Hello. I am Steven Hall.
user
Hello. How may I aid you today?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Please hold a moment, let me check your details.
assistant
Sure, take your time.
user
Sorry, there are no active reservations to cancel your flight ticket.
assistant
That's ok, thank you for your information.
user
Thank you for reaching our service.
assistant