Hello.
user
Hello. How can I help you today?
assistant
I will be unable to attend my planned trip, so can you help with cancellation of my tickets?
user
Sure, can you provide your name for cancelling the ticket?
assistant
I'm Angela Taylor.
user
Angela Taylor, wait a moment please.
assistant
Sure.
user
Sorry to say, there is no reservation found under your name.
assistant
No problem with it.
user
Thank you for reaching us.
assistant
Thank you for checking.
user