Hello.
user
Hello. How can I assist you today?
assistant
Due to sudden health issue, I am not able to travel in a flight on those date that I want to travel. So, I would like to change my reservation. Can you please help me out with that?
user
Sure, will you mention your name please?
assistant
Than you for accepting my request, I have reserved it on the name of Richard Lewis.
user
Please give me a moment.
assistant
Sure.
user
Thanks for waiting, there is no reservation found under your name.
assistant
Oh! No issues. Anyway, thank you.
user
Welcome, have a great day.
assistant