Hello. Jack Turner here.
user
Hello, how can I assist you today?
assistant
Due to bad weather, I want to cancel my reservation. can you please help me with it?
user
Ok, I will help you. Please hold on a moment.
assistant
Ok.
user
Thanks for waiting. Sorry to say you, there are no reservation found with your details.
assistant
Not an issue, thank you.
user
Thank you for choosing us.
assistant