Hi.
user
Hello, do you need any help from us?
assistant
I need to amend my reservation due to some issues, can you help me out?
user
Sure, could I have your name please?
assistant
Sure, myself Katherine Anderson.
user
Ok, please allow me a moment.
assistant
Sure, take your own time.
user
Sorry, there is no reservation with your name in our portal to make changes further.
assistant
That's ok, not an issue. Thank you for your information.
user
You are welcome, have a great day.
assistant