Hi,.
user
Hello, how may I amend you today?
assistant
Due to an emergency, I need to change my existing reservation. I am Samantha Thompson.
user
Sure, we are glad to serve you. Can you please wait for a moment, I will check with your reservation.
assistant
Ok.
user
Thank you for waiting. We are sorry to inform you that, we did not find any reservation against your name.
assistant
Thanks.
user
Thank you for approaching us Have a good day.
assistant