Hi.
user
Hello, how can I help you today?
assistant
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
user
Sure, we are here to help you. Can you please share your name?
assistant
Jason Smith here.
user
Please wait a moment.
assistant
Sure.
user
Sorry to say, no reservation found with your name.
assistant
Ok, no problem. Thanks for your information.
user
Thanks for reaching us.
assistant