Hi.
user
Hello,. How best can I give you the assistance?
assistant
Actually I prefer only business class flight ticket unfortunately my friend booked a ticket under economy class so, I want to modify my reservation for a business class. Can you be my assistance in this?
user
Sure, I will help you with that.
assistant
Ok, thank you.
user
To modify your reservation, we need your name. Can you provide it?
assistant
Sure, my name is Frank Hall.
user
Thanks for the name, please be patience.
assistant
OK.
user
Thanks for being patient. Sorry Frank Hall, we did not find any active reservation on your name to change it.
assistant
Ok, no problem. Thanks for the information.
user
Thank you for choosing us in modifying your reservation.
assistant