Hello, Samantha Walker here.
user
Hello. What assistance do you need from us?
assistant
I am sick and I will not be able to travel. So could you cancel my reservation?
user
Sure, I will assist you with that. Please give me a minute.
assistant
Thanks. Take your time.
user
Sorry to tell you that, there is no reservation found with your name in our database.
assistant
No problem, thank you for your favour.
user
Thank you for reaching us.
assistant