Hello.
user
Hello, how can I address you?
assistant
Owing to an emergency, I want to cancel my recent reservation.
user
Sure, please provide your name to render from our database.
assistant
My name is Cynthia Hall.
user
Please wait for a moment, let me fetch according to your name.
assistant
Sure.
user
We regret to inform you that there is no active reservation found on your name.
assistant
Not an issue, thank you.
user
Thank you for contacting us.
assistant