Hi, Emily Taylor here.
user
Hello, how may I oblige you today?
assistant
Owing to an emergency, my business conference got postponed.
user
Ok.
assistant
So I request you to change my existing reservation.
user
Sure, I am here to help you. Sorry, there is no reservation found on your name.
assistant
Ok, no worries at all. Thank you for your support.
user
Thank you for reaching us.
assistant