Hello.
user
Hello. How can I assist you?
assistant
I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
user
Sure, can I know your name please?
assistant
My name is Raymond Thompson.
user
Ok, wait a moment please.
assistant
Sure.
user
Sorry, there is no reservation found on your name to cancel.
assistant
It's ok, thank you for your help.
user
Thank you for approaching us.
assistant