Hi.
user
Hello, how can I help you today?
assistant
Please help me to cancel my recent reservation.
user
Let me know your name to check your reservation?
assistant
Frank Wilson.
user
Ok, please wait a moment.
assistant
Sure.
user
Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?
assistant
Yes, please cancel.
user
Your ticket has been cancelled and your ticket fare will be refunded to your bank account.
assistant
Thank you.
user
Thank you for choosing us.
assistant