Hello.
user
Hello.
assistant
I am Paul Young.
user
How can I assist you at this moment?
assistant
Can you aid me in cancelling my ticket?
user
Sure, I will help you with this. Please be on hold for a moment while I check your reservation status.
assistant
Sure, take your time.
user
Paul Young, there is no active reservation found under your name in our database.
assistant
No issues. Thank you for checking.
user
Thank you for contacting us.
assistant
You are welcome.
user