Hello.
user
Hello. How may I help you?
assistant
I want to cancel my recent reservation, as my health is not good to travel. Can you please help me with this?
user
Sure, I will help you out. Please wait a moment.
assistant
Sure.
user
May I know your name please?
assistant
I am Barbara Moore.
user
Sorry, there are no reservations found on this name.
assistant
Ok, no problem.
user
Thank you for choosing us.
assistant