Hello.
user
Hello, how can I help you?
assistant
I am Jennifer Williams. I need to change my recent reservation due to postpone of my exams. Could you please help me in doing that?
user
Sure, we are happy to help you. Please wait a second.
assistant
Sure.
user
Sorry to inform you that, we did not find any reservation on your name in our database.
assistant
No worries, thank you for your information.
user
Thank you for opting us.
assistant