Hello.
user
Hello. How can I assist you today?
assistant
I'm Stephanie Edwards. My scheduled examination dates has been postponed. So, I would like to change my existing reservation. Can you please help me with that?
user
Sure, give a minute for your details.
assistant
Sure.
user
Sorry Edwards, I couldn't find any reservation on your name.
assistant
Ok, no issues. Thank you for the information.
user
You are welcome.
assistant