Hello.
user
Hello, how can I help you?
assistant
Catherine Wright here, I want to alter my reservation, due to postponement of concert to be held at the place where I wanted to visit. Can you please change my existing reservation?
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry, there was no reservation found with your name.
assistant
Ok, not a problem. Thank you.
user
Ok, thank you for choosing us.
assistant