Hello.
user
Hello. How can I aid you today?
assistant
Can you aid me to cancel my reservation due to emergency?
user
Sure, I am gleeful to help you with that. May I know your name please?
assistant
Thank you. Paul Wilson here.
user
Please wait for a while, let me check your previous reservation status.
assistant
Sure.
user
Thank you for waiting. There is no reservation found on your name in our database to cancel.
assistant
Thank you for the help.
user
Thank you for reaching us, have a great day.
assistant