Hello.
user
Hello, how may I assist you?
assistant
Due to heavy rainfall, I would like to change my existing reservation. Please help me out.
user
Sure, can I know your name?
assistant
My name is Virginia Roberts.
user
Please wait for a moment to check your details.
assistant
Sure, take your time.
user
Sorry, no reservation found on your name in my database.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant