Hello.
user
Hello, how may I aid you today?
assistant
I am Raymond Hill. I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Sure, I am here to help you, please wait for a moment to check your details.
assistant
Sure.
user
Sorry to say, no reservation found on your name.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us, have a nice day.
assistant