Hello.
user
Hello, how can I help you today?
assistant
 I want to cancel my recent reservation due to sudden demise of my grand father. Can you please help me with this?
user
Sure, we are here to help you. May I know your name?
assistant
Thank you. Joseph Davis here.
user
Ok, wait for some time.
assistant
Sure.
user
Thanks for waiting there is no reservation found on your name.
assistant
No problem, Thanks for the information.
user
Thanks for approaching us.
assistant