Hello.
user
Hello. How may I serve you at this moment?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
user
Sure, may I know your good name please?
assistant
Sure, myself Cynthia Perez.
user
Ok, please wait for few minutes.
assistant
Sure.
user
There is no existing reservation found on your name in our records.
assistant
It's ok, thank you for your help.
user
Thank you for reaching us.
assistant