Hello,.
user
Hello,. What service are you expecting from us?
assistant
 I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me with that?
user
Sure, I will help you with that.
assistant
Thank you.
user
On what name, do I need to check your reservation status?
assistant
I am Kevin Baker.
user
Thanks for the details, please be on hold.
assistant
Sure.
user
Sorry to notify you Kevin, there is no reservation found on your given name.
assistant
Ok, no issues. Thanks for the information.
user
Thanks for approaching us.
assistant