Hello, I am Joshua Mitchell.
user
Hello, how can I be in your service?
assistant
I want to cancel my trip due to an emergency. Can you aid me in cancelling my existing reservation?
user
Ok, please can you be on hold I will check the reservation status?
assistant
Take your time.
user
Thank you for waiting, there is no reservation been found on your name to cancel.
assistant
No issues. Thank you for checking.
user
Thank you for choosing our agency, hope the assistance provided by our agency helped you.
assistant
You are welcome.
user