Hi.
user
Hello, how can I help you today?
assistant
I want to change my reservation due to my health issues, can you please help me with this?
user
Let me know your name to check your reservation?
assistant
I am Emma Nelson.
user
I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
Not an issue, thank you for the information.
user
Thank you for choosing us.
assistant