Hello.
user
Hello. How may I assist you today?
assistant
There is a slight change in my existing reservation, can you please help me?
user
Sure, may I know your name?
assistant
Myself George Phillips.
user
Please wait a moment.
assistant
Sure.
user
Sorry, there are no active reservations on your given name to change.
assistant
Not an issue, anyway thank you for checking.
user
Thank you for reaching our service.
assistant