Hi.
user
Hello, do you need any help from us?
assistant
Owing to an emergency, my planned trip to Yosemite adventure got cancelled. So I want you to cancel my existing reservation.
user
Ok, could I have your name please?
assistant
Sure, Barbara Brown here.
user
Sorry, there is no reservation with your name in our portal to make changes.
assistant
Ok, no issues. Thank you for your assistance.
user
You are welcome.
assistant