Hello.
user
Hello. How may I guide you today?
assistant
Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?
user
Sure, I will help you with that. Can I know your name to check your previous reservation?
assistant
My name is Matthew Jackson.
user
Please be on hold to check.
assistant
OK.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
Anyway, thanks for the information.
user
Thank you for reaching us, have a great day.
assistant