Hi,.
user
Hello, how can I guide you for today?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me with this?
user
Oh, may I know your name to proceed with further process?
assistant
My name is Gary Garcia.
user
Gary Garcia, no reservation was found by your name.
assistant
Not an issue. Thanks for your prompt response.
user
Thank you for reaching us and sorry for your inconvenience.
assistant