Hello.
user
Hello. How may I guide you today?
assistant
I am planning to change an existing reservation, due to heath issue. Can you please help me out?
user
Sure, I am glad to help you with that.
assistant
Thank you.
user
Can I know your name to check your previous reservation?
assistant
Sure, my name is Barbara Jones.
user
Please be on hold.
assistant
Sure.
user
We regret to inform you that, there is no reservation found on your name in our reservation list.
assistant
That's fine, thank you for your help.
user
Thank you for approaching us, have a great day.
assistant