Hello.
user
Hello. How may I assist you today?
assistant
I am Rachel Young, I would like to change my existing reservation. Can you help me out of it?
user
Sure, please wait for a minute.
assistant
Ok.
user
There is no reservation found on this name, do you want to make a new booking from us?
assistant
No I don't want to book any thing right now.Ok, thank you for the information.
user
Ok fine. Its my pleasure.
assistant