Hello.
user
Hello, how can I help you today?
assistant
I am Nancy Moore, I would like to change my recent reservation because of some personal work, can you help me with this?
user
Sure, please wait a moment.
assistant
Take your own time.
user
Sorry to say, no reservation found with your name.
assistant
That's fine, thanks for your information anyways.
user
Thanks for opting us.
assistant