Hello.
user
Hello, how may I serve you at this moment?
assistant
My name is Emma Smith. Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I will help you. Please wait for a moment.
assistant
Thank you, I will wait for your response.
user
Sorry, there is no reservation existing on your name.
assistant
That's ok, thank you for checking.
user
You are welcome, have a nice day.
assistant