Hello.
user
Hello, how can I assist you?
assistant
Due to heavy rains, I would like to cancel my recent reservation. Please help me out.
user
Sure, I will help you. May I know your name please to check the reservation records?
assistant
My name is Betty King.
user
Ok, please wait while I check. There is no reservation found on your name.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for contacting our agency.
assistant