Hello.
user
Hello, how can I help you?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me with that?
user
Sure, I will help you. May I know your name?
assistant
Sure, I am Scott Lewis.
user
Sorry there is no reservation found in your name.
assistant
Ok, no issues. Thanks for your help and support.
user
Thanks for choosing us.
assistant