Hello, myself Paul Hill.
user
Hello Paul Hill. How can I help you?
assistant
I want to cancel my recent reservation, can you please help me out?
user
Sure Paul Hill. Can you give me a moment?
assistant
Sure, take your time.
user
Thank you for waiting. I regret to inform that there is no reservation by the name Paul Hill.
assistant
It's ok, thank you for the information.
user
Thank you for reaching us.
assistant