Hello.
user
Hello. What service that you are seeking from our agency?
assistant
I am Andrew Turner, I need to modify my reservation due to my ill health.
user
Sure, I am glad to help you. Please wait a moment to check your previous reservation.
assistant
Ok.
user
We regret that, there is no reservation with your name in our records.
assistant
It's ok, anyway thank you for the information.
user
Thank you for reaching us, have a great day.
assistant