Hello.
user
Hello, how can I support you today?
assistant
I am Nicholas Wilson. I want to change an existing reservation, due to my health issues. Could you help me in changing a reservation?
user
Sure, we are happy to help you. Please wait for a few minutes.
assistant
Sure.
user
Thank you for your time, we did not find any reservation on your name.
assistant
Not an issue. Thank you.
user
Thank you for reaching us.
assistant