Hello. I am William Lee.
user
Hello. How may I help you?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, I am here to help you in cancelling the ticket.
assistant
Thank you.
user
Can you please wait a minute while I am checking your ticket status?
assistant
Sure.
user
I regret to inform you that, there is no active reservation found with your name in our database to cancel the ticket.
assistant
No problem, thank you for the information.
user
You are most welcome. Thank you for approaching us.
assistant