Hello.
user
Hello, how can I support you today?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, I will help you. May I know your name please?
assistant
Amanda Moore here.
user
Ok, please be on hold.
assistant
Sure.
user
Thanks for your time, no reservation was found based on your name.
assistant
No problem, Thank you.
user
Thanks for choosing us.
assistant