Hello, I am Katherine Miller.
user
Hello. How can I help you?
assistant
I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?
user
Sure, just a moment please.
assistant
Take your time.
user
thank s for waiting, we found a reservation on your name and candled it successfully.
assistant
Thank you.
user
Thank you for choosing us.
assistant
You are welcome.
user