Hello.
user
Hello, how may I aid you?
assistant
Could you please me in cancelling my ticket?
user
Sure. May I know your good name?
assistant
I have reserved my seat with name Rachel Brown.
user
Please, wait.
assistant
Sure.
user
Thank you for waiting, there is no reservation found on your name.
assistant
Ok, thanks for the quick response.
user
Thank you for choosing us.
assistant