Hi.
user
Hello, how may I help you?
assistant
 I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
user
Sure, we are glad to help you. Please help me with your good name.
assistant
I am Steven Collins.
user
Sorry, we did not find any active reservation on your name in our records.
assistant
That's ok, thank you.
user
Thank you for contacting us.
assistant