Hello, I am James Lopez.
user
Hello, how may I assist you?
assistant
I want to do some changes in my existing reservation. Can you help me?
user
Sure, hold on for a moment. Let me check.
assistant
Take your time.
user
Sorry Lopez, there are no flights reserved on your given name.
assistant
No issues, it may be cancelled by my friends. Thank you for checking.
user
Welcome, thank you for choosing us. Have a safe day.
assistant
You are welcome.
user