Hi.
user
Hello, how can I help you today?
assistant
I would like to change my existing reservation due to bad weather at my place. Can you help me with it?
user
Sure,. May I know your good name please?
assistant
Barbara Lopez is my name.
user
Please wait for a while.
assistant
Sure.
user
We did not found any flight reservation on your given name.
assistant
Ok, thank you for the information.
user
Thanks for reaching us.
assistant