Hello. I have reserved a ticket to meet my friend but suddenly it got postponed. So please help me with changing my reservation.
user
Sure, we are here to make you comfort.
assistant
Thank you.
user
Before proceeding to change may I know your name?
assistant
I am Elizabeth Davis.
user
Sorry Elizabeth Davis, based on your name we haven't found any previous flight reservation in airline database.
assistant
That's ok, thank you for checking.
user
Thanks for contacting.
assistant