Hi.
user
Hello, how may I aid you today?
assistant
I want to change my reservation due to health problem, can you help me?
user
Sure, I am here to help you out. Please provide me your name to check previous reservation on your name.
assistant
Myself Jennifer Hernandez.
user
Sorry, there is no active reservation on your name in our database.
assistant
No problem, thanks for checking.
user
Jennifer Hernandez, thank you for reaching us.
assistant