Hello.
user
Hello. How may I help you?
assistant
Unexpectedly my planned trip got cancelled, so, can you please help me to cancel my ticket?
user
Sure, may I know your name please to check the status?
assistant
My name in the previous ticket is Patrick Parker.
user
There is no reservation found with your details, Parker.
assistant
It's ok, thank you for checking.
user
Thank you for contacting us, have a good day.
assistant