Hello.
user
Hello.
assistant
I am Laura Nelson.
user
How can I assist you today?
assistant
Owing to an emergency I want to cancel my recent reservation. Can you please help me with this?
user
Sure, I can help you with that. Please wait for a while.
assistant
Sure.
user
Laura Nelson, there is no reservation found under your name to do cancellation.
assistant
No problem, thanks for your information.
user
Thank you for choosing us, have a great day.
assistant