Hello.
user
Hello, may I know your name please?
assistant
My name is Mark Thomas.
user
How can I help you?
assistant
Due to some reasons I want to cancel my previous reservation. Can you please help me?
user
Sure, please give me some time to check your details.
assistant
OK.
user
We found your reservation, shall I proceed the cancelling of your reservation?
assistant
Yes, please proceed.
user
OK, your reservation has been cancelled.
assistant
Thank you for your help.
user
Thank you and have nice day.
assistant