Hi.
user
Hello. How may I help you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you help me out?
user
Ok, I will help you. Can you please tell me your name please?
assistant
Sure, my name is George Hill.
user
Sorry, there is no reservation with your name to cancel further.
assistant
That's ok, thank you.
user
Thank you.
assistant