Hi.
user
Hello. How can I assist you at this moment?
assistant
 Would it be possible to cancel my reservation, which I have done with my name?
user
Sure, can I have your good name please to check your reservation status?
assistant
My name is Karen Jackson.
user
Ok, please wait a moment.
assistant
Ok.
user
Sorry Karen Jackson, no reservation has found under your name to cancel.
assistant
It's ok, thank you for the information.
user
Thank you for choosing us.
assistant