Hello, Jason Hill here.
user
Hello,. How may I help you for today?
assistant
Owing to an emergency I had to request you for cancel my reservation. Can you do this for me?
user
Sure, please wait for a minute. Let me first check with your previous reservation and revert you.
assistant
OK.
user
Sorry, previously there is no reservation found with your name.
assistant
OK that is fine, thank you for the information.
user
Thank you for choosing us. Have a good day.
assistant