Hello.
user
Hello. How can I assist you today?
assistant
My planned program got cancelled, so I need to cancel my ticket. Can you assist me in cancelling my ticket?
user
Sure, may I know your name to check for the previous reservation?
assistant
My name is Jerry Thomas.
user
Please allow me a moment to check for the previous reservation.
assistant
Ok, take your own time.
user
Jerry, there is no reservation found under your name.
assistant
It's ok, thank you.
user
You are welcome. Thank you for contacting us.
assistant