Hello.
user
Hello, how may I help you?
assistant
My name is Stephanie Phillips, I want to cancel my reservation as my plan to reach New York is cancelled. Can you cancel my reservation?
user
Sure, I will help you  with that. Please hold on a moment.
assistant
Sure.
user
Sorry, there is no reservation found on given name.
assistant
Ok, thank you for the information.
user
Thank you for reaching us.
assistant