Hi.
user
Hello, how may I assist you?
assistant
Due to cancellation of my conference with my heads, I need your assistance to cancel my reservation.
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name for further process?
assistant
Cancel my reservation with the name of Ruth Phillips.
user
No reservation found on your name.
assistant
Ok, thank you for your quick response.
user
Thank you for choosing us, have a nice day.
assistant