Hi.
user
Hello. How can I assist you?
assistant
I need to amend my existing reservation due to health issues, can you please help me out?
user
Sure, may I know your name please?
assistant
Sure, I am Andrew Parker here.
user
Sorry, there is no reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for approaching us.
assistant