Hi.
user
Hello. How may I aid you?
assistant
Owing to an emergency, I want to change my reservation. Can you please help me with that?
user
Sure, I am here to help you. May I know your name to check your previous reservation status?
assistant
I am David Hernandez.
user
Ok, please be on hold.
assistant
Ok.
user
There is an active reservation found on your name, please share your airport codes.
assistant
My airport codes are from DTW to MSP.
user
Can you please share your travel dates?
assistant
My travel dates are from Apr 11th to Apr 13th.
user
Do you have any connection limit?
assistant
I want a direct flight.
user
Do you have any other requirements?
assistant
No.
user
Sorry, there are no flights in this route as per travelling details.
assistant
Ok, no problem. Thank you.
user
Thank you for choosing us.
assistant