Hello.
user
Hello, how can I help you?
assistant
Due to change in the venue, I would like to change my existing reservation.
user
Sure, please wait for a moment. May I know your good name please?
assistant
My name is Scott Nelson.
user
Sorry, there is no previous reservation found on your name to change.
assistant
That's fine.
user
Thank you for contacting us.
assistant
Thank you for the information.
user