Hello.
user
Hello. How may I aid you today?
assistant
Owing to emergency I want to cancel my recent reservation, can you help me with that?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your name please?
assistant
I am Eric Lopez.
user
I am sorry to say that there is no reservation found under your name.
assistant
No problem, thank you for the checking.
user
Thank you.
assistant