Hello.
user
Hello, how can I assist you today?
assistant
I need to change my reservation due to my planned event got postponed so please help me with that.
user
I will help you in changing your reservation, can you please tell me your name for checking your reservation details?
assistant
Sure, myself Sandra Taylor.
user
Taylor, let me check.
assistant
Sure, take your time.
user
Sorry Taylor, I have not found any reservation by your name in our database.
assistant
Oh! May be booking is not done properly due to server issue. Thank you for your time.
user
Thank you for reaching us and have a nice day.
assistant
Welcome.
user