Hello.
user
Hello. How can I aid you today?
assistant
I am looking to cancel my ticket but at the end of the process, I am getting some error. Can you please help me in cancelling the ticket?
user
Sure, I am glad to help you in cancelling your reservation.
assistant
Thank you for considering my request.
user
Please provide your name.
assistant
Ok, my name is Joshua Lewis.
user
Allow me a moment for checking the reservation status.
assistant
Ok, take your time.
user
Thank you for waiting.
assistant
It's ok.
user
Sorry Lewis, there is no active reservation found under your name in our database to cancel it.
assistant
Oh! I think something went wrong while reserving the ticket. Anyways thank you for checking the ticket status.
user
Thank you for reaching us.
assistant