Hi.
user
Hello, how can I help you?
assistant
Owing to an emergency, I want to change my existing reservation.
user
Sure, I am here to help you. May I know your good name to proceed further?
assistant
Sure, Scott Lopez here.
user
Ok, please wait for a while.
assistant
Sure.
user
Thank you for waiting, we did not find any reservation on your name.
assistant
Ok, no issues. Thank you for your kind information.
user
Thank you for choosing us.
assistant