Hello.
user
Hello. How can I aid you?
assistant
Can you please assist me to change my existing reservation?
user
Sure, may I know the name to check for the status?
assistant
Shirley Williams is my name.
user
Please be on hold, I will get back to you in a minute.
assistant
Sure.
user
Sorry, there is no active reservation have been found to amend it.
assistant
Ok, thank you.
user
Thank you for reaching us.
assistant