Hello.
user
Hello. How best I can help you today?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, I am happy to help you. Will you give me your name to check your reservation status?
assistant
Sure, I am Brandon Moore.
user
Ok, please wait for a while.
assistant
Sure.
user
We regret to inform you that, there is no reservation on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant