Hello.
user
Hello, how may I aid you?
assistant
I need you to cancel my recent booking. Please help me.
user
Sure, may I know your name please?
assistant
My name is Nicole Thompson.
user
Wait a while, kindly.
assistant
Sure, I will wait.
user
Sorry, there is no reservation found for the user name in our back end to cancel it.
assistant
That's ok. Thank you.
user
Thank you for reaching us.
assistant