Hi.
user
Hello, how can I help you?
assistant
I would like to change my flight reservation as my mother is unwell, please help me.
user
Sure, I am happy to help you. Can you please let me know your good name?
assistant
Thank you. I am Melissa Carter.
user
Sorry, there is no active reservation on your name in our records.
assistant
No problem, thank you for checking.
user
Thank you for opting us.
assistant