Hello.
user
Hello.
assistant
I am Betty Jackson.
user
How may I help you out?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I will help you in cancelling the reservation.
assistant
Thank you.
user
Happy to inform you that you have found in the reservation, I have cancelled for  your reservation.
assistant
Thank you for your help.
user
Thank you for reaching us.
assistant