Hello.
user
Hello, how can I aid you?
assistant
Can you please help me to change the details in the past ticket? Because the meeting which is held at Austin is changed to New York city. So, I need to change the airport codes.
user
Sure, may I know your name for checking?
assistant
Ok, my name is Sharon Scott.
user
Give me a minute.
assistant
Ok, take your time.
user
Sorry, there is no active reservation found under your name.
assistant
It's ok, thank you for your time.
user
Thank you for reaching us.
assistant