Hi.
user
Hello, how may I help you?
assistant
Owing to an emergency I need to cancel my reservation, can you help me?
user
Sure, I will help you. Please wait for a moment to check your details. Meanwhile, may I know your name?
assistant
I am Kathleen Robinson.
user
Sorry, there is no reservation found on your name in my records.
assistant
Not an issue, thank you for checking.
user
Thank you for reaching us, have a nice day.
assistant