Hello.
user
Hello.
assistant
I am Ashley Wright.
user
How may I assist you?
assistant
I want to change my existing reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, please wait for a while I will revert you back with the proper information.
assistant
Sure, take your time.
user
Sorry to inform you, there is no reservation found on your name to change it.
assistant
That's ok, thank you for your information.
user
Thanks for consulting us.
assistant