Hello.
user
Hello. How can I help you today?
assistant
Actually my Tennis Competition is postponed, so that I want to change my existing reservation. Can you help me?
user
Sure, I will help you in changing, please hold on for a moment to check your reservation status.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, I am Donald Scott.
user
Scott, I did not find any active reservation with your name in my database.
assistant
That's ok. Thank you for your information.
user
It's my pleasure.
assistant