Hello.
user
Hello. How could I aid you?
assistant
Owing to an emergency, I want to change my reservation. Can you please help me with that?
user
Sure, may I know your name please?
assistant
I am Robert Johnson.
user
Please give me a moment.
assistant
Sure.
user
There is no reservation found with your given name.
assistant
That's ok, thank you for reaching us.
user
Thank you for opting us.
assistant