Hi.
user
Hello, how may I help you?
assistant
I made a reservation earlier this week to give a seminar, but my seminar has been postponed. Can you please help me in changing my reservation?
user
Sure, may I know your name please?
assistant
Jeffery Rodriguez.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry, there is no active reservation found with your name in our records.
assistant
No issue. Thank you.
user
Most welcome.
assistant