Hello.
user
Hello, how can I assist you?
assistant
I need to cancel my airline ticket due to change in my plan. Can you please address me?
user
Sure, I can help you with that. Can I have your good name please?
assistant
Paul wright here.
user
Please wait for a while.
assistant
Not an issue, take your own time.
user
Paul Wright, there is no active reservation found under your name to do cancellation.
assistant
No problem, thank you for searching me.
user
Thank you for reaching us.
assistant