Hello.
user
Hello. How can I aid you today?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you please help me out?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know on whose name the ticket has been reserved formerly?
assistant
I am Christine Thomas.
user
Sorry Christine Thomas, there are no flights reserved on your given name formerly.
assistant
Ok, no problem. Thank you.
user
Welcome, thank you for choosing us. Have a great day.
assistant