Hello,.
user
Hello, how could I assist you?
assistant
I am Jeffrey Evans.
user
Ok.
assistant
Owing to an emergency I want to cancel my recent reservation, can you please help me with that?
user
Please wait a moment, I will check and back to you.
assistant
Ok.
user
We have found a reservation on your given name. Shall I proceed?
assistant
Yes, please.
user
Your ticket has been cancelled.
assistant
Thanks for your service.
user
Thank you for reaching us.
assistant