Hello.
user
Hello, how may I aid you at this moment?
assistant
I am Mary Gonzalez and I have to cancel my flight ticket reservation, can you please help me?
user
Sure, I will help you about your request.
assistant
Thank you.
user
Sorry Mary, after checking in our database there is no active reservations under your name.
assistant
Ok, no problem with that one, thanks for searching and your information.
user
Most welcome.
assistant