Hello,.
user
Hello, how can I help you today?
assistant
I want to cancel my recent reservation due my illness. Will you be my helping hand in cancelling my ticket?
user
Sure, may I know your name?
assistant
I am Scott Jones.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry to say, no flight found with your requirement.
assistant
I need  to cancel my ticket.
user
Thanks for reaching us, have a good day.
assistant