Hi.
user
Hello, how may I serve you today?
assistant
I made a reservation earlier to attend my conference meeting but it got postponed due to some technical issue, can you please help me with changing my reservation?
user
Sure, we will help you.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Donna Harris.
user
Please wait for a while.
assistant
Ok.
user
Sorry we could not find any reservation with your name.
assistant
Not an issue, thank you for your information.
user
Thank you for approaching us.
assistant