Hello.
user
Hello, how can I assist you?
assistant
Myself Donna Collins. Due to some urgent work, I am going to cancel my reservation. Can you please help me in cancelling the reservation?
user
Sure, I am here to help you. Please wait, I will check your reservation status and let you know.
assistant
Sure, I will wait for your response.
user
Sorry Collins, I did not find any reservation under your name in our database.
assistant
Not a big deal, anyhow thank you very much for your service.
user
You are welcome and thank you for choosing us.
assistant