Hello. I am James Lee.
user
Hello, how may I serve you?
assistant
I need your assistance in cancelling my reservation as my plan to go for a music festival got cancelled.
user
Sure, I can help you with that.
assistant
Thank you.
user
Let me check the status and revert you.
assistant
OK.
user
Thanks for waiting, there is no reservation found by the name you mentioned.
assistant
It's ok, no problem. Thank you for the information.
user
Thank you for reaching us.
assistant