Hi.
user
Hello. How may I help you?
assistant
Owing an emergency want to cancel my reservation, can you help me with it please?
user
Sure, I will help you. Can you please provide your name?
assistant
Ok, my name is Edward Johnson.
user
Please, standby.
assistant
Ok.
user
Thank you for waiting, there is no reservation found on your name to cancel.
assistant
That's ok, thank you for the response.
user
Thank you for choosing us.
assistant