Hi.
user
Hello. How may I help you?
assistant
I want to cancel my brother's reservation because he have exam and he is not studying. Can you please help me?
user
Sure,I will help you. May I know your good name?
assistant
Yes, my brother's name is Kevin Green.
user
Ok. I did not find any reservation with your brother's name.
assistant
That's fine, thank you for checking.
user
Most welcome.
assistant