Hi,.
user
Hello, how can I serve you?
assistant
Please change my existing reservation owing to an emergency.
user
Sure, can I have your name to check the details?
assistant
I am David Walker.
user
Ok, please give me a moment to check and I will revert to you with the status.
assistant
Sure.
user
Sorry for the inconvenience, there is no reservation found on your name to do modification.
assistant
Thanks.
user
Thank you for reaching us.
assistant