Hello.
user
Hello, how can I aid you?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, may I know your name?
assistant
I am Melissa Collins.
user
Ok, please wait a minute.
assistant
Sure.
user
Sorry, there is no reservation found on your name to cancel.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant