Hello.
user
Hello. How can I help you today?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I will help you to cancel your reservation.
assistant
Thank you.
user
Sorry, no reservation found on your name. May I know your name?
assistant
That's ok, thank you for checking. My name is Gregory Gonzalez.
user
Thank you.
assistant