Hello.
user
Hello. How may I aid you today?
assistant
          Would it be possible to cancel my reservation, which I have done with my name?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Carol Brown.
user
I am sorry to say that there is no reservation found under your name.
assistant
That's ok, thank you for the information.
user
Thank you for reaching us.
assistant