Hello.
user
Hello, how may I aid you today from my end?
assistant
My name is Betty Nelson. I would like to change an existing reservation.
user
Sure, I am here to help you out. Please allow me a moment.
assistant
Sure, take your time.
user
Sorry Betty Nelson, there is no active reservation on your name in our database.
assistant
No issue, thank you for the information.
user
Thank you for reaching us.
assistant