Hi.
user
Hello, how may I assist you today?
assistant
I want to change my existing reservation as my plan got postponed. Can you help me update my reservation which was made on the name of Brian Lopez?
user
Sure, we are here to help you to change it. Please wait for a couple of minutes.
assistant
Sure.
user
Thanks for waiting, there was no reservation found on your specified name.
assistant
That's ok, thank you.
user
Thank you for approaching us.
assistant