Hello.
user
Hello. How can I help you today?
assistant
Can you please help me in changing my reservation, as my exams got postponed?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Thank you for the response, my name is Nicholas Taylor.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, not an issue. Thank you for the information.
user
Thank you for reaching us.
assistant