Hello,.
user
Hello, How may I serve you?
assistant
I recently reserved a ticket to give a visit to my best friend. But, before my journey he came to my home and gave me a surprise visit. So, now I want that ticket to be cancelled. Can you please help me?
user
Sure. To cancel your reservation I need your name.
assistant
I am Donna Martinez.
user
Ok, please wait a moment I will check and let you know the information.
assistant
Sure.
user
We found that there is no reservation available with your name.
assistant
Ok, no problem. Thanks for the information.
user
Thank you for reaching us.
assistant