Hi.
user
Hello, how may I help you?
assistant
As my exam got cancelled, can you help me to cancel my recent reservation?
user
Sure, I  am here to help you. Can you please let me know your name for checking your ticket status?
assistant
Sure, my name is Stephanie Carter.
user
I am very sorry for the information, there is no reservation found with your name in our database.
assistant
That's ok, thank you for checking.
user
You are welcome. Thank you for reaching us.
assistant