Hi.
user
Hello, how can I support you?
assistant
Owing for an emergency, I would like to change my flight reservation. Can you please do that for me?
user
Sure, please provide your name to check in my database.
assistant
Thank you so much. Myself Kathleen Edwards.
user
We regret to inform that as per your name there is no active reservation found on your name.
assistant
No problem, thank you for checking.
user
Thank you for approaching us.
assistant