Hi. I am Cynthia Perez.
user
Hello, how can I aid you?
assistant
I just want to cancel my recent reservation, due to heavy rainfall at my place. Can you please cancel my recent ticket?
user
Ok, please wait.
assistant
Sure.
user
 Sorry, no reservation was found on your name.
assistant
Ok, not an issue. Thank you for your help.
user
 Thank you for availing us.
assistant