Hi.
user
Hello, do you need any help from us?
assistant
I want to cancel my flight reservation as my brother met with an accident, can you please help me?
user
Sure, could I have your name please?
assistant
My name is Matthew Lopez.
user
Ok, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
Not an issue. Anyway, thank you for checking.
user
You are welcome, have a great day.
assistant