Hello.
user
Hello. How can I help you today?
assistant
My name is Dorothy Jones. My business meeting has been cancelled, so I would like to cancel my recent  reservation.
user
Ok, please allow me a moment to check for the previous reservation.
assistant
Ok.
user
Your patience is greatly appreciated. Dorothy, I see that there is no reservation found under your name.
assistant
That's ok. Thank you for the information.
user
You are welcome. Thank you for contacting us.
assistant