Hi.
user
Hello, how can I provide service to you?
assistant
Could you please help me to cancel my recent reservation as my plan to meet my grand parents got postpone due to technical issues?
user
Sure, may I know your name to check the reservation?
assistant
I am Donald Perez.
user
Please wait, I will check the reservation in the database and get back to you.
assistant
Sure.
user
Sorry, we couldn't find a reservation on your name to cancel.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for contacting us.
assistant