Hi.
user
Hello, how may I oblige you today?
assistant
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your good name?
assistant
Susan Lopez here.
user
Ok, please wait for a minute.
assistant
Sure, I will wait.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for opting us.
assistant