Hello.
user
Hello. How may I guide you at this moment?
assistant
I am Kenneth Edwards, want to cancel my recent reservation due to some personal issue. Please help me out with that.
user
Sure, I will help you with that.
assistant
Thanks.
user
Please wait a moment to check your previous reservation.
assistant
Sure, take your time.
user
We regret to inform you that there is no reservation found on your name in our records.
assistant
It's ok, thank you for your help.
user
Thank you for reaching us, have a great day.
assistant