Hello.
user
Hello, what type of help are you seeking from our agency today?
assistant
Due to the sudden change in climate, I want to change my existing reservation?
user
It is my job to assist you with your requirement. May I know your name to check with your previous booking status?
assistant
Sure, I am Lisa Perez.
user
Please allow me to check with your previous reservation today.
assistant
Sure.
user
I am very apologetic to inform you about it, but there is no active reservation found by your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for approaching our agency, have a nice day.
assistant