Hello.
user
Hello. How can I help you today?
assistant
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
user
Sure, I am here to help you with that. May I know your name please?
assistant
Thank you for your response, my name is Stephanie Campbell.
user
Please wait for a while, let me check your previous reservation status.
assistant
Ok.
user
Thank you for waiting, but I am sorry to say that, there is no active reservation found on your name in our reservation list to cancel it.
assistant
Oh! It's ok, no problem.
user
Thank you for reaching us, have  a great day.
assistant
Thank you for your information.
user