Hello.
user
Hello. What help that you need from my end?
assistant
Actually my Snooker's competition is postponed, so that I want to change my existing reservation. Can you help me?
user
Sure, I can help you and can I know your name for checking purpose?
assistant
Thank you for accepting my request. I am Betty Walker.
user
Please allow me a moment.
assistant
Sure, I will wait.
user
 Thank you for waiting, I have checked in reservation list to change your ticket but could not find any reservation with your name.
assistant
Ok, not an issue. Thank you for your information.
user
You are most welcome and have a nice day.
assistant