Hello.
user
Hello, how can I help you today?
assistant
 Owing to an emergency, I want to cancel my reservation. Can you please help me with that?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Jennifer Anderson here.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Thank you for the help.
user
Thank you for reaching us.
assistant