Hi.
user
Hello, how may I assist you today?
assistant
I want to cancel my reservation which is done recently due to some health issues, can you please help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name to proceed for cancelling your ticket?
assistant
Sure, my name is Charles Mitchell.
user
 Sorry, no reservation found on your name to cancel.
assistant
Ok, no problem. Thank you for your service.
user
Welcome, thank you for reaching us.
assistant