Hi, I am Debra Perez.
user
Hello, how can I help you today?
assistant
Due to heavy rains my tournament got postpone, can you help me in changing an existing reservation?
user
Sure, please wait a moment.
assistant
Sure.
user
Sorry to inform, no reservation found with your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thanks for reaching us.
assistant