Hello.
user
Hello, how can I oblige you today?
assistant
I want to cancel my reservation due to heavy floods at my destination place, so please aid me to cancel.
user
Sure, we are here to assist you.
assistant
Thank you.
user
To proceed further, May I know your name?
assistant
Sure, my name is Betty Anderson.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thank you for your patience, There was no reservation found on your name to cancel it.
assistant
No issues, thanks for your effort.
user
Thank you for reaching us.
assistant