Hi,.
user
Hello, how can I best aid you?
assistant
Owing to an emergency I had to request for this change reservation.
user
Ok, may I know your good name please?
assistant
My name is Laura Johnson.
user
Ok, just give me a moment please.
assistant
Sure.
user
Unfortunately, there is no active reservation found on your name.
assistant
Thanks.
user
Thanks for choosing us, have a good day.
assistant