Hi.
user
Hello, how may I help you?
assistant
Can you please help me to cancel my reservation due to heavy rainfall at my destination location?
user
Sure, can I know your name?
assistant
Lisa Harris here.
user
Please hold on a moment.
assistant
Sure, take your time.
user
Sorry, there is no reservation found on given name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant