Hello, I am Ronald Roberts.
user
Hello, how can I help you?
assistant
I just want to cancel my recent reservation, due to heavy rainfall at my destination. Can you help me with that?
user
Sure, please give me a minute.
assistant
Sure.
user
Thanks for waiting, there is a reservation with your name. Shall I proceed fr cancellation?
assistant
That's Ok, no problem. Thanks for your kind response.
user
Your ticket has been cancelled. Thank you.
assistant