Hello.
user
Hello. By what way can I aid you now?
assistant
I just want to change my existing reservation, due to sudden demise of my grand mother. Can you help me?
user
Sure, I will help you. To check the reservation, I want to know your name.
assistant
Emily Roberts here.
user
Please hold on.
assistant
Ok.
user
Thanks for being patience. We did not find any reservation on your name to change. Thank you for choosing us, have a pleasant day.
assistant
No problem, Thanks for the information.
user