Hello.
user
Hello, how can I assist you today?
assistant
I want to change my existing reservation due to bad health issues, can you help me with that?
user
Sure, let me know your name please to check further?
assistant
I am Samuel Nelson.
user
Please stand by.
assistant
Sure.
user
Sorry, no reservation found with your given name in our database to change it.
assistant
Ok, no issues. Thank you.
user
Thank you for contacting us.
assistant