Hello.
user
Hello, how can I aid you?
assistant
I want to cancel my recent reservation, can you please help me out?
user
Sure, I can help you with that. May I know your good name please?
assistant
Sure, my name is Paul Green.
user
Ok, please wait for a while.
assistant
Ok, take your time.
user
Paul Green, there is no active reservation found under your name to do cancellation.
assistant
It's ok, thank you for the information.
user
Thank you for choosing us.
assistant