Hello.
user
Hello, how may I help you today?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please change my reservation?
user
Sure, we are here to help you.
assistant
Thank you.
user
Let me know that, on which name reservation has been done?
assistant
Sure, I am Shirley Carter.
user
Please wait a minute, let me check the reservation status and get back to you.
assistant
Sure.
user
We could not found your reservation in your database.
assistant
Ok. Thank you for your service.
user
Thank you for choosing us.
assistant