Hi.
user
Hello, how can I assist you for the day? May I know your good name please?
assistant
You can call me as Kenneth Moore.
user
Ok.
assistant
I want to cancel my reservation, can you help  me with it?
user
Sure, we are glad to help you. Can you please wait for a moment, I will check with your reservation.
assistant
Sure.
user
Sorry to inform you that, there is no reservation found with your name in our records.
assistant
That's ok, thank you for the response.
user
Thank you for reaching us. Have a nice day.
assistant