Hello, I am Joseph Anderson.
user
Hello, how can I best assist you now?
assistant
Owing to an emergency I want to cancel my reservation, can you please help me out?
user
Sure, I am here to help you. Please wait for a moment.
assistant
Ok.
user
Sorry to inform you that there is no reservation found on your name.
assistant
Ok, thanks for giving the information.
user
Thanks for approaching us, have a nice day.
assistant