Hello, Frank Hernandez here.
user
Hello Frank,. How may I help you today?
assistant
My exams have postponed suddenly due to bad weather, can you help me to change my existing reservation?
user
Sure, I will help you with that. I cannot find any reservation in our database with your name.
assistant
That's ok. Thank you for your information.
user
It's my pleasure, have a great day.
assistant