Hello.
user
Hello, how may I aid you?
assistant
Can you please help me in changing my existing reservation, as my health is not good?
user
Sure, can you please share your name to check your reservation status?
assistant
Thank you, my name is Samantha Collins.
user
Sorry, there is no reservation found on your name in our records.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant