Hello.
user
Hello. How may I help you?
assistant
Actually I have booked a ticket to NYC for an event, but due to medical emergency, I was unable to attend the event. Could you help me in cancelling the reservation?
user
Ok, can you tell me your name?
assistant
My name is Amy Johnson.
user
Ok, please wait a minute.
assistant
Sure, take your time.
user
Your reservation is cancelled successfully.
assistant
Thank you for your help.
user
Most welcome.
assistant