Hello.
user
Hello, how may I help you?
assistant
There is a slight change in my recent reservation, can you please help me?
user
Sure, we are here to help you. May I know your name please?
assistant
Myself Karen Hill.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
No issue, anyway thank you for checking.
user
Thank you for contacting us.
assistant