Hello.
user
Hello. How may I assist you?
assistant
I want to cancel my reservation due to heavy rains at my destination place, so please help me.
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please to check your reservation status?
assistant
Sure, I am Christine Edwards.
user
Christine Edwards, no reservation has been found on your name in our records.
assistant
No worries, thank you.
user
Thank you for approaching us.
assistant