Hello, Karen Lewis here.
user
Hello Lewis, what can I do for you?
assistant
I postponed my holiday trip due to unplanned work in my office, so can you change my reservation?
user
Sure, I am happy to assist you with that.
assistant
So nice of you.
user
Can I put you on hold for a moment?
assistant
Sure, take your time.
user
Thank you for waiting. Sorry to tell you that, I didn't found any reservation with your name in the reservation chart list. Do you need anything else?
assistant
No problem, thank you for helping me.
user
You are welcome. Thank you for consulting our flight agency.
assistant