Hello.
user
Hello.
assistant
I am Justin Thomas.
user
How can I help you at this moment?
assistant
I want to change my existing reservation due to postpone of my exams, can you help me with that?
user
Sure, I will help you with this. Please give me a moment to check your reservation status.
assistant
Thank you. Sure.
user
Justin Thomas, there is no active reservation found under your name in our database.
assistant
No issues, thank you for the information.
user
Thank you for opting us.
assistant