Hello.
user
Hello. How may I help you?
assistant
I would like to change my reservation due to some health issues, can you please help me out with that?
user
Sure, I can help you in changing the reservation details. Could you please let me know on which name you have booked the ticket?
assistant
Reservation has been done under the name Mark Hill.
user
Ok, I need few seconds to check your ticket status. So, can you please provide me sometime?
assistant
Sure, I will wait for your response.
user
When I have checked your ticket status, I have not found any reservation which is done under your name. Sorry for that.
assistant
Ok, no problem. Anyway thank you for checking out.
user
You are welcome. We will serve you better in the next time. Thank you for opting us.
assistant