Hi.
user
Hello.
assistant
Myself Dorothy Young.
user
How can I help you today?
assistant
Owing for an emergency, can you please help me to cancel my reservation?
user
Sure, I will help you. Please hold on for a moment.
assistant
Sure.
user
I am sorry to inform you that there is no reservation by your name in our database.
assistant
Not an issue, anyway thank you for checking.
user
My pleasure, have a nice day.
assistant