Hello.
user
Hello. How may I help you?
assistant
I need to change my reservation as I am not able to make my trip. Can you help me with that?
user
Can you share your name?
assistant
Thank you for your positive response, my name is Helen Miller.
user
Sorry, there is no reservation found under your name.
assistant
Not an issue with that, anyways thank you for the information.
user
Thank you for reaching us.
assistant