Hello.
user
Hello, how may I assist you?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, may I know your good name please?
assistant
Alexander Mitchell here.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
No issue, thanks for the information.
user
Thank you for approaching us.
assistant