Hello.
user
Hello, how may I assist you?
assistant
I would like to cancel my reservation due to some health issues, can you please help me with that?
user
Sure, we are glad to help you. Please let me know your good name.
assistant
Thank you. Myself Angela Nelson.
user
Sorry, we did not find any active reservation on your name in our records.
assistant
Ok, no problem. Thank you for checking out.
user
Thank you for choosing us.
assistant