Hi.
user
Hello. How may I help you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I will help you. May I know your name please?
assistant
Myself Benjamin Hall.
user
Ok, please wait a moment.
assistant
Ok.
user
There is a reservation found, would you like to cancel your reservation?
assistant
Yes, please.
user
Ok, your ticket has been cancelled.
assistant
Thank you for your help.
user
Thank you for reaching us.
assistant