Hello.
user
Hello.
assistant
I am Ryan Collins.
user
How may I help you?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Ok, please allow me to check with your previous booking.
assistant
Thank you.
user
Sorry, there is no active reservation by your name.
assistant
That's ok, thank you for your information.
user
Thank you for approaching us.
assistant