Hello, myself Benjamin Thompson.
user
Hello. How can I assist you?
assistant
I would like to change my reservation as my trip got postponed. Can you please help me?
user
Sure Thompson, please wait a moment.
assistant
Sure. I will wait for your reply.
user
Sorry to say that, there is no reservation found on your name.
assistant
Not an issue. Anyway, thank you for checking.
user
Thank you for approaching us.
assistant