Hello.
user
Hello. How can I assist you?
assistant
Due to sudden demise of my great grandfather, I want to cancel my recent reservation. Can you please help me with this?
user
Sure, can I know your name please?
assistant
My name is Katherine Scott.
user
Sorry Scott, there is no reservation found on your name.
assistant
Ok, no problem.
user
Thank you for approaching us.
assistant
Thank you for the information.
user