Hello.
user
Hello. How can I aid you today?
assistant
Owing to an emergency I had to request for this cancel reservation.
user
Fine, I can help you with that. May I know your good name please?
assistant
My  name is Carol Lopez.
user
Ok, please wait for a while.
assistant
Sure.
user
Carol, there is no reservation found active under your name to do cancellation.
assistant
Thanks.
user