Hello.
user
Hello, how may I aid you?
assistant
I want to cancel my reservation due to my bad health. Can you help me with that?
user
Sure, may I know your name?
assistant
My name is Jeffery Carter.
user
Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry Jeffrey Carter, no reservation is available by your name.
assistant
Ok, thank you for the information.
user
Thank you for choosing us.
assistant