Hello.
user
Hello, how can I aid you today?
assistant
I am Ronald Turner. Owing to an emergency, I want to change my recent reservation. Can you help me with that?
user
Sure, please wait for a moment.
assistant
Take your own time.
user
Thank you for waiting, there is no active reservation found with the given name.
assistant
Ok, not an issue. Thank you for the information.
user
Thank you for choosing us.
assistant