Hello.
user
Hello. How may I guide you?
assistant
Owning to an emergency, I need to change my travelling dates in the past ticket which is booked in the last week. Can you please modify the ticket?
user
Sure, I will help you.
assistant
Thank you for your response.
user
Please provide your name to check your reservation status.
assistant
My name is Brenda Martinez.
user
Please wait a moment.
assistant
Ok, take your own time.
user
Brenda, no reservation has been found on your name in our database.
assistant
It's ok, thank you for checking my ticket status and providing the information regarding my ticket.
user
Thank you for choosing us.
assistant
You are welcome.
user