Hello.
user
Hello. How can I assist you?
assistant
Katherine Gonzalez here. I want to change my existing reservation due to some health issues, can you please help me in changing the reservation please?
user
OK, I will help you with that. I need a moment to check the records.
assistant
Ok, take your time.
user
I am sorry, I can not amend your reservation as I did not find your name is our records.
assistant
That's ok no problem, thank you for your kind information.
user
Thank you for connecting with our agency.
assistant
Have a nice day.
user