Hello.
user
Hello, how may I assist you today?
assistant
My planned trip has been postponed to some other dates due to some issues, can you please amend my recent reservation?
user
Sure, we are here to help you.
assistant
Thanks for that.
user
May I know your good name please?
assistant
My name is Melissa Edwards.
user
Please wait a minute.
assistant
Sure, take your own time.
user
Sorry, there is no active reservation on your name to change.
assistant
Oh! May be I have done a wrong booking. Thank you anyways.
user
Thank you for connecting with us.
assistant