Hello.
user
Hello. How may I assist you?
assistant
My name is Kimberly Thomas. I want to change my existing reservation. Can you please help me?
user
Sure, I am here to help you. Please wait a moment, I will check the status of your reservation.
assistant
Ok.take your time.
user
Kimberly Thomas, no reservation has been found on your name in our database.
assistant
Ok, thank you for the information.
user
Thank you for approaching us.
assistant