Hello.
user
Hello.
assistant
Jacob Miller here.
user
How may I help you today?
assistant
Owning to an emergency I want to change my existing reservation. Can you please help me with this?
user
Sure, we are here to help you.
assistant
Thank you.
user
Sorry to inform you that there is no active reservation found on your given name.
assistant
Ok, no problem. Thank you for the information.
user
Thanks for reaching us, have a nice day.
assistant