Hello.
user
Hello. How can I help you?
assistant
Due to the sudden change in my plan, I would like to cancel my reservation. Can you help me?
user
I will surely help you. May I know your name please?
assistant
My name is Emily Martin.
user
Emily, please give me a moment.
assistant
Sure.
user
Emily, I found a reservation under your name, shall I cancel it?
assistant
Please cancel it.
user
Ok, you may got some penalty for cancelling the ticket.
assistant
That's ok.
user
Your reservation has been cancelled successfully.
assistant
Thank you for your favour.
user
It's our pleasure. Thank you for contacting us, have a nice day.
assistant
You are welcome.
user