Hello.
user
Hello. How may I assist you?
assistant
I want change my existing reservation, as my exams got postponed. Can you please help me out in changing my existing reservation?
user
Yes, can you share me your name?
assistant
Thank you for the response, my name is Mary Baker.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for contacting us.
assistant