Hello,.
user
Hello, how can I help you?
assistant
I want to change my existing reservation due to postpone of my exams. Can you please help me?
user
Sure, please provide me your name?
assistant
I am Deborah Phillips.
user
Please wait a minute.
assistant
Sure.
user
Sorry, there is no reservation found with your name.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us.
assistant