Hello.
user
Hello.
assistant
I am Kimberly Phillips.
user
How may I assist you?
assistant
I am planning to change my previous reservation, due to heavy rainfall in Seattle, can you help me in changing my reservation?
user
Sure, I will help you. Please wait a moment.
assistant
Sure, take your time.
user
Kimberly, no reservation has been found on your name in our database.
assistant
That's ok, thank you for your information.
user
Thank you for choosing us.
assistant