Hi.
user
Hello. How can I assist you at this moment?
assistant
I want to change my reservation due to health problem, can you help me?
user
Sure, I will help you in cancelling your reservation. Can you please provide your name to check your reservation status?
assistant
Myself Jessica Lewis.
user
Wait a moment please.
assistant
Ok.
user
Jessica Lewis, there is no active reservation found under your name in our database. Thank you for contacting us.
assistant