Hello.
user
Hello, how may I help you?
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, may I know your name please?
assistant
My name is Amy Garcia.
user
Wait a while, kindly.
assistant
Sure, take your time.
user
Thank you for waiting, there is no reservation found for the user name in our data base to change your previous booking.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant