Hello.
user
Hello. Can you please tell me how may I assist you?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.
user
Sure, I will definitely help you to cancel your previous reservation.
assistant
Thank you for accepting my request.
user
May I know your full name please?
assistant
Sure, please check the reservation with my name Kenneth Williams.
user
Ok, please give me a minute.
assistant
Sure, I will wait for your response.
user
Sorry to intimate you that, there is no active reservation found with your name in our database to cancel.
assistant
I will check my mail once again for confirmation of my ticket reservation. Anyway, thank you for your valuable time.
user
My pleasure. Thank you for contacting us.
assistant
Most welcome.
user