Hi.
user
Hello, how can I assist you for the day?
assistant
I want to change my reservation due to health problem, can you help me?
user
Sure, we will help you with that. May I know on which name the ticket has been reserved?
assistant
Check the reservation under the name of Eric Jackson.
user
Please wait a minute, I will check your reservation status and get back to you.
assistant
Sure.
user
Sorry to inform you Eric Jackson, there is no reservation found with your name in our records.
assistant
No problem, thanks for checking.
user
Thank you for contacting us, hope to serve you again.
assistant