Hi.
user
Hello. How may I assist you?
assistant
Would it be possible to change my reservation to new travel dates?
user
Sure, I am here to assist you with your concern. May I know your name please to check your reservation status?
assistant
Ok, I am Emma Harris.
user
Please hold on a moment. Emma Harris, no reservation has been found on your name in our database.
assistant
It's ok, thanks for checking.
user
Thank you for choosing us.
assistant