Hello.
user
Hello. How may I aid you?
assistant
I am Sarah Thomas. Due to some problems my trip was cancelled so can you please cancel my flight ticket?
user
Sure, please wait a minute.
assistant
Ok, thank you for your response.
user
Sorry Sarah, there is no active reservation found under your name in our records.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Most welcome.
assistant