Hello.
user
Hello, how can I support you?
assistant
I want to change my reservation as my plan to visit my home is postponed. Can you change my reservation?
user
Sure, we are here to help you. May I know your good name please?
assistant
My name is Pamela Lopez.
user
Please wait for a while.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name.
assistant
Ok, thank you for the information.
user
Thank you for choosing us.
assistant