Hello.
user
Hello, how may I assist you today?
assistant
Can you help me in changing my recent reservation?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
I am Carolyn Brown.
user
Please wait a minute.
assistant
Sure.
user
Sorry, there is no active reservation on your name to change.
assistant
Its ok, thank you.
user
Thank you for choosing us.
assistant