Hello.
user
Hello, how may I help you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, may I know your name to proceed?
assistant
My reservation was done under the name David Scott.
user
Sure, please wait for a moment to check your details.
assistant
Sure, take your time.
user
Sorry, no reservation found on your name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for choosing us.
assistant