Hello.
user
Hello, how can I aid you today?
assistant
I want to postpone my trip due to an emergency. Can you aid me in amending my existing reservation?
user
Sure, I am here to help you.
assistant
Thank you.
user
On whose name you would like to book this ticket?
assistant
Myself Emily Lopez.
user
Ok, hold on for a moment.
assistant
Take your time.
user
Sorry Emily Lopez, there are no flights reserved on your given name formerly.
assistant
No issues. Thank you or checking.
user
Welcome, thank you for choosing us. Have a great day.
assistant