Hello.
user
Hello, how can I guide you for today?
assistant
I am Emma Smith. Due to bad weather condition in my city, I am planning to change my reservation. Can you help me?
user
Please give me a minute, I will find your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name.
assistant
It's fine. Anyway, thank you for your help.
user
Thank you for availing us.
assistant