Hi.
user
Hello. How may I help you today?
assistant
I need to cancel my reservation as I am not able to make my trip. Can you help me with that?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
May I know your good name?
assistant
Sure, my name is Carolyn Martin.
user
Please wait for a minute.
assistant
Sure.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
Not a problem, anyways thank you for the information.
user
Thank you for reaching us.
assistant