Hi.
user
Hello, how may I assist you today?
assistant
Owing to an emergency, my planned trip to Navajo adventure has been postponed. So I request you to change my existing reservation.
user
Sure, may I have your name please? Please wait for a minute, I will check the reservation list and get back to you.
assistant
Sure. My name is Jennifer Collins.
user
Ok. Thanks for your time, no reservation was found on your name.
assistant
Ok, no worries at all.
user
Thank you for choosing us.
assistant
Thank you for your help.
user