Hi.
user
Hello, how can I help you?
assistant
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
Sure, can you provide me your name?
assistant
Kimberly Parker.
user
Please give me a moment.
assistant
Sure.
user
I regret to inform that there is no reservation by the name  Kimberly Parker.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching us.
assistant