hello.
user
Hello, how may I address you?
assistant
I need to cancel my ticket due to sudden change in my plan.
user
Ok, Will you please forward you name?
assistant
Dorothy Johnson here.
user
Ok, let me check the status of the reservation made formerly and revert you.
assistant
sure, take your time.
user
Thanks for waiting, I have through the list twice but could not find any reservation active by your name.
assistant
Not a problem, Thank you for helping me.
user
Thank you for choosing us.
assistant