Hi.
user
hello, how may I help you?
assistant
I am Janet Garcia, would like to cancel my ticket, due to bad weather. Can you assist me in cancellation?
user
Sure, please wait I will check the reservation on your name and get back to you.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Ok, Thanks for the information.
user
Thank you for availing us.
assistant
I am glad at your quick response.
user