Hello.
user
Hello, do you need any help from us?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, could I have your name please?
assistant
My name is William Collins.
user
Ok, please allow me a moment.
assistant
Sure, take your time.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
That's ok, thank you for your information.
user
You are welcome, have a great day.
assistant