Hello.
user
Hello, how can I assist you?
assistant
Owing to an emergency, I want to change an existing reservation, so please help me in changing the reservation.
user
Sure, may I know your name?
assistant
My name is Shirley Walker.
user
Please give me a moment to check your ticket status.
assistant
Ok.
user
Sorry Shirley Walker, no reservation is available by your name.
assistant
Not an issue. Thank you.
user
Thank you for reaching us.
assistant