Hello.
user
Hello, how may I help you?
assistant
My trip was postponed and I want to change my reservation can you help me? My name is Kimberly Thomas.
user
Sure, for checking the possibility I need to know your good name on which ticket has been booked. Please give me a moment.
assistant
Ok, take your time.
user
There is no reservation found on your name. Would you like to make a new booking?
assistant
No problem. No thanks.
user
Thank you for reaching us.
assistant
Thank you for checking.
user