Hello.
user
Hello, how may I aid you today?
assistant
I have to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, I am here to help you out. Please provide me your name to cancel it.
assistant
Thank you.  Please check the reservation with my name Brandon Harris.
user
Please allow me a moment.
assistant
Sure, take your time.
user
Sorry  Brandon Harris, there is no reservation on your name in our database.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Thank you for reaching us.
assistant
Most welcome.
user