Hello. Carol Miller here.
user
Hello Miller, how may I help you today?
assistant
Due to heavy traffic, I have missed my flight. Can you cancel my ticket?
user
Sure, please wait for a while, I will check your reservation status.
assistant
Ok.
user
Thanks for waiting, there is no reservation found with your name in our records.
assistant
It's ok. Anyway, thank you.
user
You are welcome.
assistant