Hello.
user
Hello, how may I assist you?
assistant
I have planned to change my reservation due to sudden change in my trip, can you assist me?
user
Sure, will you please let me know your name?
assistant
Laura Thomas.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no reservation found active under your name in our data base.
assistant
No problem, thank you for searching.
user
Thank you for reaching us.
assistant