Hello.
user
Hello. How may I serve you today?
assistant
Due to some entrepreneurship meeting, I am going to change my existing reservation. Can you help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Samantha Perez here.
user
Please wait a minute.
assistant
Ok.
user
Sorry, there is no active reservation found on your name to change.
assistant
No problem, Thanks for the information.
user
Thank you for approaching us.
assistant