Hi.
user
Hello. How may I assist you?
assistant
I need to change my existing reservation, Can you please help me with that?
user
Sure, I am here to help you with your concern.
assistant
Thank you.
user
May I know your name please to check your reservation status?
assistant
Richard Green here.
user
Please hold on a moment.
assistant
Sure.
user
Richard Green, no reservation has been found on your name in our database.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for choosing us.
assistant