Hi.
user
Hello. How can I aid you?
assistant
I want to change my reservation, can you help me with that?
user
Sure, please allow me a moment to check for your previous reservation status is active or not. Please provide me the name.
assistant
Jacob Martin here.
user
Thank you for waiting. Sorry to say, there is no active reservation have been found under your name in our database to amend it.
assistant
That's ok, no issues. Thank you.
user
Thank you for reaching us.
assistant