Hi.
user
Hello.
assistant
I would like to cancel my reservation because my friend meet an accident.
user
Please wait a while.
assistant
Can you help me?
user
May I know your name please?
assistant
My name is Patrick Williams.
user
There is no reservation on your name in our database.
assistant
Ok, no problem. Thank you so much.
user
Thank you for opting us.
assistant
Most welcome.
user