Hello.
user
Hello. How may I help you?
assistant
Myself Shirley Allen. I would like to change my recent reservation due to some personal issues, will you help me with that?
user
Sure, please wait a minute.
assistant
Thank you for accepting my request. I will wait for your response.
user
Sorry Allen, there is no reservation found under your name in our datebase.
assistant
Ok, not an issue. Thank you for your information.
user
Most welcome.
assistant