Hello.
user
Hello, how may I assist you?
assistant
I am Charles Evans. Due to some health issue I need to cancel my reservation, can you please help me in that?
user
Sure, I will help you.
assistant
Thank you.
user
Please wait for a while, I will check your reservation status and get back to you.
assistant
Sure.
user
Sorry to say that there is no reservation found on your name.
assistant
It's ok. Thank you.
user
Thank you for reaching us.
assistant