Hi.
user
Hello, how may I serve you?
assistant
I need to cancel my ticket due to my health issue, can you help me?
user
Sure, will you please let me know your name?
assistant
I am Elizabeth Wright.
user
Ok, let me check the reservation status and revert you.
assistant
Ok.
user
Thanks for waiting, there is no reservation found active under your name in our database.
assistant
That's ok. Thank you.
user
Thank you for choosing us.
assistant