Hi.
user
Hello. How can I aid you at this moment?
assistant
Owing to an emergency, I want to cancel my reservation. Can you help me out?
user
Sure, I am here to help you in cancelling your reservation. Please allow me a moment to check for your previous reservation status is active or not?
assistant
Ok, check the details on the name of William Carter.
user
Thank you. Sorry to say Carter, there is no active reservation have been found under your name in our database to cancel it.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant