Hi.
user
Hello. How may I assist you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you help me out?
user
Oh! That's sad to hear. Please allow me to check with your previous booking. May I now your good name to proceed further?
assistant
Sure, check for the details on the name of Ronald Martin.
user
Ok, please wait for a while till I check with your previous booking.
assistant
Ok.
user
Sorry, there is no flight available by your name Ronald.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant