Hello.
user
Hello, how may I serve you?
assistant
Can you help me to cancel my reservation?
user
Sure, may I know your name for the cancellation process?
assistant
I am Joshua Edwards.
user
Wait a while, kindly.
assistant
Sure.
user
Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
No problem, thank you for checking.
user
Thank you for reaching us.
assistant