Hello.
user
Hello, how can I assist you?
assistant
I have reserved a ticket from LGA to MOC, there is bomb blast in MOC so I want to change my existing reservation.
user
Sure, can I know your name please?
assistant
My name is Elizabeth Young.
user
Sorry Young, there is no reservation found on your name.
assistant
It's ok, thanks for helping me out.
user
Thank you for reaching us, have a good day.
assistant