Hi, I am Lisa Phillips.
user
Hello, what can I do for you?
assistant
I want to cancel my recent reservation due to sudden demise of my great grand mother.
user
Sure, give me sometime to check and revert to you.
assistant
Ok.
user
Unfortunately, we didn't found any reservation matching with your name.
assistant
That's ok. Thanks for your information.
user
Thank you for reaching us.
assistant