Hello.
user
Hello.
assistant
Sharon Wright here.
user
How can I provide you our services?
assistant
I want to cancel my ticket as I am sick.
user
Sharon Wright, I hope you get well soon.
assistant
Thanks for your concern.
user
Please allow me to check with your previous booking for a while.
assistant
Sure.
user
Sorry to inform you, I couldn't be able to find any active reservation by your name. Sorry for the inconvenience caused.
assistant
No problem, thank you.
user
Thank you for approaching our agency regarding your cancellation.
assistant