Hello. I am Betty Smith.
user
Hello, how can I aid you?
assistant
I had planned to go on a trip, but it was postponed. Can you change my recent reservation?
user
Sure, give me  a minute.
assistant
Ok.
user
Sorry, there is no reservation found under your name.
assistant
That's ok. Anyways, thank you for your help.
user
Thank you for reaching us.
assistant