Hello.
user
Hello, how can I help you today?
assistant
I would like to cancel my reservation due to some health issues, will you please help me?
user
Sure, I will help you. May I know your good name?
assistant
Sure, my name is Brian Johnson.
user
Please give me a minute.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
No issues, thank you.
user
Thank you for availing us.
assistant