Hello, I am Kenneth Harris.
user
Hello, how may I serve you today?
assistant
My exam got delayed because of heavy snowfall in my place. Would you please help me to change my existing reservation?
user
Ok, Can you please wait for a minute? I will check and inform to you.
assistant
OK, sure.
user
Sorry, there is no reservation found with your name.
assistant
Ok, not an issue. Thanks for your time.
user
Have a pleasant day.
assistant