Hello.
user
Hello. How can I assist you?
assistant
I would like to cancel my recent reservation  due to some personal issues, will you help me with that?
user
Ok, please can I know your name on which the reservation is done to check our records for your reservation?
assistant
Thank you for accepting my request. Myself Nicole Johnson.
user
Ok, please wait a moment.
assistant
Ok, I will wait.
user
Ok, there is no reservation been found on your name to cancel. Sorry for the inconveniences.
assistant
Ok, not an issue.
user
Thank you for choosing our agency.
assistant
Thank you for your information.
user