Hello.
user
Hello. How can I help you?
assistant
I am unable to go for the trip because my father is facing some health issues, so I should take care of him. I need to cancel my ticket. Can you help me?
user
Sure, may I know your good name please?
assistant
My name is Dorothy Johnson.
user
Please be on hold. There is no reservation found active on your name, Johnson.
assistant
It's ok, thank you for searching.
user
Thank you for choosing us.
assistant