Hello.
user
Hello. How may I guide you?
assistant
I want to cancel my ticket, can you help me?
user
Sure, please wait for a moment to check your details.
assistant
Sure.
user
Meanwhile, may I know your name?
assistant
My name is Sharon Green.
user
No reservation found on your name.
assistant
It's alright, thank you for your quick response.
user
Sorry for inconvenience. Thank you for choosing us.
assistant
Welcome.
user