Hello.
user
Hello, How can I help you?
assistant
As part of my schedule, I made a reservation earlier to attend live music concert. But, due to some health issues I was unable to attend. So, can you please help me in changing my reservation?
user
Sue, to proceed further we need to know your name.
assistant
I am Melissa King.
user
Ok, please hold on for a moment.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
Ok, no problem. Thanks for your kind service.
user
Thanks for your interest on us.
assistant