Hello.
user
Hello, is there any help that I can assist you?
assistant
I just want to change my existing reservation, due to sudden demise of my grand mother. Can you help me in amending my reservation?
user
Sure, I am glad to assist you and can you please assist me with your name for checking purpose?
assistant
Sure, the ticket has been reserved on the name George Johnson.
user
Please give me a moment to find your reservation.
assistant
Sure, I will wait for your response.
user
Thank you for being on hold, I have checked based on your request and it is shown that there is no reservation found for the user name in our back end.
assistant
That's ok, no problem. Thank you for the information.
user
You are most welcome and have a nice day.
assistant