Hello.
user
Hello. How may I assist you today?
assistant
Due to heavy snowfall, I would like to change my existing reservation. Can you help me?
user
Sure, I will help you but I need your name to check that reservation details.
assistant
My name is Alexander White.
user
Alexander White, I cannot find a reservation with your name in our database.
assistant
That's fine, thank you for the information.
user
It's my pleasure.
assistant