Hi.
user
Hello, how can I assist you today?
assistant
Owing an emergence, I want to change my existing reservation. Can you help me with it?
user
Sure, we are happy to help you. May I know your name please?
assistant
My name is Samuel Carter.
user
Ok, Samuel Carter, please give me a minute.
assistant
Sure.
user
Thanks for your time, we are sorry to say that no reservation was found in our database with your name.
assistant
Ok, no issues.
user
Thanks for reaching us, we hope to serve you again.
assistant
Thanks for the help.
user