Hello.
user
Hello, how may I help you today?
assistant
I am Sandra Williams. I want to change my existing reservation due to postpone of my exams. Can you please help me with this?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait for a moment, while I search for your reservation.
assistant
Sure.
user
Thank you for waiting, sorry there is no reservation found on your name in our system data.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching us, we hope see you again.
assistant