Hello.
user
Hello. May I know your name?
assistant
My name is Emily Jackson.
user
How can I amend you?
assistant
I want to cancel my recent reservation due to heavy snow fall from couple of days. Can you help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait for a moment.
assistant
Sure.
user
Thank you for waiting. Sorry to say you that there was no active reservation under your name.
assistant
That's Ok, thanks for your help.
user
Thank you for choosing us.
assistant