Hi.
user
Hello. What can I do for you?
assistant
I am Susan Adams. I want to change my reservation.
user
Sure, I am here to help you. Ok, wait for a minute, so that I will check about your previous reservation. Sorry to say that, there is no reservation found on your name.
assistant
That's ok.
user
Thank you for reaching us.
assistant
Thank you for your help.
user