Hello.
user
Hello, how may I help you?
assistant
I have to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, may I know your name please?
assistant
Thank you. Please check the reservation with my name Gregory Miller.
user
Ok, please wait, let me check your reservation.
assistant
Sure, take  your time.
user
Sorry to inform you Gregory Miller, there is no active reservation found with your name in our records.
assistant
Oh! It may not be booked properly while booking due to server issues. Anyway, thank you for your time.
user
My pleasure.
assistant