Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my existing reservation as I broke my leg and can not make it to the trip. Can you please help?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please help me with your name your name to check your details.
assistant
My name is Kimberly walker.
user
Ok, please wait a moment.
assistant
Sure.
user
We are sorry to inform you that, there is no reservation found with your name.
assistant
No problem, my mother may have cancelled it. Thank you anyway.
user
Thank you for contacting us.
assistant