Hi.
user
Hello, how can I address you?
assistant
I am Nicole Campbell.
user
Ok.
assistant
I would like to spend more time with my parents so please change my reservation.
user
 Sure, please stand by I will get back to you.
assistant
Ok.
user
Thank you for waiting, sorry to say no reservation found on your name.
assistant
No worries, thank you for your information.
user
Thank you for reaching us, have a nice day.
assistant