Hello.
user
Hello, how may I assist you?
assistant
Due to sudden change of my plans, I need to cancel my tickets, can you please help me with it?
user
Sure, for cancellation it is mandatory to know your name.
assistant
Sure, I am Carol Hill.
user
Ok, hold on for a moment.
assistant
Ok, I will be waiting.
user
Sorry Carol, there are no flight reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us. Have a good day.
assistant