Hello.
user
Hello, how can I assist you?
assistant
Steven Hernandez here. I want to change my previous reservation, can you help me please?
user
Ok, I will help with that.
assistant
Ok, please check with my existing reservation. I will be waiting for your response.
user
Thank you for waiting, there is no reservation been found in our records.
assistant
Oh! That's fine, thank you for checking.
user
Thank you for choosing our agency.
assistant
Most welcome.
user