Hello.
user
Hello.
assistant
Michelle Phillips here.
user
How can I help you at this moment?
assistant
Due to sudden change in my planned date of journey, I would like change my reservation. Can you please help me out with that?
user
Sure, I can help you with that.
assistant
Thank you.
user
 Please wait a moment, I will check your previous reservation status.
assistant
Ok, take your time.
user
There is no previous reservation available in your name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you.
user
You are welcome.
assistant