Hello.
user
Hello, how may I aid you?
assistant
Myself Charles Lee. I want to cancel my recent reservation, can you help me?
user
Sure, I am glad to help you out with that. Please give me a moment to check your reservation status.
assistant
Thank you. I will wait for your response.
user
Sorry, there is no reservation found on your name in our records.
assistant
That's ok,  no problem. Thank you for the information.
user
Thank you for reaching us.
assistant