Hello.
user
Hello,.
assistant
I am Frank Gonzalez.
user
How can I aid you today?
assistant
Due to emergency I need to cancel my recent reservation, Can you please help me that?
user
Sure, we are glad to help you in cancelling  your ticket. Please, wait for a while.
assistant
Sure.
user
Thanks for waiting. There is a reservation found on your name. Can I proceed with cancellation?
assistant
Yes, please cancel my ticket,.
user
Your ticket has been cancelled. Thank you for availing us.
assistant
Thanks for your quick response.
user
Have a nice day!.
assistant