Hello.
user
Hello. How may I assist you today?
assistant
I have to cancel the flight ticket due to some health issues, can you please help me?
user
Sure, I will help you with that. May I know your name please?
assistant
Thank you and my name is Christopher Davis.
user
Please wait a moment to check your previous reservation. Sorry to inform you that, there is no reservation with your name in our records.
assistant
Ok, that's fine, thank you for your information.
user
Thank you for contacting us, have a great day.
assistant
Welcome.
user