Hello.
user
Hello, do you need any help from us?
assistant
Myself Kathleen Thomas. I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it, will you help me with that?
user
Sure, please allow me a moment.
assistant
Thank you for accepting my request.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
Ok, not an issue. Thank you for your information.
user
You are welcome, have a great day.
assistant