Hello.
user
Hello, how may I help you?
assistant
My name is Ronald Williams. Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I will help you. Please hold on a moment.
assistant
Sure, I will wait for your response.
user
Sorry, there is no reservation found on given name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant