Hello, I am Debra Edwards.
user
Hello, how could I be your helping hand today?
assistant
I want  to cancel my recent reservation as I need to stay back in own city due to hails on roads and heavy snow. Could you please help me in cancelling the previous reservation?
user
Sure, I am here to help you. Please wait for a while, let me check with your recent reservation.
assistant
Sure.
user
Thank you for your time, there is no reservation found on your name for the cancellation.
assistant
That's ok, thank you for your valuable information.
user
Thank you for approaching us.
assistant