Hello.
assistant
Hi.
user
How can I help you now?
assistant
Owing to an emergency I want to cancel my reservation can you help me?
user
Sure, I will help you with that. May I know your name please?
assistant
Myself Carolyn Wilson.
user
Ok, please wait for a while.
assistant
Sure, I will wait for your response.
user
Sorry Carolyn, there is no reservation found on your name.
assistant
No problem, thanks for checking.
user
Thank you for approaching us, have a nice day.
assistant