Hello.
user
Hello, how can I help you?
assistant
Owing to an emergency, I want to change an existing reservation, so please help me in changing the reservation.
user
Sure, may I know your name please?
assistant
Myself Kenneth Hernandez.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry, there was no reservation found with your given name.
assistant
Not an issue. Thank you.
user
Thank you for opting us.
assistant