Hello.
user
Hello, how may I assist you?
assistant
Virginia Green, I am bound to cancel my reservation, as my friend is admitted in hospital. I need to look after him.
user
Ok, hold on for a moment. Let me check.
assistant
Ok.
user
Sorry Green, there are no flight ticket reserved on your name.
assistant
Ok, no issues, it may have been cancelled by my assistant, anyway thank you for your support.
user
Thank you for opting us.
assistant
Welcome.
user