Hi.
user
Hello, how may I help you?
assistant
Can you please help me in cancelling my recent reservation?
user
Sure, may I know your name please?
assistant
Sure, My name is Anna Martinez.
user
Ok, please wait.
assistant
Sure.
user
Sorry to inform you that there is no active reservation found with your name in our records.
assistant
Ok, No issues, thank you.
user
Most welcome.
assistant