Hi.
user
Hello. How can I assist you at this moment?
assistant
I am planning to change my reservation to another destination, so can you help me to change my reservation?
user
Sure, I will help you in changing your reservation. Can you please provide your name to check your reservation status?
assistant
Sure, my name is Kathleen Green.
user
Wait a moment please.
assistant
Ok.
user
Kathleen Green, there is no active reservation found under your name in our database.
assistant
Ok, proceed with my booking. That's ok, thank you.
user
Thank you for utilising our service.
assistant