Hello.
user
Hello, how can I amend you today?
assistant
I made a reservation earlier to go for shopping in Houston, but it has been cancelled. Can you please change my reservation?
user
Ok, may I know your name to track your details?
assistant
Sure, I am Pamela Walker.
user
Ok, please be on hold.
assistant
Sure.
user
Thank you for being on hold, no reservation was found on your name in our database.
assistant
Ok, Thank you for providing information.
user
Thank you for consulting us.
assistant