Hi.
user
Hello, how can I help you?
assistant
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
user
Sure, we are here to help you. May I know your name?
assistant
I am Matthew Harris.
user
Ok, wait for some time.
assistant
Ok.
user
Thanks for waiting there is no reservations found on your name.
assistant
Ok, no problem. Thanks for your information.
user
Thanks for approaching us.
assistant