Hello.
user
Hello, how can I help you?
assistant
I want to change my reservation due to some health issues, so please help me in changing.
user
Sure, we are here to help you. On whose name, the reservation has been made?
assistant
Please check the reservation on the name of Paul Jones.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name.
assistant
No issues, thank you.
user
Thank you for choosing us.
assistant