Hello.
user
Hello.
assistant
Christine Edwards here.
user
May I know your concern please?
assistant
I would like to change my existing reservation now, can you help me with it?
user
Please wait a moment while I check the records of reservations.
assistant
Ok, please check with my previous booking and let me know the status of my previous reservation.
user
Sorry, there is no reservation been found on the name you have provided.
assistant
Oh! That's very sad to hear from your side. Anyways, thank you for checking.
user
Thank you for choosing our agency, have a nice day.
assistant
Most welcome.
user