Hello.
user
Hello, how may I help you?
assistant
I need to cancel my reservation due to sudden health issues, can you please help me out with that?
user
Sure, please share your good name?
assistant
Thank you for accepting my request, I have reserved it on the name of Michael Roberts.
user
Please wait for a while.
assistant
Sure, take your time.
user
Sorry, no reservation found on your given name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you for choosing us.
assistant