Hi.
user
Hello. How can I assist you today?
assistant
 I want to cancel my reservation as I have financial issues.
user
Sure, I will help you with that. Can I have your name to check reservation status?
assistant
Sure, my name is Carol Smith.
user
Sorry Carol, no reservation found under your name to cancel.
assistant
Sure, take your own time. Ok, no problem. Thank you.
user
Thank you for choosing us, have a great day.
assistant