Hello.
user
Hello. How may I assist you?
assistant
My exam has been postponed, so I want to reschedule my itinerary dates.
user
Ok, may I know your name to check your reservation?
assistant
Kenneth Collins here.
user
Ok, please be on hold for sometime.
assistant
Sure.
user
Thanks for waiting, I have gone through the reservation list twice but could not find any reservation active under your name.
assistant
No problem, thank you.
user
Thanks for reaching us.
assistant