Hello.
user
Hello, how may I aid you?
assistant
Due to heavy rainfall, I would like to cancel my recent reservation. Please help me out.
user
Sure, may I know your name?
assistant
My name is Kevin Brown.
user
Please give me a moment to check your ticket status.
assistant
Sure, take your time.
user
Sorry Kevin Brown, no reservation is available by your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant