Hello.
user
Hello. How can I aid you today?
assistant
I want to cancel my reservation, due to some health issues, Can you please help me out?
user
Sure, I am here to help you. Can I know your good name to check your reservation status?
assistant
My name is Karen Baker.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, we have not found any active reservation on your name in our records.
assistant
Ok, no issue. Thank you.
user
Thank you for choosing us.
assistant