Hi.
user
Hello, how may I help you today?
assistant
I want to change my reservation due to health problem, can you help me?
user
Sure, I will help you with this. May I know your name please for further process?
assistant
Myself Jerry Jones.
user
Ok, please wait for a mean while.
assistant
Sure.
user
Sorry Jones, there is no reservation found as per your name to change your reservation.
assistant
No problem, thanks for checking.
user
Thank you for contacting us.
assistant