Hello.
user
Hello, how may I assist you today?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, may I know your name for the cancellation process?
assistant
My name is Cynthia Scott.
user
Sorry, as per your concern I can not cancel your reservation, as your reservation is not found as per our records.
assistant
That's ok, thank you for checking.
user