Hello.
user
Hello, could you please tell me for what service you reached us?
assistant
Due to change in my plan to visit Boston, can you please help me in changing my existing reservation?
user
Sure, I am glad to help you.
assistant
Thank you.
user
Could you please tell me on what name you reserved a plane ticket previously?
assistant
My previous reservation has done with the name of Richard Jackson.
user
Ok, please wait for a while it may take few minutes.
assistant
Sure.
user
Jackson, I haven't found your previous reservation in our portal to change further.
assistant
Ok, no issues. May be my friend has already changed my reservation on behalf of me.
user
Do you need any other assistance, I am glad to help you?
assistant
No, thank you for providing information.
user
Thank you for connecting with us.
assistant
Welcome.
user