Hi.
user
Hello, how may I help you?
assistant
I would like to cancel my recent reservation as my plan to meet my old friend got cancelled. Can you please check the reservation by this name Melissa Collins?
user
Sure, we are ecstatic to help you.
assistant
Thank you.
user
Please wait a while.
assistant
Ok.
user
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant