Hi.
user
Hello.
assistant
I am Nicole Hernandez.
user
How may I guide you now?
assistant
I am planning to change my reservation to another destination, so can you help me to change my reservation?
user
Nicole Hernandez, please allow me to check with your previous booking. Sorry to inform you, there is no active reservation under your name in our database.
assistant
That's ok, thank you.
user
Thank you for choosing our services. Have a nice day.
assistant