Hi.
user
Hello. How may I assist you?
assistant
Can you please help me to cancel my recent reservation as my trip got cancelled?
user
I am happy to help you, may I know your name to check your previous reservation?
assistant
I am Sarah Rodriguez.
user
Sorry to say, there is no reservation found with your name in our database.
assistant
No issues. Thank you for your information.
user
Welcome Sarah Rodriguez.
assistant