Hello.
user
Hello,. How can I support you today?
assistant
I have some personal matters that need fixing, so I need to change an existing reservation. Can you please help me?
user
Sure, we are here to help you. May I know your name for checking your reservation?
assistant
My name is Virginia Parker.
user
Thanks for your name. Unfortunately, there is no reservation found by your name.
assistant
That's not a problem. Thank you.
user
Thank you for reaching us.
assistant