Hello.
user
Hello.
assistant
My name is Carol Phillips.
user
How can I help you?
assistant
I would like to spend my time with my family. Can you please cancel my reservation?
user
Ok, let me check with the reservation.
assistant
Sure.
user
Sorry Carol Phillips, there is no reservation done on your name.
assistant
That's fine, no issues. Thank you for the information.
user
Thank you for choosing our agency.
assistant