Hello.
user
Hello, how may I assist you?
assistant
I am Ronald Young. As my grand mother going through a surgery help me in cancelling my flight ticket.
user
Sure, please wait for a minute.
assistant
Sure.
user
You informed us to cancel your reservation. But, there is no reservation found in your specified name.
assistant
Its ok.
user
Thank you for connecting us.
assistant
No problem, thank you for your response.
user