Hello,.
user
Hello.
assistant
I am Kathleen Davis.
user
How can I assist you?
assistant
Can you please cancel my reservation, due to sudden demise of my Grandfather?
user
Sure, I can help you with that. Please wait for a while.
assistant
Sure.
user
Kathleen Davis, there is no reservation found active under your name to do cancellation.
assistant
Ok, no issue. Thank you for your information.
user
Thank you for choosing us, have a nice day.
assistant