Hello. I am Samantha Smith.
user
Please let me know, what kind of service your looking for?
assistant
 Can you please help me in cancelling my recent reservation, as my FIFA match got cancelled.
user
Sure, we are happy to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, no issues.
user
Thank you for opting us.
assistant
Thank you for your information.
user