Hi.
user
Hello. How can I assist you?
assistant
Anna Lopez is here. I would like to change my exiting reservation, due to postpone of my seminar. Will you please assist me in changing my existing reservation?
user
Sure, please wait a moment.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for approaching us.
assistant