Hello.
user
Hello. How can I help you?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.
user
Sure, may I know your name please to check our reservation records?
assistant
Sure, myself Helen Lewis.
user
Helen, please wait for a minute.
assistant
Sure, take your time.
user
There is no reservation found with your details, Helen.
assistant
Oh! It may not be booked properly due to server issue. Anyway, thank you for your time.
user
Thank you for choosing us.
assistant