Hello. I am Andrew Johnson.
user
Hello, how may I assist you at present?
assistant
Due to an emergency case, I have to cancel my family trip. Can you please help me in flight ticket cancellation process?
user
Sure, we are here to help you with cancellation. Please wait for a while.
assistant
Thank you and I can wait for your reply.
user
Thanks for waiting, there was no active reservation on your name to cancel it.
assistant
No issues with that one, thank you for your immediate response and providing the information.
user
Thank you for connecting with us.
assistant