Hello, I am Scott Scott.
user
Hello, how can I assist you at this moment?
assistant
As my schedule of going to movie got cancelled. Can you please help me in cancelling my reservation?
user
Sure, I am here to help you. Please wait for few minutes, I will check with your recent reservation.
assistant
Sure.
user
Thank you for waiting, there is no recent reservation found on your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for approaching us.
assistant