Hello.
user
Hello, how can I guide you today?
assistant
As my exam got postponed, I need you to do some changes in my existing reservation.
user
Sure, may I know your good name?
assistant
Sure, my name is Anna Robinson.
user
Please wait for a while.
assistant
Sure.
user
Thanks for waiting, sorry to say that, no reservation was found with your good name.
assistant
OK, not an issue. Thank you for your information.
user
Thank you for connecting with us.
assistant