Hi.
user
Hello. How may I assist you?
assistant
I need to change my reservation as my plan to go for an adventure trip got postponed. Can you help me?
user
Sure, I am here to help you out. May I know your name please?
assistant
I am Kathleen Hall.
user
Wait a moment lease.
assistant
Sure.
user
Kathleen Hall, we haven't found any reservation under your name in our database.
assistant
Ok fine, thanks for checking.
user
Thank you for choosing us.
assistant