Hello.
user
Hello, how can I help you?
assistant
I want to cancel my reservation due to heavy Sandstorms at my destination place, will you help me to cancel?
user
Sure, I am here to help you. May I know your name please?
assistant
I am Debra Hill from Oakland.
user
Wait a minute please.
assistant
Sure.
user
Thank you for waiting, sorry to inform no reservation found on your name.
assistant
No issues, thanks for your prompt response.
user
Thank you for reaching us, have  a nice day.
assistant