Hello.
user
Hello. How may I assist you?
assistant
Please change my existing reservation owing to an emergency.
user
Sure, I am here to help you out. May I know your name please to proceed further?
assistant
I am Cynthia Martin.
user
Cynthia Martin, we regret to inform you that there is no reservation found on your name in our records.
assistant
Thanks.
user
Thank you for approaching us.
assistant