Hello.
user
Hello. How can I assist you today?
assistant
I am Raymond Wilson. Due to my health problem I want to change my reservation, can you please help me to change my reservation?
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Sure, take your own time.
user
Raymond, there is no reservation found under your name.
assistant
That's fine. Thank you for your service.
user
Thank you for contacting us.
assistant