Hi.
user
Hello, how may I aid you?
assistant
Due to heavy rains I just want cancel my recent reservation, can you help me over that?
user
Sure, may I know your name to proceed?
assistant
Ok, I am Jacob Anderson.
user
Please wait for a moment.
assistant
Get back with the current status of my reservation.
user
Sorry, no reservation found on your name.
assistant
It's ok, thanks for checking.
user
Thank you for reaching us.
assistant