Hi.
user
Hello. How can I help you today?
assistant
My name is Rachel Rodriguez. Owing to an emergency, I had to request for this cancel reservation.
user
Please allow me a moment to check the details for you.
assistant
Ok.
user
Your patience is greatly appreciated. Rachel, there is no reservation found under your name.
assistant
That's fine. Thank you for your help.
user
You are welcome. Thank you for contacting us.
assistant