Hello.
user
Hello, do you need any help from us?
assistant
I would like to change my recent reservation because my trip dates are got postponed, can you help me?
user
Sure, could I have your name please?
assistant
I am John Thompson.
user
Ok, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to make changes further.
assistant
Ok, not a problem, thank you.
user
You are welcome, have a great day.
assistant