Hi.
user
Hello. How may I serve you best today?
assistant
I want to cancel my recent reservation due to sudden demise of my grandfather. Can you help me with that?
user
Sure, help me with your name.
assistant
My name is Anthony Evans.
user
Ok, please wait.
assistant
Ok.
user
Thanks for waiting, no reservation was found on your name in the database.
assistant
No issue, thank you.
user
Thank you for reaching us.
assistant