Hi.
user
Hello. How may I assist you?
assistant
I want to change my reservation due to health problem, can you help me?
user
Ok, please wait for a while.
assistant
Sure.
user
Ok, please allow me to check with your previous booking. Meanwhile, may I know your good name?
assistant
Check the reservation under the name of Cynthia Hall.
user
There is no reservation found by your name.
assistant
No problem, thanks for checking.
user
Thank you for choosing us.
assistant