Hello, Angela Turner here.
user
Hello. How can I assist you Angela Turner?
assistant
My holiday trip has been postponed by my friend. Could you help me to change my reservation?
user
Sure, I am glad to help you.
assistant
Thanks.
user
Wait a moment please. Let me check the database and get back to you.
assistant
Sure.
user
I have searched the database and I couldn't find any active reservation under your name.
assistant
No problem, thank you for your help.
user
Thank you for contacting us.
assistant