Hello.
user
Hello, how can I guide you for today?
assistant
Due to bad weather, so I want to cancel my reservation. Can you please help me with it?
user
I will help you with that.
assistant
Thank you.
user
May I know your name?
assistant
Emily Edwards here.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, not an issue. Thank you.
user
Thank you for contacting us, have a nice day.
assistant