Hello.
user
Hello, how can I guide you for today?
assistant
I want to cancel my recent reservation due to postpone of my plans. Can you please help me in that?
user
I will help you with that.
assistant
Thank you.
user
May I know your name?
assistant
Alexander Mitchell.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, no problem. Thank you.
user
Thank you for contacting us, have a nice day.
assistant