Hi.
user
Hello.
assistant
I am Katherine Rodriguez.
user
How can I aid you at this moment?
assistant
I have booked the ticket in the last week but my planned trip got cancelled. So, I need to cancel the ticket but I don't know the process. Can you please help me to cancel the ticket?
user
Sure, I will help you with that.
assistant
Ok.
user
Please hold on a moment, I will check your previous reservation status. There is no previous reservation available in your name.
assistant
That's ok, thank you.
user
Thank you for reaching us, have a nice day.
assistant