Hello.
user
Hello, how may I aid you?
assistant
I want to cancel my reservation as I am busy and can not go to the trip. Can you please help?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
Sure, my name is Sarah Nelson.
user
Please wait for a while.
assistant
Sure.
user
Sorry to inform that, there is no reservation found on your name.
assistant
No problem, thank you for information.
user
Thanks for reaching us.
assistant