Hello.
user
Hello, how may I aid you?
assistant
I am Ashley Rodriguez.
user
Nice to meet you Ashley.
assistant
I would like to cancel my reservation due to my planned programme got cancelled. Will you please help me with that?
user
Sure, hold on for a moment please.
assistant
Ok, take your time.
user
Sorry to say this, there are no reservations under your name.
assistant
Oh! May be I am wrong. Anyway, thank you for your time.
user
Thank you for reaching us.
assistant
Most welcome.
user