Hello, I am Nicole Hall.
user
Hello, how may I assist you?
assistant
I am having urgent work on the dates which I have booked the flight, can you help me to change the existing reservation?
user
Sure, please wait for a moment.
assistant
Take your time.
user
Sorry, there is no tickets showing on your name.
assistant
No issues. Thank you for checking.
user
Thank you for reaching us.
assistant
You are welcome.
user