Hello.
user
Hello. How can I assist you now?
assistant
I am Karen Thomas, can you help me to cancel my reservation?
user
Sure, I will help you with that. Please wait a moment.
assistant
Ok, I will wait for your response.
user
Sorry Karen Thomas, no reservation has found under your name to cancel.
assistant
That's ok, not a problem. Thank you for the information.
user
Thank you for choosing us, have a good day.
assistant