Hello.
user
Hello, how can I guide you for today?
assistant
I want to change my existing reservation, due to some health issue.
user
I will help you with that. May I know your name?
assistant
I am Benjamin Evans.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, Thank you.
user
Thank you for contacting us, have a nice day.
assistant