Hi, I am Samuel Taylor.
user
Hello, how may I help you?
assistant
Owing an emergence, I want to change my existing reservation. Can you please help me with it?
user
Sure, I will help you.
assistant
Thank you.
user
Please hold on a moment.
assistant
Ok.
user
Sorry, there is no reservation found on given name.
assistant
No problem, thanks for the information.
user
Thank you for reaching us.
assistant