Hi. Kevin Lee here.
user
Hello. How may I be of your assistance?
assistant
Can you please help me in cancelling my recent reservation?
user
Sure, please wait a moment I'll check the reservation list.
assistant
Ok.
user
Thank you for waiting, Sorry there is no active reservation have been found under your name in our database to cancel it.
assistant
No issues, thank you.
user
Thank you for approaching us.
assistant