Hello.
user
Hello. How can I help you at this moment?
assistant
I would like to change my reservation due to some health issues, can you please help me out with that?
user
Sure, I am here to help you in changing.
assistant
Thank you.
user
Please, forward me your name to check your reservation status.
assistant
Myself Carolyn Wright.
user
Ok, please be on hold for a while.
assistant
Sure, I will wait for your response.
user
We regret to inform you that, we have not found any active reservation on your name in our database.
assistant
That's ok, no problem. Thank you for checking out.
user
Thank you for reaching us.
assistant