Hello.
user
Hello.
assistant
My name is Charles Anderson.
user
How can I help you?
assistant
Actually, I booked a ticket to NYC to attend a concert but due to bad weather, I want to cancel my trip.
user
Sure, let me check your reservation status.
assistant
Sure, take your time.
user
Sorry, there is no reservation found by your name.
assistant
That's ok. Thank you for your time.
user
Thank you and have a nice day.
assistant