Hello.
user
Hello, how may I help you?
assistant
I want to cancel my reservation, due to heavy rainfall in New York.
user
Sure, I will help you with the flight ticket cancellation.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Paul Williams.
user
Thanks for waiting. But I am sorry to say that there is no reservation on your name.
assistant
It's ok. thank you or your information.
user
Thank you.
assistant