Hello.
user
Hello, how can I help you?
assistant
I need to change my reservation due to my exams got postponed so please help me with changing my reservation.
user
Ok, can you please share your name with me?
assistant
Sure, please check the reservation with the name of Helen Thomas.
user
Please wait for a while.
assistant
Sure, take your time.
user
Helen Thomas, I have to inform you about it but no reservation was found by your name.
assistant
It's ok fine, no problem.
user
Thank you for reaching us.
assistant
Anyway, thank you for your time.
user
Have a nice day.
assistant