Hello.
user
Hello, how may I assist you today?
assistant
I want to cancel my recent reservation because my friends cancelled the tour due to some problems. Can you please help me with it?
user
May I know your name please?
assistant
My name is Helen Mitchell.
user
Please wait for a while.
assistant
Sure.
user
Unfortunately there is no reservation found with your given name.
assistant
OK, not an issue. Thank you for the information.
user
Thank you for availing us.
assistant