Hello.
user
Hello, how can I assist you?
assistant
Due to heavy rains, please help me in cancelling my recent reservation.
user
Sure, may I know your name please to check the reservation status?
assistant
Sure, my name is Scott Robinson.
user
Scott, there is no reservation found with your details.
assistant
Ok, no issue. Thank you for your information.
user
Thank you for utilising our agency services.
assistant