Hi.
user
Hello.
assistant
I am Michelle Nelson.
user
How may I assist you today?
assistant
I want to cancel my reservation as my match got cancelled due to heavy rains. Can you help me?
user
Sure, please wait a moment.
assistant
Sure.
user
Sorry, there are no active reservations on your given name to cancel.
assistant
Ok fine, thanks for your response.
user
Thank you for reaching our service.
assistant