Hello.
user
Hello, may I know your good name please?
assistant
I am Patricia Carter. I need to cancel my recent reservation, as I am suddenly fallen sick due to bad weather. Could you help me in cancelling?
user
Sure, then please wait.
assistant
Ok.
user
Sorry, we didn't find your reservation.
assistant
Ok, no issues.
user
Thank you for contacting us, have a nice day.
assistant
Thanks your information.
user