Hi. Edward Smith here.
user
Hello, how can I be your helping hand?
assistant
 I want to cancel my reservation because I was having interview, but I am not fully prepared, can you please help me?
user
Sure, please wait a minute.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
That's ok, thank you for your help.
user
Thank you for approaching us.
assistant