Hi.
user
Hello.
assistant
I am Carolyn White.
user
White, how can I help you today?
assistant
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry White, no reservation under your name in our database.
assistant
Ok, no issues. Thank you for your service.
user
My pleasure, have a great day.
assistant