Hello.
user
Hello, how can I guide you for today?
assistant
Can you please help me out in cancelling my reservation? As there is a heavy snow fall in my visiting location.
user
Sure, I will help you with that. May I know your name?
assistant
Sure, my name is Raymond Baker.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure, take your time.
user
Sorry, there is no reservation found under your name in our database.
assistant
Oh! That's ok, thank you for giving the information.
user
Thank you for contacting us, have a nice day.
assistant