Hi.
user
Hello. How may I help you?
assistant
My name is  Lisa Gonzalez. I would like to change my reservation due to  financial issues, can you help me?
user
Sure, please wait a minute.
assistant
Sure.
user
Sorry to inform you that but there is no active reservation found under your name in our database.
assistant
Ok, no issues. Thank you for your service.
user
Most welcome.
assistant