Hello.
user
Hello. How may I help you for the day?
assistant
My plan to attend a Beer festival got postponed, will you help me to change my existing reservation?
user
Sure.
assistant
Thanks.
user
May I know your good name?
assistant
Sure, my name is Mark Jones.
user
Please wait for a moment.
assistant
Sure.
user
Thank you for waiting, there is no reservation found on your name.
assistant
No problem, thank you.
user
Thank you.
assistant