Hello.
user
Hello.
assistant
I am Lisa Green.
user
How can I help you at this moment?
assistant
I want to cancel my recent reservation, due to sudden demise of my grand father. Can you please help me with this?
user
Sure, I will help you in cancelling your reservation. Please give me a moment to check your reservation status.
assistant
Sure.
user
Lisa Green, there is no active reservation found under your name in our database.
assistant
Ok, no problem. Thank you for checking.
user
Thank you for contacting us.
assistant