Hello.
user
Hello, how may I assist you?
assistant
I am John Carter. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I will help you. Please be on hold for a while, I will check your reservation status and get back to you.
assistant
Sure, take your time.
user
John Carter, I did not find any reservation under your name in our database.
assistant
That's ok, thank you for your information.
user
You are welcome and thank you for reaching us.
assistant