Hello.
user
Hello, how may I help you?
assistant
Due to sudden demise of my Great grandfather, I want to cancel my recent reservation. Can you please help me with this?
user
Sure, please share your good name?
assistant
Sure, I am Steven Jones.
user
Please wait for a while.
assistant
Ok, I will wait.
user
Sorry, no reservation found on your given name.
assistant
Ok, Thank you for your help.
user
Thank you for choosing us.
assistant