Hi, I am Richard Wilson.
user
Hello Wilson, how can I render you today?
assistant
Owing an emergence, I want to change my existing reservation. Can you please help me with it?
user
Sure, I am here to help you.
assistant
Thank you.
user
Hold on for a moment. Let me check in our previous data base.
assistant
Ok.
user
Sorry Wilson, there are no flights reserved on your given name.
assistant
No problem. Thanks for the help.
user
Welcome, thank you for choosing us. Have a great day.
assistant