Hello.
user
Hello. How may I help you?
assistant
I would like to do some changes in my existing reservation, can you help me in that?
user
May I know your name please to proceed further?
assistant
Sure, the ticket has been reserved on the name Dorothy Thompson.
user
Dorothy Thompson, no reservation found as per your preferences.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you for choosing us.
assistant