Hi.
user
Hello. How can I assist you?
assistant
I want to cancel my recent reservation. Can you help me for that one?
user
Ok, please can I know your name to check for the availability of reservation in our reservation records?
assistant
Sure, Ronald Hernandez here.
user
Ok, please wait a moment.
assistant
Sure.
user
Ok, thank you for waiting. Sorry as per the reservation records there is no ticket found on your name to cancel.
assistant
No issues, thank you for the information.
user
Thank you for choosing our agency.
assistant