Hi, myself Katherine Hall.
user
Hello Hall, how may I help you?
assistant
I want to cancel my reservation as I met with an accident. Can you please do that for me?
user
Sure, please hold on for a moment.
assistant
Sure, I will wait for your response.
user
Sorry, no reservation is found by your name.
assistant
Not an issue, anyway thank you for checking.
user
Thank you for choosing us.
assistant