Hello,.
user
Hello, how can I help you?
assistant
I am Edward Baker. I need to cancel my recent reservation due to my scheduled examination dates has been postponed. Can you please help me with cancellation?
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry to say that, no reservation was found with your good name.
assistant
Not an issue, thank you.
user
Thank you for opting us.
assistant