Hello.
user
Hello, how may I assist you?
assistant
My name is Susan Taylor. Can you please help me in cancelling my recent reservation?
user
Sure, I am glad to help you. Please wait a moment I will check your details and proceed further.
assistant
Ok.
user
Sorry to say, I did not find any reservation on your name in my website.
assistant
It's ok, thank you for the information.
user
Thank you for choosing us, thank you.
assistant