Hello.
user
Hello, how may I aid you?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.
user
Sure, may I know your name?
assistant
Sure, myself Carolyn Campbell.
user
Sorry Campbell, there is no reservation on your name.
assistant
Oh!b It may not be booked due to server issue. Anyway, thank you for your time.
user
Thank you for reaching us.
assistant