Hi.
user
Hello. How may I aid you?
assistant
I have to cancel my flight ticket booking due to some health issues, can you please help me in that one?
user
Sure, I can help you out with ticket cancellation process. Can I have your full name to check the status?
assistant
Ok, my name is Charles Johnson.
user
Ok, please give me a moment.
assistant
Sure.
user
Sorry to tell you that, I haven't found any reservation under your name to cancel.
assistant
I think it is not booked properly, thank you for your information.
user
You are most welcome. Thank you for choosing us.
assistant
You are welcome.
user