Hello, I am Elizabeth Mitchell.
user
Hello, how may I aid you today from my end?
assistant
I want to postpone my trip due to an emergency. Can you aid me in doing some modifications in my existing reservation?
user
Sure Elizabeth Mitchell, I am here to help you out. Please allow me a moment.
assistant
Sure, take your time.
user
Sorry Elizabeth Mitchell, there is no reservation on your name in our database.
assistant
No issues. Thank you for checking.
user
Thank you for reaching us.
assistant
You are welcome.
user