Hi.
user
Hello. How best can I help you now?
assistant
I want to cancel my recent reservation due to my health issue, so can you help me with this?
user
Sure, I am here to help you in cancelling.
assistant
Thank you.
user
For the process of cancelling, we need to know on whose name it was reserved previously. So, can you please provide me your name?
assistant
My name is William Phillips.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our records.
assistant
Not a problem, thanks for checking.
user
Thank you for choosing us, have a good day.
assistant