Hello.
user
Hello. How may I help you?
assistant
I would like to change my existing reservation, due to sudden demise of my grand father. Can you please help me?
user
Sure, can you give me your name?
assistant
My name is Ruth Davis.
user
Sorry, there is no reservation found under your name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant