Hello.
user
Hello, how may I help you?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me in that?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name please?
assistant
Myself Jack Baker.
user
Please wait.
assistant
Ok.
user
Sorry, there is no active reservation found with your name to cancel.
assistant
 Ok, thank you.
user
Most welcome.
assistant