Hello.
user
Hello, how can I aid you for today?
assistant
Can you please help me to change my existing reservation?
user
I am here to help you about that. Can you please provide your name for checking the reservation status?
assistant
Sure, my name is Joshua White.
user
Please wait to check the reservation status with your name in our booking list.
assistant
Sure.
user
Sorry to say this Joshua White, there is no active reservation with your name for changing your reservation.
assistant
No problem, thank you for your time.
user
You are welcome, thank you for reaching us.
assistant