Hi.
user
Hello, how may I aid you?
assistant
I want to cancel my flight reservation as my mother is unwell, can you please help me?
user
Sure, may I know your name to check the reservation list and revert you?
assistant
My name is Robert King.
user
Ok, please wait.
assistant
Sure.
user
We could not find any reservation by the name your provided.
assistant
No problem. Anyway, thank you.
user
Thank you for reaching us.
assistant