Hello.
user
Hello. How can I help you today?
assistant
I am Kimberly Thomas, want to cancel my ticket because of my urgent business meeting. Can you help me in this?
user
Sure, please wait for a moment.
assistant
Sure.
user
Sorry Thomas, no reservation found under your name in our database.
assistant
That's fine, thank you.
user
It's my pleasure, have a good day.
assistant