Hi, I am Rachel Wilson.
user
Hello. How can I aid you?
assistant
Can you please help me to change an existing reservation as my plan to meet my grand parents got postpone due to my health issues?
user
Sure, I can help you.
assistant
Thank you.
user
May I know your name?
assistant
Myself Rachel Wilson.
user
Give me a minute.
assistant
Ok.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
assistant
No issue. Thank you for the information.
user
Thank you for opting us.
assistant