Hi.
user
Hello, how may I serve you today?
assistant
Can you please help me in cancelling my recent reservation?
user
Sure, may I know your name please?
assistant
I am Michelle Turner.
user
Wait for a moment.
assistant
Ok.
user
Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
No issues, thank you.
user
Thank you for choosing us.
assistant