Hello.
user
Hello, how may I aid you today from my end?
assistant
Can you please  help me to change my ticket details? Because the planned trip got postponed suddenly.
user
Sure, I am here to help you out. Please provide me your name to check the reservation status on your name in our database.
assistant
Thank you for your positive response. My name is Katherine Miller.
user
Sorry Katherine Miller, there is no reservation on your name in our database.
assistant
It's ok, not a problem with that. Thank you for checking my ticket status.
user
Thank you for reaching us.
assistant