Hi, I am Virginia Harris.
user
Hello, how may I serve you today?
assistant
Owing to an emergency, my planned trip to sky diving with friends got postponed. So I want you to change my existing reservation.
user
Sure, I will help you with that. Please wait for a moment, while I check for the reservation.
assistant
Sure.
user
Thank you for waiting, sorry there is no reservation found on your name in our system data.
assistant
Ok, not an issue. Thank you for your assistance.
user
Thank you for reaching us, we hope see you again.
assistant