Hi.
user
Hello.
assistant
Lisa Johnson here.
user
How may I oblige you today?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
user
Sure, I am here to help you. Please wait for some time.
assistant
Ok.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
That's ok, thank you for your help.
user
Thank you for reaching us, have a good day.
assistant