Hello.
user
Hello, how can I assist you today?
assistant
Me and my friends have planned to celebrate Beer festival at Philadelphia pub crawl, but it has been postponed. I want to change my reservation, Can you please check a reservation on the name of Scott Martin?
user
Sure, I will help you on that, please wait for a moment.
assistant
Sure, I will wait.
user
Thanks for waiting. Unfortunately there is no reservation found with your given name.
assistant
Ok, Thank you for providing information.
user
Thank you for choosing us.
assistant