Hello,.
user
Hello, how can I help you?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, let me know your name please?
assistant
Myself, Scott Wilson.
user
Give me a moment.
assistant
Ok,.
user
 Scott Wilson. I regret to inform that there is no reservation by your name.
assistant
Ok, no issues.
user
Thank you for reaching us.
assistant
Thank you for your information.
user