Hello.
user
Hello, how may I guide you?
assistant
I am Catherine Johnson. Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
user
Sure, please hold on for a moment.
assistant
Ok, take your own time.
user
I am sorry, there are no reservations with your name.
assistant
That's ok. Anyways, thank you for your help.
user
Thank you, have a good day.
assistant