Hi.
user
Hello, how may I help you?
assistant
I want to cancel my reservation, can you help me in that?
user
Sure, may I know your name please?
assistant
I am Amanda Wright.
user
Please wait.
assistant
Ok.
user
Sorry to inform you that there is no active reservation found with your name in our records.
assistant
That's ok, thank you.
user
Most welcome.
assistant