Hello.
user
Hello, how may I aid you at this moment?
assistant
I am Scott Robinson. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
I am happy to help you about your flight ticket cancellation Scott.
assistant
Sure, take your time.
user
Sorry to say this Scott, there are no active reservations under your name to cancel.
assistant
That's ok, thank you for your information.
user
Most welcome, thank you for choosing our service.
assistant