Hi.
user
Hello.
assistant
My name is Sharon Edwards.
user
How can I help you?
assistant
Due to heavy rain at my place, I want to change my existing reservation. Please help me with changing my reservation.
user
Please give me a minute.
assistant
Ok.
user
Sorry, there is no reservation found under your name.
assistant
Ok, no problem. Thank you for your information.
user
You are welcome. Have a great day.
assistant