Hello.
user
Hello, how can I assist you for the day?
assistant
Can you aid me cancel my reservation due to an emergency?
user
Ok, may I know your name to check with your reservation status?
assistant
Myself Robert Thomas here.
user
Can you please be on hold for a while.
assistant
Sure.
user
I am very apologetic to inform you this news, but there is no active reservation found by your name in our agency database.
assistant
Not an issue.
user
Thank you for choosing us.
assistant
Thank you.
user
Have a great day ahead.
assistant