Hello.
user
Hello. How can I help you?
assistant
I want to cancel my ticket due to inclement weather in my hometown.
user
Sure, I will help you. Please let me know your name.
assistant
Donald Rodriguez here.
user
Thank you. Please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
No problem, thank you.
user
You are welcome.
assistant