Hello.
user
Hello, How can I help you?
assistant
I want to cancel my reservation, can you please help me to cancel my ticket?
user
Sure, may I know your name?
assistant
My name is Scott Anderson.
user
Ok, please wait a minute.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your name.
assistant
Ok, not an issue. Thank you for informing me.
user
Thank you.
assistant