Hello.
user
Hello, how may I address you?
assistant
Can you please help me to cancel my previous reservation because I have cancelled my trip due some financial problems?
user
Sure, will you please let me know your name?
assistant
Thank you. My name is Samuel Martin.
user
Ok, please wait.
assistant
Ok, take your time.
user
Thank you for waiting, I regret to inform you that there is no reservation found active under your name in our database.
assistant
It's ok, not a problem with that. Thank you for your time.
user
Thank you for choosing us.
assistant
Most welcome.
user