Hello, I am Jennifer Mitchell.
user
Hello, how may I aid you today?
assistant
Due to an emergency meeting, I want to cancel my reservation. Can you help me with it?
user
Sure Jennifer Mitchell, I am here to help you out. Please allow me a moment.
assistant
OK.
user
Sorry  Jennifer Mitchell, there is no active reservation on your name in our database.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant