Hello, Amy Mitchell here.
user
Hello, how may I aid you today?
assistant
I need to cancel my recent reservation, as my NBA play offs got cancelled due to bad weather conditions. Could you please help me in cancelling?
user
Sure, we are here to help you. Please hold a moment, let me check your reservation with us.
assistant
Ok.
user
Thanks for your time, sorry, no reservation found on your name.
assistant
Ok, no issues. Thanks for your service.
user
Thanks for reaching us.
assistant