Hello.
user
Hello. How may I assist you?
assistant
I need you to make few changes in my recent booking. Please help me.
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name please?
assistant
Kathleen Collins here.
user
Wait a moment please.
assistant
Sure, I will wait.
user
Kathleen Collins, we haven't found any reservation under your name in our database.
assistant
That's ok. Thank you.
user
Thank you for choosing us.
assistant