Hello.
user
Hello. How may I assist you today?
assistant
I am Paul Martin. I want to cancel my recent reservation, due to sudden demise of my grand father. Can you please help me with this?
user
Please wait a moment, let me check the details in our database.
assistant
Sure.
user
We found your details with us. I have successfully cancelled your ticket and your refund will be in two working days.
assistant
Thank you.
user
Thank you for choosing our service.
assistant