Hello.
user
Hello, may I know your name please?
assistant
My name is Jason Adams.
user
How can I help you?
assistant
Owing to an emergency I want to change my reservation, can you help me?
user
Please wait for a minute.
assistant
Ok.
user
Sorry, there is no reservation found by your name.
assistant
No problem.
user
Thank you and have a nice day.
assistant
Thank you for checking.
user