Hi.
user
Hello. How may I assist you?
assistant
Can you please help me in changing my existing reservation?
user
Yes, I will help you with that. Can you please let me know your full name?
assistant
Jason Wright here.
user
Ok, can I put the conversation on hold for a while?
assistant
Sure.
user
Sorry to inform you that, there is no active reservation found with your name in our portal.
assistant
No issues, thank you.
user
You are welcome. Thank you for opting us.
assistant