Hello. Raymond Parker here.
user
Hello, how can I assist you for the day?
assistant
I would like to cancel my reservation due to some health issues, can you please help me out with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait for a moment.
assistant
Sure, I will wait for your response.
user
Sorry, we found no reservation on your given name.
assistant
That's ok, no problem. Thank you for checking out.
user
Thank you for reaching us.
assistant