Hello.
user
Hello. How can I assist you today?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please help me out?
user
Sure, I am gleeful to help you with that. May I know your name please?
assistant
My name is Patricia Gonzalez.
user
Please wait for a moment.
assistant
Sure.
user
Thank you for waiting. There is no active reservation found on your name in our reservation list to cancel it.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us.
assistant