Hello.
user
Hello. How can I support you?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me out?
user
Sure, may I know your name please?
assistant
My name is Emma Collins.
user
Please give me a moment.
assistant
Ok, take your time.
user
We are sorry to inform you that there is no reservation found with your given name.
assistant
That's ok, thank you for checking.
user
Thank you.
assistant