Hello.
user
Hello, how may I address you?
assistant
I want to change my reservation due to sudden change in my plan, can you assist me?
user
Sure, will you please let me know your name?
assistant
Rachel Clark here.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no reservation found under your name in our data base.
assistant
No problem, thank you for searching.
user
Thank you for choosing us.
assistant