Hello.
user
Hello. How can I assist you at this moment?
assistant
I am Robert Moore. I am planning to change an existing reservation, due to health issue. Can you please change my reservation?
user
Sure Robert Moore, I am happy to help you with that.
assistant
Thanks.
user
Please wait a moment to check your reservation status.
assistant
Sure, I will wait.
user
Sorry Robert Moore, no reservation has found under your name to change.
assistant
That's fine.
user
Thank you for choosing us, have a good day.
assistant
Thank you for your service.
user