Hello.
user
Hello, how may I aid you?
assistant
I am Jeffrey Davis from New York city. I need to change my reservation due to my planned event got postponed.  So please help me with that.
user
Sure, I am here to help you in that.
assistant
Thank you.
user
Please give me a moment to check your reservation status.
assistant
Sure, take your time.
user
Sorry, there is no reservation found on your name in our records.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Thank you for approaching us.
assistant
Most welcome.
user