Hello.
user
Hello, how may I aid you?
assistant
Pamela Hall here. I would like to cancel my reservation, can you please help me out?
user
Sure, please be on hold.
assistant
Sure, I will wait for your response.
user
Thank you for your time, we did not find any active reservation in your name to cancel it.
assistant
Ok, no problem. Thank you for checking out.
user
Thank you for reaching us.
assistant