Hi. I am Matthew Lee.
user
Hello, how may I aid you today?
assistant
Due to sudden demise of my grandfather, I want to cancel my reservation. Can you please help me out?
user
Sure, I am here to help you with that cancel reservation.
assistant
Thank you.
user
Please hold for a moment, let me check your previous reservation status.
assistant
Ok.
user
Thank you for waiting. Sorry to tell you that, there is no active reservation found with your name in our reservation list to cancel it.
assistant
No issues, thank you for your response.
user
Thank you for reaching us, have a nice day.
assistant