Hi.
user
Hello, how can I assist you?
assistant
Owing to an emergency I had to request for this cancel reservation.
user
Sure, may I know your name?
assistant
My name is Sandra Williams.
user
Please wait a minute.
assistant
Ok.
user
Thank you for your valuable time, we found reservation on your name and cancelled successfully, amount will refund to your registered bank account within 3 working days.
assistant
Thanks.
user
Thank you for opting us.
assistant