Hello, I am Gregory Hill.
user
Hello, how may I aid you today?
assistant
I want to cancel my recent reservation as my conference got cancelled. Please help me with cancellation.
user
Sure, please give me a minute.
assistant
Ok.
user
Thanks for being patient. Unfortunately, there is no active reservation found on your name.
assistant
No issues, thank for the information.
user
Thank you for opting us.
assistant