Hello.
user
Hello, how can I assist you today?
assistant
I am John Allen, I want to cancel my ticket as my plan to meet my friend at New York is postponed to other place. Can you help me with cancellation?
user
Sure I would be happy to help you. Wait for some time I will check the status and get back to you.
assistant
Sure.
user
Thanks for your precious time. There was no reservations found on your name.
assistant
Ok, thanks for information.
user
Thanks for choosing ua.
assistant