Hi.
user
Hello, how can I help you at this moment?
assistant
Can you please help me with changing the reservation?
user
Sure, may I know your name?
assistant
My name is Elizabeth Taylor.
user
Please wait for a couple of minutes.
assistant
Ok.
user
Sorry Elizabeth Taylor, no reservation done on your name previously.
assistant
That's ok, thanks for the help.
user
Thank you for approaching us.
assistant