Hello.
user
Hello.
assistant
I am Emily Nelson.
user
Can I know what is your concern?
assistant
I would like to change my reservation as I am leaving for delegates meet, can you please help me out?
user
Ok, that is my job to assist you. Please wait while I check. Sorry Emily Nelson, there is no reservation has been found on your name. I regret the inconveniences.
assistant
Ok no problem, thank you for your services.
user
Thank you for choosing our agency.
assistant