Hello.
user
Hello, how can I assist you today?
assistant
I want to change my existing reservation which I have done before due to booking of wrong destination in that ticket. Can you help me about it?
user
Ok, may I know your name to check please?
assistant
I am Christopher Smith.
user
Please wait for a moment Christopher Smith. Sorry to inform you but there is no reservation found by your name Christopher Smith.
assistant
Not an issue, thank you for the information.
user
Thank you for contacting our agency.
assistant
Most welcome.
user
Have a great afternoon.
assistant