Hi.
user
Hello, how can I assist you?
assistant
Due to heavy rain tournament got postponed, so I need to change my existing reservation.
user
Sure, I will help you with that. May I know your name?
assistant
Helen Nelson is my name.
user
Ok, please wait for a moment.
assistant
Ok.
user
Thanks for waiting, there is no reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant