Hello.
user
Hello,how may I aid you?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Will you help me with that?
user
Sure, Can you please let me know your travelling dates? Could you please provide your name?
assistant
Brandon Harris here.
user
Sorry we couldn't find any reservation on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant