Hi.
user
Hello, how can I help you today?
assistant
Can you please help me in changing my reservation?
user
Sure, can you please mention your name to check your reservation details in our database?
assistant
My name is Benjamin Martinez.
user
Thank you. Please wait for a while, let me check your reservation status.
assistant
Ok.
user
Sorry, I did not find any reservation by your name in our database.
assistant
That's ok, thank you for the response.
user
Thanks for reaching us.
assistant