Hi, I am Jerry White.
user
Hello, how may I help you?
assistant
Owing to an emergency, my FIFA tournament has been postponed. So I want you to change my existing reservation?
user
Sure, please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found on your given name.
assistant
Ok, no worries at all. Thank you for your assistance.
user
Thanks for choosing us.
assistant