Hello.
user
Hello, how may I aid you?
assistant
I want to change my existing reservation due to bad weather condition, can you please help me with that?
user
Sure, may I know your name?
assistant
My name is Linda Perez.
user
Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry Linda Perez, no reservation is available by your name.
assistant
Not an issue, thank you.
user
Thank you for choosing us.
assistant