Hello.
user
Hello, how may I help you?
assistant
Due to an some work I have to cancel my previous flight ticket booking, can you please help me with that?
user
Sure, may I know your name?
assistant
Thank you and I am Patrick Roberts.
user
Wait a minute.
assistant
Sure, take your time.
user
Sorry, there was no reservation on your name.
assistant
Not a problem with that one, thank you for checking my previous reservation.
user
Thank you for opting us.
assistant
Welcome.
user