Hello.
user
Hello. How may I aid you today?
assistant
Due to heavy rainfall, I would like to cancel my recent reservation. Please help me out.
user
Sure, I am ready to help you, please hold on for a moment to check your reservation status.
assistant
Sure, take your time.
user
May I know your name please?
assistant
My name is Jack Davis.
user
Davis, I did not find any active reservation with your name in my database.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant