Hi.
user
Hello. How may I help you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I will help you out. May I know your name please?
assistant
Myself Steven Edwards.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry, there are no reservations found.
assistant
No problem, thanks for checking.
user
Thank you for choosing us.
assistant