Hello.
user
Hello. How can I assist you today?
assistant
Actually, my exam has been postponed due to some problem, can you please help me to change my existing reservation?
user
May I know your good name please?
assistant
Sure, my name is Benjamin Roberts here.
user
Please wait, I will get back to you.
assistant
Sure, take your time.
user
Sorry Roberts, no reservation found under your name.
assistant
Ok, no problem. Thank you for your service.
user
It's my pleasure, have a good day.
assistant