Hi.
user
Hello,.
assistant
I am Michael Phillips. Owing an emergency want to cancel my reservation, can you help me with it please?
user
Please mention, For what purpose, you have visited us? That's ok, I can help you with the cancellation.
assistant
Thank you.
user
Ok, Please wait for a while.
assistant
Ok.
user
Thanks for waiting. Sorry Michael Phillips, no active reservation found on your name to cancel it.
assistant
That's ok. Thank you for the response.
user
 Thanks for approaching us.
assistant