Hi.
user
Hello, how can I provide assistance to you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I am here to assist you. On what name, do I need to check your reservation status?
assistant
Check the status under the name of Sandra Martin.
user
Please wait for a while.
assistant
Sure, I will wait for your response.
user
Thanks for waiting, we found a reservation on your name and it has been cancelled.
assistant
Thank you for your help.
user
Thanks for your approach.
assistant