Hello.
user
Hello.
assistant
Myself Amy Williams.
user
What way can I help you?
assistant
For some issues I want to cancel my reservation, can you please help me with it?
user
Just a moment please  Amy Williams.
assistant
Sure.
user
I am sorry no reservation found on your name.
assistant
It's ok. Thank you for the information.
user
Thank you for connecting with us.
assistant