Hi.
user
Hello. How can I assist you today?
assistant
I want to change my existing reservation. Due to heavy rains my cricket match got postponed. Can you please help me out?
user
Sure, may I know your name to check for the previous reservation?
assistant
I have reserved my previous ticket with name Jack Smith.
user
Please allow me a moment. Jack Smith, there is no reservation found under your name.
assistant
Ok, fine thanks for your information.
user
Thank you for contacting us.
assistant