Hello.
user
Hello, how can I amend you today?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me to change my reservation?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name to track the information?
assistant
You can track my reservation on the name of Joshua Phillips.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thank you for waiting, There was no reservation found on your name.
assistant
No issue, Thanks for your help.
user
Thank you for approaching us.
assistant