Hi. I am Charles Collins.
user
Hello. How can I help you the best today?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you please help me in this?
user
Sure, I can help you in that.
assistant
Thank you.
user
Please wait, let me check your reservation status.
assistant
Sure.
user
Sorry Charles Collins, there is no active reservation on your name to cancel it.
assistant
Not a problem, thank you.
user
Thanks for approaching us.
assistant