Hello.
user
Hello.
assistant
I am Donald Turner.
user
How may I assist you today?
assistant
I want to change my existing reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I'll definitely help you with that. Please be on hold while I'll check your reservation is existing or not in our database.
assistant
Sure, take your time.
user
Donald, I have checked our database but I didn't find any active reservation under your name.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us, have a great day.
assistant