Hello, I am Raymond Lopez.
user
Hello, How may I help you?
assistant
My exam was postponed so I want to cancel my reservation, can you please help me to cancel my reservation?
user
Sure, please wait for a second. I will check and get back to you.
assistant
Ok.
user
Sorry to inform you that, we did not find any reservation with your name.
assistant
Thanks for your information.
user
Thanks for availing us.
assistant