Hello.
user
Hello, how can I help you today?
assistant
I want to change my existing reservation due to sudden demise of my grand father. Can you please help me with this?
user
Sure, may I know your name?
assistant
Sure, William Perez.
user
Please wait a moment.
assistant
Ok.
user
Sorry to say, no reservation found with your name.
assistant
Ok, not an issue.
user
Thanks for reaching us.
assistant
Thank you for checking.
user