Hello, I am Carolyn Campbell.
user
Hello, how may I assist you?
assistant
Due to heavy rains, I want to cancel my ticket. Can you help me?
user
Sure, hold on for a moment. Let me check.
assistant
Take your time.
user
Sorry Carolyn, there are no flights reserved on your name.
assistant
No issues. Thank you for checking.
user
Welcome. Thank you for choosing us.
assistant
You are welcome.
user