Hello.
user
Hello, how may I support you?
assistant
I want to cancel my reservation due to my bad health. Can you help me with that?
user
Sure, may I know your name to check the reservation list and revert you?
assistant
Sure, my name is Joshua King.
user
Thanks for waiting, I have gone through the reservation list but could not find any reservation by the name you provided.
assistant
Ok, thank you for the information.
user
Thank you for consulting us.
assistant