Hi.
user
Hello.
assistant
Melissa Garcia is here.
user
How can I help you today?
assistant
I have planned for a holiday trip with my colleagues, unfortunately my trip has been postponed due to some health issues.So I would like to alter my existing reservation. Can you please aid me in changing?
user
Sure, I will help you with that, can I know your good name to proceed further?
assistant
I already mentioned above.
user
Sorry, no reservation is found on your name in our database.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant