Hello.
user
Hello. What service do you need from us?
assistant
Actually want to cancel recent reservation due to an emergency. Can you help me?
user
Ok, can you please provide me your name to check the ticket status?
assistant
Sure, I am Dennis Allen.
user
Ok, please give me a minute.
assistant
Ok.
user
Sorry for the trouble, there is no reservation found with your name in our database.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant