Hello.
user
Hello, how may I help you today?
assistant
I am Janet Scott. I want to change my existing reservation. Could you help me with that?
user
Sure, I will check in our database and revert to you.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
That's ok, no problem. Thank you.
user
Thank you for opting us.
assistant