Hello.
user
Hello.
assistant
Myself Janet Edwards.
user
How may I assist you?
assistant
Due to some problems my trip was cancelled so can you please cancel my reservation?
user
Sure, I am here to help you out.
assistant
Thank you.
user
Janet Edwards, we haven't found any reservation under your name in our database.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for approaching us.
assistant