Hello.
user
Hello. Can you please let me know how may I aid you today?
assistant
Actually my Hockey competition is postponed, so that I want to cancel my recent reservation. Can you help me?
user
Sure, I am happy to aid you with the ticket cancellation. May I know your good name please?
assistant
Thank you for accepting my request. I am Karen Evans.
user
Ok, can you please allow me sometime to check your ticket status?
assistant
Sure, take your own time.
user
Sorry to tell you that, I have not found any active reservation with your name in our database to cancel the ticket.
assistant
That's fine, no problem. Thank you for your information.
user
You are welcome. Thank you for consulting us.
assistant