Hello.
user
Hello. How can I help you?
assistant
Carol Brown here. I want to meet my cousin, could you book my ticket from PHL to SFO?
user
Sure, help me with your trip dates.
assistant
My itinerary dates are 04/16 and 04/18.
user
There is  a connecting flight with fare 100, the number is 1020 in airline Delta. Can I book it?
assistant
Please proceed.
user
Your ticket is reserved.
assistant
Thank you.
user
Thank you for reaching us.
assistant