Hello.
user
Hello. How can I help you at this moment?
assistant
I want to change my existing reservation due to sudden postpone of my trip dates. Can you help me with that?
user
Sure, I will help you with that. May I know your name for further process?
assistant
Thank you.
user
Ok, please hold on a moment.
assistant
I am Samuel Hill. Sure.
user
Thank you for providing details, please wait a moment.
assistant
Ok.
user
There is no previous reservation available under your name.
assistant
Ok, no problem. Thank you for your response.
user
Thank you for reaching us.
assistant