Hi.
user
Hello.
assistant
I am Helen Roberts.
user
How may I assist you at this moment?
assistant
Could you please help me to update my journey dates in my existing reservation?
user
Sure, I will help you with that.
assistant
Thank you.
user
Please wait a moment to check your previous reservation. We regret to inform you that there is no reservation found on your name in our records.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for reaching us, have a great day.
assistant