Hello.
user
Hello.
assistant
I am Charles White.
user
How may I help you?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
user
Sure, please wait for a moment.
assistant
Ok.
user
I have successfully cancelled your reservation and the amount will be refunded to you within 2 business days.
assistant
Ok, thank you for your help.
user
Thank you for reaching us.
assistant