Hi. I am Jessica Smith.
user
Hello, how can I assist you Jessica Smith?
assistant
Due to sudden demise of my grand father, I need to cancel my reservation. Can you please help me in cancellation?
user
Sure, we will help to cancel. Please give me a minute.
assistant
Ok.
user
Thanks for waiting, no reservation was found based on your name.
assistant
Ok, thanks for your response.
user
Thanks for availing us.
assistant