Hi.
user
Hello, how can I assist you for today?
assistant
I am Scott Gonzalez. Can you please help me in changing my recent reservation?
user
I am here to help you with that Scott Gonzalez.
assistant
Ok.
user
I am sorry to say this Scott Gonzalez, there is no active reservation with your name to change.
assistant
Ok, fine thank you for checking.
user
You are welcome, thank you for reaching us.
assistant