Hi.
user
Hello.
assistant
Raymond Nelson here.
user
How may I assist you?
assistant
Due to health issues, I want to cancel my trip. Can you please help me in cancelling my reservation?
user
Please wait a moment.
assistant
Sure, take your time.
user
Nelson, no reservation has been found on your name.
assistant
That's ok, thank you for your information.
user
Thank you for choosing us.
assistant