Hi.
user
Hello, how may I serve you at this moment?
assistant
Actually, I want to cancel my reservation which is done recently due to some problems, can you please help me out?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name to check your reservation status?
assistant
Sure, my name is Sandra Jones.
user
Ok, please be on hold.
assistant
Sure, I will wait.
user
Sorry, we could not find any reservation with your name.
assistant
Ok, no problem. Anyways, thank you for your service.
user
Thank you for choosing us.
assistant