Hi.
user
Hello, how can I help you today?
assistant
Can you please help me to change my existing reservation?
user
Sure, I am here to help you with that. May I know your name please?
assistant
I am Janet Rodriguez.
user
Ok, Please stay online, I will check the previous list and revert to you.
assistant
Sure.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
That's ok, thank you.
user
Thanks for reaching us.
assistant