Hello.
user
Hello, do you need any help from us?
assistant
Due to sudden change in my trip to another location, I would like to change my reservation. Can you please help me out?
user
Sure, could I have your name please?
assistant
Sure, my name is Amy Roberts.
user
Ok, please allow me a moment.
assistant
Ok, take your time.
user
Sorry, there is no reservation with your name in our portal to make changes.
assistant
That's ok, no issue. Anyway thank you for your information.
user
You are welcome, have a great day.
assistant