Hello.
user
Hello, how may I assist you?
assistant
Please assist me in cancelling my previous flight reservation.
user
Sure, may I know your good name to check the reservation status?
assistant
Helen Wilson here.
user
Please wait.
assistant
Sure.
user
There is no reservation found on your name in our reservation database.
assistant
Ok, not an issue. Thanks for responding.
user
Thank you for reaching our service.
assistant