Hello.
user
Hello, how can I guide you for today?
assistant
I am Brian Jackson. I would like to change my existing reservation, due to heavy rains. Can you please help?
user
I will help you with that.
assistant
Thank you.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok, take your own time.
user
Sorry, there is no reservation found under your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for contacting us, have a nice day.
assistant