Hello.
user
Hello, how may I assist you today?
assistant
Can you please help me to cancel my reservation?
user
Sure, may I know your name?
assistant
My name is Donna Campbell.
user
Please wait.
assistant
Sure.
user
Sorry, there are no active reservations on your name to cancel.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for reaching.
assistant