Hi.
user
Hello, how can I help you?
assistant
I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
user
Sure, I am happy to help you. May I know your good name?
assistant
I am Jessica Johnson.
user
Sorry, we did not find any active reservation on your name in our records.
assistant
That's ok, thank you.
user
Thank you for choosing us.
assistant