Hello. I am Charles Davis.
user
Hello, how may I assist you today?
assistant
I want to cancel my reservation due to sudden heavy snowfall at my place. Can you please cancel my ticket?
user
Sure, we are here to help you. Please wait a moment.
assistant
Sure.
user
Thank you for your time, sorry, no reservation found with provided name.
assistant
Ok, thank you.
user
Thank you for approaching us.
assistant