Hello.
user
Hello, how may I help you today?
assistant
Can you please help me to change my existing reservation as I have postponed my trip?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please provide your name.
assistant
My name is Sharon Baker.
user
Please wait a minute.
assistant
Sure.
user
Sorry, there is no active reservation found on your name to change.
assistant
No problem, thank you for checking it.
user
Thank you for opting us.
assistant