Hello.
user
Hello, how may I assist you?
assistant
I am William Wright, I want to cancel my ticket as my plan to see my friend is postponed. Can you cancel my ticket?
user
Sure, please wait a moment, I will check and get back to you.
assistant
Sure.
user
Thanks for waiting, there is no reservation on your name.
assistant
Ok, thanks for the information.
user
Thanks for choosing us, have a good day.
assistant