Hi.
user
Hello, how may  serve you?
assistant
Can you help me to change my reservation to next week?
user
Sure, may I know your name please?
assistant
My name is Pamela Hall.
user
Please be on hold.
assistant
Ok.
user
Thank you for your time, we did not find any active reservation in your name to make changes further.
assistant
No issues, thank you.
user
Thank you for reaching us.
assistant