Hello, I am Betty Jackson.
user
Hello, how can I assist you today?
assistant
Owing to an emergency my trip was cancelled. Would you please help me in cancelling my recent reservation?
user
Sure, please wait for a while, let me check your reservation and get back to you.
assistant
Ok.
user
Thanks for waiting, sorry, unfortunately no reservation found with provided name.
assistant
No issues, Thank you for your information.
user
Pleasure to serve you, have a great day ahead.
assistant