Hi.
user
Hello. How can I help you?
assistant
I am Richard Nelson, Owing an emergence I want to change my existing reservation. Can you help me with it?
user
Sure. May I know your name? Ok, Wait a minute.
assistant
Sure.
user
Thanks for waiting. There is no reservation found with your name.
assistant
Ok, no issues.
user
Thank you.
assistant
Thanks for the help.
user