Hello.
user
Hello, how can I assist you today?
assistant
My name is Emily Thompson. I want to cancel my reservation due to bad weather condition.
user
Sure, I am happy to help you. Please wait for a while.
assistant
Sure.
user
Thank you for being patient, There was no reservation found on your name.
assistant
No issue, thank you for your service.
user
Thank you for choosing us.
assistant