Hello.
user
Hello, how may I help you?
assistant
I need to cancel my ticket due to some urgent meeting in my office, can you do it?
user
Sure, can I know your name?
assistant
Thomas Johnson here.
user
Please hold on a moment.
assistant
Ok, take your own time.
user
Sorry, there is no reservation found on given name.
assistant
Not a problem, thank you for addressing me.
user
Thank you for reaching us.
assistant