Hello. I am Carol Robinson.
user
Hello Carol, how may I help you today?
assistant
I want to cancel my recent reservation, due to some health issues. Can you please help me?
user
Sure, I am here to help you.
assistant
Thank you.
user
Sorry Carol, there is no reservation found as per your name to cancel it.
assistant
That's ok, thank you for checking.
user
You are welcome.
assistant