Hello, I am Melissa Wilson.
user
Hello, how can I help you?
assistant
I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?
user
Please wait a while.
assistant
Take your time.
user
Sorry to say, there is no reservation on your name in our database.
assistant
No issues. Thank you for checking.
user
Thank you for opting us.
assistant
You are welcome.
user