Hello.
user
Hello, how can I help you today?
assistant
I have to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, Let me know your name to check your reservation?
assistant
Thank you. Please check the reservation with my name Alexander Jackson.
user
Ok, please wait a moment.
assistant
Sure, take your time.
user
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.
user
Thank you for choosing us.
assistant
Most welcome.
user