Hello,.
user
Hello, how may I be your helping hand?
assistant
I am William Allen. Owing to an emergency I want to change my existing reservation, can you please help me with that?
user
Sure, I am here to help you. Please wait a moment. I will check the reservation status and let you know.
assistant
Ok.
user
Thanks for your time. There was no reservation found in list on your name.
assistant
Ok, no issues. Thanks for your service.
user
Thank you for consulting us.
assistant