Hello.
user
Hello.
assistant
I am Emily Johnson.
user
How may I help you?
assistant
Owing to an emergency, I need to cancel my recent reservation. Can you help me out?
user
Sure, please hold on for a moment.
assistant
Sure, take your time.
user
Sorry, I could not find any ticket booked with your name.
assistant
That's ok. Anyways, thank you for your help.
user
Thank you, have a nice day.
assistant