Hello.
user
Hello. How can I assist you today?
assistant
I am very happy to change my existing reservation because my examination was postponed, now I have much time to prepare for the exam.So please help me in modifying my recent reservation. Can you help me to change my reservation?
user
Sure, may I know your name to check for the previous reservation in our data base?
assistant
I am Raymond Hill.
user
Please allow me a moment to check for the previous reservation.
assistant
Sure.
user
Your patience is greatly appreciated. Raymond, there is no reservation found under your name.
assistant
It's not a problem. Thanks for your valuable information.
user
You are welcome. Thank you for contacting us.
assistant