Hello.
user
Hello, how may I assist you?
assistant
Can you help me to change my existing reservation?
user
Sure, may I know your good name please?
assistant
I am Ruth Parker.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our database to change.
assistant
No issues, thank you for the checking.
user
Thank you for reaching us.
assistant