Hi I am Shirley Turner.
user
Hello, Shirley Turner. How can I help you for today?
assistant
As my plan to visit my grand mother's place got postponed could you please help me in booking my flight ticket.
user
May I know, Do you want to book a ticket or change a reservation?
assistant
Could you please change my existing reservation please.
user
Sure. There is no ticket reservation found on Shirley Turner.
assistant
OK no issue. Thanks for your service.
user
Thank you for making an inquiry with us regarding change reservation. Have a nice day.
assistant