Hello.
user
Hello, how can I help you?
assistant
Would it be possible to cancel my reservation, which I have done with my name?
user
Sure, please share me your  name to check the details.
assistant
My name is Jerry Edwards.
user
Jerry Edwards, sorry to inform you that there is no reservation found on your name.
assistant
No problem, thank you for time.
user
Thank you for choosing us.
assistant