Hello.
user
Hello. How may I help you?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me in that?
user
May I know your name please?
assistant
Ronald Roberts here.
user
I have successfully cancelled your reservation and the amount will be refunded to you within 2 business days.
assistant
Ok, thank you for your service.
user
Thank you for reaching us.
assistant