Hi.
user
Hello, how may I help you?
assistant
I need to cancel my ticket due to my health issue, can you help me?
user
Sure, I am willing to help you for this. May I know your name please?
assistant
I am Pamela Baker.
user
Just a moment, let me check your reservation status in our records.
assistant
Sure.
user
Sorry for inconvenience, no reservation is found under your name to cancel.
assistant
That's ok. Thank you for your service.
user
Thank you very much for approaching our agency.
assistant