Hello.
user
Hello, how can I aid you for the day?
assistant
I have planned to cancel my reservation due to sudden change in my trip, can you assist me?
user
Sure, we are glad to help you. May I know your good name please?
assistant
Stephen Brown.
user
Ok, please wait for a minute.
assistant
Sure.
user
Sorry to say that, no reservation was found on your name to cancel.
assistant
No problem, thank you for searching.
user
Thank you for choosing us.
assistant