Hello.
user
Hello, how can I support you today?
assistant
I am Kathleen Thompson. I made a reservation earlier in the wrong date unknowingly so, I want to change my existing reservation. Can you please help me with this?
user
Sure, I am here to assist you.
assistant
Thank you.
user
Please wait for a couple of minutes.
assistant
Sure.
user
Thank you for waiting, no reservation was found on your name to change.
assistant
No problem, thanks for your information.
user
Thank you for picking us.
assistant