Hello.
user
Hello. How can I help you?
assistant
Can you please assist me with flight ticket modification process due to postpone my exam due to technical issues?
user
Sure, I am here to help you. May I know your name to check with the status?
assistant
Thank you and I am Patrick Williams, you can check with this name.
user
Patrick Williams, regret to inform that there is no active reservation found under your name to modify,.
assistant
Ok, no problem. Thank you for checking my reservation status.
user
Thank you for reaching our agency.
assistant