Hello, I am Ashley Martinez.
user
Hello, how may I aid you today?
assistant
I want to change my existing reservation due to my exam scheduled has been postponed, can you please help me with that?
user
Sure, we are here to help you. Please wait couple of minutes.
assistant
Ok.
user
Thanks for your time, unfortunately no reservation found with your name.
assistant
Ok, no issues. Thanks for your service.
user
Thank you for opting us.
assistant