Hello.
user
Hello, how may I serve you today?
assistant
Can you aid me to cancel my reservation due to emergency?
user
Sure, may I know your good name please?
assistant
Scott Hill here.
user
Ok, please wait a minute.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Thank you.
user
Thank you for opting us.
assistant