Hello.
user
Hello.
assistant
Susan Hill here.
user
How can I assist you today?
assistant
I want to cancel my ticket as most of my friends are interested in that trip. Can you cancel my booking?
user
Sure, I can help you with that. Please allow me a moment to check for the previous reservation.
assistant
Yes, take your time.
user
Susan, there is no reservation found under your name.
assistant
Ok, it's alright. No problem, thank you for your quick response in searching.
user
You are welcome. Thank you for contacting us.
assistant
Thank you.
user