Hi. Raymond Brown here.
user
Hello, how may I amend you today?
assistant
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you please help me out?
user
Sure, please wait for a moment.
assistant
Ok.
user
Thank you for waiting, there is no reservation found on your name.
assistant
No worries, thank you for your information.
user
Thank you for availing with us.
assistant