Hello.
user
Hello.
assistant
Myself Donna Thomas.
user
How can I assist you?
assistant
I need your small help in changing my reservation, can you please do that for me?
user
Sure Donna, please wait a moment.
assistant
Sure.
user
Sorry to say that, there is no reservation found on your name.
assistant
Not an issue, anyway thank you for checking.
user
Thank you for approaching us.
assistant