Hello,. I am Anna Thomas.
user
Hello, how can I amend you?
assistant
My trip with friends has been cancelled due to weather conditions. Will you be my helping hand in cancelling my ticket?
user
Sure, we are here to assist you. Please be on hold.
assistant
Thank you. Sure.
user
Sorry, there is no reservation found with your name.
assistant
Ok, Thank you for sharing the information.
user
Thanks for opting us, we hope to serve you again.
assistant