Hello.
user
Hello. How may I assist you today?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please help me out?
user
Sure, I am glad to help you with the ticket cancellation. I need some basic information to check your ticket details, can you please tell me your full name?
assistant
My name is Brenda Carter.
user
Ok, please wait a minute I will get back to you with the present status.
assistant
Sure.
user
I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
That's fine, thank you for your service.
user
Thank you for approaching us.
assistant