Hi.
user
Hello. How may I assist you for the day?
assistant
Mary Campbell here. I would like to spend some more days with my family, so please help me in changing my existing reservation.
user
Ok Mary Campbell, please wait for a moment till I check with your existing reservation.
assistant
Ok.
user
Thank you for waiting. There is no active reservation found in our data base.
assistant
That's ok, thank you for your help.
user
Sorry for the inconvenience, have a great day.
assistant