Hello.
user
Hello, how can I guide you for today?
assistant
I would like to cancel my reservation due to some health issues. Can you please help me out?
user
I will help you with that.
assistant
Thank you.
user
May I know your name?
assistant
Sure, myself Eric Young.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, no issues. Thank you for checking out.
user
Thank you for contacting us, have a nice day.
assistant