Hi.
user
Hello.
assistant
I am Carol Williams.
user
I am here to assist you with your concerns.
assistant
I already had a reservation for my holiday trip but, suddenly I need to attend a client meeting at head quarters. So I need to change my reservation. Can you please help me with that?
user
Ok, I will assist you with that. Please wait a moment.
assistant
Ok.
user
Thank you for waiting, there is no flight ticket been reserved on your name as per your database.
assistant
Ok, no problem.
user
Thank you for choosing our agency.
assistant
Thank you for your information.
user