Hello.
user
Hello.
assistant
Myself Helen Phillips.
user
How may I guide you?
assistant
Please can you guide me how to alter my previous reservation because suddenly I changed my trip destination.
user
Yes, I can guide you. Please wait for a while, I will check the status of your previous reservation.
assistant
Sure, take your time.
user
Sorry, I didn't find any reservation with your name in our records.
assistant
It's ok, not a problem.
user
Thank you for approaching us.
assistant
You are welcome.
user