Hello.
user
Hello. How can I assist you?
assistant
Due to heavy snowfall at my location, I am unable to reach the airport on time. Please cancel my recent reservation.
user
Sure, please provide me your name to check the reservation status.
assistant
My name is Linda Allen.
user
Linda, you will be charged 10% of the ticket as penalty. Can I proceed further?
assistant
Sure, I am ready to pay the penalty amount.
user
Sorry, there is no reservation found with your details. You are exempted from paying penalty.
assistant
I guess my manager has cancelled my reservation without any intimation. Anyways thank you for your information.
user
Ok, thank you for choosing us.
assistant