Hello.
user
Hello, how may I oblige you?
assistant
I am Amanda Young. I wan to change my recent reservation as my tour with my cousin's has been postponed. Can you help me with it.
user
Sure, we are here to help you. Just wait for a while.
assistant
Sure.
user
Sorry, there is no active reservation found on your name.
assistant
Not an issue thank you for your response.
user
Thanks for contacting us, have a happy day.
assistant