Hi.
user
Hello, how may I assist you today?
assistant
Please help me out in cancelling my recent reservation.
user
Sure, may I know your name for the cancelling process?
assistant
Mark Scott is my name.
user
Please, wait for a moment.
assistant
Ok.
user
Sorry as per your concern I can not amend your reservation, as your reservation is not found as per our records.
assistant
That's ok, thank you.
user
Welcome, thank you for reaching us.
assistant