Hello.
user
Hello. How may I help you at this moment?
assistant
I would like to cancel my flight ticket booking due to cancel of sports match, can you please help me in flight ticket cancellation?
user
Sure, I am here to help you with that. May I know your good name to check whether your previous ticket is exist or not?
assistant
Thank you for your positive response and my name is Mark Smith.
user
Ok, please hold on for a minute.
assistant
Sure.
user
Sorry to inform you that, I have not found any previous ticket in our confirmation chart list with your details.
assistant
No issues with that one, thank you for your quick search and providing the information.
user
You are welcome. Thank you for reaching us.
assistant
Welcome.
user