Hi.
user
Hello.
assistant
I'm Edward Garcia.
user
Edward, how can I help you now?
assistant
Due to earthquakes at my visiting location, I need your help in cancelling my ticket. Please help me with that.
user
Sure, I will help you with that. I have checked and seen that there is no reservation found under your name.
assistant
That's ok, may be something went wrong while I was doing reservation. Thank you anyways.
user
Thank you, have a good day.
assistant