Hi.
user
Hello, how may I assist you today?
assistant
Can you help me in cancelling my recent reservation, as my exam is postponed?
user
Sure, we are here to help you. May I know your name please?
assistant
Ok. I am Michelle Thompson.
user
I found your reservation on your name and I have been cancelled successfully.
assistant
Thank you for accepting my request.
user
Thanks for contacting us.
assistant