Hello,.
user
Hello, how can I assist you today?
assistant
I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with that?
user
Sure, may I know your good name please?
assistant
I am Dennis Garcia.
user
Ok, please wait a minute.
assistant
Sure.
user
Thank you for your time. Unfortunately there is no reservation found according to your name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for reaching us.
assistant