Hi, I am Jessica Lopez.
user
Hello, how may I assist you?
assistant
I have reserved a ticket to San Francisco for a conference meeting but I need to change my reservation due to some health issue. Can you help me with it?
user
Sure, please wait a moment, I will check and get back to you.
assistant
Ok.
user
Thanks for waiting, there is no reservation on your name.
assistant
That's Ok, thank you.
user
Thanks for choosing us.
assistant