Hello.
user
Hello, how can I help you?
assistant
I have reserved flight ticket but unfortunately my family was not accepting to travel particulate dates so, can you please help me to change my active reservation?
user
We are at your service, can you provide me your name please?
assistant
Sure, my name is Patrick Jones.
user
Please may I have your time?
assistant
Sure.
user
 Patrick Jones. I have checked with the system, sorry to say there is no reservation by your name.
assistant
That's ok, no problem. Anyway thank you for checking.
user
Thank you for reaching us.
assistant