Hi.
user
Hello. How may I help you?
assistant
Could you please help me to cancel my recent reservation as my plan to meet my grand parents got postpone?
user
Yes, can you tell me your name for checking?
assistant
My name is Kenneth Thomas.
user
Sorry to inform you that there is no reservation found on your name.
assistant
No problem, thank you for the information.
user
Thank you for contacting us.
assistant