Hi.
user
Hello, how can I render you today?
assistant
I need to cancel my reservation due to heavy rains at my destination, can you please help me out?
user
Sure, I will help you with that.
assistant
Thank you.
user
Let me know your name to check your reservation?
assistant
Please check the reservation on the name of Raymond Gonzalez.
user
Please wait a while.
assistant
Ok.
user
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
OK, no issues. Thank you for the information.
user
Thank you for choosing us.
assistant