Hello.
user
Hello. How can I assist you today?
assistant
I want to change my existing reservation due to bad weather condition, can you please help me with that?
user
Sure, may I know your name to check for the previous reservation.
assistant
My name is Rebecca Baker.
user
Please allow me a moment.
assistant
Sure.
user
Rebecca Baker, there is no reservation found under your name.
assistant
No problem, thank you.
user
Thank you for contacting us.
assistant