Hi.
user
Hello, how can I guide you for today?
assistant
I am Barbara Miller, can you help me cancelling my recent reservation because I am unable to travel at this moment due to health issues?
user
My I know your name? May I know you name? Sorry, there is no reservation found under your name.
assistant
Oh! It's ok, no problem.
user
Thank you for contacting us.
assistant
Thank you for your services.
user