Hello. I am Steven Smith.
user
Hello, do you need any help from us?
assistant
I would like to cancel my recent reservation, due to ill health. Can you please help me?
user
Sure, please allow me a moment.
assistant
Sure, I will wait for your response.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
That's ok, thank you for checking.
user
You are welcome, have a  great day.
assistant