Hello.
user
Hello, how can I assist you today?
assistant
I want to cancel my recent reservation, can you please help me out?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name for checking your previous reservation?
assistant
Sure, my name is Eric Green.
user
There is no reservation found under your name to cancel.
assistant
It's ok, thank you for the information.
user
Thank you for opting us.
assistant