Hi.
user
Hello, how may I serve you?
assistant
Can you help me to cancel my reservation? Because my exam is cancelled.
user
Sure, I will help you. Please provide the name on which ticket was reserved.
assistant
Sure, I am Dorothy Campbell.
user
Sorry, there is no reservation existing on your name.
assistant
No issues with that. Thank you for your information.
user
You are welcome, have a nice day.
assistant