Hello.
user
Hello, how may I help you?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you please help me?
user
May I know your name?
assistant
My name is Richard Edwards.
user
We are sorry to inform you that, we did not find any reservation against your name.
assistant
That's ok, thank you for checking.
user
Thank you.
assistant