Hello, I am Sharon Anderson.
user
Hello, how may I assist you?
assistant
I want to cancel my ticket due to heavy rains. Can you help me?
user
Sure, hold on for a moment.
assistant
Take your time.
user
Sorry Sharon, there are no flights reserved on your name.
assistant
No issues. Thank you for checking.
user
Welcome.
assistant
You are welcome.
user
Thank you for choosing us.
assistant