Hi.
user
Hello. How can I assist you today?
assistant
My brother wanted to cancel his reservation because he got some urgent work. Can you please help me to cancel his reservation?
user
Sure, may I know your brother's name please?
assistant
Yes, his name is Jerry Harris.
user
Please wait, let me check for his reservation status in our website.
assistant
Sure.
user
I have checked and seen that there is no reservation found under your brother's name.
assistant
Not an issue, anyway thank you for checking.
user
It's my pleasure, have a good day.
assistant