Hello.
user
Hello, how can I assist you?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, I can help you with that. May I know your good name please?
assistant
I am Deborah Edwards.
user
Ok, please wait for a while.
assistant
Sure.
user
Deborah Edwards, there is no active reservation found under your name to do cancellation.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant