Hello.
user
Hello, may I know your name please?
assistant
Myself Melissa Nelson.
user
Yes Melissa, how can I assist you today?
assistant
I want to cancel my previous reservation. Can you please help me with that?
user
Sure, please wait for a moment.
assistant
OK.
user
Sorry, there is no reservation found on your name. Want to have any more information please?
assistant
No thanks.
user
Thank you and have nice day.
assistant
Thank you for your information.
user