Hello.
user
Hello.
assistant
Gary White here.
user
How may I assist you?
assistant
I want to amend my existing reservation as I am sick, could you help me out?
user
Sure, I am here to help you. Please wait a moment, I will check your previous reservation status.
assistant
Sure.
user
Gary White, no reservation has been found on your name in our records.
assistant
No problem, thank you.
user
Thank you for choosing us.
assistant