Hello. Myself Jack Jones.
user
Hello. How may I help you out?
assistant
I need to cancel my reservation due to my planned trip got cancelled. So please help me with cancelling my reservation.
user
Sure, I will help you in cancelling the reservation.
assistant
Thank you.
user
Sorry, there are no reservations found in our database.
assistant
Oh! It may not be booked properly due to server issues.
user
Thank you for reaching us.
assistant
Anyway, thank you for your time.
user