Hello.
user
Hello. How can I help you?
assistant
 I would like to cancel my flight reservation as my trip got postponed, can you please help me?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
I am Emma Wright.
user
Thank you. Please wait for a while, let me check your reservation status.
assistant
Sure.
user
 I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant