Hello.
user
Hello. How may I assist you?
assistant
Elizabeth Smith here. Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Sure, please wait a moment.
assistant
Ok, take your time.
user
Elizabeth Smith, there is no reservation on your name.
assistant
Oh! I think my cousin might had cancelled my reservation. Anyway, thank you for the information.
user
Thank you.
assistant
Welcome.
user