Hello.
user
Hello, how may I oblige you today?
assistant
Owing to an emergency, I need to cancel my reservation. Can you help me with cancelling my tickets?
user
Sure, could you please mention your name to proceed further?
assistant
I have made my previous reservation with the name Sarah Perez.
user
Ok, please hold a moment, let me check your reservation with us and let you know.
assistant
Ok, I will be waiting.
user
Thanks for your valuable time, sorry, unfortunately no reservation found with provided name.
assistant
Ok, not an issue. Thank you for your information.
user
Thanks for connecting with us, have a great day ahead.
assistant