Hello.
user
Hello, Could you please tell me how may I guide you?
assistant
Owing an emergency want to change my reservation, can you help me with it please?
user
Sure, may I know your name?
assistant
Sure, my name is Jacob Jackson.
user
Please wait a moment.
assistant
Take your time.
user
Sorry to say, no reservation found with your name.
assistant
That's ok, thank you for the response.
user
Thanks for reaching us.
assistant