Hi.
user
Hello, how can I assist you?
assistant
Owing to an emergency, my trip to New York with friends has been cancelled. So I had a request to you to cancel my existing reservation?
user
Sure, please help me out by providing your name.
assistant
Sure, I had a recent reservation with name Janet Turner.
user
Unfortunately, there is no reservation found with your name.
assistant
Ok, no worries at all. Thanks for your kind service.
user
Have a good day.
assistant