Hi.
user
Hello. How can I assist you today?
assistant
Owing to an emergency I had to request for this change reservation.
user
Ok, can I know your name please?
assistant
My name is Deborah Phillips.
user
Please wait.
assistant
Sure.
user
Sorry, there is no active reservation found on your name to change.
assistant
Thank you.
user
Thank you for connecting with us.
assistant