Hi.
user
Hello. How may I assist you today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Ok, let me know your name please?
assistant
Myself Charles Taylor.
user
Ok, please be on hold.
assistant
Sure.
user
Thank you for your patience. Sorry Charles, there is no reservation found under your name in our database.
assistant
No problem, thanks for checking.
user
Thank you for reaching us. Have a great day.
assistant