Hello.
user
Hello, what can I do for you today?
assistant
Can you please check with my previous reservation and help me to cancel it due to my eye operation please?
user
Sure, can you share your name to check for  your reservation status?
assistant
I have made a reservation on the name of Steven Green.
user
Sorry, no reservation found on your name in our portal to cancel it.
assistant
Oh! That's very sad to hear from your side. Anyways, thank you for checking.
user
Thank you for contacting us.
assistant
You are most welcome.
user