Hello,.
user
Hello, how can I help you?
assistant
I am Amy Hernandez. Due to earthquake disaster happened in the place where I wanted to visit.So I want to alter my reservation. Could you please help me with changing my reservation?
user
Sure, please give me a minute.
assistant
Ok.
user
There is no reservation active with your name in our database.
assistant
Ok, no issues. Thank you for your service.
user
Thanks for choosing us.
assistant