Hello.
user
Hello. How can I aid you?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me with this?
user
Sure, please provide me the name to check for the status.
assistant
Sure, I am Stephanie Mitchell.
user
Please be on hold.
assistant
Sure.
user
Thank you for waiting. Sorry, there is no active reservation have been found under your name in our database to amend it.
assistant
Ok, Thank you.
user
Thank you for reaching us.
assistant