Hello.
user
Hello, how may I help you?
assistant
I want to cancel my ticket due to inclement weather in my hometown.
user
Ok, may I know your name?
assistant
Ruth Martinez here.
user
Please wait, I will check the reservation and get back to you.
assistant
Sure.
user
Sorry, we couldn't find a reservation on your name to cancel.
assistant
No problem, thank you.
user
Thank you for contacting us.
assistant