Hi. I am Ruth Nelson.
user
Hello, how may I oblige you today?
assistant
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
Sure, please wait for a while.
assistant
Sure. Ok, no problem.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching us.
assistant