Hello.
user
Hello. How can  I serve you?
assistant
As my trip got postponed due to bad weather, can you please help me with doing some changes in my existing reservation?
user
Sure, I can help you.
assistant
Thank you.
user
May I know your name.
assistant
I am Justin Evans.
user
Please wait a while.
assistant
Ok.
user
Thanks for being waiting. We didnt found any reservation by this name.
assistant
No issues, thank you for your information.
user
Thank you for choosing us.
assistant