Hi. I am Jacob Young.
user
Hello, welcome to HK flight agency. How may I assist you?
assistant
I am marketing manager at HL company, planned for a product presentation at New York on 12/03. But it was cancelled due to some problem. Can you help me in cancelling my reservation?
user
Ok, sure I can help you in cancelling your existing reservation. Please wait a minute, I will check and let you know.
assistant
Sure, please take your time.
user
Sorry, Jacob, no reservation found on your name to cancel in my database.
assistant
Oh! not any issue.
user
Ok, thank you for reaching HK agency.
assistant
Thank you for your quick response from your agency.
user
Have a great day.
assistant