Hello.
user
Hello.
assistant
I unable to travel the trip which I have planned on my journey dates, so can you please check it once and help me out in cancelling the flight ticket?
user
Sure, I can help you with that.
assistant
Thank you for your positive response.
user
May I know your name for further process?
assistant
Sure, my name is Brian Gonzalez.
user
Please wait a moment, I will check your previous reservation status.
assistant
Sure, take you own time.
user
There is no previous reservation available in your name.
assistant
Ok, I think it is not booked properly when I am reserving the ticket due to server issue. Thank you for your service.
user
Thank you for reaching us, have a nice day.
assistant
Most welcome.
user