Hello.
user
Hello.
assistant
I am Samantha Miller.
user
Samantha Miller, how can I aid you today?
assistant
I want to change my existing reservation due to heavy rainfall, can you please help me with that?
user
Sure, I am here to help you. Hold on for a moment. Let me check.
assistant
Sure.
user
Sorry Samantha Miller, there are no flights reserved on your given name formerly.
assistant
Not an issue, thank you for your help.
user
Welcome, thank you for choosing us. Have a great day.
assistant