Hi.
user
Hello. How may I help you?
assistant
I want to change my reservation as my grandmother is unwell. Can you please do that for me?
user
Sure, can you please tell me your name?
assistant
My name is Rebecca Edwards.
user
Ok, please wait a minute.
assistant
Sure.
user
Sorry to inform you, there is no reservation found with your name to change.
assistant
Not an issue, thank you very much for checking.
user
You are welcome, thank you for reaching us.
assistant