Hi.
user
Hello, how may I assist you today?
assistant
I want to cancel my recent reservation due to an emergency, can you please help me?
user
Sure, may I know your name for the cancellation process?
assistant
Sure, my name is Jason Hernandez.
user
Thank you, please wait for a while.
assistant
Sure, I will wait.
user
Sorry, we couldn't find a reservation on your name to cancel.
assistant
Ok, not an issue.Thank you for your information.
user
Welcome, thank you for reaching us.
assistant