Hello.
user
Hello, how may I help you?
assistant
I want to postpone my trip due to an emergency. Can you aid me in doing some changes in my existing reservation?
user
Sure, can I know your name?
assistant
Ticket was reserved on the name Ronald Nelson.
user
Please hold on a moment. Sorry, there is no reservation found on given name.
assistant
No issues. Thank you for checking.
user
Thank you for reaching us.
assistant