Hello.
user
Hello, how may I address you?
assistant
I need to change my reservation as my plan to go for trekking got postponed. Can you help me?
user
Sure, will you please let me know your name?
assistant
I am Kathleen Carter.
user
Ok, please wait.
assistant
Sure, I will wait.
user
Thanks for waiting, there is no reservation found by your name in our data base.
assistant
Ok fine, thanks for your response.
user
Thank you for approaching us.
assistant