Hi.
user
Hello.
assistant
I am Richard Campbell.
user
How can I help you Richard?
assistant
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
user
Ok, I will help you with this. Please wait for a moment.
assistant
Sure, take your time.
user
Sorry Richard, no active reservation found under your name.
assistant
Ok, no issues with that. Thank you for your help.
user
It's my pleasure, have a nice day.
assistant