Hello.
user
Hello.
assistant
I am Steven Hall.
user
How can I assist you today?
assistant
I am planning to change an existing reservation, due to some urgent work. Can you please change my reservation?
user
Sure, please allow me a moment while I check for the previous reservation.
assistant
Sure, take your own time.
user
Steven, there is no reservation found under your name.
assistant
That's fine. Thank you for your service.
user
You are welcome. Thank you for contacting us.
assistant