Hello.
user
Hello, how can I help you today?
assistant
I am Laura Moore. I have to change my previous flight ticket booking due to some problems, can you please help me in that one?
user
Sure, please wait for a while.
assistant
Sure, I can wait.
user
Thanks for waiting, there is no active reservation on your given name.
assistant
Not a problem with that one, thank you for providing the information.
user
Thank you for reaching us.
assistant