Hello,.
user
Hello. How may I aid you?
assistant
I am Nicholas Garcia. Can you please change my existing reservation, due to postpone of my exams?
user
Sure, I will help you.
assistant
Thank you.
user
Please wait for a minute.
assistant
Sure.
user
Sorry, there are no reservation found on your name.
assistant
Ok, no issue. Thank you.
user
Thank you for approaching us.
assistant