Hello.
user
Hello. How can I aid you?
assistant
I want to change my existing reservation, can you please help me with this?
user
Sure, We are here to help you. May I know your name?
assistant
I am Jeffrey Turner.
user
Give me a minute.
assistant
Sure.
user
Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant