Hello.
user
Hello, do you need any help from us?
assistant
I want to change my existing reservation, can you please help me with this?
user
Sure, could I have your name please?
assistant
I am Carolyn Lopez.
user
Ok, please allow me a moment. Sorry, there is no reservation with your name in our portal to make changes further.
assistant
Sure. Ok, no problem. Thank you for your information.
user
You are welcome, have a great day.
assistant