Hello.
user
Hello. How may I assist you at this moment?
assistant
I want to change my reservation, due to some problems I am unable to travel those dates, can you please change my reservation?
user
Sure, I am glad to help you. Can you please provide your name to check your previous reservation?
assistant
Thanks, my name is Karen Jones.
user
Ok, please be on hold. We regret that, there is no reservation found with your name in our records.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for reaching us, have a great day.
assistant