Hello.
user
Hello, how may I aid you today?
assistant
I want to change my existing reservation, due to sudden demise of my grand father. Can you please help me?
user
Sure, we are glad to help you. Please help me with your good name.
assistant
My name is Mark Scott.
user
Please allow me a moment to check your status.
assistant
Sure, take your own time.
user
Thanks for your time, unfortunately there is no active reservation on your name in our records.
assistant
No problem, thank you for checking.
user
Thank you for availing us.
assistant