Hello.
user
Hello. How may I help you?
assistant
I need to change my latest reservation, can you please help me?
user
Sure, may I know your name?
assistant
Myself Rebecca Williams.
user
Ok, please wait a minute.
assistant
Sure.
user
Sorry, there is no active reservation found under your name in our records.
assistant
That's ok, thank you for searching my details.
user
Most welcome.
assistant