Hello.
user
Hello, how may I aid you?
assistant
Due to heavy storm, I couldn't travel out. Can you please change my reservation?
user
Sure, I will help you. May I know your name please to check your reservation status?
assistant
My name is Brandon Roberts.
user
Please wait a moment.
assistant
Sure, take your time.
user
Roberts, no reservation has been found on your name in our database.
assistant
Its ok, no issues. Thank you for the information.
user
Thank you for approaching us.
assistant