Hello,.
user
Hello, how can I help you?
assistant
I am Paul Wright, I want to change reservation.
user
Sure, I will help you to change your reservation. Please hold on.
assistant
Okay, thank you.
user
Thanks for being hold, we did not find any reservation on your name.
assistant
Ok, not a problem. Thank you for helping with details.
user
Thank you for choosing us.
assistant