Hello,.
user
Hello, how may I aid you today?
assistant
I am Emma Roberts. I want to change my existing reservation due to mu football match got postponed, can you please help me with that?
user
Sure, we are here to help you. Please hold a moment.
assistant
Ok.
user
Thank you for your time, sorry, no reservation found with provided name.
assistant
Ok, no issues. Thanks for your kind service.
user
Thank you for availing us.
assistant