Hello.
user
Hello. How can I help you?
assistant
I want to cancel my reservation due to some emergency issues, so please help me to cancel.
user
Sure, I will help you. May I know your name?
assistant
Sure, I am Jason White.
user
Please wait for a while.
assistant
Sure.
user
Sorry, there are no reservation found on your name.
assistant
No issues, thank you.
user
Thank you for reaching us.
assistant