Hello.
user
Hello, how can I help you today?
assistant
Can you please help me in changing my existing reservation?
user
Sure, may I know your good name?
assistant
My previous reservation has done with the name Joshua Turner.
user
Please wait for a moment.
assistant
Sure, I will wait for your response.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for reaching us.
assistant