Hello.
user
Hello.
assistant
I am Mark Davis.
user
How may I help you today?
assistant
I want to cancel my recent reservation due to change in my trip. Could you please help me?
user
Sure, I'll help you in cancellation. Please wait a moment I will check the reservation list.
assistant
Ok, I will wait.
user
Thank you for waiting, I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
No problem, thank you for the information.
user
Thank you for availing us.
assistant