Hello.
user
Hello. How can I help you today?
assistant
Due to heavy rains, my tournament has been changed to some other dates, So can you help me to change my reservation?
user
Sure, I am here to help you with that.
assistant
Thank you for considering my request.
user
May I know your name to check your previous reservation status?
assistant
Sure, Andrew Hernandez here.
user
Please wait for a while.
assistant
Sure.
user
Thank you for waiting. There is no reservation found under your name in our database to change.
assistant
Oh, something went wrong at the time of booking.
user
Thank you for reaching us, have a great day.
assistant
Anyways, thanks for sharing the information.
user