Hello.
user
Hello, how may I assist you today?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, may I know your name?
assistant
Joseph Carter here.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
No problem, Thanks for the information.
user
Thank you for reaching us.
assistant