Hello.
user
Hello. How can I aid you at this moment?
assistant
My family tour trip got postponed, so I want to change an existing reservation. Can you please help me in changing the reservation?
user
Sure, we are glad to assist you. Can you please provide your name to check your reservation status?
assistant
Myself Jonathan King.
user
Jonathan King, there is no active reservation found under your name in our database.
assistant
Not an issue. Thank you for your information.
user
Thank you for contacting us.
assistant