Hello.
user
Hello.
assistant
I am Raymond White.
user
How may I help you?
assistant
Can you please help me in cancelling my flight ticket?
user
Sure, please wait a minute.
assistant
Sure, I will for your reply.
user
Thank you for waiting. Sorry to inform you, there is no reservation found with your name in our database to cancel.
assistant
Ok, no problem with that one. Thank you for your help.
user
Thank you for choosing us.
assistant