Hello.
user
Hello. How can I aid you?
assistant
I have to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, may I know the name to check for the status?
assistant
Thank you. Please check the reservation with my name Ruth Young.
user
Please be on hold, I will get back to you in a minute.
assistant
Sure, take your time.
user
Thank you for your patience.
assistant
It's ok.
user
Sorry to say, there is no active reservation have been found under your name in our database to cancel it.
assistant
Oh! It may not be booked properly. Anyway, thank you for your time.
user
Thank you for reaching us with a query.
assistant
Most welcome.
user