Hello.
user
Hello. How may I aid you?
assistant
As my manager did not approve my leave, I would like to cancel my recent reservation. Can you aid me with this?
user
May I know your name?
assistant
Myself Emma Smith.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
That's ok, thank you for checking.
user
Thank you.
assistant