Hello.
user
Hello. How can I help you today?
assistant
I am Kimberly Gonzalez. I need to amend my reservation, can you help me out please?
user
Sure, I will help you.
assistant
Thank you.
user
Sorry, no reservation found on your name.
assistant
That's ok, no problem. Thank you for your information.
user
Welcome, have a nice day.
assistant