Hello, Benjamin Thompson here.
user
Hello, how may I guide you?
assistant
Due to some health issues, I would like to change my existing reservation. Please help me out.
user
Sure Benjamin, please wait for a minute.
assistant
Sure, take your time.
user
Benjamin, there is no reservation found with your details.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for contacting us.
assistant