Hi.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation due to sudden cancellation of my trip . Can you help me?
user
Sure, can I know your name?
assistant
Thank you. Kimberly Lewis.
user
Please hold on a moment.
assistant
Ok.
user
Sorry, there is no reservation found on given name.
assistant
That's Fine, Thank you for the information.
user
Thank you for reaching us.
assistant