Hello.
user
Hello, how may I help you?
assistant
I am Amanda Rodriguez. AS my schedule pf attending an award receiving function  of Oscar awards got cancelled, can you help me in cancelling my reservation?
user
Sure, please wait for a while.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no issue. Thank you for your information.
user
Thank you for opting us.
assistant