Hello.
user
Hello. How can I help you?
assistant
I just want to change my existing reservation, due to sudden demise of my grand mother. Can you please help me with this?
user
I am here to help you with your concern. May I know your name to proceed further?
assistant
Thank you and my name is Helen Smith.
user
Thank you for providing your name. Please wait a moment.
assistant
Sure.
user
Thank you for waiting. Helen Smith, regret to inform that there is no active reservation found under your name to amend.
assistant
It's ok, thank you for your help.
user
Thank you for reaching our agency.
assistant