Hello. I am Carol Edwards.
user
Hello. How may I assist you today?
assistant
I had planned to go on a trip, but it was postponed due to some reasons. Can you change my recent reservation?
user
Sure, I will help you with that.
assistant
Ok.
user
Please wait for a minute.
assistant
Sure, take your time.
user
Sorry, I cannot find any reservation with your name.
assistant
That's ok. Anyways, thank you for your help.
user
It's my pleasure.
assistant