Hi, I am Matthew Edwards.
user
Hello, How exactly I can serve you the best today?
assistant
Owing an emergency want to change my reservation, can you help me with it please?
user
Sure, I will help you with that. Please wait a while.
assistant
Ok.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
That's ok, thank you for the response.
user
Thank you for choosing us.
assistant