Hello.
user
Hello.
assistant
I am Amy Gonzalez.
user
How can I assist you?
assistant
Actually, last week I booked a ticket to Houston to attend a match. But now, I want to change my reservation to Austin, because that match is going to be held in Austin. Please help me in changing my reservation.
user
Ok, please give me a minute so that I can check with your previous reservation details.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
That's fine, thank you for your information.
user
Thank you, have a nice day.
assistant