Hello.
user
Hello, How may I serve you today?
assistant
My friend make a reservation for Orlando to spend holiday with me, now he is ill and our planed cancelled. So, I want to cancel the reservation. Can you cancel it?
user
Sure, may I know your name to cancel your reservation?
assistant
The reservation is made on my friend name that is John Nelson.
user
Ok, please hold on a moment.
assistant
Sure.
user
Thank you for waiting, no reservation was found on your friend name in our database.
assistant
Thank for the details.
user
Thank you for choosing us.
assistant