Hello.
user
Hello, How can I help you?
assistant
I have reserved a ticket to meet my friend but suddenly it got postponed. So please help me with changing my reservation.
user
Sure, May I know your name?
assistant
My name is Sarah Williams.
user
Please wait a second.
assistant
Sure.
user
Sorry, No reservation found on your name.
assistant
No problem, thank you for the checking.
user
Thank you for opting us.
assistant