Hi, I am Emily Davis.
user
Hello, how may I assist you?
assistant
I need to cancel my recent  reservation due to  postpone of football final match. Could you please help me in cancelling the ticket?
user
Sure, we are here to assist you better. Please be on hold let me check the reservation status.
assistant
Sure.
user
Sorry to say, that there is no reservation I found in your given name.
assistant
No issues, thank you for your valuable information.
user
Thank you for choosing our service regarding your flight ticket cancellation.
assistant