Hello.
assistant
Hello.
user
How may I help you?
assistant
My name is Edward Thomas. I want to cancel my recent reservation, can you please help me out?
user
Sure, I am here to help you in ticket cancellation process.
assistant
Thank you.
user
Sorry to inform you, there is no reservation found on your name to cancel.
assistant
It's ok, thank you for the information.
user
You are most welcome. Thank you for choosing our travel agency.
assistant