Hello.
user
Hello. How may I help you?
assistant
I need to cancel my current reservation due to sudden change in my program, Can you please aid me in cancellation?
user
I am here to help you, may I know your name?
assistant
Deborah Scott here.
user
Ok, please be on hold.
assistant
Sure.
user
There is no reservation found on your name to cancel it.
assistant
No problem, thank you for searching.
user
Thanks for choosing us.
assistant