Hi. I am John Robinson.
user
Hello, how can I guide you for today?
assistant
Can you help me with cancelling my ticket?
user
Sure, I will help you with that.
assistant
Ok, get back with the proper information.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
It's ok, thanks for your information.
user
Thank you for contacting us, have a nice day.
assistant