Hi.
user
Hello, how may I assist you today?
assistant
Can you please help me in changing my existing reservation?
user
Sure, may I know your name for the changing process?
assistant
I am Kenneth Thomas.
user
Thank you, please wait for a moment.
assistant
Ok.
user
Sorry, we couldn't find a reservation on your name to change.
assistant
No issues, thank you.
user
Welcome, thank you for reaching us.
assistant