Hello.
user
Hello.
assistant
Donna Walker here.
user
How may I guide you Donna?
assistant
I was booked a flight ticket earlier in this week.Due to heavy rainfall, I would like to cancel my reservation. Can you please help me for cancelling the reservation?
user
Sure, I will help you on that. Please wait a moment to check your previous reservation status.
assistant
Ok, take your time.
user
Sorry Donna, we regret that, there is no reservation found under your name in our records.
assistant
Anyway, thank you for the information.
user
Thank you for using our services, have a great day.
assistant
Welcome, have a good day.
user