Hi.
user
Hello. How  may I assist you?
assistant
Will you please assist me to change my existing reservation as my plan to meet my friend got postponed?
user
Ok, may I know your name to check with availability?
assistant
Ashley White.
user
Please wait for a while. Ashley White, there is no reservation found by your name.
assistant
No issue.
user
Thank you for choosing our services.
assistant
Thank you for the information.
user