Hello.
user
Hello. How can I guide you now?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled. Please help me with this?
user
Sure, I will help you with that.
assistant
Thank you.
user
Can I know your name to check your previous reservation?
assistant
Sure, my name is Paul Smith.
user
Please be on hold.
assistant
Ok.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
Ok, no worries. Thank you for your information.
user
Thank you for reaching to our services, hope you have a great day.
assistant