Hi.
user
Hello, do you need any help from us?
assistant
I want to change my reservation due to my health issues, can you please help me with this?
user
Ok, could I have your name please?
assistant
My name is Mary Lewis.
user
Ok, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to make changes further.
assistant
Not a problem, thank you for checking.
user
You are welcome, have a great day.
assistant