Hello, Stephanie Carter here.
user
Hello. How can I help you?
assistant
Due to an emergency I would like to cancel my recent reservation. Please help me in cancelling process.
user
Sure Carter, please wait a moment.
assistant
OK.
user
Sorry Carter, there is no reservation found under your name. Thank you for reaching us, have a good day.
assistant
It's OK. Thank you.
user
Welcome.
assistant