Hello.
user
Hello, how may I help you?
assistant
I am Jacob Williams, I had done my flight ticket booking last month for my exams but due to heavy rain in that city I would like to cancel my booking. Can you help me out of it?
user
Sure, I will do it for you. Please give me a moment.
assistant
Thank you. Ok.
user
Sorry Jacob, I see there is no reservation showing on this name.
assistant
Ok, thank you for the information.
user
Thanks for approaching us.
assistant