Hello.
user
Hello. How may I help you?
assistant
I want to cancel my ticket due to family problems, could you help me out?
user
Sure, I will help you with the flight reservation cancellation.
assistant
My name is Daniel Taylor.
user
May I know your name please? I have searched online but I could not find your flight reservation to cancel it.
assistant
It's ok, thank you.
user
Thank you.
assistant