Hi.
user
Hello, how can I help you today?
assistant
I want to change my reservation due to health problem, can you help me?
user
Sure, we are here to help you. On whose name, the reservation has been made?
assistant
Please check the reservation under the name of Timothy Martin.
user
Please wait for a while, I will check the reservation list and get back to you.
assistant
Sure.
user
Thanks for your time, we are sorry to inform you that there is no active reservation found in your name to change.
assistant
No problem, thanks for checking.
user
Thank you for opting us, we will try to serve you for the next time.
assistant