Hello.
user
Hello, How can I aid you the day?
assistant
As my holiday trip has been postponed to due some issues. Can you please change my reservation?
user
Sure, I am here to serve you. Can you provide your name to proceed to next step?
assistant
Susan Robinson is my name.
user
Thanks for the details. We did not find any reservation with the name of Susan Robinson.
assistant
Ok, no issues.
user
Thank you for reaching us, regarding your ticket changing process.
assistant
Thanks for your information.
user