Hi.
user
Hello. How can I  help you?
assistant
Could you please help me to cancel my recent reservation as my trip got postpone due to bad weather conditions?
user
Sure, just a moment please.
assistant
I made a reservation by this name Sarah Davis. Sure.
user
I am sorry no reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant