Hello.
user
Hello. How can I help you today?
assistant
Shirley Thompson here.
user
Yes Shirley.
assistant
Due to heavy rains at my location, I'm unable to catch the flight. Can you please change my recent reservation?
user
Thompson, please hold on for a moment to check your reservation status.
assistant
Sure, carry on.
user
Thompson, I could not find any reservation with your name to change your reservation.
assistant
Oh! may be I did a wrong booking. That's ok, thank you for your information.
user
It's my pleasure. Have a nice day.
assistant