Hello.
user
Hello.
assistant
Lisa Garcia here.
user
How can I help you now?
assistant
Due to sudden health issue, I am not able to travel in a flight on those dates, can you please help me out with cancelling of my reservation?
user
Sure, I will help you with that.
assistant
Thank you.
user
Sorry Lisa, there is no reservation found on your name.
assistant
Oh! I think the ticket was not booked properly while I am booking.
user
Thank you for approaching us, have a nice day.
assistant
Anyways, thank you for the information.
user
You are welcome.
assistant