Hello.
user
Hello.
assistant
I am Jeffrey Johnson.
user
Jeffrey Johnson. How may I help you today?
assistant
I would like to cancel my recent reservation, due to sudden demise of my grand father. Can you please help me?
user
My condolences, I let you know in a moment.
assistant
Sure, I will wait for your response.
user
Sorry, I found no data by the name Jeffrey Johnson.
assistant
No problem, thank you for your information.
user
Thank you for contacting us.
assistant