Hello.
user
Hello, how can I help you?
assistant
Due to sudden demise of my great grand father. Can you please aid me with cancellation?
user
Sure, may I know your name please?
assistant
Sure, my name is Nancy Thomas.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry, there was no reservation found with your given name.
assistant
That's Ok, thanks for your service.
user
Thank you for opting us.
assistant