Hello.
user
Hello, how can I assist you?
assistant
I would like to cancel my reservation due to some health issues, can you please help me out with that?
user
Sure, please provide your name to fetch your ticket from our database.
assistant
Thank you. Myself Dennis Hill.
user
Please wait for a moment.
assistant
Sure.
user
We regret to inform you that there is no active ticket found on your name.
assistant
That's ok, no problem. Thank you for checking out.
user
Thank you for contacting us.
assistant