Hello.
user
Hello. How may I assist you?
assistant
I am planning to change an existing reservation, due to health issue. Can you please change my reservation?
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name please?
assistant
I am Gary Hill.
user
Wait a moment please.
assistant
Sure.
user
Gary Hill, we regret to inform you that there is no reservation found on your name in our records.
assistant
That's fine, thank you for your service.
user
Thank you for choosing us.
assistant