Hello.
user
Hello. What help that can I do for you?
assistant
I want to cancel my reservation, due to some problems I am unable to travel those dates, can you please cancel my reservation?
user
Yes, please let me know your name for checking your previous booking.
assistant
Sure, my name is Betty Baker.
user
Thank you for your information. I could not found your previous ticket booking to cancel it.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Most welcome.
assistant