Hello.
user
Hello, how can I help you?
assistant
I Owing to an emergency, I want to cancel my recent reservation. Can you help me?
user
May I know your name please?
assistant
Yes, I am Brandon Lee.
user
Sorry to say, there is no reservation on your name in our database.
assistant
Ok, not an problem,. Thank you for your help.
user
Thank you for opting us.
assistant