Hello.
user
Hello. How can I assist you today?
assistant
Due to sudden health issue, I am not able to travel in a flight on those date that I want to travel. So, I would like to change my reservation. Can you please help me out with that?
user
Ok, I will assist you with that. May I know your name to check?
assistant
Thank you, my name is Catherine Green.
user
Thank you for waiting, sorry as per our records the reservation your name is not found to change.
assistant
Oh! I think the ticket was not reserved properly at the time of my ticket booking. Anyway, thank you for the information.
user
Ok, thank you for choosing our agency.
assistant
Welcome.
user