Hello.
user
Hello. How can I assist you?
assistant
I made a reservation to visit my family members, but I have got some urgent to attend. So, I would like to cancel my reservation. Can you help me in cancelling my reservation?
user
Sure, provide me your name to check the details of your reservation.
assistant
My name is Dennis Johnson.
user
Dennis, there is no reservation found on your name in our database.
assistant
I guess I didn't make any reservation. Anyways, thank you for the information.
user
May be, thank you for choosing us to serve you.
assistant
Welcome.
user