Hello.
user
Hello, how can I help you today?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, can I have your name please?
assistant
My reservation was done under the name Susan Nelson.
user
Ok, please wait for a while.
assistant
Sure, take your time.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant