Hello.
user
Hello, how may I assist you today?
assistant
Due to sudden change in the event location, I would like to change my reservation to new location. Can you help me?
user
Sure, I am here to help you to change that reservation. But, I need your name to check that reservation details?
assistant
My name is Jack Turner.
user
Sorry, I cannot find any reservation in our database with Jack Turner.
assistant
That's fine, thank you for the information.
user
It's my pleasure.
assistant