Hello.
user
Hello.
assistant
I want to cancel my reservation due to heavy rainfall, can you help me?
user
Sure, may I know your name please?
assistant
Sure, myself Karen Garcia.
user
Please wait for a moment.
assistant
Take your time.
user
Sorry Karen, no reservation found under your name in our database.
assistant
Oh! that's fine. Thank you for assisting me.
user
You are welcome.
assistant