Hello.
user
Hello. How may I aid you?
assistant
Can you please cancel my recent reservation, due to sudden demise of my grandfather?
user
Sure, I am here to help you out. May I know your name to check your reservation status?
assistant
The ticket is under the name Michelle Smith.
user
Ok, please wait for a moment.
assistant
Sure, I will wait for your response.
user
Sorry, there is no reservation found on your name in our records.
assistant
That's fine, anyway thank you for checking.
user
Thank you for approaching us.
assistant