Hello.
user
Hello.
assistant
I am Eric Lee.
user
How can I aid you today?
assistant
I need to change my existing reservation due to postpone of my exams. Could you please help me?
user
Sure, I am here to help you. Please wait for some time.
assistant
Sure.
user
Thanks for waiting. Sorry, there is no reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant