Hello.
user
Hello. How may I aid you today?
assistant
I am Kevin Williams. I want to cancel my recent reservation due to sudden demise of my granny.
user
Sure, I am happy to help you.
assistant
Thank you.
user
Ok, please wait for a minute.
assistant
Sure.
user
Sorry to say that. There is no reservation found on your name.
assistant
No issues.
user
Thank you for reaching us.
assistant
Thank you.
user