Hello, I am Emily Thompson.
user
Hello, how can I help you?
assistant
 As I am fallen sick suddenly due to bad weather, I would like to cancel my recent reservation. Can you help me in this?
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry, there was no reservation found with your name.
assistant
It's ok, not a problem. Thank you for your information.
user
Thank you for choosing us.
assistant