Hello.
user
Hello, how may I support you?
assistant
I want to change my reservation due to postponed of my exam, so please help me in changing.
user
Sure, I am here to help you.
assistant
Thank you.
user
Please provide your good name to proceed further.
assistant
Sure, I am Jonathan Lewis.
user
Sorry, we did not find any active reservation on your name in our records.
assistant
No worries, thank you.
user
Thank you for availing us.
assistant