Hello.
user
Hello, how can I help you today?
assistant
Kenneth Perez here.
user
Nice to meet you Perez.
assistant
Due to bad weather, I am unable to catch my flight. Can you alter my reservation?
user
Sure, just wait for a while.
assistant
Ok.
user
Sorry Perez, there is no reservation found with your name in our records.
assistant
It's fine. Anyway, thank you for your help.
user
Most welcome.
assistant