Hi.
user
Hello, how can I guide you for today?
assistant
Owing to an emergency, My sky diving has been cancelled. Can you help me to cancel my reservation?
user
I will help you with that.
assistant
Thank you.
user
May I know your name?
assistant
Please check the reservation on the name of Joseph Perez.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, thanks for the information.
user
Thank you for contacting us, have a nice day.
assistant