Hello. I am Justin Young.
user
 Hello, how can I provide assistance to you today?
assistant
I need to cancel my recent reservation due to postpone of my trip with my friends. Could you please help me?
user
Sure, I will help you with the cancellation. Please wait a while.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant