Hi.
user
Hello, how may I help you?
assistant
I am Kimberly Walker, I need to cancel my reservation as my scheduled got cancelled. Can you please help me?
user
Sure, please wait for a while.
assistant
Thank you for reacting positively. Ok, I will wait.
user
Sorry, there is no reservation found with your name in our records.
assistant
It's ok, anyway thank you for the information.
user
Most welcome.
assistant