Hi.
user
Hello. How may I assist you today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I will help you. Could you please provide your name to check your previous reservation status?
assistant
Myself Michael Lee.
user
Ok Lee, please hold on.
assistant
Sure.
user
Sorry to inform you that, there is no reservation found with your name in our records.
assistant
No problem, thanks for checking.
user
Thank you for reaching us, have great day.
assistant