Hi.
user
Hello. How may I assist you today?
assistant
I need to change my recent existing reservation due to postpone of my document verification in office. Can you help me in this?
user
Sure, may I know your name to check the reservation details?
assistant
I am Deborah Phillips.
user
I could not find any reservation with your name.
assistant
It's ok, not a problem.
user
My pleasure.
assistant
Thank you.
user