Hello.
user
Hello. How may I help you?
assistant
Would it be possible to change my reservation, which I have done with my name?
user
Sure, I am glad to help you. Can you please help me with your name?
assistant
My name is Rachel Carter.
user
Thank you so much. Please be on hold for a while.
assistant
Ok, take your time.
user
Sorry, I have not found any reservation under your name in our database.
assistant
Ok, no issues. Thank you for the response.
user
You are welcome and thank you for contacting us.
assistant