Hello.
user
Hello. How may I help you?
assistant
I have a meeting to attend during my journey dates. So, I would like to cancel my reservation.
user
Ok, may I know your name please?
assistant
My name is Richard Perez.
user
Richard, no reservation has been found on your name in our records.
assistant
Ok, I guess my cousin has cancelled it before. Anyways, thank you for the information.
user
Thank you for choosing us.
assistant