Hi.
user
Hi. How may I address you?
assistant
Donna Nelson here. Could you please help me in changing my existing reservation?
user
Sure, let me check the current status and revert you.
assistant
Sure.
user
Thanks for waiting, we could not find any active reservation by the name you mentioned above in our data base.
assistant
Ok, no worries at all. Thank you.
user
Thank you for approaching us.
assistant