Hello.
user
Hello, how may I aid you?
assistant
Can you please change my reservation?
user
Sure, may I know your name?
assistant
Sure, my name is Samantha Martin.
user
Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry Samantha Martin, no reservation is available by your name.
assistant
Thank you informing me.
user
Thank you for reaching us.
assistant