Hello.
user
Hello. How may I help you?
assistant
I want to cancel my recent reservation due to some issues in our family. Can you help me in cancelling the ticket?
user
Sure, may I know your name please?
assistant
Yes, I am Emma Turner.
user
Please be on hold.
assistant
Sure.
user
Thank you for your time, we did not find any active reservation in your name.
assistant
That's fine, no problem. Thank you for your information.
user
Thank you for choosing us.
assistant