Hello.
user
Hello. How can I assist you?
assistant
I have already booked my ticket to Houston in the month of June, but now due to an emergency I want to cancel my trip.
user
Ok, so do you want me to cancel your reservation?
assistant
Yes, could you help me with that?
user
Sure, may I know on which name the ticket was booked?
assistant
The ticket was booked with my name which is Rachel Wright.
user
Ok, please hold on for a moment.
assistant
Sure.
user
Sorry, I could not find any ticket booked with your name.
assistant
No problem as I already wanted to cancel my reservation. Thank you for your valuable time.
user
Thank you, have a good day.
assistant