Hello.
user
Hello. How can I assist you at this moment?
assistant
Pamela Thompson here. I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
user
Sure, I will help you with this. Pamela Thompson, there is no active reservation found under your name in our database.
assistant
Thank you. That's fine.
user
Thank you for contacting us.
assistant
Thank you for your service.
user