Hello.
user
Hello. How can I help you today?
assistant
I am Benjamin Smith. I am planning to change an existing reservation, due to some urgent work at home.Can you please help me out to change my reservation?
user
Benjamin Smith, can you please give me a moment to check your previous reservation status?
assistant
That's great, take your own time.
user
I am so sorry, but I did not find any reservation under your name.
assistant
That's really sad.
user
Thank you for approaching our agency, keep reaching for your further bookings also.
assistant
Sure, thank you for your service.
user
Have a great day.
assistant