Hello.
user
Hello, how can I guide you for today?
assistant
Unfortunately, I would like to cancel my reservation which is recently done due to some business meeting postponed, can you please help me in this intent?
user
May I know your name?
assistant
Sure, my name is Ronald Smith.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok, I will wait.
user
Sorry, there is no reservation found under your name.
assistant
Ok, no problem.
user
Thank you for contacting us, have a nice day.
assistant
Thank you for your service.
user