Hello.
user
Hello. How may I help you?
assistant
I want to change my reservation, because I have some another important work on those dates, can you please change my reservation?
user
Sure, I will help you. Please provide your name.
assistant
Thanks, my name is Kimberly Wilson.
user
Wilson, no reservation has been found on your name in our database.
assistant
Oh! It's ok no problem.
user
Thank you for approaching us.
assistant
Thank you for your information.
user