Hi.
user
Hello, can you please tell me how can I serve you?
assistant
I'm Jack Scott.
user
Ok.
assistant
I want to change my current reservation because my childhood friend met with an accident.
user
Oh! So sad. Please wait for a while. Sorry Scott, no reservation found with your name in my list.
assistant
That's fine, no problem. Thank you for your help.
user
Thank you for reaching us.
assistant