Hi.
user
Hello. How can I aid you?
assistant
Could you please help me to change an exiting reservation as my trip got postpone due to bad weather conditions?
user
Sure, We are here to help you.
assistant
Thank you.
user
May I know your name?
assistant
I am Jessica Scott.
user
Please wait a while.
assistant
Sure.
user
Thanks for your time. I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant