Hello.
user
Hello. How may I address you today?
assistant
Owing to an emergency I had to request for this cancellation.So can you please help me in that?
user
Sure, please wait for a while. May I know your good name to check the reservation?
assistant
My name is Ruth Robinson. I will wait for your response.
user
Thank you for providing your name, there is no reservation found on your name.
assistant
That's not a problem. Thanks for your information.
user
Thank you for reaching us.
assistant