Hello.
user
Hello. How may I help you?
assistant
I am Raymond Smith. Due to some personal work I want cancel my recent reservation, can you help me with this?
user
Ok, please wait a moment Smith.
assistant
Sure, take your own time.
user
Thanks for your time, there is no flight reserved with the name Raymond Smith.
assistant
That's fine, thanks for your help and information.
user
Welcome Raymond Smith.
assistant