Hello. Edward Hernandez here.
user
Hello, how can I aid you?
assistant
Can you please check with my previous reservation status? As I am looking forward to change my reservation.
user
Sure, wait a second.
assistant
Sure, I am waiting.
user
Sorry to inform you that there is no reservation found with your name.
assistant
Ok, no problem. Thank you for checking anyways.
user
Thank you for choosing us.
assistant
Most welcome.
user