Hi.
user
Hello, how may I assist you?
assistant
I am Rachel Williams.
user
Glad to meet you Williams. How can I help you today?
assistant
Can you change my existing reservation which I have done 2 months back.
user
Sure. Hold on for a moment.
assistant
Sure.
user
Let me check in our previous records.
assistant
It's ok, thanks for checking.
user
Sorry Rachel, there are no flight tickets reserved under your name.
assistant
Ok, not an issue. Thanks for your service.
user
Welcome.
assistant