Hello.
user
Hello.
assistant
I am Melissa Nelson here.
user
How may I help you?
assistant
I just want to change my existing reservation, due to some health issues. Can you please help with it?
user
Sure, please wait for a moment.
assistant
Ok, sure.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
Ok, not a problem. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant