Hello.
user
Hello, how can I support you?
assistant
I want to change my existing reservation. Could you help me?
user
Sure, may I know your name please?
assistant
Benjamin Miller.
user
Please wait for a while.
assistant
Ok.
user
Thanks for your time, there is no active reservation found in your name.
assistant
That's ok, thank you.
user
Thank you for choosing us.
assistant