Hello.
user
Hello. How can I assist you?
assistant
I am Benjamin Jackson, I need to amend my reservation which I have done last week as my exams got postponed.
user
Sure, I will help you with that. Please be on hold.
assistant
Thank you for considering my request.
user
Jackson, there is no reservation found under your name to do changes in that.
assistant
It's ok, anyway thank you for the information.
user
Thank you for reaching us.
assistant