Hello, my name is Ruth Rodriguez.
user
Hello, how may I assist you?
assistant
One of your agent has reserved a wrong flight, so I want to cancel my recent  flight ticket. Could you please help me?
user
Sure, we are here to make customers happy. Sure, we are here to make customers happy. No reservation found with your name.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant