Hello.
user
Hello. How can I help you at this moment?
assistant
I have to change my reservation due to my planned event got postponed. So please help me with that.
user
Sure, I will help you with that. Can you please mention your name for further process?
assistant
Thank you. Please check the reservation with my name Nancy Lopez.
user
Ok, please hold on a moment.
assistant
Sure, take your time.
user
There is no previous reservation available under your name.
assistant
Oh! It may not be booked properly. Anyway, thank you for your time.
user
Thank you for reaching us.
assistant
Most welcome.
user