Hello.
user
Hello, how can I help you today?
assistant
I am Richard Edwards want to cancel my reservation owing an emergency. Can you help me in cancelling?
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok, no issues.
user
Thank you for reaching us.
assistant
 Thank you for your help.
user