Hello.
user
Hello, how may I aid you?
assistant
I am Barbara Lewis.
user
Yes, Lewis.
assistant
I would like to cancel my reservation as I am not feeling well, can you please help me out?
user
Sure, I am here to help you out. Please allow me a moment.
assistant
Thank you.
user
Sorry Lewis, there is no active reservation on your name.
assistant
Ok no problem, thank you for your services.
user
Thank you for reaching us.
assistant