Hello,.
user
Hello, how can I assist you today?
assistant
I need to change my existing reservation, as my exam got postponed. Please help me in changing?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
I made a reservation on the name of Paul Adams.
user
Thanks for your name, please wait.
assistant
Ok.
user
Thank you for waiting, no reservation was found on your name to cancel.
assistant
Ok, no issues. Thank you for your help.
user
Thank you for choosing us.
assistant