Hello.
user
Hello, how can I assist you?
assistant
Can you help me to cancel my recent reservation because my health condition was not good?
user
Sure, may I know your name?
assistant
I am Katherine Hall.
user
Please wait a second.
assistant
Sure.
user
Sorry, no reservation found on your name.
assistant
That's ok, thank you for checking.
user
Thank you for choosing us.
assistant