Hello.
user
Hello, how can I assist you at this moment?
assistant
Suddenly, I am fallen sick. So I want to cancel my reservation. Can you please help me with it?
user
Sure, I am gleeful to help you with that reservation cancel. May I know your name please?
assistant
Donna Martin here.
user
I have found your reservation with your name and I have  cancelled successfully.
assistant
Thank you.
user
Thank you for reaching us. Have a great day.
assistant