Hello.
user
Hello, how may I help you?
assistant
Myself Emma Thompson. I want to cancel my reservation because my friend is in hospital I need to look after him. Can you please help me?
user
So sad, I will check the status of your ticket, please hold on for a moment.
assistant
Ok.
user
Sorry Emma, there is no reservation showing under your name.
assistant
It's ok, thank you for checking.
user
Thank you for reaching us.
assistant