Hi.
user
Hello. How can I be your helping hand today?
assistant
I need to change my reservation as my exams got postponed to another date, can you please help me out?
user
Sure, I can help you in that.
assistant
Thank you.
user
May I know your name, to proceed further?
assistant
I am Elizabeth Moore.
user
Sorry Elizabeth Moore, there is no active reservation on your name to change it.
assistant
No problem.
user
Thanks for choosing us.
assistant
Thank you for the information.
user