Hello.
user
Hello, how may I serve you at this moment?
assistant
I am Mark Davis. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, please wait for a while.
assistant
Sure, take your time.
user
Sorry, we didn't find any reservation on your name to cancel.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant