Hi.
user
Hello. How can I assist you?
assistant
I want to change my flight reservation as my mother is unwell, can you please help me out?
user
Sure, can I know your name please?
assistant
The reservation was done in the name of Barbara Allen.
user
Ok, wait a moment please.
assistant
Sure.
user
Sorry Allen, there is no reservation found on your name.
assistant
That's fine, thank you for checking.
user
Thank you for approaching us.
assistant