Hello.
user
Hello, how may I assist you today?
assistant
Need your assistance to change my existing reservation, due to bad weather conditions.
user
May I know your good name?
assistant
My name is Patrick Davis.
user
Please wait for a while.
assistant
Sure.
user
I regret to inform you that is no active reservation found on your given name in our reservation database.
assistant
Ok, thank you.
user
Thank you for choosing us.
assistant