Hi.
user
Hello, how may I be at your service today?
assistant
Due to heavy rains, my interaction with people has been cancelled.
user
May I know your name please to check the status of your reservation?
assistant
Can you help me to change my reservation? Please check it on the name of Patrick Hall.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
Ok, thank you.
user
Thank you for reaching us.
assistant