Hello.
user
Hello.
assistant
I am Brian Nelson.
user
How can I help you today?
assistant
I want to cancel my reservation, can you help me?
user
Ok, may I know the reason for your cancellation please.
assistant
My exam has been cancelled, so I want to cancel my reservation.
user
Ok, let me check with your previous reservation status.
assistant
Ok.
user
I am so sorry to inform you, but there is no active reservation under your name. Sorry for the inconvenience you are facing.
assistant
That's ok, thank you.
user
Thank you for approaching our agency, have a great day ahead.
assistant
You are welcome.
user