Hi.
user
Hello, welcome to flight booking agency. How can I guide you for today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, can you please provide your name to check it out whether your reservation is existed or not?
assistant
I am Sandra Williams.
user
Sorry, there is no reservation found under your name.
assistant
No problem, thanks for checking.
user
You are welcome. Thank you for approaching us.
assistant