Hi.
user
Hello. How can I aid you at this moment?
assistant
I need to change an existing reservation, can you please help me?
user
Sure, I am here to help you with this.
assistant
Thank you.
user
Can you please provide your name to check your reservation status?
assistant
Sure, I am Susan Perez here.
user
Wait a moment please.
assistant
Sure, I will wait.
user
Susan Perez, there is no active reservation found under your name in our database.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for contacting us.
assistant