Hello,.
user
Hello, how can I help you?
assistant
I want to change my existing reservation due to postpone of my document verification. Can you please help me?
user
Sure, to check the details we need your name?
assistant
I am Pamela Gonzalez.
user
Please wait a minute.
assistant
Ok.
user
Thanks for waiting. Sorry to inform you that there is no reservation found with your name.
assistant
That's ok, not an issue. Thanks for your response.
user
Thank you for reaching us.
assistant