Hi.
user
Hello. How may I assist you?
assistant
I want to cancel my recent reservation due to my health problem, so can you please help me with this?
user
Sure, can I have your name to check in the reservation list?
assistant
Sure, Steven Collins is my name.
user
Please be on hold.
assistant
Sure.
user
Thank you for your time, we did not find any active reservation in your name to cancel.
assistant
Not an issue, thank you for your information.
user
Thank you for reaching us.
assistant