Hi.
user
Hello, how may I aid you today?
assistant
Owing to an emergency, I want to cancel my reservation. Can you please help me with that?
user
Sure, may I know your name please?
assistant
I am Rebecca Jones.
user
Please wait for a moment.
assistant
Ok.
user
Sorry Jones, there is no reservation found as per your name in our database.
assistant
Ok, no problem.
user
Thank you for reaching us with a query.
assistant
Thank you.
user