Hello.
user
Hello, how may I aid you today from my end?
assistant
Can you help me to change my reservation to next week?
user
Sure, I am here to help you out. Please provide me your name.
assistant
Sure, my name is Justin Perez.
user
Justin Perez, I found an active reservation on your name in our database.  Can you provide me your trip dates?
assistant
Sure, my travelling dates are Jan 18 and 20.
user
May I know your location airport codes?
assistant
My airport codes are EWR and BOS.
user
Do you have any connection limit?
assistant
Yes, I would like to fly in a direct flight.
user
Sorry Justin Perez, there is no direct flight in your route.
assistant
No issues, thank you for your time.
user
Thank you for reaching us.
assistant