Hello. I am Emma Clark.
user
Hello, how can I serve you for the day?
assistant
I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow.
user
Sure, we are glad to help you.
assistant
Thank you.
user
Can you please wait for a moment, I will check with your reservation.
assistant
Sure.
user
Thank you for waiting. Sorry we couldn't find any reservation on your name.
assistant
That's ok, not a problem.
user
Thank you for reaching us. Have a good day.
assistant
Thanks for the response.
user