Hello.
user
Hello. How may I aid you?
assistant
I have to cancel my flight ticket booking due to cancel of sports match, can you please help in that cancellation process?
user
Sure, I am here to help you out with that.
assistant
Thank you for considering my request.
user
May I know your name to check your reservation status?
assistant
Sure, my name is Lisa Allen.
user
Sorry, there is no reservation found on your name in our records.
assistant
Ok, that's fine. Thank you for your immediate response.
user
Thank you for reaching us.
assistant
Welcome.
user