Hello, I am Kathleen Moore.
user
Hello, Kathleen Moore. How may I be at your service?
assistant
Due to postpone of my family gathering at Houston. Could you please help me with changing my recent reservation?
user
Sure. Please standby, I will check the status of your reservation.
assistant
Ok.
user
Thanks for waiting. You have no reservation found with your name.
assistant
No problem, thank you for the information.
user
Thank you for opting us.
assistant