Hello, I am Carol Harris.
user
Hello, Carol Harris, what can I do for you?
assistant
Due to bad weather, match has been postponed. Can you help me out in changing my existing reservation?
user
Sure, we are grateful to help you. Please standby, I will check the status and revert you.
assistant
OK.
user
Thank you for waiting, we are sorry to inform you that no reservation has found based on your name.
assistant
OK, no problem. Thanks for the help.
user
Thanks for being in touch with us, have a pleasant day.
assistant