Hi, Joshua king.
user
Hello,. How can I help you?
assistant
Due to the sudden demise of my grandad, I had a request to you to cancel my recent reservation.
user
OK, please wait.
assistant
Can you help me out? Sure.
user
Sorry, no reservation is found on your name.
assistant
Thanks for your valuable information.
user
Thank you for choosing us, have a nice day.
assistant