Hello.
user
Hello, how glad that I can help you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, I am here to help you. Can I know your name for checking your previous flight ticket booking?
assistant
My reservation was done under the name Laura Garcia.
user
Please allow me a moment to check it.
assistant
Sure, take your time.
user
Thank you for your patience, there is no reservation obtained based on my search in our data base to change it.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
You are most welcome and thank you for reaching us, have a nice day.
assistant