Hello.
user
Hello. How may I hand help to you?
assistant
I want to cancel my reservation, due to some health problems I am unable to travel those dates, can you please cancel my reservation?
user
Yes, may I know the name while you used in booking?
assistant
Sure, my name is Nicole Clark.
user
Ok, I cannot found the name which you have provided for us when I check in our data base.
assistant
Oh! It's ok no problem. Thank you for your information.
user
It's my pleasure.
assistant