Hello, I am Catherine Lopez.
user
Hello, how can I assist you?
assistant
As my manager did not approve my leave, so I would like to change my reservation.
user
Ok, I will help you in that. Please be on hold.
assistant
Sure, take your time.
user
Lopez, there is no reservation found under your name to do changes in it.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant
Welcome.
user