Hello,.
user
Hello, How may we assist you today?
assistant
I want to cancel my recent reservation due to demise of my grand father. Can you help me in cancelling my recent reservation?
user
Sure, please provide your name for further process.
assistant
I am James Carter.
user
Ok, please hold on for a minute.
assistant
Sure.
user
Thanks for the time, there is no reservation found with this name.
assistant
Ok, Thank you for your information.
user
Thanks for approaching us.
assistant