Hello.
user
Hello. How can I assist you today?
assistant
Can you help me to change my reservation?
user
Sure, may I know your name to check for the previous reservation?
assistant
I am Kevin Allen.
user
Please allow me a moment.
assistant
Sure.
user
There is no reservation found under your name in our data base.
assistant
No issues, thank you for checking.
user
Thank you for contacting us.
assistant