Hi.
user
Hello, how may I help you?
assistant
Can you change my reservation to new travel dates?
user
Sure, may I know your name?
assistant
Ok, I am Pamela Baker.
user
Ok, please wait.
assistant
Take your time.
user
Sorry to inform you that there is no active reservation found with your name.
assistant
It's ok, thanks for checking.
user
Most welcome.
assistant