HI.
user
Hello.
assistant
Dorothy Robinson here.
user
How can I assist you?
assistant
As I have fallen sick suddenly due to bad weather, I would like to cancel my recent reservation.
user
Sure Dorothy, please wait a moment.
assistant
Ok.
user
Sorry to say that, there is no reservation found on your name.
assistant
That's ok, thank you for your help.
user
Thank you for approaching us.
assistant