Hi.
user
Hello, how may I assist you?
assistant
Owing to emergency, I need to change my recent reservation. Please help me in that.
user
Sure, may I know your good name please?
assistant
My name is Carol Parker.
user
Please wait for a moment.
assistant
Ok.
user
Sorry, there is no reservation found on your name in our database to change.
assistant
No problem, thanks for your information.
user
You are welcome.
assistant