Hello.
user
Hello, what assistance you are looking form our agency?
assistant
I had heard in the news that there is anticipation of heavy rain at my location. So my parents told me to cancel the flight ticket. Can you help me with the cancellation?
user
That is sad to hear. I will surely help you with the cancellation. Please provide your respected name to check your previous reservation in our portal.
assistant
Thank you for understanding my concern. My name is Donna Hernandez.
user
Ok Donna, can you please wait a moment while I check your reservation details.
assistant
Sure, I will wait for your response.
user
Thank you for waiting. I appreciate your patience.
assistant
That's ok, may I know my reservation status?
user
Sorry Donna, here in our reservation list I didn't find any reservation on your name.
assistant
That's ok, may be my dad had cancelled the flight ticket. Anyways thank you for your quick assistance.
user
Yes Donna, please recheck your emails on this concern and confirm about it. Thank you for contacting us.
assistant