Hello.
user
Hello, how can I help you?
assistant
I want to change my existing reservation,as my exams got postponed.  Can you please help me out in changing my existing reservation?
user
Sure, let me know the name as I need to check for the previous reservation status.
assistant
Thank you for the quick response. My name is Carolyn Thomas.
user
Please be on hold, I will get back to you in a minute.
assistant
Ok, sure. I will wait for your response.
user
Thank you for your patience.
assistant
Ok.
user
Sorry to notify you that there is no active reservation have been found under your name in our database to amend it.
assistant
Ok, not a problem. Anyways, thank you for the information.
user
Thank you for reaching us with a query.
assistant