Hello.
user
Hello, how may I aid you today?
assistant
Charles Johnson here. Due to heavy rainfall in my city, I would like to cancel my reservation. Can you help me?
user
Johnson, could you please wait for a mean while.
assistant
Sure.
user
Sorry Johnson, there is no reservation found on your name to cancel your reservation.
assistant
It's fine. Anyway, thank you for your help.
user
You are welcome.
assistant