Hello.
user
Hello.
assistant
Is this flight ticket booking agency?
user
Yes. How can I aid you at this moment?
assistant
I am a formula one racer and I was going to take a part in a competition in a sports stadium in New York but unfortunately I got injured recently, so I will not be able to attend on that dates as I need to consult the doctor regarding that injury. Can you please change my recent reservation?
user
Sure, I am here to help you in the changing ticket.
assistant
Thank you for accepting my request.
user
Please wait for a moment to check the changing your ticket.
assistant
Sure, I will wait for your response.
user
Could you send me your name to check the reservation status?
assistant
Sure, please check the reservation with my name Benjamin Smith.
user
Thank you for providing your name.
assistant
It's ok.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Thank you for reaching us.
assistant
Most welcome.
user