Hi.
user
Hello. How can I help you?
assistant
I am Karen Campbell.
user
Nice to meet you  Karen Campbell.
assistant
Due to some health issue I am planning to cancel my journey, will you please help me out?
user
Sure, please wait a moment.
assistant
Ok.
user
Sorry, no reservation found on your name Karen Campbell.
assistant
Ok thank you.
user
You are welcome  Karen Campbell.
assistant