Hi.
user
Hello, how may I assist you today?
assistant
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me in cancellation?
user
Sure, may I know your name?
assistant
I made a reservation on the name Emily Gonzalez.
user
Ok, please wait for a moment.
assistant
Ok.
user
Thanks for waiting, no reservation found with your name to cancel.
assistant
Ok, no problem. Thanks for your help.
user
Thanks for availing us.
assistant