Hello.
user
Hello. how may I help you today?
assistant
Due to bad weather, I want to cancel my recent reservation. Can you please help me?
user
Sure, can I have your name please?
assistant
Thomas Thompson here.
user
Ok, hold on I will be back.
assistant
Sure.
user
Thanks for waiting, we are sorry to say you that we have not found any reservation on your given name.
assistant
No problem. Thanks for the valuable information.
user
Thank you for contacting us.
assistant