Hi.
user
Hello. How can I assist you today?
assistant
I am Christopher Evans. Owing to an emergency I want to cancel my reservation, can you help me?
user
Sure, I will help you with that.
assistant
Sure, I will wait for your response.
user
Sorry to say this, there is no reservation found under your name in our records.
assistant
No problem, thanks for checking.
user
Thank you for reaching us.
assistant