Hi,.
user
Hello. How may I assist you today?
assistant
I want to cancel my reservation, due to the heavy rainfall from a couple of days. Can you help me with that?
user
Sure, I will help you with that. Can I know your name to check your previous reservation status?
assistant
I am Ruth Young.
user
Please wait a moment to check.
assistant
Sure.
user
As per your request, I have cancelled your previous reservation.
assistant
Thanks for the help.
user
Thank you for reaching us, have a great day.
assistant