Hello.
user
Hello, how may I assist you?
assistant
Owing to an emergency, I would like to cancel my trip. Can you please cancel my reservation?
user
Sure, may I know your name please?
assistant
Sure, my name is Amy Walker.
user
Please hold on a moment.
assistant
Sure.
user
Amy, your reservation has been cancelled successfully.
assistant
Thank you for your service.
user
Thank you for choosing our service.
assistant