Hello,.
user
Hello, how may I support you now?
assistant
As I am not issued with leave during my journey period, so I want to cancel my reservation. Can you help me with that?
user
Sure, we are glad to help you with cancellation.
assistant
Thank you.
user
Please hold for a moment, while we check for the reservation which you like to cancel.
assistant
Sure.
user
May I know your good name?
assistant
I am Richard Garcia.
user
Please wait.
assistant
Ok.
user
Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?
assistant
Yes, please proceed for cancellation.
user
Ok. Your ticket has been cancelled and your ticket fare will be refunded to your bank account.
assistant
Thanks for your kind response.
user
Thank you for visiting us, we hope see you again.
assistant