Hi.
user
Hello. How can I help you?
assistant
Would it be possible to change my reservation, which I have done with my name?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
My name is John Nelson.
user
Thank you. Please be online for a while. I will check your reservation status and get back to you.
assistant
Ok.
user
I am sorry to say you that there is no reservation found under your name in our database.
assistant
That's ok, thank you for the response.
user
Thank you for choosing us.
assistant