Hello.
user
Hello, How exactly I can serve you the best today?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I am here to help you out with that.
assistant
Thank you.
user
On which name your previous flight ticket has been reserved?
assistant
My name is Andrew Nelson.
user
Please allow me a moment to check for the previous reservation in our database.
assistant
Sure, take your time.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
That's ok, thank you for your information.
user
Thanks for approaching us, wish you a great day.
assistant