Hi, I am Richard Hall.
user
Hello.
assistant
Owing to an emergency, my live concert got cancelled.
user
What can I do for you today?
assistant
So I want you to cancel my existing reservation.
user
Sure. Please wait a minute.
assistant
Sure.
user
Thank you for waiting.Unfortunately, there is no reservation found on your given name.
assistant
Ok, not an issue. Thank you for your support.
user
Thank you for reaching us.
assistant