Hello.
user
Hello, what can I do for you?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me with this?
user
Sure, may I know your good name?
assistant
Sure, I am Frank Martin.
user
Wait a minute, we will check your reservation status.
assistant
Sure.
user
We could not find any reservation on your provided name.
assistant
Ok, Thank you for your service.
user
Than you for availing us.
assistant