Hi.
user
Hello. How may I assist you now?
assistant
Could you please change my existing reservation due to postpone of my exams?
user
Sure, I am glad to help you with that. Can I know your name to check your previous reservation?
assistant
My name is Laura Taylor.
user
Please wait a moment.
assistant
Sure.
user
We regret to inform you that, there is no reservation found your name in our records.
assistant
Not a problem, thank you for checking.
user
Thank you for approaching us, have a great day.
assistant