Hello.
user
Hello. How can I assist you today?
assistant
I want to change my reservation, due to some problems I am not unable to travel those dates so can you please change my travel dates?
user
Sure, may I know your name to check for the previous reservation?
assistant
Sure, my name is Steven Wilson.
user
Please allow me a moment to check for the previous reservation.
assistant
Ok.
user
Steven, there is no reservation found under your name.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for contacting us.
assistant