Hello.
user
Hello. How may I assist you at this moment?
assistant
I would like to change my reservation as I am leaving for examinations, can you please help me out?
user
Sure, I will help you with that. Can I know your name to check your previous reservation status?
assistant
Check reservation on the name Eric Roberts.
user
Please be on hold.
assistant
Sure.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
Ok no problem, thank you for your services.
user
Thank you for reaching us, have a great day.
assistant