Hello,.
user
Hello, How can I help you now?
assistant
I am Charles Martinez. I would have to cancel my recent reservation, due to typhoons my exam has been cancelled. Can you please help me with that?
user
Ok, please wait for a minute.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, no issue. Thanks for your kind service.
user
Thank you for reaching us.
assistant