Hi.
user
Hello, how can I be your helping hand today?
assistant
Could you please change my existing reservation due to postpone of my exams?
user
Sure, I am glad to help you. May I know your name please?
assistant
My name is Angela Robinson.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry to say that, no reservation was found on your name to change.
assistant
Not a problem, thank you for the information.
user
Thank you for choosing us.
assistant