Hello, I am Matthew Lopez.
user
Hello, how may I oblige you for today?
assistant
Due to emergency meeting, I want to change my reservation. Can you help me with it?
user
Ok. Sure, wait for a while.
assistant
OK.
user
Thank you for your patience, no reservation found on your name.
assistant
No problem. Than you.
user
Thank you for choosing us, have a great day.
assistant