Hello.
user
Hello.
assistant
Brian Taylor here.
user
How can I aid you?
assistant
Owing to an emergency, I have request you to cancel my reservation. Can you please help me out?
user
Ok, can you please tell me your name?
assistant
Sure, my name is Brian Taylor.
user
Your reservation has been cancelled and your refund amount will be sent to your back account in 2 to 3 working days.
assistant
I will appreciate your service, thank you for help.
user
Thank you for reaching our agency.
assistant
Welcome.
user