Hi.
user
Hello, do you need any help from us?
assistant
I want to change an existing reservation due to sudden change in my trip. Can you help me?
user
Ok, could I have your name please?
assistant
Thank you.
user
Ok, please allow me a moment.
assistant
Donna Gonzalez here.
user
Sorry, there is no reservation with your name in our portal to make changes.
assistant
No issue. Thank you.
user
You are welcome, have a great day.
assistant