Hi, Emily Jones here.
user
Hello, How can I serve you today?
assistant
Due to sudden demise of our Grandfather, I want to cancel my reservation. Can you please help me?
user
I am able to understand your situation, Surely I will help you. Can you give a minute?
assistant
Sure.
user
Sorry, No reservation found on your name.
assistant
Ok, no issue.
user
Thank you for choosing us.
assistant
Thanks for your service.
user