Hello.
user
Hello. How may I assist you today?
assistant
Due to sudden work, I want to change my reservation. Can you please help me with it?
user
Sure, I will help you with that.
assistant
Thank you.
user
Can I know your name to search your reservation?
assistant
Kenneth Wright here.
user
Please wait a moment.
assistant
Ok.
user
We are regret to inform you that, there is no active reservation on your name in our records.
assistant
Ok, not an issue. Thank you.
user
Thank you for reaching us, have a great day.
assistant