Hi.
user
Hello. How may I aid  you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you please help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name to check your reservation status?
assistant
I am Steven Jackson.
user
Ok, please give me a moment.
assistant
Ok.
user
Sorry, there is no reservation found on your name in our records.
assistant
Ok, no problem. Thank you for your quick response.
user
Thank you for reaching us.
assistant