Hello.
user
Hello, how can I serve you today?
assistant
I want to cancel my recent reservation due to cancel of my event. Could you please help me?
user
Sure, we are here to assist you. May I know your good name please?
assistant
I am Frank Miller.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name.
assistant
No worries, thank you for the information.
user
Thank you for choosing us.
assistant