Hello, I am Carol Carter.
user
Hello, how may I aid you today from my end?
assistant
I want to cancel my trip due to an emergency. Can you aid me in cancelling my reservation?
user
Sure, I am here to help you out. Please allow me a moment to check whether any reservation is found on your name.
assistant
Sure, take your time.
user
Carol Carter, there is a active reservation found on your name in our database.
assistant
Yes, please cancel it.
user
Your ticket has been cancelled.
assistant
Thank you for the support.
user
Thank you for reaching us.
assistant
You are welcome.
user