Hello. I am Jessica Hill.
user
Hello, how may I help you?
assistant
I want to cancel my trip due to an emergency. Can you help me to cancel my existing ticket?
user
Sure, please wait for a moment to check your details.
assistant
Please wait for a while.
user
Sorry to say, no reservation is found on your name.
assistant
No issues. Thank you for checking.
user
Thank you for reaching us, have a nice day.
assistant
You are welcome.
user