Hello.
user
Hello, how may I assist you today?
assistant
I want to cancel my reservation as my plan to reach New York is cancelled. Can you help me with that?
user
Sure, I will help you. Can you please share your name?
assistant
My name is Margaret Thompson.
user
Please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, thank you for the information.
user
Thank you for availing us.
assistant