Hello.
user
Hello, how can I help you?
assistant
I have an event to attend during my planned journey dates. Can you help me in changing my existing reservation?
user
Please wait a while, let me check. May I know your name please?
assistant
Please check with the name Debra Martinez.
user
There is no reservation on your name, Debra Martinez.
assistant
Ok, I guess my friend has changed it on my behalf. Thank you for the information.
user
Thank you for reaching us.
assistant