Hi. I am Mark Edwards.
user
Hello, how may I assist you?
assistant
Owing to emergency business meeting at my place, I need to cancel my reservation. Can you please help me in cancellation?
user
Sure, please wait a moment, I will check and get back to you.
assistant
Ok.
user
There is no reservation on your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you so much for choosing us.
assistant