Hello.
user
Hello. How can I aid you?
assistant
I just want to cancel my recent reservation. Can you please help me with cancellation?
user
Sure, may I know the name to check for the status?
assistant
Sure, please check my reservation on the name of Thomas Nelson.
user
Please be on hold, I will get back to you in a minute.
assistant
Sure.
user
Thank you for waiting. Here, there is no active reservation has been found under your name in our database to cancel it.
assistant
Ok, thanks for your service.
user
Thank you for reaching us.
assistant