Hello.
user
Hello, how may I help you today?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, may I know your good name please?
assistant
I am Steven Miller.
user
Please wait a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant