Hello. Gregory Hall here.
user
Hello, what kind of help you are looking from our agency Gregory Hall?
assistant
Due to sudden health issue, I am not able to travel in a flight on those date that I want to travel. So, I would like to change my reservation. Can you please help me out with that?
user
I am here to help you about that Gregory Hall.
assistant
Thank you for considering my request.
user
Please be on hold while I will check in our booking list about your reservation to change it.
assistant
Sure, take your time.
user
Sorry to say this Gregory Hall, there is no active reservation with your name in our booking list to change your reservation.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
You are welcome, thank you for choosing our service.
assistant