Hello.
user
Hello. How can I help you for the day?
assistant
I made a reservation earlier to visit CA in direct flight but now I want to travel in connecting flight. can you help me in changing my reservation?
user
Sure, I will help you with that. May I know your name please?
assistant
I am Janet Collins.
user
Please wait for a while, let me check your previous reservation status.
assistant
Sure.
user
Thank you for waiting. There is no active reservation found under your name in our database to change.
assistant
That's ok, no problem. Thank you for your information.
user
Thank you for contacting us, have a great day.
assistant