Hello.
user
Hello. How can I assist you  at this moment?
assistant
I am Kathleen Jones. Can you please help me in changing my recent reservation which I have reserved in advance.?
user
Sure, I can help you in flight ticket modification. Please give me a moment.
assistant
Ok, sure.
user
I am happy to say that your flight ticket booking has found, can you please mention your travel dates that you have planned for your journey?
assistant
Ok, my journey dates are 11/06 and 11/08.
user
Can you please mention your source and destination region airport codes of your journey?
assistant
My travelling airport codes are PHL to LAX.
user
Please wait for a while.
assistant
Ok, sure.
user
I have found a flight in economy class with a ticket fare of 100 and there is a 1 halt in between your journey, can I confirm your flight ticket booking?
assistant
Ok, please proceed for booking.
user
Ok, the flight ticket booking is done in 1014 flight and the airlines is Southwest. Have a happy journey.
assistant
Thank you.
user
You are most welcome and thank you for reaching us.
assistant