Hi, I am Patricia Jones.
user
Hello, how can I help you?
assistant
I would like to cancel my ticket due to heavy floods at my destination place. Will you help me in this?
user
Sure, we are here to help you. Please standby, I will check with the reservation on your name.
assistant
Ok, I will wait.
user
Thank you for your patience, There was no reservation found on your given name.
assistant
No problem, thanks for your support.
user
Thank you for availing us.
assistant