Hello.
user
Hello, good morning.
assistant
Very Good Morning.
user
What kind of assistance are you looking from our end?
assistant
I would like to cancel my reservation due to some issues, as I am in hurry. Could you please assist me in cancelling my reservation which I had done my booking in the last week?
user
Sure, I am here to help you with the process.Firstly, can I know your name for initiating the process.
assistant
Thank you and my name is Amanda Lee.
user
Ok Amanda, do you remember your booking ID which is sent to you to your registered mobile number.
assistant
Sorry, my mobile is not with me right now.
user
Ok, no problem. Can you let me know on which date you booked your reservation?
assistant
Yes, I was little confused about the date on which I made my booking. Can you please check the reservation with my name on 03/04 and 03/05.
user
No problem, I will check on both the dates for any existing reservation with your name.
assistant
Thank you.
user
I am sorry Amanda, there are no active reservations with your name in our database.
assistant
It's ok, thank you for your valuable time and I really appreciate your patience.
user
Thank you, have a great day ahead.
assistant
Thank you.
user