Hi. Myself Jessica Hill.
user
Hello, how can I guide you for today?
assistant
I would like to change my reservation due to heavy rainfall in my region, can you help me?
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Ok, I will wait for your reply.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, no problem. Thank you for checking.
user
Thank you for contacting us, have a nice day.
assistant