Hi.
user
Hello, how can I provide assistance to you?
assistant
I am Emily Anderson, want to cancel my ticket due to sudden demise of my grand father.
user
Ok, I can help you to cancel your reservation. Please wait. I will check the status and let you know.
assistant
Ok.
user
Thanks for your patience. There was no reservation found on your name.
assistant
Fine, Thanks for your response.
user
Thank you for contacting us/. Have a colourful day.
assistant