Hi.
user
Hello. How can I help you today?
assistant
I'm Kenneth Martinez. I want to change my reservation due to heavy rainfall.
user
Sure, I can help you with you that.
assistant
Ok.
user
Please allow me a moment to check the details for you. Kenneth, I see that there is no reservation found under your name.
assistant
That's fine, thank you for the help.
user
You are welcome.
assistant