Hello.
user
Hello, how may I aid you today?
assistant
I need to cancel my ticket due to sudden change in my college trip.
user
Sure, we are here to help you. Can I have your name to proceed further?
assistant
Donna Barker here.
user
Thank you for your valuable time, unfortunately no reservation found with provided name.
assistant
Not an issue, thank you for helping me.
user
Thank you for opting us.
assistant