Hello.
user
Hello, how can I assist you?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, I here to serve you.
assistant
Thank you.
user
May I know your name?
assistant
My name is Susan Taylor.
user
There is no reservation found under your name to cancel.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for opting us.
assistant