Hello.
user
Hello, how may I aid you?
assistant
Myself Ruth Thomas. I would like to change my recent reservation due to some personal issues. Will you help me with that?
user
Sure Ruth Thomas, I am here to help you out. Please allow me a moment.
assistant
Ok, I will wait for your response.
user
Sorry  Ruth Thomas, there is no active reservation on your name in our database.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant