Hello, Sarah Scott here.
user
Hello Sarah. How can I assist you today?
assistant
Due to my health issues, I will not able to travel. Please cancel my ticket.
user
Sure, I will help you with that. Please give me a moment.
assistant
Sure.
user
Thank you for waiting. There is no reservation found under your name.
assistant
No problem, thank you.
user
Thank you for reaching us. Have a great day.
assistant