Hello, Sharon Clark here.
user
Hello, how can I support you?
assistant
Due to sudden demise of my great grandfather, I want to cancel my recent reservation. Can you help me with that?
user
Sure, I am happy to help you. Please wait for a while.
assistant
Sure.
user
Thank you for waiting, No reservation is found on your name.
assistant
Ok, no worries. Thanks for your service.
user
Thank you for approaching us.
assistant