Hello.
user
Hello, how can I help you?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, I am happy to help you. May I know your good name?
assistant
Laura Perez here.
user
Sorry, there is no active reservation on your name in our records.
assistant
No problem, thanks for the information.
user
Thank you for choosing us.
assistant