Hello.
user
Hello, How can I best serve you today?
assistant
I need to cancel my reservation, can you help me in doing that?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
I am Deborah Moore.
user
 I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
Ok, no problem.
user
Thank you for choosing us.
assistant
Thank you for the information.
user