Hi.
user
Hello.
assistant
I am Thomas Edwards.
user
How can I assist you?
assistant
Can you help me to cancel my reservation?
user
Ok, I am here to help you. Can you please wait for a while.
assistant
Sure, please check my reservation details.
user
Sorry, no reservation found on your name to cancel.
assistant
Oh! ok, no issues. Thank you for your time.
user
Thank you for reaching us.
assistant