Hi.
user
Hello. How may I serve you at this moment?
assistant
Would it be possible to cancel my reservation, which I have done with my name?
user
Sure, may I know your good name please?
assistant
My name is James Young.
user
Ok, please wait for few minutes.
assistant
Ok.
user
There is no recent reservation found on your name in our records.
assistant
That's ok, thank you for the response.
user
Thank you for reaching us.
assistant