Hi, Jessica Evans here.
user
Hello, how may I assist you?
assistant
Owing to an emergency, my badminton tournament got cancelled.
user
Ok.
assistant
So I want you to cancel my existing reservation?
user
Sure, please hold on.
assistant
Sure.
user
No reservation found on your name.
assistant
Ok, no worries at all.
user
Thank you for choosing us, have a nice day.
assistant
Thank you for your kind service.
user