Hi.
user
Hello, how may I serve you?
assistant
I am Stephen Baker. Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me with it please?
user
Sure, we are willing to help you.
assistant
Thank you.
user
Please wait a moment, I will revert with the status.
assistant
Ok.
user
Unfortunately, there is no reservation found on your name to proceed further.
assistant
That's ok, thank you for the information.
user
Thank you for contacting our service.
assistant