Hello.
user
Hello. How may I aid you today?
assistant
I need to cancel my reservation as my planned trip got cancelled. So please help me with cancelling my reservation.
user
Sure, may I know your name to cancel your ticket?
assistant
Sure, myself Joshua Edwards.
user
Please wait for a moment.
assistant
Sure, take your time.
user
Sorry, no reservation is found by your name.
assistant
Oh! It may not be booked properly while booking. Anyway, thank you for your time.
user
Thank you for choosing us.
assistant
Most welcome.
user