Hello, I am Eric Anderson.
user
Hello, How exactly I can serve you the best today?
assistant
I want to change my existing reservation due to postpone of my document verification. Can you help me out in this?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait for a while, to check the present status of your earlier reservation and let you know.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
It's ok, not a problem.
user
Thank you for approaching us.
assistant
Thank you for your information.
user