Hi. I am Steven Johnson.
user
Hello, how may I aid you?
assistant
I would like to cancel my reservation, as my exam is postponed. Can you help me?
user
Sure, I can help you.
assistant
Ok.
user
Please wait for a while, I will check the reservation list and get back to you.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name to cancel.
assistant
That's ok, thank you for checking.
user
Thank you for availing us.
assistant