Hi.
user
Hello, how can I aid you?
assistant
Can you help me to change the reservation which I had done last month?
user
Sure, may I know your name to check with the status?
assistant
Ok, my name is Steven Jones.
user
Please wait a moment.
assistant
Ok, please take your own time.
user
Thank you for waiting, regret to inform that there is no active reservation found under your name to amend.
assistant
That is ok, thank you for assisting me.
user
Thank you for reaching us.
assistant