Hi.
user
Hello.
assistant
I am Eric Nelson.
user
How may I assist you today?
assistant
I want to cancel my reservation, help me in cancelling.
user
Eric Nelson, please allow me to check for your previous booking.
assistant
Ok.
user
Sorry to say, there is no active reservation found by your name.
assistant
That's ok, thank you for your help.
user
Thank you for approaching our agency.
assistant