Hello.
user
Hello, how may I help you?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, please wait for a while let me check and revert to you.
assistant
Ok.
user
For further proceedings may I know your name please?
assistant
Katherine Garcia here.
user
We are sorry to inform that there is no reservation found on your given name.
assistant
No problem, Thanks for the information.
user
Thank you for choosing us.
assistant