Hi.
user
Hello. How can I help you?
assistant
My exam is cancelled, so can you help me to cancel my reservation?
user
Could you please provide me your good name?
assistant
My name is Janet Clark.
user
Please for a moment.
assistant
Sure.
user
Sorry Janet, I haven't found your previous reservation in our portal to cancel.
assistant
Ok, no issues. Thank you for your time.
user
You are welcome.
assistant