Hello.
user
Hello.
assistant
I am Dorothy Mitchell.
user
How can I help you at this moment?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
user
Sure, I will help you with this. Please give me a moment to check you reservation status.
assistant
Ok.
user
Dorothy Mitchell, there is no active reservation found under your name in our database.
assistant
Ok, no issues. Thank you for your help.
user
Thank you for contacting us.
assistant