Hello.
user
Hello, how may I oblige you today?
assistant
 I would like to cancel my flight reservation as my trip got postponed, can you please help me?
user
Sure, may I know your good name?
assistant
Paul King here.
user
We found a reservation on your name, shall I proceed?
assistant
Please proceed.
user
Your reservation has been cancelled successfully.
assistant
Thank you for the help.
user
Thank you for reaching us.
assistant