Hello.
user
Hello. How may I help you?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
May I know your name please?
assistant
My reservation was done under the name Elizabeth Lewis.
user
Please wait for a moment.
assistant
Sure, take your time.
user
Sorry, there is no reservation found under your name.
assistant
That's ok, not an issue.
user