Hello.
user
Hello, how may I guide you at this moment?
assistant
Due to some urgent meeting, I am going to change my existing reservation. Can you please help me for this?
user
Sure, I am here to help you out with that.
assistant
Thank you.
user
May I know your good name please to track the details?
assistant
You will change, under the name Kevin White.
user
Ok, please wait for a while.
assistant
Sure.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
Not a big deal, anyhow thank you very much for your service.
user
Thanks for approaching us, have a nice day.
assistant
You are welcome.
user