Hello,.
user
Hello, how may I help you?
assistant
As my exams got postponed, I would like to cancel my recent reservation.
user
Ok, may I know your name to proceed further?
assistant
My name is Jeffrey Turner.
user
Thank you, please stand by.
assistant
Ok.
user
Thanks for your time, sorry no reservation found with your name.
assistant
Thanks for your quick response.
user
Have a nice day.
assistant