Hello,.
user
Hello,. How may I serve you?
assistant
I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with that?
user
Sure, may I know your name please?
assistant
I am Thomas Williams.
user
Please be on hold.
assistant
Sure.
user
Thanks for your time.
assistant
Ok.
user
Sorry to notify, there is no reservation found on your given name.
assistant
Ok, no issues. Thanks for the information.
user
Thanks for your approach.
assistant