Hello.
user
Hello, how may I help you?
assistant
I want to postpone my trip due to an emergency. Can you aid me in amending my existing reservation?
user
Sure, may I know your name?
assistant
Myself Richard Walker.
user
Please wait for a moment to check your details.
assistant
Take your time.
user
Sorry, no reservation found on your name.
assistant
No issues. Thank you for checking.
user
Thank you for reaching us.
assistant