Hello, I am Mark Allen.
user
Hello, how can I aid you today?
assistant
I want to cancel my ticket due to an emergency. Can you aid me in cancelling my ticket?
user
Sure, I am here to help you. Hold on for a moment. Let me check.
assistant
Thank you. Take your time.
user
Sorry Mark Allen, there are no flights reserved on your given name formerly.
assistant
No issues. Thank you for checking.
user
Welcome, thank you for choosing us. Have a great day.
assistant
You are welcome.
user