Hello, is this the booking agency?
user
Hello. Yes your are at the right place. How can I help you?
assistant
My name is Kenneth Campbell, and due to my child taking ill, I will be unable to go on my trip. I'll need to cancel my reservation.
user
Sure we can do that. hold on when I process.
assistant
Take your time.
user
It seems there is no reservation with your name. May be it was cancelled sometime back before this. already.
assistant
I see. Thank you for checking.
user
Thanks for reaching out, have a good day!!.
assistant