Hello.
user
Hello. How may I guide you today?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, I am gleeful to help you with that reservation cancel. May I know your name please?
assistant
Thank you. My name is Richard Phillips.
user
Please wait for a while, let me check your previous reservation status.
assistant
Sure, I will wait for your information.
user
Thank you for waiting. There is no active reservation found on your name in our database to cancel.
assistant
Ok, not an issue. Thank you for providing information.
user
Most welcome, thank you for reaching us.
assistant