Hello. I am Donna Young.
user
Hello. How may I help you?
assistant
I am planning to cancel my recent reservation, due to some urgent work.
user
Please wait for a moment.
assistant
Can you please cancel my ticket? Sure, I will wait for your reply.
user
Sorry, there is no reservation found basis on your details.
assistant
That's fine. Thank you for your service.
user
Most welcome.
assistant