Hello.
user
Hello, how may I help you today?
assistant
Owing to an emergency, I want to change my existing reservation. Can you please help me in that?
user
Sure, we are here to help you.
assistant
Thank you.
user
May I know your name please to proceed further?
assistant
Myself Stephanie Thompson.
user
Please wait for a while.
assistant
Sure.
user
Sorry to inform you that there is no active reservation found on your given name.
assistant
Ok, no problem. Thank you for your information.
user
Thanks for contacting us.
assistant