Hi.
user
Hello, how may I support you?
assistant
Owing an emergency want to cancel my reservation, can you help me with it please?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name to proceed further?
assistant
Ok, my name is Elizabeth Parker.
user
We are sorry to inform you that, there is no active reservation on your name.
assistant
   That's ok, thank you for the response.
user
Thank you for opting us.
assistant