Hi.
user
Hello. How may I assist you?
assistant
I want to change my reservation due to health problem, can you help me?
user
Sure, I will help you. Can I have your name?
assistant
I am Nicole Phillips.
user
Please wait a minute.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
No problem, thanks for checking.
user
Thank you for reaching us.
assistant