Hello.
user
Hello. How may I assist you today?
assistant
Can you please help me out with cancelling my previous reservation? My health is not well.
user
Sure, I will help you with the ticket cancellation.
assistant
Thank you.
user
May I know your name to check the ticket status?
assistant
My name is Samuel Lopez.
user
Sorry to inform you that, there is no active reservation with your name to cancel the ticket.
assistant
Oh! That's fine, thank you for checking.
user
You are most welcome. Thank you for reaching us.
assistant
Welcome.
user