Hello.
user
Hello, how may I help you?
assistant
I want to cancel my recent reservation owing to an emergency.
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
I am James Anderson.
user
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
No problem, thank you for checking.
user
Thank you for reaching us.
assistant