Hi,.
user
Hello. How may I oblige you today?
assistant
I want to change my existing reservation due to some health problem.
user
Sure.
assistant
Thank you.
user
May I know your good name please?
assistant
Sharon Brown here.
user
OK, please wait.
assistant
Sure.
user
Thanks for waiting. Sorry, there is no reservation found on your name.
assistant
Ok, no issues.
user
Thank you for reaching us.
assistant