Hello.
user
Hello, how may I support you today?
assistant
Myself Andrew Taylor. Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Will you help me with that?
user
Sure, please hold for a while.
assistant
Thank you for accepting my request.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thanks you for availing us.
assistant