Hello, I am Susan Moore.
user
Hello, how can I assist you today?
assistant
Due to an emergency meeting, I want to change my reservation. Can you help me with it?
user
Sure, please hold on a moment.
assistant
Ok.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
No problem, thank you for the information.
user
Ok, thank you for reaching us.
assistant