Hello, I am Mary Johnson.
user
Hello, how may I help you?
assistant
 I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you please help me?
user
Sure, please give me a minute.
assistant
Ok.
user
Thanks for waiting, there is no reservation found with your name.
assistant
Ok, no problem. Thank you for the information.
user
Thank you.
assistant