Hello.
user
Hello, how may I aid you?
assistant
I would like to cancel my reservation due to some health issues, can you please help me with that?
user
Sure, may I know your name?
assistant
Thank you. Myself Benjamin Thompson.
user
Please give me a moment to check your ticket status.
assistant
Sure, I will wait for your response.
user
Sorry Benjamin Thompson, no reservation is available by your name.
assistant
That's ok, no problem. Anyway thank you for checking out.
user
Thank you for choosing us.
assistant