Hello.
user
Hello, how can I aid you for today?
assistant
Can you aid me to cancel my ticket due to an emergency?
user
I am happy to help you in cancellation of the reservation. Can you please provide your name for searching the reservation status?
assistant
Myself Donald Baker here.
user
Please be on hold while I will check the reservation status.
assistant
Thank you for positive response. Sure.
user
Sorry Donald Baker, I have not found any active reservation with your name in our database.
assistant
No problem. Thank you for the help.
user
You are welcome, thank you for reaching us. Hope you have a nice day ahead.
assistant