Hello.
user
Hello, how may I help you today?
assistant
Can you please help me to cancel my reservation as I am sick and cannot make it to trip?
user
Sure, I am here to help you.
assistant
I appreciate that.
user
May I know your good name please?
assistant
My name is Melissa Smith.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to inform you that, there is no reservation found as per your name in our database.
assistant
Oh, may be I have cancelled it earlier. Thank you for your time.
user
Thank you for reaching us with a query.
assistant