Hi.
user
Hello, how may I help you today?
assistant
Can you please help me in changing my existing reservation?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
Eric Green here.
user
Please wait a minute.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
No issues, thank you.
user
Thank you for contacting us.
assistant