Hello.
user
Hello, what can I do for you today?
assistant
I would like to cancel my recent reservation due to some personal issues, will you help me with that?
user
Sure, may I know your name please to check further?
assistant
Thank you for accepting my request, myself Matthew Lewis.
user
Please stand by.
assistant
Sure, I will wait.
user
 Sorry, no reservation found on your given name in our database to cancel it.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for contacting us.
assistant