Hello.
user
Hello. How may I assist you?
assistant
My business trip was postponed and I want to cancel my reservation. Can you help me?
user
Sure, I will help you. Let me know your name, please?
assistant
My name is Charles Robinson.
user
Sorry, there is no reservation found on your name.
assistant
OK, thank you for checking.
user
Thank you for choosing us, have a nice day.
assistant