Hello.
user
Hello. How can I help you?
assistant
I want to cancel my recent reservation due to sudden postpone of my exams. Can you help me with that?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name?
assistant
I am Emma Moore.
user
Please wait for a while.
assistant
Sure.
user
Sorry, there are no reservation found on your name.
assistant
Ok, no problem. Thank you.
user
Thank you for choosing us.
assistant