Hello.
user
Hello. How can I assist you today?
assistant
I am Sarah Jackson. Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.
user
Sure, will you please give me a moment?
assistant
Ok.
user
Thanks for waiting, there is no reservation found under your name.
assistant
Not an issue. Thank you.
user
Welcome, have a great day.
assistant