Hi.
user
Hello, how can I help you today?
assistant
Due to sudden demise of my uncle, I just want to cancel my reservation. Can you help me out?
user
Sure, may I know your name?
assistant
Sure, I am Carolyn Wright.
user
Ok, please wait a moment.
assistant
Ok.
user
Sorry to say, no reservation found with your name.
assistant
No problem, thank you.
user
Thanks for reaching us.
assistant