Hello.
user
Hello, do you need any help from us?
assistant
Will you please help me to cancel my reservation?
user
Sure, may I know your name please?
assistant
I am Katherine Moore.
user
Ok, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to cancel further.
assistant
Ok, thank you for informing me.
user
You are welcome, have a great day.
assistant