Hello.
user
Hello, how may I aid you today?
assistant
Can you help me to change my reservation?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
I am Andrew Nelson.
user
Please wait a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
No problem, thank you for checking.
user
Thank you for availing us.
assistant