Hi.
user
Hello. How can I assist you today?
assistant
Earlier I made a reservation for my trip through an agent but, agent booked on wrong date. So, I request you to please change it to my actual date.
user
Sure, please provide your name for checking the reservation status.
assistant
Please check the reservation on the name Rebecca Thomas.
user
Please give me a moment.
assistant
Ok.
user
Thanks for waiting, there is no reservation found under your name.
assistant
That's ok. Thank you.
user
Welcome, have a great day.
assistant