Hello.
user
Hello, how may I assist you at this moment?
assistant
Please can you help me with the flight ticket cancellation which I had done recently?
user
Sure, we are here to help you. May I know your name to check your reservation status?
assistant
Ok, please check the reservation records for the name Jason Jackson.
user
Ok, please be on hold for some time.
assistant
Ok, please take your own time.
user
Sorry, we could not find any reservation with your name in our database.
assistant
That is ok, thank you for providing the information.
user
Thank you for choosing us with a query. Have a good day.
assistant