Hello.
user
Hello, how can I assist you today?
assistant
I am Katherine Jackson. I would like to cancel my reservation as I am leaving for hometown, can you please help me out?
user
Yes, please wait a moment I will check. Thank you for waiting.
assistant
It's my pleasure.
user
Sorry, there is no flight ticket been reserved on your name to cancel. Thank you for choosing our agency.
assistant
Ok no problem, thank you for your services.
user