Hi.
user
Hello, how may I assist you?
assistant
I need to change my recent existing reservation due to postpone of my Ph.d viva. Could you please help me in changing the reservation?
user
Sure, I will be happy to serve you. May I know your name please?
assistant
My name is Angela Robinson.
user
Unfortunately, no reservation found on your name.
assistant
No problem, thank you for your information.
user
Thank you for choosing us.
assistant