Hi.
user
Hello.
assistant
Ashley Mitchell here.
user
How can I help you at this moment?
assistant
I was planning to cancel my recent reservation as my doctor suggested me not to travel in flights. Can you help me?
user
Sure, I will help you in cancelling your reservation. Please be on hold for a moment while I check your reservation status.
assistant
Ok, I will be waiting for your response.
user
Ashley Mitchell, there is no active reservation found under your name in our database.
assistant
Oh! That's very disappointing to know from your side. Anyways, thank you for checking.
user
Thank you for utilising our service.
assistant
Most welcome.
user