Hi.
user
Hello. How may I assist you today?
assistant
Can you please help me in changing my existing reservation?
user
Sure, may I know your name to check with the details.
assistant
I am Brandon Edwards.
user
Please wait a moment.
assistant
Ok.
user
Thank you for waiting. Sorry, there are no active reservations on your given name to change.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching our service.
assistant