Hello.
user
Hello. How can I guide you?
assistant
I planned a trip to New York but I want to change my reservation due to financial issues.
user
Sure, give me a minute. May I know your name before checking?
assistant
My name is Kenneth Hernandez.
user
Sorry, there is no reservation found under your name.
assistant
It's ok, thank you for your information.
user
Thank you for reaching us.
assistant