Hello.
user
Hello. How can I help you?
assistant
I want to amend my existing reservation, due to some urgent work. Can you help me?
user
Sure, I am here to help you. May I know your name to amend the reservation?
assistant
Thank you for considering my request. I am Daniel Taylor.
user
Thank you for providing the details. Daniel Taylor, regret to inform that there is no active reservation found under your name to amend.
assistant
Ok, not an problem. Anyway's thank you for your information.
user
Thank you for connecting with our agency.
assistant