Hello.
user
Hello. How can I aid you at this moment?
assistant
 Can you aid me to cancel my reservation due to an emergency?
user
Sure, can you please provide your name to check your reservation status?
assistant
Jessica Perez here.
user
Wait a moment please.
assistant
Ok.
user
Jessica Perez, there is no active reservation found under your name in our database.
assistant
Thank you for the help.
user
Thank you for contacting us.
assistant