Hello.
user
Hello, how can I assist you today?
assistant
I want to cancel my reservation due to tornado in Canada, please help me with my cancellation.
user
Sure, I will help you. Can you please let me know your name?
assistant
Sure, my booking was done by the name of Susan Roberts.
user
Susan, please wait. Let me check your reservation status.
assistant
Ok, sure.
user
Sorry Susan, I have not found any reservation by your name in our website.
assistant
Oh! My husband might have already cancelled my reservation and forgot to inform me.
user
Thank you for choosing us and have a nice day.
assistant
Anyways, thank you for checking.
user