Hello.
user
Hello.
assistant
I am Kathleen Lewis.
user
How  can I assist you?
assistant
I want to cancel my recent reservation due to an emergency work, can you please help me in that?
user
Sure, I can help you. Give me a minute.
assistant
Ok.
user
Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
No problem, thank you.
user
Thank you for approaching us.
assistant