Hello.
user
Hello, how may I assist you?
assistant
My name is Kimberly Nelson.
user
Nice to meet you, Kimberly.
assistant
Actually, I made my booking last month to attend my concert this week. But, because of my health condition, I cannot attend it. So, please cancel my reservation.
user
Ok, please wait a minute. I will check and let you know.
assistant
Sure, take your time.
user
There is no reservation found under your name.
assistant
It's alright, not an issue. Thank you for your quick response.
user
Most welcome.
assistant