Hello.
user
Hello. How may I assist you?
assistant
Charles Gonzalez here, can you change my existing reservation to new dates?
user
Ok, please wait a moment.
assistant
Sure, get back with my status of reservation.
user
Sorry Charles, no reservation found with your name.
assistant
It's ok, may be it was not done properly while booking itself. Anyway, thanks for checking.
user
Ok. Thank you for choosing us.
assistant
Welcome, have a good day.
user