Hello.
user
Hello. How can I help you?
assistant
Due to heavy rains cricket match got postponed, so I need to change my existing reservation. Can you help me in amending the reservation?
user
Sure, I will help you in changing your ticket. May I know your name to proceed?
assistant
Thank you for accepting my request. My name is Amanda Davis.
user
Amanda Davis, regret to inform that there is no active reservation found under your name to amend.
assistant
That's ok, no problem. Thank you for spending your time.
user
Thank you for reaching our agency.
assistant