Hello. Linda Hernandez here.
user
Hello, welcome to ABC agency. How can I assist you today?
assistant
Due to my health issue, I'm unable to travel. Can you cancel my ticket?
user
Sure, please give me a minute, I will check it out whether your reservation existed or not.
assistant
Ok.
user
Sorry, there is no reservation found under your name.
assistant
It's ok. Thank you for searching.
user
Thank you for reaching us, I hope our agency will serve you in the future.
assistant