Hello.
user
Hello. How can I aid you today?
assistant
Can you please change my existing reservation as my plan to attend a music festival got postponed?
user
Ok, I am here to help you with that.
assistant
Thank you.
user
May I know your name?
assistant
I am Donna Young.
user
Please wait for a minute.
assistant
Sure.
user
Sorry to inform you that, there is no reservation found on your name in our database.
assistant
Ok, not an isssue. Thank you.
user
Thank you for consulting us.
assistant