Hello. I am Samantha Hall.
user
Hello, how may I support you today?
assistant
I want to change my existing reservation due to postpone of my exams. Can you help me with that?
user
Sure, we are here to help you. Please wait for a minute.
assistant
Sure.
user
Thank you for waiting, there is no reservation found on your name.
assistant
No problem. Thank you.
user
Thank you for reaching us.
assistant