Hi.
user
Hello, how may I aid you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you help me out?
user
Sure, can you please provide your name to check your reservation status?
assistant
Sure, my name is Sandra Nelson.
user
Ok, please wait a moment.
assistant
Ok.
user
Sorry to say, there is no reservation on your name in my database.
assistant
That's ok, thank you.
user
Thank you for reaching us, have a nice day.
assistant