Hello. I am Nicole Lopez.
user
Hello, how may I guide you?
assistant
I want to change my existing reservation, will you please help me?
user
Sure, please hold on for a moment.
assistant
Sure.
user
I'm sorry Nicole, there are no reservations on your name.
assistant
Oh! It's Ok.
user
That's ok. Thank you for your time.
assistant
You are welcome.
user