Hello.
user
Hello, how may I assist you today?
assistant
Paul Scott here. I want to change my reservation, due to heavy rainfall in New York, so I want to change my  destination airport.
user
Scott, please wait for a moment.
assistant
Ok.
user
Sorry, there is no reservation found on your name to change your reservation.
assistant
That's ok, thanks for you information.
user
Are you expecting any other help from me?
assistant
No, thank you.
user
You are welcome.
assistant