HI.
user
Hello.
assistant
I am George Hill.
user
 George Hill. How may I help you?
assistant
Would it be possible to cancel my reservation, which I have done with my name?
user
Sure, let me help you out, give me a moment please.
assistant
Ok, take your time.
user
Sorry, there is no name by  George Hill in the data base.
assistant
That's ok, thank you for the response.
user
Thank you approaching .us.
assistant