Hi.
user
Hello. How may I asssit you today?
assistant
I am Melissa Thompson. I am planning to change my reservation to another destination, so can you help me to change my reservation?
user
Sure, I am here to help you, please wait for a minute.
assistant
Ok.
user
Sorry, I could not find any reservation with your name.
assistant
That's ok, thank you.
user
My pleasure.
assistant