Hello.
user
Hello, how can I help you today?
assistant
I want to cancel my recent reservation, because I want to travel  with my friends by road. Can you help me?
user
Sure, can I know your name?
assistant
Richard Jackson here.
user
Please wait a minute.
assistant
Ok.
user
There is no reservation found on your name.
assistant
No problem, Thank you.
user
Thank you for reaching us.
assistant