Hello.
user
Hello. How may I help you at this minute?
assistant
Due to heavy rains cricket match got postponed, so I need to change my existing reservation. Can you help me in amending the reservation?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
Could you provide me your name?
assistant
Sure, the ticket has been reserved on the name Cynthia Garcia.
user
Please wait for a minute, so that I will check the reservation status.
assistant
Sure, I will wait for your response.
user
We are sorry to inform you that, there is no reservation found on your name in our records.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you for reaching us.
assistant