Hello, I am Kevin Collins.
user
Hello, how may I help you?
assistant
My plan to meet a family friend is preponed as if now I want to change my existing reservation, Could you please help me in doing this?
user
Sure, we are here to help you. May I know your name? so that I can proceed further to do it. Please give me a moment, I will check the status and revert you.
assistant
OK.
user
Thanks for your time. Unfortunately we did not find any reservations matching your name.
assistant
OK, Thanks for the response.
user
Thanks for choosing us.
assistant