Hello.
user
Hello, how can I help you?
assistant
Due to bad weather I want to change my existing reservation. Can you please help me?
user
Ok, may I know your good name please?
assistant
I am Stephen Johnson.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry, no reservation found with your name.
assistant
Ok, it's not a problem. Thank you for choosing us.
user
Thank you for opting us.
assistant