Hello.
user
Hello.
assistant
Susan Smith here.
user
Is there any help that you need from my side?
assistant
I want to cancel my ticket as I am sick.
user
Sure, we are here to help you. Please be on hold for a moment to check your previous reservation.
assistant
Sure.
user
Thank you for waiting, I regret to inform you that there is no reservation found based on your name to help you in cancellation process.
assistant
No problem, thank you for the information.
user
You are most welcome and have a nice day.
assistant