Hello.
user
Hello, how can I help you today?
assistant
Owing to an emergency, my soccer tournament got cancelled. So I had a request to you to cancel my existing reservation.
user
Sure, may I know your good name?
assistant
My name is Matthew Lopez.
user
Sorry to say that, no reservation was found with your good name.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant