Hello.
user
Hello, how may I aid you today?
assistant
Can you please assist me to cancel the existing reservation?  Because my health is no good so, I can't travel.
user
Sure, I am here to help you.
assistant
Thank you for considering my request.
user
May I know your good name please?
assistant
 I am Joshua Edwards.
user
There is reservation found as per your name, shall I cancel it?
assistant
That's great, please proceed with the ticket cancellation.
user
Your reservation has been cancelled.
assistant
Thank you for your help in cancelling the ticket.
user
You are welcome.
assistant