Hello.
user
Hello, how can I help you?
assistant
I am Samuel Nelson.
user
Yes, Samuel.
assistant
I want to change my reservation, can you help in that?
user
Sure, please be on hold. I will get back to you. There is no reservation found under your name, Samuel.
assistant
That's ok, might be my brother has changed. Thank you for your help?
user
Thank you for choosing us.
assistant