Hi.
user
Hello, how best I can serve you for the day?
assistant
Owing to an emergency, my meeting with client got cancelled, so I want you to cancel my existing reservation.
user
Sure, we are here to help you. May I know your name please?
assistant
Sure, Nancy Edwards here.
user
Ok, please be on hold.
assistant
Sure.
user
Sorry we could not find any reservation on your name.
assistant
Ok, no issues. Thank you for your assistance.
user
Thank you for choosing us.
assistant