Hi.
user
Hello. How may I assist you today?
assistant
Last week I booked a flight ticket with your agency for my holiday trip to New York, but due to my health concerns I am unable to make it to my trip. So can you cancel my flight ticket reservation?
user
Sure, I am here to assist you to cancel your ticket.
assistant
Ok.
user
Can you please tell me your good name with which you have booked your ticket?
assistant
I am Joseph Brown.
user
Ok, please give me a minute.
assistant
Sure.
user
Sorry to intimate you, I have not found any flight ticket booking under your name in our database to cancel the ticket.
assistant
Not a problem. Thank you.
user
You are welcome. Thank you for reaching our agency.
assistant