Hello.
user
Hello, how may I aid you today?
assistant
My name is Shirley Moore. I want to change my existing reservation due to heavy rainfall.
user
Sure, I will help you. Please be on hold.
assistant
Sure.
user
Thank you for your time. Sorry, we did not find any reservation in your name.
assistant
No problem, thank you for your service.
user
Thank you for reaching us.
assistant