Hello.
user
Hello. How may I serve you today?
assistant
I want to cancel my recent reservation due to heavy snow fall from couple of days. Can you help me with cancellation?
user
Sure, could you please let me know your name to check the reservation status?
assistant
Sure, my name is Larry White.
user
Please wait a moment.
assistant
Sure.
user
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
That's Ok, thanks for your response.
user
Thank you for choosing us.
assistant