Hello.
user
Hello. How may I assist you?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name please?
assistant
Myself Kathleen Lopez.
user
Wait a moment please.
assistant
Sure.
user
Kathleen Lopez, we haven't found any reservation under your name in our database.
assistant
It's ok, thank you for your help.
user
Thank you for choosing us.
assistant