Hi.
user
Hello. How can I aid you today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I am mirthful to help you with that. Can you please let me know your name to check your previous reservation status?
assistant
I am Anna Lopez.
user
Please wait for a moment.
assistant
Sure.
user
Thank you for waiting. There is no active reservation found on your name in our reservation list to cancel .
assistant
No problem, thanks for checking.
user
Thank you for reaching us, have a great day.
assistant