Hello.
user
Hello.
assistant
My name is Patrick Wilson.
user
Wilson, how may I help you?
assistant
I would like to cancel my reservation, could you help me out?
user
Sure, please give me a moment to check your ticket status.
assistant
Sure, take your time.
user
Sorry, no reservation is available by your name.
assistant
That's ok. Thank you for your help.
user
Thank you for choosing us.
assistant