Hi.
user
Hello, how can I help you today?
assistant
Can you please change my recent reservation? As my planned trip has been postponed due to heavy rainfall.
user
Sure, may I know your name?
assistant
Sure, my name is Betty Anderson.
user
Please wait a moment.
assistant
Sure.
user
Sorry to say, no flights found with your name.
assistant
Oh! That's ok, thank you for giving the information anyways.
user
Thanks for reaching us.
assistant