Hello.
user
Hello, how can I support you today?
assistant
Owing an emergency, I would like to change my existing reservation. Please help me out.
user
Sure, can you share me your good name?
assistant
My name is Dorothy King.
user
Please wait for a while.
assistant
Sure, take your time.
user
Thanks for your time, we are regret to inform to you that, there is no active reservation found in your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant