Hi.
user
Hello. How can I assist you at this moment?
assistant
Due to bad weather conditions, I want to change my existing reservation. Can you please help me out?
user
Sure, I will help you with this. Can you please provide your name to check your reservation status?
assistant
Sure,. my name is Elizabeth Hill.
user
Elizabeth Hill, there is no active reservation found under your name in our database.
assistant
That's ok, thank you.
user
Thank you for choosing us.
assistant