Hi.
user
Hello, how may I assist you?
assistant
I am Mary Johnson. Can you help me to change my reservation?
user
Sure, please wait a moment I will check your details and proceed further.
assistant
Sure, please check my details.
user
Sorry to say, there is no reservation found on your name.
assistant
That is fine. Thank you for your help.
user
Thank you for contacting us, have a nice day.
assistant