Hi.
user
Hello.
assistant
Cynthia Lee here.
user
How may I help you today?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
user
Sure, please hold a moment.
assistant
Ok.
user
Sorry Cynthia Lee, there are no active reservations to change.
assistant
That's ok, thank you for your help.
user
Thank you for reaching our service.
assistant