Hello.
user
Hello, how may I serve you for the day?
assistant
I am Jacob Martin, I planned a journey to visit my uncle house, but due to bad weather at my uncle place I cancelled the trip. Can you cancel my ticket?
user
Sure, please wait for a moment.
assistant
Sure.
user
Thank you for your time, no reservation found with the given name.
assistant
Ok, thanks for the information.
user
Thank you for contacting us.
assistant