Hello.
user
Hello. In which way I can aid you today?
assistant
Ruth Lopez here. I would like to spend some more days with my family, please help me in changing my existing reservation.
user
Sure, I will aid you with that. Please wait a moment, I will check your previous reservation status.
assistant
Sure, take your time.
user
There is no previous reservation available under your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for contacting us.
assistant