Hi.
user
Hello, how may I benefit you?
assistant
I am Donald Edwards. I want to cancel my recent reservation due to sudden change in my trip.
user
Sure, let me check the reservation list and revert you.
assistant
Can you help me? OK.
user
Thanks for waiting. It's unfortunate that we could not find any reservation by the name you mentioned.
assistant
No issue. Thank you for your information.
user
Thank you for choosing us.
assistant