Hello. I am Edward Smith.
user
Hello. How may I help you?
assistant
Unfortunately, my grand mother was hospitalized, I want to cancel my reservation. Can you help me with that?
user
Please wait for a moment.
assistant
Sure, I will wait.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
Ok, thanks for your extreme support.
user
Thank you for reaching us.
assistant