Hello.
user
Hello. How may I help you out?
assistant
Can you please change my existing reservation as my plan to attend a cultural event got postponed?
user
Sure, I will help you in changing the ticket. May I know your name please?
assistant
I am Thomas Clark.
user
Sorry, there are no reservations found in our database.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for reaching us.
assistant