Hello.
user
Hello. How can I help you from flight booking agency?
assistant
I heard that there is a heavy snowfall in Houston, can you please change my existing reservation?
user
Sure, I am happy to help you. May I know your good name to check the reservation status please?
assistant
Sure, I am Janet Young.
user
Wait a while please.
assistant
Sure.
user
Janet Young, I have searched the database and couldn't find any reservation with your name to change it.
assistant
That's ok.
user
Thank you for utilising our service.
assistant
Thank you for your time.
user
Welcome.
assistant