Hi.
user
Hello. How may I assist you at this moment?
assistant
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
user
Sure, I will help you with that. Can I know your name to check your previous reservation?
assistant
Sure, my name is Jeffrey Moore.
user
Please wait a moment to check.
assistant
Ok.
user
We regret to inform you that there is no reservation on your name in our records.
assistant
That's ok, thank you.
user
Thank you for reaching to our services, have a great day.
assistant