Hello.
user
Hello.
assistant
I am Paul Williams.
user
How may I aid you?
assistant
I would like to change my reservation as I am leaving for hometown, can you please help me out?
user
Sure, I am here to help you with that.
assistant
Thank you.
user
Please give me a moment to check your previous reservation status.
assistant
Sure.
user
Sorry, we couldn't find any reservation on your name.
assistant
Ok no problem, thank you for your services.
user
Welcome.
assistant