Hello.
user
Hello, how can I guide you for today?
assistant
I am Shirley Young. I need to cancel my recent reservation due to postpone of practical exam. Could you please help me in doing that?
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
No problem, thank you for your information.
user
Thank you for contacting us, have a nice day.
assistant