Hello.
user
Hello. How can I assist you at this moment?
assistant
I am Barbara Phillips. I would like to change my reservation as I am moving to my hometown for festival, can you please help me out?
user
Sure Barbara Phillips, I am happy to help you with that.
assistant
Thank you.
user
Ok, please be hold on for a  moment to check your reservation status.
assistant
Sure.
user
Sorry Barbara Phillips, no reservation has found under your name to change.
assistant
Ok no problem, thank you for your services.
user
Most welcome. Thank you for choosing us, have a great day.
assistant