Hello.
user
Hello, how may I help you?
assistant
I want to change my existing reservation due to bad weather condition. Can you help me for this one?
user
Sure, I am here to help you. May I know your name please?
assistant
Sure, Anna Harris here.
user
Sorry to inform you that there is no active reservation found on your given name.
assistant
No issues, thank you for the information.
user
Thanks for contacting us.
assistant