Hello.
user
Hello, how may I help you?
assistant
Owing to an emergency I had to request for this change reservation, Can you please help me in that?
user
Sure, may I know your good name?
assistant
My name is Jack Clark.
user
Hold on a minute.
assistant
Sure.
user
Sorry, we could not find any reservation on your name.
assistant
Ok, that's not a problem. Thanks for your information.
user
Thank you for reaching us.
assistant