Hello.
user
Hello. How may I assist you?
assistant
Can you please help me in changing my existing reservation, as my football match got postponed to some other date.
user
Sure, I am here to help you with that concern. Can I have your name please?
assistant
Please check the reservation on the name of Thomas Scott.
user
Thank you for providing your name, please wait for a moment.
assistant
Sure.
user
Thomas Scott, no reservation has been found on your name in our records.
assistant
Ok, no problem. Thank you.
user
Thank you for approaching us.
assistant