Hello.
user
Hello. How can I assist you today?
assistant
I would like to change my recent reservation because my brother marriage was postponed, can you help me?
user
Sure, may I know your name to check for the previous reservation?
assistant
I am Patricia Brown.
user
Please allow me a moment.
assistant
Sure.
user
Patricia Brown, there is no reservation found under your name.
assistant
That's ok, thank you for checking.
user
Thank you for contacting us.
assistant