Hello.
user
Hello, how can I help you?
assistant
Can you please help me out in changing the reservation due to postponment of my exams?
user
Sure, please provide me your name?
assistant
My reservation was made with the name of  Steven Moore.
user
Please wait a minute.
assistant
Ok.
user
Sorry, there is no reservation found with your name.
assistant
Ok, thank you for your information.
user
Thank you for reaching us.
assistant