Hello.
user
Hello.
assistant
Amanda Wright here.
user
Wright, how may I help you?
assistant
Suddenly my planned location has changed to New York, can you please change my reservation?
user
Sure, please give me a moment to check your ticket status. Sorry, no reservation is available by your name.
assistant
Ok, take your time. Oh! I think the ticket was not booked due to server issue at the time of my booking.
user
Thank you for reaching us.
assistant
Anyway, thank you for the information.
user