Hello.
user
Hello.
assistant
My planned holiday's vacation trip got changed so that I want to change my existing reservation, can you help me?
user
Sure, hold on for a moment.
assistant
Ok.
user
Can I know your name?
assistant
Sure, I am Sharon Jackson.
user
I am sorry to inform you that there are no reservations with your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you, have a good day.
assistant