Hello,.
user
Hello, how can I render you today?
assistant
I am Sharon White.
user
Ok.
assistant
I just want to cancel my recent reservation, due to sudden demise of my Grand Father. Can you please help me with that?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait a while.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, no issue. Thank  you.
user
Thank you for choosing us.
assistant