Hello.
user
Hello, how can I help you today?
assistant
My name is Laura Hernandez, I want to cancel my reservation as my plan to meet my friend at New York is cancelled. Can you help me with that?
user
Sure, I am glad to help you. Please be on hold.
assistant
Sure.
user
There is no reservation found on your name in our database to cancel it.
assistant
Ok, thank you for the information.
user
Thank you for availing us.
assistant