Hello.
user
Hello. How may I assist you?
assistant
I am Lisa Hernandez. Due to my ill health, I am unable to travel. Please help me in cancelling my recent reservation.
user
Sure, I will help you in cancelling the ticket.
assistant
Thank you.
user
Sorry, there are no reservations found in our database.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for choosing us.
assistant