Hello.
user
Hello, how may I assist you?
assistant
I am Carolyn Martin. I just came to know that there is snow-storms threat in the place which I planned to visit, so can you please cancel my reservation?
user
Ok, I will help you with that.
assistant
Ok.
user
Sorry, there is no previous reservation found on your name.
assistant
It's ok. Thank you for your information.
user
Thank you for contacting us.
assistant