Hi.
user
Hello, can I have your name?
assistant
I want to change the ticket of my friend, as my friend was met with an accident. So, please change the reservation with the name of Jonathan Jackson.
user
Ok, Please wait for a moment.
assistant
Ok.
user
Thanks for waiting, there is no reservation found with your name.
assistant
Thank you for your information.
user
Have a good day.
assistant