Hi.
user
Hello. How can I aid you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I am glad to help you in cancelling your reservation.
assistant
Thank you.
user
Please allow me a moment to check for your previous reservation status is whether active or not.
assistant
Sure.
user
Can you please provide me the name to cancel the reservation.
assistant
Myself Shirley Robinson.
user
Sorry, there is no active reservation have been found under your name in our database to cancel it.
assistant
No problem, thanks for checking.
user
Thank you for opting us.
assistant