Hello.
user
Hello, how may I assist you today?
assistant
I need to change my reservation as my plan to go for trekking got postponed. Can you help me?
user
Sure, may I know your good name please?
assistant
I am Amanda Hernandez.
user
Please wait for a moment.
assistant
Sure.
user
Sorry Hernandez, there is no reservation found as per your name in our database.
assistant
Ok fine, thanks for your assistance.
user
Thank you for reaching us with a query.
assistant