Hello,.
user
Hello, how may I help you?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, may I know your name please?
assistant
Sure, my name is Brenda Hill.
user
Please wait.
assistant
Ok.
user
Sorry Brenda, there is no active reservation found with your name in our records.
assistant
Ok, no issues. Thank you.
user
My pleasure.
assistant