Hi.
user
Hello, how can I help you today?
assistant
I just want to cancel my recent reservation due to sudden demise of my grand father. Can you help me?
user
Sure, may I know your name please?
assistant
Pamela Adams is my name.
user
Ok, please wait for a moment, I will check and get back to you.
assistant
OK.
user
Sorry, there was no reservation found with your name.
assistant
Ok, no issues with that. Leave it. Thanks for the response.
user
Thank you for opting us.
assistant