Hello.
user
Hello. How can I assist you at this moment?
assistant
I have to change my recent ticket because my health is not good. So, I am unable to travel in this dates. Can you help me?
user
Sure, I will help you with that.
assistant
Thank you.
user
Can I have your name please for checking your reservation?
assistant
My name is George Scott.
user
Ok, please wait a moment.
assistant
Ok.
user
Sorry George Scott, no reservation has found under your name to change.
assistant
It's ok, not an issue. Thank you for searching.
user
Thank you for choosing us, have a great day.
assistant