Hello.
user
Hello, how can I guide you for today?
assistant
Unfortunately, I would like to cancel my reservation due to heavy flood, can you please help me in this condition?
user
May I know your name?
assistant
Sure, my name is Linda Clark.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure, take your time.
user
Sorry, there is no reservation found under your name.
assistant
Ok, no problem.
user
Thank you for contacting us, have a nice day.
assistant
Thank you for your service.
user