Hello.
user
hello. How can I assist you?
assistant
I want to cancel my recent reservation, can you please help me with this?
user
Can I know your name to check for the reservation records?
assistant
My name is Larry Lewis.
user
Ok, thank you for waiting.
assistant
Ok.
user
Sorry as per your concern I can not cancel the reservation because the name you have mention is not found.
assistant
No problem, thanks for your information.
user
Thank you for choosing our agency.
assistant