Hi. I am Joseph Wilson.
user
Hello, how can I assist you today?
assistant
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
Sure, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for opting us.
assistant