Hi.
user
Hello, how may I help you today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Ok, may I know your name please?
assistant
Myself Emma Gonzalez.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation found as per your name to cancel it.
assistant
No problem, thanks for checking.
user
You are welcome.
assistant