Hello.
user
Hello. How can I help you at this moment?
assistant
I want to change my reservation due to postponed of my exam, so please help me.
user
Sure, I am here to help you. Can you please provide your name to check your reservation status?
assistant
Sure, I am Gary Walker.
user
Wait a moment please.
assistant
Sure.
user
Gary Walker, I have searched your reservation in our database and I couldn't find any active reservation under your name.
assistant
Not an issue, thank you.
user
Thank you for utilising our service.
assistant