Hello.
user
Hello. How may I guide you today?
assistant
My name is Sharon Thomas, I would like to cancel my recent reservation. due to bad health condition.
user
Sure, I will help you in cancelling of your reservation. Please be on hold to check your previous reservation.
assistant
Sure, take your time.
user
We regret to inform you, there is no reservation existing on your name in our records.
assistant
No problem, thank you for the help.
user
Thank you for approaching us, hope you have a great day.
assistant