Hello.
user
Hello, how can I provide assistance to you?
assistant
I am Samuel Young. I need to change my existing reservation, as my exam got postponed.
user
Ok.
assistant
Please help me in changing?
user
Sure, I will help you.
assistant
Thank you.
user
Please wait for a while, I will check your reservation.
assistant
Ok.
user
Thank you for being patience. There is no reservation found on your name.
assistant
Ok, no issues. Thank you for your service.
user
Thank you for approaching us.
assistant