Hello,.
user
Hello, how may I help you now?
assistant
Please change my reservation, which is reserved earlier in the name of Sharon Jones.
user
Ok, no problem. I will change. Please wait.
assistant
Sure.
user
May I know your name?
assistant
Sharon Jones.
user
OK. Sorry, we did not find any reservation on your name.
assistant
Ok, no problem at all. Thanks for your help.
user
Thanks for consulting us.
assistant