Hi.
user
Hello, how can I help you today?
assistant
William Carter here. I want to change my existing reservation due to bad weather conditions. Can you please help me in that?
user
Sure, please wait for a while.
assistant
Ok.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
It is not an issue. Thank you for giving information.
user
Thank you for opting us.
assistant