Hi.
user
Hello, how can I aid you for today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
I am here to help you about that. Can you please provide your name for reservation status?
assistant
I am Larry Lopez.
user
Sorry to say this Larry Lopez, there is no active reservation under your name.
assistant
No problem, thanks for checking.
user
You are welcome, thank you for reaching us.
assistant