Hello.
user
Hello, how can I best serve you now?
assistant
 I want to cancel my recent reservation, because recently I got an accident as per doctor said I have to take rest for few months. will you help me?
user
Sure, may I know your good name please?
assistant
Sure, my name is Andrew Nelson.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, not an issue. Thanks for your information.
user
Thanks for approaching us.
assistant