Hi.
user
Hello. How can I assist you?
assistant
I am Kimberly Jones.
user
Ok.
assistant
I want to visit my grand parents home, but suddenly my plan was changed can you help in change my reservation?
user
Ok, please wait.
assistant
Sure.
user
Sorry, Jones. No reservation found on your name to change.
assistant
That's fine, thanks for your information.
user
Thank you for opting our service.
assistant