Hello, my name is John Smith.
user
Hello, how may I guide you?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to cancel my reservation. Will you help me with that?
user
Sure, please hold on for a moment.
assistant
Sure.
user
I am sorry, there are no reservations with your name.
assistant
No problem, thanks for your information.
user
Thank you, have a good day.
assistant