Hello.
user
Hello, how may I aid you today?
assistant
I am Eric Lee, Due to sudden changes my exams got postponed. I want to change my existing reservation. Can you please help me with it?
user
Sure, please wait fir a while I will get back to you.
assistant
Ok.
user
Thank you for waiting, no reservation found on your name.
assistant
Ok, not a problem. Thank you.
user
Thank you for opting us.
assistant