Hello.
user
Hello, how can I assist you?
assistant
I am Emma Hall. As my semester exams got postponed, I need to change my reservation. Can you please help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait a moment, I will check your details and get back to you.
assistant
Sure.
user
Unfortunately, there is no reservation exist on your name.
assistant
No problem. Thank you.
user
Thank you for contacting us.
assistant