Hello.
user
Hello, how may I help you?
assistant
I would like to change my flight reservation as my trip got postponed, can you please help me?
user
Sure, we are here to help you. May I know your name please?
assistant
Thank you, my name is Kenneth Hill.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Not an issue, thank you for the information.
user
Thanks for contacting us.
assistant