Hello.
user
Hello, how can I help you today?
assistant
I am Edwards Robinson, I already made a reservation to New York to meet my grand father, but my grand father is coming to meet me. So I want to cancel my ticket. Can you help me with that?
user
Sure, wait for a moment.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok, thank you for the details.
user
Thank you for reaching us.
assistant