Hello.
user
Hello, how may I serve you today?
assistant
I want to cancel my recent reservation due to sudden postpone of my exam dates. Can you help me with that?
user
Sure, may I know your name?
assistant
I am Benjamin Wright.
user
Ok, please wait for a minute.
assistant
Sure.
user
Sorry, there is no reservation found on your name to cancel.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant