Hi,.
user
Hello, how can I help you?
assistant
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me with that?
user
Sure, please provide me your name?
assistant
Thank you, I am Emily Moore.
user
Please wait a minute.
assistant
Sure, I will wait.
user
There is no reservation with your name.
assistant
Ok, not a problem. Thanks for your help.
user
Thank you for reaching us.
assistant