Hi.
user
Hello, how may I assist you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I am happy to help you. Can you please let me know your good name?
assistant
I am Jacob Baker.
user
Sorry, there is no active reservation on your name in our records.
assistant
No problem, thanks for checking.
user
Thank you for choosing us.
assistant