Hi.
user
Hello.
assistant
I am Susan Thompson.
user
How can I aid you Susan?
assistant
I need to change my existing reservation, Can you please help me with that?
user
Sure, I will help you. Please wait for a moment.
assistant
Sure.
user
Sorry Susan, I did not find any reservation under your name in our database.
assistant
Ok, no problem. Thanks for your information.
user
It's my pleasure.
assistant