Hello.
user
Hello, how can I help you?
assistant
I want to cancel my brother flight ticket as he is ill and he is not in good condition to fly. Can you cancel the ticket?
user
Sure, can you please help me with your name?
assistant
My brother name is Nancy Johnson.
user
Thank you for your details. Sorry, we did not found any reservation on your given name.
assistant
Thanks for information, I think he already cancelled it.
user
Thank you for reaching us.
assistant