Hi.
user
Hello, how may I support you today?
assistant
Due to heavy rains my tournament got postpone, so I need to cancel my recent reservation. Can you help me with this?
user
Sure, please share me your good name.
assistant
I am Melissa Turner.
user
Please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, not an issue.
user
Thank you for reaching us.
assistant
Thank you for your information.
user