Hello.
user
Hello.
assistant
My name is Helen Phillips.
user
How may I aid you today?
assistant
I want to change my existing reservation as I broke my leg and con not make it to the trip. Can you please help?
user
Sure, I am gleeful to help you with that.
assistant
Thank you.
user
Please be on hold.
assistant
Sure.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
Not an issue, thank you.
user
Thank you for approaching us, have a great day.
assistant