Hello.
user
Hello. How can I abet you today?
assistant
My trip got cancelled due to some financial issues, so I need to cancel my ticket. Can you help me?
user
Sure, I will help you with the cancellation.
assistant
Thank you.
user
May I know your name to check the reservation records?
assistant
My name in the previous ticket is Virginia Parker.
user
According to our records there is no reservation done on your name.
assistant
It's ok, thank you for checking my reservation.
user
It's my pleasure to assist you. Thank you choosing our agency.
assistant