Hello.
user
Hello. How may I help you out?
assistant
I want to change my existing reservation, due to some health issue. Can you help me?
user
Sure, I will help you in changing the reservation.
assistant
Thank you.
user
May I know your name please?
assistant
Yes, I am Laura Evans.
user
Sorry, there are no reservations found.
assistant
That's fine, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant