Hello.
user
Hello, how may I serve you today?
assistant
I want to cancel my reservation due to heavy rainfall at my place, can you please help me?
user
Sure, may I know your name to check the reservation?
assistant
My name is Carolyn Robinson.
user
Ok, please wait for a minute.
assistant
Sure.
user
Sorry, we couldn't find a reservation on your name.
assistant
Ok, not a problem. Thank you.
user
Thank you for contacting us.
assistant