Hi.
user
Hello, how can I help you today?
assistant
I need to change my reservation.
user
Sure, to change your existing reservation may I know your name?
assistant
My name is Emma Hall.
user
Please be on hold I will check the reservation status and get back to you.
assistant
Ok.
user
Sorry, I found no reservation in your given name.
assistant
No problem and thanks for your assistance.
user
Thank you for opting us regarding your existing reservation.
assistant