Hello.
user
Hello. How  can I assist you at this moment?
assistant
I booked a flight ticket in your agency for my holiday trip to New York but now I want to get it cancelled. So can you go ahead and cancel my flight ticket?
user
Sure, I am happy to help you with that.
assistant
Ok.
user
Can I have your good name please to check your reservation status?
assistant
I am Helen Thomas.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry Helen Thomas, no reservation has found under your name to cancel.
assistant
Not a problem. Thanks for your information.
user
Thank you for choosing us, have a good day.
assistant