Hi.
user
Hello.
assistant
Sarah Taylor here.
user
Yes Taylor, what can I do for you?
assistant
I am frustrated with your service because your agent has booked a ticket on wrong date, so I want to cancel my reservation.
user
Ok. Please wait a moment, let me check.
assistant
Sure, take your own time.
user
Sorry Taylor, there is no reservation found with your name.
assistant
It's ok, no issues.
user
Thank you for choosing us.
assistant
Most welcome.
user