Hi.
user
Hello, how may I be at your service today?
assistant
 I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
user
May I know your name please to check the status of your reservation?
assistant
Sharon Young here.
user
Thank you. Please stay online for a while, I will check your reservation status and let you know.
assistant
Ok.
user
Sorry, there is no reservation matching with your name in our portal.
assistant
No issue, thanks for the information.
user
Thank you for reaching us.
assistant