Hello.
user
Hello. How may I help you?
assistant
I want to cancel my recent reservation due to sudden rainfall at my source. Can you please help me with this?
user
May I know your name to proceed further?
assistant
Emily Miller here.
user
 I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
Ok, not an issue.
user
Thank you for choosing us.
assistant
Thank you for checking.
user