Hello.
user
Hello. How can I aid you today?
assistant
I want to change my recent reservation, can you help me with that?
user
Sure, we are here to help you with that. May I know your name to proceed for further?
assistant
The ticket is under the name Steven Green.
user
Please wait for a while, let me check your reservation status.
assistant
Sure, take your time.
user
Thank you for waiting. There is no active reservation found with your name in our reservation list to change it.
assistant
That's ok no problem. Thank you for checking.
user
Thank you for reaching us, have a great day.
assistant