Hi.
user
Hello. How may I help you?
assistant
I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
user
May I know your name please to check the status of your reservation?
assistant
Cynthia Miller here.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Ok.
user
I have successfully cancelled your reservation and the amount will be refunded to you within 2 business days.
assistant
That's Fine, Thank you for the information.
user
Thank you for reaching us.
assistant