Hello,.
user
Hello, How can I assist you?
assistant
I want to cancel my recent reservation as my round trip with friends got cancelled due an emergency. Can you help me in cancelling my reservation?
user
Sure, May I know your name?
assistant
I am Mary Harris.
user
Sorry, No reservation found on your name.
assistant
Ok, no issues. Thank you for quick response.
user
Thank you for availing us.
assistant