Hi.
user
Hello. How may I assist you?
assistant
I want to cancel my reservation as my schedule got cancelled suddenly. Can you help me with that?
user
Sure, I will help you.
assistant
Thank you for considering my request.
user
May I know your name?
assistant
Sure, my name is Eric Johnson.
user
Please wait for a while.
assistant
Sure.
user
Sorry, there are no reservation found on your name.
assistant
Not a problem, anyways thank you for the information.
user
Thank you for choosing us.
assistant