Hi.
user
Hello, how can I help you?
assistant
Can you please cancel my recent reservation? As my planned trip has been cancelled.
user
Sure, we are happy to help you. Please let me know your good name to proceed further.
assistant
Sure, my name is Edward Hill.
user
Sorry, there is no active reservation on your name in our records.
assistant
Oh! That's ok, thank you for giving the information anyways.
user
Thank you for choosing us.
assistant