Hello.
user
Hello. How can I assist you today?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Sure.
user
May I know your name please?
assistant
My reservation was done under the name Justin Campbell.
user
Justin Campbell, there is no reservation found under your name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for contacting us.
assistant