Hello.
user
Hello, how may I aid you today?
assistant
Can you guide me in cancelling my recent reservation?
user
Sure, may I know your good name please?
assistant
I am Kathleen Roberts.
user
Please wait for a moment.
assistant
Sure.
user
Sorry Roberts, there is no reservation found as per your name in our database.
assistant
Its ok, thank you.
user
Thank you for reaching us with a query.
assistant