Hello.
user
Hello, how may I guide you today?
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I am here to help you to change it.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Katherine Phillips.
user
Ok, please wait.
assistant
Sure.
user
Sorry to inform you that, there was no reservation found on your name to change it.
assistant
That's ok, thank you for your information.
user
Thank you for opting us.
assistant