Hi.
user
Hello. How may I aid you?
assistant
I need to cancel my reservation due to some personal issues, can you help me out?
user
Sure, may I know your name?
assistant
Myself Carolyn Garcia.
user
Please wait for a moment to check.
assistant
Sure, take your own time.
user
Sorry, no reservation found on your name.
assistant
That's ok, not an issue. Thank you.
user
Thank you for reaching us.
assistant