Hello.
user
Hello, how may I support you today?
assistant
I am Brenda Lewis. Due to sudden postpone of my Exams I want to change my reservation. Can you please help me to change my reservation?
user
Sure. Please wait for a moment.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, thank you for informing me.
user
Thank you for communicating with us.
assistant