Hello.
user
Hello, how can I help you?
assistant
Can you please help me in cancelling my earlier reservation as I am having an sudden important meeting?
user
Sure, May I know your good name, as it is necessary to cancel the reservation.
assistant
I am George Baker.
user
There was no reservation found with this name.
assistant
It's ok. Thank you for the information.
user
Thanks for reaching us.
assistant