Hello.
user
Hello. How can I aid you?
assistant
Please change my existing reservation owing to an emergency.
user
Sure. May I know your name?
assistant
My name is Jack Johnson.
user
Please wait a while.
assistant
Ok.
user
Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
Thanks.
user
Thank you for reaching us.
assistant