Hi.
user
Hello, how may I aid you today from my end?
assistant
I want to change my flight reservation as I am unwell, can you please help me?
user
Sure, I am here to help you out. Please allow me a moment. May I know your name?
assistant
My name is Christopher Thomas.
user
Sorry Christopher Thomas, there is no reservation on your name in our database.
assistant
Not an issue. Anyway, thank you for checking.
user
Thank you for reaching us.
assistant