Hi.
user
Hello, how can I assist you?
assistant
I am Stephen Parker.
user
Yes, Stephen.
assistant
As my exam is postponed, I want to cancel my reservation. Can you help me?
user
Sure, please be on hold for few seconds while I'll check your reservation status. There is no reservation found under your name, Stephen.
assistant
No issue, thank you for checking.
user
Thank you for choosing us.
assistant