Hello.
user
Hello. How can I assist you from our agency?
assistant
I want to cancel my recent reservation which is booked in the last week because I am unable to travel. Can you please help me to cancel the ticket?
user
I am here to help you for cancelling the ticket, can I confirm your name to check  the reservation in our database?
assistant
Thank you for accepting my request. My name is Stephanie Evans.
user
Sorry to say, there are no reservations found on your name.
assistant
It's ok, not an issue with that. Anyways thank you for checking my ticket status.
user
Thank you for reaching our agency.
assistant
You are welcome.
user