Hi.
user
Hello. How can I help you?
assistant
I would like to change an existing reservation as my trip got postpone due to heavy rains. Can you help me with this?
user
Yes, can you tell me your name for checking?
assistant
I am Cynthia Campbell.
user
Give me a moment.
assistant
Sure.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Ok, not an issue.
user
Thank you for contacting us.
assistant
Thank you for your information.
user