Hi.
user
Hello, how can I help you today?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
May, I know your good name?
assistant
I am Carol Green.
user
Please wait for a moment.
assistant
Sure.
user
Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?
assistant
Please cancel it.
user
Your ticket has been cancelled and your ticket fare will be refunded to your bank account.
assistant
Thanks for the help.
user
Thank you for choosing us.
assistant