Hello.
user
Hello.
assistant
I am Kenneth Collins.
user
How may I assist you today?
assistant
Due to bad weather, I need to cancel my reservation. Can you please help me with it?
user
Please hold a moment, let me check with the details in our database.
assistant
Ok.
user
Than k you for waiting. There are no active reservations on your given name.
assistant
Ok, not an issue. Thank you.
user
Thank you for reaching us.
assistant