Hello.
user
Hello. How may I aid you?
assistant
I need to change my existing reservation, as my plan to go for an historical tour got postponed. Can you please check if my reservation is active or not? If it is active, please change it.
user
Sure, I am glad to help you.
assistant
Thanks for accepting my request.
user
May I know your name to check your previous reservation status?
assistant
Previous reservation was done under the name of Amanda Jackson.
user
Thank you for providing your name. Please give me a moment.
assistant
Ok, sure. Take your own time.
user
Sorry to inform you that, there is no reservation found on your name in our records to modify.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant