Hello.
user
Hello, how can I guide you for today?
assistant
I am Donna Martinez. I want to change my reservation, sue to heavy rainfall in New York.
user
Please give me a minute, I will find your existing reservation.
assistant
Ok.
user
Sorry, there is no reservation found under your name.
assistant
That's ok, thank you for your information.
user
Thank you for contacting us.
assistant