Hello.
user
Hello, how may I assist you at this moment?
assistant
My name is Jennifer Lee. Actually, I got admitted in a hospital due to some health issues.So I prefer not to travel, could you help me in cancelling my reservation?
user
Sure, I will help you. Can I have a moment please?
assistant
Sure, take your time.
user
Sorry Lee, I have searched the ticket with your name. There is no ticket showing on your name.
assistant
That's fine. Thank you for your timely help.
user
You are welcome. Thank you for opting us, have a nice day.
assistant