Hi.
user
Hello, what can I do for you today?
assistant
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.
user
Sure, please share your name to check further for your reservation.
assistant
Shirley Clark is my name.
user
 Sorry, no reservation found on your given name in our database to cancel it.
assistant
That's ok, thank you.
user
Thank you for contacting us.
assistant