Hi.
user
Hello. How may I aid you?
assistant
Can you please cancel my recent reservation? As my planned trip has been cancelled.
user
May I know your name?
assistant
Sure, my name is Elizabeth Davis.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
That's fine for me, you can proceed for booking the ticket.
user
Thank you.
assistant