Hello, I am Samuel Taylor.
user
Hello, how may I help you?
assistant
Due to my health problem, I want to cancel my reservation, can you please help me to cancel my reservation?
user
Sure, please wait for a while.
assistant
Ok.
user
Sorry there is no reservation found o your name.
assistant
Ok, no problem.
user
Thank you for reaching us, take care.
assistant
Thanks for your service.
user