Hi.
user
Hello, how can I help you?
assistant
I need to cancel my reservation due to some issues, can you help me out?
user
Sure, I am here to help you. May I know your name to check with the status?
assistant
Myself Mary Miller.
user
Please wait a moment.
assistant
Sure, take your own time.
user
Thank you for waiting. Mary Miller, regret to inform that there is no active reservation found under your name to cancel.
assistant
That's ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant