Hello.
user
Hello.
assistant
My name is Emily Martin.
user
How can I guide you at this moment?
assistant
Owing to emergency, I need to change my existing reservation, please help me in that.
user
Sure, I will help you in cancelling your reservation. Please be on hold for a moment while I check your reservation.
assistant
Sure.
user
Emily Martin, there is no active reservation found under your name in our database.
assistant
Thanks for your information.
user
Thank you for opting us.
assistant