Hello. I am Emily Hill.
user
Hello, how can I guide you for today?
assistant
I want to do some modifications in my previous reservation, due to some health issue. Can you please help me out?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok, I will wait for your information.
user
Sorry, there is no reservation found under your name in our database.
assistant
That's ok, thank you for your information.
user
Thank you for contacting us, have a nice day.
assistant