Hi.
user
Hello, how may I assist you?
assistant
Could you help me to amend my existing reservation?
user
Sure, may I know your good name please?
assistant
My name is Rebecca Wilson.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our database to change.
assistant
Not a problem, thank you for checking.
user
Thank your for approaching us.
assistant