Hello.
user
Hello. How may I guide you today?
assistant
My name is John Hernandez. I would like to change an existing reservation. Can you help me.
user
Sure, I will help you with that. Please wait for a minute, I will get back to you.
assistant
Sure, take your time.
user
I am sorry to say that there is no reservation found under your name.
assistant
No problem. Thank you for your time.
user
Thank you for reaching us.
assistant