Hello.
user
Hello, how can I provide assistance to you today?
assistant
Earlier I made a reservation for my trip through an agent but, agent booked on wrong date. So, I request you to please change it to my actual date.
user
Sure, I am here to help you.
assistant
Thank you.
user
Can I know your name to check further?
assistant
My name is Samantha Lee.
user
Please wait.
assistant
Ok.
user
Sorry, no reservation has been found with your name in our records.
assistant
That's ok, thank you for the response.
user
Thank you for reaching us.
assistant