Hello, I am Jeffrey Adams.
user
Hello, how may I assist you today?
assistant
I just want to cancel my recent reservation, due to sudden demise of my great grandfather.
user
Sure, please be on hold.
assistant
Sure.
user
Thanks for being on hold. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
That's Ok, thanks for your assistance.
user
Thanks for availing our services.
assistant