Hello.
user
Hello, how can I aid you today?
assistant
Amanda Edwards here. I want to cancel my recent reservation because of some emergency in my house. My parents need me at this moment. So, will you please help me in cancelling my recent reservation?
user
Please wait for a moment.
assistant
Sure.
user
Sorry Edwards, no reservation found under your name.
assistant
It's ok, no issue.
user
Thank you for contacting us.
assistant
It's my pleasure.
user
Most welcome.
assistant