Hi. I am Gary Hall.
user
Hello, how can I help you?
assistant
I need to cancel my recent reservation as my exams got postponed, Can you please help me with that?
user
Sure, we are here to help you. Please wait a moment, I will check your details and get back to you.
assistant
Sure.
user
Sorry for the inconvenience, there is no reservation found on your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for contacting us.
assistant