Hello, I am Alexander Robinson.
user
Hello, how may I aid you?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me with it?
user
Sure, I will help you. Please wait for a while.
assistant
OK.
user
We hardly tried to find your reservation but, no reservation has been found with your name.
assistant
No problem, thank you for the information.
user
Thank you for opting us.
assistant