Hello.
user
Hello. How may I help you out?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.
user
Sure, I will help you in cancelling the reservation. May I know your name please?
assistant
Sure, myself Brandon Carter.
user
Ok, please hold on for a while.
assistant
Sure, take your time to check.
user
Sorry, there are no reservations found in our database.
assistant
Oh! It may not be booked properly due to server issue.
user
Thank you for choosing us.
assistant
Anyway, thank you for your time.
user