Hello.
user
Hello, how may I assist you today?
assistant
Can you please help me in changing my recent reservation? As my planned trip has been postponed.
user
Sure, we are here to help you. May I know your name please?
assistant
Sure, Donna Hernandez here.
user
Please wait a minute.
assistant
Sure, take your own time.
user
Sorry, there is no active reservation your name to change.
assistant
Oh! That's ok, thank you giving the information anyways.
user
Thank you for reaching us.
assistant