Hi.
user
Hello, how can I assist you for the day?
assistant
Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?
user
May I know your name please to check the status of your reservation?
assistant
I am Shirley Miller.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
No problem, thanks for the information.
user
Thank you for choosing us.
assistant