Hello.
user
Hello, how can I guide you for today?
assistant
Cynthia Phillips here. Due to sudden change in my planned date of journey, I would like to change my reservation. Can you please help me out with that?
user
Sure, I will help you with that.
assistant
Thank you for accepting my request.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok, take your time.
user
Sorry, there is no reservation found under your name in our database.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you for contacting us, have a nice day.
assistant