Hi. Rachel Evans here.
user
Hello, how may I assist you?
assistant
Due to bad weather my baseball match got postponed in Chicago. So could you do some changes in my flight reservation.
user
Sure, I will help you out.
assistant
Ok.
user
Please wait a moment, let check your previous reservation details.
assistant
Sure.
user
Sorry Evans, no reservation found on your name.
assistant
Ok, that's not a problem. Thank you.
user
Thank you for reaching us.
assistant