Hello.
user
Hello, how can I help you?
assistant
I am Jacob Thompson.
user
Good evening Jacob.
assistant
I am planning to change an existing reservation, due to health issue. Can you please change my reservation?
user
Sure, please wait for a minute. I will search for the status of your reservation.
assistant
Sure, take you own time.
user
Jacob, there is no reservation found with your details.
assistant
That's fine. Thank you for your service.
user
Thank you for reaching us.
assistant