Hello.
user
Hello. How may I assist you?
assistant
 I am very interested to visit historical places in my holidays, so, I have booked a trip to visit some old temple to write a story on that. Can you cancel my ticket?
user
Sure. Please let me know your name.
assistant
My self Karen Wilson.
user
Karen, there is no reservation found with your details.
assistant
Ok, it's fine no problem, thanks for your valuable time in helping us.
user
You are welcome.
assistant