Hello.
user
Hello, how may I aid you today?
assistant
Can you please help me to change my reservation due to some health issues?
user
Sure, may I know your name please?
assistant
Sure, my name is Edward Anderson.
user
Please wait for a moment.
assistant
Sure.
user
Sorry Anderson, there is no reservation found as per your name in our database.
assistant
No issues, thank you.
user
Thank you for reaching us with a query.
assistant