Hello, Emma Young here.
user
Hello, how can I help you?
assistant
My client meeting got postponed, so I want to change my reservation. Could you help me out?
user
Sure, please be on hold. I will check your reservation status.
assistant
Sure.
user
There is no reservation found under your name, young.
assistant
No problem, thank you for helping me.
user
Thank you for choosing us.
assistant