Hello.
user
Hello. How may I help you?
assistant
Can you help me to cancel my recent reservation because my health condition was not good?
user
May I know your name please to check the status of your reservation?
assistant
I am Lisa Lewis.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure, take your own time.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
That's ok, thank you for giving information.
user
Thank you for reaching us.
assistant