Hi.
user
Hello, how can I aid you today?
assistant
I am William Martin, my planned tour to visit my friend's place got postponed, so I want to change my existing reservation. Could you please help me in changing.
user
Sure, please wait for sometime. I will check with your existing reservation and get back to you.
assistant
Ok.
user
Thank you for your time, sorry to inform there is no reservation found on your name.
assistant
Ok, not an Issue.
user
Thank you for approaching us. have a nice day.
assistant
Thank you for your information.
user