Hello.
user
Hello, how may I help you today?
assistant
Due to sudden change in my trip to another location, I would like to do some changes in existing my reservation. Can you please help me out?
user
Sure, may I know your good name?
assistant
Andrew Garcia here.
user
Ok, please wait for a minute.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you.
assistant