Hello.
user
Hello. How may I nourishment to you at this time?
assistant
I need to cancel my reservation due to heavy snow fall in my destination, can you help me out?
user
Sure, I will help you.
assistant
Thank you.
user
Can you spare a moment, so that I can check with the details?
assistant
Sure, I will stand by.
user
May I know your name before checking?
assistant
Please check the previous reservation on Carol Nelson.
user
Sorry, there is no reservation found under your name.
assistant
That's ok, not an issues. I will check my email about the reservation details. Thank you for your time.
user
Thank you for approaching us.
assistant