Hello,.
user
Hello. How can I aid you today?
assistant
Can you help me in changing my recent reservation, as my exam is postponed?
user
Could you please let me know your name?
assistant
Sure, I am Amy Phillips.
user
Please wait for a while. Sorry Amy, I did not find any reservation on your name.
assistant
That's ok, thank you for your help.
user
It's my pleasure, have a nice day.
assistant