Hi.
user
Hello, How exactly I can serve you the best today?
assistant
I am Richard Jones.
user
Ok.
assistant
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait a moment.
assistant
Sure, I will wait for your response.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
Ok, no problem. Thanks for your information.
user
Thank you for reaching us.
assistant