Hello.
user
Hello, how can I assist you today?
assistant
I just want to cancel my reservation due to heavy sunny at my destination place. Will you please cancel my ticket on the name of Jacob Jones?
user
Sure, I can help you with cancellation. Please wait for sometime, let me check with your recent reservation.
assistant
Sure.
user
Thank you for your time, there is no recent reservation find on your name.
assistant
No problem, thanks for your response.
user
Thank you for approaching us for the cancellation.
assistant