Hi.
user
Hello. How may I guide you today?
assistant
I am willing to cancel my reservation as I am suffering with fever. Can you help me with that?
user
Sure, I will help you with that.
assistant
Thank you for considering my request.
user
May I know your name please?
assistant
Sure, my name is Karen Collins.
user
I am sorry to say that there is no reservation found under your name.
assistant
Not a problem, anyways thank you for the information.
user
Thank you for reaching us.
assistant