Hello.
user
Hello, How exactly I can serve you the best today?
assistant
I am Michael Brown. I want to cancel my reservation, due to my health issues. So please help me in the cancellation.
user
Sure, I will help you with that. Please wait a while.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Not an issue. Thank you.
user
Thank you for reaching us.
assistant