Hi.
user
Hello.
assistant
My name is Mark Wilson.
user
How may I aid you today?
assistant
I would like to cancel my reservation. Can you help me?
user
Sure Wilson, I am here to help you out in cancelling the flight ticket. Please allow me a moment to check the previous reservation on your name.
assistant
Ok, take your time.
user
Sorry Mark, there is no reservation on your name.
assistant
Its ok, no issues. Thank you for the information.
user
Thank you for reaching us.
assistant