Hello.
user
Hello, how may I help you today?
assistant
I need to cancel my recent reservation due to my scheduled examination dates has been postponed, so can you please help me with cancellation?
user
Sure. May I know your good name please?
assistant
My name is Ryan Young.
user
Please wait for a while.
assistant
Ok.
user
Sorry, there is no reservation found on your given name.
assistant
Not a problem, thank you for the information.
user
Thanks for choosing us.
assistant