Hello.
user
Hello. How can I guide you?
assistant
I have already done my booking on 11/02, but I'm unable to catch flight on that day, so can you please help me in changing my reservation to other dates?
user
Sure, let me check. Can I know your name?
assistant
Yes, my name is Jacob Harris.
user
I am sorry to inform you that there are no reservations with your name.
assistant
No problem. Anyways, thank you for your time.
user
Thank you, have a good day.
assistant