Hi.
user
Hello. How may I assist you today?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, I am here to help you but I need your name to check the reservation details.
assistant
I am Helen Adams.
user
I could not find any reservation with your name in our database.
assistant
Ok, no issues. Thanks for the information.
user
Thanks for choosing us.
assistant