Hi.
user
Hello. How can I assist you today?
assistant
I want to change my reservation due to health problem, can you help me?
user
Sure, can I know your name?
assistant
Myself Eric Parker.
user
Ok, please be on hold.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
No problem, thanks for checking.
user
Anyway thank you for contacting us.
assistant