Hello, I am Virginia Evans.
user
Hello, how can I help you today?
assistant
I want to cancel my recent reservation due to sudden demise of my grandfather, so can you please help me with cancellation?
user
Sure, please wait for a moment.
assistant
Sure.
user
Sorry, there was no reservation found with your name.
assistant
No problem, thank you.
user
Thank you for opting us.
assistant