Hi. Catherine Jones here.
user
Hello Jones, how can I assist you?
assistant
Can you cancel my flight ticket reservation? As my press conference in Chicago is been postponed to some other dates.
user
Sure, I am here to help you. Please give me sometime, I will check your reservation status and let you know.
assistant
Sure, take your time.
user
Jones, I did not find any reservation under your name in our database.
assistant
Ok, not a problem. Thank you.
user
You are welcome and thank you for contacting us.
assistant