Hi.
user
Hello. How can I aid you?
assistant
I am Linda Collins. I need to change my existing reservation as my exams got postponed, Can you please help me with that?
user
Sure, please allow me a moment to check for your status.
assistant
Sure.
user
Thank you for waiting. Sorry, there is no active reservation have been found under your name in our database to amend it.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching us.
assistant