Hello, I am Jonathan Williams.
user
Hello, how may I help you at this moment?
assistant
As my pod lead did not approve my leave, I would like to cancel my reservation.
user
Please wait for a moment.
assistant
Ok, take your time.
user
Sorry, no ticket is existing on your name.
assistant
That's ok, may be my friend has cancelled it before.
user
Thank you for reaching us.
assistant
Welcome.
user