Hello.
user
Hello. How may I assist you at this moment?
assistant
I am Jacob Parker from Orlando.
user
Welcome to flight booking agency Jacob.
assistant
Thank you. I want to change my travel dates in my previous reservation due to some problems, I am unable to travel those dates so can you please help me out with changing of my reservation?
user
Sure, I am glad to help you with that.
assistant
Thank you.
user
Please be on hold to check your previous reservation status.
assistant
Ok, take your time.
user
Sorry to inform you that, our database showing that there is no reservation on your name.
assistant
But I got a confirmation message from your agency when I had booked my flight ticket.
user
Sorry for the trouble caused to you, but our database showing the same thing. Can you please reconfirm on which name you had booked the flight ticket?
assistant
At that time I had reserved the ticket in my name only.
user
Sorry, still we didn't find any reservation with this name.
assistant
But I had paid money at that time, you're saying there is no reservation in my name, what about my money?
user
If such a case is happened, don't worry about it. Your money will be credited into your account within two days.
assistant
But please inform me as early as possible because I have to go to Washington next week.
user
Sure, you will get a confirmation message from our agency as your money is credited or not.
assistant
I really appreciate all the hard work you’ve done to help me. Thank you for checking.
user
Thank you for approaching us, hope you have a great day.
assistant
Most welcome.
user