Hi.
user
Hello, how can I support you?
assistant
Due to some weather problems I need to cancel my recent reservation, Can you please help me with that?
user
Sure, we are here to help you. May I know your good name please?
assistant
Mark Mitchell.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name to cancel.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching us.
assistant