Hello.
user
Hello, how can I aid you?
assistant
Helen Lewis here. I need to change my existing reservation as my plan to go for an historical tour got postponed. Can you please check if my reservation is active or not? If it is active, please change it.
user
Sure, give me a minute.
assistant
Ok, take your own time.
user
Sorry, there is no reservation found under your name.
assistant
Ok, not a problem. Anyways, thank you.
user
Thank you for opting us.
assistant