Hi.
user
Hello. How may I guide you today?
assistant
I need to cancel my ticket due to my health issue, can you help me?
user
Sure, I am glad to help you with that.
assistant
Thank you.
user
Can I know your name to check your previous reservation?
assistant
I am Virginia Parker.
user
Please be on hold.
assistant
Sure.
user
Sorry, I didn't find any reservation on your name in our database to cancel your reservation.
assistant
That's ok. Thank you for checking.
user
Thank you for approaching us, hope you have a great day.
assistant