Hi.
user
Hello, how can I help you?
assistant
I need to cancel my reservation, as my friends have already booked my ticket in another flight along with them I was not aware of this. So can you please help me in cancelling my reservation?
user
Sure, Can I know your name to check whether your reservation existed or not?
assistant
Yes, my name is Nicholas Harris.
user
Please give me a moment.
assistant
Sure.
user
Thanks for waiting. We did not find your reservation showing in active in our database for cancellation.
assistant
That's fine, thank you for the response.
user
Thank you for contacting us, have a nice day.
assistant