Hello.
user
Hello. How can I aid you today?
assistant
My name is David Wright, I want to cancel my reservation as my trip is cancelled due to my bad health. Can you help me to cancel my reservation?
user
Sure, we can help you in cancelling your reservation. Please wait for a moment, I will check and revert to you.
assistant
Sure.
user
Thank you for waiting, there is no active reservation found on your name.
assistant
Ok, thank you for the information.
user
Thank you for reaching us.
assistant