Hello.
user
Hello.
assistant
I am Sandra Edwards.
user
How may I assist you?
assistant
Due to bad weather, I want to cancel my reservation. Can you please help me with it?
user
Sure, I will help you. Please wait a moment.
assistant
Ok.
user
Sandra Edwards, no reservation has been found on your name in our records.
assistant
Ok, not an issue. Thank you.
user
Thank you for approaching us.
assistant