Hello.
user
Hello. How can I aid you today?
assistant
I want to postpone my trip due to an emergency. Can you aid me in amending my existing reservation?
user
Sure, I am here to help you. May I know on whose name the ticket has been reserved formerly?
assistant
Ticket was reserved on the name Rebecca Wilson.
user
Sorry Rebecca Wilson, there are no flights reserved on your given name formerly.
assistant
No issues. Thank you for checking.
user
Welcome, thank you for choosing us. Have a great day.
assistant