Hello, Matthew Garcia is my name.
user
Hello, how can I help you?
assistant
I want to change my recent reservation, due to heavy Thundersnow at  San Francisco. Can you help me to change my recent reservation?
user
Sure, I am here to help you. Please wait for a moment.
assistant
Sure.
user
Thank you for being patient, There was no reservation found on your name.
assistant
Ok, thanks for your quick response.
user
Thank you for opting us.
assistant