Hi.
user
Hello, How can I help you?
assistant
Due to an emergency, I want to change my existing reservation. Can you help me with the process of changing?
user
Sure, I am blissful to help you. To proceed further, May I know your name please?
assistant
I am Kevin Lee.
user
Ok, wait a while.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
Ok, not an issue. Thanks for your quick response.
user
Thank you, Have a great day.
assistant