Hello,.
user
Hello.
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, I will help you.
assistant
Thank you.
user
May I know your good name to check your reservation status?
assistant
I am William Thompson.
user
Ok, please be on hold. I will check your reservation status and get back to you soon.
assistant
Ok.
user
Sorry, we have found no reservation on your name in our records.
assistant
Ok, no issues,. Thank you for your information.
user
Thank you for reaching us.
assistant