Hello.
user
Hello, how may I assist you?
assistant
I need to cancel my reservation due to heavy rainfall in my own city, help me in cancelling my reservation.
user
Sure, we are here to assist you. May I know your good name?
assistant
I am Helen Green.
user
Thank you for sharing your good name, please hold on.
assistant
Ok.
user
No reservation found on your name.
assistant
Its ok, thank you for your help.
user
Thank you for choosing us, have a nice day.
assistant