Hello.
user
Hello. How may I help you?
assistant
I am Katherine Thompson. I am planning to cancel my recent reservation, due to some work. Can you please cancel my ticket?
user
Sure, I am here to help you. Please wait a moment.
assistant
Sure, take your own time.
user
Katherine, no reservation has been found on your name in our database.
assistant
That's fine. Thank you for your help.
user
Thank you for approaching us.
assistant