Hello.
user
Hello, how may I guide you?
assistant
I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
user
Sure, can you please tell me your name?
assistant
My name is Ronald Jackson.
user
Ok, please wait a minute.
assistant
Sure. Sorry, please correct my name as Ronald Johnson.
user
Sure, please wait. I will get back to you.
assistant
Sure, take your time.
user
Sorry Ronald, there is no active reservation found under your name in our records.
assistant
It's ok, thank you for your help.
user
Most welcome.
assistant