Hello.
user
Hello. How may I help you?
assistant
Due to heavy rains cricket match got postponed, so I need to change my existing reservation. Can you please help me out with that?
user
Sure, I will gleeful to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Myself Linda Evans.
user
Ok, pleasse wait a minute.
assistant
Sure.
user
Sorry Linda, there is no active reservation found under your name in our records.
assistant
It's ok, thank you for your help.
user
Most welcome.
assistant