Hello.
user
Hello. How can I assist you?
assistant
I am planning to cancel my recent reservation due to heavy rains in my destination place, Can you please help me out?
user
Sure, can I know your name please?
assistant
I'm Katherine Collins.
user
Sorry Collins, there is no reservation found on your name.
assistant
OK, no issue.
user
Thank you for approaching us, have a good day.
assistant
You are welcome.
user