Hi.
user
Hello.
assistant
Helen Rodriguez here.
user
How can I assist you at this moment?
assistant
Owing to an urgency, I would like to cancel my recent reservation. Can you help me with this?
user
Sure, I will help you with this. Please be on hold for a moment.
assistant
Ok, I will wait for your reply.
user
Helen Rodriguez, there is no active reservation found under your name in our database.
assistant
It's ok, not an issue. Thank you for checking.
user
Thank you for utilising our service.
assistant