Hello.
user
Hello, how can I support you today?
assistant
I need to cancel my reservation due to some personal issues. Can you please help me in cancelling?
user
Ok, we are happy to help you. May I know your name please?
assistant
Ruth Hall is my name.
user
Ok, Ruth Hall, please give me a moment.
assistant
Sure.
user
Thanks for your time, we are sorry to inform you that no reservation has found based on your name.
assistant
Ok, no issues. Thanks for your response.
user
Thank you for approaching us.
assistant