Hello, I am Patrick Wright.
user
Hello, how may I help you?
assistant
Earlier I made a reservation for my trip through an agent but, agent booked on wrong date. So, I request you to please change it to my actual date.
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait for a while, I will check and get back to you.
assistant
Ok.
user
Sorry, no reservation found on your given name.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant