Hi.
user
Hello.
assistant
I am Melissa Lewis.
user
How may I help you?
assistant
I would like to change my reservation to new locations, can you help me over that?
user
Sure, please wait for a minute.
assistant
Sure, take your time.
user
Based on your request there is no reservation with your name in  our database.
assistant
It's ok, thanks for your information.
user
It's my pleasure.
assistant