Hi, Sarah Rodriguez here.
user
Hello, how may I aid you today?
assistant
Owning to an emergency, I need to attend to a surgery so, Can you please help me to cancel my recent reservation?
user
We are gleeful to help you with that cancel reservation. Please wait for a couple of minutes, I will check and inform you.
assistant
Ok, Take you own time.
user
Sorry for delay, there is no existing reservation found regarding on your name.
assistant
Alright, no issue. Thanks for your information.
user
Thanks for choosing us.
assistant