Hi.
user
Hello, how best I can help you today?
assistant
Due to some entrepreneurship meeting, I am going to change my existing reservation. Can you help me?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
Samantha Mitchell here.
user
 Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
No problem, thanks for the information.
user
Thank you for choosing us.
assistant