Hello.
user
Hello. How may I assist you today?
assistant
As I have planned to meet my friend at Oakland as sister met with an accident suddenly, so I would like to change my recent reservation. Can you please help me with it?
user
Sure, may I know your name?
assistant
I am Catherine Wilson.
user
Sorry, there is no reservations on your name.
assistant
Its ok, thank you.
user
Thank you.
assistant