Hello.
user
Hello, how may I aid you today?
assistant
I just want to change my existing reservation, due to sudden demise of my grand mother. Can you help me?
user
Sure, I am here to help you. May I know your good name please?
assistant
Charles Turner here.
user
OK. Thank you for providing all necessary details, wait for a while, I will check and revert to you.
assistant
Ok.
user
Thanks for waiting. We hardly tried to find your reservation but, no reservation has been found with your name.
assistant
No problem, Thanks for the information.
user
Thank you for reaching us, have a good day.
assistant