Hello, I am Katherine Perez.
user
Hello, how may I aid you?
assistant
Can you please cancel my reservation due to my health issue?
user
Sure, we will help you. Please give me a moment, I will check your details and let you know.
assistant
Sure, I will wait.
user
Sorry for the inconvenience, there is no reservation exist on your name to cancel.
assistant
Ok, no issues. Thanks for your service.
user
Thank you for reaching us.
assistant