Hello, I am Matthew Thomas.
user
Hello, how may I address you today?
assistant
Due to my health problem I want to cancel my reservation, can you please help me to cancel my reservation?
user
Sure, please wait for a moment.
assistant
Ok.
user
Thank you for being patient, Unfortunately there is no reservation found on Matthew Thomas name.
assistant
Ok, no problem.
user
Thank you for making us to serve you.
assistant
Thanks for your help.
user