Hello.
user
Hello.
assistant
Ronald Garcia here.
user
How may I guide you today?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
Ok. We are here to help you.
assistant
Thank you.
user
Please wait a minute.
assistant
Ok.
user
Sorry, there is no active reservation found on your name to change.
assistant
That's ok, thank you.
user
Thank you for approaching us.
assistant