Hello.
user
Hello. What help that I can do for you?
assistant
I would like to cancel my flight reservation as my trip got postponed, can you please help me?
user
Sure, I can help you. Can I know your name please?
assistant
Thank you, my name is Kathleen Williams.
user
Be on hold for a moment to check it.
assistant
Ok.
user
Sorry to say that there is no reservation found for the user name in our back end to cancel your ticket booking.
assistant
Ok, thank you for the information.
user
You are most welcome and have a nice day.
assistant