Hello.
user
Hello, how may I aid you?
assistant
Can you please help me to modify the travel dates in the previous ticket? Because the trip got postponed suddenly.
user
Sure, I can help you. May I know your name?
assistant
Thank you for your quick response. My name is Frank Jones.
user
Please give me a moment to check your ticket status.
assistant
Ok, take your time. I will wait for your reply.
user
Sorry Frank Jones, no reservation is available by your name.
assistant
It's ok, not a problem with that one. Anyhow thank you for checking my ticket status.
user
Thank you for reaching us.
assistant
You are welcome.
user