Hi, Gregory Perez here.
user
Hello, how may I help you?
assistant
Owing to an emergency, my business conference got postponed. So I request you to change my existing reservation.
user
Sure, please wait for a while.
assistant
Sure.
user
Thank you for your time, sorry no reservation found on your name.
assistant
Ok, no issues at all. Thank you for your assistance.
user
Thank you for choosing us.
assistant