Hello.
user
Hello, how may I assist you today?
assistant
Can you please help me in changing my existing reservation? As my football match got postponed to some other date.
user
Sure, may I know your good name please?
assistant
Thank you for accepting my request. I had reserved it on the name of Kimberly Miller.
user
Please wait a minute.
assistant
Sure, take your time.
user
Sorry, there is no active reservation on your name to change.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you for opting us.
assistant