Hello, Nicholas Young here.
user
Hello, how may I serve you for the day?
assistant
Due to some weather issue, I need to cancel my existing reservation. Please help me with that.
user
Unfortunately, there is no reservation to be cancelled has been found on your name. Sorry for the trouble.
assistant
Ok, no problem at all. Thanks for the information.
user
Thanks for opting us. Hope to serve you better next time.
assistant