Hello.
user
Hello, how may I assist you today?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
My reservation was done under the name Matthew Perez.
user
Please wait a minute.
assistant
Sure, take your time.
user
Sorry, there is no active reservation found on your name to change.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for opting us.
assistant