Hello.
user
Hello, how may I assist you?
assistant
I want to change my existing reservation, due to heavy heavy rain.
user
Ok, no issues, can you provide your name? Sorry, there is no reservation found on your name.
assistant
My name is Jefferey Wilson.
user
Ok.
assistant
That's ok, no problem. Thank you for checking.
user
Welcome, thank you for your assistance.
assistant