Hi.
user
Hello, how may I aid you?
assistant
I am Sharon Martinez. Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I am here to help you in that.
assistant
Thank you.
user
Please give me a moment to check your reservation status.
assistant
Sure, I will wait for your response.
user
Sorry, there is no reservation found on your name in our records.
assistant
No problem, thanks for checking.
user
Thank you for choosing us.
assistant