Hello.
user
Hello, how may I help you?
assistant
Can you please help me to cancel my reservation due to bad weather conditions at my place?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, I am Shirley Walker.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Not a problem, thank you.
user
Thanks for contacting us.
assistant