Hello.
user
Hello, how can I help you?
assistant
I need to cancel my reservation as I have met with an accident. Can you help me with that?
user
Sure, may I know your name please?
assistant
Sure, my name is Justin Evans.
user
Ok, please wait for a moment.
assistant
Sure, I will wait for your response.
user
Sorry, there was no reservation found with your given name.
assistant
Not a problem, anyways thank you for the information.
user
Thank you for opting us.
assistant