Hi,.
user
Hello, how can I provide assistance to you?
assistant
I made an reservation earlier with the name Gregory Martinez, can you help me to cancel my reservation? As my planned trip got cancelled.
user
Sure, I will help you.
assistant
Thank you.
user
Please wait for a while, I will check your reservation.
assistant
Sure.
user
Thank you for your time, there is no reservation found on your name.
assistant
Ok, may be I have done a wrong booking, thank you anyways.
user
Thank you for approaching us.
assistant