Hello, Jacob Lee here.
user
Hello Lee. What kind of help are you expecting from me?
assistant
My friend Akhil is not feeling well, so he can't travel right now. Can you cancel his ticket?
user
Sure, give me a minute.
assistant
Sure, take your time.
user
Sorry Lee, I couldn't find any reservation on your name.
assistant
It's ok. Thank you for searching.
user
You are welcome.
assistant