Hello.
user
Hello, how may I aid you today?
assistant
Myself Kimberly Nelson. I want to cancel my recent reservation due to some health issues, can you help me?
user
Sure, I am here to help you out. Please allow me a moment to check the reservation status on your name.
assistant
Ok, I will wait for your response.
user
Sorry Kimberly Nelson, there is no reservation on your name in our reservation list.
assistant
That's ok, may be it might went wrong while booking the ticket due to some server issue. Anyway thank you for the information.
user
Thank you for reaching us.
assistant