Hello.
user
Hello, how can I help you for the day?
assistant
I am Anthony Turner. Owing to an emergency, I want to change an existing reservation. So please help me in changing the reservation.
user
Sure, I am here to help you. Please wait for a moment.
assistant
Sure.
user
Sorry, we found no reservation on your name.
assistant
Not an issue. Thank you.
user
Thank you for reaching us.
assistant