Hello.
user
Hello, how may I help you?
assistant
I want to cancel my reservation, so please help me in the cancellation.
user
Sure, I am happy to help you. May I know your good name?
assistant
Myself Carolyn Hill.
user
Sorry, there is no active reservation on your name in our records.
assistant
Not an issue. Thank you.
user
Thank you for contacting us.
assistant