Hello.
user
Hello. How may I help you?
assistant
I am Thomas Robinson. Due to sudden changes, my exams has been postponed. Can you please help me to change my reservation?
user
Sure, please hold on a moment.
assistant
Ok.
user
Thanks for your time, there is no reservation found on your name to change it.
assistant
Ok, not an issue. Thank you for your information.
user
Thanks for contacting us.
assistant