Hello.
user
Hello. How may I help you?
assistant
I want to change my reservation as I am unwell, could you please help me to change my reservation?
user
For checking your reservation status, may I know your name?
assistant
Sure, my name is Emily Allen.
user
Please hold for a moment.
assistant
Sure.
user
Sorry Emily, no reservation is available by your name.
assistant
Not an issue, thank you for checking.
user
Thank you for contacting us.
assistant