Hi.
user
Hello. How can I aid you?
assistant
I want to change my reservation, can you help me with that?
user
Sure, We are here to help you.
assistant
Thank you.
user
May I know your name?
assistant
Virginia Hall.
user
Give me a minute.
assistant
Sure.
user
Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
Ok, thank you.
user
Thank you for reaching us.
assistant