Hello. Myself Charles Edwards.
user
Hello, do you need any help from us?
assistant
I would like to cancel my recent reservation due to some personal issues, will you help me with that?
user
Sure, I will help you.
assistant
Thank you for accepting my request.
user
Sorry, there is no reservation matching with your name in our portal to cancel.
assistant
Ok, not an issue. Thank you for your information.
user
You are welcome.
assistant