Hi, I am Kevin Taylor.
user
Hello, how may I serve you?
assistant
Due to tornado I want to cancel my trip to hometown, can you please cancel my reservation?
user
Sure, please wait for a while I will check your reservation status and get back to you.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for availing us, have a good day.
assistant