Hello.
user
Hello.
assistant
Is this flight ticket booking agency?
user
Yes, you are at right place. How may I assist you today?
assistant
I want to change my reservation, because I have another important work on that, can you help me?
user
Sure, I will help you on that.
assistant
Thanks.
user
Could you please provide your name to check your reservation status?
assistant
Sure, my name is Barbara Jones.
user
Ok Jones, please be on hold to check.
assistant
Ok.
user
We regret that, there is no reservation found with your name in our records.
assistant
It's ok, no problem, may be I am not booked properly at that time. Thank you for your information.
user
Thank you for approaching us, have a great day.
assistant