Hello, Steven Lewis here.
user
Hello, how can I help you today?
assistant
Earlier I have made a reservation, due to my health issues I want to change my reservation. Can you help me with this?
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry to say, no reservation found with your name.
assistant
Not a problem, thanks for your kind service.
user
Thanks for reaching us, have a good day.
assistant