Hi. I am Emma Lewis.
user
Hello, how can I help you?
assistant
Owing an emergency want to change my reservation, can you help me with it please?
user
Sure, please wait for a moment, I will check and get back to you.
assistant
Ok.
user
Sorry, there was no reservation found with your name.
assistant
That's ok, thank you for the response.
user
Thank you for opting us.
assistant