Hi.
user
Hello. How may I help you?
assistant
I am Catherine Gonzalez. Due to some personal work I can not able to travel, so can you help me to change my recent reservation?
user
Ok, please wait for a while I will let you know about your current reservation status.
assistant
Sure, I will wait for your reply.
user
Thanks for your time, I have checked your reservation with your name I could not find any reservation on that name.
assistant
Ok fine, anyways thanks for your information.
user
Thanks for reaching us.
assistant