Hello.
user
Hello, how may I assist you today?
assistant
I want to change my reservation, will you please help me?
user
Sure, may I know your name for the changing process?
assistant
My name is Edward Hernandez.
user
Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.
assistant
Ok, not a problem. Thank you.
user
Welcome, thank you for reaching us.
assistant