Hello.
assistant
Hello. My name is Nicole Thompson.
user
Nicole, how may I assist you today?
assistant
Due to sudden death of my relatives, I want to cancel my reservation. Can you cancel my reservation?
user
Oh! sorry to hear that. Nicole, I found your reservation and I canceled it.
assistant
It's fine.
user
Thank you for contacting us.
assistant
Thank you for your help.
user
It's my pleasure, have a good day.
assistant