Hi.
user
Hello.
assistant
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
How can I help you?
assistant
Thank you.
user
Just a moment please.
assistant
Sure.
user
May I know your name please?
assistant
Richard Hill.
user
I am sorry no reservation found on your name.
assistant
Ok, no problem.
user
Thank you for choosing us.
assistant
Thanks for your information.
user