Hello.
user
Hello, How can I assist you?
assistant
I am Laura Williams, I already book a flight ticket as I got a connecting flight in it but I think it is better if I got direct flight. Can you change my reservation.
user
Sure, Please wait a minute.
assistant
Sure.
user
Sorry, No reservation found on your name.
assistant
Thank you for the details.
user
Thank you for opting us.
assistant