Hi.
user
Hello, how can I serve you today?
assistant
Could you please help me in changing my reservation, as my plan to visit my friend's house got postponed.
user
Sure, may I know your name?
assistant
I am Kimberly Thomas.
user
Please wait for a while.
assistant
Ok.
user
Thanks for waiting, there is no reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you for opting us.
assistant