Hello.
user
Hello. How may I aid you today?
assistant
Owing to an emergency, I just want to cancel my recent reservation. Can you please help me?
user
Sure,  I will help you with that.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Matthew Edwards.
user
I cancelled your reservation successfully.
assistant
Ok, thank you.
user
Thank you for reaching us.
assistant