Hello.
user
Hello, how can I aid you today?
assistant
Patrick Nelson here. Due to sudden changes, my exams has been postponed. Can you please help me to change my reservation?
user
Sure, we are here to help you to change it.
assistant
Ok.
user
Please wait for a couple of minutes.
assistant
Ok.
user
Thanks for your time, there was no reservation found on your specified name.
assistant
Not an issue, thank you.
user
Thank you for choosing our service.
assistant