Hello.
user
Hello.
assistant
My name is Frank Davis.
user
Frank, what kind of service you are expecting from us?
assistant
I want to cancel my reservation, due to some health issue.
user
Let me check your reserved ticket status in our database. Please hold on.
assistant
Ok.
user
Sorry, we could not find a reservation by your name.
assistant
That's ok. thank you for checking.
user
Thank you for choosing us.
assistant
Welcome.
user