Hello.
user
Hello.
assistant
I want to change my previous reservation because, I have another important plans on that dates, can you help me?
user
Sure, I will help you?
assistant
Thanks.
user
May I know your name?
assistant
Sure, my name is Kenneth Scott.
user
There is no reservation found with your name.
assistant
It's ok no problem. Thank you for your information.
user
Thank you to visit us.
assistant