Hello.
user
Hello. How may I assist you today?
assistant
I am Laura Young, I want to cancel my reservation as by schedule got cancelled.
user
Sure, I will help you. Please wait a moment to check your previous reservation.
assistant
Ok.
user
We regret that, there is no reservation with your name in our records.
assistant
It's ok, anyway thank you for the information.
user
Thank you for reaching us, have a great day.
assistant