Hello.
user
Hello, how may I assist you?
assistant
I have to cancel my reservation due to my planned trip got cancelled. So please help me with that.
user
Sure, may I know your good name please?
assistant
Thank you. Please check the reservation with my name Matthew Campbell.
user
Please wait for a moment.
assistant
Sure, take your time.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Thank you for approaching us.
assistant
Most welcome.
user