Hi.
user
Hello, How can I assist you?
assistant
I want to cancel my reservation as my trip got cancelled due to heavy storm at my place. Can you help me?
user
Sure, May I know your name?
assistant
My name is Jason Carter.
user
Please wait a second.
assistant
Ok.
user
Sorry, No reservation found on your name.
assistant
No issues, thank you.
user
Thank you for availing us.
assistant