Hello.
user
Hello.
assistant
My name is Raymond Brown.
user
How can I assist you today?
assistant
Due to some health issues, I couldn't travel. Can you please change my existing reservation?
user
Sure, Definitely I'll help you in that. Please be on hold while I'll check your reservation status.
assistant
Sure.
user
Brown, there is no reservation found under your name to do changes in that.
assistant
Its ok, no issues. Thank you for the information.
user
Thank you for choosing us.
assistant