Hi.
user
Hello. How can I assist you?
assistant
I am Michael Williams. Owing to an emergency I want to cancel my reservation, can you help me?
user
I am here to help you about that.
assistant
Thank you.
user
Ok, please wait for a while. I will check and let you know.
assistant
Sure.
user
Sorry, no reservation found on your name to cancel.
assistant
No problem, thanks for checking.
user
Thank you for reaching us.
assistant