Hello.
user
Hello.
assistant
Janet Carter here.
user
How can I assist you today?
assistant
I want to change my existing reservation due to sudden demise of my grand father. Can you please help me with this?
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Sure.
user
Janet Carter, there is no reservation found under your name.
assistant
Ok, no problem. Thank you for checking.
user
You are welcome. Thank you for reaching us.
assistant