Hello.
user
Hello, how may I aid you?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, please let me know your name to proceed?
assistant
My name is Carol Miller.
user
Please wait for a moment to check your details.
assistant
Sure, take your time.
user
Sorry, no reservation found on your name.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant