Hello.
user
Hello. How can I assist you at this moment?
assistant
I want to change my existing reservation due to some health issue. Can you help me?
user
Sure, I will help you with that. May I know your name for further process?
assistant
Thank you. I am Brenda Thompson.
user
Ok, please wait a moment, I will check your previous reservation status.
assistant
Sure.
user
There is no previous reservation available under your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us, have a nice day.
assistant