Hello, Paul Young here.
user
Hello Paul. How can I assist you today?
assistant
 I need to cancel my reservation, as my friends have already booked my ticket in another flight along with theirs, I was not aware of this thing, can you please cancel the ticket for me?
user
Ok, give me a minute.
assistant
Sure, take your time.
user
Sorry Paul, I couldn't find any reservation on your name.
assistant
It's ok. Anyways, thank you for searching.
user
You are welcome.
assistant