Hi.
user
Hello, how may I assist you today?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, may I know your name for the cancellation process?
assistant
I am Elizabeth Phillips.
user
Thank you, please wait for a while.
assistant
Sure.
user
Sorry, we couldn't find a reservation on your name to cancel.
assistant
Ok, no issues.
user
Welcome, thank you for reaching us.
assistant
Thanks for the information.
user