Hello.
user
Hello. How can I serve you today?
assistant
Joshua Campbell here, due to sudden changes my exams has been postponed. I want to alter my reservation. Can you please help me with it?
user
Sure. Please, wait for a while.
assistant
Ok.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Not an issue, thank you.
user
Thank you for choosing us.
assistant