Hello.
user
Hello, how can I aid you?
assistant
 I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
user
Sure, may I know your name please?
assistant
Myself Elizabeth Wright.
user
Ok, please wait for a minute I want to render details from my side.
assistant
Ok.
user
I could not found any active reservations on your name.
assistant
It's ok, thank you.
user
Thank you for choosing us.
assistant