Hello.
user
Hello.
assistant
I am Charles Campbell.
user
How can I assist you?
assistant
I want to cancel my recent reservation due to an emergency work, so please cancel my reservation.
user
Sure, I am here to help you. Please wait for a couple of minutes.
assistant
Sure.
user
We hardly tried to find your reservation but, no reservation has been found with your name.
assistant
Not an issue, thank you for your help.
user
Thank you for choosing us, have a nice day.
assistant