Hi.
user
Hello, how may I aid you today?
assistant
I am Kenneth Phillips. Can you help me to change my reservation?
user
Sure Kenneth Phillips, I am gleeful to help you out. Please allow me a moment to check the previous reservation on your name.
assistant
Sure, take your time.
user
Sorry Kenneth Phillips, there is no active reservation on your name in our database.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant