Hi, I am Margaret Lopez.
user
Hello, how can I be your assistance today?
assistant
Owing to an emergency, I want to change an existing reservation. Can you help me with that?
user
Sure, please wait a moment I will check the reservation status and get back to you.
assistant
OK.
user
Sorry, I found no reservation in your given name.
assistant
Ok, not an issue. Thanks for your service.
user
Thank you for reaching us.
assistant