Hi.
user
Hello.
assistant
Sharon Moore here.
user
How can I guide you now?
assistant
 I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
user
Please allow me to check with your previous booking for a moment.
assistant
Ok.
user
Sharon Moore, there is no reservation by your name.
assistant
That's ok, thank you for your help.
user
Thank you for choosing our services.
assistant