Hello.
user
Hello. How can I aid you?
assistant
I want to change my existing reservation, can you please help me with this?
user
Sure, may I know your name to check for the status?
assistant
My name is Lisa Gonzalez.
user
Please be on hold.
assistant
Sure.
user
Thank you for waiting. Here, there is no active reservation have been found under your name in our database to amend it.
assistant
No problem, thanks for your information.
user
Thank you for reaching us.
assistant