Hi.
user
Hello, how may I be at your service today?
assistant
Would it be possible to cancel my reservation, which I have done with my name?
user
May I know your name please to check the status of your reservation?
assistant
My name is Jennifer Scott.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Ok.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
That's ok, thank you for the response.
user
Thank you for reaching us.
assistant