Hello.
user
Hello, how can I help you today?
assistant
Due to sudden change in my trip to another location, I would like to change my reservation. Can you please help me out?
user
Sure, can I have your name please?
assistant
My name is Nicole Lee.
user
Ok, please wait.
assistant
Sure.
user
Sorry, there is no active reservation on your given name.
assistant
No problem, thanks for your information.
user
Thank you for reaching us.
assistant