Hi, Cynthia Scott here.
user
Hello,. How may I assist you?
assistant
Owing to an emergency of my grandfather sudden demise, I just want to cancel my recent reservation. Can you help me out for this?
user
Ok, sure please wait for a minute I will check your present reservation status and revert you.
assistant
Sure.
user
Sorry to inform you that there is no reservation found with your name.
assistant
Ok, no problem.
user
Thank you for reaching us.
assistant
Thanks for your quality service.
user