Hi.
user
Hello, how can I help you today?
assistant
Can you please help me with cancelling my reservation?
user
Sure, Let me know your name to check your reservation?
assistant
My name is Rebecca Hernandez.
user
Ok, please wait a moment.
assistant
Ok.
user
Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?
assistant
Yes, please cancel it.
user
Your ticket has been cancelled and your ticket fare will be refunded to your bank account.
assistant
Thank you for the help.
user
Thank you for choosing us.
assistant