Hello, myself Janet Perez.
user
Hello. Howe can I assist you at this moment?
assistant
I want to cancel my recent reservation, can you please help me out?
user
Sure Janet Perez, I am happy to help you with that.
assistant
Thank you.
user
Was the ticket  booked under the name which you have provided now?
assistant
Yes.
user
Ok Janet Perez, I have checked in our database but I am unable to find your reservation.
assistant
It's ok, thank you.
user
Thank you for choosing us, have a good day.
assistant