Hi.
user
Hello, how can I help you today?
assistant
Please help me to cancel my recent reservation due to sudden demise of my great grand mother.
user
Sure, may I know your name please?
assistant
I am Mark White.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry, there was no reservation found with your given name.
assistant
That's ok, not an issue. Thank you.
user
Thank you for reaching us.
assistant