Hello.
user
Hello, how may I aid you today?
assistant
I want to change my existing reservation due to prepone of my exams. Can you please help me in that?
user
Sure, can I have your name?
assistant
Myself Michael Hernandez.
user
Please wait for a moment to check.
assistant
Ok.
user
Sorry to say, no reservation found on your name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant