Hello.
user
Hello, how may I aid you at this moment?
assistant
I am Melissa Jackson, I want to change my reservation which I have done with wrong destination point.
user
Ok, I will help you with that. Sorry Jackson, there is no active reservations under your name to change.
assistant
It's ok, anyway thank you for the information.
user
My pleasure, thank you for reaching out here.
assistant
Welcome.
user