Hello.
user
Hello, how can I support you?
assistant
My name is Emily Taylor. Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I can help you. Please give me a moment.
assistant
Thank you. I will wait for your response.
user
Thanks for your time, there is no active reservation found in your name to cancel.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant