Hello.
user
Hello. How may I help you today?
assistant
I would like to cancel my flight reservation as my trip got postponed, can you please help me?
user
Ok, I am here to help you with that.
assistant
Thank you.
user
Can I know your good name?
assistant
Susan Adams.
user
Please wait for a minute.
assistant
Ok.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
Not an issue, thank you for the information.
user
Thank you for reaching us.
assistant