Hi.
user
Hello, how may I aid you today?
assistant
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
Sure, may I know your name please?
assistant
Amy Roberts here.
user
Wait a while, kindly.
assistant
Sure.
user
Thank you for waiting, there is no reservation found for the user name in our data base to cancel your previous booking.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching us.
assistant