Hello.
user
Hello, how can I be your helping hand today?
assistant
I just want to cancel my reservation as I have an Important work at my office, so please assist me in this.
user
Sure, I am here to assist you.
assistant
Thank you.
user
To cancel your ticket, may I know your good name please?
assistant
Sure, my name is Donna Lee.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, but there is no reservation found in your name.
assistant
No problem, thanks for your assistance.
user
Thank you for availing us, have a good day.
assistant