Hello.
user
Hello. How may I assist you today?
assistant
Can you please change my existing reservation?
user
Sure,I can change your reservation right now. Before that I need to know your good name please?
assistant
Sure, I am Raymond Williams.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there are no active reservations on your given name to change.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching our service.
assistant