Hello. I am Ronald Lewis.
user
Hello, what can I do for you?
assistant
I would like to change my existing reservation due to postpone of my shopping. Can you please help me?
user
Sure, please wait while I find your existing reservation in our database.
assistant
Sure.
user
I am sorry to inform you that we don't see any reservation on your name.
assistant
No worries, thank you for the information.
user
Thank you for checking with us.
assistant