Hello. I am Michelle Thompson.
user
Hello, how can I provide assistance for you?
assistant
I would like to change my existing reservation, due to postpone of my seminar.
user
Ok.
assistant
Can you please help me in changing my reservation?
user
Sure, I am here to help you. Please wait for a while, I will check your previous reservation.
assistant
Sure.
user
Thank you for your time, there is no active reservation found on your name.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant