Hello.
user
Hello. How may I assist you?
assistant
I need to change my reservation due to my planned event got postponed. So please help me with that.
user
Sure, I am here to help you.
assistant
Thank you.
user
Can I have your name please?
assistant
Sure, myself Kenneth Allen.
user
Please hold on a moment.
assistant
Sure, take your time.
user
Kenneth Allen, no reservation has been found on your name in our database.
assistant
Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.
user
Thank you for reaching us.
assistant
Most welcome.
user