Hello.
user
Hello. How can I aid you?
assistant
Can you please help me to change my existing reservation?
user
Sure, may I know the name to check for the status?
assistant
Justine Nelson here.
user
Please be on hold, I will get back to you in a minute.
assistant
Sure.
user
Thank you for waiting. Here, there is no active reservation have been found under your name in our database to amend it.
assistant
Ok, not an issue. Thank you for checking.
user
Thank you for reaching us.
assistant