Hello.
user
Hello, how can I help you?
assistant
I want to cancel my reservation due to heavy rains at my destination place, so please help me.
user
Sure, I can help you with that. May I know your good name please?
assistant
Thank you for accepting my request and my name is Michelle Baker.
user
Please wait for a while.
assistant
Sure.
user
Michelle Baker, I have searched your reservation details but there is no active reservation found under your name to do cancellation.
assistant
Not a problem, thank you.
user
Thank you for choosing us.
assistant