Hi.
user
Hello, how may I aid you today?
assistant
I am Dorothy Nelson. Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?
user
Sure, we are happy to help you.
assistant
Ok.
user
Please hold for a while.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
No problem, thanks for the help.
user
Thank you for reaching us.
assistant