Hi.
user
Hello.
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
user
Sure, I'll definitely help you with that. May I know your good name please?
assistant
Sure, my name is Shirley Wilson.
user
Ok Wilson, please wait for a while.
assistant
Ok.
user
Wilson, there is no reservation found under your name to do cancellation.
assistant
That's ok, thank you.
user
Thanks a lot for choosing our service.
assistant