Hello. I am Thomas Martin.
user
Hello, may I know, how can I best serve you now?
assistant
Can you cancel my flight ticket reservation? As my football match is being postponed due to bad weather in New York.
user
Sure, I can help you in that cancellation.
assistant
Thank you.
user
Please wait for a couple of minutes.
assistant
Sure.
user
Sorry to notify that, there is no active reservation found on your name to cancel it.
assistant
No problem, thank you for your information.
user
Thanks for approaching us.
assistant