Hi.
user
Hello, how may I assist you today?
assistant
Owing for an emergency, I would like to change my reservation. Can you please help me?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
Thank you. I am Amanda Williams.
user
Please wait a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Oh! Not an issue. Anyway, thank you for the information.
user
Thank you for availing us.
assistant