Hi.
user
Hello, how can I help you?
assistant
Please help me to update my travelling dates in my existing reservation.
user
May I know your name to check with the status?
assistant
I am Deborah Smith.
user
Please wait a moment.
assistant
Sure.
user
Thank you for waiting. Deborah Smith, regret to inform that there is no active reservation found under your name to amend.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant