Hi. I am Jessica White.
user
Hello, how may I help you?
assistant
Can you cancel my flight ticket reservation? As my cricket match is been postponed due to bad weather in New York.
user
Sure, please wait for a moment to check your details.
assistant
Ok.
user
Sorry to say, no reservation found on your name.
assistant
That's ok, thank you.
user
Thank you for reaching us, have a nice day.
assistant