Hi.
user
Hello.
assistant
Can you help me to change my reservation?
user
Sure, I am here to help you. Can I have your name please?
assistant
My name is Eric Robinson.
user
Ok, please wait a minute while I am checking your ticket status.
assistant
Sure, take your time.
user
Sorry for the trouble which is caused to you, I haven't found your ticket in the confirmation chart list. So, I am unable to modify.
assistant
Ok, no issues. Thank you for your help.
user
Thank you for the positive response. You are welcome.
assistant