Hi, myself Sarah Baker.
user
Hello. How can I aid you today?
assistant
I would like to cancel my flight reservation as I am unwell. Can you please help me?
user
Definitely, I will help you.
assistant
Thank you.
user
Sorry Sarah, there is no reservation found on your name in our records.
assistant
Not an issue. Anyway, thank you for checking.
user
Thank you for contacting us.
assistant