Hello.
user
Hello. How can I aid you today?
assistant
Owing to an emergency, I have to cancel my previous flight ticket booking. Can you please help me in that one?
user
Sure, I am here to help you. Hold on for a moment. Let me check.
assistant
Thank you so much and I can wait for your response.
user
On whose name you have reserved the ticket formerly?
assistant
My name is Pamela Wilson and check with this name.
user
Ok, hold on for a moment.
assistant
Sure.
user
Sorry Pamela Wilson, there are no flights reserved on your given name formerly.
assistant
No problem with that one, thank you for checking my reservation status.
user
Welcome, thank you for choosing us. Have a great day.
assistant