Hello.
user
Hello, how may I assist you?
assistant
My business trip has been postponed.Can you please help me for changing the existing reservation?
user
Sure, may I know your name please?
assistant
Sure, my name is Jerry Young.
user
Sorry Jerry, unfortunately there is no reservation found under your name.
assistant
Thank you for your information.
user
Thank you for approaching us, have a nice day.
assistant