Hello.
user
Hello, how may I assist you today?
assistant
I need to cancel my flight ticket due to an emergency case, can you please help me with cancellation process?
user
Sure, I am here to help you with cancellation.
assistant
Thank you for accepting my request.
user
In whose name, your reservation has been done earlier?
assistant
My name is Rachel Scott.
user
Ok, please wait for a while.
assistant
Sure, I can wait.
user
Sorry to say that, there was no reservation found on your name to cancel your reservation.
assistant
No issues with that one, thank you for your help.
user
Thank you for reaching our service.
assistant