Hello.
user
Hello, how can I assist you for the day?
assistant
Due to some personal issues, I would like to cancel my recent reservation. Please help me out.
user
May, I know your good name?
assistant
My name is William Hall.
user
Please wait for a moment.
assistant
Sure, take your time.
user
Sorry, we found no reservation on your given name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant