HI.
user
Hello. How may I aid you today?
assistant
As my exam got postponed, I want to change my existing reservation. Can you help me out?
user
Sure, I will help you with that, please hold on for a moment to check your reservation status.
assistant
Ok.
user
May I know your name please?
assistant
Sure, my name is Daniel Taylor.
user
Daniel, I did not find any active reservation with your name in my database.
assistant
That's ok, thank you for the information.
user
Thank you for reaching us.
assistant