Hello.
user
Hello, how may I support you today?
assistant
I wan to cancel my reservation as my exam has been got cancelled, can you please help me that?
user
Sure, let me know your good name please?
assistant
Myself Williams Clark.
user
Thanks for providing your name, no reservation found with your name to cancel.
assistant
Ok. No problem. Thank you.
user
Thanks for approaching us, have a nice day.
assistant