Hello, I am Dorothy Taylor.
user
Hello, do you need any help from us?
assistant
Could you help me out in cancelling my reservation due to sudden demise of my grandfather?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait.
assistant
Sure.
user
Thanks for waiting. There is no active reservation on your name.
assistant
No problem, thank you for the information.
user
Thank you.
assistant