Hello.
user
Hello, how can I serve you?
assistant
I am Thomas Walker. Owing to an emergency, I want to cancel my reservation. Could you help me in cancellation?
user
Sure, please wait a moment I will check and let you know.
assistant
Sure.
user
Thank you for waiting. Sorry, we did not found any reservation on your name.
assistant
Not an issue. Thank you for your service.
user
Thank you for reaching us.
assistant