Hello.
user
Hello, how may I support you today?
assistant
I want to do some changes in my existing reservation. Can you help me for that?
user
Sure, please share me your good name.
assistant
My name is Thomas Hernandez.
user
Please wait for a while.
assistant
Sure, I will wait for your response.
user
Sorry to say that, there is no active reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for opting us.
assistant
Welcome.
user