Hello, Richard Jones here.
user
Hello,. How can I serve you?
assistant
Owing to an emergency I have request you to cancel my recent reservation. Could you please help me out in that?
user
Sure, please wait a moment.
assistant
OK.
user
Thanks for waiting, sorry to say that no flight is found regarding your information. No reservation is found.
assistant
OK, thank you for the information.
user
Thank you, for connecting with us.
assistant