Hi.
user
Hello, how may I guide you at present?
assistant
Owing to an emergency, I need to change an existing reservation. Can you help me with this?
user
Sure, we are here to help you to change it.
assistant
Thank you.
user
May I know your name to change it?
assistant
I am Debra Brown.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, there was no reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for approaching us.
assistant