Hello. My name is Joshua Thomas.
user
Hello Thomas, How can I help you?
assistant
I need to cancel my reservation, as my friends have already booked my ticket in another flight along with them, I was not aware of this thing, so can you please cancelling the ticket for me?
user
Sure, please wait for a while. Sorry to tell that there is no reservation on your name.
assistant
That's ok.
user
Thank you for approaching us.
assistant
Thank you for your service.
user