Hello.
user
Hello. How can I aid you?
assistant
I want to cancel my reservation as I am unable to travel due to some issues, so please aid me to cancel.
user
Sure, I can help you.
assistant
Ok.
user
May I know your name?
assistant
Sure, my name is Sharon Phillips from Oakland.
user
Give me a minute.
assistant
Sure.
user
Thanks for your time. We didn't found any reservation by this name.
assistant
No issues, thanks for your service.
user
Thank you for choosing us.
assistant