Hello.
user
Hello. How can I help you today?
assistant
Due to sudden health issue, I am not able to travel in a flight on those date that I want to travel. So, I would like to change my reservation. Can you please help me out with that?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
I need to know your name for checking your reservation.
assistant
I have reserved it on the name of Sharon Nelson.
user
Sorry, I had checked in reservation list on your name but no reservation is done on your name.
assistant
Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for checking.
user
Thank you for reaching us.
assistant
Welcome.
user