Hello.
user
Hello, how may I assist you?
assistant
I have to attend an important meeting on the departure date, so I am unable to catch the flight. Can you please help me in changing the details of my ticket?
user
Sure, please wait for a moment.
assistant
Ok, take your time.
user
Sorry, there is no reservation found on your name in our database to change.
assistant
It's ok, thank you for searching. My name is Anthony Smith.
user
May I know your good name please? Thank you.
assistant
Thank you.
user