Hello.
user
Hello, how can I help you today?
assistant
I am Sandra Edwards. Can you please help me in changing my existing reservation, as my football match got postponed to some other date.
user
Sure, I am here to help you with that reservation change.
assistant
Thank you.
user
Please wait for a moment, let me check your previous reservation status.
assistant
Sure, take your time.
user
There is no active reservation found with your name in our database to change it.
assistant
No problem, thanks for your information.
user
Thank you for reaching us, have a great day.
assistant