Hello.
user
Hello, how may I address you?
assistant
I am Emily Robinson. I need to cancel my recent reservation due to bad weather conditions. Could you please help me in doing that?
user
Sure, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, no reservation found on your name to cancel your reservation.
assistant
No problem, thank you for your information.
user
Thanks for consulting us.
assistant