Hi.
user
Hello, how can I help you?
assistant
I would like to change my existing reservation, can you please help me with that?
user
Sure, I am here to help you. May I know your name to check with the status?
assistant
Sharon Wright is here.
user
Please wait a moment while I check with the status.
assistant
Sure.
user
Thank you for waiting. Sorry, there is no active reservation found under your name to amend.
assistant
Ok, no issue. Thank you.
user
Thank you for reaching our agency.
assistant