Hello.
user
Hello. How may I aid you?
assistant
I want to change my existing reservation, due to bad weather conditions. Can you please help me to change my reservation?
user
May I know your name please?
assistant
Thank you for the response, my name is Ashley Phillips.
user
No reservation found as per your preferences in our database.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant