Hi.
user
Hello, how may I assist you today?
assistant
Can you please cancel my reservation, can you please help me with this?
user
Sure, may I know your name for the cancellation process?
assistant
Thank you for accepting my request, Margaret Jackson here.
user
Thank you, please wait for a moment.
assistant
Sure.
user
Sorry, we couldn't find a reservation on your name to cancel.
assistant
It's ok, thank you.
user
Welcome, thank you for reaching us.
assistant