Hello.
user
Hello, how can I serve you today?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, may I know your good name?
assistant
Karen Wright here.
user
Please wait for a moment.
assistant
Ok.
user
Sorry to say that, no reservation was found with your good name.
assistant
No problem, May be I booked in another airline. Thank you.
user
Thank you for opting us.
assistant