Hello. I am Mary Young.
user
Hello, welcome to UB booking agency. How can I aid you, Mary?
assistant
I had planned to go on a vacation, but it was cancelled.Can you cancel my  recent reservation?
user
Definitely, give me few seconds to check your reservation details.
assistant
Sure.
user
No reservation details are showing here with your name in our records, may be you didn't reserve your ticket in a proper way.
assistant
That's fine. Thank you for your help.
user
Thank you for reaching us, have a nice day.
assistant