Hi.
user
Hello. How can I assist you at this moment?
assistant
I want to cancel my reservation as my uncle met with an accident, could you please help me to cancel my reservation?
user
Sure, can you please provide your name to check your reservation status?
assistant
My name is Pamela White.
user
Pamela White, there is no active reservation found under your name in our database.
assistant
No problem, thank you for checking.
user
Thank you for contacting us.
assistant