Hi.
user
Hello,. On what purpose, you have visited here?
assistant
I am suddenly fallen sick due to bad weather so, I want to cancel my recent reservation. Can you help me with that?
user
 Sure, I will help you in that.
assistant
Thank you.
user
To cancel your ticket, we need your name. Can you provide it?
assistant
Sure, my name is Melissa Nelson.
user
Ok, please wait.
assistant
Sure.
user
Sorry Melissa, there is no reservation found on your name to cancel it.
assistant
Ok, that's not a problem. Thanks for your quick response.
user
Thanks for approaching us.
assistant