Hello.
user
Hello, could you please tell us for what help you approached us?
assistant
I want to change my existing reservation, can you please help me with that?
user
Ok, could I have your name please?
assistant
My name is Stephanie Carter.
user
Ok, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to make changes further.
assistant
No problem, thank you.
user
You are welcome, have a great day.
assistant