Hello.
user
Hello, what can I do for you?
assistant
Me and my friends planned a trip, but due to heavy rains in my destination place our trip got postponed. Can you please help me to change my reservation on the name of Patrick Young?
user
Sure, please wait for a while.
assistant
Sure.
user
sorry, we don't have any reservation with your name in our data base.
assistant
That's Ok, thanks for your help.
user
Thank you.
assistant