Hello.
user
Hello. How may I aid you?
assistant
I have planned to cancel my reservation due to sudden change in my trip, can you aid me?
user
Sure, we are here to help you. May I know your name please?
assistant
Elizabeth Edwards.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
No problem, thank you for searching.
user
Thank you for contacting us.
assistant