Hello.
user
Hello, How exactly I can serve you the best today?
assistant
I want to change my existing reservation due to postpone of my exams, can you help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
Let me know your name to check your reservation?
assistant
I am Patricia Carter.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant