Hi.
user
Hello, how may I support you today?
assistant
I am Jack Thompson. I would like to change my existing reservation. Can you help me in this?
user
Sure, we are happy to help you.
assistant
Thank you.
user
Please wait for a while.
assistant
Sure.
user
Sorry to say that, there are no active reservation found on your name.
assistant
Not an issue, thank you.
user
Thank you for opting us.
assistant