Hello.
user
Hello, how can I assist you?
assistant
I want to cancel my reservation due to sudden change in weather condition, can you assist me?
user
Sure, I can help you with that. May I know your good name please?
assistant
Justin Lopez.
user
Ok, please wait while I'll check your reservation status.
assistant
Sure.
user
Justin Lopez, there is no active reservation found under your name to do cancellation.
assistant
No problem, thank you for searching.
user
Thank you for reaching us, have a nice day.
assistant