Hello.
user
Hello, how may I render you?
assistant
Owing to an emergency, I want to change my existing reservation. Can you please help me in that?
user
Sure, I am here to help you. May I know your name?
assistant
Myself Ruth Martinez.
user
Please give me a moment to check your ticket status in our database.
assistant
Ok., take your own time.
user
Sorry Ruth Martinez, no reservation is available by your name.
assistant
Ok, no problem. Thank you for checking.
user
Thank you for choosing us.
assistant