Hi.
user
Hello, how can I support you today?
assistant
Owing to an emergency, my planned trip to Yosemite adventure has been cancelled. So I want you to cancel my existing reservation.
user
Sure, we are here to help you with cancellation. May I know your name?
assistant
Sure, I have a recent reservation with name Lisa Evans.
user
Sure, please be on hold.
assistant
Sure.
user
Thanks for your time, there was no reservation found on your name.
assistant
Ok, no worries at all. Thank you for your support.
user
Thank you for choosing our service.
assistant