Hi.
user
Hello, how may I assist you today?
assistant
Unfortunately my grand mother was hospitalised. So I need to cancel my reservation. Can you help me with that?
user
Sure, may I know your name?
assistant
I am Kathleen Allen.
user
Please, hold on a minute.
assistant
Sure.
user
There is no reservation on your name.
assistant
Thanks for the information.
user
Thank you for reaching us.
assistant