Hello.
user
Hello, how may I help you?
assistant
I have to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, I am here to help you for this. May I know your name please?
assistant
Thank you. Please check the reservation with my name Brian Martinez.
user
Just a moment, let me check your reservation status in our database.
assistant
Sure, take your time.
user
Sorry to inform, no reservation is found under your name to cancel.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Thank you very much for approaching our agency.
assistant
Most welcome.
user