Hello.
user
Hello. How can I help you today?
assistant
I need to change my existing reservation due to my exams, can you help me in doing that?
user
Sure, I am here to help you with that, may I know your name to proceed further?
assistant
Ryan Campbell here.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, no issues. Thank you for checking.
user
Thank you for reaching us.
assistant