Hello.
user
Hello. How may I assist you?
assistant
I am Steven Hill. I would like to change my flight reservation as I have some urgent work at my office, can you please help me?
user
Sure, I will help you. Please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation on your name.
assistant
That's fine. Anyway, thank you for checking.
user
Thank you.
assistant