Hello.
user
Hello. How may I assist you?
assistant
I made a reservation earlier to attend a family meeting but due to some health issues it has been postponed. Can you help me with changing my reservation?
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name please?
assistant
I am Matthew Young.
user
Wait a moment please.
assistant
Sure.
user
Matthew Young, we haven't found any reservation under your name in our database.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for choosing us.
assistant