Hi. I am Nicholas Nelson.
user
Hello, how can I aid you Nelson?
assistant
Due to some weather issues I need to cancel my recent reservation, Can you please help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait for a moment.
assistant
Sure.
user
Sorry Nicholas Nelson, no reservation found on your name in our reservation records.
assistant
Ok, no problem.
user
Thank you  for choosing us, have a nice day.
assistant
Thanks for your information.
user