Hello.
user
Hello, how may I aid you today?
assistant
I want to change my reservation, can you help me with that?
user
Sure, please share me your good name.
assistant
Kathleen Smith here.
user
Please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you for availing us.
assistant