Hello,.
user
Hello. How may I aid you?
assistant
I want to cancel my reservation made on the name Ronald Jones as I am hospitalised and can’t travel. Can you help me with the cancellation process?
user
Sure, I will help you.
assistant
Thank you.
user
Please wait a while.
assistant
Ok.
user
Thanks for your valuable time. We did not find any reservation on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thanks for contacting us.
assistant