Hello.
user
Hello. How may I help you?
assistant
Myself Emily Jackson. I need to cancel my recent reservation, as my  planned trip with my friends got cancelled. Can you please  help me out?
user
Please wait for a moment.
assistant
Sure, I will wait.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
Not a problem, anyway thank you for the information.
user
Thank you for reaching us.
assistant
Thank you for your service.
user