Hello.
user
Hello. How may I be of your helping hand?
assistant
Owing to an emergency I had to request for this change reservation.Can you please help me to change an existing reservation?
user
Sure, may I know your name to check in the reservation list?
assistant
My name is Gregory Roberts.
user
Please be on hold.
assistant
Sure.
user
Thank you for your time. Sorry, we did not find any active reservation in your name.
assistant
Ok, not a problem. Thanks for your information.
user
Thank you for opting us.
assistant