Hi.
user
Hello. How can I aid you today?
assistant
I want to cancel my recent reservation owing to an emergency.
user
Sure, I am here to help you. May I know on whose name the ticket has been reserved formerly?
assistant
My name is Raymond Wilson.
user
Sorry Raymond Wilson, there are no flights reserved on your given name formerly.
assistant
Thanks.
user
Welcome, thank you for choosing us. Have a great day.
assistant