Hi.
user
Hello, How can I be of your assistance today?
assistant
Will you please cancel my ticket? Due to ill heath I could not travel.
user
Sure, we are here to help you.
assistant
Thank you, I am Samuel Roberts.
user
Ok, please wait for a minute.
assistant
Sure.
user
Thank you for waiting, there is no reservation found on your name.
assistant
Ok, Thank you.
user
Thank you for reaching us.
assistant