Hi. I am Nicole Phillips.
user
Hello, may I know how best I can help you today?
assistant
Can you help me in cancelling my recent reservation, as my exam is postponed?
user
Sure, I can help you in that.
assistant
Ok.
user
Please wait for a while.
assistant
Sure.
user
We are sorry to specify that, there is no active reservation found on your name to cancel it.
assistant
That's ok, thank you for checking.
user
Thanks for communicating with us.
assistant