Hello,.
user
Hello, how may I help you?
assistant
I want to change my existing reservation due to postpone of my document verification. Can you help me with this?
user
Sure, please provide your name to change the reservation?
assistant
Myself Sarah Lee.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
It's ok, thank you.
user
Thank you for availing us.
assistant