Hello. I am Janet Wright.
user
Hello, how may I guide you?
assistant
I want to change my existing reservation, as my exams got postponed suddenly. Can you please help me with this?
user
Sure, please hold on for a moment.
assistant
Sure.
user
I am sorry, there are no reservations with your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you, have a good day.
assistant