Hi, my name is Michael Collins.
user
Hello, how can I help you today?
assistant
Owing to an emergency, my business trip got cancelled. So I had a request to you to cancel my existing reservation?
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for being patient. There is no reservation found against your name.
assistant
Ok, no problem. Thanks for your quality service.
user
Thank you for approaching us and have good day.
assistant