Hello.
user
Hello. How may I aid you today?
assistant
I want to cancel my reservation as my plan to visit New York is cancelled due to my bad health. Can you help me?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Rebecca Hernandez.
user
I am sorry to say that there is no reservation found under your name.
assistant
Thank you for the details.
user
Thank you for reaching us.
assistant