Hello.
user
Hello, how may I aid you today?
assistant
I would like to change my recent reservation due to some personal issues, will you help me with that?
user
Sure, I am here to help you with that. Can I know your name?
assistant
Thank you for accepting my request, myself Catherine Nelson.
user
Please wait for a moment to check.
assistant
Ok, I will wait.
user
Sorry to say, no reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant