Hello.
user
Hello. How can I help you today?
assistant
I will be cancelling my reservation as my business trip got cancelled, can you help me with it?
user
Can I know your name please for checking your reservation details in our website?
assistant
Myself Patrica Moore.
user
Please wait for a moment.
assistant
Sure, take your time.
user
Sorry Moore, I have not found any reservation under your name in our database.
assistant
Ok, no issues with it. Thank you for helping me.
user
Thank you for contacting us and have a nice day.
assistant
You are most welcome.
user