Hello.
user
Hello, how may I guide you?
assistant
I have booked a flight ticket previously. I am willing to cancel my ticket due to some virus is spreading in the place where I planned to visit. Can you aid me in cancelling my ticket?
user
Sure, could you please help me with your name for cancelling your ticket?
assistant
Myself Katherine Clark.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry Clark, there is no reservation found on your name to cancel your reservation.
assistant
That's ok, no problem. Thank you for your help.
user
You are welcome always.
assistant