Hi.
user
Hello. How can I assist you at this moment?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, I am happy to help you with that.
assistant
Thank you.
user
Can I have your good name please to check your reservation status?
assistant
I am George Robinson.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry George Robinson, no reservation has found under your name to cancel.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for choosing us, have a good day.
assistant