Hello.
user
Hello, how may I assist you for the day?
assistant
I want to cancel my reservation as I am unable to travel due to some health issues, so please assist me to cancel.
user
Sure, I will assist you.
assistant
Ok.
user
May I know your name to check your reservation?
assistant
I made a reservation earlier on the name of Justin Miller.
user
Ok, please wait a moment, I will check your reservation status and get back to you.
assistant
Sure.
user
Justin Miller, we have gone through our reservation list but could not find any reservation on your name to do cancellation.
assistant
No problem, thanks for your support.
user
Thank you for reaching us.
assistant