Hello.
user
Hello, how may I aid you?
assistant
Owing to emergency I want to cancel my reservation, can you help me with that?
user
Sure, I am perky to help you. Can I have your good name to proceed further?
assistant
I am Sandra Scott.
user
Sorry, there is no active reservation on your name in our data.
assistant
No issues, thank you for checking.
user
Thank you for availing us.
assistant