Hi.
user
Hello. How can I aid you?
assistant
Can you cancel my flight ticket reservation? As I have postponed my business trip to New York.
user
Sure, We are here to help you.
assistant
Ok.
user
May I know your name?
assistant
I am Amy Thomas.
user
Please wait a while.
assistant
Sure.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
Not a problem. Thank you.
user
Thank you for reaching us.
assistant