Hello, I am Susan Thompson from Boston.
user
Hello, how can I provide assistance to you?
assistant
I have some personal matters that's need fixing, so I need to change an existing reservation. Can you please help me in that?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait for a couple of minutes.
assistant
Sure.
user
Thank you for waiting, no reservation found on your name.
assistant
Ok, no problem at all. Thanks for your information.
user
Thank you for availing us.
assistant