Hello.
user
Hello, how can I assist you?
assistant
I made a reservation earlier this week to give a seminar, but my seminar has been postponed. Can you please help me in changing my reservation?
user
Sure, may I know your name to check the reservation?
assistant
Myself Kevin Phillips.
user
Please wait a minute, I will check the reservation and get back to you.
assistant
Sure, take your time.
user
Sorry to say that there is no reservation found on your name.
assistant
It's ok, thank you for checking.
user
Thank you for opting us.
assistant