Hi.
user
Hello, how may I assist you?
assistant
 I want to cancel my recent reservation, because I want to travel  with my friends by road.
user
Sure, may I know your good name?
assistant
Linda Baker is my name.
user
Please wait.
assistant
Ok.
user
There is no reservation found on your name.
assistant
That's ok, thank you.
user
Thank you for choosing us.
assistant