Hi.
user
Hello, how can I assist you today?
assistant
Could you please cancel my recent reservation due to my health issue?
user
Sure, I can help you with that. May I know your good name please?
assistant
My name is Raymond King.
user
Ok, please wait for a while.
assistant
Sure.
user
Raymond King, there is no active reservation found under your name to do cancellation.
assistant
Not a problem, thank you for the information.
user
Thank you for choosing us.
assistant