Hello.
user
Hello. How may I help you?
assistant
  As my plan to go for a shopping got cancelled I want to cancel my reservation, can you help me with it please?
user
Sure, may I know your name to proceed?
assistant
      My name is Carol Jackson.
user
Please wait for a moment.
assistant
Sure, take your own time.
user
Sorry to say, no reservation found on your name.
assistant
Ok, no problem. Thank you for the response.
user
Thank you for reaching us.
assistant