Hi.
user
Hello, how may I assist you?
assistant
I am Michael Jackson. Owing to an emergency, I need to change an existing reservation. Can you help me with this?
user
Sure, I will help you.
assistant
Thank you.
user
Please wait a moment.
assistant
sure.
user
Sorry there is no reservation on your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you.
assistant