Hello.
user
Hello, how may I aid you?
assistant
Kimberly Nelson here. Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Sure, I am here to help you out. Please allow me a moment.
assistant
Thank you, take your time.
user
Sorry  Kimberly Nelson, there is no reservation on your name in our database.
assistant
Oh! I think the ticket was not booked due to server issue.
user
Thank you for reaching us.
assistant
Anyway, thank you for the information.
user