Hello.
user
Hello. How may I be of your service?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
I understand your request, I'll help you with this.
assistant
Thank you.
user
Could you please let me know your name to check the reservation status?
assistant
Gary Parker here.
user
Ok, please wait a moment.
assistant
Sure.
user
I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
No problem, Thanks for the information.
user
Thank you for opting us.
assistant