Hello.
user
Hello, how may I aid you today?
assistant
I want to cancel my recent reservation due to heavy snow fall from couple of days. Can you help me with that?
user
Sure, we are here to help you. To proceed further, May I know your name?
assistant
Sure, my name is Michael Rodriguez.
user
Thank you for providing your name. Please wait for a moment.
assistant
Sure.
user
Thank you for your time, There was no reservation found on your name in our database.
assistant
That's Ok, thanks for your help.
user
Thank you for connecting with us.
assistant