Hi.
user
Hello. How may I assist you today?
assistant
I need to cancel my reservation as my project got ramp down. Can you help me?
user
Sure, may I know your name?
assistant
I am Donna Scott.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there is no active reservation on your name.
assistant
Ok fine, thanks for your response.
user
Thank you.
assistant