Hello.
user
Hello. How may I help you?
assistant
I am Jacob Green. I want to change my existing reservation. Could you help me with that?
user
Sure, I will help you. Please wait, let me check your reservation status in our database.
assistant
Ok.
user
Jacob Green, I did not find any reservation under your name in our database.
assistant
That's ok, no problem. Thank you.
user
You are welcome and thank you for choosing us.
assistant