Hello.
user
Hello. How can I assist you at this moment?
assistant
I am Carol Williams. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure Carol Williams, I will help you with that.
assistant
Thank you.
user
Please wait a moment to check your reservation status.
assistant
Sure, take your time.
user
Sorry Carol Williams, no reservation has found under your name to cancel.
assistant
That's ok, thank you for your information.
user
Thank you for choosing us, have a good day.
assistant