Hello.
user
Hello, how may I support you today?
assistant
I need to change my recent reservation due to my exams, can you help me?
user
Sure, may I know your name please?
assistant
I am Janet Turner.
user
Please stay online.
assistant
Sure.
user
Thank you for your time, we did not find any active reservation in your name to make changes further.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for reaching us.
assistant