Hello.
user
Hello. How may I aid you?
assistant
I want to cancel the recent ticket  because the planned trip got cancelled suddenly. Can you please help me in cancelling the ticket?
user
Sure, I am here to help you out.
assistant
Thank you for accepting my request.
user
May I know your name please to proceed further?
assistant
My name is Nicole Campbell.
user
Nicole Campbell, we haven't found any reservation under your name in our database.
assistant
It's ok, thank you for checking my ticket status.
user
Thank you for approaching us.
assistant
You are welcome.
user