Hello.
user
Hello.
assistant
I am Raymond Allen.
user
How may I guide you?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, please give me a moment.
assistant
Sure, take your time.
user
Sorry, there is no reservation found for the user name in our back end.
assistant
That's ok, thank you for your information.
user
You are most welcome and thank you for reaching us.
assistant