Hi.
user
Hello.
assistant
I am Nicole Young.
user
How may I assist you?
assistant
Can you help me to cancel my reservation as my exams got cancelled?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there are no reservation found on your name.
assistant
Not an issue, anyways thank you for the information.
user
Thank you for contacting us.
assistant