Hi, I am Melissa Campbell.
user
Hello, how can I help you?
assistant
Due to heavy rainfall at my place I want to cancel my reservation, can you please help me out?
user
Sure, I will help you. Please wait a moment.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, thank you for your response.
user
Thank you, have a nice day.
assistant