Hello.
user
Hello, how can I assist you?
assistant
I just want to cancel my recent reservation, as my NBA play offs match has been cancelled. Can you help me with cancelling?
user
Sure, we are here to help you. Can I have your name to track your details?
assistant
Michelle Clark is my name.
user
Ok, just wait a moment.
assistant
Sure.
user
Sorry for the inconvenience, there was no reservation found on the name Michelle Clark.
assistant
Ok, no issues. Thanks for your information.
user
Thank you for consulting us.
assistant