Hello.
user
Hello, how may I serve you at this moment?
assistant
Owing to an emergency, I would like to change my existing reservation. Can you help me to change it?
user
Sure, I will help you. Please wait for a moment.
assistant
Sure, my name is Carol Garcia.
user
May I know your name please?
assistant
I have already provided.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation existing on your name.
assistant
That's Ok, thanks for your information.
user
You are welcome, have a nice day.
assistant