Hi.
user
Hello, how may I be at your service today?
assistant
 I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
user
May I know your name please to check the status of your reservation?
assistant
Deborah Adams here.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure.
user
I have successfully cancelled your reservation and the amount will be refunded to you within 2 business days.
assistant
Thank you.
user
Thank you for reaching us.
assistant