Hello.
user
Hello. How may I assist you?
assistant
My name is Christine Williams. I would like to change an existing reservation as my friend got hospitalised.
user
Yes, can you tell me your name? Give me a moment.
assistant
Sure, take your time.
user
Sorry to inform you that there is no reservation found on your name.
assistant
No issue, thank you for the information.
user
Thank you for contacting us.
assistant