Hello.
user
Hello, how may I assist you today?
assistant
I want to change my reservation as my plan to meet my uncle is postponed. Can you help me with that?
user
Sure, can I know your name?
assistant
My name is Ronald Robinson.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no active reservation found on your given name.
assistant
Ok, thank you for the information.
user
Thank you for reaching us.
assistant