Hello.
user
Hello. Is there any help that I can assist you?
assistant
I want to cancel my reservation, can you please help me to cancel my reservation?
user
Sure, I can help you.
assistant
Thank you.
user
Can I know your name for checking purpose?
assistant
My name is Frank Johnson.
user
Please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation found for the user name in our data base to help you with cancellation process.
assistant
Ok, not a problem. Thank you.
user
You are most welcome.
assistant