Hello.
user
Hello. How may I assist you today?
assistant
Can you please help me to cancel my ticket?
user
Sure, may I know you name?
assistant
My name is Larry Wright.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there are no active reservations on your name to cancel.
assistant
Ok, not a problem. Thank you.
user
Thank you for reaching our service.
assistant