Hi.
user
Hello, how may I serve you?
assistant
Due to bad weather in New York I have cancelled my holiday trip. So can you go ahead and cancel my flight ticket?
user
Sure, I will help you. Please wait for a moment.
assistant
Ok.
user
May I know your name?
assistant
I am Robert Lopez.
user
Sorry, there is no reservation existing on your name.
assistant
Not a problem. Thank you.
user
You are welcome, have a nice day.
assistant