Hello.
user
Hello, how may I assist you?
assistant
Owing to an emergency, I need to cancel my flight ticket booking. Can you please help me with that one?
user
Sure, may I know your good name please?
assistant
Thank you and my name is Joshua Johnson.
user
Please wait for a moment.
assistant
Sure, I can wait for your response.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
Not a problem with that one, thank you for checking my previous reservation status.
user
Thank you for approaching us.
assistant
Welcome.
user