Hello.
user
Hello, how can I serve you?
assistant
I want to  cancel my recent reservation due to sudden postpone of my exams dates.
user
Sure, we are here to help you.
assistant
Can you help me with that?
user
May I know your name please?
assistant
I am Laura Wright.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us.
assistant