Hi, I am Laura Jones.
user
Hello, how may I oblige you?
assistant
Owing to an emergency, my planned trip to Washington got cancelled. So I request you to cancel my existing reservation.
user
Sure, we will help you. Please wait a moment, I will get beck to you with the current status.
assistant
Sure.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Ok, not an issue. Thank you for your assistance.
user
Thank you for reaching us.
assistant