Hello.
user
Hello. How may I help you?
assistant
I would like to cancel my reservation due to my wife's health issues, can you help me?
user
Sure, may I know your name please?
assistant
My name is Christopher Wright.
user
Please wait for a moment.
assistant
Take your time.
user
Sorry, there is no reservation found under your name.
assistant
Oh! No issues with it, thanks for checking.
user
Most welcome.
assistant