Hi, I am Rebecca Taylor.
user
Hello Rebecca, what can I do for you today?
assistant
I planned a holiday vacation. But, due to some emergency I want to change an existing reservation.
user
Ok. Hold on a moment.
assistant
Sure.
user
Rebecca, no ticket found as per your name to update.
assistant
Ok. Not an issue.
user
Thank you for contacting us.
assistant
Thank you for your quick response.
user