Hello.
user
Hello, how may I aid you today?
assistant
I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
Can I have your name to proceed further?
assistant
Catherine Brown here.
user
Ok,  please wait a moment.
assistant
Sure.
user
Thank you for your time, sorry no reservation found on your name.
assistant
No problem, Thanks for the information.
user
Thank you for reaching us.
assistant