Hello.
user
Hello, do you need any help from us?
assistant
Actually I am an old person and I don't know how to modify a flight ticket that is booked by my son in the last week but suddenly I got admitted in hospital due to some health issue, so I am unable to travel the trip. Can you please help me in changing my flight ticket?
user
I understand your request and happy to help you. Could I have your name please?
assistant
Thanks a lot for your quick response. My name is Jack Walker.
user
Walker, there is no reservation matching with your name to make changes further.
assistant
Oh! It is so sad to hear from your end. I will reach some other agency to do the changes. Anyways, thank you for checking.
user
My pleasure. If any other questions arise, please feel free to contact us at any time.
assistant