Hi,.
user
Hello, how can I assist you?
assistant
Owing an emergence, I want to change my existing reservation.
user
Sure, I will help you. May I know your name please?
assistant
My name is John Davis.
user
Please wait for a while.
assistant
Ok.
user
Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.
assistant
Ok, no issues.
user
Thank you for availing us.
assistant
Thanks for the help.
user