Hello.
user
Hello. How may I guide you?
assistant
Due to some personal issues, I would like to change my existing reservation. Could you please help me with it?
user
Sure, hold on for a moment.
assistant
Ok.
user
Can I know your name ?
assistant
My name is Cynthia King.
user
I'm sorry, there are no reservations with your name.
assistant
That's fine. Thank you for your information.
user
Thank you, have a good day.
assistant