Hello.
user
Hello, how may I render you?
assistant
Due to my health problem I want to change my reservation, can you please help me to change my reservation?
user
Sure, may I know your name to check the reservation list?
assistant
Myself Benjamin Hill.
user
Ok, please give me a moment.
assistant
Ok.
user
It's unfortunate that there is no reservation found by this name.
assistant
Ok, no problem. Thank you so much.
user
Thank you for consulting us.
assistant