Hi.
user
Hello. How may I aid you?
assistant
I want to change my existing reservation, can you help me?
user
Sure, I am here to help you out with that.
assistant
Thank you for accepting my request.
user
May I know your name please?
assistant
Myself Karen Thompson.
user
Ok, please be on hold, let me check your reservation status.
assistant
Sure, I will wait for your response.
user
Sorry, there is no reservation found on your name in our records.
assistant
That's ok, no problem may be it might went wrong while booking due to server issues. Thank you for the information.
user
Thank you for approaching us.
assistant