Hello.
user
Hello, how can I support you?
assistant
My name is Charles Jones. I want to cancel my reservation due to cancel of my family tour trip.
user
Please, wait for a while.
assistant
Ok.
user
I found reservation with your name. Shall I proceed to cancel the reservation?
assistant
You can proceed to cancellation.
user
Your reservation has been cancelled.
assistant
Thanks for your service.
user
Thank you, for reaching us.
assistant