Hi.
user
Hello, how may I assist you today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, may I know your name please?
assistant
I am Jennifer Baker.
user
Please wait a while.
assistant
Sure.
user
Thank you for your time, we did not find any active reservation in your name to cancel.
assistant
No problem, thanks for checking.
user
Thank you for reaching us.
assistant