Hello. I am James Taylor.
user
Hello, How can I help you?
assistant
Due to bad weather condition, I am unable to travel. So, can you please help me in cancelling my reservation?
user
Sure, I will help you.
assistant
Thank you.
user
Please wait.
assistant
Sure.
user
Thanks for waiting.
assistant
Ok.
user
There is no reservation on your name.
assistant
That's not a problem, thank you for the information.
user
Thank you.
assistant