Hello.
user
Hello, how can I aid you today?
assistant
Can you aid me to cancel my reservation due to emergency?
user
Sure, I will help you with that, can I know your good name to proceed further?
assistant
Elizabeth Lopez here.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
No issue. Thanks for the help.
user
Thank you for reaching us.
assistant