Hello, I am Alexander Hall.
user
Hello, how may I help you?
assistant
Due to heavy rains at my destination I need to cancel my reservation. Can you please help me in cancelling?
user
Sure, I am here to help you. Please stand by.
assistant
Ok.
user
Thanks for your time, sorry no reservation found with your name.
assistant
Ok, no issues. Thank you for your infromation.
user
Thank you for reaching us, have  a nice day.
assistant