Hi.
user
Hello, how may I help you?
assistant
I need to cancel my reservation as I am suffering with the fever. Can you help me with that?
user
Sure, may I know your name please?
assistant
Sure, my name is Barbara Davis.
user
Ok, please wait.
assistant
Sure.
user
Sorry Davis, there is no active reservation found with your name in our records.
assistant
Not a problem, anyways thank you for the information.
user
Most welcome.
assistant