Hello.
user
Hello, how can I help you?
assistant
My name is Virginia Gonzalez and I want to cancel my reservation due to health issues. Can you please help?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait for a while, I will check the reservation and  get back to you.
assistant
Ok, take your time.
user
Thanks for your time, there is no active reservation found in your name to cancel.
assistant
Ok, thank you for the information.
user
Thank you for choosing us, we hope to serve you for the next time.
assistant