Hi.
user
Hello, how may I assist you?
assistant
Could you please change my existing reservation due to postpone of my exams?
user
Sure, I am willing to help you for this. May I know your name please?
assistant
My name is Michael Lee.
user
Just a moment, let me check your reservation status in our database.
assistant
Sure.
user
Sorry to inform you, no reservation is found under your name to change.
assistant
Not a problem, thank you for the information.
user
Thank you very much for approaching our agency.
assistant