Hello.
user
Hello. How can I help you?
assistant
Can you please change my existing reservation as my scheduled interview got postponed?
user
Kindly mention your name to proceed further?
assistant
I am Emily Smith.
user
 Ok, please wait.
assistant
Sure.
user
I am sorry to say you that there is no reservation found under your name in our database.
assistant
Ok, not an issue. Thank you for your response.
user
Thank you for choosing us.
assistant