Hello.
user
Hello, how may I help you?
assistant
I am Nicole Harris. Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
user
Sure, please wait for a moment to check your details in my records.
assistant
Ok, take your own time.
user
I have successfully cancelled your ticket.
assistant
Thank you for helping me out.
user
Thank you for choosing us, have a nice day.
assistant