Hello.
user
Hello, what service you need from our agency?
assistant
Actually my holiday trip got postponed, so that I want to change my existing reservation. Can you help me?
user
Sure, I will help you with that. Can I have your name for checking your past reservation?
assistant
Sure, my name is Sharon Smith.
user
Sorry to inform you that, there is no reservation found with your name in our database.
assistant
Ok, no problem.
user
Thank you for your positive response.
assistant
Anyway's thank you for your information.
user
You are welcome. Thank you for consulting us.
assistant