Hi.
user
Hello. What can I do for you?
assistant
Could you please help me to change an existing reservation as my trip got postpone due to bad weather conditions?
user
Sure, I am here to help you.
assistant
Thank you.
user
Could you please forward your name for checking purpose?
assistant
I made a reservation with the name Brandon Martin.
user
Ok, please hold on.
assistant
Sure.
user
Sorry  Pamela Hill, no reservation done on your name in our reservation list.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us, have a good day.
assistant