Hello.
user
Hello, how may I aid you today?
assistant
I am Shirley Hall. I would like to cancel my reservation as I am leaving for pilgrimage, can you please help me out?
user
Sure, we are here to help you with cancellation.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there was no reservation found on your name to cancel it.
assistant
Ok no problem, thank you for your services.
user
Thank you for reaching us.
assistant