Hello. I am Patrick Miller.
user
Hello Miller, how can I assist you today?
assistant
I want to change my existing reservation, due to heavy rainfall in New York. Can you help me?
user
Ok, I will help you.
assistant
Thank you.
user
Sure, let me check your reservation status. Miller, I have not found any reservation by your name in our database.
assistant
That's ok, thank you for your information.
user
Thank you for contacting us.
assistant