Hello.
user
Hello. How can I assist you?
assistant
Owning to an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Ok, may I know your name? Ok, please wait.
assistant
Sure, my name is Anna Hall.
user
Sorry, no reservation found on your name to cancel.
assistant
Ok, no problem. Thank you for your information.
user
Thank you reaching our agency.
assistant