Hi.
user
Hello, how can I help you today?
assistant
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
user
Sure, I am here to help you with that. Can you please share me your name?
assistant
Emma Clark here.
user
Please hold on for a while.
assistant
Sure.
user
Sorry, there is no active reservation found on your name in our database.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching us, have a nice day.
assistant