Hello.
user
Hello. How may I aid you?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me out?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name to check your reservation status?
assistant
My name is Ryan Collins.
user
Ok, please give me a moment.
assistant
Ok, take your time.
user
Sorry, there is no reservation found on your name in our records.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant