Hello.
user
Hello. How can I assist you at this moment?
assistant
I am Nicholas Lewis. Can you help me to amend my reservation I had booked a week ago?
user
Sure Lewis, I will help you with that.
assistant
Thank you.
user
Please wait a moment to check your reservation status.
assistant
Sure, take your time.
user
Sorry Nicholas Lewis, no reservation has found under your name to change.
assistant
It's ok. Thank you for checking.
user
Thank you for choosing us, have a good day.
assistant