Hello.
user
Hello, how may I help you today?
assistant
 Owing to an emergency, I want to change my reservation. Can you please help me with that?
user
Sure, I can change your reservation right now. Before that I need to know your good name please?
assistant
Patrick Roberts here.
user
 Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Thank you.
user
Thank you for reaching us.
assistant