Hi.
user
Hello, how can I assist you today?
assistant
I want to change my reservation due to postpone of my concert to be held at the place where I wanted to visit, can you please help me with it?
user
Sure, May I know your name please?
assistant
I am Linda Jones.
user
Ok, Linda Jones, please hold on a minute.
assistant
Ok'.
user
Thanks for your time, we are sorry to inform you that no reservation has found based on your name.
assistant
Thanks for the information.
user
Thanks for choosing us.
assistant