Hello.
user
Hello.
assistant
I am Anna Scott.
user
Anna Scott, how can I aid you today?
assistant
I have to modify my flight ticket booking, can you please help me in flight ticket changing?
user
Sure, I am here to help you. Hold on for a moment. Let me check. Sorry Anna Scott, there are no flights reserved on your given name formerly.
assistant
Thank you for your quick check and providing the information.
user