Hello, Andrew Johnson here.
user
Hello. How may I aid you Andrew?
assistant
Due sudden change in my planned dates, I want to cancel my reservation. Can you please help me out?
user
I will help you, please wait a moment.
assistant
Ok.
user
No reservation found on your name Andrew Johnson.
assistant
Oh it's ok, thank you for your time.
user
Thank you for contacting us.
assistant
Welcome.
user