Hello.
user
Hello, how can I aid you for today?
assistant
I am planning to change an existing reservation, due to health issue. Can you please help me out?
user
I am here to help you about that, can you please let me know your name for checking the reservation status under your name?
assistant
Sure, my name is Jessica Jackson.
user
Please wait for sometime to check the reservation status.
assistant
Sure.
user
Sorry for the trouble which is caused to you, I have not found any reservation on your name in our database.
assistant
That's fine, thank you for your service.
user
You are welcome, thank you for reaching us.
assistant