Hello.
user
Hello, how can I address you?
assistant
Can you please help me in cancelling my recent reservation?
user
Sure, please provide your name to check it from my database.
assistant
I am Amy Hernandez.
user
Ok, please wait I need to fetch your information from database.
assistant
Sure.
user
Your details found in our database, can I cancel your ticket?
assistant
Ok, proceed with the cancelling.
user
Sure, your ticket has been cancelled successfully.
assistant
 Thank you.
user
Thank you for choosing us.
assistant