Hello.
assistant
Hello.
user
How may I help you?
assistant
I want to cancel my reservation, because I have some another important work on those dates, can you please cancel my reservation?
user
Ok, may I know your name?
assistant
Sure, my name is Brenda Wilson.
user
There is no reservation found under your name.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Welcome.
assistant