Hello.
user
Hello, how can I help you?
assistant
I want to cancel my recent reservation, due to sudden sickness to my grand mother. Can you help me with cancellation?
user
Sure. I will help you. May I know your name?
assistant
You can check the reservation on the name of William Lewis.
user
Sorry, no reservation found on your name.
assistant
That's Ok, not an issue.
user
Thank you for approaching us.
assistant
Thanks for your assistance.
user