Hello.
user
Hello, how may I aid you today?
assistant
I am Carol Parker, I want to cancel my ticket as my plan to visit my friend is cancelled. Can you help me with that?
user
Sure, we are here to help you. Please hold a moment, let me check your reservation and let you know.
assistant
Sure.
user
Thank you for your time, sorry, no reservation found with your name.
assistant
Ok, thank you.
user
Thank you for approaching us.
assistant