Hi.
user
Hello.
assistant
I am Virginia Garcia.
user
How may I assist you today?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me?
user
Sure, I am here to help you, please wait for a minute to check the reservation details.
assistant
Ok.
user
Thanks for your patience, I could not find any reservation with your name in our database.
assistant
No issue. Thank you.
user
Welcome.
assistant