Hello.
user
Hello. How can I guide you?
assistant
Due to heavy snow fall my existing location, I decided to modify my reservation. Can you help me out?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name?
assistant
Myself Michael Smith.
user
Sorry, no reservation found with your name to change the reservation.
assistant
That's ok, no problem. Thank you for your information.
user
Thank you for contacting us.
assistant