Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my recent reservation due to health issues, can you please help me with that?
user
Sure, Let me know your name to check your reservation?
assistant
My name is Gary Thompson.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Not an issue, thank you.
user
Thank you for choosing us.
assistant