Hello.
user
Hello, how may I aid you today?
assistant
Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?
user
Sure, we are here to help you. May I know your good name?
assistant
Thank you. Barbara Jones here.
user
Ok, please wait for a while.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Ok, not an issue. Thank you for checking.
user
Thank you for choosing us.
assistant