Hi.
user
Hello, how may I assist you today?
assistant
 I want to cancel my recent reservation, because I want to travel  with my friends by road. Can you help me in this?
user
Sure, we are here to help you.
assistant
Thank you.
user
Can I have your name to proceed further?
assistant
I am Elizabeth Martinez.
user
OK, please hold a moment, let me check your reservation and let you know.
assistant
Sure.
user
Thank you for holding on, no reservation found with provided name.
assistant
Not an issue, thank you.
user
Thank you for availing us.
assistant