Hello. Sharon Jones here.
user
Hello, how can I render you today?
assistant
Due to sudden health issue, I am not able to travel in a flight on those date that I want to travel. So, I would like to change my reservation. Can you please help me out with that?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait a moment.
assistant
Sure, take your time.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you for choosing us.
assistant
Welcome.
user