Hello, I am Brenda Robinson.
user
Hello Brenda, how may I aid you today?
assistant
I want to cancel my ticket due to an emergency. Can you help me to cancel my ticket?
user
Sure, I am here to help you. Hold on for a moment. Let me check.
assistant
Thank you for considering my request, take your time.
user
Sorry Robinson, there are no flights reserved on your name formerly.
assistant
No issues. Thank you for checking.
user
Welcome, thank you for choosing us. Have a great day.
assistant
You are welcome.
user