Hello.
user
Hello. How may I aid you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Ok, please provide your name to check your reservation.
assistant
My reservation was done under the name Helen Green.
user
Thanks for your response, wait for a while.
assistant
Sure, take your time.
user
There is no reservation found with your name to change it.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for choosing us.
assistant