Hello.
user
Hello. How may I aid you today?
assistant
I want to cancel my reservation, I have semester exams on those dates in my college, can you please cancel my flight ticket?
user
Sure, I will cancel it, may I know your name please to check your reservation status?
assistant
Thanks, my name is Sandra Johnson.
user
Sandra, I did not find any reservation with your name in my database.
assistant
Oh! May be I am not booked my ticket properly at that time.
user
Thank you for reaching us.
assistant
Thank you for your service.
user