Hello.
user
Hello. How may I assist you today?
assistant
Due to an urgency, I would like to cancel my recent reservation. Can you help me with this?
user
Sure, I will help you with this, please hold on for a moment to check your reservation status.
assistant
Sure, take your own time.
user
May I know your name please?
assistant
My name is Margaret Allen.
user
Allen, I did not find any reservation with your name in my database.
assistant
Ok, not an issue. May be something went wrong while booking the ticket. Thank you for providing information.
user
It's my pleasure, have a nice day.
assistant