Hello. I am Kevin Williams.
user
Hello, how can I help you today?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Could you please help me?
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok, no worries at all. Thank you.
user
Thank you for reaching us.
assistant