Hello.
user
Hello, how may I oblige you for the day?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, please provide your name to check the reservation?
assistant
Christopher Wright here.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
No problem, Thank you.
user
Thank you for approaching us.
assistant