Hello.
user
Hello. How may I aid you?
assistant
I am Emma Lee. Owing for an emergency, I want to change my flight reservation. Can you please help me?
user
Sure, I am here to help you out.
assistant
Thank you.
user
Please give me a moment to check your previous reservation status.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our records.
assistant
Not an issue. Anyway, thank you for checking.
user
Thank you for reaching us.
assistant