Hello.
user
Hello. How can I assist you today?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Ok, I will help you with the cancellation. Please can you wait a moment?
assistant
Sure, take your time.
user
May I know your name to check?
assistant
My reservation was done under the name Catherine Roberts.
user
Sorry, there is no reservation been found on your name to proceed with the cancellation process.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
You are welcome, thank you for availing our service.
assistant