Hi. Scott Wright here.
user
Hello Scott, how can I help you today?
assistant
Can you change my exiting reservation which I have done previously with my name.
user
Sure, I will help you with that, please hold on for a moment to check your reservation status.
assistant
Sure, get back with the status of my reservation.
user
Scott, I did not find any reservation with your name in my database.
assistant
It's ok, not an issue for me. Anyway thanks for checking.
user
Thank you for reaching us.
assistant