Hello.
user
Hello. How may I assist you?
assistant
Owing to an emergency, I want to cancel my recent reservation.
user
Sure, I am here to help you out. May I know your name please?
assistant
My name is Robert Young.
user
Wait a moment please.
assistant
Sure.
user
Robert Young, we haven't found any reservation under your name in our database.
assistant
No problem, thank you.
user
Thank you for choosing us.
assistant