Hello.
user
Hello. How can I help you?
assistant
Owing to an emergency I need to change my reservation, can you please help me out?
user
Can I know your name?
assistant
Sure, I am Michael Miller.
user
Sorry, no reservation found by your name.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Thank you.
assistant