Hello.
user
Hello, how can I assist you?
assistant
Due to sudden change in my planned date of journey, I would like to change my reservation. Can you please help me out with that?
user
Sure, I can help you with that. May I know your good name please?
assistant
Thank you for accepting my request. I had reserved it on the name of Richard Campbell.
user
Please wait for a while.
assistant
Sure, take your time.
user
Richard Campbell, there is no active reservation found under your name to do changes in that.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you for choosing us.
assistant