Hi.
user
Hello. How can I assist you at this moment?
assistant
Due to some personal issues, I would like to cancel my reservation. Can you help me?
user
Sure, I will help you with that. Can I have your name please to check your reservation status?
assistant
My name is Jennifer Rodriguez.
user
Ok, please wait a moment.
assistant
Ok.
user
Sorry Jennifer Rodriguez, no reservation has found under your name to cancel.
assistant
Its ok, thank you for the information.
user
Thank you for choosing us, have a good day.
assistant