Hi.
user
Hello, how may I assist you today?
assistant
Can you please cancel my recent reservation? As my planned trip has been cancelled.
user
Sure, may I know your name for the cancellation process?
assistant
Sure, my name is Eric King.
user
Thank you, please wait for a moment.
assistant
Sure, I'll be online.
user
Sorry, we couldn't find a reservation on your name to cancel.
assistant
That's ok, thank you for giving the information anyways.
user
Welcome, thank you for reaching us.
assistant