Hello.
user
Hello, how may I support you today?
assistant
I am Amanda Thomas. Owing to an emergency, I want to change an existing reservation, so please help me in changing the reservation.
user
Sure, we are happy to help you. Please hold for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Not an issue. Thank you.
user
Thank you for approaching us.
assistant