Hello.
user
Hello. How may I assist you today?
assistant
I want to change my existing reservation. Could you help me?
user
Sure, can I have your name to check with the previous reservation?
assistant
Cynthia Scott.
user
Please wait a moment.
assistant
Ok.
user
Sorry, no active reservations on your name to change.
assistant
That's ok, no problem. Thank you.
user
Thank you for reaching our service.
assistant