Hi.
user
Hello, how can I assist you today?
assistant
Due to the sudden demise of my Granny, I am unable to catch a flight. So I had a request to you to cancel my existing reservation?
user
Ok. Please wait for a minute.
assistant
Sure.
user
May I know your good name please?
assistant
Sure, my name is Kenneth Taylor.
user
There is no reservation found on your name.
assistant
Ok, no issues. Thanks for you support.
user
Thank you.
assistant