Hello.
user
Hello, how can I render you today?
assistant
My name is Michelle Johnson, I want to change my reservation as my trip to Detroit is postponed. Can you change my reservation?
user
Sure, I will help you with that. Please wait a moment.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
Ok, thank you for the information.
user
Thank you for choosing us.
assistant