Hello.
user
Hello, how may I help you?
assistant
 I want to cancel my recent reservation as my political interaction with people got postponed due to heavy rain.
user
Sure, please wait for a while.
assistant
Ok.
user
Can I know your name please?
assistant
My name is Nancy Smith.
user
Sorry Nancy, there is no active reservation found with your name in our records.
assistant
No problem, thank you for your information.
user
It's my pleasure.
assistant