Hello.
user
Hello, how may I help you today?
assistant
I want to cancel my recent reservation due to postpone of my event. Could you please help me?
user
Sure, may I know your name?
assistant
I am Catherine Hernandez.
user
Please wait for a minute.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant