Hello,.
user
Hello, how can I help you?
assistant
Due to severe weather conditions I need change my existing reservation. Could you check the reservations on the name Jack Allen.
user
Sure, please wait a minute.
assistant
OK.
user
There is no reservation with your name.
assistant
OK, that's not a problem.
user
Thank you, for reaching us.
assistant
Thank you for your valuable help.
user