Hi.
user
Hello, how can I help you?
assistant
Owing to an emergency I had to request for this change reservation.
user
Sure, I am here to help you. May I know your good name?
assistant
My name is Donna Edwards.
user
Ok, please wait for a while.
assistant
Sure.
user
Thank you for waiting, No reservation was found on your given name.
assistant
Thank you.
user
Thank you for reaching us.
assistant