Hello.
user
Hello, how can I guide you for today?
assistant
I want to change my existing reservation due to some issues, can you please help me with that?
user
I will help you with that. May I know your name?
assistant
Sure, I am Susan Perez.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for contacting us, have a nice day.
assistant