Hello.
user
Hello. How can I help you?
assistant
I want to cancel my recent reservation, because I want to travel  with my friends by road. Can you help me?
user
 Ok, may I know your good name?
assistant
Pamela Campbell here.
user
 Ok, please wait I will revert you.
assistant
Sure.
user
 Sorry, no reservation was found on your name.
assistant
No problem, Thanks for the information.
user
Thank you for availing us.
assistant