Hello.
user
Hi. How may I help you?
assistant
Due to climatic condition, I want to change my existing reservation to new one.
user
Sure, just a second.
assistant
Could you help me out of this?
user
May I know your name?
assistant
My name is Pamela Martinez.
user
I am sorry no reservations found on your name.
assistant
It's ok. Thank you for your information.
user
Thank you.
assistant