Hello.
user
Hello, how can I help you now?
assistant
Due to heavy rainfall, I would like to cancel my recent reservation. Please help me out.
user
Sure, may I know your name please?
assistant
Sure, my name is Donald Davis.
user
Sorry Donald, there is no reservation found on your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for approaching us, have a nice day.
assistant