Hi.
user
Hello, how may I help you?
assistant
I want to change my existing reservation, can you please help me?
user
Sure, please share your good name?
assistant
Sure, I am Kathleen Wright here.
user
Please wait for a while.
assistant
Sure, take your time.
user
Thank you for your time, sorry no reservation found on your name.
assistant
That is ok, thank you for your information.
user
Thank you for choosing us.
assistant