Hello.
user
Hello, how can I guide you for today?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
I will help you with that.
assistant
Thank you.
user
May I know your name?
assistant
My name is Virginia Moore.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure, take your own time.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, not an issue.
user
Thank you for contacting us, have a nice day.
assistant
Thank you for providing information.
user