Hello.
user
Hello.
assistant
My name is Nicole Jones.
user
How can I help you today?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I am gleeful to help you.
assistant
Thank you.
user
Sorry, no reservation found on your name to cancel.
assistant
That's ok, thank you for checking.
user
Welcome, thank you for choosing us.
assistant
Welcome.
user