Hi.
user
Hello. How can I help you?
assistant
I am Catherine Gonzalez. I need to amend my reservation, can you help me out please?
user
Sure, I will help you.
assistant
Thank you.
user
Please allow me a moment to check your details.
assistant
Sure, take your own time.
user
Sorry Gonzalez, here there is no reservation found under your name in our database.
assistant
That's ok, no problem. Thank you for your help.
user
Thank you for reaching us.
assistant