Hello. I am Brian Johnson.
user
Hello, how may I aid you today?
assistant
I want to change my existing reservation due to bad weather condition, can you please help me with that?
user
Sure, I am here to help you.
assistant
Thank you.
user
Please hold on, while I will check in the reservation list.
assistant
Sure.
user
Thanks for being patient, there is no active reservation found on your name to change.
assistant
No problem, thank you.
user
Thank you for approaching us, hope to serve you again.
assistant