Hello.
user
Hello, how may I aid you today?
assistant
 I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you please help me in cancellation?
user
Sure, may I know your good name please?
assistant
I am Patrick Garcia.
user
There is no recent reservation found on your name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant