Hello.
user
Hello. How can I aid you?
assistant
I just want to cancel my recent reservation as my plan to meet my grand parents got postponed.
user
Sure, We are here to help you.
assistant
Thank you.
user
May I know your name?
assistant
I am Justin King.
user
Give me a minute.
assistant
Sure.
user
Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant