Hello.
user
Hello, how may I guide you today?
assistant
I am Laura Jackson. Me and my friends planned for a tour, but unfortunately my grandmother is ill and taken to hospital, so I want to cancel my resent reservation. Can you help me with it?
user
Sure, we are here to help you with cancellation. Please wait for a moment.
assistant
Sure.
user
Thanks for waiting, we found a reservation on your name and it is successfully cancelled as per your request.
assistant
Thank you for you fast service.
user
The amount will be credited in your bank account with in 2-3 working days. Thank you for reaching us.
assistant