Hello.
user
Hello. How can I assist you today?
assistant
I want to cancel my reservation, due to some issue.
user
Sure, I will help you with that. Please give me a minute.
assistant
Ok.
user
May I know your name please?
assistant
My name is Kathleen Collins.
user
Sorry to say that there is no reservation found under your name.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant
Welcome.
user