Hello,.
user
Hello, how can I be your helping hand today?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, I am here to help you to change it.
assistant
Thank you.
user
Can I have your good name please, to check with your previous reservation?
assistant
Myself, Benjamin Hill.
user
Thanks for providing your name, please wait for a while.
assistant
Ok.
user
Thanks for your time, there was no reservation found on your name to change it.
assistant
Ok, no issues. Thank you for your help.
user
Thank you for choosing our service.
assistant