Hi.
user
Hello.
assistant
I am Katherine Nelson.
user
Katherine Nelson, hello may I assist you today?
assistant
Owing to emergency I want to cancel my recent reservation, can you help me with that?
user
I will help you. Please allow me a moment your time.
assistant
Sure.
user
Katherine Nelson, I regret to inform you that there is no booking done on your name.
assistant
No problem, thank you for the information.
user
Thank you for reaching us. Have a great day.
assistant