Hi.
user
Hello.
assistant
I am Shirley Harris.
user
How can I help you today?
assistant
Would it be possible to cancel my reservation?
user
Sure, if you have done your reservation with exact details, it is definitely possible.
assistant
Ok, thanks.
user
Harris, there is no reservation found under your name to do cancellation.
assistant
It's ok, thanks for your information.
user
Thank you for choosing us.
assistant