Hello.
user
Hello, how can I assist you today?
assistant
Richard Collins here, is this a flight booking agency?
user
Yes, you are at right place.
assistant
I will be making few changes in my previous reservation, as I am sick. Can you help me?
user
Oh! Sad to hear that, let me check for your reservation details on our website.
assistant
That's great, let me know my reservation status.
user
Sorry Collins, I have not found any reservation by your name.
assistant
That's fine, maybe my friend already changed my reservation and forgot to inform me. Thank you for your assistance.
user
Thank you for choosing us.
assistant
Most welcome.
user