Hello.
user
Hello. How can I aid you at this moment?
assistant
I would like to cancel my recent reservation  due to some personal issues, will you help me with that?
user
Sure, I will help you with that.
assistant
Thank you for accepting my request.
user
May I know your name for further process?
assistant
Ronald Evans.
user
Ok, please hold on a moment, I will check your previous reservation status.
assistant
Ok, not an issue. Thank you for your information.
user
There is no previous reservation available under your name.
assistant
Thank you for your information.
user
Thank you for reaching us, have a good day Ronald Evans.
assistant