Hello.
user
Hello. What can I help you?
assistant
Can you aid me to change my reservation due to emergency?
user
Sure, I am here to help you with that. Can I know your full name to check the ticket status?
assistant
Scott Williams here.
user
Thank you for providing the required information. Please allow me to check the ticket status.
assistant
Ok.
user
Sorry to intimate you that, I haven't found any reservation with your name in our portal to change the ticket details.
assistant
Thank you for the help.
user
Most welcome. Thank you for choosing us.
assistant