Hello,.
user
Hello.
assistant
I am Betty Edwards.
user
How may I help you?
assistant
 Can you please change my reservation, due to an emergency?
user
Betty Edwards, I am here to help you for this. Let me check your reservation status in our records.
assistant
Sure.
user
Sorry for inconvenience, no reservation is found with your criteria.
assistant
Ok, no issue. Thank you.
user
Thank you very much for contacting our agency.
assistant