Hello.
user
Hello, How can I help you?
assistant
Due to bad weather, my golf game was cancelled.So, I need to cancel my ticket. Can you help me?
user
Sure, May I know your name?
assistant
I am Nicholas Hall.
user
Please wait a second.
assistant
Sure.
user
Sorry, No reservation found on your name.
assistant
Thanks for the prompt response.
user
Thank you for reaching us.
assistant