Hi.
user
Hello, how can I assist you for the day?
assistant
 Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with the cancellation?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your good name?
assistant
I am  Helen Turner.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, we found no reservation on your given name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for reaching us.
assistant