Hi.
user
Hello, how can help you today?
assistant
Please assist me to cancel my recent reservation due to sudden demise of my great grand mother.
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your good name please?
assistant
I am Pamela Miller.
user
Please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for approaching us.
assistant