Hello.
user
Hello. Welcome to Abc airline agency. How can I assist you today?
assistant
Actually my IETLS examination is cancelled so that I want to cancel my recent reservation, can you help me?
user
Sure, may I know your name please?
assistant
Sure, please check the reservation on the name of Linda Perez.
user
Unfortunately, there is no reservation found under your name.
assistant
Ok, no problem. Anyway's thank you for your information.
user
Welcome, have a great day.
assistant