Hello.
user
Hello, how may I aid you?
assistant
Susan Perez here. Due to sudden change in my planned dates of journey, I would like to change my reservation. Can you please help me out with that?
user
Sure, I am here to help you out in amending the reservation.
assistant
Thank you.
user
Please wait a moment.
assistant
Sure.
user
Sorry Perez, there is no active reservation on your name in our records.
assistant
Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.
user
Thank you for contacting us.
assistant