Hi.
user
Hello, how can I aid you for today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
I am here to help you about that, can you please provide your name to check the reservation status under your name?
assistant
I am Margaret Young.
user
Sorry for the trouble which is caused to you, I have not found any reservation on your name in our database.
assistant
No problem, thanks for checking.
user
You are welcome, thank you for reaching us.
assistant