Hi.
user
Hello. How may I assist you?
assistant
Can you please help me to cancel my reservation as my trip got cancelled?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please to check your reservation status?
assistant
I am Dorothy Adams.
user
Please hold on a moment.
assistant
Sure, take your time.
user
Dorothy Adams, no reservation has been found on your name in our database.
assistant
That's ok, thank you for your service.
user
Thank you for choosing us.
assistant