Hello.
user
Hello, how may I aid you at this moment?
assistant
I would like to cancel my flight reservation as my trip got postponed, can you please help me?
user
Sure, may I know your good name?
assistant
My name is David Parker.
user
Ok, please wait for a while.
assistant
Ok.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, thank you for the information.
user
Thank you for reaching us.
assistant