Hello.
user
Hello, how can I provide assistance for you?
assistant
I am Catherine Parker. I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.
user
Ok.
assistant
Can you please help me?
user
Sure, I am here to help you. Please wait for a while, I will check your reservation.
assistant
Sure.
user
Thank you for your time, there is no reservation found on your name.
assistant
No problem. Thank you.
user
Thank you for conatacting us.
assistant