Hello.
user
Hello.
assistant
Mark Clark here.
user
How can I help you?
assistant
I would like to change my existing reservation, due to the climate. Can you help me?
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found by your name.
assistant
It's ok, not an issue for me. Thank you for your information.
user
Thank you and have a nice day.
assistant