Hello.
user
Hello, how may I address you?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, will you please forward me your name to check the status and revert you?
assistant
I am Ruth Roberts.
user
Ok, please allow me few minutes I will go through the data base and get back to you with an update.
assistant
Sure.
user
We found a reservation on your name. Shall I proceed to cancel it?
assistant
Yes, Proceed.
user
Your request for cancellation has been processed successfully and the refund amount will be initiated to your bank account within 2 to 3 working days.
assistant
Thank you.
user
Thank you for opting us.
assistant