Hello,.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation due to sudden demise of my grand father. Will you help me in cancelling my ticket?
user
Sure, I am here to help you. May I know your name please?
assistant
Thank you, I am Ronald Garcia.
user
Thank you, sorry no reservation found with your name.
assistant
Ok, no problem.
user
Thank you for reaching us, have a nice day.
assistant
Thank you for quick response.
user