Hello.
user
Hello. How may I guide you today?
assistant
I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?
user
Sure, I am oblige to help you.
assistant
Thanks.
user
Can you please provide your name to check your previous reservation?
assistant
Sure, my name is Ruth Miller.
user
Ok, please wait a moment.
assistant
Ok.
user
We regret that, there is no reservation found with your name in our records.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for approaching us, have a great day.
assistant