Hi.
user
Hello.
assistant
I am James Harris.
user
How may I help you?
assistant
I would like to change my existing reservation because my mother is not well, so I have to stay in my home. Could you please help me with that?
user
Ok. Sure, I will help you. Please wait.
assistant
Ok, I will be waiting.
user
Sorry, there is no reservation found on your name. Do you want to know anything else?
assistant
Ok, may be it was not reserved properly. Any way, thank you so much.
user
Ok. You are welcome.
assistant