Hello.
user
Hello. How may I aid you?
assistant
My name is Anthony Smith. Due to heavy rainfall at my place, I couldn't travel to New York. Can you please cancel my reservation?
user
Sure, I am here to help you out. Ok, please wait for a while.
assistant
Sure, take your time.
user
Sorry Smith, there is no reservation found on your name in our database.
assistant
Oh! I guess I made a mistake while booking the ticket. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant