Hi.
user
Hello, how may I assist you?
assistant
I want to cancel my reservation, due to the heavy rainfall from a couple of days. Can you help me with the cancellation?
user
Sure, may I know your name to cancel your reservation?
assistant
Sure, I am Emily Phillips.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Ok, thanks for the information.
user
Thank you for opting us.
assistant