Hello, I am Mark Campbell.
user
Hello, what help can I do for you?
assistant
Due to cancellation of my Flower festival event. Could you help me with cancelling my recent reservation?
user
Sure, can you tell me the name on which the ticket is booked?
assistant
Sure, The name is Mark Campbell.
user
Sorry, there is no previous reservation found on your name to cancel. Thank you for approaching us.
assistant
No problem, Thank you for the information.
user