Hello.
user
Hello. How can I aid you today?
assistant
Due to heavy rain, I want to cancel my reservation. Can you help me?
user
Sure, I am here to help you. May I know on whose name the ticket has been reserved formerly?
assistant
Susan Lewis here.
user
I found a reservation on your name. Shall I proceed to cancel?
assistant
Please proceed.
user
Your ticket has been cancelled.
assistant
Thank you.
user
Welcome, thank you for choosing us. Have a great day.
assistant