Hello. Shirley Scott here.
user
Hello, how can I aid you today?
assistant
I would like to cancel my reservation as my exams postponed to some other dates, can you please help me out?
user
Sure, I will help you with that.
assistant
Thank you.
user
Sorry, no reservation found with your name.
assistant
That's ok, no problem.
user
Thank you for approaching us.
assistant
Thank you for checking out.
user