Hello.
user
Hello. How may I aid you at this time?
assistant
Previously, I have reserved my ticket to Dallas, my leaves has been cancelled now. I would like to cancel my recent reservation. Can you please help me with this?
user
Sure, I am happy to help you. May I know you name for checking in our data base?
assistant
My previous reservation has done with my name Elizabeth Williams.
user
Sorry Williams, there is no ticket found on the name that you have provided to cancel it.
assistant
Ok, not an issue. May be something went wrong during my previous reservation.
user
Thank you for your valuable time in approaching us.
assistant
Thank you for providing information.
user
Welcome.
assistant