Hi.
user
Hello. How can I help you?
assistant
I need to cancel my reservation due to some issues, can you help me out?
user
Sure, May I know your name?
assistant
Myself John Hernandez.
user
Ok, please wait a minute.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your name.
assistant
That's ok, not an issue. Thank you.
user
Thank you.
assistant