Hello.
user
Hello.
assistant
Is this flight ticket booking agency?
user
Yes, you are right place. How may I assist you today?
assistant
I want to change my previous reservation, because my business meeting was postpone due to some problems, can you help me?
user
Sure, we are here to help you.
assistant
Thanks.
user
Could you please provide your name to check your previous reservation status?
assistant
Sure, my name is Matthew Parker.
user
Ok Parker, please be on hold.
assistant
Ok.
user
We regret that, there is no reservation found under your name in our records.
assistant
It's ok, no problem.
user
Would you like to ask us anything else?
assistant
No thanks, thank you for your information.
user
Ok, thank you for using our services, have a great day.
assistant
Welcome.
user