Hello.
user
Hello, how may I assist you at present?
assistant
My name is Betty Edwards, I want to change my reservation as my plan to visit my friend is postponed. Can you change my reservation?
user
Sure, I will help you. Please wait for sometime.
assistant
Sure.
user
Thanks for your time, no reservation was found on your name in our database to cancel.
assistant
Ok, thank you for the information.
user
Thank you for choosing us.
assistant