Hi.
user
Hello, how may I serve you today?
assistant
Can you please change my reservation?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Barbara Smith here.
user
Ok, please be on hold.
assistant
Sure.
user
Sorry to inform you that, we could not find any reservation on your name.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant