Hello,.
user
Hello, how may I assist you for today?
assistant
I want to cancel my recent reservation, due to postponed of my tournament. Can you help me with it ?
user
Sure, can you please provide your name to check the details of your reservation?
assistant
Sure, my name is Kathleen Adams.
user
Sorry Kathleen, in my database I didn't found any reservation regarding your name.
assistant
Ok, no issues.
user
Thank you for contacting us, have a good day.
assistant
Thank you.
user