Hello.
user
Hello. How may I help you?
assistant
I just want to change my existing reservation, due to my trip with my friends has been postponed. Can you please help me to make some modifications?
user
Sure, may I know your name?
assistant
Thanks for accepting my request, Nicole Wright is my name.
user
Please wait for a moment to check your details.
assistant
Sure.
user
Thank you for waiting, no reservation found on your name in my records.
assistant
Ok, thanks for your assistance.
user
Thank you for reaching us.
assistant