Hi.
user
Hello. How can I help you at this moment?
assistant
Emma Lewis here. Can you please help me in changing my existing reservation?
user
Sure, I will aid you with that. Please wait a moment, I will check your previous reservation status.
assistant
Thank you and I will wait for your response.
user
There is no previous reservation available under your name.
assistant
No issues, thank you for your information.
user
Thank you for reaching us.
assistant