Hello,.
user
Hello, how can I help you today?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, Let me know your good name please?
assistant
Myself, Sharon Williams.
user
Ok, please wait a moment.
assistant
Ok.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for choosing us.
assistant