Hello.
user
Hello. How can I assist you at this moment?
assistant
I am Carolyn Edwards, want to cancel my reservation. Can you please help me in this?
user
Sure, I will help you with this. Please be on hold for a moment while I check your reservation status.
assistant
Sure.
user
Carolyn Edwards, there is no active reservation found under your name in our database.
assistant
That's fine, thank you.
user
Thank you for utilising our service.
assistant