Hello.
user
Hello.
assistant
I am Mary Martinez.
user
How can I serve you for today Mary Martinez?
assistant
Owing to emergency, I need to change my existing reservation. Please help me with that.
user
I am glad to help you about that Mary Martinez.
assistant
Thank you.
user
Please wait for sometime to check the reservation status with your name.
assistant
Ok.
user
I apologise to say this Mary Martinez, there is no active reservations with your name in our booking list.
assistant
Nothing to worry. Thanks for letting me know.
user
You are welcome, thank you for reaching us.
assistant