Hello.
user
Hello. How may I help you today?
assistant
I want to cancel my reservation as I am unable to travel due to high fever, so please help me to cancel.
user
Sure, I will help you. Let me know your name, please.
assistant
Ok. I am Jeffrey Williams.
user
Please, wait for a while.
assistant
Sure.
user
Thanks for waiting, I could not find any reservation on your name.
assistant
No problem, thanks for your service.
user
Thank you for approaching us.
assistant