Hi.
user
Hello, how may I help you?
assistant
Can you please cancel my reservation due to heavy snowfall at my destination place?
user
Sure, I am here to help you. Please help me with your name.
assistant
I am Joseph Harris.
user
Thank you. Please stay on hold for a while.
assistant
Sure, take your time.
user
Sorry, there is no reservation found under your name in our database.
assistant
That's ok, thank you for checking.
user
You are most welcome.
assistant