Hello.
user
Hello, how may I serve you today?
assistant
I just want to change my existing reservation, due to heavy rainfall at my destination. Can you please help me?
user
Sure, may I know your name?
assistant
Sure, my name is Emily Rodriguez.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
That's Ok, thanks for your service.
user
Thank you for reaching us.
assistant