Hello.
user
Hello, how can I aid you for today?
assistant
I need you to cancel my recent booking, please help me.
user
I am here to help you about that, can you please provide your name for checking your reservation status?
assistant
My name is Brian Walker.
user
Sorry for the trouble which is caused to you, I have not found any reservation on your name in our database.
assistant
That's ok. Thank you.
user
You are welcome, thank you for reaching us.
assistant