Hello.
user
Hello, How can I help you?
assistant
I want to change my reservation as my plan got postponed. Can you help me with that?
user
Sure, May I know your name?
assistant
My name is Emily Nelson.
user
Please wait a moment.
assistant
Sure.
user
Sorry, No reservation found on your name.
assistant
Ok, thank you for the information.
user
Thank you for opting us.
assistant