Hello.
user
Hello, How can I aid you?
assistant
I want to change my reservation as my plan to visit Phoenix is postponed. Can you help me with that?
user
Sure, May I know your name?
assistant
My name is Emily Jones.
user
Ok, please wait a minute.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your name.
assistant
Ok, thank you for the information.
user
Thank you.
assistant