Hello. Mary Allen here.
user
Hello. How can I help you today?
assistant
I want to cancel my reservation due to heavy rainfall in JFK.
user
Sure, please allow me a moment to check the details of previous reservation. Your patience is greatly appreciated. Mary, I see that there is no reservation found under your name.
assistant
It's ok, thanks for your help.
user
You are welcome. Thank you for contacting us.
assistant