Hello,.
user
Hello, how can I support you for the day?
assistant
I am Shirley Rodriguez. I want to change my existing reservation due to my exams scheduled got postponed, can you please help me with that?
user
Sure, I am here to help you. Please wait for a while, I will check your reservation.
assistant
Sure.
user
Thank you for being patience, there is no reservation found on your name.
assistant
Ok, no worries at all. Thanks for your help.
user
Thank you for contacting us.
assistant