Hello.
user
Hello. How may I assist you today?
assistant
I want to change my existing reservation due to some issues, can you please help me with that?
user
Sure, I will help you. Please help me with your name.
assistant
Sure, I am Kenneth Harris.
user
Please allow me a minute to check for your booking details.
assistant
Sure.
user
Thank you. Kenneth Harris, I am really sorry to inform you that there is no booking found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for understanding.
assistant