Hello. I am William Thompson.
user
Hello, how can I amend you?
assistant
I need to change my existing reservation, as my football match got postponed due to bad weather. Please help me in changing?
user
Sure. Please wait for a while, I will check your reservation.
assistant
Ok.
user
Thank you for waiting, there is no reservation found on your name.
assistant
Ok, no issues. Thank you for your service.
user
Thank you for reaching us.
assistant