Hello,.
user
Hello, how can I assist you today?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
user
Sure, I will help you with that.
assistant
Thank you.
user
Let me know your name to check your reservation? Ok, please wait a moment.
assistant
Myself, Sandra Green. Ok.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for choosing us.
assistant