Hello.
user
Hello. How can I aid you?
assistant
I had done a reservation last month but, it got postponed accidentally. Can you change my existing reservation?
user
Sure, may I know your name please?
assistant
I am George Perez.
user
George, please wait for a moment. Sorry to inform you, there is no reservation found under your name.
assistant
That's fine.Thanks for the information.
user
Thank you for contacting us.
assistant