Hello.
user
Hello, how can I help you?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, may I know your name please?
assistant
I am Katherine Evans.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, there was no reservation found with your given name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for opting us.
assistant