Hello.
user
Hello, how can I help you today?
assistant
I want to change my reservation as my plan to visit Washington is postponed. Can you help me with that?
user
Sure, I will help you. May I know your name to proceed further?
assistant
My name is Sandra Phillips.
user
Please wait for a while, I will check in the reservation list and get back to you.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, thank you for the information.
user
Thank you for availing us.
assistant