Hello, I am Kimberly Hill.
user
Hello, how may I assist you?
assistant
Due to emergency I need to cancel my recent reservation, Can you help me for cancel my reseravation please?
user
Ok, please wait for a moment, I will check the status and update the information and let you know.
assistant
Sure.
user
Thanks for waiting, no reservation found on your name to cancel the reservation.
assistant
Ok, no issues.
user
Thanks for approaching us.
assistant
Thanks for your information.
user