Hello.
user
Hello, how can I best assist you now?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, we are glad to assist you in that.
assistant
Thank you.
user
For further proceeding please provide your name.
assistant
My name is Justin Clark.
user
Sorry Justin Clark, we haven't found your reservation in our database.
assistant
That's ok, thank you for your information.
user
Thanks for reaching us.
assistant