Hello.
user
Hello. Can you provide me your concern?
assistant
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
user
Ok, I will assist you with the concern you have provided.
assistant
Thank you.
user
Please can I know your name?
assistant
Sure, my name is Mark Jones.
user
Sorry, there is no reservation been found on your name to cancel.
assistant
Oh! It's ok, no problem.
user
Thank you for choosing our agency.
assistant
Thank you for your information.
user