Hi.
user
Hello. How may I help you?
assistant
Actually, every year I will go for a trip with friends to hangout with them. But, this time unfortunately my trip got cancelled because of one of my friend. So, can you help me to cancel my flight ticket reservation?
user
May I know your name?
assistant
Myself Karen Evans.
user
Sorry, there is no reservation found under your name.
assistant
That's fine, thank you for the information.
user
You are welcome.
assistant