Hello.
user
Hello.
assistant
Due to sudden change in my plans, I want to cancel my ticket. Can you do this for me?
user
Sure, may I know your good name for checking the reservation status?
assistant
Patricia Nelson.
user
Wait a moment please Patricia Nelson.
assistant
Sure.
user
Sorry to say, there is no reservation found with your name.
assistant
It's ok.
user
Thank you for reaching us.
assistant
Thank you.
user