Hello.
user
Hello. How may I guide you today?
assistant
I need to cancel my reservation as my exams got cancelled, can you please aid me in cancellation?
user
Sure, I am glad to help you with that.
assistant
Thank you.
user
Can I know your name to check your previous reservation?
assistant
I am Mark Phillips.
user
Please be on hold.
assistant
Ok.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us, have a great day.
assistant