Hi.
user
Hello.
assistant
I am Matthew Brown.
user
Matthew Brown, What service I can do for you now?
assistant
Earlier I made a reservation for my trip through an agent but, agent booked on wrong date. So, I request you to cancel my reservation.
user
Sure, I can help you in that.
assistant
     Thank you.
user
Please wait, Let me check your reservation status.
assistant
Sure.
user
Sorry Matthew Brown, there is no active reservation on your name to cancel it.
assistant
Ok, no issues. Thank you for the information.
user
Thanks for choosing us.
assistant