Hello.
user
Hello, how may I support you?
assistant
I would like to change my sister's reservation as she is unwell, can you please help me out?
user
Sure, may I know your name to check the status and revert you?
assistant
The reservation was done in the name of Virginia Perez.
user
Ok, please give me a moment.
assistant
Sure.
user
Thanks for waiting, there is no reservation found by your name in our data base.
assistant
Not an issue. Anyway, thank you for checking.
user
Thank you for approaching us.
assistant