Hello,.
user
Hello,. How can I support you?
assistant
Owing to an emergency, my plan to Sky diving with friends has been cancelled. Can you help me with that?
user
Sure, may I know your name for the cancellation process?
assistant
Raymond Lee is my name.
user
Sorry, I found no reservation in your given name.
assistant
Ok, no issues. Thanks for the information.
user
Thank you for opting us.
assistant