Hi.
user
Hello, how may I assist you today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I am here to help you. May I know your good name please?
assistant
I am Eric Thompson.
user
Please wait for a moment.
assistant
Sure.
user
Sorry Thompson, there is no reservation found as per your name in our database.
assistant
No problem, thanks for checking.
user
Thank you for reaching us.
assistant