Hello.
user
Hello. How can I help you today?
assistant
I am Virginia Perez.
user
Yes Perez.
assistant
I would like to change my reservation as I am leaving to my hometown, can you please help me out?
user
Sure, I will help you with that, please hold on for a moment to check your reservation status.
assistant
Ok.
user
Perez, I did not find any reservation with your name.
assistant
Ok no problem, thank you for your services.
user