Hello.
user
Hello. How can I help you now?
assistant
Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?
user
Sure, I am glad to help you with that. May I know your good name to check your reservation status?
assistant
My name is David Lewis.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry to say that, we have not found any active reservation on your name in our records.
assistant
Ok, no problem. Thank you for checking.
user
Thank you for reaching us.
assistant