Hello.
user
Hello, how may I address you?
assistant
I want to cancel my reservation, can you help me with that?
user
Sure, will you please let me know your name?
assistant
Donald Miller here.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no reservation found active under your name in our list.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant