Hello.
user
Hello.
assistant
I am Samuel Green.
user
How may I assist you?
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Yes, give me a moment.
assistant
Sure.
user
Sorry to inform you that there is no reservation found on your name.
assistant
That's ok, thank you for your information.
user
Thank you for contacting us.
assistant