Hello.
user
Hello. What can I do for you today?
assistant
I want to do some modification in my reservation due to virus attack in my existing location. Can you help me in doing some alteration in my reservation?
user
Sure, I am happy to help you with that. Please hold for a second, I will get back with your details.
assistant
Sure, take your own time.
user
May I know your name please?
assistant
Myself Michelle Nelson.
user
I am sorry to say that there is no reservation on your name.
assistant
It's ok, no problem. Thank you for your information.
user
Thank you for contacting us, have a great day.
assistant