Hi.
user
Hello. How may I help you?
assistant
I want to change my existing reservation as my plan got extended. Can you help me?
user
Sure, May I know your good name to check the reservation status?
assistant
Ok. I am Jennifer Lopez.
user
Please give me a moment.
assistant
Ok.
user
Thanks for your patience. There was no reservation found on your name.
assistant
It's Ok, thanks for your response.
user
Thank you for contacting us.
assistant