Hello.
user
Hello. How may I help you?
assistant
I have to cancel my previous flight ticket booking due to some problems, can you please help me in that one?
user
Ok, may I know your name?
assistant
Thank you for considering my request and my name is Katherine Anderson.
user
Please hold on a moment I will let you know the current status of your reservation.
assistant
Sure, I can wait for your response.
user
Sorry to tell you that, there is no active reservation found with your name in our database to cancel it.
assistant
No issues with that one, thank you for checking my reservation status.
user
Welcome, have a good day.
assistant