Hello.
user
Hello, how may I serve you?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, I will help you. Please provide the name on which ticket was reserved.
assistant
Thank you. Please check the reservation with my name Jerry Phillips.
user
Please wait for a while.
assistant
Sure, take your time.
user
Sorry Jerry Phillips, there is no reservation existing on your name.
assistant
Oh! It may not booked properly due to server issues while booking. Anyway, thank you for your time.
user
You are welcome, have a nice day.
assistant