Hello.
user
Hello, how best can I help you?
assistant
I need to change my existing reservation. Can you please help me to change it?
user
Sure, we are there to help you with that.
assistant
Thank you.
user
On whose name the reservation is done?
assistant
Ok, please check the reservation on the name of Kenneth Wilson.
user
Please wait for a moment, I will check the reservation and let you know.
assistant
Sure.
user
Thank you for waiting, there is no active reservation on your name.
assistant
Ok, thanks for your assistance.
user