Hi.
user
Hello, how may I serve you?
assistant
Owing to an emergency, my business conference got postponed. So I request you to change my existing reservation.
user
Sure, may I know your name to check the reservation list and get back to you?
assistant
Sure. Stephen Taylor here.
user
Ok, please wait.
assistant
Sure.
user
We could not find any reservation by the name you provided.
assistant
Ok, no issues. Thank you for your assistance.
user
Thank you for choosing us.
assistant