Hello.
user
Hello. How can I help you for today?
assistant
I am Rebecca Brown. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me in cancellation?
user
Yes, I can help you.
assistant
Thank you.
user
Sorry to inform you that there is no reservation found on your name.
assistant
That's ok, thank you for your information.
user
Thank you for consulting us.
assistant