Hello.
user
Hello, how may I render you today?
assistant
I want to change my existing reservation, can you please help me with this?
user
Sure, may I know your good name?
assistant
I am Kimberly Smith.
user
Ok, please wait for a minute.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for choosing us.
assistant