Hello.
user
Hello. How may I help you today?
assistant
Can you please help me in changing my existing reservation?
user
Ok, I am here to help you with that.
assistant
Thank you.
user
May I know your name?
assistant
My previous reservation has done with the name Laura Nelson.
user
Ok, not an problem. Please wait for a minute.
assistant
Sure, I will wait for your information.
user
Sorry to say that, there is no reservation found in our database.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for reaching us.
assistant