Hello.
user
Hello, how may I assist you?
assistant
 I need to cancel my recent reservation due to cancel of my brother's daughter engagement.
user
Sure, please wait for a moment to check your details.
assistant
Sure.
user
Meanwhile, may I know your name?
assistant
Barbara Adams is my name.
user
Sorry to say, no reservation found on your name.
assistant
That's ok, thank you.
user
Thank you for reaching us, have a nice day.
assistant