Hi.
user
Hello, how may I serve you at this moment?
assistant
I want to change my existing reservation owing to an emergency.
user
Sure, we are here to help you. May I know your name please?
assistant
My name is Joshua Jackson.
user
Ok, please be on hold.
assistant
Sure.
user
Sorry we could not find any reservation on your name in our database.
assistant
Thank you.
user
Thank you for choosing us.
assistant