Hi.
user
Hello. How can I help you?
assistant
Actually, I want to cancel my reservation which is done recently due to heavy rain fall, can you please help me in this condition?
user
Sure, may I know your name please?
assistant
Sure, my name is Matthew Anderson.
user
There is no reservation on your name in our database.
assistant
That's fine.
user
Thank you for opting us.
assistant
Thank you for your service.
user