Hi. I am Melissa Hernandez.
user
Hello. How can I help you?
assistant
Can you please help me to change the details in the past ticket? Because the meeting which is held at Austin is changed to New York city. So, I need to change the airport codes.
user
Please wait a moment.
assistant
Sure.
user
Sorry, no reservation found by your name.
assistant
That's ok, thank you for checking.
user
Thanks.
assistant