Hello.
user
Hello. How can I aid you at this moment?
assistant
I am Sandra Phillips, can you help me to change my recent reservation ?
user
Sure, I will help you in amending your reservation.
assistant
Thank you.
user
Please allow me a moment a check for your previous reservation.
assistant
Sure.
user
Thank you for waiting.
assistant
It's ok.
user
Sorry, there is no active reservation have been found under your name in our database to amend it.
assistant
That's fine, thanks for your information.
user
Thank you for opting us.
assistant