Hello.
user
Hello, how may I help you today?
assistant
I need to cancel my reservation due to my planned trip got cancelled. So please help me with that.
user
Sure, I am happy to help you. May I know your good name please?
assistant
Thank you. Myself Margaret Lewis.
user
Thanks for your name, please wait.
assistant
Sure, take your time.
user
Thank you for waiting, we are glad to inform you that we found a reservation on your name. Shall I proceed to cancel?
assistant
That is great. Please proceed with cancelling.
user
Ok, your reservation is cancelled successfully.
assistant
Thank you for your help.
user
Thank you for visiting us.
assistant