Hello.
user
Hello, how may I aid you today?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, I am here to help you out. Please allow me a moment.
assistant
Thank you.
user
May I know your name?
assistant
My name is Patrick Williams.
user
Sorry Patrick Williams, there is no reservation on your name in our database.
assistant
Ok, not an issue. May be my brother has cancelled my reservation on behalf of me.
user
Thank you for reaching us.
assistant
Thank you for providing information.
user