Hello.
user
Hello. How may I help you?
assistant
I am Nicholas Wilson.
user
Nice to meet you Nicholas.
assistant
Owing to an emergency I want to cancel my recent reservation, can you please help me with this?
user
Sure, please wait for a moment.
assistant
Ok.
user
I have searched online but I could not find your flight reservation to cancel it.
assistant
Ok, no problem, thanks for your information.
user
Thank you.
assistant