Hi, I am Thomas Brown.
user
Hello, how can I aid you today?
assistant
I want to cancel my reservation as I have a change of plan in my adventure trip. Can you help me with cancellation?
user
Sure, please standby.
assistant
Ok.
user
Sorry, there is no reservation found in your name.
assistant
Its Ok.
user
Thank you for availing us.
assistant
Thanks for your time.
user