Hello.
user
Hello. How may I assist you today?
assistant
Due to some emergency I need to change my existing reservation, Can you help me changing my reservation?
user
Sure, I am here to help you to change that reservation but I need your name to check the reservation details.
assistant
I am Richard Collins.
user
Please wait for a minute, let me check.
assistant
Sure.
user
Thanks for your patience, based on your request there is no reservation previously in our database with your name.
assistant
No problem. Thank you for the information,.
user
You are welcome.
assistant