Hello.
user
Hello, how may I guide you now?
assistant
I need to change my existing reservation, can you please help me?
user
Ok, may I know your name to check with availability?
assistant
Myself Carolyn Anderson.
user
Ok, please allow me to check with your previous booking now.
assistant
Sure, take your time.
user
Carolyn Anderson, I am very apologetic to inform you. There is no active reservation in our reservation list.
assistant
That's ok, thank you for searching my details.
user
Thank you for approaching our services. Have a nice day. \.
assistant