Hello.
user
Hello, how can I amend you?
assistant
Owning to an emergency I would like to cancel my ticket. Will you help me?
user
Sure. May I know your name to check the reservation?
assistant
I am Susan Collins.
user
Please, wait for a while.
assistant
Sure.
user
Thank you for being patience, there is no reservation found on your name.
assistant
Ok, Thanks for sharing the information.
user
Thank you for approaching us.
assistant