Hello, I am Raymond Smith.
user
Hello Raymond, how can I help you?
assistant
I want to book a flight ticket to surprise my brother on his birthday. Can you please book a direct flight?
user
Ok, I can book a ticket for you. May i know your journey airport codes?
assistant
I will depart on 07/14 and return on 07/16.
user
Ok, please provide your airport abbreviates?
assistant
My source is Minneapolis & St. Paul, MN - MSP. My destination is New York, NY - JFK.
user
Sorry, no flights are available.
assistant
Ok, Thank you for your service.
user
Thank you for reaching us.
assistant