Hello.
user
Hello, how can I assist you for today?
assistant
I want to change my existing reservation due to some issues, can you please help me with that?
user
I am happy to help you in changing your reservation. Can you please provide your name to check the reservation status with your name in our booking list?
assistant
Sure, I am Amy Hill.
user
Please wait for sometime to check our list.
assistant
Ok.
user
I apologise to say this Amy Hill, there is no active reservation with your name in our booking list to change your reservation.
assistant
Ok, not an issue. Thank you for your information.
user
You are welcome, thank you for choosing us. Hope you have a nice day ahead.
assistant