Hello,.
user
Hello, how may I be of your service?
assistant
I am Steven Davis. I have an issue with my existing reservation, so I would like to change it.
user
OK, we are here to help you. Please stand by. I will check the status and revert you.
assistant
Sure, I will.
user
Thanks for your time. Unfortunately we did not find any reservations matching your name.
assistant
OK, no issues. Thanks for your response.
user
Thank you for reaching us.
assistant