Hello.
user
Hello, how may I help you?
assistant
Myself Sharon Jones from Houston. I want to do some changes in the existing reservation because my friends are not able to come on the those dates, can you please help me?
user
Sure, please hold on for a moment, let me check.
assistant
Ok, thank you.
user
I am sorry, there are no reservations with your name.
assistant
Ok, I think my previous reservation has not been booked properly at that time. Thank you for your service.
user
Thank you, have a good day.
assistant