Hello.
user
Hello, how can I help you today?
assistant
I am Shirley Baker, want to alter my recent reservation due to some changes in my plan. Please help me out with that.
user
Sure, please wait for a while.
assistant
Ok, take your time.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
It's ok, thank you for your help.
user
Thank you for opting us.
assistant