Hello.
user
Hello. How may I help you out?
assistant
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, I will help you in cancelling the reservation. May I know your name please?
assistant
Thank you. Please check the reservation with my name Patrick Jones.
user
Sorry, there are no reservations found on your name.
assistant
Oh! It may not be booked properly while booking due to server issues. Anyway, thank you for your time.
user
Thank you for reaching us.
assistant
Most welcome.
user