Hi.
user
Hello. How may I help you?
assistant
I got some urgent work at my place so I have decided to cancel my reservation, can you please help me?
user
Sure, May I know your name to cancel your reservation?
assistant
Sure, my name is Helen Jones.
user
Please hold on for a while, let me check your reservation status in our website.
assistant
Sure.
user
Sorry, no reservation is found by your name.
assistant
Not an issue, anyway thank you for checking.
user
Thank you for contacting us.
assistant