Hello.
user
Hello, how can I help you?
assistant
I want to cancel my reservation, so please help me in the cancellation.
user
Sure, I am happy to help you. May I know your good name?
assistant
Myself Melissa Baker.
user
Sorry, there is no active reservation on your name in our data.
assistant
Not an issue. Thank you.
user
Thank you for contacting us.
assistant