Hello.
user
Hello.
assistant
I want to cancel my reservation as my meeting with client is cancelled. Can you cancel my reservation?
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Donna Nelson.
user
Wait a moment please.
assistant
Sure.
user
Donna Nelson, we haven't found any reservation under your name in our database.
assistant
Ok, thank you for the information.
user
Thank you for choosing us.
assistant