Hello.
user
Hello, how may I serve you today?
assistant
The planned event got postponed to New York location, so can you please help me in changing my existing reservation?
user
Sure, may I know your name?
assistant
My name is James Clark.
user
Please stand by, I will check the reservation status and let you know.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
Not an issue with that one, thank you for checking my previous reservation.
user
Thank you for reaching us.
assistant