Hello.
user
Hello, How can I assist you?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, May I know your name?
assistant
I am Kathleen Evans.
user
Ok, please wait a minute.
assistant
Sure.
user
Sorry Kathleen, There is no active reservation on your name.
assistant
No problem, thanks for your information.
user
Thank you.
assistant