Hi.
user
Hello, how may I serve you today?
assistant
Can you please cancel my reservation due to heavy rainfall at my destination place?
user
Sure, we are here to help you. May I know your name please?
assistant
Thank you. I am Elizabeth King.
user
Ok, please be on hold.
assistant
Sure, take your time.
user
Sorry, we could not find any reservation against your name.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant