Hello.
user
Hello, how may I aid you?
assistant
My name is Samuel Carter. I want to cancel my existing reservation as I am sick and cannot go to the trip. Can you please help?
user
Sure, I will help you.
assistant
Thank you.
user
Please wait for a minute, I will revert to you with current status.
assistant
Sure.
user
There is no active reservation available on your name.
assistant
No problem, thank you for the information.
user
Thanks for reaching us.
assistant