Hello,.
user
Hello, how may I help you?
assistant
I would like to cancel my reservation, due to my sudden change in climate for the couple of days. Can you help me with cancellation?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name to cancel your reservation?
assistant
Emma Smith, is my name.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name.
assistant
Oh! I think it doe not reserved properly. Anyway, thanks for your support.
user
Thank you for opting us.
assistant