Hello.
user
Hello.
assistant
Edward Walker here.
user
How can I help you at this moment?
assistant
Can you please help me out in changing my reservation? As my planned trip has been postponed to some other dates.
user
Sure, I will help you with this. Please be on hold for a moment.
assistant
Sure, I'll wait for your response.
user
Edward Walker, there is no active reservation found under your name in our database.
assistant
That's fine, thank you for giving the information.
user
Thank you for utilising our service.
assistant