Hello.
user
Hello, how can I assist you?
assistant
My name is Kathleen Miller, I want to cancel my reservation as my plan to visit my grand father's home is cancelled. Can you help me to cancel my reservation?
user
Sure, please wait a moment.
assistant
Sure.
user
Thanks for waiting, there were no reservation found on your name.
assistant
Ok, thank you for the inforamtion.
user
Thank you for choosing us.
assistant