Hello.
user
Hello. How can I help you?
assistant
Please change my existing reservation due to some health issues?
user
Sure, may I know your name to check your reservation status?
assistant
Sure, I am Richard King.
user
Thank you. Please be online for a while. I will check your reservation status and get back to you.
assistant
Sure.
user
I am sorry to say you that there is no reservation found under your name in our database.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant