Hello.
user
Hello, how may I help you?
assistant
My grand father is not feeling good. So I want to change my existing reservation.
user
Sure, May I know your full name please?
assistant
Rachel Hernandez is my name.
user
Sorry Rachel, there is no existing reservation found against your name.
assistant
Thanks for your information.
user
Sorry for the inconvenience. Wish that your grandfather get well soon. Thank you for contacting us.
assistant