Hello.
user
Hello. How may I assist you today?
assistant
Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.
user
Sure, may I know your name to proceed further?
assistant
I am Betty Lewis.
user
Sorry, there is no reservation matching with your name in our portal to change further.
assistant
Not an issue. Thank you.
user
Thanks for choosing us.
assistant