Hi.
user
Hello, how may I succor you?
assistant
My holiday trip got cancelled due to heavy rain, can you please help me with cancelling my reservation?
user
Sure, may I know your name to check the reservation list and revert you?
assistant
My name is Barbara Garcia.
user
We could not find any reservation by the name you provided.
assistant
Ok, no worries. Thank you.
user
Thank you for picking us.
assistant