Hello.
user
Hello.
assistant
I am Helen Wright.
user
How may I aid you?
assistant
I am planning to change an exiting reservation, due to health issue. Can you please change my reservation?
user
Sure, I am here to help you out.
assistant
Thank you.
user
Helen Wright, we regret to inform you that there is no reservation found on your name in our records.
assistant
That's fine, thank you for your service.
user
Thank you for choosing us.
assistant