Hello.
user
Hello. How can I help you today?
assistant
I want to cancel my reservation due to some problems I am unable to travel those dates, can you please cancel my reservation?
user
Sure, I will help you with this.
assistant
Thanks.
user
May I know your name please?
assistant
Sure, my name is Emma Collins.
user
Please wait for a moment.
assistant
Ok.
user
Sorry Emma, I did not find any reservation under your name.
assistant
Oh! It's ok no problem. Thank you for your information.
user
It's my pleasure, have a nice day.
assistant