Hello. I am Richard Wilson.
user
Hello, how may I assist you today?
assistant
I want to cancel my reservation due to heavy rainfall at my place.
user
Sure, please wait. Thank you for waiting, we found a reservation on your name. Shall I go with cancelling?
assistant
Please, cancel my ticket.
user
Your ticket has been cancelled successfully.
assistant
Thank you for your help.
user
Thank you for approaching us.
assistant