Hello.
user
Hello. What can I do for you today?
assistant
I want to change my existing reservation due to postpone of my exams, can you help me with that?
user
Sure, may I know your good name please?
assistant
I am Rachel Carter.
user
Ok, please wait, let me check with your existing reservation status.
assistant
Sure.
user
There is no existing reservation found on your name in our records.
assistant
No problem, thank you for the checking.
user
Thank you for reaching us.
assistant