Hello.
user
Hello. How can I assist you now?
assistant
I am Matthew Campbell. Owing to an emergency, I want to cancel my recent reservation.
user
Sure Matthew Campbell, I will help you with that.
assistant
Can you help me out?
user
Please wait a moment.
assistant
Ok, take your time.
user
Sorry Matthew Campbell, no reservation has found under your name.
assistant
That's ok. Anyways, thank you for your help.
user
Thank you for choosing us, have a great day.
assistant