Hello.
user
Hello.
assistant
I am Benjamin Smith.
user
How can I assist you today?
assistant
I need to cancel my reservation, can you help me out?
user
Sure, I can help you with that. Please wait for a while.
assistant
Thank you and take your time.
user
Smith, there is no reservation found under your name to do cancellation.
assistant
That's ok, no problem. Thank you.
user
Thank you for choosing us.
assistant