Hi.
user
Hello.
assistant
Kathleen Carter here.
user
How can I help you?
assistant
 I would like to spend some more days with my family, so please help me in changing my existing reservation.
user
Sure, I will help you with that, Please hold for a moment.
assistant
Ok sure.
user
I am sorry to say that there is no reservation found on you name.
assistant
That's ok, no issues.
user
Thank you for contacting us, have a great day.
assistant
Most welcome.
user