Hello. I am Sandra Williams.
user
Hello, how can I help you today?
assistant
Owing an emergency, I want to cancel my recent reservation, due to some health issue. Can you please help me out?
user
Sure, I am here to help you with that reservation cancel.
assistant
Thank you.
user
Please hold for a moment, let me check your previous reservation status.
assistant
Sure, I will wait for your information.
user
Thank you for waiting. There is no active reservation found with your name in our database to cancel it.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant