Hello.
user
Hello, how may I help you today?
assistant
I am planning for some other trip, so I need to cancel my previous ticket. Can you help me in cancelling?
user
Sure, please provide your name?
assistant
My ticket is booked with name Mary Lee, so please check with this name.
user
Sure. There were no reservation found on your name.
assistant
It's ok, anyway's thank you for checking.
user
Thank you for availing with us.
assistant
You are welcome.
user