Hello.
user
Hello, how may I help you?
assistant
Actually, I have booked a flight ticket last week but I am unable to travel. So, can you cancel my booking?
user
Ok, let me know your name for further process?
assistant
I'm Shirley Lee.
user
Sorry, there is no reservation on your name.
assistant
Ok, not a problem. Thank you for information.
user
Thank you for reaching us, have a nice day.
assistant