Hi.
user
Hello, how may I assist you?
assistant
I want to cancel my reservation, can you please help me with this?
user
Sure, we are here to help you. May I know your name please?
assistant
Thank you for your response, I am Raymond White.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
It's ok, thank you.
user
Thank you for contacting us.
assistant