Hello.
user
Hello, what can I aid you for today?
assistant
I am Matthew Jones. I want to cancel my flight ticket, can you please help me with that?
user
I am here to help you about that.
assistant
Thank you.
user
Sorry to say this Jones, there are no active reservation under your name to cancel.
assistant
Oh! It's ok no problem. Thank you for your help.
user
Most welcome, thank you for reaching out here.
assistant