Hello.
user
Hello. How can I aid you today?
assistant
Actually I have planned to attend the client meeting but due to some technical issues the meeting has been postponed.
user
Ok.
assistant
Can you please assist me to change my reservation on the name of Anna Thompson?
user
Sure. Please wait for a while.
assistant
Sure.
user
Sorry  Anna Thompson, no reservation found on your name in our reservation list.
assistant
That's Ok, thanks for your help.
user
Thank you for choosing us, have a nice day.
assistant