Hello.
user
Hello, How can I serve you?
assistant
I wan to change my existing reservation due to some family problems. Can you please help me with this?
user
Sure, May I know your name?
assistant
I am John Phillips.
user
Please wait a moment.
assistant
Sure.
user
Sorry, No reservation found on your name.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for availing us.
assistant