Hello.
user
Hello, what kind of assistance are you looking for?
assistant
Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.
user
Certainly, I can do the need full for you.
assistant
Thank you.
user
Will you please mention the name on which it was reserved formerly?
assistant
Please check with the name of Linda Phillips.
user
Ok, please allow me few minutes to check the reservation status and get back to you with an update.
assistant
Sure.
user
Thanks for waiting, I have gone through the list  twice but could not find any reservation active by the name Linda Phillips.
assistant
Not an issue. Thank you for your information.
user
Thank you for consulting us.
assistant