Hi.
user
Hello, How exactly I can serve you the best today?
assistant
Could you help me to amend my existing reservation?
user
Let me know your name to check your reservation?
assistant
I am Mary Evans.
user
I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
Not an issue, thank you for the information.
user
Thank you for reaching us.
assistant