Hello.
user
Hello, how can I assist you for today?
assistant
I want to change my existing reservation, due to some health issues. Can you please help me with it?
user
I am happy to help you in changing your reservation.
assistant
Thank you.
user
Can you please provide your name to check the reservation status?
assistant
My name is Matthew Brown.
user
Sorry to say this Matthew Brown, there is no active reservation with your name in our booking list.
assistant
Ok, not a problem.Anyways, thank you.
user
You are welcome, thank you for reaching us.
assistant