Hello.
user
Hello, how can I help you today?
assistant
Could you please help me to cancel my reservation?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name for checking your previous reservation?
assistant
My name is Thomas Jackson.
user
Please wait a second.
assistant
Sure.
user
There is no reservation found under your name to cancel.
assistant
Ok, not a problem. Thank you for informing me.
user
Thank you for opting us.
assistant