Hi.
user
Hello. How can I assist you today?
assistant
I am Emma Turner. Would it be possible to cancel my reservation, which I have done with my name?
user
Ok, please can you wait a moment I will check?
assistant
Ok.
user
Thank you for waiting. Sorry, there is no reservation been found on your name to cancel.
assistant
That's ok, thank you for the response.
user
My pleasure, thank you for choosing our agency.
assistant