Hello.
user
Hello, how may I help you today?
assistant
I am Emma Carter, want to cancel my reservation. Can you please help me in this?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait for a while.
assistant
Ok.
user
Sorry Emma, there is no active reservation found with your name in our records.
assistant
That's fine, thank you.
user
My pleasure.
assistant