Hello.
user
Hello, how may I aid you today?
assistant
I need to modify my reservation as I am not able to make my trip right now due to health issue. Can you help me with that?
user
Sure, may I know your name please?
assistant
Sure, my name is Samantha Lee.
user
Please wait for a moment.
assistant
Sure.
user
Sorry Lee, there is no reservation found as per your name in our database.
assistant
Oh! It might not booked properly at the time of booking. Anyways thank you for the information.
user
Thank you for reaching us.
assistant