Hello.
user
Hello, do you need any help from us?
assistant
I am Brandon Phillips. I want to cancel my recent reservation due to sudden demise of my grandfather. Can you please help me with the cancellation?
user
Sure, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
Ok, not an issue. Thank you for the information.
user
You are welcome, have a great day.
assistant