Hello.
user
Hello. How can I assist you?
assistant
Can you please help me in changing the reservation?
user
Sure, I can help you and can I know your name please?
assistant
Myself Daniel Roberts.
user
Please allow me a moment.
assistant
Sure, I will wait for your kind response.
user
Thank you for being on hold, I have checked with your information in my portal to change your booking but is displayed that there is no user name found to change it.
assistant
Not a big problem, anyhow thank you very much for your kind information.
user
You are most welcome and thank you for reaching us.
assistant