Hello.
user
Hello, Please inform me, how can I best help you now?
assistant
 I am John Rodriguez want to cancel my reservation due to bad health of my mother. Can you help me in cancelling?
user
Sure, I can help you in that cancellation.
assistant
Thank you.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to say that, there is no reservation found on your name to cancel it.
assistant
Ok, no issues. Thank you for your help.
user
Thanks for opting us, have a nice day.
assistant