Hello.
user
Hello, how may I be at your service today?
assistant
I need to change my recent reservation due to my exams got postponed, can you help me with that?
user
May I know your name please?
assistant
I am Larry Gonzalez.
user
I am sorry no reservation found on your name.
assistant
Ok, not an issue.
user
Thank you for choosing us.
assistant
Thank you for the information.
user