Hello.
user
Hello. How can I help you today?
assistant
Due to change in my plans to visit Dallas, I would like to change my existing reservation. Can you help me with this?
user
Sure, I will help you with this, please hold on for a moment to check your status.
assistant
Sure.
user
May I know your name please?
assistant
My previous reservation has done with my name Ashley Wilson.
user
Wilson, I did not find any reservation with your name in my database.
assistant
Ok, not an issue. May be something went wrong while booking the ticket.
user
Thank you for reaching us.
assistant
Thank you for providing information.
user
You are welcome.
assistant