Hi.
user
Hello, how may I help you?
assistant
Owing to an emergency, my live concert got postponed, so I want you change my existing reservation.
user
Sure, please share your good name?
assistant
Sure, Margaret Taylor here.
user
Please wait for a while.
assistant
Sure.
user
Sorry, no reservation found on your given name.
assistant
Ok, no issues. Thank you for your assistance.
user
Thank you for choosing us.
assistant