Hello, Dorothy Turner here.
user
Hello, can I help you?
assistant
 I want to cancel my recent reservation due to heavy snow fall from couple of days. Can you help me with cancellation?
user
Please hold on.
assistant
Sure.
user
There is no reservation found on your name.
assistant
Oh! I think it does not reserved properly. Anyway, thanks for your effort.
user
Thank you for choosing us.
assistant