Hello.
user
Hello, how may I assist you?
assistant
I would like to cancel my existing reservation as I have to attend a meeting on my journey date. Can you help me?
user
Sure, I am delighted to help you. May I know your good name please?
assistant
My name is Stephen Young.
user
Sorry to inform you that there is no reservation found on your name to cancel.
assistant
I guess I have cancelled it before. Anyways, thank you for the information.
user
Thank you for contacting us.
assistant