Hi.
user
Hello. How can I help you for the day?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
May I know your name please?
assistant
Myself Donna Baker.
user
Please wait for a while, let me check your previous reservation status.
assistant
Sure.
user
Thank you for waiting. There is no active reservation found on your name in our reservation list to change .
assistant
It's ok, thank you for your help.
user
Thank you for reaching us, have a great day.
assistant