Hello.
user
Hello, how may I help you at this moment?
assistant
I need to cancel my recent reservation because my trip is cancelled due to some family problems. Can you help me?
user
Sure I will help you. Can I know on which name ticket has been booked?
assistant
My ticket is booked with name Patrick Allen.
user
Sorry, there is no reservation showing on your name.
assistant
It's ok, thank you.
user
Thank you for reaching us.
assistant