Hi.
user
Hello, how may I guide you?
assistant
My name is Sandra Phillips.
user
Hello Sandra.
assistant
Due to an accident to my friend, I would like to change my existing reservation. Could you please help me?
user
Sorry, that's sad to hear. Wait a moment to check your details.
assistant
Sure.
user
Sorry Sandra, there is no reservation found under your name.
assistant
That's ok.
user
Do you have any other preferable dates?
assistant
No. Thank you for the information.
user
Thank you for reaching us.
assistant