Hello, I am Nancy Smith.
user
Hello, how can I assist you?
assistant
I need to cancel my recent reservation, as I am suddenly fallen sick due to bad weather. Please help me in cancelling?
user
Sure, please wait a moment.
assistant
Ok.
user
Thanks for waiting, there was no reservation found on your name.
assistant
Ok, no issues. Thank you for your assistance.
user
Not an issue, thank you.
assistant