Hello.
user
Hello, how may I assist you?
assistant
My name is Robert Hernandez.
user
Nice to meet you Robert.
assistant
Due to health problem, I want to cancel my reservation. Can you please help me for that?
user
Sure, hold on for a moment.
assistant
Ok.
user
Sorry to say this, we could not find a flight under your name.
assistant
Ok, thank you for the information.
user
Thank you. Have a nice day.
assistant