Hello,.
user
Hello, may I know your name?
assistant
My name is Anna Lewis.
user
Anna, how can I serve you today?
assistant
I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you please help me out?
user
Ok, we will surely help you out. Please give me sometime to check your details in our database.
assistant
Sure.
user
Anna, we didn't found reservation under your name to cancel.
assistant
Ok, no issue. Thank you for your information.
user
Thank you for contacting us.
assistant