Hello,. I am Gregory Brown.
user
Hello, how can I assist you today?
assistant
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Please help me out.
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry to say that, no reservation was found with your good name.
assistant
That's fine, thanks for the response.
user
Thank you for reaching us.
assistant