Hi.
user
Hello.
assistant
I am Gregory Edwards.
user
How can I help you at this moment?
assistant
Owing to emergency I want to cancel my recent reservation, can you help me with that?
user
Sure, I will help you in cancelling your reservation. Please give me a moment to check your reservation status.
assistant
Sure.
user
Gregory Edwards, there is no active reservation found under your name in our database.
assistant
No problem, thank you for the information.
user
Thank you for utilising our service.
assistant