Hi.
user
Hello. How may I help you today?
assistant
I need your small help in cancelling my reservation as I cannot travel because I have to prepare for my exam, can you please do that for me?
user
Ok, can you provide me your name to check with your previous reservation status?
assistant
My name is John Parker.
user
Give me a minute to check.
assistant
Sure.
user
John Parker, I could not fine any active reservation under your name.
assistant
Not an issue, anyway thank you for the information.
user
Sorry for the inconvenience, have a great day.
assistant