Hello.
user
Hello. How may I assist you today?
assistant
Due to heavy rains I want to change my reservation, can you please help me out? My name is Michelle Jones.
user
Sure Jones. To change reservation provide your new airport codes and travelling dates?
assistant
My new airport codes are MSP and DTW. My travel dates are 03/05 and 03/07.
user
Ok, wait for a moment.
assistant
Ok.
user
Sorry, no flights as per your details.
assistant
No problem.
user
Thank you for choosing us.
assistant
Thank you for checking.
user