Hello.
user
Hello.
assistant
I am Kimberly Wright.
user
How can I assist you?
assistant
I want to change my existing reservation due to bad weather condition, can you please help me with that?
user
Sure, I will help you. Please wait a moment, I will check the status of your reservation.
assistant
Sure.
user
Kimberly Wright, no reservation has been found on your name in our database.
assistant
Not an issue, thank you.
user
Thank you for approaching us.
assistant