Hello.
user
Hello, do you need any help from us?
assistant
I am planning to change an existing reservation, due to health issue. Can you please change my reservation?
user
Sure, I am glad to help you. Could I have your name please?
assistant
Thank you, I am Janet Barker.
user
Ok, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to make changes.
assistant
That's fine, thank you for your service.
user
You are welcome, have a great day.
assistant