Hi.
user
Hello, how may I support you?
assistant
Owing to an emergency I need to cancel my reservation.
user
Sure, please let me know your name.
assistant
I am Raymond Johnson.
user
Please give me a moment. Thanks for waiting, happy to inform you that we found a reservation with your name.
assistant
Please cancel it.
user
your ticket has been cancelled.
assistant
Thank you.
user
Thanks for picking us.
assistant