Hello.
user
Hello, how can I help you?
assistant
I am Jason Hill. Due to heavy rain at my place I will not able to travel, so please change my existing reservation.
user
Sure, Jason Hill, we are happy to help you.
assistant
Thank you.
user
Please give me a moment.
assistant
Sure.
user
Thanks for your time, we are sorry to say that no reservation was found in our database on your good name.
assistant
Ok, not an issue. Thank you for checking.
user
Thanks for picking our agency.
assistant