Hi.
user
Hello, how can I help you?
assistant
Can you please help me in cancelling my reservation as I have an emergency work?
user
Sure. May I know your name to check the reservation?
assistant
I am Paul Hernandez.
user
Please, wait for a while.
assistant
Sure.
user
Thank you for being patience, there is no reservation found on your name.
assistant
No problem, thank you for your response.
user
Thank you for availing us.
assistant