Hi. I am Lisa Edwards.
user
Hello, how may I support you today?
assistant
Owing an emergency want to change my reservation, can you help me with it please?
user
Sure, we are happy to help you. Please stay online.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
   That's ok, thank you for the response.
user
Thank you for supporting us.
assistant