Hi.
user
Hello. How may I help you today?
assistant
Can you please cancel my reservation due to heavy rainfall at my destination place?
user
Sure, may I know your name?
assistant
I am Nicole Jackson.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there are no active reservations on your name to cancel.
assistant
That's ok, thank you for checking.
user
Thank you for reaching our service.
assistant