Hello.
user
Hello, how may I render you?
assistant
I would like to change my existing reservation due to postpone of my seminar. Can you please help me?
user
Sure, I can help you. May I know your name?
assistant
I am Richard Baker.
user
Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry Richard Baker, no reservation is available by your name.
assistant
No problem, thank you for the information.
user
Thank you for approaching us.
assistant