Hello.
user
Hello, how may I aid you?
assistant
Due to bad weather, I want to cancel my reservation. Can you help me?
user
Sure, I will help you. May I know your name?
assistant
Charles Carter here.
user
Please wait for a minute, I will get back to you with current status. There is no reservation available on your name to cancel.
assistant
No problem, Thanks for the information.
user
Thanks for availing us.
assistant