Hello.
user
Hello, how can I help you at present?
assistant
Can you aid me to change my reservation due to emergency?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
Nicole Phillips here.
user
Please wait a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
It's okay. Thank you.
user
Thank you for choosing us.
assistant