Hi. I am Patricia Wright.
user
Hello, how can I oblige you?
assistant
I want to change my reservation, due to health issue. Can you help me out?
user
Sure, please wait for a while.
assistant
Sure, take your time.
user
Thank you for being patience, there is no reservation found on your name.
assistant
Ok, not an issue. Thank you for your kind information.
user
Thank you for contacting us.
assistant