Hello.
user
Hello. How may I aid you today?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, I am glad to help you with that.
assistant
Thank you.
user
Can I know your name to check your previous reservation status?
assistant
My reservation was done under the name Katherine Martinez.
user
Please be on hold to check.
assistant
Sure, take your time.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for using our services, hope you have a great day.
assistant