Hello, I'm Rachel Carter.
user
Hello, how may I assist you?
assistant
Due to the postponement of exams, I would like to change my existing reservation. Could you please help me out?
user
Sure Carter, please wait a moment let me check the previous reservation on your name.
assistant
Ok.
user
Sorry Carter, there is no reservation found on your name. Do you have any other queries?
assistant
That's ok, thank you.
user
Welcome Carter. Thank you for reaching us.
assistant