Hello.
user
Hello.
assistant
Ronald Green here.
user
How may I assist you now?
assistant
I want to cancel my ticket due to snowstorm in my place.
user
Ronald Green, please allow me to check with your previous booking.
assistant
Sure.
user
Sorry to say, there is no active reservation by your by name.
assistant
No problem, thank you.
user
Thank you for choosing us, have a nice day ahead.
assistant