Hi, I am Kathleen Garcia.
user
Hello, how can I help you?
assistant
Due to the sudden change in climate, my FIFA tournament got cancelled. So I want you to change my existing reservation. So please cancel my recent reservation.
user
Sure, please wait a minute.
assistant
Sure.
user
There is no reservation with your name.
assistant
Ok, not an issue. Thank you for your help.
user
Thank you for reaching us.
assistant