Hi, I am Kathleen Perez.
user
Hello, what can I do for you?
assistant
I just want to change an existing reservation due to my plan to meet my grand parents got post pone. Can you help me in change an existing reservation?
user
Sure, give me sometime.
assistant
Ok.
user
Thank you for your time. Unfortunately we didn't found any reservation by your name.
assistant
Ok no problem. Thanks for your help.
user
Thank you for approaching us.
assistant