Hi. I am Robert Smith.
user
Hello, how may I assist you today?
assistant
 Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me in my cancellation?
user
Sure, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, no reservation found with your name to cancel.
assistant
Not an issue. Thank you.
user
Thanks for opting us.
assistant