Hi.
user
Hello, how may I assist you?
assistant
Can you please cancel my reservation?
user
Sure, may I know good name please?
assistant
Carol Young.
user
Please wait for a moment.
assistant
Sure, take your time.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
That's ok, thank you for checking.
user
Thank you for approaching us.
assistant