Hello, I am Jessica Martin.
user
Hello, how may I best support you now?
assistant
I want to cancel my reservation due to a sudden change of my plan to visit my hometown. Can you help me with the cancellation?
user
Sure, I am here to help you. Please wait a moment.
assistant
Sure.
user
Sorry there is no reservation found on your name.
assistant
Ok, no problem. Thank you for your response.
user
Thanks for contacting us. Have a nice day.
assistant