Hi.
user
Hello. How can I assist you today?
assistant
I want to change an existing reservation due to an emergency, can you please help me?
user
Sure, I am glad to help you with that. Please, share me your good name to check your reservation status.
assistant
Sure, my name is Stephanie Evans here.
user
Ok, please be on hold for a while. I will check your reservation status and get back to you.
assistant
Sure, I will wait.
user
Sorry to inform you that, we have not found any active reservation on your name in our records.
assistant
Ok, not an issue.Thank you for your information.
user
Thank you for choosing us.
assistant