Hi.
user
Hello. How can I aid you today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I will help you. May I know your name for cancelling the reservation?
assistant
Myself Brenda Jones.
user
Please wait for a while.
assistant
Sure.
user
There is no reservation done on your name.
assistant
No problem, thanks for checking.
user
Thank you for approaching us.
assistant