Hello, I am Mary Hall.
user
Hello, how can I aid you today?
assistant
I need to change my existing reservation, as my football match got postponed due to bad weather. Please help me in changing?
user
Sure, please wait a moment.
assistant
Ok.
user
Sorry, there is no active reservation found on your name.
assistant
Ok, no issues. Thanks for your service.
user
Thank you for choosing us.
assistant