Hello.
user
Hello. How can I help you today?
assistant
I am William Turner. I am planning to change an existing reservation, due to some urgent work. Can you please change my reservation?
user
Sure Turner, can you please wait for sometime. I will check your reservation details and get back to you.
assistant
Sure, take your own time.
user
Sorry Turner, I have not found any reservation by your name in our database.
assistant
That's fine, thank you for your help.
user
Thank you for contacting us and have a good day.
assistant