Hello.
user
Hello. How can I help you today?
assistant
I want to change my existing reservation due to postpone of my event. Can you please help me?
user
Sure, I am here to help you with this.
assistant
I am Frank King.
user
Wait a moment please.
assistant
Sure.
user
Frank King, there is no active reservation found under your name in our database.
assistant
No worries, thank you for the information.
user
Thank you for contacting us.
assistant