Hello.
user
Hello, how may I render you today?
assistant
I would like to change my reservation as I am leaving for hometown, can you please help me out?
user
Sure, may I know your good name?
assistant
Samantha Wilson here.
user
Ok, please wait for a while.
assistant
Sure.
user
There is no active reservation found on your name.
assistant
Ok no problem, thank you for your services.
user
Thank you.
assistant