Hi. I am Dorothy Hernandez.
user
Hello, how can I help you?
assistant
Earlier I made a reservation for my trip through an agent but, agent booked on wrong date. So, I request you to please change it to my actual date.
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok, no problem. Thank you for your response.
user
Thank you for reaching us.
assistant