Hi.
user
Hello, what can I abet you for today?
assistant
My husband and I are planning a cruise to Galapagos Islands July 2018. One of our family member is hospitalized, so we are unable to travel that trip. Can you please help me with cancelling my ticket?
user
Sure, I will try my best about it. Please provide your name to check the reservation status in our database.
assistant
Thank you and I have reserved the ticket on Raymond Brown name.
user
Sorry for inconvenience, after checking in our listings about your active reservation there is no active reservations under your account with your name.
assistant
Oh! Ok I think it might be cancelled some one in my family. Anyways, thank you for your great service.
user
It's my duty, thank you for employing our service. Hope you visit our service again for further help.
assistant
Welcome.
user