Hello.
user
Hello, how may I aid you?
assistant
Sandra Edwards here, I want to cancel my ticket due to dense fog in my place.
user
Sure, please wait a moment I will check your details and proceed further.
assistant
Sure.
user
Sorry to say, there is no reservation on your name in my database.
assistant
No problem, thank you.
user
Thank you for reaching us, have a nice day.
assistant