Hi, Jonathan Carter here.
user
Hello, Jonathan. How can I assist you today?
assistant
Due to heavy snowfall in our region, so I would like to cancel my reservation. Can you help me?
user
Sure, I can help you with that.
assistant
Ok.
user
Please allow me a moment while I check for the previous reservation.
assistant
Ok.
user
I appreciate your patience. Jonathan, there is no reservation found under your name.
assistant
It's ok, no problem. Thank you for helping me.
user
You are welcome. Thank you for contacting us.
assistant