Hello.
user
Hello. How may I help you?
assistant
I need to cancel my reservation as I am not feeling well. Can you help me with that?
user
I am here to help you, may I know your name to check your reservation?
assistant
Thanks for your concern. My name is Paul Green.
user
Sorry, there is no reservation found on your name.
assistant
Not a problem, anyways thank you for the information.
user
Welcome Paul Green.
assistant