Hello.
user
Hello. How can I help you?
assistant
I am Frank Smith. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I will help you.
assistant
Thank you.
user
Please wait a minute.
assistant
Sure.
user
Thanks for waiting. There is no reservation on your name.
assistant
That's ok, thank you for your information.
user
Thank you.
assistant