Hi.
user
Hello.
assistant
I'm James Lee.
user
What type of help that you need from us?
assistant
Due to heavy work load in my office, I want to postpone my trip. Please help me in changing my existing reservation.
user
Yes, I can help you. Please give me a moment.
assistant
Sure.
user
Thank you for waiting. I could not found any previous reservation on your name to modify your booking.
assistant
That's ok, may be I have done a wrong booking. Thank you anyways.
user
It's my pleasure.
assistant