Hi.
user
Hello, how can I serve you the best today?
assistant
Owing to an emergency, my meeting with client got postponed, so I want you to change my existing reservation.
user
Sure, we are here to help you. On whose name, I have to check the reservation list?
assistant
Margaret Young here.
user
Please wait for a while.
assistant
Sure.
user
Thanks  for your time, there is no active reservation found in your name.
assistant
Ok, no issues.
user
Thank you for reaching us.
assistant
Thank you for your assistance.
user