Hi.
user
Hello, how can I aid you?
assistant
Owing to an emergency, I want to cancel my reservation. Can you please help me with that?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name?
assistant
I am Pamela Martinez.
user
Ok, please wait a minute.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no problem. Thank you for your response.
user
Thank you.
assistant