Hello.
user
Hello. How may I guide you today?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
user
Sure, I will hep you with that. Please wait for a while, I will check it.
assistant
Ok.
user
May I know your name please?
assistant
Sure, my name is Kathleen Johnson.
user
I am sorry to say that there is no reservation found under your name.
assistant
That's ok, thank you.
user
Thank you for contacting us, have a great day.
assistant