Hi, Jessica Wilson here.
user
Hello Wilson, how can I assist you?
assistant
My business meeting has been postponed, so I would like to change my existing reservation.
user
Please give me a moment to check your reserved ticket status in the database.
assistant
Sure, I will wait for your reply.
user
Sorry, no reservation is found by your name.
assistant
Thank you for your information.
user
Thank you for contacting us.
assistant