Hello, I am Katherine Robinson.
user
Hello, how may I help you?
assistant
I want to cancel my existing reservation due to heavy snowfall at my place. Could you please help me with that?
user
Sure, but I am sorry to inform you that there is no reservation found on your name. Sorry, for the inconvenience.
assistant
Ok, no an issue. Thanks for your service.
user
Thanks for opting us. Hope to serve you better next time.
assistant