Hi.
user
Hello, how may I serve you today?
assistant
I am Kimberly Gonzalez. Can you help me to cancel my ticket?
user
Sure, please wait I will get back to you.
assistant
Sure.
user
Thanks for waiting, we have not found any reservation on your given name. Thank you for your information.
assistant
Thank you, for sharing information.
user
Thank you for choosing us.
assistant