Hello.
user
Hello.
assistant
My name is Rachel Jones.
user
How can I serve you?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure. Give me a minute.
assistant
Ok, take your time.
user
Thanks for your time. We didn't found any reservation by this name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant
Welcome.
user