Hello.
user
Hello.
assistant
I am Dennis Wright.
user
Wright, how can I assist you?
assistant
I want to change my existing reservation, can you please help me?
user
Sure, please give me a moment to check your ticket status.
assistant
Ok, take your own time.
user
Sorry, no reservation is available by your name.
assistant
That's ok. Thank you for the checking.
user
Thank you for contacting us.
assistant