Hello.
user
Hello.
assistant
I am Donald King.
user
How can I assist you at this moment?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I am happy to help you with that.
assistant
Thank you.
user
Please be hold on for a moment to check your reservation status.
assistant
Sure.
user
Sorry Donald King, no reservation has found under your name to cancel.
assistant
That's ok, thank you for your information.
user
My pleasure. Thank you for choosing us, have  a good day.
assistant