Hello, I am Edward Roberts.
user
Hello, how can I help you?
assistant
Can you please help me with cancellation due to cancel of my trip to Denver?
user
Sure, I am here to help you, please wait for a while.
assistant
Sure.
user
Sorry Edward Roberts, no reservation found on your name.
assistant
No worries, thank you for the information.
user
Thank you for approaching us.
assistant