Hello, I am Robert Smith.
user
Hello, how can I help you today?
assistant
Can you please help me in cancelling my recent reservation, as my FIFA match got cancelled.
user
Sure, please wait for a while.
assistant
Ok.
user
Thanks for waiting, there is no reservation found on your name in our data base.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us.
assistant