Hello.
user
Hello. How can I help you today?
assistant
My name is Sharon Nelson. Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I am glad to help you with that.
assistant
Thank you.
user
Sorry, no reservation found on your name to cancel your reservation.
assistant
That's ok, thank you for checking.
user
Thank you for opting us.
assistant
Welcome.
user