Hello.
user
Hello, how may I help you?
assistant
I want to cancel my reservation due to heavy rain at my destination point. Can you help me?
user
Sure, may I know your name?
assistant
My name is Margaret Thompson.
user
Please, hold on a minute.
assistant
Sure.
user
Sorry, we could not find any reservation on your name.
assistant
Ok, thank you for the information.
user
Thank you for choosing us.
assistant