Hello.
user
Hello, how may I assist you?
assistant
My name is Brian Walker, I want to cancel my ticket due to a change in my plan. Can you help with that?
user
Sure, I will help with the flight ticket cancellation.
assistant
Thank you.
user
Thanks for waiting. But I am sorry to say that, there is no reservation on your name.
assistant
That's ok, thank your help.
user
Thanks for approaching us.
assistant