Hello, I am Margaret Mitchell.
user
Hello, how may I assist you?
assistant
Due to sudden demise of my grand mother, I want to cancel my reservation. Can you please help me?
user
Sure. Please, wait.
assistant
Ok.
user
Thank you for being patience, there is no reservation found on your name.
assistant
It's ok, thank you for your response.
user
Thank you for approaching us.
assistant