Hello.
user
Hello. How can I aid you?
assistant
I am Donna Baker want to cancel my reservation owing an emergency. Can you please help me in cancelling?
user
Sure. Please wait a while.
assistant
 Ok.
user
Thanks for being waiting. We didn't found any reservation by this name.
assistant
Ok, no issues. Thank you for your help.
user
Thank you for contacting us.
assistant