Hello.
user
Hello. How may I assist you today?
assistant
How can I know if you can change my reservation which I had recently?
user
I will be helping you with the previous reservation, can you please mention your name?
assistant
My name is Joseph Lewis.
user
Please wait a moment.
assistant
Ok, please take your own time.
user
Sorry, there are no active reservations on your given name to change.
assistant
That is ok, thank you for the help in providing the information.
user
Thank you for reaching our service.
assistant