Hello.
user
Hello, how best may I serve you today?
assistant
I want to cancel my recent ticket booking due to office work that my manager did not approve my leaves, so can you please cancel it?
user
Sure, I am gleeful to assist you. May I know your name please?
assistant
My name is Susan Thompson.
user
Ok, please be on hold.
assistant
Sure.
user
Thanks for being on hold, no reservation was found on your name.
assistant
Ok, no issue.
user
Thank you for choosing us.
assistant
Thank you.
user