Hi.
user
Hello. How may I assist you?
assistant
I need to change my existing reservation due to postpone of my document verification in office. Can you please help me?
user
Sure, I am here to help you with your concern.
assistant
Ok.
user
Can you please help me with your name to check your reservation status?
assistant
I am Samantha Phillips.
user
Please hold on a moment.
assistant
Sure.
user
Samantha Phillips, no reservation has been found on your name in our database.
assistant
Not a big deal, anyhow thank you very much for your service.
user
Thank you for choosing us.
assistant