Hello.
user
Hello. How may I guide you today?
assistant
Owing to an emergency I had to request for this change reservation.
user
Sure, I will help you with that. Can I know your name to check your previous reservation?
assistant
My name is Patrick Baker.
user
Please be on hold.
assistant
Sure.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
Thank you.
user
Thank you for reaching us, hope you have a great day.
assistant