Hello.
user
Hello, how may I assist you?
assistant
I am Anthony Walker. Help me to cancel my reservation due to wildfire near my uncle guest house, I cancelled my plan to visit there.
user
Sure, I will check your previous reservation and get back to you.
assistant
Ok.
user
Sorry, there is no previous reservation found on your name to cancel.
assistant
Thank you for the information.
user
Thank you for contacting us, have a good day.
assistant