Hello.
user
Hello, how may I serve you for the day?
assistant
I would like to change my existing reservation, can you help me in that?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, myself Nancy Scott.
user
Ok, please be on hold.
assistant
Sure, I will wait for your response.
user
Sorry, we could not find any reservation against your name.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you for approaching us.
assistant