Hello.
user
Hello. How can I aid you now?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I am happy to help you.
assistant
Thank you.
user
May I know your name to check your reservation status?
assistant
My name is Amy Lewis.
user
Sorry to say that, we have not found any reservation on your name.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant