Hello.
user
Hello. How may I help you?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Please wait for a moment.
assistant
Sure.
user
I have successfully cancelled your reservation and the amount will be refunded to you within 2 business days.
assistant
Thanks for the help.
user
Most welcome. May I know your name please?
assistant
Frank Scott here.
user
Thank you for reaching us.
assistant