Hello.
user
Hello. How can I assist you at this moment?
assistant
I want to cancel my reservation as I have an urgent meeting at my office, can you please do that for me?
user
Sure, can you please provide your name to check your reservation status?
assistant
Sure, my name is Joseph Brown.
user
Joseph Brown, there is no active reservation found under your name in our database.
assistant
Not an issue, thank you for checking.
user
Thank you for utilising our service.
assistant