Hello.
user
Hello. How may I assist you?
assistant
I want to cancel my recent reservation due to heavy rain fall, can you please help me with this?
user
Ok, may I know your name to check your reservation?
assistant
My name is Charles Collins.
user
Sorry, there is no reservation found on your name to cancel it.
assistant
No problem, thanks for your information.
user
Thanks for choosing us.
assistant