Hi.
user
Hello.
assistant
Can you help me to cancel my reservation?
user
Sure, I can help you with that one. Can I know your previous booking name for checking purpose?
assistant
Sure, my name is Timothy Thompson. Please check details under my name.
user
Please give me a moment to check it and I will get back to you.
assistant
Sure.
user
Thank you for your patience, there is no reservation found for the user name in our back end to cancel your ticket booking.
assistant
No issues, thank you for your time.
user
You are most welcome.
assistant