Hello,.
user
Hello, how can I assist you?
assistant
I am Patricia King. I just want to cancel my recent reservation, due to sudden demise of my Grand Father.
user
Sure, please wait a moment.
assistant
Ok.
user
We found a reservation in your name. Shall I proceed to cancellation?
assistant
Ok,  proceed with cancellation.
user
Your reservation has been cancelled successfully.
assistant
Thank you for cancelling my ticket.
user
Thank you.
assistant