Hello.
user
Hello, how may I assist you?
assistant
I am Lisa Scott. I met with a minor accident. So, I can't take the flight.
user
Ok.
assistant
Can you cancel my recent reservation?
user
Sure, please wait for a moment to check your details.
assistant
Sure.
user
Sorry, there is no reservation found on your name?
assistant
It's fine. Anyway, thank you for your help.
user
Welcome.
assistant