Hello.
user
Hello. How can I help you today?
assistant
I want to cancel my reservation, help in that?
user
Sure, let us know your name for checking your reservation status in our database.
assistant
Donna Evans here.
user
Evans, please hold on for a while. I will check and get back to you.
assistant
Sure.
user
Sorry Evans, I have not found any reservation by your name in our database.
assistant
That's ok, might be my elder brother has cancelled.
user
Thank you for contacting us and have a nice day.
assistant
Thanks for your help.
user