Hello.
user
Hello, how may I help you?
assistant
I have to change my reservation as I have to prepare for my exams, can you please help me?
user
Sure, may I know your name please?
assistant
My name is Amanda Rodriguez.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry, there is no active reservation found with your name in our records.
assistant
Ok, thank you for the information.
user
Most welcome.
assistant