Hello, I am Sarah Hill.
user
Hello, how can I help you for the day?
assistant
Due to an emergency, I want to change my reservation.
user
Ok.
assistant
Can you help me?
user
Sure, I am here to help you. Please wait for a while, I will check your previous reservation.
assistant
Sure.
user
Thank you for being patience, there is no active reservation found on your name.
assistant
No issue, Thanks for the information.
user
Thank you for contacting us.
assistant