Hello.
user
Hello. How can I aid you for the day?
assistant
Myself Carol Williams. I need to cancel my active reservation, can you please help me ?
user
Sure, I will help you with that cancellation. Please hold for a moment, let me check the previous reservation status with your name.
assistant
Take your time.
user
Sorry to say, there is no reservation found with your name in our database.
assistant
Thank you for helping me.
user
Thank you for contacting us, have a great day.
assistant