Hello.
user
Hello. How can I help you?
assistant
Owing to an emergency I just want to cancel my reservation. Please help me with that.
user
Sure, may i know your name please?
assistant
Sure, my name is Scott Thompson.
user
I am sorry Mr. Scott Thompson, no reservation found on your name.
assistant
Ok, no problem.
user
Thank you for reaching us.
assistant
Thank you.
user