Hello.
user
Hello, how can I guide you today?
assistant
My name is Andrew Nelson. I want to cancel my flight ticket. can you help me with that?
user
Please wait, I will check your previous reservation.
assistant
 Ok, take your time.
user
Sorry Andrew, no reservation found on your name in our website.
assistant
That's ok, no problem. I told my brother to cancel, I think he did.
user
My pleasure, have a good day.
assistant
Thank you for your support.
user