Hello.
user
Hello, how can I help you today?
assistant
I would like to cancel my flight reservation as I am sick, can you please help me?
user
Sure, may I know your good name?
assistant
Thank you so much. I am Jessica Adams.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
Not an issue. Anyway, thank you for checking.
user
Thank you for reaching us.
assistant