Hi,. I am Eric Hernandez.
user
Hello, How exactly I can serve you the best today?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me with that?
user
Sure, I would be happy to help you.
assistant
Thank you.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, we found no reservation on your given name.
assistant
Ok, no problem. Thanks for the information.
user
Thank you for reaching us.
assistant