Hello.
user
Hello. Can you please tell me how may I assist you today?
assistant
I have reserved a ticket last month to attend a cultural festival in famous university but due to some issues it got postponed. So please help me with changing my reservation.
user
Yes, I am happy to help you today with your concern. May I know on which name you have reserved your ticket previously?
assistant
Thank you. Myself Debra Lee. I have reserved a ticket with my name itself.
user
Ok, please give me a couple of seconds to check the status.
assistant
Sure, take your time to check.
user
I am really sorry for the trouble which is caused to you, I have not found the past reservation on your name in our database to change.
assistant
Oh! It  may not be booked properly due to server issues. Anyway, thank you for your time.
user
Most welcome. Thank you for choosing our agency.
assistant
Most welcome.
user