Hello.
user
Hello, how can I aid you for today?
assistant
I have planned to change my reservation due to my planned event got postponed. So please help me with that.
user
I am here to help you with that. can you please provide your name for checking the reservation status?
assistant
Thank you. Myself Sharon Jones.
user
Please wait for a while to check in our booking list.
assistant
Sure, take your time.
user
Sorry for the trouble which is caused to you, I have not found any reservation on your name in our database.
assistant
Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.
user
You are welcome, thank you for choosing us.
assistant
Most welcome.
user