Hello.
user
Hello, how can I help you today?
assistant
I just want to cancel my flight reservation as I am sick, please help me out.
user
Sure, I will help you with that.
assistant
Elizabeth Turner.
user
May I know your good name? Please give me a minute.
assistant
Sure.
user
Thanks for waiting,  we found a reservation your name, Shall I cancel it?
assistant
Proceed to cancel it.
user
Your flight ticket has been cancelled.
assistant
Thanks for your help.
user
Thank you for availing us.
assistant