Hello.
user
Hello.
assistant
I am Helen Jones.
user
How may I assist you today?
assistant
My family tour trip got postponed, so I want to change an existing reservation, so please help me in changing the reservation.
user
Sure, I am gleeful to help you to change your reservation. Please wait a moment.
assistant
Sure.
user
Sorry, no reservation found on your name to change your reservation.
assistant
Not an issue. Thank you.
user
Thank you for reaching us, have a nice day.
assistant