Hello, I am Frank Martinez.
user
Hello, what kind of help you are looking from my side Frank Martinez?
assistant
I want to cancel my trip due to an emergency. Can you aid me in cancelling my existing reservation?
user
I am glad to help you in cancellation of your reservation.
assistant
Thank you.
user
Please be on hold for a while to check the active reservation with your name in our booking list.
assistant
Take your time.
user
I regret to say this Frank Martinez, there is no active reservation with your name to cancel the reservation.
assistant
No issues. Thank you for checking.
user
You are welcome, thank you for reaching out here Frank Martinez.
assistant
You are welcome.
user