Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation, can you please help me out?
user
Sure, may I know your name please?
assistant
Sure, my name is Cynthia Perez.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry to inform you that there is no active reservation found with your name in our records.
assistant
It's ok, thank you for the information.
user
Most welcome.
assistant