Hello.
user
Hello, how may I help you?
assistant
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
user
Sure, we are here to help you. May I know your name please?
assistant
Sure, I am Michelle Thomas.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, not an issue. Thank you for your information.
user
Thanks for reaching us.
assistant