Hi.
user
Hello, how may I assist you today?
assistant
Can you please help me in cancelling my reservation?
user
Sure, may I know your good name please?
assistant
I am Gregory Edwards.
user
Wait a moment.
assistant
Ok.
user
 Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant