Hi.
user
Hello, how may I assist you?
assistant
 I am Kimberly Robinson. Will you please assist me in cancelling my reservation as  my plan to attend for music festival got cancelled?
user
Sure, we are here to help you.
assistant
Thank you.
user
Just wait a moment, I will check the previous reservation list and revert to you.
assistant
Sure.
user
Sorry to inform you that there is no reservation found on your name.
assistant
It's ok. Thank you.
user
Thank you for reaching us.
assistant