Hi, I am Charles Collins.
user
Hello, how can I assist you?
assistant
My holiday trip has cancelled due to an emergency, can you please cancel my reservation?
user
Sure, please wait a minutes, let me check and revert you.
assistant
Ok.
user
Thanks for waiting, there is no reservation with your name.
assistant
Ok, no problem.
user
Thank you, for reaching us.
assistant
Thank you for giving information.
user