Hello.
user
Hello. How may I help you?
assistant
Myself Benjamin Thompson.
user
Ok.
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Will you help me with that?
user
Sure, I will help you. Please, wait a minute. Thank you for waiting, there is no reservation found on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant