Hello.
user
Hello, how may I serve you at this moment?
assistant
I need to cancel my reservation due to sudden health issues, can you please help me out with that?
user
Sure, we are here to help you.
assistant
Thank you for accepting my request.
user
May I know your name please?
assistant
Sure, my name is Jonathan White.
user
Ok, please be on hold for some time.
assistant
Sure, take your time.
user
Sorry we did not find any reservation against your name.
assistant
Oh! I think the ticket was not booked due to server issues.
user
Thank you for choosing us.
assistant
Anyway, thank you for the information.
user