Hello.
user
Hello, how may I aid you?
assistant
I want to cancel my recent reservation due to bad weather conditions. Can you please help me with this?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Nancy Smith.
user
Please wait for a while.
assistant
Sure.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, no problem. Thank you for the information.
user
Thanks for reaching us, have a nice day.
assistant