Hello, I'm Raymond Brown.
user
Hello. How may I assist you today?
assistant
Due to the bad weather conditions in the place where I want to go, I would like to change my existing reservation. Could you please help me out?
user
Sure, I will help with that.
assistant
Thank you.
user
Please wait for a minute.
assistant
Ok.
user
Sorry, I cannot find any reservation with your name.
assistant
That's ok, may be my friend had already changed the reservation. Thank you for the information given.
user
It's my pleasure.
assistant