Hello.
user
Hello, How exactly I can serve you the best today?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Let me know your name to check your reservation?
assistant
I am Jack Robinson.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Not a problem, thank you for the information.
user
Thank you for reaching us.
assistant