Hello, I am Gregory Wright.
user
Hello, how can I serve you?
assistant
Due to bad weather at my destination place, I want to cancel my reservation. Can you please help me out?
user
Sure, please wait a while I will check and let you know.
assistant
Ok.
user
Thank you for waiting. Sorry, no reservation found on your name.
assistant
Ok, thank you.
user
Thank you for approaching us.
assistant