Hello.
user
Hello, how can I help you?
assistant
Rebecca Gonzalez here. I want to cancel my ticket due to snow storm in my place. Could you help me out?
user
Sure, give me sometime.
assistant
Take your time.
user
Thank you for your time. There is no reservation found according to your name.
assistant
No problem, thank you for the information.
user
Thank you for consulting us.
assistant