Hello.
user
Hello, do you need any help from us?
assistant
I want to cancel my reservation, so please help me in the cancellation.
user
Sure, could I have your name please?
assistant
Myself Matthew Davis.
user
Ok, please allow me a moment.
assistant
Ok.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
Not an issue. Thank you.
user
You are welcome, have a great day.
assistant