Hi.
user
Hello, how can I serve you now? May I know your good name please?
assistant
Owing to an emergency, I need your help in changing an existing reservation. I am Scott Jackson.
user
Sure, please wait for a while. Thank you for your time.
assistant
Ok.
user
We are apologize to inform you that, we did not found any reservation against your name.
assistant
Ok, Thanks for the information.
user
Thank you for choosing us. Have a nice day.
assistant