Hello.
user
Hello, how can I aid you today?
assistant
I would like to cancel my reservation as I am leaving for hometown, can you please help me out?
user
Sure, can I know your name please?
assistant
Barbara Hill here.
user
Sorry, no reservation found on your name in our portal to cancel it.
assistant
Ok no problem, thank you for your services.
user
Thank you for contacting us.
assistant