Hello.
user
Hello, how may I guide you at present?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, we are here to help you with cancellation.
assistant
Thank you.
user
May I know your name?
assistant
Anna Campbell here.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for your time, No reservation found on your name to cancel it.
assistant
No problem, Thanks for the information.
user
Thank you for choosing us.
assistant