Hello.
user
Hello, how may I assist you?
assistant
Actually my Snooker's competition is postponed, so that I want to cancel my recent reservation. Can you help me?
user
Sure, I am very happy to help you. Please wait, I will check your reservation status and let you know. For checking your reservation status, may I know your name?
assistant
Thank you, I am Kathleen Edwards.
user
Sorry Edwards, I have not found any reservation under your name in our database.
assistant
Not an problem. Thank you for your information.
user
You are welcome and thank you for reaching us.
assistant