Hello. I am Paul Lewis.
user
Hello. How can I help you now?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
I am here to help you. Please, provide me your name to check your reservation status.
assistant
I have already mentioned.
user
We have found  a reservation on your name, shall I proceed by cancelling?
assistant
Please proceed.
user
Your reservation has been cancelled successfully.
assistant
Thank you.
user
Thank you for reaching us.
assistant