Hello.
user
Hello, how can I assist you today?
assistant
I want to cancel my reservation due to heavy rains at my destination place, will you assist me in cancellation?
user
Sure, may I know your name please?
assistant
Sure, my name is James Walker.
user
Ok, please wait for a while.
assistant
Ok, I will wait.
user
Sorry, there was no reservation found with your given name.
assistant
No issues, thanks for your service.
user
Thank you for opting us.
assistant