Hello.
user
Hello, how may I aid you?
assistant
My cricket match got postponed due to heavy rainfall, can you please change my reservation?
user
Sure, I can help you. May I know your name?
assistant
My name is Richard Lopez.
user
Please give me a moment to check your ticket status.
assistant
Ok, take your time.
user
Sorry Richard Lopez, no reservation is available by your name.
assistant
   No issues. Thank you for the response.
user
Thank you for choosing us.
assistant