Hello.
user
Hello, how may I assist you today?
assistant
I need to change my reservation due to some personal issue. Can you please address me?
user
Sure, may I know your name to check the reservation status?
assistant
Shirley Martinez.
user
Ok, please wait.
assistant
Take your time.
user
Sorry, we couldn't find a reservation found on your name.
assistant
Ok no problem, thank you for helping me.
user
Thank you for choosing us.
assistant