Hello.
user
Hello. How can I assist you today?
assistant
I want to change my existing reservation, as my health is not good to travel. Can you please help me?
user
Sure, I can help you with that. May I know your name for checking your previous reservation status?
assistant
I am Scott Walker.
user
Ok, please hold on a moment, I will check flight availability.
assistant
Sure.
user
There is no previous reservation available on your name Scott Walker.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us, have a nice day.
assistant