Hi.
user
Hello, how may I help you today?
assistant
I need to cancel my recent reservation owing to an emergency.
user
Sure, we are here to help you. May I know your good name please?
assistant
My name is Ryan Harris.
user
Please wait a minute.
assistant
Sure.
user
We found a reservation on your name, Shall I proceed to cancellation?
assistant
Please cancel reservation.
user
Your ticket has been cancelled successfully.
assistant
Thank you.
user
Thank you for choosing us.
assistant