Hi.
user
Hello. How may I amend you today?
assistant
Please help me with changing my reservation.
user
Sure, may I know your good name to check the reservation on your name?
assistant
Reservation was done by the name Ryan Thomas.
user
Thank you for providing your name, I regret that there is no reservation found on your name.
assistant
That's fine, thank you.
user
Thank you for approaching us.
assistant