Hello.
user
Hello.
assistant
I am Steven Baker.
user
How can I help you at this moment?
assistant
Due to sudden demise of my Great grandfather, I want to cancel my recent reservation.
user
Sure, I am here to help you.
assistant
Can you please help me with this?
user
Please give me a moment to check your reservation status.
assistant
Ok.
user
Steven Baker, there is no active reservation found under your name in our database.
assistant
Ok, Thank you.
user
Thank you for contacting us.
assistant