Hello.
user
Hello. How can I assist you?
assistant
Myself Karen Wright. My scheduled examination dates has been postponed. So, I would like to change my existing reservation.
user
Sure Wright, I am here to help you to change your reservation. Give me a moment.
assistant
Ok.
user
Sorry Wright, there is no reservation is showing in our data base to change your previous reservation.
assistant
It's ok, thank you.
user
Welcome. Thank you for choosing us.
assistant