Hello.
user
Hello. How can I assist you for the day?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, I ma gleeful to help you with that cancelling reservation. May I know your name please?
assistant
Thank you. please check my  reservation with my name Alexander Brown.
user
Please wait for a while, let me check your previous reservation status.
assistant
Sure, take your time.
user
Thank you for waiting, but I am sorry to say that, there is no active reservation found on your name in our database to cancel it.
assistant
Oh! It may not be booked properly due to some technical issues while booking. Anyway, thank you for your time.
user
Most welcome, thank you for reaching us. Have a great day.
assistant
Most welcome.
user