Hello.
user
Hello. How may I help you?
assistant
I need to cancel my previous flight ticket booking due to health problems, can you please help me with cancellation?
user
Sure, I will help you. May I know your name?
assistant
Thank you for accepting my request and my name is Anna Robinson.
user
Sorry, there are no reservation found on your name.
assistant
No problem with that, thank you for your help.
user
Thank you for approaching us.
assistant
Welcome.
user