Hello,.
user
Hello, how can I help you today?
assistant
I am Michael Williams. Can you please change my existing reservation, due to an emergency?
user
Sure, we are here to help you.
assistant
Thank you.
user
Wait for some time.
assistant
Sure.
user
Thanks for waiting there is no reservation found on your name.
assistant
Ok, no issue. Thank you.
user
Thanks for approaching us.
assistant