Hi.
user
Hello.
assistant
Thomas Lopez here.
user
How may I guide you today?
assistant
Please help me out in changing my recent reservation due to some personal problem.
user
Sure, I will help you with that.
assistant
Ok.
user
Please wait for a minute.
assistant
Ok.
user
I am sorry to say that there is no reservation found under your name.
assistant
That's ok, thank you for informing.
user
Thank you for reaching us.
assistant