Hello.
user
Hello, what can I do for you today?
assistant
I want to cancel my reservation, can you help me with that?
user
Sure, I am glad to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Mark Smith here.
user
Ok, please allow me a few minutes.
assistant
Sure.
user
Thank you for waiting, no reservation was found on your name to cancel.
assistant
Ok, thank you.
user
Thank you for choosing us.
assistant