Hi.
user
Hello, how can I aid you?
assistant
I want to change my existing reservation due to my health issues, can you please help me with this?
user
Sure, I'm happy to help you with that. May I know your good name please?
assistant
My name is Amanda Johnson.
user
Ok, please wait for a while.
assistant
Sure.
user
Amanda Johnson, there is no active reservation found under your name to do modifications in that.
assistant
No problem, thank you.
user
Thank you for choosing us.
assistant