Hi.
user
Hello. How may I help you?
assistant
Virginia Martin here. I would like to spend some more days with my family, so please help me in changing my existing reservation.
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry, no reservation found on your name.
assistant
That's ok, thank you for your help.
user
Thank you for reaching us, have a nice day.
assistant