Hi.
user
Hello.
assistant
Owing for an emergency, I want to cancel my reservation. Can you please help me out?
user
Sure, I can help you with that.
assistant
Thank you.
user
Can you please tell me your name?
assistant
My name is Brenda Turner.
user
Sorry to inform you, there is no reservation found on your name to cancel.
assistant
No problem, anyway thank you for checking.
user
You are welcome. Thank you for consulting our travel agency.
assistant