Hi.
user
Hello. How can I assist you?
assistant
As my plan to visit my grand parents house has been cancelled due to earth equate, can you help in cancellation?
user
Sure, I here to help you. May I Know your name?
assistant
Sure, Kenneth Mitchell is my name.
user
Please wait a while.
assistant
Sure.
user
Thanks for your time. We didn't found any reservation by this name.
assistant
Ok, no problem. Thanks for your help.
user
Thank you for opting us.
assistant