Hello. I'm Samuel Perez.
user
Hello Perez, welcome to Global agency.
assistant
I was fallen sick due to bad weather in my area.So, I would like to cancel my current reservation. Can you help me with that?
user
Sure, let me check in our database.
assistant
Sure, take your time.
user
Your ticket has been cancelled successfully.
assistant
Thank you for your help.
user
Thank you for choosing our agency.
assistant