Hello.
user
Hello, may I know how best I can help you today?
assistant
I am Raymond Thomas. I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Sure, please wait.
assistant
Sure.
user
We hardly tried to find your reservation but, no reservation has been found with your name.
assistant
That's fine, thank you for your service.
user
Thank you for opting us.
assistant