Hello.
user
Hello. How can I help you?
assistant
Can you please assist me in cancelling my reservation as I am unable to do it myself?
user
Sure, I will assist you. May I know your name?
assistant
My name is Emily Baker.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your name.
assistant
No problem, thank you for your time.
user
Thank you.
assistant