Hi.
user
Hello, how may I help you?
assistant
I need to cancel my reservation as I am not able to make my trip. Can you help me about that?
user
Sure, I am here to assist you. May I know your name?
assistant
Thank you for assisting my request. My name is Thomas Walker.
user
Thank you. Please wait for a while. I will check your reservation status and get back to you.
assistant
Sure.
user
Sorry to tell you that there is no reservation found under your name in our database.
assistant
Not a problem, anyways thank you for the information.
user
You are most welcome and thank you for contacting us.
assistant