Hi.
user
Hello, how can I address you?
assistant
I want to cancel my reservation which is done recently due to some health issues, can you please help me?
user
Sure, may I know your name to check your reservation from our database?
assistant
Sure, my name is Edward White.
user
We regret to inform you that there is no active reservation found on your name to cancel.
assistant
Ok, no problem. Anyways, thank you for your service.
user
Thank you for contacting us.
assistant