Hello.
user
Hello. What can I do to make your experience better with us?
assistant
Can you please change my existing reservation?
user
Sure, I'll try to help you in changing an existing reservation. Please let me know your name to check the reservation status.
assistant
Sure, I am Donna Young.
user
Thank you for providing your name, please wait a moment.
assistant
Sure.
user
Thank you for waiting. Sorry, there is no active reservation have been found under your name in our database to change it.
assistant
Ok, not an issue. Thank you for choosing us.
user
Thank you for approaching us.
assistant