Hi.
user
Hello, how can I help you?
assistant
Could you please help me in changing my recent reservation?
user
May I know your name please?
assistant
I am Carol Nelson.
user
Please wait a while.
assistant
Ok.
user
Sorry to say, there is no reservation on your name in our database.
assistant
No worries, thank you for your information.
user
Thank you for opting us.
assistant