Hello.
user
Hello. How may I assist you today?
assistant
I have to cancel the ticket which is booked to travel to Houston but now I have decided to cancel it. Can you please help me?
user
Sure, please wait for a minute. May I know your name to proceed further?
assistant
Yes, my name is Dorothy Clark.
user
Sorry, I could not find any reservation with your name in our database.
assistant
It's ok, not an issue with that. Thank you for searching the ticket status.
user
My pleasure.
assistant