Hello. My name is Rachel Taylor.
user
Hello, How can I assist you the day?
assistant
Owing to an emergency, I want to cancel my reservation.
user
Sure, I will help you with that. Could you please hold on for a while?
assistant
Sure.
user
Thanks for waiting, there is no reservation on your name to cancel it.
assistant
Not an issue, thank you for your service.
user
Thanks for reaching us with a query.
assistant