Hello.
user
Hello, how can I aid you?
assistant
I am Eric Collins. I want to change my existing reservation, due to heavy rainfall in Seattle, can you help me in changing?
user
Sure, give me a minute for checking.
assistant
Sure, take your time.
user
Sorry, there is no active reservation found under your name.
assistant
That's ok, thank you for your information.
user
Do you want to anything else?
assistant
No, thank you for asking.
user
Thank you for reaching us.
assistant