Hello.
user
Hello, how can I help you?
assistant
I would like to change my flight reservation as my trip got postponed, can you please help me?
user
Sure, may I know your name?
assistant
My name is Shirley Thomas.
user
Give me a minute for checking.
assistant
Ok.
user
Sorry, there is no reservation found under your name.
assistant
Not an issue, thank you for the information.
user
Thank you for choosing us.
assistant