Hi.
user
Hello,. By what way can I help you today?
assistant
I want to cancel my recent reservation. Can you help me in this?
user
Sure, I will help you with that.
assistant
Thank you.
user
On what name do I need to cancel the ticket?
assistant
I am Kathleen Roberts.
user
Ok, please wait. Let me check your reservation status.
assistant
Ok.
user
Thanks for waiting. Sorry Roberts, there is no active reservation on your name to cancel it.
assistant
Not a problem, thank you.
user
Thanks for choosing us.
assistant