Hi.
user
Hello, how may I serve you today?
assistant
Can you please help me to cancel my reservation as my exams got  cancelled?
user
Sure, please share me your good name.
assistant
Nancy Anderson here.
user
Please wait for a while.
assistant
Sure, take your time.
user
Sorry to say that, there is no active reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for opting us.
assistant