Hello.
user
Hello, how can I guide you for today?
assistant
I am Emily Lewis. Can you aid me in cancelling my ticket?
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Take your time.
user
Sorry, there is no reservation found under your name in our database.
assistant
No issues. Thank you for checking.
user
Thank you for contacting us, have a nice day.
assistant
You are welcome.
user