Hello.
user
Hello. How can I assist you?
assistant
I am looking for a flight agency to help me out by cancelling my previous flight ticket, can you help me in that one?
user
Sure, can I know your name please?
assistant
Thank you and my name is Nancy Martinez.
user
Ok, wait a moment please.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no problem with that one. Thank you for your search and providing the information.
user
Thank you for approaching us.
assistant
Welcome.
user