Hello.
user
Hello, how may I help you today?
assistant
Eric Rodriguez here.
user
Ok.
assistant
I need to change my existing reservation due to some health issue, can you help me in doing that?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure, take your time.
user
Thanks for waiting, no active reservation was found on your name in the database.
assistant
Ok, no problem. Thank you for your service.
user
Thank you for choosing us.
assistant