Hello.
user
Hello, how may I help you?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
user
Sure, can I know your name please?
assistant
Myself Kimberly Parker.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry, there is no active reservation found with your name in our records.
assistant
That's fine, thank you.
user
My pleasure.
assistant