Hello.
user
Hello, how may I help you?
assistant
I am Jacob Hernandez. Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
user
Sure, please wait for a moment to check your details.
assistant
Ok, take your time.
user
Sorry to say, no reservation found on your name.
assistant
That's ok. Anyways, thank you for your help.
user
Thank you for reaching us, have a nice day.
assistant