Hello.
user
Hello, how can I serve you?
assistant
I want to change my existing reservation due to sudden demise of my grandmother. Can you please help me with this?
user
Sure, may I know your name?
assistant
I am Jacob Robinson.
user
Please wait a second.
assistant
Sure.
user
Sorry, no reservation found on your name.
assistant
Ok, no problem. Thank you for the information.
user
Thank you for opting us.
assistant