Hello.
user
Hello.
assistant
My name is  Debra Martinez.
user
What kind of service that you are looking for?
assistant
Actually, I booked a ticket to NYC for a concert but due to bad weather, my trip is postponed. Could you help me out?
user
Yes, I can help you with that. Please hold on for a moment so that I can check the details for your existing reservation.
assistant
Sure, take your time.
user
Sorry, I could not flight any reservation done with your name.
assistant
That's fine. Thank you for your time.
user
Thank you, have a good day.
assistant