Hello.
user
Hello. How can I help you today?
assistant
I am Ryan Smith, I want to cancel my reservation due to cancellation of my exam.
user
Sure, I will help you in cancelling, please hold on for a moment to check your reservation status.
assistant
Ok, sure.
user
Smith, there is no any active reservation with your name in my database.
assistant
It's ok, anyway thank you for the information form your service.
user
It's my pleasure.
assistant