Hello.
user
Hello, how may I aid you.
assistant
Cynthia Martinez here, can you assist me to cancel my existing reservation please?
user
Sure, I am here to help you in cancelling the reservation.
assistant
Ok, thank you.
user
Sorry, there is no active reservation on your name.
assistant
That's ok, not a problem. Thank you for your service.
user
Thank you for reaching us.
assistant