Hello.
user
Hello, how may I assist you today?
assistant
I want to change my existing reservation due to bad weather condition, can you please help me with that?
user
Sure, can I know your name?
assistant
My name is Kevin Moore.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name in our data base.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant