Hello,. I am Matthew Young.
user
Hello, how can I help you?
assistant
Due to sudden changes in weather, I just want to cancel my reservation. Could you please help me with that?
user
Sure, Please wait for a while, I will check and get back to you.
assistant
Ok.
user
Sorry to tell that there is no reservation on your name.
assistant
Thank you for your information.
user
Thank you for approaching us.
assistant