Hello, I am Scott Johnson.
user
Hello, how may I assist you?
assistant
I am planning to cancel my trip due to an emergency. Can you help me to cancel my ticket?
user
Sure, hold on for a moment. Let me check.
assistant
Take your time.
user
Sorry Scott, there are no reservation found on your name.
assistant
No issues. Thank you for checking.
user
Welcome. Thank you for choosing us.
assistant
You are welcome.
user