Hello.
user
Hello, how may I benefit you?
assistant
My name is Patrick Nelson.
user
Sure Patrick, please give me a moment to check the database.
assistant
Actually, I booked a ticket to NYC for a concert but due to bad weather, I want to cancel my trip. Sure, take your time.
user
I have found your reservation Patrick, but I have cancelled it.
assistant
Thank you for your time.
user
Most welcome Nelson.
assistant