Hi.
user
Hello, how can I assist you for the day?
assistant
I am Dennis Baker. I want to cancel my flight reservation as I am unwell, can you please help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait a moment, I will check your reservation status and get back to you.
assistant
Sure, I will wait.
user
Sorry, there is no reservation found on your name.
assistant
No problem, thank you for checking.
user
Thank you for choosing us.
assistant