Hello.
user
Hello. How may I guide you today?
assistant
Can you please help me in changing my existing reservation?
user
Sure, I will help you with that.
assistant
Thank you.
user
Can I know your name to check your previous reservation status?
assistant
My name is Kimberly Thomas.
user
Please be on hold.
assistant
Sure.
user
We regret to inform you that, there is no reservation available on your name in our records.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for reaching us, have a great day.
assistant