Hello.
user
Hello.
assistant
I am Kenneth Taylor.
user
How may I aid you?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, I am ready to help you.
assistant
Thank you.
user
Sorry, there are no reservation found on your name.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Thank you for choosing us.
assistant
Most welcome.
user