Hello, I am Laura Hall.
user
Hello, how may I assist you now?
assistant
I want to cancel my trip due to an urgent meeting. Can you help me?
user
Laura Hall, may I know your travelling dates please? Ok, please wait for a while.
assistant
First check my reservation with my name.
user
Thank you for waiting.
assistant
Welcome.
user
There is no active reservation found by your name.
assistant
No issues. I will check again with my mails, thank you for checking.
user
Thank you for choosing us.
assistant
You are welcome.
user