Hello.
user
Hello, how may I aid you?
assistant
I would like to cancel my reservation as I am leaving for delegates meet, can you please help me out?
user
Sure, may I know your name to cancel the ticket?
assistant
Brenda Rodriguez here.
user
Wait a while, kindly.
assistant
Sure.
user
 Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
Ok no problem, thank you for your services.
user
Thank you for opting us.
assistant