Hello. Richard White here.
user
Hello, how can I help you today?
assistant
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Sure, please wait for a moment.
assistant
Thank you, take your time.
user
Sorry to say that, no reservation was found with your good name.
assistant
Oh! I think it might be cancelled by my cousin. Anyway, thank you for the information.
user
Thank you for reaching us.
assistant
Welcome.
user