Hello.
user
Hello, how can I help you today?
assistant
I am David Jackson. I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
Please proceed to cancel.
user
Ok. Thank you for reaching us.
assistant