Hello.
user
Hello.
assistant
I am Frank Adams.
user
How may I help you?
assistant
I want to change my existing reservation, due to heavy rainfall in Seattle, can you help me?
user
Sure, I am here to assist you. Please wait, let me check your reservation status in our database.
assistant
Sure, take your time.
user
Sorry, I have not found any reservation under your name in our database.
assistant
That's ok, thank you for your information.
user
You are welcome and thank you for contacting us.
assistant