Hello.
user
Hello, how may I be  your helping hand?
assistant
I want to cancel my recent reservation because of my health issues. Can you please help me out?
user
Sure, may I know your good name?
assistant
Sure, my name is Sandra Campbell.
user
Ok, please wait for a while I will revert to you with current status.
assistant
Sure.
user
I am sorry to inform that there is no reservation found with your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for choosing our service.
assistant