Hello.
user
Hello, how can I assist you?
assistant
I am Emma Thompson. I need to change my reservation due to my planned event got postponed. So please help me with that.
user
Ok, please wait a moment while I check.
assistant
Thank you. I will wait for your response.
user
Thank you for waiting, sorry as per your need there is no reservation been found.
assistant
Oh! it may not be booked properly due to server issues. Anyway, thank you for your time.
user
Thank you for choosing our agency.
assistant