Hi.
user
Hello, how can I guide you at present?
assistant
I am Michael Thomas. I want to change my reservation due to health problem, can you help me?
user
Sure, we are here to help you to change it.
assistant
Thank you.
user
Please wait for sometime.
assistant
Sure.
user
Thanks for being patient, there was no active reservation on your name.
assistant
No problem, thanks for checking.
user
Thank you for opting us.
assistant