Hello.
user
Hello. How can I provide assistance to you today?
assistant
Owing for an emergency, I want to change my reservation. Can you please help me?
user
Please wait for a moment, while I search for the reservation. May I know your name?
assistant
The reservation was done on the name of Carol White.
user
We did not find any reservation by the name you mentioned above.
assistant
No problem, thank you for checking.
user
Welcome, have a good day.
assistant