Hello.
user
Hello.
assistant
I am Elizabeth Young.
user
How can I help you?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me out?
user
Elizabeth Young, I am willing to help you for this. Let me check your reservation status in our records.
assistant
Sure, I will wait for your information.
user
Elizabeth Young sorry for inconvenience, no reservation is found with your criteria.
assistant
That's ok, no problem. Anyway thank you for checking.
user
Thank you very much for utilising our agency.
assistant