Hello.
user
Hello, how can I assist you for the day?
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I am here to help you.
assistant
Thank you.
user
May, I know your good name?
assistant
My name is Elizabeth Garcia.
user
Sorry, we found no reservation on your given name.
assistant
That's ok, thank you for your information.
user
Thank you for reaching us.
assistant