Hi.
user
Hello.
assistant
Amy Wright here.
user
How may I help you today?
assistant
I would like to cancel my reservation due to health problem, can you help me with that?
user
Please wait on for a while.
assistant
Sure, I will wait for your reply.
user
Sorry Amy Wright, there are no active reservations on your given name.
assistant
Ok, not an issue. Thank you for your help.
user
Thank you for choosing our service.
assistant