Hello.
user
Hello. How can I help you?
assistant
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
user
May I know your name please?
assistant
Thank you for your response, my name is Thomas Harris.
user
Sorry to say, there is no reservation on your name in our database.
assistant
That's ok, no problem.
user
Thank you for opting us.
assistant
Thank you for your information.
user