Hello.
user
Hello, how may I guide you today?
assistant
Owing to an emergency, I want to cancel my reservation. Can you help me out?
user
Ok, may I know your name please for cancelling your reservation?
assistant
Sure, my name is Anthony Scott.
user
Scott, please wait for a moment.
assistant
Ok.
user
Sorry Scott, there is no reservation found as per your name to cancel your reservation.
assistant
That's ok, thank you.
user
You are welcome.
assistant