Hello, Steven Hernandez here.
user
Hello, how can I support you?
assistant
Due to sudden demise of my great grandfather, can you help me with this? I want to cancel my recent reservation.
user
Sure, I am happy to help you. Please wait for a moment, I will check the existing reservation on your name.
assistant
Sure.
user
Thank you for waiting, There is no reservation found on your name.
assistant
Thanks for your service.
user
Thank you for choosing us.
assistant