Hello, Jessica Green here.
user
Hello Green, how can I assist you today?
assistant
I want to cancel my reservation due to heavy floods in my hometown.
user
I am happy to help you, please wait for a moment. Let me check your reservation status in our database.
assistant
Sure.
user
Green, I have not found any reservation by your name in our database.
assistant
It's ok, thank you.
user
Thank you for contacting us and have a nice day.
assistant