Hi, I am Nancy Martinez.
user
Hello. Nancy Martinez, how can I assist you?
assistant
We friends were planning to cancel our tour, so could you please help me in cancelling my flight ticket.
user
Sure. please, wait a while. Thanks for being patience.
assistant
Ok.
user
We found that there was a reservation with your name. So can I cancel this?
assistant
Yes, cancel my reservation.
user
Ok, your ticket has been cancelled.
assistant
Ok, thank you for your help.
user
Thank you for reaching us.
assistant