Hello.
user
Hello, may I know your name please?
assistant
Sure, my name is Kimberly Collins.
user
Yes Kimberly, how can I help you?
assistant
My holiday vacation has been postponed.Can you please help me for changing the existing reservation?
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry, there is no reservation found by your name. Thank you and have a nice day.
assistant
Thank you for your help.
user