Hi,.
user
Hello, how can I aid you?
assistant
I am Donna Adams. My mother is sick, so I have to cancel a reservation I made.
user
OK, please wait for a while. I will check and get back to you.
assistant
OK.
user
Thank you for waiting. There is no reservation found based on your name.
assistant
OK, Thank you.
user
Thank you for choosing us.
assistant