Hello.
user
Hello, how can I help you today?
assistant
I am Eric Hernandez. I want to change an existing reservation, due to my health issues.
user
Sure, please wait for a few minutes, I will check the reservation list and revert to you.
assistant
Sure.
user
Thank you for waiting, we are sorry to say that there was no reservation found on your name.
assistant
Not an issue. Thank you.
user
Thank you for contacting us.
assistant