Hello,.
user
Hello, how may I help you?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, I will help you.
assistant
Thank you.
user
Please provide me your name.
assistant
My name is Karen Lewis.
user
Ok, Please wait.
assistant
Ok.
user
Thanks for waiting, there is no active reservation on your name.
assistant
Ok, no issues. Thanks for checking.
user
Thank you.
assistant