Hello.
user
Hello, how can I oblige you at present?
assistant
I am Christine Johnson. I want to cancel my reservation due to sudden demise of my grandfather. Could you help me?
user
Sure, we are glad to help you with cancellation. Please wait for a couple of minutes.
assistant
Sure.
user
Thanks for waiting, there was no active reservation found on your name to cancel it.
assistant
Ok, thanks for informing me.
user
Thank you for connecting with us.
assistant