Hi.
user
Hello, how may I aid you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I am here to help you. Please provide me your name to check the reservation on your name.
assistant
Myself Angela Parker.
user
Sorry Parker, there is no active reservation on your name in database.
assistant
No problem, thanks for checking.
user
Thank you for reaching us.
assistant