Hello.
user
Hello, how can I assist you today?
assistant
I am Samantha Perez. As my friend planned for a tour unfortunately my friend met with an accident so our tour got postponed, help me in changing my recent reservation.
user
Sure, give me a minute, let me check reservation list and get back to you.
assistant
Sure.
user
Sorry, there is no reservation on your name in our reservation list.
assistant
No problem, thank you.
user
Thank you for choosing us.
assistant