Hello.
user
Hello. How can I help you?
assistant
Owing to emergency I want to cancel my recent reservation, can you help me with that?
user
Sure, let me know your name to check your reservation details.
assistant
My name is Elizabeth Young.
user
Thank you, please wait for a while.
assistant
Sure.
user
We are regret to inform you that there is no active reservation on your name in our data.
assistant
No problem, thank you for the checking.
user
 Thank you for choosing us.
assistant