Hello.
user
Hello. How can I aid you today?
assistant
Actually my Snooker's competition is postponed, so that I want to cancel my recent reservation. Can you help me?
user
Sure, I can help you and can I know your name for checking purpose?
assistant
Thank you for accepting my request. I am Matthew Carter.
user
Please allow me a moment.
assistant
Sure, take your own time.
user
 Thank you for waiting, I have checked in reservation list to cancel your ticket but could not find any reservation with your name.
assistant
That's fine, not an problem. Anyway, thank you for your information.
user
Thank you for approaching us, have a great day.
assistant