Hello.
user
Hello. How may I assist you?
assistant
I want to change my existing reservation, due to some personal issue. Can you help me?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please to check your reservation status?
assistant
Ok, I am George Young.
user
Please wait for a moment.
assistant
Sure.
user
George Young, no reservation has been found on your name in our database.
assistant
Ok, not an problem. Thank you for your information.
user
Thank you for choosing us.
assistant