Hi.
user
Hello. How can I help you today?
assistant
I would like to change my flight reservation as I am unwell. Can you please help me?
user
Sure, I will help you with that. Please mention your name.
assistant
The reservation was done in the name of James Lewis.
user
OK, please wait for a while.
assistant
Sure.
user
Sorry Lewis, no reservation found by your name in our database.
assistant
Not an issue, thank you so much for checking.
user
Most welcome.
assistant