Hello.
user
Hello, how can I help you today?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, I will help you. Can I have your name please?
assistant
Rebecca Phillips here.
user
Ok, we found a reservation on your name. Would you like me to cancel?
assistant
Yes, I need to cancel the ticket.
user
Ok, your reservation has has been cancelled.
assistant
Thanks for the help.
user
Thank you for reaching us.
assistant