Hi.
user
Hello. How can I help you at this moment?
assistant
I want to cancel my recent reservation due to an emergency, can you please help me?
user
Sure, I am gleeful to help you with that. May I know your name please?
assistant
Sure, my name is Benjamin Jones here.
user
Please wait for a moment, let me check your previous reservation status.
assistant
Sure, I will wait for your response.
user
Thank you for waiting.
assistant
Welcome.
user
There is no active reservation found on your name in our database to cancel.
assistant
Ok, not an issue.Thank you for your information.
user
Thank you for reaching us, have a great day.
assistant