Hi, myself Anna Scott.
user
Hello Anna, how may I help you?
assistant
I want to cancel my reservation as I am unwell, could you please help me in cancelling my reservation?
user
Sure Anna, I will help you. Let me check your reservation status in our database.
assistant
Sure, I will wait for your response.
user
Anna, no reservation found on your name.
assistant
Not an issue, thank you for checking.
user
Thank you Anna for contacting us.
assistant