Hello.
user
Hello, how may I best serve you today?
assistant
I am Donna Lewis. Can you please help me to change my active reservation as my meeting was postponed?
user
Sure, please wait for a while.
assistant
Ok, I will wait.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, no problem. Thank you.
user
Thank you for communicating with us.
assistant