Hello.
user
Hello. How can I aid you today?
assistant
I want to change my reservation due to postponed of my exam, so please help me.
user
Sure, I am gleeful to help you with that. May I know your name please?
assistant
Sure, my name is Elizabeth Martin.
user
Please wait for a moment, let me check your previous reservation status.
assistant
Sure.
user
Thank you for waiting. There is no active reservation found on your name in our database to change it.
assistant
Not a problem, thank you.
user
Thank you for reaching us, have a great day.
assistant