Hello.
user
Hello, how can I help you?
assistant
Owing to an emergency I had to request for this cancellation. Can you please help me to cancel my recent reservation?
user
Sure, may I know your good name please?
assistant
My name is Ryan Wilson.
user
Sorry, there was no reservation found with your name.
assistant
That's not a problem. Thank you.
user
Thank you for choosing us.
assistant