Hello, I am Karen Hernandez. Due to an emergency, I need to cancel my reservation.
user
Hello, how can I help you today? Sure, please wait for a while.
assistant
O. Ok.
user
Thanks for waiting, we found a reservation on your name, could you like me to cancel?
assistant
Sure, proceed.
user
Ok, your ticket has been cancelled.
assistant
Thank you.
user
Thank you for opting us.
assistant