Hello.
user
Hello. How can I assist you?
assistant
Owing to an emergency, I want to change my existing reservation. Can you please help me in that?
user
Sure, may I know your name please?
assistant
Benjamin Baker here.
user
Please give me a moment.
assistant
Ok.
user
There is no reservation found with your given name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant