Hello.
user
Hello. How may I assist you?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Can you please help me with this?
user
Sure, I am glad to help you.
assistant
Thank you.
user
May I know your name to check the reservation?
assistant
My name is Jerry Wright.
user
Ok, wait for a while. Sorry, no reservation found on your name.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for reaching us.
assistant