Hello.
user
Hello. How may I assist you?
assistant
I want to change my existing reservation, due to some health issue. Can you help me?
user
Sure, I am here to help you with your concern. May I know your name please?
assistant
Thank you for accepting my request. Yes, I am Christine Williams.
user
Please hold on a moment.
assistant
Sure.
user
Christine Williams, no reservation has been found on your name in our records.
assistant
That's fine, no problem. Thank you for your help.
user
Thank you for choosing us.
assistant