Hi.
user
Hello. In which way I can assist you today?
assistant
I want to cancel my reservation because my mother is unwell. Can you please help me out?
user
Sure, I can help you with that.
assistant
Thank you.
user
May I know your name for checking your previous reservation status?
assistant
Sure, my name is Nicole Gonzalez.
user
Ok, please wait a moment.
assistant
Sure.
user
There is no previous reservation found on your name Nicole Gonzalez.
assistant
No problem, thank you for checking.
user
Thank you for contacting us, have a nice day.
assistant