Hello.
user
Hello, how may I help you today?
assistant
Due to some emergency I need to cancel my reservation.
user
Sure, we will help you.
assistant
Thank you.
user
May I know your name please?
assistant
I am Gregory Gonzalez.
user
Ok, please wait for a while.
assistant
Sure.
user
Thank you for your time. Sorry we couldn't find any reservation with your name.
assistant
No problem. Thank you for the information.
user
Thank you for reaching us, have a good day.
assistant