Hi,.
user
Hello, how may I help you?
assistant
I want to change my existing reservation due to my exams got postponed. Can you help me with this?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name to check the reservation list?
assistant
I am Amanda Davis.
user
Please be on hold.
assistant
Ok.
user
Sorry, we did not find any reservation in your name.
assistant
Ok, not a problem. Thanks for your quick response.
user
Thank you for reaching us.
assistant