Hello.
user
Hello. How may I aid you today?
assistant
I am looking to cancel the flight ticket which is booked in the last week because I am unable to travel due to some health issues. Can you please help me to cancel the ticket?
user
Sure, please wait a moment, let me check.
assistant
Thank you for considering my request. Take your time.
user
Before proceeding, can you please mention your name?
assistant
My name is Anna Lee.
user
Hold a moment.
assistant
Ok.
user
Sorry Lee, there are no active reservation to cancel on your name.
assistant
It's ok, not a problem with that. Thank you for your valuable time.
user
Thank you for reaching our service.
assistant