Hi.
user
Hello, how may I help you today?
assistant
Can you please cancel my recent reservation? As my planned trip has been cancelled.
user
Sure, may I know your good name please?
assistant
Sure, my name is Jack Thompson.
user
Please wait a minute.
assistant
Sure, I'll wait for your response.
user
Sorry to say that, there is no active reservation found on your name.
assistant
That's ok, thank you for giving the information anyways.
user
Thank you for availing us.
assistant