Hello.
user
Hello, how may I help you?
assistant
I have to modify my previous flight ticket booking due to postponement of trip, can you please help me with that one?
user
Sure, I am happy to help you. Could you please help me with your name?
assistant
Thank you so much and my name is Janet King.
user
Thank you. Let me check your reservation status in our database.
assistant
Sure, take your time.
user
Sorry, there is no reservation by your name in our database.
assistant
Not a problem with that one, thank you for checking my reservation status.
user
You are welcome and have a nice day.
assistant