Hello.
user
Hello. How may I assist you?
assistant
I want to cancel my recent reservation, as my exams got postponed. Can you please help me out with it?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please to check the status of your reservation?
assistant
My name is Katherine Taylor.
user
Katherine Taylor, I have found your reservation. Can I proceed to cancel?
assistant
Yes, please cancel it.
user
Ok, your reservation has been cancelled successfully.
assistant
Thanks for the service.
user
Thank you for reaching us.
assistant