Hello.
user
Hello. How may I help you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
May I know your name for checking?
assistant
My reservation was done under the name Timothy Campbell.
user
Sorry, there is no reservation found under your name.
assistant
Ok. not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant