Hello.
user
Hello, what can I guide you for today?
assistant
Can you help me in changing my recent reservation as I have important meeting in my home town?
user
I am here to help you about that. Can you please provide your name for checking the reservation status with your name?
assistant
I am Matthew Scott.
user
Can I put your conversation on hold to check in our booking list?
assistant
Ok.
user
I apologise to say this Matthew Scott, after checking our booking list I am not able to find any active reservation status with your name.
assistant
No worries, thank you for your assistance.
user
You are welcome, thank you for reaching us.
assistant