Hello.
user
Hello. How may I assist you at this moment?
assistant
I need to cancel my reservation which I have done to attend a musical concert but it got cancelled. So please help me with that.
user
Sure, I will help you with that, please hold on for a moment to check your reservation status. May I know your name please?
assistant
Sure, myself Edward Smith.
user
Smith, there is no any active reservation with your name in my database.
assistant
Oh! It might be cancelled already. Anyway, thank you for your time.
user
It's my pleasure, have a nice day.
assistant
Most welcome.
user