Hello.
user
Hello, how may I help you?
assistant
Due to sudden changes, my exams has been postponed. Can you please change my reservation?
user
Sure, I am here to help you for this. May I know your name please?
assistant
Kathleen Anderson here.
user
Just a moment, let me check your reservation status in our records.
assistant
Ok.
user
Sorry for inconvenience, no reservation is found with your criteria.
assistant
Ok, not an issue. Thank you.
user
Thank you very much for approaching our agency.
assistant