Hello.
user
Hello. How may I assist you?
assistant
Actually, I want to cancel my recently done reservation due to heavy floods at Denver, can you please help me in this intent?
user
Ok, can I have your name so that I can check your reservation to cancel it.
assistant
Sure, my name is Brandon Young.
user
 Brandon Young, there is no reservation found with your name.
assistant
That's fine.
user
Ok, thanks for approaching us.
assistant
Thank you for contacting us.
user