Hello.
user
Hello, how can I guide you today?
assistant
Jeffrey Collins this side, due to high alert is going on the city which I have planned to visit, can you help to cancel my ticket?
user
Sure Collins. Please hold on for a moment.
assistant
Ok, take your time.
user
Sorry Jeffrey, there is no reservation found by your name in our database.
assistant
Ok, no issues, I will check with my bank again regarding refund issue.
user
Thank you for approaching us, have a great day.
assistant
Thank you for helping me.
user
You are welcome.
assistant