Hello.
user
Hello, how may I help you?
assistant
Mary Martin here. Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
Sure, please wait for a while.
assistant
Sure.
user
Sorry Mary, there is no active reservation found with your name in our records.
assistant
That's ok, no problem.
user
Most welcome.
assistant
Thank you.
user