Hi.
user
Hello, how may I assist you today?
assistant
 I need to book a flight ticket from OAK to JFK, can you help me in booking a flight ticket?
user
Sure, we are here to make your journey comfort. Help me with your journey dates, so that it will be easier to move further in booking.
assistant
Sure, my journey dates are Sep 12 and Sep 14.
user
Are you okay with connecting flight or you need a direct flight?
assistant
I prefer maximum one connection.
user
Would you like to avail any benefits for the comfort of your journey?
assistant
I would prefer return time at afternoon.
user
Can I have your name please?
assistant
Sure, Patrick Young here.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for waiting, we are unable to provide flight in between your journey routes due to some technical up-gradation at destination airport.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for approaching us.
assistant