Hello.
user
Hello, how can I aid you?
assistant
I want to change my existing reservation, can you please help me with this?
user
Sure, can you please let me know your name to check with the reservation status?
assistant
My name is James Roberts.
user
Thank you for confirming your name. Please allow me 2-3 minutes.
assistant
Ok.
user
Thank you for waiting, James Roberts.
assistant
No problem, thank you.
user
Sorry, there is no active reservation found under your name to change.
assistant
It's ok, thanks for your information.
user
Thank you for reaching us.
assistant