Hello.
user
Hello. How can I assist you today?
assistant
Can you please help me with my flight ticket cancellation process?
user
Sure, will you mention your name for checking the reservation status?
assistant
Thank you and my name is Barbara Carter.
user
Please give me a moment.
assistant
Sure.
user
There is no reservation found under your name.
assistant
Not a problem, anyways thank you for the information.
user
Welcome, have a great day.
assistant