Hello, Matthew Anderson here.
user
Hello, how can I assist you today.
assistant
Me and my friends have planned for a long trip, due to some issues our journey has been cancelled. Can you assist me for cancellation?
user
Sure, wait for some time.
assistant
Sure.
user
Thanks for waiting there is no flights found on your name.
assistant
Ok, no worries.
user
Thanks for choosing us, have  a great day.
assistant
Thanks for your valuable information.
user