Hello.
user
Hello. How can I assist you at this moment?
assistant
My name is Andrew Nelson. I want to cancel my reservation, due to some issue.
user
Sure, I will help you in cancelling the reservation.
assistant
Thank you.
user
Wait a moment please.
assistant
Ok.
user
Andrew Nelson, there is no active reservation found under your name in our database to cancel it.
assistant
That's ok, thank you for checking.
user
Thank you for contacting us.
assistant
Welcome.
user