Hi.
user
Hello, how may I help you today?
assistant
Owing to an emergency, I want to change my existing reservation.
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
Sure, Amy Clark here.
user
Please wait a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for availing us.
assistant