Hi.
user
Hello, how can I assist you?
assistant
Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?
user
 Sure, I can cancel your reservation right now. Before that I need to know your good name please?
assistant
My name is Stephen Taylor.
user
Ok, Please stay online, I will check the previous list and revert to you.
assistant
Ok.
user
Thanks for remaining so positive. We are sorry to say that, there is no active reservation found on your name.
assistant
That's ok, thanks for checking.
user
Thank you for opting us, have a nice day.
assistant