Hi, I am Edwards Baker.
user
Hello, how may I help you today?
assistant
Owing an emergence, I want to change my existing reservation. Can you please help me with it?
user
Sure, please wait a while.
assistant
Ok.
user
Thank you for your time. Sorry, we did not find any active reservation in your name.
assistant
Ok, no issues. Thanks for the help.
user
Thank you for opting us. Have a nice day.
assistant