Hello.
user
Hello. How may I assist you today?
assistant
I am a student and planned a trip to visit my home town in my holidays, but due to the semester exams I would like to cancel my ticket. Can you please cancel my ticket?
user
Sure, I will help you on that. Could you please provide your name to check your previous reservation status?
assistant
Sure, I am Betty Harris and search on that name.
user
Ok Harris, please be on hold to check.
assistant
Sure, take your own time.
user
We regret that, there is no reservation found under your name in our records.
assistant
Ok, that's fine. I had a great experience with your service, thank you for your help.
user
Thank you, have a great day.
assistant
Thank you.
user