Hi.
user
Hello, how may i serve you today?
assistant
I am David Martinez. Owing to an emergency, I want to cancel my ticket. Will you help me in that cancellation?
user
Sure,please wait for a minute I will get back to you.
assistant
Ok.
user
Thanks for waiting, we found a reservation on your name, would you like me to cancel?
assistant
Yes, cancel my ticket.
user
Ok, your reservation has been cancelled.
assistant
Thank you.
user
Thanks for choosing us.
assistant