Hello.
user
Hello. How can I help you?
assistant
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Let me know your name.
assistant
Thank you, I have reserved my ticket on the name of Sarah Rodriguez.
user
Sorry, no reservation found by your name. Thank you.
assistant
Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.
user