Hello.
user
Hello.
assistant
I am Ronald Perez.
user
Ronald Perez, how can I aid you today?
assistant
Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.
user
Sure, I am here to help you. Hold on for a moment. Let me check.
assistant
Ok.
user
Sorry Ronald Perez, there are no flights reserved on your given name formerly.
assistant
Not an issue. Thank you.
user
Welcome, thank you for choosing us. Have a great day.
assistant