Hi.
user
hello, how can I help you?
assistant
I want to cancel my recent reservation due to heavy rains. Can you help me for this one?
user
Sure, may I ask for your name please?
assistant
Sure, Virginia Wright here.
user
Please spare me a moment. Virginia Wright, I regret to inform that there is no reservation by your name.
assistant
Sure. No issues, thank you for the information.
user
Thank you for reaching us.
assistant