Hello, I am Lisa Thompson.
user
Hello, how may I help you?
assistant
As my manager did not approve my leave, I would like to cancel my recent reservation.
user
Sure. Please hold on for a while, I will check the details.
assistant
Ok, take your time.
user
Sorry, there is no ticket existing on your name.
assistant
That's ok, thank you for checking.
user
Welcome. Thank you for reaching us.
assistant
Welcome.
user