Hello.
user
Hello, how can I address you?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me out?
user
Sure, please provide your name to fetch from our database.
assistant
My name is Rachel Hall.
user
Wait for a moment.
assistant
Sure.
user
We regret to inform you that there is no active reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for contacting us.
assistant