Hello.
user
Hello, how may I aid you?
assistant
I want to cancel my ticket due to dense fog in my hometown.
user
Sure, we are here to help you. On whose name, the reservation has been made earlier?
assistant
Reservation is in the name of Betty Young.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name.
assistant
No problem, thank you.
user
Thank you for choosing us.
assistant