Hello.
user
Hello. How may I help you out?
assistant
I need to do some changes in my previous flight booking that I have booked a ticket with wrong airport codes, can you please help me with that?
user
Sure, I will help you in changing the reservation. May I know your name please?
assistant
Sure, I am Mary Jackson.
user
Sorry, I could not found any reservations on your name.
assistant
That's ok, thank you for the information.
user
Thank you for reaching us.
assistant