Hello,.
user
Hello, how can I help you at this moment?
assistant
I want to cancel my recent reservation because my friend's already done a reservation with some other airlines. Can you assist me in doing this?
user
Sure, I will assist you. May I know your name?
assistant
My name is Amy Edwards.
user
Ok, Amy Edwards, please wait.
assistant
Sure.
user
Thanks for your time, we found a reservation on your name and it has been cancelled successfully.
assistant
Thanks for your prompt response.
user
Thanks for being in touch with us.
assistant