Hello.
user
Hello.
assistant
I am Joseph Nelson.
user
How can I assist you?
assistant
Can you aid me in cancelling my ticket? I am having an emergency.
user
Sure, i can help you with that. Please wait for a while.
assistant
No issues. Thank you for checking. You can take your time.
user
Joseph Nelson, there is no reservation found under your name to do cancellation.
assistant
No problem, thank you for checking.
user
Thank you for choosing us.
assistant
You are welcome.
user