Hello.
user
Hello. How may I assist you today?
assistant
I need to cancel my recent ticket because my trip got cancelled. Can you please help me in cancelling the ticket?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please hold on for a while to check your previous reservation.
assistant
Ok, take your time.
user
Can I know your name to check your reservation?
assistant
My name is Kimberly Phillips.
user
We regret that, there is no reservation with that name in our records.
assistant
It's ok, I think the ticket is not confirmed before. Thank you for the information.
user
Thank you for contacting us, have a great day.
assistant