Hello.
user
Hello, how can I assist you today?
assistant
Due to personal health issue, I couldn't attend my business meeting.So I would like to cancel my recent reservation which is under my name.
user
Ok, can I know your name?
assistant
Sure, my name is William Gonzalez.
user
Sorry William, there is no reservation found with your name in our records to cancel.
assistant
Ok, no issues.
user
May be, some other had already cancelled your reservation, please check it once.
assistant
Sure, thank you for checking.
user
My pleasure.
assistant