Hello.
user
Hello. How can I help you?
assistant
I am Steven Scott. Owning to an emergency, I would like to change my existing reservation. Can you please help me with this?
user
Sure, I will help you to cancel your reservation.
assistant
Please change my reservation.
user
Sure, I will help you to change your reservation.
assistant
Thank you.
user
Please give me a moment.
assistant
Ok.
user
Sorry, no reservation found on your name to change your reservation.
assistant
Ok, no problem. Thank you for the information.
user
Welcome, have a nice day.
assistant