Hi.
user
Hello, how may I aid you?
assistant
I need to cancel my recent reservation as my trip got cancelled due to bad weather conditions. Can you help me in cancellation?
user
Sure, let me know your good name please?
assistant
I made a reservation with the name Thomas Taylor.
user
Please wait for a while.
assistant
Sure.
user
Sorry to inform that, there is no reservation found on you name.
assistant
Ok, not an issue. Thank you for your information.
user
Thanks for reaching us.
assistant