Hello,.
user
Hello, how can I aid you?
assistant
Owing to an emergency I had to request for this change reservation.
user
Sure, we are here to help you. May I know your name to check your details in our database?
assistant
I am Timothy Collins.
user
Ok, please wait a moment. I will check and get back to you with the status.
assistant
Sure.
user
Thank you for waiting, unfortunately there is no reservation exist on your name to proceed further.
assistant
Ok.
user
Thank you for consulting us.
assistant
Thanks.
user