Hello.
user
Hello. How may I help you?
assistant
I want to cancel my recent reservation due to postpone of my event. Could you please help me?
user
Yes, can you tell me your name?
assistant
I am Ashley Adams.
user
Sorry to inform you that there is no reservation found on your name.
assistant
No worries, thank you for the information.
user
Thank you for contacting us.
assistant