Hello.
user
Hello. How can I help you today?
assistant
I want to change my travelling dates in my previous ticket because the trip got postponed. Can you help me in altering my ticket details?
user
I am happy to help you, can you please tell me your name?
assistant
My name in the previous ticket is Nancy Hernandez. So please check with that.
user
Please wait, let me check your reservation status.
assistant
Sure, I will wait for your reply.
user
Nancy, I have not found any reservation by your name.
assistant
Oh! It's ok, thank you for checking.
user
Thank you for contacting us and have a nice day.
assistant
You are welcome.
user