Hello.
user
Hello, how may I assist you for today?
assistant
Can you help me in cancelling my flight ticket due to server issues that I am unable to cancel it from my home, can you do that?
user
Sure, I am here to assist you about that. Can you please provide your name for checking the reservation status?
assistant
Thank you and my name is George Evans.
user
Sorry Evans, I have not find any active reservation under your name to cancel.
assistant
Ok, that' fine, thank you for your help.
user
My pleasure, thank you for reaching out here.
assistant
Welcome.
user