Hi. Janet Perez here.
user
Hello, how may I aid you?
assistant
I want to change my reservation due to cyclone in my location.
user
Sure, I am here to help you out. Please allow me a moment.
assistant
Ok, take your time.
user
Sorry Perez, there is no reservation on your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant