Hi.
user
Hello. May I know your good name please?
assistant
Mark Martinez is my name.
user
How can I provide assistance to you?
assistant
Due to sudden demise of my grandmother, I just want to cancel my trip. Can you help me with cancellation?
user
Sure, we are here to help you. Please wait a moment.
assistant
Ok.
user
Sorry to inform, no reservation found with your name.
assistant
That's fine, thank you.
user
Thanks for reaching us, have a good day.
assistant