Hello.
user
Hello, may I know  your name?
assistant
I am Kimberly Scott, I made a reservation earlier this week to attend my friend marriage. Unfortunately marriage got postponed so, I want to change my existing reservation.
user
Please, wait for a while.
assistant
Sure.
user
Thank you for waiting. As I checked with the storage data there is no reservation found on your name.
assistant
OK, not a problem. Thanks for your time.
user
Thank you for contacting us.
assistant