Hi.
user
Hello, how may I aid you today?
assistant
Can you cancel my flight ticket? As I have postponed my business trip to Los Angeles.
user
Sure, I am here to help you with this.
assistant
Ok.
user
May I know your good name please?
assistant
I am Anna Gonzalez.
user
Please wait for a mean while.
assistant
Sure.
user
Sorry Anna, there is no active reservation found on your name to cancel it.
assistant
Not a problem. Thank you.
user
You are welcome.
assistant