Hello.
user
Hello, how may I aid you at this moment?
assistant
Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.
user
Sure, we are here to help you. May I know your good name?
assistant
Myself Nicole Allen.
user
Ok, please wait for a while.
assistant
Ok.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Not an issue. Thank you.
user
Thank you for opting us.
assistant