Hi, Jason Anderson here.
user
Hello Jason, how may I help you today?
assistant
I want to change my existing reservation due to my health problem, hope your helping me out.
user
Sure, wait a moment to check your previous reservation status.
assistant
Sure.
user
Sorry Jason, there is no reservation found under your name in our database.
assistant
Ok, not an issue. Thank you for your response.
user
Thank you for using our service, have a nice day.
assistant