Hello.
user
Hello.
assistant
My name is Elizabeth Hill.
user
Elizabeth, how may I assist you?
assistant
Actually, I booked a ticket to NYC, but due to a medical emergency, I am unable to attend.
user
Ok, so do you want me to cancel your existing reservation?
assistant
Yes, can you help me out?
user
Sure, I will help you in cancelling your reservation. Elizabeth, please hold on for a moment while I check the status of your existing reservation.
assistant
Sure, take your time.
user
Sorry, I could not find any reservation done on your name.
assistant
That's ok. Thank you for your time.
user
Thank you, have a good day.
assistant