Hi.
user
Hello.
assistant
Mark Lopez here.
user
How can I assist you at this moment?
assistant
I want to scrap my previous reservation for now due to some health issues, can you help me?
user
Sure, I will help you with this.
assistant
Ok, please help me soon with my ticket cancellation.
user
Mark Lopez, there is no active reservation found under your name in our database.
assistant
Oh! No issues, thank you for checking for my existing reservation.
user
Thank you for contacting us.
assistant
Most welcome.
user