Hello.
user
Hello.
assistant
Donald Williams here.
user
Donald, how can I assist you?
assistant
I want to cancel my ticket as I am sick.
user
Sad to hear that, I will help you. Please wait, I have to check your reservation status first.
assistant
Sure.
user
Williams, I did not find any reservation under your name in our database.
assistant
No problem, thank you for your help.
user
You are most welcome.
assistant