Hello.
user
Hello, how can I assist you?
assistant
I would like cancel my recent reservation. Can you help me?
user
Sure, I can help you with that. May I know your good name please?
assistant
My name is Donald Martinez.
user
Ok, please wait for a while.
assistant
sure.
user
Donald Martinez, there is no active reservation found under your name to do cancellation.
assistant
No issue, thank you for your time.
user
Thank you for choosing us.
assistant