Hello.
user
Hello.
assistant
My name is Shirley Thompson.
user
How may I help you today?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I am here to help you with that. Ok, wait for a minute.
assistant
Thank you. I will wait.
user
Sorry to say that, there is no reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant
Welcome.
user