Hello.
user
Hello, how can I aid you?
assistant
My name is Carolyn Nelson. I just need your help in cancelling my recent reservation.
user
Sure, please wait for a while.
assistant
Ok, I will wait for your reply.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
That's ok, thank you for the information.
user
Thank you for approaching us.
assistant