Hello.
user
Hello, how can I serve you?
assistant
Sarah Martin here. Due to sudden health issue, I would like to cancel my reservation. Can you please help me out with that?
user
Sure Martin, I am here to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Ok, take your time.
user
Sorry, no reservation found on your name in our reservation database.
assistant
Oh! I think the ticket was not booked due to server issue.
user
Thank you for choosing us, have a nice day.
assistant
Anyway, thank you for the information.
user