Hello.
user
Hello. What can I do for you today?
assistant
David Jones here, booked a ticket for a small trip, but due to some urgency, I need to cancel my reservation, can you please help me?
user
David Jones, let me check with your previous reservation for a moment.
assistant
Sure, take your time to check.
user
Sorry for your inconvenience but no reservation was found by your name.
assistant
That's ok. Thank you for your information.
user
Thank you for choosing us, keep reaching for your further bookings. Welcome.
assistant
Welcome.
user