Hi.
user
Hello. What can I do for you?
assistant
  I would like to change my recent reservation due to emergency work my golf event has been changed. So can you please help me with that?
user
Sure, I can do that for you. Let me check your reservation status. Could you help me with your name?
assistant
Ok, sure please check my reservation and for easy search. I have reserved my flight ticket with name Sarah Edwards.
user
Sarah, I have not found any reservation by your name in our database.
assistant
Ok, fine not an issue. Thank you for checking.
user
You are welcome and thank you very much for contacting us.
assistant