Hello.
user
Hello, how may I help you?
assistant
Myself Stephanie Carter.
user
Nice to meet you, Carter.
assistant
Due to heavy snowfall in my area, I want to change my existing reservation.
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry Carter, there is no reservation is found on your name to change your reservation.
assistant
Ok, thank you for your information.
user
Thank you for contacting us.
assistant