Hi.
user
Hello. How can I help you today?
assistant
Owing to an emergency, my business conference got cancelled. So I want you to cancel my existing reservation.
user
Sure, can I know your name please?
assistant
Sure, I have a recent reservation with name Melissa Adams.
user
Please give me a moment.
assistant
Sure.
user
We did not find any reservation on your given name in our records.
assistant
Ok, no issues.
user
Thank you for opting us.
assistant
Thank you for your information.
user