Hello, I am Mark Walker.
user
Hello Mark, how can I aid you today?
assistant
Can you aid me in cancelling my ticket?
user
Sure, I am here to help you. Hold on for a moment. Let me check.
assistant
Thank you. Take your time.
user
I found a reservation on your name, shall I proceed to cancel?
assistant
Yes, cancel my ticket.
user
Your ticket has been cancelled Mark.
assistant
Thank you.
user
Welcome, thank you for choosing us. Have a great day.
assistant
You are welcome.
user