Hello Virginia Green here.
user
Hello, how may I help you?
assistant
Due to heavy snow storm, I want to cancel my recent reservation. Can you be my helping hand to cancel my reservation.
user
Ok, I will help you. Please wait for a while. Let me check and revert to you.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no issue.
user
Thanks for reaching us.
assistant
Thank you.
user