Hello, Rebecca Lee here.
user
Hello, how may I help you?
assistant
I want to change my existing reservation, as my exams got postponed suddenly. Can you please help me with this?
user
Sure, I am glad ton help you. Please wait a moment I will check your details and proceed further.
assistant
Sure.
user
Sorry to say, I did not find any details regarding your reservation in my database.
assistant
Ok, not an issue.
user
Thank you for choosing us, have a nice day.
assistant
Thank you for your information.
user