Hello.
user
Hello. How can I assist you at this moment?
assistant
I want to change my reservation, due to some problems I am unable to travel those dates, can you please change my reservation?
user
Sure, I am happy to help you with that.
assistant
Thanks.
user
Can I have the name on which you reserved ticket earlier?
assistant
Sure, my name is Virginia Scott.
user
Ok, please wait a moment and I will check the reservation status.
assistant
Ok.
user
Sorry Scott, no reservation has found under your name to change.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Most welcome. Thank you for choosing us, have a good day.
assistant