Hello.
user
Hello, how may I assist you?
assistant
Can you please help me in changing my existing reservation?
user
Sure, may I know your name please?
assistant
My name is Eric Thomas.
user
Kindly, wait a while.
assistant
Ok, sure.
user
Thank you for your time, we did not find any active reservation in your name to make changes further.
assistant
Ok, no problem. Anyways, thanks for the information.
user
Thank you for reaching us.
assistant