Hi.
user
Hello.
assistant
My name is Michelle Thomas.
user
How may I assist you?
assistant
The event which I am planning to attend has been cancelled. Can you help me in cancelling my reservation?
user
Sure, I am here to help you. please wait a moment.
assistant
Sure, take your time.
user
Thomas, no reservation has been found on your name in our records.
assistant
It's ok, thank you for the information.
user
Thank you for approaching us.
assistant