Hello.
user
Hello. How may I help you today?
assistant
Wanted to cancel my ticket due to some urgency in my office, can you please help me?
user
Sure, I am glad to help you with that.
assistant
Thank you for accepting my request.
user
May I know your good name?
assistant
My name is Sharon Wilson.
user
Please wait for a minute.
assistant
Ok, take your time. I can wait for your response.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
Oh! I think my ticket is already cancelled by my brother. Anyways thank you for checking.
user
Thank you for approaching us.
assistant
You are most welcome.
user