Hello.
user
Hello. How may I assist you?
assistant
I would like to do some changes in my existing reservation, can you help me in that?
user
Sure, I will help you. Can I have your name please?
assistant
Sure, myself Amy Allen.
user
Please hold on a moment.
assistant
Sure, I will wait for your response.
user
Amy Allen, no reservation has been found on your name in our database.
assistant
That's ok, no problem. Thank you for the information.
user
Thank you for choosing us.
assistant