Hello. I am Thomas Scott.
user
Hello Scott, how can I help you today?
assistant
I want to do some modifications in my previous reservation, due to some health issue. Can you please help me out?
user
Sure, I will help you to change your reservation.
assistant
Thank you for accepting my request.
user
Sorry, no reservation found on your name.
assistant
That's ok, thank you for your information.
user
Welcome, have a nice day.
assistant