Hello.
user
Hello, how may I assist you today?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
 Sure, may I know your name?
assistant
My reservation was done under the name Melissa Green.
user
Please wait a moment.
assistant
Sure, take your time.
user
Sorry, there are no active reservations on your given name to cancel.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching our service.
assistant