Hello.
user
Hello, how can I be your helping hand today?
assistant
Can you please help me to modify my reservation to other dates?
user
 I am here to help you about that. Can you please provide your name for checking the reservation status?
assistant
Sure, my name is Brian Walker.
user
Be on hold for a while to check the reservation status under your name in our booking list please.
assistant
Sure.
user
I apologise to say this, there is no active reservation under your name in our booking list to change your reservation.
assistant
Not an issue, thank you.
user
Thank you for availing our service.
assistant