Hi.
user
Hello. How may I assist you today?
assistant
I want to cancel my recent reservation due to my health problem, so can you please help me in cancellation?
user
Please wait a moment.
assistant
Please check the reservation on the name of Michelle Carter.
user
Sorry, there are no active reservations on your given name to cancel.
assistant
Not a problem, thank you.
user
Thank you for reaching our service.
assistant