Hello.
user
Hello. How can I aid you?
assistant
Due to my ill health, I would like to cancel my recent reservation. Please help me out.
user
Sure, may I know the name to check for the status?
assistant
My name is Kevin Lee.
user
Please be on hold, I will get back to you in a minute.
assistant
Sure, take your time.
user
Thank you for waiting. Here, there is no active reservation have been found under your name in our database to cancel it.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant