Hello. I am Thomas Carter.
user
Hello, how can I assist you today?
assistant
I would like to change my existing reservation, due to heavy rainfall my badminton has been postponed. Could you please help me?
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok, no issues at all. Thank you for your information.
user
Thank you for opting us.
assistant