Hello.
user
Hello.
assistant
I am Anna Edwards.
user
How may I assist you at this moment?
assistant
I want to change my existing reservation, can you please help me with this?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait a moment to check your previous reservation.
assistant
Sure.
user
We regret to inform you that there is no reservation on your name in our records.
assistant
Ok, no problem. Thank you for your service.
user
Thank you for contacting us, hope you have a great day.
assistant