Hello.
user
Hello, how may I assist you?
assistant
I am Shirley Garcia.
user
Nice to meet you, Garcia.
assistant
I want change my existing reservation, because my family trip post pone due to some issues. Can you help me to change my existing reservation?
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry Shirley, there is no reservation is found as per your details to change your reservation.
assistant
Oh, it's ok.
user
Thank you for contacting us.
assistant
Thank you for your information.
user