Hello.
user
Hello.
assistant
I am Virginia Roberts.
user
Welcome to flight booking agency Roberts.
assistant
I want to change my existing reservation, can you please help me with this?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait a moment to check your previous reservation.
assistant
Sure, take your time.
user
We regret to inform you that, there is no reservation on your name in our records.
assistant
Ok, no problem. Thank you for your time.
user
Thank you for reaching us, hope you have a great day.
assistant