Hello.
user
hello, may I know your name please?
assistant
I am John Taylor.
user
Yes, how can I help you?
assistant
I want to cancel my reservation, due to some issue.
user
Sure, please give me some moment.
assistant
Ok, take your time.
user
Sorry, there is no reservation found by your name.
assistant
Thank you for your information.
user
Thank you and have a nice day.
assistant