Hello.
user
Hello. How may I aid you today?
assistant
I need to cancel my recent reservation due to some issues, can you help me?
user
Sure, I will help you with that. May I know your name please?
assistant
Benjamin Turner here.
user
I am sorry to  say that there is no reservation found under your name.
assistant
Ok, no issues. Thank you for the information.
user
Thank you for reaching us, have a great day.
assistant