Hello,.
user
Hello, how can I render you today?
assistant
Due to heavy rains cricket match was postponed, so I need to cancel my recent reservation. Can you help me with that?
user
Sure, I will help you with that.
assistant
Thank you for your response.
user
 On what name, do I need to check your reservation status?
assistant
Sarah Mitchell, is my name.
user
Please wait a while.
assistant
Sure, take your time.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, Thanks for your kind information.
user
Thank you for reaching us.
assistant