Hello.
user
Hello, how can I provide service to you?
assistant
Due to heavy rains cricket match got postponed, so I need to change my existing reservation. Can you please help me with it?
user
Sure, may I know your name to check the reservation?
assistant
My name is Edward Davis.
user
Ok, please wait I will get back to you.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
OK, no problem. Thanks for the information.
user
Thank you for contacting us.
assistant