Hi.
user
Hello. How can I assist you?
assistant
As my exam got postponed, can you help me to change my existing reservation?
user
Sure, I will help you. Can I know your name for checking the reservation status?
assistant
Sure, my name is Ashley Clark.
user
Ok, please give me a minute.
assistant
Ok.
user
Sorry Ashley, there is no reservation available on your name.
assistant
That's ok, thank you.
user
Thank you for reaching us. Have a great day.
assistant