Hello.
user
Hello.
assistant
My name is Nicholas Martinez.
user
Nicholas, how may I help you today?
assistant
Actually, I booked a ticket to attend an event in NYC but due to some problems, I would like to cancel my trip.
user
Let me check your previous reservation details in our database.
assistant
Sure, take your time.
user
Hello, no reservation found by your name.
assistant
That's ok. Thank you for your time.
user
Thank you for contacting us.
assistant