Hi.
user
Hello, how can I assist you?
assistant
I want to cancel my reservation as I fallen sick last night and I cant travel. Can you cancel the reservation made on the name  William Gonzalez?
user
Sure, please give me a minute.
assistant
Ok.
user
Thanks for waiting, there is no reservation found with your name.
assistant
It's Ok, thanks for your information.
user
Have a good day.
assistant