Hi.
user
Hello, How can I assist you?
assistant
Owing to an emergency, I want to change my existing reservation.
user
Sure, May I know your name?
assistant
Sure, Andrew Martinez here.
user
Please wait a minute.
assistant
Sure.
user
Sorry, No reservation found on your name.
assistant
Ok, no worries at all. Thank you for your assistance.
user
Thank you for opting us.
assistant