Hello.
user
Hello. How can I aid you?
assistant
I am Steven Nelson. I want to cancel my recent reservation due to bad weather conditions. Can you please help me with this?
user
Sure, please allow me a moment to check for the status.
assistant
Sure.
user
Thank you for waiting. Here, I found your reservation and I have cancelled it.
assistant
Thank you.
user
Thank you for reaching us.
assistant