Hi.
user
Hello. How can I be your helping hand?
assistant
Due to the serious illness of my mother, I am unable to catch a flight. So I had a request to you cancel my recent reservation?
user
Ok. For this I want to know your good name please.
assistant
Sure, my name is Sarah Carter.
user
Please standby.
assistant
Sure.
user
Thank you for being waiting. We found a reservation on your name and we cancelled your reservation.
assistant
Ok, thanks for your assistance.
user
Thank you for approaching us.
assistant