Hello.
user
Hello. How may I be of your help?
assistant
Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?
user
Sure, I'll try to cancel your ticket.
assistant
Thank you.
user
Can I have your name to check the reservation list?
assistant
Sure, I am James Adams.
user
Ok, please wait a minute I will get back to you with the present status.
assistant
Ok.
user
Thank you for waiting, I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for approaching us.
assistant