Hello.
user
Hello, how may I guide you?
assistant
My name is Robert Wilson. Actually, I booked a ticket to NYC for a concert but due to bad weather, I want to cancel my trip.
user
Sure Robert, please hold on for a moment.
assistant
Sure, take your time.
user
Sorry Robert, there is no reservation available on your given name.
assistant
Thank you.
user
Most welcome.
assistant