Hello.
user
Hello, how may I aid you?
assistant
Can you please assist me with cancelling my recent reservation? I need to attend a office meeting on the same day of my trip.
user
Sure, may I know your name please?
assistant
Thank you for your positive response, my name is Kathleen Scott.
user
Please be on hold.
assistant
Ok, I will be waiting for your response.
user
Thank you for your time, we found a reservation in your name and it has been cancelled as per your request.
assistant
That's great to know, thank you for helping me out with cancelling my reservation.
user
Thank you for reaching us.
assistant
You are welcome.
user