Hello.
user
Hello. How may I aid you today?
assistant
I am Ashley Hall, due to some technical issues the event that I have to participate got cancelled. Could you please help me in cancelling my reservation?
user
Sure, may I know your good name to check in our reservation list.
assistant
 I have already mentioned.
user
Thank you for your name, there is no reservation found on your name.
assistant
Ok, no problem. Thank you.
user
Thank you for availing with us.
assistant