Hello.
user
Hello, how can I assist you?
assistant
I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Timothy Thompson here.
user
Sorry, we found no reservation on your given name.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant