Hello.
user
Hello.
assistant
Eric Clark is my name.
user
How can I assist you at this moment?
assistant
I just want to change my existing reservation, due to sudden demise of my grand mother.
user
Sure, I will help you with this. Please give me a moment to check your reservation status.
assistant
Ok.
user
Eric Clark, there is no active reservation found under your name in our database.
assistant
That's ok, no problem. Thank you for checking.
user
Thank you for utilising our service.
assistant