Hi.
user
Hello.
assistant
Myself Betty Lewis.
user
How can I help you?
assistant
Can you please help me in changing my reservation?
user
Sure, may I know your name for finding your reservation?
assistant
I have already mentioned in the begging. Please check it.
user
I am sorry Mr. Betty Lewis no reservation found on your name.
assistant
It's ok. Thank you for the information.
user
I think your reservation is not confirmed. Thank you for reacting us.
assistant