Hi.
user
Hello. How may I assist you today?
assistant
I need to change my reservation as my plan to go for an adventure trip got postponed. Can you help me?
user
Sure, may I know your name?
assistant
I am Nicole Wright.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there are no active reservations on your given name to change.
assistant
That's Ok, thanks for your response.
user
Thank you for reaching our service.
assistant