Hello.
user
Hello. How may I help you?
assistant
Actually my Hockey competition is postponed, so that I want to change my existing reservation. Can you help me?
user
Sure, I am here to help you. Can you please tell me your name?
assistant
Thank you. I am Charles Carter.
user
Ok, please wait a minute.
assistant
Sure, I will wait.
user
Sorry to inform you that, there is no active reservation found with your name to change the details.
assistant
Ok, not a problem. Thank you for your information.
user
You are welcome. Thank you for choosing us.
assistant