Hello.
user
Hello, how can I assist you?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please help me out?
user
Sure, may I know your name?
assistant
My name is William Green.
user
Please wait a minute, I will check your reservation status and get back to you.
assistant
Sure, I will wait for your reply.
user
Sorry, there is no reservation found on your name to cancel.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us.
assistant