Hello.
user
Hello. How may I aid you today?
assistant
I am Donald Thomas, I need to cancel my reservation as my schedule got cancelled.
user
Sure, I will help you with cancelling, please hold on for a moment to check your reservation status.
assistant
Thank you.
user
There is no any active reservation with your name in my database.
assistant
Not a problem, anyway thank you for the information.
user
Thank you for reaching us.
assistant