Hi.
user
Hello, how can I help you today?
assistant
Owing an emergency want to change my reservation, can you help me with it please?
user
Sure, may I know your name?
assistant
My name is Jennifer White.
user
Please wait a moment.
assistant
Ok, take your time.
user
Sorry to say, no reservation found with your name.
assistant
That's ok, thank you for the response.
user
Thanks for reaching us.
assistant