Hi.
user
Hello. How may I aid you today?
assistant
I just want to change my existing reservation, due to sudden demise of my grand mother.
user
Ok, I am here to help you with that. May I know your good name?
assistant
Brenda Wilson is my name.
user
Ok, wait for a minute.
assistant
Ok.
user
Sorry to say that, there are is no reservation found on your name in our database.
assistant
That's ok, thank you.
user
Thank you for reaching us. Have a nice day.
assistant