Hello.
user
Hello, how may I assist you now?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
May I know your name to check with booking?
assistant
Sure, I am Susan White.
user
There is a reservation by your name, can I cancel it?
assistant
Sure, proceed it.
user
I have cancelled your booking.
assistant
Thank you for your service.
user
Thank you for choosing us.
assistant