Hi.
user
Hello, how can I aid you for today?
assistant
Owing to an emergency, I want to change my reservation. Can you help me with that?
user
I am happy to help you about that. Can you please let me know your name for checking the reservation status?
assistant
Thank you. Sure, Sarah Lopez here.
user
Please be on hold to check accordingly in our booking list.
assistant
Sure.
user
Sorry Sarah Lopez, there is no active reservation under your name to change the reservation.
assistant
Ok, no issues. Thank you.
user
You are welcome, thank you for reaching us.
assistant