Hello,.
user
Hello, how can I guide you today?
assistant
I am Margaret Taylor. I want to change my reservation, due to my bad health condition.
user
Sure, wait for a moment. I will check and get back to you.
assistant
Sure.
user
Thanks for waiting, sorry to say that, no reservation was found with your name.
assistant
Not an issue.
user
Thanks for reaching us.
assistant
Thanks for information.
user