Hi. I am Katherine Scott.
user
Hello. How may I serve you?
assistant
Due to emergency I need to cancel my recent reservation, can you please help me with that?
user
Yes, please I will help you with the cancellation of flight ticket booking. Wait for a moment please.
assistant
Sure.
user
I have searched online but I could not find your flight reservation to cancel it.
assistant
Ok, no problem. Thanks for your information.
user
Thank you.
assistant