Hello.
user
Hello, how can I assist you?
assistant
Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name?
assistant
Sure, my name is Michelle Campbell.
user
There is no reservation found under your name to cancel.
assistant
Ok, no problem. Thank you for checking.
user
Thank you for choosing us.
assistant