Hello.
user
Hello, how can I assist you for the day?
assistant
I want to change my existing reservation due to health issues, can you please help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
May, I know your good name?
assistant
My name is James Parker.
user
Sorry, we found no reservation on your given name.
assistant
Not an issue, thank you.
user
Thank you for reaching us.
assistant