Hello.
user
Hello, do you need any help from us?
assistant
Catherine Jones here. Yes, I need your help in changing of my reservation because my trip got postponed. Can you please help me out?
user
Sure, please allow me a moment.
assistant
Ok, take your time.
user
Sorry, there is no reservation with your name in our portal to make changes.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
You are welcome, have a great day.
assistant