Hello, I am Helen Carter.
user
Hello, how may I assist you?
assistant
I want to cancel my reservation, why because my friends already done my reservation with some other airlines. So could you please help me out?
user
Sure, please wait a moment I will check the reservation list.
assistant
Sure.
user
Sorry Helen Carter, there is no active reservation on your name.
assistant
That's ok, not a problem. Thanks for your information.
user
Thank you.
assistant