Hi.
user
Hello.
assistant
I am Jerry Nelson.
user
How may I aid you today?
assistant
I just want to change my existing reservation, due to sudden demise of my grand mother.
user
Sure, I am gleeful to help you with that. Please wait a moment to check your previous reservation status.
assistant
Ok.
user
We regret to inform you that there is no reservation found on your name in our records.
assistant
No issue. Thank you.
user
Thank you for reaching to our services, hope you have a great day.
assistant