Hello.
user
Hello, how may I help you?
assistant
I just want to change my flight reservation as I am unwell, can you please help me?
user
Sure, we are here to help you.
assistant
Thank you so much.
user
May I know your name please?
assistant
My name is Donna Rodriguez.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
No problem, thank you for checking.
user
Thanks for contacting us.
assistant