Hi.
user
Hello. How can I aid you?
assistant
I want to cancel my recent reservation due to my health issues, can you please help me with this?
user
Sure, We are here to help you. May I know your name?
assistant
I am Virginia Williams .
user
Give me a minute.
assistant
Sure.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
That's ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant