Hi.
user
Hello, how may I help you?
assistant
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
Sure, may I know your name?
assistant
My name is Karen Allen.
user
Sure, please wait for a while, I will check the reservation list and revert to you.
assistant
Sure.
user
we are sorry to inform you that, there is no reservation found with your name.
assistant
Ok, no problem. Thanks for your information.
user
Thanks for reaching us.
assistant