Hello, I am Raymond Taylor.
user
Hello, how may I assist you today?
assistant
I want to cancel my ticket due to an emergency. Can you help me in cancelling my ticket?
user
Sure, I am here to help you.
assistant
Thank you.
user
Hold on for a moment. Let me check.
assistant
Take your time.
user
Sorry Taylor, there are no flights reserved on your given name formerly.
assistant
No issues. Thank you for checking.
user
Welcome, thank you for choosing us. Have a great day.
assistant
You are welcome.
user