Hi.
user
Hello, how may I be of your assistance?
assistant
 I am Ruth Roberts want to cancel my reservation owing an emergency.
user
Sure, I will help you.
assistant
Thank you.
user
Please wait for a minute, I will revert to you with current status.
assistant
Ok.
user
We found a reservation on your name and we cancelled it successfully.
assistant
Ok, thank you for your help.
user
Thank you.
assistant