Hello.
user
Hello. How can I help you?
assistant
We planed a tour to New York but seeing weather condition, I want to change my existing reservation.
user
Sure, may I know your good name please?
assistant
I am Patrick Roberts.
user
Wait a moment please. Sorry, there is no reservation found under your name.
assistant
That's ok. Thank you for your great service.
user
Thank you for reaching us.
assistant