Hello.
user
Hello, how may I assist you now?
assistant
I am Scott Davis. I want to cancel my recent reservation due to heavy snow fall from couple of days. Can you help me with cancellation?
user
Sure, I am glad to help you. Please wait for a while.
assistant
Sure.
user
Thanks for your time, no reservation was found on your name in our database.
assistant
That's Ok, thanks for your help.
user
Thanks for contacting us.
assistant