Hello, I am George Parker.
user
Hello Parker, how can I aid you now?
assistant
I want to cancel my ticket due to an emergency. Can you help me in cancelling my ticket?
user
Ok, please hold on for a moment.
assistant
Sure, I will wait.
user
Sorry Parker, there is no reservation available on your name.
assistant
No issues. Thank you for checking.
user
You are welcome.
assistant
You are welcome.
user