Hello.
user
Hello, how can I render you today?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, I will help you. May I know your name for checking the status of previous reservation?
assistant
Amy Edwards here.
user
Sorry, no reservation found in our data list on name of Amy Edwards.
assistant
No problem, Thanks for the information.
user
Thank you for connecting us, have a nice day.
assistant