Hi.
user
Hello, how may I hep you today?
assistant
Due to sudden demise of my grandfather, I want to change my reservation. Can you please help me out?
user
Sure, I am here to help you with this.
assistant
Thank you.
user
May I know your name please?
assistant
I am Charles Garcia.
user
Ok, please wait for a moment.
assistant
Ok.
user
Sorry Garcia, there is no reservation found as per your name to change it.
assistant
Ok, no problem. Thank you.
user
You are welcome.
assistant