Hello.
user
Hello, how can I assist you?
assistant
I am Karen Miller. I would like to change my existing reservation, due to sudden demise of my grand father. Can you please help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait for a while, I will check the reservation on your name and revert to you.
assistant
Sure, I will wait for your response.
user
Thank you for your patience, There was no reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for availing us.
assistant