Hello.
user
Hello, how may I serve you at this moment?
assistant
Myself Lisa Carter, can you help me to cancel my flight ticket I had done as I can not travel due to heavy rainfall in my location?
user
Sure, I will help you. Please wait for a while, I will check the reservation status.
assistant
Ok, please take your time.
user
Sorry, there is no reservation existing on your name.
assistant
That is ok, thank you for the information.
user
You are welcome. Thank you for reaching us, have a nice day.
assistant