Hi.
user
Hello, how can I assist you for the day?
assistant
I want to change my existing reservation due to postpone of my exams, can you please help me in changing my reservation?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your good name?
assistant
My name is Kevin Clark.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, we found no reservation on your given name.
assistant
Not a problem, thank you.
user
Thank you for reaching us.
assistant