Hi.
user
Hello, how can I aid you for today?
assistant
Owing to an emergency, my planned trip to Navajo adventure got cancelled, so I want you to cancel my recent reservation.
user
I am here to help you about that, can you please let me know your name to check the reservation status?
assistant
Sure, Melissa Taylor here.
user
Sorry Melissa Taylor, there is no active reservation under your name in our booking list.
assistant
Ok, no worries at all. Thank you for your kind information.
user
You are welcome, thank you for the reaching us.
assistant