Hello.
user
 Hello, how can I aid you?
assistant
Owing to emergency, I need to cancel my recent reservation. Please help me with that.
user
Could you please provide your name to check your previous reservation status?
assistant
Sure, my name is Ruth Carter.
user
we are sorry to inform you that, there is no reservation found with your name.
assistant
No problem, thanks for your information.
user
Thank you for opting us.
assistant