Hi.
user
Hello. How may I assist you?
assistant
I have a planned a trip to travel America to see the Golden Gate Bridge, but, on an urgent in my office work, I need  to cancel the ticket. Please help me in that cancelling.
user
Can I have your name, please?
assistant
The ticket is booked as a name Donna Jones.
user
I have successfully cancelled your reservation.
assistant
Ok, thanks for your help.
user
Thank you for contacting us. Have a great day.
assistant
Thank you.
user