Hi.
user
Hello. How can I aid you?
assistant
I want to cancel my recent reservation today due to my busy schedule, can you please help me?
user
Sure, may I know your name to check the previous reservation?
assistant
Sure, my name is Brenda Scott.
user
Ok, give me  a minute. Sorry, there is no reservation found under your name.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for reaching us.
assistant