Hello, Williams Lewis this side.
user
Hello, how may I assist you?
assistant
I want to cancel my ticket due to some urgency at my office, can you please help me?
user
Sure Lewis, give me a moment let me check your reservation details in our data base.
assistant
Sure, take your time.
user
Sorry Lewis, no reservation has found in our reservation list.
assistant
Ok, no issues, I will recheck with my booking in my mails.
user
That's fine.
assistant
Thank you for your clarification.
user
Thank you for reaching us.
assistant