Hello.
user
Hello, welcome to our agency. How may I help you?
assistant
Due to heavy rainfall, I am unable to reach the airport on time. Could you please help me in changing my existing reservation?
user
Sure, I will help you with that. May I know your name please?
assistant
My name is Brenda Anderson.
user
Brenda, no reservation has been found on your name in our records.
assistant
Ok, no issue. Thank you for your information.
user
Thank you for choosing us.
assistant