Hi.
user
Hello, how may I aid you today?
assistant
Owing an emergency want to cancel my reservation, can you help me with it please?
user
Sure, I am here to help you with this. May I know your name please?
assistant
Thank you.
user
Ok, please wait for a mean while.
assistant
My name is Justin Smith. Ok, take your time.
user
Sorry Smith, there is no reservation found as per your name to cancel it.
assistant
  That's ok, thank you for the response.
user
You are welcome.
assistant