Hi.
user
Hello.
assistant
I am Nicholas Young.
user
How can I assist you?
assistant
Owing to an emergency, I need to cancel my existing reservation. Can you please help me with that?
user
Yes, I will aid you with that. May I know if you can wait a moment if you don't mind because I need to check in the records?
assistant
Sure, I will wait for your response.
user
Thank you for waiting, there is no reservation been found on your name to cancel.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for choosing our agency.
assistant