Hi.
user
Hello.
assistant
I am Pamela Martin.
user
How may I assist you?
assistant
I need to change my existing reservation as my exams got postponed, can you please help me with that?
user
Sure, I will help you.
assistant
Thank you.
user
Please wait a moment, I will check the reservation list and get back to you.
assistant
Sure.
user
Sorry Pamela Martin, there is no active reservation on your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you.
assistant