Hello.
user
Hello. How can I assist you now?
assistant
Due to heavy work at my office, I would like to change my existing reservation. Please help me out.
user
Sure, I will help you with that. Please provide me your good name for checking existing the reservation status.
assistant
My name is Matthew Lewis.
user
Ok, please be hold on for a moment.
assistant
Sure, take your time.
user
Thank you for waiting. Sorry Lewis, there is no reservation found under your name.
assistant
Ok, no problem. Thank you for your information.
user
Most welcome. Thank you for choosing us.
assistant