Hello, I am Nicholas Young.
user
Hello, how may I serve you?
assistant
Due to heavy snow fall from couple of days. I want to cancel my recent reservation. Could you please help me with cancellation?
user
Please wait for a moment, let me check and back to you.
assistant
Sure.
user
Sorry Nicholas, There is no reservation found on your providing name.
assistant
No worries, Thank you for the information.
user
Thank you for availing us.
assistant