Hello.
user
Hello, how can I amend you?
assistant
I have already booked my ticket to Houston but due to an emergency, my trip got postponed.
user
Sure, I am gleeful to help you. May I know your name please?
assistant
My name is Thomas Wright.
user
Please wait for a while.
assistant
Ok.
user
Thanks for waiting, there is no reservation found on your name.
assistant
That's fine. Thank you for your time.
user
Thank you.
assistant