Hi.
user
Hello, how may I help you?
assistant
Could you please help me to cancel my recent reservation due to my health issue?
user
Sure, may I know your name?
assistant
My name is Emma Johnson.
user
Wait a minute.
assistant
Sure.
user
Sorry, we could not find any reservation on your name.
assistant
Not an issue, thanks for checking.
user
Thank you for choosing us.
assistant