Hello.
user
Hello, how can I help you today?
assistant
Actually my Hockey competition is postponed, so I want to change my existing reservation. Can you help me?
user
Sure, may I know your good name?
assistant
Ok, I am Catherine Adams.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok, not a problem. Thank you for your help.
user
Thank you for reaching us.
assistant