Hello.
user
Hello, what can I do for you today?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me with this?
user
Sure, we are glad to help you to change it. To proceed further,  help me with your name to find a reservation of your's.
assistant
Sure, I am Sandra Robinson.
user
Ok, please wait for a couple of minutes.
assistant
Ok.
user
Thanks for waiting, there is no active reservation found under your name to do modifications in that.
assistant
Ok, Thank you for your help.
user
Thank you for availing our service.
assistant