Hello.
user
Hello, how may I assist you?
assistant
I am Edwards Green. I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Sure, I am here to help you. Please wait for a moment to check your details.
assistant
Thank you. Sure, I will wait for your reply.
user
No reservation found on your name in my database.
assistant
That's fine, thank you for your service.
user
Thank you for reaching us, have a nice day.
assistant