Hi.
user
Hello, how can I aid you?
assistant
Help me in cancel my reservation?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
I am Nicholas Parker.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
That's ok, thank you.
user
Thank you for choosing us.
assistant