Hello.
user
Hello. How can I help you now?
assistant
Can you help me to change my recent reservation?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name to proceed?
assistant
Joshua Campbell.
user
Ok, please be on hold.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our records.
assistant
It's ok, thank you for checking.
user
Thank you for reaching us.
assistant