Hello. Myself Patrick King.
user
Hello. welcome to flight booking agency. How can I assist you today?
assistant
Actually, my friend and I planned a trip to Houston in this weekend.But, suddenly my friend meet with an accident and I have to take care of my friend so I want to do some changes in my reservation.
user
Ok, please allow me a moment while I check for the previous reservation in our data base.
assistant
Ok, take your own time.
user
Your patience is greatly appreciated. Patrick, there is no reservation found under your name.
assistant
It's ok, thank you for your service.
user
You are welcome. Thank you for contacting us.
assistant