Hello.
user
Hello, how can I assist you?
assistant
Due to heavy snowfall, I would like to cancel my recent reservation. Please help me out.
user
May I know your name please to check the reservation status?
assistant
Sure, my name is Christine Martinez.
user
Martinez, there is no reservation found with your details.
assistant
Ok, no issues. Thank you for your information.
user
Thank you for contacting us.
assistant