Hi.
user
Hello.
assistant
I am Donna Garcia.
user
Nice meeting you Garcia, how may I aid you?
assistant
I would like to cancel my recent reservation due to the heavy rains, can you help me out?
user
Sure, I am here to help you with that. Please wait for a while, let me check your reservation status.
assistant
Sure, take your time.
user
Thank you for waiting, sorry we did not find reservation on your name in our database.
assistant
It's ok, no issues. Thanks for your information and time.
user
You are welcome and thank you for reaching us.
assistant