Hello.
user
Hello, how can I help you today?
assistant
 I would like to cancel my recent reservation because my health condition was not good, can you help me?
user
Sure, we are here to help you. May I know your name?
assistant
Sarah Johnson here.
user
Ok, wait for some time.
assistant
Sure.
user
Thanks for waiting there is no reservation found on your name.
assistant
No problem, Thanks for the information.
user
Thanks for approaching us.
assistant