Hello.
user
Hello, how can I aid you?
assistant
Owning to an emergency I want to change my existing reservation. Can you please help me with this?
user
Sure, may I know your name?
assistant
Sure, I am Brenda Allen.
user
Give me a minute for checking.
assistant
Ok, take your time.
user
Sorry, there is no flight on your given dates.
assistant
Ok, not an issue. Thank you for the information.
user
Thank you for reaching us.
assistant