Hello.
user
Hello, how may I serve you today?
assistant
Karen Harris here. I need you to cancel my recent booking.
user
Sure, we are here to help you.
assistant
Good to hear that.
user
Please wait a minute.
assistant
Sure, I will wait.
user
Sorry to say that, there is no active reservation found on your name.
assistant
That's ok. Thank you.
user
Thank you for reaching us.
assistant