Hi. Myself Sandra Smith.
user
Hello, how may I help you?
assistant
I want to cancel my reservation as my trip got cancelled. Can you please do that for me?
user
Smith, I am here to help you. Let me check your reservation status in our records.
assistant
Sure.
user
Smith sorry for inconvenience, no reservation is found on your name in our database.
assistant
Not an issue. Anyway, thank you for checking.
user
Thank you smith for contacting our agency.
assistant