Hello.
user
Hello, how may I help you today?
assistant
I am Gregory Allen. My exams got postponed so I need to change my existing reservation, Can you please help me with that?
user
Sure, I will help you with that. Please wait for a moment, while I check for the reservation.
assistant
Sure.
user
Thank you for waiting, sorry there is no reservation found on your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for the information.
assistant