Hi.
user
Hello.
assistant
I am Ronald Anderson.
user
How can I help you today?
assistant
Owing to an emergency, I need to cancel my reservation. Can you please help me in that?
user
Sure, I'm happy to help you with that. Please allow me to check your reservation status first.
assistant
Ok.
user
Ronald Anderson, there is no reservation found active under your name to do cancellation.
assistant
Ok, no issues. Thank you.
user
Thank you for choosing us.
assistant