Hi.
user
Hello how may I assist you?
assistant
 I need to cancel my recent reservation due to my scheduled examination dates has been postponed. Can you please help me in cancellation?
user
Sure, please provide your good name to check the reservation in the reservation list?
assistant
I am Jeffrey Thomas.
user
Please wait for some time, I will check with your reservation status and revert to you.
assistant
Ok.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
No issues.
user
Thank you for availing us.
assistant
Thank you for your quick response.
user