Hello.
user
Hello, how can I help you today?
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, can I know your name please?
assistant
My name is Thomas Lopez.
user
Please wait.
assistant
Sure, take your time.
user
Thanks for waiting, there is no reservation found on your name in our data base.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant