Hello.
user
Hello, how can I help you today?
assistant
I want to change my existing reservation due to postpone of my event. Could you please help me?
user
Sure, I am here to help you. In whose name, I want to check the reservation?
assistant
I am Donna King.
user
Ok, please allow me a few minutes.
assistant
Sure.
user
Sorry to say that, no reservation was found on your name to change.
assistant
No worries, thank you for the information.
user
Thank you for choosing us.
assistant