Hi.
user
Hello, how may I assist you today?
assistant
I want to change my existing reservation which is done recently due to some health issues, can you please help me in this?
user
Sure, may I know your name for the changing process?
assistant
Sure, my name is Raymond Smith.
user
Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.
assistant
Ok, no problem.
user
Welcome, thank you for reaching us.
assistant