Hello.
user
Hello.
assistant
I am Sandra Allen.
user
How may I aid you today?
assistant
Due to my exams got postponed, I want to change my existing reservation. Can you please help me with this?
user
Sure, please be on hold.
assistant
Ok.
user
Thank you for your time, we did not find any active reservation in your name.
assistant
Ok, no issues. Thank you for the information.
user
Thank you for reaching us.
assistant