Hi.
user
Hello. How can I aid you?
assistant
Unfortunately my grand mother was hospitalised. So I need to cancel my reservation. Can you help me with that?
user
Sure, we are here top help you.
assistant
Thank you.
user
Can I know your name?
assistant
Sure, I am John Lee.
user
Please wait a while.
assistant
Sure.
user
Thanks for your time.
assistant
Ok.
user
We didn't found any reservation by this name.
assistant
Ok, not a problem. Thanks for your help and support.
user
Thank you for choosing us.
assistant