Hello, Richard Hernandez here.
user
Hello, how may I help you?
assistant
I want to change my existing reservation, due to heavy snowfall in Chicago. Could you help me out?
user
Sure Richard. Please give me a moment, I will check for the status of your reservation.
assistant
Sure.
user
Please provide me your airport codes for your existing reservation.
assistant
My origin and destination airport codes are ORD and SFO.
user
May I know your preferred journey dates please?
assistant
My itinerary dates are 11/16 and 11/18.
user
Richard, based on your details I found a flight with price 100. Shall I book the ticket for you?
assistant
Please confirm my ticket.
user
Your ticket is confirmed with Southwest airlines and the flight number is 1002.
assistant
Thank you for assisting me.
user
Thank you for choosing our services.
assistant