Hello.
user
Hello, thank you for visiting our chat service. How can we help you today?
assistant
I want to cancel my reservation because my trip has been cancelled, can you assist me?
user
I am here to help you with that. To check with the reservation status, can you please help me with your name?
assistant
Jerry Baker.
user
Thank you for sharing your name, Jerry Baker. Please allow me 2-3 minutes while I check with the reservation status.
assistant
No problem, take your own time.
user
Thank you for waiting, Jerry Baker. Jerry Baker, regret to inform that there is no active reservation found under your name to cancel.
assistant
No problem, thank you for searching.
user
Thank you for reaching our agency.
assistant