Hello.
user
Hello, how may I aid you today from my end?
assistant
I want to change my existing reservation due to some health issues, can you help me with that?
user
Sure, I am here to help you out. Please provide me your name to check the reservation status on your name in our database.
assistant
My name is Pamela Garcia.
user
Sorry, there is no active reservation on your name in our database.
assistant
No problem, thank you for the information.
user
Thank you for reaching us.
assistant