Hello.
user
Hello. How can I help you at this moment?
assistant
I already book a flight ticket on last week, now I want to cancel it. Can you help me with that?
user
Sure, I will help you with that. Can you please mention your name for further process?
assistant
My name is Susan Taylor.
user
Ok, please wait a moment.
assistant
Sure.
user
There is no previous reservation available under your name.
assistant
Ok, thank you for the information.
user
Thank you for reaching us.
assistant