Hello. I am Nancy Miller.
user
Hello, how can I help you?
assistant
Owing to an emergency I need to change my reservation, can you please help me in changing?
user
Sure, please wait for a moment.
assistant
Ok.
user
Thank you for your patience, we did not find any reservation on your name.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for choosing us.
assistant