Hello. Jason Lewis here.
user
Hello, how may I render you?
assistant
I am planning to change my reservation because of sudden health issue to my son, can you please help me out with changing of my reservation?
user
Sure, I will help you. Please wait for a while, I will check the status of your reservation.
assistant
Thank you for accepting my request, take your time to check.
user
Sorry Lewis, there is no reservation showing on your name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
You are welcome, thank you for reaching us, have a nice day.
assistant