Hello.
user
Hello, may I know your name please?
assistant
Sure, my name is Betty Nelson.
user
Ok, How can I aid you today?
assistant
Owing to an emergency at my home, I need to cancel my previous reservation.
user
Ok, I can help you in cancellation.
assistant
Thank you.
user
Please wait, I will check your reservation and update you.
assistant
Ok, take your own time.
user
Thanks for waiting, we did not find any reservation on your name to cancel.
assistant
Ok, not an issue. Thank you for your time.
user
Thanks for consulting us, have a nice day.
assistant
Welcome.
user