Hello.
user
Hello,.
assistant
I am Anna Garcia.
user
How can I oblige you today?
assistant
I would like to cancel my recent reservation, as I am suddenly fallen sick due to  bad weather. Could you help me in cancelling.
user
Sure, we will help you in cancellation.
assistant
Ok.
user
There is no reservation found on your name Anna Garcia in our reservation list.
assistant
Ok, no issues.
user
Thank you for availing us.
assistant
Thank you for your help.
user