Hello.
user
Hello, how can I assist you at this moment?
assistant
I'm Dorothy Johnson.
user
Ok.
assistant
As I am really frustrated with your services, one of your agent had booked a wrong flight for me. I am looking for cancellation. Can you help me out?
user
Ok, sorry for the inconvenience.I'll help you out .
assistant
That's good.
user
Sorry, no reservation found on your name.May you have connected with another agency.
assistant
That's ok.
user
Thank you for contacting us.
assistant
Anyways, thank you.
user