Hi.
user
Hello.
assistant
I am Paul Perez.
user
How may I provide assistance for you?
assistant
Due to sudden demise of my grandfather, I want to cancel my reservation. Can you help me in my cancellation?
user
Ok. I will help you.
assistant
Thank you.
user
Please, wait a minute.
assistant
Sure, I will wait for your response.
user
Thanks for waiting. There is no reservation found on your name to proceed with cancellation.
assistant
Not an issue. Thank you for your kind information.
user
Thank you for availing us.
assistant