Hi.
user
Hello. How can I assist you at this moment?
assistant
My trip is postponed, I would like to change my reservation. Can you please help me out?
user
Sure, I will help you with this.
assistant
Thank you.
user
Can you please provide your name to check for your reservation status?
assistant
Sure, my name is Mary Martin.
user
Wait a moment please.
assistant
Sure.
user
Mary Martin, there is no active reservation found under your name in our database to change it.
assistant
No problem, thank you for the information.
user
Thank you for contacting us.
assistant