Hello.
user
Hello. How can I assist you for the day?
assistant
Donna Nelson here.
user
Donna Nelson, welcome to our agency.
assistant
I would like to cancel my recent reservation due to the climate. Will you help me?
user
Oh! that's sad to hear, let me check with your previous reservation.
assistant
Ok.
user
I have to inform you that, no reservation found under your name Donna Nelson.
assistant
It's ok, thanks for your information.
user
Thank you for reaching our agency Donna.
assistant
Welcome.
user
Have a great afternoon.
assistant