Hello.
user
Hello, how may I assist you for today?
assistant
My holiday vacation has been postponed. Can you please help me for changing the existing reservation?
user
Yes, I am here to help you about it. Can you please let me know your name to check the existing reservation in our database?
assistant
Thank you, my name is Nicole Turner.
user
Sorry Turner, there is no reservation under your name to change.
assistant
Ok, no problem.
user
Ok, thank you for choosing us.
assistant
Thank you for your information.
user