Hello, I am Michael Gonzalez.
user
Hello, how can I help you?
assistant
I want to postpone my trip due to an emergency. Can you aid me in amending my existing reservation?
user
Please wait a while.
assistant
Take your time.
user
Sorry to say, there is no reservation on your name in our database.
assistant
No issues. Thank you for checking.
user
Thank you for opting us.
assistant