Hello.
user
Hello. How may I assist you today?
assistant
Can you please help me in changing my recent reservation? As I'm unable to catch the flight due to heavy rainfall.
user
I am sorry to know that . I will help you. Please help me with your name.
assistant
Sure, my name is Katherine Carter.
user
Please allow me a minute.
assistant
Sure, I'll wait for your response.
user
Katherine Carter, I am really sorry to inform you that there is no booking done on your name.
assistant
Oh! That's ok, thank you for giving the information.
user
Thank you for reaching us. Have a great time.
assistant