Hello.
user
Hello. How may I help you?
assistant
Due to sudden health issue, I want to cancel my reservation. Can you please help me out with that?
user
Sure, I am here to help you. Please wait, let me check your reservation status. May I know your name?
assistant
Thank you for accepting my request, I had reserved it on the name of Jacob Taylor.
user
Sorry, I did not find any reservation under your name in our database.
assistant
Oh! I think it was cancelled by my cousin. Thank you for checking.
user
You are welcome and thank you for choosing us.
assistant
Welcome.
user