Hi.
user
Hello, how may I assist you today?
assistant
I just want to change an existing reservation due to my exam got post pone, can you help me?
user
Sure, may I know your good name please?
assistant
I am Sharon Brown.
user
Ok, give me a minute.
assistant
Sure.
user
Thank you for being patient. We found no reservation by your name.
assistant
Ok, no issue.
user
Thank you for approaching us.
assistant
Thank you.
user