Hello. I am Shirley Turner.
user
Hello, how may I aid you today?
assistant
I want to cancel my recent reservation, due to some health issue. Can you please help me out?
user
Sure, we are happy to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure, I will wait for your information.
user
Sorry to say that, there is no active reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant