Hello.
user
Hello, how may I aid you today from my end?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, I am here to help you out. Please provide me your name to check the reservation status on your name in our database.
assistant
My reservation was done under the name Janet Martinez.
user
Sorry Janet Martinez, there is no reservation on your name in our database.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant