Hi.
user
Hello, how can I help you?
assistant
Due to death of my grandfather's death, I had a request to cancel my reservation. Can you please cancel my reservation?
user
So sad! Ok, I will help you with that. Can you please provide me your name to check your reservation status?
assistant
I am Jennifer Rodriguez.
user
Please be on hold, I will get back to you.
assistant
Ok.
user
There is no reservation found under your name to do cancellation.
assistant
Ok, thank you for the information.
user
Welcome, thank you for reaching us.
assistant