Hi. I am Nancy Campbell.
user
Hello, how can I provide assistance to you?
assistant
Due to sudden demise of my great grandfather, I want to cancel my reservation. Can you please help me out?
user
Sure, we are here to aid you. Please hold on.
assistant
Ok.
user
Sorry, there is no reservation found with your name to cancel.
assistant
Ok, thanks for your response.
user
Thanks for contacting us, we hope to serve you again.
assistant