Hello.
user
Hello. How can I aid you at this moment?
assistant
I am Patrick Phillips, want to cancel my recent reservation due to some emergency. Please help me out with that.
user
Sure, I am here to help you with this.
assistant
Thank you.
user
Give me a moment please.
assistant
Sure.
user
Patrick Phillips, there is no active reservation found under your name in our database.
assistant
It's ok, thank you for your help.
user
Thank you for contacting us.
assistant