Hello, Mark Davis here.
user
Hello, how may I help you?
assistant
Due to my holiday trip has been cancelled so, I want to change my existing reservation. Can you help me with that?
user
Sure, please wait a moment.
assistant
Sure.
user
Thanks for waiting, there is no reservation on your name.
assistant
Ok, not an issue.
user
Thanks for choosing us, have a good day.
assistant