Hi.
user
Hello, how may I assist you?
assistant
I want to cancel my recent reservation due to sudden change in my trip.
user
Ok, may I know your name please?
assistant
I am George Collins.
user
George, hold on for a moment please.
assistant
Ok.
user
Sorry George, there are no flights reserved on your name.
assistant
OK. Thank you for the information.
user
Thank you for choosing us, have a great day.
assistant