Hello.
user
Hello.
assistant
Myself Nancy Collins.
user
 Nancy Collins. How can I help you?
assistant
I want to cancel my recent reservation, because I want to travel  with my friends by road. Will you help me with that?
user
Sure, Please give me a moment.
assistant
Thank you for accepting my request.
user
I regret to inform that there is no name by Nancy Collins.
assistant
Ok, not an issue.
user
Thank you for approaching us.
assistant
Thank you for your information.
user