Hi.
user
Hello, how may I help you?
assistant
I am Nicole Harris. I am trying to change my existing reservation but I couldn't change it. Can you please help me with this?
user
Sure, I will help you.
assistant
Thank you.
user
Please hold on a moment.
assistant
OK.
user
Sorry, there is no reservation found on given name.
assistant
Ok, no problem. Thanks for the information.
user
Thank you for reaching us.
assistant