Hello.
user
Hello. How can I aid you?
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, We are here to help you. May I know your name?
assistant
My name is Kevin Edwards.
user
Give me a minute.
assistant
Sure.
user
  Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
That's ok, thank you for your information.
user
Thank you for opting us.
assistant