Hello.
user
Hello, how may I assist you today/.
assistant
Can you please help me to cancel your recent reservation as my plan to meet my old friend got postpone?
user
Sure, may I know your name for the cancellation process?
assistant
I am Ruth Hall.
user
Your reservation found. Are you sure with this cancellation?
assistant
You can proceed with the cancellation.
user
Your cancellation done with our end.
assistant
Thank you for your help in cancellation.
user
Welcome, thank you for reaching us.
assistant