Hi.
user
Hello, how can I help you today?
assistant
Please help me to cancel my recent reservation.
user
Sure, can I now your name to check for your reservation status in our portal?
assistant
Ronald Scott.
user
Please stand by.
assistant
Sure.
user
Sorry, no active reservation found on your name in our portal to cancel it.
assistant
Thank you for your information.
user
Thank you for contacting us.
assistant