Hi.
user
Hello. How may I assist you?
assistant
I am Nicole Garcia. I planned to go Chicago last week.Due to the hurricane at that place, I don't want to go to there. Will you please help me in cancellation of my ticket?
user
That's so sad. Sure, give me a moment.
assistant
Sure.
user
Sorry to say that there is no reservation found on your name. Thank you for reaching us.
assistant
That's ok, thank you for your quick response.
user