Hello.
user
Hello, how may I help you?
assistant
Due to my health problem I want to change my active reservation, can you please help me in that?
user
Sure, may I know your name?
assistant
Myself Gary Hill.
user
Please wait for a moment to check your details.
assistant
Ok, I will wait.
user
Sorry, no reservation found on your name.
assistant
Ok, that's not a problem.
user
Thank you for reaching us.
assistant
Thank you.
user