Hello. I am Steven Perez.
user
Hello, how may I assist you?
assistant
Usually I prefer a single connecting flight, but unfortunately my friend has already reserved my ticket with a couple of connections flight. So, I want to change it. Can you please help me in that?
user
Sure, there is no active reservation found on your name in the database.
assistant
That's ok, not a problem. Thanks for your information.
user
Welcome, thank you for reaching us.
assistant