Hello.
user
Hello. How can I assist you now?
assistant
As my tournament got postponed, I want to change my existing reservation. Can you help me out?
user
Sure, I will help you with that. May I know your name for checking the reservation status?
assistant
Sure, my name is Sarah Carter.
user
Sorry, there is no reservation found on your name.
assistant
That's fine, thank you for the information.
user
Thank you for approaching us, have a nice day.
assistant