Hello.
user
Hello, how can I assist you today?
assistant
I am Karen King. I need to amend my reservation due to some crisis in my location, can you help me out please?
user
Ok, I will change your reservation. Please wait a moment.
assistant
Thank you.
user
There is no reservation done on the name provided.
assistant
That's ok, no problem. Thank you for your help.
user
Thank you for choosing our agency.
assistant