Hello.
user
Hello.
assistant
I am Benjamin Smith.
user
Smith, how may I help you?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you please help me?
user
Sure, please hold on for a moment.
assistant
Sure.
user
Sorry, no reservation found by your name.
assistant
That's ok, thank you for your information.
user
Thank you for choosing us.
assistant