Hello, my name is Amy Moore.
user
Hello. How may I assist you today?
assistant
Due to heavy snow storm in my area I want to cancel my trip, which I have planned earlier, can you please help?
user
Sure, I am here to help you.
assistant
Thank you.
user
We are sorry to say that there is no reservation found with your provided name.
assistant
No worries, thank you for checking it.
user
Thank you for opting us.
assistant