Hello.
user
Hello. How may I aid you at this moment?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me with this?
user
Sure, I am gleeful to help you with that. May I know your name please?
assistant
Sure, please check the reservation on the name of Nancy Lopez.
user
Please wait for a while, let me check your previous reservation status.
assistant
Ok, I will wait.
user
Thank you for waiting. There is no reservation found on your name in our reservation list to change.
assistant
Ok, Thank you.
user
Most welcome, thank you for reaching us.
assistant