Hi, I am Melissa Jones.
user
Hello, how can I help you today?
assistant
Due to sudden disasters in climate, I would like to cancel a ticket.
user
Ok, please wait a moment I will check and get back to you.
assistant
Ok.
user
Sorry to inform, no reservation found with your name.
assistant
Thanks for informing me. I am glad at your service.
user
Thanks for reaching us.
assistant