Hi,.
user
Hello, how can I render you today?
assistant
Please, cancel my recent reservation due to sudden demise of my grand father.
user
Sure, I will help you with that.
assistant
Thank you.
user
Let me know your name to check your reservation?
assistant
Reservation is done with my name Barbara Nelson.
user
Please wait a while.
assistant
Sure.
user
Thank you for waiting.
assistant
Ok.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, thank you for quick response.
user
Thank you for reaching us.
assistant