Hi.
user
Hello, how may I be at your service today?
assistant
Please help me to cancel my recent reservation.
user
Sure, we will help you. May I know your name please?
assistant
Thank you, I am Stephen Parker.
user
Ok, please be on hold for some time.
assistant
Ok.
user
Thank you for waiting, sorry we could not find any reservation with your name.
assistant
No problem, thanks for your information.
user
Thank you for choosing us.
assistant