Hello.
user
Hello. In which way I can aid you today?
assistant
Can you please aid me to modify the ticket details? Because the planned trip got postponed due to some other important work.
user
Sure, I will aid you with that. May I know your name for further process?
assistant
Thank you for your response. My name is Ronald Allen.
user
Ok, please hold on a moment.
assistant
Ok, take your own time.
user
 There is no previous reservation available under your name.
assistant
Oh! It is sad to hear from your end. Anyhow thanks for checking.
user
Thank you for reaching us.
assistant
You are most welcome.
user