Hello.
user
Hello, how may I help you?
assistant
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Sure, we are here to help you. May I know your name please?
assistant
Thank you for accepting my request, I have reserved it on the name of Kathleen Williams.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.
user
Thanks for contacting us.
assistant