Hello. I am Thomas Carter.
user
Hello, how may I address you today?
assistant
I want to cancel my reservation due to my grandfather is going through a surgery, help me in cancelling my reservation.
user
Sure, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, no reservation found with your name to cancel.
assistant
No problem, thank you for your quick response.
user
Thanks for opting us, have a nice day.
assistant