Hello, I am Jeffrey Thompson.
user
Hello, how may I assist you?
assistant
Due to sudden demise of my grand mother, I want to cancel my reservation. Can you please help me?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait a moment.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
It's ok, thank you for your kind information.
user
Thank you for choosing us.
assistant