Hi, myself Carol Allen.
user
Hello. How may I help you today?
assistant
I want to cancel my reservation as my sister is unwell, can you please help me?
user
Sure, I am here to help you. Please wait for a minute.
assistant
Thank you, I will wait for your response.
user
Sorry to say that, there is no reservation found based on your name.
assistant
Not an issue, thank you for checking.
user
Thank you for consulting us.
assistant