Hello.
user
Hello, In what way I can help you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you help me out?
user
Sure, I am here to help you? May I know your name please?
assistant
Sure, my name is Karen Lewis.
user
Thanks for providing your name, please wait for a while.
assistant
OK.
user
Thanks for being patient, but there is no reservation found for you.
assistant
That's ok, thank you.
user
Thanks for reaching us.
assistant