Hello.
user
Hello, how may I oblige you today?
assistant
My name is Donald Walker.
user
Ok.
assistant
I want to cancel my reservation due to health issues.
user
Please wait a minute, I will check and revert to you.
assistant
Sure.
user
Sorry to inform, there is no reservation found on your given name.
assistant
No problem, thank you for your service.
user
Thank you for availing us.
assistant