Hello.
user
Hello. How may I help you?
assistant
I want to change my existing reservation, due to some health issue. Can you help me?
user
May I know your name please to check the status of your reservation?
assistant
Yes, I am Emma Harris.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure, I will wait for your response.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
It's ok, not a problem with that. Thank you for your time.
user
Thank you for reaching us.
assistant