Hello.
user
Hello, how can I help you today?
assistant
Donna Scott here. Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Sure, I can assist you with that cancellation.
assistant
Thank you.
user
Please hold for a moment, let me check your previous reservation status.
assistant
Sure, take your time.
user
Sorry to say that, there is no reservation found with your name in our database to cancel it.
assistant
Oh! I think the ticket was not booked properly at the time of my booking. Anyway, thank you for the information.
user
Thank you for contacting us, have a great day.
assistant
Welcome.
user