Hello.
user
Hello, how can I help you?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
user
Sure, may I know your name please?
assistant
Sure, my name is Kimberly Wilson.
user
We have found your previous reservation and the cancellation process has been started.
assistant
Ok, thank you.
user
Now, your reservation has been cancelled.
assistant
Thank you.
user
Thanks for choosing us.
assistant