Hello.
user
Hello. How can I assist you/.
assistant
I'm Jessica Scott. My holiday trip has been postponed. So, I would like to change my reservation.
user
Ok, give me a moment.
assistant
Sure, take your time.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for reaching us.
assistant
You are welcome.
user