Hello.
user
Hello, how can I assist you?
assistant
As I met with an accident yesterday, I want to cancel my reservation. Can you please help me out?
user
Sure, please let me know your name.
assistant
I am Elizabeth Parker.
user
We found your reservation, Are you sure you want to cancel it?
assistant
Yes, please cancel it.
user
Your ticket has been cancelled and your ticket fare will be refunded to your bank account.
assistant
Thank you for helping me.
user
Thanks for choosing our service.
assistant