Hi.
user
Hello. How can I help you today?
assistant
Due to heavy rains cricket match got postponed, so I need to change my existing reservation.
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Margaret Thompson here.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant