Hello.
user
Hello, how can I help you?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me out?
user
Sure, I am here to help you for this. May I know your name please?
assistant
My name is Pamela Miller.
user
Just a moment, let me check your reservation status in our records.
assistant
Sure, I will wait for your information.
user
Sorry for inconvenience, no reservation is found under your name.
assistant
That's ok, thank you for checking.
user
Thank you very much for approaching our agency.
assistant