Hello.
user
Hello, how may I assist you?
assistant
Due to my ill health, I would like to change my existing reservation.Could you please help me out?
user
Sure, may I know your good name please?
assistant
My name is Jacob Wright.
user
Sorry, there is no previous reservation found on your name to change.
assistant
Ok, thank you for your help.
user
Thank you for approaching us.
assistant