Hi.
user
Hello. How may I help you today?
assistant
Can You please help me in change my reservation?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Dennis Harris.
user
Please wait a minute.
assistant
Ok.
user
Sorry to inform you that there is no active reservation found on your name to change.
assistant
Ok, thank you for information.
user
Thank you for approaching us.
assistant