Hi, I'm Stephen Rodriguez.
user
Hello, how may I aid you today?
assistant
Due to heavy rains my match has been postponed. Can you please change my existing reservation?
user
Please wait for a while, I will check the reservation on your name and inform you.
assistant
Sure.
user
Thank you for waiting, there is no reservation found on your name.
assistant
Ok, no problem. Thanks for your kind information.
user
Thank you for choosing us.
assistant