Hello.
user
Hello. How can I help you today?
assistant
I need to change my travel dates in the past ticket because my friend gave the wrong travel dates. Can you please help me in changing the details?
user
Sure, I will help you. Please hold on for a moment.
assistant
Thank you for accepting my request. Ok, I will wait.
user
May I know know your name please?
assistant
 My name is Matthew Walker.
user
Sorry Walker, no reservation found by your name in our database.
assistant
It's ok, not a problem. Thank you for searching my ticket status.
user
Thank you for contacting us.
assistant