Hi.
user
Hello, how may I aid you today?
assistant
My holiday trip got cancelled, can you please help me in cancelling my reservation?
user
Sure, we are here to assist you.
assistant
Thank you.
user
May I know your good name?
assistant
I am Ronald Wilson.
user
Please wait a minute.
assistant
Ok.
user
Sorry to say that there is no active reservation on your name to cancel.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant