Hi.
user
Hello. How can I assist you today?
assistant
I need to cancel my reservation as my exams got cancelled due to some technical issues. Can you please help me out?
user
Sure, may I know your name to check for the previous reservation?
assistant
I am Emma Walker.
user
Please allow me a moment.
assistant
Ok.
user
Emma Walker, there is no reservation found under your name.
assistant
Ok, no problem. Thank you.
user
You are welcome. Thank you for reaching us.
assistant