Hello. My name is Samuel Collins.
user
Hello. How may I help you?
assistant
I have to my cancel flight ticket due to attending of birthday event on the same day, can you please cancel my flight ticket?
user
Sure, I am here to help you.
assistant
Thank you.
user
Can you please wait a minute?
assistant
Sure, take your time.
user
Sorry to inform you, there is no reservation found with your name in our database.
assistant
It's ok, thank you for searching my previous reservation.
user
You are welcome. Thank you for reaching us.
assistant