Hello.
user
Hello, how may I provide assistance for you?
assistant
Owing for an emergency, I want to cancel my reservation. Can you please help me?
user
Sure, could you please provide your name to check the details of your reservation?
assistant
Sure, my name is Alexander Hernandez.
user
Sorry to say, I did not find any details in my database regarding your reservation.
assistant
No problem, thank you for the information.
user
Thank you for connecting with us, have a nice day.
assistant