Hello.
user
Hello, how may I help you?
assistant
I need to modify my reservation as my exams got postponed to some other location Denver. Can you help me with that?
user
Ok, may I know your good name to check with your previous booking?
assistant
Thank you for considering my request. My name is Lisa Hernandez.
user
Sorry to say, there is no active reservation found by your name.
assistant
Oh! It might not booked properly at the time of booking. Anyways thank you for the information.
user
Lisa Hernandez, thank you for choosing our services.
assistant