Hi.
user
Hello. How may I assist you?
assistant
Could you please help me to cancel my recent reservation as my plan to meet my grand parents got postpone?
user
Yes, can you share me your name for checking?
assistant
My name is Michael Gonzalez.
user
Sorry to inform you that there is no reservation found on your name.
assistant
No problem, thank you.
user
Thank you for contacting us.
assistant