Hi.
user
Hello.
assistant
I am Samantha Adams.
user
How can I help you at this moment?
assistant
 Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me in cancellation?
user
Sure. I will help you with that. Please wait a moment, I will check your previous reservation status.
assistant
Sure.
user
There is no previous reservation available under your name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for reaching us.
assistant