Hello.
user
Hello, how may I oblige you today?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, may I know your good name?
assistant
I am John Brown.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant