Hello.
user
Hello, how can I assist you today?
assistant
I am Brenda Thompson. Please, help me in changing my existing reservation as my plan to attend a seminar got postponed.
user
Sure, please wait for a while.
assistant
Sure.
user
Sorry, there was no reservation found with your given name.
assistant
It's ok, not an issue. Thank you for the information.
user
Thank you for opting us.
assistant