Hello.
user
Hello, how can I aid you?
assistant
I just need your help in cancelling my recent reservation.
user
Ok, may I know your good name please?
assistant
Sure, my name is Janet Baker.
user
Please wait for a moment. Sorry, there is no reservation found on your name in our database to cancel.
assistant
That's ok, thank you for the information.
user
You are most welcome.
assistant