Hi.
user
Hello.
assistant
I am Susan Wright.
user
Susan, how may I help you?
assistant
Can you please help me in changing my recent reservation which I was reserved in the month of December?
user
Sure, please give me a moment to check your ticket status. Sorry Susan, no reservation is available on your route.
assistant
Ok, fine thank you for checking.
user
Thank you for contacting us.
assistant