Hello.
user
Hello, how may I help you?
assistant
Due to my ill health, I would like to change my existing reservation. Please help me out.
user
May I know your name please to check the reservation status?
assistant
My name is Raymond Jackson.
user
Jackson, there is no reservation found with your details.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for choosing us.
assistant