Hi.
user
Hello, how can I guide you for today?
assistant
I want to cancel my reservation, can you help me with that?
user
I will help you with that.
assistant
Thank you for accepting my request.
user
May I know your name?
assistant
Sure, Eric Martin here.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, thank you.
user
Thank you for contacting us, have a nice day.
assistant