Hi.
user
Hello, how may I help you now?
assistant
 I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me with that?
user
Sure, I am here to assist you. May I know your name please?
assistant
Thank you. I am Jonathan Adams.
user
Please wait for a while to check the status of your reservation.
assistant
Sure.
user
Thanks for your time, we found a reservation on your name and it is cancelled successfully.
assistant
Thanks for the assistance.
user
Thank you for choosing us.
assistant