Hi.
user
Hello. How can I assist you today?
assistant
Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, may I know your name to check for the previous reservation?
assistant
Myself Betty Lewis.
user
Please allow me a moment to check for the previous reservation.
assistant
Sure.
user
Betty, there is no reservation found under your name.
assistant
No problem, thanks for checking.
user
You are welcome. Thank you for contacting us.
assistant