Hello.
user
Hello, how may I aid you?
assistant
I am planning to change an existing reservation,due to health issue. Can you please help me out?
user
Sure, I am happy to help you. May I know your good name?
assistant
My name is Debra Scott.
user
Sorry, there is no active reservation on your name in our data.
assistant
That's fine, thank you for your service.
user
Thank you for contacting us.
assistant