HI.
user
Hello, how may I aid you?
assistant
As my holiday trip got cancelled due to bad weather, can you please help me with cancelling my recent reservation?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name to proceed further?
assistant
Sure, my name is Ronald Williams.
user
Ok, please wait for a while.
assistant
Ok.
user
Thank you for your patience, we did not find any reservation on your name.
assistant
No worries, thank you for the information.
user
Thank you for reaching us.
assistant