Hello.
user
Hello, how may I support you?
assistant
I want to cancel my reservation, due to the heavy rainfall from a couple of days.
user
Sure, let me check the status and revert you. May I know your name?
assistant
My name is Justin Garcia.
user
Ok, please wait.
assistant
Sure.
user
We could not find any reservation on your name.
assistant
That's ok.
user
Thank you for opting us.
assistant
Thanks for your kind information.
user