Hello.
user
 Hello, How exactly I can serve you the best today?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Let me know your name to check your reservation?
assistant
I am Raymond Lopez.
user
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Not an issue, thank you for the information.
user
Thank you for reaching us.
assistant