Hello.
user
Hello. How may I help you?
assistant
I want to cancel my reservation due to heavy rains at my destination place, so please help me.
user
Yes, I am happy to help you. Please wait for a while, I will check your reservation status and let you know.
assistant
Sure, I am Donald Lee.
user
Ok, please wait.
assistant
Sure.
user
Donald Lee, I have cancelled your reservation. Thank you for choosing us and have a nice day.
assistant