Hello.
user
Hello.
assistant
My name is Nicholas Hill.
user
How may I assist you?
assistant
Owing an emergency, I want to cancel my reservation, can you help me for that?
user
Sure, I will help you.
assistant
Thank you.
user
Please wait a moment.
assistant
Ok, take your time.
user
Sorry, I did not find any reservation on your name.
assistant
That's ok, thank you for checking.
user
Welcome, have a nice day.
assistant