Hello.
user
Hello. How can I aid you today?
assistant
I would like to change my flight reservation as my mother is unwell, could you please help me?
user
Sure, may I know your name please?
assistant
Thank you. I am Susan Harris.
user
Please give me a moment.
assistant
Sure.
user
Unfortunately there is no reservation found with your given name.
assistant
Not an issue. Anyway, thank you for checking.
user
Thank you.
assistant