Hello.
user
Hello. How may I assist you at this moment?
assistant
Due to an emergency, I want to cancel my reservation. Can you help me?
user
Sure, I will help you with that. May I know your name to check your previous reservation?
assistant
Matthew Young here.
user
Pleas wait for a minute.
assistant
Sure.
user
We regret to inform you that there is no reservation found on your name in our records.
assistant
No problem, Thanks for the information.
user
Thank you for reaching to our services, have a great day.
assistant