Hi.
user
Hello. How can I aid you?
assistant
I want to change my existing reservation owing to an emergency.
user
Sure, please provide me the name.
assistant
My name is Robert Anderson.
user
Please be on hold.
assistant
Ok.
user
Thank you for waiting. Here, there is no active reservation have been found under your name in our database to amend it.
assistant
Thank you.
user
Thank you for reaching us.
assistant