Hello.
user
Hello, how may I help you?
assistant
I want to cancel my ticket due to heavy floods in my place.
user
I am happy to help you, may I know your good name?
assistant
Ashley Walker here.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, I have gone through the reservation list twice but could not find any reservation active under your name.
assistant
No problem, thank you.
user
Welcome Ashley Walker.
assistant