Hello.
user
Hello. How can I help you today?
assistant
Can you aid me to change my reservation due to an emergency?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Nicole Thompson here.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
No issue. Thank you for the help.
user
Thank you for reaching us.
assistant