Hi.
user
Hello.
assistant
I am Kenneth Hernandez.
user
How can I assist you at this moment?
assistant
Can you please help me in changing my existing reservation?
user
Sure Kenneth Hernandez, I will help you with that.
assistant
Thank you.
user
Please wait a moment to check your reservation status.
assistant
Ok.
user
Sorry Kenneth Hernandez, no reservation has found under your name to change.
assistant
No issues, thank you for your help.
user
Thank you for choosing us, have a good day.
assistant