Hello.
user
Hello. How may I assist you?
assistant
I would like to change my reservation due to some health issues, can you please help me out with that?
user
Sure, may I know your name please?
assistant
Thank you. Myself Paul Martinez.
user
Wait a moment please.
assistant
Sure, I will wait for your response.
user
Paul Martinez, we haven't found any reservation under your name in our database.
assistant
That's ok, no problem. Anyway thank you for checking out.
user
Thank you for choosing us.
assistant