Hello.
user
Hello. How may I assist you?
assistant
I am planning to change an existing reservation, due to health issue. Can you please help me out?
user
Sure, I am here to help you with your concern. May I know your name please?
assistant
My name is Brian Collins.
user
Please wait a moment.
assistant
Sure.
user
Brian Collins, no reservation has been found on your name in our database.
assistant
That's fine, thank you for your help.
user
Thank you for reaching us.
assistant