Hello.
user
Hello, do you need any help from us?
assistant
Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?
user
Ok, could I have your name please?
assistant
I am Scott Turner.
user
Ok, please allow me a moment.
assistant
Sure.
user
Sorry, there is no reservation with your name in our portal to make changes.
assistant
Ok, no issues. Thanks for the information.
user
You are welcome, have a great day.
assistant