Hello.
user
Hello. How may I aid you?
assistant
Due to deal with an emergency case, I am unable to travel the planned trip. Can you please help me with cancelling my flight ticket?
user
Sure, I am ready to help you. May I know your name?
assistant
Thank you and my name is Kenneth Nelson.
user
Sorry, there are no reservation found on your name.
assistant
Not a problem with that one, thank you for checking my reservation status.
user
Thank you for opting us.
assistant