Hello.
user
Hello, how may I help you today?
assistant
Due to ill health, I would like to postpone my trip. Please change my reservation.
user
Sure, I will help you with this. May I know your name please?
assistant
My name is George Young.
user
Please wait for a moment.
assistant
Ok, take your time.
user
Sorry Young, there is no reservation found as per your name to change your reservation.
assistant
Its ok, thank you for the information.
user
You are welcome.
assistant