Hello.
user
Hello. How can I guide you today?
assistant
I would like to spend some more time for holidays. Can you help me in cancelling my recent reservation?
user
Sure, I will help you with cancelling. May I know your name please?
assistant
Please check with the name Scott Thomas.
user
Scott, I did not find any reservation with your name in my database.
assistant
Ok, no issues. Thank you for the information.
user
My pleasure, have a nice day.
assistant