Hello.
user
Hello.
assistant
Kathleen Williams here.
user
How may I assist you?
assistant
I am looking for changing my reservation to some other dates, can you please help me out with that?
user
Sure, please wait a moment.
assistant
Thank you for accepting my request, take your time.
user
Sorry, there is no reservation on your name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you.
assistant
Welcome.
user