Hi.
user
Hello,  may I know your name?
assistant
I am Paul Williams.
user
How may I help you today?
assistant
Can you cancel my reservation, I have tried a lot of times to cancel but, I couldn't cancel my ticket.
user
Sure, please wait for a while.
assistant
OK.
user
We found a reservation on your name, shall I cancel your reservation?
assistant
Yes, please cancel it.
user
Your reservation has been cancelled.
assistant
Thank you so much.
user
Thank you for approaching us.
assistant