Hello,.
user
Hello, how can I be your assistance for the day?
assistant
I am Raymond Moore, my family tour was cancelled, so I want to cancel my recent reservation.
user
Ok. Please wait a moment I will check the reservation status and get back to you.
assistant
Ok.
user
Sorry no reservation found in your given name.
assistant
Thank you, for your service.
user
Thank you for choosing us. Have a nice day.
assistant