Hello.
user
Hello. How can I assist you?
assistant
My exam has been postponed, so I want to reschedule my itinerary dates.
user
Sure, can I know your name please?
assistant
Michelle Edwards here.
user
Ok, wait a moment please.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
No problem, thank you.
user
Thank you for approaching us.
assistant