Hi.
user
Hello, how may I help you?
assistant
Can you please help me in cancelling my reservation?
user
Sure, can I know your name please?
assistant
I am Nancy Thompson.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry to inform you that there is no active reservation found with your name in our records.
assistant
Ok, no problem. Thank you.
user
Most welcome.
assistant