Hi.
user
Hello. How may I help you?
assistant
Unfortunately, I would like to cancel my recently done reservation due to some health issues, can you please help me in this?
user
Sure, I will help you in cancelling the ticket.
assistant
Thank you.
user
Please wait a moment.
assistant
Sure, take your own time.
user
Sorry, there are no reservations found on this name. May I know your name please?
assistant
Sure, my name is Richard Lee. Ok, no problem.
user
Thank you for choosing our services.
assistant