Hello, Rachel Hill here.
user
Hello, how may I help you?
assistant
Due to some health issues, I would like to change my reservation to some other dates. Please help me.
user
Sure, I will help you. Please wait a moment.
assistant
Sure, take your time.
user
Hill, no reservation has been found on your name in our database.
assistant
Its ok, no issues. Thank you for the information.
user
Thank you for choosing us.
assistant