Hello.
user
Hello.
assistant
My name is John Nelson.
user
How may I assist you?
assistant
Due to an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I am here to help you out with that.
assistant
Thank you.
user
Please give me a moment to check your reservation status.
assistant
Sure, take your time.
user
Sorry, there is no reservation found on your name in our records.
assistant
That's ok, thank you for checking.
user
Thank you for approaching us.
assistant
Welcome.
user