Hello. I am James Thompson.
user
Hello, how may I help you?
assistant
I want to change my existing reservation, due to sudden demise of my great grandfather. Can you please help me with this?
user
Sure, please wait for a moment to check your details.
assistant
Ok.
user
Thank you for waiting. Sorry to say, no reservation found on your name.
assistant
Ok, not an issue.
user
Thank you for reaching us, have a nice day.
assistant
Thank you for the information.
user