Hi.
user
Hello, how may I aid you?
assistant
I want to change my existing reservation due to postpone of my client meeting, so can you help me with this?
user
Sure, may I know your name?
assistant
My name is Nicole Martin.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant