Hello.
user
Hello, how can I assist you at this moment?
assistant
I am Ruth Thomas, I want to change my reservation due to heavy rainfall at my place. Can you please help me?
user
Sure Ruth Thomas, I am happy to help you with that.
assistant
Thank you.
user
Please wait a moment to  check your reservation status.
assistant
Sure.
user
Sorry Ruth Thomas, no reservation has found under your name to change.
assistant
Ok, thank you for informing me.
user
Thank you for choosing us, have a good day.
assistant