Hello.
user
Hello. How may I aid you today?
assistant
Due to my ill health, I would like to cancel my recent reservation. Can you help me with this?
user
Sure, I will help you with cancelling, please hold on for a moment to check your reservation status. May I know your name please?
assistant
Thank you. My previous reservation has done with my name Jerry Garcia.
user
Jerry, there is no any active reservation with your name in my database.
assistant
Ok, not an issue. May be my brother has already cancelled my reservation on behalf of me. Thank you for providing information.
user
Thank you for reaching us.
assistant