Hello.
user
Hello. How can I assist you?
assistant
I need to change my existing reservation due to bad weather condition at my destination point. Can you help me in doing that?
user
Sure, please mention your name to check your reservation details in our database.
assistant
My name is Patricia Adams.
user
Thank you, please wait for a while.
assistant
Sure.
user
 I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
It's ok, not an issue. Thank you for the information.
user
Thank you for reaching us.
assistant