Hi.
user
Hello, how may I help you?
assistant
As my exam got cancelled, can you help me to cancel my recent reservation?
user
Sue, I will help you. Can you please tell me your name?
assistant
Sure, my name is Catherine Mitchell.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry, there is no reservation with your name.
assistant
That's ok, thank you for the information.
user
Thank you for reaching us, have a great day.
assistant