Hello.
user
Hello.
assistant
I am Betty Roberts.
user
How can I assist you today?
assistant
I am planning to change an existing reservation, due to health issue. Can you please change my reservation?
user
Sure, I am glad to help you with that.
assistant
Sure.
user
Please wait a moment.
assistant
Ok.
user
Sorry, I didn't find any reservation on your name in our database.
assistant
That's fine, thank you for your service.
user
Thank you for opting us.
assistant