Hello, I am Emily Jackson.
user
Hello, how may I oblige you today? Sure, we are here to help you.
assistant
Owing to an emergency I want to cancel my recent reservation, can you please help me with that?
user
Please hold a moment, let me check your reservation and let you know.
assistant
Ok.
user
Thanks for your time, we have found a reservation on your name. Shall I proceed to cancel.
assistant
Ok, please cancel it.
user
Sure, your ticket has been cancelled.
assistant
Thanks for your service.
user
Thank you for approaching us.
assistant