Hello.
user
Hello, how can I help you today?
assistant
I want to postpone my trip due to an emergency. Can you aid me in amending my reservation?
user
Sure, may I know your good name?
assistant
Thank you. Ticket was reserved on the name Katherine Lopez.
user
Please wait for a moment.
assistant
Take your time.
user
Sorry to say that, no reservation was found with your good name.
assistant
No issues. Thank you for checking.
user
Thank you for reaching us.
assistant