Hi.
user
Hello. How can I assist you?
assistant
As my exam got postponed, I want to change my existing reservation. Can you help me out?
user
Ok, sure I will help you with that. Mean while may I know your name?
assistant
Sure, my name is Jerry Green.
user
Please wait for a while.
assistant
Ok.
user
Sorry, no reservation found on your name to change.
assistant
That's ok, thank you.
user
Ok, thank you for reaching us.
assistant