Hello.
user
Hello. How can I help you?
assistant
Katherine Wilson here. I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?
user
Yes, I can help you.
assistant
Thank you.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Oh! I think the ticket was not booked properly.
user
Thank you for consulting us.
assistant
Thank you for the information.
user