Hi.
user
Hello, how can I help you today?
assistant
Due to an emergency, I want to cancel my reservation. Can you help me?
user
May, i know your good name please?
assistant
Elizabeth Young here.
user
Please wait a moment.
assistant
Sure.
user
Sorry, we found no reservation on your given name.
assistant
No issue, thanks for the information.
user
Thank you for reaching us.
assistant