Hello.
user
Hello.
assistant
Melissa Johnson here.
user
How can I help you today?
assistant
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Ok, take your time.
user
Thanks for waiting, we found your reservation. Shall I cancel it?
assistant
That's great. Yes, please cancel my reservation.
user
Your ticket has been cancelled.
assistant
Thank you for your kind assistance in cancelling of my reservation.
user
Thank you for approaching us.
assistant
Welcome.
user