Hello.
user
Hello.
assistant
My name is Kenneth Carter.
user
How can I assist you today?
assistant
Due to health issue, I want to cancel my existing reservation. Please help me in that.
user
Sure, I can help you with that. Please be on hold.
assistant
Sure.
user
Carter, I have searched our database but I didn't find any active reservation under your name to do cancellation.
assistant
No problem, thanks for your help.
user
Thank you for reaching us.
assistant