Hello, I am Scott Hill.
user
Hello. How can I help you?
assistant
Unfortunately my exams was postponed so I want to change my reservation, can you please help me to change my reservation?
user
Sure, please wait.
assistant
Ok.
user
Sorry, no reservation was found on your name.
assistant
Ok, no problem. Thank you for your service.
user
 Thank you for availing us.
assistant