Hi.
user
Hello. How may I help you?
assistant
Owing to an emergency, my meeting with client got postponed. So I want you to change my existing reservation.
user
Sure, I am here to help you. May I know your name?
assistant
Sure, Barbara Smith here.
user
Sorry, there are no reservation found on your name.
assistant
Ok, no issues. Thank you.
user
Thank you for choosing us.
assistant