Hello.
user
Hello.
assistant
Sharon Thompson this side.
user
How may I assist you?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me out?
user
Sure, I will help you. Please wait a moment, I will check your reservation status.
assistant
Thank you. Ok, take your time.
user
Sharon Thompson, no reservation has been found on your name in our records.
assistant
That's ok, no problem. Anyway thank you for checking.
user
Thank you for approaching us.
assistant
Welcome.
user