Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my recent reservation, due to some personal problems. Can you help me?
user
Sure, may I know your name?
assistant
Yes, I am Katherine Phillips.
user
Please wait a moment.
assistant
Sure, I can wait.
user
We found a reservation with your name and it has been cancelled.
assistant
Thank you for your great help.
user
Thanks for reaching us.
assistant