Hello.
user
Hello, how may I help you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you please help me with that?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Sarah Evans.
user
We have found your reservation and we have successfully cancelled it.
assistant
Thank you for the help.
user
Thanks for reaching us.
assistant