Hi.
user
Hello, how can I help you out?
assistant
Eric Hernandez here. Can you please be my helping hand in changing my existing reservation?
user
Sure, we are here to help you. Can you please let me know your good name?
assistant
Thank you. Already mentioned above.
user
Sorry, please be on hold.
assistant
Sure.
user
Thanks for waiting, we did not find any active reservation on your name.
assistant
No problem, thank you.
user
Thank you for choosing us.
assistant