Hi.
user
Hello. How can I assist you?
assistant
I want to cancel my recent reservation due to my health issue, can you help me out?
user
Sure. May I know your name?
assistant
My name is Helen Adams.
user
Please, wait a moment.
assistant
Sure.
user
Thank you for waiting, there is no reservation found on your name to cancel.
assistant
Ok, No issues, thanks for the information.
user
Thank you for approaching us.
assistant