Hello.
user
Hello, how may I serve you at this moment?
assistant
Owning to an emergency I want to change my existing reservation. Can you please help me with this?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, my name is Jerry Thompson.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry to inform you that, we did not find any reservation on your name.
assistant
Ok, not an issue. Thank you for the information.
user
Thank you for approaching us.
assistant