Hello.
user
Hello. May I know your good name please?
assistant
Sure, I am Karen Martinez.
user
How are you doing Mr. Karen?
assistant
I am doing well.
user
That's good to hear. How can I assist you?
assistant
Because of my health issue I want to change my existing reservation.Can you please help me?
user
OK, don't worry I will help you with that. Please give me a minute so that I can check with your details.
assistant
Sure, take your time.
user
Thank you for waiting. Sorry, there is no existing reservation to be changed.
assistant
OK, that's fine. Thank you for your information.
user
Thank you for choosing us. Have a nice day.
assistant