Hi,. I am Edward Young.
user
Hello, how may I serve you now?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it.
user
Ok, I will help you to change your reservation.
assistant
Thank you.
user
Please wait for a moment, while I search for your reservation.
assistant
Sure.
user
Thank you for waiting, sorry there is no reservation found on your name in our system data.
assistant
Ok, thank you for help.
user
Thank you for visiting us, we hope see you again.
assistant