Hi. Emma Walker here.
user
Hello, how may I assist you today?
assistant
I would like to cancel my reservation due to terrorist attacks in Syria, can you help me?
user
Sure, please wait for a moment.
assistant
Ok, please check with my previous booking and tell me the status.
user
Thank you for waiting, no reservation was found on your name in the database.
assistant
Oh! That's sad to know, thank you for checking anyways.
user
Thank you for reaching us.
assistant
You are most welcome.
user