Hello.
user
Hello, how can I aid you?
assistant
 Owing to an emergency, I want to cancel my reservation. Can you please help me with that?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Kenneth Lee here.
user
I found your reservation and I cancelled it successfully.
assistant
Thank you.
user
Thank you for choosing us.
assistant