Hi.
user
Hello. How can I help you at this moment?
assistant
 I want to cancel my recent reservation, because I want to travel  with my friends by road.
user
Sure, I am here to help you with this.
assistant
Ok.
user
Can you please provide your name to check your reservation status?
assistant
Steven Lewis is my name.
user
Steven Lewis, I have found your reservation in our database and cancelled it successfully.
assistant
Thank you.
user
Thank you for contacting us.
assistant