Hello.
user
Hello. How can I assist you at this moment?
assistant
I would like to change my existing reservation, can you help me in that?
user
Sure, I am here to help you with this. Can you please provide your name to check your reservation status?
assistant
Sure, the ticket has been reserved on the name Carolyn Hernandez.
user
Wait a moment please.
assistant
Sure, I will wait for your response.
user
Carolyn Hernandez, there is no active reservation found under your name in our database.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you for contacting us.
assistant