Hello.
user
Hello, how may I assist you?
assistant
Unexpectedly my plan got changed, so I decided to cancel my recent reservation, will you help me in cancelling my ticket?
user
Sure, I will help you.Can you please provide me your name to check previous reservation?
assistant
My previous reservation is booked with name Helen Carter.
user
There is no previous reservation on your name to cancel.
assistant
It's ok, thank you for the information.
user
Most welcome. Hope you have a great day ahead.
assistant