Hello, Christopher Thomas here.
user
Hello, how can I help you?
assistant
Due to some personal issues, I would like to postpone my journey. Can you please change my existing reservation?
user
Sure Thomas, please wait for a minute.
assistant
Ok, take your time.
user
There is no reservation found with your details, Thomas.
assistant
Its ok, no issues. Thank you for the information.
user
Thank you for choosing us, have a good day.
assistant