Hi.
user
Hello. How may I aid you?
assistant
Can you help me with cancelling my reservation?
user
Sure, I am here to help you.
assistant
Thanks.
user
Can you please share your name to check your reservation status?
assistant
Sure, I am Shirley Walker.
user
Ok, please give me a moment.
assistant
Ok, take your time.
user
Sorry, there is no reservation found on your name  in our records.
assistant
It's ok, thanks for your service.
user
Thank you for reaching us.
assistant