Hello, my name is Rachel Smith.
user
Hello, how could I assist you?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
user
Sure, please wait a moment I will check and revert to you.
assistant
Sure.
user
Sorry to notify you that there is no reservation found on your name.
assistant
That's ok, thank you.
user
Thank you for choosing us.
assistant