Hello.
user
Hello, how can I support you at present?
assistant
I want to cancel my reservation due to heavy rains at my destination place, so please help me.
user
Sure, we are here to help you. May I know your name to proceed further?
assistant
Sure, my name is Ronald Parker.
user
Ok, please wait for a while.
assistant
Sure.
user
Thank you for your time, There was no reservation found on your name in our system database.
assistant
No worries, thank you.
user
Thank you for choosing us.
assistant