Hi,.
user
Hello. How can I help you today?
assistant
Could you please help me out in changing my earlier reservation?
user
Sure, may I know your good name to check the reservation?
assistant
Sure, my name is Jason Thompson.
user
Please hold for a moment.
assistant
Sure.
user
Thank you for waiting, there is no active reservation found on your name.
assistant
Oh! may be I have done a wrong booking, thank you anyways.
user
Ok, thank you for reaching us.
assistant