Hello.
user
Hello, how can I aid you today?
assistant
I want to cancel my reservation due to heavy rains at my destination place, so please help me.
user
Sure, I am glad to help you.
assistant
Thank you.
user
May I know your good name to proceed further?
assistant
Sure, I am Emily Roberts.
user
Please be on hold.
assistant
Sure.
user
There is no reservation found on your name in our database to cancel it.
assistant
No issues, thank you.
user
Thank you for availing us.
assistant