Hi.
user
Hello, how can I help you?
assistant
I am planning to change my reservation, can you help me in that?
user
Sure, may I know your name please?
assistant
I am Kimberly Davis.
user
Ok, please wait for a moment.
assistant
Ok.
user
Sorry to say that, there was no reservation found with your given name.
assistant
That's ok thank you.
user
Thank you for choosing us.
assistant