Hello.
user
Hello. How can I help you today?
assistant
Can you please change my reservation as my plan to go for trekking got postponed. Can you help me?
user
Sure, may I know your name to check?
assistant
Pamela Rodriguez here.
user
Ok, please wait.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
No worries, thank you for checking.
user
Thank you for reaching us.
assistant