Hello.
user
Hello. What help that I can assist you?
assistant
I want to cancel my recent reservation, due to ill health. Can you please help me?
user
Sure,  I am glad to help you with flight ticket cancellation. Can I know your name for checking purpose?
assistant
My name is Patricia Carter.
user
Please allow me a moment to check it.
assistant
Sure, take your own time.
user
Thank you for waiting, there is no reservation found for the user name in our back end to cancel your flight ticket booking.
assistant
No problem, thank you for checking.
user
You are most welcome and thank you for reaching us.
assistant