Hi.
user
Hello, how can I help you?
assistant
Can you please assist me with my flight ticket cancellation?
user
May I know your name please?
assistant
Sure, my name is Stephen Davis.
user
Sorry to say, there is no reservation on your name in our database.
assistant
No problem with that one, I think the ticket booking not done properly while I was booking. Thank you for your help.
user
Thank you for opting us.
assistant
Welcome.
user