Hello, Stephanie Lewis here.
user
Hello, what service you are expecting from us?
assistant
Due to dense fog in my place, I will not be able to travel. So please cancel my ticket.
user
Sure, I will help you. Can you please wait a moment while I am checking your ticket status?
assistant
Sure, take your time.
user
Sorry to inform you, there is no reservation found on your name to cancel.
assistant
No problem, thank you for the information.
user
You are welcome. Thank you for reaching our travel agency.
assistant