Hello.
user
Hello. How can I assist you?
assistant
Due to sudden change in my trip to another location, I would like to do some changes in existing my reservation. Can you please help me out?
user
Sure, please help me with your name to check.
assistant
My name is Betty Gonzalez.
user
Please wait for a while.
assistant
Sure.
user
Sorry, I did not find any reservation by your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant