Hi.
user
Hello, how may I support you?
assistant
Owing to emergency, I need to change my recent reservation. Please help me in that.
user
Sure, I am perky to help you. May I have your good name to check in the reservation list?
assistant
My name is Matthew White.
user
Sorry, there is no active reservation on your name.
assistant
Nothing to worry, thanks for your information.
user
Thank you for availing us.
assistant