Hello.
user
Hello. How can I assist you?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.
user
Please tell me your name to further process.
assistant
Sure, myself James Gonzalez.
user
Please wait. I will check your previous reservation.
assistant
Sure, take your time.
user
No reservation found under your name in our website.
assistant
Oh! It may not be booked properly while booking. Anyway, thank you for your time.
user
My pleasure, have a nice day.
assistant
Most welcome.
user