Hi.
user
Hello, how can I assist you today?
assistant
I want to change my reservation due to my health issues, can you please help me with this?
user
Sure, may I know your good name?
assistant
I am Alexander Williams.
user
I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant