Hello.
user
Hello, how can I guide you for today?
assistant
Due to bad weather conditions, I want to change my existing reservation. Can you help me out?
user
May I know your name, please?
assistant
Sure, my name is Susan Davis.
user
Please give me a minute, I will find your existing reservation.
assistant
Ok.
user
sorry, there is no reservation found under your name.
assistant
That's fine, thank you.
user
Thank you for contacting us, have a nice day.
assistant