Hello,.
user
Hello. How can I aid you?
assistant
I am Anthony Jackson. I want to cancel my recent ticket booking due to office work that my manager did not approve my leaves, so can you please cancel it?
user
Sure, please wait.
assistant
Ok.
user
 Sorry, no reservation was found on your name.
assistant
Not a problem, thank you for the information.
user
 Thank you for availing us.
assistant