Hello. I am Michael Perez.
user
Hello, how may I aid you today?
assistant
I want to cancel my recent reservation, due to some health issue. Can you please help me out?
user
Sure, please wait.
assistant
Ok, I will wait for your information.
user
Sorry, we couldn't find any reservation on your name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant