Hi.
user
Hello, how can I help you?
assistant
I want to cancel my reservation because I was having interview, but I am not fully prepared, can you please help me?
user
Sure, I am happy to help you. May I know your good name?
assistant
I am William Miller.
user
Sorry, there is no active reservation on your name in our records.
assistant
Not an issue, thank you for checking.
user
Thank you for contacting us.
assistant