Hello.
user
Hello. How can I aid you?
assistant
I need to cancel my reservation as my plan to go for trekking got cancelled. Can you help me?
user
Sure, may I know the name to check for the status?
assistant
I am Jerry Brown.
user
Please be on hold, I will get back to you in a minute.
assistant
Sure.
user
Thank you for waiting. Here, there is no active reservation has been found under your name in our database to cancel it.
assistant
Ok fine, thanks for your response.
user
Thank you for reaching us.
assistant