Hello.
user
Hello. How may I assist you?
assistant
My name is Amy Moore. Actually, I booked a ticket to NYC for a music concert but due to bad weather, the concert is cancelled.
user
Would you like me to cancel your reservation?
assistant
Yes.
user
Give me a moment, I will get back to you.
assistant
Sure, take your time.
user
Sorry to inform you that there is no reservation found on your name.
assistant
That's ok.
user
Thank you for reaching us.
assistant
Thank you.
user