Hello.
user
Hello, how may I serve you?
assistant
Yesterday I booked a ticket to Phoenix through your agency, your agent by mistakenly booked a ticket on wrong dates, so I want to change my reservation. Can you help me with that?
user
Sure, I will help you. May I know your good name please?
assistant
I am Ruth Green.
user
Please wait a moment, I will check and get back to you.
assistant
Sure.
user
Thanks for waiting, unfortunately there is no reservation on your name.
assistant
No issue.
user
Thanks for choosing us.
assistant
Thank you for rechecking.
user
Have a good day.
assistant