Hello, I am Carol Smith.
user
Hello, How best can I assist you the day?
assistant
I just want to cancel my recent reservation, my trip has been cancelled due to some urgent work. Can you please help me/.
user
Sure, I will help you with that. Ok, please be on hold.
assistant
Sure.
user
There is no active reservation on your name, to cancel it.
assistant
Ok, no issues. Thank you for your information.
user
Thanks for reaching us.
assistant