Hi.
user
Hello, how may I benefit you?
assistant
I need to change my existing reservation, Can you please help me with that?
user
Sure, let me check the status and revert you. May I know your name to check?
assistant
My name is James Young.
user
We could not find any reservation by this name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for approaching us.
assistant