Hello.
user
Hello, how may I assist you today?
assistant
Please change my existing reservation owing to an emergency.
user
Sure, I will help you with that. May I know your good name?
assistant
My name is Richard Moore.
user
Ok, please wait for a couple of minutes.
assistant
Sure.
user
Thank you for waiting, there is no reservation found on your name.
assistant
Thanks.
user
Thank you for choosing us.
assistant