Hi.
user
Hello, how may I guide you?
assistant
My name is Kevin Brown. I want to change my reservation due to heavy cyclone in my location. Can you help me?
user
Sure, please hold on for a moment, let me check.
assistant
Ok, carry on.
user
I am sorry, there are no reservations available with your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you, have a good day.
assistant