Hello, I am Sandra Brown,.
user
Hello, how may I assist you today?
assistant
I want to cancel my recent reservation, as I am suddenly fallen ill. Can you please help me in cancelling?
user
Sure, please wait for sometime.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, no worries. Thank you for your information.
user
Thank you for reaching us.
assistant