Hi.
user
Hello, how can I help you today?
assistant
I am Paul Hernandez. I would like to cancel my reservation due to heavy snowfall. Can you help me?
user
Sure, wait a moment I will check it out whether your reservation existed or not.
assistant
Ok, take your time.
user
I have found your reservation and I have successfully cancelled your reservation.
assistant
Thank you for cancelling my reservation.
user
You are welcome.
assistant