Hello.
user
Hello, how may I provide assistance to you?
assistant
Owing to an emergency, I want to cancel my recent reservation.
user
Ok, may I know your name to check the reservation?
assistant
My name is Jason Edwards.
user
Please wait for a minute.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant