Hello.
user
Hello, how can I aid you today?
assistant
Myself Melissa Scott. I would like to change my recent reservation due to some personal issues, will you help me with that?
user
Sure, I am here to help you with that reservation change.
assistant
Thank you for accepting my request.
user
Please hold for a moment, let me check your previous reservation status.
assistant
Ok, I will wait for your response.
user
Thank you for waiting. There is no active reservation found with your name in our reservation list to change it.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us, have a great  day.
assistant