Hello.
user
Hello. How can I aid you?
assistant
I want to postpone my trip due to an emergency. Can you amending my existing reservation?
user
Sure, please provide me the name to check for the status.
assistant
Myself Margaret Lopez.
user
Please be on hold.
assistant
Take your time.
user
Thank you for waiting. Here, there is no active reservation have been found under your name in our database to amend it.
assistant
No issues. Thank you for checking.
user
Thank you for reaching us.
assistant
You are welcome.
user