Hello, I am Nicholas Hall.
user
Hello. How can I help you?
assistant
I want to cancel my reservation, due to an emergency meeting with my client. Can you please help me out?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please stand by.
assistant
Sure.
user
Thank you for waiting. Sorry to inform no reservation found on your name.
assistant
Ok, no issue. Thank you for your information.
user
Thank you for reaching us, have  a nice day.
assistant