Hello.
user
Hello, how may I assist you?
assistant
I would like to change my existing reservation due to postpone of my event. Could you please help me?
user
Sure, I will help you in that. Can I know your name please?
assistant
I am Jeffrey Miller.
user
Sorry Jeffrey Miller, there is no active reservation on your name.
assistant
No worries, thank you for the information.
user
Thank you.
assistant