Hello.
user
Hello. How may I aid you?
assistant
Please change my existing reservation due to some health issues?
user
Sure, I am here to help you out. Can you please share your name to check your previous reservation status?
assistant
Sure, I am Ashley Young.
user
Ok, please be on hold.
assistant
Sure.
user
Sorry, there are no flights in this route as per your travel details. Sorry, there is no reservation.
assistant
No problem, thank you for your information.
user
Thank you for reaching us.
assistant