Hello,.
user
Hello, how may I assist you?
assistant
I am Rachel Roberts. Due to sudden change in my trip to another location, I would like to change my reservation. Can you please help me out?
user
Sure, we are here to help you. Please wait a moment, I will check the reservation states.
assistant
Ok, take your time.
user
There is no reservation based on your name.
assistant
That's fine, thanks for the information.
user
Thank you so much for choosing us.
assistant