Hi.
user
Hello, what can I do for you today?
assistant
 I made a reservation earlier this week to give a seminar, but my seminar has been postponed. Can you please help me in changing my reservation?
user
Sure, let me know your name to check for your reservation status?
assistant
Cynthia Harris here.
user
Please stand by.
assistant
Ok.
user
Sorry, no reservation found on your name in our portal to change it.
assistant
No issue, Thank you for the information.
user
Thank you for contacting us.
assistant