Hello. Myself Stephen Scott.
user
Hello. How can I assist you?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Will you help me with that?
user
Ok, please wait.
assistant
Thank you for accepting my request.
user
Sorry, no reservation found on your name to change.
assistant
Ok, not an issue. Thank you for your information.
user
Most welcome.
assistant