Hi.
user
Hello, how may I assist you?
assistant
Could you please help me to change an existing reservation as my plan to meet my grand parents got postpone due to my health issues?
user
Sure, may I know your good name?
assistant
I am Donna Phillips.
user
Please wait.
assistant
Sure.
user
There is no active reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant