Hi.
user
Hello. How can I aid you at this moment?
assistant
Owing to an emergency, I want to cancel my reservation. Can you help me out?
user
Sure, I can help you with that. May I know your name for further process?
assistant
Sure, my name is Steven Collins.
user
Please hold on a moment, I will check your reservation status.
assistant
Ok.
user
There is no previous reservation available in your name Steven Collins.
assistant
That's ok, thank you.
user
You are welcome.
assistant