Hello, I am Lisa Baker.
user
Hello, how may I aid you out?
assistant
I want to cancel my ticket due to an emergency. Can you help me?
user
Lisa Baker, I am here to help you out. Please allow me a moment.
assistant
Take your time.
user
 Lisa Baker, there is no active reservation on your name in our database.
assistant
No issues. Thank you for checking.
user
Thank you for reaching us.
assistant
You are welcome.
user