Hello.
user
Hello, how can I help you today?
assistant
I need your help in cancelling the ticket because my planned trip got cancelled. Can you please help me?
user
Sure, may I know your good name?
assistant
My name is Susan White.
user
Please wait for a moment.
assistant
Ok, take your time.
user
Sorry to say that, no reservation was found with your good name.
assistant
It's ok, not a problem. Thank you for checking the ticket status.
user
Thank you for reaching us.
assistant
You are welcome.
user