Hello.
user
Hello, how may I aid you?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me with that?
user
Sure, we are here to assist you. To check with the reservation, May I know your name?
assistant
Sure, my name is Barbara Carter.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thank you for your time, No reservation was found on your name.
assistant
Ok, not an issue. Thanks for your response.
user
Thank you for reaching us.
assistant