Hello,. I am Margaret Williams.
user
Hello, how can I assist you today?
assistant
I just want to change my existing reservation, due to sudden demise of my Grand mother. Can you please help me with that?
user
Sorry, I will help you, please wait for a while.
assistant
Thank you.
user
Sorry Margaret Williams, no reservation found on your name.
assistant
Ok, no issue.
user
Thank you for choosing us.
assistant
Thank you.
user