Hi. Laura Baker is my name.
user
Hello, how may I assist you today?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
Sure, can I know your name?
assistant
Above mentioned.
user
Ok, please wait.
assistant
Ok.
user
Thanks for waiting, there is no reservation found on your name.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant