Hi.
user
Hello, how may I be at your service today?
assistant
Due to some entrepreneurship meeting, I am going to change my existing reservation.
user
May I know your name please to check the status of your reservation?
assistant
Sarah Lopez here.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
No problem, thanks for the information.
user
Thank you for reaching us.
assistant