Hello.
user
Hello. How may I assist you today?
assistant
I want to cancel my reservation, as there is a heavy snowfall in New York. Can you help me with this?
user
Sure, I will help you to cancel your reservation . May I know your name to cancel that reservation?
assistant
I am Nicholas Robinson.
user
Sorry with your name there is no reservation in our database.
assistant
Ok, no problem. Thank you for your time.
user
Thanks for contacting us.
assistant