Hello.
user
Hello, how may I aid you today?
assistant
I am Betty Taylor. I need to cancel my recent reservation, as my exam scheduled has been cancelled. Please help me in cancelling?
user
Sure, please wait for a while.
assistant
Ok.
user
Thank you for waiting, there is no reservation found on your name.
assistant
Ok, no worries. Thanks for your service.
user
Thank you for contacting us.
assistant