Hello.
user
Hello, how can I aid you?
assistant
I am Christine Brown. Owing to an emergency, I want to cancel my reservation.
user
Ok, please wait I will revert you in a moment.
assistant
Sure.
user
 Thanks for waiting. Sorry to inform you that no reservation was found on your name.
assistant
Not an issue. Thank you.
user
 Thank you for availing us.
assistant