Hi.
user
Hello. How may I aid you today?
assistant
I am Rachel Adams, due to some personal issue I want change my recent reservation, can you help with this?
user
Sure Rachel Adams, wait a moment let me check the status of your reservation.
assistant
Sure, take your own time.
user
Sorry, there is no reservation found under your name to change your reservation.
assistant
That's fine, anyway thanks for your information.
user
Ok, thanks for choosing us.
assistant