Hello.
user
Hello, how can I help you today?
assistant
Please help me to amend in my existing reservation as I need a connecting flight.
user
Sure, I will help you with that.
assistant
Thank you.
user
Let me know your name to check your reservation?
assistant
I am Richard Carter.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant