Hello.
user
Hello.
assistant
Can you please help me to cancel my ticket due to health problem?
user
Sure, I will help you on that. Could you please provide your name to check your previous reservation status?
assistant
My name is Carol Thompson.
user
Ok Carol, please hold on to check.
assistant
Sure.
user
We regret that, there is no reservation found with your name.
assistant
Ok, it's alright, thank you for your service.
user
Thank you for reaching us.
assistant