Hello.
user
Hello. How can I assist you at this moment?
assistant
I am Laura Hernandez. Ok, please can you cancel my existing reservation?
user
Sure, I will help you with this.
assistant
Thank you.
user
Laura Hernandez, there are no active reservation found under your name in our database to cancel it.
assistant
Thank you for trying. That's ok.
user
Thank you for contacting us.
assistant