Hello.
user
Hello, what can I do for you today?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, may I know your name to check further?
assistant
My name is Ruth Turner.
user
Sorry, no reservation found on your name in our portal to cancel it.
assistant
Oh! That seems something went wrong while booking the ticket previously. Anyways, thank you for guiding me.
user
Thank you for contacting us.
assistant