Hello.
user
Hello. How may I help you?
assistant
Can you please help me in cancelling my recent reservation?
user
Sure, may I know your name please?
assistant
I am Benjamin Rodriguez.
user
Ok, please wait a minute.
assistant
Sure.
user
Sorry Benjamin, there is no active reservation found under your name in our records.
assistant
No problem, thank you.
user
Most welcome.
assistant