Hello.
user
Hello, how may I assist you today?
assistant
I made an earlier reservation to attend a seminar, due to some issues it got postponed, so can you please change my reservation?
user
Sure, may I know your name?
assistant
My name is Patrick Walker.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Ok, no issue. Thank you.
user
Thank you for reaching us.
assistant