Hi.
user
Hello, how can I aid you?
assistant
Matthew Baker here. I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
user
Sure, give me a minute for checking.
assistant
Ok.
user
Sorry, there is no active reservation found under your name.
assistant
That's ok, thank you for your help.
user
Thank you for opting us.
assistant