Hello.
user
Hello. How can I help you at this moment?
assistant
My name is Stephanie Martinez, I want to change my reservation due to my bad health. Can you help me with that?
user
Sure, I will help you with that. Please wait a moment, I will check your previous reservation status.
assistant
Sure.
user
There is no previous reservation available under your name.
assistant
Thank you for the information.
user
Thank you for reaching us.
assistant