Hello, I am Mark Brown.
user
Hello. How can I aid you?
assistant
Yesterday I have booked a ticket but your agent by mistakenly booked a ticket wrong date so I want to change my reservation. Can you please help me that?
user
Sure, please wait a while.
assistant
Ok.
user
Thanks for waiting, there was no reservation found on you name.
assistant
Ok, no problem. Thanks for your help.
user
Thank you for reaching us.
assistant