Hi.
user
Hello, how may I serve you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I will help you. Please provide the name on which ticket was reserved.
assistant
I am Amanda Scott.
user
Sorry, there is no reservation existing on your name.
assistant
No problem, thanks for checking.
user
You are welcome, have a nice day.
assistant