Hello.
user
Hello. How can I help you?
assistant
I want to cancel my ticket due to an emergency. Can you aid me in cancelling my existing reservation?
user
Sure, I will help you to cancel your reservation.
assistant
Thank you.
user
Please mention your name.
assistant
It was booked on the name Karen Adams.
user
Ok, please allow me a moment.
assistant
Take your time.
user
Sorry, no reservation found on your name to cancel your reservation.
assistant
No issues. Thank you for checking.
user
Welcome, have a nice day.
assistant