Hello.
user
Hello, how may I assist you?
assistant
Due to bad weather, I want to change my reservation. Can you help me?
user
Sure, may I know your name?
assistant
Dorothy Anderson here.
user
Wait for a while.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
No problem, Thanks for the information.
user
Thank you for reaching us.
assistant