Hi.
user
Hello, how may I help you?
assistant
Unfortunately I have an emergency meeting so I want to cancel my reservation, can you please help in cancelling my reservation?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your good name please ?
assistant
I am Emma Young.
user
Please wait for a while.
assistant
Ok.
user
Sorry, there is no reservation found on your given name.
assistant
Ok, no problem. Thank you for your quick response.
user
Thanks for choosing us.
assistant