Hello.
user
Hello, how may I help you?
assistant
I have made an reservation earlier to meet my cousin, due to some issues my plan has been postponed. Can you please help me to change it?
user
Sure, may I know your name please?
assistant
Sure, please check my reservation on the name of Helen Phillips.
user
Wait a while, kindly.
assistant
Sure.
user
Thank you for waiting, there is no reservation found for the user name in our data base to change your previous booking.
assistant
Ok, thanks for your information.
user
Thank you for reaching us.
assistant