Hi.
user
Hello, how can I assist you?
assistant
I need to cancel my recent reservation owing to an emergency.
user
Sure, may I know your name?
assistant
Kenneth Lee.
user
Ok, please wait a minute.
assistant
Sure.
user
We found a reservation on your name, shall I cancel it?
assistant
Please cancel reservation.
user
Your reservation has been cancelled.
assistant
Thanks.
user
Thank you.
assistant