Hello.
user
Hello. How may I assist you today?
assistant
Katherine Thomas here.
user
Nice meeting you Thomas.
assistant
Due to an emergency, I want to cancel my reservation. Can you please help me for that?
user
Sure, I am glad to help you with that. Please wait a moment to check.
assistant
Ok, I will wait.
user
We regret to inform you that, there is no reservation with your name in our records.
assistant
Anyway, thanks for the information.
user
Thank you for reaching us, have a great day.
assistant