Hello.
user
Hello.
assistant
I am Melissa Jackson.
user
Melissa Jackson, May I know, with which service I can serve you the best?
assistant
Owing to an emergency, I need to cancel my recent reservation. Can you assist me with that?
user
Sure, I can assist you.
assistant
Thank you.
user
Please wait, let me check your reservation status.
assistant
Sure.
user
Sorry Melissa Jackson, there is no active reservation o your name to cancel it.
assistant
It's ok, not an issue. Thank you for the information.
user
 Thanks for approaching us.
assistant