Hello.
user
Hello. How can I render you at this moment?
assistant
I decided to amend my reservation due to some issues, can you help me out?
user
Sure, please provide me the name to check for the status.
assistant
Myself Betty Lopez.
user
Please be on hold, I will get back to you in a minute.
assistant
Sure, take your own time.
user
Thank you for waiting.
assistant
My pleasure.
user
Here, there is no active reservation have been found under your name in our database to amend it.
assistant
That's ok, not an issue. Thank you for your help.
user
Thank you for reaching us with a query.
assistant