Hello.
user
Hello. How may I assist you?
assistant
I am Sandra Green. I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Sure, I can do that for you. Please wait, I will check your reservation status and let you know.
assistant
Sure.
user
Green, I did not find any reservation under your name in our database.
assistant
That's fine, thank you for your service.
user
You are welcome and thank you for choosing us.
assistant