Hi.
user
Hello. How can I aid you?
assistant
Can you please help me with changing my recent reservation?
user
Sure, We are here to help you. May I know your name?
assistant
My name is Nicholas Jones.
user
Give me a minute.
assistant
Ok.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
OK, no issues. Thank you.
user
Thank you for reaching us.
assistant