Hello,.
user
Hello, how can I help you?
assistant
 Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with that?
user
Sure, may I know your name please?
assistant
I am Lisa Garcia.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry, there was no reservation found with your name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for choosing us.
assistant