Hi.
user
Hello, do you need any help from us?
assistant
Myself Eric Lopez. I need to modify my reservation which I have done long back due to weather conditions. Can you please help me out?
user
Nice to meet you Lopez. Sure, please allow me a moment.
assistant
Thank you. Sure, take your time.
user
Sorry, there is no reservation with your name in our portal to make changes further.
assistant
Not an issue, thank you for the help anyways.
user
You are welcome.
assistant