Hello.
user
Hello.
assistant
I am Stephanie Carter.
user
How may I help you today Carter?
assistant
I want to change my existing reservation, due to heavy rainfall in Seattle, can you help me?
user
Can you please wait a moment?
assistant
Sure, take your time.
user
Sorry Carter, there are no active reservations on your name.
assistant
That's ok, thank you for your information.
user
Thank you for choosing our service.
assistant