Hello.
user
Hello, how can I assist you today?
assistant
I am Katherine Lee. I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Yes, I am here to assist you with that. Can you wait a moment Katherine Lee.
assistant
Sure.
user
Thank you for waiting for my response. Sorry, the flight ticket you have asked for is not available as per the records to cancel.
assistant
No problem, thanks for your information.
user
Thank you for choosing our agency.
assistant