Hello.
user
Hello, how can I help you?
assistant
I have cancelled my journey due to postponement of my exam, can you please help me to cancel my recent reservation?
user
May I know your travel dates?
assistant
Myself Donna Rodriguez, please check with my name?
user
There is no reservation on your name, Donna.
assistant
Ok, fine.
user
Thanks for reaching us.
assistant
Welcome.
user