Hello.
user
Hello, what can I do for you today?
assistant
I want to change my reservation, can you please help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name to proceed further?
assistant
Robert Gonzalez here.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, there was no reservation found on your name in our records.
assistant
No problem, thank you for the information.
user
Than you for contacting us.
assistant