Hi.
user
Hello, what can I do for you today?
assistant
I need to change my existing reservation, Can you please help me with that?
user
Yes, I am here to help you. May I know your good name to check with your previous booking?
assistant
Sarah hall.
user
Ok, Sarah Hall. Please allow me to check with your booking status for a moment.
assistant
Sure.
user
I regret to inform you, there is no reservation in our data base by your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching us, have a great day.
assistant