Hi.
user
Hello.
assistant
Gary Lopez here.
user
How may I assist you?
assistant
 I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
user
Sure, I will help you. Please, standby.
assistant
Ok.
user
Thank you for waiting, there is no reservation found on your name to proceed for modification.
assistant
That's ok, thank you for your help.
user
Thank you for reaching us.
assistant