Hello.
user
Hello, May I know what kind of service you are expecting from us?
assistant
Can you please help me in changing my reservation as my exams got cancelled?
user
Sure, we are here to help you.
assistant
Thank you.
user
Can you share me your good name please?
assistant
Melissa Wilson here.
user
Please give me a moment.
assistant
Sure.
user
Thanks for your time, there is no active reservation found in your name.
assistant
Ok, no problem. Thank you for checking out.
user
Thank you for reaching us.
assistant