Hello.
user
Hello, how can I guide you for today?
assistant
My scheduled examination dates has been postponed. So, I would like to change my existing reservation which is under my name.
user
Can you please provide your name to check whether your reservation is existed or not?
assistant
Sure, my name is Kimberly Hall.
user
Sorry, there is no reservation found under your name.
assistant
Ok, no issues. Thank you for checking.
user
You are welcome. Thank you for contacting us.
assistant
You are welcome.
user