Hi.
user
Hello. How can I help you?
assistant
Due to some health issue, I would like to cancel my reservation. Can you please help me?
user
Sure, I will help you. May I know your name?
assistant
Sure, my name is Carol Young.
user
Sorry Young, there is no reservation found with your name to cancel the reservation.
assistant
That's fine, thank you for checking.
user
Thank you for opting us.
assistant