Hello.
user
Hello, welcome to Global agency.
assistant
I would like to cancel my reservation, as my boss gave me promotion I have to cancel my holiday trip.
user
Congratulations. May I know your name to cancel your reservation?
assistant
My name is Stephanie Carter.
user
Sorry Carter, we could not find a reservation by your name.
assistant
No problem with it, thanks for checking.
user
Thank you for choosing Global agency.
assistant
You are welcome.
user