Hello.
user
Hello. How can I help you?
assistant
Due to bad weather conditions, I want to change my existing reservation. Can you help me out?
user
Sure, please wait a moment.
assistant
Ok.
user
May I know your name please?
assistant
Sure, my name is Elizabeth Johnson.
user
Sorry Johnson, there is no reservation found on your name.
assistant
That's fine, thank you for the information.
user
Thank you for choosing us.
assistant