Hello.
user
Hello, how may I help you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, please wait. Let me check your reservation status in our database. May I know your name?
assistant
My reservation was done under the name Ronald Carter.
user
Ok, please be online for a while.
assistant
Sure, take your time.
user
Sorry, I have not found any reservation by your name in our database.
assistant
That's ok, not an issue. Anyways, thank you for the information.
user
You are welcome and thank you for choosing us.
assistant