Hello.
user
Hello, how may I help you?
assistant
I am Jacob Anderson here. I need to cancel my existing reservation, as my planned trip with my friends got cancelled. Can you please help me out?
user
Sure, please wait for a moment to check your details.
assistant
Sure, I will wait for your positive response.
user
Sorry to say, no reservation found on your name.
assistant
Not a big problem, anyway thank you for the information.
user
Thank you for reaching us.
assistant