Hello,.
user
Hello, how can I help you?
assistant
I want to cancel my reservation, because my holiday trip is cancelled due to bad weather. Can you help me with that?
user
Sure, may I know your good name please?
assistant
I am Carolyn Lopez.
user
Please wait for a while.
assistant
Ok.
user
We have not found any flight reservation on your given name.
assistant
Ok, no issue.
user
Thanks for choosing us.
assistant
Thanks for the help.
user