Hello, I am Richard Martin.
user
Hello, how can I amend you?
assistant
As my plan to meet my grand parents got post pone due to bad weather conditions. Can you help me in changing the reservation?
user
Sure. Give me sometime to check and get back to you.
assistant
Ok.
user
Thank you for waiting. Unfortunately there is no reservation found matching your name.
assistant
Ok, not an issue. Thank you.
user
Thank you for consulting us.
assistant