Hello.
user
Hello. How can I aid you?
assistant
I would like to cancel my previous flight ticket booking due to health issues, can you please help me?
user
Sure, We are here to help you out. May I know your name?
assistant
Thank you so much and my name is Stephen Smith.
user
Give me a minute.
assistant
Sure.
user
Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
No problem with that one, thank you for search and providing the information.
user
Thank you for opting us.
assistant