Hello.
user
Hello. How may I help you?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me with this?
user
Yes, can you tell me your name?
assistant
Sure, my name is Emma Smith.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Ok, not an issue. Thank you for checking.
user
Thank you for contacting us.
assistant