Hello.
user
Hello, how can I aid you right now?
assistant
I am Catherine Brown. Please may I know if it is possible to cancel the reservation which is existing?
user
Sure, I will assist you in cancelling your reservation.
assistant
As I can't make my trip because of the snow fall at my location. So I am asking.
user
Brown, we checked in reservation list with the name of Catherine Brown but no name is matching. Sorry for the inconvenience.
assistant
Is it, ok then may be the reservation is not been confirmed previously. Thank you for assisting me.
user
My pleasure, have a nice day.
assistant