Hi.
user
Hello, how may I help you?
assistant
Can you help me to cancel my reservation?
user
May I know your name to check your reservation?
assistant
Sure, my name is Susan Carter.
user
Ok, please wait.
assistant
Ok.
user
Thanks for waiting, I have gone through the reservation list twice but could not find any reservation active under your name.
assistant
No issues, thank you for your time.
user
Welcome Susan Carter.
assistant