Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation due to sudden postpone of my football match.
user
Sure, can I know your name?
assistant
I am Shirley Taylor.
user
Wait a minute.
assistant
Sure.
user
There was no reservation found on your name.
assistant
Ok, no issues. Thank you.
user
Thank you for choosing us.
assistant