Hello.
user
Hello. How can I assist you?
assistant
I want to cancel my reservation, due to some problems I am unable to travel those dates so can you please cancel my reservation?
user
Yes, I am gleeful to help you.
assistant
Thanks.
user
May I know you name please?
assistant
Sure, my name is Timothy Lopez.
user
Please give me a moment to check you previous booking.
assistant
Ok.
user
Thank you for waiting, I unable to proceed to you ticket cancellation that there is no ticket found on the name which you have provided.
assistant
Oh! May be I am not booked my ticket properly at that time. Thank you for your information.
user
Most welcome.
assistant