Hi.
user
Hello.
assistant
Sarah Gonzalez here.
user
How may I assist you?
assistant
Due to health issues, my doctor prescribed me not to do journeys for a month. Can you please cancel my ticket?
user
Sarah Gonzalez, please allow me to check with your previous booking.
assistant
Sure, take your own time.
user
Sorry to tell you, there is no flight reservation found by your name.
assistant
Oh! May be I have done a wrong booking. Thank you anyways.
user
Thank you for approaching our agency.
assistant