Hello. I am Kimberly Collins.
user
 Hello, How exactly I can serve you the best today?
assistant
I want to cancel my recent reservation due to heavy rain fall. Can you please help me with that?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait a while.
assistant
Sure.
user
Thank you for waiting.
assistant
OK.
user
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Not an issue, thanks for your information.
user
Thank you for choosing us.
assistant