Hello.
user
Hello. How may I help you?
assistant
I am Charles Roberts, I want to cancel my reservation due to health issue.
user
Sure, I will help you out.
assistant
Ok, sure.
user
Please wait a moment.
assistant
Ok.
user
Sorry, there are no reservations found.
assistant
It's ok, anyway thank you for the information.
user
Thank you for choosing us.
assistant