Hello.
user
Hello, how may I assist you today?
assistant
Can you please help me to change my travel dates in my past ticket?
user
Sure, may I know your name for the changing process?
assistant
Thank you. My name is Jack Harris.
user
Thank you, please wait for a while.
assistant
Ok, take your time. I can wait for your response.
user
Sorry, we couldn't find a reservation on your name to change.
assistant
It's ok, not a problem with that. Thank you for your time.
user
welcome, thank you for reaching us.
assistant