Hello.
user
Hello, how can I help you?
assistant
I have to change my travelling dates in my previous reservation due to my planned event got postponed. So please help me with that.
user
May I know your name please?
assistant
Ok, my name is Brenda Green.
user
Sorry to say, there is no reservation on your name in our database.
assistant
Ok, not an problem. Thank you for your information.
user
Thank you for opting us.
assistant