Hi.
user
Hello. How can I assist you?
assistant
Can you help me to cancel my reservation?
user
Sure, I will help you. Let me know your name.
assistant
My name is Emily Nelson.
user
Please, standby.
assistant
Ok.
user
I am sorry to  inform you that, there is no reservation found on your name to cancel.
assistant
No issues, thank you for your time.
user
Thank you for approaching us.
assistant