Hello.
user
Hello.
assistant
I want to cancel my reservation can you help me?
user
May I know your name please?
assistant
My name is Sarah Scott.
user
Sure Scott, I am here to help. Please wait for a minute to check.
assistant
OK.
user
Sorry Scott, I cannot find any reservation with your name.
assistant
OK. Thank you for checking.
user
Thank you very much for contacting us. It was my pleasure.
assistant