Hi.
user
Hello.
assistant
Timothy Hernandez here.
user
How can I aid you?
assistant
 I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
user
Sure, please allow me a moment to check for the status.
assistant
Ok.
user
Thank you for waiting. Sorry to say, there is no active reservation have been found under your name in our database to amend it.
assistant
That's ok, thank you for your help.
user
Thank you for reaching us.
assistant