Hello.
user
Hello. How may I aid you?
assistant
I am Kevin Garcia. I would like to change my existing reservation that has been booked earlier this week due to the postponement of my meeting. Could you please help me out?
user
Sure, I am here to help you out.
assistant
I am glad to hear that.
user
Ok, please be on hold.
assistant
Sure, please take your time.
user
Sorry to say you that, there is no reservation found on your name to change.
assistant
Ok, no problem. Thank you for the information.
user
You are welcome and thank you for choosing us.
assistant