Hi.
user
Hello. How may I help you out?
assistant
I want to cancel my reservation which is done recently due to some health issues, can you please help me?
user
Sure, I will help you in cancelling the ticket. May I know your name please?
assistant
Sure, my name is Lisa Johnson.
user
Sorry, there are no reservations found in our database.
assistant
Ok, not an issue. Anyways, thank you for your service.
user
Thank you for reaching us.
assistant