Hello.
user
Hello. How can I aid you today?
assistant
I want to do some changes in my existing reservation. Can you help me for that?
user
Sure, I am here to help you. May I know on whose name the ticket has been reserved formerly?
assistant
My name is Nicole Jones.
user
Sorry Nicole Jones, there are no flights reserved on your given name formerly.
assistant
That's ok, thank you for checking.
user
Welcome, thank you for choosing us. Have a great day.
assistant