Hello.
user
Hello, how may I help you?
assistant
I need to cancel my reservation due to my planned event got cancelled. So pleas help me with cancelling my reservation.
user
Sure, can you please tell me your name?
assistant
Sure, please check my reservation with my name Janet Lopez.
user
Sorry, there is no reservation with your name to cancel.
assistant
Oh! It may not be booked properly while booking. Anyway, thank you for your time.
user
My pleasure, have a great day.
assistant