Hello. I'm Janet Jackson.
user
Hello Jackson, how may I help you today?
assistant
My scheduled examination dates has been postponed. So, I would like to change my reservation. Can you please help me with that?
user
Sure Jackson, I am here to help you.
assistant
Thank you.
user
Please wait for a mean while.
assistant
Sure, take your time.
user
Sorry Jackson, there is no reservation found as per your name to change your reservation.
assistant
Ok, no issues. Thank you for checking.
user
You are welcome and have a safe journey.
assistant