Hello. I am Scott Young.
user
Hello, how can I aid you?
assistant
Owing to an emergency I had to request for this cancellation. Please help me to cancel my recent reservation?
user
Sure, please wait for a moment.
assistant
Sure.
user
Sorry, there was no reservation found with your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for opting us.
assistant