Hello.
user
Hello. How can I help you?
assistant
I want to cancel my reservation, due to some health issue. Can you please help me out?
user
Sure, I will help you. Can you please share me your name?
assistant
My name is Brian Williams.
user
Ok, please allow me a moment.
assistant
Ok, take your time.
user
Sorry, no reservation found on your name to cancel your reservation.
assistant
That's ok, thank you for checking.
user
Welcome, have a nice day.
assistant