Hello.
user
Hello. How may I assist you today?
assistant
I want to cancel my recent reservation due to heavy rains, can you please help me?
user
Sure, may I know your name to check with the previous reservation status.
assistant
Sure, the ticket is reserved under the name Helen Lee.
user
Please wait a moment.
assistant
Sure, I will wait for your response.
user
Sorry, there are no active reservations on your name to cancel.
assistant
No issue, anyway thank you for checking.
user
Thank you for reaching our service Helen Lee.
assistant