Hello.
user
Hello, how may I serve you at this moment?
assistant
I am planning to change an existing reservation, due to health issue. Can you please help me out?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name to check your reservations status?
assistant
My name is Jason Lee.
user
Ok, please be on hold.
assistant
Sure.
user
Thank you for your time, Sorry we could not find any reservation on your name.
assistant
That's fine, thank you for your service.
user
Thank you for choosing us.
assistant