Hi.
user
Hello, how may I assist you?
assistant
Can you please change my recent reservation? As my planned trip has been postponed.
user
Sure, may I know your name?
assistant
Sure, my name is Nicole Gonzalez.
user
Please wait for a moment to check your details.
assistant
Sure.
user
Sorry, no reservation found on your name in my records. Thank you for reaching us.
assistant
Oh! That's ok, thank you for giving the information anyways.
user