Hello.
user
Hello. How can I assist you?
assistant
I would like to cancel my recent ticket because the planned trip got cancelled. Can you please help me to cancel the ticket?
user
Ok, I will help you with that. Mean while may I know your name?
assistant
Thank you for accepting my request. My name is Ronald Jones.
user
Sorry, no reservation found on your name to cancel.
assistant
It's ok, I think the ticket is not reserved properly. Anyways thank you for your help.
user
Thank you for reaching us.
assistant
You are welcome.
user