Hello. Joseph Carter here.
user
Hello, Carter. How can I aid you?
assistant
I want your help in cancelling my ticket due to sudden change of our plan with my family members, can you please help me with that?
user
Definitely, please be on hold.
assistant
Sure.
user
I didn't find your reservation details to do cancellation, Carter.
assistant
It's ok, no issue. May be I think on that day, I hadn't done my reservation properly.
user
Yes, may be.
assistant
Thank you for your response.
user
Thank you so much for choosing us.
assistant