Hello. Virginia Rodriguez here.
user
Hello, how may I serve you at this moment?
assistant
I need to change my recent reservation because my health condition was not good, can you help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure, take your own time.
user
Sorry to notify that, we couldn't find any reservation with your name.
assistant
It's ok, not a problem. Thank you for checking.
user
Thank you for choosing us.
assistant