Hello, John Hernandez is here.
user
Hello, how may I serve you?
assistant
I need to cancel my reservation as I need to stay back in own city due to having heavy snow-storms.
user
Ok.
assistant
Can you help me in this?
user
Sure, I will help you. Wait a  minute.
assistant
Ok, I will wait.
user
Thanks for waiting, there is no reservation found on your name.
assistant
Not a issue. Thank you for your help.
user
Thank you for availing us.
assistant