Hello.
assistant
Hello.
user
How may I help you?
assistant
I am Kenneth Hernandez, want to alter my recent reservation due to some changes in my plan. Please help me out with that.
user
Sure, please wait a minute.
assistant
Ok, take your time.
user
Sorry Kenneth, there is no active reservation found under your name in our records.
assistant
It's ok, thank you for your help.
user
Most welcome.
assistant