Hello.
user
Hello, how may I assist you?
assistant
I have done reservation last week but I would like to change it right now. Can you help me out of it?
user
Sure, may I know your name please to change your reservation?
assistant
I am Michelle Thomas.
user
Sorry Michelle, there is no reservation found on your name.
assistant
Ok, thank you for the information.
user
Thank you, for contacting us.
assistant