Hello.
user
Hello, how can I assist you?
assistant
I am Donald Harris. I need to amend my reservation, can you help me out please?
user
I will help you with that, please wait a moment I will check.
assistant
Ok.
user
Thank you for waiting, I am sorry there are no reservation been found on your name.
assistant
That's ok, no problem. Thank you for your help.
user
Thank you for connecting with our agency.
assistant