Hi.
user
Hello. How can I assist you now?
assistant
Nicole Johnson here. I just want to change my existing reservation, due to sudden demise of my grand mother.
user
Sure, I am happy to help you with that. Please wait a moment to check your reservation status.
assistant
Ok.
user
Sorry Nicole Johnson, no reservation has found under your name to change.
assistant
No problem. Thank you.
user
Thank you for choosing us, have a good day.
assistant