Hi. Myself Samantha Wright.
user
Hello, may I know your concern regarding the flight reservation?
assistant
I want to cancel my recent reservation, can you help me with that?
user
Yes, I will be happy to assist you with that. Can you please wait a moment?
assistant
Sure, I will wait. Can I know your name?
user
I am sorry Wright, I am not supposed to reveal my personal details. As my role is to assist you with your concerns.
assistant
That's ok, I just asked you casually.
user
Ok, thank you for waiting. Sorry as I did not find your name in our reservation records to cancel it.
assistant
Ok, no problem. Thank you for your assistance and providing the information of my reservation status.
user
Your welcome, thank you connecting with our agency.
assistant