Hello.
user
Hello. How can I help you today?
assistant
I am Ronald Wright. I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Ronald Wright, please wait for a moment till I check with your reservation.
assistant
Sure, I will wait.
user
I am very sorry to inform you, but no reservation was found by your name.
assistant
That's fine.
user
Thank you for approaching us.
assistant
Thank you for your service.
user
Have a nice day.
assistant