Hello.
user
Hello.
assistant
I am Jerry Perez.
user
How may I assist you?
assistant
As I have fallen sick suddenly due to bad weather, I would like to change my recent reservation.
user
Sure, I will help you out. Please wait a moment.
assistant
Can you help me? Ok.
user
Sorry Perez, no reservation found on your name.
assistant
That's fine. Thank you for your help.
user
Thank you for reaching us.
assistant