Hello.
user
Hello. How can I assist you?
assistant
Is this Central travels agency?
user
Yes, your in right place.
assistant
I have booked a ticket previously to New York-JFK with the help of your service. So I want to cancel my reservation due to heavy snowfall in MSP.
user
Ok, Is there any reason in cancelling a ticket?
assistant
The snowfall in MSP is heavy, so my meeting with client in MSP is cancelled.
user
Ok, thank you for letting us to know the reason. May I know your name?
assistant
I am Edward Gonzalez.
user
Sorry, there is no reservation found under your name.
assistant
That's ok, thanks for your information.
user
Thank you reaching us.
assistant