Hi.
user
Hello, how may I help you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
user
Sure, please wait for a while.
assistant
Ok. Please check the details on the name of William Gonzalez.
user
Sure. Sorry William, there is no active reservation found with your name in our records.
assistant
That's ok, thank you.
user
My pleasure.
assistant