Hello.
user
Hello, how may I assist you now?
assistant
I am Brenda Allen. I want to change my existing reservation as my exams got postponed. Can you help me out?
user
Sure, I will help you with that. Please wait for a moment.
assistant
Sure.
user
Thank you for waiting, sorry there is no reservation found on your name.
assistant
Ok, Not an issue. Thank you.
user
Thank you for reaching us.
assistant