Hello.
user
Hello, how may I help you today?
assistant
Can you help me to change my recent reservation due to an emergency?
user
Sure, I will help you with that.
assistant
Thank you.
user
Let me know your name to check your reservation?
assistant
Edward Hall here.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
Not an issue. Thank you.
user
Thank you for choosing us.
assistant