Hello.
user
Hello. How may I aid you?
assistant
I want to change my reservation as my plan to visit Boston is postponed. Can you change my reservation?
user
Sure, I am here to help. May I know your name?
assistant
My name is Roberts Young.
user
Sorry, there are no reservation found on your name.
assistant
Ok, thank you for the information.
user
Thank you for reaching us.
assistant