Hello.
user
Hello.
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
user
Sure, I am here to help you. May I know your name to check your reservation status?
assistant
I am Rebecca Jackson.
user
Ok, please be on hold for a while.
assistant
Ok, take your time.
user
Sorry, we have not found any reservation on your name in our records.
assistant
That's ok. Anyways, thank you for your help.
user
Thank you for reaching us.
assistant