Hello.
user
Hello, how can I aid you today?
assistant
Me and my friends planned a trip, but due to heavy rains in my destination place our trip got postponed. Can you please change my reservation which was made on the name of Larry Phillips?
user
Sure, please be on hold.
assistant
Sure.
user
Thanks for being hold, there was no reservation found on your name.
assistant
Ok, thank you for your service.
user
Thank you for choosing us.
assistant