Hi.
user
Hello, how can I aid you?
assistant
I want to change my existing reservation. Can you help me in this?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, Virginia Perez is my name.
user
Ok, please hold on.
assistant
Sure, take your own time.
user
Thanks for being on hold, there is no reservation found with your name in our records.
assistant
That's ok, not an issue. Thanks for your kind information.
user
Thank you for contacting us.
assistant