Hello.
user
Hello, how may I guide you?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, can you help me with your name to proceed?
assistant
My reservation was done under the name Betty Roberts.
user
Sorry, no reservation found on your name to cancel in my database.
assistant
That's ok, not an issue.
user
Thank you for choosing us, have a nice day.
assistant
Anyways, thank you for the information.
user