Hello.
user
Hello. How can I help you?
assistant
Owning to an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, may I know your name?
assistant
Sure, my name is Timothy Jackson.
user
Sorry, there is no reservation found under your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for opting us.
assistant