Hi.
user
Hello, how may I serve you at this moment?
assistant
I want to cancel my reservation which is done recently due to some health issues, can you please help me?
user
Sure, I will help you. Please wait for a moment.
assistant
Thank you.
user
May I know your name?
assistant
Sure, my name is Michael Smith.
user
Sorry, there is no reservation existing on your name.
assistant
Ok, no problem. Thank you for checking out.
user
You are welcome, have a nice day.
assistant