Hi, Carol Adams here.
user
Hello, How can I aid you?
assistant
Due to the sudden demise of my uncle, I unable to catch a flight. So I had a request to you to cancel my recent reservation?
user
Sure, Please wait a moment.
assistant
Sure.
user
There is a reservation found with your name. Shall I cancel?
assistant
Yes, you can.
user
Your reservation is cancelled.
assistant
Thanks for your assistance.
user
Thank you for contacting us.
assistant