Hi.
user
Hello. How can I assist you today?
assistant
Virginia Lee here. I want to change my existing reservation. Can you please help me in that?
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Sure.
user
Virginia Lee, there is no reservation found under your name.
assistant
Ok, no problem. Thank you.
user
You are welcome. Thank you for contacting us.
assistant