Hello.
user
Hello. How may I help you?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, I can do that for you. Please help me with your name.
assistant
My name is Shirley Edwards.
user
Ok, please wait for a moment.
assistant
Sure, I will wait for your information.
user
I found your reservation and cancelled it successfully.
assistant
Thank you for your help.
user
Thank you for choosing us.
assistant