Hi.
user
Hello. How can I help you at this moment?
assistant
Can you please cancel my recent booking? As my planned trip has been cancelled.
user
Sure, I can help you with that. May I know your name for further process?
assistant
Sure, my name is Nancy Scott.
user
Please hold on a moment, I will check your reservation status.
assistant
Sure, I'll wait.
user
There is no previous reservation available in your name Nancy Scott.
assistant
That's ok, thank you for the information.
user
Thank you for reaching us, have a nice day.
assistant