Hello.
user
Hello, how may I be there for you?
assistant
I want to cancel my recent reservation, can you please help me?
user
Sure, may I know your name?
assistant
My name is John Rodriguez.
user
Ok, please wait.
assistant
Sure, take your own time.
user
We found a reservation on your name. Shall I proceed to cancel it?
assistant
Ok, please proceed.
user
Your request for cancellation has been proceed and the refund amount will be initiated to your account.
assistant
Thank you for your help.
user
Thank you for choosing us.
assistant