Hello.
user
Hello, how can I assist you for the day?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please change my reservation?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your good name?
assistant
Sure, I am Jeffrey Carter.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, we found no reservation on your given name.
assistant
Ok, Thank you for providing information.
user
Thank you for choosing us.
assistant