Hello.
user
Hello. How may I aid you?
assistant
I want to change my flight reservation as my mother is unwell, can you please help me?
user
Sure, I am here to help you. May I know your name please?
assistant
The reservation was done in the name of Joseph Hall.
user
Please give me a moment to check your reservation status.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our records.
assistant
No problem. Anyway, thank you for checking.
user
Thank you for approaching us.
assistant