Hi.
user
Hello,how may I best serve you today?
assistant
I want a flight with low fare of 500, as my existing reservation fare is 5000. Can you help me to change my reservation?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your good name please so that I can check the reservation list and update your reservation?
assistant
Please check the reservation with the name of Kenneth Gonzalez.
user
Thanks for providing your name, please be on hold.
assistant
Sure, I will wait for your response.
user
Thanks for waiting, sorry to say you that there is no active reservation under your name to change the reservation.
assistant
Oh! may be booking not done properly. Thanks for your prompt response.
user
Thanks for approaching us, have a nice day.
assistant