Hi, Kenneth Phillips here.
user
Hello, How can I help you?
assistant
Due to postponed of my exam, I want to cancel my recent reservation. Can you please help me with this?
user
Sure, Wait a minute.
assistant
Ok, I will wait.
user
 Sorry to tell that there is no reservation on your name.
assistant
Fine, no issue. Thanks for your information.
user
 Thank you for contacting us.
assistant