Hello.
user
Hello, how may I assist you?
assistant
I would like to cancel my recent reservation because my trip got cancelled. Can you help me in cancelling?
user
Sure, I will help you with the flight ticket cancellation.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Laura Gonzalez.
user
Thanks for waiting. But I regret to inform you that that there is no reservation on your name.
assistant
It's ok, thank you for checking.
user
Thank you.
assistant
Welcome.
user