Hello.
user
Hello. How can I aid you?
assistant
Can you please help me in changing my recent reservation?
user
Sure, may I know your name to check for the status?
assistant
I am Eric Taylor.
user
Please be on hold, I will get back to you in a minute.
assistant
Sure.
user
Thank you for waiting. Here, there is no active reservation have been found under your name in our database to amend it.
assistant
Its ok, thank you.
user
Thank you for reaching us.
assistant