Hi.
user
Hello. How may I serve you at this moment?
assistant
I need to amend my reservation due to some issues, can you help me out?
user
Sure, may I know your good name please?
assistant
Myself Michael Roberts.
user
Ok, please wait for few minutes.
assistant
Sure.
user
There is no existing reservation found on your name in our records.
assistant
That's ok, not an issue. Thank you.
user
Thank you for reaching us.
assistant