Hello.
user
Hello, how can I help you today?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
Can you please provide me your name?
assistant
James King here.
user
Sorry, no reservation found on your name to cancel your reservation.
assistant
No problem, Thanks for the information.
user
Thank you for choosing us, have a nice day.
assistant