Hello.
user
Hello, how may I address you?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, I can definitely help you. May I know your name to check the status and get back to you.
assistant
Janet Wright here.
user
Ok, please give me a moment.
assistant
Sure.
user
We could not find any active reservation by the name you provided in our data base.
assistant
No issue, Thanks for the information.
user
Thank you for approaching us.
assistant