Hello. Linda Rodriguez here.
user
Hello, welcome to Google booking agency. What can I do for you Linda?
assistant
 I need to cancel my reservation, as my friends have already booked my ticket in another flight along with theirs, I was not aware of this thing, can you please cancel the ticket for me?
user
Yes, please give me a minute so that I can check with your existing reservation status. Sorry, there is no reservation found with your name.
assistant
That really sad to hear. It's ok. Thank you for checking.
user
Thank you for approaching us.
assistant