Hi.
user
Hello. In which way I can help you at this moment?
assistant
Due to bad weather conditions, I want to change my existing reservation. Can you help me out?
user
Sure, I will help you with that. May I know your name for further process?
assistant
Sure, my name is Eric Green.
user
Please wait a moment, I will check your previous reservation status.
assistant
Ok.
user
There is no previous reservation available in your name Eric Green.
assistant
That's ok, thank you.
user
Thank you for reaching us, have a nice day.
assistant