Hello.
user
Hello. How can I assist you today?
assistant
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
user
Sure, may I know your name to check for the previous reservation?
assistant
Thank you for your response, my name is Raymond Hill.
user
Please allow me a moment.
assistant
Ok.
user
There is no reservation found under your name.
assistant
That's ok no problem. Thank you for your information.
user
Thank you for contacting us.
assistant