Hi.
user
Hello, how can I support you?
assistant
I need to change my existing reservation owing to an emergency.
user
Sure, we are here to assist you. May I know your good name please?
assistant
My name is George Lopez.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name to change.
assistant
Thank you.
user
Thank you for choosing us.
assistant