Hello.
user
Hello, how may I help you?
assistant
I need to cancel my ticket due to sudden changes which are done in my plan.
user
Sure, I am here to help you.
assistant
Ok.
user
May I know your name?
assistant
Melissa Hall here.
user
Sorry, there is no reservation found on your name.
assistant
Ok, not an issue with that. Thank you for serving me.
user
Thank you for choosing us.
assistant