Hello.
user
Hello, how may I abet you today?
assistant
Owing to an emergency I had to request for this change reservation. Can you please help me to change an existing reservation?
user
Sure, may I know your good name to check the reservation?
assistant
Andrew Turner is my name.
user
Thank you for providing your name, there is no reservation found on your name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant