Hello.
user
Hello, how can I help you today?
assistant
I want to do some modifications in my previous reservation, can you please help me out?
user
Sure, may I know your good name?
assistant
My name is Ronald Mitchell.
user
Please wait for a moment.
assistant
Sure, I will wait for your response.
user
Sorry to say that, no reservation was found with your good name.
assistant
That's ok, no problem. Anyway thank you for the information.
user
Thank you for reaching us.
assistant