Hi.
user
Hello. How can I help you?
assistant
I want to cancel my reservation, can you help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Shirley Garcia here.
user
Ok, please wait a minute I will get back to you.
assistant
Sure, take your time.
user
Thank you for waiting, we  found  a reservation on your name and it has been cancelled as per your request.
assistant
Thanks for the best service.
user
Thank you for reaching us, have  a good day.
assistant