Hello.
user
Hello. How may I help you?
assistant
Can you aid me to change my reservation due to emergency?
user
May I know your name please to check the status of your reservation?
assistant
Patrick Young here.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
Thank you for the help.
user
Thank you for reaching us.
assistant