Hello.
user
Hello, how may I help you?
assistant
I am Catherine Harris, I would like to cancel my recent reservation, can you help me with this?
user
Ok, please hold on a moment I will revert you back with the proper information.
assistant
Sure, take your own time.
user
Sorry Catherine Harris, there is no reservation found on your name to cancel it.
assistant
That's fine, thanks for your information.
user
Thanks for contacting us.
assistant