Hi.
user
Hello. How can I aid you?
assistant
I need to cancel my ticket due to health issue, can you help me with that?
user
Sure, We are here to help you. May I know your name?
assistant
I am Katherine Lee.
user
Give me a minute.
assistant
Sure.
user
Thanks for being waiting, We didn't found any reservation by this name.
assistant
That's ok. Thank you for your service.
user
Thank you for choosing us.
assistant