Hello.
user
Hello, how can I assist you?
assistant
Kenneth Edwards here. Due to snow storm in Houston, I will not be able to travel from Seattle. So I want to amend my reservation.
user
Ok, I can help you with that. Please wait for a while.
assistant
Sure.
user
Kenneth Edwards, there is no active reservation found under your name to do modifications in that.
assistant
No problem, thank you for your service.
user
Thank you for choosing us, have a nice day.
assistant