Hello.
user
Hello, how may I help you today?
assistant
I want to cancel my existing reservation. As I planned for a vacation, but the exams are postponed.
user
Sure, can you please provide me your name?
assistant
Ok, My name is Kimberly Hill.
user
Ok, please wait a minute. I will check and revert you.
assistant
Sure.
user
Thanks for your time. unfortunately there is no reservation found on your name.
assistant
Ok. Thank you.
user
Thank you for choosing us.
assistant