Hi,.
user
Hello,. For what kind of service are you looking at?
assistant
Unfortunately I met with an accident, so I am unable to attend my sky diving event. Can you help me to change my reservation?
user
Sure, I can help you in that.
assistant
Thank you.
user
To change your ticket, we need to know your name. Can you provide it?
assistant
Sure, please check the reservation under the name of Samantha Nelson.
user
 Ok, please wait for a couple of minutes.
assistant
Sure.
user
Sorry Samantha, there is no active reservation found on your name to change it.
assistant
Ok, no issues. Thanks for your quick response.
user
Thanks for your presence.
assistant