Hi.
user
Hello.
assistant
I am Jerry Campbell.
user
OK, Jerry tell me how may I you.
assistant
Actually my exam is cancelled, can you help me to cancel my reservation?
user
OK, sure. Wait a second. Sorry to say there is no reservation found on your name to cancel.
assistant
Oh! that's fine. Thank you for your help.
user
OK, thank you for contacting us.
assistant