Hello.
user
Hello, how can I assist you today?
assistant
I want to change my existing reservation, can you please help me with this?
user
Ok, please can I know your name to check for the status of your reservation?
assistant
I am Daniel Baker.
user
Ok, please wait a moment I will check.
assistant
Sure.
user
Sorry Daniel Baker as your reservation status is inactive I can not amend it.
assistant
Ok, no problem.
user
Ok, thank you for choosing our agency.
assistant
Thank you for your information.
user