Hello.
user
Hello, how may I help you today?
assistant
I want to change my existing reservation due to postpone of my event. Could you please help me?
user
Sure, may I know your good name?
assistant
I am Sharon Anderson.
user
Ok, please wait for a minute.
assistant
Sure.
user
Thank you for waiting, there is no active reservation found on your name.
assistant
No worries, thank you for the information.
user
Thank you for reaching us.
assistant