Hello. I am Karen Moore.
user
Hello, how can I aid you?
assistant
Due to sudden demise of my grand father, I need to cancel my recent reservation. Will you assist me in cancellation?
user
Sure, I will assist you.
assistant
Thank you.
user
Please wait a moment, I will check your reservation status and get back to you.
assistant
Sure.
user
Sorry, to say that there is no reservation found on your name.
assistant
It's ok, thank you for the information.
user
Thank you for opting us.
assistant