Hello.
user
Hello, how may I assist you today?
assistant
I would like to change my reservation due to bad weather condition at my destination location, can you please help me out with that?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your good name?
assistant
Myself Mary Jackson.
user
Please wait for a moment, while I check for the reservation.
assistant
Sure.
user
Thank you for waiting, sorry there is  no reservation found on your name in our system data to change it.
assistant
Ok, no problem. Anyway thank you for checking out.
user
Thank you for visiting us, we hope see you again.
assistant