Hello.
user
Hello, how can I assist you?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
user
Sure, I can help you with that. May I know your good name please?
assistant
Thank you and my name is Mark Jones.
user
Ok, please wait for a while.
assistant
Sure.
user
Mark Jones, there is no active reservation found under your name to do changes in that.
assistant
It's ok, thank you for your help.
user
Thank you for choosing us.
assistant