Hello.
user
Hello, how may I help you?
assistant
Can you please help me to change my reservation?
user
Sure. May I know your name for further proceeding.
assistant
My name is Deborah Collins.
user
Please wait.
assistant
Sure.
user
Sorry Deborah Collins, we haven't found any previous flight reservation based on your name.
assistant
Ok, not a problem. Thank you.
user
Thanks for reaching us.
assistant