Hi.
user
Hello, how may I serve you at this moment?
assistant
Please cancel my recent reservation owing to an emergency.
user
Sure, I will help you. May I know your name?
assistant
My name is Paul Lee.
user
Yes, I have found your reservation. Shall I proceed to cancel?
assistant
Please proceed to cancel.
user
Your reservation have been cancelled successfully.
assistant
Thanks.
user
You are welcome, thank you for reaching us. Have a nice day.
assistant