Hello.
user
Hello. How may I aid you?
assistant
I want to change my existing reservation, can you please help me with this?
user
For checking your reservation, we need your good name. Please mention it.
assistant
My name is Jennifer Edwards.
user
Thank you. Please be online for a while. I will check your reservation status and get back to you.
assistant
Ok.
user
I am sorry to say you that there is no reservation found under your name in our database.
assistant
No problem, thank you.
user
Welcome Jennifer Edwards.
assistant