Hi.
user
Hello. How may I help you?
assistant
Owing to an emergency, I need to cancel my reservation. Can you please help me out?
user
I am happy to help you and may I know your name for checking purpose?
assistant
I am Angela Young.
user
Please allow me a moment to check it.
assistant
Ok.
user
Thank you for waiting, there is no reservation found for the user name in our back end to cancel your booking.
assistant
Ok, no problem. Thank you.
user
You are most welcome. Have a nice day.
assistant