Hello.
user
Hello. May I know how best I can help you today?
assistant
I would like to change my existing reservation due to postpone of my event. Could you please help me?
user
Sure, I'll help you in changing an existing reservation. Could you please let me know your name to check the reservation list?
assistant
I am Alexander Walker.
user
Thank you for providing your name, please wait for some time.
assistant
Sure.
user
Sorry, there is no active reservation have been found under your name in our database to amend it.
assistant
No worries, thank you for the information.
user
Thank you for availing us.
assistant