Hello.
user
Hello.
assistant
I want to cancel my ticket as I am sick.
user
I will help you with that.
assistant
Ok.
user
May I know your good name please?
assistant
My name is Nancy Nelson.
user
Sure, give me a while.
assistant
Sure.
user
 Sorry,No reservation found with this name on our database.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant