Hello.
user
Hello. How can I support you today?
assistant
Due to heavy rainfall, I couldn't travel out. Can you please cancel my reservation?
user
Sure, please wait.
assistant
Ok.
user
May I know your good name?
assistant
My name is Nicholas Allen.
user
Sorry Allen, no reservation found under your name in our database.
assistant
Its ok, thank you for the information.
user
Welcome, have a nice day.
assistant