Hello.
user
Hello, how can I help you?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, may I know your name?
assistant
My reservation was done under the name Sarah Brown.
user
Sorry, there is no reservation with your given name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you.
assistant