Hello.
user
Hello, what can I do for you today?
assistant
I want to change my existing reservation, due to bad weather conditions. Can you please help me to change my reservation?
user
Sure, can you mention your name to check further?
assistant
Thank you for the response. Previous reservation was done under the name of Katherine Hernandez.
user
Please wait.
assistant
Ok, sure. I will wait for your positive response.
user
Sorry, no reservation found on your name in our database to change it.
assistant
Ok, no problem. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant