Hello.
user
Hello, how may I support you today?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, may I know your good name please?
assistant
Donna Gonzalez here.
user
Thanks for providing your name. Please wait for a while, I will check the reservation list and revert to you.
assistant
Ok.
user
Thanks for being waiting, unfortunately there is no reservation found on your name.
assistant
No problem, Thank you.
user
Thanks for contacting us, have a nice day.
assistant