Hello.
user
Hello, how may I aid you?
assistant
I need to change my previous flight ticket booking to attend an important meeting on those dates, can you please help me with changing?
user
Sure, please share your name to check your details.
assistant
Thank you and my name is Donna Evans.
user
Please wait for a moment.
assistant
Sure, take your time.
user
Sorry, no reservation found on your name in my database.
assistant
It's alright, not an issues with that one. Thank you for checking my reservation status and providing the information.
user
Thank you for reaching us.
assistant