Hello.
user
Hello.
assistant
George Phillips here.
user
How may I help you today?
assistant
I want to cancel my reservation due to my back pain. Can you help me?
user
Sure, I can help you with that. Please be on hold for few seconds.
assistant
Ok, I will be waiting for your response.
user
Phillips, there is no reservation found under your name to do cancellation.
assistant
Oh! That's very disappointing to know. Anyways, thank you for checking.
user
Thank you for choosing us.
assistant
Most welcome.
user