Hello.
user
Hello, how may I aid you today from my end?
assistant
Can you help me in cancelling my recent reservation?
user
Sure, I am here to help you out. Please provide me your name to check  the reservation status.
assistant
I am Rebecca Martin.
user
Rebecca Martin, please allow me a moment.
assistant
Sure.
user
Sorry Rebecca Martin, there is no reservation on your name.
assistant
Its ok, thank you.
user
Thank you for reaching us.
assistant