Hi.
user
Hello, how can I assist you?
assistant
My business meeting has been postponed, so I would like to change my existing reservation.
user
May I know your name to alter your reservation?
assistant
Sure, my name is Joshua Taylor.
user
Sorry Taylor, no reservation is found by your name.
assistant
That's fine, no problem. Thank you for checking.
user
Thank you for choosing us.
assistant
You are welcome.
user