Hi.
user
Hello, how may I assist you now?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Ok, may I know your name to cancel your booking?
assistant
I am Carol Adams.
user
Please wait for a moment.
assistant
Sure.
user
There is a reservation by your name. I have cancelled it now.
assistant
Thank you for your help.
user
Thank you for choosing our services.
assistant