Hello.
user
Hello. How can I help you?
assistant
My trip is cancelled and now I want cancel my reservation. Can you please help me out?
user
Sure, can you please provide me your good name?
assistant
My name is Amanda Lee.
user
Lee, there is no reservation found under your name to do cancellation.
assistant
That's fine, thank you for checking.
user
Thank you for choosing us.
assistant