Hello.
user
Hello, how can I guide you for today?
assistant
I am Rachel Davis. Please help me in cancelling my recent reservation?
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok, I will wait for your reply.
user
Sorry, there is no reservation found under your name in our database.
assistant
OK, thanks for your information.
user
Thank you for contacting us, have a nice day.
assistant