Hi.
user
Hello, how may I aid you?
assistant
Owing to an emergency, I want to change my existing reservation.
user
Sure, may I know your name?
assistant
Sure, Gary Clark here.
user
Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry Gary Clark, no reservation is available by your name.
assistant
Ok, no issues. Thank you for your assistance.
user
Thank you for reaching us.
assistant