Hello.
user
Hello, how may I help you?
assistant
My match has been postponed, so I would like to change my existing reservation.
user
Sure, can I know your name so that I will check in our records?
assistant
My name is Anna Wright.
user
Please give me a while.
assistant
Sure.
user
There is no reservation showing on your name. Sorry for inconvenience.
assistant
Ok, not an issue. Something went wrong while booking.
user
Thank you for reaching us.
assistant
Thank you for providing information.
user