Hello, I am Anna Robinson.
user
Hello Anna Robinson, how can I be your helping hand today?
assistant
I want to cancel my recent reservation due to heavy snowfall. Can you please help in that?
user
Sure, we are glad to help you out for cancellation. Please hold on.
assistant
Ok.
user
Thanks for being hold, we did not find any reservation on the name of Anna Robinson.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for availing us.
assistant