Hi.
user
Hello. How can I help you at this moment?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, I am here to help you with this. Can you please provide your name to check your reservation status?
assistant
Thank you. I am Richard Rodriguez.
user
Wait a moment please.
assistant
Sure.
user
Richard Rodriguez, there is no active reservation found under your name in our database.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for contacting us.
assistant