Hi.
user
Hello, how can I be your helping hand today?
assistant
Could you please help me to cancel my recent reservation?
user
Sure, may I know your good name?
assistant
I am Carolyn Clark.
user
Please wait a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Not a problem, thank you for checking.
user
Thank you for choosing us.
assistant