Hi.
user
Hello, how can I assist you?
assistant
I need to cancel my reservation as my match got cancelled. Can you help me?
user
Sure, may I know your name to check your reservation from our database?
assistant
I am John Hall.
user
Please wait.
assistant
Sure.
user
We regret to inform you that there is no active reservation found on your name to cancel.
assistant
Ok fine, thanks for your response.
user
Thank you for opting us.
assistant