Hi.
user
Hello, How can I serve you?
assistant
 I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you please cancel my reservation?
user
Sure, May I know your name?
assistant
I am Christopher Thompson.
user
Please wait a second.
assistant
Ok.
user
Sorry, No reservation found on your name. Thank you for reaching us.
assistant
Ok, thanks for your response.
user