Hello.
user
Hello. How may I assist you?
assistant
Can you please help me to cancel my reservation?
user
Sure, I am here to help you out with that.
assistant
Thank you.
user
Can you please share your name to check your reservation status?
assistant
My name is Matthew Hall.
user
Ok, please give me a moment.
assistant
Sure.
user
We found an active reservation on your name, shall I proceed to cancel?
assistant
Please, proceed.
user
Your reservation has been successfully cancelled.
assistant
Thank you.
user
Welcome, have a  great day.
assistant