Hi.
user
Hello, how can I assist you?
assistant
I need to change my reservation as may plan to go for a heritage tour got postponed. Can you help me?
user
Sure, may I know your name to search your reservation from our database?
assistant
I am Elizabeth Lopez.
user
Please wait for a moment.
assistant
Sure.
user
We regret to inform you that there is no active reservation found on your name to change.
assistant
Ok fine, thanks for your response.
user
Thank you for opting us.
assistant