Hello.
user
Hello. How may I guide you today?
assistant
Virginia Collins here. I want to change my reservation due to health issues, can you help me?
user
Sure, I will help you with that.
assistant
Ok, I will be waiting for your response.
user
I am sorry to say that there is no reservation found under your name.
assistant
Oh! That's very sad to know, thank you for checking anyways.
user
Thank you for contacting us.
assistant
Most welcome.
user