Hello.
user
Hello. How can I aid you?
assistant
I want to make some slight changes with my existing reservation, can you help me?
user
Sure, please provide me the name to check for the status.
assistant
Myself Karen Williams.
user
Please be on hold.
assistant
Sure, I will wait.
user
Thank you for waiting. Here, there is no active reservation have been fond under your name in our database to amend it.
assistant
That's not an issue, anyway thank you for checking.
user
Thank you for reaching us.
assistant