Hi.
user
Hello. How may I serve you now?
assistant
I need your help in changing my flight reservation as my project got extended, can you please help me?
user
Sure, I can do that for you and on whose name the previous booking is done?
assistant
The reservation was done in the name of Susan Davis.
user
Give me a while to search your previous booking in our portal.
assistant
Sure.
user
Thank you for being on hold, I have checked with your information in my portal to change your booking but is displayed that there is no user name found to change it.
assistant
Sad to hear that. Anyway, thank you for checking.
user
You are welcome.
assistant