Hello.
user
Hello.
assistant
Stephanie Gonzalez here.
user
How may I guide you at this moment?
assistant
My house got burned down due to short circuit, so I want to cancel my ticket.
user
Sad to hear that. Please wait a moment to check your previous reservation status.
assistant
Ok.
user
We regret to inform you that there is no reservation found on your name in our records.
assistant
No problem, thank you.
user
Thank you for reaching us, hope you have a great day.
assistant