Hi.
user
Hello, how can I assist you today?
assistant
I need to change my existing reservation to New York due to owing an emergency.
user
Ok, may I know your name?
assistant
My name is George Martin.
user
Please wait.
assistant
Ok.
user
Thanks for waiting, sorry there is no any reservation found on your name.
assistant
No issue. Thanks for your quick response.
user
Thank you, have a nice day.
assistant