Hi.
user
Hello. How can I assist you at this moment?
assistant
I want to cancel my reservation, can you please help me with this?
user
Sure, can I have your good name please to check your  reservation status?
assistant
Thank you for accepting my request, myself Raymond Wright.
user
Ok,  please wait a moment.
assistant
Sure.
user
Sorry Raymond Wright, no reservation has found under your name to cancel.
assistant
Not an issue, thank you for searching.
user
Thank you for choosing us, have a good day.
assistant