Hello.
user
Hello,. On what way, can I assist you now?
assistant
My name is Samantha Carter, I want to change my existing reservation due to heavy rainfall.
user
Ok. I will help you with changing process.
assistant
Thank you.
user
Please wait, Let me check your reservation status.
assistant
Sure.
user
Thanks for your time. Sorry Samantha, there is no active reservation found on your name to change it.
assistant
No problem, thanks for your quick response.
user
Thanks for your presence.
assistant