Hello.
user
Hello, how may I help you?
assistant
I want to change my existing reservation due to health issues, can you please help me with that?
user
Sure, we are here to help you. May I know your name please?
assistant
My name is Emma Smith.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Not an issue, thank you.
user
Thanks for contacting us.
assistant