Hello,.
user
Hello. How may I assist you today?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled. Please help me in this?
user
Sure, may I know your name to check with the details.
assistant
Myself, Gary Hill.
user
Please wait a moment.
assistant
Ok.
user
Sorry, there are no active reservations on your given name to cancel.
assistant
Ok, no issues. Thank you for your service.
user
Thank you for reaching our service.
assistant