Hello.
user
Hello, how may I assist you today?
assistant
Can you please be my helping hand to change my existing reservation?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
Anna Thomas here.
user
Wait a while, kindly.
assistant
Sure.
user
Thank you for waiting, there is no reservation found for the user name in our data base to change your previous booking.
assistant
Ok, thanks for your information.
user
Thank you for reaching us.
assistant