Hello. My name is Thomas Hill.
user
Hello Thomas, nice to meet you. How can I assist you?
assistant
I have a sudden meeting in NYC but, my meeting is cancelled as my cousin is dead, could you help me in cancelling the reservation?
user
Sorry Thomas, It's very sad to hear. I can help you, please wait.
assistant
Ok.
user
There is no ticket found in our data base on your name. I think your booking is not yet confirmed, while you are booking. Thank you for reaching us.
assistant
Thank you for your time.
user
Welcome.
assistant