Hello.
user
Hello. How can I assist you?
assistant
Owing to an emergency, I want to change an existing reservation, so please help me in changing the reservation.
user
Sure, can I know your name please?
assistant
Myself Paul Brown.
user
Ok, wait a moment please.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Not an issue. Thank you.
user
Thank you for approaching us.
assistant