Hello.
user
Hello, how may I serve you at this moment?
assistant
I want to change an existing reservation, can you please help me in that?
user
Sure, we are here to help you.
assistant
Thank you for taking my request into consideration.
user
May I know on which name the ticket was reserved?
assistant
My name is Frank Edwards.
user
Ok, please wait for few minutes.
assistant
Sure.
user
Sorry, we could not find any reservation against your name.
assistant
Ok, that's not a problem. Thanks for your information.
user
Thank you for choosing us.
assistant