Hi.
user
Hello. How can I assist you at this moment?
assistant
Please change my existing reservation to new dates, which I have done with my name Betty Wilson. Can you help me over that?
user
Betty Wilson, I will help you with this. Wait a moment please.
assistant
Sure, take your time.
user
I have searched the database and couldn't find any active reservation under your name.
assistant
It's ok, thanks for checking my status.
user
Thank you for contacting us.
assistant