Hello.
user
Hello.
assistant
I am Rachel Hall.
user
How may I aid you?
assistant
I had planned to go on a trip, but it was postponed due to some reasons. Can you change my recent reservation?
user
Sure, I am here to help you out. Rachel Hall, we haven't found any reservation under your name in our database.
assistant
That's ok. Anyways, thank you for your help.
user
Thank you for approaching us.
assistant