Hello.
user
Hello, how may I assist you today?
assistant
My name is Frank Wright, I want to change my reservation as I want a direct flight to visit Chicago. Can you change my reservation?
user
Sure, I will help you with changing. Please wait for a while.
assistant
Sure, I will wait for your reply.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, thank you for the information.
user
Thank you for reaching us.
assistant