Hello.
user
Hello. How may I help you today?
assistant
My holiday vacation has been postponed, can you please help me for changing the existing reservation?
user
I will help you with that.
assistant
Thank you.
user
Please wait for a moment. May I know your name please?
assistant
Sure, please check the reservation is on the name of Richard Evans.
user
I am sorry to say that there is no reservation found.
assistant
Ok, no problem. Thank you for your information.
user
Thank you for contacting us.
assistant