Hello.
user
Hello, how may I help you today?
assistant
 I am William Evans want to cancel my reservation due to heavy snow storm. Can you help me in cancelling?
user
Sure, I will help you with cancellation. May I know your good name?
assistant
I have already provided.
user
Please wait for a moment, while I check for the reservation.
assistant
 Ok.
user
Thank you for waiting, sorry there is no reservation found on your name in your system data.
assistant
Ok, no issues. Thank you for your response.
user
Thank you for reaching us.
assistant