Hi.
user
Hello. How can I assist you at this moment?
assistant
Owing to an emergency, I want to cancel my reservation. Can you help me out?
user
Sure, I will help you with that. Can I have your name please to check your reservation status?
assistant
Sure, my name is Ashley Rodriguez.
user
Ok, please wait a moment.
assistant
Ok.
user
Sorry Ashley Rodriguez, no reservation has found under your name to cancel.
assistant
That's ok, thank you.
user
Thank you for choosing us, have a good day.
assistant