Hello.
user
Hello, how can I be your helping hand today?
assistant
I want to cancel my reservation as I am suffering from fever, so please help me in cancellation.
user
Sure, I am here to assist you. Please mention your name.
assistant
Sure, I am Matthew Campbell.
user
Ok, please wait for a while.
assistant
Sure.
user
Thank you for your time, No reservation was found on your name in our database.
assistant
Not an issue, thank you.
user
Thank you for contacting us.
assistant