Hello.
user
Hello, how may I aid you?
assistant
I want to cancel my recent reservation, due to some health. Can you help me?
user
Sure, may I know your name?
assistant
Yes, I am Rebecca Clark.
user
Please give me a moment to check your ticket status.
assistant
Sure, take your own time.
user
Sorry Rebecca Clark, no reservation is available by your name.
assistant
Ok, not an problem. Thank you for your help.
user
Thank you for reaching us.
assistant