Hello.
user
Hello. How may I serve you today?
assistant
Please help me to change my recent reservation.
user
Sure, we are here to help you. Can I have your name to check the reservation status?
assistant
Emma Robinson.
user
Thank you for giving your name, please wait a moment.
assistant
Ok.
user
Thank you for waiting. Sorry there is no active reservation have been found under your name in our database to change it.
assistant
Thank you for your information.
user
Thank you for approaching us.
assistant