Hello.
user
Hello. How may I assist you?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please help me out?
user
Sure, I am here to help you out.
assistant
My name is Benjamin Davis. Thank you.
user
May I know your name please? We haven't found nay reservation under your name in our database.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us.
assistant