Hello.
user
Hello. How may I help you out?
assistant
I am James Wright. Due to an emergency meeting, I want to change my reservation. Can you help me with it?
user
Sure, I will help you in changing the ticket.
assistant
Thank you.
user
Please wait for a while.
assistant
OK.
user
Sorry, there are no reservations found in our database.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant