Hello.
user
Hello, how can I help you today?
assistant
Due to bad weather, I want to change my reservation. Can you help me?
user
Sure, please mention your name?
assistant
Shirley Allen here.
user
OK, please wait a moment.
assistant
Sure.
user
Sorry to say, no reservation found with your name.
assistant
No problem, Thanks for the information.
user
Thanks for reaching us.
assistant