Hi.
user
Hello, how may I assist you?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, may I know your good name please?
assistant
I am Rebecca Scott.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
Ok, no problem.
user
Thank you for reaching us.
assistant
Thanks for the information.
user