Hello.
user
Hello. How may I assist you today?
assistant
I want to change my reservation due to postponed of my Cricket match to other dates, so please help me in changing.
user
Sure, I will try to help you but I need your name to check the reservation.
assistant
Thank you for accepting my request. My name is Nicholas Phillips.
user
I could not find any reservation with your name in our database.
assistant
No problem, thank you.
user
My pleasure.
assistant