Hello,.
user
Hello, How may I help you?
assistant
I am Stephanie Carter, I want to cancel my recent reservation, due to a health issue.
user
Ok. Could you tell your name?
assistant
Already I provided my name.
user
Ok, please wait a minute. Stephanie Carter, your name is not in the reservation list.
assistant
Thank you, for your service.
user
Thanks for reaching us, Have a nice day.
assistant