Hello.
user
Hello, how can I assist you?
assistant
Owing to an emergency, I request for this cancellation.
user
Sure, may I know your name?
assistant
My name is Helen Scott.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry, there was no reservation found in your name.
assistant
Ok, no issues. Thank you.
user
Thank you for choosing us.
assistant