Hello.
user
Hello. How can I assist you at this moment?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, I will assist you with that. May I know your name for further process?
assistant
Sure, my name is Susan Lopez.
user
Ok, please hold on a moment, I will check your reservation status.
assistant
Sure, I will wait for your information.
user
There is no previous reservation available under your name.
assistant
That's ok, no problem. Anyway thank you for checking.
user
Thank you for reaching us.
assistant