Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation as my trip to New York has been cancelled. Can you help me with that?
user
Sure, I will help you.
assistant
Thank you.
user
Can I know your name please?
assistant
I am Mark Wright.
user
Please wait for a while.
assistant
Sure.
user
Mark, sorry to inform you that there is no active reservation found with your name in our records.
assistant
Ok, no problem. Thank you for your help.
user
Most welcome.
assistant