Hello.
user
Hello. How may I help you out?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I will help you in cancelling the reservation. May I know your name please?
assistant
My name is Kenneth Roberts.
user
Sorry, there are no reservations found in our database.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant
Welcome.
user