Hello,.
user
Hello. How may I provide assistance for you?
assistant
Can you please help me in changing my reservation as the arts and crafts festival which I want to attend got postponed?
user
Sure. Let me know your good  name to check the previous reservation on your name?
assistant
My name is Jennifer Lee.
user
Please, standby.
assistant
Ok.
user
Thank you for being patience. No reservation found on your name.
assistant
Not a problem, thank you for the information.
user
Thank you for availing us.
assistant