Hello.
user
Hello.
assistant
I am Kathleen Wilson.
user
Wilson, how can I help you today?
assistant
I am planning to cancel my reservation, can you help me?
user
Sure, I will help you with cancelling. please hold on for a moment to check your reservation status.
assistant
Sure.
user
Wilson, I did not find any reservation with your name.
assistant
It's fine. Anyway, thank you for your help.
user
My pleasure, thank you for utilising our services.
assistant