Hello,.
user
Hello, how can I serve you today?
assistant
Recently I had a reservation with the name of Barbara Thompson, to attend for horse racing festival. I cannot attend there due to some health issues. Can you assist me in cancelling my recent reservation?
user
Sure, please wait a moment.
assistant
Ok.
user
Thank you for your time. Unfortunately we found no reservation matching with your name.
assistant
Ok, not an issue. Thanks for the information.
user
Thank you for reaching us.
assistant