Hello.
user
Hello. How may I assist you today?
assistant
I am Justin Wright, I want to cancel my reservation which I have done before.
user
Sure, I will help you. Please wait a moment to check your previous reservation.
assistant
Thank you. Ok, sure.
user
Sorry to inform you that, there is no reservation with your name in our records.
assistant
Not an issue, anyway thank you for the help.
user
Thank you for reaching us, have a great day.
assistant