Hi.
user
Hello, how may I help you?
assistant
I need to change my current reservation due to urgent meeting, can you help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
I am Catherine Roberts.
user
Please wait for a while.
assistant
Sure.
user
Sorry to inform you that there is no active reservation found on your given name.
assistant
That's ok. Thank you for your service.
user
Thanks for contacting us.
assistant