Hi.
user
Hello, how may I aid you for the day?
assistant
As my scheduled holiday trip got cancelled, I need your help in cancelling my reservation.
user
Sure, I am here to help you. May I know your name to cancel the reservation?
assistant
I am Paul Mitchell.
user
Ok, I will check the recent reservation on your name and get back to you.
assistant
Ok.
user
There is no reservation found on your name to cancel.
assistant
Ok, thanks for the information.
user
Thank you for contacting us. Have a great day.
assistant