Hello.
user
Hello. How may I help you?
assistant
Due to my ill health, I would like to cancel my recent reservation. Please help me out.
user
Sure, I am here to help you. Can I know your name to proceed?
assistant
Sure, my name is Charles Campbell.
user
Sorry, I did not found any active reservation under your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us, have a nice day.
assistant