Hello, I am Jacob Lewis.
user
Hello, how may I amend you?
assistant
I want to cancel my recent reservation due to medical emergency. Can you help me?
user
Sure, I will help you.
assistant
Thank you.
user
Please be on hold.
assistant
Sure.
user
Sorry, we did not find any reservation in your name.
assistant
Ok, thanks for your kind help.
user
Thank you for reaching us.
assistant