Hello, I am Mark Walker.
user
Hello, How may I assist you?
assistant
I want to cancel my recent reservation due to my football match got cancelled, can you please help me with that?
user
Sure, please be on hold.
assistant
Sure.
user
Thanks for holding on, there is no reservation found on your name in our data base.
assistant
Ok, no issues. Thank you for your information.
user
Thanks for approaching us.
assistant