Hi.
user
Hello.
assistant
I am James Garcia.
user
How can I help you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I am here to help you. Please wait.
assistant
Sure, I will wait for your response.
user
Thank you for waiting, sorry we didn't find any reservation on your name. Thank you for reaching us, have a nice day.
assistant
No problem, thanks for checking.
user