Hi.
user
Hello.
assistant
I am Robert Thomas.
user
How can I aid you?
assistant
I need to amend my reservation due to some issue, can you help me out?
user
Sure, please allow me a moment to check for the status.
assistant
Sure, take your own time.
user
Thank you for waiting. Here, there is no active reservation have been found under your name in our database to amend it.
assistant
That's ok, not an issue. Thank you for your help.
user
Thank you for reaching us.
assistant