Hello.
user
Hello, How can I help you?
assistant
I want to change my existing reservation, my music concert got postponed. Can you please help me out with that?
user
Sure, May I know your name?
assistant
Thank you, my name is Amanda Lee.
user
Ok, please wait a minute.
assistant
Sure, take your time.
user
Thanks for waiting, there is no active reservation on your name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you.
assistant