Hello.
user
Hello. How may I help you?
assistant
My name is Sandra Brown.
user
Ok.
assistant
I just need your help in cancelling my recent reservation.
user
Ok, fine. Please search your current reservation in my database.
assistant
Ok, take your time.
user
Sorry Brown, no active reservation found on your name to cancel.
assistant
That's ok, thank you for the information.
user
Thank you for reaching us.
assistant