Hi.
user
Hello. How may I assist you now?
assistant
I need to modify my reservation as I am not able to make my trip due to ill health. Can you assist me about that?
user
May I know your good name to help you with modification of your booking?
assistant
Thank you for considering my request. My name is Patrick White.
user
Sorry to say, there is no reservation found by your name.
assistant
Not a problem, anyways thank you for the information.
user
Thank you for reaching our services.
assistant