Hi.
user
Hello, how may I assist you today?
assistant
Can you help me in cancelling my recent reservation, as my trip is postponed?
user
Sure, I am here to help you.
assistant
Ok.
user
May I know your name please?
assistant
Check under the name Alexander Hernandez.
user
Please wait for a moment.
assistant
Sure.
user
Sorry Hernandez, there is no reservation found as per your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for opting us.
assistant