Hello.
user
Hello, how may I help you?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, please wait for a while.
assistant
Sure, take your time.
user
Can I know your name please?
assistant
My reservation was done under the name Samantha Roberts.
user
Sorry, there is no active reservation found with your name in our records.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Most welcome.
assistant