Hi.
user
Hello, how may I help you?
assistant
Can you please help me in changing my recent reservation?
user
Sure, may I know your name please?
assistant
Myself Carol Young.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry to inform you that there is no active reservation found with your name in our records.
assistant
Thanks for your information.
user
Most welcome.
assistant