Hello. Benjamin Hill here.
user
Hello, how can I help you today?
assistant
Owning to an emergency I want to change my existing reservation. Can you please help me with this?
user
Sure, I am here to help you. Please wait a second.
assistant
Sure.
user
Sorry to inform you, there is no reservation found on your name to change the reservation.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for opting us.
assistant