Hi.
user
Hello, how can I help you today?
assistant
Owing to an emergency, I want to cancel my recent reservation, can you help me with that?
user
Sure, may I know your good name?
assistant
Sure, Michael Brown here.
user
Please wait for a moment.
assistant
Sure.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok, no worries at all. Thank you for your information.
user
Thank you for reaching us.
assistant