Hello.
user
Hello, how can I assist you?
assistant
I want to cancel my ticket due to sudden change in my plan, will you please address me?
user
Sure, I will help you with that.
assistant
Jacob Young here.
user
Ok, please wait a minute.
assistant
Ok, take your own time.
user
Sorry, there is no reservation found on your name.
assistant
No problem, thank you for helping me.
user
Thank you for reaching us.
assistant