Hello.
user
Hello, how can I assist you today?
assistant
As my basketball match got postponed, can you please help me in changing my existing reservation to Minneapolis?
user
Sure, may I know your name to check in our portal?
assistant
My previous reservation has done with the name Ryan Martin.
user
Ok, please wait for a moment.
assistant
Sure, I will wait for your information.
user
Sorry, no reservation found in our portal with your name.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for contacting us.
assistant