Hi.
user
Hello. How can I aid you today?
assistant
I am Jacob Hill. I want to change my flight reservation as I am unwell, can you please help me?
user
Sure, I am here to help you with that. Please wait for a minute.
assistant
Thank you.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
No problem, thank you for checking.
user
Thank you for reaching us.
assistant