Hello.
user
Hello. How can I assist you?
assistant
My name is Eric Evans. My planned trip got cancelled because one of my relative is suffering from the heart problem. Can you please help me to cancel the ticket?
user
Sure, please wait for a while.
assistant
Thank you for accepting my request. Take your time.
user
Evans, there is no reservation found under your name to do cancellation.
assistant
Oh! It is so sad to gear from your travel agency. Anyways, thanks a lot for spending your time in searching the ticket status.
user
Thank you for choosing us.
assistant
You are most welcome.
user