Hello, Cynthia Martin is my name.
user
Hello, how can I assist you?
assistant
Actually I made a reservation earlier to go for a trip with my friends. But due to heavy work in office, I want to change the reservation.
user
Sure, please wait a moment.
assistant
Ok, I will wait.
user
Thanks for waiting.
assistant
Fine.
user
Sorry, there was no reservation found on your name.
assistant
No problem, thank you.
user
Thank you for choosing us.
assistant