Hello.
user
Hello, how may I aid you today?
assistant
I am planning to change an existing reservation, due to some urgent work. Can you please help me out?
user
Sure, I am here to help you.
assistant
My name is Larry Edwards.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to inform you that, there is no reservation found as per your name.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us with a query.
assistant