Hi. I am Thomas Turner.
user
Hello, how can I help you?
assistant
Due to sudden demise of my Great grandfather, I want to cancel my recent reservation. Can you help me out?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait for a while, I will check your reservation.
assistant
Sure, I will wait for your response.
user
Thank you for your time, there is no reservation found on your name.
assistant
Not an issue, thank you for your quick response.
user
Thank you for reaching us.
assistant