Hi, Susan Scott here.
user
Hello, how may I oblige you today?
assistant
Owing to an emergency, my business conference got postponed. So I have a request to you to change my existing reservation?
user
Sure, I will help you. Please wait for a while.
assistant
Sure.
user
Thank you for waiting. We did not find any reservation with your name.
assistant
Ok, no issues. Thanks for your kind service.
user
Thank you for reaching us. Have a good day.
assistant