Hello.
user
Hello.
assistant
I am Joseph Jackson.
user
How may I assist you today?
assistant
 I want to cancel my recent reservation as my engagement is postponed. Can you please help me out?
user
Sure. Joseph, let me check with your details.
assistant
Ok.
user
Joseph, there is no reservation found under your name.
assistant
That's ok. Thank you for your time.
user
Thank you for contacting us.
assistant