Hello.
user
Hello. How can I assist you today?
assistant
There is a change in my destination. So, I would like to change my existing reservation.
user
Sure, can I know your name for checking your details?
assistant
My name is Raymond Thompson.
user
Please wait.
assistant
Ok.
user
Thompson, I have not find any reservation by your name.
assistant
Ok, that's fine. Thank you for the information.
user
Thank you for choosing us.
assistant