Hello.
user
Hello, how may I aid you today?
assistant
I am Justin Thompson. My family tour trip got postponed, so I want to cancel my reservation. Could you please help me in the cancellation?
user
Sure, we are here to help you. Please give me a minute.
assistant
Sure.
user
Thanks for being patient, we found your reservation. Shall I proceed to cancel?
assistant
You can proceed to cancellation.
user
Your reservation is cancelled.
assistant
Thank you for your help.
user
Thank you for availing us, hope to see you again.
assistant