Hello.
user
Hello, how can I help you?
assistant
 I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
user
Sure, I can help you with that. May I know your good name please?
assistant
Myself Michelle Gonzalez.
user
Ok, please wait for a while.
assistant
Sure.
user
There is no active reservation found under your name to do cancellation.
assistant
It's ok, thank you.
user
Thank you for choosing us, have a nice day.
assistant