Hello.
user
Hello.
assistant
I am Kevin Smith.
user
How may I help you?
assistant
I would like to change my reservation as I am leaving for business meet, can you please help me out?
user
Kevin Smith, please wait for a moment.
assistant
Sure.
user
Sorry, no reservation was found.
assistant
Ok no problem, thank you for your services.
user
Thank you for choosing us.
assistant