Hello.
user
Hello. How may I assist you?
assistant
Due to change in my journey plan, I would like to change my existing reservation. Please help me with that.
user
Sure, let me know your name please.
assistant
My name is Virginia Martinez.
user
Virginia, sorry there is no reservation found on your name.
assistant
That's fine. Thank you for the information.
user
Thank you for reaching us.
assistant