Hello,.
user
Hello, how can I assist you?
assistant
I just want to cancel my reservation due to sudden demise of my grand father,. Can you help me with cancellation of my trip?
user
Sure, I will help you. May I know your name?
assistant
I am Christine Young.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry there is no reservation found in your name.
assistant
Ok, no issues. Thanks for the information.
user
Thanks for choosing us, have a nice day.
assistant