Hello.
user
Hello. How can I help you now?
assistant
I want to cancel my reservation, due to some problems I am unable to travel those dates so can you please cancel my reservation?
user
Sure, I will help you with that. May I know your name please?
assistant
Thanks, my name is Samantha Wright.
user
Sorry, there is no reservation found on your name.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for approaching us, have a nice day.
assistant