Hi.
user
Hello, how can I help you today?
assistant
Please help me to change my recent reservation.
user
Sure, may I know your good name?
assistant
I am Catherine Collins.
user
Please wait for a moment.
assistant
Ok.
user
Sorry to say that, no reservation was found with your good name.
assistant
No problem, thanks for your information.
user
Thank you for reaching us.
assistant