Hello.
user
Hello, how may I help you?
assistant
I am Matthew Turner. I need to cancel my reservation due to some family problems, can you help me out please?
user
Sure. I will help you, please wait for a while.
assistant
Sure.
user
Sorry, there is no reservation showing on your given name.
assistant
That's ok, no problem. Thank you for your response.
user
You are welcome. Thank you for reaching us.
assistant