Hi.
user
Hello. How can I assist you?
assistant
Owing to an emergency, I need to cancel my reservation. Can you please help me with that?
user
Sure, I can help you with that. May I know your good name please?
assistant
I am Lisa Perez.
user
Ok, please wait for a while.
assistant
Ok.
user
Lisa Perez, there is no reservation found under your name to do cancellation.
assistant
Ok, no issues. Thank you for your response.
user
Thank you for choosing us, have a nice day.
assistant