Hi.
user
Hello. How can I assist you today?
assistant
My name is Nicholas Allen, can you help me to cancel my reservation?
user
Sure, I can help you Allen. Let me check your reservation status.
assistant
Sure, take your time.
user
Allen, I have not found any reservation by your name in our database.
assistant
No problem, thank you for assisting me.
user
Thank you for contacting us and have a nice day.
assistant