Hello.
user
Hello.
assistant
I am Emily Martin.
user
How may I aid you?
assistant
I would like to cancel my reservation as my exam dates are nearer to my travelling dates, can you please help me out?
user
Sure, I am here to help you out with that.
assistant
Thank you.
user
Please give me a moment to check your reservation status.
assistant
Sure.
user
Thank you for waiting, we couldn't find any reservation on your name in our records.
assistant
Ok no problem, thank you for your services.
user
Welcome and thank you for approaching us.
assistant