Hello.
user
Hello, how can I support you?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I am here to help you. Can I know your name please?
assistant
My name is Katherine Brown.
user
Please wait for a while. Sorry, there is no reservation found in your name to cancel.
assistant
That's ok, thank you for checking.
user
Thanks for approaching us.
assistant
Welcome.
user