Hello.
user
Hello, how may I help you today?
assistant
I would like to cancel my flight reservation as my trip got postponed, can you please help me?
user
Sure, I will help you with that. May I know your good name?
assistant
Thank you, my name is Mary Adams.
user
Please wait for a while and let me search your reservation.
assistant
Ok.
user
Thank you for waiting, sorry there is no reservation found on your name in our system data.
assistant
Not an issue, thank you for the information.
user
Thank you for visiting us, we hope see you again.
assistant