Hello.
user
Hello. How can I help you today?
assistant
Since my Baseball match has been cancelled, I would like to cancel my reservation.
user
Sure, I can help you with that. May I know your name to proceed further?
assistant
Larry Phillips here.
user
Please allow me a moment to check the details for you.
assistant
Ok.
user
Larry, I have checked and see that there is no reservation found under your name.
assistant
No problem. Thank you for assisting me.
user
You are welcome. Thank you for contacting us.
assistant