Hi.
user
Hello, how can I help you today?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, I am here to help you. May I know your name?
assistant
I am Edward Gonzalez.
user
Sorry, we found no reservation on your given name.
assistant
 Not a problem, thank you for the information.
user
Thank you for reaching us.
assistant