Hi.
user
Hello, how may I help you?
assistant
I want to cancel my reservation as my match got cancelled due to heavy rainfall. Can you help me?
user
Sure, on whose you did the reservation previously?
assistant
I am Mark Nelson. It was made under my name itself.
user
Wait a while, Kindly.
assistant
Sure, take your own time.
user
Thank you for waiting, there is no reservation found for the user name in our data base to cancel your previous booking.
assistant
Ok fine, thanks for checking.
user
Thank you for reaching us.
assistant