Hello.
user
Hello.
assistant
Donna Martinez here.
user
Donna, how may I aid you?
assistant
I need to cancel my recent reservation because my trip dates are postponed.
user
Sure, please give me a moment to check your ticket status.
assistant
Ok, take your own time.
user
Sorry, no reservation is available by your name.
assistant
It's ok, thank you for checking.
user
Thank you for choosing us.
assistant