Hello.
user
Hello, how can I assist you today?
assistant
I am Carolyn Lee. I want to cancel my recent reservation due to the heavy snowfall. Can you help me in that?
user
Sure, we are glad to help you. Please wait for a while I will check and revert back to you.
assistant
Ok.
user
Unfortunately, we did not find any reservation on your name.
assistant
No problem.
user
Thank you for reaching us.
assistant
Thank you for your information.
user
Have a nice day.
assistant