Hi,.
user
Hello, May I know what kind of service you are expecting from us?
assistant
I recently reserved a ticket to give a visit to my best friend. But, before my journey he came to my home and gave me a surprise visit. So, now I want that ticket to be cancelled. Can you please help me?
user
Sure, Please provide your name.
assistant
I am Jerry Williams.
user
We apologize, but we do not have any reservation found with your name.
assistant
Ok, Thanks for the information.
user
Thank you for availing us. Have a good day.
assistant