Hello.
user
Hello, how can I assist you now?
assistant
Emily Adams here. I want to cancel my ticket due to snowstorm in my place.
user
Sure, I am happy to help you with that. Please wait a moment to check your reservation status.
assistant
Sure.
user
Sorry Emily Adams, no reservation has found under your name to cancel.
assistant
No problem, thank you.
user
Thank you for choosing us, have a good day.
assistant