Hello.
user
Hello, how can I help you?
assistant
I am Jessica Allen, I want to cancel my ticket as my plan for vacation to New York is cancelled due to my bad health. Can you cancel my ticket?
user
Sure, I will help you, please hold on.
assistant
Sure.
user
Sorry, no reservation found on your name.
assistant
Ok, thank you for the information.
user
Thank you for approaching us.
assistant