Hello.
user
Hello. How can I assist you today?
assistant
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
user
Ok, please can I know your name to check in our records?
assistant
My name is Catherine Robinson.
user
Thank you for waiting. Sorry, there is no reservation been found on your name to amend.
assistant
That's ok, thank you for your information.
user
Ok, thank you for choosing our agency.
assistant