Hello.
user
Hello. How can I assist you at this moment?
assistant
I want to cancel my reservation as I have to prepare for my exam, can you please help me with that?
user
Sure, I will help you with this.
assistant
Thank you.
user
Can you please provide your name to check your reservation status?
assistant
My name is Nicholas Scott.
user
Nicholas Scott, there is no active reservation found under your name in our database.
assistant
That's fine, thank you for checking.
user
Thank you for contacting us.
assistant