Hi.
user
Hello. How may I assist you now?
assistant
Owing an emergency want to cancel my reservation, can you help me with it please?
user
Sure, I am glad to help you with that.
assistant
Thank you.
user
Can I know your name to check your previous reservation?
assistant
My name is Jonathan Baker.
user
Please wait a moment.
assistant
Ok.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
That's ok, thank you for the response.
user
Thank you for reaching us, have a great day.
assistant