Hi.
user
Hello, how can I help you?
assistant
Can you please help me to cancel my reservation as I cannot board my flight due to family problem?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name?
assistant
I am Gary Lewis.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thank you for waiting, There was no reservation found on your given name.
assistant
That's ok, thank you for your help.
user
Thank you for choosing us.
assistant