Hello.
user
Hello, how may I serve you today?
assistant
I want to cancel my recent reservation owing to an emergency.
user
May I know your name please?
assistant
I am Jason Campbell.
user
Ok, please wait for a mean while.
assistant
Sure.
user
Sorry Jason, there is no active reservation found on your name to cancel it.
assistant
No problem, thank you for checking.
user
You are welcome.
assistant