Hello.
user
Hello, how can I assist you?
assistant
I want to change my existing reservation, due to some health issue. Can you help me?
user
Sure, may I know your name to check your reservation from our database.
assistant
Ok, my name is Nicole Evans.
user
We regret to inform you that there is no active reservation found on your name to change.
assistant
Ok, not an problem.
user
Thank you for opting us.
assistant
Thank you for your help.
user