Hello.
user
Hello.
assistant
My name is Nicole Collins.
user
How can I assist you Nicole?
assistant
I want to cancel my reservation because my mother is not well, please can you help me?
user
Please hold on for a moment, let me check.
assistant
Sure.
user
Your reservation has been cancelled successfully.
assistant
Thank you for cancelling my reservation.
user
It's my pleasure, have a great day.
assistant