Hello.
user
Hello, how may I assist you today?
assistant
Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?
user
Sure, may I know your name for the changing process?
assistant
I am Samantha Wright.
user
Thank you, please wait for a moment.
assistant
Sure.
user
Sorry, we couldn't find a reservation on your name to cancel.
assistant
Ok, no issues. Thanks for the information.
user
Welcome, thank you for reaching us.
assistant