Hello.
user
Hello. How can I aid you?
assistant
Owing to an emergency I want to cancel my reservation, so can you please help me with cancellation?
user
Sure, I can help you. Can I know your name?
assistant
My name is David Mitchell.
user
We didnt found any reservation by this name.
assistant
No problem, thank you for the information.
user
Thank you for contating us.
assistant