Hello.
user
Hello. How may I aid you today?
assistant
I want to change my existing reservation due to postpone of my event. Could you please help me?
user
Sure, I'll try to help you in changing an existing reservation. I need some basic information to check your ticket details, can you please tell me your full name?
assistant
I am Jacob Thompson.
user
Ok, please wait a minute I will get back to you with the present status.
assistant
Sure.
user
Thank you for waiting, I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
No worries, thank you for the information.
user
Thank you for availing us.
assistant