Hello.
user
Hello, how can I help you today?
assistant
Can you please help me in changing my existing reservation? As my football match got postponed to some other date.
user
Sure, may I know your good name?
assistant
Thank you, my name is Frank Jackson.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for checking.
user
Thank you for reaching us.
assistant