Hello.
user
Hello. How may I serve you?
assistant
Owning to an emergency I want to change my existing reservation. Can you please help me with this?
user
Sure. May I know your name please?
assistant
Sure, I am Anthony Miller.
user
Wait for a moment please.
assistant
Sure.
user
Thanks for your time. Sorry I could not find your flight reservation to change it.
assistant
Ok, not an issue.
user
Thank you.
assistant
Thank you for checking.
user