Hi.
user
Hello. How may I aid you today?
assistant
I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
user
Sure, I am glad to help you with that. For cancelling your reservation, we need to know your name. So, please send me your name to check your reservation status.
assistant
Charles Martinez here.
user
Ok, please wait for a moment. I will check with it and get back to you soon.
assistant
Ok.
user
Sorry to say that, we have not found any active reservation on your name in our database.
assistant
That's ok, thank you for your help.
user
Thank you for choosing us.
assistant