Hello.
user
Hello. How may I assist you?
assistant
I want to change my existing reservation, due to some health issue. Can you help me out?
user
Sure, I am here to help you with your concern.
assistant
Thank you.
user
May I know your name please to check your reservation status?
assistant
My name is Joshua Green .
user
Please hold on a moment.
assistant
Ok, take your time.
user
Joshua Green, no reservation has been found on your name in our database.
assistant
That's ok, no problem. Anyway thank you for checking.
user
Thank you for approaching us.
assistant