Hi.
user
Hello, how may I oblige you today?
assistant
I want to change my existing reservation. Can you help me out in this?
user
Sure, I will help you with that. May I know your name to check your details in our database?
assistant
Thank you. I am Jacob Mitchell.
user
Please wait a while.
assistant
Ok.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
It's alright, not a problem. Thank you for your information.
user
Thank you for choosing us.
assistant