Hello, I am Thomas Young.
user
Hello, how can I help you?
assistant
Due to an emergency I want to cancel my reservation. Can you please help me with it?
user
Please wait a moment, I will check and revert to you.
assistant
Ok.
user
We are happy to inform you that there is a reservation found on your name. Shall I proceed?
assistant
Yes, you can proceed with the cancellation.
user
Your cancellation has been done.
assistant
Thank you.
user
Thank you.
assistant