Hi.
user
Hello, how can I best assist you now?
assistant
I want to cancel my reservation which is done recently due to some health issues, can you please help me?
user
Sure, we are glad to assist you in that.
assistant
Thank you.
user
Before proceeding to cancel your previous flight reservation. May I know your name?
assistant
Sure, my name is Brandon Martin.
user
Thank you. Please wait for a while, let me check your reservation status.
assistant
Sure, I will wait.
user
 I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
Ok, no problem. Anyways, thank you for your service.
user
Thanks for contacting us.
assistant