Hi.
user
Hello. How may I aid you today?
assistant
 I need to cancel my recent existing reservation due to postpone of cricket tournament. Can you cancel my reservation?
user
Sure, May I know your name?
assistant
I am Raymond Thompson.
user
Thank you for your name. There is reservation found on your name. Shall I proceed with cancelling.
assistant
Yes, please.
user
Thank you for choosing us, your ticket has been cancelled.
assistant
Thank you for the service you have done.
user