Hello.
user
Hello. How may I serve you today?
assistant
Owing to an emergency, I want to cancel my recent reservation.
user
Sure, I am here to help you with this. May I know your name please?
assistant
My name is Anna Martinez.
user
Ok, wait for a mean while please.
assistant
Sure.
user
There is a reservation found on your name, shall I cancel it?
assistant
You can cancel it.
user
Ok, your reservation has been cancelled successfully.
assistant
Thank you.
user
You are welcome.
assistant