Hello.
user
Hello. How can I assist you?
assistant
Due to some health issues, I would like to cancel my recent reservation. Please help me out.
user
Sure,  may I know your name?
assistant
My name is William Collins.
user
Please, wait a  minute.
assistant
Sure, take your time.
user
Thank you for waiting, there is no reservation found on your name to cancel.
assistant
Ok, no issues. Thank you for your information.
user
Thank you.
assistant