Hello. I am Kenneth Young.
user
Hello Kenneth, how can I assist you today?
assistant
Due to heavy rainfall in my city. I want to cancel my reservation.
user
Ok, please wait for a while, I will check it.
assistant
Ok.
user
Sorry Kenneth, there is no reservation found with your name in our records.
assistant
It's fine. Anyway, thank you for your help.
user
You are most welcome.
assistant