Hello.
user
Hello, how may I serve you?
assistant
Can you please help me with changing my previous booking, as I have an appointment with a surgeon.
user
Sure, I will help you. Please provide the name on which ticket was reserved.
assistant
Myself Timothy Adams.
user
Sorry, there is no reservation existing on your name.
assistant
Oh! That's fine. Anyways, thank you for checking.
user
You are welcome, have a nice day.
assistant
Most welcome.
user