Hello.
user
Hello, how can I help you?
assistant
My name is Gregory Mitchell. Due to some technical issue in our office, I want to solve the issue. Regarding that, Can you cancel my booking?
user
Sure. Wait a while,  Gregory Mitchell. There is  no reservation on your name,  Gregory Mitchell.
assistant
Sure. Ok, no problem, thank you for searching.
user
Thanks for reaching us.Have a nice day.
assistant