Hello,.
user
Hello, how can I aid you today?
assistant
I want to cancel my reservation, due to the heavy rainfall from a couple of days. Can you aid me with that?
user
Sure, we are here to help you with cancellation.
assistant
Thank you.
user
Kindly mention your name.
assistant
I am Richard Jackson.
user
Ok, please wait.
assistant
Sure.
user
Thanks for your time, there was no reservation found on your name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for availing us.
assistant