Hi,.
user
Hello,. What kind of help, do you want from us?
assistant
Owing to an emergency, I need to cancel my reservation. Can you help me with that?
user
 Sure, I can help you in that.
assistant
Thank you.
user
May I know your name, to check your reservation and cancel your ticket?
assistant
Sure, I am Charles Hernandez.
user
 Ok, please wait.
assistant
Sure.
user
Sorry Charles Hernandez, there is no active reservation on your name to cancel it.
assistant
Ok, no issues. Thanks for your response.
user
 Thanks for approaching us.
assistant