Hello.
user
Hello, how can I aid you?
assistant
Can you please help me to change my reservation which I have done earlier?
user
Sure, may I know your name?
assistant
My name is Ronald Brown.
user
Give me a minute.
assistant
Sure.
user
Sorry, there is no active reservation found under your name.
assistant
No problem, thank you anyway.
user
Thank you for reaching us.
assistant