Hello.
user
Hello, how may I assist you?
assistant
Due to heavy snow fall I want to cancel my recent reservation. Can you help me?
user
Sure, please let me know your name?
assistant
Scott Jones.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, no reservation found on your name to cancel your reservation.
assistant
It's not a problem. Thanks for your positive response.
user
Thanks for opting us.
assistant