Hello, I am Ruth Edwards.
user
Hello, how can I help you?
assistant
I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it, so can you please help in cancelling my reservation?
user
Sure, please wait a minute.
assistant
Ok.
user
There is no reservation with your name.
assistant
Not a problem, thank you for the information.
user
Thank you for reaching us.
assistant