Hello.
user
Hello. How may I assist you at this moment?
assistant
Actually my Hockey competition is postponed, so that I want to cancel my recent reservation. Can you help me?
user
Sure, I will help you with that.
assistant
Thank you.
user
Can I know your name to check your previous reservation?
assistant
Yes, I am Alexander Mitchell.
user
Please be on hold to check.
assistant
Sure.
user
We regret to inform you that there is no reservation found on your name in our records.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us, have a great day.
assistant