Hello.
user
Hello. How may I be of your assistance?
assistant
I want to change my existing reservation, can you please help me with this?
user
sure, I'll try to change an existing reservation. Can I have your name to check the reservation list?
assistant
Kenneth Lopez here.
user
Thank you for giving your name, please give me some time.
assistant
Sure.
user
Thank you for waiting, I have checked the reservation list to change your ticket but there is no reservation found by this name.
assistant
It's ok, thank you.
user
Thank you for approaching us.
assistant