Hello. Myself Stephanie Hill.
user
Hello. How can I aid you Hill?
assistant
Actually my final examination is postponed so that I want to change my existing reservation. Can you please help me?
user
Sure, please wait for a while.
assistant
Ok, take your own time.
user
Sorry Stephanie Hill, no reservation found on your name in our records.
assistant
No problem.
user
Thank you for choosing us, have a nice day.
assistant
Thank you for your information.
user