Hi.
user
Hello. How can I aid you?
assistant
Could you please help me to change an existing reservation due to heavy floods in my city?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name?
assistant
I made a reservation earlier with the name Kathleen Young.
user
Please wait.
assistant
Sure.
user
Thanks for waiting. There is no reservation on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you.
assistant