Hello.
user
Hello, how may I aid you?
assistant
I would like to change my existing reservation due to sudden planning of festival at my mother's place. Please help me with that.
user
Sure, we are here to help you. Please wait for a while. Thank you for waiting, May I know your name please?
assistant
You can change the ticket on the name of Sandra Williams.
user
Ok. We are sorry to say that there were no reservation found on given name.
assistant
Ok, no problem at all. Thanks for your time and information.
user
Thank you for connecting us.
assistant