Hi.
user
Hello.
assistant
Anna Jones here.
user
How can I aid you at this moment?
assistant
 I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
user
Sure, I will help you with that. Please wait a moment, I will check your previous reservation status.
assistant
Ok.
user
There is no previous reservation available in your name.
assistant
That's ok, thank you for your help.
user
Thank you for reaching us, have a good day Anna Jones.
assistant