Hello.
user
Hello, how may I assist you today?
assistant
I need to change my recent reservation, can you help me?
user
Sure, may I know your name?
assistant
Myself Benjamin Jones.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
That's ok, thank you for the information.
user
Thank you for reaching us.
assistant