Hello.
user
Hello, how may I support you at present?
assistant
Due to sudden changes, my exams has been postponed. Can you please help me to change my reservation?
user
Sure, we are glad to help you to change it.
assistant
Thank you.
user
Can you please mention your name to check with your reservation?
assistant
Matthew Edwards here.
user
Ok, please wait for a couple of minutes.
assistant
Sure.
user
Thanks for waiting, there was no reservation found on your name to change it.
assistant
Ok, not an issue. Thank you.
user
Thank you for consulting our service.
assistant