Hello.
user
Hello, how can I help you today?
assistant
I would like to cancel my reservation as I got hospitalised, can you please help me out?
user
Sure, I will help you with that. Let me know your name to check your reservation?
assistant
Kenneth Hall here.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok no problem, thank you for your services.
user
Thank you for choosing us.
assistant