Hi.
user
Hello. How can I aid you?
assistant
I am David Thompson. Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
Sure, We are here to help you. Give me a minute.
assistant
Ok.
user
Thanks for your time. We didnt found any reservation by this name.
assistant
It's Ok, thanks for your assistance.
user
Thank you for reaching us.
assistant