Hi.
user
Hello, how may I assist you today?
assistant
I need to amend my reservation due to some issues, can you help me out?
user
Sure, may I know your name for the changing process?
assistant
Sure, myself Sharon Roberts.
user
Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.
assistant
That's ok, not an issue. Thank you for your information.
user
Welcome, thank you for reaching us.
assistant