Hello.
user
Hello. How can I assist you today?
assistant
Myself Carolyn Thompson. Due to some reasons my trip has been postponed, so I want change my existing reservation. can you please help me?
user
Ok, please give me a moment.
assistant
Ok.
user
Unfortunately, there is no reservation found under your name.
assistant
Oh it's ok. Thank you for your service.
user
Welcome, have a great day.
assistant