Hello, Susan Jackson here.
user
Hello Susan, how can I assist you today?
assistant
 I need to change my existing reservation as my sister blessed with a baby before the expected delivery date.
user
Ok sure, please hold for a moment.
assistant
Ok.
user
Sorry Susan, there is no ticket found on your name. Thank you for contacting us with your query.
assistant
Ok, thank you.
user
You are welcome.
assistant