Hello.
user
Hello, how may I aid you today?
assistant
I want to cancel my reservation as I am unable to travel due to some health issues, so help me in this.
user
Sure, we are here to help you with cancellation.
assistant
Ok.
user
May I know your name?
assistant
Sure, I am Donna Baker.
user
Ok, please wait for a while.
assistant
Ok, I will wait.
user
Thanks for waiting, there was no reservation found on your name.
assistant
No problem, thanks for your assistance.
user
Thank you for availing us.
assistant