Hi.
user
Hello, how may I assist you?
assistant
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
Sure, will you please let me know your name?
assistant
Emma Collins here.
user
Ok, please give me a moment.
assistant
Sure, I will wait for your response.
user
Thanks for waiting Emma Collins, we could not find any reservation active by your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for choosing us.
assistant