Hello.
user
Hello, How can I assist you?
assistant
My exams got postponed, Can you please change my existing reservation?
user
Sure, May I know your name?
assistant
Sure, I am Robert Young.
user
Please wait a second.
assistant
Ok, I will wait.
user
Sorry, No reservation found on your name.
assistant
Ok, Thank you for your service.
user
Thank you for opting us.
assistant