Hello.
user
Hello, how can I assist you?
assistant
I am Charles Allen.
user
Yes, Allen.
assistant
I would like to cancel my recent reservation, can you please help me?
user
Sure, I can help you with that. Please be on hold.
assistant
Ok, take your own time.
user
Charles, there is no reservation found under your name to do cancellation.
assistant
that's ok, no problem. Thank you for your information.
user
Thank you for choosing us.
assistant