Hi.
user
Hello. How can I aid you?
assistant
I am Carolyn Harris. Can you please help me in changing my recent reservation?
user
Sure, please allow me a moment to check for your status is active or not.
assistant
Ok, sure.
user
Thank you for waiting. Sorry to say, there is no active reservation have been found under your name in our database to amend it.
assistant
Ok, fine, thank you for checking.
user
Thank you for reaching us.
assistant