Hi.
user
Hello, how may I assist you today?
assistant
I need to change my reservation due to urgent meeting, can you help me?
user
Sure, may I know your name please?
assistant
I am Shirley Williams.
user
Please wait for a moment.
assistant
Sure.
user
Sorry Williams, there is no reservation found as per your name in our database.
assistant
That's ok. Thank you for your help.
user
Thank you for reaching us with a query.
assistant