Hello. I am Sarah Scott.
user
Hello, how may I help you?
assistant
As my exam is postponed, I want to cancel my resrvation. Can you help me?
user
Sure, please wait a moment I will check your reservation status.
assistant
Ok.
user
Sorry to say, there is no reservation found on your name.
assistant
No issue, thank you.
user
Thank you for choosing us, have a nice day.
assistant