Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation, due to some health issue. Can you help me?
user
Sure, can I know your name?
assistant
Sure, I am Sarah Wilson.
user
Wait a minute.
assistant
Sure.
user
Sorry, we could not find any reservation on your name.
assistant
OK, not an problem. Thank you for your service.
user
Thank you for choosing us.
assistant