Hi.
user
Hello, how may I help you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, please help me with your name to proceed further.
assistant
Myself Mary Rodriguez.
user
Ok Mary, please give me a moment to check the records.
assistant
Sure.
user
Sorry Mary, there is no reservation available as per our records.
assistant
No problem, thanks for checking.
user
Most welcome.
assistant