Hello.
user
Hello. How can I assist you today?
assistant
I want to change my existing reservation. Could you help me with that?
user
Sure, may I know your name to check for the previous reservation?
assistant
Melissa Phillips here.
user
Please allow me a moment while I check for the reservation status.
assistant
Ok.
user
Melissa Phillips, there is no reservation found under your name.
assistant
That's ok, no problem. Thank you.
user
Thank you for contacting us.
assistant