Hello. My name is Richard Rodriguez.
user
Hello, how can I assist you today?
assistant
Actually, I booked a ticket to NYC to attend a concert but due to climatic conditions, I want to cancel my trip. Could you help me in cancelling the reservation?
user
Ok Richard Rodriguez, can you wait for a moment, while I check the reservations?
assistant
Sure, take your time.
user
Thank you. Richard Rodriguez, as we have checked the records. There is no reservation done on your name.
assistant
That's ok. Thank you for your time.
user
Thank you for approaching our agency.
assistant