Hello.
user
Hello, how can I assist you?
assistant
I am John Wilson, I wan to change my reservation as my plan to visit my parents is postponed due to bad weather. Can you help me with that?
user
Sure, please wait for a moment.
assistant
Sure.
user
Sorry, there was no reservation found with your name.
assistant
Ok, thank you for the information.
user
Thank you for opting us.
assistant