Hi.
user
Hello, How can I respond to your request?
assistant
Owing to an emergency, I want to change my existing reservation.
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
Sure, Dorothy Hernandez here.
user
Ok, wait for some time I will check the reservation on your name and get back to you.
assistant
Sure.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for your presence. We hope to serve you again.
assistant