Hello,.
user
Hello, how may I oblige you today?
assistant
Please change my reservation, which is reserved before on my name Charles Smith. As I need to visit two different places at same time, so I need to change my journey.
user
Sure, I will help you with that.
assistant
Thank you.
user
Please hold on for a minute.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
Oh! May be the reservation is not done properly. Thanks for the information.
user
Thank you for reaching us.
assistant