Hello, I am Andrew Garcia.
user
Hello, how can I assist you?
assistant
Due to sudden demise of my grandmother I need to cancel my reservation, can you please help me?
user
Sure, I will help you. Please wait a moment, I will check with it and revert you.
assistant
Ok.
user
We are very sorry to inform you that there is no reservation found on your name.
assistant
Ok, no issue. Thank you for information.
user
Thanks for choosing us, have a nice day.
assistant