Hello.
user
Hello, how may I help you?
assistant
As my business trip is cancelled I want to cancel my reservation.
user
Sure, I will help you. Can you please tell me your good name for checking the existing reservation?
assistant
Edward Adams here.
user
Ok, please wait a moment.
assistant
Sure.
user
I am sorry to inform you Adams, there is no reservation with your name.
assistant
No problem.
user
Thank you for approaching us.
assistant
Thank you for helping me.
user