Hello.
user
Hello, how may I be at your service today?
assistant
There is a slight change in my existing reservation, can you please help me?
user
Sure, we are here to help you. May I know your name please?
assistant
Myself Nancy Wilson.
user
Ok, please be on hold for some time.
assistant
Sure.
user
Sorry, we could not find any reservation on your name.
assistant
No issue, anyway thank you for checking.
user
Thank you for approaching us.
assistant