Hello.
user
Hello. How can I assist you?
assistant
I want to cancel my reservation, due to some health issue I am unable to travel those dates, can you please cancel my reservation?
user
Sure, I can help you. Please let me know your name in the previous ticket to check.
assistant
Thanks, my name is Michelle Baker.
user
Ok, sorry to inform you that, there is no reservation found under your name to cancel.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for reaching us.
assistant