Hello.
user
Hello, how can I assist you?
assistant
Owning to an emergency, I would like to cancel my recent reservation. Can you please help me with this?
user
Sure, we are here to help you.
assistant
Thank you.
user
Ok, May I know your name to proceed further?
assistant
Sure, my name is John Edwards.
user
Ok, please wait for a while.
assistant
Sure.
user
Thank you for waiting, we found a reservation on your name and it is cancelled successfully.
assistant
Thank you.
user
Thank you for approaching us.
assistant