Hello.
user
Hello, how may I guide you today?
assistant
I have planned a small hangout trip with my friends, but someone don't have manage his leaves, so we want to change our existing reservation. Can you help me?
user
Ok, may I know your name to check your previous reservation status?
assistant
My name is Amy Parker.
user
Sorry Amy, there is no reservation found under your name in our records.
assistant
It's ok, no problem. Thank you for your service.
user
Thank you for reaching us, have a great day.
assistant