Hello.
user
Hello. How may I aid you?
assistant
Michael Smith here. I want to change my reservation because of my office work, can you help me?
user
Sure, I am happy to help you.
assistant
Ok, please check with my previous booking and let me know the status. I will be waiting for your response.
user
Please give me a moment to check out your previous reservation status.
assistant
Ok, take your time.
user
Sorry to inform you that, we couldn't find any reservation under your name in our records.
assistant
Oh! That's fine, thank you for checking.
user
Thank you for approaching us.
assistant
Most welcome.
user