Hello.
user
Hello. How may I help you?
assistant
I would like to cancel my reservation which is under my name. Can you please help me with that?
user
May I know your name please to check the status of your reservation?
assistant
My name is Amy Williams.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure, take your time.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
Ok, no issues. Thank you for checking.
user
Most welcome.
assistant