Hello. I am Catherine Turner.
user
Hello, how can I help you?
assistant
I would like to cancel my recent reservation, due to heavy rainfall at my place. Can you please help me?
user
Sure, please wait for a while.
assistant
Sure.
user
Sorry to say that, there was no reservation found with your given name.
assistant
Ok, no issues. Thank you for your valuable information.
user
Thank you for opting us.
assistant