Hello.
user
Hello, good morning. May I know your name please?
assistant
Yes, I am Samantha Wilson. Actually my trip was postponed so that I want to change an existing reservation, can you help me?
user
Sure, I will help you with that. Please wait for a while, I will check the details and get back to you.
assistant
Ok,sure.
user
Sorry Samantha, there is no reservation found on your name.
assistant
Ok, thank you for your information.
user
You are welcome, have a nice day.
assistant