Hello.
user
Hello.
assistant
Myself Charles Johnson.
user
What help do you require from our travel agency?
assistant
Can you please help me with cancelling my reservation?
user
Sure, I can assist you with the ticket cancellation process. Can you please hold on for a minute?
assistant
Thank you. I will wait for your response.
user
Sorry for the inconvenience, I have not found your previous reservation with your name to cancel.
assistant
Oh! It may not be booked properly due to server issue. Anyway, thank you for your time.
user
My pleasure. thank you for choosing us.
assistant