Hello.
user
Hello, how may I aid you?
assistant
I am Amanda Hill, I need to change my reservation as my exams got postponed. Can you please help me out with that?
user
Sure, please hold on for a moment.
assistant
Sure.
user
I am sorry, there are no reservations with your name.
assistant
It's ok, anyway thank you for the information.
user
Thank you, have a good day.
assistant