Hello.
user
Hello. How may I help you today?
assistant
I would like to cancel my reservation due to some health issues, can you please help me out with that?
user
Sure, I am glad to help you with that. May I know your good name to check your reservation status?
assistant
Thank you for accepting my request. Myself Michelle Johnson.
user
Ok, please wait for a while.
assistant
Sure, I will wait for your response.
user
We regret to inform you that, we have not found any active reservation on your name in our database.
assistant
Ok,no problem. Anyway thank you for checking out.
user
Thank you for choosing us.
assistant