Hello.
user
Hello, how may I aid you?
assistant
 I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
user
Sure, may I know your name?
assistant
Myself Jennifer Turner.
user
Please give me a moment to check your ticket status.
assistant
Ok.
user
Sorry Jennifer Turner, no reservation is available by your name.
assistant
That's fine, thank you.
user
Thank you for choosing us.
assistant