Hello.
user
Hello. How can I assist you?
assistant
I want to change my reservation due to bad weather condition, can you assist me?
user
May I know your name please?
assistant
Susan King.
user
Please wait for a while.
assistant
Sure.
user
Sorry, no reservation found on your name to change.
assistant
No problem, thank you for searching.
user
Thank you for reaching us.
assistant