Hello.
user
Hello. How can I assist you at this moment?
assistant
Please cancel my recent reservation due to some health issues?
user
Sure, I am  happy to help you with that. Can I have your  good name please?
assistant
Sure, I am Sandra Jones.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry Sandra Jones, no reservation has found  under your name to cancel.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us, have a good day.
assistant