Hello.
user
Hello, how may I aid you?
assistant
I am Williams Scott. I am planning to cancel my recent reservation, due to health issue. Can you please cancel my reservation?
user
Sure, I am gleeful to help you out. Please allow me a moment.
assistant
Sure.
user
Sorry Scott, there is no active reservation on your name.
assistant
That's fine. Thank you for your service.
user
Thank you for reaching us.
assistant