Hi.
user
Hello, how may I aid you today?
assistant
I want to cancel my recent  reservation due to sudden cancellation of my trip. Can you help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
Can I have your name to proceed further?
assistant
I am Nancy Moore.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for your time, sorry no reservation found on your name.
assistant
Not a big issue, anyhow thank you very much for checking the reservation status.
user
Thank you for reaching us.
assistant