Hi.
user
Hello, how may I help you?
assistant
I want to change my existing reservation. Can you help me for that one?
user
Sure, may I know your name?
assistant
Sure, Nicole Lopez here.
user
Please wait a moment, let me check your previous reservation status.
assistant
Sure.
user
Sorry, there are no active reservations on your name to change.
assistant
No issues, thank you for the information.
user
Thank you for reaching our service.
assistant