Hello.
user
Hello, how can I help you?
assistant
I would like to cancel my flight reservation as my trip got postponed, can you please help me?
user
Sure, let me know your name to check further?
assistant
My name is Jeffrey Martinez.
user
Sorry, no reservation found on your name to cancel it.
assistant
Not an issue, thank you for the information.
user
Thank you for contacting us.
assistant