Hello. I am Kathleen Smith.
user
Hello, how can I help you today?
assistant
As the music festival which I have planned to attend got postponed, I want to change my reservation. Can you please help me with that?
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry to say that, no reservation was found with your good name.
assistant
It's ok, thank you for your kind information.
user
Thank you for reaching us.
assistant