Hello.
user
Hello, How exactly I can serve you the best today?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
Thank you and my name is Jonathan Martinez.
user
Ok, please wait for a while.
assistant
Sure.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
It's ok, no issue. Thank you.
user
Thanks for reaching us, wish you a nice day.
assistant