Hello.
user
Hello, how can I best assist you now?
assistant
I am planning to change an existing reservation, due to health issue. Can you please help me out?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
Sure, my name is Elizabeth Phillips.
user
Ok, please wait for a while.
assistant
Sure.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
That's fine, thank you for your service.
user
Thanks for approaching us, wish you a nice day.
assistant