Hello.
user
Hello, how could I serve you?
assistant
I need to cancel my trip due to sudden change in wether condition. Can you please aid me in cancellation?
user
Sure, may I know your name please?
assistant
Jacob Mitchell here.
user
Please wait a moment.
assistant
Sure.
user
We did not find any reservation on your given name.
assistant
No issues, thank you.
user
Thank you for choosing us.
assistant