Hello.
user
Hello. How may I help you?
assistant
I am trying to cancel my previous reservation because the planned trip got cancelled for now. Can you please help me?
user
Can you share your name?
assistant
Thank you for considering my request. My name is Sharon Nelson.
user
Sorry, there is no reservation found under your name.
assistant
Oh! It is sad to hear from your end. Anyhow thank you for checking the ticket status.
user
Thank you for reaching us.
assistant