Hello, I am Kathleen Smith.
user
Hello, how can I helpful to you?
assistant
I want to cancel my recent reservation due to bad weather conditions. Can you assist me in this?
user
Sure, we are glad to assist you.
assistant
Thank you.
user
Please be on hold.
assistant
Ok.
user
Thanks for being on hold, we are sorry to inform you that, we did not find any reservation against your name.
assistant
It's alright. Thank you for your information.
user
Thanks for contacting us, we hope to serve you again.
assistant