Hello. I am Scott Nelson.
user
Hello, how may I succour you?
assistant
Due to bad weather condition, my concert dates have been postponed. Can you help me in changing my reservation?
user
Sure, let me check with the current status and revert you.
assistant
Sure.
user
Thanks for your time. There is no reservation found by this name.
assistant
It's fine. Anyway, thank you for your help.
user
Thank you for approaching us.
assistant
You are welcome.
user