Hello.
user
Hello. How may I help you?
assistant
Emily Phillips here. Due to sudden health issue, I am not able to travel in a flight on those dates. Can you please help me out with cancelling of my reservation?
user
Sure Emily, I will help you in cancelling the ticket.
assistant
Thank you.
user
Please wait a moment I will check the status and will let you know.
assistant
Sure.
user
Sorry, there are no reservations found on this name.
assistant
Oh! I think something went wrong on that situation. Anyway, thank you for the information.
user
Thank you for approaching us.
assistant
Welcome.
user