Hi.
user
Hello, how may I serve you today?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
Sure, I am here to help you with this. May I know your good name please?
assistant
George Young is my name.
user
Please wait for a moment.
assistant
Ok.
user
Sorry Young, there is no reservation found as per your name to change it.
assistant
That's ok. Thank you.
user
You are welcome.
assistant