Hi.
user
Hello. How may I help you?
assistant
Actually, I want to cancel my reservation which is done recently due to heavy floods at Denver, can you please help me?
user
Sure, I am here to help you.
assistant
Thank you.
user
Ok, please wait for a while, let me check your reservation status.
assistant
Ok, I will wait.
user
May I know your name to proceed?
assistant
Sure, my name is Frank Anderson.
user
Thank you for waiting, there is no flight found on your name in our database.
assistant
Ok, no problem. Anyways, thank you for your service.
user
Thank you for approaching us.
assistant