Hi. I'm Michael Carter.
user
Hello, how may I assist you?
assistant
My test football match has been postponed due to heavy rains. Can you please change my existing reservation?
user
Ok, please wait a while.
assistant
Sure.
user
Thanks for waiting, no reservation found with your name to change the reservation.
assistant
Ok, no problem. Thanks for your response.
user
Thanks for choosing us, have a great day.
assistant