Hi, Eric Perez here.
user
Hello,. How can I aid you?
assistant
I want to change my existing reservation due to some weather problem.
user
Ok, please wait for a second. I will let you know.
assistant
Ok.
user
Sorry to notify you that, there is no reservation found in your specified name.
assistant
Ok, not an issue. Thanks for your information.
user
Thank you for choosing us.
assistant