Hi.
user
Hello, can you tell me how can I assist you?
assistant
I want to change my reservation because I am unwell, can you please help me?
user
Ok, may I know your name?
assistant
My name is Emily Miller.
user
Ok, please wait.
assistant
Sure.
user
Sorry, no reservation found with your name.
assistant
Not an issue, anyway thank you for the information.
user
Most welcome.
assistant