Hello.
user
Hello. How may I serve you at this moment?
assistant
I want to change my existing reservation, due to bad weather conditions. Can you please help me to change it?
user
Sure, may I know your good name please?
assistant
Ok, please check my reservation on the name of Jessica Harris.
user
Ok, please wait for few minutes.
assistant
Sure.
user
There is no existing reservation found on your name in our records.
assistant
Ok, thanks for your information.
user
Thank you for reaching us.
assistant