Hi.
user
Hello, how may I help you?
assistant
I want to change my reservation due to some health issues, can you please help me with this?
user
Sure, may I know your name?
assistant
I am Amy Clark.
user
Sure, wait a minute.
assistant
Ok.
user
Sorry, there was no reservation found on your name.
assistant
That's ok, thank you for searching.
user
Thank you for reaching us.
assistant