Hi, I am Donna Turner.
user
Hello, how may I address you?
assistant
Owing to an emergency, my live concert got cancelled. So I request you to cancel my existing reservation.
user
Sure, please wait for a minute so that I will revert to you with present status.
assistant
Sure.
user
There is no reservation found with your name in our data base.
assistant
Ok, not an issue. I appreciate your quality service.
user
Thanks for reaching us.
assistant