Hello.
user
Hello, how may I guide you?
assistant
I am Katherine King. I would like to cancel my ticket. Please help me out.
user
Sure, can I know your preferable dates? Sure, please hold on for a moment.
assistant
Sure, please take your time.
user
I am sorry, there are no reservations with your name.
assistant
Ok, no problem. Thank you for the help.
user
Thank you.
assistant