Hi.
user
Hello, how may I help you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you please help me with that?
user
Sure, please share your good name?
assistant
I am Emily Lopez.
user
Please wait for a while.
assistant
Ok.
user
Sorry, no reservation found on your given name.
assistant
Ok, no problem. Thank you.
user
Thank you for choosing us.
assistant