Hello.
user
Hello, how may I help you?
assistant
Due to heavy rainfall in my destination place, so I would like to cancel my reservation.
user
May I know your name, please?
assistant
Sure, you can check my reservation on the name of Stephanie Carter.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry, we could not find any reservation in database on your name.
assistant
Not an issue. Thanks for your support.
user
Thank you for contacting us.
assistant