Hi.
user
Hello.
assistant
I am Mark Jones.
user
How may I aid you?
assistant
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
user
Sure, please be on hold.
assistant
Sure.
user
Thank you for your time, we did not find any active reservation in your name to cancel.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching us.
assistant