Hi.
user
Hello, how may I help you.
assistant
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
user
Sure, please wait for a moment to check your details. Meanwhile, may I know your name?
assistant
Sure, my name is Sharon Thomas.
user
Sorry to say, no reservation found on your name.
assistant
That's ok, thank you.
user
Thank you for reaching us, have a nice day.
assistant