Hi.
user
Hello, how may I help you?
assistant
 I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
user
Sure, we are happy to help you. Can I have your good name?
assistant
James Hernandez here.
user
Sorry, there is no active reservation on your name in our records.
assistant
That's ok, thank you for your help.
user
Thank you for choosing us.
assistant