Hi, I am Nicole Parker.
user
Hello, How can I aid you?
assistant
Owing to an emergency I need to to cancel my reservation, can you please help me out?
user
Sure, I will help you.
assistant
Thank you.
user
Please wait.
assistant
Ok.
user
Thanks for waiting, There is no active reservation on your name.
assistant
Ok, no problem. Thank you.
user
Thanks for reaching us.
assistant