Hello.
user
Hello, how can I address you today?
assistant
 I am Stephen Lopez want to cancel my reservation due to prepone of my exams. Can you help me in cancelling?
user
Sure, we are here to help you.
assistant
Thank you.
user
Ok, wait for a while I will check the reservations on your name and get back to you.
assistant
Ok.
user
Thanks for waiting . There is no reservation found on your name.
assistant
Ok, thank you for your response.
user
Thanks for contacting us.
assistant