Hello. I am Mark Jones.
user
Hello, how may I assist you today?
assistant
As my holiday trip has been postponed, I want to cancel my reservation. Can you please help me?
user
Sure, I will help you with cancellation.
assistant
Thank you.
user
Please wait for a moment, while I search for the reservation on your name.
assistant
Sure.
user
Thank you for waiting, sorry there is no reservation found on your name.
assistant
No problem. Thank you.
user
Thank you for visiting us, we hope see you again.
assistant