Hello.
user
Hello. How may I help you out?
assistant
William Walker here. I want to cancel my reservation due to bad weather condition at my destination location, can you please help me out with that?
user
Sure, I will help you in cancelling the reservation.
assistant
Thank you.
user
Please wait a moment to check your reservation status.
assistant
Sure, I will wait for your response.
user
Sorry William Walker, no reservation  has found under your name to cancel.
assistant
That's ok, no problem. Anyway thank you for the information.
user
Thank you for choosing us, have a good day.
assistant