Hi.
user
Hello, how may I help you today?
assistant
As I have fallen sick suddenly due to bad weather, I would like to cancel my recent reservation.
user
Sure, I am here to help you. May I know your name please?
assistant
Steven Smith here.
user
Ok, wait for a moment please.
assistant
Ok.
user
Sorry to say, that there is no active reservation found on your name to cancel it.
assistant
That's ok, thank you for your help.
user
You are welcome.
assistant