Hello.
user
Hello. How can I assist you?
assistant
I would like to change my reservation due to some health issues, can you please help me with that?
user
Sure, can I know your name please to proceed further?
assistant
Sure, myself Emily Baker.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no problem. Anyway thank you for checking out.
user
Thank you for approaching us.
assistant