Hello.
user
Hello. How can I address you?
assistant
I  made a reservation earlier to visit Phoenix in direct flight but now I want to travel in connecting flight. can you help me in changing my reservation?
user
Sure, We are here to help you.
assistant
Thank you.
user
May I know your name to trace your details?
assistant
I am Carolyn Edwards.
user
 Sorry, we couldn't find a reservation on your name to change.
assistant
Ok, no problem. Thank for your information.
user
Thank you for choosing us.
assistant