Hi.
user
Hello. How may I guide you today?
assistant
I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
user
Sure, I will help you with that.
assistant
Thank you.
user
Can I know your name to check your previous reservation?
assistant
Jacob Robinson.
user
Please be on hold to check.
assistant
Ok.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
That's Fine. Thank you for the information.
user
Thank you for approaching us, hope you have a great day.
assistant