Hi.
user
Hello, how may I assist you today?
assistant
Can you please help me to change my reservation to my liking?
user
Sure, can I have your name to check the details?
assistant
I am Sharon Anderson.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there are no active reservations on your given name to change.
assistant
That's ok, thank you for checking.
user
Thank you for reaching our service.
assistant