Hi.
user
Hello. How may I assist you now?
assistant
I need to modify my reservation as my exams got modified due to bad weather conditions. Can you please help me with that?
user
Sure, I can help you with that.
assistant
Thank you.
user
Please wait a moment to check your previous reservation. Can I know your name please?
assistant
Sure, I will wait and my name is Jacob Johnson.
user
We regret to inform you that there is no reservation found on your name in our records.
assistant
Not an issue with that, anyways thank you for the information.
user
Thank you for reaching us, have a great day.
assistant