Hello.
user
Hello, how may I serve you today?
assistant
Can you please help me to cancel my recent reservation? Because I am unable to travel.
user
Sure, I am here to help you with this. May I know your name please?
assistant
Thank you. My name is Nancy Parker.
user
Ok, wait for a mean while.
assistant
Ok, take your time.
user
Sorry to say, that there is active no reservation found as per your name to cancel it.
assistant
It's ok, not  a problem with that. Thank you for checking the ticket status.
user
You are welcome.
assistant