Hi.
user
Hello, how can I help you.
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, may I know your name for checking purpose?
assistant
Myself Benjamin Green.
user
Please wait for a while.
assistant
Sure.
user
Sorry, no reservation found on your name.
assistant
No problem, thanks for checking.
user
Thank you for approaching us, have a nice day.
assistant