Hello.
user
Hello, how may I help you today?
assistant
Due to some personal work at my home town, I want to cancel my recent reservation. Can you please help me with this?
user
Sure, may I know your name please?
assistant
Sure, I am James Perez.
user
Please hold on, I will check your name on the reservation list and get you back.
assistant
Sure, I will wait.
user
Thanks for your time, no reservation was found on your name in our data base.
assistant
Ok, Thank you for your service.
user
Thank you for approaching us.
assistant