Hello.
user
Hello, how may I help you?
assistant
Myself Carolyn Harris.
user
Nice to meet you Harris.
assistant
Can you please help me in ticket cancellation?
user
Ok, I will help you.
assistant
Thank you.
user
Please wait.
assistant
Ok.
user
Sorry Harris, there is no active reservation found with your name in our records.
assistant
That's fine, thank you.
user
My pleasure.
assistant