Hi.
user
Hello, how may I help you?
assistant
I need to cancel my reservation as my plan to go for trekking got cancelled. Can you help me?
user
I need your name to fetch from my database.
assistant
I am Samantha Garcia.
user
We regret to inform you that there is no active reservation found on your name.
assistant
Ok fine, thanks for checking.
user
Thanks for choosing us.
assistant