Hi. I am Karen Robinson.
user
Hello, how can I help you today?
assistant
Due to heavy rains cricket match got postponed, so I need to change my existing reservation. Can you help me?
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry to say that, no reservation was found with your good name.
assistant
Ok fine, no issues. Thanks for your response.
user
Thank you for reaching us.
assistant