Hello.
user
Hello, may I know how best I can help you today?
assistant
Carolyn Hernandez here. Can you please help me in cancelling my reservation as I did not get leave in my office?
user
Sure, please wait for a while. I found your reservation, shall I cancel it?
assistant
Yes, please proceed.
user
Your ticket has been cancelled. Amount will be credited in your bank account within four working days.
assistant
Thank you for your service.
user
Your welcome.
assistant