Hello, I am Nancy Hill.
user
Hello, how can I be your helping hand?
assistant
Due to sudden demise of my great grandfather, I want to cancel my recent reservation. Can you help me for cancellation?
user
Sure, please wait for a while I will check and revert you.
assistant
Sure.
user
Sorry, there is no recent reservation found on your name.
assistant
That's Ok, not an issue. Thanks for your help and support.
user
Thank you for opting us.
assistant