Hi.
user
Hello. How can I help you today?
assistant
Can you help me to cancel my reservation?
user
Sure, I will help you with cancelling, please hold on for a moment to check your reservation status.
assistant
Sure, please check my details under my name Margaret Robinson.
user
There is no any active reservation with your name in my database.
assistant
Oh! ok. Thank you for your help.
user
It's my pleasure.
assistant