Hi.
user
Hello.
assistant
I am Barbara White.
user
Barbara White. How can I help you?
assistant
I need to cancel my reservation as my match got cancelled due to heavy rain. Can you help me?
user
Sure, give me a moment.
assistant
Sure.
user
I regret  to inform that there is no reservation by the name Barbara White.
assistant
Ok fine, thanks for your response.
user
Thank you for approaching us.
assistant