Hello.
user
Hello, how may I assist you?
assistant
Owing an emergency, I want to cancel my reservation. Can you help me for that?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
My name is Melissa Walker.
user
Thank you very much. Please wait for a while, let me check your reservation status in our database.
assistant
Sure, I will wait for your response.
user
 I am very sorry to inform you that there is no reservation found under your name in our database.
assistant
That's ok, thank you for chec.
user
Thank you very much for approaching our agency.
assistant