Hello.
user
Hello. How can I help you today?
assistant
Owing to an emergency, I need to cancel my recent reservation. can you help me in cancellation?
user
Sure, I am here to help you with that, can I know your name to proceed further?
assistant
I am Virginia White.
user
Sorry, no reservation is found on your name in our database.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for reaching us.
assistant