Hello.
user
Hello.
assistant
I am Rebecca Nelson.
user
How can I assist you Nelson?
assistant
I would like to change my reservation as I am leaving for hometown, can you please help me out?
user
Sure, I am glad to help you. Please hold on for a moment.
assistant
Thank you. Sure.
user
Sorry Nelson, there is no active reservation found under your name.
assistant
Ok no problem, thank you for your services.
user
My pleasure, have a nice day.
assistant