Hi.
user
Hello. How may I assist you today?
assistant
I want to change my existing reservation which is done recently due to some health issues, can you please help me in this?
user
May I know your name, please?
assistant
Sure, my name is Susan Thompson.
user
Please wait a moment.
assistant
Sure, I will wait.
user
Sorry, there are no active reservations on your given name to change.
assistant
Ok, not an issue. Anyways, thank you for your service.
user
Thank you for reaching our service.
assistant