Hello.
user
Hello, do you need any help from us?
assistant
Myself Ruth Clark. I want to cancel my recent reservation, because I want to travel  with my friends by road. Will you help me with that?
user
Sure, please allow me a moment.
assistant
Thank you for accepting my request.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
Ok, not an issue. Thank you for your information.
user
You are welcome, have a great day.
assistant