Hello.
user
Hello, how may I assist  you?
assistant
I want to cancel my ticket which I have recently reservated on the name Sarah Mitchell. Can you help me with it please?
user
Sure, I will help you in cancelling the reservation. Please allow me a moment to check the previous reservation status on your name.
assistant
Sure, take your time.
user
Sorry Sarah, no reservation found on your name.
assistant
That's ok, no problem. May be it is been cancelled by my brother. Anyways thank you for checking.
user
Thank you for contacting us.
assistant