Hello.
user
Hello, how can I help you?
assistant
Due to some health issues I want to cancel my recent reservation. Can you please help me with this?
user
Sure, may I know your name?
assistant
I am William Lewis.
user
Ok, please wait a minute.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no problem. Thank you for checking.
user
Thank you.
assistant