Hello.
user
Hello.
assistant
I am Melissa Nelson.
user
How can I help you?
assistant
My exam got cancelled, can you help me to cancel my reservation?
user
Please wait a while.
assistant
Please check my details.
user
There is no reservation found on your name in our database.
assistant
That is fine, not an issue. Thank you for your help.
user
Thanks for reaching us.
assistant