Hello.
user
Hello, can you please tell me how can I guide you?
assistant
Due to my health issues, I would like to cancel my reservation. Can you help me?
user
Yes, I am here to help you about it. Can you please provide your name to check the existing reservation under name?
assistant
Please check with the name Donna Hall.
user
Sorry Hall, I have checked that there is no reservation under your name in our listing.
assistant
That's fine, thank you for the information.
user
My pleasure, thank you for choosing our service.
assistant