Hello.
user
Hello, how can I help you today?
assistant
I am Janet Edwards. I would like to change my existing reservation, due to heavy rainfall my basketball tournament has been postponed. Could you please help me in changing?
user
Sure, please wait for a while.
assistant
Ok.
user
Sorry, there was no reservation found with your given name.
assistant
Ok, no problem at all. Thank you for your valuable information.
user
Thank you.
assistant