Hi.
user
Hello, how can I help you?
assistant
Owing for an emergency, I would like to cancel my flight reservation. Can you please help me out?
user
Sure, can you please provide me your name to check the reservation?
assistant
Thank you. I am Timothy Young.
user
Sorry, there is no reservation with your given name.
assistant
Oh! No problem, thank you for checking.
user
Thank you for reaching us.
assistant