Hello.
user
Hello, how may I help you?
assistant
Can you please cancel my reservation, due to bad weather conditions?
user
Sure, can I know your name?
assistant
My name is Rachel Hernandez.
user
Please hold on a moment.
assistant
Sure.
user
Sorry, there is no reservation found on given name.
assistant
Ok, not an issue. Thank you.
user
Thank you for reaching us.
assistant