Hello.
user
Hello, how may I provide assistance to you?
assistant
I want to cancel my recent reservation due to sudden demise of my grand father. Can you please help me with this?
user
Sure, may I know your name?
assistant
I am Carol Lewis.
user
Wait a minute.
assistant
Sure.
user
We could not find any reservation on your provided name.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for choosing us.
assistant