Hello.
user
Hello, how may I assist you today?
assistant
Due to sudden changes, my seminar has been postponed. Can you please change my reservation?
user
Sure, may I know your name for the changing process.
assistant
Emily Jackson here.
user
 Sorry, we couldn't find a reservation on your name to change.
assistant
Ok, not an issue. Thank you.
user
Welcome, thank you for reaching us.
assistant