Hello.
user
Hello, how can I help you today?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Let me know your name to check your reservation?
assistant
I am Catherine Hernandez.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant