Hi.
user
Hello, how can I help you?
assistant
Owing to an emergency I want to change my existing reservation, will you help me in it?
user
Sure, I can help you better.
assistant
Thanks.
user
Let me know your name to check the status of your reservation?
assistant
My name is Sharon Hill.
user
Ok, please wait.
assistant
Sure.
user
I regret that there is no reservation found on your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant
Have a nice day.
user