Hello, I am Sandra Lopez.
user
Hello, how may I oblige you today?
assistant
I want to cancel my recent reservation due to some health issues, can you please help me with that?
user
Sure, we are here to help you. Please hold a moment.
assistant
Ok.
user
Thanks for your time, unfortunately no reservation found on your name.
assistant
Ok, no issues, thanks for your information.
user
Thanks for reaching us.
assistant