Hello.
user
Hello. How may I assist you?
assistant
Can you help me in changing my existing reservation?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please to check your reservation status?
assistant
I am Mary Hernandez.
user
Please hold on a moment.
assistant
Sure.
user
Mary Hernandez, no reservation has been found on your name in our database.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for reaching us.
assistant