Hi,.
user
Hello, how may I assist you?
assistant
I want to cancel my reservation, As my trip has been cancelled due to heavy storm at my destination. Can you help me in that?
user
Sure, we will help you.
assistant
Thank you.
user
Can I have your name to check the reservation list?
assistant
Karen Roberts, is my name.
user
Ok, please wait. I will check and revert to you with the current status.
assistant
Sure, make it quick.
user
Sorry to inform you that there is no reservation found on your name.
assistant
 That's ok, thanks for your information.
user
Thank you for reaching us.
assistant