Hi, I am William Thompson.
user
Hello, how may I assist you?
assistant
Owing to an emergency, I want to cancel my reservation. Please help me in cancellation.
user
Sure, please wait a minute I will check and revert to you.
assistant
Ok.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Ok, no issues.
user
Thank you for choosing us.
assistant
Thank you for your response.
user