Hello.
user
Hello, how may I assist you?
assistant
My name is John Moore. Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, please wait for a moment.
assistant
Sure, I will wait.
user
Sorry, there is no active reservation found on your name in our database to cancel.
assistant
That's ok, thank you for checking.
user
You are welcome.
assistant