Hello.
user
Hello, how may I assist you?
assistant
My name is Brenda Garcia.
user
HI Garcia.
assistant
Owing  to an emergency I had to request for this cancel. Please help me to cancel my recent reservation.
user
Sure Garcia, please hold for a moment.
assistant
OK.
user
Sorry, unfortunately there is no reservation found under your name.
assistant
It's OK. Thank you for your response.
user
Thank you, have a good day.
assistant