Hello. I am Eric Lopez.
user
Hello. How may I assist you?
assistant
I am unable to travel to airport to board my flight due to severe accident in my way to airport. Can you assist me with the cancellation?
user
Sad to hear, I will help you. Please wait a moment.
assistant
Sure.
user
Lopez, your reservation has been cancelled successfully.
assistant
Thank you for your kind service.
user
Thank you for choosing us.
assistant