Hello.
user
Hello, how may I help you today?
assistant
Charles Roberts here. I want to cancel my reservation due to some health issues, can you please help me with that?
user
Sure, I am here to help you with this.
assistant
Thank you.
user
Please wait for a moment.
assistant
Ok, I will wait for your response.
user
Sorry Roberts, there is no reservation found as per your name to cancel it.
assistant
That's ok, no problem. Thank you for the information.
user
You are welcome always.
assistant