Hello.
user
Hello, how may I assist you today?
assistant
I want to change my existing reservation due to sudden postpone of my exam dates.
user
Sure, we are here to help you.
assistant
Thank you.
user
Can I have your name to proceed further?
assistant
I am Barbara Smith.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for your time, unfortunately no reservation found on your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant