Hello. Gary Jones here.
user
Hello. How may I assist you today?
assistant
I want to cancel my reservation because my aunt passed away, can you help me?
user
Sure, I am glad to help you to cancel your reservation.
assistant
Ok, please check with my existing reservation and tell me the booking status.
user
Sure, please give me a moment.
assistant
Ok, take your time.
user
Sorry, I didn't find any reservation on your name in our database.
assistant
Oh! That's fine, thank you for checking.
user
Welcome, thank you for opting us.
assistant
You are most welcome.
user