Hello.
user
Hello. How may I assist you?
assistant
Can you please change my reservation as my plan to go for trekking got postponed. Can you help me?
user
Yes, can you tell your name?
assistant
Samantha Johnson here.
user
Sorry to inform you that there is no reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant