Hi.
user
Hello. What help that you are expecting from my side?
assistant
As my exams got postponed I want to change my reservation, can you help me with that?
user
Sure, our agency can help you with flight ticket change process with free of cost with out any charge.
assistant
Ok.
user
Can I know your name for checking your previous booking?
assistant
Samantha Miller here.
user
Let me check with your details in our portal, please allow me a moment.
assistant
Sure, you can have a time.
user
Thank you for being on hold, I have checked based on your request and I am unable to find your ticket reservation in our data base to change it.
assistant
Ok, no problem. Thank you for checking.
user
My work it to help you and thank you for approaching us.
assistant