Hello.
user
Hello. How can I assist you today?
assistant
I am Emma Carter. I need some immediate help in my flight ticket cancellation, can you please assist me in that one?
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Sure, I don't mind for waiting. Take your time.
user
Emma Carter, there is no reservation found under your name.
assistant
Oh! Ok, that's fine. Thank you for giving some clarity about my ticket. Thank you so much for your help.
user
You are welcome. Thank you for contacting us.
assistant