Hi.
user
Hello, how may I assist you?
assistant
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
Sure, may I know your good name please?
assistant
Patricia Young here.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there is no flight available on your requested dates.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for approaching us.
assistant