Hello.
user
Hello, how may I guide you at this moment?
assistant
Can you please help me to change my existing reservation, due to my exams has been postponed?
user
May I know your good name?
assistant
Sure, my name is John Hernandez.
user
Please wait.
assistant
Sure.
user
There is no reservation found on your given name.
assistant
Ok, thank you.
user
Thank you for choosing us.
assistant