Hi.
user
Hello, how can I assist you?
assistant
I am Christine Taylor. I want to cancel my recent reservation as my exam got cancelled. Please cancel it.
user
My booking portal need's some time to show the details of your reservation, can you please wait a moment?
assistant
Ok. Take your time.
user
Sorry, the portal of reservation did not find any reservation on your name to cancel.
assistant
No issues, thanks for the information.
user
Thank you for choosing our agency.
assistant