Hi. I am Paul Davis.
user
Hello, how can I help you today?
assistant
 Due to the health illness of my granny, I am unable to make my journey. Can you help me?
user
Sure, please wait a moment.
assistant
Ok.
user
Sorry to say, no reservation found with your name.
assistant
No issue. Thank you.
user
Thanks for reaching us, have a good day.
assistant