Hello.
user
Hello, how can I assist you?
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, may I know your name?
assistant
My name is Rachel Jones.
user
Ok, please wait a minute.
assistant
Sure, take your time.
user
Sorry, there is no reservation found on your name.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant