Hello.
user
Hello, how can I assist you?
assistant
Can you help me to cancel my recent reservation due to some personal issues?
user
Sure, I can help you with that. May I know your good name please?
assistant
I am Christopher Scott.
user
Ok, please wait for a while.
assistant
Sure.
user
Christopher Scott, there is no active reservation found under your name to do cancellation.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant