Hello, I am Karen Garcia.
user
Hello, How can I help you the day?
assistant
Due to an emergency, I want to cancel my reservation. Can you please help me with it?
user
Sure, I am here to help you. Please hold on for a minute.
assistant
Ok.
user
Thanks for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Not an issue, thank you.
user
Thank you for approaching us.
assistant