Hi.
user
Hello, how may I help you at this moment?
assistant
I need to cancel my ticket due to health issue, can you help me with that?
user
Sure, may I know your good name?
assistant
I am Benjamin Lopez.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
That's ok. Thank you.
user
Thank you for choosing us.
assistant