Hi.
user
Hello, how may I aid you?
assistant
I need to cancel my reservation due to some issues, can you help me out?
user
Sure, may I know your name?
assistant
Myself Rebecca Scott.
user
Please give me a moment to check your ticket status.
assistant
Sure, take your own time.
user
Sorry Rebecca Scott, no reservation is available by your name.
assistant
That's ok, not an issue. Thank you for your help.
user
Thank you for choosing us.
assistant