Hello, I am Sandra Anderson.
user
Hello, how can I assist you?
assistant
Owing to an emergency, my planned to Sky diving with friends has been cancelled. So can you please help me in to cancel my reservation?
user
Sure, please wait a moment.
assistant
Sure.
user
Thanks for waiting, there was no reservation found on your name.
assistant
Ok, That's not a problem. Thanks for your information.
user
Thank you for choosing us.
assistant