Hello.
user
Hello. How may I help you today?
assistant
I am Patricia Phillips. I want to change my existing reservation, due to some health issue. Can you please help me out?
user
Please wait a moment.
assistant
Sure.
user
Thank you for waiting.
assistant
My pleasure.
user
There are no active reservations to change the travelling dates.
assistant
That's ok, thank you for checking.
user
It"s my pleasure.
assistant