Hello.
user
Hello. How can I assist you today?
assistant
I made a reservation earlier this week to give a seminar, but my seminar has been postponed. Can you please help me in changing my reservation?
user
Sure, may I know your name to check for the previous reservation?
assistant
Myself Ronald Wright.
user
Please allow me a moment while I check for the reservation status.
assistant
Ok.
user
Ronald Wright, there is no reservation found under your name.
assistant
It's ok, thank you for checking.
user
You are welcome. Thank you for contacting us.
assistant