Hello.
user
Hello. How can I assist you today?
assistant
Due to some personal reasons. I want to change my reservation, can you help me with it?
user
Sure, I can help you with that. May I know your name to check for the previous reservation in our data base?
assistant
Sure, the booking is done in the name of Charles Turner.
user
Ok, please allow me a moment to check for the previous reservation.
assistant
Sure, take your time.
user
Charles, there is no reservation found under your name.
assistant
That's ok, may be it is already changed. Anyway thanks for your assistance.
user
You are welcome. Thank you for contacting us.
assistant