Hello.
user
Hello. How may I help you?
assistant
I would like to cancel my recent reservation, can you please assist me in cancellation?
user
Can I have your name?
assistant
Matthew Allen.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, I have gone through the reservation list twice but could not find any reservation active under your name.
assistant
Ok, no worries at all. Thank you.
user
Thanks for reaching us.
assistant