Hello.
user
Hello, how can I support you?
assistant
 I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please cancel it?
user
Sure. May I know your good name?
assistant
Cancel my reservation with the name of Virginia Miller.
user
Please, wait.
assistant
Ok.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Fine, no worries at all. Thank you for your quick response.
user
Thank you for choosing us.
assistant