Hello.
user
Hello, how may I be of your helping hand today?
assistant
 I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please cancel it?
user
Sure, we are here to help you.
assistant
Thank you.
user
Could you please provide your name to check your reservation status?
assistant
My name is Cynthia Harris.
user
Ok, please hold on for a moment.
assistant
Sure.
user
Sorry we could not find any reservation on your name to cancel your ticket.
assistant
That's Ok, thanks for your help.
user
Thank you for reaching us.
assistant