Hello.
user
Hello. How may I assist you today?
assistant
Can you please cancel my reservation, due to an emergency?
user
Sure, may I know your name?
assistant
My name is Robert Campbell.
user
Please hold a moment, let me check with the details.
assistant
Sure.
user
Sorry, there are no active reservations found on your given name to cancel.
assistant
Ok, no issue. Thank you.
user
Thank you for reaching our service.
assistant