Hello, I am Kimberly Davis.
user
Hello, how can I help you?
assistant
As the holiday trip which I have planned to go got postponed due to heavy rains, I want to cancel my reservation. Can you please help me?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please stand by.
assistant
Ok.
user
Thank you for waiting, sorry to inform no reservation found on your name.
assistant
It's ok, thank you for your information.
user
Thank you for reaching us, have a nice day.
assistant