Hello.
user
Hello, how can I render you today?
assistant
I am Frank Thomas.
user
Ok.
assistant
Can you please change my existing reservation?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait a moment.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
assistant
No problem, thank you for the information.
user
Thank you for choosing us.
assistant