Hi.
user
Hello. How can I assist you?
assistant
Due to heavy rainfall, I cannot attend my meeting. Can you help me to change my existing reservation?
user
Yes, I can help you. Can I know your name for checking your previous reservation?
assistant
Sure, my name is Nancy Rodriguez.
user
Sorry to inform you that there is no reservation found on your name.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant