Hi.
user
Hello. How may I help you out?
assistant
I want to cancel my flight reservation as I am sick, can you please help me?
user
Sure, I will help you in cancelling the ticket. May I know your name please?
assistant
Thank you. My name is David Jackson.
user
Sorry, there are no reservations on your name in our database.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant