Hello.
user
Hello. How may I assist you today?
assistant
As I have emergency meeting in office, I want to cancel my reservation, can you help me?
user
Sure. Let me know your name please.
assistant
My name Charles Jones.
user
Charles, please give me a moment.
assistant
Ok.
user
There is no reservation found under your name, Charles.
assistant
No problem. Thank you for checking.
user
Thank you for reaching us.
assistant