Hello.
user
Hello. How may I help you today?
assistant
My name is Charles Robinson and I want to change my reservation.
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait a minute.
assistant
Sure.
user
Sorry, there is no active reservation on your name to change.
assistant
Ok, thank you for the information.
user
Thank you for reaching us.
assistant