Hello. Amy Brown here.
user
Hello, how may I help you?
assistant
Due to some emergency, I have to stay in my office. So, can you please cancel my reservation?
user
Sure, I will help you. Please hold on a moment.
assistant
Sure.
user
Amy, no reservation has been found on your name in our records.
assistant
It's ok. Thank you for your time.
user
Thank you for choosing our service.
assistant