Hello, I am Scott Martinez.
user
Hello, how may I assist you?
assistant
I want to cancel my ticket due to an emergency. Can you help me?
user
Sure, hold on for a moment. Let me check.
assistant
Sure, I will wait.
user
Sorry Scott, there are no flights reserved on your given name.
assistant
No issues. Thank you for checking.
user
Welcome, thank you for choosing us. Have a great day.
assistant
You are welcome.
user