Hi.
user
Hello, how may I assist you today?
assistant
I just want to cancel my recent reservation as my plan to meet my grand parents got postpone due to bad weather conditions. Can you help me in cancellation?
user
Sure, can I know your name?
assistant
I made a reservation by this name Nicholas Garcia.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant