Hi.
user
Hello. How can I assist you?
assistant
I am not feeling well due to unexpected health issues so, please cancel my reservation.
user
Sure, I'll help you in that. can you please give me the name on which you have done the previous reservation?
assistant
Sure, I have done it on the name of Thomas Robinson.
user
Fine, please be on hold.
assistant
OK.
user
Thomas, I have searched our database regarding your reservation details but there is no reservation found active under your name to do cancellation.
assistant
Ok, no issues any more.
user
Thank you for choosing us.
assistant
Thanks for the kind information.
user