Hello.
user
Hello. How can I serve you?
assistant
Unfortunately, I would like to cancel my reservation which has been done recently due to heavy floods, can you please help me in this condition?
user
Sure, I can help you out.
assistant
Thank you.
user
Please wait a while. May I know your name?
assistant
Sure, my name is Donna Campbell.
user
We didn't found any reservation by this name.
assistant
Ok, not an issue.
user
Thank you for choosing us.
assistant
Thank you for your service.
user