Hi.
user
Hello, how may I aid you?
assistant
Owing for an emergency, I want to cancel my reservation. Can you please do that for me?
user
May I know your name to cancel your ticket?
assistant
Sure, my name is Betty Taylor.
user
Please hold on for a moment.
assistant
Sure.
user
Sorry Betty, no reservation is found by your name.
assistant
Not an issue, thank you for checking.
user
Thank you for contacting us.
assistant