Hello.
user
Hello, how can I help you?
assistant
I have to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, can you please provide me your name to check the reservation?
assistant
Thank you. Please check the reservation with my name Mark Jones.
user
Sorry, there is no reservation with your given name.
assistant
Oh! It may not be booked properly. Anyway, thank you for your time.
user
Thank you for reaching us.
assistant
Most welcome.
user