Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my recent reservation due to health issue. Can you help me in that?
user
Sure, Let me know your name to check your reservation?
assistant
Melisa Edwards.
user
Ok, please wait a moment.
assistant
Sorry, Melissa Edwards.
user
Ok. Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?
assistant
Yes, you can cancel it.
user
Your ticket has been cancelled and your ticket fare will be refunded to your bank account.
assistant
Thank you.
user
Thank you for choosing us.
assistant