Hello. Kevin Roberts here.
user
Hello, how can I help you today?
assistant
Due to an emergency, I need to cancel my reservation. Can you please help me with it?
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok, not a problem. Thank you for your information.
user
Thank you for reaching us.
assistant