Hello.
user
Hello. How may I assist you today?
assistant
I would like to cancel my reservation due to some health issues, can you please help me out?
user
Sure, I will help you. Please help me with your name.
assistant
Thank you. Myself Nicholas White.
user
Please allow me a minute.
assistant
Sure.
user
Nicholas White, I am really sorry to inform you that there is no booking found on your name to cancel.
assistant
That's ok, no problem. Anyway thank you for checking out.
user
Thank you for reaching us. Have a great time.
assistant