Hello.
user
Hello. How can I assist you now?
assistant
Actually I have planned for the trip but I have my final examination. So, now I decided to cancel the ticket. Will you please help me?
user
Sure, I am happy to help you with that.
assistant
Thank you for accepting my request.
user
Can I have your name please to check your reservation status?
assistant
My name is Helen Young.
user
Ok Helen Young, please wait a moment. Sorry Helen Young, no reservation has found under your name to cancel.
assistant
It's ok, thank you for searching my ticket.
user
Thank you for choosing us, have a good day.
assistant