Hi.
user
Hello, how can I help you?
assistant
I want to cancel my reservation, can you please help me with this?
user
Sure, I am here to help you. May I know your name to check with the status?
assistant
I am Nancy Scott.
user
Thank you for providing your name. Please wait a moment.
assistant
My pleasure.
user
Thank you for waiting, regret to inform that there is no active reservation found under your name to cancel. Sorry for the inconvenience, Thank you for reaching us.
assistant