Hello.
user
Hello, how may I amend you?
assistant
I am Lisa Gonzalez. My family tour trip got postponed, so I want to change an existing reservation.
user
Sure, please wait for a while.
assistant
Ok.
user
Thank you for being patient, There was no reservation found on your name to change it.
assistant
Not an issue. Thank you.
user
Thank you for connecting with us.
assistant