Hello.
user
Hello. How may I guide you today?
assistant
I would like to cancel my existing reservation, as my planned trip got cancelled. Can you please help me out?
user
Sure, I will help you with that.
assistant
Thank you for considering my request.
user
Can I know your name to check your previous reservation?
assistant
Sure, myself Catherine Thomas.
user
Please wait a moment to check.
assistant
Sure, I will wait for your information.
user
We regret to inform you that there is no reservation found on your name in our records.
assistant
Ok, no problem.
user
Thank you for reaching us, have a great day.
assistant
Anyway, thank you for the information.
user