Hi.
user
Hello. How can I assist you today?
assistant
The planned trip got postponed, so can you please help me with flight ticket modification process?
user
Sure, may I know your name to check for the previous reservation?
assistant
Thank you for accepting my request and my name is Raymond Hall, you can check with this name.
user
Please allow me a moment.
assistant
Sure, take your time.
user
There is no reservation found under your name.
assistant
No problem with that one, I think the ticket booking is not reserved properly while I was booking. Thank you for your search and providing the information.
user
You are welcome. Thank you for contacting us.
assistant