Hello.
user
Hello. How can I assist you?
assistant
Due to heavy storms in Chicago, I would like to change my existing reservation to Chicago.
user
Sure, I will help you to change your reservation.
assistant
Thank you.
user
On which name your previous reservation has been booked.
assistant
Previously, I have reserved my ticket with the name of Shirley Evans.
user
Ok, wait a moment.
assistant
Sure.
user
Sorry Evans. There is no reservation found on your name to change.
assistant
Ok, may be my friend has already changed my reservation on behalf of me.
user
Ok.
assistant
Thank you for your information.
user
Welcome. Thank you for approaching us.
assistant