Hello.
user
Hello, how may I aid you?
assistant
I want to cancel my recent reservation which is done on the name Emma Adams?
user
Sure, I am here to help you out. Please allow me a moment to check the reservation details.
assistant
Ok, take your own time.
user
Sorry Emma, there is no active reservation on your name.
assistant
That's ok, no a problem.
user
Thank you for reaching us.
assistant