Hello,.
user
Hello, how can I serve you today?
assistant
 I want to cancel my reservation, As my friends have already done my reservation with some other airlines. Can you please help me?
user
Sure.
assistant
Thank you.
user
May I know your good name?
assistant
Nancy Mitchell, is my name.
user
Please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Ok, no problem at all.
user
Thank you for opting us.
assistant
Thank you for your service.
user