Hello.
user
Hello, how can I help you?
assistant
Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?
user
Sure, we are happy to help you. May I know your good name?
assistant
I am Patrick Baker.
user
Sorry, there is no active reservation on your name in our records.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant