Hello.
user
Hello, how can I aid you?
assistant
I would like to cancel my recent reservation, will you help me with that?
user
Sure, I can help you with that. May I know your good name please?
assistant
Thank you for accepting my request, myself Samantha Wright.
user
Please wait for a while.
assistant
Sure, I will wait.
user
There is no active reservation found under your name to do cancellation.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant