Hello.
user
Hello. How can I assist you today?
assistant
Because of my ill health, I cannot make my trip to Dallas, can you favour me in cancelling my recent reservation?
user
Sure, I can help you with that. May I know your name to check for the previous reservation?
assistant
I have reserved my ticket under the name of Patrick Hall.
user
Ok, please allow me a moment while I check for the previous reservation.
assistant
Sure, please do it for me as it is an urgency to cancel the ticket.
user
Ok. Patrick, there is no reservation found under your name.
assistant
It's ok, may be there is a mistake during my previous booking. Anyway, thank you for providing valuable information.
user
You are welcome. Thank you for contacting us.
assistant