Hello.
user
Hello. How may I help you?
assistant
I would like to cancel my reservation due to some health issues, can you please help me out with that?
user
 To proceed further, can I have your name please?
assistant
Sure, myself Frank Adams.
user
Ok, please be on hold.
assistant
Sure.
user
Thanks for waiting, I have gone through the reservation list twice but could not find any reservation active under your name.
assistant
That's ok, no problem. Anyway thank you for checking out.
user
Welcome Frank Adams.
assistant