Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation, due to some health issues. Can you please help me with this?
user
Sure, please wait for a while.
assistant
Sure.
user
May I know your good name please?
assistant
Sure, I am Michael Edwards.
user
Sorry, no reservation found on your given name.
assistant
Ok, Thank you for your help.
user
Thank you for choosing us.
assistant