Hello.
user
Hello. How can I aid you?
assistant
 I want to postpone my existing reservation due to an emergency. Can you aid me?
user
Sure, please provide me the name.
assistant
I am Raymond Lewis.
user
Please be on hold.
assistant
Take your time.
user
Thank you for waiting.
assistant
 No issues. Thank you for checking.
user
Sorry, there is no active reservation have been found under your name in our database to amend it.
assistant
That's ok, no problem. Thank you for the service.
user
Thank you for reaching us.
assistant