Hello.
user
Hello, how may I assist you?
assistant
I am Jack Lee. I need to cancel my recent reservation, as I need to stay back in my city due to illness. Could you help me in cancelling my recent reservation.
user
Sure, please wait a moment, I will check and get back to you.
assistant
Ok.
user
Thanks for waiting, there is no reservation on your name.
assistant
Ok, thank you for your service.
user
Thanks for choosing us.
assistant