Hello.
user
Hello, how can I help you?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I am here to help you.
assistant
Thank you.
user
May  I know your name please?
assistant
My name is Dorothy Young.
user
Ok, please stand by.
assistant
Sure.
user
Thank you for your time, sorry no reservation found on your name.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us, have  a nice day.
assistant