Hi, my name is Michael Hernandez.
user
Hello, how may I assist you?
assistant
I need to change my existing reservation because of a family. Can you help me out?
user
Sure, I can do that for you. Let me check the status and revert you.
assistant
Ok.
user
There is no reservation found matching your name in our database.
assistant
Ok, thank you for your information.
user
Thank you for approaching us.
assistant