Hi.
user
Hello. How can I assist you today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I will help you, can you provide me your name please?
assistant
I am Kathleen Young.
user
Let me check.
assistant
Ok.
user
Young, I have not found any reservation by your name.
assistant
No problem, thanks for checking.
user
Thank you for contacting us, have a nice day.
assistant