Hello.
user
Hello. How can I help you?
assistant
I want to change my reservation due to some problems I am unable to travel those dates, can you please change my reservation?
user
Can you please provide the name on which the reservation has been confirmed?
assistant
Sure, my name is Betty Johnson.
user
Sorry, there is no reservation found by the name that you had provided.
assistant
Oh! May be I am not booked my ticket properly at that time.
user
Thank you and have a nice day.
assistant
Thank you for your information.
user