Hello.
user
Hello.
assistant
My name is Mary Wilson.
user
How can I help you?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I am here to help you please hold a second I will the update.
assistant
Thank you. I will wait for your response.
user
Sorry, there is no active reservation found in our records.
assistant
That's ok, thank you for checking.
user
Thank you for opting us.
assistant
Welcome.
user