Hello.
user
Hello. How can I help you now?
assistant
I am Dorothy Thompson, I need to cancel my reservation as my schedule got cancelled.
user
Sure, I will help you with cancelling your reservation.
assistant
Thank you.
user
Please wait a moment.
assistant
Ok.
user
Sorry Dorothy Thompson, no reservation has found under your name.
assistant
It's ok, anyway thank you for the help.
user
Thank you for choosing us.
assistant