Hello.
user
Hello, how can I help you today?
assistant
Can you please help me with cancelling my existing reservation?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
Can you please share me your name?
assistant
My name is Emily Nelson.
user
Please wait a moment.
assistant
Sure.
user
Sorry, no reservation found on your name to cancel  your reservation.
assistant
Oh! That's sad to know. Thank you for checking anyways.
user
Thank you for reaching us, have a nice day.
assistant
Most welcome.
user