Hi.
user
Hello, how may I oblige you today?
assistant
I need to change my reservation due to some personal issues. Can you help me with changing my reservation?
user
Sure, may I know your name to check the reservation status?
assistant
Shirley Robinson is my name.
user
Ok, please wait for a while.
assistant
Sure, I will wait.
user
Sorry, there is no reservation found ion your name.
assistant
Ok, no issues. Thanks for approaching us.
user
Thank you for reaching us.
assistant