Hello, I am Gregory Martinez.
user
Hello, how may I support you today?
assistant
I have some personal matters that need fixing so I need to change an existing reservation. Can you please help me in that?
user
Sure, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, no reservation found with your name to change.
assistant
That's not a problem. Thanks for your information.
user
Thanks for opting us.
assistant