Hello.
user
Hello.
assistant
I am Carol Jones.
user
Can I help you with anything?
assistant
Due to some sudden changes in weather, I need to cancel my reservation. Can you please help me?
user
Ok. Please wait a while, I will check your previous reservation and let you know the details.
assistant
Sure.
user
We did not find any reservation on your name to cancel.
assistant
No problem. Thank you.
user
Thank you for aiding us.
assistant