Hello.
user
Hello, how may I serve you at this moment?
assistant
I want to cancel my recent reservation owing to an emergency.
user
Sure, we are here to help you. May I know your name please?
assistant
My name is Ruth King.
user
Ok, please be on hold.
assistant
Ok.
user
Sorry, we could not find any reservation on your name.
assistant
Thank you.
user
Thank you for choosing us.
assistant