Hello.
user
Hello, how can I best serve you?
assistant
Melissa Gonzalez here. Can you please assist me in changing my reservation?
user
Sure, that is what I am here. Please wait for a moment.
assistant
Ok.
user
Sorry to inform that there is no reservation found on your name.
assistant
It's ok. Thank you.
user
Thanks for contacting us, have a great day.
assistant