Hello.
user
Hello. How can I help you today?
assistant
I need to cancel the ticket because I am unable to travel for the trip due to some health issues. Can you please help me with that?
user
Sure, I am here to help you to cancel your reservation.
assistant
Thank you for considering my request.
user
May I know your name?
assistant
My name is Andrew White.
user
Sorry, no reservation found on your name to cancel your reservation.
assistant
It's ok, thank you for checking my ticket status.
user
Thank you for opting us.
assistant