Hello.
user
Hello, how may I aid you today?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name to check the reservation status?
assistant
I am Sharon Collins.
user
Please wait.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant