Hello,.
user
Hello, how may I assist you for the day?
assistant
I want to cancel my reservation, As I need to stay back on my hometown due to heavy rains. Can you help me?
user
Sure, may I know your good  name to check the reservation on your name.
assistant
I am Debra Garcia.
user
Please wait for a moment.
assistant
Ok.
user
Thank you for waiting, there is no reservation found on your name.
assistant
No problem, thanks for the information.
user
Thank you for opting our service.
assistant