Hello.
user
Hello, how can I help you?
assistant
Can you please assist me in changing my reservation as my plan to attend a music festival got postponed?
user
Sure, I can help you with that. May I know your good name please?
assistant
I am Christopher Campbell.
user
Ok, please wait for a while.
assistant
Sure.
user
Christopher Campbell, there is no active reservation found under your name to do changes in that.
assistant
Ok, not an issue. Thank you for the information.
user
Thank you for choosing us.
assistant