Hi.
user
Hello.
assistant
I am Donna Nelson.
user
Is there any help that you need?
assistant
Can you help me in cancelling my reservation, as my exam is postponed?
user
Sure, I will help you and please give me a moment.
assistant
Ok.
user
There is no reservation found for the user name in our booking list.
assistant
That's ok, thank you.
user
You are most welcome and thank you for reaching us.
assistant