Hi.
user
Hello, how may I assist you at present?
assistant
Can you help me in changing my recent reservation, as my exam is cancelled?
user
Sure, I am here to help you to change it.
assistant
Ok.
user
May I know your name please?
assistant
I am Sandra Evans.
user
Thanks for your time, there was no reservation found on your name to change it.
assistant
That's ok, thank you.
user
Thank you for availing us.
assistant