Hello.
user
Hello, how may I help you?
assistant
I want to change my existing reservation, which I have reserved a month back. Can you please help me in changing my existing reservation?
user
Sure, I will help you.
assistant
Thank you for the response.
user
Can I know your name please?
assistant
My name is John Hernandez.
user
John, sorry to inform you that there is no active reservation found with your name in our records.
assistant
It might have not booked properly while booking. It is not a problem. Anyways, thank you for the information.
user
Most welcome.
assistant