Hi, I am Kathleen Thompson.
user
Hello Kathleen, how may I serve you?
assistant
Due to the sudden change in climate, my badminton match has been postponed. So I want you to change my existing reservation?
user
Sure, please wait. I will check your reservation and revert to you.
assistant
Sure.
user
Sorry, no reservation has been registered with us on your name.
assistant
Ok, no worries at all. Thanks for your assistance.
user
Thank you for approaching us, have a nice day.
assistant