Hi.
user
Hello, how may I aid you today?
assistant
I am Benjamin Carter. Can you help me in cancelling my reservation, as my exam is postponed?
user
Sure, we are here to help you.
assistant
Ok.
user
Please wait for a while.
assistant
Sure.
user
Sorry to notify that, we couldn't find any reservation with your name.
assistant
No issue, thank you.
user
Thank you for availing us.
assistant