Hello.
user
Hello, how may I aid you?
assistant
I want to cancel my recent reservation, due to my seminar has been cancelled. Can you please assist me?
user
Sure, may I know your name to proceed?
assistant
My name is John Young.
user
Please wait for a moment to check your details.
assistant
Sure.
user
Sorry to say, no reservation found on your name.
assistant
Ok, thanks for your information.
user
Thank you for reaching us.
assistant