Hello.
user
Hello, how can I aid you?
assistant
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
user
Sure, I can help you with that. May I know your good name please?
assistant
My name is Kevin Garcia.
user
Please wait for a while.
assistant
Sure.
user
Kevin Garcia, there is no active reservation found under your name to do cancellation.
assistant
Ok, not an issue. Thank you for providing information.
user
Thank you for choosing us.
assistant