Hi.
user
Hello. How can I help you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you please help me with that?
user
May I know your name please?
assistant
I am Larry Taylor.
user
Sorry to say, there is no reservation on your name in our database.
assistant
Ok, no issues. Thank you for your response.
user
Thank you for opting us.
assistant