Hello.
user
Hello, how may I guide you?
assistant
I am Helen Wright. Owing to an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, please wait for a moment to check your details.
assistant
Ok, take your time.
user
Sorry to say, no reservation found on your name in my database. Thank you for reaching us, have a nice day.
assistant
That's ok, thank you for your information.
user