Hello.
user
Hello, how can I assist you for the day?
assistant
Brenda Harris here. Please help me out in changing my existing reservation.
user
Sure, I am here to help you with that changing. Please hold for a moment, let me check your previous reservation.
assistant
Ok.
user
Thank you for waiting. Sorry to say, there is no reservation found with your name to cancel it.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for choosing our agency, have a good day.
assistant