Hello.
user
Hello, how can I assist you today?
assistant
Can you please check with my previous booking and help me with changing it?
user
Sure, I am here to help you. May I know your name please?
assistant
Myself Karen Roberts.
user
Thanks for your name, please wait.
assistant
Take your own time.
user
Thank you for waiting, no reservation was found on your name to change.
assistant
Oh! That's ok. No issues.
user
Thank you for visiting us.
assistant
Welcome.
user