Hello, I am Stephanie Hill.
user
Hello, how can I help you at this moment?
assistant
Can you please help me to cancel my recent reservation as I can not make that trip due to the snow fall?
user
Sure, I will help you with this. Please be on hold for a moment.
assistant
Ok, I will wait.
user
Stephanie Hill, I couldn't find any active reservation found under your name in our database.
assistant
Ok, not a problem may be it is not been reservaed. Thank you for the help.
user
Thank you for utilizing our service.
assistant