Hello.
user
Hello. How can I help you today?
assistant
Me and my friends have planned to go for long trips, but it has been postponed. Can you please change my existing reservation?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Sure, please check the reservation on the name of Virginia Brown.
user
Give a moment.
assistant
Ok, I will wait.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, Thank you for your service.
user
Thank you for reaching us.
assistant