Hello.
user
Hello.
assistant
I am Helen Lee.
user
How may I help you?
assistant
I am planning to visit Grand canyon adventure in New York, but due to an emergency work I could not visit the adventure.
user
Ok.
assistant
Could you please assist me in cancellation?
user
Sure, I will help you. Please, wait a minute.
assistant
Sure.
user
Thanks for waiting. I am sorry to inform you that, there is no reservation found on your name to proceed for cancellation.
assistant
Ok, no issues at all. Thank you for your help.
user
Thank you for approaching us.
assistant