Hi.
user
Hello, how may I help you?
assistant
I need to cancel my trip due to health issue, can you help me?
user
Sure, I am willing to help you for this. May I know your name please?
assistant
I am Edward Brown.
user
Just a moment, let me check your reservation status in our database.
assistant
Sure.
user
Sorry for inconvenience, no reservation is found under your name to cancel.
assistant
That's ok. Thank you for your help.
user
Thank you very much for contacting our agency.
assistant