Hi, I am Benjamin Moore.
user
Hello, how can I aid you today?
assistant
Due to sudden demise of my aunt, I want to cancel my trip. Can you help me with it?
user
Sure, please wait for a while.
assistant
Ok.
user
Sorry to inform you that there is a no reservation in our database based on your name.
assistant
Ok, thanks for your information.
user
Thank you for approaching us.
assistant