Hello.
user
Hello. How can I help you?
assistant
I am Kathleen Perez. I am planning to change an existing reservation, due to health issue. Can you please change my reservation?
user
Yes, I can help you.
assistant
Thank you.
user
Give me a moment.
assistant
Sure, I will wait.
user
Sorry to inform you that there is no reservation found on your name.
assistant
That's not a issue, thank you for your information.
user
Thank you for consulting us.
assistant