Hello.
user
Hello,. How may I serve you today?
assistant
I am Benjamin Wright. I need to change my existing reservation as my sister blessed with a baby before the expected delivery date. Can you help me in changing?
user
Sure, please wait a moment. I will check in the reservation list and revert to you with the current status.
assistant
Ok.
user
Sorry Benjamin Wright, there is no active reservation on your name.
assistant
 No problem. Thank you for your response.
user
Thanks for approaching us, hope to serve you again.
assistant