Hi.
user
Hello, how may I assist you today?
assistant
I need to cancel my reservation due to some issues, can you help me out?
user
Sure, may I know your name for the cancelling process?
assistant
Thank you and myself Betty Rodriguez.
user
Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.
assistant
That's ok, not an issue. Thank you.
user
Welcome, thank you for reaching us.
assistant