Hi.
user
Hello. How may I aid you today?
assistant
I want to cancel my reservation, can you help me with this?
user
Sure, may I know your name?
assistant
I am Justin Lopez.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there are no active reservations on your name to cancel.
assistant
It's ok, thank you.
user
Thank you for reaching our service.
assistant