Hello.
user
Hello. How may I assist you today?
assistant
I am Thomas Nelson. Due to my health problem I want to change my reservation, can you please help me to change my reservation?
user
Sure, I will help you. Please wait a moment to check your previous reservation status.
assistant
Sure, take your own time.
user
Sorry to inform you that, there is no reservation found with your name in our records.
assistant
That's fine. Thank you for your help.
user
Thank you for reaching us, have a great day.
assistant