Hi.
user
Hello. How can I assist you today?
assistant
Can you please help me to cancel my reservation due to bad weather conditions at my destination?
user
Sure, may I know your name to check for the previous reservation?
assistant
Nicole Hall.
user
Please allow me a moment.
assistant
Sure, take your time.
user
There is no reservation found under your name in our data base.
assistant
That's ok, thank you for checking.
user
Thank you for contacting us.
assistant