Hi, I am Eric Collins.
user
Hello. How can I address you?
assistant
Due to heavy rains my tournament got postpone, so I need to update my travelling dates. Can you help me with this?
user
Sure, we are ecstatic to help you.
assistant
Thank you.
user
Please give me a moment.
assistant
Sure.
user
Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for picking us.
assistant