Hello.
user
Hello, how can I aid you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, may I know your name?
assistant
My reservation was done under the name Barbara Smith.
user
Give me a minute.
assistant
Sure, take your time.
user
Sorry, there is no reservation found under your name.
assistant
That's ok, not an issue.
user
Thank you for availing us.
assistant
Anyways, thank you for the information.
user