Hello.
user
Hello, how can I assist you for the day?
assistant
I want to cancel my previous ticket because the planned trip got cancelled suddenly, can you please help me to do that?
user
May, I know your good name?
assistant
Thank you for accepting my request. My name is Kenneth Smith.
user
Sorry, we found no reservation on your given name.
assistant
It's ok, not an issue with that. Thank you for checking my ticket status.
user
Thank you for reaching us.
assistant
You are welcome.
user