Hello.
user
Hello.
assistant
My name is Kevin Lee.
user
Kevin, how can I assist you?
assistant
Actually, I booked a ticket to PHL to attend a music concert, but due to bad weather, the concert is postponed.
user
Ok Kevin, would you like me to change your existing reservation?
assistant
Yes, can you help me out?
user
Yes, please hold on for a moment so that I can check the details of your existing reservation.
assistant
Sure, take your time.
user
Sorry, I could not find any ticket booked with your name to modify.
assistant
That's ok. Thank you for your time.
user
Thank you, have a nice day.
assistant