Hello.
user
Hello, how may I aid you?
assistant
I would like to change my reservation due to some health issues, can you please help me out with that?
user
Sure, may I know your name?
assistant
Myself Jonathan Lee.
user
Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry Jonathan Lee, no reservation is available by your name.
assistant
Ok, no issues. Anyway thank you for checking out.
user
Thank you for reaching us.
assistant