Hello.
user
Hello, may I know how best I can help you today?
assistant
My name is Margaret Martin. Owing to emergency, I need to change my existing reservation. Please help me in that.
user
Ok, please wait.
assistant
Sure.
user
We hardly tried to find your reservation but, no reservation has been found with your name.
assistant
No problem, thanks for your information.
user
Thank you.
assistant