Hello.
user
Hello, how may I oblige you today?
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, may I know your name?
assistant
My name is Brandon Anderson.
user
Wait a minute.
assistant
Sure, take your time.
user
Sorry, there was no reservation found on your name.
assistant
That's ok, thank you for your information.
user
Thank you for choosing us.
assistant