Hello.
user
Hello, how can I assist you?
assistant
Ronald Jackson here. I would like to cancel my reservation due to some health issues, can you please help me out with that?
user
Sure, please wait while I look for your active reservation in our system.
assistant
Thank you for accepting my request.
user
Sorry, we didn't find any reservation on your name to cancel.
assistant
Ok, no problem. It might went wrong while booking. Anyway thank you for checking out.
user
Thank you.
assistant