Hi.
user
Hello. How may I assist you today?
assistant
I need to cancel my ticket due to my health issue, can you help me with that?
user
I am sorry to know that. I will help you. Please let me know with your name.
assistant
I am Jessica Harris.
user
Please allow me a minute.
assistant
Sure.
user
Jessica Harris, I am sorry to say that there is no reservation found on your name.
assistant
That's ok. Thank you.
user
Thank you for reaching us. Have a great time.
assistant