Hello.
user
Hello, how may I guide you at this moment?
assistant
I would like to change my planned dates to some other dates, please help me in changing my existing reservation.
user
Sure, I can help you in that.
assistant
Thank you.
user
May I know your good name please?
assistant
My name is Dorothy Phillips.
user
Ok, please wait for a while.
assistant
Sure, take your time.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
Ok, no problem. Thank you for your information.
user
Thanks for connecting with us.
assistant