Hi,.
user
Hello, how may I assist you?
assistant
I would like to cancel my recent reservation due to sudden demise of my grand mother. Can you help me with that?
user
Sure, may I know your name.
assistant
I am Pamela Scott.
user
We could not found any reservation on your name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for reaching us.
assistant