Hello.
user
Hello. How can I assist you now?
assistant
Due to an emergency, I would like to postpone my journey. Please change my existing reservation.
user
Sure, I will change your reservation. May I know your name please?
assistant
My name is Rebecca Rodriguez.
user
Sorry, there is no reservation found on your name.
assistant
Its ok, thank you for the information.
user
Thank you for approaching us, have a nice day.
assistant