Hello.
user
Hello, how can I assist you at this moment?
assistant
I want to cancel my recent reservation due to sudden postpone of my exams. Can you help me with that?
user
Sure, please provide your name for checking the current status of your reservation.
assistant
I am Andrew Wilson.
user
Please wait for a couple of minutes.
assistant
Sure.
user
Sorry, no reservation found on name of Andrew Wilson.
assistant
Ok, no issues. Thank you.
user
Thank you for approaching us, have a nice day.
assistant