Hi.
user
Hello, how may I help you?
assistant
I just want to cancel my mother's reservation because she is not feeling well. Can you please help me to cancel her reservation?
user
Sure, I will help you in cancellation of the ticket.
assistant
Thank you.
user
May I know your mother's name to check the reservation status?
assistant
Yes, her name is Sarah Carter.
user
There is no reservation found with your mother details.
assistant
That's fine, thank you for checking.
user
Thank you for choosing us.
assistant