Hello, I am Michael Johnson.
user
Hello. How can I help you?
assistant
I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?
user
Sure, just a moment please.
assistant
Take your time.
user
I am sorry no reservation found on your name.
assistant
No issues. Thank you for checking.
user
Thank you for choosing us.
assistant
You are welcome.
user