Hello.
user
Hello, how can I help you today?
assistant
Owing to an emergency I want to change my existing reservation, can you help me with that?
user
Sure, please let me know your name to find your current reservation.
assistant
Myself Eric Thomas.
user
Can you please stay connected for a while?
assistant
Sure.
user
I am sorry to inform you that we didn't find any reservation on your name.
assistant
No problem, thank you for your information.
user
Thank you.
assistant