Hello.
user
Hello. How may I assist you for today?
assistant
Due to heavy snowfall in my location, I want to change my existing reservation.
user
Yes, I can help you. Can I know your name for further proceedings?
assistant
Sure, my name is Andrew Hall.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Ok, thank you for your response.
user
Thank you for approaching us.
assistant