Hello.
user
Hello.
assistant
My name is Betty Evans.
user
How may I assist you?
assistant
Actually, I booked a ticket to NYC for a music concert but due to bad weather, my trip is postponed.
user
Sure, I will help you with that. Please hold on a moment.
assistant
Sure, take your time.
user
Thanks for your patience, there is no reservation on your name.
assistant
That's ok. Thank you for your time.
user
Welcome, have a good day.
assistant