Hi.
user
Hello. How can I assist you today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, May I know your name to check for the previous reservation?
assistant
Myself Nicole Baker.
user
Please give me a moment.
assistant
Sure.
user
Nicole, there is no reservation found under your name.
assistant
No problem, thanks for checking.
user
Thank you for reaching us, have a great day.
assistant