Hello.
user
Hello, how may I help you for this moment?
assistant
My name is David Evans. Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure David, I am here to help you.
assistant
Thank you.
user
Please wait for a mean while.
assistant
Sure, I will wait.
user
Your reservation has been successfully cancelled as per your name.
assistant
Thank you.
user
You are welcome and have a great day.
assistant