Hello,.
user
Hello, how may I support you today?
assistant
I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you help me in cancellation?
user
Sure, let me know your name to cancel your reservation?
assistant
John Evans, is my name.
user
Ok, please wait for a moment.
assistant
Ok, take your time.
user
Thanks for waiting, no reservation found on your name.
assistant
Ok, no problem. Thanks for your approach.
user
Thanks for approaching us.
assistant