Hello.
user
Hello, How may I serve you?
assistant
I am Paul Collins and I want to cancel my existing reservation. Please help me with it.
user
Ok, please wait for a minute.
assistant
Ok.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, not an issue. Thanks for the information.
user
Thanks for making an enquiry with us regarding cancellation process.
assistant