Hello.
user
Hello, how may I help you?
assistant
I am Justin Hernandez. I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me?
user
Sure, I will help you. Just give me a moment to check your details.
assistant
Sure.
user
Sorry to inform you that there was no reservation found on your name.
assistant
Ok, thanks you.
user
Thank you for consulting us.
assistant