Hello.
user
Hello. How can I aid you?
assistant
Can you help me in changing my existing reservation?
user
Sure, may I know the name?
assistant
My name is Stephanie Baker.
user
Please be on hold.
assistant
Sure.
user
Thank you for waiting. Here, there is no active reservation have been found under your name in our database to amend it.
assistant
ok, not an issue. Thank you for providing information.
user
Thank you for reaching us.
assistant