Hello.
user
Hello, how can I serve you today?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, can you please share me your name?
assistant
Edward Phillips here.
user
Ok, please wait a moment.
assistant
Sure.
user
We found a reservation with your name.
assistant
Ok. Please cancel the ticket.
user
Your ticket is cancelled.
assistant
Thank you for your kind service.
user
Thanks for reaching us.
assistant