Hi.
user
Hello. How can I assist you now?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me?
user
Sure, I will help you with that.
assistant
Thank you.
user
Can I have your name please?
assistant
Shirley Barker.
user
Ok, please wait a moment.
assistant
Ok.
user
Sorry Shirley Barker, no reservation has found under your name to change.
assistant
No issue. Thank you.
user
Thank you for choosing us, have a good day.
assistant