Hello.
user
Hello, how can I help you out?
assistant
I need to cancel my reservation due to my planned  event got cancelled. So please help me with that.
user
Sure, I am happy to help you. May I know your good name?
assistant
Thank you. Myself Benjamin Campbell.
user
Sorry, we did not find any active reservation on your name in our records.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Thank you for contacting us.
assistant
Most welcome.
user