Hello.
user
Hello. What help is required from our agency?
assistant
Due to an emergency case I have to travel Charlotte, so for that purpose I have booked a flight ticket but the meeting got postponed to other dates that the area has effected with floods, can you please help me in changing my ticket booking?
user
I will help you with that.
assistant
Thank you for your positive response.
user
May I know your name please for checking the reservation status?
assistant
Sure, my previous reservation is on the name of Eric Smith.
user
Ok, wait a moment please.
assistant
Sure, I will wait for your response.
user
Sorry Eric, there is no reservation found on your name in our database.
assistant
No problem, I will search another alternative way to complete my trip.
user
Thank you for choosing us.
assistant
Thank you for your information.
user