Hello.
user
Hello.
assistant
I am Charles Thompson.
user
 How can I assist you?
assistant
Due to some important work at my office, I need to cancel my reservation. Can you please help me?
user
Ok, please wait.
assistant
Sure.
user
 Sorry, no reservation was found on your name.
assistant
No problem. Thank you.
user
 Thank you for availing us.
assistant