Hello.
user
Hello, how can I help you today?
assistant
Can you help me in cancelling my recent reservation due to my health issue?
user
Sure, can I have your name please?
assistant
My name is Mary Wilson.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
Ok, No issues, thanks for the information.
user
Thank you for reaching us.
assistant