Hello,.
user
Hello, may I know your good name please?
assistant
I am Lisa Gonzalez. Due to sudden change in my trip to another location, I would like to change my reservation. Can you please help me out?
user
Ok, I can help you out. Please wait a while. I will check and update you.
assistant
Sure.
user
Thanks for waiting. We did not find any reservation on your name.
assistant
Ok, no issue.
user
Thanks for connecting us, have a great day.
assistant
Thank you.
user