Hello.
user
Hello. How may I assist you today?
assistant
I want to change my reservation, due to some health problems I am unable to travel those dates, can you please change my reservation?
user
Sure, I will help you with that.
assistant
Thanks.
user
Can you please provide your name to check your previous reservation?
assistant
Sure, my name is Susan Taylor.
user
Sorry to inform you that, there is no reservation found with your name in our records.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for reaching us, have a great day.
assistant