Hello.
user
Hello, how can I assist you for the day?
assistant
I want to cancel my reservation, will you please help me?
user
Sure, I am here to help you.
assistant
Thank you.
user
May, I know your good name?
assistant
My name is Helen Smith.
user
Sorry, we found no reservation on your given name.
assistant
Ok, not a problem. Thank you.
user
Thank you for reaching us.
assistant