Hi.
user
Hello, how may I help you today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, may I know your name please?
assistant
Myself Brandon Baker.
user
Ok, please wait for a moment.
assistant
Sure, I will wait for your response.
user
Sorry Baker, there is no reservation found as per your name to cancel it.
assistant
No problem, thanks for checking.
user
You are welcome.
assistant