Hi.
user
Hello, how may I  serve you today?
assistant
I want to change my recent reservation due to heavy snow fall from couple of days. Can you help me with changing?
user
Sure, we are here to help you. May I know on which name the ticket has been reserved?
assistant
Justin Allen is my name.
user
Ok, please wait for  few minutes.
assistant
Sure.
user
Sorry we couldn't find any reservation with your name.
assistant
Ok, no issues. Thanks for your information.
user
Thank you for availing us. Have a great day.
assistant