Hi.
user
Hello. How can I help you?
assistant
I need to change my existing reservation, Can you please help me with that?
user
Ok, may I know your name to proceed further?
assistant
Anthony Jones here.
user
Please wait for a moment.
assistant
Sure.
user
There is no active reservation found by your name in our database.
assistant
Ok, no problem.
user
Thank you for approaching us.
assistant
Thanks for your information.
user