Hello.
user
Hello, how can I assist you?
assistant
I want to cancel my recent reservation due to sudden demise of my grand father. Can you please help me with this?
user
Sure, please provide your name to fetch your ticket from our database.
assistant
Anthony Evans here.
user
Please wait for a moment.
assistant
Sure.
user
 Thank you for waiting, I regret to inform you that there is no active reservation found on your name.
assistant
No issue, Thanks for the information.
user
Thank you for contacting us.
assistant