Hello.
user
Hello, how may I assist you?
assistant
I am Jessica Martin. My family tour trip got postponed, so I want to change my existing reservation. Could you help me in changing the reservation?
user
Sure, please wait for a minute.
assistant
Ok.
user
I am sorry to inform that there is no reservation found with your name.
assistant
Not an issue. Thank you.
user
Thanks for availing us.
assistant