Hi.
user
Hello. How can I assist you?
assistant
Owing to an emergency, my live concert got cancelled. So I want you to cancel my existing reservation.
user
Sure, I am pleased to help you. May I know your name please?
assistant
Sure, Michael Lee here.
user
Ok, please wait.
assistant
Sure.
user
Thank you for waiting, we found a reservation on your name and it has been cancelled as per your request.
assistant
Thank you.
user
Thank you for reaching us, have a good day.
assistant