Hello.
user
Hello. How can I assist you today?
assistant
I am Charles Robinson. I want to change my reservation due to sudden health issue, so I can not travel.
user
Ok, please allow me a moment to check for the previous reservation in our data base.
assistant
Sure.
user
Your patience is greatly appreciated. Charles, there is no reservation found under your name.
assistant
Okay, thanks for information.
user
You are welcome. Thank you for contacting us.
assistant