Hi.
user
Hello, how can I help you today?
assistant
Please help me in cancelling my reservation.
user
Sure, can I have your name please?
assistant
My name is James Hall.
user
Ok, please wait for a while.
assistant
Ok, take your time.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
That's ok, thank you for the response.
user
Thank you for opting us.
assistant