Hello.
user
Hello. How may I help you?
assistant
I need to change my recent reservation due to some issues, can you help me in doing that?
user
May I know your name please to check the status of your reservation?
assistant
I am Robert Martinez.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure, take your time.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
Ok, no issues. Thank you for the information.
user
Thank you for reaching us.
assistant