Hello.
user
Hello, do you need any help from us?
assistant
I need to cancel my current ticket due to sudden change in weather condition, can you aid me in cancellation?
user
Sure, could I have your name please?
assistant
Steven Lee.
user
Ok, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
No problem, thank you for searching.
user
You are welcome, have a great day.
assistant