Hi.
user
Hello. How may I help you?
assistant
Due to heavy rainfall at my destination place, I want to change my reservation. Can you help me with that?
user
Ok, may I know your name please?
assistant
Kimberly Thomas here.
user
Ok, please wait a minute.
assistant
Sure.
user
Sorry, there is no active reservation found under your name.
assistant
Ok, not a problem. Thanks for your kind response.
user
Most welcome.
assistant