Hello.
user
How may I aid you today?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, I am glad to help you out in cancelling the flight ticket. Please provide me your name to check the reservation status on your name.
assistant
My name is Laura Lee.
user
Please allow me a moment Laura Lee.
assistant
Ok, take your time.
user
Sorry Laura Lee, there is no flight reservation on your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant