Hello.
user
Hello.
assistant
I am Dorothy Thomas.
user
How may I help you now?
assistant
Owning to an emergency I want to change my existing reservation. Can you please help me with this?
user
Ok, please allow me to check with your previous booking for a moment.
assistant
Sure.
user
Sorry to say, there is no active reservation under your name.
assistant
Ok, not an issue.
user
Thank you for approaching our services.
assistant
Thank you for the information.
user