Hello.
user
Hello, how may I help you?
assistant
I am Charles Edwards.
user
Nice to meet you Charles Edwards.
assistant
I would like to cancel my recent reservation, my baseball tournament has been rescheduled to future dates. Could you please help me?
user
Sure, please hold on.
assistant
Ok.
user
No reservation found on your name. Thank you for reaching us, have a great day.
assistant