Hello, I am Jeffrey Lopez.
user
Hello, how may I serve you for the day?
assistant
Due to bad weather, I want to cancel my reservation. Can you please help me with it?
user
Sure, we are here to help you. Please be on hold.
assistant
Ok.
user
Sorry we did not find any reservation on your name.
assistant
Ok, not an issue. Thank you.
user
Thank you for choosing us.
assistant