Hello.
user
Hello, how can I assist you?
assistant
I have planned to change my reservation due to sudden change in weather condition, can you assist me?
user
Sure, may I know your name?
assistant
Samantha Miller.
user
Please give me a moment to check your ticket status.
assistant
Sure.
user
Sorry Samantha Miller, no reservation is available by your name.
assistant
No problem, thank you for searching.
user
Thank you for reaching us.
assistant