Hello.
user
Hello. How may I guide you at this moment?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I am happy to help you in the ticket cancellation process. Can you please tell me your name to check the ticket status?
assistant
My name is Benjamin Carter.
user
Ok, please give me a minute. I will check the status and get back to you.
assistant
Sure, I will wait for your response.
user
Sorry for the trouble which is caused to you, there is no active reservation on your name to cancel the ticket.
assistant
That's ok, thank you for checking.
user
My pleasure to help you. Thanks a lot for reaching our agency.
assistant
Welcome.
user