Hi.
user
Hello, how may I serve you today?
assistant
Could you please cancel my recent reservation due to cancel of my trip?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Sharon Brown.
user
Ok, please be on hold.
assistant
Sure.
user
Sorry we could not find any reservation on your name in our database.
assistant
Not an issue, thank you for checking.
user
Thank you for choosing us.
assistant