Hello.
user
Hello. How may I assist you?
assistant
I booked a ticket recently to a wrong destination, so I want to alter some changes in that. Can you help me in changing my existing reservation?
user
Let me check your details. Sorry, I didn't found any reservation basis on your details.
assistant
That's ok.
user
Can I know your name for further proceedings?
assistant
I am Pamela Roberts. Thank you for your information.
user
Most welcome.
assistant