Hello,.
user
Hello, how can I help you?
assistant
 I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with that?
user
Sure, we are here to help you. May I know your name?
assistant
Thank you. I am Joseph Carter.
user
Ok, wait for a while.
assistant
Sure.
user
Thanks for waiting there is no reservation found on your name.
assistant
Ok, no issues. Thanks for the information.
user
Thanks for approaching us.
assistant