Hello.
user
Hello, how can I assist you?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, may I know your name?
assistant
Samuel Baker here.
user
Thank you, please wait a moment.
assistant
Ok.
user
Thanks for waiting. Sorry, there was no reservation found on your name.
assistant
No problem, Thanks for the information.
user
Thank you.
assistant