Hi.
user
Hello. How may I help you?
assistant
I am Kenneth Hernandez. I need to amend my reservation, can you help me out please?
user
Sure, I will help you in re modify your existing reservation.
assistant
Thank you.
user
Could you please hold on for a moment to check for the reservation details in our portal?
assistant
Sure, take your own time.
user
Sorry, I did not find reservation on the given name.
assistant
That's ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant