Hi.
user
Hello, how can I assist you?
assistant
I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
user
Sure, I can help you with that. May I know your good name please?
assistant
Thank you. Scott Turner here.
user
Ok, please wait while I'll check your reservation status.
assistant
Ok.
user
Scott Turner, there is no active reservation found under your name to do cancellation.
assistant
 Not a big issue, anyhow thank you very much for checking the reservation status.
user
Thank you for choosing us.
assistant