Hi, I am Rachel Moore.
user
Hello, How can I support you the best today?
assistant
Owing an emergency want to cancel my reservation, so can you help me with it please?
user
Sure, I can help you in that. Please wait for a while.
assistant
Ok.
user
 Sorry Rachel Moore, there is no active reservation on your name to cancel it.
assistant
        That's ok. Thank you for the response.
user
Thanks for approaching us.
assistant