Hello.
user
Hello, how can I aid you?
assistant
I would like to cancel my reservation due to sudden health issue, can you please help me out with that?
user
Sure, may I know your name to check?
assistant
Thank you for accepting my request, I had reserved it on the name of Anthony Williams.
user
Sorry, there is no active reservation found under your name to cancel.
assistant
Oh! I think it might be cancelled by my brother.
user
Thank you for reaching us.
assistant
Anyway, thank you for checking.
user
Thank you.
assistant