Hi.
user
Hello, how may I render you today?
assistant
I just want to change my existing reservation, due to sudden demise of my grand mother. Can you help me out?
user
Sure, please provide your name to change the reservation?
assistant
Ok, my name is Ruth Thompson.
user
Ok, please be on hold.
assistant
OK.
user
Sorry, we did not found any reservation on your name.
assistant
Ok, no problem at all.
user
Thank you for reaching us.
assistant
Thanks a lot for the information..
user