Hello.
user
Hello. How may assist you today?
assistant
My dance competition program is cancelled for now, so I want to cancel the ticket. Can you please help me?
user
Sure, I will definitely help you.
assistant
Thank you for accepting my request.
user
Can I know your name?
assistant
My name is Katherine Hall.
user
Sorry to say that, there is no reservation found on your name in our database. Thank you for reaching us.
assistant