Hello.
user
Hello, how may I help you?
assistant
 Can you help me in changing my recent reservation? As my planned trip has been postponed to another dates.
user
Sure, can I know your name?
assistant
Ok, My name is Debra Davis.
user
Ok, please hold on a moment.
assistant
Sure.
user
Sorry, there is no reservation found on given name.
assistant
Ok, Not an issue. Thank you.
user
Thank you for reaching us.
assistant