Hello.
user
Hello. How may I aid you?
assistant
I am Brenda Garcia, want to cancel my recent reservation due to some personal problem. Please help me out with that.
user
Sure, please give me a moment to check your ticket status.
assistant
Ok, take your time.
user
Sorry, no reservation is available by your name.
assistant
It's ok, thank you for your help.
user
Thank you for choosing us.
assistant