Hello.
user
Hello. How may I help you today?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Ok, I am happy to help you with that. May I know your good name?
assistant
My reservation was done under the name Sharon Thompson.
user
Please wait for a minute.
assistant
Sure.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank your for reaching us.
assistant