Hello.
user
Hello, how may I assist you today?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me with this?
user
Sure, we are here to help you to change it. Kindly mention your name.
assistant
Sure, I am Michelle Carter.
user
Thanks for providing your name, please be on hold.
assistant
Sure, I will wait.
user
Thanks for being hold, we found a reservation on name to change it. Can you please share your travelling dates?
assistant
I will depart on 11/28 and return on 11/30.
user
Ok, may I know your journey airport codes?
assistant
My source is Dallas & Fort Worth, TX - DFW. I want to land at New York, NY - JFK.
user
Do you prefer connecting flight or direct flight?
assistant
I want a direct flight.
user
Thanks for your details, please wait.
assistant
Ok.
user
Unfortunately, there were no flights found based on your scheduled dates.
assistant
Ok, no issues. Thank you.
user
Thank you for opting us.
assistant