Hi.
user
Hello. How may I help you?
assistant
Can you help me to cancel my reservation?
user
May I know your name please?
assistant
Sure, I am Frank Thompson.
user
Sure, please wait for a moment.
assistant
Sure, take your time.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
No issues, thank you for your information.
user
Thank you for reaching us.
assistant