Hi.
user
Hello, what can I do for you today?
assistant
I want to cancel my flight reservation as I am sick. Can you please help me?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Dorothy Green.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry to say that, no reservation was found on your name to cancel.
assistant
Not an issue. Anyway, thank you for checking.
user
Thank you for choosing us.
assistant