Hello.
user
Hello.
assistant
My name is Edward King.
user
How can I assist you?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I will help you with this. Please be on hold for a moment.
assistant
Thank you, I will wait for your response.
user
Edward King, there is no reservation found on your name.
assistant
That's ok, thank you for checking.
user
Welcome.
assistant