Hello.
user
Hello, do you need any help from us?
assistant
I want to change my existing reservation due to postpone of my event.
user
Sure, could I have your name please?
assistant
I am Dorothy Evans.
user
Ok, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to make changes further.
assistant
No worries, thank you for the information.
user
You are welcome, have a great day.
assistant