Hello.
user
Hello, how can I assist you today?
assistant
I am Raymond Wilson. I want to change an existing reservation, due to heavy rainfall. Could you help me in changing my reservation?
user
Sure, I would be happy to help you. Please wait for a moment, I will check the reservation list and revert you.
assistant
Sure.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Not an issue. Thanks for your quick response.
user
Thanks for contacting us and have a nice day.
assistant