Hello.
user
Hello, how may I assist you?
assistant
I am planning to change an existing reservation, due to health issue. Can you please change my reservation?
user
Sure, can I have your name to proceed?
assistant
I am Nancy Green.
user
Please wait for a moment to check your details.
assistant
Sure.
user
Sorry to say, no reservation found on your name.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us.
assistant