Hello.
user
Hello, how may I help you?
assistant
I want to change my reservation, can you help me with that?
user
Sure, may I know your name please?
assistant
Samantha Martinez here.
user
Ok, please wait.
assistant
Sure.
user
Sorry, there is no active reservation found with your name in our records.
assistant
No problem, thank you for the information.
user
Most welcome.
assistant