Hello.
user
Hello,. How can I help you today?
assistant
I need to change my previous flight ticket booking due to an emergency, can you please help me with that one?
user
Sure, can I have your name please?
assistant
Thank you and my name is Kathleen Young.
user
Ok, please wait.
assistant
Sure, I will wait for your response.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
No worries, anyways thank you for the information.
user
Thank you for reaching us.
assistant