Hello.
user
Hello. How can I aid you today?
assistant
Can you please assist me to cancel my active reservation unfortunately as my exams was cancelled?
user
Sure, I am here to help you. May I know on whose name the ticket has been booked formerly?
assistant
Thank you for assisting me, I have reserved flight ticket on my name Larry Williams.
user
Sorry Larry Williams, there are no flights reserved on your given name formerly.
assistant
Ok, no problem in that, anyway thank you so much.
user
Welcome, thank you for choosing us. Have a great day.
assistant