Hello.
user
Hello.
assistant
Melissa Wilson here.
user
How can I assist you Melissa Wilson?
assistant
There is a cancellation of seminar, so I need to change my reservation.
user
Wait a moment please, I am checking the status of your reservation.
assistant
Ok.
user
Sorry, there is no reservation found with your name.
assistant
That's not a big deal. Thank you for searching.
user
Thank you for choosing our service.
assistant
Welcome.
user