Hi.
user
Hello. How can I help you?
assistant
Owing for an emergency, I have to cancel my reservation. Can you please help me out?
user
Sure, I will help you. May I know your name please to check your reservation status?
assistant
My name is Carol Mitchell.
user
Please wait a moment.
assistant
Sure.
user
Carol, no reservation has been found on your name in our database.
assistant
Not an issue, anyway thank you for the information.
user
Thank you for approaching us.
assistant