Hello.
user
Hello, how can I assist you today?
assistant
I want to change my existing reservation due to bad weather condition, can you please help me with that?
user
Sure, I am here to help you. May I know your name?
assistant
My name is Kimberly Harris.
user
There is no reservation found under your name.
assistant
Not an issue, thank you.
user
Thank you for choosing us.
assistant