Hello. James Lopez here.
user
Hello Lopez, how may I help you today?
assistant
Due to sudden health issue, I want to change my reservation to another date. Can you please help me out?
user
Sure, I am here to help you with this condition.
assistant
Thank you.
user
Please wait for a moment.
assistant
Sure.
user
Sorry Lopez, there is no reservation found as per your name to change your reservation.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Yes it might be, anyways thank you for contacting us.
assistant