Hello, Nancy Nelson here.
user
Hello Nancy, how can I assist you today?
assistant
My friend will not be available for my holiday trip, so I want to change my reservation.
user
Sure, let me check for your reservation status in our website.
assistant
Sure, take your time.
user
Sorry Nancy, I have not found any reservation by your name in our website.
assistant
No problem, thank you for the information.
user
Thank you for contacting us and have a nice day.
assistant