Hello.
user
Hello. How may I help you?
assistant
Benjamin Allen here. Due to emergency, I want to cancel my reservation. Can you please help me for that?
user
Ok Benjamin Allen, please wait for a while.
assistant
Ok, I will wait.
user
Thanks for your time, there is no flight reserved in your name.
assistant
Anyway, thanks for the information.
user
Welcome, have a good day.
assistant