Hello.
user
Hello.
assistant
My name is Jack Rodriguez.
user
Jack, please tell me what help you are looking for?
assistant
Actually, I booked a ticket to NYC to attend a music concert, but due to some reasons, I would like to cancel my trip.
user
That's ok, please wait for a moment.
assistant
Sure, take your time.
user
Jack, I haven't found your reservation in our portal to cancel further.
assistant
That's ok. Thank you for your time.
user
Thank you for approaching us, have a great day.
assistant