Hi. I am Samuel Johnson.
user
Hello, how may I support you today?
assistant
Due to heavy rains cricket match got postponed, so I need to change my existing reservation. Can you please change my reservation?
user
Sure, please be on hold.
assistant
Ok.
user
Sorry to say that, there was no reservation found on your specified name.
assistant
Ok, thanks for your response.
user
Thank you for reaching us.
assistant