Hi.
user
Hello, how may I help you?
assistant
Owing to an emergency I had to request for the change reservation.
user
Sure, can I know your name?
assistant
My name is Katherine Perez.
user
Please wait for a moment to check your details.
assistant
Sure.
user
Sorry to say, no reservation found on your name.
assistant
Thank you.
user
Thank you for reaching us.
assistant