Hello,.
user
Hello, how can I assist you?
assistant
 Owing to an emergency, my planned to Sky diving with friends has been cancelled.
user
Ok.
assistant
Can you help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name to check the reservation list and cancel your ticket?
assistant
I am Barbara White.
user
Please be on hold, I will get back to you.
assistant
Sure.
user
Thanks for waiting, I regret that there is no reservation found on your name.
assistant
Ok, no problem. Thanks for the information.
user
Thanks for your kind approach.
assistant