Hi.
user
Hello. How can I assist you?
assistant
I am Kimberly Edwards. Can you cancel my flight ticket reservation? As my cricket match is been postponed due to bad weather in New York.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry, no reservation found on your name to cancel.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant