Hello, Jack Rodriguez here.
user
Hello. How can I aid you?
assistant
I heard about that UA airlines is not providing a good service. So, I would like to cancel my reservation.
user
Sorry for inconvenience, there is no reservation found with the name Jack Rodriguez.
assistant
I expected this, this is the reason why I feel like cancelling. But, they cancelled it before. Anyways, thank you for the information.
user
Thank you for choosing us.
assistant