Hello. I am Kenneth Hernandez.
user
Hello. How may I assist you?
assistant
I need to change my existing reservation due to some emergency work, can you please help me in changing that?
user
Sure, I am here to help you out.
assistant
Thank you.
user
Wait a moment please.
assistant
Sure.
user
Kenneth Hernandez, we haven't found any reservation under your name in our database.
assistant
Ok, not an issue. Thank you for the information.
user
Thank you for reaching us.
assistant