Hello.
user
Hello, how may I aid you today?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, I am here to help you out. Please provide me your name to proceed further.
assistant
My reservation was done under the name Samantha Allen.
user
Please allow me a moment.
assistant
Sure, take your time.
user
Sorry Samantha Allen, there is no active reservation on your name in our database.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Samantha Allen, thank you for reaching us.
assistant