Hi.
user
Hello, how may I aid you?
assistant
I want to change an existing reservation due to an emergency, can you please help me?
user
Sure, may I know your name?
assistant
Sure, my name is Jack Jones here.
user
Please give me a moment to check your ticket status.
assistant
Sure, take your time.
user
Sorry Jack Jones, no reservation is available by your name.
assistant
Ok, not an issue.Thank you for your information.
user
Thank you for reaching us.
assistant