Hi.
user
Hello, how may I help you today?
assistant
Could you please help me to change an existing reservation as my trip got postpone due to bad weather conditions?
user
Sure, may I know your name please?
assistant
I am Kimberly Edwards.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there was no reservation found with your given name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for opting us.
assistant