will help you with that.
assistant
Thank you.
user
May I know your name?
assistant
I am Sarah Wright.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, thank you for informing me.
user
Thank you for contacting us, have a nice day.
assistant