Hi.
user
Hello, how may I help you?
assistant
I need to change my existing reservation some health issues, can you please help me with that?
user
Sure, we are here to help you. May I know your name please?
assistant
Thank you. Michelle Carter.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, no problem. Thanks for your information.
user
Thanks for contacting us.
assistant