Hello.
user
Hello. How can I help you at this moment?
assistant
I want to cancel my recent reservation owing to an emergency.
user
Sure, I am here to help you. Could you please provide your name to check your reservation status?
assistant
My name is Michael White.
user
Wait a while please.
assistant
Sure.
user
Michael White, there is no active reservation found under your name in our database.
assistant
Thank you.
user
Thank you for contacting us.
assistant