Hello.
user
Hello. How may I aid you?
assistant
I am Kenneth Phillips. My trip got cancelled suddenly, so I want to cancel my ticket. Can you please cancel my ticket?
user
Sure, please wait for a moment to check your details.
assistant
Thank you for accepting my request.
user
Sorry, no reservation found for this search under your name.
assistant
It's ok, thank you for checking.
user
Thank you for reaching us, have a nice day.
assistant