Hello.
user
Hello, how can I aid you today?
assistant
Due to some health issue, I want to change my existing reservation.
user
Sure, we are glad to help you. May I know your good name to proceed further?
assistant
Sure, please check the reservation on the name of Michelle Parker.
user
Sorry, we did not find any active reservation under your name.
assistant
Ok, Thank you for your service.
user
Thank you for opting us.
assistant