Hello.
user
Hello. How can I help you today?
assistant
I am Jonathan Brown.
user
Yes Brown.
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Sure, I will help you in cancelling, please hold on for a moment to check your reservation status.
assistant
Sure.
user
Brown, but there is no any active reservation with your name in my database.
assistant
That's fine.
user
Thank you for reaching us.
assistant
Thank you for your service.
user