Hello.
user
Hello. How may I help you?
assistant
I want to cancel my recent reservation, due to some health issue. Can you help me?
user
Sure, I can help you with the ticket cancellation process.
assistant
Thank you.
user
Can I have your full name to check the ticket status?
assistant
Yes, I am Donna Evans.
user
Sorry to inform you, there is no reservation found with your name in our database.
assistant
Ok, no problem. Thank you for your valuable help.
user
Thank you for reaching us. Have a nice day.
assistant