Hello.
user
Hello. How may I assist you today?
assistant
I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?
user
Sure, I am oblige to help you. Can you please provide your name to check your previous reservation?
assistant
Thanks, my name is Anna Lopez.
user
Sorry to inform you that, there is no reservation found with your name in our records.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for reaching us, have a great day.
assistant