Hello.
user
Hello, how may I assist you for the day?
assistant
I want to change my existing reservation owing to an emergency.
user
Sure, I will help you with this. May I know your name please?
assistant
I am Mark Phillips.
user
Please hold for a moment, let me check your previous reservation status.
assistant
Ok.
user
There is no active reservation found with your name in our reservation list to change it.
assistant
Thanks.
user
Thank you for contacting us, have a great day.
assistant