Hello.
user
Hello. How may I assist you?
assistant
I need to change my reservation as I am not able to travel there due to health issue. Can you help me about that?
user
Sure, may I know your name?
assistant
Sure, my name is Steven White.
user
Sorry, there is no reservation on your name.
assistant
Not a problem, anyways thank you for the information.
user
Thank you.
assistant