Hello, I am Anna Williams.
user
Hello Anna, how may I aid you today?
assistant
I want to cancel my trip due to an emergency. Can you cancel my ticket?
user
Sure, I am here to help you.
assistant
Thank you.
user
Hold on for a moment. Let me check.
assistant
Take your time.
user
Sorry Anna, there are no flights reserved on your given name.
assistant
No issues. Thank you for checking.
user
Welcome, thank you for choosing us. Have a great day.
assistant
You are welcome.
user