Hi,.
user
Hello, how may I aid you?
assistant
Please change my existing reservation owing to an emergency.
user
Sure, could you please provide your name to check your reservation status?
assistant
I am Donald Collins.
user
Ok, please hold on for a moment I will check your complete details and proceed further.
assistant
Sure.
user
Sorry to say, there is no reservation on your name in my database.
assistant
Thanks.
user
Thank you for reaching us, have a nice day.
assistant