Hi.
user
Hello, how may I aid you?
assistant
I need to cancel my ticket due to my health issue, can you help me with that?
user
Sure, may I know your name?
assistant
I am Jason Baker.
user
Please wait for a moment to check.
assistant
Sure.
user
Sorry to say, no reservation found on your name.
assistant
That's ok. Thank you for your service.
user
Thank you for reaching us.
assistant