Hello.
user
Hello. How can I assist you at this moment?
assistant
My final exam dates are postponed. Can you please help me for changing the existing reservation?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
Can I have the name on which you reserved previously?
assistant
Sure, the previous reservation is on the name of John Gonzalez.
user
Ok, please wait a moment and I will check the reservation status.
assistant
Sure.
user
Thank you for waiting.
assistant
Ok.
user
Sorry John, no reservation found under your name to change.
assistant
Ok, no problem. Thank you for your information.
user
Most welcome. Thank you for choosing us, have a great day.
assistant