Hi.
user
Hello, how may I aid you?
assistant
I want to change my reservation due to health problem, can you help me?
user
Sure, could you please provide your name to check your reservation status?
assistant
Myself Helen Perez.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry to say, no details were found regarding your reservation in my database.
assistant
No problem, thanks for checking.
user
Thank you for choosing us, have a nice day.
assistant