Hi.
user
Hello. How may I aid you?
assistant
Can you please help me in cancelling my recent reservation? As my health is not in a good condition to do journeys.
user
Can you please provide me your name so, I can check with the details.
assistant
Sure, my name is Betty Green.
user
Please wait a moment.
assistant
Sure, I'll wait for your response.
user
Sorry to say that, there are no active reservations under your name.
assistant
That's ok, thank you for giving the information.
user
Thank you for reaching us.
assistant