Hello.
user
Hello. How can I help you out?
assistant
I am Brian Perez, want to cancel my recent reservation due to some emergency. Please help me out with that.
user
Sure, I am happy to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure, take your time.
user
Thanks for waiting, we did not find any active reservation on your name in our records.
assistant
It's ok, thank you for your help.
user
Thank you for contacting us.
assistant