Hello.
user
Hello. How may I help you today?
assistant
I am Virginia Moore. Due to some problems my trip was cancelled so can you please cancel my flight ticket?
user
Please wait a moment.
assistant
Ok, thank you.
user
Sorry, there are no active reservations found on your given name.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for reaching our service.
assistant