Hello.
user
Hello, how may I assist you?
assistant
Is this flight booking agency?
user
Yes, it is booking agency.
assistant
I want to change my reservation due to heavy rainfall in New York, can you help me?
user
Sure, can I know your name to check the previous reservation on your name?
assistant
My name is Karen Hernandez.
user
Ok, give me a moment let me check it with you.
assistant
Sure.
user
Sorry Karen, no reservation found on your name.
assistant
It's ok, thanks for your information.
user
Thank you for reaching us. Most welcome.
assistant