Hello.
user
Hello, how may I assist you today?
assistant
Can you aid me to cancel my reservation due to emergency?
user
Sure, may I know your name for the cancellation process?
assistant
Sharon Parker here.
user
Sorry, as per your concern I can not  cancel your reservation, as your reservation is not found as per our records.
assistant
No issue. Thank you for the help.
user
Welcome, thank you for reaching us.
assistant