Hello.
user
Hello. How can I help you for today?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me out?
user
Yes, I can help you. Can I know your name for checking your previous reservation?
assistant
My name is Brandon Harris.
user
Give me a moment.
assistant
Sure, take your time.
user
Sorry to inform you that there is no reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for consulting us.
assistant