Hello.
user
Hello, how may I aid you?
assistant
I want to cancel my recent reservation as my trip got postpone due to bad weather conditions. Can you help me with this?
user
Sure, may I know your name?
assistant
I am Susan Johnson.
user
Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry Susan Johnson, no reservation is available by your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant