Hello.
user
Hello. How can I help you?
assistant
I need to cancel my existing reservation, as my planned trip with my friends got cancelled. Can you please help me out?
user
May I know your name please?
assistant
Thank you for accepting my request.
user
Sorry to say, there is no reservation on your name in our database.
assistant
Please recheck the reservation under the name of Carolyn Edwards.
user
Sure, please wait a while.
assistant
Ok, I will wait for your response.
user
I have rechecked and found that, there is no reservation on your name.
assistant
Not an issue with this one, anyway thank you for the information.
user
Thank you for opting us.
assistant