Hello.
user
Hello, how can I assist you today?
assistant
I would like to cancel my recent reservation due to some personal issues, will you help me with that?
user
Sure, we are here to help you. May I know your name please?
assistant
Thank you for accepting my request.
user
Please wait for a while.
assistant
Myself Joseph Taylor.
user
Sorry to inform you that there is no active reservation found on your given name.
assistant
Ok, not an issue. Thank you for your information.
user
Thanks for contacting us.
assistant