Hi.
user
Hello, how can I help you today?
assistant
Owing to an emergency, I want to change my existing reservation.
user
Sure, we are here to help you. Kindly share your name.
assistant
Sure, Patrick Lopez here.
user
Please wait a moment.
assistant
Sure.
user
Sorry to inform, no reservation found on your name in our records.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant