Hi.
user
Hello. How can I assist you?
assistant
I just want to cancel my previous reservation due to some personal problem, please help me with that.
user
Sure. May I know your name please?
assistant
Sure, my name is Carolyn Turner.
user
Please wait for a while.
assistant
Ok, I will be waiting.
user
Sorry to say, there is no reservation under your name.
assistant
Ok, not an issue. Thank you for checking.
user
Thank you for reaching us.
assistant
Welcome.
user