Hello.
user
Hello, how may I help you?
assistant
I want to change my existing reservation. Could you help me with that?
user
Sure, may I know your name please?
assistant
Timothy Jackson.
user
Wait a while, kindly.
assistant
Ok.
user
Thank you for waiting, there is no reservation found for the user name in our data base to change your previous booking.
assistant
That's ok, no problem. Thank you.
user
Thank you for reaching us.
assistant