Hello, Carolyn Lopez here.
user
Hello, good morning. How can I assist you today?
assistant
Good morning, I want to do some changes in the existing reservation because my friends are not able to come on the those dates, can you please help me?
user
Sure, let me check.
assistant
Please check.
user
Sorry Lopez, no reservation has been found on your name in our database.
assistant
Ok, thank you for the information.
user
Thank you for contacting us, have a nice day.
assistant
Welcome.
user