Hello.
user
Hello, how can I help you?
assistant
I am Virginia Gonzalez. Owing to an emergency at my house, I would like to change my existing reservation. Can you help me with that?
user
Sure, please wait for a while.
assistant
Ok.
user
Sorry, no reservation found as per your details.
assistant
Ok, no problem. Thank you for helping me out.
user
Thank you for choosing us.
assistant