Hello.
user
Hello, how may I help you?
assistant
Can you please assist me with altering my existing reservation, which I have booked in the last week?
user
Please share your name?
assistant
I have booked the ticket by the name of Scott Carter.
user
We are sorry to inform you that, we did not find any reservation against your name.
assistant
Oh! That's very disappointing to know. Anyways, thank you for checking.
user
Thank you for reaching us.
assistant
You are welcome.
user