Hi.
user
Hello, how may I aid you today?
assistant
 As my plan to watch a movie at orpheum theater got postponed, can you help me with changing my reservation please?
user
Sure, may I know your name to check the reservation?
assistant
My name is Edward Thomas.
user
Please wait a moment.
assistant
Ok.
user
Sorry to inform, we didn't find your reservation in our database.
assistant
That's ok. Thank you.
user
Thank you for choosing us.
assistant