Hello, I am Helen Moore.
user
Hello, how may I help you at present?
assistant
Could you help me out in cancelling my reservation due to sudden demise of my grandfather?
user
Sure, we are here to help you with cancellation. Please wait for sometime.
assistant
Thank you. Sure.
user
Thanks for your time, there was no reservation found on your specified name.
assistant
No problem, thank you for the information.
user
Thank you for opting our agency.
assistant