Hello.
user
Hello.
assistant
I want to cancel my ticket as I have some family issues. Could you help me out?
user
Sure, I am gleeful to help you.
assistant
Thank you.
user
Can you please provide the name on which you have done the reservation previously?
assistant
Please check with the name Helen Walker.
user
Can you please allow me a moment to check the reservation status in our database?
assistant
Sure, take your time.
user
I have searched the database with the name Helen Walker and I couldn't find any active reservation under your name.
assistant
No problem, thank you for assisting me.
user
Thank you for contacting us, keep utilise our service in future too.
assistant
Sure, I will contact you in future.
user