Hello.
user
Hello, how can I provide assistance to you?
assistant
My name is Virginia Williams. I want to cancel my recent reservation due to health issues.
user
Ok, I will help you. Please wait for a while.
assistant
Sure.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Not an issue, thanks for your service.
user
Thank you for choosing us.
assistant