Hello.
user
Hello, how can I help you?
assistant
Meeting a family friend on his birthday got postponed, will you help me to change my existing reservation?
user
Sure, please provide me your name?
assistant
My name is Margaret Perez.
user
Please wait a minute.
assistant
Sure.
user
We found a new reservation with your name, please provide me your journey details?
assistant
Sure, my new airport codes are New York, JFK - EWR. MY travelling dates are 12/15 and 12/17.
user
Please wait a minute.
assistant
Sure.
user
Sorry, there are no flights with your specifications.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant