Hello.
user
Hello, how may I help you today?
assistant
Can you please help me to cancel my recent reservation, due to my exams has been cancelled?
user
Sure, I am here to help you with this. May I know your name please?
assistant
Jason Perez is my name.
user
Please wait for a mean while.
assistant
Sure.
user
Sorry Perez, there is no active reservation found on your name to cancel it in your database.
assistant
Ok, thank you.
user
You are welcome.
assistant