Hello.
user
Hello, how can I assist you?
assistant
I would like to cancel my recent reservation because my trip dates are got postponed, can you help me?
user
Sure, may I know your name?
assistant
I am Patrica Nelson.
user
Please wait a second.
assistant
Sure, take your own time.
user
Sorry, no reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for availing us.
assistant