Hello.
user
Hello, how can I assist you?
assistant
I am William Thompson. I need to cancel my recent reservation, as my NBA play off has been cancelled. Please help me in cancelling?
user
Sure, please wait a moment. We found a reservation on your name. shall I proceed to cancellation?
assistant
Ok, cancel my reservation.
user
Your reservation has been cancelled successfully.
assistant
Thank you.
user
Thank you.
assistant