Hi.
user
Hello, how may I oblige you today?
assistant
I want to change my existing reservation due to an emergency, can you please help me?
user
Sure, may I know your good name?
assistant
Sure, my name is Justin Miller.
user
Ok, please wait for a minute.
assistant
Sure, I will wait.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, not an issue.Thank you for your information.
user
Thank you for choosing us.
assistant