Hi.
user
Hello, how may I assist you?
assistant
Due to heavy snow-storms, my exams was cancelled. For that I want to cancel my recent reservation.
user
Sure, may I know your good name, please?
assistant
I am Emily Rodriguez.
user
Thank you Emily, there is no reservation on your name.
assistant
Ok.
user
Thank you so much for connecting us.
assistant
Thank you for your service and providing the information.
user
Have a nice day.
assistant