Hello. Samantha Williams here.
user
Hello. How can I help you?
assistant
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with cancelling of my reservation?
user
Ok, just a moment please.
assistant
Sure, take your time.
user
I am sorry no reservation found on your name please.
assistant
Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.
user
Thank you for choosing us.
assistant
Most welcome.
user