Hello.
user
Hello. How can I serve you today?
assistant
Can you please change my existing reservation?
user
Sure, may I know your name to proceed further?
assistant
Sure, I am Jacob Williams.
user
Please wait for a while I will check and let you know about your reservation status.
assistant
Sure.
user
Sorry, no reservation found on your name to change.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for connecting with us.
assistant