Hello.
user
Hello. How can I aid you?
assistant
I want to change my existing reservation due to bad weather condition, can you please help me with that?
user
Sure, may I know the name to check for the status?
assistant
My name is Nancy Turner.
user
Please be on hold, I will get back to you in a minute.
assistant
Sure.
user
I have found your reservation, please provide me the airport codes.
assistant
My source and destination airport codes are MSP and DTW.
user
May I know the planned travel dates?
assistant
I want to fly on May 02, return on May 04.
user
Please provide me the specifications.
assistant
I want direct flight. And my return time should be afternoon.
user
Sorry, there are no flights are available for your desired intent.
assistant
Not an issue, thank you.
user
Thank you for reaching us.
assistant