Hello.
user
Hello, how may I serve you at this moment?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Samantha Jones.
user
Ok, please be on hold.
assistant
Sure.
user
Sorry, we could not find any reservation on your name.
assistant
That's fine, thank you for your service.
user
Thank you for choosing us.
assistant