Hello.
user
Hello. How may I assist you?
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name to check your reservation status?
assistant
My name is Ronald Roberts.
user
Ok, please give me a moment.
assistant
Sure, take your time.
user
Sorry, there is no reservation found on your name in our records.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant