Hi.
user
Hello, how can I help you?
assistant
Due to heavy rains my shuttle match is postponed. please help me to cancel my recent reservation.
user
Sure, May I know your name?
assistant
Yes, I am Janet.
user
Ok, Please wait for a moment.
assistant
Sure.
user
Thank you for your patience, There is a reservation on your name. Shall I proceed for cancellation?
assistant
Yes, you can.
user
Sure, your ticket has been cancelled.
assistant
Thank you for your help.
user
Thank you for reaching us.
assistant