Hi.
user
Hello. How may I assist you?
assistant
I want to change an existing reservation due to sudden change in my trip. Can you help me?
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name please?
assistant
I am Benjamin Taylor.
user
Wait a moment please.
assistant
Ok.
user
Benjamin Taylor, we haven't found any reservation under your name in our database.
assistant
No issue. Thank you.
user
Thank you for choosing us.
assistant