Hi.
user
Hello. How may best guide you at this moment?
assistant
I would like to cancel my recent reservation due to sudden demise of my grand mother. Can you help me with that?
user
Sorry, I will help you.
assistant
Thank you.
user
Can you help me with your name to proceed further?
assistant
I am Patricia Wilson.
user
We found your reservation.
assistant
Ok.
user
Shall I proceed to cancel it?
assistant
Please cancel it.
user
Your ticket has been cancelled.
assistant
Thanks for your help.
user
Thank you for opting us.
assistant