Hello.
user
Hello, how may I assist you?
assistant
Owing to an emergency, I need to cancel my reservation, can you help me with cancelling my reservation?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your good name please?
assistant
Sure, I have made my reservation under name Timothy Lopez.
user
Please wait a moment.
assistant
Sure, I will be waiting.
user
There is no reservation on your name.
assistant
Ok, no problem.
user
Thanks for choosing us.
assistant
Thank you for your information.
user