Hello.
user
Hello, how may I serve you today?
assistant
I want to change my existing reservation due to some personal problems. Can you help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Yes, I am Raymond Nelson.
user
Ok, please be on hold.
assistant
Sure.
user
Sorry, we did not find any reservation with your name in our database.
assistant
That's fine, not an issue. Thank you for your information.
user
Thank you for opting us.
assistant