Hello, Timothy Lopez here.
user
Hello, Lopez how can I address you?
assistant
I want to cancel my recent reservation because my brother meet an accident.
user
So sad to hear.Give me a moment to check the existing reservation.
assistant
Sure, take your own time.
user
Sorry Lopez, there is no reservation found with your details. Do you have any other requirements?
assistant
That's alright, no problem.
user
Ok.
assistant
Thank you so much.
user
You are welcome. Hope your brother recover soon.
assistant
Most welcome.
user