Hi. I am Rachel Clark.
user
Hello, how may I help you?
assistant
My exams were postponed, so can you be my helping hand in changing reservation?
user
Sure, please wait a moment. I will check the status and update the information.
assistant
Ok, take your time.
user
Sorry to inform that no reservation found with your name.
assistant
Ok, thank you for quick response.
user
Thanks for contacting us. Have a good day.
assistant