Hello, I am Sharon Walker.
user
Hello, how may I serve you today?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, I am here to help you. Please wait for a while, I will check your previous reservation.
assistant
Thank you. Sure.
user
Thank you for your time, there is no reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you for contacting us.
assistant