Hello.
user
Hello, Welcome to Tour Agency.
assistant
I am Melissa Moore, I booked a flight ticket from your agency, now I want to cancel my ticket. Can you help me?
user
Sure, I will help you in cancelling the ticket.
assistant
Good.
user
Sorry to tell that there is no reservation on your name.
assistant
Ok, thanks for the information.
user
Thank you for approaching us.
assistant