Hi.
user
Hello, how can I help you today.
assistant
I want to change my existing reservation due to my official work is postponed. Can you help me for this one?
user
Sure, I will help you. May I know your name?
assistant
Sure, Virginia Lee here.
user
Please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
No issues, thank you for the information.
user
Thanks for availing us.
assistant