Hi, I am William Davis.
user
Hello, how can I assist you today?
assistant
Due to heavy snowfall, I want to change my existing reservation. Can you please help me with that?
user
Sure, please wait a moment I will check the reservation on your name and get back to you.
assistant
OK.
user
Sorry to notify you we. There is no reservation found on your name.
assistant
Ok, thanks for your great response.
user
Thank you.
assistant