Hi.
user
Hello, may I know your name?
assistant
I am Karen Thomas.
user
Karen, how may I guide you today?
assistant
I want to cancel my recent ticket booking due to office work, that my manager did not approved my leaves. so, can you please cancel it?
user
Sure, I can help you in cancelling.
assistant
Ok.
user
Please be on hold for a moment, I will let you know the status.
assistant
Sure.
user
I regret, there is no reservation on the name Karen Thomas in our database.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant