Hello, Rebecca Campbell here.
user
Hello Rebecca, how can I help you?
assistant
Due to heavy rainfall, I couldn't travel. Can you please change my existing reservation?
user
Please wait for a minute. I will check the reservation status.
assistant
Sure, take your time.
user
There is no reservation found with your details, Rebecca.
assistant
Its ok, thank you for the information.
user
Thank you for contacting us.
assistant