Hello, I am Kenneth White.
user
Hello Kenneth, how may I be at your service?
assistant
Due to some personal issues I need to cancel my reservation.
user
OK, first let me check your existing reservation. I am very sorry to inform you that there is no existing reservation to be cancelled has been found against your name.
assistant
OK, thank you.
user
Thank you for approaching to us. Hope to serve you better next time.
assistant