Hi,.
user
Hello, how may I aid you for today?
assistant
Please change my existing reservation owing to an emergency.
user
Yes, I am here to help you about that. Can you please provide your name to check the active reservations under your name?
assistant
I am Patrick Wilson.
user
Hold on for some time to check the reservation status.
assistant
Sure.
user
Sorry Wilson, I have not found any active reservations under your name to change.
assistant
Thank you.
user
Most welcome, thank you for choosing our service.
assistant