Hi.
user
Hello, how can I help you today?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me in that?
user
Sure, Let me know your name to check your reservation?
assistant
Raymond Hill.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, thank you for checking.
user
Thank you for choosing us.
assistant