Hi, I am Brenda Adams.
user
Hello, how can I render you today?
assistant
Owing to an emergency, my planned trip to Denver got postponed. So I want you to change my existing reservation.
user
Sure, I will help you with that. Please wait a moment.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
Ok, no worries at all. Thank you for your kind service.
user
Thank you for choosing us.
assistant