Hello.
user
Hello.
assistant
Is this flight ticket booking agency?
user
Yes, you are at right place. How may I assist you today?
assistant
I want to change my previous reservation, because I have exams on that day, so me and my friends decided to postpone this trip, can you help me?
user
Sure, I will help you on that.
assistant
Thanks.
user
Could you please provide your name to check your previous reservation status?
assistant
Sure, my name is Anthony Phillips.
user
Ok Anthony, please hold on a moment to check.
assistant
Ok.
user
Sorry Anthony, there is no previous reservation found under your name in our records.
assistant
It's ok, no problem. Thank you for your information.
user
Thank you for reaching us, have a great day.
assistant