Hi.
user
Hello. How can I aid you?
assistant
Owing to an emergency, I want to change my existing reservation.
user
Sure, may I know the name to check for the status?
assistant
Sure, Elizabeth Young here.
user
Please be on hold, I will get back to you in a minute.
assistant
Sure.
user
Thank you for waiting. Here, there is no active reservation has been found under your name in our database to amend it.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us.
assistant