Hello.
user
Hello.
assistant
I am Jerry Jackson.
user
How can I help you?
assistant
I want to cancel my reservation, due to heavy rainfall in New York, can you help me?
user
Sure, just a second please.
assistant
Ok.
user
I am sorry no reservation found on your name.
assistant
That's ok, thank you for your information.
user
Thank you for choosing us.
assistant