Hello, I am Cynthia Jones.
user
Hello, how can I assist you?
assistant
I want to change my existing reservation.
user
Sure, please give me a minute, I will check the existing reservation on your name.
assistant
Ok.
user
Thank you for being patient, There is no reservation found on your name.
assistant
Ok, not an issue. Thanks for the information.
user
Thank you for contacting us.
assistant