Hello.
user
Hello, how may I help you today?
assistant
Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?
user
Sure, may I know your good name?
assistant
I am Rachel Young.
user
Ok, please wait for a minute.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, not an issue. Thank you for checking.
user
Thank you for reaching us.
assistant