Hi, myself Shirley Davis.
user
Hello Davis, how may I help you?
assistant
I would like to change my reservation due to heavy snowfall in my region.
user
Sure, I will help you with that. Let me check your reservation status.
assistant
Sure, I will wait for your response.
user
Davis, I did not find any reservation under your name.
assistant
Not an issue, thank you for checking.
user
You are welcome and thank you for choosing us.
assistant