Hi.
user
Hello, how may I support you today?
assistant
This is Rebecca Robinson. I want to change my recent reservation due to postpone of exams. Can you help me in that?
user
Sure, we are glad to help you to change it.
assistant
Thank you.
user
Please wait for a couple of minutes.
assistant
Ok.
user
Thanks for being patient, there was no active reservation on your name to change it.
assistant
Ok, it is not an issue. Thank you for your service.
user
Thank you for approaching us.
assistant