Hello.
user
Hello, how may I help you?
assistant
Is this a Flight Booking Agency?
user
Yes, I'm here to help you.
assistant
Yesterday night I have reserved a ticket to New York but I didn't get any confirmation details from your agency. Can you please check my reservation details and help me in changing my reserved dates?
user
Sure, but let me know your name please to change your reservation?
assistant
Sure, myself Donald Hernandez.
user
Ok, please wait for a mean while. Sorry Donald, there is no reservation found on your name to change your reservation. Thank you for contacting us.
assistant
It's ok. Thank you for the information.
user