Hello.
user
 Hello, how may I oblige you today?
assistant
Due to sudden demise of my Great grandfather, I want to cancel my recent reservation. Can you please help me with this?
user
Could you please provide your name to check your previous reservation status?
assistant
Sure, I am Karen Collins.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, Thank you.
user
Thank you for reaching us.
assistant