Hello, Kathleen Edwards here.
user
Hello, what can I do for you today?
assistant
Due to personal reasons I need to cancel my flight ticket. Please help me out.
user
Sure, please wait for a while.
assistant
Ok, I will be here for you.
user
Sorry, there is no reservation found on your name.
assistant
Thant's fine, thanks for the help.
user
Thank you.
assistant