Hello.
user
Hello. How may I aid you?
assistant
Can you please help me out with cancelling my previous booking now? My name is Laura Edwards.
user
Sure, please give me a moment to check your ticket status.
assistant
Ok, I will be waiting for your response.
user
Sorry, no reservation is available by your name.
assistant
Oh! That's very sad to know form your side. Anyways, thank you for checking.
user
Thank you for choosing us.
assistant
You are most welcome.
user