Hello, Anna Scott here.
user
Hello Anna. Nice to meet you. How can I help you at this moment?
assistant
I choose your agency as I need some help in changing my reservation details.
user
Thank you for choosing, I will help you with that. Please allow me a minute, I will check for existing reservation status to change it.
assistant
Ok.
user
Thank you for waiting with patience. Sorry Anna, I have not found your reservation in the database to change it.
assistant
It's ok. Thank you for your response.
user
Most welcome. Thank you for contacting us, have a great day.
assistant