Hi.
user
Hello. How may I assist you today?
assistant
I am Pamela Campbell, would like to cancel my ticket, because my grandmother suddenly got hospitalised. Please help me with cancellation.
user
Sure, I am here to help you. Please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Ok. Thanks for the information.
user
Thank you for reaching us.
assistant