Hi.
user
Hello. How can I serve you?
assistant
I want to cancel my reservation as my exams got cancelled, can you please help me out?
user
Sure. May I know your name?
assistant
Please check the reservation on the name of Melissa Miller.
user
 Ok, Please wait a while.
assistant
Ok.
user
Thanks for being waiting, We found a reservation by this name and it has been cancelled successfully,.
assistant
Thank you.
user
Thank you for choosing us.
assistant