Hello.
user
Hello, how may I help you at this moment?
assistant
I am Katherine Robinson.
user
OK.
assistant
I need to cancel my recent reservation, as I am suddenly fallen sick due to bad weather. Could you help me in cancelling?
user
Sure, I can help you easily. Please wait a minute. I will check and revert to you.
assistant
Ok.
user
Sorry, we did not find any reservation on your name to cancel.
assistant
Ok, no issues.
user
Thanks for contacting us, have a nice day.
assistant
Thanks for your help.
user