Hello.
user
Hello. How can I assist you?
assistant
My name is Cynthia Thomas. I would like to cancel my reservation because of my bad health condition.
user
Sure, please mention your name to check your reservation details in our database.
assistant
Cynthia Thomas.
user
Thank you, please wait for a while.
assistant
Sure, take your time.
user
I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
No issue, thank you for your time.
user
Thank you for reaching us.
assistant