Hello.
user
Hello, how may I render you today?
assistant
My name is Amy Lee, I want to change my reservation due to some reason my trip is postponed. Can you help me with that?
user
Sure, I will help you with that. Please wait for a moment.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name in the database.
assistant
Ok, thank you for the information.
user
Thank you for availing us.
assistant