Hi.
user
Hello, how can I assist you?
assistant
Due to sudden change in my trip to another location, I would like to do some changes in existing my reservation. Can you please help me out?
user
Sure, we are glad to help you. Can I have your good name?
assistant
Samantha Mitchell here.
user
Sorry, there is no active reservation on your name in our records.
assistant
That's ok, thank you for checking.
user
Thank you for availing us.
assistant