Hello,.
user
Hello, how may I aid you?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
user
Sure, we are happy to help you. May I know your good name?
assistant
Myself, Andrew Clark.
user
Sorry, there is no active reservation on your name in our records.
assistant
Ok, no issues. Thank you for your service.
user
Thank you for choosing us.
assistant