Hello, I am Donna Martin.
user
Hello, how may I support you?
assistant
I need to cancel my recent reservation due to heavy rainfall our match got postponed. Could you please help me in doing that?
user
Sure, please be on hold.
assistant
Ok.
user
Sorry, we found no reservation in your given name.
assistant
No problem, thank you for your information.
user
Thank you for reaching us.
assistant