Hello.
user
Hello, do you need any help from us?
assistant
Please help me in changing my existing reservation, as my trip got postponed.
user
Sure, could I have your name please?
assistant
My name is Linda Collins.
user
Ok, please allow me a moment.
assistant
Ok.
user
Sorry, there is no reservation with your name in our portal to make changes further.
assistant
That's ok, thank you for the response.
user
You are welcome, have a great day.
assistant