Hello.
user
Hello, how can I help you?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, may I know your name please?
assistant
Mark Thomas here.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry to say that, there was no reservation found with your name.
assistant
No problem, Thanks for the information.
user
Thank you for opting us.
assistant