Hello.
user
Hello.
assistant
I am Laura Parker.
user
How could I serve you the best today?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you modify my reservation?
user
Please wait a minute.
assistant
Sure.
user
Unfortunately there was no reservation found with your given name in our records.
assistant
Ok, thanks for notifying me.
user
Thank you for availing us.
assistant