Hi.
user
Hello, how can I help you today?
assistant
I am planning to change my reservation, can you help me in changing?
user
Sure, can you please mention your name to check your reservation details in our database?
assistant
I am Jacob Hill.
user
Please wait for a while, let me check your reservation status.
assistant
Ok.
user
Sorry, I did not find any reservation by your name in our database.
assistant
That's ok, thank you.
user
Thanks for reaching us.
assistant