Hello.
user
Hello, how may I aid you today from my end?
assistant
Due to some health issue, I want to change my existing reservation. Can you please help me with this?
user
Sure, I am here to help you out. Please provide me your name to the reservation status.
assistant
Sure, I am Andrew Williams.
user
Sorry Andrew Williams, there is no active reservation on your name in our database.
assistant
Ok, Thank you for providing information.
user
Thank you for reaching us.
assistant