Hello.
user
Hello. How may I guide you today?
assistant
My name is Gregory Perez, I want to change my reservation as my plan to visit Charlotte is postponed.
user
Sure, I am here to help you.
assistant
Can you change my reservation?
user
Sure. Please give me a minute.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Thank you for the information.
user
Thank you for visiting us.
assistant