Hello,.
user
Hello, what can I do for you today?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
user
Sure, let me know your name to proceed further?
assistant
Myself, Justin Lopez.
user
Please wait.
assistant
Ok.
user
Sorry, no reservation found on your name.
assistant
Ok, no issues. Thank you.
user
Thank you for contacting us.
assistant