Hello.
user
Hello, how can I assist you?
assistant
I am Rachel Williams want to cancel my reservation due to prepone of my exams. Can you please help me in cancelling?
user
Sure, we are here to help you. Please wait for a while, I will check with the reservation on your name and revert to you.
assistant
Sure.
user
Thank you for waiting, we did not find any reservation on your name to cancel it.
assistant
Ok, no issues. Thank you for your help.
user
Thank you for reaching us.
assistant