Hello,.
user
Hello, How can I help you?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, May I know your name?
assistant
I am Debra Hernandez.
user
Ok, please wait.
assistant
Ok.
user
Thanks for waiting, there is no active reservation on your name.
assistant
Ok, no issues. Thank you for your help.
user
Thank you.
assistant