Hi, Jason Clark here.
user
Hello, please tell me for what help you approached us?
assistant
I have approached you for a help to cancel my ticket, as I'm unable to catch the flight due to heavy storm at my location.
user
Ok Clark, please allow me a moment.
assistant
Sure, take your time.
user
Thank you for your patience.
assistant
It's ok.
user
Sorry, I haven't found your previous reservation in our portal to cancel further.
assistant
That's ok, thank you for your service.
user
Thank you for approaching us.
assistant