Hello.
user
Hello. How can I assist you now?
assistant
 I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
user
Sure, can I have your  name please to check your  reservation status?
assistant
Ryan Lopez here.
user
Ok, please wait a  moment.
assistant
Sure.
user
Sorry Ryan Lopez, no reservation has  found under your name to cancel.
assistant
No problem, Thanks for the information.
user
Thank you for choosing us.
assistant