Hi.
user
Hello. How may I assist you?
assistant
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
Sure, I will help you with your concern.
assistant
Thank you.
user
May I know your name please?
assistant
Jacob Hernandez here.
user
Please hold on a moment.
assistant
Sure.
user
Jacob Hernandez, no reservation has been found on your name in our database.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching us.
assistant