Hello.
user
Hello, how can I help you today?
assistant
I need to change my reservation due to my planned event got postponed. So please help me with changing my reservation.
user
Sure, I am glad to help you.
assistant
Thank you.
user
Could you share your name?
assistant
Sure, myself Thomas Wilson.
user
I did not found any reservation on your name.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Thank you for choosing us.
assistant
Most welcome.
user