Hello.
user
Hello. How may I assist you at this moment?
assistant
Owning to emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, I will help you in cancelling, please hold on for a moment to check your reservation status. May I know your name please?
assistant
Sure, my previous reservation is on the name of Elizabeth Roberts.
user
Roberts, there is no any active reservation with your name in my database.
assistant
Ok, no problem.
user
Thank you for reaching us.
assistant
Thank you for your information.
user