Hello.
user
Hello, how may I assist you today?
assistant
I would like to cancel my recent reservation because my trip dates are postponed, can you help me?
user
Sure, I am here to help you. May I know your name?
assistant
I am Donald Perez.
user
Please wait.
assistant
Sure.
user
I could not find any reservation on your name.
assistant
That's ok, thank you for checking.
user
Thank you for approaching us.
assistant