Hello, I am Frank Moore.
user
Hello, how can I assist you?
assistant
As my schedule of Phoenix Hot Air Balloon Ride got cancelled. Can you please help me out in cancelling my recent reservation?
user
Sure, Please give me a minute.
assistant
OK.
user
Thanks for waiting, there is no reservation found with your name.
assistant
OK, no problem. Thank you for the response.
user
Have a good day.
assistant