Hello.
user
Hello. What can I do for you today?
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I am here to help you. May I know your good name please?
assistant
My name is Scott Hernandez.
user
Ok, please hold for a moment.
assistant
Sure, take your time.
user
There is no existing reservation found on your name in our records.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant