Hello.
user
Hello, how may I aid you?
assistant
I am Frank Edwards. I need to change my existing reservation as my exams got postponed some technical issues, Can you please help me with that?
user
Sure, let me check the reservation list and get back to you.
assistant
Sure.
user
We are sorry to inform you that, there is no reservation found with your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for consulting us.
assistant