Hello.
user
Hello, how can I help you today?
assistant
I am planning to change an existing reservation,due to health issue. Can you please help me out?
user
Sure, we are here to help you. May I know your name?
assistant
My name is Gary Scott.
user
Ok, wait for some time.
assistant
Sure.
user
Thanks for waiting there is no reservation found on your name.
assistant
That's fine, thank you for your service.
user
Thanks for approaching us.
assistant