Hello.
user
Hello. How can I aid you?
assistant
Can you help me in changing my existing reservation has my exam got postponed?
user
Sure, I'm here to help you in amending your reservation.
assistant
Thank you.
user
Please provide me the name to check for the previous reservation status.
assistant
I am Christine Carter.
user
Ok, please be on hold.
assistant
Sure.
user
Thank you for waiting.
assistant
Ok.
user
Sorry, there is no active reservation have been found under your name in our database to amend it.
assistant
No problem, thanks for the information.
user
Thank you for reaching us.
assistant