Hello, Laura Lee here.
user
Hello, how may I guide you?
assistant
Due to some health issues, I would like to cancel my journey. Can you help me in cancelling my reservation?
user
Sure, I will help you. Please hold on a moment.
assistant
Ok, take your time.
user
Lee, no reservation has been found on your name in our database.
assistant
It's ok, no issues. Thank you for the information.
user
Thank you for approaching us.
assistant