Hello.
user
Hello, how can I assist you today?
assistant
I want to cancel my recent reservation due to some family problems. Can you please help me with this?
user
Ok, please can I know your name to proceed?
assistant
Sure, my name is Pamela Young.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for waiting, your reservation is found and cancellation is done.
assistant
Thank you.
user
Thank you for choosing our agency.
assistant