Hello.
user
Hello. What can I do to make your experience better with us?
assistant
I want to change my existing reservation due to postpone of my event. Can you please help me?
user
Sure, I'll try to help you in changing an existing reservation. Please let me know your name to check the reservation list.
assistant
I am Linda Evans.
user
Ok, give me sometime.
assistant
Sure.
user
Thank you for waiting, Sorry there is no active reservation have been found under your name in our database to amend it.
assistant
No worries, thank you for the information.
user
Thank you for approaching us.
assistant