Hi.
user
Hello, how can I help you today?
assistant
I would like to change my flight reservation as my father is unwell, could you please help me?
user
Sure, I am here to help you.
assistant
Thank you. The reservation was done in the name of Anthony Hall.
user
May I know your name for checking your previous reservation?
assistant
My name is Anthony Hall.
user
There is no reservation found under your name to change.
assistant
Not an issue. Anyway, thank you for checking.
user
Thank you for choosing us.
assistant