Hello.
user
Hello.
assistant
I am Andrew Hill.
user
Andrew Hill, how may I aid you?
assistant
I want to cancel my recent reservation, due to sudden demise of my grand father. Can you please help me?
user
Sure, please wait for a while.
assistant
Sure, take your own time.
user
Sorry, no reservation is available by your name.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant