Hello.
user
Hello.
assistant
I am Mary Gonzalez.
user
How can I assist you today?
assistant
I want to change my existing reservation due to my exams has been postponed. Can you please help me?
user
Sure, will you please give me a moment?
assistant
Ok.
user
Thanks for waiting, there is no reservation found under your name.
assistant
No problem, thanks for your information.
user
Welcome, have a great day.
assistant