Hello.
user
Hello, how may I aid you?
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, may I know your name?
assistant
My name is Anthony Perez.
user
We are sorry to inform you that, we did not find any reservation against your name.
assistant
That's ok, thank you for your information.
user
Thank you.
assistant