Hello. Thomas Nelson here.
user
Hello, how may I guide you at this moment?
assistant
I want to change my existing reservation which I have done earlier, due to some health issues. Can you please help me out with that?
user
Sure, I am here to help you out with that.
assistant
Thank you so much for accepting my request.
user
Please stay online, I will check the previous list and revert to you.
assistant
Ok, sure. I will wait for your response.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
Ok, not a problem. Anyways, thank you.
user
Thanks for consulting us, have a great day.
assistant