Hello.
user
Hello, how may I help you?
assistant
Can you please cancel my reservation, due to sudden demise of my Grandfather?
user
Sure, I am happy to help you. May I know your name?
assistant
My name is Elizabeth Taylor.
user
Thank you. Please wait, let me check your reservation status.
assistant
Sure.
user
Sorry, no reservation found under your name in our database.
assistant
Ok, no issue. Thank you.
user
You are most welcome.
assistant