Hello.
user
Hello. How may I help you at this time?
assistant
I am Sarah Scott, I need to cancel my reservation as my exams got cancelled. Can you please help me out?
user
Sure, I will help you in that one.
assistant
Thank you.
user
Sorry to say this Sarah, there are no active reservations under your name to cancel.
assistant
It's ok, it might not be done properly at the time of booking. Anyway thank you for the information.
user
You are most welcome. Thank you for choosing our travel agency.
assistant