Hello.
user
Hello, how can I help you today?
assistant
Owing to an emergency, I want to change my reservation. Can you please help me with that?
user
Sure, I am here to help you with that. Can you please share your name?
assistant
My name is Dennis Hall.
user
Please wait a moment.
assistant
Ok.
user
Sorry, there is no active reservation found on your name in our database.
assistant
Not an issue, thank you for the information.
user
Thank you for reaching us, have a nice day.
assistant