Hello. I am Nancy Jones.
user
Hello, how may I address you now?
assistant
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
Sure, I can cancel your reservation right now. Please wait a moment, I will check and revert to you.
assistant
Sure.
user
Thanks for waiting, we found a reservation on your name. Shall I proceed for can cancellation?
assistant
Yes, proceed.
user
Your ticket has been cancelled. Amount will be credited in your bank account within four working days.
assistant
Thanks for your information.
user
Thanks for approaching us, have a nice day.
assistant