Hello, I am Rachel Scott.
user
Hello, how can I serve you?
assistant
I am going to reschedule my journey on some other day, so now help me in cancelling my previous reservation.
user
Sure.
assistant
Ok.
user
Please wait for a while, I will check your reservation. Thank you for waiting, there is no reservation found on your name.
assistant
Sure. Thank you for your information.
user
Thank you for approaching us.
assistant