Hello, Jessica White here.
user
Hello. How may I help you?
assistant
I want to cancel my previous reservation due to terrorist attacks in Syria, can you help me?
user
Please wait for a moment.
assistant
Ok, please check with my existing reservation, I will be waiting for your response.
user
Sorry, there is no reservation found basis on your details.
assistant
Oh! That's sad to know, thank you for checking with my booking anyways.
user
Thank you for reaching us.
assistant