Hello.
user
Hello, how can I assist you for the day?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, I am here to help you.
assistant
Thank you.
user
May, I know your good name?
assistant
Sure, myself Jacob Clark.
user
Sorry, we found no reservation on your given name.
assistant
Oh! It  may not be booked properly due to server issues. Anyway, thank you for your time.
user
Thank you for reaching us.
assistant
Most welcome.
user