Hello.
user
Hello, how can I aid you?
assistant
 Owing to an emergency, I want to change my reservation. Can you please help me with that?
user
Sure, I am here to help you with that, can I know your good name?
assistant
Rebecca Baker here.
user
I am sorry to say you that there is no reservation found under your name in our database.
assistant
Thank you.
user
Thank you for opting us.
assistant