Hello, I am Carol Thompson.
user
Hello, how can I assist you?
assistant
I need to change my recent existing reservation due to postpone of my marriage. Could you please help me in doing that?
user
Sure Carol, please wait a moment.
assistant
Sure.
user
Sorry to say that, there is no reservation found on your name.
assistant
No problem, thank you for your information.
user
Thank you for approaching us.
assistant