Hello. My name is John Hernandez.
user
Hello, how may I help you today?
assistant
I need to cancel my reservation as I need to stay back in own city, due to my house has collapsed by Floods. Can you aid me for cancellation?
user
Sure, I will help you. Please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found on your given name.
assistant
That's Ok, thanks for your help.
user
Thanks for choosing us.
assistant