Hi.
user
Hello, how may I help you?
assistant
As there is sudden change in climate at my destination, I want to change my existing reservation.
user
Sure, can I know your name?
assistant
Nicholas Hall here.
user
Please hold on a moment.
assistant
Ok.
user
Sorry, there is no reservation found on given name.
assistant
Ok, not a problem. Thank you.
user
Thank you for reaching us.
assistant