Hello.
user
Hello. How may I aid you at this minute?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me out?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
May I know your name?
assistant
Sure, my name is Charles Smith.
user
Ok, please wait for a minute. Sorry to inform you that, there is no reservation found on your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for consulting us.
assistant