Hi.
user
Hello. How may I aid you?
assistant
I need to cancel my reservation due to some issues, can you help me out?
user
Sure, may I know your name?
assistant
Please check the reservation details on my name Frank Gonzalez.
user
Please wait for a moment to check your details.
assistant
Sure, take your own time.
user
Sorry, no reservation found on your name.
assistant
That's ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant