Hello.
user
Hello, what services are you seeking from us?
assistant
Can you aid me to cancel my reservation due to emergency?
user
 Sure, may I know your good name?
assistant
Michael Rodriguez here.
user
Ok, please wait for a minute.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Thank you.
user
Thank you for opting us.
assistant