Hello.
user
Hi, how may I help you at this moment?
assistant
I want to change my existing reservation, due to my exams has been postponed. Can you please assist me?
user
Sure, we are here to assist you. May I know your good name?
assistant
Thanks for considering my request. Sure, my name is Jason Clark.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, thanks for your service.
user
Thank you for choosing us.
assistant