Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my reservation due to sudden demise of my grand mother. Can you help me?
user
Sure, can I have your name please?
assistant
My name is Jeffrey Campbell.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, we found a reservation on your name, do you like me to cancel?
assistant
Yes, I need to cancel.
user
Ok, your reservation has been cancelled.
assistant
Thank you, You have done a good job.
user
Thank you for opting us.
assistant