Hello.
user
Hello, do you need any assistance from us?
assistant
Myself Scott Wilson. can you please cancel my existing reservation which I did by mistake?
user
Sure Scott, I am gleeful to help you.
assistant
Thank you.
user
Scott, I haven't found your previous reservation with your name to change.
assistant
That's ok, may be the ticket booking is not confirmed.
user
Thank you for choosing us, have a great day.
assistant