Hello.
user
Hello. How can I assist you today?
assistant
I am Carolyn Miller. Can you please help me in altering my reservation?
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Sure, please wait a minute.
user
Carolyn Miller, there is no reservation found under your name.
assistant
That's fine, thank you.
user
Thank you for contacting us.
assistant