Hello.
user
Hello, how may I assist you?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me with this?
user
Sure, I will change your flight ticket. Please share me your name to check the reservation list?
assistant
Sure, I am Debra Lewis.
user
Please wait a moment.
assistant
Ok.
user
Sorry there is no reservation on your name.
assistant
Ok, Thanks for your help.
user
Thank you.
assistant