Hello.
user
Hello, how may I help you?
assistant
I want to change my existing reservation, due to my exams has been postponed. Can you help me to change it on the name of Samantha Wright?
user
Sure, we are here to help you. Wait a minute.
assistant
Sure.
user
There was no reservation found on your name in our database.
assistant
Ok, thanks for your information.
user
Thank you for reaching us.
assistant