Hello.
user
Hello. How can I help you?
assistant
I need to change my reservation due to my planned event got postponed. So please help me with changing my reservation.
user
Sure, may I know your name please to check the reservation status?
assistant
Sure, myself Nicole Lewis.
user
Nicole, there is no reservation found with your details.
assistant
Oh! It may not be booked properly due to server issue. Anyway, thank you for your time.
user
Thank you for choosing us.
assistant
Most welcome.
user