Hello, I am Scott Martin.
user
Hello, how may I assist you?
assistant
Due to sudden death of my grandfather I need to cancel my recent reservation can you please help me out cancelling my reservation.
user
Sure, please wait a moment.
assistant
Sure.
user
There is no reservation on your name.
assistant
No problem.
user
Thank you so much for choosing us.
assistant
Thank you for the information.
user