Hello.
user
Hello.
assistant
I am Paul Mitchell from Oakland.
user
Mitchell, how may I help you?
assistant
I want to change my reservation due to not feeling well, can you help me?
user
Sure, please give me a moment to check your ticket status.
assistant
Ok, take your time.
user
Sorry, no reservation is found by your name.
assistant
No problem. Thank you for checking.
user
Thank you for contacting us.
assistant