Hello.
user
Hello, how may I help you today?
assistant
Due to sudden demise of my great grandfather, I would like to cancel my existing reservation. Will you help me in that?
user
Sure, we are here to assist you with cancellation. May I know your name?
assistant
My name is Steven Robinson.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there was no reservation found on your name.
assistant
Ok, no problem. Thank you.
user
Thank you for reaching us.
assistant