Hello.
user
Hello, how can I oblige you at present?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me to change it?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please provide your name.
assistant
My name is Elizabeth Hill.
user
Ok, please wait for a few minutes.
assistant
Sure.
user
Thank you for your patience, we are sorry to inform you that there was no reservation found on your given name.
assistant
Ok, thanks for your response.
user
Thank you for reaching us.
assistant