Hi.
user
Hello. How may I help you?
assistant
I want to cancel my recent reservation due to postpone of my exams, will you help me in cancelling?
user
Sure, I will help you. May I know your good name?
assistant
My name is Gary Adams.
user
Please, wait a while.
assistant
Sure.
user
Thank you for your time. We did not find any reservation with your name.
assistant
Ok, not an issue. Thank you.
user
Thank you for availing us.
assistant