Hello.
user
Hello, how may I help you?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.
user
Sure, I will help you with the flight ticket cancellation. May I know your name please?
assistant
Thank you. Sure, myself Richard Rodriguez.
user
I have searched online but I could not find your flight reservation to cancel it.
assistant
Oh! It may not be booked properly due to server issue. Anyway, thank you for your time.
user
Thank you.
assistant