Hello.
user
Hello, how can I be your assistance today?
assistant
Owing to an urgency, I would like to cancel my recent reservation to Dallas. Can you please help me with this?
user
Sure, we are gleeful to help you out. May I know your name please?
assistant
My previous reservation has done with my name Andrew Thompson.
user
Thanks for your name, please be on hold.
assistant
Sure.
user
Thanks for being on hold, we did not find any reservation in our database on your name.
assistant
Ok, not an issue. May be something went wrong while booking my ticket.
user
Thanks for availing us, we hope to serve you again.
assistant
Thank you for providing information.
user