Hi.
user
Hello, how may I guide you?
assistant
Could you please help me to update my journey dates in my existing reservation?
user
Sure, we are ecstatic to help you.
assistant
Thank you.
user
May I know your name?
assistant
I am Dennis Hall.
user
Please wait a while.
assistant
Sure.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant