Hi. I am Scott Williams.
user
Hello, How can I assist you now?
assistant
I want to cancel my reservation, due to health issue. Can you help me out?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait for a couple of minutes.
assistant
Sure, take your time.
user
We regret to inform you that, there is no active reservation on your name to cancel it.
assistant
Ok, thank you for your kind information.
user
Thanks for choosing us.
assistant