Hi.
user
Hello. How can I aid you?
assistant
I want to cancel my recent reservation as my holiday trip got cancelled due to bad weather. Can you help me with that?
user
Sure, I can help you. May I know your name?
assistant
My name is Paul Brown.
user
Give me a minute.
assistant
Ok.
user
Thanks for your time. We didn't found any reservation by this name.
assistant
No problem, thank you for your information.
user
Thank you for choosing us.
assistant