Hello.
user
Hello, how may I serve you?
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, may I know your name please?
assistant
My name is Patrick Wilson.
user
Wait a while.
assistant
Sure, take your time.
user
Thank you for being waiting, we do not found any active reservation in your name to make changes further.
assistant
That's ok, thank you for your information.
user
Thank you for opting us. Hope to serve you better next time.
assistant