Hi.
user
Hello. How can I assist you?
assistant
Due to bad weather conditions, I want to change my existing reservation. Can you help me out?
user
Ok, may I know your name?
assistant
Sure, my name is Christopher Thomas.
user
Sorry, I did not find any active reservation on your name to change.
assistant
That's ok, thank you.
user
Thank you for raeching us.
assistant