Hello.
user
Hello, how can I assist you today?
assistant
Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?
user
Let me know your name to check your reservation?
assistant
Sure, I am Sandra Garcia.
user
Ok, please wait a moment.
assistant
Ok.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Ok, not an issue. Thank you for checking.
user
Thank you for choosing us.
assistant