Hello.
user
Hello, how may I help you?
assistant
Due to some family problems I want to cancel my recent reservation. Can you please help me with this?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
I am Brain Gonzalez.
user
Sorry to inform you that there is no active reservation on your given name.
assistant
Ok, no problem. Thank you for checking.
user
Thank you for contacting us.
assistant