Hi. I am Rachel Allen.
user
Hello. How may I help you?
assistant
I need to cancel my reservation as my scheduled got cancelled due to bad weather condition. Can you help me with that?
user
Sure, I am glad to help you. Please wait for a while.
assistant
Sure, I will wait for your response.
user
Sorry, there are no reservation found on your name.
assistant
Not a problem, anyways thank you for the information.
user
Thank you for approaching us.
assistant