Hello, I am Richard Wilson.
user
Hello, how may I help you today?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me with it?
user
Sure, pleas wait for a minute.
assistant
ok.
user
Sorry, there is no reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you for contacting us.
assistant