Hi.
user
Hello, how can I assist you?
assistant
I need to cancel my ticket due to my health issue, can you help me with that?
user
Sure, I am here to help you. May I know your name please?
assistant
I am Patrick Gonzalez.
user
Ok, please wait a minute.
assistant
Sure.
user
Thank you for your time, sorry no reservation found on your name.
assistant
That's ok. Thank you for your help.
user
Thank you for reaching us, have a nice day.
assistant