Hello.
user
Hello. How may I support you today?
assistant
Can you aid me to cancel my reservation due to emergency?
user
Sure, I'll try to help you in cancellation.
assistant
Thank you.
user
 I need some basic information to check your ticket details, can you please tell me your full name?
assistant
Edward Nelson here.
user
Ok, please wait a minute I will get back to you with the present status.
assistant
Ok.
user
Thank you for waiting, we found a reservation by this name and cancelled successfully.
assistant
Thank you for the help.
user
Thank you for approaching us.
assistant