Hello.
user
Hello, how may I assist you today?
assistant
My name is Nancy Evans. I want to change my existing reservation due to postpone of my conference.
user
Ok. Please wait I will check the reservation on your name and get back to you.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
No problem, thank you for your quick response.
user
Thank you for contacting us.
assistant