Hello.
user
Hello, how can I aid you today?
assistant
I want to change my existing reservation due to bad health condition. Can you help me with that?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name to check your previous reservation?
assistant
Sure, Justin Thompson here.
user
Please, wait for a while.
assistant
Sure.
user
Thank you for your time, there is no active reservation found on your name.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us.
assistant