Hello.
user
Hello. How may I assist you today?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, may I know your name?
assistant
My reservation was done under the name Andrew Lewis.
user
Sorry, there is no active reservation on your name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you.
assistant