Hello.
user
Hello. How may I help you?
assistant
I am Laura Thomas. I want to cancel my flight ticket, due to some problems I am unable to travel those dates so can you please help me with that?
user
Sure, I will help you.
assistant
Thank you.
user
Laura, no reservation has been found on your name in our database.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for approaching us.
assistant