Hi.
user
Hello, how may I assist you today?
assistant
Can you help me to cancel my recent reservation?
user
Sure, may I know your name.
assistant
I am Katherine Young.
user
Please wait a moment.
assistant
Ok.
user
Sorry, there are no active reservation on your given name to cancel.
assistant
It's ok, thank you for checking.
user
Thank you for reaching our service.
assistant