Hello.
user
Hello. Which service you are looking from our agency?
assistant
Due to an emergency case I have to travel Washington, so for that purpose I have booked a flight ticket but the meeting got postponed to other dates that the area has effected with floods, can you please help me in changing my ticket booking?
user
I am mirthful to help you.
assistant
Thank you for considering my query.
user
May I know your name please to check the previous reservation status?
assistant
Sure, my previous reservation is in the name of Michael Nelson.
user
Give me moment please.
assistant
Sure, take your time.
user
Sorry for inconvenience  Nelson, there is no reservation found on your name to change the reservation.
assistant
No problem, it was not booked properly at the time of booking.
user
Thank you for choosing our agency, please visit us again.
assistant
I appreciate your service, thank you.
user
You are welcome.
assistant