Hello.
user
Hello, how can I aid you?
assistant
Owning to an emergency I want to change my existing reservation. Can you please help me with this?
user
Sure, may I know your name?
assistant
Samantha Miller.
user
Give me a minute.
assistant
Sure.
user
Sorry, there is no reservation found under your name. Thank you for choosing us.
assistant
That's ok, thank you for checking.
user