Hello.
user
Hello, how may I oblige you today?
assistant
I would like to change my reservation due to postponed of my meeting. Will you help me to change my reservation?
user
Sure, may I know your name?
assistant
Sure, my name is Carolyn Thomas.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
No problem, thanks for your service.
user
Thank you for reaching us.
assistant