Hello.
user
Hello. How may I support you today?
assistant
Actually, I made a earlier reservation to go for a trip with my friends, but heavy work load in office. I want to change my reservation. Can you please help me?
user
Sure, I'll help you in changing an existing reservation.
assistant
Thank you.
user
May I know your name to check the reservation status?
assistant
Myself Sharon Lopez.
user
Ok, please give me some time.
assistant
Ok.
user
Sorry, there is no active reservation have been found under your name in our database to amend it.
assistant
That's fine. Anyway, thank you for checking.
user
Thank you for availing us.
assistant