Hello.
user
Hello, how can I aid you?
assistant
Owing to emergency I want to cancel my recent reservation, can you help me with that?
user
Sure, may I know your name for checking?
assistant
I am Mary Jackson.
user
Give me a minute.
assistant
Sure.
user
Sorry, there is no active reservation found under your name.
assistant
No problem, thank you for the checking.
user
Thank you for opting us.
assistant