Hello.
user
Hello, how may I help you?
assistant
I want to change my existing reservation due to health issues, can you please help me with that?
user
Sure, may I know your name?
assistant
My name is Jason Parker.
user
Wait a minute.
assistant
Sure.
user
Sorry, there was no reservation found on your name.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant