Hello.
user
Hello, how may I aid you?
assistant
I am Susan Mitchell. I would like to change my reservation as I am leaving for business meet, can you please help me out?
user
I am here to help you about that. Hold on for sometime.
assistant
Thank you.
user
Sorry to say this Susan, there are no active reservations under your name to change.
assistant
Ok no problem, thank you for your services.
user
Most welcome, thank you for reaching out here.
assistant