Hi.
user
Hello. How may I assist you now?
assistant
I am Eric Harris. As I am not feeling well, I would like to cancel my trip.
user
Ok.
assistant
So, please help me in cancellation.
user
Sure, I will help you. Please, wait for a while.
assistant
Thank you, I will wait.
user
Thanks for waiting.
assistant
Ok.
user
I am sorry to inform you that, there is no reservation found on your name to proceed for cancellation.
assistant
Ok, Thank you.
user
Thank you for approaching us.
assistant