Hello.
user
Hello.
assistant
I am Dorothy Rodriguez.
user
Dorothy Rodriguez, how can I aid you today?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, hold on for a moment. Let me check. Sorry Dorothy Rodriguez, there are no flights reserved on your given name formerly.
assistant
Oh! It may not be booked properly due to server issues while booking. Thank you for your time.
user
Welcome, thank you for choosing us. Have a great day.
assistant