Hello.
user
Hello, how may I help you today?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, may I know your good name?
assistant
I am Edward Taylor.
user
We found a reservation on your name, shall I cancel it?
assistant
Please proceed to cancel.
user
Your reservation has been cancelled successfully.
assistant
Thank you for your kind service.
user
Thank you for reaching us.
assistant