Hello.
user
Hello. What assistance do you need from us?
assistant
Suddenly I got a call from my project manager to attend the meeting on the same departure date in my hometown itself. So, I am looking to cancel my reservation. Can you please help me with that?
user
Sure, I can assist you with the cancellation process, once I have found your reservation.
assistant
Thank you for accepting my request instantly.
user
Ok, can you please tell me the name on which you have reserved your previous ticket?
assistant
Sure, I have reserved the ticket under my name of Christopher Green. So, you can check with this name.
user
Ok Christopher Green. I will put the conversation on hold for a while, is it ok for you?
assistant
I am ok with that, take your time to check my reservation.
user
I am really sorry to inform you that, when I have checked your ticket status in the confirmation chart list, I haven't found your name in that list. So, I am unable to cancel your ticket.
assistant
Oh! It might be cancelled already. I have forgotten that due to some busy schedule.
user
Ok, that's not a problem. Anyways thanks a lot for consulting our travel agency.
assistant
My pleasure. Thank you for spending your valuable time to check my reservation.
user
You are most welcome. Have a nice day.
assistant