Hello.
user
Hello, how may I help you?
assistant
As I am suffering from fever, so I need to cancel  my reservation. Will you help me out in this?
user
Sure, I will help you. Can I have your good name please?
assistant
Sure, my name is Mary Wilson.
user
Please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation found on your given name.
assistant
No problem, thanks for your support.
user
Thanks for choosing us.
assistant