Hello.
user
Hello, how may I help you?
assistant
Can you please help me in cancelling my recent reservation?
user
Sure, may I know your name please?
assistant
I am Shirley Anderson.
user
Wait a while, kindly. Thank you for waiting, there is no reservation found for the user name in our data base to cancel your previous booking.
assistant
Its ok, thank you.
user
Thank you for reaching us.
assistant