Hello.
user
Hello, how can I be your helping hand today?
assistant
Due to bad weather conditions, I want to change my existing reservation. Can you help me out?
user
Sure, I am blissful to help you. May I know your name please?
assistant
Sure, my name is Rachel Smith.
user
Please be on hold.
assistant
Ok.
user
Thank you for waiting, we are sorry to say that no reservation was found in our database on your name.
assistant
That's ok, thank you.
user
Thanks for communicating with us.
assistant