Hello.
user
Hello, what can I do for you today?
assistant
I am planning to change an existing reservation, due to health issue. Can you please help me out?
user
Sure, we are here to help you.
assistant
Thank you.
user
On whose name, you want to change the reservation?
assistant
My name is Katherine Young.
user
Ok, please standby.
assistant
Sure.
user
Sorry to say that, no reservation was found on your good name.
assistant
That's fine, thank you for your service.
user
Thank you for choosing us.
assistant