Hello.
user
Hello, how may I help you?
assistant
I want to change my existing reservation. Could you help me with that?
user
Sure, may I know your name please?
assistant
Kimberly Miller.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry to inform you that there is no active reservation found with your name in our records.
assistant
That's ok, no problem. Thank you.
user
Most welcome.
assistant