Hello.
user
Hello, what kind of help you are looking from our agency?
assistant
I need to cancel my reservation, as my planned trip with my friends got cancelled. Can you please help me out?
user
I am glad to help you in cancellation of your reservation.
assistant
Thank you for considering my request.
user
Can you please provide your name for checking the reservation status?
assistant
Please check this reservation in the name of Nicole Adams.
user
I regret to say this Nicole Adams, there is no active reservation with your name in our booking list.
assistant
Not a big problem, anyway thank you for the information.
user
You are welcome, thank you for reaching our service.
assistant
Thank you for your service.
user