Hello.
user
Hello, how can I help you today?
assistant
Due to an important meeting, I am unable to travel the trip. Can you please help me with flight ticket cancellation process?
user
Sure, may I know your good name?
assistant
Thank you and my name is Ashley Carter.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
Not  a problem with that one, thank you for your immediate help.
user
Thank you for reaching us.
assistant