Hello.
user
Hello, how can I assist you?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, I can help you with that. May I know your good name please?
assistant
My name is Benjamin Lee.
user
Ok, please wait for a while.
assistant
Sure, I will wait for your information.
user
Benjamin Lee, there is no active reservation found under your name to do cancellation.
assistant
It's ok, thank you for the information.
user
Thank you for choosing us, have a nice day.
assistant