Hi, my name is Kenneth Scott.
user
Hello, how may I help you?
assistant
Due to the sudden demise of my Uncle, I am unable to catch a flight. So I had a request to you to cancel my existing reservation.
user
Ok, please stand by I will revert you.
assistant
Sure.
user
Thank you, no reservation found with your name.
assistant
Ok, no problem. Thanks for your assistance.
user
Have a nice day.
assistant