Hello.
user
Hello, how may I aid you today?
assistant
I need to change my reservation because my trip has been postponed, Can yo assist me?
user
Sure, may I know your name please?
assistant
Jeffrey Edwards.
user
Please wait for a moment.
assistant
Ok.
user
Sorry Edwards, there is no reservation found as per your name in our database.
assistant
No problem, thank you for searching.
user
Thank you for reaching us with a query.
assistant