Hello, I am Emily Jones.
user
Hello, how may I assist you today?
assistant
Owing to an emergency, I need to change my existing reservation. Can you please help me with it?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait a moment.
assistant
Ok.
user
Thank you for your valuable time, unfortunately no reservation found on your name.
assistant
Ok, no issues. Thank you for your help.
user
Thank you for opting us.
assistant