Hello.
user
Hello, do you need any help from us?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, could I have your name please?
assistant
My name is Betty Davis.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
That's ok, thank you for your information.
user
You are welcome, have a great day.
assistant