Hello.
user
Hello. How can I assist you?
assistant
I am Sandra Jones. I just want to change my existing reservation, due to sudden demise of my grand mother. Can you please help me?
user
Ok, please wait.
assistant
Sure, I will wait for your response.
user
Sorry, no reservation found on your name to change.
assistant
No problem, thank you for checking.
user
Thank you for reaching us.
assistant