Hello.
user
Hello, how can I assist you?
assistant
I want to cancel my reservation due to some emergency work at Office, so please help me.
user
Sure, I am here to help you. May I know your name?
assistant
Sure, I am Lisa Jones.
user
Ok, please wait for a while.
assistant
Sure.
user
Thank you for your time, No reservation was found on your given name.
assistant
No issues, thank you.
user
Thank you for reaching us.
assistant