Hello.
user
Hello. How can I assist you?
assistant
I am trying to cancel my recent reservation because the planned trip got cancelled suddenly due to some financial issues in the family. Can you help me in cancelling the ticket?
user
Ok, please wait.
assistant
Sure.
user
Sorry, no reservation found on your name to cancel. May I know your name?
assistant
Yes, I am Mary Allen. Ok, no problem. Thank you for your information.
user
Exactly I have searched with that name as per your request, But I did not find your reservation. Thank you for reaching us.
assistant