Hello.
user
Hello, how may I help you?
assistant
I want to change my existing reservation due to bad weather condition, can you please help me with that?
user
Sure, may I know your name?
assistant
My name is Karen Lewis.
user
Thank you. I will check your reservation status and let me know.
assistant
Ok.
user
Sorry, there is no reservation found under your name in our database.
assistant
Not an issue, thank you.
user
You are welcome and thank you for choosing us.
assistant