Hello.
user
Hello. How may I aid you today?
assistant
I want to change my existing reservation, due to my exams has been postponed. Can you please help me to make some changes?
user
Sure, I will help you with that. May I know your name please?
assistant
Thanks for considering my request, my name is Ruth Rodriguez.
user
I am sorry to say that there is no reservation found under your name.
assistant
Ok, thanks for your assistance.
user
Thank you for reaching us.
assistant