Hello.
user
Hello, how may I assist you today?
assistant
 I would like to cancel my recent reservation because my health condition was not good, Can you help me?
user
Sure, may I know your good name?
assistant
Sandra Campbell here.
user
Please wait a moment.
assistant
Ok.
user
Sorry, no reservation found on your name.
assistant
No problem, Thanks for the information.
user
Thank you.
assistant