Hello, I am Christopher White.
user
Hello, how may I render you today?
assistant
I want to cancel my ticket due to an emergency. Can you help me?
user
Sure, I am here to help you. Hold on for a moment. Let me check.
assistant
Yes, you can take your time.
user
Sorry White, there are no flights reserved on your given name.
assistant
No issues. Thank you for checking.
user
Welcome, thank you for choosing us. Have a great day White.
assistant
You are welcome.
user