Hi.
user
Hello. How may I help you today?
assistant
I would like to amend my reservation due to some issues, can you help me out?
user
Sure, I will help you with your request.
assistant
Thank you.
user
Can you please provide your name to check your previous reservation?
assistant
Myself Michael Williams.
user
Please be on hold to check. Thank you for waiting, sorry as per your concern I can not amend your reservation as your reservation is not found as per our records.
assistant
That's ok, not an issue. Thank you for your information.
user
Thank you for approaching us, have a great day.
assistant