Hello, I am Brian Hernandez.
user
Hello, How may I help you today?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
user
Sure, I will help you. Please wait a minute.
assistant
Ok.
user
Thanks for waiting, there is no active reservation on your name.
assistant
Ok, no issues,. Thank you.
user
Thanks for reaching us.
assistant