Hello,.
user
Hello. How can I aid you today?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Ok, I will help you with that.
assistant
Thank you.
user
Could you send me your name?
assistant
Myself, Nicole Gonzalez.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant