Hello.
user
Hello.
assistant
My name is Richard Thomas.
user
How may I help you?
assistant
Due to some change in the plan, I would like to change my existing reservation. Can you help me?
user
Sure, please give me a moment.
assistant
Ok.
user
Richard, no reservation has been found on your name.
assistant
Anyways, thank you for the information. Its ok, I guess there is a problem occurred while booking.
user
Thank you for choosing us.
assistant