Hello.
user
Hello, how may I aid you?
assistant
I would like to change my recent reservation because my trip dates are postponed, can you help me?
user
Sure, we are happy to help you. Please help me with your good name. Ok, please wait for a while.
assistant
I am Barbara Young. Sure.
user
We are sorry to inform you that, there is no active reservation on your name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant