Hi.
user
hello, how can I serve you today?
assistant
As my semester holidays are postponed, I want to change my reservation.
user
Sure, may I know your good name please?
assistant
Could you help me in changing my reservation with the name of Katherine Hernandez?
user
Ok, please wait.
assistant
Sure.
user
Thank you for your time. Unfortunately there is no reservation found by your time.
assistant
No problem. Thank you for your information.
user
Thank you for choosing us and have a nice day.
assistant