Hello.
user
Hello.
assistant
Helen Gonzalez here.
user
How may I assist you today Helen?
assistant
I would like to change my existing reservation due to some health issues, can you please me help in that?
user
Sure, I am glad to help you with that.
assistant
Thank you.
user
Please wait a moment to check your previous reservation.
assistant
Sure, I will wait for your response.
user
We regret to inform you that there is no reservation found on your name in our records.
assistant
That's ok, no problem. Anyway thank you for the information.
user
Thank you for reaching us, hope you have a great day.
assistant