Hello.
user
Hello, how can I guide you today?
assistant
Due to my ill health, I want to change my existing reservation. Could you please help me out?
user
Sure, could I know your name please?
assistant
My name is Amy Carter.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, I could not found any reservation by your name.
assistant
Ok, no issue.
user
Thank you for choosing us.
assistant
Thank you for your response.
user
Welcome.
assistant