Hello.
user
Hello, how can I assist you?
assistant
I am Stephen Walker. I want to cancel my reservation, due to heavy rainfall in New York, can you help me?
user
Ok, I will assist you.
assistant
Thank you.
user
Sorry, as per our records there is no reservation found on the name Stephen Walker.
assistant
That's ok, thank you for your information.
user
Thank you for choosing our agency.
assistant