Hello.
user
Hello.
assistant
I am Cynthia Mitchell.
user
How may I assist you with today?
assistant
I had planned to go on a vacation, but it was postponed. Can you change my recent reservation?
user
Sure, I will help you to change your reservation. Please allow me a minute while I check for your reservation.
assistant
Ok, take your time.
user
I am sorry to inform you that  there is no active reservation on your name.
assistant
That's ok. Anyways, thank you.
user
Thank you for reaching us. Have a great day.
assistant