Hello.
user
Hello, how can I help you?
assistant
I would like to change my recent reservation because my health condition was not good, can you help me?
user
Sure, can you let me know your name?
assistant
I am Ashley Scott.
user
Give me a moment.
assistant
Sure./.
user
Ashley Scott. I regret to inform that there is no reservation by your name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant