Hello.
user
Hello. How can I help you today?
assistant
I have to cancel my previous flight ticket booking due to some issues, can you please help me in flight ticket cancellation process?
user
Sure, I will help you with that.
assistant
Thank you.
user
Just give a moment.
assistant
Sure.
user
May I know your name please.
assistant
My name is Patricia Lee.
user
Sorry, I did not found any reservation on your name in our database.
assistant
No problem with that one, thank you for your search and providing the information.
user
Thank you for opting us.
assistant
Welcome.
user