Hello.
user
Hello, how can I assist you?
assistant
My name is James White. Actually, I booked a ticket to NYC to attend a concert but due to bad weather, the trip is cancelled.
user
Ok, please wait for a while. Sorry, there is no reservation found on your name to cancel.
assistant
Sure, take your time. That's ok. Thank you for your time.
user
Thank you for contacting us.
assistant