Hello. I am Susan Lewis.
user
Hello, how may I help you today?
assistant
I need to change my existing reservation, as my exam scheduled has been postponed. Please help me in changing?
user
Sure, I will help you with that.
assistant
Ok.
user
Please wait for a minute.
assistant
Ok.
user
Thank you for waiting, there is no reservation found on your name in our airline database.
assistant
Ok, no issues. Thank you for your help.
user
Thank you for reaching us.
assistant