Hello.
user
Hello, how may I assist you today?
assistant
I want to change my existing reservation due to sudden change in my trip dates. Can you help me with that?
user
Sure, may I know your name for the ticket change process?
assistant
I am Rebecca Scott.
user
Sorry, no activate reservation found on your name in our data base to change.
assistant
Ok, no problem. Thank you.
user
Welcome, thank you for reaching us.
assistant