Hello.
user
Hello, how can I help you today?
assistant
Usually I prefer a connecting flight, Unfortunately my friend has already reserved my ticket with a direct flight. Can you please change my existing reservation?
user
Sure, we are here to help you. May I know your name?
assistant
Sure, please check the reservation on the name of Ryan Scott.
user
Ok, wait for some time I will check the reservations on your name and get back to you.
assistant
Ok.
user
Thanks for waiting there is no reservation found on your name.
assistant
Ok, Thank you.
user
Thanks for approaching us.
assistant