Hello.
user
Hello, how may I aid you today from my end?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me out?
user
Sure, I am here to guide you in changing the reservation. Please provide me your name to check the reservation status.
assistant
My name is Patrick Davis.
user
Sorry Patrick Davis, there is no active reservation to amend it.
assistant
That's ok, no problem. Anyway thank you for checking.
user
Thank you for reaching us.
assistant