Hello.
user
Hello, how may I assist you?
assistant
I want to change an existing reservation, so please help me in changing the reservation.
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Myself Matthew Clark.
user
Please wait for a while.
assistant
Ok.
user
Thanks for your time, there is no active reservation found in your name.
assistant
Not an issue. Thank you.
user
Thanks for your approach.
assistant