Hello.
user
Hello, what help are you seeking form our agency?
assistant
I want to change my recent reservation, can you help me out?
user
Ok, may I know your name for checking with your existing reservation?
assistant
I am Sandra Martin.
user
Give me a moment to check with your existing reservation.
assistant
Ok, take your time.
user
Sandra Martin, I regret to inform you. There is no active reservation by your name.
assistant
That's ok. Anyways, thank you.
user
Thank you for choosing our agency.
assistant