Hello.
user
Hello, how can I serve you today?
assistant
I want to change my existing reservation. Could you help me with that?
user
Sure, I will help you with that. May I know your good name?
assistant
Laura Hernandez.
user
Please wait for a while.
assistant
Ok.
user
Thanks for waiting, there is no active reservation found on your name to change.
assistant
That's ok, no problem. Thank you.
user
Thank you for reaching us.
assistant