Hello.
user
Hello. How may I help you?
assistant
I have to cancel  my reservation due to  my planned event got cancelled. So  please  help me with that.
user
May I know your name?
assistant
Thank you. Please check the  reservation with  my name Cynthia Carter.
user
Sorry, there is no reservation found on your name.
assistant
Oh! It may  not be booked properly. Anyway, thank you for your time.
user
Thanks for reaching us.
assistant
Most welcome.
user