Hello.
user
Hello, how may I aid you today?
assistant
I am Donna Parker. Owing to an emergency, I want to cancel my recent reservation.
user
Sure, I am here to help you out. Please allow me a moment.
assistant
Ok.
user
Sorry Donna Parker, there is no active reservation with your name in our reservation list.
assistant
Not an issue, thank you.
user
Thank you for reaching us.
assistant