Hello.
user
Hello, how may I assist you?
assistant
I am Melissa Thompson. I want to change my reservation due to heavy rain fall in JFK, can you please help me in changing the reservation ?
user
Sure, I will help you. Please wait for a moment while checking with your details.
assistant
Sure.
user
Sorry for inconvenience, there is no reservation found under your name.
assistant
That's fine, thanks for your information.
user
Thank you for reaching us Melissa.
assistant