Hi.
user
Hello, how may I help you?
assistant
Would it be possible to cancel my reservation, which I have done with my name?
user
Sure, I am here to help you for this. May I know your name please?
assistant
My name is Scott Lee.
user
Please wait for a while.
assistant
Ok.
user
Scott Lee, I found your reservation. Shall I cancel it?
assistant
Yes, please.
user
Scott Lee, your ticket is cancelled successfully.
assistant
Thank you.
user
Thank you very much for contacting our agency.
assistant