Hello.
user
Hello, how may I assist you?
assistant
I am Betty Taylor here. Can you please help me in changing my existing reservation, as I have to change it because my exams got postponed?
user
Sure, please wait a moment.
assistant
Ok, sure.
user
Sorry, there is no active reservation on your name.
assistant
Ok, not a problem. Anyways, thank you.
user
Thank you.
assistant