Hi.
user
Hello, How can I support you?
assistant
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by floods. Can you help me with the cancellation?
user
Sure, can I have your name please?
assistant
I am Joseph Davis.
user
Please standby, I will get back to you.
assistant
Ok, take your time.
user
Thanks for holding on, there is no reservation found with your name.
assistant
Oh! may be booking not done properly. Thanks for your prompt response.
user
Thanks for making us to serve you.
assistant