Hi.
user
Hello, how can I assist you?
assistant
Owing to an emergency, my exam got postponed to future dates. So I had a request to you to change my existing reservation?
user
I will help you with it, Could you provide me your name to proceed further?
assistant
Sure, I had a reservation with name Sandra Edwards.
user
There is no reservation found with your name in our reservation list.
assistant
Ok, no worries at all.
user
Have a nice day.
assistant
Thanks for your kind service.
user