Hello.
user
Hello, how may I assist you?
assistant
Due to the sudden demise of my grandfather, I want to cancel my recent reservation. Please can you help me?
user
Sure, let me know your name for cancellation.
assistant
I am Richard Thomas.
user
Ok, please wait for a moment.
assistant
Ok.
user
Thanks for waiting, no reservation found on your name to cancel your reservation.
assistant
No issue. Thanks for the quick response.
user
Thanks for availing us.
assistant