Hi.
user
Hello, how can I help you?
assistant
Due to sudden demise of my grandmother, I need to cancel my reservation. Can you help me in cancelling my reservation?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name ?
assistant
Sure, my name is Carolyn Anderson.
user
Ok, wait for some time.
assistant
Ok.
user
Thanks for waiting there is no reservations found on your name.
assistant
Ok, not an issue. Thank you for your time.
user
Thanks for choosing us.
assistant