Hello.
user
Hello. How may I aid you?
assistant
I am Susan Thompson. I would like to cancel my reservation as I am leaving for hometown, can you please help me out?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please give me a moment to check your reservation status.
assistant
Sure.
user
Sorry Thompson, we couldn't find any reservation on your name in our records.
assistant
Ok no problem, thank you for your services.
user
Thank you for choosing us.
assistant