Hello. I have some personal matters that need fixing so I need to change an existing reservation.
user
Hello, how may I aid you today? Sure.
assistant
Thank you.
user
May I know your good name please?
assistant
My name is John Parker.
user
Ok, please wait for a while.
assistant
Ok.
user
Thanks for waiting, there is no reservation found on your given name.
assistant
Ok, no worries. Thank you.
user
Thank you for approaching us.
assistant