Hello. Kevin Green here.
user
Hello, how can I guide you today?
assistant
I want to cancel my recent reservation due to some bad weather conditions. Can you please help me for this one?
user
Sure, we are here to help you with cancellation. Please wait for a while.
assistant
Sure, take your time.
user
Thanks for waiting, there was no reservation found on your name to cancel it.
assistant
 Oh! That's ok, thank you for giving the information.
user
Thank you for approaching us.
assistant