Hello.
user
Hello. How may I assist you at this moment?
assistant
I am Eric Robinson.
user
Welcome to flight booking agency Eric.
assistant
Thanks, I want to cancel my flight ticket, can you please help me with that?
user
Sure, I will assist you with that.
assistant
Thank you.
user
Please wait a moment to check your previous reservation.
assistant
Ok.
user
We regret to inform you that, there is no reservation on your name in our records.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for reaching us, have a great day.
assistant