Hello.
user
Hello, how may I assist you today?
assistant
Due to sudden demise of my cousin, can you please help me in cancelling my recent reservation?
user
Sure, I am here to aid you.
assistant
Thanks.
user
May I know your name please?
assistant
My name is John Roberts.
user
Thanks for your name, please wait.
assistant
Sure.
user
Thanks for your patience, there was no reservation found on your name in our database.
assistant
No worries at all, thank you.
user
Thank you for choosing us.
assistant