Hello.
user
Hello, how may I help you?
assistant
Can you help me to cancel my reservation?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
I am Debra Mitchell.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
No issues, thank you for checking.
user
Thank you for contacting us.
assistant