Hi.
user
Hello, how can I help you at present?
assistant
I want to cancel my recent reservation owing to an emergency.
user
Sure, may I know on which name the ticket has been reserved?
assistant
Paul Rodriguez.
user
Please wait a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Thank you.
user
Thank you for choosing us.
assistant