HI.
user
Hello, how may I guide you?
assistant
I want to cancel my reservation.
user
Ok, could you please provide your name to check your reservation status.
assistant
Cynthia Scott is my name.
user
Ok Scott, please be on hold to check.
assistant
Ok.
user
Sorry, there is no reservation found under your name in our records. Would you like to ask us anything else?
assistant
No, thank you for the information.
user
Thank you for reaching us, have a nice day.
assistant