Hi.
user
Hello. How can I assist you at this moment?
assistant
Please help me to change my recent reservation.
user
Sure, I am happy to help you with that. Can I have your good name please to check your reservation status?
assistant
Emma Young.
user
Ok,  please wait a moment.
assistant
Sure.
user
Sorry Emma Young, no reservation has found under your name to change.
assistant
Thank you for your information.
user
Thank you for choosing us, have a good day.
assistant