Hello.
user
Hello, how may I assist you?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, may I know your good name?
assistant
My name is Helen Gonzalez.
user
Please wait.
assistant
Sure.
user
Sorry, there is no reservation found on your given name.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant