Hello.
user
Hello. How can I assist you at this moment?
assistant
My name is Matthew Johnson. Owing to an emergency I would like to cancel my reservation, can you please help me out?
user
Sure, I will help you with this.
assistant
Thanks.
user
Matthew Johnson, I have searched the database and couldn't find any active reservation under your name.
assistant
No problem, thanks for the information.
user
Thank you for utilising our service.
assistant