Hi.
user
Hello. How can I assist you now?
assistant
Can you please cancel my reservation due to heavy rainfall at my destination place?
user
Sure, can I have your  good name please to check your  reservation status?
assistant
I am Michelle Johnson.
user
Ok,  please wait a  moment.
assistant
Sure.
user
Sorry to inform you that no reservation has found under  your  name to cancel.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us, have a  good day.
assistant