Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation, can you please help me with this?
user
Sure, we are glad to assist you in that.
assistant
Thank you.
user
Before proceeding further. May I know your name?
assistant
I am Margaret Clark here.
user
Sorry Margaret Clark, based on your name we haven't found any previous flight reservation in airline database.
assistant
No problem, thanks for your information.
user
Thanks for reaching us.
assistant