Hello.
user
Hello, how can I help you today?
assistant
Due to an emergency, I want to change my reservation. Can you help me?
user
Sure, may I know your good name?
assistant
Janet Edwards here.
user
Please wait for a moment.
assistant
Ok.
user
Sorry to say that, no reservation was found with your good name.
assistant
No issue, Thanks for the information.
user
Thank you for reaching us.
assistant