Hello.
user
Hello.
assistant
I am Shirley Hill.
user
How may I assist you?
assistant
Owing to an emergency, I want to cancel my reservation, could you help me in the cancellation?
user
Sure, please wait a moment.
assistant
Sure.
user
We have found a reservation on your name, shall I cancel it?
assistant
You can proceed to cancellation.
user
Your reservation was cancelled.
assistant
Thank you for your help.
user
Thank you.
assistant