Hello.
user
Hello. How may I assist you at this moment?
assistant
I need to change my existing reservation, as my plan to go for an historical tour got postponed. Can you please check, if my reservation is active or not? If it is active, please change it.
user
Sure, I am glad to help you with that.
assistant
Thank you for the response.
user
Can you please share your name to check your previous reservation status?
assistant
Jennifer Hernandez is my name.
user
Ok, please give me a moment.
assistant
Ok, sure. I will wait for your response.
user
Sorry, there is no reservation found on your name in our records.
assistant
Ok, not a problem. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant