Hello.
user
Hello. How can I aid you today?
assistant
I already have an reservation to attend a meeting, due to some problems meeting place has been changed. So I need a few changes in my reservation, please help me with this.
user
Sure, I will aid you with that. May I know your name for further process?
assistant
Thank you and my name is Matthew Roberts.
user
Ok, please hold on a moment, I will check your previous reservation status.
assistant
Sure.
user
There is no previous reservation available under your name.
assistant
It's ok, thank you.
user
Thank you for reaching us.
assistant