Hello.
user
Hello. How may I help you now?
assistant
I am planning to change an existing reservation, due to health issue. Can you please help me out?
user
Sure, I will help you with that. Can I know your name to check your previous reservation?
assistant
My name is Gregory Phillips.
user
Please be on hold to check.
assistant
Sure.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
That's fine, thank you for your service.
user
Thank you for approaching us, hope you have a great day.
assistant