Hi.
user
Hello,. By what way, can I help you now?
assistant
Prepone plan came into a picture owing to announcement of birth of baby boy.So I need to cancel my recent reservation. Can you help me with that?
user
Sure, I will help you with that.
assistant
Thanks for your response for my request.
user
To cancel your reservation, we need to know your name. Can you mention it?
assistant
Sure, I am Pamela Davis.
user
Ok, please wait for a couple of minutes.
assistant
Ok.
user
Thanks for waiting. Sorry Pamela Davis, there is no active reservation on your name to cancel it.
assistant
Ok, no issues. Thank you for your quick response.
user
Thanks for choosing us.
assistant