Hello.
user
Hello, how can I oblige you today?
assistant
I want to postpone my trip due to an emergency. Can you aid me in amending my existing reservation?
user
Sure, please share your good name?
assistant
Thank you. Ticket was reserved on the name George Baker.
user
Please hold a moment.
assistant
Take your time.
user
Thank you for waiting, there is no active reservation found with the given name.
assistant
No issues. Thank you for checking.
user
Thank you for opting us.
assistant