Hello.
user
Hello. How may I help you today?
assistant
Barbara Carter here. I want to cancel my ticket as I am sick.
user
Sure, may I know your name for checking the cancellation details.
assistant
I mentioned my name.
user
Please wait a moment.
assistant
Sure.
user
Found your active reservation on your given name and successfully cancelled.
assistant
Thank you.
user
Thank you for reaching our service.
assistant