Hi.
user
Hello, what can I do for you today?
assistant
Can you help me to cancel my reservation?
user
Sure, may I know your name?
assistant
I am Charles Edwards.
user
Please wait, I will check the reservation and revert to you.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Ok, not an issue. Thank you for the information.
user
Thank you for contacting us.
assistant