Hello.
user
Hello. How can I aid you today?
assistant
Owing to an emergency, I want to cancel my recent reservation.
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know on whose name the ticket has been reserved formerly?
assistant
Sarah Gonzalez.
user
I found a reservation on your name, shall I proceed to cancel?
assistant
You can cancel it.
user
Your ticket has been cancelled.
assistant
Thank you.
user
Welcome, thank you for choosing us. Have a great day.
assistant