Hello.
user
Hello. How can I aid you?
assistant
I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, can you please cancel it?
user
Ok, please wait I will revert you in a while.
assistant
Ok.
user
 May I know your good name for further process?
assistant
My name is Cynthia Jones.
user
Sorry to inform you that no reservation was found on your name.
assistant
No problem, thanks for your effort.
user
Thank you for opting us.
assistant