Hi, I am Paul King.
user
Hello, how may I support you?
assistant
Owing to an emergency, my live concert got postponed. So I request you to change my existing reservation.
user
Sure, let me check the current status and revert you.
assistant
Sure.
user
Thanks for waiting, we could not find any reservation by the name you mentioned above.
assistant
Ok, no worries at all. Thank you for your kind service.
user
Thank you for picking us.
assistant