Hello.
user
Hello. How may I assist you?
assistant
I need to change my reservation due to my planned event got postponed. So please help me with that.
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, myself Eric Parker.
user
Eric Parker, we haven't found any reservation under your name in our database.
assistant
Oh! It may not  be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Thank you for choosing us.
assistant
Most welcome.
user