Hello.
user
How may I help you at this moment?
assistant
I am Janet King.
user
OK.
assistant
Owing to an emergency, I need to change my reservation. Can you please help me out?
user
Ok, please wait. i will check your reservation status and get back to you.
assistant
Ok.
user
Sorry, no active reservation is there on your name.
assistant
Ok, no problem. Thank you.
user
Thanks for consulting us, have a nice day.
assistant