Hello, I am Kevin Turner.
user
Hello, how can I serve you?
assistant
Due to some health issue at last night, I am unable to travel. Can you please cancel my reservation?
user
OK, give me a minute.
assistant
Sure.
user
Sorry Turner, I didn't found any reservation on your name.
assistant
Ok, Thank you for providing information.
user
Thank you for reaching us, have a safe day.
assistant