Hi.
user
Hello. How may I help you?
assistant
I am Brenda Evans, I need to cancel my reservation as my exams got cancelled due to bad weather. Can you please help me out?
user
Sure, I am gleeful to assist you in that flight ticket cancellation.
assistant
Thank you.
user
Please wait for a moment.
assistant
Sure.
user
I could not find your previous reservation found under your name when I have checked.
assistant
It's ok, it might not be done booking properly at the time of booking. Anyway thank you for the information.
user
Thank you for approaching us and have a nice day.
assistant