Hello.
user
Hello, how may I aid you today?
assistant
Usually I prefer a connecting flight, but unfortunately my friend have already reserved my ticket with a direct flight. So, I want to change it.
user
Sure, kindly mention your name to change it.
assistant
Sure, you can check the reservation on the name of David Smith.
user
Thanks for providing your name. Please hold on.
assistant
Sure, I will wait.
user
Thanks for your time, there was no reservation found on your name.
assistant
Ok, Thank you for your help.
user
Thank you for opting us.
assistant