Hello.
user
 Hello, how may I oblige you today?
assistant
My name is Jessica Perez. Due to health issue, I need to cancel my recent reservation. Please help me with that.
user
Ok, please wait.
assistant
Sure.
user
We are sorry to inform you that, we did not find any reservation against your name.
assistant
No problem, thanks for your information.
user
Thank you.
assistant