Hello. I am Matthew Young.
user
Hello, how can I assist you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you please help me?
user
Sure, please wait for a moment.
assistant
Ok.
user
We found a reservation with your name, shall I cancel it?
assistant
Yes, you can cancel.
user
Your flight ticket has been cancelled.
assistant
Thank you for your help.
user
Thank you.
assistant