Hello.
user
Hello.
assistant
Shirley King here.
user
What help that I can do for you?
assistant
Can you please help me in changing my recent reservation? As my health is not in a good condition to do journeys right now.
user
Sure, I can help you  in changing the ticket details. Can you please wait a minute?
assistant
Sure, I'll wait for your response.
user
I am really sorry to inform you, I have not found any reservation under your name to change the details.
assistant
Oh! May be something went wrong while I was booking the ticket, I'll recheck it once and get back to you. Thank you anyways.
user
You are welcome. Thank you for reaching us.
assistant