Hi.
user
Hello. How can I assist you?
assistant
Owing to an emergency, my appointment with doctor got postponed. So I want you to change my existing reservation.
user
Sure, can I know your name please?
assistant
Sure, Betty Carter here.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no issues at all.
user
Thank you for approaching us.
assistant
Thank you for your assistance.
user