Hello.
user
Hello, how may I aid you today from my end?
assistant
I am Katherine Carter. I am planning to cancel my recent reservation, due to health issue. Can you please change my ticket?
user
Sure, I am gleeful to help you out. Please allow me a moment to check whether any reservation on your name to modify it.
assistant
Sure.
user
Sorry Katherine Carter, there is no active reservation on your name to change it.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us.
assistant