Hello.
user
Hello, how may I aid you today?
assistant
Betty Collins here. I am looking to change my reservation. Can you please help me out with that?
user
Sure, please wait for a moment.
assistant
Thank you, take your time.
user
Thanks for waiting, there was no reservation found on your name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you for choosing us.
assistant