Hello.
user
Hello, how can I aid you?
assistant
I want to cancel my recent reservation due to heavy rainfall, can you please help me with that?
user
Sure, may I know your name?
assistant
My name is Virginia Perez.
user
Ok, please wait a minute.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
No problem, thank you.
user
Thank you.
assistant