Hi.
user
Hello, how can I assist you at present?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, I am here to help you with cancellation. May I know your name please?
assistant
Thank you. I am Samuel Wright.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for your time, there was no reservation found on your name to cancel it.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for availing us.
assistant