Hello.
user
Hello, how may I help you?
assistant
I would like to change my recent reservation due to some personal issues, will you help me with that?
user
Sure, I am ready to help you. May I know your name?
assistant
Myself Scott Davis.
user
Sorry, there are no reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for approaching us.
assistant