Hello. I am Susan Adams.
user
Hello, how can I amend you today?
assistant
My bank exams got postponed I need to change my existing reservation. Can you please help me with that?
user
Sure, I will help you. Please be on hold.
assistant
Sure.
user
Thanks for being on hold, no reservation was found on your name in our database.
assistant
Ok, no problem.
user
Thank you for opting us.
assistant
Thanks for your information.
user