Hi, I am Jacob Thomas.
user
Hello, how can I provide assistance to you?
assistant
I need to change my existing reservation due to heavy rainfall.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry for the inconvenience, there is no reservation found on your name.
assistant
Ok, no problem. Thanks for the information.
user
Thank you for choosing us, have a good day.
assistant
You too.
user