Hello.
user
Hello. How may I assist you?
assistant
I am Kenneth Rodriguez. Due to demise of my great grandfather I need to change my existing reservation. Can you help me?
user
Ok, please wait a moment let me check your reservation status.
assistant
Sure.
user
Thanks for your time, there is no reservation found with your name to change it.
assistant
Ok, no issues. Thank you for the information.
user
Thanks for consulting us, have a good day.
assistant