Hello.
user
Hello, how can I assist you now?
assistant
My name is Jonathan Perez and  I would like to cancel my reservation. can  you help me?
user
Sure, I will help you with that. Please wait a moment to check your reservation status.
assistant
Sure.
user
Sorry Jonathan Perez, no reservation has found under your name to cancel.
assistant
No issue. Thank you for the time.
user
Thank you for choosing us, have a good day.
assistant