Hi.
user
Hello, how can I aid you today?
assistant
Can you please help me in changing my existing reservation?
user
Sure, I am here to serve you.
assistant
Thank you.
user
May I know your name to modify the reservation?
assistant
James Hill here.
user
Ok, please stand by.
assistant
Sure.
user
Sorry, there was no reservation found on your name to modify in our portal.
assistant
Ok, no worries at all. Thank you.
user
Thank you for contacting us.
assistant