Hello.
user
Hello. How can I assist you today?
assistant
Elizabeth Perez here. Due to sudden health issue, I am not able to travel in a flight on those dates. So can you please help me out with cancelling of my reservation?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please be hold on for a moment.
assistant
Sure, take your time.
user
Sorry Perez, there is no reservation found under your name to cancel.
assistant
Oh! I think my cousin had cancelled my reservation. Anyways, thank you for the information.
user
Most welcome. Thank you for choosing us, have a great day.
assistant
Welcome.
user