Hello.
user
Hello. How can I assist you today?
assistant
I am trying to cancel my previous ticket which is booked in the last week but I am not getting the confirmation. Can you please help me to cancel the ticket?
user
Sure, will you please mention your name for checking the reservation?
assistant
Thank you. My name is Carol Miller.
user
Please give me a moment.
assistant
Ok, take your own time.
user
Thanks for waiting, there is no reservation found under your name.
assistant
It's ok, thank you for checking the ticket status.
user
Welcome, have a great day.
assistant