Hi.
user
Hello. How can I help you now?
assistant
I want to change my reservation as my brother is unwell, can you please help with that?
user
Sure, I will help you with that. May I know your name please?
assistant
Sure, my name is Janet Thomas.
user
Sorry, there is no reservation found on your name.
assistant
Not an issue, anyway thank you for the information.
user
Thank you for approaching us, have a nice day.
assistant