Hi, I am Scott Carter.
user
Hello, how may I help you?
assistant
Owing an emergence, I want to change my existing reservation. Can you please help me with it?
user
Sure, Can I know your name?
assistant
I already mentioned it above.
user
Ok, please hold on.
assistant
Ok.
user
Sorry, no reservation found on given name.
assistant
Ok, no issues.
user
Thank you for reaching us.
assistant
Thanks for the help.
user