Hi.
user
Hello.
assistant
Helen Taylor here.
user
How can I guide you for today?
assistant
As I have fallen sick suddenly due to bad weather, I would like to cancel my recent reservation.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
That's ok, thank you for your help.
user
Thank you for contacting us, have a nice day.
assistant