Hi.
user
Hello. How may I help you?
assistant
I need your help in changing my reservation as I met with an accident. Can you please do that for me?
user
Sure, please provide your name to change your reservation.
assistant
My name is Kevin Adams.
user
There is no reservation found under your name to change it.
assistant
Not an issue, thank you for checking.
user
Thanks for contacting us.
assistant