Hello. I am William Hill.
user
Hello, how may I help you?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
user
Sure, I will do that for you. Please wait for a while, I will check your reservation status and let you know.
assistant
Ok.
user
Sorry to tell you that there is no reservation found under your name in our database.
assistant
Ok, no issues. Thank you for your help.
user
You are welcome and thank you for choosing us.
assistant