Hello.
user
Hello, how can I guide you today?
assistant
I want to change my existing reservation due to some health issues, can you help me with that?
user
Sure, I will help you with that.
assistant
Thank you.
user
Can you please share your name?
assistant
I am David Baker.
user
Please wait for a while.
assistant
Sure.
user
Thanks for being patient, there is no active reservation found on your name.
assistant
No problem, thank you for the checking.
user
Thank you for approaching us.
assistant