Hello,.
user
Hello. How can I aid you?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, may I know the name to check for the status?
assistant
Myself, Pamela Lewis.
user
Please be on hold, I will get back to you in a minute.
assistant
Ok.
user
Thank you for waiting. Here, there is no active reservation have been found under your name in our database to amend it.
assistant
Ok, no issues. Thank you for your service.
user
Thank you for reaching us.
assistant