Hello.
user
Hello. How can I help you out at this moment?
assistant
Myself Scott Phillips. I want to change my  existing reservation, can you please help me in that?
user
Ok Phillips, I am gleeful to help you. Please be on hold, let me check your details in our database.
assistant
Sure, I will  wait for your response.
user
Thank you for your patience, sorry to inform you that there is no reservation found under your name in our records.
assistant
Its ok,no problem. Thanks for checking.
user
You are welcome, thank you for reaching us.
assistant