Hello.
user
Hello, how can I aid you today?
assistant
I want to cancel my reservation due to some health issues, so please help me to cancel.
user
Sure, we are glad to help you with cancellation.
assistant
Thank you.
user
Kindly please share your name to cancel your reservation.
assistant
Sure, I am David Allen.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, we found a reservation on your name. Can I proceed with cancellation?
assistant
Sure, you can cancel it.
user
Sure, your ticket has been successfully cancelled and your amount can be credited to your account within 2 - 3  working days.
assistant
Thank you.
user
Thank you for availing us.
assistant