Hello,.
user
Hello,. How can I render you today?
assistant
 I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me with that?
user
Sure, we are here to aid you.
assistant
Thank you.
user
Let me know your name to check with your reservation.
assistant
I am Kenneth Carter.
user
Give a minute, I will check the previous list and let you know the details of it.
assistant
Sure.
user
Thanks for your details.
assistant
My pleasure.
user
Thanks for your time, there is no reservation found on your name  Kenneth Carter.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for reaching us.
assistant