Hello.
user
Hello. How can I help you?
assistant
Can you please help me to cancelling my reservation?
user
Sure, may I know your good name please?
assistant
My name is Deborah Anderson.
user
Please be on hold.
assistant
Sure.
user
There is no reservation found under your name to do cancellation.
assistant
That's fine, thank you very much for checking.
user
Thank you for choosing us.
assistant