Hi.
user
Hello, how can I assist you?
assistant
Owing to an emergency I need to change an existing reservation, can you please check the reservation by this name Paul Hill?
user
Sure, wait for a moment.
assistant
Sure.
user
Thanks for waiting, sorry to say that, no reservation was found with your good name.
assistant
Ok, no issue. Thank you.
user
Thanks for opting us.
assistant