Hi.
user
Hello, how may I support you today?
assistant
Due to the continuous raining, my Golf match has been cancelled. So I want you to cancel my existing reservation?
user
Ok, I will help you cancel your reservation. May I know your good name?
assistant
Sure, I had a existing reservation with name Scott Edwards.
user
Please wait for a moment.
assistant
Sure.
user
Thank you for waiting, there is no reservation found on your name.
assistant
Ok, no issues. Thanks for your kind service.
user
Thank you for reaching us.
assistant