Hello.
user
Hello, how may I oblige you today?
assistant
I am planning to change my existing reservation. Can you please help me for this?
user
Sure, may I know your good name?
assistant
Myself Pamela White.
user
Ok, please wait for a minute.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Not a big problem, anyhow thank you very much for your kind information.
user
Thank you for opting us.
assistant