Hello.
user
Hello. How can I help you?
assistant
Owing to an emergency, I decided to cancel my recent reservation. Could you help me in this?
user
Sure, I will help you in cancelling a ticket. Please let me know your name.
assistant
Sure. Myself Kathleen Harris.
user
Ok, please hold for a while.
assistant
Sure.
user
No reservation was found on your name to proceed with cancellation.
assistant
Not an issue. Thank you for your quick response.
user
Thank you.
assistant