Hi.
user
Hello, how may I assist you today?
assistant
I have reserved a flight ticket to write an exam at Seattle but due to technical problems the exam got postponed, can you please change my previous flight ticket booking?
user
Sure, may I know your name?
assistant
Thank you and I am Pamela Edwards.
user
Please wait for couple of minutes.
assistant
Sure.
user
Sorry, there is no reservation found on your name to change.
assistant
Ok, that's fine. Thank you for your immediate response.
user
Thank you for reaching us.
assistant