Hello.
user
Hello, how can I assist you?
assistant
 Owing to an emergency, I want to change my reservation. Can you please help me with that?
user
Sure, may I know your name?
assistant
Samuel Young here.
user
Please wait a moment.
assistant
Ok.
user
Sorry, no reservation found on your name.
assistant
Thank you.
user
Thank you for opting us.
assistant