Hello.
user
Hello, how may I help you?
assistant
I planned a trip with my friends, Due to bad weather I want to cancel my reservation. Can you do it?
user
May I know you name please?
assistant
My name is Barbara Jones.
user
Ok, please wait for a moment, I will check the availability of reservation on your name and inform you.
assistant
Sure.
user
thank you for waiting, unfortunately no reservation found on your name.
assistant
Ok. Thank you for your confirmation.
user
Thank you for choosing us.
assistant