Hello.
user
Hello. How can I assist you at this moment?
assistant
Could you please help me to amend in my existing reservation as I need a connecting flight instead of direct flight?
user
Sure, I am here to help you in changing your reservation.
assistant
Thank you.
user
Can you please provide your name to check your reservation status in our database?
assistant
I am Jacob Moore.
user
Wait a moment please.
assistant
Sure.
user
Jacob Moore, there is no active reservation found under your name in our database.
assistant
Ok, not an issue. thank you for your information.
user
Thank you for contacting us.
assistant