Hello.
user
Hello, how can I aid you?
assistant
I am willing to cancel my ticket because the planned trip got cancelled due to some financial issues. Can you please help me to cancel the ticket?
user
Sure, may I know your name for checking?
assistant
Thank you for accepting my request, my name is Charles Davis.
user
Sorry, there is no reservation found under your name.
assistant
It's ok, I think the ticket is not booked properly. Anyways thank you for spending your time.
user
Thank you for reaching us.
assistant