Hello.
user
Hello, how may I assist you today?
assistant
As my to attend an international conference has been postponed, and again it has to start in the next week. So can you please help me to change an existing reservation?
user
Sure, may I know your good name please?
assistant
My name is Sandra Campbell.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, no reservation found with your name to change.
assistant
That's not a big problem. Thanks for your information.
user
Thanks for opting us.
assistant