Hi.
user
Hello. How may I help you today?
assistant
I already have an reservation to attend at my meeting, due to some problems meeting place has been changed. So I need a few changes in my reservation. Can you help me to change my reservation?
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry to inform you, there is no reservation by your name. Thank you for choosing our services. May I know your name?
assistant
I am Eric Scott. Thanks for your service.
user
Thank you for choosing us.
assistant