Hello.
user
Hello,. What can we do for you today?
assistant
 I recently reserved a ticket to give a visit to my best friend. But, before my journey he came to my home and gave me a surprise visit. So, now I want that ticket to be cancelled. Can you cancel my reservation?
user
Sure, we are here to assist you. May I know your name to check in the reservation list?
assistant
I am Charles Gonzalez.
user
Ok, please wait a while let me check and revert to you.
assistant
Sure.
user
Happy to inform you, that I found a reservation in your name. Shall I proceed to cancel?
assistant
Yes, please cancel it.
user
Your ticket has been cancelled. Thank you for reaching us.
assistant
Thank you for being my helping hand today.
user