Hello, my name is Emma Smith.
user
Hello, how may I help you?
assistant
Due to bad weather conditions, I want to change my existing reservation. Can you help me out?
user
Sure, please wait a minute I will revert you.
assistant
Ok.
user
Thank you, we found a reservation with your name. Can you please provide your new journey codes?
assistant
Sure, I would like to go for a round trip from DFW.
user
Ok, may I on which dates you want to travel to proceed further?
assistant
Sure, my travelling dates will be 03/09 and 03/11.
user
Thank you, we found a direct flight is it ok for you?
assistant
No, as I need a connecting flight don't proceed with my booking.
user
Ok, thank you for reaching us.
assistant
Thank you.
user