Hello.
user
Hello, how may I help you today?
assistant
I want to cancel my reservation due to heavy floods at my destination place, so please help me to cancel.
user
Sure, may I know your name please?
assistant
Sure, my name is Nancy Edwards.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry, there was no reservation found with your given name.
assistant
No problem, thanks for your support.
user
Thank you for opting us.
assistant