Hello.
user
Hello, how may I address you today?
assistant
Due to heavy rains my cricket match has been postponed. Can you please cancel my recent reservation?
user
Sure, to cancel your reservation, I need to know your name.
assistant
My name is Emily Allen.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, no reservation found with your name to cancel the reservation.
assistant
Ok, it's not a problem. Thanks for your information.
user
Thanks for approaching us.
assistant