Hello.
user
Hello, how can I assist you for the day?
assistant
Christine Martinez here, due to bad weather I want to cancel my reservation. Can you please help me with it?
user
Sure, I am here to help you. May, I know your good name?
assistant
I already mentioned above.
user
Sorry, we found no reservation on your given name.
assistant
Ok, not an issue. Thank you.
user
Thank you for reaching us.
assistant