Hi.
user
Hello.
assistant
I am Karen Hernandez.
user
How can I assist you now?
assistant
Would it be possible to change my reservation, which I have done with my name?
user
Sure, I am happy to help you with that.
assistant
Thank you.
user
Please wait a moment to check your reservation status.
assistant
Ok.
user
Sorry Karen Hernandez, no reservation has found under your name to change.
assistant
That's ok, thank you for the response.
user
Thank you for choosing us, have a good day.
assistant