Hi.
user
Hello, how may I succour you?
assistant
I would like to change my reservation due to postpone of my engagement, please help me with changing.
user
Sure. May I know your name to check with the reservation list and get back to you.
assistant
Reservation was done by the name Steven Williams.
user
Ok. It is unfortunate that there is no reservation found on your name.
assistant
That's ok, thank you.
user
Thank you for picking us.
assistant