Hello.
user
Hello.
assistant
I am planning to cancel my recent reservation, due to health issue.
user
How may I serve you at this moment?
assistant
Can you please help me out?
user
Sure, may I know your good name please?
assistant
My name is Kathleen Young.
user
Ok, please wait for few minutes.
assistant
Sure.
user
There is no recent reservation found on your name in our records. Thank you for reaching us.
assistant
That's fine, thank you for your service.
user