Hello.
user
Hello, how can I assist you for the day?
assistant
I want to change my existing reservation, my music concert got postponed. Can you please help me out with that?
user
May, I know your good name?
assistant
Sure, my name is Brenda Williams.
user
Sorry, we found no reservation on your given name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Thank you for reaching us.
assistant