Hi.
user
Hello, how can I help you?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
user
I am here to help you with your concern. Sure, can you please let me know your name to check with the reservation status in our database?
assistant
Thank you and myself Barbara Carter.
user
Thank you for sharing your name. Please bear with me for 2-3 minutes.
assistant
Sure.
user
Thank you for waiting, Barbara Carter. Your patience is appreciated.
assistant
Thank you.
user
Sorry, there is no active reservation found under your name to change.
assistant
It's ok, thank you for your help.
user
Thank you for reaching us. Have a great day!.
assistant