Hi.
user
Hello, may I know how best I can help you today?
assistant
I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
user
 Sure, I am here to help you with that. May I know your name please?
assistant
My name is Scott Anderson.
user
Thank you. Please wait for a while, let me check your reservation status.
assistant
Ok.
user
Sorry, I did not find any reservation by your name in our database.
assistant
That's ok, thank you.
user
Thank you for reaching us, have a nice day.
assistant