Hi.
user
Hello.
assistant
I am Steven Jones.
user
 How can I aid you?
assistant
I would like to change my existing reservation, due to hurricanes my planned to visit for a trip has been postponed. Can you please change my existing reservation?
user
Sure, please wait.
assistant
Sure.
user
 Sorry no reservation was found on your name.
assistant
Ok, no issues at all. Thank you for your information.
user
 Thank you for opting us.
assistant