Hello.
user
Hello, how may I help you today?
assistant
Please change my existing reservation due to some health issues?
user
Sure, we are here to help you. Can I have your name to proceed further?
assistant
Sure, I am Ryan Lopez.
user
Ok, please wait.
assistant
Sure.
user
Thank you for your time, sorry no reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant