Hi.
user
Hello. How may I aid you today?
assistant
As I have done a reservation accidentally last week with wrong airports but I have lot of ways to change my reservation but for a last try with your service. Can you please help in modification of my reservation?
user
Sure, I will you help you with that.
assistant
Thanks for concern.
user
Can I know your name to check your previous reservation?
assistant
Sure, my name is Anna Edwards.
user
Please wait a moment.
assistant
Sure.
user
I regret to say this Anna Edwards, I am not able to find any of the active reservation under your name in our booking list.
assistant
Not a problem, anyways thank you for the information.
user
Thank you for approaching us, have a great day.
assistant