Hello.
user
Hello, could you please tell us for what help you approached us?
assistant
I want to change an existing reservation, so please help me in changing the reservation.
user
Ok, could I have your name please?
assistant
Myself Michelle Thompson.
user
Ok, please allow me a moment.
assistant
Ok.
user
Sorry, there is no reservation with your name in our portal to make changes further.
assistant
Not an issue. Thank you.
user
You are welcome, have a great day.
assistant