Hello.
user
Hello. How can I guide you today?
assistant
I would like to change my reservation as my exams cancelled, can you please help me out with that?
user
Sure, I am glad to help you in changing your reservation. Can you please share me your good name to check your reservation status?
assistant
Thank you. Myself Lisa Thomas.
user
Ok, please wait for a minute.
assistant
Sure.
user
Sorry to inform you that, we have not found any active reservation on your name in our records.
assistant
Ok, no problem. Anyway thank you for checking out.
user
Thank you for reaching us.
assistant