Hello,.
user
Hello. How can I assist you?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
May I know you name please?
assistant
Myself, Margaret Garcia.
user
Please wait.
assistant
Ok.
user
Sorry, no reservation found on your name to change.
assistant
Ok, no issues. Thank you for your help.
user
Thank you for reaching us.
assistant