Hello.
user
Hello, How can I serve you?
assistant
I want to cancel my recent reservation due to sudden demise of my grand father. Can you please help me with this?
user
Sure, May I know your name?
assistant
I am Laura Young.
user
Please wait a minute.
assistant
Sure.
user
Sorry, No reservation found on your name.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for opting us.
assistant