Hi.
user
Hello. How may I assist you?
assistant
I need to change my reservation due to urgent meeting, can you help me?
user
Sure, I am here to help you with your concern. May I know your name please?
assistant
I am Donald Hernandez.
user
Please hold on a moment.
assistant
Sure.
user
Donald Hernandez, no reservation has been found on your name in our database.
assistant
That's ok. Thank you.
user
Thank you for reaching us.
assistant