Hello.
user
Hello, how can I aid you for today?
assistant
     Owing an emergency I want to cancel my reservation, can you help me with it please?
user
I am here to help you with that. Can you please provide your name for checking the reservation status?
assistant
My name is Rebecca Garcia.
user
Please wait for a while to check in our booking list about your reservation status.
assistant
Sure, take your time.
user
Sorry to say this Rebecca Garcia, there is no active reservation with your name.
assistant
No issues. Thank you for the response.
user
You are welcome, thank you for reaching us. Hope you have a nice day ahead.
assistant