Hello.
user
Hello, how may I support you today?
assistant
I would like to change my existing reservation due to cancel of my conference. Could you please help me?
user
Sure, we are glad to help you. Please provide your good name.
assistant
I am Frank Mitchell.
user
Sorry to say that, there is no active reservation found on your name.
assistant
No worries, thank you for the information.
user
Thank you for opting us.
assistant