Hello, I am Laura Garcia.
user
Hello, how may I help you?
assistant
Due to my health issues, I want to change my existing reservation. Could you help me with it?
user
Sure, please wait a moment I'll check the details of your reservation.
assistant
Ok.
user
Thanks for waiting. Sorry Garcia, in my database I didn't found any reservation regarding your name.
assistant
Thanks for the quick response.
user
Thanks for contacting us, have a good day.
assistant