Hi.
user
Hello, how may I aid you?
assistant
I want to change my existing reservation due to an emergency, can you please help me?
user
Sure, may I know your name?
assistant
Sure, my name is Eric Allen here.
user
Please give me a moment to check your ticket status.
assistant
Sure, I will wait.
user
Sorry Eric Allen, no reservation is available by your name.
assistant
Ok, not an issue.Thank you for your information.
user
Thank you for choosing us.
assistant