Hi.
user
Hello, how can I provide assistance to you?
assistant
I need to change my current reservation due to urgent meeting, can you help me with that?
user
Sure, we are here to help you to change it.
assistant
Thank you.
user
May I know your good name please?
assistant
I am Steven Martinez.
user
Ok, please wait for a couple of minutes.
assistant
Sure.
user
Sorry to inform you that, there was no reservation found on your name to change it.
assistant
That's ok. Thank you for your service.
user
Thank you for choosing our service.
assistant