Hi.
user
Hello. How may I help you?
assistant
Can you help me to cancel my reservation? Because I have some work on that dates.
user
Please give me your name so that I can check your status.
assistant
My name is Eric Anderson.
user
Wait a moment.
assistant
Ok.
user
Thanks for your time, I found your reservation. Would you like me to cancel it?
assistant
Proceed with cancelling.
user
Ok, your ticket has been cancelled successfully.
assistant
Thank you.
user
Welcome Eric Anderson.
assistant