Hi.
user
Hello. How may I assist you today?
assistant
Owing to an emergency I had to request for this cancel reservation.
user
Sure, I am mirthful to help you with this. Please hold for a while, let me check your previous reservation status.
assistant
Ok.
user
May I know your name please?
assistant
I am Eric Lopez.
user
There is no active reservation found with your name in our database to cancel it.
assistant
Thanks.
user
Thank you for contacting us, have a great day.
assistant