Hello, I am Catherine Perez.
user
Hello, how may I assist you?
assistant
I want to do some modifications in my ticket, as my exams got postponed. Can you help me?
user
Sure, hold on for a moment.
assistant
Take your time.
user
Sorry Perez, there are no flights reserved on your name.
assistant
No issues. Thank you for checking.
user
Welcome, thank you for reaching us.
assistant
You are welcome.
user