Hello.
user
Hello.
assistant
I am Cynthia Hernandez.
user
How may I aid you?
assistant
I need to cancel my recent reservation due to heavy rainfall in our city. Could you please help me in doing that?
user
Sure, I will help you. Please, wait a moment.
assistant
Sure.
user
Thanks  for waiting, there is no reservation found on your name.
assistant
No problem, thank you for your information.
user
Thank you for approaching us.
assistant