Hello.
user
Hello, how may I assist you today?
assistant
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
user
Sure, may I know your name for the cancellation process?
assistant
My reservation was done under the name Samuel Walker.
user
Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Welcome, thank you for the information.
assistant