Hello.
user
Hello, how may I aid you today?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
user
Sure, may I know your name for the cancellation process?
assistant
Nicholas Anderson.
user
Wait a while, kindly.
assistant
Ok, take your time.
user
 Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
That's ok. Anyways, thank you.
user
Thank you for reaching us.
assistant