Hello.
user
Hello. How can I assist you?
assistant
I need to cancel the existing reservation because I am unable to travel due to some health issues. Can you please help me?
user
Sure, may I know your name so that I will check your reservation details in our data base?
assistant
Thank you for accepting my request. My name is Patrick Turner.
user
Ok, please wait for a while.
assistant
Ok, take your time.
user
Sorry Patrick Turner, we couldn't found any reservation in our database.
assistant
It's ok, I think the ticket is not confirmed. Anyways thank you for your help.
user
Thank you.
assistant
You are welcome.
user