Hi.
user
Hello. How can I assist you today?
assistant
 I just want to change an existing reservation as my meeting got post pone due to some technical issues.
user
Ok, please can I know your name to proceed?
assistant
Lisa Gonzalez.
user
Ok, please wait for a while I will check.
assistant
Ok.
user
Sorry as per the reservation records there is no reservation been found on your name.
assistant
No issue, Thank you for the information.
user
Thank you for choosing our agency.
assistant