Hello.
user
Hello.
assistant
I am Carol Adams.
user
Carol, how may I aid you?
assistant
I need your help in changing my reservation to new locations, would it be possible to change?
user
Sure, please give me a moment to check your ticket status.
assistant
Ok.
user
Sorry, no reservation is available by your name.
assistant
It's ok, thanks for your information.
user
Thank you for reaching us.
assistant