Hello.
user
Hello. How may I assist you?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, please wait for a moment to check your details. Meanwhile, may I know your name?
assistant
My reservation was done under the name Sarah Davis.
user
Sorry, no reservation found on your name.
assistant
That's ok, not an issue.
user
Thank you for choosing us.
assistant
Anyways, thank you for the information.
user