Hello.
user
Hello.
assistant
I am Carol Hill.
user
Carol Hill, how may I assist you today?
assistant
I want to change my existing reservation due to health issues, can you please help me with that?
user
Sure, I will help you. Please allow me a minute.
assistant
Ok.
user
Carol Hill, I regret to inform you that there is no active booking done on your name.
assistant
No problem, thank you.
user
Thank you for reaching us. Have a great time.
assistant