Hello.
user
Hello. How may I be of your service?
assistant
I want to cancel my recent reservation due to heavy rainfall at my source point. Can you help me out?
user
Sure, could you please let me know your name to check the reservation status?
assistant
I am Susan Davis.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for waiting, unfortunately there is no reservation found by this name.
assistant
Ok, no worries. Thank you.
user
Thank you for opting us.
assistant