Hello.
user
Hello, how may I support you at this moment?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you please help me in that?
user
Sure, may I know your name?
assistant
Rachel Johnson here.
user
Please wait, I will check the reservation on your name and get back to you.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, not an issue. Thank you for checking.
user
Thank you for reaching us.
assistant