Hello.
user
Hello. How may I aid you?
assistant
Me and my friends have planned to go for a trip at San Francisco, but due to heavy rains there, we have changed our plan to other dates. Can you please help me to change?
user
Sure, I will help you out with that. Please let know your name to check your reservation status.
assistant
Sure, my name is Dorothy Smith.
user
Ok, please be on hold.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our records.
assistant
Not a problem, thank you.
user
Thank you for reaching us.
assistant