Hello.
user
Hello, how can I help you?
assistant
I would like to change my reservation as I am leaving for pilgrimage, can you please help me out?
user
May I know your name please?
assistant
Emily Allen here.
user
Sure, please wait a while.
assistant
Sure.
user
Sorry to say, there is no reservation on your name in our database.
assistant
Ok no problem, thank you for your services.
user
Thank you for opting us.
assistant