Hi.
user
Hello, how may I help you at this moment?
assistant
I am Edward Lopez, can you help me to cancel my reservation?
user
Sure, I will help you. Please be online for a moment.
assistant
Sure, take your time.
user
Sorry, there is no reservation existing on your name.
assistant
Oh! ok, that's fine.
user
You are welcome, have a nice day.
assistant
Thank you for your information.
user