Hello.
user
Hello. How can I aid you?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me out?
user
Sure, please provide me the name to check for the status.
assistant
My name is Amanda Walker.
user
Please be on hold, I will get back to you in a minute.
assistant
Sure, I will wait for your information.
user
Thank you for waiting. Here, there is no active reservation have been found under your name in our database to amend it.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant