Hello.
user
Hello. How may I be at your service for the day?
assistant
 I am Shirley Wright want to change my reservation due to prepone of my appointment with doctor.
user
Ok.
assistant
 Can you help me in changing?
user
Sure, please hold on.
assistant
Ok.
user
Thank you for your time, no reservation found on your name.
assistant
Thank you for your help.
user
Thank you for reaching us, have a nice day.
assistant