Hello.
user
Hello, how can I be a help for you?
assistant
Owing to an emergency, I would like to cancel my reservation. Can you please help me out?
user
Ok, I am here to help you. Can you please provide the name on which the ticket is booked?
assistant
Sure, I have booked it under the name of Steven Lee.
user
Sorry, there is no reservation found with name  Steven Lee in our database to cancel.
assistant
Oh, I think my cousin had cancelled my reservation. Anyways, thank you for the information.
user
Thank you for contacting us.
assistant
Welcome.
user