Hello.
user
Hello, how may I assist you?
assistant
Due to sudden health issue, I am not able to travel in a flight. So, I would like to cancel my reservation. Can you please help me out with that?
user
Sure, may I know your good name please?
assistant
Thank you for accepting my request, I have done my reservation on the name of Jacob Jackson.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.
user
You are most welcome.
assistant