Hello,.
user
Hello, how can I render you today?
assistant
Please cancel my reservation which is reserved on my name, due to my health issues. Can you help me with cancellation?
user
Sure, I will help you with that. May I know your name to check your details in our database?
assistant
Thank you for responding. I am Carol Lopez.
user
Please wait a while.
assistant
Sure, I will wait.
user
Thank you for waiting.
assistant
Ok.
user
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, I think it was not reserved properly. Thanks for the information.
user
Thank you for approaching us.
assistant