Hello,.
user
Hello,. How can I help you?
assistant
 I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me with that?
user
Please could you provide your name.
assistant
I am Gary Harris.
user
Ok. No reservation found by your name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you.
assistant