Hello, I'm Michael Turner.
user
Hello Turner, nice meeting you.
assistant
I want to do some changes in my existing reservation because I did not get the concert tickets, so planning to travel on another date, can you please help me?
user
Yes, I can help you Turner.
assistant
Thank you.
user
Please be on hold, I will check for that.
assistant
Ok.
user
Sorry to say Turner, there is no ticket found in our data sheet with your name.
assistant
That's ok, thank you.
user
Is there any other help that you need from my side?
assistant
No thanks.
user
Ok, thank you for reaching us. Have a nice day.
assistant
Welcome.
user