Hello.
user
Hello. How may I help you?
assistant
 I want to cancel my recent reservation due to sudden demise of my grand father. Can you please help me with this?
user
Sure, can you help me with your name?
assistant
Brenda Williams here.
user
Sorry, there is no reservation found under your name.
assistant
No problem, Thanks for the information.
user
Thank you for reaching us.
assistant