Hi.
user
Hello. How may I guide you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
user
Sure, I will help you. May I know your name please to check your reservation status?
assistant
Sure, my name is Christine Baker.
user
Please wait a moment.
assistant
Ok.
user
Baker, no reservation has been found on your name in our database.
assistant
That's ok, thank you.
user
Thank you for approaching us.
assistant