Hello, I am Thomas Brown.
user
Hello, how can I render you?
assistant
I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me in this?
user
Sure, please wait for a moment.
assistant
Ok.
user
Thanks for holding on, there is no reservation found in your name.
assistant
It's alright not an issue. Thank you for your information.
user
Thanks for contacting us, hope to serve you again.
assistant