Hello.
user
Hello, what can I do for you?
assistant
I am Frank Adams. Can you cancel my flight ticket reservation? As my football match is being postponed due to bad weather in New York.
user
Sure, I am happy to help. Please wait while I check your reservation in our database.
assistant
Thank you. Sure.
user
Sorry there is no reservation found on your name.
assistant
No problem, thank you for your information.
user
Thank you, visit us again.
assistant