Hello.
user
Hello, welcome to flight booking agency. How can I assist you today?
assistant
I want to cancel my reservation as my husband's health is not well, can you help me with it?
user
Sure, may I know your name to check the status of your previous reservation?
assistant
Sure, myself Jennifer Edwards.
user
Please allow me a moment while I check for the previous reservation.
assistant
Oh! That's sad to know, maybe my husband had already cancelled my reservation.
user
Jennifer, there is no reservation found under your name.
assistant
Anyways, thank you for checking with my reservation.
user
You are welcome. Thank you for contacting us.
assistant