Hello.
user
Hello. How can I aid you?
assistant
I want to change my existing reservation due to postpone of my event. Could you please help me?
user
Sure, We are here to help you. May I know your name?
assistant
I am Betty Young.
user
Give me a minute.
assistant
Sure.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
No worries, thank you for the information.
user
Thank you for reaching us.
assistant