Hi.
user
Hello. How can I assist you today?
assistant
Actually, I would like to cancel my reservation due to some health issues, can you please help me in this intent?
user
Sure, may I know your name to check for the previous reservation?
assistant
Sure, my name is Melissa Collins.
user
Let me check for the previous reservation.
assistant
Sure, take your time.
user
Melissa, there is no reservation found under your name.
assistant
That's fine. Thank you for your information.
user
Thank you for reaching us, have a great day.
assistant