Hello, My name is Emma White.
user
Hello, how may I help you?
assistant
Unfortunately, I met with an accident and broke my leg. I am not in a position to travel. Can you help me, To change my existing reservation?
user
Sure, I will help you. Please give me a minute.
assistant
Sure.
user
Emma, there is no reservation with your name.
assistant
OK. Thank you, For providing valuable information. I appreciate your efforts and help.
user