Hello.
user
Hello, how may I assist you today?
assistant
I want to cancel my reservation, can you help me with that?
user
Sure, can I know your name please?
assistant
Sure, Raymond Walker here.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant