Hi.
user
Hello. How may I be of your service?
assistant
Due to sudden demise of my grandfather, I want to cancel my reservation. Can you please help me out?
user
Sure, I'll try help you in cancellation.
assistant
Thank you.
user
Could you please provide me your name to check the reservation status?
assistant
Sure, my reservation has been done on the name of Deborah Lopez.
user
Ok, please wait a moment.
assistant
Ok.
user
Thank you for waiting, we did not found any reservation on your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for remaining so positive. We hope to serve you again.
assistant