Hi.
user
Hello, how can I help you today?
assistant
Owing an emergency want to cancel my reservation, so can you please help me with cancellation?
user
Sure, may I know your name?
assistant
Yes, my name is Stephanie Carter.
user
OK, please wait a moment.
assistant
Sure.
user
Sorry to say, no reservation found with your name.
assistant
That's ok, thank you for the response.
user
Thanks for reaching us, have a good day.
assistant