Hello.
user
Hello. How can I aid you today?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Angela Nelson.
user
Ok, please wait for a while.
assistant
Sure, I will wait for your response.
user
Sorry, there is no reservation found on your name in our records.
assistant
That's ok, thank you for checking.
user
Thank you for opting us.
assistant