Hi.
user
 Hello,. How can I be of your service today?
assistant
I need to cancel my reservation, as my exams got prepond, can you please help me out?
user
 Sure, I can help you in that. May I know your name, to check your reservation status?
assistant
I am Carol Thompson.
user
 Ok, please wait for a couple of minutes.
assistant
Ok.
user
 Thanks for waiting. Sorry Carol Thompson, there is no active reservation on your name to cancel it.
assistant
Ok, no problem. Thank you.
user
 Thanks for approaching us.
assistant