Hello.
user
Hello, how may I help you?
assistant
I want to cancel my reservation, can you please help me with that?
user
Sure, I will help you.
assistant
Thank you.
user
Ok, please wait for a while.
assistant
Ok.
user
Can I know your name please?
assistant
Stephen Campbell here.
user
Sorry Stephen, there is no active reservation found with your name in our records.
assistant
No problem, thank you for the information.
user
Most welcome.
assistant