Hello. I am Kathleen Turner.
user
Hello, how can I assist you for the day?
assistant
I want to change my reservation due to heavy snowfall at my destination point.
user
Sure, we will help you.
assistant
Thank you.
user
Ok, please wait for  a while.
assistant
Sure.
user
Thank you for waiting. Sorry we couldn't find any reservation on your name.
assistant
Ok, thanks for your information.
user
Thank you for reaching us. Have a good day.
assistant