Hello.
user
Hello, how may I help you?
assistant
Can you help me in changing my existing reservation? I have an health issues and I couldn't travel.
user
Sure, on whose name you have booked the ticket?
assistant
Please check with the name Donna Young.
user
Please be on hold, I will get back to you.
assistant
Ok.
user
There is no reservation found on your name in our records, Donna.
assistant
That's fine, my assistant might have changed without my consent. Anyways, thank you for the information.
user
Thank you so much for reaching us.
assistant