Hello.
user
Hello, how may I aid you?
assistant
I want to change my existing reservation. Can you help me in that?
user
Sure, we are here to help you. May I know your good name please?
assistant
Myself Angela Thomas.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name.
assistant
Ok, no problem. Thank you.
user
Thank you for choosing us.
assistant