Hello.
user
Hello, how may I assist you?
assistant
I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please cancel it?
user
Sure, may I know your good name please?
assistant
Brian Martinez here.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
No problem, Thanks for the information.
user
Thank you for reaching us.
assistant