Hi.
user
Hello. How may I support you today?
assistant
Can you help me in changing my recent reservation, as my exam is postponed?
user
Sure, I'll try to help you in changing an existing reservation.
assistant
Ok.
user
Can I have your name please to check the reservation status?
assistant
I am Jennifer Jackson.
user
Thank you for providing your name, please wait a moment.
assistant
Sure.
user
Thank you for waiting, Sorry there is no active reservation have been found under your name in our database to change it.
assistant
No issue, thank you.
user
Thank you for approaching us.
assistant