Hi.
user
Hello. How can I assist you?
assistant
I am Catherine Green. I need to amend my reservation, can you help me out please?
user
Green, please give me a minute while I check for the status of your reservation.
assistant
Sure.
user
Catherine, there is no reservation found with your details.
assistant
That's ok, no problem. Thank you for your information.
user
Thank you for contacting us.
assistant