Hello.
user
Hello, How can I assist you?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, may I know your name?
assistant
My name is Dorothy Smith.
user
Ok, Please wait a minute.
assistant
Sure, I will wait for your response.
user
Thanks for waiting, there is no active reservation on your name.
assistant
That's ok, thank you for checking.
user
Thank you.
assistant