Hello.
user
Hello, how can I guide you for today?
assistant
I am Shirley Collins. Owing to an emergency I want to cancel my recent reservation. Can you please help me with this?
user
Sure, I will help you with that.
assistant
Thank you.
user
I regret to say this Shirley Collins, there is no active reservation with your name to cancel.
assistant
No problem, thanks for your information.
user
You are welcome, thank you for reaching out here.
assistant