Hello.
user
Hello, In what way shall I assist you for the day?
assistant
I need to cancel my recent reservation, can you help me in doing that?
user
 Sure, may I know your good name?
assistant
I am Emily Smith.
user
Ok, please wait for a minute.
assistant
Sure, take your time.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, no issues. Thank you for the information.
user
Thank you for choosing us.
assistant