Hello.
user
Hello. How may I aid you today?
assistant
I want to change my existing reservation, due to my trip with my friends has been postponed. Can you please help me?
user
Sure, I will help you with that. May I know your name please?
assistant
My name is Catherine Thomas.
user
I am sorry to say that there is no reservation found under your name.
assistant
Ok, thank you.
user