Hello.
user
Hello. How may I help you?
assistant
I would like to cancel my reservation due to my dance programme got cancelled with insufficient funds. Can you please help me with cancelling my reservation?
user
May I know your name?
assistant
Sure, please check the reservation with name of William Campbell.
user
Sorry, no reservation found with your name.
assistant
Oh! May be booking is not perfectly done.
user
Thank you for approaching us.
assistant
Anyway, thank you for checking.
user
Welcome.
assistant