Hello.
user
Hello, how can I help you?
assistant
Due to my ill health, I would like to cancel my recent reservation. Please help me out.
user
Sure, may I know your name please to check the status of your reservation?
assistant
Sure, my name is Richard Jones.
user
Give me a minute, Jones.
assistant
Sure, take your time.
user
Jones, there is no reservation found with your name in our records.
assistant
Ok, no issue. Thank you for your information.
user
Thank you for contacting us, have a good day.
assistant