Hi, I am Margaret Walker.
user
Hello, how may I assist you?
assistant
Can you help me to cancel  my recent reservation due to my tournament got cancelled.
user
Sure, please wait for a moment.
assistant
Ok.
user
We are happy to inform you that, we found a reservation on your name.
assistant
Ok, you can proceed with the cancellation.
user
Your reservation has been cancelled.
assistant
Thanks for your assistance.
user
Thanks for reaching us.
assistant