Hello.
user
Hello. How may I help you?
assistant
My name is Micheal Nelson. Due to a sudden meeting, my trip is cancelled. Could you help me in cancelling the reservation?
user
Sure, I will help you.
assistant
Ok.
user
Sorry Nelson, there is no reservation found with your name.
assistant
That's ok.
user
Thank you for choosing us.
assistant
Thank you for your time.
user