Hello.
user
Hello. How can I help you?
assistant
I was planning to change my holiday location to a cheaper destination within my budget. So, can you please help me with changing my existing reservation?
user
Can I know your name?
assistant
My name is Melissa Miller.
user
Sorry, no reservation found by your name.
assistant
Oh! That's fine. thank you for checking.
user
Thank you.
assistant
Most welcome.
user