Hi.
user
Hello, how may I help you?
assistant
I want to change my existing reservation which is done recently due to some health issues, can you please help me in this?
user
Sure, may I know your name?
assistant
Sure, my name is Nancy Brown.
user
Please wait.
assistant
Sure.
user
Sorry, there is no active reservation found with your name in our records.
assistant
Ok, not an issue. Anyways, thank you for your service.
user
Most welcome.
assistant