Hi.
user
Hello, how may I aid you today?
assistant
My holiday trip got cancelled, can you please help me in cancelling my reservation?
user
Sure, may I know your name please?
assistant
I am Patrick Turner.
user
Please wait for a couple of minutes, I will check the status of your reservation and revert to you.
assistant
Ok.
user
Thanks for waiting, no reservation was found on your name in the database.
assistant
No issues, thank you for your response.
user
Thank you for reaching us.
assistant