Hi.
user
Hello, how may I oblige you today?
assistant
I need to change my existing reservation owing to an emergency.
user
Sure, may I know your good name?
assistant
I am Eric Evans.
user
Ok, please wait for a while.
assistant
Sure.
user
I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
Thank you.
user
Thank you for reaching us.
assistant