Hello.
user
Hello, how may I aid you?
assistant
Due to some personal problems, I would like to cancel my recent reservation. Please help me out.
user
Sure, may I know your name please?
assistant
My name is Christopher Parker.
user
Wait a moment.
assistant
Sure, take your time.
user
 Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for reaching us.
assistant