Hello.
user
Hello. How can I help you?
assistant
I am Larry Thomas. I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, I am here to help you out with that.
assistant
Thank you for that.
user
Please give me a moment to check your reservation status.
assistant
Sure, take your time.
user
Sorry, we couldn't find any reservation on your name in our records.
assistant
Oh! it may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Welcome, have a nice day.
assistant