Hi.
user
Hello.
assistant
I am Donald Collins.
user
How can I aid you at this moment?
assistant
Can you help me in cancelling my reservation, as my exam is postponed?
user
Sure, I will help you in cancelling your reservation.
assistant
Ok.
user
Please give me a moment to check your reservation status. Donald Collins, there is no active reservation found under your name in our database.
assistant
That's ok, thank you.
user
Thank you for contacting us.
assistant