Hello.
user
Hello, how may I serve you?
assistant
I am Raymond Hernandez. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, let me check the reservation list and revert you.
assistant
Sure, take your time.
user
We could not find any reservation by the name you provided in the data base.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant