Hi.
user
Hello, How can I best serve you today?
assistant
 I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Betty Lee.
user
 I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you.
assistant