Hello.
user
Hello, how can I be in your service?
assistant
I want to change my existing reservation, due to inconvenience of dates on my journey. Can you please help me with that cancellation?
user
May I know your previous name on which the ticket is been booked?
assistant
Sure, Myself Michelle King.
user
Ok, thank you for providing the details. Sorry, there is no reservation been found in our records on your name.
assistant
That's ok, no problem.
user
Thank you for connecting our agency.
assistant
Thank you for searching.
user