Hello.
user
Hello. How can I help you?
assistant
I am Justin Scott. I am planning to cancel my recent reservation, due to health issue.
user
Sorry to say, there is no reservation on your name in our database.
assistant
Can you please cancel my ticket?
user
There is no reservation on your name.
assistant
That's fine. Thank you for your service.
user
Thank you for opting us.
assistant