Hello.
user
Hello, how may I assist you today?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, I can cancel your reservation right now. Before that I need to know your good name please?
assistant
My name is Matthew Evans.
user
Please wait a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
That's ok, no problem. Anyway thank you for checking.
user
Thank you for choosing us.
assistant