Hello.
user
Hello. How may I aid you?
assistant
I want to cancel my ticket as I am sick.
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Patrick Perez here.
user
Thank you. Please be online for a while. I will check your reservation status and get back to you.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
No problem, thank you.
user
Welcome Patrick Perez.
assistant