Hello.
user
Hello, how can I help you?
assistant
I am planning to change my destination point from New York to Boston.
user
May I know your name please?
assistant
I am James Taylor.
user
Please wait a while.
assistant
Sure.
user
Sorry to say, there is no reservation on your name in our database.
assistant
Ok, no problem. Thank you.
user
Thank you for opting us.
assistant