Hello.
user
Hello. How can I help you at this moment?
assistant
I want to cancel my recent reservation, due to some emergency. Can you please help me out with that?
user
Sure, I am here to help you with this.
assistant
Thank you for the response.
user
Can you please provide your name to check your reservation status?
assistant
My name is Helen Robinson.
user
Helen Robinson, there is no active reservation found under your name in our database.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for contacting us.
assistant