Hi.
user
Hello, how may I assist you?
assistant
Owing an emergence, I want to cancel my recent reservation. Can you help me with it?
user
Sure, may I know your good name please?
assistant
My name is David Jones.
user
Thank you David Jones, we found a reservation on your name. Shall I proceed for cancellation?
assistant
Ok, you can proceed.
user
Your ticket has been cancelled.
assistant
Thanks for the help.
user
Thanks for choosing us.
assistant