Hi.
user
Hello. How may I assist you?
assistant
I need to cancel my ticket due to my health issue, can you help me with that?
user
Sure, I am here to help you out. May I know your name please?
assistant
I am Margaret Thompson.
user
Wait a moment please.
assistant
Sure.
user
Margaret Thompson, we haven't found any reservation under your name in our database.
assistant
Ok, please cancel it.
user
There is no reservation to cancel.
assistant
Thank you for your help.
user
Thank you for reaching us.
assistant