Hello.
user
Hello. How can I help you at this moment?
assistant
I want to do some changes in my existing reservation. Can you help me for that?
user
Sure, I am here to help you with this.
assistant
Thank you.
user
Can you please provide your name to check your reservation status in our database?
assistant
My name is Sharon Nelson.
user
Wait a moment please.
assistant
Sure, I will wait for your response.
user
Sharon Nelson, there is no active reservation found under your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for contacting us.
assistant
Welcome.
user