Hello.
user
Hello, how can I help you today?
assistant
I would like to cancel my flight reservation as my trip got postponed, can you please help me?
user
Sure, let me know your name please?
assistant
Stephanie Carter.
user
Sorry, no reservation found on your name in our portal to cancel it.
assistant
That's ok, thank you for checking.
user
Thank you for contacting us.
assistant