Hello.
user
Hello, how can I help you today?
assistant
I just want to cancel my recent reservation, due to sudden demise of my great grand father. Can you please help me with cancellation on the name of Charles Thomas?
user
Sure, may I know your good name?
assistant
You can check my reservation on the given name.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok, thank you.
user
Thank you for reaching us.
assistant