Hi.
user
Hello, how may I support you?
assistant
I need to amend my reservation as I have changed my schedule to some other day. Can you support me in changing my reservation?
user
Sure, we are happy to help you. Can I have your good name?
assistant
Thank you for considering my request, my name is Betty Hall.
user
Sorry, we did not find any active reservation on your name in our records.
assistant
Not a problem, anyways thank you for the information.
user
Thank you for contacting us.
assistant