Hello.
user
Hello, how may I help you today?
assistant
Owing to an emergency I had to request for this cancellation. Can you please help me to cancel my recent reservation?
user
Sure, may I know your name please?
assistant
My name is Rebecca Johnson.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, no reservation found with your name to cancel.
assistant
Ok, no issues. Thanks for your service.
user
Thanks for opting us.
assistant