Hello.
user
Hello, how can I guide you for today?
assistant
Larry William here, can you help me to change the reservation been booked by my brother a week ago?
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok, please take your own time.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, that is not a problem, thank you for assisting me.
user
Thank you for contacting us, have a nice day.
assistant