Hello.
user
Hello, how may I serve you at this moment?
assistant
Andrew Davis here. I would like to change my reservation due to some health issues, can you please help me with that?
user
Sure, I will aid you. Please wait for a moment, I will check your reservation details in our records.
assistant
Thank you for accepting my request. Sure, take your time.
user
Sorry, there is no reservation existing on your name.
assistant
That's ok, no problem. Anyway thank you for checking out.
user
You are welcome, have a nice day.
assistant