Hello.
user
Hello, how can I assist you?
assistant
Can you please help me with cancelling my previous booking now?
user
Sure, may I know your name?
assistant
I have booked my ticket by the name of Sandra Martin.
user
Ok, please wait for a moment.
assistant
I will be waiting for your response.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Oh! That's fine. Thank you for checking.
user
Thank you for choosing us.
assistant
Most welcome.
user