Hello.
user
Hello. How can I assist you today?
assistant
My scheduled examination dates has been postponed. So, I would like to change my existing reservation.
user
Ok, may I know your name to check for the previous reservation in our data base?
assistant
My name is Charles Baker.
user
Ok, please allow me a moment to check for the previous reservation.
assistant
Ok.
user
Your patience is greatly appreciated. Charles, there is no reservation found under your name.
assistant
That's ok. no problem. Thank you for your information.
user
You are welcome. Thank you for contacting us.
assistant