Hello. I am Thomas Carter.
user
Hello, how can I be your helping hand?
assistant
I want to change my existing reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait for a while, I will check your previous reservation.
assistant
Sure.
user
Thank you for waiting, there is no reservation found on your name.
assistant
That's ok, thank you for your information.
user
Thank you for approaching us.
assistant