Hello.
user
Hello.
assistant
I am Jerry Collins.
user
Can you please tell me how may I help you?
assistant
I need to cancel my reservation due to my planned program got cancelled. So please help me with that.
user
Sure, I am here to help you with the ticket cancellation. Can you please wait a minute?
assistant
Thank you. I will wait for your response.
user
Sorry to intimate you that, there is no active reservation with your name in our database to cancel the ticket.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
You are most welcome. Thank you for reaching us.
assistant