Hello, I am Mark Adams.
user
Hello, how can I help you today?
assistant
I want to cancel my recent reservation due to some health issues, can you please help me with that?
user
Sure, please wait for a while.
assistant
Ok.
user
Thanks for waiting, we found a reservation on your name, would you like me to cancel?
assistant
Ok, please cancel it.
user
Ok, your ticket has been cancelled.
assistant
Thanks for your service.
user
Thank you for reaching us.
assistant