Hi.
user
Hello.
assistant
Debra Anderson here.
user
Debra, how may I assist you at this moment?
assistant
I would like to cancel my recent reservation due to heavy snowfall in my location.
user
Ok, please hold on for  a moment to check your reservation status.
assistant
Ok, take your time.
user
Debra, I did not find any active reservation with your name in my database.
assistant
Not an issue, thank you for helping me.
user
It's my pleasure.
assistant