Hi.
user
Hello,. How can I serve you?
assistant
Jacob Jackson here. I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
user
Sure, I am here to help you out. Please be on hold, I will check in the reservation list and let you know the current status.
assistant
Ok.
user
Sorry Jacob Jackson, there is no active reservation on your name.
assistant
That's ok, thank you for your help.
user
Thanks for approaching us, hope to serve you again.
assistant