Hello.
user
Hello, how can I guide you?
assistant
My name is Susan Hernandez. I just need your help in changing my existing reservation details.
user
Sure, please wait for a moment.
assistant
Ok, take your time.
user
Sorry, there is no reservation found on your name in our database to change.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you for approaching us.
assistant