Hi. I am Kimberly Lee.
user
Hello, how may I assist you?
assistant
 I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow.
user
Ok.
assistant
Can you please help me?
user
Sure, please wait a moment.
assistant
Ok.
user
There is no reservation on your name.
assistant
Ok, no problem.
user
Thank you.
assistant
Thank you.
user