Hi.
user
Hello, how may I aid you today?
assistant
I want to cancel my reservation which is done recently due to some health issues, can you please help me?
user
Sure, I am here to help you out. Please provide me your name to previous reservation on your name.
assistant
Sure, my name is Emma Martinez.
user
In search to your request, there is no active reservation on your name.
assistant
Ok, no problem. Thank you for your service.
user
Thank you for reaching us.
assistant