Hello.
user
Hello, how can I assist you?
assistant
I want to cancel my recent reservation, due to my trip with my friends has been cancelled. Can you please help me with cancellation?
user
Sure, may I know your name to check your reservation from our database?
assistant
Thanks for accepting my request, my name is Eric Parker.
user
Please wait for a moment.
assistant
Sure.
user
We regret to inform you that there is no active reservation found on your name to cancel.
assistant
Ok, thanks for your information.
user
Thank you for opting us.
assistant