Hello.
user
Hello, how may I help you?
assistant
I want to change my reservation, can you help me with that?
user
I can help you, can I know your name?
assistant
Sure, Deborah Nelson here.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry Nelson, there is no active reservation found with your name.
assistant
Oh, it's very sad to hear from your side. Thanks for the information.
user
My pleasure.
assistant