Hello. I am Frank Hall.
user
Hello, how may I support you today?
assistant
I would like to change my existing reservation due to postpone of my live concert. Could you please help me?
user
Sure, we are happy to help you. Please hold for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
No worries, thank you for the information.
user
Thank you for availing us.
assistant