Hello,.
user
Hello.
assistant
I am David Wilson.
user
In what way can I help  you?
assistant
I want to cancel my recent reservation, due to heavy rains.
user
Ok.
assistant
Can you please help me with that?
user
Sure, please wait.
assistant
Sure.
user
Thanks for waiting.
assistant
Ok.
user
No reservation was found on your name to cancel.
assistant
Ok, no issue. Thank you.
user
Thank you for reaching us.
assistant