Hello.
user
Hello. How can I aid you?
assistant
Owing to an emergency, I just want to cancel my recent reservation. Can you please help me?
user
Sure, We are here to help you. May I know your name?
assistant
My name is Gregory Carter.
user
Give me a minute.
assistant
Sure.
user
  Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel  it.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant