Hello.
user
Hello. How can I assist you at this moment?
assistant
I am planning to change an existing reservation, due to health issue. Can you please help me out?
user
Sure, I am here to help you with that. May I know your name please?
assistant
My name is Nicholas Evans.
user
Please wait for a moment, let me check your previous reservation status.
assistant
Sure.
user
There is no active reservation found on your name in our database to change it.
assistant
That's fine, thank you for your information.
user
Thank you for reaching us, have a great day.
assistant