Hi.
user
Hello, how can I assist you for the day?
assistant
I need to cancel my reservation due to some personal issues. So can you help me with cancellation of my reservation?
user
Let me know your name to check your reservation?
assistant
I am Ruth Martinez.
user
Sorry, we found no reservation on your given name.
assistant
No problem, thanks for the information.
user
Thank you for choosing us.
assistant