Hello.
user
Hello. How may I aid you?
assistant
I met with an accident recently. So, I would like to cancel my recent reservation. Can you help me?
user
Sad to hear, may I know your name please?
assistant
My name is Melissa Hill.
user
Please wait a minute.
assistant
Sure.
user
Hill, there is no active reservation has been found on your name.
assistant
That's fine, anyways, thank you for the information.
user
Thank you for choosing us.
assistant