Hello, Paul Taylor here.
user
Hello, Taylor. How can I help you?
assistant
 I need to do some updates in my existing reservation, as my friends have already booked my ticket in another flight along with theirs for a trip, I was not aware of this thing, can you please make some changes in the existing ticket for me?
user
Yes, please hold on for few seconds, I will go through your reservation details to do modifications in that.
assistant
Ok, thank you for your response, I will be on line.
user
But, there is no details recorded on your reservation in our database to do changes.
assistant
No issues, thank you for giving clarification.
user
Do you need anything else from us to help you?
assistant
No thanks.
user
Fine, thank you for choosing us.
assistant
You are welcome.
user
Have a great day.
assistant