Hello.
user
Hello. How can I aid you?
assistant
I am planning to cancel my previous reservation, due to heavy rainfall in New York, can you help me in cancelling the ticket?
user
Sure, may I know your name for checking your previous reservation?
assistant
I reserved the ticket on the name Matthew Brown.
user
Ok, give me a minute.
assistant
Sure, take your time.
user
Sorry, there is no reservation found under your name.
assistant
That's fine, thank you for your information.
user
Thank you for opting us.
assistant