Hello.
user
Hello.
assistant
Matthew Gonzalez here.
user
 How can I help you?
assistant
Due to an emergency, I need to cancel my reservation. Can you please help me with it?
user
Ok, please wait I will revert you.
assistant
Ok.
user
 Sorry, no reservation was found on your name.
assistant
Not an issue, thank you.
user
Thank you for availing us.
assistant