Hello.
user
Hello. How may I assist you today?
assistant
Will you please help me with cancelling my reservation? As my planned event got cancelled.
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name?
assistant
Sure, myself Linda Allen.
user
Sorry, there is no active reservation on your name.
assistant
That's ok, thank you for your time.
user
Thank you.
assistant
Most welcome.
user