Hi.
user
Hello. How can I assist you today?
assistant
I want to cancel my reservation which is done recently due to some problems, can you please help me out?
user
May I know your name?
assistant
Sure, my name is Matthew Clark.
user
Ok, please wait for a while.
assistant
Sure, I will wait.
user
Sorry, no active reservation found on your name to cancel.
assistant
Ok, no problem. Anyways, thank you for your service.
user
Thank you for reaching us.
assistant