Hello.
user
Hello, good evening!.
assistant
I'm looking for an agency which will provide cancellation service also, will your agency provide that service?
user
Yes, we do provide cancellation service also.
assistant
Last week I have booked a ticket to Washington but due to heavy floods at my location, I'm unable to step out from my home. Can you please help me out in cancelling my recent reservation?
user
Sure, I will help you in cancelling your reservation. Can you please provide your good name for checking your reservation status?
assistant
Sure, I have booked the ticket with the name Kathleen Thompson.
user
Can you please be on hold for a moment?
assistant
Yes, I'll be online. Please carry on.
user
Thanks for being on hold. I have searched the database with your name Kathleen Thompson and I couldn't find any active reservation with your details.
assistant
Oh! May be I have done a wrong booking, I'll recheck it once and get back to you later. Thank you anyways.
user
Thank you for utilising our service, have a great day.
assistant