Hi.
user
Hello, how may I assist you today?
assistant
I am William Martin. I want to cancel my recent reservation as my tour got cancelled. Please help me with cancellation.
user
Sure, please hold a moment.
assistant
Ok.
user
Thank you for waiting, I regret that there is no reservation found on your name.
assistant
No issues, thanks for the response.
user
Thank you for availing with us.
assistant