Hello.
user
Hello. How may I guide you today?
assistant
Actually my Final Examination is postponed, so that I want to cancel my recent reservation. Could you help me?
user
Sure, I will help you with that.
assistant
Thank you.
user
Can I know your name to check your previous reservation?
assistant
Yes, the previous reservation is done under the name of Benjamin Harris.
user
Please be on hold to check your reservation.
assistant
Sure.
user
We regret that, there is no reservation with your name in our records.
assistant
Ok, not a problem. Anyway's thank you for your valuable information.
user
Thank you for reaching us, have a great day.
assistant