Hello.
user
Hello, how may I assist you today?
assistant
I want to cancel my trip due to an emergency. Can you aid me in cancelling my existing reservation?
user
Sure, may I know your name.
assistant
Ticket was reserved on the name Frank Hall.
user
Please wait.
assistant
Take your time.
user
Sorry, there are no active reservations on your given name to cancel.
assistant
No issues. Thank you for checking.
user
Thank you for reaching our service.
assistant