Hi.
user
Hello. How may I aid you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name to check your reservation status?
assistant
I am Cynthia Evans.
user
Ok, please give me a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our database.
assistant
No problem, thanks for checking.
user
Thank you for reaching us.
assistant