Hello.
user
Hello, how may I help you?
assistant
I made a reservation for round trip and got a connecting flight but now I want change a reservation with a direct flight. Can you please help me with this?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, my name is Melissa Hall.
user
Please wait for a while.
assistant
Sure.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, not an issue. Thank you for the information.
user
Thanks for contacting us.
assistant