Hello.
user
Hello. How can I aid you today?
assistant
I want to do some changes in my existing reservation. Can you help me for that?
user
Sure, I will aid you with that. Can you please mention your name for further process?
assistant
My name is Brian Scott.
user
Ok, please hold on a moment.
assistant
Sure, I will wait for your response.
user
There is no previous reservation available under your name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant
Welcome.
user