Hello.
user
Hello, how may I aid you today?
assistant
I want to change my existing reservation due to some issues, can you please help me with that?
user
Sure, we are here to help you. Can I have your name to proceed further?
assistant
I am Robert Martinez.
user
Please wait a moment.
assistant
Sure.
user
Thank you for your valuable time, unfortunately no reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant