Hi.
user
Hello. How can I help you?
assistant
Amy Williams here. Due to some changes in my schedule, I want to cancel my trip. Can you please help me with that?
user
Sure, please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found by your name.
assistant
That's ok, thank you for your information.
user
Thank you and have a nice day.
assistant