Hello.
user
Hello, how may I aid you?
assistant
I am looking for changing my reservation due to health issues, can you please help me out with that?
user
Sure, I am here to help you out.
assistant
Thank you.
user
Please share your name to check your previous reservation status.
assistant
I have reserved it on the name of Sarah Phillips.
user
Ok, please be on hold.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our records.
assistant
Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for checking.
user
Thank you for reaching us.
assistant
Welcome.
user