Hello.
user
Hello.
assistant
Scott Thompson here.
user
Scott, how may I help you?
assistant
I would like to cancel my recent reservation, can you help me to change that reservation?
user
Sure, please give me a moment.
assistant
Sure.
user
Sorry, no reservation is found by your name.
assistant
It's ok. Thank you for your information.
user
Thank you for choosing us.
assistant