Hi.
user
Hello, how may I assist you?
assistant
As my tournament got postponed, I want to change my existing reservation. Can you help me out?
user
Ok, I will be helping you with changing your reservation. Can you please provide me your name on which you have booked previous reservation?
assistant
Sure, my name is Raymond Allen.
user
Ok, please allow me to check with your previous booking.
assistant
Ok.
user
Raymond Allen, sorry to inform you there is no reservation found by your name.
assistant
That's ok, thank you.
user
Have a nice day.
assistant