Hello.
user
Hello. How may I assist you?
assistant
I am Helen Gonzalez. Due to some problems my trip was cancelled so can you please cancel my flight ticket?
user
Sure, please wait a moment.
assistant
Ok, thank you for your response.
user
Sorry, there is no active reservation on your name.
assistant
Oh! It's ok no problem.
user
Thank you.
assistant
Thank you for your information.
user