Hello.
user
Hello, how may I assist you?
assistant
Actually my exam is postponed so that I want to cancel my existing reservation, can you help me?
user
Ok, may I know your name please?
assistant
Yes, I am Brenda Clark.
user
Sorry Brenda, unfortunately there is no reservation found under your name in our database.
assistant
Ok, thank you for your help.
user
Thank you for choosing our service, have a good day.
assistant