Hello.
user
Hello, how may I amend you today?
assistant
I want to cancel my recent reservation, due to ongoing tornado at my destination. Can you please help me to cancel my reservation?
user
Sure, we are here to help you to cancel your reservation. May I know your name, to check with the reservation list?
assistant
Sure, I am Betty Turner.
user
Thanks for your name. Please wait for couple of minutes, to check the present status of your reservation.
assistant
Sure, I will wait.
user
Thanks for your time, we found a reservation on your name and it is cancelled successfully. The refunded amount will be credited in your bank account within four working days.
assistant
Ok, Thank you for your service.
user
Thank you for consulting our agency.
assistant