Hi.
user
Hello, how can I guide you today?
assistant
I want to cancel my reservation due to sudden demise of my uncle, please help me with it.
user
Sure, we are here to help you. May I know your name to check your details in our database?
assistant
Sure, My name is Catherine Lewis.
user
Ok, please wait for a moment.
assistant
Ok.
user
Catherine Lewis, there is no reservation found on your name to cancel.
assistant
Fine, thanks for the information.
user
Thank you for reaching our service.
assistant