Hi.
user
Hello, how may I help you?
assistant
I want to cancel my reservation which is done recently due to some problems, can you please help me?
user
Sure, can I know your name?
assistant
Sure, my name is Virginia Moore.
user
Please hold on a moment.
assistant
Ok, I will wait.
user
Sorry, there is no reservation found on given name.
assistant
Ok, no problem. Thank you for your service.
user
Thank you for reaching us.
assistant