Hello. I am Kevin Phillips.
user
Hello, how can I serve you?
assistant
I just want to cancel my reservation as my exams got postponed, can you please help me out?
user
Sure, please wait a moment I will check and let you know.
assistant
Ok.
user
Sorry, no reservation found on your name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant