Hello.
user
Hello, how may I serve you?
assistant
I want to change my reservation as in new reservation I want a direct flight for my journey. Can you help me to change it?
user
Sure, may I know your name?
assistant
Sure, my name is Jessica Scott.
user
Wait a minute.
assistant
Sure.
user
Thanks for waiting, we could find any reservation on your name.
assistant
That's Ok, thanks for your help.
user
Thank you for availing us.
assistant