Hello.
user
Hello.
assistant
Brian Hernandez here.
user
How can I be at your service?
assistant
I want to cancel my ticket due to snow storm in my place.
user
Ok, I will check for your reservation and come back to you.
assistant
Sure.
user
Sorry for the inconveniences I could not find your name in our database.
assistant
No problem, thank you.
user
Thank you for choosing our agency. Have a nice day.
assistant