Hello.
user
Hello, how may I help you today?
assistant
Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?
user
Sure, I am glad to help you.
assistant
Thank you.
user
May I know your name please?
assistant
I am Michael Perez.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for reaching us.
assistant