Hello.
user
Hello, how may I assist you now?
assistant
Due to cancellation of my convocation day, I want to cancel my reservation.
user
Ok, may I know your good name?
assistant
My name is Raymond Allen.
user
Please wait for a moment, while I check for the reservation in our system data.
assistant
Ok.
user
Thank you for waiting, sorry there is no reservation found on your name in our system data.
assistant
Not a issue. Thank you for your quick response.
user
Thank you, we hope see you again.
assistant