Hello.
user
Hello, how can I aid you?
assistant
I want to change my existing reservation due to some family problems. Can you please help me with this?
user
Sure, we are happy to help you.
assistant
Thank you.
user
Can I know your name please to proceed further?
assistant
Sure, I am Emily Edwards.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, not an issue. Thank you for the information.
user
Thank you for opting us.
assistant