Hi.
user
Hello.
assistant
I am Susan Jackson.
user
May I know your good name, Please? OK.
assistant
I want to cancel my reservation due to health issue. Can you help me out?
user
Sure. We are very sorry to inform you that, There is no reservation found on Susan Jackson.
assistant
Not an issue, thank you for quick response.
user
Thank you, For making an  inquiry with us regarding cancel reservation. Have a great day.
assistant