Hi.
user
Hello.
assistant
I am Nicole Davis.
user
How may I assist you?
assistant
I want to change my reservation, can you help me with that?
user
Sure, I am here to help you with that. Can you please wait a minute?
assistant
Sure.
user
Sorry for the inconvenience, there is no active reservation found  with your name to change the ticket details.
assistant
Ok, no issues. Thank you.
user
You are most welcome. Thank you for choosing us.
assistant