Hello.
user
Hello, how can I assist you?
assistant
Can you help me to modify my recent reservation done a week ago?
user
Sure, may I know your name?
assistant
Ok, please check for the name Jessica Nelson.
user
Ok, please wait  a minute.
assistant
Sure, take your own time.
user
Sorry, there is no active reservation found on your name to modify.
assistant
That is ok, thank you for assisting me.
user
Thank you.
assistant