Hello.
user
Hello. How may I assist you?
assistant
I would like to change my reservation which is under my name, as my holiday trip has been postponed. Can you please help me with that?
user
Sure, may I know your name?
assistant
My name is Matthew Baker.
user
Sorry, there is no reservation on your name.
assistant
Ok, no issues. Thank you for checking.
user
Thank you.
assistant
You are welcome.
user