Hello.
user
Hello, how can I aid you at this moment?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, I am glad to help you.
assistant
Thank you.
user
May I know your name to trace the details?
assistant
My reservation was done under the name Ruth Lewis.
user
Give a moment.
assistant
Sure, take your time.
user
Sorry to say that, no reservation was found on your name in our portal.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for consulting us.
assistant