Hi.
user
Hello. How may I assist you?
assistant
I need to cancel my reservation, can you help me out?
user
Sure, I am here to help you. May I know your name please to check your reservation status?
assistant
I am Katherine Adams.
user
Please wait a moment.
assistant
Sure.
user
Katherine Adams, no reservation has been found on your name in our database.
assistant
That's ok, not an issue. Thank you for your help.
user
Thank you for approaching us.
assistant