Hello.
user
Hello.
assistant
I am Kimberly Harris.
user
How can I help you today?
assistant
I need to amend my existing reservation due to some crisis in my destination, can you help me out?
user
sure, I am glad to help you.
assistant
Thank you.
user
Sorry, no reservation found on your name.
assistant
That's ok, no problem. Thank you for your information.
user
Thank you for opting us, have a nice day.
assistant