Hi.
user
Hello, how can I help you today?
assistant
I am Shirley Mitchell. I am planning to change my reservation to another destination, so can you help me to change my reservation?
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry to say that, no reservation was found with your good name.
assistant
That's ok, thank you for the response.
user
Thank you for reaching us.
assistant