Hello. I am Rachel Mitchell.
user
Hello, how can I serve you today?
assistant
I want to change my existing reservation as my exam got cancelled. Please help me out.
user
Sure, I am here to help you. Please wait for a while I will check the data base and revert to you.
assistant
Ok, take your time.
user
Thanks for waiting. Sorry there were no reservation found with on your name.
assistant
No issues, thanks for the information.
user
Thank you for availing us, have a great day.
assistant