Hi.
user
Hello, how may I help you today?
assistant
Earlier I made a reservation for my trip through an agent but, agent booked on wrong date. Can you please help me in changing the reservation to actual date?
user
Sure, we are here to help you. May I know your name?
assistant
I am David White.
user
Sorry, we could not found any active reservation with your given name.
assistant
Ok, no problem. Thank you for your response.
user
Thank you for choosing us.
assistant