Hello.
user
Hello, how may I aid you today?
assistant
Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?
user
Sure, I am glad to help you out. Please provide me your name to check the reservation status.
assistant
I am Katherine Edwards.
user
Please allow me a moment  Katherine Edwards.
assistant
Sure.
user
 Katherine Edwards, there is no active reservation on your name to amend it.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for reaching us.
assistant