Hello.
user
Hello. How may I assist you at this moment?
assistant
I need to change the travel dates in the previous reservation because I have postponed my trip. Can you please help me to do that?
user
Sure, I am here to help you. Can I know your name please?
assistant
Thank you. I am Michael Turner.
user
Sorry to inform you that, there is no active reservation found with your name to change the ticket details.
assistant
That's fine, no problem.
user
You are most welcome. Thank you for choosing us.
assistant
Than you for your help.
user
My pleasure.
assistant