Hi.
user
Hello. How may I assist you?
assistant
Can you guide me in cancelling my recent reservation?
user
Sure. I am here to help you with your concern. May I know your name please to check your reservation status?
assistant
I am Paul Taylor.
user
Please hold on a moment.
assistant
Sure.
user
Paul Taylor, no reservation has been found on your name in our records.
assistant
Its ok, thank you.
user
Thank you for choosing us.
assistant