Hello.
user
Hello, how can I provide assistance for you today?
assistant
Actually I have a reserved a ticket to meet my friend who has conducted an event that was cancelled due to heavy rain in the city. Could you please help me with cancelling my previous ticket?
user
Sure, I am glad to help you with cancellation. To proceed further with checking your previous reservation status, I need your good name please?
assistant
Sure, I have done reservation on a name of Christine Hernandez.
user
Thank you, Please hold on a moment.
assistant
Ok.
user
Thank you for your time, there is no recent reservation find on Christine Hernandez in our records.
assistant
Not a problem, thank you for your valuable information.
user
Thank you for opting us, have a great day ahead.
assistant