Hello, I am Gregory Scott.
user
Hello, how may I aid you?
assistant
I want to cancel my ticket due to an emergency. Can you aid me?
user
Sure, I am glad to help you out. Please allow me a moment to check the reservation status on your name in our database.
assistant
Thank you, I am obliged. Take your time.
user
Sorry Gregory Scott, there is no reservation on your name in our data base.
assistant
No issues. Thank you for checking.
user
Thank you for reaching us.
assistant
You are welcome.
user