Hi.
user
Hello.
assistant
I am Daniel Campbell.
user
How can I best assist you now?
assistant
 I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow.
user
Sure, I will help you.
assistant
Sure.
user
Please give me a while. I will check the reservation status.
assistant
Ok.
user
Thanks for your time. There was no reservation found on your name.
assistant
it's Ok, thanks for your response.
user
Thank you for availing with us.
assistant