Hi.
user
Hello, how can I help you today?
assistant
Please change my existing reservation.
user
Sure, I will help you.
assistant
Thank you.
user
May I know your good name to proceed further?
assistant
Ashley Harris is my name.
user
Thank you for details, there is no active reservation found on your name.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for approaching us.
assistant