Hello.
user
Hello. How may I aid you today?
assistant
I am looking to cancel my recent reservation because  I am unable to catch the flight. Can you please help me to do that?
user
Sure, I am here to help you with that.
assistant
Thank you for accepting my request.
user
May I know your name?
assistant
My name is Ashley Lewis.
user
Sorry to inform you that, there is no reservation found on your name in our database.
assistant
That's not a problem for me, thank you for your valuable time.
user
Thank you for approaching us.
assistant
You are welcome.
user