Hello.
user
Hello, how can I help you?
assistant
 I am Steven Nelson want to cancel my reservation owing an emergency at home.
user
Sure, I will help you. Please wait for a while, let me check the database.
assistant
Ok.
user
Thanks for waiting, but there is no reservation found on your name.
assistant
Thank you for your response.
user
Thank you for connecting with us, have a good day.
assistant