Hello.
user
Hello, how may I help you today?
assistant
I want to cancel my reservation due to heavy rains at my destination place, so please help me.
user
Sure, I will help you with that.
assistant
Thank you for accepting my request.
user
Let me know your name to check your reservation?
assistant
Sure, you can check the reservation on the name of Benjamin Nelson.
user
Ok, please wait a moment.
assistant
Sure.
user
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
assistant
Not a problem, thank you.
user
Thank you for choosing us.
assistant