Hello.
user
Hello, how can I aid you?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
user
Sure, to cancel your reservation may I know your name?
assistant
Sure, my name is Scott Thomas.
user
We found a reservation with your name. Your ticket has been cancelled.
assistant
Thanks for your service.
user
Thank you for opting us, have a good day.
assistant