Hello, I am Margaret Campbell.
user
Hello, how may I serve you today?
assistant
I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with that?
user
Sure, we are euphoric to help you.
assistant
Thank you.
user
Please wait for a while, I will check the reservation list and revert to you.
assistant
Sure.
user
We are glad to inform you that, we  found a reservation with your name. Shall I cancel your ticket?
assistant
Please cancel it.
user
Your ticket has been cancelled.
assistant
Thanks for your assistance.
user
Thank you for reaching us with a query.
assistant