Hello.
user
Hello, how can I help you?
assistant
Carolyn Phillips here.
user
Ok.
assistant
Due to an emergency, I want to cancel my previous reservation. Can you please help me for that?
user
Sure, please be on hold.
assistant
Ok, I will wait.
user
There is no reservation found under your name in our records.
assistant
Anyway, thank you for the information.
user
Thank you for choosing us.
assistant