Hello.
user
Hello, how can I help you today?
assistant
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
user
Sure, Let me know your name to check your reservation?
assistant
Thank you for your response, my name is Daniel Harris.
user
Ok, please wait a moment.
assistant
Ok.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Oh! It's ok, no problem. Thank you for your information.
user
Thank you for choosing us.
assistant