Hello.
user
Hello. How can I aid you today?
assistant
I would like to cancel my resent reservation, due to sudden demise of my grand mother.
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
Sure, my name is Raymond Phillips.
user
Please stand by.
assistant
Ok.
user
Thanks for your time, there is no active reservation found on your name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for reaching us, have a nice day.
assistant