Hello.
user
Hello, how can I help you today?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me?
user
Sure, we are here to assist you.
assistant
Thank you.
user
Please provide your name to check with the reservation.
assistant
I am Joseph Lee.
user
Please, wait for a moment.
assistant
Sure.
user
Thanks for your time, there is no active reservation found on your name.
assistant
Ok, thank you.
user
Thank you for approaching us.
assistant