Hi.
user
Hello. How may I help you?
assistant
Can you please change my recent reservation? As my planned trip has been postponed.
user
Sure, we are here to help you. May I know your name please?
assistant
Sure, my name is Nicole Harris.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
That's ok, thank you for giving the information anyways.
user
Thanks for contacting us.
assistant