Hello.
user
Hello. How may I aid you today?
assistant
Can you please assist me to cancel my active reservation?
user
Sure, I am glad to help you with the ticket cancellation.
assistant
Thank you.
user
 I need some basic information to check your ticket details, can you please tell me your full name?
assistant
Jennifer Lopez.
user
Ok, please wait a minute I will get back to you with the present status.
assistant
Ok.
user
Thank you for waiting, I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, no problem. Thank you.
user
Thank you for approaching us.
assistant