Hello.
user
Hello. How can I help you today?
assistant
Can you help me to cancel my recent reservation?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
My name is Donna Moore.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant