Hello.
user
Hello, how may I assist you?
assistant
Due to sudden demise of my Great Grandfather, I want to cancel my reservation. Can you help me with this?
user
Sure, please wait for a minute. May I know your good name?
assistant
Sure, I am Cynthia Allen.
user
There is no reservation found with your name.
assistant
Ok, Thank you for providing information.
user
Thank you for reaching us.
assistant