Hi.
user
Hello. How can I serve you?
assistant
Could you please help me to change an existing reservation as I need to update my travelling dates?
user
Sure, I can help you.
assistant
Thank you.
user
Can I know your name?
assistant
I made a reservation by this name Nichole Evans.
user
Please wait a while.
assistant
Sure.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant