Hi.
user
Hello, what can I do for you today?
assistant
Due to landslides happening at my location, I want to quit my trip. Can you please help me in cancelling my ticket?
user
Sure, I am here to help you out. Can you please tell me your name for checking your reservation details in our website?
assistant
Sure, my name is Mark Clark.
user
Thank you, let me check.
assistant
Sure, carry on.
user
Sorry Clark, I have not found any reservation by your name in our website.
assistant
Oh! May be I have done a wrong booking. I will recheck it once and get back to you later. Thank you anyways.
user
Sure, thank you so much for contacting us and have a great day.
assistant