Hi.
user
Hello, How can I aid you?
assistant
Unfortunately my grand mother was hospitalised. So I need to change my reservation. Can you help me with that?
user
Sure, I will help you with that. To proceed further, May I know your good name please?
assistant
I am Jessica Harris.
user
Ok, wait a moment.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
Ok, no Issues. Thanks for your help and support.
user
Thank you for choosing us, Have a great day.
assistant