Hi,.
user
Hello, how can I aid you?
assistant
I need to cancel my recent reservation due to my scheduled examination dates has been postponed. Can you help me?
user
Sure, I will help you.
assistant
Ok.
user
May I know your name for further process?
assistant
My name is Ronald Jones.
user
Please stand by.
assistant
Sure.
user
Thanks for being on hold. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, thanks for your quick response.
user
Thanks for opting us, have a good day.
assistant