Hi.
user
Hello, how can I aid you?
assistant
I want to amend an existing reservation due to health issue, can you please help me?
user
Sure, can you please let me know your name to proceed further?
assistant
Sure, my name is Sharon Jones here.
user
Please wait a moment while I check with the status.
assistant
Sure, I will wait for your response.
user
Thank you for waiting. Sorry, there is no active reservation found under your name to change.
assistant
Ok, not an issue.Thank you for your information.
user
Thank you for reaching us.
assistant