Hi.
user
Hello, how may I assist you today?
assistant
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
user
Sure, may I know your name to check the reservation status?
assistant
George White.
user
Ok, please wait for a minute.
assistant
Sure.
user
Sorry, there is no reservation found on your name to change.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching us.
assistant