Hello.
user
Hello, how may I assist you?
assistant
Myself Margaret Davis. I have reserved a flight ticket with 1 connection but the purpose of the trip is very urgent so I need the direct flight.
user
Ok, may I know your travelling dates for this journey?
assistant
Can you please help me in changing my reservation?
user
Ok, wait for a moment.
assistant
Ok.
user
Margaret Davis, no reservation was found by your name. Sorry for the inconvenience.
assistant
Really, it's ok. Thank you for the information.
user
Have a nice day Margaret Davis.
assistant