Hi,. I am Sharon Phillips.
user
Hello, how may I oblige you today?
assistant
Owing to an emergency I want to cancel my recent reservation, so can you please help me in cancellation?
user
Sure, we are  here to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
Thank you for waiting. We are sorry to inform you that, we couldn't find any reservation against your name.
assistant
Not a problem, thank you for the information.
user
Thank you for choosing us. Have a nice day.
assistant