Hi.
user
Hello, how may I assist you today?
assistant
I want to cancel my recent reservation due to postpone of my exams. Can you please help me in that?
user
Sure, may I know your name for the further process.
assistant
Myself Ashley Harris.
user
 Sorry, no reservation found on your name to cancel.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant