Hello.
user
Hello, how may I help you?
assistant
I would like to change my reservation due to some health issues, can you please help me out with that?
user
Sure, we are here to aid you.
assistant
Thank you.
user
Can I know your name, please?
assistant
Myself Virginia Perez.
user
Wait a minute.
assistant
Sure.
user
Sorry, there was no reservation found on your name.
assistant
That's ok, no problem. Thank you for checking out.
user
Thank you for choosing us.
assistant