Hello.
user
Hello.
assistant
Emma smith here.
user
How may I help you today?
assistant
I want to change my existing reservation due to heavy snow fall, can you please check with this one?
user
Sure, I am here to help you with that. Please wait for a minute.
assistant
Ok, take your own time.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
No problem, thank you for your service.
user
Thank you for approaching us.
assistant