Hello. I am Gary King.
user
Hello, how may I help you?
assistant
Owning to an emergency I want to change my existing reservation. Can you please help me with this?
user
Sure, please be on hold.
assistant
Ok.
user
Thank you for your time, we did not find any active reservation in your name to make changes further.
assistant
Ok, not an issue. Thank you for the information.
user
Thank you for reaching us.
assistant