Hello, Michael Evans here.
user
Hello, how may I guide you?
assistant
Due to heavy floods, our place is completely devastated. I would like to change my existing reservation. Can you please help me?
user
Sure, I will help you. Please wait a moment.
assistant
Ok, take your time.
user
Evans, no reservation has been found on your name in our database.
assistant
Its ok, thank you for the information.
user
Thank you for approaching us.
assistant