Hello.
user
Hello, how may I guide you at this moment?
assistant
Can you help me to change my recent reservation?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
Thank you. The ticket is under the name Samuel Nelson.
user
Ok, wait for some time I will check the reservation on your name and get back to you.
assistant
Sure, I will wait.
user
Thanks for remaining so positive, we are sorry to say that there is no active reservation found on name.
assistant
That's fine, not an issue. Anyway thank you for checking.
user
Thanks for communicating with us, wish you a great day.
assistant