Hi.
user
Hello.
assistant
I am Katherine Brown.
user
How may I help you?
assistant
Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?
user
Sure, please stand by.
assistant
Ok.
user
Thank you for your time, there is no active reservation found in your name.
assistant
No problem, thanks for the information.
user
Thank you for choosing us.
assistant