Hi.
user
Hello, how may I aid you?
assistant
I want to change an existing reservation due to health issues.
user
Sure, may I know your name?
assistant
I am Charles Wilson.
user
Ok, please wait a while I will check and get back to you.
assistant
Ok.
user
Thanks for waiting, unfortunately there is no reservation found by this name.
assistant
Thank you for your response.
user
Thanks for reaching us.
assistant