Hello.
user
Hello.
assistant
Emily Campbell here.
user
How can I support you Emily?
assistant
I want to cancel my ticket due to dense fog in my hometown.
user
Sure, I will help you with that.
assistant
Ok.
user
Please hold on for a moment.
assistant
Sure.
user
Sorry Emily, no reservation found under your name.
assistant
No problem, thank you.
user
Most welcome.
assistant