Hello, Michelle Jones here.
user
Hello, Michelle. What can I do for you?
assistant
Due to sudden health problem of my Paternal Grand Father, I am bound to change my existing reservation, can you please help me?
user
Oh! that's so sad. I will surely help you with that. Let me check with your details.
assistant
Ok.
user
Sorry to inform you Michelle, there is no reservation found under your name.
assistant
Ok, no issues.
user
Do you want any other booking?
assistant
Thank you for the information. No, not at this moment.
user
Ok. Thank you for reaching us.
assistant