Hello.
user
Hello, how may I help you today?
assistant
I want to change my existing reservation, due to my exams has been postponed. Can you please help me to change it?
user
Sure, can you share your good name please?
assistant
Angela Wilson here.
user
Please wait a minute.
assistant
Sure.
user
Sorry, there is no active reservation on your name in our portal to change.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant