Hello.
user
Hello. How can I help you today?
assistant
I am Helen Gonzalez. I would like to cancel my reservation as my father got hospitalised, can you please help me out?
user
Sure, I can help you with that.
assistant
Thank you.
user
Please hold on a moment, I will check your reservation status.
assistant
Sure.
user
There is no previous reservation found in your name Helen Gonzalez.
assistant
Ok no problem, thank you for your services.
user
Thank you for visiting us, have a nice day.
assistant