Hi.
user
Hello. How can I assist you for the day?
assistant
I want to amend an existing reservation due to an emergency, can you please help me?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
Can you please share your name to check your previous reservation status?
assistant
Sure, my name is Gary Roberts here.
user
Please wait for a while.
assistant
Sure, I will wait.
user
Thank you for waiting.
assistant
Ok.
user
There is no active reservation found on your name in our database to change it.
assistant
Ok, not an issue.Thank you for your information.
user
Thank you for reaching us, have a great day.
assistant