Hello, I am Debra Wright.
user
Hello, how could I assist you?
assistant
I want to alter my reservation, due to postponement of concert to be held at the place where I wanted to visit. Can you please take your time helping me with change my existing reservation?
user
Sure, please wait for a while.
assistant
Sure.
user
Unfortunately no reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant