Hello.
user
Hello, how may I help you today?
assistant
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please change my reservation?
user
Sure, we are here to help you to change it. May I know your name?
assistant
Sure, I am Margaret Lopez.
user
Ok, please wait for a while.
assistant
Ok.
user
Thanks for your time, there was no reservation found on your name.
assistant
Ok, Thank you for providing information.
user
Thank you for availing us.
assistant