Hello.
user
Hello. How may I assist you today?
assistant
Actually my Snooker's Competition is postponed, so that I want to change my existing reservation. Can you help me?
user
Sure, I am oblige to help you.
assistant
Thank you.
user
May I know your name to check your previous reservation?
assistant
Sure, I am Elizabeth Campbell.
user
Please be on hold to check.
assistant
Sure.
user
Sorry to inform you that, there is no reservation with your name in our records.
assistant
Ok, no problem.
user
Thank you for reaching us, have a great day.
assistant
Thank you for your valuable information.
user
Welcome.
assistant