Hello.
user
Hello, how may I serve you at this moment?
assistant
Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.
user
Sure, may I know your good name?
assistant
Myself Kathleen Mitchell.
user
Please wait for a while.
assistant
Ok.
user
There is no active reservation found on your given name.
assistant
Not an issue. Thank you.
user
Thank you for opting us.
assistant