Hi.
user
Hello, how can I help you today?
assistant
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Please help me with it.
user
Sure, may I know your name?
assistant
I am William Thomas.
user
Ok, please wait a moment.
assistant
Ok.
user
Sorry to say, no reservation found with your name.
assistant
Fine, thanks for the information.
user
Thanks for reaching us.
assistant