Hello.
user
Hello, How can I aid you at this moment?
assistant
I want to change my existing reservation, can you please help me with this?
user
Sure, may I know on which name the ticket has been reserved?
assistant
I am Scott Garcia.
user
Ok, please wait for a minute.
assistant
Sure.
user
Sorry to notify you, there is no active reservation found on your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for opting us.
assistant