Hello.
user
Hello, How can I help you?
assistant
I am Michael Williams. I had planned to go on a trip, but it was postponed. Can you change my recent reservation?
user
Sure, I am perky to help you. Please wait for a while.
assistant
Ok, take your time.
user
Thanks  for waiting, we did not find any active reservation on your name in our records.
assistant
That's ok. Anyways, thank you for your help.
user
Thank you for opting us.
assistant