Hello.
user
Hello, how may I aid you?
assistant
Due to bad weather, I want to cancel my reservation. Can you help me?
user
Sure, may I know your name to check the status and revert you.
assistant
Steven Walker here.
user
Ok, please wait.
assistant
Sure.
user
We could not find any reservation by the your name.
assistant
No problem, Thank you.
user
Thank you for opting us.
assistant