Hi.
user
Hello. How can I assist you for today?
assistant
Do you have a flight ticket cancellation facility?
user
Yes, we provide cancellation services for your reservation. Could you please provide your name for that?
assistant
I am a musician and there was a upcoming music show in Orlando, but due to family emergency I had to cancel it.
user
That's sad to hear.
assistant
Cancel the flight ticket and my name is Andrew Scott.
user
Ok, give me a moment.
assistant
Sure.
user
Sorry to say that there is no reservation found on your name in our database. Thank you for reaching us.
assistant
That's ok. Thanks for your help.
user