Hi.
user
Hello, how can I assist you?
assistant
Owing to emergency, my planned trip to New York to attend a workshop on SAP has been postponed. So I want you to change my existing reservation?
user
May I know your name?
assistant
Sure, I had a reservation with name Stephanie Carter.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no worries at all.
user
Thank you for choosing us.
assistant
Thanks for your kind service.
user