Hi.
user
Hello, how can I help you today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I will help you with that. May I know your good name?
assistant
I am Nicholas Young.
user
Please wait for a moment, while I search for your reservation.
assistant
Sure.
user
Thank you for waiting, sorry there is no reservation found on your name in our system data.
assistant
No problem, thanks for checking.
user
Thank you for visiting us, we hope see you again.
assistant