Hello.
user
Hello.
assistant
I am Jack Collins.
user
How can I help you?
assistant
I want to change my existing reservation due to sudden demise of my grandfather. Can you please help me with this?
user
Let me check the reservation status.
assistant
Sure.
user
Sorry, no reservation found by your name.
assistant
Ok, no problem. Thank you for the information.
user
Thank you.
assistant