Hello.
user
Hello, how can I assist you for the day?
assistant
Please change my active reservation as my exams was postponed.
user
Sure, I am here to help you.
assistant
Thank you.
user
May, I know your good name?
assistant
Myself Jonathan Carter.
user
Sorry, we found no reservation on your given name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant