Hello.
user
Hello. How can I assist you?
assistant
Due to an emergency, I want to change my reservation. Can you help me?
user
Ok, may I know your your name?
assistant
Richard Young here.
user
Ok, please wait.
assistant
Sure.
user
Sorry, no reservation found on your name to change.
assistant
No problem, Thanks for the information.
user
Thank you for reaching us.
assistant