Hello.
user
Hello, how may I help you?
assistant
I need to cancel my recent reservation, can you please help me?
user
Sure, we are glad to serve you.
assistant
Ok.
user
Before proceeding to cancel your flight reservation. May I know your name please?
assistant
Myself Karen Jones.
user
Sorry Karen Jones, based on your name we haven't found any previous flight reservation in airline database.
assistant
That's ok, thank you for the information.
user
Thanks for approaching us.
assistant