Hello.
user
Hello, how may I address you?
assistant
Due to sudden health issue, I would like to cancel my reservation. Can you please help me out with that?
user
Sure, will you please let me know your name?
assistant
Thank you for considering my request. My name is Steven Lee.
user
Ok, please allow me few minutes to check the current status and revert you.
assistant
Sure, take your time.
user
Thanks for waiting, there is no reservation found active under your name in our data base.
assistant
Oh! I think it might be cancelled by my brother. Anyway, thank you.
user
Thank you for picking us.
assistant