Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
user
Sure, please can I know your name?
assistant
Sure, my name is Mark Jones.
user
Ok, please wait a minute. I will get back to you.
assistant
Sure, take your own time.
user
Sorry Mark, there is no active reservation found under your name in our database.
assistant
It's ok, thank you for your help.
user
Most welcome.
assistant