Hello, I am Helen Smith.
user
Hello Smith, how may I help you?
assistant
My hockey match was cancelled due to thunder snow , so I want to cancel my reservation. Please help me in cancellation?
user
Sure, please wait a moment I'll check the details of your reservation.
assistant
Ok.
user
Sorry for the inconvenience, no reservation found on your name.
assistant
Thank you for your response.
user
You are welcome. Have a nice day.
assistant