Hello.
user
Hello. How can I help you?
assistant
I am Anthony Johnson, want to cancel my trip for some reasons. Can you help me?
user
Yes, I can help you. Give me a moment.
assistant
Sure.
user
Sorry to inform you that there is no reservation found on your name.
assistant
That's fine, thank you for giving your time.
user
Thank you for contacting our agency.
assistant