Hello.
user
Hello, how may I aid you today?
assistant
I am James Scott. Owing to an emergency, I want to cancel my reservation. So please help me in the cancellation.
user
Sure. Please wait a moment.
assistant
Sure.
user
Thanks for waiting. Sorry, there is no reservation found on your given name.
assistant
Not an issue. Thank you.
user
Thank you for visiting us.
assistant