Hi.
user
Hello, how may I serve you today?
assistant
Can you help me with cancelling my reservation?
user
Sure, I am here to help you. May I know your good name please?
assistant
Thank you, my name is Emma Adams.
user
Please wait for a mean while.
assistant
Ok.
user
Sorry Emma, there is no active reservation found as per your name to cancel it.
assistant
That's ok, thank you for the response.
user
You are welcome.
assistant