Hi.
user
Hello. How may I help you?
assistant
I want to cancel my recent reservation due to an emergency, can you please help me in cancellation?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Sure, my name is Edwards Moore here.
user
Thank you. Please be online for a while. I will check your reservation status and get back to you.
assistant
Sure, I will wait.
user
I am sorry to say you that there is no reservation found under your name in our database.
assistant
Ok, not an issue.Thank you for your information.
user
Welcome Edwards Moore.
assistant