Hello.
user
Hello, how may I aid you?
assistant
Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?
user
Sure, may I know your name please?
assistant
My name is William Carter.
user
Wait a while, kindly.
assistant
Ok.
user
Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
Anyway, thanks for the information.
user
Thank you for reaching us.
assistant