Hello, I am Jonathan Evans.
user
Hello, how may I aid you today?
assistant
I want to cancel my reservation due to heavy snow fall at my destination. Can you help me with it.
user
Sure, we are here to help you. Please hold a moment.
assistant
Ok.
user
Thanks for your time, sorry, no reservation found with your name.
assistant
Not an issue, thank you for the information.
user
Thank you for approaching us.
assistant