Hello.
user
Hello, How can I serve you?
assistant
I want to cancel recent reservation due to sudden postpone of my exams. Can you help me with that?
user
Sure, Please wait a second.
assistant
Ok.
user
May I know your name?
assistant
I am Karen Phillips.
user
Sorry, No reservation found on your name.
assistant
Ok, no problem. Thank you for your response.
user
Thank you for availing us.
assistant