Hello.
user
Hello. How can I help you?
assistant
I would like to cancel my reservation because I have met with accident.
user
So sad!. I will surely help you.
assistant
Please, check the previous reservation details on Laura Wright.
user
Ok, give me a moment to check your details. Sorry Laura, there is no active reservation found under your name.
assistant
That's ok, no issue. Thank you for your help.
user
Welcome. Thank you for reaching us, have a nice day.
assistant