Hi.
user
Hello.
assistant
Betty Moore here.
user
How can I assist you Betty Moore?
assistant
Due to heavy rains, I want to quit my trip. So please cancel my recent reservation.
user
Sure, I will help you with this. Betty Moore, there is no active reservation found under your name in our database.
assistant
That's ok, thank you for giving the information.
user
Thank you for choosing our service.
assistant