Hello.
user
Hello, how may I support you today?
assistant
Can you please cancel my reservation, due to an emergency?
user
Sure, please share me your good name.
assistant
My name is Anna Robinson.
user
Please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, no issue. Thank you.
user
Thank you for reaching us.
assistant