Hi.
user
Hello, how may I aid you today?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
Can I have your name to proceed further?
assistant
I am Dorothy Harris.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for your valuable time, unfortunately no reservation found with provided name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for availing us.
assistant