Hello.
user
Hello, how can I help you now?
assistant
I want to cancel my reservation, because I have some another important work on those dates, can you please cancel my reservation?
user
Sure, I will help you with that.
assistant
Thanks.
user
May I know your name please?
assistant
Sure, my name is Stephanie Carter.
user
Sorry for the inconvenience, there is no reservation found on your name.
assistant
Oh! It's ok no problem, thank you for your information.
user
Thank you for approaching us, have a nice day.
assistant