Hi.
user
Hello, how may I serve you today?
assistant
I want to cancel my reservation which is done recently due to some health issues, can you please help me in this?
user
Sure, may I know your name?
assistant
Sure, my name is Jonathan Perez.
user
Ok, please wait for a minute.
assistant
Sure, I will wait.
user
Sorry, we couldn't find a reservation on your name.
assistant
Ok, not an issue. Anyways, thank you for your service.
user
Thank you for reaching us.
assistant