Hello.
user
Hello, how can I aid you today?
assistant
I want to cancel my recent reservation, due to sudden demise of my great grandfather. Can you please aid me with cancellation?
user
Sure, I am here to help you. May I know your name please?
assistant
Sure, my name is Angela Collins.
user
Thanks for your name, please wait.
assistant
Sure.
user
Thanks for your time, no reservation was found on your name to cancel.
assistant
Ok, no problem. Thank you.
user
Thank you for choosing us.
assistant