Hello.
user
Hello, how can I assist you now?
assistant
Due to heavy rains my football match has been postponed. can you please change my existing reservation?
user
Sure, may I know your good name please?
assistant
My name is Anthony Phillips.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry to inform you that there is no reservation found on your name.
assistant
It's not an issue. Thanks for your quick response.
user
Thanks for connecting us and have a great day.
assistant