Hello.
user
Hello, how  may I support you today?
assistant
I have made a reservation earlier in a direct flight but now I need to change my reservation in connecting flight. Can you please help me?
user
Sure, please share me your good name.
assistant
Sure, my name is Rebecca Williams.
user
Please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
No issues, thank you.
user
Thank you for reaching us.
assistant