Hi. Kimberly Wilson here.
user
Hello, how may I support you at present?
assistant
Can you please help me in changing my existing reservation?
user
Sure, we are here to help you to change it.
assistant
Thank you.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to inform you that, there was no reservation found on your specified name to change it.
assistant
Not a problem, thank you.
user
Thank you for approaching us.
assistant