Hello.
user
Hello, how may I assist you today?
assistant
Owing to emergency I want to cancel my recent reservation, can you help me with that?
user
Sure, May I know your name for the cancellation process/.
assistant
My name is Joshua Wilson.
user
 Sorry, no reservation found on your name to cancel.
assistant
No problem, thank you for checking.
user
Welcome, thank you for reaching us.
assistant