Hello.
user
Hello. How may I help you?
assistant
I am Joshua Harris, I want to change my existing reservation due to bad weather condition.
user
Ok. I will help you with that, wait for a while.
assistant
Sure.
user
Thanks for your time. We did not find any reservation on your name.
assistant
Not an issue, thank you for your help.
user
Thank you for contacting us.
assistant