Hi.
user
Hello, how can I provide assistance to you?
assistant
I just want to cancel my reservation due to my health issue, can you help me with cancellation of my trip?
user
Sure, we will help you for cancellation. For cancellation, may I know your name?
assistant
I am Mark Lee.
user
Ok, please hold on.
assistant
Ok.
user
Thanks for being hold, we did not find any reservation on your name.
assistant
Fine, thank you.
user