Hello, Samantha Davis here.
user
Hello, how may I help you?
assistant
Due to some personal issues, I would like to cancel my trip. Can you please help me?
user
Sure, please wait a moment.
assistant
Ok, take your time.
user
Samantha, no reservation has been found on your name in our database.
assistant
Its ok, thank you for the information.
user
Thank you for approaching us.
assistant