Hello.
user
Hello, how may I assist you?
assistant
I want to change my existing reservation, due to my trip with my friends has been postponed. Can you please help me to change it?
user
Sure, I am happy to help you. Please let me know your good name.
assistant
Sure, my name is Anthony Parker.
user
Sorry, there is no active reservation on your name in our data.
assistant
Ok, thanks for your information.
user
Thank you for contacting us.
assistant