Hi.
user
Hello, how may I help you today?
assistant
I would like to cancel my recent reservation, due to heavy rainfall cricket match has been cancelled. Can you please help me in cancellation?
user
Sure, may I know your name for the cancellation process?
assistant
Angela Baker.
user
Wait a while, kindly.
assistant
Sure.
user
Thank you for waiting. Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
Ok, not an issue. Thank you.
user
Thank you for reaching us.
assistant