Hello.
user
Hello. How may I help you?
assistant
I am looking to change my reservation due to sudden health issue, can you please help me out with that?
user
Sure.
assistant
Thank you.
user
May I know your name please?
assistant
I have reserved on the name of Patricia Robinson.
user
Wait for a moment please.
assistant
Sure.
user
Thanks for your time. But I am sorry to say that there is no flight reservation on your name to change it.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you.
assistant
Welcome.
user