Hello.
user
Hello, how can I assist you?
assistant
Due to sudden change in my trip to another location, I would like to do some changes in existing my reservation. Can you please help me out?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name to proceed further?
assistant
Michael Scott here.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thank you for waiting, No reservation was found on your name to change it.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant