Hi, I am Ronald Thompson.
user
Hello, how may I assist you?
assistant
I just want to change my existing reservation, due to sudden demise of my grand mother. Can you please help me with this?
user
We are very sad to hear this. Sure, I will help you.
assistant
OK, thank you.
user
Please, give me a minute.
assistant
Sure.
user
Sorry to inform you that, there is no reservation on your name.
assistant
OK, not an issue.
user
Thank you for choosing us, have a nice day.
assistant
Thanks for your information.
user