Hello.
user
Hello. How can I help you today?
assistant
Can you please help me to cancel my recent reservation, due to bad weather conditions?
user
Sure, can you share me your good name to proceed further?
assistant
Sure, my name is Jack Wilson.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, thanks for your response.
user
Thank you for reaching us.
assistant