Hello.
user
Hello. How can I provide assistance to you?
assistant
Can you please help me in changing my recent reservation? As my planned trip has been postponed to some other dates.
user
Sure, We are here to assist you.
assistant
Thanks for that.
user
May I know your name to trace your details?
assistant
Sure, my name is Emma Thomas.
user
Give me a minute.
assistant
Sure, I'll wait for your response.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
Oh! May be I did a wrong booking. Thank you anyways.
user
Thank you for choosing us.
assistant