Hello.
user
Hello, how may I support you today?
assistant
I am Deborah Edwards. I want to cancel my reservation, due to my business meeting got postponed. Could you help me in cancellation?
user
Sure, we are glad to serve you. Please hold a moment, let me check your reservation with us.
assistant
Sure.
user
Thanks for your valuable time, we found a reservation with your name. would you like me to cancel.
assistant
Sure. You can proceed to cancel.
user
Sure, your ticket has been cancelled and your money refund to  your bank account within five working days.
assistant
Thank you for your kind service.
user
Thank you for approaching us, have a great day ahead.
assistant