Hello.
user
Hello, how may I help you?
assistant
I want to change my existing reservation, as my exams got postponed. Can you please help me in changing my existing reservation?
user
Sure, please share your good name?
assistant
Thank you. My name is Raymond Brown.
user
Please wait for a while.
assistant
Ok, sure.
user
Thank you for your time, sorry no reservation found on your name.
assistant
Ok, not a problem. Anyways, thank you.
user
Thank you for choosing us.
assistant