Hi.
user
Hello, how may I assist you today?
assistant
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name to proceed for cancelling your ticket?
assistant
Jeffrey Wright.
user
 Sorry, no reservation found on your name to cancel.
assistant
Ok, no problem. Thanks for your information.
user
Welcome, thank you for reaching us.
assistant