Hello.
user
Hello. How may I assist you?
assistant
I want to change my existing reservation, as my exams got post postponed. Can you please help me out with it?
user
Sure, I am here to help you.
assistant
Thank you for the response.
user
May I know your name please to check your reservation status?
assistant
Sure, my name is Richard Garcia.
user
Please hold on a moment.
assistant
Ok, sure.
user
Richard Garcia, no reservation has been found on your name in our records.
assistant
Ok, not an issue. Thank you for the information.
user
Thank you for choosing us.
assistant