Hello, I am Steven Johnson.
user
Hello, how can I assist you today?
assistant
We had planned an event to organise in our Cultural festival, but due to some issues our Cultural festival has been postponed. Could you help me in changing my existing reservation?
user
Sure, please wait for a moment. I will check and get back to you.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
No problem. Thank you for your help.
user
Thank you for reaching us.
assistant