Hi.
user
Hello, how can I help you today?
assistant
 I would like to cancel my recent reservation because my health condition was not good, can you help me?
user
Sure, can you share me your good name to proceed further?
assistant
Scott Mitchell here.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
No problem, thanks for the information.
user
Thank you for reaching us.
assistant