Hello.
user
Hello. How may I assist you at this moment?
assistant
I want to change my existing reservation, due to bad weather conditions. Can you please help me to change my reservation?
user
Sure, I am here to help you out with that.
assistant
Thank you for the response.
user
May I know your name to check your reservation status?
assistant
My name is Charles Wilson.
user
Sorry, there is no reservation found on your name in our records.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant