Hi.
user
Hello. How can I help you today?
assistant
I need to modify my reservation as I am not able to make my trip. Can you please help me with that?
user
Sure, I am here to help you with this.
assistant
Thank you for considering my request.
user
Can you please provide your name to check your reservation status?
assistant
Sure, my name is Jack Robinson.
user
Jack Robinson, there is no active reservation found under your name in our database.
assistant
Not an issue with that, anyways thank you for the information.
user
Thank you for contacting us.
assistant