Hello. Mark Jones here.
user
Hello, how can I be your helping hand?
assistant
Due to sudden health issue, I am not able to travel in a flight on those date that I want to travel. So, I would like to change my reservation. Can you please help me out with that?
user
Sure. Please wait for a while, I will check your previous reservation.
assistant
Ok, take your time.
user
Thank you for being patience, there is no reservation found on your name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you for reaching us.
assistant
Welcome.
user