Hello.
user
Hello, how can I assist you?
assistant
I have made a booking to Seattle but the trip got changed to Austin, can you please help me in my flight ticket changing process?
user
Sure, please share your name to check current reservation status.
assistant
Sure, my name is Helen Nelson.
user
Thank you, please wait for a while.
assistant
Sure.
user
Sorry, we don't have any reservation on your name to make changes.
assistant
That's fine, I think it is not booked while I was booking. Thank you for checking my reservation status.
user
Thank you.
assistant
Welcome.
user