Hi.
user
Hello, how may I help you?
assistant
I want to change my existing reservation which is done recently due to some health issues, can you please help me?
user
Sure, may I know your name please?
assistant
Sure, my name is Emily White.
user
Ok, please wait for a while.
assistant
Sure, I will wait.
user
Sorry to inform you Emily White, there is no active reservation found with your name in our records.
assistant
Ok, not an issue. Anyways, thank you for your service.
user
Most welcome.
assistant