Hi, I am Anthony Moore.
user
Hello Anthony Moore. What can I do for you?
assistant
I need to cancel my reservation  due to storms occurred in the city. Could you please help  me?
user
Sure, we are here to help you. Please wait a minute I will check the status and get back to.
assistant
Sure.
user
Unfortunately there is no reservation found on your name. Thanks for contacting us, have a nice day.
assistant
Thanks for searching.
user