Hello.
user
Hello, how may I assist you?
assistant
Myself Dennis Wilson.
user
Dennis, what can I do for you?
assistant
I want to cancel my reservation because my friend is in hospital I need to look after him. Can you please help me?
user
Sure, hold on for a moment. Let me check in our data base.
assistant
Ok.
user
Sorry Dennis, there are no flights reserved on your name.
assistant
It's ok, thank you.
user
Thank you for choosing us. Have a good day.
assistant