Hello.
user
Hello, how may I help you?
assistant
I am Emily Young.
user
Nice to meet you Emily.
assistant
I would like to cancel my reservation as I am leaving for family trip, can you please help me out?
user
Sure, please wait for a while.
assistant
Sure.
user
Sorry Emily, there is no active reservation found with your name in our records.
assistant
Ok no problem, thank you for your services.
user
Most welcome.
assistant