Hi.
user
Hello, how can I help you?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I am here to aid you. Please mention your name.
assistant
I am Kathleen Hall.
user
Ok, please wait for a while.
assistant
Sure.
user
Thank you for your time, No reservation was found on your good name to cancel it.
assistant
No problem, thanks for checking.
user
Thank you for choosing us.
assistant