Hello.
user
Hello, how can I guide you for today?
assistant
I am Sarah Lewis. I am planning to change my reservation, due to health issue. Can you please change my reservation?
user
Please give me a minute, I will find your reservation status.
assistant
Sure, take your own time.
user
Sorry, there is no reservation found under your name.
assistant
That' s fine.
user
Thank you for contacting us, have a nice day.
assistant
Thank you for your help.
user