Hello.
user
Hello. How may I help you?
assistant
I want to change my existing reservation, due to some health issue. Can you help me?
user
Yes, can you tell me your name?
assistant
Ok, I am Jessica Adams.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Ok, not a problem.
user
Thank you for reaching us.
assistant
Thank you for your help.
user