Hello, I am Kathleen Clark.
user
Hello, may I assist you Clark?
assistant
I want to cancel my recent reservation due to postpone of my concert at Denver. Could you please help me?
user
That's sad news, let me check with your existing reservation first.
assistant
Sure.
user
Kathleen Clark, there is no reservation found under your name.Sorry for the inconvenience.
assistant
It's Ok. Thank you for the information.
user
Thank you for choosing us, have a wonderful day ahead.
assistant