Hello.
user
Hello. How can I help you today?
assistant
Our friend have planned a trip and suddenly the trip got cancelled and changed to other dates, can you please modify my ticket booking?
user
Sure, I can help you with that.
assistant
Thank you.
user
May I know your name for checking your previous reservation status?
assistant
I am Angela Taylor.
user
Ok, please wait a moment.
assistant
Sure.
user
There is no previous reservation available on your name Angela Taylor.
assistant
That's fine, no problem with that one. Thanks for your service.
user
Thank you for reaching us.
assistant
Welcome.
user