Hello.
user
Hello, how can I support you?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, my name is Katherine Gonzalez.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant