Hello.
user
Hello, how may I support you today?
assistant
Yesterday I have booked a ticket for Dallas but your agent misplaced my origin code from Philadelphia, PHL to Boston. So can you please help me to change an existing reservation?
user
Sure, may I know your name please?
assistant
My name is David Moore.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, no reservation found with your name to change.
assistant
Ok, no worries. Thank you.
user
Thanks for opting us.
assistant