Hi.
user
Hello. How may I render you at this moment?
assistant
Can you please help me in cancelling my recent reservation?
user
Sure, may I know your  good name please?
assistant
I am Elizabeth Davis.
user
Ok, please wait for few minutes.
assistant
Ok.
user
There is no recent reservation found on your name in our records.
assistant
Ok, no issues. Thank you.
user
Thank you for reaching us.
assistant