Hi.
user
Hello, how may I assist you?
assistant
I want to cancel my recent reservation due to health issue, can you help me?
user
Sure, I am very much glad to help you out. Please provide me your name to check the previous reservation on your name.
assistant
Sure, my name is Kathleen Wright.
user
Please wait a moment.
assistant
Sure, carry on.
user
Sorry Wright, no reservation found on your name in our data base.
assistant
That's fine, not an issue. Thank you for checking.
user
Thank you for reaching us.
assistant