Hi.
user
Hello, how may I aid you?
assistant
Owing to an emergency I had to request for this change reservation.
user
Sure, may I know your name?
assistant
My name is Stephanie Carter.
user
Ok, please wait for a while.
assistant
Sure.
user
Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
Thank you.
user
Thank you for reaching us.
assistant