Hello.
user
Hello, how may I assist you?
assistant
I want to change an existing reservation, so please help me in changing the reservation.
user
Sure, may I know your good name please?
assistant
Myself Benjamin Thompson.
user
Please wait for a moment.
assistant
Ok.
user
Sorry, there is no reservation found on your name in our database to change.
assistant
Not an issue. Thank you.
user
Thank you for approaching us.
assistant