Hello.
user
Hello, how can I aid you for today?
assistant
I want to cancel my reservation due to some health issues, so please help me.
user
I am here to help you about that. Can you please provide your name to check the booking list about the reservation status?
assistant
Sure, I am Karen Wilson.
user
Please wait for a while to check it.
assistant
Sure.
user
I regret to say this Karen Wilson, there is no active reservation with your name to cancel the reservation.
assistant
Not a problem, thank you.
user
You are welcome, thank you for reaching our service.
assistant