Hello,.
user
Hello, how may I serve you at this moment?
assistant
Owing to an emergency I had to request for this cancel reservation.
user
Sure, may I know on which name the ticket has been reserved?
assistant
My name is Donna Johnson.
user
Ok, please wait for a while, I will check your reservation status and revert to you.
assistant
Sure.
user
Sorry, there is no reservation found with your name to cancel your ticket.
assistant
Thanks.
user
Thank you for choosing us.
assistant