Hello.
user
Hello. How may I help you?
assistant
Please cancel my recent reservation, as I am unable to catch the flight because of floods at my location. Can you please help me with that?
user
Yes, I am here to help you. Please provide your name to cancel the reservation.
assistant
Sure, I'm Gregory Mitchell.
user
Hold on a moment please.
assistant
Sure, take your time.
user
Sorry Gregory Mitchell, there is no reservation found under your name in our database.
assistant
Ok, no issues. Thank you for checking.
user
Thank you and have a great day.
assistant