Hi.
user
Hello, how may I be there for you?
assistant
I need to change my existing reservation as my meeting got postpone due to some technical issues, can you please help me in changing an existing reservation?
user
Sure, we are euphoric to help you.
assistant
Thank you.
user
May I know your name?
assistant
I am Brandon Robinson.
user
Please wait a while.
assistant
Sure.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant