Hello.
user
Hello. How can I aid you today?
assistant
I want to change my reservation, due to some health issues. Can you please change my existing reservation?
user
Sure, we can help with that. May I know your good name?
assistant
Sure, please check the reservation on the name of Jacob Robinson.
user
There is no active reservation found on your name.
assistant
Ok, Thank you for providing information.
user
Thank you for contacting us.
assistant