Hi.
user
Hello. How can I help you?
assistant
I am Carol Hall.
user
Ok.
assistant
Owing to an emergency I want to change my existing reservation. Can you please help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait a minute.
assistant
Sure.
user
Thank you for waiting.
assistant
OK.
user
We found a reservation on your name. Can you please share your new travelling dates?
assistant
My travelling dates are 06/23 to 06/25.
user
Ok, please help me with your airport codes.
assistant
My airport codes are IAH - DCA.
user
Do you need any halt in between your journey?
assistant
No, I need direct flight.
user
Wait a minute please.
assistant
OK.
user
Thank you for waiting, sorry to inform you that we didn't find any flights with your details.
assistant
No problem, thanks for your information.
user
Thank you for reaching us, have a nice day.
assistant