Hello.
user
Hello, how may I help you?
assistant
I am looking to cancel my previous reservation because one of my friend is not attending to the party, so we cancelled the trip. Can you please help me?
user
Sure, I can help you, please wait for a while.
assistant
Thank you for accepting my request. Ok, take your time.
user
Can I know your name please?
assistant
My name is Carolyn Thompson.
user
Sorry Carolyn, there is no reservation found with your name in our records.
assistant
Oh! It is sad to hear from your end. Anyways thank you for searching the ticket status.
user
Most welcome.
assistant