Hello.
user
Hello.
assistant
Here Karen Scott.
user
How may I help you today Scott?
assistant
I want to cancel my reservation due to my health is not good.
user
Sure, can you please wait a moment.
assistant
Sure, take your own time.
user
Sorry Karen Scott, there are no active reservations on your name in our database.
assistant
That's ok, thank you for giving information.
user
Thank you for opting our service.
assistant