Hi.
user
Hello, how may I help you today?
assistant
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
user
Sure, I am here to help you with this.
assistant
Thank you.
user
May I know your name please?
assistant
Thomas Anderson here.
user
Please wait for a mean while.
assistant
Sure.
user
Sorry to say, that there is no reservation found as per your name to change it.
assistant
Ok, no problem. Thanks for your information.
user
You are welcome.
assistant