Hello,.
user
Hello. How can I aid you today?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Myself, John Green.
user
Thank you. Please be online for a while. I will check your reservation status and get back to you.
assistant
Ok.
user
We are regret to inform you that there is no active reservation on your name in our data.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for reaching us.
assistant