Hi.
user
Hello.
assistant
Sharon Jones here.
user
How can I assist you today?
assistant
Due to heavy floods in Minneapolis I have postponed my trip to visit there. So can you change my flight ticket reservation?
user
Sure, will you please give me a moment?
assistant
Ok, take your time.
user
Thanks for waiting, there is no reservation found under your name.
assistant
Ok, not a problem. May it is not booked properly. Thank you.
user
Welcome, have a great day.
assistant