Hello,.
user
Hello. How may I aid you?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
user
May I know your name?
assistant
Myself, Kathleen King.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, no issues, thank you for checking.
user
Thank you.
assistant