Hi.
user
Hello. How may I help you?
assistant
I need to change my reservation as I am not able make my trip right now. Can you help me with that?
user
I am willing to help you, may I know your name to check your reservation status?
assistant
Sure, my name is Samantha Phillips.
user
Ok, please wait.
assistant
Sure.
user
There is no reservation found on your name to change it.
assistant
Not a problem, anyways thank you for the information.
user
Thanks for choosing us.
assistant