Hello.
user
Hello. How may I assess you at this moment?
assistant
I have to attend an important meeting, so I am unable to travel. Can you please cancel my ticket?
user
Sure, may I know your name for searching?
assistant
Thank you. My name is Catherine Roberts.
user
Sorry, there is no reservation found for the user name in our ticket booking list in our data base to cancel it.
assistant
It's ok, thank you for your time.
user
It's my pleasure and thank you for contacting us.
assistant