Hi.
user
Hello, how may I be at your service today?
assistant
Can you guide me in cancelling my recent reservation?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name to check your reservation status?
assistant
I am Emma Scott.
user
Ok, please be on hold.
assistant
Sure.
user
Sorry we could not find any reservation on your name.
assistant
Its ok, thank you.
user
Thank you for reaching us.
assistant