Hello.
user
Hello, how best I can serve you today?
assistant
I would like to change my existing reservation. Can you help me?
user
Sure, may I know your name please?
assistant
Shirley Young.
user
Ok, please be on hold.
assistant
Sure.
user
Sorry we could not find any reservation on your name.
assistant
No issue, thank you very much.
user
Thank you for choosing us.
assistant