Hi.
user
Hello. How can I aid you?
assistant
My holiday trip got cancelled, can you please help me in cancelling my reservation?
user
Sure, please provide me the name to check for the status.
assistant
I am Frank Hall.
user
Please be on hold, I will get back to you in a minute.
assistant
Ok.
user
Thank you for waiting. Here, there is no active reservation have been found under your name in our database to cancel it.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant