Hello.
user
Hello, how can I assist you today?
assistant
I would like to change my existing reservation, due to sudden demise of my grand father. Can you please help me?
user
Sure, may I know your good name?
assistant
My name is Linda Davis.
user
Please wait for a moment.
assistant
Sure, I will wait for your response.
user
Sorry to say that, no reservation was found with your good name.
assistant
No problem, thank you for checking.
user
Thank you for reaching us.
assistant