Hello.
user
Hello.
assistant
I am Anna Hall.
user
How can I guide you at this moment?
assistant
 I want to cancel my reservation, can you please help me?
user
Sure, please allow me a moment to check your previous booking.
assistant
Sure.
user
Thank you for waiting, there is no reservation obtained on your name in our back end.
assistant
Ok, not a problem. Thank you.
user
You are most welcome and have a nice day.
assistant