Hello.
user
Hello, do you need any help from us?
assistant
Can you aid me to cancel my reservation due to emergency?
user
Sure, could I have your name please?
assistant
My self Betty Green here.
user
Ok, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
Thank you for the help.
user
You are welcome, have a great day.
assistant