Hello.
user
Hello. How may I help you today?
assistant
I want to change an existing reservation, so please help me in changing the reservation.
user
Sure, I am here to help you with this.
assistant
Thank you.
user
May I know your name please?
assistant
Myself Shirley Jones.
user
Ok, wait for a mean while please.
assistant
Ok.
user
Sorry to say, that there is no active reservation found on your name to change it.
assistant
Not an issue. Thank you.
user
You are welcome.
assistant