Hello.
user
Hello.
assistant
I am Ronald Evans.
user
How can I help you today?
assistant
I would like to change my existing reservation, due to heavy rain fall. Can you please help me?
user
Sure, I am here to help you. wait a second.
assistant
Thank you. Sure, I will wait for your response.
user
Sorry, there is no reservation found under your name to change the reservation.
assistant
No problem, thank you for checking.
user
Thank you for choosing us.
assistant