Hello, I am Steven Walker.
user
Hello, how can I help you?
assistant
I want to cancel my recent reservation due to heavy rains. Can you please be my helping hand?
user
Sure, please wait a minute. I will check and revert you.
assistant
Ok.
user
Thanks for your time. There is no reservation found with your name.
assistant
It's Ok, not an issue. Thank you for your response.
user
Thank you for choosing us.
assistant