Hello.
user
Hello, how may I serve you?
assistant
I need to cancel my ticket due to some health issues, so please help me to cancel.
user
Sure. May I know your good name please?
assistant
Sure, my name is Susan Rodriguez.
user
Ok, please wait a minute.
assistant
Sure.
user
Thank you for your time. Unfortunately there is no reservation found matching with your name.
assistant
No problem, thanks for your support.
user
Thank you for being with us.
assistant