Hi.
user
Hello, How can I help you out?
assistant
My hockey match has been postponed due to heavy rains. Can you please change my existing reservation?
user
Sure. Please tell your name.
assistant
I'm David Smith.
user
Thanks for waiting. But there is no reservation found on your name.
assistant
It's not a problem. Thanks for your information.
user
Thanks for reaching us, Have a nice day.
assistant