Hello.
user
Hello.
assistant
I am Brenda Smith.
user
Brenda Smith, how may I aid you?
assistant
I would like to cancel my existing reservation because my trip dates are postponed, can you help me?
user
Sure, please wait for a moment to check our database.
assistant
Ok, take your own time.
user
Sorry, no reservation is available by your name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant