Hello.
user
Hello, how may I help you today?
assistant
Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
This is Kevin Martin.
user
I found your reservation and cancelled.
assistant
Ok, thank you.
user
Thanks for contacting us.
assistant