Hi.
user
Hello, how may I assist you today?
assistant
Owing to an emergency, my FIFA tournament got postponed. So I want you to change my existing reservation.
user
Sure, may I know your name for the changing process?
assistant
Sure, Paul Hill here.
user
Sorry as per your concern I can not amend your reservation as your reservation is not found as per our records.
assistant
Ok, no issues.
user
Welcome, thank you for reaching us.
assistant
Thank you for your information.
user