Hello.
user
Hello.
assistant
I am Cynthia Phillips.
user
How may I assist you?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I am here to help you with that. Please give me a moment to check your reservation status.
assistant
Sure, take your time.
user
Sorry to inform you that, there is no reservation found on your name to cancel in our records.
assistant
That's ok, thank you for your information.
user
Thank you for approaching us.
assistant