Hello.
user
Hello, how may I assist you?
assistant
I am Emma Lee, I would like to cancel my recent reservation, can you help me with this?
user
Sure, please wait for a while.
assistant
Sure, take your own time.
user
Sorry, there is no reservation found on your name to cancel.
assistant
That's fine, thanks for your information.
user
You are welcome, thank you for reaching us.
assistant