Hello.
user
Hello, how can I assist you today?
assistant
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by floods. Can you help me with that?
user
Sure, we are happy to help you.
assistant
Thank you.
user
May I know your name?
assistant
I am Sarah Harris.
user
Ok, please standby.
assistant
Sure.
user
Thank you for being patient, There was no reservation found on your name.
assistant
Ok, May be booking is not done properly. Thanks for your help and support.
user
Thank you for contacting us.
assistant