Hi.
user
Hello, how may I assist you today?
assistant
Could you please help me to cancel my recent reservation as my trip got cancelled due to bad weather conditions?
user
Sure. Please share your good name so that I cancel your ticket.
assistant
I am Carolyn Clark.
user
Please hold on a moment.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for opting us.
assistant