Hello.
user
Hello. How can I assist you?
assistant
I need to cancel my recent reservation due to my exam postponed, can you please help me out?
user
Sure, can I know your name please?
assistant
Sure, my name is Nicole Adams here.
user
Sorry, there is no reservation found on your name.
assistant
Ok, not an issue.
user
Thank you for approaching us.
assistant
Thank you for your information.
user