Hello.
user
Hello, how can I help you?
assistant
Due to an emergency, I want to change my reservation. Can you help me?
user
Sure, I am here to help you. May I know your name please?
assistant
Lisa Roberts here.
user
Please wait while I check your reservation in our data base.
assistant
Ok.
user
There is no reservation found on your name.
assistant
No problem, Thanks for the information.
user
Thank you.
assistant