Hi.
user
Hello. How may I help you today?
assistant
I booked a flight ticket in your agency for my holiday trip to New York but now I want to get it cancelled. So can you go ahead and cancel my flight ticket?
user
Ok, I will help you with that. Can I know your name?
assistant
I am Stephen Parker.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
Not a problem.
user
Thank you for reaching us.
assistant
Thank you.
user