Hi.
user
Hello. How may I assist you today?
assistant
Andrew Wright here.
user
Welcome to flight booking agency Andrew Wright.
assistant
I just want to change my existing reservation, due to sudden demise of my grand mother.
user
Sure, I will hep you with that.
assistant
Thank you.
user
Please wait a moment to check your previous reservation.
assistant
Ok.
user
We regret to inform you that there is no reservation found on your name in our records.
assistant
That's ok, not a problem. Thank you for informing.
user
Thank you for reaching us, have a great day.
assistant