Hello.
user
Hello. How may I help you out?
assistant
Owing for an emergency, I want to change my reservation. Can you please do that for me?
user
Sure, I will help you in changing the reservation.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, my name is Jack Harris.
user
Sorry, there are no reservations found.
assistant
It's ok, thank you for checking.
user
Thank you for choosing us.
assistant