Hello.
user
Hello, how can I provide assistance to you?
assistant
Due to having heavy snow-storm at my place, I can not travel to reach my destination. For this I want to cancel my reservation with the name of Elizabeth Evans.
user
Sure, we are gleeful to assist you in cancellation. Please wait for a while, I will check  the reservation list and revert to you.
assistant
Sure.
user
Thank you for your patience.
assistant
Ok.
user
Sorry to notify that, there is no reservation found on your given name.
assistant
Not a problem. Thank you for your helping hand.
user
Thank you for approaching us. Have a good day.
assistant