Hello.
user
Hello, how may I aid you for today?
assistant
I need to cancel my reservation which I did recently on the name Kenneth Lee?
user
I am glad to help you about that.
assistant
Ok, thank you.
user
Sorry Lee, there are no active reservations under your name to cancel.
assistant
That's ok, thank you for connecting with me and for the information.
user
Most welcome, thank you for reaching out here.
assistant