Hello.
user
Hello. How may I help you?
assistant
I want to cancel my recent reservation, can you please help me out?
user
May I know your name please to check the status of your reservation?
assistant
Ok, my name is Patricia Collins.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Ok.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
It's ok, thank you for the information.
user
Thank you for reaching us.
assistant