Hello.
user
Hello. How can I assist you today?
assistant
I am Jeffrey Hernandez. I am planning to cancel my recent reservation, due to health issue.
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Sure.
user
Jeffrey, there is no reservation found under your name.
assistant
That's fine. Thank you for your service.
user
Thank you for contacting us.
assistant