Hi.
user
Hello. How can I assist you today?
assistant
I have planned to go for round trip but my mother is not feeling well, so can you please cancel my recent reservation?
user
Ok, may I know your name to check for the previous reservation in our data base?
assistant
My ticket is reserved in the name Nicole Baker.
user
Ok, please allow me a moment to check for the previous reservation. Nicole, there is no reservation found under your name.
assistant
Ok, fine thank you for your information.
user
You are welcome. Thank you for contacting us.
assistant