Hello.
user
Hello, How can I respond to your request?
assistant
Can you help me to cancel my reservation?
user
Sure, I can cancel your reservation right now. Before that I need to know your good name please?
assistant
I am Sharon Hall.
user
Please stay online, I will check the previous list and revert to you.
assistant
Sure.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
No problem, thank you for checking.
user
Thanks for approaching us, wish you a great day.
assistant