Hello.
user
Hello. How can I aid you?
assistant
I want to postpone my trip due to an emergency. Can you aid me in amending my existing reservation?
user
Please provide me the name to check for the status.
assistant
My name is Shirley Harris.
user
Please be on hold.
assistant
Take your time.
user
Thank you for waiting. Sorry, there is no active reservation have been found under your name in our database to amend it.
assistant
No issues. Thank you for checking.
user
Thank you for reaching .
assistant