Hello.
user
Hello, How can I address you?
assistant
I want to cancel my reservation, because my holiday trip is cancelled due to bad weather. Can you cancel my ticket?
user
Ok, Sure I will help with that. May I know your good name please?
assistant
I am Stephanie Perz. Perez.
user
Hold on for a minute.
assistant
Ok.
user
Thanks for your time.
assistant
OK.
user
We are sorry, we did not find any recent reservation against your name.
assistant
Ok, Thanks for your service.
user
Thank you for opting us, Have a great day.
assistant