Hello,.
user
Hello, how can I assist you?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, I can help you with that. May I know your good name please?
assistant
Myself, Emma Martinez.
user
Ok, please wait while I'll check your reservation status.
assistant
Ok.
user
Emma Martinez, there is no active reservation found under your name to do changes in that.
assistant
Ok, no issues. Thank you for your help.
user
Thank you for choosing us.
assistant