Hi, I am Brenda Clark.
user
Hello, how can I assist you?
assistant
I planned to meet my friend  but unfortunately it was cancelled so I want to cancel my recent reservation.
user
Sure, wait for some time I will check and revert you.
assistant
OK.
user
Thanks for your waiting, there is a reservation on your name. Can your provide me your journey details please? Your ticket has been cancelled.
assistant
Thank you.
user