Hello.
user
Hello.
assistant
Robert Nelson here.
user
How may I guide you Robert Nelson?
assistant
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Ok, please allow me to check with your previous reservation status.
assistant
Thank you for considering my request, take your time.
user
I have found your previous reservation, are you sure with cancelling it?
assistant
Yes, please go ahead.
user
Your ticket is cancelled, you will receive your money within a week.
assistant
Thank you for your kind help.
user
Have a nice day ahead.
assistant