Hello.
user
Hello. How may I aid you today?
assistant
Please help me in changing my reservation.
user
Sure, may I know your good name to check the active reservation?
assistant
Sure, my name is Ruth Nelson.
user
Please wait.
assistant
Sure.
user
Thank you for waiting, there is no active reservation found on your name.
assistant
Not a problem, thank you for the information.
user
Thank you for availing with us.
assistant