Hi.
user
Hello, how can I guide you for today?
assistant
Could you please change my existing reservation due to postpone of my board meeting?
user
I will help you with that.
assistant
Thank you.
user
May I know your name?
assistant
My name is Kimberly Hall.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
Not an issue, thank you for checking.
user
Thank you for contacting us, have a nice day.
assistant