Hello.
user
Hello, how may I aid you today from my end?
assistant
Brenda Adams on this side. I was planning to cancel my previous booking as my health condition is not good. Can you help me?
user
Sure, I am here to help you out. Please allow me a moment.
assistant
Thank you for your positive response.
user
Sorry Brenda Adams, there is no reservation on your name in our database.
assistant
Oh! That's very disappointing to know. Anyways, thank you for checking.
user
Thank you for reaching us.
assistant
Welcome.
user