Hello.
user
Hello, how can I guide you today?
assistant
I already book a reservation to visit New York for vacation, but due to some reason my planned is cancelled. Can you cancel my reservation?
user
Sure, I will help you with that. May I know your name?
assistant
My name is Scott Edwards.
user
Please wait for a while, I will check and get back to you.
assistant
Sure.
user
Thanks for being patient, we found a reservation on your name. Shall I cancel it?
assistant
Sure.
user
Your flight ticket has been cancelled successfully.
assistant
Thank you for helping me.
user
Thank you for approaching us, have a nice day.
assistant