Hello.
user
Hello, How may I aid you?
assistant
I have a bank problem at my home town but the problem is solved, so I need to cancel my reservation. Can you please help me in cancelling?
user
Sure, to proceed further we need to know your name?
assistant
Raymond Gonzalez is my name.
user
 Ok, please wait for couple of minutes, let me check the reservation list and get back to you.
assistant
Ok.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, no problem. Thank you for your information.
user
Thanks for communicating us.
assistant