Hello.
user
Hello, how can I render you today?
assistant
 I am Janet Hill want to cancel my reservation owing an emergency. Can you help me in cancelling?
user
Sure, I will help you with that. Please wait a while.
assistant
Ok.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
 Thank you for your help.
user
Thank you for choosing us.
assistant