Hello.
user
Hello, How can I help you now?
assistant
Owing to an emergency at my home town, I need your assistance in cancelling my reservation.
user
Sure, I am here to assist you.
assistant
Thank you.
user
Please mention your name to search for your reservation status?
assistant
I am Amy Taylor.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting. There is no active reservation found on your name, to cancel it.
assistant
Please cancel it.
user
Your cancellation is done. Thanks for approaching us.
assistant
Thank you for your service.
user