Hello.
user
Hello, how may I be at your service today?
assistant
I would like to cancel my recent reservation because my health condition was not good, can you help me?
user
May I know your name please to check the status of your reservation?
assistant
Nancy Nelson.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant