Hello.
user
Hello, how may I aid you?
assistant
I am Kevin Smith. Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
user
Sure, I am here to help you out. Please allow me a moment.
assistant
Ok, take your time.
user
Sorry Smith, there is no active reservation. Thank you for reaching us.
assistant
That's ok. Anyways, thank you for your help.
user