Hello.
user
Hello, how may I help you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, may I know your name please?
assistant
My reservation was done under the name Brenda Thompson.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry, there was no reservation found with your given name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for opting us.
assistant