Hi.
user
Hello, how may I help you?
assistant
Can you help me change my existing reservation as my examinations got postponed?
user
Sure, may I know your name?
assistant
Donald Baker is my name.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Ok, thank you for the information.
user
Thank you for reaching us.
assistant