Hello.
user
Hello, how can I support you?
assistant
I am Donald Lopez. I am baseball player, I have a plan to visit my family but due heavy rain I change my plan. Please help me to cancel my flight ticket.
user
Sure, please hold on.
assistant
Sure.
user
Thanks for being hold, there is no reservation on your name.
assistant
Thanks for the details.
user
Thank you for reaching us.
assistant