Hello.
user
Hello. How can I assist you?
assistant
Due to an emergency, I have to cancel my previous flight ticket booking. Can you please help me?
user
Ok, I am here to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
May I know your name?
assistant
My name is Steven Lee.
user
Sorry, there is no active reservation found on your name to cancel.
assistant
No issues with that one, thank you for your quick response and checking my reservation.
user
Thank you for connecting with us.
assistant
Welcome.
user