Hello,.
user
Hello, may I know how best I can help you today?
assistant
 I want to cancel my recent reservation, because I want to travel with my friends by road. Can you help me with cancelling my ticket?
user
Sure, I can help you with that. Let me know your name to check your reservation status.
assistant
Thank you. Sure, Sandra Scott is my name.
user
Ok, Please wait.
assistant
Sure, take your own time.
user
Sorry, we did not find any reservation on your name with us.
assistant
Ok, not a problem.
user
Thanks for consulting us, have a great day.
assistant
Thanks for informing me.
user