Hi.
user
Hello, how may I assist you today?
assistant
Can you please help me to cancel my recent reservation as my trip got postponed due to bad weather conditions?
user
Sure, can I have your name to proceed further?
assistant
I am Kevin Walker.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for your time, sorry no reservation found on your name.
assistant
That's ok, not an issue. Thank you for checking.
user
Thank you for reaching us.
assistant