Hello.
user
Hello, how may I assist you at this moment?
assistant
Can you please cancel my reservation, due to sudden demise of my Grandfather?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your good name?
assistant
My name is Larry Parker.
user
Ok, please wait for a minute.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, no issue. Thank you.
user
Thank you for reaching us.
assistant