Hello.
user
Hello. How best can I serve you today?
assistant
I would like to change my reservation due to some health issues, can you please help me out with that?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
For changing your reservation, we need to know your name to check your reservation status. So, please forward me your name.
assistant
Jacob Smith here.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry to inform you that, we have not found any active reservation on your name in our records.
assistant
That's ok, no problem. Anyway thank you for checking out.
user
Thank you for reaching us.
assistant