Hello, I am Jennifer Williams.
user
Hello. By what way may I amend you?
assistant
Unfortunately my exams was postponed so I want to change my reservation, can you please help me to change my reservation?
user
Sure. Please standby.
assistant
Ok.
user
Thanks for your time. Unfortunately, there was no reservation found with your name.
assistant
Ok, no problem. Thanks for your service.
user
Thank you for opting us.
assistant