Hi.
user
Hello. How can I assist you?
assistant
Could you please change my existing reservation due to postpone of my trip?
user
Sure. Can I know your name for the changing process?
assistant
Thank you for accepting my request. My name is Barbara Lopez.
user
Give me a minute.
assistant
Sure, make it fast.
user
We didn't found any reservation by this name.
assistant
Ok, not a problem. Thank you for checking.
user
Thank you for picking us.
assistant