Hello,.
user
Hello, how may I serve you today?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled. Please help me with this?
user
Sure, I am here to help you. Can you help me with your name please?
assistant
Thank you. My name is John Young.
user
Please wait.
assistant
Ok.
user
There is no reservation found on your name in our reservation database.
assistant
Ok no issues, thank you for your information.
user
Thank you for reaching us.
assistant