Hello.
user
Hello. How may I assist you?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I am here t help you out. May I know your name please?
assistant
I am Emily Nelson.
user
Wait a moment please.
assistant
Sure.
user
Emily Nelson, we haven't found any reservation under your name in our database.
assistant
That's ok, thank you for your information.
user
Thank you for choosing us.
assistant