Hello.
user
Hello, how may I help you?
assistant
Please help me to cancel my recent reservation.
user
Sure, let me know your name please.
assistant
My name is Gary Perez.
user
Please wait for a while.
assistant
Sure.
user
Sorry, there is no active reservation found with your name in our records.
assistant
It's ok, thank you for the information.
user
Most welcome.
assistant