Hello.
user
Hello, how may I assist you?
assistant
My final exam dates are postponed, can you please help me for cancelling the recent reservation?
user
Sure, I am glad to help you. Could you please provide your name to check your reservation status?
assistant
Sure, my previous reservation is on the name of Melissa Carter.
user
Sorry to say, I did not find any reservation under your name in my database.
assistant
Ok, no problem. Thank you.
user
Thank you for choosing us, have a nice day.
assistant