Hi.
user
Hello, may I know how best I can help you today?
assistant
I want to cancel my recent reservation due to  the ongoing tornado at my destination. Can you please help me with in cancellation?
user
Sure, may I know your name?
assistant
My name is Gregory Jackson.
user
 Please wait for some time, I will check with your existing reservation status.
assistant
OK.
user
Sorry to notify, there is no reservation found on your given name.
assistant
No problem at all.
user
Thank you for reaching us. Have a good day.
assistant
Thank you for the information.
user