Hello,.
user
Hello, how can I assist you?
assistant
I am Samuel White. I would like to cancel my recent reservation due to heavy rainfall my golf event has been cancelled. Will you please help me with cancellation?
user
Sure. Please wait for a moment, I will check and get back to you.
assistant
Ok.
user
Thanks for waiting. Sorry, no reservation found with your name.
assistant
Thank you for your kind service.
user
Thanks for choosing us.
assistant