Hello.
user
Hello, how can I serve you today?
assistant
I want to cancel my reservation as I am unable to travel due to some health issues, so please aid me to cancel.
user
Sure. May I know your name to check reservation?
assistant
I made a reservation earlier on the name of Jerry Brown.
user
Ok, Please hold on for a while.
assistant
Sure.
user
Thank you for your time, there is no reservation found on your name.
assistant
No issues, thanks for your effort.
user
Thank you for contacting us.
assistant