Hello.
user
Hello, how may I aid you at this moment?
assistant
Myself Sarah Adams. Due to some problems I am unable to travel in flight so can you please cancel my flight ticket?
user
Sure, I will help you in cancellation of your flight ticket.
assistant
Thank you for your positive response.
user
Sorry to say this Adams, there are active reservations under your name to cancel.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Most welcome, thank you for choosing our service.
assistant