Hello, I am Kimberly Wilson.
user
Hello, how may I aid you?
assistant
Owing to an emergency I would like to change my existing reservation. Can you please help me in doing this?
user
Sure, please wait for a moment.
assistant
Ok.
user
Sorry for the inconvenience, we do not found any reservation on your name to change.
assistant
Ok, no issues. Thanks for your information.
user
Thank you for choosing us, have a nice day.
assistant