Hello.
user
Hello. How may I help you today?
assistant
I need to modify my flight ticket booking due to some health issues and I am unable to travel on those dates, can you please help me with changing?
user
Sure, I am glad to help you with that.
assistant
Thank you for accepting my request.
user
Could you send me your name?
assistant
I have done the booking on my name Carol Evans.
user
Please wait for a minute.
assistant
Sure, I can wait.
user
We are regret to inform you that, there is no active reservation on your name in our database.
assistant
No problem, I think the ticket booking is not reserved properly while I was booking. Anyway thank you for your help.
user
Thank you for reaching us. Have a nice day.
assistant