Hi.
user
Hello, what kind of service you are expecting from us?
assistant
Your agency have booked a ticket with wrong dates, can you help me in changing my reservation?
user
Sorry for the inconvenience, can you please let me know your name for checking the previous reservation status?
assistant
I have booked a ticket in the name of Debra Turner.
user
Thank you for information, please wait for a moment. I will check the details and get back to you.
assistant
Sure, I will wait for your response.
user
Sorry Debra, there is no reservation found on your name in our database.
assistant
No problem, thank you for your information.
user
Thank you for your positive response, hope you have a great day.
assistant