Hello.
user
Hello, how can I assist you?
assistant
Due to heavy rainfall, I would like to cancel my recent reservation. Please help me out.
user
Sure, I can help you with that. May I know your good name please?
assistant
My name is Mary Mitchell.
user
Ok, please wait for a while.
assistant
Sure, take your time.
user
Mary Mitchell, there is no active reservation found under your name to do cancellation.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for choosing us.
assistant