Hello.
user
Hello, how may I help you?
assistant
I am Rebecca King. I am an emergency. Please change my existing reservation that has been booked earlier this week.
user
Sure Rebecca, please hold on for a moment.
assistant
Ok, please make it fast.
user
Sorry, I was unable to find your reservation in our portal.
assistant
How is it possible when I had already reserved a ticket?
user
You are right but please check if someone had already changed your reservation. That could be the reason why it is not showing in our portal.
assistant
Ok, I will check and get back to you.
user
Sure Rebecca, please feel comfortable to get back to us.
assistant
Thank you.
user
Thank you and have a good day.
assistant