Hello. I am Betty Hall.
user
Hello, how can I assist you today?
assistant
I am planning to change an existing reservation, due to health issue. Can you please change my reservation?
user
Sure, I am here to help.
assistant
Thank you.
user
Please wait while I fetch your current reservation.
assistant
Sure.
user
I am sorry to inform you that there is no reservation found on your name.
assistant
That's fine, thank you for your service.
user
Thank you.
assistant