Hi.
user
Hello.
assistant
I am Joshua Evans.
user
How may I help you Joshua Evans?
assistant
I would like to change my existing reservation due to my cultural fest got cancelled.
user
Ok, please wait a while. I will check and get back to you.
assistant
Ok.
user
Thanks for your time. We did not find any reservations on your name.
assistant
 Ok, Thank you.
user
Thank you for reaching us.
assistant