Hello.
user
Hello. How may I help you?
assistant
My name is Barbara Roberts. Owing to emergency, I want to cancel my recent reservation. Could you please help me in that?
user
Ok, wait a moment please.
assistant
Sure.
user
Thanks for your time, there is no reservation found on your name to change it.
assistant
Ok, thanks for your information.
user
Thanks for choosing us, have a good day.
assistant