Hello, I am Michelle Smith.
user
Hello, how can I assist you?
assistant
I want to cancel my recent reservation due to the ongoing tornado at my destination.
user
Ok. I will help you.
assistant
Thank you.
user
Please hold on for a while.
assistant
Ok.
user
Thank you for being patience, there is no reservation found on your name.
assistant
Not a problem, thank you.
user
Thank you for approaching us.
assistant