Hi, Paul White here.
user
Hello, how may I address you?
assistant
Owing to an emergency, my exam got postponed, and I want to change my existing reservation. Can you help me with that?
user
Sure, please wait a moment. Thanks for waiting, there is no reservation found with your name.
assistant
Ok, no issues.
user
Thanks for contacting us, have a nice day.
assistant
Thanks for your valuable information.
user