Hi.
user
Hello. How may I guide you today?
assistant
I want to cancel my recent reservation owing to an emergency.
user
Sure, I am mirthful to help you with that. May I know your name please?
assistant
My name is Mark Roberts.
user
Ok, please wait for few minutes, let me check with your recent reservation details.
assistant
Sure.
user
Thank you for waiting. There is no active reservation found on your name in our reservation list to cancel.
assistant
Thank you.
user
Thank you for contacting us, have a great day.
assistant