Hello.
user
Hello. What  service you are expecting from us?
assistant
I need to change my reservation due to my planned trip got postponed so please help me with changing my reservation.
user
Sure, I am here to help you with that.
assistant
Thank you.
user
May I know your good name to check your reservation status please?
assistant
Sure, myself Dorothy Lee.
user
Ok, please wait a minute.
assistant
Sure, take your time.
user
Sorry to inform you, there is no reservation found in our database with your name.
assistant
Oh! It may not be booked properly due to server issues.
user
Ok.
assistant
Anyway, thank you for your time.
user
You are welcome. Thank you for reaching us.
assistant