Hello.
user
Hello, how can I help you?
assistant
I would like to change my existing reservation, due to bad weather condition. Can you please help me?
user
May I know your name please?
assistant
My name is Gregory Lewis.
user
Please wait a while.
assistant
Sure, take your own time.
user
Sorry to say, there is no reservation on your name in our database.
assistant
No problem, thank you for your information.
user
Thank you for contacting us.
assistant