Hello.
user
Hello, how may I help you?
assistant
I want to cancel my reservation due to my health issue so, can you please help me with cancellation?
user
Sure, may I know your name please?
assistant
My name is Virginia Moore.
user
Ok, please wait.
assistant
Ok.
user
Thanks for your time, no reservation was found based on your name.
assistant
Not an issue, thank you.
user
Thanks for availing us.
assistant