Hi.
user
Hello.
assistant
Nancy Hernandez here.
user
How can I assist you today?
assistant
Due to some health issues, I want to postpone my trip to some other dates. Can you please change my trip dates?
user
Sure, please give me a moment.
assistant
Sure.
user
There is no reservation found under your name.
assistant
That's ok, thank you for your information.
user
Welcome, have a great day.
assistant