Hi.
user
Hello, How can I help you?
assistant
Kathleen Rodriguez here. I just want to cancel my reservation today, as my doctor said me to avoid travelling. Can you help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your name to cancel it.
assistant
Oh! That's very sad to know. Anyways, thank you for checking.
user
Thank you for reaching us.
assistant
Most welcome.
user