Hello, I am Betty Martinez.
user
Hello, how can I best assist you today?
assistant
Due to personal problems I need to stay at home. Would it be possible to cancel my recent reservation?
user
Yes, it is possible. Please wait for a while, I will check the reservation list.
assistant
Sure.
user
Unfortunately, there is no reservation found on your name.
assistant
No problem, thank you for the information.
user
Thanks for connecting us.
assistant