Hello.
user
Hello. How may I assist you today?
assistant
Is this Woodlake Travel agency?
user
Yes, it is. Welcome to our travel agency.
assistant
Last week, I have booked a ticket through your agency to New York with Spirit airlines, but I got to know that the service of the Spirit airlines is not good. So, I want to cancel my reservation.
user
Ok fine. To cancel that reservation, we need your name?
assistant
My name is Jeffrey Wright.
user
There is no previous reservation done on your name, so, there is no ticket found to cancel it.                                                                                                                                                                      There is no previous reservation done on your name, so, there is no ticket found to cancel it.
assistant
It's ok, thanks for your information.
user
It's my pleasure.
assistant