Hello.
user
Hello. How may I help you?
assistant
I want to cancel my recent reservation, can you please help me with this?
user
Sure, may I know your name?
assistant
I am Richard Perez.
user
Please wait for a while.
assistant
Sure.
user
Sorry, there is no active reservation found with your name in our records.
assistant
Ok, no problem. Thank you for your information.
user
Most welcome.
assistant