Hello.
user
Hello. How may I aid you?
assistant
I am Kimberly Lewis. I need to change my reservation due to my planned event got postponed. So please help me with that.
user
Sure, I will help you. Please be on hold for a while, I will check your reservation status and get back to you.
assistant
Thank you. I will wait for your response.
user
Sorry, I have not found any reservation under your name in our database.
assistant
Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.
user
You are most welcome and thank you for reaching us.
assistant
Most welcome.
user