hi.
user
Hello.
assistant
I am Matthew Young.
user
What can I do for you?
assistant
I want to cancel my recent reservation, because I want to travel  with my friends by road. Can you help me?
user
Sure Matthew Young, please hold on.
assistant
Ok.
user
Sorry to inform you that, currently no flights are running at that locations due to abnormal weather conditions.
assistant
That's Ok, thanks for your response.
user
Thank you for reaching us, have a nice day.
assistant