Hello,.
user
Hello, how can I aid you?
assistant
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
user
I am here to help you with your concern. Sure, can you please let me know your name to check in our database?
assistant
Myself, Dorothy Harris.
user
Please bear with me for 2-3 minutes, while I check.
assistant
Ok.
user
Thank you for waiting, Dorothy Harris. Sorry to say that, there is no active reservation found under your name in our database to cancel.
assistant
Ok, no issues, thank you for checking.
user
Thank you for reaching us!.
assistant