Hello.
user
Hello, how may I assist you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, I am here to help you. Hold on for a moment. Let me check.
assistant
My reservation was done under the name Sandra Anderson.
user
Sorry Anderson, there are no flights reserved on your name previously.
assistant
That's ok, not an issue. Anyways, thank you for the information.
user
Welcome. Thank you for choosing us.
assistant