Hello.
user
Hello.
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me to change my reservation?
user
Sure, may I know your good name please?
assistant
My name is Ashley Harris.
user
Ok, please wait for couple of minutes.
assistant
Sure.
user
There is no existing reservation found on your name in our records.
assistant
That's Ok, thanks for your help.
user
Thank you for reaching us.
assistant