Hi. I am Thomas Williams.
user
Hello, how may I aid you at this moment?
assistant
As I need to stay back in own city due to hails on roads and heavy snow. I need to cancel my reservation. Can you please help me in cancellation?
user
Sure, please wait I will check the reservation status and get back to you.
assistant
Ok.
user
Sorry, we didn't find any reservation on your name.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for reaching us.
assistant