Hi.
user
Hello, how may I aid you?
assistant
Can you cancel my recent reservation?
user
Sure, may I know your name?
assistant
Sure, I am Thomas Young.
user
Please hold on for a while.
assistant
Ok, take your time.
user
Sorry Thomas Young, no reservation is available by your name.
assistant
It's ok, thanks for checking.
user
Thank you for reaching us.
assistant