Hello.
user
Hello, how can I help you?
assistant
I am Susan Campbell. I planned a trip to seattle but I want to change my existing reservation, due to heavy rainfall in Seattle.
user
Ok, I will help you with that. Please be on hold.
assistant
Ok.
user
There is no reservation found under your name in our database.
assistant
That's ok, thank you for your information.
user
Thank you for choosing us.
assistant