Hello.
user
Hello. How can I help you at this moment?
assistant
I want to change my existing reservation due to bad weather condition, can you please help me with that?
user
Sure, I am happy to help you with that. May I know your name for further process?
assistant
My name is Andrew Collins.
user
Ok, please hold on a moment, I will check your previous reservation status.
assistant
Sure.
user
There is no previous reservation available under your name.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant