Hello.
user
Hello.
assistant
I am Sandra Turner.
user
How may I assist you?
assistant
I am planning to cancel my recent reservation, due to health issue.
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait a moment, I will check the status of your reservation.
assistant
Sure, I will wait for your reply.
user
Sandra turner, no reservation has been found on your name in our database.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us.
assistant