Hi.
user
Hello. How may I assist you?
assistant
I want to cancel my recent reservation due to an emergency, can you please help me?
user
Sure, I am here to help you with your concern.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, my name is Matthew Edwards here.
user
Please wait a moment.
assistant
Sure, I will wait.
user
Matthew Edwards, no reservation has been found on your name in our database.
assistant
Ok, not an issue.Thank you for your information.
user
Thank you for choosing us.
assistant