Hello.
user
Hello, how may I assist you today?
assistant
Can you please help me in changing my existing reservation, which I have done a month ago?
user
Sure, we are here to help you. Can I know your name please to proceed further?
assistant
Thank you. My name is Joshua Lewis.
user
Please wait for a while.
assistant
Ok, sure. I will wait for you response.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, no problem. Anyways, thank you for the information.
user
Thanks for reaching us, have a nice day.
assistant