Hi.
user
Hello, How can I aid you at this moment?
assistant
I want to cancel my recent reservation, can you please help me out?
user
Sure, may I know your name to check the current status?
assistant
My name is Jacob Smith.
user
Ok, please wait for a minute.
assistant
Ok, take your time.
user
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
It's ok, thank you for the information.
user
Thank you for choosing us.
assistant