Hi.
user
Hello, how may I assist you at this moment?
assistant
I want to change my reservation, can you help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name to check your reservation status?
assistant
Please check the status under the name of Nicholas Jones.
user
Ok, please give me a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our records.
assistant
Ok, thank you.
user
Thank you for reaching us.
assistant