Hello.
user
Hello. Welcome to flight travelling agency, what help that I can assist you?
assistant
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
user
Sure, I am oblige to help you and may I know your name for checking your previous booking?
assistant
I am Jeffrey Moore.
user
Please allow me a moment to check it.
assistant
Sure.
user
Thank you for your time, there is no reservation found for the user name in our back end to help you in cancellation process.
assistant
No problem, thank you for the information.
user
You are most welcome and thank you for approaching us.
assistant