Hi.
user
Hello. How may I help you?
assistant
Owing for an emergency, I want to cancel my flight reservation as I am unwell, can you please help me?
user
Sure, I am here to help you. Can you please tell me your name?
assistant
My name is Amy Perez.
user
Ok, please give me a minute.
assistant
Sure.
user
Sorry to inform you that, there is no active reservation found with your name to cancel the ticket.
assistant
Not an issue. Anyway, thank you for checking.
user
You are welcome. Thank you for choosing us.
assistant