Hello.
user
Hello, how can I assist you for the day?
assistant
I want to cancel my recent reservation, due to some health issue. Can you help me?
user
Sure, I am gleeful to help you with that. May I know your name please?
assistant
Thank you for accepting my request. I am George Green.
user
Please wait for a while, let me check your previous reservation status.
assistant
Sure, take your own time.
user
Thank you for waiting. There is no active reservation found on your name in our database to cancel it.
assistant
Ok, not an problem. Thank you for your information.
user
Thank you for reaching us, have  a great day.
assistant