Hi.
user
Hello, how may I support you for the day?
assistant
Owing to an emergency, my planned trip to Houston Sky diving has been cancelled. So I had a request to you to cancel my existing reservation?
user
Sure, to proceed with cancellation we need your good name?
assistant
Sure, I had a reservation with name Timothy Lopez.
user
Thank you for providing your name. We found a reservation on your name, shall I proceed with cancelling?
assistant
Yes, you can.
user
Your ticket has been cancelled. The money will be send to your account as soon as possible.
assistant
Thanks for your kind service.
user
Thank you for making us to cancel your reservation.
assistant