Hi.
user
Hello.
assistant
Myself George Smith.
user
Smith, how can I support you today?
assistant
I want to change my reservation as my trip got postponed, can you please do that for me?
user
Sure, I am here to help you. Please hold on for a moment.
assistant
Sure.
user
Sorry Smith, no active reservation found by your name.
assistant
No problem, thank you for checking.
user
It's my pleasure, have a nice day.
assistant