Hi.
user
Hello.
assistant
I am Donna Hall.
user
How may I assist you?
assistant
My exams got postponed, can you please help me in changing the reservation?
user
Sure, I will help you. Please wait a moment.
assistant
Ok.
user
Donna Hall, no reservation has been found on your name in our database.
assistant
Ok, no problem at all. Thank you for your quick response.
user
Thank you for approaching us.
assistant