Hello,.
user
Hello. How may I support you today?
assistant
I am Joseph Adams. Owing to an emergency I want to change my existing reservation, can you please help me with that?
user
Sure, Please wait for a moment.
assistant
Sure.
user
Thank you for waiting there is no reservation found on your name.
assistant
Ok, no issues. Thanks for your information.
user
Thank you for choosing us.
assistant