Hello.
user
Hello, how best may I serve you today?
assistant
I want to change my reservation as my exam got postponed to other dates, so please help me.
user
Sure, I am glad to help you.
assistant
Thank you.
user
May I know your name please to check the status of your reservation?
assistant
Sure, I am Jeffrey Campbell from Orlando.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, no existing reservation was found on the name of Jeffrey Campbell.
assistant
No worries, thank you.
user
Thank you for choosing us.
assistant