Hi.
user
Hello, how may I assist you today?
assistant
Andrew Clark here, I need to cancel my reservation as my plan to go for trekking got cancelled. Can you help me?
user
Sure, may I know your name for the cancellation process?
assistant
I have already mentioned above.
user
Sorry, as per your concern I can not cancel your reservation, as your reservation is not found as per our records for cancel.
assistant
Ok fine, thanks for checking.
user
Welcome, thank you for reaching us.
assistant