Hi.
user
Hello. How can I help you at this moment?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I will help you with that. Please wait a moment, I will check your previous reservation status. May I know your name for further process?
assistant
I am William Jones.
user
Ok, please wait a moment.
assistant
Sure.
user
There is no previous reservation found under your name William Jones.
assistant
No problem, thanks for checking.
user
Thank you for reaching us, have a good day.
assistant