Hi.
user
Hello, how may I guide you today?
assistant
Can you please check for my previous booking status? I need to alter my journey dates.
user
Sure, I am gleeful to help you with that. May I know your name please?
assistant
My booking was done by the name of Thomas Miller.
user
Please wait for a while, let me check your previous reservation status.
assistant
Ok, I will be waiting for your response.
user
Thank you for waiting.
assistant
Oh! That's completely fine.
user
There is no active reservation found on your name in our database to change it.
assistant
No issues. Thank you for checking for my booking.
user
Most welcome, thank you for contacting us. Have a nice day.
assistant
Most welcome.
user