Hi.
user
Hello, How can I help you?
assistant
I am planning to change my reservation, due to my cricket has cancelled help me in changing my reservation?
user
Sure, May I know your name?
assistant
I am Laura Jones.
user
Please wait a minute.
assistant
Ok.
user
Sorry, No reservation found on your name.
assistant
That's ok, thank you.
user
Thank you for availing us.
assistant