Hello.
user
Hello, how may I assist you at this moment?
assistant
I would like to change my flight reservation as my trip got postponed, can you please help me?
user
Sure, I will help you with that. May I know your good name?
assistant
Carol Hall.
user
Ok, please wait for a minute.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name in the database.
assistant
No issue, thank you for your time.
user
Thank you for choosing us.
assistant