Hi.
user
Hello, how may I help you?
assistant
Would it be possible to cancel my reservation?
user
Sure, may I know your name please?
assistant
Sure, I am Alexander Lopez.
user
Wait a while, kindly.
assistant
Sure, take your time.
user
  Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
It's ok, thanks for checking my reservation status.
user
Thank you for reaching us.
assistant