Hello.
user
Hello, how can I help you?
assistant
I want to change my existing reservation because my car has break down so I may not reach the airport I had booked on the name Susan Mitchell. Can you help me?
user
Sure, I will help you. Please wait a while.
assistant
Ok, take your time.
user
There is no reservation on your name in our database.
assistant
That's ok, may it is been cancelled before only. Anyways thank you for the information.
user
Thank you for reaching us.
assistant