Hello.
user
Hello, how can I help you?
assistant
I would like to cancel my recent reservation, will you help me with that?
user
Sure, can you provide me your name please?
assistant
Thank you for accepting my request, myself Kevin Thomas.
user
Give me a moment.
assistant
Sure, I will wait.
user
 Kevin Thomas. I regret to inform that there is no reservation by your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant