Hello.
user
Hello, how may I assist you?
assistant
I have some personal matters that need fixing so I need to change my existing reservation. Can you please help me?
user
Sure, I will help you. Please wait a moment.
assistant
Sure.
user
To check the reservation process we need your name, can you please share me your name.
assistant
My name is Betty Allen.
user
Unfortunately there is no reservation on your name.
assistant
That's not a problem.
user
Thanks for choosing us.
assistant
Thank you.
user