Hi.
user
Hello, how may I help you?
assistant
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.
user
Sure, may I know your name please?
assistant
Charles Williams is my name.
user
Wait a while, Kindly.
assistant
Ok.
user
Thank you for your time, we did not find any active reservation in your name to cancel.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant