Hello.
user
Hello, how may I help you?
assistant
I am Sandra Wright. I want to cancel my reservation, due to extinction of my  project, can you help with that?
user
Sure, I am glad to help you. Please wait for a while.
assistant
Sure.
user
Wright, there is no reservation with your name to cancel further.
assistant
That's fine. Thank you for your help.
user
Thank you for reaching us.
assistant