Hello.
user
Hello. How may I help you?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me out?
user
May I know your name please to check the status of your reservation?
assistant
Sure, my name is Carol Young.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Sure, i will wait for your response.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant