Hello, I am Anna Thompson.
user
Hello, how may I assist you?
assistant
Can you help me to cancel my ticket due to an emergency?
user
Sure, hold on for a moment please.
assistant
Take your time.
user
Sorry Anna, there are no flights reserved on your name.
assistant
No issues. Thank you for checking.
user
Welcome.
assistant
You are welcome.
user
Thank you for using our services.
assistant