Hi.
user
Hello, how may I be at your service today?
assistant
I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
user
May I know your name please?
assistant
Frank Campbell here.
user
 Sorry, there is no reservation matching with your name.
assistant
That's ok, thank you for your help.
user
Thank you for choosing us.
assistant