Hello, I am Virginia Gonzalez.
user
Hello, how may I support you today?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me with it?
user
Sure, we are here to help you.
assistant
OK.
user
Please hold a moment, let me check your reservation and let you know.
assistant
OK.
user
Thank you for your time, sorry, no reservation found with your name.
assistant
No problem, thank you for the information.
user
Thank you for opting us.
assistant