Hello, I am William Anderson.
user
Hello, how may I help you at this moment?
assistant
As my manager did not approve my leave, I would like to cancel my recent reservation.
user
Sure, please wait for a moment.
assistant
Ok, take your time.
user
Sorry, there is no reservation showing under your given name.
assistant
That's ok, may be my friend has cancelled it before.
user
Thank you for reaching us.
assistant
Welcome.
user