Hi.
user
Hello, how can I help you today?
assistant
Owing to an emergency, I want to change my reservation. Can you help me with that?
user
Sure, I here to help you.
assistant
Thank you.
user
May I know your name for checking with previous reservation status?
assistant
Sure, Brandon Thomas here.
user
Please wait.
assistant
Sure.
user
There is no reservation found under your name to change.
assistant
Ok, thank you.
user
Thank you for choosing us.
assistant