Hello.
user
Hello, what can I do for you today?
assistant
Please change my existing reservation due to some health issues?
user
Sure, we will help you. May I know your name please?
assistant
Sure, I am Rebecca Perez.
user
Please be on hold.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for approaching us.
assistant