Hello,.
user
Hello, how may I assist you today?
assistant
I want to cancel my reservation, due to the heavy rainfall from a couple of days. Can you help me with that?
user
Sure, we will help you.
assistant
Thank you.
user
May I know your name please?
assistant
I am Donna Taylor.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for your time, we found a reservation on your name. Shall I proceed to cancel?
assistant
Yes, please cancel it.
user
Ok, your reservation has been cancelled.
assistant
Thanks for the quick service.
user
Thank you for availing us.
assistant