Hello, I am Charles Mitchell.
user
Hello, how may I assist you?
assistant
I want to cancel my ticket due to an emergency, can you help me?
user
Ok, hold on for a moment. Let me check.
assistant
Take your time.
user
I found a reservation on your name. Shall I proceed to cancel?
assistant
Yes.
user
Your ticket has been cancelled.
assistant
Thank you.
user
Welcome, thank you for choosing us. Have a great day.
assistant
You are welcome.
user