Hello,.
user
Hello, how can I help you?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, please provide me your name?
assistant
I am Helen Allen.
user
Please wait a minute.
assistant
Sure.
user
There is no reservation found with your name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for reaching us.
assistant