Hi.
user
Hello, how may I serve you?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, I will help you. Please provide the name on which ticket was reserved.
assistant
I am Ashley Edwards.
user
Sorry, there is no reservation existing on your name.
assistant
Ok, no issues. Thanks for the information.
user
You are welcome, have a nice day.
assistant