Hello, I am Nicole Martin.
user
Hello, how may I assist you today?
assistant
Due to sudden demise of my Great Grandfather, I want to cancel my recent reservation. Can you help me with this?
user
Sure, we are glad to help you with cancellation. Please wait for a while.
assistant
Sure.
user
Thanks for waiting, there was no reservation found on your specified name.
assistant
Ok, Thank you for your service.
user
Thank you for choosing us.
assistant