Hi.
user
Hello, how may I aid you?
assistant
I am Michelle Smith. I just want to cancel my recent reservation, due to an emergency work I could not attend my orientation. Could you please cancel my ticket?
user
Sure, please wait a moment.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no issues at all. Thank you for your information.
user
Thank you for reaching us.
assistant