Hello.
user
Hello, how can I best serve you now?
assistant
I am Kevin Phillips. I want to change my existing reservation. Could you help me?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no reservation found on your name.
assistant
That's ok, no problem. Thank you for helping me.
user
Thanks for contacting us, have a great day.
assistant