Hello.
user
Hello, how may I serve you?
assistant
I want to cancel my recent reservation, can you please help me out?
user
Sure, may I know your name please?
assistant
Sure, my name is Thomas Carter.
user
Wait a moment.
assistant
Ok, take your time.
user
Thank you for your time, we did not find any active reservation in your name to cancel.
assistant
It's ok, thank you for the information.
user
Thank you for reaching us.
assistant