Hi.
user
Hello, how can I help you today?
assistant
I am Michael Jackson. Will you please assist me in cancelling my reservation as the program which I want to visit got postponed?
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry to say, no reservation found with your name.
assistant
It's ok, thank you for your kind information.
user
Thanks for reaching us, have a good day.
assistant