Hello.
user
Hello, how may I guide you today?
assistant
I need to cancel my reservation as I need to stay back in own city, due to hails on roads and heavy snow. Can you please help me with this?
user
Sure, we are here to help you with cancellation. Can you please help me with your name to proceed further?
assistant
Sure, I am Jennifer Campbell.
user
Ok, please wait.
assistant
Ok.
user
Thanks for your time, there was no reservation found on your name to cancel it.
assistant
Ok, Thank you.
user
Thank you for opting our service.
assistant