Hi.
user
Hello. How can I aid you today?
assistant
Would you please help me with changing my reservation to new travel dates?
user
May I know your name please?
assistant
Ok, my name is Catherine Johnson.
user
Please wait for a while.
assistant
Sure, take your own time.
user
Sorry, no reservation found on your name to change.
assistant
It's ok, thanks for checking.
user
Most welcome.
assistant