Hello.
user
Hello, how may I assist you today?
assistant
Please cancel my recent reservation due to some health issues?
user
Sure, may I know name for the cancellation process?
assistant
Sure, I am Edward Campbell.
user
Sorry as per your concern I can not cancel your reservation, as your reservation is not found as per our records.
assistant
Ok, not an issue. Thank you for your information.
user
Welcome, thank you for reaching us.
assistant