Hello.
user
Hello, how can I help you today?
assistant
Due to my exam got postpone, I want to change my existing reservation. Can you do it?
user
Sure, may I know your good name to proceed further?
assistant
I am Elizabeth Lopez.
user
Ok, please wait a minute. I will check and get back to you.
assistant
Sure.
user
Thank you for being wait. Unfortunately there is no reservation found by your name.
assistant
No problem, Thanks for the confirmation.
user
Thank you for being with us.
assistant