Hi, my name is Linda Allen.
user
Hi. How can I help you?
assistant
 I want to cancel my reservation which I booked previously, so please can you help me?
user
Sure, just a second please.
assistant
Please can you tell me whether there is any cancellation charge?
user
I am sorry Linda Allen, I cannot find any reservation on your name. It cost you 150.
assistant
That's fine, thank you.
user
Thank you.
assistant