Hello. I am James Adams.
user
Hello, How may I assist you?
assistant
Due to some emergency I need to cancel my reservation can you help me cancelling my reservation?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please be on hold for a second, I will get back to you.
assistant
Sure.
user
Thanks for being on hold, there is no active reservation found on your name.
assistant
No problem, thank you for the information.
user
Thanks for contacting us.
assistant