Hello.
user
Hello. How can I assist you today?
assistant
I am Sharon Wilson. Due to an emergency, I need to cancel my reservation. Can you please help me with it?
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Sure.
user
Sharon Wilson, there is no reservation found under your name.
assistant
Ok, not an issue. Thank you.
user
You are welcome.
assistant