Hello.
user
Hello, how may I assist you?
assistant
I need your help in making few changes in my recent booking.
user
Sure, to make change I need your name, can you please share it?
assistant
My name is Karen Campbell.
user
Please wait, I will check your reservation and revert back to you.
assistant
Sure.
user
I am unable to find your reservation in our system.
assistant
Oh. That's Ok.
user
Thank you for reaching us.
assistant