Hello.
user
Hello. How can  I aid you?
assistant
Can you please help me to change my existing reservation, due to bad weather conditions?
user
Sure, We are here to help you.
assistant
Thank you.
user
May I know your name?
assistant
Matthew Miller here.
user
Give me a minute.
assistant
Sure.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
Ok, thank you.
user
Thank you for reaching us.
assistant