Hi.
user
Hello, how may I aid you?
assistant
I would like to cancel my flight reservation as I am unwell. Can you please help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know on whose name you did the reservation?
assistant
I am Eric Taylor.
user
Wait a while, kindly.
assistant
Sure.
user
Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
No problem, thank you for checking.
user
Thank you for reaching us.
assistant