Hi.
user
Hello. How can I assist you today?
assistant
I want to cancel my reservation due to sudden change in my trip. Can you help me?
user
Sure, may I know your name to check for the previous reservation?
assistant
I am Jennifer Wright.
user
Please allow me a moment to check for the previous reservation.
assistant
Ok.
user
Jennifer, there is no reservation found under your name.
assistant
No issue. Thank you for your help.
user
You are welcome. Thank you for reaching us.
assistant