Hello.
user
Hello, how can I assist you?
assistant
Myself Ruth Gonzalez. I would like to change my existing reservation, can you help me?
user
Ok, can you please be on hold while I check the records for your reservation to change?
assistant
Thank you. I will wait for your response.
user
Thank you for waiting. Sorry, there is no reservation been found on your name to change.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you for choosing our agency.
assistant