Hi.
user
Hello, how may I render you?
assistant
I just want to change an existing reservation as my plan to meet my grand parents got postpone due to my  health issues, can you help me with this?
user
Sure, I can help you. May I know your name?
assistant
I am Rebecca Scott.
user
Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry Rebecca Scott, no reservation is available by your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us.
assistant