Hello.
user
Hello, how can I help you today?
assistant
I would like to cancel my reservation as I am leaving for hometown, can you please help me out?
user
Sure, I will help you with that. May I know your good name?
assistant
Gary Roberts here.
user
Please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your name.
assistant
Ok no problem, thank you for your services.
user
Thank you for availing us.
assistant