Hello.
user
Hello. How may I guide you today?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your name please?
assistant
My previous reservation has done with the name of Karen Thomas.
user
I am sorry to say that there is no reservation found under your name.
assistant
Oh! That seems something went wrong while booking the ticket previously.
user
Thank you for reaching us.
assistant
Thank you for providing information.
user