Hello.
user
Hello, how can I be your guide for today?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
I am here to help you with that. Can you please provide your name to check our booking list?
assistant
Paul Phillips here.
user
Please be on hold to check the reservation status with your name.
assistant
Sure.
user
I apologise to say this Paul Phillips, there is no active reservation with your name in our booking list to cancel your reservation.
assistant
No problem, Thanks for the information.
user
You are welcome, thank you for reaching us. Hope you have a nice day ahead Paul Phillips.
assistant