Hello.
user
Hello. How can I help you?
assistant
I want to cancel my reservation, due to my health issues. Can you please help me in the cancellation?
user
Sure, I am happy to help you with the ticket cancellation process.
assistant
Thank you.
user
Could you please let me know your name to check the ticket status?
assistant
Myself Anna Lopez.
user
Ok, please give me a minute.
assistant
Ok.
user
Sorry to inform you, there is no active reservation found with your name to cancel the ticket.
assistant
Not an issue. Thank you.
user
You are most welcome. Thank you for choosing us.
assistant