Hi.
user
Hello. How may I support you today?
assistant
I would like to change my existing reservation which was made on the name of Kenneth Thomas. Can you help me update my reservation?
user
Sure, please wait a moment I will check the reservation status.
assistant
Sure.
user
Thanks for waiting, we did not found any reservation list by this name.
assistant
That's fine. Thank you for the response.
user
Thank you for opting us.
assistant