Hello.
user
Hello. How can I assist you?
assistant
I want to cancel my recent reservation due to sudden postpone of my football match, Can you help me with that?
user
May I know your name please?
assistant
I am Virginia Martin.
user
Please wait.
assistant
Sure.
user
Sorry, no reservation found on your name to cancel.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching  us.
assistant