Hello.
user
Hello, how can I abet you?
assistant
I am Daniel Lopez. Owing to an emergency, I want to change an existing reservation.
user
Sure, we are here to help you. Just give me a moment, I will check your details and let you know the status.
assistant
Sure.
user
Sorry to inform you that there is no active reservation on your name to proceed further.
assistant
Not an issue. Thank you.
user
Thank you for consulting us.
assistant