Hello.
user
Hello, how can I help you at this moment?
assistant
I want to change my existing reservation due to some personal problems. Can you help me?
user
Sure, I am mirthful to help you with this.
assistant
Thank you.
user
May I know your name please?
assistant
Yes, I am Paul Taylor.
user
Please hold for a moment, let me check your previous reservation status.
assistant
Sure.
user
Thank you for waiting, but I am sorry to tell you that, there is no active reservation found with your name in our database to change it.
assistant
Ok, not an problem. Thank you for your information.
user
Thank you for approaching our agency, have a nice day.
assistant