Hello.
user
Hello. How may I guide you today?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, I will help you.
assistant
Thank you.
user
Can I know your name to check your previous reservation?
assistant
Virginia Green here.
user
Please be on hold.
assistant
Ok.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
No problem, Thanks for the information.
user
Thank you for reaching us, have a great day.
assistant