Hello, I'm Donald Jackson.
user
Hello Jackson, how can I assist you today?
assistant
I suddenly heard a news on my friend's death, so I would like to cancel my recent reservation immediately.
user
I am sorry to hear that, I will help you to cancel your reservation.
assistant
Thank you.
user
Hold on for a while, let me check.
assistant
Ok sure, take your time.
user
Thank you for waiting, I found a reservation for you, shall I cancel it?
assistant
Ok, please proceed to cancel it.
user
I have cancelled your reservation.
assistant
Thank you.
user
You are welcome.
assistant