Hi.
user
Hello.
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I will help you. Let me know your name for checking your reservation status.
assistant
Myself Paul White.
user
White, I did not find any reservation under your name in our database.
assistant
No problem, thanks for checking.
user
You are welcome and thank you for contacting us.
assistant