Hello.
user
Hello. How may I help you?
assistant
I  would like to cancel my reservation which is under my name. Can you please help me with that?
user
May I know your name please to check the status of your reservation?
assistant
My name is Pamela Johnson.
user
Sure, please wait for a moment.
assistant
Sure, take your time.
user
I have successfully cancelled your reservation and the amount will be refunded to you within 2 business days.
assistant
Thank you for your help.
user
Thank you for reaching us.
assistant
You are welcome.
user