Hi. I am Amy Nelson.
user
Hello, how may I assist you now?
assistant
Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me in my cancellation?
user
Sure, I will help you to with that.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure, take your time.
user
Thank you for waiting, sorry there is no reservation found on your name.
assistant
Not an issue, thank you for your kind information.
user
Thank you for reaching us.
assistant