Hi.
user
Hello, how can I support you today?
assistant
I want to change my existing reservation due to an emergency, can you please help me?
user
Sure, I am here to help you. May I know your good name?
assistant
Sure, my name is Frank Hall here.
user
Ok, please wait for a few minutes.
assistant
Sure, I will wait.
user
Sorry to say that, no reservation was found on your name to change.
assistant
Ok, not an issue.Thank you for your information.
user
Thank you for choosing us.
assistant