Hi.
user
Hello, how can I serve you?
assistant
Due to heavy rainfall, I am unable to travel now. So, can you please make changes in my reservation?
user
Sure, may I know your name please?
assistant
I am Gary Campbell.
user
Please wait for a while, I will check your reservation and revert back to you shortly.
assistant
Sure, I'll wait.
user
We didn't find any reservation on your name to change.
assistant
Ok, thank you for your information.
user
Thank you for reaching us.
assistant