Hello.
user
Hello. How can I assist you?
assistant
My scheduled examination dates has been postponed. So, I would like to change my reservation which is under my name. Can you please help me with that?
user
Sure, please give me a minute. Can I know your name for checking the reservation status?
assistant
Sure, my name is Pamela Brown.
user
Sorry Pamela, there is no reservation available on your name.
assistant
Ok, no issues. Thank you for checking.
user
You are welcome.
assistant