Hi. I am Emma Moore.
user
Hello, how can I assist you?
assistant
I want to change my existing reservation due to my exams were postponed.
user
Sure, Wait a moment I will check and let you know.
assistant
Ok, take your time.
user
Thank you for your patience. Sorry, No reservation found on your name.
assistant
Thank you for kind information.
user
Thank you for reaching us.
assistant