Hi.
user
Hello. How can I assist you at this moment?
assistant
I want to amend my existing reservation due to personal issue, can you please help me?
user
Sure, I am happy to help you with that.
assistant
Thank you.
user
Can I have your good name please to check your reservation status?
assistant
Sure, I am Ronald Parker here.
user
Ok, please wait a moment.
assistant
Sure, I will wait.
user
Sorry Ronald Parker, no reservation has found under your name to change.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us, have a good day.
assistant