Hello.
user
Hello, what can I assist you at this moment?
assistant
Can you please help me to change my reservation?
user
I am happy to serve you about your query.
assistant
Thank you.
user
Could you please provide your name for checking the reservation status with your name in our booking list?
assistant
My name is Charles Robinson.
user
I apologise to say this Charles Robinson, there is no active reservation with your name in our booking list.
assistant
Thank you for informing me.
user
You are welcome, thank you for choosing us. Hope you have a nice day ahead.
assistant