Hi.
user
Hello. How can I help you at this moment?
assistant
Myself Deborah Mitchell, can you please help me to cancel my reservation as my exams got cancelled?
user
Sure, I will help you with this. Please give me a moment to search for your reservation status.
assistant
Thank you for considering my request, I will wait for your response.
user
Deborah Mitchell, there is no active reservation found under your name in our database.
assistant
Not an issue, anyways thank you for the information.
user
Thank you for utilising our service.
assistant