Hello.
user
Hello, how may I assist you at this moment?
assistant
Could you please help me to cancel my recent reservation as my plan to meet my grand parents got postpone?
user
Sure, I am here to help you with that. Please give me a moment to check your reservation status. May I know your name please?
assistant
Sure, my name is Jennifer Rodriguez.
user
Sorry, there is no reservation found on your name in our records.
assistant
Not a problem, thank you for the information.
user
Thank you for consulting us.
assistant