Hello.
user
Hello, how may I aid you?
assistant
I am Brenda Scott. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me in cancellation?
user
Sure, I am here to help you. Please wait a moment I will check your complete details and proceed further.
assistant
Sure, take your time.
user
Sorry to say, there is no reservation on your name in my database.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us, have a nice day.
assistant