Hello.
user
Hello, how can I aid you today?
assistant
I want to change my existing reservation due to sudden demise of my grandfather. Can you please help me with this?
user
Sure, I am here to help you. May I know your name to check with existing reservation?
assistant
Myself Anthony Taylor.
user
I am sorry to say you that there is no reservation found under your name in our database.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for choosing us.
assistant