Hello.
user
Hello, how may I help you?
assistant
Due to heavy floods in Dallas, which I would like to reach there tomorrow has been cancelled. Can you help me in cancelling my recent reservation?
user
Ok, may I know your name please to check the status?
assistant
My name is Patricia Parker.
user
Patrica, there are no active reservations found with your details.
assistant
Ok, no problem. May be my brother has cancelled it before on behalf of me.
user
Ok, thank you for reaching us.
assistant
Thank you for providing information.
user