Hello.
user
Hello, how may I help you?
assistant
I would like to cancel my flight reservation as my trip got postponed, can you please help me?
user
Sure, can I know your name?
assistant
Mark Harris.
user
Please hold on a moment.
assistant
Ok.
user
We found your reservation and cancelled successfully.
assistant
Ok, thank you for the help.
user
Thank you for reaching us.
assistant