Hi.
user
Hello, how may I assist you?
assistant
Can you please change my recent reservation? As my planned trip has been postponed.
user
Sure, may I know your good name please?
assistant
Sure, my name is Sharon Collins.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our database to change.
assistant
That's ok, thank you for giving the information anyways.
user
Thank you for approaching us.
assistant