Hello.
user
Hello, how may I support you today?
assistant
Due to personal issues, I would like to cancel my recent reservation. Please help me out.
user
For cancelling we need your name, please provide it.
assistant
Sure, myself Susan Nelson.
user
Ok, please wait for a while.
assistant
Sure, take your time.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, no problem. Thank you for your information.
user
Thanks for reaching us.
assistant