Hello.
user
Hello, how can I help you?
assistant
Could you please help me to cancel my recent reservation as my plan to meet my grand parents got postpone?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name to check your details in our database?
assistant
My name is Benjamin Hernandez.
user
Ok, please wait a moment.
assistant
Sure.
user
Unfortunately, there is no reservation exist on your name.
assistant
Not an issue, thank you for the information.
user
Thank you for contacting us.
assistant