Hello.
user
Hello, how may I guide you?
assistant
Can you please help me in cancelling my reservation? Ok, my name is Emma Johnson.
user
Sure, can I know your name? Please hold on for a moment while I check for any active reservations.
assistant
Sure, take your time.
user
I am sorry, there are no existing reservations with your name.
assistant
No issues, thank you for the help.
user
Thank you, have a good day.
assistant