Hello.
user
Hello. How may I aid you?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, we are here to help you. May I know your name please?
assistant
My reservation was done under the name Christine Turner.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for contacting us.
assistant