Hello.
user
Hello.
assistant
I am Thomas Lopez.
user
How can I assist you today?
assistant
Due to bad weather, I need to cancel my reservation. Can you please help me with it?
user
Sure, I can help you with that. Please wait for a while.
assistant
Ok.
user
Thomas Lopez, there is no reservation found under your name to do cancellation.
assistant
Ok, not an issue. Thank you.
user
Thank you for choosing us.
assistant