Hello.
user
Hello. How can I render you today?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me with this?
user
Sure, I am here to help you. Could you please forward your name for checking purpose?
assistant
Sure, I am David Miller.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry, no reservation found on your name in our reservation list.
assistant
Ok, Thank you for your service.
user
Thank you for choosing us, have a nice day.
assistant