Hello.
user
Hello. How can I help you today?
assistant
My meeting at Orlando has been postponed, so I would like to change my existing reservation. Could you help with this?
user
Sure, I will help you, wait for a moment please to check your reservation status. May I know your name please?
assistant
My previous reservation has done with the name of Raymond Brown.
user
Brown, in my database I did not found any reservation with your name. Anything else to help you.
assistant
Ok, not an issue. May be something went wrong while I'm booking.
user
Thank you for reaching us.
assistant