Hello.
user
Hello. How may I guide you?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, I will help you with that. Can I know your name please?
assistant
Thank you. Please check  the reservation with my name Frank Hall.
user
Thank you for providing the information. Please give me a minute.
assistant
Sure, take your time.
user
Sorry to inform you, there is no reservation found with your name to cancel the ticket.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
You are welcome. Thank you for reaching us.
assistant
Most welcome.
user