Hello.
user
Hello, welcome to ABC agency. How may I help you for today?
assistant
I need to cancel my reservation, as my friends have already booked my ticket in another flight along with their, I was not aware of this thing, so can you please cancel the ticket for me?
user
Yes, I can help you with that. Please hold on for a moment. May I know your name please?
assistant
Ok. My name is Christine Brown.
user
I found an existing reservation with your name.
assistant
Ok. Please cancel it.
user
I have cancelled your ticket successfully.
assistant
Thank you for your quick service.
user
Than you, have a great day.
assistant