Hello.
user
Hello. How may I help you?
assistant
I am Nancy Martin. I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
user
Sure, I am happy to help you. Please wait for a minute.
assistant
Sure.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
That's fine. Thank you for your service.
user
Thank you for approaching us.
assistant