Hello.
user
Hello, how may I assist you?
assistant
I am Scott Lopez, want to alter my recent reservation due to some changes in my plan. Please help me out with that.
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry, there is no reservation found on your name in our database to change.
assistant
It's ok, thank you for your help.
user
Thank you for contacting us.
assistant