Hello.
user
Hello. How may I guide you?
assistant
My name is Rebecca Parker. Actually, I booked a ticket to NYC for a carnival but due to bad weather, I want to postpone my trip.
user
Sure, please hold on for a moment while I check.
assistant
Ok.
user
I am sorry to inform you that there are no reservations with your name.
assistant
That's ok. Thank you.
user
Thank you.
assistant