Hello, I am Helen Walker.
user
Hello, how may I help you?
assistant
Owing to an emergency, I want to cancel my ticket. Can you help me?
user
Sure. Please wait for a while.
assistant
Take your time.
user
Sorry, there is no ticket showing on your name.
assistant
That's ok, thank you for checking.
user
You are welcome. Thank you for checking.
assistant
Welcome.
user
Thank you for reaching us.
assistant
Welcome.
user