Hi.
user
Hello. How can I assist you?
assistant
Can you help me to change my reservation?
user
Sure, can I know your name please?
assistant
My name is Matthew White.
user
Ok, wait a moment please.
assistant
Sure.
user
Sorry White, there is no reservation found on your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for approaching us.
assistant