Hello.
user
Hello. How can I assist you today?
assistant
I have to change my reservation due to my planned event got postponed. So  please help me with that.
user
Sure, I will help you with that. Will you mention your name for checking the reservation status?
assistant
Thank you. Please check the reservation with my name Laura Perez.
user
Please give me a moment.
assistant
Sure, take your time.
user
There is no reservation found under your name.
assistant
Oh! It may  not be booked properly. Anyway, thank you for your  time.
user
Welcome, have a great day.
assistant