Hello.
user
Hello. How can I assist you today?
assistant
I need to cancel my recent reservation, can you please help me out?
user
Ok, I will help you with that. Meanwhile may I know your name?
assistant
Myself Rachel Johnson.
user
Sorry, I did not find any active reservation on your name to cancel.
assistant
That's ok, thank you for searching my details.
user
Thank you for reaching us.
assistant