Hi.
user
Hello. How can I assist you now?
assistant
Owing to an emergency, I want to cancel my reservation. Can you help me out?
user
Sure, I will help you with that. Can I have your name please?
assistant
Sure, my name is Brian Lewis.
user
Ok, please wait a moment to check your reservation status.
assistant
Ok.
user
Sorry Brian Lewis, no reservation has found under your name to cancel.
assistant
That's ok, thank you.
user
Thank you for choosing us, have a good day.
assistant