Hello.
user
Hello.
assistant
I want to change my existing reservation, can you please help me with this?
user
Sure, I am here to help you.
assistant
Thank you.
user
For changing your reservation, we need to know your name to check your reservation status. Can you please provide me your name?
assistant
I am Catherine Lewis.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry to say that, we have not found any reservation on your name in our database.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for choosing us.
assistant