Hello.
user
Hello, how may I assist you now?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Ok, please mention your name to check with your previous booking for a moment.
assistant
My name is Susan Clark.
user
Ok, give me a moment to check with availability for you.
assistant
Sure, take your time.
user
I am very apologetic to inform you this news, but there is no active reservation found by your name in our agency database.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant