Hi.
user
Hello.
assistant
I am Carol Perez.
user
How may I serve you for the day?
assistant
Can you help me to change my reservation to next week?
user
Carol Perez, let me check with your previous booking for a while. I appreciate your patience, thank you for waiting.
assistant
Ok.
user
Sorry, no reservation was found by your name.
assistant
No issues, thank you for your response.
user
Thank you for consulting our services.
assistant