Hello.
user
Hello, how may I help you?
assistant
As I want to spend more time with my parents, please change my existing reservation.
user
Sure, may I know on which name you have reserved the ticket?
assistant
Sure, I have reserved it under the name Eric Brown.
user
Ok, please give me a minute I will get back to you.
assistant
Sure, I will be waiting.
user
Thanks for your time, sorry to say no reservation found with your name.
assistant
No problem, may be it was not reserved properly. Thank you for your information.
user
Thank you for availing us, have a nice day.
assistant