Hi.
user
Hello. How can I aid you?
assistant
I want to change my reservation due to my health issues, can you please help me with this?
user
Sure, We are here to help you. May I know your name?
assistant
I am Richard Rodriguez.
user
Give me a minute.
assistant
Sure, you can.
user
We didn't  found any reservation by this name.
assistant
Ok, I will go with alternate source. Thank you for searching.
user
Thank you for reaching us.
assistant