Hello.
user
Hello, how may I help you today?
assistant
I am Lisa Carter. Due to the whether condition in my city, I want to cancel my resent reservation.
user
Ok, can you hold on a moment I will get back to you.
assistant
Sure.
user
Thanks for holding on, we have not found any reservation on your given name.
assistant
That's ok thank you for your information.
user
Thanks for contacting us.
assistant