Hello.
user
Hello, how can I assist you?
assistant
Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
I am Benjamin Edwards.
user
Sorry, we found no reservation on your given name.
assistant
Ok, no problem. Thank you for checking.
user
Thank you for reaching us.
assistant