Hello,.
user
Hello, how can I help you?
assistant
I want to cancel my reservation, why because my friends already done my reservation with some other airlines. Can you cancel my reservation?
user
Sure, may I know your name please?
assistant
I am Ruth Hill.
user
Ok, please wait for a moment.
assistant
Ok.
user
Sorry, no reservation found with your name.
assistant
Ok, not an issue. Thank you for serving me regarding ticket cancellation process.
user
Thanks for choosing us.
assistant