Hi.
user
Hello, do you need any help from us?
assistant
Can you please change my recent reservation details? As my planned trip has been postponed.
user
Ok, could I have your name please?
assistant
Sure, my name is Jessica Brown.
user
Ok, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to make changes further.
assistant
Oh! That's ok, thank you for giving the information anyways.
user
You are welcome, have a great day.
assistant