Hello.
user
Hello, how may I assist you?
assistant
I am Barbara Brown, want to cancel my recent reservation due to some personal problem. Will you please help me with that?
user
Sure, hold on for a moment please.
assistant
Sure.
user
Sorry to say this Brown, there are no tickets reserved on your name.
assistant
Oh! It's ok, thank you.
user
Thank you for reaching us.
assistant
My pleasure.
user