Hello.
user
Hello. How can I help you today?
assistant
I want to cancel my reservation, due to some problems I am unable to travel those dates, can you help me?
user
Sure, I will help you with that.
assistant
Thanks.
user
May I know your name for further process?
assistant
Sure, my name is Nancy Gonzalez.
user
Please hold on a moment, I will check your reservation status.
assistant
Sure, take your time.
user
There is no previous reservation found in your name Nancy Gonzalez.
assistant
Oh! I think my cousin might have cancelled my reservation. Anyway, thank you for the information.
user
You are welcome.
assistant