Hello.
user
Hello, how can I help you?
assistant
I would like to cancel my reservation due to some health issues, can you please help me out with that?
user
Sure, may I know your name to check the reservation?
assistant
Thank you. Myself Christopher Perez.
user
Sorry, there is no reservation with your given name.
assistant
That's ok, no issues. Thank you for the information.
user
Thank you for reaching us.
assistant