Hello.
user
Hello, how can I help you?
assistant
I want to change my existing reservation, due to bad weather conditions at my source. Can you please aid me to change it?
user
Sure, I am here to aid you.
assistant
Thank you.
user
Please mention your name to proceed further.
assistant
Sure, please check my reservation on the name of Paul Lee.
user
Ok, please wait for a while.
assistant
Sure.
user
Thank you for waiting, No reservation was found on your given name.
assistant
Ok, thanks for your information.
user
Thank you for opting us.
assistant