Hello.
user
Hello. How can I help you?
assistant
I would like to cancel my existing reservation because I have some other work in my hometown. Can you please help me to do that?
user
Sure, I am here to help you with that, can I know your good name to proceed further?
assistant
Thank you. My name is Frank Wright.
user
Thank you. Please wait for a while, let me check your reservation status.
assistant
Ok, take your time.
user
We are regret to inform you that there is no active reservation on your name in our data.
assistant
It's ok, not a problem with that. Thank you for your time.
user
Thank you for reaching us.
assistant