Hello.
user
Hello. What type of service do you need from our travel agency?
assistant
I want to change my existing reservation due to some health issues, can you help me with that?
user
Yes, I can help you to change the ticket details once I have found your previous ticket.
assistant
Thank you.
user
May I have your name please? So that, I can check the ticket status.
assistant
My name is Virginia Clark.
user
Ok, I will check the status and get back to you.
assistant
Ok.
user
Sorry for the inconvenience, when I have checked the status in our portal, I haven't found any reservation under your name.
assistant
No issues, thank you for the checking.
user
That's my pleasure, thank you for approaching us.
assistant