Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation due to health issues, can you please help me with that?
user
Sure, we are here to help you. Can I know your name please to proceed further?
assistant
My name is Betty Baker.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
No problem, thank you.
user
Thanks for reaching us, have a nice day.
assistant