Hello.
user
Hello.
assistant
Edward Thompson here.
user
Edward, how can I assist you today?
assistant
I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?
user
I am glad to help you, let me check your reservation status in our database.
assistant
Sure, take your time.
user
Edward, I have not found any reservation by your name in our database.
assistant
Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.
user
You are welcome and thank you for reaching us.
assistant