Hello.
user
Hello.
assistant
Is this flight ticket booking agency?
user
Yes, how can I help you?
assistant
I want to do some changes in the existing reservation because my friends are not able to come on the those dates, can you please help me?
user
Sure. Can I have your name please?
assistant
My name is Edward Hall.
user
Sorry Hall, there is no reservation is found on your name.
assistant
It's ok no problem. Thank you for your information.
user
Thank you and have a nice day.
assistant