Hi.
user
Hello, how may I help you?
assistant
I need to cancel my ticket due to my health issue, can you help me with that?
user
Sure, please share your good name?
assistant
I am Dorothy Clark.
user
Please wait for a while.
assistant
Sure.
user
Sorry, no reservation found on your given name.
assistant
That's ok. Thank you.
user
Thank you for choosing us.
assistant