Hello.
user
Hello. How can I aid you?
assistant
I need to change my reservation due to my planned event got postponed. So please help me with changing my reservation.
user
Sure, may I know your name?
assistant
Sure, myself Susan Martinez.
user
Sorry, there is no reservation found under your name.
assistant
Oh! It might not be booked properly due to server issue. Anyway, thank you for your time.
user
Thank you for reaching us.
assistant