Hi.
user
Hello. How may I assist you?
assistant
Owing to emergency, I need to cancel my recent reservation. Please help me with that.
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name please?
assistant
I am Ruth Jones.
user
Wait a moment please.
assistant
Ok.
user
Ruth Jones, we regret to inform you that there is no reservation found on your name in our records.
assistant
No problem, thanks for your information.
user
Thank you for choosing us.
assistant