Hello.
user
Hello. What help is required from our agency?
assistant
I want to change my reservation,  due to some health problem I am unable to travel on those dates. So, can you help me?
user
I will help you with that, can you please let me know your name to check the reservation status?
assistant
Myself Katherine Edwards.
user
Ok, wait a moment please.
assistant
Sure, take your time.
user
Sorry Edwards, there is no reservation found on your name in our database.
assistant
That's fine. I will be concerned with another agency.
user
Thank you for choosing our agency.
assistant
Thank you for your checking.
user