Hello.
user
Hello. How may I help you out?
assistant
Owing to an emergency, I want to change my existing reservation. Can you help me?
user
Sure, I will help you in changing the reservation. May I know your name please?
assistant
Thank you. I am Brenda Clark.
user
Sorry, there are no reservations found.
assistant
That's fine, no problem.
user
Thank you for reaching us.
assistant
Thank you for your information.
user