Hello.
user
Hello, how may I assist you?
assistant
Due to an emergency, I need to cancel my flight ticket. Can you please help me?
user
Sure, may I know your good name please?
assistant
Thank you and I am Michelle Allen.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
It's alright, I think the ticket is not booked properly while I was booking. Thank you for your information.
user
Thank you for approaching us.
assistant