Hello.
user
Hello, how can I help you for today?
assistant
I want to change my existing reservation. Can you please help me with this?
user
I am here to help you about that. Can you please provide your name to check the reservation status?
assistant
Scott Wilson here.
user
Please wait for sometime to check in our booking list.
assistant
Sure.
user
Sorry for the trouble which is caused to you, I have not found any reservation on your name in our database.
assistant
Oh! It is sad to hear. Anyway, thank you for your time.
user
You are welcome, thank you for reaching us.
assistant