Hi.
user
Hello, how may I aid you today?
assistant
I want to cancel my reservation due sudden demise of grand father, can you please help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name?
assistant
My name is Charles Perez.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name in the database.
assistant
Ok, thank you.
user
Thank you for reaching us.
assistant