Hi, I am Betty Hernandez.
user
Hello, how may I help you today?
assistant
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by floods. Can you help me with the cancellation?
user
Sure, please wait for a moment.
assistant
Ok.
user
Thanks for waiting, no reservation found with your name to cancel.
assistant
Ok, no issues. Thanks for your kind service.
user
Thanks for approaching us.
assistant