Hello.
user
Hello, how can I assist you?
assistant
I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please cancel it?
user
Sure, may I know your name?
assistant
Robert Edwards here.
user
Please wait for a moment.
assistant
Sure.
user
Thanks for waiting, there was no reservation found on your name.
assistant
No problem, Thanks for the information.
user
Thank you for choosing us.
assistant