Hello.
user
Hello, do you need any help from us?
assistant
I want to to change my existing reservation. Can you please help me with this?
user
Sure, could I have your name please?
assistant
I am Shirley Roberts.
user
Ok, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to make changes further.
assistant
Ok, no problem. Thank you for the information.
user
You are welcome, have a great day.
assistant