Hi.
user
Hello.
assistant
I am Steven Brown.
user
How may I help you today?
assistant
I need to amend my reservation due to some crisis, can you help me out?
user
Sure, wait for a while.
assistant
Sure.
user
Sorry, no reservation found on your name.
assistant
That's ok, no problem. Thank you for your information.
user
Thank you for consulting us.
assistant