Hello.
user
Hello, how can I help you today?
assistant
Due to an emergency I had to request for this change reservation. Can you please help me to change an existing reservation?
user
Sure, we are here to help you to change it. May I know your name?
assistant
My name is Virginia Baker.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there was no reservation found on your name.
assistant
That's not a problem. Thanks for your information.
user
Thank you for contacting us.
assistant