Hello.
user
Hello, how can I assist you today?
assistant
I want to cancel my recent reservation, because recently I got an accident as per doctor said I have to take rest for few months. will you help me?
user
Sure, I am here to help you. May I know your name to check reservation?
assistant
Sure, my name is Rachel Wright.
user
Please, wait for a while.
assistant
Sure.
user
Thank you for waiting, there is no reservation found on your name.
assistant
That's Ok, thanks for your help.
user
Thank you for approaching us.
assistant