Hi,.
user
Hello, how may I help you today?
assistant
I want to cancel my reservation due to my health issue, can you please help me in cancellation?
user
Sure, we are glad to help you.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Debra Taylor.
user
Please hold on for a moment.
assistant
Sure.
user
Sorry we couldn't find any reservation with your name.
assistant
Not an issue, thank you for the information.
user
Thank you for choosing us.
assistant