Hello.
user
Hello.
assistant
I am Melissa Edwards.
user
How can I assist you?
assistant
I want to change my existing reservation, due to heavy rainfall, can you help me?
user
Sure, I am here to help you. Please wait a minute.
assistant
Sure.
user
Thank you for waiting, sorry we didn't find any reservation on your name.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us, have a good day.
assistant