Hi.
user
Hello.
assistant
I am Rachel Brown.
user
How may I assist you today?
assistant
I need to cancel my reservation as my project got ramp down. Can you help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
That's ok, thanks for your response.
user
Thank you for reaching us.
assistant