Hello.
user
Hello, how may I help you?
assistant
I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?
user
Sure, I am here to assist you. May I know your name?
assistant
Ticket was reserved on the name Frank Baker.
user
Thank you. Please wait for a while, I will check your reservation status and let you know.
assistant
Take your time.
user
I am sorry, I have not found any reservation under your name in our database.
assistant
No issues. Thank you for checking.
user
You are welcome and thank you for choosing us.
assistant