Hello.
user
Hello. How can I aid you today?
assistant
Due to some urgent client meeting, I am willing to cancelling the reservation. Can you please help me for this?
user
Sure, I will help you with that. May I know your name for further process?
assistant
Myself William Baker.
user
Ok, please hold on a moment.
assistant
Sure, I will wait for your response.
user
There is no previous reservation available under your name.
assistant
Not a big deal, anyway thank you very much for your service.
user
Thank you for reaching us.
assistant