Hello.
user
Hello, how can I guide you?
assistant
Due to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, may I know your name for checking?
assistant
My name is John Walker.
user
Give me a minute.
assistant
Sure, take your own time.
user
Sorry, there is no reservation found under your name.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for reaching us.
assistant