Hello, Jerry Wilson here.
user
Hello Jerry. How may I assist you today?
assistant
I am Nero surgeon in a multi speciality hospital, due to an emergency in other hospital I had booked a flight ticket, but, I am unable to go there to take care of my hospital.
user
Ok.
assistant
So can you help me out with cancelling?
user
Sure, I will help you for canceling. But I did not found any reservations with your name.
assistant
 It's alright, no problem. I think the ticket is not reserve properly while I am booking. By the way, thank you for the information.
user
Ok, thank you for reaching us.
assistant
You are welcome.
user
Have a good day.
assistant