Hello.
user
Hello. How can I assist you at this moment?
assistant
Due to heavy snowfall, I can't travel to New York. Can you help me in changing my existing reservation?
user
Sure, I will help you with this. Can you please provide your name to check the reservation status?
assistant
My name is Helen Wilson.
user
Wait a moment please.
assistant
Sure.
user
Helen Wilson, there is no active reservation found with your name in our database to change it.
assistant
Its ok, no issues. Thank you for the information.
user
Thank you for contacting us.
assistant