Hello.
user
Hello, how may I aid you today?
assistant
I want to change my existing reservation due to heavy rain fall, can you please help me with this?
user
Sure, please share me your good name.
assistant
My name is Steven Martinez.
user
Wait for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Not an issue, thanks for your information.
user
Thank you for opting us.
assistant