Hello.
user
Hello. How may I help you?
assistant
ctually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
May I know your name to check for the previous reservation?
assistant
My name is Carol Thomas.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
That's ok, no problem.
user
Thank you for reaching us.
assistant
Thank you for your information.
user