Hello.
user
Hello, how can I assist you?
assistant
I am Matthew Edwards. Owing to an emergency, I want to change an existing reservation.
user
Ok.
assistant
Could you help me in changing the reservation?
user
Sure, we are here to help you. Please wait a moment, I will check your details and revert to you.
assistant
Sure.
user
Sorry Matthew Edwards, there is no active reservation on your name to do modification.
assistant
Not an issue. Thank you.
user
Thank you for choosing us.
assistant