Hello.
user
Hello, what can I do for you today?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me with this?
user
Sure, I am gleeful to help you. May I know your name please?
assistant
Please check the reservation on the name of Margaret Evans.
user
Ok, please wait for a moment.
assistant
Ok.
user
Thank you for waiting, we did not find any reservation on your given name.
assistant
Ok, Thank you for providing information.
user
Thank you for choosing us.
assistant