Hi.
user
Hello, how may I aid you at this moment?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I will help you about it. Can you please let me know your name to check the active reservation status?
assistant
Myself Jonathan Hernandez.
user
Sorry Jonathan, there is no reservation under your name to cancel.
assistant
No problem, thanks for checking.
user
Most welcome.
assistant