Hello.
user
Hello, how may I help you?
assistant
I need to cancel my recent reservation due to some health issues, can you help me in doing that?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
John Evans here.
user
Please wait for a while.
assistant
Sure.
user
Sorry to inform you that there is no active reservation your given name.
assistant
Ok, thank you for checking.
user
Thanks for contacting us.
assistant