Hi.
user
Hello. How may I assist you?
assistant
Owing to an emergency I had to request for this cancel reservation.
user
Sure, I am here to help you out. May I know your name please?
assistant
My name is Lisa Parker.
user
Wait a moment please.
assistant
Sure.
user
Lisa Parker, we haven't found any reservation under your name in our database. Thank you for choosing us.
assistant