Hello.
user
Hello, how may I assist you today?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, I can cancel your reservation right now. Before that I need to know your good name please?
assistant
My reservation was done under the name Kimberly Wright.
user
Please wait a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for availing us.
assistant