Hello.
user
Hello. May I know how well I can help you today?
assistant
Michelle Robinson here. I have changed my plans for the trip where I had to meet my friends, so could you  please change my reservation.
user
Sure, I am glad to help you. Forward me your name to check your reservation status. Ok, please wait for a while.
assistant
Sure. Take your time.
user
Sorry, there is no reservation found on your name.
assistant
No issue, thank you for the information.
user
Thank you for reaching us.
assistant