Hello.
user
Hello.
assistant
I am Benjamin Smith.
user
How can I assist you?
assistant
Owing to an urgency, I would like to cancel my recent reservation. Can you help me with this?
user
Sure, I will help you with that.
assistant
Thank you.
user
Benjamin Smith, I have searched the database and I couldn't  find any active reservation under your name.
assistant
Ok, not an issue. May be my brother has already cancelled my reservation on behalf of me. Thank you for providing information.
user
Thank you for contacting us.
assistant