Hello.
user
Hello. How may I aid you?
assistant
My name is Shirley Turner. Actually, I booked a ticket to ORD for a carnival but due to bad weather, the trip is postponed. Could you help me with changing the reservation?
user
Yes Shirley, please hold on for a moment so that I check the status of your existing reservation.
assistant
Sure, take your time.
user
Sorry, I could not find any ticket booked with your name.
assistant
That's ok. Thank you for your time.
user
Thank you, have a nice day.
assistant