Hi.
user
Hello. How may I help you?
assistant
I want to cancel my reservation which is done recently due to some problems, can you please help me?
user
Sure, I can help you. May I know your name to cancel your ticket?
assistant
Sure, my name is Sarah Martin.
user
Sarah, please give me a moment to check your ticket status.
assistant
Sure, I will wait.
user
Sorry, no reservation is available by your name.
assistant
Ok, no problem. Anyways, thank you for your service.
user
Thank you for contacting us.
assistant