Hello.
user
Hello. How can I aid you?
assistant
I am Patricia Hernandez. I need to cancel my reservation, can you help me out please?
user
Nice to meet you Hernandez. Sure, I will help you with that.
assistant
Thank you.
user
Patricia Hernandez, we haven't found any reservation under your name in our database?
assistant
That's ok, no problem. Thank you for your help.
user
Thank you for reaching us.
assistant