Hello.
user
Hello, how can I help you today? May I know your good name please?
assistant
I am Amanda Wright, I want to cancel my ticket as my plan to visit my friend is cancelled. Can you help me with that?
user
Sure, we are glad to help you. Can you please wait for a moment, I will check with your reservation.
assistant
Sure.
user
Thank you for waiting. We hardly tried to find your reservation but, no reservation has been found with your name.
assistant
Ok, Thanks for the information.
user
Thank you for reaching us. Have a good day.
assistant