Hello.
user
Hello. How can I assist you today?
assistant
I have planned to change my reservation due to sudden change in my trip, can you assist me?
user
Sure, may I know your name to proceed further?
assistant
Joshua White.
user
Please allow me a moment.
assistant
Sure.
user
There is no reservation found under your name in our data base.
assistant
No problem, thank you for searching.
user
Thank you for contacting us.
assistant