Hi.
user
Hello, how can I oblige you today?
assistant
Will you please cancel my ticket? Due to sudden demise of my grandmother I need to cancel.
user
Sure, may I know your good name please?
assistant
I am Cynthia Adams.
user
Thank you for providing all necessary details, wait for a while, I will check and revert to you.
assistant
Sure.
user
Thanks for waiting.
assistant
Ok, Thank you.
user
Sorry to inform you there is no reservation found with your name.
assistant
Thanks for the information.
user
Thank you for reaching us, have a great day.
assistant