Hi.
user
Hello. How can I assist you today?
assistant
I am Emily Allen. I want to change my reservation as I am sick, please do that for me.
user
Yes, I will help you with that. Can you wait a moment I will check for the reservation in our records?
assistant
Sure.
user
Sorry, there is no reservation been found on your name to change.
assistant
No problem, thank you for checking.
user
Thank you for choosing our agency.
assistant