Hi.
user
Hello, how can I help you?
assistant
I am Patricia Moore. Can you help me in cancelling my recent reservation, as my exam is postponed?
user
Sure, I can help you in that one.
assistant
Ok.
user
Please give me a moment to check it.
assistant
Sure.
user
I have checked based on your request but I am unable to find your previous ticket booking to help you in cancellation.
assistant
That's ok, thank you for checking.
user
It's my pleasure and thank you for opting our agency, have a nice day.
assistant