Hello.
user
Hello, how may I serve you at this moment?
assistant
I want change my existing reservation due to bad health issues, Can you help me with booking?
user
Sure, we are here to help you. May I know your name please?
assistant
Thank you. I am Ashley Gonzalez.
user
Ok, please be on hold.
assistant
Sure.
user
Sorry, we could not find any reservation on your name.
assistant
Ok, no problem. Thank you.
user
Thank you for choosing us.
assistant