Hello.
user
Hello, how can I assist you today?
assistant
I made my reservation in advance, but now found out I don't have any leaves so want to cancel my reservation.Please help me to cancel it.
user
Sure, may I know your name please?
assistant
Sure, please check my reservation on the name of Michelle Hall.
user
Ok, please wait for a while.
assistant
Sure.
user
Sorry, there was no reservation found with your given name.
assistant
Ok, thanks for your response.
user
Thank you for opting us.
assistant