Hello.
user
Hello, how may I assist you today?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, I will help you with cancellation.
assistant
Thank you.
user
May I know your good name please?
assistant
My name is Kathleen Walker.
user
Thank you for your name, sorry there is no reservation found on your name in our system data.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for visiting us, we hope see you again.
assistant