Hello.
user
Hello, how can I be at your service today?
assistant
As I am suddenly fallen sick due to bad weather I would like to cancel my recent reservation. Can you please help me with cancellation?
user
Sure, we are here to help you. Can I have your name to check your details?
assistant
Sure, my name is Carol Taylor.
user
Ok, please wait a moment. I will check and get back to you.
assistant
Sure.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Ok, not an issue. Thank you.
user
Thank you for reaching us.
assistant