Hello.
user
Hello, how can I help you today?
assistant
Can you help me to change the reservation which I had done last week?
user
Sure, I can cancel your reservation right now. Before that I need to know your good name please?
assistant
Ok, thank you. My name is Stephen White.
user
Ok, Please stay online, I will check the previous list and revert to you.
assistant
Yes, I will wait.
user
Thanks for remaining so positive. We are sorry to say that, there is no active reservation found on your name.
assistant
That is ok, thank you for providing the information.
user
Thanks for reaching us.
assistant