Hello.
user
Hello, how may I support you today?
assistant
I want to cancel my reservation due to heavy floods at my destination place, will you help me in cancellation?
user
Sure. For cancellation we need your name, please provide it.
assistant
Sure, I am Donna Roberts.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
No problem, thanks for your service.
user
Thank you for reaching us.
assistant