Hello. Kimberly Brown here.
user
Hello. How can I assist you?
assistant
Owing to emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Ok, please wait. Sorry, no reservation found on your name to cancel.
assistant
Oh! I think the ticket was not booked due to server issue.
user
Thank you for reaching us.
assistant
Anyway, thank you for the information.
user