Hello.
user
Hello, how can I serve you?
assistant
I am Patrick Thomas, as my tour with my friends has been postponed because of my job.
user
Ok.
assistant
Help me in changing my reservation.
user
Sure, I will help you. Please wait for a while, I will check the reservation with your name.
assistant
Sure.
user
Thank you for your patience. We found that, there is no reservation available with your name.
assistant
No issues, thank you for your help.
user
Thank you for approaching us.
assistant