Hello.
user
Hello. How may I help you?
assistant
I want to change my existing reservation due to postpone of my exams. Can you help me in that?
user
May I know your name please to check the status of your reservation?
assistant
Jacob King.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Ok.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant