Hello.
user
Hello. How may I assist you?
assistant
I want to change my reservation, can you help me with that?
user
Sure, I am here to help you. Can I have your name please to check your reservation status?
assistant
Sure, Sharon Thomas here.
user
Please hold on a moment.
assistant
Sure.
user
Sharon Thomas, no reservation has been found on your name in our database.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant