Hello.
user
Hello, how can I help you today?
assistant
Can you please change my reservation, due to an emergency?
user
Sure, may I know your good name?
assistant
My name is Anthony Phillips.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok, no issue. Thank you.
user
Thank you for reaching us.
assistant