Hello.
user
Hello. How can I aid you?
assistant
I want to cancel my recent reservation due to health issues, can you please help me with that?
user
Sure, We are here to help you. May I know your name?
assistant
My name is Nancy Taylor.
user
Give me a minute.
assistant
Sure.
user
  Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
Not an issue, thank you.
user
Thank you for reaching us.
assistant