Hello.
user
Hello. How can I assist you today?
assistant
Due to some health problems I am unable to travel the trip, so I need to cancel my previous flight ticket. Can you please help me with that?
user
Sure, will you mention your name for checking the reservation status?
assistant
Thank you for considering my request and my name is Janet Robinson.
user
Please give me a moment.
assistant
Sorry, I have reserved the flight ticket with Janet Roberts. Please check with this name.
user
Thanks for waiting, there is no reservation found under name of Janet Roberts.
assistant
It's alright and no issues with that one. Thank you for checking my previous booking.
user
Welcome, have a great day.
assistant