Hello.
user
Hello, how may I aid you today?
assistant
I want to change my existing reservation due to some family issues. Can you please help me with this?
user
Sure, may I know your good name please?
assistant
Barbara Perez.
user
Please wait a minute.
assistant
Sure.
user
Sorry, there is no reservation found on your name to change.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for availing us.
assistant