Hi, Catherine Green here.
user
Hello, how may I serve you today?
assistant
Due to the sudden change in climate, my soccer match has been postponed. Can you help me with changing my existing reservation?
user
Sure, I will help you. Let me check the reservation.
assistant
Sure.
user
Sorry, there is no reservation on given name.
assistant
Ok, no issues. Thanks for your valuable information.
user
Thank you for picking our agency.
assistant