Hello.
user
Hello. How may I help you?
assistant
Myself Robert Turner.
user
Ok.
assistant
I want to cancel my reservation because my friend is in hospital I need to look after him.
user
Sure, wait a moment. Let me check.
assistant
Ok.
user
Sorry, no reservation found with your name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant