Hi, myself Virginia Garcia.
user
Hello, How can I amend you today?
assistant
Owing to have an emergency, I need to change my reservation. Could you be my helping hand in this?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please, wait for a while.
assistant
Ok.
user
Thanks for waiting there is no reservation found on your name in our database.
assistant
Ok, thank you for your kind information.
user
Thank you for opting us.
assistant