Hi.
user
Hello, how may I aid you?
assistant
Owing for an emergency, I want to change my reservation. Can you please do that for me?
user
Sure, could you please provide your name to check your reservation status?
assistant
Sure, my name is Sandra Thomas.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry to say, there is no reservation on your name in my database.
assistant
Not an issue, thank you for the information.
user
Thank you for reaching us, have a nice day.
assistant