Hi.
user
Hello, how may I serve you?
assistant
My name is Thomas Moore. Due to some technical issue in our office, I want to solve the issue. Regarding that, Can you cancel my booking?
user
Sure, please wait for a while, I will check with your details.
assistant
That's fine.
user
Sorry Moore, there is no active reservations showing on your name.
assistant
That's fine.
user
Thank you for reaching us.
assistant
You are welcome.
user