Hello.
user
Hello, how can I help you today?
assistant
I need to cancel my reservation due to my planned trip got cancelled. So please help me with that.
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, myself Joshua Edwards.
user
Thanks for your name, please wait.
assistant
It's ok, I will wait.
user
Thank you for waiting, we found a reservation on your name. Shall I proceed to cancel?
assistant
Sure, please proceed with cancelling.
user
Ok, your reservation is cancelled successfully.
assistant
Thank you for your help.
user
Thank you for choosing us.
assistant