Hello.
user
Hello. How can I render you today?
assistant
My name is Brain Brown, I want to cancel my reservation as my plan to visit New York is cancelled.
user
Ok.
assistant
Can you cancel my ticket?
user
Sure, I am here to help you, please wait for a minute.
assistant
Sure.
user
Thanks for waiting, but sorry to inform you that no reservation is found on your name to proceed further.
assistant
Ok, thank you for the information.
user
Thank you for choosing us.
assistant