Hi.
user
Hello, how may I help you?
assistant
I want to cancel my reservation due to some personal issues, can you please help me with this?
user
Ok, may I know your name to check with reservation status?
assistant
I am Robert Parker.
user
Ok, please allow me to check with your previous booking.
assistant
Sure.
user
Sorry to say, there are no flight reservations available by your name.
assistant
It's ok, thank you.
user
Thank you for choosing us.
assistant