Hello. I am Laura Wilson.
user
Hello, how can I assist you now?
assistant
I need to change my existing reservation due to postpone of my annual exams due to some reasons,. Could you please help me?
user
Sure, I can change your reservation right now. Please wait for a couple of minutes.
assistant
Sure, I will wait for your response.
user
Sorry to notify that, there is no active reservation found on your name.
assistant
No worries, thank you for the information.
user
Thanks for communicating with us, have a good day.
assistant