Hello.
user
Hello. How may I assist you at this moment?
assistant
As I have planned to travel to Houston in next week but suddenly my trip got cancelled due to ill health. Can you please help me about my cancellation of my reservation?
user
Sure, I am here to help you with that.
assistant
Thank you for considering my request.
user
Please wait for a while.
assistant
Sure, I will wait for your response.
user
Sorry to say that, there is no reservation found based on your name in our database.
assistant
It's ok, anyways thank you for the information.
user
Thank you for contacting us.
assistant