Hello.
user
Hello, how can I assist you for the day?
assistant
Can you please assist me to cancel my reservation as I am sick and cannot go to the trip?
user
Sure, I am here to help you.
assistant
Thank you.
user
May, I know your good name?
assistant
My name is Nancy Phillips.
user
Sorry, we found no reservation on your given name.
assistant
No problem, thank you anyway.
user
Thank you.
assistant