Hello.
user
Hello, how can I help you today?
assistant
I would like to cancel my reservation due to my exams cancelled, can you please help me out with that?
user
Sure, I am here to help you with that.
assistant
Thank you for accepting my request.
user
Can you please share me your name?
assistant
Myself Betty Martinez.
user
Sorry, there is no active reservation found on your name.
assistant
Ok, no problem. Thank you for checking out.
user
Thank you for reaching us, have a nice day.
assistant