Hi.
user
Hello, how may I help you?
assistant
Can you please cancel my reservation?
user
Sure, can I know your name please?
assistant
Shirley Martinez here.
user
Ok, please wait, let me check your reservation.
assistant
Sure, take your time.
user
Sorry to inform you Shirley Martinez, there is no active reservation found with your name in our records.
assistant
That's ok, thank you for checking.
user
My pleasure.
assistant