Hello, I am Samantha Perez.
user
Hello, how may I assist you?
assistant
Due to sudden demise of my Great Grandfather, I want to cancel my recent reservation. Can you help me for cancellation?
user
Sure, please wait a moment, I will check and get back to you.
assistant
Sure.
user
Thanks for waiting, there is no reservation on your name.
assistant
Ok, Thank you for providing information.
user
Thanks for choosing us.
assistant