Hello.
user
Hello, how may I help you?
assistant
Myself Samuel Lopez. I need to change my existing reservation, can you please help me out?
user
Sure, please wait a minute.
assistant
Please take your time.
user
Thank you for waiting. Samuel, I didn't find any active reservation under your name in our database.
assistant
That's fine, thank you for searching the details.
user
Most welcome.
assistant