Hello.
user
Hello, how can I guide you at present?
assistant
I want to change my existing reservation due to some health issues, can you help me with that?
user
Sure, we are glad to help you to change it.
assistant
Thank you.
user
Can you please provide your name?
assistant
My name is Karen Parker.
user
Ok, please wait for a couple of minutes.
assistant
Sure.
user
Thanks for waiting, there was no reservation found on your name to change it.
assistant
No issues, thank you for the checking.
user
Thank you for approaching our service.
assistant