Hello.
user
Hello.
assistant
I am Catherine Lewis.
user
How can I assist you Catherine Lewis?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle.
user
Sure, give me a moment please.
assistant
Sure.
user
There is no active reservation found under your name in our database to cancel it.
assistant
It's ok, thank you for your inforamation.
user
Thank you for utilising our services.
assistant