Hi.
user
Hello.
assistant
I am Gregory Garcia.
user
Gregory, how can I help you?
assistant
I am unable to travel at this moment, because of my health issues, so can you help me for cancelling my recent reservation?
user
Ok, please wait for a moment.
assistant
Ok, I will wait for your reply.
user
Sorry, no reservation found under your name.
assistant
Oh! It's ok no problem, thank you for your services.
user
Thank you for choosing us.
assistant