Hello.
user
Hello. May I know your name please?
assistant
Sure, this is Sharon Robinson.
user
How can I help you Sharon?
assistant
Could you please help me to cancel my reservation?
user
Sure, please wait for a moment.
assistant
OK.
user
Sorry Sharon, there is no reservation on your name.
assistant
OK, Thank you for the information.
user
Thank you. Have a nice day.
assistant