Hello, my name is Jerry Smith.
user
Hello, Jerry Smith, how can I guide you?
assistant
Due to bad weather conditions in Los Angeles, can you help me to change my existing reservation?
user
Sure, we will help you. Please standby, I will check the status and let you know.
assistant
Sure.
user
Thanks for your time, we are sorry to say that no reservation has found based on your name.
assistant
Ok fine, thank you.
user
Thank you for contacting us, have a joyful day.
assistant