Hello.
user
Hello. How can I help you?
assistant
Owing to an emergency I had to request for this cancellation, can you please help me in that to cancel my recent reservation?
user
Sure, may I know your name please?
assistant
My name is Jack Martinez.
user
I am sorry no reservation found on your name.
assistant
Ok, that's not a problem. Thanks for your information.
user
Thank you for choosing us.
assistant