Hi, I am Nicole Thompson.
user
Hello, how can I assist you?
assistant
Earlier I made a reservation for my trip through an agent but, agent booked on wrong date. So, I request you to please change it to my actual date.
user
Sure, I will help you. Please, standby.
assistant
Ok.
user
Thanks for your time. Sorry to inform you that, there is no reservation found on your name to proceed for modification.
assistant
Ok, no issues. Thanks for the help.
user
Thank you for approaching us.
assistant