Hello.
user
Hello.
assistant
William Clark here.
user
How can I help you Clark?
assistant
Due to the health issue of my grand mother, I want to cancel my recent reservation.
user
Sorry to hear that. Please wait a minute, meanwhile I will check for the active reservations.
assistant
Ok.
user
Clark, there are no active reservations found with your details.
assistant
That's not a big deal.
user
I will pray for your grand mother to get well soon.
assistant
Thank you for your kind heart.
user
You are welcome.
assistant