Hi.
user
Hello, how may I help you today?
assistant
Due to the sudden illness of my mother, I am unable to catch a flight. So I want you to cancel my recent reservation, can you help me out?
user
Sure, may I know your good name please?
assistant
Sure, I had a reservation with name Sandra Jackson.
user
Please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Ok, no worries at all. Thanks for your kind service.
user
Thank you for opting us.
assistant