Hello.
user
Hello. How may I serve you at this moment?
assistant
Owing to an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, may I know your good name please?
assistant
My name is Carol Edwards.
user
Ok, please wait for few minutes.
assistant
Sure, I will wait for your response.
user
There is no recent reservation found on your name in our records.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant