Hello.
user
Hello, how can I guide you today?
assistant
I want to cancel my recent reservation, can you please help me with this?
user
Sure, l will help you. May I know your good name?
assistant
I am Benjamin Turner.
user
Please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name to cancel.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for approaching us.
assistant