Hello.
user
Hello, how can I aid you at this moment?
assistant
I want to cancel my recent reservation, due to some health issues. Could you please help me with this?
user
Sure, I am here to help you with that cancel reservation.
assistant
Thank you.
user
Please hold for a moment, let me check your previous reservation status.
assistant
Ok.
user
May I know your name to proceed for further?
assistant
Sure, my name is Nicholas Wright.
user
Sorry to tell you that, there is no active reservation found with your name in our database to cancel it.
assistant
Ok, not an issue. Thank you for the information.
user
You are  most welcome Nicholas Wright, thank you for reaching our agency.
assistant