Hello.
user
Hello, how may I assist you today?
assistant
I am Pamela Hill. I have to change my existing reservation due to postpone of my sports event. Could you please help me?
user
Sure, we are here to help you. Please hold a moment.
assistant
Ok.
user
Thank you for your valuable time, unfortunately no reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you for opting us.
assistant