Hi, I am Sandra Lee.
user
Hello, how can I help you today?
assistant
As I am not issued with leave during my journey period, so I want to change my existing reservation. Can you please me with it?
user
Ok, please wait a moment I will check and get back to you.
assistant
Sure.
user
Sorry to say, no reservation found with your name.
assistant
That's fine, thank you for the response.
user
Thanks for reaching us, have a good day.
assistant