Hello.
user
Hello. How can I help you from flight booking agency?
assistant
Due to heavy snowfall, I couldn't reach airport on time. Please help me in cancel my recent reservation.
user
Sure, please provide your name to check the reservation status in our database.
assistant
My name is Larry Martinez.
user
Wait a moment please.
assistant
Sure.
user
Sorry, there is no active reservation found with the name Larry Martinez in our database.
assistant
Ok, no issue, thank you for your help.
user
Thank you for utilising our service.
assistant