Hello,. I am Charles Brown.
user
Hello, how may I render you today?
assistant
I just want to cancel my existing reservation, due to sudden demise of my Grand Mother. Can you please help me with that?
user
Sure, please wait a while.
assistant
Ok.
user
Thanks for your time, no reservation was found on the name of Charles Brown.
assistant
Ok, no issue. Thank you.
user
Thank you for reaching us.
assistant