Hello.
user
Hello. How may I guide you?
assistant
Will you please help me with cancelling my reservation? As my planned trip got cancelled.
user
Sure, I will definitely help you. Can I know your name?
assistant
Thank you. Myself Amy Wright.
user
Sorry to inform you that, there is no reservation found  with your name to cancel the ticket.
assistant
It's ok, no problem. Anyway, thank you for your time.
user
You are welcome. Have a nice day.
assistant