Hi.
user
Hello. How may I assist you?
assistant
Owing to an emergency, I want to change my existing reservation.
user
Sure, I will help you. May I know your name please to check your reservation status?
assistant
Sure, Donna Nelson here.
user
Please hold on a moment.
assistant
Sure.
user
Donna Nelson, no reservation has been found on your name in our database.
assistant
Ok, no worries at all. Thank you for your kind service.
user
Thank you for approaching us.
assistant