Hi, I am Emma Williams.
user
Hello. How may I help you?
assistant
I need to cancel my recent reservation due to some issues in universities, my exam has been postponed.
user
Sure.
assistant
Can you please help me in doing that?
user
I will help you. Please hold on.
assistant
Ok.
user
Sorry, Emma. No reservation found on your name. Do you want anything else to know?
assistant
No , thank you for your service.
user
Welcome.
assistant