Hi.
user
Hello. How can I help you?
assistant
My wedding venue has been changed, so I want to amend my existing reservation. Could you help me out?
user
Sure, I am ready to help you. Please can I know your name to check the reservation?
assistant
Thanks. My name is Carol Phillips.
user
Ok, please be on a hold.
assistant
Sure.
user
Sorry to say that, there are no reservation found on your name. Have a nice day.
assistant
Ok, no problem. Thank you so much for your help.
user
Thank you for contacting us.
assistant