Hello.
user
Hello. How may I help you?
assistant
Unfortunately my trip was cancelled, so I want to cancel my recent reservation. Can you help me with that?
user
Sure, I can help you with that. For sure I need your name to check it out, may I know your name please?
assistant
My name is Stephanie Carter.
user
Actually, there is no reservation found on your name.
assistant
It's ok, thank you.
user
Thank you for visiting us.
assistant