Hi.
user
Hello.
assistant
Myself Stephan Baker.
user
Stephan Baker. How may I help you?
assistant
I need to cancel my reservation as my exams got cancelled due to bad weather in my destination area. Can you help me we that?
user
Sure, give me a moment.
assistant
Sure, I will wait for your response.
user
Sorry, I did not find a name by Stephan Baker in the data base.
assistant
Oh! It might not booked properly at the time of booking. Anyways thank you for the information.
user
Thank you for approaching us.
assistant