Hello, Kevin Adams here.
user
Hello. Kevin Adams, how may I help you?
assistant
I am not feeling well so, I can't travel. Can you cancel my tickets?
user
So sad, may I know your good name for further verification? Wait a moment please.
assistant
Yes.
user
Sorry, there is no reservation found with your name. Is anything else I may assist you?
assistant
No. Thank you.
user
Thank you and get well soon.
assistant