Hello.
user
Hello. How can I assist you at this moment?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, I will assist you with that. May I know your name for further process?
assistant
My reservation was done under the name Melissa Taylor.
user
Ok, please wait a moment, I will check your previous reservation status.
assistant
Sure, take your time.
user
There is no previous reservation available under your name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant