Hi.
user
Hello, How can I best support you now?
assistant
Owing to an emergency, I want to cancel my reservation. Can you please help me out?
user
Sure, I can cancel your reservation right now. Before that I need to know your good name please?
assistant
I am Emma Allen.
user
Thanks for providing your name. Please stay online, I will check the previous list and revert to you.
assistant
Ok.
user
We are sorry to specify that, there is no active reservation found on your name.
assistant
Ok, no problem. Thank you.
user
Thanks for contacting us, wish you a great day.
assistant