Hello.
user
Hello. What service you are seeking from our agency?
assistant
I need to change my reservation due to my planned trip got postponed so please help me with that.
user
Sure, I am oblige to help you. Can you please provide your name to check your previous reservation?
assistant
Sure, please check the reservation with my name Gregory Miller.
user
Ok, please be on hold to check.
assistant
Sure, take your time.
user
Sorry to inform you that, there is no reservation found with your name in our records.
assistant
Oh! It may not be booked properly due to server issue.
user
Thank you for approaching us, have a great day.
assistant
Anyway, thank you for your time.
user