Hi.
user
Hello. How can I help you?
assistant
I would like to cancel my reservation, can you help me?
user
Sure, I'm here to help you always. Can you please provide me the name on which you have done your previous reservation?
assistant
Sure, my name is Pamela Thompson.
user
Pamela, please wait for a while. I'll check your reservation status.
assistant
Ok, I will wait.
user
Thank you for waiting. There is no reservation found active under your name to do cancellation.
assistant
No problem, thank you so much.
user
You are welcome, thank you for choosing us.
assistant