Hello.
user
Hello, how can I serve you?
assistant
I am Shirley Taylor. I want to cancel my reservation, due to heavy rainfall. Could you help me in cancellation?
user
Sure, please wait a moment I will check and let you know.
assistant
Ok.
user
Sorry, we did not found any reservation on your name.
assistant
Not an issue. Thank you for your help.
user
Thank you for reaching us.
assistant