Hello.
user
Hello. How may I assist you?
assistant
I am Nancy Lewis. I need to change my reservation due to my planned event got postponed. So please help me with that.
user
Sure, I am here to help you out. May I know your travelling dates please?
assistant
Thank you. I have changed my travel dates as 11/08 and 11/10.
user
Nancy Lewis, we haven't found any reservation under your name to change.
assistant
Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.
user
Thank you for approaching us.
assistant
Most welcome.
user