Hello.
user
Hello. How may I help you today?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, I am here to help you with this.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Elizabeth Lewis.
user
Ok, wait for a moment please.
assistant
Sure, I will wait.
user
Sorry Lewis, there is no active reservation found as per your name to cancel it.
assistant
That's ok thank you for checking.
user
You are welcome.
assistant