Hi.
user
Hello.
assistant
Frank Allen here.
user
How may I help you today?
assistant
I would like to change my reservation due to heavy snowfall in my region, can you help me?
user
Sure, I will be helping out.
assistant
Sure, I will wait for your response.
user
Sorry there are reservation found on your name.
assistant
Ok, no problem. Thank you for your help.
user
Thank you for choosing our service.
assistant