Hi.
user
Hello, how can I assist you today?
assistant
I want to cancel my reservation because my brother met with an accident. Can you please help me out?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know know your name please?
assistant
My name is William Lewis.
user
Please wait.
assistant
Sure.
user
Sorry Lewis, there is no reservation found under your name.
assistant
Not an issue and thank you very much for checking.
user
My pleasure, have a good day.
assistant