Hello.
user
Hello, how can I help you?
assistant
Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?
user
Sure, can you please let me know your name?
assistant
I am Kathleen Collins.
user
Please allow me 2-3 minutes, while I check with the reservation status in our database.
assistant
Sure.
user
Thank you for waiting.
assistant
Ok.
user
Sorry, there is no active reservation found under your name to change.
assistant
No problem, thanks for the information.
user
Thank you for reaching us.
assistant