Hello.
user
Hello. How can I assist you today?
assistant
I want to cancel my reservation which is done recently due to some problems, can you please help me?
user
Sure, I'm glad to help you in cancelling your reservation.
assistant
Thank you for accepting my request.
user
Please allow me a moment to check for the previous reservation status. May I know your name?
assistant
Sure, I will wait. Sure, my name is Thomas Scott.
user
Thank you for waiting, there is no active reservation have been found under your name in our records to cancel it.
assistant
Ok, that's fine.
user
Thank you for reaching us.
assistant