Hello.
user
Hello, how can I support you?
assistant
Can you please help me? I need to cancel my previous reservation because of my back pain.
user
Sure, I am happy to help you. Can I have your good name to proceed further?
assistant
My name is Stephen Evans.
user
Sorry, we did not find any active reservation on your name in our records.
assistant
Oh! That's fine. Anyways, thank you for checking.
user
Thank you for opting us.
assistant
Most welcome.
user