Hello.
user
Hello.
assistant
I am Laura Evans.
user
Can you please tell me how may I help you?
assistant
Due to some reasons, I wish to cancel my present reservation. Please help me in cancelling the reservation.
user
Ok, wait a second.
assistant
Ok.
user
Sorry to say, no reservation found on your name.
assistant
That's fine. Thank you for the information.
user
Thank you for contacting us.
assistant