Hello.
user
Hello. How may I help you now?
assistant
I would like to cancel my reservation due to some health issues, can you please help me out with that?
user
Sure, I am glad to help you. May I know your name to check your reservation status?
assistant
Thank you. Myself Thomas Miller.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry to inform you that, we have not found any active reservation on your name in our records.
assistant
Ok, no problem. Anyway thank you for checking out.
user
Thank you for reaching us.
assistant