Hello.
user
Hello, how can I aid you?
assistant
The planned trip got cancelled due to an important work, can you please assist me with flight ticket cancellation?
user
Sure, may I know your name?
assistant
Thank you for considering my request and my name is Donald Wilson.
user
Give me a minute.
assistant
Sure, I will wait for your reply.
user
Sorry, there is no reservation on your given dates.
assistant
Not an issues with that one, thank you for checking my reservation status.
user
Thank you for reaching us.
assistant
Welcome.
user