Hi.
user
Hello. How can I help you?
assistant
Charles Carter here. I was fallen sick due to bad weather here in my area. So I would like to cancel my current reservation.
user
Sure, give me a minute to check your reservation status.
assistant
Ok fine.
user
Sorry, there is no reservation found with the name Charles Carter.
assistant
That's ok, thank you for your help.
user
Thank you for contacting us.
assistant