Hello, myself Lisa Collins.
user
Hello Lisa, how can I assist you now?
assistant
I want to do some changes in my reservation, as I have an urgent work. Can you please help me?
user
Sure, please allow me a moment.
assistant
Sure, take your time.
user
Sorry to say, I do not found any reservation on your name in our database.
assistant
That's fine, thank you for the information.
user
Thank you for reaching us.
assistant