Hi.
user
Hello, how can I assist you?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me in that?
user
Sure, I can help you with that. May I know your good name please?
assistant
Daniel Lee.
user
Ok, please wait for a while.
assistant
Sure.
user
Daniel Lee, there is no active reservation found under your name to do cancellation.
assistant
Ok, no problem. Thank you.
user
Thank you for choosing us.
assistant