Hello.
user
Hello. How can I assist you at this moment?
assistant
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Sure, I will assist you with that. May I know your name for further process?
assistant
Thank you, I have reserved it on the name of Sarah Hill.
user
Ok, please hold on a moment.
assistant
Sure, take your time.
user
There is no previous reservation available under your name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you for reaching us.
assistant