Hi.
user
Hello, how can I provide assistance to you?
assistant
William Hill here, I need to cancel my reservation as my college annual day program got cancelled. Can you help me?
user
Sure, wait a moment while we check your previous flight reservation in airline database.
assistant
Sure, take your own time.
user
Sorry, based on your name we haven't found any flight ticket to cancel in airline database.
assistant
Ok fine, thanks for checking.
user
Thanks for contacting us.
assistant