Hi. Eric Lopez here.
user
Hello, how may I help you?
assistant
Can you change my flight ticket reservation? As my travel date for my family vacation in New York has been changed.
user
Sure, I can do that for you. Please wait for a while, I will check your reservation status in our database and let you know.
assistant
Sure.
user
Lopez, I did not find any reservation under your name in our database.
assistant
Ok, that is not a problem. Thank you.
user
You are welcome and thank you for choosing us.
assistant