Hi.
user
Hello.
assistant
I am Scott Lee.
user
Lee, how may I help you?
assistant
I am planning to change my reservation to another destination, so can you help me to change my reservation?
user
Sure, I can help you. Please give me a moment to check your ticket status. Sorry, no reservation is available by your name.
assistant
That's ok, thank you for your help.
user
Thank you for reaching us.
assistant