Hello.
user
Hello. How can I  help you?
assistant
I want to cancel my recent reservation due to sudden postpone of my exams. Can you help me with that?
user
Just a moment please. May I know your name please?
assistant
I am Rebecca Wright..
user
I am sorry no reservation found on your name.
assistant
Ok, no issues. Thank you.
user
Thank you for choosing us.
assistant