Hello.
user
Hello. How may I help you?
assistant
As my tournament got postponed, can you help me to change my existing reservation?
user
Sure, I will help you with that. Can I have your name to check your previous ticket please?
assistant
Sure, I have reserved the ticket on the name of Melissa Clark.
user
Ok, please be on hold while I am checking.
assistant
Ok.
user
Sorry, there is no reservation found on your name in our database to modify.
assistant
That's fine, thank you for the information.
user
You are welcome. Thank you for reaching us.
assistant