Hello.
user
Hello, How can I help you?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, May I know your name?
assistant
Thank you. Myself Kathleen Jones.
user
Please wait a moment.
assistant
Sure, take your time.
user
Sorry, No reservation found on your name.
assistant
Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.
user
Thank you for reaching us.
assistant
Most welcome.
user