Hello.
user
Hello, how can I guide you for today?
assistant
I want to cancel my reservation as my brother have an operation tomorrow. Can you please do that for me?
user
May I know your name?
assistant
Sure, my name is Rebecca Johnson.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
Not an issue. Anyway, thank you very much for the information.
user
Thank you for contacting us, have a nice day.
assistant
You are welcome and thank you for choosing us.
user