Hi. I am Anthony Allen.
user
Hello, how can I aid you?
assistant
 Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me in my cancellation?
user
Sure, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, there is no reservation found with your name.
assistant
Not an issue. Thank you.
user
Have a good day.
assistant