Hello.
user
Hello, how may I be at your service today?
assistant
 I would like to change my reservation as I am leaving for holiday trip, can you please help me out?
user
Sure, we are here to help you.
assistant
Thank you.
user
Can you please provide your name to check your reservation status?
assistant
Myself Jason Thomas.
user
Ok, please be on hold.
assistant
Sure.
user
Sorry, we could not find any reservation on your name.
assistant
Ok, thanks for your information.
user
Thank you for choosing us.
assistant