Hi. I am James Lewis.
user
Hello, how can I support you today?
assistant
Due to Earthquake disaster happened in the place where I wanted to visit. So, I would like to change my reservation. Can you help me out?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please wait for a while, I will check your previous reservation.
assistant
Sure, take your time.
user
Thank you for your time.
assistant
Ok.
user
I am here to inform you that, there is no active reservation on your name to change it.
assistant
Not an issue, thank you for your quick response.
user
Thank you for approaching us.
assistant