Hi.
user
Hello, how may I help you?
assistant
Due to heavy storm at my location, I'm unable to catch the flight. Can you please cancel my ticket?
user
I will definitely help you. Could I know your name please?
assistant
Sure, my name is Thomas Scott.
user
There is no reservation with your name to cancel further.
assistant
That's ok, may be I have done a wrong booking. Thank you anyways.
user
Thank you for approaching us.
assistant