Hello.
user
Hello, how can I help you?
assistant
I am going to my hometown so can you please cancel my booked reservation?
user
Sure, may I know your good name please?
assistant
I am Melissa Miller here.
user
Please be on hold, I will check your reservation status.
assistant
Ok.
user
There is no reservation found under your name to do cancellation.
assistant
Ok, no problem. Thank you for your servces.
user
Thank you for choosing us.
assistant