Hello.
user
Hello. What can I do for you at this moment?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, may I know your good name please?
assistant
Raymond Jones here.
user
Ok, please wait for some time.
assistant
Sure.
user
There is no recent reservation found on your name in our records.
assistant
No problem, Thanks for the information.
user
Thank you for reaching us.
assistant