Hello.
user
Hello. How may I aid you today?
assistant
I need to cancel my reservation due to sudden health issue, can you please help me out with that?
user
Sure, I will aid you with that. May I know your name for further process?
assistant
Thank you for accepting my request, I have reserved it on the name of Carol Jones.
user
Ok, please hold on a moment.
assistant
Sure, take your time.
user
There is no previous reservation available under your name.
assistant
Oh! I think the ticket was not booked due to server issue at that time. Anyway, thank you for the information.
user
Thank you for reaching us.
assistant