Hi.
user
Hello. How may I assist you today?
assistant
Carol Carter here. Due to my health problem I want to change my reservation, can you please help me to change my reservation?
user
Sure Carter, please wait for a minute.
assistant
Ok.
user
Based on your request there is no reservation with your name to change.
assistant
That's ok, thank you for your help.
user
Thanks for choosing us, have a safe journey.
assistant