Hello.
user
Hello, how may I oblige you?
assistant
Kenneth Young here, due to sudden work I need to change my reservation. Can you please help me with it?
user
Sure, we are here to help you.
assistant
Thank you.
user
Wait for a while.
assistant
Ok.
user
We could not find any active reservation on your given name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for opting us.
assistant