Hello.
user
Hello.
assistant
I am Donna Hernandez.
user
How can I assist you today?
assistant
I would like to postpone my tour due to my ill health, can you please help me in changing my existing reservation?
user
Sure, will you please give me a moment?
assistant
Sure, take your own time.
user
Thanks for waiting, there is no reservation found under your name.
assistant
Ok, not an issue. Thank you for providing information.
user
Welcome, have a great day.
assistant