Hello.
user
Hello. How can I assist you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Yes, I can help you. Can I know your name for checking your previous reservation?
assistant
My reservation was done under the name Kevin Perez.
user
Sorry to inform you that there is no reservation found on your name.
assistant
That's ok, not an issue.
user
Thank you for consulting us.
assistant
Anyways, thank you for the information.
user