Hi.
user
Hello. How may I assist you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
user
Yes, please I will help you with the cancel of flight ticket booking. May I know your name please?
assistant
Sure, my name is Frank Hall.
user
I have searched online but I could not find your flight reservation to cancel it.
assistant
That's ok, thank you.
user
Thank you.
assistant