Hello,.
user
Hello, how can I aid you?
assistant
Can you help me in cancelling my reservation?
user
Sure, may I know your good name please?
assistant
I am Kevin Williams.
user
OK, wait for a while. I will check and get back to you.
assistant
OK.
user
Thank you for waiting, there is no reservation found based on you name.
assistant
OK, thank you for the information.
user