Hello.
user
Hello. How may I assist you today?
assistant
Actually my business trip got postponed, so that I want to change my existing reservation. Can you help me?
user
Sure, I need you name to change that reservation.
assistant
Sure, the reservation is done under the name Amanda Young.
user
Sorry, we cannot find any reservation with your name in our database.
assistant
Ok, no problem. Thank you for your information.
user
It's my pleasure.
assistant