Hello.
user
Hello, how can I assist you?
assistant
I want to change my existing reservation, can you please help me with this?
user
Sure, may I know your name?
assistant
I am Jennifer Smith.
user
Please wait a second.
assistant
Sure.
user
Sorry, No reservation found on your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for opting us.
assistant