Hi.
user
Hello, how can I assist you?
assistant
I want to cancel my recent reservation due to sudden cancellation  of my trip. Can you help me?
user
Sure, I can help you with that. May I know your good name please?
assistant
Susan Martinez here.
user
Ok, please wait for a while.
assistant
Ok.
user
Susan Martinez, there is no active reservation found under your name to do cancellation.
assistant
That's Fine, Thank you for the information.
user
Thank you for reaching us, have a nice day.
assistant