Hi.
user
Hello. How may I assist you today?
assistant
I need to change my existing reservation as my exams got postponed some technical issues, Can you please help me with that?
user
Sure, I will help you. Please help me with your name.
assistant
Carolyn Jackson here.
user
Thank you. Please allow me a minute.
assistant
Sure.
user
Carolyn Jackson, I am really sorry to inform you that there is no reservation found on your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for understanding. Thank you for reaching us. Have a great time.
assistant