Hello.
user
Hello, how can I aid you for today?
assistant
Please change my existing reservation?
user
I am here to help you about that. Can you please provide your name for to check the reservation status?
assistant
Sure, I am Ronald Lewis.
user
Sorry to say this Ronald Lewis, there is no active reservation with your name in our booking list.
assistant
Ok, not an issue. Thank you for your information.
user
You are welcome, thank you for reaching us.
assistant