Hello.
user
Hello. How may I render you today?
assistant
My name is Richard Davis, I want to change my reservation as my plan to visit New York is postponed. Can you change my reservation?
user
Sure, I'll help you in changing an existing reservation. Please wait a moment I will check the reservation status.
assistant
Sure.
user
Thank you for waiting, I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
Ok, thank you for the information.
user
Thank you for availing us.
assistant