Hello.
user
Hello, how may I aid you?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Ok, May I know your name?
assistant
Elizabeth White here.
user
Ok, please wait.
assistant
Sure.
user
Thank you for waiting, there is no reservation found on your name.
assistant
No problem, Thanks for the information.
user
Thank you for assisting us.
assistant