Hi,.
user
Hello. May I know, How best can I support you today?
assistant
Owing to an emergency, I need to cancel my reservation. Can you help me with that?
user
Sure, I can help you in that.
assistant
Thank you.
user
To cancel your ticket, we need your name. Can you provide it?
assistant
I am Samuel Smith.
user
Ok, please wait.
assistant
Sure.
user
Sorry Susan Smith, there is no active reservation on your name to cancel it.
assistant
Ok, thanks for the information.
user
Thanks for approaching us.
assistant