Hello.
user
Hello, how may I aid you?
assistant
I want to cancel my ticket due to dense fog in my place.
user
Sure, may I know your name please?
assistant
Frank Jackson here.
user
Wait a while, kindly.
assistant
Sure.
user
Thank you for waiting, there is no reservation found for the user name in our data base to cancel your previous booking.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant