Hello.
user
Hello. How may I help you?
assistant
I would like to cancel my reservation due to some health issues, can you please help me out with that?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Thank you. Myself Nancy Walker.
user
Thank you. Please be online for a while. I will check your reservation status and get back to you.
assistant
Sure, take your time.
user
I am sorry to say you that there is no reservation found under your name in our database.
assistant
Ok, no issues. Thank you for checking out.
user
Welcome Nancy Walker.
assistant