Hi.
user
Hello, how can I support you for the day?
assistant
I want to cancel my reservation due to sudden demise of my grandfather.
user
Ok.
assistant
Can you please help me in that?
user
Sure, I will help you. May I know your name to check reservation?
assistant
I am Shirley Robinson.
user
Please wait for a while.
assistant
Sure.
user
There is no reservation found with your specified name.
assistant
Ok, I think my brother was already cancelled my reservation. Thank you for the response.
user
Thank you for approaching us.
assistant