Hi.
user
Hello, how may I aid you?
assistant
I need to amend an existing reservation due to an emergency, can you please help me?
user
Sure, may I know your name please?
assistant
Sure, my name is Anthony Evans here.
user
Wait a while ,kindly.
assistant
Sure, I will wait.
user
Thank you for your time, we did not find any active reservation in your name to make changes further.
assistant
Ok, not an issue.Thank you for your information.
user
Thank you for reaching us.
assistant