Hi,.
user
Hello, how can I aid you for the day?
assistant
I would like to cancel my recent reservation due to sudden demise of my grand mother. Can you help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
I am Catherine Collins.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for your patience, no reservation was found on your name in our database.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for choosing us.
assistant