Hi.
user
Hello, how may I assist you today?
assistant
As my planned trip has been postponed to some other dates, I need your help in changing my recent reservation.
user
Sure, we are here to help you. Can I have your name to proceed further?
assistant
Sure, my name is Donna Martin.
user
Ok, please wait a moment.
assistant
Sure, I'll wait for your response.
user
Thank you for your time, sorry no reservation found on your name.
assistant
That's ok, thank you for giving the information anyways.
user
Thank you for opting us.
assistant