Hi.
user
Hello.
assistant
I am Margaret Jackson.
user
What type of help do you need from our travel agency?
assistant
I would like to cancel my recent reservation, as my exam is postponed? Can you help me?
user
Yes, I am here to help you with the ticket cancellation process.
assistant
Ok.
user
Sorry to inform you, there is no reservation found on your name in our database.
assistant
That's ok, thank you for checking.
user
You are most welcome. Thank you for choosing us.
assistant