Hello.
user
Hello, how can I provide service to you?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name to check the reservation status?
assistant
My name is Stephanie Scott.
user
Ok, please wait for a moment.
assistant
Sure, I will wait for your response.
user
Thanks for waiting, there is no active reservation found on your name in the airline database.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us, have a good day.
assistant
Welcome.
user