Hello.
user
Hello, how may I aid you?
assistant
Due to sudden work, I want to change my reservation. Can you please help me with it?
user
Sure, we are here to help you. May I know your name please?
assistant
Amy Lopez here.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, not an issue. Thank you.
user
Thanks for contacting us.
assistant