Hello.
user
Hello. How may I help you out?
assistant
Dennis Gonzalez here. I want to cancel my ticket due to inclement weather in my hometown.
user
Sure, I will help you out.
assistant
Ok.
user
Please wait for a while.
assistant
Sure.
user
Sorry, there are no reservations found.
assistant
It's ok, thank you.
user
Thank you for choosing us.
assistant