Hello.
user
Hello, how may I aid you now?
assistant
I want to change my existing reservation due to sudden postpone of my trip. Can you help me with that?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your name please?
assistant
I am Ashley Wilson.
user
Please wait for a moment.
assistant
Sure.
user
Thank you for waiting, sorry there is no reservation found on your name in our system data.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant