Hello, I am Robert Scott.
user
Hello, how may I aid you?
assistant
Owing to an emergency I need to cancel my reservation.Can you please help me with cancelling?
user
Sure, please wait for a minute.
assistant
Ok.
user
Sorry, there is no reservation found on your name to cancel.
assistant
Ok, no issues. Thank you for your help.
user
Thank you for choosing us, have a good day.
assistant