Hello,.
user
Hello, how can I aid you?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
user
I am glad to help you. May I know your name to check with the status?
assistant
Myself, Laura Gonzalez.
user
Please wait a moment.
assistant
Ok.
user
Thank you for waiting. Sorry, there is no active reservation found under your name to cancel.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant