Hi.
user
Hello, how can I help you?
assistant
Can you help me cancelling my recent reservation, as my exam is postponed?
user
Sure, I will help you with that.
assistant
Ok.
user
May I know your name please?
assistant
I am Kevin Thompson.
user
Please wait, I will fetch your reservation and return back to you soon.
assistant
Sure.
user
We didn't find your reservation on your name in our system to cancel.
assistant
That's ok, thank you.
user
Thank you.
assistant