Hello.
user
Hello, how may I assist you today?
assistant
I want to cancel my reservation because my family event has been cancelled. Can you assist me?
user
Sure, may I know your name for the cancellation purpose?
assistant
Amanda Davis.
user
Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.
assistant
No problem, thank you for searching.
user
Welcome, thank you for reaching us.
assistant