Hello.
user
Hello.
assistant
Myself Janet Perez.
user
What can I do for you Perez?
assistant
I want to cancel my reservation because my friend is in hospital I need to look after him. Can you please help me?
user
Sure, I will help you to cancel your reservation. Give me a moment.
assistant
Thank you.
user
Sorry Janet, there is no reservation found on your name to cancel.
assistant
It's ok, thank you for checking.
user
Welcome. Thank you for choosing us.
assistant