Hello. I am Michael Davis.
user
Hello. How can I assist you?
assistant
I want to change my existing reservation, can you please help me with this?
user
OK, I will help with that amendment as I need some time to check the reservation records. Please wait a moment.
assistant
Sure, take your time.
user
Thank you for waiting, there is no reservation been found on your name to change. Thank you for connecting with our agency.
assistant
Ok, no problem. Thank you for your time.
user
 Thank you for choosing our agency.
assistant