Hello.
user
Hello, how can I aid you?
assistant
Kimberly Hill here. I would like to cancel my reservation due to some health issues, can you please help me out with that?
user
Sure, give me a minute.
assistant
Sure.
user
Sorry, there is no reservation found under your name.
assistant
That's ok, no problem. It might went wrong while booking.
user
Thank you for reaching us.
assistant