Hello.
user
Hello.
assistant
I am Michelle Turner.
user
How may I help you today?
assistant
I need to change my reservation due to my planned event got postponed. So please help me with that.
user
That's fine for me, please wait for a while.
assistant
Thank you. I will wait for your response.
user
Michelle, there is no reservation found under your name to do modifications in that.
assistant
Oh! It may not be booked properly due to server issues while booking.
user
May be that's the reason.
assistant
Yes.
user
Thank you for choosing us.
assistant
Most welcome.
user