Hello.
user
Hello. How may I aid you today?
assistant
Can you please help me by changing the existing reservation?
user
Sure, I will help you with booking, please hold on for a moment to check your reservation status. May I know your name please?
assistant
My previous reservation has done with the name Amy Allen.
user
Allen, I did not find any reservation with your name in my database.
assistant
Ok, not an issue. May be something went wrong while booking the ticket. Thank you for providing information.
user
It's my pleasure.
assistant