Hello.
user
Hello, what help do you want from us?
assistant
I need some help in my recent booking due to insufficient money to enjoy the trip, can you please modify my recent booking?
user
Sure, I will help you.
assistant
Thank you.
user
Can you please tell me on which name your previous ticket is booked?
assistant
The previous booking is done in Patricia Jones name.
user
Sorry to inform  you that, there is no reservation on your name to modify.
assistant
Ok, I informed to my friend to change it, so it is not showing to you. Thank you for your help.
user
Ok, thank you for reaching our agency.
assistant