Hi, I'm Emily Thomas.
user
Hello Emily, how can I guide you today?
assistant
Due to health issues, I'm unable to catch the flight. Can you please change my reservation to some other dates?
user
Sure, please give me a minute.
assistant
Sure.
user
Sorry Emily, there is no reservation found by your name in our database.
assistant
That's ok, may be I have done a wrong booking. Thank you anyways.
user
Thank you for reaching us, have a nice day.
assistant