Hello.
user
Hello, how may I abet you?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you aid me to change it?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name please?
assistant
My name is Jerry Roberts.
user
Please wait for a while.
assistant
Sure.
user
Thank you for being on hold. We are sorry to inform you that there is no reservation found with your name.
assistant
That's Ok, thanks for your information.
user
Thank you for opting us.
assistant