Hello.
user
Hello, how can I abet you today?
assistant
I want to cancel my recent reservation, because I want to travel  with my friends by road. Can you help me?
user
Sure, I am here to help you, may I know your name?
assistant
Dorothy Garcia here.
user
Please wait for a while.
assistant
Ok.
user
Sorry, we couldn't find any reservation on your name.
assistant
No problem, Thanks for the information.
user
Thank you for approaching us, have a great day.
assistant