Hello.
user
Hello, how may I help you?
assistant
I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it,. Can you please help me in that cancellation?
user
Sure, can I know your name?
assistant
My name is Eric Robinson from New York.
user
Ok, please be on hold.
assistant
Sure.
user
Sorry, no reservation found on given name.
assistant
That's not a problem. Thanks for your information.
user
Thank you for reaching us.
assistant