Hi.
user
Hello, how may I assist you?
assistant
As my tour got cancelled I want to cancel my reservation, can you help me with it?
user
Sure. May I know your name to proceed?
assistant
Yes, you can call me as Brenda Mitchell.
user
Let me check the status and revert you.
assistant
Ok.
user
There is no reservation found on your name.
assistant
That's ok, thank you for the information.
user
Thank you for opting us.
assistant