Hello.
user
Hello.
assistant
I am Mark Jones.
user
How can I help you Mark today?
assistant
I am planning to change an existing reservation, due to some urgent work. Can you please change my reservation?
user
Sure, I can help you with that.
assistant
Thank you.
user
Please wait a moment, I will check your previous reservation status.
assistant
Sure.
user
There is no previous reservation available on your name Mark Jones.
assistant
That's fine, thank you for your help.
user
Thank you for reaching us, have a nice day.
assistant