Hi. I am Jessica Wilson.
user
Hello, How exactly I can serve you the best today?
assistant
I need to cancel my reservation as my exams got postponed, can you please help me?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait a while.
assistant
Ok.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant