Hello.
user
Hello, how can I assist you?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
user
Sure, may I know your name?
assistant
I am Ronald Taylor.
user
Please give me a moment.
assistant
Ok, take your time.
user
Sorry Ronald Taylor, no reservation is available by your name.
assistant
Thant's ok. Anyways, thank you for your help.
user
Thank you for contacting us.
assistant