Hi.
user
Hello, how can I help you today?
assistant
My Interview was pre-planned at the last minute, will you please help me to change it as soon as possible?
user
Sure, I am glad to help you. On whose name, you need to change the reservation?
assistant
My name is Nicholas Martin.
user
Ok, please wait for a couple of minutes.
assistant
Ok.
user
Sorry to say that, no reservation was found on your name to change.
assistant
That's ok, thanks for the help.
user
Thank you for choosing us.
assistant