Hello.
user
Hello, how can I aid you today?
assistant
I want to change my existing reservation due to sudden change in my exams schedule. Can you please help me with this?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name?
assistant
Sure, I am Barbara Smith.
user
There is no reservation found under your name to change.
assistant
Ok, not an issue. Thank you for checking.
user
Thank you for opting us.
assistant