Hello, Anna Wright here.
user
Hello, Anna. How can I assist you today?
assistant
I am trying to cancel my previous reservation, due to an emergency but it is not happening, can you help me with this?
user
Sure, I can help you with that. Please allow me a moment to check for the previous reservation.
assistant
Sure.
user
Your patience is greatly appreciated. Anna, I see that there is no reservation found under your name.
assistant
It's ok, thank you.
user
You are welcome. Thank you for contacting us.
assistant
My pleasure.
user