Hello.
user
Hello, how may I aid you?
assistant
Owing to emergency I want to cancel my reservation, can you help me with that?
user
Sure, we are happy to help you. Please let me know your good name.
assistant
I am Joshua Campbell.
user
Sorry, we did not find any active reservation on your name in our records.
assistant
No issues, thank you for checking.
user
Thank you for choosing us.
assistant