Hello.
user
Hello. How may I aid you?
assistant
Actually my Snooker's competition is postponed, so that I want to cancel my recent reservation. Can you help me?
user
Sure, I am happy to help you in ticket cancellation process.
assistant
Thank you.
user
May I know your name for checking purpose?
assistant
Yes, I am Virginia Carter.
user
Please wait for a moment.
assistant
Sure.
user
Thank you for waiting, there is no reservation found for the user name in our data base to cancel it.
assistant
That's fine, no problem.
user
You are most welcome and have a nice day.
assistant
Thank you for your information.
user
Welcome.
assistant