Hello.
user
Hello, how can I aid you?
assistant
I have to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, I am here to help you.
assistant
Thank  you.
user
May I know your name?
assistant
Sure, please check the reservation with my name Frank Martinez.
user
There is no reservation found under your name.
assistant
Oh! It  may not be booked  properly due to server issues while  booking. Anyway, thank you for  your time.
user
Thank you for choosing us.
assistant