Hi.
user
Hello, how may I assist you today?
assistant
Can you please me help me with cancelling my recent reservation?
user
Sure, we are here to help you. May I know your name please?
assistant
My name is Frank Thomas.
user
Ok, please be on hold.
assistant
Ok.
user
Sorry we could not find any reservation on your name.
assistant
That's ok, thank you.
user
Thank you for reaching us.
assistant