Hello. I am Sandra Scott.
user
Hello, how may I guide you?
assistant
Can you cancel my flight ticket reservation? As my football match is being postponed due to bad weather in New York.
user
Sure, please hold.
assistant
Ok.
user
I am sorry, there are no reservations with your name.
assistant
No problem, thank you for your information.
user
Thank you, have a good day.
assistant