Hello.
user
Hello. How may I assist you?
assistant
Actually my Snooker's competition is postponed, so that I want to change my existing reservation. Can you help me?
user
Sure, I am here to help you. May I know your name please to check your reservation status?
assistant
Thank you, I am Steven Lee.
user
Please hold on a moment.
assistant
Sure.
user
Lee, no reservation has been found on your name in our database.
assistant
That's fine, no problem. Thank you for your information.
user
Thank you for choosing our agency.
assistant