Hello, I am Linda Wilson.
user
Hello. How can I assist you Linda Wilson?
assistant
I have fallen sick due to bad weather, so I want to change my existing reservation. Can you please help me with that?
user
Sure, I'll help you with this. Wait a moment please, let me check the database to find your reservation status.
assistant
Sure.
user
Sorry to inform you, there is no active reservation found with your name in our database.
assistant
Ok, no issues, thanks for your information.
user
Thank you for contacting us.
assistant
Thank you.
user