Hi.
user
Hello, how may I aid you?
assistant
I need to change my reservation due to urgent meeting, can you help me?
user
Sure, may I know your name please?
assistant
I am Amy Robinson.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name.
assistant
That's ok. Thank you for your help.
user
Thank you for choosing us.
assistant