Hello.
user
Hello.
assistant
I am Ruth Lopez.
user
How may I help you?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Please wait for a moment.
assistant
Sure, I will wait for your response.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for reaching us.
assistant