Hello. Jacob Lee here.
user
Hello, how can I help you today?
assistant
Due to sudden change in my planned date of journey, I would like to modify my reservation. Can you please help me out with changing my planned date?
user
Sure, I will help you.
assistant
Thank you.
user
Sorry to inform you, there is no reservation found with your name in our records.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Yes, may be. My pleasure.
assistant
Welcome.
user