Hi.
user
Hello, how can I help you today?
assistant
I would like to cancel my flight reservation as I am unwell, can you please help me?
user
Sure, I am here to help you with that cancel reservation. May I know your name please?
assistant
Sure, I am Catherine Parker.
user
Please wait for a moment, let me check your previous reservation status.
assistant
Sure.
user
Thank you for waiting. There is no active reservation found on your name in our reservation list to cancel it.
assistant
Not an issue. Anyway, thank you for checking.
user
Most welcome, thank you for reaching us. Have a great day.
assistant