Hello, I am Carol Baker.
user
Hello, what kind of service you want to provide?
assistant
Can you please help me in cancelling my reservation as the live show of my favourite singer got postponed?
user
Sure, please hold on.
assistant
Ok.
user
Thanks for being hold, we did not find any reservation on your name.
assistant
Ok, thanks for the information.
user
Thank you for availing us.
assistant