Hi.
user
Hello, how may I help you?
assistant
I need to cancel my reservation as I am not feeling good to make my trip. Can you help me with that?
user
Sure, I am here to help you for this. May I know your name please?
assistant
Thank you for considering my request, my name is James Scott.
user
Just a moment, let me check your reservation status in our records.
assistant
Sure.
user
Sorry for inconvenience, no reservation is found under your name to cancel.
assistant
Not a problem, anyways thank you for the information.
user
Thank you very much for contacting our agency.
assistant