Hello.
user
Hello. How may I aid you now?
assistant
I want to change my existing reservation, can you please help me with this?
user
Sure, I am here to help you. May I know your good name to check your reservation status?
assistant
John Allen here.
user
Ok, please wait for a moment. I will check with it and get back to you.
assistant
Ok.
user
Sorry to inform you that, we have not found any active reservation on your name in our database.
assistant
No problem, thank you.
user
Thank you for opting us.
assistant