Hello,.
user
Hello. How can I aid you now?
assistant
 I want to cancel my reservation as my project got ramp down. Can you aid me with that?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name to cancel the reservation?
assistant
I am Sharon Lopez.
user
Thanks for your name.
assistant
Ok.
user
Please standby, I will check and let you know the details.
assistant
Sure.
user
Sorry, no reservation was found on your name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for reaching us.
assistant