Hi.
user
Hello. How may I guide you today?
assistant
Due to the heavy rains, I am planning to change my reservation to new travel dates. Can you help me over that?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your name please?
assistant
Ok, my name is Dennis Perez.
user
I am sorry to say that there no reservation found under your name.
assistant
It's ok, thanks for checking.
user
Thank you for reaching us.
assistant