Hello.
user
Hello. What help do you need from our agency?
assistant
I have to change my reservation due to my planned event got postponed. So please help me with that.
user
Sure, I am here to help you with that. Can I know your full name please?
assistant
Thank you. please check the reservation with my name Edward Walker.
user
Ok, please hold on for a minute.
assistant
Sure, take your time.
user
Sorry to inform you that, there is no active reservation found on your name to change the details.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
You are welcome. Thank you for choosing us.
assistant
Most welcome.
user