Hi.
user
Hello, how may I serve you at this moment?
assistant
Can you please cancel my recent reservation? As my planned trip has been cancelled.
user
Sure, may I know your name please?
assistant
My name is Larry Mitchell.
user
Sorry, we could not find any reservation on your name.
assistant
Oh! That's ok, thank you for giving the information anyways.
user
Thank you for choosing us.
assistant