Hello.
user
Hello, how can I aid you?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me out?
user
Sure, I am here to help you. May I know your name for checking with previous reservation?
assistant
Thank you. My name is Amanda Hernandez.
user
There is no reservation found under your name.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant