Hello.
user
Hello, how may I help you?
assistant
I want to change my existing reservation due to some personal issue. Can you help me?
user
Sure, may I know your name?
assistant
Ok, I am Gary Thompson.
user
Thank you, please wait for a moment.
assistant
Sure.
user
No reservation found on your name in my database.
assistant
Ok, not an problem. Thank you for your help.
user
Thank you for reaching us.
assistant