Hi.
user
Hello.
assistant
I am Mark Mitchell.
user
How may I assist you today?
assistant
I need to cancel my reservation due to sudden demise of my grand mother. Can you help me?
user
I understand your request, I'll help you in cancellation.
assistant
Sure.
user
Please wait a moment I will check the reservation status. Thank you for waiting, sorry to inform you that there is no reservation found by your name.
assistant
That's Ok, thanks for your response.
user
Thank you for approaching us.
assistant