Hi.
user
Hello, how may I aid you now?
assistant
Due to some health issues, I want to re-schedule my dates. Can you help me in changing my existing reservation?
user
Ok, may I know your name to check with status and availability?
assistant
I did the reservation under the name of Laura Jackson.
user
Can you please allow me to check with availability of your booking?
assistant
Sure, take your time.
user
Sorry to tell you, there is no active reservation by your name.
assistant
Oh! sad to hear that anyways thank you for your information.
user
Thank you for choosing our services regarding your requirement. Have a nice day.
assistant