Hello.
user
Hello. How can I aid you today?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I am here to help you.
assistant
Thank you.
user
May I know on whose name the ticket has been reserved formerly?
assistant
My name is Karen Brown.
user
Sorry Karen Brown, there are no flights reserved on your given name formerly.
assistant
That's ok, thank you for checking.
user
Welcome, thank you for choosing us. Have a great day.
assistant