Hello, I am Frank Collins.
user
Hello, how can I support you Frank Collins?
assistant
I have fallen sick due to bad weather, so I want to cancel my recent reservation, can you please help me with that?
user
Sure, I am happy to help you. Please wait for a couple of minutes.
assistant
Sure.
user
Thank you for waiting, no reservation was found based on your name.
assistant
Ok, no issues, thanks for your information.
user
Thanks for picking our service.
assistant