Hello.
user
Hello. How could I serve you today?
assistant
Due to sudden demise of my grand father, I want to cancel my recent reservation. Will you help me in that?
user
Please wait for a while.
assistant
Sure.
user
Can I have your name please for further proceedings?
assistant
Sure, my name is Gary Evans.
user
Unfortunately we did not find any reservation on your given name.
assistant
No issues, thank you.
user
Thank you for availing us.
assistant