Hi.
user
Hello.
assistant
Due to heavy rains cricket match got postponed, so I need to change my reservation. Can you please help me?
user
Sure, I will help you with that. Can I know your name please?
assistant
I am Stephen Gonzalez.
user
Thank you for providing the required information. Please hold on for a while.
assistant
Sure.
user
I am really sorry to intimate you that, there is no reservation with the name Stephen Gonzalez in the confirmation list to change the details.
assistant
Not a big deal, anyhow thank you very much for your service.
user
You are most welcome. Thank you for communicating with our agency.
assistant