Hello.
user
Hello, how may I assist you today?
assistant
I want to cancel my recent reservation, Can you please help me in that?
user
Sure, may I know your name for the cancellation process?
assistant
My name is Michael Thomas.
user
Thank you, please wait for a moment.
assistant
Sure.
user
Sorry, we couldn't find a reservation on your name to cancel.
assistant
Ok, that's not a problem. Thank you.
user
Welcome, thank you for reaching us.
assistant