Hello.
user
Hello, how may I help you?
assistant
Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?
user
Sure, I am here to help you for this.  Let me check your reservation status in our database.
assistant
Thank you.
user
For cancelling the reservation. May I know your name please?
assistant
Sure, I am Frank Thompson.
user
Please wait for a while.
assistant
Sure.
user
I found your reservation. Shall I cancel it?
assistant
Ok, please cancel.
user
Your reservation is cancelled successfully with your criteria.
assistant
Thank you.
user
Thank you very much for contacting our agency.
assistant