Hello.
user
Hello. How can I assist you at this moment?
assistant
I want to cancel my reservation because my trip has been cancelled. Can you assist me?
user
Sure, I am happy to help you with that.  Can I have your good name please to check your reservation status?
assistant
Brandon Nelson.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry Brandon Nelson, no reservation has found under your name to cancel.
assistant
No problem, thank you for helping me.
user
Thank you for choosing us, have a good day.
assistant