Hello.
user
Hello, how can I help you today?
assistant
I just want to change my existing reservation, due to sudden demise of my grand mother. Can you please help me with this?
user
Sure, I am here to help you.
assistant
Thank you.
user
Can you please mention your name?
assistant
My name is George Turner.
user
Sorry, no reservation found with your given name.
assistant
It's ok, thank you.
user
Thank you for choosing us.
assistant