Hello.
user
Hello.
assistant
I want to cancel my reservation due to snow storm in my hometown.
user
Sure, I am happy to help you. Can you help me with your name please?
assistant
My name is Elizabeth Collins.
user
Collins, please wait. Let me check your reservation status.
assistant
Sure.
user
Collins, I have not found any reservation by your name in our database.
assistant
No problem, thank you.
user
Thank you for contacting us and have a nice day.
assistant