Hi.
user
Hello, how may I be at your service today?
assistant
Please help me to cancel my recent reservation.
user
May I know your name please to check the status of your reservation?
assistant
Matthew Hall here.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant