Hello.
user
Hello, how may I address you?
assistant
Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?
user
Sure, please let me know on what name your reservation was made formerly.
assistant
Nancy Thompson.
user
Ok, please wait.
assistant
Ok, I will wait.
user
Thanks for waiting, there is no reservation found under your name in our data base.
assistant
Anyway, thanks for the information.
user
Thank you for consulting us.
assistant