Hello.
user
Hello, how can I help you the best today?
assistant
I am Laura Adams.
user
OK.
assistant
I am planning to change an existing reservation, due to some urgent work. Can you please change my reservation?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
Please wait a moment.
assistant
Sure.
user
Sorry, we did not find any active reservation on your name to change.
assistant
That's fine, thank you for your service.
user
Thanks for reaching us, have a great day.
assistant