Hi.
user
Hello, how may I aid you today?
assistant
I am Richard Adams. Would it be possible to change my reservation, which I have done with my name?
user
Sure, we are happy to help you. Please wait for a while.
assistant
Thank you. Ok, take your time.
user
Sorry to say that, there is no active reservation found on your name.
assistant
That's ok, thank you for the response.
user
Thank you for opting us.
assistant