Hi.
user
Hello, how can I aid you?
assistant
Owing to an emergency, I want to change my reservation. Can you please help me out?
user
Sure, can you please let me know your name?
assistant
I am Amanda Thomas.
user
Please allow me 2-3 minutes.
assistant
Ok.
user
Thank you for waiting, Amanda Thomas. Sorry, there is no active reservation found under your name to change.
assistant
No issues, thank you.
user
Thank you for reaching us.
assistant