Hello.
user
Hello, how may I aid you today?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me out?
user
Sure, I am here to help you out. Please provide me your name to check the reservation status on your name in our database.
assistant
My name is Charles Miller.
user
Please allow me a moment.
assistant
Ok, take your time.
user
Sorry Nancy Lopez, there is no active reservation on your name in our reservation list.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant