Hi.
user
Hello. How can I assist you today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I am here to help you in cancellation. On what name your previous ticket has been reserved?
assistant
Check the reservation under the name of Kathleen Moore.
user
Just hold on a moment, let me check your reservation and revert to you.
assistant
Sure.
user
Thank you for staying online. We are sorry to say that there is no reservation found with your given name in our records.
assistant
No problem, thanks for checking.
user
Thank you for communicating with us.
assistant