Hi.
user
Hello. How may I assist you at this moment?
assistant
As my cricket match got cancelled, can you help me to cancel my recent reservation?
user
Sure, I will help you in cancelling, please hold on for a moment to check your reservation status. May I know your name please?
assistant
Ok. My name is Rachel Carter.
user
There is no any active reservation with your name to cancel your reservation.
assistant
That's ok, thank you.
user
You are welcome.
assistant