Hi.
user
Hello, how may I aid you?
assistant
Please help me out in changing my recent reserved ticket.
user
Sure, may I know your name to proceed?
assistant
Shirley White is my name.
user
Please wait for a moment to check your details.
assistant
Ok.
user
Sorry, no reservation found on your name.
assistant
That's ok. Thank you.
user
Thank you for reaching us.
assistant