Hello.
user
Hello, how can I abet you?
assistant
I would like to cancel my ticket due to heavy snow fall at our place.
user
Ok. May I know your name?
assistant
I am Samantha Carter.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Ok, Thanks for the response.
user
Thank you for opting us.
assistant