Hello.
user
Hello. How can I help you today?
assistant
I need to change my reservation due to my planned event got postponed. So please help me with changing my reservation.
user
Sure, I will help you in that, please hold on for a moment to check your reservation status.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, myself Donna Harris.
user
Harris, there is no any active reservation with your name in my database.
assistant
Oh! It may not be booked due to server issue.
user
Thank you for reaching us.
assistant