Hello.
user
Hello, may I know your good name please?
assistant
I am Andrew Garcia.
user
How can I assist you today?
assistant
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by floods. Could you please help me in the cancellation?
user
Sure, we are here to help you. Please wait for a while, I will check and get back to you.
assistant
Sure, I will wait.
user
Unfortunately, there was no reservation found with your name to cancel.
assistant
Not an issue. Thank you for your information.
user
Thank you for opting us.
assistant