Hello.
user
Hello. How may I assist you?
assistant
Owing to an emergency, I need to cancel my existing reservation. Can you help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please to check your reservation status?
assistant
I am Samuel Jackson.
user
Please hold on a moment.
assistant
Sure.
user
Samuel Jackson, no reservation has been found on your name in our records.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for choosing us.
assistant