Hi,.
user
Hello, how may I amend you today?
assistant
I am Donna Lee, I just want to cancel my recent reservation due to medical emergency. Can you aid me?
user
Sure, please wait I will check the reservation status and get back to you.
assistant
Ok.
user
We found a reservation on your name. Shall I cancel it?
assistant
Please proceed with the cancellation.
user
Your ticket has been cancelled and refund amount will be credited to your account.
assistant
Thanks for your quick response.
user
Thank you for availing us.
assistant