Hello.
user
Hello, how can I assist you?
assistant
I would like to modify my previous flight ticket booking, can you please help me with that one?
user
Sure, I can help you with that. May I know your good name please?
assistant
Thank you for considering my request and my name is Emma Roberts.
user
Emma Roberts, there is no active reservation found under your name to do modifications in that.
assistant
No problem with that one, thank you for your information.
user
Thank you for choosing us.
assistant