Hello.
user
Hello, how may I help you?
assistant
The event which I am planning to attend has been postponed. Can you please change my existing reservation?
user
Sure, may I know your name please to check your reservation status?
assistant
My name is Michael Adams.
user
Adams, no reservation has been found on your name in our database.
assistant
Ok, thank you for your information.
user
Thank you for choosing us.
assistant