Hello.
user
Hello.
assistant
I am Michelle Thomas.
user
How may I help you?
assistant
Due to sudden changes, my exams has been postponed. Can you please change my reservation.
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
Ok, not an issue. Thank you.
user
Most welcome.
assistant