Hello.
user
Hello. How may I help you out?
assistant
I would like to change my reservation due to sudden health issue, can you please help me out with that?
user
May I know your name please?
assistant
Thank you for accepting my request, I have reserved it on the name of Helen Garcia.
user
Sorry, there are no reservations found on this name.
assistant
Oh! No issues. It might be due to server issue.
user
Thank you for reaching us.
assistant
Thank you for checking.
user