Hello.
user
Hello, how can I serve you today?
assistant
I am looking to direct flight to replace with connecting flight. Can you change my reservation which was done a week ago?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
Can you please share your name?
assistant
My name is Ronald Allen.
user
Please wait until I find your current reservation status with us.
assistant
Sure.
user
We don't have any reservation on your name to change.
assistant
Ok, thank you for the information.
user
Thank you for reaching us.
assistant