Hello.
user
Hello. How may I assist you today?
assistant
I have booked a ticket last week with your service but now my cousin's wedding have postponed. Can you please change my existing reservation?
user
Sure, I will help you on that. Could you please provide your name to check your previous reservation status?
assistant
Sure, I am Susan Miller.
user
Ok Susan, please hold on to check. We regret that, there is no reservation found with your name in our records.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for approaching us, have a great day.
assistant