Hello.
user
Hello, how may I help you for the day?
assistant
I want to change my existing reservation due to some health issue. Can you please help me in that?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name to check your reservation status?
assistant
Myself Larry Thomas.
user
Ok, please be on hold for some time.
assistant
Sure.
user
Thank you for your time. Sorry to inform you that, there is no reservation found with your name in our database.
assistant
Ok, not an issue. Thank you.
user
Thank you for choosing us with a query.
assistant