Hello.
user
Hello. How can I aid you today?
assistant
I want to change my existing reservation due to heavy rainfall, can you please help me with that?
user
Sure, may I know your name to proceed?
assistant
My name is Edward Turner.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no reservation found on your name in our records.
assistant
Ok, no problem. Thank you.
user
Thank you for opting us, have a good day.
assistant