Hello.
user
Hello, how may I assist you?
assistant
I want to cancel my recent reservation, as my grand father's health is in bad condition. Can you please help me out with it?
user
Sure, we are here to help you.
assistant
Thank you for the quick response.
user
May I know your good name please?
assistant
My name is Sharon Wilson.
user
Please stand by.
assistant
Ok, sure. I will wait for your response.
user
Thanks for your time, there is no active reservation found in your name.
assistant
Ok, not a problem. Anyways, thank you for the information.
user
Thank you for choosing us.
assistant