Hello.
user
Hello. How can I help you today?
assistant
I need to cancel my reservation due to my planned event got cancelled so please help me with cancelling my reservation.
user
Certainly, I can help you with that.
assistant
Thank you.
user
May I know your name for checking your previous reservation status?
assistant
Sure, please check the reservation with the name of Melissa Carter.
user
Ok, please hold on a moment.
assistant
Sure, take your time.
user
There is no previous reservation found on your name Melissa Carter.
assistant
It's ok fine, no problem. Anyway, thank you for your time.
user
Thank you for reaching us, have a good day.
assistant
Most welcome.
user