Hello.
user
Hello, how may I best serve you today?
assistant
I just want to cancel my recent reservation, due to sudden demise of my great grandfather. Can you aid me with cancellation on the name of Brian Moore?
user
Sure, please wait for a couple of minutes.
assistant
Sure.
user
Thanks for your time, no reservation was found on your name.
assistant
That's Ok, thanks for your information.
user
Thank you for availing us.
assistant