Hello.
user
Hello.
assistant
I am Jessica Green.
user
Jessica Green, how may I aid you?
assistant
I am planning to change an existing reservation, due to health issue. Can you please change my reservation?
user
Sure, please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry, no reservation is available by your name.
assistant
That's fine, thank you for your service.
user
Thank you for choosing us.
assistant