Hello.
user
Hello, welcome to flight booking agency. How may I help you today?
assistant
Due to heavy cyclones in the Dallas, I would like to cancel my recent reservation to Dallas.
user
Ok, may I know your name to check your reservation is existing or not?
assistant
I have previously reserved my ticket with the name of Charles Hall.
user
There is no reservation found under your name, Charles.
assistant
Ok, no issues. May be I have done the mistake during my previous reservation.
user
May be, sometimes it happens.
assistant
Thank you for providing information.
user
Welcome, thank you for choosing us.
assistant