Hello.
user
Hello, how can I help you?
assistant
I need to change my recent reservation, can you help me in doing that?
user
Sure, I am glad to help you. May I know your name to check with the status?
assistant
I am Raymond Lewis.
user
Sorry, there is no active reservation found under your name to amend.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for reaching our agency.
assistant