Hi.
user
Hello, how may I aid you today?
assistant
I want to cancel my recent reservation due to abnormal health issues, will you please help me with this?
user
Sure, l will help you.
assistant
thanks.
user
Can I know your name please?
assistant
Sure, I am Jonathan Thomas.
user
Please wait for a while.
assistant
Sure.
user
Thanks for being patient, there is  no active reservation found on your name.
assistant
Ok, not a problem. Thank you for checking.
user
Thank you for availing us.
assistant