Hello.
user
Hello. How can I assist you at this moment?
assistant
I am Daniel Phillips want to cancel my reservation due to heavy snow storm. Can you help me in cancelling?
user
Sure Daniel, I am happy to help you with that.
assistant
Thank you.
user
Please wait a moment to check your reservation status.
assistant
 Ok.
user
Sorry Daniel Phillips, no reservation has found under your name to cancel.
assistant
 Not a problem, thank you for your help.
user
Thank you for choosing us, have a good day.
assistant