Hello. Kevin Williams here.
user
Hello. How may I help you?
assistant
Owing to an emergency I have request you to cancel my reservation. can you please help me out?
user
Sure, please wait for a moment to check your details.
assistant
Sure, take your time.
user
No reservation found on your name.
assistant
Oh! I think my cousin had cancelled my reservation.
user
Sorry for inconvenience.
assistant
Anyway, thank you for the information.
user
Thank you for choosing us.
assistant
Welcome.
user