Hi.
user
Hello. How may I help you?
assistant
I am Virginia Roberts. I need to cancel my reservation as my plan to go for trekking got cancelled. Can you help me?
user
I am happy to help you, please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no reservation found on your name.
assistant
That's fine, thanks for your response.
user
Thanks for reaching us, have a nice day.
assistant