Hi.
user
Hello, how may I aid you?
assistant
My name is Sharon Thompson. Due to health issues, I can not travel to California. Can you please cancel my reservation?
user
Sure, please wait a moment I will check your reservation details and proceed further.
assistant
Ok, take your time.
user
Sorry to say, there is no reservation on your name in my database.
assistant
Its ok, no issues. Thank you for the information.
user
Thank you for reaching us, have a nice day.
assistant