Hello.
user
Hello. How can I assist you today?
assistant
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
user
Ok, please can I know your name?
assistant
Sure, I am Brandon Anderson.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry, there is no flight ticket found on your name to amend.
assistant
Ok, not an issue.
user
Ok, thank you for choosing our agency.
assistant
Thank you for your information.
user