Hello.
user
Hello. How can I aid you?
assistant
I want to change my existing reservation, due to bad weather conditions. Can you please help me out with it?
user
Sure, We are here to help you.
assistant
Thank you for the response.
user
May I know your name?
assistant
I am Scott Robinson.
user
Give me a minute.
assistant
Ok, sure. Take your own time.
user
Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
Ok, not a problem. Thank you for the information.
user
Thank you for reaching us.
assistant