Hi.
user
Hello, how may I aid you?
assistant
Owing for an emergency, can you please help me to cancel my reservation?
user
Sure, could you please provide your name to check your reservation status?
assistant
My name is Laura Anderson.
user
Ok, please hold on for a moment.
assistant
Sure.
user
Sorry to say, there is no reservation on your name in my website.
assistant
Not an issue, anyway thank you very much for checking.
user
Thank you for reaching us, have a nice day.
assistant