Hi.
user
Hello. How may I help you?
assistant
My friend told me to cancel his reservation as he is unwell. Can you please help me to cancel his reservation?
user
Sure, can you help me out with your friend name to cancel reservation?
assistant
Sure, his name is Jerry Turner.
user
Sorry, there is no any active reservation found for this search.
assistant
No problem, thank you for checking.
user
Thank you for reaching us, have a nice day.
assistant