Hello.
user
Hello, how may I assist you?
assistant
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Sure, may I know your good name please?
assistant
Thank you for accepting my request, I have reserved it on the name of Benjamin Turner.
user
Please wait for a moment.
assistant
Sure, take your time.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
Oh! I think the ticket was not  booked due to server issue. Anyway, thank you for checking.
user
Thank you for approaching us.
assistant