Hello.
user
Hello. How may I assist you?
assistant
I want to cancel my recent reservation due to health issues, can you please help me with that?
user
Sure, I am here to help you out. May I know your name please?
assistant
My name is Carol Smith.
user
Wait a moment please.
assistant
Sure.
user
Carol Smith, we haven't found any reservation under your name in our database.
assistant
Not an issue, thank you.
user
Thank you for choosing us.
assistant