Hi.
user
Hello. How can I help you?
assistant
Can you please help me out in cancelling my recent reservation? As my planned trip has been cancelled.
user
Yes, I can help you. Can I know your name for checking?
assistant
Sure, my name is Carol Rodriguez.
user
Give me a moment.
assistant
Sure.
user
Sorry to inform you that there is no reservation found on your name.
assistant
That's ok, thank you for giving the information.
user
Thank you for reaching us.
assistant