Hi. I am Betty Anderson.
user
Hello, How can I help you out?
assistant
Owing to emergency I want to cancel my recent reservation, can you help me with that?
user
Sure, I will help you with that. Please wait for a while.
assistant
Sure.
user
Thanks for waiting, we did not found any active reservation on your name in our database.
assistant
No problem, thank you for the information.
user
Thank you for contacting us.
assistant