Hello.
user
Hello. How can I aid you today?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I am here to help you. May I know on whose name the ticket has been reserved formerly?
assistant
Thank you.My name is Ruth Harris.
user
I found a reservation on your name, shall I proceed to cancel?
assistant
Ok, proceed to cancel my reservation.
user
Your ticket has been cancelled.
assistant
Thank you.
user
Welcome, thank you for choosing us. Have a great day.
assistant