Hello.
user
Hello. How can I aid you?
assistant
I need to cancel my recent reservation due to heavy rainfall in our city. Can you please help me with this?
user
Sure, please provide me the name to cancel the reservation.
assistant
Sure, my name is Matthew Smith.
user
Please allow me a moment to check for your previous reservation status.
assistant
Sure.
user
Thank you for waiting. Here, there is no active reservation have been found under your name in our database to cancel it.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant