Hello.
user
Hello. How can I assist you today?
assistant
I am planning to change an existing reservation, due to some urgent work. Can you please help me out?
user
Ok, I am here to help you with that.
assistant
Thank you.
user
Can I know your name?
assistant
I am Andrew Phillips.
user
Please wait for a minute.
assistant
Sure.
user
We are regret to say that, there is no active reservation found in our database.
assistant
That's fine, thank you for your service.
user
Thank you for consulting us.
assistant