Hello.
user
Hello, how may I help you today?
assistant
Brian Clark here, Because of heavy rainfall in JFK I want to change my existing reservation. Please check is there any existing reservation on my name.
user
Give me a moment, let me check your details.
assistant
Sure.
user
Sorry, I didn't found any reservation basis on your details.
assistant
That's ok, thanks for your information.
user
Thank you for contacting us.
assistant