Hello, Amanda Taylor here.
user
Hello, how can I support you?
assistant
I want to cancel my reservation, due to the heavy rainfall from a couple of days. Can you help me with that?
user
Sure, please wait.
assistant
Ok, I will wait or your response.
user
There is no reservation found with your name.
assistant
Ok, I think the ticket is not reserved properly. Thanks for informing me.
user
Have a good day.
assistant