Hello.
user
Hello. How can I aid you?
assistant
I need to change my reservation as my interview got postponed. Can you help me?
user
Sure, We are here to assist you. May I know your name to trace your details?
assistant
I am Jerry Martin.
user
Give me a minute.
assistant
Sure.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
Ok fine, thanks for your assistance.
user
Thank you for reaching us.
assistant