Hello, I am Edward Walker.
user
Hello, how can I help you.
assistant
Due to heavy rainfall, I need to cancel my reservation. Can you please check my recent reservation to cancel?
user
Sure, Wait for a while I will check and let you know.
assistant
Ok.
user
Sorry, We did not found any reservation on your name.
assistant
Thank you for your information.
user
Thank you for approaching us.
assistant