Hello.
user
Hello, how may I aid you today?
assistant
I would like to cancel my flight reservation as my trip got postponed, can you please help me?
user
Sure, may I know your name?
assistant
My name is Elizabeth Harris.
user
Wait a minute.
assistant
Ok, take your time.
user
Sorry, we could not find any reservation on your name.
assistant
Not an issue, thank you for the information.
user
Thank you for choosing us.
assistant