Hi,. I am Gregory Martinez.
user
Hello. How can I aid you?
assistant
I want to cancel my recent reservation due to tornado at my destination point. Can you aid me with this?
user
Ok, please wait I will revert you.
assistant
Sure.
user
 Sorry, no reservation was found on  your name.
assistant
It's ok, not a problem. Thanks for your kind response.
user
 Thank you for opting us.
assistant