Hello.
user
Hello, how may I help you today?
assistant
I have to cancel my flight ticket due to health issue, can you please help me in that one?
user
Ok, may I know your good name please?
assistant
Sure, my name is Patricia Brown.
user
Wait for a while please.
assistant
Sure.
user
There is no active reservation found under your name.
assistant
Ok, no issues with that one, thank you for your search and information.
user
Thank you for consulting with us, have a great day.
assistant
Welcome.
user