Hello, Dennis Robinson here.
user
Hello, how can I help you at this moment?
assistant
Owing to an emergency, I would like to postpone my journey. Can you please change my existing reservation?
user
Sure, I will help you with this. Please be on hold for a moment.
assistant
Ok, take your time.
user
Dennis Robinson, there is no active reservation found under your name in our database.
assistant
It' s ok, no issues. Thank you for the information.
user
Thank you for contacting us.
assistant