Hello.
user
Hello. How can I assist you today?
assistant
I am Linda Evans. Due to some problems I am unable to travel in flight so can you please cancel my flight ticket?
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Ok, thank you for your positive response.
user
Linda, there is no reservation found under your name.
assistant
Ok, I think my previous reservation has not been booked properly at that time. Thank you for your service.
user
You are welcome.
assistant