Hello.
user
Hello. How can I assist you?
assistant
I want to change my reservation due to postponed of my exam, so please help me.
user
Yes, I can help you.
assistant
Thank you.
user
Can I know your name for checking?
assistant
Sure, I am Ashley Roberts.
user
Give me a moment.
assistant
Sure.
user
Sorry to inform you that there is no reservation found on your name.
assistant
No worries, thank you.
user
Thank you for contacting us.
assistant