Hello.
user
Hello, how can I best assist you?
assistant
I am Emily Lewis. My family tour trip got postponed, so I want to change my existing reservation.
user
Sure, I can change your reservation right now. Please wait for a while.
assistant
Sure.
user
Sorry to say that there is no reservation found on your name.
assistant
Not an issue. Thank you.
user
Thanks for approaching us, have a nice day.
assistant