Hello. Donald Smith here.
user
Hello, How can I assist you?
assistant
I want to cancel my recent reservation due to my son's health issues, can you help me?
user
Sure, Please wait a second.
assistant
Ok, take your time.
user
Sorry, No reservation found on your name.
assistant
Oh! That's very sad. No issues, thank you for checking.
user
Thank you for availing us.
assistant