Hi.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with that?
user
Sure, I will help you with that cancellation.
assistant
Thank you.
user
Can I know your name?
assistant
I am Susan Thomas.
user
Please hold on a moment.
assistant
Sure.
user
Sorry, there is no reservation found on given name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for reaching us.
assistant