Hi.
user
Hello, how may I aid you today?
assistant
Owing to an emergency, I want to change my reservation. Can you help me with that?
user
Sure, may I know your full name?
assistant
Brian Lewis here.
user
Wait a minute.
assistant
Ok.
user
We could not find any reservation on your name.
assistant
Ok, no issues. Thank you for sharing the information.
user
Thank you for choosing us.
assistant