Hello,.
user
Hello, how may I assist you today?
assistant
Please change my existing reservation owing to an emergency.
user
Sure, I am here to help you with this. May I know your name please?
assistant
I am Elizabeth Lee.
user
Please wait for a mean while to check for the availability.
assistant
Sure.
user
Sorry Lee, there is no reservation found as per your name to change your reservation.
assistant
Thanks.
user
You are welcome always.
assistant