Hello.
user
Hello. How may I help you?
assistant
I have to change my existing reservation, due to sudden change in the health condition.
user
Sure, can you please provide me your name?
assistant
My name is Michael Roberts.
user
Thank you. Please wait for a while, let me check your reservation status in our database.
assistant
Sure, take your time.
user
Sorry, I have not found any reservation under your name in our database.
assistant
No issue, thank you for the information and your time.
user
You are welcome and thank you for choosing us.
assistant