Hello.
user
Hello.
assistant
I am Jeffery Lee.
user
How may I help you?
assistant
I want to change my reservation due to sudden demise of my grandfather. Can you help me?
user
I am happy to help you, please be on hold I will let you know the current status of your reservation. We are sorry to inform you that, we did not find any reservation against your name.
assistant
Ok, thank you for informing me.
user
Thanks for choosing us, have a nice day.
assistant