Hello.
user
Hello. How may I aid you?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name to check your previous reservation status?
assistant
Myself Amy Hernandez.
user
Ok, please give me a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our records.
assistant
It's ok, thank you for your help.
user
Thank you for reaching us.
assistant