Hi.
user
Hello.
assistant
Joshua Thomas here.
user
How may I help you?
assistant
I want to cancel my reservation due to heavy rainfall in my region.
user
Sure, please wait for a moment o check your details.
assistant
Ok, take your time.
user
Thank you for waiting. Sorry, no reservation found on your name.
assistant
No problem, thank you for checking.
user
Thank you for choosing us, have a nice day.
assistant