Hello.
user
Hello, how may I assist you?
assistant
I am Anna Martin. I want to change my existing reservation, due to some health issue. Can you please help me out?
user
Sure, I can help you with changing. Please allow me a moment. Thank you for waiting, I have checked and it is showing that there is no reservation found for the user name in our back end.
assistant
That's ok, thank you for checking.
user
You are most welcome and thank you for reaching us.
assistant