Hello.
user
Hello, how may I help you today?
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name?
assistant
My name is Timothy Lewis.
user
Please wait a second. I will check the update.
assistant
Sure, take your time.
user
I did not found any reservation on your name to change.
assistant
That's ok, thank you for your information.
user
Thank you for opting us.
assistant