Hi.
user
Hello, how may I serve you?
assistant
Owing an emergence, I want to change my existing reservation. Can you please help me with it?
user
Sure, may I know your name?
assistant
My name is Rebecca Martinez.
user
Please wait for a minute.
assistant
Ok.
user
I am sorry to inform that there is no reservation found with your name.
assistant
Ok, no issues. Thanks for the help.
user
Thank you for availing us.
assistant