Hello.
user
Hello. How may I help you today at this moment?
assistant
I need to cancel my existing reservation, as my planned trip with my friends got cancelled. Can you please help me out?
user
Sure, may I know your name please?
assistant
Thank you for considering my request.
user
Please wait a moment.
assistant
Myself Gregory Jackson.
user
Sorry there is no reservation found with your given name.
assistant
Not a big problem, anyway thank you for the information.
user
Thank you.
assistant