Hello. I am Nancy Edwards.
user
Hello, how may I help you today?
assistant
I would like to cancel my reservation as I am leaving for pilgrimage, can you please help me out?
user
Sure, I will help you with that. Please wait a moment.
assistant
Thank you. sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok no problem, thank you for your services.
user
Thank you for choosing us.
assistant