Hello.
user
Hello. How may I help you?
assistant
I want to cancel my recent reservation, due to ill health. Can you please help me?
user
Sure, may I know your name?
assistant
My name is Barbara Wilson.
user
Please wait, let me check your reservation status.
assistant
Sure, I will wait for your response.
user
Sorry, I did not find any reservation under your name in our database.
assistant
No problem, thank you for checking.
user
You are welcome and have a nice day.
assistant