Hello.
user
Hello.
assistant
Thomas Wright here.
user
How can I help you today?
assistant
Due to the heavy earthquake in my visiting place, I want to cancel my reservation.
user
Sure, please allow me a moment to check the previous reservation.
assistant
Ok.
user
Your patience is greatly appreciated. Thomas, I see that there is no reservation found under your name.
assistant
That's ok. Thank you for searching.
user
You are welcome. Thank you for contacting us.
assistant