Hello.
user
Hello.
assistant
I am Margaret Thompson.
user
How may I help you today?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant