Hi.
user
Hello, how may I assist you?
assistant
Can you help me to cancel my reservation?
user
Sure, we are here to help you. May I know your good name please?
assistant
My name is Jack Harris.
user
Please wait for a while.
assistant
Ok.
user
Thanks for your time, we found a reservation in your name. Shall I proceed to cancel it?
assistant
Yes, proceed.
user
Your reservation has been cancelled.
assistant
Thank you for your help.
user
Thank you for reaching us.
assistant