Hello.
user
Hello, how may I help you?
assistant
I need some help in my changing due to placing of wrong while I am booking the ticket, can you help in changing my recent booking?
user
Sure, may I know your name please to check the reservation status?
assistant
Sure, I have done the reservation on my name Justin Nelson.
user
Sorry Justin, there is no reservation found with your details.
assistant
Ok, no problem, thank you for your quick response.
user
Thank you for choosing us, have a good day.
assistant