Hello.
user
Hello, how may I assist you at this moment?
assistant
Can you please aid me to change my existing reservation?
user
Sure, we are here to assist you. May I know your good name?
assistant
Myself Rachel Jones.
user
Ok, please wait for a couple of minutes.
assistant
Sure, I will wait for your response.
user
Sorry, there is no active reservation found on your name in the airline database.
assistant
That's fine, thank you for checking.
user
Thank you for choosing us.
assistant