Hi.
user
Hello, how can I assist you?
assistant
I want to change my existing reservation due to my health issues, can you please help me with this?
user
Sure, may I know your name?
assistant
My name is Pamela Moore.
user
Please wait a second.
assistant
Sure.
user
Sorry, no reservation found on your name.
assistant
No problem, thank you for checking.
user
Thank you for opting us.
assistant