Hello.
user
Hello. How may I assist you today?
assistant
I would like to cancel my reservation due to some health issues, will you please help me to cancel?
user
Sure, on which name your previous ticket has been reserved?
assistant
Sure, my name is Kathleen Hall.
user
Please wait for a while.
assistant
Sure.
user
There is no reservation found with your given name.
assistant
Not an issue, thank you.
user
Thank you.
assistant