Hello.
user
Hello, how may I help you now?
assistant
I am Kenneth Evans. I want to change my existing reservation, due to some health issue. Can you please help me?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait for while.
assistant
Ok.
user
Thanks for waiting, there is no reservation found on your name.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant