Hello, I am Margaret Smith.
user
Hello, how can I help you today?
assistant
Owing to an emergency I want to change my existing reservation, can you please help me with that?
user
Sure, we are happy to help you. Please wait I will get back to you.
assistant
Sure.
user
Thanks for waiting, no flight reservation found on your name.
assistant
Ok, no issues.
user
Thanks for choosing us.
assistant
Thanks for your information.
user