Hi.
user
Hello, how may I help you?
assistant
I am James Moore, my plan to visit my grand father's place got postponed due to heavy hail, So I want to change my existing reservation. Could you please help me in changing my reservation.
user
Sure, may I know your name to change the reservation? Ok, please wait a minute.
assistant
James Moore is my name.
user
I will check the reservation on your name and get back to you.
assistant
Ok.
user
Sorry, there is no existing reservation found on your name.
assistant
Ok, no issues. Thanks for your information.
user
Thank you for choosing us, have a splendid day.
assistant