Hello.
user
Hello, could you please tell us for what help you approached us?
assistant
I would like to cancel my recent reservation because my health condition  was not good, can you help me?
user
 Sure, could I have your name please?
assistant
Katherine Young here.
user
Ok, please allow me a moment.
assistant
Sure, take your own time.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
That's ok, thank you for checking.
user
You are welcome, have a great day.
assistant