Hello.
user
Hello. How can I aid you?
assistant
Can you please help me to change my recent reservation as my business schedule is postponed?
user
Sure, may I know the name to check for the status.
assistant
The ticket is under the name Eric Nelson.
user
Please be on hold.
assistant
Sure.
user
Thank you for waiting. Here, there is no active reservation have been found under your name in our database to amend it.
assistant
That's not an issue, anyway thank you for checking.
user
Thank you for reaching us.
assistant