Hello.
user
Hello. How may I assist you?
assistant
I am Ruth Baker. I would prefer to change my reservation as I am leaving for pilgrimage, can you please help me out?
user
Sure, I can help you to change the ticket details. Can you please wait a minute?
assistant
Thank you. Sure.
user
I am really sorry to inform you that, I have not found any active reservation with your name in our database to change.
assistant
Ok no problem, thank you for your services.
user
You are welcome. Thank you for approaching us.
assistant