Hello.
user
Hello, how can I assist you today?
assistant
Would it be possible to change my reservation, which I have done with my name?
user
Sure, may I know your good name please?
assistant
Sure, Janet Thomas here.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry, there was no reservation found with your given name.
assistant
No issues, thank you for the information.
user
Thank you for choosing us.
assistant