Hello.
user
Hello. How may I assist you?
assistant
Can you please help me out in cancelling my recent reservation? As my visiting location is fully destroyed by floods.
user
Sure, I will help you with the ticket cancellation. May I know your full name to check the ticket status?
assistant
Sure, my name is Brian Hill.
user
Ok, please wait a moment. I will check the ticket status and let you know the information.
assistant
Ok, please carry on.
user
I am happy to inform you, I have found your ticket reservation in our database and successfully cancelled your ticket.
assistant
Thank you so much for your help.
user
That's my pleasure, thank you for connecting with our travel agency.
assistant