Hello.
user
Hello. How may I assist you today?
assistant
I am Alexander Roberts. I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you please help me with it?
user
Sure, please wait for few minutes.
assistant
OK.
user
There is no recent reservation found on your name.
assistant
Not an issue, thanks for the information.
user
Thank you for choosing us.
assistant