Hello.
user
Hello, how may I assist you today?
assistant
I would like to change my flight reservation as my trip got postponed, can you please help me?
user
Sure, may I know your name for the changing process?
assistant
Ruth Hill.
user
Sorry as per your concern I can not amend your reservation as your reservation is not found as per our records.
assistant
Not an issue, thank you for the information.
user
Welcome, thank you for reaching us.
assistant