Hello.
user
Hello, what can I aid you at this moment?
assistant
My business trip has been postponed, can you please help me for changing the exiting reservation?
user
Yes, I will help you about it. Please, provide your name to check the reservation status.
assistant
Sure, my name is Kevin Lee.
user
Sorry Lee, there is no reservation under your name to change.
assistant
Ok, no problem. Thank you for your information.
user
Most welcome. Hope you have a great day.
assistant