Hi. I am Michelle Campbell.
user
Hello. How may I assist you?
assistant
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
user
Sure, I will help you.
assistant
Thank you.
user
Please, wait a minute.
assistant
Sure.
user
Thanks for your time, I could not find any reservation on your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching us.
assistant