Hello.
user
Hello, how may I assist you?
assistant
I have changed my mind and would like to cancel my trip. Can you help me in cancelling my ticket?
user
Sure, may I know your name please?
assistant
Well, my name is Christine Jones.
user
Ok, please hold on for a moment to check the available ticket for you.
assistant
Ok.
user
Sorry Jones, there is no reservation found on your name.
assistant
That's fine. Thanks for your information.
user
Thank you, for consulting us.
assistant