Hi.
user
Hello. How may I assist you?
assistant
Can you please cancel my recent reservation? As my planned trip has been cancelled.
user
Sure, I will help you. May I know your name please to check your reservation status?
assistant
Sure, my name is William Parker.
user
Please hold on a moment.
assistant
Sure, I'll wait for your response.
user
William Parker, no reservation has been found on your name in our records.
assistant
That's ok, thank you for giving the information anyways.
user
Thank you for choosing us.
assistant