Hello.
user
Hello, how may I aid you today?
assistant
Me and my friends planned a round trip but unfortunately my trip was postponed. Can you please change my reservation?
user
Sure, may I know your name?
assistant
Janet Hernandez is my name.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no issues. Thanks for your information.
user
Thank you for availing us.
assistant