Hi.
user
Hello. How can I aid you today?
assistant
Owing to an emergency work, I need to cancel my reservation. Can you please help me out?
user
Sure. May I know your name to proceed?
assistant
I am Katherine Roberts.
user
Thanks for providing your name. Sorry, there is no reservation found on your name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant