Hello.
user
Hello. How can I aid you at this moment?
assistant
I want to change my existing reservation due to bad health issues, can you help me with that?
user
Sure, I am here to help you with this.
assistant
Thank you.
user
Can you please provide your name to check your reservation status?
assistant
Mark Hernandez here.
user
Mark Hernandez, there is no active reservation found under your name in our database.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for contacting us.
assistant