Hello, I am Karen Thomas.
user
Hello, how may I aid you today?
assistant
Due to heavy rains cricket match got postponed, so I need to change my existing reservation. Can you please help me in changing?
user
Sure, please wait for a moment.
assistant
Ok.
user
Unfortunately, there is no reservation found on your name.
assistant
Ok, thank you for your information.
user
Thank you for availing us.
assistant