Hello. I am Steven Collins.
user
Hello, how can I assist you for the day?
assistant
Usually I prefer a direct flight, but unfortunately my friend has already reserved my ticket with a connecting flight. So, I want to change it. Can you please help me in that?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
Sorry, we could not found any reservation with your name.
assistant
That's ok, not a problem. Thanks for your information.
user
Thank you for reaching us.
assistant