Hello.
user
Hello, how may I aid you?
assistant
I want to cancel my flight ticket that exam got cancelled due to leak of question paper, can you please cancel the ticket?
user
Can you please provide your name to check the active reservation status under your name?
assistant
My name is Edward White.
user
Sorry White, there is no active reservation under your name in our database.
assistant
Ok, no issues with that one. Thanks for your search and your valuable information.
user
Most welcome, hope you have a great day ahead.
assistant