Hello.
user
Hello, how may I help you at this moment?
assistant
I am unable to modify my recent booking from past two days, can you help me in that changing my recent booking?
user
Sure, can I know the name used while booking?
assistant
Sure, my name is Cynthia Evans.
user
Please wait for a moment.
assistant
Sure, take your own time.
user
Sorry Evans, there is no ticket showing on your name.
assistant
No problem, it is not important right now, I will look after some time, thank you for your help in searching.
user
Thank you for reaching us.
assistant