Hello.
user
Hello, how may I help you today?
assistant
I am Catherine Mitchell, I want to cancel my reservation due to sudden bad weather at my place.
user
Sure, we are here to help you with cancellation. Please wait for a while.
assistant
Sure.
user
Thanks for your time, there was no reservation found on your name.
assistant
Ok, thank you for informing me.
user
Thank you for opting us.
assistant