Hello.
user
Hello, how may I aid you?
assistant
I am Mary Gonzalez. Can you help me with the cancellation of my existing reservation as I can not make my trip?
user
Sure Mary, I am here to help you out. Please allow me a moment.
assistant
Ok, I will wait.
user
Sorry Mary, there is no active reservation on your name.
assistant
That's ok, thank you for assisting me.
user
Thank you for reaching us.
assistant