Hello.
user
Hello, how can I help you today?
assistant
Katherine Perez here. My holiday trip has been postponed, so I would like to change my existing reservation. Could you please help me in changing my existing reservation.
user
Sure, give me a minute.
assistant
Ok.
user
Thank you for being patient. Unfortunately we found no reservation by your name.
assistant
Ok, no issues. Thanks for your service.
user
Thank you for being with us.
assistant