Hi.
user
Hello, how may I help you today?
assistant
I would like to change my reservation as my trip got cancelled, can you please help me out with that?
user
Sure, I am here to help you with this.
assistant
Ok.
user
May I know your good name please?
assistant
I am Larry Edwards.
user
Sorry Larry, there is no reservation found as per your name to change it.
assistant
That's ok, thank you.
user
You are welcome.
assistant