Hi.
user
Hello, how can I be your helping hand today?
assistant
Owing to an emergency, I want to change my existing reservation.
user
Sure, I am here to help you to change it. Can I have your good name please?
assistant
Sure, Cynthia Adams here.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there was no reservation found on your name to change it.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant