Hi.
user
Hello. How may I assist you today?
assistant
Due to bad weather conditions, I want to change my existing reservation. Can you help me out?
user
Sure, I will help you with that but I need your name to check that reservation.
assistant
Sure, my name is Amanda Baker.
user
Sorry, I could not find any reservation with your name in our database.
assistant
That's ok, thank you.
user
My pleasure.
assistant