Hi.
user
Hello.
assistant
I am Mark Lopez.
user
What can I do for you?
assistant
Due to heavy rains cricket match got postponed, so I need to change my existing reservation. Can you help me?
user
Sure Mark Lopez, please wait for a while.
assistant
Ok.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
it's Ok, thanks for your support.
user
Thank you for approaching us.
assistant