Hello. I am Raymond Thompson.
user
Hello, how may I abet you?
assistant
 I need to cancel my recent reservation due to my scheduled examination dates has been postponed. Could you please help me in cancellation?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please stand by.
assistant
Sure.
user
Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.
assistant
No problem, thank you for your information.
user
Thank you for availing us.
assistant