Hello.
user
Hello. How can I assist you today?
assistant
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed.
user
Sad to hear that, may I know your name please?
assistant
Ok, myself Kathleen Scott .
user
Sorry Scott, there are no reservation found under your name.
assistant
Ok, fine. Thank you for your help.
user
Thank you for contacting us, take care.
assistant