Hello.
user
Hello, how may I aid you today?
assistant
Can you please assist me to cancel my resent reservation as my exams was cancelled?
user
Sure, may I know on what name ticket has been reserved earlier?
assistant
Myself Dennis Harris.
user
Ok, please wait for a minute.
assistant
Ok.
user
Sorry, there is no reservation found on your name to cancel.
assistant
Ok, no problem. Thank you.
user
Thank you for contacting us.
assistant