Hello.
user
Hello, how can I guide you for today?
assistant
I am Helen Scott. I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure, I will wait for your reply.
user
Sorry, there is no reservation found under your name in our database.
assistant
That's fine, thank you for your help.
user
Thank you for contacting us, have a nice day.
assistant