Hi.
user
Hello. How can I assist you today?
assistant
Due to bad weather at my destination place, I want to cancel my reservation.
user
Sure, may I know your name to check for the previous reservation?
assistant
Can you please help me with that? Gary Thomas here.
user
Please allow me a moment to check for the reservation status.
assistant
Sure.
user
Gary Thomas, there is no reservation found under your name.
assistant
That's ok, thank you for checking.
user
Thank you for contacting us.
assistant