Hello.
user
Hello, How can I assist you the best now?
assistant
Due to an emergency, I want to cancel my reservation. Can you please help me with it?
user
Sure, I will help you with that. On what name, do I need to check the present status of the reservation?
assistant
Brenda Allen here.
user
Ok, please be on hold. I will be back.
assistant
Ok.
user
We regret that, there is no active reservation on your name to cancel it.
assistant
Not an issue, thank you.
user
Thank you for approaching us.
assistant