Hello.
user
Hello, how may I serve you?
assistant
I am Gregory Edwards, will you help me to change my existing reservation?
user
Sure, I can help you.
assistant
Thanks.
user
Please give me a moment. I will check and revert you.
assistant
Sure.
user
There is no active reservation found by the name you gave.
assistant
Not an issue, thank you.
user
Thank you for opting us.
assistant