Hello.
user
Hello, how may I support you today?
assistant
I want to change my existing reservation due to sudden postpone of my exam dates. Can you help me with that?
user
Sure, please share me your good name.
assistant
I am Steven Jones.
user
Please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, no issues. Thank you.
user
Thank you for opting us.
assistant