Hi.
user
Hello, how can I help you today?
assistant
I am Margaret Lee. Owing an emergency want to cancel my reservation, can you help me with it please?
user
Sure, we will help you. Just wait a moment, I will check and let you know.
assistant
Ok.
user
Margaret, there is no reservation on your name to cancel.
assistant
That's fine, thank you for the response.
user
Thank you for reaching our service.
assistant