Hi.
user
Hello, how can I aid you for today?
assistant
I need to cancel my reservation as my plan to go for trekking got postponed. Can you please check if there is any reservation active by the name Timothy Hill?
user
I am happy to help you in cancellation of your reservation.
assistant
Thank you.
user
Please be on hold to check the reservation status with your name.
assistant
Sure.
user
I apologise to say this Timothy Hill, there is no active reservation with your name in our booking list.
assistant
Ok fine, thanks for your response.
user
You are welcome, thank you for choosing us.
assistant