Hello.
user
Hello, how may I help you?
assistant
Can you please assist me to cancel my reservation please?
user
Sure, may I know your name to proceed?
assistant
My name is Kathleen Rodriguez.
user
Please wait for a moment to check your details.
assistant
Sure.
user
Sorry to say, no reservation found on your name.
assistant
Never mind, thank you anyway.
user
Thank you for reaching us.
assistant