Hello.
user
Hello, how may I aid you at this moment?
assistant
I have to cancel my ticket reservation, can you do that one for me?
user
Sure, I am here to help you. Can you provide your name to check the reservation status?
assistant
Thank you and my name is Kevin Wright.
user
Sorry Kevin, there is no active reservation under your name.
assistant
Ok, that's fine, thank you for your immediate response in my ticket booking.
user
Most welcome, hope you have a nice day.
assistant