Hello.
user
Hello. How can I assist you?
assistant
Due to bad weather at my source, I want to cancel my recent reservation. Can you please cancel my reservation?
user
Ok, may I know your good name?
assistant
Sure, please check the reservation on the name of William King.
user
 Please wait I will revert you in a moment.
assistant
Sure, I will wait.
user
 Sorry to inform you that no reservation was found on your name in our data base.
assistant
Ok, Thank you for your service.
user
 Thank you for availing us.
assistant