Hello.
user
Hello, how may I help you?
assistant
Due to the floods in New York I will be cancelling my reservation, can you help me with it?
user
May I know your name?
assistant
My name of booking is Elizabeth Anderson.
user
May be your ticket is not booked properly. That's why, I didn't found any reservation with your name.
assistant
That's fine, no issues. Thanks for checking.
user
Thank you for choosing us. Welcome.
assistant