Hi. I am Linda Smith.
user
Hello, what kind of help are you expecting from us?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, we are here to help you with cancellation. Please wait for a couple of minutes.
assistant
Sure.
user
Thanks for waiting, there was no active reservation found on your name to cancel it.
assistant
No problem, thanks for checking.
user
Thank you for reaching us.
assistant