Hello.
user
Hello. How may I assist you today?
assistant
I want to change my existing reservation due to postpone of my exams, can you help me with that?
user
I am glad you have contacted us for the assistance. I will help you. Please help me with your name.
assistant
Thank you. My name is Dorothy Robinson.
user
Please allow me a minute.
assistant
Sure.
user
Thank you. Dorothy Robinson, I am sorry to say that there is no flight ticket booked on your name.
assistant
No problem, thank you for the information.
user
Thank you for reaching us. Have a nice day!.
assistant