Hello.
user
Hello, how can I be your helping hand today?
assistant
Can you please help me to cancel my recent reservation?
user
 Sure, may I know your good name?
assistant
Sure, I am Joseph Allen.
user
Ok, please wait for a minute.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for choosing us.
assistant