Hi.
user
Hello.
assistant
I am Patricia Smith.
user
How may I help you today?
assistant
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
Sorry to inform you that there is no active reservation found on your given name.
assistant
Ok, no problem. Thanks for your information.
user
Thanks for contacting us.
assistant