Hi.
user
Hello, how may I help you?
assistant
Can you help me to cancel my reservation?
user
May I know your name to check your reservation?
assistant
My name is Frank Allen.
user
I found your reservation, would you like me to cancel it?
assistant
Yes, proceed with that.
user
Ok, ticket has been cancelled.
assistant
Thank you for your help in cancelling.
user
Welcome, have a good day.
assistant