Hello.
user
Hello, how may I assist you today?
assistant
I want to cancel my reservation as I am unable to travel due to some health issues, so please aid me in this.
user
Sure, I am here to help you.
assistant
Ok.
user
Can you please share me your name to proceed further?
assistant
Sure, I am Donald Williams.
user
Please give me a minute.
assistant
Sure.
user
Thanks for being patient, there is no reservation found on your name to cancel.
assistant
No problem, thanks for your service.
user
Thank you for reaching us.
assistant