Hello.
user
Hello, how can I help you?
assistant
I want to cancel my recent reservation owing to an emergency.
user
Sure, may I know your name?
assistant
I am Janet Taylor.
user
Please wait a second.
assistant
Sure.
user
Thank you for your valuable time, we found reservation on your name and cancelled successfully, amount will refund to your registered bank account within 3 working days.
assistant
Thank you.
user
Thank you for opting us.
assistant