Hi.
user
Hello. How can I assist you?
assistant
Could you please help me to cancel my recent reservation due to cancel of my trip?
user
Sure, I can help you and can I know your name for checking purpose?
assistant
Sure, Karen Adams is my name.
user
Please allow me a moment.
assistant
Sure.
user
Thank you for your patience, there is no reservation found for the user name in our back end to cancel your booking.
assistant
Not a problem, thank you for the information.
user
You are most welcome and thank you for reaching us.
assistant