Hello.
user
Hello, how may I support you?
assistant
I am Frank Thomas. My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, let me check the current status and revert to you.
assistant
Sure, take your time.
user
We could not find any reservation active by the name you mentioned above.
assistant
That's ok, not an issue. Anyways, thank you for the information.
user
Thank you for choosing us.
assistant