Hello, I am Jonathan Parker.
user
Hello, how may I support you?
assistant
Due to sudden demise of my grandmother, I need to cancel my reservation. Can you please help me with cancellation?
user
Sure, I am here to help you. Please wait for a while, I will check and revert to you.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no issues.
user
Thanks for opting us and have a nice day.
assistant
Thank you for your information.
user