Hello, I am Nicholas Lopez.
user
Hello, how may I aid you today?
assistant
As the seasonal festival which I want to attend got postponed, I want you to change my reservation. Can you please help me?
user
Sure, please wait for a while.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
It's ok, thank you for your kind information.
user
Thank you for reaching us.
assistant