Hello.
user
Hello. What service that you are seeking from our agency?
assistant
I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?
user
Sure, I am gleeful to help you.
assistant
Thanks.
user
Please wait a moment to check your previous reservation.
assistant
Ok.
user
Can I know your name to check?
assistant
Sure, my name is Raymond Lewis.
user
Ok, please be on hold.
assistant
Sure.
user
We regret that, there is no previous reservation available with your name in our records.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for approaching us, have a great day.
assistant