Hello.
user
Hello, how may I serve you today?
assistant
I am Kathleen Wright. I want to cancel my reservation which was made to New York.
user
Sure, we are glad to help you.
assistant
Thank you.
user
Please wait for a while, I will check the reservation list and revert to you.
assistant
Okay.
user
Thank you for waiting, sorry  we did not find any reservation with your name.
assistant
Thank you for giving information.
user
Thank you for reaching us.
assistant