Hi.
user
Hello, how can I help you today?
assistant
I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
May, I know your good name please?
assistant
I am William Martinez.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Not a problem, thank you for the information.
user
Thank you for choosing us.
assistant