Hi.
user
Hello, how may I serve you at this moment?
assistant
I need to amend my reservation due to some issues, can you help me out?
user
Sure, we are here to help you. May I know your name please?
assistant
Thank you  and myself Sharon Edwards.
user
Ok, please wait for a while.
assistant
Sure, take your own time.
user
Sorry, we could not find any reservation on your name.
assistant
That's ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant