Hello.
user
Hello. How may I help you?
assistant
I have already booked my ticket to Boston but due to an medical emergency, my trip got cancelled.
user
Ok, so would you like me to cancel your reservation?
assistant
Yes.
user
Ok, please hold on for a moment. May I know on which name the ticket was booked?
assistant
The ticket was booked on my name which is Paul Mitchell.
user
Sorry, I could not find any ticket booked with your name.
assistant
That's fine. Thank you for your time.
user
Thank you for choosing us.
assistant