Hi,.
user
Hello, how may I help you?
assistant
I have planned to visit Dallas due to heavy snowfall, I want to cancel my recent reservation. Can you help me out in cancellation of my ticket?
user
Sure, may I know your good name?
assistant
Kimberly Scott is my name.
user
Please wait for a minute, I will check with the resevation and revert to you.
assistant
Sure.
user
We hardly tried to find your reservation but, no reservation has been found with your name.
assistant
No problem, thank you for your information.
user
Thanks for reaching us.
assistant