Hello.
user
Hello, How can I serve you?
assistant
I want to change my existing reservation due to bad weather condition, can you please help me with that?
user
Sure, May I know your name?
assistant
My name is Kathleen Carter.
user
Please wait a second.
assistant
Sure.
user
Sorry, No reservation found on your name.
assistant
Not an issue, thank you.
user
Thank you for availing us.
assistant