Hello.
user
Hello, how may I help you today?
assistant
I am Donald Wilson. I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Sure, I am here to help you.
assistant
Thank you.
user
Sorry Wilson, there is no reservation found under your name to cancel your reservation.
assistant
That's fine. Thank you for your service.
user
You are welcome.
assistant