Hello.
user
Hello. How can I help you?
assistant
Susan Campbell here. Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Just a moment please.
assistant
Ok, take your time I will wait for your response.
user
I am sorry no reservation found on your name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you.
assistant
Welcome.
user