Hello.
user
Hello, how can I assist you?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I can help you with that. May I know your good name please?
assistant
My name is Patricia Walker.
user
Ok, please wait for a while.
assistant
Sure, I will wait for your response.
user
I found your reservation and I have successfully cancelled it.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant