Hello.
user
Hello.
assistant
I am Kathleen Parker.
user
What type of guidance do you need from our flight ticket booking agency?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please change my ticket?
user
Sure, I am here to help you. Can you please confirm me whether you want to cancel the ticket or change the existing ticket?
assistant
I want to change my reservation?
user
Ok, please wait a minute.
assistant
Sure.
user
Sorry to  inform you, there is no active reservation found under your name to modify the details.
assistant
That's fine. Thank you for your service.
user
You are welcome. Have a nice day.
assistant