Hi,.
user
Hello, how may I assist you?
assistant
Please help me with changing my reservation due to some changes in the plan of my trip with my colleagues.
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
Joshua Hernandez is my name.
user
Please stand by.
assistant
Ok.
user
Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.
assistant
Not a problem, thank you for your information.
user
Thank you for choosing us, we hope to serve you again.
assistant