Hello.
user
Hello, how may I help you?
assistant
Due to my health conditions, I want to change my recent reservation.Can you help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
Can I know your name please to proceed further?
assistant
Nicholas Smith here.
user
Please wait for a while.
assistant
Ok.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
No problem, Thanks for the information.
user
Thanks for contacting us.
assistant