Hi.
user
Hello, how may I serve you today?
assistant
Can you please help me to cancel my reservation?
user
Sure, please share me your good name.
assistant
I am Mary Young.
user
Please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Not a problem, thank you.
user
Thank you for opting us.
assistant