Hello.
user
Hello, how may I assist you?
assistant
Brenda Rodriguez here. I want to cancel my ticket due to hail storm in my place.
user
Sure, I am here to help you out. Please allow me a moment.
assistant
Sure.
user
Sorry Brenda, there is no reservation on your name in our database.
assistant
It's ok, thank you.
user
Thank you for reaching us.
assistant