Hello. Myself Nancy Thomas.
user
Hello, how may I render you today from my end?
assistant
I want to cancel my recent reservation due to some personal problems, can you help me?
user
Sure Nancy Thomas, I am glad to help you out. Please allow me a moment to check the reservation on your name.
assistant
Sure, I will wait for your response.
user
Sorry Nancy Thomas, there is no active reservation on your name in our database.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you for reaching us.
assistant