Hello.
user
Hello.
assistant
I am Robert Turner.
user
How can I help you, Robert?
assistant
Due to heavy rainfall in my city, I would like to cancel my reservation.
user
Ok, please give me few seconds to check your existing reservation details.
assistant
Sure.
user
Robert, there is no reservation found under your name to do cancellation.
assistant
It's fine.
user
Thank you for choosing us.
assistant
Thank you for your immediate response.
user