Hello. Kathleen Campbell here.
user
Hello, welcome to EaseMyTrip travel agency, how may I assist you?
assistant
 Please see if there is any possibility to cancel my ticket, as I will be not able to catch my flight on the date which my ticket has been booked, I am going to another place on that day.
user
Sure, I will try my best to help you, please give me one moment to check your ticket in my portal.
assistant
Sure, take your own time.
user
Sorry Campbell, there is no ticket showing on our name, whether you have cancelled it previously please check it once, if your concern is not solved you can revert us back.
assistant
 Ok, no issue, just a while back I tried to cancel my ticket, but due to some network issues I did not receive any confirmation, that's why I tried it again, it might have been cancelled previously.
user
Welcome, thank you for opting us.
assistant
Thank you.
user