Hello.
user
Hello. How may I help you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
May I know your name please?
assistant
My reservation was done under the name Jessica Moore.
user
Please wait for a moment.
assistant
Sure, take your time.
user
Sorry, there is no reservation found under your name.
assistant
That's ok, not an issue. Anyways, thank you for the information.
user
Most welcome.
assistant