Hello, I am Catherine Parker.
user
Hello, how can I assist you?
assistant
I need to change my existing reservation as my sister blessed with a baby before the expected delivery date. Can you please help me in that?
user
Sure, I can help you with that. Please wait for a while.
assistant
Sure.
user
Catherine Parker, I have searched for your reservation in our database but I didn't find any active reservation under your name to do modifications in that.
assistant
Ok, that's not a problem. Thanks for your information.
user
Thank you for choosing us.
assistant