Hello.
user
Hello. How may I aid you today?
assistant
I want to cancel my recent reservation due to some health issue. Can you help me?
user
Sure, can you mention your name, so I can check with the details in our database.
assistant
Yes, I am Scott Green.
user
Scott Green, there are no active reservations found on your given name.
assistant
That's fine, no problem. Thank you for your help.
user
Thank you for reaching our service.
assistant