Hello.
user
Hello. How may I assist you?
assistant
I am planning to change an existing reservation, due to health issue. Can you please help me out?
user
Sure. May I know your name please?
assistant
My name is Thomas Young.
user
Please wait.
assistant
Sure.
user
I found your flight reservation. Tell me your airport codes please?
assistant
My source code is DFW and destination airport code is AUS.
user
Tell me your travel dates please?
assistant
I am planning to travel on Jan 24 and return back on Jan 26.
user
May I know your name please?
assistant
My name is Thomas Young.
user
Are you looking for a stopover in your journey?
assistant
I am looking for a direct flight.
user
Any other preferences?
assistant
No.
user
Please wait.
assistant
Sure.
user
Sorry there are no direct flights available.
assistant
That's fine, thank you for your service.
user
Thank you.
assistant