Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent booking due to some health concern that doctor had suggested not to travel, can you help me?
user
Sure, I will help you with the flight ticket cancellation..
assistant
Thank you.
user
May I know your name please?
assistant
Donald White this side.
user
Thanks for waiting. But I am sorry to say that there is no flight reservation on your name.
assistant
Ok, I think it not booked properly while I am booking. Thank you for your search.
user
Thank you.
assistant
Welcome.
user