Hello,.
user
Hello. May I know your name?
assistant
I want to cancel my recent reservation due to medical emergency. I am Alexander Adams. Can you help me with this?
user
We will surely help you with that.
assistant
Thank you.
user
Alexander, let me check your details.
assistant
Ok.
user
We find a reservation under your name, shall I proceed to cancel?
assistant
Please, proceed with the cancellation.
user
You may got penalty for this cancellation. Anyway, your reservation is cancelled successfully as per your request.
assistant
Ok, thanks for your response.
user
Thank you for reaching us.
assistant