Hello.
user
Hello. How can I help you today?
assistant
I had booked a ticket in the previous month to enjoy my weekend in my home town but due to office work I am unable to travel, can you please cancel my previous booking?
user
Sure, I can help you with that.
assistant
Thank you.
user
May I know your name for checking your previous reservation status?
assistant
Sure, the previous booking is done on Angela Robinson which is my name.
user
Ok, please wait a moment.
assistant
Sure.
user
There is no previous reservation available on your name Angela Robinson.
assistant
Oh! Ok, that's fine. I think the ticket is not booked properly while I am booking. Thanks for your search.
user
Thank you for reaching us, have a nice day.
assistant