Hi.
user
Hello, how may I aid you today?
assistant
Can you help me to cancel my reservation? Because my cricket match is cancelled.
user
Sure, I am here to help you with this. May I know your name please?
assistant
Sure, my name is Betty Smith. Please check my reservation details under my name.
user
Please wait for a mean while.
assistant
Ok.
user
Sorry Betty, there is no active reservation found on your name to cancel it in your database.
assistant
That's fine, thank you for your information.
user
You are welcome.
assistant