Hi.
user
Hello. How may I help you?
assistant
I want to cancel my reservation as I am admitted in the hospital, can you please do that for me?
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal. May I know your name please?
assistant
That's fine. My name is Mark Harris.
user
Thank you for reaching us.
assistant