Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my reservation due to heavy Sandstorms at my destination place, so please aid me in this.
user
Sure. can I have your name please?
assistant
Sure, my name is Mary Gonzalez.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
No issues, thanks for your help.
user
Thank you for reaching us.
assistant