Hello.
user
Hello, how can I support you?
assistant
I want to cancel my reservation due to heavy rains at my destination place, will you please help me to cancel?
user
Sure, we are here to assist you.
assistant
Thank you for accepting my request.
user
Please mention your name.
assistant
Sure, my name is Sarah Nelson.
user
Please give me a minute, I will check the status and revert to you.
assistant
Sure.
user
Thank you for being patient, There was no reservation found on your name to cancel it.
assistant
Not a problem, thank you.
user
Thank you for reaching us.
assistant