Hi.
user
Hello. How may I help you?
assistant
Owing to an emergency, my meeting with client got cancelled, so I want you to cancel my existing reservation.
user
Sure, can I know your name?
assistant
Sure, Sarah Smith here.
user
Please wait for a while.
assistant
Sure.
user
Sorry to inform you that there is no active reservation found with your name in our records to cancel.
assistant
Ok, no worries at all. Thank you for your assistance.
user
My pleasure.
assistant