Hello.
user
Hello. How may I assist you?
assistant
I am planning to change an existing reservation, due to health issue. Can you please help me out?
user
Sure, I am here to help you with your concern.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Helen Nelson.
user
Please hold on a moment.
assistant
Sure.
user
Helen Nelson, no reservation has been found on your name in our records.
assistant
That's fine, thank you for your service.
user
Thank you for choosing us.
assistant