Hello.
user
Hello.
assistant
Ruth Gonzalez here.
user
Ruth, how may I help you?
assistant
Mu music concert is postponed for some reason. Can you alter my previous reservation?
user
I am glad to help you Ruth, let me check for your reservation status.
assistant
Ok.
user
Sorry Ruth, I have not found any reservation by your name in our database.
assistant
It's ok. Anyway, thank you for searching.
user
Thank you for contacting us, have a nice day.
assistant