Hello, I am Keren Harris.
user
Hello, how can I aid you?
assistant
Owing to an emergency I had requested to change my existing reservation, could you help me?
user
Sure, please wait a moment I will check and let you know.
assistant
Ok.
user
Sorry, no reservation found on your name.
assistant
Ok, not an issue.
user
Thank you for reaching us.
assistant
Thank you for your help.
user