Hi. I am Karen Harris.
user
Hello, how may I assist you today?
assistant
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
Sorry, we couldn't find any reservation on your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching us.
assistant