Hi.
user
Hello. How may I aid you?
assistant
Owing to an emergency I had to request for this cancel reservation.
user
Sure, I am glad to help you out with that. May I know your name to check your reservation status?
assistant
My name is Jessica White.
user
Please give me a moment to check your reservation status.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our records.
assistant
Thank you.
user
Thank you for reaching us.
assistant