Hello.
user
Hello, how may I assist you now?
assistant
I had planned to go on a trip, but it was postponed. Can you change my recent reservation?
user
Yes, may I know your name please?
assistant
I am Jacob Smith.
user
I am very sorry to say, there is no active reservation by your name.
assistant
That's ok. Anyways, thank you for your help.
user
Thank you for choosing our agency.
assistant