Hello,.
user
Hello, how may I help you today?
assistant
I am David Edwards, I want to cancel my recent reservation due to ongoing tornado at my destination point.
user
Sure, I will help you out in this. Please wait a moment.
assistant
Sure, I will wait.
user
Sorry we couldn't find any reservation on your name.
assistant
Ok, thank you for your kind response.
user
Thank you for availing with us.
assistant