Hi.
user
Hello, how can I assist you?
assistant
As my friends already booked a ticket, I would like to cancel my reservation. Can you help me with cancelling my reservation on the name Jacob Hernandez?
user
Sure, I am willing to help you.
assistant
Thank you.
user
Please stand by I will get back to you.
assistant
OK.
user
Thanks for your time, sorry to say no reservation found with your name.
assistant
No worries at all. Thank you for your information.
user
Thank you for reaching us, have a nice day.
assistant