Hello,.
user
Hello, how can I be your helping hand today?
assistant
I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you help me?
user
Sure, we are glad to help you. May I know your good name to check your reservation?
assistant
Stephanie Carter is my name.
user
Can you please wait for a moment, I will check with your reservation.
assistant
Sure, take your own time.
user
Thank you for waiting. We  hardly tried to find your reservation but, no reservation has been found with your name.
assistant
Ok, No problem at all.
user
Thank you for reaching us. Have a good day.
assistant
Thanks for your excellent support and help.
user