Hello.
user
Hello. How can I assist you today?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, I am here to help you. Can you please tell me your name?
assistant
My reservation was done under the name Matthew Gonzalez.
user
Matthew, please wait. Let me check your reservation status.
assistant
Sure, take your time.
user
Matthew, I have not found any reservation by your name in our database.
assistant
That's ok, not an issue. Anyways, thank you for the information.
user
Thank you for choosing us and have a nice day.
assistant