Hello.
user
Hello, what kind of assistance you are expecting from my end?
assistant
Myself Jerry Wright, I want to cancel my existing reservation because there is a heavy snow fall due to that all our main roads got blocked and slippy. Can you please assist me?
user
Sure, I am blissful to help you in cancelling the flight.
assistant
That is so nice to hear a positive response, thank you.
user
Please wait a moment. If I find any active reservation on your name  in our reservation records. I will cancel it.
assistant
Sure, I can understand take your time.
user
Sorry Wright, there is no active reservation on Jerry Wright name in our reservation portal.
assistant
That is good to know, anyways I will not be able to make my trip. Thank you for your valuable information and expeditious service.
user
My pleasure, thank you for approaching us for clarifying your concern.
assistant