Hello.
user
Hello. How can I assist you?
assistant
I am looking to cancel the recent ticket which is booked in the last week. Can you please help me in cancelling the ticket?
user
Sure, can I know your name please?
assistant
Thank you for accepting my request.  My name is Catherine Thomas.
user
Sorry Thomas, there is no reservation found on your name.
assistant
It's ok, thank you for searching the ticket status.
user
Thank you for approaching us.
assistant