Hello.
user
Hello, how can I help you?
assistant
Due to heavy rains, I am unable to reach the airport. Please help me in cancelling my recent reservation.
user
Sure, may I know your name please to check the reservation status?
assistant
Sure, my name is Mark Robinson.
user
Mark, there is no reservation found with your details.
assistant
Ok, thank you for your information.
user
Thank you for contacting us.
assistant