Hello.
user
Hello, how can I aid you?
assistant
Owing to emergency I want to cancel my reservation, can you help me with that?
user
Sure, I am happy to help you. Please help me with your good name.
assistant
I am Laura Thomas.
user
Sorry, we did not find any active reservation on your name in our records.
assistant
No issues, thank you for checking.
user
Thank you for opting us.
assistant