Hello.
user
Hello. How may I assist you?
assistant
Can you please help me to cancel my reservation due to some health issues?
user
Sure. May I know your name please?
assistant
Sure, my name is Mary Hernandez.
user
Wait for a moment please.
assistant
Sure.
user
Thanks for your time. I have not found your flight reservation to cancel it.
assistant
Not a problem, thank you.
user
Thank you.
assistant