Hello.
user
Hello, how can I help you out?
assistant
I have to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, we are glad to help you. Can I have your good name to proceed further?
assistant
Thank you. Please check the reservation with my name Andrew Thomas.
user
Sorry, we did not find any active reservation on your name in our records.
assistant
Oh! It  may not be booked  properly due to server issues while  booking. Anyway, thank you for  your time.
user
Thank you for contacting us.
assistant
Most welcome.
user