Hello.
user
Hello, how can I assist you today?
assistant
Can you help me to cancel my reservation?
user
Sure, may I know your name please?
assistant
I am Karen Moore.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry, there was no reservation found with your given name.
assistant
No problem, thank you for checking.
user
Thank you for opting us.
assistant