Hi. I am Rachel Collins.
user
Hello, may I know how best I can help you today?
assistant
I need to cancel my reservation as my plan to go for heritage tour got postponed. Can you help me?
user
Sure, I am here to help you. Please wait a minute.
assistant
Sure.
user
Thank you for waiting, we found a reservation on your and it has been cancelled as per your request.
assistant
Thanks for your quick service.
user
Thank you for opting us, have a good day.
assistant