Hello.
user
Hello, what can I aid you?
assistant
My name is Scott Collins, I just need your help in changing my existing reservation details.
user
Yes, I will help you with it. Please give me a moment to check the reservation status.
assistant
Ok, take your time.
user
Sorry Collins, there is no reservation found under your name in our database.
assistant
It's ok, thank you for the information.
user
Most welcome, hope you have a great day.
assistant