Hello.
user
Hello, how can I be your helping hand today?
assistant
I am planning to change my reservation due to health issue. Can you please help me out?
user
Sure, I am glad to help you to change it.
assistant
Thank you.
user
Can I have your name please?
assistant
My name is Shirley Williams.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for your time, there was no reservation found on your name to change it.
assistant
That's fine, thank you for your service.
user
Thank you for choosing our service.
assistant