Hello, I am Betty Lopez.
user
Hello, how can I be of your helping hand?
assistant
Due to an emergency meeting, I want to change my reservation. Can you help me with it?
user
Sure, we will help you. Please wait a moment, I will check your details and get back to you.
assistant
OK.
user
Unfortunately, there is no reservation found on your name to proceed further.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant