Hello.
user
Hello. What service you are expecting from us?
assistant
I am Margaret Campbell. I want to cancel my reservation because my wife is sick, so I want to cancel my trip.
user
Sure, I will help you.
assistant
Thank you.
user
Please give me a minute to check.
assistant
Ok.
user
Sorry, no reservation found on your name to cancel.
assistant
That's ok, thank you for your information.
user
Thank you for approaching us.
assistant