Hello, I am John Johnson.
user
Hello John, how may I help you?
assistant
Due to some uncertainty going on in my business, I want to cancel my trip. Can you please help me?
user
Sure, I will help you.
assistant
Thank you.
user
Sorry John, there is no reservation found with your name in our records.
assistant
No issues. Thank you for checking my details.
user
Most welcome.
assistant