Hello.
user
Hello. May I know how best I can help you today?
assistant
I want to cancel my recent reservation, can you please help me with this?
user
Sure, I am glad to help you with the ticket cancellation.
assistant
I am Raymond Smith.
user
 I need some basic information to check your ticket details, can you please tell me your full name?
assistant
I have already mentioned above.
user
Sorry for the inconvenience, please wait a moment I'll check the reservation list.
assistant
No problem, thank you.
user
Thank you for waiting, I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
It's ok, thank you.
user
Thank you for approaching us.
assistant