Hello.
user
Hello, how can I help you?
assistant
I want to change my destination details. Can you change my existing reservation. Can you help me?
user
Sure, may I know your name for checking?
assistant
Yes, I am Laura Harris.
user
Give me a minute.
assistant
Sure.
user
Sorry, there is no active reservation found under your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for reaching us.
assistant