Hi.
user
Hello, how may I aid you?
assistant
I want to change my reservation due to bad weather at my destination location, can you help me to alter my reservation?
user
Sure, I am here to help you. May I know your name?
assistant
My name is Eric Harris.
user
Please give me a moment to check your ticket status in our database.
assistant
Sure, take your time.
user
Sorry Eric Harris, no reservation is available by your name.
assistant
That's ok, thank you for your service.
user
Thank you for choosing us.
assistant