Hello.
user
Hello, how may I abet you?
assistant
Meeting family friend on his birthday got postponed, will you help me to change my existing reservation?
user
Sure, may I know your name to check the current status and revert you?
assistant
Helen Jones here.
user
We found a reservation on your name. May I know your updated travel dates?
assistant
My new airport codes are JFK - DTW. My travelling dates are 05/10 and 05/12.
user
Ok, please wait.
assistant
Sure.
user
 Thanks for sharing your details, we are unable to provide flight in between your journey routes due to heavy snowfall at destination airport.
assistant
Ok, no issues. Thank you.
user
Thank you for opting us.
assistant