Hello.
user
Hello, how can I help you?
assistant
Myself Eric Thompson. I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.
user
Sure, we are here to help you.
assistant
Thank you.
user
Wait for some time.
assistant
Sure, take your time to check.
user
Thanks for waiting there is no reservations found on your name.
assistant
Oh! It may not be booked properly due to server issue. Anyway, thank you for your time.
user
Thanks for choosing us.
assistant
Most welcome.
user