Hello.
user
Hello. How may I be of your service?
assistant
Due to heavy rain, I want to change my reservation. Can you help me?
user
Sure, can I know your name to check the reservation status?
assistant
Gary Lopez here.
user
Wait a moment I will check the reservation list.
assistant
Ok.
user
Thanks for waiting, unfortunately there is no reservation found by this name.
assistant
No problem,Thanks for the information.
user
Thanks for approaching us.
assistant