Hello.
user
Hello, how can I assist you today?
assistant
Owing to a medical emergency of my cousin I would like to postpone my trip. Can you please help me in cancelling my recent reservation?
user
Sure, please wait for a moment, I will check and revert you.
assistant
Ok, By the way my name is Samuel Jackson.
user
We are sorry to notify that, we did not find any reservation with your name.
assistant
Ok, no worries. Thanks for your kind information.
user
Thank you for connecting with us. Have a nice day.
assistant