Hello.
user
Hello. How can I help you today?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, I will help you with that.
assistant
Thank you.
user
Can you please let me know your name to check your previous reservation status?
assistant
I am Ryan Davis.
user
Please wait for a  while.
assistant
Sure.
user
Thank you for waiting. There is no active reservation found on your name in our database to cancel.
assistant
No problem, thank you for the information.
user
Thank you for reaching us, have a great day.
assistant