Hello. Emily Walker here.
user
Hello Emily, how may I help you?
assistant
I need to cancel my reservation, as my friends have already booked my ticket in another flight along with theirs, I was not aware of this thing. Can you please help me for that?
user
Sure, I can help you, just hold on for a while.
assistant
Ok.
user
Sorry to inform you, there is no reservation found with your name in our records.
assistant
Any way, thank you for the information.
user
It's my pleasure.
assistant