Hi.
user
Hello. How can I help you?
assistant
I am Kathleen Adams. Due to some business conference meeting, I am going to cancel my reservation. Can you please help me for this?
user
Sure, I will help you to cancel your reservation.
assistant
Thank you.
user
Please allow me a  moment.
assistant
Sure.
user
Sorry, no reservation found on your name to cancel your reservation.
assistant
Ok, no worries at all. Thank you.
user
Welcome, have a nice day. Thank you for choosing us.
assistant