Hello.
user
Hello. How can I assist you today?
assistant
Actually, I made a earlier reservation to go for a trip with my friends, but heavy work load in office. I want to change my reservation. Can you please help me?
user
Sure, may I know your name to check for the previous reservation?
assistant
Myself Sharon Harris.
user
Please allow me a moment while I check your reservation status. Sharon Harris, there is no reservation found under your name.
assistant
It's ok, thank you.
user
Thank you for contacting us.
assistant