Hello.
user
Hello, how can I assist you?
assistant
I need to change my recent reservation, can you please help me?
user
Sure, I can help you with that. May I know your good name please?
assistant
Myself Susan Martin.
user
Ok, please wait while I'll check your reservation status.
assistant
Sure.
user
Susan Martin, there is no active reservation found under your name to do changes in that.
assistant
That's ok, thank you for the information.
user
Thank you for choosing us, have a nice day.
assistant