Hi.
user
Hello. How can I help you?
assistant
As the weather conditions are not good, I want to postpone my trip to go for  a vacation. Can you please assist me in changing my reservation?
user
Ya sure. May I know your good name?
assistant
I am Emily Davis.
user
OK. So for the information there is no reservation on your name.
assistant
Ok, no problem. Thank you for the information.
user
Thank you.
assistant