Hello.
user
Hello.
assistant
Ronald Thomas here.
user
How may I lend a hand to?
assistant
Due to sudden change in my planned location of journey, I would like to change my reservation. Can you please help me out with that?
user
Thomas, I am here to help you for this. Let me check your reservation status in our database.
assistant
Thank you, take your time.
user
Thomas sorry for inconvenience, no reservation is found on your name in our records.
assistant
Oh! I think the ticket was not reserved properly due to server issue. Anyway, thank you for the information.
user
Thank you Thomas for utilizing our agency.
assistant