Hello.
user
Hello, how can I assist you now?
assistant
Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.
user
Sure, I am happy to help you with that. Can I have your good name please to check your reservation status?
assistant
Myself. Kenneth Garcia.
user
Ok, please wait a moment.
assistant
Ok.
user
Sorry Kenneth Garcia, no reservation has found under your name to cancel.
assistant
Not an issue. Thank you.
user
Thank you for choosing us, have a good day.
assistant