Hello.
user
 Hello, How exactly I can serve you the best today?
assistant
I am Nicole Martin. I want to cancel my reservation due an emergency. Can you help me?
user
Ok. Give a minute, I will check the previous list and let you know the details of it.
assistant
Sure.
user
Thank you for your valuable time, no reservation found on your name.
assistant
Thank you.
user
Thank you for reaching us, have a good day.
assistant