Hi.
user
Hello, how may I help you?
assistant
Owing to an emergency, I want to change my existing reservation, can you help me with that?
user
Sure, may I know your name?
assistant
Sure, Ashley Hall here.
user
Wait a minute.
assistant
Sure.
user
Sorry, there was no reservation found on your name.
assistant
Ok, no worries at all. Thank you for your information.
user
Thank you for choosing us.
assistant