Hi, Brian Wilson here.
user
Hello. How may I assist you?
assistant
Due to heavy rainfall at my destination place, I want to cancel my recent reservation. Can you help me with this?
user
Sure, please wait a moment.
assistant
Ok, I will wait.
user
Sorry, I could't able to find a reservation under your name.
assistant
Ok, no problem. Thanks for your support.
user
Thank you for reaching us.
assistant