Hi.
user
Hello, how can I help you today?
assistant
I am Carolyn Wright, just want to cancel my reservation, because my holiday trip is cancelled.
user
Sure, I am happy to help you.
assistant
Thank You.
user
Please wait for a while, I will check and get back to you.
assistant
Sure.
user
Thanks for your patience, we found a reservation on your given name. Shall I cancel it?
assistant
Ok. Please cancel it.
user
Ok, your reservation has been cancelled.
assistant
Thank you for your quick response.
user
Thanks for choosing us.
assistant