Hi.
user
Hello.
assistant
I am Susan Taylor.
user
How can I assist you today?
assistant
Due to emergency, I don't want to travel at this moment, so can you help me for cancelling my recent reservation?
user
Taylor, I am happy to help you. Let me check your reservation status. Taylor, I have not found any reservation by your name.
assistant
Oh! It's ok, no problem. Thank you for your services.
user
Thank you for contacting us and have a nice day.
assistant