Hello.
user
Hello, what help can I do for you?
assistant
My name is Karen Smith. Due to bad weather, I want to cancel my reservation. Will you help me?
user
Please wait for a while, I will check the status and revert you.
assistant
Ok.
user
Sorry, there is no previous reservation found on your name to cancel.
assistant
It's fine. Thank you for your help.
user
Thank you for reaching us.
assistant
Welcome.
user