Hi.
user
Hello. How can I assist you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you help me out?
user
Sure, I am glad to help you. May I know your name?
assistant
Sure, my name is Jerry Mitchell.
user
Jerry, let me check your reservation status.
assistant
Ok.
user
Jerry, I did not find any reservation under your name in our database.
assistant
That's ok, thank you.
user
You are welcome and thank you for contacting us.
assistant