Hi. Brian Lopez here.
user
Hello, how may I help you?
assistant
Can you change my flight ticket reservation? I want to change my travel dates on my ticketed flight.
user
Sure, we are glad to assist you in that.
assistant
Ok.
user
Before proceeding further, may I know your name?
assistant
I am Brian Lopez.
user
Sorry Brian Lopez, based on your name we haven't found any previous flight reservation to change in airline database.
assistant
Not a problem. Thank you.
user
Thanks for contacting us.
assistant