Hi.
user
Hello, how can I assist you?
assistant
My mother is unwell, I want to cancel my reservation. Can you please help me out?
user
Sure, I will help you. May I know your good name please?
assistant
Thank you. My name is Carolyn Rodriguez.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
No problem, thank you very much for checking.
user
You are most welcome.
assistant