Hi.
user
Hello.
assistant
I am Ruth Jackson.
user
How can I serve you?
assistant
I want to change my existing reservation, due to sudden demise of my grand mother. Can you please change my reservation?
user
Sure. Wait for a while.
assistant
Ok.
user
Thanks for waiting. No reservation found on your name.
assistant
Ok, no problem. Thank you.
user
Thank you.
assistant