Hello, I am Margaret Wright.
user
Hello, how may I help you at this moment?
assistant
Due to an emergency, I would like to cancel my recent reservation.
user
Sure, please wait for an moment.
assistant
Ok, take your time.
user
Sorry, no ticket is showing under your name in our database.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant
Welcome.
user