Hello,.
user
Hello, how can I aid you today?
assistant
I am Pamela Gonzalez. Will you be my helping hand in cancelling my ticket due my illness?
user
Sure.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Ok, no issue. Thank you for quick response.
user
Thank you.
assistant