Hello.
user
Hello.
assistant
My name is Eric Lewis.
user
How may I assist you at this moment?
assistant
I want to change my existing reservation, can you please help?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please give me a moment to check your previous reservation status.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our records.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant