Hello.
user
Hello. How can I assist you at this moment?
assistant
I want to cancel my recent reservation due to sudden postpone of my exams dates. Can you help me out?
user
Sure, I am here to help you with this.
assistant
Thank you.
user
Can you please provide your name to check your reservation status?
assistant
I am Rebecca Wright.
user
Rebecca Wright, there is no active reservation found under your name in our database.
assistant
Ok, no problem. Thank you.
user
Thank you for contacting us.
assistant