Hello.
user
Hello. How may I assist you?
assistant
I want to change my existing reservation due to sudden postpone of my exams dates, Can you help me out?
user
Sure, I will help you. May I know your name please?
assistant
I am Pamela Lewis.
user
Please hold on a moment.
assistant
Sure.
user
Pamela Lewis, no reservation has been found on your name in our database.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant