Hi.
user
Hello, how can I aid you?
assistant
I would like to change my existing reservation, due to postpone of my seminar. Can you please help me in changing?
user
Sure, may I know your name?
assistant
Patrick Roberts is here.
user
Give me a minute for checking.
assistant
Sure.
user
Sorry, there is no active reservation found under your name.
assistant
Ok, not an issue. Thank you.
user
Thank you for reaching us.
assistant