Hi.
user
Hello, how may I help you today?
assistant
Due to sudden change in my trip to another location, I would like to do some changes in existing my reservation. Can you please help me out?
user
Sure, I am here to help you. May I know your name please?
assistant
Cynthia Adams here.
user
Ok, wait for a mean while please.
assistant
Sure.
user
Sorry to say, that there is no reservation found as per your name to change it.
assistant
That's ok, thank you for checking.
user
You are welcome.
assistant