Hi, my name is William Roberts.
user
Hello, how can I help you?
assistant
Due to the sudden change in climate, my exam got postponed to future dates, can you please change my existing reservation?
user
Sure, Please wait for a moment.
assistant
Sure.
user
Thanks for waiting, there is no reservation on your name.
assistant
Ok, no problem.
user
Thank you for choosing us.
assistant
Thanks for your kind service.
user