Hello.
user
Hello, May I know your good name?
assistant
Yes, my name is Emily Wright.
user
How can I help you?
assistant
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
user
OK, please wait a moment I will check and revert you back.
assistant
OK.
user
There is no recent reservation found on your name.
assistant
OK, thank you.
user
Thank you for contacting us.
assistant