Hello.
user
Hello, how may I help you?
assistant
I need to change my current reservation due to urgent meeting, can you help me with that?
user
Sure, can I know your name?
assistant
Thank you, I have reserved it on the name of Samantha Roberts.
user
Please hold on a moment.
assistant
Sure.
user
Sorry, there is no reservation found on given name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you for reaching us.
assistant
Welcome.
user