Hello.
user
Hello. How may I guide you today?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, I am gleeful to help you with that.
assistant
Thank you.
user
May I know your name please?
assistant
Michelle Taylor here.
user
Please wait for a moment, let me check your previous reservation status.
assistant
Ok.
user
There is no active reservation found on your name in our reservation to cancel it.
assistant
No problem, Thanks for the information.
user
Most welcome, thank you for reaching us, have a great day.
assistant