Hi.
user
Hello, how may I help you?
assistant
I want to change my reservation which is done recently due to some health issues, can you please help me out?
user
Sure, please wait for a while.
assistant
Ok, I will wait.
user
Can I know your name please?
assistant
Sure, my name is Brandon Jones.
user
Sorry Jones, there is no active reservation found with your name in our records.
assistant
Ok, no problem. Thank you for your service.
user
Most welcome.
assistant