Hello. Stephanie Carter here.
user
Hello, how may I assist you?
assistant
I need to cancel my reservation due to my planned programme got extended to other date. Can you please help me with that?
user
Sure, I will help you with that. Sorry, there is no previous reservation found on your name to cancel.
assistant
It's ok, may be I am done mistake. Thank you for your help.
user
Thank you for contacting us.
assistant