Hello, Scott Edwards here.
user
Hello, how may I assist you?
assistant
As I got some urgent work on the dates I have planned to go for an outing, I need to cancel my ticket. Can you render me in cancelling the ticket?
user
Sure, I am here to help you.
assistant
Thank you.
user
Hold on for a moment please. Let me check.
assistant
Take your time.
user
Sorry Scott, there are no flights available on your given name.
assistant
No issues. Thank you for checking.
user
Welcome, thank you for choosing us. Have a great day.
assistant
You are welcome.
user