Hi.
user
Hello.
assistant
Karen Anderson here.
user
Karen, how may I help you?
assistant
I would like to change my reservation because my cousin met with an accident. Can you help me?
user
Sorry to hear that. Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry, no reservation is available by your name.
assistant
It's ok, no problem. Thank you for your information.
user
Thank you for choosing us.
assistant