Hello.
user
Hello. How can I assist you?
assistant
I want to cancel my ticket because I have an important work. Can you please help me to cancel the ticket?
user
 May I know you name?
assistant
My name is Samantha Gonzalez.
user
Sorry, no reservation found on your name to cancel.
assistant
It's ok, not an issue. Thank you for checking my ticket status.
user
Thank you for reaching us.
assistant