Hello,.
user
Hello, how may I be of your service?
assistant
Due to tornadoes, my cricket tournament has been postponed. I would have to change my existing reservation. Can you help me with that?
user
Sure. Let me check the status and revert you.
assistant
Ok.
user
May I know your name to proceed?
assistant
Susan Roberts here.
user
Thank you. There is no reservation found on your name.
assistant
OK, no problem.
user
Thank you for choosing us.
assistant
Thanks for the information.
user