Hello.
user
Hello. How can I assist you today?
assistant
I need your help in changing my recent reservation as my planned trip has been postponed to some other dates, can you please help me in that?
user
Sure, may I know your name to check for the previous reservation?
assistant
Sure, my name is James Hall.
user
Please allow me moment.
assistant
Sure, I'll be online.
user
James, there is no reservation found under your name.
assistant
That's ok, thank you for giving the information.
user
Thank you for reaching us, have a great day.
assistant