Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my reservation due to heavy rains at my destination place, so please help me to cancel.
user
Sure, may I know your good name?
assistant
Sure, my name is Catherine Nelson.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
No issues, thank you.
user
Thank you for reaching us.
assistant