Hello.
user
Hello, how may I aid you today?
assistant
I am Brandon Thomas. I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, I am here to help you out. Please allow me a moment.
assistant
Thank you. I will wait for your response.
user
Sorry Thomas, there is no active reservation on your name in our database.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Thank you for your information.
assistant