Hi,.
user
Hello. How may I aid you today?
assistant
I am Charles Lopez. I have planned to visit Dallas due to heavy snowfall, I want to cancel my recent reservation. Can you help me out in cancellation of my ticket?
user
Sure, please wait a moment I will check the reservation status.
assistant
Sure.
user
Thanks for waiting, we did not found any reservation by this name.
assistant
Not a problem, Thank you for the information.
user
Thanks for choosing us.
assistant