Hello.
user
Hello, how may I aid you today?
assistant
I am David Hall. Can you please help me in changing my existing reservation, as my football match got postponed to some other date.
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait for a couple of minutes.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name to change.
assistant
No problem, thanks for your information.
user
Thank you for availing us.
assistant