Hello.
user
Hello. How may I help you at this moment?
assistant
My name is Gregory Phillips. Can you please help me in cancelling my recent reservation?
user
Sure, I can help you with that. Can you please be on hold for  a minute?
assistant
Sure, take your time.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
That's ok, thank you for the information.
user
You are welcome. Thank you for approaching us.
assistant