Hello.
user
Hello. How may I assist you now?
assistant
Can you please assist me in cancelling my reservation?
user
Sure, I will  help you with that.
assistant
Thank you.
user
Can I know your name to check your previous reservation?
assistant
My name is Linda Adams.
user
Please be on hold.
assistant
Sure.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
No problem, thank you.
user
Thank you for contacting us.
assistant