Hi.
user
Hello, how can I help you?
assistant
I want to cancel my reservation, due to the heavy rainfall from a couple of days. Can you help me with that?
user
Ok. May I know your name to check reservation?
assistant
I am David Thomas.
user
Give me a moment.
assistant
Sure.
user
Thank you for your time.
assistant
Ok.
user
We found reservation on your name. Shall I cancel it?
assistant
Please cancel it.
user
Your reservation has been successfully cancelled.
assistant
Thanks for your assistance.
user
Thank you for reaching us.
assistant