Hello.
user
Hello, how can I help you today?
assistant
Due to sudden demise of my grand father I want o cancel my recent reservation. Can you please help me with this?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Sure, I am Charles Harris.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, no problem. Thank you for checking.
user
Thank you for opting us.
assistant