Hi.
user
Hello. How may I guide you today?
assistant
Can you please help me with cancelling my previous booking due to my back pain please?
user
Sure, I will help you with that. Can you please share your name?
assistant
My name is Susan Nelson.
user
Please wait for a minute.
assistant
Ok, I will wait for your response.
user
I am sorry to say that there is no reservation found under your name.
assistant
Oh! That's very sad to know. Anyways, thank you for checking.
user
Thank you for reaching us.
assistant
You are most welcome.
user