Hello.
user
Hello, how may I assist you?
assistant
I want to cancel my ticket due to thunder storm in my place.
user
Sure, I am gleeful to help you out. Please provide me your name to check the previous reservation on your name.
assistant
Nancy Edwards here.
user
Sorry Nancy, there is active reservation on your name in our data base.
assistant
No problem, thank you.
user
Thank you for reaching us Nancy.
assistant