Hi.
user
Hello. How can I assist you?
assistant
I want to change my reservation due to health problem, can you help me?
user
Sure, please provide me your name.
assistant
Myself Kathleen Jackson.
user
Please be on hold.
assistant
Ok.
user
There is no reservation found under your name, Jackson.
assistant
No problem, thanks for checking.
user
Thank you for choosing us.
assistant