Hello.
user
Hello, how may I aid you for today?
assistant
I have to change my ticket reservation that there is a some issue happen in our group during the trip, so please change the dates of the trip.
user
Yes, I will help you about that. Can you please provide your name to check the reservation status under your name?
assistant
My name is John Anderson.
user
Sorry Anderson, there is no reservation under your name in our listings.
assistant
Ok, that's fine, not a problem with that one, I can book a ticket again with my dates, thank you for your information.
user
My pleasure, thank you for reaching out here.
assistant