Hi, Susan Nelson here.
user
Hello, how may I assist you?
assistant
Owing to an emergency, my meeting with client with got postponed.
user
Ok.
assistant
So I want you to change my existing reservation.
user
Ok, please wait a moment, I will check the reservation list and get back to you.
assistant
Sure.
user
Sorry Susan Nelson, there is no reservation on your name.
assistant
Ok, not an issue. Thank you for your assistance.
user
Thank you.
assistant