Hello.
user
Hello, how can I help you today?
assistant
Owing to an emergency, I need to cancel my reservation. So, please help me out.
user
Sure, can I have your name please?
assistant
Sure, my name is Rebecca Adams.
user
Ok, please wait I will get back to you. Thanks for waiting, no flight reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant