Hello,. I am Charles Lewis.
user
Hello, how could I aid you at this moment?
assistant
I just want to cancel my reservation, due to heavy snow storms. Can you please help me with that?
user
Sure, please wait for few minutes.
assistant
Sure.
user
There is no recent reservation found on your name in our data base.
assistant
Ok, no issue. Thank you.
user
Thank you for reaching us.
assistant