Hi.
user
Hello, how may I serve you at this moment?
assistant
I am Shirley Edwards. Owing an emergency, I want to cancel my reservation. Can you help me?
user
Sure, I will help you. Please wait for a moment.
assistant
Ok.
user
No issues. Thank you for checking. Sorry, there is no reservation existing on your name.
assistant
That's ok, thank you.
user
You are welcome,. have a nice day.
assistant