Hello.
user
Hello, how may I help you?
assistant
I am Elizabeth Edwards.
user
Yes, Edwards.
assistant
I want to cancel my recent reservation, due to heavy rain fall. Can you please help me?
user
Sure, I can help you with that. Can you please wait for a while?
assistant
Ok, take your own time.
user
I have searched your reservation details but I didn't find any reservation active under your name to do cancellation.
assistant
That's ok, thank you for your information.
user
Thank you for choosing us.
assistant
You are welcome.
user