Hello.
user
Hello, how exactly I can serve you the best today?
assistant
Due to bad weather, I want to cancel my reservation. Can you help me?
user
Sure, before proceeding to cancel may I know your name please?
assistant
Eric Wright here.
user
Give me a minute, I will check your previous flight reservation based on your name.
assistant
Ok.
user
Sorry, based on your name we have not found any reservation details.
assistant
No problem, Thanks for the information.
user
Thanks for contacting us.
assistant