Hello.
user
Hello, how can I assist you?
assistant
I want to cancel my reservation due to postpone of my document verification. Can you please help me out?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name?
assistant
I am Sharon Thomas.
user
Thank you for providing your name. Please wait a moment.
assistant
Sure, I will wait for your response.
user
Thanks for waiting. Sorry, there was no reservation found based on your name.
assistant
Ok, not a problem. Thank you for your quick response.
user
Thank you for choosing us.
assistant