Hello, Matthew Carter here.
user
Hello, how can I assist you?
assistant
Due to heavy rainfall at my destination, I want to cancel my recent reservation. Can you be my helping hand for cancellation?
user
Sure, we are here to help you for cancellation. Please hold on.
assistant
Sure.
user
Sorry for inconvenience, we did not find any reservation on your name.
assistant
Thank you for your service.
user
Thank you for opting us, have a nice day.
assistant