Hello.
user
Hello, what kind of help you are looking for?
assistant
I am Carol Phillips. Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
user
Sure, we are here to help you. Please wait for a while.
assistant
Ok.
user
Sorry to inform you that, we couldn't find any reservation against your name.
assistant
That's ok. Anyways, thank you for your help.
user
Thank you for choosing us.
assistant