Hello.
user
Hello.
assistant
My name is John Roberts.
user
John, how can I aid you today?
assistant
I would like to cancel my reservation, could you help me out?
user
Sure, I am here to help you. Hold on for a moment. Let me check.
assistant
Sure, take your time.
user
Sorry John, there are no flights reserved on your given name formerly.
assistant
That's ok. Thank you for your help.
user
Welcome, thank you for choosing us. Have a great day.
assistant