Hi.
user
Hello. How may I serve you today?
assistant
Owing to an emergency, my meeting with client got postponed, so I want you to change my existing reservation.
user
I am happy to help you with that. May I know your good name to check your reservation status?
assistant
Sure, Kevin Brown here.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry to say that, we have not found any flights running on your desired routes. Sorry, no reservation found on your name in our records.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for choosing us.
assistant