Hi.
user
Hello, how may I help you?
assistant
I am planning to change my reservation, can you help me in that?
user
Sure, I am here to help you. May I know your name to check with the reservation status?
assistant
I am Andrew Lewis.
user
Please wait a moment.
assistant
Ok.
user
Thank you for waiting. Andrew Lewis, regret to inform that there is no active reservation found under your name to amend.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant