Hello.
user
Hello, how may I aid you?
assistant
My name is Charles Gonzalez. I would like to cancel my reservation, could you help me out?
user
Sure, I am here to help you in cancelling the the flight ticket. Please allow me a moment to check your reservation details.
assistant
Sure, take your time.
user
Sorry Charles, there is no active reservation on your name.
assistant
That's ok.
user
Thank you for reaching us.
assistant
Thank you for your time.
user