Hello.
user
Hello,. By what way, can I succour you today?
assistant
I am Raymond Williams. Owing to an emergency, I want to cancel my reservation. So please help me in the cancellation.
user
Sure, I will help you with that. Please wait, Let me check your reservation status.
assistant
Sure.
user
Thanks for waiting. Sorry Raymond Williams, there is no active reservation on your name to cancel it.
assistant
Not an issue. Thank you.
user
Thanks for approaching us.
assistant