Hello.
user
Hello.
assistant
I am John Hernandez.
user
How may I assist you?
assistant
I want to change my existing reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I am very happy to help you. Let me check your reservation status in our database.
assistant
Sure, take your time.
user
Sorry, I have not found any reservation under your name in our database.
assistant
That's ok, thank you for your information.
user
You are most welcome and thank you for choosing us.
assistant