Hi.
user
Hello, how may I help you?
assistant
Can you please cancel my recent reservation? As my planned trip has been cancelled.
user
Sure, may I know your name please?
assistant
Sure, my name is Ruth Nelson.
user
Wait a moment.
assistant
Sure, I'll wait for your response.
user
 Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
Oh! That's ok, thank you for giving the information anyways.
user
Thank you for opting us.
assistant