Hi.
user
Hello. How can I aid you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
user
Sure, may I know your name for checking?
assistant
Sure, my name is Jacob Taylor.
user
Give me a minute.
assistant
Ok.
user
Sorry, there is no reservation found under your name.
assistant
That's ok, thank you.
user
Thank you for opting us.
assistant