Hi, I am Carol Clark.
user
Hello, Carol Clark. How can I serve you today?
assistant
I just want to cancel my reservation due to sudden demise of my grand father, can you help me with cancellation of my trip?
user
Sure, I will help you. Wait for a moment I will check and revert you back.
assistant
Ok.
user
Thanks for your time. We gone through the reservation list but we could no find any reservation with your name. Thank you, Have a nice day.
assistant
Ok, not a big problem. Thank you for your quick response.
user