Hello.
user
Hello. How may I assist you?
assistant
 I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
user
Sure, I am here to help you out.
assistant
Thank you.
user
May I know your name please?
assistant
Myself Catherine Hall.
user
Wait a moment please.
assistant
Sure.
user
Catherine Hall, we haven't found any reservation under your name in our database.
assistant
That's fine, thank you.
user
Thank you for reaching us.
assistant