Hello.
user
Hello, how best can I serve you today?
assistant
Can you please aid me to modify the ticket details? Because the planned trip got postponed due to some other important work.
user
Sure, please share your good name?
assistant
Ok, my name is Richard Davis.
user
Please stand by.
assistant
Sure.
user
Thank you for waiting, there is no active reservation found with the given name.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Ok, thank you.
assistant