Hello.
user
Hello, how can I help you?
assistant
I want to change my reservation due to heavy snowfall at my destination point. Can you help me with that?
user
Sure, I am here to help you. May I know your name to check with the reservation status?
assistant
My name is Barbara Wright.
user
Barbara Wright, regret to inform that there is no active reservation found under your name to amend.
assistant
Ok, thank you for the information.
user
Thank you for connecting with our agency.
assistant