Hello, I am Sandra Hall.
user
Hello, how can I assist you?
assistant
Due to bad weather, match has been abonded. Can you please help me out in cancelling my recent reservation?
user
Please wait a while, I will check and let you know.
assistant
OK.
user
Thank you for waiting. Sorry, we did not found any reservation on your name.
assistant
OK, no issue. Thanks for the kind response.
user
Thank you for reaching us.
assistant