Hello.
user
Hello. How can I assist you?
assistant
I have to change my trip dates in my previous ticket, so can you aid me in altering my ticket?
user
Sure, I will help you with that, give me  a minute.
assistant
Ok. Take your time.
user
May I know your name please?
assistant
My name is Carol Adams.
user
I am sorry to say that there is no reservation found under your name.
assistant
It's ok, thank you for the information.
user
Thank you for contacting us.
assistant