Hello.
user
Hello. How can I help you at this moment?
assistant
I am Samantha Lee. I want to cancel my reservation, due to heavy rainfall, can you help me?
user
Sure, I will help you with that. Please wait a moment, I will check your previous reservation status.
assistant
Sure, take your time.
user
I have found your reservation and cancelled successfully.
assistant
Thank you for your help.
user
Thank you for reaching us, have a nice day.
assistant