Hello.
user
Hello.
assistant
My name is Pamela Hernandez.
user
How can I help you?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I will help to cancel your reservation.
assistant
Thank you.
user
Sorry, no reservation found on your name to cancel your reservation.
assistant
That's ok, thank you for checking.
user
Welcome, have a nice day.
assistant