Hello.
user
Hello, how can I help you?
assistant
I am Mary Moore. I want to cancel my reservation due to the heavy snow fall at my location, so I can make my trip. Can you help me with that?
user
Ok Mary, please wait for a while.
assistant
Ok, please take your time.
user
Mary, there is no reservation found under your name in our database.
assistant
That's ok, thank you for your assistance.
user
Thank you for choosing us.
assistant