Hello.
user
Hello, how may I help you for  the day?
assistant
I met with an accident yesterday, so I could not reach my meting place. Will you aid me in cancelling my reservation?
user
Sure, we will help you.
assistant
Thanks.
user
Could you please provide your name to check your reservation status?
assistant
Sure, my name is Frank Allen.
user
Ok, please hold on.
assistant
Sure.
user
Sorry to notify that, we couldn't find any reservation with your name.
assistant
Ok, thank you for your help.
user
Thank you for choosing us.
assistant