Hi.
user
Hello. How can I assist you today?
assistant
Due to some financial issues, I would like to change my existing reservation. Can you help me?
user
Sure, may I know your name to check for the previous reservation?
assistant
My name is Mark Campbell.
user
Give me a moment.
assistant
Sure.
user
Mark, there is no reservation found under your name.
assistant
No problem, thank you for checking.
user
Thank you for reaching us.
assistant