Hello.
user
Hello.
assistant
I am Helen Lopez.
user
How may I assist you now?
assistant
Can you please help me in changing my existing reservation, as my exam scheduled got postponed.
user
Helen Lopez, please allow me to check for a moment.
assistant
Ok.
user
Helen Lopez, there is no reservation by your name.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us.
assistant