Hi.
user
Hello. How may I assist you today?
assistant
I would like to change my existing reservation due to bad weather at my place. Can you help me with that?
user
Sure, I will help you in that, wait for a moment please, to check your reservation status.
assistant
Ok, please check with the name of Katherine Perez.
user
Sure. Perez, I did not find any reservation with your name.
assistant
Ok, thank you for your response.
user
My pleasure, have a nice day.
assistant