Hello.
user
Hello. How may I aid you?
assistant
I am planning to change an existing reservation, due to health issue. Can you please help me out to change my reservation?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name to check your previous reservation status?
assistant
I am Kathleen Rodriguez.
user
Ok, please give me a moment.
assistant
Sure, I will wait for your reply.
user
Sorry, there is no reservation found on your name in our records to modify.
assistant
That's fine, thank you you for your help.
user
Thank you for reaching us.
assistant