Hello.
user
Hello. How may I aid you today?
assistant
My trip got postponed, so I need to change my trip dates, can you please help me?
user
Sure, we are oblige to help you.
assistant
Thank you.
user
Can you please provide your name to check your previous reservation?
assistant
My name in previous ticket is David Jones.
user
Sorry to inform you that, there is no reservation exists with the name of David Jones.
assistant
That's not an issue, thank you for the information.
user
Thank you for approaching us, have a great day.
assistant