Hi.
user
Hello, how may I support you?
assistant
Actually I have planned a trip to enjoy my weekend. But, unfortunately I have met with illness. So, I need to cancel my ticket. Can you help me with cancellation?
user
Sure, I will help you. Can I have your name please?
assistant
Donna Phillips, is my name.
user
Ok, just a moment.
assistant
Sure.
user
Thanks for your time, no reservation was found based on your good name.
assistant
 Ok, not a problem. Thanks for your kind information.
user
Thank you for selecting us.
assistant