Hello.
user
Hello, how exactly can I assist you at this moment?
assistant
I just want to cancel my reservation due to heavy rains at my destination place, so help me in this.
user
Ok. Shall I know on which name the reservation was made?
assistant
Sure, my name is Timothy Jackson.
user
Give a minute, I will check the list and let you know the details.
assistant
Sure.
user
Thanks for waiting. But we did not find any reservation on your name to cancel. Thank you for reaching us, have a good day.
assistant
No issues, thanks for your kind service.
user