Hello.
user
Hello. How could I serve you the best today?
assistant
Can you please cancel my  reservation, due to sudden demise of my Grandfather?
user
Sure, may I know your name please?
assistant
My name is Laura Perez.
user
Please wait for a while.
assistant
Sure.
user
We did not find any reservation on your given name.
assistant
Ok, no issue.
user
Thank you for choosing us.
assistant
Thank you.
user