Hi.
user
Hello. How may I help you today?
assistant
Can you please cancel my recent reservation? As my planned trip has been cancelled.
user
Sure, may I know your name?
assistant
Sure, my name is Kimberly Roberts.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there are no active reservations on your name to cancel.
assistant
Oh! That's ok, thank you for giving the information anyways.
user
Thank you for reaching our service.
assistant