Hi.
user
Hello, how may I help you today?
assistant
Actually I have booked a flight ticket for a trip but, I changed my mind to go by road. So, please cancel my ticket.
user
Sure. Please wait for a while.
assistant
OK.
user
For further proceeding may know your good name please?
assistant
Sure, Donna Wright is my name.
user
Sorry, there is no reservation found on your given name.
assistant
Ok, no problem. Thanks for your time.
user
Thanks for choosing us.
assistant