Hi.
user
Hello, how may I aid you today from my end?
assistant
I am Robert Perez. I want to change my reservation, can you help me with that?
user
Sure, I am here to help you out. Please allow me a moment.
assistant
Sure.
user
Sorry Robert Perez, there is no reservation on your name in our database.
assistant
Ok, no issues. Thank you for helping me.
user
Thank you for reaching us.
assistant