Hello.
user
Hello, how can I aid you?
assistant
I would like to cancel my flight reservation as my trip got postponed, can you please help me?
user
Sure, I am here to help you. May I know your name?
assistant
Margaret Clark.
user
There is no reservation found under your name to cancel.
assistant
Not an issue, thank you for the information.
user
Thank you for choosing us.
assistant