Hi.
user
Hello.
assistant
Robert Gonzalez here.
user
How can I help you Robert Gonzalez?
assistant
I am frustrated with your service because your agent has booked a ticket on wrong date, so I want to cancel my reservation.
user
Please give me a moment to check your reservation status.
assistant
Ok, take your own time.
user
There is no reservation found with your name in our database to cancel it, I think there is no need to frustrate now.
assistant
Thank you for your information.
user
Thank you for contacting us.
assistant