Hello.
user
Hello. Can you please tell me how may I help you?
assistant
Owing to an emergency I had to request for this change reservation, Can you please help me in that?
user
Sure, I am here to help you in changing the ticket details. May I know your name please?
assistant
My name is James Clark.
user
Sorry to inform you that, there is no active reservation found with your name.
assistant
Ok, that's not a problem. Thanks for your information.
user
You are welcome. Thank you for opting us.
assistant