Hello,.
user
Hello, how can I help you?
assistant
I am Kenneth Jackson. I would like change my existing reservation, due to my golf event has been postponed.Can you please help me with that?
user
Sure, please wait for a while.
assistant
Ok.
user
Sorry we have not found any flight reservation on your given name.
assistant
Thank you for your kind help.
user
Thanks for choosing us.
assistant