Hello.
user
Hello, how can I help you today?
assistant
I am Rachel Allen.
user
Yes, Allen.
assistant
I am planning to change an existing reservation, due to exams. Can you please change my reservation?
user
Sure, please be online. I will check your reservation status.
assistant
Sure, take your own time.
user
There is no reservation found under your name in our database, Allen.
assistant
That's fine. Thank you for your help.
user
Thank you for choosing us.
assistant