Hello.
user
Hello, how can I assist you today?
assistant
I want to postpone my trip due to an emergency. Can you aid me in postponing my existing reservation?
user
Sure, I will help you with that.
assistant
Thank you.
user
Let me know your name to check your reservation?
assistant
I am Barbara Martin.
user
OK, please wait a moment.
assistant
Take your time.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
No issues. Thank you for checking.
user
Thank you for choosing us.
assistant