Hello.
user
May I know what kind of service your looking for?
assistant
My name is Samuel Scott. I would like to change my existing reservation, can you help me with that?
user
Sure, please hold for a moment.
assistant
Sure, take your time.
user
Thank you. Sorry to say that, there is no active reservation found on your name.
assistant
No problem. Thank you for the information and your time.
user
Thank you for approaching us.
assistant