Hello, Kenneth Parker is my name.
user
Hello, how may I help you today?
assistant
I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please cancel it?
user
Sure, please give me a moment.
assistant
Sure, I will wait.
user
We have found a reservation  with your given name. Shall I proceed with cancellation?
assistant
Sure, you can proceed.
user
Your ticket has been cancelled. Amount will be credited in your bank account within four working days.
assistant
Ok, Thanks for your help.
user
Thank you for choosing us.
assistant