Hello,.
user
Hello, how can I aid you?
assistant
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me with that?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your good name please?
assistant
Sure, Mark Anderson is my name.
user
Please wait.
assistant
Ok, I willw ait.
user
Thank you for being on hold. We are sorry to inform you that there is no reservation found with your name.
assistant
That's ok, Not a problem. Thanks for your help.
user
Thanks for your approach.
assistant