Hi,.
user
Hello,. How can I amend you today?
assistant
Owing to an emergency, I want to cancel my recent reservation.
user
Ok.
assistant
Can you help me with this?
user
Sure, we are here to help you.
assistant
Thank you.
user
Let me know your name for checking the reservation.
assistant
My name is Mark White.
user
There is no reservation found on your name in our database for cancelling.
assistant
Thanks for your prompt response.
user
Thank you for reaching us.
assistant