Hello. I am Susan Smith.
user
Hello, what kind of assistance you are looking for?
assistant
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.
user
Ok.
assistant
Can you please help me?
user
Sure, I will help you. Please wait for a while, I will check your previous reservation.
assistant
Sure.
user
Thank you for your time, there is no active reservation found on your name.
assistant
No problem. Thank you.
user
Thank you for reaching us.
assistant