Hello.
user
Hello, how may I aid you today?
assistant
I am Jonathan Johnson. Due to heavy traffic, I am unable to catch my flight. So, can you please help me in ticket cancellation?
user
Sure, please hold on a moment.
assistant
Sure, take your time.
user
Sorry to say that, there is no active reservation found on your name.
assistant
That's fine, thank you.
user
Thanks for approaching us.
assistant