Hello.
user
Hello.
assistant
I am Emily Campbell.
user
How can I assist you?
assistant
I would like to cancel my recent reservation, due to sudden demise of my grand father. Can you please help me?
user
Ok, please wait a moment. I can help you with that by checking the records.
assistant
Sure, take your own time.
user
Sorry, there is no reservation been found on your name to cancel.
assistant
That's ok, thank you for your information.
user
Thank you for connecting with our agency.
assistant