Hello.
user
Hello, how may I assist you?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, I am happy to help you. May I know your good name?
assistant
I am David Rodriguez.
user
Sorry, we did not find any active reservation on your name in our records.
assistant
Ok, no problem. Thanks for the information.
user
Thank you for contacting us.
assistant