Hello.
user
Hello.
assistant
Jonathan Adams here.
user
Adams, how may I aid you?
assistant
I need to cancel my recent reservation due to snowfall, can you please  guide me?
user
Sure, please give me a moment to check your ticket status.
assistant
Take your time.
user
Sorry, no reservation is available by your name.
assistant
That's not an issue, thank you for helping me.
user
Thank you for contacting us.
assistant