Hello.
user
Hello, do you need any help from us?
assistant
I would like to change my existing reservation. Can you please help me out?
user
Sure, could I have your name please?
assistant
My name is Betty Johnson.
user
Ok, please allow me a moment.
assistant
Sure, take your time.
user
Sorry, there is no reservation with your name in our portal to make changes.
assistant
Ok, no issues. Thank you for your information.
user
You are welcome.
assistant