Hi.
user
Hello, how can I aid you today?
assistant
My round trip has been postponed due to some issues. Assist me in changing the reservation with the name of Ronald Collins.
user
Please give me a minute, I will check your reservation and revert to you.
assistant
Sure.
user
Unfortunately we did not found any reservation on your given name in our records.
assistant
Ok, thank you for your information.
user
Thank you for availing us.
assistant