Hello.
user
Hello, how can I help you today?
assistant
Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name?
assistant
Myself Betty Nelson.
user
Ok, wait for some time.
assistant
Ok.
user
Thanks for waiting there is no reservation found on your name.
assistant
Not an issue. Thank you.
user
Thanks for approaching us.
assistant