Hi.
user
Hello, how can I assist you?
assistant
I need to cancel my reservation for a client meeting, but I have got a sudden call from my friend that one of my friends got to meet with an accident so I fail to cancel my reservation. Can you please help me out?
user
 Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Katherine Collins here.
user
Sorry, we found no reservation on your given name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant