Hi. I am Steven Walker.
user
Hello, how can I be your helping hand?
assistant
Will you please assist me in changing my existing reservation?
user
Sure.
assistant
Thank you.
user
Please wait for a while, I will check your previous reservation.
assistant
Sure, I will wait.
user
Thank you for your time, there is no active reservation found on your name.
assistant
Not an issue, thank you for the information.
user
Thank you for contacting us.
assistant