Hello.
user
Hello. How may I assist you today?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me?
user
Sure, I will help you. Please help me with your name.
assistant
Thank you. Yes, I am Emily Robinson.
user
Please allow me a minute.
assistant
Sure.
user
Emily Robinson, I am really sorry to inform you that there is no booking found on your name.
assistant
Ok, not an problem.
user
Thank you for understanding.
assistant
Thank you for your help.
user
Thank you for reaching us. Have a great time.
assistant