Hi.
user
Hello, how may I support you today?
assistant
I need to cancel my reservation due to some issues, can you help me out?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
Myself Nancy Phillips.
user
Please wait a minute.
assistant
Sure.
user
Sorry, there is no active reservation on your name in our database to cancel.
assistant
That's ok, not an issue. Thank you for your help.
user
Thank you for opting us.
assistant