Hi.
user
Hello, how may I help you?
assistant
Please help me to change an existing reservation as my trip got postpone due to bad weather conditions.
user
Sure, I am here to help you. May I know your name?
assistant
I am Emma Lee.
user
Thank you. Please wait, let me check your reservation status.
assistant
Sure.
user
Sorry, I have not found any reservation by your name in our database.
assistant
That's ok, not an issue. Thank you for your information.
user
You are most welcome.
assistant