Hello.
user
Hello. How can I aid you today?
assistant
Please change my existing reservation due to some health issues?
user
Sure, I am happy to help you with that. May I know your name to check your reservation status?
assistant
Sure, I am Samuel Miller.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry to say that, we have not found any active reservation on your name in our database.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant