Hi, I am Susan Lee.
user
Hello, how can I help you?
assistant
 I need to cancel my reservation, As I need to stay back in my city due to hails on roads and heavy snow. Can you please cancel my ticket?
user
Sure, I will help you, please wait for a while.
assistant
Ok.
user
Sorry, no reservation found on your name. Thank you for approaching us.
assistant
Thank you.
user