Hello.
user
Hello, how can I help you today?
assistant
I need to change my reservation due to postpone of my exams to some other dates. Could you please change it for me?
user
Sure, may I know your name?
assistant
Sure, I think reservation is done on name of Stephanie Carter.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry to say, no reservation found with your name.
assistant
No problem, thank you for your information.
user
Thanks for reaching us, have a good day.
assistant