Hello.
user
Hello.
assistant
I am Pamela Allen.
user
How can I aid you at this moment?
assistant
I need to change my existing reservation due to postpone of my family trip. Could you please help me?
user
Sure, I will help you with this. Please give me a moment to check your reservation status.
assistant
Sure.
user
Pamela Allen, I have searched the database with your name and I couldn't find any active reservation under your name.
assistant
No worries, thank you for the information.
user
Thank you for utilising our service.
assistant