Hello.
user
Hello, how can I aid you?
assistant
I am Edward Hernandez. Owing to an emergency, I want to change an existing reservation.
user
Sure, can you help me with your name? Thank you for your details. Please wait a moment I will check and let you know.
assistant
Sure.
user
Sorry, no reservation found on your name.
assistant
Not an issue. Thank you.
user
Thank you for reaching us.
assistant