Hello.
user
Hello, how may I support you today?
assistant
I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
user
Sure, may I know your name?
assistant
Myself Catherine Campbell.
user
Please wait, I will check the reservation on your name and get back to you.
assistant
Sure.
user
Sorry, there is no reservation found on your name to cancel.
assistant
It's ok, thank you for your help.
user
Thank you for reaching us.
assistant