Hello.
user
Hello, how can I help you today?
assistant
I need to cancel my reservation as my plan to go for trekking got cancelled. Can you help me?
user
Sure, we are here to help you. Kindly share your name.
assistant
I am Janet Martinez.
user
Please wait a moment.
assistant
Sure.
user
Sorry to say, no reservation found with your name.
assistant
That's fine, thanks for your response.
user
Thanks for reaching us.
assistant