Hello.
user
Hello. How can I assist you?
assistant
I want to cancel my reservation which I made a month ago due to terrorist attacks in Paris, can you help me with it?
user
Sure, can you please provide your name to check the reservation status?
assistant
Deborah Garcia is my name.
user
Deborah Garcia, there is no active reservation found under your name in our database.
assistant
Oh! That's very sad to hear from you, thank you for checking.
user
Thank you for contacting us.
assistant