Hello.
user
Hello.
assistant
Helen Lewis here.
user
How can I serve you?
assistant
I want to cancel my recent reservation due to board exams. Can you help me in this one?
user
Sure, We are here to assist you. Please wait a while.
assistant
Sure.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
 Oh! That's ok, thank you for giving the information.
user
Thank you for approaching  us.
assistant