Hello, I am Melissa Turner.
user
Hello. How can I assist you?
assistant
Owing to an emergency, I want to cancel my reservation.
user
Ok.
assistant
Can you please help me?
user
Sure, I will help you.
assistant
Thank you.
user
Please, standby.
assistant
Ok.
user
Thanks for waiting. I am sorry to inform you that, there is no reservation found on your name.
assistant
It's ok, thank you for your information.
user
Thank you for approaching us.
assistant