Hello.
user
Hello. How can I help you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, may I know your name please?
assistant
My reservation was done under the name Samuel Nelson.
user
I am sorry no reservation found on your name?
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for choosing us.
assistant