Hello.
user
Hello. How can I serve you?
assistant
I would like to cancel my  recent reservation due to health issues. Could you please help me with the cancellation on name Virginia Brown?
user
Sure, we are here to help you. Please wait a while.
assistant
Ok.
user
Thanks for your time. We didn't found any reservation by this name.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant