Hello.
user
Hello. How may I help you?
assistant
I need to cancel my reservation due to my planned programme got cancelled so please help me with that.
user
Sure, may I know your name please to check the reservation status?
assistant
Sure, please check the reservation with the name of Scott Green.
user
Scott, there is no reservation found with your details.
assistant
It's ok fine.
user
Thank you for choosing us.
assistant
Anyway, thank you for your time.
user
Welcome.
assistant