Hi.
user
Hello. How may I help you?
assistant
 I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me with that?
user
Ok, please mention your name to check your reservation status.
assistant
I am Jason Adams.
user
Thanks for your response, there is no flight reserved on your name to cancel it.
assistant
Ok, no issues. Thanks for the information.
user
Thanks for choosing us.
assistant