Hello. I am Eric Scott.
user
Hello. How can I aid you?
assistant
I need to cancel my reservation as my plan to go for shopping got cancelled. Can you help me?
user
Sure, please allow me a moment to check for the status.
assistant
Ok.
user
Sorry, there is no active reservation have been found under your name in our database to cancel it.
assistant
That's Ok, thanks for your response.
user
Thank you for reaching us.
assistant