Hello.
user
Hello. How can I aid you?
assistant
I am Carolyn King. As I am fallen sick due to bad weather I would like to cancel my recent reservation. Could you help me in cancelling?
user
Sure, please wait Carolyn King I will revert you in  a while.
assistant
Ok.
user
 Thanks for waiting. Sorry, no reservation found  on your name.
assistant
Ok, no issues. Thanks for your service.
user
 Thanks for approaching us. Have a happy day.
assistant