Hello.
user
Hello. How can I aid you?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait a moment.
assistant
Sure, take your time.
user
Can I have your name please?
assistant
My name is Debra Thomas.
user
Sorry Debra, I didn't find any reservation on your name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant
Welcome.
user