Hello.
user
Hello, how can I assist you?
assistant
I am Gary Perez, I had a reservation with a connecting flight, now I want a direct flight so I can save some time. Can you change my reservation?
user
Sure, please wait a moment.
assistant
Ok.
user
Sorry, there is no reservation found on your name.
assistant
Ok, thank you for the information.
user
Thank you.
assistant