Hello.
user
Hello, How can I help you?
assistant
I want to cancel my reservation due to heavy floods at my destination place, so please help me to cancel.
user
Sure, May I know your name?
assistant
Sure, my name is Mary Jackson.
user
Please wait a minute.
assistant
Sure.
user
Sorry, No reservation found on your name.
assistant
No problem, thank you.
user
Thank you for choosing us.
assistant