Hi.
user
Hello. How may I help you?
assistant
Due to some entrepreneurship meeting, I am going to change my existing reservation. Can you help me?
user
May I know your name please?
assistant
Thomas Hernandez here.
user
Please wait.
assistant
Ok.
user
There is no active reservation found under your name.
assistant
No problem, thanks for the information.
user
Thank you for choosing us.
assistant