Hi.
user
Hello. How may I help you today?
assistant
Can you please help me to cancel my reservation?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
May I know your name?
assistant
I am John Hall.
user
Ok, wait for a minute.
assistant
Sure.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
It's ok, thank you for checking.
user
Thank you for reaching us.
assistant