Hi.
user
Hello, how can I guide you for today?
assistant
Can you please change my reservation?
user
I will help you with that.
assistant
Thank you.
user
May I know your name?
assistant
I am Helen Roberts.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure, I will wait for your reply.
user
Sorry, there is no reservation found under your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for contacting us, have a nice day.
assistant