Hello.
user
Hello. How may I guide you today?
assistant
I would like to cancel my reservation due to some health issues, can you please help me out with that?
user
Sure, I am glad to help you with that.
assistant
Thank you.
user
May I know your good name to check your reservation status?
assistant
Myself Rachel Campbell.
user
Ok, please wait for a moment.
assistant
Sure, I will wait for your response.
user
Sorry to say that, we have not found any active reservation on your name in our database.
assistant
That's ok, no problem. Anyway thank you for checking out.
user
Thank you for approaching us.
assistant