Hello.
user
Hello. How can I help you out?
assistant
I want to change my existing reservation, due to postpone of my examination. Can you help me out?
user
Sure,may I have your name?
assistant
Myself Cynthia Collins.
user
Ok, please hold for a while.
assistant
Sure.
user
Unfortunately, in our database your name does not exist with reservation to change further.
assistant
Ok, not an issue. Thank you for your kind information.
user
Thank you for reaching us.
assistant