Hello.
user
Hello.
assistant
Matthew Lee here.
user
How may I assist you?
assistant
Can you please help me in cancelling my recent reservation? As my planned trip has been cancelled.
user
Sure, I am here to help you. Please wait a moment, I will check your reservation status.
assistant
Sure, I'll wait for your response.
user
Lee, no reservation has been found on your name in our database.
assistant
That's ok, thank you for giving the information.
user
Thank you for approaching us.
assistant