Hello.
user
Hello, how can I assist you?
assistant
Due to sudden demise of my grand mother, I want to cancel my recent reservation. Can you please help me?
user
Sure, may I know your name?
assistant
I am Jessica Jackson.
user
Ok, please wait a moment.
assistant
Sure.
user
Thanks for waiting. Sorry, there was no reservation found on your name.
assistant
It's ok. Thank you for your response.
user
Thank you for choosing us.
assistant