Hello.
user
Hello, how can I help you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you please help me with that?
user
Sure, I am here to help you. May I know your name to check with existing reservation?
assistant
I am Anna Edwards.
user
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, no issues. Thank you for the information.
user
Thank you for choosing us.
assistant