Hi, I need to change my reservation.
user
Sure, can you please help me with your name.
assistant
Sure. My name is Debra Lewis.
user
Please wait a while, I will check and let you know.
assistant
Ok.
user
Thank you for waiting. Sorry, we did not found any reservation based on your given name.
assistant
No problem and thank you for your information.
user
Thank you for reaching us.
assistant