Hi, I am Jerry Baker.
user
Hello. How can I assist you?
assistant
There is a heavy snow fall at my location for past three days, so the road way is blocked and I can not reach the airport in time. Can you cancel my reservation?
user
Yes, I can help you.
assistant
Thank you.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Thank you for the information, I will check my mails.
user
Thank you for consulting our agency.
assistant