Hi.
user
Hello, how may I serve you now?
assistant
I need to cancel my ticket due to my health issue, can you help me?
user
Sure, I will help you with that. May I know your good name?
assistant
I am Christopher Thomas.
user
Please wait for a moment, while I check for the reservation.
assistant
Sure.
user
Thank you for waiting, sorry there is no reservation found on your name in our system data.
assistant
That's ok. Thank you for your help.
user
Thank you for visiting us, we hope see you again.
assistant