Hello.
user
Hello. How can I help you today?
assistant
Christopher Thomas this side. The unexpected injury, the travelling authorities told that you are unfit to travel in flight with a suggestion of physician, so, I need to cancel my booking. Can you help me in cancelling?
user
Sure. Please give me a moment.
assistant
Sure.
user
Sorry to say, there is no reservation found under your name.
assistant
Ok, it's alright. Thanks for your great service.
user
Most welcome.
assistant