Hello.
user
Hello.
assistant
I am Jessica Hill.
user
How can I assist you Jessica Hill?
assistant
I need to cancel my reservation due to heavy snow fall in my location, can you help me out please?
user
Sure, I will help you with this.
assistant
Thank you.
user
There is no active reservation found under your name in our database.
assistant
That's ok, no problem. Thank you for your help.
user
Thank you for choosing us.
assistant