Hello.
user
Hello.
assistant
My name is Margaret Nelson.
user
How may I help you?
assistant
Actually I booked a ticket to attend a football match, but due to bad weather the match is postponed. Could you help me in changing the reservation?
user
Sure, please wait for a minute to check your past reservation. No reservation found on your name in my database.
assistant
That's ok.
user
Sorry for inconvenience.
assistant
Thank you for your time.
user
You are welcome.
assistant