Hello,.
user
Hello, how may I assist you today?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, may I know your name for the changing process?
assistant
Sure, I am Brandon Davis.
user
Sorry as per your concern I can not amend your reservation as your reservation is not found as per our records.
assistant
Ok, no issues. Thank you for your help.
user
Welcome, thank you for reaching us.
assistant