Hello.
user
Hello, how may I assist you?
assistant
I need you to cancel my recent booking, please help me.
user
Sure, we are here to help you. May I know your name please?
assistant
My name is Alexander Gonzalez.
user
Please wait for a while.
assistant
Sure, I will wait.
user
Thanks for your time, there is  no active reservation found in your name.
assistant
That's ok. Thanks for you time.
user
Thank you for reaching us.
assistant