Hi.
user
Hello. How can I aid you at this moment?
assistant
Unfortunately, my grand mother was hospitalised, So I want to change my reservation. Can you help me with that?
user
Sure, I am here to help you with this.
assistant
Thank you.
user
Can you please provide your name to check your reservation status?
assistant
Catherine Lopez here.
user
Catherine Lopez, I have found your reservation. Can you please provide your airport codes of journey?
assistant
My journey codes are OAK and DCA.
user
May I know your planned dates of journey please?
assistant
My planned journey dates are July 07 and 09.
user
Do you have any connection limit preference?
assistant
Yes, I need a break in my journey.
user
Do you have any other specifications for this trip?
assistant
Yes, I need to depart in the afternoon time.
user
There are no flight services are available on this route on your provided dates.
assistant
Ok, thank you.
user
Thank you for contacting us.
assistant