Hello, I am Joseph Carter.
user
Hello, how may I assist you?
assistant
I want to cancel my ticket due to the bad weather condition, can you help me to cancel my ticket?
user
Sure, hold on for a moment.
assistant
Take your time.
user
Sorry Carter, there are no flights reserved under your name.
assistant
No issues, I think it may have been cancelled by my colleague. Thank you for checking.
user
Welcome.
assistant
You are welcome.
user
Thank you for choosing us.
assistant