Hello,.
user
Hello, how can I help you now?
assistant
I want to cancel my recent reservation which is with the name Donna Green, as I am owing to an emergency.
user
Sure, I will help to cancel your reservation. Please wait.
assistant
Ok.
user
Thanks for waiting, sorry to inform you there is no any reservation found on your name.
assistant
Ok, no issues. Thank you for the information.
user
Thank you, have a nice day.
assistant