Hello.
user
Hello. How can I assist you?
assistant
I am  Carol Thompson.
user
Ok.
assistant
I want to change my reservation due to heavy storm at my source.
user
Ok, I will check the reservation list, to proceed further. Please wait, I will let you know.
assistant
Ok.
user
No reservation is existed earlier to change with your details.
assistant
It's ok, not an issue. Thank you.
user
Thanks for reaching us.
assistant