Hello.
user
Hello. How can I help you?
assistant
Owing to emergency I want to cancel my recent reservation, can you help me with that?
user
Sure, please mention your name to check your reservation details in our database.
assistant
My name is Brandon Phillips.
user
Please wait for a while.
assistant
Sure.
user
Sorry, I did not find any reservation by your name in our database.
assistant
No problem, thank you for checking.
user
Thank you for reaching us.
assistant