Hello.
user
Hello, how can I help you?
assistant
I am Betty Walker.
user
     Ok.
assistant
I want to change my existing reservation due to bad weather condition.
user
Ok, please stand by.
assistant
Sure.
user
Thank you for waiting. Sorry to say no reservation found on your name.
assistant
Not an issue, thanks for your help.
user
Thank you for reaching us, have a nice day.
assistant