Hello, I am Kathleen Jones.
user
Hello, how can I help you?
assistant
Due to heavy rain fall, I want to change my reservation. Can you help me with it?
user
Sure, Please give me a minute.
assistant
OK.
user
Thanks for waiting, there is no reservation found with your name.
assistant
No problem, I will try with another airline. Thank you.
user
Thank you, have a good day.
assistant