Hello.
user
Hello. How can I help you?
assistant
Owing to an emergency I had to request for this change reservation, Can you please help me in that?
user
Sure, I am here to help you. May I know your name to proceed?
assistant
My name is Richard Roberts.
user
please wait a moment.
assistant
Sure.
user
Thank you for waiting. Richard Roberts, regret to inform that there is no active reservation found under your name to amend.
assistant
Ok, that's not a problem. Thanks for your information.
user
Thank you for connecting with our agency.
assistant