Hello.
user
Hello, how can I render you today?
assistant
I have some personal matters that's need fixing, so I need to change an existing reservation. Can you please help me in that?
user
Sure, I will help you with that.
assistant
Thank you.
user
Let me know your name to check your reservation?
assistant
My name is Barbara Perez from Houston.
user
Please wait a while.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
Ok, that's not a problem. Thanks for your information.
user
Thank you for choosing us.
assistant