Hello.
user
Hello, how may I serve you today?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
My name is Kevin Wilson.
user
Please wait a minute.
assistant
Sure, take your time.
user
Sorry, there is no active reservation on your name to cancel.
assistant
That's ok, thank you for checking.
user
Thank you for approaching us.
assistant