Hello.
user
Hello, how may I be at your service today?
assistant
I am Richard Nelson. I would like to cancel my reservation which is under my name. Can you please help me with that?
user
Sure, please wait for a moment.
assistant
Sure, take your time.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for reaching us.
assistant
You are welcome.
user