Hello.
user
Hello, how can I assist you?
assistant
Can you please help me in changing my existing reservation to Oakland? As my meeting got postponed at Oakland.
user
Sure, let me know your travelling dates. Sorry, may I know your name?
assistant
My previous reservation has done with the name Laura Thomas.
user
Ok, please wait for a moment.
assistant
Sure, I will wait.
user
Thanks for waiting, there was no reservation found on your name.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for choosing us.
assistant