Hello.
user
Hello. How may I assist you today?
assistant
I am Patrick Nelson. I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.
user
Sure, I will try to help in cancelling your ticket, please wait for a minute.
assistant
Thank you for accepting my request. I will wait for your response.
user
Thanks for your waiting, I could not find any reservation with your name in our database.
assistant
Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.
user
Thanks for choosing us, have a great day.
assistant