Hi.
user
Hello, how can I provide assistance for you?
assistant
My exam is cancelled, so can you help me to cancel my reservation?
user
Sure, may I know your name to check your reservation status?
assistant
My name is Dennis Gonzalez.
user
Ok, please wait a moment I will check your details.
assistant
Sure, take your time.
user
Sorry to say, I did not find any reservation on your name.
assistant
No issues.
user
You are welcome, have a nice day.
assistant
Thank you for your service.
user