Hi. I am Kimberly Thompson.
user
Hello, how may I oblige you today?
assistant
I am unable to travel to my hometown, can you please help me in cancelling my reservation?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please wait for a minute.
assistant
Ok.
user
Thank you for waiting, there is no reservation found on your name.
assistant
Ok, no problem. Thank you for your response.
user
Thank you for reaching us.
assistant