Hi.
user
Hello, how may I help you?
assistant
Owing to an emergency, my meeting with client got cancelled, so I want you to cancel my recent reservation.
user
Sure, may I know your name?
assistant
Sure, Jack Adams here.
user
Wait a minute.
assistant
Sure.
user
We found your reservation and it has been cancelled.
assistant
Thank you for your kind service.
user
Thank you for choosing us.
assistant