Hi.
user
Hello. How may I assist you?
assistant
Please help me to cancel my recent reservation due to sudden demise of my great grand mother.
user
May I know your name to check your reservation status?
assistant
I am Dorothy Smith.
user
Sorry, there is no reservation found on your name to cancel it.
assistant
Ok, not an issue. Thank you for your information.
user
Thanks for consulting us.
assistant