Hello.
user
Hello, how may I assist you today?
assistant
Can you aid me to cancel my reservation due to an emergency?
user
Sure, may I know your name for the cancellation process?
assistant
Pamela Thompson here.
user
Sorry as per your concern I can not amend your reservation as your reservation is not found as per our records.
assistant
No issue. Thank you.
user
Welcome, thank you for reaching us.
assistant