Hello.
user
Hello.
assistant
I am Melissa Wilson.
user
How can I assist you?
assistant
Me and my friends planned a trip, but due to heavy rains in my destination place our trip got postponed.
user
Ok.
assistant
So, please cancel my reservation.
user
Sure, I am here to help you.
assistant
Thank you.
user
Please, wait.
assistant
Sure.
user
Thank you for being patience, there is no reservation found on your name.
assistant
Ok, thank you for informing me.
user
Thank you for reaching us.
assistant