Hello.
user
Hello, how may I help you?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
'Sure, can I know your name?
assistant
My name is Betty Gonzalez.
user
Please hold on a moment?
assistant
Sure.
user
Thank you for your time, we found a reservation on your name and cancelled successfully.
assistant
Thank you for your service.
user
Thank you for reaching us.
assistant