Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation, due to my exams has been cancelled. Can you please help me?
user
Sure, can I know your name please?
assistant
Sure, my name is Jacob Allen.
user
Please wait.
assistant
Sure.
user
Sorry Jacob, there is no active reservation found with your name in our records.
assistant
Ok, no problem. Thanks for your information.
user
My pleasure.
assistant