Hello.
user
Hello. How can I assist you today?
assistant
Can you please check my previous ticket status? I need to cancel the ticket because I am unable to travel on the dates when I have reserved the ticket due to some important work.
user
Sure, may I know your name to check for the previous reservation?
assistant
Thank you for considering my request. My name is Barbara Moore.
user
Please allow me a moment.
assistant
Ok, I can wait for your response.
user
Barbara, there is no reservation found under your name.
assistant
Oh! It is sad to hear from your end. Anyways thank you for checking my ticket status.
user
Thank you for reaching us, have a great day.
assistant
You are most welcome.
user