Hello.
user
Hello, how can I help you?
assistant
Due to my ill health, I couldn't make my trip to Dallas. Can you please help me by cancelling my recent reservation?
user
Sure, can I have your name to check your reservation status?
assistant
My previous reservation has done with the name Virginia Green.
user
Please be on hold, Green. There is no reservation found on your name, Green.
assistant
Ok, not an issue. May be my brother has already cancelled my reservation on behalf of me.
user
Yes, may be.
assistant
Thank you for providing information.
user
Welcome, thank you for reaching us.
assistant