Hello.
user
Hello, how can I help you today?
assistant
I need to cancel my recent reservation owing to an emergency.
user
Sure, I am mirthful to help you with that. Can you please share me your name?
assistant
My name is James Baker.
user
Please wait a moment.
assistant
Sure.
user
Sorry,  no reservation found on your name to cancel your reservation.
assistant
Thank you.
user
Thank you for reaching us.
assistant