Hello.
user
Hello, how may I aid you?
assistant
I am Laura Gonzalez. I would like to cancel my reservation as I am leaving for delegates meet, can you please help me out?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name.
assistant
Ok no problem, thank you for your services.
user
Thank you for choosing us.
assistant