Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my reservation due to heavy snowfall at my destination place, so please help me.
user
Sure, I am glad to help you.
assistant
Thank you.
user
May I know your good name?
assistant
Sure, I am Jacob Adams.
user
Please be on hold.
assistant
Sure.
user
There is no reservation found on your name in our database to cancel it.
assistant
Not an issue, thank you.
user
Thank you.
assistant