Hello.
user
Hello, how may I assist you?
assistant
I want help to cancel my recent reservation, can you help me with that?
user
Sure, may I know your name to check the status of your previous reservation to cancel it.
assistant
I am Karen Nelson.
user
Please wait for a while, let me check.
assistant
Sure, take your own time.
user
Thanks for your patience, there is no reservation under your name.
assistant
That's fine, not a issues. Thanks for your checking.
user
Welcome, thanks for consulting us.
assistant