Hi. I am Catherine Martin.
user
Hello, how may I guide you at this moment?
assistant
I need to cancel my reservation due to some issues, can you help me out?
user
Sure, I can help you in that.
assistant
Thank you.
user
Please allow me a moment to check for the previous reservation in our data base.
assistant
Sure, take your own time.
user
We are sorry to specify that, there is no active reservation found on your name to cancel it.
assistant
That's ok, not an issue. Thank you for your information.
user
Thanks for communicating with us, have a great day.
assistant