Hello.
user
Hello, how can I support you for the day?
assistant
Can you please change my existing reservation due to my exams has been postponed?
user
Surely, I will help you out.
assistant
Thanks for accepting my request.
user
Can I have your name please?
assistant
Sure, Rebecca Wright is my name.
user
Ok, wait for a while.
assistant
Sure.
user
Thank you for waiting, I have checked the reservation list but no reservation was found on your name to change.
assistant
That's Ok, thanks for your response.
user
Thank you for choosing us.
assistant