Hello.
user
Hello. What help do you need from us?
assistant
I want to cancel my recent booking due to family issues that I am unable to travel the trip which I have planned. Can you please cancel my recent booking?
user
Sure, I am happy to help you.
assistant
Thank you.
user
I need some information to check your reservation, can you please tell me your name?
assistant
Sure, I have done my previous booking on my name Jason Wilson.
user
Ok, please allow me a few seconds to check your reservation.
assistant
Sure, take your own time.
user
Sorry Jason, I didn't found any reservation on your name to cancel. I think it might  not confirmed before.
assistant
Ok, that's fine, no issues with that one.
user
Ok, thank you for choosing us and hope you will reach us in future.
assistant
Thank you for your great service and immediate response in helping.
user
It's my pleasure.
assistant