Hello.
user
Hello. How can I assist you today?
assistant
My name is Carolyn Wilson. Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I am here to help you to cancel your reservation.
assistant
Thank you for accepting my request.
user
Sorry, no reservation found on your name to cancel your reservation.
assistant
That's ok, I think my previous reservation has not been done properly.
user
You are welcome, thank you for choosing us.
assistant
Welcome.
user