Hello. Virginia Gonzalez here.
user
Hello, how may I aid you for today?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out with changing of my reservation?
user
Yes, I will help you in changing of your reservation.
assistant
Thank you for taking my request into consideration.
user
After checking our booking list there are no active reservations under your name to change.
assistant
Oh! It might not be done properly at the time of booking due to my server issue. Anyways thank you for checking my previous reservation and letting me about that.
user
You are most welcome, thank you for choosing our service. Hope you have a nice day ahead.
assistant