Hi.
user
Hello, how may I assist you today?
assistant
I want to cancel my reservation due to health issues, can you please help me with this?
user
Sure, may I know your name?
assistant
I am Jerry Gonzalez.
user
Ok, please wait for sometime.
assistant
Sure.
user
Thanks for waiting, there is no reservation found on your name.
assistant
It's ok, thank you.
user
Thank you for reaching us.
assistant