Hello.
user
Hello. How can I help you?
assistant
I have planned for a trip with my friends at the end of the day my passport has been theft by some one, so I need to cancel my reservation. Can you help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
I am Brandon Lee.
user
Ok, wait a minute please.
assistant
Sure.
user
Thank you for waiting. Sorry to inform you that we didn't find any reservation on your name.
assistant
Ok, no issues.
user
Thank you for reaching us, have a  nice day.
assistant
Thank you.
user