Hello. How may I help you?
assistant
Hello. I am Nicholas Taylor. Owing to an emergency I want to cancel my recent reservation.Can you please help me out?
user
Sure, please hold on for a minute. I will be back with the details.
assistant
Ok.
user
Sorry Taylor, there is no reservation found on your name.
assistant
Ok, that's fine. Thank you for your time.
user
Thank you for approaching us.
assistant