HI.
user
Hello, how can we assist you?
assistant
Due to heavy cyclone at my location, I'm unable to catch the flight. Can you please help me in cancellation of my ticket?
user
Sure, we here to help you. Can you provide your name on which the ticket is been booked?
assistant
I have booked the ticket on the name of Cynthia Lee.
user
Ok Cynthia Lee, can you please hold on for a moment?
assistant
Sure.
user
As per the records there no reservation found on the name provided.
assistant
That's ok, may be I have done a wrong booking. Thank you anyways.
user
Thank you for choosing our agency.
assistant