Hi.
user
Hello. How may I guide you?
assistant
My exams are postponed and I want to change my reservation, can you help me?
user
May I know your name please?
assistant
Myself Paul Lewis.
user
Please hold on a moment.
assistant
Ok.
user
Paul, no reservation has been found on your name in our database.
assistant
No problem, thanks for checking.
user
Thank you for choosing us.
assistant