Hi.
user
Hello.
assistant
I'm Jonathan Hernandez.
user
How may I assist you today?
assistant
Will you provide cancellation services also?
user
Yes, we will provide cancellation also.
assistant
Actually I have booked a ticket on last week, but I'm not in a position to catch that flight. Please help me in cancelling my ticket.
user
Sure, I will help you with that, please wait for a minute.
assistant
Ok.
user
Sorry Jonathan Hernandez, we cannot find any reservation in our database to cancel.
assistant
That's ok, may be I did a wrong booking. I will recheck it once and contact you later.
user
That's fine. Thanks for contacting us.
assistant
Thank you for your service.
user