Hello.
user
Hello.
assistant
Sharon Perez here.
user
Perez, how can I help you?
assistant
I want to cancel my ticket due to snow storm in my place.
user
Sure, I am here to help you. Please give me a mean while.
assistant
Sure.
user
Sorry Perez, no active reservation found under your name.
assistant
It's ok, thank you.
user
It's my pleasure, have a nice day.
assistant