Hi.
user
Hello, how may I assist you?
assistant
Earlier I made a reservation for my trip through an agent but, agent booked on wrong date. So, I request you to please change it to my actual date.
user
Sure, I will help you.
assistant
Thank you.
user
Please let me know your name?
assistant
I am Emma Allen.
user
Emma Allen, There is no reservation on your name.
assistant
Ok, no problem. Thank you.
user
Thank you so much for choosing us.
assistant