Hello.
user
Hello. How may I assist you?
assistant
I need to cancel my reservation as my friend met with an accident, can you help me?
user
Sure, I can help you with that. For sure I need your name, so that I can help you easily.
assistant
Myself Michelle Jones.
user
Michelle, there is no reservation found on your name. Thank you for visiting us.
assistant
No problem, thanks for checking.
user