Hello.
user
Hello, How can I assist you?
assistant
My trip got cancelled due to heavy storm at my place, I want to cancel my reservation. Can you help me out?
user
Sure, May I know your name?
assistant
Sure, Eric Baker is my name.
user
Please wait a second.
assistant
Ok.
user
Sorry, No reservation found on your name.
assistant
No issues, thank you for your information.
user
Thank you for availing us.
assistant