Hello,.
user
Hello. How may I assist you?
assistant
Please help me in changing my existing reservation, as my FIFA match got postponed.
user
Sure, I am here to help you out.
assistant
Thank you.
user
Can I have your name please?
assistant
My name is Jacob Campbell.
user
Wait a moment please.
assistant
Ok.
user
Jacob Campbell, we haven't found any reservation under your name in our database.
assistant
Ok, no issues. Thank you.
user
Thank you for choosing us.
assistant