Hello.
user
Hello. How can I aid you today?
assistant
Due to an emergency, I want to cancel my reservation. Can you help me?
user
Sure, I am here to help you. May I know on whose name the ticket has been reserved formerly?
assistant
I am Patricia Johnson.
user
I found a reservation on your name, shall I proceed to cancel?
assistant
Go ahead.
user
Your ticket has been cancelled.
assistant
Thank you so much.
user
Welcome, thank you for choosing us. Have a great day.
assistant