Hi. I am Sandra Phillips.
user
Hello, how can I assist you today?
assistant
Owing an emergency want to change my reservation, so can you please help me with it?
user
Ok, please wait for a couple of minutes.
assistant
Ok.
user
Thanks for waiting, there was no reservation found on your name.
assistant
That's ok, thank you for the response.
user
Thank you for availing our agency.
assistant