Hello.
user
Hello, how may I aid you?
assistant
Can you please cancel my reservation, due to sudden demise of my Grandfather?
user
Sure, may I know your name to check in our database?
assistant
My name is Melissa Carter.
user
Please be on hold.
assistant
Sure, I will wait.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no issue. Thank you.
user
Thank you for opting us.
assistant