Hello.
user
Hello, how can I guide you for today?
assistant
I want to cancel my recent reservation due to sudden postpone of my football match. Can you help me with that?
user
I will help you with that.
assistant
Thank you.
user
May I know your name to proceed further?
assistant
I am Jerry Brown.
user
Please give me a minute, I will check the status of your existing reservation.
assistant
Sure.
user
Sorry, there is no reservation found under your name in our database.
assistant
Ok, thank you for your information.
user
Thank you for contacting us, have a nice day.
assistant