Hi.
user
Hello, how may I be at your service today?
assistant
Actually, I want to change my reservation which is done recently due to some problems, can you please help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, my name is Sarah Young.
user
Ok, please be on hold.
assistant
Sure, I will wait.
user
Sorry we did not find any reservation against your name.
assistant
Ok, no problem. Anyways, thank you for your service.
user
Thank you for choosing us.
assistant