Hi.
user
Hello, how may I aid you?
assistant
I am Justin Hall. Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I am here to help you. Please give me a moment to check your reservation status.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our records.
assistant
No problem, thanks for checking.
user
Thank you for approaching us.
assistant