Hello.
user
Hello, how can I help you today?
assistant
Justin Moore here. I would like to change my existing reservation as I got injured, please help me out.
user
Sure, please wait for a moment.
assistant
Sure, take your time.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant