Hi, Charles Phillips here.
user
Hello, how may I assist you?
assistant
Can you please help me in changing my recent reservation? As my health is unwell to do journey right now.
user
Sure, hold on for a moment. Let me check.
assistant
Sure, I'll be online.
user
Sorry Charles, there are no flights reserved on your name formerly.
assistant
That's ok, thank you for giving the information.
user
Welcome, thank you for choosing us. Have a great day.
assistant