Hi.
user
Hello, how can I assist you for the day?
assistant
I would like to cancel my recent reservation, due to sudden demise of my grand mother. Can you please help me in cancellation?
user
May, I know your good name?
assistant
Michelle Jackson.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, we found no reservation on your given name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant