Hello.
user
Hello, how may I assist you?
assistant
I had an urgent meeting with foreign delegates on my planned journey. Can you help me in changing my existing reservation?
user
Sure, can I have your name to check your reservation status?
assistant
Please check the status with name Kevin Lee.
user
Kevin, there is no reservation found under your name in our recordings.
assistant
Ok, that's fine, anyways thank you for the information.
user
Most welcome, thank you for reaching us.
assistant