Hi, Kimberly Smith here.
user
Hello. How may I help you?
assistant
Due to an emergency I have to cancel my reservation, can you please help me?
user
Sure, I will help you with that. may I know your name for searching your reservation?
assistant
Sure, my name is Kimberly Smith.
user
No reservation found on your name Mr.Kimberly Smith.
assistant
No problem, thank you for checking.
user
I can help you with any other thing.
assistant
No, thank you very much.
user
Thank you for choosing us.
assistant