Hello.
user
Hello. How may I help you for today?
assistant
My name is Ruth Gonzalez. Due to a sudden meeting, my trip is cancelled. Could you help me in cancelling the reservation?
user
Sure, I can help you with that. Please hold on for a moment.
assistant
Sure.
user
Sorry, there is no ticket booked on your name.
assistant
That's ok. Thank you for your time.
user
Thank you, have a good day.
assistant