Hello.
user
Hello. How may I assist you today?
assistant
I want to change my existing reservation. Could you help me with that?
user
Sure, please mention your name so I can check with your details.
assistant
Nancy Parker here.
user
Please hold a moment, let me check.
assistant
Ok.
user
Sorry, there are no active reservations on your given name to change.
assistant
That's ok, no problem. Thank you.
user
Thank you for reaching our service.
assistant