Hello.
user
Hello, how may I assist you today?
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, may I know your name for the changing process?
assistant
My name is Catherine Thompson.
user
Thank you, please hold for a moment.
assistant
Sure, take your time.
user
Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.
assistant
That's ok, thank you for your information.
user
Welcome, thank you for reaching us.
assistant