Hello.
user
Hello, how may I be of your service?
assistant
I want to cancel my recent reservation our family get together is postponed.
user
OK, could you please help me out with your name?
assistant
Sure, My name is Dennis Garcia.
user
Please wait a moment  I will check and get back to you.
assistant
OK.
user
Thanks for waiting, unfortunately there is no reservation found with your name. Thanks for reaching us, have a nice day.
assistant
OK, thanks for your information.
user