Hello.
user
Hello. How can I assist you?
assistant
I want to cancel my reservation, due to some problem I am unable to travel those dates so can you please cancel my ticket?
user
Sure, I can do that for you. May I know your name?
assistant
Thank you, my name is Samuel Jackson.
user
Samuel, I will check your reservation status and get back to you.
assistant
Ok.
user
Samuel, I have not found any reservation by your name in our database.
assistant
Oh! It's ok no problem. Thank you for your information.
user
You are welcome and thank you very much for choosing us.
assistant