Hello.
user
Hello. How can I aid you today?
assistant
I need to cancel my recent reservation, can you please help me?
user
Sure, I am here to help you.
assistant
Ok.
user
May I know on whose name the ticket has been reserved formerly?
assistant
Myself Barbara Phillips.
user
Sorry Barbara Phillips, there are no flights reserved on your given name formerly.
assistant
That's ok, thank you for the information.
user
Welcome, thank you for choosing us. Have a great day.
assistant