Hello.
user
Hello, do you need any help from us?
assistant
I need to cancel my reservation. Do you provide cancellation services?
user
Sure, I am happy to help you. Could I have your name please?
assistant
My name is George Perez.
user
Sorry, there is no reservation matching with your name in our portal to cancel further.
assistant
It's ok, no issues. Thank you for the information.
user
Thank you for consulting us, have a great day.
assistant