Hi.
user
Hello, how can I help you?
assistant
I want to cancel my recent reservation due to an emergency, can you please help me?
user
Sure, Can you provide me your name?
assistant
Sure, my name is Benjamin Turner here.
user
Give me a moment.
assistant
Sure, I will wait.
user
Benjamin Turner. I regret to inform that there is no reservation by your name.
assistant
Ok, not an issue.Thank you for your information.
user
Thank you for reaching us.
assistant