Hello, Patricia Wilson is my name.
user
Hello, how can I be your helping hand?
assistant
Please help me in cancelling my reservation, due to having the important surgery to my patient.
user
Sure, please wait I will check the reservation on your name and revert to you.
assistant
Sure.
user
We regret that there is no reservation found on your name.
assistant
Ok. Thank you for your information.
user
Thank you for availing us.
assistant