Hi.
user
Hello, how can I assist you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
user
Sure, may I know your name please to check the reservation status?
assistant
Sure, my name is Steven Smith.
user
Smith, there is no reservation found with your details. So, we couldn't there is no possibility of refund.
assistant
That's ok, thank you.
user
Thank you for contacting us.
assistant