Hello.
user
Hello, do you need any help from us?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, could I have your name please?
assistant
Christopher Nelson here.
user
Ok, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
No problem, Thanks for the information.
user
You are welcome.
assistant