Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation due to heavy rains. Can you help me for that one?
user
May I know your name?
assistant
Sure, my self Matthew Rodriguez.
user
Ok, please wait. Let me check your reservation status.
assistant
Sure.
user
Sorry, I did not find any reservation under your name in our database.
assistant
No issues, thank you for the information.
user
You are welcome and have a nice day.
assistant