Hello.
user
Hello.
assistant
Due to some health issues, I would like to cancel my recent reservation. Please help me out.
user
Sure, may I know your name please, so that I can check the data base.
assistant
My name is Jacob Lewis.
user
 Jacob Lewis. Give me a moment.
assistant
Sure, take your time.
user
Sorry to inform that, there is no reservation by the name  Jacob Lewis.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for approaching us.
assistant