Hello.
user
Hello.
assistant
I am Amy Martinez.
user
How can I help you at this moment?
assistant
I need your help in cancelling my reservation as I met with an accident, can you please do that for me?
user
Sure, I will help you with that.
assistant
Sure.
user
Please wait a moment, I will check your reservation status.
assistant
Ok.
user
There is no previous reservation available in your name.
assistant
Not an issue, anyway thank you for checking.
user
Thank you for contacting us, have a nice day.
assistant