Hello, I am Andrew Edwards.
user
Hello. How can I help you today?
assistant
As my manager did not approve my leave, I would like to cancel my recent reservation.
user
Sure, I can help you in canceling your reservation.
assistant
How much refund can I expect from the cancellation of the ticket?
user
Ok, please wait a moment, I will inform if there is any reservation available on your name.
assistant
Sure.
user
There is no previous reservation available on your name Andrew Edwards.
assistant
It's very urgent to me, can you recheck it once?
user
Sorry I understand your problem, but there is no reservation available on your name.
assistant
Thanks a lot, may be there is some problem from my side. I will check with my assistant and revert to you if my issue is unsolved.
user
Ok. Thank you for contacting us, have a nice day  Andrew Edwards.
assistant
You are welcome.
user