Hi, Stephanie Carter here.
user
Hello, how may I help you?
assistant
I am not feeling well, I can't travel in this week. Can you help me to change my reservation? Please check.
user
Sure, wait for a minute.
assistant
Ok.
user
Sorry Carter, no reservation found on your name.
assistant
Oh! that's fine. Thank you for your help.
user
Thank you for contacting us.
assistant