Hello.
user
Hello, how can I help you?
assistant
I need to cancel my existing reservation, as my planned trip with my friends got cancelled. Can you please help me out?
user
Sure, may I know the name please?
assistant
Sure, my name is Brian Martinez.
user
Give me a moment.
assistant
Sure, I will wait for your response.
user
I regret to inform that there is no reservation by the name  Brian Martinez.
assistant
Not a big problem, anyway thank you for the information.
user
Thank you for approaching us.
assistant
Thank you for your service.
user