Hello.
user
Hello, how can I aid you today?
assistant
I just want to cancel my reservation as I have an Important work at my office. Will you help me in cancellation?
user
Sure, may I know your name?
assistant
Sure, my name is Thomas Young.
user
Ok, please wait for a couple of minutes.
assistant
Sure.
user
Thanks for waiting, there was no reservation found on your name.
assistant
No problem, thanks for your effort.
user
Thank you for approaching our service.
assistant