Hi,.
user
Hello, how may I assist you?
assistant
I need my reservation to get changed. I'm Laura Taylor.
user
Ok. May I know your travel dates?
assistant
07/21 to 07/23 are travel dates.
user
Please share me your airport codes?
assistant
Minneapolis & St. Paul, MN-MSP to Houston, TX-HOU are airport codes.
user
Thanks for providing your details, unfortunately there is no flight on your details.
assistant
Thanks for the assistance.
user