Hello.
user
Hello. How can I assist you now?
assistant
I am Nicole Robinson. I need to cancel my reservation as my exams got cancelled.
user
Sure Nicole Robinson, I will help you with cancelling your reservation.
assistant
Thank you for considering my request.
user
Please wait a moment to check your reservation status.
assistant
Ok, have your time.
user
Sorry Nicole Robinson, no reservation has found under your name to cancel.
assistant
It's ok, anyway thank you for the information.
user
Thank you for choosing us, have a good day.
assistant