Hi.
user
Hello, how may I aid you today from my end?
assistant
I want to change my flight reservation as my sister is unwell, can you please help me?
user
Sure, I am here to help you out. Please allow me a moment. May I know your name?
assistant
My name is Kathleen Anderson.
user
Sorry Kathleen Anderson, there is no reservation on your name in our database.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant