Hello.
user
Hello. How can I assist you?
assistant
I am katherine Lee.
user
Yes, Lee.
assistant
I want to change my existing reservation, due to heavy rainfall in New York. Can you help me?
user
Sure, please be on hold.
assistant
Ok.
user
There is no reservation found under your name, Lee.
assistant
That's ok, thank you for your help.
user
Thank you for choosing us.
assistant