Hello.
user
Hello, how may I help you?
assistant
Due to sudden work at my office, I am unable to travel now. Can you please help me for cancellation?
user
Sure, I am here to help you for this. May I know your name please?
assistant
Sure, I am Susan King.
user
Just a moment, let me check your reservation status in our records.
assistant
Sure.
user
Sorry for inconvenience, no reservation is found under your name.
assistant
Ok, Thank you for your help.
user
Thank you very much for contacting our agency.
assistant