Hi.
user
Hello. How may I assist you at this moment?
assistant
I need to modify my reservation as I am not able to make a trip due to some health issue. Can you help me with that?
user
Sure, I am glad to help you out with that.
assistant
Thank you for considering my request.
user
May I know your name please?
assistant
Sure, my name is Eric Brown.
user
Please give me a moment to check your previous reservation status.
assistant
Sure, have your time.
user
Sorry to inform you, there is no reservation found on your name in our records.
assistant
Not a problem, anyways thank you for the information.
user
Thank you for reaching us.
assistant