Hi, I am Robert Taylor.
user
Hello, how may I aid you?
assistant
Owing to an emergency, my planned trip to Yosemite adventure got cancelled. So I want to cancel my existing reservation.
user
Sure, we are here to assist you. Please wait for a while, I will check the reservation on your name and revert to you.
assistant
Sure.
user
Thank you for being patient, we did not find any reservation on your name.
assistant
Ok, not an issue. Thank you for your assistance.
user
Thank you for choosing us.
assistant