Hello.
user
Hello, how may I serve your best today?
assistant
I want to cancel my reservation, can you please help me to cancel it?
user
Sure, please share me your good name.
assistant
My name is Carol Anderson.
user
Please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your good name.
assistant
Ok, not a problem. Thank you.
user
Thank you for reaching us.
assistant