Hello.
user
Hello. How can I assist you?
assistant
I am Jennifer Miller. I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Ok, please wait I will revert you in a moment.
assistant
Sure.
user
 Sorry to inform you that no reservation was found on your name.
assistant
No problem, thank you for the information.
user
 Thank you for availing us.
assistant