Hello.
user
Hello, how can I help you today?
assistant
I want to change my existing reservation due to bad weather conditions. Can you help me in that?
user
Sure, I am mirthful to help you with that.  Can you please share me your name?
assistant
Pamela White.
user
Please hold on for a while.
assistant
Ok.
user
Sorry, there is no active reservation found on your name in our database.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us, have a nice day.
assistant