Hello.
user
Hello. How may I help you?
assistant
Owning to an emergency, I want to cancel my recent reservation.
user
Sure, I will help you. Please let me know your name to check your registered details?
assistant
Thank you, my name is Deborah Collins.
user
Thank you for your details.
assistant
Ok.
user
Sorry, there is no reservation is found on your name in my records.
assistant
Ok, no problem.
user
Thank you for choosing us, have a nice day.
assistant
Thank you for your information.
user