Hello.
user
Hello. How may I assist you today?
assistant
I am Michelle Jackson. I want to cancel my recent reservation due to some health of my grand father, help me in cancelling my reservation.
user
sure, please wait  a minute.
assistant
Sure.
user
Thanks for your time, no reservation was found on the name Michelle Jackson in our database.
assistant
Ok, no problem.
user
Thank you for opting us.
assistant