Hello.
user
Hello, how may I help you?
assistant
Owing to an emergency I want to change my reservation can you help me?
user
Sure, can I know your good name?
assistant
My name is Laura Thomas.
user
Please give me a moment.
assistant
Ok.
user
Sorry Laura, there is no reservation showing on this name.
assistant
No problem. Thank you for checking.
user
Thanks for reaching us.
assistant