Hello.
user
Hello, how may I aid you at this moment?
assistant
I have to cancel my reservation due to  my planned event got cancelled. So please help me with that.
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name?
assistant
Sure, please check the reservation with my name Paul Davis.
user
Ok, please wait for a moment.
assistant
Sure, take your time.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Oh! It may not be booked properly. Anyway, thank you for your time.
user
Thank you for choosing us.
assistant
Most welcome.
user