Hi.
user
Hello, how may I serve you at this moment?
assistant
Could you please change my existing reservation due to postpone of my exams?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Ruth Carter.
user
Ok, please be on hold for some time.
assistant
Sure.
user
Thank you for your time, sorry we did not find any reservation on your name.
assistant
Not a problem, thanks for checking.
user
Thank you for opting us.
assistant