Hello.
user
Hello, how can I help you today?
assistant
Owing to an emergency, I want to cancel my reservation. Can you help me out?
user
Can you please tell us your name, so that we can check your reservation status in our website?
assistant
Sure, my name is Gary Walker.
user
Walker, please wait for a moment.
assistant
Sure.
user
Sorry Walker, I have not found any reservation by your name in our website.
assistant
That's ok, thank you for the information.
user
Thank you for choosing us and have a nice day.
assistant