Hello.
user
Hello. How may I serve you today?
assistant
Can you aid me to change my reservation due to emergency?
user
Sure, I am here to help you with this. May I know your name please?
assistant
Thank you. Barbara Walker here.
user
Ok, please wait for a mean while.
assistant
Sure.
user
Sorry Walker, there is no active reservation found on your name to change it.
assistant
Thank you for the help.
user
You are welcome.
assistant