Hello.
user
Hello, how may I aid you?
assistant
I want to cancel my ticket because there are some family issues so, I am unable to travel. Can you help me?
user
Sure, I will help you.
assistant
Thank you.
user
Can you please tell me your name?
assistant
My name is Stephanie Wright.
user
Sorry, there is no reservation with your name to cancel.
assistant
It's ok, thank you.
user
Thank you.
assistant