Hello.
user
Hello.
assistant
Catherine Perez here.
user
How may I guide you, Perez.
assistant
I would like to cancel my active reservation due to some personal issues, will you help me with that?
user
Sure, perez I will help with that. Perez, sorry for inconvenience. No reservation found on your name in our database.
assistant
Ok, not an issue, thank you for helping me.
user
Thank you very much for contacting our agency.
assistant