Hello, I am Emma Martin.
user
Hello, Emma Martin. How can I help you today?
assistant
I need to change my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to change my reservation. Can you please help me out?
user
Sure, I can help you in that. Please wait for a while.
assistant
Sure.
user
Sorry Emma Martin, there is no active reservation on your name to change it.
assistant
That's ok, no problem. Thanks for your information.
user
Thanks for approaching us.
assistant