Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my reservation due to some health issues, so please help me in cancellation.
user
Sure, may I know your good name?
assistant
Sure, my name is Jason Perez.
user
Please wait for a moment. I will check and get back to you.
assistant
Ok, I will wait.
user
Sorry to say that, no reservation was found with your good name.
assistant
No worries, thank you.
user
Thank you for reaching us.
assistant