Hi.
user
Hello. How can I assist you today?
assistant
I want to cancel my recent reservation owing to an emergency.
user
Sure, I am here to help you with that. May I know your name please?
assistant
My name is Matthew Lee.
user
Please wait for a moment.
assistant
Sure.
user
Thank you for waiting. There is no active reservation found on your name in our database to cancel.
assistant
Thank you.
user
Thank you for reaching us, have a great day.
assistant