Hello.
user
Hello.
assistant
My name is Scott Wilson.
user
How can I help you?
assistant
Owing to emergency, I need to cancel my recent reservation. Please help me with that.
user
Sure, let me check your reservation details in our database.
assistant
Ok.
user
Sorry, I did not find any reservation by your name in our database.
assistant
No problem, thanks for your information.
user
Thank you for reaching us.
assistant