Hi.
user
Hello, how may I render you today?
assistant
Earlier I made a reservation for my trip through an agent but, agent booked on wrong date. So, I request you to please change it to my actual date.
user
Sure, we are here to help you. May I know your good name?
assistant
My name is Carolyn Baker.
user
Ok, please wait for a minute, I will check and let you know the reservation status.
assistant
Ok.
user
Sorry to say this, there is no active reservation found on your name.
assistant
No problem. Thank you.
user
Thank you for opting us.
assistant