Hello.
user
Hello.
assistant
I am Donna Thomas.
user
How can I help you now?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, may I know your name please?
assistant
I have specified above.
user
Sorry Donna, there is no reservation found on your name.
assistant
That's ok, thank you for your help.
user
Thank you for approaching us.
assistant