Hi.
user
Hello, how may I assist you the day?
assistant
Due to health issues, I want to change my existing reservation. Can you help me with it?
user
Sure, I am grateful to help you. Please specify your name to proceed further?
assistant
My name is Patrick Hernandez.
user
Ok, please wait for a while.
assistant
Sure.
user
Thank you for being patient. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, no issues. Thanks for the help.
user
Thank you for approaching us regarding reservation changing process.
assistant