Hi.
user
Hello, how can I provide assistance to you?
assistant
I am Nancy Martinez. I reserved a ticket to Botanical Gardens with my friends but unfortunately it has been postponed to some other date, so can you please help me in changing my existing reservation?
user
Sure, we are here to help you. Please wait a moment.
assistant
Thank you, take your time.
user
Sorry to inform, no reservation found with your name.
assistant
No problem, thank you for the response.
user
Thanks for reaching us.
assistant