Hello.
user
Hello. How may I assist you today?
assistant
I would like to spend some days with my family, please help me in changing my existing reservation.
user
Sure, I am here to help you in changing, please hold on for a moment to check your reservation status. May I know your name please?
assistant
My name is Benjamin Harris.
user
Harris, there is no any active reservation with your name in my database.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant