Hello.
user
Hello, how may I help you?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me to change on the name of Ashley Johnson?
user
Sure, wait a minute.
assistant
Ok.
user
Sorry, we could not find any reservation on your given name.
assistant
Ok, thanks for your help.
user
Thank you for reaching us.
assistant