Hello.
user
Hello, how may I help you?
assistant
I am Nicole Hernandez, I want to cancel my reservation due to change in my plan to meet my friend.
user
Ok, please wait a minute. I will check and revert you.
assistant
Sure.
user
Thank you for your time. Unfortunately there is no reservation found by your name.
assistant
Thank you for the information.
user
Thank you for contacting us.
assistant