Hi.
user
Hello, how can I help you today?
assistant
Can you help me cancelling my reservation?
user
Sure, I will help you with that. May I know your name please?
assistant
I am Gregory Harris.
user
Please wait for a while, let me check your previous reservation status.
assistant
Ok.
user
Thank you for waiting. There is no active reservation found on your name in our database to cancel.
assistant
That's ok, thank you.
user
Thank you for reaching us, have a great day.
assistant