HI.
user
Hello, how may I oblige you today?
assistant
I want to change my existing reservation in the name of Steven Rodriguez. Can you help me in this?
user
Sure, please wait for a while.
assistant
Ok.
user
Sorry, we couldn't find any reservation on your name.
assistant
It's ok, not a problem. Thank you for your information.
user
Thank you for availing us.
assistant