Hi.
user
Hello, how can I help you today?
assistant
I just want to cancel my recent reservation as my holiday trip got cancelled due to bad weather. Can you help me with that?
user
Sure, kindly mention your name.
assistant
My name is George Lopez.
user
Ok, please wait a moment.
assistant
Ok.
user
Sorry to say, no reservation found with your name.
assistant
No issues, thank you for your information.
user
Thanks for reaching us.
assistant