Hello.
user
Hello. How can I address you today?
assistant
Can you please help me to cancel my recent reservation due to sudden demise of my great grand mother?
user
Sure, on which name your ticket has been reserved?
assistant
I am Mark Roberts.
user
Just wait for a while.
assistant
Sure.
user
Unfortunately there is no reservation found with your given name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for connecting with us.
assistant