Hello.
user
Hello.
assistant
My name is Cynthia Taylor.
user
How may I guide you?
assistant
Actually, I booked a ticket to NYC for a music concert but due to bad weather, the trip is cancelled.
user
Ok, so do you want me to cancel your reservation?
assistant
Yes.
user
Sorry, there is no ticket booked with your name.
assistant
That's ok. Thank you.
user
Thank you, have a nice day.
assistant