Hello.
user
Hello. How can I help you today?
assistant
I need to cancel my recent reservation, can you please help me to do that?
user
Sure, can you share me your good name to proceed further?
assistant
Thank you.  I am Sarah Scott.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
It's ok, not a problem with that. Thank you for checking my ticket status.
user
Thank you for reaching us.
assistant