Hello.
user
Hello. What assistance do you need from us?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.
user
Sure, I am glad to assist you.
assistant
Thank you.
user
Can I have your name to check your ticket status?
assistant
Sure, myself Susan Smith.
user
I am happy to inform you, there is reservation found with your name in our database and I have cancelled your ticket successfully.
assistant
Thank you for your help.
user
You are most welcome. Most welcome.
assistant