Hi.
user
Hello, how can I help you at this moment?
assistant
I want to change my reservation, can you help me?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
I am Ashley Wright.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
No problem, thanks for checking.
user
Thank you for reaching us.
assistant