Hi.
user
Hello, may I know your good name please?
assistant
My name is Samuel Turner.
user
How can I assist you?
assistant
I made a reservation earlier to meet my family doctor, due to unavailability of doctor on that days I want to change my reservation.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, we have no reservation found with your name to change.
assistant
Ok, not a problem.
user
Thanks for choosing us.
assistant
Thanks for the information.
user