Hi.
user
Hello, how can I help you?
assistant
I am Stephen King.
user
Ok.
assistant
I am unable to travel to airport to board my flight due to severe accident in my way to airport. Can you assist me with the cancellation?
user
Sure, I am willing to assist you.
assistant
Thank you.
user
Please stand by.
assistant
Sure.
user
Thank you for waiting, sorry to inform no reservation found on your name.
assistant
No problem, thanks for your information.
user
Thank you for reaching us, have  a nice day.
assistant