Hello.
user
Hello. How can I help you at this moment?
assistant
I need to cancel my reservation due to my planned event got cancelled so please help me with cancelling my reservation.
user
Sure, I can help you with that.
assistant
Thank you.
user
 May I know your name for further process?
assistant
Sure, myself Stephanie Baker.
user
Please hold on a moment, I will check your reservation status.
assistant
Sure, take your time to check my reservation.
user
There is no previous reservation found in your name Stephanie Baker.
assistant
Oh! It may not be booked properly. Anyway, thank you for your time.
user
Thank you for reaching us, have a good day.
assistant