Hi, I am John Williams.
user
Hello, how may I help you today?
assistant
Owing to an emergency, my business conference got cancelled. So I request you to cancel my existing reservation.
user
Sure, please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Ok, not an issue. Thank you for your help.
user
Thank you for contacting us.
assistant