Hello, I am Steven Jones.
user
Hello, how may I aid you today?
assistant
I want to change my existing reservation due to some health issues, can you please help me with that?
user
Sure, we are here to help you. Please wait couple of minutes.
assistant
Sure.
user
Thank you for your time, unfortunately no reservation found with your name.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for availing us.
assistant