Hello, I am Kathleen Harris.
user
Hello, how may I guide you for now?
assistant
I would like to change my existing reservation, due to heavy rainfall my event has been postponed. Could you please help me with changing?
user
Ok, give me a moment to check first and then I will revert back to you.
assistant
Sure.
user
Kathleen Harris, no reservation was found in our data base by your name.
assistant
Ok, no issues.
user
Sorry for the inconvenience.
assistant
Thank you for your information.
user
Thank you for reaching us.
assistant