Hello.
user
Hello, how may I amend you for the day?
assistant
My name is Janet Turner. I want to change my existing reservation due to postpone of conference.
user
Ok, please wait I will check the reservation on your name and get back to you.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
No issue, thank you for your service.
user
Thank you for reaching us.
assistant