Hello.
user
Hello, how may I help you today?
assistant
I want to change my reservation, can you help me with that?
user
Sure, may I know your name to proceed?
assistant
Sure, Thomas Hall here.
user
Please wait for a moment to check.
assistant
Sure.
user
Sorry to say, no reservation found on your name in my database.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant