Hi.
user
Hello. How can I help you?
assistant
I am Benjamin Johnson. Can you cancel my flight ticket reservation? As my football match is being postponed due to bad weather in New York.
user
Sure, just a moment please?
assistant
Ok, I will be waiting.
user
I am sorry no reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant