Hi,.
user
Hello. How can I help you?
assistant
I want to cancel my recent reservation due to tornado at my destination point. Can you help me?
user
 Sure may I know your name?
assistant
I am Margaret Jackson.
user
Please wait for a minute, I will revert to you with current status.
assistant
Sure, I will wait.
user
There is no reservation found with your name.
assistant
Thanks for your kind response.
user
Thank you for reaching us.
assistant