Hello.
user
 Hello. How may I aid you?
assistant
I would like to change my reservation due to some health issues, can you please help me out with that?
user
 May I know your name for the documentation process?
assistant
Myself Shirley Allen.
user
Thank you. Please be online for a while. I will check your reservation status and get back to you.
assistant
Sure, I will wait for your response.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, no issues. Thank you for checking out.
user
Welcome Shirley Allen.
assistant