Hello.
user
Hello. How can I assist you from flight booking agency?
assistant
I am Patricia Scott. Due to heavy rainfall in New York, I want to change my existing reservation.
user
Sure, I will help you with this. Wait a moment please, let me check the database and get back to you.
assistant
Ok.
user
Patricia Scott, there is no active reservation found with your name in our database to change it.
assistant
That's ok, thank you for your information.
user
Thank you for utilising our services.
assistant