Hi.
user
Hello, how may I aid you today?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, may I know your good name?
assistant
I am Kimberly Robinson.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for choosing us.
assistant