Hello.
user
Hello, how may I assist you?
assistant
I would like to cancel my reservation. Can you help me?
user
Sure, I will help you. May I know your name please to check your reservation status?
assistant
My name is Timothy Green.
user
Timothy, no reservation has been found on your name in our database.
assistant
Its ok, no issues. Thank you for the information.
user
Thank you for contacting us.
assistant