Hello.
user
Hello. How may I aid you today?
assistant
I want to change my existing reservation, can you please help me with this?
user
Sure, I will help you with that. Can I know your name to check your previous reservation?
assistant
I am Deborah Perez.
user
Please be on hold to check.
assistant
Sure.
user
We regret to inform you that, there is no reservation found on your name in our reservation list.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for approaching us, hope you have a great day.
assistant