Hi.
user
Hello. How can I assist you today?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, I am gleeful to help you with that. May I know your name please?
assistant
I am Mary Baker.
user
Please wait for a while, let me check your previous reservation status.
assistant
Sure.
user
Thank you for waiting.
assistant
Ok.
user
There is no active reservation found under your name in our reservation list to cancel.
assistant
No problem, thanks for the information.
user
Thank you for reaching us, have a great day.
assistant