Hello.
user
Hello. How can I assist you now?
assistant
I want to cancel my reservation, because I am not unable to travel those dates, can you please cancel my reservation?
user
Sure, I will help you with that. May I know your name please?
assistant
Thanks, my name is Nancy Carter.
user
Sorry, there is no reservation found on your name.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for reaching us, have a nice day.
assistant