Hi, I am Barbara Martin.
user
Hello, how could I aid you today?
assistant
Owing to an emergency, my planned trip to Yosemite adventure has been cancelled. So I want you to cancel my existing reservation?
user
Sure, we are grateful to help you. Please wait for a few minutes.
assistant
Sure.
user
Thank you for waiting. Sorry to say that, no reservation was found on your good name in our database.
assistant
Ok, no worries at all. Thank you for your help.
user
Thank you for visiting us.
assistant