Hi.
user
Hello, how may I aid you today?
assistant
Myself Kenneth Turner. I want to amend my existing reservation, can you help me?
user
Sure, I am here to aid you in amending your reservation. Please allow me a moment to check the reservation status on your name in our database.
assistant
Thank you for accepting my concern, I will wait for your response.
user
Sorry Kenneth Turner, there is no active reservation on your name in our reservation portal.
assistant
That's ok, no problem. May be it might went wrong while booking due some server issues. Any way, thank you for the information.
user
Thank you for reaching us.
assistant