Hello.
user
Hello, how may I assist you?
assistant
Owing an emergency, I want to cancel your reservation. Can you help me for that?
user
Sure, I am here to help you for this. May I know your name please?
assistant
My name is Alexander Jackson.
user
Just a moment, let me check your reservation status in our database.
assistant
Sure, I will wait for your response.
user
Sorry for inconvenience, no reservation is found under your name to cancel.
assistant
That's ok, thank you for checking.
user
Thank you very much for approaching our agency.
assistant