Hello.
user
Helllo. How can I assist you today?
assistant
I want to change my existing reservation due to heavy rainfall, can you please help me with that?
user
Ok, please mention your name to check for the reservation state.
assistant
My name is Kathleen Martin.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry, there is no flight ticket found on your name to change.
assistant
No problem, thank you.
user
Thank you for choosing our agency.
assistant