Hello.
user
Hello, how can I assist you today?
assistant
I am Anthony Jones. I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Jones, can you please wait for a moment. Let me check for your reservation status.
assistant
Sure, take your own time.
user
Sorry Jones, I have not found any reservation by your name is our database.
assistant
Thank you for your help.
user
Thank you for approaching us and have a nice day.
assistant