Hi.
user
Hello, how may I aid you for this moment?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I am here to help you. May I know your name please for further process?
assistant
I am Barbara Carter.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry Carter, there is no reservation found as per your name to cancel your reservation.
assistant
No problem, thanks for checking.
user
You are welcome.
assistant