Hi.
user
Hello. How may I assist you today?
assistant
Can you please help me in cancelling my recent reservation?
user
Sure, may I know your name?
assistant
I have reserved my flight ticket with name Kevin Taylor.
user
Please wait a moment.
assistant
Ok..
user
Sorry, there are no active reservations found on your given name.
assistant
Ok, thanks for your information.
user
Thank you for reaching our service.
assistant