Hello.
user
Hello. How can I help you?
assistant
I want to change my existing reservation due to bad health issues. Can you help me in doing that?
user
Sure, wait a while.
assistant
Ok.
user
Sorry to say, there is no reservation on your name in our database. May I know your name please?
assistant
Ok, not a problem. I am Amy Edwards. Thank you for your information.
user
Thank you for opting us.
assistant