Hello.
user
Hello, how can I aid  you?
assistant
The event which I am going to attend has been cancelled, please help me in cancelling my recent reservation.
user
It's my pleasure to help you. May I know your name to check with the status?
assistant
My name is Edward Phillips.
user
Please wait a moment.
assistant
Sure, take your time.
user
Thank you for waiting. Sorry, there is no active reservation found under your name to cancel.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant