Hi.
user
Hello, how can I assist you today?
assistant
Owing to an emergency I had to request for this cancel reservation.
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
My name is Emily Wilson.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Thanks.
user
Thank you for opting us.
assistant