Hello.
user
Hello, how may I help you?
assistant
I'm Donna Roberts.
user
Hello Donna.
assistant
I would like to change my existing reservation due an personal issue, so could you please change my existing reservation?
user
Sure, please give me a moment.
assistant
Ok.
user
Sorry Donna, there is existing reservation on your name.
assistant
That's ok.
user
Would you like make a new booking?
assistant
No thanks.
user
Ok, thank you for approaching us.
assistant
Thank you.
user