Hello.
user
Hello. How may I help you?
assistant
I want to cancel my recent reservation owing to an emergency.
user
May I know your name please to check the status of your reservation?
assistant
My name is Daniel Moore.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
Thank you.
user
Thank you for reaching us.
assistant