Hi.
user
Hello, how may I serve you at this moment?
assistant
Would it be possible to cancel my reservation, which I have done with my name?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Angela Robinson.
user
Ok, please be on hold.
assistant
    Ok.
user
Sorry we could not find any reservation on your name.
assistant
That's ok, thank you for the response.
user
Thank you for choosing us.
assistant