Hi.
user
Hello. How can I assist you?
assistant
I want to cancel my reservation as I am not able to make my trip. Can you help me with that?
user
Sure, can I know your name please?
assistant
Thank you for considering my request. My name is Jessica Jackson.
user
Sorry, there is no reservation found on your name.
assistant
Not a problem, anyways thank you for the information.
user
Thank you for approaching us.
assistant