Hello, I am Donna Jones.
user
Hello, how may I assist you?
assistant
I want to cancel my ticket due to bad weather, can you aid me?
user
Sure, hold on for a moment.
assistant
Take your time.
user
Let me check. I found a reservation on your name. Shall I proceed to cancel?
assistant
Please cancel it.
user
Your ticket has been cancelled Jones.
assistant
Thank you.
user
Welcome. Thank you for choosing us.
assistant
You are welcome.
user