Hello,.
user
Hello, how can I help you today?
assistant
I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you help me with that?
user
Sure, can I have your name please?
assistant
I am Rachel Evans.
user
Ok, please wait I will get back to you.
assistant
Sure.
user
Thanks for waiting, no reservation found on your name.
assistant
Ok, no issues.
user
Thanks for choosing us.
assistant
Thanks for the information.
user