Hello.
user
Hello. How can I guide you?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
user
Sure, We can help you out. May I know your name?
assistant
Thank you and my name is Donald Rodriguez.
user
Give me a minute.
assistant
Sure.
user
 Thanks  for your time, We didn't found any reservation by this name.
assistant
It's ok, thank you for your help.
user
Thank you for reaching us.
assistant