Hello.
user
Hello.
assistant
 I want to change my existing reservation due to sudden rainfall at my source. Can you please help me with this?
user
How may I help you? Ok, ill help you with that.
assistant
Thank you.
user
May I know your name please to check the status of your reservation?
assistant
Myself Edward Turner.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure, I will be waiting.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
That's ok, thank you for the information.
user
Thank you for reaching us.
assistant