Hi. I am Sandra Phillips.
user
Hello. How may I help you?
assistant
Owing an emergency want to change my reservation, can you help me with it please?
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
Ok, no issues. Thank you for the response.
user
Thank you for reaching us.
assistant