Hello,.
user
Hello, how can I help you today?
assistant
This is Anna Robinson. I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you please help me with that?
user
Ok, I will help you in cancellation your reservation. Please wait for a while.
assistant
Thank you. Sure.
user
There is no reservation found on your name.
assistant
Ok, no issue. Thank you.
user
Thank you for approaching us.
assistant