Hello.
user
Hello. What help you need from us?
assistant
I am Mary Collins. I want to cancel my reservation due to some problems, can you help me in that?
user
Sure, I will help you out. But please confirm that, did you booked your previous ticket under the name Mary Collins?
assistant
Yes please, I have booked a my previous on same name only.
user
Thank you for confirmation Collins, there is no ticket showing on your name to cancel.
assistant
Than's ok, thank you fro helping me.
user
Ok, please recheck once again with your mails. Ticket might have been cancelled previously.
assistant
Ok.
user
Thank you for opting our services.
assistant