Hello,.
user
Hello, how can I help you at this moment?
assistant
I want to cancel my recent reservation as my holidays are extended. Can you help me in cancellation?
user
For searching you reservation purpose, can you please tell me your name?
assistant
I am Thomas Robinson.
user
Sorry, no reservation found on your name in my database. Thank you for choosing us.
assistant
Ok, Thank you for your information.
user