Hi.
user
Hello. How may I help you?
assistant
I want to cancel my reservation which is done recently due to some health issues, can you please help me in this?
user
Sure, I am here to help you with the ticket cancellation.
assistant
Thank you.
user
Can you please tell me your name to check the ticket status?
assistant
Sure, my name is Kimberly Martinez.
user
Sorry to inform you, there is no active reservation found with your name to cancel.
assistant
Ok, that's fine. Anyways, thank you for your service.
user
You are welcome. Thank you for choosing our travel agency.
assistant