Hello.
user
Hello. How can I help you now?
assistant
Susan Hernandez here. I would like to change my reservation as my exams postponed to some other date, can you please help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please, wait for a while.
assistant
Sure, I will wait for your response.
user
Sorry, there is no reservation found on your name.
assistant
That's ok, no problem. Anyway thank you for checking out.
user
Thank you for approaching us.
assistant