Hello,.
user
Hello, how can I help you?
assistant
I am unable to travel to airport to board my flight due to severe accident in my way to airport. Can you help me in cancellation of my reservation?
user
Sure, I am willing to help you. May I know your name please?
assistant
Thank you. I am Barbara Clark.
user
Ok, wait a minute please.
assistant
Sure.
user
Thank you for waiting.
assistant
My pleasure.
user
Sorry to say no reservation found on your name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for reaching us, have a nice day.
assistant