Hi.
user
Hello. How may I help you today?
assistant
 Will you please assist me to change my existing reservation as my plan to meet my friend got postponed?
user
Ok, I am here to help you with that.
assistant
Thank you.
user
May I know your name?
assistant
Debra Clark here.
user
Please wait for a minute.
assistant
Ok.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
No issue, Thank you for the information.
user
Thank you for reaching us.
assistant