Hi.
user
Hello. How may I aid you?
assistant
I am Helen Gonzalez. I need to change my existing reservation as my exams got postponed, Can you please help me with that?
user
Sure, please be on hold.
assistant
Sure.
user
Thank you for your time, we did not find any active reservation in your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching us.
assistant