Hello.
user
Hello. How can I serve you?
assistant
Owing to an emergency I need to cancel my reservation so, can you please help me with cancellation?
user
Sure. May I know your name?
assistant
Ronald Perez here.
user
Please wait.
assistant
Ok.
user
Thanks for waiting. There is no reservation found on your name.
assistant
No problem, thank you.
user
Thank you.
assistant