Hello.
user
Hello, how may I assist you?
assistant
I would like to cancel my existing reservation which is under my name due to health issue.
user
Ok, can you I know your name please? As it is mandatory to know your name for cancellation.
assistant
Sure, my name is Jacob White.
user
Ok, hold on for a moment. Let me check.
assistant
Sure, take your time.
user
I found a reservation on your name, shall I proceed to cancel this ticket?
assistant
Yes, please cancel my reservation.
user
Your ticket has been cancelled.
assistant
I appreciate your help, thank you.
user
Thank you for choosing us. Have a good day.
assistant
You are welcome.
user