Hello, I am Thomas Thomas.
user
Hello, how can I aid you?
assistant
As my schedule of attending an conference got cancelled. Can you please help me in cancelling my reservation?
user
Sure. Please wait for a moment, I will check the status and revert you.
assistant
Ok.
user
We found a reservation on your name. Can I confirm the cancellation?
assistant
Yes, you please proceed.
user
Your ticket has been cancelled.
assistant
Thank you for your service.
user
Thanks for choosing us.
assistant