Hi.
user
Hello. How can I assist you today?
assistant
Jacob Turner here. I was planning to cancel my previous booking due to my health issues. Can you help me?
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Ok, I will be waiting for your response.
user
Jacob Turner, there is no reservation found under your name.
assistant
Oh! That's very disappointing to know form your side. Anyways, thank you for checking.
user
Thank you for contacting us.
assistant
You are welcome.
user