Hello.
user
Hello. How may I assist you?
assistant
I am Sandra Robinson. I want to cancel my recent reservation due to heavy rain fall at my destination.
user
Ok.
assistant
 Can you please help me it?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please, wait a while.
assistant
Sure.
user
Thanks for your time, there is  no reservation found on your name.
assistant
Not an issue. Thank you for kind service.
user
Thank you.
assistant