Hi.
user
Hello. How can I assist you at this moment?
assistant
I would like to change my brother's reservation because he is not feeling well, can you please help me out?
user
Sure, I will help you with this.
assistant
Thank you.
user
Can you please provide the name on which you have previously reserved the ticket?
assistant
Sure, his name is Richard Turner.
user
Richard Turner, there is no active reservation found under this name change it.
assistant
Not an issue, thank you for the information.
user
Thank you for contacting us.
assistant