Hello.
user
Hello.
assistant
My name is Kenneth Edwards.
user
How may I help you?
assistant
Due to heavy work, I couldn't make my trip. Can you change my reservation?
user
Sure, I will help you. Please wait a moment.
assistant
Ok, take your time.
user
Edwards, no reservation has been found on your name in our database.
assistant
Its ok, thank you for the information.
user
Thank you for approaching us.
assistant