Hi, I am Carolyn Carter.
user
Hello,. On what way, can I assist you now?
assistant
I need to cancel my recent reservation as I met with an accident and my leg got fracture and I am unable to travel. Can you help me?
user
Sure, I can help you in that.
assistant
Thank you.
user
Please wait, let me check your reservation status.
assistant
Ok.
user
Thanks for waiting. Sorry Carter, there is no active reservation found on your name to cancel it.
assistant
Ok, no issues. Thanks for the help.
user
Thanks for choosing us.
assistant