Hello.
user
Hello. How can I assist you at this moment?
assistant
I am Samuel Anderson. I want to cancel my reservation, due to some problems I am unable to travel those dates so can you please cancel my flight ticket?
user
Sure, I will help you with this.
assistant
Thank you.
user
Samuel Anderson, there is no active reservation found under your name in our database.
assistant
Oh! It's ok no problem.
user
Thank you for contacting us.
assistant
Thank you for your information.
user