Hello.
user
Hello, how may I aid you today?
assistant
Can you aid me to change my reservation due to emergency?
user
Sure, may I know your good name?
assistant
Eric Jones here.
user
Ok, please wait for a while.
assistant
Okay.
user
I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
No issue. Thank you.
user
Thank you  for reaching us.
assistant