Hi.
user
Hello. How can I assist you today?
assistant
Can you help me change my existing reservation as my examinations got postponed which was made on the name of Charles Edwards?
user
Sure. Please, wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
It's ok, thank you for the response.
user
Thank you for approaching us.
assistant