Hello.
user
Hello. How may I serve you at this moment?
assistant
Can you aid me to cancel my booking?
user
Sure, may I know your good name please?
assistant
Jessica Martin here.
user
Ok, please wait for few minutes.
assistant
Ok.
user
There is no recent reservation found on your name in our records.
assistant
Thank you for the help.
user
Thank you for reaching us.
assistant