Hi.
user
Hello,. How can I oblige you?
assistant
I want to cancel my recent ticket booking due to office work that my manager did not approve my leaves, so can you please cancel it?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name to check in the reservation list?
assistant
I am Jack Johnson.
user
Please hold on, I will get back to you.
assistant
Sure.
user
Thanks for waiting.
assistant
My pleasure.
user
I have checked in the reservation list to cancel your booking but, couldn't find any reservation with your name.
assistant
That's ok, not a problem.
user
Thanks for approaching us, hope to serve you again.
assistant
Thanks for your information.
user