Hello.
user
Hello, how can I guide you?
assistant
I have to change my journey locations in my previous reservation due to my planned event got shifted to another locations. Is it possible to change?
user
Sure, may I know your name for checking?
assistant
Thank you. Please check my reservation with my name Susan Turner.
user
Sorry, there is no reservation found under your name.
assistant
Oh! It may not be booked properly due to some technical issues while booking.
user
Thank you for opting us.
assistant
Anyway, thank you for your time.
user