Hello.
user
Hello,. How can I aid you?
assistant
Owing to an emergency, I am requesting for this cancellation. Will you help me to cancel my recent reservation?
user
Sure, may I know your name please?
assistant
My name is Nancy Davis.
user
Please be on hold for a second.
assistant
Sure.
user
Thanks for holding on, there is no reservation found on your name.
assistant
Ok, thank you.
user
Thanks for approaching us.
assistant