Hello.
user
Hello. How can I assist you?
assistant
My holiday vacation has been postponed, can you please help me for changing the existing reservation?
user
Ok, may I know on which name you have confirmed your ticket?
assistant
My previous ticket is on the name of Frank Davis.
user
Please wait.
assistant
Sure.
user
Sorry, Davis no reservation found on your name to change.
assistant
Ok, no problem. Thank you for your information.
user
Most welcome.
assistant