Hi.
user
Hello,. How can I help you?
assistant
Assist me in changing my reservation, as my friend met with an accident.
user
Sure, may I know your name please?
assistant
Ashley Hall is my good name.
user
Please hold on.
assistant
Sure.
user
Thanks for being patience, there is no active reservation in your name.
assistant
Ok.
user
Thanks for approaching us.
assistant
Thank you for your response.
user