Hello.
user
Hello. What can I do for you?
assistant
I just want to cancel my reservation because I have changed my plan to go to my grandfather's place. Can you please help me?
user
Sure, may I know your name for canceling reservation?
assistant
Sure, my name is Richard Lopez.
user
I am sorry there is no reservation found on your date.
assistant
No problem, thank you checking.
user
Thank you for reaching us.
assistant