Hello.
user
Hello, how may I help you today?
assistant
Due to some personal issues, I would like to change my existing reservation. Can you help me?
user
Sure, I will help you with this. May I know your name please?
assistant
My name is Dorothy Hill.
user
Ok, please wait for a moment.
assistant
Ok, take your time.
user
Sorry Hill, there is no reservation found as per your name to change your reservation.
assistant
Its ok, thank you for the information.
user
You are welcome.
assistant