Hello.
user
Hello, how may I aid you?
assistant
I have a reservation to attend a conference. But it has been postponed due to some technical problems. Can you please change my existing reservation?
user
Sure, may I know your good name?
assistant
My name is Kimberly Baker.
user
Please wait a minute.
assistant
Sure.
user
I am sorry to inform that there is no reservation found with your name.
assistant
Ok, it's not a problem. Thank you for the information.
user
Thank you for reaching us.
assistant