Hello.
user
Hello, how may I help you?
assistant
Can you please change my reservation, due to bad weather conditions?
user
Sure, may I know your name please?
assistant
My name is Scott Anderson.
user
Wait a while, kindly.
assistant
Sure.
user
Thank you for waiting, there is no reservation found for the user name in our data base to change your previous booking.
assistant
Ok, not an issue. Thank you.
user
Thank you for reaching us.
assistant