Hello.
user
Hello, how may I help you?
assistant
I am looking to modify the trip dates in the recent ticket, could you please help me to do that?
user
Sure, please wait for a while.
assistant
Ok, take your time and check the ticket status under the name Timothy Jones.
user
Sorry there is no active reservation found with your name in our records. Can I know your name?
assistant
It's ok, not a problem with that. My name is Timothy Jones.
user
Ok, thank you for approaching us.
assistant
You are welcome.
user