Hello.
user
Hello, how may I assist you?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, I am happy to help you. Can you please let me know your good name?
assistant
I am Sharon Wright.
user
Sorry, we did not find any active reservation on your name in our records.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for availing us.
assistant