Hello.
user
Hello, how can I aid you for today?
assistant
I want to change my existing reservation, due to bad weather conditions. Can you please help me to change it?
user
I am glad to help you about that, can you please provide your name?
assistant
Shirley Lopez is my name.
user
Sorry to say this Shirley Lopez, there is no active reservation under your name for changing your reservation.
assistant
Ok, thanks for your service.
user
You are welcome, thank you for reaching us.
assistant