Hi.
user
Hello. How may I help you?
assistant
I need to cancel my reservation as I am not able to make my trip. Can you help me with that?
user
I am here to help you, may I know your name?
assistant
Thanks for your concern, my name is Katherine Harris.
user
Sorry, there is no reservation found on your name.
assistant
Not an issue with that, anyways thank you for the information.
user
Thanks for reaching us.
assistant