Hello.
user
Hello, do you need any help from us?
assistant
I am Jason Davis. I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
I understand your request and will be happy to help you.
assistant
Thank you.
user
Sorry, there is no reservation matching with your name in our portal to make changes.
assistant
That's ok, thank you for your information.
user
You are welcome, have a great day.
assistant