Hi.
user
Hello. How may I assist you at this moment?
assistant
Could you please change my existing reservation due to postpone of my exams?
user
Sure, I am glad to assist you. Can I know your name for checking purpose?
assistant
My name is Susan Johnson.
user
Thank you for information, please give me a moment.
assistant
Sure.
user
Thank you for your patience, there is no reservation obtained based on my search with your name in our data base to change your booking.
assistant
Not a problem, thank you for checking.
user
You are most welcome and thank you for approaching us.
assistant