Hello.
user
Hello. How can I assist you today?
assistant
I have to change my flight ticket booking done in the last week that I am unable to travel, can you please help me in that one?
user
Sure, please give me a moment. Please mention your name for checking the reservation.
assistant
Sure, my name is Mark Phillips.
user
Thanks for waiting, there is no reservation found under your name.
assistant
Ok, no problem with that one. Thank you for your help.
user
Welcome, have a great day.
assistant