Hello.
user
Hello, how may I aid you today from my end?
assistant
I want to change my existing reservation, due to some health issue. Can you please help me out?
user
Sure, I am here to help you out. Please provide me your name.
assistant
Sure, my name is Dorothy Thomas.
user
Sorry Dorothy Thomas, there is no active reservation on your name in our database.
assistant
That's ok, thank you for checking.
user
Thank you for reaching us Dorothy Thomas.
assistant