Hello,.
user
Hello. How may I help you out?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, I will help you in changing the ticket. May I know your name please?
assistant
Myself, Matthew Perez.
user
Sorry, there are no reservations found.
assistant
Ok, no issues. Thank you for your help.
user
Thank you for reaching us.
assistant