Hello.
user
Hello. How can I assist you today?
assistant
Can you help me with that change my existing reservation?
user
Sure, may I know your name to check for the previous reservation?
assistant
Paul Wilson.
user
Please allow me a moment.
assistant
Sure.
user
Paul Wilson, there is no reservation found under your name.
assistant
No problem, thank you for the information.
user
Thank you for contacting us.
assistant