Hi.
user
Hello, how can I help you today?
assistant
Owing to an emergency, my planned trip to Navajo adventure got postponed. So I want you to change my existing reservation.
user
Sure, may I know your name?
assistant
Sure, Barbara Parker here.
user
Please wait a moment.
assistant
Sure.
user
Sorry to say, no reservation found with your name.
assistant
Ok, no issues. Thank you for your assistance.
user
Thanks for reaching us.
assistant