Hello.
user
Hello, how may I aid you?
assistant
Due to some health issue, I want to cancel my recent reservation. Can you please help me for cancellation?
user
Sure, may I know your name?
assistant
I am Scott Edwards.
user
Please give me a moment to check your ticket status.
assistant
Sure, I will wait.
user
Sorry Scott Edwards, no reservation is available by your name.
assistant
Ok, Thank you.
user
Thank you for reaching us.
assistant