Hello.
user
Hello.
assistant
Eric Anderson here.
user
How may I assist you?
assistant
I want to change my existing reservation, due to some health issues. Can you please help me with it?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait a moment, I will check the status of your reservation.
assistant
Ok, sure. I will be waiting for your response.
user
Eric Anderson, no reservation has been found on your name in our database.
assistant
Ok, not an issue. Thank you for the information.
user
Thank you for reaching us.
assistant