Hello.
user
Hello, do you need any help from us?
assistant
Myself Jerry Edwards. Due to some problems my trip was cancelled so can you please cancel my ticket?
user
Sure, please allow me a moment.
assistant
Ok, take your time.
user
Sorry, there is no reservation matching with your name in our portal to cancel further.
assistant
Oh! It's ok no problem. Thank you for your information.
user
You are welcome, have a great day.
assistant