Hello.
user
Hello, how can I help you?
assistant
I want to cancel my reservation due to heavy rains at my destination place, so please help me in cancellation.
user
Sure, please share your name.
assistant
Sure, I am Jennifer Green.
user
Please wait, I will find your reservation and revert back to you soon.
assistant
Sure.
user
We didn't find any reservation on your name to cancel.
assistant
No issues, thank you.
user
Thank you.
assistant