Hi.
user
Hello, how may I help you?
assistant
Can you please help me in changing my existing reservation?
user
Sure, let me know your name please.
assistant
I am Kathleen Thompson.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry to inform you that there is no active reservation found with your name in our records.
assistant
No issues, thank you for your information.
user
Most welcome.
assistant