Hello.
user
Hello, how may I help you?
assistant
I am Susan Nelson, want to cancel my reservation due to some personal reason. Can you please help?
user
Sure, I will help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Ok.
user
Sorry, there is no active reservation found with your name in our records.
assistant
That's fine, thank you.
user
Most welcome.
assistant