Hello,.
user
Hello, How can I help you the day?
assistant
Due to tornadoes, my cricket tournament has been postponed. I would have to change my existing reservation. Can you help me with this?
user
Sure, I am glad to help you. Can you please mention your name to proceed further?
assistant
I am Anna Edwards.
user
Ok, please hold on for a minute.
assistant
Sure.
user
Thanks for your patience. We noticed that, we did not find any reservation with the name of Anna Edwards.
assistant
Ok, no problem. Thanks for the information.
user
Thank you for approaching us with an enquiry.
assistant