Hello, I am Ronald Williams.
user
Hello, how may I render you today?
assistant
I want to cancel my ticket due to an emergency. Can you help me to cancel my ticket?
user
Sure, I am here to help you. Hold on for a moment. Let me check in our data base.
assistant
Sure, take your time.
user
Sorry Williams, there are no flights reserved on your given name.
assistant
No issues. Thank you for checking.
user
Welcome, thank you for choosing us. Have a great day.
assistant
You are welcome.
user