Hi, I am Emily Williams.
user
Hello, how may I aid you today?
assistant
Could you please assist me in changing my existing reservation?
user
Sure, please be on hold.
assistant
Ok.
user
Thank you for your time.
assistant
My pleasure.
user
Sorry, we found no reservation in your given name.
assistant
It's ok, not a problem. Thanks for your quick response.
user
Thank you for opting our service.
assistant