Hi, I am Anthony Scott.
user
Hello Anthony Scott, How can I be your helping hand today?
assistant
Unfortunately my grand mother was hospitalised. So I need to cancel my reservation. Can you help me with that?
user
Sure, we are glad to help you for cancellation.
assistant
Thank you.
user
Please hold on for a minute.
assistant
OK.
user
Unfortunately, we did not find any reservation on your name.
assistant
Ok, no problem. Thanks for your help and support.
user
Thank you for contacting us, have a great day ahead.
assistant