Hello.
user
Hello. Welcome to Global agency. How may I assist you today?
assistant
I am very happy to change my existing reservation because my examination was postponed, now I have much time to prepare for the exam. So please help me in modifying my recent reservation.
user
Sure, I am here to help you out. May I know your name to proceed further?
assistant
My past reservation is confirmed with name Timothy Wilson.
user
There is no reservation found with this name.
assistant
Oh! it's ok, no problem.
user
Thanks for contacting us.
assistant
You are welcome.
user
Hope you have a great day a head.
assistant