Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my reservation due to bad weather conditions at my destination place, so please aid me.
user
Sure, kindly share your name.
assistant
Sure, I am Nicholas Turner.
user
Please wait a moment.
assistant
Ok, I will wait.
user
Sorry to  say, no reservation found with your name.
assistant
Not a problem, thank you.
user
Thanks for reaching us.
assistant