Hi.
user
Hello.
assistant
I am Stephanie King.
user
King, how may I help you?
assistant
My exam got cancelled in this week, so can you help me to cancel my reservation?
user
Sure, please hold on for a while.
assistant
Sure.
user
Sorry, no reservation found by your name.
assistant
That is fine. Thank you for your help.
user
Thank you for contacting us.
assistant