Hi.
user
Hello, how may I help you?
assistant
Can you please cancel my recent reservation? As my planned trip has been cancelled.
user
Sure, may I know your name please?
assistant
Sure, my name is Katherine Brown.
user
Ok, please wait for a while.
assistant
Sure, I'll wait for your response.
user
Sorry to inform you, there is no active reservation found with your name in our records.
assistant
Oh! That's ok, thank you for giving the information anyways.
user
My pleasure.
assistant