Hi.
user
Hello, how can I help you today?
assistant
Eric Hernandez here. I want to change my existing reservation. Can you help me in that?
user
Sure, I will help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Ok.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for approaching us.
assistant