Hello.
user
Hello.
assistant
I am James Young.
user
Young, how may I help you?
assistant
As I have fallen sick suddenly due to bad weather, I would like to cancel my recent reservation. Can you help me?
user
Sure, please let me check your ticket status in our website.
assistant
Ok.
user
Sorry, no reservation is found by your name.
assistant
That's fine, thank you for your help.
user
Thank you for reaching us.
assistant