Hi.
user
Hello, how may I support you today?
assistant
I intend to cancel my reservation due to bad weather at my place. Can you help me with it?
user
Sure, we are here to help  you. Kindly mention your name to proceed.
assistant
My name is Samantha Wright.
user
Please hold a moment, let me check your current reservation and let you know.
assistant
Ok.
user
Thanks for your time, unfortunately no reservation found with provided name.
assistant
That's ok, thank you for the information.
user
Thank you for approaching us.
assistant