Hello. My name is James Wilson.
user
Hello, how can I assist you James Wilson?
assistant
I want to cancel my recent reservation, due to my exams has been cancelled. Can you assist me to cancel it?
user
Sure, I will assist you. Please be on hold.
assistant
Sure.
user
Thanks for being on hold, no reservation was found on your name in our database.
assistant
Ok, thanks for your information.
user
Thank you for picking us.
assistant