Hello.
user
Hello, how may I help you?
assistant
The event which I am going to attend has been cancelled, please help me in cancelling my recent reservation.
user
Sure, may I know your name please?
assistant
Sarah Allen here.
user
Wait a while, kindly.
assistant
Sure.
user
Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
No problem, Thanks for the information.
user
Thank you for reaching us.
assistant