Hello.
user
Hello.
assistant
My name is Cynthia Allen.
user
How can I assist you?
assistant
Owing an emergency, I want to change my existing reservation. Could you please help me in that?
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, no reservation found on your name to cancel.
assistant
No problem, I will find my alternative. Thanks for your information.
user
Thank you for reaching us.
assistant