Hello.
user
Hello, how may I be at your service today?
assistant
Due to sudden demise of my grandfather I want to cancel my recent reservation. Can you please help me with this?
user
May I know your name please?
assistant
Thomas Campbell here.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
Ok, not an issue. Thank you for checking.
user
Thank you for choosing us.
assistant