Hello.
user
Hello, how can I provide assistance to you?
assistant
I would like to cancel my reservation as I am leaving for pilgrimage, can you please help me out?
user
Sure, we are glad to help you with cancellation.
assistant
Thank you.
user
May I know your name for further process?
assistant
Check the reservation on the name Katherine Collins.
user
Ok, please wait for a couple of minutes.
assistant
Sure.
user
Thanks for waiting, there was no reservation found on your specified name to cancel it.
assistant
Ok no problem, thank you for your services.
user
Thank you for choosing our service.
assistant