Hello.
user
Hello, how may I assist you?
assistant
I want to spend some more time with my parents in my hometown, can you help me to change my existing reservation?
user
Sure, I am here to help you. Please wait for a moment to check your details.
assistant
Sure.
user
Meanwhile, may I know your name?
assistant
Yes, my name is Laura Jones.
user
Sorry, there is no reservation found on your name in my records.
assistant
Ok fine, thank you for the information.
user
Thank you for reaching us, hope we will get an opportunity to serve you in future.
assistant