Hi.
user
Hello, how may I help you?
assistant
Due to slight changes in my schedule, I want your help in cancelling my reservation. Can you please help me with that?
user
May I know your name please to check the status of your reservation?
assistant
Sure, my name is Mark Phillips.
user
There is no reservation found with your details, Mark.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us, have a good day.
assistant