Helloi.
user
Hello.
assistant
I am Doona Moore.
user
How may I aid you today?
assistant
I want to change my reservation, due to financial issues, can you help me?
user
I will help you with that. Please wait for a minute, I will check it.
assistant
Sure.
user
I am sorry to say that there is no reservation found under your name.
assistant
It's ok, thank you for your information.
user
Thank you for contacting us, have a great day.
assistant