Hello.
user
Hello.
assistant
I am Donald Hernandez.
user
How can I help you?
assistant
I want to change my existing reservation, due to heavy rainfall in New York.
user
Ok, I will check the details on your name. Please give me a minute.
assistant
Ok.
user
Sorry Donald, there is no reservation found on your name.
assistant
That's ok, thanks for your help.
user
You are welcome.
assistant