Hello.
user
Hello. How can I assist you?
assistant
Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.
user
Sure, can I know your name please?
assistant
Myself Michelle Phillips.
user
I found your reservation.
assistant
Please proceed to cancellation.
user
I have cancelled your reservation.
assistant
Thank you.
user
Thank you for approaching us.
assistant