Hi, I am Daniel Martinez.
user
Hello, how may I help you today?
assistant
Owing to an emergency, I want to cancel my reservation. Can you help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait a moment, I will check your details in our database and get back to you.
assistant
Sure, I will wait.
user
Sorry for the inconvenience, there is no reservation exist on your name.
assistant
Ok, no issues. Thanks for your response.
user
Thank you for contacting us.
assistant