Hello, I am Rebecca Hernandez.
user
Hello, how can I assist you today?
assistant
Due to heavy snow storms, I want to change my reservation. Can you help me with it.
user
Sure, I am here to help you. Give me a minute, let me check with it.
assistant
Sure.
user
Thank you for your patience. Sorry!, I didn't found any reservation matching your name. Thank you for reaching us.
assistant
No issues. Thank you.
user
Have a safe day.
assistant