Hello.
user
Hello, how can I guide you for today?
assistant
I'm William Clark. My holiday trip has been postponed. So, I would like to change my recent reservation which is under my name.
user
Please give me a minute, I will find your existing reservation status.
assistant
Sure, take your time.
user
Sorry, there is no reservation found under your name.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for contacting us, have a nice day.
assistant