Hi, Timothy Mitchell here.
user
Hello Mitchell. Good morning, how can I assist you today?
assistant
I would like to change my existing reservation which I have done through your agency, because your agent done my reservation mistakenly in wrong dates.
user
Sure, I am ready to help you with changing your reservation. May I know your good name for checking an existing reservation status?
assistant
Thank you for quick response.
user
Ok, please wait a minute, I will inform you soon.
assistant
Ok.
user
Thank you for waiting.
assistant
It's ok.
user
Sorry Mitchell, I did not came across your name in the reservation list to change.
assistant
Ok, that's fine. Thank you for checking.
user
Most welcome. Thank you for choosing us.
assistant
Welcome, have a nice day.
user