Hello.
user
Hello. How may I guide you?
assistant
I am Paul Green, want to cancel my recent reservation due to some personal issue. Please help me out with that.
user
Sure, I will help you.
assistant
Thank you.
user
Please wait a minute.
assistant
Sure.
user
Sorry Paul, there is no active reservation found under your name in our records.
assistant
It's ok, thank you for your help.
user
Most welcome.
assistant