Hello,.
user
Hello, how may I assist you today?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
user
Sure, can I know your name?
assistant
Sure, my name is Rebecca Allen.
user
Ok, please wait.
assistant
Ok.
user
Sorry, no reservation has been found with your name.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us.
assistant