Hello.
user
Hello.
assistant
Elizabeth Smith here.
user
What help that I can assist you right now?
assistant
Due to sudden health issue, I am not able to travel in a flight on those date that I want to travel. So, I would like to change my reservation. Can you please help me out with that?
user
Sure, I am glad to assist you in ticket modification process.
assistant
Thank you for accepting my request.
user
Please be on hold for a moment.
assistant
Ok, take your time.
user
Thank you for your patience, there is no reservation found for the user name in our booking list to help you in changing process.
assistant
Oh! I think the ticket was not booked properly at the time of my ticket booking.
user
You are most welcome and have a nice day.
assistant
Thank you for your help.
user