Hello.
user
Hello, how may I aid you today?
assistant
Due to sudden changes my exams has been postponed. I want to change my reservation. Can you help me?
user
Sure, we will help you. May I know your name please?
assistant
Samantha Walker here.
user
Ok, please be on hold.
assistant
Sure.
user
Thanks for being on hold, no reservation was found on your name.
assistant
No problem, Thank you.
user
Thank you for choosing us.
assistant