Hello.
user
Hello, how may I assist you for the day?
assistant
I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it, can you please help me in cancellation?
user
Sure, may I know on what name the ticket has been reserved?
assistant
I am Joshua Green.
user
Ok, please be on hold.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us.
assistant