Hello. Kimberly Edwards here.
user
Hello. How may I help you?
assistant
I want to cancel my reservation due to my health issue.
user
Sure, please give me a moment.
assistant
Ok, sure take your time.
user
I am sorry that there is no reservation status found for the user to cancel the ticket.
assistant
It's ok, anyway thank you for the information.
user
Thank you for reaching us, have a nice day.
assistant