Hello.
user
Hello, how may I help you?
assistant
I would like to cancel my reservation due to some health issues, can you please help me out with that?
user
Sure, can I know your name?
assistant
Thank you. Myself Raymond White.
user
Please hold on a moment.
assistant
Sure.
user
Sorry, there is no reservation found on given name.
assistant
That's ok, no problem. Thank you for checking out.
user
Thank you for reaching us.
assistant