Hi.
user
Hello.
assistant
Donna Nelson here.
user
How can I help you today?
assistant
 I have to cancel my reservation which I have done earlier to participate in dance programme but unfortunately I have stay back here to take care of my injured friend.
user
That's sad, let me check with your existing reservation first.
assistant
Ok sure.
user
Sorry Donna Nelson, no reservation was found under your name.
assistant
That's ok, no issues.
user
Sorry for the inconvenience.
assistant
Thank you for your details.
user
Have a nice day.
assistant