Hi.
user
Hello, how may I help you for today?
assistant
Owing an emergence, I want to change my existing reservation. Can you please help me with it?
user
Ok, please mention your name to check with your previous reservation.
assistant
My name is Emily Miller.
user
Give me a minute to check for your previous booking.
assistant
Ok.
user
Emily Miller, no reservation was found under your name. Sorry for the inconvenience.
assistant
Ok, no issues. Thanks for the help.
user
Have a great day Emily.
assistant