Hell.
user
Hello.
assistant
I am Benjamin Turner.
user
How can I help you?
assistant
I want to do some modifications in my previous reservtion, due to some health issue. Can you please help me?
user
Sure, I will help you to change your reservation.
assistant
Thank you.
user
Sorry, no reservation found on your name to change.
assistant
That's ok, thank you for checking.
user
Welcome, have a nice day.
assistant