Hello.
user
Hello, how can I help you today?
assistant
I am Michael Rodriguez. I want to change my existing reservation due to miss place of my tickets by your agent. Can you help me with that?
user
Sure, please wait a moment.
assistant
Ok.
user
Sorry to say, no reservation found with your name.
assistant
That's ok. Thank you for helping me.
user
Thanks for reaching us, have a good day.
assistant