Hello.
user
Hello,. By what way can I serve you now?
assistant
Due to some emergency I need to cancel my recent reservation can you help me cancelling my reservation?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your name to cancel your ticket?
assistant
I am George Brown.
user
Ok, please wait.
assistant
Sure.
user
Sorry, there is no active reservation on your name to cancel it.
assistant
No problem, thank you for the information.
user
Thanks for approaching us.
assistant