Hello.
user
Hello, how can I help you?
assistant
Owing to emergency I want to cancel my recent reservation, can you help me with that?
user
Sure, I can help you with that. May I know your good name please?
assistant
I am Stephanie Parker.
user
Ok, please wait for a while.
assistant
Sure.
user
Stephanie Parker, there is no active reservation found under your name to do cancellation.
assistant
No problem, thank you for the checking.
user
Thank you for choosing us.
assistant