Hello.
user
Hello, what service you need from our agency?
assistant
Actually my IIT Conference is cancelled so that I want to cancel my recent reservation, can you help me?
user
Yes, I am here to help you.
assistant
Ok, sure.
user
What's your name in the previous ticket?
assistant
Ok, my name is Helen Garcia.
user
Sorry, no reservation found with your name to cancel.
assistant
Ok, no problem.
user
Thank you for connecting us.
assistant
Thank you for your information.
user
You are welcome.
assistant