Hello.
user
Hello, how may I assist you now?
assistant
Can you please change my reservation as my plan to go for trekking got postponed. Can you help me?
user
Ok, may I know your name to check with your previous booking status?
assistant
Pamela Lopez here.
user
Ok, please be on hold for a while.
assistant
Sure.
user
Pamela Lopez, there is no reservation found by your name.
assistant
It's ok, thank you for checking.
user
Thank you for choosing our services.
assistant