Hi.
user
Hello, how can I assist you?
assistant
I would like to cancel my flight reservation as I am sick, can you please help me in cancelling my reservation?
user
Yes, I am here to help you. May I know your name please?
assistant
My name is Robert Smith.
user
Ok, please stand by I will get back to you.
assistant
Sure.
user
Thank you for your time, sorry no reservation found on your name.
assistant
Not an issue. Anyway, thank you for checking.
user
Thank you for reaching us.
assistant