Hello, my name is Kimberly Green.
user
Hello. How can I be your helping hand?
assistant
Due to bad weather conditions, I want to change my existing reservation. Can you help me out?
user
Sure. Please wait a moment.
assistant
Ok.
user
We found that there is no reservation available with your name.
assistant
Ok, no issue. Thank you.
user
Thank you for approaching us.
assistant