Hello.
user
Hello. How may I assist you?
assistant
I want to cancel my reservation, why because my friends already done my reservation with some other airlines. So could you please help me out?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name?
assistant
Sure, my name is Benjamin Smith.
user
Benjamin Smith, currently there is no reservation on your name.
assistant
That's Ok, thanks for your help.
user
Thank you.
assistant