Hello.
user
Hello. How can I assist you today?
assistant
I would like to change my reservation due to some health issues, can you please help me out with that?
user
Sure, please provide your name for checking the reservation status.
assistant
Thank you. Myself Dorothy Lopez.
user
Please give me a moment.
assistant
Sure, take your time.
user
Thanks for waiting, there is no reservation found under your name.
assistant
Ok, no problem. Thank you for checking out.
user
Welcome, have a great day.
assistant