Hello, I am Steven Carter.
user
Hello, how may I assist you?
assistant
Owing to an emergency I need to change reservation, can you please help me?
user
Sure, I will help you in changing the reservation. Please wait for a minute.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no problem. Thank you.
user
Thank you for contacting us, have a pleasant day.
assistant