Hi.
user
Hello.
assistant
I am Catherine Gonzalez.
user
How may I help you today?
assistant
As my exam is postponed, can you help me in changing my reservation?
user
Sure, I will help you with that. Please wait for a while.
assistant
Sure.
user
I am sorry to infirm that there is no reservation found under your name.
assistant
No issue, thank you.
user
Thank you for contacting us.
assistant