Hi.
user
Hello. How may I aid you at this moment?
assistant
I would like to amend an existing reservation due to an health issues, can you please help me?
user
Sure, I am here to help you with that. Could you please tell me your name to check the ticket status?
assistant
Helen Phillips here.
user
Ok, please give me a minute. I will check your ticket status and get back to you.
assistant
Sure, I will wait for your response.
user
Sorry to inform you that, I have not found any active reservation with your name in our database to change the details.
assistant
Ok, not an issue.Thank you for your response.
user
You are welcome. Thank you for consulting us.
assistant