Hi.
user
Hello, how may I assist you today?
assistant
I have planned a trip but suddenly there is an important meeting on those dates, can you cancel my flight ticket?
user
Sure, I am gleeful to assist you. Can you please tell me your name to check the reservation status?
assistant
Thank you and my name is Edward Taylor.
user
Ok, please hold on for a moment.
assistant
Sure.
user
Sorry to tell you that, when I have checked there is no active reservation found on your name to cancel.
assistant
I think it is not booked properly while I am booking, thank you for your search and information.
user
You are welcome. Thank you for choosing us.
assistant
Most welcome.
user