Hello.
user
Hello. How can I help you?
assistant
I would like to change my flight reservation as my brother met with an accident, can you please help me?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Virginia Nelson here.
user
Thank you very much. Please wait for a while, let me check your reservation status in our database.
assistant
Not an issue. I will wait.
user
I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
Thanks for checking.
user
Thank you for reaching us.
assistant