Hello.
user
Hello, how can I help you today?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, may I know your name?
assistant
Thank you, myself Barbara Jones.
user
Please wait a moment.
assistant
Sure, take your time.
user
Sorry to say, no reservation found with your name.
assistant
Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.
user
Thanks for reaching us.
assistant
Most welcome.
user