Hello.
user
Hello. How can I help you today?
assistant
Due to sudden demise of my Great grandfather, I want to cancel my recent reservation.
user
Sure, I'll help you in cancellation. Could you please let me know your name to check the reservation status?
assistant
Ok, I am Kenneth Lopez.
user
Thank you for giving your name, I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, Thank you.
user
Thank you for opting us.
assistant