Hello. I am Sharon Jones.
user
Hello, how can I support you today?
assistant
My CA exams got postponed so I need to change my existing reservation, Can you please help me with that?
user
Sure, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, sorry to say that, no reservation was found with your good name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching us.
assistant