Hi.
user
Hello.
assistant
I am Joshua Parker.
user
How may I guide you?
assistant
Can you help me in cancelling my recent  reservation, as my exam is postponed?
user
Parker, I am going to help you for this. Let me check your reservation status in our database.
assistant
Sure.
user
Parker sorry to inform that, no reservation is found on your name in our database.
assistant
That's ok, thank you.
user
Thank you Parker for utilizing our agency.
assistant