Hello.
user
Hello. How may I assist you?
assistant
Dorothy Nelson here. Due to sudden change in my trip I want to cancel my reservation.
user
Wait for a moment.
assistant
Ok sure.
user
I have found a reservation with this name, shall I cancel your reservation?
assistant
Yes, please cancel.
user
Your ticket has been cancelled successfully.
assistant
Thank you for your help.
user
Welcome.
assistant