Hi.
user
Hello, do you need any help from us?
assistant
Owing an emergency want to change my reservation, can you help me with it please?
user
Sure, could I have your name please?
assistant
My name is Dennis Garcia.
user
Ok, please wait for a while.
assistant
Ok.
user
Sorry, there is no reservation with your name in our portal to make changes further. You are welcome, have a great day.
assistant
That's ok, thank you for the response.
user