Hi.
user
Hello, how best I can serve you at this moment?
assistant
I would like to change my flight reservation as I met with an accident, can you please help me?
user
Sure, we will help you.
assistant
Thank you.
user
May I know your name to check your reservation status?
assistant
Myself Charles Miller.
user
Ok, please stand by. I will check your reservation status and get back to you.
assistant
Sure.
user
Sorry, we did not find any reservation on your name.
assistant
Not an issue, thank you for checking.
user
Thank you for connecting with us.
assistant