Hello.
user
Hello. How can I assist you today?
assistant
My name is Dennis Jackson. Owing an emergency, I wan t to cancel my reservation. Can you help me for that?
user
sure, I am glad to help you to cancel your reservation.
assistant
Thank you.
user
Sorry, I didn't find any reservation on your name in our database.
assistant
That's ok, thank you for checking.
user
Welcome, have a nice day.
assistant