Hello.
user
Hello, how can I aid you today?
assistant
I want to change my reservation, can you please help me with that?
user
Ok, I am here to help you with that. Meanwhile may I know your name?
assistant
Charles Gonzalez here.
user
Please wait for a while I will check and let you know about your reservation status.
assistant
Sure.
user
Thank you for waiting and sorry, no active reservation found on your name.
assistant
No issues, thank you for the information.
user
Most welcome, have a nice day.
assistant