Hi.
user
Hello, how can I assist you today?
assistant
Can you please help to change my travelling dates in my existing reservation due to my trip got postpone?
user
Sure, we are mirthful to help you.
assistant
Thank you.
user
May I know your name?
assistant
I am Betty Hernandez.
user
Please stand by.
assistant
Sure.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for consulting us.
assistant