Hi.
user
Hello. How can I aid you?
assistant
Could you please cancel my recent reservation due to cancel of my trip?
user
Sure, We are here to help you.
assistant
Thank you.
user
May I know your name?
assistant
My name is Karen Martinez.
user
Give me a minute.
assistant
Sure.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel  it.
assistant
Not a problem, thanks for checking.
user
Thank you for reaching us.
assistant