Hello. I am Kenneth Campbell.
user
Hello, how may I help you?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
user
Sure, please wait for a while.
assistant
Ok, take your time.
user
Sorry Kenneth, there is no active reservation found with your name in our records.
assistant
That's ok. Anyways, thank you for your help.
user
Most welcome.
assistant