Hello.
user
Hello, how may I help you?
assistant
Can you please help me to change my recent reservation?
user
Sure, can I know your name please?
assistant
Please check the ticket under the name Jessica Johnson.
user
Ok, please wait for a while.
assistant
Sure, I will wait.
user
Sorry, there is no active reservation found with your name in our records.
assistant
That's fine, no issue. Anyway thank you for checking.
user
Most welcome.
assistant