Hello, I am Samantha Lee.
user
Hello, how may I aid you today?
assistant
Can you please help me in changing my reservation?
user
Sure.
assistant
Thank you.
user
Please wait for a while.
assistant
Ok.
user
Sorry to say that, there is no active reservation found on your name.
assistant
It's ok, thank you for your information.
user
Thank you for reaching us.
assistant