Hi.
user
Hello, how can I aid you?
assistant
As there is a sudden change in climate at my destination, I want to change my existing reservation. Can you please help me with this?
user
Sure, may I know your name?
assistant
My name is Michelle Thompson.
user
Give me a minute.
assistant
Sure.
user
Sorry, there is no reservation found under your name.
assistant
Not an issue, thank you for checking.
user
Thank you for reaching us.
assistant