Hi.
user
Hello. How can I aid you today?
assistant
I need to amend my existing reservation, can you please help me?
user
Sure, I am here to help you. May I know on whose name the ticket has been reserved formerly?
assistant
Sure, my name is Nicole Adams here.
user
Sorry Nicole Adams, there are no flights reserved on your given name formerly.
assistant
It's ok, thank you for your information.
user
Welcome, thank you for choosing us. Have a great day.
assistant