Hello.
user
Hello.
assistant
My name is Nancy Hill.
user
How can I help you?
assistant
My holiday trip has been cancelled. So, I need your help to cancel my reservation.
user
Sure Nancy, please wait a moment I'll check the details of your reservation.
assistant
OK.
user
Sorry, there is no reservation found under your name.
assistant
That's OK. Thank you for the information.
user
You are welcome. Have a nice day!.
assistant