Hello.
user
Hello, how may I support you today?
assistant
 I am Stephanie Hill want to cancel my reservation owing an emergency. Can you help me with it?
user
Sure, we are here to help you. Please hold a minute. Thank you for your time, we have found a reservation on your name. Shall I proceed to cancel.
assistant
Please cancel it.
user
Sure, your ticket has been cancelled.
assistant
 thank you for your help.
user
Thank you for reaching us.
assistant