Hello.
user
Hello, how may I help you today?
assistant
Deborah Nelson here, can you change my existing reservation to new dates?
user
Sure Nelson, please wait for a while I will check your previous reservation.
assistant
Ok, take your time.
user
Thank you for waiting, as per your name there is no reservation found to update the details.
assistant
it's ok, may be it was not done properly while booking. Thank you for your information.
user
Thank you.
assistant