Hello.
user
Hello,how can I assist you today?
assistant
Owing to an emergency, I want to cancel my reservation. Can you help me out?
user
Sure, may I know your name please?
assistant
Yes, my name is Ruth Martinez.
user
Please wait a moment.
assistant
OK.
user
Thank you for waiting, under your name there no reservation found.
assistant
OK, thank you.
user
Thank you for contacting us.
assistant