Hi.
user
Hello.
assistant
Dennis Gonzalez here.
user
Dennis, how can I help you?
assistant
One of my friend met with an accident, so, I want to cancel my reservation. Can you help me out?
user
Sorry to hear about your friend. Sure, I can help you to cancel your ticket.
assistant
Please check my reservation.
user
Please wait for a while.
assistant
Ok.
user
Sorry, I could not find a reservation by your name.
assistant
Not an issue. Thank you for your time.
user
Thank you for contacting us.
assistant