Hi.
user
Hello.
assistant
I am Betty Hill.
user
How can I aid you?
assistant
 I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
user
Sure, I will help you with that. Betty Hill, we haven't found any reservation under your name in our database.
assistant
That's ok, thank you for your help.
user
Thank you for approaching us.
assistant