Hi.
user
 Hello, may I know how best I can help you today?
assistant
Would it be possible to cancel my reservation, which I have done with my name?
user
 Sure, I can cancel your reservation right now. Before that I need to know your good name please?
assistant
My name is Richard Evans.
user
Ok, Please stay online, I will check the previous list and revert to you.
assistant
Ok.
user
Thanks for remaining so positive. We are sorry to say that, there is no active reservation found on your name.
assistant
That's ok, thank you for the response.
user
Thanks for reaching us.
assistant