Hello.
user
Hello, how can I assist you?
assistant
I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, I am here to help you. May I know your name to check with existing reservation?
assistant
I am Sarah Thomas.
user
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant