Hello.
user
Hello, how can I help you today?
assistant
Owing to an emergency, I want to change an existing reservation, so please help me in changing the reservation.
user
Sure, may I know your good name?
assistant
I am Kathleen Jones.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
Not an issue. Thank you.
user
Thank you for reaching us.
assistant