Hello.
user
Hello, How exactly I can serve you the best today?
assistant
I have to cancel the recent reservation because the planned trip got cancelled due to some financial issues in the family. Can you please help me to cancel the ticket?
user
Sure, I can help you in that cancelltion. Please allow me a moment to check for the previous reservation in our data base. Before that I need to know your good name please?
assistant
Thank you for accepting my request. My name is Rachel Taylor.
user
Ok, please wait for a while.
assistant
Ok , take your time.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
It's ok, not a problem. Thank you for your help.
user
Thanks for consulting us, have a great day.
assistant
Welcome.
user