Hello, I am Rachel Martin.
user
Hello, how  may I help you?
assistant
As my manager did not approve my leave, I would like to cancel my recent reservation.
user
Sure, can I have your journey dates?
assistant
I don't remember the exact date on which the ticket has booked.
user
Ok, Please wait for a moment.
assistant
Sure, take your time.
user
Sorry, there is no reservation found on your name.
assistant
That's ok, thank you for checking.
user
You are welcome. Thank you for reaching us, have a nice day.
assistant
Welcome.
user