Hello.
user
Hello. How may I help you?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, please wait a minute.
assistant
Sure.
user
May I know your good name?
assistant
My name is Gregory Carter.
user
Ok. Sorry Gregory, there is no active reservation found under your name in our records.
assistant
Ok, not an issue. Thank you for providing information.
user
Most welcome.
assistant