Hi.
user
Hello, how may I assist you today?
assistant
Owing to an emergency, my live concert got postponed, so I want you to change my existing reservation.
user
Sure, may I know your name?
assistant
Sure, Alexander Wilson here.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your in our data base.
assistant
Ok, no worries at all. Thank you for your assistance.
user
Thank you for choosing us.
assistant