Hello, I am Emma Johnson.
user
Hello, how may I support you for the day?
assistant
I need to cancel my recent reservation due to emergency, I am unable to attend my conference at New York. Can you please help me with cancellation?
user
Sure, we are here to help you. Please hold on.
assistant
Sure.
user
Thank you for your time, there is no reservation found on your name.
assistant
No worries, thank you for the information.
user
Thank you for making us to support you.
assistant