Hi.
user
Hello, how can I assist you today?
assistant
I would like to cancel my flight reservation as I met with an accident, please help me.
user
Sure, I will help you with that. Let me know your name to check your reservation?
assistant
My name is Melissa Martinez.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Sad to hear that. Anyway, thank you for checking.
user
Thank you for choosing us.
assistant