Hi.
user
Hello, how may I help you today?
assistant
Due to an emergency, I can't travel to San Jose. Can you please cancel my reservation?
user
Sure, I am here to help you. May I know your name please?
assistant
My name is Patrick Hill.
user
Please wait for a moment.
assistant
Sure.
user
Sorry Hill, there is no reservation found as per your name to cancel any reservation.
assistant
Its ok, thank you for the information.
user
Thank you for reaching us.
assistant