Hello.
user
Hello. How can I aid you?
assistant
I would like to amend my reservation due to some issues, can you help me out?
user
Sure, may I know the name to check for the previous reservation status?
assistant
Thank you for considering my concern and please check the reservation status on Jacob Lopez.
user
Please be on hold, I will get back to you in a minute.
assistant
Sure, take your own time.
user
Thank you for waiting. Here, there is no active reservation have been found to amend it.
assistant
That's ok, not an issue. Thank you for your information.
user
Thank you for reaching us with a query.
assistant