Hello.
user
Hello. How may I assist you at this moment?
assistant
Can you help me to change my reservation?
user
Sure, I will help you with you request. Please provide your name to check your previous reservation.
assistant
Thank you. I am Jennifer Robinson.
user
Please be on hold.
assistant
Sure.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
No problem, thank you for checking.
user
Thank you for approaching us.
assistant