Hello.
user
Hello. How can I assist you?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, we are glad to help you. May I know your good name to proceed further?
assistant
I am Debra Hall.
user
Sorry, we did not find any active reservation on your name in our records.
assistant
No problem, thank you for the information.
user
Thank you for availing us.
assistant