Hello.
user
Hello. How may I assist you?
assistant
I need to change my reservation as my plan to go for a heritage tour got postponed. Can you help me?
user
Sure. Tell me your name please?
assistant
I am James Smith.
user
Please wait.
assistant
Sure.
user
Thanks for waiting. But I am sorry to say that there is no flight reservation on your name to change it.
assistant
Ok, fine, thanks for your assistance.
user
Thank you.
assistant