Hello.
user
Hello.
assistant
I am Nancy Adams.
user
How can I assist you at this moment?
assistant
I want to change my existing reservation due to postpone of my exams, can you help me with that?
user
Sure, I will help you in changing your reservation. Please give me a moment to check your reservation status.
assistant
Sure.
user
Nancy Adams, there is no active reservation found under your name in our database.
assistant
No problem, thank you for the information.
user
Thank you for opting us.
assistant