Hello.
user
Hello. How can I help you today?
assistant
I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
user
May I know your name to check for the previous reservation?
assistant
My name is Betty Young.
user
Please allow me a moment.
assistant
Sure.
user
Betty Young, there is no reservation found under your name.
assistant
It's ok, thank you for your help.
user
You are welcome. Thank you for contacting us.
assistant