Hello.
user
Hello. How may I help you out?
assistant
I got a call from my parents that one of my relative is admitted in the hospital, so I need to change my travel dates to go to my hometown. Can you please help me in changing the details?
user
Sure, I will help you in changing the ticket.
assistant
Thank you.
user
Sorry, there are no reservations found in our database. Please mention your name please. I will recheck the status.
assistant
Yes, I am Cynthia Edwards.
user
There are no reservations found under your name.
assistant
Ok, not a problem. Thank you for your valuable information.
user
Thank you for reaching us.
assistant