Hi.
user
Hello, how may I assist you today?
assistant
I need to cancel my reservation for a client meeting, but I have got a sudden call from my friend that one of my friends got to meet with an accident so I fail to cancel my reservation. Can you please help me out?
user
Sure, may I know your good name?
assistant
Sharon Phillips here.
user
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
That's ok, thank you for checking.
user
Thank you for opting us.
assistant