Hello.
user
Hello, how can I be your helping hand today?
assistant
Can you please help me to cancel my recent reservation?
user
 Sure, may I know your good name?
assistant
I am Gary Clark.
user
Ok, please wait for a minute.
assistant
Sure.
user
Sorry to say that, there is no active reservation found on your name.
assistant
Ok, no problem. Thank you for checking.
user
Thank you for availing us.
assistant