Hello.
user
Hello. How can I aid you?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So I want to change it. Can you please help me to change my active reservation?
user
Sure, I will help you in amending your reservation. Please provide me the name to check for the status.
assistant
Thank you, I have reserved my ticket on Susan Parker.
user
Please be on hold, I will get back to you in a minute.
assistant
Sure.
user
Thank you for waiting. Here, there is no active reservation have been found under your name in our database to amend it.
assistant
Ok, thank you for notifying me.
user
Thank you for reaching us with a query.
assistant