Hello.
user
Hello. How can I assist you?
assistant
I am Eric Evans. I am planning to change an existing reservation, due to health issue. Can you please change my reservation?
user
Ok, I will help you with that. Please wait for a while.
assistant
Thank you. I will wait for your reply.
user
Sorry, no reservation found on your name to change.
assistant
That's fine, thank you for your service.
user
Thank you for connecting with us.
assistant