Hello.
user
Hello, How can I assist you?
assistant
Owing to an emergency I had to request for this cancellation, can you please help m to cancel my recent reservation?
user
Sure, May I know your name?
assistant
Joseph Hill is my name.
user
Sorry, No reservation found on your name.
assistant
That's not a problem. Thanks for your information.
user
Thank you for availing us.
assistant