Hello.
user
Hello. How can I serve you?
assistant
As I have fallen sick, due to bad weather I would like to cancel my recent reservation. Can you help me?
user
Sure. Can I know your name?
assistant
Virginia Smith here.
user
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
No problem, Thank you.
user
Thank you for choosing us.
assistant