Hello.
user
Hello. How can I help you?
assistant
My scheduled examination dates has been cancelled, could you please help me with cancelling my recent reservation?
user
May I know your name please?
assistant
I am Stephen Walker.
user
Ok, please hold on for a moment till I check with your booking status.
assistant
Sure.
user
Sorry to inform you but there is no reservation by the name of Stephen Walker.
assistant
That's ok, no issues.
user
Sorry for the inconvenience by our agency.
assistant
That's ok, thank you for the information.
user
Thank you for consulting us, have a nice day.
assistant