Hello. Jessica Green here.
user
Hello, how may I aid you?
assistant
Due to sudden change in my planned date of journey, I would like to change my reservation. Can you please help me out with that?
user
Sure, please wait a moment I will check your reservation details and proceed further.
assistant
Ok, take your time.
user
Sorry to say, there is no active reservation on your name in my database.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you.
user
Thank you for reaching us, have a nice day.
assistant
Welcome.
user