Hi.
user
Hello.
assistant
I am Thomas Lewis.
user
How may I assist you?
assistant
I want to change my existing reservation as my exam got postponed. Can you help me out?
user
Sure, I will help you.
assistant
Thank you.
user
Please, wait a minute.
assistant
Sure.
user
Thank you for your time, there is no reservation found on your name.
assistant
Ok, No issues. Thank you.
user
Thank you for approaching us.
assistant