Hello.
user
Hello. How can I help you today?
assistant
I am George Edwards.
user
Nice to meet you George.
assistant
I would like to cancel my ticket as I am leaving for business meet, can you please help me out?
user
Sure, I can help you with that.
assistant
Ok.
user
There is no previous reservation available on your name George Edwards.
assistant
Ok no problem, thank you for your services.
user
Thank you for reaching us, have a nice day.
assistant