Hello.
user
Hello. How may I help you?
assistant
I just want to change an existing reservation as my meeting got post pone due to some technical issues. Can you please check the reservation by this name Matthew Smith?
user
Ok, I will help you in changing that.
assistant
Thank you.
user
Give me a minute.
assistant
Sure.
user
I am sorry, I did not find any reservation on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for approaching us.
assistant