Hello, Emma Scott is my name.
user
Hello, how may I support you?
assistant
Due to sudden demise of my Great Grandmother, I want to change my existing reservation. Can you help me with this?
user
Sure, please wait for a minute I will revert you with current status.
assistant
Ok.
user
Sorry to inform that there is no reservation found with your name.
assistant
Ok, Thank you for your service.
user
Thank you for availing us.
assistant