Hello.
user
Hello. How may I assist you?
assistant
I want to cancel my reservation, because I have another important work on that dates, can you please cancel my reservation?
user
Ok, I can help you but before that I need your name to check whether your reservation is existed or not.
assistant
Sure, my name is Kevin Parker.
user
Please wait a moment, I will revert you back with status of the reservation.
assistant
Ok.
user
Kevin Parker, there is no reservation on your name to cancel it.
assistant
It's ok no problem. Thank you for your information.
user
Welcome, have a good day.
assistant