Hello.
user
Hello, how can I support you for the day?
assistant
I have made a reservation earlier, due to heavy floods at my destination, I want to cancel my reservation. Can you help me for cancellation?
user
Sure, we are happy to help you. May I know your name please?
assistant
Sure, I am Christine Brown.
user
Ok, Christine Brown, please hold on a minute.
assistant
Sure.
user
Thanks for being on hold, we are sorry to notify you that no reservation has found based on your name.
assistant
Ok, Thank you for providing information.
user
Thanks for picking us, have a nice day.
assistant