Hello.
user
Hello, how can I help you?
assistant
I want to change my existing reservation, due to my exams has been postponed.
user
Ok.
assistant
Can you help me to change it?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name to check the previous reservation?
assistant
Ok, You can check my reservation on the name of Timothy Wright.
user
Please, wait for a while.
assistant
Sure.
user
Thank you for being patience, there is no reservation found on your name.
assistant
That's Ok, thanks for your information.
user
Thank you for reaching us.
assistant