Hello.
user
Hello, how may I help you?
assistant
Can you please help me in changing my recent reservation? As my planned trip has been postponed to some other dates.
user
Sure, I can help you. May I know your name?
assistant
Thank you for accepting my request, I had reserved it on the name of Larry Thompson.
user
Thank you. Please wait, let me check your reservation status.
assistant
Sure, take your time.
user
Sorry, there is no reservation found under your name in our database.
assistant
Oh! I think the ticket was not booked due to server issue.
user
You are welcome and thank you for choosing us.
assistant
Anyway, thank you for the information.
user