Hello.
user
Hello, how may I help you today?
assistant
I have planned to cancel my reservation due to sudden change in my trip, can you assist me?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
Amy Jones.
user
Please wait a minute.
assistant
Sure.
user
Sorry, there is no active reservation on your name to cancel.
assistant
No problem, thank you for searching.
user
Thank you for availing us.
assistant