Hi.
user
Hello. How may I aid you?
assistant
I am John Harris, I had done a reservation last week to visit Austin. But, due to heavy floods there I haven't visited there. So, I want to cancel my flight ticket reservation.
user
Ok. Wait a minute, I'll check and let you know.
assistant
Ok, sure.
user
Sorry John, there is no reservation found with your name in our records.
assistant
It's ok. Thank you for the information.
user
Most welcome.
assistant