Hello.
user
Hello, how can I assist you?
assistant
I would like to change my recent reservation due to some personal issues, will you help me with that?
user
Sure, may I know your name?
assistant
Thank you for accepting my request, myself Kenneth Taylor.
user
Ok, please wait a minute.
assistant
Sure, I will wait.
user
Sorry, there is no reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant