Hi.
user
Hello, how may I help you?
assistant
I am Susan Lee, willing to cancel my ticket due to bad weather in my destination place. Can you cancel it?
user
Sure, please be on hold.
assistant
Sure.
user
Thank you for your time.
assistant
Ok.
user
Sorry, we found no reservation in your given name.
assistant
Ok, Thank you.
user
Thank you for reaching us.
assistant