Hi.
user
Hello, how can I assist you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
user
Sure, may I know your good name please?
assistant
Sure, my name is Gregory Davis.
user
Please give me a moment.
assistant
Ok.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
That's ok, thank you.
user
You are welcome.
assistant