Hello.
user
Hello. How can I help you at this moment?
assistant
Due to heavy rains cricket match got postponed, so I need to change my existing reservation. Could you please help me?
user
Sure, I will help you with that. Could you please mention your name for further process?
assistant
I am Daniel Miller.
user
Ok, please wait a moment.
assistant
Sure.
user
There is no previous reservation available under your name.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant