Hello.
user
Hello, how may I aid you today?
assistant
Owing to an emergency, I just want to change my existing reservation. Can you help me to change it?
user
Sure, may I know your name?
assistant
Sure, my name is Shirley Allen.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, there was no reservation found on your name.
assistant
Ok, thanks for your help.
user
Thank you for choosing us.
assistant