Hello.
user
May I know what kind of service your looking for?
assistant
My name is Ryan Lee. I want to cancel my recent reservation, can you please help me out?
user
Sure, please hold for a while.
assistant
Ok, take your time.
user
Sorry to say that, there is no active reservation found on your name.
assistant
It's ok, thank you for the information.
user
Thank you for approaching us.
assistant