Hi.
user
Hello.
assistant
I am Kimberly Collins.
user
How may I help you?
assistant
I am unable to travel at this moment because I have important meeting with my clients, so can you help me for changing my existing reservation?
user
Sure, I will help you. Please wait a moment.
assistant
Thank you.
user
Collins, no reservation has been found on your name in our database.
assistant
Oh! It's ok no problem, thank you for your services.
user
Thank you for approaching us.
assistant