Hi.
user
Hello. What guidance do you require from our agency?
assistant
Can you please cancel my reservation due to heavy rainfall at my destination place?
user
Sure, I will definitely help you to cancel the ticket. Can I know your name please?
assistant
I am Kimberly Martinez.
user
Ok, it takes sometime to check your ticket status. Can you please give me a minute?
assistant
Sure, I will wait for your reply.
user
Sorry Kimberly Martinez, I have not found any reservation with your name in our portal to cancel the ticket.
assistant
That's ok, thank you for checking.
user
You are most welcome. Thank you for opting us.
assistant