Hello.
user
Hello, how may I help you today?
assistant
I want to change my existing reservation. Could you help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Ashley Davis here.
user
Please wait for a while.
assistant
Ok.
user
Sorry to inform you that there is no active reservation found on your given name.
assistant
That's ok, no problem. Thank you.
user
Thanks for reaching us.
assistant