Hello, I am Cynthia Adams.
user
Hello, How may I be of your assistance today?
assistant
I made an earlier reservation with the direct flight. So, I want to change my existing reservation. Can you help me in this?
user
Sure, please wait for sometime.
assistant
Ok.
user
I have checked the status of reservation list, but your name is not in the list to change. Thanks for opting us.
assistant
Thank you for your information.
user