Hello, I am Rachel Smith.
user
Hello, how can I assist you?
assistant
Due to heavy snow fall my cricket match was cancelled. Would you please help me in changing my existing reservation?
user
Sure, Please wait for a moment. We found a reservation with your name, To change the reservation can I know your journey points?
assistant
Sure, my new reservation departs from FL-MCO to WA-SEA.
user
Please share me your travel dates.
assistant
I intent to board on 09/14 and return on 09/16.
user
We are pleased to inform you that there is a connecting flight with price 100, flight number is 1020. Shall I make the reservation with Delta airline?
assistant
Proceed with booking with this airline.
user
Your ticket has been confirmed.
assistant
Thank you for your kind service.
user
Thank you for making us to serve you.
assistant