Hello.
user
Hello.
assistant
Jonathan Carter here.
user
How may I help you?
assistant
I would like to cancel my recent reservation as my exams cancelled, can you please help me out with that?
user
Sure, please wait for a moment.
assistant
Thank you. Sure, I will wait for your response.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
That's ok, no problem. Anyway thank you for checking out.
user
Thank you for reaching us.
assistant