Hello, Jack White here.
user
Hello. How can I assist you today?
assistant
 I am Nero surgeon in a multi speciality hospital, due to an emergency in other hospital I had booked a flight ticket, but I am unable to go there to take care of my hospital. Can you please help me out with cancelling of my ticket?
user
Sorry White, there is no reservation found under your name.
assistant
 It's alright, no problem. I think the ticket is not reserve properly while I am booking. By the way, thank you for the information.
user
Any way, thank you for reaching us.Have a good day.
assistant
Welcome.
user