Hello.
user
Hello, how can I aid you?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me with that?
user
Sure, I am willing to help you. May I know your name please?
assistant
I am Melissa Jones.
user
Ok, wait a minute please.
assistant
Sure.
user
Thank you for waiting, sorry we didn't find any reservation on your name.
assistant
Ok, no issues. Thank you.
user
Thank you for opting us, have a nice day.
assistant