Hello.
user
Hello, how can I help you today?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office, so I want to change my reservation. Can you please help me with that?
user
Sure, can I know your name to make necessary changes to the reservation?
assistant
Sure, this is Lisa Jackson.
user
Please wait.
assistant
Sure.
user
Sorry, no reservation found with your name.
assistant
Ok, not an issue. My brother might have changed my reservation. Anyway, thank you.
user
Thank you for reaching us.
assistant