Hi.
user
Hello, how can I assist you for the day?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
May, I know your good name?
assistant
I am Raymond Robinson.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, we found no reservation on your given name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for reaching us.
assistant