Hi, I am Kevin Edwards.
user
Hello, how may I serve you today?
assistant
I want to change my reservation, can you help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait, I will check the reservation on your name and revert to you.
assistant
Sure.
user
Sorry to say that, there is no active reservation found with your name in our database.
assistant
Ok, thanks for the information.
user
Thank you for reaching us.
assistant