Hello.
user
Hello. How can I help you?
assistant
I booked a ticket to see the sports match. But, the plan got canceled. I want to cancel my recent booking ?
user
Ok, please provide me your name?
assistant
My name is Karen Adams.
user
Sad to inform you that we don't have any bookings by your name.
assistant
Ok, no problem, anyways thank you for providing information.
user
Thanks for contacting us.
assistant