Hi.
user
Hello, how may I support you today?
assistant
I need to change my existing reservation due to the sudden demise of my grandfather. Can you please help in changing my reservation?
user
Sure, please share me your good name.
assistant
My name is Charles Carter.
user
Please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Not an issue, thank you for your information.
user
Thank you for opting us.
assistant