Hello.
user
Hello. Can you please let me know how may I assist you?
assistant
In the last month I have reserved a flight ticket on my name to travel to San Francisco  to celebrate my father birthday but suddenly there is an examination on the same date and our college management has informed suddenly to us. So I am unable to travel the trip which I was planned. Can you please help me in cancelling my flight ticket?
user
Sure, I am happy to help you with the ticket cancellation process.
assistant
Thank you.
user
May I know your name to check the ticket status?
assistant
Sure, I am Daniel Evans.
user
Ok, please wait a minute.
assistant
Sure.
user
I am really sorry to inform you, there is no reservation found on your name to cancel.
assistant
Oh! that's ok, no problem. Thank you for your information.
user
You are welcome. Thank you for choosing us. Hope you will reach us in future.
assistant