Hi.
user
Hello, how may I aid you today?
assistant
I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
Karen Martinez here.
user
Please wait a minute.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
That's Fine, Thank you for the information.
user
Thank you for choosing us.
assistant