Hello.
user
Hello, how may I assist you today?
assistant
I want to change my existing reservation due to my board exams. Can you help me for that one/.
user
Sure, I am here to help you. May I know your name please?
assistant
Sure, my name is Nicolas Edwards.
user
Please wait for a while.
assistant
Sure.
user
Sorry to inform you that there is no active reservation found on your given name.
assistant
No issues, thank you for the information.
user
Thanks for contacting us.
assistant