Hello.
user
Hello. How can I assist you today?
assistant
I want to cancel my reservation which I made last week, as my aunt is sick. Can you help me?
user
Sure, may I know your name to check for the previous reservation?
assistant
Sure, myself Kevin Anderson.
user
Ok, please allow me a moment to check for the previous reservation in our data base.
assistant
Sure.
user
Kevin, there is no reservation found under your name.
assistant
Oh! That's a very sad news for me. Anyways, thank you for checking.
user
Thank you for contacting us.
assistant
You are most welcome.
user