Hello.
user
Hello. How can I assist you today?
assistant
I want to change my existing reservation, as my exams got postponed. Can you please help me out with it?
user
Sure, may I know your name to check for the previous reservation?
assistant
Thank you, my name is Catherine Collins.
user
Please allow me a moment.
assistant
Ok, sure.
user
There is no reservation found under your name in our data base.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for contacting us.
assistant