Hello.
user
Hello.
assistant
I am Rachel Jones.
user
How can I help you today?
assistant
I would like to cancel my reservation as I am going to my hometown, can you please help me out?
user
Sure, I can help you with that Rachel.
assistant
Thank you.
user
Please hold on a moment, I will check your previous reservation status.
assistant
Sure.
user
There is no previous reservation available in your name Rachel Jones.
assistant
Ok no problem, thank you for your services.
user
Thank you for reaching us.
assistant