Hi.
user
Hello, how can I help you?
assistant
Would it be possible to cancel my reservation, which I have done with my name?
user
Sure, can you please provide me your name?
assistant
      My name is Laura Gonzalez.
user
Give me a moment.
assistant
Ok.
user
 Laura Gonzalez. I regret to inform that there is no reservation by your name.
assistant
That's ok, thank you for the response.
user
Thank you for reaching us.
assistant