Hello.
user
Hello, how can I help you?
assistant
I met with an accident last day, so I need to cancel my reservation as I will not able to travel. Please help me with cancelling my reservation.
user
Sure, I will help you with that. Can I know your name for checking your reservation status?
assistant
Thank you. Sure, I have made my reservation under name Michael Lee.
user
Please be online, I will revert you back.
assistant
Sure, take your time.
user
Lee, there is no reservation found under your name in our database to do cancellation.
assistant
No problem, I am trying to cancel it anyways. Thank you for your information.
user
Fine, thank you for choosing us.
assistant