Hello.
user
Hello, how may I aid you?
assistant
I want to change my existing reservation. Could you help me with that?
user
Sure, I can help you. May I know your name to check your ticket status in our database?
assistant
Betty Collins here.
user
Please wait for a moment Betty Collins.
assistant
Ok.
user
Sorry, no reservation is available by your name.
assistant
That's ok, no problem. Thank you.
user
Thank you for reaching us.
assistant