Hello.
user
Hello. How can I assist you?
assistant
I am Catherine Collins. I am planning to change an existing reservation, due to health issue. Can you please change my reservation?
user
Sure Collins, please wait a moment.
assistant
Sure.
user
Sorry to say that, there is no reservation found on your name.
assistant
That's fine.
user
Thank you for approaching us.
assistant
Thank you for your help.
user