Hello.
user
Hello, how may I aid you today?
assistant
I want to change my existing reservation due to bad weather condition, can you please help me with that?
user
Sure, I am here to assist you. Please provide your name.
assistant
My name is Paul Smith.
user
Ok, please wait.
assistant
Sure.
user
Thank you for waiting, No reservation was found on your name to change it.
assistant
Not an issue, thank you.
user
Thank you for availing us.
assistant