Hello, I am Katherine Taylor.
user
Hello, How can I aid you today?
assistant
Owing an emergency I want to cancel my reservation, so can you assist me with that?
user
Sure, we are gleeful to help you for cancellation.
assistant
Thank you.
user
Please wait a while.
assistant
Ok.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
No problem, thank you.
user
Thank you for choosing us. Have a great day!.
assistant