Hello.
user
Hello. How can I assist you today?
assistant
I want to cancel my recent reservation due to my soccer match got preponed.
user
Ok, may I know your name please?
assistant
Sure, Samantha Allen.
user
Ok, please wait for a moment.
assistant
OK.
user
Thanks for waiting. Sorry, no reservation found with your name.
assistant
Thank you for your response.
user
Thanks for choosing us.
assistant