Hi.
user
Hello, how may I help you?
assistant
Owing to an emergency, my live concert in New York got cancelled, so I want you to cancel my recent reservation.
user
Sure, can I know your name?
assistant
Sure, Stephen Davis here.
user
Sorry, there is no reservation found on given name.
assistant
Ok, no worries at all. Thank you for your kind assistance.
user
Thank you for reaching us.
assistant