Hi.
user
Hello. How can I aid you?
assistant
I am Jerry Young. Due to my health problem I want to change my existing reservation, can you please help me to change my reservation?
user
Sure, please allow me a moment to check for the status.
assistant
Ok.
user
Thank you for waiting. Sorry to say, there is no active reservation have been found under your name in our database to amend it.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant