Hello.
user
Hello. How can I aid you?
assistant
Owing an emergency, I want to cancel my recent reservation. Can you help me out?
user
Sure, may I know the name to check for the status?
assistant
My name is Larry Phillips.
user
Please be on hold, I will get back to you in a minute.
assistant
Ok, I will wait for your information.
user
I have found an active reservation, shall I proceed with cancelling?
assistant
Yes, please.
user
Your ticket has been cancelled successfully.
assistant
Thank you for the help.
user
Thank you for reaching us.
assistant