Hi.
user
Hello, how can I assist you today?
assistant
I would like to cancel my reservation, please help me with it.
user
 Sure, we are gleeful to help you for cancellation. May I know your name to check your details in our database?
assistant
Reservation was done by the name Susan Harris.
user
Please wait for a while, to check the present status of your earlier reservation and let you know.
assistant
Sure.
user
Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?
assistant
Yes ,please.
user
Your ticket has been cancelled and your ticket fare will be refunded to your bank account.
assistant
Thanks for the help.
user
Thank you for reaching us, Have a blissful day!.
assistant