Hello.
user
Hello, how can I help you today?
assistant
My name is Sarah Edwards and I would like to cancel my reservation on an emergency basis.
user
Sure, I will help you with that. Please wait a moment.
assistant
Sure, take your time.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
No issue, thank you for the information.
user
Thank you for choosing us.
assistant