Hi.
user
Hello, how can I assist you?
assistant
Owing to an emergency, I want to change my reservation. Can you please help me with that?
user
Sure, may I know your name to check your ticket from our database.
assistant
I am Jacob Robinson.
user
Please wait for a moment.
assistant
Ok.
user
We regret to inform you that there is no active reservation found on your name to cancel.
assistant
Ok, no issues. Thank you.
user
Thank you for contacting us.
assistant