Hello.
user
Hello, how may I aid you?
assistant
Due to sudden health issues, I would like to cancel my reservation. Can you please help me out with that?
user
Sure, may I know your name please?
assistant
Thank you for accepting my request. I have reserved it on the name of Kathleen Harris.
user
Wait a while, kindly.
assistant
Sure, take your time.
user
Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
Oh! I think it might be cancelled by my brother. Anyway, thank you for the information.
user
Thank you for reaching us.
assistant