Hello.
user
Hello, how can I support you?
assistant
I want to cancel my recent reservation due to some family problems. Can you please help me with this?
user
Sure, may I know your name to check your ticket from our database?
assistant
Sure, I am Anthony White.
user
We regret to inform you that there is no active reservation found on your name to cancel.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for contacting us.
assistant