Hello, I am Jacob Walker.
user
Hello, how may I assist you?
assistant
I already had a reservation for my holiday trip but, suddenly I need to attend a client meeting at head quarters. So I need to cancel my reservation. Can you help me with it?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait for a while, I will check and get back to you.
assistant
Ok.
user
We found a reservation on your given name, shall I cancel it?
assistant
Yes, please cancel it.
user
Ok, your reservation has been cancelled.
assistant
Thank you for the help.
user
Thank you for choosing us.
assistant