Hello.
user
Hello, how can I aid you today?
assistant
I need to modify my reservation as I have met with an accident last week. So, can you help me with that?
user
Sure, I am here to help you.
assistant
Thanks for your concern.
user
May I know your name?
assistant
Sure, my name is Donald Turner.
user
Please wait.
assistant
Sure.
user
There is no reservation found under your name to change.
assistant
Oh! It might not booked at the time of booking. Anyways thank you for the information.
user
Thank you for opting us.
assistant