Hello, I am Jeffrey Williams.
user
Hello, how can I support you?
assistant
I want to change my recent reservation as my plan for an historical tour got postponed. Can you help me in changing?
user
Sure, I would be happy to help you. Please wait a moment, I will check the details and revert you.
assistant
Ok.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Its Ok. Thanks for your response.
user
Thanks for choosing us, have a nice day.
assistant