Hello.
user
Hello, how can I aid you?
assistant
I would like to cancel my recent reservation because my trip dates are got postponed, can you help me?
user
Sure, I am here to help you, may I know your name for checking with existing reservation?
assistant
I am Richard Wright.
user
There is no reservation found under your name to cancel.
assistant
Thank you for reaching us.
user
Thank you for choosing us.
assistant