Hello.
user
Hello, how can I help you?
assistant
Due to my ill health, I would like to cancel my recent reservation to Dallas. Can you help me with this?
user
Ok, may I know your name please to check our records?
assistant
My previous reservation has done with the name Katherine Johnson.
user
Johnson, please wait for a minute.
assistant
Sure, take your own time.
user
Johnson, there are no active reservations found with your details.
assistant
Ok, not an issue. May be something went wrong while booking the ticket previously.
user
Sometimes it happens like that Johnson.
assistant
Thank you for providing information.
user
Thank you for contacting us.
assistant