Hello.
user
Hello. How may I serve you today?
assistant
Due to heavy rains my tournament got postpone, so I need to cancel my recent reservation. Can you help me?
user
Sure, I'll help you in cancellation.
assistant
Thank you.
user
Could you please let me know your name to check the reservation status?
assistant
I am Charles Thompson.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for waiting, we found a reservation by this name. Shall I book the ticket?
assistant
Yes, you can cancel the ticket.
user
Your ticket has been cancelled successfully.
assistant
Thank you for your help.
user
Thank you.
assistant