Hello, Jason Thomas here.
user
Hello, how may I assist you today?
assistant
My grandfather is sick and I have to take care of him. So I need to cancel my recent reservation. Could you help me?
user
Ok Jason, please wait for a minute.
assistant
Sure.
user
Sorry Jason, no reservation found on your name, I think your previous reservation is not confirmed before.
assistant
No problem, thank you for assisting me.
user
Do you want any other help?
assistant