Hello,.
user
Hello,.
assistant
I am Emily Young.
user
How can I aid you?
assistant
I just want to cancel my reservation, due to sudden demise of my grandfather. Can you please help me out?
user
Sure, please be on hold.
assistant
Sure.
user
Thanks for holding on, we found a reservation on your name and it has been cancelled successfully.
assistant
Thank you for cancelling my reservation.
user
Thanks for approaching us, hope to serve you again.
assistant