Hello.
user
Hello, may I know how best I can help you today?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Could you please provide your name to check your previous reservation status?
assistant
My reservation was done under the name Patrick Adams.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you.
assistant