Hello.
user
Hello, how may I support you today?
assistant
My test match has been cancelled due to bad weather. Can you please cancel my recent reservation?
user
Sure, let me know your name please?
assistant
Nancy Green is my name.
user
Ok, please wait for a moment.
assistant
Sure.
user
Thanks for waiting, no reservation exists with your name to cancel.
assistant
It's not a problem. Thanks for your quick response.
user
Thanks for approaching us.
assistant