Hello.
user
Hello. What can I do for you today?
assistant
I want to change my existing reservation. Could you help me with that?
user
Sure, may I know your good name please?
assistant
Virginia Williams here.
user
Ok, please wait for few minutes.
assistant
Ok.
user
There is no existing reservation found on your name.
assistant
That's ok, no problem. Thank you.
user
Thank you for reaching us.
assistant