Hello.
user
Hello.
assistant
Michael Gonzalez here.
user
How can I help you now?
assistant
Due to an emergency, I want to cancel my reservation. Can you please help me for that?
user
May I know your name please?
assistant
Michael Gonzalez is my name.
user
Please be on hold.
assistant
Ok, I will wait.
user
Sorry,  to say there is no reservation found on your name. Thank you for approaching us.
assistant
Anyway, thanks for the information.
user