Hi.
user
Hello, how can I support you?
assistant
Owing to an emergency, my live concert got postponed, so I want you to change my existing reservation.
user
Sure, we are here to help you. May I know your name please?
assistant
Sure, Kathleen Jackson here.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name to change.
assistant
Ok, no issues.
user
Thank you for reaching us.
assistant
Thank you for your assistance.
user