Hello.
user
Hello, how may I help you?
assistant
Can you please help me with my flight ticket cancellation process?
user
Sure, can I know your name?
assistant
Thank you and my name is Nancy Jackson.
user
Please hold on a moment.
assistant
Sure.
user
Sorry, there is no reservation found on given name.
assistant
Not a problem with that one, thank you for checking my reservation status.
user
Thank you for reaching us.
assistant