Hello.
user
Hello, how may I help you?
assistant
Due to my ill health, I am unable to catch the flight. Please help me in cancelling my recent reservation.
user
Sure, may I know your name please to check the reservation status?
assistant
My name is Alexander Edwards.
user
Edwards, there is no reservation found with your details.
assistant
Ok, no issue. Thank you for your information.
user
Thank you for contacting us.
assistant