Hi.
user
Hello, how may I serve you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, may I know your name to check the current status and revert to you?
assistant
Myself Betty Lewis.
user
Ok, please wait.
assistant
Sure.
user
We could not find any reservation by the name you provided.
assistant
No problem, thanks for checking.
user
Thank you for approaching us.
assistant