HI\.
user
Hello, how may I assist you?
assistant
Owing an emergence, I want to change existing reservation. Can you help me with it?
user
Sure, may I know your name?
assistant
My name is Shirley Baker.
user
Ok, please wait for a while.
assistant
OK.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no issues.
user
Thank you for availing us.
assistant
Thanks for the help.
user