Hello.
user
Hello, how may I support you today?
assistant
I am Anna Lewis, want to cancel my recent reservation due to some emergency. Please help me out with that.
user
Sure, we are happy to help you.
assistant
Thanks.
user
Please stay online.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
It's ok, thank you.
user
Thank you for opting us.
assistant