Hello.
user
Hello. How may I guide you today?
assistant
Can you please cancel my reservation, due to an emergency?
user
Sure, I am oblige to help you with that.
assistant
Thank you.
user
Can I know your name to check your previous reservation?
assistant
My name is Jerry Edwards.
user
Please be on hold.
assistant
Sure.
user
We regret to inform you that, there is no reservation found on your name in our reservation list.
assistant
Ok, no issue. Thank you.
user
Thank you for approaching us, have a great day.
assistant