Hello. Donna Adams here.
user
Hello, what help that you are looking from my side?
assistant
For my birthday celebration, I have booked my ticket but now due to sudden change in plans, I want to change my destination location. Can you alter this?
user
Yes, you are in right place, I am here to help you. Wait a moment to check you details. Sorry Adams, there is no ticket previously booked to change the reservation.
assistant
It's ok. Thank you.
user
I think it is not booked properly in previous. Thank you for reaching us.
assistant
Thanks.
user