Hi.
user
Hello, how may I support you today?
assistant
Samuel Lopez here. As I have fallen sick, due to bad weather I would like to cancel my recent reservation.
user
Sure, we are happy to help you. Please stay online.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
That's ok.
user
Thank you for availing us.
assistant
Thank you.
user