Hello, I am Kathleen Smith.
user
Hello, how can I support you?
assistant
I want to cancel my ticket due to an emergency. Can you aid me in cancelling my ticket?
user
Sure, I can help you. Please wait for a while.
assistant
Take your time.
user
Thanks for your time, there is no active reservation found in your name.
assistant
No issues. Thank you for checking.
user
Thank you for choosing us.
assistant