Hi.
user
Hello, what can I do for you today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, may I know your name?
assistant
Myself Anna Thomas.
user
Please wait a minute.
assistant
Sure.
user
Sorry, Anna we could not find your reservation on our reservation list.
assistant
No problem, thanks for checking.
user
Thank you for choosing us.
assistant