Hello.
user
Hello, how can I guide you for today?
assistant
I want to change my existing reservation, due to bad weather conditions. Can you please make some modifications?
user
I will help you with that.
assistant
Thank you.
user
May I know your name?
assistant
Patrick King is my name.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, thanks for your help.
user
Thank you for contacting us, have a nice day.
assistant