Hi, myself Rachel Smith.
user
Hello. In which way I can aid you at this moment?
assistant
I would like to change my reservation as I met with an accident. Can you please do that for me?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait a moment, I will check your previous reservation status.
assistant
Sure.
user
There is no previous reservation available under your name.
assistant
Not an issue. Anyway, thank you for checking.
user
Thank you for contacting us, have a nice day.
assistant