Hello, I'm Sharon Green.
user
Hello Green, how may I assist you?
assistant
Due to the sudden death of my grand father, I would like to cancel my recent reservation, so could you help me cancelling my recent reservation?
user
Sorry to hear this. Please wait a minute.
assistant
Ok.
user
Green, there are no active reservations found with your details to cancel.
assistant
That's ok, thank you.
user
Thank you for choosing us.
assistant
Welcome.
user