Hello,.
user
Hello. How can I assist you?
assistant
Due to sudden demise of my grand father I want to cancel my reservation. Could you help me in cancelling my reservation?
user
Ok, sure I am here to help you. Can you please tell me your name?
assistant
Thank you, I am James Wilson.
user
Sorry, no reservation found on your name in my database.
assistant
Ok, not a problem/. Thank you for quick response.
user
Most welcome.
assistant