Hello.
user
Hello.
assistant
My name is Steven Lee.
user
How may I guide you?
assistant
Actually, I booked a ticket to NYC for a event but due to bad weather, I want to cancel my trip.
user
Ok, so do you want me to cancel your reservation?
assistant
Yes.
user
I am sorry to inform you that there is no reservation with your name.
assistant
That's ok. Thank you.
user
Thank you, have a good day.
assistant