Hello.
user
Hello.
assistant
I am Nicolas Lopez.
user
How may I assist you at this moment?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I will help you with that. Please wait a moment to check your previous reservation.
assistant
Sure.
user
Sorry, there is no reservation with your name in our records.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us, have a great day.
assistant