Hello, I am Patricia Nelson.
user
Hello, how can I serve you today?
assistant
My exams was postponed so I want to change my reservation, can you please help me to change my reservation?
user
Sure, we are glad to help you. Please wait for a while.
assistant
Ok.
user
Thanks for waiting.
assistant
No problem.
user
There is no reservation found on your given name.
assistant
No issues.
user
Thank you for reaching us.
assistant