Hello.
user
Hello. What assistance you are looking for?
assistant
I want to change my reservation, due to some problems I am unable to travel those dates, can you please change my reservation?
user
Sure, I can help you.
assistant
Thanks.
user
Please tell me the name which is in your past ticket.
assistant
Sure, my name is Matthew Robinson.
user
Ok, please wait a minute.
assistant
Ok.
user
Sorry to inform you, there is no reservation found on your name to modify the details of your ticket.
assistant
Oh! it's ok no problem. Thank you for your information.
user
You are welcome. Thank you for consulting us.
assistant