Hello.
user
Hello, how can I assist you today?
assistant
I would like to cancel my recent reservation as I am unable to travel, so help me.
user
Sure, I will help you with that. Let me know your name to check your reservation?
assistant
Sure, my name is Jennifer Carter.
user
Please wait a while.
assistant
Ok, I will wait.
user
Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?
assistant
Sure, you can cancel it.
user
Your ticket has been cancelled and your ticket fare will be refunded to your bank account.
assistant
Thank you for your support.
user
Thank you for choosing us.
assistant