Hello.
user
Hello, How can I serve you?
assistant
I would like to cancel my reservation due to sudden health issue, can you please help me out with that?
user
Sure, May I know your name?
assistant
Thank you for accepting my request, I had reserved it on the name of Steven Hill.
user
Please wait a minute.
assistant
Sure, take your time.
user
Sorry, No reservation found on your name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you for opting us.
assistant