Hello.
user
Hello. How can I assist you at this moment?
assistant
I would like to cancel my reservation as I am leaving for hometown, can you please help me out?
user
Sure, I am happy to help you with that. Can I have your good  name please to check your reservation status?
assistant
Daniel Moore here.
user
Ok, please wait a moment.
assistant
Sure.
user
Ok Daniel Moore,  your reservation has found and cancelled successfully as per your request.
assistant
Ok, thank you for your services.
user
Thank you for choosing us, have a good day.
assistant