Hello.
user
Hello, how may I help you?
assistant
I want to change my existing reservation, as my exams got postponed. Can you please help me out with it?
user
Sure, can I know your name?
assistant
Sure, my name is Helen Williams.
user
Please hold on a moment.
assistant
Ok, sure.
user
Sorry, there is no reservation found on given name.
assistant
Ok, not a problem. Thanks for the information.
user
Thank you for reaching us.
assistant