Hello.
user
Hello. How may I aid you today?
assistant
Cynthia Campbell here, I want to cancel my reservation due to health issue.
user
Sure, I will help you in cancelling the ticket. Please hold on for a while.
assistant
Ok, have your time.
user
Sorry, there are no reservations found in our database.
assistant
It's ok, anyway thank you for the information.
user
Thank you for choosing us.
assistant