Hello,.
user
Hello, how can I help you?
assistant
Can you please help me in changing my existing reservation, as my exam got postponed.
user
Sure, I am here to help you, may I know your name?
assistant
Sure, myself Jessica Parker.
user
Ok, please wait a minute.
assistant
Ok.
user
Thanks for waiting, there is no active reservation on your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you.
assistant