Hi.
user
Hello, how may I aid you today?
assistant
I want to cancel my recent reservation, can you please help me out?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name?
assistant
Sure, my  name is James Scott.
user
Ok, please wait for a minute.
assistant
Ok,  take your time.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
It's ok, thank you for the information.
user
Thank you for opting us.
assistant