Hello.
user
Hello, how may I be at your service today?
assistant
 Owing to an emergency, I want to change my reservation. Can you please help me with that?
user
May I know your name please to check the status of your reservation?
assistant
Amanda Smith here.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
No issue.
user
Sorry, there is no reservation matching with your name in our portal to make changes further.
assistant
Thank you for the help.
user
Thank you for reaching us.
assistant