Hello.
user
Hello. May I know your good name please?
assistant
I am Karen Green.
user
Karen, how can I help you now?
assistant
Due to my health issues I want to change my journey plan to some other day.So, can you please change my existing reservation?
user
That's sad, I will help you with that.
assistant
Ok.
user
Sorry Karen, there is no reservation found on your name.
assistant
It's ok it might be cancelled by my mother but she have not informed me yet.
user
Ok, thank you for choosing us, have a nice day.
assistant
You are welcome.
user