Hello.
user
Hello, how may I assist you?
assistant
I would like to change my reservation due to some health issues, can you please help me out with that?
user
Sure, I am willing to help you for this. May I know your name please?
assistant
Thank you. Myself Joseph Hernandez.
user
Please wait for a while. Sorry for inconvenience, no reservation is found under your name.
assistant
That's ok, no problem. Anyway thank you for checking out.
user
Thank you very much for contacting our agency.
assistant