Hi.
user
Hello. How can I aid you today?
assistant
Owing to an emergency, my meeting with client got postponed, so I want you to change my existing reservation.
user
Sure, I will help you with that. May I know your name please?
assistant
Sure, Paul Lewis here.
user
Please wait for a moment, let me check your previous reservation status.
assistant
Sure.
user
Thank you for waiting. There is no active reservation found on your name in our database to change it.
assistant
Ok, no worries at all. Thank you for your kind assistance.
user
Thank you for contacting us, have a great day.
assistant