Hello.
user
Hello, how may I guide you?
assistant
I am decided to cancel my recent reservation, because my music program was cancelled unfortunately.
user
Oh. I'm sorry to inform you that there are no reservations with your name. Can I know your name?
assistant
My recent reservation is with name Justin Thomas. Ok, no problem.
user
Thank you Justin, have a good day.
assistant
Anyway's thank you for your information.
user