Hi.
user
Hello. What help are you expecting from me?
assistant
Due to bad weather conditions, I cannot attend my meeting. Can you help me to change my existing reservation?
user
Ok, will help you with that. May I know your name?
assistant
Sure, my name is Kimberly Baker.
user
Sorry, there is no reservation found on the name Kimberly Baker in our records.
assistant
That's ok, thank you.
user
Thank you for choosing our agency.
assistant