Hi.
user
Hello, how may I aid you today?
assistant
I need to cancel my ticket due to my health issue, can you help me with that?
user
Sure, I am here to help you out. Please provide me your name to check the reservation status.
assistant
I am Elizabeth Perez.
user
Please allow me a moment.
assistant
Sure.
user
Sorry Elizabeth Perez, there is no active reservation on your name in our database.
assistant
That's ok. Thank you for your service.
user
Thank you for reaching us.
assistant