Hi.
user
Hello, how may I help you?
assistant
I am Pamela Wilson. Due to the heavy rains, I would like to change my reservation to new travelling dates.
user
Sure, please wait for a moment to check your details.
assistant
Take your time to get my reservation status.
user
Sorry to say, no reservation found on your name in my records.
assistant
It's ok, no issues.
user
Thank you for reaching us, have a nice day.
assistant
Thanks for checking.
user