Hi.
user
Hello, how can I help you?
assistant
Can you please cancel my recent reservation? As my planned trip has been cancelled due to strange climatic conditions.
user
Sure, we are happy to help you. May I know your good name to proceed further?
assistant
Sure, my name is Barbara Walker.
user
Sorry, we did not find any active reservation on your name in our data.
assistant
Oh! That's ok, thank you for giving the information anyways.
user
Thank you for contacting us.
assistant