Hello.
user
Hello, how may I help you?
assistant
I have some personal matters that need fixing, so I need to change an existing reservation. Can you please help me in that?
user
Sure, please provide your name to check the details of your reservation.
assistant
My name is Elizabeth Phillips.
user
Sorry Phillips, there are no details found regarding your reservation.
assistant
That's not a problem.
user
Thanks for choosing us, have a good day.
assistant
Thanks for your information.
user