Hello. I'm Robert Lee.
user
Hello, how can I hand help to you?
assistant
I had planned to go on a weekend trip, but it was postponed.Can you change my existing reservation?
user
Ok, just wait a moment to search for your booking.
assistant
Sure.
user
Thank you for waiting, as per the requested information there is no ticket booked. I think your ticket is no confirmed while you are booking.
assistant
That's really sad. Anyways, thank you for your help.
user
Our pleasure to help you, have a great day Lee.
assistant