Hello.
user
Hello. How may I help you?
assistant
I have reserved a flight ticket to enjoy my holidays but now I have to cancel the ticket, can you help me?
user
Sure, may I know your name?
assistant
My name is Michelle Miller.
user
Please wait for a moment to check your details.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Ok, that's fine, I can check it later, thank you for your help.
user
Thank you for choosing us, have a nice day.
assistant
Welcome.
user