Hello, I am Edward Young.
user
Hello, how can I give assistance to you?
assistant
I want to change my existing reservation because of heavy snowfall in Chicago. Could you please help me with that?
user
Sure, please wait for a minute.
assistant
Sure.
user
Thank you for waiting, sorry we could not found any reservation on your name.
assistant
Ok, not an issue. Thanks for your information.
user
Thank you for approaching us.
assistant