Hello.
user
Hello. How can I know you today?
assistant
I want to change my existing reservation due to some issues, can you please help me with that?
user
Ok, please can I know your name to book a ticket?
assistant
Sure, I am Rachel Lewis.
user
Ok, wait a moment I will check.
assistant
Ok.
user
Sorry, there is no reservation been found on your name to amend.
assistant
Ok, not an issue. Thank you for your information.
user
Ok, thank you for choosing our agency.
assistant