Hello.
user
Hello. How can I help you?
assistant
I want to cancel my recent reservation due to some family problems. Can you please help me with this?
user
Sure, I can do that for you. May I know your name?
assistant
Sure, I am Paul Lee.
user
Thank you. Please wait for a while. I will check your reservation status and get back to you.
assistant
Sure.
user
Sorry to inform you that there is no reservation found under your name in our database.
assistant
Ok, no problem. Thank you for checking.
user
You are most welcome and thank you for contacting us.
assistant