Hello.
user
Hello, how may I help you?
assistant
I want to cancel my flight reservation as I am unwell. Please help me out.
user
Sure, may I know your name please?
assistant
Thank you. My name is Rachel Miller.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry, there was no reservation found with your given name.
assistant
No problem, thank you for checking.
user
Thank you for opting us.
assistant