Hello.
user
Hello, how may I assist you?
assistant
Kathleen Rodriguez, here. Due to a heavy snowfall in MOU, I want to cancel my reservation.
user
OK, please wait for a minute.
assistant
Sure.
user
Sorry, there is no previous reservation found on your name to cancel.
assistant
That's fine, thanks for your information.
user
You are welcome. Have a great day.
assistant