Hello.
user
Hello,. How may I assist you today?
assistant
I am Kenneth Jackson, I want to change my existing reservation due to heavy rainfall.
user
Sure, please wait. I will let you know the current status.
assistant
Ok.
user
Thanks for being patience. Sorry Kenneth Jackson, there is no active reservation on your name.
assistant
Not an issue, thank you.
user
Thanks for contacting us.
assistant