Hi.
user
Hello. How can I assist you?
assistant
I need your help in cancelling my reservation, can you please help me?
user
Sure, I will help you.
assistant
Thank you.
user
May I know your name please?
assistant
My name is Kevin Walker.
user
There is no reservation on your name in our database.
assistant
Not an issue, anyway thank you for checking.
user
Thank you for opting us.
assistant