Hello.
user
Hello, how may I help you from my end?
assistant
I am Donna Martinez. Can you please cancel my reservation which I did recently?
user
Sure Donna, I am here to solve your concern. Please allow me a moment to check your previous reservation details on your name.
assistant
Ok.
user
Sorry Donna, there is no active reservation on your name in our records.
assistant
The reservation I had done is not been confirmed I think.
user
Thank you for reaching us to clarify your reservation details.
assistant
Thank you for helping me.
user