Hello.
user
Hello, how may I serve you today?
assistant
I am Raymond Carter. I want to change my existing reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
Sorry to inform you that, we couldn't find any reservation on your name.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant