Hello.
user
Hello, how may I aid you today?
assistant
I would like to shift my planned dates to next month, please help me in changing my existing reservation.
user
Firstly, provide me your name to check the previous reservation on your name in our data base.
assistant
Sure, my name is Christine Smith.
user
Sorry Christine Smith, there is no active reservation on your name.
assistant
Ok, no issue. Thank you for your information.
user
Thank you for reaching us.
assistant