Hello, I am Donald Allen.
user
Hello, how can I serve you?
assistant
I want to change my existing reservation, because unfortunately my grandmother has passed away. Can you please help me out?
user
Sure. Please wait for a moment.
assistant
Sure.
user
Unfortunately, We did not found any reservation on your good name.
assistant
Ok, not an issue. Thank you.
user
Thanks for contacting us.
assistant