Hello.
user
Hello. How can I aid you?
assistant
Due to heavy floods in my area, I would like to cancel my reservation.
user
Ok, may I know your name to check the status of your existing reservation?
assistant
Well, my name is Sharon Wilson.
user
Sorry, there is no existing reservation with your name.
assistant
That's fine. Thank you for your information.
user
Thank you, have a nice day.
assistant