Hello.
user
Hello. How may I help you?
assistant
I want to cancel my reservation as I am sick and can not go to the trip. Can you help me?
user
Sure, I will help you.
assistant
Thank you.
user
Please, provide your name.
assistant
My name is Nancy Taylor.
user
Give me a minute.
assistant
Sure.
user
Thanks for your time, there is no reservation found on your name to proceed for cancellation.
assistant
No problem, thank you.
user
Thank you for approaching us.
assistant