Hello.
user
Hello, how can I provide service to you?
assistant
Ronald Carter herr. Ronald Carter here. Due to an emergency, I need to cancel my reservation. Can you please help me with it?
user
Sure, please wait for a while.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Not an issue, thank you.
user
Thank you for contacting us.
assistant