Hello.
user
Hello. Could you please let me know how may I assist you?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please  help me with that.
user
Sure, I will definitely assist you with the ticket cancellation process. Can I have your respective name to proceed further?
assistant
Thank you. Please check  my reservation with my name Eric Robinson.
user
I am sorry for the inconvenience, there is no active reservation under your name to cancel the ticket.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
You are most welcome. Thank you for approaching us.
assistant