Hello.
user
Hello. How may I assist you today?
assistant
I am Samuel Smith. I want to change my reservation which I have done last week due to my schedule got postponed. Help me about it.
user
Sure, I will help you with that, please hold on for a moment to check your reservation status.
assistant
Ok, sure.
user
Smith, I did not find any reservation with your name in my database.
assistant
Ok, fine it might not be booked properly at the time of booking. Anyway thank you for the help.
user
It's my pleasure, have a nice day.
assistant