Hello.
user
Hello. How may I aid you today?
assistant
 Would it be possible to change my reservation, which I have done with my name?
user
Sure, I am glad to help you with that. Can I know your name to check your previous reservation?
assistant
Sure, Angela White here.
user
Please wait a moment to check.
assistant
Sure.
user
Thank you for waiting, sorry as per your concern I can not amend your reservation as your reservation is not found as per our records.
assistant
No issues, thank you for the information.
user
Thank you for reaching us, hope you have a great day.
assistant