Hi.
user
Hello. How may I help you?
assistant
Owing for an emergency, I want to cancel my flight reservation. Can you please help me?
user
Sure, I am here to aid you with that. May I know your name?
assistant
Thank you. I am Benjamin Lee.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, there is no active reservation found with your name to cancel.
assistant
Not an issue. Thank you for checking.
user
You are most welcome. Thank you for opting us.
assistant