Hello.
user
Hello, how may I aid you today?
assistant
I want to change my existing reservation. Could you help me with that?
user
Sure, may I know your name to check the reservation?
assistant
Jerry Jackson here.
user
Ok, please be on hold.
assistant
Ok.
user
Sorry, there is no reservation found with your name in our database.
assistant
That's ok, no problem. Thank you.
user
Thank you for opting us.
assistant