Hello,.
user
Hello, How exactly I can serve you the best today?
assistant
I want to change my existing reservation due to medical emergency. Can you help me with this?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your name to check your details in our database?
assistant
Sure, Matthew Lewis is my name.
user
Please wait a moment.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
It's ok, no issues. Thanks for your prompt response.
user
Thank you for reaching us.
assistant