Hello.
user
Hello, how may I assist you?
assistant
I want to cancel my reservation, can you help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
Patrick Hernandez here.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name.
assistant
Ok, thank you.
user
Thank you for choosing us.
assistant