Hello. Rachel Moore here.
user
Hello, how may I help you?
assistant
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
user
Sure, please be on hold.
assistant
Ok, take your time.
user
Thank you for your time, we found a reservation in your name and it has been cancelled.
assistant
Thank you for your kind help.
user
Thank you for reaching us.
assistant
Welcome.
user