Hello.
user
Hello, how may I help you today?
assistant
My name is Scott Nelson and I want to cancel my reservation. Can you please help me?
user
Sure, may I know your name for the cancellation process?
assistant
Scott Nelson.
user
Your reservation found. Are you sure for this cancellation?
assistant
Yes, please proceed.
user
Your cancellation done from our end.
assistant
Thank you for the help.
user
Welcome, thank you for reaching us.
assistant