Hello.
user
Hello.
assistant
Carolyn Adams here.
user
How can I help you?
assistant
Due to sudden change in my trip to another location, I would like to cancel my reservation. Can you please help me out?
user
Sure, just give a second please.
assistant
Sure, take your time.
user
I am sorry no reservation found on your name.
assistant
Oh, I think my cousin had cancelled my reservation. Anyway, thank you for the information.
user
Thank you for choosing us.
assistant