Hello.
user
Hello, How can I assist you?
assistant
I need to make few changes in my recent flight booking.
user
Sure, May I know your name?
assistant
My name is Richard Scott.
user
Please wait a second.
assistant
Sure, I will wait.
user
Sorry, No reservation found on your name.
assistant
That's ok. Thank you.
user
Thank you for availing us.
assistant