Hello.
user
Hello, how can I assist you today?
assistant
Can you aid me to cancel my ticket due to an emergency?
user
Sure, may I know your name please?
assistant
Nicholas Allen here.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry, there was no reservation found with your given name.
assistant
No issue. Thank you.
user
Thank you for choosing us.
assistant