Hello.
user
Hello, how may I help you?
assistant
I want to cancel my ticket due to snow storm in my place. Could you help me out?
user
Sure, may I know your name to proceed?
assistant
My name is Emma Mitchell.
user
Thank you for your information, please wait for a moment.
assistant
Sure.
user
Sorry to say, no reservation found on your name.
assistant
No problem, thank you.
user
Thank you for reaching us, have a nice day.
assistant