Hello.
user
Hello, How can I help you?
assistant
Brian Thomas here, due to bad weather my exams has been cancelled. Could you please help me to alter my reservation?
user
Sure, please wait for a while, I will get back to you.
assistant
Sure.
user
Thanks for waiting. But, no reservation found on your name.
assistant
Not an issue, thank you for your information.
user
Thanks for reaching us, Have a great day.
assistant