Hi.
user
Hello, how may I help you today?
assistant
Owing to an emergency, I want to change my reservation. Can you please help me with that?
user
Sure, may I know your name please?
assistant
I am Laura King.
user
Wait a while.
assistant
Ok.
user
Thank you for your time, we did not find any active reservation in your name to make changes further.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant