Hello.
user
Hello, how may I oblige you today?
assistant
Myself Michael Adams.
user
Ok.
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Will you help me with that?
user
Sure, I will help you with that. Please wait for a minute.
assistant
Thank you for accepting my request.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant