Hi.
user
Hello, how may I help you?
assistant
I would like to change my existing reservation, as my semester exams are postponed.
user
Ok.
assistant
Will you help me in this?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your good name?
assistant
I am Frank Davis.
user
Please, stay online.
assistant
Ok.
user
Thank you for your precious time, there is no active reservation found on your name.
assistant
Ok, thanks for the response.
user
Thank you for reaching us, have a good day.
assistant