Hi.
user
Hello, how may I assist you today?
assistant
I want to cancel my recent reservation owing to an emergency.
user
Sure, may I know your good name to check the reservation list?
assistant
My name is Nicholas Young.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there is no reservation on your name.
assistant
Thank you.
user
Thank you so much for choosing us.
assistant