Hello.
user
Hello. How may I help you?
assistant
Can you aid me to change my reservation due to an emergency?
user
Sure, I can help you. Please let me know your name.
assistant
Samuel Roberts here.
user
Thank you. Please wait for a while. I will check your reservation status and let you know.
assistant
Sure.
user
Sorry, I did not find any reservation under your name in our database.
assistant
Thank you for the help.
user
You are welcome and thank you for choosing us.
assistant