Hello.
user
Hello, how may I guide you?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, please hold on for a moment. Can I know your name?
assistant
My reservation was done under the name Emily Nelson.
user
I am sorry, there are no reservations with your name.
assistant
That's ok, not an issue. Anyways, thank you for the information.
user
Thank you, have a good day.
assistant