Hello.
user
Hello, how may I aid you today?
assistant
Actually my Snooker's competition is postponed, so that I want to cancel my recent reservation. Can you help me?
user
Sure, may I know your name please?
assistant
Ok, I am Anna Young.
user
Please wait for a moment.
assistant
Sure, take your own time.
user
Sorry Anna Young, there is no reservation found as per your name in our database.
assistant
Ok, not an issue. Thank you for your valuable information.
user
Thank you for reaching us with a query.
assistant