Hello.
user
Hello, how may I assist you?
assistant
My name is Nicholas Nelson.
user
Glad to meet you Nelson.
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, hold on for a moment. Let me check. I found a reservation on your given name. Shall I proceed to cancel?
assistant
Please proceed to cancel.
user
Your ticket has been cancelled.
assistant
Thank you your help.
user
Welcome.
assistant