Hi.
user
Hello, how may I help you today?
assistant
I need your help in cancelling my flight reservation, can you please do that for me?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please to proceed further?
assistant
Sure, my name is Sarah Phillips.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to inform you that there is no active reservation found on your given name.
assistant
Not an issue. Thank you for checking.
user
Thanks for reaching us.
assistant