Hello.
user
Hello, how may I aid you today?
assistant
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, my name is Christine Thompson.
user
Please wait for a while.
assistant
Sure, take your time.
user
Thanks for your time, there is no active reservation found in your name.
assistant
Oh! I think the ticket was not booked due to server issue.
user
Thank you for choosing us.
assistant
Anyway, thank you for the information.
user