Hi.
user
Hello, How can I assist you at this moment?
assistant
Can you please cancel my ticket? Because holiday trip with my friends was cancelled.
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your name to move ahead?
assistant
I am Edward Nelson.
user
Ok, please be on hold.
assistant
Sure.
user
Thanks for waiting.
assistant
Ok.
user
Sorry to say you that, there is no active reservation under your name.
assistant
Thank you for your information.
user
Thank you for your presence.
assistant