Hello.
user
Hello. How may I help you?
assistant
I will be cancelling my reservation because of delay in basketball match, can you help me?
user
Sure, I will help you. May I know your name please?
assistant
My name is Catherine White.
user
Sorry, no reservation has been found on your name.
assistant
That's fine, no issues with it.Thank you for checking.
user
Thank you for choosing our service.
assistant
You are welcome.
user