Hi.
user
Hello.
assistant
William Evans here.
user
How can I help you Williams Evans?
assistant
We friends planning to cancel the trip owing to an emergency, so please help me with the cancellation of my ticket.
user
Wait a moment please, I am checking for you.
assistant
Sure, take your time.
user
Sorry to say, there is no reservation found under your name.
assistant
That's fine.
user
Is any other dates you are planning for the trip?
assistant
No, thank you for your time.
user
Thank you for reaching us.
assistant