Hi.
user
Hello. How may I assist you today?
assistant
I want to cancel my reservation as I am unwell, could you please do that for me?
user
Ok, let me check with it. Can I know your name for checking the reservation status?
assistant
Sure, my name is Barbara Perez.
user
Barbara Perez, there is no active reservation under your name.
assistant
No problem, anyway thank you very much for checking.
user
Thank you for choosing our airlines. Have a great day.
assistant