Hi.
user
Hello, how best can I guide you today?
assistant
I would like to change my existing reservation, can you please help me?
user
Sure, can I know your good name?
assistant
Kathleen Jones.
user
Please stand by.
assistant
Sure.
user
Thank you for waiting, there is no active reservation found with the given name.
assistant
No issues, thank you.
user
Thank you.
assistant