Hello.
user
Hello. How may I assist you?
assistant
I have to change my reservation as I have to prepare for my exams, can you please help me?
user
Sure, I am glad to help you.
assistant
Thank you.
user
May I know your name please to check the status of your reservation?
assistant
My name is Rebecca Allen.
user
Please hold on a moment.
assistant
Ok.
user
Rebecca Allen, no reservation has been found on your name in our database.
assistant
Not an issue, thank you for the information.
user
Thank you for choosing us.
assistant