Hi.
user
Hello. How can I aid you today?
assistant
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
user
Sure, I will aid you with that. May I know your name for further process?
assistant
Pamela Smith.
user
Ok, please hold on a moment.
assistant
Sure.
user
There is no previous reservation available under your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching us.
assistant