Hello.
user
Hello, how can I help you today?
assistant
Actually my exam is postponed so that I want to cancel my recent reservation, can you help me?
user
Can I know your name please?
assistant
Sure, I am Kimberly Green.
user
Sorry, I didn't found any reservation basis on your details.
assistant
Oh! that's fine. Thank you for your information.
user
Thank you for contacting us.
assistant