Hello.
user
Hello. How can I aid you today?
assistant
Due to some problems my trip was postponed so can you please change my reservation?
user
Sure, I am here to help you.
assistant
Thank you for your response.
user
May I know on whose name the ticket has been reserved formerly?
assistant
Sure, my name is Jeffrey Johnson.
user
Sorry Jeffrey Johnson, there are no flights reserved on your given name formerly.
assistant
It's ok no problem. Thank you for your service.
user
Welcome, thank you for choosing us. Have a great day.
assistant