Hi.
user
Hello, how can I guide you for today?
assistant
Owing to an emergency condition, I would like to cancel my recently done reservation, can you please help me in this?
user
May I know your name?
assistant
Sure, my name is Margaret Scott.
user
Please give me a minute, I will check the status of  your existing reservation.
assistant
Sure, take your time.
user
Sorry, there is no reservation found under your name.
assistant
That's fine.
user
Thank you for contacting us, have a nice day.
assistant
Thank you for your service.
user