Hello.
user
Hello. How can I help you now?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
user
May I know your name to check with your previous booking?
assistant
My name is Jacob Hill.
user
Please be on hold for a while.
assistant
Ok, take your time.
user
Jacob Hill, thank you for waiting.
assistant
My pleasure.
user
Sorry to inform you, there is no reservation under your name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching our assistance.
assistant