Hello.
user
Hello. How may I help you today?
assistant
My name is Susan Perez. I would like to change my existing reservation.
user
Sure, I am here to help you with that. Please wait for a minute.
assistant
Sure.
user
I regret to say that, there is no reservation found on your name in our records.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant