Hi.
user
Hello, how can I help you today?
assistant
Owing to an emergency, my meeting with client got postponed, so I want you to change my existing reservation.
user
Sure, I will help you with that. Let me know your name to check your reservation?
assistant
Sure, Elizabeth Parker here.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
Ok, no worries at all. Thank you for your information.
user
Thank you for choosing us.
assistant