Hello, Timothy Mitchell here.
user
Hello. How may I assist you Timothy Mitchell?
assistant
Due to my health issue, I unable to travel. Can you cancel my reservation?
user
Sad to hear, wait a moment please.
assistant
Ok.
user
Sorry, there is no reservation found with your name in our database.
assistant
It's ok.
user
Thank you for contacting us.
assistant
Thank you to inform me.
user