Hello. Anna Lee here.
user
Hello, how may I serve you today?
assistant
Due to bad weather, I need to cancel my reservation. Can you please help me with it?
user
Sure, we will help you. Please hold on for a moment.
assistant
Ok.
user
Sorry, we did not find any reservation with your name to cancel your ticket.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us. Have a great day.
assistant