Hello.
user
Hello.
assistant
Charles Robinson here.
user
How may I help you?
assistant
I would like to cancel my reservation due to some health issues, can you please help me out?
user
Sure, please wait a minute.
assistant
Ok.
user
Sorry Charles, there is no reservation found under your name.
assistant
That's ok, no problem. Thank you for checking out.
user
Most welcome.
assistant