Hello.
user
Hello. How may I serve you?
assistant
I want to change my reservation as my plan to meet my friend at Charlotte is postponed. Can you help me with that?
user
Sure. May I know your name please?
assistant
My name is Kathleen Lewis.
user
Wait for a moment please.
assistant
Sure.
user
Thanks for waiting. Sorry I could not find your flight reservation to change it.
assistant
Ok, thank you for the information.
user
Thank you.
assistant