Hello.
user
Hello. How may I assist you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, I will help you with that. May I know your name to check your reservation?
assistant
My reservation was done under the name Mark Roberts.
user
Thanks for giving your name, there is no flight reserved with your name to change it.
assistant
That's ok, not an issue. Anyways, thank you for the information.
user
Ok, thanks for opting us.
assistant