Hello.
user
Hello, how can I help you today?
assistant
I have to cancel my reservation due to my planned event got cancelled. So please help me with that.
user
Sure, I will help you with cancellation. May I know your name please?
assistant
Thank you. Please check the reservation with my name Elizabeth Nelson.
user
Please wait for a moment, while I search for the reservation.
assistant
Sure, take your time.
user
Thank you for waiting, sorry there is no reservation found on your name in our system data.
assistant
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
user
Thank you for visiting us, we hope see you again.
assistant
Most welcome.
user