Hi.
user
Hello, How can I assist you?
assistant
I just want to change my reservation as my exam got postponed. Can you help me with it?
user
Sure, please mention your name to proceed.
assistant
I am Emily Lewis.
user
Ok, please wait for a minute.
assistant
Ok.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
That's fine, thank you.
user
Thank you for availing us regarding changing process.
assistant