Hello.
user
Hello,.
assistant
I am Elizabeth Green.
user
How may I serve you?
assistant
Due to some emergency I need to cancel my reservation. Can you help me cancelling my reservation?
user
Sure, please be on hold.
assistant
Sure.
user
Thanks for holding on, there is no reservation found with your name.
assistant
No problem, thank you for the information.
user
Thanks for approaching us.
assistant