Hello.
user
Hello, how may I aid you today?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, may I know your name?
assistant
My reservation was done under the name Christopher Rodriguez.
user
Sorry, there was no reservation found on your provided name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for choosing us.
assistant