Hello.
user
Hello, how may I assist you today?
assistant
Nicole Jackson here and I am looking for changing my reservation to other date, can you please help me out with that?
user
Sure, please wait for a moment.
assistant
Thank you for accepting my request, take your time.
user
 Sorry, no active reservation found on your name in our data base.
assistant
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
user
Welcome, thank you for the information.
assistant