Hello.
user
Hello.
assistant
I am Kenneth Taylor.
user
How can I assist you today?
assistant
I want to cancel my reservation, can you assist me?
user
Sure, I can help you with that. Please wait for a while.
assistant
Sure.
user
Kenneth Taylor, there is no reservation found under your name to do cancellation.
assistant
Ok, no problem. Thank you.
user
Thank you for choosing us, have a nice day.
assistant