Hello.
user
Hello. How may I assist you?
assistant
Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?
user
Sure, we are here to help you. May I know your name please?
assistant
Thanks, my name is Frank Allen.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Anyway, thanks for the information.
user
Thank you for contacting us.
assistant