Hello.
user
Hello, how can I help you?
assistant
 Can you cancel my reservation, which is done earlier? As I need to stay back on my home due to the sudden rainfall.
user
Yes, may I know your name please?
assistant
I am Patricia Adams.
user
Ok, please wait.
assistant
Sure.
user
Thank you for waiting, sorry to inform we didn't find any reservation on your name.
assistant
No problem, thank you for your information.
user
Thank you for choosing us, have a nice day.
assistant