Hello.
user
Hello. How may I assist you?
assistant
I am Raymond Edwards. I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Sure, please wait for a moment.
assistant
Sure.
user
I have checked and sorry to say that there is no flight reservation on your name to cancel it.
assistant
That's fine, thank you for your service.
user
Thank you.
assistant