Hello.
user
Hello. How can I best assist you now?
assistant
I am planning to change an existing reservation, due to health issue. Can you please help me out?
user
Sure, I can help you in that.
assistant
Thank you.
user
May I know your good name please?
assistant
My name is Raymond Parker.
user
Ok, please wait for a while.
assistant
Sure. I am looking for a economy class.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
That's fine, thank you for your service.
user
Thanks for approaching us.
assistant