Hello.
user
Hello, how can I help you today?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it.
user
Sure, May I know your name?
assistant
Sure, my name is Larry Davis.
user
Ok, please wait for a while, I will check the reservation list and revert to you.
assistant
Sure.
user
we are sorry to inform you that, there is no reservation found with your name.
assistant
That's Ok, thanks for your help.
user
Thank you for reaching us. Have a good day.
assistant