Hi.
user
Hello. How may I aid you?
assistant
I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
user
I will help you with that please share your name to proceed further?
assistant
Matthew Roberts here.
user
Please be on hold for a while.
assistant
Ok.
user
There is no active reservation found under your name.
assistant
That's ok, thank you for your help.
user
Thank you for choosing us.
assistant