Hi.
user
Hello, how can I assist you today?
assistant
   Would it be possible to cancel my reservation, which I have done with my name?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Kevin Thomas.
user
We found a reservation with your given name, shall I cancel it?
assistant
Yes, please.
user
Your ticket has been cancelled.
assistant
Thank you.
user
Thank you for choosing us.
assistant