Hi.
user
Hello, how may I abet you today?
assistant
I want to cancel my recent reservation because my match has been cancelled. Can you help me with it?
user
Sure, may I know your good name to check the reservation on your name.
assistant
Thomas Hill.
user
Thank you for providing  your name, there is no reservation found on your name.
assistant
Ok, it's not a problem.
user
Thank you for consulting our agency.
assistant
Thank you for your response.
user