Hello.
user
Hello, how may I assist you today?
assistant
Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?
user
Sure, may I know your good name?
assistant
I am Jennifer Allen.
user
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, no problem. Thank you for checking.
user
Thank you for opting us.
assistant