Hello, I am Nicole Thompson.
user
Hello, how can I aid you?
assistant
I need to cancel my recent reservation, due to sudden demise of my grand father. Can you please help me?
user
 Ok, please wait I will revert you in a moment.
assistant
Sure.
user
Sorry, no reservation was found on your name.
assistant
Ok, not an issue. Thank you for your assistance.
user
 Thank you for availing us.
assistant