Hi.
user
Hello.
assistant
Mary Scott here.
user
How can I help you?
assistant
Please help me out in changing my recent reserved ticket.
user
Mary Scott, I am glad to help you. May I request you to please allow me a moment to check with the status?
assistant
Ok.
user
Thank you for waiting. Sorry, there is no active reservation found under your name to make changes.
assistant
That's ok, thank you.
user
Thank you for reaching our agency.
assistant