Hello.
user
Hello. How may I assist you?
assistant
I need to change my travel dates in the previous ticket because the event which is planned was postponed. Can you please help me in changing the details?
user
Sure, I will help you. May I know your name please to check your reservation status?
assistant
Thank you for accepting my request. My name is Richard Edwards.
user
Please wait a moment, Richard.
assistant
Sure, I will wait for your response.
user
Richard, no reservation has been found on your name in our records.
assistant
It's ok, not a problem with that one. Thank you for searching my previous reservation status.
user
Thank you for choosing our agency.
assistant
You are welcome.
user