Hi.
user
Hello, how may I assist you?
assistant
Owing for an emergency, I want to cancel my reservation. Can you please help me?
user
Sure, I will help you out. Please provide me your name to check the reservation details on your name.
assistant
My name is Kathleen Roberts.
user
Sorry Roberts, there is no reservation found on your name.
assistant
Not an issue, thank you for the information.
user
Thank you for reaching us.
assistant