Hello.
user
Hello, how can I be at your service today?
assistant
I made a reservation for round trip and got a connecting flight but now I want to change my reservation with a direct flight. Can you please help me to change it?
user
Sure, we are here to help you.
assistant
Ok.
user
Can I have your name to check your details in our database?
assistant
Sure, you can check my reservation on the name of Michelle Wright.
user
Please wait a moment, I will revert to you with the current status.
assistant
Sure.
user
We are hardly trying to find your reservation, but, we are sorry to inform you that, we did not find any reservation against your name.
assistant
Ok, not an issue. Thank you.
user
Thank you for consulting us.
assistant