Hi.
user
Hello. How can I aid you today?
assistant
Could you please help me to change an existing reservation as my trip got postpone due to my health issues?
user
Sure, I will aid you with that. Can you please mention your name for further process?
assistant
I am Sandra Clark.
user
Ok, please hold on a moment.
assistant
Sure.
user
There is no previous reservation available under your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant