Hello.
user
Hello. How may I help you?
assistant
Due to health Issue, I want to change my existing reservation. Can you help me out?
user
Yes, I can help you with that. May I know on which name the ticket was ticket?
assistant
Sure, the ticket has been booked on the name of Rebecca Phillips.
user
Ok, please hold on for a moment.
assistant
Ok.
user
Sorry, I could not find any ticket booked on your name.
assistant
That's fine, thank you.
user
Thank you for reaching us.
assistant