Hello.
user
Hello, how can I aid you?
assistant
I need to cancel my reservation as I need to stay back in own city, due to hails on roads and heavy snow. Can you please help me with this?
user
Sure, may I  know your name?
assistant
Ok, I am Justin Hernandez.
user
Sorry, there is no reservation found under your name.
assistant
Ok, Thank you for your service.
user
Thank you for reaching us.
assistant