Hello.
user
Hello, how can I assist you today?
assistant
Me and my friends planned a trip, but due to heavy rains in my destination place our trip got postponed. Can you help me to change it?
user
Sure, may I know your good name?
assistant
Sure, my name is Edwards Young.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
That's Ok, thanks for your response.
user
Thank you for reaching us.
assistant