Hi.
user
Hello. How may I assist you?
assistant
Would it be possible to change my recent reservation?
user
Sure, I am here to help you out.
assistant
Thanks.
user
May I know your name please?
assistant
Ok, I am Cynthia Taylor.
user
Wait a moment please.
assistant
Sure, take your time.
user
Cynthia Taylor, we haven't found any reservation under your name in our database.
assistant
It's ok, thanks for checking.
user
Thank you for choosing us.
assistant