Hello.
user
Hello. How can I help you?
assistant
I am Brandon Phillips, I want to cancel my reservation, I can not travel due to my bad health. Can you cancel my reservation?
user
Ok, please wait I will revert you.
assistant
Sure.
user
 Sorry, no reservation was found on your name.
assistant
Ok, thank you for the information.
user
 Thank you for availing us.
assistant