Hello.
user
Hello, how may I help you today?
assistant
Due to an emergency, I want to change my reservation. Can you help me?
user
Sure, I am here to help you. May I know your good name please?
assistant
Barbara Lewis here.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting. Thank you for being patience, there is no active reservation found on your name.
assistant
No problem, Thanks for the information.
user
Thank you for reaching us.
assistant