Hi.
user
Hello. How may I help you?
assistant
Due to heavy rains my tournament got cancelled, so I need to cancel my recent reservation. Can you help me with this?
user
Sure, may I know your name?
assistant
I am Andrew Jackson.
user
Ok, please wait a minute.
assistant
Sure.
user
Sorry Andrew, I didn't find any active reservation under your name.
assistant
Ok, not an issue. Thank you for your information.
user
Most welcome.
assistant