Hello.
user
Hello, may I know your name please?
assistant
Because of my ill health I need to cancel my recent reservation.
user
Sure, can you please specify your name to cancel your reservation?
assistant
My name is Ashley Davis.
user
I found reservation on your name. Shall I cancel this reservation?
assistant
So, please cancel my ticket.
user
Ok Davis, your reservation has cancelled successfully.
assistant
Thank you for your help.
user
Thank you, for contacting us.
assistant