Hello.
user
Hello. How can I assist you today?
assistant
I want to change my existing reservation due to postpone of my event.
user
Sure, may I know your name to check for the previous reservation?
assistant
I am Brain Rodriguez.
user
Please allow me a moment to check for the reservation status.
assistant
Sure.
user
Brain Rodriguez, there is no reservation found under your name.
assistant
No worries, thank you for the information.
user
Thank you for contacting us.
assistant