Hello.
user
Hello, how can I aid you?
assistant
I would like to do some modifications in my existing reservation, can you help me in that?
user
Sure, I am glad to help you with your concern. May I know your name to proceed further?
assistant
Sure, myself Sandra White.
user
Please wait a moment while I check with the status.
assistant
Sure, I will wait for your response.
user
Thank you for waiting. Sandra White, regret to inform that there is no active reservation found under your name to amend.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you for reaching our agency.
assistant