Hello. I am Joshua Young.
user
Hello, how may I assist you?
assistant
I want to cancel my recent reservation due to cancel of my exams. Could you please help me?
user
Sure, I am here to help you. Please be on hold for a moment, I will check your reservation status and get back to you.
assistant
Sure, I will wait for your response.
user
Sorry Young, I have not found any reservation under your name in our database.
assistant
No problem, thank you for the information.
user
You are welcome and thank you for choosing us.
assistant