Hello.
user
Hello. How can I help you?
assistant
I have reserved a flight ticket to New York but due to some issues I am unable to travel the trip which I have planned, can you please change my ticket booking?
user
May I know your name please?
assistant
My name is Patricia Young.
user
Please wait for a minute.
assistant
Sure.
user
Sorry Young, no reservation found on your name in our website.
assistant
Ok, that's fine, no problem with that one, thank you for your quick hand help in searching.
user
Thank you for reaching our agency.
assistant