Hello. Myself Emily Miller.
user
Hello, how may I assist you at present?
assistant
I need to cancel my active reservation, can you please help me out?
user
Sure, we are here to help you with cancellation. Please wait for a moment.
assistant
Please take your time.
user
Thanks for your time, there was no reservation found on your name to cancel it.
assistant
That's ok, thank you for searching the details.
user
Thank you for reaching us.
assistant