Hello.
user
Hello, how can I be your helping hand today?
assistant
I want to cancel my trip due to an emergency. Can you aid me in cancelling my existing reservation?
user
Sure, please provide me your name for proceeding further.
assistant
Ticket was reserved on the name Donald Clark.
user
Ok, please wait a moment.
assistant
Take your time.
user
Based on you name we haven't found any previous flight reservation in airline database.
assistant
No issues. Thank you for checking.
user
Thanks for approaching us.
assistant