Hello.
user
Hello. How can I assist you today?
assistant
I am Benjamin Harris, can you help to cancel my travel ticket which I did recently?
user
Ok, can you please wait for a while.
assistant
Ok, I will wait.
user
Thank you for waiting, here there is no reservation found under your name in our database.
assistant
That's ok, thank you for the reservation.
user
Thank you for reaching us.
assistant