Hello.
user
Hello, how may I assist you?
assistant
 I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
user
Sure, may I know your good name please?
assistant
Ryan Robinson here.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
No problem, Thanks for the information.
user
Thank you for approaching us.
assistant