Hello.
user
Hello, do you need any help from us?
assistant
I would like to change my recent reservation doe to some personal issues, will you help me with that?
user
Sure, could I have your name please?
assistant
Myself Jack Rodriguez.
user
Ok, please allow me a moment.
assistant
Ok, take your own time.
user
Sorry, there is no reservation with your name in our portal to make changes.
assistant
Ok, not an issue. Thank you for your information.
user
You are welcome, have a great day.
assistant