Hello.
user
Hello.
assistant
William Roberts here.
user
How can I assist you at this moment?
assistant
Can you please help me in cancelling my recent reservation? As my visiting location is completely destroyed by floods.
user
Sure, I will help you with this. Please be on hold for a moment.
assistant
Ok.
user
There is no reservation found under your name to do cancellation.
assistant
That's ok, thank you for giving the information.
user
Thank you for choosing us.
assistant