Hello.
user
Hello. How may I aid you today?
assistant
I want to cancel my ticket due to snow storm in my hometown, could you help me out?
user
Sure, I will help you with that. Please wait for a while.
assistant
Anthony Allen here.
user
Anthony Allen, I am sorry to say that there is no reservation found under your details.
assistant
No problem, thank you.
user
Thank you for reaching us, have a great day.
assistant