Hello.
user
Hello, how may I help you?
assistant
I need your help to cancel my flight booking.
user
Sure, can I know your name?
assistant
My name is Amy Clark.
user
Please hold on a moment.
assistant
Sure, I will wait.
user
Sorry, there is no reservation found on given name.
assistant
That's ok. Thank you.
user
Thank you for reaching us.
assistant