Hi.
user
Hello. How may I assist you today/.
assistant
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
user
I will help you. Please help me with your name.
assistant
Sharon Phillips here.
user
Thank you. Please allow me a minute.
assistant
Sure.
user
Sharon Phillips, I regret to inform you that there is no booking done on your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching us. Have a great time.
assistant