Hello.
user
Hello, welcome to RJD agency. How can I guide you today?
assistant
Previously I reserved a flight ticket with high cost with the help of your agency. Present, I heard that there is a special flight in my route with low fare. I want to cancel my existing reservation, will you help me in cancelling my existing ticket?
user
Please give me a minute, I will check it out whether your reservation existed or not.
assistant
Ok.
user
Can I know your name to check the previous reservation?
assistant
My name is Sandra Parker.
user
Sorry, there is no reservation found under your name.
assistant
It's ok.
user
Thank you for reaching us.
assistant
Thank you for your response, happy to have a nice discussion with you.
user
Thank you. Have a great day.
assistant