Hi.
user
Hello, how may I help you?
assistant
Due to sudden demise of my grand mother, I just want to cancel my trip. Can you help me with cancellation?
user
Ok, May I know your name to proceed?
assistant
I am Scott Miller.
user
Thank you. Let me check the status and revert you.
assistant
Ok.
user
Sorry there is no reservation found on your name.
assistant
Thank you.
user
Thank you for opting us.
assistant