Hello.
user
Hello.
assistant
My name is Christine Jones.
user
How may I help you?
assistant
Actually, I booked a ticket to PHX to attend a concert but due to bad weather, the trip is postponed.
user
Ok, would you like me to change your existing reservation?
assistant
Yes, could you help me out?
user
Yes, please hold on for a moment.
assistant
Sure, take your time.
user
Sorry, I could not find any reservation done on your name.
assistant
Thank you for your time.
user
Thank you, have a nice day.
assistant