Hello.
user
Hello.
assistant
Myself Rebecca Smith, I need to cancel my existing reservation, can you help me?
user
Sure, I can help you with that. Please wait for a while.
assistant
Take your time.
user
Smith, I have searched for your reservation in our database but I didn't find your reservation details to do cancellation.
assistant
That's not an issue, thank you for helping me.
user
Thank you for choosing us, have a nice day.
assistant