Hello.
user
Hello. How can I assist you today?
assistant
I am Deborah Roberts. I am planning to cancel my recent reservation, due to health problem.
user
Sure, please allow me a moment to check for the previous reservation under your name.
assistant
Can you please cancel my ticket?
user
Sure.
assistant
Sure.
user
Deborah, there is no reservation found under your name.
assistant
That's fine, thank you for  your service.
user
Thank you for reaching us.
assistant