Hello.
user
Hello, how may I aid you?
assistant
I am Thomas Hall. I want to change my existing reservation due to bad weather condition, can you please help in that?
user
Sure, we are here to aid you. Please wait for a while, I will check the status and revert to you.
assistant
Sure.
user
Thank you for your time, No reservation was found on your name.
assistant
No problem, thank you.
user
Thank you for choosing us.
assistant