Hello.
user
Hello, how may I help you for the day?
assistant
Owing to an emergency I had to request for this cancel reservation.
user
Sure, we are here to help you. May I know your name to check your details in our database?
assistant
I am Emily Harris.
user
Ok, please wait a moment. I will check and get back to you with the status.
assistant
Sure.
user
Sorry to inform you that there is no active reservation found on your name.
assistant
Thanks.
user
Thank you for contacting us.
assistant