Hello.
user
Hello, how can I help you?
assistant
I need you to cancel my recent flight ticket, please help me.
user
Sure, I can help you with that. May I know your good name please?
assistant
My name is James Parker.
user
Ok, please wait for a while.
assistant
Sure, I will wait.
user
James Parker, there is no active reservation found under your name to do cancellation.
assistant
That's ok. Thank you.
user
Thank you for choosing us.
assistant