Hi.
user
Hello. How can I assist you?
assistant
I am Deborah Perez. I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel my reservation.
user
Sure, please wait a moment.
assistant
Sure.
user
Sorry Perez, there is no reservation found on your name.
assistant
That's ok, thank you for your information.
user
Thank you for approaching us.
assistant