Hi.
user
Hello.
assistant
Sarah Carter here.
user
Sarah, how may I aid you?
assistant
I want to cancel my flight reservation as I am unwell, can you please do that for me?
user
Sure, please give me a moment to check your ticket status.
assistant
Ok, I will wait for your response.
user
Sorry, no reservation is available by your name.
assistant
That's fine, thank you for checking.
user
Thank you for reaching us.
assistant