Hello.
user
Hello, how can I assist you today?
assistant
I am Charles Roberts. Can you please help me in cancelling my recent reservation, as I am suddenly fallen sick.
user
Mr. Charles Roberts, I am here to help you out with our concern. Can you please wait a moment?
assistant
Sure, I will wait.
user
Sorry, there is no flight been reserved on your name to cancel.
assistant
Ok, no worries. Anyways, thank you for your help.
user
You are welcome, thank you for choosing our agency.
assistant