Hello.
user
Hello, how may I address you?
assistant
Please change my existing reservation due to some health issues?
user
Sure, will you please let me know your name?
assistant
Sure, I am Pamela Moore.
user
Ok, please wait.
assistant
Sure.
user
Thanks for waiting, there is no reservation found active under your name in our data base.
assistant
Ok, not an issue. Thank you for your information.
user
Thank you for choosing us.
assistant