Hi.
user
Hello. How can I help you?
assistant
I would like to cancel my brother's reservation because he met with an accident. Can you please help me out?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your brother's name please?
assistant
His name is Dennis Adams.
user
There is no reservation on your brother's name in our database.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant