Hello.
user
Hello, how may I help you today?
assistant
Due to a sudden meeting at office with my client on my boarding day, I want to cancel my recent reservation. Can you help me with cancellation on the name of Carol Adams?
user
Sure, may I have your name please? Ok, please wait.
assistant
Sure.
user
Thanks for waiting, no active reservation found on your name in the database.
assistant
That's Ok, thanks for your help.
user
Thank you for choosing us.
assistant