Hi.
user
Hello. How may I assist you today?
assistant
Owing to an emergency, I want to change my existing reservation. Can you please help me with this?
user
Sure, I will help you. Please help me with your name.
assistant
I am Pamela Johnson.
user
Please allow me a minute.
assistant
Sure.
user
Pamela Johnson, I am really sorry to inform you that there is no booking found on your name.
assistant
It's ok, thank you for checking.
user
Thank you for reaching us. Have a great time.
assistant