Hi.
user
Hello, how can I help you?
assistant
Owing to an emergency, I need to change my existing reservation. Can you help me with this?
user
Sure, can you please provide me your name?
assistant
I am Kenneth Gonzalez.
user
Give me a moment.
assistant
Sure.
user
Kenneth Gonzalez. I regret to inform that there is no reservation by your name?
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant