Hello.
user
Hello.
assistant
I am Matthew Anderson.
user
How may I assist you?
assistant
I would like to cancel my reservation, as I am moving to my hometown, can you please help me out?
user
Sure, please wait a moment, I will check and get back to you.
assistant
Thank you.
user
Unfortunately there is no reservation on your name.
assistant
Ok no problem, thank you for your services.
user