Hello.
user
Hello, how may I assist you today?
assistant
I want to cancel my recent reservation due to sudden demise of my grand father. Can you please help me with this?
user
Sure, may I know your name for the cancellation process?
assistant
Myself Katherine Scot.
user
Sorry as per your concern I can not  cancel your reservation, as your reservation is not found as per our records.
assistant
Ok, no problem. Thank you for the information.
user
Welcome, thank you for reaching us.
assistant