Hello.
user
Hello, how can I help you?
assistant
I have reserved a ticket to meet my friend but suddenly it got postponed. So please help me with changing my reservation.
user
May I know your name please?
assistant
Margaret Davis here.
user
Sorry to say, there is no reservation on your name in our database.
assistant
Ok, not an issue. Thank you for checking.
user
Thank you for opting us.
assistant