Hi, I am Matthew Lopez.
user
Hello, how can I help you today?
assistant
Owing to an emergency I need to reschedule my journey dates. Can you help me to change an existing reservation?
user
Sure, please wait a moment.
assistant
Ok.
user
Sorry to say, no reservation found with your name.
assistant
Ok, not an issue. Thanks for your help.
user
Thanks for reaching us.
assistant