Hello.
user
Hello. How can I help you today?
assistant
I am Stephen Anderson. I want to cancel my reservation, due to heavy rainfall in New York, can you help me?
user
Ok, please give me a minute to check with your reservation then I will revert back to you with your booking status.
assistant
Sure, take your time.
user
I am so sorry to inform you but there is no reservation found by your name is our data base, sorry for the inconvenience.
assistant
That's ok, I will check for other alternative.
user
Thank you for reaching our services.
assistant
Thank you for your help.
user
Have a nice day.
assistant