Hello.
user
Hello, how can I aid you?
assistant
I would like to shift my planned dates to some other dates, please help me in changing my existing reservation.
user
Sure, I can help you with that. May I know your good name please?
assistant
My name is William Thompson.
user
Ok, please wait for a while.
assistant
Sure, take your time.
user
William Thompson, there is no active reservation found under your name to do changes in that.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for choosing us.
assistant