Hi.
user
Hello.
assistant
My name is Michelle Wright.
user
Wright, how may I help you?
assistant
 I want to cancel my ticket as I am sick.
user
Please give me a moment to check your ticket status.
assistant
Sure, make it fast.
user
Sorry, no reservation is found by your name.
assistant
Not an issue, thank you for helping me.
user
Thank you for reaching us.
assistant