Hello.
user
Hello. How may I aid you now?
assistant
I want to do some changes in my existing reservation. Can you help me for that?
user
Sure, I am happy to help you.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Kathleen White.
user
Ok, please wait for a while.
assistant
Sure, I will wait for your response.
user
Sorry, there is no reservation found o your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant