Hi.
user
Hello, how can I guide you for today?
assistant
Owing to an emergency, my meeting with client got postponed, so I want you to change my existing reservation.
user
I will help you with that. May I know your name?
assistant
Sure, Katherine Williams here.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, no worries at all. Thank you for your assistance.
user
Thank you for contacting us, have a nice day.
assistant