Hello.
user
Hello. How may I assist you now?
assistant
I need to cancel my existing reservation due to some health issue. Can you assist me with that?
user
Sure, may I know your name to check with your previous booking status?
assistant
I am Dorothy White.
user
Dorothy White, I am very sorry to tell you but there is no active reservation by your name in the list.
assistant
It's ok, not an issue.
user
Thank you for approaching our agency.
assistant
Thank you for the information.
user