Hi.
user
Hello, how can I assist you for the day?
assistant
I want to cancel my recent reservation due to some health issues. Can you help me for this one?
user
Sure, I am here to help you. May, I know your good name?
assistant
Sure, Kathleen Taylor here.
user
Sorry, we found no reservation on your given name.
assistant
No issues, thank you for the information.
user
Thank you for reaching us.
assistant