Hello.
user
Hello.
assistant
I am Richard Scott.
user
How can I assist you at this moment?
assistant
I want to cancel my recent reservation due to my ill health. Can you please help me out?
user
Sure I will help you with this. Please be on hold for a moment while I check your reservation status.
assistant
Ok, take your own time.
user
Richard Scott, there is no active reservation found under your name in our database.
assistant
No issues, thank you for your quick response.
user
Thank you for utilising our service.
assistant