Hello.
user
Hello. How may I help you?
assistant
I have to change my reservation as I have to prepare for my exams, can you please help me?
user
Sure, may I know your name please?
assistant
Thanks for accepting my request.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Cynthia Young here. Not an issue. Thanks for your help in checking.
user
Thank you for contacting us.
assistant