Hi.
user
Hello. How can I assist you for the day?
assistant
I am Emma Phillips.
user
Ok.
assistant
I want to cancel my recent reservation due to ongoing tornado at my destination place.
user
Ok, I will help you with that.
assistant
Ok.
user
Please, wait a minute.
assistant
Sure.
user
Thanks for waiting. There is  no reservation found on your name.
assistant
No issue. Thank you.
user
Thank you for reaching us.
assistant