Hi.
user
Hello, How can I best serve you today?
assistant
 I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
user
Can I know your good name to proceed further?
assistant
Samantha Allen here.
user
There is no active reservation found under your name.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant