Hello.
user
Hello, how can I help you today?
assistant
I have got a sudden call from my friend that one of my friend got met with an accident so I feel to change my reservation. Can you please help me out?
user
Sure, we are here to help you.
assistant
Thanks.
user
May I know your name?
assistant
Sure, my name is Eric Anderson.
user
Ok, wait for a moment I will check and get back to you.
assistant
Sure.
user
Thanks for waiting there is no reservation found on your name.
assistant
No problem, thank you.
user
Thanks for approaching us.
assistant