Hello.
user
Hello. How may I assist you at this moment?
assistant
Due to sudden change in my planned location of journey, I would like to change my change my reservation to another location. Can you please help me out with changing of my reservation?
user
Sure, I will help you with that.
assistant
Thank you.
user
Can I know your name to check your previous reservation?
assistant
Sure, my name is Jonathan Wilson.
user
Please hold on to check.
assistant
Ok, take your time.
user
We regret that, there is no reservation with your name in our records.
assistant
Oh! Not a problem. Thank you for the help.
user
Thank you for reaching us, have a great day.
assistant