Hi.
user
Hello.
assistant
Elizabeth Robinson here.
user
Elizabeth, how can I assist you?
assistant
As my visiting location is fully destroyed by floods, I want to postpone my trip dates. Can you please help me out in that?
user
Sure, I can help you in changing your reservation. Please wait, I have to check your reservation status first.
assistant
Sure, I'll be on hold. Please carry on.
user
Elizabeth, I have not found any reservation under you name.
assistant
Oh! May be I have done a wrong booking. Thank you anyways.
user
You are welcome and thank you for contacting us. Have a blessed day.
assistant