Hello.
user
Hello, what can I do for you today?
assistant
I am Frank Jackson. Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
Sure, Please wait.
assistant
Can you please help me with it?
user
We could not find any reservation on your name.
assistant
OK, not an issue. Thanks for your information.
user
Thank you for opting us.
assistant