Hi.
user
Hello, how may I aid you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you please help me with that?
user
Sure, please give me a moment.
assistant
Please check the reservation on the name of Ashley Davis.
user
Ok. Sorry Ashley Davis, no reservation is available by your name.
assistant
Ok, no problem. Thank you.
user
Thank you for choosing us.
assistant