Hi.
user
Hello, how may I be of your help?
assistant
As my trip got postponed due to heavy rain at my destination place, can you help me in changing my reservation?
user
Sure, may I know your name to check in the reservation list?
assistant
Sure, my name is Jerry Hernandez.
user
Please wait for a minute.
assistant
Sure.
user
There is no reservation found on your name.
assistant
OK, no problem.
user
Thanks for choosing us.
assistant
Thank you for your information.
user