Hello.
user
Hello, how may I assist you today?
assistant
I want to change my existing reservation which I have done already a month ago, as my exams got postponed. Can you please help me out with it?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
Yes, my good name is Benjamin Wright.
user
Ok, please wait for a moment.
assistant
Ok, sure.
user
Sorry Wright, There is no reservation found as per your name.
assistant
Ok, no problem. Anyways, thank you for the information.
user
Thank you for reaching us with a query.
assistant