Hi.
user
Hello, how can I help you today?
assistant
Owing to an emergency, I want to change my reservation. Can you please help me with this?
user
Sure, can you please mention your name to check your reservation details in our database?
assistant
I am Virginia Allen.
user
Thank you. Please wait for a while, let me check your reservation status.
assistant
Ok.
user
Sorry, I did not find any reservation by your name in our database.
assistant
Ok, no problem. Thank you.
user
Thanks for reaching us.
assistant