Hello.
user
Hello. How may I help you out?
assistant
I am Andrew Lewis. I want to change my exiting reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I will help you in changing the ticket.
assistant
Thank you.
user
Sorry, there are no reservations found in our database.
assistant
That's ok, thank you for your information.
user
Thank you for choosing us.
assistant