Hi.
user
Hello. How can I assist you at this moment?
assistant
Owing to an emergency, I want to cancel my existing reservation. Can you help me with that?
user
Sure, I will assist you with that. May I know your name for further process?
assistant
Sure, Thomas Walker here.
user
Ok, please wait a moment.
assistant
Sure.
user
I have found your previous reservation and cancelled successfully.
assistant
Thank you for your kind service.
user
Thank you for reaching us.
assistant