Hello.
user
Hello, how can I amend you?
assistant
My exam got postponed so, can you please change my existing reservation?
user
Sure, I am here to assist you. May I know your name to check the reservation list?
assistant
I have my flight ticket with name Brenda Thompson.
user
Please wait for a moment.
assistant
Ok.
user
Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.
assistant
Ok, fine. Not an issue, thank you for checking.
user
Thanks for your approach.
assistant