Hello.
user
Hello. How can I assist you today?
assistant
My name is Scott Campbell. I want to do some changes in my existing reservation. Can you help me for that?
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Sure, I will wait for your response.
user
Scott Campbell, there is no reservation found under your name.
assistant
That's ok, thank you for checking.
user
Thank you for contacting us.
assistant
Welcome.
user