Hi,.
user
Hi. Hello, how can I help you?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that.
user
Sure, I am here to help you.
assistant
Thank you.
user
Can I know your name please?
assistant
I am Kevin Scott.
user
Ok, please stand by.
assistant
Sure.
user
Thank you for waiting, sorry to inform no reservation found on your name.
assistant
Ok, no issues.
user
Thank you for reaching us, have  a nice day.
assistant
Thanks for the information.
user