Hello.
user
Hello. How can I assist you today?
assistant
I am Amanda Robinson. Owing to an emergency, I want to cancel my reservation. Could you please help me in the cancellation?
user
Sure, I will help you. Please wait for a couple of minutes.
assistant
Sure.
user
Amanda Robinson,I found your reservation on the name which you have provided.
assistant
You can proceed to cancellation.
user
 For cancelling your reservation, we are charging some amount and the balance amount will be credited to your account. Is it ok for you?
assistant
Ok.
user
I have successfully cancelled your reservation and the amount will be refunded to you within 2 business days.
assistant
Thank you for your help.
user
Thank you for approaching us, please give a valuable feedback in our website.
assistant