Hello.
user
Hello. How may I assist you today?
assistant
I want to change me existing reservation due to postpone of my exams, can you help m me with that?
user
Sure, may I know your name to check with your details.
assistant
My name is Jeffrey Campbell.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there are no active reservations on your name to change.
assistant
No issues, thank you for checking.
user
Thank you for reaching our service.
assistant