Hello.
user
Hello. How may I assist you today?
assistant
I would like to change my reservation due to bad weather condition at my destination location, can you please help me out with that?
user
Sure, may I know your name to check with the details.
assistant
Thank you. Myself Jonathan Nelson.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there are no active reservations on your name to change.
assistant
That's ok, no problem. Thank you for checking out.
user
Thank you for reaching our service.
assistant