Hi.
user
Hello, how may I address you?
assistant
I need to cancel my ticket due to my health issue, can you help me?
user
Sure, will you please let me know your name?
assistant
I am Sharon Lewis.
user
Ok, let me check the current status and revert you.
assistant
Ok.
user
Thanks for waiting, there is no reservation found active under your name in our data base.
assistant
That's ok. Thank you for your service.
user
Thank you for reaching us.
assistant