Hi.
user
Hello, how may I assist you today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, may I know your name?
assistant
I am Amy Adams.
user
Ok, please wait for sometime.
assistant
Sure.
user
Thank for waiting, there is no active reservation found on your name in our data base.
assistant
No problem, thanks for checking.
user
Thank you for reaching us.
assistant