Hello.
user
Hello. How may I serve you?
assistant
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
user
Sure, I am happy to help you. Please provide your good name to proceed further.
assistant
Thank you for your response, my name is Janet Williams.
user
Sorry, we did not find any active reservation on your name in our data.
assistant
Oh! It's ok, no problem. Thank you for your information.
user
Thank you for opting us.
assistant