Hello.
user
Hello, how may I provide assistance to you?
assistant
Owing to an emergency I had to request for this change reservation,. Can you please help me to change an existing reservation?
user
Sure, may I know your name to check the reservation status?
assistant
My name is Carol Baker.
user
Please hold on a moment. I will revert to you.
assistant
Sure.
user
Thanks for waiting. There was no reservation found with your name in the list.
assistant
That's not a problem.
user
Thank you for approaching us.
assistant