Hello,.
user
Hello, how can I assist you today?
assistant
Due to heavy rains cricket match got postponed, so I need to change my existing reservation. Can you please help me out?
user
Sure, may I know your good name please?
assistant
My name is Nicholas Collins.
user
Ok, give me a moment.
assistant
Sure.
user
Thank you for being wait. Unfortunately there is no reservation found with your name.
assistant
Ok, no issue. Thank you.
user
Thank you for picking us.
assistant