Hi.
user
Hello, how may I assist you?
assistant
Can you please help me in cancelling my reservation?
user
Sure, may I know your name please?
assistant
I am Donna Campbell.
user
Wait a moment.
assistant
Ok.
user
Thank you for your time, we did not find any active reservation in your name to cancel.
assistant
Ok, no issues. Thank you for the information.
user
Thank you for reaching us.
assistant