Hi.
user
Hello,. How can I help you today?
assistant
Owing to an emergency, my trip to New York for Sky diving has been postponed. So I had a request to you to change my existing reservation?
user
Sure, we are here to help you. Can I have your name for proceeding further?
assistant
Sure, I had a recent reservation with name Jack Martin.
user
Ok, please wait for a while I will check with the reservation and get back to you.
assistant
Sure.
user
Thanks for waiting, sorry Jack we did not find any reservation basis on your given name.
assistant
Ok, no worries at all. Thank you. I appreciate your quality customer service.
user
Thank you for approaching us. Thank you visit us again.
assistant