Hello.
user
Hello, what can I guide you for today?
assistant
William Wright here. I want to change my existing reservation, due to some health issue. Can you please help me?
user
Yes, I will help you about it.
assistant
Thank you.
user
I have checked a reservation under your name in our database but there is no reservation found.
assistant
It's ok, thank you for your information.
user
Ok, thank you for reaching out here.
assistant