Hello.
user
Hello, how may I assist you today?
assistant
I would like to cancel my flight reservation as my trip got postponed, can you please help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Katherine King.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry we could not find any reservation on your name.
assistant
Thank you for the service.
user
Thank you for approaching us.
assistant