Hi.
user
Hello, may I help you?
assistant
 I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me with that?
user
Sure, I can help you in that.
assistant
Thank you.
user
For that, I need to know your good name to track the details, Can you please provide me?
assistant
I am Patrick King.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry to specify that, there is no active reservation found on your name to cancel it.
assistant
Ok, no issues. Thanks for the information.
user
Thanks for communicating with us.
assistant