Hi.
user
Hello. How may I assist you now?
assistant
Due to sudden change in my trip to another location, I would like to do some changes in existing my reservation. Can you please help me out?
user
Sure, I am oblige to help you with that.
assistant
Thank you.
user
May I know your name to check your previous reservation?
assistant
Brian Nelson here.
user
Please be on hold.
assistant
Sure.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
That's ok, thank you for checking.
user
Thank you for approaching us, have a great day.
assistant