Hello.
user
Hello, how can I assist you?
assistant
As my tour got postponed due to heavy rain at our destination point, can you help me with changing my reservation?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your good name?
assistant
Sure, my name is Charles Brown.
user
Pleas wait for moment.
assistant
Sure.
user
Thanks for waiting, sorry there is no reservation found on your name.
assistant
Ok no problem, may be it was not reserved properly. Thank you for your information.
user
Thank you for reaching us, have a nice day.
assistant