Hello.
user
Hello. How may I assist you today?
assistant
My holiday vacation has been postponed, can you please help me for changing the existing reservation?
user
May I know your name to check your previous reservation?
assistant
Sure, my name is Carolyn Thompson.
user
Please wait a moment to check.
assistant
Sure.
user
Sorry to inform you that, there is no reservation found with your name in our records.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for approaching us, have a great day.
assistant