Hello.
user
Hello. How may I assist you?
assistant
Can you aid me to cancel my reservation due to an emergency?
user
Sure, I am here to help you. Can I have your name please?
assistant
Thank you. Patrick Taylor here.
user
Please hold on a moment.
assistant
Sure.
user
Patrick Taylor, no reservation has been found on your name in our database.
assistant
No issue, thank you for the help.
user
Thank you for reaching us.
assistant