Hi.
user
Hello, how may I serve you today?
assistant
Can you please help me in cancelling my reservation?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
I am Samuel Nelson.
user
Please wait for a moment.
assistant
Ok.
user
Sorry Nelson, there is no reservation found on your name to cancel it.
assistant
Ok, no problem. Thank you.
user
You are welcome.
assistant