Hi.
user
Hello, how may I assist you today?
assistant
Can you help me in cancelling my recent reservation, as my exam is postponed?
user
Sure, I am here to help you.
assistant
Ok.
user
May I know your name please?
assistant
I am Gregory Rodriguez.
user
Please wait for a while.
assistant
Sure.
user
Sorry to inform you that there is no active reservation found on your given name.
assistant
That's ok, thank you.
user
Thanks for contacting us.
assistant