Hello.
user
Hello, how may I be of your service?
assistant
Can you help me in changing existing reservation?
user
Sure, we are here to help you. May I know your name to proceed?
assistant
Rachel Carter is my name.
user
OK, please give me moment I will check the status and revert you.
assistant
OK.
user
Thanks for your time. Unfortunately we did not find any reservation matching your name.
assistant
OK, thanks for your information.
user
Thanks for reaching us.
assistant