Hello. I am Edward Nelson.
user
Hello. how may I help you?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me in cancelling my reservation?
user
Sure Nelson, I am here to help you with that. Let me check your reservation status in our records.
assistant
Sure, take your time.
user
Nelson, sorry for inconvenience, no reservation is found on your name in our records.
assistant
That's ok, thank you for your information.
user
You are most welcome, Thank you Nelson for contacting us.
assistant