Hello.
user
Hello, how may I help you today?
assistant
I want to change my existing reservation. Can you please help me with this?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please to proceed further?
assistant
Sure, my name is Kimberly Williams.
user
Please wait for a while.
assistant
Sure.
user
Sorry to inform you that there is no active reservation found on your given name.
assistant
Ok, not an issue. Thank you for checking.
user
Thanks for contacting us.
assistant