Hi.
user
Hello. How may I aid you today?
assistant
I want to change my existing reservation which is done recently due to some problems, can you please help me in this?
user
Sure, I would be happy to help you with that.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, my name is Mark Johnson.
user
I am sorry to inform that there is no active reservation found under your name.
assistant
Ok, no problem. Anyways, thank you for your service.
user
Thank you for reaching us. Have a great day.
assistant