Hi.
user
Hello, how may I help you now?
assistant
I want to cancel my reservation as my match got cancelled due to bad weather. Can you help me with it?
user
Sure, I will help you to cancel your ticket. May I know your good name?
assistant
Benjamin Lee is my name.
user
Please wait for a moment.
assistant
Ok.
user
Thank you for waiting, sorry there is no reservation found on your name.
assistant
It's ok, thank you for the response.
user
Thank you for reaching us.
assistant