Hello.
user
Hello. How may I help you today?
assistant
I am Matthew Perez here. I need to cancel my existing reservation, which is done recently. Can you please help me out?
user
Please wait a moment, let me check with your details.
assistant
Thank you for considering my request.
user
Sorry, there are no active reservations on your given name to cancel.
assistant
Not a big problem. Thank you for the information.
user
Thank you reaching our service.
assistant
Thank you for  your service.
user