Hello.
user
Hello, how may I aid you?
assistant
I want to cancel my ticket due to dense fog in my place.
user
I am here to help you with your concern. May I know your name please?
assistant
Cynthia Young here.
user
Wait a moment.
assistant
Sure.
user
Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant