Hello.
user
Hello.
assistant
Myself Katherine Taylor.
user
What can I do for you this evening, Taylor?
assistant
I want to change my existing reservation as I do not want to travel in the airlines which I booked previously, I heard that airline is not providing good service, can you help me?
user
Ok, please wait for few seconds, I will check your existing reservation details to do modifications in that.
assistant
Ok, take your time.
user
Are you sure you have booked the reservation with the given name only?
assistant
Yes, I have booked on the name which I have mentioned previously.
user
But there is no reservation found under your name, Katherine Taylor.
assistant
Ok fine, I think some thing went wrong while I was booking the ticket.
user
Yes, may be. Do you want any other help from us?
assistant
No, thank you for your information.
user
It's my pleasure to serve you, thank you so much for utilising our service.
assistant
Welcome.
user