Hello.
user
Hello, how may I help you?
assistant
 I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
user
Sure, can I know your name please?
assistant
Myself Benjamin Turner.
user
Please wait for a while.
assistant
Ok.
user
Sorry Turner, there is no active reservation found with your name in our records.
assistant
It's ok, thank you.
user
Most welcome.
assistant