Hello.
user
Hello. What can I serve you today?
assistant
As my meeting got cancelled, I would like to cancel my recent reservation. Can you help me with this?
user
Sure, I am here to assist you with cancelling your ticket.
assistant
Thank you.
user
Can I have your full name as it is in the previous ticket please?
assistant
My previous reservation has done with the name Rachel Wright.
user
Ok, please wait a minute. I will check and then let you know.
assistant
Sure, take your own time.
user
Sorry, I have checked your name in the confirmation chart list but I didn't found your ticket status.
assistant
Ok, not an issue. May be something went wrong while booking. Thank you for providing information.
user
Yes, that might be the reason. You are welcome. Thank you for choosing us.
assistant