Hello.
user
Hello.
assistant
Kathleen Thomas here.
user
Kathleen Thomas, how may I aid you?
assistant
I just want to cancel my recent reservation , as my grand mother's health is not doing well. Can you please help me out with it?
user
Sure, please give me a moment to check your ticket status.
assistant
Ok, sure.
user
I found your reservation and cancelled.
assistant
Ok, thanks for the great help.
user
Thank you for contacting us.
assistant