Hello, I am Shirley Williams.
user
Hello. How may I aid you today?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me with it?
user
Sure. Please give me a minute, I will check in the previous reservation list.
assistant
OK.
user
Thanks for your time. There is no reservation found on your name to change.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant