Hi.
user
Hello,.
assistant
 I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
user
How may I aid you?
assistant
Please help me with that.
user
Sure, I am here to help you out. May I know your name to check the reservation status?
assistant
Sharon King here.
user
Sorry Sharon King, there is no active reservation on your name in our database.
assistant
That's ok, thank you for your help.
user
Thank you for reaching us Sharon King.
assistant