Hello.
user
Hello. How can I assist you today?
assistant
I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?
user
Sure, I will help you with that. Will you please mention the name for checking the reservation?
assistant
Thank you, my name is Sarah Smith.
user
Please give me a moment.
assistant
Ok.
user
Thanks for waiting, there is no reservation found under your name.
assistant
Oh! It's ok no problem. Thank you for your service.
user
Welcome, have a great day.
assistant