Hello.
user
Hello, how may I help you?
assistant
I want to cancel my reservation due to sudden change in my trip, can you assist me?
user
Sure, may I know your name please?
assistant
Mary Parker.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, there is no active reservation found with your name in our records.
assistant
No problem, thank you for searching.
user
Most welcome.
assistant