Hello, I am Emma Harris.
user
Hello, what sort of help are you seeking from us?
assistant
I just want to change my existing reservation . can you help me in this?
user
Sure, please wait for a while.
assistant
Thank you. Ok.
user
Sorry, we did not find any reservation in your name.
assistant
It's ok, not a problem. Thank you for your information.
user
Thanks for reaching us, hope to serve you again.
assistant