Hello,. I am Raymond Hernandez.
user
Hello, how may I serve you today?
assistant
I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Please help me out.
user
Ok. Please wait for a while, I will check your reservation.
assistant
Ok.
user
Thank you for being patience, there is no reservation found on your name.
assistant
No issues, thanks for the information.
user
Thank you for contacting us.
assistant