Hi.
user
Hello, how may I help you?
assistant
Could you please assist me to cancel my recent reservation as my trip got cancelled due to bad weather conditions?
user
Sure, may I know your name?
assistant
I am Susan Jones.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, no reservation found on your name.
assistant
Ok, not an issue.
user
Thank you for reaching us.
assistant
Thank you for your information.
user