Hi, I am Emily Rodriguez.
user
Hello. How  can I help you?
assistant
I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you please cancel my ticket?
user
OK, please wait.
assistant
Ok.
user
Thank s for waiting. Sorry, no reservation found on your name.
assistant
Ok, no problem.
user
 Thank you for availing us.
assistant
Thank you for giving the information.
user