Hello.
user
Hello, how can I help you today?
assistant
I want to change my existing reservation, my music concert got postponed. Can you please help me out with that?
user
Sure, we are here to help you.
assistant
Thank you for accepting my request.
user
May I know your name?
assistant
I have reserved it on the name of Matthew Gonzalez.
user
Please wait a moment.
assistant
Sure, take your time.
user
Sorry to say, no reservation found with your name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thanks for reaching us.
assistant