Hello.
user
Hello, how can I help you?
assistant
I want to cancel my reservation due to heavy rains at my destination place, so please help me in cancellation.
user
Sure, can you provide me with your name?
assistant
Sure, Michelle Thomas is my name.
user
Give me a moment.
assistant
Sure.
user
 Michelle Thomas. I regret to inform that there is no reservation by your name.
assistant
No issues, thank you.
user
Thank you for reaching us.
assistant