Hello.
user
Hello, how may I aid you?
assistant
I have planned to cancel my reservation due to sudden change in my trip, can you assist me?
user
Sure, may I know your name?
assistant
Michelle Lee.
user
Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry Michelle Lee, no reservation is available by your name.
assistant
No problem, thank you for searching.
user
Thank you for reaching us.
assistant