Hello.
user
Hello. How can I guide you today?
assistant
I am Kevin Martinez. I am looking to change my reservation due to bad weather in my destination location. Can you help me for that?
user
Sure, I am glad to help you to change your reservation.
assistant
Thank you.
user
Sorry, I didn't find any reservation on your name in our database.
assistant
That's ok, thank you for checking.
user
You are welcome, thank you for reaching us.
assistant
Welcome.
user