Hello.
user
Hello. How may I assist you?
assistant
Due to an emergency, I want to change my reservation. Can you help me?
user
Yes, I can help you. Can you share me your name for checking?
assistant
Jonathan Thomas here.
user
Give me a moment.
assistant
Ok.
user
Sorry to inform you that there is no reservation found on your name.
assistant
No problem, Thanks for the information.
user
Thank you for contacting us.
assistant