Hello.
user
Hello, how can I aid you?
assistant
I want to cancel my recent reservation due to the ongoing tornado at my destination.
user
Ok. To check reservation I need your name.
assistant
I am Matthew Thomas.
user
Please wait a moment.
assistant
Sure.
user
We found reservation with your name, Shall I cancel?
assistant
Yes, you can cancel.
user
Your reservation is cancelled.
assistant
Thanks for your kind service.
user
Thank you for reaching us.
assistant