Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please cancel it?
user
May I have your name please?
assistant
Gary Moore here.
user
Please give me a moment, I will check and revert to you.
assistant
Sure.
user
There is no reservation found on your given name.
assistant
No problem, Thanks for the information.
user
Thank you for availing us.
assistant