Hello.
user
Hello. How may I help you?
assistant
I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
user
Sure, may I know your name please?
assistant
Sure, myself Sandra Williams.
user
Ok, please wait.
assistant
Sure.
user
Sorry, there is no active reservation found under your name in our records.
assistant
It's ok, thank you.
user
Most welcome.
assistant