Hi.
user
Hello, how may I best serve you today?
assistant
I need to change my reservation as I am not able to make my trip due to health issue. Can you help me with that?
user
Sure, please share me your good name.
assistant
Sure, my name is Joseph Brown.
user
Please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your good name.
assistant
Not a problem with that, anyways thank you for the information.
user
Thank you for reaching us.
assistant