Hi.
user
Hello. How may I assist you?
assistant
Can you change my flight ticket reservation?
user
Sure, I am glad to help you and can you please mention your name please?
assistant
I am Margaret Hill.
user
Thank you for waiting, please allow me a moment.
assistant
Sure.
user
Thank you for waiting, the is no flight reservation found for the user name in our back end to change your booking.
assistant
Ok, not a problem.
user
You are most welcome and thank you for approaching us.
assistant
Thanks for your help.
user