Hello.
user
Hello. May I know your name please?
assistant
I'm Kenneth Young.
user
How can I help you Mr. Kenneth?
assistant
Can you help me to cancel my recent reservation?
user
Yes, I can help you in cancelling your reservation. Please give me a second.
assistant
Ok.
user
Sorry, I couldn't found any reservation on your name to cancel.
assistant
Ok, thank you.
user
Thank you, have a good day.
assistant