Hi.
user
Hello, how can I help you?
assistant
I want to cancel my recent reservation due to an emergency, can you please help me?
user
May I know your name please?
assistant
Sure, my name is Ryan Turner here.
user
Sorry to say, there is no reservation on your name in our database.
assistant
It's ok, not an issue.Thank you for your information.
user
Thank you for opting us.
assistant