Hello.
user
Hello, how may I help you?
assistant
Yesturday I have booked a ticket for Houston but your agent misplaced my origin code from Houston to Boston. Can you please help me to cancel my recent reservation?
user
Sure, may I know your name?
assistant
My name is Eric Green.
user
Please wait for a while, I will check and revert you.
assistant
Sure, I will wait for your response.
user
Sorry, there is no reservation found on your name.
assistant
That's not a problem. Thanks for your information.
user
Thank you for reaching us.
assistant