Hello.
user
Hello.
assistant
Melissa Nelson here.
user
Nelson, how may I render you?
assistant
I want to cancel my reservation due bad weather conditions at my destination location, can you please help me out with that?
user
Sure, please give me a moment to check your ticket status.
assistant
Ok, take your time.
user
Sorry, no reservation is available by your name.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you for reaching us.
assistant