Hello.
user
Hello, how can I assist you?
assistant
I just want to cancel my ticket due to bad weather conditions at my destination place, so please help me in this.
user
Sure, we are here to assist you. To proceed further, May I know your name?
assistant
I made a reservation earlier on the name of Carol Taylor.
user
Ok, please wait for a moment.
assistant
Ok.
user
Thank you for your time, we did not find any reservation on your name.
assistant
No issues, thanks for your quick response.
user
Thank you for availing us.
assistant