Hi.
user
Hello, how may I help you?
assistant
I want to cancel my reservation due to some issues, can you please help me with this?
user
Sure, may I know your name?
assistant
I am Jessica Jones.
user
Wait a minute.
assistant
Sure.
user
Sorry, there was no reservation found on your name.
assistant
It's ok, thank you.
user
Thank you for reaching us.
assistant