Hello. I am Janet Harris.
user
Hello, how can I best serve you now?
assistant
I need your assistance in cancelling my reservation, can you please help me with it?
user
Sure, I can help you in that. Please wait for a while.
assistant
Sure.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
Its ok, thank you.
user
Thanks for contacting us.
assistant