Hello.
user
Hello, how may I aid you?
assistant
I need you to re-book a flight ticket by making few changes in my existing reservation.
user
May I know your name?
assistant
My name is Ruth Mitchell.
user
Ok, please wait and I will check it.
assistant
Sure, I will wait.
user
Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
That's ok. Thank you.
user
Thank you for reaching us.
assistant