Hi.
user
Hello, how can I help you today?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
user
Sure, may I know your name?
assistant
I am Ryan Taylor.
user
Please wait a moment.
assistant
Sure, take your time.
user
Sorry to say, no reservation found with your name.
assistant
That's ok, thank you for checking.
user
Thanks for reaching us.
assistant