Hello.
user
Hello.
assistant
I am Virginia Thomas.
user
How may I help you?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Please wait for a moment.
assistant
Take your time.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant