Hello.
user
Hello, how can I assist you?
assistant
Owing to an emergency, I want to cancel my recent reservation.
user
Sure, I'm glad to help you with that. May I know your good name please?
assistant
My name is Jonathan Lee.
user
Ok, please wait for a while.
assistant
Sure.
user
Jonathan Lee, there is no active reservation found under your name to do cancellation.
assistant
Not an issue, thank you.
user
Thank you for choosing us.
assistant