Hello.
user
Hello, how can I help you today?
assistant
Please change my existing reservation due to some health issues?
user
Sure, I am here to help you. May I know your good name please?
assistant
Sure, I am Ruth Hall.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry to say that, no reservation was found on your name to change.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant