Hi.
user
Hello, how can I help you?
assistant
Could you please help me to update my travelling dates in my existing reservation?
user
Sure, can you please provide me your name?
assistant
I am Larry Phillips.
user
Give me a moment.
assistant
Sure.
user
Larry Phillips. I regret to inform that there is no reservation by your name.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant