Hello.
user
Hello, how can I assist you?
assistant
Will you help me in changing my reservation as my plan to attend a seminar got delayed due to some issues?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your good name to check the reservation status?
assistant
I am Benjamin Wright.
user
Please wait for a while.
assistant
Ok.
user
Thank you for being on hold. Sorry we couldn't find any reservation on your name.
assistant
It's ok, Thank you for the information.
user