Hello.
user
Hello, how can I guide you for today?
assistant
I need to cancel my reservation due to my planned event got cancelled so please help me with cancelling my reservation.
user
May I know your name?
assistant
Sure, please check the reservation with my name Nancy White.
user
Please give me a minute, I will check your existing reservation status.
assistant
Sure, take your time.
user
Sorry, there is no reservation found under your name.
assistant
Oh! May be booking has not done properly. Anyway, thank you for your time.
user
Thank you for contacting us, have a nice day.
assistant
Most welcome.
user