Hello.
user
Hello, how may I help you?
assistant
My name is Katherine Collins.
user
Good evening Collins.
assistant
Actually, I booked a ticket to NYC for a concert but due to bad weather, I want to cancel my trip.
user
Ok Collins, please wait a minute.
assistant
Sure, take your time.
user
Collins, there is no reservation found in our records.
assistant
That's ok. Thank you for your time.
user
Thank you for choosing us, have a good day.
assistant