Hi,.
user
Hello, how may I abet you today?
assistant
Owing to an emergency, please change my existing reservation.
user
Sure, I am here to help you.
assistant
Ok.
user
To check the reservation list, may I know your name please?
assistant
I am Cynthia Miller.
user
Please hold on a while. I will check your reservation and proceed to change it.
assistant
Sure.
user
Thanks for being on hold. I regret that there is no reservation found on your name.
assistant
Thanks for the help.
user
Thank you for making an enquiry with us, have a good day.
assistant