Hello, I am Matthew Walker.
user
Hello, how can I support you today?
assistant
Can you please cancel my reservation as my plan to attend for food festival got postponed?
user
Sure. Please, wait a while, I will check and let you know the reservation status.
assistant
Ok.
user
Thank you for waiting. I did not find any reservation on your name to proceed for cancellation.
assistant
It's ok, thank you for your information.
user
Thank you for approaching us.
assistant