Hello.
user
Hello, how may I best assist you today?
assistant
Owing to an emergency I need to change my existing reservation. Can you please help me out?
user
Sure, may I know your good name please?
assistant
My name is Susan Hernandez.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, no reservation found with your name to change.
assistant
OK, no problem. Thanks for your information.
user
Thanks for opting us, have a nice day.
assistant