Hello.
user
Hello, how can I help you?
assistant
I would like to cancel my reservation due to some health issues, can you please help me out?
user
Sure, we are here to help you.
assistant
Thank you.
user
Can I have your good name?
assistant
Myself Jessica Miller.
user
Sorry, there is no active reservation on your name in our records.
assistant
Ok, no problem. Anyway thank you for checking out.
user
Thank you for contacting us.
assistant