Hi.
user
Hello, How exactly I can serve you the best today?
assistant
I want to change my existing reservation. Can you help me for that one?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
Sure, Amy Thompson here.
user
Ok, wait for some time I will check the reservation on your name and get back to you.
assistant
Sure.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
No issues, thank you for the information.
user
Thanks for reaching us.
assistant