Hello. I am Frank Edwards.
user
Hello, how may I aid you?
assistant
I am unable to travel the trip due to postponement of hockey competition, can you please help me in flight ticket modification?
user
Sure, please wait a moment I will check your details and proceed further.
assistant
Thank you for your positive response and I can wait for your reply.
user
Sorry to say, there is no reservation on your name in my database.
assistant
Ok, no issues with that one. Thank you for your information.
user
Thank you for reaching us, have a nice day.
assistant