Hello.
user
Hello. How can I assist you?
assistant
Actually my family members planned for the tour, but my grandmother's health is not good, so we have decided to postpone the tour. Can you help me to change my reservation?
user
That's sad to hear. Please give me a minute. Can I know your name for checking the details?
assistant
My previous reservation is with name Katherine Phillips.
user
Sorry Phillips, there is no reservation on your name.
assistant
It's ok, no issues.
user
Ok.
assistant
Thank you for the information.
user
You are welcome.
assistant