Hello.
user
Hello, what sort of help are you seeking from us?
assistant
Please change my existing reservation due to some health issues?
user
Sure, I am here to help you. On whose name, you have made the reservation earlier?
assistant
Sure, I am Edward White.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry to say that, no reservation was found on your name to change.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant