Hello.
user
Hello. How can I aid you today?
assistant
I would like to cancel my reservation as my exams cancelled, can you please help me out with that?
user
Sure, I am here to help you in cancelling your reservation.
assistant
Thank you.
user
May I know your name to proceed?
assistant
Sharon Green here.
user
Ok, please wait for a while.
assistant
Sure, take your time.
user
We have found a reservation on your name in our records. Shall I cancel it?
assistant
Ok, please proceed to cancel.
user
Your reservation has been cancelled successfully.
assistant
Thank you for helping me.
user
My pleasure.
assistant