Hello.
user
Hello. How can I assist you today?
assistant
I am Virginia Williams, owing to an emergency I want to cancel my ticket. Can you help me?
user
Sure, I will help you with that. Please be hold on for a moment and I will check for existence of reservation.
assistant
Thank you. Take your time.
user
Thank you for waiting. Sorry Virginia, there is no reservation found under your name.
assistant
No issues. Thank you for checking.
user
My pleasure. Thank you for choosing us, have a great day.
assistant
You are welcome.
user