Hello.
user
Hello.
assistant
I am Eric Jackson.
user
 How can I help you?
assistant
Due to emergency I need to cancel my recent reservation, can you please help me with that?
user
 Ok, please wait.
assistant
Sure.
user
 Sorry, no reservation found on your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for availing us.
assistant