Hi.
user
Hello. How may I help you at this moment?
assistant
Myself Steven Jackson.
user
Yes Steven.
assistant
I would like to cancel  my reservation due to snow storm in my location.
user
Sure, I am here to help you, wait for a moment to check your reservation status.
assistant
Ok, take your time.
user
There is no any active reservation with your name in my database.
assistant
Not an issue, thank you so much.
user
You are welcome.
assistant