Hello.
user
Hello. How can I assist you now?
assistant
Michael Campbell here. Due to emergency, I want to cancel my reservation. Can you please help me for that?
user
Sure, I will help you with that.
assistant
Ok.
user
Please wait a moment.
assistant
Ok, I will wait.
user
Yes, I have  found your reservation and successfully cancelled.
assistant
Thank you for helping me.
user
Thank you for choosing us, have a good day.
assistant