Hello.
user
Hello, how may I aid you?
assistant
My concern is regarding the flight ticket cancellations, can you help?
user
Ok, may I know your name to check with your previous booking?
assistant
Ok, please check for the name Betty Clark.
user
Please give me a momnet to check.
assistant
Ok, please take your time.
user
Sorry to say, there is no reservation found by your name.
assistant
That is ok, thank you for the help.
user
Thank you for choosing us. Have a nice day.
assistant