Hello.
user
Hello, how may I render you today?
assistant
I would like to cancel my flight reservation as my trip got postponed, can you please help me?
user
Sure, may I know your good name?
assistant
Donald Clark.
user
Ok, please wait for a minute.
assistant
Ok.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Not an issue, thank you for the information.
user
Thank you for reaching us.
assistant