Hello.
user
Hello, how may I help you?
assistant
Kathleen Smith this side, I want to do some changes in my ticket. Can you help me?
user
Sure, I will help you out.
assistant
Take your time.
user
Please wait a moment, let me check the reservation details on your name. Sorry Smith, no reservation found on your name.
assistant
Ok, no issues, thank you for checking.
user
Welcome.
assistant