Hi.
user
Hello, how may I assist you?
assistant
Kimberly Wright here.
user
Yes, Wright.
assistant
Can you change my previous reservation which I have done with my name.
user
Sure, I will help you out. Please allow me  a moment to check the previous reservation on your name.
assistant
Sure, take your time.
user
Sorry Wright, there is no reservation found on your name.
assistant
It's ok, thanks for checking.
user
Thank you for reaching us.
assistant