Hello.
user
Hello. How can I aid you?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, may I know your name please?
assistant
Thank you. Myself Nancy Wilson.
user
Please give me a moment.
assistant
Sure, I will wait for your response.
user
There is no reservation found with your given name.
assistant
Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.
user
Thank you.
assistant
Most welcome.
user