Hello, is this Emirates booking agency?
user
Yes, tell me how can I guide you?
assistant
I need to cancel my ticket on urgent office work, can you help me.
user
Can I know your name?
assistant
My name is Christine Thompson.
user
Sorry to inform you, there is no reservation found with your name in our database to cancel.
assistant
Ok, it's alright, thank you for your help.
user
My pleasure.
assistant