Hello,.
user
Hello, how can I aid you?
assistant
I have reserved a flight ticket with a stopover recently, but your agent misplaced it with a direct flight. So, I need to change it. Can you help me with changing?
user
Sure, I am here to help you.
assistant
Thanks for your response.
user
May I know your good name to check the reservation list.
assistant
Samuel Wilson, is my name.
user
Please wait for a while.
assistant
Sure, I will wait.
user
Thanks for waiting, we are sorry to inform you that, there is no reservation found with your name.
assistant
Ok, I think it was not reserved properly. Thanks for your helping hand.
user
Thank you for availing us, have a good day.
assistant