Hi.
user
Hello, how can I aid you for today?
assistant
I want to change my reservation, can you help me with that?
user
I am here to help you about that. Can you please provide your name for checking the reservation status under your name?
assistant
Sure, Katherine Hernandez here.
user
Sorry to say this Katherine Hernandez, there is no active reservation with your name for changing your reservation.
assistant
Ok, no issues. Thanks for the help.
user
You are welcome, thank you for choosing us.
assistant