Hello,.
user
Hello, Do you need any help from us?
assistant
 I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me with that?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name?
assistant
I am Nicholas Hernandez.
user
Please wait a minute.
assistant
Sure.
user
Thanks for waiting.
assistant
My pleasure.
user
There is no reservation found on your name.
assistant
Ok, no issues. Thanks for the information.
user
Thanks for reaching us.
assistant