Hi, I am Eric Phillips.
user
Hello, how can I help you?
assistant
Can you help me change my existing reservation as my appointment with my doctor got postponed?
user
Sure, I am here to help you. Please hold on for a moment.
assistant
Sure.
user
Thank you for waiting. we are sorry to say that no reservation was found in our database on your name.
assistant
Ok, thank you for your assistance.
user
Thanks for choosing us, have a great day.
assistant