Hello.
user
Hello, how can I help you today?
assistant
I want to change my existing reservation. Could you help me with that?
user
Sure, can I have your name please?
assistant
Janet Parker.
user
Ok, please wait for a while.
assistant
Ok.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
That's ok, no problem. Thank you.
user
Thank you for reaching us.
assistant