Hello.
user
Hello, how can I assist you for the day?
assistant
Can you please change my existing reservation?
user
Sure, I am gleeful to help you with that changing reservation. May I know your name please for checking your previous reservation?
assistant
Sure, I am Stephanie Hernandez.
user
Please wait for a while.
assistant
Sure.
user
Thank you for waiting. Sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
Thank you for your information.
user
Most welcome, thank you for reaching us.
assistant