Hello.
user
Hello. How can I assist you at this moment?
assistant
Can you please help me to make some changes in my existing reservation?
user
Sure, I will help you with that.
assistant
Thank you.
user
Can I have your good name please to check availability of your reservation?
assistant
My name is Karen Gonzalez.
user
Ok, please wait a moment to check your reservation status.
assistant
Sure.
user
Sorry Karen Gonzalez, no reservation has found under your name to change.
assistant
No problem, thank you for the information.
user
Thank you for choosing us, have a good day.
assistant