Hello.
user
Hello. How may I assist you today?
assistant
I need to cancel my reservation which I have done to participate in dance event but unfortunately dance event got cancelled, can you please help me with cancelling reservation?
user
Sure, I will help you with that.
assistant
Thanks.
user
Could you please provide your name to check your previous reservation status?
assistant
Sure, my name is Timothy Campbell.
user
Ok Timothy, please hold on to check.
assistant
Ok.
user
We regret that, there is no reservation found with your name in our records.
assistant
It's ok no problem, Thank you for your information.
user
Thank you for approaching us, have a great day.
assistant
Welcome.
user