Hello.
user
Hello, how may I aid you today?
assistant
I want to cancel my reservation due to some health issues, so please help me.
user
Sure, I am glad to help you.
assistant
Thank you.
user
May I know your good name?
assistant
Sure, I am Samantha Turner.
user
Please be on hold.
assistant
Sure.
user
There is no reservation found on your name in our database to cancel it.
assistant
Not a problem, thanks for your effort.
user
Thank you for reaching us.
assistant