Hello.
user
Hello, how can I serve you today?
assistant
Katherine Young here. I would like to change my recent reservation because my friend marriage was postponed.
user
Sure, I am here to help you. Please hold on.
assistant
Sure, take your own time.
user
Thanks for waiting, there is  no active reservation found on your name.
assistant
It's ok, thank you for checking.
user
Thank you for reaching us, have a nice day.
assistant