Hello.
user
Hello.
assistant
I am Anna Martinez.
user
How can I assist you at this moment?
assistant
I want to change my existing reservation due to postpone of my seminar. Could you please help me?
user
Sure, I will help you with this. Please give me a moment to check your reservation status.
assistant
Sure.
user
Anna Martinez, there is no active reservation found your name in our database.
assistant
No problem, thank you for the information.
user
Thank you for utilising our service.
assistant