Hi.
user
Hello. How may I assist you today?
assistant
Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me to cancel my reservation?
user
Sure, to check the active reservation please provide your good name/.
assistant
I am Betty Edwards.
user
Please wait for a moment.
assistant
Sure.
user
Thank you for waiting, there is no active reservation found on your name.
assistant
Ok, no issues. Thanks for your response.
user
Thank you.
assistant