Hi.
user
Hello, how can I help you?
assistant
Can you please help me with changing my recent reservation?
user
Sure, can you please let me know your name?
assistant
My name is Elizabeth Phillips.
user
Please wait a moment, while I check.
assistant
Ok.
user
Thank you for waiting. Sorry, there is no active reservation found under your name.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant