Hi.
user
Hello. How may I guide you today?
assistant
As my exam got postponed, can you help me to change my existing reservation?
user
Sure, I will help you with that. Can I know your name to check your previous reservation?
assistant
Sure, my name is Linda Lewis.
user
Ok, please be on hold.
assistant
Ok.
user
We regret to inform you that there is no reservation found on your name in our database.
assistant
That's ok, thank you.
user
Thank you for reaching to our services, hope you have a great day.
assistant