Hi.
user
Hello, what kind of assistance you are looking for?
assistant
Due to bad weather I will not able to travel, can you please help me with cancelling my reservation?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name to check the previous reservation?
assistant
My name is Samantha Perez.
user
Please, wait for a while.
assistant
Ok.
user
Thank you for your time, there is no reservation found on your name.
assistant
No worries, thank you for your information.
user
Thank you for reaching us.
assistant