Hello.
user
Hello. How can I help you at this moment?
assistant
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
user
Sure, I will help you with that. May I know your name for further process?
assistant
My reservation was done under the name Jessica Lopez.
user
Ok, please wait a moment.
assistant
Sure, take your time.
user
There is no previous reservation available under your name.
assistant
Ok, not an issue. Anyways, thank you for the information.
user
Thank you for reaching us.
assistant