Hello.
user
Hello. How can I assist you at this moment?
assistant
Due to some emergency, I am unable to catch the flight. So, I decided to cancel the ticket. Can you please do that for me?
user
Sure, I am happy to help you with that.
assistant
Thanks a lot for your quick response.
user
Can I have your good name please to check your reservation  status?
assistant
I have reserved my ticket with the name Ruth Taylor, so please check the ticket status with this.
user
Ok, please wait a moment.
assistant
Ok, take your time. I will be on hold.
user
Sorry Ruth Taylor, no reservation has found under your name to cancel.
assistant
It's ok, I think my brother had already cancelled the ticket. I will confirm with him. Thank you for checking my ticket status.
user
Thank you for choosing us, have a good day.
assistant
You are most welcome.
user