Hello.
user
Hello, how can I help you today?
assistant
I want to change my existing reservation. Can you help me in that?
user
Sure, we are here to assist you.
assistant
Thank you.
user
May I know your good name please?
assistant
Sure, Barbara Lee is my name.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no reservation found in your name.
assistant
That's ok, not an issue. Thanks for your kind information.
user
Thank you for reaching us.
assistant