Hi.
user
Hello, how can I render you today?
assistant
Owing to an emergency, my planned trip to New York has been postponed. So I request to change my existing reservation.
user
Sure, I will help you with that. On what name, do I need to check your reservation status?
assistant
Sure, I have a recent reservation with name Katherine Harris.
user
Please wait a while.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
Ok, not an issue. Thank you for your assistance.
user
Thank you for reaching us.
assistant