Hi.
user
Hello, how can I help you today?
assistant
My exams are postponed and I want to change my reservation, can you help me?
user
Sure, I can help you. Let me check your reservation status in our database.
assistant
Ok.
user
I need your name for checking.
assistant
I am Kenneth Clark.
user
Sorry Clark, I have not found any reservation under your name.
assistant
No problem, thanks for checking.
user
Thank you for contacting us.
assistant