Hello.
user
Hello, how may I support you?
assistant
I am Benjamin Johnson. I want to cancel my reservation due to some emergency work at Office, so please help me.
user
Sure, I am here to help you for this. Let me check your reservation status in our records.
assistant
Sure.
user
We could not find any reservation by the name you provided.
assistant
Not a problem, thank you.
user
Thank you for approaching us.
assistant