Hello.
user
Hello, how may I assist you?
assistant
Please change my existing reservation due to some health issues?
user
Sure, may I know your good name?
assistant
Sure, I am Brenda Gonzalez.
user
Please wait.
assistant
Sure.
user
There is no reservation found on your given name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant