Hello.
user
Hello, how can I help you?
assistant
I need to cancel my ticket due to my health issue, can you help me?
user
Sure, may I know your name please?
assistant
I am Joseph Collins.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name.
assistant
That's ok. Thank you.
user
Thanks for your approach.
assistant