Hi.
user
Hello, how can I help you today?
assistant
I am Kenneth Martinez. Owing an emergency want to change my reservation, so can you help me with it please?
user
Sure, I will help you. Please hold on a moment.
assistant
Thank you, take your time.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
That's ok. Thank you for the response.
user
Thank you for opting us.
assistant