Hello.
user
Hello, how may I aid you today?
assistant
I would like to cancel my reservation due to sudden health issues, can you please help me out with that?
user
Sure, we are here to help you.
assistant
Thank you for accepting my request.
user
May I know your good name please?
assistant
I have reserved it on the name of Jacob Phillips.
user
Please wait a minute.
assistant
Sure, take your time.
user
Sorry, there is no reservation found on your name to cancel.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you for availing us.
assistant