Hello.
user
Hello, how may I assist you today?
assistant
Please change my existing reservation due to some health issues?
user
Sure, can I know your name?
assistant
Sure, I am Samuel Wilson.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant