Hello.
user
Hello.
assistant
I am Kevin Martinez.
user
How can I assist you today?
assistant
Due to sudden change in my conference date I need to cancel my recent reservation. Can you help me cancelling my reservation?
user
Sure, I am glad to help you in cancelling your reservation.
assistant
Thank you.
user
Please allow me a moment to check your previous reservation status.
assistant
Sure.
user
Sorry Kevin, there is no reservation found under your name in our records to cancel it.
assistant
No problem. Thank you for the information.
user
Thank you for reaching us.
assistant