Hello.
user
Hello.
assistant
My name is Samuel Scott.
user
How can I assist you?
assistant
Actually, I booked a ticket to NYC for a music event but due to bad weather, I want to cancel my trip.
user
Ok Samuel, please hold on for a moment.
assistant
Sure, take your time.
user
Sorry, I could not find any ticket booked with your name to cancel.
assistant
That's fine. Thank you for your time.
user
Thank you, have a nice day.
assistant