Hello.
user
Hello. How may I help you today?
assistant
Can you please change my existing reservation?
user
Sure, may I know your name for change in the reservation?
assistant
Sure, I am Sharon Wright.
user
Please wait a moment.
assistant
Sure.
user
Thank you for waiting. Sorry, there are no active reservations on your name to change.
assistant
Thank you for your information.
user
Thank you for reaching our service.
assistant