Hi.
user
Hello. How can I help you today?
assistant
 I need to cancel my reservation as my meeting got cancelled due to some technical issues, can you please help me in cancellation?
user
 Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Sure, I am William Parker.
user
Thank you. Sorry, no reservation is found on your name in our database.
assistant
That's ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant