Hello.
user
Hello, how can I best serve you today?
assistant
I would like to cancel my reservation as I am leaving for delegates meet, can you please help me out?
user
Sure, we are glad to serve you.
assistant
Thank you.
user
Before proceeding to cancel. May I know your name please?
assistant
Frank Rodriguez here.
user
Sorry Frank Rodriguez, based on your name we haven't found any flight reservation in airline database.
assistant
Ok no problem, thank you for your services.
user
Thanks for contacting us.
assistant