Hello.
user
Hello. How can I aid you?
assistant
I need your help to cancel my ticket due to some changes in my plan.
user
Sure, We are here to help you. May I know your name?
assistant
Larry Edwards.
user
Give me a minute.
assistant
Sure, take your own time.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
That's Ok, thank you for searching.
user
Thank you for reaching us.
assistant