Hello. I am Robert Collins.
user
Hello, how can I guide you today?
assistant
Due to an emergency, I need to cancel my reservation. Can you please help me with it?
user
Sure, I am here to help you. Please hold on.
assistant
Ok.
user
Thanks for your time, there is no active reservation  found on your name.
assistant
Ok, not an issue. Thank you.
user
Thank you for availing us.
assistant