Hello.
user
Hello.
assistant
I am Susan Adams.
user
I hope you are good today, how can I assist you?
assistant
Can you help me in cancelling my recent reservation, as my exam is postponed?
user
Sure, I will help you. Sorry to say, there is no reservation on your name in our database.
assistant
That's ok, thank you.
user
Thank you for opting us.
assistant