Hello.
user
Hello. How may I help you?
assistant
I want to cancel my recent reservation, due to heavy rainfall at my destination. Can you please aid me with cancellation?
user
Please wait for a moment.
assistant
Sure, my name is Michelle Green. Please check my reservation on specified name.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
Ok, thank you.
user
Thank you for reaching us.
assistant