Hello.
user
Hello.
assistant
My name is Karen Moore.
user
Welcome to global agency, how may I assist you Karen Moore?
assistant
Due to flood disaster happened in the place where I wanted to visit, I want to alter my reservation, can you please help me?
user
Sure, I'm here to help you. Sorry, there is no reservation found with your name in our database.
assistant
No problem, thank you for checking.
user
Thank you and have a great day.
assistant