Hello.
user
Hello.
assistant
I am Alexander Perez.
user
How may I assist you?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed to some other date.
user
Sure, I am here to help you with that.
assistant
Thank you.
user
Wait a moment please. Alexander Perez, we regret to inform you that there is no reservation found on your name in our records.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant