Hi.
user
Hello, how may I aid you at this moment?
assistant
I am Susan Perez. I want to cancel my reservation, can you help in that?
user
Sure, I am here to help you. Give me a moment to check the existing reservation.
assistant
Ok.
user
Sorry Perez, there is no reservation under your name in our listing to cancel.
assistant
That's ok, might be my brother has cancelled, anyway thanks for your help.
user
Most welcome. Hope you have a gleeful day.
assistant