Hello.
user
Hello. How may I assist you at this moment?
assistant
I want to cancel my flight, can you please help me with that?
user
Sure, I am glad to help you with that.
assistant
Thanks.
user
Can I know your name to check your previous reservation?
assistant
Sure, my name is David Lopez.
user
Please wait a moment to check.
assistant
Ok.
user
We regret that, there is no reservation with your name in our records.
assistant
Oh! It's ok no problem.
user
Thank you for reaching us, have a great day.
assistant
Thank you for your service.
user
Welcome.
assistant