Hi, I am Carolyn Mitchell.
user
Hello, how can I provide assistance for you?
assistant
Due to the continuous raining, my FIFA tournament got cancelled.
user
Ok.
assistant
So I request you to cancel my existing reservation.
user
Sure, I will help you. Please wait for a while, I will check your previous reservation.
assistant
Sure.
user
Thank you for being patience, there is no active reservation found on your name.
assistant
Ok, no worries at all. Thank you for your assistance.
user
Thank you for reaching us.
assistant