Hello.
user
Hello, welcome to flight booking agency. How can I assist you today?
assistant
I will be making few changes in my previous reservation, can you help me with it?
user
Sure, may I know your name to check for the previous reservation in our data base?
assistant
My name is Rachel Smith.
user
Ok, please allow me a moment to check for the previous reservation.
assistant
Sure, take your time to check and let me know the status.
user
I appreciate your patience. Rachel, there is no reservation found under your name.
assistant
Oh! that's sad. Anyways, thank you for checking.
user
You are welcome. Thank you for contacting us.
assistant
Thank you for assisting me.
user
Have a nice day.
assistant