Hi, I am Scott Walker.
user
Hello, how may I serve you?
assistant
Owing to an emergency I need to change an existing reservation, can you help me in change an existing reservation?
user
Sure, please wait a while.
assistant
Ok.
user
Thank you for waiting. There is no reservation found by your name.
assistant
Ok, not an issue. Thanks for your information.
user
Thank you for reaching us.
assistant