Hello, I am Jennifer King.
user
Hello, how may I aid you today from my end?
assistant
I want to cancel my trip due to an emergency. Can you aid me in cancelling my reservation?
user
Sure, I am glad to help you out. Please allow me a moment to check whether any active reservation is found on your name or not.
assistant
I will wait for your response, take your time.
user
Sorry  Jennifer King, there is no active reservation on your name in our reservation portal.
assistant
No issues. Thank you for checking.
user
Thank you for reaching us.
assistant
You are welcome.
user