Hi.
user
Hello, welcome to UB agency. How can I help you?
assistant
Benjamin Roberts here, want your help to cancel my ticket due to sudden change of our plan, can you please do it?
user
Roberts, let me check your reservation details to do cancellation.
assistant
Ok, take your time.
user
I didn't find any reservation on your name to cancel it.
assistant
It's alright, no problem. I think the ticket is not reserve properly while I am booking. Thank you for checking.
user
Yes, may be. Thank you for reaching us.
assistant