Hello.
user
Hello, how can I assist you?
assistant
Owing to an emergency, I want to change my existing reservation. Can you help me?
user
Sure, I can help you and please be on hold for a moment to check it.
assistant
Thank you.
user
May I know your name for checking purpose?
assistant
Sure, I am Justin Turner.
user
Please sit relax, I will get back to you after checking.
assistant
Sure, take your time.
user
Thank you for waiting , there is no reservation obtained based on my search on your name in our booking list.
assistant
Ok, not an problem. Thank you for your information.
user
You are welcome and thank you for approaching us.
assistant