Hello.
user
Hello.
assistant
I am Emma Lee.
user
How may I help you?
assistant
I need to change my reservation due to my planned event got postponed. So please help me with that.
user
Sure, please wait a minute.
assistant
Thank you. I will wait for your response.
user
Sorry Emma, there is no reservation found under your name.
assistant
Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.
user
Most welcome.
assistant