Hello.
user
Hello, how can I assist you today?
assistant
I made an earlier reservation to meet my uncle, due to some health issue I am unable to travel. Can you please aid me with cancellation?
user
Surely, I will help you out.
assistant
Thanks for accepting my request.
user
May I know your name to track your details?
assistant
Please check my reservation on the name of Stephen Brown.
user
Thanks for your name, please wait.
assistant
Sure, I will wait.
user
Thank you for waiting, I have checked the reservation list but could not find the reservation on your name.
assistant
That's Ok, no problem. Thank you.
user
Thank you for opting us.
assistant