Hi.
user
Hello.
assistant
Nicole Smith here.
user
How may I help you now?
assistant
Can you cancel my flight ticket reservation?
user
Sure, I will cancel you reservation, please be on hold.
assistant
Ok. Not a problem.
user
May I know your name please.
assistant
It is already given.
user
Sorry Nicole Smith, There is no reservation found on your name.
assistant
Not a problem. Thank you.
user
Thank you for reaching us.
assistant