Hello.
user
Hello. How can I help you today?
assistant
I need to cancel my reservation due to my planned event got cancelled so please help me with that.
user
Sure, I will help you with that, please hold on for a moment. May I know your name please?
assistant
Sure, please check my reservation with my name Rebecca Perez.
user
Perez, I did not find any reservation with your name in my database to cancel.
assistant
Oh! May be booking has not done properly due to technical issue. Anyway, thank you for your valuable time.
user
Ok, thank you for reaching us.
assistant
Welcome.
user