Hello.
user
Hello. May I know how best I can help you today?
assistant
I am planning to change an existing reservation, due to health issue. Can you please help me out?
user
Sure, I'll try to help you in changing an existing reservation. Could you please let me know your name to check the reservation list?
assistant
Thank you. My name is Margaret Martin.
user
Thank you for providing your name, please wait a moment.
assistant
Sure.
user
Thank you for waiting, Sorry there is no active reservation have been found under your name in our database to amend it.
assistant
That's fine, thank you for your service.
user
Thank you for approaching us.
assistant