Hi. I am Barbara Jones.
user
Hello, do you need any help from us?
assistant
Due to an emergency, I want to cancel my reservation. Can you help me with that?
user
Sure, please allow me a moment.
assistant
Ok.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
Ok, thank you.
user
You are welcome, have a great day.
assistant