Hello.
user
Hello.
assistant
I am Carolyn Smith.
user
How can I help you today Mr.Smith?
assistant
 I want to change my ticket reservation that when I am booking a ticket it show with a two connecting flight but now it got emergency and I need a connecting flight to travel, so can you please help me in changing my recent ticket booking?
user
Ok, will help you with that. Please wait a moment I will come back to you with the active reservation status.
assistant
Sure, take your own time.
user
Sorry Carolyn Smith, there is no reservation been found on your name in the records.
assistant
That's fine, thank you for your service.
user
Thank you for availing our service.
assistant