Hi.
user
Hello. How can I aid you today?
assistant
I need to cancel my reservation as I am not able to travel due to my ill health. So, can you help me with that?
user
Sure, I am here to help you.
assistant
Thank you for considering my request.
user
May I know on whose name the ticket has been reserved formerly?
assistant
I have reserved with my name William Anderson.
user
Sorry William Anderson, there are no flights reserved on your given name formerly.
assistant
Not an issue with that, anyways thank you for the information.
user
Welcome, thank you for choosing us. Have a great day.
assistant