Hello.
user
Hello, how may I help you?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, may I know your name please?
assistant
Thank you. Myself Emma Wright.
user
Please wait for a while.
assistant
Sure, take your time.
user
 As per your request, we had cancelled your reservation.
assistant
Thank you for your help.
user
Most welcome.
assistant