Hello.
user
Hello, how may I assist you?
assistant
I am Timothy Johnson. I have applied for a exams, due to some problems, I need to cancel my reservation. Help me in cancelling my reservation.
user
Sure, I will help you, please wait a moment.
assistant
Ok.
user
There is no reservation on your name.
assistant
Its ok, thank you for your response.
user
Thanks for choosing us.
assistant