Hi.
user
Hello, how can I assist you for the day?
assistant
Can you please cancel my recent reservation? As my planned trip has been cancelled.
user
May, I know your good name?
assistant
Sure, my name is Mary Adams.
user
Please wait for a moment.
assistant
Sure, I'll be online.
user
Sorry, we found no reservation on your given name.
assistant
Oh! That's ok, thank you for giving the information anyways.
user
Thank you for reaching us.
assistant