Hi.
user
Hello. How can I aid you?
assistant
I want to change my reservation as my mother is unwell, can you please do that for me?
user
Sure, I will help you. May I know your name?
assistant
Sure, my name is Raymond Moore.
user
Ok, please wait for a while. I will check your reservation status and get back to you.
assistant
Sure, I will wait for your response.
user
Sorry for inconvenience, there is no reservation found by your name in our database.
assistant
Not an issue, thank you for checking.
user
Thank you for approaching us.
assistant