Hello.
user
Hello. How may I help you at this moment?
assistant
Myself Virginia Brown. I need to cancel my active reservation, can you please help me out?
user
Sure, I am happy to help you with the ticket cancellation.
assistant
Thank you for your kind response.
user
Can you please wait a minute?
assistant
SUre.
user
I regret to inform you that, I have not found any active reservation with your name in our database to cancel.
assistant
That's ok, thank you for searching the details.
user
You are welcome. Thank you for reaching us.
assistant