Hi.
user
Hello, how may I serve you today?
assistant
Due to heavy rains cricket match got postponed, so I need to change my existing reservation. Can you please help me out?
user
Sure, may I know your name please?
assistant
I am Brenda Rodriguez.
user
Please wait, I will check the reservation list and revert to you.
assistant
Ok.
user
I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
OK, no problem. Thank you for your response.
user
Thank you for reaching us.
assistant