Hi.
user
Hello. How can I assist you today?
assistant
I am Melissa Wilson. My exam got cancelled in this week. Can you help me to cancel my flight ticket?
user
Sure, I can help you with that.
assistant
I am happy to hear that from you.
user
Please allow me a moment while I check for the previous reservation.
assistant
Please check my details.
user
Your patience is greatly appreciated. Melissa, there is no reservation found under your name.
assistant
Oh! ok. Thank you for your time.
user
You are welcome. Thank you for contacting us.
assistant