Hello.
user
Hello, how may I serve you?
assistant
I want to cancel my reservation due to heavy snowfall at my destination place, so please help me in cancellation.
user
Sure, may I know your name to check the status and revert to you?
assistant
Sure, I am Edward Young.
user
Ok, please wait.
assistant
Sure.
user
We could not find any reservation by the name you provided.
assistant
No problem, thanks for your effort.
user
Thank you for picking us.
assistant