Hello.
user
Hello, how can I assist you for today?
assistant
I got a call from my parents that one of my relative is admitted in the hospital, so I need to change my travel dates to go to my hometown. Can you please help me in changing the details?
user
I am here to help you in changing your reservation.
assistant
Thank you.
user
To check the reservation status with your name please let me know your name.
assistant
Yes, I am Benjamin Walker.
user
Please be on hold to check it.
assistant
Sure.
user
Sorry to say this Walker, there are no active reservations with your name to change the reservation.
assistant
That's fine, no problem. Thank you for your information.
user
You are welcome, thank you for reaching out here. Hope you have a nice day ahead.
assistant