Hello.
user
Hello, what can I do for you today?
assistant
I would like to change my flight reservation as my trip got postponed, can you please help me?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
I am Donna Wilson.
user
Ok, please wait for a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for availing us.
assistant