Hi.
user
Hello, how can I aid you today?
assistant
Please help me to cancel my recent reservation due to sudden demise of my great grand mother.
user
Sure, I  will help you with that. Can you please tell me your name?
assistant
I am Amanda Nelson.
user
Sorry, no reservation found with your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant