Hello. I am Edward Nelson.
user
Hello, How can I serve you?
assistant
Owing to an emergency, I want to cancel my reservation.
user
Ok.
assistant
Can you please help me?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait a minute.
assistant
Ok.
user
Thanks for waiting. There is no active reservation on your name.
assistant
It's ok, thank you for your kind information.
user
Thank you for choosing us.
assistant