Hello.
user
Hello, how can I assist you?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, may I know your name?
assistant
I am David Garcia.
user
Please wait a minute.
assistant
Sure.
user
Sorry, No reservation found on your name.
assistant
No problem, thanks for the information.
user
Thank you for opting us.
assistant