Hello. Samuel Green here.
user
Hello Green, how can I help you today?
assistant
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Sure, I am happy to help you. Please wait for a while.
assistant
Thank you, take your time.
user
Sorry Green, no reservation found under your name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you for choosing us.
assistant