Hello.
user
Hello, how can I help you?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.
user
May I know your name please?
assistant
Thank you. Please check the reservation with my name Margaret Taylor.
user
Sorry to say, there is no reservation on your name in our database.
assistant
Oh! It may not booked properly due to  server issues while booking. Anyway, thank you for your time.
user
Thank you for opting us.
assistant
Most welcome.
user