Hi.
user
Hello, how may I oblige you today?
assistant
 I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
user
Sure, may I know your good name?
assistant
Timothy Martinez here.
user
Ok, please wait for a while.
assistant
Sure.
user
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
No issue, thanks for the information.
user
Thank you for reaching us.
assistant