Hello, I am Rachel Evans.
user
Hello, Welcome to Mock Agency. How can I help you?
assistant
Due to postpone of my joining formalities at office. I want to cancel my existing reservation, Could you please help me?
user
Sure. Wait for a while, I will check and get back to you.
assistant
Sure.
user
Sorry to tell that there is no previous reservation on your name.
assistant
No problem, thank you for the information.
user
Thank you for approaching us.
assistant