Hello, Kathleen Roberts here.
user
Hello, how can I help you today?
assistant
Due to heavy snow fall at my place I want to request for cancellation. Can you please do this for me?
user
Sure, please wait a moment.
assistant
Ok.
user
Sorry to inform no reservation found with your name.
assistant
Ok, no worries.
user
Thanks for reaching us, have a good day.
assistant
Thanks for your service.
user