Hi.
user
Hello, how can I support you today?
assistant
Due to the sudden demise of my Uncle, I am unable to catch a flight. So I had a request to you to cancel my recent reservation?
user
Sure, wait for a moment.
assistant
Sure.
user
May I know your good name?
assistant
Sure, my name is Daniel Phillips.
user
Thanks for providing your name, we found a reservation on your name. Shall I proceed to cancellation?
assistant
Please proceed to cancel.
user
Your flight ticket has been cancelled.
assistant
Thanks for your quality service.
user
Thanks for choosing us.
assistant