Hello.
user
Hello, how may I help you?
assistant
As I have done a reservation accidentally last week with wrong airports but I have lot of ways to change my reservation but for a last try with your service. Can you please help in modification of my reservation?
user
Ok, may I know your name to check with availability?
assistant
Thank you for considering my request. My name is Andrew Williams.
user
Sorry to say, there is no active reservation found by your name.
assistant
Not a problem, anyways thank you for the information.
user
Andrew Williams, thank you for choosing our services.
assistant