Hi.
user
Hello. How can I assist you now?
assistant
Karen Hall here. As I have fallen sick suddenly due to bad weather, I would like to cancel my recent reservation.
user
Sure, I will help you with that. Please wait a moment to check your reservation status.
assistant
Ok.
user
Sorry Karen Hall, no reservation has found under your name to cancel.
assistant
That's ok, thank you for your help.
user
Thank you for choosing us, have a good day.
assistant