Hello, I am Ronald Collins.
user
Hello, how may I help you?
assistant
I am planning to postpone my trip due to an emergency. Can you aid me in doing some modifications in my existing reservation?
user
Ok, please be on hold I will revert you back with the proper information.
assistant
Take your time, I will wait for your response.
user
Thanks for your time, there is no reservation found under your name to change it.
assistant
No issues. Thank you for checking.
user
Thanks for choosing us.
assistant
You are welcome.
user