Hello.
user
Hello. How may I assist you?
assistant
Steven Edwards here. Due to the heavy rainfall, I want to cancel my recent reservation. Can you please help me?
user
Yes, I can help you. Please wait a minute.
assistant
Ok.
user
Thank you for your patience. There is no reservation found with your details.
assistant
That's ok.
user
Thank you for contacting us.
assistant
Thank you for your help.
user