Hi.
user
Hello, How exactly I can serve you the best today?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Let me know your name to check your reservation?
assistant
I am Michelle Roberts.
user
Sorry, we found no reservation on your given name.
assistant
 No problem, thanks for the information.
user
Thank you for choosing us.
assistant