Hello,.
user
Hello, how may I be of your help?
assistant
I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you cancel my ticket?
user
Sure. Let me check the reservation list and get back to you.
assistant
Sure.
user
I need you name to check with it.
assistant
You need to cancel the ticket on the name of Rebecca Adams.
user
There is no reservation found on your name.
assistant
Ok, not an issue. Thanks for the details.
user
Thank you for consulting us.
assistant