Hello.
user
Hello, how can I guide you today?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me with this?
user
Sure, we are blissful to aid you.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, I am Thomas Evans.
user
Ok, please wait for a couple of minutes.
assistant
Sure.
user
Thanks for your time, we are sorry to inform you that no reservation was found on your specified name.
assistant
Ok, Thank you for your service.
user
Thank you for visiting us.
assistant