Hello.
user
Hello, how can I help you today?
assistant
I would like to change my existing reservation due to postpone of my event. Could you please help me?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
Sure, I am Mark Scott.
user
Ok, Please stay online, I will check the previous list and revert to you.
assistant
Sure, I will wait for response.
user
Thanks for remaining so positive. We are sorry to say that, there is no active reservation found on your name.
assistant
No worries, thank you for the information.
user
Thanks for reaching us.
assistant