Hello.
user
Hello.
assistant
I am Katherine Lee.
user
How can I assist you today?
assistant
Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.
user
Sure, I'll definitely help you with that. Please let me check your reservation status first.
assistant
Ok.
user
Katherine Lee, there is no active reservation found under your name to do cancellation.
assistant
Not an issue. Thank you.
user
Thank you for choosing us, have a great day.
assistant