Hi.
user
Hello. How can I assist you?
assistant
I am John Thompson. As I have fallen sick, due to bad weather I would like to cancel my recent reservation. Can you help me?
user
Sure. Give me a minute.
assistant
Ok.
user
Thanks for your time. We found a reservation by this name. Can I proceed it for cancellation?
assistant
Yes, please cancel it.
user
Your flight ticket has been cancelled.
assistant
Thanks for your prompt service.
user
Thank you for contacting us.
assistant