Hello.
user
Hello.
assistant
My name is Melissa Thompson.
user
How can I help you Melissa Thompson?
assistant
I have planned to attend a music festival in NYC, but due to bad weather the festival is postponed. Could you help me in changing the reservation?
user
Sure, wait a while, let me check is there any reservation on your name or not.
assistant
Sure.
user
 Melissa Thompson, sorry to say there is no reservation found on your name.
assistant
That's fine. Thank you for your time.
user
You are welcome.
assistant