Hello.
user
Hello, how can I assist you at this moment?
assistant
I would like to cancel my reservation as I am leaving for pilgrimage, can you please help me out?
user
Sure, I am  happy to help you with that. Can I have your good name please to check your reservation status?
assistant
Charles Miller here.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry Charles Miller, no reservation has found under your name to cancel.
assistant
Ok no problem, thank you for your services.
user
Thank you for choosing us, have a good day.
assistant