Hello.
user
Hello, how can I be your helping hand today?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it.
user
Sure, we are here to aid you.
assistant
Thank you for accepting my request.
user
To proceed further, please mention your name.
assistant
Sure, I am Mark Jones.
user
Ok, please wait for a while, I will check the reservation on your name and revert to you.
assistant
Sure.
user
Thank you for waiting, we did not find any reservation on your name.
assistant
Not a problem, thank you.
user
Thank you for availing us.
assistant