Hello.
user
Hello.
assistant
I am Carol Rodriguez.
user
How may I help you?
assistant
I need to cancel my reservation, can you help me out please?
user
Sure, please wait for  a moment I will check and revert back to you.
assistant
Sure.
user
Sorry, there is no flight found on your name.
assistant
That's ok, no problem. Thank you for your help.
user
Thank you for reaching us, have a great day.
assistant