Hello.
user
Hello, how can I aid you today?
assistant
Edward Gonzalez here. My holiday trip to Austin got postponed as of now due to bad weather, so please help me with changing my reservation.
user
Sure, please hold on a minute.
assistant
Ok.
user
Sorry, we could not find any reservation on your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant