Hi.
user
Hello. How may I assist you?
assistant
I would like to cancel my flight reservation as my mother is unwell, can you please help me?
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name please?
assistant
Myself Paul Brown.
user
Paul Brown, we haven't found any reservation under your name in our database.
assistant
No problem, thank you for checking.
user
Thank you for choosing us.
assistant