Hello, Rebecca Adams here.
user
Hello, how may I help you?
assistant
The unexpected injury, the travelling authorities told that you are unfit to travel in flight with a suggestion of physician, so, I need to cancel my booking. Can you please help me out?
user
Sorry Rebecca, no reservation found on your name.
assistant
 It's alright, no problem. I think the ticket is not reserve properly while I am booking.
user
Thank you for contacting us.
assistant
Thank you for the information.
user