Hi. I am Michael Martinez.
user
Hello, how may I serve you today?
assistant
Can you cancel my flight ticket reservation? As my cricket match is been postponed due to bad weather in New York.
user
Sure, we are here to help you.
assistant
Ok.
user
Please wait a minute.
assistant
Ok.
user
Sorry to inform you that there is no reservation on your name to cancel.
assistant
That's ok, thank you.
user
Thank you for opting us.
assistant