Hello.
user
Hello, how may I assist you?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight.
user
Ok.
assistant
Can you please change my existing reservation?
user
Sure, we are here to help you. May I know your good name?
assistant
Sure, I am Stephanie Martinez.
user
Please, stay online. I will check the previous list and revert to you.
assistant
Sure.
user
Thank you for your valuable time. We are sorry to inform you that, no reservation was found on your name.
assistant
Ok, Thank you for your help.
user
Thank you for reaching us, have a good day.
assistant