Hi.
user
Hello. How may I assist you?
assistant
I am Ashley Clark. I need to change my existing reservation as my exams got postponed, Can you please help me with that?
user
Sure, I am here to help you out. Wait a moment please.
assistant
Sure.
user
Ashley Clark, we regret to inform you that there is no reservation found on your name in our records.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for choosing us.
assistant