Hello.
user
Hello, how can I help you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, I will help you. May I know your name please?
assistant
My reservation was done under the name Jonathan Hernandez.
user
Please wait a while.
assistant
Sure, take your time.
user
There is no reservation on your name in our database.
assistant
That's ok, not an issue. Anyways, thank you for the information.
user
Thank you for choosing us.
assistant