Hello. I am Carolyn Thompson.
user
Hello, how may I oblige you for the day?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me in booking?
user
Sure, please wait for a while, I will check in the reservation list and revert to you.
assistant
Ok.
user
Sorry, we couldn't find any reservation on your name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant