Hello.
user
Hello, how can I help you out?
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I will help you with changing. Can you please let me know your good name?
assistant
My name is Brenda Gonzalez.
user
Ok, please wait a moment. Let me check your status.
assistant
Sure, take your time.
user
Thanks for waiting, there is no active reservation on your name in our database.
assistant
That's ok, thank you for your information.
user
Thank you for choosing us.
assistant