Hello.
user
Hello, how may I support you today?
assistant
I want to change my reservation due to postponed of my exams, so please help me in changing.
user
Sure, we are happy to help you.
assistant
Thank you for accepting my request.
user
Please share me your good name.
assistant
Sure, I am Rachel Clark from Charlotte.
user
Thank you, Please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
No worries, thank you.
user
Thank you for reaching us.
assistant