Hello,.
user
Hello, what can I do for you?
assistant
Owing to a emergency as my demise of grandfather, I want to cancel my recent reservation.
user
Sure, to cancel reservation I need to know your name?
assistant
Can you help me in cancelling my ticket with my name Jacob Robinson?
user
Sure. Please wait a moment.
assistant
Sure.
user
Sorry there is no reservation found on your name.
assistant
No problem. Thank you for helping me.
user
Thanks for connecting with us. Have a nice day.
assistant