Hello.
user
Hello.
assistant
My grand father got some health issues and he is in hospital now, so I want to change my existing reservation. Can you please help me with that?
user
Sure, May I know your name?
assistant
Sure, I am Helen Hernandez.
user
Sorry to tell that there is no reservation on your name.
assistant
Ok, no problem.
user
Thank you for approaching us.
assistant
Thank you for helping me.
user