Hello. Rachel Lewis here.
user
Hello, how may I guide you at this moment?
assistant
I would like to cancel my reservation, can you please help me out?
user
Sure, I can help you in that.
assistant
Thank you.
user
Please stay online, I will check the previous list and revert to you.
assistant
Sure, I will wait for your response.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
That's ok, no issues. Thank you for checking out.
user
Thanks for opting us.
assistant