Hello.
user
Hello. How may I aid you today?
assistant
One of my patient got severe heart attack, so I have to take care of my patience and I am unable to travel the trip. Can you please help me in flight ticket cancellation process?
user
Sure, we are here to help you.
assistant
Thank you so much.
user
Could you please provide me your name to check the reservation status?
assistant
My name is Edward Thompson.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for waiting, unfortunately there is no reservation found by this name.
assistant
No issues with that, I think while making a reservation it is not booked properly. Anyways, thank you for your search and providing the information.
user
Thank you for approaching us.
assistant
Welcome.
user