Hi.
user
Hello.
assistant
Donald Phillips here.
user
How can I help you now?
assistant
I would like to cancel my reservation due to snow storm in my location.
user
Ok, please wait for a while.
assistant
Ok, take your time.
user
Sorry Donald, there is no reservation found on your name.
assistant
It's fine, not an issue.
user
Thank you for approaching us, have a nice day.
assistant
Thank you for your information.
user