Hello.
user
Hello. How may I assist you now?
assistant
Can you  aid me to change my reservation due to emergency?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
Please, share me your good name to check your reservation status.
assistant
Charles Adams here.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry to say that, we have not found any active reservation on your name in our records.
assistant
Thank you for the help.
user
Thank you for opting us.
assistant