Hi,.
user
Hello. May I know, with which service I can serve you today?
assistant
I want to cancel my reservation. Can you help me with that?
user
Sure, I can help you with that.
assistant
Thank you.
user
Please provide your name, to proceed further?
assistant
I am Richard Garcia.
user
Ok, please wait.
assistant
Sure.
user
Sorry Richard Garcia, there is no active reservation on your name to cancel it.
assistant
Ok, Thanks for the information.
user
Thanks for choosing us.
assistant