Hello, I am Nicholas Hernandez.
user
Hello, how may I assist you?
assistant
I am planning to cancel my trip for this time due to an emergency. Can you please help me?
user
Sure, hold on for a moment. Let me check in our previous data base.
assistant
Sure, take your time.
user
Sorry Hernandez, there are no flights reserved on your given name.
assistant
No issues. Thank you for checking.
user
Welcome, thank you for choosing us. Have a great day.
assistant
You are welcome.
user