Hello. I am Janet Evans.
user
Hello, which service are you seeking for today?
assistant
I need to change my exist reservation.
user
Ok. We can help you. Please be on hold, I will check the status and let you know.
assistant
ok.
user
Thank you for being on hold, there is no reservation exist on your name to proceed further.
assistant
ok, no issues, thank you.
user
Thank you for reaching us.
assistant