Hello.
user
Hello. How may I assist you today?
assistant
I intend to change my existing reservation as my plan to meet my parents got postponed. Can you help me updating the reservation which was made on the name of Helen Nelson?
user
Sure, please wait a moment I will check the reservation list.
assistant
Ok.
user
Thanks for waiting, unfortunately there is no reservation found by this name.
assistant
It's ok, thank you for the response.
user
Thanks for approaching us.
assistant