Hi.
user
Hello, how may I aid you?
assistant
I am Mary Williams. I want to change my reservation as my plan to visit Chicago for shopping got postponed. Can you help me?
user
Sure, we are here to help you. Please hold on for a moment, I will check your details and let you know.
assistant
Sure.
user
Thank you for being on hold, there is no reservation found on your name to proceed further.
assistant
It's ok, thanks for your response.
user
Thank you for reaching us.
assistant