Hello.
user
Hello.
assistant
I am Sandra Martinez.
user
How may I assist you for today?
assistant
I need to cancel my previous reservation due to my planned trip got cancelled due to some other important work. So please help me with cancelling my reservation.
user
Yes, I can help you. Give me a moment.
assistant
Thank you for accepting my request. I will wait for your response.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Oh! It may not be booked duet to server issue.
user
Thank you for contacting us.
assistant
Anyway, thank you for your valuable time.
user