Hi.
user
Hello.
assistant
I am Carol Smith.
user
How can I help you now?
assistant
Can you cancel my recent reservation, which I have done previously.
user
Sure, I will help you with that. Please, wait for a while.
assistant
Sure, take your own time.
user
Thank you for waiting.
assistant
It's ok.
user
I did not find any reservation on your name to cancel.
assistant
That's ok, thanks for checking.
user
Thank you for reaching us.
assistant