Hello.
user
Hello, how can I help you?
assistant
Can you please help me to cancel me existing reservation as I am sick and unable to travel?
user
Sure, we can help you on that.
assistant
Thank you.
user
Please help me with your name to check your details in our database.
assistant
My name is Eric Jackson.
user
Please give me a moment.
assistant
Sure.
user
Eric Jackson, there is no reservation found on your name.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant