Hello, myself Carol Perez.
user
Hello. How may I assist you?
assistant
I want to cancel my flight reservation as my sister is sick, can you please help me?
user
Sure, please be on hold for a while.
assistant
Sure.
user
Thanks for your time, there is no reservation found on your name to cancel it.
assistant
No problem. Anyway, thank you for checking.
user
 Thanks for reaching us, hope your sister recovers soon.
assistant