Hi.
user
Hello. How may I aid you?
assistant
I would like to cancel my recent reservation due to sudden demise of my great grand mother. Can you please help me in cancellation?
user
Sure, please give me a moment to check your ticket status. May I know your name?
assistant
Sure, please check the reservation by this name Carolyn Martin.
user
Sorry Carolyn Martin, no reservation is available by your name.
assistant
Ok, not an issue. Thank you for your help.
user
Thank you for contacting us.
assistant