Hello, Sharon Campbell here.
user
Hello Sharon, how may I help you?
assistant
I want to cancel my reservation as my father met with an accident, can you please help me in cancelling my reservation?
user
Sorry to hear that, please give me a moment to check your ticket status in our website.
assistant
Sure.
user
Sorry, no reservation is available by your name.
assistant
Not an issue, anyway thank you for checking.
user
Thank you for choosing us.
assistant