Hello.
user
Hello, how may I help you?
assistant
I want to cancel my reservation as my plan to meet my friend is cancelled. Can you help me?
user
Sure, may I know your name?
assistant
My name is Andrew Davis.
user
Wait a minute.
assistant
Sure.
user
Sorry, there was no reservation found on your name.
assistant
Ok, thank you for information.
user
Thank you for choosing us.
assistant