Hello.
user
Hello, how can I assist you?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me to change it?
user
Sure, may I know your name?
assistant
Sure, my name is Jerry Robinson.
user
Ok, please wait a moment.
assistant
Sure.
user
Thanks for waiting, there was no reservation found on your name.
assistant
That's Ok, thanks for your help.
user
Thank you for choosing us.
assistant