Hi.
user
Hello, how may I help you?
assistant
Owing to an emergency, I want to change my reservation. Can you please help me in that?
user
Sure, can I know your name?
assistant
I am Helen Lewis.
user
Ok, please wait a moment.
assistant
Ok.
user
Sorry, there is no reservation found on given name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant