Hello.
user
Hello, how may I assist you?
assistant
I had booked a flight ticket last to attend business meeting but I would like to cancel it right now.
user
Ok, may I know your name to check.
assistant
I'm Patricia Collins.
user
Sorry Collins, unfortunately there is no reservation found under your name.
assistant
Ok, thank you for the information.
user
Thank you for reaching us, have a good day.
assistant