Hi.
user
Hello. How can I help you?
assistant
I want to cancel my recent reservation due to my health issue, so can you please help me with this?
user
Sure, I am gleeful to aid you with the ticket cancellation process. Can I know your name please?
assistant
My name is Michael Martinez.
user
Ok, please give me sometime to check the reservation status.
assistant
Sure.
user
Sorry to tell you, there is no active reservation found on your name to cancel.
assistant
Not a problem, thank you for the information.
user
You are most welcome. Thank you for approaching us.
assistant