Hello.
user
Hello, how may I be at your service today?
assistant
As my meeting got postponed with my client, can you please help me in cancelling my existing reservation?
user
Sure, I can cancel  your reservation right now. Before that I need to know your good name please?
assistant
I am Emily Thompson.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
Ok, no issues. Thank you for the information.
user
Thank you for choosing us.
assistant