Hi.
user
Hello. How can I assist you today?
assistant
Sharon Garcia here. Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Ok.
user
Sharon Garcia, there is no reservation found under your name.
assistant
That's ok. Thank you.
user
You are welcome. Thank you for contacting us.
assistant