Hello.
user
Hello. What assistance do you need from our agency?
assistant
I need to cancel my reservation which is done recently due health issue, can you please help me?
user
Yes, I can help you to cancel your ticket.  Can you please let me know your good name to check the ticket status?
assistant
Sure, my name is Virginia Clark here.
user
Ok, please give me a minute.
assistant
Sure, take your time.
user
I regret to tell you that, there is no reservation found with your name to cancel the ticket.
assistant
Ok, no problem. Thank you for your service.
user
You are most welcome. Thank you for consulting us.
assistant