Hello.
user
Hello, how may I guide you today?
assistant
I would like to cancel my reservation due to some health issues, can you please help me out with that?
user
Sure, I am here to help you with cancellation.
assistant
Thank you.
user
Can I have your name please?
assistant
Myself Jennifer Jackson.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry to say that, there was no reservation found on your name to cancel it.
assistant
Ok, no problem. Anyway thank you for checking out.
user
Thank you for choosing us.
assistant