Hello. I am Virginia Martin.
user
Hello, how may I assist you?
assistant
Yes, due to heavy rainfall in my city, I am planning to cancel my reservation. Can you help me?
user
Sure, please wait a moment I will check your details and let you know.
assistant
Ok, take your time.
user
Sorry to say, there is no reservation on your name in my website.
assistant
That's ok.
user
Thank you for connecting with us, have a nice day.
assistant
Anyway, thank you for your help.
user