Hello.
user
Hello.
assistant
I am Mary Taylor.
user
How may I assist you at this moment Mary?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, I will help you with that, please wait for a minute. Thanks for your waiting, I could not find any reservation with your name in our database.
assistant
Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.
user
Thanks for choosing us, have a great day ahead.
assistant