Hello.
user
Hello. How can I assist you today?
assistant
Can you please assist me with changing my specifications with my previous booking now?
user
Sure, may I know your name to check for the previous reservation?
assistant
My booking was done by the name of Matthew White.
user
Please allow me a moment while I check your reservation status.
assistant
Ok, take your time.
user
Matthew White, there is no reservation found under your name.
assistant
Oh! That's completely fine. Thank you for checking.
user
Thank you for contacting us.
assistant
Most welcome.
user