Hi.
user
Hello, how can I help you today?
assistant
I need to amend my reservation due to some issues, can you help me out?
user
Sure, I am here to help you with that. Can you please share me your name?
assistant
Please check my reservation status on my name Ruth Jones.
user
Please hold on for  while.
assistant
Sure, take your own time.
user
Sorry, there is no active reservation found on your name in our database.
assistant
That's ok, not an issue. Thank you.
user
Thank you for reaching us, have a nice day.
assistant