Hi. I am Virginia Jones.
user
Hello, how can I amend you today?
assistant
 Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me in this?
user
Sure, we are here to help you out to change your reservation. Please wait for a moment.
assistant
Sure, I will wait for your response.
user
Thanks for your time, there was no reservation found on your name.
assistant
Ok, not an issue. Thank you for quick response.
user
Thank you for opting our service.
assistant