Hello.
user
Hello, how can I assist you?
assistant
I would like to cancel my recent reservation because my trip dates are got postponed, can you help me?
user
Sure, I can help you with that. May I know your good name please?
assistant
Anna Rodriguez here.
user
Ok, please wait for a while.
assistant
Sure.
user
Anna Rodriguez, there is no active reservation found under your name to do cancellation.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant