Hello.
user
Hello.
assistant
I am Emma Rodriguez.
user
How can I assist you?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, we are happy to help you. Please wait for a while.
assistant
Sure, I will wait for your information.
user
Thanks for waiting, there is no active reservation on your name in our records.
assistant
Oh! That seems my brother has already cancelled my reservation on behalf of me. Thank you for providing information.
user
Thank you for availing us.
assistant