Hello, I am Donald Green.
user
Hello, how can I help you today?
assistant
Owing to an emergency at my home town, I need your assistance in cancelling my reservation.
user
Sure. Please wait for a while.
assistant
Thank you. Ok.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for approaching us.
assistant