Hello.
user
Hello, how may I aid you today?
assistant
My name is Jessica Davis, I want to cancel my reservation due to my bad health. Can you help me with that?
user
Sure, I will help you with that. Please give me a minute,  while I will check in the reservation list and get back to you.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, thank you for the information.
user
Thank you for availing us.
assistant