Hello.
user
Hello. How may I help you?
assistant
I want to cancel my reservation due to some business meeting postponed, can you please help me in this?
user
Sure, may I know your name?
assistant
Sure, my name is Stephen Clark.
user
Please give me a moment to check our website.
assistant
Sure, I will wait.
user
Sorry Clark, no reservation is available by your name.
assistant
Ok, no problem. Thank you for your service.
user
Thank you for contacting us.
assistant