Hello, I am Sandra Williams.
user
Hello Sandra, how may I assist you?
assistant
I want to cancel my ticket due to an emergency. Can you help me?
user
Sure, hold on for a moment. Let me check.
assistant
Sure, take your time.
user
Sorry Sandra, there are no flights have been reserved formerly.
assistant
No issues. Thank you for checking.
user
Welcome, thank you for choosing us. Have a great day.
assistant
You are welcome.
user