Hello.
user
Hello, how can I aid you?
assistant
I would like to change my reservation as I am leaving for hometown, can you please help me out?
user
Sure, may I know your name?
assistant
Mark Edwards here.
user
Give me a minute for checking.
assistant
Sure.
user
Sorry, there is no active reservation found under your name.
assistant
Ok no problem, thank you for your services.
user
Thank you for opting us.
assistant