Hello.
user
Hello, how can I guide you for today?
assistant
I'm Timothy Edwards. I would like to cancel my reservation due to emergency. Can you please help me with that?
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure, take your time.
user
I found your reservation and successfully cancelled your existing reservation.
assistant
Thank you for your help.
user
Thank you for contacting us, have a nice day.
assistant
You are welcome.
user