Hi, my name is Jerry Baker.
user
Hello Baker, how can I assist you today?
assistant
Owing for an emergency, I want to change my reservation. Can you please do that for me?
user
Sure, I will help you with this. Please wait for a moment.
assistant
Sure.
user
Sorry Jerry, I did not find any reservation by your name in our database.
assistant
Not an issue, thank you so much for checking.
user
My pleasure.
assistant