Hello,.
user
Hello, how can I assist you?
assistant
 I am doing a new project to submit in Innovation Festival, but my project went wrong. So, I will not attend that event. Can you cancel my ticket?
user
Sure, may I know your name?
assistant
Andrew Phillips, is my name.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Oh! Maybe it does not reserved here. Anyway, thanks for your effort.
user
Thank you for choosing us.
assistant