Hello.
user
Hello. How may I help you?
assistant
I would like to change my reservation as I am leaving to hometown, can you please help me out?
user
Sure, I am happy to help you with that. Can I know your name to check the ticket status? Ok, please give me a minute.
assistant
Lisa Martin here. Sure.
user
Sorry to inform you that, there is no reservation found with your name to change the ticket details.
assistant
Ok no problem, thank you for your services.
user
You are welcome. Thank you for choosing us.
assistant