Hello.
user
Hello, how best I can serve you today?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, we are here to help you.
assistant
Thank you.
user
Could you please provide your name to check your previous reservation status?
assistant
My name is Ashley Wilson.
user
Ok, please be on hold.
assistant
Sure, I will wait for your response.
user
Sorry to inform you that, we did not find any reservation with your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for availing our services. Have a nice day.
assistant
Welcome.
user