Hi.
user
Hello. How can I guide you at this moment?
assistant
Owing to an emergency, I need to cancel my reservation. Can you please help me in that?
user
Sure, I am here to help you. Can you please provide your name to check your reservation status?
assistant
I am Samuel Brown.
user
Wait a moment please.
assistant
Ok.
user
Samuel Brown, I have found your reservation and cancelled it successfully.
assistant
Thank you.
user
Thank you for contacting us.
assistant