Hello.
user
Hello, How can I assist you?
assistant
As I have modified my plan, can you please help me to change my flight reservation?
user
Sure, May I know your name?
assistant
I am Kathleen Harris.
user
Please wait a second.
assistant
Sure.
user
Sorry, No reservation found on your name.
assistant
Not an issue, thanks for the information.
user
Thank you for opting us.
assistant