Hello.
user
Hello. How may I help you?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, can I know your name please?
assistant
Brandon Young here.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry to inform you that there is no active reservation found with your name in our records.
assistant
No problem, Thanks for the information.
user
Most welcome.
assistant