Hi.
user
Hello, how may I assist you?
assistant
I am Catherine Hall and I want to change my existing reservation due to the venue change of a copa america football game owing to the bad weather.
user
Sure, please wait a moment, I will check and get back to you.
assistant
Sure.
user
Thanks for waiting, there is no reservation on your name.
assistant
No issue and thanks for your information.
user
Thanks for connecting us, have a nice day.
assistant