Hello.
user
Hello, how may I assist you for today?
assistant
I am Frank Mitchell, I want to cancel my reservation due to health issue.
user
Ok, I will help you with that. Give me a moment.
assistant
Ok, sure please take your time.
user
Sorry Frank, there is no active reservations under your name to cancel.
assistant
It's ok. It might not be done successfully at the time of booking. Anyway thank you for the information.
user
My pleasure, thank you for choosing our service. Hope you have a nice day.
assistant