Hello, I am Robert Evans.
user
Hello, how can I help you?
assistant
My exams was postponed so I need to change my reservation, can you please help me to change my reservation?
user
Sure, give me a minute. Thank you for waiting.
assistant
Ok.
user
I didn't find any reservation on your name. Thank you for connecting us. Have a safe day.
assistant
Ok, not an issues.
user