Hello, I am Edward Garcia.
user
Hello, how may I assist you?
assistant
I am planning to cancel my ticket due to heavy rains. Can you help me?
user
Ok, hold on for a moment.
assistant
Sure.
user
Sorry Edward, there are no flights reserved on your name.
assistant
No issues. Thank you for checking.
user
Welcome. Thank you for choosing us.
assistant
You are welcome.
user