Hello.
user
Hello.
assistant
I am Amy Parker.
user
How can I help you?
assistant
 I want to change my ticket reservation that when I am booking a ticket it show's with a 2 lay by flight in my journey but due to an emergency, I need a 1 lay by flight to reach my terminus region, so can you please help me in modifying my recent ticket booking?
user
Sure, take your time. Sorry to say, there is no reservation  on your name in our database.
assistant
Ok, that's fine. No issues with that one. Thank you for your immediate response.
user
Thank you for reaching us.
assistant
Welcome.
user