Hello.
user
Hello, how may I assist you?
assistant
Thomas Taylor here. I am planning to change my reservation because of sudden health problem to my son, can you please help me out with changing of my reservation to some other date?
user
Sure, please wait for a moment.
assistant
Ok, take your time.
user
Sorry, there is no reservation found on your name in our database to change.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you for approaching us.
assistant
Most welcome.
user