Hello.
user
Hello. How can I help you today?
assistant
I had planned to go on a trip, but it was postponed. Can you change my recent reservation?
user
Ok, I will help you with that. Mean while may I know your name?
assistant
I am Angela Jackson.
user
Sorry, no reservation found on your name to change.
assistant
That's ok. Anyways, thank you.
user
Thank you for reaching us.
assistant