Hi.
user
Hello, how could I assist you?
assistant
Due to the sudden health issues, I am unable to catch a flight. So I have a request to you to cancel my existing reservation?
user
Can I know your name please?
assistant
Sure, I had a recent reservation with name Ruth Edwards.
user
Please wait for a moment, I will check and back to you.
assistant
Sure.
user
We found a reservation on your providing name. Shall I proceed?
assistant
Please cancel it.
user
Your ticket has been cancelled.
assistant
Thanks for your kind service.
user
Thank you for choosing us.
assistant