Hi.
user
Hello, how may I guide you?
assistant
Would it be possible to change my reservation, which I have done with my name?
user
Yes, It is possible to change if the ticket has found. Can I know your name to check the status?
assistant
Sure, Carolyn Lee here.
user
Ok, please give me a minute.
assistant
Sure.
user
Sorry to tell you, there is no reservation found with the name Carolyn Lee in the confirmation list.
assistant
No issues, thank you for the informtion.
user
You are welcome. Thank you for communicating with our agency.
assistant