Hello.
user
Hello, how may I help you today?
assistant
I am Gregory King. Owing to an emergency, I want to cancel my reservation. Could you please help me in the cancellation?
user
Sure, please wait for a minute.
assistant
Ok.
user
Thanks for waiting, no reservation was found on your name in the database.
assistant
Not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant