Hello.
user
Hello, how can I help you today?
assistant
Owing to an emergency, I want to change an existing reservation, so please help me in changing the reservation.
user
Sure, I am here to help you with that.
assistant
Thank you.
user
Can you please provide the name on which you have done the reservation previously?
assistant
My name is Anthony Martin.
user
Sorry, no reservation found on your name to change your reservation.
assistant
Not an issue. Thank you.
user
Thank you for reaching us, have a nice day.
assistant