Hello, I am Benjamin Harris.
user
Hello Benjamin Harris.
assistant
I want to cancel my reservation, due to sudden change in weather condition.
user
How can I be your helping hand today? Sure, please wait.
assistant
Ok.
user
Thank you for your time. Sorry to inform you that there is no reservation  found on your name.
assistant
Ok, not a problem. Thank you for information.
user
Thank you for reaching us.
assistant