Hello.
user
Hello. How can I help you?
assistant
I want to change my existing reservation, as my exams have postponed suddenly. Can you please help me with this?
user
Sure, can you please provide the name on which the reservation has been confirmed?
assistant
The ticket is booked with the name Laura Edwards.
user
Sorry, there is no reservation found by the name that you have provided.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you and have a nice day.
assistant