Hello.
user
Hello, how may I help you?
assistant
I want to change my existing reservation due to postpone of my exams, can you help me with that?
user
Sure, please share your good name?
assistant
My name is Amanda Jackson.
user
Please wait for a while.
assistant
Sure.
user
Thank you for your time, sorry no reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant