Hi.
user
Hello, how may I aid you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I will help you out. Please provide me your name to check the reservation details on your name.
assistant
Myself Steven Green.
user
Please allow me a moment to check the reservation.
assistant
Sure.
user
Sorry Green, there is no active reservation on your name.
assistant
No problem, thanks for checking.
user
Thank you for reaching us.
assistant