Hello.
user
Hello, how may I serve you at this moment?
assistant
I would like to cancel my reservation as I got hospitalised, can you please help me out?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Brenda Baker here.
user
Ok, please be on hold.
assistant
Sure.
user
Sorry, we did not find any reservation on your name.
assistant
Ok no problem, thank you for your services.
user
Thank you for choosing us.
assistant