Hello.
user
Hello, how can I assist you?
assistant
I want to change my existing reservation, can you please help me with this?
user
Sure, I'm glad to help you with that. May I know your good name please?
assistant
I am Pamela Edwards.
user
Ok, please wait while I'll check your reservation status.
assistant
Sure.
user
Pamela Edwards, there is no active reservation found under your name to do changes in that.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for choosing us, have a nice day.
assistant