Hi.
user
Hello, how can I help you today?
assistant
I need your help in cancelling my reservation as my exams got cancelled due to sudden death of my college head. Can you help me with that?
user
Sure, can I have your name please?
assistant
Sure, my name is George Miller.
user
Ok, please wait for a while.
assistant
Sure, I will wait for you response.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
Not an issue, it might be done with another agency. Anyways thank you for the information.
user
Thank you for opting us.
assistant