Hello.
user
Hello, how may I aid you today from my end?
assistant
I am Kathleen Phillips. Owing to an emergency, I want to cancel my reservation, so please help me in cancellation.
user
Sure, I am here to help you out. Please allow me a moment.
assistant
Sure.
user
Sorry Kathleen Phillips, there is no reservation on your name in our database.
assistant
Not an issue.
user
Thank you for reaching us.
assistant
Thank you.
user