Hello.
user
Hello, may I know how best I can help you today?
assistant
I have already reserved a direct flight to Houston, but I need a connecting flight in between my journey so that I can meet my friend after a long time. Can you please help me for changing my reservation?
user
Sure, I can change your reservation right now. Before that, I need to know your good name please?
assistant
Sure, I am James Collins.
user
Thanks for providing your name. Please wait for a couple of minutes, I will check the status of your recent reservation and revert to you.
assistant
Ok, I will wait.
user
Thanks for your time. I regret, no reservation exists for James Collins.
assistant
Ok. Thank you for your service.
user
Thank you for approaching our service.
assistant