Hi, I am Jerry Martinez.
user
Hello, how may I assist you?
assistant
Owing to an emergency, my business conference got postponed.
user
Ok.
assistant
So I want you to change my existing reservation?
user
Please wait a moment.
assistant
Sure.
user
There is no reservation on your name.
assistant
Ok, no problem at all. Thank you for your assistance.
user
Thank you.
assistant