Hello.
user
Hello.
assistant
Mark Edwards here.
user
Can you please tell me what help you need from our travel agency?
assistant
I would like to spend some more days with my mother, please help me in changing my existing reservation.
user
Sure, I am happy to help you in checking your previous reservation status.
assistant
Thank you.
user
Please allow me sometime to check the status.
assistant
Sure, take your time.
user
Sorry to tell you that, I have not found any active reservation on your name in our database to change the details.
assistant
Ok, no problem. Thank you for your information.
user
You are most welcome. Thank you so much for reaching our agency.
assistant