Hi.
user
Hello, how may I help you?
assistant
Can you please help me in cancel my recent reservation?
user
Sure, may I know your name please?
assistant
Robert Gonzalez.
user
Wait a while, kindly.
assistant
Sure.
user
 Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
Ok, no issues.Thank you for your information.
user
Thank you for reaching us.
assistant