Hi.
user
Hello. How can I assist you today?
assistant
I need to cancel my reservation as my plan to go for shopping got cancelled. Can you help me?
user
Ok, please can I know your name?
assistant
I am Kathleen Lee.
user
Ok, thank you for waiting. There is a reservation on your name and the cancellation is done successfully.
assistant
Thanks for your service.
user
My pleasure, thank you for choosing our agency.
assistant