Hello.
user
Hello. How can I assist you at this moment?
assistant
I want to cancel my reservation, because I have some another important work on those dates, can you please cancel my reservation?
user
Sure, I am here to hep you with that.
assistant
Thanks.
user
On which name you reserved a ticket earlier?
assistant
Sure, my name is Catherine Lopez.
user
Ok, please wait a moment and I will check the reservation status.
assistant
Ok.
user
Sorry Lopez, no reservation found under your name to cancel.
assistant
Oh! It's ok no problem. Thank you for your information.
user
My pleasure. Thank you for choosing us, have a great day.
assistant