Hello.
user
Hello.
assistant
I am Donald Taylor, can you please amend my recent reservation?
user
How may I guide you? Sure, I will help you.
assistant
Ok, Thank you.
user
Please wait a moment.
assistant
Please take your time, I will wait.
user
Donald, no reservation has been found on your name in our database.
assistant
No problem. Thank you for informing.
user
Thank you for choosing us.
assistant