Hi.
user
Hello. How may I be of your service?
assistant
I would like to cancel my reservation due to sudden demise of my great grandmother.Can you help me with it?
user
Sure, can you please provide me your name to check your reservation status?
assistant
Carolyn Roberts is my name.
user
Please wait a moment.
assistant
Sure.
user
Thanks for waiting, we did not found any reservation with this name.
assistant
Ok, thank you for the information.
user
You're welcome. Have a nice day.
assistant