Hello,.
user
Hello, how can I support you?
assistant
I want to cancel my reservation.
user
Sure, we are glad to help you. May I know your name please?
assistant
My name is Helen Lewis.
user
OK, Helen Lewis, please wait for a moment.
assistant
Sure.
user
Thanks for waiting. Sorry, we did not find any reservation specified on your name.
assistant
OK, thank you for providing information.
user
Thanks for choosing us. Have a nice day.
assistant