Hello.
user
Hello, How exactly I can serve you the best today?
assistant
Please, help me in cancelling my earlier reservation as my plan to attend a film festival got cancelled due to some health issue.
user
Sure, I will help you with that.
assistant
Thank you.
user
 On what name, do I need to check your reservation status?
assistant
I am Deborah Young.
user
Please wait a while.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
It's ok, not an issue. Thank you for the information.
user
Thank you for choosing us.
assistant