Hello.
user
Hello, how can I assist you?
assistant
My name is Mark Allen. As my business trip got cancelled, I would like to cancel my reservation.
user
Sure, I will help you with this.
assistant
Ok.
user
Mark Allen, there is no active reservation found under your name in our database.
assistant
That's fine.
user
Thank you for contacting us.
assistant
Thank you for your time.
user