Hello.
user
Hello.
assistant
I am Sharon Hernandez.
user
How can I aid you now?
assistant
I want to change my existing reservation due to postpone of my exams, can you help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please, be on hold.
assistant
Sure.
user
Sorry for the inconvenience, there is no reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you for visiting us.
assistant