Hi.
user
Hello, how can I address you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, please provide your name to cancel your ticket.
assistant
I am Margaret Allen.
user
Ok, please wait let me check in our database.
assistant
Sure.
user
As per our results, there is no active reservation found on your name.
assistant
No problem, thanks for checking.
user
Thanks for contacting us.
assistant