Hello. Matthew Wright here.
user
Hello, how may I guide you?
assistant
Due to some personal reason, I am unable to travel. So, please can you help me in cancelling my reservation?
user
Sure, please hold on for a moment while I check for any existing reservations.
assistant
Sure.
user
I am sorry to inform you that there are no reservations with your name.
assistant
It's ok. Thank you for your help.
user
Thank you, have a good day.
assistant