Hi.
user
Hello, how may I assist you?
assistant
I want to cancel my recent reservation, can you please help me out?
user
Sure, may I know your good name please?
assistant
Sure, my name is Thomas Turner.
user
Please wait for a moment.
assistant
Ok, take your time.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
It's ok, thank you for the information.
user
Thank you for approaching us.
assistant