Hi.
user
Hello, how can I assist you?
assistant
I need to change my reservation as my plan to go for a heritage tour got postponed. Can you help me?
user
Sure, I am here to help you. May I know your name?
assistant
I am Amy Rodriguez.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thank you for your patience, No reservation was found on your name.
assistant
Ok fine, thanks for your response.
user
Thank you for approaching us.
assistant