Hello.
user
Hello, how can I help you?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me?
user
Sure, can you please provide me your name?
assistant
Yes, I am Catherine Collins.
user
Sorry, there is no reservation with your given name.
assistant
That's fine, no problem.
user
Thank you.
assistant
Thank you for your help.
user