Hi.
user
Hello, how may I aid you today from my end?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I am here to help you out. Please provide me your name in our database.
assistant
Myself Larry Martin.
user
Sorry, there is no active reservation with your name in our database.
assistant
No problem, thanks for checking.
user
Thank you for reaching us.
assistant