Hello.
user
Hello, how may I help you today?
assistant
Owing to emergency I want to cancel my recent reservation, can you help me with that?
user
Sure, I am here to help you with this.
assistant
Thank you.
user
May I know your name please for further process?
assistant
I am Elizabeth Williams.
user
Ok, please wait for a mean while.
assistant
Sure, take your time.
user
Sorry Elizabeth, there is no active reservation found as per your name to cancel it in your database.
assistant
No problem, thank you for the checking.
user
You are welcome.
assistant