Hello. I am Cynthia Roberts.
user
Hello, how may I oblige you today?
assistant
 Would it be possible to cancel my reservation, which I have done with my name?
user
Sure, I will help you with that. Please wait for a minute.
assistant
Sure.
user
Thank you for waiting, there is no reservation found on your name.
assistant
No problem, thank you for your information.
user
Thank you for opting us.
assistant