Hello.
user
Hello, how can I aid you for today?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Sure, I will help you with that. Can you please provide your name?
assistant
My name is Sandra Campbell.
user
I regret to say this Sandra Campbell, there is no active reservation under your name.
assistant
That's fine, thank you for your help.
user
You are welcome, thank you for reaching us.
assistant