Hello.
user
Hello.
assistant
I am Thomas Johnson.
user
How may I serve you now?
assistant
Will you please assist me in changing my earlier reservation as I have an emergency work?
user
Ok. Please wait a while, I will check and let you know the status.
assistant
Ok.
user
Sorry, there was no reservation with your name.
assistant
Ok, no problem. Thank you.
user
Thank you for picking us.
assistant