Hello.
user
Hello. How may I assist you today?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, I am here to help you before that I need your name to check your details.
assistant
My reservation was done under the name Jeffrey Johnson.
user
Please wait for a minute.
assistant
Sure, take your time.
user
Sorry, I could not find any reservation with your name in our database.
assistant
That's ok, no issues. Anyways, thank you for the information.
user
It's my pleasure, have a nice day.
assistant