Hello.
user
Hello, how may I render you today?
assistant
I would like to change my existing reservation, can you please help me?
user
Sure, I will help you with that. May I know your good name?
assistant
Thank you. My name is Stephanie Harris.
user
Ok, please wait for a while.
assistant
Sure, I will wait for your response.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
No problem, thank you for checking.
user
Thank you for reaching us.
assistant