Hello.
user
Hello, how can I assist you now?
assistant
I need to cancel my reservation as I am not able to make my trip. Can you help me with that?
user
Sure, I am happy to help you with that.
assistant
Thank you for considering my request/.
user
Can I have your good name please to check your reservation status?
assistant
Sure, my name is Lisa Martinez.
user
Ok, please wait a moment.
assistant
Sure, I will wait for your response.
user
Sorry Lisa Martinez, no reservation has found under your name to cancel.
assistant
Not a problem, anyways thank you for the information.
user
Thank you for choosing us, have a good day.
assistant