Hello.
user
Hello. How best can I aid you today?
assistant
I want to change my existing reservation as I am super busy and can not go on the trip. Can you help?
user
Sure, please provide your good name?
assistant
My name is Thomas Thomas.
user
Please wait for a moment.
assistant
Sure.
user
Thank you for waiting, there is no reservation found on your name.
assistant
Not an issue, thank you.
user
Thank you for contacting us.
assistant