Hello.
user
Hello,. How can I amend you today?
assistant
I am Rachel Thompson. Can you change my existing reservation as my exams got postponed?
user
Sure, we are here to aid you.
assistant
Thank you.
user
Please, wait I will check with the reservation and revert to you.
assistant
Sure.
user
Thanks for your time, we did not find any reservation with your name  Rachel Thompson in our data base.
assistant
Ok, Not an issue. Thank you for the information.
user
Thank you for availing us.
assistant