Hello.
user
Hello, May I know what kind of service you are looking for?
assistant
Please change my existing reservation due to some health issues?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
I am Karen Garcia.
user
Ok, wait for some time I will check the reservation on your name and get back to you.
assistant
Sure.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thanks for approaching us.
assistant