Hi.
user
Hello, how can I help you today?
assistant
I want to cancel my reservation due to some emergency work, can you please help me with that?
user
Sure, may I know your name please?
assistant
I am Eric Carter.
user
Ok, please wait for a moment.
assistant
Ok. Ok.
user
Sorry, there was no reservation found with your given name.
assistant
Ok, no issues. Thank you.
user
Thank you for opting us.
assistant