Hello.
user
Hello, how can I aid you?
assistant
I want to cancel my recent reservation due to bad weather conditions at my source. Can you please help me with this?
user
Sure, I am here to help you. May I know your name to check with existing reservation?
assistant
I am Donna Scott.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for choosing us.
assistant