Hello, Kathleen Roberts here.
user
Hello Roberts. Good morning, how can I assist you at this moment?
assistant
Owing for an emergency, I would like to cancel my reservation. Can you please help me in cancelling my reservation?
user
Sure, I will help you with cancelling your reservation.
assistant
Thank you.
user
Please wait a moment, let me check the existing reservation status. Thank you for waiting. Sorry Roberts, no reservation has found under your name to cancel.
assistant
No problem, thank you for the information.
user
Most welcome. Thank you for choosing us.
assistant
You are welcome.
user