Hello.
user
Hello, how may I assist you today?
assistant
I booked a flight ticket for vacation, but due to heavy snow at my destination the roads are closed. So I want to cancel my ticket.
user
Sure, could you please provide your name to proceed further?
assistant
My name is Alexander Baker.
user
Ok, thanks for providing details. Please hold a moment, let me check your reservation with us and let you know.
assistant
Sure.
user
Thanks for your valuable time, sorry, unfortunately no reservation found in our database with provided name.
assistant
Ok, thank you for the information.
user
Thanks for connecting with us, have a great day ahead.
assistant