Hi.
user
Hello, how may I serve you today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, can you please provide your name?
assistant
I am Gregory Adams.
user
Hold on a minute.
assistant
Sure.
user
We found your reservation and it has been cancelled successfully.
assistant
Thank you for your help.
user
Thank you for choosing us.
assistant