Hello.
user
Hello. How can I assist you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, can I know your name please?
assistant
My reservation was done under the name Ronald Johnson.
user
Ok, wait a moment please.
assistant
Sure.
user
Sorry Ronald, there is no reservation found on your name.
assistant
That's ok, no issues.
user
Thank you for approaching us.
assistant
Anyways, thank you for the information.
user