Hi.
user
Hello.
assistant
I am Karen Garcia.
user
How may I serve you for the day?
assistant
Owing to emergency I want to cancel my recent reservation, can you help me with that?
user
Sure, we are happy to help you. Please wait a minute.
assistant
Sure.
user
Thanks for waiting, sorry there is no active reservation on your name.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant