Hello.
user
Hello. How can I assist you?
assistant
Can you help me to cancel my reservation?
user
Ok, please can I know your name to proceed?
assistant
I am Kimberly Garcia.
user
Yes, please wait a moment.
assistant
Sure.
user
Ok, thank you for waiting. Sorry as per the records of reservation there is no flight ticket been found to proceed.
assistant
No problem, thank you for the checking.
user
Thank you for choosing our agency.
assistant