Hi.
user
Hello, what kind of assistance you are looking for?
assistant
Owing to an emergency, I need to cancel my existing reservation.
user
Ok.
assistant
Can you help me with it?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name to check the reservation?
assistant
I am Gary Hill.
user
Please, wait for a while.
assistant
Sure.
user
Thank you for being patience, there is no reservation found on your name.
assistant
It's ok, not an issue. Thank you for the information.
user
Thank you for approaching us.
assistant