Hello,.
user
Hello, how can I help you today?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, may I know your good name?
assistant
Myself, Amanda Smith.
user
Please wait for a moment.
assistant
Ok.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok, no issues. Thank you for your help.
user
Thank you for reaching us.
assistant