Hello.
user
Hello, how can I serve you?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Jack Harris here.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
No problem, Thanks for the information.
user
Thank you for contacting us.
assistant