Hello.
user
Hello. What help do you need from us?
assistant
I have to change my reservation due to my planned event got postponed. So please help me with that.
user
Sure, I will help you with that. Can I know your name please?
assistant
Thank you. Please check the reservation with my name Michael Johnson.
user
Ok, please give me a minute.
assistant
Sure, take your time.
user
Sorry, there is no active reservation found with your name to change the details.
assistant
Oh! It may not be booked properly. Anyway, thank you for your time.
user
You are welcome. Thank you for choosing us.
assistant