Hi.
user
Hello, how can I aid you?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, I am here to answers your questions and help you. May I know your name to check with the reservation status?
assistant
I am Amy Allen.
user
Please wait a moment while I check with the status.
assistant
Sure.
user
Thank you for waiting, Amy Allen.
assistant
Ok.
user
Sorry, there is no active reservation found under your name to cancel.
assistant
No problem, thanks for the information.
user
Thank you for reaching us.
assistant