Hello.
user
Hello, how can I help you today?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed to some other date.
user
Sure, can I know your name please?
assistant
Sure, my name is Matthew Carter.
user
Ok, please wait.
assistant
Ok.
user
Thanks for waiting, there is no reservation found on your name in our data base.
assistant
Ok, no issues. Thank you for your service.
user
Thank you for reaching us.
assistant