Hi.
user
Hello, how may I guide you?
assistant
Owing to an emergency, I need to cancel my reservation. Can you please help me with that?
user
Sure, please hold on for a moment.
assistant
Ok.
user
I am sorry, there are no reservations with your name. Can I know your name?
assistant
Ok, no problem. Thank you. I am Donna Martinez.
user
Thank you.
assistant