Hello,.
user
Hello. How may I guide you today?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
user
Sure, I will help you with that. Can I know your name to check your previous reservation?
assistant
Myself, Carol Thompson.
user
Please be on hold to check.
assistant
Ok.
user
We regret to inform you that, there is no reservation found on your name in our reservation list.
assistant
Ok, no issues. Thank you for your help.
user
Thank you for contacting us, hope you have a great day.
assistant