Hi.
user
Hello. How may I help you today?
assistant
Owing to an emergency, I want to change my existing reservation.
user
Sure, I am glad to help you in changing. Please, share me your name to check your reservation.
assistant
Sure, Amanda Clark here.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, we have not found any active reservation on your name in our database.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant