Hi.
user
Hello, how may I assist you today?
assistant
Can you please change my recent reservation? As my planned trip has been postponed to some other dates.
user
Sure, may I know your name for the changing process?
assistant
Sure, my name is Melissa Perez.
user
Thank you, please wait for a while.
assistant
Sure.
user
Sorry, we couldn't find a reservation on your name to change.
assistant
Oh! That's ok, thank you for giving the information anyways.
user
Welcome, thank you for reaching us.
assistant