Hello.
user
Hello, how can I assist you?
assistant
Actually my Snooker's competition is postponed, so that I wane change my existing reservation. Can you help me?
user
Sure, may I know your name?
assistant
Yes, I am Brandon Edwards.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, there was no reservation found on your name.
assistant
Ok, not an issue.
user
Thank you for choosing us.
assistant
Thank you for your information.
user