Hello.
user
Hello, how can I serve you?
assistant
Due to heavy rain, I want to change my reservation. Can you help me?
user
Sure, we will help you. Can I have your name please for checking your details?
assistant
Gregory Perez here.
user
Ok, please wait a moment.
assistant
Ok.
user
Unfortunately there is no reservation found on your name to proceed further.
assistant
No problem, Thank you.
user
Thank you for reaching us.
assistant