Hello.
user
Hello, what can I do for you today?
assistant
I want to change my existing reservation, as my exams got postponed. Can you please help me out with it?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Benjamin Anderson.
user
Thanks for your name, please wait.
assistant
Ok, sure.
user
Thank you for waiting, no reservation was found on your name to change.
assistant
Ok, not a problem. Anyways, thank you for the information.
user
Thank you for choosing us.
assistant