Hello.
user
Hello, how may I serve you at this moment?
assistant
Due to sudden demise of my Great grandfather, I want to cancel my recent reservation. Can you please help me with this?
user
Sure, we are here to help you. May I know your name please?
assistant
Sure, I am Benjamin Anderson.
user
Please wait for a while.
assistant
Sure, I will wait.
user
Sorry we couldn't find any reservation with your name in our database.
assistant
Ok, Thank you.
user
Thank you for reaching us.
assistant