Hello.
user
Hello. How may I be of your helping hand today?
assistant
Due to heavy snowfall at my destination place, I want to cancel my reservation. Will you please help me?
user
Sure, I'll try to cancel your ticket.
assistant
Thank you for accepting my request.
user
Please let me know your name to check the reservation list.
assistant
Sure, I am Jeffrey Clark.
user
Ok, please wait a minute I will get back to you with the present status.
assistant
Sure.
user
Sorry, there is no active reservation have been found under your name in our database to cancel it.
assistant
No issues, thank you.
user
Thank you for approaching us.
assistant