Hello.
user
Hello, how may I assist you today?
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, please share me your good name.
assistant
My name is Justin Perez.
user
Please wait for a while.
assistant
Sure, take your time.
user
Sorry to say that, there is no active reservation found on your name.
assistant
That's ok, thank you for your information.
user
Thank you for opting us.
assistant