Hi, I am Joseph Hall.
user
Hello, how can I help you today?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. So, can you help me with it?
user
Sure, please wait for a while, I will check the reservation list and revert to you.
assistant
Ok.
user
We hardly tried to find your reservation but, no reservation has been found with your name.
assistant
That's ok.
user
Thanks for reaching us.
assistant
Thank you for the response.
user