Hello.
user
Hello, how can I serve you today?
assistant
I am Susan White. Owing to an emergency, I want to change an existing reservation. Could you help me in changing reservation?
user
Sure, we are here to help you. Please wait a minute, I will check your reservation in the database and let you know.
assistant
Sure.
user
Thank you for being patient, sorry to say that no reservation matches with provided name.
assistant
Not an issue. Thanks for your information.
user
Thank you for opting us, have a nice day.
assistant