Hi.
user
Hello, how may I aid you?
assistant
I want to change my existing reservation owing to an emergency.
user
Sure, I am glad to help you with that. Please give me a moment to check your previous reservation status.
assistant
Ok.
user
May I know your name please?
assistant
I am Brian Phillips.
user
Sorry, there is no reservation found on your name in our records.
assistant
Thanks.
user
Thank you for reaching us.
assistant