Hi.
user
Hello, how may I help you?
assistant
Myself Kimberly Nelson. I want to change my existing reservation due to some changes in my plans. Can you help me in that?
user
Sure, please wait for a moment to check your details.
assistant
Ok.
user
Thank you for waiting, no reservation found on your name.
assistant
Ok, no problem.
user
Thank you for reaching us.
assistant
Thank you.
user