Hi.
user
Hello. How may I aid you today?
assistant
Suddenly I got a call from my team lead that there is an important meeting. So, I don't have any other option to travel. Can you please help me in cancelling the ticket?
user
Sure, I am glad to help you with that. Can I know your name to check your previous reservation?
assistant
Thank you for reacting positively.
user
Ok.
assistant
Sure, my name is Catherine Thompson.
user
Please wait a moment to check.
assistant
Sure, I will wait for your response.
user
We regret to inform you that, there is no reservation on your name in our records.
assistant
Oh! It might not be done properly at the time of booking. Anyways thank you for the information.
user
Thank you for reaching to our services, have a great day.
assistant