Hello. I am Edward Taylor.
user
Hello, how can I guide you for today Taylor?
assistant
I need to cancel my reservation due to some issues in my destination, can you help me out?
user
I am here to help you about that Taylor.
assistant
Thank you.
user
Please be on hold for a while to check the reservation status with your name.
assistant
Sure.
user
I regret to say this Taylor, there are no active reservations with your name to cancel your reservation.
assistant
That's ok, no problem. Thank you for your information regarding my reservation details.
user
You are welcome, thank you for reaching out here.
assistant