Hello.
user
Hello. How may I support you?
assistant
Due to sudden health issue, I would like to cancel my reservation. Can you please help me out with that?
user
Sure, we are glad to help you. Can you please let me know your good name to proceed further?
assistant
Thank you for accepting my request. I have reserved my ticket on the name of Thomas Lopez.
user
Sorry, we did not find any active reservation on your name in our records.
assistant
Oh! I think the ticket was not booked properly while I am booking. Thank you for checking.
user
Thank you for choosing us.
assistant