Hi, I am Paul Martinez.
user
Hello, how may I help you now?
assistant
Owing to an emergency, my planned trip to adventure with friends has been cancelled. So I want you to  cancel my recent reservation?
user
Sure, I will help you with cancellation. Please wait for a moment.
assistant
Sure.
user
Thank you for waiting, sorry there is no reservation found on your name.
assistant
Ok, no worries at all. Thanks for your assistance.
user
Thank you for picking us.
assistant