Hello.
user
Hello, how may I be at your service today?
assistant
I want to cancel my recent reservation due to sudden rainfall at my source. Can you please help me with this?
user
May I know your name please to check the status of your reservation?
assistant
Pamela Smith here.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
Ok, not an issue. Thank you for checking.
user
Thank you for reaching us.
assistant