Hi.
user
Hello, how can I assist you now?
assistant
I decided to change my vacation to some other place, can you help me out?
user
Sure, I am happy to help you with that. Can I have your good name please?
assistant
Thank you and myself Pamela Davis.
user
Ok, please wait a  moment.
assistant
Sure.
user
Sorry Pamela Davis, no reservation has found under your name to change.
assistant
That's ok, not an issue. Thank you for your information.
user
Thank you for choosing us, have a good day.
assistant