Hi.
user
Hello, how can I guide you?
assistant
 I have to cancel my flight ticket that I unable to travel to meet my sister that she came to meet me, can you help me in that one?
user
Sure, may I know your for checking?
assistant
Sure, my name is Edward Hernandez.
user
Give me a minute.
assistant
Ok, I will wait.
user
Sorry, there is no reservation found under your name.
assistant
That's fine.
user
Thank you for reaching us.
assistant