Hi.
user
Hello. How may I render you today?
assistant
Actually, I made a reservation earlier to meet my parents. But due to having an important work, I need to change my reservation. Will you help me in this?
user
Sure, could you please let me know your name to check the reservation status?
assistant
The previous reservation was done with the name of Mark Jones.
user
Thank you for providing your name, we found a reservation by this name.
assistant
Ok.
user
Could you please let me know your updated journey dates?
assistant
My new journey details are JFK and CLT.
user
Please let me know your source and destination points to proceed further.
assistant
Travelling dates are 01/31 and 02/02.
user
Do you need a halt in between your journey?
assistant
Yes, I need a connecting flight.
user
Thank you for sharing your journey details.
assistant
Fine.
user
We found an UA airline matching your essential details with single connection and the flight number-1021.
assistant
Confirm it.
user
Your ticket has been confirmed and the fare of the ticket is 200.
assistant
Thank you.
user
Thank you for choosing us.
assistant