Hello.
user
Hello, how may I aid you?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Virginia Gonzalez.
user
Ok, please be on hold. Let me check your reservation status.
assistant
Sure, I will wait for your response.
user
We found your reservation active and cancelled successfully.
assistant
Thank you for your help.
user
Thank your for reaching us.
assistant