Hi,.
user
Hello, how can I assist you today?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you please assist me?
user
Sure, may I now your name please?
assistant
Sure, Kevin Williams is my name.
user
Please stand by, I will check your name in the reservation list and get back to you.
assistant
Sure.
user
No reservation was found on the name of Kevin Williams.
assistant
Ok, no issues. Thanks for your help.
user
Thank you for reaching us.
assistant