Hello. I am Nancy Thomas.
user
Hello, how may I serve you today?
assistant
I need to change my existing reservation, as my football match got postponed. Please help me in changing?
user
Sure, I will help you with that. Please wait for a moment, while I check for the reservation on your name.
assistant
Ok.
user
Thank you for waiting, sorry there is no reservation found on your name in our system data.
assistant
Ok, no issues. Thank you for your service.
user
Thank you for reaching us, we hope see you again.
assistant