Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation due to cancel of my seminar. Could you please help me?
user
Sure, may I know your name please?
assistant
Andrew Lopez here.
user
Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
No problem, thank you for he information.
user
Thank you for reaching us.
assistant