Hello.
user
Hello, how can I help you at this moment?
assistant
I am planning to cancel my trip due to an emergency. Can you aid me in cancelling my existing reservation?
user
Sure, I am here to help you. May I know on whose name the ticket has been reserved formerly?
assistant
Thank you. Ticket was booked on the name Amanda Baker.
user
Sorry Amanda Baker, there are no flights reserved on your given name formerly?
assistant
No issues. Thank you for checking and giving the information.
user
Welcome, thank you for choosing us. Have a great day.
assistant