Hi.
user
Hello. How can I assist you for the day?
assistant
Owing to an emergency, my live concert got postponed, so I want you to change my existing reservation.
user
Sure, I am mirthful to help you with that. May I know your name please?
assistant
Sure, Rachel Lewis here.
user
Please wait for a while, let me check your previous reservation status.
assistant
Sure.
user
Thank you for waiting, but I am very sorry to inform you that, there is no reservation found on your name in our reservation list to change.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us, have a great day.
assistant