Hello.
user
Hello. How may I help you?
assistant
Please cancel my recent reservation due to some health issues?
user
May I know your name please to check the status of your reservation?
assistant
Sure, I am Ronald Thompson.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant