Hello, I am John Williams.
user
Hello, How can I abet you now?
assistant
 Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with that?
user
Sure, I will help you in cancellation.
assistant
Thank you.
user
Please wait for a minute.
assistant
Sure.
user
Thanks for waiting.
assistant
Ok.
user
There is no active reservation on your name, to cancel it.
assistant
Ok, no problem. Thanks for the information.
user
Thank you for approaching us.
assistant