Hi.
user
Hello, how can I help you?
assistant
I need to change my existing reservation, can you please help me with that?
user
Sure, may I know your name please?
assistant
Carol Thomas here.
user
Please wait while I fetch your current reservation with us.
assistant
Sure.
user
Sorry, there is no reservation found for you.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching us.
assistant