Hi.
user
Hello. How may I aid you today?
assistant
Can you please help me in changing my recent reservation?
user
Sure, we are here to help you. I need some basic information to check your ticket details, can you please tell me your full name?
assistant
Myself Mary Collins.
user
Ok, give me some time to check the reservation status.
assistant
Sure, I will wait.
user
Thank you for waiting, I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
Thank you for your information.
user
Thank you for approaching us.
assistant