Hello.
user
Hello, how can I amend you today?
assistant
I am Charles Baker. Due to Earthquake disaster happened in the place where I wanted to visit, I would like to cancel my reservation.
user
Ok.
assistant
Can you please help me?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait for a while, I will check your reservation.
assistant
Sure.
user
Thank you for being patience. I am here to inform you that, there is no active reservation on your name to cancel it.
assistant
It's ok, no problem. Thank you for your kind information.
user
Thank you for approaching us.
assistant