Hello.
user
Hello, how can I help you today?
assistant
Due to sudden health issue, I would like to cancel my reservation. Can you please help me out with that?
user
Sure, I am here to help you with that. May I know your name please?
assistant
Thank you for accepting my request, my name is Carol Anderson.
user
Ok, Please stay online, I will check the previous list and revert to you.
assistant
Sure, take your time.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
Oh! I think the ticket was not booked due to server issue.
user
Thank you.
assistant
Anyway, thank you for the information.
user