Hi.
user
Hello. How can I assist you today?
assistant
Please help me to change an existing reservation as my plan to meet my grand parents got postpone due to bad weather conditions.
user
Sure, please mention your name for checking the reservation status.
assistant
I made a reservation by the name Matthew Wright.
user
Please give me a moment.
assistant
Sure.
user
Thanks for waiting, there is no reservation found under your name.
assistant
Ok, not an issue. Thank you for your information.
user
Welcome, have a great day.
assistant