Hello.
user
Hello, how may I be at your service today?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
May I know your name please to check the status of your reservation?
assistant
I am Stephanie Martinez.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Ok.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant