Hello.
user
Hello, may I know your good name please?
assistant
Donna White here.
user
How may I assist you?
assistant
Due to an emergency, I want to cancel my existing reservation. Can you help me?
user
Ok, please wait for a moment. Thanks for waiting, no reservation found with your name to cancel.
assistant
No problem, Thanks for the information.
user
Thanks for opting us.
assistant