Hello.
user
Hello, how may I help you?
assistant
Can you please help me to cancel my reservation?
user
Sure, I will help you. May I know your name?
assistant
My name is Emma Hill.
user
Thank you. Please be on hold for a while.
assistant
Sure.
user
Emma Hill, I have not found any reservation under your name in our database.
assistant
Ok, no issues. Thank you for informing me.
user
You are most welcome.
assistant