Hello.
user
Hello, how can I best aid you today?
assistant
I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please cancel it?
user
Sure, we are glad to help you. Can I have your name to trace the details?
assistant
Sure,my name is William Lewis.
user
Ok, please be on hold.
assistant
Sure.
user
Thanks for being on hold, no reservation was found on your name in our database.
assistant
Ok, no issue. Thank you.
user
Thank you for reaching us.
assistant