Hello.
user
Hello, how can I help you today?
assistant
I need to amend my existing reservation due to postponed business trip, can you please help me?
user
Sure, I am here to help you.
assistant
Thank you.
user
Can you please mention your name?
assistant
Sure, I am Andrew Edwards here.
user
Sorry, no reservation found with your given name.
assistant
Ok, not an issue.
user
Thank you for choosing us.
assistant
Thank you for your information.
user