Hi.
user
Hello,. How can I provide service to you?
assistant
I need to cancel my recent reservation due to heavy snowfall, can you help me?
user
Sure, may I know your name please?
assistant
My name is Steven Hill.
user
Please hold on.
assistant
Sure.
user
There is no reservation found with your name.
assistant
Ok, no problem. Thank you.
user
Thanks for approaching us.
assistant