Hello.
user
Hello, how may I assist you?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Ok, may I know your name?
assistant
My name is Brenda Jones.
user
I am very sorry to tell you, there is no reservation by your name.
assistant
That's ok, thank you for your information.
user
Thank you for choosing us.
assistant