Hello.
user
Hello, how may I be at your service today?
assistant
Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?
user
Sure, we are here to help you. May I know your name to check your reservation status?
assistant
My name is Susan Perez.
user
Ok, please be on hold.
assistant
Ok, I will wait.
user
Sorry to inform you that, we could not find any reservation against your name.
assistant
Anyway, thanks for the information.
user
Thank you for choosing us.
assistant