Hi.
user
Hello, how can I assist you?
assistant
I need to change my reservation, can you help me?
user
Sure, may I know your good name please?
assistant
I am Jack Edwards.
user
Ok, please wait for a while.
assistant
Sure.
user
Jack Edwards, there is no active reservation found under your name to do changes in that.
assistant
That's ok. Thank you.
user
Thank you for choosing us.
assistant