Hi, I am Jacob Clark.
user
Hello, how may I provide assistance to you?
assistant
I just want to change an existing reservation due to sudden demise of my great grand mother. Can you help me with this?
user
Sure, I will help you in changing the reservation.
assistant
Thank you.
user
Please wait, I will check the reservation and get back to you.
assistant
Sure.
user
Sorry, we couldn't find any reservation on your name to change.
assistant
Ok, no problem. Thank you or your information.
user
Thank you for contacting us.
assistant