Hello.
user
Hello.
assistant
I want to cancel my ticket due to dense fog in my place.
user
May I know your good name please?
assistant
My name is Kimberly Hall.
user
Ok, please allow me to check with your previous booking.
assistant
Sure.
user
Sorry to tell you, there is no active reservation found by your name.
assistant
No problem, thank you.
user
Thank you for approaching us. Have a great day.
assistant