Hello.
user
Hello. How may I assist you?
assistant
Actually my Snooker' competition is postponed, so that I want to cancel my recent reservation. Can you help me?
user
Sure, I can help you and may I know your name for checking purpose?
assistant
Thank you. I am Jeffrey Baker here.
user
Please wait for a while.
assistant
Sure.
user
Thank you for waiting, there is no reservation found for the user name to cancel the ticket.
assistant
That's fine, no problem.
user
It's my pleasure and thank you for approaching us.
assistant
Thank you for your valuable information.
user
You are welcome.
assistant