Hello.
user
Hello, how can I aid you?
assistant
I am Emily Evans.
user
Ok.
assistant
I want to change my existing reservation, due to heavy rains. Can you please help me?
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry, no reservation found with your name.
assistant
That's ok, thank you for checking.
user
Thank you for opting us.
assistant