Hello.
user
Hello, how may I aid you at present?
assistant
I just want to cancel my reservation due to heavy Sandstorms at my destination place, so please help me in cancellation.
user
Sure, I can help you better. May I know your name to check the status of your reservation?
assistant
Sure, my name is Sharon Brown.
user
Sorry, we did not find any active reservation on your name to cancel. Thanks for reaching our services, Take care.
assistant
No problem, thanks for your effort.
user