Hello.
user
Hello, how may I aid you today from my end?
assistant
I would like to cancel my recent reservation due to some health issues, can you help me in that?
user
Sure, I am here to help you out. Please provide me your name to check the reservation status on your name in our database.
assistant
Myself Sharon Hall.
user
Please allow me a moment.
assistant
Sure, I will wait for your response.
user
Thanks for waiting. Sorry, there is no active reservation on your name in our portal.
assistant
That's ok, no problem. Thank you for the information.
user