Hello.
user
Hello, how can I help you?
assistant
I want to change my existing reservation due to heavy rainfall, can you please help me with that?
user
Sure, can you provide me your name?
assistant
My name is Samuel White.
user
Give me a moment.
assistant
Sure.
user
Samuel White. I regret to inform that there is no reservation by your name.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant