Hello, Cynthia Turner here.
user
Hello, how may I assist you today?
assistant
Owing to an emergency I had to request for this cancel reservation, Can you help me out?
user
Ok, please wait for a moment, to cancel your reservation.
assistant
Sure.
user
Thanks for waiting, no reservation found with your name to cancel the reservation.
assistant
Ok, Thank you for your service.
user
Thanks for choosing us.
assistant