Hi. This is Carol Lopez.
user
Hello.
assistant
I want to cancel my recent reservation due to postponed of exams.
user
How can I help you?
assistant
Can you help me in that?
user
I will help you to cancel your reservation.
assistant
Thank you.
user
Sorry, no reservation found on your name to cancel your reservation.
assistant
Ok, not a problem. Thank you for giving information regarding my cancellation.
user
Welcome, have a nice day. Thank you for choosing us.
assistant