Hi.
user
Hello, how can I help you?
assistant
I would like to change an existing reservation as my trip got postpone due to bad weather conditions. Can you help me with this?
user
Sure, may I know your name please?
assistant
I am Patricia Jones.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry, there was no reservation found with your given name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for opting us.
assistant