Hello.
user
Hello, how may I serve you today?
assistant
I want to cancel my recent reservation due to heavy rainfall at my source point. Can you help me with that?
user
Sure, may I know your name please?
assistant
Sure, I am George Martinez.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry we did not find any reservation with your name.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us.
assistant