Hello.
user
Hello, how may I assist you?
assistant
I just want to change my existing reservation, due to my trip with my friends has been postponed. Can you please help me to change it?
user
Sure, may I know your good name please?
assistant
Brandon Mitchell is my name.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our database to change.
assistant
Ok, thanks for your information.
user
Thank you for reaching us.
assistant