Hello.
user
Hello. How can I help you today?
assistant
I would like to cancel my reservation due to some health issues, can you please help me out with that?
user
Sure, I am gleeful to help you with that. May I know your name please?
assistant
Thank you. Myself Elizabeth Phillips.
user
Please wait for a while, let me check your previous reservation status.
assistant
Sure, I will wait for your response.
user
Thank you for waiting. There is no active reservation found on your name in our database to cancel it.
assistant
That's ok, no problem. Thank you for checking out.
user
Thank you for reaching us, have a great day.
assistant