Hello, I am Anna Hall.
user
Hello Hall, how can I render you today?
assistant
Can you aid me in cancelling my ticket due to an emergency?
user
Sure, I am here to help you. Hold on for a moment. Let me check.
assistant
Thank you. Take your time.
user
Sorry Hall, there are no flights reserved on your name formerly.
assistant
No issues. Thank you for checking.
user
Welcome, thank you for choosing us. Have a great day.
assistant
You are welcome.
user