Hello.
user
Hello.
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, may I know your name?
assistant
My reservation was done under the name Rebecca Campbell.
user
Please wait for a moment.
assistant
Sure, take your time.
user
Sorry, no reservation found by your name.
assistant
That's ok, not an issue. Anyways, thank you for the information.
user
Thank you for contacting us.
assistant