Hello.
user
Hello, how may I help you today?
assistant
I need to cancel my existing reservation, as my planned trip with my friends got cancelled. Can you please help me out?
user
Sure, I can cancel your reservation right now. Before that I need to know your good name please?
assistant
Sure, myself Carol Evans.
user
Please wait a minute.
assistant
Sure, I will wait for your response.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Not an issue, anyway thank you for the information.
user
Thank you for choosing us.
assistant