Hello.
user
Hello. How may I aid you at this moment?
assistant
I have planned for the trip and booked a ticket but suddenly the trip got cancelled, so I need to cancel my past ticket. Can you please help me to do that?
user
Sure, I am here to help you with that.
assistant
I am happy for your response.
user
May I know your good name?
assistant
My name is Mary Carter.
user
Please wait for a minute.
assistant
Ok, I will wait for your reply. Take your own time.
user
We are regret to inform you that, there is no active reservation on your name in our database.
assistant
It's ok, not an issue with that. Thank you for your time.
user
Thank you for reaching us. Have a nice day.
assistant
You are welcome.
user