Hello.
user
Hello, how can I assist you?
assistant
Can you help me to change my reservation?
user
Sure, please provide your name to fetch your ticket from our database.
assistant
I am Sandra Hill.
user
Please wait for a moment.
assistant
Sure.
user
We regret to inform you that there is no active reservation found on your name.
assistant
No problem, thank you for checking.
user
Thank you for contacting us.
assistant