Hello.
user
Hello, how may I serve you today?
assistant
I want to change my existing reservation due to some family problems. Can you please help me with this?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
Myself Jennifer Wright.
user
Please wait a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, no problem. Thank you for checking.
user
Thank you for opting us.
assistant