Hello.
user
Hello, how may I serve you?
assistant
Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?
user
Sure, I will help you with that. May I know your good name to proceed further?
assistant
I am Edward Collins.
user
Sorry, there is no active reservation on your name in our records.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for contacting with us.
assistant