Hello.
user
Hello.
assistant
My name is Kathleen Perez.
user
How can we help you today?
assistant
Owing to an emergency I want to cancel my recent reservation, could you please help me out?
user
Sure, I am happy to help you. Let me check your reservation status.
assistant
Ok.
user
Perez, I have not found any reservation by your name.
assistant
That's fine, thank you for the information.
user
Thank you for contacting us.
assistant