Hello.
user
Hello, how can I help you?
assistant
Justin Gonzalez here. I will be cancelling my reservation due to earthquake in Austin, can you help me?
user
Sure, I will help you with our cancellation.
assistant
Thank you for your positive response.
user
Sorry to tell you, there is no reservation found with your name in our database.
assistant
Oh! That's very sad to know. Anyways, than you for checking.
user
You are welcome, thank you for choosing us.
assistant
You are most welcome.
user