Hello.
user
Hello. How may I help you?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please help me out?
user
Sure, may I know your name?
assistant
My name is Justin Carter.
user
Please wait for a moment to check.
assistant
Sure.
user
Sorry, no reservation found on your name in my records.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us, have a nice day.
assistant