Hello, I'm Kathleen Rodriguez.
user
Hello Kathleen, how may I guide you today?
assistant
Due to the postponement of event, I would like to change my existing reservation.
user
Ok, wait a moment to check your previous reservation status.
assistant
Ok, take your time.
user
Sorry Kathleen, we don't found any reservation under your name in our database.
assistant
That's ok, thank you.
user
Would you like to ask us anything else?
assistant
No thanks.
user
Ok thank you for reaching us, have a great day.
assistant