Hello. I am Ruth Harris.
user
Hello Harris, how may I help you today?
assistant
I want to cancel my reservation, due to heavy rainfall in New York, can you help me?
user
Sure, I will help you with this.
assistant
Thank you.
user
Sorry Harris, there is no reservation found as per your name to cancel your reservation.
assistant
That's ok, thank you for your information.
user
You are welcome always.
assistant