Hi.
user
Hello, how may I assist you?
assistant
I want to cancel my reservation, can you help me in that?
user
Sure, may I know your good name please?
assistant
I am John Williams.
user
Please wait for a moment.
assistant
Ok.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
That's ok, thank you.
user
Thank you for approaching us.
assistant