Hi.
user
Hello. How can I assist you at this moment?
assistant
Carol Young here. I just want to change my existing reservation, due to sudden demise of my grand mother.
user
Sure Carol Young, I will help you with that.
assistant
Thank you.
user
Please wait a moment to check your reservation status.
assistant
Ok.
user
Sorry Carol Young, no reservation has found under your name to change.
assistant
That's ok, no problem. Thank you for your information.
user
Thank you for choosing us, have a good day.
assistant