Hi.
user
Hello.
assistant
My name is Eric Wilson.
user
Eric, how can I help you?
assistant
Due to heavy rains in my existing location, I want to cancel my reservation. Could you help me in cancellation of ticket?
user
Sure, I will help you. Please wait for a while, I will check your reservation status and get back to you.
assistant
Ok, take your time.
user
Wilson, I did not find any reservation by your name in our database.
assistant
That's fine, no problem. Thank you for helping me.
user
You are welcome and thank you for choosing us.
assistant