Hi.
user
Hello, how can I help you today?
assistant
Can you help me in cancelling my recent reservation, as my trip is postponed?
user
Sure, Let me know your name to check your reservation?
assistant
Check under the name Anna Young.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
That's ok, thank you.
user
Thank you for choosing us.
assistant