Hi. I am Kenneth King.
user
Hello, how can I assist you today?
assistant
I want to cancel my reservation, can you help me with that?
user
Sure, I can help you with that. Please wait for a while.
assistant
Sure.
user
Kenneth King, there is no active reservation found under your name to do cancellation.
assistant
Ok, thank you.
user
Thank you for choosing us, have a nice day.
assistant