Hi, is this Google booking agency?
user
Yes, welcome to Google booking agency. How may I aid you?
assistant
 Me and my friends have planned a trip in this winter season and they reserved our ticket's , but, due to my semester exams I am unable to go with them, can you cancel my ticket?
user
Definitely, may I know on which name you booked the ticket?
assistant
It is booked on Michael Nelson name.
user
Ok, wait for a while.
assistant
Sure.
user
There is no reservation found on your name, may be you did not book the ticket properly.
assistant
I think so, ok, no problem. Thank you for searching and quick help in finding.
user
It's my pleasure, thank you for consulting us.
assistant
Thank you.
user