Hello. I am Matthew Scott.
user
Hello, how may I help you?
assistant
I made a reservation earlier this week to attend a seminar, but my seminar got postponed. Can you help me to change my reservation?
user
Sure, I will help you. Please wait a minute, I will check the reservation status and get back to you.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
No problem, thanks for your quick response.
user
Thank you for contacting us.
assistant