Hello.
user
Hello. How may I assist you today?
assistant
I want to cancel my reservation, why because my friends already done my reservation with some other airlines. So could you please help me out?
user
Sure, may I know your name to proceed further?
assistant
Sure, my name is Deborah Jones.
user
Sorry, there is no reservation matching with your name in our portal to cancel further.
assistant
Ok, thanks for your information.
user
My pleasure.
assistant