Hello.
user
Hello,.
assistant
I am Joseph Thomas.
user
How can I help you today?
assistant
I want to change my existing reservation due to bad weather condition, so help me in change reservation.
user
Sure, please wait a moment.
assistant
Ok.
user
Sorry Joseph Thomas, there is no active reservation found on your name.
assistant
No problem, thank you.
user
Thanks for contacting us, we hope to serve you again.
assistant