Hi.
user
Hello, how may I provide assistance for you?
assistant
Owing to have an emergency, I would like to change my reservation.
user
Ok.
assistant
Aid me in  changing the reservation.
user
Sure, we are here to help you. May I know your good name?
assistant
My reservation was done with the name of Elizabeth Hernandez.
user
Please, stay online. I will check the previous list and revert to you.
assistant
Sure.
user
Thank you for your valuable time.
assistant
Fine.
user
We are sorry to inform you that, no reservation was found on your name.
assistant
Ok. Thank you for your information.
user
Thank you for reaching us, have a good day.
assistant