Hello.
user
Hello. How can I assist you?
assistant
Owning to an emergency, I want to change my existing reservation. Can you please help me with this?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please to check the status of your reservation?
assistant
Sure, my name is Catherine Jackson.
user
Please wait a moment.
assistant
Ok.
user
Catherine Jackson, there is no active reservation has been found on your name in our records.
assistant
Ok, not an issue. Thank you for the information.
user
Thank you for approaching us.
assistant