Hello.
user
Hello, how may I support you today?
assistant
Owing to emergency I want to cancel my recent reservation, can you help me with that?
user
Sure, please share me your good name.
assistant
I am Kevin Thomas.
user
Please wait for  a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your good name.
assistant
No problem, thank you for the checking.
user
Thank you for reaching us.
assistant