Hi.
user
Hello. How can I aid you today?
assistant
Due to sudden change in my trip to another location, I would like to change my reservation. Can you please help me out?
user
Sure, I am here to help you. May I know on whose name the ticket has been reserved formerly?
assistant
Thank you. Please check the reservation on the name of Samantha Gonzalez.
user
Sorry Samantha Gonzalez, there are no flights reserved on your given name formerly.
assistant
Ok, not a problem. Thank you.
user
Welcome, thank you for choosing us. Have a great day.
assistant