Hello.
user
Hello, how may I assist you?
assistant
I have some personal matters that need fixing so I need to change an existing reservation. Can you please help me?
user
Sure. May I know your name to check with the current status?
assistant
My name is Amy Lopez.
user
Thank you but there is no reservation found on your name.
assistant
Not a problem.
user
Thank you for approaching us.
assistant
Thanks for your valuable information.
user