Hi.
user
Hello. How may I help you?
assistant
I need to change my existing reservation owing to an emergency.
user
May I know your name please to check the status of your reservation?
assistant
My name is Kevin Lee.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Ok.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
Thanks.
user
Thank you for reaching us.
assistant