Hello.
user
Hello. How may I support you today?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, may I know your name please?
assistant
My name is Brian Evans.
user
Please wait a moment I'll check the reservation list.
assistant
Sure, I will wait for your response.
user
Thank you waiting, we found a reservation by this name. Shall I cancel the ticket?
assistant
Ok, please cancel my reservation.
user
Your ticket has been cancelled successfully.
assistant
Thank you for your help.
user
Thank you for choosing us.
assistant