Hello,.
user
Hello, how can I serve you today?
assistant
I made a reservation earlier to go to holiday trip with my friends, due to some financial problems I want to change my reservation. Can you please help me with  that?
user
Sure, may I know your good name please?
assistant
My name is Ashley Wilson.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no issue. Thank you.
user
Thanks for opting us, have a nice day.
assistant