Hello.
user
Hello. How may I aid you?
assistant
I was fallen sick due to bad weather in my area, so I would like to cancel my existing reservation.
user
May I know your name please?
assistant
I'm Nicholas Robinson.
user
Please wait for a moment, let me check your details.
assistant
Sure.
user
Sorry, there is no reservation found basis on your details.
assistant
That's ok, no issues. Anyways, thank you for the information.
user
Most welcome.
assistant