Hello.
user
Hello.
assistant
I am Susan Wright.
user
How can I assist you?
assistant
I am planning to change an existing reservation, due to health issue. Can you please change my reservation?
user
Sure, I will help you.
assistant
Thank you.
user
Please wait a moment, Susan.
assistant
Sure, I will wait for your reply.
user
Susan, no reservation has been found on your name in our records.
assistant
That's fine. Thank you for your service.
user
Thank you for reaching us.
assistant