Hi.
user
Hello, how may I render you?
assistant
I am Charles Adams. I want to change my existing reservation, due to my health issue. Can you help me out?
user
Sure, I can help you with that. Let me check the status and revert you.
assistant
Ok.
user
Thanks for waiting. It's unfortunate that there is no reservation found by your name.
assistant
Not an issue. Thank you for your help.
user
Thank you for choosing us.
assistant