Hi.
user
Hello, how can I help you at present?
assistant
 I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
user
 Sure, may I know your good name?
assistant
Kevin Jackson here.
user
Ok, please wait for a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
No problem, thanks for the information.
user
Thank you for choosing us.
assistant