Hello.
user
Hello, How may I aid you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, I will help you. May I know your name to check your reservation?
assistant
My reservation was done under the name Jennifer Garcia.
user
Please wait a second.
assistant
Sure, take your time.
user
Thanks for waiting, there is no active reservation on your name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you.
assistant