Hello.
user
Hello, how may I aid you?
assistant
Due to sudden demise of my Great grandfather, I want to cancel my recent reservation. Can you please help me with this?
user
Sure, may I know your name?
assistant
I am Dennis Nelson.
user
Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry Dennis Nelson, no reservation is available by your name.
assistant
Ok, Thank you.
user
Thank you for reaching us.
assistant