Hello.
user
Hello. How can I assist you today?
assistant
I am Anna Wright. I am planning to change an existing reservation, due to health issue.
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Can you please help me out?
user
Anna, there is no reservation found under your name.
assistant
That's fine. Thank you for your service.
user
Thank you for contacting us.
assistant