Hi.
user
Hello, how may I assist you?
assistant
Actually, I want to change my reservation which is done recently due to some health issues, can you please help me out?
user
Sure, may I know your name?
assistant
Sure, my name is Paul Wilson.
user
Ok, please wait a minute.
assistant
Sure, I will wait.
user
Sorry, there is no reservation found on your name.
assistant
Ok, that's fine. Thank you for your service.
user
Thank you for choosing us.
assistant