Hello.
user
Hello. What assistance do you need from our agency?
assistant
I just want to change my existing reservation, due to sudden change in meeting. Can you please assist me for modifications?
user
Sure, I am glad to help you with that. Could you please tell me your name to check the ticket status?
assistant
Sure, please check my reservation on the name of Kathleen Jones.
user
I have found your past ticket in our records, can you please tell me your airport codes?
assistant
Sure, my airport codes are OAK to reach my destination PHL.
user
Ok, may I know your departure and return journey dates please?
assistant
My travelling dates are on Aug 19 and 21.
user
Ok, please tell me your preferences if any.
assistant
I prefer an economy class.
user
Ok, do you have any connection limit requirement?
assistant
No.
user
Ok, there is a flight with the connection limit 2 which is an economy class flight. This flight departs at 22:00 PM and returns at 22:00 PM. Shall I proceed with the ticket reservation process?
assistant
Ok, please proceed for booking.
user
I have changed your travelling details in the ticket, the  flight number is 1005 in an American Airlines. Have a nice journey.
assistant
Thank you.
user
Most welcome. Thank you for approaching us.
assistant