Hello.
user
Hello, how may I help you?
assistant
Please change my existing reservation due to some health issues?
user
Sure, I will help you. Can I know your name?
assistant
Sure, I am Emily Nelson.
user
Thank you. Please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, not an issue. Thank you for your information.
user
You are most welcome.
assistant