Hi.
user
Hello, how can I help you?
assistant
As my educational trip was postponed, I want to change my existing reservation.
user
Sure, please wait a minute.
assistant
Ok.
user
Sorry, to inform you that there is no reservation found. Please provide me your good name to continue further details.
assistant
Ok, I am Jennifer Smith.
user
Thank you, for reaching us.
assistant
Thank you for your assistance.
user