Hello.
user
Hello. How can I assist you today?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
user
Sure, may I know your name to check for the previous reservation?
assistant
Sure, my name is Raymond Davis.
user
Please allow me a moment to check for the previous reservation.
assistant
Ok.
user
Raymond, there is no reservation found under your name.
assistant
That's ok, thank you for the information.
user
Thank you for contacting us.
assistant