Hello,.
user
Hello, How exactly I can serve you the best today?
assistant
I want to cancel my reservation, due to the heavy rainfall from a couple of days. Can you help me with cancellation?
user
Sure, we are here to help you.
assistant
Thank you for responding.
user
May I know your name to check your details in our database?
assistant
Donna Turner, is my name.
user
Please wait for a while.
assistant
Sure, I will wait for your response.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, not a problem at all. Thanks for informing me.
user
Thank you for reaching us.
assistant