Hello.
user
Hello, how may I guide you?
assistant
I am Betty Rodriguez, I need to change my reservation as my schedule got postponed.
user
Sure, I can guide you with that. Please give me a minute, so that I can check your ticket status.
assistant
Thank you.
user
Sorry to inform you Betty Rodriguez, there is no reservation with your name.
assistant
It's ok, anyway thank you for the information.
user
You are welcome. Thank you for reaching us.
assistant