Hello.
user
Hello. How may I assist you today?
assistant
Can you please help me in changing my recent reservation? As my planned trip has been postponed to some other dates.
user
Sure, I will try to help your reservation change but I need your name to proceed further.
assistant
Fine, my name is Matthew Wright.
user
I could not find any reservation with your name in our database.
assistant
Oh! That's ok, thank you for giving the information.
user
Thanks for choosing us.
assistant