Hello.
user
Hello. How may I serve you today?
assistant
I made a reservation earlier this week to give a seminar, but my seminar has been postponed. Can you please help me in changing my reservation?
user
Sure, I'll help you in changing an existing reservation. Could you please let me know your name to check the reservation details?
assistant
Myself Jack Phillips.
user
Ok, please wait a moment. Thank you for waiting, sorry to inform you that there is no reservation found by this name.
assistant
Ok. That's fine, thank you.
user
Thank you for approaching us.
assistant