Hello.
user
Hello.
assistant
I am Catherine Gonzalez.
user
How may I guide you today?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I will help you with that. Please wait for a while.
assistant
Sure.
user
I am sorry to say that there is no reservation found under your name.
assistant
Thank you for your information.
user
Thank you for contacting us.
assistant