Hello,.
user
Hello, How exactly I can serve you the best today?
assistant
 Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me in cancellation?
user
Sure, we are gleeful to help you for cancellation.
assistant
Thank you.
user
May I know your name to check your details in our database?
assistant
Betty Lewis, is my name.
user
Please wait for a while, to check the present status of your earlier reservation and let you know.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Oh! I think it does not reserved properly.
user
Thank you for reaching us.
assistant
Thank you for giving instant service without any delay.
user