Hello.
user
Hello. How may I help you?
assistant
Actually my Snooker's Competition is postponed, so that I want change my existing reservation. can you help me?
user
Sure, I can help you. Can you please tell  me your name to check the ticket status?
assistant
Sure, I am Angela White.
user
Ok, please give me a minute.
assistant
Sure, take your time.
user
Sorry to tell you, there is no reservation found with your name.
assistant
Ok, no issues with that one, thank you for your help.
user
Thank you for reaching us, have a great day.
assistant
You are welcome.
user