Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
user
May I know your name? Ok, please wait a minute.
assistant
Myself Kimberly Roberts.
user
Sorry, there is no active reservation found under your name.
assistant
It's ok, thank you.
user
Most welcome.
assistant