Hello.
user
Hello, how may I render you?
assistant
I want to cancel my reservation due to heavy snowfall at my destination place, so please cancel it.
user
Sure, may I know your name?
assistant
Sure, my name is John Williams from New York.
user
Please wait for a minute.
assistant
Sure.
user
There is no reservation found on your name in our database.
assistant
No issues, thanks for your assistance.
user
Thanks for availing us.
assistant