Hi.
user
Hello. How may I aid you today?
assistant
I am Emily Harris. I want to cancel my reservation.
user
Sure, I am here to help you in that, please hold on for a moment to check your reservation status.
assistant
Sure.
user
There is no any active reservation with your name in my database. Thank you for reaching us.
assistant
That's ok. Thanks.
user
You are welcome.
assistant