Hi.
user
Hello. How may I help you?
assistant
Due to health issue I cannot travel on my reserved dates. Can you help me to change my existing reservation?
user
Sure, I am here to help you. May I know your name to check the ticket status?
assistant
Sure, my name is Amanda Harris.
user
Ok, please wait a minute.
assistant
Ok.
user
Sorry for the inconvenience, there is no active reservation on your name to change the details.
assistant
That's ok, thank you.
user
Most welcome. Thank you for contacting us.
assistant