Hi.
user
Hello, how can I assist you?
assistant
As I have fallen sick suddenly due to bad weather, I would like to cancel my recent reservation.
user
Sure, we are happy to help you. May I know your good name?
assistant
Kenneth Lopez here.
user
Sorry, there is no active reservation on your name in our records.
assistant
That's ok, thank you for your help.
user
Thank you for availing us.
assistant