Hi, Donna Thomas here.
user
Hello, how may I assist you?
assistant
Due to some emergency issues, I want to cancel my recent reservation. Can you please help me with this?
user
Yes, I will help you, please wait a moment.
assistant
Sure.
user
Thanks for waiting, there is no reservation on your name.
assistant
Fine, no worry.
user
Thank you so much for communicating me.
assistant
Thanks for your prompt response.
user
Have a nice day.
assistant