Hi.
user
Hello. How may I guide you today?
assistant
I am William Williams. Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait for a minute.
assistant
Sure.
user
I cancelled your ticket successfully.
assistant
Thanks for your help.
user
Thank you for reaching us.
assistant