Hello.
user
Hello, how may I assist you at this moment?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, may I know your name to check the reservation status?
assistant
Ryan Perez here.
user
Ok, please be on hold.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
No problem, Thanks for the information.
user
Thank you for reaching us.
assistant