Hello.
user
Hello, how can I help you?
assistant
I want to cancel my recent reservation due to postpone of my exams. Can you help me in that?
user
May I know your name please?
assistant
Timothy Williams here.
user
Sorry to say, there is no reservation on your name in our database.
assistant
Ok, no problem. Thank you for checking.
user
Thank you for opting us.
assistant