Hello.
user
Hello,. How may I help you?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me with this?
user
Please provide your name.
assistant
Sure, I am Frank Miller.
user
No reservation found by name Frank Miller.
assistant
Ok, Thank you for your help.
user
Thanks.
assistant