Hi.
user
Hello, how may I assist you today?
assistant
 I made a reservation earlier this week to give a seminar, but my seminar has been postponed. Can you please help me in cancellation?
user
Sure, may I know your name for the cancellation process?
assistant
I am Stephanie Brown.
user
Thank you, please wait for a while.
assistant
Sure.
user
Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.
assistant
Ok, not an issue. Thank you for your information.
user
Welcome, thank you for reaching us.
assistant