Hello.
user
Hello, how may I assist you today?
assistant
I need to cancel my recent reservation, can you please help me?
user
Sure, may I know your name for the cancellation process?
assistant
Myself Karen Hall.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.
assistant
That's ok, thank you for the information.
user
Welcome, thank you for reaching us.
assistant