Hello.
user
Hello, how may I serve you at this moment?
assistant
I would like to cancel my recent reservation, can you help me in that?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, myself Emily White.
user
Ok, please be on hold.
assistant
Sure, I will wait for your response.
user
We could not find any reservation on your name in our database.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you for reaching us.
assistant