Hello.
user
Hello, how may I be at your service today?
assistant
Can you help me to change my recent reservation because my trip dates are got postponed?
user
May I know your name please to check the status of your reservation?
assistant
I am Mary Parker.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant