Hello.
user
Hello.
assistant
I am  Frank Davis.
user
Do you want me to help you with anything?
assistant
I want to change my reservation due to heavy rainfall in JFK.
user
Sure, I am Happy to help you. But, give me a minute.
assistant
Sure.
user
I am sorry to say that there is no reservation found on your name.
assistant
That's ok, thanks for your help.
user
Thank you for contacting us.
assistant