Hello.
user
Hello, how may I help you?
assistant
Could you please help me to cancel my recent reservation as my plan to meet my grand parents got postpone?
user
Sure, we are here to help you.
assistant
Thank you.
user
Can I know your name?
assistant
My name is Kenneth White.
user
Ok, please hold on a moment.
assistant
Sure.
user
Sorry, there is no reservation found on given name.
assistant
No problem, thank you for your information.
user
Thank you for reaching us.
assistant