Hi.
user
Hello. How may I assist you?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, I am here to help you with your concern.
assistant
Thank you.
user
May I know your name please to check your reservation status?
assistant
I am Margaret Perez.
user
Please hold on a moment.
assistant
Sure.
user
Margaret Perez, no reservation has been found on your name in our database.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for approaching us.
assistant