Hello.
user
Hello, how can I assist you for the day?
assistant
Due to sudden change in my trip to another location, I would like to do some changes in existing my reservation. Can you please help me out?
user
May, I know your good name?
assistant
Jonathan Hernandez here.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, we found no reservation on your given name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant