Hello.
user
Hello. How can I help you today?
assistant
I would like to change my recent reservation, will you help me with that?
user
Sure, I am mirthful to help you with that. May I know your name please?
assistant
Thank you for accepting my request. Myself Jessica Adams.
user
Please wait for a while, let me check your previous reservation status.
assistant
Ok, I will wait.
user
Thank you for waiting. There is no active reservation found on your name in our database to change it.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us, have  a great day.
assistant