Hi.
user
Hello.
assistant
I am Ronald Perez.
user
How can I help you at this moment?
assistant
Owing to an emergency, I need to change my existing reservation. Can you please help me with that?
user
Sure, I am here to help you with this. Please give me a moment to check your reservation status.
assistant
Ok.
user
Ronald Perez, there is no active reservation found under your name in our database.
assistant
Ok, no issues. Thank you for your quick response.
user
Thank you for opting us.
assistant