Hello.
user
Hello, how may I serve you today?
assistant
I want to cancel my reservation due to my bad health. Can you help me with that?
user
Sure, we are glad to help you. For cancelling, we need your good name. Please provide it.
assistant
My name is Jacob Anderson.
user
Please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, thank you for the information.
user
Thank you for opting us.
assistant