Hello.
user
Hello. Good Evening.
assistant
Good evening, Emily Smith here.
user
What can I do for you Emily Smith?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me?
user
Sure, I am glad to help you.
assistant
Thank you for your positive response.
user
Please wait a moment, so that I can check your previous reservation in our records.
assistant
Ok, take your time.
user
Sorry, We regret to inform that I didn't find your reservation under your name.
assistant
That's ok, no issues. Thank you for informing me about my request.
user
It's my pleasure.
assistant