Hi.
user
Hello. How may I assist you at this moment?
assistant
I am Laura Moore, I need to change my reservation as my exams got postponed. Can you please help me out?
user
Sure, I am glad to help you with that. Please wait a moment to check your previous reservation.
assistant
Sure, I will wait for your response.
user
We regret to inform you that there is no reservation on your name in our records.
assistant
It's ok, anyway thank you for the help.
user
Thank you for reaching to our services, have a great day.
assistant