Hello.
user
Hello, how can I aid you?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, I can help you with that. May I know your good name please?
assistant
My reservation was done under the name Charles Johnson.
user
Please wait while I'll check your reservation status. Charles Johnson, there is no active reservation found under your name to do cancellation.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for choosing us.
assistant