Hello.
user
Hello. How may I support you today?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me with this?
user
Sure, I'll help you in changing an existing reservation. Could you please let me know your name to check the reservation status?
assistant
Sure, I am Steven Young.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for waiting, I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
Ok, Thank you for your service.
user
Thank you for approaching us.
assistant