Hi, my name is Emma Gonzalez.
user
Hello Gonzalez, how may I help you?
assistant
I would like to change my recent reservation due to heavy cyclone in my location.
user
Please give me a moment to check your ticket status.
assistant
Sure, I will wait for your reply.
user
Sorry Emma, no reservation is available by your name.
assistant
That's fine, no problem. Thank you so much.
user
Thank you for reaching us.
assistant