Hi.
user
Hello. How can I aid you?
assistant
Please help me to cancel my recent reservation as my plan to meet my old friend got postpone.
user
Sure,   I can help you.
assistant
Thank you.
user
May I know your name?
assistant
I am Donald Martinez.
user
Give me a minute.
assistant
Sure.
user
Thanks for your time, We didn't found any reservation by this name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for picking us.
assistant