Hello.
user
Hello. How may I assist you at this moment?
assistant
My name is Kimberly Lewis. Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I am glad to help you with that. Please wait a moment to check your previous reservation status.
assistant
Sure, I will wait for your response.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us, have a great day.
assistant
Welcome.
user