Hello.
user
Hello, how may I assist you today?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, may I know your name for the changing process?
assistant
My reservation was done under the name Alexander Martinez.
user
Please wait for a while.
assistant
Sure, take your time.
user
Sorry as per your concern I can not amend your reservation, as your reservation is not found as per our records.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Welcome, thank you for reaching us.
assistant