Hello.
user
Hello. How may I help you out?
assistant
I want to change my existing reservation due to bad weather condition, can you please help me with that?
user
Sure, I will help you in changing the ticket. May I know your name please?
assistant
My name is Mary Young.
user
Sorry, there are no reservations found in our database.
assistant
Not an issue, thank you.
user
Thank you for reaching us.
assistant