Hi.
user
Hello, how may I assist you?
assistant
Can you please change my reservation as my plan to go for holiday trip got postponed?
user
Sure, may I know your name?
assistant
I am Mary Hill.
user
Please wait a minute.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
It's ok, thank you for the information.
user
Thank you for reaching us.
assistant