Hi.
user
Hello, how may I help you?
assistant
I need to cancel my reservation due to some health issues, can you please help m in cancellation?
user
Sure, I will help you.
assistant
Thank you.
user
Can I know your name?
assistant
I am Kenneth Lopez.
user
Ok, please hold on.
assistant
Ok.
user
Sorry, there is no reservation found on given name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant