Hello.
user
Hello. How can I aid you today?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please  help me with cancelling my reservation.
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your name for further process?
assistant
Sure, myself Nicole Lewis.
user
Please wait a moment, I will check your reservation status.
assistant
Sure, take your time.
user
There is no previous reservation found in your name Nicole Lewis.
assistant
Oh! It may not be booked properly. Anyway, thank you for your time.
user
Thank you for reaching us, have a good day.
assistant