Hi.
user
Hello, how may I help you?
assistant
I want to change an existing reservation due to an emergency, can you please help me?
user
Sure, may I know your name?
assistant
Sure, my name is Virginia Williams here.
user
Please wait a moment.
assistant
Sure, I will wait.
user
Sorry, there are no active reservations on your name to change.
assistant
Ok, not an issue.Thank you for your information.
user
Thank you for reaching our service.
assistant