Hello.
user
Hello.
assistant
Myself Brenda Hall, Is this flight booking agency?
user
Yes Brenda Hall, you at the right place please share with me your concern so I can assist you.
assistant
There is a concern regarding my reservation, can you succors me?
user
Yes, I will certainly be in your service. What is the concern regarding your reservation?
assistant
I would like to cancel my recent reservation as there was a fire accident near by my location, so all the routes at that location had been temporarily closed. So, I can't reach the airport to make my trip.
user
That's so sad to hear, I will try my best to cancel your reservation. Please be on hold while I check for your reservation I our records.
assistant
Thank you for understanding and take your own time, I will wait for your response. I will surely be on hold.
user
Sorry Brenda Hall, I had done the searched and I could not find your reservation in our records. Sorry for the inconvenience.
assistant
It's ok no problem, thank you for the information. I will check my mails.
user
Thank you for connecting our agency.
assistant