Hello.
user
Hello. How can I aid you today?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, I am gleeful to help you with that. May I know your name please?
assistant
I am Kimberly Parker.
user
Please wait for a while, let me check your previous reservation status.
assistant
Sure, take your time.
user
Thank you for waiting. There is no active reservation found on your name in our records to change.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us, have a great day.
assistant