Hi.
user
Hello.
assistant
Stephen Robinson here.
user
How can I help you at this moment?
assistant
My exam got postponed to next week, can you help me to change my reservation?
user
Ok Stephen, can I put on hold for a few seconds?
assistant
Please check.
user
Sorry Stephen, no reservation found on your name. Do you need any other help?
assistant
No. Thank you for your help.
user
Thank you for contacting  us.
assistant