Hello.
user
Hello, how may I assist you?
assistant
My son's leg got fractured last day so I will not able to fly on those days, can you please cancel my previous reservation?
user
Sad to hear this, can I know in which name you have previously booked the ticket?
assistant
Sure, I have booked on my name, it's Larry Smith.
user
Sorry to say this, there is no ticket showing on your name, please recheck with your messages once.
assistant
Ok, not an issue, may be it was not reserved properly.
user
Thank you for reaching us.
assistant
Any way, thank you for your information.
user