Hello, I am Kenneth Baker.
user
Hello, how can I help you?
assistant
I need to cancel my recent reservation, as my FIFA finals got cancelled due to bad weather. Please help me in cancelling?
user
Sure, please wait a minute.
assistant
Ok.
user
There is no reservation with your given name.
assistant
Ok, no issues. Thank you for your help.
user
Thank you for reaching us.
assistant