Hello.
user
Hello, how may I aid you today?
assistant
I am Kimberly Adams. Owning an emergency, I would like to cancel my resent reservation.
user
Ok, please hold on a minute.
assistant
Sure.
user
Thanks for being on hold. Sorry, there is no reservation found on your name.
assistant
No issues, thank you for your information.
user
Thank you for choosing us.
assistant