Hello.
user
Hello, do you need any help from us?
assistant
I want to cancel my reservation because my trip has been postponed. Can you assist me in cancellation process?
user
Sure, I am glad to help you. Could you please tell us your name?
assistant
Justin Collins.
user
Justin Collins, please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
No problem, thank you for searching.
user
You are welcome, have a great day.
assistant