Hello.
user
Hello, how may I assist you today?
assistant
I want to change dates in my recent reservation, can you please help me?
user
Sure, may I know your name for the changing process?
assistant
The ticket is reserved under the name Joseph Nelson.
user
Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.
assistant
No issue, thank you for your time to check with the status.
user
Welcome, thank you for reaching us.
assistant