Hello.
user
Hello, how may I assist you today?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
user
Sure, may I know your name for the cancellation process.
assistant
I am Barbara Carter.
user
Sorry, no reservation found on your name to cancel.
assistant
That's ok. Anyways, thank you for your help.
user
Welcome, thank you for reaching us.
assistant