Hi.
user
Hello, how can I help you today?
assistant
I recently reserved a ticket to give a visit to my best friend. But, before my journey he came to my home and gave me a surprise visit. So, now I want that ticket to be cancelled. Can you please help me?
user
Sure, may I know your name?
assistant
I am Patrick Roberts.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry, no reservation found with your name.
assistant
Ok, no issues. Thanks for your support.
user
Thank you for opting us.
assistant