Hello.
user
Hello. How may I serve you at this moment?
assistant
I need to cancel my reservation as I need to stay back in my own city, due to hails on roads and heavy snow. Can you please help me with this?
user
Sure, may I know your good name please?
assistant
Sure, I am Jeffrey Campbell.
user
Ok, please wait for some time.
assistant
Sure.
user
There is no recent reservation found on your name in our records.
assistant
Ok, Thanks for your help.
user
Thank you for opting us.
assistant