Hello.
user
Hello.
assistant
I am Samantha Jones.
user
How can I assist you at this moment?
assistant
I want to change my existing reservation due to some health issues, can you help me that?
user
Sure, I will help you with this. Please give me a moment to check your reservation status.
assistant
Sure.
user
Samantha Jones, there is no active reservation found under your name in our database.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you for utilising our service.
assistant