Hello,.
user
Hello, how may I abet you?
assistant
I want to cancel my reservation, due to abnormal weather conditions at my destination. Can you help me?
user
Sure, we are gleeful to help you for cancellation.
assistant
Thank you.
user
May I know your name to check your details in our database?
assistant
Robert Gonzalez, is my name.
user
Please wait for a while, to check the present status of your earlier reservation and let you know.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Oh! May be I reserved with some other airlines.
user
Thank you for reaching us.
assistant
Anyway, Thanks for your effort.
user
Have a blissful day!.
assistant