Hello, I'm Frank Williams.
user
Hello, what can I do for you?
assistant
Due to the sudden death of my friend, I immediately want to cancel my recent reservation.
user
Sad to hear, please hold on a moment.
assistant
Ok sure, take your time.
user
Sorry to say, no reservation has been found on your name.
assistant
That's ok, may be my friend has canceled it before.
user
Ok, thank you for choosing our service.
assistant
Thank you.
user