Hi.
user
Hello, how may I aid you today?
assistant
I would like to cancel my flight reservation as my father met with an accident, can you please help me?
user
Sure, may I know your name?
assistant
My name is John Miller.
user
Please wait for couple of minutes.
assistant
Sure.
user
Sorry, there is no reservation found on your name.
assistant
No problem, thank you for checking.
user
Thank you for contacting us.
assistant