Hello.
user
Hello, do you need any help from us?
assistant
I have to change my reservation as I have to prepare for my exams, can you please help me?
user
Sure, could I have your name please?
assistant
My name is Kathleen Williams.
user
Ok, please allow me a moment.
assistant
Ok, take your time.
user
Sorry, there is no reservation with your name in our portal to make changes.
assistant
Very sad. Anyway, thank you for the information.
user
You are welcome, have a great day.
assistant