Hello.
user
Hello, how may I help you?
assistant
I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?
user
Sure, can I know your name?
assistant
Ticket was reserved on the name Emily Lewis.
user
Please hold on a moment.
assistant
Take your time.
user
Sorry, there is no reservation found on given name.
assistant
No issues. Thank you for checking.
user
Thank you for reaching us.
assistant