Hello, Ronald Carter here.
user
Hello. How may I help you?
assistant
I need to cancel my reservation, as I need to stay back in own city due to my house has collapsed by floods. Can you please help me out?
user
So sad to hear, I am here to help you. Wait a moment.
assistant
Sure.
user
Carter, we didn't found any reservation to cancel.
assistant
That's fine, thank you for checking.
user
Welcome. Thank you for choosing us.
assistant