Hi.
user
Hello.
assistant
I am Katherine Nelson.
user
How may I abet you today?
assistant
 I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow.
user
Sure, wait a moment I will check the reservation status.
assistant
Ok.
user
Thanks for waiting, we did not found any reservation on this name.
assistant
That's Ok, thanks for your response.
user
Thanks for approaching us.
assistant