Hello.
user
Hello, how may I assist you?
assistant
I want to change my existing reservation due to bad health issues. Can you help me with that?
user
Sure, I will help you.
assistant
Thank you.
user
Please wait a moment.
assistant
Sure.
user
May I know your name please?
assistant
I am Andrew Hill.
user
Sorry Andrew Hill, there is no active reservation on your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for choosing us.
assistant