Hello.
user
Hello,. How can I provide service to you?
assistant
My name is Jack Thompson, I want to change my existing reservation due to bad weather condition.
user
Ok, please hold on. I will revert to you.
assistant
Sure.
user
Thanks for being patience, we did not find any reservation with your name.
assistant
No problem, thanks for your service.
user
Thanks for approaching us, have a nice day.
assistant