Hello.
user
Hello. How may I help you?
assistant
Owning to an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, I am here to help you. Please wait for a moment.
assistant
Thank you.
user
Meanwhile, may I know your name?
assistant
Sure, my name is Mark Moore.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no problem.
user
Thank you for choosing us, have a nice day.
assistant
Thank you.
user