Hello.
user
Please let me know, how best I serve you today?
assistant
My name is Donna Wilson and I want to change my reservation. Can you please help me?
user
Sure, we are happy to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, thank you for the information.
user
Thank you for opting us.
assistant