Hello.
user
Hello, what kind of assistance you are looking for?
assistant
As my plan to attend for film festival got cancelled, I need to cancel my existing reservation.
user
Ok.
assistant
Can you assist me in doing that?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name to check the previous reservation?
assistant
I am Karen Rodriguez.
user
Please, wait for a while.
assistant
Sure.
user
Thank you for your time, there is no active reservation found on your name to cancel it.
assistant
It's ok, not an issue. Thank you for the information.
user
Thank you for approaching us.
assistant