Hello,.
user
Hello. How can I aid you?
assistant
I am Robert Harris. Can you please cancel my reservation, due to sudden demise of my Grandfather?
user
Sure, please allow me a moment to check for the status.
assistant
Sure.
user
Thank you for waiting.
assistant
Ok.
user
Here, there is no active reservation have been under your name in our database to cancel it.
assistant
Ok, no issue. Thank you.
user
Thank you for reaching us.
assistant