Hi.
user
Hello. How may I assist you?
assistant
Angela Perez here. Yesterday I booked a ticket to New York through your agency, your agent by mistakenly booked a ticket on wrong dates, so I want to change my reservation.
user
Ok, please wait for a moment.
assistant
Ok.
user
I will check for your previous reservation. Sorry to inform you that there is no reservation found on your name.
assistant
That's ok, no issues.
user
Thank you for reaching us.
assistant
Most welcome.
user