Hello.
user
Hello. How may I assist you?
assistant
I am Cynthia White. I am planning to change an existing reservation, due to health issue. Can you please change my reservation?
user
Sure, I am here to help you out. Please give me a moment to check your previous reservation status.
assistant
Thank you. Sure, I will wait for your reply.
user
Sorry, there is no reservation found on your name.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us.
assistant