Hello.
user
Hello, how can I help you?
assistant
I would like to cancel my recent reservation due to some some personal issues, will you help me with that?
user
Sure, may I know your name please?
assistant
Thank you for accepting my request. Myself Jack Allen.
user
Ok, please wait for a moment.
assistant
Ok, I will wait for your response.
user
Sorry to say that, there was no reservation found with your given name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for opting us.
assistant