Hello.
user
Hello, how may I aid you today?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me to change it?
user
Sure, may I know your good name please?
assistant
Sure, my name is Karen White.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, no reservation found with your name to change.
assistant
Ok, not an issue. Thanks for your help.
user
Thanks for opting us.
assistant