Hello.
user
Hello, what kind of assistance you are expecting from our side?
assistant
I need to cancel my recent reservation due to some health issues, can you help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your  name to check your reservation status?
assistant
Emma Rodriguez here.
user
Ok, please be on hold. Sorry we could not find any reservation with your name in our database.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for choosing us.
assistant