Hello.
user
Hello. How may I serve you at this moment?
assistant
I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
user
Sure, may I know your good name please?
assistant
Myself Michael Lopez.
user
Ok, please wait for few minutes.
assistant
Sure.
user
There is no recent reservation found on your name in our records.
assistant
It's ok, thank you for your help.
user
Thank you for reaching us.
assistant