Hi.
user
Hello, how can I help you?
assistant
I want to cancel my recent reservation due to sudden change in my trip. Can you help me?
user
Sure, may I know your name please?
assistant
I am Alexander Jackson.
user
Please be on hold Jackson.
assistant
Ok.
user
There is no reservation found under your name in our records.
assistant
That's fine. Thank you.
user
Thank you for choosing us.
assistant