Hello.
user
Hello, how can I aid you?
assistant
Can you please change my existing reservation?
user
Sure, may I know your name please?
assistant
Sure, I have reserved a seat with my name Shirley Roberts.
user
Ok, please wait a moment.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Ok, thanks for sharing the information.
user
Thanks for contacting us, hope to serve you again.
assistant