Hello.
user
Hello, how may I aid you?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me with it?
user
Sure, I am here to help you. Please provide your name to proceed further.
assistant
Sure, my reservation on the name of Christopher Nelson.
user
Ok, please standby.
assistant
Sure.
user
Thank you for your patience, we did not find any reservation on your name.
assistant
That's Ok, thanks for your response.
user
Thank you for contacting us.
assistant