Hello.
user
Hello, how may I assist you today?
assistant
Can you help me to change my reservation which was booked last week?
user
Sure, can I know your name?
assistant
My name is Emma Perez.
user
Ok, please wait.
assistant
Sure, I will wait for your reply.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Ok, thank you for the information.
user
Thank you for reaching us.
assistant