Hi.
user
Hi. How can I assist you?
assistant
Unfortunately, I want to change my existing reservation which is done recently due to some health issues, can you please help me in this?
user
Sure, can you please let me know your name to check the reservation status?
assistant
Ok, please check it under the name as Nicholas Robinson.
user
Ok, wait a moment please.
assistant
Sure, take your time.
user
Sorry Robinson, there is no reservation found on your name.
assistant
Ok, no problem. I will try with the another travelling agency.
user
Thank you for approaching us.
assistant
Anyways, thank you for your service.
user