Hi.
user
Hello. How may I help you today?
assistant
I am Carolyn Wright, want to cancel my ticket. Can you help me in this?
user
Sure, please hold on a moment, I will check your reservation.
assistant
Ok.
user
Thanks for your time, there is no reservation found under your name to cancel it.
assistant
It's ok, thank you.
user
Thanks for choosing us.
assistant