Hello.
user
Hello, how can I help you?
assistant
Actually my Snooker's competition is postponed, so that I want to change my existing reservation. Can you help me?
user
Sure, I am here to help you for this. May I know your name please?
assistant
Thank you for considering my request. I am Charles Miller.
user
Just a moment, let me check your reservation status in our database.
assistant
Sure, take your own time.
user
Sorry for inconvenience, no reservation is found under your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you very much for contacting our agency.
assistant