Hello, Kathleen Brown here.
user
Hello, how can I assist you today?
assistant
I want to do some changes in my reservation because my friends are not able to come on our planned dates, so could you please help me out?
user
Sure. Please wait for a moment.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
It's alright, no problem. I think the ticket was not booked properly while I am booking.
user
Thank you have a great day.
assistant
Thank you for the information.
user