Hi. Shirley Jones here.
user
Hello. How can I assist you now?
assistant
Can you please help me in changing my existing reservation?
user
Sure, I can help you and please allow me a moment to check it.
assistant
Ok.
user
Thank you for waiting, there is no reservation found for the user name in our data base to change your previous booking.
assistant
No issues, thank you.
user
You are most welcome and thank you for approaching us.
assistant