Hello.
user
Hello. How may I best serve you?
assistant
Owing to an emergency I want to cancel my reservation, so can you please help me with my cancellation?
user
Sure, I can help you. Please provide your name to check the reservation status.
assistant
My name is Matthew Thomas.
user
Please wait a moment.
assistant
Ok.
user
Thanks for your time. There was no reservation found on your name.
assistant
No problem, thank you.
user
Thank you for approaching us.
assistant