Hello. Jennifer Garcia here.
user
Hello, how can I guide you for today?
assistant
Due to sudden health issue, I am not able to travel in a flight on those date that I want to travel. So, I would like to change my reservation. Can you please help me out with that?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure, take your time.
user
Sorry, there is no reservation found under your name in our database.
assistant
Oh! Not an issue. Anyway, thank you for the information.
user
Thank you for contacting us, have a nice day.
assistant