Hello.
user
Hello, how can I be at your service?
assistant
Can you help me in changing my existing reservation?
user
Sure, may I know the name on which you have booked the tickets?
assistant
I am Ruth Carter.
user
Thank you, please wait while I fetch your existing reservation.
assistant
Sure.
user
We don't see any reservation on the name of Ruth Carter in our records.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant