Hello, I am Nicole Moore.
user
Hello, how may I assist you?
assistant
I want to do some modifications in my reservation due to heavy rains. Can you aid me?
user
Sure, hold on for a moment. Let me check.
assistant
Take your time.
user
Sorry Moore, there are no flights reserved on your name.
assistant
No issues. Thank you for checking.
user
Welcome. Thank you for choosing us.
assistant
Welcome.
user