Hi.
user
Hello, do you need any help from us?
assistant
Can you help me in changing my recent reservation, as my exam is postponed?
user
Sure, I am glad to help you.
assistant
Ok.
user
Could I have your name please?
assistant
I am Laura Thomas.
user
Ok, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to make changes.
assistant
That's ok, thank you.
user