Hello.
user
Hello.
assistant
Michael Hill here.
user
How may I aid you?
assistant
I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?
user
Sure, please wait for a moment to check your details.
assistant
Sure, take your time.
user
Sorry, there is no reservation found on your name.
assistant
Oh! I think the ticket was not booked properly while I am booking. Anyways, thank you for the information.
user
Thank you for choosing us, have a nice day.
assistant