Hi.
user
Hello, how can I aid you today?
assistant
Owing to an emergency I had to request for this change reservation.
user
Sure, I am glad to help you. May I know your good name to proceed further?
assistant
My name is Kathleen Johnson.
user
Please be on hold.
assistant
Sure.
user
There is no reservation found on your name in our database.
assistant
Thank you.
user
Thank you for availing us.
assistant