Hi.
user
Hello.
assistant
I am Charles Anderson.
user
How can I serve you today?
assistant
Owing to an emergency, I need to cancel my reservation. Can you help me with that?
user
Sure.
assistant
Thank you.
user
Please, wait.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
It's ok. Thank you.
user
Thank you for contacting us.
assistant