Hi.
user
Hello. How can I assist you?
assistant
I would like to change my flight reservation as I am unwell, can you please help me?
user
Ok, please can I know your name to proceed with the amendment process?
assistant
Thank you. I am Andrew Nelson.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry, there are no flight tickets been found on your name to change.
assistant
Not an issue. Anyway, thank you for checking.
user
Thank you for choosing our agency.
assistant