Hello.
user
Hello. How may I assist you now?
assistant
I would like to cancel my recent reservation because my trip are got postponed, can you help me?
user
Sure, I will help you. May I know your name to check with your previous reservation?
assistant
I am Pamela Johnson.
user
Ok, please be on hold for a moment.
assistant
Sure.
user
Pamela Johnson, I am very apologetic to inform you this news, but there is no active reservation found by your name in our agency database.
assistant
Not an Issue, thank you for the information.
user
Thank you for choosing us. Have a nice day.
assistant