Hi.
user
Hello, how can I assist you?
assistant
I am Katherine Brown. I need to amend my reservation, can you help me out please?
user
Ok, I will check. Please wait.
assistant
Thank you.
user
Thank you for waiting, there is no reservation been found in our reservation records.
assistant
That's ok, no problem. Thank you for your information.
user
Thank you for choosing our agency.
assistant