Hello.
user
Hello, how may I guide you?
assistant
Owing to an emergency, I would like to cancel my journey. Can you please cancel my reservation?
user
Sure, I am here to help you. May I know your name please to check your reservation status?
assistant
My name is Dorothy Anderson.
user
Dorothy, no reservation has been found on your name in our database.
assistant
Its ok, no issues. Thank you for the information.
user
Thank you for approaching us.
assistant