Hi.
user
Hello, how can I serve you?
assistant
Owing an emergence, I want to change my existing reservation. Can you help me with it?
user
Sure, I am here to help you. May I know your name please?
assistant
My name is Sharon Jones.
user
Thank you, sorry no reservation found with your name.
assistant
Ok, no issues. Thanks for the help.
user
Thank you for reaching us, have a nice day.
assistant