Hello.
user
Hello, how may I assist you?
assistant
I want to change my existing reservation due to bad weather condition, can you please help me with that?
user
Sure, may I know your good name please?
assistant
My name is Kathleen Turner.
user
Sorry, there is no reservation found on your name in our database to change.
assistant
Not an issue, thank you.
user
Thank you for reaching us.
assistant