Hello.
user
Hello, how can I assist you?
assistant
I want to cancel my reservation due to heavy rains at my destination place, so please help me.
user
Sure, may I know your name?
assistant
Sure, I am Susan Hernandez.
user
Give me a minute.
assistant
Sure.
user
Sorry, there is no reservation found under your name.
assistant
No worries, thank you.
user
Thank you for reaching us.
assistant