Hello. I am Carol Johnson.
user
Hello, how may I aid you for today Carol?
assistant
I would like to cancel my reservation as I got hospitalised, can you please help me out?
user
I am here to help you about that.
assistant
Thank you.
user
Sorry Johnson, there are no active flights under your name in our database.
assistant
Ok no problem, thank you for your services.
user
You are most welcome, thank you for reaching out here.
assistant