Hello.
user
Hello.
assistant
I am Carol Nelson.
user
How can I assist you at this moment?
assistant
I would like to cancel my reservation which is under my name. Can you please help me with that?
user
Sure, I will assist you with that. Please wait a moment, I will check your previous reservation status.
assistant
Sure, take your time.
user
There is no previous reservation available under your name.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for contacting us.
assistant
You are welcome.
user