Hi.
user
Hello, how may I guide you today?
assistant
I want to change my reservation, can you help me with that?
user
Sure, can you share your good name please?
assistant
Janet Thomas here.
user
Please wait a minute.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, thank you.
user
Thank you for contacting us.
assistant