Hello.
user
Hello, how may I help you?
assistant
I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?
user
Sure, can I know your name?
assistant
Ticket was reserved on the name Brenda Turner.
user
Sorry, there is no reservation found on given name.
assistant
No issues. Thank you for checking.
user
Thank you for reaching us.
assistant