Hello, Nicole Parker here.
user
Hello. How can I help you?
assistant
I planned to meet my cousin in Oakland but he will not be available during my visit. So I want to change my existing reservation. Could you help me out?
user
I'll be glad to help you.
assistant
Thanks.
user
Have you done the reservation with the name you have provided me?
assistant
Yes, the reservation is on my name.
user
I'm really sorry, we are unable to find your reservation in our data sheet.
assistant
No problem, may be my ticket was cancelled by my father.
user
Is there anything else I can help you with?
assistant
No, thank you for your assistance.
user
Ok Parker, I know that you have other agency as options and I'm glad you to chose our agency for your trip. Thank you and have a nice day.
assistant
You are welcome.
user