Hi, Joseph Brown here.
user
Hello Brown, how may I help you?
assistant
I want to cancel my reservation as I met with an accident, could you please help me to cancel my reservation?
user
Sorry to hear that. Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry, no reservation is available by your name.
assistant
That's fine, thank you for checking.
user
Get well soon, thank you for contacting us.
assistant