Hello.
user
Hello. How can I help you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
On which name can I change your reservation?
assistant
My reservation was done under the name Michelle Phillips.
user
I am sorry no reservation found on your name. Thank you for choosing us.
assistant
That's ok, not an issue. Thank you for the information.
user