Hello.
user
Hello. How can I assist you?
assistant
My holiday vacation has been postponed.Can you please help me for cancelling the reservation?
user
Sure, I can cancel your ticket.
assistant
Thank you.
user
May I know your name?
assistant
Sure, my name is Jessica Nelson.
user
Sorry Nelson, no reservation found by your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for approaching us.
assistant