Hi.
user
Hello. How may I assist you at this moment?
assistant
I am Michael Smith. I need to amend my reservation due to some crisis in my location, can you help me out?
user
Sure, I will try to amend your reservation, please wait for a minute to check the reservation details.
assistant
Sure, take your own time.
user
Thanks for your patience, I could not find any reservation with your name in our database to amend your reservation.
assistant
That's ok, no problem. Thank you for your information.
user
Welcome, have a nice day.
assistant