Hi.
user
Hello, how may I oblige you today?
assistant
Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with the cancellation?
user
Sure, may I know your good name please?
assistant
I am Stephen Perez.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, no reservation found with your name to cancel.
assistant
Ok, no issues. Thanks for your kind service.
user
Thanks for availing us.
assistant