Hello, my name is Katherine Jones.
user
Hello, How can I aid you today?
assistant
My family tour trip was cancelled, so please cancel my reservation.
user
Sure, please wait a couple minutes I will check and back to you.
assistant
Ok.
user
Yes, we found a reservation. I cancelled your existing reservation.
assistant
Ok, thanks for your service.
user
Thank you for connecting with us. Have a nice day.
assistant