Hello.
user
Hello, how may I assist you?
assistant
I need to cancel my reservation, as my friends have already booked my ticket in another flight along with theirs, I was not aware of this thing, can you please cancel the ticket for me?
user
Sure, may I know your name please?
assistant
Myself Helen Young.
user
I found a reservation on your name, Shall I proceed to cancel that ticket?
assistant
Ok, please cancel that flight ticket.
user
Your ticket has been cancelled. Thank you for availing our services.
assistant
Thank you for your help in cancelling the flight ticket. Welcome.
user