Hello.
user
Hello. How can I assist you?
assistant
Actually my Hockey competition is postponed, so that I want to change my existing reservation. Can you help me?
user
Ok, please may I know on who's name the reservation is confirmed?
assistant
Sure, I am Matthew Harris.
user
Ok, the reservation has been found. May I know the new airport codes to change the reservations?
assistant
Ok, my airport codes from DFW to MSP.
user
Ok, in the same way please provide me the dates of your journey your want to change to.
assistant
Sure, my planned trip dates are on 05/09 and return on 05/11.
user
There is a flight available with 1 connection limit and the airfare is 200. Can you help me by providing your decision regarding the booking?
assistant
Ok, you can proceed with the ticket booking.
user
The flight ticket is booked with the airlines JetBlue and the flight number is 1016.
assistant
Thank you for your service.
user
Thank you for choosing our agency.
assistant