Hi,.
user
Hello, how may I support you today?
assistant
 I want to cancel my recent reservation, because I want to travel with my friends by road. Can you help me to cancel my ticket?
user
Sure, we are here to help you. Let me know your name to proceed?
assistant
Sure, Timothy Jackson is my name.
user
Ok, please hold a moment.
assistant
Sure, I will wait.
user
Thank you for your valuable time, sorry, no reservation found with provided name.
assistant
Ok, Not a problem. Thanks for your support.
user
Thank you for opting us.
assistant