Hi. I am Virginia Miller.
user
Hello, how can I help you today?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me with it please?
user
OK, please wait a moment.
assistant
Ok.
user
Sorry to say, no reservation found with your name.
assistant
That's ok. Thank you for the response.
user
Thanks for reaching us.
assistant