Hello.
user
Hello, how can I aid you?
assistant
I want to cancel my recent reservation, as most of my friends are not coming for the vacation. Can you please help me?
user
Definitely, I will help you with that. May I know on whose name you have done your ticket reservation?
assistant
I am Jeffrey Roberts.
user
There is no reservation found under your name, Roberts.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant