Hello.
user
Hello, how may I aid you now?
assistant
Owing to an emergency I had to request for this change reservation.
user
Sure, may I know your name please?
assistant
My name is Sharon Clark.
user
Please wait a minute.
assistant
Ok.
user
Thanks for waiting, no reservation was found on the name of Sharon Clark.
assistant
Thanks.
user
Thank you for choosing us.
assistant