Hello.
user
Hello.
assistant
Myself Sarah Collins.
user
How shall I help you?
assistant
Can you please help me with cancelling my reservation due to my planned event got cancelled?
user
Sure, I am happy to help you in that one.
assistant
Thank you.
user
Please give me some time to check it.
assistant
Sure, take your time to check.
user
I am unable to find your previous reservation under the name which you have provided to cancel it.
assistant
Oh! It may not be booked properly due to server issue while booking. Anyway, thank you for your time.
user
You are most welcome and thank you for approaching us.
assistant