Hello.
user
Hello. How can I assist you at this moment?
assistant
I want to change my reservation due to bad weather conditions at my destination place, so please help me to change.
user
Sure, I will help you with this. Can you please provide your name to search your reservation in our database?
assistant
Sure, I am Margaret Green from Seattle.
user
Margaret Green, there is no active reservation found under your name in our database.
assistant
That's Ok, thank you.
user
Thank you for contacting us.
assistant