Hello.
user
Hello, how may I help you?
assistant
I am Edward Parker. Due to some emergency I need to cancel my reservation. Can you help me cancelling my reservation?
user
Sure, I will definitely help you with that. Could you please hold on for a moment?
assistant
Sure.
user
Sorry, I was unable to find your reservation in our portal on the given name.
assistant
No problem. Thank you for the information.
user
Thank you for reaching us.
assistant