Hello.
user
Hello, how may I help you?
assistant
Due to inconvenience of my work, I want to change my reservation. Can you please help me for that?
user
Sure, I will help you. Can I know your name please?
assistant
My name is Shirley Edwards.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry Shirley, there is no active reservation found with your name in our records.
assistant
Anyway, thanks for the information.
user
Most welcome.
assistant