Hello.
user
Hello. How can I help you today?
assistant
I want to change my existing reservation, as my health is not good to travel. Can you please help me with this?
user
Yes, I can help you. Give me a moment. Can I know your name for checking your previous reservation?
assistant
I am Gregory Robinson here.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Ok, no problem.
user
Thank you for reaching us.
assistant
Thank you for your assistance.
user