Hi.
user
Hello, how may I serve you today?
assistant
Will you help me to cancel my recent reservation?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Carolyn White here.
user
Sorry, we could not find any reservation on your name.
assistant
That's ok, thank you for checking.
user
Thank you for approaching us.
assistant