Hello.
user
Hello. How may I assist you now?
assistant
I just want to cancel my recent reservation, due to heavy snowfall at my destination.
user
Sure, I am glad to help you with that.
assistant
Thank you.
user
Can I know your name to check your previous reservation?
assistant
Sure, Anna Miller is my name.
user
Please be on hold.
assistant
Sure.
user
There is no reservation found on your name in our records.
assistant
That's Ok, thanks for your assistance.
user
Thank you for reaching us, have a great day.
assistant