Hello.
user
Hello.
assistant
I am Scott Collins.
user
Scott Collins, how can I aid you today?
assistant
I want to change my existing reservation, due to some health issues. Can you please help me with this?
user
Sure, I am here to help you.
assistant
Thank you.
user
Hold on for a moment. Let me check.
assistant
Sure.
user
Sorry Scott Collins, there are no flights reserved on your given name.
assistant
Ok, no problem. Thank you for the information.
user
Welcome, thank you for choosing us. Have a great day.
assistant