Hello.
user
Hello. How may I assist you?
assistant
I want to change an existing reservation, so please help me in changing the reservation.
user
Sure, I am here to help you out. May I know your name please?
assistant
Myself Eric Baker.
user
Eric Baker, we haven't found any reservation under your name in our database.
assistant
Not an issue. Thank you.
user
Thank you for choosing us.
assistant