Hello.
user
Hello. How may I help you today?
assistant
I want to change my existing reservation due to health issues, can you please help me with that?
user
Ok, I am here to help you with that. Can I know your good name?
assistant
My name is Mary Harris.
user
Please wait for a minute.
assistant
Sure.
user
Sorry to say that, there is no reservation found on your name in our database.
assistant
Not an issue, thank you.
user
Thank you for approaching us.
assistant