Hi.
user
Hello. How can I assist you?
assistant
I am Virginia Nelson, I am unable to travel at this moment due to health issues, so can you help me for cancelling my recent reservation?
user
Ok, please wait I can check and let you know.
assistant
Ok, I will wait for your response.
user
Sorry, Virginia Nelson. No reservation found on your name to cancel.
assistant
Oh! It's ok, no problem thank you for your services.
user
Most welcome.
assistant