Hello.
user
Hello.
assistant
I am Amy Allen.
user
How may I help you Amy Allen?
assistant
As my health condition was not good, I want to change my earlier reservation. Can you help me in doing that?
user
Sure, please standby. Thanks for being patience.
assistant
Ok.
user
You have no reservation  with your name.
assistant
Ok, thanks for the response.
user
Thanks for approaching us.
assistant