Hello.
user
Hello, how may I aid you for the day?
assistant
I am Susan Phillips. I want to change an existing reservation, due to my family tour trip got postponed. Could you help me in changing a reservation?
user
Sure, we are glad to help you. Please wait a minute, I will check and let you know the status your reservation.
assistant
Sure.
user
Thank you for waiting, no reservation found on your name.
assistant
Not an issue. Thank you.
user
Thank you for opting us.
assistant