Hello.
user
Hello. How can I respond to your request?
assistant
As I have fallen sick, due to bad weather I would like to cancel my recent reservation. Can you help me?
user
Sure, I will help you with that. To cancel your ticket, we need to know your name. Can you provide it?
assistant
Jessica Wilson here.
user
Ok, Please wait.
assistant
Sure.
user
Thanks for your time. Sorry Jessica, no active reservation found on your name to cancel it.
assistant
No problem, Thank you.
user
Thanks for your presence.
assistant