Hi.
user
Hello, how can I serve you today?
assistant
Owing to an emergency I had to cancel my recent reservation, could you please be my helping in cancelling reservation.
user
Sure, I am very happy to help you. To proceed further, May I know your name to check the availability of existing reservation?
assistant
I am Karen Adams.
user
Thank you, Unfortunately there is no reservation found with your name to cancel it.
assistant
Thanks for your service.
user
Thank you for choosing us, Have a good day ahead.
assistant