Hello.
user
Hello,. How can I amend you today?
assistant
Due to sudden death of my grandfather I need to cancel my recent reservation can you help me with cancellation?
user
Sure, we are here to aid you. With what name you made your reservation?
assistant
I am Larry Robinson.
user
Please stay online, I will check the reservation list whether your name is there or not.
assistant
Sure.
user
Thanks for your time, we could not find any reservation with your name  Larry Robinson in our reservation list.
assistant
No problem. Thank you for the information.
user
Thank you for availing us.
assistant