Owing to an emergency, my live concert got postponed to future dates, I want you to change my existing reservation?
user
Sure, to proceed further may I know your name?
assistant
Sure, I am Elizabeth Davis.
user
Thanks for providing your name. Please wait a moment.
assistant
Sure.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Ok, no issues.
user
Thanks for opting us.
assistant
I appreciate your service.
user
Wish you a great day.
assistant