Hi.
user
Hello, how can I assist you today?
assistant
 I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow.
user
Sure, I will help you with that. Let me know your name to check your reservation?
assistant
Jason Anderson is my name.
user
Ok, please wait a moment.
assistant
Ok.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant