Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation, due to some health issue. Can you help me?
user
Sure, we are here to help you. May I know your name please?
assistant
Thank you. Sure, I am Samuel Gonzalez.
user
I found your reservation on your name and it has been cancelled successfully.
assistant
Thank you for your great service.
user
Thanks for contacting us.
assistant