Hello.
user
Hello, how may I be at your service today?
assistant
Owning to an emergency I want to change my existing reservation. Can you please help me with this?
user
May I know your name please to check the status of your reservation?
assistant
I am Rachel Clark.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
Ok, not an issue. Thank you for checking.
user
Thank you for reaching us.
assistant