Hi, I am Richard Moore.
user
Hello, how may I help you?
assistant
Due to sudden demise of my great grandfather, I want to cancel my reservation. Can you please help me out?
user
Sure, please wait for a while I will check and revert you. Sorry there is no reservation found on your name.
assistant
Ok, not a problem. Thank you for giving information.
user
Thank you for opting us.
assistant