Hi, myself Thomas Perez.
user
Hello. How can I  help you?
assistant
Owing for an emergency, I want to cancel my reservation. Can you please do that for me?
user
Ok, just a moment please.
assistant
Sure, I will wait for your response.
user
I am sorry no reservation found on your name.
assistant
Not an issue. Anyway, thank you for checking.
user
Thank you for reaching us.
assistant