Hello.
user
Hello, how may I aid you today?
assistant
Due to some issues in my home town, I am unable to travel the trip which I have planned and it got postponed to other dates, can you please change my ticket booking?
user
Sure, I will help you in this.
assistant
Thank you.
user
May I know your name please for further process to change your reservation?
assistant
Sure, my name is Scott Campbell.
user
Scott, please wait for a mean while to check for the availability.
assistant
Yes, please go ahead.
user
Sorry Scott, there is no reservation found as per your name to change your reservation in your database.
assistant
Ok, no problem with that one, I think the ticket booking is not yet confirm while I am booking. Anyways, thank you for your help.
user
You are welcome and hope you can visit our agency again and have a great day.
assistant
Thank you.
user