Hello.
user
Hello. What can I do for you?
assistant
Due to an emergency, I want to cancel my reservation,.
user
Sure. May I know your name please?
assistant
I am Charles Davis.
user
Please wait for a moment, let me check with your details.
assistant
Ok.
user
Charles, there is no reservation found under your name. Can I help you with anything else?
assistant
No thanks.
user