Hello.
user
Hi, how may I help you.
assistant
I'm Karen Garcia. I accidentally booked a ticket on wrong dates, would you help me in changing the reservation?
user
Sure Gracia, I can help you in that case. Can you please wait a moment to check it?
assistant
Yes, of-course.
user
Thank you being on hold, Sorry, as per the mentioned name there is no reservation found for the user.
assistant
That's OK, thank you for your information.
user
OK, thank you for reaching us Gracia.
assistant