Hello, Matthew Williams here.
user
Hello. How can I assist you today?
assistant
I am sick, I need you to change my planned journey flight ticket.
user
Ok, please wait a moment, I will check for the reservation.
assistant
Sure, I will be waiting for your help.
user
Sorry, there is no reservation been found on your name to amend.
assistant
That's ok. Thank you.
user
Thank you for choosing our agency.
assistant