Hello.
user
Hello, how may I help you?
assistant
Due to my health conditions, I want to change my recent reservation.Can you help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Susan White here.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
No problem, Thanks for the information.
user
Thanks for contacting us.
assistant