Hi.
user
Hello. What assistance do you need from our flight agency?
assistant
I need to change my current reservation due to urgent meeting, can you help me with that?
user
Yes, I can help you to do changes in your reservation. Can I know your full name please?
assistant
I am Anthony Scott.
user
Ok, I will check the ticket status and get back with the ticket details.
assistant
Ok.
user
I regret to tell you that, there is no active ticket with this name Anthony Scott to change the details.
assistant
That's ok, no issues. Thank you for your service.
user
You are most welcome.  Thank you for consulting our flight agency.
assistant