Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my recent reservation due to bad weather condition, can you please help me with that?
user
Sure, I will help you. May I know your good name?
assistant
My name is Debra Martinez.
user
Please give me a minute.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name to cancel.
assistant
No problem, thank you.
user
Thank you for reaching us, have a nice day.
assistant