Hello, I am Carolyn Moore.
user
Hello, how can I assist you?
assistant
Can you please cancel my reservation as the fest which I want to attend got postponed due to bad weather?
user
Sure. Please, wait for a while.
assistant
Ok.
user
Thanks for waiting, there is no reservation found on your name.
assistant
It's ok, thank you for your kind information.
user
Thank you.
assistant