Hello.
user
Hello, how may I assist you today?
assistant
Due to sudden demise of my Great grandfather, I want to cancel my recent reservation. Can you please help me with this?
user
Sure, I am here to help you. Can I have your name please?
assistant
I am Edward Rodriguez from Houston.
user
Ok, please be on hold.
assistant
Ok.
user
Thanks for being on hold, no reservation was found on your name in our database.
assistant
Ok, Thank you for your help.
user
Thanks for visiting us.
assistant