Hi.
user
Hello. How can I assist you today?
assistant
Can you please help me in changing my existing reservation?
user
Sure, may I know your name to check for the previous reservation?
assistant
Nancy Hernandez.
user
Please allow me a moment while I check for the reservation status.
assistant
Sure.
user
Nancy Hernandez, there is no reservation found under your name.
assistant
Ok, no problem. Thank you.
user
Thank you for contacting us.
assistant