Hello.
user
Hello.
assistant
My name is Brandon Lee.
user
Lee, how can I assist you?
assistant
My examination dates has been postponed, so I would like to change my existing reservation.
user
Sure.
assistant
Can you please help me with that?
user
Sorry Brandon, no reservation found by your name.
assistant
That's ok. Thank you for the information.
user
Thank you for contacting us.
assistant