Hi.
user
Hello, how can I aid you?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
Sure, I can help you with that. May I know your good name please?
assistant
Joseph Harris is my name.
user
Please wait for a while.
assistant
Ok.
user
Joseph Harris, there is no active reservation found under your name to do changes in that.
assistant
That's ok, thank you.
user
Thank you for choosing us.
assistant