Hello.
user
Hello. How may I assist you?
assistant
My name is Kimberly Harris. Owing to an emergency I want to cancel my recent reservation, can you please help me out?
user
Ok, I found your reservation with your name. Would you like me to cancel it?
assistant
Yes, please cancel my ticket.
user
Ok, your reservation has been cancelled.
assistant
Thanks.
user
Welcome, have a good day.
assistant