Hi.
user
Hello, how may I help you?
assistant
I need to cancel my reservation due to some tornado going on in my location, can you help me out?
user
Sure, can I know your name?
assistant
Myself William Taylor.
user
Please hold on a moment.
assistant
Sure.
user
Sorry, there is no reservation found on given name.
assistant
That's ok, not an issue. Thank you.
user
Thank you for reaching us.
assistant