Hi. Lisa Perez here.
user
Hello. How can I aid you at this moment?
assistant
Can you cancel my flight ticket reservation? As my business trip got postponed to some other date.
user
Sure, I will help you with that.
assistant
Ok.
user
Please wait a moment, I will check your previous reservation status.
assistant
Ok, not a problem.
user
There is no previous reservation available under your name.
assistant
Thanks for your information.
user
Thank you for contacting us, have a nice day.
assistant