Hello.
user
Hello. How may I aid you today?
assistant
Please assist me to cancel my reservation as my exams was cancelled.
user
Sure, I am here to help you in cancelling. Please, provide me your name to check your reservation status.
assistant
Myself Andrew Turner.
user
Ok, please wait for a while.
assistant
Ok. I will wait.
user
We regret to say that, there is no reservation found on your name in our records.
assistant
Ok, no problem. Thank you.
user
Thank you for choosing us.
assistant