Hello.
user
Hello, how can I serve you today?
assistant
Owing to an emergency I had request for this cancellation.Can you please help me in that?
user
Sure, we are gleeful to help you. To proceed further, I need your name, Can you please provide?
assistant
My name is Sandra Young.
user
Thank you. Can you please wait for a moment, I will check with your recent reservation.
assistant
Sure.
user
We are sorry to inform you that, we did not find any reservation with your name.
assistant
That's not a problem.
user
Thank you for reaching us.
assistant
Thanks for your kind information.
user