Hello, I am Lisa Scott.
user
Hello, how can I aid you?
assistant
I would like to cancel my recent reservation, due to personal problems. Can you please help me?
user
Ok, please wait I will revert you.
assistant
Sure.
user
 Sorry, no reservation was found on your name.
assistant
Ok, not an issue. Thank you for your help.
user
 Thank you for availing us.
assistant