Hello.
user
Hello, how may I help you today?
assistant
 I need to cancel my reservation as I need to stay back in my hometown, can you please help me out in cancellation?
user
Sure, may I know your name to check the reservation status?
assistant
Please check the reservation on the name of Jonathan Lewis.
user
Please wait, I will check the reservation on your name and get back to you.
assistant
Ok, I will wait for your response.
user
We found a reservation on your name.
assistant
Ok.
user
Shall I proceed to cancel your reservation?
assistant
Please cancel my reservation.
user
Your reservation has been cancelled.
assistant
Thank you for your help.
user
Thank you for contacting us.
assistant