Hello.
user
Hello, how may I oblige you today?
assistant
I want to change my existing reservation due to some health issues. Can you please help me with this?
user
Sure, may I know your good name?
assistant
Nicole Campbell here.
user
Ok, please wait for a minute.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, not an issue. Thank you for checking.
user
Thank you for choosing us.
assistant