Hello.
user
Hello. How may I serve you?
assistant
 I am Ruth Hernandez want to change my reservation due to prepone of my exams. Can you help me in changing?
user
Sure, please be on hold.
assistant
Ok.
user
Thank you for your time, we did not find any active reservation in your name.
assistant
Ok, no issues.
user
Thank you for reaching us.
assistant
Thank you for availing me.
user