Hello.
user
Hello. How may I aid you today?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, I will help you in cancelling, please hold on for a moment to check your reservation status.
assistant
Sure.
user
May I know your name please?
assistant
My reservation was done under the name Stephen Hill.
user
Hill, there is no any active reservation with your name in my database.
assistant
That's ok, not an issue.
user
Thank you for reaching us.
assistant
Anyways, thank you for the information.
user