Hi, I am Rachel Lee.
user
Hello, how may I aid you at this moment from my end?
assistant
Owing an emergency want to change my reservation, so can you help me with it please?
user
Sure Lee, I am here to solve your problem. Please allow me a moment to check the reservation status on your name in our reservation portal.
assistant
Sure, take your time.
user
Sorry Rachel Lee, there is no active reservation found on your name in our reservation list.
assistant
Ok, no problem. Thank you for the information.
user
Ok, thank you for reaching us. Have a great day.
assistant