Hi.
user
Hello, what kind of assistance are you looking for?
assistant
My business trip to Chicago has been postponed to some other dates. So can you change my flight ticket reservation?
user
Sure, may I know your name?
assistant
I am Justine Lee.
user
Ok, please wait for a minute.
assistant
Ok.
user
Sorry, we couldn't find a reservation on your name to change.
assistant
Not a problem. Thank you.
user
Thank you for reaching us.
assistant