Hello.
user
Hello, how can I assist you today?
assistant
I am Donna Gonzalez.
user
Ok.
assistant
My exam got postponed due to bad weather, so please help me in changing my existing reservation.
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry, no reservation found with your name.
assistant
Not an issue, thank you for your information.
user
Thank you for opting us.
assistant