Hello.
user
Hello, how can I assist you?
assistant
Due to some emergency I need to change my existing reservation can you help me in changing my reservation?
user
Sure, may I know your name?
assistant
I am Jonathan Martinez.
user
Please hold on a minute.
assistant
Sure.
user
Sorry there is no reservation on your name.
assistant
No problem. Thank you for the information.
user
Thank you.
assistant