Hello.
user
Hello, how may I assist you today?
assistant
Can you please help me to cancel my reservation due to bad weather conditions at my place?
user
Sure, I am here to help you in cancellation.
assistant
Thank you.
user
May I know your good name for further checking.
assistant
Sure, my name is Scott Collins.
user
Please wait for a moment.
assistant
Sure.
user
Sorry Collins, there is no reservation found as per your name in our database.
assistant
No issues, thank you.
user
Thank you for reaching us with a query.
assistant