Hello.
user
Hello.
assistant
I am Raymond Edwards.
user
How can I assist you Edwards?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you please help me?
user
Sure, please hold on for a moment.
assistant
Ok, take your time.
user
Sorry Edwards, no reservation found under your name.
assistant
That's ok, thank you for your information.
user
My pleasure, have a nice day.
assistant