Hi.
user
Hello, how can I help you now?
assistant
I am owing for an emergency, can you please help me in cancellation of existing reservation?
user
Sure, may I know your name please?
assistant
I have reserved my ticket in the name Andrew Hall.
user
Sorry, there is no reservation found on your name.
assistant
Ok, fine thank you for your assistance.
user
Thank you for approaching us, have a nice day.
assistant