Hello.
user
Hello. How may I guide you today?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Sure, I am glad to help you with that.
assistant
Thank you.
user
Please, provide me your name to check your reservation status.
assistant
My name is Nicole Adams.
user
Ok, please be on hold for a while.
assistant
Sure.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
That's fine, thank you for your service.
user
Thank you for opting us.
assistant