Hello. My name is Michael Carter.
user
Hello, How may I help you?
assistant
Booked a ticket for a small trip, but due to some urgency, I need to cancel my reservation, can you please help me?
user
Sure, wait for a minute.
assistant
Ok.
user
Do you have any other dates?
assistant
No.
user
Sorry Carter, no reservation found on your name.
assistant
It's ok, thank you for your information.
user
Thank you for reaching us.
assistant
Welcome.
user