Hello.
user
Hello, how may I help you?
assistant
Actually my Hockey competition is postponed, so that I want change my existing reservation. Can you help me?
user
Sure, please let me know your name to proceed?
assistant
Yes, I am Frank Gonzalez.
user
Sorry to say, no reservation found on your name.
assistant
Ok, not an problem. Thank you for your information.
user
Thank you for reaching us, have a nice day.
assistant