Hello.
user
Hello, how can I help you today?
assistant
Can you please help me to cancel my reservation due to some health issues?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your good name to proceed further?
assistant
Sure, my name is Ronald Turner.
user
Please give me a minute.
assistant
Sure.
user
Thanks for your details, there is no active reservation found on your name to cancel.
assistant
No issues, thank you.
user
Thank you for approaching us, have a nice day.
assistant