Hello.
user
Hello, how may I help you?
assistant
I would like to change my reservation as I am leaving for hometown, can you please help me out?
user
Sure, please share your good name?
assistant
William Evans here.
user
Please wait for a while.
assistant
Sure.
user
Sorry, no reservation found on your given name.
assistant
Ok, thank you for your services.
user
Thank you for choosing us.
assistant