Hi.
user
Hello, how may I aid you?
assistant
I want to cancel my recent reservation due to an emergency, can you please help me?
user
Sure, I am glad to help you. May I know your name?
assistant
Sure, my name is Alexander Carter.
user
Please give me a moment to check your ticket status.
assistant
Sure, I will wait for your response.
user
Sorry Alexander Carter, no reservation is available by your name.
assistant
Ok, not an issue.Thank you for your informaion.
user
Thank you for choosing us.
assistant