Hello.
user
Hello, how can I aid you today?
assistant
I want to change my existing reservation due to health issues, can you please help me with that?
user
Sure, I will help you with that. May I know your good name?
assistant
My name is Helen Wilson.
user
Please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name to change.
assistant
No problem, thank you.
user
Thank you for choosing us.
assistant