Hello.
user
Hello, how may I assist you?
assistant
Owing to an emergency, I want to cancel my reservation.
user
Ok.
assistant
Can you please help me in cancelling?
user
Sure, may I know your god name?
assistant
My name is Anna Hall.
user
Thank you for sharing, please hold on.
assistant
Sure.
user
No reservation found on your name.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for choosing us, have a nice day.
assistant