Hello.
user
Hello, how may I aid you?
assistant
I am Carol Perez. I want to cancel my recent reservation, due to ill health. Can you please help me?
user
Sure, I am here to help you, please wait for a moment to check your details.
assistant
Sure, I will wait for your response.
user
No reservation found on your name in my database.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant