Hi, Jack White here.
user
Hello, how may I be there for you?
assistant
I have to do some modifications in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
user
Sure, please allow me a moment to check the status and revert you.
assistant
Sure, take your time.
user
Thanks for waiting, there is no reservation found under your name in our list.
assistant
Not a problem, thank you for your information.
user
Thank you for approaching us.
assistant