Hello. My name is Katherine Taylor.
user
Hello, How can I aid you?
assistant
I would like to change my existing reservation, As I am stuck up with a thunderstorm all of a sudden which has halted my travel towards airport. Can you please, Help me?
user
Sure. Please wait a moment I will check and let you know.
assistant
OK.
user
We found that there is no reservation matches with your name.
assistant
OK. Thank you, For providing valuable information.
user
Thank you for opting us.
assistant