Hi.
user
Hello, how can I guide you today?
assistant
I am Dorothy Rodriguez. Owing to an emergency, I need to change an existing reservation. Can you please help me with this?
user
Sure, we are here to change your reservation.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there was no reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant