Hello,.
user
Hello How may I serve you?
assistant
I want to cancel my reservation due to heavy snow fall. Can you help me in this?
user
Sure, May I know your good name please?
assistant
I am Raymond Hernandez.
user
Ok, please hold on for a minute.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
It's ok, not an issue.
user
Thank you for approaching us regarding ticket cancellation process.
assistant
Thank you for your kind help.
user