Hello. Scott Nelson here.
user
Hello, how may I aid you?
assistant
I need to change my existing reservation, could you help me in doing that?
user
Sure, I am glad to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
Sorry, there are no reservation found on your name.
assistant
Ok, no issues. Thank you for the information.
user
Thank you for reaching us.
assistant
Welcome.
user