Hello, I am Emily Jones.
user
Hello, how may I serve you today?
assistant
Do to bad weather condition, I want change my reservation. Can you help me out with it.
user
Please wait a moment, I will check and get back to you.
assistant
Sure.
user
Sorry to notify that there is no reservation found on your name.
assistant
OK, no issues.
user
Thank you for reaching us.
assistant
Thank you, for the information.
user