Hello.
user
Hello, how can I help you?
assistant
Can you please aid me to modify the ticket details? Because the planned trip got postponed due to some other important work.
user
Sure, may I know your name?
assistant
Thank you for accepting my request, I have reserved it on the name of Mary Adams.
user
Give me a minute.
assistant
Sure, take your time.
user
Sorry, there is no reservation found under your name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you for reaching us.
assistant