Hi.
user
Hello. How may I aid you?
assistant
Can you help me in cancelling my recent reservation, as my exam is postponed?
user
May I know your name please to proceed for booking?
assistant
I am Ruth Wilson.
user
Sorry, there is no reservation found in our database to make changes as per your preferences.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for choosing us.
assistant