Hello.
user
Hello. How may I aid you?
assistant
I want to cancel my reservation due to snow storm forecast in my area, can you please help?
user
Sure, I am glad to help you. May I know your name.
assistant
Sure, my name is Laura Rodriguez.
user
Please wait for a while.
assistant
Ok.
user
Laura, I cancelled your reservation.
assistant
Thank you very much.
user
Thank you for reaching us.
assistant