Hello.
user
Hello, how may I help you today?
assistant
I need to change my boarding point of my existing reservation as I need to go to other place first and I will start from there. Can you help me out with this?
user
Sure, I am here to help you. Can I know your name?
assistant
My name is Dorothy Hernandez.
user
Please, wait for a while.
assistant
Sure.
user
Sorry to say, we could not find any reservation on your name.
assistant
No problem, thanks for your information.
user
Thank you for opting us.
assistant