Hi.
user
Hello, how can I assist you?
assistant
I need your help in cancelling my recent reservation, can you help me in that?
user
Sure, I am willing to help you. May I know your name please?
assistant
Sure, my name is Patrick Collins.
user
Ok, please stand by I will get back to you.
assistant
Ok.
user
Thank you for waiting, sorry to say that we didn't find any reservation on your name.
assistant
That's ok, thank you for giving the information.
user
Thank you for reaching us, have  a nice day.
assistant