Hi.
user
Hello, How can I be your helping hand today?
assistant
Due to sudden change in my trip to another location, I would like to change my existing reservation. Can you please help me out?
user
Sure, I can help you in this.
assistant
Thank you.
user
Can I have your name please?
assistant
My name is Scott Green.
user
Ok, please be on hold.
assistant
Sure.
user
Thanks for your time, there is no active reservation found on your name to change it.
assistant
That's ok, not an issue. Thank you.
user
Thanks for approaching us.
assistant