Hello. I am Mark Robinson.
user
Hello Mark, how can I assist you today?
assistant
I want to change my existing reservation, due to heavy rainfall in Seattle. Can you help me?
user
I will help you in changing your reservation, let me check for your reservation status.
assistant
Thank you.
user
Mark, I have not found any reservation by your name in our database.
assistant
That's ok, thank you for your information.
user
Thank you for contacting us and have a nice day.
assistant