Hello.
user
Hello, how may I assist you today?
assistant
Can you help me in cancelling my recent reservation?
user
Sure, may I know your name for the cancellation process?
assistant
I am Samuel Rodriguez.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records for cancellation.
assistant
Its ok, thank you for your assistance.
user
Welcome, thank you for reaching us.
assistant