Hello.
user
Hello, how can I assist you for today?
assistant
I am planning to change an existing reservation, due to health issue. Can you please help me out?
user
I am happy to help you about that. Can you please provide your name for checking the reservation status?
assistant
Sure, my name is Christine Gonzalez.
user
Please wait for a while I will check in our booking list. Sorry Christine Gonzalez, there is no active reservation with your name for changing your reservation.
assistant
That's fine, thank you for your service.
user
You are welcome, thank you for reaching us.
assistant