Hello.
user
Hello. How may I guide you today?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me?
user
Sure, please help me with your name.
assistant
Catherine Roberts here.
user
Thank you. Sorry, there is no reservation found on your name.
assistant
No problem, Thank you.
user
Ta. Thank you.
assistant