Hello.
user
Hello, how can I help you?
assistant
Due to sudden plan, I would like to cancel my reservation. Can you help me?
user
Sure, can I know your name?
assistant
My name is Rachel Robinson.
user
Sorry Rachel, no reservation found on your name.
assistant
That's ok. Thank you for checking.
user
Do you need any other help?
assistant
Its ok, thank you.
user
Ok, thank you for contacting us.
assistant