Hello.
user
Hello. How may I help you?
assistant
I have to change my reservation as I have to prepare for my exams, can you please help me?
user
Sure, I am here to assist you. Please tell us your name.
assistant
My name is Jack Gonzalez.
user
Thank you. Please be online for a while, I will check your reservation status and let you know.
assistant
Please take your time.
user
Sorry, I have not found any reservation under your name in our database.
assistant
Ok, thank you for the information.
user
You are welcome and thank you for choosing us.
assistant