Hello.
user
Hello, how may I aid you today?
assistant
Can you please aid me to modify the ticket details? Because the planned trip got postponed due to some other important work.
user
Sure, I will help you.
assistant
Thank you for accepting my request.
user
May I know your name?
assistant
I have reserved it on the name of Christine Edwards.
user
Please give me a minute.
assistant
Sure, take your time.
user
Thanks for being patient, there is no active reservation found on your name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you for choosing us.
assistant