Hello.
user
Hello, how may I help you?
assistant
I would like to cancel my reservation as my exams cancelled, can you please help me out with that?
user
Sure, may I know your name please?
assistant
Thank you. Myself Jessica Garcia.
user
Please wait for a while.
assistant
Sure, I will wait for your response.
user
Sorry, there is no active reservation found with your name in our records.
assistant
That's ok, no problem. Anyway thank you for checking out.
user
Most welcome.
assistant