Hi.
user
Hello, How can I help you?
assistant
Owing to an emergency, I want to change my existing reservation.
user
Sure, May I know your name?
assistant
Sure, Jeffrey Thompson here.
user
Ok, please wait a minute.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your name.
assistant
Ok, no issues. Thank you.
user
Thank you.
assistant