Hello.
user
Hello. How can I assist you?
assistant
I'm Samuel Walker. Due to bad weather condition, I have decided to cancel my trip. Can you cancel my reservation?
user
Sure, I can help you with that. Please give me a minute.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
It's fine. Thank you for your help.
user
Thank you, have a nice day.
assistant
Welcome.
user