Hello.
user
Hello, how can I assist you?
assistant
My name is Samantha Thompson. Due to my ill health, I would like to cancel my reservation. Can you help me?
user
Sure, I will help you. Please wait for a while.
assistant
Ok.
user
Sorry, there is no active reservation found on your name to cancel.
assistant
That's ok, thank you for the information.
user
Thank you for contacting us.
assistant