Hello.
user
Hello. How may I be of your help?
assistant
I need to cancel my previous flight ticket due to health problems, can you please help me in that one?
user
Sure, we are here to help you.
assistant
Thank you for considering my request in positive manner.
user
Could you please let me know your name to check the reservation status?
assistant
My name is Samantha Smith.
user
Ok, please wait a while.
assistant
Sure.
user
I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
Ok, that's fine. I think it not booked while I was booking. Thank you for your service.
user
Thank you for approaching us.
assistant