Hi.
user
Hello, how may I serve you today?
assistant
Could you please cancel my recent reservation due to cancel of my trip?
user
Sure, can I know your good name please?
assistant
My name is Katherine Williams.
user
Please wait a minute.
assistant
Sure, take your time.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Not a problem, thank you for checking.
user
Thank you for availing us.
assistant