Hello,.
user
Hello, how may I help you today?
assistant
 I am Dorothy Roberts. I would like to cancel my recent reservation due to continued rainfall tennis match has been cancelled. Will you please help me with cancellation?
user
Sure, I am happy to help you for that. Please wait for a while, I will let you know in a moment.
assistant
Ok.
user
Thanks for waiting, no reservation found on your given name.
assistant
Thank you for your quick response.
user
Thanks for connecting with us.
assistant