Hello.
user
Hello, how may I help you today?
assistant
Due to sudden demise of my Great grandfather, I just want to cancel my recent reservation. Can you please help me with cancellation?
user
Sorry to here that one, may I know your name for the cancellation process?
assistant
Sure, please check the reservation on the name of Emily Moore.
user
 Sorry, no reservation found on your name to cancel.
assistant
That's Ok, no problem. Thanks for your information.
user
Welcome, thank you for reaching us.
assistant