Hi.
user
Hello, how may I help you?
assistant
Can you please help me to change my existing reservation?
user
Sure, I am here to help you for this. May I know your name please?
assistant
I am James Hernandez.
user
Just a moment, let me check your reservation status in our records.
assistant
Ok.
user
Sorry for inconvenience, no reservation is found under your name.
assistant
It's ok, thank you.
user
Thank you very much for contacting our agency.
assistant