Hi.
user
Hello, how may I assist you?
assistant
I want to change my existing reservation due to my health issues, can you please help me with this?
user
Sure, may I know your good name please?
assistant
My name is Ruth Green.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our database to change.
assistant
Not an issue, thanks for checking.
user
Thank you for approaching us.
assistant