Hello.
user
Hello, how may I assist you today?
assistant
I have to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, may I know your name?
assistant
Thank you. Please check the reservation with my name Ashley Martinez.
user
Sorry, there is no reservation on your name.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Thank you.
assistant