Hello.
user
Hello, How can I best serve you today?
assistant
Can you help me to change my reservation?
user
Sure, I am happy to help you to change the ticket details once I have found your ticket. Can I know your name please?
assistant
I am Kevin Edwards.
user
Please allow me a moment to check for the previous reservation in our database.
assistant
Sure, take your time.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
No issues, thank you for the checking.
user
Thanks for approaching us, wish you a great day.
assistant