Hi.
user
Hello, How exactly I can serve you the best today?
assistant
 I want to cancel my reservation, why because my friends already done my reservation with some other airlines. So could you please help me out?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your name to check your details in our database?
assistant
Sure, I am Frank Gonzalez.
user
Please wait a while.
assistant
Ok.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for reaching us.
assistant