Hello.
user
Hello, how can I help you?
assistant
I am Samantha Rodriguez. I want to change my existing reservation, as my trip planned with my friends has got postponed. Could you help me with it?
user
Sure, please wait a minute.
assistant
Ok.
user
There is no reservation with your name.
assistant
Ok, no problem. Thank you for your prompt service.
user
Thank you for reaching us.
assistant