Hello.
user
Hello, how may I aid you?
assistant
Raymond Phillips here. I want to cancel my ticket due to inclement weather in my place.
user
Sure, please wait a moment I will check your details and proceed further.
assistant
Sure.
user
Sorry to say, there is no reservation on your name in my database.
assistant
No problem, thank you for the information.
user
Thank you for reaching us, have a nice day.
assistant