Hi.
user
Hello. How can I assist you at this moment?
assistant
I need to cancel my recent reservation as I met with an accident and my leg got fracture and I am unable to travel. Can you help me?
user
Sure, I will help you.
assistant
Thank you.
user
Could you please provide your name for checking the present status?
assistant
Sure, my name is Mark Williams.
user
Please wait for a while, I will check and get back to you.
assistant
Ok.
user
Sorry Mark Williams, no reservation done on your name previously.
assistant
No worries, thank you for the information.
user
Thank you for approaching us, have a nice day.
assistant