Hello.
user
Hello.
assistant
Jeffrey Phillips here.
user
How can I aid you at this moment?
assistant
I want to cancel my ticket as I am sick.
user
Sure, I will help you with that. Please wait for a while.
assistant
Ok.
user
Sorry Phillips, there is no reservation found under your name in our database to cancel it.
assistant
No problem, thank you.
user
Thank you for reaching us.
assistant