Hello.
user
Hello,. How may I help you?
assistant
My grandfather has demise last day, so I want to cancel my reservation. Can you help me out?
user
Please let me know your name?
assistant
I have reserved the ticket on name Ashley Williams.
user
Ok. No reservation found by name Ashley Williams.
assistant
Ok, not an issue.
user
Thanks.
assistant
Thank you for your information.
user