Hello.
user
Hello, how may I aid you today?
assistant
I am Paul Williams. Can you please help me with cancelling my reservation?
user
Sure Paul, I am here to help you out.
assistant
Thank you.
user
Please wait a  moment to check the reservation on your name in our database.
assistant
Sure, take your time.
user
Sorry Paul Williams, there is no active reservation on your name in our database.
assistant
Oh! It may not be booked properly. Anyway, thank you for your time.
user
Thank you for reaching us.
assistant