Hello.
user
Hello. How may I help you?
assistant
I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
user
May I know your name please?
assistant
I am Nancy Johnson.
user
Ok, please wait a minute.
assistant
Sure, take your time.
user
sorry Nancy, there is no active reservation found under your name.
assistant
It's ok, thank you for your help.
user
Most welcome.
assistant