Hello.
user
Hello, how can I serve you?
assistant
I am Debra Mitchell. My family tour trip got postponed, so I want to cancel my reservation.
user
Ok. I will help you. Please wait for a while, I will check your reservation.
assistant
Sure.
user
Thank you for waiting, there is no reservation found on your name.
assistant
Not an issue. Thank you.
user
Thank you for approaching us.
assistant