Hello.
user
Hello. How can I assist you?
assistant
I would like to do some modifications in my existing reservation, can you aid me in that?
user
Ok, please can I know your name to check for your reservation in our records?
assistant
Sure, the ticket has been reserved on the name Melissa Clark.
user
Thank you for waiting, sorry as per your request we can not change your reservation because there is no reservation found on your name.
assistant
That's ok, no problem. May be my friend has been modified and I 'm not aware of it. Anyway, thank you for the information.
user
Ok, thank you for choosing our agency.
assistant