Hello.
user
Hello.
assistant
I am Robert Scott.
user
How can I help you at this moment?
assistant
I have to cancel my previous flight ticket booking due to cancellation of event, can you please help me in cancellation process?
user
Sure, I will help you with that. Please wait a moment, I will check your previous reservation status.
assistant
Thank you for considering my request and I can wait for your response.
user
There is no previous reservation available under your name.
assistant
No issues with that one, I think it is not booked properly, thank you for your help.
user
Thank you for reaching us.
assistant
Welcome.
user