Hi, My name is Matthew Johnson.
user
Hello, how can I help you?
assistant
Due to some bad weather condition in my destination place, so I want to change my existing reservation. Can you please help me with this?
user
Sure, Please wait a while.
assistant
Sure.
user
Thanks for waiting, there is no reservation found with your name.
assistant
Ok, no issue. Thanks for your help.
user
Thanks for reaching us.
assistant