Hello.
user
Hello, how may I be at your service today?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
May I know your name please to check the status of your reservation?
assistant
My reservation was done under the name William Evans.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure, take your time.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant