Hello.
user
Hello, how may I serve you today?
assistant
I need to cancel my reservation as my plan to go for trekking got cancelled. Can you help me?
user
Sure, may I know your name?
assistant
I am Timothy Phillips.
user
Ok, please wait for a minute.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Ok fine, thanks for your response.
user
Thank you for reaching us.
assistant