Hello.
user
Hello, how may I oblige you today?
assistant
Can you please help me in changing my previous reservation?
user
Sure, may I know your good name?
assistant
Myself Donald Edwards.
user
Ok, please wait for a minute.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
It's ok, thank you.
user
Thank you for choosing us.
assistant