Hello.
user
Hello. How may I help you today?
assistant
Due to tornado going on in my destination location. So, I decided to cancel my reservation. Can you help me in cancelling the ticket?
user
Sure, I can help you with that.
assistant
Thank you.
user
May I know your name for checking your previous reservation status?
assistant
Myself Donald Lee.
user
Ok, just give me a moment, I will check flight availability.
assistant
Ok.
user
There is no previous reservation available on your name.
assistant
That's ok, not an issue.
user
Thank you for reaching us, have a nice day.
assistant
Thank you for your information.
user