Hello.
user
Hello, how may I assist you today?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, we are here to help you with cancellation.
assistant
Thank you.
user
To check your previous reservation, may I know your name?
assistant
Sure, myself Emily White.
user
Thanks for providing your name, please standby.
assistant
It's ok, I will wait for your response.
user
Thanks for your time, we found a reservation on your name and it is successfully cancelled.
assistant
Thank you for your help.
user
Thank you for approaching our service.
assistant