Hello.
user
Hello, how can I guide you for today?
assistant
I need to cancel my reservation as my planned event got cancelled so please help me with that.
user
May I know your name?
assistant
Sure, myself Brandon Lewis.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure, take your time to check.
user
Sorry, there is no reservation found under your name.
assistant
Oh! It may not be booked properly.
user
Thank you for contacting us, have a nice day.
assistant
Anyway, thank you for your time.
user