Hi.
user
Hello, how can I help you today?
assistant
Due to the sudden change in climate, my badminton tournament got cancelled, so  please change my existing reservation.
user
Sure,may I know your name to check whether your reservation is available or not?
assistant
Sure, Benjamin Young here.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Ok, no issues. Thank you for your assistance.
user
Thank you for reaching us.
assistant