Hi.
user
Hello, how can I help you today?
assistant
Owing to an emergency I want to change to my reservation. Can you please help me with that?
user
Sure, can you mention your name to proceed further?
assistant
I am Betty Smith.
user
Please wait.
assistant
Ok.
user
Sorry, no reservation found on your name in our portal to change it.
assistant
Ok, no issues. Thank you.
user
Thank you for contacting us.
assistant