Hello,.
user
Hello, how can I provide assistance to you?
assistant
 I am Karen Nelson. I would like to change my existing reservation due to continued rainfall my baseball game has been postponed. Can you please help me for doing with that?
user
Sure, please hold on.
assistant
Ok.
user
Thanks for being hold, there is no reservation found on your name.
assistant
Thank you.
user
Thank you for availing us.
assistant