Hello, Alexander Edwards here.
user
Hello Alexander. What can I do for you?
assistant
I met with an accident, so I will not be able to meet my parents. Could you help me to cancel my ticket?
user
Yes, I can help you with that. Sorry to say that there is no reservation found on your name.
assistant
No problem.
user
Thank you for reaching us.
assistant
Thank you for helping me.
user