Hi.
user
Hello. How may I help you ut?
assistant
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
user
Sure, I will help you in cancelling the reservation. May I know your name please?
assistant
Sure, my name is Amy Taylor.
user
Sorry, there are no reservations found.
assistant
That's ok, thank you.
user
Thank you for choosing us.
assistant