Hello,.
user
Hello, how can I assist you?
assistant
can you please help me in cancelling my recent reservation.
user
Sure, I can help you with that. May I know your good name please?
assistant
Myself, Donald Baker.
user
Ok, please wait while I'll check your reservation status.
assistant
Sure.
user
Donald Baker, there is no active reservation found under your name to do cancellation.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant