Hello.
user
Hello. How can I assist you from flight booking agency?
assistant
Due to sudden weather change, I would like to change my existing reservation. Can you help me?
user
Sure, I am here to help you. May I know on whose name you have done the reservation previously?
assistant
Please check with the name Thomas Phillips.
user
Ok, give me a moment please.
assistant
Sure.
user
I have searched the database with your name Thomas Phillips, I couldn't find any reservation with your name to change it.
assistant
That's fine, thank you for the information.
user
Thank you for contacting us.
assistant