Hi.
user
Hello, how may I help you?
assistant
     Owing an emergency want to cancel my reservation, can you help me with it please?
user
Sure, can I know your name?
assistant
Sure, my name is Cynthia Hernandez.
user
Please hold on a moment.
assistant
Ok.
user
We found your reservation. Shall I cancel it?
assistant
Yes, please.
user
Your ticket is cancelled.
assistant
Thank you.
user
Thank you for reaching us.
assistant