Hello,.
user
Hello, how may I assist you today?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed. Please help me in this?
user
Sure, I will help you with that?
assistant
Thank you.
user
Can I know your name?
assistant
I am Janet Robinson.
user
Please wait for a while.
assistant
Ok.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, no issues. Thank you for your help.
user
Thank you for reaching us.
assistant