Hello.
user
Hello. How can I help you today?
assistant
I don't feel like travelling and would like to cancel my reservation. Can you help me?
user
Sure, may I know your name please for checking your reservation status in our website?
assistant
Please check with the name Christopher Lewis.
user
Ok, can you please be on hold?
assistant
Sure.
user
Sorry Lewis, I have not found any reservation by your name in our website.
assistant
That's fine, thank you for the information.
user
Thank you for contacting us and have a nice day.
assistant