Hello.
user
Hello, how may I assist you?
assistant
I would like to cancel my flight reservation as I am unwell, can you please help me?
user
Sure, may I know your good name please?
assistant
Thank you. I am Robert Adams.
user
Sure, please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
No problem, thank you for checking.
user
Thank you for approaching us.
assistant