Hi.
user
Hello, how may I aid you?
assistant
Can you please help me with cancelling my recent reservation?
user
Sure, may I know your name?
assistant
My name is Barbara Jones.
user
Please give me a moment to check your ticket status.
assistant
Ok.
user
Sorry Barbara Jones, no reservation is available by your name.
assistant
That's ok, thanks for the information.
user
Thank you for reaching us.
assistant