Hello.
user
Hello, How exactly I can serve you the best today?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I can cancel your reservation right now. Before that I need to know your good name please?
assistant
My name is Larry Lewis.
user
Ok, wait for some time I will check the reservation on your name and get back to you.
assistant
Sure, take your time.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
That's ok, thank you for your information.
user
Thanks for approaching us.
assistant