Hi. Katherine Miller here.
user
Hello, how can I help you today?
assistant
I want to change my existing reservation due to some bad weather conditions. Can you help me in that?
user
Sure, we are here to help you. Please wait a moment.
assistant
Ok.
user
Sorry to inform, no reservation found with your name.
assistant
Ok, it is not an issue. Thank you for your service.
user
Thanks for reaching us.
assistant