Hello.
user
Hello, how may I assist you today?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, may I know your name?
assistant
I am Virginia Collins.
user
Ok, please wait for sometime.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for reaching us.
assistant