Hi.
user
Hello, how can I assist you?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, I'm glad to help you in that. Can I have your good name please?
assistant
I am Christopher Turner.
user
Ok, please wait for a while.
assistant
Sure.
user
Christopher Turner, I have searched our database for your reservation details but there is no active reservation found under your name to do cancellation.
assistant
Ok, no problem. Thanks for the information.
user
Thank you for choosing us.
assistant