Hello.
user
Hello. How may I help you?
assistant
Unfortunately, I want to cancel my reservation which is done recently due to some health issues, can you please help me in this intent?
user
Sure, may I know your name?
assistant
Sure, my name is Kevin Williams.
user
Please give me a moment to check your ticket status.
assistant
Ok, take your time.
user
Sorry Williams, no reservation is available by your name.
assistant
That's fine. Thank you for your service.
user
Thank you for contacting us.
assistant