Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my reservation due to heavy snowfall at my destination place, so please help me to cancel.
user
Sure, may I know your good name?
assistant
Sure, my name is Kevin Williams.
user
Please wait for a moment.
assistant
Sure.
user
We found a reservation on your good name. It has been cancelled successfully.
assistant
Ok, thanks for your support.
user
Thank you for reaching us.
assistant