Hello.
user
Hello, how can I help you?
assistant
Would it be possible to cancel my reservation, which I have done with my name?
user
Sure, may I know your name to check your details in our database?
assistant
My name is Michael Hill.
user
Please wait for a while, I will get back to you with the current status.
assistant
Sure.
user
Thanks for your patience, no reservation is existed previously in the database to cancel your ticket.
assistant
No worries, thank you for your help.
user
Thank you for reaching us.
assistant