Hello.
user
Hello, how may I help you?
assistant
Actually my IELTS conference is postponed, so that I want to cancel my recent reservation. Can you help me?
user
Sure, I am happy to help you. Can you please mention your name to check the reservation?
assistant
Sure, I am Sandra Taylor here.
user
Ok, please wait a minute.
assistant
Ok.
user
Sorry to inform you, I didn't found any reservation with your name to cancel.
assistant
Ok, no problem, I will check any other way.
user
Ok. Thank you for contacting us.
assistant
Thank you for your information.
user
You are welcome. Have a nice day.
assistant