Hi.
user
Hello,. How may I aid you?
assistant
Can you please help me in cancelling my recent reservation? As my  trip has been cancelled.
user
Sure, may I know your name please?
assistant
Sure, My name is Thomas Nelson.
user
Please be on hold for a minute.
assistant
Sure.
user
Thanks for holding on, we found a reservation on your name and it has been cancelled successfully.
assistant
Ok, Thank you.
user
Thanks for consulting us, we hope to serve you again.
assistant