Hello.
user
Hello, how may I support you today?
assistant
Due to an emergency, I want to change my reservation. Can you help me?
user
Sure, please share me your good name. Please wait for a while.
assistant
Thomas Lopez here. Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
No problem, Thanks for the information.
user
Thank you for opting us.
assistant