Hi.
user
Hello. How may I assist you?
assistant
Due to my health problem I want to change my existing reservation, can you please help me to change my reservation?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your good name?
assistant
My name is Nicholas Lee.
user
Please, standby.
assistant
Sure.
user
Thank you for being patience. There is no reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant