Hi.
user
Hello. How may I help you today?
assistant
As my tournament got postponed, I want to change my existing reservation. Can you help me out?
user
Sure, I will help you with that. Can I know your name?
assistant
Sure, my name is Sarah Wright.
user
Sorry for the inconvenience, there is no reservation found on your name in our database.
assistant
Ok. No issues. Thank you for checking.
user
Thank you for opting us.
assistant