Hi.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation due to my health issue, so can you please help me with this?
user
Sure, may I know your name?
assistant
My name is Elizabeth Williams.
user
Wait a minute.
assistant
Sure.
user
Sorry, there was no reservation found on your name.
assistant
Not a problem, thank you for checking.
user
Thank you for opting us.
assistant