Hello.
user
Hello, how may I help you?
assistant
There is sudden change in weather in St.Paul, there is heavy snow fall in that region, so I want to cancel my reservation.
user
Sure, please give me a moment, I will check the availability. Of your details. Please can you tell me your good name?
assistant
Andrew Scott here.
user
I am sorry Scott, there is no reservation showing on this name.
assistant
That's fine, thanks for your information.
user
Thanks for approaching us.
assistant