Hello.
user
Hello, how can I help you today?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, I am here to help you. May I know your name to proceed further?
assistant
I am Joshua Clark.
user
Thanks for providing your name, we found your reservation. Shall I proceed to cancel?
assistant
Please proceed.
user
Your ticket has been cancelled.
assistant
Thanks for the help.
user
Thank you for approaching us.
assistant
You have done a good job.
user