Hello.
user
Hello. How may I help you?
assistant
I am Melissa Wilson, want to cancel my recent reservation due to some personal issue. Please help me out with that.
user
Sure, please wait a minute.
assistant
Sure.
user
Sorry, we regret to inform you that there is no reservation found under your name in our database.
assistant
It's ok, thank you for your help.
user
Most welcome.
assistant