Hi.
user
Hello, how may I assist you?
assistant
Michael Harris here. Can you please help me in cancelling my recent booking? As I'm not in a position to catch the flight.
user
Sure, please wait a moment I will check your details and proceed further.
assistant
Sure, I'll wait.
user
Sorry to say, I did not find any reservation on your name in my database.
assistant
Oh! that's ok, thank you for your information.
user
Thank you for choosing us, have a nice day.
assistant