Hello.
user
Hello, how may I assist you?
assistant
Owing to an emergency, I want to cancel my recent reservation.
user
Sure, may I know your good name please?
assistant
My name is Anna Martin.
user
Please wait for a moment.
assistant
Sure.
user
Please wait for a moment.
assistant
Ok.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
Not an issue, thank you.
user
Thank you for approaching us.
assistant