Hi.
user
Hello, how may I assist you now?
assistant
I need to cancel my ticket due to my health issue, can you help me with that?
user
Ok, may I know your good name to proceed further?
assistant
I am Margaret Hernandez.
user
Ok, please allow me to check with your booking for a moment.
assistant
Sure.
user
Margaret Hernandez, I am sorry to say there is no flight reservation by your name. Thank you for choosing our services.
assistant
That's ok. Thank you for your service.
user
Have a great day ahead.
assistant