Hi.
user
Hello. How can I assist you now?
assistant
Michael Jones on this end.
user
Ok.
assistant
I would like to cancel my reservation as I need to take my son to hospital for his checkup, can you help me?
user
Sure, I will help you with that.
assistant
Thanks.
user
Sorry, there is no reservation found on your name.
assistant
Ok, that's fine. Thank you for checking.
user
Thank you for approaching us, have a nice day.
assistant
You are welcome.
user