Hi.
user
Hello. How can I help you at this moment?
assistant
Due to heavy rains my tournament got postpone, so I want to cancel my recent reservation. Can you help me?
user
Sure, I will help you with that. May I know your name for further process?
assistant
I am Dennis Baker.
user
Ok, please hold on a moment.
assistant
Sure.
user
There is no previous reservation available under your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant