Hello.
user
Hello, how can I help you today?
assistant
Due to sudden demise of my Great grandfather, I want to cancel my reservation. Can you please help me with this?
user
Sure, please provide the name on which you have booked your ticket?
assistant
Sure, I am David Hill.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, there was no reservation found on your name.
assistant
Ok, Thank you for your help.
user
Thank you for opting us.
assistant