Hello.
user
Hello. How may I help you?
assistant
Due to an emergency, I want to change my reservation. Can you help me?
user
Sure, may I know your name please?
assistant
Laura Thompson here.
user
Please stand by.
assistant
Ok.
user
Thank you for your time, we did not find any active reservation in your name.
assistant
No issue, Thanks for the information.
user
Thank you for opting our service.
assistant