Hello.
user
Hello, how can I aid you today?
assistant
I need to cancel my reservation as I need to stay back in my home town due to my house has collapsed by Floods. Can you help me?
user
Sure, I will help you. Can I have your good name please?
assistant
Lisa Roberts here.
user
There is no recent reservation find on your name.
assistant
No problem, Thank you.
user
Thank you for approaching us.
assistant