Hello, I am Frank Allen.
user
Hello, how may I provide assistance to you?
assistant
I have planned to visit Austin but due to heavy snowfall, I want to cancel my reservation. Can you please assist me in cancellation?
user
Sure, we are here to assist you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
Thank you for waiting. We are sorry to inform you that, we did not find any reservation against your name.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant