Hello.
user
Hello. How may I assist you?
assistant
I am Jeffrey Thompson. Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.
user
Sure, I am here to help you out. Jeffrey Thompson, we regret to inform you that there is no reservation found on your name in our records.
assistant
Not an issue. Thank you.
user
Thank you for choosing us.
assistant