Hi.
user
Hello. How may I assist you?
assistant
I want to change my reservation due to my health issues, can you help me with this?
user
Sure, I am here to help you with your concern.
assistant
Thank you.
user
May I know your name please to check your reservation status?
assistant
Melissa Harris here.
user
Please wait for a moment.
assistant
Sure.
user
Melissa Harris, no reservation has been found on your name in our database.
assistant
That's ok, not a problem. Thank you.
user
Thank you for approaching us.
assistant