Hi.
user
Hello, how may I serve you?
assistant
 Owing an emergency want to cancel my reservation, can you help me with it please?
user
Sure, please let me know your name to check the status and revert you.
assistant
My name is Dorothy Edwards.
user
Ok, please wait.
assistant
Ok.
user
Thanks for waiting, there is no reservation found by your name in our data base.
assistant
That's ok, thank you for the response.
user
Thnak you for choosing us.
assistant