Hello, I am Rachel Wright.
user
Hello, how can I be your helping hand?
assistant
I want to change my existing reservation due to some health issues, can you please help me with that?
user
Sure, I am here to help you. Please wait for a while, I will check your reservation.
assistant
Sure.
user
Thank you for being patience, there is no reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for approaching us.
assistant