Hello.
user
Hello. How may I help you?
assistant
I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
user
Sure, can you please help me with your name?
assistant
Myself John Collins.
user
Thank you. Please wait for a while, I will check your reservation status and let you know.
assistant
Sure, take your time.
user
Sorry, I did not find any reservation by your name in our database.
assistant
It's ok, thank you for your help.
user
You are welcome and thank you for contacting us.
assistant