Hello.
user
Hello, How can I help you out today?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
I am here to aid you. Can you please share your good name please?
assistant
Kenneth Lewis here.
user
Please wait a moment.
assistant
Ok.
user
Thanks for your precious time, we are glad to inform you that your name is found in the reservation list. Shall I proceed to cancel?
assistant
Please proceed.
user
Your ticket is cancelled.
assistant
Thank you.
user
Thank you for opting us, Have a great day.
assistant