Hello.
user
Hello, how may I help you today?
assistant
My name is Richard Hall, I want to change my existing reservation due to bad weather condition.
user
Sure, please wait for a moment I will check the reservation list and revert to you.
assistant
Ok.
user
Thank you for your time, no reservation was found on the name Richard Hill.
assistant
Not an issue, thank you for your service.
user
Thank you for availing us.
assistant