Hello, I am Jacob King.
user
Hello. How may I assist you now?
assistant
I want to cancel my trip due to an emergency. Can you help me?
user
Ok Jacob, may I know your travelling dates please? Ok, please wait for a while till I check with your previous booking.
assistant
Take your time.
user
Sorry to tell you, there is no active reservation found by your name.
assistant
No issues. Thank you for checking.
user
Thank you for connecting with our services.
assistant
You are welcome.
user