Hello.
user
Hello, how can I aid you?
assistant
I want to change my existing reservation due to bad weather condition, can you please help me with that?
user
Sure, I am happy to help you.
assistant
Thank you.
user
May I know your good name to proceed further?
assistant
My name is Jacob Brown.
user
Sorry, there is no active reservation on your name.
assistant
Not an issue, thank you.
user
Thank you for opting us.
assistant