Hello.
user
Hello. How could I aid you today?
assistant
I want to cancel my recent reservation, due to heavy rainfall at my destination. Can you please aid me?
user
May I know your good name please?
assistant
Sure, my name is Matthew Thompson.
user
Please give me a moment.
assistant
Sure.
user
There is no reservation found with your given name.
assistant
Ok, thanks for your information.
user
Thank you for approaching us.
assistant