Hi.
user
Hello, how can I help you today?
assistant
I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Let me know your name to check your reservation?
assistant
I am Emma White.
user
Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?
assistant
Proceed with the cancel.
user
Your ticket has been cancelled and your ticket fare will be refunded to your bank account.
assistant
Thank you.
user
Thank you for choosing us.
assistant