Hello.
user
Hello. How may I guide you?
assistant
I have already booked ticket to Boston but due to an emergency my trip got cancelled.
user
Sure, can I know your name?
assistant
My name is Sandra Nelson.
user
Please hold on for a moment while I check for any available reservations.
assistant
Ok, take your time.
user
I found your reservation, shall I cancel?
assistant
Yes, please cancel.
user
Your ticket is successfully cancelled.
assistant
Thank you for your help..
user
Thank you, have a good day.
assistant