Hello.
user
Hello, how may I aid you today?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, may I know your name please?
assistant
My name is Samantha Roberts.
user
Wait a while, kindly.
assistant
Sure, I will wait for your information.
user
Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us. Have a nice day.
assistant