Hello.
user
Hello, how may I help you?
assistant
I would like to change my reservation which is under my name. Can you please help me with that?
user
Sure, may I know your name please?
assistant
My name is Margaret Edwards.
user
Ok, please wait for a while.
assistant
Sure, take your time.
user
Sorry to inform you that there is no active reservation found with your name in our records.
assistant
Ok, no issues. Thank you for checking.
user
Most welcome.
assistant