Hello.
user
Hello, how may I help you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, please share your good name?
assistant
My reservation was done under the name George Robinson.
user
Please wait for a while.
assistant
Sure, take your time.
user
Sorry, no reservation found on your given name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for choosing us.
assistant