Hi.
user
Hello, how may I help you today?
assistant
Due to an emergency, I want to change my reservation. Can you help me?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
Margaret Clark here.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure, Make it fast.
user
Sorry to say that, there is no active reservation found on your name.
assistant
No problem, thanks for the information.
user
Thank you for availing us.
assistant