Hello.
user
Hello, how can I help you?
assistant
I want change my reservation as my plan to meet my friend is postponed. Can you help me with that?
user
May I know your name please?
assistant
My name is William Thomas.
user
Sorry to say, there is no reservation on your name in our database.
assistant
Ok, thank you for the information.
user
Thank you for opting us.
assistant