Hi.
user
Hello. How should I assist you at this right moment?
assistant
I want to cancel my reservation due to health issue.
user
Oh! That's sad to listen. I will help you with cancelling the flight ticket. Please give me a moment. Thank you for your patience.
assistant
Ok.
user
May I know your good name for verification of ticket?
assistant
My name is Melissa Davis.
user
Sorry Davis, there is no reservation has found under your name. Thank you for reaching us.
assistant
It's ok. Thank you.
user
You are welcome, have a good day.
assistant