Hello.
user
Hello, how can I address you?
assistant
Owing to emergency I want to cancel my recent reservation, can you help me with that?
user
Sure, please provide your name to fetch it from our database.
assistant
Cynthia Taylor.
user
We regret to inform you that there is no active reservation found on your name.
assistant
No issues, thank you for the checking.
user
Thank you for contacting us.
assistant