Hi, I am Sarah Carter.
user
Hello, how can I serve you today?
assistant
Earlier I made a reservation for my trip through an agent but, agent booked on wrong date. So, I request you to please change it to my actual date.
user
Sure, please wait a moment.
assistant
Ok.
user
Sorry to inform, no reservation found with your name.
assistant
That's ok. Thank you for the information.
user
Thanks for reaching us.
assistant