Hello. I am Donna Wilson.
user
Hello, how may I help you at this moment?
assistant
I need to change my existing reservation as my plan to go for holiday trip got postponed. Can you please help me in doing that?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait, I will check the reservation on your name and revert to you.
assistant
Sure, I will wait.
user
Sorry, we couldn't find any reservation on your name.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for reaching us.
assistant