Hi.
user
Hello. How may I help you?
assistant
I want to change my existing reservation due to my health issue, so can you please help me with this?
user
Sure, I will help you. Can I have your name?
assistant
My name is Emma Mitchell.
user
Please, wait for a while.
assistant
Sure.
user
Thank you for waiting, I did not find any reservation on your name.
assistant
Not a problem, thank you for the information.
user
Thank you for reaching us.
assistant