Hi,.
user
Hello, what can I do for you?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you help me with this?
user
Sure, may I know your good name please?
assistant
My name is Gary Scott.
user
Ok, please wait a minute.
assistant
Ok.
user
Thank you for your time. We found a reservation with your name. May I proceed for cancellation?
assistant
Please go ahead with the cancellation.
user
Ok, your reservation has been cancelled and your refund with sent to your registered email address.
assistant
Thanks for your response.
user
Thank you for choosing us.
assistant