Hi.
user
Hello how may I assist you today?
assistant
I want to cancel my reservation, can you please help me?
user
Sure, may I know your name for the cancellation process/.
assistant
My name is Sharon Thomas.
user
Your reservation found. Are you sure for this cancellation?
assistant
You can proceed.
user
Your request processed.
assistant
Thank you for helping me.
user
Welcome, thank you for reaching us.
assistant