Hi.
user
Hello. How can I assist you now?
assistant
Due to heavy rainfall in our area, I couldn't able travel. Please cancel my reservation.
user
Sure, I will help you with that. Can I have your name please to check your reservation status?
assistant
My name is Steven Williams.
user
Ok, please wait a moment to check your reservation status.
assistant
Sure, take your time.
user
Sorry Steven Williams, no reservation has found under your name to cancel.
assistant
Its ok, thank you for the information.
user
Thank you for choosing us, have a great day.
assistant