Hi.
user
Hello, do you need any help from us?
assistant
Can you please cancel my recent reservation? As my planned trip has been cancelled.
user
Sure, could I have your name please?
assistant
Sure, my name is Rachel Johnson.
user
Ok, please allow me a moment.
assistant
Sure, I'll wait for your response.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
Oh! May be something went wrong while I was booking the ticket. Thank you anyways.
user
You are welcome, have a great day.
assistant