Hi.
user
Hello, How can I assist you?
assistant
I just want to cancel my reservation as I am not feeling well to travel. So, please cancel my reservation.
user
Sure, May I know your name?
assistant
My name is Nicole Evans.
user
Please wait a second.
assistant
OK.
user
Sorry, No reservation found on your name. Thank you for reaching us.
assistant
Thanks for the response.
user