Hi, I am Rachel Jones.
user
Hello Rachel Jones, how can I help you?
assistant
Due to the sudden change in climate, my badminton match got cancelled. So I want you to cancel my existing reservation.
user
Ok, I can help you with that. Please wait, I will check your reservation and update you.
assistant
Sure.
user
Sorry, no reservation has been registered with us on your name to cancel.
assistant
Ok, not an issue.
user
Thanks for approaching us, have a nice day.
assistant
Thank you for your assistance.
user