Hello,.
user
Hello, how can I best serve you now?
assistant
I just want to change my existing reservation due to sudden demise of my grand father. Can you please aid me with this?
user
Sure, I can change your reservation right now.
assistant
OK.
user
Before that I need know your good name please?
assistant
I am Paul Scott.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry to inform that there is no active reservation found on your name.
assistant
It's ok, no issues. Thanks for your kind response.
user
Thanks for contacting us, have a good day.
assistant