Hi. I am Jacob Lopez.
user
Hello, Please inform me, How may I support you the day?
assistant
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
user
Sure, I can help you in that. Please wait for a moment.
assistant
Sure.
user
We are sorry to inform that, there is no active reservation found on your name.
assistant
Ok, no problem. Thanks for your information.
user
Thanks for approaching us, have a nice day.
assistant