Hello.
user
Hello. How can I help you today?
assistant
I would like to cancel my flight reservation as my trip got postponed, can you please help me?
user
Sure, I am here to help you with that. May I know your name please?
assistant
Catherine Adams.
user
Please wait for a while.
assistant
Ok.
user
Thank you for waiting. There is no active reservation found on your name in our database to cancel.
assistant
Not an issue, thank you for the information.
user
Thank you for reaching us, have a great day.
assistant