Hello.
user
Hello, may I have your name please?
assistant
Sure, I am Robert Harris from Seattle.
user
May I know what kind of service are you expecting from us?
assistant
Actually, I made a reservation earlier to undergo a small surgery this month to remove the stones in my Kidney but my appointment got changed to some other dates. Will you help me in changing my reservation?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait for a minute to check the status of your reservation.
assistant
Sure.
user
Thanks for your patience, we are sorry to say that no active reservation was found on your name.
assistant
No problem, thanks for your prompt response.
user
Thank you for approaching us.
assistant