Hello.
user
Hello, how may I help you?
assistant
My holiday vacation has been postponed, can you please help me for changing the existing reservation?
user
Sure, may I know your good name for further process?
assistant
Sure, my name is Kimberly Jackson.
user
Please, hold on.
assistant
Sure.
user
No reservation found on your name.
assistant
No problem, thank you for your information.
user
Thank you for choosing us, have a nice day.
assistant