Hello.
user
Hello. How may I assist you?
assistant
My parents arrived to my home so, I would like to postpone my meeting. Can you help me in changing the existing reservation?
user
Sure, may I know your name so that I can help you easily.
assistant
My name is Laura White.
user
Laura White, there is no reservation for you with your name.
assistant
That's fine, thank you for the information.
user
Thank you for reaching us.
assistant