Hi.
user
Hello. How may I assist you today?
assistant
Can you change the flight ticket reservation? As now I would like to prefer a single connecting flight.
user
Sure, I will help you. Please help me with your name.
assistant
I am Gregory Hall.
user
Please allow me a minute.
assistant
Sure.
user
Gregory Hall, I am really sorry to inform you that there is no booking done on your name.
assistant
I cannot believe it because I have an email from your agency. Have you checked it properly?
user
I have checked for your booking details twice before intimating you.
assistant
Ok, not a problem.
user
Thank you for understanding.
assistant
Thanks for your information.
user
Thank you for reaching us. Have a great time.
assistant