Hello, Richard Wilson here.
user
Hello, how may I aid you today?
assistant
Due to heavy rainfall at my destination, I want to cancel my recent reservation.
user
Ok, please wait a moment I will check the reservation status and revert to you.
assistant
Sure.
user
Sorry no reservation found on your given details.
assistant
Ok. Thank you for your service.
user
Thank you for choosing us. Have a nice day.
assistant