Hello.
user
Hello, Please let me know, how can I best help you?
assistant
 I am Emily Nelson want to cancel my reservation owing an emergency. Can you please help me in cancelling?
user
Sure, I can help you in that cancellation. Please wait for a while.
assistant
Ok.
user
Unfortunately, there is no active reservation found on your name to cancel it.
assistant
Ok, no issues. Thank you for your response.
user
Thanks for approaching us, wish you a nice day.
assistant