Hello, Patrick Martin here.
user
Hello Flight booking agency here. How may I assess you?
assistant
I had booked my ticket previously, but unfortunately there is a fire accident held in my house. So, I am unable to go to that place. Please cancel my previous reservation.
user
Of course, you are in right place Martin. I can help you, please wait to check it.
assistant
Sure.
user
I was cancelling your reservation and there is a cancellation charge for cancelling, is it ok for you?
assistant
Yes, I am ok with that.
user
Ok, your ticket has successfully cancelled and the remaining amount will be credited to your account.
assistant
Ok, thank you for your quick help in cancelling my ticket.
user
It's our work to help in people like you. Thank you for approaching us, have a nice day.
assistant
Thank you, wish you the same.
user