Hello, I am Samantha Lee.
user
Hello, how may I assist you today?
assistant
I want to change my existing reservation due to some health issues, can you please help me with that?
user
Sure, we are here to help you. Ok, please hold a minute.
assistant
Sure.
user
Thanks for your time, sorry, no reservation found with your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for opting us.
assistant