Hi, Katherine Perez here.
user
Hello. How can I aid you?
assistant
Owing to an emergency, my FIFA tournament rescheduled to future dates.
user
Ok.
assistant
So I request you to change my existing reservation?
user
Sure, I will help you, please wait.
assistant
Sure.
user
Sorry, no reservation found on your name,.
assistant
Ok, no worries at all.
user
Thank you for approaching us.
assistant