Hello,.
user
Hi, how can I help you?
assistant
As I am having some emergency work, I need to change my existing reservation. Can you help me with that?
user
Sure,. May I know your name?
assistant
My name is Stephen Davis.
user
OK, please wait a minute.
assistant
OK.
user
Thanks for waiting. We find no reservation that matches with your details.
assistant
Thanks for the information.
user
Thank you for contacting us.
assistant