Hi.
user
Hello. How can I assist you today?
assistant
Ronald Thompson here. As I have fallen sick suddenly due to bad weather, I would like to cancel my recent reservation.
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Ok.
user
Ronald, there is no reservation found under your name.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for contacting us.
assistant
You are welcome.
user