Hi, I am Donald Jackson.
user
Hello,. May I know, Which service are you looking for?
assistant
Can you please help me with cancellation?
user
 Sure, I can help you in that. Please wait, let me check your reservation status.
assistant
Ok.
user
Thanks for waiting, no active reservation found on your name to cancel it.
assistant
No problem. Thanks for the help.
user
 Thanks for visiting us.
assistant