Hello.
user
Hello, how may I aid you today?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, I am here to help you out in booking the flight ticket. Please provide me your name to check whether any active reservation found on your name or not.
assistant
Jonathan Jones here.
user
Please allow me a moment.
assistant
Ok.
user
 Jonathan Jones, I found an active reservation on your name. Can I cancel it?
assistant
Please proceed.
user
Your ticket has been cancelled successfully.
assistant
Thank you so much.
user
Thank you for reaching us.
assistant