Hi.
user
Hello. How can I help you today?
assistant
I am Scott Scott. I am planning to change my reservation to another destination, so can you help me to change my reservation?
user
I am here to help you with that. Just give a moment.
assistant
Ok.
user
Sorry, there is no reservation on your name in our database.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant