Hello.
user
Hello, how can I help you?
assistant
My name is Samuel Gonzalez. Owing to an emergency I want to cancel my recent reservation, can you please do it for me?
user
Sure, please wait for a while.
assistant
Sure, take your time.
user
Sorry, there is no reservation found by your name.
assistant
That's ok, thank you for the information.
user
Thank you and have a nice day.
assistant