Hello.
user
Hello. How may I help you?
assistant
I am Carolyn Hall. I want to change my existing reservation due to bad weather condition, can you help me in that?
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
No problem, thank you for your help.
user
Thank you for reaching us.
assistant