Hello.
user
Hello. How can I assist you?
assistant
I am planning to cancel my recent reservation, due to health issue. Can you please help me out?
user
Sure, I am here to help you out.
assistant
Thank you.
user
There is a need to know your name to check for your reservation in our reservation records, can I know your name?
assistant
My name is Larry Collins.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry, there are no reservations on your name to cancel it as per our records.
assistant
That's fine, thank you for your service.
user
Thank you for choosing our agency.
assistant