Hello. I am Shirley Baker.
user
Hello, how may I help you for the day?
assistant
Can you please change my existing reservation as my plan to visit my grand mother's home got postponed?
user
Sure, I am here to help you. Please wait for a while, I will check your previous reservation.
assistant
Ok, I will wait.
user
Thank you for your time, there is no active reservation found on your name.
assistant
It's ok, thank you for the information.
user
Thank you for reaching us.
assistant