Hello.
user
Hello.
assistant
Virginia Hill here.
user
How can I help you at this moment?
assistant
I would like to cancel my reservation due to some health issues, can you please help me in that?
user
Sure, I will help you with this. Please be on hold for a moment while I check your reservation status.
assistant
Sure, I will wait for your response.
user
Virginia Hill, there is no active reservation found under your name in our database.
assistant
That's ok, no problem. Thank you for checking out.
user
Thank you for contacting us.
assistant