Hi.
user
Hello, how may I address you?
assistant
Due to some issues, I am willing to change my existing reservation. Can you please help me with this?
user
Sure, will you please let me know your name?
assistant
I am Larry Carter.
user
Ok, please allow me a minute to check the status of your formerly made reservation.
assistant
Sure.
user
Thanks for waiting, there is no reservation found active under your name.
assistant
That's ok, thank you.
user
Thank you for choosing us.
assistant