Hello.
user
Hello, how can I aid you for the day?
assistant
As I have done a reservation accidentally last week with wrong airports but I have lot of ways to change my reservation but for a last try with your service. Can you please help in modification of my reservation?
user
Sure, I am gleeful to help you with that reservation change. May I know your name please?
assistant
Thank you for considering my request. My name is Barbara White.
user
Please wait for a while, let me check your previous reservation status.
assistant
Sure, I will wait for your response.
user
Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
No worries, anyways thank you for the information.
user
Most welcome, thank you for contacting us. Have a great day.
assistant