Hello.
user
Hello. How may I support you now?
assistant
 I want to cancel my recent reservation, due to heavy snow fall from couple of days.
user
Ok.
assistant
My reservation was done with the name of Christine Young. So please check with this name to help me in cancellation.
user
Sure, I will help you. Give me a minute, I will let you know the reservation status.
assistant
Ok.
user
Thank you for your time. There is  no reservation found on your name.
assistant
It's ok, no issue. Thank you.
user
Thank you for opting us.
assistant