Hello.
user
Hello, how may I assist you today?
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, may I know your name for the change process?
assistant
My name is Anthony Phillips.
user
 Sorry, no activate reservation found on your name from our data base.
assistant
That's ok, thank you for your information.
user
Welcome, thank you for reaching us.
assistant