Hello, I am Stephen Hill.
user
Hello, how may I aid you today from my end?
assistant
I want to cancel my trip due to an emergency. Can you aid me in cancelling my existing reservation?
user
Sure, I am here to help you out. Please allow me a moment to check the reservation status.
assistant
Sure, take your time.
user
Sorry Stephen Hil, there is no active reservation on your name in our database.
assistant
No issues. Thank you for checking.
user
Thank you for reaching us.
assistant
You are welcome.
user