Hello.
user
Hello.
assistant
Paul Adams here.
user
How can I help you?
assistant
Due to some reason, my concert is postponed. Can you change my reservation?
user
Ok, I will help you. Please wait a moment. No reservation found on your name Paul Adams.
assistant
It's ok.
user
You want to know anything else from us?
assistant
Thank you for your help.
user
Thank you for contacting us.
assistant