Hello.
user
Hello, how can I aid you?
assistant
I would like to change my reservation due to some health issues, can you please help me out with that?
user
Sure, I can help you with that. May I know your good name please?
assistant
Thank you. Myself Eric Turner.
user
Ok, please wait for a while.
assistant
Sure.
user
Eric Turner, there is no active reservation found under your name to do changes in that.
assistant
That's ok, no problem. Anyway thank you for checking out.
user
Thank you for choosing us.
assistant