Hello,.
user
Hello, how can I aid you for today?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
user
I am here to help you about that, can you please provide your name for checking the reservation status?
assistant
Myself, Rachel Moore.
user
Please wait for a while to check in our booking list.
assistant
Ok.
user
Sorry for the trouble which is caused to you, I have not found any reservation on your name in our database.
assistant
Ok, no issues. Thank you for your information.
user
You are welcome, thank you for reaching us.
assistant