Hi, Jack Williams here.
user
Hello. How can I assist you?
assistant
I want to cancel my reservation as I have to prepare for my exam, can you please help me to cancel my reservation?
user
Sure, I will help you with this.
assistant
Thank you.
user
Jack Williams, there is no active reservation found under your name in our database.
assistant
Not an issue and thank you for checking.
user
Thank you for approaching us.
assistant