Hi. I am James Hall.
user
Hello, how can I help you?
assistant
Owing to an emergency business meeting, I am unable to travel to my destination.
user
Sure, please wait a moment.
assistant
Can you please help me in cancelling my ticket?
user
Sure, I will help you in cancellation.
assistant
Thank you.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no problem. Thank you.
user
Thank you.
assistant