Hello.
user
Hello, how can I help you?
assistant
Would it be possible to cancel my reservation, which I have done with my name?
user
Sure, may I know your name to check your details in our database?
assistant
My name is Kenneth White.
user
Ok, please wait a moment.
assistant
Sure.
user
Kenneth White, sorry to inform you that there is no reservation found on your name.
assistant
No problem, thank for the information.
user
Thank you for contacting us.
assistant