Hello.
user
Hello, how may I assist you today?
assistant
I have to cancel my recent reservation due to an emergency, can you please help me out?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name?
assistant
Sure, my name is Virginia Hernandez here.
user
Please, wait a minute.
assistant
Sure, I will wait.
user
Sorry to say, there was no reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for opting us.
assistant