Hi.
user
Hello, how may I assist you today?
assistant
Can you please help me to cancel my reservation?
user
Sure, may I know your name?
assistant
I am David Baker.
user
Ok, please wait for a while.
assistant
Sure, I will wait for your reply.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant