Hello.
user
Hello, how may I aid you today?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
user
Sure, we are here to help you. Let me know your name to proceed further?
assistant
Thank you and myself Eric Anderson.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for your time, sorry no reservation found on your name.
assistant
It's ok, thank you.
user
Thank you for reaching us.
assistant