Hello. I am Justin Lopez.
user
Hello, how may I aid you?
assistant
Unfortunately my exams was cancelled so I want to cancel my reservation. Could you please help me to cancel my reservation?
user
Sure, I am here to help you. May I know your good name please?
assistant
I have already mentioned above.
user
Please hold on a minute.
assistant
Ok, I will wait.
user
Sorry  to inform that, there is no reservation found on your given name.
assistant
Ok, no problem. Thank you.
user
Thanks for reaching us, have a nice day.
assistant