Hello.
user
Hello, how may I support you today?
assistant
I need you to change my recent reservation. Please help me.
user
Sure, please share me your good name.
assistant
My name is Shirley Anderson.
user
Please wait for a while.
assistant
Sure, I will wait.
user
Sorry to say that, there is no active reservation found on your name.
assistant
That's ok. Thank you.
user
Thank you for availing us.
assistant