Hello.
user
Hello. How can I help you today?
assistant
Can you please help me to change my reservation due to some emergency issues?
user
Sure, can you share me your good name to proceed further?
assistant
Sure, my name is Katherine Carter.
user
I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
No worries, thank you.
user
Thank you for reaching us.
assistant