Hello.
user
Hello, how can I aid you for the day?
assistant
Can you please cancel my reservation, due to sudden demise of my Grandfather?
user
Sure, may I know your name?
assistant
My name is Emma Baker.
user
Ok, please wait a minute.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no issue. Thank you.
user
Thank you.
assistant