Hello.
user
Hello. How may I assist you?
assistant
I need to modify my existing reservation as I have heard that there is a heavy rain in the destination location where I need to travel. Can you assist me with that?
user
I am happy to help you, may I know your name to check your reservation status?
assistant
Thank you for considering my request. My name is Angela Clark.
user
Ok, please be on hold for sometime.
assistant
Sure.
user
There is no reservation found on your name to change it.
assistant
Not a problem with that, it might not booked properly at the time of booking. Anyways thank you for the information.
user
Thanks for approaching us, have a good day.
assistant