Hello.
user
Hello.
assistant
I am Scott Smith.
user
How may I help you today?
assistant
I am planning to change an existing reservation, due to health issue. Can you please change my reservation?
user
Sure, I am happy to help you with that. Please wait for a minute.
assistant
Thank you. Sure, I will wait.
user
We are regret to inform you that, there is no reservation found on your name in our database.
assistant
That's fine, thank you for your service.
user
Thank you for approaching us.
assistant