Hello.
user
Hello, how may I assist you today?
assistant
I want to cancel my recent reservation, due to some health issue. Can you help me?
user
Sure, may I know your name for the cancel process?
assistant
Ok, my name is Barbara Lopez.
user
Thank you, please wait for a moment.
assistant
Yes, I will wait.
user
Sorry, we couldn't find a reservation on your name to cancel.
assistant
That's fine, no problem. Thank you for your help.
user
Welcome, thank you for reaching us.
assistant