Hi.
user
Hello, how can I assist you?
assistant
I want to change my reservation due to health problem, can you help me?
user
Sure, may I know your name?
assistant
I am Ashley Thompson.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
No problem, thanks for checking.
user
Thank you for choosing us.
assistant