Hi.
user
Hello, how may I help you today?
assistant
Owing to emergency, I need to change my recent reservation. Please help me in that.
user
Sure, may I know your name?
assistant
My name is Donald Rodriguez.
user
Ok, please wait.
assistant
Ok.
user
There is no reservation found on your name.
assistant
Nothing to worry, thanks for your information.
user
Thank you for reaching us.
assistant