Hi.
user
Hello. How may I help you?
assistant
I am Ryan Miller, I need to cancel my reservation as my exams got cancelled.
user
Sure, I am happy to help you in that one.
assistant
Thank you for reacting positively.
user
Please give me a moment to check the previous booking on your name.
assistant
Sure, have your time.
user
Thank you for waiting, there is no reservation found for the user name that you have provided us for checking purpose.
assistant
It's ok, anyway thank you for the information.
user
You are most welcome and have a nice day.
assistant