Hello.
user
Hello. May I know your name please?
assistant
My name is Emily Thompson.
user
Nice to meet you Emily.
assistant
I want to cancel my reservation.
user
How may I assist you? Sure Emily, please wait for a moment to check the reservation details?
assistant
OK.
user
Sorry, I cannot find any reservation with your name.
assistant
Thanks for your help.
user
Thank you so much for contacting us.
assistant