Hi. This is Ruth Nelson.
user
Hello, how can I be your helping hand today?
assistant
I have done reservation earlier to attend my son convocation ceremony. Unfortunately convocation date changed so, I want to change my existing reservation. Can you help me?
user
Sure. Please wait, I will check the reservation with your name to change it.
assistant
OK.
user
Thank you for waiting, There is no reservation found with your specified name.
assistant
Ok, not a problem. Thanks for your time.
user
Thank you for choosing our agency.
assistant