Hello.
user
Hello, how can I be your helping hand today?
assistant
Can you aid me to cancel my reservation due to emergency?
user
 Sure, may I know your good name?
assistant
Ryan Edwards here.
user
Ok, please wait for a minute.
assistant
Okay.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Thank you for the help.
user
Thank you for choosing us.
assistant