Hello.
user
Hello, how may I be at your service today?
assistant
Can you aid me to cancel my reservation due to emergency?
user
May I know your name please to check the status of your reservation?
assistant
Pamela Phillips here.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Ok.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
Thank you.
user
Thank you for reaching us.
assistant