Hi, my name is Ronald Lopez.
user
Hello, how may I help you today?
assistant
Owing to an emergency, my live concert got cancelled. So I had a request to you to cancel my existing reservation?
user
Ok, please wait for a while to cancel your reservation.
assistant
Sure.
user
Thanks for waiting, no reservation found with your name to cancel the reservation.
assistant
Ok, no worries. I appreciate your service.
user
Thank you for availing us.
assistant