Hi.
user
Hello. How may I aid you?
assistant
Due to bad weather conditions, I want to change my existing reservation. Can you help me out?
user
Sure, please provide your name to check your ticket status.
assistant
Sure, my name is Patricia Green.
user
Green, please hold on for a while.
assistant
Ok.
user
Sorry, no reservation is available by your name.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant