Hello. I am Stephanie Martinez.
user
Hello, do you need any help from us?
assistant
 Actually I am an old person and I don't know how to cancel flight ticket , can you please help me in flight ticket cancellation process?
user
Sure, please allow me a moment.
assistant
Thank you and take your time.
user
Sorry, there is no reservation matching with your name in our portal to cancel further.
assistant
No problem with that one, thank you for providing the information about my flight ticket.
user
You are welcome, have a great day.
assistant