Hello.
user
Hello, how may I help you?
assistant
Can you please change my reservation, due to bad weather conditions?
user
Sure, we are here to help you. May I know your name please?
assistant
Thank you. My name is Jack Adams.
user
Sorry to inform you that there is no active reservation your given name.
assistant
Ok, no issue. Thank you.
user
Thanks for contacting us.
assistant