Hi. My name is Emily Phillips.
user
Hello, how can I assist you today?
assistant
I want to cancel my reservation due to heavy cyclone.
user
Sure, I will help you.Give me a moment please.
assistant
Ok.
user
Sorry Phillips, I have not found any reservation by your name.
assistant
That's fine, no problem. Thank you for your information.
user
Thank you for choosing us, have a nice day.
assistant