Hello,.
user
Hello, how can I help you for the day?
assistant
I would like to cancel my reservation, As I need to stay back on my own hometown due to heavy rains.
user
Sure, I am here to help you.
assistant
Can you help me in that? Thank you.
user
May I know your good name.
assistant
Donna Nelson, is my name.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, we found no reservation on your name. Thank you for reaching us.
assistant
Ok, thanks for informing me.
user