Hi.
user
Hello. How may I guide you for the day?
assistant
I want to change my reservation due to health problem, can you help me?
user
Ok, can you please mention your name, so I can check with your exiting reservation?
assistant
Myself Kevin Scott.
user
Ok, please allow me to check with your previous booking status.
assistant
Sure.
user
Kevin Scott, there is no active reservation found by your name.
assistant
No problem, thanks for checking.
user
Sorry for the inconvenience, have a great day. Thank you for reaching us.
assistant