Hello.
user
Hello, how can I assist you?
assistant
Owing to an emergency I want to change my existing reservation. Can you please help me with this?
user
Sure, may I know your name please.
assistant
I am Laura Young.
user
Ok Laura, please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation found with your given name.
assistant
Ok, Thank you for providing information.
user
Thank you for choosing us.
assistant