Hi.
user
Hello, how can I guide you for today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
May I know your name?
assistant
Myself Elizabeth Gonzalez.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok.
user
Sorry, there is no reservation found under your name.
assistant
No problem, thanks for checking.
user
Thank you for contacting us, have a nice day.
assistant