Hi.
user
Hello, how can I assist you today?
assistant
I made my reservation in advance, but now found out I don't have any leaves so want to cancel my reservation. Can you help me with that?
user
Sure, may I know your good name?
assistant
My name is Ryan Collins.
user
Please wait for a moment.
assistant
Ok.
user
Sorry to say that, no reservation was found with your good name.
assistant
No problem, thank you for your valuable information.
user
Thank you for reaching us.
assistant