Hi.
user
Hello. How may I assist you?
assistant
I want to cancel my reservation which is done recently due to some problem, can you please help me?
user
Sure, I will help you. May I know your name please to check your reservation status?
assistant
Sure, my name is Thomas Taylor.
user
Please wait a moment.
assistant
Sure.
user
Thomas, no reservation has been found on your name in our database.
assistant
Ok, that's fine. Thank you for your service.
user
Thank you for choosing us.
assistant