Hello.
user
Hello, how can I help you today?
assistant
Owing to an emergency, I want to cancel my recent reservation.
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your good name to proceed further?
assistant
My name is Edward Brown.
user
Please give me a minute.
assistant
Sure.
user
Thanks for being patient, there is no active reservation found on your name to cancel.
assistant
Not an issue, thank you.
user
Thank you for reaching us.
assistant