Hi.
user
Hello, how may I assist you?
assistant
I want to change my reservation which is done recently due to some problems, can you please help me out?
user
Sure, please wait a moment.
assistant
Ok, I will wait.
user
May I know your name?
assistant
Sure, my name is Donna Parker.
user
Sorry Donna Parker, there is no active reservation on your name.
assistant
Ok, not an issue. Thank you for your service.
user
Thank you.
assistant