Hello.
user
Hello. How can I help you?
assistant
Can you please help me to amend in my existing reservation as I need a direct flight instead of connecting flight?
user
Sure, please provide me with your name to check your reservation details in our database.
assistant
I am Ryan Roberts.
user
Thank you, please wait for a moment.
assistant
Sure.
user
I am sorry to say you that there is no reservation found under your name in our database.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant