Hello.
user
Hello, how can I assist you?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, may I know your name?
assistant
My name is Thomas Miller.
user
Ok, please wait for a moment.
assistant
Sure, I will wait for your response.
user
Thanks for waiting, we found a reservation on your name and cancelled it successfully.
assistant
Thank you for your help.
user
Thank you for choosing us.
assistant