Hello.
user
Hello. What type of service you are expecting from us?
assistant
I am looking to cancel the ticket from your portal but I am getting an error while I am doing. Can you please help me to cancel the ticket?
user
Sure, I am glad to help you with the ticket cancellation.
assistant
Thank you for considering my request.
user
May I know your name to check the ticket status?
assistant
Yes, I am Mary Perez.
user
Ok, please wait a minute.
assistant
Sure, I will wait for your response.
user
Sorry to inform you, there is no reservation found with your name in our database to cancel. I think the ticket is not confirmed properly due to some technical issue.
assistant
That's fine, no problem. Anyway's thank you for your valuable information.
user
You are welcome. Thank you for approaching us.
assistant