Hi.
user
Hello, how may I render you today?
assistant
I need to change my existing reservation, Can you please help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name?
assistant
Joshua Rodriguez here.
user
Ok, please wait for a couple of minutes.
assistant
Sure.
user
Thank you for waiting, there is no active reservation found on your name in the database.
assistant
OK, no problem. Thanks for your information.
user
Thank you for reaching us.
assistant