Hello.
user
Hello, how can I aid you?
assistant
I am having some important work on the date I have booked the ticket previously. Can you help me to cancel my ticket?
user
Sure. May I know your good name?
assistant
Sure, my good name is Elizabeth Wright.
user
Please, wait for a while.
assistant
Sure.
user
Thank you for being patience, there is no reservation found on your name.
assistant
Ok, thank you.
user
Thank you.
assistant