Hello.
user
Hello. How can I assist you?
assistant
I want to change my existing reservation, as my exams have postponed suddenly. Can you please help me with this?
user
Sure, can I know the name for checking the reservation status?
assistant
I am Kathleen Campbell.
user
Sorry Kathleen, there is no reservation available on your name.
assistant
Ok, no problem. Thank you for your information.
user
Than you for approaching us.
assistant