Hello.
user
Hello, how can I help you?
assistant
 Owing to an emergency, I want to change my reservation. Can you please help me with that?
user
Sure, I am happy to help you. Can I have your good name?
assistant
Ronald Parker here.
user
Sorry, there is no active reservation on your name in our records.
assistant
No issue. Thank you.
user
Thank you for contacting us.
assistant