Hi.
user
Hello. How may I assist you?
assistant
Would it be possible to cancel my reservation, which I have done with my name?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please to check your reservation status?
assistant
Yes, my name is Pamela Phillips.
user
Please hold on a moment.
assistant
     Ok.
user
Pamela Phillips, no reservation has been found on your name in our database.
assistant
That's ok, thank you for the response.
user
Thank you for choosing us.
assistant