Hello,.
user
Hello, how can I help you today?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, I will help you. May I know your name?
assistant
Myself, Barbara Adams.
user
Please wait for a while.
assistant
Ok.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, no issues. Thank you for your help.
user
Thank you for reaching us.
assistant