Hello.
user
Hello, how may I help you?
assistant
I am Carol Harris, want to cancel my recent reservation due to some emergency. Please help me out with that.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found with your name in our records.
assistant
It's ok, not an issue. Anyway, thank you for your help.
user
You are most welcome.
assistant