Hello.
user
Hello. How can I aid you?
assistant
Can you please help me in changing my existing reservation?
user
Sure, We are here to help you out with this.
assistant
Thank you.
user
May I know your name?
assistant
My previous reservation has done with the name Gary Perez.
user
Give me a minute.
assistant
Sure, take your own time.
user
 Sorry, there is no active reservation have been found under your name in our database to amend it.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for reaching us.
assistant