Hello.
user
Hello, how may I serve you at this moment?
assistant
I want to cancel my recent reservation, due to ill health. Can you please help me?
user
Sure, we are here to help you.
assistant
Thank you.
user
Could you please provide your name to check your reservation status?
assistant
My name is Frank Jones.
user
Ok, please hold on for a moment.
assistant
Sure, take your own time.
user
Thank you for your time, sorry to inform you that, we could not find any reservation on your name to cancel your reservation.
assistant
No problem, thank you for checking.
user
Thank you for reaching us with a query. We hope to serve you again.
assistant