Hello.
user
Hello. How may I assist you?
assistant
One of my friend admitted in hospital, so the planned trip got cancelled. Can you please help me in flight ticket cancellation process?
user
Sure, I will help you.
assistant
Thank you for considering my request.
user
May I know your name to check the reservation list?
assistant
My name is Eric Smith.
user
Sorry, there is no reservation on your name.
assistant
Ok, no problem with that one. Thank you for your immediate response and providing the information.
user
Thank you.
assistant