Hello.
user
Hello. How may I assist you?
assistant
I had reserved a flight in the past week for a weekend trip but suddenly the trip got cancelled due to an exam in our college, I would like to cancel my ticket. Can you please help me?
user
Please wait for a moment.
assistant
Sure.
user
May I know your name?
assistant
I am Mark Walker.
user
Sorry mark, there is no reservation found basis on your details.
assistant
ok, no problem, I think my brother might cancelled my ticket. Thank you for you help.
user
Thank you for reaching us.
assistant