Hello.
user
Hello. How may I help you?
assistant
I need to cancel the previous ticket because the planned trip got cancelled due to some financial issues. Can you please help me to cancel the ticket?
user
Ok, may I know your name to check your reservation status?
assistant
Thank you, my name is Janet Wilson.
user
Sorry to say, there is no reservation found under your name to cancel it.
assistant
It's ok, not a problem with that. Thank you for checking the ticket status.
user
Welcome Janet Wilson.
assistant