Hello,.
user
Hello, how may I help you?
assistant
My wife is sick, so I need to change an existing reservation.
user
Sure. May I know your name to proceed?
assistant
My name is Ryan Thompson.
user
Ok. Let me check the status and revert you.
assistant
Ok.
user
Thanks for your time. Unfortunately we did not find any reservation on your name.
assistant
That's not a problem, thank you.
user
Thank you for choosing us.
assistant