Hello.
user
Hello, how may I assist you?
assistant
Can you please assist me to cancel my reservation?
user
Sure, may I know your good name please?
assistant
My name is Kenneth Anderson.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
Ok, not a problem. Thank you.
user
Thank you for reaching us.
assistant