Hello.
user
Hello, how can I help you?
assistant
Owing to an emergency, I want to change an existing reservation, so please help me in changing the reservation.
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name?
assistant
Myself David Gonzalez.
user
Please give me a minute, I will check the status and revert to you.
assistant
Ok.
user
Thank you for being patient, There was no reservation found on your given name.
assistant
Not an issue. Thank you.
user
Thank you for contacting us.
assistant