Hello.
user
Hello.
assistant
I'm David Moore.
user
David, how may I help you?
assistant
My holiday trip has been postponed. So, I would like to change my reservation which is under my name. Can you please help me with that?
user
Sure, please hold on for a while.
assistant
Sure, take your time.
user
Sorry, no reservation is found by your name.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for contacting us.
assistant