Hello.
user
Hello.
assistant
My name is  Benjamin Smith.
user
How can I help you Smith?
assistant
I want to cancel my recent reservation, could you please help me out?
user
Sure, I'll help you in that. Please be on hold.
assistant
Fine, I will wait for your response.
user
Smith, there is no reservation found under your name to do cancellation.
assistant
That's ok, thank you for the information.
user
Thank you for choosing us.
assistant