Hi.
user
Hello, how may I oblige you today?
assistant
I am Sarah Rodriguez. I have booked the ticket in the last week but my planned trip got cancelled. So, I need to cancel the ticket but I don't know the process. Can you please help me to cancel the ticket?
user
Sure, please give me a minute to check about your request.
assistant
Ok.
user
We hardly tried to find your reservation but, no reservation has been found with your name.
assistant
No issues with that, thank you for your quick response.
user
Your welcome, have a nice day.
assistant