Hello. Myself Richard Adams.
user
Hello, how can I help you today?
assistant
I would like to cancel my recent reservation due to some personal issues, will you help me with that?
user
Sure, I am here to help you. Please be on hold.
assistant
Thank you for accepting my request, I will wait for your response.
user
There is no active reservation found on your name in our database.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant