Hello.
user
Hello, how may I assist you today?
assistant
I would like to change my flight reservation as my brother is unwell, can you please help me?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know your name please?
assistant
Sure, my name is Emma Perez.
user
Ok, please wait for some time.
assistant
Sure.
user
Thanks for waiting. Sorry, there is no reservation found on your name.
assistant
Not an issue. Anyway, thank you for checking.
user
Thank you for reaching us.
assistant