Hello.
user
Hello. How may I assist you?
assistant
I want to change my existing reservation due to heavy rainfall, can you please help me with that?
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name please?
assistant
My name is George Brown.
user
Wait a moment please.
assistant
Sure.
user
George Brown, we haven't found any reservation under your name in our database.
assistant
Not an issue, thank you.
user
Thank you for choosing us.
assistant