Hi.
user
Hello. What can I do for you today?
assistant
Due to some issues, I am willing to change my existing reservation. Can you please help me for this?
user
Sure, may I know your name please?
assistant
I am Mark Jones.
user
Ok, please wait for few minutes, let me check with your existing reservation status.
assistant
Sure.
user
There is no existing reservation found on your name in our records.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant