Hello.
user
Hello. How can I aid you?
assistant
I want to cancel my reservation as my plan to visit my home is cancelled. Can you help me with that?
user
Sure, may I know the name to check for the status?
assistant
My name is Laura Lopez.
user
Please be on hold, I will get back to you in a minute.
assistant
Sure.
user
Thank you for waiting. Here, there is no active reservation have been found under your name in our database to cancel it.
assistant
Ok, thank you for the information.
user
Thank you for reaching us.
assistant