Hi.
user
Hello. How may I aid you today?
assistant
Owing to an emergency I had to request for this change reservation.
user
Sure, I'll help you with this. Could you please let me know your name to check the reservation status?
assistant
My name is Sarah Taylor.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for waiting. Sorry, there is no active reservation have been found under your name in our database to amend it.
assistant
Thank you.
user
Thank you for availing us.
assistant