Hello, I am Jerry Jones.
user
Hello, how may I provide assistance to you?
assistant
Owing to an emergency I need to cancel my reservation, can you please help me?
user
Sure, I will help you in cancellation. Ok, please wait for a couple of minutes.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for opting us.
assistant