Hello. I am Dorothy Hill.
user
Hello, how may I oblige you today?
assistant
Due to health problems I need to cancel my recent reservation, Can you please help me with that?
user
Sure, please wait I will check the reservation on your name in the database and get back to you.
assistant
Sure.
user
We found a reservation on your name to cancel. Shall I cancel it?
assistant
Yes, please.
user
Your reservation has been cancelled.
assistant
Thanks for your information.
user
Your refund amount will be credited to your bank account within 7 working days. Thank you for reaching us.
assistant