Hello.
user
Hello. How can I assist you?
assistant
Due to the heavy rains in my area, I would like to cancel my reservation. Can you help me with that?
user
Sure, can I know your name.
assistant
My name is Ronald Nelson.
user
Sorry Nelson, there are no reservations found on your name.
assistant
That's fine. Thank you for your information.
user
Welcome. Have a nice day.
assistant