Hi.
user
Hello, how may I address you?
assistant
I am Pamela Williams. I want to cancel my reservation as my plan to go for shopping got cancelled.
user
Sure, please give me a moment to check the status.
assistant
Ok.
user
Sorry to say you that there is no reservation exist to proceed further.
assistant
It's Ok, thanks for your response.
user
Thank you for choosing us.
assistant