Hello.
user
Hello, Welcome to Tour Agency.
assistant
I am Matthew Martinez.
user
How can I help you?
assistant
I need to cancel my last reservation. Can you please help me out?
user
Sure, I am glad to help you in cancelling the reservation. Please wait for a while.
assistant
OK.
user
There is a reservation on your name, can I proceed with cancelling?
assistant
Ya please cancel it.
user
Your cancelling has been done.
assistant
Thank you.
user
Thank you for approaching us.
assistant