Hello.
user
Hello, how may I help you?
assistant
I am Joseph Jackson. I want to change my existing reservation due to heavy rainfall, can you help me in change reservation?
user
Sure, we are here to help you. Please wait a moment, I will check your details and get back to you with the status.
assistant
Sure.
user
Unfortunately, there is no reservation exist on the name Joseph Jackson to do modification.
assistant
No problem, thank you.
user
Thank you for consulting us.
assistant