Hello.
user
Hello, how may I serve you today?
assistant
Can you please assist me with my flight ticket changing process that the exam got postponed to other dates?
user
Sure, I am here to help you with this.
assistant
Thank you.
user
May I know your name please for further process?
assistant
Sure, my name is Laura Young.
user
Ok, please wait for a moment.
assistant
Sure, I can wait.
user
Sorry Laura, there is no reservation found as per your name to change it in your database.
assistant
No problem, thank you for your help.
user
You are welcome.
assistant