Hello.
user
Hello. How can I assist you at this moment?
assistant
Owning to an emergency I want to change my existing reservation. Can you help me?
user
Sure, I will help you with this. Could you please provide your name to check your reservation status?
assistant
Thank you. I am Emily Jackson.
user
Wait a moment please.
assistant
Sure.
user
Emily Jackson, there is no active reservation found under your name in our database.
assistant
That's fine, no problem. Thank you for your information.
user
Thank you for contacting us.
assistant