Hi.
user
Hello, how may I serve you today?
assistant
I need to cancel my recent reservation because of illness.
user
OK, May I know your name please?
assistant
Yes, I am Matthew Clark.
user
OK, please wait for a minute. I will check the existing reservation and get back to you.
assistant
Sure.
user
Thanks for your patience. Sorry, there is no reservation found with this name.
assistant
OK, no issue. Thanks for your response.
user
You are welcome. Have a Great day.
assistant