Hello.
user
Hello, how may I serve you at this moment?
assistant
My name is Samuel Lewis, I want to change my reservation as my plan to meet my sister at Boston is postponed. Can you change my reservation?
user
Sure, we are here to help you. Please be on hold for some time.
assistant
Sure.
user
Sorry we couldn't find any reservation with your name.
assistant
Ok, thank you for the information.
user
Thank you for reaching us.
assistant