Hi.
user
Hello. How may I assist you at this moment?
assistant
I am Ruth Carter. I want to change my reservation, can you help me?
user
Sure, I will help you with that. Please hold on a moment to check your previous reservation status.
assistant
Sure.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
No problem, thanks for checking.
user
Thank you for reaching us, have a great day.
assistant