Hello,.
user
Hello. How can I serve you?
assistant
I want to cancel my recent reservation because my schedule program has been cancelled. Can you help me out in cancellation?
user
Sure, we are here to help you. May I Know your name?
assistant
I am Gregory Moore.
user
Please wait  a while.
assistant
Ok.
user
Thanks for your time. We didn't found any reservation by this name.
assistant
Ok, no issues. Thank you for helping me.
user
Thank you for consulting us.
assistant