Hello.
user
Hello, how can I help you?
assistant
I am Linda Adams. I am planning to cancel my recent reservation, due to exams. Can you please cancel my ticket?
user
Sure, please be on hold.
assistant
Sure.
user
There is no reservation found under your name in our database to do cancellation.
assistant
That's fine. Thank you for your help.
user
Thank you for utilising our service.
assistant