Hello.
user
Hello.
assistant
My name is Mark Edwards.
user
How can I be a help for you?
assistant
I have already booked my ticket to Boston but due to an emergency, my trip got cancelled.
user
Ok, so do you want me to cancel your reservation?
assistant
Yes.
user
Sorry, I could not find any reservation with your name.
assistant
That's ok. Thank you for your time.
user
Thank you for reaching us.
assistant