Hi.
user
Hello.
assistant
I am Emily Thomas.
user
How can I help you?
assistant
Can you help me in changing my recent reservation, as my exam is postponed?
user
Sure, I will help you. Please wait.
assistant
Sure.
user
Thanks for waiting.
assistant
Ok.
user
There is no reservation on your name.
assistant
That's ok, thank you for checking.
user
Thank you.
assistant