Hello.
user
Hello. How may I assist you?
assistant
We planned for going out for a tour with my friends, but has been postponed. Can you please help me in changing my reservation?
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Cynthia Moore.
user
Wait a moment please.
assistant
Ok, sure.
user
Cynthia Moore, we haven't found any reservation under your name in our database.
assistant
Ok, no problem. Anyways, thank you.
user
Thank you for choosing us.
assistant