Hello.
user
Hello. How may I help you out?
assistant
I need to cancel my recent ticket because my planned trip is cancelled due to some problem in our family. Can you please assist me in cancelling the ticket?
user
Sure, I will help you in cancelling the ticket.
assistant
Thank you for your positive response.
user
Sorry, there are no reservations found in our database. May I know your name please?
assistant
My name is Melissa Davis. Not an issue, anyway thank you for the information.
user
Thank you for reaching us.
assistant