Hello.
user
Hello, how may I assist you?
assistant
I need to cancel my previous flight ticket booking, can you help me with that one?
user
Sure, may I know your good name please?
assistant
Thank you and my name is Shirley Jones.
user
Please wait for a moment.
assistant
Sure.
user
Sorry, there is no reservation found on your name in our database to cancel.
assistant
Not an issue with that one, thank you for checking my reservation status.
user
Thank you for approaching us.
assistant