Hello.
user
Hello. How can I aid you today?
assistant
Actually my Snooker's competition is postponed, so that I want to change my existing reservation. Can you help me?
user
Ok, may I know your name to proceed further?
assistant
Ok, my name is Sharon Roberts.
user
Please wait for a while.
assistant
Sure.
user
Sorry, no reservation found on your name to change.
assistant
Ok, not an problem. Thank you for your information.
user
Thank you for reaching us.
assistant