Hi.
user
Hello. How can I assist you today?
assistant
This is Christine Edwards. I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Ok.
user
Christine Edwards, there is no reservation found under your name.
assistant
That's ok, thanks for checking.
user
You are welcome. Thank you for reaching us.
assistant