Hi.
user
Hello. How may I help you?
assistant
William Moore here. I want to cancel my recent reservation due to postpone of my exams. Can you help me in that?
user
Sure, let me check in our database.
assistant
Ok.
user
Please wait for a while.
assistant
Sure.
user
Sorry, I did not find the reservation by your name in our database.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for connecting us.
assistant