Hi.
user
Hello, how may I aid you?
assistant
Can you cancel my recent reservation?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, I am Carol Phillips.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
It's ok, thanks for checking.
user
Thanks for contacting us.
assistant