Hello.
user
Hello. How may  I assist you?
assistant
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I will help you. Let me know your name please?
assistant
My name is Barbara Davis.
user
Give me a minute.
assistant
Sure, take your time.
user
Thank you for your time, there is no reservation found on your name to cancel.
assistant
That's ok, thank you for your information.
user
Thank you for approaching us.
assistant