Hello.
user
Hello. How can I assist you today?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, will you please give me a moment?
assistant
Sure, take your own time.
user
Please mention your name for checking the reservation status.
assistant
My name is Steven Hernandez.
user
Please be on hold. There is no reservation found under your name.
assistant
Ok, not an issue. Thank you for providing information.
user
Welcome, have a great day.
assistant