Hi.
user
Hello, how may I assist you?
assistant
Would it be possible to cancel my reservation, which I have done with my name?
user
May I know your good name?
assistant
My name is Charles Adams.
user
Please wait.
assistant
Ok.
user
There is no reservation found on your given name.
assistant
That's ok, thank you for the response.
user
Thank you for choosing us.
assistant