Hello.
user
Hello.
assistant
I am Donald Walker.
user
How can I assist you at this moment?
assistant
I just want to change my existing reservation, due to some personal problem, can you help with it?
user
Sure, I will help you with this. Please give me a moment to check your reservation status.
assistant
Sure, take your own time.
user
Donald Walker, there is no active reservation found under your name in our database.
assistant
Ok, no problem. Not an issue.
user
Thank you for contacting us.
assistant
Thanks for your help.
user