Hello.
user
Hello, how may I aid you?
assistant
I have to change my travelling dates in my previous reservation due to my planned event got postponed to another dates. Can you please help me with that?
user
Sure, I am glad to help you. May I know your name?
assistant
Thank you. Myself Anna Scott.
user
Sorry Anna Scott, no reservation is available by your name.
assistant
No, I got a mail also regarding my booking. So please check once again with my name.
user
Please re-check your mail, we could not find any reservation.
assistant
Oh! May be it got cancelled unfortunately. Anyway, thank you for your time.
user
Thank you for choosing us.
assistant
Most welcome.
user