Hi.
user
Hello, how may I aid you?
assistant
Can you help me in cancelling my recent reservation?
user
Sure, I am glad to help you. May I know your name?
assistant
I am Nancy Wilson.
user
Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry Nancy Wilson, no reservation is available by your name.
assistant
Its ok, thank you.
user
Thank you for reaching us.
assistant