Hi. Nancy Hill here.
user
Hi. How may I assist you for today?
assistant
Can you cancel my flight ticket reservation? As my cricket match is been postponed due to bad weather in New York.
user
Sure, please wait for a moment to check your details.
assistant
Ok.
user
Sorry to say, no reservation found on your name.
assistant
Ok, not a problem.
user
Thank you for reaching us, have a nice day.
assistant
Thank you.
user