Hello.
user
Hello, how may I help you?
assistant
I need to change my travel dates in the past ticket, can you please help me to check my ticket status and modify it?
user
Sure, can you please share your good name?
assistant
Sure, my name is Nancy Smith.
user
Please wait for a while.
assistant
Ok, take your time.
user
Sorry, no reservation found on your given name.
assistant
It's ok, not a problem with that. Thank you for checking my ticket status.
user
Thank you for choosing us.
assistant