Hello.
user
Hello. How can I help us?
assistant
I want to some changes in my existing reservation. Can you help me for that?
user
Sure, can you share me your name?
assistant
My name is Kathleen Moore.
user
Sorry, we did not found any reservations under your name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant
Welcome.
user