Hi.
user
Hello, how can I help you today?
assistant
 I need to cancel my recent reservation due to my scheduled examination dates has been postponed.
user
Sure, may I know your good name?
assistant
I made a reservation on this name Raymond Adams.
user
Please wait for a moment.
assistant
Ok.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok, no problem.
user
Thank you for opting us.
assistant
Thanks for the information.
user