Hello.
user
Hello, how may I assist you?
assistant
My name is Kenneth Scott.
user
Good to know you, Scott.
assistant
I want to change my existing reservation because of my health problem.
user
Oh! ok, let me check your existing reservation details.
assistant
Ok, please check.
user
Are you sure, did you book the ticket on your name only?
assistant
Yes, I have booked on my name.
user
But there is no reservation found on your name, Scott.
assistant
That's ok. Thank you for checking.
user
Thank you so much for reaching us, have a nice day.
assistant