Hi.
user
 Hello, How exactly I can serve you the best today?
assistant
I am Nicole Lopez.
user
Ok.
assistant
I want to cancel my trip due to an emergency. Can you help me in cancelling my ticket?
user
Sure, I will help you with that.
assistant
Ok.
user
Please wait a moment.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, not an issue. Thank you for checking.
user
Thank you for choosing us.
assistant