Hi.
user
Hello, how can I guide you?
assistant
 Due to heavy rains cricket match got postponed, so I need to change my reservation. Can you please help me?
user
Sure, may I know your name?
assistant
Myself Stephen Anderson.
user
Give me a minute.
assistant
Ok, sure.
user
Sorry, there is no active reservation found under your name.
assistant
Ok, thanks for checking.
user
Thank you for reaching us.
assistant