Hi.
user
Hello. How may I assist you today?
assistant
I am planning to change my reservation to another destination, so can you help me to change my reservation?
user
Sure, I am here to help you with that but I need your name to change that reservation.
assistant
Sure, my name is Nicholas Harris.
user
I could not find a flight with your name in our database.
assistant
That's ok, thank you for checking.
user
Welcome.
assistant