Hello. I am Karen Young.
user
Hello. How may I help you?
assistant
I had planned to go on a trip, but it was postponed due to some reasons.
user
Ok.
assistant
Can you change my recent reservation?
user
Sure, just a second please.
assistant
Sure.
user
No reservation found on your name. Thank you for choosing us.
assistant
That's ok. Anyways, thank you for your help.
user
Most welcome.
assistant