Hi.
user
Hello, how may I provide service to you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, we can help you. May I know on which name the ticket was reserved?
assistant
Check the reservation under the name of Frank Johnson.
user
Ok, please be on hold for few minutes.
assistant
Sure.
user
Sorry, there is no reservation found against your name.
assistant
No problem, thanks for checking.
user
Thank you for availing us.
assistant