Hello.
user
Hello. How may I help you?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you help me out?
user
Sure. May I know your name please?
assistant
My name is James Martinez.
user
Please wait.
assistant
Ok, I will wait.
user
I have searched online but I could not find your flight reservation to cancel it.
assistant
That's ok, thank you for your information.
user
Thank you.
assistant