Hello, I am Michelle Nelson.
user
Hello Nelson. How can I aid you?
assistant
My exams was postponed so I want to change my reservation, can you please help me to change my reservation?
user
Sure, give me a moment.
assistant
ok.
user
Sorry to say that there is no reservation found on your name.
assistant
Ok, no problem.
user
Thank you for reaching us.
assistant
Thanks for your help.
user