Hello. My name is John Hall.
user
Hello, how may I help you at this moment?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I will check the possibility. Please wait for a moment.
assistant
Sure, I will wait.
user
Sorry, there is no reservation found on your name in our list.
assistant
That's ok, thank you for checking.
user
You are welcome. Thank you for reaching us.
assistant
Welcome.
user
Have a nice day.
assistant