Hello,.
user
Hello, how can I be at your service today?
assistant
I am Linda Nelson. I want to change my existing reservation due to some issues, can you please help me with that?
user
Sure, we are here to help you. Please give me sometime to check your details, I will back to you with the current status.
assistant
Sure.
user
Sorry to inform you that we didn't find any active reservation on the name Linda Nelson.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant