Hello.
user
Hello. How can I help you today?
assistant
I need some help in my flight ticket cancellation, can you please help me with that one?
user
Sure, I am here to help you with that. May I know your name please?
assistant
Thank you and my name is Pamela Harris.
user
Please wait for a while, let me check your previous reservation status.
assistant
Sure, I can wait for your response.
user
Thank you for waiting.
assistant
It's alright.
user
There is no reservation found on your name in our database to cancel it.
assistant
Not an issue with that one, thank you for checking my reservation status.
user
Thank you for reaching us, have a great day.
assistant
Welcome.
user