Hello, I am Larry Taylor.
user
Hello, how may I provide assistance to you?
assistant
Due to sudden demise of my great grand father I want to cancel my reservation flight ticket. Can you help me in this?
user
Sure, please wait a moment.
assistant
Ok.
user
Thank you for waiting, there were no reservation found on given name.
assistant
It's ok, not a problem. Thank you for your information.
user
Thank you for opting us.
assistant