Hello.
user
Hello. How can I best help you now?
assistant
I want to change my existing reservation, Can you please help me to change it?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
Thanks for accepting my request, my name is Debra Smith.
user
Please allow me a moment to check for the previous reservation in our data base.
assistant
Sure.
user
We are sorry to say that, there is no active reservation found on your name.
assistant
Ok, thanks for your assistance.
user
Thanks for approaching us.
assistant