Hello.
user
Hello, how can I aid you?
assistant
I have to cancel my flight ticket booking, can you please help me in that one?
user
Sure, may I know your name for checking?
assistant
Sure, my name is James Young.
user
Sorry, there is no reservation found under your name.
assistant
Ok, that's fine. I think it is not booked properly while I have booked the ticket. Anyways, thank you for your information.
user
Thank you for reaching us.
assistant
Welcome.
user