Hi.
user
Hello. How can I serve you?
assistant
I want to cancel my reservation as I got hospitalized last night and I cant travel. Can you cancel my reservation made on name Barbara Wilson?
user
Sure, I can help you out. May I know your name?
assistant
I am Barbara Wilson.
user
We didn't found any reservation by this name.
assistant
Ok fine. Thanks for your service.
user
Thank you for consulting us.
assistant