Hello.
user
Hello, how can I help you?
assistant
I want to change my existing reservation due to bad health issues. Can you help me out?
user
Sure, I am happy to help you. May I know your good name?
assistant
I am Barbara Nelson.
user
Sorry, there is no active reservation on your name in our records.
assistant
Ok, no issues. Thank you.
user
Thank you for choosing us.
assistant