Hello.
user
Hello. How can I aid you today?
assistant
Due to some emergency I need to cancel my recent reservation. Can you help me in cancelling my reservation?
user
Sure. May I know your good name?
assistant
I am Nancy Taylor.
user
Please, wait.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
No problem. Thank you for the information.
user
Thank you for choosing us.
assistant