Hello,.
user
Hello, how could I be of your help?
assistant
Due to heavy rains cricket match got postponed, so I need to change my existing reservation. Can you help me with that?
user
Sure, may I know your good name please?
assistant
Ok, Raymond Parker is my name.
user
Ok, give me a minute.
assistant
Sure, I will wait.
user
Unfortunately there is no reservation found according to your name.
assistant
Ok, thanks for your kind information.
user
Thank you for picking us.
assistant