Hello.
user
Hello, How can I assist you today?
assistant
My name is Deborah Harris.
user
Ok.
assistant
Owing to an emergency, I want to change my existing reservation.
user
Sure, I will help you with that. Please hold on for a while.
assistant
Sure.
user
Thanks for waiting. We regret that, there is no active reservation on your name to change it.
assistant
Not an issue, thank you for your service.
user
Thanks for reaching us.
assistant