Hi.
user
Hello, how can I help you?
assistant
As my plan to watch a movie at orpheum theater got postponed, can you help me with cancelling my reservation please?
user
   Sure, I am here to help you. May I know your name please?
assistant
My name is Kevin Adams.
user
Ok, please wait a minute.
assistant
Ok.
user
Thank you for waiting, sorry no reservation found on your name.
assistant
That's ok.
user
Thank you for opting us, have a good day.
assistant
Thank you.
user