Hello.
user
Hello, how can I help you?
assistant
Due to sudden demise of my Great grandfather, I want to cancel my recent reservation. Can you please help me with this?
user
Sure, May I know your name?
assistant
Sure, I am Jonathan Gonzalez.
user
Please wait a minute.
assistant
Sure.
user
There is no reservation with your name.
assistant
Ok, Thank you for your help.
user
Thank you for reaching us.
assistant