Hello. Is this flight ticket booking agency?
user
Hello. Yes, you are at the right place.
assistant
I want to do some changes in the existing reservation because my friends are not able to come on the those dates. Can you help me?
user
Can I have your name for checking?
assistant
Sure, my name is Andrew Baker.
user
Sorry, there is no reservation found under your name.
assistant
It's ok no problem.
user
Thank you for reaching us.
assistant
Thank you for your information.
user
You are welcome.
assistant