Hello.
user
Hello. How can I assist you?
assistant
I want to cancel my reservation, due to some problems I am unable to travel those dates so can you please cancel my reservation?
user
Yes, can I know your name for checking?
assistant
Sure, my name is Andrew Hill.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for contacting us.
assistant