Hello.
user
Hello. How may I aid you?
assistant
I have made a reservation earlier to meet my friends but it got postponed as of now, can you help me with changing my reservation?
user
Sure, may I know your name please?
assistant
My name is James Campbell.
user
Please be on hold.
assistant
Ok.
user
Thank you for your time, we couldn't find any active reservation in your name.
assistant
No worries, thank you for your information.
user
Thank you for reaching us.
assistant