Hello, James Davis here.
user
Hello, how may I assist you?
assistant
As my trip got cancelled due to heavy rain at my destination place, can you please help me with changing my existing reservation?
user
Sure, please wait a moment, I will check the reservation list and get back to you.
assistant
Sure, take your time.
user
Thanks for being waiting but unfortunately there is no reservation found on your name.
assistant
Ok, no worries at all. Thank you for your information.
user
Thanks for connecting us, have a nice day.
assistant