Hello.
user
Hello, how may I help you?
assistant
Can you please change my reservation, due to an emergency?
user
Sure, please share your name.
assistant
My name is Stephen Brown.
user
Please wait for a moment to check.
assistant
Sure.
user
Sorry to say, no reservation found on your name.
assistant
Ok, no issue.
user
Thank you for reaching us.
assistant
Thank you.
user