Hello.
user
Hello. How can I aid you?
assistant
I am Edward Thomas. Can you help me to change my recent reservation?
user
Sure, please allow me a moment to check for the status.
assistant
Sure.
user
Thank you for waiting. Here, there is no active reservation have been found under your name in our database to amend it.
assistant
It's ok, thank you for checking.
user
Thank you for reaching us.
assistant