Hi.
user
Hello, how can I assist you?
assistant
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
Sure, may I know your name to check your reservation from our database?
assistant
Kimberly Thompson here.
user
We regret to inform you that there is no active reservation found on your name to cancel.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for contacting us.
assistant