Hi.
user
Hello. How may I serve you today?
assistant
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.
user
Sure, I am  here to help you.
assistant
Thank you.
user
Please provide your good name for checking with your recent reservation status?
assistant
My name is Nicholas Hernandez.
user
There is no recent reservation found on your name in our records.
assistant
No issue, thank you.
user
Thank you for approaching us.
assistant