Hello.
user
Hello, how may I aid you today?
assistant
Myself Anna Thomas. I want to cancel my recent reservation due to some health issues, can you help me?
user
Sure Anna Thomas, I am here to help you out. Please allow me a moment to check the reservation details.
assistant
Sure, I will wait for your response.
user
Sorry Anna Thomas, there is no reservation on your name in our database.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you for reaching us.
assistant