Hi.
user
Hello, do you need any help from us?
assistant
I want to cancel my reservation which is done recently due to some problems, can you please help me?
user
Ok, could I have your name please?
assistant
Sure, my name is Melissa Miller.
user
Ok, please allow me a moment.
assistant
Sure, take it.
user
Sorry, there is no reservation matching with your name in our portal to cancel further.
assistant
Ok, not an issue. Anyways, thank you for your service.
user
You are welcome, have a great day.
assistant