Hello.
user
Hello, how may I aid you today?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you aid me with that?
user
Sure, we will help you.
assistant
Thank you.
user
May I know on which name the ticket has been reserved?
assistant
Sure, my name is Sarah Taylor.
user
Please wait for some time, I will check with your reservation status and revert to you.
assistant
Sure.
user
Thank you for waiting. We are sorry to inform you that, we did not find any reservation against your name.
assistant
Ok, no worries.
user
Thank you for reaching us. Have a good day.
assistant
Thanks for your response,.
user