Hello.
user
Hello. How may I guide you today?
assistant
I am trying to change my existing reservation because the planned trip got cancelled suddenly due to some financial issues in the family. Can you please help me in changing the ticket?
user
Sure, I am glad to help you with that.
assistant
Thank you.
user
Can I know your name to check your previous reservation?
assistant
Yes, I am Christopher Thompson here.
user
Please wait a moment to check.
assistant
Sure.
user
We regret to inform you that there is no reservation found on your name in our records.
assistant
That's fine, no problem.
user
Thank you for reaching us, hope you have a great day.
assistant
Anyway's thank you for your time.
user