Hi.
user
Hello, how may I serve you today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I am here to help you with this. May I know your name please?
assistant
I am Gregory Moore.
user
Ok, please wait for a mean while.
assistant
Sure.
user
Sorry Moore, there is no reservation found as per your name to cancel it.
assistant
No problem, thanks for checking.
user
You are welcome.
assistant