Hello.
user
Hello, how can I assist you today?
assistant
I have some personal matters that need fixing so I need to cancel my recent reservation. Can you please help me in that?
user
Sure, I will help you with that. Let me know your name to check your reservation?
assistant
My name is Ruth Phillips.
user
Please wait a while.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for choosing us.
assistant