Hi,.
user
Hello, how may I serve you today?
assistant
 I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me with that?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know, on what name the ticket has been reserved?
assistant
Please check with the name Jacob Baker.
user
Ok, please wait for a minute.
assistant
Sure.
user
Thank you for waiting, there is no reservation found on your name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for opting us.
assistant