Hello. I am Eric Harris.
user
Hello, how may I assist you?
assistant
I want to do some changes in the existing reservation because my friends are not able to come on the those dates, can you please help me?
user
Sure, just hold on Harris, I will check in our records.
assistant
Ok.
user
Thanks for waiting, there is no reservation found with your name in our records. May be, on that day you hadn't done your reservation properly.
assistant
That's Ok. Anyways, thank you for your help.
user
It's my pleasure.
assistant