Hello.
user
Hello, how may I aid you today?
assistant
 I am Richard Edwards want to change my reservation due to heavy floods. Can you help me in changing?
user
Sure, we are here to help you. Please wait a moment.
assistant
Ok.
user
Thank you for your time, sorry, no reservation found with provided name.
assistant
Ok, no problem. Thank you for your response.
user
Thank you for picking us.
assistant