Hello.
user
Hello. How may I help you today?
assistant
Owing to an emergency as demise of my grandfather. I want to cancel my recent reservation.
user
Ok, may I know your name to proceed cancellation?
assistant
My name is Virginia Evans.
user
Ok, please hold on a while. I will let you know. We did not find any reservation on your name.
assistant
Ok, No problem. Thanks for the information.
user
Thanks for approaching us, have a nice day.
assistant