Hello.
user
Hello, how can I aid you today?
assistant
I would like to cancel my reservation due to some health issues, can you please help me out with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
Can you please share your name to proceed further?
assistant
Myself Sarah Robinson.
user
Please stand by.
assistant
Sure.
user
 Sorry, no reservation found on your given name in our database to cancel it.
assistant
That's ok, no problem. Anyway thank you for checking out.
user
Thank you for contacting us.
assistant