Hello.
user
Hello, how may I assist you today?
assistant
Due to sudden change in my trip to another location, I would like to change my reservation. Can you please help me out?
user
Sure, may I know your name?
assistant
I am Virginia Gonzalez.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant