Hello.
user
Hello. How may I help you?
assistant
I just want to cancel my recent reservation, due to bad weather conditions. Can you please help me with cancellation?
user
Sure, we are here to help you. May I know your name please?
assistant
Thanks for accepting my request, my name is Alexander Hill.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, thanks for your service.
user
Thanks for contacting us.
assistant