Hello.
user
Hello. How can I assist you today?
assistant
I want to change my existing reservation, due to health issues. Can you please help me?
user
Sure, may I know your name to check for the previous reservation?
assistant
My name is Deborah Clark.
user
Please allow me a moment while I check for the reservation status.
assistant
Sure, I will wait for your response.
user
Deborah Clark, there is no reservation found under your name.
assistant
No problem, thank you for your information.
user
Thank you for contacting us.
assistant