Hello.
user
Hello, how may I aid you?
assistant
I am Elizabeth Edwards. I want to cancel my recent reservation, due to ill health. Can you please help me?
user
Sure, we are here to help you. Please wait for a while.
assistant
Sure, I will wait for your response.
user
Thanks for your time, there is no active reservation found in your name.
assistant
No problem, thank you for checking.
user
Thank you for choosing us.
assistant