Hello.
user
Hello. How may I assist you?
assistant
Due to an emergency, I want to change my reservation. Can you help me?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please to check your reservation status?
assistant
Pamela White here.
user
Pamela White, no reservation has been found on your name in our database.
assistant
No problem, Thanks for the information.
user
Thank you for choosing us.
assistant