Hello.
user
Hello.
assistant
I am Mark Edwards.
user
How can I assist you?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Ok, please wait for a while.
assistant
Ok, take your time.
user
Sorry, no reservation found on your name to cancel.
assistant
That's ok, thank you for checking.
user
Most welcome.
assistant