Hello.
user
Hello, how best I can support you today?
assistant
I am Robert Jones. I want to change my existing reservation. Could you help me with that?
user
Surely, I will help you out. Please wait for a few minutes.
assistant
Ok.
user
Thank you for waiting, we did not find any reservation on your name to change.
assistant
That's ok, no problem. Thank you.
user
Thank you for reaching us.
assistant