Hello, I am Stephen Thomas.
user
Hello, Stephen Thomas. How may I help you?
assistant
Due to an emergency meeting, I want to cancel my reservation. Can you help me with that?
user
Sure, we are happy to help you. Please hold on a minute.
assistant
OK.
user
Thanks for your time, we did not find any reservation based on your name.
assistant
No problem, thank you for the information.
user
Thanks for reaching our agency.
assistant