Hello, I am Ruth Robinson.
user
Hello, how can I help you Mr. Ruth?
assistant
Owing to an emergency I need to stay back at office, so I need to cancel my recent reservation which was reserved last week for a trip. Could you please help me with cancellation?
user
Sure, please wait for a while.
assistant
Sure.
user
Sorry, we didn't found any reservation on your name.
assistant
No problem, thank you for checking with my recent reservation status.
user
Thank you for approaching us.
assistant