Hello.
user
Hello, how can I assist you for the day?
assistant
I am planning to change an exiting reservation, due to health issue. Can you please change my reservation?
user
Sure, I am here to help you.
assistant
Thank you.
user
May, I know your good name?
assistant
I am Cynthia Parker.
user
Sorry, we found no reservation on your given name.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us.
assistant