Hi.
user
Hello. How can I help you?
assistant
Recently I had a reservation with the name of Rachel Phillips, to attend for horse racing festival. I cannot attend there due to some health issues. Can you please cancel my reservation?
user
Sure. Please wait for a while. May I know your name?
assistant
Ok. As I have already mentioned above.
user
Sorry to tell that there is no reservation on your name.
assistant
Ok, not an issue.
user
Thank you for approaching us.
assistant
Thanks for your quick response.
user