Hello.
user
Hello. How can I assist you?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, can I know your name please?
assistant
My name is Samuel Wright.
user
Ok, wait a moment please.
assistant
Sure, take your time.
user
Sorry, there is no reservation found on your name.
assistant
That's ok, thank you for your information.
user
Thank you for approaching us.
assistant