Hi.
user
Hello, how may I aid you?
assistant
I want to cancel my reservation, can you please help me with this?
user
Sure, may I know your name?
assistant
Thank you for accepting my request, I am Alexander Nelson.
user
Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry Alexander Nelson, no reservation is available by your name.
assistant
It's ok, thank you for the help.
user
Thank you for choosing us.
assistant