Hello.
user
Hello, how may I aid you today?
assistant
I am looking to cancel my recent reservation as my great grand father passed away, can you help me with that?
user
Sure, may I know your name?
assistant
Sure, Ashely Clark here.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, we couldn't find any reservation on your name to cancel.
assistant
That's fine, thank you for checking.
user
Thank you for contacting us.
assistant