Hello.
user
Hello. How can I assist you today?
assistant
Sharon Johnson here. Can you please help me with cancellation of my previous booking as my trip has cancelled?
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Ok, I will be waiting for your response.
user
Sharon Johnson, there is no reservation found under your name.
assistant
Oh! That's very disappointing to know. Anyways, thank you for checking.
user
You are welcome. Thank you for contacting us.
assistant
You are most welcome.
user