Hello.
user
Hello, how can I guide you for today?
assistant
I want to cancel my recent reservation, due to my exams has been cancelled. Can you please be my helping hand with cancellation?
user
I will help you with that. May I know your name?
assistant
Thanks for accepting my request, my name is Kenneth Garcia.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, thanks for your information.
user
Thank you for contacting us, have a nice day.
assistant