Hi.
user
Hello. How can I aid you?
assistant
I need to change my existing reservation some weather problems, Can you please help me with that?
user
Sure, may I know on which name the ticket has been reserved?
assistant
Jeffrey Wright here.
user
Please be on hold, I will revert back to you in couple of minutes.
assistant
Sure.
user
Thank you for waiting. Sorry to notify, there is no active reservation found on your given name in our records to amend it.
assistant
Ok, no problem. Thanks for your information.
user