Hello.
user
Hello.
assistant
I am Brain Wright.
user
 How can I aid you?
assistant
Please help me to change an existing reservation due to sudden demise of my great grand mother.
user
Ok, please wait I will revert you in a moment.
assistant
Ok.
user
 Sorry, no reservation was found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
 Thank you for availing us.
assistant