Hello.
user
Hello, how may I help you?
assistant
I want to cancel my reservation due to heavy floods at my destination place, so please help me.
user
Sure, can you please help me with your name?
assistant
Sure, I am Matthew Clark.
user
Ok, please wait for a while.
assistant
Sure.
user
I have found your reservation and cancelled it successfully.
assistant
Thank you so much.
user
You are welcome and thank you for contacting us.
assistant