Hello. Ashley Thomas here.
user
Hello, what can I do for you now?
assistant
Due to an emergency, I need to cancel my reservation. Can you please help me with it?
user
Sure, I will help you. Wait a minute, I will check and let you know the details.
assistant
Ok.
user
Thanks for being patience. Sorry to say, no reservation was found on your name.
assistant
Not an issue, thank you.
user
Thank you for your time with us.
assistant