Hello.
user
Hello, how can I aid you today?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me with this?
user
Sure, I am perky to help you. May I know your name please?
assistant
Sure, I am Lisa Hernandez.
user
Thanks for your name, please wait.
assistant
Sure.
user
Thank you for waiting, no reservation was found on your name to change.
assistant
Ok, Thank you.
user
Thank you for availing us.
assistant