Hello.
user
Hello. How may I assist you?
assistant
I would like to cancel my previous booking, can you help me?
user
Ok, please provide your name so that I can help you. I got your reservation would you like me to cancel it?
assistant
Sure, my name is Joshua Scott. Ok, sure.
user
   Ok, your ticket has been canceled.
assistant
Thank you for helping me.
user
Thanks for consulting us.
assistant
Most welcome.
user