Hi.
user
Hello, how can I guide you for today?
assistant
Can you please help me to change my existing reservation?
user
I will help you with that.
assistant
Thank you for your response.
user
May I know your name?
assistant
I am Melissa Edwards.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
It's ok, thank you.
user
Thank you for contacting us, have a nice day.
assistant