Hello, my name is Kevin Lee.
user
Hello,Lee. How may I help you?
assistant
Due to bad weather conditions, I want to change my existing reservation. Can you help me out?
user
Sure. What kind of help you can expect from me? Sorry,give me a minute. We did not find any reservation on your name.
assistant
Ok fine, thank you.
user
Thank you for reaching us. Have a nice day.
assistant