Hello.
user
Hello. How can I assist you at this moment?
assistant
I would like to change my existing reservation, due to bad weather condition. Can you please help me?
user
Sure, I am here to help you with this.
assistant
Thank you.
user
Can you please provide your name to check your reservation status?
assistant
My name is Kevin Brown.
user
Kevin Brown, there is no active reservation found under your name in our database.
assistant
No problem, thank you for checking.
user
Thank you for contacting us.
assistant