Hi.
user
Hello, how can I provide assistance to you?
assistant
We friends were planning to change the tour place to another, so I request to change the existing reservation.
user
Sure, may I know your name?
assistant
My name is Rachel Lee.
user
Please hold on a minute. we will check your reservation status and get back to you.
assistant
Sure.
user
We found your reservation, can you share your new journey details?
assistant
Sure, my new journey dates are 06/19 and 06/21.
user
Ok.
assistant
My source code is MN - MSP. My destination code is DC - IAD.
user
Thanks for providing information.
assistant
Ok.
user
We found a direct flight.
assistant
Do not proceed, I need a connecting flight.
user
Ok, thank you for availing us.
assistant
Thank you.
user