Hi.
user
Hello.
assistant
My exams got postponed, can you please help me in cancellation?
user
How may I assist you today? Ok, I am here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
I am Janet Miller.
user
Please hold on.
assistant
Ok.
user
Thanks for waiting. Sorry, there is no reservation found on your name.
assistant
No issues, thank you.
user
Thank you for reaching us.
assistant