Hello.
user
Hello, how may I provide assistance to you?
assistant
I am Kenneth Adams. I want to change my existing reservation due to postpone of my exams, can you help me with this?
user
Sure, let me check the current status and revert you.
assistant
Ok.
user
Thanks for waiting. We could not find any reservation by the name you provided above.
assistant
No problem, thank you for the information.
user
Thank you for opting us.
assistant