Hello.
user
Hello, how can I help you for the day?
assistant
I am Brenda Harris. I want to cancel my recent reservation, due to ill health. Can you please help me?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
Please wait for a moment, let me check your previous reservation status.
assistant
Sure, take your own time.
user
There is no active reservation found with your name in our database to cancel it.
assistant
No problem, thank you for checking.
user
Thank you for reaching us, have  a great day.
assistant