Hello.
user
Hello. How can I help you?
assistant
Due to an urgency, I would like to cancel my recent reservation. Can you help me with this?
user
Sure, may I know your name please to check the reservation status?
assistant
My previous reservation has done with the name Michael Thomas.
user
Thomas, there is no reservation found with your details.
assistant
Ok, not an issue may be something went wrong while booking the ticket. Thank you for providing information.
user
Thank you for choosing us, have a good day.
assistant