Hello.
user
Hello. How can I assist you?
assistant
Can you please help me to cancel my reservation due to bad weather conditions at my destination place?
user
May I know your name please?
assistant
Sure, my name is Michael Jones.
user
Please wait for a while.
assistant
Ok, I will wait.
user
Sorry, no reservation found on your name to cancel.
assistant
Not an issue, thank you.
user
Thank you for reaching us.
assistant