Hi. I am Ruth Mitchell.
user
Hello, how may I help you?
assistant
Due to sudden demise of my grandfather, I need to cancel my reservation. Can you please help me with that?
user
Sure, I will help you. Please hold on a moment.
assistant
Ok.
user
Sorry, there is no reservation found on given name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant