Hello.
user
Hello, how may I aid you today?
assistant
I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, may I know your good name?
assistant
I am Raymond White.
user
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
No problem, thanks for the information.
user
Thank you for reaching us.
assistant