Hello.
user
Hello, how may I aid you today?
assistant
Could you please help me with changing my existing reservation?
user
Sure, we are here to help you. May I know on which name the ticket has been reserved?
assistant
My existing reservation has been done with name Kathleen Gonzalez.
user
Ok, please be on hold for some time.
assistant
Sure.
user
Sorry we did not find any reservation against your name.
assistant
No problem, thank you for the information.
user
Thank you for opting us.
assistant