Hello.
user
Hello. How may I help you today?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
May I know your name?
assistant
My name is Betty Phillips.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for reaching us.
assistant