Hello.
user
Hello.
assistant
William Hill here.
user
How may I guide you?
assistant
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Sure, please wait a minute.
assistant
Ok, take your time.
user
Your reservation is not found under your name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Most welcome.
assistant