Hello.
user
Hello. How may I help you today?
assistant
Please change my existing reservation due to some health issues?
user
Sure, I am here to help you to change it. Can I have your name please?
assistant
Sure, I am Thomas Thompson.
user
Ok, please wait for a moment.
assistant
Sure.
user
Sorry to say that, there was no reservation found on your name to change it.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant