Hi, myself Christine Moore.
user
Hello. Christine Moore, how can I aid you at this moment?
assistant
I want to cancel my flight reservation as I am unwell. Please do that for me.
user
Sure, I am here to help you. Please be on hold for a moment.
assistant
Sure.
user
I have searched the database with your name but I couldn't find any active reservation with your details.
assistant
That's fine, thank you for checking.
user
Thank you for utilising our service.
assistant