Hello.
user
Hello, how may I aid you?
assistant
Can you please help me to cancel my recent reservation?
user
Sure, may I know your name?
assistant
I am Barbara Jones.
user
Please give me a moment to check your ticket status in our database.
assistant
Sure.
user
Sorry Barbara Jones, no reservation is available by your name.
assistant
Ok, not an issue. Thank you for checking.
user
Thank you for reaching us.
assistant