Hi.
user
Hello. How can I assist you at this moment?
assistant
I have to change my reservation because my trip is postponed, can you please change my reservation?
user
Sure, I am ready to help you with that. Can I have your name please for checking your reservation status?
assistant
Thank you. My name is Anna Hernandez.
user
Ok, please wait a moment to check your reservation status.
assistant
Sure.
user
Sorry Anna Hernandez, no reservation has found under your name to change.
assistant
Not an issue, anyway thank you very much for checking.
user
Thank you for choosing us, have a good day.
assistant