Hello.
user
Hello. How may I help you?
assistant
Due to some personal issues, I would like to cancel my journey. Can you please cancel my reservation?
user
Yes, sure. May I know your name?
assistant
My name is Charles Phillips.
user
Charles, there is no reservation found with your name.
assistant
Its ok, I guess I made a mistake while booking. Anyways, thank you for the information.
user
Most welcome.
assistant