Hi.
user
Hello, how can I help you today?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
Sure, I am here to help you. Can I know your name to check for your reservation status?
assistant
Rachel Smith is my name.
user
Sorry, no reservation found on your name to change it.
assistant
That's ok, thank you.
user
Thank you for contacting us.
assistant