Hi.
user
Hello. How can I aid you?
assistant
Can you please help me to change my reservation as my Conference meeting got postponed to other dates?
user
Sure, may I know your name to check for the status is active or not?
assistant
Sure, my name is John Jones.
user
Please be on hold, I will get back to you in a minute.
assistant
Sure.
user
Thank you for waiting. Here, there is no active reservation have been found under your name in our database to amend it.
assistant
That's Ok, thank you for informing me.
user
Thank you for reaching us with a query.
assistant