Hello, Sharon Lopez here.
user
Hello Sharon Lopez, how can I help you today?
assistant
Owing to an emergency I have request you to cancel my reservation.
user
Sure. Can you please wait for a while, I will get back to you.
assistant
OK.
user
Thanks for waiting, we have not found any reservation on your name.
assistant
OK, thank you for the information.
user
Is there anything else that I can help you with?
assistant
No, thank you.
user
Thank you have a great day.
assistant