Hi.
user
Hello. How can I help you?
assistant
I want to cancel my reservation because my brother met with an accident. Can you please help me?
user
May I know your name please?
assistant
Sure, my name is Rebecca Perez.
user
Please wait a while.
assistant
Sure.
user
There is no reservation on your name in our database.
assistant
No problem, thank you for checking.
user
Thank you for choosing us.
assistant