Hello.
user
Hello. How may I help you?
assistant
Can you help me to cancel my reservation?
user
Sure. May I know your name?
assistant
I am Susan Scott.
user
Please let me check details with your recent reservation.
assistant
Sure, check it.
user
Ok. I regret, there is no reservation by your name.
assistant
No issues, thank you for checking.
user
Thank you.
assistant