Hello.
user
Hello.
assistant
I am Melissa Green.
user
How can I guide you today?
assistant
I need to change my reservation due to my planned event got postponed. So please help me with that.
user
Ok,  I will help you with that. Please wait for a while.
assistant
Thank you. I will wait for your response.
user
Sorry, I did not found any active reservation on your name to change.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Thank you for availing us.
assistant