Hi.
user
Hello. How can I aid you today?
assistant
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
Let me know your name to proceed.
assistant
Richard Jackson.
user
Ok, please wait for a while to check your reservation status.
assistant
Sure.
user
Sorry, we have not found any reservation on your name in our database.
assistant
Ok, no problem. Thanks for your information.
user
Thanks for choosing us.
assistant