Hello.
user
Hello, how may I aid you today from my end?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me out?
user
Sure, I am here to help you out. Please provide me your name to check whether any active reservation is found on your name or not in our database.
assistant
Sure, my name is Jonathan Wilson.
user
Sorry Jonathan Wilson, there is no reservation on your name in our database.
assistant
That's ok, no problem. Anyway thank you for checking.
user
Thank you for reaching us.
assistant