Hello.
user
Hello, how can I help you today?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
user
Ok, may I know your name?
assistant
Sure, my name is Jonathan Johnson.
user
Sorry for the in convince no reservation found with your name.
assistant
That's ok, thank you.
user
Thanks for reaching us, have a good day.
assistant