Hi.
user
Hello, how may I aid you today?
assistant
I need to cancel my ticket, can you help me?
user
Sure, may I know your name?
assistant
I am David Parker.
user
Please wait for couple of minutes.
assistant
Sure.
user
We found a reservation on your name, shall I proceed to cancel?
assistant
Yes, cancel it.
user
Your reservation has been cancelled.
assistant
Thank you for your help.
user
Thank you for reaching us.
assistant