Hi.
user
Hello. How may I aid you today?
assistant
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
user
Sure, I will help you with that.
assistant
Thank you.
user
May I know your name please?
assistant
I am Carolyn Taylor.
user
I am sorry to say that there is no reservation found under your name.
assistant
Ok, no issues. Thanks for the information.
user
That's fine, thank you for reaching us.
assistant