Hello.
user
Hello, do you need any help from us?
assistant
Please cancel my recent reservation, due to sudden rainfall at my source.
user
Ok, could I have your name please?
assistant
I am Carolyn Hernandez.
user
Ok, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
Ok, Thank you.
user
You are welcome, have a great day.
assistant