Hi.
user
Hello, how may I guide you today?
assistant
I am Andrew Martinez. Owing an emergency want to change my reservation, can you help me with it please?
user
Sure, please hold on for a moment, let me check.
assistant
Ok.
user
I am sorry there are no reservations with your name.
assistant
That's ok, thank you for the response.
user
Thank you, have a good day.
assistant