Hi,.
user
Hello, how can I amend you today?
assistant
Please change my existing reservation owing to an emergency.
user
Sure, may I know your name?
assistant
My name is Kevin Smith.
user
Sure, please wait for a while.
assistant
Ok.
user
Thanks for your time, there was no reservation found on your name.
assistant
Thank you.
user
Thank you for opting us.
assistant