Hello.
user
Hello, how may I assist you?
assistant
Due to some personal issues, I would like to postpone my trip. Can you help me in changing my existing reservation?
user
Sure, please wait for a moment.
assistant
Ok, take your time.
user
May I know your good name please?
assistant
My name is Brian Martinez.
user
Sorry, there is no reservation found on your name in our database to change.
assistant
It's ok, no issues. Thank you for the information.
user
You are welcome.
assistant