Hello.
user
Hello, how may I serve you today?
assistant
I am Amy Lee.
user
Thank you for providing your good name.
assistant
I want to cancel my recent reservation due to an emergency work.
user
Sure, please wait for a couple of moments, I will check and revert to you.
assistant
Sure.
user
Thank you for your time, there is current reservation found on your name.
assistant
No problem, thank you.
user
Thank you for choosing us.
assistant