Hi.
user
Hello, how may I aid you today?
assistant
Due to sudden change in climate my trip got cancelled, so can you please help me with cancelling my reservation?
user
Sure, I am here to help you out. Please provide me your name to check whether any active reservation found on your name or not.
assistant
My name is Anna Taylor.
user
Sorry  Anna Taylor, there is reservation on your name in our reservation portal.
assistant
No worries, thank you for your valuable information.
user
Thank you for reaching us.
assistant