Hello.
user
Hello, how may I assist you at present?
assistant
Can you please help me to change my airport codes in my previous reservation?
user
Sure, we are glad to help you to change it.
assistant
Thank you.
user
May I know your name, to check with your previous reservation?
assistant
Myself Kenneth Scott.
user
Ok, please wait for few minutes.
assistant
Ok.
user
Sorry to inform you that, there was no reservation found on your name to change it.
assistant
Ok, thank you for checking anyways.
user
Thank you for reaching us.
assistant
Most welcome.
user