Hello.
user
Hello, how may I assist you today?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, I will help you. May I know your name please?
assistant
My reservation was done under the name Joshua Scott.
user
Ok, please wait for a while.
assistant
Sure, take your time.
user
Sorry, there is no active reservation found with that name in our database.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Most welcome, thank you for reaching us.
assistant