Hi.
user
Hello, how can I best serve you today?
assistant
Due to heavy snow fall, can you please cancel my recent reservation?
user
Sure, we are glad to assist you in that.
assistant
Thanks for that.
user
Before proceeding to cancel your previous flight reservation. May I know your name?
assistant
Sure, my name is Eric Lee.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry Eric Lee, based on your name we haven't found any previous flight reservation in airline database.
assistant
Oh! May be my friend has already cancelled it. Thank you anyways.
user
Thanks for contacting us.
assistant