Hello, Thomas Brown here.
user
Hello. How may I assist you?
assistant
Due to bad weather, match has been abonded. Can you please help me out in cancelling my recent reservation?
user
Ok. Please wait for a while.
assistant
Sure.
user
Thanks for waiting, there was no reservation found with your name.
assistant
OK, no problem. Thank you for the help.
user
Thank you for contacting us.
assistant