Hello.
user
Hello, how can I help you?
assistant
Can you please change my reservation, due to an emergency?
user
Sure, can you  please provide me your name?
assistant
My name is Susan  Evans.
user
Give me a moment.
assistant
Sure.
user
Susan Evans. We have found an active reservation by your name.
assistant
Ok.
user
Just let us know the new airport codes.
assistant
My journey airport codes are, HOU to SFO.
user
May I know your journey dates.
assistant
My journey dates are on Dec 29th and 31st.
user
Could you let us know if you have any class preference?
assistant
I am ok with any class.
user
Are there any more preferences that you want to avail?
assistant
I prefer a connection in between journey. And my  depart time should be in the morning.
user
Sure, please wait a moment.
assistant
Sure.
user
Southwest Airlines is providing economy class flight with number 1018 at a fare of 200. Shall I proceed to change it?
assistant
Ok, change my reservation.
user
Your connected flight ticket has been successfully booked.
assistant
Thank you for changing my reservation as per my request.
user
Thanks for reaching us.
assistant