Hello.
user
Hello, how can I help you today?
assistant
I would like to change my recent reservation due to some personal issues, will you help me with that?
user
Sure, may I know your name?
assistant
Thank you for accepting my request. Myself Shirley Miller.
user
Please wait a moment.
assistant
Sure, I will wait.
user
Sorry to say, no reservation found with your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thanks for reaching us.
assistant