Hello.
user
Hello How may I support you?
assistant
I am Anna Robinson, I want to change reservation as in my new reservation I want a direct flight. Can you change my reservation?
user
Sure, please wait for a moment. I will check the reservation list and let you know the information.
assistant
Sure.
user
Thanks for waiting, we found a reservation with your name to change. Let me know your new journey details?
assistant
I will fly from WA-SEA to DC-DCA. I need a flight on 08/20 and return on 08/22.
user
We found a flight with Southwest airline and flight number is 1020 matches your details. Shall I book it?
assistant
Sure.
user
Your ticket has been booked with a fare of 100.
assistant
Thank you for booking flight ticket.
user
Thank you for choosing our service.
assistant