Hello.
user
Hello. How can I aid you?
assistant
Due to an emergency, I want to change my reservation. Can you help me?
user
Sure, please provide me the name to check for the reservation status.
assistant
Kevin Lopez here.
user
Please be on hold.
assistant
Ok.
user
Sorry, there is no active reservation have been found under your name in our database to amend it.
assistant
No problem, Thanks for the information.
user
Thank you for reaching us.
assistant