Hello.
user
Hello.
assistant
I want to change my existing reservation, so can you help me in changing my reservation?
user
Sure, can I know your name please?
assistant
My name is Steven Perez.
user
Ok, wait a moment please.
assistant
Sure, take your time.
user
Sorry Perez, there is no reservation found on your name.
assistant
That's ok, I will check for other alternatives.
user
Thank you for approaching us.
assistant
Thank you for your information.
user