Hello.
user
Hello, how can I guide you for today?
assistant
I want to cancel my trip due to an emergency. Can you render me in cancelling my existing reservation?
user
I will help you with that. May I know your name?
assistant
Thank you. I am Jerry Anderson.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Take your time.
user
I found your reservation and cancelled it successfully.
assistant
Thank you for the support.
user
Thank you for contacting us, have a nice day.
assistant