Hello.
user
Hello, how may I aid you from my end?
assistant
Myself Emma Moore. I want to change my existing reservation, due to some health issues. Can you help me?
user
Sure Emma, I am gleeful to help you out. Please allow me a moment to check the flight availability.
assistant
Ok, take your time.
user
Sorry Emma, there is no active reservation on your name in our database.
assistant
It's ok no problem, thank you for the information.
user
Thank you for reaching us.
assistant