Hi.
user
Hello. How can I assist you today?
assistant
Owing to an emergency, I want to cancel my reservation. Can you help me out?
user
Sure, may I know your name to check for the previous reservation?
assistant
Sure, my name is Charles Lopez.
user
Give me a moment. Charles, there is no reservation found under your name.
assistant
That's ok, thank you.
user
Thank you for contacting us.
assistant