Hello.
user
Hello. How can I help you?
assistant
I am Shirley Robinson. I am planning to change my reservation, due to some urgent work. Can you please change my reservation?
user
Yes, I can help you.
assistant
Thank you.
user
Sorry to inform you that there is no reservation found on your name.
assistant
That;s fine. Thank you for your service.
user
Thank you for consulting our agency.
assistant