Hello.
user
Hello, how may I support you?
assistant
Due to the sudden change in climate, my FIFA tournament has been cancelled. So can you please help me to cancel my recent reservation?
user
Sure, may I know your name to cancel your reservation?
assistant
My name is Michelle Brown.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, no reservation found with your name to cancel your reservation.
assistant
That's not a problem. Thank you.
user
Thanks for choosing us.
assistant