Hello.
user
Hello, how may I help you?
assistant
I'm Jacob Johnson. My holiday trip has been cancelled. So, I would like to cancel my reservation.
user
Sure, I am here to help you. Please wait for a moment to check your details.
assistant
Sure, take your time.
user
No, reservation found on your name.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for choosing us, have a nice day.
assistant
You are welcome.
user