Hi, James White here.
user
Hello, how can I help you?
assistant
I am not happy with this place so I need to travel from Washington, DC - IAD on 09/21 to Phoenix, AZ - PHX on 09/23. Can you please help me with this?
user
Sure, we are happy to help you in booking. Please  wait for a moment I will let you the availability.
assistant
OK, I will wait.
user
Thank you for waiting. We found a flight matching your scheduled dates. flight number:1020, Airline: AA. Price:200 with a single connection.
assistant
OK, Thanks for your information.
user
Can I proceed with the booking?
assistant
Sure, you can proceed.
user
Your booking is confirmed.
assistant
Thanks for your assistance.
user
Thank you for availing us, have a good day.
assistant