Hello.
user
Hello, how can I assist you for the day?
assistant
I would like to cancel my recent reservation, will you help me with that?
user
May, I know your good name?
assistant
Thank you for accepting my request, Kathleen Clark.
user
Sorry, we found no reservation on your given name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant