Hello.
user
Hello, how can I help you?
assistant
I want to cancel my recent reservation owing to an emergency.
user
Sure, I am here to help you. May I know your name?
assistant
I am Pamela Green.
user
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant