Hello,.
user
Hello. How can I assist you?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
user
Sure, can I know your name please?
assistant
I am Gary Walker.
user
Ok, wait a moment please.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no issues. Thank you for your service.
user
Thank you for approaching us.
assistant