Hello.
user
Hello, how can I help you with our service?
assistant
I am Patrick Wilson. I want to change an existing reservation, due to heavy rains. Can you help me in out?
user
Sure, give me sometime please let me check about your request.
assistant
Ok, take your time.
user
I am sorry, there is no active reservation on your name to change.
assistant
That's ok, thank you for your quick response.
user
Thank you for opting us.
assistant
Your are welcome.
user