Hi.
user
Hello.
assistant
I am Mark Moore.
user
How can I assist you today?
assistant
Can you help me in cancelling my recent reservation, as my exam is postponed?
user
Sure, please allow me a moment to check for the previous reservation.
assistant
Ok.
user
Mark, there is no reservation found under your name.
assistant
That's ok, thank you for reaching us.
user
Thank you for reaching us, have a great day.
assistant