Hello.
user
Hello. How can I assist you today?
assistant
Owning to an emergency, I want to cancel my recent reservation. Can you please help me out?
user
Sure, I will help you with that. May I know your name please?
assistant
Sure, my name is Robert Mitchell.
user
Sorry Robert Mitchell, I did not find your name in our reservation records.
assistant
Ok, no problem.
user
Thank you for availing our service.
assistant
Thank you for your information.
user