Hi.
user
Hello. How may I assist you today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I am here to help you cancel that reservation but I need your name to check the reservation details.
assistant
Myself Thomas Brown.
user
Please wait for a couple of minutes.
assistant
Sure.
user
Sorry Thomas, I could not find any reservation with your name in our database.
assistant
No problem, thanks for checking.
user
Most welcome, thanks for reaching us.
assistant