Hello.
user
Hello, how can I aid you today?
assistant
I want to change my existing reservation due to sudden demise of my grandfather. Can you please help me with this?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name?
assistant
Sure, myself Katherine Thompson.
user
There is no reservation found under your name to change.
assistant
Ok, not an issue. Thank you for the information.
user
Thank you for opting us.
assistant