Hello.
user
Hello, how may I help you today?
assistant
Please change my existing reservation due to some health issues?
user
Sure, may I know your good name please?
assistant
I am Jonathan Scott.
user
Please wait a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant