Hi,.
user
Hello, How can I assist you?
assistant
I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you please help me in cancellation?
user
Sure, May I know your name?
assistant
My name is Ashley Thomas.
user
Please wait a second.
assistant
Sure.
user
Sorry, No reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you for opting us.
assistant