Hello.
user
Hello, do you need any help from us?
assistant
I want to cancel my recent reservation, as my grand father's health is not good. Can you please help me out with it?
user
Sure, could I have your name please?
assistant
Thank you for the response, my name is Eric Martinez.
user
Ok, please allow me a moment.
assistant
Ok, sure. I will wait for your response.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
You are welcome, have a great day.
assistant