Hi.
user
Hello, how may I help you?
assistant
Please help me to change my existing reservation as my trip got postponed due to bad weather conditions.
user
Sure, may I know your name?
assistant
I am Joshua Harris.
user
Wait a minute.
assistant
Sure.
user
Sorry, there was no reservation found on your name.
assistant
That's ok, no problem. Thank you.
user
Thank you for reaching us.
assistant