Hi.
user
Hello, how may I help you?
assistant
Owing to emergency, I need to cancel my recent reservation. Please help me with that.
user
Sure, may I know your name?
assistant
My name is Benjamin Moore.
user
Please wait for a moment to check your details.
assistant
Sure.
user
Sorry, no reservation found on your name.
assistant
No problem, thanks for your information.
user
Thank you for reaching us.
assistant