Hello.
user
Hello, how can I guide you for today?
assistant
Actually, I got admitted in a hospital due to some health issues.So I prefer not to travel, could you help me in cancelling my reservation?
user
Sure, I will help you with that. May I know your name?
assistant
Myself Jack Lee.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok.
user
Sorry, there is no reservation found under your name in our database.
assistant
That's fine, thank you.
user
Thank you for contacting us, have a nice day.
assistant