Hello, I am Emma Edwards.
user
Hello Emma Edwards. How can I assist you?
assistant
Actually, last week I made my booking with the wrong details. So, I want to change my existing reservation. Will you please help me in changing my reservation?
user
Sure, give me a moment.
assistant
Ok.
user
There is no reservation found for you.
assistant
It's ok, thank you for your response.
user
Thank you for approaching us.
assistant