Hi.
user
Hello, how may I render you today?
assistant
Carolyn Adams here.
user
Ok.
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
Ok, I will help you with that. Please wait for a minute.
assistant
Ok.
user
Thanks for waiting, there is no active reservation found on your name in the airline database.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant