Hello.
user
Hello. How can I help you at this moment?
assistant
I want to change my reservation, can you please help me?
user
Sure, I will help you with that. May I know your name for further process?
assistant
My name is Steven Collins.
user
Ok, please hold on a moment.
assistant
Sure.
user
There is no previous reservation available under your name.
assistant
Ok, not a problem.
user
Thank you for reaching us.
assistant
Thank you.
user