Hello.
user
Hello, how may I help you today?
assistant
I want to cancel my reservation due to bad weather conditions at my destination place, so please help me.
user
Sure, I am here to help you. May I know your name please?
assistant
Sure, my name is Mark Thompson.
user
Please wait for a moment.
assistant
Sure.
user
Sorry Mark, there is no reservation found as per your name to cancel it.
assistant
No problem, thank you.
user
You are welcome.
assistant