Hi.
user
Hello, how may I aid you today?
assistant
Owing to an emergency I had to request for this change reservation.
user
Sure, I will help you with that. Can I have your name please to check the status of your reservation?
assistant
I am Jack Lee.
user
Please wait for a while.
assistant
Sure.
user
Thanks for waiting, no active reservation was found on your name in the database.
assistant
Thank you.
user
Thank you for opting us.
assistant