Hello.
user
Hello. In which way I can help you today?
assistant
Actually my Snooker's Competition is postponed so that I want to change an existing reservation, can you help me?
user
Sure, I will help you with cancelling your reservation. May I know your good name for checking existing reservation status?
assistant
Sure, the previous reservation is done under the name of Andrew Davis.
user
Ok, please wait a minute to check the reservation status.
assistant
Ok.
user
Thank you for waiting. Sorry Davis, I did not came across your name in the reservation list to cancel.
assistant
Ok, no problem. Anyway's thank you for your information.
user
Most welcome. Thank you for contacting us.
assistant