Hello.
user
Hello, how best I can support you today?
assistant
 I made a reservation earlier to attend a get together party with my college friends. Due to some issues in college it  got postponed. Can you please help me?
user
Sure, I am glad to help you.
assistant
Thank you.
user
Are you looking for changing or cancellation?
assistant
I am looking to change my reservation.
user
To proceed further, we need your name.
assistant
My name is Nancy Baker.
user
Thanks for your name, please wait.
assistant
Sure.
user
Thank you for waiting, I have checked in reservation list but we did not find any reservation on your name.
assistant
It's ok, thank you for your help.
user
Thank you for choosing us.
assistant