Hello.
user
Hello, how can I guide you for today?
assistant
I am Joshua Young. As I have fallen sick suddenly due to bad weather, I would like to change my recent reservation. Can you help me?
user
Please give me a minute, I will check your existing reservation status.
assistant
Sure, take your time.
user
Sorry, there is no reservation found under your name.
assistant
That's fine, thank you for your help.
user
Thank you for contacting us, have a nice day.
assistant