Hello.
user
Hello, how may I aid you today?
assistant
I had planned to go on a trip, but it was postponed. Can you change my recent reservation?
user
Sure, may I know your name?
assistant
I am Gregory Thomas.
user
Sorry, there is no flight found on your name.
assistant
That's ok. Anyways, thank you fro your help.
user
Thank you for reaching us.
assistant