Hello.
user
Hello, welcome to AA airline agency. How may I  assist you?
assistant
My name is Dorothy Garcia.
user
Ok.
assistant
I need to cancel my reservation, as my friends have already booked my ticket in another flight along with theirs, I was not aware of this thing, can you please cancel the ticket for me?
user
Ok, I can help you out.Please wait a minute.
assistant
Ok.
user
Sorry, no reservation found on your name to cancel.
assistant
That's ok.
user
Thank you for reaching us.
assistant
Thank you for checking.
user