Hi.
user
Hello. How can I assist you?
assistant
I would like to change my reservation due to postpone of my sister's engagement. Please help me with it.
user
Ok, may I know your name?
assistant
Sure, I am Jacob Davis.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to inform you Jacob Davis, no reservation was found by your name.
assistant
Fine, thanks for the information.
user
Thank you for choosing our agency.
assistant