Hello. Ruth Thomas here.
user
Hello. How can I aid you?
assistant
Because of heavy rainfall, our family function is cancelled. So, can you cancelled my reservation?
user
Ok, give me a minute.
assistant
Sure, take your time.
user
Sorry, there is no reservation found under your name in our database.
assistant
It's ok. Thank you for your help.
user
Thank you for reaching us.
assistant