Hello, I am Karen Jackson.
user
Hello, how can I aid you for the day?
assistant
I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?
user
Sure, I will aid you in that.
assistant
Thank you.
user
Please wait a minute.
assistant
Take your time.
user
Sorry, there is no reservation found on your name.
assistant
No issues. Thank you for checking.
user
Thank you for reaching us.
assistant