Hi,.
user
Hello, how may I assist you?
assistant
I want to cancel my reservation due to my health issue, can you please help me in cancellation process?
user
Sure, we are here to help you.
assistant
Thank you.
user
Please provide me your name to check the details.
assistant
My name is Jason Hernandez.
user
Ok, please wait.
assistant
Sure.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Not a problem, thank you.
user
Thank you for reaching us.
assistant