Hello, Jennifer Carter here.
user
Hello. Welcome to ABC Airline agency. How can I assist you today?
assistant
Due to sudden health issue, I would like to cancel my reservation. Can you please help me out?
user
Sure, I will definitely help you with that. Please give me a moment.
assistant
Sure, take your time.
user
Unfortunately, there is no reservation found under your name.
assistant
Oh, I think the ticket was not booked properly. Anyways, thank you for the information.
user
It's my pleasure, have a great day.
assistant
Welcome.
user