Hello.
user
Hello. How may I assist you at this moment?
assistant
Please change my existing reservation owing to an emergency.
user
Sure, I am gleeful to assist you in changing the ticket details. May I know your good name to check the reservation status?
assistant
My name is Nicole Lee.
user
Ok, please hold on for a minute.
assistant
Sure.
user
Sorry to inform you that, there is no active reservation with your name in our database to change the details.
assistant
Thanks.
user
You are welcome. Thank you for choosing us.
assistant