Hello.
user
Hello. How can I assist you?
assistant
I want to cancel my recent reservation which is booked by my brother, can you please help me?
user
Yes, I can help you. Can I know your name for checking your reservation?
assistant
My name is Matthew Lee.
user
Sorry to inform you that there is no reservation found on your name.
assistant
It's ok, thank you for the information.
user
Thank you for contacting us.
assistant