Hello.
user
Hello. How may I serve you?
assistant
I am Elizabeth Clark.
user
Ok.
assistant
 I want to cancel my reservation because I have exams in my college so I am unable to travel those dates so please cancel my ticket?
user
Sure, please wait a minute.
assistant
Ok.
user
Thanks for waiting, there is no reservation found on your name.
assistant
No problem, thank you for your information.
user
Thank you for approaching us.
assistant