Hello.
user
Hello, how may I aid you today from my end?
assistant
Can you aid me to cancel my reservation due to an emergency?
user
Sure, I am here to help you out. Please provide me your name.
assistant
Myself Mathew turner here.
user
Please allow me a moment.
assistant
Ok.
user
Sorry Mathew turner, there is no reservation on your name in our database.
assistant
No issue. Thank you.
user
Thank you for reaching us.
assistant