Hi.
user
Hello. How may I help you?
assistant
I need to cancel my reservation as I am not free to make my trip. Can you help me with that?
user
May I know your name please?
assistant
Thank you for your positive response, my name is Mark Smith.
user
Sure, please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
Not a problem, anyways thank you for the information.
user
Thank you for reaching us.
assistant