Hello.
user
Hello, how may I support you?
assistant
I am Melissa Rodriguez. Please help me in changing my existing reservation, as my college fest got postponed. Please help me in changing?
user
Sure, we are here to help you. Please give me a moment to check your details and I will revert to you. Sorry for the inconvenience, there is no existing reservation found on your name to proceed further.
assistant
Ok, no issues. Thank you for your service.
user
Thank you for consulting us.
assistant