Hello,. I am Nicole Phillips.
user
Hello, how can I help you today?
assistant
 Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with that?
user
Sure, please wait a moment.
assistant
Ok.
user
Sorry to say, no reservation found with your name.
assistant
Ok, no problem. Thanks for the information.
user
Thanks for reaching us.
assistant