Hello, I am Jessica Hall.
user
Hello Hall. How can I assist you?
assistant
Due sudden demise of great grandmother I need to cancel my reservation. Can you please help me?
user
That's sad to hear. Give me a minute, let me check the details.
assistant
Ok.
user
Sorry Hall, I couldn't find any reservation on your name.
assistant
Ok, not a problem. Thank you for your help.
user
You are most welcome.
assistant