Hello, I am Karen Perez.
user
Hello, how may I amend you today?
assistant
As my schedule of attending an conference got cancelled, can you help me in cancelling my reservation?
user
Sure, please wait I will check the reservation on your name and get back to you.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant