Hello.
user
Hello.
assistant
I'm Eric Young.
user
How may I help you?
assistant
My holiday trip has been cancelled. So, I would like to cancel my reservation. Can you please help me with that?
user
Sorry, there is no reservation found basing on your details.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for reaching us.
assistant
You are welcome.
user