Hello.
user
Hello, How can I assist you?
assistant
Owning to an emergency I want to change my existing reservation. Can you please help me with this?
user
Sure, May I know your name?
assistant
Sure, my name is Scott Walker.
user
Please wait a moment.
assistant
Sure.
user
Sorry, No reservation found on your name.
assistant
Ok, not an issue. Thank you for the information.
user
Thank you for opting us.
assistant