Hello,.
user
Hello. How may I aid you now?
assistant
I want to cancel my reservation, due to the heavy rainfall from a couple of days.
user
Ok.
assistant
Can you help me with that?
user
Sure, I will help you.
assistant
Thank you.
user
To cancel your reservation, I want to know your name to check the list.
assistant
I am Frank Jackson.
user
Thanks for your name. Sorry, I checked the list but there was no reservation on your name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you.
assistant