Hello.
user
Hello, how can I help you?
assistant
Can you help me to cancel my reservation due to an emergency?
user
Sure, I can help you with that. May I know your good name please?
assistant
Jennifer Evans here.
user
Ok, please wait.
assistant
Sure.
user
There is no active reservation found under your name to do cancellation.
assistant
Thanks for the help.
user
Thank you for choosing us.
assistant