Hello.
user
Hello. How can I assist you today?
assistant
I would like to change my reservation because, I have changed my mind on my holiday location. Can I expect help from you?
user
Sure, I can help you with that. May I know your name to check for the previous reservation?
assistant
My name is Samantha Roberts.
user
Please allow me a moment to check for the details. Samantha, I see that there is no reservation found under your name.
assistant
Sure. That's sad to know. Anyway, thanks for checking.
user
Sorry for the inconvenience occured. Thank you for contacting us.
assistant
You are welcome.
user