Hello.
user
Hello. How may I assist you today?
assistant
Due to Earthquake disaster happened in the place where I wanted to visit, I would like to change my reservation. Can you help me with that?
user
Sure, I will help you.
assistant
Thank you.
user
Can you please provide your name to check your previous reservation?
assistant
I am Katherine Perez.
user
We regret that, there is no reservation found with your name in our records.
assistant
Ok, no issues. Thanks for your kind assistance.
user
Thank you for reaching us, have a great day.
assistant