Hello.
user
Hello. How can I assist you?
assistant
My exams are postponed due to heavy rains, can you help me to change dates in my recent reservation?
user
Yes, can you tell me your name?
assistant
The ticket is reserved under the name Susan Martin.
user
Sorry to inform you that there is no reservation found on your name.
assistant
No issue, thank you for your time to check with my reservation status.
user
Thank you for contacting us.
assistant