Hi.
user
Hello. How can I assist you?
assistant
I wan to cancel my recent reservation due to my health issue, so can you please help me with this?
user
Sure, can I know your name please?
assistant
My name is Jonathan Lewis.
user
Ok, wait a moment please.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Not a problem, thank you for checking.
user
Thank you for approaching us.
assistant