Hello.
user
Hello. How may I assist you?
assistant
Owning to an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, I will help you. May I know your name?
assistant
Thank you. Sure, my name is Samuel Jones.
user
There is no reservation found under your name.
assistant
Ok, no problem. Thank you.
user
Most welcome.
assistant