Hello.
user
Hello, how can I assist you today?
assistant
I need to cancel my reservation as I need to stay back in my own city due to my house has collapsed by Floods. Can you help me out?
user
Sure, may I know your good name?
assistant
I have made my reservation on the name Helen Mitchell.
user
Please wait for a moment.
assistant
Ok.
user
Sorry to say that, no reservation was found with your good name.
assistant
No issue, thank you for your information.
user
Thank you for opting us.
assistant