Hi.
user
Hello, how may I help you?
assistant
 I need to cancel my reservation as my meeting got cancelled due to some technical issues, can you please help me in cancellation?
user
Sure, may I know your name please?
assistant
I am Amy Turner.
user
Ok, please wait.
assistant
Sure.
user
Sorry, there is no active reservation found with your name in our records.
assistant
That's ok, not an issue. Thank you.
user
Most welcome.
assistant