Hello.
user
Hello, how may I assist you?
assistant
Please try to cancel my ticket which I have reserved previously, due to an emergency I am not able to travel.
user
Sure, may I know your name please?
assistant
My name is Ronald King.
user
Ok, hold on for a moment please. Let me check.
assistant
Sure.
user
I found a reservation on your name, shall I proceed to cancel this ticket?
assistant
Sure, please cancel it, when can I expect my refund.
user
Your ticket has been canceled. Your money will be refund in 2 working days.
assistant
Thank you for your service.
user
Thank you for reaching us. Have a good day.
assistant