Hi, my name is Shirley Wright.
user
Hello, how may I be of your assistance today?
assistant
We friends are planning to change the tour, as we have an emergency work. Will you help me in changing the reservation?
user
Ok. Please wait a while let me check the reservation list and I will get back to you with the status.
assistant
Sure.
user
Thank you for your time. Sorry, there is no active reservation found in your given name.
assistant
Fine. Thank you.
user
Thank you for reaching us. Have a nice day.
assistant