Hi.
user
Hello. How could I help you?
assistant
Emily Rodriguez here.
user
Nice meeting you Emily.
assistant
As my engagement got postpone, I want to change my existing reservation. Please help me with that.
user
Sure, I am happy to help you. Wait a moment.
assistant
Ok.
user
Sorry Emily, as per the record's we could not found any ticket reservation on your requested name.
assistant
It's ok. Thanks for the information.
user
Thank you for calling us, have a good day.
assistant