Hello.
user
Hello. How can I help you  today?
assistant
Will you please change my existing reservation as my plan to meet my friend got postponed?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
May I know your name please?
assistant
I am Samantha Gonzalez.
user
Please wait for a while, let me check your previous reservation status.
assistant
Sure.
user
Thank you for waiting.
assistant
Ok.
user
There is no active reservation found with your name in our database to change it.
assistant
It's ok, not an issue. Thank you for the information.
user
Most welcome, thank you for reaching us.
assistant