Hello.
user
Hello. How can I be a help for you?
assistant
For some issues I want to cancel my reservation, can you please help me?
user
Yes, may I know on which name the ticket was booked previously?
assistant
Myself Margaret Miller.
user
Ok Margaret, please wait for a while. Sorry, there is no reservation found with your name.
assistant
It's ok. Thank you for the information.
user
Thank you, have a nice day.
assistant