Hello.
user
Hello. How can I help you?
assistant
Owning to an emergency, I want to cancel my recent reservation. Can you help me?
user
 Just a moment please.
assistant
Sure.
user
may I know your name please?
assistant
Sure, I am Linda Harris.
user
I am sorry no reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant