Hello.
user
Hello, how may I help you?
assistant
My friend met with an accident, I want to cancel my recent reservation. Please help me out.
user
Sure, may I know your name please to check the reservation status?
assistant
My name is Amy Roberts.
user
Amy, there are no reservations found with your details.
assistant
Ok, no issue. Thank you for your information.
user
Thank you for reaching us, have a good day.
assistant