Hi.
user
Hello.
assistant
My name is Edward Lee.
user
How can I assist you today?
assistant
Owing to emergency, I need to cancel my recent reservation. Please help me with that.
user
Sure, I can help you with that. Please wait for a while.
assistant
Sure.
user
Edward Lee, there is no active reservation found under your name to do cancellation.
assistant
No problem, thanks for your information.
user
Thank you for reaching us, have a nice day.
assistant