Hello. I am Edward Collins.
user
Hello, how may I serve you at this moment?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, we are here to help you. Please wait for a while.
assistant
Sure, take your time.
user
Sorry to inform you that, we couldn't find any reservation with your name.
assistant
That's ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant