Hi.
user
Hello. How can I help you today?
assistant
Owing to an emergency, I want to cancel my reservation. Can you help me out?
user
Sure, I will help you with this. Can you please provide your name to check your reservation status?
assistant
Sure, my name is Christine Phillips.
user
Wait a moment please.
assistant
Ok.
user
Christine Phillips, I have found your reservation and cancelled it sucessfully.
assistant
That's ok, thank you. Thank you for your help.
user
Thank you for contacting us.
assistant