Hi.
user
Hello. How can I help you?
assistant
I am Katherine Young. I need to amend reservation, can you help me out please?
user
Sure, I will help you to change your reservation.
assistant
Thank you.
user
Please allow me a moment.
assistant
Ok.
user
Sorry Young, no reservation found on your name to change your reservation.
assistant
That's ok, no problem. Thank you for your information.
user
Welcome, have a nice day.
assistant