Hi.
user
Hello. How can I aid you at this moment?
assistant
I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please cancel it?
user
Sure, may I know your name for cancellation.
assistant
I am Michael Perez.
user
Sorry, no reservation found on your name in our database.
assistant
Ok, no issues.
user
Thank you for approaching us.
assistant
Thanks for your response.
user