Hi.
user
Hello. How can I guide you today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I will help you to cancel your reservation. May I know your name?
assistant
Myself Sandra Rodriguez.
user
Sorry, no reservation found on your name to cancel.
assistant
No problem, thanks for checking.
user
Welcome, thank you for opting us.
assistant