Hello.
user
Hello. How may I address you?
assistant
I would like to cancel my recent reservation. Can you help me out in this?
user
Sure, may I know your good name to proceed with cancellation?
assistant
I am Dorothy Lewis.
user
Thank you for providing your name.
assistant
It's ok.
user
I apologise that there is no seat reserved with the given name.
assistant
That's ok, not an issue.
user
Thank you for choosing our agency to assist you.
assistant
Thank you for your information.
user