Hello.
user
Hello, how may I help you today?
assistant
I would like to change my existing reservation, due to postpone of my seminar.
user
Sure, may I know your name?
assistant
Kenneth Thomas.
user
Hold on a minute.
assistant
Sure.
user
There was no reservation found on your name.
assistant
Ok, no worries at all. Thank you.
user
Thank you for reaching us.
assistant