Hi. I am Michael Perez.
user
Hello, how can I help you?
assistant
I want to cancel my reservation, due to the demise of my grandmother. Please cancel it as early as possible.
user
Sure, Please wait I will check the reservation.
assistant
OK.
user
Thanks for waiting, there is no reservation found with your name.
assistant
It's ok, not a problem. Thanks for your great response.
user
Thank you.
assistant