Hello.
user
Hello, how may I serve you today?
assistant
I need to change my existing plan, so I need to change my reservation, can you please aid me?
user
Sure, we are here to help you. May I know your good name please?
assistant
Ok, My name is Barbara Garcia.
user
Please wait a minute.
assistant
Sure.
user
Sorry, there is no active reservation on your name to change.
assistant
No problem, thank you for helping me.
user
Thank you for reaching us.
assistant