Hi.
user
Hello, how can I assist you?
assistant
Stephanie Wilson here. I need to cancel my reservation, as my friends have already booked my ticket in another flight along with theirs, I was not aware of this thing, can you please cancel the ticket for me?
user
Sure, just hold on Wilson, I will check in our records.
assistant
Ok, take your own time.
user
Thanks for waiting, I had cancelled your booking and there is a penalty of 10 percent and the remaining amount will be credited to your account today itself.
assistant
Thank you.
user
You are welcome.
assistant