Hi.
user
Hello, how can I help you today?
assistant
Owing to an emergency, I want to change my existing reservation.
user
Let me know your name to check your reservation?
assistant
Sure, Anthony Young here.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
Ok, no issues. Thank you for your assistance.
user
Thank you for choosing us.
assistant