Hi.
user
Hello. How could I serve you the best today?
assistant
Due to emergency I need to cancel my recent reservation, can you please help me with that?
user
Sure, may I know your name please?
assistant
Raymond Garcia here.
user
Please give me a moment.
assistant
Sure.
user
Unfortunately we did not find any reservation on your given name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for approaching us.
assistant