Hello.
user
Hello. How can I assist you?
assistant
Can you help me to change my reservation?
user
Sure, I can assist you with that one and on whose name you have reserved your previous ticket booking?
assistant
I am Susan Rodriguez.
user
Please give me a moment.
assistant
Sure.
user
Thank you for being on hold, I have checked with your information in my portal to change your booking but is displayed that there is no user name found to change it.
assistant
No issues, thank you for checking.
user
You are most welcome and thank you for approaching us.
assistant