Hello.
user
Hello, how may I help you now?
assistant
My name is Charles Miller.
user
Thanks for providing your name.
assistant
My family tour trip was postponed, so please change my existing reservation.
user
Ok, please wait a moment.
assistant
Ok.
user
Sorry there is no reservation found on your name.
assistant
No problem, Thanks for your service.
user
Thanks for connecting with us. Wish you a great day.
assistant