Hello.
user
Hello, how may I aid you?
assistant
My name is Amanda Perez. As my health condition is not good I am unable to travel , can you please cancel my recent reservation?
user
Sure, please wait a moment to check your reservation status.
assistant
Ok, take your time.
user
Sorry to say, there is no reservation found in my website under your name.
assistant
It's ok, thank you for checking.
user
Thank you for choosing us, have a nice day.
assistant