Hi.
user
Hello, how may I help you?
assistant
Can you help me to cancel my reservation?
user
Sure, may I know your name please?
assistant
Sure, my name is Donald Thompson.
user
Wait a while, kindly.
assistant
Ok.
user
 Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
No issues, thank you for your information.
user
Thank you for reaching us.
assistant