Hi.
user
Hello. How can I assist you at this moment?
assistant
Please change my existing reservation owing to an emergency.
user
Sure, I am ready to help you with that. Can I have your good name please to check your reservation status?
assistant
My name is Donna Martinez.
user
Ok Donna, please wait a moment to check existence of your reservation.
assistant
Sure.
user
Sorry Donna Martinez, no reservation has found under your name to change.
assistant
Thanks.
user
Thank you for choosing us, have a good day.
assistant