Hello.
user
Hello, good evening. What kind of help you are expecting from me?
assistant
I have heard that there is a weather change on the day I did my flight booking. So, I don't want to take any risk with my journey.
user
May I know you want to cancel or change reservation?
assistant
I am willing to cancel my reservation which was done on the name of Emma Phillips.
user
Ok, wait a moment I will get back to you. Sorry Emma, there is no reservation found on your name.
assistant
It's ok no issue. Thank you for your services.
user
You are welcome.
assistant