Hello.
user
Hello, how may I assist you?
assistant
Due to some personal issues, please help me in changing my existing reservation.
user
Ok, may I know your name please to check the reservation status?
assistant
My name is Catherine Adams.
user
Please wait for a minute.
assistant
Sure, take your time.
user
Adams, there is no reservation found with your details.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for contacting us.
assistant