Hello.
user
Hello, what help do you require from us?
assistant
I want to change an existing reservation because my examination is postponed. Can you help me?
user
Sure, I am here to help you. Can you please provide your full name to check the past reservation?
assistant
Sure, the previous reservation is done under the name of Jason Williams.
user
Ok, please wait a minute, I will get back to you.
assistant
Ok, take your own time.
user
Sorry Jason, there is no reservation found with your name in our database.
assistant
Ok, no issues. Thank you for your valuable time.
user
You are welcome. Thank you for consulting our services.
assistant