Hello.
user
Hello. How can I help you?
assistant
I am Katherine King. I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Ok, please wait for a moment. Let me check for the availability.
assistant
Sure.
user
Sorry, no reservation in our data base by your name.
assistant
That's ok, thank you for your information.
user
Thank you for approaching our agency.
assistant