Hello.
user
Hello. How may I help you?
assistant
My name is Sharon Anderson. Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
I am happy to help you, please be on hold.
assistant
Thank you.
user
Sorry, there is no reservation found on your name to cancel it.
assistant
That's ok, thank you for checking.
user
Thanks for choosing us, have a good day.
assistant
Welcome.
user