Hi.
user
Hello.
assistant
Michael Walker here.
user
Walker, how may I render you?
assistant
I want to cancel my reservation due to heavy cyclone in my region, can you help me?
user
Sure, please give me a moment to check your ticket status.
assistant
Sure, take your time.
user
Sorry, no reservation is available by your name.
assistant
No problem, thank you for checking.
user
Thank you for reaching us.
assistant