Hello, I am Joshua King.
user
Hello, how can I help you?
assistant
I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?
user
Sure, I am here to help you. Please wait a minute.
assistant
Thank you. Take your time.
user
Thank you for waiting, sorry we didn't find any reservation on your name.
assistant
No issues. Thank you for checking.
user
Thank you for reaching us, have  a good day.
assistant
You are welcome.
user