Hello.
user
Hello, how can I help you?
assistant
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
user
Sure, can you please provide me your name to check the reservation?
assistant
Myself Eric Martin.
user
Sorry, there is no reservation with your given name.
assistant
It's ok, thank you for your help.
user
Thank you for reaching us.
assistant