Hello.
user
Hello.
assistant
I am Eric Garcia.
user
How may I assist you today?
assistant
We planned to enjoy at Botanical Garden but due to heavy rain we shifted to  other dates. Could you please help me in changing my previous reservation?
user
Sure, we are happy to help you.
assistant
Thank you.
user
Please be hold let me check the reservation list and get back to you with the status.
assistant
Sure.
user
Thank you for your time. Sorry, there is no active reservation found in your given name.
assistant
No problem, thank you for your information.
user
Thank you for opting us. Have a great day.
assistant