Hello.
user
Hello, how may I guide you?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, may I know your name to check?
assistant
My name is Jessica White.
user
Please wait for a minute to check your reservation details.
assistant
Sure, I will wait for your information.
user
Thank you for waiting, no reservation found on your name.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for reaching us.
assistant