Hello.
user
Hello. How can I assist you?
assistant
I want to change my existing reservation due to some health issue. Can you help me?
user
Sure, may I know your good name please?
assistant
Sure, I am Charles Walker.
user
Ok Walker, please be on hold.
assistant
Ok.
user
Walker, there is no reservation found under your name to do changes in that.
assistant
That's fine, no problem. Thank you for your time.
user
Thank you for choosing us.
assistant