Hello.
user
Hello, how may I assist you today?
assistant
I need to cancel my previous flight ticket booking due to an emergency, so can you please cancel my flight ticket booking?
user
Sure, may I know your name for the cancellation process.
assistant
Thank you and my name is Christopher Wilson.
user
Sorry, as per your concern I can not cancel your reservation, as your reservation is not found as per our records.
assistant
Not a problem with that one, thank you for checking and providing the information.
user
Welcome, thank you for reaching us.
assistant