Hi.
user
Hello, how may I assist you?
assistant
 Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you assist me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
I am Alexander Martin.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no reservation found in your name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for choosing us, have a great day.
assistant