Hi.
user
Hello. How may I assist you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I will help you in flight ticket cancellation. Can you tell me your name please?
assistant
Myself Donna Miller.
user
I have searched online but I could not find your flight reservation to cancel it.
assistant
No problem, thanks for checking.
user
Thank you.
assistant