Hello. I am Laura Taylor.
user
Hello Laura, how can I help you?
assistant
Actually, there is a small change in my journey. Can you help me to change my existing reservation?
user
Sure. Please wait for a second.
assistant
Ok.
user
Unfortunately, there is no reservation matching with your name to change further.
assistant
It's ok. Thank you for your service.
user
Thank you for choosing us.
assistant