Hello, I am Andrew Perez.
user
Hello, how may I assist you?
assistant
I need to reschedule my reservation due to an emergency, can you help me?
user
Sure. Hold on for a moment.
assistant
Take your time.
user
Sorry Perez, there are no flights reserved on your name.
assistant
No issues. Thank you for checking.
user
Welcome. Thank you for choosing us.
assistant
You are welcome.
user