Hello.
user
Hello.
assistant
I am Eric Jones.
user
How may I help you, Eric?
assistant
I am planning to change my reservation, can you help me?
user
Sure, please give me a minute.
assistant
Sure.
user
Eric, there are no active reservations found with your details.
assistant
That's fine. Anyway, thank you for your help.
user
Thank you for reaching us.
assistant
You are welcome.
user