Hi.
user
Hello, how may I assist you?
assistant
Can you help me in cancelling my recent reservation, as my exam is postponed?
user
Sure, I am willing to help you for this. May I know your name please?
assistant
I am Sandra Young.
user
Just a moment, let me check your reservation status in our database.
assistant
Sure.
user
Sandra Young sorry for inconvenience, no reservation is found under your name.
assistant
That's ok, thank you.
user
Thank you very much for contacting our agency.
assistant