Hello.
user
Hello. How may I assist you today?
assistant
I have planned a trip to enjoy my holidays in MCO but on the same day there is an occasion on my friends engagement, so I want to change my trip to other dates, can you please help me in modifying my flight ticket?
user
Sure, I will help you with that. Can you please provide your name to check your previous reservation?
assistant
Sure, I am Kenneth Lopez.
user
Please wait a moment to check your previous reservation.
assistant
Sure, take your time.
user
Sorry to inform you that, there is no reservation with your name in our records.
assistant
Ok, no problem. Anyway's thank you for your information.
user
Thank you for reaching us, have a great day.
assistant