Hello.
user
Hello, how may I help you?
assistant
Due to some health issue, I want to change my existing reservation. Can you please help me for changing?
user
Sure. May I know your good name?
assistant
Sure, I am Ruth Gonzalez.
user
Ok. Please wait a moment.
assistant
Sure.
user
Sorry to say that, currently you do not have any active reservation on your name.
assistant
Ok, Thank you for your help.
user
Thank you for reaching us.
assistant