Hello.
user
Hello. How can I aid you today?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your name for further process?
assistant
Sure, myself Brian Edwards.
user
Please wait a moment, I will check your reservation status.
assistant
Sure, take your time ti check.
user
There is no previous reservation available in your name Brian Edwards.
assistant
Oh! It may not be booked properly due to server issue. Anyway , thank you for your time.
user
Thank you for visiting us, have a good day Brian Edwards.
assistant