Hello.
user
Hello, how may I help you?
assistant
Can you please help me to cancel my existing reservation?
user
Sure, I am here to help you for this. May I know your name please?
assistant
Thank you. My name is Nicole Perez.
user
Please wait for a while.
assistant
Ok, take your time.
user
Sorry for inconvenience, no reservation is found under your name to cancel.
assistant
It's ok, not an issue with that. Anyways thank you for your time.
user
Thank you very much for approaching our agency.
assistant