Hello.
user
Hello. How can I help you for the day?
assistant
I would like to cancel my recent reservation due to some personal issues, will you help me with that?
user
Sure, I will help you with that. May I know your name please?
assistant
Thank you for accepting my request. Myself Edward Lopez.
user
Please wait for a moment.
assistant
Sure, I will wait.
user
Thank you for waiting. There is no active reservation found on your name in our database to cancel.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us, have a great day.
assistant