Hello.
user
Hello. How can I assist you today?
assistant
I want to change my existing reservation due to bad weather condition, can you please help me with that?
user
Sure, may I know your name to check for the previous reservation?
assistant
My name is Melissa Thompson.
user
Please allow me a moment.
assistant
Sure.
user
There is no reservation found under your name in our data base.
assistant
Not an issue, thank you.
user
Thank you for reaching us.
assistant