Hi.
user
Hello. How may I aid you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you help me out?
user
Sure, I will help you with that. May I know your name to check your reservation status?
assistant
Sure, my name is Rebecca Adams.
user
Ok, please wait for a while.
assistant
Ok.
user
Thank you waiting, there is no reservation found on your name in our database.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant