Hello.
user
Hello.
assistant
I want to change my reservation can you help in that?
user
Sure, may I know your name to check your ticket status in our website?
assistant
I am Jessica Allen.
user
Allen, please hold on for a moment.
assistant
Sure.
user
Sorry, no reservation found by your name.
assistant
That,s ok.
user
Thank you for contacting us.
assistant
Thank you for your help.
user