Hello.
user
Hello, how may I render you?
assistant
I just want to cancel my recent reservation, due to some health issues. Can you please help with cancellation?
user
Sure, may I know your name?
assistant
George Taylor is my name.
user
Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry George Taylor, no reservation is available by your name.
assistant
Ok, thanks for your information.
user
Thank you for reaching us.
assistant