Hi.
user
Hello, how may I assist you today?
assistant
Owing an emergency want to cancel my reservation, can you help me with it please?
user
Sure, we are here to help you. Can I have your name to proceed further?
assistant
Thank you, my name is Andrew Phillips.
user
Ok, please wait a moment.
assistant
Ok.
user
 Thank you for your time, unfortunately no reservation found on your name.
assistant
That's ok, thank you for the response.
user
Thank you for reaching us.
assistant