Hello.
user
Hello, how may I aid you?
assistant
Due to an urgency, I would like to cancel my recent reservation. Can you help me with this?
user
Sure, I will help you out. Please provide me your name to check your reservation details.
assistant
My previous reservation has done with the name Jeffrey Martinez.
user
Sorry Jeffrey, there is no active reservation on your name.
assistant
Ok, not an issue. May be my brother has already cancelled my ticket on behalf of me. Thank you for providing information.
user
Thank you for reaching us.
assistant