Hello.
user
Hello. How can I assist you today?
assistant
Carolyn Scott here. There is a change in my match dates, so I want to change my existing  reservation.
user
Sure, let me check.
assistant
Ok.
user
Sorry Scott, I have not found any reservation by your name.
assistant
That's not a big deal. Thank you for your help.
user
Thank you for contacting us.
assistant