Hello.
user
Hello, how can I assist you today?
assistant
I am Jessica Wilson. Owning to an emergency I want to change my existing reservation. Can you please help me with this?
user
Sure, we are here to help you to change it.
assistant
Thank you.
user
Please wait for a couple of minutes.
assistant
Sure.
user
Thanks for waiting, there was no reservation found on your name to change it.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for choosing us.
assistant