Hello.
user
Hello.
assistant
I want to cancel my reservation, due to some issue.
user
Ok, can you please tell me your name for cancelling your ticket?
assistant
My name is Margaret Wright.
user
Ok, please hold on while. Let me check your reservation in my data base.
assistant
Sure, you can take your time.
user
Sorry Wright, there is no reservation found with your name to cancel your reservation.
assistant
That's ok, thank you for checking.
user
Thank you for opting us.
assistant
Welcome.
user