Hi.
user
 Hello.
assistant
Jacob Turner this side.
user
How may I aid you?
assistant
I was very much dissatisfied with your agency services, can you cancel my existing reservation?
user
Sure, I am here to help you with that.
assistant
Ok, please be quick with checking. Ok, thank you.
user
May I know the month of booking?
assistant
I booked it in the month of March but my journey was booked in the month of June.
user
But sorry, we couldn't found any flight reservation under your name in our database.
assistant
How can that be possible, I lost my refund which I was expecting after cancelling.
user
Sorry, but for your confirmation I will recheck once again for you.
assistant
Ok, please check soon.
user
We are sorry, we didn't find any reservation.
assistant
Ok, that's sad to here from you.
user
Sorry, we will help you further if you need any information from us.
assistant
You are most welcome.
user
Thank you for reaching us.
assistant
Thank you for assisting me.
user