Hello. I am Emma Wright.
user
Hello. How can I assist you?
assistant
I want to change my reservation due to heavy snowfall at my place. Can you help me to change my reservation?
user
Ok, please wait I will revert you in a moment.
assistant
Sure.
user
 Sorry to say you that no reservation was found on your name.
assistant
Ok, thank you for informing me.
user
Thank you for availing us.
assistant