Hello.
user
Hello, how may I help you?
assistant
Meeting a family friend got postponed, will you help me to change my existing reservation?
user
Sure, can I know your name?
assistant
Sure, my name is Sandra Clark.
user
Ok, please hold on.
assistant
Sure.
user
Sorry, no reservation found on given name.
assistant
Ok, thank you for your information.
user
Thank you for reaching us.
assistant