Hello.
user
Hello. How may I aid you?
assistant
Could you please help me to cancel my reservation?
user
May I know your name?
assistant
My name is Melissa Perez.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, not a problem.
user
Thank you.
assistant
Thank you for checking my reservation.
user