Hello.
user
Hello, how may I aid you?
assistant
Helen Rodriguez here, Due to sudden changes my exams has been postponed. Can you please help me to change my reservation?
user
Sure, give me a moment to check your details.
assistant
Ok.
user
I regret, there is no reservation found on your name to change,.
assistant
Not an issue, thank you.
user
Thank you for consulting us.
assistant