Hi.
user
Hello. How may I help you?
assistant
May I know if it is possible to change my existing reservation as I can not make the journey due to heavy snow fall?
user
Sure, I will you with that.
assistant
Ok.
user
May I know your good name please?
assistant
I am Scott Wright.
user
No reservation found by your name in our database.
assistant
Ok, not an issue. Thank you.
user
Thank you.
assistant