Hello.
user
Hello, how can I assist you?
assistant
Due to some emergency I need to cancel my reservation can you help me in cancelling my reservation?
user
Sure, may I know your name?
assistant
I am Mark Williams.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry, there was no reservation found in your name.
assistant
No problem.
user
Thank you for choosing us.
assistant
Thank you for the information.
user