Hello.
user
Hello, how may I help you?
assistant
I am Joseph Hernandez, want to cancel my recent reservation due to some emergency. Please help me out with that.
user
Sure, please wait a minute.
assistant
Ok, take your time.
user
Sorry, there is no active reservation found under your name in our database.
assistant
It's ok, thank you for your help.
user
Most welcome.
assistant