Hello.
user
Hello, how can I support you?
assistant
I have to cancel my previous flight ticket booking due to health issues, can you please help me with cancellation process?
user
Sure, we are here to help you.
assistant
Thank you so much.
user
On whose name, the reservation has been made earlier?
assistant
My name is Amy Rodriguez, you can check with this name.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found  in your name.
assistant
No problem,  I think the ticket booking is not done properly while I was booking. Thank you for your help.
user
Thank you for reaching us.
assistant
Welcome.
user