Hi.
user
Hello.
assistant
I am Carolyn Thomas.
user
Could you let me know, How can I help you today?
assistant
I need to change my existing reservation, Can you please help me with that?
user
Sure, I can help you in that. Ok, Please wait for a while.
assistant
Thank you. Sure.
user
Sorry Carolyn Thomas, there is no active reservation on your name to change it. Thanks for choosing us.
assistant