Hello.
user
Hello, how may I assist you today?
assistant
Can you please change my reservation, due to change of my trip plan to another location?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your good name?
assistant
My name is Betty Harris.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, no issue. Thank you.
user
Thank you for reaching us.
assistant