Hello.
user
Hello. How may I guide you today?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I am glad to help you with that.
assistant
Thank you.
user
Can I know your name to check your previous reservation?
assistant
My name is Betty Hernandez.
user
Please wait a moment to check.
assistant
Sure.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
That's ok, thank you for your information.
user
Thank you for approaching us, hope you have a great day.
assistant