Hi.
user
Hello, how can I help you today?
assistant
Can you please help me to cancel my recent reservation as my holidays plan got aborted?
user
Sure, can I have your name please?
assistant
I am Joseph Wright.
user
Ok, please wait for a while.
assistant
Sure, take your time.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
That's ok, no problem. Thank you for checking.
user
Thank you for opting us.
assistant