Hi.
user
Hello, how can I assist you?
assistant
Owing to an emergency I had to request for this change reservation.
user
Ok, I can help you with that. May I know your good name please?
assistant
My name is Katherine Harris.
user
Please be on hold for few seconds.
assistant
Sure.
user
Katherine Harris, there is no active reservation found under your name to do modifications in that.
assistant
Thank you.
user
Thank you for choosing us.
assistant