Hi.
user
Hello. How may I assist you?
assistant
I would like to change my reservation because I met with an accident, can you please help me with this?
user
Sure, I am glad to help you.
assistant
Ok.
user
May I know your name please?
assistant
Alexander Hernandez here.
user
Please hold on a moment.
assistant
Sure.
user
Alexander Hernandez, no reservation has been found on your name in our database.
assistant
Ok, not a problem. Thank you.
user
Thank you for reaching us.
assistant