Hi.
user
Hello, how may I aid you today?
assistant
Could you please change my existing reservation due to postpone of my exams?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
My name is Nancy Martinez.
user
Please wait a minute.
assistant
Sure.
user
Sorry to inform you that no reservation found on your name in our portal to change.
assistant
Not a problem, thank you for checking.
user
Thank you for connecting with us.
assistant