Hello.
user
Hello. How can I assist you today?
assistant
I want to change my reservation, due to some health problems I am unable to travel those dates, can you please change my reservation?
user
Please mention the name for checking the reservation.
assistant
Sure, my name is Matthew Garcia.
user
Please give me a moment.
assistant
Ok.
user
There is no reservation found under your name.
assistant
Oh! May be I am not booked my ticket properly at that time. Thank you for your information.
user
Welcome, have a great day.
assistant