Hi.
user
Hello. How can I aid you?
assistant
Can you help me in cancelling my recent reservation, as my exam is postponed?
user
Sure, We are here to help you.
assistant
Ok.
user
May I know your name?
assistant
I am Kimberly Wright.
user
Give me a minute.
assistant
Sure.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant