Hello, Jennifer Scott here.
user
Hello Scott. How can I assist you?
assistant
I want to cancel my reservation, due to postponement of concert to be held at the place where I wanted to visit, can you please take your some time for helping me?
user
Sure. Give me a minute.
assistant
Ok.
user
Sorry Scott, there is no reservation found on your name.
assistant
It's ok. Thank you for informing me.
user
You are welcome.
assistant