Hello, I am Barbara Smith.
user
Hello, how may I help you?
assistant
As my managed did not approve my leave, I would like to cancel my recent reservation.
user
Sure, please give me a moment.
assistant
Ok.
user
I have found your reservation, shall I cancel it?
assistant
Ok, please proceed for cancel.
user
Your ticket is cancelled. As it is non refundable flight, you will not receive any refund.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant