Hello.
user
Hello, how may I assist you today?
assistant
 I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
user
Sure, may I know your name for the cancellation process?
assistant
Elizabeth Rodriguez here.
user
Thank you, please wait for a while.
assistant
Sure.
user
Sorry, we couldn't find a reservation on your name to cancel.
assistant
No problem, thanks for the information.
user
Welcome, thank you for reaching us.
assistant