Hello.
user
Hello, how may I serve you?
assistant
My plans to visit Washington got delayed because my leaves has been cancelled by manager, can you please help me in cancelling my recent reservation?
user
Sure, I will help you with the flight ticket cancellation. Please may I know your name?
assistant
My previous reservation has done with the name Samuel Brown.
user
Hold on for a moment please, I am checking your previous flight reservation.
assistant
Sure, take your own time.
user
Thanks for waiting patiently. And I regret to inform you that, I could not find any flight reservation on your name.
assistant
Ok, not an issue. May be something went wrong during my previous reservation. Thank you for checking.
user
Thanks for reaching to us.
assistant