Hi.
user
Hello, how can I help you?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
Sure, please provide your name to check with existing reservation.
assistant
Jacob Allen is my name.
user
There is no reservation found under your name to change.
assistant
That's ok, thank you.
user
Thank you for opting us.
assistant