Hello, Susan Turner here.
user
Hello. How can I assist you?
assistant
I want to cancel my reservation, due to my family issues.
user
Sure, I am here to help you.
assistant
Thanks.
user
Give me a moment.
assistant
Sure, take your time.
user
Sorry Susan, there is no reservation is found on your name to cancel.
assistant
No problem, may be my husband cancelled my reservation.
user
Ok. Thank you for approaching us.
assistant
Thank you for the information.
user
Welcome.
assistant