Hello.
user
Hello, how may I assist you?
assistant
I am Sarah Wright. I want to cancel my reservation, can you help me out in cancelling the flight ticket please?
user
Sure, please wait a moment I will check your reservation details and proceed further.
assistant
Sure, take your own time.
user
Sorry to say, there is no reservation on your name in my database.
assistant
That's ok, no problem. Thank you for your help.\.
user