Hello.
user
Hello.
assistant
I'm Justin Williams.
user
Williams, how can I assist you today?
assistant
My friend met with an accident, so I couldn't make a journey this time. Can you please help me cancelling my reservation to Dallas?
user
I can help you in cancelling your reservation, please wait for a moment.
assistant
Sure, take your own time.
user
Sorry Williams, I have not found any reservation by your name in our database.
assistant
Ok, may be there is a mismatch in my previous booking. Thank you for providing information.\.
user
Thank you for contacting us.
assistant