Hello, my name is Ronald Rodriguez.
user
Hello, how may I assist you?
assistant
Owing to an emergency I want to cancel my recent reservation, can you please help me out?
user
Sure, please wait for a moment.
assistant
Ok, take your time.
user
Sorry, there is no reservation found on your name in our database.
assistant
That's ok, thank you for the information.
user
Thank you for approaching us.
assistant