Hello.
user
Hello, how may I aid you?
assistant
Due to my ill health, I would like to cancel my recent reservation. Please help me out.
user
Sure, may I know your name?
assistant
My name is Gary Hill.
user
Please give me a moment to check your ticket status.
assistant
Sure, take your time.
user
Sorry Gary Hill, no reservation is available by your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for choosing us.
assistant