Hello.
user
Hello, how can I help you today?
assistant
I have cancelled my plan to attend to my friend's marriage. So, I need to cancel my ticket. Can you help me in cancelling a ticket?
user
Sure, please mention your name?
assistant
I am Karen Brown.
user
Ok, please wait a moment.
assistant
Sure.
user
Sorry to say, no reservation found with your name.
assistant
Ok, thank you for your response.
user
Thanks for reaching us, have a good day.
assistant