Hello.
user
Hello. How may I help you?
assistant
Previously I reserved a plane ticket with high fare but I want to cancel that ticket as there is a special plane with low fare.
user
Ok, may I know on which name the ticket was booked?
assistant
The plane ticket is booked with the name of Rebecca Wright.
user
Ok Rebecca, please hold on for a moment.
assistant
Ok.
user
Sorry, I could not find any ticket booked with your name.
assistant
No problem, thank you for your service.
user
Thank you, have a good day.
assistant