Hello.
user
Hello. How may I assist you today?
assistant
Due to some personal problems, I would like to cancel my recent reservation. Please help me out.
user
Sure, I will help with that cancellation, please wait for a while.
assistant
Sure, take your time.
user
May I know your name to check your previous reservation status?
assistant
My name is Karen Perez.
user
Sorry, Karen Perez, there is no active reservation found with your name in our record to cancel it.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for contacting us, have a great day.
assistant