Hi.
user
Hello. How can I help you?
assistant
I want to cancel my recent reservation due to some health issues. Can you help me with that?
user
Yes, I can help you.
assistant
Thank you.
user
Sorry to inform you that there is no reservation found on your name. Can I know your name for documentation?
assistant
Matthew Martinez here.
user
Thank you for contacting us.
assistant
Thank you.
user