Hi.
user
Hello. How may I help you?
assistant
 I want to cancel my recent reservation, because I want to travel  with my friends by road.
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Joseph Brown is my name.
user
Thank you. Please be online for a while. I will check your reservation status and get back to you.
assistant
OK.
user
I am sorry to say you that there is no reservation found under your name in our database.
assistant
That's ok, thank you.
user
Welcome Joseph Brown.
assistant