Hi.
user
Hello. How can I aid you?
assistant
Due to heavy rains my tournament got cancelled, so I just want to cancel my recent reservation, can you help me?
user
Ok, please can I know your name to proceed with your concern?
assistant
I am Timothy Turner.
user
Ok, thank you for waiting.
assistant
Sure.
user
Sorry, there are no flight tickets found on your name to cancel as per our records.
assistant
That's ok, thank you for your information.
user
Thank you for choosing our agency.
assistant