Hello.
user
Hello. How may I aid you?
assistant
Owing to an emergency I want to change my existing reservation, can you please help me with this?
user
May I know your name?
assistant
My name is Emma Clark.
user
Please wait for a while.
assistant
Sure.
user
Sorry, there are no reservation found on your name.
assistant
No problem, thanks for your information.
user
Thank you for choosing us.
assistant