Hi.
user
Hello, how may I assist you?
assistant
Owing to an emergency I want to cancel my reservation, can you help?
user
Sure, please wait for a moment.
assistant
Ok.
user
May I know your good name please?
assistant
Myself Melissa Evans.
user
I have found a reservation on your name and cancelled it successfully.
assistant
Thank you for your help.
user
You are welcome.
assistant