Hello.
user
Hello, how may I help you?
assistant
I want to cancel my reservation due to some emergency issues, so please aid me to cancel.
user
Sure, may I know your name?
assistant
Sure, I am Brenda Anderson.
user
Please stand by, I will revert to you.
assistant
Sure.
user
There is no reservation on your name.
assistant
Ok, no issues. Thank you for your information.
user
Thanks for approaching us.
assistant