Hello.
user
Hello, how may I assist you?
assistant
Owing to emergency I want to cancel my reservation, can you help me with that?
user
Sure, we are happy to help you. May I know your good name?
assistant
I am Elizabeth Harris.
user
Sorry, we did not find any active reservation on your name in our records.
assistant
No problem, thank you for checking.
user
Thank you for availing us.
assistant