Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my recent reservation due to heavy rainfall, can you please help me with that?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your good name?
assistant
My name is Patrick Adams.
user
Please give me a minute.
assistant
Sure.
user
Thanks for your time, there is no active reservation found on your name.
assistant
No problem, thank you.
user
Thank you for approaching us, have a nice day.
assistant