Hi.
user
Hello. How can I aid you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I can help you. May I know your name?
assistant
I am Jason Young.
user
Give me a minute.
assistant
Sure.
user
We didn't found any reservation by this name.
assistant
No problem, thanks for checking.
user
Thank you for reaching us.
assistant