Hi.
user
Hello.
assistant
I am Virginia Perez.
user
How can I assist you?
assistant
Can you help me for cancelling my recent reservation, because I am unable to travel at this moment due to health issues?
user
Yes, I can help you.
assistant
Thank you.
user
Give me a moment.
assistant
Ok, wait for a moment please.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Oh! It's ok, no problem thank you for your services.
user
Thank you for consulting us.
assistant