Hello.
user
Hello, how may I aid you?
assistant
I need to change my reservation because of some crisis going on in my destination, can you help me in modifying my reservation?
user
Sure, I am here to aid you. Could you please tell me your full name? So that, I can check your previous reservation.
assistant
Myself Elizabeth Phillips.
user
Ok, please hold on for a minute.
assistant
That's ok, no problem.
user
Sorry Phillips, there is no reservation under your name in our records to modify.
assistant
Thank you for your help.
user
My pleasure. Thank you for reaching us.
assistant