Hello,.
user
Hello, how can I help you today?
assistant
I am Cynthia Phillips, I want to cancel my recent reservation due to sudden demise of my grand mother.
user
Sure, I will help you. Can you please wait for a moment, I will check with your recent reservation.
assistant
Ok.
user
We are glad to inform you, we found a reservation with your name.
assistant
Please go with cancellation.
user
Ok, your ticket has been cancelled.
assistant
Thank you.
user
Thank you for choosing us. Have a nice day.
assistant