Hello, I am Nicholas Hill.
user
Hello. How can I help you?
assistant
Due to an urgent work in office,  I want to cancel my recent reservation. Could you please help me?
user
Sure we are here to help you. Please wait a while I will check and let you know.
assistant
Ok.
user
There is no reservation found by this name.
assistant
Thanks for the information.
user
Thanks for contating us.
assistant