Hi, I am Donna Lee.
user
Hello. How can I serve you?
assistant
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me in cancellation?
user
Sure, please wait a while.
assistant
Ok.
user
Thank you for your time. Unfortunately there is no reservation found according to your name.
assistant
Ok, not an issue. Thanks for your information.
user
Thank you for consulting us.
assistant