Hi.
user
Hello, how may I render you today?
assistant
Actually, I need to cancel my recent reservation due to health issues, can you please help me out?
user
Sure, we are here to help you. May I know your good name?
assistant
Sure, my name is Brian Phillips here?
user
Ok, please wait for a minute.
assistant
Sure, I will wait.
user
Thanks for waiting, there is no active reservation found on your name.
assistant
Thank you for your information.
user
Thank you for reaching us.
assistant