Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation due to sudden postpone of my family trip dates. Can you help me in doing that?
user
Sure, I will help you in that.
assistant
Thank you.
user
May I know your name?
assistant
Sure, Shirley Carter here.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no issues. Thank you for helping me.
user
Thank you.
assistant