Hello.
user
Hello, how can I help you today?
assistant
I want to do some changes in my existing reservation, can you help me for that?
user
Sure, may I know your good name?
assistant
My name is Amy Lewis.
user
Please wait for a moment.
assistant
Sure, I will wait for your response.
user
Sorry to say that, no reservation was found with your good name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant
Welcome, have a nice day.
user