Hi.
user
Hello, how can I guide you for today?
assistant
I want to cancel my reservation which is done recently due to some problem, can you please help me?
user
May I know your name?
assistant
Sure, my name is Carolyn Jones.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure, I will wait.
user
I found your existing reservation and successfully cancelled your reservation.
assistant
Ok, that's fine.
user
Thank you for contacting us, have a nice day.
assistant
Anyways, thank you for your service.
user