Hello.
user
Hello. How may I guide you today?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please help me out?
user
Sure, I will help you with that. Please provide your name to check your previous reservation.
assistant
Thank you.. My name is Kathleen Johnson.
user
Please be on hold.
assistant
Sure.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
That's fine, thank you for your service.
user
Thank you for approaching us.
assistant