Hello.
user
Hello, how can I help you at present?
assistant
I want to change my existing reservation due to sudden rainfall at my source. Can you please help me with this?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
Sure, I am Margaret Clark.
user
Please wait a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, not an issue. Thank you for the information.
user
Thank you for availing us.
assistant