Hi, I am Gary Lopez.
user
Hello Lopez, how can I help you today?
assistant
Owing an emergency want to change my reservation, can you please help me with it?
user
Sure, I will help you with that, please hold on for a moment to check your reservation status.
assistant
Ok.
user
Lopez, I did not find any reservation with your name in my database.
assistant
That's ok, thank you for the response.
user
Thank you for reaching us.
assistant