Hi.
user
Hello, how may I aid you today?
assistant
Could you please help me to cancel my recent reservation as my plan to meet my grand parents got postpone?
user
Sure, may I know your name?
assistant
My name is Stephanie Carter.
user
Please wait a minute.
assistant
Sure.
user
Sorry, there is no active reservation on your name to cancel.
assistant
Not an issue, thank you for the information.
user
Thank you for reaching us.
assistant