Hello.
user
Hello, how can I assist you now?
assistant
Due to some financial issues, I would like to cancel my recent reservation. Please help me out.
user
Sure, can I have your good name please to check your  reservation status?
assistant
My name is Kimberly Robinson.
user
Ok,  please wait a moment.
assistant
Sure, take your time.
user
Sorry Kimberly Robinson, no reservation has found  under your name to cancel.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for choosing us, have a good day.
assistant