Hello. I am Donna Nelson.
user
Hello, do you need any help from us?
assistant
I had planned to go on a trip, but it was postponed due to some reasons. Can you change my recent reservation?
user
Sure, please allow me a moment.
assistant
Ok, take your time.
user
Sorry, there is no reservation matching with your name in our portal to make changes.
assistant
That's ok. Anyways, thank you for your help.
user
You are welcome.
assistant