Hi.
user
Hello, how can I help you?
assistant
Could you please cancel my recent reservation due to cancel of my trip?
user
Sure, i'm happy to help you with that. May I know your good name please?
assistant
My name is Justin Thomas.
user
Ok, please wait for a while.
assistant
Sure.
user
Justin Thomas, there is no active reservation found under your name to do cancellation.
assistant
Not a problem, thank you for checking.
user
Thank you for choosing us.
assistant