Hello.
user
Hello, how can I aid you at this moment?
assistant
I need you to cancel my flight ticket. Please help me.
user
Sure, I am here to help you about that. Can you please let me know your name for checking the reservation status?
assistant
My name is Patrick Phillips.
user
Sorry Patrick Phillips, there is no active reservation under your name for cancellation of your reservation.
assistant
That's ok. Thank you.
user
You are welcome, thank you for reaching us.
assistant