Hello.
user
Hello. How may I assist you?
assistant
I am Melissa Carter. I am planning to cancel my recent reservation, due to some urgent work. Can you please help me out?
user
Yes, I can help you.
assistant
Thank you.
user
Sorry to inform you that there is no reservation found on your name.
assistant
That's fine. Thank you for your help.
user
Thank you for contacting us.
assistant