Hi.
user
Hello. How can I assist you today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I will help you in cancelling your reservation. May I know your name please?
assistant
Myself Nicholas Collins.
user
Collins, I have not found any reservation by your name in our database.
assistant
No problem, thanks for checking.
user
Thank you for contacting us and have a nice day.
assistant