Hello, I am Dorothy Edwards.
user
Hello, how can I help you?
assistant
Due to my health problem I want to change my reservation, can you please help me to change my reservation?
user
Sure, we are here to help you. Please give me a moment. I will check the status and let you know.
assistant
Ok.
user
Thanks for waiting. There was no existing reservation found on your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for contacting us. Have a good day.
assistant