Hello.
user
Hello, how can I guide you for today?
assistant
Can you please help me with cancelling my previous reservation due to some health issues?
user
I will help you with that.
assistant
Ok, thank you.
user
May I know your name?
assistant
My name is David Wright.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
Oh! That's sad to know, thank you for checking anyways.
user
Thank you for contacting us, have a nice day.
assistant
Most welcome.
user