Hello.
user
Hello. How can I assist you?
assistant
I am Emma Allen, due to some personal work I would like to change my recent reservation, can you help me to change that reservation with new airport codes?
user
Sure, I will help you with that.
assistant
Thank you.
user
Emma Allen, we haven't found your reservation under your name in our database.
assistant
That's fine, thanks for your information and help.
user
Thank you for reaching us.
assistant