Hello.
user
Hello, how may I help you today?
assistant
I am Helen Roberts, want to cancel my trip due to some personal reason. Can you please help me?
user
Sure, can you please provide me with your dates of travel? Ok, please wait for a moment.
assistant
Sure, take your time.
user
Sorry Helen, there is no reservation found as per your name.
assistant
That's fine, thank you.
user
You are welcome.
assistant