Hello.
user
Hello, how can I assist you?
assistant
I am willing to cancel my previous reservation because my planned trip got cancelled suddenly. Can you please help me to do that?
user
Sure, may I know your name to check your ticket from our database?
assistant
Thank you for accepting my request. My name is Margaret Walker.
user
Please wait for a moment.
assistant
Sure, I will wait for your response. Take your time.
user
We regret to inform you that there is no active reservation found on your name to cancel.
assistant
It's ok, I think the ticket is not booked properly. Anyways thank you for your help.
user
Thank you for contacting us.
assistant
Most welcome.
user