Hello.
user
Hello. How may I serve you?
assistant
Myself Thomas Thomas. Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Will you help me with that?
user
Sure, please be on hold.
assistant
Thank you for accepting my request.
user
Thank you for your time. Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant