Hi.
user
Hello. How may I assist you?
assistant
Due to busy schedule, I had to request you to change my reservation. Can you help me out?
user
Sure, I will help you. Please wait for a while, I will check your reservation status and get back to you.
assistant
Ok.
user
For checking, may I know your name?
assistant
My name is Jason Hill.
user
Sorry Hill, I did not find any reservation under your name in our database.
assistant
No issues, thank you for the information.
user
You are most welcome and have a nice day.
assistant