Hello.
user
Hello, what can I do for you today?
assistant
I would like to cancel my reservation as I got hospitalised, can you please help me out?
user
Sure, let me know your name please?
assistant
Please check the reservation on the name Edward Martin.
user
Sorry, no reservation found with your name in our records.
assistant
Ok no problem, thank you for your services.
user
Thank you for contacting us and get well soon.
assistant