Hello.
user
Hello, how may I help you?
assistant
I want to postpone my trip due to an emergency. Can you aid me in amending my existing reservation?
user
Sure, can I know your name?
assistant
Ticket was reserved on the name Debra Baker.
user
Sorry, there is no reservation found on given name.
assistant
No issues. Thank you for checking.
user
Thank you for reaching us.
assistant