Hello. Dorothy Hill here.
user
Hello, may I know how can I assist you now?
assistant
I want to change my existing reservation due to heavy rain fall. Can you help me for this one.
user
Sure, I can help you in that. Please wait for a moment.
assistant
Sure, take your time.
user
We are sorry to notify that, there is no active reservation found on your name.
assistant
No issues, thank you for your information.
user
Thanks for communicating with us.
assistant