Hello.
user
Hello,. How can I render you today?
assistant
 I am Gregory Green. I want to cancel my reservation owing an emergency. Can you please cancel my ticket?
user
Sure, we are here to help you. Please, wait.
assistant
 Ok.
user
Thanks for waiting. There is no reservation found on your name.
assistant
Thank you for your response.
user
Thank you for reaching us.
assistant