Hello,.
user
Hello. How can I assist you at this moment?
assistant
Please change my existing reservation owing to an emergency.
user
Sure, I will help you with this. May I know your good name to check your reservation status?
assistant
I am Mark Wilson.
user
Mark Wilson, there is no active reservation found under your name in our database.
assistant
Thanks for the assistance.
user
Thank you for contacting us.
assistant