Hi.
user
Hello, how can I assist you?
assistant
I need to cancel my ticket due to my health issue, can you help me?
user
Sure, may I know your name to check your reservation from our database?
assistant
I am Susan Campbell.
user
We regret to inform you that there is no reservation found on your name to cancel.
assistant
That's ok. Thank you for your help.
user
Thank you for contacting us.
assistant