Hello.
user
Hello, how can I best assist you now?
assistant
Can you help me to change my reservation?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
I am Virginia Miller.
user
Ok, please wait for a while.
assistant
Sure.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
No problem, thank you for checking.
user
Thanks for approaching us, wish you a nice day.
assistant