Hello.
user
Hello, how can I aid you today?
assistant
Few minutes ago I was chatting with your agent to cancel my ticket but due to some problem chat is ended, I do not whether he cancel my ticket. Can you help me to cancel my ticket?
user
Sure, may I know your name please?
assistant
My name is Nicole Parker.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry, there was no reservation found with your name.
assistant
Ok, thank you for the details.
user
Thank you for opting us.
assistant