Hello.
user
Hello, how can I guide you for today?
assistant
I am Catherine Turner. I need to cancel my reservation due to my planned event got cancelled so please help me with cancelling my reservation.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Thank you. Take your time to check.
user
Sorry, there is no reservation found under your name in our database.
assistant
Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.
user
Thank you for contacting us, have a nice day.
assistant