Hello.
user
Hello. How can I help you?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me out?
user
May I know your name please?
assistant
Sure, my name is Jennifer Garcia.
user
Sorry to say, there is no reservation on your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for opting us.
assistant