Hi.
user
Hello, how can I help you today?
assistant
I want to cancel my reservation because my childhood friend met with an accident.
user
Sure, let me know your name please for checking your reservation status.
assistant
Sure, my name is Jerry Wright.
user
Jerry, please be on hold. Let me check. Sorry Jerry, I have not found any reservation by your name in our database.
assistant
Ok, no problem. Thank you for your help.
user
Thank you very much for contacting us and have a nice day.
assistant