Hello.
user
Hello, how can I help you today?
assistant
I am Laura Smith and I had booked a ticket recently, but on that dates I am unable to travel due to inauguration of our new shop in my home town. Can you please cancel my ticket?
user
Can you please share your name, so that I can find your existing reservation?
assistant
I am Laura Smith.
user
Sorry, there is no reservation found under your name.
assistant
Ok, it's alright, I think my father cancelled the ticket.
user
Thank you for reaching us.
assistant
Thank you so much for your help.
user