Hello.
user
Hello, how can I assist you today?
assistant
Assist me in cancelling my flight ticket. As I modified my journey dates.
user
Sure, I will help you with that.
assistant
Thanks for accepting my request.
user
Let me know your name to check your reservation?
assistant
Myself Jacob Lewis.
user
Ok, please wait a moment.
assistant
Sure.
user
 Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?
assistant
Sure, proceed to cancel it.
user
Your ticket has been cancelled and your ticket fare will be refunded to your bank account.
assistant
Thanks for your service.
user
Thank you for choosing us.
assistant