Hello.
user
Hello. How can I assist you?
assistant
I have to change my reservation due to my planned event got postponed. So please help me with that.
user
Sure, can I know your name please?
assistant
Thank you. Myself William  Perez.
user
Ok, wait a moment please.
assistant
Sure, take your time.
user
Sorry, there is no reservation found on your name.
assistant
Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.
user
Thank you for approaching us.
assistant
Most welcome.
user