Hello.
user
Hello. How can I assist you?
assistant
I am Cynthia Green. I want to cancel my reservation, due to heavy rainfall in New York. Can you help me?
user
Ok, I can help you.
assistant
Thank you.
user
Sorry to inform you that there is no reservation found on your name.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant