Hello,.
user
Hello, may I know your good name?
assistant
I want to cancel my recent reservation due to demise of my grandfather. I am Carol Adams. Can you help me in cancellation of my ticket?
user
Ok, we are sorry for that. Please give us a minute, we will check your reservation and proceed to cancel.
assistant
Sure.
user
Thanks for waiting, we did not find any reservation on your name to cancel.
assistant
Ok. no problem.
user
Thanks for contacting us.
assistant
Thank you for your service.
user