Hi.
user
Hello, how may I help you today?
assistant
Due to heavy rains cricket match was postponed, so I need to cancel my recent reservation. Can you help me out?
user
Sure, may I know your name please?
assistant
My name is George Collins.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry to say that, there was no reservation found with your name.
assistant
No worries, thank you.
user
Thank you for opting us.
assistant