Hi.
user
Hello. How can I assist you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, may I know your name to cancel your ticket?
assistant
Myself Barbara Perez.
user
Please hold on for a while. Let me check your ticket status in our website.
assistant
Ok.
user
Sorry, no reservation is available by your name.
assistant
No problem, thanks for checking.
user
Thank you for choosing us.
assistant