Hello.
user
Hello. How may I guide you?
assistant
I am Catherine Gonzalez. I would like to cancel my reservation as I am leaving for pilgrimage, can you please help me out?
user
Sure, I am here to help you. Please wait a moment.
assistant
Thank you. Sure.
user
Catherine, no reservation has been found on your name in our database.
assistant
Ok no problem, thank you for your services.
user
Thank you for choosing us.
assistant