Hello.
user
Hello, how may I guide you for today?
assistant
I am Kathleen Green. I would like to cancel my reservation, can you please help me out?
user
Yes, I will help you about that.
assistant
Thank you.
user
Sorry to say this Green, there is no active reservations under your name to cancel.
assistant
Ok no problem, thank you for your services.
user
Most welcome, thank you for reaching out here.
assistant