Hi.
user
Hello.
assistant
I am Margaret Davis.
user
How may I assist you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I am here to help you out. Wait a moment please.
assistant
Sure.
user
Margaret Davis, we haven;t found any reservation under your name in our database.
assistant
No problem, thanks for checking.
user
Thank you for reaching us.
assistant