Hi.
user
Hello. How can I assist you at this moment?
assistant
I would like to change my recent reservation because my friend met with an accident.
user
Can you please provide your good name to search for reservation status?
assistant
Sure, my name is Rebecca Moore.
user
Wait a moment please.
assistant
Sure, I will wait for your reply.
user
Rebecca Moore, there is no active reservation found with your name in our database.
assistant
That's fine, not an issue. Thank you for checking.
user
Thank you for contacting us.
assistant
Welcome.
user