Hi, I am Emily Robinson.
user
Hello,. How can I assist you today?
assistant
My holiday trip got cancelled due to heavy rains, can you please cancel my reservation?
user
Sure, we will help you in cancelling your ticket. Plesae, wait for a while.
assistant
Ok.
user
Thanks for your time, there is no reservation found on your name Emily  Robinson in our reservation list.
assistant
Ok, no problem.
user
Thank you for choosing us.
assistant
Thank you.
user