Hello.
user
Hello, how may I aid you today?
assistant
I would like to change my reservation as I got hospitalised, can you please help me out?
user
Sure, please provide your good name.
assistant
Please find the reservation on the name Alexander Hernandez.
user
Please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok no problem, thank you for your services.
user
Thank you for opting us.
assistant