Hello.
user
Hello. How may I guide you today?
assistant
Can you aid me to change my reservation due to emergency?
user
Sure, I am glad to help you with that. Can I know your name to check your previous reservation?
assistant
Richard Baker here.
user
Please wait a moment to check.
assistant
Ok.
user
We regret to inform you that, there is no reservation found on your name in our records.
assistant
Thank you for the help.
user
Thank you for approaching us, hope you have a great day.
assistant