Hi.
user
Hello. How can I  help you?
assistant
My business meeting got postponed, can you please help me in changing the reservation?
user
Sure, just a moment please. May I know your name please?
assistant
Please check the reservation on the name of Cynthia Mitchell.
user
I am sorry no reservation found on your name.
assistant
Ok, no problem. Thank you.
user
Thank you for choosing us.
assistant