Hi.
user
Hello, how can I assist you today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I am here to help you. May I know your name to check the previous reservation?
assistant
Myself Raymond Young.
user
Please, wait for a while.
assistant
Sure.
user
Thank you for being patience, there is no reservation found on your name.
assistant
No problem, thanks for checking.
user
Thank you for contacting us.
assistant