Hi.
user
Hello. How can I assist you at this moment?
assistant
Can you please help me with cancelling my recent reservation?
user
Sure, I am here to help you with that. May I know your name please?
assistant
My name is Richard Jones.
user
Please wait for a moment.
assistant
Ok.
user
Thank you for waiting. There is no active reservation found on your name in our database to cancel.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us, have  a great day.
assistant