Hello,.
user
Hello, How may I serve you?
assistant
 I want to cancel my recent reservation due to the ongoing tornado at my destination.
user
Ok.
assistant
Will you help me out in cancelling?
user
Sure, I will check the reservation list, and let you know. May I know your good name, please?
assistant
Thank you, I am Nicole Rodriguez.
user
Thanks for your time, your name is found in the reservation list. May I proceed to cancel?
assistant
Proceed with my cancellation.
user
Your ticket has been cancelled successfully.
assistant
Thank you for kind service.
user
Thank You.
assistant