Hello. I'm Samuel Taylor.
user
Hello, how can I assist you today?
assistant
I want to do some changes in my existing reservation because I did not get the concert tickets, so planning to travel on another date, can you please help me?
user
Sure, can you please help me with the codes of the airport, where you planned to catch the flight and land.
assistant
I want to travel from IAD to MSP.
user
Can you please share on what dates you are willing to travel?
assistant
I want to fly on 11/14 and 11/16.
user
Please give me a moment, I will look for the best service on this route.
assistant
I want to have a 1 connecting flight. Ok.
user
There is a flight available with UA airlines providing the service on this route according to your given dates, shall I proceed your booking with this flight?
assistant
Yes, book the ticket on my name.
user
Your booking is confirmed, flight number is 1020.
assistant
Thank you for your quick response.
user
You are welcome. Have a safe journey.
assistant