Hello.
user
Hello. How may I assist you?
assistant
Can you aid me to change my reservation due to emergency?
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name please?
assistant
Sharon Hill here.
user
Wait a moment please.
assistant
Ok.
user
Sharon Hill, we haven't found any reservation under your name in our database.
assistant
Thank you for the help.
user