Hi.
user
Hello.
assistant
I am Brain Hall.
user
How can I help you?
assistant
As my appointment with doctor got cancelled I want to cancel my reservation. Can you help me with it please?
user
Brain Hall, please wait for a moment.
assistant
Ok, take your time.
user
Brain Hall, I am very sorry to inform you that there is no reservation by your name.
assistant
That's ok, thank you for the response.
user
Thank you for choosing us.
assistant