Hello.
user
Hello. How may I help you?
assistant
Can you please help me to modify my ticket details because my trip got postponed?
user
Sure, I will help you in changing your reservation.
assistant
Thank  you.
user
May I know your name please?
assistant
My name is Kathleen Allen.
user
Ok, please wait a moment.
assistant
Ok, take your time.
user
Sorry, there are no reservations found.
assistant
It's ok, thank you for searching and providing the information.
user
Thank you for reaching us.
assistant