Hi.
user
Hello.
assistant
I am Jacob Lopez.
user
Jacob, how may I help you?
assistant
My exam got cancelled in this week, can you help me to cancel my reservation?
user
Sure, please give me a moment to check.
assistant
Please check my details.
user
Sorry, no reservation found by your name.
assistant
That's fine, not an issue. Thank you for your help.
user
Thank you for contacting us.
assistant