Hello, I am James Baker.
user
Hello, how can I aid you today?
assistant
As my schedule of Phoenix Hot Air Balloon Ride got cancelled. Can you please help me out in cancelling my recent reservation?
user
Please wait for a while.
assistant
OK.
user
Thanks for waiting, there is no reservation found on your name.
assistant
OK, no problem. Thanks for the help.
user
Thank you.
assistant