Hi.
user
Hello, how can I guide you?
assistant
I am looking for a cancellation service, can you help me to cancel my reservation?
user
Sure, may I know your good name please?
assistant
My name is Amy Wright.
user
Please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
No issues. Thank you for your time.
user
Thank you for approaching us.
assistant