Hello.
user
Hello, how may I aid you?
assistant
Jennifer Lee here. Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Sure,  I am here to help you out. Please allow me a moment.
assistant
Ok, take your time.
user
Sorry Lee, there is no active reservation on your name in our database.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you for reaching us.
assistant
Welcome.
user