Hi, I am Katherine Harris.
user
Hello, how may I oblige you?
assistant
Owing to an emergency I need to cancel my recent reservation. Can you help me in cancellation?
user
Sure, please hold on. I will check and revert you.
assistant
Ok.
user
It's unfortunate that there is no reservation found by the name you given.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for choosing us.
assistant