Hello.
user
Hello. How may I help you?
assistant
I have planned a trip with my students to enjoy the holidays in water world but, some of the students were effected with health issues, so I would like to change my booking, help me with that?
user
Sure, I will help you with that. May I know your name for further process?
assistant
Thanks. Sure, my name is Samuel Young.
user
I am sorry to say no reservation found on your name.
assistant
Oh! It's ok no problem. Thank you for your information.
user
Thank you for choosing our service.
assistant