Hello.
user
Hello, how may I support you today?
assistant
Actually, I need to change my existing reservation which is done recently due to health issue, can you please help me out?
user
Sure, may I know your name?
assistant
Sure, my name is Margaret Allen here.
user
Please wait, I will check the reservation on your name and get back to you.
assistant
Sure, I will wait.
user
Sorry, there is no reservation found on your name to change.
assistant
Ok, not an issue. Thank you for your reservation.
user
Thank you for contacting us.
assistant