Hello.
user
Hello. How can I guide you today?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your name to check your reservation status?
assistant
My name is Robert Martin.
user
Ok, please wait for a while.
assistant
Sure, I will wait for your information.
user
We have found a reservation on your name in our records. Shall I cancel it?
assistant
Please cancel it.
user
Your reservation has been cancelled successfully.
assistant
Thank you for your help.
user
Thank you for choosing us.
assistant