Hello,.
user
Hello, how can I aid you?
assistant
I want to cancel my reservation, due to the heavy rainfall from a couple of days. Can you help me with that?
user
I am sorry for that. I am here to help you.
assistant
Thank you.
user
May I know your good name to check the reservation list?
assistant
Sarah Taylor, is my name.
user
Please be on hold.
assistant
Sure, I will wait.
user
Thanks for being on hold. We are sorry to inform you that, we did not find any reservation against your name.
assistant
Ok, not a problem. Thanks for your effort.
user
Thank you for availing us, have a good day.
assistant