Hello.
user
Hello. How may I help you?
assistant
I am Anna Thompson. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Ok, wait a moment let me check your reservation in our database.
assistant
Sure.
user
There is no flight reserved with your name to cancel it.
assistant
That's ok, thank you for your information.
user
Welcome, have a good day.
assistant