Hello.
user
Hello.
assistant
I am Laura Phillips.
user
How may I help you?
assistant
I want to change my existing reservation, can you please help me with this?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
Sorry to inform you that there is no active reservation found on your given name.
assistant
Ok, no problem. Thank you for your help.
user
Thanks for reaching us, have a nice day.
assistant