Hello.
user
Hello, how may I serve you today?
assistant
Due to an emergency, I want to change my reservation. Can you help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
Elizabeth Edwards here.
user
Please wait a minute.
assistant
Ok.
user
Sorry, there is no active reservation on your name to change.
assistant
No issue, Thanks for the information.
user
Thank you for opting us.
assistant