Hi.
user
Hello, how may I assist you?
assistant
Owing to an emergency, I want to change my existing reservation.
user
Sure, I am here to help you for this. May I know your name please?
assistant
Sure, Samuel Mitchell here.
user
Please wait for a while.
assistant
Sure.
user
Sorry for inconvenience, no reservation is found under your name to change.
assistant
Ok, no issues.
user
Thank you very much for approaching our agency.
assistant
Thank you for your information.
user