Hello.
user
Hello. How may I help you at this moment?
assistant
Actually I am an old person and I don't know how to cancel a flight ticket that is booked by my son in the last week but suddenly I got admitted in hospital with a typhoid fever, so I am unable to travel the trip and my son is busy in his office work. Can you please help me in flight ticket cancellation?
user
Sure, I am happy to help you with the ticket cancellation. Can you please tell me your name to check the ticket status?
assistant
Thank you for your positive response and my name is Barbara Brown.
user
Ok, please wait a minute while I am checking the ticket status.
assistant
Sure, I can wait for your response.
user
I am really sorry to inform you that, I have not found any reservation with your name in our database to cancel.
assistant
No issues with that one. I think it not booked properly, thank you for your help.
user
You are welcome. Thank you for choosing us. Have a nice day.
assistant
Most welcome.
user