Hello.
user
Hello, how may I guide you at this moment?
assistant
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Sure, I am here to help you out with that.
assistant
Thank you.
user
On which name your previous flight ticket has been reserved?
assistant
I have reserved it on the name of Kevin Smith.
user
Please allow me a moment to check for the previous reservation in our database.
assistant
Sure.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thanks for reaching us, wish you a nice day.
assistant