Hello.
user
Hello, how may I aid you today?
assistant
 I am Scott Miller. I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Sure, I am here to help you out. Please allow me a momenr.
assistant
Thank you.
user
Sorry Scott Miller, there is no reservation on your name in our data base.
assistant
Sure. That's fine, thank you.
user
Thank you for reaching us.
assistant