Hello.
user
Hello, how can I support you?
assistant
I want to cancel my ticket due to dense fog in my hometown.
user
Sure, may I know your name to cancel your reservation?
assistant
Patrick Phillips here.
user
Please wait for a moment.
assistant
Sure.
user
We regret to inform you that there is no reservation found on your name.
assistant
No problem, thank you.
user
Thank you for contacting us.
assistant