Hello.
user
Hello, how may I aid you today?
assistant
Can you please cancel my reservation, due to sudden demise of my Grandfather?
user
Sure, we are here to help you.
assistant
Thank you.
user
Can I have your name to proceed further?
assistant
My name is Joseph Brown.
user
Thank you for your time, sorry no reservation found on your name.
assistant
Ok, not an issue. Thank you.
user
Thank you for reaching us.
assistant