Hello.
user
Hello, how may I help you?
assistant
Will you please help me in cancelling my reservation as the food festival which I have planned to attend got postponed?
user
Sure, we are here to help you. May I know your good name?
assistant
I am Sandra Williams.
user
Please, stay online. I will check the previous list and revert to you.
assistant
Sure.
user
No reservation was found on your name.
assistant
It's ok, thank you for your kind information.
user
Thank you for reaching us, have a good day.
assistant