Hello.
user
Hello, how can I help you?
assistant
I want to change my existing reservation due to some family issues. Can you please help me with this?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name?
assistant
Sure, my name is Scott Carter.
user
There is no reservation found on your name.
assistant
Ok, no problem. Thank you for checking.
user
Thank you for opting us.
assistant