Hello.
user
Hello, how can I aid you for today?
assistant
I want to change my existing reservation as my plan to visit Washington trip has been postponed. Can you help me with that?
user
I am here to help you about that. Can you please provide your name to check the booking list?
assistant
Thank you. I am Melissa Collins.
user
I regret to say this Melissa Collins, there is no active reservation with your name to change the reservation.
assistant
Ok, no problem. Thank you for your service.
user
You are welcome, thank you for reaching us.
assistant