Hi,.
user
Hello, how may I aid you?
assistant
Please cancel my recent reservation due to sudden demise of my grand father.
user
Ok, may I know your name to check with the current status and get back to you?
assistant
Sure, my name is Benjamin Smith.
user
Ok, please wait for a while.
assistant
Sure.
user
We could not find any active reservation by this name in our data base.
assistant
Ok, not a problem. Thank you for information.
user
Thank you for picking us.
assistant