Hello.
user
Hello, how may I help you?
assistant
I want to cancel my reservation due to heavy snowfall at my destination place, so please help me.
user
Sure, may I know your name?
assistant
Sure, I am Ashley Green.
user
Wait a minute.
assistant
Sure.
user
Sorry, we could not find any active reservation on your name.
assistant
No problem, thank you.
user
Thank you for availing us.
assistant