Hello.
user
Hello, how may I assist you?
assistant
Actually, I was planning to change my trip location. Can you please help me with changing my previous booking?
user
Sure, may I know your good name?
assistant
My name is Donna Thomas.
user
Ok, please be on hold.
assistant
Ok, I will be waiting for your response.
user
We found your reservation, will you please share me your new airport codes?
assistant
My airport codes are from PHX to PHL.
user
May I know your planned journey dates?
assistant
My journey dates are from Dec 2nd to Dec 4th.
user
Ok, may I know your connection limit?
assistant
I need 1 connecting flight.
user
Is there any class preference?
assistant
I need a business class reservation for this journey.
user
Ok, do you have any other specifications?
assistant
No, thank you for asking.
user
Please be on hold for a while.
assistant
Sure.
user
Sorry, there are no flights found with your name.
assistant
Oh! That's sad to know. Anyways, thank you for checking.
user
Thank you for reaching us.
assistant
You are welcome.
user