Hi. I am Jessica Lopez.
user
Hello, how may I aid you today?
assistant
My holiday trip got cancelled, can you please help me in cancelling my reservation?
user
Sure, I am glad to help you.
assistant
Thank you.
user
Please hold for a moment.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, no issues.
user
Thank you for communicating with us.
assistant
Thank you for your response.
user