Hello.
user
Hello. How can I aid you?
assistant
My name is Brian Lee. Owing an emergency, I want to cancel your reservation. Can you help me for that?
user
Sure, please allow me a moment to check for your status.
assistant
Sure, I will wait for your response.
user
Sorry, there is no active reservation have been found under your name in our database to cancel it.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us.
assistant
Welcome.
user