Hello.
user
Hello, how can I assist you?
assistant
Edward Nelson here. Due to snow storm in my place, I will not be able to travel to Philadelphia. Could you amend my reservation?
user
Sure, I can help you with that. Please allow me a minute to check your reservation status.
assistant
Ok.
user
Edward Nelson, there is no active reservation found under your name to do modifications in that.
assistant
No problem, thank you for assisting me.
user
Thank you for choosing us.
assistant