Hello. I am Amy Jones.
user
Hello, How can I serve you the best today?
assistant
As I have planned to go for a flower festival, but the festival has been postponed due to the weather condition, help me in changing my reservation.
user
Sure, I will help you in that. Please hold on for a while.
assistant
Sure.
user
Thanks for waiting. There is no active reservation found, under your name.
assistant
Its ok, thank you for your assistance.
user
Thanks for approaching us.
assistant