Hi.
user
Hello.
assistant
I am Melissa Lee.
user
How can I assist you at this moment?
assistant
Yesterday I booked a ticket to New York through your agency, your agent by mistakenly booked a ticket on wrong dates, so I want to change my reservation.
user
Sure, I will help you with this.
assistant
Thank you.
user
Melissa Lee, I have found your reservation. Can you please provide your nearest airport codes of travelling?
assistant
My travelling airport codes are SFO to MSP.
user
May I know your planned dates of journey please?
assistant
My planned travel dates are 02/02 and 02/04.
user
Delta airlines is available on this route with a ticket fare of 100, shall I book your ticket?
assistant
Ok, proceed to booking.
user
Your ticket is booked with flight number 1007.
assistant
Thank you for booking.
user
Thank you, have a safe journey.
assistant