Hello.
user
Hello, how best I can aid you today?
assistant
I want to change my reservation due to sudden health issue, can you please change my reservation?
user
Sure, we are glad to help you to change it.
assistant
Thank you.
user
May I know your name?
assistant
Sure, my name is Jonathan Carter.
user
Thanks for providing your name, please wait for a while.
assistant
Sure, take your time.
user
Thanks for your time, there was no reservation found on your name to change it.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you for approaching us.
assistant