Hello.
user
Hello, how may I abet you today?
assistant
I want to cancel my recent reservation, why because my friends already done my reservation with some other airlines. So, could you please help me out with cancellation?
user
Sure, we are euphoric to help you.
assistant
Thank you.
user
May I have your name to check the status?
assistant
Sure, you can check my reservation on the name of Matthew Smith.
user
Please allow me a moment.
assistant
Sure, I will wait for your response.
user
Thank you for waiting,  we hardly tried to find your reservation but, no reservation has been found with your name.
assistant
Ok, not an issue. Thanks for your good response.
user
Thank you for availing us.
assistant