Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my recent reservation, because I want to travel  with my friends by road. Can you help me?
user
Sure, may I know your name please?
assistant
Carolyn Hill here.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry, there was no reservation found with your name.
assistant
No problem, Thank you.
user
Thank you for opting us.
assistant