Hello.
user
Hello, how can I provide assistance to you?
assistant
I would like to make few changes in my existing reservation due to heavy rains in London, can you help me?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name please?
assistant
Ok, my name is Christopher Parker.
user
Ok, please wait for a second.
assistant
Sure.
user
We do not found any active reservation in your name.
assistant
Oh! That's very sad to hear from you. Anyways, thank you for checking.
user
Thanks for making us to serve you.
assistant
You are most welcome.
user