Hello.
user
Hello. How may I assist you today?
assistant
I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please cancel it?
user
Please wait a moment, let me check with your details in our database.
assistant
Sure.
user
May I know your name for cancellation?
assistant
Mark Nelson here.
user
Sorry, there are no active reservations on your n.
assistant
No problem, Thanks for the information.
user
Thank you for reaching our service.
assistant