Hi.
user
Hello, how can I amend you today?
assistant
I need to cancel my reservation, can you please help me with it?
user
May I have your name please?
assistant
Yes, my name is Patrick Carter.
user
Please wait a moment, I will check and back to you.
assistant
Ok.
user
We found a reservation on your given name. Shall I proceed?.
assistant
Yes, please.
user
Your ticket has been cancelled. Amount will be credited in your bank account with in four days.
assistant
Thank you.
user
Thank you for reaching us.
assistant