Hello.
user
Hello, what can I do for you?
assistant
I need  to cancel my recent reservation for some reason. Can you please cancel my reservation?
user
Yes, I can help you. May I know the your name?
assistant
Catherine Nelson is my name.
user
OK, please be on hold, I will let you know about reservation.
assistant
Sure.
user
Sorry, there is no reservation on your given name.
assistant
No issue, thanks for information.
user
Thank you for choosing us.
assistant