Hello. I am Janet White.
user
Hello, how can I assist you Mr. Janet White?
assistant
I already had a reservation for my holiday trip but, suddenly I need to attend a client meeting at head quarters. So I need to change my reservation.
user
Please wait a moment, I will check.
assistant
Sure.
user
Thank you for waiting. Sorry, there is no reservation been found on your name to change.
assistant
No problem, thank you for the information.
user
Thank you for choosing our agency.
assistant