Hello.
user
Hello, how can I help you?
assistant
Patrick Mitchell here. Due to sudden health issue, I am not able to travel in a flight on those date that I want to travel. So, I would like to change my reservation. Can you please help me out with that?
user
Sure, please wait a while.
assistant
Ok, take your time.
user
Sorry to say, there is no reservation on your name in our database.
assistant
Oh! Not an issue. Anyway, thank you for the information.
user
Thank you for opting us.
assistant
Welcome.
user