Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my reservation as I have booked my ticket with wrong dates, please help me out.
user
Sure, we are happy to help you. Please let me know your good name to proceed further.
assistant
I am Richard Jones.
user
Sorry, there is no active reservation on your name in our records.
assistant
That's ok, thank you for checking.
user
Thank you for availing us.
assistant