Hi.
user
Hello. How may I aid you today?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, I am gleeful to help you with that. May I know your name please?
assistant
I am Kathleen Allen.
user
Please wait for a while.
assistant
Sure.
user
Thank you for waiting.
assistant
Ok.
user
There is no active reservation found on your name in our database to cancel it.
assistant
No problem, thanks for the information.
user
Thank you for reaching us, have  a great day.
assistant