Hello.
user
Hello, Good Morning.
assistant
My friend booked my ticket to wrong locations, can you help me to change my existing reservation?
user
Sure, can I know your name?
assistant
Yes, my name is Joshua Parker.
user
Please hold on for a moment, let me check.
assistant
Ok.
user
I am sorry, there are no reservations with your name.
assistant
That's fine, thank you.
user
Thank you, have a good day.
assistant