Hello,.
user
Hello, how may I serve you at this moment?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name to check your reservation status?
assistant
Myself, Joshua Davis.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry to inform you that, we did not find any reservation against your name.
assistant
Ok, no issues. Thank you for your help.
user
Thank you for opting us.
assistant