Hi.
user
Hello. How may I help you?
assistant
Due to sudden change in my trip to another location, I would like to do some changes in existing my reservation. Can you please help me out?
user
Sure. Can you provide your name?
assistant
Steven Rodriguez.
user
Let me check details with your recent reservation.
assistant
Sure.
user
Sorry, there is no reservation by your name.
assistant
That's ok, thank you for checking.
user
Thank you.
assistant