Hello.
user
Hello, how can I help you?
assistant
I am Donna Anderson. Owing to an emergency, I want to cancel my recent reservation.
user
Ok. I will help you with that. Please wait for a while, I will check your reservation.
assistant
Sure.
user
Thank you for being patience, there is no reservation found on your name.
assistant
No problem, thank you for your quick response.
user
Thank you for approaching us.
assistant