Hello.
user
Hello. May I know your name please?
assistant
I would like to cancel my reservation due to sudden demise of my great grandmother. Can you help me with it? My name is Ryan Perez.
user
Sure, I'll help you with this. Just a moment I will check and let you know.
assistant
Sure.
user
We are happy to inform you that there is a reservation found by this name.
assistant
Ok, thank you for the information.
user
Shall I cancel the ticket?
assistant
Yes please.
user
Your ticket has been cancelled.
assistant
Thank you.
user