Hello, I am Richard Edwards.
user
Hello, How can I be of your service?
assistant
I want to cancel my recent reservation as my business trip got cancelled. Please help me out with cancellation.
user
Sure, I can help you in that.
assistant
Thank you so much.
user
Please hold on for a while.
assistant
Ok, I will definitely wait.
user
Sorry Richard Edwards, there is no active reservation on your name to cancel it.
assistant
No issues, thanks for the valuable information.
user
Thanks for choosing us.
assistant