Hello.
user
Hello. How may I assist you at this moment?
assistant
I want to cancel my recent reservation, as my health is not good. Can you please help me in cancelling my reservation?
user
Sure, I am glad to help you out.
assistant
Thank you.
user
May I know your name to check your reservation status.
assistant
My name is Melissa Brown.
user
Ok, please wait for a moment.
assistant
Ok, sure. I will wait for your response.
user
Sorry, there is no reservation found on your name in our records.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant