Hello.
user
Hello, how can I help you?
assistant
Can you help me to cancel my reservation due to an emergency?
user
Sure, I am here to help you. May I know your name please?
assistant
Alexander Hernandez here.
user
Ok, please wait a minute.
assistant
Sure.
user
Thank you for waiting, we found a reservation by this name it has been cancelled.
assistant
Thank you for the help.
user
  Thank you for reaching us, have a good day.
assistant