Hi.
user
Hello, how may I aid you?
assistant
Paul Hill here. I want to change my reservation due to heavy snowfall in my location, can you help me?
user
Yes, I am here to help you about that.
assistant
Thanks.
user
Sorry Hill, there is no existing reservation under your name to change.
assistant
No problem, thank you for checking.
user
Most welcome, thank you for reaching out here.
assistant