Hello, I am Benjamin Evans.
user
Hello, how can I help you today?
assistant
Owing to an emergency I want to cancel my recent reservation, can you please help me with that?
user
Sure, please wait for a while.
assistant
Ok.
user
Thanks for waiting, no flight reservation found on your name.
assistant
Ok, no issues.
user
Thank you for choosing us.
assistant
Thanks for choosing us.
user