Hello.
user
Hello, how can I help you?
assistant
Due to heavy rains cricket match was postponed, so I need to cancel my recent reservation. Can you help me?
user
     Sure, I am here to help you. May I know your name please?
assistant
Dorothy Brown here.
user
Ok, please stand by.
assistant
Ok.
user
Thank you for waiting, sorry to say no reservation found on your name.
assistant
No problem, Thanks for the information.
user
Thank you for reaching us, have a nice day.
assistant