Hello.
user
Hello.
assistant
Mary Turner here.
user
How can I aid you today?
assistant
I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?
user
Sure, I am happy to help you with that.
assistant
Thanks.
user
Please wait a moment, I will check your previous reservation status.
assistant
Sure.
user
There is no previous reservation available in your name Mary Turner.
assistant
Oh! It's ok no problem. Thank you for your information.
user
You are welcome.
assistant