Hi,.
user
Hello, how may I assist you today?
assistant
Owing to an emergency, I need to change my existing reservation.
user
Sure, may I know your name please?
assistant
My name is Jack Phillips.
user
Ok, please wait for a while.
assistant
Sure.
user
We found a reservation on your name. Please mention your journey details?
assistant
Please book a ticket from Houston, TX-IAH to Chicago, IL-ORD. Travelling dates are from 11/28 to 11/30.
user
Ok, please wait for a while.
assistant
Sure. Please provide direct flight.
user
We found a connected flight with Hawaiian airlines, flight number 1018 and fare of 100. Direct flight not available.
assistant
Please do not book ticket. Thanks.
user
Thank you for reaching us.
assistant