Hello.
user
Hello. How can I assist you today?
assistant
I want to change my reservation, can you help me?
user
Sure, I will help you with that. May I know your name to proceed further?
assistant
Thank you. My name is Gary Turner.
user
Please give me a moment.
assistant
Sure.
user
Gary, there is no reservation found under your name.
assistant
That's ok, thank you for your information.
user
Thank you for contacting us.
assistant