Hi.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
user
Sure, may I know your name?
assistant
Kevin Williams here.
user
Wait a minute.
assistant
Ok.
user
Sorry, we could not find any reservation on your name.
assistant
That's Fine, Thank you for the information.
user
Thank you for choosing us.
assistant