Hello, I am James Phillips.
user
Hello, how may I aid you today?
assistant
I want to change my existing reservation due to postpone of my document verification. Can you aid me in changing my existing reservation?
user
Sure, I will help you.
assistant
Thank you.
user
Please be on hold.
assistant
Sure.
user
Sorry, we did not find any reservation in your name.
assistant
Ok, not an issue. Thanks for your kind response.
user
Thank you for reaching us.
assistant