Hello.
user
Hello. How can I help you?
assistant
I have reserved a ticket in last week to get refresh with my friends in our favourite place but suddenly programme got cancelled. So please help me with cancelling my reservation.
user
Let me know your name?
assistant
Sure, I have reserved under my name of Susan Mitchell.
user
Please wait a moment to check the reservation status.
assistant
Thank you. I will wait for your response.
user
Sorry, no reservation found by your name.
assistant
Oh! It may not be booked properly due to some technical issues while booking. Anyway, thank you for your time.
user
Thanks.
assistant