Hello.
user
Hello, how can I help you today?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, I am mirthful to help you with that. Please wait for a moment, let me check your previous reservation status.
assistant
Sure, take your time.
user
May I know your name please?
assistant
My reservation was done under the name Dennis Lewis.
user
Thank you for waiting, but I am sorry to inform you that, there is no active reservation found with your name in our database to cancel it.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us, have a great day.
assistant