Hello.
user
Hello. How can I aid you at this moment?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.
user
Sure, I will help you in cancelling reservation.
assistant
Thank you.
user
May I know your name for further process?
assistant
Sure, myself Jason Roberts.
user
Please give me a moment, I will check your reservation status.
assistant
Sure, take your time to check.
user
There is no previous reservation available in your name Jason Roberts.
assistant
Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.
user
Thank you for contacting us, have a nice day.
assistant