Hi.
user
Hello, how can I help you?
assistant
I want to change my existing reservation due to health issues, can you help me in changing the existing reservation?
user
Sure, please wait a minute.
assistant
Ok.
user
May I know your name?
assistant
My name is Rachel Mitchell.
user
OK. Sorry there is no reservation with your name.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us.
assistant