Hi. I am Catherine Smith.
user
Hello. How may I help you?
assistant
      Would it be possible to cancel my reservation, which I have done with my name?
user
Sure, I am here to help you to cancel the ticket.
assistant
Thank you.
user
Can you please wait a mimute?
assistant
Yes, I will wait.
user
Sorry to inform you that, there is no active reservation found with your name. You are welcome. Thank you for choosing us.
assistant
That's ok, thank you for the response.
user
You are welcome.
assistant