Hello.
user
Hello, how may I aid you at this moment?
assistant
I have to cancel my flight ticket, can you help me?
user
Ok, can you please provide your name for checking is there any existing reservation?
assistant
Ok, my name is Jason Brown.
user
Sorry Jason, I have found active reservation under your name and as per your interest I have cancelled it.
assistant
Ok, thank you for assisting me.
user
My pleasure, thank you for reaching out here. Hope you have a nice day.
assistant