Hello.
user
Hello. How may I help you?
assistant
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Thank you for your response, my name is Scott Hall.
user
Thank you. Please be online for a while. I will check your reservation status and get back to you.
assistant
Ok.
user
I am sorry to say you that there is no reservation found under your name in our database.
assistant
Oh! It's ok, no problem. Thank you for your information.
user
Welcome Scott Hall.
assistant