Hello,. I am Alexander Nelson.
user
Hello, how can I serve you today?
assistant
Owing to an emergency I need to cancel my recent reservation. Will you help me in cancelling my ticket?
user
Sure, please wait for a moment.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant