Hi.
user
Hello.
assistant
I am Lisa Scott.
user
How may I aid you?
assistant
My exam is cancelled, so can you help me to cancel my reservation?
user
Sure, I will help you.
assistant
Sure, please check.
user
Please give me a moment.
assistant
Ok.
user
Sorry, no reservation has been found on your name in our database.
assistant
That is fine, not an issue. Thank you for your time.
user
Thank you for reaching us.
assistant