Hello.
user
Hello.
assistant
Charles Adams here.
user
How may I assist you?
assistant
Due to sudden health issue, I am not able to travel in a flight on those date that I want to travel. So, I would like to change my reservation. Can you please help me out with that?
user
Sure, I will help you. Please wait a moment.
assistant
Thank you, take your time.
user
Charles Adams, no reservation has been found on your name in our database.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you for choosing us.
assistant