Hello.
user
Hello, how may I help you?
assistant
Andrew Campbell here. I want to change my existing reservation due to urgent office meeting. Can you help me for this one.
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry, there is no reservation found on your name in our database to change.
assistant
No issues, thank you for the information.
user
Thank you for reaching us.
assistant